Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Coordinate claims

1.1 Ensure that the organisation has and maintains a current Workers’ Compensation insurance policy according to required legislation

1.2 Process claims according to organisational policies, procedures and legal and insurance requirements

1.3 Notify rehabilitation provider according to organisational policies and procedures

1.4 Advise claimants as to whether their claim has been accepted, where required

1.5 Analyse claims to identify the nature of the illness and prepare required reports

1.6 Identify projected period of absence and where rehabilitation assistance is required and ensure arrangements are made in the work team to deal with absence

2. Coordinate rehabilitation or return to work process

2.1 Ensure consultation occurs between rehabilitation provider and treating doctor, relevant managers and employee

2.2 Coordinate job redesign, reduced hours and alternative according to medical advice

2.3 Design a return to work program

2.4 Obtain approval for return to work program by relevant managers

2.5 Coordinate return to work program with employee

2.6 Coordinate risk analysis in relation to proposed program and mitigate risk where appropriate

2.7 Commence program as close to the time of the accident or illness, as possible

3. Monitor rehabilitation return to work program

3.1 Encourage regular communication between provider, supervising manager and employee

3.2 Coordinate regular contact and support between provider and employee

3.3 Identify breaches of the return to work program and suggest remedial action

3.4 Refer return to work program to workers compensation authorities where breaches occur

3.5 Modify return to work program, where required

3.6 Evaluate each rehabilitation or return to work program at its conclusion and suggest recommendations for system improvement

SKILL 

DESCRIPTION 

Reading

• Evaluates and integrates facts and ideas to construct meaning from a range of text types

Writing

• Records results of analysis in required formats
• Prepares correspondence to a range of individual in required format
• Uses vocabulary, grammatical structure and appropriate organisational conventions to ensure rehabilitation and return to work programs are effectively documented

Oral Communication

• Uses appropriate vocabulary and non-verbal features in discussions with employees, insurance companies and rehabilitation providers when dealing with claims

Numeracy

• Uses basic numeracy skills to determine the appropriate amount of hours for a return to work program
• Selects and uses appropriate mathematical problem-solving strategies to undertake risk analysis and to evaluate the rehabilitation program

Initiative and enterprise

• Ensures knowledge of legislative requirements and products is kept up to date in order to provide accurate information
• Takes responsibility for following policies, procedures and legislative requirements and identifies organisational implications of new legislation or regulation
• Seeks to improve policies and procedures to better meet organisational goals

Problem solving

• Implements strategies to discuss health matters sensitively with a range of people
• Makes critical decisions in complex situations, taking a range of variables into consideration

Planning and organising

• Plans and organises complex tasks to ensure that that claims are properly processed and to keep the claimant informed
• Monitors progress of plans and schedules and reviews and changes them to meet new demands and priorities

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.