SHB Hairdressing and Beauty Services Training Package

Release: 4.1

Contents

SHB Hairdressing and Beauty Services Training Package	11

SHB20121 Certificate II in Retail Cosmetics	12

SHB20216 Certificate II in Salon Assistant	15

SHB30121 Certificate III in Beauty Services	17

SHB30221 Certificate III in Make-Up	20

SHB30321 Certificate III in Nail Technology	23

SHB30416 Certificate III in Hairdressing	26

SHB30516 Certificate III in Barbering	29

SHB40121 Certificate IV in Beauty Therapy	32

SHB40216 Certificate IV in Hairdressing	35

SHB50121 Diploma of Beauty Therapy	38

SHB50216 Diploma of Salon Management	42

SHB50321 Diploma of Cosmetic Tattooing	45

SHB60118 Advanced Diploma of Intense Pulsed Light and Laser for Hair Reduction	48

SHB60221 Advanced Diploma of Skin Therapy	50

SHBBBOS007 Apply cosmetic tanning products	53

Assessment Requirements for SHBBBOS007 Apply cosmetic tanning products	56

SHBBBOS008 Provide body massages	60

Assessment Requirements for SHBBBOS008 Provide body massages	64

SHBBBOS009 Provide aromatherapy massages	69

Assessment Requirements for SHBBBOS009 Provide aromatherapy massages	73

SHBBBOS010 Use reflexology relaxation techniques in beauty treatments	79

Assessment Requirements for SHBBBOS010 Use reflexology relaxation techniques in beauty treatments	83

SHBBBOS011 Provide superficial lymph massage treatments	87

Assessment Requirements for SHBBBOS011 Provide superficial lymph massage treatments	91

SHBBCCS004 Demonstrate retail skin care products	95

Assessment Requirements for SHBBCCS004 Demonstrate retail skin care products	98

SHBBCCS005 Advise on beauty products and services	102

Assessment Requirements for SHBBCCS005 Advise on beauty products and services	106

SHBBCCS006 Prepare personalised aromatic plant oil blends for beauty treatments	109

Assessment Requirements for SHBBCCS006 Prepare personalised aromatic plant oil blends for beauty treatments	113

SHBBCCS007 Interpret the chemical composition and physical effects of cosmetic products	119

Assessment Requirements for SHBBCCS007 Interpret the chemical composition and physical effects of cosmetic products	122

SHBBCOS001 Provide cosmetic tattooing consultations	128

Assessment Requirements for SHBBCOS001 Provide cosmetic tattooing consultations	132

SHBBCOS002 Apply knowledge of colour theory and pigmentology to cosmetic tattooing	136

Assessment Requirements for SHBBCOS002 Apply knowledge of colour theory and pigmentology to cosmetic tattooing	140

SHBBCOS003 Incorporate elements and principles of design in cosmetic tattooing	145

Assessment Requirements for SHBBCOS003 Incorporate elements and principles of design in cosmetic tattooing	149

SHBBCOS004 Provide cosmetic tattoo for eyebrows	152

Assessment Requirements for SHBBCOS004 Provide cosmetic tattoo for eyebrows	156

SHBBCOS005 Provide cosmetic tattoo for lips	161

Assessment Requirements for SHBBCOS005 Provide cosmetic tattoo for lips	166

SHBBCOS006 Provide cosmetic tattoo for eyes	171

Assessment Requirements for SHBBCOS006 Provide cosmetic tattoo for eyes	176

SHBBCOS007 Provide cosmetic tattoo for scalp micropigmentation	181

Assessment Requirements for SHBBCOS007 Provide cosmetic tattoo for scalp micropigmentation	186

SHBBCOS008 Provide 3D nipple areola complex tattooing	190

Assessment Requirements for SHBBCOS008 Provide 3D nipple areola complex tattooing	195

SHBBFAS004 Provide lash and brow services	200

Assessment Requirements for SHBBFAS004 Provide lash and brow services	204

SHBBFAS005 Provide facial treatments and skin care recommendations	208

Assessment Requirements for SHBBFAS005 Provide facial treatments and skin care recommendations	213

SHBBFAS006 Provide specialised facial treatments	219

Assessment Requirements for SHBBFAS006 Provide specialised facial treatments	224

SHBBHRS010 Provide waxing services	229

Assessment Requirements for SHBBHRS010 Provide waxing services	233

SHBBHRS011 Provide female intimate waxing services	238

Assessment Requirements for SHBBHRS011 Provide female intimate waxing services	242

SHBBHRS012 Provide male intimate waxing services	247

Assessment Requirements for SHBBHRS012 Provide male intimate waxing services	251

SHBBHRS013 Provide hair reduction treatments using electrical currents	256

Assessment Requirements for SHBBHRS013 Provide hair reduction treatments using electrical currents	260

SHBBINF002 Maintain infection control standards	266

Assessment Requirements for SHBBINF002 Maintain infection control standards	270

SHBBMUP008 Apply eyelash extensions	273

Assessment Requirements for SHBBMUP008 Apply eyelash extensions	276

SHBBMUP009 Design and apply make-up	281

Assessment Requirements for SHBBMUP009 Design and apply make-up	285

SHBBMUP010 Design and apply make-up for photography	290

Assessment Requirements for SHBBMUP010 Design and apply make-up for photography	293

SHBBMUP011 Design and apply remedial camouflage make-up	297

Assessment Requirements for SHBBMUP011 Design and apply remedial camouflage make-up	300

SHBBMUP012 Apply airbrushed make-up	304

Assessment Requirements for SHBBMUP012 Apply airbrushed make-up	307

SHBBMUP013 Design and apply creative make-up	311

Assessment Requirements for SHBBMUP013 Design and apply creative make-up	314

SHBBMUP014 Work collaboratively on make-up productions	319

Assessment Requirements for SHBBMUP014 Work collaboratively on make-up productions	322

SHBBMUP015 Apply volume eyelash extensions	326

Assessment Requirements for SHBBMUP015 Apply volume eyelash extensions	330

SHBBNLS007 Provide manicure and pedicare services	335

Assessment Requirements for SHBBNLS007 Provide manicure and pedicare services	339

SHBBNLS008 Apply gel and dip powder nail enhancements	345

Assessment Requirements for SHBBNLS008 Apply gel and dip powder nail enhancements	349

SHBBNLS009 Apply acrylic nail enhancements	355

Assessment Requirements for SHBBNLS009 Apply acrylic nail enhancements	359

SHBBNLS010 Apply nail art	364

Assessment Requirements for SHBBNLS010 Apply nail art	367

SHBBNLS011 Use electric file equipment for nail services	371

Assessment Requirements for SHBBNLS011 Use electric file equipment for nail services	374

SHBBNLS012 Apply advanced nail art	378

Assessment Requirements for SHBBNLS012 Apply advanced nail art	381

SHBBRES003 Research and apply beauty industry information	386

Assessment Requirements for SHBBRES003 Research and apply beauty industry information	389

SHBBSKS006 Pierce ear lobes	392

Assessment Requirements for SHBBSKS006 Pierce ear lobes	395

SHBBSKS007 Provide diathermy treatments	398

Assessment Requirements for SHBBSKS007 Provide diathermy treatments	402

SHBBSKS008 Provide upper body piercings	408

Assessment Requirements for SHBBSKS008 Provide upper body piercings	412

SHBBSKS009 Provide micro-dermabrasion treatments	417

Assessment Requirements for SHBBSKS009 Provide micro-dermabrasion treatments	422

SHBBSKT001 Provide skin therapy consultations	428

Assessment Requirements for SHBBSKT001 Provide skin therapy consultations	432

SHBBSKT002 Provide advice on specialised skin care formulations and ingredients	437

Assessment Requirements for SHBBSKT002 Provide advice on specialised skin care formulations and ingredients	440

SHBBSKT003 Identify and control safety risks for light-based skin treatments	445

Assessment Requirements for SHBBSKT003 Identify and control safety risks for light-based skin treatments	449

SHBBSKT004 Design intense pulsed light skin treatment programs	455

Assessment Requirements for SHBBSKT004 Design intense pulsed light skin treatment programs	459

SHBBSKT005 Provide intense pulsed light skin treatments	465

Assessment Requirements for SHBBSKT005 Provide intense pulsed light skin treatments	470

SHBBSKT006 Design laser skin treatment programs	473

Assessment Requirements for SHBBSKT006 Design laser skin treatment programs	478

SHBBSKT007 Provide laser skin treatments	484

Assessment Requirements for SHBBSKT007 Provide laser skin treatments	489

SHBBSKT008 Design light emitting diode treatment programs	492

Assessment Requirements for SHBBSKT008 Design light emitting diode treatment programs	496

SHBBSKT009 Provide light emitting diode skin treatments	501

Assessment Requirements for SHBBSKT009 Provide light emitting diode skin treatments	506

SHBBSKT010 Provide skin needling treatments	509

Assessment Requirements for SHBBSKT010 Provide skin needling treatments	513

SHBBSKT011 Provide superficial peel treatments	517

Assessment Requirements for SHBBSKT011 Provide superficial peel treatments	521

SHBBSKT012 Investigate developments in cosmetic treatments for skin rejuvenation	527

Assessment Requirements for SHBBSKT012 Investigate developments in cosmetic treatments for skin rejuvenation	531

SHBBSPA005 Work in a spa therapies framework	534

Assessment Requirements for SHBBSPA005 Work in a spa therapies framework	537

SHBBSPA006 Provide spa therapies	541

Assessment Requirements for SHBBSPA006 Provide spa therapies	545

SHBBSPA007 Provide stone therapy massages	549

Assessment Requirements for SHBBSPA007 Provide stone therapy massages	553

SHBBSPA008 Provide Indian head massages for relaxation	557

Assessment Requirements for SHBBSPA008 Provide Indian head massages for relaxation	561

SHBBSSC001 Incorporate knowledge of skin structure and functions into beauty therapy	566

Assessment Requirements for SHBBSSC001 Incorporate knowledge of skin structure and functions into beauty therapy	569

SHBBSSC002 Incorporate knowledge of body structures and functions into beauty therapy	573

Assessment Requirements for SHBBSSC002 Incorporate knowledge of body structures and functions into beauty therapy	576

SHBBSSC003 Research and apply information on skin science in a skin therapy context	579

Assessment Requirements for SHBBSSC003 Research and apply information on skin science in a skin therapy context	583

SHBBSSC004 Identify the function and structure of skin and hair for cosmetic tattooing	587

Assessment Requirements for SHBBSSC004 Identify the function and structure of skin and hair for cosmetic tattooing	590

SHBXCCS005 Maintain health and wellbeing in a personal services setting	602

Assessment Requirements for SHBXCCS005 Maintain health and wellbeing in a personal services setting	605

SHBXCCS006 Promote healthy nutritional options in a beauty therapy context	608

Assessment Requirements for SHBXCCS006 Promote healthy nutritional options in a beauty therapy context	611

SHBXCCS007 Conduct salon financial transactions	614

Assessment Requirements for SHBXCCS007 Conduct salon financial transactions	617

SHBXCCS008 Provide salon services to clients	620

Assessment Requirements for SHBXCCS008 Provide salon services to clients	623

SHBXCCS009 Greet and prepare clients for salon services	627

Assessment Requirements for SHBXCCS009 Greet and prepare clients for salon services	629

SHBXIND003 Comply with organisational requirements within a personal services environment	631

Assessment Requirements for SHBXIND003 Comply with organisational requirements within a personal services environment	635

SHBXIND004 Develop skin therapy workplace policies and procedures	638

Assessment Requirements for SHBXIND004 Develop skin therapy workplace policies and procedures	641

SHBXIND005 Communicate as part of a salon team	644

Assessment Requirements for SHBXIND005 Communicate as part of a salon team	647

SHBXWHS003 Apply safe hygiene, health and work practices	649

Assessment Requirements for SHBXWHS003 Apply safe hygiene, health and work practices	653

BSBESB304 Determine resource requirements for new business ventures	658

Assessment Requirements for BSBESB304 Determine resource requirements for new business ventures	661

BSBESB401 Research and develop business plans	663

Assessment Requirements for BSBESB401 Research and develop business plans	666

BSBESB404 Market new business ventures	668

Assessment Requirements for BSBESB404 Market new business ventures	671

BSBESB406 Establish operational strategies and procedures for new business ventures	673

Assessment Requirements for BSBESB406 Establish operational strategies and procedures for new business ventures	676

BSBESB407 Manage finances for new business ventures	678

Assessment Requirements for BSBESB407 Manage finances for new business ventures	681

BSBFRA401 Manage compliance with franchisee obligations and legislative requirements	683

Assessment Requirements for BSBFRA401 Manage compliance with franchisee obligations and legislative requirements	687

BSBFRA402 Establish a franchise	689

Assessment Requirements for BSBFRA402 Establish a franchise	693

BSBFRA403 Manage relationship with franchisor	695

Assessment Requirements for BSBFRA403 Manage relationship with franchisor	699

BSBFRA404 Manage a multiple-site franchise	701

Assessment Requirements for BSBFRA404 Manage a multiple-site franchise	705

BSBHRM404 Review human resource functions	707

Assessment Requirements for BSBHRM404 Review human resource functions	711

BSBHRM506 Manage recruitment selection and induction processes	713

Assessment Requirements for BSBHRM506 Manage recruitment selection and induction processes	717

BSBINN301 Promote innovation in a team environment	719

Assessment Requirements for BSBINN301 Promote innovation in a team environment	723

BSBLED501 Develop a workplace learning environment	725

Assessment Requirements for BSBLED501 Develop a workplace learning environment	729

BSBMGT502 Manage people performance	731

Assessment Requirements for BSBMGT502 Manage people performance	735

BSBMKG413 Promote products and services	737

Assessment Requirements for BSBMKG413 Promote products and services	741

BSBPEF501 Manage personal and professional development	743

Assessment Requirements for BSBPEF501 Manage personal and professional development	746

BSBSMB402 Plan small business finances	748

Assessment Requirements for BSBSMB402 Plan small business finances	751

BSBSMB403 Market the small business	753

Assessment Requirements for BSBSMB403 Market the small business	757

BSBSMB404 Undertake small business planning	759

Assessment Requirements for BSBSMB404 Undertake small business planning	762

BSBSMB406 Manage small business finances	764

Assessment Requirements for BSBSMB406 Manage small business finances	767

BSBSMB408 Manage personal, family, cultural and business obligations	769

Assessment Requirements for BSBSMB408 Manage personal, family, cultural and business obligations	772

BSBSMB409 Build and maintain relationships with small business stakeholders	774

Assessment Requirements for BSBSMB409 Build and maintain relationships with small business stakeholders	777

BSBSUS201 Participate in environmentally sustainable work practices	779

Assessment Requirements for BSBSUS201 Participate in environmentally sustainable work practices	782

BSBSUS211 Participate in sustainable work practices	784

Assessment Requirements for BSBSUS211 Participate in sustainable work practices	786

BSBSUS501 Develop workplace policy and procedures for sustainability	788

Assessment Requirements for BSBSUS501 Develop workplace policy and procedures for sustainability	792

BSBSUS511 Develop workplace policies and procedures for sustainability	794

Assessment Requirements for BSBSUS511 Develop workplace policies and procedures for sustainability	797

BSBWHS201 Contribute to health and safety of self and others	799

Assessment Requirements for BSBWHS201 Contribute to health and safety of self and others	802

BSBWOR501 Manage personal work priorities and professional development	804

Assessment Requirements for BSBWOR501 Manage personal work priorities and professional development	807

BSBWOR502 Lead and manage team effectiveness	809

Assessment Requirements for BSBWOR502 Lead and manage team effectiveness	813

HLTINF005 Maintain infection prevention for skin penetration treatments	815

Assessment Requirements for HLTINF005 Maintain infection prevention for skin penetration treatments	819

SHBBHRS005 Identify and control safety risks for intense pulsed light and laser hair reduction treatments	822

Assessment Requirements for SHBBHRS005 Identify and control safety risks for intense pulsed light and laser hair reduction treatments	826

SHBBHRS006 Design laser hair reduction treatment programs	831

Assessment Requirements for SHBBHRS006 Design laser hair reduction treatment programs	835

SHBBHRS007 Provide laser hair reduction treatments	843

Assessment Requirements for SHBBHRS007 Provide laser hair reduction treatments	847

SHBBHRS008 Design intense pulsed light hair reduction treatment programs	853

Assessment Requirements for SHBBHRS008 Design intense pulsed light hair reduction treatment programs	857

SHBBHRS009 Provide intense pulsed light hair reduction treatments	865

Assessment Requirements for SHBBHRS009 Provide intense pulsed light hair reduction treatments	869

SHBBINF001 Maintain infection control standards	875

Assessment Requirements for SHBBINF001 Maintain infection control standards	878

SHBBMUP003 Design and apply make-up for photography	881

Assessment Requirements for SHBBMUP003 Design and apply make-up for photography	884

SHBBRES002 Investigate developments in cosmetic treatments using light and laser systems	888

Assessment Requirements for SHBBRES002 Investigate developments in cosmetic treatments using light and laser systems	891

SHBHBAS001 Provide shampoo and basin services	893

Assessment Requirements for SHBHBAS001 Provide shampoo and basin services	896

SHBHBAS002 Provide head, neck and shoulder massages for relaxation	899

Assessment Requirements for SHBHBAS002 Provide head, neck and shoulder massages for relaxation	901

SHBHCCS001 Plan hair services for special events	904

Assessment Requirements for SHBHCCS001 Plan hair services for special events	906

SHBHCLS001 Apply hair colour products	909

Assessment Requirements for SHBHCLS001 Apply hair colour products	912

SHBHCLS002 Colour and lighten hair	915

Assessment Requirements for SHBHCLS002 Colour and lighten hair	918

SHBHCLS003 Provide full and partial head highlighting treatments	924

Assessment Requirements for SHBHCLS003 Provide full and partial head highlighting treatments	928

SHBHCLS004 Neutralise unwanted colours and tones	934

Assessment Requirements for SHBHCLS004 Neutralise unwanted colours and tones	937

SHBHCLS005 Provide on scalp full head and retouch bleach treatments	942

Assessment Requirements for SHBHCLS005 Provide on scalp full head and retouch bleach treatments	945

SHBHCLS006 Solve complex colour problems	950

Assessment Requirements for SHBHCLS006 Solve complex colour problems	954

SHBHCLS007 Enhance hair designs using creative colouring and lightening techniques	959

Assessment Requirements for SHBHCLS007 Enhance hair designs using creative colouring and lightening techniques	963

SHBHCUT001 Design haircut structures	969

Assessment Requirements for SHBHCUT001 Design haircut structures	971

SHBHCUT002 Create one length or solid haircut structures	975

Assessment Requirements for SHBHCUT002 Create one length or solid haircut structures	978

SHBHCUT003 Create graduated haircut structures	982

Assessment Requirements for SHBHCUT003 Create graduated haircut structures	985

SHBHCUT004 Create layered haircut structures	989

Assessment Requirements for SHBHCUT004 Create layered haircut structures	992

SHBHCUT005 Cut hair using over-comb techniques	996

Assessment Requirements for SHBHCUT005 Cut hair using over-comb techniques	1000

SHBHCUT006 Create combined haircut structures	1004

Assessment Requirements for SHBHCUT006 Create combined haircut structures	1007

SHBHCUT007 Create combined traditional and classic men's haircut structures	1011

Assessment Requirements for SHBHCUT007 Create combined traditional and classic men's haircut structures	1014

SHBHCUT008 Design and perform creative haircuts	1018

Assessment Requirements for SHBHCUT008 Design and perform creative haircuts	1021

SHBHCUT009 Cut hair using freehand clipper techniques	1026

Assessment Requirements for SHBHCUT009 Cut hair using freehand clipper techniques	1029

SHBHCUT010 Create haircuts using tracks and carving	1033

Assessment Requirements for SHBHCUT010 Create haircuts using tracks and carving	1036

SHBHCUT011 Design and maintain beards and moustaches	1040

Assessment Requirements for SHBHCUT011 Design and maintain beards and moustaches	1043

SHBHCUT012 Shave heads and faces	1047

Assessment Requirements for SHBHCUT012 Shave heads and faces	1050

SHBHCUT013 Provide men's general grooming services	1054

Assessment Requirements for SHBHCUT013 Provide men's general grooming services	1057

SHBHDES001 Dry hair to shape	1060

Assessment Requirements for SHBHDES001 Dry hair to shape	1062

SHBHDES002 Braid hair	1065

Assessment Requirements for SHBHDES002 Braid hair	1067

SHBHDES003 Create finished hair designs	1070

Assessment Requirements for SHBHDES003 Create finished hair designs	1073

SHBHDES004 Create classic long hair up-styles	1078

Assessment Requirements for SHBHDES004 Create classic long hair up-styles	1081

SHBHDES005 Select and apply hair extensions	1086

Assessment Requirements for SHBHDES005 Select and apply hair extensions	1089

SHBHDES006 Design and style long hair creatively	1094

Assessment Requirements for SHBHDES006 Design and style long hair creatively	1097

SHBHDES007 Apply and maintain wigs and hairpieces	1103

Assessment Requirements for SHBHDES007 Apply and maintain wigs and hairpieces	1106

SHBHDES008 Make wigs and hairpieces	1111

Assessment Requirements for SHBHDES008 Make wigs and hairpieces	1114

SHBHIND001 Maintain and organise tools, equipment and work areas	1119

Assessment Requirements for SHBHIND001 Maintain and organise tools, equipment and work areas	1122

SHBHIND002 Research and use hairdressing industry information	1126

Assessment Requirements for SHBHIND002 Research and use hairdressing industry information	1129

SHBHIND003 Develop and expand a client base	1132

Assessment Requirements for SHBHIND003 Develop and expand a client base	1135

SHBHIND004 Participate in session styling teams	1138

Assessment Requirements for SHBHIND004 Participate in session styling teams	1141

SHBHREF001 Curl and volumise hair with chemical treatments	1143

Assessment Requirements for SHBHREF001 Curl and volumise hair with chemical treatments	1147

SHBHREF002 Straighten and relax hair with chemical treatments	1153

Assessment Requirements for SHBHREF002 Straighten and relax hair with chemical treatments	1157

SHBHREF003 Straighten and relax hair with protein treatments	1163

Assessment Requirements for SHBHREF003 Straighten and relax hair with protein treatments	1167

SHBHREF004 Enhance hair designs using chemical reformation techniques	1172

Assessment Requirements for SHBHREF004 Enhance hair designs using chemical reformation techniques	1176

SHBHREF005 Rinse and neutralise chemically restructured hair	1183

Assessment Requirements for SHBHREF005 Rinse and neutralise chemically restructured hair	1186

SHBHTLS001 Provide technical leadership to hairdressing teams	1189

Assessment Requirements for SHBHTLS001 Provide technical leadership to hairdressing teams	1192

SHBHTLS002 Research and use hairdressing trends to advance creative work	1196

Assessment Requirements for SHBHTLS002 Research and use hairdressing trends to advance creative work	1199

SHBHTLS003 Work as a session stylist	1203

Assessment Requirements for SHBHTLS003 Work as a session stylist	1206

SHBHTRI001 Identify and treat hair and scalp conditions	1209

Assessment Requirements for SHBHTRI001 Identify and treat hair and scalp conditions	1212

SHBHTRI002 Conduct trichological assessments	1217

Assessment Requirements for SHBHTRI002 Conduct trichological assessments	1220

SHBHTRI003 Develop and apply scalp treatment therapies	1225

Assessment Requirements for SHBHTRI003 Develop and apply scalp treatment therapies	1228

SHBXCCS001 Conduct salon financial transactions	1233

Assessment Requirements for SHBXCCS001 Conduct salon financial transactions	1236

SHBXCCS002 Provide salon services to clients	1239

Assessment Requirements for SHBXCCS002 Provide salon services to clients	1242

SHBXCCS003 Greet and prepare clients for salon services	1245

Assessment Requirements for SHBXCCS003 Greet and prepare clients for salon services	1247

SHBXIND001 Comply with organisational requirements within a personal services environment	1249

Assessment Requirements for SHBXIND001 Comply with organisational requirements within a personal services environment	1252

SHBXIND002 Communicate as part of a salon team	1255

Assessment Requirements for SHBXIND002 Communicate as part of a salon team	1258

SHBXPSM001 Lead teams in a personal services environment	1260

Assessment Requirements for SHBXPSM001 Lead teams in a personal services environment	1263

SHBXPSM002 Manage treatment services and sales delivery	1266

Assessment Requirements for SHBXPSM002 Manage treatment services and sales delivery	1269

SHBXPSM003 Promote a personal services business	1272

Assessment Requirements for SHBXPSM003 Promote a personal services business	1275

SHBXPSM004 Develop a product and service range	1277

Assessment Requirements for SHBXPSM004 Develop a product and service range	1280

SHBXWHS001 Apply safe hygiene, health and work practices	1283

Assessment Requirements for SHBXWHS001 Apply safe hygiene, health and work practices	1287

SHBXWHS002 Provide a safe work environment	1293

Assessment Requirements for SHBXWHS002 Provide a safe work environment	1297

SIRRINV001 Receive and handle retail stock	1301

Assessment Requirements for SIRRINV001 Receive and handle retail stock	1303

SIRRMER001 Produce visual merchandise displays	1305

Assessment Requirements for SIRRMER001 Produce visual merchandise displays	1308

SIRXIND003 Organise personal work requirements	1310

Assessment Requirements for SIRXIND003 Organise personal work requirements	1312

SIRXMKT002 Use social media to engage customers	1314

Assessment Requirements for SIRXMKT002 Use social media to engage customers	1317

SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms	1321

Assessment Requirements for SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms	1324

SIRXOSM003 Use social media and online tools	1327

Assessment Requirements for SIRXOSM003 Use social media and online tools	1330

SIRXSLS001 Sell to the retail customer	1333

Assessment Requirements for SIRXSLS001 Sell to the retail customer	1336

TAEASS401B Plan assessment activities and processes	1339

TAEASS402B Assess competence	1346

TAEDEL301A Provide work skill instruction	1354

TAEDEL402A Plan, organise and facilitate learning in the workplace	1362

SHB Hairdressing and Beauty Services Training Package	1370

SHB Hairdressing and Beauty Services Training Package

Copyright Statement
© 2015 Commonwealth of Australia. With the exception of the Commonwealth Coat of Arms, the Department’s logo, any material protected by a trade mark and where otherwise noted, all material presented in this document is provided under a Creative Commons Attribution-No Derivative Works 3.0 Australia licence. You are free: to copy, distribute, display, and perform the work to make commercial use of the work Under the following conditions: Attribution - You must give the original author credit. No Derivative Works - You may not alter, transform, or build upon this work. Special Conditions (Waiver) For the sake of clarity, where the license refers to "the work", in addition to meaning the work in its entirety this term shall also mean "extracts of the work". Extracts of the work carry with it the respective licence, and is thus “partitioned”. The details of the relevant licence conditions are available on the Creative Commons website (www.creativecommons.org.au) as is the full legal code. The document must be attributed as the SHB Hairdressing and Beauty Services Training Package Release 4.1.
Disclaimer
This work is the result of wide consultations with Australian industry participants. It is a collaborative view and does not necessarily represent the view of Department of Education and Training or any specific body. For the sake of brevity it may omit factors which could be pertinent in particular cases. While care has been taken in the preparation of this Training Package, Department of Education and Training and the original developer do not warrant that any licensing or registration requirements specified here are either complete or up-to-date for your State or Territory. Department of Education and Training and the original developer do not accept any liability for any damage or loss (including indirect and consequential loss) incurred by any person as a result of relying on the information contained in this Training Package. The Commonwealth, through the Department of Education and Training, does not accept any liability to any person for the information or advice (or the use of such information or advice) which is provided in this material or incorporated into it by reference. The information is provided on the basis that all persons accessing this material undertake responsibility for assessing the relevance and accuracy of its content. No liability is accepted for any information or services which may appear in any other format. No responsibility is taken for any information or services which may appear on any linked websites.

Published by:	SkillsIQ

Release Date:	5 July 2022

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHB20121 Certificate II in Retail Cosmetics

Modification History

Supersedes and is not equivalent to SHB20116 Certificate II in Retail Cosmetics.

Qualification Description

This qualification reflects the role of retail sales personnel involved in a defined range of tasks to sell and demonstrate beauty or cosmetic products. They follow known routines and procedures, and work under direct supervision.

This qualification provides a pathway to work as a retail sales consultant in any business that sells beauty or cosmetic products and services. This can include beauty and hairdressing salons, retail outlets and department stores.

The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

15 units must be completed:

9 core units

6 elective units, consisting of:

1 unit from Group A: Infection control

5 elective units, consisting of:

at least 3 units from Group B: General electives

up to 2 units from the list below, elsewhere in the SHB Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Note: Units marked with an *asterisk include one or more prerequisite units of competency. Please refer to each individual unit for details of prerequisites.

Core units

SHBBCCS004	Demonstrate retail skin care products
SHBBCCS005	Advise on beauty products and services
SHBBMUP009	Design and apply make-up
SHBXCCS007	Conduct salon financial transactions
SHBXIND003	Comply with organisational requirements within a personal services environment
SHBXIND005	Communicate as part of a salon team
SHBXWHS003	Apply safe hygiene, health and work practices
SIRXIND003	Organise personal work requirements
SIRXOSM002	Maintain ethical and professional standards when using social media and online platforms

Elective units

Group A: Infection control

HLTINF005	Maintain infection prevention for skin penetration treatments
SHBBINF002	Maintain infection control standards

Group B: General elective units

BSBSUS211	Participate in sustainable work practices
SHBBRES003	Research and apply beauty industry information
SHBBSKS006	Pierce ear lobes
SIRRINV001	Receive and handle retail stock
SIRRMER001	Produce visual merchandise displays
SIRXOSM003*	Use social media and online tools

Qualification Mapping Information

Supersedes and is not equivalent to SHB20116 Certificate II in Retail Cosmetics.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHB20216 Certificate II in Salon Assistant

Modification History

Not applicable.

Qualification Description

This is a preparatory qualification which provides a defined and limited range of basic skills and knowledge used in hairdressing salons by individuals who provide assistance with client services. These routine and repetitive tasks are completed under direct supervision and with guidance from hairdressers who manage the client service.

The combined skills and knowledge do not provide for a job outcome as a hairdresser and this qualification is intended to prepare individuals for further training.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

12 units must be completed:

8 core units

4 elective units from the list below.

Core Units
BSBWHS201	Contribute to health and safety of self and others
SHBHBAS001	Provide shampoo and basin services
SHBHDES001	Dry hair to shape
SHBHIND001	Maintain and organise tools, equipment and work areas
SHBXCCS001	Conduct salon financial transactions
SHBXCCS003	Greet and prepare clients for salon services
SHBXIND001	Comply with organisational requirements within a personal services environment
SHBXIND002	Communicate as part of a salon team
Elective Units
SHBHBAS002	Provide head, neck and shoulder massages for relaxation
SHBHCLS001	Apply hair colour products
SHBHDES002	Braid hair
SHBHIND002	Research and use hairdressing industry information
SHBHREF005	Rinse and neutralise chemically restructured hair
SHBXCCS004	Recommend products and services
SIRRMER001	Produce visual merchandise displays
SIRRINV001	Receive and handle retail stock
SIRXSLS001	Sell to the retail customer

Qualification Mapping Information

No equivalent qualification.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHB30121 Certificate III in Beauty Services

Modification History

Supersedes and is not equivalent to SHB30115 Certificate III in Beauty Services.

Qualification Description

This qualification reflects the role of individuals employed as beauticians to provide a range of beauty services including nail, waxing, lash and brow, and basic make-up services.

These individuals possess a range of well-developed technical and customer service skills where discretion and judgement are required and are responsible for their own outputs. This includes client consultation on beauty products and services.

Work is typically conducted in beauty, waxing, brow and nail salons.

The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

18 units must be completed:

14 core units

4 elective units, consisting of:

1 unit from Group A: Infection control

at least 2 units from Group B: General electives

up to 1 unit from the list below, elsewhere in the SHB Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Note: Units marked with an *asterisk include one or more prerequisite units of competency. Please refer to each individual unit for details of prerequisites.

Core units

SHBBBOS007	Apply cosmetic tanning products
SHBBCCS005	Advise on beauty products and services
SHBBFAS004	Provide lash and brow services
SHBBHRS010	Provide waxing services
SHBBMUP009	Design and apply make-up
SHBBNLS007*	Provide manicure and pedicare services
SHBBNLS011	Use electric file equipment for nail services
SHBBRES003	Research and apply beauty industry information
SHBXCCS007	Conduct salon financial transactions
SHBXCCS008	Provide salon services to clients
SHBXIND003	Comply with organisational requirements within a personal services environment
SHBXWHS003	Apply safe hygiene, health and work practices
SIRXOSM002	Maintain ethical and professional standards when using social media and online platforms
SIRXSLS001	Sell to the retail customer

Elective units

Group A: Infection control

HLTINF005	Maintain infection prevention for skin penetration treatments
SHBBINF002	Maintain infection control standards

Group B: General elective units

SHBBHRS011*	Provide female intimate waxing services
SHBBHRS012*	Provide male intimate waxing services
SHBBMUP008	Apply eyelash extensions
SHBBMUP010	Design and apply make-up for photography
SHBBMUP011	Design and apply remedial camouflage make-up
SHBBSKS006	Pierce ear lobes
SHBXCCS005	Maintain health and wellbeing in a personal services setting
SHBXCCS009	Greet and prepare clients for salon services
SIRXOSM003*	Use social media and online tools

Qualification Mapping Information

Supersedes and is not equivalent to SHB30115 Certificate III in Beauty Services.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHB30221 Certificate III in Make-Up

Modification History

Supersedes and is not equivalent to SHB30215 Certificate III in Make-Up.

Qualification Description

This qualification reflects the role of individuals employed as make-up artists to design and apply make-up for a range of purposes and occasions across the beauty, fashion, media and entertainment industries.

These individuals possess a range of well-developed technical and consultation skills where discretion and judgement are required and are responsible for their own outputs. This includes working cooperatively with a range of individuals including photographers, fashion stylists and media production staff.

Work is typically conducted as part of a team or on a freelance basis in settings such as make-up studios, retail cosmetic counters, fashion and media sets and photography studios.

The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

15 units must be completed:

8 core units

7 elective units, consisting of:

1 unit from Group A: Infection control

at least 3 units from Group B General electives

up to 3 units from the list below, elsewhere in the SHB Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units

SHBBMUP009	Design and apply make-up
SHBBMUP010	Design and apply make-up for photography
SHBBMUP013	Design and apply creative make-up
SHBBRES003	Research and apply beauty industry information
SHBXCCS008	Provide salon services to clients
SHBXIND003	Comply with organisational requirements within a personal services environment
SHBXWHS003	Apply safe hygiene, health and work practices
SIRXOSM002	Maintain ethical and professional standards when using social media and online platforms

Elective units

Group A: Infection control

HLTINF005	Maintain infection prevention for skin penetration treatments
SHBBINF002	Maintain infection control standards

Group B: General elective units

BSBESB304	Determine resource requirements for the new business ventures
BSBESB401	Research and develop business plans
BSBESB404	Market new business ventures
BSBESB406	Establish organisational strategies and procedures for new business ventures
BSBESB407	Manage finances for new business ventures
SHBBBOS007	Apply cosmetic tanning products
SHBBCCS005	Advise on beauty products and services
SHBBFAS004	Provide lash and brow services
SHBBHRS010	Provide waxing services
SHBBMUP008	Apply eyelash extensions
SHBBMUP011	Design and apply remedial camouflage make-up
SHBBMUP012	Apply airbrushed make-up
SHBBMUP014	Work collaboratively on make-up productions
SHBXCCS007	Conduct salon financial transactions

Qualification Mapping Information

Supersedes and is not equivalent to SHB30215 Certificate III in Make-Up.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHB30321 Certificate III in Nail Technology

Modification History

Supersedes and is not equivalent to SHB30315 Certificate III in Nail Technology.

Qualification Description

This qualification reflects the role of individuals employed as nail technicians to provide manicure and pedicare services, including the application of nail art, and acrylic and gel nail enhancements.

These individuals possess a range of well-developed technical and customer service skills where discretion and judgement are required and are responsible for their own outputs. This includes client consultation on nail care products and services. Nail technicians may also be self-employed and responsible for managing their own nail station.

Work is typically conducted in nail and beauty salons.

The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

15 units must be completed:

10 core units

5 elective units, consisting of:

1 unit from Group A: Infection control

at least 2 units Group B: General electives

up to 2 units from the list below or elsewhere in the SHB Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Note: Units marked with an *asterisk include one or more prerequisite units of competency. Please refer to each individual unit for details of prerequisites.

Core units

SHBBCCS005	Advise on beauty products and services
SHBBNLS007*	Provide manicure and pedicare services
SHBBNLS009*	Apply acrylic nail enhancements
SHBBNLS010*	Apply nail art
SHBBNLS011	Use electric file equipment for nail services
SHBBRES003	Research and apply beauty industry information
SHBXCCS007	Conduct salon financial transactions
SHBXCCS008	Provide salon services to clients
SHBXIND003	Comply with organisational requirements within a personal services environment
SHBXWHS003	Apply safe hygiene, health and work practices

Elective units

Group A: Infection control

HLTINF005	Maintain infection prevention for skin penetration treatments
SHBBINF002	Maintain infection control standards

Group B: General elective units

BSBESB304	Determine resource requirements for new business ventures
BSBESB401	Research and develop business plans
BSBESB404	Market new business ventures
BSBESB406	Establish operational strategies and procedures for new business ventures
BSBESB407	Manage finances for new business ventures
SHBBNLS012*	Apply advanced nail art

Qualification Mapping Information

Supersedes and is not equivalent to SHB30315 Certificate III in Nail Technology.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHB30416 Certificate III in Hairdressing

Modification History

Not applicable.

Qualification Description

This qualification reflects the role of hairdressers who use a range of well-developed sales, consultation and technical skills and knowledge to provide a broad range of hairdressing services to clients. They use discretion and judgement to provide client services and take responsibility for the outcomes of their own work.

This qualification provides a pathway to work as a hairdresser in any industry environment, usually a salon.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

28 units must be completed:

21 core units

7 electives consisting of

all 3 units from Group A or all 3 units from Group B

4 units from Group C.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core Units
BSBSUS201	Participate in environmentally sustainable work practices
SHBHBAS001	Provide shampoo and basin services
SHBHCLS002	Colour and lighten hair
SHBHCLS003	Provide full and partial head highlighting treatments
SHBHCLS004	Neutralise unwanted colours and tones
SHBHCLS005	Provide on scalp full head and retouch bleach treatments
SHBHCUT001	Design haircut structures
SHBHCUT002	Create one length or solid haircut structures
SHBHCUT003	Create graduated haircut structures
SHBHCUT004	Create layered haircut structures
SHBHCUT005	Cut hair using over-comb techniques
SHBHDES003	Create finished hair designs
SHBHIND001	Maintain and organise tools, equipment and work areas
SHBHIND003	Develop and expand a client base
SHBHREF002	Straighten and relax hair with chemical treatments
SHBHTRI001	Identify and treat hair and scalp conditions
SHBXCCS001	Conduct salon financial transactions
SHBXCCS002	Provide salon services to clients
SHBXIND001	Comply with organisational requirements within a personal services environment
SHBXIND002	Communicate as part of a salon team
SHBXWHS001	Apply safe hygiene, health and work practices
Elective Units
Group A – General Hairdressing
SHBHCUT006	Create combined haircut structures
SHBHCUT007	Create combined traditional and classic men’s haircut structures
SHBHDES004	Create classic long hair up-styles
Group B – Men’s Hairdressing
SHBHCUT007	Create combined traditional and classic men’s haircut structures
SHBHCUT011	Design and maintain beards and moustaches
SHBHCUT012	Shave heads and faces
Group C- General Electives
SHBHBAS002	Provide head, neck and shoulder massages for relaxation
SHBHCCS001	Plan hair services for special events
SHBHCUT006	Create combined haircut structures
SHBHCUT011	Design and maintain beards and moustaches
SHBHCUT012	Shave heads and faces
SHBHDES002	Braid hair
SHBHDES004	Create classic long hair up-styles
SHBHDES005	Select and apply hair extensions
SHBHIND002	Research and use hairdressing industry information
SHBHIND004	Participate in session styling teams
SHBHREF001	Curl and volumise hair with chemical treatments
SHBHREF003	Straighten and relax hair with protein treatments
SHBXCCS004	Recommend products and services
SIRRINV001	Receive and handle retail stock
SIRRMER001	Produce visual merchandise displays

Qualification Mapping Information

No equivalent qualification.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHB30516 Certificate III in Barbering

Modification History

Not applicable.

Qualification Description

This qualification reflects the role of barbers who use a range of well-developed sales, consultation and technical skills and knowledge to provide a broad range of barbering services to clients. They use discretion and judgement to provide client services and take responsibility for the outcomes of their own work.

This qualification provides a pathway to work as a barber in any industry environment, usually a barber shop or salon.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

26 units must be completed:

21 core units

5 elective units, consisting of:

3 units from the list below

2 units from the list below, elsewhere in the SHB Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core Units
BSBSUS201	Participate in environmentally sustainable work practices
SHBHBAS001	Provide shampoo and basin services
SHBHCUT001	Design haircut structures
SHBHCUT002	Create one length or solid haircut structures
SHBHCUT003	Create graduated haircut structures
SHBHCUT004	Create layered haircut structures
SHBHCUT005	Cut hair using over-comb techniques
SHBHCUT007	Create combined traditional and classic men’s haircut structures
SHBHCUT009	Cut hair using freehand clipper techniques
SHBHCUT011	Design and maintain beards and moustaches
SHBHCUT012	Shave heads and faces
SHBHCUT013	Provide men’s general grooming services
SHBHDES001	Dry hair to shape
SHBHIND001	Maintain and organise tools, equipment and work areas
SHBHIND003	Develop and expand a client base
SHBHTRI001	Identify and treat hair and scalp conditions
SHBXCCS001	Conduct salon financial transactions
SHBXCCS002	Provide salon services to clients
SHBXIND001	Comply with organisational requirements within a personal services environment
SHBXIND002	Communicate as part of a salon team
SHBXWHS001	Apply safe hygiene, health and work practices
Elective Units
SHBHBAS002	Provide head, neck and shoulder massages for relaxation
SHBHCCS001	Plan hair services for special events
SHBHCLS002	Colour and lighten hair
SHBHCLS003	Provide full and partial head highlighting treatments
SHBHCLS004	Neutralise unwanted colours and tones
SHBHCLS005	Provide on scalp full head and retouch bleach treatments
SHBHCUT006	Create combined haircut structures
SHBHCUT010	Create haircuts using tracks and carving
SHBHIND002	Research and use hairdressing industry information
SHBXCCS004	Recommend products and services
SIRRINV001	Receive and handle retail stock
SIRRMER001	Produce visual merchandise displays

Qualification Mapping Information

No equivalent qualification.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHB40121 Certificate IV in Beauty Therapy

Modification History

Supersedes and is not equivalent to SHB40115 Certificate IV in Beauty Therapy.

Qualification Description

This qualification reflects the role of individuals who work as beauty therapists to provide a range of beauty therapy treatments and services, including lash and brow treatments, nail services, make-up, massage and waxing. They communicate with clients to recommend treatments and services, and sell retail skin care and cosmetic products.

These individuals undertake work independently, with limited guidance from others, to perform routine and non-routine activities and solve non-routine problems. They apply and adapt technical skills and knowledge and use judgment in the provision of beauty treatments and services. These individuals are responsible for their own outputs and provide limited guidance to others.

Work is typically conducted in beauty salons and spas.

The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

23 units must be completed:

18 core units

5 elective units, consisting of:

1 unit from Group A: Infection control

at least 2 units from Group B: Elective units

up to 2 units from the list below, elsewhere in the SHB Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Note: Units marked with an *asterisk include one or more prerequisite units of competency. Please refer to each individual unit for details of prerequisites.

Core units

SHBBBOS007	Apply cosmetic tanning products
SHBBBOS008*	Provide body massages
SHBBFAS004	Provide lash and brow services
SHBBFAS005*	Provide facial treatments and skin care recommendations
SHBBHRS010	Provide waxing services
SHBBMUP009	Design and apply make-up
SHBBNLS007*	Provide manicure and pedicare services
SHBBNLS011	Use electric file equipment for nail services
SHBBRES003	Research and apply beauty industry information
SHBBSSC001	Incorporate knowledge of skin structure and functions into beauty therapy
SHBBSSC002	Incorporate knowledge of body structures and functions into beauty therapy
SHBXCCS006	Promote healthy nutritional options in a beauty therapy context
SHBXCCS007	Conduct salon financial transactions
SHBXCCS008	Provide salon services to clients
SHBXIND003	Comply with organisational requirements within a personal services environment
SHBXWHS003	Apply safe hygiene, health and work practices
SIRXOSM002	Maintain ethical and professional standards when using social media and online platforms
SIRXSLS001	Sell to the retail customer

Elective units

Group A: Infection control

HLTINF005	Maintain infection prevention for skin penetration treatments
SHBBINF002	Maintain infection control standards

Group B: General elective units

SHBBBOS009*	Provide aromatherapy massages
SHBBFAS006*	Provide specialised facial treatments
SHBBMUP008	Apply eyelash extensions
SHBBMUP010	Design and apply make-up for photography
SHBBMUP011	Design and apply remedial camouflage make-up
SHBBNLS008*	Apply gel and dip powder nail enhancements
SHBBNLS009*	Apply acrylic nail enhancements
SHBBNLS010*	Apply nail art
SHBBNLS012*	Apply advanced nail art
SIRXOSM003*	Use social media and online tools

Qualification Mapping Information

Supersedes and is not equivalent to SHB40115 Certificate IV in Beauty Therapy.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHB40216 Certificate IV in Hairdressing

Modification History

Not applicable.

Qualification Description

This qualification reflects the role of skilled senior hairdressers who use a range of highly developed sales, consultation and technical skills and knowledge to provide a broad range of hairdressing services to clients. These senior hairdressers provide specialist services in one or more areas including haircutting, design, colouring and complex colour correction, trichology and chemical reformation. They work independently and many hairdressers at this level provide technical leadership, training and support to team members

This qualification provides a pathway to work as a senior hairdresser in a salon environment, a freelance session stylist or a technical advisor in product companies.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements

Entry to this qualification is open to individuals who have:

1.	achieved a Certificate III in Hairdressing (or equivalent); and

2.	at least one year post-qualification full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in the above (or equivalent) qualification.

Packaging Rules

11 units must be completed:

2 core units

9 elective units, consisting of:

4 units from Group A

3 units from Group A or Group B

2 additional units from Group B, elsewhere in the SHB Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core Units
SHBHTLS001	Provide technical leadership to hairdressing teams
SHBHTLS002	Research and use hairdressing trends to advance creative work
Elective Units
Group A – Hairdressing Technical
SHBHCLS006	Solve complex colour problems
SHBHCLS007	Enhance hair designs using creative colouring and lightening techniques
SHBHCUT006	Create combined haircut structures
SHBHCUT008	Design and perform creative haircuts
SHBHDES004	Create classic long hair up-styles
SHBHDES005	Select and apply hair extensions
SHBHDES006	Design and style long hair creatively
SHBHDES007	Apply and maintain wigs and hairpieces
SHBHDES008	Make wigs and hairpieces
SHBHREF001	Curl and volumise hair with chemical treatments
SHBHREF003	Straighten and relax hair with protein treatments
SHBHREF004	Enhance hair designs using chemical reformation techniques
Group B – General Electives
BSBINN301	Promote innovation in a team environment
BSBMKG413	Promote products and services
BSBWOR502	Lead and manage team effectiveness
SHBBMUP003	Design and apply make-up for photography
SHBHTLS003	Work as a session stylist
SHBHTRI002	Conduct trichological assessments
SHBHTRI003	Develop and apply scalp treatment therapies
TAEASS401B	Plan assessment activities and processes
TAEASS402B	Assess competence
TAEDEL301A	Provide work skill instruction
TAEDEL402A	Plan, organise and facilitate learning in the workplace

Qualification Mapping Information

SIH40111 Certificate IV in Hairdressing

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHB50121 Diploma of Beauty Therapy

Modification History

Supersedes and is not equivalent to SHB50115 Diploma of Beauty Therapy.

Qualification Description

This qualification reflects the role of individuals employed as beauty therapists to provide a broad range of beauty therapy treatments and services including facial treatments, body massage and treatments, hair removal, lash and brow treatments, nail and make-up services. This includes consultation with clients to provide beauty advice, recommend beauty treatments and services, and sell retail skincare and cosmetic products.

These individuals work relatively autonomously and are accountable for personal outputs. Their work involves the self-directed application of knowledge and skills with substantial depth in some areas where judgement is required in planning and selecting appropriate equipment, services and techniques.

Work is typically conducted in beauty salons and spas.

The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

29 units must be completed:

20 core units

9 elective units, consisting of:

1 unit from Group A: Infection control

all units from any one of Group B, C, or D:

Group B: Electrolysis/Diathermy

Group C: Relaxation Massage

Group D: Spa Treatments

remaining units from the list below, elsewhere in the SHB Training Package, or any other current training package or accredited course.

Specialisations

Packaging Rules for each specialisation:

All units from Group B electives must be selected for award of the Diploma of Beauty Therapy (Electrolysis/Diathermy)

All units from Group C electives must be selected for award of the Diploma of Beauty Therapy (Relaxation Massage)

All units from Group D electives must be selected for award of the Diploma of Beauty Therapy (Spa Treatments).

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Note: Units marked with an *asterisk include one or more prerequisite units of competency. Please refer to each individual unit for details of prerequisites.

Core units

SHBBBOS008*	Provide body massages
SHBBCCS005	Advise on beauty products and services
SHBBFAS004	Provide lash and brow services
SHBBFAS005*	Provide facial treatments and skin care recommendations
SHBBFAS006*	Provide specialised facial treatments
SHBBHRS010	Provide waxing services
SHBBMUP009	Design and apply make-up
SHBBNLS007*	Provide manicure and pedicare services
SHBBNLS011	Use electric file equipment for nail services
SHBBRES003	Research and apply beauty industry information
SHBBSSC001	Incorporate knowledge of skin structure and functions into beauty therapy
SHBBSSC002	Incorporate knowledge of body structures and functions into beauty therapy
SHBXCCS005	Maintain health and wellbeing in a personal services setting
SHBXCCS006	Promote healthy nutritional options in a beauty therapy context
SHBXCCS007	Conduct salon financial transactions
SHBXCCS008	Provide salon services to clients
SHBXIND003	Comply with organisational requirements within a personal services environment
SHBXWHS003	Apply safe hygiene, health and work practices
SIRXOSM002	Maintain ethical and professional standards when using social media and online platforms
SIRXSLS001	Sell to the retail customer

Elective units

Group A: Infection control

HLTINF005	Maintain infection prevention for skin penetration treatments
SHBBINF002	Maintain infection control standards

Group B: Electrolysis/Diathermy

SHBBHRS013*	Provide hair reduction treatments using electrical currents
SHBBSKS007*	Provide diathermy treatments

Group C: Relaxation Massage

SHBBBOS009*	Provide aromatherapy massages
SHBBBOS010*	Use reflexology relaxation techniques in beauty treatments
SHBBSPA007*	Provide stone therapy massages

Group D: Spa Treatments

SHBBBOS009*	Provide aromatherapy massages
SHBBSPA005	Work in a spa therapies framework
SHBBSPA006	Provide spa therapies
SHBBSPA007*	Provide stone therapy massages

Group E: General elective units

BSBESB304	Determine resource requirements for new business ventures
BSBESB401	Research and develop business plans
BSBESB404	Market new business ventures
BSBESB406	Establish operational strategies and procedures for new business ventures
BSBESB407	Manage finances for new business ventures
SHBBBOS011*	Provide superficial lymph massage treatments
SHBBCCS006*	Prepare personalised aromatic plant oil blends for beauty treatments
SHBBCCS007	Interpret the chemical composition and physical effects of cosmetic products
SHBBHRS011*	Provide female intimate waxing services
SHBBHRS012*	Provide male intimate waxing services
SHBBMUP010	Design and apply make-up for photography
SHBBMUP011	Design and apply remedial camouflage make-up
SHBBMUP015*	Apply volume eyelash extensions
SHBBSKS008*	Provide upper body piercings
SHBBSKS009*	Provide micro-dermabrasion treatments
SHBBSPA008	Provide Indian head massages for relaxation
SIRXOSM003*	Use social media and online tools

Qualification Mapping Information

Supersedes and is not equivalent to SHB50115 Diploma of Beauty Therapy.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHB50216 Diploma of Salon Management

Modification History

Not applicable.

Qualification Description

This qualification reflects the role of senior managers and small business owners of personal services businesses. They are responsible for coordinating the day-to-day operation of the business and for planning, monitoring and evaluating the work of the team. Salon managers also operate with significant autonomy to make strategic business management decisions.

This qualification provides a pathway to work as a salon manager in any type of personal service business including hairdressing or beauty salons, barber shops and spas.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

10 units must be completed:

7 core units

3 elective units, consisting of:

2 units from the list below

1 unit from the list below, elsewhere in the SHB Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core Units
BSBHRM404	Review human resource functions
BSBHRM506	Manage recruitment selection and induction processes
BSBSUS501	Develop workplace policy and procedures for sustainability
SHBXPSM001	Lead teams in a personal services environment
SHBXPSM002	Manage treatment services and sales delivery
SHBXPSM003	Promote a personal services business
SHBXWHS002	Provide a safe work environment
Elective Units
Franchising
BSBFRA401	Manage compliance with franchisee obligations and legislative requirements
BSBFRA402	Establish a franchise
BSBFRA403	Manage relationship with franchisor
BSBFRA404	Manage a multiple-site franchise
Management
BSBMGT502	Manage people performance
BSBSMB402	Plan small business finances
BSBSMB403	Market the small business
BSBSMB404	Undertake small business planning
BSBSMB406	Manage small business finances
BSBSMB408	Manage personal, family, cultural and business obligations
BSBSMB409	Build and maintain relationships with small business stakeholders
BSBWOR501	Manage personal work priorities and professional development
SHBXPSM004	Develop a product and service range
Training, Learning and Development
BSBLED501	Develop a workplace learning environment
TAEDEL301A	Provide work skill instruction
TAEDEL402A	Plan, organise and facilitate learning in the workplace

Qualification Mapping Information

No equivalent qualification.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHB50321 Diploma of Cosmetic Tattooing

Modification History

No equivalent qualification.

Qualification Description

This qualification reflects the role of individuals who work as cosmetic tattooists who design and provide cosmetic tattooing services.

These individuals work autonomously and are accountable for personal outputs. Their work involves the self-directed application of specialised knowledge and experience to consult, design and manage sequential treatment programs. They possess highly developed communication and technical skills. Practitioners operate within a defined scope of practice and use initiative and judgement to refuse or refer treatments as required.

Work is typically conducted in beauty salons and skin clinics.

The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Cosmetic Tattooing is subject to Skin Penetration regulation in some states and territories. The supply of topical anaesthetics is restricted in some states and territories.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

9 units must be completed:

4 core units

5 elective units, consisting of:

1 unit from Group A: Infection Control

at least 1 unit and up to 3 units from Groups B to F

the remaining units selected from the electives listed below.

Any combination of electives that meets the rules above can be selected for the award of the Diploma of Cosmetic Tattooing. Where appropriate, electives may be packaged to provide a qualification with a specialisation.

Specialisations

Packaging Rules for each specialisation:

All group B electives must be selected for the award of the Diploma of Cosmetic Tattooing (Eyebrows).

All Group C electives must be selected for the award of the Diploma of Cosmetic Tattooing (Lips).

All Group D electives must be selected for the award of the Diploma of Cosmetic Tattooing (Eyes).

All Group E electives must be selected for the award of the Diploma of Cosmetic Tattooing (Scalp Micropigmentation).

All Group F electives must be selected for the award of the Diploma of Cosmetic Tattooing (Breast Areola).

Where two or more specialisations are completed award of the qualification would read Diploma of Cosmetic Tattooing (Eyebrows, Lips, Eyes, Scalp Micropigmentation, or Breast Areola) as relevant to the completed specialisations.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Note: Units marked with an *asterisk include one or more prerequisite units of competency. Please refer to each individual unit for details of prerequisites.

Core units

SHBBCOS001	Provide cosmetic tattooing consultations
SHBBCOS002	Apply knowledge of colour theory and pigmentology to cosmetic tattooing
SHBBCOS003	Incorporate elements and principles of design to cosmetic tattooing
SHBBSSC004	Identify the function and structure of skin and hair for cosmetic tattooing

Elective units

Group A: Infection Control

HLTINF005	Maintain infection prevention for skin penetration treatments
SHBBINF002	Maintain infection control standards

Group B: Eyebrows

SHBBCOS004*	Provide cosmetic tattoo for eyebrows

Group C: Lips

SHBBCOS005*	Provide cosmetic tattoo for lips

Group D: Eyes

SHBBCOS006*	Provide cosmetic tattoo for eyes

Group E: Scalp Micropigmentation

SHBBCOS007*	Provide cosmetic tattoo for scalp micropigmentation

Group F: Breast Areola

SHBBCOS008*	Provide 3D nipple areola complex tattooing

Group G: General Electives

BSBESB304	Determine resource requirements for new business ventures
BSBESB401	Research and develop business plans
BSBESB404	Market new business ventures
BSBESB406	Establish operational strategies and procedures for new business ventures
BSBESB407	Manage finances for new business ventures
BSBSUS511	Develop workplace policies and procedures for sustainability
SIRXMKT002	Use social media to engage customers

Qualification Mapping Information

No equivalent qualification.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHB60118 Advanced Diploma of Intense Pulsed Light and Laser for Hair Reduction

Modification History

Not applicable.

Qualification Description

This qualification reflects the role of individuals who apply substantial specialised knowledge and skills to design and safely apply non-ionising radiation treatments using intense pulsed light and laser technologies to reduce unwanted hair on the face and body.

In this role they make complex, independent judgements in consulting with clients and analysing their skin and hair characteristics, designing and evaluating intense pulsed light and laser hair reduction treatment programs, selecting and using appropriate technology, and applying it within the context of safe client and operator practices and in compliance with regulatory requirements.

Ongoing technological developments in this area of practice require the use of broad knowledge and the identification, analysis and evaluation of information from a variety of sources to build personal capability.

Practice may be undertaken in a salon or clinic in the beauty industry or in other settings where cosmetic laser hair reduction services are offered.

The use of intense pulsed light and laser is subject to legislation, regulation and licensing in some Australian states and territories.

Entry Requirements

Entry to this qualification is open to individuals who:

have achieved a Diploma of Beauty Therapy; AND

have 12 months post-qualification experience as a beauty therapist with a primary focus on providing facial services, skin services and hair reduction services;

OR

are an Enrolled Nurse or Registered Nurse; AND

have 12 months post-qualification experience in the application of knowledge in human biology, anatomy and physiology.

Packaging Rules

7 core units must be completed.

Core Units
SHBBHRS005	Identify and control safety risks for intense pulsed light and laser hair reduction treatments
SHBBHRS006	Design laser hair reduction treatment programs
SHBBHRS007	Provide laser hair reduction treatments
SHBBHRS008	Design intense pulsed light hair reduction treatment programs
SHBBHRS009	Provide intense pulsed light hair reduction treatments
SHBBRES002	Investigate developments in cosmetic treatments using light and laser systems
SHBBINF001	Maintain infection control standards

Qualification Mapping Information

SIB70110 Graduate Certificate in Intense Pulsed Light and Laser Hair Reduction

Links

Companion Volume Implementation Guide - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHB60221 Advanced Diploma of Skin Therapy

Modification History

No equivalent qualification.

Qualification Description

This qualification reflects the role of individuals employed as skin or beauty therapists who design and provide specialised skin treatments for clients with various skin treatment needs.

They are skilled individuals who synthesise specialised knowledge and experience to consult, design and manage sequential treatment programs. They possess highly developed communication skills and specialised technical skills. Practitioners operate within a defined scope of practice and use initiative and judgement to refuse or refer treatments as required.

This qualification provides a pathway to work in skin or beauty therapy clinics.

Possible job titles include:

beauty therapist

skin therapist.

The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

The use of laser and Intense Pulsed Light is subject to legislation, regulation and licensing in some Australian States and Territories.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements

Entry to this qualification is open to individuals who have achieved all of the following units of competency:

SHBBFAS005 Provide facial treatments and skin care recommendations OR SHBBFAS002 Provide facial treatments and skin care recommendations

SHBBFAS006 Provide specialised facial treatments OR SHBBFAS003 Provide specialised facial treatments

SHBBINF002 Maintain infection control standards OR HLTINF005 Maintain infection prevention for skin penetration treatments

SHBBSSC001 Incorporate knowledge of skin structure and functions into beauty therapy

SHBBSSC002 Incorporate knowledge of body structures and functions into beauty therapy

Or;

who are able to demonstrate equivalent skills and knowledge to each of the above units of competency.

Packaging Rules

15 units must be completed:

10 core units

5 elective units, consisting of:

all units from Group A or Group B

up to 3 units from the electives listed below, elsewhere in the SHB Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Note: Units marked with an *asterisk include one or more prerequisite units of competency. Please refer to each individual unit for details of prerequisites.

Core units

SHBBSKS009*	Provide micro-dermabrasion treatments
SHBBSKT001	Provide skin therapy consultations
SHBBSKT002	Provide advice on specialised skin care formulations and ingredients
SHBBSKT003	Identify and control safety risks for light-based skin treatments
SHBBSKT008*	Design light emitting diode treatment programs
SHBBSKT009*	Provide light emitting diode skin treatments
SHBBSKT010*	Provide skin needling treatments
SHBBSKT011*	Provide superficial peel treatments
SHBBSSC003	Research and apply information on skin science in a skin therapy context
SHBXCCS006	Promote healthy nutritional options in a beauty therapy context

Elective units

Group A: Intense Pulsed Light

SHBBSKT004*	Design intense pulsed light skin treatment programs
SHBBSKT005*	Provide intense pulsed light skin treatments

Group B: Laser

SHBBSKT006*	Design laser skin treatment programs
SHBBSKT007*	Provide laser skin treatments

Group C: General Electives

BSBPEF501	Manage personal and professional development
BSBSUS511	Develop workplace policies and procedures for sustainability
SHBBSKT012	Investigate developments in cosmetic treatments for skin rejuvenation
SHBXIND004	Develop skin therapy workplace policies and procedures

Qualification Mapping Information

No equivalent qualification.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBBOS007 Apply cosmetic tanning products

Modification History

Supersedes and is not equivalent to SHBBBOS001 Apply cosmetic tanning products.

Application

This unit describes the performance outcomes, skills and knowledge required to select and apply cosmetic tanning products.

It requires the ability to consult with clients about tanning products and colour choice, select products and equipment to prepare the skin and apply tanning products using a spray tanning gun. The application of cosmetic tanning products can be an individual service, or form part of a series of services.

It applies to beauticians and beauty therapists who work in beauty salons and spas. In this environment they make routine service decisions within known procedures, but work under limited supervision and guidance from others.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Body Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1. Consult client for cosmetic tanning requirements. 1.2. Carry out skin test according to manufacturer instructions to determine sensitivity to product and confirm colour preference as required. 1.3. Identify contraindications to cosmetic tanning and refer client to appropriate professional as required. 1.4. Obtain signed consent from parent or guardian prior to service and ensure their attendance throughout treatment, when providing tanning service to minors. 1.5. Design and record service plan.
2. Prepare to apply cosmetic tanning products.	2.1. Select products and tanning equipment. 2.2. Prepare and wear personal protective equipment. 2.3. Prepare client and provide suitable protective covering. 2.4. Ensure client modesty and privacy throughout service. 2.5. Ensure client skin is clean. 2.6. Apply moisturisers and barrier creams to prevent over development of tanning products.
3. Use spray gun to apply product.	3.1. Test pressure and operation of spray gun. 3.2. Apply spray tan products evenly and in sequence to achieve desired effect. 3.3. Use techniques that minimise the spread of product spray outside tanning booth area. 3.4. Monitor client reactions and adverse effects. 3.5. Check finished tan application for evenness and remedy if required. 3.6. Minimise waste of products and consumables according to policies and procedures.
4. Review service.	4.1. Evaluate service with client. 4.2. Record outcomes of cosmetic tanning service on client service plan. 4.3. Provide aftercare advice and recommend products and future services. 4.4. Rebook client according to agreed service plan.
5. Clean service area.	5.1. Clean and disinfect equipment and tanning booth according to manufacturer instructions. 5.2. Replenish tanning booth area in preparation for next service. 5.3. Dispose of general waste to minimise negative environmental impacts and according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for safe use of cleaning and tanning products and equipment.
Numeracy skills to:	calculate treatment times, product quantities and price.
Problem-solving skills to:	identify issues with spray gun and take remedial action.
Technology skills to:	use client software to update client notes, rebook client for future treatment, record stock data, and product purchases.

Unit Mapping Information

Supersedes and is not equivalent to SHBBBOS001 Apply cosmetic tanning products.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBBOS007 Apply cosmetic tanning products

Modification History

Supersedes and is not equivalent to SHBBBOS001 Apply cosmetic tanning products.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

design service plan, communicate to client and adjust as required to provide safe and appropriate spray tanning services for at least three clients of differing height, weight, age and cosmetic tanning preference

maintain client records for the above clients detailing:

aftercare advice

adverse reactions

contraindications

follow up advice

service outcomes

procedure followed

products used

spray gun setting

provide spray tanning services for each of the above clients that demonstrate:

aftercare advice

colour choice suitable for client skin and type

effective skin exfoliation and preparation

even colour

use of client and operator personal protection equipment

for the above three treatments, clean, maintain and reassemble spray tanning equipment after treatment

recognise skin reactions to patch test

present self according to organisational policy

comply with health and hygiene regulations and requirements.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to applying cosmetic tanning products

organisational policies and procedures relevant to applying cosmetic tanning products:

client record management

equipment and product use and maintenance

incident reporting

personal hygiene and presentation

waste disposal

work health and safety

legal and insurance liabilities and responsibilities regarding tanning services

scope of practice in regard to:

when to refer clients to other practitioners

role of complementary therapist and medical practitioner

ingredients of tanning products, exfoliators and moisturisers and their effects on skin

role of exfoliation prior to tanning services

advantages and disadvantages of types of tanning products available

product selection for different skin colours and type

use and effect of tanning enhancers

how and when to use tanning correctors

cleaning, maintenance and reassembling of cosmetic tanning equipment and accessories

typical problems that occur with equipment and how to fix according to manufacturer instructions

risks associated with the use of pressurised cosmetic tanning equipment

importance of using equipment with a pressure gauge

age at which a person is classed as a minor and why minors can only be treated with informed parent or guardian consent

contraindications that prevent or restrict service or may require referral to a medical professional and their relationship to cosmetic tanning treatment:

asthma

bacterial, fungal, parasitic and viral infections

eczema

pigmentation disorders

psoriasis

sunburn

adverse reaction appearance and management in relation to cosmetic tanning services:

burning sensations

coughing

fainting

itching

swelling

skin irritation

watery eyes

pigmentation disorders that affect cosmetic tanning application:

hypopigmentation

hyperpigmentation

importance of pre- and post-service advice

aftercare advice, products and services in maintaining tanning service

sustainable operating procedures for the conservation of product, water and power

environmentally sound disposal methods for cosmetic tanning service waste.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients with different spray tanning requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

equipment instructions

organisational policies and procedures relevant to applying cosmetic tanning products

product instructions and safety data sheets.

Assessment must ensure use of:

cleaning and disinfection products and equipment

spray tanning equipment

cosmetic tanning products from a comprehensive professional range

exfoliation products

individual spray booth areas with filtered overspray ventilation

personal protective equipment:

aprons

disposable gloves

face masks

safety glasses

protective caps and covers for clients

professional spray tanning gun and machine

towels.

Assessment activities that allow the learner to:

complete cosmetic tanning within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations' requirements for assessors and:

have worked in the beauty industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBBOS008 Provide body massages

Modification History

Supersedes and is not equivalent to SHBBBOS002 Provide body massages.

Application

This unit describes the performance outcomes, skills and knowledge required to provide full body relaxation massages.

It requires the ability to establish priorities with clients, design body massage routines, and provide advice on body products and protection from environmental damage. Body massage can be a single treatment or form part of a series of treatments.

This unit applies to beauty therapists who work in beauty salons, massage clinics and spas. In this environment they work as part of a team but make independent treatment decisions.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Unit Code	Unit Title
SHBBSSC001	Incorporate knowledge of skin structure and functions into beauty therapy
SHBBSSC002	Incorporate knowledge of body structures and functions into beauty therapy
SHBXCCS006	Promote healthy nutritional options in a beauty therapy context

Competency Field

Body Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1. Access and review client treatment plan if available. 1.2. Discuss body massage requirements and lifestyle factors with client to identify treatment priorities. 1.3. Identify client skin, contraindications, and possible adverse reactions and discuss with client. 1.4. Refer client to appropriate professional as required. 1.5. Review client medical history, medications and obtain medical approval prior to treatment as required.
2. Design and recommend massage.	2.1. Design proposed treatment for a single or series of treatments and discuss benefits and potential adverse effects with client. 2.2. Explain recommendations for duration, frequency and cost of body massages to client. 2.3. Modify treatment plan, record updates and obtain client consent.
3. Prepare for body massage treatment.	3.1. Check readiness of treatment area and availability of equipment. 3.2. Prepare client and select massage products based on agreed treatment plan. 3.3. Present self, according to organisational policy. 3.4. Use energy, water, products and other resources efficiently during preparation and subsequent treatment process. 3.5. Comply with health and hygiene regulations and requirements.
4. Provide body massages.	4.1. Position self and client to minimise fatigue and risk of injury. 4.2. Apply massage medium, movements and techniques according to treatment plan. 4.3. Vary massage routine to suit treatment objectives and client reactions. 4.4. Ensure client comfort and modesty throughout treatment. 4.5. Allow post treatment recovery time in a relaxing environment. 4.6. Maintain cultural sensitivity, maturity and confidentiality throughout service. 4.7. Recognise and respect the client’s social, cultural and spiritual differences and uphold their rights.
5. Review massage and provide body care advice.	5.1. Evaluate body massage treatment with client. 5.2. Record outcomes of treatment on client treatment plan. 5.3. Review current body skin care regimen and make recommendations to support client objectives. 5.4. Manage client expectations of potential outcomes. 5.5. Recommend home care, lifestyle changes, products and future treatments. 5.6. Update treatment plan and records, and rebook client as required.
6. Clean treatment area.	6.1. Remove used linen, and clean surfaces and equipment according to organisational policies and procedures. 6.2. Restock equipment and products in preparation for next treatment. 6.3. Dispose of general waste and used treatment products to minimise negative environmental impacts and according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for dilution, handling and disposal of cleaning products.
Writing skills to:	record treatment using correct terminology to describe body areas and anatomical positions.
Oral communication skills to:	use open and closed probe questions to clarify and confirm client requirements select and use appropriate terminology in consultations with clients protect confidentiality of client information by ensuring that other clients and colleagues do not overhear discussions.
Numeracy skills to:	calculate treatment price and timing.
Technology skills to:	access credible online publications and resources that build knowledge for providing advice to clients use client software to update client notes, rebook future treatments, and record stock data and product purchases.

Unit Mapping Information

Supersedes and is not equivalent to SHBBBOS002 Provide body massages.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBBOS008 Provide body massages

Modification History

Supersedes and is not equivalent to SHBBBOS002 Provide body massages.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide five appropriate and safe body massages to clients of differing height, weight and age suitable for the established client treatment plan

provide massage to treat each of the following areas as appropriate to the above clients:

abdomen

arms

back

décolletage

feet

hands

legs

neck

design and provide treatment techniques for each of the above clients that demonstrate appropriate selection, application and combination of at least three of the following massage movements:

effleurage

friction

petrissage

tapotement

vibration

gentle, passive movement and appropriate massage techniques:

repetition

rhythm

variation

design a series of four progressive treatments for three of the above clients to address ongoing needs of each client

for each of the above clients develop and update treatment plans specifying details of:

client feedback

contraindications and conditions

products used

massage techniques and movements

outcomes of previous and current treatment

post treatment lifestyle and product advice

treatment duration, areas treated and areas not treated

treatment objectives

recommended future treatments

perform the activities outlined in the performance criteria of this unit during a period of at least 38 hours of work in a commercial beauty therapy salon.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local legislation and guidelines relevant to body massage:

health and hygiene

anti-discrimination

occupational health and safety

organisational policies and procedures relevant to providing body massages:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

waste disposal

work health and safety

legal and insurance liabilities and responsibilities regarding treatments

diverse gender and cultural issues and attitudes in relation to body massage

scope of practice:

when to refer clients to other practitioners

role of complementary therapist and medical practitioner

factors likely to affect suitability of body massage for client needs:

budgetary and time constraints

outcomes of previous treatments

physical attributes

effects, benefits and application of body massage movement and techniques:

effleurage

friction

petrissage

tapotement

vibration

gentle, passive movement and appropriate massage techniques:

repetition

rhythm

variation

effects and benefits of massage on body systems:

articular and skeletal

circulatory and lymphatic

endocrine

integumentary

muscular and nervous

massage techniques used for lymphatic drainage and cellulite reduction

position and action of superficial muscles in relation to body massage

common disorders of the following body systems and their relationship to body massage:

circulatory and blood borne

lymphatic

endocrine

muscular

nervous

articular and skeletal

contraindications that prevent treatment or require clearance from a medical professional to proceed and relationship to body massage:

bacterial, fungal, parasitic and viral infections

cancer

clients under the influence of alcohol or drugs

clients with symptoms of infectious disease:

fever

extreme fatigue

extremes of body temperature

localised fractures

pain that is chronic or does not have a logical explanation:

local

sharp

dull

deep

surface

contraindications that restrict treatment and appropriate modifications to massage:

allergies

areas exhibiting loss of tactile sensation

asthma

fragile skin

inflammation

lumps and tissue changes

rashes

recent chemical peels, epilation, Intense Pulsed Light, laser or microdermabrasion treatment

recent scar tissue

severe oedema

skin trauma

sprains

appearance and limitations of body massage in skin disorders and diseases:

dermatitis and eczema

ichthyosis

lupus erythematosus

scleroderma

skin tumours

urticaria

physiology of adverse reactions to body massage and appropriate remedial action:

allergy to products

bruising

dizziness

emotional release

erythema

joint sounds

headaches

muscle spasms

pain or discomfort

skin blemishes

lifestyle factors and benefits of lifestyle changes:

alcohol consumption

exercise routine

hobbies

tobacco consumption

type of employment

sustainable operating procedures for the conservation of product, water and power

effects and benefits of aftercare advice, products and treatments relevant to body massages.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients with different body massage requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to providing body massages

safety data sheets for cleaning products.

Assessment must ensure use of:

cleaning and disinfection products and equipment

client gowns and hair protectors

individual work station consisting of:

adjustable treatment table with safe working access at both ends and sides

massage oils or creams or powder

treatment towels or linen, or disposable linen.

Assessment activities that allow the individual to:

provide body massage treatments within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations' requirements for assessors and:

hold a qualification as a beautician or beauty therapist

have worked as a beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBBOS009 Provide aromatherapy massages

Modification History

Supersedes and is not equivalent to SHBBBOS004 Provide aromatherapy massages.

Application

This unit describes the performance outcomes, skills and knowledge required to provide aromatherapy massages using blended aromatic plant oils.

It requires the ability to establish priorities with clients, and synthesise knowledge of skin science and lifestyle factors to select aromatic oils and massage techniques to meet client needs. Aromatherapy massage can be a single treatment, or form part of a series of treatments.

This unit applies to beauty and spa therapists who work in beauty salons, massage clinics and spas. In this environment they work as part of a team but make independent treatment decisions. They have knowledge of aromatherapy massage techniques and blended oils.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Unit Code	Unit Title
SHBBSSC001	Incorporate knowledge of skin structure and functions into beauty therapy
SHBBSSC002	Incorporate knowledge of body structures and functions into beauty therapy
SHBXCCS006	Promote healthy nutritional options in a beauty therapy context

Competency Field

Body Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1. Access and review client treatment plan if available. 1.2. Discuss aromatherapy massage requirements and lifestyle factors with client to identify treatment priorities. 1.3. Review client medical history, medications and obtain medical approval prior to treatment as required. 1.4. Assess client skin condition and possible adverse reactions and discuss with client. 1.5. Identify contraindications to aromatherapy massage and refer client to appropriate professional as required. 1.6. Assess suitability of aromatherapy massage and capacity of massage movements to meet client requirements.
2. Design and recommend aromatherapy treatment.	2.1. Design proposed treatment for a single or series of treatments including the selection of aromatic oils to maximise outcomes for client and minimise damage to skin. 2.2. Discuss benefits and potential adverse effects of selected blended oils and treatment sequence with client. 2.3. Explain recommendations for duration, frequency and treatment costs. 2.4. Confirm treatment, develop or modify treatment plan, record updates and obtain client consent.
3. Prepare for aromatherapy massage.	3.1. Check readiness of treatment area and availability of equipment. 3.2. Prepare self, according to organisational policy. 3.3. Prepare client and blended oils based on agreed treatment plan. 3.4. Use energy, water and other resources efficiently during preparation and subsequent treatment process. 3.5. Clean, prepare and maintain treatment areas according to organisational policy. 3.6. Comply with health and hygiene regulations and requirements.
4. Provide massage treatment.	4.1. Apply blended oils and massage sequence to client according to treatment plan. 4.2. Position self and client to minimise fatigue and risk of injury. 4.3. Vary massage routine to suit treatment objectives and in response to client reactions. 4.4. Ensure client comfort and modesty throughout treatment. 4.5. Allow post treatment recovery time in a relaxing environment. 4.6. Maintain cultural sensitivity, maturity, and confidentiality throughout service. 4.7. Recognise and respect the client’s social, cultural and spiritual differences and uphold their rights.
5. Review massage treatment and provide post treatment advice.	5.1. Evaluate aromatherapy massage treatment with client. 5.2. Record outcomes of treatment on client treatment plan. 5.3. Manage client expectations of potential outcomes. 5.4. Recommend home care, lifestyle changes, products and future treatments to improve health and appearance of skin. 5.5. Update client treatment plan and records and rebook client as required.
6. Clean treatment area.	6.1. Remove used linen, and clean surfaces and equipment according to organisational policies and procedures. 6.2. Store aromatherapy oils to ensure longevity. 6.3. Restock equipment and products in preparation for next treatment. 6.4. Dispose of general waste to minimise negative environmental impacts and according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for dilution, handling, storage and disposal of cleaning products interpret and apply product specifications for care and handling of blended oils.
Oral communication skills to:	elect and use appropriate terminology in consultations with clients and discussions with team members protect confidentiality of client information by ensuring other clients and colleagues do not overhear discussions.
Numeracy skills to:	measure product quantities and calculate, treatment timing and pricing.
Technology skills to:	access credible online publications and resources to build knowledge of selection and use of aromatic oils for typical clients use client software to update client notes, rebook future treatments, record stock data and product purchases.

Unit Mapping Information

Supersedes and is not equivalent to SHBBBOS004 Provide aromatherapy massages.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBBOS009 Provide aromatherapy massages

Modification History

Supersedes and is not equivalent to SHBBBOS004 Provide aromatherapy massages.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide five safe and appropriate aromatherapy massages to different clients that cover at least three of the following established client objectives:

depression or anxiety

detox and clearing

immune-boosting

muscular tension relief

relaxation

skin hydration

explain to the above clients, effects and benefits of blended oils listed in Knowledge Evidence and recommended aromatherapy treatment on body systems

design and provide treatment routines for each of the above clients that demonstrate appropriate selection, application and combination of the following aromatherapy massage movements:

effleurage

friction

petrissage

provide aromatherapy massage treatments that demonstrate appropriate variation in rhythm and repetition of movements

design a series of four treatments for three of the above clients to address ongoing needs of each client

develop, record and update treatment plans and records for each of the above clients specifying details of:

client feedback

contraindications and conditions

products and blended oils used

massage routine

outcomes of previous and current treatment

post treatment lifestyle and product advice

relevant medical history and medication

treatment duration, areas treated and areas not treated

treatment objectives

recommended future treatments.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to aromatherapy massages

organisational policies and procedures relevant to aromatherapy massage:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

waste disposal

work health and safety

legal and insurance liabilities and responsibilities regarding treatments

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

limitations to passive joint movements

role of complementary therapist and medical practitioner

factors likely to affect suitability of treatments for client needs:

budgetary and time constraints

outcomes of previous treatments

physical attributes

gender and cultural issues and attitudes in relation to body massage

effects and benefits of:

each type of massage movement and technique:

effleurage

friction

petrissage

tapotement

vibration

gentle, passive movement and appropriate massage techniques:

repetition

rhythm

variation

blended oils:

basil

bergamot

chamomile

citrus: orange, grapefruit, lemon, lime, mandarin, tangerine

clary sage

cypress

eucalyptus

frankincense

geranium

juniper

lavender

rose

rosemary

sandalwood

tea tree

massage on body systems

effects of aromatherapy treatments on body systems:

circulatory

digestive

integumentary

lymphatic

muscular

nervous

respiratory

skeletal and articular

anatomical position terminology in relation to aromatherapy massage

common disorders of body systems and their relationship to aromatherapy treatments

anatomy and physiology of skin structures as it relates to aromatherapy massage:

factors affecting penetration of aromatic plant oils

sensory functions of skin

potential capacity of aromatherapy massage to affect:

sleeping patterns

muscular tension

relaxation of client

healing of skin

care, handling and storage of oils:

clear and accurate labelling

decanting and resealing

protection from light

temperature control

ingredients in mixed oils and their effect on skin and possible contraindications in combining oils with other products

contraindications that prevent treatment or require clearance from a medical professional to proceed:

bacterial, fungal, parasitic and viral infections

cancer

clients under the influence of alcohol or drugs

clients with symptoms of infectious disease:

fever

extremes of body temperature fractures relevant to aromatherapy massage

pain that is chronic or does not have a logical explanation:

local

sharp

dull

deep

surface

pregnancy

contraindications that restrict treatment and appropriate modifications to treatment and use of oils:

allergies to essential oils

areas exhibiting loss of sensation

asthma

fragile skin

inflammation

lumps and tissue changes

rashes

recent chemical peels, epilation, Intense Pulsed Light (IPL), laser or micro-dermabrasion treatment

recent scar tissue

severe oedema

skin trauma

sprains

appearance and limitations of aromatherapy treatments in skin disorders and diseases:

benign neoplasms and hyperplasias

dermatitis and eczema

ichthyosis

lupus erythematosus

scleroderma

skin tumours

urticaria

reactions to aromatherapy massage and appropriate remedial action:

allergy to products and oils

bruising

dizziness

emotional release

joint sounds

headaches

muscle spasms

pain or discomfort

lifestyle factors and benefits of lifestyle changes

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and treatments relevant to aromatherapy massage.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients with different aromatherapy massage requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities with:

basin

hot and cold

running water

liquid soap

single use towels or hand dryer

relevant workplace documentation

blank client cards

organisational policies and procedures relevant to aromatherapy massage

safety data sheets for cleaning products and aromatic oils.

Assessment must ensure use of:

cleaning and disinfection products and equipment

client gown and hair protectors

individual work station consisting of:

adjustable treatment table with safe working access at both ends and sides

trolley for product and bowls

massage oils or creams

pre-blended aromatherapy oils from a comprehensive and professional product range

treatment towels or linen, or disposable linen.

Assessment activities that allow the individual to:

provide aromatherapy massage treatments within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors and:

hold a qualification as a beauty or spa therapist

have worked as a beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBBOS010 Use reflexology relaxation techniques in beauty treatments

Modification History

Supersedes and is not equivalent to SHBBBOS005 Use reflexology relaxation techniques in beauty treatments.

Application

This unit describes the performance outcomes, skills and knowledge required to provide relaxation treatments using reflexology techniques.

It requires the ability to consult with clients, select products and techniques, and provide manual reflexology relaxation according to client needs and agreed treatment plan. Reflexology can be an individual treatment, or form part of a series of treatments.

This unit applies to beauty and spa therapists who work in beauty salons, massage clinics and spas. In this environment they work in a team but make independent treatment decisions. They have knowledge of reflexology relaxation techniques.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Unit Code	Unit Title
SHBBSSC001	Incorporate knowledge of skin structure and functions into beauty therapy
SHBBSSC002	Incorporate knowledge of body structures and functions into beauty therapy
SHBXCCS006	Promote healthy nutritional options in a beauty therapy context

Competency Field

Body Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1. Access and review client treatment plan if available. 1.2. Discuss treatment requirements with client. 1.3. Identify contraindications to treatment, and refer client to appropriate professional as required. 1.4. Explain principles of reflexology, treatment sequence and factors that may restrict treatment. 1.5. Confirm revised treatment plan, record updates and obtain client consent.
2. Prepare for reflexology treatment.	2.1. Clean and prepare treatment area according to organisational procedures. 2.2. Present self, according to organisational policy. 2.3. Use energy, water and other resources efficiently during preparation and subsequent treatment process. 2.4. Prepare client and select treatment products. 2.5. Comply with health and hygiene regulations and requirements.
3. Provide reflexology treatment.	3.1. Drape client for warmth, with feet and hands exposed as required. 3.2. Ensure client comfort and modesty throughout treatment. 3.3. Select, apply and sequence reflexology relaxation techniques according to treatment plan. 3.4. Use leverage and pressure to apply reflexology techniques while holding and supporting the foot adequately. 3.5. Work on reflexology points of both feet according to treatment plan. 3.6. Monitor client reactions and adjust reflexology technique and duration as required. 3.7. Allow post treatment recovery time in a relaxing environment.
4. Review treatment and provide post treatment advice.	4.1. Evaluate treatment with client. 4.2. Record outcomes of treatment on client treatment plan. 4.3. Provide aftercare advice and recommend products and future treatments. 4.4. Update treatment plan and records and rebook client as required.
5. Clean treatment area.	5.1. Remove used towels and gown, and clean treatment area and surfaces according to organisational policies and procedures. 5.2. Replenish treatment area for next treatment. 5.3. Dispose of general waste to minimise negative environmental impacts according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Writing skills to:	record treatment using accurate terminology for conditions and treatment.
Oral communication skills to:	select and use appropriate terminology in consultations with clients.
Numeracy skills to:	calculate treatment cost and timing.
Teamwork skills to:	use client software to update client notes, rebook future treatments, record stock data and product purchases.

Unit Mapping Information

Supersedes and is not equivalent to SHBBBOS005 Use reflexology relaxation techniques in beauty treatments.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBBOS010 Use reflexology relaxation techniques in beauty treatments

Modification History

Supersedes and is not equivalent to SHBBBOS005 Use reflexology relaxation techniques in beauty treatments.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide five safe and appropriate reflexology relaxation techniques to different clients suitable for the established client treatment objectives

maintain treatment plans and records for each of the above clients specifying the details of:

client feedback

contraindications

products used

outcomes of previous and current treatment

post treatment information and advice provided

products used

reflexology relaxation techniques applied

relevant medical history and medications

treatment duration, areas treated and areas not treated

treatment objectives

for the above clients design and provide treatment routines that demonstrate appropriate selection, application and combination of the following reflexology relaxation techniques:

breathing

diaphragm relaxer

holding

kneading

knuckling

light and deep friction

rotation and loosening

spinal twist

stretching

stroking and effleurage techniques

toe rotation

twisting and wringing

pressure techniques:

light

average

heavy

leverage techniques using:

fingers

heels of hands

thumbs

apply reflexology relaxation techniques to work reflexology points on both feet

identify major bones, muscles, ligaments and tendons of the feet through light palpation.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to reflexology treatments

organisational policies and procedures relevant to reflexology treatments:

client record management

equipment and product use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

waste disposal

work health and safety

legal and insurance liabilities and responsibilities regarding treatments

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

limitations to reflexology

history, philosophies and beliefs of reflexology

relationship between muscles and organs to reflexology zones

factors that interfere with the effectiveness of reflexology treatment

contraindications which prevent treatment being undertaken or require clearance from a medical practitioner to proceed:

bacterial, fungal, parasitic and viral infections

cancer

clients with symptoms of infectious disease

contagious skin diseases

heart diseases and disorders

extreme fatigue

extremes of body temperature

pregnancy

localised contraindications that restrict reflexology relaxation treatment and appropriate modifications:

blisters, corns and calluses

broken bones

bruising

cuts

inflammation

lesions

lumps and tissue changes

medical treatments being undertaken

sprains

rashes

recent scar tissue

severe oedema

skin trauma

principles of reflexology:

body zones

reflex areas

pressure points

reactions to relaxation reflexology and appropriate remedial action:

discomfort

emotional reactions

verbal, visual and tactile feedback

muscular spasms

body temperature discomfort

alleviation of presenting symptoms

possible post treatment adverse effects:

cold-like symptoms due to detoxification

disturbed sleep

headaches

increased urination and bowel movements

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future treatments to maintain client treatment objectives.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients with different reflexology requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to reflexology treatments

product instructions and safety data sheets.

Assessment must ensure use of:

adjustable massage table or chair with safe working access at both ends and sides

cleaning and disinfection products and equipment

client gown

treatment towels or linen, or disposable linen.

Assessment activities that allow the individual to:

provide relaxation reflexology treatments within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors and:

hold a qualification as a beauty or spa therapist

have worked as a beauty or spa therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBBOS011 Provide superficial lymph massage treatments

Modification History

Supersedes and is not equivalent to SHBBBOS006 Provide superficial lymph massage treatments.

Application

This unit describes the performance outcomes, skills and knowledge to provide superficial lymph massage for the treatment of specific skin and body conditions. It requires the ability to interpret a treatment plan, and to select and apply superficial lymph massage techniques.

This unit applies to beauty therapists with knowledge of the anatomy and physiology of the lymphatic system, the role of the lymphatic system in wound healing, inflammation and oedema and the biology of acne conditions. They provide treatments in beauty therapy or medical cosmetic clinics. Treatment may be performed post-operatively under medical supervision. They exercise judgement in planning and implementing an appropriate treatment program.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Unit Code	Unit Title
SHBBSSC001	Incorporate knowledge of skin structure and functions into beauty therapy
SHBBSSC002	Incorporate knowledge of body structures and functions into beauty therapy
SHBXCCS006	Promote healthy nutritional options in a beauty therapy context

Competency Field

Body Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1. Access and review client treatment plan if available. 1.2. Discuss massage requirements and lifestyle factors with client and identify treatment priorities. 1.3. Review indications for treatment, contraindications and client feedback and modify treatment plan as required. 1.4. Identify contraindications which prevent treatment and recommend suitable alternative treatments or refer client to appropriate professional as required. 1.5. Confirm treatment objectives and develop or revise treatment plan with client. 1.6. Obtain written medical approval as required.
2. Prepare for treatment.	2.1. Clean and check readiness of treatment area and availability of equipment according to organisational policy. 2.2. Prepare client, equipment and products based on agreed treatment plan. 2.3. Present self, according to organisational policy. 2.4. Use energy, water and other resources efficiently during preparation and subsequent treatment process. 2.5. Comply with health and hygiene regulations and requirements.
3. Provide lymphatic massage.	3.1. Position self to minimise fatigue and risk of injury. 3.2. Apply superficial lymph massage routine according to treatment plan. 3.3. Ensure client modesty and comfort throughout treatment. 3.4. Maintain infection control procedures throughout treatment. 3.5. Monitor effects and modify massage appropriately. 3.6. Apply post treatment products according to manufacturer instructions.
4. Review treatment and provide post treatment advice.	4.1. Evaluate lymph massage treatment with client. 4.2. Record outcomes of treatment on client treatment plan. 4.3. Advise client on expected reactions and provide home care and lifestyle advice. 4.4. Discuss next treatment and rebook client as required. 4.5. Complete and store treatment documentation.
5. Clean treatment area.	5.1. Remove used linen and clean surfaces and equipment according to organisational policies and procedures. 5.2. Restock equipment and products in preparation for next treatment. 5.3. Dispose of general waste to minimise negative environmental impacts according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for dilution, handling and disposal of cleaning products source and interpret credible information from anatomy and physiology publications and anatomical charts and models.
Writing skills to:	record treatment using anatomy and physiology terminology to describe body areas and anatomical positions related to lymph massage.
Oral communication skills to:	select and use appropriate terminology in consultations with clients protect confidentiality of client information by ensuring that other clients and colleagues do not overhear discussions calculate treatment price and timing.
Self-management skills to:	manage treatment length recognise scope of practice issues and refer clients to colleagues or health care professionals.
Technology skills to:	access credible online publications and resources that build knowledge for providing advice to clients use client software to update client notes, and record stock data and product purchases.

Unit Mapping Information

Supersedes and is not equivalent to SHBBBOS006 Provide superficial lymph massage treatments.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBBOS011 Provide superficial lymph massage treatments

Modification History

Supersedes and is not equivalent to SHBBBOS006 Provide superficial lymph massage treatments.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

design, interpret, modify and record treatment plans for five clients for manual superficial lymph massage for the face and body as follows:

body for relaxation or retention of fluid

face to treat any two of the following:

facial oedema

pre and post-operatively

relaxation

scar tissue

acne

rosacea or telangiectasias

for the above, design and provide treatment routines that demonstrate appropriate selection, application and combination of the following superficial lymph massage movements:

correct pressure, direction and stroke pattern

appropriate rhythm, speed and treatment duration

stationary, circle, pump, scoop and rotary movements.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health, hygiene and skin penetration regulations and requirements relevant to superficial lymph massage treatment

organisational policies and procedures relevant to superficial lymph massage treatment:

client record management

equipment use and maintenance

incident reporting

linen use and laundry

personal hygiene and presentation

presentation of treatment area

waste disposal

work health and safety

legal and insurance liabilities and responsibilities regarding treatments

scope of practice:

when to refer clients to other practitioners

role of complementary therapist and medical practitioner

indications for manual superficial lymph massage:

facial oedema

pre and post-operative

relaxation

scar tissue

acne

rosacea

telangiectasias

contraindications to manual superficial lymph massage:

raised temperature

disease:

heart

kidney

liver

skin

acute asthma

acute allergies

cancer

contagious disease

organ transplant

hyperthyreosis over the throat area

detailed anatomy and physiology of lymphatic system:

lymphatic pathways

lymph tissue, vessels, nodes, nodules

lymphocytes

lymph composition and formation

the spleen

the thymus

the thoracic duct and the right lymphatic duct

lymphatic circulation

role of lymphatic system in immunity and wound healing

formation of oedema

correct terminology

anatomy and physiology of the skin and skin structures as they relate to superficial lymph massage treatments

phases of skin growth, cell renewal, healing of skin and factors affecting epidermal mitosis

normal skin response to irritation and trauma

scars, including hypertrophic and keloid (their origin and evolution), and abnormal scar tissue

effects of lymphatic treatments on physical structure of skin

wound healing in different skin types and locations

causes of skin reactions and allergies in regard to treatments.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients with different body massage requirements, who have the expectation that the services provided reflect those of a commercial business

relevant organisation documentation:

blank client records

product instructions and safety data sheets

organisational policies and procedures relevant to providing superficial lymph massage.

Assessment must ensure use of:

cleaning and disinfection products and equipment

client gowns or covers

individual workstations consisting of:

adjustable facial couch with safe working access for operator and equipment

magnifying lamp

a professional range of massage and skincare and home care products

treatment towels or linen, or disposable linen.

Assessment activities that allow the individual to:

provide superficial lymph massages within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors and:

hold a qualification as a beauty therapist

have worked as a beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBCCS004 Demonstrate retail skin care products

Modification History

No equivalent unit.

Application

This unit describes the performance outcomes, skills and knowledge required to demonstrate skin care products for the purpose of retail cosmetic sales.

It requires the ability to identify the client’s skin type and select and apply appropriate personal skin care products. It includes skin cleansing, product application and demonstration. The operator provides product advice in order to assist the customer in making a decision to purchase a product or products from a retail skin care range.

This unit applies to those who work in retail environments where beauty or skin care products are sold. These can include beauty and hairdressing salons, retail outlets and department stores. In these environments, they work in a team but have responsibility for maintaining their own product and treatment knowledge.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Client Services

Unit Sector

Retail

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare client for skin cleansing.	1.1. Prepare the service area and self, according to workplace policy and procedures and legal requirements, ensuring availability of product stock and skin treatment accessories. 1.2. Discuss and identify skin care requirements and preferences with client. 1.3. Identify the client’s skin type and skin condition. 1.4. Question the client to determine any contraindications and advise the client accordingly. 1.5. Protect client hair and clothing from product spillage during demonstration.
2. Cleanse the skin.	2.1. Identify suitable cleansing products for client’s skin type and different areas of the body. 2.2. Apply cleansing products in a prescribed sequence according to workplace procedures and manufacturer product instructions. 2.3. Thoroughly cleanse the client’s skin and remove all make-up.
3. Apply skin care products.	3.1. Identify and select skin care products suitable for identified skin type and skin condition. 3.2. Clearly explain the product features and benefits and method of application to client. 3.3. Apply the products in sequence according to workplace procedures and manufacturer product instructions. 3.4. If requested, remove the products, following sequence described in manufacturer product instructions. 3.5. Evaluate results against client expectations and specified outcomes.
4. Advise on further product use.	4.1. Advise client regarding suitable home-care products and treatments from the product range. 4.2. Explain product use and demonstrate application as required. 4.3. Explain possible product reactions to client. 4.4. Safely dispose of treatment waste, and clean and restock service area for next service according to workplace procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	read, interpret and comprehend manufacturers' product information and instructions.
Oral communication skills to:	use active listening and open and closed questioning to determine customer requirements and preferences interact with clients in a polite and friendly manner provide clear product and application advice, along with information regarding possible product reactions to clients.
Numeracy skills to:	select and demonstrate appropriate product quantities time services according to client and workplace requirements.
Problem-solving skills to:	respond to contraindications and adverse effects.
Technology skills to:	access online publications and internet resources that build knowledge for providing advice to clients use client software to book client for service, record stock data and product purchases.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBCCS004 Demonstrate retail skin care products

Modification History

No equivalent unit.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide safe and appropriate skin care product demonstrations to five different clients that together address each of the following skin types and conditions:

normal

dry

oily

combination

for each of the above clients:

select suitable cleansers according to skin type

prepare the face and perform a face cleansing procedure

apply retail skin care products from workplace range, selected according to the client's skin type and condition

advise on home-care products

for one client, present information and answer questions on a range of products explaining:

features and benefits

typical skin types and skin conditions that will benefit

instructions for use

possible adverse effects.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

workplace product range and manufacturer instructions and product information:

product leaflets, brochures, booklets

internet sites

product labels

legal requirements relevant to advice and sale of beauty and skin care products:

state or territory and local health and hygiene regulations relevant to product demonstration

occupational health and safety

workplace policies and procedures relevant to:

selecting and applying skin care products

the sale of skin care products

care and maintenance of the service area

types of skin cleansing products:

cleansers

toners

moisturisers

masks

exfoliants

types of skin care products:

emollients

humectants

moisturisers

occludents

remedial products

anatomy and physiology of the skin as they relate to skin care products, including a simplified cross-section of the skin

skin types:

normal

dry

oily

combination

skin conditions:

sensitive

dehydrated

damaged

mature

acne physical appearance of:

skin types

normal skin

minor skin blemishes

inflammation arising from skin care products

features of skin care products:

purpose and use of products

effects and benefits

ingredients, at a basic level of understanding

complementary products

brand options and comparable types

directions for use

cost

storage requirements

contraindications to specific skin care products identified in product information:

allergies

client use of isotretinoin

appearance of contraindications which restrict use of skin care product:

bacterial, viral or fungal infections

acne

impetigo

lice

scabies

rashes

boils and carbuncles

sunburn

candidiasis

other visible non-normal skin.

Assessment Conditions

Skills must be demonstrated in a retail skin care industry environment; this can be:

a retail skin care workplace or

a simulated retail skin care workplace set up for the purpose of skills assessment.

Assessment must ensure access to:

clients with different skin types and skin care product requirements, who have the expectation that the services provided reflect those of a commercial business

retail display area

a retail skin care range

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

product information for defined range listing ingredients, formulations, labelling and guidelines for use

product price lists

manufacturer safety data sheets for skin care products

workplace policy and procedures relevant to:

selling, displaying and demonstrating products

health and hygiene

cleaning and environmental protection practices.

Assessment must ensure use of beauty products from a comprehensive professional range for at least one of the following:

nail care

make-up

skin care.

Assessment activities that allow the individual to:

provide advice within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors and:

hold a qualification as a beautician or beauty therapist

have worked as a beautician for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBCCS005 Advise on beauty products and services

Modification History

Supersedes and is not equivalent to SHBBCCS001 Advise on beauty products and services.

Application

This unit describes the performance outcomes, skills and knowledge required to advise clients on a range of professional beauty products and services.

It requires the ability to investigate products and services, interpret information, identify client beauty needs and explain available beauty products and services.

This unit applies to workers in nail, make-up, and beauty salons. In these environments, they work in a team but have responsibility for maintaining their own product and treatment knowledge.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Client Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Develop product knowledge.	1.1. Source, interpret and maintain current information on beauty products and services. 1.2. Compare competitor and own salon’s beauty products, treatments, services and pricing structure. 1.3. Develop knowledge of organisational product, service range and prices, and legal requirements relevant to advice and sale of beauty products and services. 1.4. Use product information to develop knowledge of product performance, purpose and directions for use. 1.5. Check regularly for new additions or changes to range and update knowledge.
2. Recommend salon services and products.	2.1. Discuss and identify beauty requirements and preferences with client. 2.2. Identify factors that affect client suitability for services. 2.3. Select and suggest products and services suited to customer requirements. 2.4. Provide information on product or service performance, purpose and directions for use according to product information. 2.5. Clearly explain and promote product and service features and benefits where relevant. 2.6. Offer comparisons to competitor product or service range as required. 2.7. Identify and utilise opportunities to demonstrate and apply products to customers. 2.8. Recommend salon services and book client appointment.
3. Prepare client for product demonstration.	3.1. Check readiness of service area and availability of product stock. 3.2. Identify client requirements and select suitable products. 3.3. Protect client clothing from product spillage during demonstration. 3.4. Cleanse skin area for demonstration if required.
4. Demonstrate beauty care products.	4.1. Apply selected products explaining product application, benefits and features, as required. 4.2. Respond to customer queries and provide appropriate scope and depth of information to satisfy needs. 4.3. Evaluate recommended product with client. 4.4. Upsell or cross sell additional products or services that complement the product and treatment. 4.5. Follow up on product performance or treatment outcome with client as required. 4.6. Clean and restock service area for next service.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret unfamiliar and detailed documents which describe product performance, purpose and directions for use.
Writing skills to:	provide a client with a personal product recommendation using standardised format.
Oral communication skills to:	use active listening and open and closed probe questioning to determine customer requirements and preferences interact with clients in a polite and friendly manner select and use appropriate terminology in consultations with clients and discussions with team members provide clear instructions for product use.
Numeracy skills to:	interpret and compare costs determine correct application quantities from instructions calculate service cost and product prices.
Initiative and enterprise skills to:	suggest products and services to maximise profitability of customer interactions with the business.
Technology skills to:	access credible online publications and internet resources that build knowledge for providing advice to clients use client software to book client for service, record stock data and product purchases.

Unit Mapping Information

Supersedes and is not equivalent to SHBBCCS001 Advise on beauty products and services.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBCCS005 Advise on beauty products and services

Modification History

Supersedes and is not equivalent to SHBBCCS001 Advise on beauty products and services.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

access and present to a client information on a comprehensive professional range from at least one of the product ranges sold in the salon

present to a client information explaining a new product or service:

features and benefits

availability

typical clients that will benefit

advise on and sell five products and services to clients with differing product and service requirements involving:

identifying client needs and constraints

selection of suitable products or treatments

presentation of features and benefits

demonstration of products

responses to client questions.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources and format of product and service information:

manufacturer support materials:

product leaflets, brochures, booklets

internet sites

product labels

price lists

product and service manuals

discussions with customers, staff members and product suppliers

legal requirements relevant to advice and sale of beauty products and services:

state or territory and local health and hygiene regulations relevant to product demonstration

skin penetration regulations and requirements

anti-discrimination legislation

consumer legislation

organisational policies and procedures relevant to the sale of products and services

effects and benefits of professional product ranges for:

nail care

make-up

skin care

cosmetics

hair products

effects, benefits and contraindications to the following treatments:

manicure and pedicare

facial services

body services

hair reduction services

factors that affect suitability of organisational services and products to client needs:

allergies and sensitivities to ingredients in skin care

budgetary and time constraints

client ability to follow home care advice

contraindications

ethical considerations

specialised product knowledge:

features and benefits

purpose and use of products

ingredients, at a basic level of understanding

contraindications

causes of skin sensitivities or allergies

basic ingredients or materials in products

complementary products and services

ordering procedures

products in workplace range

brand options and comparable types

directions for use

cost

shelf life and use-by date

stock availability

storage requirements

warranties.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients with different beauty products and services requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to selling products and services

manufacturer instructions for equipment

safety data sheets for cleaning products and, where applicable, for treatment products

product manuals listing product ingredients, formulations, labelling and guidelines for use

salon treatment menus and prices.

Assessment must ensure use of beauty products from a comprehensive professional range from the range sold in the salon.

Assessment activities that allow the individual to:

provide advice within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors and:

hold a qualification as a beautician or beauty therapist

have worked as a beautician for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBCCS006 Prepare personalised aromatic plant oil blends for beauty treatments

Modification History

Supersedes and is not equivalent to SHBBCCS002 Prepare personalised aromatic plant oil blends for beauty treatments.

Application

This unit describes the performance outcomes, skills and knowledge required to select and blend aromatic plant oils for use in face and body treatments to meet specific client needs.

It requires the ability to establish priorities with the client, synthesise knowledge of aromatic plant oil chemistry and the therapeutic profiles of aromatic oils, and to select and blend aromatic plant oils.

The unit applies to beauty and spa therapists who work in beauty salons, massage clinics and spas. In this environment they work as part of a team but make independent treatment decisions.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Unit Code	Unit Title
SHBBSSC001	Incorporate knowledge of skin structure and functions into beauty therapy

Competency Field

Client Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client objectives.	1.1. Access and review client treatment plan if available. 1.2. Identify client contraindications to individual aromatic oils and exclude from blend design. 1.3. Identify aromatic oil preferences of clients and consider inclusion in design of blend.
2. Design oil blend.	2.1. Apply aromatic plant oil chemistry and aromatic oil information to evaluate effective aromatic oils for client. 2.2. Determine effects of interactions between selected aromatic and carrier oils and modify design of blend accordingly. 2.3. Ensure blend is prepared in accordance with legal and insurance responsibilities regarding aromatic oils. 2.4. Select optimum delivery method and calculate ratios of each aromatic oil to ensure effective treatment. 2.5. Explain recommended aromatic plant oils and their effects to client, confirming ingredients and delivery method.
3. Set up for blending.	3.1. Check readiness of preparation area and availability of equipment. 3.2. Check aromatic oils to ensure availability, viability and compliance with expiry dates. 3.3. Comply with health and hygiene regulations and requirements. 3.4. Use energy, water and other resources efficiently during preparation and blending process.
4. Prepare aromatic oil blends.	4.1. Ensure adequate ventilation in preparation area. 4.2. Measure and mix selected aromatic oils, carrier oil, additives and other mediums according to blend design. 4.3. Minimise deterioration of aromatic oils and blends according to aromatic plant oil chemistry and aromatic oil information.
5. Provide treatment using aromatic plant oils.	5.1. Apply aromatic plant oil blend according to treatment plan. 5.2. Minimise wastage of oils and handle safely to minimise deterioration. 5.3. Monitor client reactions and adjust treatment as required.
6. Review treatment and provide post treatment advice.	6.1. Evaluate treatment outcomes with client. 6.2. Provide advice on care of common skin disorders within scope of practice. 6.3. Manage client expectations of potential outcomes. 6.4. Recommend home care, lifestyle changes, aromatic oils and future treatments as required. 6.5. Update treatment plan and rebook client as required.
7. Clean treatment area.	7.1. Remove used linen, and clean surfaces and equipment according to organisational policies and procedures. 7.2. Restock equipment and products for next treatment. 7.3. Store aromatic oils and prepared blends to minimise light and heat exposure, and evaporation. 7.4. Dispose of general waste and aromatic oil wastes to minimise negative environmental impacts according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret and follow manufacturer information including plant oil origin, chemical analysis and safety data sheets for safe use of aromatic oils interpret and follow manufacturer instructions and safety data sheets for dilution, handling, storage and disposal of cleaning products.
Writing skills to:	record oil blends using botanical name of aromatic oils.
Oral communication skills to:	select and use appropriate terminology in consultations with clients and discussions with team members.
Numeracy skills to:	calculate treatment cost and timing calculate dilutions and ratios of aromatic and carrier oils.
Self-management skills to:	maintain practitioner self-care practices including ventilation in treatment area, fresh air between clients and water intake.
Technology skills to:	access credible online publications and resources that build knowledge of use of aromatic oils use client software to update client notes, record stock data and product purchases.

Unit Mapping Information

Supersedes and is not equivalent to SHBBCCS002 Prepare personalised aromatic plant oil blends for beauty treatments.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBCCS006 Prepare personalised aromatic plant oil blends for beauty treatments

Modification History

Supersedes and is not equivalent to SHBBCCS002 Prepare personalised aromatic plant oil blends for beauty treatments.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

design and provide personalised treatments for five different clients using aromatic plant oil blends that together, include each of the following:

body massage

facial massage

hand or foot massage

spa treatment

design a second treatment aromatic oil blend for three of these clients to address ongoing client needs

develop and update treatment plans and records for each client specifying details of:

client feedback

contraindications and conditions

ingredients and ratio of ingredients used in oil blends

delivery method

post treatment aromatic oil and lifestyle advice

relevant medical history and medications

treatment duration and areas treated and not treated

treatment objectives

recommended future treatments

explain the effects and benefits of aromatic plant oils to each of these clients for:

relaxation

stress reduction

skin care

prepare and apply aromatic plant oil preparations for two of the above treatments using at least two of the following preparations:

hydrosols

compresses

poultices

vaporisations.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to preparing personalised aromatic plant oil blends for beauty treatments

national regulations relating to cosmetics and preparations:

Therapeutic Goods Act

regulation of aromatic plant oils

organisational policies and procedures relevant to preparing personalised aromatic plant oil blends for beauty treatments:

client record management

incident reporting

linen use and laundry

personal hygiene and presentation

presentation of treatment area

storage and handling of products

waste disposal

work health and safety

legal and insurance liabilities and responsibilities regarding aromatic oils and preparation of blends

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

limitations to aromatic plant oils use

role of complementary therapist and medical practitioner

factors likely to affect suitability of treatments for client needs:

budgetary and time constraints

outcomes of previous treatments

physical attributes

effects and benefits of aromatic plant oil application methods:

compresses

facial and body massage

hand and foot massage

hydrosols

poultices

spa treatments

vaporisations

properties, profiles, plant family, botanical and common names, effects and benefits, toxic effects and contraindications of aromatic plant oils:

basil

bergamot

cedarwood

chamomile

citrus: orange, grapefruit, lemon, lime, mandarin, tangerine

clary sage

cypress

eucalyptus

frankincense

geranium

ginger

juniper

lavender

lemongrass

rose

rosemary

rosewood

sandalwood

tea tree

patchouli

peppermint

ylang ylang

olfactory sense in regard to aromatic plant oils

organic chemistry of aromatic plant oils:

carbon backbone, elements and bonds

functional groups

chemical terminology:

isoprene unit

aliphatic molecule

terpene and terpenoid compound

monoterpene and sesquiterpene

monoterpenol and sesquiterpenol

organic chemistry of carrier oils and additives and interactions with aromatic plant oil chemistry

contraindications that prevent treatment or require clearance from a medical professional to proceed:

aroma triggered epilepsy

contagious bacterial, fungal, parasitic and viral infections

cancer

clients with symptoms of infectious disease

contraindications to specific treatments including:

fractures in the case of beauty treatment

extreme fatigue

extremes of body temperature

pain that is chronic or does not have a logical explanation:

local

sharp

dull

deep

surface

contraindications that restrict treatment and appropriate modifications to treatment and choice of oils:

allergies to specific aromatic oils

areas exhibiting loss of sensation

asthma

dizziness

fragile skin

inflammation

lumps and tissue changes

migraines and headaches

rashes

recent chemical peels, epilation, Intense Pulsed Light, laser or microdermabrasion treatment

recent scar tissue

severe oedema

skin trauma

adverse and beneficial interactions of aromatic plant oils when blended

client reactions to application of blended aromatic plant oils and required remedial action:

erythema

nausea

headache

dizziness

use of the following ingredients in aromatic oil blends and treatments:

additives

aromatic oils

carrier oils

other mediums

olfactory sense in regard to aromatic plant oil

care, handling and storage of blended aromatic plant oils:

clear and accurate labelling

decanting and resealing

protection from light

temperature control

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future treatments to maintain client treatment objectives.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients with different treatment requirements using aromatic plant oils, who have the expectation that the services provided reflect those of a commercial business

aromatic plant oil preparation and storage area

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

aromatic oil product information and safety data sheets

equipment instructions

organisational policies and procedures relevant to preparing personalised aromatic plant oil blends for beauty treatments.

Assessment must ensure use of:

aromatic plant oils

carrier oils

aromatic plant oil equipment for measuring, mixing and storing:

beakers

dark glass bottles and closures

bowls

labels

pipettes

vaporisers

cleaning and disinfection products and equipment

client gowns and hair protectors

individual work station consisting of:

adjustable treatment table with safe working access at both ends and sides

trolley or stable surface for product and bowls

material to make compresses and poultices

treatment towels or linen, or disposable linen.

Assessment activities that allow the learner to:

complete preparation of blends within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors and:

hold a qualification as a beauty therapist

have worked as a beauty or spa therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBCCS007 Interpret the chemical composition and physical effects of cosmetic products

Modification History

No equivalent unit.

Application

This unit describes the performance outcomes, skills and knowledge required to interpret the composition and effects of cosmetic products in order to provide accurate advice and achieve positive outcomes for clients in beauty therapy treatments.

It requires the ability to investigate and interpret information about active ingredients in cosmetic products and their application. Cosmetic products are selected and used in the design and application of facial, hand and foot and body treatments in order to achieve agreed treatment outcomes.

This unit applies to workers in nail, make-up, and beauty salons. In these environments, they work in a team but have responsibility for maintaining their own product and treatment knowledge.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Client Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Apply knowledge of cosmetic chemistry to beauty therapy treatments.	1.1. Identify relevant concepts of cosmetic chemistry and apply to the design and performance of beauty therapy treatments according to relevant legislation and workplace policies and procedures. 1.2. Assess range of organic chemistry and relate to beauty therapy treatments. 1.3. Identify the role of percutaneous absorption and role of the skin in acting as a barrier while allowing the passage of chemicals used in beauty therapy treatments.
2. Apply knowledge of cosmetic products to beauty therapy treatments.	2.1. Assess the function of chemical formulations from a range of cosmetic emulsions in relation to action on the skin. 2.2. Assess formulation, function and action of range of cosmetic ingredients in relation to action on the skin. 2.3. Assess formulation of range of beauty therapy products in relation to purpose and action on the skin. 2.4. Assess environmental impact of ingredients in range of beauty therapy products. 2.5. Identify contraindications to the use of individual products as they relate to client health and treatment outcomes.
3. Select products to complement beauty therapy treatments.	3.1. Apply knowledge of cosmetic chemistry to beauty therapy treatments to maximise positive outcomes. 3.2. Recognise skin problems or requirements and select cosmetic products based on product formulation, function and action to complement range of beauty therapy treatments. 3.3. Apply the relevant principles of cosmetic chemistry in provision of post-treatment care and advice. 3.4. Document treatment plans.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret unfamiliar and detailed documents which describe product contents, performance, purpose and directions for use source, read, comprehend and apply relevant information to evaluate potential chemical and physical actions of cosmetic products when designing beauty treatments.
Writing skills to:	accurately and legibly record relevant data on treatment plans.
Oral communication skills to:	use active listening, and open and closed probe questioning to determine client requirements and preferences translate information on actions of products and treatments when providing advice, responding to questions, and providing information and reassurance to clients on beauty therapy treatments or home-care products select and use appropriate terminology in consultations with clients and discussions with team members.
Learning skills to:	learn meaning and terminology of uncommonly used and difficult chemicals and formulations.
Problem-solving skills to:	identify suitable cosmetic products for diverse skin types, treatment requirements and problems.
Technology skills to:	access online publications and internet resources that build knowledge for providing advice to clients.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBCCS007 Interpret the chemical composition and physical effects of cosmetic products

Modification History

No equivalent unit.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

access and document information on chemical composition and effects of cosmetic products from a comprehensive professional range for at least one of the following:

nail care

make-up

skin care

apply organic chemistry knowledge to the design of beauty therapy treatments for at least five clients with varying skin types and requirements

for each of the above clients:

identify client needs and constraints

identify contraindications

assess formulation, function and action of range of cosmetic ingredients for suitability

select suitable cosmetic products with formulation and functions to suit client skin types and requirements

advise on features, benefits and action on the skin

provide accurate treatment and post-treatment care advice

develop or update treatment plans and records for each of the above clients, specifying:

skin type and conditions

areas requiring special treatment

contraindications

cosmetic products

formulations, types and strengths

treatment sequence

treatment duration

expected actions on skin

after-care advice.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources and format of cosmetic product information:

manufacturer support materials:

product leaflets, brochures, booklets

internet sites

product labels

product and service manuals

discussions with customers, staff members and product suppliers

legal requirements relevant to advice on cosmetic products:

state or territory and local health and hygiene regulations

occupational health and safety

workplace policies and procedures relevant to cosmetic products:

health and hygiene

comfort and privacy

quality assurance

concepts of cosmetic chemistry:

atoms

bonds

ions

molecules

chemical compounds

matter

chemical change

neutralisation and buffering

organic chemistry

chemical reactions

acids and bases and their effect on human health

cosmetic ingredients

liposomes

liposome structure

types of liposomes:

unilaminate

multilaminate

uses of liposomes

oils

semisolid emollients

polyethylene glycols (PEGs)

waxes

surfactants

thickeners

organic chemistry:

carbon structures

bonds between carbon structures

saturated and unsaturated bonds

types of organic chemicals

major skin chemicals

proteins

soluble and insoluble proteins

lipids:

non-saponifiable

saponifiable

common fatty acids

complex lipids:

phospholipids

sphingolipids

effects and benefits of cosmetic product ranges:

cleansing

toning

moisturising

exfoliating

moisturising

occludent treatment

remedial treatments

percutaneous absorption:

skin as a barrier

skin and the percutaneous absorption process

absorption pathways

rates of penetration

use of vehicles or carriers

measuring percutaneous absorption

bioavailability and biological activity

therapeutic

cosmetic

actions of cosmeceutical products

beauty therapy products:

types of face masks:

wax-based

rubber-based

hydrocolloid-based

earth-based

vinyl

protein

fruit and vegetable preparations

facial and body powders:

slip powders

covering powders

absorbency powders

lipsticks:

solvents

waxes

emollients and waterproofing agents

dispersant agents

perfumes

colours

eye make-up:

block mascara made from wax, soap, and pigment

cream mascara made from pigment, cold cream or a vanishing cream base

liquid mascara made from alcohol and resin solutions

eyeshadows and eyeliners:

anhydrous creams

oil and water

wax crayon

pressed powders

liquid suspensions made from pigment dispersion in oil, gum or alcohol

colour in cosmetics:

pigment

dyes

lakes

colour interaction

colour regulation

colour codes

contraindications:

manufacturers' product-specific contraindications based on:

skin type

skin conditions

skin disorders

known allergic reactions

post-treatment care and advice:

lifestyle changes

sun protection

skin care

effects of nutrition on skin and hair

product advice

advice on further services.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment.

Assessment must ensure access to:

clients with different beauty products requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

workplace documents:

manufacturer instructions for equipment

product manuals listing product ingredients, formulations, labelling and guidelines for use.

Assessment must ensure use of:

a comprehensive professional range for at least one of the following:

nail care

make-up

skin care

assessment activities that allow the individual to:

provide advice within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors and:

hold a qualification as a beautician or beauty therapist

have worked as a beautician for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBCOS001 Provide cosmetic tattooing consultations

Modification History

No equivalent unit.

Application

This unit describes the performance outcomes, skills and knowledge required to provide consultations to clients seeking cosmetic tattoo treatments.

It requires the ability to consult with clients to determine requirements, identify any precautions or contraindications and design the tattoo for lips, eyebrows, eyelids, face, breast areola or scalp and obtain informed consent.

This unit applies to cosmetic tattooists who work in salons or clinics where cosmetic tattoos are provided on face or body.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Cosmetic Tattooing

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Determine contraindications and precautions.	1.1. Discuss with client cosmetic tattooing requirements and expectations to identify their treatment priorities. 1.2. Conduct skin analysis of area to be tattooed and confirm with client the tattoo service required. 1.3. Review client medical history, medications, and lifestyle and occupational factors to identify potential contraindications or adverse reactions. 1.4. Advise client of contraindications to cosmetic tattooing and refer to appropriate professional as required. 1.5. Identify any skin disorders and diseases and discuss potential adverse reactions with client.
2. Consult with client.	2.1. Clarify goals and priorities with the client to confirm their expectations. 2.2. Ask the client about any existing tattooing and any complications and concerns and their level of satisfaction. 2.3. Explain treatment process including sequence, duration, frequency and cost. 2.4. Identify skin type and skin undertones of client. 2.5. Propose and decide on colour options in agreement with the client. 2.6. Discuss techniques to be used and recommend accordingly. 2.7. Explain the requirements for aftercare and possibility of adverse reactions. 2.8. Manage client expectations of treatment outcomes and discuss and select evaluation strategies. 2.9. Discuss treatment alternatives and refer to a healthcare professional as required. 2.10. Develop and confirm a treatment plan with approval of the client. 2.11. Develop a treatment plan and seek agreement from the client and signed consent. 2.12. Photograph area to be tattooed prior to and after the shape has been marked up ensuring clarity and comparability of image.
3. Design tattoo.	3.1. Map out shape and colour of tattoo to suit skin colour and facial shape, scalp or breast area, and to meet client preference and expectations. 3.2. Seek feedback from client and modify treatment plan if required. 3.3. Finalise and document treatment plan and obtain signed client consent to proceed with treatment.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	extract relevant information from clients’ medical history documents about medication, lifestyle factors and their effect on treatment.
Writing skills to:	record client expectations, previous medical history, contraindications, medical conditions and lifestyle factors that affect cosmetic tattooing develop client treatment plans and records.
Oral communication skills to:	sensitively question and consult with client to determine requirements and expectations and identify contraindications and other information prior to proceeding with cosmetic tattooing provide comprehensive and sometimes complex information on cosmetic tattooing to client.
Problem-solving skills to:	identify issues and modify technique or products to minimize skin damage and client discomfort.
Teamwork skills to:	work collaboratively with colleagues and health care professionals to optimise client outcomes.
Planning and organising skills to:	sequence treatments into an effective plan identify appointment times and negotiate with colleagues for access to equipment and rooms.
Self-management skills to:	manage length of consultation recognise scope of practice issues and refer clients to colleagues or health care professionals.
Technology skills to:	Take photographs using suitable lighting, lens and focussing to accurately record tattooing progress Use client software to record and update client notes.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBCOS001 Provide cosmetic tattooing consultations

Modification History

No equivalent unit.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

analyse treatment area, communicate with and develop treatment plans for six clients for at least one of the following tattooing sites:

eyelids

eyebrow

lips

breast areola

scalp micropigmentation

during the above consultations:

design and mark up tattoos to meet requirements and expectations for each client

develop, record and maintain treatment plans and records for each client specifying all relevant details

identify and manage contraindications or potential adverse reactions to cosmetic tattoo services.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

organisational policies and procedures for initial client contact and information required during first appointment:

client consultation form:

Fitzpatrick skin types

client expectations

pre- and post-treatment photos of client

maintenance schedule and duration

consent form and checklist

medical form

contraindications:

current medications

recent surgery

professional treatment

role of and process for patch testing, including:

identification of allergies

healed results

client considerations for procedure:

existing cosmetic tattoos:

any complications

concerns

whether client expectations were met and satisfied

injectables history

skin undertone

allergies

past medical history

lifestyle and occupation

smoking

potential adverse reactions

photography requirements and schedule including before, during and immediately after treatment

overview of topical anaesthetics:

anaesthetics and how they work

state and territory legislation and regulatory requirements for anaesthetics

cosmetic tattoo design

tattooing techniques:

solid

shaded

hairstrokes

post treatment care procedures and advice for specific treatment areas:

special care of specific treatment area

sun protection

managing the healing process

follow up treatments

ongoing assessment

home care

wound healing and infections

contact for adverse reactions

infection control processes

contamination risks

personal hygiene and salon attire

guidelines for wearing artificial nails and nail polish

emergency procedures

treatment plans and records and contents including:

contraindications

skin analysis

treatment schedule

relevant medical history and medications

adverse reactions

aftercare recommendations and advice

changes in client skin condition

anaesthetic used and method of application

outcomes of treatments

needle size and type to be used

pigments and products used

tattoo design

things to consider when obtaining informed consent:

risks and risk management

legal disclaimer

complications

marketing

influence of drugs or alcohol

legal age of consent

ethical communication of treatment including viable treatment options

pre- and post-treatment care:

information

compliance

normal, abnormal and delayed wound healing as related to the specific treatment

advice on lifestyle

treatment plan:

number of treatments

cost.

Assessment Conditions

Skills must be demonstrated in a cosmetic tattooing environment; this can be:

an industry workplace or

a simulated workplace set up for the purpose of skills assessment, that provide services to paying members of the public.

Assessment must ensure access to:

relevant documentation:

organisational policies and procedures relevant to cosmetic tattooing

current standards and guidelines:

AS/NZS 1336:2014 Eye and face protection Guidelines

safety guidelines for skin penetration procedures under relevant legislation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors and:

have worked for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBCOS002 Apply knowledge of colour theory and pigmentology to cosmetic tattooing

Modification History

No equivalent unit.

Application

This unit describes the performance outcomes, skills and knowledge required to apply underpinning theoretical knowledge of colour theory and pigmentology to cosmetic tattooing. It involves knowledge of pigment ingredients, colour theories, and the way colour works under the skin.

It requires the ability to make pigment selections based on knowledge of pigment characteristics and colours, and client skin type and colour. It also requires the ability to perform colour correction.

