Modification History
CHC08 Version 3 |
CHC08 Version 4 |
Description |
CHCORG405D Maintain an effective work environment |
CHCORG405E Maintain an effective work environment |
Unit updated in V4. ISC upgrade changes to remove references to old OHS legislation and replace with references to new WHS legislation. No change to competency outcome. |
Unit Descriptor
Descriptor |
This unit describes the knowledge and skills required to meet individual responsibilities within a work group |
Application of the Unit
Application |
The skills described in this unit may be applied across a range of community services workplace contexts |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Not Applicable
Employability Skills Information
Employability Skills |
This unit contains Employability Skills |
Elements and Performance Criteria Pre-Content
Elements define the essential outcomes of a unit of competency. |
The Performance Criteria specify the level of performance required to demonstrate achievement of the Element. Terms in italics are elaborated in the Range Statement. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Work to achieve identified outcomes |
1.1 Define and agree own work roles and responsibilities with appropriate people 1.2 Develop and implement work plans to ensure:
1.3 Where appropriate to work role, incorporate understanding of relevant legislation and awards into workplace practices and decisions 1.4 Where relevant to work role, provide unpaid workers and others with appropriate training, briefing and supervision 1.5 Where problems arise in meeting work plans, take appropriate action to re-negotiate or seek assistance |
2. Establish and maintain appropriate work relationships |
2.1 Use effective communication and interpersonal skills to ensure all workplace interactions contribute to achievement of organisation objectives and promotion of the community services industry 2.2 Demonstrate consideration of the full range of individual and cultural differences in workplace relations 2.3 Deal with any issues related to well being of work colleagues promptly and in accordance with organisation procedures 2.4 Handle potential and actual conflicts in the workplace to minimise disruption |
3. Facilitate operation of the workgroup |
3.1 Actively participate in all team processes to ensure team objectives are met 3.2 Ensure individual responsibilities within team are achieved to identified standards and timeframes 3.3 Appropriately inform individuals for whom you are responsible of workplace performance standards 3.4 Develop and use range of own skills and knowledge as required to enhance team performance 3.5 Apply appropriate effort to maximise effective communication and to ensure resolution of issues within the team and conflict |
4. Review and develop own performance |
4.1 Regularly monitor own performance against workplans, organisation objectives and client needs 4.2 Seek out and access opportunities for formal and informal development of skills and knowledge to optimise performance |
Required Skills and Knowledge
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of:
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Essential skills: It is critical that the candidate demonstrate the ability to:
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to:
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate this unit of competency: |
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Access and equity considerations: |
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Context of and specific resources for assessment: |
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Method of assessment: |
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Range Statement
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Team includes: |
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The context for creating, maintaining and enhancing productive working relationships includes with: |
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Guidelines and procedures include: |
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Creating, maintaining and enhancing productive working relationships will be carried out within requirements established by: |
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Unit Sector(s)
Not Applicable