ELEMENT S 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 

Collect required data and information 

1.1

Purpose of data and information collection is confirmed

1.2

Sources of data and information are established

1.3

Appropriate data and information is identified

2 

Prepare data and information for use 

2.1

Data and information is collated and analysed in accordance with workplace procedures

2.2

Data and information are organised and presented in a logical manner

2.3

Checks for accuracy are made

3 

Explain information 

3.1

Data and information collection and analysis is explained to others in a way that effectively contributes to workplace operations

3.2

Outcomes of data and information analysis are presented to others using appropriate presentation modes and resources

3.3

Questions are answered and appropriate clarification is given

4 

Present workplace information 

4.1

Information is processed and forwarded to appropriate personnel in accordance with workplace procedures

4.2

Processed information is collated and stored in accordance with workplace procedures

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

• applying relevant legislation and workplace procedures
• communicating and working effectively with others when collecting, analysing and presenting workplace data and information
• completing relevant documentation
• identifying and using required communications and presentation technology
• monitoring and prioritising work activities in terms of planned schedule
• planning own work including predicting consequences and identifying improvements
• reading, interpreting and following relevant instructions and procedures
• working systematically with required attention to detail.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

• presentation and communication techniques including barriers to effective communication and how to overcome them
• principles of effective presentation and communication of information
• protocols and procedures for the collection, analysis and presentation of workplace data and information using relevant technology
• relevant procedures and duty of care requirements
• sources of data and information and procedures for processing the information for workplace use
• typical presentation and communications problems, and appropriate action and solutions.