Modification History
|
Release |
Comments |
|
Release 2 |
This version released with FNS Financial Services Training Package version 1.1 Release 2 created to correct typographical error |
|
Release 1 |
This qualification first released with FNS Financial Services Training Package version 1.0 |
Qualification Description
This qualification is designed to reflect job roles requiring specialist understanding of financial products and services working in banking, customer contact centre or retail financial services environments. Individuals in these roles apply specialist knowledge and skills to work autonomously and exercise judgement in completing routine and non-routine activities. The qualification allows for specialisation in sales and marketing, lending and mobile banking.
Licensing/Regulatory Information
Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Entry Requirements
Nil.
Packaging Rules
Total number of units = 12
5 core units plus
7 elective units
The elective units consist of:
- 3 units from one of the following groups:
- Group A Sales and marketing, or
- Group B Lending, or
- Group C Mobile banking.
Of the remaining 4 units:
- 4 may be from Group A, Group B, Group C or Group D
- 2 may be from a Certificate III, Certificate IV or Diploma in any currently endorsed training package or accredited course.
The elective units chosen must be relevant to the work outcome and meet local industry needs.
Core Units
BSBCUS403 Implement customer service standards
BSBWHS201 Contribute to health and safety of self and others
BSBWOR204 Use business technology
FNSINC401 Apply principles of professional practice to work in the financial services industry
FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector
Elective Units
Group A - Sales and marketing
FNSSAM401 Sell financial products and services
FNSSAM402 Implement a sales plan
FNSSAM403 Prospect for new clients
Group B - Lending
FNSCRD401 Assess credit applications
FNSCRD402 Establish and maintain appropriate security
FNSCRD503 Promote understanding of the role and effective use of consumer credit
Group C - Mobile Banking
FNSBNK404 Promote mobile banking services
FNSBNK405 Provide mobile banking sales and service
FNSBNK406 Manage customer visits
Group D - General
BSBCUE301 Use multiple information systems
BSBCUE407 Administer customer engagement technology
BSBCUS301 Deliver and monitor a service to customers
BSBCUS401 Coordinate implementation of customer service strategies
BSBMGT405 Provide personal leadership
BSBSMB407 Manage a small team
BSBWOR501 Manage personal work priorities and professional development
FNSASIC301 Establish client relationship and analyse needs
FNSASIC302 Develop, present and negotiate client solutions
FNSBNK401 Coordinate a small business customer portfolio
FNSBNK403 Provide services in a Business Transaction Centre
FNSCUS402 Resolve disputes
FNSFLT501 Assist customers to budget and manage own finances
FNSFMB402 Identify client needs for broking services
FNSFMB403 Present broking options to client
FNSMCA402 Initiate legal recovery of debts
Qualification Mapping Information
|
Code and title current version |
Code and title previous version |
Comments |
Equivalence status |
|
FNS42015 Certificate IV in Banking Services |
FNS41011 Certificate IV in Banking Services FNS41211 Certificate IV in Mobile Banking |
Updated to meet Standards for Training Packages. Two qualifications merged to replace: FNS41011 Certificate IV in Banking Services FNS41211 Certificate IV in Mobile Banking All units of competency retained and organised in groups (sales and marketing, lending, mobile banking and general) to provide advice on the selection of electives |
No equivalent qualification |
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe
