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Unit of competency details

BSBINS303 - Use knowledge management systems (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to BSBINM302 - Utilise a knowledge management system 18/Oct/2020

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 19/Oct/2020

Companion volumes:
Unit of competency Assessment requirements

Delivery:
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Training packages that include this unit

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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080901 Secretarial And Clerical Studies  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080901 Secretarial And Clerical Studies  19/Oct/2020 
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Unit of competency

Modification History

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to access a knowledge management system, use monitoring and review processes to provide feedback and improve own work practices using the system. This includes a range of strategies, methods, activities and techniques used by individuals and the organisation to identify, collect, organise, store, retrieve, analyse, share and apply knowledge to the work of the organisation.

The unit applies to individuals who use a broad range of competencies in various work contexts. They may exercise discretion and judgement using knowledge management to assist in increasing productivity, to improve quality or to recognise the benefits to the organisation through the improved use of knowledge.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Technical Skills – Information Services

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Access and use knowledge management system

1.1 Identify requirements for use of knowledge management system

1.2 Access knowledge management system according to legislative, regulatory and organisational policies and procedures

2. Input to knowledge management system

2.1 Collect, analyse and prepare inputs for contribution to system, according to organisational policies and procedures

2.2 Check inputs for clarity, accuracy, currency and relevance

2.3 Make inputs to system according to organisational policies and procedures

2.4 Analyse requirements of the system and make suggestions for improvements to relevant stakeholders

3. Review and improve work practices

3.1 Provide feedback about clarity, accuracy, currency and relevance of system’s output to relevant personnel

3.2 Document learning resulting from use of the system

3.3 Improve work practices as a result of learning from use of the system

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill 

Description 

Reading
  • Comprehends textual information, incorporating ideas and concepts from a range of sources, and checks for accuracy and relevance

Writing
  • Documents information analysis and emphasises key outcomes using vocabulary and structure appropriate to audience

Oral Communication
  • Expresses own observations and opinions using clear and specific language to relevant personnel
  • Elicits views and information from others and obtains information by listening and questioning

Self-management
  • Understands rights and responsibilities, and complies with explicit procedures in the workplace

Teamwork
  • Identifies and takes steps to follow accepted communication practices and protocols when providing feedback

Problem solving

  • Plans and implements routine tasks and workload making limited decisions on sequencing, timing and collaboration
  • Uses basic functions of digital technology tools to read, record, search and input required information
  • Uses analytical processes to review and evaluate the effectiveness of workplace systems and suggest improvements

Unit Mapping Information

Supersedes and is equivalent to BSBINM302 Utilise a knowledge management system.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

  • access, use and review knowledge management system according to organisational policies and procedures.

In the course of the above, the candidate must:

  • provide feedback to the organisation about improvements to the knowledge management system
  • produce records of outcomes resulting from the use of the system.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

  • key provisions of relevant legislation, regulations, standards and codes of practice that may affect knowledge management
  • organisational policies and procedures for knowledge management
  • strategies to review knowledge management systems.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

  • examples of information documents found in the workplace
  • knowledge management system (which can be a simulated system to satisfy privacy and confidentiality provisions).

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

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