Modification History
Not applicable.
Unit Descriptor
This unit deals with the skills and knowledge which underpin effective performance as a guide. It covers key legal, ethical, safety and professional development issues that must be considered by guides in their day-to-day work. As such it underpins all other guiding units.
This unit deals with the skills and knowledge which underpin effective performance as a guide. It covers key legal, ethical, safety and professional development issues that must be considered by guides in their day-to-day work. As such it underpins all other guiding units
Application of the Unit
Not applicable.
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
Not applicable.
Elements and Performance Criteria Pre-Content
Not applicable.
Elements and Performance Criteria
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Elements and Performance Criteria |
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Element |
Performance Criteria |
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1 |
Apply knowledge of the guiding sector |
1.1 |
Conduct day-to-day guiding activities in a manner which takes account of the roles and responsibilities of different types of guides. |
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1.2 |
Identify key guide information sources and contacts correctly. |
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1.3 |
Use industry knowledge and guide networks to enhance the quality of guiding services provided to customers. |
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2 |
Guide tours according to legal, ethical and safety requirements |
2.1 |
Conduct day-to-day guiding activities in accordance with the legal requirements governing the industry. |
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2.2 |
Guide tours according to the general ethics of guiding and the specific ethical considerations for particular contexts. |
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2.3 |
Guide tours according to safety requirements and in a manner which minimises risk to customers and colleagues. |
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2.4 |
Guide tours in a manner that minimises any negative impact on the social or natural environment. |
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3 |
Develop guiding skills and knowledge |
3.1 |
Identify and use opportunities to update the knowledge and skills required by guides. |
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3.2 |
Identify and access sources of assistance and support for guides when required. |
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3.3 |
Share knowledge with colleagues to enhance the quality of service provided to customers. |
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4 |
Communicate with tourism industry operators in English |
4.1 |
Articulate information clearly using industry acceptable language. |
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4.2 |
Achieve mutual understanding and agree on details relevant to guiding activities. |
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4.3 |
Provide accurate information and explanations about customer requirements and any special requests. |
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4.4 |
Communicate according to social, cultural and business requirements. |
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4.5 |
Identify the nature and key facts of operational problems and provide an appropriate solution by consulting and openly communicating with the tourism operator. |
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Required Skills and Knowledge
Not applicable.
Evidence Guide
Essential Skills and Knowledge to be Assessed
The following knowledge and skills must be assessed as part of this unit:
general knowledge of the tourism industry and in particular the tour operations/wholesaling sector and the way that guiding fits into the tourism industry
roles, responsibilities and career paths for different types of guides including tourist guides, tour manager, site guides, adventure guides, meet and greet guides, city hosts and driver guides
industry associations and the services they provide to guides
legal and liability issues that specifically affect guiding operations including:
consumer protection laws
licensing
public liability and the guide's duty of care
environmental legislation
safety issues that specifically affect guiding operations in particular contexts
key factors to consider in minimising negative impacts on the social and natural environments in which tours take place
knowledge of the social, cultural and business conventions applicable to working as a guide
speaking and listening skills in order to carry out predictable and creative communication involving daily transactions and interactions of a non-routine and varied nature in English.
Linkages to Other Units
This unit underpins all other guiding units and combined training and assessment is appropriate.
This unit could also be assessed or trained as an extension of unit THTTCO01A Develop and update tourism industry knowledge.
Critical Aspects of Assessment
Evidence of the following is critical:
broad knowledge of the roles and responsibilities of different types of guide
knowledge of the legal, ethical and safety issues to be considered in specific guiding contexts
speaking and listening skills sufficient to communicate with industry colleagues in English and achieve mutual understanding on day-to-day operational requirements
ability to apply knowledge to specific guiding contexts.
Context of Assessment and Resource Implications
Assessment must ensure:
application of knowledge to specific guiding contexts
communication in English on practical guiding matters.
Assessment Methods
Assessment methods must be chosen to ensure that the application of knowledge to guiding activities can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.
The following examples are appropriate for this unit:
case studies and problem solving to assess application of knowledge to different guiding situations and contexts
role-plays to assess the candidate's ability to communicate in English on practical guiding issues
questions to assess knowledge of different guide roles and legal issues
review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.
Key Competencies in this Unit
Key Competencies are an integral part of all workplace competencies. The table below describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.
