Unit of competency
Modification History
Release |
Comments |
Release 1 |
This version first released with BSB Business Services Training Package Version 1.0. |
Application
This unit describes the skills and knowledge required to provide support for operational practices and procedures within the organisation’s productivity and profitability plans. This includes contributing to the operational plan, assisting in recruiting employees and acquiring resources, and monitoring and adjusting operational performance.
It applies to individuals who use planning and analytical skills to achieve the measurable, stated objectives of the team and the organisation. At this level, work will normally be carried out within known routines, methods and procedures, and may also involve a number of complex or non-routine activities that require some discretion and judgement.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Unit Sector
Management and Leadership – Frontline Management
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 Contribute to implementation of operational plan |
1.1 Collect and record details of resource requirements and report to relevant personnel 1.2 Ensure the operational plan contributes to the achievement of the organisation’s performance and business plan 1.3 Identify key performance indicators to measure own and work team’s performance 1.4 Undertake contingency planning as required 1.5 Support the development and presentation of proposals for resource requirements as necessary |
2 Assist in recruiting employees and acquiring resources |
2.1 Assist with employee recruitment and/or induction as required, within the organisation’s policies, practices and procedures 2.2 Acquire physical resources and services according to the organisation’s policies, practices and procedures, and in consultation with relevant personnel |
3 Support operations |
3.1 Identify and utilise performance systems and processes to assess team progress in achieving plans and targets 3.2 Compare actual productivity and performance with identified short-term budgets, targets and performance results 3.3 Identify and report unsatisfactory performance to relevant personnel, to enable action to be taken to rectify situation 3.4 Provide coaching to support individuals and teams to use resources effectively, economically and safely 3.5 Support consultation processes for development and/or variation of the operational plan as required 3.6 Present recommendations for variation to operational plans to relevant personnel 3.7 Follow performance systems, procedures and recording processes in accordance with organisation requirements |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill |
Performance Criteria |
Description |
Learning |
3.4 |
|
Reading |
1.1-1.3, 2.1, 2.2, 3.1, 3.2, 3.7 |
|
Writing |
1.1, 1.4, 1.5, 3.3, 3.6 |
|
Oral Communication |
1.1, 2.1, 2.2, 3.3-3.6 |
|
Numeracy |
1.1, 1.2, 2.2, 3.2, 3.4 |
|
Navigate the world of work |
2.1, 2.2, 3.7 |
|
Interact with others |
1.5, 2.1, 3.4-3.6 |
|
Get the work done |
1.1-1.4, 3.1, 3.3 |
|
Unit Mapping Information
Code and title current version |
Code and title previous version |
Comments |
Equivalence status |
BSBFLM305 Support operational plan |
BSBFLM305C Support operational plan |
Updated to meet Standards for Training Packages |
Equivalent unit |
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10