This unit applies to cosmetic tattooists who work in salons or clinics where cosmetic tattoos are provided on face or body.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Cosmetic Tattooing

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Select colour based on knowledge of the colour wheel.	1.1. Identify primary colours on the colour wheel and how to mix colours to make secondary colours. 1.2. Identify secondary colours and how to mix colours to create intermediate colours. 1.3. Identify intermediate colours and how to mix colours to create tertiary colours. 1.4. Identify tertiary colours and neutralising colours. 1.5. Identify hue, tone, value, saturation, and temperature of colours.
2. Research information about pigments and pigmentology.	2.1. Identify cosmetic tattoo pigment colours on the International Nomenclature Cosmetic Ingredients (INCI). 2.2. Identify colorants approved for use in food, drugs and cosmetics. 2.3. Identify colourants in cosmetic tattoo pigments. 2.4. Identify and describe organic and in inorganic pigments. 2.5. Identify cosmetic pigment bottle ingredients, the additives used and their purpose. 2.6. Identify black, brown, blue, green and red pigments and their characteristics. 2.7. Research Food and Drug Administration (FDA) colour additive list and the contents. 2.8. Research and identify lightfastness and bleed resistance of cosmetic tattooing pigments. 2.9. Establish the chemical composition of pigments prior to use to determine any potential toxic and harmful effects. 2.10. Identify cosmetic tattoo pigment effects on the skin. 2.11. Identify risks including toxic and adverse effects of pigments when used in combination with other products or treatments. 2.12. Identify legislation and regulations relating to pigments and customer safeguards and protection systems that apply to cosmetic tattooing procedure to be carried out.
3. Research and identify skin undertones and Fitzpatrick skin types as it applies to cosmetic tattooing.	3.1. Research and identify skin undertones. 3.2. Research and identify cool, warm and neutral skin and describe the characteristics of each. 3.3. Identify and describe skin overtones. 3.4. Research, identify and describe Fitzpatrick skin types I - VI.
4. Research colour correction.	4.1. Identify the complimentary colours on the colour wheel. 4.2. Research and describe how the portions of primary and secondary colours influence density of colour and saturation in colour correction. 4.3. Research and identify what colours are used to neutralise or correct a brow that has turned; red, pink, orange, salmon, violet, purple, blue, grey, green. 4.4. Identify how a faded treatment area with violet, orange and grey residual colour in the skin can be colour corrected.
5. Select colour for cosmetic tattoos.	5.1. Identify client Fitzpatrick skin type to enable selection of suitable colour that is compatible with client skin pigments. 5.2. Identify client skin undertone to establish an appropriate base colour. 5.3. Select colours that are compatible with skin and hair tone and meet desired effect of client.
6. Perform colour correction.	6.1. Analyse area to be corrected and identify desired change and outcome. 6.2. Identify options for correction methods and available pigments to correct colour. 6.3. Select and use appropriate colour to modify or change undesired tone or effect. 6.4. Determine and agree on method of correction in consultation with the client. 6.5. Ensure that colour correction technology will not result in a further negative outcome.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret potentially complex documents: technical information on chemical composition of pigments materials describing effects of various pigments on skin and body including toxic and adverse effects.
Problem-solving skills to:	determine an effective solution from available options to correct colour mistakes or address client complaints.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBCOS002 Apply knowledge of colour theory and pigmentology to cosmetic tattooing

Modification History

No equivalent unit.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

identify the pigment base colour of at least 12 different pigment colours

mix appropriate pigment colours to create a brown colour at least six times

colour correct four of each of the following fugitive colours:

violet

orange, red, salmon

grey, blue, green

review and assess colour corrected area four to eight weeks following the initial correction, according to individual treatment requirements, and confirm future treatment plan

analyse and determine individual skin undertone and Fitzpatrick skin types for:

five physical clients, and

15 simulated client scenarios

for each of the above, select the most appropriate pigment base for use on each person.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

Fitzpatrick skin type classification:

characteristics of types I - VI

special considerations for different Fitzpatrick skin types

what differentiates Fitzpatrick skin type I from Fitzpatrick skin type II

skin undertones as it relates to implanted tattoo pigment:

olive

translucent

ruddy

sallow

peaches and cream

brown and extreme

the colour wheel:

primary, secondary, intermediate and tertiary colours

how to mix colours to create:

secondary colours

intermediate colours

tertiary colours

neutralising colours

how to identify:

hue

tone

value

saturation

temperature of colours

colours in pigments:

colour codes

dyes

interaction of colours

lakes

pigments

ingredients and characteristics of tattooing pigments:

key ingredients

light fastness

molecules

substrates

effects on the skin

the difference between a toner pigment and a lake pigment

the pigment characteristics, chemical composition, particle size, manufacturing processes for:

inorganic

insoluble pigments

iron oxides

titanium dioxide

ultramarines Manganese Violet

organic insoluble carbon black and the different manufacturing processes for:

furnace black

lamp black

thermal black

bone black

how to identify:

which carbon is being used in cosmetic tattooing pigments

the FDA colour index numbers for cosmetic tattooing pigments

cosmetic tattoo pigment colours in the International Nomenclature Cosmetic Ingredients (INCI)

colourants approved for use in food, drugs and cosmetics

colourants in cosmetic tattoo pigments and colour code numbers:

organic and inorganic pigments

cosmetic pigment bottle ingredients, the additives used and their purpose

difference between a pigment and a dye

difference between cosmetic tattooing pigment and traditional tattoo ink

brown pigments and their characteristics:

how brown inorganic iron oxide pigments are produced

chemical organic browns and the colour index numbers

black pigments, their characteristics and colour index numbers

Food and Drug Administration (FDA) colour additive list and its contents:

pigment colours which are approved for use in cosmetics

colour index names and numbers

yellow pigments, their characteristics and colour index numbers

blues and greens pigments, their characteristics and colour index numbers

red pigments, their characteristics and colour index numbers

lightfastness and bleed resistance of cosmetic tattooing pigments:

the logarithmic blue wool scale

preparation and dilution of pigments

the reasons why:

pigment colours fade in the skin

residual fugitive colours may be left in the skin from an aged cosmetic tattoo

a brown eyebrow tattoo may fade to an undesired colour

risks of pigment use:

toxic effects

contribution to premature ageing

allergens and carcinogens of some colours

adverse effects when used in combination with other products or treatments

difference between organic and inorganic pigments:

titanium

iron oxide

alumina hydrate

carbon

establishing a pigment base colour

placement of pigment and influence on colour

colour migration

adverse reactions to pigment:

allergic reactions

short-term inflammation

colour correction techniques and methods to avoid e.g. lasers

cosmetic tattoo removal options and the relationship to pigment removal:

saline

acid

laser

storage of pigments:

sterility

use by dates

customer safeguards and protection systems:

Council of Europe ResAP Resolution (2008)

Rapid Alert System for Non-Food Consumer Products (RAPEX alert)

Research Food and Drug Administration (FDA) recalls of tattoo pigments

role of the Australian Industrial Chemicals Introduction Scheme (AICIS) and importation of cosmetic tattooing pigments into Australia

how to read and understand pigment labels to:

identify ingredients:

that are toxic

that are carcinogenic, mutagenic or reprotoxic and which are defined by the current European regulations and should be avoided

check for colourants and other ingredients that may be harmful

legislation and regulations relating to pigments:

pigments registered for purpose on the Australian Register of Therapeutic Goods.

Assessment Conditions

Skills must be demonstrated in a cosmetic tattooing environment; this can be:

an industry workplace or

a simulated workplace set up for the purpose of skills assessment.

Assessment must ensure access to:

relevant documentation:

sources of information on cosmetic tattooing pigments

key aspects of relevant federal, state or territory, and local Acts and regulations relating to use of cosmetic tattooing pigments

colour wheel and colour charts for pigments.

Assessors must satisfy the Standards for Registered Training Organisations' requirements for assessors and:

have worked for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBCOS003 Incorporate elements and principles of design in cosmetic tattooing

Modification History

No equivalent unit.

Application

This unit describes the performance outcomes, skills and knowledge required to incorporate the elements and principles of design to cosmetic tattoo treatments.

It requires the ability to consult with clients to determine their visual requirements and expectations, and design cosmetic tattoos for lips, eyebrows, eyelids, face, breast areola or scalp accordingly.

This unit applies to cosmetic tattooists who work in salons where cosmetic tattoos are provided on face or body.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Cosmetic Tattooing

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Confirm client requirements for cosmetic tattoo design.	1.1. Clarify and prioritise purpose, main elements and design considerations in consultation with client. 1.2. Evaluate the aesthetics of the cosmetic tattoo designs. 1.3. Undertake research to inform cosmetic tattoo design ideas. 1.4. Develop design ideas for discussion based on initial research.
2. Explore cosmetic tattoo design elements and principles to inform concept.	2.1. Generate ideas and designs based on research and analysis. 2.2. Trial designs using the elements and principles of design including the Golden Ratio and Phi Ratio. 2.3. Consider historical, current and future perspectives and trends that might inform designs. 2.4. Propose and decide on colour options in agreement with the client. 2.5. Take account of particular healed results associated with the use of different cosmetic tattoo techniques. 2.6. Propose cosmetic tattoo design and present outcomes in a progressive and logical format. 2.7. Evaluate potential for new approaches based on capabilities of techniques already used. 2.8. Adapt and use relevant ideas and approaches in designing cosmetic tattoos.
3. Produce simple drawings of cosmetic tattoo designs.	3.1. Explore ways of representing ideas through application of different techniques. 3.2. Examine technical aspects of the cosmetic tattoo design concept. 3.3. Consider and establish criteria for selecting techniques, tools, equipment, and consumables required for the production of design concepts based on experimentation results. 3.4. Select techniques best suited to represent ideas. 3.5. Select tools and materials required for selected techniques. 3.6. Consider elements and principles of design when selecting techniques, tools and materials. 3.7. Draw ideas using selected techniques. 3.8. Seek feedback from client on proposed design and take action to improve as required.
4. Develop cosmetic tattooing designs.	4.1. Determine a cosmetic tattoo design based on knowledge and understanding of different techniques. 4.2. Select approach to cosmetic tattoo which meets established criteria. 4.3. Refine the cosmetic tattoo design according to ongoing experimentation and client feedback.
5. Identify and evaluate appropriate process and cosmetic tattooing techniques to achieve design.	5.1. Recognise possible constraints related to design outcome. 5.2. Identify potential techniques to achieve desired outcome. 5.3. Produce sample designs using alternative methods and techniques. 5.4. Evaluate sample designs in terms of conceptual design. 5.5. Identify design limitations and determine approaches to overcome limitations.
6. Finalise cosmetic tattoo design.	6.1. Apply elements and principles of design to create cosmetic tattoo design. 6.2. Determine the cosmetic tattoo design using techniques from research and experimentation to meet design requirements. 6.3. Evaluate and respond to potential changes to the required techniques in order to meet the agreed design. 6.4. Refine and finalise the design based on client feedback.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Oral communication skills to:	use questioning and active listening to clarify task requirements, and seek and respond to feedback follow accepted practices and protocols in seeking advice and opinions from others.
Learning skills to:	identify and use feedback as a strategy to improve skills.
Interact with others:	follows accepted practices and protocols in seeking advice and opinions from others.
Problem-solving skills to:	find solutions to technical challenges in order to realise planned design address and remedy previous areas of concern in cosmetic tattooing.
Initiative and enterprise skills to:	manage own decisions about appropriate techniques to represent ideas using experimentation and feedback.
Planning and organising skills to:	plan and undertake routine drawing tasks in consultation with others.
Get the work done:	plans and undertakes routine drawing tasks in consultation with others makes routine decisions using defined circumstances to assist manages own decisions about appropriate techniques to represent ideas using experimentation and feedback.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBCOS003 Incorporate elements and principles of design in cosmetic tattooing

Modification History

No equivalent unit.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

For six different clients with diverse purpose and design requirements:

determine purpose, main elements and design considerations in consultation with client

apply design elements and principles to generate designs for cosmetic tattoos

follow design process to reach solution on final design in agreement with client

for each design select tools, materials and techniques required to produce drawings

produce and refine six drawings that:

demonstrate basic techniques

communicate ideas.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

elements and principles of design and their specific application to cosmetic tattooing:

anatomical morphology

form

structure

location

colour

texture

balance

cosmetic tattoo design process

design technology and techniques as related to cosmetic tattooing

aesthetics of design

characteristics of a design and how the elements interact with each other

design:

the subject matter or theme for the work

the relationship of the work to a theoretical and historical context

elements and principles of design structure

prototype form design work

criteria for selecting techniques:

consistency with the conceptual vision for the proposed design

personal affinity with the techniques

ease of application of the techniques

access to materials, tools, equipment and pigments for the techniques

design language and terminology relevant to cosmetic tattooing

drawing techniques and role in representing ideas

common drawing tools and materials

physical properties and capabilities of the materials, tools and equipment used in cosmetic tattooing

research options for design ideas:

books, journals, newspapers and catalogues

visiting exhibitions, museums

conducting material and technical experiments and tests

attending lectures and talks

approaching individuals with relevant expertise.

Assessment Conditions

Skills must be demonstrated in a cosmetic tattooing environment; this can be:

an industry workplace or

a simulated workplace set up for the purpose of skills assessment.

Assessment must ensure access to:

relevant documentation:

organisational policies and procedures relevant to cosmetic tattooing

current standards and guidelines:

AS/NZS 1336:2014 Eye and face protection Guidelines

safety guidelines for skin penetration procedures under the Public Health Act 2010.

Assessment must ensure use of:

individual work station consisting of:

adjustable treatment chair or table with safe working access to both sides and ends

drawing tools and equipment

clients with different client service requirements, who have the expectation that the services provided reflect those of a commercial business.

Assessors must satisfy the Standards for Registered Training Organisations' requirements for assessors and:

have worked for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBCOS004 Provide cosmetic tattoo for eyebrows

Modification History

No equivalent unit.

Application

This unit describes the performance outcomes, skills and knowledge required to prepare for, design and perform cosmetic tattooing for eyebrows to meet client requirements.

It requires the ability to confirm client requirements, prepare the treatment area and equipment, map out and shape the skin area to be treated, perform the procedure and provide post-treatment care and advice.

This unit applies to cosmetic tattooists who work in salons or clinics where cosmetic tattoos are provided on face or body.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

Cosmetic tattooing is subject to Skin Penetration regulation in some states and territories. The supply of topical anaesthetics is restricted in some states or territories.

Pre-requisite Unit

Unit Code	Unit Title
SHBBINF002	Maintain infection control standards
Or;
HLTINF005	Maintain infection prevention for skin penetration treatments
SHBBCOS001	Provide cosmetic tattooing consultations
SHBBCOS002	Apply knowledge of colour theory and pigmentology to cosmetic tattooing
SHBBCOS003	Incorporate elements and principles of design to cosmetic tattooing
SHBBSSC004	Identify the function and structure of skin and hair for cosmetic tattooing

Competency Field

Cosmetic Tattoo

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Set up treatment area and equipment and prepare client.	1.1. Access and review client treatment plan if available and confirm client objectives and expectations. 1.2. Prepare self for treatment with correct personal protective equipment. 1.3. Set up treatment area according to infection control standards, and ensure required equipment and consumables are available. 1.4. Prepare client on bed, cleanse skin, and ensure client is comfortable. 1.5. Apply topical numbing cream to skin, on area to be treated in accordance with state or territory legislation. 1.6. Confirm skin type and skin undertones and any contraindications found on treatment plan. 1.7. Set up machine or hand tool and select appropriate needle cartridge to be used for client’s skin type. 1.8. Select and record appropriate pigment colour selection for client’s skin.
2. Perform cosmetic tattooing on eyebrows.	2.1. Map out shape and colour of cosmetic tattoo according to planned design and obtain client consent on design. 2.2. Photograph area to be tattooed prior to, during and immediately after treatment. 2.3. Open sterile needle packs in front of client. 2.4. Select, prepare and record needles and pigments to be used. 2.5. Provide cosmetic tattooing treatment according to treatment plan. 2.6. Treat client using correct needle, angle and depth for the application. 2.7. Interact with and reassure client throughout the treatment 2.8. Comply with health, hygiene and skin penetration regulations and requirements. 2.9. Apply aftercare products so that client discomfort is minimised.
3. Review treatment.	3.1. Evaluate treatment outcomes with client and seek feedback to determine client satisfaction. 3.2. Record treatment parameters and outcomes of treatment on client treatment plan including pre- and post-treatment photographs. 3.3. Rebook client as required for check-up or further treatments.
4. Advise client on aftercare.	4.1. Provide post-treatment care advice and recommend products and future treatments. 4.2. Ask questions to confirm client understanding. 4.3. Manage client expectations of treatment outcomes and discuss and select evaluation strategies. 4.4. Provide advice on suitable referral source on treatment progress and recommend products and future treatments as required. 4.5. Rebook client for re-assessment or further treatment as required.
5. Clean treatment area.	5.1. Remove used linen and clean treatment surfaces and equipment according to organisational policies and procedures and state or territory codes of practice and regulations. 5.2. Dispose of needles in sharps container. 5.3. Sterilise or dispose of any instrument that has come into contact with body fluids. 5.4. Restock equipment and products in preparation for next treatment. 5.5. Dispose of general and any hazardous waste to minimise negative environmental impacts and according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret potentially complex documents: workplace work health and safety policies and procedures materials describing industry and regulatory requirements of skin penetration procedures.
Writing skills to:	produce clear and accurate records of treatment and post-treatment advice.
Oral communication skills to:	provide explanations and advice to clients that describe in simple terms the healing process and post treatment care procedures and products question and confirm client understanding of information and advice provided communicate with clients from diverse backgrounds respond to customer complaints.
Numeracy skills to:	mix pigment ratios.
Learning skills to:	learn art and design principles and techniques.
Problem-solving skills to:	resolve situations when outcomes of cosmetic tattooing do not meet client expectations.
Self-management skills to:	prioritise tasks.
Technology skills to:	use a camera record client history and before and after images use word-processing software.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBCOS004 Provide cosmetic tattoo for eyebrows

Modification History

No equivalent unit.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide six eyebrow cosmetic tattoos for six different clients with different skin types, skin colours and desired treatment outcomes

during the above six cosmetic tattoos, use each of the following methods at least twice:

hair stroked

shading and solid

combination

for each of the above clients:

diagnose client Fitzpatrick skin type

design eyebrow shapes

apply tattoo pigments

use suitable needles

evaluate healed results and provide touch-up treatment as required

photograph treatment area prior to, during and after treatment

record treatment and update client treatment plan

provide post-treatment care and product advice.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state, territory or local health and hygiene regulations and requirements relevant to cosmetic tattooing:

skin penetration guidelines

use of topical anaesthetics

practitioner’s legal and insurance liabilities and responsibilities for cosmetic tattooing treatment:

role and importance of indemnity insurance

potential risks, liabilities and consequences of non-coverage

organisational policies and procedures relevant to cosmetic tattooing:

client record management

equipment use and maintenance

incident reporting

contingency management if skin does not react well to treatment

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

waste disposal

work health and safety

work health and safety requirements:

safe practices and management when using electrical currents

safe practices for using needles

considerations for safety of operator and client during treatment

safe use of topical anaesthetics

possible adverse reactions and how to manage these

contraindications specific to eyebrow tattooing:

skin conditions:

conditions on effected area:

rosacea

dermatitis

eczema

currently under the care of a physician or dermatologist for any skin conditions pertaining the face

keloid scarring

four weeks pre-post resurfacing treatments:

Laser

BroadBand Light (BBL)

Intense Pulsed Light (IPL)

strong chemical peels

skin needling (four weeks pre-post)

visible sunburn

medical history:

uncontrolled diabetes

currently undergoing chemotherapy or radiation

pregnancy or breastfeeding

immunodeficiency virus

haemophilia

allergies to topical numbing ingredients (lidocaine, tetracaine, benzocaine, epinephrine)

prescription medicines:

isotretinoin

prescription vitamin A

opioid medication

recent use of botox or fillers

considerations:

blood thinning medication

thyroid medications

fish oil supplements

face shapes:

bone structure

brow mapping

eye or eyelid shape

treatment options:

tattoo with machine

tattoo with a hand tool

different needles and their uses:

single

triple

slanted

brow style options:

hair stroked

shading and solid

combination

procedures for tattooing eyebrows:

cleansing

brow mapping and shaping

use of anaesthetic and topical creams

tattooing techniques:

needle shapes, taper and selection

needle depth

needle angle

available devices:

machine

single hair strokes

post treatment care procedures and advice for specific treatment areas:

special care of treatment area

sun protection

managing the healing process

follow up treatments

ongoing assessment

healed expectations

aftercare for eyebrow treatments:

safety related to resumption of lash enhancements after treatment

elevation of head

procedures for reviewing and assessing treatment

process correction of previous treatments to eyebrow.

Assessment Conditions

Skills must be demonstrated in a cosmetic tattooing environment; this can be:

an industry workplace or

a simulated workplace set up for the purpose of skills assessment

Assessment must ensure access to:

relevant documentation:

organisational policies and procedures relevant to cosmetic tattooing

current standards and guidelines:

AS/NZS 1336:2014 Eye and face protection Guidelines

safety guidelines for skin penetration procedures

use of topical anaesthetics according to state or territory legislation

manufacturer instructions and safety data sheets for pigments and any other chemicals as required.

Assessment must ensure use of:

cleaning and disinfection products and equipment

client gowns and hair protectors

personal protective equipment:

disposable gloves

apron

sharps container

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

equipment and materials:

cosmetic tattoo machine

disposable hand tools

pigments (minimum of ten)

pigment:

holders

diluters

colour modifiers

disposable needles in sterile packs

disposable, single use, sterile skin wipes

sterilised or single use and disposable small tools and equipment

tissues

topical anaesthetic creams, according to state or territory legislation

individual work station consisting of:

adjustable treatment chair or table with safe working access to both sides and ends

individual electricity supply

magnifying lamp

operator chair

trolley for products

sterile dressing kit and equipment

brow powder, pencils, brow mapping string, sticky head bands for brow mapping

treatment towels or linen, or disposable linen

paying clients with different cosmetic tattooing requirements, and who have the expectation that the services provided reflect those of a commercial business

assessment activities that allow the individual to:

complete cosmetic tattooing services within commercially realistic speed, timing and productivity requirements

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation' requirements for assessors and:

have worked for at least three years where they have applied the skills and knowledge of this unit of competency

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBCOS005 Provide cosmetic tattoo for lips

Modification History

No equivalent unit.

Application

This unit describes the performance outcomes, skills and knowledge required to prepare for, design and perform cosmetic tattooing for lips to meet client requirements.

It requires the ability to confirm client requirements, prepare the treatment area and equipment, map out and shape the skin area to be treated, perform the procedure and provide post-treatment care and advice.

This unit applies to cosmetic tattooists who work in salons or clinics where cosmetic tattoos are provided on face or body.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

Cosmetic tattooing is subject to Skin Penetration regulation in some states and territories. The supply of topical anaesthetics is restricted in some states or territories.

Pre-requisite Unit

Unit Code	Unit Title
SHBBINF002	Maintain infection control standards
Or;
HLTINF005	Maintain infection prevention for skin penetration treatments
SHBBCOS001	Provide cosmetic tattooing consultations
SHBBCOS002	Apply knowledge of colour theory and pigmentology to cosmetic tattooing
SHBBCOS003	Incorporate elements and principles of design to cosmetic tattooing
SHBBSSC004	Identify the function and structure of skin and hair for cosmetic tattooing

Competency Field

Cosmetic Tattooing

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Set up treatment area and equipment and prepare client.	1.1. Access and review client treatment plan if available and confirm client objectives and expectations. 1.2. Prepare self for treatment with correct personal protective equipment. 1.3. Set up treatment area according to infection control standards, and ensure required equipment and consumables are available. 1.4. Prepare client on bed, cleanse skin, and ensure client is comfortable. 1.5. Apply topical numbing cream to skin, on area to be treated according to state or territory legislation. 1.6. Confirm Fitzpatrick skin type and skin undertones and any contraindications found on treatment plan. 1.7. Set up machine or hand tool, and select appropriate needle cartridge to be used for client’s skin type. 1.8. Select and record appropriate pigment colour selection for client’s skin.
2. Perform lip cosmetic tattooing.	2.1. Map out shape and colour of cosmetic tattoo according to planned design and obtain client consent on design. 2.2. Photograph area to be tattooed prior to, during and immediately after treatment. 2.3. Open sterile needle packs in front of client. 2.4. Select, prepare and record needles and pigments to be used. 2.5. Provide cosmetic tattooing treatment according to treatment plan. 2.6. Treat client using correct needle, angle and depth for the application. 2.7. Interact with and reassure client throughout the treatment. 2.8. Comply with health, hygiene and skin penetration regulations and requirements. 2.9. Apply aftercare products so that client discomfort is minimised.
3. Review treatment.	3.1. Evaluate treatment outcomes with client and seek feedback to determine client satisfaction. 3.2. Record treatment parameters and outcomes of treatment on client treatment plan including pre- and post-treatment photographs. 3.3. Rebook client as required for check-up or further treatments.
4. Advise client on aftercare.	4.1. Provide post-treatment care advice and recommend products and future treatments. 4.2. Manage client expectations of treatment outcomes and discuss and select evaluation strategies. 4.3. Provide suitable referral for treatment of contraindicated conditions and recommend products and future treatments as required. 4.4. Rebook client for re-assessment or further treatment as required.
5. Clean treatment area.	5.1. Remove used linen and clean treatment surfaces and equipment according to organisational policies and procedures and state or territory codes of practice and regulations. 5.2. Dispose of sharps in sharps container. 5.3. Sterilise or dispose of any instrument that has come into contact with body fluids. 5.4. Restock equipment and products in preparation for next treatment. 5.5. Dispose of general and any hazardous waste to minimise negative environmental impacts and according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret potentially complex documents: organisational work health and safety policies and procedures materials describing industry and regulatory requirements of skin penetration procedures.
Writing skills to:	produce clear and accurate records of treatment and post-treatment advice.
Oral communication skills to:	provide explanations and advice to clients that describe in simple terms the healing process and post treatment care procedures and products question and confirm client understanding of information and advice provided communicate with clients from diverse backgrounds respond to customer complaints.
Numeracy skills to:	mix pigment ratios.
Learning skills to:	learn art and design principles and techniques.
Problem-solving skills to:	resolve situations when outcomes of cosmetic tattooing do not meet client expectations.
Technology skills to:	use a camera record client history and before and after images use word-processing software.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBCOS005 Provide cosmetic tattoo for lips

Modification History

No equivalent unit.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide six lip cosmetic tattoos for six different clients with different skin types, skin colours and desired treatment outcomes

for each of the above clients:

diagnose Fitzpatrick skin type

design lip liners and lip fill shape

apply tattoo pigments

use suitable needles

evaluate healed result and provide touch-up treatment as required

photograph treatment area prior to and after treatment

record treatment and update client treatment plan

provide post-treatment care and product advice.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state, territory or local health and hygiene regulations and requirements relevant to cosmetic tattooing:

skin penetration guidelines

use of topical anaesthetics

practitioner’s legal and insurance liabilities and responsibilities for cosmetic tattooing treatment:

role and importance of indemnity insurance

potential risks, liabilities and consequences of non-coverage

organisational policies and procedures relevant to cosmetic tattooing:

client record management

equipment use and maintenance

incident reporting

contingency management e.g. if skin does not react well to treatment

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

waste disposal

work health and safety

work health and safety requirements:

safe practices and management when using electrical currents

safe practices for using needles

considerations for safety of operator and client during treatment

personal protective equipment

safe use of topical anaesthetics

contraindications specific to lips:

active herpes simplex

skin cancers and sun spots

recent fillers

specific Fitzpatrick skin type

medical history:

uncontrolled diabetes

currently undergoing chemotherapy or radiation

pregnancy or breastfeeding

immunodeficiency virus

haemophilia

allergies to topical numbing ingredients (lidocaine, tetracaine, benzocaine, epinephrine)

prescription medicines:

Roaccutane medication

prescription vitamin A

opioid medication

recent use of botox or fillers

considerations:

blood thinning medication

thyroid medications

fish oil supplements

lip anatomy:

lip structure

bone structure

treatment options:

lip line

full lip

lip line and blend

different needles and their uses:

single

triple

slanted

tattooing techniques:

needle shapes, taper and selection

needle depth

needle angle

tattooing procedures

use of mouth guard

use of anaesthetic

post treatment care procedures and advice for specific treatment areas:

special care of treatment area

sun protection

managing the healing process

follow up treatments

ongoing assessment

aftercare for lip treatments:

antiviral

avoidance of hot food and beverages

elevation of head

avoidance of direct personal contact

post-care cleansing

product application

client expectation during healing

colour metabolization in the skin

healed expectations

required consideration of the line outside the vermillion border

procedures for reviewing and assessing treatment

process for correction of previous cosmetic tattooing treatments to lips.

Assessment Conditions

Skills must be demonstrated in a cosmetic tattooing environment; this can be:

an industry workplace or

a simulated workplace set up for the purpose of skills assessment.

Assessment must ensure access to:

relevant documentation:

organisational policies and procedures relevant to cosmetic tattooing

current standards and guidelines:

AS/NZS 1336:2014 Eye and face protection Guidelines

safety guidelines for skin penetration procedures

use of topical anaesthetics

manufacturer instructions and safety data sheets for pigments and any other chemicals as required.

Assessment must ensure use of:

cleaning and disinfection products and equipment

client gowns and hair protectors

personal protective equipment:

disposable gloves

apron

sharps container

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

equipment:

cosmetic tattoo machine and matching transmission shaft

disposable hand tools

pigments (minimum of ten)

pigment:

holders

diluters

colour modifiers

disposable needles in sterile packs

disposable, single use, sterile skin wipes

sterilised or single use and disposable small tools and equipment

tissues

topical anaesthetic creams, according to state or territory legislation

individual work station consisting of:

adjustable treatment chair or table with safe working access to both sides and ends

individual electricity supply

magnifying lamp

operator chair

trolley for products

sterile dressing kit and equipment

treatment towels or linen, or disposable linen

paying clients with different client cosmetic tattooing requirements, and who have the expectation that the services provided reflect those of a commercial business.

assessment activities that allow the individual to:

complete cosmetic tattooing services within commercially realistic speed, timing and productivity requirements

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation' requirements for assessors and:

have worked for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBCOS006 Provide cosmetic tattoo for eyes

Modification History

No equivalent unit.

Application

This unit describes the performance outcomes, skills and knowledge required to prepare for, design and perform cosmetic tattooing for eyes to meet client requirements.

It requires the ability to confirm client requirements, prepare the treatment area and equipment, map out and shape the skin area to be treated, perform the procedure and provide post-treatment care and advice.

This unit applies to cosmetic tattooists who work in salons or clinics where cosmetic tattoos are provided on face or body.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

Cosmetic tattooing is subject to Skin Penetration regulation in some states and territories. The supply of topical anaesthetics is restricted in some states or territories.

Pre-requisite Unit

Unit Code	Unit Title
SHBBINF002	Maintain infection control standards
Or;
HLTINF005	Maintain infection prevention for skin penetration treatments
SHBBCOS001	Provide cosmetic tattooing consultations
SHBBCOS002	Apply knowledge of colour theory and pigmentology to cosmetic tattooing
SHBBCOS003	Incorporate elements and principles of design to cosmetic tattooing
SHBBSSC004	Identify the function and structure of skin and hair for cosmetic tattooing

Competency Field

Cosmetic Tattoo

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Set up treatment area and equipment and prepare client.	1.1. Access and review client treatment plan if available and confirm client objectives and expectations. 1.2. Prepare self for treatment with correct personal protective equipment. 1.3. Set up treatment area according to infection control standards, and ensure required equipment and consumables are available. 1.4. Prepare client on bed, cleanse skin, and ensure client is comfortable. 1.5. Apply topical numbing cream to skin, on area to be treated in accordance with state or territory legislation. 1.6. Confirm Fitzpatrick skin type and skin undertones and any contraindications found on treatment plan. 1.7. Set up machine or hand tool, and select appropriate needle cartridge to be used for client’s skin type. 1.8. Select and record appropriate pigment colour selection for client’s skin.
2. Perform eyeliner cosmetic tattooing.	2.1. Map out shape and colour of cosmetic tattoo according to planned design and obtain client consent on design. 2.2. Photograph area to be tattooed prior to, during and immediately after treatment. 2.3. Open sterile needle packs in front of client. 2.4. Select, prepare and record needles and pigments to be used. 2.5. Provide cosmetic tattooing treatment according to treatment plan. 2.6. Treat client using correct needle, angle and depth for the application. 2.7. Interact with and reassure client throughout the treatment. 2.8. Comply with health, hygiene and skin penetration regulations and requirements. 2.9. Apply aftercare products so that client discomfort is minimised.
3. Review treatment.	3.1. Evaluate treatment outcomes with client and seek feedback to determine client satisfaction. 3.2. Record treatment parameters and outcomes of treatment on client treatment plan including pre- and post-treatment photographs. 3.3. Rebook client as required for check-up or further treatments.
4. Advise client on aftercare.	4.1. Provide post-treatment care advice and recommend products and future treatments. 4.2. Ask questions and confirm client understanding. 4.3. Manage client expectations of treatment outcomes and discuss and select evaluation strategies. 4.4. Provide advice on suitable referral source on treatment progress and recommend products and future treatments as required. 4.5. Rebook client for re-assessment or further treatment as required.
5. Clean treatment area.	5.1. Remove used linen and clean treatment surfaces and equipment according to organisational policies and procedures and state or territory codes of practice and regulations. 5.2. Dispose of needles in sharps container. 5.3. Sterilise or dispose of any instrument that has come into contact with body fluids. 5.4. Restock equipment and products in preparation for next treatment. 5.5. Dispose of general and any hazardous waste to minimise negative environmental impacts and according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret potentially complex documents: workplace work health and safety policies and procedures materials describing industry and regulatory requirements of skin penetration procedures.
Writing skills to:	produce clear and accurate records of treatment and post-treatment advice.
Oral communication skills to:	provide explanations and advice to clients that describe in simple terms the healing process and post treatment care procedures and products question and confirm client understanding of information and advice provided communicate with clients from diverse backgrounds respond to customer complaints.
Numeracy skills to:	mix pigment ratios.
Learning skills to:	learn art and design principles and techniques.
Problem-solving skills to:	resolve situations when outcomes of cosmetic tattooing do not meet client expectations.
Planning and organising skills to:	prioritise tasks.
Technology skills to:	use a camera record client history and before and after images use word-processing software.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBCOS006 Provide cosmetic tattoo for eyes

Modification History

No equivalent unit.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide six eye cosmetic tattoos for six different clients with different skin types, skin colours and desired treatment outcomes

for each of the above clients:

diagnose client Fitzpatrick skin type

design eyeliner shapes

apply tattoo pigments

use suitable needles

photograph treatment area prior to, during and after treatment

record treatment and update client treatment plan

provide post-treatment care and product advice.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state, territory or local health and hygiene regulations and requirements relevant to cosmetic tattooing:

skin penetration guidelines

use of topical anaesthetics

practitioner’s legal and insurance liabilities and responsibilities for cosmetic tattooing treatment:

role and importance of indemnity insurance

potential risks, liabilities and consequences of non-coverage

organisational policies and procedures relevant to cosmetic tattooing:

client record management

equipment use and maintenance

incident reporting

contingency management if skin does not react well to treatment

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

waste disposal

work health and safety

work health and safety requirements:

safe practices and management when using electrical currents

safe practices for using needles

considerations for safety of operator and client during treatment

safe use of topical anaesthetics

specific safety considerations for eyeliner tattooing:

areas which tattoo is not applied:

outer and inner canthus

tear ducts

wet line

contraindications specific to eyeliner tattooing:

Graves disease (medical clearance required)

eyelash extension

viral infections

growth serums

contacts (must be removed)

eyelash mites

vasodilation

dry eye

glaucoma

skin conditions:

conditions on effected area:

rosacea

dermatitis

eczema

currently under the care of a physician or dermatologist for any skin conditions pertaining the face

keloid scarring

four weeks pre-post resurfacing treatments:

Laser

BroadBand Light (BBL)

Intense Pulsed Light (IPL)

strong chemical peels

skin needling (four weeks pre-post)

visible sunburn

medical history:

uncontrolled diabetes

currently undergoing chemotherapy or radiation

pregnancy or breastfeeding

immunodeficiency virus

haemophilia

allergies to topical numbing ingredients (lidocaine, tetracaine, benzocaine, epinephrine)

prescription medicines:

Roaccutane medication

prescription vitamin A

opioid medication

recent use of botox or fillers

considerations:

blood thinning medication

thyroid medications

fish oil supplements

eye anatomy:

eye or eyelid shapes

bone structure

treatment options:

tattoo with machine

tattoo with a hand tool

different needles and their uses:

single

triple

slanted

tattooing techniques:

needle shapes, taper and selection

needle depth

needle angle

available devices:

machine

single hair strokes

tattooing procedures:

use of eyedrops

cleansing and irrigation

use of anaesthetic

post treatment care procedures and advice for specific treatment areas:

special care of treatment area

sun protection

managing the healing process

follow up treatments

ongoing assessment

post-care cleansing

product application

client expectation during healing

colour metabolization in the skin

healed expectations

aftercare for eyeliner treatments:

safety related to resumption of lash enhancements after treatment

elevation of head

procedures for reviewing and assessing treatment

process correction of previous treatments to eyeliner.

Assessment Conditions

Skills must be demonstrated in a cosmetic tattooing environment; this can be:

an industry workplace or

a simulated workplace set up for the purpose of skills assessment.

Assessment must ensure access to:

relevant documentation:

organisational policies and procedures relevant to cosmetic tattooing

current standards and guidelines:

AS/NZS 1336:2014 Eye and face protection Guidelines

safety guidelines for skin penetration procedures

use of topical anaesthetics according to state or territory legislation

manufacturer instructions and safety data sheets for pigments and any other chemicals as required.

Assessment must ensure use of:

cleaning and disinfection products and equipment

client gowns and hair protectors

personal protective equipment:

disposable gloves

apron

sharps container

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

equipment:

cosmetic tattoo machine

disposable hand tools

pigments (minimum of ten)

pigment:

holders

diluters

colour modifiers

disposable needles in sterile packs

disposable, single use, sterile skin wipes

sterilised or single use and disposable small tools and equipment

tissues

topical anaesthetic creams, according to state or territory legislation

individual work station consisting of:

adjustable treatment chair or table with safe working access to both sides and ends

individual electricity supply

magnifying lamp

operator chair

trolley for products

sterile dressing kit and equipment

treatment towels or linen, or disposable linen

paying clients with different cosmetic tattooing requirements, and who have the expectation that the services provided reflect those of a commercial business

assessment activities that allow the individual to:

complete cosmetic tattooing services within commercially realistic speed, timing and productivity requirements

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation' requirements for assessors and:

have worked for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBCOS007 Provide cosmetic tattoo for scalp micropigmentation

Modification History

Release 2	Minor correction to Performance Evidence.
Release 1	No equivalent unit.

Application

This unit describes the performance outcomes, skills and knowledge required to prepare for, design and perform cosmetic tattooing for scalp micropigmentation to meet client requirements.

It requires the ability to confirm client requirements, prepare the treatment area and equipment, map out and shape the skin area to be treated, perform the procedure and provide post-treatment care and advice.

This unit applies to cosmetic tattooists who work in salons or clinics where cosmetic tattoos are provided on face or body.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

Cosmetic tattooing is subject to Skin Penetration regulation in some states and territories. The supply of topical anaesthetics is restricted in some states or territories.

Pre-requisite Unit

Unit Code	Unit Title
SHBBINF002	Maintain infection control standards
Or;
HLTINF005	Maintain infection prevention for skin penetration treatments
SHBBCOS001	Provide cosmetic tattooing consultations
SHBBCOS002	Apply knowledge of colour theory and pigmentology to cosmetic tattooing
SHBBCOS003	Incorporate elements and principles of design to cosmetic tattooing
SHBBSSC004	Identify the function and structure of skin and hair for cosmetic tattooing

Competency Field

Cosmetic Tattooing

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Set up treatment area and equipment and prepare client.	1.1. Access and review client treatment plan if available and confirm client objectives and expectations. 1.2. Prepare self for treatment with correct personal protective equipment. 1.3. Set up treatment area according to infection control standards, and ensure required equipment and consumables are available. 1.4. Prepare client on bed, cleanse skin, and ensure client is comfortable. 1.5. Apply topical numbing cream to skin, on area to be treated in accordance with state or territory legislation. 1.6. Confirm Fitzpatrick skin type and skin undertones and any contraindications found on treatment plan. 1.7. Set up machine or hand tool, and select appropriate needle cartridge to be used for client’s skin type. 1.8. Select and record appropriate pigment colour selection for client’s skin.
2. Perform scalp micropigmentation cosmetic tattooing.	2.1. Map out shape and colour of cosmetic tattoo according to planned design. 2.2. Photograph area to be tattooed prior to, during and immediately after treatment. 2.3. Open sterile needle packs in front of client. 2.4. Select, prepare and record needles and pigments to be used. 2.5. Provide cosmetic tattooing treatment according to treatment plan. 2.6. Treat client using correct needle, angle and depth for the application. 2.7. Interact with and reassure client throughout the treatment. 2.8. Comply with health, hygiene and skin penetration regulations and requirements. 2.9. Apply aftercare products so that client discomfort is minimised.
3. Review treatment.	3.1. Evaluate treatment outcomes with client and seek feedback to determine client satisfaction. 3.2. Record treatment parameters and outcomes of treatment on client treatment plan. 3.3. Rebook client as required for check-up or further treatments.
4. Advise client on aftercare.	4.1. Provide post-treatment care advice and recommend products and future treatments. 4.2. Manage client expectations of treatment outcomes and discuss and select evaluation strategies. 4.3. Provide advice on suitable referral source on treatment progress and recommend products and future treatments as required. 4.4. Rebook client for re-assessment or further treatment as required.
5. Clean treatment area.	5.1. Remove used linen and clean treatment surfaces and equipment according to organisational policies and procedures. 5.2. Dispose of sharps in sharps container. 5.3. Sterilise any instrument that has come into contact with body fluids. 5.4. Restock equipment and products in preparation for next treatment. 5.5. Dispose of general and any hazardous waste to minimise negative environmental impacts and according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret both familiar and unfamiliar, and potentially complex documents: organisational work health and safety policies and procedures materials describing industry and regulatory requirements of cosmetic tattooing.
Oral communication skills to:	provide explanations and advice to clients that describe in simple terms the healing process and post treatment care procedures and products question and confirm client understanding of information and advice provided communicate with clients from diverse backgrounds respond to customer complaints.
Numeracy skills to:	mix pigment ratios.
Learning skills to:	learn art and design principles and techniques.
Problem-solving skills to:	resolve situations when outcomes of cosmetic tattooing do not meet client expectations.
Self-management skills to:	prioritise tasks.
Technology skills to:	use a camera record client history and before and after images use word-processing software.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBCOS007 Provide cosmetic tattoo for scalp micropigmentation

Modification History

Release 2	Minor correction to Performance Evidence.
Release 1	No equivalent unit.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

Provide six scalp micropigmentation cosmetic tattoos for six clients with different hair and skin colour and stages of hair loss

for each of the above clients:

diagnose Fitzpatrick skin type

design hairline shape

apply tattoo pigments

use suitable needles

photograph treatment area prior to and after treatment

record treatment and update client treatment plan

provide post-treatment care and product advice.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state, territory or local health and hygiene regulations and requirements relevant to cosmetic tattooing:

skin penetration guidelines

practitioner’s legal and insurance liabilities and responsibilities for cosmetic tattooing treatment:

role and importance of indemnity insurance

potential risks, liabilities and consequences of non-coverage

organisational policies and procedures relevant to cosmetic tattooing:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

waste disposal

work health and safety

work health and safety requirements:

safe practices and management when using electrical currents

safe practices for using needles

considerations for safety of operator and client during treatment

personal protective equipment

safe use of topical anaesthetics

hair loss scales:

Norwood Hair loss scale

Sinclair hair loss scale

history of hair transplant procedures and scalp micro pigmentation (SMP)

overview of androgenetic alopecia

hair loss medications and supplements and those which affect SMP

scalp micropigmentation cosmetic tattooing treatment:

procedures

pricing

duration of treatment

basis for refusal of treatment

scalp diseases and disorders

types and characteristics of hair transplant surgery

mixing of pigments as it relates to SMP

availability

preparation

pigment mixing and dilution ratio

contraindications specific to scalp micropigmentation

planning and designing the treatment procedure:

hairline shapes for men and women

edging hairlines

scar camouflage

long hair density

scalp micropigmentation application process:

hairline design

blending techniques

needle and pigment choice

aftercare

grooming

maintenance

pain control for scalp micropigmentation

post treatment care procedures and advice for specific treatment areas:

special care of treatment area

sun protection

managing the healing process

follow up treatments

aftercare for scalp micropigmentation treatments

grooming following treatment:

shaving

maintenance

procedures for reviewing and assessing treatment

process for correction of previous cosmetic tattooing treatments for scalp micropigmentation

machines suitable for SMP:

terminology

power supplies

hand pieces

different types of needles used for SMP

treatment room equipment and requirements:

bed versus chair, and work health and safety related to those options

lighting.

Assessment Conditions

Skills must be demonstrated in a cosmetic tattooing environment; this can be:

an industry workplace or

a simulated workplace set up for the purpose of skills assessment.

Assessment must ensure access to:

relevant documentation:

organisational policies and procedures relevant to cosmetic tattooing

current standards and guidelines:

AS/NZS 1336:2014 Eye and face protection Guidelines

safety guidelines for skin penetration procedures

use of topical anaesthetics according to state or territory legislation

manufacturer instructions and safety data sheets for pigments and any other chemicals as required.

Assessment must ensure use of:

cleaning and disinfection products and equipment

client gowns and hair protectors

personal protective equipment:

disposable gloves

apron

sharps container

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

equipment:

cosmetic tattoo machine and matching transmission shaft

pigments (minimum of ten) and pigment holders

disposable needles in sterile packs

disposable, single use, sterile skin wipes

sterilised or single use and disposable small tools and equipment

tissues

topical anaesthetic creams according to state or territory legislation

individual work station consisting of:

adjustable treatment chair or table with safe working access to both sides and ends

individual electricity supply

magnifying lamp

operator chair

trolley for products, bowls and equipment

treatment towels or linen, or disposable linen

paying clients with different cosmetic tattooing requirements, and who have the expectation that the services provided reflect those of a commercial business

assessment activities that allow the individual to:

complete cosmetic tattooing services within commercially realistic speed, timing and productivity requirements

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation' requirements for assessors and:

have worked for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBCOS008 Provide 3D nipple areola complex tattooing

Modification History

No equivalent unit.

Application

This unit describes the outcomes required to prepare for, design and perform the appropriate areola tattooing required to meet client requirements following breast surgery, breast removal or breast reconstructive surgery.

It requires the ability to assess the client’s requirements, assess a client’s suitability for procedure, advise the client of what can be expected as an outcome and the best treatment options, prepare equipment for procedure, perform procedure and provide adequate post-treatment care and advice.

This unit applies to cosmetic tattooists who work in salons or clinics where cosmetic tattoos are provided on face or body.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

Cosmetic tattooing is subject to Skin Penetration regulation in some states and territories. The supply of topical anaesthetics is restricted in some states or territories.

Pre-requisite Unit

Unit Code	Unit Title
SHBBINF002	Maintain infection control standards
Or;
HLTINF005	Maintain infection prevention for skin penetration treatments
SHBBCOS001	Provide cosmetic tattooing consultations
SHBBCOS002	Apply knowledge of colour theory and pigmentology to cosmetic tattooing
SHBBCOS003	Incorporate elements and principles of design to cosmetic tattooing
SHBBSSC004	Identify the function and structure of skin and hair for cosmetic tattooing

Competency Field

Cosmetic Tattooing

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Set up treatment area and equipment and prepare client.	1.1. Access and review client treatment plan if available and confirm client objectives and expectations. 1.2. Prepare self for treatment with correct personal protective equipment. 1.3. Check treatment area is ready and required equipment and consumables are available. 1.4. Identify time frames from last surgery, unilateral or bilateral reconstruction, type of reconstruction, chemotherapy, radiation, nipple reconstruction and any post-surgery infections. 1.5. Complete and update consultation and medical history forms. 1.6. Identify and record any contraindications and scarring on the treatment plan. 1.7. Identify and describe to client the treatment protocols, procedural plan, and timeframe, follow up procedures and after care details and maintenance. 1.8. Identify the ideal location to place the tattoo using the Golden Ratio, measure area and draw planned design. 1.9. Identify and describe possible colour outcome or result. 1.10. Seek client consent to proposed design and colour. 1.11. Prepare pigment colours and consumables, tools, and all items for treatment using aseptic standard technique. 1.12. Set up treatment area according to infection control standards, and ensure required equipment and consumables are available. 1.13. Ensure client is comfortable, provide disposable gown, and cleanse and anaesthetise skin area to be treated in accordance with relevant state and territory legislation.
2. Perform 3D nipple areola complex cosmetic tattooing.	2.1. Map out shape and colour of cosmetic tattoo according to final design. 2.2. Seat the patient comfortably on workspace ready for procedure. 2.3. Photograph area to be tattooed prior to treatment. 2.4. Open sterile needle packs in front of client. 2.5. Select, prepare and record needles and pigments to be used. 2.6. Set appropriate needle depth for skin being tattooed and draw pigments into hand piece. 2.7. Provide cosmetic tattooing treatment according to aseptic methods and art and design requirement, using correct needle, angle and depth for the application. 2.8. Interact with and reassure client throughout the treatment and describe the end of the treatment to client. 2.9. Complete procedure according to health, hygiene and skin penetration regulations and requirements. 2.10. Cleanse the skin and apply aftercare products so that client discomfort is minimised. 2.11. Take after treatment photographs.
3. Review treatment.	3.1. Evaluate treatment outcomes with client and seek feedback to determine client satisfaction. 3.2. Record treatment parameters and outcomes of treatment on client treatment plan. 3.3. Rebook client as required for check-up or further treatments. 3.4. Monitor client through healing and recall in correct time for follow-up procedure. 3.5. Assess healed results, take healed photographs and complete follow-up procedures.
4. Advise client on aftercare.	4.1. Provide post-treatment care advice and recommend products and future treatments. 4.2. Manage client expectations of treatment outcomes and discuss and select evaluation strategies. 4.3. Provide advice on suitable referral source for treatment progress, and recommend products and future treatments as required. 4.4. Take final photographs. 4.5. Rebook client for re-assessment or further treatment as required.
5. Clean treatment area.	5.1. Remove used linen and clean treatment surfaces and equipment according to organisational policies and procedures. 5.2. Dispose of sharps in sharps container. 5.3. Sterilise any instrument that has come into contact with body fluids. 5.4. Restock equipment and products in preparation for next treatment. 5.5. Dispose of general and any hazardous waste to minimise negative environmental impacts and according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret potentially complex documents: organisational work health and safety policies and procedures materials describing industry and regulatory requirements of skin penetration procedures.
Writing skills to:	produce clear and accurate records of treatment and post-treatment advice.
Oral communication skills to:	provide explanations and advice to clients that describe in simple terms the healing process and post treatment care procedures and products question and confirm client understanding of information and advice provided.
Problem-solving skills to:	resolve situations when outcomes of cosmetic tattooing do not meet client expectations.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBCOS008 Provide 3D nipple areola complex tattooing

Modification History

No equivalent unit.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

perform six different cosmetic tattooing treatments for clients on the breast areola

for each of the above clients:

apply tattoo pigments effectively

use suitable needles

evaluate healed results and provide touch-up treatment as required

photograph treatment area prior to and after treatment for each of the above clients

record treatment and update client treatment plan for each of the above clients

provide post-treatment care and product advice.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state, territory or local health and hygiene regulations and requirements relevant to cosmetic tattooing:

skin penetration guidelines

use of topical anaesthetics

practitioner’s legal and insurance liabilities and responsibilities for cosmetic tattooing treatment:

role and importance of indemnity insurance

potential risks, liabilities and consequences of non-coverage

organisational policies and procedures relevant to cosmetic tattooing:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

waste disposal

work health and safety requirements:

safe practices and management when using electrical currents

safe practices for using needles

considerations for safety of operator and client during treatment

use of disposable gowns for clients

pre- and post-treatment skin cleansing methods

safe use of topical anaesthetics in accordance with state and territory legislation

range of consumables and tools required to perform areola tattooing procedure

appearance, causes and management of adverse effects of cosmetic tattooing:

bruising

inflammation

torn skin

unsatisfactory appearance

different skin sensation

post treatment care procedures and advice for 3D nipple areola tattooing:

allergies to dressings

special care of treatment area

sun protection

managing the healing process

follow up treatments

ongoing assessment

contraindications that prevent or restrict treatment or require clearance from a medical practitioner to proceed and their relationship to cosmetic tattooing:

bacteria

fungal

parasitic

viral infections

adverse outcomes of previous cosmetic tattooing

type one and two diabetes mellitus

bruises

cancer related treatments

rashes

scar tissue

skin trauma

female breast structure:

blood supply

nerves

lymphatic system

mammary gland

breast parenchyma

mastectomy and breast reconstruction surgery:

mastectomy surgeries

processes of breast reconstruction

nipple reconstruction

mastopexy

adjuvant therapies, chemotherapy and radiation

lymph node dissection and lymphedema

breast anatomy:

unilateral reconstruction

bilateral reconstruction

post-surgery:

infections

further surgeries

tissue necrosis

sensation

scarring

timeframes and medical clearance

aesthetics of nipple areola complex tattooing:

position and size of the nipple areola complex

pigments and colour matching

procedures for tattooing nipple areola:

cleansing

use of anaesthetic

review appointments

tattooing techniques:

design

Penn method (Golden Ratio)

different type of needles and their applicability

scar tissue

availability, preparation and dilution of pigments

available devices:

machine

single hair strokes

methods used to cleanse skin during and after the treatment

post treatment care procedures and advice for specific treatment area:

special care of treatment area

sun protection

managing the healing process

follow up treatments

ongoing assessment

procedures for reviewing and assessing treatment

process for correction of previous treatments to nipple areola.

Assessment Conditions

Skills must be demonstrated in a cosmetic tattooing environment; this can be:

an industry workplace or

a simulated workplace set up for the purpose of skills assessment.

Assessment must ensure access to:

relevant documentation:

organisational policies and procedures relevant to cosmetic tattooing

current standards and guidelines:

safety guidelines for skin penetration procedures

use of topical anaesthetics, according to state or territory legislation

manufacturer instructions and safety data sheets for pigments and any other chemicals as required.

Assessment must ensure use of:

cleaning and disinfection products and equipment

client gowns and hair protectors

personal protective equipment:

disposable gloves

apron

sharps container

face mask or mouth cover

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

equipment:

cosmetic tattoo machine

a minimum of ten pigments

pigment:

holders

diluters

colour modifiers

disposable needles in sterile packs

disposable, single use, sterile skin wipes

sterilised or single use and disposable small tools and equipment

tissues

topical anaesthetic creams, according to state or territory legislation

individual work station consisting of:

adjustable treatment table with safe working access to both sides and ends

individual electricity supply

magnifying lamp

operator chair

trolley for products, bowls and equipment

treatment towels or linen, or disposable linen

clients with the expectation that the services provided reflects those of a commercial business

assessment activities that allow the individual to:

complete cosmetic tattooing services within commercially realistic speed, timing and productivity requirements

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations' requirements for assessors and:

have worked for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBFAS004 Provide lash and brow services

Modification History

Supersedes and is not equivalent to SHBBFAS001 Provide lash and brow services.

Application

This unit describes the performance outcomes, skills and knowledge required to provide lash and brow services that include shaping and colouring.

It requires the ability to consult with clients, and select suitable products and equipment required to perform lash and brow services. Lash and brow services can be an individual treatment or form part of a series of treatments.

This unit applies to beauticians and beauty therapists who work in beauty salons and spas. In this environment they make routine decisions within a defined range guided by manufacturer information and organisational policies and procedures.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Facial Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1. Access and review client treatment plan if available. 1.2. Confirm lash or brow requirements with client. 1.3. Perform a patch test according to manufacturer instructions and identify skin reactions. 1.4. Identify contraindications to service, and refer client to appropriate professional, as required. 1.5. Explain service sequence and factors that may restrict treatment. 1.6. Confirm revised treatment plan, record updates and obtain client consent.
2. Prepare for lash and brow service.	2.1. Prepare treatment area and equipment. 2.2. Present self, according to organisational policy. 2.3. Prepare client and select products. 2.4. Comply with health and hygiene regulations and requirements. 2.5. Use energy, water and other resources efficiently during preparation and subsequent service process.
3. Chemically treat eyelashes and eyebrows.	3.1. Cleanse eye area to thoroughly remove eye make-up. 3.2. Perform chemical treatment procedure according to manufacturer instructions and treatment plan. 3.3. Apply post-treatment product according to manufacturer instructions.
4. Shape eyebrows.	4.1. Cleanse eyebrows and surrounding area to thoroughly remove make-up. 4.2. Discuss with client and select method of brow shaping to be used. 4.3. Prepare materials and equipment ready for brow shaping. 4.4. Apply selected method safely and hygienically and shape eyebrows. 4.5. Finalise and tidy eyebrow shape to meet client preference. 4.6. Cleanse area and remove any remaining product. 4.7. Apply aftercare product according to manufacturer instructions.
5. Tint eyelashes and eyebrows.	5.1. Select type and colour of tint to suit client’s skin colour, preference and treatment plan. 5.2. Cleanse eye area to thoroughly remove eye make-up. 5.3. Apply pads and product to protect areas surrounding lash or brow to be tinted. 5.4. Mix tint according to manufacturer instructions and treatment plan. 5.5. Apply tint according to desired shape and colour and remove after required time. 5.6. Cleanse area thoroughly and remove any remaining tint or product. 5.7. Apply post-treatment product according to manufacturer instructions.
6. Review service and provide post service advice.	6.1. Evaluate service with client. 6.2. Record outcomes of service on client treatment plan. 6.3. Provide aftercare advice and recommend products and future treatments. 6.4. Rebook client for future treatment as required.
7. Clean service area.	7.1. Clean service area, equipment and surfaces according to organisational policies and procedures. 7.2. Restock equipment and products in preparation for next treatment. 7.3. Dispose of general waste to minimise negative environmental impacts according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret and follow manufacturer instructions for safe use of products and equipment.
Oral communication skills to:	use open and closed probe questions to clarify and confirm client requirements.
Numeracy skills to:	calculate product quantities and prices calculate tint ingredient quantities, ratios and timing according to manufacturer’s instructions and required outcomes.
Initiative and enterprise skills to:	identify and take opportunities to sell additional products and services.
Technology skills to:	use client software to update client notes, rebook future treatments, record stock data and product purchases.

Unit Mapping Information

Supersedes and is not equivalent to SHBBFAS001 Provide lash and brow services.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBFAS004 Provide lash and brow services

Modification History

Supersedes and is not equivalent to SHBBFAS001 Provide lash and brow services.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide eight lash and brow treatments to clients suitable for the established client treatment objectives that together include at least three or more of the following services:

eyebrow shape

eyebrow tint

eyelash tint

eyelash lift

design, record and maintain treatment plan and records for each of these clients specifying the details of:

adverse effects

contraindications

eyebrow shape

products used

service provided

skin sensitivity

service outcomes.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to lash and brow services

organisational policies and procedures relevant to lash and brow services:

difference between cleaning, disinfection and sterilisation

benefits of chemical and physical disinfection

methods of cleaning, disinfection and sterilisation

infection control procedures

when to sterilise tweezers

infection control procedures relevant to lash and brow services:

difference between cleaning, disinfection and sterilisation

benefits of chemical and physical disinfection

methods of cleaning, disinfection and sterilisation

infection control procedures

when to sterilise tweezers

infection control procedures and application of standard precautions as they apply to providing lash and brow services

scope of practice of when to refer client to other practitioners

organisational policies and procedures:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

waste disposal

work health and safety

simplified cross section of skin

hair structure and growth:

hair growth cycle and relationship to hair removal:

anagen stage

catagen stage

telogen stage

hair growth patterns

hair types:

vellus

terminal

factors effecting hair growth:

hormonal

hereditary

drugs and chemicals

effects of waxing and tweezing on hair

histology of hair

methods of shaping brows:

waxing

threading

tweezing

features and safe use of lash and brow products:

wax

bleaching agents

dyes and tints

perming rods

perming solution and neutraliser

contraindications and their relationship to lash and brow services:

acne

allergies to products

infection in the eye or the eye area

bacterial, fungal, parasitic and viral infections

rashes

skin allergies

appearance, causes and required action steps for the following skin reactions to lash and brow services:

eye inflammation

infections of eye or surrounding area

spotting on skin

hive like reactions

ingrown hair

infection of hair follicle

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future treatments to maintain client treatment objectives.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients with different lash and brow requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to lash and brow services

safety data sheets for cleaning products.

Assessment must ensure use of:

cleaning and disinfection products and equipment

disposable wax applicators

hot and strip wax products from comprehensive and professional product range

hot wax pots

tweezers

wax strips

lash lift equipment:

lash isolating tool

under eye pads

silicone perming rods

perming solution and neutraliser

individual work station consisting of:

treatment table with safe working access at both ends and sides

individual electricity supply

magnifying lamp

operator chair

trolley for products, bowls and equipment

personal protective equipment:

disposable gloves

aprons

tints from comprehensive and professional product range

treatment towels or linen, or disposable linen.

Assessment activities that allow the individual to:

provide lash and brow services within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors and:

hold a qualification as a beautician or beauty therapist

have worked as a beautician or beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBFAS005 Provide facial treatments and skin care recommendations

Modification History

Supersedes and is not equivalent to SHBBFAS002 Provide facial treatments and skin care recommendations.

Application

This unit describes the performance outcomes, skills and knowledge required to provide facial treatments to meet client needs.

It requires the ability to establish priorities with clients, synthesise knowledge of cosmetic chemistry and nutrition, and to design and provide facial routines and advice on products and protection of facial skin. Facials can be a single treatment or form part of a series of treatments.

The unit applies to beauty therapists who work in beauty salons and spas. In this environment they are part of a team but make independent treatment decisions.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Unit Code	Unit Title
SHBBSSC001	Incorporate knowledge of skin structure and functions into beauty therapy
SHBBSSC002	Incorporate knowledge of body structures and functions into beauty therapy

Competency Field

Facial Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1. Access and review client treatment plan if available. 1.2. Discuss facial requirements, changes in skin over lifetime, current skin care regimen, lifestyle and nutrition influences with client to establish treatment objectives. 1.3. Conduct skin analysis, assessing areas of normal facial skin, levels of lipids and skin hydration, degree of photo aging and pigmentation and scar tissue as required. 1.4. Classify client skin and discuss outcomes with client. 1.5. Identify contraindications to facial treatment, and refer client to appropriate professional as required. 1.6. Identify common disorders that can be treated within scope of practice, as required. 1.7. Establish medical history, medication, and obtain medical approval prior to treatment, as required.
2. Design and recommend facials.	2.1. Design proposed facial to achieve client objectives. 2.2. Discuss benefits and potential adverse effects with client. 2.3. Explain recommendations for duration, frequency and cost of facial to client. 2.4. Develop or modify treatment plan, record updates and obtain client consent.
3. Prepare for facial treatment.	3.1. Check readiness of treatment area and availability of equipment. 3.2. Present self, according to organisational policy. 3.3. Prepare facial treatment products and equipment. 3.4. Comply with health and hygiene regulations and requirements. 3.5. Use energy, water and other resources efficiently during preparation and subsequent treatment process.
4. Cleanse skin.	4.1. Remove make-up and cleanse skin according to treatment plan. 4.2. Steam and exfoliate according to treatment plan. 4.3. Extract milia and comedones and apply antiseptic products as required.
5. Provide facial massage.	5.1. Apply massage medium to face, neck, décolletage and shoulders. 5.2. Apply massage movements and adapt massage length and movements to suit elasticity of the skin, subcutaneous fat, and client needs. 5.3. Vary rhythm and repetition of movements to suit client needs. 5.4. Monitor client reactions and adjust massage techniques if required.
6. Apply specialised products.	6.1. Apply and remove mask according to treatment plan and manufacturer recommendations. 6.2. Apply post treatment skin care products according to treatment plan and manufacturer recommendations. 6.3. Allow post treatment recovery time in a relaxing environment.
7. Review facial.	7.1. Evaluate facial treatment with client. 7.2. Record outcomes of treatment on client treatment plan. 7.3. Manage client expectations of potential outcomes. 7.4. Update treatment plan and records, and rebook client as required.
8. Provide post treatment skin care recommendations.	8.1. Assess effectiveness of current skin care regimen and products of client. 8.2. Discuss effects of sun and environment on skin and recommend strategies and products to minimise damage. 8.3. Promote healthy nutrition options and discuss effect of adequate nutrition on skin. 8.4. Select, recommend and sell to client a skin care regimen and products based on client requirements. 8.5. Identify contraindicated ingredients for clients as required.
9. Clean treatment area.	9.1. Remove used linen and clean surfaces and equipment according to organisational policies and procedures. 9.2. Restock equipment and products in preparation for next treatment. 9.3. Dispose of general waste to minimise negative environmental impacts according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for dilution, handling and disposal of cleaning and treatment products interpret product manuals on safe and effective use of cosmetic formulations and ingredients.
Writing skills to:	record treatment using basic anatomy and physiology terminology to describe facial areas and anatomical positions.
Oral communication skills to:	provide simple explanations to client that describe the physiological processes of skin damage and how specialised facials, products and advice will impact on its appearance protect confidentiality of client information by ensuring that other clients and colleagues do not overhear discussions.
Numeracy skills to:	calculate treatment duration, sequencing, costs and pricing calculate cosmetic ingredient quantities and ratios to assess effectiveness of formulations.
Learning skills to:	use knowledge of cosmetic chemistry ingredients to assess environmental impact and disposal methods.
Problem-solving skills to:	respond to contraindications and adverse effects.
Planning and organising skills to:	sequence the treatment and products application to maximise the treatment outcomes.
Technology skills to:	access credible online publications and resources that build knowledge for providing advice to clients use client software to update client notes, record stock data and product purchases safely use and maintain electrical devices.

Unit Mapping Information

Supersedes and is not equivalent to SHBBFAS002 Provide facial treatments and skin care recommendations.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBFAS005 Provide facial treatments and skin care recommendations

Modification History

Supersedes and is not equivalent to SHBBFAS002 Provide facial treatments and skin care recommendations.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide safe and appropriate facial treatments to five different clients that together address each of the following skin types and conditions:

dry or alipid

oily or lipid

diffused red

mature skin

mild acne

design a series of four treatments and product recommendations for each of the above clients to address ongoing needs of each client

provide facial treatments to each of the following areas as appropriate to the above clients:

back of neck

face

décolletage

neck

shoulders

design and provide facial treatments for the above clients that demonstrate each of the following treatment steps and techniques:

client skin analysis

skin cleansing

skin steaming:

towel

steamer

exfoliation:

manual product

removal of minor skin blemishes:

milia

comedones

facial massage movements:

effleurage

petrissage

tapotement

vibration

application and removal of facial mask

application of facial finishing products

explain to each of the above clients as appropriate the development of their skin conditions and benefits and limitations of facial treatments

develop or update treatment plans and records for each client specifying the following details:

client feedback

contraindications and conditions

facial treatment provided and products used

outcomes of previous and current treatment

post treatment lifestyle and product advice

recommended future treatments

relevant medical history and medications

treatment duration, areas treated and not treated

treatment objectives

perform the activities outlined in the performance criteria of this unit during a period of at least 38 hours of work in a commercial beauty therapy salon.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health, hygiene and skin penetration regulations and requirements relevant to facial treatments

organisational policies and procedures relevant to facial treatments:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

waste and disposal

work health and safety

legal and insurance liabilities and responsibilities regarding treatments

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication or conditions

limitations of facial treatments

role of complementary therapist and medical practitioner

factors likely to affect suitability of treatment for client:

budgetary and time constraints

outcomes of previous treatment

client skin biology

client willingness to follow home care advice

effects and benefits of two comprehensive and professional skin care ranges:

role in each step of a facial treatment

benefits to skin

effect of ingredients on skin

effects and benefits of each stage of facial on the physical structure of the skin:

cleansing

exfoliation

extractions

mask

massage

steaming

basic nutrition guidelines and relationship between nutrition and healthy skin

foods which may have an effect on the skin or are contraindicated when using specific products

formulation, function and action of cosmetic emulsions and ingredients:

anti-oxidants

emollients

humectants

moisturisers

occludents

formulation, function and action of cosmetic ingredients:

liposome types, structures and uses

oils

surfactants

thickeners

waxes

chemical formulations of facial products:

exfoliants

face masks

peels

contraindications to specific cosmetic formulations and ingredients identified in product information:

isotretinoin products

allergies

contraindications which prevent facial treatment or require clearance from a medical professional to proceed and their relationship to facials:

bacterial, fungal, parasitic and viral infections

cancer

clients with symptoms of infectious disease

erythema

pigmented lesions

recent cosmetic treatments including - injectables, intense pulsed light, laser, dermabrasion

scleroderma

skin tumours

undiagnosed lumps

urticaria

contraindications which restrict treatment and appropriate modifications to treatment:

allergies

areas exhibiting loss of tactile sensation

dysfunction of the nervous system

inflammations and swellings

medications that cause thinning or inflammation of the skin

skin trauma

recent scar tissue

appearance, possible medical treatments and limitations of facial treatments on skin conditions, diseases and disorders:

acne

closed comedones or milia

couperose

dehydration or trans epidermal water loss

dermatitis and eczema

ichthyosis

lupus erythematosus

mature

photoaged

pigmentation disorders

open comedones

rosacea

seborrhoea

sensitive or diffused red skin

physiology of adverse reactions to facial treatments and products and appropriate remedial action:

allergic reactions

erythema or skin inflammation

normal skin responses to irritation and trauma

skin blemishes

skin inflammation

lifestyle factors and benefits of lifestyle changes on skin:

alcohol consumption

climate

exercise routine

hobbies

nutrition

sleeping patterns

tobacco consumption

type of employment

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future treatments to maintain client treatment objectives.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients with different facial treatment requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to facial treatments

manufacturer instructions for equipment

safety data sheets for cleaning products and, where applicable, for treatment products

product manuals listing product ingredients, formulations, labelling and guidelines for use.

Assessment must ensure use of:

bowls

brushes for application of products

cleaning and disinfection products and equipment

client gowns and hair protectors

disposable facial wipes, microlances, spatulas, tissues

disposable gloves

equipment:

facial steamer

hot towel cabinet

magnifying lamp

Woods lamp

individual work station consisting of:

adjustable treatment table with safe working access to both sides and ends

individual electricity supply

operator chair

trolley for products, bowls and equipment

treatment products from two comprehensive professional skin care ranges

treatment towels or linen, or disposable linen.

Assessment activities that allow the individual to:

complete facial treatments within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations' requirements for assessors and:

hold a qualification as a beauty therapist

have worked as a beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBFAS006 Provide specialised facial treatments

Modification History

Supersedes and is not equivalent to SHBBFAS003 Provide specialised facial treatments.

Application

This unit describes the performance outcomes, skills and knowledge required to provide specialised facial treatments incorporating the use of ultrasonic, galvanic and direct current devices.

It requires the ability to establish priorities with clients and apply knowledge of electrical machines and cosmetic products, and to design and provide treatments to address specific skin types and conditions. Not all equipment is used in each specialised facial treatment. Specialised facials can be a single treatment or form part of a series of treatments.

This unit applies to beauty therapists who work in beauty therapy salons. In this environment they work in a team but make independent treatment decisions.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Unit Code	Unit Title
SHBBSSC001	Incorporate knowledge of skin structure and functions into beauty therapy

Competency Field

Facial Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1. Check if a client treatment plan is available and, if so access and review. 1.2. Discuss facial requirements, changes in skin over lifetime, current skin care regimen, lifestyle and nutrition influences to establish their treatment objectives. 1.3. Conduct skin analysis, assessing areas of normal facial skin, levels of lipids and skin hydration, degree of photo aging and pigmentation and scar tissue as required. 1.4. Classify client skin and discuss outcomes with client. 1.5. Identify contraindications to facial treatment, and refer client to appropriate professional as required. 1.6. Identify common skin diseases and disorders that can be treated within scope of practice, as required. 1.7. Establish medical history, medication, and obtain medical approval prior to treatment, as required.
2. Design and recommend specialised facials.	2.1. Design proposed facial for treatments to achieve client objectives. 2.2. Discuss benefits of selected formulations and devices and potential adverse effects with client. 2.3. Explain recommendations for duration, frequency and cost of facial to client. 2.4. Modify treatment plan, record updates and obtain client consent.
3. Prepare for specialised facial treatment.	3.1. Check readiness of treatment area and availability of equipment. 3.2. Present self, according to organisational policy. 3.3. Select facial treatment products and equipment. 3.4. Prepare client, ensuring metallic jewellery, contact lens and hearing aids have been removed. 3.5. Comply with health and hygiene regulations and requirements. 3.6. Maintain client comfort and modesty throughout treatment. 3.7. Position self and client to minimise fatigue and risk of injury. 3.8. Use energy, water and other resources efficiently during preparation and subsequent treatment process.
4. Cleanse skin using ultrasonic or direct current.	4.1. Remove make-up and cleanse skin according to treatment plan. 4.2. Apply cleansing medium and select ultrasonic parameters. 4.3. Apply ultrasonic device according to predetermined pattern, at correct angle ensuring that skin remains moist as required. 4.4. Provide desincrustation treatment using direct current as required. 4.5. Remove cleansing medium according to manufacturer instructions.
5. Remove minor skin blemishes and infuse serums.	5.1. Steam and exfoliate as required. 5.2. Extract milia and comedones as required. 5.3. Use direct current to infuse serums according to skin type and conditions. 5.4. Remove excess product as required.
6. Apply basic peels.	6.1. Select peel formula according to client skin type and treatment plan. 6.2. Apply formula for the recommended time in accordance with the manufacturer instructions and safety data sheet. 6.3. Remove formula and cleanse skin. 6.4. Apply soothing post-treatment product, and provide post-treatment advice.
7. Complete treatment.	7.1. Apply and remove mask as required. 7.2. Apply post treatment skin care products according to treatment plan. 7.3. Allow post treatment recovery time in relaxation area.
8. Review treatment and provide post treatment advice.	8.1. Evaluate specialised facial with client. 8.2. Review current skin care regimen and recommend products that support client skin priorities and maintain skin between treatments. 8.3. Design and recommend future treatments to support client priorities. 8.4. Manage client expectations of potential outcomes. 8.5. Update treatment plan and rebook client as required.
9. Clean treatment area.	9.1. Remove used linen and clean surfaces and equipment and attachments according to organisational policies and procedures. 9.2. Restock equipment and products in preparation for next treatment. 9.3. Dispose of general waste to minimise negative environmental impacts according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for dilution, handling and disposal of cleaning and treatment products source and interpret credible information from electrical currents and ultrasound technology publications and trade journals interpret product and equipment information on safe use of cosmetic formulations, ingredients and device parameters.
Writing skills to:	complete workplace documentation for electrical safety problems and equipment faults.
Oral communication skills to:	select and use appropriate anatomy and physiology terminology in consultation with clients provide simple explanations to client that describe the physiological processes of skin damage and ageing and how the selected device, products and advice will impact skin appearance protect confidentiality of client information by ensuring that other clients and colleagues do not overhear discussions discuss contraindications and precautions tactfully.
Numeracy skills to:	calculate treatment duration, treatment sequencing, costs, product quantities and prices measure cosmetic ingredient quantities and ratios to assess effectiveness of formulations calculate treatment parameters for individual device.
Learning skills to:	use knowledge of cosmetic chemistry ingredients to assess environmental impact and disposal methods.
Planning and organising skills to:	sequence the treatment and products application to maximise the treatment outcomes.
Technology skills to:	access credible online publications and resources which build knowledge for providing advice to clients use software interfaces on equipment use client software to update client notes, and record stock data and product purchases use electrical currents, ultrasound devices or combination in treatment steps that will maximise outcomes for client and minimise skin damage use electrical equipment to identify and address safety issues and recognise limitations in use in specialised facials.

Unit Mapping Information

Supersedes and is not equivalent to SHBBFAS003 Provide specialised facial treatments.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBFAS006 Provide specialised facial treatments

Modification History

Supersedes and is not equivalent to SHBBFAS003 Provide specialised facial treatments.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate, follow and adjust treatment plans to provide five safe and appropriate specialised facial treatments to clients with one or more of the following skin types and conditions:

prematurely aged

diffused red

acne

design a sequence of four treatments and product recommendations for three of these clients to address client priorities

identify contraindications, skin diseases and disorders prior to commencing treatment on the above clients

demonstrate correct and safe application technique for each device:

direct current

ultrasonic

design, record and maintain treatment plans and records for each client specifying details of:

client feedback

contraindications and conditions

facial treatment provided and equipment and products used

outcomes of previous and current treatment

post treatment care advice and products

recommended future treatments

relevant medical history and medications

treatment duration, areas treated and not treated

treatment objectives

treat clients effectively and minimise skin reactions

identify risk situations that cause short or overloaded circuits and take remedial action

comply with health and hygiene regulations and requirements.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health, hygiene and skin penetration regulations and requirements relevant to specialised facial treatments

organisational policies and procedures relevant to specialised facial treatments:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

waste disposal

work health and safety

manufacturer instructions for use of electrical equipment

legal and insurance liabilities and responsibilities in regard to treatments and use of electrical equipment

scope of practice:

when to refer clients to other practitioners

importance of not diagnosing skin conditions and diseases

limitations of beauty therapist in relation to use of electrical equipment

roles of complementary therapist and medical practitioner

factors likely to affect suitability of treatment for client

effects and benefits of two comprehensive and professional skin care ranges and their relationship to each device used

effects and benefits on the physical structure of skin of:

direct current:

iontophoresis

desincrustation

ultrasonic

nutritional composition of food

nutrition guidelines and relationship between nutrition and healthy skin

formulation, function and action of cosmetic formulations and ingredients in treatment products:

effects and benefits to skin

potential adverse effects

those contraindicated for specific clients

principles of static electricity

principles and properties of electrical currents and the technology used in specialised facials:

alternating current

direct current

electrical circuits

electrical supply

energy

specialised facial applications:

desincrustation

iontophoresis

warming of tissues

principles and processes of direct and alternating currents:

electrical energy and electron movement

electrolytic process

thermal effect

electrodes

frequency ranges

capacitance

principles and properties of ultrasound and beauty therapy ultrasonic applications:

energy forms

definition of sound waves and ultrasound, ultrasonic

characteristics of a wave

sonophoresis

effects and benefits of ultrasonic applications in beauty therapy:

mechanical and thermal responses

skin barrier properties

operational characteristics of ultrasonic devices

contraindications which prevent treatment or require clearance from a medical professional to proceed and relationship to specialised facials:

bacterial, fungal, parasitic and viral infections

cancer

epilepsy

pigmented lesions

pacemakers

recent cosmetic treatments including - injectables, Intense Pulsed Light (IPL), laser, dermabrasion

undiagnosed lumps

contraindications which restrict treatment and appropriate modifications to specialised facial treatments:

allergies

anxiety

areas exhibiting loss of tactile sensation

dysfunction of the nervous system

inflammations and swellings

medications that cause thinning or inflammation of the skin

skin trauma

recent scar tissue

appearance and physiology of adverse reactions to specialised facial treatments and products and appropriate remedial action

lifestyle factors and benefits of lifestyle changes on skin:

alcohol consumption

climate

exercise routine

hobbies

nutrition

sleeping patterns

tobacco consumption

type of employment

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future treatments to maintain client treatment objectives.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients with specialised facial treatment requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to specialised facial treatments

manufacturer instructions for equipment

safety data sheets for cleaning products and, where applicable, for treatment products

product manuals listing product ingredients, formulations, labelling and guidelines for use.

Assessment must ensure use of:

bowls

brushes for application of products

cleaning and disinfection products and equipment

client gowns and hair protectors

disposable facial wipes, microlances, spatulas and tissues

disposable gloves

the following devices and equipment:

direct current

facial steamer

hot towel cabinet

magnifying lamp

ultrasonic

Woods lamp

individual work station consisting of:

adjustable treatment table with safe working access to both sides and ends

individual electricity supply

operator chair

trolley for products, bowls and equipment

personal protective equipment

treatment products from two comprehensive and professional skin care ranges

treatment towels or linen, or disposable linen.

activities that allow the individual to:

complete facial treatments within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations' requirements for assessors and:

hold a qualification as a beauty therapist

have worked as a beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBHRS010 Provide waxing services

Modification History

Supersedes and is not equivalent to SHBBHRS001 Provide waxing services.

Application

This unit describes the performance outcomes, skills and knowledge required to provide waxing services to remove unwanted facial and body hair.

It requires the ability to consult with clients to select suitable wax products to provide waxing services. The waxing service can be a single service or form part of a series of services.

This unit applies to beauticians and beauty therapists who work in beauty or hair removal salons. In this environment they work as part of a team and make independent decisions within a defined range.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Hair Reduction Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1. Access and review client treatment plan if available. 1.2. Discuss with client waxing requirements and areas of skin and hair growth requiring treatment. 1.3. Identify contraindications to waxing service, and refer client to appropriate professional as required. 1.4. Explain treatment sequence and factors that may restrict treatment. 1.5. Confirm required treatment, develop or update treatment plan, obtain client consent and record details.
2. Prepare for waxing service.	2.1. Prepare service area and equipment. 2.2. Present self, according to organisational policy. 2.3. Select waxing products according to plan. 2.4. Ensure own posture and position is correct to minimise fatigue and risk of injury to self and client throughout waxing service. 2.5. Prepare client, and clean and prepare skin area to be waxed. 2.6. Use energy, water and other resources efficiently during preparation and subsequent treatment process.
3. Apply wax to waxing area.	3.1. Test wax temperature, adjust as required and maintain for the duration of waxing service. 3.2. Apply and remove hot or strip wax to remove unwanted hair. 3.3. Ensure all wax product is removed from skin and use tweezers to remove remaining unwanted hair as required. 3.4. Ensure maximum client comfort and modesty throughout waxing service. 3.5. Monitor client reactions and responses and adjust waxing service as required. 3.6. Apply aftercare product to minimise any post treatment skin reactions. 3.7. Comply with health and hygiene regulations and requirements. 3.8. Maintain cultural sensitivity, maturity and confidentiality throughout service. 3.9. Recognise and respect the client’s social, cultural and spiritual differences and uphold their rights.
4. Review waxing service and provide post service advice.	4.1. Evaluate waxing service with client. 4.2. Record outcomes on client treatment plan for future reference. 4.3. Provide aftercare advice and recommend products and future services. 4.4. Update treatment plan and records and rebook client as required.
5. Clean service area.	5.1. Clean service area, equipment and surfaces according to organisational policies and procedures. 5.2. Replenish service area in preparation for next service. 5.3. Dispose of general waste, waste hair and wax to minimise negative environmental impacts according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret, and follow manufacturer instructions and safety data sheets for safe use of cleaning and treatment products and equipment.
Numeracy skills to:	calculate treatment times, product quantities and price of treatment.
Technology skills to:	use client software to update client notes, rebook future treatments, record stock data and product purchases safely use and maintain electrical equipment.

Unit Mapping Information

Supersedes and is not equivalent to SHBBHRS001 Provide waxing services.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBHRS010 Provide waxing services

Modification History

Supersedes and is not equivalent to SHBBHRS001 Provide waxing services.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide a minimum of four waxing services on each of the following treatment areas (total of 24 waxes), using hot wax or strip wax according to client requirements:

arms

bikini line

eyebrows

legs

any one or a combination of the following:

chin

lip

sides of face

underarms

when performing the above waxing services, use hot wax on a minimum of six of the services

when performing the above waxing services, more than one area may be waxed within the same client treatment in order to minimise the number of different clients required

perform at least two of the above waxing services for each of the listed treatment areas (at least 12 waxes) during a period of at least 38 hours of work in a commercial beauty therapy salon. Skills must be demonstrated in a simulated environment prior to being demonstrated in a beauty therapy salon environment

during the above waxing services, demonstrate the following techniques:

maintenance of correct wax temperature

skin support

correct direction of application and removal of wax

hand pressure to alleviate pain

removal of most unwanted hair

develop and update treatment plans and records for each of the above clients specifying details of:

client feedback

contraindications

products used

hair analysis

outcomes of treatment

relevant medical history and medications

waxing service performed

aftercare recommendations and advice.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local legislation and guidelines relevant to provision of waxing services:

health and hygiene

anti-discrimination

occupational health and safety

infectious disease transmission routes and prevention of infection transmission as it relates to waxing services

infection control procedures and application of standard precautions as they apply to the provision of waxing services

organisational policies and procedures relevant to waxing services:

client record management

equipment use and maintenance

incident reporting

personal hygiene and presentation

presentation of treatment area

waste disposal

work health and safety

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

diverse gender and cultural issues and attitudes in relation to body waxing

structural and cellular features of hair and hair follicles:

hair shaft

layers of hair

hair root and follicle

hair growth cycle stages and relationship to hair removal:

anagen

catagen

telogen

hair growth patterns

common hair disorders

hair types:

vellus

terminal

factors affecting hair growth:

hormonal

hereditary

drugs and chemicals

alternative progressive hair removal methods:

infra-red and hair-retarding products used in conjunction with waxing procedures

progressive permanent hair removal methods:

electrolysis

Intense Pulsed Light (IPL)

laser

wax formulation

function and action of wax ingredients

effects and application of the following wax types:

hot

strip

sugaring

effects and application of the following hair removal procedures:

waxing

tweezing

shaving

contraindications that prevent treatment or require clearance from a medical professional to proceed:

acne

bacterial, fungal, parasitic and viral infections on the areas to be waxed

hypertrophic and keloid tendency

abnormal skin including - sunburnt, grazed, rashes

pigmented skin lesions

thin and fragile skin

contraindications that restrict treatment and their relationship to waxing:

recent scars

scar tissue

skin trauma

varicose veins

adverse effects from waxing treatments and appropriate actions for:

inflammation

spotting of skin

hive-like reactions

ingrown hairs

torn skin

bruising

infections of hair follicle

burns

bleeding from follicles

function and action of after wax products

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future treatments to maintain client treatment objectives.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Skills must be demonstrated in a simulation prior to being demonstrated in a beauty therapy salon environment.

Assessment must ensure access to:

paying clients with different waxing requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

equipment instructions

organisational policies and procedures relevant to waxing services

product instructions and safety data sheets.

Assessment must ensure use of:

cleaning and disinfection products

disposable wax applicators, sheeting and strips

hot and strip wax, pre and aftercare products from a comprehensive professional range

temperature controlled wax pots

tweezers

client gowns or covers

individual workstation consisting of:

treatment table with safe working access at both ends and sides

individual electricity supply

magnifying lamp

stable wax pot bench or trolley

personal protective equipment:

disposable gloves

aprons

treatment towels or linen, or disposable linen.

Assessment activities that allow the individual to:

provide waxing services within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors and:

hold a qualification as a beautician or beauty therapist

have worked as a beautician or beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBHRS011 Provide female intimate waxing services

Modification History

Supersedes and is not equivalent to SHBBHRS002 Provide female intimate waxing services.

Application

This unit describes the performance outcomes, skills and knowledge required to provide waxing services to remove unwanted hair from female intimate areas.

It requires the ability to consult with clients to plan services to apply and remove hot and strip wax safely. Female intimate waxing can be an individual service or form part of a series of services.

This unit applies to beauticians and beauty therapists who work in beauty or hair removal salons. In this environment they work as part of a team but make independent treatment decisions; demonstrate sensitivity, maturity and confidentiality in their client interactions; and have knowledge of waxing techniques and waxing products.

This unit can only be completed by persons over the age of 18 years.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Unit Code	Unit Title
SHBBHRS010	Provide waxing services

Competency Field

Hair Reduction Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1. Access and review client treatment plan if available. 1.2. Confirm with client female intimate waxing requirements and assess areas of skin and hair growth requiring treatment. 1.3. Obtain informed and signed parent or guardian consent if client is a minor. 1.4. Identify and explain contraindications to female intimate waxing service, and refer client to appropriate professional as required. 1.5. Explain treatment sequence and factors that may restrict treatment. 1.6. Confirm treatment, develop or update treatment plan, obtain signed client consent and record details.
2. Prepare for female intimate waxing service.	2.1. Prepare service area and equipment. 2.2. Present self, according to organisational policy. 2.3. Prepare client and select waxing products according to plan. 2.4. Instruct client in what to use and how to self-cleanse female intimate waxing area. 2.5. Use suitable personal protective equipment. 2.6. Ensure own posture and position is correct to minimise fatigue and risk of injury to self and client throughout waxing service. 2.7. Instruct client on correct positioning and how to use a towel to cover areas not being treated. 2.8. Clean and prepare skin area to be waxed. 2.9. Use energy, water and other resources efficiently during preparation and subsequent treatment process. 2.10. Comply with health and hygiene regulations and requirements.
3. Apply wax to female intimate area.	3.1. Test wax temperature, adjust as required and maintain for the duration of waxing service. 3.2. Trim hair to suitable length for waxing as required. 3.3. Conduct patch test to identify skin reactions before proceeding with full female intimate waxing service. 3.4. Apply wax using single use applicators according to the area and manufacturer instructions. 3.5. Remove wax according to hair growth pattern, area and manufacturer instructions. 3.6. Ensure all wax product is removed from skin and use tweezers to remove remaining unwanted hair as required.
4. Ensure client comfort.	4.1. Monitor client reactions and responses and adjust waxing service as required. 4.2. Ensure client comfort and modesty throughout service. 4.3. Direct client on how and when to support surrounding skin to minimise discomfort. 4.4. Apply techniques to minimise client discomfort. 4.5. Discontinue treatment and provide advice if contra-actions occur. 4.6. Apply aftercare product to minimise any post treatment skin reactions. 4.7. Maintain cultural sensitivity, maturity and confidentiality throughout service. 4.8. Recognise and respect the client’s social, cultural and spiritual differences and uphold their rights.
5. Review waxing service and provide post service advice.	5.1. Evaluate waxing service with client. 5.2. Record outcomes of waxing service on client treatment plan. 5.3. Provide aftercare advice and recommend products and future treatments. 5.4. Update treatment plan and records, and rebook client as required.
6. Clean service area.	6.1. Clean service area, equipment and surfaces according to organisational policies and procedures. 6.2. Replenish service area in preparation for next service. 6.3. Dispose of general waste, waste hair and wax to minimise negative environmental impacts according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for safe use of cleaning and treatment products and equipment.
Numeracy skills to:	calculate treatment times, product quantities and price of treatment.
Self-management skills to:	maintain cultural sensitivity, maturity and confidentiality with female clients.
Technology skills to:	use client software to update client notes, rebook future treatments, record stock data and product purchases safely use and maintain electrical equipment.

Unit Mapping Information

Supersedes and is not equivalent to SHBBHRS002 Provide female intimate waxing services.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBHRS011 Provide female intimate waxing services

Modification History

Supersedes and is not equivalent to SHBBHRS002 Provide female intimate waxing services.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide a total of five intimate waxing services for female adult clients that include two of each of the following:

full

partial

during the above female intimate waxing services, apply and adjust the following work techniques:

stretching and supporting the skin

speed, direction and angle of wax removal

maximum removal of hair

develop or update treatment plans and records for each of the above clients specifying details of:

client feedback

contraindications

products used

hair and skin analysis

treatment outcomes

patch test reaction

relevant medical history and medications

waxing service performed

aftercare recommendations and advice.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local legislation and guidelines relevant to provision of waxing services:

health and hygiene

anti-discrimination

occupational health and safety

age at which an individual is classed as a minor according to relevant federal, state or territory legislation and why minors must only be treated with informed and signed parental or guardian consent

infectious disease transmission routes and prevention of infection transmission as it relates to intimate waxing services

infection control procedures and application of standard precautions as they apply to the provision of waxing services

organisational policies and procedures as they apply to the provision of waxing services:

client record management

equipment use and maintenance

incident reporting

personal hygiene and presentation

presentation of treatment area

waste disposal

work health and safety

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

when to refuse unsuitable clients

range of diverse gender and cultural issues and attitudes in relation to body waxing

techniques that minimise risk of client misinterpreting operator behaviour and actions

strategies for dealing with client behaviour that breaches professional status of treatment

importance of client self-cleansing of female intimate waxing treatment prior to performing waxing service

basic anatomy and terminology of female genitalia

variations to skin biology and appearance in female intimate area and implications for treatment and infection control

variations to hair growth cycle and patterns in female intimate area

the need for psychological sensitivity required when conducting female intimate waxing

formulation of waxes

function and action of wax ingredients

relevance and importance of clearly explaining the following to clients:

contraindications

contra-actions

skin sensitivity during menstruation

contraindications that:

prevent treatment but will not require medical referral:

heat rash

known allergies to wax products or ingredients

scar tissue less than six months old

sunburn

thin or fragile skin

prevent treatment:

contagious skin disease

oedema

pubic lice

sexually transmitted infections

urinary infections

restrict treatment:

external haemorrhoids

infected ingrown hairs

moles

skin tags

adverse reactions to female intimate waxing and required action steps:

abrasions

allergic reactions

blood spots

broken hair

bruising

excessive erythema

skin irritation

skin trauma

after service and home care advice relevant to female intimate waxing services:

avoidance of activities which may cause contra-actions

prevention of ingrown hairs and infection

personal hygiene

recommended products and future treatments

intimate waxing equipment and products:

ingredients and composition of waxing products

soothing products to reduce skin irritation

use of shaping templates

use of hot wax, warm wax and sugar wax

suitability of products according to hair type

application and removal of waxing products

direction of application and speed of removal

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future treatments to maintain client treatment objectives.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying female clients with different intimate waxing requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to the provision of waxing services

manufacturer instructions and safety data sheets

product instructions and safety data sheets.

Assessment must ensure use of:

cleaning and disinfection products

client gowns or covers

disposable single use wax applicators and strips

disposable sheeting

disposable g-string

hot and strip wax

temperature controlled wax pots

tweezers

client gowns or covers

pre and aftercare products from a comprehensive professional range

individual workstation consisting of:

treatment table with safe working access at both ends and sides

individual electricity supply

magnifying lamp

stable wax pot bench or trolley

personal protective equipment:

disposable gloves

aprons

treatment towels or linen, or disposable linen.

Assessment activities that allow the individual to:

provide female intimate waxing within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors and:

hold a qualification as a beautician or beauty therapist

have worked as a beautician or beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBHRS012 Provide male intimate waxing services

Modification History

Supersedes and is not equivalent to SHBBHRS003 Provide male intimate waxing services.

Application

This unit describes the performance outcomes, skills and knowledge required to provide waxing services to remove unwanted hair from male intimate areas.

It requires the ability to consult with clients, plan service to apply and remove hot and strip wax safely. Intimate male waxing can be an individual service or form part of a series of services.

This unit applies to beauticians and beauty therapists who work in beauty or hair removal salons. In this environment they work as part of a team but make independent treatment decisions; demonstrate sensitivity, maturity and confidentiality in their client interactions; and have knowledge of waxing techniques and waxing products.

This unit can only be completed by persons over the age of 18 years.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Unit Code	Unit Title
SHBBHRS010	Provide waxing services

Competency Field

Hair Reduction Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1. Access and review client treatment plan if available. 1.2. Confirm with client male intimate waxing requirements and assess areas of skin and hair growth requiring treatment. 1.3. Obtain informed and signed parent or guardian consent if client is a minor. 1.4. Identify and explain contraindications to male intimate waxing service, and refer client to appropriate professional as required. 1.5. Explain treatment sequence and factors that may restrict treatment. 1.6. Confirm treatment, develop or update treatment plan, obtain signed client consent and record details.
2. Prepare for male intimate waxing service.	2.1. Prepare service area and equipment. 2.2. Present self, according to organisational policy. 2.3. Prepare client and select waxing products according to plan. 2.4. Instruct client on what to use and how to self-cleanse male intimate waxing area. 2.5. Use suitable personal protective equipment. 2.6. Ensure own posture and position is correct to minimise fatigue and risk of injury to self and client throughout waxing service. 2.7. Instruct client on correct positioning and how to use a towel to cover areas not being treated. 2.8. Clean and prepare skin area to be waxed. 2.9. Use energy, water and other resources efficiently during preparation and subsequent treatment process. 2.10. Comply with health and hygiene regulations and requirements.
3. Apply wax to male intimate area.	3.1. Test wax temperature, adjust as required and maintain for the duration of waxing service. 3.2. Trim hair to suitable length for waxing as required. 3.3. Conduct patch test to identify skin reactions before proceeding with full male intimate waxing service. 3.4. Apply wax using single use applicators according to the area and manufacturer instructions. 3.5. Remove wax according to hair growth pattern, area and manufacturer instructions. 3.6. Ensure all wax product is removed from skin and use tweezers to remove remaining unwanted hair as required.
4. Ensure client comfort.	4.1. Monitor client reactions and responses and adjust waxing service as required. 4.2. Ensure client comfort and modesty throughout service. 4.3. Direct client on how and when to support surrounding skin to minimise discomfort. 4.4. Apply techniques to minimise client discomfort. 4.5. Discontinue treatment and provide advice if contra-actions occur. 4.6. Apply aftercare product to minimise any post treatment skin reactions. 4.7. Maintain cultural sensitivity, maturity and confidentiality throughout service. 4.8. Recognise and respect the client’s social, cultural and spiritual differences and uphold their rights.
5. Review waxing service and provide post service advice.	5.1. Evaluate waxing service with client. 5.2. Record outcomes on client treatment plan. 5.3. Provide aftercare advice and recommend products and future treatments. 5.4. Update treatment plan and records, and rebook client as required.
6. Clean service area.	6.1. Clean service area, equipment and surfaces according to organisational policies and procedures. 6.2. Replenish service area in preparation for next service. 6.3. Dispose of general waste, waste hair and wax to minimise negative environmental impacts according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for safe use of cleaning and treatment products and equipment.
Numeracy skills to:	calculate treatment times, product quantities and price of treatment.
Self-management skills to:	maintain sensitivity, maturity and confidentiality with male clients.
Technology skills to:	use client software to update client notes, rebook future treatments, record stock data and product purchases safely use and maintain electrical equipment.

Unit Mapping Information

Supersedes and is not equivalent to SHBBHRS003 Provide male intimate waxing services.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBHRS012 Provide male intimate waxing services

Modification History

Supersedes and is not equivalent to SHBBHRS003 Provide male intimate waxing services.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide a total of five intimate waxing services to adult male clients in one or more of the following treatment areas:

anal

buttocks

lower back

penis

scrotum

during the above male intimate waxing services, apply and adjust the following work techniques:

stretching and supporting the skin

speed, direction and angle of wax removal

maximum removal of hair

develop or update treatment plans and records for each of these clients specifying details of:

client feedback

contraindications

products used

hair and skin analysis

treatment outcomes

patch test reaction

relevant medical history and medications

waxing service performed

aftercare recommendations and advice

apply and adjust the following work techniques to above male intimate waxing services:

stretching and supporting the skin

speed, direction and angle of wax removal.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local legislation and guidelines relevant to provision of waxing services:

health and hygiene

anti-discrimination

occupational health and safety

age at which an individual is classed as a minor according to relevant federal, state or territory legislation and why minors must only be treated with informed and signed parental or guardian consent

infectious disease transmission routes and prevention of infection transmission as it relates to waxing services

infection control procedures and application of standard precautions as they apply to the provision of waxing services

organisational policies and procedures as they apply to the provision of waxing services:

client record management

equipment use and maintenance

incident reporting

personal hygiene and presentation

presentation of treatment area

waste disposal

work health and safety

range of diverse gender and cultural issues and attitudes in relation to body waxing

techniques that minimise risk of client misinterpreting operator behaviour and actions

strategies for dealing with client behaviour that breaches professional status of treatment

importance of client self-cleansing of male intimate waxing treatment prior to performing waxing service

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

basic anatomy and terminology of male genitalia

variations to hair growth cycle and patterns in male intimate area

common hair disorders

variations to skin biology and appearance in male intimate area and implications for treatment and infection control

the need for psychological sensitivity required when conducting male intimate waxing

formulation of waxes

function and action of wax ingredients

relevance and importance of clearly explaining the following to clients:

contraindications

contra-actions

contraindications that:

prevent treatment but will not require medical referral:

heat rash

known allergies to wax products or ingredients

scar tissue less than six months old

thin or fragile skin

prevent treatment:

contagious skin disease

oedema

pubic lice

sexually transmitted infections

urinary infections

restrict treatment:

external haemorrhoids

infected ingrown hairs

moles

skin tags

adverse effects to male intimate waxing and required action steps:

abrasions

allergic reactions

blood spots

broken hair

bruising

excessive erythema

excessive or diminished hair growth

skin irritation

skin trauma

after service and home care advice relevant to male intimate waxing services:

prevention of ingrown hairs

prevention of infection

personal hygiene

recommended products

recommended future treatments

intimate waxing equipment and products:

ingredients and composition of waxing products

soothing products to reduce skin irritation

use of shaping templates

use of hot wax, warm wax and sugar wax

suitability of products according to hair type

application and removal of waxing products

direction of application and speed of removal

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future treatments to maintain client treatment objectives.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying male clients with different intimate waxing requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

equipment instructions

organisational policies and procedures relevant to waxing services

product instructions and safety data sheets.

Assessment must ensure use of:

cleaning and disinfection products

disposable single use wax applicators and strips

disposable sheeting

disposable g-string

hot and strip wax, pre and aftercare products from a comprehensive professional range

temperature controlled wax pots

tweezers

client gown or cover

individual workstation consisting of:

treatment table with safe working access at both ends and sides

individual electricity supply

magnifying lamp

stable wax pot bench or trolley

personal protective equipment:

disposable gloves

aprons

treatment towels or linen, or disposable linen.

Assessment activities that allow the individual to:

provide male intimate waxing within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors and:

hold a qualification as a beautician or beauty therapist

have worked as a beautician or beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBHRS013 Provide hair reduction treatments using electrical currents

Modification History

Supersedes and is not equivalent to SHBBHRS004 Provide hair reduction treatments using electrical currents.

Application

This unit describes the performance outcomes, skills and knowledge required to use electrolysis to remove unwanted hair from the face and body.

It requires the ability to establish priorities with clients, to synthesise knowledge of hair biology and electric currents, and to design and provide effective hair removal treatments. Treatment outcomes are usually achieved over a program that involves multiple individual treatments.

This unit applies to beauty therapists who work in beauty and hair removal salons. In this environment they exercise judgement in planning and providing an appropriate treatment; demonstrate maturity and confidentiality in their client interactions; and apply knowledge of hair removal methods.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Unit Code	Unit Title
SHBBINF002	Maintain infection control standards

Competency Field

Hair Reduction Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1. Access and review client treatment plan if available. 1.2. Discuss client’s hair reduction requirements, changes in hair growth and lifestyle factors to establish treatment objectives. 1.3. Assess hair in treatment site. 1.4. Identify and explain contraindications to treatment, and refer client to appropriate professional as required. 1.5. Review medical history, medication, and obtain medical approval prior to treatment, as required.
2. Design electrolysis treatment.	2.1. Discuss outcomes of hair assessment with client. 2.2. Design treatments for a single or series of treatments and discuss benefits and potential adverse effects with client. 2.3. Discuss with client recommendations for duration, frequency and cost of recommended treatments. 2.4. Confirm treatment, develop or update treatment plan, obtain client consent and record details.
3. Prepare for electrolysis treatment.	3.1. Prepare client, equipment and products. 3.2. Present self, according to organisational policy. 3.3. Complete safety check on equipment according to manufacturer instructions. 3.4. Use energy, water and other resources efficiently during preparation and subsequent treatment. 3.5. Comply with health, hygiene and skin penetration regulations and requirements.
4. Conduct patch test.	4.1. Explain physical sensation of treatment to the client. 4.2. Select and cleanse a small area of skin adjacent to treatment area. 4.3. Select sterile probes and open in view of the client. 4.4. Conduct patch test, assess skin reaction and outcomes with client and record results. 4.5. Adjust treatment parameters on treatment plan as required.
5. Provide electrolysis treatment.	5.1. Cleanse area of skin to be treated. 5.2. Select sterile probes size and open in front of client. 5.3. Select electrical current type and level, in line with the patch test text parameters. 5.4. Position self throughout treatment to minimise fatigue and risk of injury to self and client. 5.5. Treat unwanted hair applying infection control and skin penetration procedures ensuring no over treatment of any area. 5.6. Ensure client comfort and modesty throughout treatment. 5.7. Monitor client reactions to adjust time and intensity of electric current as required. 5.8. Apply post-treatment care and products to minimise any post treatment skin reactions.
6. Review treatment and provide post treatment advice.	6.1. Evaluate treatment with client. 6.2. Record treatment parameters and outcomes of treatment on client treatment plan. 6.3. Provide aftercare advice and recommend products and future treatments. 6.4. Update treatment plan and records, and rebook client as required.
7. Clean treatment area.	7.1. Remove used linen and clean treatment surfaces and equipment according to organisational policies and procedures. 7.2. Dispose of probes or needles in sharps container. 7.3. Sterilise any instrument that has come into contact with body fluids. 7.4. Restock equipment and products in preparation for next treatment. 7.5. Dispose of general and hazardous waste to minimise negative environmental impacts and according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for safe use of cleaning and treatment products and hair reduction equipment and attachments.
Oral communication skills to:	provide simple explanations to clients that describe the physiological processes of electrical epilation treatments on hair follicles discuss treatment contraindications and precautions tactfully reassure client through service.
Numeracy skills to:	calculate treatment parameters, intensity and duration of electric currents, timing and price of treatment.
Problem-solving skills to:	identify problems and modify electric currents to minimise skin damage and client discomfort.
Technology skills to:	use client software to update client notes, rebook future services, record stock data and product purchases safely use and maintain electrical devices.

Unit Mapping Information

Supersedes and is not equivalent to SHBBHRS004 Provide hair reduction treatments using electrical currents.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBHRS013 Provide hair reduction treatments using electrical currents

Modification History

Supersedes and is not equivalent to SHBBHRS004 Provide hair reduction treatments using electrical currents.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide a total of five hair reduction treatments with electrical current for clients that include treatment in two or more of the following areas of the face and body:

bikini line

chest

face:

chin

upper lip

sides of face

underarm

provide consecutive electrical epilation treatments for two of the above clients as required to achieve treatment objectives

during the above treat each of the following hair types:

terminal

vellus, blonde, grey or dark hair colours

during the above, demonstrate correct use of blend machines in hair reduction treatments

during the above, demonstrate each of the following probe insertion techniques for different follicle types:

angle

depth

duration of electrical current

co-ordination of needle and tweezers handling

develop and update treatment plans and records for each of the above clients specifying details of:

client feedback and adverse reactions

contraindications and conditions

follicle type and distribution

hair type

outcomes of patch tests, previous and current treatment

post treatment care and products

relevant medical history and medications

skin and hair analysis

treatment duration, areas treated and areas not treated

treatment parameters and probes.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health, hygiene and skin penetration regulations and requirements relevant to providing hair reduction treatments using electrical currents

organisational policies and procedures relevant to the provision of hair reduction treatments using electrical currents:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

personal protection equipment

presentation of treatment area

general waste and hazardous waste disposal, including blood spills

work health and safety

legal and insurance liabilities and responsibilities regarding treatments

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

limitations to electrical epilation treatments

roles of complementary therapist, medical practitioner and endocrinologist

factors that affect treatment planning and client suitability for treatment:

areas treated

client finances

extent of area treated

follicle distribution

pain tolerance

skin healing

skin reactions

effects, benefits, risks and indications for thermolysis and blend methods

pilosebaceous unit:

arrector pili muscle

sebaceous glands

structural and cellular features of hair follicle and hair:

hair shaft and layers

hair follicles

hair root

hair structure and growth and its relationship to hair removal treatments:

types of hair:

coarse

compound

curved

fine

lanugo

single

straight

terminal – sexual and asexual

vellus

factors affecting hair growth:

diet related diseases

drugs and chemicals

hereditary

hormonal diseases: topical and systematic

hair growth patterns and cycle

influence of hair removal on hair growth

causes and treatment of ingrown hairs

hair growth cycle and variations depending on location and relationship to permanent hair removal

physical appearance of the following and their relationship to hair removal using electrical equipment:

abnormal skin conditions

minor skin blemishes

skin diseases and disorders

Fitzpatrick scale

typical medical treatments, medications and side effects relevant to hair reduction treatments using electrical current

principles and properties of electrical currents and the technology used in hair reduction:

alternating current

direct current

electrical circuits

electrical supply

energy

specialised hair reduction applications:

blend

thermolysis

principles and processes of direct and alternating currents:

electrical energy and electron movement

electrolytic process

thermal effect

electrodes

frequency ranges

capacitance

safe practices and management when using electrical currents

factors affecting treatment outcomes of hair removal using electrical equipment:

accurate probing:

duration

angle

depth

causes of skin damage

client pain tolerance

current intensity, duration and method

needle or probe size selection

post treatment equipment options

properties and use of electrical energy, electrostatics and electrical current in hair reduction removal

safe practices and management

safety and client comfort

sources and effects of laser treatment in hair reduction removal

contraindications that prevent or restrict treatment or require clearance from a medical practitioner to proceed and their relationship to electrical current hair removal:

acne

bacteria, fungal, parasitic and viral infections

biological changes:

puberty

menopause

premature ageing

anorexia

anaemia

pregnancy

clients undertaking medical treatment for excess hair growth

diabetes

dilated capillaries

medication that causes abnormal hair growth or skin thinning

metal implants

adverse outcomes of previous hair removal and permanent hair reduction treatments

pacemakers

pigmentation disorders

rashes

scar tissue

skin trauma

sunburn

appearance and management of adverse effects that include:

allergies to treatment products

bleeding from follicles

broken capillaries

bruising

burns to skin

erythema

infections of the hair follicle

inflammation arising from the hair reduction removal treatments

reaction of client to electrical current

scarring

torn skin

sustainable operating procedures for the conservation of product, water and power

post treatment care procedures and advice for specific treatment areas.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients with different electrolysis treatment requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to the provision of hair reduction treatments

equipment manufacturer instructions

safety data sheets for cleaning products.

Assessment must ensure use of:

alcohol disposable single use skin wipes

cleaning and disinfection products and equipment

client gowns or protective sheets

disposable facial wipes, microlances, spatulas and tissues

disposable needles or probes in sterile packs

sharps container

sterilised small tools and equipment or all equipment to be single use and disposable

tweezers

equipment that provides blend currents for hair reduction

individual work station consisting of:

adjustable treatment table with safe working access to both sides and ends

individual electricity supply

magnifying lamp

operator chair

trolley for products, bowls and equipment

personal protective equipment:

disposable gloves

apron

treatment towels or linen, or disposable linen.

Assessment activities that allow the individual to:

complete hair reduction treatments within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors and:

hold a qualification as a beauty therapist

have worked as a beautician or beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBINF002 Maintain infection control standards

Modification History

Supersedes and is not equivalent to SHBBINF001 Maintain infection control standards.

Application

This unit describes the performance outcomes, skills and knowledge required to maintain infection control during skin penetration treatments and to review clinic compliance with the applicable state or territory and local council requirements.

It requires the ability to identify, manage and control infection risks to clients, self and work colleagues.

This unit applies to beauticians and beauty therapists who work in beauty therapy salons, clinics or in cosmetic medical clinics. In this environment they work autonomously and make independent treatment decisions.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Infection Control

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Comply with infection control regulations and guidelines and related legal obligations.	1.1. Identify state or territory, and local standards, regulations and guidelines that apply to beauty treatments and skin penetration procedures. 1.2. Review organisational infection control policy and procedures for compliance. 1.3. Identify infection control risks for skin penetration treatments. 1.4. Monitor workplace for potential infection control risks.
2. Monitor hygiene of premises.	2.1. Observe workplace to ensure surfaces and equipment are cleaned and disinfected. 2.2. Clean and disinfect non-penetrating instruments and articles. 2.3. Monitor removal and disposal of contaminated material. 2.4. Monitor handling and disposal of sharps and the cleaning of blood or body fluid spills. 2.5. Check dilution rates, use and storage of cleaning products. 2.6. Monitor storage of cleaning and treatment equipment. 2.7. Provide clean linen or single use, disposable coverings for each treatment. 2.8. Place soiled linen and protective clothing in a suitable receptacle. 2.9. Clean and disinfect work area after treatment.
3. Maintain infection control for skin penetration treatments.	3.1. Maintain personal protection using standard and additional precautions for client contact as required. 3.2. Provide single use, disposable and clean instruments for each treatment. 3.3. Ensure instruments, equipment or other items intended to penetrate the skin or be used on mucous membranes are sterile at time of use. 3.4. Follow skin preparation procedures to minimise risk of transmission. 3.5. Immediately dispose of single-use items and waste in appropriate containers. 3.6. Separate, remove, clean and sterilise potentially contaminated items according to organisation infection control policy and procedure.
4. Sterilise equipment and maintain steriliser.	4.1. Ensure work flows from dirty zone to clean zone. 4.2. Clean and dry items to be sterilised. 4.3. Load steriliser and set steriliser cycle according to manufacturer instructions and Australian standards. 4.4. Unload packages, inspect for sterilising, validate and record details according to manufacturer guidelines and Australian standards. 4.5. Store sterile items correctly to prevent contamination. 4.6. Monitor the sterilising process. 4.7. Inspect and clean steriliser and steriliser trays according to manufacturer guidelines and Australian standard.
5. Maintain awareness of clinic design for control of infection risks.	5.1. Identify aspects of the design of premises, surfaces, fixtures and fittings that minimise risk of transmission of infection. 5.2. Arrange cleaning area to ensure the separation of dirty and clean items and work flow is from dirty to clean to sterile. 5.3. Clean cleaning and sterilising area according to organisational policy and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	locate and interpret health standards, regulations and guidelines interpret manufacturer instructions for cleaning product choice, dilution and storage.
Writing skills to:	writing skills to complete necessary workplace compliance forms document steriliser use.
Numeracy skills to:	calculate steriliser loads and timing calculate concentrations of solutions.
Teamwork skills to:	work collaboratively with colleagues to control infection risk.
Planning and organising skills to:	coordinate cleaning, disinfecting and sterilising tasks.

Unit Mapping Information

Supersedes and is not equivalent to SHBBINF001 Maintain infection control standards.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBINF002 Maintain infection control standards

Modification History

Supersedes and is not equivalent to SHBBINF001 Maintain infection control standards.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

integrate the maintenance of infection control with skin penetration technical skills on at least one occasion, that individually or in combination demonstrates:

identification of potential cross contamination risks, protecting self and client from infection risks

choosing and using appropriate cleaning, disinfection and sterilising procedures for instruments, equipment and equipment attachments and work surfaces

correct steriliser operation procedures:

packaging of items

loading

monitoring

validation

documentation requirements

disposing of waste and sharps

provide a written review of workplace compliance with relevant state or territory and local council laws, regulations and requirements relating to beauty treatments and skin penetration.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

Australian standards AS/NZS4815 Office-based health care facilities and AS/NZS 4187 Reprocessing of reusable medical devices in health service organisations - relating to infection control in office-based health care facilities

State or Territory legislation and guidelines relating to infection control procedures for skin penetration treatments

local council requirements for beauty salons offering skin penetration treatments

organisational policy and procedures relating to infection control

legal responsibilities in relation to infection control, sterilising, registration or business licensing, conduct of occupation, and maintenance of premises relevant to role

standard and additional precautions as defined by the National Health and Medical Research Council (NHMRC)

industry codes of practice

aetiology of infection

sources of infection and means of transmission

risk management in relation to infection control

procedures and practices that support infection control measures and prevent infection transmission

cleaning, disinfection and sterilising procedures

procedures for responding to spills

needle stick or sharps injury procedures for notification and response

impact of premises layout and workflow on infection control risks

manufacturer instructions in relation to cleaning, disinfecting and sterilising equipment and products

risk management process for identifying treatment infection control risks

workplace infection control risks.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

antiseptic wipes and alcohol-based preparations

cleaning and disinfection products

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

personal protective equipment:

gloves:

treatment

cleaning

protective clothing

eye protection

footwear

face masks

workplace documentation:

Australian standards

equipment manufacturer instructions

infection control regulations and guidelines

organisation infection control policy and procedures

safety data sheets for cleaning products

sharps and sharps disposal unit

single use, disposable equipment

sterile storage area

steriliser

storage area for materials, equipment and attachments

treatment area, cleaning area and clients

waste receptacles that comply with Australian Standards.

Assessment activities that allow the individual to:

demonstrate infection control during the provision of treatments that involve skin penetration

provide pre and post treatment infection control activities for these treatments

review a salon’s infection control performance.

Assessors must satisfy the Standards for Registered Training Organisations' requirements for assessors and:

hold a qualification as a beauty therapist

have worked as a beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBMUP008 Apply eyelash extensions

Modification History

Supersedes and is not equivalent to SHBBMUP001 Apply eyelash extensions.

Application

This unit describes the performance outcomes, skills and knowledge required to apply eyelash extensions for added length and thickness of natural lashes to meet client needs.

It requires the ability to consult with clients, select suitable products and equipment to apply, infill, and remove damaged eyelash extensions. Applying eyelash extensions can be an individual service or form part of a series of services.

This unit applies to beauticians, beauty therapists, retail assistants, and make-up freelancers who work in beauty salons, retail cosmetic outlets, and settings that provide make-up services. In this environment they make routine service decisions within a defined range.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Make-Up Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish service requirements.	1.1. Confirm eyelash extension requirements with client. 1.2. Explain service and outcomes, and show client eyelash extension products. 1.3. Explain treatment sequence and factors that may restrict treatment. 1.4. Design and record treatment plan in accordance with local health and hygiene regulations and obtain client consent. 1.5. Select products and equipment according to treatment plan. 1.6. Conduct patch test to identify skin reactions, and advise client of suitability for service.
2. Remove damaged, sparse, or grown out eyelash extensions.	2.1. Confirm with client eyelash extensions removal needs. 2.2. Apply eye patches to protect lower lid and bottom lashes. 2.3. Clean lashes as required. 2.4. Apply product remover to eyelash extensions according to manufacturer instructions. 2.5. Remove eyelash extensions to avoid damage to natural lashes and client discomfort. 2.6. Apply aftercare product as required.
3. Apply eyelash extensions.	3.1. Apply medical tape, or lint-free eye patches to lower lid and bottom lashes. 3.2. Use tweezers to isolate natural lashes, and glue individual eyelash extensions avoiding contact with the surrounding skin. 3.3. Monitor and adjust application of individual extensions to ensure correct positioning, even distribution and thickness according to client needs. 3.4. Complete application of eyelash extensions according to treatment plan. 3.5. Remove lint-free eye gel patches, or adhesive tape, gently and to avoid discomfort to client.
4. Provide post service advice.	4.1. Seek client feedback, and update treatment plan. 4.2. Recommend home care, complementary products, and future treatments. 4.3. Update treatment plan and rebook client as required.
5. Clean treatment work area.	5.1. Clean service area and surfaces, non-disposable eyelash equipment and tools. 5.2. Restock equipment and products in preparation for next treatment. 5.3. Safely dispose of general and contaminated waste to minimise negative environmental impacts according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret manufacturer instructions and safety data sheets for safe use of cleaning and treatment products and equipment.
Oral communication skills to:	use effective questioning and active listening techniques to consult with client, confirm requirements and monitor service outcomes.
Numeracy skills to:	calculate service price, product quantities and time.

Unit Mapping Information

Supersedes and is not equivalent to SHBBMUP001 Apply eyelash extensions.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBMUP008 Apply eyelash extensions

Modification History

Supersedes and is not equivalent to SHBBMUP001 Apply eyelash extensions.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate, develop and adjust treatment plan to apply safe and appropriate eyelash extensions suitable for the following client treatment objectives:

two full-set applications, each set consisting of a minimum of forty eyelash extensions per eye

two in-fill services

two removal services

for the above treatments design and provide treatment routines that demonstrate correct:

patch testing

selection and application of eyelash extensions type:

adhesive

colour

curl

length

width

eyelash extension application to suit client eye shape and facial features

design, record and maintain treatment plans and records for each eyelash extension treatment specifying for each client:

aftercare

contraindications

outcomes

patch test reactions

previous treatments

products

techniques

present self according to organisational policy

comply with health and hygiene regulations and requirements.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to eyelash extension services

organisational policies and procedures relevant to eyelash extension services:

client record management

equipment and product use and maintenance

incident reporting

personal hygiene and presentation

waste disposal

work health and safety

legal and insurance liabilities and responsibilities regarding eyelash extension services

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of contraindications

the impact of eye shapes on eyelash extensions:

almond

Asian

close-set

deep-set

hooded

prominent

round

small

effects and benefits of eyelash extensions:

fullness

length

thickness 0.15, 0.20, 0.25

natural eyelash growth rate and stages of hair growth cycle:

anagen

catagen

telogen

advantages and disadvantages of different eyelashes for extensions:

mink

natural

silk

synthetic

differences between different types of eyelash extensions:

B curl

C curl

coloured

D curl

DD curl

diamond

glitter

J curl

L curl

M curl

U curl

V curl

W curl

Y curl

advantages of using different tweezers:

curved

inverted

pointy

slanted

straight

selection criteria and application of eyelash extension type:

adhesive

colour

curl

length

benefits and effects of different types of adhesives:

clear

coloured

normal

sensitive

contraindications that prevent or restrict eyelash services, and their relationship to the service:

allergies to latex, tape resin, and adhesive

alopecia

bacterial, fungal, parasitic or viral infections

blepharitis

contact lenses

curly eyelashes

damaged natural eyelashes

dry eyes syndrome

abnormal skin

recent eye surgery

twitching eyes

trichotillomania

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future treatments to maintain eyelash extensions.

Assessment Conditions

Skills must be demonstrated in a beauty or make-up services environment; this can be:

an industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides beauty services to paying members of the public or freelance services for paid make-up assignments.

Assessment must ensure access to:

paying clients or models as part of paid assignments, with different eyelash extension requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to the application of eyelash extensions

equipment instructions

manufacturer instructions and safety data sheets.

Assessment must ensure use of:

adhesive:

clear

coloured

normal

sensitive

cleaning and disinfection products and equipment

eyelash extension equipment:

air blower

application tweezers

disposable glue wells

disposable mascara wands

eye lash comb

isolating tweezers

jade stone

lint free eye pads

locks detach swabs

medical tape

oil-free cleanser

silicone pad

sponge

eyelash extensions remover

eyelash extensions from a comprehensive professional range

individual work station consisting of:

treatment table with safe working access at both ends and sides

individual electricity supply

magnifying lamp

operator chair

trolley for products, bowls and equipment

treatment towels or linen, or disposable linen.

Assessment activities that allow the individual to:

complete eyelash extension services within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBMUP009 Design and apply make-up

Modification History

Supersedes and is not equivalent to SHBBMUP002 Design and apply make-up.

Application

This unit describes the performance outcomes, skills and knowledge required to apply facial make-up products for day, evening or special occasions.

It requires the ability to consult with clients, analyse face and skin, and to demonstrate and apply make-up products to suit client needs or make-up brief.

This unit applies to beauticians and beauty therapists, retail assistants, and make-up freelancers who work in beauty salons, retail cosmetic outlets, and settings that provide make-up services. In this environment they make routine service decisions within a defined range and have knowledge and skills of a variety of make-up products and application techniques.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Make-Up Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish make-up requirements.	1.1. Confirm make-up requirements and occasion with client. 1.2. Identify contraindications to make-up service and refer client to appropriate professional, as required. 1.3. Prepare service area and equipment. 1.4. Present self, according to organisational policy. 1.5. Comply with health and hygiene regulations and requirements.
2. Design make-up plan.	2.1. Design make-up plan according to analysis, occasion, and colour design principles. 2.2. Confirm make-up plan with client. 2.3. Cleanse face and neck to thoroughly remove make-up. 2.4. Identify skin type, colour, tone and undertone to select foundation. 2.5. Identify facial shape and areas requiring corrective make-up. 2.6. Select make-up products and equipment.
3. Apply make-up.	3.1. Apply make-up products sequentially according to make-up plan. 3.2. Manage product quantities to avoid waste of consumables. 3.3. Explain products and application to client throughout make-up service. 3.4 Seek client feedback to evaluate make-up application and adjust as required.
4. Apply false eyelashes.	4.1. Conduct patch test for eyelash adhesive and note adverse reactions. 4.2. Advise client of suitability for application of false eyelashes. 4.3. Apply strip or individual eyelashes according to manufacturer instructions.
5. Provide post service advice.	5.1. Provide advice on make-up products and techniques to maintain make-up throughout occasion. 5.2. Provide advice for make-up removal and recommend make-up removal products. 5.3. Seek client feedback and update make-up plan. 5.4. Explain possible adverse reactions to client. 5.5. Demonstrate application of make-up products to client for maintenance of make-up look throughout the occasion. 5.6. Recommend and sell products to maintain the make-up look throughout the occasion and discuss future services.
6. Clean service area.	6.1. Clean non-disposable make-up equipment and tools. 6.2. Wash and dry make-up brushes using a suitable cleanser. 6.3. Restock equipment and products to prepare for next service. 6.4. Dispose of general waste to minimise negative environmental impacts.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for use of cleaning, make-up products and equipment.
Oral communication skills to:	use effective questioning and active listening techniques to consult with client, confirm requirements and monitor service outcomes.
Learning skills to:	calculate service price, product quantities and time.

Unit Mapping Information

Supersedes and is not equivalent to SHBBMUP002 Design and apply make-up.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBMUP009 Design and apply make-up

Modification History

Supersedes and is not equivalent to SHBBMUP002 Design and apply make-up.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

apply safe and appropriate make-up for the following client requirements:

two different day events

two different evening events

when demonstrating application of make-up to the above clients, demonstration must include at least three different skin colours or ethnic backgrounds of varying ages

design and record make-up plan for each client specifying details of:

areas requiring corrective make-up

client image and occasion

colour analysis and design

contraindications to make-up services

facial shape

highlighting and shading

products and application techniques

skin types and conditions

during the above applications demonstrate each of the following techniques:

colour matching to clients

winged liner

blending cosmetic

contouring and highlighting

during the above applications demonstrate safe and correct use of each of the following make-up products:

blushes

cleansers

concealers

eye shadows

eyeliners

false lashes

liquid and solid foundations

lip gloss

highlighters

lip liners

lipsticks

mascaras

pencils

powders

pre make-up stabilisers or primers

skin care.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulatory requirements relevant to make-up services

organisational policies and procedures relevant to make-up services:

client record management

equipment and product use and maintenance

incident reporting

personal hygiene and presentation

waste disposal

work health and safety

operator legal and insurance liabilities and responsibilities regarding application of make-up

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of contraindications

factors which influence the application of make-up:

facial shapes and their relationship to elements and principles of make-up design

effects of natural light and artificial light on cosmetics

colour design principles:

colour wheel

primary, secondary, tertiary, complementary and grey scale colours

tonal value, hue and shade

colour matching to clients

appearance of the following common skin types and conditions and their relationship to make-up services:

oily, lipid

dry, alipid and lipid dry

diffused red

pigmented

couperose

mature

contraindications, that prevent or restrict make-up services, and their relationship to make-up services:

bacterial, fungal, parasitic and viral infections

contact lenses

rashes

recent skin treatments:

injectables

intense pulsed light

laser

surgery

common ingredients in make-up products and their effects on skin and appearance

chemical formulations of:

eyeliners

eyeshadows

facial powder

foundations

lipsticks

mascara

colours in cosmetics

effects created by application of specific make-up products and colour application techniques:

highlighting

shading

contouring

blending

winged liner

selection, care and infection control for make-up tools and equipment:

applicators

brushes

lash curlers

magnifying mirror

make-up box

pallets

pencil sharpeners

spatulas

sponges

tweezers

sustainable operating procedures for the conservation of product, water and power

aftercare advice and products to maintain and remove make-up application.

Assessment Conditions

Skills must be demonstrated in a beauty or make-up services environment; this can be:

an industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides beauty services to paying members of the public or freelance services for paid make-up assignments.

Assessment must ensure access to:

paying clients or models as part of paid assignments, with different make-up requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to make-up services

manufacturer instructions and safety data sheets.

Assessment must ensure use of:

adjustable make-up chair

brush sanitiser

cleaning and disinfection products and equipment

cover to protect client’s clothes

disposable cotton buds, facial wipes, spatulas and tissues

false eyelashes

hand held mirror

headband or hair clips

magnifying lamp

make-up equipment:

brushes for foundation, eye make-up and powder

disposable mascara wands

lash curler

pencil sharpeners

sponges and wedges

tweezers

make-up lighting at workstation

make-up products from a comprehensive professional range:

blushers

concealers

eye shadows

eyeliners

foundations – water based, oil based, solid or fluid

glosses

lipsticks

mascaras

pencils

powders

pre make-up products

skin cleansers, toners, moisturisers.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors and:

have worked for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBMUP010 Design and apply make-up for photography

Modification History

Supersedes and is not equivalent to SHBBMUP003 Design and apply make-up for photography.

Application

This unit describes the performance outcomes, skills and knowledge required to design and apply make-up for photographic shoots in natural and artificial light.

It requires the ability to select products and tools to apply photographic make-up in response to a brief from a client or stylist engaged in a photo shoot.

This unit applies to beauticians, beauty therapists and make-up artists who work in beauty salons, make-up studios and photography shoot settings requiring make-up services. In this environment they work as part of the creative team, make informed creative decisions and have knowledge and skills across a range of specialised make-up products and application techniques.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Make-Up Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Analyse photography context.	1.1. Confirm make-up requirements with client, photographer, or stylist. 1.2. Determine photography context by establishing conditions, setting and lighting. 1.3. Determine photography image end-use and format.
2. Establish make-up requirements.	2.1. Identify contraindications to make-up service and refer to appropriate professional as required. 2.2. Cleanse client face and neck to thoroughly remove make-up. 2.3. Identify skin type, colour, tone and undertone to select foundation. 2.4. Identify facial shape and areas requiring corrective make-up.
3. Design make-up plan.	3.1. Design and record make-up plan. 3.2. Confirm make-up plan with client, photographer or stylist as required. 3.3. Select make-up products and equipment.
4. Apply make-up for photography.	4.1. Prepare service area, equipment and self. 4.2. Apply make-up products sequentially according to make-up plan. 4.3. Manage product quantities to avoid waste of consumables. 4.4. Seek client, photographer or stylist feedback to evaluate make-up application and adjust as required. 4.5. Comply with health and hygiene regulations and requirements.
5. Clean tools and equipment.	5.1. Clean non disposable make-up equipment and tools. 5.2. Restock equipment and products to prepare for next service. 5.3. Dispose of general waste to minimise negative environmental impacts.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for safe use of cleaning and make-up products and equipment.
Oral communication skills to:	use effective questioning and active listening techniques to consult with client, confirm requirements and monitor service outcomes.
Learning skills to:	identify fashion make-up trends and practice new techniques.
Problem-solving skills to:	identify make-up application issues and modify products and techniques to ensure client satisfaction.
Planning and organising skills to:	organise make-up equipment, product and self to attend photographic shoots at external locations.
Self-management skills to:	provide services in different work settings where time and pressure constraints apply.

