Modification History
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Release |
Comments |
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Release 2 |
Release 2 Supersedes and is equivalent to Release 1, minor correction to unit title. |
Qualification Description
This qualification reflects the role of highly skilled senior operators who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations. They operate independently, have responsibility for others, and make a range of operational business decisions.
This qualification provides a pathway to work in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, holiday parks and resorts, tourist attractions, visitor information centres, and other tourism businesses.
The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Entry Requirements
There are no entry requirements for this qualification.
Packaging Rules
23 units must be completed:
- 13 core units
- 10 elective units, consisting of:
- 6 units from Group A
- 4 units from Group A, Group B, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.
Any combination of electives that meets the above rules can be selected for the award of the Diploma of Travel and Tourism Management. Electives may be packaged to provide a qualification with a specialisation, as outlined below.
Packaging for specialisation:
For the award of the Diploma of Travel and Tourism Management (Holiday Parks and Resorts), the following packaging rules apply:
- 13 core units
- 10 elective units, consisting of:
- 3 units from Group B, one of which must be SITTIND004 Source and use information on the holiday park and resort industry
- 4 units from Group A, Group B or Group C
- 3 units from the list below, or any current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Note: Units marked with * have one or more prerequisites. Refer to individual units for details.
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Core units |
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BSBTWK501 |
Lead diversity and inclusion |
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SIRXOSM007 |
Manage risk to organisational reputation in an online setting |
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SITTIND003 |
Source and use information on the tourism and travel industry |
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SITXCCS015 |
Enhance customer service experiences |
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SITXCCS016 |
Develop and manage quality customer service practices |
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SITXCOM010 |
Manage conflict |
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SITXFIN008 |
Interpret financial information |
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SITXFIN009 |
Manage finances within a budget |
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SITXFIN010 |
Prepare and monitor budgets |
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SITXHRM009 |
Lead and manage people |
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SITXMGT004 |
Monitor work operations |
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SITXMGT005 |
Establish and conduct business relationships |
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SITXWHS007 |
Implement and monitor work health and safety practices |
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Elective units |
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Group A – Travel and Tourism |
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Tourism and Travel Coordination |
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SITTTOP008 |
Allocate tour or activity resources |
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SITTTVL001 |
Access and interpret product information |
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SITTTVL002 |
Provide advice on international destinations |
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SITTTVL003 |
Provide advice on Australian destinations |
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SITTTVL004 |
Sell tourism products or services |
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SITTTVL005 |
Prepare customer quotations |
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SITTTVL006 |
Book tourism products and process documentation |
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SITTTVL007 |
Use a computerised reservations or operations system |
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SITTTVL008 |
Source airfares and issue tickets for domestic flights |
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SITTTVL009 |
Construct international airfares |
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SITTTVL010* |
Construct advanced international airfares |
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SITTTVL011 |
Provide specialist advice on cruises |
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SITXCCS010 |
Provide visitor information |
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Tourism Delivery |
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SITTGDE016 |
Lead tour groups |
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SITTGDE017 |
Prepare and present tour commentaries or activities |
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SITTGDE018 |
Develop and maintain the general and regional knowledge required by guides |
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SITTGDE019 |
Research and share information on Australian Indigenous cultures |
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SITTGDE020 |
Prepare specialised interpretive content on flora, fauna and landscape |
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SITTGDE021 |
Prepare specialised interpretive content on marine environments |
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SITTGDE022 |
Prepare specialised interpretive content on cultural and heritage environments |
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SITTGDE023 |
Coordinate and operate tours |
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SITTTOP006 |
Load touring equipment and supplies |
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SITTTOP007* |
Provide outdoor catering |
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SITTTOP009 |
Set up and operate a camp site |
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SITTTOP010 |
Operate tours in a remote area |
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SITXMPR011 |
Plan and implement sales activities |
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SITXMPR012 |
Coordinate marketing activities |
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TLIC0023 |
Operate four wheel drive vehicle |
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TLIC1051 |
Operate commercial vehicle |
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TLIC3042 |
Operate coach/bus |
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Planning and Product Development |
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SITTPPD012 |
Package tourism products |
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SITTPPD013 |
