Unit of competency
Modification History
Release |
Comments |
Release 1 |
This version first released with ICT Information and Communications Technology Training Package Version 2.0. |
Application
This unit describes the skills and knowledge required to undertake fault diagnostic and repair strategies for working with remote network equipment.
It applies to individuals working as field technicians, remotely accessing the network and the Network Operation Centre (NOC) which controls the coordination of remote network activities.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Telecommunications – Telecommunications Networks Engineering
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Diagnose remote faults |
1.1 Install remote access software on notebook computers 1.2 Verify network fault by analysing relevant data 1.3 Investigate context and background information relevant to the network fault 1.4 Source appropriate documentation and test equipment relevant to the network fault 1.5 Conduct appropriate tests and analyse results 1.6 Diagnose network faults using established methodical strategies in a timely fashion without disruption to other services |
2. Plan remote repair |
2.1 Assess involvement level of the NOC in planning the repair 2.2 Plan for any necessary outages and notify customers 2.3 Develop repair strategies to clear fault 2.4 Develop a strategy for rerouting customer traffic if applicable 2.5 Advise on-site personnel of required work and clearly communicate the repair strategy |
3. Repair fault |
3.1 Initiate remote repair strategies to reconfigure or repair remote equipment in a manner safe to self, fellow workers, network equipment and public 3.2 Inform customers of repair progress where fault has caused degradation of service or outage 3.3 Escalate unresolved faults according to established enterprise procedure 3.4 Test remote repair for required performance 3.5 Assess ongoing network performance and the likelihood of further problems |
4. Report remote diagnosis and repair and document results |
4.1 Notify all relevant parties of results of remote diagnosis and repair 4.2 Record details relating to any outage according to enterprise procedures 4.3 Complete all relevant documentation and recommend any changes required by the enterprise quality assurance system |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill |
Performance Criteria |
Description |
Reading |
1.2, 1.3, 3.3, 4.2, 4.3 |
|
Writing |
2.2-2.5, 3.2, 4.1-4.3 |
|
Oral Communication |
2.2, 2.5, 3.2, 4.1 |
|
Numeracy |
1.2, 1.5 |
|
Navigate the world of work |
3.1, 3.3, 4.2 |
|
Interact with others |
2.2, 3.2, 4.1 |
|
Get the work done |
1.1, 1.3-1.6, 2.1-2.3, 3.1, 3.3-3.5, 4.3 |
|
Unit Mapping Information
Code and title current version |
Code and title previous version |
Comments |
Equivalence status |
ICTTEN413 Undertake remote diagnosis and repair of network faults |
ICTTEN4087A Undertake remote diagnosis and repair of network faults |
Updated to meet Standards for Training Packages. |
Equivalent unit |
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2