Modification History
New unit, superseding MSACMG711A Manage benchmarking studies - Equivalent
Unit Descriptor
This unit of competency covers the skills and knowledge required to undertake benchmarking studies, either directly or as a leader in a team undertaking benchmarking. It covers both performance and process benchmarking. It does not cover product or strategic benchmarking.
Application of the Unit
This unit applies to individuals who undertake benchmarking as an input to an improvement process. The benchmarking may be used to find areas for improvement or to provide information as to how to make the improvements.
The benchmarking process would:
- decide the nature of the benchmarking to be undertaken
- collect the benchmarking data and information
- determine what actions to be taken based on the benchmarking
- take the required steps to have those actions implemented
- identify the ongoing nature of these benchmarking activities.
Benchmarking may be undertaken by a team or be largely the responsibility of an individual. This unit applies either to that individual or to a leader in the team. The benchmarking activity may use benchmarks which are derived either internally to the organisation or externally from the organisation although some degree of externality would be expected in most applications.
This unit does not require the statistical or financial analysis of data, but does require the interpretation and application of information derived from such analyses.
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
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Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
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1 |
Identify nature of benchmarking activity |
1.1 |
Identify operations or area to be benchmarked |
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1.2 |
Determine the core set of benchmark measures required |
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2 |
Develop the benchmarking methodology |
2.1 |
Determine baseline in area of study for core measures |
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2.2 |
Confirm nature and source of data/information to be collected |
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2.3 |
Agree on likely suitable sources of benchmarking data/ information |
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2.4 |
Confirm required survey methodology |
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3 |
Conduct benchmarking survey |
3.1 |
Establish required communication channels for survey |
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3.2 |
Obtain required data/information |
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3.3 |
Validate data/information as required by methodology |
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4 |
Apply results of benchmarking |
4.1 |
Interpret the analysed results of the survey |
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4.2 |
Agree required improvement actions resulting from the survey |
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4.3 |
Analyse health, safety and environment (HSE) implications from proposed actions |
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4.4 |
Modify proposed actions as required to ensure they are at least HSE neutral |
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4.5 |
Initiate the implementation of the improvement actions |
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4.6 |
Follow through on improvement actions to ensure they are fully implemented |
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5 |
Improve the benchmarking process |
5.1 |
Analyse the benchmarking process just undertaken |
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5.2 |
Analyse the changes which have resulted from the benchmarking |
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5.3 |
Identify areas for improvement |
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5.4 |
Agree ways of improving future benchmarking activities |
Required Skills and Knowledge
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This section describes the skills and knowledge required for this unit. |
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Required skills |
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Required skills include:
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Required knowledge |
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Required knowledge includes:
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Evidence Guide
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
A person who demonstrates competency in this unit must be able to provide evidence of the ability to:
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Context of and specific resources for assessment |
Assessment of performance must be undertaken in a workplace using or implementing one or more competitive systems and practices. Access may be required to:
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Method of assessment |
A holistic approach should be taken to the assessment. Competence in this unit may be assessed by using a combination of the following to generate evidence:
In all cases it is expected that practical assessment will be combined with targeted questioning to assess underpinning knowledge. Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability. |
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Guidance information for assessment |
Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed. |
Range Statement
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Competitive systems and practices |
Competitive systems and practices may include, but are not limited to:
Competitive systems and practices should be interpreted so as to take into account:
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Sources of benchmarking data |
Sources of benchmarking data may include:
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Unit Sector(s)
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Unit sector |
Competitive systems and practices |
Custom Content Section
Not applicable.
