Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Research workforce requirements

1.1 Review current data on staff turnover and demographics

1.2 Assess factors impacting workforce supply

1.3 Establish organisation’s requirements for a skilled and diverse workforce

2. Coordinate workforce objectives and strategies

2.1 Consult relevant stakeholders on organisational strategy and establish aligned objectives for modification or retention of the workforce

2.2 Confirm objectives for workforce diversity and cross-cultural management with relevant stakeholders

2.3 Assist determination of strategies to address high staff turnover

2.4 Assist determination of objectives to retain relevant skilled labour

2.5 Assist determination of strategies to source skilled labour

2.6 Communicate plan objectives to relevant stakeholders

2.7 Obtain agreement and endorsement for objectives and establish targets

3. Coordinate implementation of initiatives

3.1 Support implementation of agreed objectives for recruitment, training, redeployment and redundancy

3.2 Identify strategies to assist workforce to deal with organisational change and coordinate implementation

3.3 Identify strategies to assist in meeting the organisation’s workforce diversity goals and coordinate implementation

3.4 Coordinate implementation of succession planning system and ensure workers are developed and retained

4. Monitor and evaluate workforce trends

4.1 Review workforce plan against patterns in existing employee and workforce changes

4.2 Monitor labour supply trends for areas of over and under supply in the external environment

4.3 Monitor effects of labour trends on the demand for labour within own organisation

4.4 Coordinate survey of organisational climate and collect worker satisfaction results

4.5 Consult with relevant stakeholders and refine objectives and strategies in response to internal and external changes

4.6 Monitor government policy on labour demand and supply

4.7 Evaluate effectiveness of change processes against agreed objectives

SKILL 

DESCRIPTION 

Reading

• Interprets and critically analyses organisational strategy and data on staff turnover and demographics

Writing

• Uses broad vocabulary, grammatical structure and conventions appropriate to audience and context to develop strategies, plans or reports

Oral communication

• Conveys information using language, format and style appropriate to a specific audience

Numeracy

• Extracts and applies mathematical information and problem-solving strategies when monitoring labour trends and surveying organisational climate

Initiative and enterprise

• Understands and interprets organisational goals to develop processes, objectives or strategies relevant to own role requirements
• Selects and implements appropriate communication protocols to liaise with stakeholders in a range of work contexts

Self-management

• Sequences and schedules complex activities, monitors implementation and manages relevant communication when researching requirements and developing workforce objectives and strategies
• Uses a range of digital tools to collect data, and to extract, organise and share information

Problem solving

• Anticipates potential problems and uses analytical or lateral thinking processes to formulate contingency plans
• Makes a range of critical and non-critical decisions in relatively complex situations, taking a range of constraints into account when assessing factors affecting workforce supply

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.