Modification History
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Release |
Comments |
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Release 2 |
This version first released with FNS10 Financial Services Training Package version 5.0. Updated imported units: Advice relating to ASIC requirements removed from the qualification. Qualification outcomes remain unchanged. |
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Release 1 |
This Qualification first released with FNS10 Financial Services Training Package version 2.0. Replaced BSBOHS303B Contribute to OHS hazard identification and risk assessment with BSBOHS201A Participate in OHS processes. This is considered a more appropriate unit for this qualification. Replaces FNS41010 Certificate IV in Banking Services. |
Description
This qualification is designed to reflect job roles requiring specialist understanding of financial products and services working in banking, customer contact centre or retail financial services environments.
Pathways Information
Pathways from the qualification
The primary pathway from this qualification is employment in the financial services sectors noted above with typical job roles such as:
- senior sales consultant
- lending consultant
- lending officer
- team leader or supervisor
- customer contact centre service consultant
A further learning pathway utilising qualifications such as Diploma of Banking Services Management would support career progression.
Licensing/Regulatory Information
Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. You should refer to the IBSA website (www.ibsa.org.au) or the relevant regulator for specific guidance on requirements.
Entry Requirements
Not applicable.
Employability Skills Summary
The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
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Employability Skill |
Industry/enterprise requirements for this qualification include: |
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Communication |
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Teamwork |
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Problem solving |
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Initiative and enterprise |
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Planning and organising |
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Self-management |
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Learning |
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Technology |
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Packaging Rules
12 units must be achieved:
5 core units
plus 7 elective units
3 elective units must be selected from Group A .
A further 1 elective unit must be selected from Group A or B .
The remaining 3 elective units may be selected from the elective units listed below, any endorsed Training Package or accredited course. Elective units may be selected from a Certificate IV or Diploma qualification; 1 elective unit may be selected from a Certificate III qualification.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Core units of competency:
- FNSINC401A Apply principles of professional practice to work in the financial services industry
- FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector
- BSBCUS403B Implement customer service standards
- BSBOHS201A Participate in OHS processes
- BSBWOR204A Use business technology
Elective units of competency:
Group A
Sales and marketing
- FNSSAM401A Sell financial products and services
- FNSSAM402A Implement a sales plan
- FNSSAM403A Prospect for new clients
- BSBCUS401B Coordinate implementation of customer service strategies
Group B
Lending
- FNSCRD401A Assess credit applications
- FNSCRD402A Establish and maintain appropriate securitisation
- FNSCRD503A Promote understanding of the role and effective use of consumer credit
General
- FNSASIC301C Establish client relationship and analyse needs
- FNSASIC302C Develop, present and negotiate client solutions
- FNSBNK401A Coordinate a small business customer portfolio
- FNSBNK403A Provide services in a Business Transaction Centre
- FNSBNK404A Promote mobile banking services
- FNSBNK405A Provide mobile banking sales and service
- FNSBNK406A Manage customer visits
- FNSFMB402A Provide finance and mortgage broking services
- FNSFMB403A Present broking options to client
- FNSFLT501A Assist customers to budget and manage own finances
- FNSCUS402A Resolve disputes
- FNSMCA402A Initiate legal recovery of debts
- BSBCCO301B Use multiple information systems
- BSBCCO407A Administer customer contact technology
- BSBMGT405A Provide personal leadership
- BSBSMB407A Manage a small team
- BSBWOR501B Manage personal work priorities and professional development
