Qualification details

Release 

Comments 

Release 1

This Qualification first released with FNS10 Financial Services Training Package version 2.0.

BSBOHS303B Contribute to OHS hazard identification and risk assessment has been removed as not required.

Packaging rule for this qualification have been changed to 6 core units and 5 electives.

Replaces FNS50510 Diploma of Personal Trustees.

Employability Skill 

Industry/enterprise requirements for this qualification include: 

Communication

• determining, monitoring and reviewing clients’ requirements
• developing a rapport with clients
• presenting complex information to the client
• providing ongoing service and management of client’s requirements
• questioning, clarifying and evaluating information
• using excellent interpersonal, telephone and written skills
• using interpersonal skills to meet a client’s personal needs

Teamwork

• coaching and mentoring staff to reach minimum organisational standards
• contributing to team cohesion and developing team plans
• managing workplace relationships including counselling staff as required
• providing feedback, support and encouragement to team members
• working with diverse groups and individuals

Problem solving

• analysing and synthesising information and determining levels of insurance and risk
• applying analytical skills to interpret complex financial statements and to calculate fees and charges
• collecting, comparing and contrasting data
• determining appropriate strategies for implementing clients’ instructions
• exploring risk issues and tolerance levels with clients
• identifying clients with special needs
• identifying risk and fraud indicators
• interpreting company policy
• matching appropriate products to clients’ needs
• monitoring the business environment to ensure clients’ needs are still being met
• surveying potential risk exposure
• using problem solving tools and techniques

Initiative and enterprise

• determining appropriate strategies for implementing clients’ instructions
• identifying clients with special needs
• matching appropriate products to clients’ needs
• monitoring the business environment to ensure clients’ needs are still being met

Planning and organising

• conducting high level research/investigation
• contributing to the planning process by researching and validating information
• preparing and documenting trust deed and estate plans
• processing documents and maintaining files; managing information and scheduling and coordinating competing tasks

Self-management

• managing own time, priorities and dealing with contingencies
• operating within codes of ethics, codes of professional conduct, legislation and regulations
• taking responsibility as required by work role and ensuring all organisational policies and procedures are followed

Learning

• applying learning to develop improved practices
• coaching and mentoring others to acquire new knowledge and skills
• developing and monitoring individual training plans
• identifying and documenting staff training needs
• maintaining currency of knowledge of legislation and company’s products and services
• referring clients to internal and external professionals

Technology

• conducting web searches and using corporate templates
• operating computers and using word processing, spreadsheet and database skills to produce workplace documentation
• using business technology to access, organise and monitor information
• using research data devices and telecommunication devices and equipment