Unit of competency details

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge and/or the range statement. Assessment of performance is to be consistent with the evidence guide.

ELEMENT 

PERFORMANCE CRITERIA 

1 Respond to client inquiry .

1.1 The client  requesting a streetscape access audit is identified and their authority to act is established in accordance with organisational requirements .

1.2 Client needs are discussed and confirmed using effective interpersonal skills and communication techniques  in accordance with organisational requirements.

1.3 Personal competence and organisational capability to respond to client needs are determined and assessed.

1.4 Authority to proceed is negotiated with client and documented in accordance with organisational requirements.

2 Establish client relationship .

2.1 Contractual arrangements are negotiated, confirmed, documented and stored in accordance with client, organisational and legislative requirements .

2.2 A client brief  providing the required level of detail is requested in accordance with organisational requirements.

2.3 Site access arrangements  are negotiated and relevant contact person  is identified in accordance with client, organisational and legislative requirements.

2.4 Copies of all relevant plans of the streetscape district and associated documentation are obtained.

3 Prepare for the access audit .

3.1 A streetscape access audit checklist  appropriate to the scale of the audit task is prepared.

3.2 Personnel  required to efficiently conduct the streetscape access audit are assembled and briefed.

3.3 Tools and equipment required to efficiently conduct the streetscape access audit are assembled.

3.4 Tools and equipment are calibrated to manufacturers' specifications prior to conducting the streetscape access audit.

3.5 Site is accessed in accordance with the agreed site access arrangements.

4 Conduct a streetscape access audit .

4.1 On-street car parking and the extent to which reserved disability parking is provided are determined.

4.2 The extent of pedestrian footpaths throughout the district required to be accessible by traffic engineering legislation  is determined.

4.3 The provision of wayfinding aids  is assessed in accordance with the DDA and relevant Australian standards.

4.4 The provision of accessibility features for people with mobility disabilities  is assessed in accordance with the DDA and relevant Australian standards.

4.5 Aspects of the urban streetscape that do not comply with access requirements of relevant legislation  are determined.

4.6 Appropriate strategies for overcoming any areas of access non-compliance are developed and documented.

5 Prepare the streetscape access audit report .

5.1 A streetscape access report is prepared for the client in accordance with contractual arrangements and organisational requirements.

5.2 The draft streetscape access audit report is reviewed with appropriate persons  in accordance with organisational requirements.

5.3 Feedback received from the review process is incorporated and the streetscape access audit report is completed.

6 Distribute and store the streetscape access audit report .

6.1 Streetscape access audit report documentation is prepared in accordance with organisational arrangements.

6.2 Streetscape access audit report documentation is forwarded to the client in accordance with contractual arrangements.

6.3 A copy of the streetscape access audit report and associated documentation are recorded and retained for future reference in accordance with organisational and legislative requirements.

Overview of assessment 

• This unit of competency could be assessed on its own or as part of an integrated assessment activity involving other competencies relevant to the job function.

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

• A person who demonstrates competency in this unit must be able to provide evidence of:

• recognising the needs and desires of people with disabilities to engage fully in all aspects of society, and their right to do so
• interpreting accurately the impacts of the full range of disabilities, and the limitations that each disability places on the individual's ability to access the environment
• interpreting accurately how the full range of environmental barriers impacts on any of the impairments that people with disabilities might have
• interpreting and applying anti-discrimination legislation for the provision of access
• interpreting and applying traffic engineering legislation for the provision of access
• reading and interpreting plans accurately
• using measurement tools correctly and recording collected data accurately
• preparing a streetscape access audit report that complies with legislative requirements and fulfils contractual requirements
• complying with OHS regulations applicable to workplace operations
• applying organisational management policies and procedures, including quality assurance requirements.

Context of and specific resources for assessment 

• Resource implications for assessment include:

• a registered provider of assessment services
• competency standards
• assessment materials and tools
• suitable assessment venue/equipment
• workplace documentation
• candidate special requirements
• cost and time considerations.

