Modification History
Not applicable.
Description
Descriptor
This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager.
At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.
Job Roles
- Coordinator
- Leading Hand
- Supervisor
- Team Leader.
Pathways Information
Qualification Pathways
Entry requirements
There are no entry requirements for this qualification.
Pathways into the qualification
Preferred pathways for candidates considering this qualification include:
- BSB31207 Certificate III Frontline Management or other relevant qualification/s
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- with vocational experience in a supervisory role but no formal qualification.
Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:
- Accounts Clerk
- Customer Service Advisor
- Import/Export Clerk
- Office Administrator
- Student Services Officer.
This breadth of expertise would equate to the competencies required to undertake this qualification.
Pathways from the qualification
After achieving this qualification candidates may undertake:
- the BSB51107 Diploma of Management.
Licensing/Regulatory Information
Licensing , Legislative , Regulatory or Certification Considerations
There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.
Entry Requirements
Not applicable.
Employability Skills Summary
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EMPLOYABILITY SKILLS QUALIFICATION SUMMARY |
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Qualification Code and Title The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options. |
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Employability Skill |
Industry /enterprise requirements for this qualification include : |
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Communication |
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Teamwork |
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Problem-solving |
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Initiative and enterprise |
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Planning and organising |
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Self-management |
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Learning |
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Technology |
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Packaging Rules
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Packaging Rules |
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Total number of units = 10 4 core units plus 6 elective units At least 3 of the elective units must be selected from the elective units listed below. The remaining 3 elective units may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 unit may be selected from either a Certificate III or Diploma qualification. Elective units must be relevant to the work outcome, local industry requirements and the qualification level. Core units Management BSBMGT401A Show leadership in the workplace BSBMGT402A Implement operational plan Occupational Health and Safety BSBOHS407A Monitor a safe workplace Workplace Effectiveness BSBWOR402A Promote team effectiveness Elective units Customer Service BSBCUS401A Coordinate implementation of customer service strategies BSBCUS402A Address customer needs BSBCUS403A Implement customer service standards Financial Administration BSBFIA402A Report on financial activity General Administration BSBADM409A Coordinate business resources Information Management BSBINM401A Implement workplace information system Innovation BSBINN301A Promote innovation in a team environment Interpersonal Communication BSBCMM401A Make a presentation IT Support BSBITS401A Maintain business technology Management BSBMGT403A Implement continuous improvement BSBMGT404A Lead and facilitate off-site staff Marketing BSBMKG413A Promote products and services Project Management BSBPMG510A Manage projects Relationship Management BSBREL401A Establish networks Research BSBRES401A Analyse and present research information Risk Management BSBRSK401A Identify risk and apply risk management processes Sustainability BSBSUS301A Implement and monitor environmentally sustainable work practices Workplace Effectiveness BSBWOR401A Establish effective workplace relationships BSBWOR404B Develop work priorities Writing BSBWRT401A Write complex documents Selecting Elective Units for Different Outcomes The context for this qualification varies and this must guide the selection of elective units. An example of appropriate elective units for a particular outcome follows. Supervisor , Sales Team 4 core units plus 6 elective units
Team Leader , Business Unit 4 core units plus 6 elective units
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