Unit Mapping Information

Supersedes and is not equivalent to SHBBMUP003 Design and apply make-up for photography.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBMUP010 Design and apply make-up for photography

Modification History

Supersedes and is not equivalent to SHBBMUP003 Design and apply make-up for photography.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

apply safe and appropriate make-up in at least three of the following photography contexts:

business

wedding

fashion

film

catwalk

demonstrate make-up applications suitable for each of the following:

artificial light

natural light

studio conditions

provide make-up services for print outcomes:

black and white images

colour images

design and record make-up plans for each client specifying details of:

areas requiring correction or camouflage

camera angles and shots

colour design

contraindications

dramatic considerations

continuity issues

face shape

skin colour and tone

highlighting and shading techniques

lighting

location:

interior

exterior

studio

make-up products and equipment

product application procedures

single appearance

testing arrangements.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulation and requirements relevant to make-up services

organisational policies and procedures relevant to make-up services:

client record management

equipment and product use and maintenance

incident reporting

personal hygiene and presentation

waste disposal

work health and safety

legal and insurance liabilities and responsibilities regarding make-up services

scope of practice:

importance of not stating a diagnosis of contraindications

when to refer to other practitioners

contraindications and their relationship to photographic make-up services:

bacterial, fungal, parasitic and viral infections

abnormal skin

contact lenses

recent skin treatments including - injectables, intense pulsed light, laser and surgery

photographic make-up principles:

effects of natural and artificial lighting on make-up appearance

colour design

colour wheel

cosmetic ingredients and their performance under different light sources and digital photography

primary, secondary, complementary colours and grey scale

tonal value, hue and shade

operation of production environments and settings and how to effectively and professionally work within these environments

appearance of common skin types and conditions and their relationship to photographic make-up services

selection, care and infection control for photographic make-up equipment, products and tools

effect of changes created by:

specific make-up products and colour application techniques

lighting and how make-up colours appear on screen

sustainable operating procedures for the conservation of product, water and power.

Assessment Conditions

Skills must be demonstrated in a photographic make-up environment; this can be:

an industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides beauty services to paying members of the public or freelance services for paid make-up assignments.

Assessment must ensure access to:

paying clients or models as part of paid assignments, with different make-up requirements, who have the expectation that the services provided reflect those of a commercial business

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to make-up services

manufacturer instructions and safety data sheets.

Assessment must ensure use of:

adjustable make-up chair

brush sanitiser

cleaning and disinfection products and equipment

disposable cotton buds, facial wipes, spatulas and tissues

false eyelashes

hand held mirror

hand sanitiser

headband or hair clips

magnifying lamp

make-up equipment:

brushes for foundation, eye make-up and powder

disposable mascara wands

lash curler

make-up box

palettes or tiles

pencil sharpeners

powder puffs

protective bibs

sponges and wedges

tweezers

make-up lighting

make-up products from a comprehensive professional range:

artificial lashes

blushers

concealers

eye shadows

eyeliners

fixative

foundations – water based, oil based, solid or fluid

lipsticks and glosses

mascaras

pencils

powders

pre make-up products and stabilisers

skin cleansers, toners, moisturisers.

Assessment activities that allow the learner to:

complete make-up services within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors and:

have worked in the beauty and make-up industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBMUP011 Design and apply remedial camouflage make-up

Modification History

Supersedes and is not equivalent to SHBBMUP004 Design and apply remedial camouflage make-up.

Application

This unit describes the performance outcomes, skills and knowledge required to apply specialised make-up products to disguise skin imperfections on the face and body.

It requires the ability to consult with clients, select products and equipment, and apply camouflage make-up to disguise the appearance of blemishes, birthmarks and scars.

This unit applies to beauticians, beauty therapists and make-up artists who work in beauty salons and make-up studios and as freelancers. In this environment they work as part of a team but make independent treatment decisions and have knowledge of specialised make-up products and application techniques.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Make-Up Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish remedial camouflage make-up requirement.	1.1. Consult on make-up requirements with client, to identify facial or body areas requiring remedial camouflage. 1.2. Identify contraindications and refer client to appropriate professional, as required. 1.3. Cleanse treatment site to thoroughly remove make-up as required. 1.4. Identify skin type and conditions and match skin colour, tone and undertone to camouflage products.
2. Design make-up plan.	2.1. Design make-up plan according to analysis and client requirements. 2.2. Confirm make-up plan and products with client. 2.3. Select make-up products and equipment. 2.4. Manage product quantities to avoid waste of consumables.
3. Apply remedial camouflage make-up.	3.1. Prepare service area and equipment. 3.2. Prepare and present self, according to organisational policy. 3.3. Gown client to protect clothing. 3.4. Apply camouflage products in correct sequence to disguise skin imperfections. 3.5. Ensure foundation or base matches skin tone and adjust as required. 3.6. Comply with health and hygiene regulations and requirements. 3.7. Seek client feedback to evaluate make-up application and adjust as required.
4. Review service.	4.1. Record outcomes on client treatment plan. 4.2. Recommend make-up products and demonstrate techniques to maintain make-up. 4.3. Provide advice for make-up removal and recommend make-up removal products. 4.4. Update treatment plan and rebook client as required.
5. Clean treatment work area.	5.1. Clean non disposable make-up equipment and tools. 5.2. Restock equipment and products to prepare for next service. 5.3. Dispose of general waste to minimise negative environmental impacts.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for use of cleaning, make-up products and equipment.
Oral communication skills to:	use effective questioning and active listening techniques to consult with client, confirm requirements and monitor service outcomes.
Learning skills to:	calculate service price, product quantities and time.
Problem-solving skills to:	develop solutions to address various different and challenging skin issues.

Unit Mapping Information

Supersedes and is not equivalent to SHBBMUP004 Design and apply remedial camouflage make-up.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBMUP011 Design and apply remedial camouflage make-up

Modification History

Supersedes and is not equivalent to SHBBMUP004 Design and apply remedial camouflage make-up.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

apply remedial camouflage make-up for five clients with differing face or body remedial camouflage objectives

design and record camouflage make-up plans for each of above clients specifying details of:

areas and condition requiring camouflage make-up techniques

client requirements and concerns

colour analysis and design

contraindications to make-up services

products and application techniques

skin types and conditions.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state and territory and local health and hygiene regulations and requirements relevant to make-up services

organisational policies and procedures relevant to make-up services:

client record management

equipment and product use and maintenance

incident reporting

personal hygiene and presentation

waste disposal

work health and safety

legal and insurance liabilities and responsibilities regarding make-up services

scope of practice:

importance of not stating a diagnosis of contraindications

when to refer clients to other practitioners

factors which influence the application of remedial camouflage make-up:

facial shapes and their relationship to elements and principles of make-up design

effects of natural light and artificial light on cosmetics

colour design principles:

colour wheel

primary, secondary, tertiary, complementary and grey scale colours

tonal value, hue and shade

appearance of the following that may require remedial camouflage make-up:

birth marks

capillary naevus

chloasma

hypertrophic and keloid scars

leucoderma or vitiligo

moles or pigmented naevi

psoriasis

rosacea

scars

spider naevus

strawberry naevus

tattoos

contraindications, that prevent or restrict make-up services, and their relationship to make-up services:

bacterial, fungal, parasitic and viral infections

abnormal skin

recent skin treatments including injectables, Intense Pulsed Light (IPL), laser, surgery

appearance of the following common skin types and conditions and their relationship to make-up services:

oily and lipid

dry, alipid and lipid dry

diffused red

pigmented

couperose

damaged

mature

chemical ingredients and pigments in make-up products and their effects on skin

effects created by application of specific make-up products and colour application techniques:

highlighting

shading

contouring

camouflage make-up products used to achieve remedial make-up

sustainable operating procedures for the conservation of product, water and power

aftercare advice and products to maintain and remove make-up applications.

Assessment Conditions

Skills must be demonstrated in a beauty or make-up services environment; this can be:

an industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides beauty services to paying members of the public or freelance services for paid make-up assignments.

Assessment must ensure access to:

paying clients or models as part of paid assignments, with different make-up requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to make-up services

manufacturer instructions and safety data sheets.

Assessment must ensure use of:

adjustable make-up chair

brush sanitiser

cleaning and disinfection products and equipment

disposable cotton buds, facial wipes, spatulas and tissues

hand held mirror

hand sanitiser

headband or hair clips

magnifying lamp

make-up equipment:

brushes for foundation, eye make-up and powder

make-up box

pencil sharpeners

protective bibs

sponges and wedges

tweezers

make-up lighting

make-up products from a comprehensive camouflage make-up range:

blushers

concealers

fixative

foundations – water based or oil based with varying degrees of pigmentation and coverage

pencils

powders

pre make-up products and stabilisers

skin cleansers, toners, moisturisers.

Assessment activities that allow the learner to:

complete camouflage make-up within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors and:

have worked in the beauty or make-up industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBMUP012 Apply airbrushed make-up

Modification History

Supersedes and is not equivalent to SHBBMUP005 Apply airbrushed make-up.

Application

This unit describes the performance outcomes, skills and knowledge required to apply airbrushed make-up for face or body.

It requires the ability to prepare the work area, consult with clients, select make-up products and equipment, and apply airbrushed make-up.

This unit applies to beauticians and make-up artists who work in beauty salons and make-up studios and as freelancers. In this environment they may work as part of a team or autonomously. They have knowledge and skills of airbrush make-up products, application techniques, and airbrush equipment.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Make-Up Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish make-up requirements.	1.1. Confirm make-up requirements with client. 1.2. Identify contraindications and refer client to appropriate professional as required. 1.3. Cleanse face or body to remove make-up as required. 1.4. Identify skin type, condition, colour, tone and undertone to select airbrush foundation.
2. Design make-up plan.	2.1. Design airbrush make-up plan. 2.2. Confirm make-up plan with client. 2.3. Select make-up products and additional equipment.
3. Apply airbrushed make-up.	3.1. Prepare service area and equipment. 3.2. Prepare and present self, according to organisational policy. 3.3. Set compressor and test airbrush flow and pressure prior to make-up application. 3.4. Airbrush foundation with circular movements for complete and even skin coverage. 3.5. Apply highlighting and shading to required facial areas and use stencils and make-up shields as needed. 3.6. Adjust distance, pressure, and airbrushing movements throughout make-up application. 3.7. Manage product quantities to minimise wastage of consumables. 3.8. Comply with health and hygiene regulations and requirements. 3.9. Seek client feedback to evaluate make-up application and adjust as required. 3.10. Apply setting powder or finishing products, allowing sufficient time for make-up to set.
4. Provide post service advice.	4.1. Provide advice on make-up products and techniques for application, to maintain make-up. 4.2. Provide advice for make-up removal and recommend make-up removal products.
5. Clean service area.	5.1. Clean surfaces and airbrush equipment following manufacturer instructions. 5.2. Replenish service area as required. 5.3. Dispose of general waste to minimise negative environmental impacts.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for safe use of cleaning and make-up products and equipment.
Oral communication skills to:	use effective questioning and active listening techniques to consult with client, confirm requirements and monitor service outcomes.
Numeracy skills to:	calculate product quantities for use in airbrush machine, service time and price.
Problem-solving skills to:	trouble-shoot airbrush equipment to ensure it is operating properly.

Unit Mapping Information

Supersedes and is not equivalent to SHBBMUP005 Apply airbrushed make-up.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBMUP012 Apply airbrushed make-up

Modification History

Supersedes and is not equivalent to SHBBMUP005 Apply airbrushed make-up.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide airbrush make-up for at least five different clients suitable for the following established client make-up objectives:

day

evening

mature skin

tattoo, or bruise coverage

fantasy make-up for face or body

design and record make-up plan for each of the above clients specifying details of:

areas requiring corrective make-up

client image and occasion

colour analysis and design

contraindications to make-up services

facial shape

highlighting and shading

products and application techniques

skin types and conditions

operate airbrush gun and compressor to demonstrate the following airbrushing techniques and precautions:

free-hand and stencils

circular movements

long brush stroke

avoid splatter

avoid excess product application

increase and decrease compressor pressure for optimal and safe make-up application

adjust spray patterns based on distance to client’s skin

clean and maintain airbrush gun after each use.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to make-up services

organisational policies and procedures relevant to make-up services:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

waste disposal

work health and safety

legal and insurance liabilities and responsibilities regarding make-up services

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

benefits and uses of airbrush make-up application

contraindications, that prevent or restrict make-up services, and their relationship to make-up services:

allergies to products

bacterial, fungal, parasitic or viral infections

abnormal skin

recent skin treatments including injectables, intense pulsed light, laser, surgery

appearance of the following common skin types and conditions and their relationship to make-up services:

oily,lipid

dry, alipid and lipid dry

diffused red

pigmented

couperose

mature

factors which influence the application of make-up:

facial shapes and their relationship to elements and principles of make-up design

effects of natural and artificial light on cosmetics

colour design principles:

colour wheel

primary, secondary, tertiary, complementary and grey scale colours

tonal value, hue and shade

common ingredients in airbrush make-up products and their effects on skin

effects created by application of specific make-up products and colour application techniques:

highlighting

shading

contouring

types of airbrushing equipment:

top-fed airbrush

bottom-fed airbrush

sustainable operating procedures for the conservation of product, water and power

aftercare advice and products to maintain and remove make-up applications.

Assessment Conditions

Skills must be demonstrated in a beauty or make-up services environment; this can be:

an industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides beauty services to paying members of the public or freelance services for paid make up assignments.

Assessment must ensure access to:

paying clients or models as part of paid assignments, with different make-up requirements, who have the expectation that the services provided reflect those of a commercial business

facilities set up for airbrushing make-up service

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to make-up services

manufacturer instructions and safety data sheets.

Assessment must ensure use of:

adjustable make-up chair

airbrush equipment:

gun

compressor

holder

airbrush make-up products from a comprehensive and professional product range:

primers

neutralisers

foundations

bronzers

shimmers

setting powders

eye shadows

eyeliners

blushers

lipsticks

brush sanitiser

cleaning and disinfection products and equipment

disposable cotton buds, facial wipes, spatulas and tissues

hand held mirror

hand sanitiser

headband or hair clips

magnifying lamp

make-up equipment:

protective bibs

sponges and wedges

tweezers

make-up lighting

make-up shields and stencils

skin cleansers, toners, moisturisers

water and alcohol-based cleaning products for airbrush equipment.

Assessment activities that allow the learner to:

complete make-up services within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors and:

have worked in the beauty or make-up industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBMUP013 Design and apply creative make-up

Modification History

Supersedes and is not equivalent to SHBBMUP006 Design and apply creative make-up.

Application

This unit describes the performance outcomes, skills and knowledge required to respond to a client brief to design and apply make-up for specialised looks that use creative design and application of make-up.

It requires the ability to refine a brief with a client and then research, design, trial and apply a creative make-up.

This unit applies to make-up artists who work in make-up studios and as freelancers. In this environment they may work as part of a team or autonomously, but they make independent creative decisions. They have knowledge and skills of make-up products and specialised make-up application techniques.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Make-Up Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish creative make-up requirements.	1.1. Consult with client to develop design brief. 1.2. Confirm make-up requirements and occasion with client. 1.3. Identify lighting and photography to be used for occasion, as required. 1.4. Identify contraindications and refer client to appropriate professional as required.
2. Design make-up plan.	2.1. Investigate make-up themes and creative looks and source reference material for use in designing creative make-up. 2.2. Identify make-up products, equipment and techniques that are needed for desired colour schemes and creative looks. 2.3. Generate creative ideas and design make-up plan. 2.4. Explain make-up plan to client and revise as required. 2.5. Confirm make-up plan and service timing with client. 2.6. Arrange make-up trial as required.
3. Prepare for make-up service.	3.1. Prepare service area and equipment. 3.2. Present self, according to organisational policy. 3.3. Comply with health and hygiene regulations and requirements. 3.4. Cleanse client skin to thoroughly remove make-up. 3.5. Select make-up products and equipment according to make-up plan. 3.6. Manage product quantities to avoid waste of consumables. 3.7. Identify client skin type, condition, colour, tone and undertone to select foundation. 3.8. Identify facial shape, and identify areas requiring make-up.
4. Apply creative make-up design and post service advice.	4.1. Apply make-up according to modified make-up plan. 4.2. Confirm make-up application meets the requirements of client and make-up design. 4.3. Advise on make-up products and techniques to maintain make-up throughout occasion. 4.4. Recommend make-up removal products and methods.
5. Clean service area.	5.1. Clean non disposable make-up equipment and tools. 5.2. Restock equipment and products to prepare for next service. 5.3. Dispose of general waste to minimise negative environmental impacts.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for safe use of cleaning and make-up products and equipment.
Oral communication skills to:	use effective questioning and active listening techniques to consult with client, confirm requirements and monitor service outcomes.
Numeracy skills to:	calculate service price and time and product quantities.
Problem-solving skills to:	identify make-up application issues and modify products and techniques to ensure client satisfaction and make-up outcomes.

Unit Mapping Information

Supersedes and is not equivalent to SHBBMUP006 Design and apply creative make-up.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBMUP013 Design and apply creative make-up

Modification History

Supersedes and is not equivalent to SHBBMUP006 Design and apply creative make-up.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

develop a portfolio of visual images that provide creative ideas for each of the following make-up designs:

fashion or catwalk

period

fantasy

entertainment

follow client briefs to design five creative make-up plans and then apply finalised make-up using three of the following themes:

avant-garde

fashion

period or decade

fantasy

entertainment

design and record make-up plans for each client above specifying details of:

make-up theme or occasion

areas requiring corrective make-up

contraindications

desired client image

colour analysis and design

contraindications to make-up services

facial shape

highlighting and shading

products and application techniques

skin types and conditions.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to make-up services

organisational policies and procedures relevant to make-up services:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

waste disposal

work health and safety

legal and insurance liabilities and responsibilities regarding make-up services

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

contemporary creative make-up products, equipment and application techniques

sources of visual images to inform creative design:

print media from period

internet

social media

documentary films and videos

paintings and illustrations from period

photographs

the role of make-up in completing image and looks for:

fashion

theatre

film

photography

evolution of make-up colours from the 20s to current time

application techniques:

eyes

lips

cheeks

colour wheel theory:

colours:

primary

secondary

tertiary

complementary

warm

cold

neutral

colour value and tone:

hues

shades

skin tones:

fair

medium

olive

dark

skin undertones:

warm

cool

neutral

products used for creative make-up:

water based

oil based

high pigment

neutralisers

light and its effects on make-up:

tones:

cool

warm

skin types:

dry, alipid and lipid dry

oily and lipid

diffused red

facial shapes and their relationship to the make-up design:

round

oval

square

triangle

heart

diamond

body shapes and their relationship to make-up design:

triangle

inverted triangle

rectangular

pear

hour-glass

effects created with make-up products:

avant-garde

catwalk

decade

fantasy

entertainment

contraindications to make-up services:

bacterial, fungal, parasitic and viral infections

abnormal skin

recent hair removal

burns

symptoms of allergies to products:

red eyes

itchy eyes and skin

skin irritation

skin redness

sustainable operating procedures for the conservation of product, water and power

aftercare advice and products to maintain and remove make-up applications.

Assessment Conditions

Skills must be demonstrated in a beauty or make-up services environment; this can be:

an industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides beauty services to members of the public or freelance services for make-up assignments.

Assessment must ensure access to:

paying clients or models as part of assignments, with different make-up requirements, who have the expectation that the services provided reflect those of a commercial business

access to hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to make-up services

manufacturer instructions and safety data sheets.

Assessment must ensure use of:

adjustable make-up chair

brush sanitiser

cleaning and disinfection products and equipment

disposable cotton buds, facial wipes, spatulas and tissues

false eyelashes

hand held mirror

hand sanitiser

headband or hair clips

individual, strip, and glamour eyelash enhancements from professional range

magnifying lamp

make-up equipment:

brushes for foundation, eye make-up and powder

disposable mascara wands

lash curler

make-up box

palettes or tiles

pencil sharpeners

powder puffs

protective bibs

sponges and wedges

tweezers

make-up lighting

make-up shields and stencils

skin cleansers, toners, moisturisers

water and oil based make-up products from two comprehensive professional ranges.

Assessment activities that allow the individual to:

complete make-up services within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors and:

have worked in the beauty or make-up industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBMUP014 Work collaboratively on make-up productions

Modification History

Supersedes and is not equivalent to SHBBMUP007 Work collaboratively on make-up productions.

Application

This unit describes the performance outcomes, skills and knowledge required to collaborate with hair stylists, photographers and make-up professionals on make-up productions.

It requires the ability to interpret a make-up brief and liaise with a professional network to design, trial, and apply make-up. They work with stylists, photographers, and other make-up artists on make-up production, and maintain a make-up portfolio for future assignments.

This unit applies to make-up artists who work with a small team of professionals on make-up productions and make independent creative decisions. They have knowledge and skills across specialised make-up techniques and products and working in a team under pressure.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Make-Up Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Interpret make-up brief.	1.1. Review make-up brief and clarify with client production requirements. 1.2. Analyse specifications of production setting. 1.3. Confirm timing of make-up services and requirements to provide touch-ups. 1.4. Design make-up plan.
2. Liaise with professional network.	2.1. Discuss brief, specifications and make-up plan with relevant individuals working on production. 2.2. Confirm individual role and tasks to achieve make-plan. 2.3. Confirm make-up plan with client.
3. Work collaboratively on make-up production.	3.1. Set up work area with suitable lighting and access in appropriate area of production setting. 3.2. Apply make-up according to make-up plan. 3.3. Seek client feedback to evaluate application and adjust as required. 3.4. Assist other professionals throughout make-up production process, as required. 3.5. Maintain professional image and attitude throughout assignment. 3.6. Comply with health and hygiene regulations and requirements.
4. Update make-up portfolio.	4.1. Identify suitable format to update make-up portfolio. 4.2. Negotiate with hair stylist and photographer to obtain photographs of final look. 4.3. Maintain and update make-up portfolio to ensure it is representative of current breadth and depth of work.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Numeracy skills to:	calculate make-up production price and timing.
Learning skills to:	monitor entertainment trends to identify new products and practise techniques.
Problem-solving skills to:	identify alternative ways of meeting production challenges.

Unit Mapping Information

Supersedes and is not equivalent to SHBBMUP007 Work collaboratively on make-up productions.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBMUP014 Work collaboratively on make-up productions

Modification History

Supersedes and is not equivalent to SHBBMUP007 Work collaboratively on make-up productions.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

analyse a make-up brief and identify production specifications:

background

colour constraints

lighting

location

number of clients

other personnel

theme

time of production

timing of make-up requirements

respond to a brief and design a make-up plan for both an internal and an external location for two of the following production settings:

catalogue or fashion shoot

catwalk

family or business photographs

model or actor portfolio

work collaboratively as a make-up artist to provide make-up services in an external and an internal location for two of the following production settings:

catalogue or fashion shoot

catwalk

family or business photographs

model or actor portfolio

identify potential professionals with which to network for each of the above production settings:

stylists:

hair

fashion

photographers

make-up artists

agencies:

casting

model

production companies

present a portfolio with examples of make-up for:

catalogue or fashion

catwalk

individual photo shoot

modelling or acting.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to make-up services

typical operational requirements of production settings and relationship to make-up artist services:

catwalk events

fashion shoots

television and media

photography studios

stage shows

specifications of a production setting which will influence make-up design and service:

time allocated for make-up application

hairstyling

fashion styling

lighting

touch up requirements

location

time of day

colour scheme

backgrounds

contingencies at locations:

rain

heat

insects

distance

availability of water, shade, toilets

wind

importance of conducting self as a professional make-up artist when working on various production settings to demonstrate:

reliability

respectfulness

professionalism

professional etiquette

accepting constructive criticism

adaptability to changes

positive attitude.

Assessment Conditions

Skills must be demonstrated in a make-up production environment; this can be:

an industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides beauty services to members of the public or freelance services for make-up assignments.

Assessment must ensure access to:

models with different make-up requirements, who have the expectation that the services provided reflect those of a commercial business

make-up production briefs for:

catalogue or fashion

catwalk

individual photo shoot

model or actor portfolio

professional networks with which to collaborate on assignments:

stylists:

hair

fashion

photographers

other make-up artists

agencies:

casting

model

production companies

relevant workplace documentation:

brief specifications

contracts.

Assessment must ensure use of:

adjustable make-up chair

brush sanitiser

cleaning and disinfection products and equipment

disposable cotton buds, facial wipes, spatulas and tissues

false eyelashes

hand held mirror

hand sanitiser

headband or hair clips

individual, strip, and glamour eyelash enhancements from professional range

magnifying lamp

make-up equipment:

brushes for foundation, eye make-up and powder

disposable mascara wands

lash curler

make-up box

pencil sharpeners

powder puffs

protective bibs

sponges and wedges

tweezers

make-up lighting

make-up shields and stencils

palettes or tiles

water and oil based make-up products from two comprehensive professional ranges:

skin cleansers

toners

moisturisers.

Assessment activities that allow the individual to:

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors and:

have worked in the beauty or make-up industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBMUP015 Apply volume eyelash extensions

Modification History

No equivalent unit.

Application

This unit describes the performance outcomes, skills and knowledge required to apply volume eyelash extensions for added length and thickness of natural lashes to meet client needs.

It requires the ability to consult with clients, select suitable products and equipment to apply, infill, and remove damaged eyelash extensions. Applying eyelash extensions can be an individual service or form part of a series of services.

This unit applies to beauty therapists, retail assistants, and make-up freelancers who work in beauty salons, retail cosmetic outlets, and settings that provide make-up services. In this environment they make routine service decisions within a defined range.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Unit Code	Unit Title
SHBBMUP008	Apply eyelash extensions

Competency Field

Make-Up Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish service requirements.	1.1. Consult with client to determine eyelash extension requirements and preferences. 1.2. Explain service and outcomes, and show client eyelash extension products. 1.3. Explain treatment sequence and factors that may restrict treatment. 1.4. Determine appropriateness of client’s natural lashes to support desired volume of lashes. 1.5. Confirm client requirements and suitable product, design and record treatment plan and obtain client consent. 1.6 Conduct patch test to identify skin reactions, and advise client of suitability for service.
2. Prepare to apply 3D eyelash extensions.	2.1. Select products and equipment according to treatment plan. 2.2. Select correct length, curl, weight and number of lashes to achieve desired look in accordance with treatment plan. 2.3. Clean natural lashes removing make-up, oil, outgrown lashes and adhesives from previous extensions. 2.4. Comply with health and hygiene regulations and requirements.
3. Apply 3D eyelash extensions.	3.1. Apply medical tape, or lint free eye patches to lower lid and bottom lashes. 3.2. Lay out lashes of suitable size and weight to support required number of lashes per natural lash according to treatment plan. 3.3. Use tweezers to pick up, create and glue fans with correct number of lashes according to treatment plan. 3.4. Use tweezers to isolate natural lashes, and glue eyelash extension fans avoiding contact with the surrounding skin. 3.5. Monitor and adjust application of extensions to ensure correct positioning, even distribution and thickness according to client needs. 3.6. Complete application of eyelash extensions according to treatment plan. 3.7. Remove lint free patches, or medical tape, gently to avoid discomfort to client.
4. Remove damaged, sparse, or grown out eyelash extensions.	4.1. Confirm eyelash extensions removal needs with client. 4.2. Apply eye patches to protect lower lid and bottom lashes. 4.3. Apply product remover to eyelash extensions according to manufacturer instructions. 4.4. Remove eyelash extensions to avoid damage to natural lashes and client discomfort. 4.5. Apply aftercare product as required.
5. Provide post service advice.	5.1. Seek client feedback, and update treatment plan. 5.2. Recommend home care, complementary products, and future treatments. 5.3. Update treatment plan and records, and rebook client as required for regular infills and maintenance.
6. Clean treatment work area.	6.1. Clean service area and surfaces, non-disposable eyelash equipment and tools. 6.2. Restock equipment and products in preparation for next treatment. 6.3. Safely dispose of general and contaminated waste to minimise negative environmental impacts according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret manufacturer instructions and safety data sheets for safe use of cleaning and treatment products and equipment.
Oral communication skills to:	use effective questioning and active listening techniques to consult with client, confirm requirements and monitor service outcomes.
Numeracy skills to:	calculate service price, product quantities and time.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBMUP015 Apply volume eyelash extensions

Modification History

No equivalent unit.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

apply volume eyelash extensions for each of the following client treatment requirements:

six volume lash extensions creating fans with a minimum of two lashes per natural lash (2D – 3D)

six dramatic and full lash extensions (4D - 10D)

six in-fill services

six removal services

design and provide treatment routines that demonstrate correct:

patch testing

selection and application of eyelash extensions type:

adhesive

colour

curl

length

width

eyelash extension application to suit client eye shape and facial features

develop and update treatment plans and records for each eyelash extension treatment specifying for each client:

products

techniques

contraindications

outcomes

patch test reactions

previous treatments

aftercare.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to eyelash extension services

organisational policies and procedures relevant to eyelash extension services:

client record management

equipment and product use and maintenance

incident reporting

personal hygiene and presentation

waste disposal

work health and safety

legal and insurance liabilities and responsibilities regarding eyelash extension services

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of contraindications

types and characteristics of lash extensions:

classic

hybrid

volume

options for volume lash extensions:

natural (2D and 3D)

dramatic and full (4D - 10D)

characteristics and principles of 3D extensions:

effects of varying number of lashes

selection of lashes of appropriate weight able to be supported by natural lashes

advantages and disadvantages of creating fans and using pre-glued fans

the impact of eye shapes on volume eyelash extensions:

almond

Asian

close-set

deep-set

hooded

prominent

round

small

effects and benefits of volume eyelash extensions:

fullness

length

thickness 0.03, 0.05, 0.07

natural eyelash growth rate and stages of hair growth cycle:

anagen

catagen

telogen

advantages and disadvantages of different eyelashes for volume extensions:

mink

natural

silk

synthetic

differences between different types of eyelash extensions:

B curl

C curl

coloured

D curl

DD curl

J curl

L curl

M curl

U curl

V curl

W curl

Y curl

aftercare advice, products and future treatments to maintain volume eyelash extensions.

Assessment Conditions

Skills must be demonstrated in a beauty or make-up services environment; this can be:

an industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides beauty services to paying members of the public or freelance services for paid make-up assignments.

Assessment must ensure access to:

paying clients or models as part of paid assignments, with different eyelash extension requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to the application of eyelash extensions

equipment instructions

manufacturer instructions and safety data sheets.

Assessment must ensure use of:

adhesive:

clear

coloured

normal

sensitive

cleaning and disinfection products and equipment

eyelash extension equipment:

air blower

application tweezers

disposable glue wells

disposable mascara wands

eye lash comb

isolating tweezers

jade stone

lint free eye patches

locks detach swabs

medical tape

oil-free cleanser

silicone pad

sponge

eyelash extensions remover

eyelash extensions from a comprehensive professional range

individual work station consisting of:

treatment table with safe working access at both ends and sides

individual electricity supply

magnifying lamp

operator chair

trolley for products, bowls and equipment

treatment towels or linen, or disposable linen.

Assessment activities that allow the individual to:

complete volume eyelash extension services within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBNLS007 Provide manicure and pedicare services

Modification History

Supersedes and is not equivalent to SHBBNLS001 Provide manicure and pedicare services.

Application

This unit describes the performance outcomes, skills and knowledge required to provide services and advice to clients requiring hand, foot and nail care.

It requires the ability to recognise relevant contraindications and conditions, to understand the structure and function of hands, feet and nails and the effects of treatments and products, and to select and provide services and advice to meet the objectives of the client. The services and advice can be on an individual basis or form part of a series of services.

This unit applies to workers in beauty and nail salons, and spas. In this environment they make routine service decisions within a defined range but are responsible for the selection and provision of services to clients.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Unit Code	Unit Title
SHBBNLS011	Use electric file equipment for nail services

Competency Field

Nail Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1. Access and review client treatment plan if available. 1.2. Discuss requirements with client to identify priorities. 1.3. Identify conditions and client characteristics relevant to hand and foot services and recommend appropriate services or advice. 1.4. Identify contraindications to nail services and refer client to appropriate professional, as required. 1.5. Design treatment plan, confirm with client and record.
2. Prepare for nail service.	2.1. Check readiness of treatment area and availability of equipment. 2.2. Present self, according to organisational policy. 2.3. Select products, equipment and personal protective equipment. 2.4. Maintain posture to minimise fatigue and risk of injury during treatment. 2.5. Prepare client for service according to organisational procedures. 2.6. Use energy, water, products and other resources efficiently during preparation and subsequent treatment process. 2.7. Comply with health and hygiene regulations and requirements.
3. Provide nail service.	3.1. Sanitise client hands or feet. 3.2. File nails according to treatment plan, minimising damage to natural nail. 3.3. Soak feet and exfoliate hard skin as required. 3.4. Soak nails and treat cuticles as required. 3.5. Massage lower arms and hands or lower legs and feet. 3.6. Apply mask and other specialised products as required. 3.7. Apply preparatory products, nail polish and finishing products as required.
4. Review service.	4.1. Seek client feedback and update treatment plan. 4.2. Provide aftercare advice and recommend products and future services. 4.3. Update treatment plan and records, and rebook as required.
5. Clean treatment area.	5.1. Remove used towels and clean surfaces and equipment according to organisational policies and procedures. 5.2. Restock equipment and products in preparation for next treatment. 5.3. Dispose of general waste to minimise negative environmental impacts according to organisational policies and procedure.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for safe use of cleaning and treatment products and equipment.
Oral communication skills to:	use effective questioning and active listening techniques to consult with client, confirm requirements and monitor service outcomes.
Numeracy skills to:	calculate product quantities, time and price.
Technology skills to:	use client software to update client notes, rebook client for future treatment, record stock data and product purchases.

Unit Mapping Information

Supersedes and is not equivalent to SHBBNLS001 Provide manicure and pedicare services.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBNLS007 Provide manicure and pedicare services

Modification History

Supersedes and is not equivalent to SHBBNLS001 Provide manicure and pedicare services.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide five manicure and five pedicare treatments to clients suitable for the established client treatment objective, and which cumulatively include appropriate selection and application of each of the following:

buffing

callous removal

coloured nail varnish application

cuticle care

exfoliation

French polish application

mask

massage hands and feet using different massage movements:

effleurage

petrissage

nail shaping

develop or update treatment plans and records for each client specifying details of:

after-care advice

areas requiring special treatment

client feedback

colours used

contraindications

nails analysis

products used

required services

treatment duration and sequence

list relevant practitioners for client referral in the case of contraindications

recognise skin and nail conditions and recommend treating products and home care routines to three clients.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local council health and hygiene regulations and requirements relevant to providing manicure and pedicare services

organisational policies and procedures relevant to the provision of manicure and pedicare services:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

waste disposal

work health and safety

scope of practice as it applies to manicure and pedicare services:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

other practitioners and relationship to nail services:

complementary practitioner

medical practitioner

podiatrist

appearance and gross anatomy of skin surrounding natural nail

anatomy and physiology of nails:

structure, growth, shape, and functions of nails

nail strength and flexibility

factors that affect normal nail growth

effects of diseases on healthy nails

anatomy and physiology of lower arms and hands:

bones:

radius

ulna

carpals

metacarpals

phalanges

muscles:

extensors

flexors

pronators

blood supply

anatomy and physiology of lower legs and feet:

bones:

tibia

fibula

talus

metatarsals

phalanges

muscles:

gastrocnemius

soleus

tibialis anterior

foot muscles

blood supply

skin and nail conditions which modify treatment and their relationship to nail services:

non-contagious hand, foot or nail disorders:

Beau’s lines

blisters

bruised nails

bunions

calluses

circulatory problems

corns

corrugated furrows

dermatitis

discoloured nails

eggshell nails

habit tic

hammer toes

hangnails

heel fissures

koilonychias

leukonychia

onychauxis

onychocryptosis

onycholysis

onychophagy

onychorrhexis

onychatrophia

pterygium

splinter haemorrhage

split or brittle nails

trauma induced nail malformations

contraindications which prevent treatment or require referral to health practitioners and relationship to manicure and pedicare services:

allergic reactions

areas exhibiting loss of tactile sensation

bacterial, fungal, parasitic and viral infections

bruising or swelling

cuts or abrasions

diabetics

recent fractures or sprains

recent operations

infectious contraindications and required action steps:

paronychia

tinea pedis

tinea unguium

verruca vulgaris

specialised nail products properties, chemical components, and their effects on nails and skin:

base coat

cuticle care

drier

exfoliants

hands and feet soaking products

masks

massage mediums

moisturisers

nail hardeners

nail polish removers

nail polishes

quick dry

thinner

top coat

adverse reactions to nail products

pH range of human skin, nails and manicure and pedicure treatment products

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future services to maintain hand, foot and nail care.

Assessment Conditions

Skills must be demonstrated in a nail services environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients with different manicure and pedicare needs, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to manicure and pedicare services

manufacturer instructions and safety data sheets.

Assessment must ensure use of:

cleaning and disinfection products

client chair

disposable gloves

equipment:

cuticle pushers

disposable pedi paddles

disposable nail files

manicure and pedicare bowls

nail clippers or scissors

manicure and pedicare products from comprehensive professional range

manicure table and lamp

operator chair

treatment towels, cotton or disposable.

Assessment activities that allow individuals to:

complete manicure and pedicare services within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors and:

hold a qualification as a beautician, nail technician or beauty therapist

have worked as a beautician, nail technician or beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBNLS008 Apply gel and dip powder nail enhancements

Modification History

Supersedes and is not equivalent to SHBBNLS002 Apply gel nail enhancements.

Application

This unit describes the performance outcomes, skills and knowledge required to apply, maintain and remove nails using gel and ‘dip powder’.

It requires the ability to consult with clients, select suitable products and techniques, and apply nail enhancements using gel or dip powder techniques. These nail enhancement services can be an individual service or form part of a series of services.

This unit applies to beauticians, beauty therapists and nail technicians who work in beauty and nail salons, and spas. In this environment they may work in a team or autonomously. They have knowledge and skills of nail products and application techniques.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Unit Code	Unit Title
SHBBNLS011	Use electric file equipment for nail services

Competency Field

Nail Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1. Access and review client treatment plan if available. 1.2 Discuss treatment requirements with client. 1.3. Identify contraindications to gel or dip-in powder nail services and refer client to appropriate professional as required. 1.4. Confirm treatment, develop or update treatment plan, obtain client consent and record details.
2. Prepare for nail enhancement service.	2.1. Prepare treatment area, products and equipment. 2.2. Present self, according to organisational policy and apply personal protection equipment. 2.3. Select products and equipment according to treatment plan. 2.4. Discuss nail enhancement process and product effects with client and select colour and effects according to client preference. 2.5. Conduct patch test as required and record outcomes. 2.6. Use energy, water and other resources efficiently during preparation and subsequent treatment process.
3. Remove nail enhancements.	3.1. Confirm nail enhancement removal needs with client. 3.2. Position self to minimise fatigue and risk of injury. 3.3. Buff or file and soak grown out, damaged, and chipped nail enhancements. 3.4. Remove nail enhancements as per treatment plan and manufacturer instructions. 3.5. Comply with health and hygiene regulations and requirements.
4. Apply, refill or repair gel nails.	4.1. Cleanse and prepare nails according to manufacturer recommendations and treatment plan. 4.2. Apply gel nail products according to manufacturer instructions. 4.3. Adjust application technique and products as required. 4.4. Complete gel enhancements for fingernails or toenails according to treatment plan.
5. Apply, refill or repair dip powder nail enhancements.	5.1. Shape, clean and prepare nail plate ready for dip powder nail application. 5.2. Apply base coat and dip powder according to manufacturer instructions. 5.3. Build up layers, removing excess powder between dips using a brush. 5.4. Modify application technique and products as required to ensure hygiene and avoid cross-contamination. 5.5. Apply top-coats and sealer and file and buff nails. 5.6. Remove excess powder from fingers and allow nails to dry. 5.7. Complete dip powder nail enhancements according to treatment plan and client’s requirements.
6. Review service.	6.1. Seek client feedback, revise and record treatment plan. 6.2. Advise client of maintenance requirements. 6.3. Recommend aftercare, products, and future services. 6.4. Update treatment plan and records and rebook client as required.
7. Clean service area.	7.1. Remove used towels, and clean surfaces and equipment according to organisational policies and procedures. 7.2. Restock equipment and products in preparation for next treatment. 7.3. Dispose of general waste to minimise negative environmental impacts according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for safe use of cleaning and treatment products and equipment.
Oral communication skills to:	use effective questioning and active listening techniques to consult with client, confirm requirements and monitor service outcomes.
Numeracy skills to:	calculate product quantities, time and price.
Technology skills to:	use client software to update client notes, rebook client for future treatment, record stock data and product purchases.

Unit Mapping Information

Supersedes and is not equivalent to SHBBNLS002 Apply gel nail enhancements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBNLS008 Apply gel and dip powder nail enhancements

Modification History

Supersedes and is not equivalent to SHBBNLS002 Apply gel nail enhancements.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

follow treatment plans and provide four gel nail enhancements for clients that include one of each of the following gel nail enhancement services:

colour gel

French natural and clear tips

overlays

sculptured nails using sculpting forms

for each of the above, provide gel nail enhancements with:

structural integrity

smooth surface

suitability for client’s nail shape

provide maintenance gel nail services that demonstrate each of the following at least once:

refills

French backfills

blending regrowth lines

correcting side walls of extensions

rebalancing stress curves

refining gel enhancements surfaces

repairing damaged, chipped or broken gel

follow treatment plans and provide four dip powder nail enhancement services for clients which include two of each of the following nail enhancement services:

French natural and clear finishes

Colour

for each of the above, provide dip nail enhancements with:

structural integrity

smooth surface

suitability for client’s nail shape

minimal damage to natural nails

provide maintenance dip powder nail services that demonstrate each of the following at least once:

French backfills

blending regrowth lines

correcting side walls of extensions

refining enhancements surfaces

repairing damaged, chipped or broken nail surfaces

complete at least two removals of gel products and two removals of dip powder products with minimal damage to natural nails

develop and update treatment plans and records for each client specifying details of:

adverse reactions

after-care advice

areas requiring special treatment

client feedback

colours used

contraindications

nails analysis

required services

treatment sequence

type of nail enhancement

treatment duration.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to providing gel and dip powder nail enhancement services

organisational policies and procedures relevant to providing gel and dip powder nail enhancement services:

client record management

dust and vapour extraction

equipment use and maintenance

incident reporting

linen use and laundry procedures

methods of venting air

personal hygiene and presentation

presentation of treatment area

safe use of chemicals

use of personal protective equipment for client and operator:

dust masks

gloves

goggles

waste and hazardous substances disposal

work health and safety

scope of practice as it applies to gel and dip powder nail enhancements:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

growth, shape, and functions of nails

contraindications which prevent treatment or require referral to health practitioners and relationship to gel and dip powder nail services:

allergic reactions

bacterial, fungal, parasitic and viral infections

bruising or swelling around nail

contraindications of products used in combination or with other services

damaged natural nails from ineffective application or removal of enhancements

abnormal skin around nail

appearance of skin and nail disorders and relationship to gel and dip powder nail services

adverse effects of gel and dip powder products and how to modify treatment or provide remedial action:

allergy to product

damage to natural nail due to poor application or removal technique

exothermic reactions

peeling of product

product discolouration or cracking

natural nail separation

product reaction to temperature

pseudomonas (bacterial infection)

gel and dip powder products’ properties, chemical components, and their effects on natural nails:

primers

dip powder nail remover

dehydrator

base coat

nail adhesive

dip powders

sealers

top coats

coloured gel

gel cleansers and removers

multilayer gel

UV and non-UV gel products

various styles of tips and enhancements

impact of chemicals in gel and dip powder nail products and techniques to minimise over-exposure and injury

safe and environmentally effective methods of venting nail chemical fumes

safety data sheet requirements, location and use in salon

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future services for the maintenance of gel and dip powder nail enhancement.

Assessment Conditions

Skills must be demonstrated in a nail services environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients with different gel or dip powder nail enhancement needs, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to the application of gel and dip powder nail enhancements

manufacturer instructions and safety data sheets.

Assessment must ensure use of:

dip powder products from comprehensive professional range that include:

primers

dip powder nail remover

dehydrator

base coat

adhesive

dip powders of varying colours

sealers

top coats

various styles of tips and enhancements

gel products from comprehensive professional range:

coloured gel

dehydrator

gel cleanser

multilayer UV gels or base-build top

nail adhesive

primer

UV and non-UV gel products

cleaning and disinfection products and equipment

client chair

equipment:

clippers

brushes

buffers

curing lights

cuticle pushers

dappen dishes

desk towels

hand rests

files

sculpting forms

manicure table with table lamp and mats

tip cutters

dust and vapour extraction unit

hand and nail sanitiser

operator chair

personal protective equipment:

disposable gloves

dust masks

safety glasses

treatment towels, cotton or disposable.

Assessment activities that allow the individual to:

complete gels and dip powder nail enhancements within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors and:

hold a qualification as a nail technician or beauty therapist

have worked as a nail technician or beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBNLS009 Apply acrylic nail enhancements

Modification History

Supersedes and is not equivalent to SHBBNLS003 Apply acrylic nail enhancements.

Application

This unit describes the performance outcomes, skills and knowledge required to apply, maintain and remove acrylic nails.

It requires the ability to consult with clients, select suitable products and techniques, and apply acrylic nail enhancement that includes overlays, refills, tips, and French. The acrylic nail enhancement service can be an individual service or form part of a series of services.

This unit applies to beauticians, beauty therapists and nail technicians who work in beauty and nail salons, and spas. In this environment they may work in a team or autonomously. They have knowledge and skills of nail products and application techniques.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Unit Code	Unit Title
SHBBNLS011	Use electric file equipment for nail services

Competency Field

Nail Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1. Access and review client treatment plan if available. 1.2. Discuss treatment requirements with client. 1.3. Identify contraindications to acrylic nail services and refer client to appropriate professional as required. 1.4. Identify conditions and client characteristics relevant to acrylic nail services and discuss treatment and product effects with client. 1.5. Conduct patch test as required and record outcomes. 1.6. Confirm treatment, develop or update treatment plan, obtain client consent and record details.
2. Prepare for acrylic nail service.	2.1. Prepare treatment area and equipment. 2.2. Present self according to organisational policy. 2.3. Select products and equipment and personal protection equipment. 2.4. Use energy, water and other resources efficiently during preparation and subsequent treatment process.
3. Remove acrylic enhancements.	3.1. Position self to minimise fatigue and risk of injury. 3.2. Buff or soak grown out, damaged, and chipped acrylic enhancements. 3.3. Remove acrylic enhancements as per treatment plan and manufacturer instructions. 3.4. Comply with health and hygiene regulations and requirements.
4. Apply, refill or repair acrylic nails.	4.1. Shape and prepare nail plate for acrylic application. 4.2. Apply acrylic nail products according to manufacturer instructions and treatment plan. 4.3. Modify application technique and products as required. 4.4. Complete acrylic nail enhancements according to treatment plan and client’s needs.
5. Review service.	5.1. Seek client feedback, revise and record treatment plan. 5.2. Advise client of maintenance requirements. 5.3. Recommend aftercare, products, and future services. 5.4. Update treatment plan and rebook client as required.
6. Clean service area.	6.1. Remove used towels and clean surfaces and equipment according to organisational policies and procedures. 6.2. Restock equipment and products in preparation for next treatment. 6.3. Dispose of general waste to minimise negative environmental impacts according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for safe use of cleaning and treatment products and equipment.
Oral communication skills to:	use effective questioning and active listening techniques to consult with client, confirm requirements and monitor service outcomes.
Numeracy skills to:	calculate product quantities, time and price.
Technology skills to:	use acrylic application tools use client software to update client notes, rebook client for future treatment, record stock data and product purchases.

Unit Mapping Information

Supersedes and is not equivalent to SHBBNLS003 Apply acrylic nail enhancements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBNLS009 Apply acrylic nail enhancements

Modification History

Supersedes and is not equivalent to SHBBNLS003 Apply acrylic nail enhancements.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate, follow and adjust treatment plans and provide six nail enhancements for clients which include two of each of the following acrylic enhancements services:

French, natural and colour finishes

overlays

sculptured nails using sculpting forms

for each of the above, provide acrylic nail enhancements with:

structural integrity

smooth surface

suitability for client’s nail shape

minimal damage to natural nails

provide maintenance acrylic nail services that demonstrate each of the following at least once:

French backfills

blending regrowth lines

correcting side walls of extensions

rebalancing stress curves

refining enhancements surfaces

repairing damaged, chipped or broken acrylic

complete at least three removals of acrylic products with minimal damage to natural nails

develop and update treatment plans and records for each client specifying details of:

adverse reactions

after-care advice

areas requiring special treatment

client feedback

colours used

contraindications

nails analysis

required services

treatment sequence

type of acrylic enhancement

treatment duration.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to providing acrylic nail enhancement services

organisational policies and procedures relevant to providing acrylic nail enhancement services:

client record management

dust extraction

equipment use and maintenance

incident reporting

linen use and laundry procedures

methods of venting air

personal hygiene and presentation

presentation of treatment area

safe use of chemicals

use of personal protective equipment for client and operator:

dust masks

gloves

goggles

waste disposal

work health and safety

scope of practice as it applies to acrylic nail enhancements:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

growth, shape, and functions of nails

contraindications which prevent treatment or require referral to health practitioners and relationship to acrylic nail services:

allergic reactions

bacterial, fungal, parasitic and viral infections

bruising or swelling around nail

contraindications of products used in combination or with other services

damaged natural nails from ineffective application or removal of enhancements

abnormal skin around nail

appearance of skin and nail disorders and relationship to acrylic nail services

adverse effects of acrylic products and how to modify treatment or provide remedial action:

allergy to product

damage to natural nail due to poor application or removal technique

product discolouration

natural nail separation

product peeling

product reaction to temperature

pseudomonas (bacterial infection)

acrylic products properties, chemical components, and their effects on natural nails:

primers

acrylic nail removers

dehydrators

nail adhesives

monomers

polymers

various styles of tips

impact of chemicals in acrylic nail products and techniques to minimise over-exposure and injury

safe and environmentally effective methods of venting nail chemical fumes

safety data sheet requirements, location and use in salon

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future services for the maintenance of acrylic nail enhancement.

Assessment Conditions

Skills must be demonstrated in a nail services environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients with different acrylic nail enhancement needs, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to the application of acrylic nail enhancements

manufacturer instructions and safety data sheets.

Assessment must ensure use of:

acrylic products from comprehensive professional range that include:

primers

acrylic nail remover

dehydrator

acrylic adhesive

monomers

polymers

various styles of tips

cleaning and disinfection products and equipment

client chair

equipment:

acrylic clippers

brushes for application of artificial nails and primer

buffers

cuticle pushers

dappen dishes

desk towels

hand rests

files

sculpting forms

manicure table with table lamp and mats

tip cutters

dust and vapour extraction unit

hand and nail sanitiser

operator chair

personal protective equipment:

disposable gloves

dust masks

safety glasses

treatment towels, cotton or disposable.

Assessment activities that allow the individual to:

complete acrylic nail enhancements within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations' requirements for assessors and:

hold a qualification as a nail technician or beauty therapist

have worked as a nail technician or beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBNLS010 Apply nail art

Modification History

Supersedes and is not equivalent to SHBBNLS004 Apply nail art.

Application

This unit describes the performance outcomes, skills and knowledge required to apply a range of nail art designs.

It requires the ability to consult with clients, select suitable products and techniques, and apply hand painted designs, decals, or jewellery for finger or toe nails. The nail art service can be an individual service or form part of a series of services.

This unit applies to nail technicians and beauticians and beauty therapist in beauty and nail salons. In this environment they make routine service decisions within a defined range and have knowledge and skills of a variety of nail art products and application techniques.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Unit Code	Unit Title
SHBBNLS011	Use electric file equipment for nail services

Competency Field

Nail Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1. Access and review client treatment plan if available. 1.2. Discuss nail art requirements with client. 1.3. Identify contraindications to nail art services and refer client to appropriate professional as required. 1.4. Identify conditions and client characteristics relevant to nail art services and discuss with client treatment and product effects. 1.5. Design nail art, confirm with client and record.
2. Prepare service area.	2.1. Prepare treatment area and equipment. 2.2. Present self, according to organisational policy. 2.3. Select products and equipment and personal protective equipment. 2.4. Maintain posture to minimise fatigue and risk of injury. 2.5. Comply with health and hygiene regulations and requirements. 2.6. Use energy, water and other resources efficiently during preparation and subsequent treatment process.
3. Apply hand painted designs, decals, or jewelleries.	3.1. Clean and prepare client hands and nails for service. 3.2. Apply nail art according to treatment plan. 3.3. Modify application technique and products as required. 3.4. Complete nail art application for finger nails or toe nails according to treatment plan.
4. Review service.	4.1. Seek client feedback, revise, and record treatment plan. 4.2. Advise client of maintenance requirements. 4.3. Recommend home care, complementary products, and future services. 4.4. Update treatment plan and rebook client as required.
5. Clean service area.	5.1. Remove used towels and clean surfaces and equipment according to organisational policies and procedures. 5.2. Restock equipment and products in preparation for next treatment. 5.3. Dispose of general waste to minimise negative environmental impacts according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for safe use of cleaning and nail products and equipment.
Oral communication skills to:	use effective questioning and active listening techniques to consult with client, confirm requirements and monitor service outcomes.
Learning skills to:	calculate product quantities, time and price.
Technology skills to:	use client software to update client notes, rebook client for future treatment, record stock data and product purchases.

Unit Mapping Information

Supersedes and is not equivalent to SHBBNLS004 Apply nail art.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBNLS010 Apply nail art

Modification History

Supersedes and is not equivalent to SHBBNLS004 Apply nail art.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide six quality nail services for clients that cumulatively include each of the following nail art techniques:

decals

hand painted designs

nail coverings

jewellery including:

diamantes

studs

charms

glitter

marble nail art

design and record nail art plans for each client specifying details of:

adverse reactions

after-care advice

areas requiring special treatment

client feedback

colours and jewellery used

contraindications

design

nails analysis

range and variety of nail art

tools and equipment.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to nail art services

organisational policies and procedures relevant to nail art services:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

safe use of chemicals

waste disposal

work health and safety

scope of practice as it applies to nail art services:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

appearance and gross anatomy of skin and nails

growth, shape, and functions of nails

contraindications which prevent treatment or require referral to health practitioners and relationship to nail art services:

allergic reactions

bacterial, fungal, parasitic and viral infections

bruising or swelling around nail

contraindications of products used in combination or with other services

damaged natural nails

abnormal skin around nail

appearance of skin and nail disorders and relationship to nail art services

effect of changes created by complementary nail shapes and nail art designs

effects and benefits of organisation range of nail art products

ingredients and effects of products used for nail art

care and cleaning requirements for nail art equipment, implements and service area

adverse effects of nail art products

safety data sheet requirements, location and use in salon

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future services to maintain nail art.

Assessment Conditions

Skills must be demonstrated in a nail services environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients with different nail art needs, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to nail art services

manufacturer instructions and safety data sheets.

Assessment must ensure use of:

cleaning and disinfection products and equipment

client chairs

manicure table with lamp and mats

nail art equipment:

curved scissors

cuticle pushers

dotter

electric file or hand file

nail files

hand sanitizers

marbiliser

nail art brushes

nail clippers

tip cutters

tweezers

nail art products from comprehensive professional range:

adhesive

decals

foils

glitters

polishes

diamantes

studs

charms

rhinestones

stripping tape

operator chairs

treatment towels, cotton or disposable.

Assessment activities that allow the individual to:

complete nail art treatments within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations' requirements for assessors and:

hold a qualification as a nail technician or beauty therapist

have worked as a nail technician or beauty therapist for at least three years where they have applied this the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBNLS011 Use electric file equipment for nail services

Modification History

Supersedes and is not equivalent to SHBBNLS005 Use electric file equipment for nail services.

Application

This unit describes the performance outcomes, skills and knowledge required to use electric file equipment in conjunction with artificial nail applications.

It requires the ability to consult with clients, select from a range of bits and use electric file equipment to prepare for or modify an artificial nail application. The electric file nail service can be an individual service or form part of a series of services.

This unit applies to nail technicians, beauticians and beauty therapist in beauty and nail salons. In this environment they interpret observations and information following known routines in order to safely use electric nail files.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Nail Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1. Access and review client treatment plan if available. 1.2. Discuss electric nail service requirements with client. 1.3. Identify contraindications to nail file services, and refer client to appropriate professional as required. 1.4. Identify conditions and client characteristics relevant to nail file services and discuss treatment and product effects with client. 1.5. Design treatment plan, confirm with client and record.
2. Prepare for electric nail filing.	2.1. Prepare treatment area and equipment according to organisational procedures. 2.2. Present self, according to organisational policy. 2.3. Select products and equipment and personal protective equipment. 2.4. Maintain posture to minimise fatigue and risk of injury during treatment. 2.5. Use energy, water and other resources efficiently during preparation and subsequent treatment process. 2.6. Comply with health and hygiene regulations and requirements.
3. Use electric file equipment.	3.1. Sanitise and prepare client nails for service. 3.2. Complete electric file service according to manufacturer instructions and safety data sheets at appropriate stages in nail service. 3.3. Modify technique for use of electric nail file according to client needs and treatment plan.
4. Review service.	4.1. Seek client feedback, revise and record treatment plan. 4.2. Recommend home care, products and future services. 4.3. Update treatment plan and rebook client as required.
5. Clean service area.	5.1. Remove used towels and clean surfaces and equipment according to organisational policies and procedures. 5.2. Clean and disinfect electrical file equipment. 5.3. Restock equipment and products in preparation for next treatment. 5.4. Dispose of general waste to minimise negative environmental impacts according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for safe use of cleaning and nail products and electric nail file equipment.
Oral communication skills to:	use effective questioning and active listening techniques to consult with client, confirm requirements and monitor service outcomes.
Numeracy skills to:	calculate product quantities, time and price.
Technology skills to:	use electric file nail equipment with a range of bits use client software to update client notes, rebook client for future treatment, record stock data and product purchases.

Unit Mapping Information

Supersedes and is not equivalent to SHBBNLS005 Use electric file equipment for nail services.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBNLS011 Use electric file equipment for nail services

Modification History

Supersedes and is not equivalent to SHBBNLS005 Use electric file equipment for nail services.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide a total of six nail services using an electric nail file for clients requiring one or more of the following services:

preparation for French backfills

preparation for infill or refills

shortening and reshaping nails

refining enhancement surface

design and record treatment plan for each client specifying details of:

adverse reactions

after-care advice

areas requiring special treatment

client feedback

contraindications

design

nails analysis

tools and equipment

adjust electric file equipment operating range:

hand piece:

position

pressure

range of bits and burs

speed

demonstrate safe use of electricity when operating electric file.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to nail services

organisational policies and procedures relevant to nail services:

client record management

dust extraction

equipment use and maintenance

incident reporting

linen use and laundry procedures

methods of venting air

personal hygiene and presentation

presentation of treatment area

safe use of chemicals

use of personal protective equipment for client and operator:

dust masks

gloves

goggles

waste disposal

work health and safety

scope of practice as it applies to nail services:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

appearance and gross anatomy of skin and nails

growth, shape, and functions of nails

contraindications which prevent treatment or require referral to health practitioners and relationship to electric file services:

allergic reactions

bacterial, fungal, parasitic and viral infections

bruising or swelling around nail

contraindications of products used in combination or with other services

damaged natural nails

non-normal skin around nail

appearance of skin and nail disorders, and relationship to electric file services

adverse effects to electrical nail file service

electric file equipment characteristics and use:

variable speed electric file

burs or bits:

diamond

carbide

sanding bands and mandrel

various styles of chuck, revs per minute (RPM), range or speed versus variable speed

effect of RPM and torque, and their relationship to clients treatment plan

electric file maintenance, cleaning and care

structural and aesthetic requirements for artificial nails

effects, advantages and disadvantages of using electrical equipment

safety aspects of electric file use:

on client nails so there is no damage to nail plate

operation and maintenance of electrical equipment

safe and environmentally effective methods of venting nail chemical fumes

safety data sheets requirements, location and use in salon

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future service to maintain nail care.

Assessment Conditions

Skills must be demonstrated in a nail services environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients with different nail service needs, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to nail services

manufacturer instructions and safety data sheets.

Assessment must ensure use of:

cleaning and disinfection products and equipment

client chairs

electric file designed for nail services with bits and burs

dust and vapour extraction unit

hand and nail sanitiser

manicure table with table lamp and mats

operator chairs

personal protective equipment:

disposable gloves

face masks

safety glasses

treatment towels, cotton or disposable.

Assessment activities that allow the individual to:

complete advanced nail treatments using electric nail file within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations' requirements for assessors and:

hold a qualification as a nail technician or beauty therapist

have worked as a nail technician or beauty therapist for at least three years where they have applied the skills and knowledge of the unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBNLS012 Apply advanced nail art

Modification History

Supersedes and is not equivalent to SHBBNLS006 Apply advanced nail art.

Application

This unit describes the performance outcomes, skills and knowledge required to apply a range of advanced nail art designs.

It requires the ability to consult with clients, select suitable products and techniques and apply two- or three-dimensional nail designs combining acrylic or gel, and nail art products. Advanced nail art can be an individual service, or form part of a series of services.

This unit applies to nail technicians, beauticians and beauty therapist who work in beauty and nail salons. In this environment they may work as part of a team or autonomously, but they make independent creative decisions.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Unit Code	Unit Title
SHBBNLS011	Use electric file equipment for nail services

Competency Field

Nail services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1. Access and review client treatment plan if available. 1.2. Discuss nail art requirements with client. 1.3. Identify contraindications to nail art services and refer client to appropriate professional as required. 1.4. Identify conditions and client characteristics relevant to nail art services, and discuss with client treatment and product effects. 1.5. Conduct patch test as required and record outcomes. 1.6. Design nail art, confirm with client and record.
2. Prepare for advanced nail art service.	2.1. Prepare treatment area and equipment. 2.2. Prepare and present self, according to organisational policy. 2.3. Select products, equipment and personal protective equipment. 2.4. Maintain posture minimise fatigue and risk of injury during treatment. 2.5. Comply with health and hygiene regulations and requirements. 2.6. Use energy, water and other resources efficiently during preparation and subsequent treatment process.
3. Apply advanced nail art.	3.1. Cleanse and prepare client hands and nails for service. 3.2. Apply two- or three-dimensional nail art according to treatment plan. 3.3. Modify application technique and products as required. 3.4. Complete nail art application for finger nails or toe nails according to treatment plan.
4. Review service.	4.1. Seek client feedback, revise and record treatment plan. 4.2. Advise client of maintenance requirements. 4.3. Recommend home care, complementary products, and future services. 4.4. Update treatment plan and rebook as required.
5. Clean service area.	5.1. Remove used towels and clean surfaces and equipment according to organisational policies and procedures. 5.2. Restock equipment and products in preparation for next treatment. 5.3. Dispose of general waste to minimise negative environmental impacts according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret and follow manufacturer instructions and safety data sheet for safe use of cleaning and nail products and equipment.
Oral communication skills to:	use effective questioning and active listening techniques to consult with client, confirm requirements and monitor service outcomes.
Numeracy skills to:	calculate product quantities, time and price.
Learning skills to:	identify nail art design trends.
Technology skills to:	use and maintain nail art tools and equipment use client software to update client notes, rebook client for future treatment, record stock data and product purchases.

Unit Mapping Information

Supersedes and is not equivalent to SHBBNLS006 Apply advanced nail art.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBNLS012 Apply advanced nail art

Modification History

Supersedes and is not equivalent to SHBBNLS006 Apply advanced nail art.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide five safe and appropriate quality nail services for clients that cumulatively demonstrate each of the following advanced nail art techniques:

stencilling

free form art design

two or more colours

gel or acrylic colour design or art

mixed media with a minimum of four different colours

design and record nail art plans for each client of the above five clients, specifying details of:

adverse reactions

after-care advice

areas requiring special treatment

client feedback

colours and jewellery used

contraindications

design

nails analysis

range and variety of nail art

tools and equipment.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to nail art services

organisational policies and procedures relevant to nail services:

client record management

dust extraction

equipment use and maintenance

incident reporting

linen use and laundry procedures

methods of venting air

personal hygiene and presentation

presentation of treatment area

safe use of chemicals

use of personal protective equipment for client and operator:

dust masks

gloves

goggles

waste disposal

work health and safety

scope of practice as it applies to nail art services:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

appearance and gross anatomy of skin and nails

growth, shape and functions of nails

contraindications which prevent treatment or require referral to health practitioners and relationship to nail art services:

allergic reactions

bacterial, fungal, parasitic and viral infections

bruising or swelling around nail

contraindications of products used in combination or with other services

damaged natural nails

abnormal skin around nail

appearance of skin and nail disorders, and relationship to nail art services

principles of design in relation to selection and application of advanced nail art

basic principles of colour selections and combinations

adverse effects of nail art products

advanced nail art product and equipment range

maintenance, care and cleaning requirements for nail art tools and equipment, and service area

safe and environmentally effective methods of venting nail chemical fumes

safety data sheet requirements, location and use in salon

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future services to maintain nail art.

Assessment Conditions

Skills must be demonstrated in a nail services environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients with different advance nail art needs, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to nail services

manufacturer instructions and safety data sheets.

Assessment must ensure use of:

acrylic nail equipment:

acrylic clippers

brushes for application of artificial nails and primer

buffers

dappen dishes

sculpting forms

tip cutters

acrylic products from comprehensive professional range that include:

primers

acrylic nail remover

dehydrator

acrylic adhesive

monomers

polymers

various styles of tips

cleaning and disinfection products and equipment

client chairs

gel nail equipment:

brushes for application of gel

curing lights

sculpting forms

gel products from comprehensive professional range:

coloured gel

dehydrator

gel cleanser

multilayer UV gels or base-build top

nail adhesive

primer

UV and non-UV gel products

various styles of tips

hand and nail sanitiser

manicure table with table lamp and mats

nail art equipment:

curved scissors

cuticle pushers

dotter

electric file or hand file

nail files

marbiliser

nail art brushes

nail clippers

tweezers

nail art products from comprehensive professional range:

adhesive

decals

foils

glitters

polishes

diamantes

studs

charms

rhinestones

stripping tape

operator chairs

personal protective equipment that includes:

disposable gloves

dust masks

safety glasses

dust and vapour extraction unit

treatment towels, cotton or disposable.

Assessment activities that allow the individual to:

complete advanced nail art treatments within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations' requirements for assessors and:

hold a qualification as a nail technician or beauty therapist

have worked as a nail technician or beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBRES003 Research and apply beauty industry information

Modification History

Supersedes and is not equivalent to SHBBRES001 Research and apply beauty industry information.

Application

This unit describes the performance outcomes, skills and knowledge required to access information and update knowledge of the beauty industry and relevant industry legislation.

It requires the ability to research beauty industry trends, and its relationship to other industries, and how beauticians and beauty therapists can use this information to enhance own work performance.

This unit applies to beauticians, beauty therapist, nail technicians, make-up artists and retail cosmetic assistants who work in beauty and nail salons, and in beauty retail outlets. In this environment they make routine decisions within a defined range but are expected to be up-to-date with industry trends.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Research

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Source and use information on beauty industry.	1.1. Identify and access sources of information on the beauty industry. 1.2. Obtain information that assists effective work performance within the industry. 1.3. Apply knowledge of beauty industry to enhance quality of own work performance.
2. Source and apply information on legal and ethical issues for the beauty industry.	2.1. Identify sources of legal and ethical information to assist effective work performance. 2.2. Identify legal obligations and ethical industry practices that impact on clients and treatments. 2.3. Interpret and apply legal and ethical information according to organisational requirements.
3. Update knowledge of beauty industry and products.	3.1. Update knowledge of beauty industry, products and services regularly. 3.2. Monitor current issues of concern to industry. 3.3. Share updated beauty industry information with clients and colleagues as required.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	comprehend the content of plain English information about legal obligations interpret unfamiliar information.
Writing skills to:	produce notes, summarise and record information in basic documents including information sheets, portfolios and files.
Oral communication skills to:	use open and closed probe questions and actively listen to clarify information from other colleagues, suppliers and industry bodies.
Self-management skills to:	take responsibility for sourcing and updating current and emerging beauty industry information and products and services.
Technology skills to:	use a computer and keyboard search the internet for information.

Unit Mapping Information

Supersedes and is not equivalent to SHBBRES001 Research and apply beauty industry information.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBRES003 Research and apply beauty industry information

Modification History

Supersedes and is not equivalent to SHBBRES001 Research and apply beauty industry information.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

access and interpret information to update knowledge of the beauty industry from at least three credible sources

use credible sources to access and interpret information on key points on the following, and share with colleagues to improve knowledge of the beauty industry, current trends and workplace requirements:

career opportunities within the industry

environmental issues and requirements

industrial relations issues

industry expectations of employees

industry working conditions

relationship between other related industries

new products, technology, techniques and services

work ethic required to work in the industry

source plain English information on state or territory, or local council legislation, regulations and requirements, and ethical issues as they relate to working in the beauty industry for each of the following:

consumer protection and trade practices

duty of care

hygiene

work health and safety.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

credible sources of information on the beauty industry relevant to own work activities

career pathways within the beauty industry

relationships between the beauty industry and other related industries

industry expected work ethic and expectations of employees in the beauty industry

role, services and support provided by trade unions, employer groups and professional associations relevant to own work in the beauty industry

environmental responsibilities of businesses and employees in the beauty industry in relation to own practice:

energy and water conservation

recycling

waste minimisation

legal and ethical issues applicable to own day-to-day work activities in the beauty industry as detailed in organisational procedures and processes:

advertising

anti-discrimination

confidentiality

consumer protection

duty of care

equal employment opportunity

health and hygiene

insurance

licensing

overbooking

pricing

privacy

product recommendations

training

workplace relations

purpose and impact on self, colleagues and day-to-day work activities in the beauty industry of key applicable requirements of national and state or territory legislation and regulations:

anti-discrimination

Australian consumer law

duty of care

equal employment opportunity

hygiene

work health and safety

workers compensation

workplace relations.

Assessment Conditions

Skills can be demonstrated in a classroom environment.

Assessment must ensure use of:

beauty industry information sources:

trade journals or magazines

industry contacts, mentors or advisors

computers

internet

industry media.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBSKS006 Pierce ear lobes

Modification History

Supersedes and is not equivalent to SHBBSKS001 Pierce ear lobes.

Application

This unit describes the performance outcomes, skills and knowledge required to pierce ear lobes.

It requires the ability to consult with clients, select and use piercing tools and studs to pierce one or both ear lobes.

This unit applies to beauticians and retail beauty consultants who work in beauty salons and retail cosmetic outlets. In this environment they make routine service decisions within standard routines and procedures and are responsible for providing the service within skin penetration guidelines.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Skin Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1. Access and review client treatment plan if available. 1.2. Establish ear piercing requirements with client. 1.3. Obtain proof of age, or informed and signed parent or guardian consent for minors as required. 1.4. Identify and explain contraindications to ear piercing service, and refer client to appropriate professional as required. 1.5. Explain treatment sequence and factors that may restrict treatment. 1.6. Confirm revised treatment plan, record updates and obtain signed client consent.
2. Prepare for piercing.	2.1. Prepare service area and client. 2.2. Prepare and present self, according to organisational policy. 2.3. Select ear piercing equipment and products. 2.4. Comply with health, hygiene and skin penetration regulations and requirements. 2.5. Use energy, water and other resources efficiently during preparation and subsequent treatment process.
3. Apply piercing.	3.1. Apply infection control and skin penetration procedures throughout service. 3.2. Cleanse and disinfect treatment site and mark ears for piercing. 3.3. Confirm earring placement with client. 3.4. Load stud gun and pierce ear lobes.
4. Review service and provide post service advice.	4.1. Evaluate pierced ears service with client. 4.2. Record outcomes of pierced ears service on client treatment plan. 4.3. Provide aftercare advice and recommend products and future treatments.
5. Clean service area.	5.1. Clean service area, equipment and work surfaces according to organisational policies and procedures and relevant skin penetration regulations. 5.2. Restock equipment and products in preparation for next service. 5.3. Dispose of general waste to minimise negative environmental impacts and according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret, and follow manufacturer instructions and safety data sheets for safe use of cleaning and treatment products and equipment.
Numeracy skills to:	calculate treatment times, product quantities and price.
Technology skills to:	use client software to update client notes, record stock data and product purchases.

Unit Mapping Information

Supersedes and is not equivalent to SHBBSKS001 Pierce ear lobes.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBSKS006 Pierce ear lobes

Modification History

Supersedes and is not equivalent to SHBBSKS001 Pierce ear lobes.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide five safe and appropriate ear lobe piercing services for clients

develop and update treatment plan and client records for each client specifying details of:

aftercare advice

adverse reactions

client name and address

contraindications

follow up advice

outcomes of treatment

procedure followed

studs used

type of ear piercing

for each client provide ear lobe piercing services that demonstrate:

consultation with client to agree on selection and placement of earrings

compliance with infection control and skin penetration procedures

minimum discomfort for client

placement of studs according to client requirements

accurate advice on care of wound, studs and maintenance of earrings

cleaning of ear piercing equipment according to skin penetration guidelines.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene and skin penetration regulations and requirements relevant to piercing ear lobes

legal responsibilities in relation to infection control, sterilising, registration or licensing of business and maintenance of premises

infectious disease transmission routes and prevention of infection transmission as it relates to ear piercing services

infection control procedures and application of standard precautions as they apply to the provision of ear piercing services

organisational policies and procedures relevant to piercing ear lobes:

client record management

equipment use and maintenance

incident reporting

personal hygiene and presentation

presentation of treatment area

waste disposal

work health and safety

legal and insurance liabilities and responsibilities in regard to treatments

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

cleaning and maintenance of piercing gun and equipment

simplified cross section of the skin

anatomy of the ear lobe

workplace equipment and product range

contraindications that prevent or restrict treatment or require referral to a medical professional and relationship to ear piercing services:

bacterial, fungal, parasitic and viral infections

clients under influence of alcohol or drugs

hypertrophic and keloid scarring tendency

non-normal skin

scar tissue and lesions

skin trauma

adverse effects of ear piercing and required action:

inflammation

infection of the ear lobe

care and maintenance procedures for recently pierced ears

care and maintenance procedures for earrings

process, forms and requirements for informed parental consent for minors

sustainable operating procedures for the conservation of product, water and power

aftercare advice and products to care for pierced ear lobes.

Assessment Conditions

Skills must be demonstrated in a beauty services industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients with ear lobe piercing requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer.

Assessment must ensure use of:

adjustable client chair

antiseptic and home-care products for care of wound

cleaning and disinfection products and equipment

ear piercing gun

personal protective equipment:

disposable gloves

sterile, single use disinfecting skin swabs

studs

surgical marking pen.

Assessment activities that allow the individual to:

provide ear piercing service within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations' requirements for assessors and:

have worked for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBSKS007 Provide diathermy treatments

Modification History

Supersedes and is not equivalent to SHBBSKS002 Provide diathermy treatments.

Application

This unit describes the performance outcome, skills and knowledge required to plan and safely use electric currents to treat dilated capillaries.

It requires the ability to establish priorities with clients, apply knowledge of electric currents to design and provide treatments to reduce the appearance of dilated capillary blood vessels on the face and upper chest. The diathermy treatment can be an individual service or form part of a series of services.

This unit applies to beauty therapists who work in beauty salons. In this environment they exercise judgement in selecting and providing an appropriate treatment; demonstrate maturity and confidentiality in their client interactions; and apply knowledge of facial treatments.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Unit Code	Unit Title
SHBBINF002	Maintain infection control standards
SHBBSSC001	Incorporate knowledge of skin structure and functions into beauty therapy
SHBBSSC002	Incorporate knowledge of body structures and functions into beauty therapy

Competency Field

Skin Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1. Access and review client treatment plan if available. 1.2. Discuss client diathermy requirements, changes in skin over lifetime, current skin care regimen, lifestyle and nutrition influences to determine causes of dilated capillaries. 1.3. Identify and assess dilated capillaries and skin. 1.4. Identify and explain contraindications to treatment, and refer client to appropriate professional as required. 1.5. Review medical history and medications, and obtain medical approval prior to treatment, as required. 1.6. Classify client skin and explain outcomes to client.
2. Design diathermy treatment.	2.1. Identify treatment parameters and techniques. 2.2. Discuss with client potential adverse effects, treatment design and recommendations for duration, frequency and treatment costs. 2.3. Confirm required treatment, develop or update treatment plan, record updates and obtain signed client consent.
3. Prepare for treatment.	3.1. Check readiness of treatment area and availability of equipment and products. 3.2. Prepare client, ensuring their comfort and modesty throughout treatment. 3.3. Prepare and present self, according to organisational policy. 3.4. Position self throughout treatment to minimise fatigue and risk of injury. 3.5. Comply with health, hygiene and skin penetration regulations and requirements. 3.6. Use energy, water and other resources efficiently during preparation and subsequent treatment process.
4. Conduct patch test.	4.1. Explain to client physical sensation of treatment. 4.2. Cleanse and disinfect patch test site. 4.3. Select sterile probes or needles and open in front of client. 4.4. Conduct patch test on an area adjacent to the treatment site. 4.5. Identify skin reaction and advise client of suitability for diathermy treatment. 4.6. Record current intensity and probe or needle size. 4.7. Rebook client to assess outcomes of patch test and for further treatments.
5. Apply electric currents.	5.1. Cleanse and disinfect treatment area. 5.2. Set current intensity and select probes or needles according to patch test results. 5.3. Open sterile probes or needles in front of client. 5.4. Apply and modify diathermy treatment, according to treatment plan, skin reaction and client feedback. 5.5. Apply aftercare products.
6. Review treatment and provide post treatment advice.	6.1. Evaluate treatment with client. 6.2. Advise client on how to care for skin in treatment site and expectations for wound healing. 6.3. Provide aftercare advice, recommend products and future treatments and rebook client. 6.4. Record treatment parameters and outcomes of treatment on client treatment plan.
7. Clean treatment area.	7.1 Remove used linen and clean treatment surfaces and equipment according to organisational policies and procedures. 7.2. Dispose of probes or needles in sharps container. 7.3. Sterilise any instrument that has come into contact with body fluids. 7.4. Restock equipment and products in preparation for next treatment. 7.5. Dispose of general waste and any hazardous waste to minimise negative environmental impacts and according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret, and follow manufacturer instructions and safety data sheets for safe use of cleaning and treatment products, probes or needles and equipment source and interpret credible information from: trade journals and industry information on diathermy.
Oral communication skills to:	provide simple explanations to clients that describe the physiological processes of diathermy on dilated capillaries discuss treatment contraindications and precautions tactfully reassure client throughout service.
Problem-solving skills to:	identify issues, and modify electric currents and probe sizes to minimise skin damage and client discomfort.
Planning and organising skills to:	sequence treatment delivery to maximise benefits for client.
Technology skills to:	access credible online publications and resources which build knowledge for providing advice to clients use client software to update client notes, rebook client for future treatments, record stock data and product purchases safely use and maintain electrical devices.

Unit Mapping Information

Supersedes and is not equivalent to SHBBSKS002 Provide diathermy treatments.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBSKS007 Provide diathermy treatments

Modification History

Supersedes and is not equivalent to SHBBSKS002 Provide diathermy treatments.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide four diathermy treatments for clients on each of the following areas:

face area

upper chest

provide patch tests for each of the above clients that replicate the parameters in each treatment plan:

equipment

procedure

treatment

provide consecutive diathermy treatments for two of the clients as required to achieve the treatment objectives

provide diathermy treatments using each of the following machines at least once:

thermolysis

blend machines

develop and update treatment plans and records for each client specifying details of:

client feedback and adverse reactions

capillary type and distribution

contraindications and conditions

current type, duration and intensity

outcomes of patch test and treatments

post treatment care advice and products

probe or needle size and type

products used

recommended future treatments

relevant medical history and medications

skin analysis

treatment duration, areas treated and not treated

treatment objectives

provide safe treatments demonstrating application of health and hygiene regulations and skin penetration guidelines for each client with a focus on:

disinfection of treatment area

disposal of infectious and non-infectious waste

disposal of sharps

equipment sterilisation and disinfection

hand washing

prevention of blood-to-blood contact

use of equipment:

disposable

personal protection equipment

single use disposable probes or needles

treat each client demonstrating the application of correct techniques:

angle of probing

choice of size and type of probe or needles

current intensity and duration

depth of probing

treat clients causing minimal skin reaction.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene and skin penetration regulations and requirements relevant to providing diathermy treatments

infectious disease transmission routes and prevention of infection transmission:

clients with blood borne diseases

contingency procedures for blood and body fluid contact

prevention of blood-to-blood contact

safe handling and disposal of sharps

infection control procedures and application of standard precautions

definitions and methods of cleaning, disinfection and sterilisation

organisational policies and procedures relevant to providing diathermy treatments:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal protection equipment

personal hygiene and presentation

presentation of treatment area

waste and hazardous substance disposal

work health and safety

legal and insurance liabilities and responsibilities regarding treatments

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

limitations to diathermy treatments

roles of nutritionist, dietician, complementary therapist and medical practitioner

factors that affect treatment planning and client suitability for treatment:

areas treated

client finances

extent of area treated

pain tolerance

skin:

healing

reactions

effects, risks, benefits and indications for diathermy treatments on the physical structure of skin and blood vessels and minor blemishes

sources, risks, benefits and effects of light treatments for dilated capillary removal

anatomy and physiology of blood vessels and capillaries

typical medical treatments, medications and side effects relevant to diathermy treatments

principles and properties of electrical currents and the technology used in specialised diathermy application:

alternating current

direct current

electrical circuits

electrical supply

energy

specialised hair reduction applications:

blend

thermolysis

principles and processes of direct and alternating currents:

electrical energy and electron movement

electrolytic process

thermal effect

electrodes

frequency ranges

capacitance

safe practices and management when using electrical currents

factors affecting diathermy treatment outcomes:

accurate probing:

duration

angle

depth

areas treated

causes of skin damage

correct probing and successful treatment outcomes

current intensity and type

extent of area treated

needle or probe size selection

pain tolerance

safety and comfort

contraindications that prevent or restrict treatment or require clearance from a medical practitioner to proceed and their relationship to diathermy:

acne

adverse outcomes of previous diathermy treatments

bacteria, fungal, parasitic and viral infections

type one and two diabetes mellitus

medications that cause skin thinning

metal implants

pacemakers

rashes

scar tissue

skin trauma

appearance, causes and management of adverse effects of diathermy treatments:

bruising

inflammation arising from treatment

over treatment

reaction of client to electrical current

scarring

post treatment care procedures and advice for specific treatment areas:

special care of treatment area

sun protection

avoidance of intense physical acidity

dietary advice

skin peels

sustainable operating procedures for the conservation of product, water and power.

Assessment Conditions

Skills must be demonstrated in a diathermy environment; this can be:

an industry workplace or

a simulated workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients with different diathermy requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to diathermy treatments

manufacturer instructions for equipment

safety data sheets for cleaning products.

Assessment must ensure use of:

alcohol disposable single use skin wipes

cleaning and disinfection products and equipment

client gown or protective sheets

diathermy equipment:

thermolysis

blend

disposable needles or probes of a range of sizes in sterile packs

disposable tissues and spatulas

individual work station:

adjustable treatment table with safe working access to both sides and ends

individual electricity supply

magnifying lamp

operator chair

trolley for products, bowls and equipment

personal protective equipment:

disposable gloves

apron

sharps container

sterilised small tools and equipment or all equipment to be single use and disposable

treatment towels or linen, or disposable linen.

Assessment activities that allow the individuals to:

complete diathermy treatments within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors and:

hold a qualification as a beauty therapist

have worked as a beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBSKS008 Provide upper body piercings

Modification History

Supersedes and is not equivalent to SHBBSKS004 Provide upper body piercings.

Application

This unit describes the performance outcomes, skills and knowledge required to provide upper body piercing services.

It requires the ability to consult with clients, select tool and jewellery to safely pierce nose, ear cartilage and navel. Upper body piercing service can be provided for a single or multiple area piercings.

This unit applies to beauty therapists who work in beauty salons. In this environment they are part of a team but make independent treatment decisions; demonstrate sensitivity, maturity and confidentiality in their client interactions; and have knowledge across a range of piercing techniques and products. They provide the service within skin penetration guidelines.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Unit Code	Unit Title
SHBBINF002	Maintain infection control standards

Competency Field

Skin Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare for treatment.	1.1. Access and review client treatment plan if available. 1.2. Check readiness of treatment area and availability of equipment. 1.3. Use energy, water and other resources efficiently during preparation and subsequent treatment process.
2. Confirm client requirements.	2.1. Confirm with client piercing requirements and assess areas requiring treatment. 2.2. Obtain proof of age, or informed and signed parent or guardian consent for minors as required. 2.3. Identify and explain contraindications to piercing service, and refer client to appropriate professional as required. 2.4. Explain treatment sequence and factors that may restrict treatment. 2.5. Measure treatment site to determine gauge and size of jewellery. 2.6. Confirm jewellery size and style and revised treatment plan, record updates and obtain signed client consent.
3. Provide piercing.	3.1. Prepare client, and select piercing equipment and products. 3.2. Prepare and present self, according to organisational policy. 3.3. Apply health, hygiene and infection control and skin penetration procedures throughout service. 3.4. Position client and self to allow for easy access to treatment site and minimise risk of injury. 3.5. Cleanse and disinfect treatment site and mark-up for piercing. 3.6. Confirm placement with client. 3.7. Perform piercing in accordance with skin penetration legislation, manufacturer instructions and treatment plan. 3.8. Identify and manage adverse effects.
4. Review treatment and provide post treatment advice.	4.1. Evaluate piercings with client. 4.2. Record outcomes of piercing treatment on client treatment plan. 4.3. Provide aftercare advice and recommend products and future treatments.
5. Clean treatment area.	5.1. Clean treatment surfaces and equipment according to organisational policies and procedures and relevant skin penetration regulations. 5.2. Dispose of single use equipment according to organisational safety policy. 5.3. Sterilise reusable piercing equipment. 5.4. Restock equipment and products in preparation for next treatment. 5.5. Dispose general and any hazardous waste to minimise negative environmental impacts and according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret, and follow manufacturer instructions and safety data sheets for safe use of cleaning and treatment products and equipment.
Numeracy skills to:	calculate treatment times, product quantities and price.
Problem-solving skills to:	identify issues and modify equipment and jewellery to minimise skin damage and client discomfort.
Self-management skills to:	maintain cultural sensitivity, maturity and confidentiality with clients.

Unit Mapping Information

Supersedes and is not equivalent to SHBBSKS004 Provide upper body piercings.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBSKS008 Provide upper body piercings

Modification History

Supersedes and is not equivalent to SHBBSKS004 Provide upper body piercings.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide a total of five safe and appropriate upper body piercing services for clients including each of the following:

ala of nose

ear cartilage, any of:

antihelix

antitragus

daith

helix

tragus

navel

design and record treatment plans for each client specifying details of:

aftercare advice

adverse reactions

client name and address

consent form

contraindications

follow up advice

treatment outcomes

piercing sites

procedure followed

type, size, metal and gauge of jewellery used

for the above upper body piercing services demonstrate the following:

accurate advice on care of wound and maintenance of treatment site

consultation with client to confirm selection and placement of jewellery

strategies for reducing client discomfort

placement of jewellery according to client requirements

sterilisation of reusable upper body piercing equipment

selection and application of correct types, metals, sizes and gauges of body jewellery

interact with and reassure client throughout the above treatments.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene and skin penetration regulatory guidelines relevant to providing upper body piercings

legal responsibilities in relation to infection control, sterilising, registration or licensing of business and maintenance of premises

infectious disease transmission routes and prevention of infection transmission as it relates to upper body piercing services

infection control procedures and application of standard precautions as they apply to the provision of upper body piercing services

organisational policies and procedures relevant to providing upper body piercing services:

client record management

equipment use and maintenance

incident reporting

personal hygiene and presentation

presentation of treatment area

skin penetration procedures

waste and hazardous substance disposal

work health and safety

legal and insurance liabilities and responsibilities regarding upper body piercing

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

cleaning, disinfection and sterilisation principles and procedures

procedures for responding to spills and sharps injury

advantages of single use disposable equipment

manufacturer instructions for cleaning, disinfecting and sterilising equipment and products

workplace equipment and product range

anatomy and physiology of the skin and skin structures as they relate to ala of nose, ear cartilage and navel:

effects of upper body piercing on physical structure of the skin

microscopic anatomy of the epidermis, dermis and hypodermis

normal skin response to irritation and trauma

origin and evolution of hypertrophic and keloid scars and abnormal scar tissue

wound healing

areas of body requiring special treatment:

blood supply areas

cartilage

nerves

soft tissue

contraindications that prevent or restrict upper body piercing treatments or require referral to a medical professional and relationship to upper body piercing:

bacterial, fungal, parasitic and viral infections

clients under influence of alcohol or drugs

hypertrophic and keloid scarring tendency

non-normal skin

scar tissue and lesions

skin trauma

adverse effects of upper body piercing treatments and required actions:

bleeding

fainting

hypertrophic and keloid scarring

infection

inflammation

care and maintenance procedures for recently pierced sites and jewellery

process, forms and requirements for informed parental consent for minors

sustainable operating procedures for the conservation of product, water and power

aftercare advice and products to care for upper body piercings.

Assessment Conditions

Skills must be demonstrated in a beauty services industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients with upper body piercing requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

policies and procedures relevant to upper body piercing services

equipment instructions

product instructions and safety data sheets.

Assessment must ensure use of:

a range of body jewellery in sterile packaging

antiseptic and home-care products for care of wound

autoclave equipment, packaging and documentation

sharps container

body piercing equipment:

autoclave

ball holding tweezers

callipers

forceps

iris scissors

needle acceptor tubes

needles

ring opening and closing pliers

cleaning and disinfection products and equipment

individual work station:

adjustable treatment table with safe operator access at head, foot and both sides

individual electricity supply

magnifying lamp

personal protective equipment:

disposable gloves

goggles

products:

aftercare

antiseptic

skin cleansing

swabs

sterile, single use disinfecting skin swabs

sterilised equipment

surgical marking pen

single use covers for treatment beds.

Assessment activities that allow the individual to:

complete upper body piercing within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors and:

have worked for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBSKS009 Provide micro-dermabrasion treatments

Modification History

Release 2	Minor corrections to Assessment Conditions.
Release 1	Supersedes and is not equivalent to SHBBSKS005 Provide micro-dermabrasion treatments.

Application

This unit describes the performance outcomes, skills and knowledge required to provide micro-dermabrasion treatments using pre-set systems to exfoliate the skin of the body or face.

It requires the ability to establish priorities with the client, use knowledge of the effects of treatment on skin structure, and design and provide a safe and effective treatment. Micro-dermabrasion treatments can be provided as an individual service or form part of a series of services.

This unit applies to beauty therapists who work in beauty salons. In this environment they work in a team but exercise judgment in selecting and providing an appropriate treatment.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication

Pre-requisite Unit

Unit Code	Unit Title
SHBBINF002	Maintain infection control standards
SHBBSSC001	Incorporate knowledge of skin structure and functions into beauty therapy
SHBBSSC002	Incorporate knowledge of body structures and functions into beauty therapy

Competency Field

Skin Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client priorities.	1.1. Access and review client treatment plan if available. 1.2. Discuss skin changes over lifetime, current skin care regimen, lifestyle and nutrition influences to establish client micro-dermabrasion requirements. 1.3. Conduct skin analysis, assessing degree of photo aging and pigmentation, thickness of epidermis, level of erythema and scar tissue as required. 1.4. Identify and explain contraindications to treatment, and refer client to appropriate professional as required. 1.5. Review medical history and medications, and obtain medical approval prior to treatment, as required. 1.6. Classify client’s skin and Fitzpatrick skin type, and explain outcomes to client.
2. Design micro-dermabrasion treatments.	2.1. Design proposed microdermabrasion for a single or a series of treatments based on the appropriate device parameters and treatment technique to achieve desired results. 2.2. Discuss with client potential adverse effects, treatment design and recommendations for duration, frequency and treatment costs. 2.3. Confirm revised treatment plan, record updates and obtain signed client consent.
3. Prepare for micro-dermabrasion treatments.	3.1. Check readiness of treatment area and availability of equipment. 3.2. Prepare equipment and products. 3.3. Prepare and present self, according to organisational policy. 3.4. Prepare client, ensuring their comfort and modesty throughout treatment. 3.5. Position self throughout treatment to minimise fatigue and risk of injury. 3.6. Use energy, water, product and other resources efficiently during preparation and subsequent treatment process.
4. Perform patch test.	4.1. Explain physical sensation of treatment to client. 4.2. Cleanse skin and ensure area is dry and hair free. 4.3. Patch test a small area adjacent to the treatment site, assess reaction and record results. 4.4. Advise client of suitability for treatment, pre-treatment care, and preparation of skin and products to use to enhance treatment outcomes.
5. Provide micro-dermabrasion.	5.1. Adjust treatment parameters according to patch test results. 5.2. Decide on treatment procedure, number and direction of passes. 5.3. Provide micro-dermabrasion for face or body. 5.4. Stretch and manipulate skin to prevent damage. 5.5. Monitor client reactions, and adjust treatment parameters or cease treatment as required. 5.6. Apply post-treatment products.
6. Review treatment and provide post treatment advice.	6.1. Evaluate treatment with client. 6.2. Review current skin care regimen, and make recommendations to support client priorities and maintain skin between treatments. 6.3. Advise client on how to protect skin from environmental and sun damage as required. 6.4. Record treatment parameters and outcomes of treatment on client treatment plan. 6.5. Design and recommend future treatments to support client priorities, and rebook client as required.
7. Clean treatment area.	7.1. Remove used linen and clean surfaces and equipment and attachments according to organisational policies and procedures. 7.2. Sterilise any equipment or attachment that has come into contact with body fluids. 7.3. Restock equipment and products in preparation for next treatment. 7.4. Dispose of general waste and any hazardous waste to minimise negative environmental impacts and according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret, and follow manufacturer instructions and safety data sheets for safe use of cleaning and treatment products, micro-dermabrasion equipment and attachments.
Oral communication skills to:	provide simple explanations to client that describe the physiological processes of skin damage and ageing and how the selected device, products and advice will impact skin appearance.
Numeracy skills to:	calculate timing, treatment parameters and price.
Planning and organising skills to:	sequence treatment delivery to maximise benefits for client.
Technology skills to:	access credible online publications and resources which build knowledge for providing advice to clients use client software to update client notes, record stock data and product purchases.

Unit Mapping Information

Supersedes and is not equivalent to SHBBSKS005 Provide micro-dermabrasion treatments.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBSKS009 Provide micro-dermabrasion treatments

Modification History

Release 2	Minor corrections to Assessment Conditions.
Release 1	Supersedes and is not equivalent to SHBBSKS005 Provide micro-dermabrasion treatments.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide a total of five micro-dermabrasion face treatments

treat skin requiring improvement for the above clients in any three of the following:

fine lines

hyper-pigmentation

oily or congested skin

scar tissue

skin texture

stretch marks

use at least one of the following equipment types when providing above treatments:

crystal micro-dermabrasion

diamond tip micro-dermabrasion

hydra dermabrasion

provide pre-treatment advice for the above clients that covers:

lifestyle changes

pre-treatment products and skin care regime

skin concerns contraindicated to micro-dermabrasion

design and update treatment plan and records for each of the above clients specifying details of:

client feedback and adverse reactions

contraindications and conditions

number and directions of passes, equipment parameters and products used

outcomes:

patch tests

previous and current treatment

post treatment care advice and products

recommended future treatments

relevant medical history and medications

treatment duration, areas treated and not treated

treatment objectives

design and provide treatment routines that demonstrate appropriate application and modification of each of the following micro-dermabrasion techniques:

position of attachment

pressure applied

stretching

speed

angle

number of passes

direction of passes

vacuum and crystal flow settings or texture of diamond tip

for the above clients provide safe treatments demonstrating application of health and hygiene regulations and skin penetration guidelines demonstrating:

disinfection of treatment area

disposal of infectious and non-infectious waste

disposal of single use equipment

equipment sterilisation and disinfection as required

hand washing

prevention of blood-to-blood contact

use of disposable equipment

use of personal protection equipment for operator and client

treat clients without damaging skin.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene and skin penetration regulations and requirements relevant to providing micro-dermabrasion treatments

infectious disease transmission routes and prevention of infection transmission:

clients with blood borne diseases

contingency procedures for blood and body fluid contact

prevention of blood-to-blood contact

safe handling and disposal of sharps

infection control procedures and application of standard precautions

definitions and methods of cleaning, disinfection and sterilisation

organisational policies and procedures relevant to providing micro-dermabrasion treatments:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

waste and hazardous substance disposal

work health and safety

legal and insurance liabilities and responsibilities in regard to treatments

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

limitations to micro-dermabrasion treatments

roles of nutritionist, dietician, complementary therapist and medical practitioner

factors likely to affect suitability of treatment for client

effects, risks and indications for micro-dermabrasion treatments on the physical structure of the skin

difference between micro-dermabrasion and hydra dermabrasion

advantages and disadvantages of micro-dermabrasion and hydra dermabrasion

absorption and relationship to skin treatments and products

effects, indications and contraindications for sonophoresis treatments

formulation, function and action of cosmetic formulations and ingredients in treatment products, effects and benefits to skin, potential adverse effects and those contraindicated for specific clients

nervous system and its relationship to wound healing and the provision of micro-dermabrasion treatments

advantages and disadvantages of crystal and diamond tips

equipment causes of skin reactions and allergies in regard to micro-dermabrasion treatments

contraindications that prevent or restrict treatment or require clearance from a medical practitioner to proceed and their relationship to micro-dermabrasion:

active acne

adverse outcomes to previous micro-dermabrasion treatments

bacteria, fungal, parasitic and viral infections

medications that cause skin thinning or inflammation

non-normal skin

prior treatments in last seven days:

chemical peels

dermal filler injections

electrolysis

laser treatment

muscle relaxant injections

tweezing

waxing

scar tissue

skin trauma

rosacea or telangiectasia

tattoos

skin care containing the following for three days before treatment:

AHAs

hydroquinine

salicylic acid

retinoids

appearance, genetic factors, possible medical treatments and limitations of micro-dermabrasion on skin conditions, diseases and disorders

appearance, causes and management of adverse effects of micro-dermabrasion treatments:

blistering

bruising

excessive discomfort

over treatment

swelling

post treatment care and advice for specific treatment areas:

avoidance of intense physical activity, sun exposure, restrictive clothing and heat treatments

hygienic care of treatment area

other beauty or cosmetic treatments

products to avoid

side effects of treatment and what to expect

sun protection

lifestyle factors and benefits of lifestyle changes on skin

sustainable operating procedures for the conservation of product, water and power.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients with different micro-dermabrasion requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to micro-dermabrasion services

manufacturer instructions for equipment

safety data sheets for cleaning and treatment products.

Assessment must ensure use of:

alcohol disposable single use skin wipes

bowls

cleaning and disinfection products and equipment

client gown or protective sheets

disposable facial wipes, microlances, spatulas and tissues

individual work station:

adjustable treatment table with safe working access to both sides and ends

individual electricity supply

magnifying lamp

operator chair

trolley for products, bowls and equipment

micro-dermabrasion consumables as required to complete tasks outlined in the performance evidence:

crystals

diamond tips

filters

micro-dermabrasion equipment, products and attachments

ultrasound machine for sonophoresis

hydra dermabrasion machine as required to complete tasks outlined in the performance evidence

personal protective equipment:

apron

disposable gloves

goggles

mask

products from a comprehensive, professional skin care range

sterilised small tools and equipment, or all equipment to be single use and disposable

treatment towels or linen, or disposable linen.

Assessment activities that allow individuals to:

complete micro-dermabrasion treatments within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors and:

hold a qualification as a beauty therapist

have worked as a beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBSKT001 Provide skin therapy consultations

Modification History

No equivalent unit.

Application

This unit describes the performance outcomes, skills and knowledge required to provide detailed consultations for clients seeking advanced skin rejuvenation treatments. It includes skin therapy techniques including intense pulsed light, light emitting diode and laser.

It requires the ability to consult with clients, determine suitable clients for treatment, provide detailed consultations including skin analysis, to design and recommend a skin rejuvenation treatment program including pre- and post-treatment care and obtain informed consent.

This unit applies to skin therapists with knowledge of skin biology. They provide treatments in skin or beauty therapy clinics according to legislative requirements and organisational policies and procedures.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Skin Therapy

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Determine client treatment priorities.	1.1. Determine, through discussion and questioning, client needs and expectations. 1.2. Actively encourage and respond to client queries. 1.3. Administer and collect pre-treatment questionnaire. 1.4. Use physical examination and skin diagnostic equipment to classify client skin. 1.5. Establish and record client details relevant to skin treatment. 1.6. Determine treatment options according to client assessment and scope of practice.
2. Determine contraindications to treatment.	2.1. Consult with and visually observe client to identify and determine impact of contraindications. 2.2. Determine non-medical precautions for non-medical contraindications and explain to client. 2.3. Advise client to seek and provide signed proof of medical release for medical contraindications and medical precautions prior to treatment. 2.4. Discuss treatment alternatives and refer to a healthcare professional as required.
3. Design a skin therapy program.	3.1. Determine treatment type and program according to outcomes of client consultation, and within safe practice protocols. 3.2. Advise client on treatment procedure, outcomes, and possible effects and after care of proposed skin rejuvenation therapy program. 3.3. Identify and instruct client about special precautions that must be followed pre, during and post treatment and negotiate compliance. 3.4. Communicate pre-treatment and post-treatment precautions and care, and ask questions to confirm client understanding. 3.5. Discuss role and responsibilities of the practitioner and the client, and gain client agreement to client responsibilities. 3.6. Identify need for, and take and store photographs of pre-treatment area according to organisational policies and procedures. 3.7. Discuss and select treatment evaluation strategies with client. 3.8. Finalise and document treatment program and gain signed client consent.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	extract relevant information from manufacturer instructions and promotions organisational policies and procedures.
Oral communication skills to:	sensitively and supportively discuss client needs and negotiate with clients use dermal and medical terminology appropriately in consultations with clients, colleagues and health care professionals.
Numeracy skills to:	calculate treatment parameters, timing and costs.
Learning skills to:	collaborate with and consider feedback from colleagues and referring health care professionals evaluate own knowledge and skill in relation to emerging skin rejuvenation treatments and determine learning needs.
Problem-solving skills to:	identify treatment limitations for specific clients, select and recommend alternative solution identify alternative solutions for contraindicated clients.
Initiative and enterprise skills to:	promote treatments to existing and new clients.
Teamwork skills to:	work collaboratively with colleagues and health care professionals to optimise client outcomes.
Planning and organising skills to:	sequence treatments into an effective therapy plan identify appointment times and negotiate with colleagues for access to equipment and rooms.
Self-management skills to:	manage length of consultation recognise scope of practice issues and refer clients to colleagues or health care professional.
Technology skills to:	take photographs using suitable lighting, lens and focussing to accurately record skin treatment progress use client software to record and update client notes.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBSKT001 Provide skin therapy consultations

Modification History

No equivalent unit.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

analyse skin, communicate with, and develop treatment plans for six clients with a range of skin conditions and requirements, which includes the following treatments:

superficial skin needling

superficial epidermal peeling

light emitting diode

intense pulsed light or laser.

for each of the above clients:

develop, record and maintain treatment plans and records for each client specifying all relevant details

take photographs of pre-treatment skin according to organisational policies and procedures

identify and manage contraindications or potential adverse reactions to treatment.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

current local, state or territory health legislation, regulation and industry standards and guidelines relevant to treatments:

non-ionising radiation protection

skin penetration

work health and safety

variations in skin anatomy and physiology according to:

gender

age

ethnic origins

location on face and body

contraindications as related to the skin treatment

client concern or condition

client expectations and realistic outcomes

methods of educating client

use of skin classification frameworks and terminology:

Fitzpatrick Skin Types

Rubin classification of ageing

Glogau classification of photo-ageing

acne grades and types

rosacea grades and types

intrinsic and extrinsic skin ageing

suitability to treatment:

underage clients seeking treatment

body dysmorphia

lifestyle

informed consent:

risks and risk management

legal disclaimer

complications

marketing

ethical communication of treatment including viable treatment options

pre- and post-treatment care:

information

compliance

normal, abnormal and delayed wound healing as related to the specific treatment

advice on lifestyle

treatment plan or program:

number of treatments

cost

scope of practice of skin therapists:

relationship between qualifications, education and scope

when to refer to other health care professionals

common medications that affect the skin and beauty treatment outcomes

skin diagnostic equipment:

Woods lamp

magnifiers

equipment to measure melanin, erythema, sebum and hydration concentration in skin

skin scanners

patch testing:

purpose

technique

photographs:

pre- and post- treatment

when and how to take photos

privacy:

photographs

record keeping:

record and information storage

security of data

information to be obtained and recorded during client consultation and observation:

client details

consent from parent or guardian for treatment of minors, when required

client needs and expectations

consent for collection of personal information and photographic content, when required

family history of skin cancer

medical history, conditions, allergies and medications

treatment history

presence of tattoos and other artificial pigment

vitamins and supplements

sun exposure and reactions

treatment area

Fitzpatrick skin type

skin characteristics and condition

hair characteristics

treatment types and equipment settings

signed client informed consent for treatment

signed medical release, when required

pre-treatment photographs, when required

patch test results

treatment plans and records and contents including:

contraindications

skin analysis

treatment program

relevant medical history and medications

adverse reactions

aftercare recommendations and advice

changes in client skin condition

changes in client skin condition

common cosmetic or medical procedures and suitability of treatment:

muscle relaxant injections

dermal fillers

cancer treatments

platelet rich plasma

dermabrasion

chemical peels

laser

plastic and cosmetic surgery including:

blepharoplasty

rhinoplasty

rhytidectomy

browplasty

implants

lip augmentation

mammoplasty

sclerotherapy

abdominoplasty

normal, abnormal and delayed wound healing.

Assessment Conditions

Assessment must be demonstrated in a skin treatment area; this can be:

an industry workplace

a simulated industry environment set up for the purposes of assessment.

Assessment must ensure access to:

documentation related to intense pulsed light, LED and laser treatments:

organisational policies and procedures

workplace reporting documentation and templates

current standards and guidelines:

AS/NZS 4173:2018 Safe use of lasers and intense light sources in health care

AS/NZS IEC 60825.1:2014 Safety of laser products – Part 1: Equipment classifications and requirements

AS/NZS 1336:2014 Eye and face protection – Guidelines

key aspects of relevant local, federal, state or territory, legislation and regulations relating to use of intense pulsed light and laser for skin treatments

manufacturer instructions and safety data sheets

non-ionising radiation safety protection plan.

Assessment must ensure use of:

computer with salon software system

camera, lighting and photographic equipment

cleaning and disinfection products and equipment

individual work station consisting of:

adjustable treatment table with safe working access to both sides and ends

individual electricity supply

magnifying light

operator chair

appropriate supply of towels

client gowns or covers

skin product range

relevant workplace documentation including:

manufacturer equipment instructions

product instructions

manufacturer and product safety data sheets

organisational policies and procedures

paying clients, both new and existing, with different skin rejuvenation therapy requirements, who have the expectation that the services provided reflect those of a commercial business

assessment activities that allow the individual to complete consultation with clients within commercial time constraints.

At least one assessment must be directly observed in person, for the total duration of the skin therapy consultation, by assessors who meet the assessor requirements outlined below.

Assessors must satisfy the Standards for Registered Training Organisations' requirements for assessors and:

have worked for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBSKT002 Provide advice on specialised skin care formulations and ingredients

Modification History

No equivalent unit.

Application

This unit describes the performance outcomes, skills and knowledge required to provide advice to clients on specialised skin care formulations and ingredients. It requires the ability to evaluate the product and match the formulation and ingredients to client skin conditions.

This unit applies to skin therapists who work in beauty salons or skin clinics where beauty therapy is provided.

The skills and knowledge required to assess client skin conditions, and design and plan treatment programs for complex skin needs are covered in SHBBSKT001 Provide skin therapy consultations.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Skin Therapy

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Apply knowledge of cosmetic chemistry to select specialised skin care formulations.	1.1. Access and interpret the regulatory framework classifying cosmetics, ‘cosmeceuticals’ and therapeutic skin care products. 1.2. Clarify the differences between cosmetics, ‘cosmeceuticals’ and therapeutic skin care products. 1.3. Determine the performance of specialised skin care formulations, ingredients and delivery systems according to cosmetic chemistry principles, and epidermal barriers and challenges. 1.4. Determine the effect of method of application, frequency and sequence in the performance of specialised skin care formulations and ingredients. 1.5. Determine the effects of infusing specialised skin care formulations and ingredients into the skin. 1.6. Assess sustainable use of specialised skin care formulations.
2. Identify and recommend specialised skin care formulations and specific ingredients.	2.1. Advise client according to relevant principles of cosmetic chemistry. 2.2. Identify indications, contraindications and precautions to specific formulations and ingredients. 2.3. Select and recommend specialised skin care formulation and ingredients to meet skin care objectives. 2.4. Explain special precautions and written advice that must be followed with specific formulations and ingredients. 2.5. Review and modify recommendations for specialised skin care formulations and ingredients. 2.6. Record selection and advice given according to organisational policy.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	source, interpret and critically analyse: cosmetic chemistry texts manufacturer instructions and promotions industry publications organisational procedures source and understand government regulations relating to supply and manufacture of cosmetic products.
Oral communication skills to:	provide clear explanations of complex technical information to clients and colleagues, using language and style to enable understanding.
Learning skills to:	identify emerging specialised skin care formulations, ingredients and trends evaluate own knowledge and skill in relation to specialised skin care formulations and ingredients, and determine learning needs.
Problem-solving skills to:	identify limitations and contraindications of recommended specialised skin care formulations and ingredients for specific clients select and recommend alternative products or treatments.
Planning and organising skills to:	sequence use of specialised skin care formulations and ingredients into an effective skin therapy plan.
Self-management skills to:	manage length of consultation recognise scope of practice issues and refer clients to colleagues or health care professional.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBSKT002 Provide advice on specialised skin care formulations and ingredients

Modification History

No equivalent unit.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

access and interpret information from at least three reliable sources on specialised skin care formulations and ingredients

determine and recommend specialist skin care formulations and products for six different clients with varying skin conditions and requirements including each of the following:

ageing

acne

pigmentation

skin lightening requirements

sun protection requirements

superficial epidermal peel requirements

for each of the above:

explain to each client as appropriate the development of the skin condition, and the benefits and limitations of the recommended treatment and product

record selection and advice given to each client.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

regulatory framework governing cosmetics in Australia including:

Therapeutic Goods Administration (TGA)

National Industrial Chemicals Notification Assessment Scheme (NICNAS)

skin care terminology and definitions:

cosmetics

cosmeceuticals

pharmaceuticals

active ingredients

cosmetic chemistry principles:

chemical concepts for cosmetic products

organic chemistry applicable to cosmetic chemistry

percutaneous absorption

chemical formulation of basic emulsions, masks, exfoliants and peels

delivery of specialised skin care formulations and ingredients:

percutaneous delivery – barriers and challenges

active ingredients - physical and chemical parameters including:

molecular weight

dissociation constant pK

solubility

octanol-water partition coefficient

net ionic charge

active ingredients penetration profile

vehicle effect on specialised skin care formulations:

delivery of actives from emulsions

formulation strategies

medical mimics

penetration enhancers:

solvents

physical enhancers

penetration enhancement vectors:

liposomes

nanosomes

solid lipid nano-particles

nanocapsules

devices to enhance penetration of specialised skin care formulations and ingredients:

sonophoresis

microneedles

iontophoresis

antioxidants in specialised skin care formulations:

types

effects on cell signalling pathways

topical formulation

retinoids in specialised skin care formulations:

definition

therapeutic and ‘cosmeceutical’ retinoids

intracrine proligand concept

genomic effects

non-genomic effects including:

photobiology of topical retinoids

antibacterial activity of retinaldehyde

topical cosmeceutical retinoids as antioxidants

effects of topical cosmeceutical retinoids on pigmentation

hyaluronan

retinol and retinyl esters

retinaldehyde

retinoic acid

conversion and retinol pathways

topical vitamins:

A, B3, B5, C, E, D, P

forms

mechanism of action

topical effects

formulation challenges

calcium and its importance of skin homeostasis

physiologic lipids

botanicals:

definition

factors affecting concentration and quality

extraction methods

safety

effectiveness

specific plants with aesthetic properties:

aloe

bromelain and papain

coffee

feverfew

German chamomile

golden fern

grape

milk thistle

mushrooms

oat

pomegranate

pycnogenol

turmeric

metals

peptides and proteins:

definition

amino acids, peptides, proteins

biological functions of peptides and proteins in the skin

challenges to peptide use in dermocosmetics:

skin penetration

stability

analysis

toxicity

cost

examples of peptides in antiaging skin care – matrikines, neuropeptides

proteins – proteolytic enzymes, T4 endonuclease V

cellular growth factor:

skin ageing and wound healing

advantages and disadvantages

risks

ingredients:

natural growth factors

growth factor secreting stem cells

synthetic growth factors

dietary nutrients and supplements for skin health (nutraceuticals):

nutrients

roles:

protection against UV damage

improving skin appearance

improving wound healing

sunscreens:

definitions

types

sun protection factor

formulations

nanoparticles

hydroxy acids:

physiochemical and biological properties

effects on skin

alpha

beta

poly

aldobionic or bionic

aromatic hydroxy acids.

Assessment Conditions

Skills must be demonstrated in a skin treatment area; this can be:

an industry workplace

a simulated industry environment set up for the purposes of assessment.

Assessment must ensure use of:

a range of specialised skin care formulations and ingredients for:

ageing skin

acne skin

pigmented skin

skin lightening

skin peel preparation

sun protection

product safety data sheets and practitioner information

treatment area with:

treatment couch

magnifying light

UV lamp or Woods lamp

operator chair

cleaning and disinfecting products and equipment

a range of clients with the following skin characteristics:

ageing

acne

pigmentation

skin lightening requirements

sun protection requirements

superficial epidermal peel requirements

clients, both new and existing, with different skin rejuvenation therapy requirements, who have the expectation that the services provided reflect those of a commercial business

activities that reflect industry practice and allow the individual to work with commercial timing and productivity.

Assessors must satisfy the Standards for Registered Training Organisations' requirements for assessors and:

have worked for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBSKT003 Identify and control safety risks for light-based skin treatments

Modification History

No equivalent unit.

Application

This unit describes the performance outcomes, skills and knowledge required to identify, eliminate or control health and safety risks and hazards associated with the use of intense pulsed light (IPL), light emitting diodes (LED) and laser for skin treatments.

It requires the ability to assess risks and hazards, and determine suitable action to eliminate or control safety risks.

This unit applies to practitioners working in beauty salons or skin clinics where skin therapy is provided.

The unit reflects the safety guidelines, for a broad range of clinic intense pulsed light, LED and laser dermal applications, expressed in the following Australian and New Zealand safety standards, current at the time of publication:

AS/NZS 4173:2018 Safe use of lasers and intense light sources in health care

AS/NZS IEC 60825.1:2014 Safety of laser products Part 1: Equipment classification and requirements

AS/NZS 1336:2014 Eye and face protection Guidelines

AS/NZS IEC 62471:2011 Photobiological safety of lamps and lamp systems.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

The use of intense pulsed light and laser is subject to legislation, regulation and licensing in some Australian states and territories.

Pre-requisite Unit

Nil

Competency Field

Skin Therapy

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Identify health and safety requirements for intense pulsed light, LED and laser skin treatments.	1.1. Interpret organisational policies and procedures to identify health and safety requirements for provision of intense pulsed light, LED and laser skin treatments. 1.2. Interpret legislative, regulatory, compliance and licensing information to identify regulatory health and safety requirements for the provision of intense pulsed light, LED and laser skin treatments. 1.3. Interpret industry and safety standard information to identify industry and standard health and safety requirements for the provision of intense pulsed light, LED and laser skin treatments. 1.4. Identify safety hazards related to features and functions of equipment used in intense pulsed light, LED and laser skin treatments.
2. Assess and control safety risks in the treatment environment.	2.1. Complete equipment maintenance checks as per organisational requirements and manufacturer instructions. 2.2. Comply with manufacturer instructions, safety data sheets and organisational policies and procedures to ensure correct functioning of intense pulsed light, LED and laser equipment. 2.3. Review logs to confirm routine maintenance of intense pulsed light and laser equipment has occurred. 2.4. Troubleshoot, report and escalate equipment and treatment safety issues according to organisational policies and procedures. 2.5. Check equipment, report any equipment failures and faults to relevant personnel and document reporting activity in accordance with organisational policies and procedures. 2.6. Check window coverings, hazard and warning signs to ensure they are correctly installed and used according to organisational policies and procedures and legislative requirements. 2.7. Check treatment environment to ensure it is fitted with required plume extractor and smoke evacuation systems that provide safe ventilation according to current standards and organisational policies and procedures. 2.8. Identify and remove potentially flammable and combustible items from treatment area. 2.9. Check to ensure suitable fire extinguishers are available and correctly maintained. 2.10. Prepare treatment area to minimise risk of laser treatment fire hazard associated with reflective equipment. 2.11. Complete clinical procedure checklists and records according to federal, state or territory and local legislation, regulations and organisational policies and procedures. 2.12. Clean, sanitise and store equipment according to manufacturer instructions and organisational policies and procedures.
3. Assess and control safety risks to practitioner and client.	3.1. Identify actual and potential safety hazards and assess risks that may pose harm to the health and safety of practitioner, client and others who may be present during treatment. 3.2. Use correct personal protective equipment for practitioner, client and others who may be present during treatment.
4. Respond to health and safety risks.	4.1. Complete on-the-spot risk assessment and determine action and control measures to avoid injury to practitioner, client and others who may be present during treatment. 4.2. Take action to control safety risks within scope of own responsibility or refer to appropriate personnel for action. 4.3. Complete reporting and documentation according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret both familiar and unfamiliar, and sometimes complex documents: organisational policies and procedures materials describing industry and regulatory requirements of intense pulsed light, LED and laser non-ionising radiation safety protection plan technical information on the function and operational characteristics of intense pulsed light, LED and laser equipment manufacturer instructions for the safe use, maintenance and storage of intense pulsed light, LED and laser equipment.
Writing skills to:	produce documentation in relation to safety procedures and instructions using clear, non-technical language able to be understood by operators.
Numeracy skills to:	interpret units of measurement related to laser and intense pulsed light apparatus.
Problem-solving skills to:	identify suitable control methods and treatments to address safety hazards.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBSKT003 Identify and control safety risks for light-based skin treatments

Modification History

No equivalent unit.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

identify three safety hazards and complete three risk assessments in at least one of the following:

an intense pulsed light treatment environment

a LED treatment environment

a laser treatment environment

develop, implement and maintain safety practices and risk control measures to respond to safety hazards associated with use of at least one of the following:

intense pulsed light

a LED treatment environment

laser

for each of the above:

record workplace documentation and checks for the maintenance of equipment

complete workplace health and safety reporting related to intense pulsed light, LED or laser hair reduction treatments

during risk assessments, follow organisational policies and procedures, non-ionising radiation safety protection plan and relevant state or territory laws, codes and guidelines related to the use of intense pulsed light, LED and laser for hair reduction.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

key aspects of current legislation, regulation and industry standards and guidelines relevant to intense pulsed light, LED and laser skin treatments:

laser classification and hazard analysis

maintenance and auditing of facilities

equipment inspection and maintenance protocols

investigation and management of intense pulsed light and laser incidents

personal protective equipment

potential for fire and explosion and protection against flammability hazards

management of airborne contaminants

meeting licence requirements according to each state

applying for a licence according to each state

electrical safety laser-controlled treatment areas:

designation

warning signs

entry controls

control of access to the laser

equipment classification

safety of intense pulsed light, LED and laser products

intense pulsed light and laser hazards:

beam hazards

non-beam hazards

types of safety hazards related to intense pulsed light, LED and laser skin treatment:

ocular and skin

equipment specific

reflected beams

fire, explosive, electrical and environmental

risk and hazard management including risk assessment

hierarchy of hazard control:

engineering controls

administration controls

personal protective equipment

quality assurance testing and preventive maintenance

safe work practices

control measures applied to minimise health and safety risks during intense pulsed light, LED and laser skin treatments:

pre-treatment patch testing

personal protective equipment:

eye protection

masks

gowns

gloves

ventilation systems

filtering and exhaust systems

window coverings

draping of treatment environment

organisational work health and safety policies and procedures for:

identifying hazards

assessing risk

controlling risk

non-ionising radiation safety protection plan

ergonomics

safe use of electrical equipment

safe use of intense pulsed light, LED and laser equipment

equipment preventive maintenance:

documentation, including:

equipment safety standards

equipment service history

schedule for recommended testing and maintenance

regular testing

biophysics of laser and intense pulsed light technologies as outlined in AS/NZS 4173:2018, Safe use of lasers and intense light sources in health care or its replacement

how light energy interacts with skin and hair

physics of light related to intense pulsed light, LED and laser treatments:

energy forms

electromagnetic spectrum

optical region of the electromagnetic spectrum

wavelengths

characteristics of a wave

operational characteristics of lasers:

programmable systems

basic set-up (manual choice)

generation of laser beam and propagation of light

characteristics of laser beams

properties of different types of lasers

optical pathways

delivery systems and applicators used for skin treatments

operational characteristics of intense pulsed light apparatus:

programmable systems

basic set-up (manual choice)

powerful systems

significantly lower power systems

common differences in imported systems

chilled sapphire or similar optical substance head

non-chilled sapphire head

non-laser light source

characteristics of flashlamp

capacitors - free discharge and partial discharge

different filters

properties of intense pulsed light equipment

laser controls:

emergency control

delivery systems

ionising and non-ionising radiation

parameters that effect the delivery of light during intense pulsed light and laser treatments:

spectrum of delivered wavelengths as determined by cut-off filters

number of delivered pulses, including single and multiple pulsed shots

pulse duration in milliseconds

delay between pulses in milliseconds

delivered fluence

laser hazards

operational characteristics of LED:

basic set-up (manual choice)

generation of light emitting diodes and propagation of light

characteristics of LED

types of light wavelengths

properties of LED equipment.

Assessment Conditions

Skills must be demonstrated in a skin treatment area; this can be:

an industry workplace, or

a simulated industry environment.

Assessment must ensure access to:

documentation related to intense pulsed light, LED and laser treatments:

organisational policies and procedures

workplace reporting documentation and templates

current standards and guidelines:

AS/NZS 4173:2018 Safe use of lasers and intense light sources in health care

AS/NZS IEC 60825.1:2014 Safety of laser products – Part 1: Equipment classifications and requirements

AS/NZS 1336:2014 Eye and face protection – Guidelines

AS/NZS IEC 62471:2011 Photobiological safety of lamps and lamp systems

key aspects of relevant local, federal, state or territory, legislation and regulations relating to use of intense pulsed light and laser for skin treatments

manufacturer instructions and safety data sheets

non-ionising radiation safety protection plan

a clinical treatment area:

as per relevant state or territory legislation either, or both, of the following:

a radiation warning sign

an illuminated light above door

non-flammable screens fitted inside all windows to protect a person outside window from non-ionising radiation levels greater than maximum permissible exposure from radiation

ventilation designed to ensure that airborne hazards are not passed downstream in air handling or exhaust system

fire extinguishing equipment

sufficient clinical lighting

magnifying lamp

eye protection equipment for practitioners and clients compliant with AS/NZS 1336:2014 Eye and face protection – Guidelines

disposable masks

equipment which, when energised, can emit an amount of non-ionising radiation higher than accessible limit for a Class 3B laser for relevant period stated in, and measured in accordance with, laser standards AS2211. This must include a Class 4 laser or equivalent in the case of IPL

one or more of the following:

cosmetic laser equipment that:

can treat Fitzpatrick skin types one to six

is registered for purpose on the Australian Register of Therapeutic Goods

intense pulsed light equipment that is registered for purpose on the Australian Register of Therapeutic Goods and has one or more of the following characteristics:

programmable

manual

multiple pulsed shots

single pulsed shots

appropriate cooling delivery systems

one or minimal choice of filters

multiple filters

LED devices which are registered for purpose on the Australian Register of Therapeutic Goods

activities that require the individual to work within commercially realistic timing and productivity.

Assessors must satisfy the Standards for Registered Training Organisations' requirements for assessors, and:

have worked for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBSKT004 Design intense pulsed light skin treatment programs

Modification History

No equivalent unit.

Application

This unit describes the performance outcomes, skills and knowledge required to design intense pulsed light (IPL) treatment programs to improve the appearance of skin. It requires the ability to design a staged program of multiple treatments that will achieve optimum outcomes for the client.

This unit applies to skin therapists who work in beauty salons or skin clinics where skin therapy is provided.

The unit reflects the safety guidelines, for a broad range of applications, expressed in the following Australian and New Zealand Standards, current at the time of publication:

AS/NZS 4173:2018 Safe use of lasers and intense light sources in health care

AS/NZS 1336:2014 Eye and face protection - Guidelines.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

The use of IPL is subject to legislation, regulation and licensing in some Australian States and Territories.