Develop interpretive activities |
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SITTPPD014 |
Coordinate and operate sustainable tourism activities |
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SITTPPD015 |
Develop in-house recreational activities |
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SITTPPD016 |
Research and analyse tourism data |
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Group B – Holiday Parks and Resorts |
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BSBOPS504 |
Manage business risk |
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SITTIND004 |
Source and use information on the holiday park and resort industry |
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SITXFIN011 |
Manage physical assets |
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SITXGLC002 |
Identify and manage legal risks and comply with law |
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SITXMGT006 |
Manage projects |
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SITXMPR011 |
Plan and implement sales activities |
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SITXMPR014 |
Develop and implement marketing strategies |
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Group C – General electives |
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Administration and Communication |
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BSBCMM411 |
Make presentations |
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BSBTWK503 |
Manage meetings |
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BSBWRT411 |
Write complex documents |
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SITXCOM009 |
Address protocol requirements |
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Computer Operations and ICT Management |
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BSBTEC301 |
Design and produce business documents |
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BSBTEC303 |
Create electronic presentations |
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BSBTEC402 |
Design and produce complex spreadsheets |
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BSBXCS402 |
Promote workplace cyber security awareness and best practices |
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BSBXCS405 |
Contribute to cyber security incident responses |
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Crisis Management |
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SITXCRI003 |
Respond to a customer in crisis |
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Customer Service |
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SIRXCEG008 |
Manage disrespectful, aggressive or abusive customers |
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SIRXCEG009* |
Manage workplace responses to disrespectful aggressive or abusive customer behaviour |
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E-Business |
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SIRXOSM002 |
Maintain ethical and professional standards when using social media and online platforms |
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SIRXOSM003* |
Use social media and online tools |
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SIRXOSM005 |
Develop a basic website for customer engagement |
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SIRXSTR001 |
Develop an ecommerce strategy |
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Environmental Sustainability |
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BSBSUS411 |
Implement and monitor environmentally sustainable work practices |
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Finance |
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BSBFIN401 |
Report on financial activity |
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SITXFIN007 |
Process financial transactions |
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First Aid |
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HLTAID011 |
Provide First Aid |
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HLTAID013 |
Provide First Aid in remote or isolated site |
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Governance and Legal Compliance |
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SITXGLC002 |
Identify and manage legal risks and comply with law |
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Human Resource Management |
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SITXHRM008 |
Roster staff |
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SITXHRM010 |
Recruit, select and induct staff |
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SITXHRM011 |
Manage volunteers |
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SITXHRM012 |
Monitor staff performance |
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Languages other than English |
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SITXLAN008 |
Conduct oral communication in a language other than English |
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SITXLAN009 |
Read and write information in a language other than English |
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Management and Leadership |
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BSBOPS504 |
Manage business risk |
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SITXMGT006 |
Manage projects |
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Marketing and Public Relations |
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BSBMKG431 |
Assess marketing opportunities |
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BSBMKG544 |
Plan and monitor direct marketing activities |
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BSBMKG552 |
Design and develop marketing communication plans |
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SITXMPR009 |
Coordinate production of brochures and marketing materials |
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SITXMPR010 |
Create a promotional display or stand |
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SITXMPR011 |
Plan and implement sales activities |
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SITXMPR012 |
Coordinate marketing activities |
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SITXMPR013 |
Participate in cooperative online marketing initiatives |
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SITXMPR014 |
Develop and implement marketing strategies |
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SITXMPR015 |
Obtain and manage sponsorship |
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SITXMPR016 |
Prepare and present proposals |
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Work Health and Safety |
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SITXWHS006 |
Identify hazards, assess and control safety risks |
Qualification Mapping Information
Supersedes and is not equivalent to SIT50116 Diploma of Travel and Tourism Management.
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=68c40a93-e51d-4e0f-bc06-899dff092694
