Assessment Requirements for BSBWOR201 Manage personal stress in the workplace

Release: 1

Assessment Requirements for BSBWOR201 Manage personal stress in the workplace

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

recognise and understand potential stress in the work environment

develop and use techniques and strategies to manage stress and stressful situations

adopt and monitor potential sources of stress and fatigue, seeking assistance as required

monitor own performance against performance requirements and key performance indicators (KPIs)

use techniques to achieve work/life balance.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

describe job role priorities and KPIs

list internal and external sources of assistance, including escalation pathways

outline signs and sources of existing and potential stress or difficult situations

discuss stress management and reduction techniques

describe time management tools and techniques.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability – workplace effectiveness field of work and include access to:

office equipment and resources

time management tools

workplace documentation

case studies and, where possible, real situations

interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10