Pre-requisite Unit

Unit Code	Unit Title
SHBBINF002	Maintain infection control standards
Or;
HLTINF005	Maintain infection prevention for skin penetration treatment
SHBBSKT003	Identify and control safety risks for light-based skin treatments

Competency Field

Skin Therapy

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Confirm skin treatment program with client.	1.1. Discuss proposed treatment with client and review pre-treatment documentation. 1.2. Analyse indications for treatment, contraindications and client feedback and modify treatment plan. 1.3. Advise client of possible physical effects of IPL, special precautions to be observed, pre- and post-treatment and homecare required. 1.4. Explain contraindications which prevent treatment and recommend suitable alternative treatments. 1.5. Refer client to an appropriate professional where required. 1.6. Identify the treatment implications for combining IPL skin treatment technologies with other skin services. 1.7. Identify and discuss options or limitations for future treatments according to client characteristics, expectations and contraindications. 1.8. Obtain medical approval to proceed if client has medically-related contraindications or precautions. 1.9. Obtain signed informed consent, if not previously obtained.
2. Perform IPL patch test.	2.1. Explain sensation of the test before commencing. 2.2. Select treatment parameters based on client consultation and analysis. 2.3. Select small area on periphery to proposed treatment site and apply a small number of pulses. 2.4. Comply with health and hygiene regulations and requirements. 2.5. Record settings according to organisational requirements. 2.6. Observe and record immediate reactions to establish end point. 2.7. Use end point to design a safe and effective treatment. 2.8. Apply post treatment skin cooling products according to treatment plan and skin reaction to patch test. 2.9. Observe and record skin response after three to seven days.
3. Design a treatment program and discuss with client.	3.1. Determine appropriate treatment program according to client assessment and within safe practice protocols. 3.2. Discuss with client the proposed treatment plan, risks, costs, likely duration, frequency of treatment and likely recovery time. 3.3. Confirm client compliance with special precautions and written pre- and post-treatment home care responsibilities. 3.4. Discuss management of selected treatment in relation to other treatments or lifestyle factors. 3.5. Photograph treatment area ensuing images are clear and comparable. 3.6. Code and file images to enable comparisons and evaluation of outcomes. 3.7. Complete and store treatment documentation according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	access and interpret information from organisational procedures and manufacturer instructions interpret manufacturer instructions.
Oral communication skills to:	sensitively and supportively discuss client needs and negotiate with clients use medical terminology appropriately in consultations with clients, colleagues and health care professionals.
Problem-solving skills to:	identify treatment limitations for specific clients, select and recommend alternative solutions.
Initiative and enterprise skills to:	promote treatments to existing and new clients.
Planning and organising skills to:	sequence treatments into an effective skin therapy plan identify appointment times and negotiate with colleagues for access to equipment and rooms.
Self-management skills to:	manage length of consultation recognise scope of practice issues and refer clients to colleagues or health care professional.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBSKT004 Design intense pulsed light skin treatment programs

Modification History

No equivalent unit.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

consult with at least three different clients, each with different Fitzpatrick skin types and treatment needs

for each of the above clients:

complete patch tests on area proposed for treatment, and evaluate results

design and document an intense pulsed light treatment program

record information obtained through all client consultation, observation and patch testing

during all consultations and patch tests, consistently follow organisational policies and procedures, non-ionising radiation safety protection plan and relevant state or territory laws, codes and guidelines related to the use of intense pulsed light for cosmetic treatments.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

current local, state or territory health legislation, regulation and industry standards and guidelines relevant to intense pulsed light skin treatments:

non-ionising radiation protection

skin penetration

work health and safety

health and hygiene requirements relevant to IPL

organisational policies and procedures

non-ionising radiation safety protection plan

organisational product and equipment range and manufacturer instructions and safety data sheets

practitioner’s legal and insurance liabilities and responsibilities for intense pulsed light treatment:

role and importance of indemnity insurance

potential risks, liabilities and consequences of non-coverage

scope of practice

indications for treatment:

epidermal texture thickening

superficial lines and rhytids

epidermal pigmentation

epidermal scars:

hypertrophic

post inflammatory hyper pigmentation

diffuse redness, erythema and telangiectasias

contraindications and their relationship to IPL skin treatments:

pre-treatment sun exposure

artificially tanned skin

pregnancy

herbal remedies

active herpes simplex

active impetigo

active eczema

active acne

photo-sensitive:

medication

conditions

artificial pigment in the treatment area

psoriasis in the treatment area

certain circulatory conditions

pregnancy

connective tissue disorders including scleroderma

prior surgery

birthmarks, moles and pigmented lesions

open wounds or abraded skin

moles or tattoos to be covered

epilepsy

for the above listed contraindications:

appearance and identification

required action and treatment precautions

instances where treatment should not occur

instances where recommendation to seek advice of other professionals should be provided

medical contraindications, their relationship to IPL skin treatments, and required action and treatment precautions:

conditions already being treated by a general practitioner, dermatologist or skin therapist

medical oedema

recent surgery

diabetes

asthma

epilepsy

skin cancers

appearance of complications and adverse effects and their causes:

pigmentation changes

blistering

scarring and textural changes

areas unsuitable for treatment:

eye orbital area

infra-orbital

mucosal surfaces

principles of light energy and how it interacts with skin

different types of IPL equipment and their recommended use and application

factors governing treatment parameters:

wavelength

fluence

pulse width

pulse delay

repetition rate

spot size

cooling settings

factors affecting treatment planning:

patch test results

skin type and condition

skin healing and reaction

areas treated and extent of area to be treated

client finance

pain tolerance

effects, risks and benefits of IPL skin treatments

causes, appearance and management of skin reactions to IPL patch testing:

blistering

scarring and textural changes

pigmentation changes

symptoms, histology and molecular mechanisms of photoageing

typical features, skin tanning and healing responses of:

the six Fitzpatrick skin types

Glogau and Rubin skin classifications

acne grades and types

alternative cosmetic medical treatments for ageing and for acne skin

anatomy and physiology of the skin and skin structures as they relate to light technology skin treatments, including:

normal skin response to irritation and trauma

scars, including hypertrophic and keloid (their origin and evolution) and abnormal scar tissue

effects of IPL skin treatments on physical structure of the skin

chromophores type and location within the skin

wound healing in different skin types and locations

normal, abnormal and delayed wound healing

post-treatment care procedures:

healing products:

soothing

cooling

cryogen sprays

cold gels

treatment spacing

post-treatment advice for all treatment areas:

use of cooling gels

protecting treatment area from sunlight for specified time

care of treatment area

interval between treatments

precautions prior to next treatment:

30 days prior to treatment: sun exposure and solarium treatments

14 days prior to treatment: use of self-tanning products.

Assessment Conditions

Skills must be demonstrated in a skin treatment area; this can be:

an industry workplace

a simulated industry environment set up for the purposes of assessment.

Assessment must ensure access to:

relevant documentation including:

AS/NZS 4173:2018 Safe use of lasers and intense light sources in health care

AS/NZS 1336:2014 Eye and face protection - Guidelines

product manufacturer instructions and material safety data sheets

organisational policies and procedures relevant to use of IPL technology for use in skin therapy.

Assessment must ensure use of:

intense pulsed light equipment which:

when energised, can emit an amount of non-ionising radiation higher than accessible limit for a Class 3B laser for the relevant period stated in, and measured in accordance with, the laser standard AS2211 (a Class 4 laser or equivalent in the case of IPL)

is registered for purpose on the Australian Register of Therapeutic Goods

has the following characteristics:

programmable

manual

multiple pulsed shots

single pulsed shots

appropriate cooling delivery systems

multiple filters

intense pulsed light clinical treatment environment that includes:

as per relevant state or territory legislation either, or both, of the following:

a radiation warning sign

an illuminated light above door

non-flammable screens fitted inside windows to protect a person outside the window from non-ionising radiation levels greater than maximum permissible exposure from radiation

ventilation designed to ensure that airborne hazards are not passed downstream in air handling and exhaust system

fire extinguishing equipment

eye protection equipment for practitioners and clients compliant with AS/NZS 1336:2014

disposable masks

disposable gloves

sufficient clinical lighting

cooling post-treatment products

real people with different Fitzpatrick skin types seeking skin treatments on different areas of the face and body

activities that reflect industry practice and allow the individual to work with commercial timing and productivity to complete client consultations within designated timeframes.

Assessment must be directly observed, in person, for the total duration of each intense pulsed light client consultation and patch test, by assessors who meet the assessor requirements outlined below.

Assessors must satisfy the Standards for Registered Training Organisations' requirements for assessors and:

have worked for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBSKT005 Provide intense pulsed light skin treatments

Modification History

No equivalent unit.

Application

This unit describes the performance outcomes, skills and knowledge required to safely apply intense pulsed light (IPL), technologies as part of staged programs to improve the appearance of the skin. It requires the ability to provide multiple treatments and to modify the treatment program to achieve optimum outcomes for the client within the safety framework that relates to the use of IPL equipment.

This unit applies to skin therapists who work in beauty salons or skin clinics where skin therapy is provided.

The skills and knowledge required to assess a client, and design and plan skin treatment programs using light technologies are covered in SHBBSKT004 Design intense pulsed light skin treatment programs.

The unit reflects the safety guidelines, for a broad range of IPL applications, expressed in the following Australian and New Zealand Standards, current at the time of publication:

AS/NZS 4173:2018 Safe use of lasers and intense light sources in health care

AS/NZS 1336:2014 Eye and face protection - Guidelines.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

The use of IPL is subject to legislation, regulation and licensing in some Australian States and Territories.

Pre-requisite Unit

Unit Code	Unit Title
SHBBINF002	Maintain infection control standards
Or;
HLTINF005	Maintain infection prevention for skin penetration treatment
SHBBSKT003	Identify and control safety risks for light-based skin treatments

Competency Field

Skin Therapy

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare treatment environment and equipment.	1.1. Access and review agreed client treatment program if available to determine requirements for individual treatment. 1.2. Check that treatment environment is correctly organised and free from safety risks and hazards. 1.3. Confirm completion of risk assessment and equipment checks and take any required corrective action. 1.4. Set up equipment and check to ensure correct functioning as per manufacturer instructions, and safe practice protocols. 1.5. Cleanse and prepare treatment area and sanitise equipment prior to use on client. 1.6. Complete workplace and pre-treatment documentation required for treatment environment and equipment preparation.
2. Prepare self and client.	2.1. Identify need for and receive signed medical approval to proceed with treatment from client. 2.2. Review pre-treatment documentation and confirm treatment program with client. 2.3. Determine, through discussion and questioning, changes to client medical history and contraindications arising since time of treatment program development. 2.4. Review outcomes of patch test to confirm no existence of allergies or adverse effects that will require change to treatment program. 2.5. Adjust treatment program to reflect identified changes and obtain signed client consent for adjusted treatment program. 2.6. Explain treatment process and likely sensations to client to ensure client comfort. 2.7. Identify jewellery worn by self and client and remove, or where not removable, tape according to organisational policies and procedures. 2.8. Fit and adjust personal protective equipment, including eye protection, to self, client and others who may be present during treatment.
3. Provide IPL treatment.	3.1. Comply with hygiene requirements and organisational IPL safety precautions according to non-ionising radiation safety plan. 3.2. Explain treatment and sensation, and reassure client throughout each stage of treatment process. 3.3. Perform a test shot according to treatment settings and in an area relevant to treatment site. 3.4. Observe immediate skin reaction and level of client discomfort. 3.5. Modify treatment program plan and re-adjust and record treatment settings where indicated by an immediate adverse skin reaction or client poor pain tolerance. 3.6. Start treatment on least pain sensitive area. 3.7. Apply equipment to treatment areas for required amount of time. 3.8. Work sequentially on target area with no gaps and minimal overlap, avoiding repeat treating any area immediately after first shot. 3.9. Turn off equipment and photograph treated skin areas at completion of treatment service.
4. Review treatment and provide post-treatment advice.	4.1. Select and apply post-treatment products according to treatment plan and client reaction to treatment. 4.2. Advise client on post-treatment and self-care and ask questions to confirm client understanding. 4.3. Advise client on client care and precautionary requirements for period leading up to next treatment. 4.4. Record treatment and adjust treatment plan to reflect treatment and outcomes. 4.5. Complete post treatment documentation according to organisational policies and procedures. 4.6. Initiate follow-up to check for post-treatment complications and adverse effects according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret both familiar and unfamiliar, and sometimes complex documents: client treatment programs client records organisational policies and procedures non-ionising radiation safety protection plan materials describing industry standards and regulatory requirements of intense pulsed light skin treatment manufacturer instructions for the safe use, maintenance and storage of intense pulsed light equipment.
Writing skills to:	clearly and legibly make amendments to treatment plan.
Oral communication skills to:	consult with, inform and reassure clients throughout treatment process respond to client questions and provide information to client throughout treatment process select and use appropriate dermal and medical terminology in consultations with clients, colleagues and health care professionals.
Numeracy skills to:	calculate and modify equipment settings.
Learning skills to:	review own skills in application of technology and schedule time for development.
Problem-solving skills to:	identify treatment limitations for specific clients, select and recommend alternative solutions.
Initiative and enterprise skills to:	promote treatments to existing and new clients.
Planning and organising skills to:	sequence treatments into an effective skin therapy plan.
Self-management skills to:	manage length of consultation recognise scope of practice issues and refer clients to colleagues or health care professional.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBSKT005 Provide intense pulsed light skin treatments

Modification History

No equivalent unit.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

safely provide intense pulsed light treatments to at least three different clients, each with different Fitzpatrick skin types

for each of the above intense pulsed light treatments:

adjust and modify treatment programs in response to client reaction to treatment

correctly set-up, operate and pack down equipment

provide pre- and post-treatment advice to clients

complete and store client records and workplace documentation

consult, advise and reassure clients at all stages in treatment

during the above treatments, consistently follow organisational policies and procedures, non-ionising radiation safety protection plan and relevant state or territory laws, codes and guidelines related to the safe use of intense pulsed light for cosmetic treatments.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

current local, state or territory health legislation, regulation and industry standards and guidelines as relevant to intense pulsed light skin therapy and treatments:

non-ionising radiation protection

skin penetration

work health and safety

practitioner's legal and insurance liabilities and responsibilities for intense pulsed light treatment:

role and importance of indemnity insurance

potential risks, liabilities and consequences of non-coverage

responsibilities of practitioner and client related to safe and responsible intense pulsed light skin therapy

organisational policies and procedures related to intense pulsed light skin therapy and treatments, including those for treatment of minors

organisational non-ionising radiation safety protection plan

types of intense pulsed light equipment commonly used within industry and accepted by industry standards, their recommended use and application

scope of practice for skin therapists and factors governing treatment parameters

principals of light energy and how it interacts with the skin

effects, risks and benefits of IPL skin treatments

factors impacting client suitability for intense pulsed light and their associated risks, benefits and required action

treatment plan components

factors affecting intense pulsed light treatments:

areas unsuitable for treatment

tissue responses

allergic and adverse effects

process for obtaining written permission from a medical professional to proceed with treatment where there is pigmentation or a contraindicated condition in treatment area

appearance of indications, contraindications and precautions to treatment

appearance, causes and management of complications and adverse effects

factors governing treatment parameters

causes, appearance and management of skin reactions in regard to IPL treatments

post-treatment advice for all treatment areas.

Assessment Conditions

Skills must be demonstrated in a skin treatment area; this can be:

an industry workplace

a simulated industry environment set up for the purposes of assessment.

Assessment must ensure use of:

documentation relating to providing intense pulsed light skin therapy:

organisational policies and procedures for intense pulsed light use

non-ionising radiation safety protection plan

current safety and environmental standards, guidelines regarding intense pulsed light safety

client content and consultation forms

treatment log book

post-care forms

intense pulsed light equipment which:

when energised, can emit an amount of non-ionising radiation higher than accessible limit for a Class 3B laser for the relevant period stated in, and measured in accordance with, the laser standard AS2211 (a Class 4 laser or equivalent in the case of IPL)

is registered for purpose on the Australian Register of Therapeutic Goods

has the following characteristics:

programmable

manual

multiple pulsed shots

single pulsed shots

appropriate cooling delivery systems

multiple filters

intense pulsed light clinical treatment environment that includes:

as per relevant state or territory legislation either, or both, of the following:

a radiation warning sign

an illuminated light above door

non-flammable screens fitted inside windows to protect a person outside the window from non-ionising radiation levels greater than maximum permissible exposure from radiation

ventilation designed to ensure that airborne hazards are not passed downstream in air handling and exhaust system

fire extinguishing equipment

sufficient clinical lighting

eye protection equipment for practitioner and clients compliant with AS/NZS 1336:2014

disposable masks

disposable gloves

skin grid pencils

handwashing basin

cooling post-treatment products

antibacterial cleaning products

client skin wipes

real people with different skin types seeking skin treatments

activities that reflect industry practice and allow the individual to work with commercial timing and productivity to complete client treatments within designated timeframes.

Assessment must be directly observed, in person, for the total duration of each intense pulsed light client consultation and patch test, by assessors who meet the assessor requirements outlined below.

Assessors must satisfy the Standards for Registered Training Organisations' requirements for assessors and:

have worked for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBSKT006 Design laser skin treatment programs

Modification History

No equivalent unit.

Application

This unit describes the performance outcomes, skills and knowledge required to design laser treatment programs to improve the appearance of skin at an epidermal level. It requires the ability to design a staged program of multiple light-based treatments that will achieve optimum outcomes for the client.

This unit applies to skin therapists who work in beauty salons or skin clinics where skin therapy is provided.

The unit reflects the safety guidelines, for a broad range of laser dermal applications, expressed in the following Australian and New Zealand Standards, current at the time of publication:

AS/NZS 4173:2018 Safe use of lasers and intense light sources in health care

AS/NZS IEC 60825.1:2014 Safety of laser products Part 1: Equipment classifications and requirements

AS/NZS 1336:2014 Eye and face protection - Guidelines.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

The use of laser is subject to legislation, regulation and licensing in some Australian States and Territories.

Pre-requisite Unit

Unit Code	Unit Title
SHBBINF002	Maintain infection control standards
Or;
HLTINF005	Maintain infection prevention for skin penetration treatment
SHBBSKT003	Identify and control safety risks for light-based skin treatments

Competency Field

Skin Therapy

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Confirm skin treatment program with client.	1.1. Discuss proposed treatment with client and review pre-treatment documentation. 1.2. Analyse indications for treatment, contraindications and client feedback and modify treatment plan. 1.3. Advise client of possible physical effects of laser treatments, special precautions to be observed, pre- and post-treatment and homecare required. 1.4. Explain contraindications which prevent treatment and recommend suitable alternative treatments. 1.5. Refer client to an appropriate professional where required. 1.6. Identify the treatment implications for combining laser skin treatment technologies with other skin services 1.7. Identify and discuss options or limitations for future treatments according to client characteristics, expectations and contraindications. 1.8. Obtain medical approval to proceed if client has medically-related contraindications or precautions. 1.9. Obtain signed informed consent, if not previously obtained.
2. Perform laser patch test.	2.1. Explain sensation of the test before commencing. 2.2. Select treatment parameters based on client consultation and analysis. 2.3. Select small area on periphery to proposed treatment site and apply a small number of pulses. 2.4. Comply with health and hygiene regulations and requirements. 2.5. Record settings according to organisational requirements. 2.6. Observe and record immediate reactions to establish end point. 2.7. Use end point to design a safe and effective treatment. 2.8. Apply post treatment skin cooling products according to treatment plan and skin reaction to patch test. 2.9. Observe and record skin response after three to seven days.
3. Design a treatment program and discuss with client.	3.1. Determine appropriate treatment program according to client assessment and within safe practice protocols. 3.2. Discuss with client the proposed treatment plan, risks, costs, likely duration, frequency of treatment and likely recovery time. 3.3. Confirm client compliance with special precautions and written pre- and post-treatment home care responsibilities. 3.4. Discuss management of selected treatment in relation to other treatments or lifestyle factors. 3.5. Photograph treatment area ensuing images are clear and comparable. 3.6. Code and file images to enable comparisons and evaluation of outcomes. 3.7. Complete and store treatment documentation according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	source, interpret and critically analyse: scientific or technical documents related to laser technology and its effects on skin skin treatment publications manufacturer instructions and promotions trade publications organisational procedures.
Oral communication skills to:	sensitively and supportively discuss client needs and negotiate with clients use medical terminology appropriately in consultations with clients, colleagues and health care professionals.
Numeracy skills to:	interpret manufacturer instructions and calculate treatment parameters, timing and costs.
Problem-solving skills to:	identify treatment limitations for specific clients, select and recommend alternative solutions.
Initiative and enterprise skills to:	promote treatments to existing and new clients.
Planning and organising skills to:	sequence treatments into an effective skin therapy plan identify appointment times and negotiate with colleagues for access to equipment and rooms.
Self-management skills to:	manage length of consultation recognise scope of practice issues and refer clients to colleagues or health care professional.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBSKT006 Design laser skin treatment programs

Modification History

No equivalent unit.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of job role, and:

consult with at least three different clients, each with different Fitzpatrick skin types and treatment needs

for each of the above clients:

complete patch tests on each area proposed for treatment, and evaluate results

design and document a laser skin treatment program

record information obtained through all client consultation, observation and patch testing

during all consultations and patch tests, consistently follow organisational policies and procedures, non-ionising radiation safety protection plan and relevant state or territory laws, codes and guidelines related to the use of laser for cosmetic treatments.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

current local, state or territory health legislation, regulation and industry standards and guidelines relevant to laser skin treatments:

non-ionising radiation protection

skin penetration

work health and safety

organisational policies and procedures

non-ionising radiation safety plan

organisational product and equipment range and manufacturer instructions and safety data sheets

practitioners legal and insurance liabilities and responsibilities for laser skin treatment:

role and importance of indemnity insurance

potential risks, liabilities and consequences of non-coverage

scope of practice

indications for treatment:

epidermal texture thickening

superficial lines and rhytids

epidermal pigmentation

epidermal scars:

hypertrophic

post inflammatory hyper pigmentation

diffuse redness, erythema and telangiectasias

acne

contraindications and their relationship to laser skin treatments:

albinism

pre-treatment sun exposure

artificially tanned skin

pregnancy

herbal remedies

active herpes simplex

active impetigo

active eczema

active acne

photo-sensitive:

medication

conditions

hypertrophic and keloid scars

artificial pigment in the treatment area

psoriasis in the treatment area

certain circulatory conditions

pregnancy

connective tissue disorders including scleroderma

prior surgery

birthmarks, moles and pigmented lesions

open wounds or abraded skin

moles or tattoos to be covered

for the above listed contraindications:

appearance and identification

required action and treatment precautions

instances where treatment should not occur

instances where recommendation to seek advice of other professionals should be provided

medical contraindications, their relationship to laser treatments, and required action and treatment precautions:

conditions already being treated by a general practitioner, dermatologist or skin therapist

medical oedema

recent surgery

diabetes

asthma

epilepsy

skin cancers

appearance of complications and adverse effects and their causes:

pigmentation changes

blistering

scarring and textural changes

areas unsuitable for treatment:

eye orbital area

infra-orbital

mucosal surfaces

principles of light energy and how it interacts with skin

different types of laser equipment and their recommended use and application, including cooling applications

factors governing treatment parameters:

wavelength

fluence

pulse width

pulse delay

repetition rate

spot size

cooling settings

factors affecting treatment planning:

patch test results

skin type and condition

skin healing and reaction

areas treated and extent of area to be treated

client finance

pain tolerance

effects, risks and benefits of laser skin treatments

causes, appearance and management of skin reactions to laser patch testing:

blistering

scarring and textural changes

pigmentation changes

symptoms, histology and molecular mechanisms of photoaging

typical features, skin tanning and healing responses of:

the six Fitzpatrick skin types

Glogau and Rubin skin classifications

acne grades and types

alternative cosmetic medical treatments for ageing and for acne skin

anatomy and physiology of the skin and skin structures as they relate to light technology skin treatments, including:

normal skin response to irritation and trauma

scars, including hypertrophic and keloid (their origin and evolution) and abnormal scar tissue

effects of laser skin treatments on physical structure of the skin

chromophores type and location within the skin

wound healing in different skin types and locations

normal, abnormal and delayed wound healing

post-treatment care procedures:

low-frequency laser and healing products:

cold compress

cryogen sprays

cold gels

post-treatment advice:

use of cooling gels

lifestyle advice

protecting treatment area from sunlight for specified time

care of treatment area

interval between treatments

precautions prior to next treatment:

30 days prior to treatment: sun exposure and solarium treatments

14 days prior to treatment: use of self-tanning products.

Assessment Conditions

Skills must be demonstrated in a skin treatment area; this can be:

an industry workplace

a simulated industry environment set up for the purposes of assessment.

Assessment must ensure access to:

relevant documentation including:

AS/NZS 4173:2018 Safe use of lasers and intense light sources in health care

AS/NZS IEC 60825.1:2014 Safety of laser products Part 1: Equipment classifications and requirements

AS/NZS 1336:2014 Eye and face protection - Guidelines

Product manufacturer instructions and material safety data sheets

organisational policies and procedures relevant to use of laser technology for use in skin therapy.

Assessment must ensure use of:

radiation warning signs stating ‘warning laser in operation do not enter when light above door is illuminated’

non-flammable screens fitted inside windows to protect a person outside the window from non-ionising radiation levels greater than maximum permissible exposure to radiation

ventilation designed to ensure that infective agents are not passed downstream in air handling or exhaust system

fire extinguishing equipment, such as fire extinguishers, fire blankets and wet cloth drapes

personal protection equipment for client and operator

laser equipment which:

when energised, can emit an amount of non-ionising radiation higher than accessible limit for a Class 3B laser for the relevant period stated in, and measured in accordance with, the laser standard AS2211

can treat Fitzpatrick skin types one to six

is registered for purpose on the Australian Register of Therapeutic Goods

laser clinical treatment environment that includes:

treatment table

magnifying lamp

eye protection equipment for clients and operators

disposable operator masks

single use wipes

skin grid pencils

conductive gel

cooling post-treatment products

organisational laser safety plan

cleaning and disinfecting equipment and products

professional skin care range

real people with different skin types seeking skin treatments

activities that reflect industry practice and allow the individual to work with commercial timing and productivity to complete client treatments within designated timeframes.

Assessment must be directly observed, in person, for the total duration of each laser client consultation and patch test, by assessors who meet the assessor requirements outlined below.

Assessors must satisfy the Standards for Registered Training Organisations' requirements for assessors and:

have worked for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBSKT007 Provide laser skin treatments

Modification History

No equivalent unit.

Application

This unit describes the performance outcomes, skills and knowledge required to safely apply laser technologies as part of staged programs to improve the appearance of the skin. It requires the ability to provide multiple treatments and to modify the treatment program to achieve optimum outcomes for the client within the safety framework that relates to the use of laser equipment.

This unit applies to skin therapists who work in beauty salons or skin clinics where skin therapy is provided.

The skills and knowledge required to assess a client, and design and plan skin treatment programs using light technologies are covered in SHBBSKT006 Design laser skin treatment programs.

The unit reflects the safety guidelines, for a broad range of laser applications, expressed in the following Australian and New Zealand Standards, current at the time of publication:

AS/NZS 4173:2018 Safe use of lasers and intense light sources in health care

AS/NZS IEC 60825.1:2014 Safety of laser products Part 1: Equipment classifications and requirements

AS/NZS 1336:2014 Eye and face protection - Guidelines.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

The use of laser is subject to legislation, regulation and licensing in some Australian States and Territories.

Pre-requisite Unit

Unit Code	Unit Title
SHBBINF002	Maintain infection control standards
Or;
HLTINF005	Maintain infection prevention for skin penetration treatment
SHBBSKT003	Identify and control safety risks for light-based skin treatments

Competency Field

Skin Therapy

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare treatment environment and equipment.	1.1. Access and review agreed client treatment program if available to determine requirements for individual treatment. 1.2. Check that treatment environment is correctly organised and free from safety risks and hazards. 1.3. Confirm completion of risk assessment and equipment checks and take any required corrective action. 1.4. Set up equipment and check to ensure correct functioning as per manufacturer instructions and safe practice protocols. 1.5. Cleanse and prepare treatment area and sanitise equipment prior to use on client. 1.6. Complete workplace and pre-treatment documentation required for treatment environment and equipment preparation.
2. Prepare self and client.	2.1. Identify need for and receive signed medical approval to proceed with treatment from client. 2.2. Review pre-treatment documentation and confirm treatment program with client. 2.3. Determine, through discussion and questioning, changes to client medical history and contraindications arising since time of treatment program development. 2.4. Review outcomes of patch test to confirm no existence of allergies or adverse effects that will require change to treatment program. 2.5. Adjust treatment program to reflect identified changes and obtain signed client consent for adjusted treatment program. 2.6. Explain treatment process and likely sensations to client to ensure client comfort. 2.7. Identify jewellery worn by self and client and remove, or where not removable, tape according to organisational policies and procedures. 2.8. Fit and adjust personal protective equipment, including eye protection, to self, client and others who may be present during treatment. 2.9. Maintain infection control procedures throughout treatment.
3. Provide laser skin treatment.	3.1. Follow organisational policies and procedures, laser safety plan and legislative requirements to apply laser according to treatment program. 3.2. Explain treatment and sensation, and reassure client throughout each stage of treatment process. 3.3. Perform a test shot according to treatment settings and in an area relevant to treatment site. 3.4. Observe immediate skin reaction and level of client discomfort. 3.5. Modify treatment program plan and re-adjust and record treatment settings where indicated by an immediate adverse skin reaction or client poor pain tolerance. 3.6. Start treatment on least pain sensitive area. 3.7. Apply equipment to treatment areas for required amount of time. 3.8. Work sequentially on target area, avoiding repeat treating any area immediately after first shot. 3.9. Turn off equipment and photograph treated skin areas at completion of treatment service.
4. Review treatment and provide post-treatment advice.	4.1. Select and apply post-treatment skin cooling products according to treatment plan and client reaction to treatment. 4.2. Advise client on post-treatment and self-care and ask questions to confirm client understanding. 4.3. Advise client on client care and precautionary requirements for period leading up to next treatment. 4.4. Record treatment and adjust treatment plan to reflect treatment and outcomes. 4.5. Complete post-treatment documentation according to organisational policies and procedures. 4.6. Initiate follow-up to check for post-treatment complications and adverse effects according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret both familiar and unfamiliar, and sometimes complex documents: client treatment programs client records organisational policies and procedures non-ionising radiation safety protection plan materials describing industry standards and regulatory requirements of skin therapy manufacturer instructions for the safe use, maintenance and storage of laser equipment.
Writing skills to:	clearly and legibly make amendments to treatment plan.
Oral communication skills to:	consult with, inform and reassure clients throughout treatment process respond to client questions and provide information to client throughout treatment process select and use appropriate dermal and medical terminology in consultations with clients, colleagues and health care professionals.
Numeracy skills to:	calculate and modify equipment settings.
Learning skills to:	review own skills in application of technology and schedule time for development.
Problem-solving skills to:	identify and resolve application issues during treatment.
Initiative and enterprise skills to:	promote treatments to existing and new clients.
Planning and organising skills to:	sequence treatments into an effective skin therapy plan.
Self-management skills to:	manage length of consultation recognise scope of practice issues and refer clients to colleagues or health care professional.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBSKT007 Provide laser skin treatments

Modification History

No equivalent unit.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

safely provide laser skin treatments to at least three different clients, each with different Fitzpatrick skin types

for each of the above laser skin treatments:

adjust and modify treatment programs in response to client reaction to treatment

correctly set-up, operate and pack down equipment

provide pre- and post-treatment advice to clients

complete and store client records and workplace documentation

consult, advise and reassure clients at all stages in treatment

during the above treatments, consistently follow organisational policies and procedures, non-ionising radiation safety protection plan and relevant state or territory laws, codes and guidelines related to the safe use of laser for cosmetic treatments.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

current local, state or territory health legislation, regulation and industry standards and guidelines relevant to laser skin therapy:

non-ionising radiation protection

skin penetration

work health and safety

organisational policies and procedures related to laser skin therapy, including those for treatment of minors

organisational non-ionising radiation safety protection plan

organisational product and equipment range and manufacturer instructions and safety data sheets

practitioner's legal and insurance liabilities and responsibilities for laser treatment:

role and importance of indemnity insurance

potential risks, liabilities and consequences of non-coverage

responsibilities of practitioner and client related to safe and responsible laser skin therapy

types of laser equipment commonly used within industry and accepted by industry standards, their recommended use and application

scope of practice for skin therapists and factors governing treatment parameters

principals of light energy and how it interacts with the skin

factors impacting client suitability for intense pulsed light and their associated risks, benefits and required action

treatment plan components

factors affecting laser treatments:

suitability for treatment

areas unsuitable for treatment

tissue responses

allergic and adverse effects

process for obtaining written permission from a medical professional to proceed with treatment where there is pigmentation or a contraindicated condition in treatment area

appearance of indications, contraindications and precautions to treatment

causes, appearance and management of complications and adverse effects

post-treatment advice and care for all treatment areas.

Assessment Conditions

Skills must be demonstrated in a skin treatment area; this can be:

an industry workplace

a simulated industry environment set up for the purposes of assessment.

Assessment must ensure access to:

relevant documentation including:

workplace policies and procedures for laser use

non-ionising radiation safety protection plan

current safety and environmental standards, guidelines regarding laser safety

client content and consultation forms

treatment log book

post-care forms.

Assessment must ensure use of:

laser equipment which:

when energised, can emit an amount of non-ionising radiation higher than accessible limit for a Class 3B laser for the relevant period stated in, and measured in accordance with, the laser standard AS2211.1.2004 Safety of laser products

can treat Fitzpatrick skin types one to six

is registered for purpose on the Australian Register of Therapeutic Goods

complies with Safety of laser products equipment classification and requirements AS/NZS IEC 60825.1:2014

laser clinical treatment environment that includes:

as per relevant state or territory legislation either, or both, of the following:

a radiation warning sign

an illuminated light above door

non-flammable screens fitted inside windows to protect a person outside the window from non-ionising radiation levels greater than maximum permissible exposure from radiation

ventilation designed to ensure that airborne hazards are not passed downstream in air handling and exhaust system

fire extinguishing equipment

sufficient clinical lighting

eye protection equipment for practitioner and clients compliant with AS/NZS 1336:2014

disposable masks

disposable gloves

skin grid pencils

handwashing basin

cooling post-treatment products

antibacterial cleaning products

client skin wipes

real people with different skin types seeking skin treatments

activities that reflect industry practice and allow the individual to work with commercial timing and productivity to complete client treatments within designated timeframes.

Assessment must be directly observed, in person, for the total duration of each laser client consultation and patch test, by assessors who meet the assessor requirements outlined below.

Assessors must satisfy the Standards for Registered Training Organisations' requirements for assessors, and:

have worked for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBSKT008 Design light emitting diode treatment programs

Modification History

No equivalent unit.

Application

This unit describes the performance outcomes, skills and knowledge required to design light emitting diode (LED) treatment programs to improve the appearance of skin at an epidermal level. It requires the ability to design a staged program of multiple light-based treatments that will achieve optimum outcomes for the client.

This unit applies to skin therapists who work in beauty salons or skin clinics where skin therapy is provided.

The unit reflects the safety guidelines, for a range of LED applications, expressed in the following Australian and New Zealand Standards, current at the time of publication:

AS/NZS 1336:2014 Eye and face protection – Guidelines

AS/NZS IEC 62471:2011 Photobiological safety of lamps and lamp systems.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Unit Code	Unit Title
SHBBSKT003	Identify and control safety risks for light-based skin treatments

Competency Field

Skin Therapy

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Confirm skin treatment program with client.	1.1. Discuss proposed treatment with client and review pre-treatment documentation. 1.2. Analyse indications for treatment, contraindications and client feedback and modify treatment plan. 1.3. Advise client of possible physical effects of LED, special precautions to be observed, pre- and post-treatment and homecare required. 1.4. Explain contraindications which prevent treatment and recommend suitable alternative treatments. 1.5. Refer client to an appropriate professional where required. 1.6. Identify the treatment implications for combining LED skin treatment technologies with other skin services. 1.7. Identify and discuss options or limitations for future treatments according to client characteristics, expectations and contraindications. 1.8. Obtain medical approval to proceed if client has medically-related contraindications or precautions. 1.9. Obtain signed informed consent.
2. Design a treatment program and discuss with client.	2.1. Determine appropriate treatment program according to client assessment and within safe practice protocols. 2.2. Comply with health and hygiene regulations and requirements. 2.3. Discuss with client the proposed treatment plan, risks, costs, likely duration, frequency of treatment and likely recovery time. 2.4. Confirm client compliance with special precautions and written pre- and post-treatment home care responsibilities. 2.5. Discuss management of selected treatment in relation to other treatments or lifestyle factors. 2.6. Photograph treatment area ensuing images are clear and comparable. 2.7. Code and file images to enable comparisons and evaluation of outcomes. 2.8. Complete and store treatment documentation according to organisational processes.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	source, interpret and critically analyse: scientific or technical documents related to LED technology and its effects on skin skin treatment publications manufacturer instructions and promotions trade publications organisational procedures.
Oral communication skills to:	sensitively and supportively discuss client needs and negotiate with clients use medical terminology appropriately in consultations with clients, colleagues and health care professionals.
Learning skills to:	evaluate own knowledge and skill in relation to emerging skin treatments and determine learning needs.
Problem-solving skills to:	identify treatment limitations for specific clients, and select and recommend alternative solutions.
Initiative and enterprise skills to:	promote treatments to existing and new clients.
Planning and organising skills to:	sequence treatments into an effective skin therapy plan identify appointment times and negotiate with colleagues for access to equipment and rooms.
Self-management skills to:	manage length of consultation recognise scope of practice issues and refer clients to colleagues or health care professional as appropriate.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBSKT008 Design light emitting diode treatment programs

Modification History

No equivalent unit.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of job role, and:

consult with at least three different clients, each with different Fitzpatrick skin types and treatment needs

for each of the above clients:

design and document a LED treatment program

record information obtained through all client consultation and observation

during all consultations, consistently follow organisational policies and procedures and relevant state or territory laws, codes and guidelines related to the use of LED for cosmetic treatments.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

federal, state or territory and local Acts, regulations and standards relevant to LED treatments

organisational policies and procedures in regard to LED technologies

health and hygiene requirements in relation to light emitting diode treatment

practitioner’s legal and insurance liabilities and responsibilities for LED treatment:

role and importance of indemnity insurance

potential risks, liabilities and consequences of non-coverage

characteristics of the electromagnetic spectrum and their applications in skin treatments

indications for treatment for LED:

sun damaged skin

mild to moderate acne

erythema from light or laser therapies and sunburn

stimulation of collagen production

risks, effects, benefits and scope of practice for LED devices and combined modalities for skin treatments

manufacturer instructions in regard to LED technologies

scope of practice for LED technologies in body and face treatments

contraindications and their relationship to LED skin treatments:

epilepsy

albinism

pre-treatment sun exposure

artificially tanned skin

pregnancy

herbal remedies

active herpes simplex

active impetigo

active eczema

active acne

photo-sensitive:

(1) medication

(2) conditions

hypertrophic and keloid scars

artificial pigment in the treatment area

psoriasis in the treatment area

certain circulatory conditions

pregnancy

connective tissue disorders including scleroderma

prior surgery in treatment area

birthmarks, moles and pigmented lesions

open wounds or abraded skin

moles or tattoos to be covered

cryotherapy

history of cancer in treatment area:

cancerous or precancerous lesions

for the above listed contraindications:

appearance and identification

required action and treatment precautions

instances where treatment should not occur

instances where recommendation to seek advice of other professionals should be provided

medical contraindications, their relationship to LED treatments, and required action and treatment precautions:

conditions already being treated by a general practitioner, dermatologist or skin therapist

medical oedema

recent surgery

diabetes

asthma

epilepsy

skin cancers

appearance of complications and adverse effects and their causes:

pigmentation changes

blistering

scarring and textural changes

physics of light:

energy forms

electromagnetic spectrum

visible and non-visible light

wavelengths

characteristics of a wave

properties of light emitting diodes (LED)

the effect of light energy on skin:

absorption

reflection

transmission

scatter

effect and benefits of LED on human tissue:

photobiochemical tissue responses:

interaction with cytochromes

effect on mitochondria

effect on collagenase

effect on collagen, elastin

wavelength and effect and benefit for skin including:

(1) 415nm +/- 10% blue for acne treatments

(2) 640nm +/- 10% red for increasing circulation, collagen and elastin

(3) 590nm +/- 10% yellow for decreasing swelling and inflammation

(4) 830 +/- Infra red for rejuvenation

operational characteristics of LED devices including:

selection of wavelength

treatment parameters

operating interface

treatment parameters

other compatible treatments to optimise results

precautions when combining with other treatments:

microdermabrasion

chemical peels

vacuum

microneedling

treatment suitability

personal protective equipment for operator and client

safe work practices including equipment checks, preventive maintenance and operator responsibilities.

Assessment Conditions

Skills must be demonstrated in a simulated LED clinical workplace environment set up for the purposes of assessment.

Assessment must ensure access to:

relevant documentation including:

AS/NZS IEC 62471:2011 Photobiological safety of lamps and lamp systems

Product manufacturer instructions and safety data sheets

organisational policies and procedures relevant to use of LED technology for use in skin therapy.

Assessment must ensure use of:

LED devices which are registered for purpose on the Australian Register of Therapeutic Goods

individual client workstations consisting of:

adjustable treatment table with safe working access to both sides and ends

individual electricity supply

magnifying lamp

operator chair

trolley for products, bowls and equipment

electromagnetic spectrum charts or models

real people with different Fitzpatrick skin types seeking skin treatments on different areas of the face and body

activities that reflect industry practice and allow the individual to work with commercial timing and productivity to complete client consultations within designated timeframes.

Assessment must be directly observed, in person, for the total duration of each LED client consultation and patch test, by assessors who meet the assessor requirements outlined below.

Assessors must satisfy the Standards for Registered Training Organisations' requirements for assessors and:

have worked for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBSKT009 Provide light emitting diode skin treatments

Modification History

No equivalent unit.

Application

This unit describes the performance outcomes, skills and knowledge required to effectively provide a staged program of treatments targeted to improve the appearance of various epidermal skin conditions. It requires the ability to apply, monitor and modify light emitting diodes (LED) treatments to achieve optimum client outcomes.

This unit applies to skin therapists who work in beauty salons or skin clinics where skin therapy is provided.

The skills and knowledge required to assess a client and design and plan treatment programs are covered in SHBBSKT008 Provide skin therapy consultations.

The unit reflects the safety guidelines, for a range of LED applications, expressed in the following Australian and New Zealand Standards, current at the time of publication:

AS/NZS 1336:2014 Eye and face protection – Guidelines

AS/NZS IEC 62471:2011 Photobiological safety of lamps and lamp systems.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Unit Code	Unit Title
SHBBINF002	Maintain infection control standards
Or;
HLTINF005	Maintain infection prevention for skin penetration treatment
SHBBSKT003	Identify and control safety risks for light-based skin treatments

Competency Field

Skin Therapy

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare treatment environment and equipment.	1.1. Access and review agreed client treatment program if available to determine requirements for individual treatment. 1.2. Check that treatment environment is correctly organised and free from safety risks and hazards. 1.3. Confirm completion of risk assessment and equipment checks and take any required corrective action. 1.4. Set up equipment and check to ensure correct functioning as per manufacturer instructions, and safe practice protocols. 1.5. Cleanse and prepare treatment area and sanitise equipment prior to use on client. 1.6. Complete workplace and pre-treatment documentation required for treatment environment and equipment preparation.
2. Prepare self and client.	2.1. Identify need for and receive signed medical approval to proceed with treatment from client. 2.2. Review pre-treatment documentation and confirm treatment program with client. 2.3. Determine, through discussion and questioning, changes to client medical history and contraindications arising since time of treatment program development. 2.4. Adjust treatment program to reflect identified changes and obtain signed client consent for adjusted treatment program. 2.5. Explain treatment process and likely sensations to client to ensure client comfort. 2.6. Identify jewellery worn by self and client and remove, or where not removable, tape according to organisational policies and procedures. 2.7. Fit and adjust personal protective equipment, including eye protection, to self, client and others who may be present during treatment. 2.8. Maintain infection control procedures throughout treatment.
3. Provide light emitting diode treatment.	3.1. Follow organisational policies and procedures, safety plan and legislative requirements to apply LED according to treatment program. 3.2. Explain treatment and sensation, and reassure client throughout each stage of treatment process. 3.3. Cleanse skin. 3.4. Provide eye protection for client and self. 3.5. Program device and select correct wavelength for skin condition according to treatment plan and manufacturer instructions. 3.6. Position device over treatment site or apply hand-held attachment over treatment site in predetermined pattern. 3.7. Perform a test shot according to treatment settings and in an area relevant to treatment site. 3.8. Reassure client during treatment if required. 3.9. Observe immediate skin reaction and level of client discomfort. 3.10. Modify treatment program plan and re-adjust and record treatment settings where indicated by an immediate adverse skin reaction or client poor pain tolerance. 3.11. Start treatment on least pain sensitive area. 3.12. Work sequentially on target area, avoiding repeat treating any area immediately after first shot. 3.13. Turn off equipment and photograph treated skin areas at completion of treatment service.
4. Review treatment and provide post treatment advice.	4.1. Select and apply post-treatment skin cooling products according to treatment plan and client reaction to treatment. 4.2. Advise client on post-treatment and self-care and ask questions to confirm client understanding. 4.3. Advise client on client care and precautionary requirements for period leading up to next treatment. 4.4. Record treatment and adjust treatment plan to reflect treatment and outcomes. 4.5. Complete post treatment documentation according to organisational policies and procedures. 4.6. Initiate follow-up to check for post-treatment complications and adverse effects according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret both familiar and unfamiliar, and sometimes complex documents: client treatment programs client records organisational policies and procedures materials describing industry standards and regulatory requirements of skin therapy manufacturer instructions for the safe use, maintenance and storage of LED equipment.
Writing skills to:	clearly and legibly make amendments to treatment plan.
Oral communication skills to:	consult with, inform and reassure clients throughout treatment process respond to client questions and provide information to client throughout treatment process select and use appropriate terminology in consultations with clients, colleagues and health care professionals.
Numeracy skills to:	calculate and modify equipment settings.
Learning skills to:	review own skills in application of technology and schedule time for development.
Problem-solving skills to:	identify and resolve application issues during treatment.
Initiative and enterprise skills to:	promote treatments to existing and new clients.
Planning and organising skills to:	sequence treatments into an effective skin therapy plan.
Self-management skills to:	manage length of consultation recognise scope of practice issues and refer clients to colleagues or health care professional.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBSKT009 Provide light emitting diode skin treatments

Modification History

No equivalent unit.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

safely provide LED treatments to at least three different clients, each with different Fitzpatrick skin types

for each of the above LED treatments:

adjust and modify treatment programs in response to client reaction to treatment

correctly set-up, operate and pack down equipment

provide pre- and post-treatment advice to clients

complete and store client records and workplace documentation

consult, advise and reassure clients at all stages in treatment

during the above treatments, consistently follow organisational policies and procedures and relevant state or territory laws, codes and guidelines related to the safe use of LED for cosmetic treatments.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

current local, state or territory health legislation, regulation and industry standards and guidelines relevant to LED skin therapy

practitioner's legal and insurance liabilities and responsibilities for LED treatment:

role and importance of indemnity insurance

potential risks, liabilities and consequences of non-coverage

responsibilities of practitioner and client related to safe and responsible LED skin treatment

organisational policies and procedures in regard to LED technologies including those for treatment of minors

types of LED devices and equipment commonly used within industry and accepted by industry standards, their recommended use and application

scope of practice for skin therapists and factors governing treatment parameters

principles of light energy and how it interacts with the skin

factors impacting client suitability for LED and their associated risks, benefits and required action

treatment plan components

factors affecting LED treatments:

areas unsuitable for treatment

tissue responses

allergic and adverse effects

process for obtaining written permission from a medical professional to proceed with treatment where there is pigmentation or a contraindicated condition in treatment area

appearance of indications, contraindications and precautions to treatment

appearance, causes and management of skin reactions, complications and adverse effects in regard to LED treatments

post-treatment advice and care for all treatment areas.

Assessment Conditions

Skills must be demonstrated in a simulated LED clinical workplace environment set up for the purposes of assessment.

Assessment must ensure access to:

relevant documentation including:

AS/NZS IEC 62471:2011 Photobiological safety of lamps and lamp systems.

product manufacturer instructions and safety data sheets

organisational policies and procedures relevant to use of LED technology for use in skin therapy

safety data sheets

manufacturer and product instructions

organisational policies and procedures

client content and consultation forms

treatment log book

post-care forms.

Assessment must ensure use of:

LED devices which are registered for purpose on the Australian Register of Therapeutic Goods

individual client workstations with:

electrical supply

sharps container

adjustable couches with safe working access for operator and equipment at head, foot and each side

magnifying lamps

trolleys

protective eyewear

towels

client gowns and covers

products from a professional range suited to complex skin needs

cleaning and disinfection products and equipment

skin antiseptic

disposable sponges and skin wipes

thermometer

real people with different skin types seeking skin treatments

activities that reflect industry practice and allow the individual to work with commercial timing and productivity to complete client treatments within designated timeframes.

Assessment must be directly observed, in person, for the total duration of each LED client consultation and patch test, by assessors who meet the assessor requirements outlined below.

Assessors must satisfy the Standards for Registered Training Organisations' requirements for assessors and:

have worked for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBSKT010 Provide skin needling treatments

Modification History

Release 2	Minor correction to Performance Evidence.
Release 1	No equivalent unit.

Application

This unit describes the performance outcomes, skills and knowledge required to provide a skin needling treatment to improve the appearance of skin. It requires the ability to determine suitability of clients for treatment, safely apply skin needling technology up to 1.0mm, monitor and modify treatment and maintain infection control standards.

It applies to skin therapists with knowledge of skin biology and skill in providing skin therapies. They provide treatments in skin or beauty therapy clinics according to legislative requirements and organisational policies and procedures.

The skills and knowledge required to assess a client and design and plan treatment programs for complex skin needs are covered in SHBBSKT001 Provide skin therapy consultations.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

The supply of topical anaesthetics is restricted in some states or territories.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Unit Code	Unit Title
SHBBINF002	Maintain infection control standards
Or;
HLTINF005	Maintain infection prevention for skin penetration treatment

Competency Field

Skin Therapy

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare treatment environment and equipment.	1.1. Access and review agreed client treatment program if available to determine requirements for individual treatment. 1.2. Check that treatment environment is correctly organised and free from safety risks and hazards. 1.3. Set up equipment and check to ensure correct functioning as per manufacturer instructions, and safe practice protocols. 1.4. Cleanse and prepare treatment area and sanitise equipment prior to use on client. 1.5. Complete workplace and pre-treatment documentation required for treatment environment and equipment preparation.
2. Prepare self and client.	2.1. Identify need for and receive signed medical approval to proceed with treatment from client. 2.2. Discuss and confirm proposed treatment plan with client. 2.3. Determine, through discussion and questioning, changes to client medical history and contraindications arising since time of treatment program development. 2.4. Adjust treatment program to reflect identified changes and obtain signed client consent for adjusted treatment program. 2.5. Select product and equipment according to agreed treatment plan. 2.6. Confirm treatment objectives and revised treatment plan with client and obtain signed informed consent from client.
3. Provide skin needling treatment.	3.1. Cleanse skin and remove cleanser. 3.2. Wipe area with appropriate skin antiseptic. 3.3. Apply topical anaesthetic, occlude with plastic wrap if indicated and allow sufficient time to activate. 3.4. Remove topical anaesthetic to leave clean skin. 3.5. Remove sterile, disposable pen head from sealed pack. 3.6. Apply pen or roller to selected skin area keeping skin taut, using appropriate pressure and in predetermined pattern. 3.7. Monitor skin response and modify treatment appropriately. 3.8. Monitor client reaction to treatment and pain tolerance continuously and adjust equipment settings to minimise client discomfort. 3.9. Identify potential and actual hazards and assess risks throughout treatment and take action to minimise risk to self and client. 3.10. Identify and respond immediately to adverse reactions by stopping treatment and explaining reason for stoppage to client. 3.11. Identify need for, take and store photographs of treatment area according to organisational policies and procedures. 3.12. Turn off equipment and dispose of pen heads or rollers into sharps container.
4. Provide post-treatment care and advice.	4.1. Select and apply post-treatment skin cooling products according to treatment plan and client reaction to treatment. 4.2. Advise client on post-treatment and self-care and ask questions to confirm client understanding. 4.3. Advise client on client care and precautionary requirements for period leading up to next treatment. 4.4. Record treatment and adjust treatment plan to reflect treatment and outcomes. 4.5. Complete post treatment documentation according to organisational policies and procedures. 4.6. Initiate follow-up to check for post-treatment complications and adverse effects according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	access and interpret relevant information from: health regulations manufacturer instructions and promotions organisational procedures.
Oral communication skills to:	choose appropriate terminology in consultations with clients, colleagues and health care professionals.
Numeracy skills to:	calculate treatment parameters, timing and costs.
Problem-solving skills to:	identify and resolve application issues during treatment.
Initiative and enterprise skills to:	promote treatments to existing and new clients.
Planning and organising skills to:	plan and implement an appropriate treatment program.
Self-management skills to:	manage length of consultation recognise scope of practice issues and refer clients to health care professional if required.
Technology skills to:	use appointment and client record software.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBSKT010 Provide skin needling treatments

Modification History

Release 2	Minor correction to Performance Evidence.
Release 1	No equivalent unit.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

analyse the skin of three different clients to determine suitability for treatment

discuss and confirm proposed treatment plan with three different clients with varying skin conditions

develop or modify treatment plan in agreement with clients

perform epidermal skin needling treatment on three clients

for each of the above:

advise clients on appropriate client care and precautionary requirements

record treatment and adjust treatment plan to reflect treatment and outcomes for each client.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

federal, state or territory, and local Acts and regulations relating to skin penetration and health regulations and guidelines

relevant state and territory regulations and guidelines relating to the supply and use of topical anaesthetics

infection control procedures and application of universal precautions as they apply to the provision of a skin needling treatment

organisation policies and procedures in regard to skin needling treatments

operator’s legal and insurance liabilities and responsibilities in regard to skin needling

scope of practice for skin therapists

devices:

TGA approval

needle depth

number of needles

type:

pen

stamp

roller

tattoo devices

factors to consider when choosing skin needling technology:

scope of practice

number of passes

technique

disposable, sterile, pre-packed rollers

grade of steel used in needle

length of needle up to 1.0mm

factors affecting use of topical anaesthetic:

concentration of active ingredient

toxicity risks and management

safe use and disposal

scope of practice

indications for treatment:

textural improvement of the skin

mild hyperpigmentation

improving the appearance superficial scars

sun-damaged skin

fine wrinkling

contraindications to treatment:

infection and raised temperature

aged skin which bruises easily

active acne

isotretinoin treatment within last six months

blood thinning medications

blood clotting disorders

herpes simplex or other infection or chronic skin condition in area to be treated

skin in treatment area that is numb or lacks sensation

history of keloid or hypertrophic scars or poor wound healing

contraindications which require medical clearance:

skin cancer treatments in the area to be treated

inflammatory conditions

pregnancy

diabetes

normal tissue responses, allergic and adverse effects of skin needling treatments:

erythema

minor bleeding and bruising

skin may feel warm, tight and itchy

minor flaking or dryness of skin with scab formation in rare cases

hyperpigmentation

herpes simplex outbreak

procedure for managing adverse reactions to treatment:

medical referral

use of topical anaesthetics:

concentration of active ingredient

toxicity risks and management

safe use and disposal

states or territory restrictions

cosmetic ingredients in relevant pre- and post-treatment products, particularly in regard to:

their likely effects on skin

toxic effects of various substances and their contribution to premature ageing

possible contraindications in combination with other products or circumstances

factors to consider when combining skin needling treatments with other skin treatments

wound healing cycle

pre- and post-treatment advice to client:

skin care products

care of skin

sun or solaria protection

infection control

normal and abnormal reactions

circumstances that indicate the client should contact the clinic

lifestyle changes.

Assessment Conditions

Skills must be demonstrated in a simulated clinical workplace environment set up for the purposes of assessment.

Assessment must ensure access to:

relevant documentation:

key aspects of federal and state and territory legislation in relation to work health and safety

National Infection Control Guidelines.

Assessment must ensure use of:

individual client workstations with:

electrical supply

skin needling equipment and single use disposable sterile rollers of 1.0mm or less needle length

sharps container

adjustable couches with safe working access for operator and equipment at head, foot and each side

magnifying lamps

trolleys

towels

client gowns and covers

professional skin care range and post treatment products

skin antiseptic and sterile saline solution

cleaning and disinfection products and equipment

disposable single use sponges or skin wipes

relevant workplace documentation:

safety data sheets

manufacturer instructions

product instructions

organisational policies and procedures

clients, both new and existing, with different skin rejuvenation therapy requirements; who have the expectation that the services provided reflect those of a commercial business

activities that reflect industry practice and allow the individual to work with commercial timing and productivity to complete skin treatments within designated timeframes.

At least one assessment must be directly observed in person, for the total duration of the skin needling treatment, by assessors who meet the assessor requirements outlined below.

Assessors must satisfy the Standards for Registered Training Organisations' requirements for assessors and:

have worked for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBSKT011 Provide superficial peel treatments

Modification History

No equivalent unit.

Application

This unit describes the performance outcomes, skills and knowledge to provide skin peel treatments using manufacturer prepared solutions to improve skin texture, acne and reduce the appearance of pigmentation. It requires the ability to design and provide a staged program of multiple treatments and home care.

This unit applies to skin therapists who work in beauty salons or skin clinics where skin therapy is provided.

The skills and knowledge required to assess a client and design and plan treatment programs are covered in SHBBSKT001 Provide skin therapy consultations.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Unit Code	Unit Title
SHBBINF002	Maintain infection control standards
Or;
HLTINF005	Maintain infection prevention for skin penetration treatment

Competency Field

Skin Therapy

Unit Sector

Skin Therapy

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare for treatment.	1.1. Discuss proposed treatment plan with client and review pre-treatment documentation. 1.2. Review indications for treatment, contraindications and client feedback and modify treatment plan if required. 1.3. Explain contraindications which prevent treatment and recommend suitable alternative treatments, or refer to other medical professionals. 1.4. Confirm treatment objectives and revised treatment plan with client and obtain signed informed consent. 1.5. Confirm client compliance with their responsibilities for pre- and post-treatment care regime and use of specified products. 1.6. Select superficial epidermal peel solution according to agreed treatment plan. 1.7. Prepare treatment room and wear personal protective equipment. 1.8. Ensure positioning of client permits effective access and minimises risk to operator and discomfort to client. 1.9. Fit and adjust personal protective equipment to self, client and others who may be present during treatment.
2. Provide peel.	2.1. Cleanse treatment area according to health and hygiene requirements. 2.2. Explain treatment process and likely sensations to client to ensure client comfort. 2.3. Defat the skin with solution suited to superficial epidermal peel type and according to manufacturer instructions. 2.4. Apply peel solution in a pre-determined pattern to ensure even and consistent coverage. 2.5. Monitor reaction and take remedial action where appropriate. 2.6. Use time and skin reaction to determine superficial epidermal peel duration. 2.7. Neutralise or dilute as appropriate to peel type. 2.8. Apply appropriate post treatment products.
3. Provide post-treatment care and advice.	3.1. Identify need for, and take and store photographs of treatment area according to organisational policies and procedures. 3.2. Review treatment with client. 3.3. Advise client on post-treatment and self-care and ask questions to confirm client understanding. 3.4. Advise client on client care and precautionary requirements for period leading up to next treatment 3.5. Record treatment and adjust treatment plan to reflect treatment and outcomes. 3.6. Complete post-treatment documentation according to organisational policies and procedures. 3.7. Initiate follow-up to check for post-treatment complications and adverse effects according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	access and interpret relevant information from: manufacturer instructions and industry journals organisational procedures.
Oral communication skills to:	use dermal and medical terminology appropriately in consultations with clients, colleagues and health care professionals.
Numeracy skills to:	calculate treatment parameters, timing, sequence and costs.
Learning skills to:	review own skills in superficial epidermal peels and schedule time for development actively seeks feedback from others as a way of improving performance.
Problem-solving skills to:	identify and resolve application issues during treatment.
Initiative and enterprise skills to:	identify emerging epidermal peel products, assess efficacy and advocate for inclusion in clinic’s treatment range promote treatments to existing and new clients.
Self-management skills to:	manage length of consultation recognise scope of practice issues and refer clients to colleagues or health care professional.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBSKT011 Provide superficial peel treatments

Modification History

No equivalent unit.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

safely provide at least three epidermal peels to treat at least three the following:

fine lines and wrinkles

irregular texture

hyperpigmentation other than melasma

mild acne

for each of the above treatments:

adjust and modify treatment programs in response to client reaction to treatment

provide pre- and post-treatment advice to clients

complete and store client records and workplace documentation

consult, advise and reassure clients at all stages in treatment.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

relevant state or territory and local council health Acts, regulations and guidelines relating to beauty services

relevant state or territory workplace health and safety regulations and personal responsibilities

infection control procedures and application of universal precautions

organisation policies and procedures

operator’s legal and insurance liabilities and responsibilities

classification of peel solutions according to their effect on the skin:

very superficial peels– stratum corneum

superficial peels– epidermal

medium-depth peels – epidermal into papillary dermis

deep peels – papillary dermis into the upper reticular dermis

scope of practice issues including limitations to epidermal peels used by skin therapists and those used under medical supervision

mechanism of action of peel solutions on skin

factors to consider when choosing a peel type for specific clients

indications for treatment:

lines and wrinkles

irregular texture

hyperpigmentation

melasma

mild acne

contraindications to treatments:

sunburn and inflamed skin

sun and adverse weather exposure

excessive telangiectasia

bacterial, viral or fungal skin infections

active facial rashes

active herpes simplex

open lesions on face

immediate post-facelift or facial surgery

current use of isotretinoin

cancer

breastfeeding women

pregnancy

clients with suspected body dysmorphic disorder

active acne

injectables within 14 days

when to refer client to medical practitioner:

solar keratosis

undiagnosed pigmented skin lesions

adverse effects

skin diseases and disorders

cancer

effect of treatment on face, hands, forearms, neck, décolletage

normal skin reaction to peels:

erythema

tingle or itch sensation

burning and heat sensation

hot spots

appearance of adverse effects:

skin irritation

dry skin

allergy

skin blanching

epidermolysis

herpes Simplex 1 breakout

infections

acne breakouts

post inflammatory hyperpigmentation

hypopigmentation

skin diagnosis frameworks used in dermatology:

Fitzpatrick Skin Phototype

Rubin Scale

Acne Global Severity Score

Glogau Scale

acne grades

how ageing and acne conditions affect the anatomy and physiology of the epidermis and dermis

nervous system and its relationship to skin sensations

definition and appearance of first, second and third degree skin burns

chemical peels as controlled skin wounding, normal and abnormal wound healing

factors affecting combining epidermal peels with:

dermal fillers

injectable muscle relaxants

facials

microdermabrasion

laser, intense pulsed light and LED skin treatments

factors affecting the timing of repeat treatment:

epidermal peel type

skin reactions to previous peel

skin reactions

client considerations including business and social commitments

pre-treatment home skin care regimes:

specialised cleansers

alpha-hydroxy acids

vitamin A, B, C, E

antioxidants

tyrosinase inhibitors

peptides

hydroquinone

sunscreen

specialised moisturisers

exfoliants

factors affecting recommended pre-treatment timing variations:

client’s skin type and condition

client commitments

epidermal peel types and concentrations

contact cooling

action of degreasing skin solutions:

acetone

Isopropyl alcohol (70%)

peeling agents:

AHA

BHA

enzymes

appearance of end point:

erythema

vesiculation

factors affecting the duration of peel application:

time versus observation of skin reaction

use of occlusion to drive peel deeper

action of very superficial, superficial, medium and deep peels and scope of practice issues

role, benefits and effects of additives in epidermal peels

factors affecting the calculation of the peel concentration:

dryness of skin

dehydration of skin

client adherence to pre and post treatment skin care regime

level of irritation of skin on day of treatment

UV and weather exposure

client’s requirements for social or business commitments

result of previous peel

factors affecting the safe storage of peel solutions

peel performance variables:

type

concentration

pH and pKa

number of coats

length of time

preparation of skin at home

preparation of skin in clinic

aftercare

wound healing cycle

home care regimes:

anti-inflammatory gels

post peel moisturiser

products to treat hot spots

exfoliants

sun protection

usual home care timing of product application

lifestyle advice

typical and atypical skin reactions.

Assessment Conditions

Skills must be demonstrated in a skin treatment area; this can be:

an industry workplace

a simulated industry environment set up for the purposes of assessment.

Assessment must ensure access to:

relevant state or territory and local council health Acts, regulations and guidelines relating to beauty services

key guidelines related to products under the Therapeutic Goods Act 1989.

Assessment must ensure use of:

individual client workstations with:

electrical supply

magnifying lamps

trolleys

towels

client gowns and covers

application equipment and disposable gauze, sponges and skin wipes

a professional range of superficial epidermal peel solutions

professional skin care product range

adjustable couches with safe working access for operator and equipment at head, foot and each side

cleaning and disinfection products and equipment

relevant workplace documentation including:

safety data sheets

superficial epidermal peel instructions

product instructions

organisational policies and procedures

clients, both new and existing, with different skin rejuvenation therapy requirements, who have the expectation that the services provided reflect those of a commercial business

activities that reflect industry practice and allow the individual to work with commercial timing and productivity to complete skin treatments within designated timeframes.

Assessors must satisfy the Standards for Registered Training Organisations' requirements for assessors and:

have worked for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBSKT012 Investigate developments in cosmetic treatments for skin rejuvenation

Modification History

No equivalent unit.

Application

This unit describes the performance outcomes, skills and knowledge required to investigate developments in new and emerging treatments for skin rejuvenation. It involves review of trends in equipment and technology in skin treatments including superficial skin needling, superficial epidermal peeling, intense pulsed light, light emitting diodes (LED) and laser.

It requires the ability to identify credible sources of information, complete research, critically analyse findings and identify opportunities for improved treatment practice.

This unit applies to skin therapists who work in beauty salons or skin clinics where skin therapy is provided.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Skin Therapy

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Conduct research.	1.1. Identify and access credible and reliable sources of information about new and emerging skin treatments using formal and informal research methods. 1.2. Access and review credible sources of formalised research and professional literature regarding the theory and practice of new and emerging skin treatments. 1.3. Research and identify technological advancements in cosmetic equipment and treatment delivery. 1.4. Research changes to cosmetic treatments, and ensure compliance with, federal, state or local legislative and licensing requirements related to the cosmetic application of new and emerging skin treatments.
2. Evaluate suppliers.	2.1. Access and review existing and potential supplier information and claims to determine supplier ability to provide safe, effective and reliable products and equipment. 2.2. Cross-reference supplier claims, research and advertising to ensure they are supported by substantiated and credible research findings. 2.3. Access and review information regarding supplier training and technical support available. 2.4. Source and interpret supplier reviews and feedback to inform sourcing of products and equipment.
3. Identify trends.	3.1. Research local and global trends and developments in skin treatments using formal and informal research methods. 3.2. Investigate emerging technologies to determine the most effective and safe methods.
4. Review findings.	4.1. Evaluate and compare emerging treatments, protocols and ideas to identify benefits, limitations and risks in treatment advancements. 4.2. Critically analyse and provide written summary on benefits, limitations and risks of advancements in equipment and treatment delivery. 4.3. Assess commercial opportunities related to identified trends and technologies and determine viability. 4.4. Monitor and review changes to, and ensure compliance with, federal, state or local legislative and regulatory requirements related to cosmetic tattooing. 4.5. Update standard operating procedures in line with researched information.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret complex, varied and sometimes unfamiliar information from diverse sources: scientific data describing cosmetic tattooing techniques and technology materials describing machine and equipment data and functions sources of industry and regulatory requirements related to cosmetic tattooing professional literature and journals.
Writing skills to:	accurately and legibly record summary of research findings.
Numeracy skills to:	interpret measurements and statistical information from formal research sources.
Initiative and enterprise skills to:	use information to challenge and extend own perspectives and ways of thinking.
Planning and organising skills to:	analyse, critique and synthesise complex information sources to develop own positions and ideas.
Technology skills to:	use a computer and keyboard search the internet for information.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBSKT012 Investigate developments in cosmetic treatments for skin rejuvenation

Modification History

No equivalent unit.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

use at least one formal and one informal research method to source and compile information on:

current and emerging trends in skin rejuvenation technology

benefits and risks associated with adopting trends and emerging technologies

legislative, regulatory and licensing requirements applicable to new and emerging skin treatments and state or territory practices

identify, compare and evaluate features of at least three different devices or pieces of equipment currently available for at least three of the following treatment types:

superficial skin needling

superficial epidermal peeling

intense pulsed light

light emitting diodes

laser

for each of the three devices or pieces of equipment evaluated above, source at least two reputable suppliers

compile researched information and produce a report in accessible form with correct referencing to enable future use by practitioners and clients

discuss research findings with colleagues or customers.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

research methodologies and current sources of information as relevant to industry:

formal research:

peer reviewed research

clinical studies

informal research:

magazine articles

online sources

process for referencing and compiling reference catalogues

how to determine what constitutes quality products and equipment

techniques to determine credibility and reliability of research and information sources

sources of information on current federal legislation, state or territory Acts and local regulations, and sources of information, as related to cosmetic treatments:

non-ionising radiation protection

skin penetration

health regulations

work health and safety

licensing requirements

equipment registered for purpose on the Australian Register of Therapeutic Goods

current technology and equipment:

available equipment suppliers

machines and devices

equipment quality standards and indicators

current and emerging trends, protocols and ideas related to cosmetic treatments and technological developments related to skin rejuvenation treatments

benefits and risks associated with adopting trends and emergent technologies

issues and challenges affecting the skin rejuvenation industry

industry best practice in relation to superficial skin needling, superficial epidermal peeling, intense pulsed light, LED and laser technology.

Assessment Conditions

Skills must be demonstrated in a beauty salon or skin treatment area; this can be:

an industry workplace

a simulated industry environment set up for the purposes of assessment.

Assessment must ensure access to:

internet and relevant software for conducting research

relevant documentation:

a current and varied range of information sources related to new and emerging technologies including superficial skin needling, superficial epidermal peeling, intense pulsed light, LED and laser cosmetic treatments

current literature, professional journals and industry magazines

key aspects of guidelines in relation to skin penetration under the Public Health Act 2010 and Public Health Regulation 2012.

Assessors must satisfy the Standards for Registered Training Organisations' requirements for assessors and:

have worked for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBSPA005 Work in a spa therapies framework

Modification History

Supersedes and is not equivalent to SHBBSPA001 Work in a spa therapies framework.

Application

This unit describes the performance outcomes, skills and knowledge required to promote spa treatments, and create and maintain a spa services environment.

It requires the ability to prepare spa work areas, recommend suitable spa therapies to clients, monitor the spa environment, complete shutdown of treatment rooms and equipment, and promote environmentally sound spa practices.

This unit applies to beauty and spa therapists who work in day, destination and resort spas. In this environment they work in a team but are responsible for individual client recommendations and for maintenance of the spa area.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Spa Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare spa work environment.	1.1. Ensure water use and water hygiene complies with requirements. 1.2. Clean, operate and maintain equipment according to manufacturer instructions and hygiene regulations. 1.3. Check equipment and report malfunctioning equipment to appropriate person. 1.4. Set up designated wet rooms according to safety standards. 1.5. Ensure availability of sufficient clean linen, towels and spa products to avoid treatment disruption. 1.6. Set lighting, temperature and relaxation music for the spa. 1.7. Present self, according to organisational policy.
2. Promote spa therapies to clients.	2.1. Welcome client to salon consistent with salon branding and market position. 2.2. Display courteous and respectful behaviour towards all clients. 2.3. Explain to client the features and benefits of wet and dry spa therapies, treatments and complementary products. 2.4. Show client spa environment and explain spa etiquette.
3. Monitor spa environment.	3.1. Implement spa procedures to minimise use of energy, products and water during treatments, and to avoid water contamination. 3.2. Co-ordinate with colleagues to plan and maintain the spa environment. 3.3. Maintain service culture and relaxing ambience of the spa environment.
4. Complete spa shutdown.	4.1. Clean and disinfect spa equipment and treatment tables. 4.2. Ensure equipment and treatment areas are shut down according to spa policies and procedures. 4.3. Replenish treatment areas as required. 4.4. Dispose of general and hazardous waste to minimise negative environmental impacts and according to organisational policies and procedures. 4.5. Notify colleagues of availability of vacated treatment area.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Oral communication skills to:	liaise and negotiate with team members to ensure smooth operation of spa.
Initiative and enterprise skills to:	promote spa treatments to increase base clientele.
Teamwork skills to:	work cooperatively with colleagues to avoid treatment delays and overbooked treatment rooms.
Technology skills to:	operate and maintain spa equipment.

Unit Mapping Information

Supersedes and is not equivalent to SHBBSPA001 Work in a spa therapies framework.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBSPA005 Work in a spa therapies framework

Modification History

Supersedes and is not equivalent to SHBBSPA001 Work in a spa therapies framework.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

integrate spa technical skills and work in a spa services environment for a minimum of six, three-hour work periods that individually or in combination, demonstrate:

preparing, cleaning and shut down of:

Vichy shower, or wet table, or spa capsule

hot towel cabinets

wet areas

maintaining lighting, temperature, spa environment and spa etiquette to ensure spa ambience

monitoring environmental impacts of a spa environment and identifying opportunities for reducing environmental impacts

select, sequence, and promote a treatment to four different clients from the list below:

wet treatments

Vichy shower, or wet table, or spa capsule

dry treatments:

body exfoliation

body wraps

massage.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to providing spa treatments

organisational policies and procedures relevant to providing spa therapies:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

sustainability and environmentally sound practices:

energy efficiency

waste minimisation and disposal

recycling

water efficiency

work health and safety

legal and insurance liabilities and responsibilities regarding spas and spa therapies

definition of spa:

healing through water

philosophy of current spa movement

spa history and development:

origins of hydrotherapy

overseas trends

development of current spa movement

cultural healing traditions

theories and principles of spa therapies:

Thalassotherapy

Balneotherapy

Kneipp therapy

detailed knowledge of the features and benefits of wet and dry room therapies

properties of water:

heat capacity

heat vaporisation and density

pH scale

characteristics of water:

buoyancy

turbulence

chemical properties of water:

spa behaviour of water under different conditions

benefits of water in spa treatments

chemicals appropriate to spa environment to maintain water hygiene

water hygiene:

infection and cross infection

cross contamination

methods of disinfection and sterilisation

efficient and sustainable procedures for water supply

definition of signature treatments

management of adverse reactions to spa treatments:

dizziness

nausea

skin irritation

headache

factors that contribute to spa ambience:

lighting and colours:

relaxation background music or sounds

quiet areas and general noise management

perfumed oils or candles

decaffeinated and herbal refreshment

cool drinks

snack service.

Assessment Conditions

Skills must be demonstrated in a beauty industry or spa environment; this can be:

an industry workplace or

a simulated workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients with different spa treatment requirements, who have the expectation that the services provided reflect those of a commercial business

relevant workplace documentation:

equipment instructions

product instructions and safety data sheets

organisational policies and procedures relevant to spa therapies.

Assessment must ensure use of:

cleaning and disinfection products and equipment

computer with salon software

reception area

relaxation area

shower change facilities

spa equipment

spa menu

Vichy shower, wet table or spa capsule

water treatment chemicals

wet and dry treatment rooms.

Assessment activities that allow the individual to:

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors and:

hold a qualification as a beauty or spa therapist

have worked as a beauty or spa therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBSPA006 Provide spa therapies

Modification History

Supersedes and is not equivalent to SHBBSPA002 Provide spa therapies.

Application

This unit describes the performance outcomes, skills and knowledge required to provide wet and dry spa therapies to meet client needs.

It requires the ability to consult with clients, and select, provide and review hydrotherapy, wraps, herbal packs, sauna and other signature spa treatments. Spa therapies can be an individual treatment or form part of a sequenced series of treatments.

This unit applies to beauty and spa therapists who work in day, destination and resort spas. In this environment they work in a team but make independent treatment decisions, and have knowledge of spa products and treatments.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Spa Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare for wet and dry treatments.	1.1. Set spa beds with clean linen, plastic sheets and thermal blankets as required. 1.2. Prepare bolsters, and towels for the client draping during the treatment. 1.3. Check spa equipment to ensure it is operating according to manufacturer instructions. 1.4. Prepare sufficient supply of spa products to avoid disruption while providing treatments. 1.5. Present self, according to organisational policy. 1.6. Use energy, water and other resources efficiently during preparation and subsequent treatment process. 1.7. Dim lights, set temperature at a comfortable level, and set relaxation music for spa rooms.
2. Develop treatment plan.	2.1. Develop, or access and review client treatment plan. 2.2. Confirm client spa treatment requirements, and identify potential additional services and products. 2.3. Identify contraindications to spa service and refer client to appropriate professional as required. 2.4. Explain therapy sequence, mode of administration and factors that may restrict treatment. 2.5. Confirm revised treatment plan, record updates and obtain client consent.
3. Provide wet spa therapy.	3.1. Check client understanding of wet therapy steps, discuss modesty requirements and provide disposable garments as required. 3.2. Prepare self, using personal protective equipment as required. 3.3. Position self to minimise fatigue and risk of injury to self and client throughout treatment. 3.4. Follow procedures to avoid water contamination throughout treatment. 3.5. Use hydrotherapy equipment and treatment products according to treatment plan. 3.6. Recognise adverse reactions and take remedial action as required. 3.7. Apply aftercare products as required according to client requirements.
4. Provide dry spa therapy.	4.1. Check client understanding of dry therapy steps, discuss modesty requirements and provide disposable garments as required. 4.2. Prepare self, using personal protective equipment as required. 4.3. Position self to minimise fatigue and risk of injury to self and client throughout treatment. 4.4. Drape client, and uncover body area to be treated. 4.5. Exfoliate skin, and apply body wrap products or herbal pack, according to treatment plan and following manufacturer instructions. 4.6. Rinse client skin thoroughly and apply aftercare products.
5. Ensure client comfort during treatment.	5.1. Check client comfort at regular intervals and reassure them throughout the treatment. 5.2. Assist client to safely vacate hydrotherapy area. 5.3. Monitor wet floors and treatment areas for safety of clients, colleagues, and self. 5.4. Allow post treatment recovery time in relaxation area.
6. Review treatment and provide post treatment advice.	6.1. Evaluate spa treatment with client and record treatment outcomes on treatment plan. 6.2. Advise on adverse effects to spa treatment. 6.3. Provide aftercare advice, and recommend products and future treatments. 6.4. Rebook client as required according to organisational policies and procedures.
7. Clean treatment area.	7.1. Remove used linen and clean surfaces and spa equipment according to organisational policies and procedures. 7.2. Restock equipment and products in preparation for next treatment. 7.3. Dispose general waste, hazardous substances and used treatment products to minimise negative environmental impacts and according to organisational policies and procedures. 7.4. Check equipment and report any malfunctions to appropriate person.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for safe use of cleaning and treatment products and spa equipment.
Oral communication skills to:	provide simple explanations to client on the effect of the spa therapies on body and skin appearance discuss treatment contraindications and precautions tactfully.
Numeracy skills to:	calculate treatment price and timing of different stages of treatment.
Planning and organising skills to:	sequence spa therapies to maximise benefits of treatment for clients.
Technology skills to:	use and maintain hydrotherapy equipment use client software to update client notes, rebook future treatments, record stock data and product purchases.

Unit Mapping Information

Supersedes and is not equivalent to SHBBSPA002 Provide spa therapies.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBSPA006 Provide spa therapies

Modification History

Supersedes and is not equivalent to SHBBSPA002 Provide spa therapies.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide five safe and appropriate spa treatments for different clients selecting treatments suitable for the established client treatment objectives including:

wet room therapies that demonstrate use of:

Vichy shower or wet table, or spa capsule

dry room therapies that demonstrate use of at least three of the following:

body exfoliation

body wraps

herbal packs

steam

develop and update treatment plans for each client specifying details of:

contraindications

spa treatments, routine and sequence

outcomes of previous and current treatment

post treatment information and advice

products used

relevant medical history and medication

treatment duration and future treatment recommendations

treatment objectives

client feedback

maintain the spa environment before, during and after each treatment:

relaxing ambience of spa

health and safety of treatment rooms:

wet floors

hydrotherapy equipment

for each of the above clients, identify and manage contraindications and adverse effects to treatment

for each of the above clients, provide aftercare advice and suggest complementary products and treatments to address ongoing client spa treatment objectives.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to providing spa therapies

organisational policies and procedures relevant to providing spa therapies:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

rebooking clients

waste and hazardous substance disposal

water use minimisation

work health and safety

legal and insurance liabilities and responsibilities regarding spa treatments

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

limitations to spa treatments

features, benefits and application of each type of wet and dry room spa therapies:

body exfoliation

body wraps

herbal packs

hydro tub

sauna

steam

Vichy shower, wet table or spa capsule

ingredients of organisation spa treatment products and their effect on skin

contraindications that prevent or restrict treatment or require clearance from a medical professional to proceed and relationship to spa treatments:

allergies to ingredients of spa products:

nuts

anaemia

anorexia

asthma

bacterial, fungal, parasitic and viral infections

breastfeeding

cancer

circulatory disorders

epilepsy

heart conditions

heat intolerance

intoxication

metal implants

pacemakers

pregnancy

skin lesions

skin thinning medication

skin trauma

sunburn

type one and two diabetes mellitus

varicose veins to:

Vichy shower

pressure

heat

adverse effects to spa treatments and products and appropriate remedial action:

allergy to products

changes in body temperature

dizziness

dehydration

headache

mode of administration:

exposure of sections of the body

requirements for feedback and interaction

requirements for specific positioning of client

rotating of exposure around the body

treatment technique

use of oil and treatments

variations in application intensity

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future treatments relevant to spa therapies.

Assessment Conditions

Skills must be demonstrated in a beauty industry or spa environment; this can be:

an industry workplace or

a simulated workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients with different spa therapy requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

equipment instructions

organisational policies and procedures relevant to spa therapies

product instructions and safety data sheets.

Assessment must ensure use of:

adjustable treatment tables with safe working access for operator and equipment at head, foot and each side

cleaning and disinfection products and equipment

client disposable undergarments

dry treatment area

electricity supply access to each spa treatment workstation

hot towel cabinet

products from two comprehensive professional spa product ranges

shower and client change facilities

Vichy shower, wet table or spa capsule

wet treatment rooms.

Assessment activities that allow the individual to:

complete spa treatments within organisational and commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors and:

hold a qualification as a beauty or spa therapist

have worked as a beauty or spa therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBSPA007 Provide stone therapy massages

Modification History

Supersedes and is not equivalent to SHBBSPA003 Provide stone therapy massages.

Application

This unit describes the performance outcomes, skills and knowledge required to provide full body massages with hot and cold stones.

It requires the ability to establish priorities with clients, and to select pre-heated stones, design massage and provide a stone massage treatment. Stone massage therapy can be an individual treatment or form part of a series of treatments.

This unit applies to beauty and spa therapists who work in day, destination and resort spas, and beauty salons. In this environment they work in a team but are responsible for individual client recommendations and treatment.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Unit Code	Unit Title
SHBBBOS008	Provide body massages

Competency Field

Spa Services

Unit Sector

Spa Services

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare for stone massage therapy treatment.	1.1. Check readiness of treatment area and availability of equipment. 1.2. Select type and a variety of stone sizes. 1.3. Immerse stones in temperature-controlled heater. 1.4. Prepare bowl of iced water to lower stone temperature as required. 1.5. Prepare and present self, according to organisational policy. 1.6. Use energy, water and other resources efficiently during preparation and subsequent treatment process. 1.7. Comply with health and hygiene regulations and requirements.
2. Establish client objectives.	2.1. Access and review client treatment plan if available. 2.2. Discuss stone massage requirement and lifestyle factors to identify treatment priorities with client. 2.3. Identify client skin condition, skin disorders and diseases and possible adverse reactions and discuss with client. 2.4. Review client medical history, medications and obtain medical approval prior to treatment as required. 2.5. Identify contraindications to stone massage, and refer client to appropriate professional as required. 2.6. Assess the capacity of stone therapy massage to meet client needs.
3. Design and recommend stone therapy massage.	3.1. Design proposed treatment for a single or series of treatments. 3.2. Discuss benefits and potential adverse effects of selected stones and treatment sequence with client. 3.3. Explain recommendations for duration, frequency and treatment costs. 3.4. Develop or modify treatment plan, record updates and obtain client consent.
4. Apply stones.	4.1. Prepare client and select size and type of stones to suit degree of adipose tissue and treatment plan. 4.2. Check client temperature tolerance and lower stone temperature as required. 4.3. Remove placement stones and apply massage medium to body.
5. Apply massage.	5.1. Position self to minimise fatigue and risk of injury. 5.2. Ensure client comfort and privacy throughout massage. 5.3. Use hot stones to perform gentle effleurage massage sequence on selected body areas. 5.4. Provide body massage with hot stones and use cold stones as required. 5.5. Adapt massage techniques and stone sizes to suit subcutaneous tissue and client relaxation. 5.6. Allow post treatment recovery time in a relaxing environment.
6. Review treatment and provide post treatment advice.	6.1. Evaluate stone massage treatment with client. 6.2. Manage client expectations of potential outcomes. 6.3. Recommend home care, lifestyle changes, products and future treatments to improve health and relaxation. 6.4. Update client treatment plan and rebook client as required.
7. Clean treatment work area.	7.1. Remove used linen and clean surfaces, equipment and stones according to organisational policies and procedures. 7.2. Restock equipment and products in preparation for next treatment. 7.3. Dispose of general waste to minimise negative environmental impacts and according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for safe dilution, handling, storage and disposal of cleaning products and equipment.
Writing skills to:	record treatment using correct terminology to describe body areas and anatomical positions.
Oral communication skills to:	discuss treatment contraindications and precautions tactfully use and interpret verbal and non-verbal communication to develop rapport with client to convey service and product advice.
Numeracy skills to:	calculate treatment time and price.
Technology skills to:	operate stone heater use client software to update client notes, record stock data and product purchases.

Unit Mapping Information

Supersedes and is not equivalent to SHBBSPA003 Provide stone therapy massages.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBSPA007 Provide stone therapy massages

Modification History

Supersedes and is not equivalent to SHBBSPA003 Provide stone therapy massages.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide five safe and appropriate stone therapy massages of at least 60 minutes each for clients of differing height, weight and age

design, record and update treatment plans and records for each client using correct anatomical terminology and specifying details of:

client feedback

contraindications and conditions

outcomes of previous and current treatment

massage details and stones used

post treatment lifestyle and product advice

products used

recommended future treatments

relevant medical history and medication

treatment duration, areas treated and areas not treated

treatment objectives

maintain temperature of stones to suit each client’s temperature tolerance

sequence stone therapy routine to maximise benefits for each client

adapt massage routine to stone therapy and each client needs

during the above treatments comply with health and hygiene regulations and requirements.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to providing stone therapy massages

organisational policies and procedures relevant to providing stone therapy massages:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

waste disposal

water use minimisation

work health and safety

legal and insurance liabilities and responsibilities regarding stone therapy massages

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

limitations of stone massage

role of complementary therapist and medical practitioner

factors likely to affect suitability of treatments for client needs:

budgetary and time constraints

outcomes of previous treatments

physical attributes

effects and benefits of:

each type of massage movement and technique

each type of stone

variations in stone temperature

stone placement and sequencing

effects of stone therapy on body systems:

circulatory

integumentary

lymphatic

muscular

nervous

skeletal and articular

common disorders of body systems and their relationship to stone therapy massage

variations in sensory perception and its relationship to stone therapy massage

history of stone therapy massage

properties of different materials for stones

contraindications that prevent or restrict treatment or require clearance from a medical professional to proceed and relationship to stone therapy massage:

abdominal hernia

asthma

bacterial, fungal, parasitic and viral infections

cancer

heart conditions

loss of skin sensation

low blood pressure

intoxication or drug use

people prone to blood clots

post chemotherapy or radiation

post herpetic neuralgia

post surgery

pregnancy

recent fractures

skin lesions

skin trauma

sunburn

adverse effects to stone therapy massage and appropriate remedial action:

dizziness

headache

nausea

skin irritation

lifestyle factors and benefits of lifestyle changes

sustainable operating procedures for the conservation of product, water and power

effects and benefits of aftercare advice, products and future treatments to maintain client stone therapy massage objectives.

Assessment Conditions

Skills must be demonstrated in a beauty industry or spa environment; this can be:

an industry workplace or

a simulated workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients with different stone therapy massage requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client cards

organisational policies and procedures relevant to stone therapy massage treatments

equipment instructions

product instructions and safety data sheets.

Assessment must ensure use of:

cleaning and disinfection products and equipment

dry treatment area

individual work station consisting of:

adjustable treatment table with safe working access at both ends and sides

bowl for chilled water

individual electricity supply

trolley or stable surface for product and bowls

information resources including charts, electronic resources, texts, three-dimensional models and videos for anatomy and physiology and skin

full thermal stone set with a range of shapes and sizes for various body areas

massage oil

thermostatically controlled stone heating unit

treatment towels or linen, or disposable linen.

Assessment activities that allow the learner to:

complete stone massage treatments within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors and:

hold a qualification as a beauty or spa therapist

have worked as a beauty or spa therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBSPA008 Provide Indian head massages for relaxation

Modification History

Supersedes and is not equivalent to SHBBSPA004 Provide Indian head massages for relaxation.

Application

This unit describes the performance outcomes, skills and knowledge required to provide Indian head massage as part of a spa program.

It requires the ability to consult with clients, plan massage routine and massage arms, neck, shoulders, scalp and face. Indian head massage can be an individual treatment or form part of a series of treatments.

This unit applies to beauty and spa therapists who work in day, destination and resort spas, and beauty salons. In this environment they operate with some level of autonomy or under limited supervision.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Spa Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish client objectives.	1.1. Access and review client treatment plan if available. 1.2. Discuss with client Indian head massage requirements and lifestyle factors to identify treatment priorities. 1.3. Identify contraindications to Indian head massage, and refer client to appropriate professional as required. 1.4. Identify client scalp condition, scalp disorders and possible adverse reactions and discuss with client. 1.5. Identify client medical history, medications and obtain medical approval prior to treatment as required. 1.6. Assess the capacity of Indian head massage to meet client needs.
2. Design and recommend Indian head massage.	2.1. Design proposed treatment for a single or series of treatments. 2.2. Discuss with client benefits and potential adverse effects of selected Indian head treatment sequence. 2.3. Explain recommendations for duration, frequency and cost of treatments. 2.4. Develop or modify treatment plan, record updates and obtain client consent.
3. Prepare for Indian head massage treatment.	3.1. Check readiness of treatment area and availability of equipment required. 3.2. Prepare and present self, according to organisational policy. 3.3. Prepare client and select massage products according to treatment plan, as required. 3.4. Position self to minimise fatigue and risk of injury. 3.5. Comply with health and hygiene regulations and requirements. 3.6. Use energy, water and other resources efficiently during preparation and subsequent treatment process.
4. Provide Indian head massage treatment.	4.1. Ensure client modesty throughout treatment. 4.2. Instruct and monitor client on breathing technique. 4.3. Apply massage medium as required avoiding product waste. 4.4. Perform Indian head massage techniques according to treatment plan. 4.5. Monitor client comfort throughout the treatment and adjust massage techniques and routine as required. 4.6. Identify adverse effects and respond as required.
5. Review treatment and provide post treatment advice.	5.1. Evaluate Indian head massage treatment with client. 5.2. Manage client expectations of potential outcomes. 5.3. Recommend home care, lifestyle changes, products and future treatments to improve health. 5.4. Update client treatment plan and rebook client as required.
6. Clean treatment area.	6.1. Remove used linen and clean surfaces and equipment according to organisational policies and procedures. 6.2. Restock equipment and products in preparation for next treatment. 6.3. Dispose of general waste to minimise negative environmental impacts and according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for dilution, handling, storage and disposal of cleaning treatment products and equipment.
Writing skills to:	record treatment using basic anatomy and physiology terminology to describe body areas and anatomical positions.
Oral communication skills to:	select and use appropriate terminology in consultations with clients protect confidentiality of client information by ensuring that other clients and colleagues do not overhear discussions use and interpret verbal and non-verbal communication to develop rapport with client to convey service and product advice.
Numeracy skills to:	calculate treatment time and cost.
Technology skills to:	use client software to update client notes, rebook future treatments, record stock data and product purchases.

Unit Mapping Information

Supersedes and is not equivalent to SHBBSPA004 Provide Indian head massages for relaxation.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBSPA008 Provide Indian head massages for relaxation

Modification History

Supersedes and is not equivalent to SHBBSPA004 Provide Indian head massages for relaxation.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide five safe and appropriate Indian head massages for different clients

provide Indian head massage to treat each of the following areas at least once, as appropriate to the above clients:

arms

face

neck

primary chakra areas

scalp

shoulders

design, record and update treatment plans and records for each client using correct anatomical terminology and specifying details of:

client feedback

contraindications and conditions

massage routines

outcomes of previous and current treatment

post treatment lifestyle and product advice

products used

recommended future treatments

relevant medical history and medication

treatment duration, areas treated and areas not treated

treatment objectives

for the above treatments design and provide treatment routines that demonstrate appropriate selection, application and modification of each of the following massage movements:

effleurage

petrissage

Marma point

tapotement

vibration.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to providing massage treatments

organisational policies and procedures relevant to providing massage treatments:

client record management

equipment use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

waste disposal

water use minimisation

work health and safety

legal and insurance liabilities and responsibilities regarding treatments

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

limitations to Indian head massage

role of complementary therapist and medical practitioner

factors likely to affect suitability of treatments for client needs:

budgetary and time constraints

outcomes of previous treatments

physical attributes

history, origins, and traditions of Indian head massage

features, benefits and effects of Indian head massage

principles of body, mind and spiritual wellness

basic aspects of Ayurveda and Ayurvedic bodywork

Marma points application

major chakra areas as they relate to Indian head massage

benefits of continuous treatments

effects and benefits of Indian head massage on body systems:

circulatory

digestive

integumentary

lymphatic

muscular

nervous

respiratory

skeletal and articular

common disorders of body systems and their relationship to Indian head massage

contraindications that prevent or restrict treatment or require clearance from a medical professional to proceed and relationship to Indian head treatments:

allergies to products

areas exhibiting loss of sensation

bacterial, fungal, parasitic and viral infections

cancer

clients under the influence of alcohol or drugs

clients with symptoms of infectious disease:

fever

nausea

extreme fatigue

extremes of body temperature

dysfunctions of the nervous system

epilepsy

heart condition

injury or surgery in treatment area

recent scar tissue

severe circulatory disorder

severe migraine or headaches

skin trauma

spondylitis

thrombosis or embolism

type one and two diabetes mellitus

undiagnosed lumps, bumps or swellings

very high or low blood pressure

adverse effects to Indian Head massage and appropriate remedial action:

dizziness

headache

nausea

skin irritation

lifestyle factors and benefits of lifestyle changes

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future treatments to maintain client objectives.

Assessment Conditions

Skills must be demonstrated in a beauty industry or spa environment; this can be:

an industry workplace or

a simulated workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients with different Indian head massage requirements, who have the expectation that the services provided reflect those of a commercial business

access to hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client cards

organisational policies and procedures relevant to massage treatments

product instructions

safety data sheets for cleaning products.

Assessment must ensure use of:

cleaning and disinfection products and equipment

individual work station consisting of:

adjustable treatment table or chair with safe working access for client and worker

trolley for products and bowls

massage mediums

treatment towels or linen, or disposable linen.

Assessment activities that allow the individual to:

complete Indian head massages within commercially and organisational realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations' requirements for assessors and:

hold a qualification as a beauty therapist

have worked as a beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBSSC001 Incorporate knowledge of skin structure and functions into beauty therapy

Modification History

No equivalent unit.

Application

This unit describes the performance outcomes, skills and knowledge required to use a knowledge and understanding of skin structure, functions, systems and their interrelationships in order to identify and analyse client needs, design and perform beauty therapy treatments and provide post-treatment service.

It requires the ability to use an understanding of skin and hair anatomy and physiology to select the best treatment routine and products and promote skin health and appearance to clients.

This unit applies to beauty therapists who work in beauty salons and spas. In this environment they work as part of a team but make independent treatment decisions.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Skin Science

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Use knowledge of the skin structure and systems to determine client needs.	1.1. Discuss presenting conditions and requirements with client and identify treatment priorities. 1.2. Identify client skin treatment requirements, contraindications, and possible adverse reactions and discuss with client. 1.3. Based on knowledge and understanding of skin conditions, refer client to appropriate professional where required. 1.4. Review client medical history, medications and obtain medical approval prior to treatment as required.
2. Use knowledge of the skin structure and systems to design treatment.	2.1. Integrate knowledge of skin systems, functions and interrelationships to assess treatment options and suitability for clients. 2.2. Integrate knowledge of the skin systems and functions into design of proposed therapy for a single or series of treatments. 2.3. Integrate knowledge of the skin systems and functions to develop treatment plans.
3. Advise clients.	3.1. Discuss benefits and potential adverse effects of planned treatment with clients using correct anatomical and physiological terminology. 3.2. Selectively use skin anatomy and physiology terminology to provide clear, accurate post treatment service.
4. Record relevant data.	4.1. Integrate information related to skin anatomy and physiology to record and update accurate information in treatment plans and records. 4.2. Use accurate anatomy and physiology terminology in relation to skin, skin conditions, functions and treatment effects. 4.3. Integrate knowledge and understanding of skin anatomy and physiology to communicate accurately with colleagues and medical practitioners.
5. Maintain knowledge of anatomy and physiology.	5.1. Identify and use opportunities to source, update and expand knowledge of skin anatomy and physiology. 5.2. Share current information about skin anatomy and physiology with clients and colleagues as required. 5.3. Compile and maintain credible sources of information about skin anatomy and physiology to enable rapid access for work activities as required.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	source, interpret and apply information from: anatomy, physiology and skin science publications anatomical charts and models.
Writing skills to:	document information for instructions and reports.
Oral communication skills to:	clearly explain to client the physiological processes of skin damage and how beauty therapy treatments will impact on its appearance selectively use anatomy and physiology terminology in conversations with clients and team members.
Problem-solving skills to:	determine scope of own practice and where referral to professional is required decide on most appropriate treatment to meet client requirements and objectives.
Technology skills to:	access credible on-line publications and internet resources that build knowledge for providing skin services to clients.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBSSC001 Incorporate knowledge of skin structure and functions into beauty therapy

Modification History

No equivalent unit.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

compile a list of credible sources of information about skin anatomy and physiology for workplace access

research three conditions that could benefit through facial or body massage and design a treatment routine for three different client needs, that demonstrates how these treatments are relevant to the specified skin or body anatomy and structure

use correct terminology relating to skin anatomy and physiology when developing the above treatment routines.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

skin anatomy:

gross and microscopic

layers of epidermis, dermis and hypodermis (subcutaneous)

differences depending on body location

function and role of skin:

integumentary system

epidermal cells

epidermal appendages and dermal structures

role in skin of tissues:

connective

nervous

vascular

protection

temperature control

vitamin D production

sensation

homeostasis

barrier

thermoregulation structure, function and distribution of glands of the skin that include:

production, composition and functions of sebum production

composition and functions of eccrine and apocrine sweat fluids

control of sweat and sebaceous glands activity

appearance and characteristics of skin types:

dry, alipid and lipid

oily and lipid

diffused red

pigmented

couperose

mature

normal body flora

skin colours and reactions to light that include:

factors that contribute to skin colour – physiological basis of skin colour

structure and location of melanocytes and keratinocytes

optical properties of skin that include:

absorption

reflection

transmission

scattering

relationship between skin type, minimal erythemal dose, skin protection factor and sunscreen use:

electromagnetic spectrum and effect of light on skin

responses of keratinocytes to ultraviolet radiation

responses of melanocytes to ultraviolet radiation

Fitzpatrick skin types scale

skin as a sense organ:

process of nerve conduction

stimuli and skin receptors

systems and pathways of sensory and motor neuronal conduction

types of receptors

variations in sensory perception and their significance to beauty treatments

age related changes:

effect of hormones on skin

hair growth and loss

menstrual cycle skin changes

pigmentation

sebaceous and sweat gland secretion

function, formation and behaviour of major skin chemicals:

complex fatty acids

complex lipids:

phospholipids

sphingolipids

glycosaminoglycans

lipids:

saponifiable

non-saponifiable

proteins:

soluble

insoluble

collagen

elastin

keratin

growth, development, ageing and healing of human skin:

cell division and differentiation

factors affecting epidermal mitosis

growth of epidermis

normal process of skin ageing and structural change

normal ageing and photo-ageing

theories about ageing

stages in wound healing

phases of skin growth, cell renewal, wound healing

origin and evolution of scars:

hypertrophic

keloid

abnormal scar tissue

normal skin responses to irritation and trauma

appearance, genetic factors, possible medical treatments and limitations of facial treatments on skin conditions, diseases and disorders

genetics of skin disorders

skin conditions:

acne

eczema and atopic dermatitis

hair disorders

pigmentation disorders

vascular disorders

seborrheic dermatitis

trans-epidermal water loss

basic nutrition and relationship between nutrition and healthy skin.

Assessment Conditions

Skills must be demonstrated in a beauty treatments area; that can be:

an industry workplace

a simulated industry environment.

Assessment must ensure use of:

skin biology information resources including - charts, electronic resources, texts, three-dimensional models and videos

clients with different physical characteristics and beauty therapy treatment requirements. These can be:

paying clients in an industry workplace or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBSSC002 Incorporate knowledge of body structures and functions into beauty therapy

Modification History

No equivalent unit.

Application

This unit describes the performance outcomes, skills and knowledge required to use a knowledge and understanding of body structures, functions, systems and their interrelationships in order to identify and analyse client needs, design and perform beauty therapy treatments and provide post-treatment service.

It requires the ability to use anatomy and physiology knowledge to select the best treatment routines and products and promote health to clients.

This unit applies to beauty therapists who work in beauty salons and spas. In this environment they work as part of a team but make independent treatment decisions.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Skin Science

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Use knowledge of the body structure and systems to determine client needs.	1.1. Discuss presenting conditions and requirements with client and identify treatment priorities. 1.2. Identify client treatment requirements, contraindications and possible adverse reactions and discuss with client. 1.3. Based on knowledge and understanding of body conditions, refer client to appropriate professional where required. 1.4. Review client medical history, medications and obtain medical approval prior to treatment as required.
2. Use knowledge of the body structure and systems to design treatment.	2.1. Integrate knowledge of body systems, functions and interrelationships to assess treatment options and suitability for clients. 2.2. Integrate knowledge of the body systems and functions into design of proposed therapy for a single or series of treatments. 2.3. Integrate knowledge of the body systems and functions to develop treatment plans.
3. Advise clients.	3.1. Discuss benefits and potential adverse effects of planned treatment with clients using correct anatomical and physiological terminology. 3.2. Selectively use anatomy and physiology terminology to provide clear and accurate post-treatment services to clients.
4. Record relevant data.	4.1. Integrate information related to anatomy and physiology to record and update accurate information in treatment plans and records. 4.2. Use accurate anatomy and physiology terminology in relation to body parts, functions and treatment effects. 4.3. Integrate knowledge and understanding of anatomy and physiology to communicate accurately with colleagues and medical practitioners when required.
5. Maintain knowledge of anatomy and physiology.	5.1. Identify and use opportunities to source, update and expand knowledge of anatomy and physiology. 5.2. Share current information about anatomy and physiology with clients and colleagues as required. 5.3. Compile and maintain credible sources of information about anatomy and physiology to enable rapid access for work activities as required.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	source, interpret and apply information from: anatomy, physiology and science publications anatomical charts and models.
Writing skills to:	document information for instructions and reports.
Oral communication skills to:	clearly explain to client how beauty therapy treatments will impact on the body’s health and wellbeing selectively use anatomy and physiology terminology in conversations with clients and team members.
Problem-solving skills to:	determine scope of own practice and where referral to professional is required decide on most appropriate treatment to meet client requirements and objectives.
Technology skills to:	access credible on-line publications and internet resources that builds knowledge for providing services to clients.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBSSC002 Incorporate knowledge of body structures and functions into beauty therapy

Modification History

No equivalent unit.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

compile a list of credible sources of information about anatomy and physiology for workplace access

research three conditions that could benefit through facial or body massage and design a treatment routine for three different client needs that demonstrates how these treatments are relevant to the specified skin or body anatomy and structure

use correct terminology relating to anatomy and physiology terminology when developing the above treatment routines.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

role and functions of the following body systems:

articular

skeletal

circulatory

lymphatic

endocrine

integumentary

muscular

nervous

reproductive

structural layers of the human body

anatomy and physiology of cells, tissues, organs

cell structures

cell functions, including movement of substances in and out of cells

tissue types

interdependence of body systems and their relationship to a healthy body:

skeletal, muscular and nervous system and their relationship to body functions

lymphatic, digestive, respiratory and circulatory systems and their relationship to skin functions, thermoregulation and homeostasis

endocrine and reproductive systems in relationship to hormonal influences on skin and body functions

immunity and how it is acquired

common disorders of body systems

skeletal system:

names and position of major bones

types of bones

functions

disorders of skeletal system

postural and skeletal abnormalities

muscular system:

names and types of superficial muscles

position

functions and actions

muscle contractility and motor points

disorders of muscular systems

position and action of tendons and ligaments and their relationship to muscles and bones

nervous system and its relationship to skin sensations

nerves

reflex arc

disorders of nervous system

basic nutrition and relationship between nutrition and healthy body.

Assessment Conditions

Skills must be demonstrated in a beauty treatments area; that can be:

an industry workplace

a simulated industry environment.

Assessment must ensure use of:

anatomy and physiology information resources which could include:

charts, electronic resources, texts, three-dimensional models or videos

clients with different physical characteristics and beauty therapy treatment requirements. These can be:

paying clients in an industry workplace or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBSSC003 Research and apply information on skin science in a skin therapy context

Modification History

No equivalent unit.

Application

This unit describes the performance outcomes, skills and knowledge required to research and apply knowledge of skin anatomy and physiology to skin therapy. It requires the ability to recognise and classify anatomical changes in ageing and acne skin, select in-clinic treatment options and refer client to other services.

It requires ability to use credible sources to research information on skin anatomy and physiology and apply this to skin therapy and treatments in order to determine type of treatment, identify adverse effects and contraindications, and select appropriate post-treatment service and advice.

This unit applies to beauty therapists who work in beauty salons where skin therapy is provided.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Skin Science

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Source information about skin and akin structures.	1.1. Identify and access credible sources of information on anatomy and physiology of the skin. 1.2. Research and obtain information on the anatomy and physiology of skin and skin structure. 1.3. Research and obtain information on functions and role of skin. 1.4. Obtain information on physiological basis of skin colour. 1.5. Obtain information about growth, development, ageing and healing of human skin.
2. Source information about skin conditions and contraindications.	2.1. Research information about different skin disorders and conditions. 2.2. Research and access information about contraindications and precautions which may restrict skin therapy or treatment or require referral to a medical professional. 2.3. Research and obtain information about possible adverse reactions to skin therapy and products and appropriate remedial action. 2.4. Research and access information about the effect that lifestyle factors have on skin.
3. Apply knowledge of skin to determine skin therapy, care and aftercare.	3.1. Access and evaluate information about skin and skin structures and how it relates to skin therapy. 3.2. Incorporate and integrate knowledge of skin anatomy and physiology into skin therapy. 3.3. Apply knowledge of skin anatomy and physiology as it relates to provision of aftercare service and advice. 3.4. Provide advice to clients on lifestyle effects on skin and benefits of lifestyle changes in relation to skin therapy. 3.5. Use relevant information to enhance understanding and improve performance of own area of work.
4. Update and maintain knowledge of skin anatomy and physiology.	4.1. Identify and use opportunities to update and expand knowledge of skin and anatomy and physiology. 4.2. Share updated information about skin anatomy and physiology with clients and colleagues as required.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	source, interpret and critically analyse: skin science publications manufacturer promotions industry publications and trade journals extract relevant information from: organisational procedures manufacturer instructions interpret both familiar and unfamiliar, and potentially complex documents: texts on skin anatomy and physiology materials describing skin conditions, contraindications and effects of skin therapy.
Oral communication skills to:	translate information on anatomy and physiology of the skin when providing advice, responding to questions, and providing information and reassurance to clients on skin therapy and treatments use correct terminology when consulting or treating clients.
Learning skills to:	evaluate own knowledge and skill in relation to emerging skin treatments and determine learning needs source and integrate knowledge and understanding of skin into own practice in providing skin therapy and treatments.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBSSC003 Research and apply information on skin science in a skin therapy context

Modification History

No equivalent unit.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

source, interpret and collect information using at least three credible sources on skin anatomy and physiology as applicable to skin therapy

use information gathered to produce at least one report with correct referencing to enable use by self and others.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

anatomy and physiology of skin

gender, age and ethnic variations in skin anatomy and physiology

anatomy and physiology of the dermal and epidermal junction:

structure, components, function and changes due to age, and trauma

melanocyte- melanogenesis- melanin transfer

UV exposure

role in wound

role in wound healing

anatomy and physiology of the dermis:

layers

structural proteins

specialised cells and cell products – fibroblasts, fibrocytes, fibrillin, fibronectin and laminin

proteoglycans and glycosaminoglycans

anatomy and physiology of the subcutaneous tissues:

fibroseptae

age related changes:

fat pad atrophy

fat loss

fat deposition

anatomy and physiology of the muscle tissue and ageing changes

anatomy and physiology of skeletal ageing and remodelling

histology of photoaged and photoprotected skin

molecular mechanisms of photoaging:

characteristics, formation and breakdown of collagen type I and III

free radicals

inhibition of procollagen production

matrix metalloproteinases

mechanical tension model of fibroblasts

effects of ultra-violet radiation:

skin

skin chromophores

cutaneous micro-vasculature

prevention of photoaging including physical and chemical protection and use of retinoids and antioxidants

symptoms of photoaging:

roughness and dryness

fine and coarse wrinkling

textural changes

elastosis

atypical skin lesions

dyschromia

sallow colour

superficial vascular abnormalities

the epidermis and its role in skin texture

epidermal barrier:

formation, function and location of structural components:

stratum corneum

cornified envelope

cornified envelope precursor proteins

lamellar granules

stratum corneum interfacial lipids

lipid-protein cross links

desmosomes and corneodesmosomes

keratohyalin

natural moisturising factor

pH and calcium gradients

specialised enzymes (lipases, glycosidases, proteases)

melanin granules

barrier function, components and location within the epidermis:

water and electrolyte permeability

mechanical, anti-microbial and immune protection

natural moisturising factor, skin hydration and moisturisation

protection from environmental toxins and topical penetration or absorption

desquamation and role of proteolytic enzymes

melanin and the ultra-violet radiation barrier

oxidative stress barrier

epidermal barrier homeostasis:

desquamation

coenocytic maturation

lipid synthesis

environmental and physiologic factors

hormones, pH and calcium

biological processes related to acne including:

inflammatory skin conditions:

acne

rosacea

psoriasis

atopic dermatitis

pigmentation disorders:

hyper

hypo

post-inflammatory hyperpigmentation

vascular:

lesions

vessels

skin diagnosis frameworks and terminology:

Fitzpatrick skin types

Rubin classification of ageing

Glogau classification of photoaging

acne grades and types

rosacea grades and types

intrinsic and extrinsic skin ageing

common medications and their effect on skin and beauty treatment outcomes

scope of practice of beauty therapists and health care professionals in providing beauty and cosmetic treatments

normal, abnormal and delayed wound healing

basic nutrition and the relationship between nutrition and healthy skin, particularly foods which may have an effect on skin or which may be contraindicated in combination with relevant skin conditions or products used in a treatment procedure.

Assessment Conditions

Skills must be demonstrated in a beauty treatments area; this can be:

an industry workplace

a simulated industry environment.

Assessment must ensure access to:

relevant documentation:

sources of information on anatomy and physiology of the skin and skin structures as related skin therapy.

Assessment must ensure use of:

anatomical models, charts or diagrams

colour photographs of aged and acne skin conditions

relevant documentation including:

manufacturer equipment instructions

product instructions

manufacturer and product safety data sheets.

Assessors must satisfy the Standards for Registered Training Organisations' requirements for assessors and:

have worked for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBSSC004 Identify the function and structure of skin and hair for cosmetic tattooing

Modification History

No equivalent unit.

Application

This unit describes the performance outcomes, skills and knowledge required to apply knowledge of anatomy and physiology of the skin and hair to cosmetic tattooing treatments.

It requires ability to use credible sources to research information on skin anatomy and physiology and apply this to cosmetic tattooing in order to determine type of treatment, identify adverse effects and contraindications, and select appropriate post-treatment service and advice.

This unit applies to cosmetic tattooists who work in salons or clinics where cosmetic tattoos are provided on face or body.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Skin Science

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Integrate information about skin and skin structures into cosmetic tattooing.	1.1. Identify and access credible sources of information on anatomy and physiology of the skin. 1.2. Obtain information on the anatomy and physiology of skin and skin structure. 1.3. Obtain information on functions and role of skin. 1.4 Obtain information on physiological basis of skin colour and integrate into cosmetic tattooing treatments. 1.5. Obtain information about growth, development, ageing and healing of human skin, and integrate into aftercare plan.
2. Apply information about skin conditions and contraindications to planning cosmetic tattooing.	2.1 Obtain information about different skin disorders and conditions. 2.2. Access information about contraindications and precautions which may restrict cosmetic tattooing treatment or require referral to a medical professional. 2.3. Obtain information about possible adverse reactions to cosmetic tattoo treatment and products, and appropriate remedial action. 2.4. Access information about the effect that lifestyle factors have on skin. 2.5. Use information to assess appropriateness of treatment options and determine contraindications.
3. Apply knowledge of skin to determine cosmetic tattooing treatments, care and aftercare.	3.1. Access and evaluate information about skin and skin structures, and how it relates to cosmetic tattooing treatments. 3.2. Incorporate and integrate knowledge of skin anatomy and physiology into cosmetic tattooing treatments. 3.3. Apply knowledge of skin anatomy and physiology as it relates to provision of aftercare service and advice. 3.4. Provide advice to clients on lifestyle effects on skin and benefits of lifestyle changes in relation to cosmetic tattooing. 3.5. Use relevant information to enhance understanding and improve performance of own area of work.
4. Update and maintain knowledge of skin anatomy and physiology.	4.1. Identify and use opportunities to update and expand knowledge of skin and anatomy and physiology. 4.2. Share updated information about skin, anatomy and physiology with clients and colleagues as required.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	access and read: skin science publications manufacturer’s promotions industry publications and trade journals extract relevant information from: organisational procedures manufacturer’s instructions interpret both familiar and unfamiliar, and potentially complex documents: texts on skin, anatomy and physiology materials describing skin conditions, contraindications and effects of cosmetic tattooing.
Oral communication skills to:	translate information on anatomy and physiology of the skin when providing advice, responding to questions, and providing information and reassurance to clients on cosmetic tattooing services use correct terminology when consulting or treating clients.
Learning skills to:	access and integrate knowledge and understanding of skin into own practice in providing cosmetic tattooing treatments.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBSSC004 Identify the function and structure of skin and hair for cosmetic tattooing

Modification History

No equivalent unit.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

source and interpret information on skin anatomy and physiology outlined in the Knowledge Evidence using at least three credible sources

using the above information correctly identify and explain skin anatomy and physiology specified in the Knowledge Evidence on at least three different client servicing occasions.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

types of credible sources of information on skin anatomy

skin and skin structure:

gross and microscopic

epidermis, dermis and subcutaneous

differences depending on location

function and role of skin:

skin as the integumentary system

function as barrier

epidermal cells

epidermal appendages and dermal structures

homeostasis

protection

role in skin of tissues:

connective

nervous

vascular

sensation

thermoregulation

vitamin D production

layers of the epidermis and function of each layer:

keratin filaments and desmosomes

the structure of the dermis and its appendages

target for pigment placement

components of the dermis and each component’s function

blood vessels of the skin and describe their function

the role of cutaneous nerves

sensors – free nerve terminals

dermatomes of the body

hair physiology:

the hair follicle

hair structure

hair growth cycle

types of hair

skin physiology:

keratin structure

how keratinocytes are joined together

barrier functions

the lamellar bodies

epidermal kinetics‒how skin maintains itself

the melanocyte

melanin chemistry

melanin physiology

melanogenesis

langerhans cells

how langerhans cells work in the skin

the fibroblast and its role, collagen and synthesis, collagen types

elastin production and role in the skin glycosaminoglycans

hyaluronic acid

anatomy and physiology of the skin and skin structures as related to cosmetic tattooing treatments:

normal process of skin ageing and structural change

normal skin response to irritation and trauma

scars, including hypertrophic and keloid, their origin and evolution, and abnormal scar tissue

causes of skin damage

effects of implanted tattoo pigment on physical structure of the skin

wound healing in different skin types and locations

tissue interaction with cosmetic tattooing pigments

innate immunity:

white blood cells interaction with cosmetic tattooing pigments in the skin

structure and distribution of skin glands:

production, composition, functions and control of skin gland secretions:

sebum

eccrine and apocrine sweat fluids

appearance and characteristics of skin types:

dry, alipid and lipid dry

oily and lipid

diffused red

normal body flora

electromagnetic spectrum and effect of light on skin

physiological basis of skin colour:

factors that contribute to skin colour

structure and location of melanocytes and keratinocytes and responses to ultraviolet radiation

relationship between skin type, minimal erythemal dose, skin protection factor and sunscreen use

Fitzpatrick skin types

skin as a sense organ:

process of nerve conduction

stimuli and skin receptors

systems and pathways of sensory and motor neuronal conduction

types of receptors

variations in sensory perception and their significance to cosmetic tattooing

function, formation and behaviour of major skin chemicals:

complex fatty acids

complex lipids:

phospholipids

sphingolipids

glycosaminoglycans

lipids:

saponifiable

non-saponifiable

proteins:

soluble

insoluble

collagen

elastin

keratin

growth, development, ageing and healing of human skin:

cell division and differentiation

growth of epidermis

normal ageing and photo-ageing

stages in wound healing

theories about ageing

wound healing:

hypertrophic

keloid

origin and evolution of scars

normal skin responses to irritation and trauma

innate immunity and the interaction with cosmetic tattooing pigment

skin and hair conditions:

acne

eczema and atopic dermatitis

hair disorders

pigmentation disorders

vascular disorders

seborrheic dermatitis

transepidermal water loss

inflammatory skin disorders

bacterial infections

common bacteria on the skin

pathogenicity of bacteria

cocci, staphylococcus aureus

viral infections

common viral diseases of the skin

mechanisms of viral infections of the skin

herpes virus

fungal infections

fungal diseases of the skin

gram negative infections

how infections are transmitted

impetigo

folliculitis

furuncles

carbuncles

cellulitis

cancers of the skin

disorders of the sebaceous glands

hyperproliferative disorders

disorders of pigmentation, common lesions of the skin

lithification

telangiectasia

macule

petechiae

erosion

ulcer, fissures

depression scar (striae)

elevated lesions

plaque

pustule

scale

wheal

burn scar

nodule

papule

cyst

vesicle

crust and mole

papovavirus

skin ageing

concepts of cosmetic chemistry:

formulation, function and action of cosmetic emulsions and ingredients:

anti-oxidants

emollients

humectants

moisturisers

occludents

differences between therapeutic, cosmetic and cosmeceutical products

contraindications to specific cosmetic formulations and ingredients identified in product information

contraindications and precautions which may restrict treatment, or require referral to a medical practitioner for clearance:

bacterial, fungal, parasitic and viral infections

cancer

clients with symptoms of infectious disease

pigmented lesions

recent cosmetic treatments:

injectables

intense pulsed light

laser

dermabrasion

undiagnosed lumps

allergies

areas exhibiting loss of tactile sensation

dysfunction of the nervous system

inflammations and swellings

trichotillomania

alopecia

auto immunity

vitiligo

body dysmorphia

herpes simplex

skin trauma

recent scar tissue

medications and their relationship to the provision of cosmetic tattooing treatment

medical treatments, drugs and side effects relevant to cosmetic tattooing:

vasodilating medications

herbal supplements or remedies

prescription medications

scope of practice and when to refer to medical professionals

appearance, possible medical treatments and limitations of facial treatments on skin conditions, diseases and disorders:

acne

closed comedones and milia

couperose

dehydration and transepidermal water loss

dermatitis and eczema

erythema

ichthyosis

lupus erythematosus

mature

photoaged

pigmentation disorders

dynamic lines

scleroderma

seborrhoea

sensitive and diffused red skin

skin tumours

urticaria

physiology of adverse reactions to cosmetic tattoo treatments and products, and appropriate remedial action:

allergic reactions

erythema and skin inflammation

normal skin responses to irritation and trauma

skin blemishes

skin inflammation

alcohol consumption

climate

exercise routine

hobbies

nutrition

sleeping patterns

tobacco consumption

type of employment

aftercare advice, products and future treatments to maintain client treatment objectives

use and functions of anaesthetics:

classifications and mechanisms of topical anaesthetics

application and clinical use

types

ingredients

scope according to state and territory legislation:

schedule

Therapeutics Goods Administration (TGA)

adverse effects

safety

effect on pain receptors

management of toxicity

physical reactions

tattoo removal:

how saline tattoo removal works

osmosis and tonicity of a cell as it relates to saline tattoo removal

carcinogens in tattoo pigment

laser cleavage of tattoo pigment

how laser works in tattoo removal (chromophores)

advantages and disadvantages of different tattoo removal methods.

cell membrane:

osmosis and osmotic pressure

contrast osmolarity and tonicity

difference between the terms isotonic, hypotonic and hypertonic

solutions in terms of comparative osmolarities (iso-, hypo- and hyper-)

difference between osmolarity and tonicity, and the tonicity (iso-, hypo- and hyper-)

contrast penetrating solutes and nonpenetrating solutes

osmotic water movement across a cell membrane in the presence of nonpenetrating and penetrating solutes

overview of:

endocrine system

nervous system:

central nervous system

anatomy of the CNS

brain

brain function

general properties of the sensory system:

somatic senses

neurons:

organisation of the nervous system

cells of the nervous system

electrical signals in neurons

cell-to-cell communication in the nervous system

integration of neural information transfer division:

autonomic and somatic motor control

organisation of the sympathetic and parasympathetic branches and anatomical and functional differences between them

differences between the somatic motor division and the autonomic division

muscles:

the skeletal muscle

fibre anatomy

the mechanics of body movement when applied to muscle physiology

major groups of smooth muscle

control of body movement

cardiovascular physiology:

basic structure of the CV system

the key functions of the CV system

how arteries differ from veins and what ensures one-way flow of blood through the system

diagram the structure of the heart

blood flow and blood pressure:

the anatomy and roles of arteries, arterioles, capillaries, venules and veins

layered composition of the blood vessel walls

why blood pressure decreases as blood flows through the circulatory system

determinates of capillary density in a tissue and tissues with highest capillary density

types of exchange between the plasma and interstitial fluid can take place at the capillary.

the lymphatic system:

the three systems in which the lymphatics interact and the role of the lymphatics in each

what is lymph and what are lymph nodes

the lymphatic system and the circulatory system

where lymph re-joins the blood

blood:

the composition of plasma and where most plasma proteins are made

main groups of plasma proteins and their function

main cellular elements of blood and their primary function(s)

other names for red blood cells and white blood cells

parent sells of platelets

five mature white blood cells found in blood and the function of each type.

where red blood cells are produced

the life span of red blood cells and white blood cells cytokines and their roles

main causes of anaemia

platelets and coagulation:

challenges our bodies must overcome when repairing a damaged blood vessel

how platelets are formed, their intracellular components and life span

haemostasis and the three major steps in this process

how platelets are activated and the chemical released as they begin adhering to collagen fibres

vasoconstrictive chemicals and the process of coagulation

haemophilia

breathing:

gas exchange and transport

gas transport in blood

kidneys:

filtration

reabsorption

secretion

excretion

digestive: Type 1 diabetes

endocrine – cortisol- thyroid hormones

the immune system:

immunity and the immune response

basic steps of the internal immune response

ways that leukocytes (white blood cells) differ from red blood cells

the classification system for immune cells

basophils, neutrophils, eosinophils, monocytes and macrophages and role(s) in the immune system

lymphocytes in terms of numbers, percentage in circulation and role(s) in the immune system and major subtypes of lymphocytes

PAMP’s and PRR’s and their roles in the innate immune response

chemotaxis and examples

process of phagocytosis

roles inflammation has in fighting infection

cells which create the inflammatory response

the role cytokines play in the inflammatory response

acute phase proteins role in the inflammatory response and their origin

histamine and the purpose in the immune response

response created by histamine action

interleukins and the ways they modulate the immune response

how acquired immunity differs from innate immunity

the role of T-lymphocytes

immune response pathways

biochemistry:

electrons, neutrons and protons

molecules and chemical compounds

how chemicals bond

covalent and ionic bond

polarity and solubility

acids and bases

basics of organic chemistry

benzene, ketones

aldehydes and carboxylic acids

carboxyl groups, amines

proteins

amino acids

peptide bond and protein structure

making of cellular protein

secondary structure:

alpha helix

beta pleat

tertiary structures

quaternary structures

structural protein keratin

carbohydrate chemistry

simple carbohydrates

disaccharides

complex carbohydrate molecule

lipid chemistry

structure of lipids

fatty acids

triglycerides

complex lipids made from triglycerides

steroids

steroid hormones

formation of steroid hormones

introduction to endocrinology

biology of the cell:

overview of the cell

the eukaryotes

membrane structure and function

the fluid mosaic model

cell membrane components, the concept of domains

glycoproteins

cell communication

cell surface receptors

growth factor receptors

signal transduction via G proteins

cytoplasmic signal transduction

the signalling cascades

the ion channel receptor

the cytoplasm

glycolysis

the anerobic metabolism of sugar

constituents of the cytoplasm

the cytoskeleton

centrosome

centrioles

organelles

lysosomes

peroxisomes

mitochondria

production of energy by the mitochondria

the citric acid cycle

the respiratory chain

where sources of credible information on anatomy and physiology of the skin and skin structures as related to cosmetic tattooing treatment.

Assessment Conditions

Skills must be demonstrated in a beauty treatments area; that can be:

an industry workplace

a simulated industry environment.

Assessment must ensure use of:

anatomical models, charts or diagrams

colour photographs of aged and acne skin conditions

dermal science texts, websites and journals

industry journals

relevant documentation including:

manufacturer equipment instructions

product instructions

manufacturer and product safety data sheets.

Assessors must satisfy the Standards for Registered Training Organisations' requirements for assessors and:

have worked for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBXCCS005 Maintain health and wellbeing in a personal services setting

Modification History

No equivalent unit.

Application

This unit describes the performance outcomes, skills and knowledge required to maintain personal health and wellbeing by implementing techniques that facilitate improved workplace health and wellbeing, and work-life balance. It also includes the ability to recognise and respond appropriately to health and wellbeing of clients.

It requires the ability to monitor and address own health and wellbeing concerns, and to recognise those of clients and to assist them with relevant treatment or referrals.

This unit applies to workers in personal service environments. In these environments, they make routine service decisions within a defined range.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Client Services

Unit Sector

Cross-Sector

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Maintain personal stamina and resilience.	1.1. Identify and assess sources of workplace fatigue that impact on stamina and resilience. 1.2. Adopt work routines and processes that limit fatigue particularly in peak periods of trade. 1.3. Implement techniques to build workplace stamina and resilience.
2. Minimise workplace stressors.	2.1. Identify causes of stress in the workplace. 2.2. Recognise where clients’ personal issues are impacting on own health and wellbeing. 2.3. Implement strategies to effectively respond to and minimise personal stressors.
3. Respond to clients with health and wellbeing issues.	3.1. Identify clients with physical or mental health or wellbeing issues through observation, listening and questioning. 3.2. Recognise signs of serious physical or mental health conditions in clients. 3.3. Communicate in a way that develops respect and trust, and conveys a willingness to assist clients. 3.4. Work within limits of own knowledge and work role and provide information regarding other services where a client’s stated needs exceed own responsibility. 3.5. Recognise and act within own professional boundaries and in accordance with legislative requirements. 3.6. Implement strategies to effectively respond to and minimise client stressors.
4. Maintain work-life balance	4.1. Identify and assess work-life balance priorities. 4.2. Implement techniques to support desired work-life balance. 4.3. Document a personal health and wellbeing plan. 4.4. Adopt techniques to effectively transition from work to personal life at end of shift. 4.5. Prioritise personal health and wellbeing to ensure personal health is maintained. 4.6. Monitor own health and wellbeing and recognise when medical or professional advice is required.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	source and read a range of information on health and wellbeing research appropriate medical and other professional practitioners in local area for referral of clients as required.
Writing skills to:	write referrals to professional and medical practitioners and counsellors using correct terminology.
Oral communication skills to:	use open and closed probe questions to clarify and confirm client requirements and concerns.
Learning skills to:	learn about strategies and techniques to improve own health and wellbeing.
Problem-solving skills to:	address situations where client behaviour raises concerns.
Planning and organising skills to:	undertake regular health and wellbeing activities.
Self-management skills to:	maintain discretion and client confidentiality.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBXCCS005 Maintain health and wellbeing in a personal services setting

Modification History

No equivalent unit.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

undertake assessment of self and workplace to determine:

workplace stressors

causes of fatigue

work-life balance priorities

develop and document a personal health and wellbeing plan that outlines techniques for:

achieving work-life balance

reducing fatigue

building resilience

maintaining stamina

implement the above plan demonstrating techniques for improved health and wellbeing as listed in the plan

identify signs of physical and mental health risks and appropriate responses with four clients.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

workplace causes and impacts to self of:

stress

fatigue

reduced resilience

techniques for:

identifying personal stressors

responding to personal stressors

maintaining stamina

building resilience

achieving work-life balance

monitoring personal health and wellbeing

health and wellbeing and its role in contributing to overall personal health

role of work-life balance in maintaining personal health and wellbeing

internal and external sources of support and assistance relevant to workplace health and wellbeing

strategies to maintain a positive work-life balance:

taking regular breaks

having holidays

eating well

exercise

socialising outside of work

seeking support from peers and supervisors

national and state or territory legislation relevant to own and clients’ health and wellbeing:

anti-discrimination

privacy and confidentiality

work health and safety

mandatory reporting

duty of care

work role boundaries:

responsibilities

limitations

signs for recognising serious mental health conditions in clients:

extreme or unusual behaviour

illogical thinking e.g. exaggerated beliefs about personal powers to influence events

lack of communication or responsiveness

unreasonable anger

expressing suicidal thoughts

circumstances in which referral to a health or other professional is appropriate or urgent:

signs of serious mental health conditions

signs of serious physical health conditions

signs of violence or reportable conditions

key sources of support or referral:

local medical centre

police

ambulance

community mental health or crisis team.

Assessment Conditions

Skills must be demonstrated in a personal services environment; this can be:

an industry workplace or

a simulated workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

sources of information on workplace health and wellbeing

personal health and wellbeing plans.

Assessment activities that allow the individual to:

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBXCCS006 Promote healthy nutritional options in a beauty therapy context

Modification History

No equivalent unit.

