Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Clarify requirements for working within a franchise

1.1 Determine role and responsibilities as an employee

1.2 Clarify role and responsibilities with supervisor, line manager and/or owner, as appropriate

1.3 Evaluate own skills to determine training needs to meet role and responsibilities

1.4 Seek assistance from supervisor/line manager/owner to evaluate training needs

1.5 Request and negotiate any reasonable adjustments to meet these identified needs

2 Clarify own contribution to meeting compliance requirements

2.1 Consult with supervisor/line manager/owner to determine compliance requirements falling within own role and responsibilities

2.2 Determine work plan and ensure scheduled actions to meet compliance requirements are included in this plan

2.3 Undertake required audits, checks and associated tasks as per schedule

2.4 Seek advice as required to resolve difficulties arising in performing scheduled tasks

2.5 Accurately complete workplace records involved in meeting compliance requirements in a timely manner

3 Review own contribution to franchise operations

3.1 Seek feedback from others to confirm own role and responsibilities are being met

3.2 Review own work to ensure required tasks are undertaken as per schedules and work plans

3.3 Identify and discuss with supervisor/line manager/owner any improvements in own work practices and those of others within the franchise

3.4 Provide assistance when requested by others within the franchise to meet their assigned roles and responsibilities

Skill 

Performance 

Criteria 

Description 

Learning

1.3, 1.4

• Reviews own skills and seeks the opinions of others to determine training needs

Reading

1.1, 2.2, 2.3, 2.5,

3.2

• Evaluates and integrates facts and ideas to construct meaning from a range of text types

Writing

1.5, 2.1-2.5, 3.1

• Prepares a range of texts using appropriate language and structure to communicate relevant information effectively

Oral Communication

1.2, 1.4, 1.5, 2.1, 2.4, 3.1, 3.3, 3.4

• Uses listening skills to confirm understanding of requirements
• Participates in verbal exchanges using appropriate tone and language

Numeracy

2.3

• Identifies and comprehends relevant mathematical information in familiar activities or texts

Navigate the world of work

1.1, 1.2, 2.1-2.3, 2.5

• May need guidance to identify the tasks and responsibilities associated with own role
• Generally follows the compliance requirements immediately related to role

Interact with others

1.2, 1.4, 1.5, 2.1, 2.4, 3.1, 3.3, 3.4

• Seeks to cooperate with others to achieve results in immediate work context

Get the work done

1.1, 1.3, 2.2, 2.4, 2.5

• Takes responsibility for planning, sequencing and prioritising tasks to ensure they are completed within accepted timelines
• Takes responsibility for routine low-impact decisions within familiar situations
• Seeks assistance when problems are beyond immediate responsibilities or experience

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBFRA301 Work within a franchise

BSBFRA301B Work within a franchise

Updated to meet Standards for Training Packages

Minor edits to clarify intent of performance criteria

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.