Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 3.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Evaluate own emotional intelligence

1.1 Identify and reflect on personal motivations, attitudes and values which may or may not impact workplace relationships

1.2 Assess, monitor and record instances of interpersonal biases impacting workplace relationships

1.3 Create a self-regulation management plan appropriate to the workplace to demonstrate use of emotional intelligence

1.4 Seek feedback on plan from relevant stakeholders and adjust as appropriate

2. Apply emotional intelligence

2.1 Implement self-regulation management plan and monitor impact on own performance and impact on others

2.2 Identify tasks and opportunities which will contribute to the development of emotional intelligence

2.3 Demonstrate positive behaviour as a role model to motivate others to achieve team and /or organisational goals and values

2.4 Develop strategies for reviewing strengths and limitations of own personal development

3. Review and refine personal development

3.1 Identify key areas to sustain health, growth and wellbeing and coping safely and efficiently with the working environment

3.2 Reflect on and document own interpersonal skills, including managing emotions and reactions to on-going work experiences

3.3 Implement the most effective interpersonal style in order to motivate staff in own area to achieve the organisation’s values and goals

Skill 

Description 

Writing

• Develops texts dealing with complex ideas and concepts using specialised and detailed language to convey explicit information regarding personal development

Oral Communication

• Establishes understanding through questioning and active listening

Navigate the world of work

• Appreciates the implications of behaviour, language and other organisational responsibilities in carrying out own role

Interact with others

• Implements communication strategies and behaviours for a diverse range of colleagues to build rapport and foster strong relationships
• Identifies strengths and limitations of own interpersonal skills and attitudes and addresses areas that would benefit from further development

Get the work done

• Takes responsibility for developing and implementing plans and processes to achieve organisational objectives, seeking feedback and advice as required
• Uses analytical processes to identify workforce diversity issues and evaluate options to address them

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBWRK412 Contribute to personal development

New unit

New unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 3.0.