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Unit of competency details

AHCWRK208 - Provide information on products and services (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Supersedes and is equivalent to AHCWRK208A - Provide information on products and servicesThis unit is equivalent to AHCWRK208A Provide information on products and services 26/Jun/2016
Is superseded by AHCWRK216 - Provide information on products and servicesMinor changes to application. Major and minor changes to performance criteria. Foundation skills added. Major and minor edits to performance and knowledge evidence and assessment conditions 23/Jan/2023

Releases:
ReleaseRelease date
1 1 (this release) 27/Jun/2016

Companion volumes:
Unit of competency Assessment requirements

Delivery:
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Training packages that include this unit

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnUsage RecommendationRelease
AHC20316 - Certificate II in Production HorticultureCertificate II in Production HorticultureSuperseded1-2 
AHC21516 - Certificate II in FloricultureCertificate II in FloricultureSuperseded1 
AHC20320 - Certificate II in Production HorticultureCertificate II in Production HorticultureSuperseded1 
AHC21020 - Certificate II in Conservation and Ecosystem ManagementCertificate II in Conservation and Ecosystem ManagementSuperseded1 
AHC21116 - Certificate II in IrrigationCertificate II in IrrigationSuperseded1 
AHC21621 - Certificate II in LandscapingCertificate II in LandscapingSuperseded1 
AHC20416 - Certificate II in HorticultureCertificate II in HorticultureSuperseded1-3 
AHC21616 - Certificate II in LandscapingCertificate II in LandscapingSuperseded1-2 
AHC21119 - Certificate II in IrrigationCertificate II in IrrigationSuperseded1 
AHC21016 - Certificate II in Conservation and Land ManagementCertificate II in Conservation and Land ManagementSuperseded1-3 
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080501 Sales  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080501 Sales  14/Oct/2016 
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Unit of competency

Modification History

Release

TP Version

Comment

1

AHCv1.0

Initial release

Application

This unit of competency describes the skills and knowledge required to provide information on products and services in a range of settings.

This unit applies to individuals who work under general supervision and exercise limited autonomy with some accountability for their own work.

No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Work (WRK)

Elements and Performance Criteria

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify information requirements

1.1 Use appropriate interpersonal skills identify customer's information needs

1.2 Handle customer enquiries courteously and promptly

1.3 Update knowledge and understanding of products and services via authoritative sources and appropriate personnel

1.4 Identify personal and professional limitations in addressing customer information needs and seek assistance from appropriate personnel when required

1.5 Follow enterprise work health and safety policies

2. Provide information

2.1 Provide information that addresses customer requirements to customers in a timely and professional manner

2.2 Exhibit product and services that may meet customer requirements to customer as required

2.3 Refer enquiries that fall outside own areas of responsibility and knowledge within enterprise for follow up and completion

Foundation Skills

Foundation Skills essential to performance are explicit in the performance criteria of this unit of competency.

Range of Conditions

Unit Mapping Information

This unit is equivalent to AHCWRK208A Provide information on products and services.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c6399549-9c62-4a5e-bf1a-524b2322cf72

 

Assessment requirements

Modification History

Release

TP Version

Comment

1

AHCv1.0

Initial release

Performance Evidence

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

  • respond to customer requests for information
  • use questioning to identify customer requirements
  • refer or seek advice from supervisor when required
  • engage customer, especially in relation to giving and receiving information
  • assess initial customer needs
  • access and research product information
  • seek assistance as required
  • recommend products
  • encourage repeat business
  • use industry standard terminology.

Knowledge Evidence

The candidate must demonstrate knowledge of:

  • customer service techniques
  • how to effectively engage and communicate with a range of customers
  • customer requirements in various rural and horticultural settings
  • the enterprise’s business values, structure, products and services
  • work health and safety in the context of own work.

Assessment Conditions

Assessors must satisfy current standards for RTOs.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c6399549-9c62-4a5e-bf1a-524b2322cf72

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