Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop employee and industrial relations policies and plans

1.1 Analyse strategic plans and operational plans to determine long term employee relations

1.2 Analyse existing employee relations performance in relation to workforce objectives

1.3 Evaluate options in terms of cost-benefit, risk-analysis and current legislative requirements

1.4 Work with the management team to develop industrial relations policies and plans

1.5 Identify the skills and knowledge needed by management and the workforce to effectively implement these strategies and policies

2. Implement employee relations policies and plans

2.1 Develop an implementation plan and a contingency plan for the employee relations policies and strategies

2.2 Make arrangements for training and development for identified needs to support the employee relations plan

2.3 Undertake associated employee relations activities to reach agreement on changes required by the organisational policies or implementation plan

2.4 Ensure procedures for addressing grievances and conflict are properly documented

2.5 Communicate key issues about procedures for addressing grievances and conflict to stakeholders

2.6 Review employee relations policies and plans to establish whether they are meeting their intended outcomes

3. Manage negotiations to resolve conflict

3.1 Train individuals in conflict-management techniques and procedures

3.2 Identify, and where possible alleviate or eliminate, sources of conflict or grievance according to legal requirements

3.3 Check documentation and other information sources to clarify issues in dispute

3.4 Obtain expert or specialist advice and/or refer to precedents, if required

3.5 Determine desired negotiation outcomes, negotiation strategy and negotiation timeframes

3.6 Advocate the organisation’s position in negotiation to obtain agreement

3.7 Document, and if necessary certify, the agreed outcomes with the relevant jurisdiction

3.8 Implement agreements

3.9 Take remedial action where groups or individuals fail to abide by agreements

Skill 

Performance 

Criteria 

Description 

Reading

1.1, 1.2, 1.3, 3.3

• Interprets, critically analyses and applies appropriate strategies to construct meaning from complex texts

Writing

1.4, 2.1, 2.4, 2.5, 3.7

• Displays knowledge of required structure and layout, employing broad vocabulary, grammatical structure and conventions appropriate to purpose and audience

Oral communication

1,4, 2.5, 3.1, 3.6

• Conveys information using language and non-verbal features appropriate to the audience
• Employs listening and questioning techniques to clarify and confirm understanding

Numeracy

1.2, 1.3

• Extracts and evaluates the mathematical information embedded in a range of tasks and texts

Navigate the world of work

1.3, 1.4, 2.3, 2.6, 3.2, 3.7

• Modifies or develops organisational policies to achieve organisational goals and comply with legislative requirements
• Keeps up to date on changes to legislation or regulations relevant to own rights and responsibilities and considers implications of these

Interact with others

1.4, 2.3, 3.1, 3.2, 3.4, 3.6, 3.9

• Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group interaction, influencing direction and taking a leadership role on occasion
• Actively builds networks that include key people with expert skills and knowledge
• Uses a range of strategies to facilitate an acceptable outcome for all parties where conflicts occur

Get the work done

1.3, 1.4, 1.5, 2.1, 2.2, 2.4, 2.5, 3.2, 3.5, 3.7, 3.8

• Sequences and schedules complex activities, monitors implementation and manages relevant communication
• Uses analytical techniques to identify issues and generate possible solutions, seeking input from others as required, before making decisions or implementing solutions
• Draws on the diverse perspectives of others to gain insights into current practices and opportunities for change

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBWRK510 Manage employee relations

BSBWRK510A Manage employee relations

Updated to meet Standards for Training Packages

Minor edits to clarify intent of Performance Criteria

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.