Qualification details

Modification History

Description

This qualification is designed to flexibly reflect the job roles with team and business result responsibilities in banking or other deposit taking institutions' customer contact centres or retail financial services environments.

Pathways Information

Pathways into the qualification 

Preferred pathways for candidates entering this qualification include:

• Certificate IV in Banking Services
• Certificate IV in Mobile Banking
• or relevant FNS10 qualifications from other industry sectors.

Pathways from the qualification 

The primary pathway from this qualification is employment in banking and related organisations involving:

• team leader or manager roles in branch environments
• sales and marketing
• small business banking
• commercial and retail lending
• customer contact service centre management.

A further learning pathway utilising qualifications such as Advanced Diploma of Banking Services Management would support career progression. A further learning pathway could be study in relevant higher education programs.

Licensing/Regulatory Information

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Entry Requirements

Not applicable.

Employability Skills Summary

The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Packaging Rules

12 units  must be achieved:

5 core units 

plus 7 elective units 

• the required elective units of competency may be selected from the elective Groups A, B, C or D with 3 selected from Group B
• A maximum of 2 electives may be selected from units aligned to other Diploma qualifications in the FNS10 Financial Services Training Package
• A maximum of 2 electives may be selected from units aligned to Certificate IV qualifications and 1 elective may be selected from units aligned to Advanced Diploma qualifications in the FNS10 Financial Services Training Package
• A maximum of 2 electives may be selected from units aligned to Certificate IV, Diploma or Advanced Diploma qualifications in another endorsed Training Package or accredited course.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the FNS10 Financial Services or BSB07 Business Services Training Packages.

Core units of competency: 

• BSBINM401A Implement workplace information system
• BSBMGT502B Manage people performance
• BSBSMB405B Monitor and manage small business operations
• FNSCUS501C Develop and nurture relationships with clients, other professionals and third party referrers
• FNSINC401A Apply principles of professional practice to work in the financial services industry

Elective units of competency: 

Group A  (Customer relationship building)

• BSBCUS501A Manage quality customer service
• FNSCUS502A Monitor client requirements
• FNSCUS503A Review business performance
• FNSCUS504A Manage premium customer relationships
• FNSCUS505A Determine client requirements and expectations

Group B  (Sales and marketing)

• BSBMKG501B Identify and evaluate marketing opportunities
• BSBSLS502A Lead and manage a sales team 
• FNSBNK501A Manage banking and service strategy for small business customers
• FNSSAM501A Apply advanced selling techniques to selling of financial products and services
• FNSSAM502A Assess market needs
• FNSSAM503A Monitor market opportunities

Group C  (Commercial and retail lending)

• FNSBNK501A Manage banking and service strategy for small business customers
• FNSBNK502A Manage services in a Business Transaction Centre
• FNSCRD402A Establish and maintain appropriate securitisation
• FNSCRD503A Promote understanding of the role and effective use of consumer credit

Group D  (General business)

• BSBINN502A Build and sustain an innovative work environment
• BSBMGT516B Facilitate continuous improvement
• BSBMGT605B Provide leadership across the organisation
• BSBOHS303B Contribute to OHS hazard identification and risk assessment
• BSBSUS501A Develop workplace policy and procedures for sustainability
• BSBWOR501B Manage personal work priorities and professional development
• FNSBNK402A Align banking products with the needs of small business customers
• FNSBNK503A Provide business advisory services within a financial services context
• FNSCUS506A Record and implement client instructions
• FNSORG503A Develop a resource plan
• FNSRSK602A Determine and manage risk exposure strategies

Note:  Certain elective units may be required to progress to membership of relevant professional organisations. Learners should establish such requirements where they apply in order to make appropriate choices.