Application

This unit describes the performance outcomes, skills and knowledge required to apply the principles of nutrition, as based on healthy food and nutrition guidelines, when providing information to clients that will enhance the outcomes of beauty therapy treatments and clients' general wellbeing.

It requires the ability to integrate this at the therapist’s discretion, based on the outcomes of client consultation and as part of beauty therapy consultations.

This unit applies to beauty therapists promoting nutritional options as part of beauty therapy treatments offered in beauty salon and spa environments, and exercising judgement in planning and selecting appropriate products, services, equipment and techniques.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Client Services

Unit Sector

Cross-Sector

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Identify the role of nutrition in beauty therapy treatments.	1.1. Identify and apply relevant principles of nutrition and their potential effects on the performance and outcomes of beauty therapy treatments to client service and advice according to relevant legislation and workplace policies and procedures. 1.2. Identify and apply nutrient needs and health problems across the lifespan to beauty therapy treatments. 1.3. Identify role of food, nutrients and other important food substances in relation to the body’s function.
2. Apply knowledge of the body’s systems to beauty therapy treatments.	2.1. Identify main functions of the digestive system and apply to the design and performance of beauty therapy treatments. 2.2. Identify major organs and the main functions of the excretory system and apply to the design and performance of beauty therapy treatments. 2.3. Apply knowledge of body’s systems to client health and treatment outcomes and provide advice or referral to appropriate professionals as required.
3. Provide advice on dietary guidelines.	3.1. Apply knowledge of nutritional needs to development of client treatment plan and to beauty therapy treatments. 3.2. Assess nutritional requirements and dietary health problems in regard to client individual needs and refer to appropriate professionals as indicated. 3.3. Use suitable communication skills to determine client needs, and communicate in a way that develops respect and trust. 3.4. Promote healthy nutritional options and importance of nutrition to the outcomes of beauty therapy treatments in the provision of client advice. 3.5. Work within limits of own knowledge and work role and make referrals to other services as indicated by the client’s needs.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	source and read a range of information on health and nutrition research appropriate professional nutritionists in local area for referral of clients as required.
Writing skills to:	write referrals to professional and medical practitioners and counsellors using correct terminology.
Oral communication skills to:	use open and closed probe questions and listening skills to clarify and confirm client requirements and concerns provide basic nutritional information to enhance treatment outcomes and after care.
Learning skills to:	learn about strategies and techniques to improve own knowledge of nutrition.
Problem-solving skills to:	respond appropriately to client needs within diverse contexts recognise and address situations where client requirements are beyond own knowledge and capacity.
Numeracy skills to:	interpret numerical aspects of the national dietary guidelines including recommended and proportional food intakes in different food groups.
Self-management skills to:	maintain discretion and client confidentiality.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBXCCS006 Promote healthy nutritional options in a beauty therapy context

Modification History

No equivalent unit.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

assess and evaluate nutritional requirements of three clients with different life stages and nutritional needs

for each of the above clients, provide basic nutritional advice based on nutrition principles to support beauty treatments that includes:

effect of various foods on health and appearance

healthy nutritional options

complementary products

sources of advice

for each of the above clients develop or update a client treatment plan taking into account nutritional factors that impact on treatment outcomes

refer clients to relevant other professionals where indicated and document required information.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

basic knowledge of body systems

basic knowledge of nutrition principles

role and function in the human body of the 13 essential vitamins

nutrition and its role in contributing to overall personal health and appearance

nutritional composition of a range of commonly available foods

federal, state or territory legislation and local health and hygiene regulations relevant to food and nutrition

workplace policies and procedures in regard to beauty therapy treatments

nutrition in regard to beauty therapy treatment procedures:

relevant principles of nutrition

role of food, nutrients and other food substances

main organs and functions of digestive and excretory system

functions of digestive system:

mechanical and chemical digestive process

common disorders of digestive system

role and function of nutrients:

proteins

carbohydrates

fats (lipids)

vitamins

minerals

water

dietary fibre

cholesterol

nutritional needs and health problems across the lifespan:

prenatal

infancy

childhood

adolescence

adulthood

menopause

late adulthood

nutrient and energy requirements of different population groups:

healthy food and nutrition guidelines for Australians

guidelines for specific nutrients

recommended dietary intakes

Healthy Eating Pyramid

role of nutrients in managing ideal weight

common diet-related health problems:

obesity and heart disease

weight management

eating disorders

food allergies

healthy nutritional options:

general or specific advice to client

referral to external source of support and advice

role of beauty therapists in providing nutritional advice to clients:

responsibilities

limitations

internal and external sources of support and referral relevant to nutrition:

medical practitioner

complementary therapist

nutritionist

dietitian

relevant government bodies

circumstances in which referral to a health or other professional is appropriate:

signs of serious health conditions.

Assessment Conditions

Skills must be demonstrated in a personal services environment; this can be:

an industry workplace or

a simulated workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different client service requirements, who have the expectation that the services provided reflect those of a commercial business

sources of information on nutrition and healthy nutritional options.

Assessment activities that allow the individual to:

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBXCCS007 Conduct salon financial transactions

Modification History

Supersedes and is not equivalent to SHBXCCS001 Conduct salon financial transactions.

Application

This unit describes the performance outcomes, skills and knowledge required to conduct financial transactions for the sale of products and services within a personal services environment.

It requires the ability to operate point-of-sale equipment, handle cash, complete sales and reconcile takings.

This unit applies to workers in personal service environments including beauty and hairdressing salons, nail salons and spas. In this environment they work within known routines and guidelines and use a limited range of equipment.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Client Services

Unit Sector

Cross-Sector

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Operate point-of-sale equipment.	1.1. Open and close point-of-sale terminal as required. 1.2. Clear point-of-sale terminal and transfer tender. 1.3. Conduct cash handling in accordance with organisational processes. 1.4. Maintain change supplies and cash float in point-of-sale terminal. 1.5. Attend to active point-of-sale terminals. 1.6. Complete records of transaction errors in accordance with organisational transactional practices. 1.7. Maintain adequate supplies of dockets, vouchers and point-of-sale documents.
2. Complete point-of-sale transactions.	2.1. Enter sales information into point-of-sale equipment. 2.2. Communicate payment required and identify method of payment. 2.3. Process cash and non-cash transactions. 2.4. Issue correct change, receipts and complete sale documentation as required.
3. Complete refund.	3.1. Explain refund policy and procedure to client. 3.2. Confirm refund requirements and options for exchange with client. 3.3. Complete transaction to issue refund, receipts and sales documentation as required.
4. Remove takings from register or terminal.	4.1. Balance register or terminal at designated times throughout business operation. 4.2. Separate and secure cash float from takings prior to balancing. 4.3. Supply change to register or terminal as required. 4.4. Interpret register or terminal reading or print out. 4.5. Remove and transport cash and non-cash documents according to organisational security policies and procedures.
5. Reconcile takings.	5.1. Count cash and calculate non-cash documents. 5.2. Determine balance between register or terminal reading and sum of cash and non-cash transactions, record takings and if discrepancies cannot be resolved, report them to supervisor.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Numeracy skills to:	estimate the total cost of transaction to determine accuracy of point-of-sale equipment count change required during cash transactions.
Problem-solving skills to:	determine the cause of discrepancies in point-of-sale transactions.

Unit Mapping Information

Supersedes and is not equivalent to SHBXCCS001 Conduct salon financial transactions.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBXCCS007 Conduct salon financial transactions

Modification History

Supersedes and is not equivalent to SHBXCCS001 Conduct salon financial transactions.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

operate electronic point-of-sale equipment to accurately perform each of the following transactions on at least two occasions:

cash sales

non-cash sales:

credit card

EFTPOS

refunds and exchanges

demonstrate the following secure payment handling procedures on at least two occasions:

balancing point-of-sale terminal

calculating non-cash documents

clearing terminal and transferring tender

counting cash

determining change required and denominations of change

ensuring security of cash and non-cash transactions

maintaining cash float

opening and closing of point-of-sale terminal

recording takings

securing cash and non-cash transactions

tendering change.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

cash and non-cash handling procedures:

balancing point-of-sale equipment

change required, denominations of change and tendering change

clearance of terminal and transference of tender

counting cash

maintenance of cash float

opening and closing point-of-sale terminal

recording takings

security of cash and non-cash transactions

organisational policies and procedures relevant to financial transactions:

cash handling security

exchanges, returns and refunds

operation of point-of-sale equipment

point-of-sale transactions

work health and safety

functions and procedures for operating point-of-sale equipment:

cash register

EFTPOS terminal

barcode scanner

relevant national and state or territory legislation:

consumer protection

privacy

GST

work health and safety.

Assessment Conditions

Skills must be demonstrated in a personal services salon environment; this can be:

an industry workplace or

a simulated workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients with different transaction requirements, who have the expectation that the services provided reflect those of a commercial business

relevant workplace documentation:

organisational policies and procedures relevant to financial transactions

manufacturer instructions.

Assessment must ensure use of:

computer with salon software system

point-of-sale equipment that can process credit cards and EFTPOS transactions

relevant point-of-sale documents:

stock, inventory and price lists

financial transaction dockets and slips

credit and product return slips

sample debit and credit card vouchers.

Assessment activities that allow the individual to:

complete financial transactions within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBXCCS008 Provide salon services to clients

Modification History

Supersedes and is not equivalent to SHBXCCS002 Provide salon services to clients.

Application

This unit describes the performance outcomes, skills and knowledge required to provide a complete customer salon service experience.

It requires the ability to communicate with clients face-to-face or by telephone, schedule appointments, complete salon treatments, attend and respond to client complaints, and assist clients with special needs.

This unit applies to workers in personal service environments including beauty and hairdressing salons, nail salons and spas. In these environments, they make routine service decisions within a defined range.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Client Services

Unit Sector

Cross-Sector

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Receive clients.	1.1. Welcome client to salon consistent with salon branding, market position and organisational policies and procedures. 1.2. Identify client customer service needs or requests, and refer complex requests to supervisor. 1.3. Source client records or start new record as required. 1.4. Enter client information in record system in accordance with organisational practices. 1.5. Direct client to designated service or waiting area.
2. Provide customer service and salon treatments.	2.1. Develop rapport and maintain contact with client during service delivery. 2.2. Complete treatments according to client requirements. 2.3. Identify or anticipate contingencies and take action to maximise client satisfaction. 2.4. Identify and act on opportunities to deliver additional levels of service beyond client’s immediate request. 2.5. Encourage repeat custom through promotion of a complete range of salon services and products. 2.6. Process sales, returns and refunds as required, according to organisational policies and procedures. 2.7. Farewell clients according to organisational policies and procedures.
3. Schedule appointments for clients.	3.1. Schedule appointments according to length of time required for services, availability of staff, and equipment space. 3.2. Confirm appointments with client and cancel or reschedule as required. 3.3. Record details in appointment system.
4. Respond to client complaints.	4.1. Establish nature of complaint and confirm with client. 4.2. Implement complaint resolution procedures as required. 4.3. Promptly refer unresolved complaints to supervisor. 4.4. Take opportunities to turn client dissatisfaction into high quality customer service. 4.5. Complete workplace documentation for client complaint. 4.6. Take follow-up action to ensure client satisfaction.
5. Respond to clients with special needs.	5.1. Identify clients with special needs through observation and questioning. 5.2. Convey a willingness to assist clients in regard to special needs. 5.3. Promptly service client needs, or refer and redirect as required.

Foundation Skills

Foundation skills esential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Oral communication skills to:	use open and closed probe questions to clarify and confirm client requirements and complaints.
Numeracy skills to:	calculate treatment times.
Teamwork skills to:	handover clients to colleagues for services.
Planning and organising skills to:	deal with clients in a logical sequence so that clients are served effectively.
Self-management skills to:	maintain discretion and client confidentiality.
Technology skills to:	operate telephone equipment use electronic communication media operate salon software system to schedule appointments.

Unit Mapping Information

Supersedes and is not equivalent to SHBXCCS002 Provide salon services to clients.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBXCCS008 Provide salon services to clients

Modification History

Supersedes and is not equivalent to SHBXCCS002 Provide salon services to clients.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

integrate hairdressing or beauty technical skills, and provide customer service and treatments to hairdressing or beauty clients for a minimum of six, three hour work periods that individually or in combination demonstrate:

accessing client records

appropriate verbal and non-verbal communication

correct telephone techniques

dealing with clients appropriately, taking into account:

diversity needs

cultural needs

non-gender specific identities

dealing with difficult or abusive clients

effective questioning and active listening techniques to establish client needs

face to face communication techniques

greeting and farewelling techniques for before, during and after client treatments

interpreting and maintaining client records

receiving clients and making appointments

resolving complaints with remedial actions

scheduling client appointments.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

principles of quality customer service and positive communication techniques:

voice tonality and volume

body language

essential features, conventions and usage of these types of communication media:

oral

written

digital

industry expectations of hairdressing and beauty workers:

professional service standards

attitudes to working with clients

ethics of professional behaviour

personal presentation and hygiene standards

federal, state or territory legislation relevant to providing salon service to clients:

anti-discrimination

consumer protection

privacy

work health and safety

organisational policies and procedures:

communicating with clients

handling and resolving complaints

customer service techniques

personal grooming and presentation

product returns

promoting products and services

receiving clients

record keeping

sales and refunds

scheduling clients

work health and safety

possible remedial actions for resolving client complaints:

complimentary service

fuller explanation

referral to supervisor

refund of charges

replacement of product

samples

special packages of services

special needs of client:

language needs and cultural understandings

non-gender specific identities

mobility or other disability assistance

payment arrangements

organisational processes and equipment:

client record system

functions and use of appointment system

functions and use of telephone

location of workplace areas and sections

message procedures for:

telephone

email

messages taken in person

workplace product and service range.

Assessment Conditions

Skills must be demonstrated in a personal services salon environment; this can be:

an industry workplace or

a simulated workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different client service requirements, who have the expectation that the services provided reflect those of a commercial business

relevant organisational policies and procedures for customer service:

customer service techniques

personal presentation

complaint resolution

client treatments.

Assessment must ensure use of:

paying clients with different salon service requirements, who have the expectation that the services provided reflect those of a commercial business

salon software system or appointment book system

reception desk

retail display area

telephone

treatment area.

Assessment activities that allow the individual to:

complete salon services and treatments within commercially realistic speed, timing and productivity requirements

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBXCCS009 Greet and prepare clients for salon services

Modification History

Supersedes and is equivalent to SHBXCCS003 Greet and prepare clients for salon services.

Application

This unit describes the performance outcomes, skills and knowledge required to meet, greet and prepare clients for a range of beauty treatments, hairdressing or barbering services.

This unit applies to assistants who work in beauty, hairdressing or barber salons under close supervision and with guidance from more experienced or senior operators. They use little judgement and follow procedures and instructions specified by the senior who will manage the client service.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Client Services

Unit Sector

Cross-Sector

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Welcome arriving clients.	1.1. Welcome client promptly, warmly and by name, if known, according to organisational procedures. 1.2. Focus attention completely on the client. 1.3. Advise client of waiting time for commencement of service. 1.4. Make client comfortable and offer beverages and reading material. 1.5. Notify senior operator of clients' arrival.
2. Prepare clients for senior operators.	2.1. Show client to relevant service area and ensure client is safely and comfortably seated. 2.2. Advise client that senior operator will consult prior to service. 2.3. Confirm, with senior operator, service to be provided. 2.4. Select and apply clean wraps and towels of suitable size for client and to suit planned service. 2.5. Check client comfort and offer additional beverages and reading material.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret organisational procedures for meeting and greeting clients and preparing for service.
Oral communication skills to:	ask open and closed probe questions and actively listen to clarify and confirm service instructions and check client comfort.

Unit Mapping Information

Supersedes and is equivalent to SHBXCCS003 Greet and prepare clients for salon services.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBXCCS009 Greet and prepare clients for salon services

Modification History

Supersedes and is equivalent to SHBXCCS003 Greet and prepare clients for salon services.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

follow organisational procedures for meeting and greeting clients and preparing for them for service over four two hour work periods

across those work periods, cumulatively prepare clients for at least four different treatments or services and consistently follow senior operator instructions.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

overview of the range of treatments and services offered by the salon to prepare clients for each

features and functions of the salon booking system to interpret details of client bookings

organisational procedures for meeting and greeting clients and preparing for service.

Assessment Conditions

Skills must be demonstrated in a personal services environment; this can be:

a beauty, hairdressing or barbering industry workplace, or

a simulated beauty, hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

a senior operator from whom the individual can take instruction

paying clients with different service requirements; these can be:

clients in a beauty, hairdressing or barbering industry workplace, or

clients in a simulated beauty, hairdressing, or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

sufficient customer traffic to allow for prioritisation of tasks so that customers are service effectively in a logical sequence

a client reception area with a reception desk, client booking system and client waiting chairs

beauty treatment, hairdressing or barbering services workstations with one adjustable client services chair per workstation

clean client gowns or wraps

clean client towels

a range of reading materials for clients

tea and coffee making facilities and a range of beverage options for clients

organisational procedures for meeting and greeting clients and preparing for service.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

have at least three years full time employment experience in the beauty, hairdressing or barbering industry where they have applied the skills and knowledge covered in this unit of competency; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBXIND003 Comply with organisational requirements within a personal services environment

Modification History

Supersedes and is not equivalent to SHBXIND001 Comply with organisational requirements within a personal services environment.

Application

This unit describes the performance outcomes, skills and knowledge required to work in a personal services environment by integrating knowledge of workplace rights and responsibilities and organisational policies and procedures, and by using effective team and individual work practices to plan and organise daily work activities.

This unit applies to workers in personal service environments including beauty and hairdressing salons, nail salons and spas. In these environments they make routine service decisions within a defined range in the context of organisational goals, customer service values and standards.

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Working in Industry

Unit Sector

Cross-Sector

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Develop knowledge of employment rights and responsibilities.	1.1. Access current information on employee and employer rights and responsibilities. 1.2. Obtain and interpret key information on laws for anti-discrimination, harassment and equal employment opportunity. 1.3. Access and interpret information on national employment standards and specific employment arrangements for current role. 1.4. Comply with employment requirements in accordance with regulatory requirements.
2. Work within organisational requirements.	2.1. Interpret and comply with organisational requirements and responsibilities. 2.2. Seek advice from supervisors and managers to ensure understanding of organisational requirements. 2.3. Interpret staff rosters and provide sufficient notice of unavailability for rostered hours according to organisational policy and procedures. 2.4. Comply with relevant duty of care and legal responsibilities, and support organisational culture. 2.5. Identify roles and responsibilities of colleagues and immediate supervisors for designated lines of communication and reporting lines. 2.6. Identify, recognise and follow behaviour that contributes to a safe and sustainable work.
3. Support work team.	3.1. Display courteous, helpful and non-discriminatory attitude with clients and other team members. 3.2. Take opportunities to enhance level of assistance offered to team members. 3.3. Meet all reasonable requests for assistance within acceptable workplace timeframes. 3.4. Seek assistance from team members, supervisors and managers when required.
4. Maintain personal presentation.	4.1. Observe appropriate dress code and presentation as required by workplace, job role and level of customer contact. 4.2. Follow personal hygiene procedures according to organisational requirements.
5. Develop effective work habits.	5.1. Plan and organise daily work activities within scope of responsibility. 5.2. Act promptly on instructions, information and follow procedures relevant to task. 5.3. Seek advice and direction from appropriate staff to clarify workplace instruction and information. 5.4. Prioritise and complete competing tasks within designated timeframes.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret: detailed organisational policies and procedures unfamiliar plain English documents which describe workplace laws, rights and responsibilities messages, notes, emails, letters, and online communications of varying complexity.
Writing skills to:	write a summary of key information relating to organisational requirements.
Oral communication skills to:	ask open and closed probe questions and actively listen to clarify workplace instruction, team needs and policies and procedures.
Technology skills to:	access credible online publications and internet resources that builds knowledge on employment rights and responsibilities.

Unit Mapping Information

Supersedes and is not equivalent to SHBXIND001 Comply with organisational requirements within a personal services environment.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBXIND003 Comply with organisational requirements within a personal services environment

Modification History

Supersedes and is not equivalent to SHBXIND001 Comply with organisational requirements within a personal services environment.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

access and interpret information about employment rights and responsibilities from credible sources

source and produce a summary of key information for own use on employee and employer workplace rights and responsibilities that include:

Fair Work Act 2009: minimum workplace entitlements

relevant state or territory anti-discrimination or equal employment opportunity law

industrial awards for hairdressing and beauty employees

access and interpret organisational policies and procedures for one hairdressing or beauty organisation to share with colleagues to enable understanding that relate to general work practices:

accepting, declining and amending rostered hours

personal and carer’s leave

counselling and discipline

grievances

equal employment opportunity

discrimination and harassment

terms and conditions of employment

integrate hairdressing or beauty technical skills and comply with organisation requirements for a minimum of four, three hour work periods that individually or in combination demonstrate:

applying workplace dress, hygiene and personal presentation requirements

working effectively as a team member

planning and organising work activities.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of information on employment rights and responsibilities:

employer associations

Fair Work Commission

Fair Work Ombudsman

state and territory government boards and commissions for anti-discrimination and equal employment opportunity (EEO)

staff handbooks

trade unions

basic aspects of employment related laws covering rights and responsibilities of employees and employers:

Fair Work Act 2009: minimum workplace entitlements provided by the National Employment Standards (NES)

relevant state or territory anti-discrimination or equal employment opportunity law:

harassment provisions: types of discrimination and harassment

rights and responsibilities of employees and employers and consequences of non-compliance with the law

reprovisions: rights of employees and responsibilities of employers to make merit-based employment decisions

role of relevant state or territory board or commission in managing complaints

industrial awards for hairdressing and beauty employees

basic aspects of industrial awards for hairdressing and beauty employees relevant to own job role

primary functions of trade unions for hairdressing and beauty employees relevant to own job role

organisational policies and procedures for own job role that relate to general work practices:

accepting, declining and amending rostered hours

personal and carer’s leave

counselling and discipline

grievances

equal employment opportunity

discrimination and harassment

terms and conditions of employment

typical terms and conditions of employment for hairdressing and beauty businesses relevant to own job role

general role boundaries and responsibilities for key hairdressing and beauty industry staff:

beauticians

nail technicians

make-up artists

hairdressers

beauty and spa therapists

supervisors and managers within hairdressing and beauty businesses.

Assessment Conditions

Skills must be demonstrated in a personal services industry environment:

a hairdressing or beauty industry workplace or

a simulated hairdressing or beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

computers, keyboards and printers

the internet

current plain English guidelines issued by regulatory bodies covering:

minimum workplace entitlements provided by the National Employment Standards (NES)

relevant state or territory anti-discrimination or equal employment opportunity law:

harassment provisions: types of discrimination and harassment, rights and responsibilities of employees and employers and consequences of non-compliance with the law

equal employment opportunity (EEO) provisions; rights of employees and responsibilities of employers to make merit based employment decisions

role of relevant state or territory boards in managing complaints

plain English information about industrial awards for hairdressing and beauty employees issued by regulatory bodies or unions

organisational policies and procedures that relate to general work practices:

accepting, declining and amending rostered hours

personal and carer's leave

counselling and discipline

grievances

equal employment opportunity

discrimination and harassment

team members with whom the individual can interact.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBXIND004 Develop skin therapy workplace policies and procedures

Modification History

No equivalent unit.

Application

This unit describes the performance outcomes, skills and knowledge required to research and develop workplace policies and procedures that define organisational requirements and standards for the delivery of skin treatments. Policies and procedures reflect relevant legislative and licensing requirements and safety standards and guidelines and are developed according to organisational templates.

This unit applies to individuals working in a diverse range of beauty industry sectors and businesses where skin treatments are provided.

The unit reflects the safety guidelines, for a broad range of skin therapies and treatments, expressed in the Australian and New Zealand safety standards, current at the time of publication:

AS/NZS4173:2004 Guide to the safe use of lasers in health care

AS/NZS IEC 60825.1:2014 Safety of laser products equipment classifications and requirements

AS/NZS 1336:2014 Eye and face protection Guidelines

The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

The use of intense pulsed light and laser is subject to legislation, regulation and licensing in some Australian states and territories.

Pre-requisite Unit

Nil

Competency Field

Working in Industry

Unit Sector

Cross-sector

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Determine policy needs.	1.1. Identify and review relevant legislative, regulatory, compliance and licensing requirements related to skin therapy policy and procedure development. 1.2. Review existing workplace policies and procedures and determine required changes. 1.3. Identify and review industry standards and guidelines to be reflected in policies and procedures. 1.4. Determine work health and safety and risk management requirements and control measures to be reflected in policies and procedures. 1.5. Determine client consent and consultation requirements to be reflected in policies and procedures. 1.6. Determine qualification, training and induction requirements for practitioners performing skin treatments. 1.7. Identify relevant personnel to be consulted during policy and procedure development.
2. Draft policies and procedures.	2.1. Develop draft policies according to identified needs and relevant legislation and compliance requirements. 2.2. Develop draft procedures to support policy implementation according to identified needs and relevant legislation. 2.3. Develop an implementation and communication plan to support the implementation of policies and procedures. 2.4. Develop supporting workplace forms, checklists and reporting documentation.
3. Finalise policies and procedures.	3.1. Communicate draft policies and procedures to relevant personnel and seek feedback. 3.2. Make amendments to draft policies and procedures based on feedback received. 3.3. Ensure compliance with legislative and compliance requirements. 3.4. Edit and confirm final documentation. 3.5. Communicate finalised policies and procedures. 3.6. Store policy and procedure documentation.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret both familiar and unfamiliar, and potentially complex documents: workplace policies and procedures regulations, legislation and standards relating to skin therapy treatments safety data sheets instructions and manuals for skin therapy equipment and products.
Writing skills to:	produce documents in clear, unambiguous language free from errors in spelling, punctuation and grammar structure policies and procedures in logical sequence using current business formats and templates.
Oral communication skills to:	consult with and seek feedback from relevant personnel on policies and procedures.
Planning and organising skills to:	organise information into logical, consistent and accessible structures to enable use by relevant personnel.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBXIND004 Develop skin therapy workplace policies and procedures

Modification History

No equivalent unit.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

develop workplace policies and procedures for one workplace or beauty therapy practice, covering:

client consultation and treatment reporting

treatment procedures

personal protective equipment

airborne contaminants

ocular safety

fire and electrical safety

access restriction

practitioner qualification, training and induction

risk assessment and control measures

equipment maintenance and record keeping

facility requirements

inspections and auditing

manufacturer instructions

safety and hazard control

compliance with legislation and licensing

incident management and reporting

hazardous waste management

develop an implementation and communication plan for the implementation of the above workplace policies and procedures.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

relevant aspects of federal, state or territory, and local Acts and regulations related to use of intense pulsed light and laser:

non-ionising radiation protection

skin penetration

health regulations

work health and safety

industry best practice policies and procedures for skin therapy including:

intense pulsed light and laser

LED

laser

relevant aspects of industry standards and guidelines related to skin therapy:

AS/NZS4173:2004 Guide to the safe use of lasers in health care

AS/NZS IEC 60825.1:2014 Safety of laser products equipment classifications and requirements

AS/NZS 1336:2014 Eye and face protection Guidelines

Australian Guidelines for the Prevention and Control of Infection in Healthcare (2010)

Work Health and Safety Act 2011 (Cth)

Sources of information on skin therapy legislation, standards and regulations

key aspects of workplace policies and procedures:

informed client consent, consultation and treatment reporting

treatment procedures

test patching and photographing

personal protective equipment

airborne contaminants

ocular safety

fire and electrical safety

safety and hazard control

risk assessment and control measures

access restriction

practitioner qualification, training and induction

Laser Safety Committee and Laser Safety Officer

non-ionising radiation safety plan

equipment maintenance and record keeping

facility requirements

inspections and auditing

manufacturer instructions

compliance with legislation and licensing

incident management and reporting

processes and templates for constructing Standard Operating Procedures (SOPs)

methods for implementing and communicating workplace policies and procedures, including:

cultural diversity considerations

maintaining relationships with suppliers, clients and other stakeholders.

Assessment Conditions

Skills must be demonstrated in a personal services industry environment:

a hairdressing or beauty industry workplace or

a simulated hairdressing or beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

relevant documentation:

workplace policies and procedures template documents

current standards and guidelines:

AS/NZS4173:2004 Guide to the safe use of lasers in health care or its replacement

AS/NZS IEC 60825.1:2014 Safety of laser products equipment classifications and requirements

AS/NZS 1336:2014 Eye and face protection Guidelines

key aspects of relevant federal, state or territory, and local Acts and regulations relating to skin therapy and treatments

manufacturer instructions and safety data sheets.

Assessors must satisfy the Standards for Registered Training Organisations' requirements for assessors and:

have worked for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBXIND005 Communicate as part of a salon team

Modification History

Supersedes and is equivalent to SHBXIND002 Communicate as part of a salon team.

Application

This unit describes the performance outcomes, skills and knowledge required to work as part of a team in a salon or retail cosmetics environment. It requires the ability to communicate with colleagues and senior staff and actively participate in a team work environment.

This unit applies to individuals working in service environments including retail cosmetic outlets, spas, hairdressing, barber, beauty and nail salons. It applies to personnel working in teams at all levels including frontline, supervising and senior team members.

The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Working in Industry

Unit Sector

Cross-Sector

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Communicate with team members.	1.1. Communicate effectively with team members considering cultural and other differences. 1.2. Use questioning to check understanding and seek clarification to prevent misunderstandings. 1.3. Display respect to team members and adherence to workplace expectations. 1.4. Maintain open communication with team members to ensure transfer of information. 1.5. Share information and ideas with team to enhance work outcomes.
2. Actively participate in teams.	2.1. Identify individual responsibilities for contributing to the achievement of team goals. 2.2. Carry out tasks and responsibilities to achieve workplace goals and organisational expectations. 2.3. Work cooperatively with team members to maximise efficiency and quality of daily work outcomes. 2.4. Seek, acknowledge and act upon constructive feedback from others. 2.5. Participate in team problem-solving to improve outcomes. 2.6. Interact with team members to foster a positive team and work environment reflective of the organisational culture.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret basic written communication documents including hand recorded notes and emails.
Oral communication skills to:	use open questions and paraphrasing to confirm correct understanding use gestures or simple words to communicate where language barriers exist.
Self-management skills to:	recognise when assistance is required of self or others and seek support.

Unit Mapping Information

Supersedes and is equivalent to SHBXIND002 Communicate as part of a salon team.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBXIND005 Communicate as part of a salon team

Modification History

Supersedes and is equivalent to SHBXIND002 Communicate as part of a salon team.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

effectively communicate with team members and contribute to team outcomes while participating in at least three day-to-day sales and service activities

participate in one team meeting to discuss a sales and service problem and actively contribute towards a resolution.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

conventions and use of a range of communication methods:

verbal communication

non-verbal communication

communication techniques and use in a team context:

open and closed questioning

paraphrasing

effective listening

voice tonality and volume

effective communication techniques with team members of diverse backgrounds:

cultural diversity

special needs

non-gender specific identities

team work principles and the role of teamwork in the achievement of workplace goals

role of feedback in the achievement of team goals

problem-solving strategies for use in the achievement of team goals

techniques for supporting team members in the achievement of required workplace outcomes

standards expected of personal services industry employees in relation to team work:

attitudes

ethics.

Assessment Conditions

Skills must be demonstrated in a retail store or personal services environment; this can be:

an industry workplace or

a simulated retail store or beauty, hairdressing or barbering workplace, set up for the purpose of skills assessment.

Assessment must ensure access to:

team members with whom the individual can interact; these can be:

team members in an industry workplace, or

people who participate in role plays or simulated activities within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

have at least three years full time employment experience in the beauty, hairdressing, or barbering industry where they have applied the skills and knowledge covered in this unit of competency; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBXWHS003 Apply safe hygiene, health and work practices

Modification History

Supersedes and is not equivalent to SHBXWHS001 Apply safe hygiene, health and work practices.

Application

This unit describes the performance outcomes, skills and knowledge required to follow safe practices to minimise risks to self, client and colleagues in a salon environment.

It requires the ability to follow hygiene and skin penetration guidelines, clean the work area, use electricity safely, identify and report faults, use personal protection and work safely.

This unit applies to workers in environments providing beauty treatments and hairdressing or barbering services. In these environments they work with limited supervision, and have responsibility for providing safe treatments for their clients.

The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Work Health and Safety

Unit Sector

Cross-Sector

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Protect self from infection risks.	1.1. Select and use personal protective equipment and procedures to minimise infection risk when necessary. 1.2. Follow hand washing procedures prior, during and after individual salon services. 1.3. Cover non-intact skin with waterproof dressing. 1.4. Handle and dispose of sharps correctly to prevent injuries according to regulations, standards and guidelines for clinical waste management.
2. Apply organisational safety procedures.	2.1. Follow safety directions of supervisors, managers, workplace safety warning signs and other nominated risk control measures. 2.2. Promptly report unsafe work practices, including any bullying and harassment, and breaches of health, safety and security measures. 2.3. Apply manual handling procedures to all manual handling tasks. 2.4. Identify and remove hazards from immediate workplace area and report work-related hazards and incidents to supervisor. 2.5. Participate in workplace health and safety consultative processes and risk assessments for and contribute to risk control decisions.
3. Use electricity safely.	3.1. Take preventive measures to minimise static electricity in the salon. 3.2. Use electrical equipment safely during treatments. 3.3. Identify and report electrical faults or potential unsafe work practices. 3.4. Store electrical equipment safely.
4. Minimise infection risks in the salon environment.	4.1. Take preventative action to minimise potential cross-infection risk between clients and between clients and colleagues. 4.2. Use standard and additional precautions for treatments as required. 4.3. Apply skin penetration guidelines to treatments as required.
5. Follow infection control procedures.	5.1. Select and use appropriate procedures, products and equipment for cleaning and disinfecting work surfaces and equipment prior to, during and after treatments. 5.2. Dispose of single-use items and leftover products immediately after use. 5.3. Prevent blood to blood contact by following standard precautions of personal protection procedures. 5.4. Clean blood or body fluid spills following organisational policies and procedures. 5.5. Change towels and linen between clients, and use disposable equipment coverings as applicable. 5.6. Prevent contamination of products by following safe practices and using dispensers and single use spatulas as applicable.
6. Follow procedures for emergency situations.	6.1. Follow fire and emergency procedures including workplace evacuation. 6.2. Identify designated personnel responsible for first aid and evacuation procedures. 6.3. Identify and follow safety alarms.
7. Clean salon.	7.1. Routinely clean surfaces in workplace and maintain common areas in a safe and uncluttered manner minimising inconvenience to customers and staff. 7.2. Mix and store cleaning chemicals according to manufacturer guidelines, safety data sheets and salon requirements. 7.3. Store salon equipment to ensure cleanliness and readiness for next use. 7.4 Safely dispose general waste and hazardous substances in designated bins to minimise negative environmental impacts.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret symbols used for Occupational Health and Safety (OHS) or Work Health and Safety (WHS) hazards interpret and follow manufacturer instructions for safe use, dilution and storage of cleaning and disinfection products.
Writing skills to:	write legible workplace documentation complete incident reports to provide clear and succinct details.
Oral communication skills to:	ask open and closed probe questions and actively listen to clarify workplace safety information and instruction clearly present own viewpoint on workplace safety issues during consultation.
Numeracy skills to:	calculate ratios of cleaning and disinfecting products and disinfection timing.
Teamwork skills to:	work collaboratively with colleagues to implement and follow safe work procedures.

Unit Mapping Information

Supersedes and is not equivalent to SHBXWHS001 Apply safe hygiene, health and work practices.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBXWHS003 Apply safe hygiene, health and work practices

Modification History

Supersedes and is not equivalent to SHBXWHS001 Apply safe hygiene, health and work practices.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

integrate the use of predetermined health, safety and security policies, procedures and safe work practices into day-to-day work functions across six, three hour work periods including:

correctly applying personal protection and infection control procedures to minimise infection risk before, during and after six salon treatments or services

while performing the above treatment or services follow organisational procedures for safe:

cleaning of blood or body fluid spills

disposal of sharps and single use instruments

select, prepare, use and store cleaning and disinfection equipment and products for:

equipment

general salon areas

work surfaces

sequencing cleaning and disinfection procedures for effective decontamination of reusable equipment

identifying incidents of short circuits, overloaded circuits and equipment wear and deterioration

taking safe remedial action and reporting to supervisor following organisational procedures

identifying workplace hazards and following organisational procedures for reporting:

chemical spills

broken or faulty tools and equipment

fire

needle stick injury

slip, trips and falls

spills and leakage of materials

clean general salon area on two occasions

participate in two hazard identification and associated risk assessment activities

respond in line with organisational emergency procedures during one emergency evacuation.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

basic aspects of the relevant state or territory Occupational Health and Safety (OHS) or Work Health and Safety (WHS) legislation:

responsibilities of persons conducting a business or undertaking (PCBU) or employer

worker responsibilities to participate in work health and safety practices

worker responsibility to ensure safety of self, other workers and other people in the workplace

ramifications of failure to observe OHS or WHS law and organisational policies and procedures

industry and organisational procedures relevant to own job role:

workplace hazards and associated health, safety and security risks

health, safety and security policies and procedures for:

consultation

managing emergencies

hazard identification, reporting and risk assessment

dangerous incident and injury reporting

working safely with tools, equipment and hazardous substances

format and use of template:

reports for hazards, injuries, emergencies and dangerous incidents

risk assessments

hierarchy of risk control:

eliminate risks

substitute hazard with safer alternative

isolate the hazard from people

reduce risk through engineering controls

reduce exposure to hazards using administrative controls

use personal protective equipment

safe work practices for own job role with particular emphasis on:

safe use of tools and equipment

safe use and storage of hazardous substances and cleaning products

safe manual handling techniques for bending, lifting and shifting heavy items

potential injury and illness impacts of unsafe beauty work practices including bullying and harassment

relevant state or territory and local legislation and guidelines relevant to own job role:

health and hygiene when providing beauty treatments

skin penetration

infection control procedures relevant to salon treatments and to own job role:

equipment and work surface design, cleaning and disinfecting

handling and disposal of sharps

laundry procedures

personal hygiene practices

personal protective equipment

organisational infection control procedures:

cleaning sequence and rosters

preparation and use of cleaning chemicals

treatment procedures

process for managing exposure to infectious clients

infectious agents and their relationship to salon treatments and service:

viruses

bacteria

fungi

parasites

transmission routes of infectious diseases and their relationship to personal services and treatments:

direct contact

non-intact skin

work surfaces

equipment

cross infection:

client to operator

operator to client

operator to operator

blood to blood infections:

HIV/AIDS

hepatitis

contingency procedures for occupational exposure to blood and body fluid

infectious contraindications relevant to own job role and required action steps:

erysipelas

herpes

impetigo

pediculosis

scabies

appropriate selection and use of personal protective equipment relevant to own job role

immunisation protection for workers in the personal services industry

methods of cleaning procedures used in a salon environment

benefits of physical, thermal and chemical disinfection

different types, dilutions and storage of chemical disinfection products

safe use of electrical equipment and according to manufacturer instructions relevant to own job role:

safety considerations:

contingency plans and emergency procedures

effects of electrocution

factors affecting severity of electrical shock

how short circuits occur:

faulty equipment or insulation

current that bypasses the load

how overloaded circuits occur:

faulty equipment

excessive current through circuit

types of electrical safety devices:

earth leakage circuit breakers

overload cut out devices:

circuit breakers

fuses

surge protectors

causes of static electricity and minimisation in a salon environment.

Assessment Conditions

Skills must be demonstrated in a personal services salon environment; this can be:

an industry workplace

a simulated industry environment set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

salon equipment:

hand washing facilities

basin

hot and cold running water

liquid soap and single use towels or hand dryer

current plain English regulatory documents and codes of practice distributed by the local work health and safety government regulator

organisational policies and procedures used for managing work health and safety practices:

administering first aid

consultation

electrical equipment

infection control

managing emergencies

hazard identification, reporting and risk assessment

dangerous incident and injury reporting

working safely with beauty tools, equipment and hazardous substances

template reports for:

hazard identification and reporting

dangerous incident reporting

injury reporting

manufacturer instructions and safety data sheets (SDS) for cleaning and disinfection of tools and equipment.

Assessment must ensure use of:

cleaning and disinfection products

cleaning and disinfection equipment for mixing and storage

disposable spatulas, wipes, sponges, cotton wool and tissues

electrical equipment

personal protective equipment:

apron

clothing

eye protection

closed footwear

gloves; treatment and cleaning

masks

sharps and sharps disposal container.

Assessment activities that allow the individual to:

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

hold a qualification as a beautician, nail technician, beauty therapist or hairdresser

have worked as a beautician, nail technician, beauty therapist or hairdresser for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

BSBESB304 Determine resource requirements for new business ventures

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to identify resources required for new business ventures; select options for acquiring them; and develop procedures and systems for introducing, using and maintaining them.

The unit applies to those establishing a business providing self-employment, as well as those establishing a new venture as part of a larger organisation. Resources may include business machinery, equipment and software.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence – Entrepreneurship and Small Business

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish resource requirements of new business venture	1.1 Analyse business profile and consult with required personnel to determine business requirements for resources 1.2 Analyse factors impacting type and quantity of required resources 1.3 Record proposed type and quantity of required resources
2. Source resources required in new business venture	2.1 Research options for acquiring resources that meet business outcomes 2.2 Evaluate identified options to determine reliability, risk, cost, and ease of access to service and support 2.3 Engage with suppliers and other key people to negotiate supply of resources according to established workplace activities 2.4 Select and document resources to be acquired and seek approval.
3. Prepare for use of selected resources in new business venture	3.1 Obtain or design procedures and systems for effective and efficient introduction and use of selected resources 3.2 Ensure procedures are in place to monitor resource use and maintain, repair and replace resources

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Reading	Gathers, interprets and analyses textual and numerical information from a range of sources and identifies key information
Writing	Uses information and industry-related terminology to complete simple instructional documentation
Oral communication	Uses relevant language suitable to audience to convey requirements, and listening and questioning techniques to confirm understanding
Numeracy	Analyses numerical information to calculate resource and equipment expenditure
Initiative and enterprise	Researches new ideas and opportunities, selecting appropriate options as required
Technology	Uses a range of digitally based technology and applications to access and filter data, and then extract, organise, integrate and share information

Unit Mapping Information

Supersedes and is equivalent to BSBSMB304 Determine resource requirements for the micro business.

Supersedes but is not equivalent to:

BSBSMB307 Set up information and communications technology for the micro business

BSBSMB308 Improve energy efficiency in micro or small business operations.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBESB304 Determine resource requirements for new business ventures

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

select at least two different types of resources for a new business venture, one of which must relate to digital technologies.

In the course of the above, the candidate must:

select resources that suit the business venture profile

calculate required resource levels in line with business profile and projected business activity

select options for resource acquisition suited to business venture, including financial position and stakeholder needs

ensure procedures and systems are in place in relation to selected resources.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

business requirements relating to required resources, including legislative and regulatory

business venture profile and structure

factors impacting type of resources required, including:

benefits and challenges of specific resources

functions of required digital technologies, business equipment and machinery

warranties and conditions of use

factors impacting quantity of resources required, including:

business profile

projected business activity levels

business financial position

workplace procedures and systems for:

selecting and documenting resources to be acquired

seeking approval for resource acquisition

engaging with potential and existing suppliers

negotiating arrangements for supply of resources

using and maintaining resources.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

business equipment and resources, including maintenance manuals

business technology, including internet access

workplace documentation and resources relevant to performance evidence, including a sample business profile.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBESB401 Research and develop business plans

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to research and develop business plans for achieving business goals and objectives.

The unit applies to those establishing or operating a business providing self-employment, as well as those establishing a new venture as part of a larger organisation.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence – Entrepreneurship and Small Business

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare to develop business plan	1.1 Identify purpose and required components of business plan 1.2 Identify and document business goals, objectives and budget 1.3 Research market needs and estimate market size
2. Draft business plan	2.1 Establish resource, legal and compliance requirements according to identified business goals and objectives 2.2 Assess product mix, volumes and pricing opportunities relevant to the identified target market and according to business goals and objectives 2.3 Plan marketing activities relevant to the product mix and according to marketing objectives and strategies and budgetary requirements 2.4 Develop draft plan according to identified business goals, objectives and market needs 2.5 Analyse draft plan and identify, assess and prioritise internal and external risks according to workplace procedures 2.6 Research specialist services and sources of advice and cost according to available resources
3. Create a business plan	3.1 Identify costs associated with production and delivery of business products and/or services 3.2 Calculate prices based on costs and profit targets, as a charge-out rate for labour or unit price for products and/or services 3.3 Prepare cash flow projections to enable business operation according to business plan and legal requirements 3.4 Select budget targets to enable ongoing monitoring of financial performance 3.5 Identify sources of finance for required liquidity according to business goals and objectives and workplace procedures
4. Finalise business planning and plan for risk	4.1 Develop risk management strategies according to business goals and objectives, and legal and compliance requirements, and established business activities 4.2 Assess likelihood of non-conformance with each component of business plan 4.3 Develop a contingency plan to address possible areas of nonconformance according to workplace procedures 4.4 Identify specific interests and objectives of key stakeholders and confirm their support of planning outcomes

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Reading	Identifies, analyses and evaluates information during planning process
Writing	Prepares written documentation that communicates plan information clearly and effectively
Numeracy	Interprets numerical information to determine prospective markets, resource allocations and business profits/losses
Self-management	Identifies implications of legal and compliance requirements related to own work Makes a range of critical and non-critical decisions, taking a range of constraints into account
Planning and organising	Uses a combination of formal, logical planning processes to identify relevant information and to evaluate alternative strategies or methods

Unit Mapping Information

Supersedes and is equivalent to BSBSMB404 Undertake small business planning.

Supersedes but is not equivalent to:

BSBSMB415 Refine and strengthen a small business

BSBSMB422 Plan small business growth.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBESB401 Research and develop business plans

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

develop at least one business plan that addresses the goals and objectives of a business or business venture.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

legal and compliance requirements relating to business operation to be included in plan, including:

environmental

work health and safety (WHS), including WHS responsibilities and procedures for identifying hazards relating to business profile

equal opportunity

industrial relations

types of business planning, including:

feasibility studies

strategic, operational, financial and marketing planning

factors affecting structure of business plan, including:

purpose of plan

target audience

desired outcomes

key components of business plan, including:

sources and costs of finance to provide required liquidity and profitability for business

marketing strategies and methods to promote market exposure of business

methods or means of production or operation required for business

staffing requirements to effectively produce or deliver products and services

contingency plan

methodology for researching and preparing a business plan

common business risks and risk management strategies

workplace procedures for:

assessing and prioritising internal and external risks to business

establishing resource requirements aligned to business goals and objectives, including for calculating staffing requirements to produce or deliver products and/or services

developing a business contingency plan for unexpected events and situations

developing risk management strategies.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

legislation, regulations, standards and codes relating to business described in performance evidence

workplace documentation and resources relevant to performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBESB404 Market new business ventures

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to develop and implement a marketing strategy that is integrated into the business plan in order to improve the performance of a business venture. It involves analysing and interpreting market data.

The unit applies to those establishing a business providing self-employment, as well as those establishing a new venture as part of a larger organisation.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence – Entrepreneurship and Small Business

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Develop marketing strategy for business venture	1.1 Identify focus of marketing activities according to business plan objectives and products and/or services being provided 1.2 Establish marketing objectives in consultation with required people and according to business plan and workplace procedures 1.3 Identify customer base, target market and competitors according to identified marketing objectives 1.4 Establish and evaluate strategy to ensure ethical and cultural appropriateness and alignment with customer and industry expectations
2. Establish marketing mix for the business venture	2.1 Assess product mix, volumes and pricing opportunities according to marketing focus and business plan objectives 2.2 Research and evaluate costs and benefits of available distribution channels and customer service strategies 2.3 Select marketing and promotional activities to suit target market and according to marketing strategies 2.4 Analyse customer journey to evaluate marketing mix
3. Implement marketing strategy	3.1 Plan marketing activities according to marketing objectives and strategy and budgetary requirements 3.2 Communicate roles and responsibilities to required people according to marketing plan and workplace procedures 3.3 Monitor implementation of marketing activities according to marketing plan 3.4 Assess use of digital devices, platforms and technologies for effectiveness in implementing marketing activities
4. Evaluate marketing performance	4.1 Assess business performance according to business plan objectives 4.2 Develop a plan to address performance gaps 4.3 Analyse stakeholder response to all aspects of marketing mix to improve targeting and outcomes 4.4 Assess changes in customer requirements in both online and offline environments, where applicable, and identify opportunities for improvement

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Reading	Identifies, analyses and evaluates complex information from a range of sources
Writing	Prepares plans and other workplace documentation using structure, layout and terminology appropriate to audience
Oral communication	Presents ideas and requirements clearly and using language and non-verbal techniques appropriate to audience and environment Uses questioning and listening to check and confirm understanding
Numeracy	Analyses numerical information to determine budgetary requirements and product quantities Uses a range of calculation methods to evaluate costs and benefits
Initiative and enterprise	Reviews current situation and develops strategies to address improvements in marketing performance Implements actions as per plan, making slight adjustments if necessary and addressing some unexpected issues Uses formal and informal processes to monitor implementation of solutions
Planning and organising	Takes responsibility for planning and organising own workload, identifying ways of sequencing and combining elements for greater efficiency

Unit Mapping Information

Supersedes and is equivalent to BSBSMB403 Market the small business.

Supersedes but is not equivalent to BSBSMB409 Build and maintain relationships with small business stakeholders.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBESB404 Market new business ventures

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

develop and implement a marketing strategy for a business or new business venture, addressing activities in the digital environment.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

workplace processes and procedures for:

developing marketing objectives and marketing mix

identifying industry market trends relating to marketing new business ventures

communicating roles and responsibilities in marketing strategies to those involved

key features of a marketing mix that addresses market and business venture needs and:

optimises sales and profit

evaluates costs and benefits

determines customer needs and promotional activities

ethically and culturally appropriate practices relating to marketing new business ventures

performance evaluation methods relating to marketing strategies

methods of:

analysing costs and benefits of marketing strategies

monitoring customer satisfaction

conducting market analysis and research

key features of current digital devices, platforms and technologies that achieve marketing objectives by engaging, responding to and monitoring customers.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

business technology, including software for analysis of data

workplace documentation and resources relevant to performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBESB406 Establish operational strategies and procedures for new business ventures

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to develop and implement operational strategies and procedures for new businesses.

The unit applies to those establishing a business providing self-employment, as well as those establishing a new venture as part of a larger organisation.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence – Entrepreneurship and Small Business

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Review operational strategies and procedures for business or new business venture	1.1 Develop a detailed operational plan that sets out clear action points to fulfil on business goals and objectives 1.2 Identify work health and safety (WHS) and environmental issues and implement strategies to minimise risk factors 1.3 Review and evaluate, where appropriate, a quality assurance process for the business in line with industry standards, compliance requirements and cultural criteria 1.4 Develop operational key performance indicators (KPIs) that align to business plan 1.5 Align KPIs to business strategies, including utilisation of existing or new technologies, where practicable, to optimise business performance
2. Implement developed operational strategies and procedures	2.1 Implement systems to evaluate business performance and customer satisfaction, including by setting KPIs or targets 2.2 Implement systems to control stock, expenditure or cost, wastage or shrinkage and risks to health and safety according to business plan, incorporating new digital technologies where applicable 2.3 Identify and manage staffing requirements, considering a range of permanent and flexible arrangements, and adhering to budgetary constraints 2.4 Provide products and/or services according to established legal, ethical cultural and technical standards 2.5 Provide products and/or services according to time, cost and quality specifications, and customer requirements, incorporating new digital technologies where applicable 2.6 Apply quality procedures to address product and/or service and customer requirements
3. Evaluate business performance	3.1 Use digital technologies to regularly evaluate and review achievement of operational targets to ensure optimum business performance, according to business goals and objectives 3.2 Review and document systems and structures to support business performance 3.3 Investigate and analyse operating problems to establish causes and implement changes as required, as part of business quality system 3.4 Update operational policies and procedures to incorporate corrective action
4. Review business operations	4.1 Review and adjust business operations to increase business success, according to business goals and objectives 4.2 Research and implement new and emerging digital technologies into business operations according to business goals and objectives and workplace procedures 4.3 Research new business opportunities and adjust business goals and objectives as new opportunities arise

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Reading	Evaluates complex text to determine legislative, regulatory and workplace documentation
Writing	Prepares written reports and workplace documentation that communicate information clearly and effectively
Numeracy	Interprets numerical information to manage performance information and regulate cash flow
Self-management	Evaluates adherence to workplace policies and procedures and considers own role for its contribution to broader goals of work environment Identifies implications of legal and regulatory responsibilities for own work, with specific reference to safety Identifies concepts, principles and features of approaches in use in other contexts and applies them to own situation
Planning and organising	Develops plans to manage relatively complex, non-routine tasks that may contribute to longer-term operational and strategic goals

Unit Mapping Information

Supersedes and is equivalent to BSBSMB420 Evaluate and develop small business operations.

Supersedes but is not equivalent to:

BSBFRA401 Manage compliance with franchisee obligations and legislative requirements

BSBFRA402 Establish a franchise

BSBFRA403 Manage relationship with franchisor

BSBFRA404 Manage a multiple-site franchise

BSBFRA501 Establish a franchise operation

BSBFRA502 Manage a franchise operation

BSBFRA503 Manage establishment of new sites or regions

BSBFRA504 Manage relationships with franchisees

BSBFRA505 Manage closure of a franchise

BSBIPR501 Manage intellectual property to protect and grow business

BSBSMB423 Create a digital technology plan for small business.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBESB406 Establish operational strategies and procedures for new business ventures

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

develop strategies and procedures to manage operations for at least one new business or new business venture, including:

an operational plan

risk management procedures

a quality assurance process

performance measures.

In the course of the above, the candidate must:

use existing, new and emerging digital technologies to optimise business performance

research and record business improvements.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

legislation, regulations, industry codes of practice and standards specific to small business described in performance evidence

key features of methods for implementing operation and revenue control systems, including for controlling stock and expenditure

methods for evaluating performance and implementing improvements, including:

identifying and meeting staffing requirements

analysing and correcting business problems

reviewing and adjusting the business plan

work health and safety (WHS) responsibilities and procedures for managing hazards and assessing risks associated with business described in performance evidence

principles of risk management, including risk assessment

quality assurance system principles and methods

role of digital technologies and innovation in modern business

key features of systems to manage staff, stock, expenditure, services and customer service

key features of required technical or specialist skills relevant to business operations

workplace procedures for implementing new and emerging digital technologies into business operations.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

business equipment and resources, including business technology

legislation, regulations, codes of practice and standards relating to business described in performance evidence

workplace documentation and resources relevant to performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBESB407 Manage finances for new business ventures

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to implement and review financial management strategies, including by using new and emerging digital technologies and interpreting financial reports and other numerical data.

The unit applies to those establishing a business providing self-employment, as well as those establishing a new venture as part of a larger organisation.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence – Entrepreneurship and Small Business

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Implement financial strategy	1.1 Identify financial information requirements and obtain specialist services, as required 1.2 Produce financial budgets or projections for each forward period, and distribute to required people according to legal requirements and workplace procedures 1.3 Develop a plan to negotiate and manage business capital to best enable implementation of the business plan 1.4 Develop and maintain strategies and enable adequate financial provision for taxation according to legal requirements 1.5 Develop, monitor and maintain client credit policies to maximise cash flow 1.6 Select key performance indicators (KPIs) to enable ongoing monitoring of financial performance in line with business plan 1.7 Record and communicate financial procedures to required personnel to facilitate implementation of business plan according to workplace procedures
2. Monitor financial performance	2.1 Use available systems to monitor and report on financial performance targets, and analyse data to establish extent to which financial goals have been met 2.2 Monitor marketing and operational strategies for their effects on financial goals 2.3 Calculate and evaluate financial ratios according to own business and/or industry benchmarks
3. Review financial performance	3.1 Assess financial strategy to determine whether variations or alternative plans are needed according to workplace procedures, and change as required 3.2 Research and implement, with relevant personnel, new and emerging digital technologies to boost business profitability according to business plan

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Reading	Evaluates complex text to determine legislative, regulatory and workplace documentation
Writing	Prepares written reports and workplace documentation that communicate complex information clearly and effectively
Oral communication	Articulates clearly using specific and relevant language suitable to audience to convey requirements, and employs listening and questioning techniques to confirm understanding
Numeracy	Interprets numerical information to calculate required financial information
Self-management	Identifies implications of legal and regulatory responsibilities for own work Selects appropriate form, channel and mode of communication for a specific purpose relevant to own role
Initiative and enterprise	Uses formal and informal processes to monitor implementation of ideas and analyse outcomes
Planning and organising	Develops plans to manage relatively complex, non-routine tasks that may contribute to longer-term operational and strategic goals

Unit Mapping Information

Supersedes and is equivalent to BSBSMB421 Manage small business finances.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBESB407 Manage finances for new business ventures

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

implement a financial strategy for at least one business or new business venture according to business plan and goals.

In the course of the above, the candidate must:

adhere to legal requirements

produce financial projections, including cash flow estimates

develop a plan to negotiate and manage business assets and financial capital

define strategies for debt collection and contingencies for debtors

manage cash flow

define key indicators for financial performance

communicate with required people

seek specialist services, where required

monitor the financial performance of the business and make changes to strategy as required

identify opportunities to implement new and emerging digital technologies to support the financial management of the business.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

legislative and regulatory financial requirements that apply to new business venture described in performance evidence

key purposes of financial reports

components of financial budgets or projections, including cash flow estimates

workplace procedures for:

recording and communicating financial procedures to required personnel

distributing financial budgets and projections

using digital technologies to monitor and report on financial performance targets and analyse data

assessing and changing financial plan

forms, channels and modes of communication used in relation to managing business finances

key features of business and industry benchmarking used to evaluate financial ratios

key features of financial decision-making relevant to the business, including:

strategies that enable adequate financial provision for taxation

components of client credit policies, including contingencies for debtors in default

key features of significant financial indicators

key features of balance sheet preparation and interpretation

key features of debt collection procedures and strategies

key features of profit and loss statement preparation and interpretation

key features of stock records and stock control relevant to the business.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

business equipment and resources, including business technology

legislation, regulations, codes of practice and standards relating to business described in performance evidence

workplace documentation and resources relevant to performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBFRA401 Manage compliance with franchisee obligations and legislative requirements

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to comply with obligations set out in the franchising agreement and with relevant legislative requirements specific to the type of franchise.

It applies to individuals who require a broad knowledge of franchisee obligations and legislative requirements and who use this knowledge to develop compliance strategies.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Franchising

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1 Determine franchisee obligations and legislative requirements	1.1 Identify obligations under franchising agreement 1.2 Identify relevant legislative requirements 1.3 Access codes of practice and material that interprets and explains obligations and legislative requirements 1.4 Clarify obligations and legislative requirements with franchisor and relevant government and licensing agencies
2 Develop strategies for compliance with franchisee obligations and legislative requirements	2.1 Analyse available information on obligations and legislative requirements to develop strategies for compliance 2.2 Check strategies with franchisor to determine suitability to operate franchise within obligations and legislative requirements 2.3 Use strategies to develop regular, cyclical compliance checks 2.4 Complete training to facilitate compliance requirements
3 Undertake scheduled compliance checks	3.1 Communicate compliance requirements to staff 3.2 Delegate compliance checks to relevant staff and provide training and support for staff to carry out these checks 3.3 Record timing and outcomes of compliance checks according to organisational requirements 3.4 Identify instances of noncompliance from compliance checks
4 Act on identified instances of non-compliance with franchisee obligations and legislative requirements	4.1 Determine courses of action to address instances of noncompliance 4.2 Seek assistance of franchisor or other relevant parties to address noncompliance 4.3 Take action to address noncompliance 4.4 Make checks to ensure noncompliance has been addressed 4.5 Monitor compliance in a specific area to ensure continuing compliance 4.6 Analyse reasons for noncompliance to guide future compliance

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Learning	2.4	Undertakes skill development in line with compliance requirements
Reading	1.1-1.4, 2.1-2.3, 3.3, 3.4, 4.4-4.6	Recognises and interprets a variety of textual information to determine legislative and regulatory requirements, trends and outcomes
Writing	1.4, 2.1, 3.1, 3.3, 3.4, 4.2, 4.3, 4.6	Develops material for a specific audience using clear and detailed language to convey explicit information, requirements and outcomes
Oral Communication	1.4, 2.2, 3.1, 3.2, 4.2	Delivers factual information appropriate to audience and environment using appropriate language, tone and syntax Uses active listening and questioning techniques to clarify and confirm understanding
Navigate the world of work	1.1-1.4, 2.1, 2.3, 2.4, 3.1, 3.3, 3.4, 4.1-4.6	Takes personal responsibility for following explicit and implicit policies, procedures and legislative requirements
Interact with others	1.4, 3.1, 3.2, 4.2	Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role Plays an active role in workgroup discussions, playing some attention to the perspectives of others
Get the work done	1.1, 1.2, 2.1, 2.3, 3.2, 4.1, 4.6	Takes responsibility for planning, sequencing and delegating tasks for efficiency and effective outcomes Selects from a range of predetermined options in routine situations, identifying and taking some situational factors into account Reflects on outcomes and determines key concepts that could be adapted in future situations Seeks input before implementing problem solving strategies

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBFRA401 Manage compliance with franchisee obligations and legislative requirements	BSBFRA401B Manage compliance with franchisee obligations and legislative requirements	Updated to meet Standards for Training Packages	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBFRA401 Manage compliance with franchisee obligations and legislative requirements

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package version 1.0.

Performance Evidence

Evidence of the ability to:

develop compliance strategies in accordance with franchising agreement obligations and legislative requirements

communicate compliance requirements to staff

provide support to staff who will carry out compliance checks

develop and implement schedule to carry out compliance checks

record outcomes of compliance checks according to organisational requirements

take action to address instances of noncompliance.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the evidence requirements safely and effectively, the individual must:

identify work health and safety (WHS) requirements:

as specific to nature and type of franchise

as generic to all workplaces

outline other relevant legislation, codes of practice and national standards that affect franchise operations

explain franchise specific obligations:

as per franchise agreement

as per updates and amendments to agreement over time

describe methods for carrying out compliance checks of franchise operations

list penalties for noncompliance within the context for franchisee obligations and legislative requirements.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership – franchising field of work and include access to:

office equipment and resources

relevant legislation and regulations

examples of real franchise agreements and related documentation.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBFRA402 Establish a franchise

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to establish a franchise from the initial research phase through to finalising a franchising agreement with the franchisor and opening the franchise for business.

It applies to potential franchisees who will operate under formal franchising agreements and focuses on the planning aspects of the establishment of a franchise.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Franchising

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1 Identify opportunities for establishing franchise	1.1 Research and identify franchising opportunities 1.2 Determine own interests and skills to assess suitability for identified opportunities 1.3 Determine requirements for establishing a specific franchise 1.4 Research and check viability and business record of franchisor in prospective franchise 1.5 Enter into negotiations with a franchisor to establish a franchise
2 Complete business plan	2.1 Access business plan proforma, as appropriate 2.2 Consult franchisor and others in process of developing business planning documents 2.3 Research and determine financing options 2.4 Finalise financial planning for franchise 2.5 Undertake market analysis for franchise opportunity and complete marketing plan 2.6 Research and determine needs for premises in appropriate area 2.7 Compile relevant information into business plan
3 Identify and address learning needs	3.1 Determine required skills and knowledge to manage a franchise, and identify gaps for self and others 3.2 Seek assistance to assess and address learning needs and document these in the form of a learning plan 3.3 Determine training required by franchisor of a franchisee 3.4 Undertake learning plan and required training programs
4 Finalise agreements	4.1 Complete finance agreements 4.2 Access legal advice as required 4.3 Finalise and sign off franchising agreement 4.4 Obtain required permits for franchise operation 4.5 Finalise contracts and agreements with third parties
5 Prepare for opening of franchise	5.1 Obtain physical and human resources required to manage franchise 5.2 Undertake marketing activities associated with opening the franchise 5.3 Open the franchise for business

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Learning	3.1, 3.2, 3.4	Reviews own competencies and those of others to determine skill gaps and future training requirements
Reading	1.1, 1.4, 2.1-2.7, 3.1-3.4, 4.1-4.5, 5.1, 5.2	Identifies and evaluates a variety of texts to determine business requirements
Writing	1.1, 1.4, 1.5, 2.3-2.7, 3.1-3.3, 4.1, 4.3, 4.5, 5.2	Records results of analysis of information and consultations using clear and comprehensible language and layout Prepares factual and informative content in documentation which meets requirements of purpose and audience
Oral Communication	1.5, 2.2, 3.2, 3.3, 4.2, 4.5	Participates in verbal exchanges of information and elicits the view and opinions of others by listening and questioning Articulates requirements clearly, based on language appropriate to audience and environment
Numeracy	2.4, 4.1	Uses mathematical formula to calculate financial requirements and finalise official agreements
Navigate the world of work	1.4, 4.1-4.5	Takes personal responsibility for establishing and adhering to legal/regulatory responsibilities relevant to own work context
Interact with others	1.5, 2.2, 3.2	Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role Seeks guidance and assistance to address learning needs
Get the work done	1.1-1.4, 2.1, 2.3-2.6, 3.1, 3.3, 5.1, 5.2, 5.3	Takes responsibility for planning, sequencing and prioritising tasks and own workload for efficiency and effective outcomes Takes responsibility for the outcomes of decisions related directly to own role

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBFRA402 Establish a franchise	BSBFRA402B Establish a franchise	Updated to meet Standards for Training Packages	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBFRA402 Establish a franchise

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

determine own suitability for franchise

complete a business plan

identify and plan learning needs

apply knowledge of relevant legislation, codes of practice and national standards.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

outline legislation, regulations and codes of practice that effect franchise operations

explain franchisee-specific obligations as per franchise agreement

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership – franchising field of work. This includes access to:

office equipment and resources

examples of real franchisee agreements and related documentation.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBFRA403 Manage relationship with franchisor

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required by the franchisee to manage the business relationship with the franchisor.

It applies to individuals who need to develop good working relationships with their franchisor within the Franchising Code of Conduct.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Franchising

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1 Establish relationship with franchisor	1.1 Identify the franchisor’s representative/s or liaison person/s 1.2 Identify communication channels with the franchisor’s representative/s or liaison person/s 1.3 Establish schedule of contact with the franchisor’s representative/s or liaison person/s 1.4 Hold initial meeting with the franchisor’s representative/s or liaison person/s to initiate ongoing relationship 1.5 Ensure participation in the franchisee advisory council meetings and relevant activities
2 Determine services available from franchisor	2.1 Consult with the franchisor’s representative/s or liaison person/s to determine range of services available through the franchisor 2.2 Establish schedule for accessing services of the franchisor 2.3 Access services available through the franchisor according to schedule and as needs arise in the course of business operations 2.4 Maintain currency of information relating to services available through the franchisor
3 Implement strategies for meeting franchisee’s financial obligations	3.1 Identify franchisee’s financial obligations to the franchisor 3.2 Develop and implement strategies and procedures to meet franchisee’ financial obligations 3.3 Undertake planning to facilitate ongoing management of franchise
4 Resolve disputes with franchisor	4.1 Identify disputes with the franchisor and enter into negotiations with the franchisor’s representative/s or liaison person/s in line with complaints handling procedure as described in the Franchising Code of Conduct 4.2 Seek assistance from third parties or mediators to facilitate resolution of disputes arising with the franchisor and in line with the complaints handling procedure 4.3 Resolve disputes and document courses of agreed action 4.4 Implement agreed courses of action to resolve disputes 4.5 Use lessons learned from disputes to guide future business operations and to facilitate positive relationships with the franchisor

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.1, 1.2, 2.2-2.4, 3.1, 3.2, 4.2	Interprets textual information obtained from a range of sources and determines how content may be applied to individuals and organisational requirements
Writing	1.3, 2.2, 2.4, 3.2, 4.2, 4.3	Uses clear, specific and industry-related terminology to complete and update workplace documentation to convey explicit information, requirements and recommendations
Oral Communication	1.3-1.5, 2.1, 2.4, 4.1-4.3, 4.5	Articulates requirements clearly using language appropriate to audience and environment Uses active listening and questioning techniques to clarify and confirm understanding
Numeracy	3.1	Identifies and comprehends relevant mathematical information to manage financial obligations and account for expenditures
Navigate the world of work	2.3, 3.2, 4.1	Recognises, develops and follows explicit and implicit protocols and meets expectations associated with own role
Interact with others	1.2-1.5, 2.1, 4.1, 4.2	Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role Uses a range of strategies to establish a sense of connection with others Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group interaction
Get the work done	1.1-1.3, 2.2-2.4, 3.1- 3.3, 4.1, 4.3-4.5	Plans, organises and implements tasks required to achieve required outcomes in accordance with franchise arrangement Applies formal problem solving skills to address issues, seeking expert assistance if required Identifies some key principles that may be relevant in future situations

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBFRA403 Manage relationship with franchisor	BSBFRA403B Manage relationship with franchisor	Updated to meet Standards for Training Packages	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBFRA403 Manage relationship with franchisor

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

communicate regularly and effectively with the franchisor and/or representatives

identify and resolve disputes

conduct financial planning to meet predetermined requirements

make suggestions for improvements in future work.

implement processes to manage the relationship between franchisor and self.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain franchise specific obligations as per franchise agreement, specifically financial obligations

define the roles of others such as mediators/third parties

explain various problem solving techniques that might be relevant to this specific context.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership – franchising field of work. This includes access to:

business documentation

feedback from franchisor

equipment and resources.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBFRA404 Manage a multiple-site franchise

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to manage a multiple-site franchise.

A multiple-site franchise refers to an agreement between a franchisor and a franchisee for the operation of the franchise across more than one site or region.

It applies to franchisees operating under formal franchising agreements over multiple sites.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Franchising

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1 Plan for managing multiple-site franchise	1.1 Determine strategies for managing multiple-site franchise operations in consultation with the franchisor and within the franchisor’s multiple-site policy 1.2 Document policies and procedures to support strategies for managing a multiple-site franchise 1.3 Determine and obtain physical resources to manage a multiple-site franchise 1.4 Determine and document practices to manage a multiple-site franchise 1.5 Design duplicate management systems for each site of operation under a multiple-site operation
2 Appoint staff for multiple-site franchise	2.1 Select and recruit staff for a multiple-site franchise 2.2 Determine and communicate to all relevant parties, responsibilities and roles of supervisor or manager of site 2.3 Determine, document as an action plan, and implement learning needs of supervisors or managers
3 Implement plan for managing multiple-site franchise	3.1 Communicate and clarify policies, procedures and practices to manage a multiple-site franchise with supervisors or managers 3.2 Develop a monitoring plan for management of a multiple-site franchise 3.3 Delegate tasks to supervisors or managers and followup to ensure completion 3.4 Develop networks with other franchisees and multiple-site operators to inform best practice for multiple-site operation 3.5 Develop a review process for evaluating effectiveness and efficiency of management of a multiple-site franchise 3.6 Design and implement schedule of activities to manage a multiple-site franchise
4 Monitor multiple-site franchise	4.1 Monitor and implement plan for managing a multiple-site franchise 4.2 Seek feedback from franchisor on effectiveness and efficiency of management of a multiple-site franchise 4.3 Identify and act on required interventions from monitoring process 4.4 Provide feedback to managers or supervisors to guide efficient and effective management of franchise sites 4.5 Identify ongoing training needs for managers or supervisors and facilitate required training
5 Review management of multiple-site franchise	5.1 Implement review process for evaluating effectiveness and efficiency of management of a multiple-site franchise 5.2 Seek feedback and information from franchiser to inform review process 5.3 Identify improvements in management of sites from review process 5.4 Identify, communicate and implement improvements to managers or supervisors 5.5 Monitor effectiveness of improvements

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Learning	4.5	Reviews competencies of managers and supervisors to determine skill gaps and future training needs
Reading	1.1-1.4, 2.1-2.3, 3.1, 5.1	Critically organises, evaluates and analyses text within job specifications and work processes relating to managing multiple-site franchises and other related outcomes of the job
Writing	1.1, 1.2, 1.4, 1.5, 2.1, 2.2, 3.1-3.6, 4.1, 4.2, 4.4, 5.1-5.5	Communicates complex relationships between ideas and information, displaying good knowledge of structure and layout, employing a broad vocabulary and relevant grammatical structure
Oral Communication	1.1, 1.3, 1.4, 2.1-2.3, 3.1, 3.3, 4.2-4.5, 5.2, 5.4	Participates in verbal exchanges using appropriate tone, language and syntax, and elicits the views and opinions of others by listening and questioning
Navigate the world of work	3.1	Recognises and follows explicit and implicit protocols and meets expectations associated with own role
Interact with others	1.1, 2.1-2.3, 3.1, 3.3, 3.4, 4.2, 4.4, 5.2, 5.4	Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role Shares information, offers assistance voluntarily and provides feedback on others’ work
Get the work done	1.1-1.5, 2.1-2.3, 3.1, 3.2, 3.4-3.6, 5.3, 5.4	Takes responsibility for planning, sequencing and prioritising tasks and own workload for efficiency and effective outcomes Uses analytical and lateral thinking to review current practices and develop new or improved processes and services Uses the main features and functions of digital tools to complete work tasks and access information

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBFRA404 Manage a multiple-site franchise	BSBFRA404B Manage a multiple-site franchise	Updated to meet Standards for Training Packages	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBFRA404 Manage a multiple-site franchise

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

determine, implement and review a management strategy for all sites

document and monitor plans for all sites

document interventions for all sites.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

identify work health and safety (WHS) requirements:

specific to nature and type of franchise

generic to all workplaces

outline legislation, codes of practice and national standards relevant to franchising

explain franchise specific obligations as per franchise agreement

outline important points in managing a multiple site franchise.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership – franchising field of work. This includes access to:

business documentation

feedback from franchisor and managers or supervisors

office equipment and resources.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBHRM404 Review human resource functions

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to undertake research that supports work across a range of human resource functional areas.

It applies to individuals who require a broad understanding of human resource functions, associated policy frameworks and the administrative requirements to support these functions and policies.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Workforce Development – Human Resource Management

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1 Research human resources functions	1.1 Review business strategy and human resource strategy, clarify human resource issues for review, and document scope of review 1.2 Identify local, state or territory, national and international human resource networks for human resource professionals 1.3 Identify information sources for human resource data and information 1.4 Select a research strategy suitable to the topic and consult with relevant personnel 1.5 Undertake research and review research findings
2 Review policy and procedures frameworks	2.1 Locate policies and procedures relevant to the organisation 2.2 Analyse strengths and weaknesses of policies and procedures 2.3 Consider legislation, regulations and standards that apply to the policies and procedures and the organisation 2.4 Identify sustainability issues that relate to human resource functions
3 Apply ethical framework	3.1 Review ethical requirements associated with the human resource function under review 3.2 Consider ethical obligations of human resource personnel working in the area under review 3.3 Document behaviours associated with working ethically in the area under review
4 Analyse human resource metrics	4.1 Select appropriate technology to gather workforce data and information to review human resource functions 4.2 Identify sources of workforce data 4.3 Collate and analyse data and establish key trends and critical information
5 Report research outcomes	5.1 Identify options for change suited to the organisation’s culture, and any possible change barriers 5.2 Collate, analyse and document key findings of the review 5.3 Write report on outcomes of research 5.4 Develop recommendations for change

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.1-1.5, 2.1- 2.3, 3.1, 4.1, 4.3	Critically evaluates and applies content from a range of structurally complex texts
Writing	1.1, 3.3, 4.3, 5.2-5.4	Develops a range of documentation using tone, structure and language suited to context and audience
Oral Communication	1.1, 1.4	Asks questions to gather information and listens carefully to evaluate information Uses appropriate vocabulary and tone in consultation process
Navigate the world of work	2.1-2.3, 3.1, 3.2	Takes personal responsibility for following explicit and implicit policies, procedures and legislative requirements
Interact with others	1.4	Selects and uses appropriate conventions and protocols when communicating with relevant personnel Forms connections with others who can contribute to effective work outcomes
Get the work done	1.2-1.5, 2.1, 2.2, 2.4, 3.1, 4.1, 4.2, 5.1	Takes responsibility for planning, sequencing and prioritising tasks and own workload for efficiency and effective outcomes Makes routine decisions and implements standard procedures for routine tasks, using formal decision-making processes for more complex and non-routine situations Contributes to continuous improvement of current work practices by applying basic principles of analytical and lateral thinking Uses the main features and functions of digital tools to complete work tasks and access information

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBHRM404 Review human resource functions	BSBHRM404A Review human resources functions	Updated to meet Standards for Training Packages Minor change to unit title	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBHRM404 Review human resource functions

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

prepare reports reviewing key human resource functions applying all ethical, organisational and legislative considerations

use appropriate technology to collect and analyse workforce data.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

identify the key provisions of legal and compliance requirements that apply to the organisation

summarise relevant organisational policy and procedure frameworks

summarise relevant ethical parameters

explain how information technology can help analyse human resource metrics

outline the roles and responsibilities of human resource practitioners.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the workforce development – human resource development field of work and include access to:

business and human resource strategies

human resource policies and procedures, including ethical framework

relevant legislation, regulations and codes of practice

workforce data

business technology

interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBHRM506 Manage recruitment selection and induction processes

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to manage all aspects of recruitment selection and induction processes in accordance with organisational policies and procedures.

It applies to individuals or human resource personnel who take responsibility for managing aspects of selecting new staff and orientating those staff in their new positions. It is not assumed that the individual will be directly involved in the selection processes themselves, although this may well be the case.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Workforce Development – Human Resource Management

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1 Develop recruitment, selection and induction policies and procedures	1.1 Analyse strategic and operational plans and policies to identify relevant policies and objectives 1.2 Develop recruitment, selection and induction policies and procedures and supporting documents 1.3 Review options for technology to improve efficiency and effectiveness of recruitment and selection process 1.4 Obtain support for policies and procedures from senior managers 1.5 Trial forms and documents supporting policies and procedures and make necessary adjustments 1.6 Communicate policies and procedures to relevant staff and provide training if required
2 Recruit and select staff	2.1 Determine future human resource needs in collaboration with relevant managers and sections 2.2 Ensure current position descriptors and person specifications for vacancies are used by managers and others involved in recruitment, selection and induction processes 2.3 Provide access to training and other forms of support to all persons involved in recruitment and selection process 2.4 Ensure advertising of vacant positions complies with organisational policy and legal requirements 2.5 Utilise specialists where necessary 2.6 Ensure selection procedures are in accordance with organisational policy and legal requirements 2.7 Ensure processes for advising applicants of selection outcome are followed 2.8 Ensure job offers and contracts of employment are executed promptly, and new appointments are provided with advice about salary, terms and conditions
3 Manage staff induction	3.1 Provide access to training and ongoing support for all persons engaged in staff induction 3.2 Check induction processes are followed across the organisation 3.3 Oversee management of probationary employees and provide them with feedback until their employment is confirmed or terminated 3.4 Obtain feedback from participants and relevant managers on extent induction process is meeting its objectives 3.5 Make refinements to induction policies and procedures

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.1, 1.2, 2.2, 2.4, 2.6, 2.7	Critically evaluates and applies content from a range of complex texts to determine legislative and business requirements
Writing	1.2-1.6, 2.1, 3.3-3.5	Demonstrates clear writing skills by selecting appropriate conventions and to express precise meaning relevant to context and audience
Oral Communication	1.4, 1.6, 2.1, 2.3, 3.3, 3.4	Draws on a repertoire of open questioning and active listening when seeking feedback from others Uses appropriate terminology and non-verbal features to present information and clarify understanding
Numeracy	2.8	Analyses numerical information to determine employees’ remuneration packages Makes basic calculations to ensure work output is delivered in a timely manner
Navigate the world of work	1.1, 1.2, 1.5, 1.6, 2.4, 2.6	Understands and adheres to relevant organisational policies and procedures Develops or updates organisational policies to meet organisational objectives Considers own role in terms of its contribution to broader goals of work environment
Interact with others	1.4, 1.6, 2.1-2.3, 2.5, 2.7, 2.8, 3.1, 3.3, 3.4	Seeks expert advice and skills training where required Selects appropriate mode of communication for a specific purpose relevant to own role Uses effective communication skills to liaise with a range of people across the organisation
Get the work done	1.1-1.3, 1.5, 1.6, 2.1, 2.3, 2.7, 2.8, 3.1, 3.2, 3.3	Plans and implements tasks required to deliver timely outcomes, negotiating some key aspects with others Monitors implementation of plans and adjusts as necessary Considers whether and how often others should be involved, using consultative or collaborative processes as an integral part of the decision-making process Analyses outcomes of decisions to identify improvement opportunities Actively identifies systems, devices and applications with potential to meet current and future needs

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBHRM506 Manage recruitment selection and induction processes	BSBHRM506A Manage recruitment selection and induction processes	Updated to meet Standards for Training Packages	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBHRM506 Manage recruitment selection and induction processes

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

develop or critically analyse a policy and procedures framework for recruitment, selection and induction

identify the need for recruitment

prepare and oversee appropriate documentation required for recruitment

select and advise job applicants appropriately

manage the induction process

comply with relevant legislation and organisational requirements.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

describe recruitment and selection methods, including assessment centres

explain the concept of outsourcing

describe the purpose of employee contracts and industrial relations

summarise relevant legislation, regulations, standards and codes of practice that may affect recruitment, selection and induction

explain why terms and conditions of employment are an important aspect of recruitment

explain the relevance of psychometric and skills testing programs to recruitment.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the workforce development – human resource development field of work and include access to:

an appropriate range of documentation and resources normally used in the workplace

relevant organisational policies and procedures

relevant legislation, regulations and codes of practice

business technology.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBINN301 Promote innovation in a team environment

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to be an effective and proactive member of an innovative team.

It applies to individuals who play a proactive role in demonstrating, encouraging or supporting innovation in a team environment. The individual may be a team participant or a team leader. Teams may be formal or informal and may comprise a range of personnel.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit Sector

Creativity and Innovation – Innovation

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1 Create opportunities to maximise innovation within the team	1.1 Evaluate and reflect on what the team needs and wants to achieve 1.2 Check out information about current or potential team members’ work in the context of developing a more innovative team 1.3 Bring people into the team or make suggestions for team members based on what needs to be achieved and the potential for cross fertilising ideas 1.4 Acknowledge, respect and discuss the different ways that people may contribute to building or enhancing the team
2 Organise and agree effective ways of working	2.1 Jointly establish ground rules for how the team will operate 2.2 Agree and communicate responsibilities in ways that encourage and reinforce teambased innovation 2.3 Agree and share tasks and activities to ensure the best use of skills and abilities within the team 2.4 Plan and schedule activities to allow time for thinking, challenging and collaboration 2.5 Establish personal reward and stimulation as an integral part of the team’s way of working
3 Support and guide colleagues	3.1 Model behaviour that supports innovation 3.2 Seek external stimuli and ideas to feed into team activities 3.3 Proactively share information, knowledge and experiences with other team members 3.4 Challenge and test ideas within the team in a positive and collaborative way 3.5 Proactively discuss and explore ideas with other team members on an ongoing basis
4 Reflect on how the team is working	4.1 Debrief and reflect on activities and on opportunities for improvement and innovation 4.2 Gather and use feedback from within and outside the team to generate discussion and debate 4.3 Discuss the challenges of being innovative in a constructive and open way 4.4 Take ideas for improvement, build them into future activities and communicate key issues to relevant colleagues 4.5 Identify, promote and celebrate successes and examples of successful innovation

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.2, 4.2	Interprets and analyses textual information, from a wide range of sources, to identify information relevant to team activities
Writing	2.2, 3.3, 4.4	Uses clear language and formats appropriate for the audience to highlight and present specific information
Oral Communication	1.2, 1.3, 1.4, 2.1, 2.2, 3.5, 4.1, 4.2, 4.3, 4.4, 4.5	Actively participates in verbal exchanges of ideas and elicits the views and opinions of team members by listening and questioning Uses clear language to clarify rules and roles relating to team activities in formal and informal situations
Numeracy	1.2, 4.2	Interprets numeric information relevant to team activities
Navigate the world of work	1.1, 3.1, 3.2, 3.5	Understands the nature and purpose of own role and how it affects others in the work context
Interact with others	1.1-1.4, 2.1, 2.2, 3.1, 3.2, 3.4, 3.5, 4.1, 4.2, 4.4, 4.5	Uses inclusive techniques to initiate, contribute and promote discussion amongst potentially diverse team members Recognises the importance of establishing and building effective working relationships Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role
Get the work done	1.3, 1.4, 2.2, 2.4, 2.5, 3.2, 3.4, 4.2, 4.4, 4.5	Plans, sequences and prioritises tasks for efficient and effective outcomes Contributes to continuous improvement of current work practices by applying basic principles of analytical and lateral thinking Uses problem-solving processes to address less predictable problems, and when appropriate, seeking input from others Reflects on outcomes and further explores own and the team’s role in implementing innovation

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBINN301 Promote innovation in a team environment	BSBINN301A Promote innovation in a team environment	Updated to meet Standards for Training Packages	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBINN301 Promote innovation in a team environment

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

apply practices that promote innovation within a team including:

modelling open and respectful communications

contributing to the make-up and rules of the team

planning and scheduling of activities

reflecting on activities, feedback and challenges to identity improvement options

encourage others to contribute to innovation in the team

implement improvements and communicate about them.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain what innovation is, the different types of innovation and the benefits of innovation

describe the internal and external factors that contribute to a team becoming and remaining innovative including:

team characteristics

the role of group dynamics and diversity

broader environmental factors

explain how activities can encourage or hinder innovation in a team including:

allocation of time and activities

modelling behaviour

rewards and recognition

communications

feedback.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the creativity and innovation and include access to:

workplace documents

case studies and, where possible, real situations

office equipment and resources

interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBLED501 Develop a workplace learning environment

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to encourage and support the development of a learning environment in which work and learning come together. Particular emphasis is on the development of strategies to facilitate and promote learning and to monitor and improve learning performance.

It applies to individuals who have a prominent role in encouraging, supporting and facilitating the development of a learning environment in which work and learning come together.

At this level work will normally be carried out within complex and diverse methods and procedures, which require the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Workforce Development – Learning and Development

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Create learning opportunities	1.1 Identify potential formal and informal learning opportunities 1.2 Identify learning needs of individuals in relation to the needs of the team and/or enterprise and available learning opportunities 1.3 Develop and implement learning plans as an integral part of individual and team performance plans 1.4 Develop strategies to ensure that learning plans reflect the diversity of needs 1.5 Ensure organisational procedures maximise individual and team access to, and participation in, learning opportunities 1.6 Ensure effective liaison occurs with training and development specialists and contributes to learning opportunities which enhance individual, team and organisational performance
2. Facilitate and promote learning	2.1 Develop strategies to ensure that workplace learning opportunities are used and that team members are encouraged to share their skills and knowledge to encourage a learning culture within the team 2.2 Implement organisational procedures to ensure workplace learning opportunities contribute to the development of appropriate workplace knowledge, skills and attitudes 2.3 Implement policies and procedures to encourage team members to assess their own competencies and to identify their own learning and development needs 2.4 Share the benefits of learning with others in the team and organisation 2.5 Recognise workplace achievement by timely and appropriate recognition, feedback and rewards
3. Monitor and improve learning effectiveness	3.1 Use strategies to ensure that team and individual learning performance is monitored to determine the type and extent of any additional workbased support required and any Work Health and Safety (WHS) issues 3.2 Use feedback from individuals and teams to identify and introduce improvements in future learning arrangements 3.3 Make adjustments, negotiated with training and development specialists, for improvements to the efficiency and effectiveness of learning 3.4 Use processes to ensure that records and reports of competency are documented and maintained within the organisation’s systems and procedures to inform future planning

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Learning	1.1, 1.2, 1.3, 1.4, 2.1, 2.4, 3.1, 3.2	Develops strategies to develop learning plans of self and others to meet a diversity of needs within organisational constraints Transfers skills and knowledge to a variety of learning development contexts
Reading	1.1-1.5, 2.1, 2.2, 2.5, 3.1-3.4	Interprets textual information obtained from a range of sources and determines how content may be applied to individuals and to organisational requirements
Writing	1.3, 1.4, 2.1, 2.2, 2.3, 2.5, 3.3, 3.4	Uses information from a range of sources to develop and document plans, strategies and feedback in accordance with organisational requirements Maintains records using correct technical and organisational vocabulary
Oral Communication	1.6, 2.4, 2.5, 3.2, 3.3	Present information and opinions using language and features appropriate to the audience and context Uses questioning and listening techniques to identify learning needs and obtain feedback
Navigate the world of work	1.5, 2.2, 2.3, 3.1, 3.4	Recognises and responds to both explicit and implicit organisational procedures and protocols and legislative/regulatory requirements Understands how own role meshes with others and contributes to broader goals
Interact with others	1.6, 2.1, 2.3 -2.5, 3.2, 3.3	Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group interaction, influencing direction and taking a leadership role on occasion Recognises the importance of building rapport to establish effective working relationships Applies a range of communication strategies to encourage others to share their knowledge and skills and reflect on the effectiveness of the interaction
Get the work done	1.1, 1.2, 1.3, 1.4, 2.1, 2.5, 3.1, 3.4	Uses logical processes to plan, implement and monitor learning in the workplace Systematically gathers and analyses relevant information and evaluates options to make informed decisions Evaluates outcomes of decisions to identify opportunities for improvement Uses digital tools to organise, store, integrate and share relevant information

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBLED501 Develop a workplace learning environment	BSBLED501A Develop a workplace learning environment	Updated to meet Standards for Training Packages	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBLED501 Develop a workplace learning environment

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0

Performance Evidence

Evidence of the ability to:

collaboratively review performance development needs of individuals and teams

plan professional development for individuals and teams that enhances organisational performance

develop and implement learning plans

liaise with training and development specialists

recognise workplace achievement by giving feedback, recognition and rewards

monitor and improve workplace learning

record and report workplace learning outcomes.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain how management of relationships can achieve a learning environment

identify principles and techniques involved in the management and organisation of:

adult learning

coaching and mentoring

consultation and communication

improvement strategies

leadership

learning environment and learning culture

monitoring and reviewing workplace learning

problem identification and resolution

record keeping and management methods

structured learning

workbased learning.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the workforce learning and development field of work and include access to:

workplace policies and procedures

workplace equipment and resources

case studies and, where available, real situations

interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBMGT502 Manage people performance

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.

It applies to individuals who manage people. It covers work allocation and the methods to review performance, reward excellence and provide feedback where there is a need for improvement.

The unit makes the link between performance management and performance development, and reinforces both functions as a key requirement for effective managers.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Management

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Allocate work	1.1 Consult relevant groups and individuals on work to be allocated and resources available 1.2 Develop work plans in accordance with operational plans 1.3 Allocate work in a way that is efficient, cost effective and outcome focussed 1.4 Confirm performance standards, Code of Conduct and work outputs with relevant teams and individuals 1.5 Develop and agree performance indicators with relevant staff prior to commencement of work 1.6 Conduct risk analysis in accordance with the organisational risk management plan and legal requirements
2. Assess performance	2.1 Design performance management and review processes to ensure consistency with organisational objectives and policies 2.2 Train participants in the performance management and review process 2.3 Conduct performance management in accordance with organisational protocols and time lines 2.4 Monitor and evaluate performance on a continuous basis
3. Provide feedback	3.1 Provide informal feedback to staff on a regular basis 3.2 Advise relevant people where there is poor performance and take necessary actions 3.3 Provide onthejob coaching when necessary to improve performance and to confirm excellence in performance 3.4 Document performance in accordance with the organisational performance management system 3.5 Conduct formal structured feedback sessions as necessary and in accordance with organisational policy
4. Manage follow up	4.1 Write and agree on performance improvement and development plans in accordance with organisational policies 4.2 Seek assistance from human resources specialists, where appropriate 4.3 Reinforce excellence in performance through recognition and continuous feedback 4.4 Monitor and coach individuals with poor performance 4.5 Provide support services where necessary 4.6 Counsel individuals who continue to perform below expectations and implement the disciplinary process if necessary 4.7 Terminate staff in accordance with legal and organisational requirements where serious misconduct occurs or ongoing poorperformance continues

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Learning	2.2, 3.3, 4.4	Consolidates and improves own knowledge and skills by coaching, mentoring or training others
Reading	1.2, 1.6, 2.4	Gathers, interprets and analyses texts in organisational documents to facilitate performance management
Writing	1.2, 1.4, 1.5, 1.6, 2.1, 2.3, 2.4, 3.4, 3.5, 4.1, 4.7	Plans and prepares documents for allocating work and managing performance suitable for the target audience and in accordance with organisational requirements
Oral Communication	1.1, 1.4, 1.5, 2.2, 2.3, 3.1, 3.2, 3.3, 3.5, 4.2-4.7	Uses language and structure appropriate to context and audience to explain expected standards of performance, provide feedback and coach staff
Numeracy	1.3, 1.4, 1.5, 1.6, 2.1, 2.4, 3.4, 4.1	Extracts and evaluates mathematical information embedded in a range of tasks and text relating to performance standards and risk analysis
Navigate the world of work	1.2, 1.6, 2.1, 2.3, 3.4, 3.5, 4.1, 4.7	Appreciates the implications of legal and regulatory responsibilities related to own work and the organisation as a whole Monitors adherence to organisational policies and procedures
Interact with others	1.1, 1.3, 1.4, 1.5, 2.2, 3.1, 3.2, 3.3, 4.2-4.6	Recognises and applies the protocols governing what to communicate to whom and how in a range of work contexts Collaborates with others to achieve joint outcomes, influencing direction and taking a leadership role on occasion
Get the work done	1.2, 1.3, 1.5, 1.6, 2.1, 2.4, 4.1, 4.2	Sequences and schedules complex activities, monitors implementation and manages relevant communication Seeks advice, feedback and support as required to assist in the decision-making process Uses experiences to reflect on the ways in which variables impact on performance

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBMGT502 Manage people performance	BSBMGT502B Manage people performance	Updated to meet Standards for Training Packages	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBMGT502 Manage people performance

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

consult with relevant stakeholders to identify work requirements, performance standards and agreed performance indicators

develop work plans and allocate work to achieve outcomes efficiently and within organisational and legal requirements

monitor, evaluate and provide feedback on performance and provide coaching or training, as needed

reinforce excellence in performance through recognition and continuous feedback

seek assistance from human resources specialists where appropriate

keep records and documentation in accordance with the organisational performance management system.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

outline relevant legislative and regulatory requirements

outline relevant awards and certified agreements

explain performance measurement systems utilised within the organisation

explain unlawful dismissal rules and due process

describe staff development options and information.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:

relevant legislation

workplace documentation and resources

case studies and, where possible, real situations

interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBMKG413 Promote products and services

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to coordinate and review the promotion of an organisation’s products and services.

It applies to individuals with a broad knowledge of the promotion of products and services specific to an organisation. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Development – Marketing

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Plan promotional activities	1.1 Identify and assess promotional activities to ensure compatibility with organisational requirements 1.2 Plan and schedule promotional activities according to the marketing needs of the organisation 1.3 Determine overall promotional objectives in consultation with designated individuals and groups 1.4 Ensure that timelines and costs for promotion of activities are realistic and consistent with budget resources 1.5 Develop action plans to provide details of products and services being promoted
2. Coordinate promotional activities	2.1 Ensure personnel and resources to support promotional activities are identified and prepared to facilitate the achievement of promotional goals 2.2 Identify and agree roles and responsibilities for delivery of promotional services and allocate to relevant personnel 2.3 Establish and conduct relationships with targeted groups in a manner which enhances the positive image of the organisation 2.4 Use networks to assist in the implementation of promotional activities
3. Review and report on promotional activities	3.1 Analyse audience feedback and data to determine the impact of the promotional activity on the delivery of products and services 3.2 Assess effectiveness of planning processes to identify possible improvements in future activities 3.3 Collect feedback and provide to personnel and agencies involved in promotional activity 3.4 Analyse costs and time lines to evaluate the benefits accruing from the promotional activities 3.5 Prepare conclusions and recommendations from verifiable evidence and provide constructive advice on future directions of promotional activities

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.1, 3.1	Interprets, analyses and collates textual information relevant to promotional activities from a range of sources
Writing	1.2, 1.5, 2.3, 3.1, 3.3, 3.5	Uses clear and specific language to develop formal and informal documents for different audiences in accordance with organisational requirements
Oral Communication	1.3, 2.3, 3.3, 3.5	Actively participates in verbal exchanges of ideas and elicits the views and opinions of others by listening and questioning Uses clear and specific language to clarify, explain and present information relating to the promotional activity
Numeracy	1.4, 1.5, 3.1, 3.3, 3.4, 3.5	Classifies, analyses and compares numeric information, including costs and timelines, relevant to the promotional activity
Navigate the world of work	1.1	Adheres to legislative requirements and organisational policies and procedures
Interact with others	1.3, 2.3, 2.4, 3.3, 3.5	Selects and uses appropriate conventions and protocols with a range of stakeholders to project a professional image while seeking or sharing information Recognises the importance of building rapport to establish and maintain positive working relationships
Get the work done	1.2, 1.2, 1.4, 1.5, 2.1, 2.2, 2.3, 3.1, 3.2, 3.3, 3.4, 3.5	Sequences and schedules complex activities, monitors implementation and manages relevant communication Uses systematic, analytical processes in complex, non-routine situations, gathering relevant information and identifying and evaluating options against agreed requirements Evaluates effectiveness of decisions in terms of how well they meet stated goals Uses a range of digital tools to access data, and to extract, organise, integrate and share relevant information

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBMKG413 Promote products and services	BSBMKG413A Promote products and services	Updated to meet Standards for Training Packages	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBMKG413 Promote products and services

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

identify the context for the promotional activities including:

relevant legislation/regulations

organisation’s goals, objectives, systems, policies and procedures

budget and timelines

marketing needs and, if defined, marketing plans

objectives of the promotional activities

consult with relevant stakeholders to plan promotional activities to meet objectives, budget and timelines

coordinate promotional activities including:

allocation of personnel, roles and responsibilities

sourcing other resources and promotional products as appropriate

use of networks and relationships

analyse feedback and data to evaluate the effectiveness of planning processes and promotional activities and make recommendations on future directions of promotional activities.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

outline the legislative and regulatory context of the organisation as relevant to the marketing plan

outline the planning processes for organising promotional activities

explain the organisation’s marketing objectives and how they support the overall business objectives

explain how common promotional activities could be used to support the marketing objectives with reference to

advertising

client functions

employee functions

media announcements

product launches

web pages.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the business development – marketing field of work and include access to:

relevant legislation, regulations, standards and codes

relevant workplace documentation and resources

case studies and, where possible, real situations

interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBPEF501 Manage personal and professional development

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to implement systems and process that support the personal and professional development of self and others.

The unit applies to individuals working in a range of managerial positions who are accountable for the development and performance of others.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Critical Thinking & Problem Solving – Personal Effectiveness

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Manage work goal development	1.1 Document team member responsibilities and identify organisational framework for development of work goals 1.2 Support others to develop work goals, plans and activities that align with their responsibilities 1.3 Assess others’ work goals, plans and activities for alignment with organisational goals and provide feedback to team members 1.4 Facilitate access to personal and professional development opportunities that align to team member goals, plans and activities
2. Facilitate achievement of work priorities	2.1 Assess and prioritise personal, team and organisational demands 2.2 Use technology to manage work priorities of the team 2.3 Identify and implement techniques to manage team health and wellbeing in the workplace
3. Develop and maintain professional competence	3.1 Document own development needs, priorities and plans using applicable competency standards, where required 3.2 Seek feedback from relevant personnel on own development needs 3.3 Participate in personal and professional development activities that address identified needs, priorities and plans

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Learning	Investigates and uses a range of strategies to develop personal competence
Reading	Analyses and interprets textual information from organisational policies and practices or feedback to inform personal development planning
Writing	Uses feedback to prepare reports that summarise ways to improve competence
Oral communication	Uses active listening and questioning to seek and receive feedback
Enterprise and Initiative	Identifies how own role contributes to broader organisational goals Considers organisational protocols when planning career development of self and others
Teamwork	Selects and uses appropriate conventions and protocols when communicating with diverse stakeholders Uses interpersonal skills to establish and build positive working relationships with others
Planning and organising	Plans and prioritises tasks in order to meet deadlines, manage role responsibilities and to manage own personal welfare Identifies and uses appropriate technology to improve work efficiency
Technology	Uses technology to manage and prioritise work tasks

Unit Mapping Information

No equivalent unit. Supersedes but is not equivalent to:

BSBLED503 Maintain and enhance professional practice

BSBWOR501 Manage personal work priorities and professional development.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBPEF501 Manage personal and professional development

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

develop and implement a plan for own personal and professional development

manage personal and professional development of at least two other individuals.

In the course of the above, the candidate must:

identify roles and responsibilities of team members

support two different individuals to develop work goals that align with their role and responsibilities

facilitate team member access to relevant personal and professional development activities

use technology to organise and prioritise tasks and commitments of a team or work area

research and implement techniques for maintaining health and wellbeing of self and others

develop personal work goals, plans and activities to meet work goals

measure personal work performance, including assessing competency against competency standards

participate in personal and professional development activities to develop professional competence.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

roles and responsibilities of team members

principles and techniques involved in the management or organisation of:

performance measurement

personal behaviour, selfawareness and personality traits identification

personal development plans

personal goal setting

task prioritisation

common personal and professional development activities relevant to the industry

technology to plan and prioritise work tasks

techniques to manage health and wellbeing in the workplace

organisation’s human resources policies and procedures relevant to professional development.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to challenges and situations to demonstrate the application of performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBSMB402 Plan small business finances

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to identify financial requirements of a business, including profit targets, cash flow projections and strategies to garner financial support.

It applies to individuals who operate a small business or work within an existing micro or small businesses or in a department of a larger organisation. Individuals in this role interpret financial data competently and are skilled communicators.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Small and Micro Business

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Identify costs, calculate prices and prepare profit statement	1.1 Identify and document costs associated with production and delivery of the business’ products/services 1.2 Calculate prices based on costs and profit margin, as an hourly charge-out rate for labour or unit price for products 1.3 Calculate breakeven sales point to establish business viability and profit margins 1.4 Identify appropriate pricing strategies in relation to market conditions to meet business profit targets 1.5 Prepare projected profit statement to supplement the business plan
2. Develop a financial plan	2.1 Set profit targets/goals to reflect owner’s desired returns 2.2 Identify working capital requirements necessary to attain profit projections 2.3 Identify noncurrent asset requirements and consider alternative asset management strategies 2.4 Prepare cash flow projections to enable business operation in accordance with business plan and legal requirements 2.5 Identify capital investment requirements accurately for each operational period 2.6 Select budget targets to enable ongoing monitoring of financial performance
3. Acquire finance	3.1 Identify startup and ongoing financial requirements according to financial plan/budget 3.2 Identify sources of finance, including potential financial backers, to provide required liquidity for the business to complement business goals and objectives 3.3 Investigate cost of securing finance on optimal terms 3.4 Identify strategies to obtain finance as required to ensure financial viability of the business

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.1, 1.5, 2.1-2.5, 3.1, 3.2	Identifies, analyses and evaluates complex information from a range of sources
Writing	1.1, 1.5, 2.1, 2.4, 3.2	Prepares written reports and workplace documentation that communicate complex information clearly and effectively
Oral Communication	1.1, 3.2	Uses specific and relevant language to secure finance and uses questioning and listening techniques to clarify outcomes Participates in verbal negotiations using language suitable to audience
Numeracy	1.1-1.5, 2.1, 2.2, 2.4-2.6, 3.1, 3.3, 3.4	Analyses numerical information to determine costs, prices, profit and losses, and other financial data
Navigate the world of work	2.4	Appreciates implications of legal and regulatory responsibilities related to own work
Get the work done	1.1, 1.4, 2.1-2.3, 2.5, 2.6, 3.1, 3.2, 3.4	Sequences and schedules tasks required to implement and monitor financial strategies Makes a range of critical and non-critical decisions in relatively complex situations, taking a range of constraints into account, making adjustments as necessary Regularly uses formal thinking techniques to generate new ideas

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBSMB402 Plan small business finances	BSBSMB402A Plan small business finances	Updated to meet Standards for Training Packages	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBSMB402 Plan small business finances

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

develop a financial plan which identifies financial requirements of the business, including cash flow projections and a projected profit statement

follow the business plan, including:

demonstrating an awareness of appropriate legal requirements

implementing strategies to monitor financial performance

identify sources and investigate costs of securing appropriate financial assistance.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain breakeven analysis

clarify costing for the business, including margin/markup, hourly charge-out rates and unit costs

summarise financial decision-making relevant to the business

outline methods and relative costs of obtaining finance

summarise principles for preparing balance sheets

provide a detailed explanation of:

principles for preparation of cash flow forecasts

principles for preparation of profit and loss statements

purpose of financial reports

describe working capital cycles.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the Management and Leadership – Small and Micro Business field of work and include access to:

office equipment and resources for financial calculations

relevant workplace documentation

case studies and, where possible, real situations

interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBSMB403 Market the small business

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to monitor and improve business performance via a clear strategy complementing the business plan.

It applies to individuals who operate a small business independently or within a larger organisation. Individuals in this role analyse and interpret market data and are proficient communicators.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Small and Micro Business

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Develop marketing strategies	1.1 Analyse the business and its key products or services to determine focus of marketing activities, in accordance with objectives of the business plan 1.2 Evaluate customer base and target market for the small business as a basis for marketing objectives and strategies 1.3 Determine marketing objectives and strategies are ethically and culturally appropriate, in consultation with relevant people and in accordance with the business plan
2. Determine a marketing mix for the business	2.1 Balance product mix, volumes and pricing to optimise sales and profit 2.2 Evaluate costs and benefits of using different distribution channels and/or providing different levels of customer service, and consider results in determining marketing mix 2.3 Determine promotional activities to suit target market 2.4 Consider customer needs and preferences in determining marketing mix 2.5 Determine marketing mix according to market and business needs
3. Implement marketing strategies	3.1 Brief those involved in the marketing effort on their roles and responsibilities, to ensure success of marketing strategies 3.2 Plan and implement promotional activities, in accordance with marketing objectives and budgetary requirements
4. Monitor and improve marketing performance	4.1 Monitor marketing activities and evaluate business performance according to objectives and targets of the business plan 4.2 Analyse performance gaps and take corrective action or set new targets 4.3 Encourage all relevant people to propose ways to improve marketing performance 4.4 Seek and analyse customer reaction to all aspects of the marketing mix, using culturally appropriate processes, to improve targeting and outcomes 4.5 Conduct ongoing research of customer requirements to identify opportunities for change and improvement 4.6 Monitor and investigate market changes for new opportunities to aid business development

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.1-1.3, 2.2-2.4, 3.2, 4.1, 4.4, 4.6	Identifies, analyses and evaluates complex information from a range of sources
Writing	1.3, 2.3, 2.5, 3.1, 3.2, 4.4-4.6	Prepares reports and other workplace documentation using structure, layout and terminology appropriate to the audience
Oral Communication	1.3, 3.1, 4.3, 4.4	Presents ideas and requirements clearly and using language and non-verbal techniques appropriate to audience and environment Uses questioning and listening to check and confirm understanding
Numeracy	2.1, 2.2, 3.2, 4.2	Analyses numerical information to determine budgetary requirements and product quantities Uses a range of calculation methods to evaluate costs and benefits
Navigate the world of work	4.5	Regularly reviews current situation and develops strategies to address improvements in marketing performance
Interact with others	4.3	Recognises importance of building rapport to establish effective working relationships
Get the work done	1.1-1.3, 2.1-2.5, 3.2, 4.1, 4.2	Plans, organises and implements tasks required to develop and implement marketing strategies Implements actions as per plan, making slight adjustments if necessary and addressing some unexpected issues Makes a range of critical and non-critical decisions in relatively complex situations, taking a range of constraints into account Identifies concepts, principles and features of approaches in use in other contexts, and redesigns these to suit own situation Uses formal and informal processes to monitor implementation of solutions and reflect on outcomes

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBSMB403 Market the small business	BSBSMB403A Market the small business	Updated to meet Standards for Training Packages	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBSMB403 Market the small business

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

determine objectives of the business plan, including marketing activity focus

evaluate customer base

understand what is ethically and culturally appropriate

determine a marketing mix according to market and business needs, including:

ability to optimise sales and profit

ability to evaluate costs and benefits

determine customer needs and promotional activities

determine marketing strategies, including briefing appropriate personnel on their responsibilities

monitor and evaluate activities and performance, and correct performance gaps

consult and communicate effectively with relevant people

research and monitor ongoing changes and improvements.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

discuss industry market trends

identify performance evaluation methods

explain methods of analysing costs and benefits of marketing strategies

summarise methods of developing marketing objectives and marketing mix

outline methods of monitoring customer satisfaction

identify relevant market analysis and research

provide a detailed explanation of relevant marketing concepts and methods.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the Management and Leadership – Small and Micro Business field of work and include access to:

office equipment and resources for analysis of data

relevant workplace documents

case studies and, where possible, real situations

interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBSMB404 Undertake small business planning

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to research and develop an integrated business plan for achieving business goals and objectives.

It applies to individuals who operate a small business that operates independently, or as part of a larger organisation. Individuals in this role interpret business information and numerical data competently and are skilled communicators.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Small and Micro Business

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Identify elements of the business plan	1.1 Identify purpose of the business plan 1.2 Identify and review essential components of the business plan 1.3 Identify and document business goals and objectives as a basis for measuring business performance
2. Develop a business plan	2.1 Research resources, legal and compliance requirements, specifically in relation to occupational health and safety (OHS), in accordance with business goals and objectives 2.2 Research market needs, and market size and potential 2.3 Identify sources and costs of finance, from financial plan, to provide required liquidity and profitability for the business 2.4 Identify methods, from marketing strategies, to promote market exposure of the business 2.5 Identify methods/means of production/operation from production/operations plan to conform with business goals and objectives 2.6 Identify staffing requirements to effectively produce/deliver products/services 2.7 Identify specialist services and sources of advice, where required, and cost in accordance with available resources
3. Develop strategies for minimising risks	3.1 Identify specific interests and objectives of relevant people and seek and confirm their support of planned business direction 3.2 Identify and develop risk management strategies according to business goals and objectives, and relevant legal requirements 3.3 Develop a contingency plan to address possible areas of nonconformance with the plan

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.1-1.3, 2.1-2.7, 3.1, 3.2	Identifies, analyses and evaluates complex workplace documentation during planning process
Writing	1.3, 2.3-2.7, 3.1-3.3	Prepares written reports and workplace documentation that communicate complex information clearly and effectively
Oral Communication	3.1	Articulates ideas and requirements using language appropriate to audience
Numeracy	2.2, 2.3, 2.5-2.7	Interprets numerical information to determine prospective markets, resource allocations and business profits/losses
Navigate the world of work	2.1, 3.2	Appreciates implications of legal and regulatory responsibilities related to own work
Get the work done	1.1, 1.2, 2.1-2.7, 3.2, 3.3	Plans, organises and implements tasks required to develop a business plan Implements actions as per plan, making slight adjustments if necessary, and addressing some unexpected issues Makes a range of critical and non-critical decisions in relatively complex situations, taking a range of constraints into account Identifies concepts, principles and features of approaches in use in other contexts, and redesigns these to suit own situation Uses formal and informal processes to monitor implementation of solutions and reflect on outcomes

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBSMB404 Undertake small business planning	BSBSMB404A Undertake small business planning	Updated to meet Standards for Training Packages	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBSMB404 Undertake small business planning

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

develop a business plan which provides for finance, marketing and provision of products/services to facilitate all business goals and objectives

identify and plan all work health and safety (WHS) responsibilities

develop risk management strategies including a contingency plan for non-conformance.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

discuss commonwealth, state/territory and local government legislative requirements and industry codes of practice relating to small business planning

explain methods of evaluation

summarise WHS responsibilities and procedures for identifying hazards relevant to the business

outline planning processes

describe preparation of a business plan

identify principles of risk management relevant to business planning

explain reasons for, and benefits of, business planning

outline setting goals and objectives

explain types of business planning – feasibility studies; strategic, operational, financial and marketing planning.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the Management and Leadership – Small and Micro Business field of work and include access to:

office equipment and resources

relevant legislation, regulations, standards and codes

relevant workplace documentation

case studies and, where possible, real situations

interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBSMB406 Manage small business finances

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to implement and review financial management strategies on a regular basis.

It applies to individuals who operate a small business that stands alone, or is part of a department within a larger organisation. Individuals in this role are skillful communicators and interpret financial reports and other numerical data with ease.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Small and Micro Business

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Implement financial plan	1.1 Identify financial information requirements and obtain specialist services, as required, to profitably operate and extend the business in accordance with the business plan 1.2 Produce financial budgets/projections, including cash flow estimates, as required for each forward period, and distribute to relevant people in accordance with legal requirements 1.3 Negotiate, secure and manage business capital to best enable implementation of the business plan and to meet requirements of financial backers 1.4 Develop and maintain strategies to enable adequate financial provision for taxation in accordance with legal requirements 1.5 Develop, monitor and maintain client credit policies, including contingencies for debtors in default, to maximise cash flow 1.6 Select key performance indicators to enable ongoing monitoring of financial performance 1.7 Record and communicate financial procedures to relevant people to facilitate implementation of the business plan
2. Monitor financial performance	2.1 Regularly monitor and report on financial performance targets, and analyse data to establish extent to which the financial plan has been met 2.2 Monitor marketing and operational strategies for their effects on the financial plan 2.3 Calculate and evaluate financial ratios according to own/industry benchmarks 2.4 Assess financial plan to determine whether variations or alternative plans are needed, and change as required

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.1-1.4, 2.1, 2.4	Evaluates complex text to determine legislative, regulatory and workplace documentation
Writing	1.2-1.5, 1.7, 2.1	Prepares written reports and workplace documentation that communicate complex information clearly and effectively
Oral Communication	1.3, 1.7	Provides clear explanations using language and features suitable to the audience Uses listening and questioning techniques to confirm understanding
Numeracy	1.1-1.5, 2.1, 2.3, 2.4	Interprets numerical information to calculate all relevant financial information
Navigate the world of work	1.2, 1.4	Appreciates implications of legal and regulatory responsibilities related to own work
Interact with others	1.3, 1.7	Selects appropriate form, channel and mode of communication for a specific purpose relevant to own role Uses effective negotiation skills to achieve outcomes
Get the work done	1.1, 1.2, 1.4-1.6, 2.2, 2.4	Plans, organises and implements tasks required to manage finances Makes a range of critical and non-critical decisions in relatively complex situations, taking a range of factors into account Uses formal and informal processes to monitor implementation of ideas and reflect on outcomes

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBSMB406 Manage small business finances	BSBSMB406A Manage small business finances	Updated to meet Standards for Training Packages	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBSMB406 Manage small business finances

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

operate and extend the business according to the business plan, including:

adhering to legal requirements

meeting requirements of financial backers

defining strategies for contingencies for debtors

defining key performance indicators

communicating with relevant personal

monitor the business against financial plan and make changes as required.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

discuss benchmarking

explain financial decision-making relevant to the business

summarise significant financial indicators

outline purposes of financial reports

clarify preparation and interpretation of budget/actual reports

identify principles for preparing balance sheets and their interpretation

characterise principles for preparing profit and loss statements and their interpretation

discuss stock records / stock control relevant to the business.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the Management and Leadership – Small and Micro Business field of work and include access to:

office equipment and resources

relevant workplace documentation

case studies and, where possible, real situations

interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBSMB408 Manage personal, family, cultural and business obligations

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to examine the impact personal, family and cultural obligations have on business operations, and to develop and implement strategies to improve business success.

It applies to individuals who operate small or micro businesses. In this role, individuals use analytical skills to identify their own obligations, and communication skills to explain business ideas and issues to others.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Small and Micro Business

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Identify personal and business commitments/ obligations within family, cultural and community contexts	1.1 Identify personal, family, cultural and/or community contexts the business operates in 1.2 Identify personal, family, cultural and/or community commitments/obligations that impact the business 1.3 Consider strategies to address and minimise negative impacts these commitments/obligations may have on the business 1.4 Prepare workable plans to address and minimise impact these issues have
2. Develop ethical work practices within family, cultural and community contexts	2.1 Develop a culturally appropriate work ethic in terms of personal, family and community obligations, and cultural requirements 2.2 Identify and implement strategies to reinforce a culturally appropriate work ethic in the business 2.3 Prepare contingency plans for when alternative action is required due to changes within the business, family, cultural and/or community environments
3. Review work practices within family, cultural and community contexts	3.1 Monitor personal, family, cultural and/or community commitments/obligations to identify any changes that might impact the business 3.2 Review plans and strategies to ensure negative impacts of any commitments/obligations are addressed, and implement any necessary changes 3.3 Monitor implementation of culturally appropriate work ethic to ensure it is supported and maintained in the business

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.4, 3.2	Recognises and interprets textual information to address improvements to work practices
Writing	1.4, 2.3, 3.2	Uses clear and specific terminology to complete and update workplace documentation
Oral Communication	1.1, 1.2	Provides clear information using language appropriate to audience and environment
Navigate the world of work	1.1, 1.2, 2.1, 2.2, 3.3	Considers the features of cultural and ethical environment that impact on a business
Get the work done	1.1-1.4, 2.2, 2.3, 3.1-3.3	Plans, organises and implements tasks required to manage multiple obligations Makes a range of critical and non-critical decisions in relatively complex situations, taking a range of factors into account Uses formal and informal processes to monitor implementation of ideas and reflect on outcomes

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBSMB408 Manage personal, family, cultural and business obligations	BSBSMB408B Manage personal, family, cultural and business obligations	Updated to meet Standards for Training Packages	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBSMB408 Manage personal, family, cultural and business obligations

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

produce a detailed analysis of the implications of family, cultural and community obligations/commitments on self, staff and the business

produce plans and strategies that show the workability of maintaining a culturally appropriate work ethic for the business

produce plans and strategies to address negative impacts that obligations or commitments may have on the business.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

briefly outline the characteristics of the small business and the environment in which it operates

explain the impact of family and community expectations or needs on the business

outline any specific historical, cultural, ceremonial, religious, family or community issues that impact on the business.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the Management and Leadership – Small and Micro Business field of work and include access to:

office equipment and resources

relevant workplace documentation

case studies and, where possible, real situations.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBSMB409 Build and maintain relationships with small business stakeholders

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to establish, develop and review relationships with small business key stakeholders.

It applies to individuals who operate a small business and need to consider a range of factors in establishing communication practices.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Small and Micro Business

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish and develop communication and appropriate relationships with key stakeholders	1.1 Establish specific practices for communication with key stakeholders, in accordance with codes of practice, cultural protocols and agreed roles and responsibilities 1.2 Maintain specific ways of dealing with issues in communication with key stakeholders, adhering to codes of practice, cultural protocols and agreed roles and responsibilities 1.3 Identify and implement methods of working in culturally appropriate ways 1.4 Identify and implement plans to deal with changes in circumstances and behaviours, as required
2. Establish and develop roles and responsibilities in the small business	2.1 Clearly and accurately clarify roles and responsibilities in the business in accordance with organisational structure and lines of authority, codes of practice and job documentation 2.2 Identify and apply specific practices and behaviours from codes of practice, that contribute to successful working relationships 2.3 Clearly communicate responsibilities and practices to key stakeholders
3. Review relationships with key stakeholders	3.1 Review communication practices used with key stakeholders and implement any necessary improvement strategies 3.2 Monitor and evaluate relationships with key stakeholders and develop action plan/s needed to enhance relationships 3.3 Evaluate roles and responsibilities in the business and undertake any revisions necessary to improve working relationships

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.1, 1.2, 2.1, 2.2, 3.1, 3.2, 3.3	Interprets texts from relevant sources to identify information on job descriptions and codes of practice
Writing	1.1, 2.1, 2.3, 3.2, 3.3	Prepares specific information, which conveys an understanding of outcomes and alternatives, using terminology appropriate for a range of audiences
Oral Communication	1.1, 2.3, 3.1	Explains requirements, and participates in discussions, using language and features appropriate to audience and environment, Uses questioning and listening skills to exchange ideas/solutions and check understanding
Navigate the world of work	1.1, 1.3, 2.1	Understands and adheres to legal, ethical and organisational requirements
Interact with others	1.1, 1.2, 1.3, 2.2, 2.3	Selects communication practices and protocols to suit purpose and audience Seeks to build relationships and work cooperatively with a diverse range of people
Get the work done	1.1, 1.4, 2.1, 3.1, 3.2, 3.3	Plans, organises and implements tasks required to manage relationships, with an awareness of how the tasks contribute to the goals of the business Analyses and considers a range of factors to make critical and non-critical decisions in relatively complex situations Uses formal and informal processes to monitor outcomes of decisions and identify changes needed

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBSMB409 Build and maintain relationships with small business stakeholders	BSBSMB409A Build and maintain relationships with small business stakeholders	Updated to meet Standards for Training Packages	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBSMB409 Build and maintain relationships with small business stakeholders

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

work and communicate with key stakeholders based on the roles and responsibilities, codes of practice and cultural protocols for the business

develop and communicate roles, responsibilities, duties and tasks of small business personnel to key stakeholders

develop a process for monitoring and reviewing relationships with key stakeholders

develop an action plan for improving relationships with key stakeholders.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain the codes of practice that affect communication practices

explain the cultural protocols that affect communication practices

explain the impact of individual roles and responsibilities on communication practices

discuss the relevance of business ethics to building business relationships.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the Management and Leadership – Small and Micro Business field of work and include access to:

office equipment and resources

relevant workplace documentation, including codes of practice

case studies and, where possible, real situations

interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBSUS201 Participate in environmentally sustainable work practices

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to effectively measure current resource use and carry out improvements, including reducing the negative environmental impact of work practices.

It applies to individuals, working under supervision or guidance, who are required to follow workplace procedures and instructions, and work in an environmentally sustainable manner within scope of competency, authority and own level of responsibility.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Industry Capability – Sustainability

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Identify current resource use	1.1 Identify workplace environmental and resource efficiency issues 1.2 Identify resources used in own work role 1.3 Document and measure current usage of resources using appropriate techniques 1.4 Record and file documentation measuring current usage, using technology (such as software systems) where applicable 1.5 Identify and report workplace environmental hazards to appropriate personnel
2. Comply with environmental regulations	2.1 Follow workplace procedures to ensure compliance 2.2 Report breaches or potential breaches to appropriate personnel
3. Seek opportunities to improve resource efficiency	3.1 Follow organisational plans to improve environmental practices and resource efficiency 3.2 Work as part of a team, where relevant, to identify possible areas for improvements to work practices in own work area 3.3 Make suggestions for improvements to workplace practices in own work area

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.1, 1.3, 2.1, 3.1	Recognises and interprets textual information to establish job requirements from relevant information
Writing	1.3, 1.4, 1.5, 2.2	Completes documents using required formats
Oral Communication	1.5, 2.2, 3.3	Articulates ideas clearly and uses simple and relevant language to identify and report issues to designated person
Numeracy	1.3	Calculates basic metric measurements to determine resource usage
Navigate the world of work	2.1	Understands and adheres to legal and regulatory responsibilities related to own work
Interact with others	1.5, 2.2, 3.2, 3.3	Selects and uses appropriate conventions and protocols when communicating with co-workers in range of work contexts Collaborates and cooperates with others to achieve joint outcomes
Get the work done	1.1-1.4, 3.1, 3.3	Implements actions as per plan, taking some responsibility for sequencing and timing of tasks Uses main features and functions of digital tools to complete work tasks and access information Analyses current practices to identify opportunities for improvement.

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBSUS201 Participate in environmentally sustainable work practices	BSBSUS201A Participate in environmentally sustainable work practices	Updated to meet Standards for Training Packages	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBSUS201 Participate in environmentally sustainable work practices

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

locate and interpret a range of environment/sustainability legislation and procedural requirements

participate in and support discussions for an improved resource efficiency process

identify, document and measure usage of resources

collaborate with team members on suggestions for improving workplace practices.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

identify environmental and resource hazards/risks as well as environmental or sustainability legislation, regulations and codes of practice applicable to own role

outline sustainability requirements in the workplace

identify reporting channels and procedures to report breaches and potential issues

identify where to find environmental and resource efficiency systems and procedures.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the sustainability field of work and include access to:

documentation, information and resources related to workplace environmental and resource efficiency issues

office equipment and resources

case studies and, where possible, real situations

interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBSUS211 Participate in sustainable work practices

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices.

The unit applies to individuals, working under supervision or guidance, who are required to follow workplace procedures and instructions. These individuals work in an environmentally sustainable manner within scope of competency, authority and own level of responsibility.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence – Sustainability

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Measure sustainable work practices	1.1 Identify sustainable work practices in own work role 1.2 Measure current usage of resources in own work role 1.3 Record and file resource usage documents 1.4 Identify resource inefficiencies from gathered information
2. Support sustainable work practices	2.1 Identify and comply with workplace sustainability procedures 2.2 Identify workplace environmental hazards according to environmental regulations and standards 2.3 Report any breaches and potential breaches to organisational personnel
3. Seek opportunities to improve sustainable work practices	3.1 Identify areas of improvement to work practices in own work area 3.2 Consult with colleagues and management to assess potential to improve sustainability of identified work practices 3.3 Make suggestions for improvements to workplace practices in own work area

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Numeracy	Calculates basic metric measurements to determine resource usage
Reading	Recognises and interprets textual information to establish job requirements
Writing	Completes documents using required formats
Teamwork	Selects and uses appropriate conventions and protocols when communicating with co-workers in range of work contexts Collaborates and cooperates with others to achieve joint outcomes
Initiative and enterprise	Implements actions according to requirements, taking some responsibility for sequencing and timing of tasks Analyses current practices to identify opportunities for improvement
Self-management	Understands and adheres to legal and regulatory responsibilities related to own work
Technology	Uses main features and functions of digital tools to complete work tasks and access information

Unit Mapping Information

Supersedes and is equivalent to BSBSUS201 Participate in environmentally sustainable work practices.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBSUS211 Participate in sustainable work practices

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

participate in at least three sustainable work practices.

In the course of the above, the candidate must:

identify benefits of sustainable work practices and areas of improvement for sustainable practices in the workplace

identify and apply sustainability legislation and organisational sustainability policies and procedures

participate in and support discussions for improved resource efficiency processes

identify, measure and document usage of resources

collaborate with team members to develop suggestions for improving workplace sustainability practices.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

environmental and resource hazards and risks

Australian and international standards for corporate social sustainability

sustainability regulations and codes of practice applicable to own role

organisational sustainability policies and procedures

reporting channels and procedures to report breaches and potential issues

advantages of sustainable practices in the workplace.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

documentation, information and resources on workplace environmental and resource efficiency

sustainability legislation, regulations and standards.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBSUS501 Develop workplace policy and procedures for sustainability

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to develop and implement a workplace sustainability policy and to modify the policy to suit changed circumstances.

