Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Create business continuity management framework

1.1 Identify organisational scope, critical business operations and resources, and risks and disruption scenarios

1.2 Develop risk management strategy

1.3 Conduct a business impact analysis

1.4 Develop business continuity management framework according to identified potential risks and interruption to critical business operations

1.5 Demonstrate sponsorship, responsibility and accountability for business continuity management framework

1.6 Consult with stakeholders to establish governance structures for the business continuity management framework, according to size of organisation

1.7 Determine and seek approval from relevant stakeholders on resources for implementation of business continuity management framework

1.8 Support stakeholders to implement business continuity management framework

2. Monitor business continuity management framework and strategies

2.1 Develop a cyclical review process for monitoring business continuity management framework

2.2 Communicate and provide to relevant stakeholders information relating to cyclical review process

2.3 Develop and seek approval of tools that verify and validate business continuity management framework activities, processes and plans

2.4 Consult with relevant stakeholders implementation of business continuity management framework

2.5 Manage business continuity management framework learning, development and exercises across organisation

2.6 Implement and conduct business continuity management program audits

3. Review and evaluate business continuity management framework and strategies

3.1 Review and analyse reports on business continuity management framework learning and development exercises

3.2 Review and analyse the organisation’s communication strategy and implement relevant changes

3.3 Review and update overall business continuity management framework activities, processes, plans and resources according to results pre- and post-activation

3.4 Analyse and integrate organisation’s business impact assessment and identify dependencies and interdependencies, as required

3.5 Seek feedback from and respond to relevant stakeholders on business continuity management framework and strategies

SKILL 

DESCRIPTION 

Reading

• Interprets and analyses a vast range of textual information to review organisational agendas and policies

Writing

• Develops detailed workplace documentation clarifying complex ideas using relevant language and structure according to context and audience

Oral communication

• Uses clear language, appropriate tone and syntax to address key stakeholders and disseminate information

Numeracy

• Analyses numerical information to determine budgetary requirements

Self-management

• Takes responsibility and ownership of own work, intuitively recognising and managing factors that may affect achievement of outcomes
• Recognises, understands and applies organisational requirements in undertaking own tasks and achieving expectations
• Recognises the critical importance of clarifying, focusing and aligning goals and expectations to achieve outcomes

Teamwork

• Pays close attention to the ways information is communicated, recognising ways they may influence interpretation of a message and appreciating the subtleties
• Actively builds formal and informal networks to include key people with expert skills, knowledge, connections and decision-making power

Problem solving

• Uses formal decision making processes as scaffolding for thinking, seeking input, advice, feedback and specialist advice, as required
• Uses experience, analysis and intuition to decide whether an idea is worth developing and implementing

Initiative and enterprise

• Uses active listening, observational and questioning techniques to identify different perspectives and confirm, clarify or revise understanding

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.