Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 6.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan ICT system changes

1.1 Determine and document organisational change procedures and conventions according to organisational requirement, policies and procedures

1.2 Identify required personnel responsible for change management policy and procedures

1.3 Evaluate current ICT system to determine changing user or business patterns

1.4 Develop and document ICT change management plan according to organisational requirements

1.5 Submit document to required personnel, seek and respond to feedback

2. Identify technology system change needs

2.1 Determine industry standard ICT benchmarks

2.2 Compare identified needs against performance benchmarks and identify and document required changes

2.3 Determine and document required changes and determine impact

2.4 Submit document to required personnel, seek and respond to feedback

3. Implement change

3.1 Determine and document change schedule

3.2 Implement change management plan according to organisational policies and procedures

3.3 Identify and document new performance benchmarks

3.4 Determine and document required changes and implementation requirements

3.5 Submit document to required personnel, seek and respond to feedback

4. Monitor and review implementation

4.1 Measure change performance against new benchmarks

4.2 Submit performance results to stakeholders

4.3 Obtain sign-off on changes

4.4 Provide appropriate documentation and reporting

S KILL 

DESCRIPTION 

Learning

• Takes a lead role in the development and facilitation of change management in an ICT environment

Numeracy

• Uses mathematical equations to calculate and compare numerical data against benchmarks and to plan and organise schedules

Oral communication

• Uses listening, questioning and presenting techniques to confirm information and promote changes using appropriate industry language

Reading

• Interprets and analyses a range of textual information and numerical data from a range of technical sources to determine necessary actions

Writing

• Prepares documentation detailing required changes, procedures and implementation according to organisational requirements using required language

Teamwork

• Uses a variety of relevant communication tools and strategies in building and maintaining effective working relationships

Planning and organising

• Plans strategic priorities and outcomes within a flexible, efficient and effective context in a diverse environment exposed to competing demands
• Addresses complex problems involving multiple variables, using formal analytical, lateral thinking techniques, experience and knowledge

Problem solving

• Analyses and understands context of information and uses it to develop solutions to given problems

Technology

• Uses digital technologies to manage business operations and actively investigates new technologies for strategic and operational purposes

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 6.0.