Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify and address stakeholder interests

1.1 Identify stakeholders relevant to project objectives

1.2 Segment stakeholder interests and determine forms of engagement

1.3 Consider interests of stakeholders when considering and advising on project management issues

1.4 Identify and implement actions to address differing interests where required

2. Manage effective stakeholder engagement

2.1 Support development of team members’ interpersonal skills in effective stakeholder engagement

2.2 Distribute team work effectively to ensure defined project roles are followed

2.3 Identify and clarify stakeholder behavioural expectations, where required

2.4 Openly lead stakeholder performance reviews

2.5 Identify and address individual development needs and opportunities to support stakeholder engagement

3. Manage stakeholder communications

3.1 Determine and document stakeholder communication needs

3.2 Ensure relevant stakeholders agree to communication method, content and timing of engagement

3.3 Communicate information as planned and in line with authority levels, identifying and addressing variances

Skill 

Performance Criteria 

Description 

Reading

1.1, 1.2

• Recognises and interprets workplace documentation to determine pertinent information

Writing

1.1, 1.2, 3.1, 3.3

• Documents information about stakeholder interests and communication needs using appropriate vocabulary and formats

Oral Communication

1.3, 2.1, 2.3, 2.4, 2.5, 3.2, 3.3

• Participates in verbal exchanges using clear and detailed language to provide and seek information
• Uses active listening and questioning to confirm understanding

Navigate the world of work

3.3

• Understands and works according to role parameters

Interact with others

2.1-2.5, 3.2, 3.3

• Actively identifies requirements of important communication exchanges, selecting appropriate channels, format and content to suit purpose and audience
• Collaborates with others to achieve joint outcomes, playing an active role in facilitating and leading activities

Get the work done

1.1-1.4, 2.3, 3.1, 3.3

• Takes responsibility for decisions in complex situations involving multiple variables and constraints
• Uses analytical skills to identify and address problems

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBPMG519 Manage project stakeholder engagement

BSBPMG519A Manage project stakeholder engagement

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.