Level 1 = Perform Level 2 = Administer and Manage Level 3 = Design and Evaluate
Key Competencies
Collecting , Organising and Analysing Information
For example:
Researching an itinerary to evaluate potential safety implications and requirements (3)
Communicating Ideas and Information
For example:
Providing a briefing to customers on appropriate behaviour at a site of cultural interest (2)
Planning and Organising Activities
For example:
Organising a program of professional development activities for the upcoming year (1)
Working with Others and in Teams
For example:
Liaising with other guides when working on a program involving multiple guides (2)
Using Mathematical Ideas and Techniques
Not Applicable
Solving Problems
For example:
Responding to a situation where a customer sustains an injury on tour (2)
Using Technology
For example:
Maintaining a computerised database of industry contacts (2)
Essential Skills and Knowledge to be Assessed
The following knowledge and skills must be assessed as part of this unit:
general knowledge of the tourism industry and in particular the tour operations/wholesaling sector and the way that guiding fits into the tourism industry
roles, responsibilities and career paths for different types of guides including tourist guides, tour manager, site guides, adventure guides, meet and greet guides, city hosts and driver guides
industry associations and the services they provide to guides
legal and liability issues that specifically affect guiding operations including:
consumer protection laws
licensing
public liability and the guide's duty of care
environmental legislation
safety issues that specifically affect guiding operations in particular contexts
key factors to consider in minimising negative impacts on the social and natural environments in which tours take place
knowledge of the social, cultural and business conventions applicable to working as a guide
speaking and listening skills in order to carry out predictable and creative communication involving daily transactions and interactions of a non-routine and varied nature in English.
Linkages to Other Units
This unit underpins all other guiding units and combined training and assessment is appropriate.
This unit could also be assessed or trained as an extension of unit THTTCO01A Develop and update tourism industry knowledge.
Critical Aspects of Assessment
Evidence of the following is critical:
broad knowledge of the roles and responsibilities of different types of guide
knowledge of the legal, ethical and safety issues to be considered in specific guiding contexts
speaking and listening skills sufficient to communicate with industry colleagues in English and achieve mutual understanding on day-to-day operational requirements
ability to apply knowledge to specific guiding contexts.
Context of Assessment and Resource Implications
Assessment must ensure:
application of knowledge to specific guiding contexts
communication in English on practical guiding matters.
Assessment Methods
Assessment methods must be chosen to ensure that the application of knowledge to guiding activities can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.
The following examples are appropriate for this unit:
case studies and problem solving to assess application of knowledge to different guiding situations and contexts
role-plays to assess the candidate's ability to communicate in English on practical guiding issues
questions to assess knowledge of different guide roles and legal issues
review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.
Key Competencies in this Unit
Key Competencies are an integral part of all workplace competencies. The table below describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.
Level 1 = Perform Level 2 = Administer and Manage Level 3 = Design and Evaluate
Key Competencies
Collecting , Organising and Analysing Information
For example:
Researching an itinerary to evaluate potential safety implications and requirements (3)
Communicating Ideas and Information
For example:
Providing a briefing to customers on appropriate behaviour at a site of cultural interest (2)
Planning and Organising Activities
For example:
Organising a program of professional development activities for the upcoming year (1)
Working with Others and in Teams
For example:
Liaising with other guides when working on a program involving multiple guides (2)
Using Mathematical Ideas and Techniques
Not Applicable
Solving Problems
For example:
Responding to a situation where a customer sustains an injury on tour (2)
Using Technology
For example:
Maintaining a computerised database of industry contacts (2)
Range Statement
This unit applies to guides working in all sectors of the tourism industry.
The following lists and statements identify how this unit may be applied in different workplaces, sectors and circumstances.
General and specific ethical considerations may include :
truth and honesty regarding all information given to customers
provision of services as promoted
ethical dealings with local communities
relationships with industry colleagues, customers and suppliers
cultural considerations
environmental considerations and sustainable practice.
Opportunities to update knowledge and skills and key guide information sources may include :
industry seminars
training courses
familiarisation tours
participation/membership in professional guide associations
formal and informal research
Internet research.
Tourism operators may be :
coach company
tour operator
cruise operators
airlines
accommodation provider
food and beverage outlet
attraction or theme park
inbound tour operators
other guides.
Social , cultural and business requirements may relate to :
body language
cultural customs and mores.
Industry acceptable language refers to commonly-used industry terminology and commonly used English.
This unit applies to guides working in all sectors of the tourism industry.
The following lists and statements identify how this unit may be applied in different workplaces, sectors and circumstances.
General and specific ethical considerations may include :
truth and honesty regarding all information given to customers
provision of services as promoted
ethical dealings with local communities
relationships with industry colleagues, customers and suppliers
cultural considerations
environmental considerations and sustainable practice.
Opportunities to update knowledge and skills and key guide information sources may include :
industry seminars
training courses
familiarisation tours
participation/membership in professional guide associations
formal and informal research
Internet research.
Tourism operators may be :
coach company
tour operator
cruise operators
airlines
accommodation provider
food and beverage outlet
attraction or theme park
inbound tour operators
other guides.
Social , cultural and business requirements may relate to :
body language
cultural customs and mores.
Industry acceptable language refers to commonly-used industry terminology and commonly used English.
Unit Sector(s)
Not applicable.
