Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Scope workforce diversity

1.1 Establish the nature of diversity in the industry sector, community and workplace

1.2 Qualify and quantify the sources of diversity in the industry sector, community and workplace

1.3 Research and identify the benefits of having a diverse workforce

1.4 Identify and analyse legislation, regulation and enterprise policy that impacts on workplace diversity

1.5 Research and identify opportunities and barriers to inclusive engagement

2. Integrate diversity into workplace operations

2.1 Develop and review workplace policies, procedures and planning in accordance with the scope of diversity

2.2 Establish where diversity integration meets the needs of the enterprise and diverse persons

2.3 Review existing policies, plans and procedures to identify areas where diversity can achieve positive impact

2.4 Monitor and review workplace processes to guide implementation

3. Implement diversity across the workplace

3.1 Consult with management and teams to champion the diversity implementation

3.2 Ensure work teams incorporate diversity processes into work activity

3.3 Establish and enable enterprise and individual support processes

3.4 Provide for training and coaching in diversity implementation

3.5 Promote and model inclusive behaviours

4. Review and evaluate diversity in the workplace

4.1 Conduct regular reviews of diversity integration with relevant persons

4.2 Evaluate workplace diversity against workplace policies, procedures and planning objectives

4.3 Identify and recommended improvements to diversity integration

Skill 

Performance 

Criteria 

Description 

Reading

1.2, 1.3, 1.5, 2.1, 2.3

• Collects, analyses, compares and evaluates textual information from a range of resources to inform planning

Writing

2.4

• Researches, plans and prepares workforce plans for relevant stakeholders incorporating appropriate vocabulary, grammatical structure and conventions

Navigate the world of work

1.4

• Recognises, understands and applies applicable legislation and organisational policies and procedures in the context of own work and workforce planning

Interact with others

3.1, 3.2, 3.5

• Selects and uses appropriate conventions and protocols when communicating with team members
• Selects and uses appropriate conventions and protocols to seek feedback
• Adapts personal communication style to model behaviours, build trust and positive working relationships and to show respect for diversity

Get the work done

1.1, 2.1, 2.2, 3.3, 3.4, 4.1-4.3

• Takes responsibility for planning effective strategies, sequencing and prioritising tasks to achieve efficient and effective outcomes
• Applies problem solving processes to identify risks, evaluate options and determine solutions
• Reviews plans and evaluates outcomes to identify opportunities for improvement

Code and title  

current version 

Code and title 

previous version 

Comments 

E/N 

BSBLDR504 Implement diversity in the workplace

Not applicable

New unit

No equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.