It applies to individuals with managerial responsibilities who undertake work developing approaches to create, monitor and improve strategies and policies within workplaces and engage with a range of relevant stakeholders and specialists.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Industry Capability – Sustainability

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Develop workplace sustainability policy	1.1 Define scope of sustainability policy 1.2 Gather information from a range of sources to plan and develop policy 1.3 Identify and consult stakeholders as a key component of the policy development process 1.4 Include appropriate strategies in policy at all stages of work for minimising resource use, reducing toxic material and hazardous chemical use and employing life cycle management approaches 1.5 Make recommendations for policy options based on likely effectiveness, timeframes and cost 1.6 Develop policy that reflects the organisation’s commitment to sustainability as an integral part of business planning and as a business opportunity 1.7 Agree to appropriate methods of implementation, outcomes and performance indicators
2. Communicate workplace sustainability policy	2.1 Promote workplace sustainability policy, including its expected outcome, to key stakeholders 2.2 Inform those involved in implementing the policy about expected outcomes, activities to be undertaken and assigned responsibilities
3. Implement workplace sustainability policy	3.1 Develop and communicate procedures to help implement workplace sustainability policy 3.2 Implement strategies for continuous improvement in resource efficiency 3.3 Establish and assign responsibility for recording systems to track continuous improvements in sustainability approaches
4. Review workplace sustainability policy implementation	4.1 Document outcomes and provide feedback to key personnel and stakeholders 4.2 Investigate successes or otherwise of policy 4.3 Monitor records to identify trends that may require remedial action and use to promote continuous improvement of performance 4.4 Modify policy and or procedures as required to ensure improvements are made

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.1, 1.2, 4.2, 4.3	Identifies, analyses and evaluates complex textual information to determine legislative and regulatory requirements, trends and outcomes
Writing	1.2-1.7, 2.1, 2.2, 3.1, 3.3, 4.1, 4.3, 4.4	Researches, plans and prepares documentation using format and language appropriate to context, organisational requirements and audience
Oral Communication	1.2, 1.3, 2.1, 2.2, 3.1, 4.1	Presents information and seeks advice using language appropriate to audience Participates in discussions using listening and questioning to elicit the views of others and to clarify or confirm understanding
Numeracy	1.5, 4.3	Interprets and uses mathematical equations to calculate numerical information relating to time durations and costs
Navigate the world of work	1.1-1.6, 3.1, 4.4	Develops, monitors and modifies organisational policies and procedures in accordance with legislative requirements and organisation goals
Interact with others	1.2, 1.3, 2.1, 2.2, 3.1, 3.3, 4.1, 4.3	Selects and uses appropriate conventions and protocols when communicating with internal and external stakeholders to seek or share information Plays a lead role in consulting and negotiating positive outcomes with a range of stakeholders
Get the work done	1.2, 1.4-1.7, 2.3, 2.4, 3.1, 3.2, 3.3, 3.5, 3.6, 4.1, 4.3, 4.4	Plans, organises and implements work activities of self and others that ensure compliance with organisational policies and procedures, and legislative requirements Sequences and schedules complex activities, monitors implementation, and manages relevant communication Uses systematic, analytical processes in relatively complex, situations, setting goals, gathering relevant information, and identifying and evaluating options against agreed criteria Evaluates outcomes of decisions to identify opportunities for improvement

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBSUS501 Develop workplace policy and procedures for sustainability	BSBSUS501A Develop workplace policy and procedures for sustainability	Updated to meet Standards for Training Packages Minor edits to clarify performance criteria	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBSUS501 Develop workplace policy and procedures for sustainability

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

scope and develop organisational policies and procedures that comply with legislative requirements and support the organisation’s sustainability goals covering at a minimum:

minimising resource use

resource efficiency

reducing toxic material and hazardous chemical use

employing life cycle management approaches

continuous improvement

plan and implement sustainability policy and procedures including:

agreed outcomes

performance indicators

activities to be undertaken

assigned responsibilities

record keeping, review and improvement processes

consult and communicate with relevant stakeholders to generate engagement with sustainability policy development, implementation and continuous improvement

review and improve sustainability policies.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

outline the environmental or sustainability legislation, regulations and codes of practice applicable to the organisation identify internal and external sources of information and explain how they can be used to plan and develop the organisation’s sustainability policy

explain policy development processes and practices

outline organisational systems and procedures that relate to sustainability

outline typical barriers to implementing policies and procedures in an organisation and possible strategies to address them.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the sustainability field of work and include access to:

relevant legislation, regulations, standards and codes

relevant workplace documentation and resources

case studies and, where possible, real situations

interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBSUS511 Develop workplace policies and procedures for sustainability

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to develop and implement workplace sustainability policies and to modify the policy to suit changed circumstances.

The unit applies to individuals with managerial responsibilities who undertake work developing approaches to create, monitor and improve strategies and policies within workplaces. These individuals also engage with a range of relevant stakeholders and specialists.

'Sustainability' in this unit refers to a broad approach that focuses on the minimisation of an organisation’s social, economic and environmental impact, as well as proactive value creation in these areas.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence – Sustainability

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare workplace sustainability policies	1.1 Establish scope and objectives of workplace sustainability policies 1.2 Gather information for development of sustainability policies 1.3 Analyse information and consultation insights 1.4 Develop and document sustainability policies according to organisational processes 1.5 Incorporate implementation and continuous improvement processes into sustainability policies
2. Implement workplace sustainability policies	2.1 Present workplace sustainability policies and implementation processes to key stakeholders 2.2 Identify and source resources required to implement sustainability policies 2.3 Support implementation of workplace sustainability policies 2.4 Track continuous improvements in sustainability approaches using recording systems
3. Review implementation of workplace sustainability policies	3.1 Document outcomes and provide feedback to key personnel and stakeholders 3.2 Identify trends requiring remedial action to promote continuous improvement of performance 3.3 Modify sustainability policies to incorporate improvements

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Numeracy	Interprets and uses mathematical equations to calculate numerical information relating to time durations and costs
Oral communication	Presents information and seeks advice using language appropriate to audience Participates in discussions using listening and questioning to elicit the views of others and to clarify or confirm understanding
Reading	Identifies, analyses and evaluates complex textual information to determine legislative and regulatory requirements, trends and outcomes
Writing	Researches, plans and prepares documentation using format and language appropriate to context, organisational requirements and audience
Initiative and enterprise	Develops, monitors and modifies organisational policies and procedures according to legislative requirements and organisation goals
Teamwork	Selects and uses appropriate conventions and protocols when communicating with internal and external stakeholders to seek or share information Plays a lead role in consulting and negotiating positive outcomes with a range of stakeholders
Planning and organising	Plans, organises and implements work activities of self and others that ensure compliance with organisational policies and procedures, and legislative requirements Sequences and schedules complex activities, monitors implementation, and manages relevant communication Uses systematic, analytical processes in relatively complex, situations, setting goals, gathering relevant information, and identifying and evaluating options against agreed criteria Evaluates outcomes of decisions to identify opportunities for improvement

Unit Mapping Information

Supersedes and is equivalent to BSBSUS501 Develop workplace policy and procedures for sustainability.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBSUS511 Develop workplace policies and procedures for sustainability

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

develop and implement workplace policies and procedures for sustainability on at least one occasion, including:

implementing sustainability policy and procedures into wider organisational policies and procedures

consulting and communicating with relevant stakeholders to generate engagement with sustainability policy development, implementation and continuous improvement.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

Australian and international standards relating to corporate sustainability

environmental and sustainability legislation, regulations and codes of practice applicable to organisation

internal and external sources of information and their use in planning and developing organisational sustainability policies and procedures

elements required for the development of organisational sustainability policies and processes including:

agreed outcomes of the policy and procedures

policy timeframes and costs

performance indicators

activities to be undertaken

assigned responsibilities

record keeping, review and improvement processes

common sustainability issues with organisational systems and procedures

typical barriers to implementing policies and procedures in an organisation and possible strategies to address them.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

corporate sustainability legislation, regulations, standards and codes

organisational documentation on sustainability and sustainable practices.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBWHS201 Contribute to health and safety of self and others

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others and to respond to emergency incidents. It covers following work health and safety (WHS) and emergency procedures and instructions, implementing WHS requirements and participating in WHS consultative processes.

It applies to individuals who require a basic knowledge of WHS to carry out work in a defined context under direct supervision or with some individual responsibility, in a range of industry and workplace contexts.

NOTE: The terms 'occupational health and safety' (OHS) and 'work health and safety' (WHS) are equivalent and generally either can be used in the workplace. In jurisdictions where the Model WHS Act has not been implemented RTOs are advised to contextualise the unit of competency by referring to the existing State/Territory OHS legislative requirements.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Regulation, Licensing and Risk – Work Health and Safety

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Work safely	1.1 Follow provided safety procedures and instructions when working 1.2 Carry out pre start systems and equipment checks according to workplace procedures 1.3 Follow workplace procedures for responding to emergency incidents
2. Implement work safety requirements	2.1 Identify designated persons to whom queries and concerns about safety in the workplace should be directed 2.2 Identify existing and potential hazards in the workplace, report them to designated persons and record them according to workplace procedures 2.3 Identify and implement WHS procedures and work instructions 2.4 Identify and report emergency incidents and injuries to designated persons according to workplace procedures 2.5 Identify WHS duty holders and their duties for own work area
3. Participate in WHS consultative processes	3.1 Contribute to workplace meetings, inspections and other WHS consultative activities 3.2 Raise WHS issues with designated persons according to organisational procedures 3.3 Take actions to eliminate workplace hazards and reduce risks

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.1, 1.2, 1.3, 2.1, 2.3, 2.4, 2.5	Identifies and interprets information in relation to WHS and emergency incidents
Writing	1.2, 2.2, 2.4, 3.2	Uses structures and language appropriate to audience and context in reports giving factual information
Oral Communication	2.2, 2.3, 2.4, 3.1, 3.2	Uses structures and language appropriate to audience and context in reports, descriptions, opinions and explanations Extracts meaning from reports, descriptions, opinions and explanations
Navigate the world of work	1.1, 1.2, 1.3, 2.1,2.2, 2.3, 2.4, 2.5, 3.1, 3.2, 3.3	Takes responsibility for following WHS legal requirements Follows protocols and procedures related to own role Seeks assistance from others when WHS issues are beyond scope of immediate responsibilities
Get the work done	1.1, 1.2, 1.3, 2.2, 2.3, 2.4, 3.1, 3.3	Plans, organises and implements routine tasks in order to optimise health and safety Selects and implements actions from predetermined procedures

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBWHS201 Contribute to health and safety of self and others	BSBWHS201A Contribute to health and safety of self and others	Updated to meet Standards for Training Packages Minor edits to clarify intent of performance criteria	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBWHS201 Contribute to health and safety of self and others

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

follow all relevant procedures and instructions relating to work health and safety (WHS) and emergency incidents

identify and report hazards to designated personnel

contribute to WHS consultative processes.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain workplace safety procedures and instructions including:

checking systems and equipment

conducting routine work operations

requirements for personal protective equipment (PPE)

how to report incidents and injuries

explain emergency procedures including those for fires and incidents

define the meaning of commonly used hazard signs and safety symbols

summarise the duty holder responsibilities, as specified in WHS Acts, regulations and codes of practice, of:

self and fellow workers

persons conducting businesses or undertakings (PCBUs)

officers

others in the workplace

explain the difference between hazards and risks

describe typical WHS hazards that may be present in the workplace, the harm they can cause and how this harm occurs

outline the process of hazard identification and risk reduction.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced by individuals carrying out work health and safety duties in the workplace and include access to:

relevant organisational policies, standard operating procedures and work instructions

relevant Acts, regulations, codes of practice

workplace tools, equipment and resources

personal protective equipment appropriate to the role and work area.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBWOR501 Manage personal work priorities and professional development

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to create systems and process to organise information and prioritise tasks.

It applies to individuals working in managerial positions who have excellent organisational skills. The work ethic of individuals in this role has a significant impact on the work culture and patterns of behaviour of others as managers at this level are role models in their work environment.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit Sector

Industry Capability – Workplace Effectiveness

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish personal work goals	1.1 Serve as a positive role model in the workplace through personal work planning 1.2 Ensure personal work goals, plans and activities reflect the organisation’s plans, and own responsibilities and accountabilities 1.3 Measure and maintain personal performance in varying work conditions, work contexts and when contingencies occur
2. Set and meet own work priorities	2.1 Take initiative to prioritise and facilitate competing demands to achieve personal, team and organisational goals and objectives 2.2 Use technology efficiently and effectively to manage work priorities and commitments 2.3 Maintain appropriate work-life balance, and ensure stress is effectively managed and health is attended to
3. Develop and maintain professional competence	3.1 Assess personal knowledge and skills against competency standards to determine development needs, priorities and plans 3.2 Seek feedback from employees, clients and colleagues and use this feedback to identify and develop ways to improve competence 3.3 Identify, evaluate, select and use development opportunities suitable to personal learning style/s to develop competence 3.4 Participate in networks to enhance personal knowledge, skills and work relationships 3.5 Identify and develop new skills to achieve and maintain a competitive edge

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Learning	3.1, 3.2, 3.3, 3.4, 3.5	Investigates and uses a range of strategies to develop personal competence
Reading	1.2, 3.1, 3.2	Analyses and interprets textual information from organisational policies and practices or feedback to inform personal development planning
Writing	3.2	Uses feedback to prepare reports that summarise ways to improve competence
Oral Communication	3.2	Uses active listening and questioning to seek and receive feedback
Navigate the world of work	1.2, 2.1	Understands how own role contributes to broader organisational goals Considers organisational protocols when planning own career development
Interact with others	1.1, 3.2, 3.4	Selects and uses appropriate conventions and protocols when communicating with diverse stakeholders Uses interpersonal skills to establish and build positive working relationships with others
Get the work done	1.1, 1.2, 1.3, 2.1, 2.2, 2.3, 3.1	Plans and prioritises tasks in order to meet deadlines, manage role responsibilities and to manage own personal welfare Identifies and uses appropriate technology to improve work efficiency

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBWOR501 Manage personal work priorities and professional development	BSBWOR501B Manage personal work priorities and professional development	Updated to meet Standards for Training Packages Minor edits to clarify Performance Criteria	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBWOR501 Manage personal work priorities and professional development

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

use business technology to create and use systems and processes to organise and prioritise tasks and commitments

measure and maintain personal work performance including assessing competency against competency standards and seeking feedback

maintain an appropriate work-life balance to manage personal health and stress

participate in networks

develop a personal development plan which includes career objectives and an action plan

develop new skills.

Note: if a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain principles and techniques involved in the management and organisation of:

performance measurement

personal behaviour, selfawareness and personality traits identification

a personal development plan

personal goal setting

time

discuss management development opportunities and options for self

describe methods for achieving a healthy work-life balance

outline organisation’s policies, plans and procedures

explain types of learning style/s and how they relate to the individual

describe types of work methods and practices that can improve personal performance.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability - workplace effectiveness field of work and include access to:

workplace equipment and resources

case studies and, where possible, real situations

interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBWOR502 Lead and manage team effectiveness

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.

It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit Sector

Industry Capability – Workplace Effectiveness

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish team performance plan	1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives 1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for work team 1.3 Support team members in meeting expected performance outcomes
2. Develop and facilitate team cohesion	2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team 2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities 2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions 2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed
3. Facilitate teamwork	3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes 3.2 Support the team in identifying and resolving work performance problems 3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders
4. Liaise with stakeholders	4.1 Establish and maintain open communication processes with all stakeholders 4.2 Communicate information from line manager/management to the team 4.3 Communicate unresolved issues, concerns and problems raised by team members and followup with line manager/management and other relevant stakeholders 4.4 Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.1, 4.4	Analyses and interprets textual information from the organisation’s policies, goals and objectives to establish team goals or to determine corrective action
Writing	1.2, 2.1, 2.2, 2.4, 4.2, 4.3, 4.4	Prepares written reports and workplace documentation that communicate complex information clearly and effectively
Oral Communication	1.1, 2.3, 3.1, 4.1, 4.2, 4.3	Engages in discussions or provides information using appropriate vocabulary and non-verbal features Uses listening and questioning techniques to confirm understanding and to engage the audience
Navigate the world of work	1.1, 2.1, 2.2, 3.3	Understands how own role contributes to broader organisational goals Modifies or develops policies and procedures to achieve organisational goals
Interact with others	1.1, 1.3, 2.2, 2.3, 3.1, 3.2, 4.2, 4.3	Selects and uses appropriate conventions and protocols when communicating with diverse stakeholders Uses interpersonal skills to gain trust and confidence of team and provides feedback to others in forms that they can understand and use Adapts personal communication style to build positive working relationships and to show respect for the opinions, values and particular needs of others Plays a lead role in situations requiring effective collaboration, demonstrating high level conflict resolution skills and ability to engage and motivate others
Get the work done	1.2, 2.1, 2.2, 2.4, 3.2, 4.1, 4.3, 4.4	Develops, implements and monitors plans and processes to ensure team effectiveness Monitors and actively supports processes and development activities to ensure the team is focused on work outcomes Plans for unexpected outcomes and implements creative responses to overcome challenges

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBWOR502 Lead and manage team effectiveness	BSBWOR502B Ensure team effectiveness	Updated to meet Standards for Training Packages Title change	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBWOR502 Lead and manage team effectiveness

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

use leadership techniques and strategies to facilitate team cohesion and work outcomes including:

encouraging and fostering shared understanding of purpose, roles and responsibilities

identifying and resolving problems

providing feedback to encourage, value and reward others

modelling desired behaviour and practices

develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities

establish processes to address issues and resolve performance issues

support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed

develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders

communicate effectively with a range of stakeholders about team performance plans and team performance

facilitate two-way flow of information between team and management relevant to team performance

evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.

Note: if a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain how group dynamics can support or hinder team performance

outline strategies that can support team cohesion, participation and performance

explain strategies for gaining consensus

explain issue resolution strategies.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability - workplace effectiveness field of work and include access to:

workplace documents

case studies and, where possible, real situations

office equipment and resources

interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

HLTINF005 Maintain infection prevention for skin penetration treatments

Modification History

Release	Comments
Release 1	This version was released in HLT Health Training Package release 3.0 and meets the requirements of the 2012 Standards for Training Packages. Supersedes HLTIN402C. Significant changes to the elements and performance criteria. New evidence requirements for assessment, including volume and frequency requirements. Significant change to knowledge evidence.

Application

This unit describes the performance outcomes, skills and knowledge required to maintain infection prevention during skin penetration treatments and to review clinic compliance with the applicable state or territory and local council requirements.

It requires the ability to identify, manage and control infection risks to clients, self and work colleagues.

This unit applies to individuals who make independent treatment decisions.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements define the essential outcomes.	Performance criteria specify the level of performance needed to demonstrate achievement of the element.
1. Comply with infection control regulations and guidelines and related legal obligations.	1.1 Identify federal, state or territory, and local standards, regulations and guidelines that apply to beauty treatments and skin penetration procedures 1.2 Review organisational infection control policy and procedures for compliance 1.3 Identify infection control risks for skin penetration treatments 1.4 Monitor workplace for potential infection control risks
2. Monitor hygiene of premises.	2.1 Observe workplace to ensure surfaces and equipment are cleaned and disinfected 2.2 Clean and disinfect non-penetrating instruments and articles 2.3 Monitor removal and disposal of contaminated material 2.4 Monitor handling and disposal of sharps and the cleaning of blood or body fluid spills 2.5 Check dilution rates, use and storage of cleaning products 2.6 Monitor storage of cleaning and treatment equipment 2.7 Provide clean linen or single use, disposable coverings for each treatment 2.8 Place soiled linen and protective clothing in a suitable receptacle. 2.9 Clean and disinfect work area after treatment
3. Maintain infection control for skin penetration treatments.	3.1 Maintain personal protection using standard and additional precautions for client contact as required 3.2 Provide single use, disposable and clean instruments where possible for each treatment 3.3 Ensure instruments, equipment or other items intended to penetrate the skin or be used on mucous membranes are sterile at time of use 3.4 Follow skin preparation procedures to minimise risk of transmission 3.5 Immediately dispose of single-use items and waste in appropriate containers 3.6 Separate, remove, clean and sterilise potentially contaminated items according to organisation infection control policy and procedure
4. Sterilise equipment and maintain steriliser.	4.1 Ensure work flows from dirty zone to clean zone 4.2 Clean and dry items to be sterilised 4.3 Load steriliser and set steriliser cycle according to manufacturer instructions and Australian standard. 4.4 Unload packages, inspect for sterilising, validate and record details according to manufacturer instructions and Australian standards 4.5 Store sterile items correctly to prevent contamination 4.6 Monitor the sterilising process 4.7 Inspect and clean steriliser and steriliser trays according to manufacturer guidelines and Australian standard
5. Maintain awareness of clinic design for control of infection risks.	5.1 Identify aspects of the design of premises, surfaces, fixtures and fittings that minimise risk of transmission of infection 5.2 Arrange cleaning area to ensure the separation of dirty and clean items and work flow is from dirty to clean to sterile. 5.3 Clean cleaning and sterilising area according to organisational policy and procedures.

Foundation Skills

The Foundation Skills describe those required skills (language, literacy, numeracy and employment skills) that are essential to performance.

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ced1390f-48d9-4ab0-bd50-b015e5485705

Assessment Requirements for HLTINF005 Maintain infection prevention for skin penetration treatments

Modification History

Release	Comments
Release 1	This version was released in HLT Health Training Package release 3.0 and meets the requirements of the 2012 Standards for Training Packages. Supersedes HLTIN402C. Significant changes to the elements and performance criteria. New evidence requirements for assessment, including volume and frequency requirements. Significant change to knowledge evidence.

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in the elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

integrated the maintenance of infection control with skin penetration technical skills that individually or in combination demonstrate:

identification of potential cross contamination risks, protecting self and client from infection risks

choosing and using appropriate cleaning, disinfection and sterilising procedures for instruments, equipment and equipment attachments and work surfaces

use of correct steriliser operation procedures:

packaging of items

loading

monitoring

validation

calibration

documentation requirements

disposing of waste and sharps

provided a written review of workplace compliance with relevant state or territory and local council laws, regulations and requirements for skin penetration treatments.

Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in the elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

Australian standards AS/NZS4815 and 4187 relating to infection control in office based health care facilities

relevant state or territory legislation and guidelines relating to infection control procedures for skin penetration treatments

local council requirements for businesses offering skin penetration treatments

organisational policy and procedures relating to infection control

legal responsibilities in relation to infection control, sterilising, registration or business licensing, conduct of occupation, and maintenance of premises relevant to role

standard and additional precautions as defined by the National Health and Medical Research Council (NHMRC)

industry codes of practice

aetiology of infection

sources of infection and means of transmission

risk management in relation to infection control

procedures and practices that support infection control measures and prevent infection transmission

cleaning, disinfection and sterilising procedures

procedures for responding to spills

needle stick or sharps injury procedures for notification and response

impact of premises layout and workflow on infection control risks

manufacturer instructions in relation to cleaning, disinfecting and sterilising equipment and products

risk management process for identifying treatment infection control risks

workplace infection control risks.

Assessment Conditions

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:

use of suitable facilities, equipment and resources, including:

clinical and other waste and waste disposal equipment

equipment for cleaning, including sterilised sharps if relevant to role

hand hygiene facilities and equipment

medical or client care equipment relevant to the workplace

organisational infection prevention and control policies and procedures

personal protective equipment

WHS procedures

modelling of industry operating conditions, including integration of problem solving activities to which the candidate responds

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ced1390f-48d9-4ab0-bd50-b015e5485705

SHBBHRS005 Identify and control safety risks for intense pulsed light and laser hair reduction treatments

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to identify, eliminate or control health and safety risks and hazards associated with the use of intense pulsed light and laser for hair reduction. It requires the ability to assess risks and hazards, and determine suitable action to eliminate or control safety risks.

This unit applies to individuals working in a diverse range of beauty industry sectors and business contexts where intense pulsed light and laser equipment is used to provide hair reduction treatments. It applies to practitioners operating independently, under limited supervision of others and within established organisational policies and procedures. It may also apply to non-practitioners such as business owners, franchise owners and front desk staff.

The unit reflects the safety guidelines, for a broad range of clinic intense pulsed light and laser dermal applications, expressed in the following Australian and New Zealand safety standards, current at the time of publication:

AS/NZS 4173:2018 Safe use of lasers and intense light sources in health care

AS/NZS IEC 60825.1:2014 Safety of laser products – Part 1: Equipment classification and requirements

AS/NZS 1336:2014 Eye and face protection – Guidelines.

The use of intense pulsed light and laser is subject to legislation, regulation and licensing in some Australian states and territories.

Pre-requisite Unit

Nil

Competency Field

Hair Reduction Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Identify health and safety requirements for intense pulsed light and laser hair reduction treatments.	1.1. Interpret workplace policies and procedures to identify workplace health and safety requirements for provision of intense pulsed light and laser hair reduction treatments. 1.2. Interpret legislative, regulatory, compliance and licencing information to identify regulatory health and safety requirements for the provision of intense pulsed light and laser hair reduction treatments. 1.3. Interpret industry and safety standard information to identify industry and standard health and safety requirements for the provision of intense pulsed light and laser hair reduction treatments. 1.4. Identify safety hazards related to features and functions of equipment used in intense pulsed light and laser hair reduction treatments.
2. Assess and control safety risks in the treatment environment.	2.1. Complete equipment maintenance checks as per organisational requirements and manufacturer instructions. 2.2. Comply with manufacturer instructions, safety data sheets and workplace policies and procedures to ensure correct functioning of intense pulsed light and laser equipment. 2.3. Review logs to confirm routine maintenance of intense pulsed light and laser equipment has occurred. 2.4. Troubleshoot, report and escalate equipment and treatment safety issues according to workplace policies and procedures. 2.5. Report and document equipment failures and faults to relevant personnel. 2.6. Check window coverings, hazard and warning signs to ensure they are correctly installed and used according to workplace policies and procedures and legislative requirements. 2.7. Check treatment environment to ensure it is fitted with required plume extractor and smoke evacuation systems that provide safe ventilation according to current standards and workplace policies and procedures. 2.8. Identify and remove potentially flammable and combustible items from treatment area. 2.9. Check to ensure suitable fire extinguishers are available and correctly maintained. 2.10. Prepare treatment area to minimise risk of laser treatment fire hazard associated with reflective equipment 2.11. Complete clinical procedure checklists and records according to federal, state or territory and local legislation, regulations and workplace policies and procedures. 2.12. Clean, sanitise and store equipment according to manufacturer instructions and workplace policies and procedures.
3. Assess and control safety risks to practitioner and client.	3.1. Identify actual and potential safety hazards and assess risks that may pose harm to the health and safety of practitioner, client and others who may be present during treatment. 3.2. Use correct personal protective equipment for practitioner, client and others who may be present during treatment.
4. Respond to health and safety risks.	4.1. Complete on-the-spot risk assessment and determine action and control measures to avoid injury to practitioner, client and others who may be present during treatment. 4.2. Take action to control safety risks within scope of own responsibility or refer to appropriate personnel for action. 4.3. Complete reporting and documentation according to workplace policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret both familiar and unfamiliar, and sometimes complex documents: workplace policies and procedures materials describing industry and regulatory requirements of intense pulsed light and laser hair reduction non-ionising radiation safety protection plan manufacturer instructions for the safe use, maintenance and storage of intense pulsed light and laser equipment.
Numeracy skills to:	comprehend units of measurement related to laser and intense pulsed light apparatus.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume Implementation Guide - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBHRS005 Identify and control safety risks for intense pulsed light and laser hair reduction treatments

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

identify three safety hazards and complete three risk assessments in at least one of the following:

an intense pulsed light treatment environment

a laser treatment environment

develop, implement and maintain safety practices and risk control measures to respond to safety hazards associated with use of at least one of the following:

intense pulsed light

laser

for the above, record the following:

workplace documentation and checks for the maintenance of equipment

workplace health and safety reporting related to intense pulsed light or laser hair reduction treatments

during risk assessments, follow workplace policies and procedures, non-ionising radiation safety protection plan and relevant state or territory laws, codes and guidelines related to the use of intense pulsed light and laser for hair reduction.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

key aspects of current legislation, regulation and industry standards and guidelines relevant to intense pulsed light and laser hair reduction treatments:

laser classification and hazard analysis

maintenance and auditing of facilities

equipment inspection and maintenance protocols

investigation and management of intense pulsed light and laser incidents

personal protective equipment

potential for fire and explosion and protection against flammability hazards

management of airborne contaminants

electrical safety laser controlled treatment areas:

designation

warning signs

entry controls

control of access to the laser

safety of intense pulsed light and laser products

equipment classification

safe use of intense pulsed light and laser equipment

intense pulsed light and laser hazards:

beam hazards

non-beam hazards

risk and hazard management including risk assessment

hierarchy of hazard control:

engineering controls

administration controls

personal protective equipment

quality assurance testing and preventive maintenance

safe work practices

workplace work health and safety policies:

procedures for:

identifying hazards

assessing risk

controlling risk

non-ionising radiation safety protection plan

ergonomics

types of safety hazards related to intense pulsed light and laser hair reduction and associated control measures:

ocular and skin

equipment specific

reflected beams

fire, explosive, electrical and environmental

control measures applied to minimise health and safety risks during intense pulsed and laser hair reduction treatments:

pre-treatment patch testing

personal protective equipment:

eye protection

masks

gowns

gloves

ventilation systems

filtering and exhaust systems

window coverings

draping of treatment environment

equipment preventive maintenance:

documentation, including:

equipment safety standards

equipment service history

schedule for recommended testing and maintenance

regular testing

biophysics of laser and intense pulsed light technologies as outlined in AS/NZS 4173:2018, Safe use of lasers and intense light sources in health care or its replacement

how light energy interacts with skin and hair

physics of light related to intense pulsed light and laser treatments:

energy forms

electromagnetic spectrum

optical region of the electromagnetic spectrum

wavelengths

characteristics of a wave

operational characteristics of lasers:

programmable systems

basic set-up (manual choice)

generation of laser beam and propagation of light

characteristics of laser beams

properties of different types of lasers

optical pathways

delivery systems and applicators used for hair reduction

operational characteristics of intense pulsed light apparatus:

programmable systems

basic set-up (manual choice)

powerful systems

significantly lower power systems

common differences in imported systems

chilled sapphire or similar optical substance head

non-chilled sapphire head

non-laser light source

characteristics of flashlamp

capacitors - free discharge and partial discharge

different filters

properties of intense pulsed light equipment

laser controls:

emergency control

delivery systems

ionising and non-ionising radiation

parameters that effect the delivery of light:

spectrum of delivered wavelengths as determined by cut-off filters

number of delivered pulses, including single and multiple pulsed shots

pulse duration in milliseconds

delay between pulses in milliseconds

delivered fluence

laser hazards.

Assessment Conditions

Skills must be demonstrated in:

an industry workplace, or

a simulated industry environment.

Assessment must ensure access to:

documentation related to intense pulsed light and laser treatments:

workplace policies and procedures

workplace reporting documentation and templates

current standards and guidelines:

AS/NZS 4173:2018 Safe use of lasers and intense light sources in health care

AS/NZS IEC 60825.1:2014 Safety of laser products – Part 1: Equipment classifications and requirements

AS/NZS 1336:2014 Eye and face protection - Guidelines

key aspects of relevant local, federal, state or territory, legislation and regulations relating to use of intense pulsed light and laser for hair reduction

manufacturer instructions and safety data sheets

non-ionising radiation safety protection plan

a clinical treatment area:

as per relevant state or territory legislation either, or both, of the following:

a radiation warning sign

an illuminated light above door

non-flammable screens fitted inside all windows to protect a person outside window from non-ionising radiation levels greater than maximum permissible exposure from radiation

ventilation designed to ensure that airborne hazards are not passed downstream in air handling or exhaust system

fire extinguishing equipment

sufficient clinical lighting

eye protection equipment for practitioners and clients compliant with AS/NZS 1336:2014 Eye and face protection – Guidelines

disposable masks

equipment which, when energised, can emit an amount of non-ionising radiation higher than accessible limit for a Class 3B laser for relevant period stated in, and measured in accordance with, laser standards AS2211. This must include a Class 4 laser or equivalent in the case of IPL.

one or more of the following:

cosmetic laser equipment that:

can treat Fitzpatrick skin types one to six

is registered for purpose on the Australian Register of Therapeutic Goods

intense pulsed light equipment that is registered for purpose on the Australian Register of Therapeutic Goods and has one or more of the following characteristics:

programmable

manual

multiple pulsed shots

single pulsed shots

appropriate cooling delivery systems

one or minimal choice of filters

multiple filters

activities that require the individual to work within commercially realistic timing and productivity.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors, and:

have at least three years’ experience in operating laser equipment; OR

have at least three years’ experience in operating intense pulsed light equipment.

Links

Companion Volume Implementation Guide - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBHRS006 Design laser hair reduction treatment programs

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to design laser hair reduction treatment programs to reduce unwanted hair on the face and body. It requires the ability to consult with clients, determine client suitability for laser hair reduction treatments and design treatment programs based on client needs.

This unit applies to laser practitioners working in a diverse range of beauty industry sectors and business contexts who design staged treatment programs for multiple treatments that will safely achieve optimal hair reduction outcomes for the client. These individuals operate independently, under limited supervision of others and within established organisational policies and procedures.

The unit reflects the safety guidelines, for a broad range of clinical laser dermal applications, expressed in the following Australian and New Zealand Standards, current at the time of publication:

AS/NZS 4173:2018 Safe use of lasers and intense light sources in health care

AS/NZS IEC 60825.1:2014 Safety of laser products – Part 1: Equipment classifications and requirements

AS/NZS 1336:2014 Eye and face protection - Guidelines.

The use of laser is subject to legislation, regulation and licensing in some Australian states and territories.

Pre-requisite Unit

SHBBHRS005 Identify and control safety risks for intense pulsed light and laser hair reduction treatments

Competency Field

Hair Reduction Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Consult with client on hair reduction requirements.	1.1. Determine, through discussion and questioning, client hair reduction requirements and preferences. 1.2. Administer and collect client consultation form. 1.3. Review client medical and treatment history to identify factors impacting or prohibiting suitability for treatment. 1.4. Use diagnostic tools and observation techniques to determine client Fitzpatrick skin type and characteristics. 1.5. Discuss treatment suitability, options and limitations with client. 1.6. Advise client on treatment procedure, outcomes, and possible effects and after care. 1.7. Encourage client questions and check client understanding of treatment procedure, outcomes, and possible effects and self-care.
2. Determine contraindications to treatment.	2.1. Consult with and visually observe client to identify and determine impact of contraindications. 2.2. Determine non-medical precautions for non-medical contraindications and explain to client. 2.3. Advise client to seek and provide signed proof of medical release for medical contraindications and medical precautions prior to treatment.
3. Prepare self and client for patch test.	3.1. Check treatment environment is correctly organised and free from safety risks and hazards. 3.2. Confirm completion of risk assessment and equipment checks and take any required corrective action. 3.3. Set up equipment and check to ensure correct functioning as per manufacturer instructions and safe practice protocols. 3.4. Cleanse and prepare treatment area and sanitise equipment prior to use on client. 3.5. Instruct client to prepare for patch testing, check client comfort and make any required adjustments to ensure client comfort. 3.6. Identify jewellery worn by self and client and remove, or where not removable, tape according to workplace procedures. 3.7. Fit and adjust personal protective equipment, including eye protection, to self, client and others who may be present during treatment. 3.8. Explain patch test process and likely sensations to client to ensure client comfort. 3.9. Select and prepare patch test area within proposed treatment area.
4. Complete patch test.	4.1. Follow workplace policies and procedures, non-ionising radiation safety plan and legislative requirements to complete laser patch test. 4.2. Select energy settings (fluence) based on outcomes of client consultation and apply a small number of pulses to test area. 4.3. Record energy settings and observe immediate reactions looking for an end point to assist in designing safe and effective treatment. 4.4. Identify and respond immediately to adverse reactions by stopping treatment and explaining reason for stoppage to client. 4.5. Select and apply post-treatment skin cooling products according to client reaction to patch test. 4.6. Wait length of time specified in organisational policy and observe and record skin response.
5. Design treatment program.	5.1. Determine treatment type and program according to outcomes of client consultation and patch test, and within safe practice protocols. 5.2. Discuss proposed treatment program, expected results and risks with client. 5.3. Communicate pre-treatment and post-treatment precautions and care, and ask questions to confirm client understanding. 5.4. Discuss role and responsibilities of the practitioner and the client and gain client agreement to client responsibilities. 5.5. Identify need for and take and store photographs of hair reduction pre-treatment area according to workplace policies and procedures. 5.6. Discuss and select treatment evaluation strategies with client. 5.7. Finalise and document treatment program and gain signed client consent.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret both familiar and unfamiliar, and sometimes complex documents: workplace policies and procedures non-ionising radiation safety protection plan materials describing industry standards and regulatory requirements of laser hair reduction manufacturer instructions for the safe use, maintenance and storage of laser equipment.
Writing skills to:	clearly and correctly document client treatment programs.
Oral communications skills to:	respond to client questions and provide information to client, throughout consultation process.
Numeracy skills to:	calculate treatment parameters for use in treatment sessions.
Problem-solving skills to:	respond to contraindications and adverse effects to minimise risk and ensure client safety.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume Implementation Guide - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBHRS006 Design laser hair reduction treatment programs

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

consult with at least three different clients, each with different Fitzpatrick skin types and hair reduction needs

for each client, complete patch tests on each body area proposed for hair reduction, and evaluate results

design and document a staged laser treatment program for each of the above clients and cumulatively develop programs for the following body areas:

back and neck

Brazilian

chest

facial area

arms or legs

underarm

for at least one of the above consultations, test patches must be with a Fitzpatrick 5 or 6

record information obtained through all client consultation, observation and patch testing; as specified in the Knowledge Evidence

during all consultations and patch tests, consistently follow workplace policies and procedures, non-ionising radiation safety plan and relevant state or territory laws, codes and guidelines related to the use of laser for hair reduction.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

current local state or territory health legislation, regulation and industry standards and guidelines relevant to laser hair reduction treatments:

non-ionising radiation protection

skin penetration

work health and safety

practitioner’s legal and insurance liabilities and responsibilities for laser treatment:

role and importance of indemnity insurance

potential risks, liabilities and consequences of non-coverage

responsibilities of practitioner and client related to safe and responsible laser hair reduction treatments

workplace policies and procedures related to laser hair reduction treatments, including those for treating minors

workplace laser safety protection plan

information to be obtained and recorded during client consultation and observation:

client details

consent from parent or guardian for treatment of minors when required

client needs and expectations

consent for collection of personal information and photographic content, when required

family history of skin cancer

medical history, conditions, allergies and medications

treatment history

presence of tattoos and other artificial pigment

vitamins and supplements

sun exposure and reactions

treatment area

Fitzpatrick skin type

skin characteristics and condition

hair characteristics

treatment types and equipment settings

signed client informed consent for treatment

signed medical release, when required

pre-treatment photographs, when required

patch test results

information to be provided during client consultation and observation:

self-care instructions and precautions

likely results and effects

risks

information to manage client expectations

a workplace pre-treatment handout to the client

types of laser equipment commonly used within industry and accepted by industry standards, their recommended use and application

types of equipment used in hair reduction and their actions on pigmented hair and on skin

diagnostic equipment and tools

principles of light energy and how it interacts with skin and hair

factors impacting client suitability for laser treatments and their associated risks, benefits and required action

client characteristics and their relationship to laser hair reduction treatments:

Fitzpatrick skin type one to six

hair colour:

dark

medium

pale

hair type:

lanugo, vellus, terminal

ingrown

skin type:

dry/alipid/lipid dry

oily/lipid

diffused red

difference between male and female skin and hair types

specific hair reduction treatment areas

pain tolerance

heat tolerance

medical history:

existing medical conditions

previous medical conditions

medications

six Fitzpatrick skin types:

apparent versus underlying skin type

appearance and identification

features

responses to tanning

hair structure and growth:

factors affecting hair growth:

hormonal:

topical

systemic

exposure to sunlight

heredity

drugs and chemicals

hair growth patterns and cycle and impact of laser hair reduction treatments

histology of hair

factors which can stimulate hair growth and areas which may be affected:

hormones

illness

medications

anatomy and physiology of the skin and skin structures as related to laser hair reduction treatments:

normal process of skin ageing and structural change

normal skin response to irritation and trauma

scars, including hypertrophic and keloid, their origin and evolution, and abnormal scar tissue

causes of skin damage

effects of laser treatments on physical structure of the skin

wound healing in different skin types and locations

tissue interaction with laser hair reduction treatments

chromophores

melanin absorption

contraindications and their relationship to laser hair reduction treatments:

pre-treatment sun exposure

artificially tanned skin

pregnancy

some herbal remedies

active herpes simplex

active impetigo

active eczema

active acne

photo-sensitive medication

hypertrophic and keloid scars

artificial pigment in the treatment area

psoriasis in the treatment area

certain circulatory conditions

inappropriate hair type and colour

for the above listed contraindications:

appearance and identification

required action and treatment precautions

instances where treatment should not occur

instances where recommendation to seek advice of other professionals should be provided

appearance of pigmented skin lesions and referral to medical professionals

medical contraindications, their relationship to laser hair reduction treatments, and required action and treatment precautions:

conditions already being treated by a general practitioner, dermatologist or skin therapist

medical oedema

recent surgery

diabetes

asthma

epilepsy

effects of laser hair reduction treatments and associated responses and control measures:

paradoxical increased hair growth

temporary heat

temporary localised pain

erythema

causes of, appearance and management of specific treatment reactions or adverse effects:

hypopigmentation

hyperpigmentation

blistering

scarring and textural changes

perifollicular oedema

perifollicular erythema

infections of the hair follicle

burns to skin

factors impacting treatment planning, their effect and appropriate responses:

body temperature

patch test results

skin healing

skin reaction

follicle distribution

areas treated

extent of area to be treated

hypertrophic and keloid scarring

outcomes of previous treatments

pain tolerance

wound healing

client post-treatment care requirements:

avoidance of:

sun exposure

topical tanning agents

chlorine found in spas and pools

picking abrasions

other phototherapy concurrent with a laser hair reduction treatment program

activity that raises body temperature

application of sunscreen to treatment area

post-treatment care and advice for the treatment area

precautions related to:

tweezing

waxing

bleaching

sunbathing

solarium treatments

use of depilatory creams

electrolysis

use of self-tanning products

post-treatment care procedures:

low-frequency laser

healing products

cooling products:

cold compress

cryogen sprays

cold gels

use of light-emitting diodes (LED) in treating adverse effects

patch test evaluation strategies:

discussing and reviewing response to treatment

taking photographs of treatment area before and after treatment

reviewing achievement of treatment goals

monitoring time frame for achievement of treatment goals

key inclusions of a treatment program:

treatment area

follicle type and distribution

hair type

planned treatment parameters based on patch test results:

wavelengths to be used

pulse duration

energy settings (fluence)

treatment duration

products

equipment

follow-up procedures

after care advice and precautions

observed contraindications

relevant medical history and medications

signed medical release

outcomes of previous temporary and permanent hair reduction treatments

before and after photographs, and when they are required

client consent.

Assessment Conditions

Skills must be demonstrated in a simulated laser hair reduction clinical workplace environment set up for the purposes of assessment.

Assessment must be directly observed, in person, for the total duration of each laser client consultation and patch test, by assessors who meet the assessor requirements outlined below.

Assessment must ensure access to:

documentation relevant to designing laser hair reduction treatment programs:

workplace policies and procedures

workplace reporting documentation and templates

treatment program templates

current safety standards and guidelines

key aspects of federal, state or territory, and local acts and regulations relating to use of laser for hair reduction

non-ionising radiation safety protection plan

laser equipment which:

when energised, can emit an amount of non-ionising radiation higher than accessible limit for a Class 3B laser for the relevant period stated in, and measured in accordance with, the laser standard AS2211

which can treat Fitzpatrick skin types one to six

is registered for purpose on the Australian Register of Therapeutic Goods

laser clinical treatment environment that includes:

as per relevant state or territory legislation either, or both, of the following:

a radiation warning sign

an illuminated light above door

non-flammable screens fitted inside windows to protect a person outside the window from non-ionising radiation levels greater than maximum permissible exposure from radiation

ventilation designed to ensure that airborne hazards are not passed downstream in air handling and exhaust system

fire extinguishing equipment

eye protection equipment for practitioners and clients compliant with AS/NZS 1336:2014

disposable masks

disposable gloves

sufficient, clinical lighting

cooling post-treatment products

real people with different Fitzpatrick skin types seeking hair reduction treatments on different areas of the face and body

activities that reflect industry practice and allow the individual to work with commercial timing and productivity to complete client consultations within designated timeframes.

Assessors must satisfy the Standards for Registered Training Organisations requirements for assessors, and:

have at least three years’ experience in operating laser equipment.

Links

Companion Volume Implementation Guide - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBHRS007 Provide laser hair reduction treatments

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to safely provide laser hair reduction treatments to reduce unwanted hair on the face and body. It requires the ability to follow an agreed treatment program, monitor and modify treatments in response the client's skin and hair reactions, and assess treatment results.

This unit applies to laser practitioners working in a diverse range of beauty industry sectors and business contexts who provide laser hair reduction treatments. These individuals operate independently, under limited supervision of others and within established organisational policies and procedures.

The unit reflects the safety guidelines, for a broad range of laser dermal applications, expressed in the following Australian and New Zealand Standards, current at the time of publication:

AS/NZS 4173:2018 Safe use of lasers and intense light sources in health care

AS/NZS IEC 60825.1:2014 Safety of laser products – Part 1: Equipment classifications and requirements

AS/NZS 1336:2014 Eye and face protection - Guidelines.

The use of laser is subject to legislation, regulation and licensing in some Australian States and Territories.

Pre-requisite Unit

SHBBHRS005 Identify and control safety risks for intense pulsed light and laser hair reduction treatments

Competency Field

Hair Reduction Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare treatment environment and equipment.	1.1. Access and review agreed client treatment program to determine requirements for individual treatment. 1.2. Check that treatment environment is correctly organised and free from safety risks and hazards. 1.3. Confirm completion of risk assessment and equipment checks and take any required corrective action. 1.4. Set up equipment and check to ensure correct functioning as per manufacturer instructions, and safe practice protocols. 1.5. Cleanse and prepare treatment area and sanitise equipment prior to use on client. 1.6. Complete workplace and pre-treatment documentation required for treatment environment and equipment preparation.
2. Prepare self and client.	2.1. Identify need for and receive signed medical approval to proceed with treatment from client. 2.2. Confirm treatment program with client. 2.3. Determine, through discussion and questioning, changes to client medical history and contraindications arising since time of treatment program development. 2.4. Adjust treatment program to reflect identified changes and obtain signed client consent for adjusted treatment program. 2.5. Explain treatment process and likely sensations to client to ensure client comfort. 2.6. Identify jewellery worn by self and client and remove, or where not removable, tape according to workplace procedures. 2.7. Fit and adjust personal protective equipment, including eye protection, to self, client and others who may be present during treatment.
3. Provide laser treatment.	3.1. Follow workplace policies and procedures, laser safety plan and legislative requirements to apply laser according to treatment program. 3.2. Identify requirement for coupling gel and apply ensuring minimum wastage. 3.3. Perform a test shot on treatment area, observe immediate skin reaction and level of client discomfort, and adjust equipment settings in preparation for treatment. 3.4. Commence treatment on areas of least pain sensitivity. 3.5. Work sequentially on treatment area avoiding repeat treatment on area immediately after first shot. 3.6. Monitor client reaction to treatment and pain tolerance continuously and adjust equipment settings to minimise client discomfort. 3.7. Identify potential and actual hazards and assess risks throughout treatment and take action to minimise risk to self and client. 3.8. Identify and respond immediately to adverse reactions by stopping treatment and explaining reason for stoppage to client. 3.9. Identify need for, and take and store photographs of hair reduction treatment area according to workplace policies and procedures. 3.10.Turn off equipment and remove coupling gel at completion of treatment.
4. Provide post-treatment care and advice.	4.1. Select and apply post-treatment skin cooling products according to treatment plan and client reaction to treatment. 4.2. Advise client on post-treatment and self-care and ask questions to confirm client understanding. 4.3. Advise client on client care and precautionary requirements for period leading up to next treatment 4.4. Record treatment and adjust treatment plan to reflect treatment and outcomes. 4.5. Complete post treatment documentation according to workplace procedures. 4.6. Initiate follow-up to check for post-treatment complications and adverse effects according to workplace procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret both familiar and unfamiliar, and sometimes complex documents: client treatment programs client records workplace policies and procedures non-ionising radiation safety protection plan materials describing industry standards and regulatory requirements of laser hair reduction manufacturer instructions for the safe use, maintenance and storage of laser equipment.
Writing skills to:	clearly and legibly make amendments to treatment plan.
Oral communication skills to:	consult with, inform and reassure clients throughout treatment process respond to client questions and provide information to client throughout treatment process.
Numeracy skills to:	calculate and modify equipment settings.

Unit Mapping Information

No equivalent unit

Links

Companion Volume Implementation Guide - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBHRS007 Provide laser hair reduction treatments

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

safely provide laser treatments to at least three different clients, each with different Fitzpatrick skin types, that cumulatively cover the following body areas (18 treatments in total):

back and neck

Brazilian

chest

facial area

legs or arms

underarm

complete at least one of the above 18 treatments on a Fitzpatrick skin type 5 or 6

for each of the above laser treatments:

adjust and modify treatment programs in response to client reaction to treatment

correctly set-up, operate and pack down equipment

provide pre and post-treatment advice to clients

complete and store client records and workplace documentation

consult, advise and reassure clients at all stages in treatment

during treatments, consistently follow workplace policies and procedures, non-ionising radiation safety protection plan and relevant state or territory laws, codes and guidelines related to the safe use of laser for hair reduction.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

current local, state or territory health legislation, regulation and industry standards and guidelines relevant to laser hair reduction treatments:

non-ionising radiation protection

skin penetration

work health and safety

practitioner's legal and insurance liabilities and responsibilities for laser treatment:

role and importance of indemnity insurance

potential risks, liabilities and consequences of non-coverage

responsibilities of practitioner and client related to safe and responsible laser hair reduction treatments

workplace policies and procedures related to laser hair reduction treatments, including those for treatment of minors

workplace non-ionising radiation safety protection plan

types of laser equipment commonly used within industry and accepted by industry standards, their recommended use and application

factors impacting client suitability for laser treatments and their associated risks, benefits and required action

typical features and skin tanning response of each of the six Fitzpatrick skin types and their relationship to laser hair reduction treatments

hair growth patterns and effect on laser hair reduction on hair growth

anatomy and physiology of the skin and skin structures as related to laser hair reduction treatments:

normal process of skin ageing and structural change

normal skin response to irritation and trauma

scars, including hypertrophic and keloid origin and evolution, and abnormal scar tissue

causes of skin damage

effects of laser treatments on physical structure of the skin

wound healing in different skin types and locations

tissue interaction with laser hair reduction treatments

chromophores

melanin absorption

contraindications and their relationship to laser hair reduction treatments:

pre-treatment sun exposure

artificially tanned skin

pregnancy

herbal remedies

active herpes simplex

active impetigo

active eczema

active acne

photo-sensitive medication

hypertrophic and keloid scars

artificial pigment in the treatment area

psoriasis in the treatment area

certain circulatory conditions

inappropriate hair type and colour

for the above listed contraindications:

appearance and identification

required action and treatment precautions

instances where treatment should not occur

instances where recommendation to seek advice of other professionals should be provided

medical contraindications, their relationship to laser hair reduction treatments, and required action and treatment precautions:

conditions already being treated by a general practitioner, dermatologist or skin therapist

medical oedema

recent surgery

diabetes

asthma

epilepsy

effects of laser hair reduction treatments and appropriate responses and control measures:

paradoxical increased hair growth

temporary heat

temporary localised pain

erythema

causes of, appearance and management of specific treatment reactions and adverse effects:

hypopigmentation

hyperpigmentation

blistering

scarring and textural changes

perifollicular oedema

perifollicular erythema

infections of the hair follicle

burns to skin

factors affecting treatments, their effect and appropriate responses:

test shot skin reaction

skin healing

skin reaction

follicle distribution

areas treated

extent of area to be treated

hypertrophic and keloid scarring

outcomes of previous treatments

pain tolerance

wound healing

post-treatment care procedures:

low-frequency laser

healing products

cooling products:

cold compress

cryogen sprays

cold gels

client post-treatment care requirements:

post-treatment care and advice for the treatment area

post treatment precautions related to:

tweezing

waxing

bleaching

sunbathing

solarium treatments

use of depilatory creams

electrolysis

use of self-tanning products

treatment evaluation strategies:

discussing and reviewing response to treatment

taking photographs of treatment area before and after each session, as required

reviewing achievement of treatment goals

monitoring time frame for achievement of treatment goals

key features, uses, benefits and limitations of the following laser equipment types:

long pulsed alexandrite

long pulsed Nd:Yag

diode

treatment settings and their application in laser hair reduction treatments:

wavelengths

pulse duration

energy settings (fluence)

treatment duration.

Assessment Conditions

Skills must be demonstrated in a simulated laser hair reduction clinical workplace environment set up for the purposes of assessment.

Assessment must be directly observed, in person, for the total duration of each laser treatment, by assessors who meet the assessor requirements outlined below.

Assessment must ensure access to:

documentation relevant to providing laser hair reduction treatments:

workplace policies and procedures for laser use

non-ionising radiation safety protection plan

current safety and environmental standards, guidelines regarding laser safety

client content and consultation forms

treatment log book

post-care forms

laser equipment which:

when energised, can emit an amount of non-ionising radiation higher than accessible limit for a Class 3B laser for the relevant period stated in, and measured in accordance with, the laser standard AS2211 (a Class 4 laser)

which can treat Fitzpatrick skin types one to six

is registered for purpose on the Australian Register of Therapeutic Goods

complies with Safety of laser products equipment classification and requirements AS/NZS IEC 60825.1:2014

laser clinical treatment environment that includes:

as per relevant state or territory legislation either, or both, of the following:

a radiation warning sign

an illuminated light above door

non-flammable screens fitted inside windows to protect a person outside the window from non-ionising radiation levels greater than maximum permissible exposure from radiation

ventilation designed to ensure that airborne hazards are not passed downstream in air handling and exhaust system

fire extinguishing equipment

sufficient, clinical lighting

eye protection equipment for practitioner and clients compliant with AS/NZS 1336:2014

disposable masks

disposable gloves

skin grid pencils

handwashing basin

cooling post-treatment products

antibacterial cleaning products

client skin wipes

real people with different Fitzpatrick skin types seeking hair reduction treatments on different areas of the face and body

activities that reflect industry practice and allow the individual to work with commercial timing and productivity to complete client treatments within designated timeframes.

Assessors must satisfy the Standards for Registered Training Organisations requirements for assessors, and:

have at least three years’ experience in operating laser equipment.

Links

Companion Volume Implementation Guide - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBHRS008 Design intense pulsed light hair reduction treatment programs

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to design intense pulsed light (IPL) hair reduction treatment programs to reduce unwanted hair on the face and body. It requires the ability to consult with clients, determine client suitability for IPL hair reduction treatments and design treatment programs based on client needs.

This unit applies to IPL practitioners working in a diverse range of beauty industry sectors and business contexts who design staged treatment programs for multiple treatments that will safely achieve optimal hair reduction outcomes for the client. These individuals operate independently, under limited supervision of others and within established organisational policies and procedures.

The unit reflects the safety guidelines, for a broad range of clinical IPL dermal applications, expressed in the following Australian and New Zealand Standards, current at the time of publication:

AS/NZS 4173:2018 Safe use of lasers and intense light sources in health care

AS/NZS 1336:2014 Eye and face protection - Guidelines.

The use of intense pulsed light is subject to legislation, regulation and licensing in some Australian states and territories.

Pre-requisite Unit

SHBBHRS005 Identify and control safety risks for intense pulsed light and laser hair reduction treatments

Competency Field

Hair Reduction Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Consult with client on hair reduction requirements.	1.1. Determine, through discussion and questioning, client hair reduction requirements and preferences, and administer client consultation form. 1.2. Review client medical and treatment history to identify factors impacting or prohibiting suitability for treatment. 1.3. Use diagnostic tools and observation techniques to determine client Fitzpatrick skin type and characteristics. 1.4. Discuss treatment suitability, options and limitations with client. 1.5. Advise client on treatment procedure, outcomes, and possible effects and after care. 1.6. Encourage client questions and check client understanding of treatment procedure, outcomes, and possible effects and self-care.
2. Determine contraindications to treatment.	2.1. Consult with and visually observe client to identify and determine impact of contraindications. 2.2. Determine non-medical precautions for non-medical contraindications and explain to client. 2.3. Advise client to seek and provide signed proof of medical release for medical contraindications and medical precautions prior to treatment.
3. Prepare self and client for patch test.	3.1. Check treatment environment is correctly organised and free from safety risks and hazards. 3.2. Confirm completion of risk assessment and equipment checks and take any required corrective action. 3.3. Set up equipment and check to ensure correct functioning as per manufacturer instructions and safe practice protocols. 3.4. Cleanse and prepare treatment area and sanitise equipment prior to use on client. 3.5. Instruct client to prepare for patch testing, check client comfort and make any required adjustments to ensure client comfort. 3.6. Identify jewellery worn by self and client and remove, or where not removable, tape according to workplace procedures. 3.7. Fit and adjust personal protective equipment, including eye protection, to self, client and others who may be present during treatment. 3.8. Explain patch test process and likely sensations to client to ensure client comfort. 3.9. Select and prepare patch test area within proposed treatment area.
4. Complete patch test.	4.1. Follow workplace policies and procedures, non-ionising radiation safety plan and legislative requirements to complete intense pulsed light patch test. 4.2. Select energy settings (fluence) based on client consultation and apply a small number of pulses to test area. 4.3. Record energy settings and observe immediate reactions looking for an end point to assist in designing safe and effective treatment. 4.4. Identify and respond immediately to adverse reactions by stopping treatment and explaining reason for stoppage to client. 4.5. Select and apply post-treatment skin cooling products according to client reaction to patch test. 4.6. Wait length of time specified in organisational policy, and observe and record skin response.
5. Design treatment program.	5.1. Determine appropriate treatment type and program according to outcomes of client consultation and patch test, and within safe practice protocols. 5.2. Discuss proposed treatment program, expected results and risks with client. 5.3. Communicate pre-treatment and post-treatment precautions and care, and ask questions to confirm client understanding. 5.4. Discuss role and responsibilities of the practitioner and the client and gain client agreement to client responsibilities. 5.5. Identify need for and take and store photographs of hair reduction pre-treatment area according to workplace policies and procedures. 5.6. Discuss and select treatment evaluation strategies with client. 5.7. Finalise and document treatment program and gain signed client consent.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret both familiar and unfamiliar, and sometimes complex documents: workplace policies and procedures non-ionising radiation safety protection plan materials describing industry standards and regulatory requirements of intense pulsed light hair reduction manufacturer instructions for the safe use, maintenance and storage of intense pulsed light equipment.
Writing skills to:	clearly and correctly document client treatment programs.
Oral communications skills to:	respond to client questions and provide information to client throughout consultation process.
Numeracy skills to:	calculate treatment parameters for use in treatment session.
Problem-solving skills to:	respond to contraindications and adverse effects to minimise risk and ensure client safety.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume Implementation Guide - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBHRS008 Design intense pulsed light hair reduction treatment programs

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

consult with at least three different clients, each with different Fitzpatrick skin types and hair reduction needs

for each client, complete patch tests on each body area proposed for hair reduction, and evaluate results

design and document a staged intense pulsed treatment program for each of the above clients and cumulatively develop programs for the following body areas:

back and neck

Brazilian

chest

facial area

arms or legs

underarm

record information obtained through all client consultation, observation and patch testing; as specified in the Knowledge Evidence

during all consultations and patch tests, consistently follow workplace policies and procedures, non-ionising radiation safety protection plan and relevant state or territory laws, codes and guidelines related to the use of intense pulsed light for hair reduction.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

current local, state or territory health legislation, regulation and industry standards and guidelines relevant to intense pulsed light hair reduction treatments:

non-ionising radiation protection

skin penetration

work health and safety

practitioner’s legal and insurance liabilities and responsibilities for intense pulsed light treatment:

role and importance of indemnity insurance

potential risks, liabilities and consequences of non-coverage

responsibilities of practitioner and client related to safe and responsible intense pulsed light hair reduction treatments

workplace policies and procedures related to intense pulsed light hair reduction treatments, including those for treating minors

workplace non-ionising radiation safety protection plan

information to be obtained and recorded during client consultation and observation:

client details

consent from parent or guardian for treatment of minors, when required

client needs and expectations

consent for collection of personal information and photographic content, when required

family history of skin cancer

medical history, conditions, allergies and medications

treatment history

presence of tattoos and other artificial pigment

vitamins and supplements

sun exposure and reactions

treatment area

Fitzpatrick skin type

skin characteristics and condition

hair characteristics

treatment types and equipment settings

signed client informed consent for treatment

signed medical release, when required

pre-treatment photographs, when required

patch test results

information to be provided during client consultation and observation:

self-care instructions and precautions

likely results and effects

risks

information to manage client expectations

a workplace pre-treatment handout to the client

types of intense pulsed light equipment commonly used within industry and accepted by industry standards, their recommended use and application

types of equipment used in hair reduction and their actions on pigmented hair and on skin

diagnostic equipment and tools

principles of light energy and how it interacts with skin and hair

factors impacting client suitability for intense pulsed light treatments and their associated risks, benefits and required action

client characteristics and their relationship to intense pulsed light hair reduction treatments:

Fitzpatrick skin type one to six

hair colour:

dark

medium

pale

hair type:

lanugo, vellus, terminal

ingrown

skin type:

dry/alipid/lipid dry

oily/lipid

diffused red

difference between male and female skin and hair types

specific hair reduction treatment areas

pain tolerance

heat tolerance

medical history:

existing medical conditions

previous medical conditions

medications

six Fitzpatrick skin types:

apparent versus underlying skin type

appearance and identification

features

responses to tanning

hair structure and growth:

factors affecting hair growth:

hormonal:

topical

systemic

exposure to sunlight

heredity

drugs and chemicals

hair growth patterns and cycle and impact of intense pulsed light hair reduction treatments

histology of hair

factors which can stimulate hair growth and areas which may be affected:

hormones

illness

medications

anatomy and physiology of the skin and skin structures as related to intense pulsed light hair reduction treatments:

normal process of skin ageing and structural change

normal skin response to irritation and trauma

scars, including hypertrophic and keloid, their origin and evolution, and abnormal scar tissue

causes of skin damage

effects of intense pulsed light treatments on physical structure of the skin

wound healing in different skin types and locations

tissue interaction with IPL hair reduction treatments

chromophores

melanin absorption

contraindications and their relationship to intense pulsed light hair reduction treatments:

pre-treatment sun exposure

artificially tanned skin

pregnancy

some herbal remedies

active herpes simplex

active impetigo

active eczema

active acne

photo-sensitive medication

hypertrophic and keloid scars

artificial pigment in the treatment area

psoriasis in the treatment area

certain circulatory conditions

inappropriate hair type and colour

for the above listed contraindications:

appearance and identification

required action and treatment precautions

instances where treatment should not occur

instances where recommendation to seek advice of other professionals should be provided

appearance of pigmented skin lesions and referral to medical professionals

medical contraindications, their relationship to intense pulsed light hair reduction treatments, and required action and treatment precautions:

conditions already being treated by a general practitioner, dermatologist or skin therapist

medical oedema

recent surgery

diabetes

asthma

epilepsy

effects of intense pulsed light hair reduction treatments and associated responses and control measures:

paradoxical increased hair growth

temporary heat

temporary localised pain

erythema

causes of, appearance and management of specific treatment reactions or adverse effects:

hypopigmentation

hyperpigmentation

blistering

scarring and textural changes

perifollicular oedema

perifollicular erythema

infections of the hair follicle

burns to skin

factors impacting treatment planning, their effect and appropriate responses:

body temperature

patch test results

skin healing

skin reaction

follicle distribution

areas treated

extent of area to be treated

hypertrophic and keloid scarring

outcomes of previous treatments

pain tolerance

wound healing

client post-treatment care requirements:

avoidance of:

sun exposure

topical tanning agents

chlorine found in spas and pools

picking abrasions

other phototherapy concurrent with an intense pulsed light hair reduction treatment program

activity that raises body temperature

application of sunscreen to treatment area

post-treatment care and advice for the treatment area

precautions related to:

tweezing

waxing

bleaching

sunbathing

solarium treatments

use of depilatory creams

electrolysis

use of self-tanning products

post-treatment care procedures:

healing products

cooling products:

cold compress

cryogen sprays

cold gels

use of light-emitting diodes (LED) in treating adverse effects

patch test evaluation strategies:

discussing and reviewing response to treatment

taking photographs of treatment area before and after treatment

reviewing achievement of treatment goals

monitoring time frame for achievement of treatment goals

key inclusions of a treatment program:

treatment area

follicle type and distribution

hair type

planned treatment parameters based on patch test results:

wavelengths to be used

pulse duration

energy settings (fluence)

treatment duration

products

equipment

follow-up procedures

after care advice and precautions

observed contraindications

relevant medical history and medications

signed medical release

outcomes of previous temporary and permanent hair reduction treatments

before and after photographs, and when they are required

client consent.

Assessment Conditions

Skills must be demonstrated in a simulated intense pulsed light hair reduction clinical workplace environment set up for the purposes of assessment.

Assessment must be directly observed, in person, for the total duration of each intense pulsed light client consultation and patch test, by assessors who meet the assessor requirements outlined below.

Assessment must ensure access to:

documentation relevant to designing intense pulsed light hair reduction treatment programs:

workplace policies and procedures

workplace reporting documentation and templates

treatment program templates

current safety standards and guidelines

key aspects of federal, state or territory, and local acts and regulations relating to use of intense pulsed light for hair reduction

non-ionising radiation safety protection plan

intense pulsed light equipment which:

when energised, can emit an amount of non-ionising radiation higher than accessible limit for a Class 3B laser for the relevant period stated in, and measured in accordance with, the laser standard AS2211 (a Class 4 laser or equivalent in the case of IPL)

is registered for purpose on the Australian Register of Therapeutic Goods

has the following characteristics:

programmable

manual

multiple pulsed shots

single pulsed shots

appropriate cooling delivery systems

multiple filters

intense pulsed light clinical treatment environment that includes:

as per relevant state or territory legislation either, or both, of the following:

a radiation warning sign

an illuminated light above door

non-flammable screens fitted inside windows to protect a person outside the window from non-ionising radiation levels greater than maximum permissible exposure from radiation

ventilation designed to ensure that airborne hazards are not passed downstream in air handling and exhaust system

fire extinguishing equipment

eye protection equipment for practitioners and clients compliant with AS/NZS 1336:2014

disposable masks

disposable gloves

sufficient, clinical lighting

cooling post-treatment products

real people with different Fitzpatrick skin types seeking hair reduction treatments on different areas of the face and body

activities that reflect industry practice and allow the individual to work with commercial timing and productivity to complete client consultations within designated timeframes.

Assessors must satisfy the Standards for Registered Training Organisations requirements for assessors, and:

have at least three years’ experience in operating intense pulled light equipment.

Links

Companion Volume Implementation Guide - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBHRS009 Provide intense pulsed light hair reduction treatments

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to safely provide intense pulsed light (IPL) hair reduction treatments to reduce unwanted hair on the face and body. It requires the ability to follow an agreed treatment program, monitor and modify treatments in response the client's skin and hair reactions, and assess treatment results.

This unit applies to IPL practitioners working in a diverse range of beauty industry sectors and business contexts who provide hair reduction treatments. These individuals operate independently, under limited supervision of others and within established organisational policies and procedures.

The unit reflects the safety guidelines, for a broad range of IPL dermal applications, expressed in the following Australian and New Zealand Standards, current at the time of publication:

AS/NZS 4173:2018 Safe use of lasers and intense light sources in health care

AS/NZS 1336:2014 Eye and face protection - Guidelines.

The use of IPL is subject to legislation, regulation and licensing in some Australian States and Territories.

Pre-requisite Unit

SHBBHRS005 Identify and control safety risks for intense pulsed light and laser hair reduction treatments

Competency Field

Hair Reduction Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare treatment environment and equipment.	1.1. Access and review agreed client treatment program to determine requirements for individual treatment. 1.2. Check that treatment environment is correctly organised and free from safety risks and hazards. 1.3. Confirm completion of risk assessment and equipment checks and take any required corrective action. 1.4. Set up equipment and check to ensure correct functioning as per manufacturer instructions and safe practice protocols. 1.5. Cleanse and prepare treatment area and sanitise equipment prior to use on client. 1.6. Complete required workplace and pre-treatment documentation required for treatment environment and equipment preparation.
2. Prepare self and client.	2.1. Identify need for and receive signed medical approval to proceed with treatment from client. 2.2. Confirm treatment program with client. 2.3. Determine, through discussion and questioning, changes to client medical history and contraindications arising since time of treatment program development. 2.4. Adjust treatment program to reflect identified changes and obtain signed client consent for adjusted treatment program. 2.5. Explain treatment process to client and likely sensations to client to ensure client comfort. 2.6. Identify jewellery worn by self and client and remove, or where not removable, tape according to workplace procedures. 2.7. Fit and adjust personal protective equipment, including eye protection, to self, client and others who may be present during treatment.
3. Provide intense pulsed light treatment.	3.1. Follow workplace policies and procedures, non-ionising radiation safety plan and legislative requirements to apply intense pulsed light according to treatment program. 3.2. Identify requirement for coupling gel and apply ensuring minimum wastage. 3.3. Perform a test shot on treatment area, observe immediate skin reaction and level of client discomfort, and adjust equipment settings in preparation for treatment. 3.4. Commence treatment on areas of least pain sensitivity. 3.5. Work sequentially on treatment area, avoiding repeat treatment on area immediately after first shot. 3.6. Monitor client reaction to treatment and pain tolerance continuously and adjust equipment settings to minimise client discomfort. 3.7. Identify potential and actual hazards and assess risks throughout treatment and take action to minimise risk to self and client. 3.8. Identify and respond immediately to adverse reactions by stopping treatment and explaining reason for stoppage to client. 3.9. Identify need for and take and store photographs of hair reduction treatment area according to workplace policies and procedures. 3.10. Turn off equipment and remove coupling gel at completion of treatment.
4. Provide post-treatment care and advice.	4.1. Select and apply post-treatment skin cooling products according to treatment plan and client reaction to treatment. 4.2. Advise client on post-treatment and self-care and ask questions to confirm client understanding. 4.3. Advise client on client care and precautionary requirements for period leading up to next treatment 4.4. Record treatment and adjust treatment plan to reflect treatment and outcomes. 4.5. Complete post treatment documentation according to workplace procedures. 4.6. Initiate follow-up to check for post-treatment complications and adverse effects according to workplace procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret both familiar and unfamiliar, and sometimes complex documents: client treatment programs client records workplace policies and procedures non-ionising radiation safety protection plan materials describing industry standards and regulatory requirements of intense pulsed light hair reduction manufacturer instructions for the safe use, maintenance and storage of intense pulsed light equipment.
Writing skills to:	clearly and legibly make amendments to treatment plan.
Oral communications skills to:	consult with, inform and reassure clients throughout treatment process respond to client questions and provide information to client throughout treatment process.
Numeracy skills to:	calculate and modify equipment settings.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume Implementation Guide - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBHRS009 Provide intense pulsed light hair reduction treatments

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

safely provide intense pulsed light treatments to at least three different clients, each with different Fitzpatrick skin types, that cumulatively cover the following body areas (18 treatments in total):

back and neck

Brazilian

chest

facial area

legs or arms

underarm

for each of the above intense pulsed light treatments:

adjust and modify treatment programs in response to client reaction to treatment

correctly set-up, operate and pack down equipment

provide pre and post-treatment advice to clients

complete and store client records and workplace documentation

consult, advise and reassure clients at all stages in treatment

during treatments, consistently follow workplace policies and procedures, non-ionising radiation safety protection plan and relevant state or territory laws, codes and guidelines related to the safe use of intense pulsed light for hair reduction.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

current local, state or territory health legislation, regulation and industry standards and guidelines as relevant to intense pulsed light hair reduction treatments:

non-ionising radiation protection

skin penetration

work health and safety

practitioner's legal and insurance liabilities and responsibilities for intense pulsed light treatment:

role and importance of indemnity insurance

potential risks, liabilities and consequences of non-coverage

responsibilities of practitioner and client related to safe and responsible intense pulsed light hair reduction treatments

workplace policies and procedures related to intense pulsed light hair reduction treatments, including those for treatment of minors

workplace non-ionising radiation safety protection plan

types of intense pulsed light equipment commonly used within industry and accepted by industry standards, their recommended use and application

factors impacting client suitability for intense pulsed light and their associated risks, benefits and required action

typical features and skin tanning response of each of the six Fitzpatrick skin types and their relationship to intense pulsed light hair reduction treatments

hair growth patterns and effect on intense pulsed light hair reduction on hair growth

anatomy and physiology of the skin and skin structures as related to intense pulsed light hair reduction treatments:

normal process of skin ageing and structural change

normal skin response to irritation and trauma

scars, including hypertrophic and keloid, their origin and evolution, and abnormal scar tissue

causes of skin damage

effects of intense pulsed light treatments on physical structure of the skin

wound healing in different skin types and locations

tissue interaction with intense pulsed light hair reduction treatments

chromophores

melanin absorption

tanning issues

contraindications and their relationship to intense pulsed light hair reduction treatments:

pre-treatment sun exposure

artificially tanned skin

pregnancy

herbal remedies

active herpes simplex

active impetigo

active eczema

active acne

photo-sensitive medication

hypertrophic and keloid scars

artificial pigment in the treatment area

psoriasis in the treatment area

certain circulatory conditions

inappropriate hair type and colour

for the above listed contraindications:

appearance and identification

required action and treatment precautions

instances where treatment should not occur

instances where recommendation to seek advice of other professionals should be provided

medical contraindications, their relationship to intense pulsed light hair reduction treatments, and required action and treatment precautions:

conditions already being treated by a general practitioner, dermatologist or skin therapist

medical oedema

recent surgery

diabetes

asthma

epilepsy

effects of intense pulsed light hair reduction treatments and appropriate responses and control measures:

paradoxical increased hair growth

temporary heat

temporary localised pain

erythema

causes of, appearance and management of specific treatment reactions and adverse effects:

hypopigmentation

hyperpigmentation

blistering

scarring and textural changes

perifollicular oedema

perifollicular erythema

infections of the hair follicle

burns to skin

factors affecting treatments, their effect and appropriate responses:

test shot skin reaction

skin healing

skin reaction

follicle distribution

areas treated

extent of area to be treated

hypertrophic and keloid scarring

outcomes of previous treatments

pain tolerance

wound healing

post-treatment care procedures:

healing products

cooling products:

cold compress

cryogen sprays

cold gels

client post-treatment care requirements

post-treatment care and advice for the treatment area

post-treatment precautions related to:

tweezing

waxing

bleaching

sunbathing

solarium treatments

use of depilatory creams

electrolysis

use of self-tanning products

treatment evaluation strategies:

discussing and reviewing response to treatment

taking photographs of treatment area before and after each session, as required

reviewing achievement of treatment goals

monitoring time frame for achievement of treatment goals

key features, uses, benefits and limitations of intense pulsed light equipment types:

intense pulsed light equipment control panel features:

power settings

pulse settings

time settings

emergency controls

delivery systems

ionising and non-ionising radiation

treatment settings and their application in intense pulsed light hair reduction treatments:

wavelengths

pulse duration

energy settings (fluence)

treatment duration.

Assessment Conditions

Skills must be demonstrated in a simulated intense pulsed light hair reduction clinical workplace environment set up for the purposes of assessment.

Assessment must be directly observed, in person, for the total duration of each intense pulsed light treatment, by assessors who meet the assessor requirements outlined below.

Assessment must ensure access to:

documentation relating to providing intense pulsed light hair reduction treatments:

workplace policies and procedures for intense pulsed light use

non-ionising radiation safety protection plan

current safety and environmental standards, guidelines regarding intense pulsed light safety

client content and consultation forms

treatment log book

post-care forms

intense pulsed light equipment which:

when energised, can emit an amount of non-ionising radiation higher than accessible limit for a Class 3B laser for the relevant period stated in, and measured in accordance with, the laser standard AS2211 (a Class 4 laser or equivalent in the case of IPL)

is registered for purpose on the Australian Register of Therapeutic Goods

has the following characteristics:

programmable

manual

multiple pulsed shots

single pulsed shots

appropriate cooling delivery systems

multiple filters

intense pulsed light clinical treatment environment that includes:

as per relevant state or territory legislation either, or both, of the following:

a radiation warning sign

an illuminated light above door

non-flammable screens fitted inside windows to protect a person outside the window from non-ionising radiation levels greater than maximum permissible exposure from radiation

ventilation designed to ensure that airborne hazards are not passed downstream in air handling and exhaust system

fire extinguishing equipment

sufficient, clinical lighting

eye protection equipment for practitioner and clients compliant with AS/NZS 1336:2014

disposable masks

disposable gloves

skin grid pencils

handwashing basin

cooling post-treatment products

antibacterial cleaning products

client skin wipes

real people with different Fitzpatrick skin types seeking hair reduction treatments on different areas of the face and body

activities that reflect industry practice and allow the individual to work with commercial timing and productivity to complete client treatments within designated timeframes.

Assessors must satisfy the Standards for Registered Training Organisations requirements for assessors, and:

have at least three years’ experience in operating intense pulled light equipment.

Links

Companion Volume Implementation Guide - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBINF001 Maintain infection control standards

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to maintain infection control during skin penetration treatments and to review clinic compliance with the applicable state or territory and local council requirements.

It requires the ability to identify, manage and control infection risks to clients, self and work colleagues.

This unit applies to beauty therapists who work in beauty therapy salons, clinics or in cosmetic medical clinics. These therapists work autonomously and make independent treatment decisions.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Infection Control

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Comply with infection control regulations and guidelines and related legal obligations.	1.1 Identify federal, state or territory, and local standards, regulations and guidelines that apply to beauty treatments and skin penetration procedures. 1.2 Review organisational infection control policy and procedures for compliance. 1.3 Identify infection control risks for skin penetration treatments. 1.4 Monitor workplace for potential infection control risks.
2. Monitor hygiene of premises.	2.1 Observe workplace to ensure surfaces and equipment are cleaned and disinfected. 2.2 Clean and disinfect non-penetrating instruments and articles. 2.3 Monitor removal and disposal of contaminated material. 2.4 Monitor handling and disposal of sharps and the cleaning of blood or body fluid spills. 2.5 Check dilution rates, use and storage of cleaning products. 2.6 Monitor storage of cleaning and treatment equipment. 2.7 Provide clean linen or single use, disposable coverings for each treatment. 2.8 Place soiled linen and protective clothing in a suitable receptacle. 2.9 Clean and disinfect work area after treatment.
3. Maintain infection control for skin penetration treatments.	3.1 Maintain personal protection using standard and additional precautions for client contact as required. 3.2 Provide single use, disposable and clean instruments where possible for each treatment. 3.3 Ensure instruments, equipment or other items intended to penetrate the skin or be used on mucous membranes are sterile at time of use. 3.4 Follow skin preparation procedures to minimise risk of transmission. 3.5 Immediately dispose of single-use items and waste in appropriate containers. 3.6 Separate, remove, clean and sterilise potentially contaminated items according to organisation infection control policy and procedure.
4. Sterilise equipment and maintain steriliser.	4.1 Ensure work flows from dirty zone to clean zone. 4.2 Clean and dry items to be sterilised. 4.3 Load steriliser and set steriliser cycle according to manufacturer instructions and Australian standard. 4.4 Unload packages, inspect for sterilising, validate and record details according to manufacturer instructions and Australian standards. 4.5 Store sterile items correctly to prevent contamination. 4.6 Monitor the sterilising process. 4.7 Inspect and clean steriliser and steriliser trays according to manufacturer guidelines and Australian standard.
5. Maintain awareness of clinic design for control of infection risks.	5.1 Identify aspects of the design of premises, surfaces, fixtures and fittings that minimise risk of transmission of infection. 5.2 Arrange cleaning area to ensure the separation of dirty and clean items and work flow is from dirty to clean to sterile. 5.3 Clean cleaning and sterilising area according to organisational policy and procedures.

Foundation Skills

Foundation skills essential to performance in this unit but not explicit in the performance criteria are listed here, along with a brief context statement.
Reading skills to:	locate and interpret health standards, regulations and guidelines interpret manufacturer instructions for cleaning product choice, dilution and storage.
Writing skills to:	document steriliser use.
Numeracy skills to:	calculate steriliser loads, timing and calibration calculate concentrations of solutions.
Planning and organising skills to:	coordinate cleaning, disinfecting and sterilising tasks.
Teamwork skills to:	work collaboratively with colleagues to control infection risk.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBINF001 Maintain infection control standards

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

integrate the maintenance of infection control with skin penetration technical skills that individually or in combination demonstrate:

identification of potential cross contamination risks, protecting self and client from infection risks

choosing and using appropriate cleaning, disinfection and sterilising procedures for instruments, equipment and equipment attachments and work surfacescorrect steriliser operation procedures:

packaging of items

loading

monitoring

validation

calibration

documentation requirements

disposing of waste and sharps

provide a written review of workplace compliance with relevant state or territory and local council laws, regulations and requirements relating to beauty treatments and skin penetration.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

Australian standards AS/NZS4815 and 4187 relating to infection control in office based health care facilities

relevant state or territory legislation and guidelines relating to infection control procedures for skin penetration treatments

local council requirements for beauty salons offering skin penetration treatments

organisational policy and procedures relating to infection control

legal responsibilities in relation to infection control, sterilising, registration or business licensing, conduct of occupation, and maintenance of premises relevant to role

standard and additional precautions as defined by the National Health and Medical Research Council (NHMRC)

industry codes of practice

aetiology of infection

sources of infection and means of transmission

risk management in relation to infection control

procedures and practices that support infection control measures and prevent infection transmission

cleaning, disinfection and sterilising procedures

procedures for responding to spills

needle stick or sharps injury procedures for notification and response

impact of premises layout and workflow on infection control risks

manufacturer instructions in relation to cleaning, disinfecting and sterilising equipment and products

risk management process for identifying treatment infection control risks

workplace infection control risks.

Assessment Conditions

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

antiseptic wipes and alcohol based preparations

cleaning and disinfection products

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

personal protective equipment:

gloves:

treatment

cleaning

protective clothing

eye protection

footwear

face masks

workplace documentation:

Australian standards

equipment manufacturer instructions

infection control regulations and guidelines

organisation infection control policy and procedures

safety data sheets for cleaning products

sharps and sharps disposal unit

single use, disposable equipment

sterile storage area

steriliser

storage area for materials, equipment and attachments

treatment area, cleaning area and clients

waste receptacles that comply with Australian Standards.

Assessment activities that allow the individual to:

demonstrate infection control during the provision of treatments that involve skin penetration

provide pre and post treatment infection control activities for these treatments

review a salon’s infection control performance.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a beauty therapist

have worked as a beauty therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBMUP003 Design and apply make-up for photography

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to design and apply make-up for photographic shoots in natural and artificial light.

It requires the ability to select products and tools to apply photographic make-up in response to a brief from a client or stylist engaged in a photo shoot.

This unit applies to beauty therapists and make-up artists who work in beauty salons, make-up studios and photography shoot settings requiring make-up services. In this environment they work as part of the creative team, make informed creative decisions and have knowledge and skills across a range of specialised make-up products and application techniques.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Make-Up Services

Unit Sector

Beauty

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Analyse photography context	1.1 Confirm make-up requirements with client, photographer, or stylist. 1.2 Determine photography context by establishing conditions, setting and lighting. 1.3 Determine photography image end-use and format.
2. Establish make-up requirements.	2.1 Identify contraindications to make-up service and refer to appropriate professional as required. 2.2 Cleanse client face and neck to thoroughly remove make-up. 2.3 Identify skin type, colour, tone and undertone to select foundation. 2.4 Identify facial shape and areas requiring corrective make-up.
3. Design make-up plan.	3.1 Design and record make-up plan. 3.2 Confirm make-up plan with client, photographer or stylist as required. 3.3 Select make-up products and equipment.
4. Apply make-up for photography.	4.1 Prepare service area, equipment and self. 4.2 Apply make-up products sequentially according to make-up plan. 4.3 Seek client, photographer or stylist feedback to evaluate make-up application and adjust as required. 4.4 Maintain make-up during shoot.
5. Clean tools and equipment.	5.1 Clean non disposable make-up equipment and tools. 5.2 Restock equipment and products to prepare for next service. 5.3 Dispose of general waste to minimise negative environmental impacts.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Oral communication skills to:	use effective questioning and active listening techniques to consult with client, confirm requirements and monitor service outcomes.
Reading skills to:	interpret and follow manufacturer instructions and safety data sheets for safe use of cleaning and make-up products and equipment.
Learning skills to:	identify fashion make-up trends and practice new techniques.
Problem solving skills to:	identify make-up application issues and modify products and techniques to ensure client satisfaction.
Planning and organising skills to:	organise make-up equipment, product and self to attend photographic shoots at external locations.
Self-management skills to:	provide services in different work settings where time and pressure constraints apply.

Unit Mapping Information

SIBXFAS202A Design and apply make-up for photography

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBMUP003 Design and apply make-up for photography

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate, follow and adjust make-up plan to apply safe and appropriate make-up in three of following photography contexts:

business

wedding

fashion

commercial

catwalk

demonstrate make-up applications suitable for:

artificial light

natural light

studio conditions

provide make-up services for print outcomes:

black and white images

colour images

design and record make-up plans for each client specifying details of:

areas requiring correction or camouflage

camera angles and shots

colour design

contraindications

dramatic considerations

continuity issues

face shape

skin colour and tone

highlighting and shading techniques

lighting

location:

interior

exterior

studio

make-up products and equipment

product application procedures

single appearance

testing arrangements

present self, according to organisational policy

manage product quantities to avoid waste of consumables

comply with health and hygiene regulations and requirements.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulation and requirements relevant to make-up services

organisational policies and procedures relevant to make-up services:

client record management

equipment and product use and maintenance

incident reporting

personal hygiene and presentation

waste disposal

work health and safety

legal and insurance liabilities and responsibilities regarding make-up services

scope of practice:

importance of not stating a diagnosis of contraindications

when to refer to other practitioners

contraindications and their relationship to photographic make-up services:

bacterial, fungal, parasitic and viral infections

abnormal skin

contact lenses

recent skin treatments such as injectables, intense pulsed light, laser and surgery

photographic make-up principles:

effects of natural and artificial lighting on make-up appearance

colour design

colour wheel

cosmetic ingredients and their performance under different light sources and digital photography

primary, secondary, complementary colours and grey scale

tonal value, hue and shade

operation of production environments and settings and how to effectively and professionally work within these environments

appearance of common skin types and conditions and their relationship to photographic make-up services

selection, care and infection control for photographic make-up equipment, products and tools

effect of changes created by:

specific make-up products and colour application techniques

lighting and how make-up colours appear on screen

sustainable operating procedures for the conservation of product, water and power.

Assessment Conditions

Skills must be demonstrated in a photographic make-up environment; this can be:

an industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides beauty services to paying members of the public or freelance services for paid make-up assignments.

Assessment must ensure access to:

paying clients, both new and regular or models as part of paid assignments, with different make-up requirements, who have the expectation that the services provided reflect those of a commercial business

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to make-up services

manufacturer instructions and safety data sheets.

Assessment must ensure use of:

adjustable make-up chair

brush sanitiser

cleaning and disinfection products and equipment

disposable cotton buds, facial wipes, spatulas and tissues

false eyelashes

hand held mirror

hand sanitiser

headband or hair clips

magnifying lamp

make-up equipment:

brushes for foundation, eye make-up and powder

disposable mascara wands

lash curler

make-up box

palettes or tiles

pencil sharpeners

powder puffs

protective bibs

sponges and wedges

tweezers

make-up lighting

make-up products from a comprehensive professional range:

artificial lashes

blushers

concealers

eye shadows

eyeliners

fixative

foundations – water based, oil based, solid or fluid

lipsticks and glosses

mascaras

pencils

powders

pre make-up products and stabilisers

skin cleansers, toners, moisturisers.

Assessment activities that allow the learner to:

complete make-up services within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

have worked in the beauty and make-up industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBBRES002 Investigate developments in cosmetic treatments using light and laser systems

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to investigate developments in the use of intense pulsed light and laser for hair reduction. It requires the ability to complete research, critically analyse findings and identify opportunities for improved treatment practice.

This unit applies to practitioners working in a diverse range of beauty industry sectors and business contexts where intense pulsed light and laser equipment is used to provide hair reduction treatments. These individuals operate independently, under limited supervision of others and within established organisational policies and procedures.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Research

Unit Sector

Beauty

Elements and Performance Criteria

Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Conduct research.	1.1. Research local and global trends and developments in intense pulsed light and laser treatments using formal and informal research methods. 1.2. Research and identify technological advancements in intense pulsed light and laser equipment and treatment delivery. 1.3. Access and review credible sources of formalised research and professional literature regarding the theory and practice of intense pulsed light and laser use for hair reduction. 1.4. Research changes to, and ensure compliance with, federal, state or local legislative and licencing requirements related to the cosmetic application of light and laser systems.
2. Evaluate suppliers.	2.1. Access and review existing and potential supplier information and claims to determine supplier ability to provide safe, effective and reliable products and equipment. 2.2. Cross-reference supplier claims, research and advertising to ensure they are supported by substantiated and credible research findings. 2.3. Access and review information regarding supplier training and technical support available. 2.4. Source and interpret supplier reviews and feedback to inform sourcing of products and equipment.
3. Review findings.	3.1. Evaluate and compare emerging treatments, protocols and ideas to identify benefits, limitations and risks in intense pulsed light and laser treatment advancements. 3.2. Critically analyse benefits, limitations and risk of advancements in equipment and treatment delivery. 3.3. Assess commercial opportunities related to identified trends and technologies and determine viability.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret complex, varied and sometimes unfamiliar information from diverse sources.
Numeracy skills to:	interpret measurements and statistical information from formal research sources.
Initiative and enterprise skills to:	use information to challenge and extend own perspectives and ways of thinking.
Planning and organising skills to:	analysing, critiquing and synthesising complex information sources to develop own positions and ideas.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume Implementation Guide - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBBRES002 Investigate developments in cosmetic treatments using light and laser systems

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

use at least one formal and at least one informal research method to source the following information related to the use of intense pulsed light and laser for cosmetic purposes:

technological developments

emerging treatment protocols and ideas

current legislation, regulation and licencing requirements impacting the use of intense pulsed light and laser systems

current issues related to the use of intense pulsed light and laser systems

literature regarding theory and practice of intense pulsed light and/or laser

industry suppliers, their product range and claims

professional development opportunities

analyse the above research findings to identify ways to improve current practice by:

determining credibility and reliability of information sources

determining compliance with relevant legislation and regulation

identifying suppliers with proven ability to meet industry standards.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

research methodologies and current sources of information as relevant to industry:

formal research:

peer reviewed research

clinical studies

informal research:

magazine articles

online sources

how to determine what constitutes quality intense pulsed light and laser products and equipment

techniques to determine credibility and reliability of research and information sources

sources of information on current federal legislation, state or territory Acts and local regulations, and sources of information, as related to cosmetic treatments using intense pulsed light and laser:

non-ionising radiation protection

skin penetration

health regulations

work health and safety

licencing requirements

equipment registered for purpose on the Australian Register of Therapeutic Goods

current and emerging trends, protocols and ideas related to cosmetic treatments using intense pulsed light and laser systems

technological developments related to cosmetic treatments using intense pulsed light and laser systems

benefits and risks associated with adopting trends and emergent technologies

issues and challenges affecting the beauty industry related to intense pulsed light and laser hair reduction.

Assessment Conditions

Assessment must ensure access to:

a current and varied range of information sources

current literature, professional journals and industry magazines.

Assessors must satisfy the Standards for Registered Training Organisations requirements for assessors.

Links

Companion Volume Implementation Guide - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHBAS001 Provide shampoo and basin services

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to complete a range of hair services provided at the basin area including pre-service shampoos and treatments, and post treatment removal of residual colour and lightening products.

This unit applies to salon assistants who work in hairdressing or barber salons under close supervision and with guidance from more experienced or senior hairdressers or barbers. They use little judgement and follow instructions specified by the hairdresser or barber who has completed the client consultation and manages the client service. However, in a small salon, more senior hairdressers or barbers also undertake this function.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Basin Services

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare for basin service.	1.1.Confirm service to be provided with client or supervising hairdresser or barber. 1.2.Select and apply wraps and towels to suit service and ensure client protection and safety. 1.3.Brush or comb through hair, note length and visually examine hair and scalp condition. 1.4.Identify any unusual scalp conditions and seek direction from supervisor. 1.5.Position client neck and head to ensure access to hair, scalp, forehead and nape and maintain client comfort and safety. 1.6.Throughout service, minimise product waste and use water resources efficiently.
2. Shampoo and condition hair.	2.1.Select shampoo and treatment products, according to hair and scalp type and condition, seeking advice as required. 2.2.Adjust water temperature, flow and direction to suit client hair and stage in the service. 2.3.Distribute shampoo evenly over hair and scalp using massage techniques. 2.4.Rinse hair thoroughly to leave free of shampoo and squeeze out excess water. 2.5.Apply, process and remove treatment products according to product instructions. 2.6.Absorb excess water with towels and use large wide-tooth comb to untangle hair from underneath and from ends to roots.
3. Remove processed colour products from hair.	3.1.Use tepid water and massage techniques to emulsify processed product over hair, scalp, forehead and nape. 3.2.Rinse hair and scalp thoroughly and evenly using tepid water to remove residual product. 3.3.Apply and rinse shampoo once or twice according to product and supervisor instructions. 3.4.Apply and remove post-treatment products according to product and supervisor instructions. 3.5.Absorb excess water with towels and remove any colour stain on client forehead, nape or hairline. 3.6.Use large wide-tooth comb to gently untangle hair from underneath and from ends to roots.
4. Remove processed foils from hair.	4.1.Confirm, with supervisor, order and method of foils removal. 4.2.Use tepid water to emulsify and rinse non-foiled, coloured hair with minimal disturbance to position of foils. 4.3.Loosen foils, gently rinse and remove product in foil using tepid water and avoiding stretch or damage to hair. 4.4.Apply and remove post-treatment products according to product and supervisor instructions. 4.5.Absorb excess water with towels and remove any colour stain on client forehead, nape or hairline. 4.6.Use large wide-tooth comb to gently untangle hair from underneath and from ends to roots.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret sometimes unfamiliar and detailed documents including organisational procedures, product instructions and safety data sheets.
Oral communication skills to:	ask open and closed probe questions and actively listen to clarify and confirm basin service instructions and check client comfort.
Planning and organising skills to:	logically sequence stages of preparation and service using supervisor instructions to guide activities.

Unit Mapping Information

SIHHBAS201A Perform shampoo and basin services

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHBAS001 Provide shampoo and basin services

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

integrate health, safety and hygiene practices and procedures into day-to-day basin services work functions across four, three hour work periods

across those work periods, cumulatively, provide the following services:

pre-service shampoo and conditioning

colour product removal

bleach product removal

foils and colour product removal

application of post colour treatment conditioners

across the work periods, cumulatively use these head massage techniques when shampooing and conditioning:

effleurage

petrissage

tapotement.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

visual characteristics of normal and abnormal hair and scalp conditions

organisation's basin service products and treatments range:

product purpose

action on the hair

application instructions

processing times

role and basic content of Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

basic aspects of local government, state or territory health regulations for hygiene and infection control at the basin services area

industry practices and organisational procedures for:

client comfort, safety and hygiene with particular emphasis on:

using gown and towels to protect client clothes

avoiding product contact with eyes

monitoring client comfort

preventing cross-transmission of infection between customers

work health, safety and hygiene for providing basin services, with particular emphasis on:

using correct posture to avoid fatigue and injury

avoiding product contact with operator eyes

preventing cross-transmission of infection during customer contact

minimising product wastage

water efficiency

waste disposal with particular emphasis on environmentally sound disposal methods for hazardous and other waste.

Assessment Conditions

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

a supervising hairdresser or barber from whom the individual takes instructions

paying clients with different basin services requirements; these can be:

clients in a hairdressing or barbering industry workplace, or

clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

sufficient client traffic to allow prioritisation of tasks so that clients are serviced effectively in a logical sequence

activities that require the individual to work with commercial speed, timing and productivity to:

deal with multiple tasks simultaneously

complete client services within designated timeframes that reflect accepted industry practice

a basin services area with:

shampoo back wash basins with hot and cold running water and adjustable temperature controls

shampoo hoses or spray attachments

client shampoo chairs or couches

clean client gowns or wraps

clean client towels

a diverse professional range of shampoos:

for dry hair and scalp

for oily hair and scalp

for chemically treated hair

a diverse professional range of conditioning products:

for dry hair and scalp

for oily hair and scalp

for abnormal skin conditions, including psoriasis, seborrhoea, and dry and oily dandruff

post-colour treatments

product:

instructions

Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

organisational procedures for:

client comfort, safety and hygiene

work health, safety and hygiene for providing basin services

waste minimisation

water efficiency

disposal of hazardous and other waste.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHBAS002 Provide head, neck and shoulder massages for relaxation

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to provide relaxing head, neck and shoulder massages prior to other hair services. It requires the ability to use a basic range of massage techniques.

This unit applies to salon assistants who work in hairdressing or barber salons under close supervision and with guidance from more experienced or senior hairdressers or barbers. However, in a small salon, more senior hairdressers or barbers also undertake this function.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Basin Services

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare for massage.	1.1.Question client about any pre-existing conditions or injuries and seek, from supervisor, advice to proceed as required. 1.2.Examine client head, neck and shoulder areas and record any notable skin, scalp or scarring issues on client history. 1.3.Prepare service area, self and client for massage, according to organisational hygiene procedures and health regulations. 1.4.Select massage medium from salon range and measure to ensure minimal wastage.
2. Massage client head, neck and shoulders.	2.1.Apply massage medium to head, neck and shoulder areas and use appropriate massage techniques to relax client. 2.2.Vary length of massage to suit client requirements and designated time lines. 2.3.Monitor client response throughout service and adjust massage techniques as required. 2.4.Remove massage medium according to product instructions. 2.5.Allocate client post-massage relaxation time according to timeframes for next service.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret sometimes unfamiliar and detailed documents including organisational procedures, product instructions and product instructions.
Writing skills to:	use basic terminology to record skin and scalp conditions.
Oral communication skills to:	ask open and closed probe questions and actively listen to effectively interact with client and meet their needs.
Numeracy skills to:	measure and apply appropriate amounts of massage medium for effective massage and to minimise waste.
Planning and organising skills to:	manage own timing to complete massages within organisational service times.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHBAS002 Provide head, neck and shoulder massages for relaxation

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

follow health, safety and hygiene procedures to provide head, neck and shoulder massages to four different clients ensuring services consistently meet client expectations

choose the following massage techniques as appropriate to the head, neck or shoulder area and cumulatively use these techniques across the suite of services:

effleurage

petrissage

tapotement

use these products cumulatively across the suite of services:

scalp treatment products

hair treatment products

massage oil.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

organisation's product range of massage oils, scalp and hair treatments:

product purpose

action on the scalp and hair

application instructions

key features and use of these massage techniques on the head, neck and shoulders:

effleurage

friction

petrissage

tapotement

basic aspects of local government, state or territory health regulations applicable to providing massage services

industry practices and organisational procedures for:

client comfort, safety and hygiene with particular emphasis on:

using gown and towels to protect client clothes

monitoring client comfort

preventing cross-transmission of infection between customers

work health, safety and hygiene for providing massages, with particular emphasis on:

using correct posture to avoid fatigue and injury

preventing cross-transmission of infection during customer contact

minimising wastage of massage mediums

waste disposal with particular emphasis on sound disposal methods for contaminated waste.

Assessment Conditions

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

paying clients with different massage requirements; these can be:

clients in a hairdressing or barbering industry workplace, or

clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

activities that require the individual to work with commercial speed, timing and productivity to complete client services within designated timeframes that reflect accepted industry practice

a basin services area with:

adjustable client chairs or couches

clean client gowns or wraps

clean client towels

a diverse professional range of massage mediums:

scalp treatment products

hair treatment products

massage oil

operator hand washing facilities:

basin with hot and cold running water

liquid soap

single use towels or hand dryer

product instructions

template client history records

organisational procedures for:

client comfort, safety and hygiene

work health, safety and hygiene for providing massages

waste minimisation

disposal of hazardous and other waste.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHCCS001 Plan hair services for special events

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to plan the provision of hair services for special events such as weddings, parties and balls. Services could be for individuals or groups and may involve a series of preparatory services prior to the event and styling services on the day in or outside the salon. It requires the ability to identify customer needs and preferences, determine final designs, provide costings and schedule all services.

This unit applies to hairdressers and barbers with well-developed skills who work in hairdressing or barber salons. They use discretion and judgement to plan all client services and take responsibility for the outcomes of their own work.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Client Services

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Consult with clients.	1.1.Obtain event information including theme, clothing style and colours from client. 1.2.Discuss client preferences and expectations of desired finished result using visual aids to assist. 1.3.Recommend a range of options appropriate for the event style and which complement participant facial, skin and hair characteristics. 1.4.Confirm client chosen option and provide costings and operational details for all pre-event and event day services.
2. Plan hairdressing event services.	2.1.Schedule preparatory services leading up to event. 2.2.Arrange trialling and adjustment of hair designs where required. 2.3.Schedule event day services and organise appropriate resources to meet requirements. 2.4.Promote additional services and after service maintenance products and confirm with clients. 2.5.Coordinate referrals to other professionals for services unavailable in the salon.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Oral communication skills to:	ask open and closed probe questions and actively listen to effectively interact with clients and meet their needs.
Numeracy skills to:	calculate and present complex costings for a series of services for multiple participants calculate timing for completion of staged preparatory services for optimum event day hair appearance.

Unit Mapping Information

SIHHCCS304A Plan services for special events

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHCCS001 Plan hair services for special events

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

consult with four different clients to establish their needs for different special events to be chosen from the following types:

weddings

formal functions or balls

parties

calculate and present documented costings for each of the above clients for a series of services to include:

preparatory services leading up to event

trialling and adjustment of hair designs

event day services

combine at least two of the following for each of the above costings:

haircutting services

hair colouring or lightening services

hair extension services

hair styling and finishing services

men’s general grooming services

prepare a schedule to complete all costed services for at least two of the above clients.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

key characteristics and interrelationships of the elements and principles of hair design and use in achieving hair designs that complement event requirements, clothing style and client characteristics

current and classic haircut, colour and design looks

full details of the organisation’s service range for cutting, colouring and styling:

costs for individual services

times to complete services

full details of the organisation’s home care products range

methods to determine and present costings for a series of services for multiple participants

effective allocation of human, equipment and stock resources required to provide event day services

network of contacts for service referrals to other professionals.

Assessment Conditions

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure use of:

clients with different needs for special events; these can be:

paying clients in a hairdressing or barbering industry workplace, or

individuals who participate in role plays or simulated activities within a training organisation

client reception and sales area with:

reception desk

computer with booking software currently used by the hairdressing or barbering industry

display of professional products for retail sale

hairdressing or barbering service workstations suitable for completing client consultations with:

one mirror per workstation

one adjustable client services chair per workstation

visual aids to assist consultation:

hair magazines

fashion magazines

product colour charts

template formats for:

providing costings

scheduling services.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and

hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHCLS001 Apply hair colour products

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to apply a limited range of hair colour products including semi, demi and permanent products for full and re-growth services.

This unit applies to salon assistants who work in hairdressing or barber salons under close supervision and with guidance from more experienced or senior hairdressers or barbers. They use little judgement and follow instructions specified by the hairdresser or barber who has completed the client consultation and manages the client service.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Colour and Lightening

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare for colour product application.	1.1.Discuss colour service and confirm supervising hairdresser or barber instructions. 1.2.Select and prepare equipment according to colour application methods advised by supervisor. 1.3.Measure and prepare colour products according to supervisor instructions and ensure minimal wastage. 1.4.Apply wraps, towels and skin barrier cream to ensure client protection and safety.
2. Apply colour products.	2.1.Maintain client and operator comfort and safety throughout colour service according to organisational procedures. 2.2.Apply colour products using methods and following stages as directed by supervisor and request checks at appropriate times. 2.3.Take personal precautions to prevent own skin stain and allergic reactions to colour chemicals. 2.4.Ensure colour application is even and without stain on client scalp or hairline. 2.5.Ensure re-growth application does not overlap with previously coloured hair. 2.6.Complete colour application within organisational timeframes. 2.7.Dispose of hazardous and other waste safely according to organisational procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	comprehend sometimes unfamiliar and detailed documents including organisational procedures, product instructions and safety data sheets.
Oral communication skills to:	ask open and closed probe questions and actively listen to clarify and confirm colour service instructions.
Numeracy skills to:	measure, mix and apply colour products in correct proportions calculate and follow processing times and time allowed to complete client service.
Planning and organising skills to:	logically sequence stages of preparation and colour application using supervisor’s instructions to guide activities.

Unit Mapping Information

SIHHCLS201A Apply hair colour products

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHCLS001 Apply hair colour products

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

comprehend, confirm and follow instructions correctly from a supervisor to mix and evenly apply these types of hair colour products:

semi colour products for two different clients

demi-colour products for two different clients

permanent colour products for two different clients

provide the following hair colour services cumulatively across the above suite of clients:

whole head

re-growth.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

physical effects, at an overview level, of semi, demi and permanent colour products on hair:

structure

texture

colour

for the products being used:

mixing and application instructions

role and basic content of Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

basic aspects of local government, state or territory health regulations applicable to providing hair colouring services

industry practices and organisational procedures for:

client comfort and safety with particular emphasis on:

using gown and towels to protect client clothes

application of barrier creams to face and neckline

avoiding product contact with eyes

work health and safety for applying hair colour products, with particular emphasis on:

avoiding product contact with operator eyes and skin

avoiding inhalation of fumes during product mixing

using correct posture and adjusting height of client chair to avoid fatigue and injury

minimising wastage of hair colouring products

waste disposal with particular emphasis on environmentally sound disposal methods for hazardous and other hairdressing waste.

Assessment Conditions

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

a supervising hairdresser or barber from whom the individual takes hair colouring instructions

paying clients with different hair colouring requirements; these can be:

clients in a hairdressing or barbering industry workplace, or

clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

sufficient client traffic to allow prioritisation of tasks so that clients are serviced effectively in a logical sequence

activities that require the individual to work with commercial speed, timing and productivity to:

deal with multiple tasks simultaneously

complete client services within designated timeframes that reflect accepted industry practice

a ventilated product preparation area with:

preparation benches

product storage areas including secure storage for hazardous substances

washing up sink with hot and cold running water for cleaning equipment

operator hand washing facilities:

basin with hot and cold running water

liquid soap

single use towels or hand dryer

a diverse professional range of semi, demi and permanent hair colour products

a hairdressing or barbering services workstation with:

one mirror per workstation

one adjustable client services chair per workstation

clean client gowns or wraps

clean client towels

one operator trolley per workstation stocked with:

client skin stain prevention products

plastic bowls

tint brushes and combs

personal protective equipment:

apron

disposable safety masks or safety goggles

rubber or disposable gloves

skin barrier cream

product:

instructions

Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

organisational procedures for:

client comfort and safety

work health and safety for applying hair colour products

waste minimisation

disposal of hazardous and other waste.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHCLS002 Colour and lighten hair

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge to consult with clients, analyse existing hair colour and condition and provide a range of hair colour and lightening treatments.

This unit applies to hairdressers and barbers with well-developed skills who work in hairdressing salons or barber shops. They use discretion and judgement to manage the client service and take responsibility for the outcomes of their work.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Colour and Lightening

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Consult with client and assess hair.	1.1.Access and review any existing client hair colour history or create for new clients. 1.2.Determine, through discussion and questioning, client satisfaction or dissatisfaction with current hair colour. 1.3.Discuss client colour preferences and expectations of base colour or level of lift and tone using colour charts to assist. 1.4.Discuss lifestyle and self-care factors that may impact on success of colour or lightening treatment. 1.5.Visually examine and analyse client skin and hair characteristics, existing hair colour and condition. 1.6.Consider the interplay of elements and principles of hair design to visualise, communicate and recommend appropriate colour or lightening. 1.7.Obtain client agreement to proceed with recommended colouring services.
2. Determine contraindications to colour treatment.	2.1.Evaluate client reaction to colour chemicals through discussion, assessment of history where available, and completion of pre-service skin test, as required. 2.2.Complete strand test where hair analysis indicates risk to hair structure and condition. 2.3.Identify contraindications to proceeding with colour treatment and explain to client.
3. Select products and prepare for service.	3.1.Use knowledge of hair biology and cosmetic chemistry, as applied to hair colour and lightening treatments, to ensure effective and safe use of chemicals. 3.2.Select colour or high lift tint products to achieve desired outcome. 3.3.Select and prepare equipment according to product instructions and application methods to be used. 3.4.Take personal precautions to prevent own skin stain and allergic reactions to colour chemicals throughout preparation and colour service. 3.5.Measure and prepare products according to product instructions and ensure minimal wastage. 3.6.Apply wraps, towels and skin barrier cream to ensure client protection and safety.
4. Apply and process colour and high lift tint products.	4.1.Maintain client and operator comfort and safety throughout colour service according to organisational procedures. 4.2.Apply colour or high lift tint products using methods and following stages shown in product instructions. 4.3.Ensure even coverage, cross check and complete without re-growth overlap, stain or damage to client scalp or hairline. 4.4.Time processing of colour and high lift tint products to achieve target result, according to product instructions, and monitor through observation. 4.5.Remove residual product at end of processing time, according to product instructions, and apply after-treatment toning products, as required. 4.6.Use energy and water resources efficiently during service and safely dispose of hazardous and other waste according to organisational procedures.
5. Review service and provide home care advice.	5.1.Review colour service outcomes against client expectations and confirm client satisfaction with colour and tone result. 5.2.Propose remedial action in response to any client concerns and post service analysis of hair condition and colour appearance. 5.3.Reach agreement with client on proposed solutions through positive and open communication. 5.4.Advise on and recommend home colour care products and sun protection strategies. 5.5.Update client history to include full details of colour service.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret sometimes unfamiliar and detailed documents including organisational procedures, product instructions and safety data sheets.
Oral communication skills to:	ask open and closed probe questions and actively listen to effectively interact with client and meet their needs.
Numeracy skills to:	calculate and record ratios, measure, mix and apply colour and high lift tint products in correct proportions manage application and processing times effectively.
Planning and organising skills to:	manage own timing and productivity to complete colour treatment services within organisational service times.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHCLS002 Colour and lighten hair

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

consult with at least nine clients, each with different hair colour and lightening treatment needs, and complete the following treatments consistently to achieve outcomes to client satisfaction:

demi-permanent colour for two different clients

semi-permanent colour for two different clients

permanent colour for two different clients

high lift tints for three different clients

provide the following hair colour services cumulatively across the above suite of clients:

whole head

re-growth

for each client, complete a pre-treatment hair analysis covering the following characteristics to recommend appropriate colouring treatments:

natural hair type, texture, porosity, density and elasticity

natural base colour

artificial base colour

hair colour tone

percentage of white hair

presence of lightening agents or artificial hair colour treatments on hair

existing chemical services

skin tone

length of hair

scalp condition

record the following details of the colour service in the history for each client serviced:

pre-service hair analysis

contraindications

reaction to skin tests or products

colour or lightening treatment products selected

brand and colour selection

application techniques, processing methods and times

colour and hair condition outcome

recommended home care products.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

colour wheel and its use in colour selection to achieve warm and cool tones

key characteristics and interrelationships of the elements and principles of hair design and use in achieving hair colouring and lightening effects:

elements of hair design:

line

shape

direction

size

texture

colour

principles of hair design:

balance

gradation

repetition

contrast

harmony

dominance

unity

hair biology, at an elementary level of understanding:

main functions and role of hair

main factors contributing to hair colour

structure and cellular features of hair and hair follicles

process of hair growth and the hair growth cycle

characteristics of normal and damaged hair

physical effects of chemical products and treatments on the skin

main structure, functions and role of the skin and glands:

skin surface anatomy

major epidermal appendages and dermal structures

major cells of the epidermis

role of vascular, connective and nervous tissue in the dermis

distribution and development of skin glands

production, composition and functions of sebum

production, composition and functions of eccrine and apocrine sweat fluids

relationship between hair porosity, texture, condition and the success of colour and lightening treatments

basic concepts of cosmetic chemistry applicable to effective and safe use of colour and lightening products:

bonds

molecules

chemical compounds

chemical change

neutralisation

acids and bases

pH

elementary level of understanding of the chemical and physical effects on hair structure, texture and colour of:

hydrogen peroxide

temporary colour

semi-permanent colour

demi-permanent colour

permanent colour

high lift tints

sunlight

heated hairdressing equipment

contraindications to using hair colour and lightening products:

hair or scalp damage from previous chemical hair treatments

existing metallic based colour on hair

hair porosity

sunlight or heat affected hair

client allergic reactions

organisation's hair colour and lightening products range:

colour chart system

formulation

product purpose

action on the hair

mixing and application instructions

processing and developing times

role and basic content of Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

reasons for selecting different product application methods

basic aspects of local government, state or territory health regulations applicable to providing hair colouring services

industry practices and organisational procedures for:

client comfort and safety with particular emphasis on:

using gown and towels to protect client clothes

application of barrier creams to face and neckline

avoiding product contact with eyes

monitoring client scalp comfort and condition

work health and safety for providing hair colouring treatments, with particular emphasis on:

avoiding product contact with operator eyes and skin

avoiding inhalation of fumes during product mixing

using correct posture and adjusting height of client chair to avoid fatigue and injury

minimising wastage of colour and lightening products

waste disposal with particular emphasis on environmentally sound disposal methods for hazardous and other hairdressing waste.

Assessment Conditions

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

paying clients with different hair colour and lightening treatment requirements; these can be:

clients in a hairdressing or barbering industry workplace, or

clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

sufficient client traffic to allow for prioritisation of tasks so that clients are serviced effectively in a logical sequence

activities that require the individual to work with commercial speed, timing and productivity to:

deal with multiple tasks simultaneously

complete client services within designated timeframes that reflect accepted industry practice

a ventilated product preparation area with:

preparation benches

product storage areas including secure storage for hazardous substances

washing up sink with hot and cold running water for cleaning equipment

operator hand washing facilities:

basin with hot and cold running water

liquid soap

single use towels or hand dryer

a diverse professional range of hair colour and lightening products to include:

semi-permanent colour

demi-permanent colour

permanent colour

high lift tints

a hairdressing or barbering services workstation with:

one mirror per workstation

one adjustable client services chair per workstation

clean client gowns or wraps

clean client towels

one operator trolley per workstation stocked with:

client skin stain prevention products

liquid measure

plastic bowls

tint brushes and combs

personal protective equipment:

apron

disposable safety masks or safety goggles

rubber or disposable gloves

skin barrier cream

product:

colour charts

instructions

Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

template client history records

organisational procedures for:

client comfort and safety

work health and safety for providing hair colour and lightening treatments

waste minimisation

disposal of hazardous and other waste.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHCLS003 Provide full and partial head highlighting treatments

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to consult with clients, analyse existing hair colour and condition and provide full and partial head highlighting treatments using foil techniques. It requires the ability to use single or combined colour, high lift tint or bleach products to create highlights, lightened sections of the head or multiple colours in the hair.

This unit applies to hairdressers and barbers with well-developed skills who work in hairdressing salons or barber shops. They use discretion and judgement to manage the client service and take responsibility for the outcomes of their work.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Colour and Lightening

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Consult with client and assess hair.	1.1.Access and review any existing client hair colour history or create for new clients. 1.2.Determine, through discussion and questioning, client satisfaction or dissatisfaction with current hair colour. 1.3.Discuss client colour preferences, and expectations of desired lift, colour and tone using colour charts to assist. 1.4.Engage client in discussion about lifestyle and self-care factors that may impact on success of colour treatment. 1.5.Visually examine and analyse client skin and hair characteristics, existing hair colour and condition. 1.6.Consider the interplay of the elements and principles of hair design to visualise, communicate and recommend colour treatments appropriate for the client. 1.7.Obtain client agreement to proceed with recommended colouring services.
2. Determine contraindications to colour treatment.	2.1.Evaluate client reaction to colour chemicals through discussion, assessment of history, where available, and completion of a pre-service skin test, as required. 2.2.Complete a strand test where hair analysis indicates risk to hair structure and condition. 2.3.Identify contraindications to proceeding with colour treatment and explain any present to client.
3. Select products and prepare for service.	3.1.Use knowledge of hair biology and cosmetic chemistry, as it applies to colour, high lift and bleach products, to ensure effective and safe use of chemicals. 3.2.Select colour, high lift and bleach products to achieve desired colour outcome. 3.3.Select and prepare highlighting and foiling equipment according to product instructions and application methods to be used. 3.4.Take personal precautions to prevent own skin stain and allergic reactions to colour chemicals throughout preparation and colour service. 3.5.Measure and prepare products, according to product instructions and ensure minimal wastage. 3.6.Apply wraps, towels and skin barrier cream to ensure client protection and safety.
4. Apply colour treatment products.	4.1.Maintain client and operator comfort and safety throughout colour service according to organisational procedures. 4.2.Apply foiling and colour and lightening products to a predetermined pattern using head on scalp methods and following stages shown in product instructions. 4.3.Ensure even coverage without re-growth overlap, cross check and seal to achieve colour effects with no colour bleed.
5. Process and remove product.	5.1.Time processing of products, according to product instructions, monitor through observation and judge when desired lift or colour is achieved. 5.2.Apply heat acceleration, according to product instructions, to assist processing. 5.3.Loosen foils or plastic caps and gently remove when processed. 5.4.Remove residual product using tepid running water to avoid stretch or damage to hair. 5.5.Apply and remove after-treatment colour conditioners, according to product instructions. 5.6.Use energy and water resources efficiently during service and safely dispose of hazardous and other waste according to organisational procedures.
6. Review service and provide home care advice.	6.1.Review colour service outcomes against client expectations and confirm client satisfaction with lift, colour and tone result. 6.2.Propose remedial action in response to any client concerns and post service analysis of hair condition and colour appearance. 6.3.Reach agreement with client on proposed solutions through positive and open communication. 6.4.Advise on and recommend home colour care products and sun protection strategies. 6.5.Update client history to include full details of colour service.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret sometimes unfamiliar and detailed documents including organisational procedures, product instructions and safety data sheets.
Oral communication skills to:	ask open and closed probe questions and actively listen to effectively interact with client and meet their needs.
Numeracy skills to:	calculate and record ratios, measure, mix and apply colour treatment products in correct proportions manage application and processing times effectively.
Planning and organising skills to:	manage own timing and productivity to complete colour treatment services within organisational service times.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHCLS003 Provide full and partial head highlighting treatments

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

consult with at least eight clients, each with different hair highlighting treatment needs, and complete the treatments detailed below which consistently achieve desired outcome to client satisfaction

for each client, complete a pre-treatment hair analysis covering the following characteristics to recommend appropriate colouring treatments:

natural hair type, texture, porosity, density and elasticity

natural base colour

artificial base colour

hair colour tone

percentage of white hair

presence of lightening agents or artificial hair colour treatments on hair

existing chemical services

skin tone

length of hair

scalp condition

use at least four of the these types foiling techniques cumulatively across the suite of treatments:

coarse, medium or fine woven meshes

spliced meshes

alternated coloured and lightened woven meshes and unwoven natural hair meshes

single or multiple colours and tones

bleached meshes

whole or partial head effects

use these types of highlighting techniques cumulatively across the suite of treatments:

combing and brushing colour or bleach products onto predetermined areas of the hair

colouring and bleaching single strands or meshes

use these colour treatment products cumulatively across the suite of treatments:

bleach products

permanent colour

high lift tints

record the following details of the colour service in the history for each client serviced:

pre-service hair analysis

contraindications

reaction to skin tests or products

colour, high lift and bleach products selected

brand and colour selection, where applicable

application techniques, processing methods and times

lift, colour, tone and hair condition outcome

recommended home care products.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

colour wheel and its use in colour selection to achieve warm and cool tones

key characteristics and interrelationships of the elements and principles of hair design and their use in achieving hair colouring and lightening effects;

elements of hair design:

line

shape

direction

size

texture

colour

principles of hair design:

balance

gradation

repetition

contrast

harmony

dominance

unity

hair biology, at an elementary level of understanding:

main functions and role of hair

main factors contributing to hair colour

structure and cellular features of hair and hair follicles

process of hair growth and the hair growth cycle

characteristics of normal and damaged hair

relationship between hair porosity, texture, condition and the success of hair highlighting treatments

basic concepts of cosmetic chemistry, as they apply to effective and safe use of permanent colour, high lift tints and, and bleach products:

bonds

molecules

chemical compounds

chemical change

neutralisation

acids and bases

pH

at an elementary level of understanding, the chemical and physical effects on hair structure, texture and colour of:

bleach products

hydrogen peroxide

permanent colour

high lift tints

sunlight

heated hairdressing equipment

contraindications to using permanent colour, high lift tints and, and bleach products:

hair or scalp damage from previous chemical hair treatments

existing metallic based colour on hair

hair porosity

sunlight or heat affected hair

client allergic reactions

organisation’s permanent colour, high lift tint and bleach products range:

colour chart system

formulation

product purpose

action on the hair

mixing and application instructions

processing and developing times

role and basic content of Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

levels of bleaching

basic aspects of local government, state or territory health regulations applicable to providing hair colouring services

industry practices and organisational procedures for:

client comfort and safety with particular emphasis on:

using gown and towels to protect client clothes

application of barrier creams to face and neckline

avoiding product contact with eyes

monitoring client scalp comfort and condition

work health and safety for providing hair highlighting treatments, with particular emphasis on:

avoiding product contact with operator eyes and skin

avoiding inhalation of fumes during product mixing

using correct posture and adjusting height of client chair to avoid fatigue and injury

minimising wastage of permanent colour, high lift tints and, and bleach products

waste disposal with particular emphasis on environmentally sound disposal methods for hazardous and other hairdressing waste.

Assessment Conditions

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

paying clients with different hair highlighting treatment requirements; these can be:

clients in a hairdressing or barbering industry workplace, or

clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

sufficient client traffic to allow for prioritisation of tasks so that clients are serviced effectively in a logical sequence

activities that require the individual to work with commercial speed, timing and productivity to:

deal with multiple tasks simultaneously

complete client services within designated timeframes that reflect accepted industry practice

a ventilated product preparation area with:

preparation benches

product storage areas including secure storage for hazardous substances

washing up sink with hot and cold running water for cleaning equipment

operator hand washing facilities:

basin with hot and cold running water

liquid soap

single use towels or hand dryer

a diverse professional range of hair colour and lightening products to include:

bleach products

permanent colour

high lift tints

a hairdressing or barbering services workstation with:

one mirror per workstation

one adjustable client services chair per workstation

clean client gowns or wraps

clean client towels

one operator trolley per workstation stocked with:

client skin stain prevention products

foils

liquid measure

plastic bowls

sectioning clips

tail combs

tint brushes and combs

personal protective equipment:

apron

disposable safety masks or safety goggles

rubber or disposable gloves

skin barrier cream

product:

colour charts

instructions

Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

template client history records

organisational procedures for:

client comfort and safety

work health and safety for providing hair highlighting treatments

waste minimisation

disposal of hazardous and other waste.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHCLS004 Neutralise unwanted colours and tones

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge to consult with clients, analyse unwanted natural or artificial hair colour and tone, and to select and apply colour correction products to neutralise or change existing base colour and tone.

This unit applies to hairdressers and barbers with well-developed skills who work in hairdressing salons or barber shops. They use discretion and judgement to manage the client service and take responsibility for the outcomes of their work.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Colour and Lightening

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Consult with client.	1.1.Access and review any existing client hair colour history or create for new clients. 1.2.Determine, through discussion and questioning, nature of client dissatisfaction with current hair colour. 1.3.Discuss client colour preferences, and expectations of desired base colour and tone using colour charts to assist. 1.4.Engage client in discussion about lifestyle and self-care factors that may impact on success of colour treatment. 1.5.Visually examine and analyse unwanted colour and tones, client skin and hair characteristics and condition. 1.6.Consider the interplay of the elements and principles of hair design to visualise, communicate and recommend colour treatments appropriate for the client. 1.7.Obtain client agreement to proceed with recommended colouring services.
2. Determine contraindications to corrective colour treatment.	2.1.Evaluate client reaction to colour chemicals through discussion, assessment of history, where available, and completion of a pre-service skin test, as required. 2.2.Complete a strand test where hair analysis indicates risk to hair structure and condition. 2.3.Identify contraindications to proceeding with colour correction treatment and explain any present to client.
3. Select colour correction products and prepare for service.	3.1.Use knowledge of hair biology and cosmetic chemistry, as it applies to hair colour correction, to ensure effective and safe use of chemicals. 3.2.Select colour correction products to neutralise unwanted colour and tones and to achieve target base colour and tone. 3.3.Select and prepare equipment according to product instructions and application methods to be used. 3.4.Take personal precautions to prevent own skin stain and allergic reactions to colour chemicals throughout preparation and colour service. 3.5.Measure and prepare colour correction products, according to product instructions and ensure minimal wastage. 3.6.Apply wraps and towels and skin barrier cream to ensure client protection and safety.
4. Apply colour correction products.	4.1.Maintain client and operator comfort and safety throughout colour service according to organisational procedures. 4.2.Apply colour correction products using methods and following stages shown in product instructions. 4.3.Ensure even coverage, cross check and complete without re-growth overlap, stain or damage to client scalp or hairline. 4.4.Time processing of colour correction products to achieve target result, according to product instructions, and monitor through observation. 4.5.Remove residual product at end of processing time, according to product instructions. 4.6.Use energy and water resources efficiently during service and safely dispose of hazardous and other waste according to organisational procedures.
5. Review service and provide home care advice.	5.1.Review service outcomes against client expectations and confirm client satisfaction with colour and tone result. 5.2.Propose remedial action in response to any client concerns and post service analysis of hair condition and colour appearance. 5.3.Reach agreement with client on proposed solutions through positive and open communication. 5.4.Advise on and recommend home colour care products and sun protection strategies. 5.5.Update client history to include full details of colour correction service.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret sometimes unfamiliar and detailed documents including organisational procedures, product instructions and safety data sheets.
Oral communication skills to:	ask open and closed probe questions and actively listen to effectively interact with client and meet their needs.
Numeracy skills to:	calculate and record ratios, measure, mix and apply colour correction products in correct proportions manage application and processing times effectively.
Planning and organising skills to:	manage own timing and productivity to complete colour correction services within organisational service times.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHCLS004 Neutralise unwanted colours and tones

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

consult with at least six clients, each with different colour correction needs, and complete colour correction treatments which consistently achieve target colour and tone results to client satisfaction using these colour correction products cumulatively across the six services provided:

colour fillers

permanent colour

porosity equalisers

semi-permanent colour

temporary colour

for each client, complete a pre-treatment hair analysis covering the following characteristics to recommend appropriate colouring treatments:

natural hair type, texture, porosity, density and elasticity

natural base colour

artificial base colour

hair colour tone

percentage of white hair

presence of lightening agents or artificial hair colour treatments on hair

existing chemical services, including metallic based products

skin tone

length of hair

scalp condition

record the following details of the colour service in the history for each client serviced:

pre-service hair analysis and colour problem

contraindications

reaction to skin tests or products

colour correction products selected

brand and colour selection

application techniques, processing methods and times

colour and hair condition outcome

recommended home care products.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

colour wheel and its use in colour selection to achieve warm and cool tones

key characteristics and interrelationships of the elements and principles of hair design and their use in achieving hair colouring effects;

elements of hair design:

line

shape

direction

size

texture

colour

principles of hair design:

balance

gradation

repetition

contrast

harmony

dominance

unity

hair biology, at an elementary level of understanding:

main functions and role of hair

main factors contributing to hair colour

structure and cellular features of hair and hair follicles

process of hair growth and the hair growth cycle

characteristics of normal and damaged hair

relationship between hair porosity, texture, condition and the success of colour treatments

basic concepts of cosmetic chemistry, as they apply to effective and safe use of colour correction products:

bonds

molecules

chemical compounds

chemical change

neutralisation

acids and bases

pH

at an elementary level of understanding, the chemical and physical effects on hair structure, texture and colour of:

colour fillers

hydrogen peroxide

porosity equalisers

temporary colour

semi-permanent colour

permanent colour

high lift tints

sunlight

heated hairdressing equipment

contraindications to using colour correction products:

damaging effects of previous chemical hair treatments

hair porosity

sunlight or heat affected hair

client allergic reactions

organisation’s colour correction products range:

colour chart system

formulation of colour and high lift tints

product purpose

action on the hair

mixing and application instructions

processing and development times

role and basic content of Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

reasons for selecting different application methods

basic aspects of local government, state or territory health regulations applicable to providing hair colouring services

industry practices and organisational procedures for:

client comfort and safety with particular emphasis on:

using gown and towels to protect client clothes

application of barrier creams to face and neckline

avoiding product contact with eyes

monitoring client scalp comfort and condition

work health and safety for applying hair colour correction products, with particular emphasis on:

avoiding product contact with operator eyes and skin

avoiding inhalation of fumes during product mixing

using correct posture and adjusting height of client chair to avoid fatigue and injury

minimising wastage of colour correction products

waste disposal with particular emphasis on environmentally sound disposal methods for hazardous and other hairdressing waste.

Assessment Conditions

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

paying clients with different colour correction requirements; these can be:

clients in a hairdressing or barbering industry workplace, or

clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

sufficient client traffic to allow for prioritisation of tasks so that clients are serviced effectively in a logical sequence

activities that require the individual to work with commercial speed, timing and productivity to:

deal with multiple tasks simultaneously

complete client services within designated timeframes that reflect accepted industry practice

a ventilated product preparation area with:

preparation benches

product storage areas including secure storage for hazardous substances

washing up sink with hot and cold running water for cleaning equipment

operator hand washing facilities:

basin with hot and cold running water

liquid soap

single use towels or hand dryer

a diverse professional range of colour correction products to include:

colour fillers

permanent colour

porosity equalisers

semi-permanent colour

temporary colour

a hairdressing or barbering services workstation with:

one mirror per workstation

one adjustable client services chair per workstation

clean client gowns or wraps

clean client towels

one operator trolley per workstation stocked with:

client skin stain prevention products

plastic bowls

tint brushes and combs

personal protective equipment:

apron

disposable safety masks or safety goggles

rubber or disposable gloves

skin barrier cream

product:

colour charts

instructions

Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

template client history records

organisational procedures for:

client comfort and safety

work health and safety for applying hair colour correction products

waste minimisation

disposal of hazardous and other waste.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHCLS005 Provide on scalp full head and retouch bleach treatments

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge to consult with clients, analyse existing hair colour and condition and provide on-scalp full head and retouch bleach treatments. It covers bleach treatments to untreated hair and retouch services to maintain already bleached hair.

This unit applies to hairdressers and barbers with well-developed skills who work in hairdressing salons or barber shops. They use discretion and judgement to manage the client service and take responsibility for the outcomes of their work.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Colour and Lightening

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Consult with client and assess hair.	1.1.Access and review any existing client hair colour history or create for new clients. 1.2.Determine, through discussion and questioning, client satisfaction or dissatisfaction with current hair colour. 1.3.Discuss client colour preferences, and expectations of desired level of lift or tone using colour charts to assist. 1.4.Engage client in discussion about lifestyle and self-care factors that may impact on success of bleach treatment. 1.5.Visually examine and analyse client skin and hair characteristics, existing hair colour and condition. 1.6.Consider the interplay of the elements and principles of hair design to visualise, communicate and recommend bleach treatments appropriate for the client. 1.7.Obtain client agreement to proceed with recommended bleach services.
2. Determine contraindications to bleach treatment.	2.1.Evaluate client reaction to bleach chemicals through discussion, assessment of history, where available, and completion of a pre-service skin test, as required. 2.2.Complete a strand test where hair analysis indicates risk to hair structure and condition. 2.3.Identify contraindications to proceeding with bleach treatment and explain any present to client.
3. Select products and prepare for service.	3.1.Use knowledge of hair biology and cosmetic chemistry, as it applies to bleach treatments, to ensure effective and safe use of chemicals. 3.2.Select bleach treatment products to achieve desired lift and tone. 3.3.Select and prepare equipment according to product instructions and application methods to be used. 3.4.Take personal precautions to prevent own skin stain and allergic reactions to chemicals throughout preparation and service. 3.5.Measure and prepare products, according to product instructions and ensure minimal wastage. 3.6.Apply wraps, towels and skin barrier cream to ensure client protection and safety.
4. Apply and process bleach treatment products.	4.1.Maintain client and operator comfort and safety throughout bleach service according to organisational procedures. 4.2.Apply bleach treatment products using methods and following stages shown in product instructions. 4.3.Ensure even coverage, cross check and complete without damage to client scalp or hairline. 4.4.Time processing of bleach treatment products to achieve desired lift and tone, according to product instructions, and monitor through observation. 4.5.Remove residual product at end of processing time, according to product instructions, and apply after-treatment toning products, as required. 4.6.Use energy and water resources efficiently during service and safely dispose of hazardous and other waste according to organisational procedures.
5. Review service and provide home care advice.	5.1.Review bleach service outcomes against client expectations and confirm client satisfaction with lift and tone result. 5.2.Propose remedial action in response to any client concerns and post service analysis of hair condition and colour appearance. 5.3.Reach agreement with client on proposed solutions through positive and open communication. 5.4.Advise on and recommend home care products and sun protection strategies. 5.5.Update client history to include full details of bleaching service.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret sometimes unfamiliar and detailed documents including organisational procedures, product instructions and safety data sheets.
Oral communication skills to:	ask open and closed probe questions and actively listen to effectively interact with client and meet their needs.
Numeracy skills to:	calculate and record ratios, measure, mix and apply bleach treatment products in correct proportions manage application and processing times effectively.
Planning and organising skills to:	manage own timing and productivity to complete bleach treatment services within organisational service times.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHCLS005 Provide on scalp full head and retouch bleach treatments

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

consult with at least six clients, each with different bleach treatment needs, and complete these treatments which consistently achieve desired outcomes to client satisfaction:

on-scalp full head untreated hair for three different clients, using percentage of peroxide according to manufacturer's instructions

retouch for three different clients, using percentage of peroxide according to manufacturer's instructions

for each client, complete a pre-treatment hair analysis covering the following characteristics to recommend appropriate bleach treatments:

natural hair type, texture, porosity, density and elasticity

natural base colour

artificial base colour

hair colour tone

percentage of white hair

presence of lightening agents or artificial hair colour treatments on hair

existing chemical services

skin tone

length of hair

scalp condition

record the following details of the bleach service in the history for each client serviced:

pre-service hair analysis

contraindications

reaction to skin tests or products

bleach treatment products selected

application techniques, processing methods and times

lift, tone and hair condition outcome

recommended home care products.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

colour wheel and its use in toner selection

key characteristics and interrelationships of the elements and principles of hair design and their use in achieving hair lightening effects;

elements of hair design:

line

shape

direction

size

texture

colour

principles of hair design:

balance

gradation

repetition

contrast

harmony

dominance

unity

hair biology, at an elementary level of understanding:

main functions and role of hair

main factors contributing to hair colour

structure and cellular features of hair and hair follicles

process of hair growth and the hair growth cycle

characteristics of normal and damaged hair

physical effects of chemical products and treatments on the skin

main structure, functions and role of the skin and glands:

skin surface anatomy

major epidermal appendages and dermal structures

major cells of the epidermis

role of vascular, connective and nervous tissue in the dermis

distribution and development of skin glands

production, composition and functions of sebum

production, composition and functions of eccrine and apocrine sweat fluids

relationship between hair porosity, texture, condition and the success of bleach treatments

basic concepts of cosmetic chemistry, as they apply to effective and safe use of bleach products:

bonds

molecules

chemical compounds

chemical change

neutralisation

acids and bases

pH

at an elementary level of understanding, the chemical and physical effects on hair structure, texture and colour of:

bleach products and toners

hydrogen peroxide

sunlight

heated hairdressing equipment

contraindications to using bleach products:

hair or scalp damage from previous chemical hair treatments

existing metallic based colour on hair

hair porosity

sunlight or heat affected hair

client allergic reactions

organisation’s bleach products range:

colour chart system

formulation

product purpose

action on the hair

mixing and application instructions

processing and developing times

role and basic content of Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

stages of bleaching

reasons for selecting different product application methods

basic aspects of local government, state or territory health regulations applicable to providing hair bleaching services

industry practices and organisational procedures for:

client comfort and safety with particular emphasis on:

using gown and towels to protect client clothes

application of barrier creams to face and neckline

avoiding product contact with eyes

monitoring client scalp comfort and condition

work health and safety for providing bleach treatments, with particular emphasis on:

avoiding product contact with operator eyes and skin

avoiding inhalation of fumes during product mixing

using correct posture and adjusting height of client chair to avoid fatigue and injury

minimising wastage of bleach treatment products

waste disposal with particular emphasis on environmentally sound disposal methods for hazardous and other hairdressing waste.

Assessment Conditions

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

paying clients with different bleach treatment requirements; these can be:

clients in a hairdressing or barbering industry workplace, or

clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

sufficient client traffic to allow for prioritisation of tasks so that clients are serviced effectively in a logical sequence

activities that require the individual to work with commercial speed, timing and productivity to:

deal with multiple tasks simultaneously

complete client services within designated timeframes that reflect accepted industry practice

a ventilated product preparation area with:

preparation benches

product storage areas including secure storage for hazardous substances

washing up sink with hot and cold running water for cleaning equipment

operator hand washing facilities:

basin with hot and cold running water

liquid soap

single use towels or hand dryer

a diverse professional range of bleach treatment products to include:

bleach products and toners

a hairdressing or barbering services workstation with:

one mirror per workstation

one adjustable client services chair per workstation

clean client gowns or wraps

clean client towels

one operator trolley per workstation stocked with:

client skin stain prevention products

liquid measure

plastic bowls

applicator brushes

personal protective equipment:

apron

disposable safety masks or safety goggles

rubber or disposable gloves

skin barrier cream

product:

colour charts

instructions

Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

template client history records

organisational procedures for:

client comfort and safety

work health and safety for providing bleach treatments

waste minimisation

disposal of hazardous and other waste.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHCLS006 Solve complex colour problems

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to design and deliver individually tailored corrective colour treatments to resolve complex hair colour problems. It involves developing a plan and using a broad range of products and techniques over a series of client services.

This unit applies to senior hairdressers and barbers who work in salons. They work independently, have considerable specialist skills and knowledge and provide technical leadership, training and support to team members.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Colour and Lightening

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Develop advanced product knowledge and application techniques.	1.1.Develop, maintain and share colour correction product knowledge with other staff members. 1.2.Research, develop and provide technical solutions to colour problems.
2. Develop a corrective colour treatment plan in consultation with client.	2.1.Access and review any existing client hair colour history or create for new clients. 2.2.Determine, through discussion and questioning, nature of client dissatisfaction with current hair colour, and recent colour treatment outcomes. 2.3.Discuss client colour preferences, and expectations of desired finished result using colour charts to assist. 2.4.Engage client in discussion about lifestyle and self-care factors that may impact on success of colour correction treatment. 2.5.Visually examine and analyse client skin and hair characteristics, existing hair colour and condition. 2.6.Discuss risks, time and costs of treatment and recommend corrective colour treatment plan appropriate for the client. 2.7.Obtain client agreement to proceed with recommended colouring services.
3. Determine contraindications to corrective colour treatment.	3.1.Evaluate client reaction to colour chemicals through discussion, assessment of history, where available, and completion of a pre-service skin test, as required. 3.2.Complete a strand test where hair analysis indicates risk to hair structure and condition. 3.3.Identify contraindications to proceeding with colour treatment and explain any present to client.
4. Select products and prepare for service.	4.1.Use knowledge of hair biology and cosmetic chemistry, as it applies to hair colour correction, to ensure effective and safe use of chemicals. 4.2.Select corrective colour and colour products according to the stage of planned program. 4.3.Select and prepare equipment according to product instructions and application methods to be used. 4.4.Take personal precautions to prevent own skin stain and allergic reactions to colour chemicals throughout preparation and colour service. 4.5.Measure and prepare products, according to product instructions and corrective colour plan and ensure minimal wastage. 4.6.Apply wraps, towels and skin barrier cream to ensure client protection and safety.
5. Remove unwanted colour deposits.	5.1.Maintain client and operator comfort and safety throughout colour service according to organisational procedures. 5.2.Apply colour deposit lifting products and remove, according to product instructions and corrective colour plan.
6. Colour hair.	6.1.Apply colour products using methods and following stages shown in product instructions. 6.2.Ensure even coverage, cross check and complete without re-growth overlap, stain or damage to client scalp or hairline. 6.3.Time processing of colour products to achieve target result, according to product instructions, and monitor through observation. 6.4.Remove residual product at end of processing time, according to product instructions, and apply after-treatment toning products, as required. 6.5.Achieve a colour result consistent with the stage of predetermined plan. 6.6.Use energy and water resources efficiently during service and safely dispose of hazardous and other waste according to organisational procedures.
7. Review colour correction outcomes and provide home hair care advice.	7.1.Review colour service outcomes against client expectations and confirm client satisfaction with colour result. 7.2.Propose remedial action in response to any client concerns and post service analysis of hair condition and colour appearance. 7.3.Reach agreement with client on proposed solutions through positive and open communication. 7.4.Recommend and confirm future colour correction appointments to meet requirements of plan. 7.5.Advise on and recommend between service home colour care products and sun protection strategies. 7.6.Update client history to include full details of colour service.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret complex documents about colour correction trends, techniques and products interpret sometimes unfamiliar and detailed documents including organisational procedures, product instructions and safety data sheets.
Writing skills to:	record detailed corrective colour treatment plans.
Oral communication skills to:	ask open and closed probe questions and actively listen to effectively interact with client and meet their needs.
Numeracy skills to:	calculate timeframes, stages and client costs for a series of corrective colour treatments calculate and record ratios, measure, mix and apply colour correction products in correct proportions manage application and processing times effectively.
Planning and organising skills to:	produce and use cohesive corrective colour treatment plans to guide staged client treatments manage own timing and productivity to complete colour correction services within organisational service times.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHCLS006 Solve complex colour problems

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

complete a research project, using information from at least three different sources, to identify, explore and complete a written report on:

current colour correction products and their use in complex problems

new and emerging products and their use in complex problems

new and emerging techniques for complex colour problems

analyse the complex colour correction needs of at least eight different clients and develop an individually tailored corrective colour treatment plan for each

cover the following client characteristics to recommend appropriate colour correction treatments within the plan for each client:

natural hair type, texture, porosity, density and elasticity

natural base colour

artificial base colour

hair colour tone

percentage of white hair

presence of lightening agents or artificial hair colour treatments on hair

existing chemical services

skin tone

length of hair

scalp condition

complete a staged series of colour correction treatments, in line with a plan, for at least four clients which consistently achieve target colour and tone results to client satisfaction

use these colour deposit lifting products cumulatively across the suite of treatments:

bleaches

hydrogen peroxide

powder lighteners

stripping products

use these colour products cumulatively across the suite of treatments:

pre-pigmenting products

permanent colour

record the following details of the colour service in the history for each client serviced:

pre-service hair analysis and colour problem

contraindications

reaction to skin tests or products

colour correction products selected

brand and colour selection

application techniques, processing methods and times

colour and hair condition outcome

recommended home care products.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

colour wheel and its use in colour selection to achieve warm and cool tones

hair biology, at an elementary level of understanding:

main functions and role of hair

main factors contributing to hair colour

structure and cellular features of hair and hair follicles

process of hair growth and the hair growth cycle

characteristics of normal and damaged hair

relationship between hair porosity, texture, condition and the success of corrective colour treatments

basic concepts of cosmetic chemistry, as they apply to effective and safe use of colour and lightening products:

bonds

molecules

chemical compounds

chemical change

neutralisation

acids and bases

pH

at an elementary level of understanding, the chemical and physical effects on hair structure, texture and colour of:

hair colouring and lightening products

pre-pigmenting products

sunlight

heated hairdressing equipment

contraindications to using hair colouring and lightening products:

hair or scalp damage from previous chemical hair treatments

existing metallic based colour on hair

hair porosity

sunlight or heat affected hair

client allergic reactions

organisation’s colour and lightening products range:

colour chart system

formulation

product purpose

action on the hair

mixing and application instructions

processing and developing times

role and basic content of Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

action of peroxide with bleaches and powder lighteners in colour deposit removal

levels of peroxide and their applications in colour correction

basic aspects of local government, state or territory health regulations applicable to providing hair colouring services

industry practices and organisational procedures for:

client comfort and safety with particular emphasis on:

using gown and towels to protect client clothes

application of barrier creams to face and neckline

avoiding product contact with eyes

monitoring client scalp comfort and condition

work health and safety for applying hair colour correction products, with particular emphasis on:

avoiding product contact with operator eyes and skin

avoiding inhalation of fumes during product mixing

using correct posture and adjusting height of client chair to avoid fatigue and injury

minimising wastage of colour treatment products

waste disposal with particular emphasis on environmentally sound disposal methods for hazardous and other hairdressing waste.

Assessment Conditions

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

paying clients with different complex colour correction requirements; these can be:

clients in a hairdressing or barbering industry workplace, or

clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

activities that require the individual to work with commercial speed, timing and productivity to complete client services within designated timeframes that reflect accepted industry practice

a ventilated product preparation area with:

preparation benches

product storage areas including secure storage for hazardous substances

washing up sink with hot and cold running water for cleaning equipment

operator hand washing facilities:

basin with hot and cold running water

liquid soap

single use towels or hand dryer

a diverse professional range of colour deposit lifting products:

bleaches

hydrogen peroxide

powder lighteners

stripping products

a diverse professional range of permanent colour and pigmenting products

a hairdressing or barbering services workstation with:

one mirror per workstation

one adjustable client services chair per workstation

clean client gowns or wraps

clean client towels

one operator trolley per workstation stocked with:

client skin stain prevention products

liquid measure

plastic bowls

tint brushes and combs

personal protective equipment:

apron

disposable safety masks or safety goggles

rubber or disposable gloves

skin barrier cream

product:

colour charts

instructions

Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

template client history records

template corrective colour treatment plans

organisational procedures for:

client comfort and safety

work health and safety for applying hair colour and correction products

waste minimisation

disposal of hazardous and other waste.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate IV qualification in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHCLS007 Enhance hair designs using creative colouring and lightening techniques

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to design and apply customised or fantasy colouring and lightening effects to enhance a range of classic and creative haircuts, structures and lengths. It involves using specialist creative colouring and lightening techniques including multiple colour applications and freehand techniques, and using various application tools to achieve the effect.

This unit applies to senior hairdressers and barbers who work in salons or as session stylists or technical advisors to product companies. They work independently, have considerable specialist skills and knowledge and provide technical leadership, training and support to team members.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Colour and Lightening

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Develop advanced product knowledge and application techniques.	1.1.Develop and maintain creative hair colouring and lightening product knowledge. 1.2.Research specialist creative colouring and lightening techniques and develop own designs and techniques. 1.3.Share new knowledge and techniques with other staff members.
2. Consult with client and assess hair.	2.1.Access and review any existing client hair colour history or create for new clients. 2.2.Determine, through discussion and questioning, client satisfaction or dissatisfaction with current hair colour. 2.3.Discuss client colour preferences, and expectations of desired finished result using colour charts to assist. 2.4.Engage client in discussion about lifestyle and self-care factors that may impact on success of creative colour treatment. 2.5.Visually examine and analyse client skin and hair characteristics, existing hair colour and condition. 2.6.Evaluate planned or existing haircut structure for suitability of effects. 2.7.Consider the interplay of the elements and principles of hair design to visualise, communicate and recommend creative colour treatments appropriate for the client. 2.8.Determine the best design and obtain client agreement to proceed with recommended creative colouring services.
3. Determine contraindications to colour treatment.	3.1.Evaluate client reaction to colour chemicals through discussion, assessment of history, where available, and completion of a pre-service skin test, as required. 3.2.Complete a strand test where hair analysis indicates risk to hair structure and condition. 3.3.Identify contraindications to proceeding with colour treatment and explain any present to client.
4. Select products and prepare for service.	4.1.Use knowledge of hair biology and cosmetic chemistry, as it applies to hair colour and lightening treatments, to ensure effective and safe use of chemicals. 4.2.Select colouring and lightening products to match hair analysis and planned design. 4.3.Select and prepare equipment according to product instructions and application methods to be used. 4.4.Take personal precautions to prevent own skin stain and allergic reactions to colour chemicals throughout preparation and colour service. 4.5.Measure and prepare products, according to product instructions and ensure minimal wastage. 4.6.Apply wraps, towels and skin barrier cream to ensure client protection and safety.
5. Apply products using creative techniques.	5.1.Maintain client and operator comfort and safety throughout colour service according to organisational procedures. 5.2.Select and use creative colouring and lightening techniques according to planned design. 5.3.Apply colour treatment products using methods and following stages shown in product instructions. 5.4.Ensure even coverage, cross check and complete without re-growth overlap, stain or damage to client scalp or hairline. 5.5.Time processing of colour treatment products to achieve target result, according to product instructions, and monitor through observation. 5.6.Remove residual product at end of processing time, according to product instructions, and apply after-treatment toning products, as required. 5.7.Use water resources efficiently during service and safely dispose of hazardous and other waste according to organisational procedures.
6. Finish designs and service.	6.1.Select finishing tools and techniques and use to achieve planned designs to client satisfaction. 6.2.Review colour service outcomes against client design expectations and confirm client satisfaction with result. 6.3.Propose remedial action in response to any client concerns and post service analysis of hair condition and colour appearance. 6.4.Reach agreement with client on proposed solutions through positive and open communication. 6.5.Advise on and recommend home colour care products and sun protection strategies. 6.6.Update client history to include full details of colour service.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret and analyse complex documents about creative colouring trends, techniques and products interpret sometimes unfamiliar and detailed documents including organisational procedures, product instructions and safety data sheets.
Oral communication skills to:	ask open and closed probe questions and actively listen to effectively interact with client and meet their needs clearly represent complex and creative design concepts to clients and other hairdressers.
Numeracy skills to:	calculate and record ratios, measure, mix and apply colour products in correct proportions manage application and processing times effectively.
Initiative and enterprise skills to:	proactively use opportunities to update knowledge of a creative approach to hair colouring services.
Planning and organising skills to:	collect and evaluate research information to inform own creative colouring designs manage own timing and productivity to complete creative colouring services within organisational service times.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHCLS007 Enhance hair designs using creative colouring and lightening techniques

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

complete a research project, using information from at least three different sources, to identify, explore and complete a written report on:

current colouring and lightening products and their use in creative colouring to enhance classic and creative hair designs

new and emerging products, techniques and creative colour designs

develop a creative colouring and lightening design for each of these haircut structures:

short

medium

long

solid form

layered

graduated

incorporate these colouring and lightening techniques cumulatively within the above suite of designs:

multiple colour applications:

tint and slices

shading

duo tones

colour graduations through lengths of hair

chequerboard application

fantasy colouring using vibrant shades

highlighting effects:

slices

individual chunky colour placements

freehand techniques to achieve:

end lightening effects

marbling effects

consult with at least four clients, each with different haircut structures and colour design preferences, and complete colour services using creative colouring and lightening techniques to enhance their hair designs

for each client, complete a pre-treatment hair analysis covering the following characteristics to recommend creative colouring treatments appropriate for the client:

natural hair type, texture, porosity, density and elasticity

natural base colour

artificial base colour

hair colour tone

percentage of white hair

presence of lightening agents or artificial hair colour treatments on hair

existing chemical services

skin tone

length of hair

scalp condition

record the following details of the colour service in the history for each client serviced:

pre-service hair analysis

contraindications

reaction to skin tests or products

colour products selected

brand and colour selection

application techniques, processing methods and times

colour and hair condition outcome

recommended home care products.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

key characteristics and interrelationships of the elements and principles of hair design and their use in achieving creative hair colouring and lightening effects;

elements of hair design:

line

shape

direction

size

texture

colour

principles of hair design:

balance

gradation

repetition

contrast

harmony

dominance

unity

colour wheel and its use in colour selection to achieve colour combinations and warm and cool tones

hair biology, at an elementary level of understanding:

main functions and role of hair

main factors contributing to hair colour

structure and cellular features of hair and hair follicles

process of hair growth and the hair growth cycle

characteristics of normal and damaged hair

relationship between hair porosity, texture, condition and the success of creative colour treatments

basic concepts of cosmetic chemistry, as they apply to effective and safe use of colour and lightening products:

bonds

molecules

chemical compounds

chemical change

neutralisation

acids and bases

pH

at an elementary level of understanding, the chemical and physical effects on hair structure, texture and colour of:

hair colouring and lightening products

pre-pigmenting products

sunlight

heated hairdressing equipment

contraindications to using hair colouring and lightening products:

hair or scalp damage from previous chemical hair treatments

existing metallic based colour on hair

hair porosity

sunlight or heat affected hair

client allergic reactions

organisation’s colour and lightening products range:

colour chart system

formulation

product purpose

action on the hair

mixing and application instructions

processing and developing times

role and basic content of Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

action of peroxide with bleaches and powder lighteners in colour deposit removal

basic aspects of local government, state or territory health regulations applicable to providing hair colouring services

industry practices and organisational procedures for:

client comfort and safety with particular emphasis on:

using gown and towels to protect client clothes

application of barrier creams to face and neckline

avoiding product contact with eyes

monitoring client scalp comfort and condition

work health and safety for applying hair colouring and lightening products, with particular emphasis on:

avoiding product contact with operator eyes and skin

avoiding inhalation of fumes during product mixing

using correct posture and adjusting height of client chair to avoid fatigue and injury

minimising wastage of colouring and lightening products

waste disposal with particular emphasis on environmentally sound disposal methods for hazardous and other hairdressing waste.

Assessment Conditions

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace, or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public, or

industry venues and sites where session events are operated, or

session venues and sites operated within a training organisation where real session events are staged in live time.

Assessment must ensure use of:

clients with different creative hair colouring requirements; these can be:

paying clients in a hairdressing or barbering industry workplace, or

paying clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business, or

models or performers in a session styling setting

activities that require the individual to work with commercial speed, timing and productivity to complete client services within designated timeframes that reflect accepted industry practice

a ventilated product preparation area with:

preparation benches

product storage areas including secure storage for hazardous substances

washing up sink with hot and cold running water for cleaning equipment

operator hand washing facilities:

basin with hot and cold running water

liquid soap

single use towels or hand dryer

a diverse professional range of colour deposit and lifting products:

artificial colour removal products

bleaches

hydrogen peroxide

powder lighteners

stripping products

a diverse professional range of hair colouring and lightening products

a hairdressing or barbering services workstation with:

one mirror per workstation

one adjustable client services chair per workstation

clean client gowns or wraps

clean client towels

one operator trolley per workstation stocked with:

brushes

client skin stain prevention products

foils

icing syringes

liquid measure

plastic bowls

rollers

tint brushes and combs

personal protective equipment:

apron

disposable safety masks or safety goggles

rubber or disposable gloves

skin barrier cream

finishing tools:

heat lamps

heat diffusers

flat irons

blow dryers

product:

colour charts

instructions

Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

template client history records

organisational procedures for:

client comfort and safety

work health and safety for applying hair colour products

waste minimisation

disposal of hazardous and other waste

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate IV qualification in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHCUT001 Design haircut structures

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to develop 2-D visual representations and plans for solid form, graduated and increased and uniform layered haircut structures. This enables hairdressers to visualise the components of finished haircut structures as aids to planning and completing haircuts.

This unit applies to hairdressers and barbers with well-developed skills who work in hairdressing salons or barber shops. They use discretion and judgement to manage the client service and take responsibility for the outcomes of their own work.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Haircutting

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Draw outline shapes.	1.1.Analyse the structural components of the desired haircut. 1.2.Produce a simple line drawing showing straight and curved design lines and direction of lines for the finished haircut.
2. Create haircut plans.	2.1.Identify and illustrate starting point, sectioning and parting pattern for each component of the haircut structure. 2.2.Record degree of angle of lift and distribution of hair for the haircut structure. 2.3.Illustrate a structural graphic for the planned haircut by drawing lines at 90 degrees to the curve of the head. 2.4.Develop a finished haircut plan in structural graphic form that shows soft and hard interior and exterior lines, starting point of haircut, sectioning and parting patterns, angles of lift, distribution of hair.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Numeracy skills to:	calculate exterior and interior lengths for haircut structures measure and interpret degrees in angles record angles and lengths in simple line drawings and plans.
Planning and organising skills to:	use graphic representations of haircut structures to guide stages of cutting.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHCUT001 Design haircut structures

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

analyse and interpret finished haircuts of these types

solid form

graduated

increased layered

uniform layered

for each of the above haircut structures, produce a simple line drawing showing straight and curved design lines and direction of lines for the finished haircut

for each of the above haircuts produce a haircut plan using a 2-D structural graphic representation showing:

interior and exterior design lines

soft or hard lines

starting point of haircut

sectioning and parting patterns

angles of lift in degrees

distribution of hair.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

basic principles of geometry, angles and shapes as they apply to haircutting

angles that relate to lines in haircut structures:

horizontal lines

vertical lines

diagonal lines

interior and exterior lines

meaning of the following key terminology for haircuts and how these features are used in the hair cutting process:

sectioning

parting and base parting

lift, no lift, minimum lift

natural fall

distribution and shifted distribution

design guideline:

stationary

mobile (travelling)

combination

soft and hard

interior

exterior

straight

curved

weight line or area:

soft

hard

shape and structure for these types of haircut structures:

solid form

graduated

increased layered

uniform layered

starting point, sectioning and parting patterns and the impact on the finished result for these types of haircut structures:

solid form

graduated

increased layered

uniform layered

design guidelines used for these types of haircut structures:

solid form

graduated

increased layered

uniform layered

design guideline directions and when these are used:

horizontal

vertical

diagonal

angles of lift and distribution used for these types of haircut structures:

solid form

graduated

increased layered

uniform layered

key characteristics and interrelationships of the elements and principles of hair design and their use in creating haircut structures and effects;

elements of hair design:

line

shape

direction

size

texture

colour

principles of hair design:

balance

gradation

repetition

contrast

harmony

dominance

unity.

Assessment Conditions

Assessment must ensure use of:

a diverse range of hair design illustrations for these types of haircuts:

solid form

graduated

increased layered

uniform layered

analysis sheets

template 2-D structural graphic haircut plans.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHCUT002 Create one length or solid haircut structures

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to consult with clients and analyse hair and facial characteristics to design and recommend complementary one length or solid haircuts. It requires the ability to cut hair into one length or solid hair cut structures and to finish hair to shape.

This unit applies to hairdressers and barbers with well-developed skills who work in hairdressing salons or barber shops. They use discretion and judgement to manage the client service and take responsibility for the outcomes of their own work.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

SHBHCUT001 Design haircut structures

Competency Field

Haircutting

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Consult with client and assess hair.	1.1.Determine, through discussion and questioning, client satisfaction or dissatisfaction with current haircut structure. 1.2.Discuss client preferences, and expectations of desired finished result using visual aids to assist. 1.3.Engage client in discussion about lifestyle and self-care factors that may impact on success of haircut design. 1.4.Visually and physically examine and analyse client hair characteristics and existing haircut structure. 1.5.Evaluate client facial features and bone structure for suitable complementary haircut designs. 1.6.Consider all factors to visualise, communicate and recommend haircut designs appropriate for the client. 1.7.Determine the best design and obtain client agreement to proceed with recommended haircut structure.
2. Select equipment and prepare for service.	2.1.Select appropriate cutting techniques to achieve planned one length or solid form haircut design. 2.2.Select and prepare equipment according to planned design and one length or solid form cutting techniques to be used. 2.3.Apply wraps to ensure client protection and safety.
3. Cut hair to pre-planned one length or solid structure.	3.1.Maintain client and operator comfort, safety and hygiene throughout haircutting service according to organisational procedures. 3.2.Position and adjust client head and neck during service to enable access and achieve minimum lift and natural fall of hair. 3.3.Section and secure hair to divide into manageable and controllable areas. 3.4.Establish design guidelines according to desired hair length and solid structure and cross-check throughout service. 3.5.Take clean sections, using minimum lift and natural fall to achieve one length or solid form haircut structure. 3.6.Apply even tension, use cutting tool at appropriate angle to parting lines and cut hair using techniques suited to one length or solid form haircut structures. 3.7.Position cutting hand with palm toward or away, up or down according to operator comfort, length of hair, and line and area of head being cut. 3.8.Maintain evenly wet or dry hair and follow a logical sectioning and parting pattern to achieve the planned one length or solid form haircut structure. 3.9.Clean or dispose of equipment and dispose of hair waste according to health regulations and organisational procedures.
4. Finish hair to shape and review service.	4.1.Select finishing tools, products and techniques and use to finish planned haircut designs to client satisfaction. 4.2.Review service outcomes against client design expectations and confirm client satisfaction with result. 4.3.Propose remedial action in response to any client concerns and post service analysis of hair design appearance. 4.4.Reach agreement with client on proposed solutions through positive and open communication. 4.5.Advise on after service maintenance and recommend home care products.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret sometimes unfamiliar and detailed documents including organisational procedures and product instructions.
Oral communication skills to:	ask open and closed probe questions and actively listen to effectively interact with client and meet their needs clearly represent haircut designs to clients.
Numeracy skills to:	visually estimate angles and lines, exterior and interior lengths in the haircut structure measure and apply hair finishing products in proportions that minimise waste.
Planning and organising skills to:	manage own timing and productivity to complete haircuts within organisational service times.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHCUT002 Create one length or solid haircut structures

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

consult with at least three clients and complete a pre-service analysis covering the following characteristics to create and recommend appropriate one length or solid form hair cut designs:

facial features and bone structure

natural hair type

hair texture

hair density

growth patterns

fall and movement

complete one length or solid form haircuts for the above three clients to their satisfaction to include these lengths:

above shoulder length

below shoulder length.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

different facial shapes and one length or solid form haircut designs which best complement particular shapes

characteristics of the following hair features, how these will impact on finished one length or solid form haircuts and appropriate designs for best outcomes:

natural hair types:

European

Asian

Euro-Asian

African

hair texture:

coarse

medium

fine

hair movement:

straight

wavy

natural curl

chemical curl or waves

natural distribution and growth patterns of hair:

crown area

hairline

neckline

cowlicks (whorls)

shapes, structure and texture for one length or solid form haircut structures

starting point, sectioning and parting patterns and the impact on the finished result for one length or solid form haircut structures

required angle of scissors to base parting to achieve one length or solid form structures

reasons for using minimum lift and natural fall to achieve one length or solid form haircut structures

importance of client head position and impact on finished haircut result

cleaning techniques and uses of cleaning and disinfection products for haircutting equipment

basic aspects of local government, state or territory health regulations for hygiene and infection control for haircutting services

industry practices and organisational procedures for:

client comfort, safety and hygiene with particular emphasis on:

using gowns to protect client clothes

monitoring client comfort

preventing cross-transmission of infection between customers

work health, safety and hygiene for haircutting, with particular emphasis on:

using correct posture and adjusting height of client chair to avoid fatigue and injury

using correct techniques to hold, grip and manipulate cutting tools and combs to avoid fatigue and injury

preventing cross-transmission of infection during customer contact

minimising product wastage

waste disposal with particular emphasis on environmentally sound disposal methods for hair waste.

Assessment Conditions

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

paying clients with different haircutting requirements; these can be:

clients in a hairdressing or barbering industry workplace, or

clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

sufficient client traffic to allow for prioritisation of tasks so that clients are serviced effectively in a logical sequence

activities that require the individual to work with commercial speed, timing and productivity to:

deal with multiple tasks simultaneously

complete client services within designated timeframes that reflect accepted industry practice

a hairdressing or barbering services workstation with:

one mirror per workstation

one adjustable client services chair per workstation

one blow dryer with heat diffuser per workstation

hairdressing chisels

clean client gowns or wraps

professional styling and finishing products which can be:

gels

glazes

lotions

mousses

setting lotions

sprays

waxes

one operator trolley per workstation stocked with:

haircutting scissors

texturising and thinning shears

disposable blade safety razors

disposable razor blades

combs:

cutting combs with fine and coarse ends

tapering

brushes:

Denman style

round

vent

sectioning clips

disinfectant products for hairdressing tools

product instructions

current plain English health and hygiene regulatory documents distributed by government regulators

organisational procedures for:

client comfort, safety and hygiene

work health, safety and hygiene for haircutting

waste minimisation

disposal of hair waste.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHCUT003 Create graduated haircut structures

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to consult with clients and analyse hair and facial characteristics to design and recommend complementary graduated haircuts. It requires the ability to cut hair into graduated hair cut structures and to finish hair to shape.

This unit applies to hairdressers and barbers with well-developed skills who work in hairdressing salons or barber shops. They use discretion and judgement to manage the client service and take responsibility for the outcomes of their own work.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

SHBHCUT001 Design haircut structures

Competency Field

Haircutting

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Consult with client and assess hair.	1.1.Determine, through discussion and questioning, client satisfaction or dissatisfaction with current haircut structure. 1.2.Discuss client preferences, and expectations of desired finished result using visual aids to assist. 1.3.Engage client in discussion about lifestyle and self-care factors that may impact on success of haircut design. 1.4.Visually and physically examine and analyse client hair characteristics and existing haircut structure. 1.5.Evaluate client facial features and bone structure for suitable complementary haircut designs. 1.6.Consider all factors to visualise, communicate and recommend haircut designs appropriate for the client. 1.7.Determine the best design and obtain client agreement to proceed with recommended haircut structure.
2. Select equipment and prepare for service.	2.1.Select appropriate cutting techniques to achieve planned graduated haircut design. 2.2.Select and prepare equipment according to planned design and graduation cutting techniques to be used. 2.3.Apply wraps to ensure client protection and safety.
3. Cut hair to pre-planned graduated structure.	3.1.Maintain client and operator comfort, safety and hygiene throughout haircutting service according to organisational procedures. 3.2.Position and adjust client head and neck during service to enable access and achieve required degree of graduation and angles of lift. 3.3.Section and secure hair to divide into manageable and controllable areas. 3.4.Establish design guidelines according to desired hair length and graduated structure and cross-check throughout service. 3.5.Take clean sections, using appropriate angles of lift and distribution suited to the graduated haircut structure. 3.6.Apply even lift tension, use cutting tool at appropriate angle to parting lines and cut hair using techniques suited to graduated haircut structures. 3.7.Position cutting hand with palm toward or away, up or down according to operator comfort, length of hair, and line and area of head being cut. 3.8.Maintain evenly wet or dry hair and follow a logical sectioning and parting pattern to achieve the planned graduated haircut structure. 3.9.Clean or dispose of equipment and dispose of hair waste according to health regulations and organisational procedures.
4. Finish hair to shape and review service.	4.1.Select finishing tools, products and techniques and use to finish planned haircut designs to client satisfaction. 4.2.Review service outcomes against client design expectations and confirm client satisfaction with result. 4.3.Propose remedial action in response to any client concerns and post service analysis of hair design appearance. 4.4.Reach agreement with client on proposed solutions through positive and open communication. 4.5.Advise on after service maintenance and recommend home care products.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret sometimes unfamiliar and detailed documents including organisational procedures and product instructions.
Oral communication skills to:	ask open and closed probe questions and actively listen to effectively interact with client and meet their needs clearly represent haircut designs to clients.
Numeracy skills to:	visually estimate angles and lines, exterior and interior lengths in the haircut structure measure and apply hair finishing products in proportions that minimise waste.
Planning and organising skills to:	manage own timing and productivity to complete haircuts within organisational service times.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHCUT003 Create graduated haircut structures

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

consult with at least three clients and complete a pre-service analysis covering the following characteristics to create and recommend appropriate graduated hair cut designs:

facial features and bone structure

natural hair type

hair texture

hair density

growth patterns

fall and movement

complete graduated haircuts for the above three clients to their satisfaction and cumulatively use these cutting techniques across the haircuts completed:

blunt cutting

notching

pressure graduation.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

different facial shapes and graduated haircut designs which best complement particular shapes

characteristics of the following hair features, how these will impact on finished graduated haircuts and appropriate designs for best outcomes:

natural hair types:

European

Asian

Euro-Asian

African

hair texture:

coarse

medium

fine

hair movement:

straight

wavy

natural curl

chemical curl or waves

natural distribution and growth patterns of hair:

crown area

hairline

neckline

cowlicks (whorls)

shapes, structure and texture for graduated haircut structures

starting point, sectioning and parting patterns and the impact on the finished result for graduated haircut structures

required angle of scissors to base parting to achieve graduated haircut structures

relationship between angle of fingers, angle of scissors and amount of pressure when using pressure graduation for graduated hair structures

importance of client head position and impact on finished haircut result

cleaning techniques and uses of cleaning and disinfection products for haircutting equipment

basic aspects of local government, state or territory health regulations for hygiene and infection control for haircutting services

industry practices and organisational procedures for:

client comfort, safety and hygiene with particular emphasis on:

using gowns to protect client clothes

monitoring client comfort

preventing cross-transmission of infection between customers

work health, safety and hygiene for haircutting, with particular emphasis on:

using correct posture and adjusting height of client chair to avoid fatigue and injury

using correct techniques to hold, grip and manipulate cutting tools and combs to avoid fatigue and injury

preventing cross-transmission of infection during customer contact

minimising product wastage

waste disposal with particular emphasis on environmentally sound disposal methods for hair waste.

Assessment Conditions

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

paying clients with different haircutting requirements; these can be:

clients in a hairdressing or barbering industry workplace, or

clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

sufficient client traffic to allow for prioritisation of tasks so that clients are serviced effectively in a logical sequence

activities that require the individual to work with commercial speed, timing and productivity to:

deal with multiple tasks simultaneously

complete client services within designated timeframes that reflect accepted industry practice

a hairdressing or barbering services workstation with:

one mirror per workstation

one adjustable client services chair per workstation

one blow dryer with heat diffuser per workstation

hairdressing chisels

clean client gowns or wraps

professional styling and finishing products which can be:

gels

glazes

lotions

mousses

setting lotions

sprays

waxes

one operator trolley per workstation stocked with:

haircutting scissors

texturising and thinning shears

disposable blade safety razors

disposable razor blades

combs:

cutting combs with fine and coarse ends

tapering

brushes:

Denman style

round

vent

sectioning clips

disinfectant products for hairdressing tools

product instructions

current plain English health and hygiene regulatory documents distributed by government regulators

organisational procedures for:

client comfort, safety and hygiene

work health, safety and hygiene for haircutting

waste minimisation

disposal of hair waste.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHCUT004 Create layered haircut structures

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to consult with clients and analyse hair and facial characteristics to design and recommend complementary layered haircuts. It requires the ability to cut hair into both uniform and increased layered hair cut structures and to finish hair to shape.

This unit applies to hairdressers and barbers with well-developed skills who work in hairdressing salons or barber shops. They use discretion and judgement to manage the client service and take responsibility for the outcomes of their own work.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

SHBHCUT001 Design haircut structures

Competency Field

Haircutting

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Consult with client and assess hair.	1.1.Determine, through discussion and questioning, client satisfaction or dissatisfaction with current haircut structure. 1.2.Discuss client preferences, and expectations of desired finished result using visual aids to assist. 1.3.Engage client in discussion about lifestyle and self-care factors that may impact on success of haircut design. 1.4.Visually and physically examine and analyse client hair characteristics and existing haircut structure. 1.5.Evaluate client facial features and bone structure for suitable complementary haircut designs. 1.6.Consider all factors to visualise, communicate and recommend haircut designs appropriate for the client. 1.7.Determine the best design and obtain client agreement to proceed with recommended haircut structure.
2. Select equipment and prepare for service.	2.1.Select appropriate cutting techniques to achieve planned layered haircut design. 2.2.Select and prepare equipment according to planned design and layering cutting techniques to be used. 2.3.Apply wraps to ensure client protection and safety.
3. Cut hair to pre-planned layered structure.	3.1.Maintain client and operator comfort, safety and hygiene throughout haircutting service according to organisational procedures. 3.2.Position and adjust client head and neck during service to enable access and achieve required layering structure and angles of lift. 3.3.Section and secure hair to divide into manageable and controllable areas. 3.4.Establish design guidelines according to desired hair length and layered structure and cross-check throughout service. 3.5.Take clean sections, using appropriate angles of lift and distribution suited to the layered haircut structure. 3.6.Apply even lift tension, use cutting tool at appropriate angle to parting lines and cut hair using techniques suited to layered haircut structures. 3.7.Position cutting hand with palm toward or away, up or down according to operator comfort, length of hair, and line and area of head being cut. 3.8.Maintain evenly wet or dry hair and follow a logical sectioning and parting pattern to achieve the planned layered haircut structure. 3.9.Clean or dispose of equipment and dispose of hair waste according to health regulations and organisational procedures.
4. Finish hair to shape and review service.	4.1.Select finishing tools, products and techniques and use to finish planned haircut designs to client satisfaction. 4.2.Review service outcomes against client design expectations and confirm client satisfaction with result. 4.3.Propose remedial action in response to any client concerns and post service analysis of hair design appearance. 4.4.Reach agreement with client on proposed solutions through positive and open communication. 4.5.Advise on after service maintenance and recommend home care products.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret sometimes unfamiliar and detailed documents including organisational procedures and product instructions.
Oral communication skills to:	ask open and closed probe questions and actively listen to effectively interact with client and meet their needs clearly represent haircut designs to clients.
Numeracy skills to:	visually estimate angles and lines, exterior and interior lengths in the haircut structure measure and apply hair finishing products in proportions that minimise waste.
Planning and organising skills to:	manage own timing and productivity to complete haircuts within organisational service times.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHCUT004 Create layered haircut structures

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

consult with at least three clients and complete a pre-service analysis covering the following characteristics to create and recommend appropriate layered hair cut designs:

facial features and bone structure

natural hair type

hair texture

hair density

growth patterns

fall and movement

complete layered haircuts for the above three clients to their satisfaction and cumulatively use these cutting techniques across the haircuts completed:

blunt cutting

pointing

notching

end tapering with texturising scissors

complete at least one uniform and one increased layered haircut across the suite of clients serviced.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

different facial shapes and layered haircut designs which best complement particular shapes

characteristics of the following hair features, how these will impact on finished layered haircuts and appropriate designs for best outcomes:

natural hair types:

European

Asian

Euro-Asian

African

hair texture:

coarse

medium

fine

hair movement:

straight

wavy

natural curl

chemical curl or waves

natural distribution and growth patterns of hair:

crown area

hairline

neckline

cowlicks (whorls)

shapes, structure and texture for both uniform and increased layered haircut structures

starting point, sectioning and parting patterns and the impact on the finished result for both uniform and layered haircut structures

required angle of scissors to base parting to achieve:

uniform layering

increased layering

importance of client head position and impact on finished haircut result

cleaning techniques and uses of cleaning and disinfection products for haircutting equipment

basic aspects of local government, state or territory health regulations for hygiene and infection control for haircutting services

industry practices and organisational procedures for:

client comfort, safety and hygiene with particular emphasis on:

using gowns to protect client clothes

monitoring client comfort

preventing cross-transmission of infection between customers

work health, safety and hygiene for haircutting, with particular emphasis on:

using correct posture and adjusting height of client chair to avoid fatigue and injury

using correct techniques to hold, grip and manipulate cutting tools and combs to avoid fatigue and injury

preventing cross-transmission of infection during customer contact

minimising product wastage

waste disposal with particular emphasis on environmentally sound disposal methods for hair waste.

Assessment Conditions

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

paying clients with different haircutting requirements; these can be:

clients in a hairdressing or barbering industry workplace, or

clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

sufficient client traffic that allows for prioritisation of tasks so that clients are serviced effectively in a logical sequence

activities that require the individual to work with commercial speed, timing and productivity to:

deal with multiple tasks simultaneously

complete client services within designated timeframes that reflect accepted industry practice

a hairdressing or barbering services workstation with:

one mirror per workstation

one adjustable client services chair per workstation

one blow dryer with heat diffuser per workstation

hairdressing chisels

clean client gowns or wraps

professional styling and finishing products which can be:

gels

glazes

lotions

mousses

setting lotions

sprays

waxes

one operator trolley per workstation stocked with:

haircutting scissors

texturising and thinning shears

disposable blade safety razors

disposable razor blades

combs:

cutting combs with fine and coarse ends

tapering

brushes:

Denman style

round

vent

sectioning clips

disinfectant products for hairdressing tools

product instructions

current plain English health and hygiene regulatory documents distributed by government regulators

organisational procedures for:

client comfort, safety and hygiene

work health, safety and hygiene for haircutting

waste minimisation

disposal of hair waste.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHCUT005 Cut hair using over-comb techniques

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to consult with clients and analyse hair and facial characteristics to design, recommend and complete complementary tapered haircuts. It requires the ability to cut hair using scissor-over-comb and clipper-over-comb techniques, to remove bulk, to blend different structures within haircuts and to outline or blend perimeters of haircuts.

This unit applies to hairdressers and barbers with well-developed skills who work in hairdressing salons or barber shops. They use discretion and judgement to manage the client service and take responsibility for the outcomes of their work.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

SHBHCUT001 Design haircut structures

Competency Field

Haircutting

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Consult with client and assess hair.	1.1.Determine, through discussion and questioning, client satisfaction or dissatisfaction with current haircut structure. 1.2.Discuss client preferences, and expectations of desired finished result using visual aids to assist. 1.3.Engage client in discussion about lifestyle and self-care factors that may impact on success of haircut design. 1.4.Visually and physically examine and analyse client hair characteristics and existing haircut structure. 1.5.Evaluate client facial features and bone structure for suitable complementary haircut designs. 1.6.Consider all factors to visualise, communicate and recommend haircut designs appropriate for the client. 1.7.Determine the best design and obtain client agreement to proceed with recommended haircut structure.
2. Select equipment and prepare for service.	2.1.Select appropriate over-comb cutting techniques to achieve planned haircut design. 2.2.Select and prepare equipment according to planned design and cutting techniques to be used. 2.3.Apply wraps to ensure client protection and safety.
3. Cut hair using scissor over comb techniques.	3.1.Maintain client and operator comfort, safety and hygiene throughout haircutting service according to organisational procedures. 3.2.Position and adjust client head and neck during service to enable access and achieve required angles of lift. 3.3.Section and secure hair to divide into manageable and controllable areas, as required. 3.4.Establish design guidelines according to desired hair length and haircut structure and cross-check throughout service. 3.5.Take clean sections with comb, using appropriate angles of lift and use a continuous parallel scissor over-comb action to exterior of haircut. 3.6.Follow a logical sectioning pattern to achieve planned haircut structure. 3.7.Blend structures and lengths in interior and exterior of haircut by using scissors and comb at various angles. 3.8.Use scissors over the fine or coarse end of comb to vary taper effect and create planned neckline shape and length.
4. Cut hair using clipper over comb techniques.	4.1.Section and secure hair to divide into manageable and controllable areas, as required. 4.2.Establish design guidelines according to desired hair length and haircut structure and cross-check throughout service. 4.3.Take clean sections with comb, using appropriate angles of lift and use a smooth, fast and fluid clipper over-comb action to cut hair. 4.4.Follow a logical sectioning pattern to achieve planned haircut structure. 4.5.Blend structures and lengths in interior and exterior of haircut by using clippers and comb at various angles. 4.6.Use clipper attachments to create haircut effects.
5. Outline haircuts.	5.1.Use clippers or scissors to mark haircut outlines over and behind ears to suit haircut. 5.2.Use clippers to outline sideburns, where present. 5.3.Use clippers or razors in direction of hair growth to create neckline shape and blended and faded hairlines. 5.4.Clean or dispose of equipment and dispose of hair waste according to health regulations and organisational procedures.
6. Finish hair to shape and review service.	6.1.Select finishing tools, products and techniques and use to finish planned haircut designs to client satisfaction. 6.2.Review service outcomes against client design expectations and confirm client satisfaction with result. 6.3.Propose remedial action in response to any client concerns and post service analysis of hair design appearance. 6.4.Reach agreement with client on proposed solutions through positive and open communication. 6.5.Advise on after service maintenance and recommend home care products.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret sometimes unfamiliar and detailed documents including organisational procedures and product instructions.
Oral communication skills to:	ask open and closed probe questions and actively listen to effectively interact with client and meet their needs clearly represent haircut designs to clients.
Numeracy skills to:	visually estimate angles and lines, exterior and interior lengths in the haircut measure and apply hair finishing products in proportions that minimise waste.
Planning and organising skills to:	manage own timing and productivity to complete haircuts within organisational service times.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHCUT005 Cut hair using over-comb techniques

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

consult with at least six clients and complete a pre-service analysis covering the following characteristics to design and recommend appropriate tapered haircuts:

facial features and bone structure

natural hair type

hair texture

hair density

growth patterns

fall and movement

complete haircuts for the above six clients to their satisfaction and cumulatively achieve these taper effects across the haircut completed:

gradation

long

medium

short

create these neckline shapes and lengths cumulatively across the tapered haircuts completed:

short, medium and long tapered

square, curved, faded and blended.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

different facial shapes and haircut designs which best complement particular shapes

characteristics of the following hair features, how these will impact on finished tapered haircuts and appropriate designs for best outcomes:

natural hair types:

European

Asian

Euro-Asian

African

hair texture:

coarse

medium

fine

hair movement:

straight

wavy

natural curl

chemical curl or waves

natural distribution and growth patterns of hair:

crown area

hairline

neckline

cowlicks (whorls)

shapes, structure and texture for tapered and layered haircut structures

starting point, sectioning and parting patterns and the impact on the finished result for tapered and layered haircut structures

relationship between size of the comb and tapering effects

maintenance requirements for clippers; when and how to clean, oil and adjust blades

cleaning techniques and uses of cleaning and disinfection products for haircutting equipment

basic aspects of local government, state or territory health regulations for hygiene and infection control for haircutting services

industry practices and organisational procedures for:

client comfort, safety and hygiene with particular emphasis on:

using gowns to protect client clothes

monitoring client comfort

preventing cross-transmission of infection between customers

work health, safety and hygiene for haircutting, with particular emphasis on:

using correct posture and adjusting height of client chair to avoid fatigue and injury

using correct techniques to hold, grip and manipulate cutting tools and combs to avoid fatigue and injury

preventing cross-transmission of infection during customer contact

minimising product wastage

waste disposal with particular emphasis on environmentally sound disposal methods for hair waste.

Assessment Conditions

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

paying clients with different haircutting requirements; these can be:

clients in a hairdressing or barbering industry workplace, or

clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

sufficient client traffic to allow for prioritisation of tasks so that clients are serviced effectively in a logical sequence

activities that require the individual to work with commercial speed, timing and productivity to:

deal with multiple tasks simultaneously

complete client services within designated timeframes that reflect accepted industry practice

a hairdressing or barbering services workstation with:

one mirror per workstation

one adjustable client services chair per workstation

one blow dryer per workstation

clean client gowns or wraps

haircutting scissors

texturising and thinning shears

electric clippers and attachments

disposable blade safety razors

disposable razor blades

combs:

cutting combs with fine and coarse ends

tapering

flattopper

sectioning clips

neck brushes

professional styling and finishing products which can be:

clay

gels

glazes

lotions

waxes

disinfectant products for hairdressing tools

lubricants and coolants for electric clippers

product instructions

current plain English health and hygiene regulatory documents distributed by government regulators

organisational procedures for:

client comfort, safety and hygiene

work health, safety and hygiene for haircutting

waste minimisation

disposal of hair waste.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHCUT006 Create combined haircut structures

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to consult with clients and analyse hair and facial characteristics to design, recommend and complete a range of complementary haircuts which combine different structures. The combination may involve two or more different structures which can include solid, graduated and layered structures and those tapered haircuts created using over-comb techniques.

This unit applies to hairdressers and barbers with well-developed skills who work in hairdressing salons or barber shops. They use discretion and judgement to manage the client service and take responsibility for the outcomes of their work.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

SHBHCUT002 Create one length or solid haircut structures

SHBHCUT003 Create graduated haircut structures

SHBHCUT004 Create layered haircut structures

Competency Field

Haircutting

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Consult with client and assess hair.	1.1.Determine, through discussion and questioning, client satisfaction or dissatisfaction with current haircut structure. 1.2.Discuss client preferences, and expectations of desired finished result using visual aids to assist. 1.3.Engage client in discussion about lifestyle and self-care factors that may impact on success of haircut design. 1.4.Visually and physically examine and analyse client hair characteristics and existing haircut structure. 1.5.Evaluate client facial features and bone structure for suitable complementary haircut designs. 1.6.Consider all factors to visualise, communicate and recommend haircut designs appropriate for the client. 1.7.Determine the best design and obtain client agreement to proceed with recommended haircut structure.
2. Select equipment and prepare for service.	2.1.Select appropriate cutting techniques to achieve planned haircut design. 2.2.Select and prepare equipment according to planned design and cutting techniques to be used. 2.3.Apply wraps to ensure client protection and safety.
3. Cut hair into combined structures.	3.1.Maintain client and operator comfort, safety and hygiene throughout haircutting service according to organisational procedures. 3.2.Position and adjust client head and neck during service to enable access and achieve required angles of lift. 3.3.Section and secure hair to divide into manageable and controllable areas. 3.4.Establish external design guidelines, direction of design lines and internal design lines according to desired hair length and component haircut structure and cross-check throughout service. 3.5.Take clean sections, using appropriate angles of lift and distribution suited to the component haircut structure. 3.6.Apply even lift tension, use cutting tool at appropriate angle to parting lines and cut hair using techniques suited to the component haircut structure. 3.7.Position cutting hand with palm toward or away, up or down according to operator comfort, length of hair, and line and area of head being cut. 3.8.Maintain evenly wet or dry hair and follow a logical sectioning and parting pattern to combine or blend haircut structures, according to the planned design. 3.9.Clean or dispose of equipment and dispose of hair waste according to health regulations and organisational procedures.
4. Finish hair to shape and review service.	4.1.Select finishing tools, products and techniques and use to finish planned haircut designs to client satisfaction. 4.2.Review service outcomes against client design expectations and confirm client satisfaction with result. 4.3.Propose remedial action in response to any client concerns and post service analysis of hair design appearance. 4.4.Reach agreement with client on proposed solutions through positive and open communication. 4.5.Advise on after service maintenance and recommend home care products.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret sometimes unfamiliar and detailed documents including organisational procedures and product instructions.
Oral communication skills to:	ask open and closed probe questions and actively listen to effectively interact with client and meet their needs clearly represent haircut designs to clients.
Numeracy skills to:	visually estimate angles and lines, exterior and interior lengths in the haircut structure measure and apply hair finishing products in proportions that minimise waste.
Planning and organising skills to:	manage own timing and productivity to complete haircuts within organisational service times.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHCUT006 Create combined haircut structures

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

consult with at least six clients and complete a pre-service analysis covering the following characteristics to design and recommend appropriate haircuts involving structural combinations:

facial features and bone structure

natural hair type

hair texture

hair density

growth patterns

fall and movement

complete haircuts for those six clients to their satisfaction and combine at least two of the following for each haircut completed:

solid structures

graduated structures

layered structures

tapered structures

textured areas

straight lines

curved lines

soft lines

hard lines

use at least six of these cutting techniques cumulatively across the haircuts completed:

blunt cutting

pointing

notching

slicing

end tapering

strand tapering

scissor-over-comb

clipper-over-comb

razor bevelling, arching and rotation.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

different facial shapes and combined structured haircut designs which best complement particular shapes

characteristics of the following hair features, how these will impact on finished haircuts involving structural combinations and appropriate combined structure designs for best outcomes:

natural hair types:

European

Asian

Euro-Asian

African

hair texture:

coarse

medium

fine

hair movement:

straight

wavy

natural curl

chemical curl or waves

natural distribution and growth patterns of hair:

crown area

hairline

neckline

cowlicks (whorls)

shapes, structure and texture for haircuts that combine two or more haircut structures:

solid

graduated

layered

tapered

proportional relationships between structures

starting point, sectioning and parting patterns and the impact on the finished result for haircuts involving structural combinations

techniques used to create texture and blend haircut structures

industry practices and organisational procedures for:

client comfort, safety and hygiene with particular emphasis on:

using gowns to protect client clothes

monitoring client comfort

preventing cross-transmission of infection between customers

work health, safety and hygiene for haircutting, with particular emphasis on:

using correct posture and adjusting height of client chair to avoid fatigue and injury

using correct techniques to hold, grip and manipulate cutting tools and combs to avoid fatigue and injury

preventing cross-transmission of infection during customer contact

minimising product wastage

waste disposal with particular emphasis on environmentally sound disposal methods for hair waste.

Assessment Conditions

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

paying clients with different haircutting requirements; these can be:

clients in a hairdressing or barbering industry workplace, or

clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

sufficient client traffic to allow for prioritisation of tasks so that clients are serviced effectively in a logical sequence

activities that require the individual to work with commercial speed, timing and productivity to:

deal with multiple tasks simultaneously

complete client services within designated timeframes that reflect accepted industry practice

a hairdressing or barbering services workstation with:

one mirror per workstation

one adjustable client services chair per workstation

one blow dryer with heat diffuser per workstation

electric clippers and attachments

hairdressing chisels

clean client gowns or wraps

professional styling and finishing products which can be:

gels

glazes

lotions

mousses

setting lotions

sprays

waxes

one operator trolley per workstation stocked with:

haircutting scissors

texturising and thinning shears

disposable blade safety razors

disposable razor blades

combs:

cutting combs with fine and coarse ends

tapering

brushes:

Denman style

round

vent

sectioning clips

disinfectant products for hairdressing tools

lubricants and coolants for electric clippers

product instructions.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHCUT007 Create combined traditional and classic men's haircut structures

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to consult with clients and analyse hair and facial characteristics to design, recommend and complete a range of complementary traditional and classic men’s haircuts which combine different structures. The combination may involve two or more different structures which can include solid, graduated and layered structures and those tapered haircuts created using over-comb techniques.

This unit applies to hairdressers and barbers with well-developed skills who work in hairdressing salons or barber shops. They use discretion and judgement to manage the client service and take responsibility for the outcomes of their own work.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

SHBHCUT002 Create one length or solid haircut structures

SHBHCUT003 Create graduated haircut structures

SHBHCUT004 Create layered haircut structures

SHBHCUT005 Cut hair using over-comb techniques

Competency Field

Haircutting

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Consult with client and assess hair.	1.1.Determine, through discussion and questioning, client satisfaction or dissatisfaction with current haircut structure. 1.2.Discuss client preferences, and expectations of desired finished result using visual aids to assist. 1.3.Engage client in discussion about lifestyle and self-care factors that may impact on success of haircut design. 1.4.Visually and physically examine and analyse client hair characteristics and existing haircut structure. 1.5.Evaluate client facial features and bone structure for suitable complementary haircut designs. 1.6.Consider all factors to visualise, communicate and recommend haircut designs appropriate for the client. 1.7.Determine the best design and obtain client agreement to proceed with recommended haircut structure.
2. Select equipment and prepare for service.	2.1.Select appropriate cutting techniques to achieve planned haircut design. 2.2.Select and prepare equipment according to planned design and cutting techniques to be used. 2.3.Apply wraps to ensure client protection and safety.
3. Cut hair into combined structures.	3.1.Maintain client and operator comfort, safety and hygiene throughout haircutting service according to organisational procedures. 3.2.Position and adjust client head and neck during service to enable access and achieve required angles of lift. 3.3.Section and secure hair to divide into manageable and controllable areas. 3.4.Establish external design guidelines, direction of design lines and internal design lines according to desired hair length and component haircut structure and cross-check throughout service. 3.5.Take clean sections, using appropriate angles of lift and distribution suited to the component haircut structure. 3.6.Apply even lift tension, use cutting tool at appropriate angle to parting lines and cut hair using techniques suited to the component haircut structure. 3.7.Position cutting hand with palm toward or away, up or down according to operator comfort, length of hair, and line and area of head being cut. 3.8.Maintain evenly wet or dry hair and follow a logical sectioning and parting pattern to combine or blend haircut structures, according to the planned design.
4. Outline haircuts.	4.1.Use clippers or scissors to mark haircut outlines over and behind ears to suit haircut. 4.2.Use clippers to outline sideburns, where present. 4.3.Use clippers or razors in direction of hair growth to create planned neckline shape and length. 4.4.Clean or dispose of equipment and dispose of hair waste according to health regulations and organisational procedures.
5. Finish hair to shape and review service.	5.1.Select finishing tools, products and techniques and use to finish planned haircut designs to client satisfaction. 5.2.Review service outcomes against client design expectations and confirm client satisfaction with result. 5.3.Propose remedial action in response to any client concerns and post service analysis of hair design appearance. 5.4.Reach agreement with client on proposed solutions through positive and open communication. 5.5.Advise on after service maintenance and recommend home care products.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret sometimes unfamiliar and detailed documents including organisational procedures and product instructions.
Oral communication skills to:	ask open and closed probe questions and actively listen to effectively interact with client and meet their needs clearly represent haircut designs to clients.
Numeracy skills to:	visually estimate angles and lines, exterior and interior lengths in the haircut structure measure and apply hair finishing products in proportions that minimise waste.
Planning and organising skills to:	manage own timing and productivity to complete haircuts within organisational service times.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHCUT007 Create combined traditional and classic men's haircut structures

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

consult with at least six clients and complete a pre-service analysis covering the following characteristics to design and recommend appropriate haircuts involving structural combinations:

facial features and bone structure

natural hair type

hair texture

hair density

growth patterns

fall and movement

complete these types of traditional and classic men’s haircuts cumulatively across the six clients serviced to their satisfaction:

short back and sides

medium and long tapered

medium fashion cut textured on top

use at least six of these cutting techniques cumulatively across the haircuts completed:

scissors over-comb tapering

clippers over-comb tapering

serrated scissors over-comb thinning

layering

blunt cutting

graduation

texturising

cutting straight lines

cutting curved lines

cutting square shapes

cutting soft and hard lines.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

different facial shapes and combined structure haircut designs which best complement particular shapes

characteristics of the following hair features, how these will impact on finished haircuts involving structural combinations for traditional and classic men’s haircuts and appropriate combined structure designs for best outcomes:

natural hair types:

European

Asian

Euro-Asian

African

hair texture:

coarse

medium

fine

hair movement:

straight

wavy

natural curl

chemical curl or waves

natural distribution and growth patterns of hair:

crown area

hairline

neckline

cowlicks (whorls)

shapes, structure and texture for traditional and classic men’s haircuts that combine two or more haircut structures:

solid

graduated

layered

tapered

proportional relationships between structures

starting point, sectioning and parting patterns and the impact on the finished result for haircuts involving structural combinations

techniques used to create texture and blend traditional and classic men’s haircut structures

industry practices and organisational procedures for:

client comfort, safety and hygiene with particular emphasis on:

using gowns to protect client clothes

monitoring client comfort

preventing cross-transmission of infection between customers

work health, safety and hygiene for haircutting, with particular emphasis on:

using correct posture and adjusting height of client chair to avoid fatigue and injury

using correct techniques to hold, grip and manipulate cutting tools and combs to avoid fatigue and injury

preventing cross-transmission of infection during customer contact

minimising product wastage

waste disposal with particular emphasis on environmentally sound disposal methods for hair waste.

Assessment Conditions

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

paying clients with different haircutting requirements; these can be:

clients in a hairdressing or barbering industry workplace, or

clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

sufficient client traffic to allow for prioritisation of tasks so that clients are serviced effectively in a logical sequence

activities that require the individual to work with commercial speed, timing and productivity to:

deal with multiple tasks simultaneously

complete client services within designated timeframes that reflect accepted industry practice

a hairdressing or barbering services workstation with:

one mirror per workstation

one adjustable client services chair per workstation

one blow dryer per workstation

clean client gowns or wraps

haircutting scissors

texturising and thinning shears

electric clippers and attachments

hairdressing chisels

disposable blade safety razors

disposable razor blades

combs:

cutting combs with fine and coarse ends

tapering

flattopper

sectioning clips

neck brushes

professional styling and finishing products which can be:

clay

gels

glazes

lotions

mousses

waxes

disinfectant products for hairdressing tools

lubricants and coolants for electric clippers

product instructions.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHCUT008 Design and perform creative haircuts

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to research local and international current and emerging hair fashion trends, develop creative hair designs and cut hair creatively into combined structures.

This unit applies to senior hairdressers and barbers who work in salons or as session stylists or technical advisors to product companies. They work independently, have considerable specialist skills and knowledge and provide technical leadership, training and support to team members.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

SHBHCUT006 Create combined haircut structures

Competency Field

Haircutting

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Research and analyse haircut trends.	1.1.Research current and emerging trends for creative haircuts and develop a portfolio of creative haircut designs. 1.2.Analyse creative haircut designs, identify structures and techniques and develop a range of haircut plans within portfolio. 1.3.Develop own designs and techniques for cutting hair creatively.
2. Consult with client and assess hair.	2.1.Determine, through discussion and questioning, client satisfaction or dissatisfaction with current haircut structure. 2.2.Discuss client preferences, and expectations of desired finished result using visual aids to assist. 2.3.Engage client in discussion about lifestyle and self-care factors that may impact on success of haircut design. 2.4.Visually and physically examine and analyse client hair characteristics and existing haircut structure. 2.5.Evaluate client facial features and bone structure for suitable complementary haircut designs. 2.6.Consider portfolio designs and all client factors to visualise, communicate and recommend creative haircut designs appropriate for the client. 2.7.Determine the best creative design and obtain client agreement to proceed with recommended haircut design.
3. Select equipment and prepare for service.	3.1.Select appropriate cutting techniques to achieve planned haircut design. 3.2.Select and prepare equipment according to planned design and cutting techniques to be used. 3.3.Apply wraps to ensure client protection and safety.
4. Combine haircut structures and textures for creative effect.	4.1.Maintain client and operator comfort, safety and hygiene throughout haircutting service according to organisational procedures. 4.2.Position and adjust client head and neck during service to enable access and achieve required angles of lift. 4.3.Section and secure hair to divide into manageable and controllable areas. 4.4.Establish external design guidelines, direction of design lines and internal design lines according to desired hair length and component haircut structure and cross-check throughout service 4.5.Take clean sections, using appropriate angles of lift and distribution suited to the component haircut structure. 4.6.Apply even lift tension, use cutting tool at appropriate angle to parting lines and cut hair using techniques suited to the component haircut structure. 4.7.Position cutting hand with palm toward or away, up or down according to operator comfort, length of hair, and line and area of head being cut. 4.8.Maintain evenly wet or dry hair and follow a logical sectioning and parting pattern to combine or blend haircut structures, according to the planned design. 4.9.Clean or dispose of equipment and dispose of haircut waste according to health regulations and organisational procedures.
5. Finish hair to shape and review service.	5.1.Select finishing tools, products and techniques and use to finish planned haircut designs to client satisfaction. 5.2.Review service outcomes against client design expectations and confirm client satisfaction with result. 5.3.Advise on after service maintenance and recommend home care products. 5.4.Update design portfolio to include full details of haircutting service.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret and analyse complex documents about creative hair design trends interpret sometimes unfamiliar and detailed documents including organisational procedures and product instructions.
Oral communication skills to:	ask open and closed probe questions and actively listen to effectively interact with client and meet their needs clearly represent complex and creative design concepts to clients.
Numeracy skills to:	interpret designs, complete and record detailed geometric calculations in diagrammatic haircut plans visually estimate angles and lines, exterior and interior lengths in the haircut structure.
Initiative and enterprise skills to:	proactively use opportunities to update knowledge of local and international hair trends and take a creative approach to haircutting services.
Planning and organising skills to:	collect and evaluate research information to inform own creative haircut designs.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHCUT008 Design and perform creative haircuts

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

complete a research project, using information from at least three different sources, to identify and explore creative haircut designs and:

write a brief report on current and emerging trends

compile a portfolio of at least six creative haircut designs

for each of the six designs complete an analysis and develop a haircut plan using a 2-D structural graphic representation showing:

structure of the design

interior and exterior design lines

soft or hard lines

starting point of haircut

sectioning and parting patterns

angles of lift in degrees

distribution of hair

cutting techniques

consult with at least four clients and complete an analysis covering the following characteristics to design and recommend appropriate creative haircuts:

facial features and bone structure

natural hair type

hair texture

hair density

growth patterns

fall and movement

complete creative haircuts on the above clients which each combine at least two of the following features:

solid structures

graduated structures

layered structures

tapered structures

square shapes

textured areas

straight lines

curved lines

soft lines

hard lines

use at least four of these cutting techniques cumulatively across the haircuts completed:

blunt cutting

pointing

notching

slicing

end tapering

strand tapering

scissor-over-comb

clipper-over-comb

serrated scissors over-comb thinning

razor rotation

record the following details of the hair cutting service for each client in own portfolio:

pre-service analysis

client preferences and adaptions of own designs

outcomes achieved.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

different facial shapes and haircut designs which best complement particular shapes

characteristics of the following hair features, how these will impact on finished haircuts involving structural combinations and how creative designs can enhance or accentuate:

natural hair types:

European

Asian

Euro-Asian

African

hair texture:

coarse

medium

fine

hair movement:

straight

wavy

natural curl

chemical curl or waves

natural distribution and growth patterns of hair:

crown area

hairline

neckline

cowlicks (whorls)

creative shapes, structure and texture for haircuts that combine two or more haircut structures:

solid

graduated

layered

tapered

proportional, symmetrical and asymmetrical structures and how these can be combined for creative effect

starting point, sectioning and parting patterns and the impact on the finished result for haircuts involving structural combinations

techniques used to create texture and blend or accentuate haircut structures

contents and formats for haircut plans

industry practices and organisational procedures for:

client comfort, safety and hygiene with particular emphasis on:

using gowns to protect client clothes

monitoring client comfort

preventing cross-transmission of infection between customers

work health, safety and hygiene for haircutting, with particular emphasis on:

using correct posture and adjusting height of client chair to avoid fatigue and injury

using correct techniques to hold, grip and manipulate cutting tools and combs to avoid fatigue and injury

preventing cross-transmission of infection during customer contact

minimising product wastage

waste disposal with particular emphasis on environmentally sound disposal methods for hair waste.

Assessment Conditions

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace, or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public, or

industry venues and sites where session events are operated, or

session venues and sites operated within a training organisation where real session events are staged in live time.

Assessment must ensure use of:

clients, with different haircutting requirements; these can be:

paying clients in a hairdressing or barbering industry workplace, or

paying clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

models or performers in a session styling setting

sufficient client traffic to allow for prioritisation of tasks so that clients are serviced effectively in a logical sequence

activities that require the individual to work with commercial speed, timing and productivity to:

deal with multiple tasks simultaneously

complete client services within designated timeframes that reflect accepted industry practice

a hairdressing or barbering services workstation with:

one mirror per workstation

one adjustable client services chair per workstation

one blow dryer with heat diffuser per workstation

electric clippers and attachments

hairdressing chisels

clean client gowns or wraps

professional styling and finishing products which can be:

gels

glazes

lotions

mousses

setting lotions

sprays

waxes

one operator trolley per workstation stocked with:

haircutting scissors

texturising and thinning shears

disposable blade safety razors

disposable razor blades

combs:

cutting combs with fine and coarse ends

tapering

brushes:

Denman style

round

vent

sectioning clips

disinfectant products for hairdressing tools

lubricants and coolants for electric clippers

product instructions

template haircut plans.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate IV qualification in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHCUT009 Cut hair using freehand clipper techniques

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to consult with clients and analyse hair and facial characteristics to design, recommend and complete complementary haircuts using freehand clipper techniques.

This unit applies to hairdressers and barbers with well-developed skills who work in hairdressing salons or barber shops. They use discretion and judgement to manage the client service and take responsibility for the outcomes of their work.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

SHBHCUT001 Design haircut structures

Competency Field

Haircutting

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Consult with client and assess hair.	1.1.Determine, through discussion and questioning, client satisfaction or dissatisfaction with current haircut structure. 1.2.Discuss client preferences, and expectations of desired finished result using visual aids to assist. 1.3.Engage client in discussion about lifestyle and self-care factors that may impact on success of haircut design. 1.4.Visually and physically examine and analyse client hair characteristics and existing haircut structure. 1.5.Evaluate client facial features and bone structure for suitable complementary haircut designs. 1.6.Consider all factors to visualise, communicate and recommend haircut designs appropriate for the client. 1.7.Determine the best design and obtain client agreement to proceed with recommended haircut structure.
2. Select equipment and prepare for service.	2.1.Select appropriate cutting techniques to achieve planned haircut design. 2.2.Select and prepare equipment according to planned design and cutting techniques to be used. 2.3.Apply wraps to ensure client protection and safety.
3. Cut hair using freehand clipper techniques.	3.1.Maintain client and operator comfort, safety and hygiene throughout haircutting service according to organisational procedures. 3.2.Position and adjust client head and neck during service to enable access and achieve required angles of lift. 3.3.Use a smooth, fast and fluid freehand clipper action to cut hair. 3.4.Follow a logical cutting pattern to achieve planned haircut length and structure. 3.5.Blend lengths in interior and exterior of haircut by using various clipper attachments, as required, and clippers at various angles.
4. Outline haircuts.	4.1.Use clippers to mark haircut outlines over and behind ears to suit haircut. 4.2.Use clippers to outline facial hairline and side burns to enhance haircut. 4.3.Use clippers or razors in direction of hair growth to create neckline shape and blended and faded hairlines. 4.4.Clean or dispose of equipment and dispose of hair waste according to health regulations and organisational procedures.
5. Finish hair to shape and review service.	5.1.Select finishing tools, products and techniques and use to finish planned haircut designs to client satisfaction. 5.2.Review service outcomes against client design expectations and confirm client satisfaction with result. 5.3.Propose remedial action in response to any client concerns and post service analysis of hair design appearance. 5.4.Reach agreement with client on proposed solutions through positive and open communication. 5.5.Advise on after service maintenance and recommend home care products.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret sometimes unfamiliar and detailed documents including organisational procedures and product instructions.
Oral communication skills to:	ask open and closed probe questions and actively listen to effectively interact with client and meet their needs clearly represent haircut designs to clients.
Numeracy skills to:	visually estimate angles and lines, exterior and interior lengths in the haircut measure and apply hair finishing products in proportions that minimise waste.
Planning and organising skills to:	manage own timing and productivity to complete haircuts within organisational service times.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHCUT009 Cut hair using freehand clipper techniques

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

consult with at least six clients and complete a pre-service analysis covering the following characteristics to design and recommend appropriate clipper haircuts:

facial features and bone structure

natural hair type

hair texture

hair density

growth patterns

fall and movement

complete haircuts for the above six clients to their satisfaction and cumulatively complete these types of haircuts:

flat tops

clipper cuts

style cuts

create cuts of at least four different lengths using different sized clipper attachments across the haircuts completed

create these neckline shapes cumulatively across the haircuts completed:

square

curved

faded and blended.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

different facial shapes and freehand clipper haircuts which best complement particular shapes

characteristics of the following hair features, how these will impact on finished tapered haircuts and appropriate designs for best outcomes:

natural hair types:

European

Asian

Euro-Asian

African

hair texture:

coarse

medium

fine

hair movement:

straight

wavy

natural curl

chemical curl or waves

natural distribution and growth patterns of hair:

crown area

hairline

neckline

cowlicks (whorls)

shapes, structure and texture for haircuts created using freehand clipper techniques

starting point and sequencing of cutting patterns and the impact on the finished result for clipper haircuts

relationship between size of the clipper attachment and clipper effects on hair length

maintenance requirements for clippers; when and how to clean, oil and adjust blades

cleaning techniques and uses of cleaning and disinfection products for haircutting equipment

basic aspects of local government, state or territory health regulations for hygiene and infection control for haircutting services

industry practices and organisational procedures for:

client comfort, safety and hygiene with particular emphasis on:

using gowns to protect client clothes

monitoring client comfort

preventing cross-transmission of infection between customers

work health, safety and hygiene for haircutting, with particular emphasis on:

using correct posture and adjusting height of client chair to avoid fatigue and injury

using correct techniques to hold, grip and manipulate clippers to avoid fatigue and injury

preventing cross-transmission of infection during customer contact

minimising product wastage

waste disposal with particular emphasis on environmentally sound disposal methods for hair waste.

Assessment Conditions

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

paying clients with different haircutting requirements; these can be:

clients in a hairdressing or barbering industry workplace, or

clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

sufficient client traffic to allow for prioritisation of tasks so that clients are serviced effectively in a logical sequence

activities that require the individual to work with commercial speed, timing and productivity to:

deal with multiple tasks simultaneously

complete client services within designated timeframes that reflect accepted industry practice

a hairdressing or barbering services workstation with:

one mirror per workstation

one adjustable client services chair per workstation

one blow dryer per workstation

clean client gowns or wraps

electric clippers and different sized attachments

disposable blade safety razors

disposable razor blades

combs

neck brushes

professional styling and finishing products which can be:

clay

gels

glazes

lotions

waxes

disinfectant products for hairdressing tools

lubricants and coolants for electric clippers

product instructions

current plain English health and hygiene regulatory documents distributed by government regulators

organisational procedures for:

client comfort, safety and hygiene

work health, safety and hygiene for haircutting

waste minimisation

disposal of hair waste.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHCUT010 Create haircuts using tracks and carving

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to source or create designs for tracks and creative carvings and to incorporate those into haircuts using clippers, scissors, razors or precision trimming tools.

This unit applies to hairdressers and barbers with well-developed skills who work in hairdressing salons or barber shops. They use discretion and judgement to manage the client service and take responsibility for the outcomes of their work.

In some Australian states and territories, the use of straight razors is prohibited. No occupational licensing, certification or other specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Haircutting

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Source or create designs for hair tracks and carvings.	1.1.Seek information on current and emerging trends for tracks and creative hair carvings. 1.2.Source existing designs to meet preferences of a range of clients. 1.3.Create own designs in response to client requests or to extend current designs on offer. 1.4.Use designs when working with clients, adapting to suit client preferences.
2. Consult with client on design preferences.	2.1.Determine, through discussion and questioning client preferences, and expectations of desired design. 2.2.Use visual aids to share both sourced and own designs and discuss any desired adaptions. 2.3.Visually and physically examine and analyse client hair characteristics. 2.4.Consider all factors to visualise, communicate and recommend designs appropriate for the client. 2.5.Obtain client agreement to proceed with recommended designs for hair tracks and carvings.
3. Select equipment and prepare for service.	3.1.Select and prepare clippers and other equipment according to planned design. 3.2.Select and attach appropriate sized clipper attachments to achieve tracks and carvings. 3.3.Apply wraps to ensure client protection and safety.
4. Carve tracks and designs into hair.	4.1.Maintain client and operator comfort, safety and hygiene throughout service according to organisational procedures. 4.2.Position and adjust client head and neck during service to enable access and achieve correct placement of all design features. 4.3.Use appropriate starting point and follow a logical pattern to ensure correct placement of design on head. 4.4.Use a smooth and fluid freehand carving action to create proportionate features for tracks and carvings. 4.5.Incorporate tracks and creative carvings into haircut structure for best visual effect. 4.6.Clean or dispose of equipment and dispose of hair waste according to health regulations and organisational procedures.
5. Review service.	5.1.Review service outcomes against client design expectations and confirm client satisfaction with result. 5.2.Propose remedial action in response to any client concerns and post service analysis of hair design appearance. 5.3.Reach agreement with client on proposed solutions through positive and open communication. 5.4.Advise on after service maintenance and recommend home care products.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Oral communication skills to:	ask open and closed probe questions and actively listen to effectively interact with client and meet their needs clearly represent carved designs to clients.
Numeracy skills to:	visually estimate size and proportion of carved design features.
Planning and organising skills to:	manage own timing and productivity to complete haircuts within organisational service times.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHCUT010 Create haircuts using tracks and carving

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

source at least six different designs for hair tracks and carvings from at least three different sources and compile a portfolio for future use

consult with at least four clients to determine design preferences and incorporate tracks and creative carvings into haircut structure to their satisfaction

across the above four clients, cumulatively cover:

two different track designs

two different creative carving designs.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of creative track and carving designs

methods used to visually share designs with clients

characteristics of the following hair features and how these will impact on finished hair tracks and carvings:

natural hair types:

European

Asian

Euro-Asian

African

hair texture:

coarse

medium

fine

hair movement:

straight

wavy

natural curl

chemical curl or waves

natural distribution and growth patterns of hair:

crown area

hairline

neckline

cowlicks (whorls)

key features of different types of tools used to create hair tracks and carvings and techniques for using each:

clippers

scissors

razors

precision trimming tools

relationship between size of the clipper or trimmer attachment and effects on hair tracks and carvings

starting point and sequencing of carving patterns and the impact on the finished result of the design

maintenance requirements for clippers; when and how to clean, oil and adjust blades

cleaning techniques and uses of cleaning and disinfection products for haircutting equipment

basic aspects of local government, state or territory health regulations for:

hygiene and infection control

skin penetration

use of razor types, with emphasis on the prohibition of straight razor use

industry practices and organisational procedures for:

client comfort, safety and hygiene with particular emphasis on:

using gowns to protect client clothes

monitoring client comfort

preventing cross-transmission of infection between customers

work health, safety and hygiene for haircutting, with particular emphasis on:

using correct posture and adjusting height of client chair to avoid fatigue and injury

using correct techniques to hold, grip and manipulate clippers and razors to avoid fatigue and injury

preventing cross-transmission of infection during customer contact

minimising product wastage

waste disposal with particular emphasis on environmentally sound disposal methods for hair waste.

Assessment Conditions

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

paying clients with different haircutting requirements; these can be:

clients in a hairdressing or barbering industry workplace, or

clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

sufficient client traffic to allow for prioritisation of tasks so that clients are serviced effectively in a logical sequence

activities that require the individual to work with commercial speed, timing and productivity to complete client services within designated timeframes that reflect accepted industry practice

a hairdressing or barbering services workstation with:

one mirror per workstation

one adjustable client services chair per workstation

clean client gowns or wraps

hairdressing scissors

electric clippers and different sized attachments

battery operated or cordless rechargeable precision trimmers ("pencil/tattoo" trimmers)

disposable blade safety razors

disposable razor blades

disinfectant products for hairdressing tools

lubricants and coolants for electric clippers

current plain English health and hygiene regulatory documents distributed by government regulators

organisational procedures for:

client comfort, safety and hygiene

work health, safety and hygiene for haircutting

waste minimisation

disposal of hair waste.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHCUT011 Design and maintain beards and moustaches

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to consult with clients and analyse beard, moustache and facial characteristics to design, recommend and complete a range of complementary styles. It also involves ongoing maintenance of styles.

This unit applies to hairdressers and barbers with well-developed skills who work in hairdressing salons or barber shops. They use discretion and judgement to manage the client service and take responsibility for the outcomes of their work.

In some Australian states and territories, the use of straight razors is prohibited. No occupational licensing, certification or other specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Haircutting

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Consult with client and assess beard or moustache.	1.1.Determine, through discussion and questioning, client satisfaction or dissatisfaction with current beard or moustache style. 1.2.Discuss client preferences, and expectations of desired finished result using visual aids to assist. 1.3.Visually and physically examine and analyse client beard and moustache characteristics and style. 1.4.Evaluate client facial features and bone structure for suitable complementary beard and moustache designs. 1.5.Consider all factors to visualise, communicate and recommend beard and moustache designs which provide balance and emphasis to facial characteristics. 1.6.Determine the best design and obtain client agreement to proceed with recommended design.
2. Select equipment and prepare for service.	2.1.Select appropriate cutting techniques to achieve planned beard or moustache design. 2.2.Select and prepare equipment according to planned design and cutting techniques to be used. 2.3.Apply wraps to ensure client protection and safety.
3. Style beards and moustaches.	3.1.Maintain client and operator comfort, safety and hygiene throughout service according to organisational procedures. 3.2.Position and adjust client head and neck during service to enable ease of access to face and neck. 3.3.Use scissors or clippers and over-comb cutting techniques to remove bulk and shape beard and moustache. 3.4.Define beard and moustache lines, according to planned design.
4. Shave beard and moustache outlines.	4.1.Apply conditioning oil and hot towels to soften hair. 4.2.Apply a wet lather of shaving cream to area to be shaved. 4.3.Apply shaving strokes with razor at appropriate angle and in a logical pattern, with skin stretched taut. 4.4.Shave face area to a predetermined pattern and against the grain for a smooth shave. 4.5.Shave neck area in a logical pattern and in direction of hair growth to avoid tearing skin. 4.6.Treat blood spots according to relevant skin penetration regulations and organisational procedures. 4.7.Apply hot then cold towels on completion of shave. 4.8.Clean or dispose of equipment and dispose of hair waste according to health regulations and organisational procedures.
5. Finalise and review service.	5.1.Apply after shave products to complete service. 5.2.Review service outcomes against client design expectations and confirm client satisfaction with result. 5.3.Propose remedial action in response to any client concerns and post service analysis of beard and moustache appearance. 5.4.Reach agreement with client on proposed solutions through positive and open communication. 5.5.Advise on after service maintenance and recommend home care products.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret sometimes unfamiliar and detailed documents including organisational procedures and product instructions.
Oral communication skills to:	ask open and closed probe questions and actively listen to effectively interact with client and meet their needs clearly represent beard and moustache designs to clients.
Planning and organising skills to:	manage own timing and productivity to complete beard and moustache services within organisational service times.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHCUT011 Design and maintain beards and moustaches

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

consult with at least five clients, each with different beard and moustache maintenance needs, recommend appropriate designs and complete services which consistently achieve desired outcomes to client satisfaction

for each client, complete a pre-service analysis covering the following characteristics to determine service requirements:

facial features and bone structure

hair texture

hair density

growth patterns of facial and neck hair

blemishes or moles

integrate the use of health, safety and hygiene practices and procedures and use these cutting techniques cumulatively across the services completed:

scissor over-comb

clipper over-comb

clippers with comb guards

shaving.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

key characteristics and interrelationships of the elements and principles of hair design and use in creating effects which balance and emphasise facial characteristics;

elements of hair design:

line

shape

direction

size

texture

colour

principles of hair design:

balance

gradation

repetition

contrast

harmony

dominance

unity

characteristics of the following beard, moustache, facial and skin features, how these will impact on the finished cut and appropriate designs for best outcomes:

facial shape and bone structure

hair texture:

coarse

medium

fine

hair density

natural distribution and growth patterns of facial and neck hair

blemishes or moles

shapes and structure for beards and moustaches

relationship between size of the comb and finished effect

the effects on skin and facial hair of:

pre-conditioning products and hot towels

after-shave conditioning products and cold towels

shaving patterns and directions, in relation to hair growth, and the impact on the finished result

cleaning techniques and uses of cleaning and disinfection products for beard and moustache cutting equipment

basic aspects of local government, state or territory health regulations for:

hygiene and infection control for beard and moustache maintenance

skin penetration

use of razor types, with emphasis on the prohibition of straight razor use

industry practices and organisational procedures for:

client comfort, safety and hygiene with particular emphasis on:

using gowns to protect client clothes

monitoring client comfort

preventing cross-transmission of infection between customers

work health, safety and hygiene for haircutting, with particular emphasis on:

using correct posture and adjusting height of client chair to avoid fatigue and injury

using correct techniques to hold, grip and manipulate combs, cutting and shaving tools to avoid fatigue and injury

preventing cross-transmission of infection during customer contact

waste disposal with particular emphasis on environmentally sound disposal methods for hair waste.

Assessment Conditions

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

paying clients with different beard and moustache maintenance requirements; these can be:

clients in a hairdressing or barbering industry workplace, or

clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

sufficient client traffic to allow for prioritisation of tasks so that clients are serviced effectively in a logical sequence

activities that require the individual to work with commercial speed, timing and productivity to:

deal with multiple tasks simultaneously

complete client services within designated timeframes that reflect accepted industry practice

basins with hot and cold running water and adjustable temperature controls

a hairdressing or barbering services workstation with:

one mirror per workstation

one adjustable client services chair per workstation

clean client gowns or wraps

clean client towels

haircutting scissors

texturising and thinning shears

electric clippers and attachments

beard and moustache trimmer

disposable blade safety razors

disposable razor blades

cutting combs with fine and coarse ends

shaving brushes

bowls

shaving lather

pre-shave conditioning oil

after shave products:

after shave lotion or conditioning cream

styptic lotion (not pencil)

talcum powder

disinfectant products for beard and moustache cutting equipment

lubricants and coolants for electric clippers

product instructions

current plain English regulatory documents distributed by government regulators for health, hygiene, skin penetration and use of razor types

organisational procedures for:

client comfort, safety and hygiene

work health, safety and hygiene for beard and moustache maintenance

disposal of hair waste.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHCUT012 Shave heads and faces

Modification History

Not applicable.

Application

This unit describes the skills and knowledge required to complete face and head shaves after analysing the client’s head, face and hair characteristics for impacting factors.

This unit applies to hairdressers and barbers with well-developed skills who work in hairdressing salons or barber shops. They use discretion and judgement to manage the client service and take responsibility for the outcomes of their work.

In some Australian states and territories, the use of straight razors is prohibited. No occupational licensing, certification or other specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Haircutting

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare client for face or head shave.	1.1.Visually and physically examine and analyse client head, face and hair characteristics. 1.2.Identify contraindications to proceeding with shave and explain any present to client. 1.3.Apply wraps to ensure client protection and safety. 1.4.Apply a hot towel to soften area to be shaved.
2. Shave head and face areas.	2.1.Select and prepare equipment required for service. 2.2.Maintain client and operator comfort, safety and hygiene throughout shaving service according to organisational procedures. 2.3.Position and adjust client head and neck during service to enable ease of access to head and face areas. 2.4.Apply conditioning oil and hot towels to soften hair. 2.5.Apply a wet lather of shaving cream and remove lather from areas that will not be shaved. 2.6.Stretch skin taut and using the free hand, shave over once, using razor movements that ensure safe access to area being shaved. 2.7.Complete a second and close shave against the hair growth for a smooth result. 2.8.Treat blood spots according to relevant skin penetration regulations and organisational procedures. 2.9.Apply hot then cold towels on completion of shave.
3. Finalise and review service.	3.1.Apply after shave products to complete service. 3.2.Review service outcomes against client expectations and confirm client satisfaction with result. 3.3.Clean or dispose of equipment and dispose of hair waste according to health regulations and organisational procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret sometimes unfamiliar and detailed documents including organisational procedures and product instructions.
Oral communication skills to:	ask open and closed probe questions and actively listen to effectively interact with client and meet their needs.
Planning and organising skills to:	manage own timing and productivity to complete shaving services within organisational service times.

Unit Mapping Information

SIHHHCS309A Perform face and head shaves

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHCUT012 Shave heads and faces

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

integrate the use of health, safety and hygiene practices and procedures to complete head and face shaving services for four clients with different head and face shaving needs which consistently produce a smooth, hair-free finish

for each client, complete a pre-service analysis covering the following characteristics to determine service requirements:

facial features and bone structure

hair texture

hair density

growth patterns of facial, neck and head hair

blemishes or moles

presence of contraindications to shaving.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

characteristics of the following hair and skin features, how these will impact on the choice of shaving techniques and finished shave:

facial features and bone structure

hair texture:

coarse

medium

fine

hair density

natural distribution and growth patterns of facial, neck and head hair

wrinkles

blemishes or moles

contraindications to shaving:

contagious disorders of the skin, hair and scalp

abnormal skin and scalp conditions

sunburn

the effects on skin and hair of:

pre-conditioning products and hot towels

after-shave conditioning products and cold towels

shaving patterns and directions, in relation to hair growth, and the impact on the finished result

cleaning techniques and uses of cleaning and disinfection products for head and face shaving equipment

basic aspects of local government, state or territory health regulations for:

hygiene and infection control for head and face shaving

skin penetration

use of razor types, with emphasis on the prohibition of straight razor use

industry practices and organisational procedures for:

client comfort, safety and hygiene with particular emphasis on:

using gowns to protect client clothes

monitoring client comfort

preventing cross-transmission of infection between customers

work health, safety and hygiene for haircutting, with particular emphasis on:

using correct posture and adjusting height of client chair to avoid fatigue and injury

using correct techniques to hold, grip and manipulate shaving tools to avoid fatigue and injury

preventing cross-transmission of infection during customer contact

waste disposal with particular emphasis on environmentally sound disposal methods for hair waste.

Assessment Conditions

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

paying clients with different head and face shaving requirements; these can be:

clients in a hairdressing or barbering industry workplace, or

clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

sufficient client traffic to allow for prioritisation of tasks so that clients are serviced effectively in a logical sequence

activities that require the individual to work with commercial speed, timing and productivity to:

deal with multiple tasks simultaneously

complete client services within designated timeframes that reflect accepted industry practice

basins with hot and cold running water and adjustable temperature controls

a hairdressing or barbering services workstation with:

one mirror per workstation

one adjustable client services chair per workstation

clean client gowns or wraps

clean client towels

disposable blade safety razors

disposable razor blades

shaving brushes

bowls

shaving lather

pre-shave conditioning oil

after shave products:

after shave lotion or conditioning cream

styptic lotion (not pencil)

talcum powder

disinfectant products for shaving tools

product instructions

current plain English regulatory documents distributed by government regulators for health, hygiene, skin penetration and use of razor types

organisational procedures for:

client comfort, safety and hygiene

work health, safety and hygiene for head and face shaving

waste minimisation

disposal of hair waste.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHCUT013 Provide men's general grooming services

Modification History

Not applicable.

Application

This unit describes the skills and knowledge required to consult with clients and provide a range of general men’s grooming services including trimming eyebrow and ear hair and shaving the neck under a beard. These enhancement services are usually offered in conjunction with haircutting services.

Other units cover full moustache and beard maintenance, face and head shaves.

This unit applies to hairdressers and barbers with well-developed skills who work in hairdressing salons or barber shops. They use discretion and judgement to manage the client service and take responsibility for the outcomes of their own work.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Haircutting

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Consult with client and determine grooming needs.	1.1.Respond to customer request or proactively offer additional grooming services to enhance client service experience and appearance. 1.2.Determine, through discussion and questioning, scope of grooming services required. 1.3.Explain different services and obtain client agreement to proceed.
2. Groom facial areas.	2.1.Maintain client and operator comfort, safety and hygiene throughout service according to organisational procedures. 2.2.Select and prepare equipment and appropriate attachments to suit the grooming service. 2.3.Position and adjust client head and neck during service to enable ease of access to head and facial areas. 2.4.Use scissors or clippers and over-comb cutting techniques to trim eyebrows to a neat appearance. 2.5.Use scissors or clippers and over-comb cutting techniques to trim moustache, if present, to a neat appearance. 2.6.Use trimmers to trim ear hair to a neat appearance.
3. Shave front of neck area.	3.1.Identify contraindications to proceeding with shave and explain any present to client. 3.2.Apply conditioning oil and hot towels to soften hair. 3.3.Apply a wet lather of shaving cream to neck area under beard line. 3.4.Apply shaving strokes with razor at appropriate angle with skin stretched taut. 3.5.Shave neck area in a logical pattern and in direction of hair growth to avoid tearing skin. 3.6.Treat blood spots according to relevant skin penetration regulations and organisational procedures. 3.7.Apply hot then cold towels on completion of shave. 3.8.Apply after shave products to complete service.
4. Finalise and review service.	4.1.Review service outcomes against client expectations and confirm client satisfaction with result. 4.2.Clean or dispose of equipment and dispose of hair waste according to health regulations and organisational procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret sometimes unfamiliar and detailed documents including organisational procedures and health regulations.
Oral communication skills to:	ask open and closed probe questions and actively listen to effectively interact with client and meet their needs.
Planning and organising skills to:	manage own timing and productivity to complete grooming services within organisational service times.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHCUT013 Provide men's general grooming services

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

consult with at least five clients, recommend general grooming services and cumulatively complete the following services which consistently achieve desired outcomes to client satisfaction:

trimming eyebrows

trimming moustaches

trimming ear hair

front of neck shave under beard line.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

types of tools and techniques used for precision grooming of eyebrow, moustache and ear hair

contraindications to shaving:

contagious disorders of the skin

abnormal skin conditions

presence of blemishes or moles

sunburn

the effects on skin and hair of:

pre-conditioning products and hot towels

after-shave conditioning products and cold towels

shaving patterns and directions, in relation to hair growth, and the impact on the finished result

cleaning techniques and uses of cleaning and disinfection products for grooming and shaving equipment

basic aspects of local government, state or territory health regulations for:

hygiene and infection control for grooming and shaving

skin penetration

use of razor types, with emphasis on the prohibition of straight razor use

industry practices and organisational procedures for:

client comfort, safety and hygiene with particular emphasis on:

using gowns to protect client clothes

monitoring client comfort

preventing cross-transmission of infection between customers

work health, safety and hygiene for grooming, with particular emphasis on:

using correct posture and adjusting height of client chair to avoid fatigue and injury

using correct techniques to hold, grip and manipulate grooming and shaving tools to avoid fatigue and injury

preventing cross-transmission of infection during customer contact

waste disposal with particular emphasis on environmentally sound disposal methods for hair waste.

Assessment Conditions

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

paying clients with different grooming requirements; these can be:

clients in a hairdressing or barbering industry workplace, or

clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

sufficient client traffic to allow for prioritisation of tasks so that clients are serviced effectively in a logical sequence

activities that require the individual to work with commercial speed, timing and productivity to:

deal with multiple tasks simultaneously

complete client services within designated timeframes that reflect accepted industry practice

basins with hot and cold running water and adjustable temperature controls

a hairdressing or barbering services workstation with:

one mirror per workstation

one adjustable client services chair per workstation

clean client gowns or wraps

clean client towels

grooming scissors

electric clippers and fine trimming attachments

battery operated or cordless rechargeable fine grooming trimmers

disposable blade safety razors

disposable razor blades

cutting combs with fine and coarse ends

shaving brushes

bowls

shaving lather

pre-shave conditioning oil

after shave products:

after shave lotion or conditioning cream

styptic lotion (not pencil)

talcum powder

disinfectant products for grooming and shaving tools

lubricants and coolants for electric clippers

product instructions

current plain English regulatory documents distributed by government regulators for health, hygiene, skin penetration and use of razor types

organisational procedures for:

client comfort, safety and hygiene

work health, safety and hygiene for grooming and shaving

waste minimisation

disposal of hair waste.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHDES001 Dry hair to shape

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to use a variety of styling tools to dry hair to shape after services completed by hairdressers or barbers in the salon team.

This unit applies to salon assistants who work in hairdressing or barber salons under close supervision and with guidance from more experienced or senior hairdressers or barbers. They use little judgement and follow instructions specified by the hairdresser or barber who has completed the client consultation and manages the client service. It can also apply to more senior hairdressers and barbers completing basic hair drying services.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Hair Design

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Consult with supervising hairdresser and prepare for service.	1.1.Discuss desired hair finish and confirm supervising hairdresser or barber instructions. 1.2.Select and prepare styling products and tools according to techniques advised by supervisor.
2. Complete dry.	2.1.Maintain client and operator comfort and safety throughout service according to organisational procedures. 2.2.Measure and apply styling products, according to supervisor and product instructions and ensure minimal wastage. 2.3.Commence drying on area of head directed by supervisor. 2.4.Dry hair thoroughly using systematic sectioning. 2.5.Apply brushes or fingers and warm air in direction of imbrications on hair shaft to achieve the predetermined finish.
3. Finish hair.	3.1.Finish dried hair after checking and direction from supervisor. 3.2.Apply finishing products where requested by client or directed by supervisor. 3.3.Complete service within organisational timeframes. 3.4.Dispose of styling waste safely, according to organisational procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	comprehend sometimes unfamiliar and detailed documents including organisational procedures and product instructions.
Oral communication skills to:	ask open and closed probe questions and actively listen to clarify and confirm drying and styling instructions.
Numeracy skills to:	calculate and follow time allowed to complete client service.
Planning and organising skills to:	logically sequence stages of preparation and drying service using supervisor’s instructions to guide activities.

Unit Mapping Information

SIHHHDS201A Dry hair to shape

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHDES001 Dry hair to shape

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

follow supervisor’s instructions to dry hair to shape for six different clients and consistently achieve the planned outcome

dry hair to shape for these hair lengths, cumulatively across the suite of clients:

short

shoulder length

below shoulder length

achieve these types of finishes, cumulatively across the suite of clients:

smooth finishes

textured finishes

volume.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

key features of the organisation’s styling and finishing products range:

product purpose

action on the hair

application instructions

drying techniques, equipment and products used to achieve:

smooth finishes

textured finishes

volume

industry practices and organisational procedures for:

client comfort and safety with particular emphasis on:

using gown and towels to protect client clothes

avoiding product contact with eyes

monitoring use of heated tools to avoid client burns

work health and safety for providing hair styling services, with particular emphasis on:

safe use of electrical hair drying equipment

using correct posture and adjusting height of client chair to avoid fatigue and injury

using correct techniques to hold, grip and manipulate styling tools to avoid fatigue and injury

minimising wastage of styling and finishing products

waste disposal with particular emphasis on environmentally sound disposal methods for styling and finishing products and containers.

Assessment Conditions

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

a supervising hairdresser or barber from whom the individual takes instructions

paying clients with different hair drying and styling requirements; these can be:

clients in a hairdressing or barbering industry workplace, or

clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

sufficient client traffic to allow for prioritisation of tasks so that clients are serviced effectively in a logical sequence

activities that require the individual to work with commercial speed, timing and productivity to:

deal with multiple tasks simultaneously

complete client services within designated timeframes that reflect accepted industry practice

a hairdressing or barbering services workstation with:

one mirror per workstation

one adjustable client services chair per workstation

one blow dryer with heat diffuser per workstation

clean client gowns or wraps

professional styling and finishing products which can be:

gels

lotions

mousses

sprays

waxes

one operator trolley per workstation stocked with:

combs

brushes:

Denman style

round

vent

sectioning clips

product instructions

organisational procedures for:

client comfort and safety

work health and safety for hair styling services

waste minimisation

waste disposal.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHDES002 Braid hair

Modification History

Not applicable.

Application

This unit describes the performance outcomes skills and knowledge required to complete full or partial braiding finishes to hair as quick service designs.

This unit applies to salon assistants who work in hairdressing salons under close supervision and with guidance from more experienced or senior hairdressers. They use little judgement and follow the instructions specified by the hairdresser who has completed the client consultation and manages the client service. It can also apply to more senior hairdressers completing braiding services.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Hair Design

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Consult with client or supervising hairdresser and prepare for service.	1.1.Discuss desired hair finish and confirm supervising hairdresser instructions. 1.2.Select tools, equipment and braiding techniques to achieve desired finish. 1.3.Gown client and prepare hair, according to organisational procedures.
2. Use braiding technique.	2.1.Maintain client and operator comfort and safety throughout service according to organisational procedures. 2.2.Pick up clean, even sections throughout the service. 2.3.Pick up and braid hair systematically and with even tension. 2.4.Secure end of braid with appropriate hair band.
3. Finish hair.	3.1.Confirm client and supervisor satisfaction and make adjustments to braiding as required. 3.2.Apply holding products where requested by client or directed by supervisor. 3.3.Explain braiding home hair maintenance to client. 3.4.Complete service within organisational timeframes.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	comprehend sometimes unfamiliar and detailed documents including organisational procedures and product instructions.
Oral communication skills to:	ask open and closed probe questions and actively listen to clarify and confirm braiding instructions.
Numeracy skills to:	calculate and follow time allowed to complete client service.
Planning and organising skills to:	logically sequence stages of preparation, braiding and finishing using supervisor’s instructions to guide activities.

Unit Mapping Information

SIHHHDS202A Apply hair braiding techniques

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHDES002 Braid hair

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

follow supervising hairdresser’s instructions to braid hair for five different clients and consistently achieve the planned outcome using these braiding techniques:

two strand for two clients

three strand for two clients

multi strand for one client

explain braiding home hair maintenance to each client at the conclusion of the service.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

different facial shapes and hair braiding designs which best complement particular shapes

different braiding techniques and the effects created:

two strand

three strand

multi strand

home maintenance requirements for braided hair

industry practices and organisational procedures for:

client comfort and safety with particular emphasis on:

using gown and towels to protect client clothes

avoiding product contact with eyes

work health and safety for providing hair styling services, with particular emphasis on:

using correct posture and adjusting height of client chair to avoid fatigue and injury

using correct techniques to hold, grip and manipulate styling tools to avoid fatigue and injury.

Assessment Conditions

Skills must be demonstrated in a hairdressing environment; this can be:

a hairdressing industry workplace or

a simulated hairdressing workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

paying clients, with different hair braiding requirements; these can be:

clients in a hairdressing industry workplace or

clients in a simulated hairdressing workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

sufficient client traffic to allow for prioritisation of tasks so that clients are serviced effectively in a logical sequence

activities that require the individual to work with commercial speed, timing and productivity to:

deal with multiple tasks simultaneously

complete client services within designated timeframes that reflect accepted industry practice

a hairdressing services workstation with:

one mirror per workstation

one adjustable client services chair per workstation

clean client gowns or wraps

professional holding products which can be:

gels

sprays

one operator trolley per workstation stocked with:

combs

sectioning clips

pins

hair bands

product instructions

organisational procedures for:

client comfort and safety

work health and safety for hair styling services.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate III or a Certificate IV qualification in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHDES003 Create finished hair designs

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to consult with clients and analyse hair and facial characteristics to design, recommend and complete a range of complementary classic and current hair designs.

This unit applies to hairdressers and barbers with well-developed skills who work in hairdressing salons or barber shops. They use discretion and judgement to manage the client service and take responsibility for the outcomes of their work.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Hair Design

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Consult with client and assess hair.	1.1.Determine, through discussion and questioning, client satisfaction or dissatisfaction with current hair design. 1.2.Discuss client preferences, and expectations of desired finished result using visual aids to assist. 1.3.Visually and physically examine and analyse client hair characteristics and existing hair design. 1.4.Evaluate client facial features and bone structure for suitable complementary hair designs. 1.5.Consider the interplay of the elements and principles of hair design to visualise, communicate and recommend hair designs appropriate for the client. 1.6.Determine the best finished hair design and obtain client agreement to proceed with recommendations.
2. Select styling tools and prepare for service.	2.1.Select appropriate styling and finishing techniques to achieve planned hair design. 2.2.Select styling and finishing products, according to hair type, to achieve desired outcome. 2.3.Select and prepare tools according to planned design and styling and finishing techniques to be used.
3. Style and finish hair to pre-planned design.	3.1.Maintain client and operator comfort and safety throughout service according to organisational procedures. 3.2.Section and secure hair to divide into manageable and controllable areas. 3.3.Measure and apply styling products, according to product instructions and ensure minimal wastage. 3.4.Use a range of styling tools and techniques to achieve the overall finished design. 3.5.Use a range of finishing products, tools and techniques to finish the hair design. 3.6.Dispose of styling waste safely, according to organisational procedures.
4. Review service.	4.1.Review service outcomes against client design expectations and confirm client satisfaction with result. 4.2.Adjust finished design in response to any client concerns and own post service analysis of appearance. 4.3.Advise on hair design maintenance and recommend home care products.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret sometimes unfamiliar and detailed documents including organisational procedures and product instructions.
Oral communication skills to:	ask open and closed probe questions and actively listen to effectively interact with client and meet their needs clearly represent hair designs to clients.
Planning and organising skills to:	manage own timing and productivity to complete hair designs within organisational service times.

Unit Mapping Information

SIHHHDS303A Design and apply short to medium length hair design finishes

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHDES003 Create finished hair designs

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

consult with at least six clients and complete a pre-service analysis covering the following characteristics to design and recommend appropriate finished hair designs:

facial features and bone structure

natural hair type

hair texture

growth patterns

movement

length and structure of haircut

style and finish hair for the above six clients to their satisfaction, and cumulatively style and finish hair of these lengths and haircut structures:

short

shoulder length

below shoulder length

solid form

layered

graduated

combination of structures

use these tools and techniques, cumulatively across the suite of clients:

blow drying using brushes to create curl, wave or volume

blow drying using brushes to straighten or smooth hair

using thermal tools to straighten hair

using thermal tools for curl or texture

applying rollers to set hair

use these finishing techniques, cumulatively across the suite of clients:

brushing

dry moulding

placing

backcombing

smoothing over backcombing

applying fixing products.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

key characteristics and interrelationships of the elements and principles of hair design and use in creating finished hairstyle effects;

elements of hair design:

line

shape

direction

size

texture

colour

principles of hair design:

balance

gradation

repetition

contrast

harmony

dominance

unity

different facial shapes and hair designs which best complement particular shapes

characteristics of the following hair features, how these will impact on finished hairstyles and appropriate designs for best outcomes:

natural hair types:

European

Asian

Euro-Asian

African

hair texture:

coarse

medium

fine

hair movement:

straight

wavy

natural curl

chemical curl or waves

hair length and haircut structure:

short

shoulder length

below shoulder length

solid form

layered

graduated

combination of structures

natural distribution and growth patterns of hair:

crown area

hairline

neckline

cowlicks (whorls)

effects of thermal tools on hair condition and structure and ways to maintain the integrity of hair during styling

effects of humidity on finished hairstyles

key features of the organisation’s styling and finishing products range:

product purpose and suitability for different types of hair

action on the hair

application instructions

processing times, if applicable

industry practices and organisational procedures for:

client comfort and safety with particular emphasis on:

using gown and towels to protect client clothes

avoiding product contact with eyes

monitoring use of heated tools to avoid client burns

work health and safety for providing hair styling services, with particular emphasis on:

safe use of electrical hair styling equipment

using correct posture and adjusting height of client chair to avoid fatigue and injury

using correct techniques to hold, grip and manipulate styling tools to avoid fatigue and injury

minimising wastage of styling and finishing products

waste disposal with particular emphasis on environmentally sound disposal methods for styling and finishing products and containers.

Assessment Conditions

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

paying clients with different hair styling requirements; these can be:

clients in a hairdressing or barbering industry workplace, or

clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

sufficient client traffic to allow for prioritisation of tasks so that clients are serviced effectively in a logical sequence

activities that require the individual to work with commercial speed, timing and productivity to:

deal with multiple tasks simultaneously

complete client services within designated timeframes that reflect accepted industry practice

a hairdressing or barbering services workstation with:

one mirror per workstation

one adjustable client services chair per workstation

one blow dryer with heat diffuser per workstation

clean client gowns or wraps

heat lamps

hair dryers

thermal straightening and curling tools

professional styling and finishing products which can be:

gels

glazes

lotions

mousses

setting lotions

sprays

waxes

one operator trolley per workstation stocked with:

combs

brushes:

Denman style

round

vent

sectioning clips

as required in the hairdressing or barbering context:

hair rollers of different sizes

pin curl clips

pins

product instructions

organisational procedures for:

client comfort and safety

work health and safety for hair styling services

waste minimisation

waste disposal.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHDES004 Create classic long hair up-styles

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to consult with clients and analyse hair and facial characteristics to design, recommend and complete a range of complementary up-styles for long hair. This includes braids, twists, classic rolls and chignons.

This unit applies to hairdressers with well-developed skills who work in hairdressing salons or as session stylists. They use discretion and judgement to manage the client service and take responsibility for the outcomes of their own work.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Hair Design

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Consult with client and assess hair.	1.1.Determine, through discussion and questioning, client satisfaction or dissatisfaction with current hair design. 1.2.Discuss client preferences, and expectations of desired finished result using visual aids to assist. 1.3.Visually and physically examine and analyse client hair characteristics and existing hair design. 1.4.Evaluate client facial features and bone structure for suitable complementary hair designs. 1.5.Consider the interplay of the elements and principles of hair design to visualise, communicate and recommend hair designs appropriate for the client. 1.6.Determine the best finished hair design and obtain client agreement to proceed with recommendations.
2. Select styling tools and prepare for service.	2.1.Select appropriate styling and finishing techniques to achieve planned hair design. 2.2.Select styling and finishing products, according to hair type, to achieve desired outcome. 2.3.Select and prepare tools according to planned design and styling and finishing techniques to be used.
3. Style and finish hair to pre-planned design.	3.1.Maintain client and operator comfort and safety throughout service according to organisational procedures. 3.2.Section and secure hair to divide into manageable and controllable areas. 3.3.Measure and apply styling products, according to product instructions and ensure minimal wastage. 3.4.Use a range of styling tools and techniques to prepare hair for up-styling. 3.5.Use a range of up-styling tools and techniques to achieve the overall finished design. 3.6.Use a range of finishing products, tools and techniques to finish the hair design. 3.7.Dispose of styling waste safely, according to organisational procedures.
4. Review service.	4.1.Review service outcomes against client design expectations and confirm client satisfaction with result. 4.2.Adjust finished design in response to any client concerns and own post service analysis of appearance. 4.3.Advise on hair design maintenance and recommend home care products.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret sometimes unfamiliar and detailed documents including organisational procedures and product instructions.
Oral communication skills to:	ask open and closed probe questions and actively listen to effectively interact with client and meet their needs clearly represent hair designs to clients.
Planning and organising skills to:	manage own timing and productivity to complete hair designs within organisational service times.

Unit Mapping Information

SIHHHDS304A Design and apply classic long hair up styles

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHDES004 Create classic long hair up-styles

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

consult with at least six clients and complete a pre-service analysis covering the following characteristics to design and recommend appropriate long hair up-styles:

facial features and bone structure

natural hair type

hair texture

growth patterns

movement

length and structure of haircut

style and finish hair for the above six clients to their satisfaction, and complete at least four of these long hair up-styles cumulatively across the clients:

braids

classic French rolls

twists

classic chignons

donut roll with padding

vintage rolls

use these tools and techniques, cumulatively across the suite of clients, to prepare hair for up-styling:

blow drying using brushes to create curl, wave or volume

blow drying using brushes to straighten or smooth hair

applying hot rollers to set hair

use these finishing techniques, cumulatively across the suite of clients:

brushing

dry moulding

placing

backcombing

smoothing over backcombing

securing hair using bands or pins not visible in finished design

applying fixing products.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

key characteristics and interrelationships of the elements and principles of hair design and use in creating finished long hair up-style effects;

elements of hair design:

line

shape

direction

size

texture

colour

principles of hair design:

balance

gradation

repetition

contrast

harmony

dominance

unity

different facial shapes and long hair up-styles which best complement particular shapes

characteristics of the following hair features, how these will impact on finished long hair up-styles and appropriate designs for best outcomes:

natural hair types:

European

Asian

Euro-Asian

African

hair texture:

coarse

medium

fine

hair movement:

straight

wavy

natural curl

chemical curl or waves

haircut structure:

solid form

layered

graduated

combination of structures

natural distribution and growth patterns of hair:

crown area

hairline

neckline

cowlicks (whorls)

effects of thermal tools on hair condition and structure and ways to maintain the integrity of hair during styling

effects of humidity on finished long hair up-styles

key features of the organisation’s styling and finishing products range:

product purpose and suitability for different types of hair

action on the hair

application instructions

processing times, if applicable

industry practices and organisational procedures for:

client comfort and safety with particular emphasis on:

using gown and towels to protect client clothes

avoiding product contact with eyes

monitoring use of heated tools to avoid client burns

work health and safety for providing hair styling services, with particular emphasis on:

safe use of electrical hair styling equipment

using correct posture and adjusting height of client chair to avoid fatigue and injury

using correct techniques to hold, grip and manipulate styling tools to avoid fatigue and injury

minimising wastage of styling and finishing products

waste disposal with particular emphasis on environmentally sound disposal methods for styling and finishing products and containers.

Assessment Conditions

Skills must be demonstrated in a hairdressing environment; this can be:

a hairdressing industry workplace or

a simulated hairdressing workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

paying clients with different with different requirements for long hair up-styles; these can be:

clients in a hairdressing industry workplace, or

clients in a simulated hairdressing workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

sufficient client traffic to allow for prioritisation of tasks so that clients are serviced effectively in a logical sequence

activities that require the individual to work with commercial speed, timing and productivity to:

deal with multiple tasks simultaneously

complete client services within designated timeframes that reflect accepted industry practice

a hairdressing services workstation with:

one mirror per workstation

one adjustable client services chair per workstation

one blow dryer with heat diffuser per workstation

clean client gowns or wraps

professional styling and finishing products which can be:

gels

glazes

lotions

mousses

setting lotions

sprays

waxes

hair dryers

one operator trolley per workstation stocked with:

combs

brushes:

Denman style

round

vent

sectioning clips

hair rollers of different sizes

pin curl clips

hair bands, hooks and pins to secure hair

padding

product instructions

organisational procedures for:

client comfort and safety

work health and safety for hair styling services

waste minimisation

waste disposal.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate III or a Certificate IV qualification in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHDES005 Select and apply hair extensions

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to consult with clients and analyse hair and facial characteristics to design, recommend and complete a range of complementary hairstyles using hair extensions. It involves selecting and applying full or partial hair extensions to increase the length and volume of hair or to introduce additional colours. Extensions may be human, animal or synthetic hair.

This unit applies to hairdressers with well-developed skills who work in hairdressing salons or as session stylists. They use discretion and judgement to manage the client service and take responsibility for the outcomes of their own work.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Hair Design

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Consult with client and assess hair.	1.1.Discuss client preferences, and expectations of desired finished result using visual aids to assist. 1.2.Visually and physically examine and analyse client natural hair characteristics. 1.3.Evaluate client facial features and bone structure for suitable complementary hair extension designs. 1.4.Consider the interplay of the elements and principles of hair design to visualise, communicate and recommend hair extension designs appropriate for the client. 1.5.Explain cost, application technique, maintenance requirements, features and benefits to client. 1.6.Determine the best hair extension design and obtain client agreement to proceed with recommendations.
2. Select hair extension type and colour.	2.1.Select colour, texture and type of hair extension, according to planned design and to best blend with client’s natural hair. 2.2.Select number of strands in hair extension and mix fibres, according to product instructions, to achieve desired colour and texture.
3. Prepare client’s natural hair.	3.1.Maintain client and operator comfort and safety throughout service according to organisational procedures. 3.2.Prepare client’s natural hair so that it is clean, dry and free of styling aids. 3.3.Remove existing hair extensions as required, according to product instructions. 3.4.Section client’s natural hair according to planned design.
4. Apply hair extensions.	4.1.Select strand sizes to match planned design. 4.2.Select section sizes appropriate for strand size chosen. 4.3.Apply strands and securely seal using bonding equipment, according to product instructions and planned design. 4.4.Use safe degree of tension to avoid traction damage to hair and traction alopecia. 4.5.Dispose of hair extension waste safely, according to organisational procedures.
5. Complete hair design and review service.	5.1.Cut and finish hair, as required, to blend extensions and natural hair, and to achieve planned finished design. 5.2.Review service outcomes against client design expectations and confirm client satisfaction with result. 5.3.Adjust finished design in response to any client concerns and own post service analysis of appearance. 5.4.Advise on hair extension maintenance and recommend home care products.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret sometimes unfamiliar and detailed documents including organisational procedures and product instructions.
Oral communication skills to:	ask open and closed probe questions and actively listen to effectively interact with client and meet their needs clearly represent hair designs to clients.
Numeracy skills to:	calculate numbers of hair extensions and visually match strand sizes suited to individual client requirements.
Planning and organising skills to:	manage own timing and productivity to complete hair designs within organisational service times.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHDES005 Select and apply hair extensions

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

remove hair extensions from at least four clients

consult with at least four clients and complete a pre-service analysis covering the following characteristics to design and recommend appropriate hair extension styles and types:

facial features and bone structure

natural hair type

hair texture

growth patterns

movement

length and structure of haircut

complete these types of hair extension services cumulatively across the above four clients which consistently achieve desired outcomes to client satisfaction:

full head

partial head

short hair

below shoulder length hair

for each client serviced:

use haircutting and finishing techniques to blend hair extensions with natural hair

provide advice on hair extension maintenance.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

key characteristics and interrelationships of the elements and principles of hair design and use in creating hair extension effects which mix colours, textures length and volume ;

elements of hair design:

line

shape

direction

size

texture

colour

principles of hair design:

balance

gradation

repetition

contrast

harmony

dominance

unity

different facial shapes and hair designs which best complement particular shapes

characteristics of the following hair features, how these will impact on selection of hair extension types, application techniques and appropriate designs for best outcomes:

natural hair types:

European

Asian

Euro-Asian

African

hair texture:

coarse

medium

fine

hair movement:

straight

wavy

natural curl

chemical curl or waves

hair length and haircut structure:

short

shoulder length

below shoulder length

solid form

layered

graduated

combination of structures

natural distribution and growth patterns of hair:

crown area

hairline

neckline

cowlicks (whorls)

key features of the organisation’s hair extension products range and system:

types of hair and synthetic fibres and suitability for different types of natural hair

action on the hair of bonding system

application and removal instructions and techniques

processing times for bonding

maintenance requirements

appropriate degrees of tension for applying strands to avoid traction damage to hair and traction alopecia

industry practices and organisational procedures for:

client comfort and safety with particular emphasis on:

using gown and towels to protect client clothes

avoiding bonding glue contact with eyes and skin

monitoring use of heated tools to avoid client burns

work health and safety for providing hair extension services, with particular emphasis on:

avoiding bonding glue contact with eyes and skin

safe use of heated bonding tools

using correct posture and adjusting height of client chair to avoid fatigue and injury

using correct techniques to hold, grip and manipulate tools to avoid fatigue and injury

minimising wastage of hair extension products

waste disposal with particular emphasis on environmentally sound disposal methods for hair extension waste.

Assessment Conditions

Skills must be demonstrated in a hairdressing environment; this can be:

a hairdressing industry workplace or

a simulated hairdressing workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

paying clients with different with different hair extension requirements; these can be:

clients in a hairdressing industry workplace, or

clients in a simulated hairdressing workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

sufficient client traffic to allow for prioritisation of tasks so that clients are serviced effectively in a logical sequence

activities that require the individual to work with commercial speed, timing and productivity to:

deal with multiple tasks simultaneously

complete client services within designated timeframes that reflect accepted industry practice

a hairdressing services workstation with:

one mirror per workstation

one adjustable client services chair per workstation

one blow dryer with heat diffuser per workstation

clean client gowns or wraps

professional styling and finishing products which can be:

gels

glazes

lotions

mousses

setting lotions

sprays

waxes

hair dryers

thermal tools:

thermostatically controlled ceramic flat irons

styling tongs

a hair extension system that includes hair, bonding products and tools; hair extension type can be:

tape extensions

micro-links

flexi-bonds

one operator trolley per workstation stocked with:

haircutting scissors

texturising and thinning shears

disposable blade safety razors

disposable razor blades

combs

brushes:

Denman style

round

vent

sectioning clips

hair rollers of different sizes

pin curl clips

pins

product instructions

manuals or product and equipment instructions for hair extension systems

organisational procedures for:

client comfort and safety

work health and safety for hair extension services

waste minimisation

waste disposal.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate III or a Certificate IV qualification in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHDES006 Design and style long hair creatively

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to research local and international current and emerging hair fashion trends, develop creative hair designs and complete a range of creative, experimental or innovative (avant-garde) long hair styles. This may involve the addition of hair pieces, other fibres, materials and ornaments to achieve the design. The design could be developed to suit a client’s desired look, around particular clothes or an event theme.

This unit applies to senior hairdressers who work in salons or as session stylists or technical advisors to product companies. They work independently, have considerable specialist skills and knowledge and provide technical leadership, training and support to team members.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Hair Design

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Research and analyse design trends for long hair.	1.1.Research current and emerging trends for creative long hairstyles and develop a portfolio of designs. 1.2.Analyse creative long hair designs, identify structures and techniques and develop a range of design plans within portfolio. 1.3.Develop own designs and techniques for styling long hair creatively.
2. Consult with client and assess hair.	2.1.Determine, through discussion and questioning, client satisfaction or dissatisfaction with current hair design. 2.2.Discuss client preferences, and expectations of desired finished result using visual aids to assist. 2.3.Visually and physically examine and analyse client hair characteristics and existing hair design. 2.4.Evaluate client facial features and bone structure for suitable complementary hair designs, considering the interplay of the elements and principles of hair design. 2.5.Consider portfolio designs and all client factors to visualise, communicate and recommend creative hair designs appropriate for the client. 2.6.Determine the best creative hair design and obtain client agreement to proceed with recommendations.
3. Select styling tools and prepare for service.	3.1.Select appropriate styling and finishing techniques to achieve planned hair design. 3.2.Select styling and finishing products, according to hair type, to achieve desired outcome. 3.3.Select and prepare tools and additional materials according to planned design and styling and finishing techniques to be used.
4. Style and finish hair to pre-planned creative design.	4.1.Maintain client and operator comfort and safety throughout service according to organisational procedures. 4.2.Section and secure hair to divide into manageable and controllable areas. 4.3.Measure and apply styling products, according to product instructions and ensure minimal wastage. 4.4.Use a range of styling tools, techniques and additional materials, as required, to achieve the overall finished creative design. 4.5.Use a range of finishing products, tools and techniques to finish the creative hair design. 4.6.Dispose of styling waste safely, according to organisational procedures.
5. Review service.	5.1.Review service outcomes against client design expectations and confirm client satisfaction with result. 5.2.Adjust finished design in response to any client concerns and own post service analysis of appearance. 5.3.Advise on hair design maintenance and recommend home care products. 5.4.Update design portfolio to include full details of hair design service.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret and analyse complex documents about creative hair design trends interpret sometimes unfamiliar and detailed documents including organisational procedures and product instructions.
Oral communication skills to:	ask open and closed probe questions and actively listen to effectively interact with client and meet their needs clearly represent complex and creative design concepts to clients.
Numeracy skills to:	interpret designs, complete and record detailed geometric calculations in diagrammatic hair design plans.
Initiative and enterprise skills to:	proactively use opportunities to update knowledge of local and international hair trends and take a creative approach to hair design services.
Planning and organising skills to:	collect and evaluate research information to inform own creative hair designs manage own timing and productivity to complete creative hair design service within organisational service times.

