Release 

Comments 

Release 1

This version first released with FNS Financial Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify types of appropriate consumer credit options for clients

1.1 Identify clients’ financial situations, requirements and objectives in regards to consumer credit by making reasonable enquiries

1.2 Explain types of appropriate consumer credit facilities to clients in plain language

1.3 Provide clients with written supporting documentation and guide them through key aspects of documentation

2. Identify and discuss costs of using credit

2.1 Explain relevant features, terms and conditions of appropriate consumer credit facilities to clients, with impacts and possible risks disclosed in a clear and concise manner

2.2 Explain fees and costs associated with different types of credit options for clients

2.3 Demonstrate how to interpret differences between advertised interest rates and comparison rates to clients

3. Promote effective use of consumer credit

3.1 Discuss strategies to avoid excessive or unmanageable debt with clients in relation to their financial situations

3.2 Discuss strategies to minimise fees and cost of credit with clients

4. Provide clients with information regarding credit reference reports

4.1 Explain role of credit reference agencies to clients in plain language

4.2 Emphasise purpose and use of credit reference reports in assessing loan applications and explain implications of establishing a poor credit history to clients

4.3 Explain right to access and methods of obtaining own credit reference report, and provide relevant contact details to clients for follow up if required

Skill 

Performance Criteria 

Description 

Oral Communication

1.1-1.3,

2.1, 2.2,

3.1-3.3,

4.1-4.3

• Establishes a supportive environment, considers the context and selects vocabulary, grammar and structure to suit a wide range of individuals and cultural differences to convey details of consumer credit choices and outcomes of individual credit history
• Uses active questioning and listening techniques, initiates points of clarification and uses clear and direct language to establish client credit requirements and convey strategic advice and support

Numeracy

2.1, 2.2, 3.2

• Uses mathematical equations to compare and accurately demonstrate key features of financial information to others

Interact with others

3.1, 3.2, 4.2

• Implements strategies for a diverse range of colleagues and clients to build rapport and foster strong relationships

Get the work done

1.1, 1.2, 2.1, 2.2, 3.1-3.3,

4.1-4.3

• Accepts responsibility for planning and sequencing complex tasks and workload, negotiating key aspects with others and taking into account capabilities, efficiencies and effectiveness
• Applies systematic and analytical decision-making processes for complex and non-routine situations
• Uses the main features and functions of digital tools to complete work tasks

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

FNSCRD503 Promote understanding of the role and effective use of consumer credit

FNSCRD503A Promote understanding of the role and effective use of consumer credit

Updated to meet Standards for Training Packages

Rewritten and clarified elements and performance criteria

Equivalent unit

Release 

Comments 

Release 1

This version first released with FNS Financial Services Training Package Version 1.0.