• Validity and sufficiency of evidence requires that:

• competency will need to be demonstrated over a period of time reflecting the scope of the role
• where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence
• all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence
• where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time
• assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.

Client  may include:

• architect
• owner and manager
• building designer
• builder
• building certifier and surveyor
• developer.

Organisational requirements  may be outlined and reflected in:

• access and equity policy, principles and practices
• business and performance plans
• client service policies, procedures and standards
• codes of conduct and codes of practice
• communication channels and reporting procedures
• communication of services offered
• complaint and dispute resolution procedures
• compliance with legislation, codes and workplace standards
• continuous improvement processes and standards
• defined resource parameters
• duty of care
• employer and employee rights and responsibilities
• ethical standards
• legal policies and guidelines
• OHS policies, procedures and programs
• organisational mission statement, goals, objectives, plans, systems and processes
• policies and procedures relating to the setting of fees and the negotiation and management of contracts
• policies and procedures relating to own role, responsibilities and delegation
• privacy and confidentiality policies and procedures
• quality assurance and/or procedures manuals
• records and information management systems and processes
• style guides and other guides used to prepare documents.

Interpersonal skills and communication techniques  may include:

• active listening to clarify and confirm understanding
• control of tone of voice and body language
• culturally aware/sensitive use of language and concepts
• demonstrating flexibility and a willingness to negotiate
• presenting options and consequences
• providing constructive feedback
• reflection
• seeking feedback to confirm understanding of needs
• summarising and paraphrasing to check understanding
• using effective presentation aids (e.g. audiovisual slides, diagrams, photographs and pictures)
• using language that is:

• accurate, articulate and concise
• positive, confident and cooperative
• verbal or non-verbal.

Legislative requirements  may be outlined and reflected in:

• relevant commonwealth, state and territory legislation that affects organisational operation:

• OHS
• building
• environmental
• equal employment opportunity
• industrial relations
• anti-discrimination and diversity

• Australian standards
• codes of practice
• local government regulations and by-laws
• privacy legislation
• quality assurance and certification requirements
• trade practices laws and guidelines.

Client brief  may include:

• written instructions detailing requirements of the access consultant
• plans of the streetscape.

Site access arrangements  may include:

• access and egress points
• keys, passes and security clearances
• OHS requirements, including PPE
• timing of access.

Relevant contact person  may include:

• identified contact
• owner and manager
• site supervisor.

Streetscape access audit checklist  may be developed in-house or purchased commercially, and may include the following:

• precinct map showing streetscape identification and data sheet
• minimum requirements summary sheets (spaces and special areas):

• on-street parking and passenger set-down zones
• bus and light rail stops
• pedestrian footpaths
• street intersections
• pedestrian crossings including light-controlled crossings, zebra crossings and puffin crossings
• accessibility features for people with mobility disabilities e.g. kerb ramps
• accessibility features for people with vision impairment e.g. wayfinding features such as tactile ground surface indicators (TGSIs) and audible pedestrian operated signals (POS)
• street furniture and vegetation
• historic preservation

• technical requirement audit forms:

• parking and passenger set-down zones
• access paths
• ramps
• kerb ramps
• step ramps
• stairs
• bus and light rail shelters
• audible POS
• TGSIs
• signage
• drinking fountains
• telephones
• automated teller machines

• streetscape audit report forms.

Personnel  may include:

• business partners
• existing staff
• new staff.

Traffic engineering legislation  may include:

• Australian standards
• Austroads traffic engineering guidelines
• DDA
• DDA Transport Standard
• state and territory traffic legislation
• local government traffic regulations and by-laws.

Wayfinding aids  may include:

• audible POS
• continuous accessible path of travel
• TGSIs.

Accessibility features for people with mobility disabilities  may include:

• continuous accessible path of travel
• ramps

• kerb ramps
• step ramps.

Relevant legislation  may include:

• Australian standards
• DDA
• DDA Transport Standard
• traffic engineering legislation
• state and territory traffic legislation
• local government traffic regulations and by-laws.

Appropriate person  may include:

• another member of the streetscape access audit team
• business partner or colleague
• staff member.