Modification History
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Release |
Comments |
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Release 1 |
This version first released with BSB Business Services Training Package Version 7.0. |
Description
This skill set addresses the skills and knowledge to work in a customer service contact centre under supervision of a manager or team leader.
Pathways Information
Units from this skill set can contribute to credit towards BSB20120 Certificate II in Workplace Skills and BSB30120 Certificate III in Business (Technology, Customer and Client Engagement).
Licensing/Regulatory Information
No licensing, legislative or certification requirements apply to this skill set at the time of publication.
Skill Set Requirements
BSBDAT201 Collect and record data
BSBTEC202 Use digital technologies to communicate in a work environment
SIRXCEG002 Assist with customer difficulties
SIRXPDK001 Advise on products and services
Target Group
This skill set is for individuals who are working in a customer service contact centre position.
Suggested words for Statement of Attainment
These units of competency from the BSB Business Services Training Package meet industry requirements for individuals who are working in a customer service contact centre.
