Modification History
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Release |
Comments |
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Release 1 |
This version first released with the FNS Financial Services Training Package Version 8.0. Supersedes and is equivalent to FNS42020 Certificate IV in Banking Services. |
Qualification Description
This qualification reflects the role of individuals requiring specialist understanding of financial products and services working in banking, customer contact centre or retail financial services environments. Individuals in these roles apply specialist skills and knowledge to work autonomously and exercise judgement in completing routine and non-routine activities. The qualification allows for specialisation in customer service, lending and mobile banking.
Licensing, legislative, regulatory or certification considerations
Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Refer to the relevant regulator for specific guidance on requirements.
Entry Requirements
Nil
Packaging Rules
Total number of units = 12
5 core units plus
7 elective units , of which:
- at least 3 must be from one of the following elective groups:
- Group A Customer service
- Group B Lending
- Group C Mobile banking
- the remaining units may be from any elective group
- up to 2 may be from this qualification or any currently endorsed Certificate III or above training package qualification or accredited course.
Elective units must be relevant to the work environment and the qualification, maintain the overall integrity of the AQF alignment, not duplicate the outcome of another unit chosen for the qualification, and contribute to a valid industry-supported vocational outcome.
Where relevant, the choice of elective units set out in the packaging rules below can serve to provide the qualification with a specialisation. The achievement of a specialisation will be identified on testamurs as follows:
- FNS42022 Certificate IV in Banking Services (Customer Services)
- FNS42022 Certificate IV in Banking Services (Lending)
- FNS42022 Certificate IV in Banking Services (Mobile Banking)
Packaging rules to achieve a specialisation
Specialisation 1 in Customer Service
- Select all 7 units from Group A Customer service
Specialisation 2 in Lending
- Select all 6 units from Group B Lending
Specialisation 3 in Mobile Banking
- Select all 5 units from Group C Mobile banking
Core units
FNSCUS403 Deliver a professional service to customers
FNSINC411 Conduct work according to professional practices in the financial services industry
FNSINC412 Apply and maintain knowledge of financial products and services
FNSINC513 Identify and apply complex ethical decision making to workplace situations
FNSRSK411 Apply risk management strategies to own work
Elective units
Group A – Customer service
BSBOPS404 Implement customer service strategies
FNSASIC311 Establish client relationship and analyse needs
FNSASIC312 Provide personal advice on non-relevant financial products
FNSCUS412 Resolve disputes
FNSSAM413 Identify and provide initial information to potential new clients
FNSSAM421 Provide information on financial products and services to clients
FNSSAM422 Implement promotional strategies for financial products and services
Group B – Lending
FNSCRD401 Assess credit applications
FNSCRD412 Establish and maintain appropriate security options for credit facilities
FNSCRD513 Promote client understanding of the role and effective use of consumer credit
FNSFMB511 Implement credit contracts in preparation for settlement
FNSMCA412 Undertake legal action for recovery of debts
FNSMCA413 Identify and manage individuals experiencing hardship
Group C – Mobile banking
FNSBNK411 Coordinate small business customer portfolios
FNSBNK412 Align banking products with the needs of small business customers
FNSBNK414 Promote mobile banking services
FNSBNK415 Provide mobile banking sales and services
FNSBNK416 Manage mobile lending services
Group D – General
BSBLDR411 Demonstrate leadership in the workplace
BSBLDR414 Lead team effectiveness
BSBOPS304 Deliver and monitor a service to customers
BSBPEF501 Manage personal and professional development
BSBTEC201 Use business software applications
BSBTEC403 Apply digital solutions to work processes
FNSBNK413 Provide services in a Business Transaction Centre
FNSFLT511 Assist customers to budget and manage own finances
FNSFMB412 Identify client needs and present broking options
FNSINC512 Assess vulnerability of financial products and services to money laundering and terrorism financing
FNSINC514 Apply ethical frameworks and principles to make and act upon decisions
FNSORG411 Conduct individual work within a compliance framework
FNSPIM410 Collect, assess and use information
Qualification Mapping Information
Supersedes and is equivalent to FNS42020 Certificate IV in Banking Services.
Links
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe
