Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Support preparation of Employee and Industrial Relations processes

1.1 Source and share applicable legislation, agreements, policies and procedures with relevant stakeholders

1.2 Identify sources of specialist information

1.3 Support implementation of organisational agreements, policies and procedures according to relevant organisation, enterprise and statutory requirements

1.4 Communicate the organisation’s ER and IR procedures to relevant stakeholders according to relevant organisation, enterprise and statutory requirements

2. Support industrial relations

2.1 Identify relevant terms and conditions of employment, employee entitlements, awards, agreements, and individual work contracts

2.2 Provide support to relevant stakeholders in simple IR disputes

2.3 Provide support to relevant stakeholders in negotiation of employee awards, agreements, and workplace conditions

2.4 Record and maintain relevant documents

3. Support employee relations

3.1 Identify relevant grievance and conflict resolution processes

3.2 Provide support to relevant stakeholders in resolution of simple ER conflicts

3.3 Record and maintain relevant documents

4. Contribute to continuous improvement

4.1 Assist required stakeholders to identify issues in ER and IR processes

4.2 Contribute to development of continuous improvement activities

4.3 Record and maintain documentation relating to continuous improvement

SKILL 

DESCRIPTION 

Reading

• Comprehends and analyses complex texts from a variety of sources and records to determine relevance to requirements or review implementation of strategies

Writing

• Prepares required documents using language and structure appropriate to purpose and audience

Oral Communication

• Presents information and seeks advice using language and non-verbal features appropriate to audience and context
• Participates in discussions using listening and questioning to elicit the views of others and to clarify or confirm understanding

Self-management

• Follows policies, procedures and legislative requirements and identifies implications of new legislation or regulation for self and others
• Understands responsibilities and limits of own role
• Plans and organises tasks required to achieve required outcomes, seeking advice from others, as required

Teamwork

• Selects and uses appropriate conventions and protocols when communicating with co-workers in a range of work contexts
• Collaborates and cooperates with others to achieve required outcomes
• Uses effective strategies to moderate conflict and negotiate solutions

Problem solving

• Makes a range of critical and non-critical decisions in relatively complex situations

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.