Unit of competency
Modification History
Release |
Comments |
Release 1 |
This version first released with FNS Financial Services Training Package Version 1.0. |
Application
This unit describes the skills and knowledge required to identify cross-selling opportunities and sell the identified products or services to customers while providing other services.
It applies to individuals who, within their level of authority, apply specialised knowledge to make judgements and recommendations based on specific information.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Sales and marketing
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Identify opportunities for cross-selling of products and services |
1.1 Use range of communication and interpersonal skills to respond to enquiry, identify customer needs and establish relationship with customer 1.2 Identify further opportunities for providing customer with additional products or services based on understanding of customer needs, and access further information about identified products and services if required |
2. Promote sales of products and services |
2.1 Explain benefits and features of additional products or services to customer clearly and accurately 2.2 Match organisation’s products or services to assessed customer needs and offer number of options 2.3 Check compliance with relevant legislation, regulations and industry codes of practice for all options developed |
3. Refer sales or service to appropriate area |
3.1 Prepare documentation for processing when decision has been reached on sale of product or service to be provided 3.2 Inform customer of reasons why referral to other personnel is required if this needs to occur |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill |
Performance Criteria |
Description |
Reading |
1.1, 1.2, 2.1, 2.2, 2.3 |
|
Writing |
1.1, 1.2, 2.1, 3.1, 3.2 |
|
Oral Communication |
1.1, 1.2, 2.1, 3.2 |
|
Numeracy |
1.2, 2.1 |
|
Navigate the world of work |
2.3 |
|
Interact with others |
1.1, 1.2, 2.1, 2.2, 3.2 |
|
Get the work done |
1.1, 1.2, 2.1, 2.2, 2.3, 3.1 |
|
Unit Mapping Information
Code and title current version |
Code and title previous version |
Comments |
Equivalence status |
FNSSAM301 Identify opportunities for cross-selling products and services |
FNSSAM301A Identify opportunities for cross-selling products and services |
Updated to meet Standards for Training Packages |
Equivalent unit |
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe