Modification History
Not Applicable
Unit Descriptor
Unit descriptor |
This unit covers the processes involved with recommending plants and cultural practices and defines the standard required to: document client preferences and site particulars; select plants in line with client preferences and suitability for the site; report recommendations to client detailing the types of plants chosen and their requirements. |
Application of the Unit
Application of the unit |
This unit applies to those whose job role includes recommending plants and cultural practices. |
Licensing/Regulatory Information
Not Applicable
Pre-Requisites
Prerequisite units |
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Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Not Applicable
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Identify client preferences and requirements |
1.1. Contact is initiated with the client when appropriate and according to enterprise customer service policy 1.2. The purpose of the planting and cultural and environmental factors of the intended planting site are clarified and defined by gathering all relevant information from the client according to enterprise customer service policy. 1.3. Botanical and common names are used to describe plants according to client preferences and requirements 1.4. The client is informed of the enterprises policy on the provision of advice and customer service under law. |
2. Select plants to suit specific situations |
2.1. Plants and their growth and performance characteristics that suit the specific situation are identified according to research and experiential awareness and enterprise guidelines 2.2. Available plants are compared, assessed and evaluated according to sound problem-solving techniques and enterprise guidelines 2.3. The best choice is determined, based on reasoned argument, appropriate evidence, sound principles, and enterprise customer service policy and industry standards. |
3. Advise on plants for specific situation |
3.1. Performance characteristics and particular planting, cultural and maintenance requirements are clearly explained to the client according to enterprise customer service policy. 3.2. The original supplier of the plant is referred to where necessary. 3.3. Client requests for clarification or expansion are responded to by the use of attentive listening and questioning techniques according to enterprise customer service policy. 3.4. Purchase options and availability of recommended plants are outlined according to enterprise customer service policy and industry standards. 3.5. Recommendations are recorded and reports are made to the manager according to enterprise customer service policy. |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the skills and knowledge required for this unit. |
Required skills |
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Required knowledge |
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Evidence Guide
EVIDENCE GUIDE |
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The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following:
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Context of and specific resources for assessment |
Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances. |
Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. |
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Plants may include: |
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Cultural factors may include: |
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Plant cultural practices may include: |
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Research may include: |
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Unit Sector(s)
Unit sector |
Plants |
Co-requisite units
Co-requisite units |
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Competency field
Competency field |