Unit of competency
Modification History
Not applicable.
Application
This unit describes the performance outcomes, skills and knowledge required to coordinate a tour group. It focuses on the communication and leadership skills required by guides, and the ability to coordinate the physical movement of groups.
This unit can apply to any situation where a guide or tour manager is involved in delivering a tour or activity to a group of customers. This could include tours of single sites or tours that include multiple products and sites.
It is relevant in industries where group tours or activities take place in museums, galleries, libraries, places of historical or cultural significance, performing arts centres or zoos; to sport and recreation industries where groups participate in outdoor and adventure activities, such as guided bushwalking; and to any industry that operates tours for business or promotional purposes.
Leading tour groups requires organisational and communication skills and guides who perform this function operate independently or with limited guidance from others.
Tour guides, residing anywhere in Australia, are required to undertake training and assessment prescribed by Parks Australia to guide within Kakadu and Uluru–Kata Tjuta National Parks in the Northern Territory.
When working in Queensland, all guides, regardless of their place of residence, are subject to the Queensland Tourism Services Act 2003.
No other occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Pre-requisite Unit
Nil
Competency Field
Guiding
Unit Sector
Tourism
Elements and Performance Criteria
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ELEMENTS |
PERFORMANCE CRITERIA |
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Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
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1. Coordinate group movements. |
1.1.Maintain tour schedule through effective communication with group. 1.2.Use techniques to promptly attract group attention when required. 1.3.Courteously advise group about ways in which minimum disruption and disturbance can be caused to other people and environment. 1.4.Complete physical group movements in an orderly manner, checking group numbers at appropriate times. 1.5.Advise group members of procedures if individuals become separated from the group. 1.6.Provide instructions in a manner and pace appropriate to the group and encourage members to seek clarification where necessary. 1.7.Locate lost or late group members, ensure they re-join the group and are reminded of need to comply with group movements in future. |
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2. Encourage group morale and goodwill. |
2.1.Use techniques to build group cohesion during the tour. 2.2.Balance needs of individuals and group in the conduct of the tour. 2.3.Respond to problems in a manner likely to optimise the goodwill and morale of the group. |
Foundation Skills
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Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement. |
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SKILLS |
DESCRIPTION |
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Oral communication skills to: |
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Problem-solving skills to: |
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Teamwork skills to: |
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Planning and organising skills to: |
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Unit Mapping Information
SITTGDE303 Lead tour groups
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694
