Modification History
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Release |
Comments |
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Release 1 |
This version first released with BSB07 Business Services Training Package Version 8.0. Replaces BSBWRK410A Implement industrial relations procedures. |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to work with employee and industrial relations policies and procedures. The unit covers communicating and implementing employee relations policies and procedures that meet statutory and legislative requirements, assisting in dealing with employee relations conflicts and issues, and generally working towards a harmonious industrial relations climate in the workplace.
Application of the Unit
This unit applies to those who support the organisation/employer in dealing with employee relations in the workplace.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
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Element |
Performance Criteria |
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Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
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1. Communicate and implement organisation’s employee relations policies and procedures |
1.1 Source and disseminate relevant legislation, agreements, policies and procedures to relevant persons and groups 1.2 Implement agreements, policies and procedures according to site, enterprise and statutory requirements 1.3 Support workplace strategies to effectively communicate with relevant persons and groups on employee relations 1.4 Promote the organisation’s employee relations procedures to relevant persons and groups 1.5 Represent the organisation appropriately in discussions with key stakeholders |
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2. Assist in minimising industrial relations conflict |
2.1 Monitor the implementation of industrial relations policies and procedures 2.2 Process documentation and report to management and other relevant parties about potential industrial relations conflicts 2.3 Support managers to contain industrial relations conflicts and deal with grievances and disputes, within limits of own authority 2.4 Work with employees to resolve personal grievances and prevent escalation of industrial relations conflicts 2.5 Work under supervision to source specialist industrial relations expertise |
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3. Enhance employee relations |
3.1 Trial and implement strategies to monitor the implementation of the organisation’s employee relations policies and procedures 3.2 Implement strategies to facilitate feedback on the industrial climate 3.3 Implement strategies to strengthen relationships with relevant persons and groups 3.4 Provide information and feedback to management on employee relations 3.5 Provide information and advice to relevant persons and groups |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit.
Required skills
- literacy and verbal communication skills to:
- present information in clear and accessible ways
- review complex documents from a range of sources
- negotiation and conflict-resolution skills to:
- deal with sensitive information
- resolve issues
- technology skills to use human resources information systems according to access and security guidelines.
Required knowledge
- grievance resolution policy and procedures
- employee and industrial relations policies and procedures, such as:
- enterprise agreements
- enterprise and workplace bargaining
- legislation, codes of practice and national standards relevant to role of employee representatives and employee organisations, for example:
- equal employment opportunity (EEO) and anti-discrimination
- international industrial relations systems where work undertaken has an international focus or context
- workplace health and safety (WHS)
- relevant federal, state and territory industrial relations systems and legislation.
Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure:
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Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
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Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
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Relevant legislation, agreements, policies and procedures include: |
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Persons and groups include: |
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Site, enterprise and statutory requirements refer to: |
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Management may include: |
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Industrial relations expertise may include: |
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Unit Sector(s)
Workforce Development – Human Resource Management
