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Unit of competency details

BSBITS411 - Maintain and implement digital technology (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Supersedes and is equivalent to BSBITS401 - Maintain business technology 26/Sep/2018
Is superseded by BSBTEC403 - Apply digital solutions to work processes 18/Oct/2020

Releases:
ReleaseRelease date
1 1 (this release) 27/Sep/2018

Companion volumes:
Unit of competency Assessment requirements

Delivery:
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Training packages that include this unit

Qualifications that include this unit

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BSB40515 - Certificate IV in Business AdministrationCertificate IV in Business AdministrationSuperseded3 
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FWP40316 - Certificate IV in Timber Truss and Frame ManufactureCertificate IV in Timber Truss and Frame ManufactureDeleted2 
FNS50720 - Diploma of SuperannuationDiploma of SuperannuationSuperseded1 
BSB40215 - Certificate IV in BusinessCertificate IV in BusinessSuperseded3-4 
BSB61115 - Advanced Diploma of ConveyancingAdvanced Diploma of ConveyancingSuperseded2-3 
FWP40216 - Certificate IV in Timber ProcessingCertificate IV in Timber ProcessingSuperseded2-3 
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080399 Business And Management, N.e.c.  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080399 Business And Management, N.e.c.  27/Sep/2018 
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Unit of competency

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 3.0.

Application

This unit describes the skills and knowledge required to maintain the effectiveness of digital technology in the workplace. It includes maintaining existing technology, planning for future technology requirements, and identifying opportunities to improve workplace effectiveness and efficiency by introducing new digital technologies.

It applies to individuals with a broad knowledge of digital business technologies who may be required to contribute well-developed skills in creating solutions to maintenance and upgrade issues with existing digital technology. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.

No licensing, legislation or certification requirements apply to this unit at the time of publication.

Unit Sector

Information and Communications Technology – IT Support

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Maintain performance of existing digital technologies

1.1 Monitor and evaluate system effectiveness to ensure it meets organisational and system requirements

1.2 Use operating system, available software, web-based tools, and relevant applications to identify performance problems

1.3 Maintain digital technologies according to organisational requirements by troubleshooting solutions to diagnose issues

2. Maintain security and functionality of data and digital technologies

2.1 Carry out system back-up procedure at regular intervals according to organisational and system requirements

2.2 Install and operate software and other digital applications in accordance with developers’ and organisational requirements

2.3 Identify sources of risk to digital security in line with organisational policies and requirements

2.3 Maintain and update digital security access procedures in line with organisational requirements

2.4 Ensure that licences for use of software are used, checked and recorded in accordance with organisational requirements

3. Identify future technology requirements and opportunities

3.1 Identify available and upcoming digital technology solutions by accessing relevant sources of information

3.2 Assess existing digital technologies against newly available and upcoming digital technology solutions to determine future needs, opportunities, and priorities

3.3 Identify and select new digital technologies to achieve and maintain continuous organisational development in line with organisational strategies

3.4 Develop and implement improved digital technology systems based on feedback from clients and colleagues, in line with organisational policies and requirements

3.5 Obtain management and budget approval for new selected technologies

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill 

Description 

Reading
  • Gathers, analyses and interprets a range of textual information from a variety of sources and identifies relevant information

Writing
  • Produces texts of varying complexity using appropriate language and logical structure to record and convey information

Navigate the world of work
  • Complies with organisational policies and legal responsibilities related to own work

Get the work done
  • Plans, implements and monitors tasks required to achieve required outcomes
  • Takes responsibility for the outcomes of routine decisions directly related to own role
  • Recognises and takes responsibility for addressing predictable and some less predictable problems in familiar work contexts
  • Understands the purposes, specific functions and key features of common digital systems and tools and operates them effectively to complete routine tasks
  • Identifies innovations by monitoring trends from other contexts

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBITS411 Maintain and implement digital technology

BSBITS401 Maintain business technology

Updates to title, application statement, elements, performance criteria and assessment requirements

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 3.0.

Performance Evidence

Evidence of the ability to:

  • identify and resolve system issues using a range of digital diagnostic tools
  • perform routine system maintenance, including carrying out back-up procedures and software/application installation
  • identify a range of risks to digital security and steps required to minimise/eliminate such risk
  • develop and implement improved digital technology systems, drawing on research of available and upcoming digital technology solutions.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

The candidate must be able to demonstrate the following knowledge to effectively complete the tasks outlined in the elements and performance criteria of this unit, and to manage tasks and reasonably foreseeable contingencies in the context of the work role.

  • Key features, capabilities, and limitations of current industry-accepted digital technology solutions
  • Key features and limitations of existing organisational digital technologies, including software licences
  • Key features of organisational policies and requirements related to digital security
  • Key features of organisational commercial strategy relevant to digital technology

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the information and communications technology – IT support field of work and include access to:

  • case studies and, where possible, real situations
  • office equipment and resources
  • examples of technology maintenance and security procedures.

Assessors of this unit must satisfy the assessor requirements in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

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