Unit Mapping Information

SIHHHDS406A Design and apply creative long hair designs

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHDES006 Design and style long hair creatively

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

complete a research project, using information from at least three different sources, to identify and explore creative hair designs and:

write a report on current and emerging trends

compile a portfolio of at least six creative hair designs

for each of the six designs complete an analysis and develop a design plan which identifies:

design elements and principles used

structure

techniques used and associated tools

additional materials incorporated

consult with at least four clients and complete an analysis covering the following characteristics to design and recommend appropriate creative long hairstyles:

facial features and bone structure

natural hair type

hair texture

growth patterns

movement

length and structure of haircut

complete creative long hairstyles using each of the types listed below at least once on the above clients:

up

down

combined up and down looks

structured and unstructured looks

incorporate at least four of these elements cumulatively across the suite of hairstyles:

rolls

twists

braids

knots

curls

waves

texture

incorporate each of these elements cumulatively across the suite of hairstyles:

padding

ornamentation

hairpieces made from human or synthetic hair

use at least four of these tools and techniques, cumulatively across the suite of hairstyles:

blow drying using brushes to create curl, wave or volume

blow drying using brushes to straighten or smooth hair

using thermal tools to straighten hair

using thermal tools for curl or texture

applying rollers to set hair

pin curling

use at least four of these finishing techniques, cumulatively across the suite of hairstyles:

brushing

dry moulding

placing

backcombing

smoothing over backcombing

securing hair using bands or pins not visible in finished design

applying fixing products

record the following details of the hair design service for each client in own portfolio:

pre-service analysis

client preferences and adaptions of own designs

outcomes achieved.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

current and emerging trends in long hair design

key characteristics and interrelationships of the elements and principles of hair design and use in achieving creative finished hairstyle effects which combine different structural looks:

elements of hair design:

line

shape

direction

size

texture

colour

principles of hair design:

balance

gradation

repetition

contrast

harmony

dominance

unity

different facial shapes and long hair designs which best complement particular shapes

characteristics of the following hair features, how these will impact on finished hairstyles involving structural combinations and how creative designs can enhance or accentuate:

natural hair types:

European

Asian

Euro-Asian

African

hair texture:

coarse

medium

fine

hair movement:

straight

wavy

natural curl

chemical curl or waves

haircut structure:

solid form

layered

graduated

combination of structures

natural distribution and growth patterns of hair:

crown area

hairline

neckline

cowlicks (whorls)

shapes and structures for long hairstyles and how these can be combined for creative effect:

up

down

combination of up and down looks

structured and unstructured looks

proportional, symmetrical and asymmetrical

effects of thermal tools on hair condition and structure and ways to maintain the integrity of hair during styling

effects of humidity on finished hairstyles

key features of the organisation’s styling and finishing products range:

product purpose and suitability for different types of hair

action on the hair

application instructions

processing times, if applicable

industry practices and organisational procedures for:

client comfort and safety with particular emphasis on:

using gown and towels to protect client clothes

avoiding product contact with eyes

monitoring use of heated tools to avoid client burns

work health and safety for providing hair styling services, with particular emphasis on:

safe use of electrical hair styling equipment

using correct posture and adjusting height of client chair to avoid fatigue and injury

using correct techniques to hold, grip and manipulate styling tools to avoid fatigue and injury

minimising wastage of styling and finishing products

waste disposal with particular emphasis on environmentally sound disposal methods for styling and finishing products and containers.

Assessment Conditions

Skills must be demonstrated in a hairdressing environment; this can be:

a hairdressing industry workplace, or

a simulated hairdressing workplace, set up for the purpose of skills assessment that provides services to paying members of the public, or

industry venues and sites where session events are operated, or

session venues and sites operated within a training organisation such as working salons, auditoria, exhibition areas, conference rooms and restaurants where real session events are staged in live time.

Assessment must ensure use of:

clients with different with different creative hair styling requirements; these can be:

paying clients in a hairdressing industry workplace, or

paying clients in a simulated hairdressing workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business, or

models or performers in a session styling setting

sufficient client traffic to allow for prioritisation of tasks so that clients are serviced effectively in a logical sequence

activities that require the individual to work with commercial speed, timing and productivity to:

deal with multiple tasks simultaneously

complete client services within designated timeframes that reflect accepted industry practice

a hairdressing services workstation with this equipment and consumables:

one mirror per workstation

one adjustable client services chair per workstation

one blow dryer with heat diffuser per workstation

clean client gowns or wraps

professional styling and finishing products which can be:

gels

glazes

lotions

mousses

setting lotions

sprays

waxes

heat lamps

hair dryers

thermal straightening and curling tools

one operator trolley per workstation stocked with:

combs

brushes:

Denman style

round

vent

sectioning clips

hair rollers of different sizes

pin curl clips

hair bands, hooks and pins to secure hair

padding

hairpieces

ornamentation

product instructions

organisational procedures for:

client comfort and safety

work health and safety for hair styling services

waste minimisation

waste disposal.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate IV qualification in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHDES007 Apply and maintain wigs and hairpieces

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to consult with clients and analyse facial characteristics to design, recommend and complete a range of complementary cuts and styles for wigs and those that incorporate hairpieces. It also involves cleaning and conditioning wigs and hairpieces. Clients may wear full wigs or hairpieces that blend with natural hair for fashion effect, religious reasons, due to hair loss or when performing in photographic, event, theatrical, film or television productions.

This unit applies to senior hairdressers and barbers who work in salons or as session stylists. They work independently, have considerable specialist skills and knowledge and provide technical leadership, training and support to team members.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Hair Design

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Clean and condition wigs and hairpieces.	1.1.Examine wigs and hairpieces to identify stitching, knotting and fibre type. 1.2.Select and use cleaning and conditioning products suited to stitching, knotting and fibre type and according to product instructions. 1.3.Dispose of cleaning waste safely, according to organisational procedures.
2. Consult with client to determine cutting and styling requirements.	2.1.Determine, through discussion and questioning, client satisfaction or dissatisfaction with current cut and style. 2.2.Discuss client preferences, and expectations of desired finished result using visual aids to assist. 2.3.Evaluate client facial features and bone structure for suitable complementary cuts and styles. 2.4.Consider the interplay of the elements and principles of hair design to visualise, communicate and recommend cuts and styles appropriate for the client. 2.5.Determine the best finished hair design and obtain client agreement to proceed with recommendations.
3. Cut and style wigs and hairpieces to pre-planned design.	3.1.Maintain client and operator comfort and safety throughout service according to organisational procedures. 3.2.Apply wig or hairpiece to client’s existing hair and adjust to ensure a comfortable fit. 3.3.Cut wigs and hairpieces attached to existing hair and blend, using appropriate cutting techniques, to achieve planned design. 3.4.Attach wigs or hairpieces to a working block and select styling products and tools suited to fibre type, base materials and planned design. 3.5.Use a range of styling products, tools and techniques to achieve the overall finished design. 3.6.Re-apply styled wig or hairpiece to client and adjust to ensure a secure and comfortable fit.
4. Finish styles and review service.	4.1.Apply finishing products for texture or hold, as required. 4.2.Review service outcomes against client design expectations and confirm client satisfaction with result. 4.3.Adjust finished design in response to any client concerns and own post service analysis of appearance. 4.4.Advise on after service maintenance and recommend home care products.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret sometimes unfamiliar and detailed documents including organisational procedures and product instructions.
Oral communication skills to:	ask open and closed probe questions and actively listen to effectively interact with client and meet their needs clearly represent hair designs to clients.
Numeracy skills to:	visually estimate angles and lines, exterior and interior lengths in the haircut structure.
Planning and organising skills to:	manage own timing and productivity to complete creative hair design service within organisational service times.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHDES007 Apply and maintain wigs and hairpieces

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

clean and condition at least three full head wigs and three hairpieces covering at least two of the following fibres:

human hair

synthetic fibre

animal hair

consult with at least four clients and complete a pre-service analysis covering the following characteristics to design and recommend appropriate finished hairstyles for wigs and those incorporating hairpieces:

facial features and bone structure

where hair is present:

natural hair type

hair texture

growth patterns

movement

length and structure of haircut

for two of the above clients, cut, style and finish to their satisfaction, full head wigs covering at least two of the following fibres:

human hair

synthetic fibre

animal hair

for two of the above clients, complete, to their satisfaction, cutting, styling and finishing services to blend hairpieces with natural hair

for the hairpiece services, cover at least two of the following types:

toupees

long or short frangia

one, two and three stem switch

button

postiche

wiglet.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

key characteristics and interrelationships of the elements and principles of hair design and their use in achieving haircut and styling effects for wigs, hairpieces and blended styles;

elements of hair design:

line

shape

direction

size

texture

colour

principles of hair design:

balance

gradation

repetition

contrast

harmony

dominance

unity

different facial shapes and hair designs which best complement particular shapes

key features of different types of wigs and hairpieces, how they are fitted and secured to clients’ heads:

full head wigs

toupees

long or short frangia

one, two and three stem switch

button

postiche

wiglet

appropriate methods to fit and secure wigs and hair pieces to avoid pressure alopecia

characteristics of the following hair fibres used in wigs and hairpieces, how they respond to cutting and styling and appropriate techniques for best outcomes:

human hair:

European

Asian

Euro-Asian

African

synthetic fibre

animal hair

key features of different types of head blocks, and suitability for use with different types of wigs and hairpieces

techniques used to cut and blend hairpieces within client’s natural hair

styling and finishing products suited to different fibres and base materials used in wigs and hairpieces

effects of thermal tools on hair, wig and hairpiece condition and structure and ways to maintain the integrity during styling

cleaning and conditioning products suited to different types of stitching, knotting and fibre used in wigs and hairpieces

industry practices and organisational procedures for:

client comfort and safety with particular emphasis on:

using gown and towels to protect client clothes

monitoring client scalp comfort and using appropriate methods to fit and secure wigs, especially where hair loss and scarring is a significant concern

work health and safety for providing hair styling services, with particular emphasis on:

safe use of electrical hair styling equipment

using correct posture and adjusting height of client chair to avoid fatigue and injury

using correct techniques to hold, grip and manipulate cutting and styling tools to avoid fatigue and injury

waste disposal with particular emphasis on environmentally sound disposal methods for cleaning, styling and finishing products and hair waste.

Assessment Conditions

Skills must be demonstrated in a hairdressing environment; this can be:

a hairdressing or barbering industry workplace, or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public, or

industry venues and sites where session events are operated, or

session venues and sites operated within a training organisation such as working salons, auditoria, exhibition areas, conference rooms and restaurants where real session events are staged in live time.

Assessment must ensure use of:

clients with different wig or hairpiece cutting and styling requirements; these can be:

paying clients in a hairdressing or barbering industry workplace, or

paying clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business, or

models or performers in a session styling setting

sufficient client traffic to allow for prioritisation of tasks so that clients are serviced effectively in a logical sequence

activities that require the individual to work with commercial speed, timing and productivity to:

deal with multiple tasks simultaneously

complete client services within designated timeframes that reflect accepted industry practice

facilities for washing and conditioning wigs and hairpieces with:

basins with hot and cold running water and adjustable temperature controls

shampoo and conditioning products for a range of wig and hairpiece fibre types

clean towels

a hairdressing or barbering services workstation with:

one mirror per workstation

one adjustable client services chair per workstation

one blow dryer with heat diffuser per workstation

clean client gowns or wraps

clean towels

professional styling and finishing products which can be:

gels

glazes

lotions

mousses

setting lotions

sprays

waxes

heat lamps

hair dryers

thermal tools:

thermostatically controlled ceramic flat irons

styling tongs

wig blocks and tools to attach wigs and hairpieces

one operator trolley per workstation stocked with:

haircutting scissors

texturising and thinning shears

combs

brushes:

Denman style

round

vent

sectioning clips

hair rollers of different sizes

pin curl clips

pins

clips, pins and tape used to secure wigs and hairpieces to client

a range of full head wigs and hairpieces to include those made from human hair, synthetic fibre and animal hair

product instructions

organisational procedures for:

client comfort and safety

work health and safety for hair styling services

waste minimisation

waste disposal.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate IV qualification in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHDES008 Make wigs and hairpieces

Modification History

Not applicable.

Application

This unit describes the skills and knowledge required to consult with clients and analyse facial characteristics to design, recommend and hand-make wigs or hairpieces. Clients may require full wigs or hairpieces that blend with natural hair for fashion effect, due to hair loss or when performing in photographic, event, theatrical, film or television productions.

This unit applies to specialist hairdressers and wigmakers. They work independently, have considerable specialist skills and knowledge and provide technical leadership, training and support to team members.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Hair Design

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Consult with clients.	1.1.Discuss client needs and expectations of desired wig or hairpiece style using visual aids to assist. 1.2.Evaluate client facial features and bone structure for suitable complementary wig and hairpiece styles, considering the interplay of the elements and principles of hair design. 1.3.Discuss human hair types, synthetic hair and their suitability to meet client needs. 1.4.Explain, to client, cost, application technique, maintenance requirements, features and benefits of different wigs and hairpieces. 1.5.Determine the best wig or hairpiece design and obtain client agreement to proceed with recommendations. 1.6.Take key client measurements to produce wig or hairpiece.
2. Select and prepare hair for use in wig or hairpiece.	2.1.Select hair to achieve colour, wave or curl match to client’s own hair where possible and according to client requirements. 2.2.Use hack safely according to organisational procedures. 2.3.Use root-turning procedure root to root and end to end, according to natural hair growth pattern. 2.4.Select and mix various hair types, according to client’s required texture, colour and curl.
3. Make wigs and hairpieces.	3.1.Select and prepare wig and hairpiece making equipment according to planned design and techniques to be used. 3.2.Transfer key client measurements for base of wig accurately to block. 3.3.Select suitable materials for wig or hairpiece base and other wig areas to suit end product. 3.4.Determine procedure for securing hair on base, according to design requirements. 3.5.Select and use wefting or ventilating techniques, as required, to make wig or hairpiece, according to planned design. 3.6.Use tools and equipment safely, and dispose of waste hair and other materials, according to organisational procedures.
4. Fit and adjust wigs and hairpieces.	4.1.Fit finished wig or hairpiece on client to ensure a firm but comfortable fit. 4.2.Review outcomes against client design expectations and confirm client comfort and satisfaction with result. 4.3.Adjust finished wig or hairpiece in response to any client concerns and own post service analysis of appearance. 4.4.Advise on wig or hairpiece maintenance and recommend home care products.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret sometimes unfamiliar and detailed documents including organisational procedures and product instructions.
Oral communication skills to:	ask open and closed probe questions and actively listen to effectively interact with client and meet their needs clearly represent wig and hairpiece designs to clients.
Planning and organising skills to:	manage own timing and productivity to complete creative hair design service within organisational service times.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHDES008 Make wigs and hairpieces

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

consult with at least four clients and complete an analysis covering the following characteristics to design and recommend appropriate finished wigs and hairpieces:

facial features and bone structure

where hair is present:

natural hair type

hair texture

growth patterns

movement

length and structure of haircut

where hair loss and scarring is a significant concern:

scalp condition and comfort requirements

where wigs and hairpieces will be used for photographic, event, theatrical, film or television productions:

period requirements

theme or special requirements

for two of the above clients, produce full head wigs that achieve the planned designs using at least two of the following fibres:

human hair

synthetic fibre

animal hair

for two of the above clients, produce hairpieces chosen from the following types and achieve the planned designs:

toupees

long or short frangia

one, two and three stem switch

button

postiche

wiglet

use wefting techniques and at least two of the following ventilating techniques cumulatively across the suite of wigs and hairpieces produced:

single

double

triple

English.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

key characteristics and interrelationships of the elements and principles of hair design and use in designing and producing wigs and hairpieces to suit client characteristics;

elements of hair design:

line

shape

direction

size

texture

colour

principles of hair design:

balance

gradation

repetition

contrast

harmony

dominance

unity

different facial shapes and hair designs which best complement

key design and structural features of different types of wigs and hairpieces:

full head wigs

toupees

long or short frangia

one, two or three stem switch

button

postiche

wiglet

appropriate methods to fit and secure wigs and hair pieces to avoid pressure alopecia

characteristics of the following hair fibres used in wigs and hairpieces, suitable bases and techniques used to construct each:

human hair:

European

Asian

Euro-Asian

African

synthetic fibre

animal hair

techniques used in wig and hairpiece making and how these would be chosen:

mixing various hair types

ventilating techniques:

single

double

triple

English

wefting

key considerations for choosing specific wig and hairpiece fibres, bases, stitches and knots:

client preferences

theme, special or period requirements for photographic, event, theatrical, film or television use

characteristics of client’s natural hair

client scalp comfort, especially where hair loss and scarring is a significant concern

key features of different types of tools, head blocks and attachments, and suitability for use in producing different types of wigs and hairpieces

key client measurements required to produce wigs and hairpieces

maintenance requirements for wigs and hairpieces with different types of stitching, knotting and fibres

industry practices and organisational procedures for:

work health and safety for making wigs and hairpieces, with particular emphasis on using correct techniques to hold, grip and manipulate tools to avoid fatigue and injury

environmentally sound disposal methods for wig making waste.

Assessment Conditions

Skills must be demonstrated in a wig making environment, which may or may not be a hairdressing salon; this can be:

an industry workplace or

a simulated workplace, set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure use of:

paying clients, with different wig or hairpiece making requirements; these can be:

clients in an industry workplace or

clients in a simulated industry workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

activities that require the individual to work with commercial speed, timing and productivity to complete the production of wigs and hairpieces within designated timeframes that reflect accepted industry practice

a client consultation area with:

client chairs

mirrors

sample wigs and hairpieces

measuring equipment

wig blocks and tools to attach wigs and hairpieces

wig making tools:

wefting frame

crochet hooks

haircutting tools for finalised wig or hairpiece

a range of materials for wig or hairpiece base which can be:

galloon

tulle

net (caul)

springs

weft

a supply of hair fibres of different types to include:

human hair

synthetic fibre

animal hair

organisational procedures for:

client comfort and safety

work health and safety for making wigs

waste disposal.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and

hold a Certificate IV qualification in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a wig maker where they have applied the skills and knowledge covered in this unit of competency; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHIND001 Maintain and organise tools, equipment and work areas

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to maintain, organise and clean tools, equipment and work areas to ensure a clean and tidy client environment and the hygienic and safe provision of hair services. Complex and scheduled maintenance would be referred to specialist service technicians.

This unit applies to all hairdressing and barber businesses and to hairdressers and barbers working at all levels.

Health regulations apply in some Australian states and territories for hairdressing and barber businesses to clean and disinfect tools, equipment and work surfaces at designated times. No occupational licensing, certification or other specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Working in Industry

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Clean, disinfect and store tools and equipment.	1.1.Clean tools and equipment, disinfecting according to health regulations and organisational policy 1.2.Store tools and equipment, according to health regulations and organisational policy. 1.3.Store clean linen, according to health regulations and organisational policy. 1.4.Use safe manual handling techniques to avoid injury when moving and storing tools and equipment.
2. Maintain tools and equipment.	2.1.Maintain all tools and equipment in working condition, according to manufacturer instructions and use personal protective equipment as required. 2.2.Clean, oil and reset scissors and clippers regularly. 2.3.Check scissors and clippers regularly for bluntness and refer for sharpening when required. 2.4.Examine disposable razor blades to detect defects, replace as required and safely dispose of discarded blades. 2.5.Check electrical equipment for loose wires, tag faulty equipment and refer to technical specialists for repair as required.
3. Organise work areas.	3.1.Maintain safe, uncluttered and organised work areas according to organisational policy. 3.2.Set up work areas, according to the service to be provided. 3.3.Follow organisational policy for tidying work areas and keeping items in designated areas.
4. Clean work areas.	4.1.Clean work surfaces and areas according to the area function, health regulations and organisational hygiene procedures. 4.2.Remove and safely dispose of waste promptly, according to organisational procedures. 4.3.Report or remove from floors spills, food, waste and other hazards according to organisational policy. 4.4.Display signage promptly to indicate slip hazards. 4.5.Use cleaning equipment and products, according to manufacturer instructions; maintain and store after use. 4.6.Use energy and water resources efficiently and safely dispose of cleaning waste.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret sometimes unfamiliar and detailed documents including organisational procedures, safety data sheets and product and manufacturer instructions.
Numeracy skills to:	complete basic calculations involving ratios to dilute cleaning and disinfection products identify tension measurements of tools.
Planning and organising skills to:	schedule time into day-to-day activities to complete cleaning and maintenance activities as part of a logical and time-efficient work flow.
Self-management skills to:	take responsibility for the regular identification of maintenance requirements for tools and equipment.

Unit Mapping Information

SIHHIND201A Maintain and organise tools, equipment and work areas

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHIND001 Maintain and organise tools, equipment and work areas

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

use infection control precautions, health regulations and organisational policies and procedures to maintain, clean (and disinfect, as required):

four different tools or equipment chosen from the following list:

hairdressing scissors

disposable blade safety razors

clippers and attachments

adjustable client services chair

tint brushes and combs

combs

hair and neck brushes

shaving brushes

two different work areas chosen from the following list:

product preparation and storage area, all fixed equipment, work surfaces and floors

basin services area, all fixed equipment and floors

client reception area, all fixed equipment, work surfaces and floors

hairdressing or barbering services workstation area, all work surfaces and floors

check electrical equipment located in each of the two chosen areas for loose wires; tag and report any faulty equipment.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

the transmission routes of infectious conditions as they apply to cleaning and disinfection activities:

client and operator contact with work surfaces

client and operator contact with tools and equipment

key features of, and reasons for, standard infection-control precautions as they apply to cleaning and disinfection activities:

hand washing and drying before and after cleaning and waste disposal and using occlusive dressings for own cuts and abrasions

using alcohol-based hand rub solutions as an adjunct to hand washing

using personal protective equipment, particularly gloves

cleaning, disinfecting or sterilising reusable equipment

cleaning or disinfecting work surfaces, client gowns and towels

appropriate handling and disposal of single use items and clinical (infectious) waste

key aspects of local government, state or territory health regulations applicable to hairdressing and barbering services, with particular emphasis on requirements for cleaning and disinfecting linen, tools, equipment, work surfaces and areas

common types of cleaning and disinfection products:

use on different hairdressing or barbering linen, tools, equipment work surfaces and areas

role, use and basic content of Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

labelling and safety implications, especially those that identify hazardous chemicals (HAZCHEM)

safe practices for using and storing

environmentally sound disposal methods for hazardous waste

safe techniques for maintaining tools and equipment to avoid personal injury

safe manual handling techniques for moving and storing hairdressing or barbering equipment; those for bending, lifting and carrying heavy equipment

types and correct use of personal protection equipment for maintaining hairdressing or barbering equipment and completing cleaning and disinfection activities

manufacturer’s instructions and techniques for cleaning, oiling and resetting scissors and clippers

industry practices and organisational policies and procedures for:

identifying risks and potential hazards that cause injury to self or others

methods to report and circumvent personal injury risks or hazards

general housekeeping

cleaning and disinfecting linen, tools, equipment, work surfaces and areas

storing clean linen, tools and equipment

tagging, reporting and repairing faulty equipment

waste disposal for recyclables, sharps, general and hazardous waste

reducing water and energy use.

Assessment Conditions

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

activities that require the individual to work with commercial speed, timing and productivity to complete housekeeping, cleaning and tool maintenance activities within designated timeframes that reflect accepted industry practice

a cleaning and storage area with:

preparation benches

secure storage for hazardous substances

clean client gowns and towels and storage area

washing up sink with hot and cold running water for cleaning equipment

operator hand washing facilities:

basin with hot and cold running water

liquid soap

single use towels or hand dryer

disinfectant products for hairdressing and barbering tools

oil for hairdressing scissors and or clippers

cleaning and disinfectant products for work surfaces, areas and floors

cleaning equipment:

brooms

mops

buckets

cleaning cloths

hairdressing or barbering services workstations with this equipment:

one mirror per workstation

one adjustable client services chair per workstation

other areas relevant to the business type which can include:

a basin services area

a client reception and sales area

production preparation area

tools and equipment as relevant to the business type which can include:

hairdressing scissors

disposable blade safety razors

clippers and attachments

tint brushes and combs

combs

hair and neck brushes

shaving brushes

thermostatically controlled ceramic flat irons

blow dryers

heat lamps

hairdryers

personal protective equipment:

apron

rubber or disposable gloves

skin barrier cream

cleaning and disinfectant product:

instructions

Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

manufacturer instructions for equipment cleaning and maintenance

current plain English regulatory documents distributed by government regulators for health and hygiene applicable to hairdressing and barbering services

organisational policies and procedures for:

housekeeping

waste disposal

reducing water and energy use

cleaning, disinfecting and maintaining, tools, equipment and work areas.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHIND002 Research and use hairdressing industry information

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to identify appropriate information sources and to research, develop and maintain knowledge which underpins effective performance of all hairdressing or barbering sales and service activities.

This unit applies to all hairdressing and barbering businesses and to hairdressers and barbers working at all levels.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Working in Industry

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Source and use industry information.	1.1.Identify sources of information on the hairdressing or barbering industry. 1.2.Access and interpret information about industry structure and operation and use to assist with sales and service duties. 1.3.Source information on hairdressing or barbering career paths, as applicable, and related industries. 1.4.Use knowledge of the hairdressing or barbering industry to enhance quality of own work performance.
2. Source and use information on legal and ethical issues for industry.	2.1.Obtain information on laws and regulations specifically relevant to the hairdressing or barbering industry and work compliantly. 2.2.Source information on ethical industry practices and conduct day-to day work activities ethically.
3. Update industry knowledge.	3.1.Update general knowledge of the hairdressing or barbering industry regularly. 3.2.Monitor current industry developments and issues. 3.3.Share updated knowledge with clients and colleagues as appropriate.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	comprehend the content of plain English information about laws interpret unfamiliar information of varying complexity.
Writing skills to:	produce notes, summarise and record information in basic documents such as information sheets, portfolios and files.
Oral communication skills to:	ask open and closed probe questions and actively listen to clarify information from others.
Self-management skills to:	take responsibility for sourcing and updating current and emerging industry information.
Technology skills to:	use a computer and keyboard and the Internet to search for information.

Unit Mapping Information

SIHHIND202A Develop hairdressing industry knowledge

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHIND002 Research and use hairdressing industry information

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

create a portfolio of information on the hairdressing or barbering industry to include details of:

the structure of the industry and key characteristics of different business types

key characteristics of related industries that interact with hairdressing or barbering businesses:

beauty

film, TV, entertainment

fashion

product suppliers

emerging products, technology, techniques and services

career opportunities within the industry

the work ethic required to work in the industry

laws, regulations, ethical and environmental protection issues specifically relevant to the hairdressing or barbering industry:

local government, state or territory health regulations

privacy of client information

minimising use of water and electricity

to create the portfolio, access and interpret information from at least these sources:

industry associations

trade magazines

local state or territory government regulators

share the information collected with colleagues, through informal discussions.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of information on:

structure and operation of the hairdressing or barbering industry

laws and regulations that are specifically relevant to the hairdressing or barbering industry

structure of the hairdressing or barbering industry and key operational characteristics for a range of business types

career pathways within the industry and skill development options

relationships between the hairdressing or barbering industry and other industries:

beauty

film, TV, entertainment

fashion

product suppliers

overview of emerging hair products, technology, techniques and services

primary functions of professional industry associations and support services offered

basic aspects of local state or territory and commonwealth laws and regulations specifically relevant to the hairdressing and barbering industry and how these impact on day-to-day work functions of hairdressers:

Australian Consumer Law

health

privacy

ethical industry practices for hairdressing and barbering businesses:

environmental protection with particular emphasis on waste minimisation, recycling and energy and water conservation

privacy and confidentiality of client information

pricing of products and services.

Assessment Conditions

Assessment must ensure use of:

computers and the Internet to source information

either electronic or hard copies of trade magazines

current plain English regulatory documents distributed by government regulators for:

Australian Consumer Law

health

privacy.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHIND003 Develop and expand a client base

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required by hairdressers and barbers to develop, sustain and expand a personal clientele in order to remain a viable industry employee. Building relationships with clients occurs while hairdressers and barbers are delivering a range of services in the salon in which they are employed or operate.

These hairdressers and barbers have well-developed skills, use discretion and judgement to manage client services and take responsibility for the outcomes of their own work..

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Pre-requisite Unit

Nil

Competency Field

Working in Industry

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Promote products and services.	1.1.Take opportunities to build business by developing relationships with new and prospective clients. 1.2.Establish rapport and express a genuine interest in client needs and requirements. 1.3.Maintain professional ethics with clients to promote salon image and credibility. 1.4.Clarify client needs and preferences to maximise sales opportunities. 1.5.Maximise sales opportunities by promoting new and additional products and services beneficial to clients. 1.6.Give clients space and time to evaluate purchase and service decisions, while using time to maximum advantage for client and salon.
2. Build a return client base.	2.1.Provide prompt service to clients to meet identified needs, according to client service standards. 2.2.Enhance customer commitment, trust and credibility of salon by delivering professional technical and personal service. 2.3.Identify opportunities and use formal and informal research to develop and maintain knowledge of products and services. 2.4.Use customer observation and feedback to evaluate products, services and promotional initiatives and identify changes in client needs and expectations. 2.5.Enhance team effectiveness by sharing market, product and service knowledge with colleagues. 2.6.Suggest product and service adjustments to meet changing client needs. 2.7.Participate in setting salon and personal targets and regularly monitor personal progress towards achievement.
3. Manage and use information about clients.	3.1.Determine and record client information to provide personalised service. 3.2.Explain benefits and conditions of loyalty programs to eligible clients. 3.3.Assist clients with loyalty program enrolment. 3.4.Process loyalty program documentation, according to organisational procedures. 3.5.Promote enhanced products and services based on client data and their eligibility under loyalty program guidelines.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	research and interpret unfamiliar documents about new and emerging hair products and services.
Oral communications skills to:	ask open and closed probe questions and actively listen to determine and meet customer preferences interact with and engage clients in discussions to build rapport and relationships.
Numeracy skills to:	analyse sales data to set and monitor sales targets.
Initiative and enterprise skills to:	proactively seek opportunities to improve sales and service delivery and profitability.
Technology skills to:	use the system functions of client management and loyalty databases.

Unit Mapping Information

SIHHIND304A Develop and expand a client base

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHIND003 Develop and expand a client base

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

proactively promote these types of hair products and services to clients:

hair and scalp treatments

new haircut designs

home hair care products

loyalty programs

rebooking services

research two new products and two new services using at least two of the following methods:

reading trade, hair and fashion magazines

attending trade shows and industry product launches

reading product and service information

obtaining information from professional industry associations

discussions with colleagues

share the information collected with colleagues, through informal discussions.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

full details of the salon’s:

products and services range

client loyalty programs

client management database

role of hairdressers and barbers in maximising business performance through effective sales and promotion

different client types and their product and service preferences

professional ethics for promoting hair products and services:

honesty about ability of products and services to meet client preferences and needs

using positive statements

using confirmed appraisals of the efficacy of products and services

ways of presenting and promoting products and service to meet different client communication styles

sales techniques:

opening techniques

recognising buying signals

strategies to focus customer on specific products and services

selling add ons and complementary products

overcoming customer objections

closing techniques

methods used to research new products and services:

reading trade, hair and fashion magazines

attending trade shows and industry product launches

reading product and service information

obtaining information from professional industry associations

discussions with colleagues

organisational client service policies and procedures.

Assessment Conditions

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

paying clients with whom the individual can interact; these can be:

clients in a hairdressing or barbering industry workplace, or

clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

a client reception and sales area with:

reception desk

computer with booking software currently used by the hairdressing industry

telephone system

point-of-sale system, including credit card and EFTPOS facilities

display of professional products for retail sale

information on customer loyalty programs

a hairdressing or barbering services workstation with:

one mirror per workstation

one adjustable client services chair per workstation

clean client gowns or wraps

clean client towels

one operator trolley per workstation stocked with tools that match the particular service being delivered

a diverse professional range of hair products that match the requirements of the particular service being delivered

organisational client service policies and procedures.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHIND004 Participate in session styling teams

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to participate in session styling teams creating finished hair designs. Sessions are diverse and can include fashion parades, hair shows, technical seminars, platform demonstrations, training sessions and fashion shoots as well as film, television and theatre productions.

This unit applies to hairdressers and barbers with well-developed skills who work in teams, in and outside the salon preparing hair for the event. They use discretion and judgement but ultimately work under the direction of the team leader of the session.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Working in Industry

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Participate in team design concept and planning briefings.	1.1.Participate in preliminary team meetings to discuss overall design concepts and the hair design requirements for type of production. 1.2.Confirm roles and responsibilities allocated to self and others.
2. Prepare resources and models for self and team members.	2.1.Organise resources required for session work according to team leader’s checklist for each model or performer. 2.2.Perform pre service shampoos and treatments as required. 2.3.Perform colour and lightening services as required, according to design concept and team leader’s direction.
3. Discuss planned finished designs with team leader.	3.1.Establish specific requirements by physical and visual examination of individual models or performers. 3.2.Confirm finished hair designs appropriate to the character, performance, production or event in consultation with team leader.
4. Complete hair designs as briefed.	4.1.Maintain operator and model or performer comfort and safety during each stage of the process according to organisational procedures. 4.2.Select and use products, materials, tools and techniques to achieve established design results. 4.3.Reflect predetermined concepts in finished hair design. 4.4.Complete finished hair designs within required timeframes. 4.5.Confirm team leader and model or performer satisfaction with finished hair design.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret documents of varying complexity including design concepts, session running sheets and checklists.
Oral communication skills to:	ask open and closed probe questions and actively listen to clarify and confirm team leader instructions.
Numeracy skills to:	calculate quantities of resources required for session measure, mix and apply products in correct proportions.
Planning and organising skills to:	manage own timing and productivity to complete session designs on multiple models or performers within tight designated timelines.

Unit Mapping Information

SIHHIND306A Participate in a session styling team

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHIND004 Participate in session styling teams

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

assemble and package tools, equipment and products for at least one on-location session

complete session styling tasks, under the direction of a session-styling team leader, according the technical and design brief for own individual models or performers for at least two different sessions.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

overall brief or objectives of the session

technical and design brief for own models or performers

key characteristics and interrelationships of the elements and principles of hair design and use in achieving hair finished hair designs

hairdressing product range available for the session:

product purpose

action on the hair

mixing and application instructions

processing and developing times

role and basic content of Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

industry practices and organisational procedures for:

model or performer comfort and safety with particular emphasis on:

using gown and towels to protect clothes

avoiding product contact with eyes

monitoring client scalp comfort and condition

work health and safety when working in session teams at an external venue.

Assessment Conditions

Skills must be demonstrated in venues and sites where sessions are operated; these can be:

industry venues and sites

venues and sites operated within a training organisation where real session events are staged in live time.

Assessment must ensure use of:

activities that require the individual to participate in session styling teams in live time where time pressures and constraints play a key factor

a session team leader from whom the individual takes direction

models or performers, for whom the individual provides services during the assessment process

a hairdressing or barbering services workstation set up at a session venue or site

hairdressing equipment and a diverse range of tools, set up at a session styling venue or site, that match the hair design requirements of the particular session

a diverse professional range of hair products that match the hair design requirements of the particular session

documented:

overall brief or objectives of the session

technical and design brief for individual models or performers

checklists of resources required for individual session stylists

organisational procedures for:

model or performer comfort and safety

work health and safety when working in session teams at an external venue.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHREF001 Curl and volumise hair with chemical treatments

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to consult with clients, analyse hair characteristics and condition and to complete chemical treatments to add curl or body to short or medium length hair.

This unit applies to hairdressers and barbers with well-developed skills who work in hairdressing salons or barber shops. They use discretion and judgement to manage the client service and take responsibility for the outcomes of their own work.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Hair Reformation

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Consult with client and assess hair.	1.1.Access and review any existing client hair reformation history or create for new clients. 1.2.Determine, through discussion and questioning, nature of client dissatisfaction with current degree of hair curl or body. 1.3.Discuss client preferences, and expectations of desired degree of curl or body using visual aids to assist. 1.4.Engage client in discussion about lifestyle and self-care factors that may impact on success of chemical reformation treatment. 1.5.Visually and physically examine and analyse client hair characteristics and condition. 1.6.Identify contraindications to proceeding with chemical reformation treatment and explain any present to client. 1.7.Consider the interplay of the elements and principles of hair design to visualise, communicate and recommend hair reformation treatments appropriate for the client. 1.8.Obtain client agreement to proceed with recommended reformation services.
2. Select products and prepare for service.	2.1.Use knowledge of hair biology and cosmetic chemistry, as it applies to hair reformation treatments, to ensure effective and safe use of curling and volumising chemicals. 2.2.Select rod sizes, chemical reformation and matching neutralising products according to hair analysis to achieve desired degree of curl or body. 2.3.Select and prepare equipment according to product instructions and application methods to be used. 2.4.Take personal precautions to prevent own skin reactions to reformation chemicals throughout preparation and reformation service. 2.5.Measure and prepare reformation chemicals, according to product instructions and ensure minimal wastage. 2.6.Apply wraps, towels and skin barrier cream to ensure client protection and safety.
3. Apply chemical reformation products.	3.1.Maintain client and operator comfort and safety throughout reformation service according to organisational procedures. 3.2.Apply products evenly at each stage in the process, according to product instructions. 3.3.Section and wind hair cleanly with even tension, in a simple directional pattern, without hooked ends. 3.4.Secure rods to avoid hair breakage, rubber marks or drag. 3.5.Time processing of reformation products, according to product instructions, check at regular intervals and judge when desired degree of curl or body is achieved.
4. Rinse, neutralise and condition hair.	4.1.Rinse hair thoroughly and evenly using tepid water to remove residual reformation chemicals. 4.2.Blot excess water from hair gently and evenly without disturbing hair on rods. 4.3.Measure, apply and process neutralising products, according to product instructions, without disturbing hair on rods. 4.4.Remove rods gently without undue stretch to newly reformed hair. 4.5.Rinse hair thoroughly to remove residual neutralising chemicals after specified product instruction processing time. 4.6.Apply conditioning products, according to product instructions. 4.7.Use water resources efficiently during service and safely dispose of hazardous and other waste according to organisational procedures.
5. Review service and provide home care advice.	5.1.Review service outcomes against client expectations and confirm client satisfaction with degree of curl or body. 5.2.Propose remedial action in response to any client concerns and post service analysis of hair condition and appearance. 5.3.Reach agreement with client on proposed solutions through positive and open communication. 5.4.Advise on after service maintenance and recommend home care products. 5.5.Update client history to include full details of reformation service.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	• interpret sometimes unfamiliar and detailed documents including organisational procedures, product instructions and safety data sheets.
Oral communication skills to	• ask open and closed probe questions and actively listen to effectively interact with client and meet their needs.
Numeracy skills to:	• calculate and record strengths, measure and apply correct amounts of reformation chemicals and neutralisers • manage application and processing times effectively.
Planning and organising skills to:	• manage own timing and productivity to complete reformation treatment services within organisational service times.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHREF001 Curl and volumise hair with chemical treatments

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

consult with at least four clients, each with different hair curling and volumising needs, and cumulatively complete these treatments which consistently achieve the planned degree of hair curl or body:

chemical treatments on hair with normal porosity

chemical treatments on porous hair

for each client, complete a pre-treatment hair analysis covering the following characteristics to recommend appropriate chemical curling and volumising treatments:

hair and scalp condition

hair texture

hair density

hair porosity

existing natural movement and curl

length of hair

effects on hair of previous chemical services

record the following details of the chemical hair curling or volumising service in the history for each client serviced:

pre-service hair analysis

contraindications

desired degree of curl or volume

products, strengths and processing times used

rods and winding techniques used

degree of curl or volume achieved

recommended home care products.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

key characteristics and interrelationships of the elements and principles of hair design and use in achieving curling and volumising effects;

elements of hair design:

line

shape

direction

size

texture

colour

principles of hair design:

balance

gradation

repetition

contrast

harmony

dominance

unity

a range of different winding techniques and how these are used to achieve different effects when curling or volumising hair:

fan wind

classic wind

directional wind

spiral wind

hair biology, at an elementary level of understanding:

main functions and role of hair

main factors contributing to degree of curl or wave in hair

structure and cellular features of hair and hair follicles

process of hair growth and the hair growth cycle

characteristics of normal and damaged hair

basic concepts of cosmetic chemistry, as they apply to effective and safe use of chemical hair curling and volumising products:

bonds

molecules

chemical compounds

chemical change

neutralisation

acids and bases

pH

at an elementary level of understanding, the chemical and physical effects on hair structure and bonds, texture and curl or wave of:

protein fillers

perm solutions

neutralisers

post-process conditioners

key factors that influence degree of curl or body achieved:

hair porosity

hair condition

rod size

product type and strength

processing time

environmental humidity

contraindications to using chemical hair curling and volumising products:

abnormal scalp conditions, including broken or weeping areas of skin

hair or scalp damage from previous chemical hair treatments

highly porous hair

resistant hair

organisation’s chemical hair curling and volumising products range:

strengths and formulation

product purpose

action on the hair

application instructions

processing times

role and basic content of Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

basic aspects of local government, state or territory health regulations applicable to providing chemical hair reformation services

industry practices and organisational procedures for:

client comfort and safety with particular emphasis on:

using gown and towels to protect client clothes

application of barrier creams to face and neckline

avoiding product contact with eyes

monitoring client scalp comfort and condition

work health and safety for providing chemical hair reformation treatments, with particular emphasis on:

avoiding product contact with operator eyes and skin

avoiding inhalation of fumes during product preparation and application

using correct posture and adjusting height of client chair to avoid fatigue and injury

using correct techniques to hold, grip and manipulate hair reformation tools to avoid fatigue and injury

minimising wastage of chemical reformation products

water efficiency

waste disposal with particular emphasis on environmentally sound disposal methods for hazardous and other hairdressing waste.

Assessment Conditions

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

paying clients with different hair curling or volumising requirements; these can be:

clients in a hairdressing or barbering industry workplace, or

clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

sufficient client traffic to allow for prioritisation of tasks so that clients are serviced effectively in a logical sequence

activities that require the individual to work with commercial speed, timing and productivity to:

deal with multiple tasks simultaneously

complete client services within designated timeframes that reflect accepted industry practice

a ventilated product preparation area with:

preparation benches

product storage areas including secure storage for hazardous substances

washing up sink with hot and cold running water for cleaning equipment

operator hand washing facilities:

basin with hot and cold running water

liquid soap

single use towels or hand dryer

a diverse professional range of chemical hair curling and volumising products of various strengths to include:

pre-perm porosity treatments

alkaline perms

acid perms

neutralisers

a hairdressing or barbering services workstation with:

one mirror per workstation

one adjustable client services chair per workstation

clean client gowns or wraps

clean client towels

one operator trolley per workstation stocked with:

applicator brushes

cotton wool

plastic bowls

perm papers

perm rods of various sizes

personal protective equipment:

apron

disposable safety masks or safety goggles

rubber or disposable gloves

skin barrier cream

a basin services area with:

shampoo back wash basins with hot and cold running water and adjustable temperature controls

shampoo hoses or spray attachments

client shampoo chairs or couches

clean client gowns or wraps

clean client towels

a diverse professional range of:

pre-process shampoos and softeners

post-process conditioning products

product:

instructions

Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

template client history records

organisational procedures for:

client comfort and safety

work health and safety for providing chemical hair reformation treatments

waste minimisation

water efficiency

disposal of hazardous and other waste.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and;

hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHREF002 Straighten and relax hair with chemical treatments

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to consult with clients, analyse hair characteristics and condition and to complete chemical treatments to reduce curl or wave in the hair. Treatments can be for untreated naturally curly or wavy hair or for chemically treated hair.

This unit applies to hairdressers and barbers with well-developed skills who work in hairdressing salons or barber shops. They use discretion and judgement to manage the client service and take responsibility for the outcomes of their own work.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Hair Reformation

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Consult with client and assess hair.	1.1.Access and review any existing client hair reformation history or create for new clients. 1.2.Determine, through discussion and questioning, nature of client dissatisfaction with current degree of hair curl or wave. 1.3.Discuss client preferences, and expectations of desired degree of relaxation of curl or wave using visual aids to assist. 1.4.Engage client in discussion about lifestyle and self-care factors that may impact on success of chemical reformation treatment. 1.5.Visually and physically examine and analyse client hair characteristics and condition. 1.6.Identify contraindications to proceeding with chemical reformation treatment and explain any present to client. 1.7.Consider the interplay of the elements and principles of hair design to visualise, communicate and recommend hair straightening treatments appropriate for the client. 1.8.Obtain client agreement to proceed with recommended straightening services.
2. Select products and prepare for service.	2.1.Use knowledge of hair biology and cosmetic chemistry, as it applies to hair reformation treatments, to ensure effective and safe use of straightening chemicals. 2.2.Select chemical straightening, relaxing and matching neutralising products according to hair analysis to achieve desired degree of relaxation of curl or wave. 2.3.Select and prepare equipment according to product instructions and relaxation methods to be used. 2.4.Take personal precautions to prevent own skin reactions to reformation chemicals throughout preparation and reformation service. 2.5.Measure and prepare reformation chemicals, according to product instructions and ensure minimal wastage. 2.6.Apply wraps, towels and skin barrier cream to ensure client protection and safety.
3. Apply chemical straightening and relaxing products.	3.1.Maintain client and operator comfort and safety throughout reformation service according to organisational procedures. 3.2.Apply pre-process fillers according to product instructions, where consistent with hair analysis. 3.3.Apply chemical straightening product evenly in a predetermined pattern and gently comb hair without stretch. 3.4.Time processing of reformation products, according to product instructions, check at regular intervals and judge when desired degree of relaxation is achieved. 3.5.Prior to final development, gently smooth hair in a predetermined pattern using recommended smoothing technique indicated in product instructions.
4. Rinse, neutralise and condition hair.	4.1.Rinse hair thoroughly and evenly using tepid water to remove residual reformation chemicals. 4.2.Complete the rebonding process using recommended smoothing technique indicated in product instructions. 4.3.Measure, apply and process neutralising products, according to product instructions. 4.4.Rinse hair thoroughly to remove residual neutralising chemicals after specified product instruction processing time. 4.5.Apply conditioning products, according to product instructions. 4.6.Use water resources efficiently during service and safely dispose of hazardous and other waste according to organisational procedures.
5. Review service and provide home care advice.	5.1.Review service outcomes against client expectations and confirm client satisfaction with degree of relaxation of curl or wave. 5.2.Propose remedial action in response to any client concerns and post service analysis of hair condition and appearance. 5.3.Reach agreement with client on proposed solutions through positive and open communication. 5.4.Advise on after service maintenance and recommend home care products. 5.5.Update client history to include full details of reformation service.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skills	Description
Reading skills to:	• interpret sometimes unfamiliar and detailed documents including organisational procedures, product instructions and safety data sheets.
Oral communication skills to:	• ask open and closed probe questions and actively listen to effectively interact with client and meet their needs.
Numeracy skills to:	• calculate and record strengths, measure and apply correct amounts of reformation chemicals and neutralisers • manage application and processing times effectively.
Planning and organising skills to:	• manage own timing and productivity to complete reformation treatment services within organisational service times.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHREF002 Straighten and relax hair with chemical treatments

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

consult with at least four clients, each with different hair straightening needs, and cumulatively complete these treatments which consistently achieve the planned degree of hair straightening or relaxation and without hair breakage:

chemical treatments on untreated natural curly or wavy hair

chemical treatments on chemically treated hair

chemical treatments on strong or resistant natural curls

for each client, complete a pre-treatment hair analysis covering the following characteristics to recommend appropriate chemical straightening treatments:

hair and scalp condition

hair texture

hair density

hair porosity

degree of curl or wave

length of hair

effects on hair of previous chemical services

record the following details of the chemical straightening service in the history for each client serviced:

pre-service hair analysis

contraindications

desired degree of relaxation

products, strengths and processing times used

straightening methods used

degree of relaxation achieved

recommended home care products.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

key characteristics and interrelationships of the elements and principles of hair design and use in achieving hair straightening and relaxation effects;

elements of hair design:

line

shape

direction

size

texture

colour

principles of hair design:

balance

gradation

repetition

contrast

harmony

dominance

unity

hair biology, at an elementary level of understanding:

main functions and role of hair

main factors contributing to degree of curl or wave in hair

structure and cellular features of hair and hair follicles

process of hair growth and the hair growth cycle

characteristics of normal and damaged hair

physical effects of chemical products and treatments on the skin

main structure, functions and role of the skin and glands:

skin surface anatomy

major epidermal appendages and dermal structures

major cells of the epidermis

role of vascular, connective and nervous tissue in the dermis

distribution and development of skin glands

production, composition and functions of sebum

production, composition and functions of eccrine and apocrine sweat fluids

basic concepts of cosmetic chemistry, as they apply to effective and safe use of chemical straightening products:

bonds

molecules

chemical compounds

chemical change

neutralisation

acids and bases

pH

at an elementary level of understanding, the chemical and physical effects on hair structure and bonds, texture and curl or wave of:

protein fillers

chemical straightening and relaxing products

post-process conditioners

neutralisers

application of heat

key factors that influence degree of relaxation achieved:

hair porosity

hair condition

degree of initial curl or wave

product type and strength

processing time

environmental humidity

smoothing and re-bonding methods

contraindications to using chemical hair straightening products:

abnormal scalp conditions, including broken or weeping areas of skin

hair or scalp damage from previous chemical hair treatments

highly porous hair

resistant hair

organisation’s chemical hair straightening products range:

strengths and formulation

product purpose

action on the hair

application instructions

processing times

role and basic content of Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

basic aspects of local government, state or territory health regulations applicable to providing chemical hair reformation services

industry practices and organisational procedures for:

client comfort and safety with particular emphasis on:

using gown and towels to protect client clothes

application of barrier creams to face and neckline

avoiding product contact with eyes

avoiding hair breakage by application 1cm from hair root

monitoring client scalp comfort and condition

work health and safety for providing chemical hair straightening treatments, with particular emphasis on:

avoiding product contact with operator eyes and skin

avoiding inhalation of fumes during product preparation and application

using correct posture and adjusting height of client chair to avoid fatigue and injury

using correct techniques to hold, grip and manipulate hair reformation tools to avoid fatigue and injury

minimising wastage of chemical straightening products

water efficiency

waste disposal with particular emphasis on environmentally sound disposal methods for hazardous and other hairdressing waste.

Assessment Conditions

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

paying clients with different hair straightening requirements; these can be:

clients in a hairdressing or barbering industry workplace, or

clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

sufficient client traffic to allow for prioritisation of tasks so that clients are serviced effectively in a logical sequence

activities that require the individual to work with commercial speed, timing and productivity to:

deal with multiple tasks simultaneously

complete client services within designated timeframes that reflect accepted industry practice

a ventilated product preparation area with:

preparation benches

product storage areas including secure storage for hazardous substances

washing up sink with hot and cold running water for cleaning equipment

operator hand washing facilities:

basin with hot and cold running water

liquid soap

single use towels or hand dryer

a diverse professional range of chemical straightening products of various strengths to include:

pre-process fillers

curl relaxers for chemically treated hair

hair straighteners for untreated naturally curly or wavy hair

hair straighteners for strong or resistant natural curls

neutralisers

a hairdressing or barbering services workstation with this equipment and consumables:

one mirror per workstation

one adjustable client services chair per workstation

one blow dryer per workstation

clean client gowns or wraps

clean client towels

one operator trolley per workstation stocked with:

applicator brushes

cotton wool

medium-toothed combs with even edges

plastic bowls

straightening boards

personal protective equipment:

apron

disposable safety masks or safety goggles

rubber or disposable gloves

skin barrier cream

a basin services area with:

shampoo back wash basins with hot and cold running water and adjustable temperature controls

shampoo hoses or spray attachments

client shampoo chairs or couches

clean client gowns or wraps

clean client towels

a diverse professional range of:

pre-process shampoos and softeners

post-process conditioning products

product:

instructions

Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

template client history records

organisational procedures for:

client comfort and safety

work health and safety for providing chemical straightening treatments

waste minimisation

water efficiency

disposal of hazardous and other waste.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHREF003 Straighten and relax hair with protein treatments

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to consult with clients, analyse hair characteristics and condition and to complete protein treatments to reduce curl or wave in the hair. Treatments can be for untreated naturally curly or wavy hair or for chemically treated hair.

This unit applies to hairdressers and barbers with well-developed skills who work in hairdressing salons or barber shops. They use discretion and judgement to manage the client service and take responsibility for the outcomes of their own work.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Hair Reformation

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Consult with client and assess hair.	1.1.Access and review any existing client hair straightening history or create for new clients. 1.2.Determine, through discussion and questioning, nature of client dissatisfaction with current degree of hair curl or wave. 1.3.Discuss client preferences, and expectations of desired degree of relaxation of curl or wave using visual aids to assist. 1.4.Engage client in discussion about lifestyle and self-care factors that may impact on success of protein straightening treatment. 1.5.Visually and physically examine and analyse client hair characteristics and condition. 1.6.Identify contraindications to proceeding with protein straightening treatment and explain any present to client. 1.7.Consider the interplay of the elements and principles of hair design to visualise, communicate and recommend hair straightening treatments appropriate for the client. 1.8.Advise achievable degree of straightening, time period it will last and obtain client agreement to proceed with recommended straightening services.
2. Select products and prepare for service.	2.1.Use knowledge of hair biology and cosmetic chemistry, as it applies to hair reformation treatments, to ensure effective and safe use of protein straightening products. 2.2.Select protein straightening and relaxing products according to hair analysis to achieve desired degree of relaxation of curl or wave. 2.3.Select and prepare equipment according to product instructions and relaxation methods to be used. 2.4.Take personal precautions to prevent own skin reactions to protein products throughout preparation and service. 2.5.Measure and prepare straightening and relaxing products, according to product instructions and ensure minimal wastage. 2.6.Apply wraps, towels and skin barrier cream to ensure client protection and safety.
3. Apply, process and set protein straightening products.	3.1.Maintain client and operator comfort and safety throughout straightening service according to organisational procedures. 3.2.Section hair and apply product evenly in a sequence from roots to ends using recommended smoothing technique indicated in product instructions. 3.3.Time processing of straightening products, according to product instructions, check at regular intervals and judge when desired degree of relaxation is achieved. 3.4.Dry the hair thoroughly and flat iron to complete straightening process. 3.5.Dispose of hazardous and other waste safely according to organisational procedures.
4. Review service and provide home care advice.	4.1.Review service outcomes against client expectations and confirm client satisfaction with degree of relaxation of curl or wave. 4.2.Propose remedial action in response to any client concerns and post service analysis of hair condition and appearance. 4.3.Reach agreement with client on proposed solutions through positive and open communication. 4.4.Advise on after service maintenance and recommend home care products. 4.5.Update client history to include full details of straightening service.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	• interpret sometimes unfamiliar and detailed documents including organisational procedures, product instructions and safety data sheets.
Oral communication skills to:	• ask open and closed probe questions and actively listen to effectively interact with client and meet their needs.
Numeracy skills to:	• measure and apply correct amounts of protein straightening products • manage application and processing times effectively.
Planning and organising skills to:	• manage own timing and productivity to complete reformation treatment services within organisational service times.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHREF003 Straighten and relax hair with protein treatments

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

consult with at least four clients, each with different hair straightening needs, and cumulatively complete these treatments which consistently achieve the planned degree of hair straightening or relaxation and without hair breakage:

protein treatments on untreated natural curly or wavy hair

protein treatments on chemically treated hair

protein treatments on strong or resistant natural curls

for each client, complete a pre-treatment hair analysis covering the following characteristics to recommend appropriate protein straightening treatments:

hair and scalp condition

hair texture

hair density

hair porosity

degree of curl or wave

length of hair

effects on hair of previous chemical services

record the following details of the protein straightening service in the history for each client serviced:

pre-service hair analysis

contraindications

desired degree of relaxation

products and processing times used

straightening methods used

degree of relaxation achieved

recommended home care products.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

key characteristics and interrelationships of the elements and principles of hair design and use in achieving hair straightening and relaxation effects;

elements of hair design:

line

shape

direction

size

texture

colour

principles of hair design:

balance

gradation

repetition

contrast

harmony

dominance

unity

hair biology, at an elementary level of understanding:

main functions and role of hair

main factors contributing to degree of curl or wave in hair

structure and cellular features of hair and hair follicles

process of hair growth and the hair growth cycle

characteristics of normal and damaged hair

at an elementary level of understanding, the physical effects on hair structure and bonds, texture and curl or wave of:

protein straightening and relaxing products

post-process conditioners

booster sprays

application of heat

key factors that influence degree of relaxation achieved:

hair porosity

hair condition

degree of initial curl or wave

product type

processing time

environmental humidity

smoothing methods

contraindications to using protein hair straightening products

organisation’s protein hair straightening products range:

formulation

product purpose

action on the hair

application instructions

processing times

role and basic content of Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

basic aspects of local government, state or territory health regulations applicable to providing hair reformation services

industry practices and organisational procedures for:

client comfort and safety with particular emphasis on:

using gown and towels to protect client clothes

application of barrier creams to face and neckline

avoiding product contact with eyes

avoiding hair breakage by application 1cm from hair root

monitoring client scalp comfort and condition

work health and safety for providing protein hair straightening treatments, with particular emphasis on:

avoiding product contact with operator eyes and skin

using correct posture and adjusting height of client chair to avoid fatigue and injury

using correct techniques to hold, grip and manipulate hair reformation tools to avoid fatigue and injury

minimising wastage of protein straightening products

waste disposal with particular emphasis on environmentally sound disposal methods.

Assessment Conditions

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace; or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

paying clients with different hair straightening requirements; these can be:

clients in a hairdressing or barbering industry workplace, or

clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

sufficient client traffic to allow for prioritisation of tasks so that clients are serviced effectively in a logical sequence

activities that require the individual to work with commercial speed, timing and productivity to:

deal with multiple tasks simultaneously

complete client services within designated timeframes that reflect accepted industry practice

a product preparation area with:

preparation benches

product storage areas

washing up sink with hot and cold running water for cleaning equipment

operator hand washing facilities:

basin with hot and cold running water

liquid soap

single use towels or hand dryer

a diverse professional range of protein straightening products to include:

protein smoothing treatments

booster sprays

a hairdressing or barbering services workstation with:

one mirror per workstation

one adjustable client services chair per workstation

one blow dryer per workstation

one thermal straightening tool per workstation

clean client gowns or wraps

clean client towels

one operator trolley per workstation stocked with:

applicator brushes

cotton wool

medium-toothed combs with even edges

plastic bowls

sectioning clips

straightening boards

tail comb

paddle or vent brush

personal protective equipment:

apron

rubber or disposable gloves

skin barrier cream

product:

instructions

Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

template client history records

organisational procedures for:

client comfort and safety

work health and safety for providing protein straightening treatments

waste minimisation

disposal of hazardous and other waste.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHREF004 Enhance hair designs using chemical reformation techniques

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to create contemporary and classic hair designs, for a range of structures and lengths, enhanced by the creative application of chemical hair reformation treatments. It involves using chemical curling, volumising, straightening and relaxing techniques.

This unit applies to senior hairdressers and barbers who work in salons or as session stylists or technical advisors to product companies. They work independently, have considerable specialist skills and knowledge and provide technical leadership, training and support to team members.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Hair Reformation

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Develop advanced product knowledge, designs and techniques.	1.1.Develop and maintain chemical hair reformation product knowledge. 1.2.Research hair designs which incorporate chemical reformation and develop own designs and techniques. 1.3.Share new knowledge and techniques with other staff members.
2. Consult with client and assess hair.	2.1.Access and review any existing client hair reformation history or create for new clients. 2.2.Determine, through discussion and questioning, nature of client dissatisfaction with current degree of hair curl, wave or body. 2.3.Discuss client preferences, and expectations of desired finished result using visual aids to assist. 2.4.Engage client in discussion about lifestyle and self-care factors that may impact on success of chemical reformation treatment. 2.5.Visually and physically examine and analyse client hair characteristics and condition. 2.6.Evaluate planned or existing haircut structure for suitability of curling, volumising, straightening or relaxing effects. 2.7.Consider the interplay of the elements and principles of hair design to visualise, communicate and recommend hair reformation treatments appropriate for the client. 2.8.Determine the best design and obtain client agreement to proceed with recommended reformation services.
3. Select products and prepare for service.	3.1.Use knowledge of hair biology and cosmetic chemistry, as it applies to hair reformation treatments, to ensure effective and safe use of chemicals. 3.2.Select chemical reformation and matching neutralising products to match hair analysis and planned design. 3.3.Select and prepare equipment according to product instructions and application methods to be used. 3.4.Take personal precautions to prevent own skin reactions to reformation chemicals throughout preparation and reformation service. 3.5.Measure and prepare reformation chemicals, according to product instructions and ensure minimal wastage. 3.6.Apply wraps, towels and skin barrier cream to ensure client protection and safety.
4. Apply products using creative techniques.	4.1.Maintain client and operator comfort and safety throughout reformation service according to organisational procedures. 4.2.Select and use creative curling, volumising, straightening or relaxing techniques according to planned design. 4.3.Apply products evenly at each stage in the process, according to product instructions. 4.4.Time processing of reformation products, according to product instructions, check at regular intervals and judge when desired finished result is achieved.
5. Rinse, neutralise and condition hair.	5.1.Rinse hair thoroughly and evenly using tepid water to remove residual reformation chemicals. 5.2.Measure, apply and process neutralising products, according to product instructions. 5.3.Rinse hair thoroughly to remove residual neutralising chemicals after specified product instruction processing time. 5.4.Apply conditioning products, according to product instructions. 5.5.Use water resources efficiently during service and safely dispose of hazardous and other waste according to organisational procedures.
6. Finish designs and service.	6.1.Select finishing tools and techniques and use to achieve planned designs to client satisfaction. 6.2.Review service outcomes against client design expectations and confirm client satisfaction with result. 6.3.Propose remedial action in response to any client concerns and post service analysis of hair condition and appearance. 6.4.Reach agreement with client on proposed solutions through positive and open communication. 6.5.Advise on after service maintenance and recommend home care products. 6.6.Update client history to include full details of reformation service.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	• interpret and analyse complex documents about creative hair design trends, chemical reformation techniques and products • interpret sometimes unfamiliar and detailed documents including organisational procedures, product instructions and safety data sheets.
Oral communication skills to:	• ask open and closed probe questions and actively listen to effectively interact with client and meet their needs • clearly represent complex and creative design concepts to clients and other hairdressers.
Numeracy skills to:	• calculate and record strengths, measure and apply correct amounts of reformation chemicals and neutralisers • manage application and processing times effectively.
Initiative and enterprise skills to:	• proactively use opportunities to update knowledge of a creative approach to hair reformation services.
Planning and organising skills to:	• collect and evaluate research information to inform own creative hair designs which incorporate chemical reformation • manage own timing and productivity to complete creative reformation services within organisational service times.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHREF004 Enhance hair designs using chemical reformation techniques

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

complete a research project, using information from at least three different sources, to identify, explore and complete a written report on:

current chemical hair curling, volumising and straightening products and techniques and use in enhancing classic and creative hair designs

new and emerging products, techniques and creative hair designs which incorporate chemical reformation

develop a creative hair design, which incorporates chemical reformation, for each of these haircut structures:

short

medium

long

solid form

layered

graduated

incorporate these hair reformation enhancements cumulatively within the above suite of designs:

full head

partial head

changes in texture

adding curl root to point (spiral)

adding curl or volume point to root

adding waves

relaxing natural curl

increasing body

increasing volume

consult with at least four clients, each with different haircut structures and hair reformation preferences, and complete reformation services using creative techniques to enhance their hair designs

for each client, complete a pre-treatment hair analysis covering the following characteristics to recommend appropriate reformation treatments:

hair and scalp condition

hair texture

hair density

hair porosity

degree of curl or wave

length of hair

effects on hair of previous chemical services

record the following details of the chemical reformation service in the history for each client serviced:

pre-service hair analysis

contraindications

desired degree of curl, wave or relaxation

products, strengths and processing times used

tools and techniques used

degree of curl, wave or relaxation achieved

recommended home care products.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

key characteristics and interrelationships of the elements and principles of hair design and use in achieving creative hair designs which incorporate chemical reformation;

elements of hair design:

line

shape

direction

size

texture

colour

principles of hair design:

balance

gradation

repetition

contrast

harmony

dominance

unity

a wide range of chemical texturising and straightening techniques and effects on different haircut structures

a range of different winding techniques and how these are used to achieve different effects when curling or volumising hair:

fan wind

classic wind

directional wind

spiral wind

hair biology, at an elementary level of understanding:

main functions and role of hair

main factors contributing to degree of curl or wave in hair

structure and cellular features of hair and hair follicles

process of hair growth and the hair growth cycle

characteristics of normal and damaged hair

basic concepts of cosmetic chemistry, as they apply to effective and safe use of chemical reformation products:

bonds

molecules

chemical compounds

chemical change

neutralisation

acids and bases

pH

at an elementary level of understanding, the chemical and physical effects on hair structure and bonds, texture and curl or wave of:

protein fillers

perm solutions

chemical straightening and relaxing products

post-process conditioners

neutralisers

anti-frizz products

styling gels

application of heat

key factors that influence degree of curl, body and relaxation achieved:

hair porosity

hair condition

product type and strength

processing time

environmental humidity

tools and techniques used

contraindications to using chemical hair reformation products:

abnormal scalp conditions, including broken or weeping areas of skin

hair or scalp damage from previous chemical hair treatments

highly porous hair

resistant hair

organisation’s chemical hair curling, volumising and straightening products range:

strengths and formulation

product purpose

action on the hair

limitations to achieving desired result

application instructions

processing times

role and basic content of Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

basic aspects of local government, state or territory health regulations applicable to providing chemical hair reformation services

industry practices and organisational procedures for:

client comfort and safety with particular emphasis on:

using gown and towels to protect client clothes

application of barrier creams to face and neckline

avoiding product contact with eyes

avoiding hair breakage by application 1cm from hair root

monitoring client scalp comfort and condition

work health and safety for providing chemical reformation treatments, with particular emphasis on:

avoiding product contact with operator eyes and skin

avoiding inhalation of fumes during product preparation and application

using correct posture and adjusting height of client chair to avoid fatigue and injury

using correct techniques to hold, grip and manipulate hair reformation tools to avoid fatigue and injury

minimising wastage of chemical reformation products

water efficiency

waste disposal with particular emphasis on environmentally sound disposal methods for hazardous and other hairdressing waste.

Assessment Conditions

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace; or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

paying clients with different hair curling, volumising and straightening requirements; these can be:

clients in a hairdressing or barbering industry workplace, or

clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

activities that require the individual to work with commercial speed, timing and productivity to complete client services within designated timeframes that reflect accepted industry practice

a ventilated product preparation area with:

preparation benches

product storage areas including secure storage for hazardous substances

washing up sink with hot and cold running water for cleaning equipment

operator hand washing facilities:

basin with hot and cold running water

liquid soap

single use towels or hand dryer

a diverse professional range of chemical hair curling and volumising products of various strengths to include:

pre-perm porosity treatments

alkaline perms

acid perms

neutralisers

a diverse professional range of chemical straightening products of various strengths to include:

pre-process fillers

curl relaxers for chemically treated hair

hair straighteners for untreated naturally curly or wavy hair

hair straighteners for strong or resistant natural curls

neutralisers

a hairdressing or barbering services workstation with:

one mirror per workstation

one adjustable client services chair per workstation

one blow dryer per workstation

heat lamps

heat diffuser

clean client gowns or wraps

clean client towels

one operator trolley per workstation stocked with:

applicator brushes

cotton wool

hair rollers of different sizes

medium-toothed combs with even edges

perm papers

perm rods of various sizes

pin curl clips

plastic bowls

straightening boards

post process styling products

personal protective equipment:

apron

disposable safety masks or safety goggles

rubber or disposable gloves

skin barrier cream

a basin services area with:

shampoo back wash basins with hot and cold running water and adjustable temperature controls

shampoo hoses or spray attachments

client shampoo chairs or couches

clean client gowns or wraps

clean client towels

a diverse professional range of:

pre-process shampoos and softeners

post process conditioning products

product:

instructions

Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

template client history records

organisational procedures for:

client comfort and safety

work health and safety for providing chemical reformation treatments

waste minimisation

water efficiency

disposal of hazardous and other waste.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate IV qualification in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHREF005 Rinse and neutralise chemically restructured hair

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to rinse chemical reformation products from client hair, apply and rinse neutralising products and condition hair with post treatment products.

This unit applies to salon assistants who work in hairdressing or barber salons under close supervision and with guidance from more experienced or senior hairdressers or barbers. They use little judgement and follow instructions specified by the hairdresser or barber who has completed the hair reformation service.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Hair Reformation

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare for client service.	1.1.Discuss rinsing, neutralising and conditioning requirements and confirm supervising hairdresser or barber instructions. 1.2.Apply wraps and towels to ensure client protection and safety. 1.3.Position client’s neck and head to ensure access to hair, scalp, forehead and nape and maintain client comfort and safety.
2. Rinse reformation product from hair.	2.1.Take personal precautions to prevent operator skin reactions to chemicals, according to organisational procedures. 2.2.Rinse hair thoroughly and evenly using tepid water to remove residual reformation chemicals. 2.3.Control water temperature, flow and direction. 2.4.Blot excess water from hair gently and evenly without disturbing hair on rods.
3. Neutralise, rinse and condition hair.	3.1.Select neutralising products to match reformation products and according to supervisor instructions. 3.2.Measure, apply and process neutralising products, according to product and supervisor instructions, without disturbing hair on rods. 3.3.Remove rods gently without undue stretch to newly reformed hair. 3.4.Rinse hair thoroughly to remove residual neutralising chemicals after specified product instruction processing time. 3.5.Apply and remove conditioning products according to product and supervisor instructions. 3.6.Absorb excess water with towels and use a large wide-tooth comb to gently untangle hair from underneath and from ends to roots. 3.7.Throughout service, use products to minimise waste and water resources efficiently. 3.8.Dispose of hazardous and other waste safely according to organisational procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	• interpret sometimes unfamiliar and detailed documents including organisational procedures, product instructions and safety data sheets.
Oral communication skills to:	• ask open and closed probe questions and actively listen to clarify and confirm service instructions.
Numeracy skills to:	• measure and apply products in proportions that minimise waste • calculate and follow processing times and time allowed to complete client service.
Planning and organising skills to:	• logically sequence stages of preparation and service using supervisor’s instructions to guide activities.

Unit Mapping Information

SIHHHRS201A Rinse and neutralise chemically restructured hair

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHREF005 Rinse and neutralise chemically restructured hair

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

for at least four clients, correctly comprehend, confirm and follow instructions from a supervising hairdresser or barber to:

rinse chemical reformation products from hair

apply and rinse neutralising products; and

condition hair with post treatment products.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

organisation’s neutralising and conditioning products:

product purpose

action on the hair; how neutralising products set the reformed shape of the hair

application instructions

processing times

role and basic content of Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

industry practices and organisational procedures for:

client comfort and safety with particular emphasis on:

using gown and towels to protect client clothes

avoiding product contact with eyes

monitoring client head, neck and scalp comfort

work health and safety for providing chemical hair reformation treatments, with particular emphasis on:

avoiding product contact with operator eyes and skin

avoiding inhalation of fumes during application

using correct posture to avoid fatigue and injury

minimising wastage of neutralising and conditioning products

water efficiency

waste disposal with particular emphasis on environmentally sound disposal methods for hazardous and other hairdressing waste.

Assessment Conditions

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

a supervising hairdresser or barber from whom the individual takes instructions

paying clients with different hair reformation requirements; these can be:

clients in a hairdressing or barbering industry workplace, or

clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

sufficient client traffic to allow for prioritisation of tasks so that clients are serviced effectively in a logical sequence

activities that require the individual to work with commercial speed, timing and productivity to:

deal with multiple tasks simultaneously

complete client services within designated timeframes that reflect accepted industry practice

a basin services area with:

shampoo back wash basins with hot and cold running water and adjustable temperature controls

shampoo hoses or spray attachments

client shampoo chairs or couches

clean client gowns or wraps

clean client towels

a diverse professional range of neutralisers

a diverse professional range of conditioning products used after reformation treatments

product:

instructions

Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

organisational procedures for:

client comfort, safety and hygiene

work health, safety and hygiene for providing chemical hair reformation treatments

waste minimisation

water efficiency

disposal of hazardous and other waste.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHTLS001 Provide technical leadership to hairdressing teams

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to provide technical direction to team members providing a range of client services. It also involves improving own technical skills via professional development activities.

This unit applies to senior hairdressers and barbers who work in salons, or as session stylists, or technical advisors to product companies. They work independently, have considerable specialist skills and knowledge and provide technical leadership, training and support to team members.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Technical Leadership

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Model high standards of professional competence.	1.1.Work with professional technical and service proficiency according to organisational service values. 1.2.Act as a positive role model for others through professional performance.
2. Provide technical direction to manage client services.	2.1.Assist team members to assess client needs and characteristics to determine optimum recommendations for client service. 2.2.Encourage and value all contributions towards planning the client service. 2.3.Monitor provision of client services, provide technical advice and assist team members with technical questions. 2.4.Examine and assess referred technical problems professionally and positively. 2.5.Determine technical resolution and communicate to team members unambiguously and concisely. 2.6.Review client service outcomes and provide feedback to team members. 2.7.Contribute to technical skills development of team members through ongoing demonstration of techniques, coaching and supervision.
3. Enhance own technical proficiency.	3.1.Seek and consider constructive criticism to improve own professional competence and technical skills. 3.2.Engage in a range of professional development activities, industry networks and events to improve own professional technical competence.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Oral communication skills to:	ask open and closed probe questions and actively listen to clarify ambiguities and understand technical problems resolve technical problems in a professional and constructive manner.
Planning and organising skills to:	manage own timing and productivity to effectively monitor the provision of multiple client services.

Unit Mapping Information

SIHHTLS401A Provide technical leadership within the hairdressing context.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHTLS001 Provide technical leadership to hairdressing teams

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

take responsibility for the technical direction of a hairdressing or barbering team over six, three hour work periods

across those work periods, cumulatively, monitor provision of services, provide technical advice and assist team members with technical questions for the following client services:

client consultation

haircutting

haircolouring or lightening

hair styling and finishing

across those work periods, cumulatively:

resolve any technical issues that require remedial client action

review client service outcomes for six clients and provide feedback to individual team members providing services

coach team members by demonstrating techniques for three different hairdressing or barbering services

source three different professional development opportunities to improve personal technical skills.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

for industry and the organisation in particular:

personal services values and business objectives

client service and complaint resolution policies and procedures

practices for managing quality assurance of client services

concepts of continuous improvement for technical delivery of hair services and how to manage this at an operational level

problem-solving and decision-making processes and techniques and application to typical technical hair service issues

different leadership styles and characteristics of effective technical leadership

techniques for motivating team members to achieve technical proficiency and provide quality client service outcomes:

involving individuals and teams in decision making processes

providing encouragement and opportunities for skill development

recognising abilities, achievements and positive workplace behaviour

providing encouragement, constructive criticism and coaching.

Assessment Conditions

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace, or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public, or

industry venues and sites where session events are operated, or

session venues and sites operated within a training organisation where real session events are staged in live time.

Assessment must ensure use of:

paying clients with different service requirements; these can be:

clients in a hairdressing or barbering industry workplace, or

clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business, or

models or performers in a session styling setting

a team whose technical performance is the responsibility of the individual; this can comprise:

team members in a hairdressing or barbering industry workplace, or

people who participate as team members in a simulated hairdressing or barbering workplace, or

people who participate in session styling events

sufficient client traffic to allow for prioritisation of tasks so that clients are serviced effectively in a logical sequence

activities that require the individual to work with commercial speed, timing and productivity to:

deal with multiple hairdressing or barbering tasks simultaneously

ensure that client services are completed within designated timeframes that reflect accepted industry practice

a ventilated product preparation area with:

preparation benches

product storage areas including secure storage for hazardous substances

washing up sink with hot and cold running water for cleaning equipment

operator hand washing facilities:

basin with hot and cold running water

liquid soap

single use towels or hand dryer

a basin services area with this equipment and consumables:

shampoo back wash basins with hot and cold running water and adjustable temperature controls

shampoo hoses or spray attachments

client shampoo chairs or couches

clean client gowns or wraps

clean client towels

hairdressing or barbering services workstations with:

one mirror per workstation

one adjustable client services chair per workstation

tools and equipment used to provide the following services:

haircutting:

haircutting scissors

texturising and thinning shears

electric clippers and attachments

hair colouring and lightening:

tint brushes and combs

foils

hair styling and finishing:

thermostatically controlled ceramic flat irons

blow dryers with heat diffusers

heat lamps

hairdryers

general cross-service tools:

client skin stain prevention products

liquid measure

plastic bowls

combs

hair and neck brushes

sectioning clips

hair rollers of different sizes

pin curl clips

personal protective equipment:

apron

disposable safety masks or safety goggles

rubber or disposable gloves

skin barrier cream

a diverse professional range of hair products for:

shampooing and conditioning

hair colouring and lightening

hair styling and finishing

organisational client service and complaint resolution policies and procedures.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate IV qualification in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHTLS002 Research and use hairdressing trends to advance creative work

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to research emerging hair design trends and technologies and to experiment with a chosen range. It also requires the ability to evaluate the introduction of commercially viable new services to meet ever-changing consumer demands.

This unit applies to senior hairdressers and barbers who work in salons, or as session stylists, or technical advisors to product companies. They work independently, have considerable specialist skills and knowledge and provide technical leadership, training and support to team members.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Technical Leadership

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Research emerging trends and technologies in the hairdressing industry.	1.1.Identify emerging design trends and technologies using appropriate sources of information. 1.2.Research and adapt relevant ideas and approaches from other industry practitioners considering intellectual property and copyright requirements. 1.3.Evaluate currency and credibility of information gathered. 1.4.Examine and clarify implications and consequences of emerging trends and technologies. 1.5.Assess resource requirements and costs associated with new techniques and experimental approaches. 1.6.Critique and review emerging trends and technologies with relevant team members.
2. Experiment with new hair techniques and technology.	2.1.Conduct trials of researched designs, techniques and technologies. 2.2.Adapt or introduce new products, materials, tools and equipment for the achievement of different effects. 2.3.Assess results of experimentation, balancing need for creative effectiveness and cost practicality. 2.4.Engage in professional discussion about results of research and experimentation and make decisions on introducing new techniques and technologies. 2.5.Identify resource requirements associated with introducing chosen techniques and technologies and commercial viability of offering new services.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to	interpret and analyse complex information about design concepts, emerging hair design trends and technology.
Oral communication skills to:	articulate and debate conceptual ideas with professional design colleagues.
Initiative and enterprise skills to:	proactively use opportunities to update knowledge of hair design trends and emerging technology.
Teamwork skills to:	use professional discussions with other practitioners to analyse design trends and results of experimentation.
Planning and organising skills to:	establish a research process, collect and evaluate research data to inform professional development.
Self-management skills to:	critically analyse information and formulate positions on design trends.
Technology skills to:	use computers and the Internet to research information.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHTLS002 Research and use hairdressing trends to advance creative work

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

complete a research project using information from at least three different sources to:

identify and explore emerging hair design trends and technologies:

develop a report which covers:

analysis of emerging design trends and technologies

implications of adoption including implications for the commercial viability of hair designs that align to emerging trends

impacts on own current design practice

potential for generating commercial opportunities

information on discussions and debates and the individual’s position on emerging design trends and technologies

plans for integrating emerging trends to own professional design practice

trial and experiment with three design trends and associated techniques and technologies, chosen from the above research project

add to the research report:

results of experimentation with design trends, techniques and technologies

any experiences where design skills have been extended by using emerging trends during or post research.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of reliable information on emerging hair design trends and technologies:

local and international industry associations

professional design practitioners

trade magazines

trade shows

industry seminars

suppliers of professional hair products, tools, and equipment

primary components of copyright, intellectual property and design laws:

business or individual’s rights over original designs

business or individual’s responsibility to comply with laws that protect copyrighted products

extent to which work can be used or adapted

procedures for seeking permission to use or adapt the work of others and, systems for the administration of copyright

for emerging hair design trends and technologies:

implications of adoption

impacts on own current design practice

potential for generating commercial opportunities

methods for engaging in professional discussion and debate.

Assessment Conditions

Skills for experimentation must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace, or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment, or

industry venues and sites where session events are operated, or

session venues and sites operated within a training organisation where real session events are staged in live time.

Assessment must ensure use of:

clients, models or performers on whom designs and techniques can be trialled

people with whom the individual can engage in professional discussion; these can be:

people in an industry workplace or

people who participate in project activities, role plays or simulated activities within a training organisation

a ventilated product preparation area with:

preparation benches

product storage areas including secure storage for hazardous substances

washing up sink with hot and cold running water for cleaning equipment

operator hand washing facilities:

basin with hot and cold running water

liquid soap

single use towels or hand dryer

a basin services area with:

shampoo back wash basins with hot and cold running water and adjustable temperature controls

shampoo hoses or spray attachments

client shampoo chairs or couches

clean client gowns or wraps

clean client towels

hairdressing or barbering services workstations with:

one mirror per workstation

one adjustable client services chair per workstation

tools and equipment used to provide the following services:

haircutting:

haircutting scissors

texturising and thinning shears

electric clippers and attachments

hair colouring and lightening:

tint brushes and combs

foils

hair styling and finishing:

thermostatically controlled ceramic flat irons

blow dryers with heat diffusers

heat lamps

hairdryers

general cross-service tools:

client skin stain prevention products

liquid measure

plastic bowls

combs

hair and neck brushes

sectioning clips

hair rollers of different sizes

pin curl clips

personal protective equipment:

apron

disposable safety masks or safety goggles

rubber or disposable gloves

skin barrier cream

a diverse professional range of hair products for:

shampooing and conditioning

hair colouring and lightening

hair styling and finishing.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold the Certificate IV qualification in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHTLS003 Work as a session stylist

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to plan and execute finished hair designs for sessions. It requires the ability to identify session objectives and style requirements, present, consult on and confirm design concepts and to create the finished designs when the session is being staged. Sessions are diverse and can include fashion parades, hair shows, technical seminars, platform demonstrations, training sessions and fashion shoots as well as film, television and theatre productions.

This unit applies to senior hairdressers and barbers who work in and outside the salon preparing hair for the event. They work independently, have considerable specialist skills and knowledge and may provide technical leadership, training and support to team members.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Technical Leadership

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Interpret the creative brief.	1.1.Analyse objectives of the session to determine overall design concepts. 1.2.Participate in preliminary concept meetings to discuss hair design requirements for the type of production. 1.3.Identify relevant factors that may determine and affect the finished designs.
2. Conduct and evaluate research and planning.	2.1.Complete research and analyse findings to develop hair design concepts. 2.2.Organise and update research materials, findings and documentation for use during design development process. 2.3.Generate initial concepts according to research findings and discuss with relevant personnel.
3. Consult and discuss finished design.	3.1.Establish specific requirements by physical and visual examination of individual models or performers. 3.2.Consult on and confirm finished hair designs appropriate to the character, performance, production or event.
4. Create current, creative and period hair designs.	4.1.Maintain operator and model or performer comfort and safety during each stage of the process according to organisational procedures. 4.2.Select and use products, materials, tools and techniques to achieve established design results. 4.3.Reflect a predetermined era accurately in finished hair designs, where relevant to the production or event. 4.4.Complete finished hair designs within required timeframes. 4.5.Confirm session director and model or performer satisfaction with finished hair design. 4.6.Document finished hair designs to assist with future performances, events or continuity.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	• interpret and analyse complex briefs and unfamiliar and complex research information.
Oral communication skills to:	• ask open and closed probe questions and actively listen to discuss and negotiate hair design requirements.
Numeracy skills to:	• calculate quantities of resources required for session.
Planning and organising skills to:	• efficiently manage operational logistics for delivery of hair design services prior to and during event staging and according to agreed timeframes.
Technology skills to:	• use computers and the Internet to research information.

Unit Mapping Information

SIHHTLS403A Work as a session stylist

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHTLS003 Work as a session stylist

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

respond to two different client briefs for different sessions and for each:

complete required research to develop appropriate hair design concepts

develop and present documented design concepts which must include:

description of overall design concepts

folio of illustrative material with sketches of designs

lists of resources required to achieve designs, any special garments, props and materials

work as a session stylist to achieve confirmed finished hair designs appropriate to the character, performance, production or event for at least two different sessions.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

key characteristics and interrelationships of the elements and principles of hair design and use in achieving a wide range of finished hair designs

sources of reliable information on period hair design

the history of contemporary and period hair design, eras and the popular designs and colours

selection, safe application and effects on the hair of:

colour and lightening products

chemical reformation products

the care and maintenance of, and techniques for attaching, human and synthetic hairpieces

hair product range available for the session:

product purpose

action on the hair

mixing and application instructions

processing and developing times

role and basic content of Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content

industry practices and organisational procedures for:

model or performer comfort and safety with particular emphasis on:

using gown and towels to protect clothes

avoiding product contact with eyes

monitoring scalp comfort and condition

work health and safety when working as a session stylist at external venues.

Assessment Conditions

Skills must be demonstrated in venues or sites where sessions are staged; these can be:

industry venues and sites or

venues and sites operated within a training organisation where real session events are staged in live time.

Assessment must ensure use of:

activities that require the individual to work as a session stylist in live event time where time pressures and constraints play a key factor

models or performers, for whom the individual provides services

session directors or coordinators with whom the individual can consult; these can be:

people in industry; or

people who participate in project activities, role plays or simulated activities within a training organisation

client briefs for sessions to allow the individual to consider appropriate hair design concepts

a hairdressing or barbering services workstation set up at a session venue or site

hairdressing equipment and a diverse range of tools, set up at a session venue or site, that match the hair design requirements of the particular session

a diverse professional range of hair products that match the hair design requirements of the particular session

organisational procedures for:

model or performer comfort and safety

work health and safety when working as a session stylist at external venues.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold the Certificate IV qualification in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHTRI001 Identify and treat hair and scalp conditions

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to recognise a range of hair and scalp conditions as part of a pre-hair service analysis, to advise on and provide remedial treatments for minor conditions and to advise clients to seek further advice for abnormal or contagious conditions.

This unit applies to hairdressers and barbers with well-developed skills who work in hairdressing salons or barber shops. They use discretion and judgement to manage the client service and take responsibility for the outcomes of their own work.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Trichology

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Consult with client to assess hair and scalp condition.	1.1.Use standard infection control precautions, throughout all services, according to health regulations and organisational procedures. 1.2.Visually and physically examine and analyse client hair and scalp as part of pre-hair service assessment. 1.3.Engage client in a discussion about recent hair treatments, and symptoms of hair or scalp conditions.
2. Recognise abnormal and other hair and scalp conditions.	2.1.Recognise abnormal conditions, including contagious ones, outside scope of ability to treat. 2.2.Counsel client to seek treatment advice from health care professionals. 2.3.Recognise and evaluate other hair and scalp conditions and consider suitable salon treatment options and products. 2.4.Discuss treatment options and costs and obtain client agreement to proceed with recommendations.
3. Treat hair and scalp.	3.1.Select and prepare remedial treatment products based on hair and scalp analysis and desired action. 3.2.Apply, process and remove remedial treatment products according to product instructions. 3.3.Use water resources efficiently and dispose of treatment waste safely according to health regulations and organisational procedures. 3.4.Advise on home care treatment and recommend products. 3.5.Update client history to include full details of service.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret sometimes unfamiliar and detailed documents including organisational procedures, health regulations and product instructions.
Oral communication skills to:	ask open and closed probe questions and actively listen to effectively interact with client and meet their needs discuss hair and scalp conditions professionally and sensitively.
Numeracy skills to:	measure and apply hair and scalp treatment products in proportions that minimise waste calculate and follow treatment processing times.
Planning and organising skills to:	manage own timing and productivity to complete treatments within organisational service times.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHTRI001 Identify and treat hair and scalp conditions

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

complete a hair and scalp analysis on five different clients to determine suitable salon treatment options and products for:

chemically treated hair

physically damaged hair

highly stressed hair

hair conditions that would benefit from protein and moisture treatments

integrate the use of infection control precautions and organisational procedures to complete these types of head and scalp treatments for three different clients:

protein treatments

moisture treatments

medicated treatments

record the following details of the hair and scalp treatment service in the history for each client serviced:

pre-treatment analysis

client symptoms

treatment and products used

outcomes achieved

recommended home care treatment and products.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

skin biology, at an elementary level of understanding:

main structure, functions and role of skin

structure and function of the glands of the skin:

distribution and development of skin glands

production, composition and functions of sebum, eccrine and apocrine sweat fluids

glands and muscles associated with the hair and hair follicles:

structural and cellular features of a hair follicle

sebaceous glands

arrector pili muscle

common abnormal scalp conditions, symptoms and visual signs:

head lice

scabies

ringworm

dry or oily dandruff

seborrhoea

psoriasis

visual characteristics of these hair and scalp types:

normal

oily

dry

physically damaged

chemically damaged

highly stressed

types of hair conditions that can benefit from protein and moisture treatments, when and why these would be used

key features of the organisation’s remedial hair and scalp treatment range:

formulation

product purpose and efficacy

physical effects on the hair and scalp, at a basic level of understanding

application instructions

processing times

types of finishing techniques and equipment that should be used post treatment to avoid further hair damage and breakage

the transmission routes of infectious conditions:

direct contact (client to operator, operator to client, operator to operator)

non-intact skin (cuts, abrasions, lesions)

work surfaces

equipment

key features of, and reasons for, standard infection-control precautions:

hand washing and drying before and after client contact, cleaning and waste disposal and using occlusive dressings for own cuts and abrasions

using alcohol-based hand rub solutions as an adjunct to hand washing

using personal protective equipment, particularly gloves, gowns, aprons, face masks and eye protection

using single use treatment products or decanting bulk products into single use bowls

cleaning, disinfecting or sterilising reusable equipment

cleaning or disinfecting work surfaces, client gowns and towels

appropriate handling and disposal of single use items and clinical (infectious) waste

basic aspects of local government, state or territory health regulations applicable to hair and scalp treatments

industry practices and organisational procedures for:

infection control for hair and scalp treatments

using correct operator posture during treatment to avoid fatigue and injury

minimising product wastage

water efficiency

waste disposal with particular emphasis on sound disposal methods for clinical (infectious) waste.

Assessment Conditions

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

paying clients, with different hair and scalp treatment requirements; these can be:

clients in a hairdressing or barbering industry workplace, or

clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

sufficient client traffic to allow for prioritisation of tasks so that clients are serviced effectively in a logical sequence

activities that require the individual to work with commercial speed, timing and productivity to:

deal with multiple tasks simultaneously

complete client services within designated timeframes that reflect accepted industry practice

a product preparation area with:

preparation benches

product storage areas

washing up sink with hot and cold running water for cleaning equipment

disinfectant and sterilising products for equipment and work surfaces

operator hand washing facilities:

basin with hot and cold running water

liquid soap

single use towels or hand dryer

alcohol-based hand rub solutions

operator personal protective equipment:

apron

disposable safety masks

rubber or disposable gloves

hand care cream

a diverse professional range of hair and scalp treatment products:

for dry hair and scalp

for oily hair and scalp

for chemically treated hair

for physically damaged hair

for highly stressed hair

for abnormal skin conditions, including psoriasis, seborrhoea, and dry and oily dandruff

medicated shampoos and treatments

a hairdressing or barbering services workstation with:

one mirror per workstation

one adjustable client services chair per workstation

a basin services area with:

shampoo back wash basins with hot and cold running water and adjustable temperature controls

shampoo hoses or spray attachments

client shampoo chairs or couches

clean client gowns or wraps

clean client towels

product instructions

template client history records

current plain English regulatory documents distributed by government regulators for health, and infection control

organisational procedures for:

infection control

waste minimisation

water efficiency

disposal of clinical (infectious) and other waste.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or;

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHTRI002 Conduct trichological assessments

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to assess client hair and scalp conditions and provide advice that may result in referral to another professional, or the development and provision of therapeutic approaches.

The assessing hairdresser or barber may or may not provide the resultant therapy which is covered by another unit.

This unit applies to senior hairdressers and barbers who work in salons. They work independently, have considerable specialist skills and knowledge and provide technical leadership, training and support to team members.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Trichology

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Consult and examine client.	1.1.Use standard infection control precautions, throughout assessment, according to health regulations and organisational procedures. 1.2.Establish rapport with client and obtain relevant information to determine expectations and requirements. 1.3.Question client to obtain and record details of client symptoms, history of complaint, previous treatments and general health. 1.4.Visually and physically examine hair and scalp condition. 1.5.Determine need for microscopic analysis of sample hairs and explain process to client. 1.6.Gather hair samples from appropriate areas of scalp without damage to samples. 1.7.Mount hair samples on microscopic slide and examine, interpret and record observations.
2. Discuss dietary health.	2.1.Seek information on client’s current dietary health and nutritional intake. 2.2.Explain the importance of food and nutrients to healthy hair and scalp and the efficacy of trichological treatments. 2.3.Provide basic dietary advice to support the outcomes of trichological treatments. 2.4.Counsel client to seek specialist nutrition advice from health care professionals, as required.
3. Assess the problem.	3.1.Organise and analyse information collected from physical and visual examination and microscopic analysis. 3.2.Identify abnormal hair and scalp conditions, including contagious ones, and counsel client on potential remedial actions. 3.3.Assess trichological problems and causes, based on client examination and analysis. 3.4.Determine beneficial trichological treatments suited to client hair and scalp condition.
4. Communicate the assessment.	4.1.Explain consultation assessment to client and answer questions with clarity. 4.2.Discuss treatment options and costs and confirm a treatment program suitable for client needs. 4.3.Refer client to other professionals where assessment indicates treatment is outside scope of own ability. 4.4.Complete a full trichological assessment report.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret sometimes unfamiliar and detailed documents including organisational procedures, health regulations and product information to plan treatments.
Writing skills to:	complete comprehensive records of hair and scalp analysis using correct terminology for trichological conditions.
Oral communication skills to:	ask open and closed probe questions and actively listen to determine client issues, interpret responses and confirm client understanding of information provided discuss hair and scalp discuss hair and scalp conditions professionally and sensitively.
Numeracy skills to:	calculate and record affected hair and scalp areas with precision.
Planning and organising skills to:	manage own timing and productivity to complete assessments within organisational service times.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHTRI002 Conduct trichological assessments

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

integrate the use of infection control precautions and organisational procedures to complete trichological assessments for five different clients

record the following details of the trichological assessment in a comprehensive report for each client serviced:

client symptoms, history of complaint, previous treatments and general health

observations from physical and visual examination of hair and scalp

outcomes of microscopic analysis

presence of any abnormal or contagious conditions which cannot be treated

dietary assessment and advice provided

full analysis of information and treatment options advised to client

advice provided to client to seek treatment from health care professionals

recommended treatment plan and costs.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

hair and scalp biology as it relates to the health of human hair and scalp and the provision of trichological treatments:

main structure, functions and role of skin

skin surface anatomy

major epidermal appendages and dermal structures

major cells of the epidermis

role of vascular, connective and nervous tissue in the dermis

structure and function of the glands of the skin:

distribution and development of skin glands

production, composition, functions and behaviour of sebum, eccrine and apocrine sweat fluids

glands and muscles associated with the hair and hair follicles:

structural and cellular features of a hair follicle

sebaceous glands

arrector pili muscle

growth, development, aging and healing of human hair and scalp as it relates to the provision of trichological treatments:

growth

development

differentiation

cell division and differentiation

growth of the epidermis

mitosis

changes in the skin from foetus to old age

theories about ageing

normal ageing and photo ageing

wound healing, including stages in wound healing

hereditary physical traits and conditions

the gene theory of inheritance

dominant and recessive genes

acne

eczema or atopic dermatitis

seborrheic dermatitis

pigmentation disorders

hair disorders

role of endocrine glands and hormones in the body:

sebaceous gland secretion

sweat secretion

sense reception

growth and healing

hair growth and loss

pigmentation

age-related hormonal change and the skin

functions and dysfunctions of the circulatory system

the interrelationship between the circulatory and endocrine systems

the relationship of the circulatory system to the health of the hair

functions and dysfunctions of the immune system:

auto-immune disorders

alopecia areata

the relationship of the auto-immune system to the health of the hair

the principles of nutrition they relate to the health of human hair and scalp and the efficacy of trichological treatments:

common diet and nutrition-related hair and scalp conditions and symptoms

role of food, nutrients and other food substances

nutritional needs and healthy options:

healthy eating pyramid

guidelines for specific nutrients

functions of the digestive system, including mechanical and chemical digestive processes, and main functions of these organs:

mouth and salivary glands

oesophagus

stomach

small intestine

large intestine

rectum

anus

pancreas

gall bladder

liver

main functions of the excretory system and these organs:

kidneys

liver

lungs

skin

common trichological disorders, symptoms, visual signs and treatment options:

adverse effects of previous treatments on the hair and scalp

alopecia areata

androgenetic alopecia

diffuse hair loss

dry or oily dandruff

head lice

pityriasis versicolor

psoriasis

ringworm

scabies

seborrheic dermatitis

seborrhoea

tinea capitis

traction alopecia

role and limitations of trichology in the management of a range of skin disorders

key features of the organisation’s remedial trichological product range:

formulation

product purpose, benefits and efficacy

physical effects on the hair and scalp

contraindications to use:

skin disorders or diseases

allergic reactions

the transmission routes of infectious conditions:

direct contact (client to operator, operator to client, operator to operator)

non-intact skin (cuts, abrasions, lesions)

work surfaces

equipment

key features of, and reasons for, standard infection-control precautions:

hand washing and drying before and after client contact, cleaning and waste disposal and using occlusive dressings for own cuts and abrasions

using personal protective equipment, particularly gloves, gowns, aprons, face masks and eye protection

cleaning, disinfecting or sterilising reusable equipment

cleaning or disinfecting work surfaces, client gowns and towels

appropriate handling and disposal of single use items and clinical (infectious) waste

basic aspects of local government, state or territory health regulations applicable to hair and scalp treatments

industry practices and organisational procedures for:

infection control for hair and scalp assessments

waste disposal with particular emphasis on sound disposal methods for clinical (infectious) waste.

Assessment Conditions

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

paying clients, with different hair and scalp conditions; these can be:

clients in a hairdressing or barbering industry workplace, or

clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

activities that require the individual to work with commercial speed, timing and productivity to complete client services within designated timeframes that reflect accepted industry practice

a hairdressing or barbering services workstation with:

one mirror per workstation

one adjustable client services chair per workstation

clean client gowns or wraps

clean client towels

operator personal protective equipment:

apron

disposable safety masks

rubber or disposable gloves

microscope and slides suitable for microscopic analysis of hairs

disinfectant and sterilising products for equipment and work surfaces

template trichological assessment records

current plain English regulatory documents distributed by government regulators for health, and infection control

organisational procedures for:

infection control

disposal of clinical (infectious) waste.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and

hold a Certificate IV qualification in Hairdressing, or be able to demonstrate equivalence of competencies; and:

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBHTRI003 Develop and apply scalp treatment therapies

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to develop and apply individual or multiple scalp treatments in response to trichological assessments. The treating hairdresser or barber may or may not have completed the initial assessment. It also requires communication with clients to provide advice on self-administered parts of the treatment program and lifestyle factors to be adhered to between clinical treatments.

This unit applies to senior hairdressers and barbers who work in salons. They work independently, have considerable specialist skills and knowledge and provide technical leadership, training and support to team members.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Trichology

Unit Sector

Hairdressing

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Determine appropriate therapy.	1.1.Determine appropriate therapy based on client trichological assessment and available salon scalp therapies. 1.2.Propose a treatment plan including costs according to selected therapies. 1.3.Obtain client agreement to proceed with recommendations.
2. Provide therapy.	2.1.Use standard infection control precautions, throughout all services, according to health regulations and organisational procedures. 2.2.Select and prepare treatment products, equipment and treatment area required for service. 2.3.Provide remedial therapy according to the treatment plan. 2.4.Apply topical treatments according to the treatment plan. 2.5.Use water resources efficiently and dispose of treatment waste safely according to health regulations and organisational procedures.
3. Counsel client and review treatment.	3.1.Counsel client about beneficial home hair care treatments, routines and lifestyle adjustments. 3.2.Use questioning and visual examination to review treatment progress and improvement to scalp condition. 3.3.Adjust or vary treatment where indicated by review. 3.4.Update client history to include full details of service.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret sometimes unfamiliar and detailed documents including organisational procedures, health regulations, trichological assessment and product information.
Oral communication skills to:	ask open and closed probe questions and actively listen to determine client issues, interpret responses and confirm client understanding of information provided discuss scalp conditions professionally and sensitively.
Numeracy skills to:	measure and apply scalp treatment products in proportions that minimise waste calculate and follow treatment processing times.
Planning and organising skills to:	manage own timing and productivity to complete treatments within organisational service times.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBHTRI003 Develop and apply scalp treatment therapies

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

integrate the use of infection control precautions and organisational procedures to complete a series of staged scalp treatments for five different clients

for each client, review the trichological assessment to determine suitable treatment options, products and a treatment plan

across the five clients, cumulatively, provide these types of treatments:

conditioning creams

medicated shampoos and treatments

creams for scaly problems

those for abnormal skin conditions, which may be psoriasis, seborrhoea, and dry and oily dandruff

record the following details of the scalp treatment service in the history for each client serviced:

severity of client condition and symptoms for the stage of treatment

treatment and products used in response to the trichological assessment

outcomes achieved at various stages of the treatment regime

recommended home care treatment and lifestyle adjustments.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

skin biology, at an elementary level of understanding:

main structure, functions and role of skin

structure and function of the glands of the skin:

distribution and development of skin glands

production, composition and functions of sebum, eccrine and apocrine sweat fluids

glands and muscles associated with the hair and hair follicles:

structural and cellular features of a hair follicle

sebaceous glands

arrector pili muscle

common trichological disorders, symptoms, visual signs and treatment options:

adverse effects of previous treatments on the hair and scalp

alopecia areata

androgenetic alopecia

diffuse hair loss

dry or oily dandruff

head lice

pityriasis versicolour

psoriasis

ringworm

scabies

seborrheic dermatitis

seborrhoea

tinea capitis

traction alopecia

key features of the organisation’s trichological scalp treatment range:

formulation

product purpose and efficacy

physical effects on the hair and scalp

application instructions

processing times

the transmission routes of infectious conditions:

direct contact (client to operator, operator to client, operator to operator)

non-intact skin (cuts, abrasions, lesions)

work surfaces

equipment

key features of, and reasons for, standard infection-control precautions:

hand washing and drying before and after client contact, cleaning and waste disposal and using occlusive dressings for own cuts and abrasions

using alcohol-based hand rub solutions as an adjunct to hand washing

using personal protective equipment, particularly gloves, gowns, aprons, face masks and eye protection

using single use treatment products or decanting bulk products into single use bowls

cleaning, disinfecting or sterilising reusable equipment

cleaning or disinfecting work surfaces, client gowns and towels

appropriate handling and disposal of single use items and clinical (infectious) waste

basic aspects of local government, state or territory health regulations applicable to scalp treatments

industry practices and organisational procedures for:

infection control for scalp treatments

using correct operator posture during treatment to avoid fatigue and injury

minimising product wastage

water efficiency

waste disposal with particular emphasis on sound disposal methods for clinical (infectious) waste.

Assessment Conditions

Skills must be demonstrated in a hairdressing or barbering environment; this can be:

a hairdressing or barbering industry workplace or

a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

paying clients with different scalp treatment requirements; these can be:

clients in a hairdressing or barbering industry workplace, or

clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

activities that require the individual to work with commercial speed, timing and productivity to complete client services within designated timeframes that reflect accepted industry practice

a product preparation area with:

preparation benches

product storage areas

washing up sink with hot and cold running water for cleaning equipment

disinfectant and sterilising products for equipment and work surfaces

operator hand washing facilities:

basin with hot and cold running water

liquid soap

single use towels or hand dryer

alcohol-based hand rub solutions

operator personal protective equipment:

apron

disposable safety masks

rubber or disposable gloves

hand care cream

a diverse professional range of trichological scalp treatment products:

conditioning creams

medicated shampoos and treatments

creams for scaly problems

premixed creams

for dry hair and scalp

for oily hair and scalp

for chemically treated hair

for physically damaged hair

for abnormal skin conditions, including psoriasis, seborrhoea, and dry and oily dandruff

a hairdressing or barbering services workstation with:

one mirror per workstation

one adjustable client services chair per workstation

a basin services area with this equipment and consumables:

shampoo back wash basins with hot and cold running water and adjustable temperature controls

shampoo hoses or spray attachments

client shampoo chairs or couches

clean client gowns or wraps

clean client towels

product instructions

trichological assessments on which to base the treatment regime

template client history records

current plain English regulatory documents distributed by government regulators for health, and infection control

organisational procedures for:

infection control

waste minimisation

water efficiency

disposal of clinical (infectious) and other waste.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Certificate IV qualification in Hairdressing, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or

have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBXCCS001 Conduct salon financial transactions

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to conduct financial transactions for the sale of products and services within a personal services environment.

It requires the ability to operate point-of-sale equipment, handle cash, complete sales and reconcile takings.

This unit applies to workers in personal service environments including beauty and hairdressing salons, nail salons and spas. In this environment they work within known routines and guidelines and use a limited range of equipment.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Client Services

Unit Sector

Cross-Sector

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Operate point-of-sale equipment.	1.1 Open and close point-of-sale terminal. 1.2 Clear point-of-sale terminal and transfer tender. 1.3 Conduct cash handling processes. 1.4 Maintain change supplies and cash float in point-of-sale terminal. 1.5 Attend to active point-of-sale terminals. 1.6 Complete records of transaction errors. 1.7 Maintain adequate supplies of dockets, vouchers and point-of-sale documents.
2. Complete point-of-sale transactions.	2.1 Enter sales information into point-of-sale equipment. 2.2 Communicate payment required and identify method of payment. 2.3 Process cash and non-cash transactions. 2.4 Issue correct change, receipts and complete sale documentation as required.
3. Complete refund.	3.1 Explain refund policy and procedure to client. 3.2 Confirm refund requirements and options for exchange with client. 3.3 Complete transaction to issue refund, receipts and sales documentation as required.
4. Remove takings from register or terminal.	4.1 Balance register or terminal at designated times throughout business operation. 4.2 Separate and secure cash float from takings prior to balancing. 4.3 Supply change to register or terminal as required. 4.4 Interpret register or terminal reading or print out. 4.5 Remove and transport cash and non-cash documents according to organisational security policies and procedures.
5. Reconcile takings.	5.1 Count cash and calculate non-cash documents. 5.2 Determine balance between register or terminal reading and sum of cash and non-cash transactions, and record takings. 5.3 Report discrepancies to supervisor.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Numeracy skills to:	estimate the total cost of transaction to determine accuracy of point-of-sale equipment count change required during cash transactions.

Unit Mapping Information

SIBXCCS201A Conduct financial transactions

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBXCCS001 Conduct salon financial transactions

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

operate electronic point-of-sale equipment to accurately perform each of the following transactions on at least two occasions:

cash sales

non-cash sales:

credit card

EFTPOS

refunds/exchanges

demonstrate the following secure payment handling procedures for all transactions listed above:

balancing point-of-sale terminal

calculating non-cash documents

clearing terminal and transferring tender

counting cash

determining change required and denominations of change

ensuring security of cash and non-cash transactions

maintaining cash float

opening and closing of point-of-sale terminal

recording takings

securing cash and non-cash transactions

tendering change.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

cash and non-cash handling procedures:

balancing point-of-sale equipment

change required, denominations of change and tendering change

clearance of terminal and transference of tender

counting cash

maintenance of cash float

opening and closing point-of-sale terminal

recording takings

security of cash and non-cash transactions

organisational policies and procedures relevant to financial transactions:

cash handling security

exchanges and returns

operation of point-of-sale equipment

point-of-sale transactions

work health and safety

functions and procedures for operating point-of-sale equipment:

cash register

EFTPOS terminal

barcode scanner

relevant federal, state or territory legislation:

consumer protection

privacy

GST

work health and safety.

Assessment Conditions

Skills must be demonstrated in a personal services salon environment; this can be:

a industry workplace or

a simulated workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different transaction requirements, who have the expectation that the services provided reflect those of a commercial business

relevant workplace documentation:

organisational policies and procedures relevant to financial transactions

manufacturer instructions.

Assessment must ensure use of:

computer with salon software system

point-of-sale equipment that can process credit cards and EFTPOS transactions

relevant point-of-sale documents:

stock, inventory and price lists

financial transaction dockets and slips

credit and product return slips

sample debit and credit card vouchers.

Assessment activities that allow the individual to:

complete financial transactions within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBXCCS002 Provide salon services to clients

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to provide a complete customer service experience.

It requires the ability to communicate with clients face-to-face or by telephone, schedule appointments, attend and respond to client complaints, and assist clients with special needs.

This unit applies to workers in personal service environments including beauty and hairdressing salons, nail salons and spas. In these environments, they make routine service decisions within a defined range.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Client Services

Unit Sector

Cross-Sector

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Receive clients.	1.1 Welcome client to salon consistent with salon branding, market position and organisational policies and procedures. 1.2 Identify client customer service needs, reasonable requests, or refer to supervisor. 1.3 Source client records or start new record as required. 1.4 Enter client information in record system. 1.5 Direct client to designated service or waiting area.
2. Provide customer service.	2.1 Develop rapport and maintain contact with client during service delivery. 2.2 Identify or anticipate contingencies and take action to maximise client satisfaction. 2.3 Identify and act on opportunities to deliver additional levels of service beyond client’s immediate request. 2.4 Encourage repeat custom through promotion of appropriate services and products. 2.5 Process sales, returns and refunds as required, according to organisational policies and procedures. 2.6 Farewell clients according to organisational policies and procedures.
3. Schedule appointments for clients.	3.1 Schedule appointments according to length of time required for services, availability of staff, and equipment space. 3.2 Confirm appointments with client and cancel or reschedule as required. 3.3 Record details in appointment system.
4. Respond to client complaints.	4.1 Establish nature of complaint and confirm with client. 4.2 Implement complaint resolution procedures as required. 4.3 Promptly refer unresolved complaints to supervisor. 4.4 Take opportunities to turn client dissatisfaction into high quality customer service. 4.5 Complete workplace documentation for client complaint. 4.6 Take follow-up action to ensure client satisfaction.
5. Respond to clients with special needs.	5.1 Identify clients with special needs through observation and questioning. 5.2 Convey a willingness to assist clients. 5.3 Promptly service client needs, or refer and redirect as required.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Oral communication skills to:	use open and closed probe questions to clarify and confirm client requirements and complaints.
Numeracy skills to:	calculate treatment times.
Planning and organising skills to:	deal with clients in a logical sequence so that clients are served effectively.
Teamwork skills to:	handover clients to colleagues for services.
Self-management skills to:	maintain discretion and client confidentiality.
Technology skills to:	operate telephone equipment use electronic communication media operate computer with salon software system to schedule appointments.

Unit Mapping Information

SIBXCCS202A Provide service to clients

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBXCCS002 Provide salon services to clients

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role and:

integrate hairdressing or beauty technical skills, and provide service to hairdressing or beauty clients for a minimum of twelve, three hour work periods that individually or in combination demonstrate:

accessing client records

appropriate verbal and non-verbal communication

correct telephone techniques

dealing with clients in a culturally appropriate manner

dealing with difficult or abusive clients

effective questioning and active listening techniques to establish client needs

face to face communication techniques

greeting and farewelling techniques

interpreting and maintaining client records

receiving clients and making appointments

resolving complaints with remedial actions

scheduling client appointments.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

principles of quality customer service and positive communication techniques:

voice tonality and volume

body language

essential features, conventions and usage of these types of communication media:

telephone

email

letters

industry expectations of hairdressing and beauty workers:

professional service standards

attitudes to working with clients

ethics of professional behaviour

personal presentation and hygiene standards

federal, state or territory legislation relevant to providing salon service to clients:

anti-discrimination

consumer protection

privacy

work health and safety

organisational policies and procedures:

communicating with clients

handling and resolving complaints

customer service techniques

personal grooming and presentation

product returns

promoting products and services

receiving clients

record keeping

sales and refunds

scheduling clients

work health and safety

possible remedial actions for resolving client complaints:

complimentary service

fuller explanation

referral to supervisor

refund of charges

replacement of product

samples

special packages of services

special needs of client:

language needs and cultural understandings

mobility or other disability assistance

payment arrangements

organisational processes and equipment:

client record system

functions and use of appointment system

functions and use of telephone

location of workplace areas and sections

message procedures for:

telephone

email

messages taken in person

workplace product and service range.

Assessment Conditions

Skills must be demonstrated in a personal services salon environment; this can be:

an industry workplace or

a simulated workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different client service requirements, who have the expectation that the services provided reflect those of a commercial business

relevant organisational policies and procedure manuals for customer service:

customer service techniques

personal presentation

complaint resolution.

Assessment must ensure use of:

computer with salon software system

reception desk

retail display area

telephone.

Assessment activities that allow the individual to:

complete salon services within commercially realistic speed, timing and productivity requirements

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBXCCS003 Greet and prepare clients for salon services

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to meet, greet and prepare clients for a range of beauty treatments, hairdressing or barbering services.

This unit applies to assistants who work in beauty, hairdressing or barber salons under close supervision and with guidance from more experienced or senior operators. They use little judgement and follow procedures and instructions specified by the senior who will manage the client service.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Client Services

Unit Sector

Cross-Sector

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Welcome arriving clients.	1.1.Welcome client promptly, warmly and by name, if known, according to organisational procedures. 1.2.Focus attention completely on the client. 1.3.Advise client of waiting time for commencement of service. 1.4.Make client comfortable and offer beverages and reading material. 1.5.Notify senior operator of client’s arrival.
2. Prepare clients for senior operators.	2.1.Show client to relevant service area and ensure client is safely and comfortably seated. 2.2.Advise client that senior operator will consult prior to service. 2.3.Confirm, with senior operator, service to be provided. 2.4.Select and apply clean wraps and towels of suitable size for client and to suit planned service. 2.5.Check client comfort and offer additional beverages and reading material.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret organisational procedures for meeting and greeting clients and preparing for service.
Oral communication skills to:	ask open and closed probe questions and actively listen to clarify and confirm service instructions and check client comfort.

Unit Mapping Information

SIHHCCS201A Greet and prepare clients for salon services

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBXCCS003 Greet and prepare clients for salon services

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

follow organisational procedures for meeting and greeting clients and preparing for them for service over four two hour work periods

across those work periods, cumulatively prepare clients for at least four different treatments or services and consistently follow senior operator instructions.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

overview of the range of treatments and services offered by the salon to prepare clients for each

features and functions of the salon booking system to interpret details of client bookings

organisational procedures for meeting and greeting clients and preparing for service.

Assessment Conditions

Skills must be demonstrated in a personal services environment; this can be:

a beauty, hairdressing or barbering industry workplace or

a simulated beauty, hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

a senior operator from whom the individual can take instruction

paying clients with different service requirements; these can be:

clients in a beauty, hairdressing or barbering industry workplace, or

clients in a simulated beauty, hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

sufficient customer traffic to allow for prioritisation of tasks so that customers are serviced effectively in a logical sequence

a client reception area with a reception desk, client booking system and client waiting chairs

beauty treatment, hairdressing or barbering services workstations with one adjustable client services chair per workstation

clean client gowns or wraps

clean client towels

a range of reading materials for clients

tea and coffee making facilities and a range of beverage options for clients

organisational procedures for meeting and greeting clients and preparing for service.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

have at least three years full time employment experience in the beauty, hairdressing or barbering industry where they have applied the skills and knowledge covered in this unit of competency; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBXIND001 Comply with organisational requirements within a personal services environment

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to work in a personal services environment by integrating knowledge of workplace rights and responsibilities and organisational policies and procedures, and by using effective team and individual work practices to plan and organise daily work activities.

This unit applies to workers in personal service environments including beauty and hairdressing salons, nail salons and spas. In these environments they make routine service decisions within a defined range in the context of organisational goals, customer service values and standards.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Working in Industry

Unit Sector

Cross-Sector

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Develop knowledge of employment rights and responsibilities.	1.1 Access current information on employee and employer rights and responsibilities. 1.2 Obtain and interpret key information on laws for anti-discrimination, harassment and equal employment opportunity. 1.3 Access and interpret information on national employment standards and specific employment arrangements for current role. 1.4 Comply with employment requirements.
2. Work within organisational requirements.	2.1 Interpret and comply with organisational requirements and responsibilities. 2.2 Seek advice from supervisors and managers to ensure understanding of organisational requirements. 2.3 Interpret staff rosters and provide sufficient notice of unavailability for rostered hours according to organisational policy and procedures. 2.4 Comply with relevant duty of care and legal responsibilities, and support organisational culture. 2.5 Identify roles and responsibilities of colleagues and immediate supervisors for designated lines of communication and reporting lines. 2.6 Identify, recognise and follow behaviour that contributes to a safe and sustainable work.
3. Support work team.	3.1 Display courteous, helpful and non-discriminatory attitude with clients and other team members. 3.2 Take opportunities to enhance level of assistance offered to team members. 3.3 Meet all reasonable requests for assistance within acceptable workplace timeframes. 3.4 Seek assistance from team members, supervisors and managers when required.
4. Maintain personal presentation.	4.1 Observe appropriate dress code and presentation as required by workplace, job role and level of customer contact. 4.2 Follow personal hygiene procedures according to organisational requirements.
5. Develop effective work habits.	5.1 Plan and organise daily work activities within scope of responsibility. 5.2 Act promptly on instructions, information and follow procedures relevant to task. 5.3 Seek advice and direction from appropriate staff to clarify workplace instruction and information. 5.4 Prioritise and complete competing tasks within designated timeframes.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret: detailed organisational policies and procedures unfamiliar plain English documents which describe workplace laws, rights and responsibilities messages, notes, emails, letters, and online communications of varying complexity.
Oral communication skills to:	ask open and closed probe questions and actively listen to clarify workplace instruction, team needs and policies and procedures.
Technology skills to:	access credible online publications and internet resources that builds knowledge on employment rights and responsibilities.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBXIND001 Comply with organisational requirements within a personal services environment

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in context of job role, and to:

access and interpret information about employment rights and responsibilities from these sources:

employer associations

Fair Work Commission

Fair Work Ombudsman

state and territory government boards and commissions for anti-discrimination and equal employment opportunity (EEO)

staff handbooks

trade unions

source information on this range of employee and employer workplace rights and responsibilities:

Fair Work Act 2009: minimum workplace entitlements provided by the National Employment Standards (NES)

relevant state or territory anti-discrimination or equal employment opportunity law:

harassment provisions: types of discrimination and harassment, rights and responsibilities of employees and employers and consequences of non-compliance with the law

reprovisions: rights of employees and responsibilities of employers to make merit-based employment decisions

role of relevant state or territory board or commission in managing complaints

industrial awards for hairdressing and beauty employees

access and interpret organisational policies and procedures that relate to general work practices:

accepting, declining and amending rostered hours

personal and carer’s leave

counselling and discipline

grievances

equal employment opportunity

discrimination and harassment

terms and conditions of employment

integrate hairdressing or beauty technical skills (SHB service or treatment-related units), and comply with organisation requirements for a minimum of four, three hour work assessment periods that individually or in combination demonstrate:

applying workplace dress, hygiene and personal presentation requirements

working effectively as a team member

planning and organising work activities.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of information on employment rights and responsibilities as specified in Performance Evidence

basic aspects of employment related laws covering rights and responsibilities of employees and employers as specified in the Performance Evidence

basic aspects of industrial awards for hairdressing and beauty employees relevant to own job role

primary functions of trade unions for hairdressing and beauty employees relevant to own job role

organisational policies and procedures that relate to general work practices as specified in the Performance Evidence

typical terms and conditions of employment for hairdressing and beauty businesses relevant to own job role

general role boundaries and responsibilities for key hairdressing and beauty industry staff:

beauticians

nail technicians

make-up artists

hairdressers

beauty and spa therapists

supervisors and managers within hairdressing and beauty businesses.

Assessment Conditions

Skills must be demonstrated in a personal services industry environment:

a hairdressing or beauty industry workplace or

a simulated hairdressing or beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure use of:

computers, keyboards and printers

the Internet

current plain English guidelines issued by regulatory bodies covering:

minimum workplace entitlements provided by the National Employment Standards (NES)

relevant state or territory anti-discrimination or equal employment opportunity law:

harassment provisions: types of discrimination and harassment, rights and responsibilities of employees and employers and consequences of non-compliance with the law

equal employment opportunity (EEO) provisions; rights of employees and responsibilities of employers to make merit based employment decisions

role of relevant state or territory boards in managing complaints

plain English information about industrial awards for hairdressing and beauty employees issued by regulatory bodies or unions

organisational policies and procedures that relate to general work practices:

accepting, declining and amending rostered hours

personal and carer’s leave

counselling and discipline

grievances

equal employment opportunity

discrimination and harassment

team members with whom the individual can interact.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBXIND002 Communicate as part of a salon team

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to work as part of a team in a salon or retail cosmetics environment. It requires the ability to communicate with colleagues and senior staff and actively participate in a team work environment.

This unit applies to individuals working in service environments including retail cosmetic outlets, spas, hairdressing, barber, beauty and nail salons. It applies to personnel working in teams at all levels including frontline, supervising and senior team members.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Working in Industry

Unit Sector

Cross-Sector

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Communicate with team members.	1.1.Communicate effectively with team members considering cultural and other differences. 1.2.Use questioning to check understanding and seek clarification to prevent misunderstandings. 1.3.Display respect to team members and adherence to workplace expectations. 1.4.Maintain open communication with team members to ensure transfer of information. 1.5.Share information and ideas with team to enhance work outcomes.
2. Actively participate in teams.	2.1.Identify individual responsibilities for contributing to the achievement of team goals. 2.2.Carry out tasks and responsibilities to achieve workplace goals and organisational expectations. 2.3.Work cooperatively with team members to maximise efficiency and quality of daily work outcomes. 2.4.Seek, acknowledge and act upon constructive feedback from others. 2.5.Participate in team problem-solving to improve outcomes. 2.6.Interact with team members to foster a positive team and work environment reflective of the organisational culture.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret basic written communication documents including hand recorded notes and emails.
Oral communication skills to:	use open questions and paraphrasing to confirm correct understanding use gestures or simple words to communicate where language barriers exist.
Self-management skills to:	recognise when assistance is required of self or others and seek support.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBXIND002 Communicate as part of a salon team

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

effectively communicate with team members and contribute to team outcomes while participating in at least three day-to-day sales and services activities

participate in one team meeting to discuss a sales and service problem and actively contribute towards a resolution.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

conventions and use of a range of communication methods:

verbal communication

non-verbal communication

communication techniques and use in a team context:

open and closed questioning

paraphrasing

effective listening

voice tonality and volume

effective communication techniques with team members of diverse backgrounds:

cultural diversity

special needs

team work principles and the role of teamwork in the achievement of workplace goals

role of feedback in the achievement of team goals

problem-solving strategies for use in the achievement of team goals

techniques for supporting team members in the achievement of required workplace outcomes

standards expected of personal services industry employees in relation to team work:

attitudes

ethics.

Assessment Conditions

Skills must be demonstrated in a retail store or personal services environment; this can be:

an industry workplace or

a simulated retail store or beauty, hairdressing or barbering workplace, set up for the purpose of skills assessment.

Assessment must ensure use of:

team members with whom the individual can interact; these can be:

team members in an industry workplace, or

people who participate in role plays or simulated activities within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and

have at least three years full time employment experience in the beauty, hairdressing, or barbering industry where they have applied the skills and knowledge covered in this unit of competency; this cannot include any indentured traineeship or apprenticeship period.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBXPSM001 Lead teams in a personal services environment

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to lead and manage individuals and teams and support and encourage their commitment to the organisation. It requires the ability to communicate effectively with team members, monitor the quality of day to day work and manage technical and service performance through effective leadership.

This unit applies to all single or multiple outlet businesses providing beauty treatments, hairdressing or barbering services. It applies to senior managers and small business owners who operate with significant autonomy and are responsible for making strategic business management and operational decisions.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Personal Services Management

Unit Sector

Cross-Sector

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Develop team commitment and cooperation.	1.1.Develop organisation’s personal service values and clearly communicate role and importance of quality service to business objectives. 1.2.Act as a positive role model through high standards of personal performance. 1.3.Communicate roles, responsibilities and expectations and promote individual and team work accountability. 1.4.Motivate individuals to deliver effective personal service which shows support for organisational goals. 1.5.Identify, encourage, value and reward individual and team efforts and contributions. 1.6.Model and encourage open and supportive communication within the team. 1.7.Seek feedback from team members and implement changes within bounds of organisational goals and policies.
2. Monitor work operations and support team members.	2.1.Proactively share information, knowledge and experiences with team members to support quality technical and service delivery. 2.2.Assist team members to plan for and prioritise own workload through supportive feedback and coaching. 2.3.Encourage team members to assist each other with work tasks to improve individual and organisational service levels. 2.4.Monitor team and individual performance and provide support and direction to help with technical, service and workload issues. 2.5.Identify individual team member difficulty in meeting technical and service standards and provide supervision and coaching to assist. 2.6.Monitor individual and team understanding of importance of organisational personal service approach and regularly communicate to ensure business objectives are met.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Oral communication skills to:	• develop rapport with and nurture ongoing positive relationships with team members • provide unambiguous information to staff about roles, responsibilities and performance expectations • discuss technical and service skill deficiencies in a professional and constructive manner
Planning and organising skills to:	• coordinate multiple and potentially competing operational priorities for a team.
Self-management skills to:	• take responsibility for team outcomes.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBXPSM001 Lead teams in a personal services environment

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

take responsibility for leading a personal services team over six, three hour work periods

communicate with a team by convening a team meeting, or via electronic communication to:

communicate and discuss the organisation’s personal service values and the role and importance of quality service to business objectives

actively involve team members in a decision-making process to develop one new procedure for delivering one chosen personal services treatment

hold a meeting with two individual team members to discuss their roles and responsibilities and the organisation’s service expectations.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

for personal services businesses and the organisation in particular:

personal services values and business objectives

methods to communicate values, objectives and importance of personal service:

mission statements

client service policies

team meetings

staff emails, newsletters

within job descriptions and performance review documents

key features of personal services operational environments:

different job roles and boundaries of responsibility, including those for:

reception staff

trainees or apprentices

staff providing services and treatments

supervisors

managers

various formats for and the use of job descriptions in communicating staff roles, responsibilities and expectations

different leadership styles and characteristics of effective leadership

techniques for motivating team members and building a team-oriented environment:

affirming respect for individual behaviour and differences

involving individuals and teams in decision making processes

supporting the team to develop mutual concern and camaraderie

providing encouragement and opportunities for skill development

recognising abilities, achievements and positive workplace behaviour

rewarding individuals and teams

facilitating team-building activities

providing encouragement, constructive criticism and coaching to those in training

providing coaching from more experienced operators to those with skill deficits.

Assessment Conditions

Skills must be demonstrated in a personal services environment; this can be:

a beauty, hairdressing or barbering industry workplace or

a simulated beauty, hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

a team whose overall performance is the responsibility of the individual; this can comprise:

team members in a personal services industry workplace; or

people who participate in role plays or simulated activities within a training organisation

paying clients for whom the team is providing services; these can be:

clients in a personal services industry workplace; or

clients in a simulated personal services workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

the following documents which can be actual documents used by a personal services business or generated by a registered training organisation for the purposes of project and assessment activities:

documents which outline personal services values and business objectives; these could include mission statements, client service policies and job descriptions

a range of job descriptions.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Diploma of Salon Management, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a manager for a personal services business where they have applied the skills and knowledge covered in this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBXPSM002 Manage treatment services and sales delivery

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to monitor, maintain and improve sales and service delivery. It requires the ability to develop and implement quality client service practices, determine and monitor sales targets, organise staff training and monitor work operations for productivity.

This unit applies to all single or multiple outlet businesses providing beauty treatments, hairdressing or barbering services. It applies to senior managers and small business owners who operate with significant autonomy and are responsible for making strategic business management and operational decisions.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Personal Services Management

Unit Sector

Cross-Sector

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Develop and implement quality client service practices.	1.1.Develop policies and procedures, in line with organisation’s personal services values, for sales and quality treatment provision and communicate to staff. 1.2.Seek and use client feedback to improve sales and service and share information with staff. 1.3.Encourage staff to take responsibility for meeting client needs and to assist each other to achieve optimum service. 1.4.Monitor staff efficiency and service to ensure standards are met. 1.5.Resolve treatment and service related complaints referred by team members. 1.6.Assess effectiveness of client sales and service practices, including corrective actions. 1.7.Identify, in consultation with staff, systematic problems and adjust practices to improve service quality.
2. Maintain and improve sales and profits.	2.1.Price services based on hourly expenses, treatment time, target profit margin and analysis of client demographic. 2.2.Set, communicate, and regularly review staff product and treatment sales targets and periods. 2.3.Monitor progress towards targets, provide feedback on performance and encourage staff to increase their average client bill. 2.4.Implement staff incentive schemes to increase product sales and client re-booking.
3. Coordinate staff training and support.	3.1.Recognise opportunities to increase sales, safety and treatment service capabilities and arrange relevant staff training. 3.2.Organise staff product and treatment supplier training to support the introduction of new equipment, products and services. 3.3.Allocate a mentor or supervisor to staff in training to ensure on and off-the-job training are blended according to a training plan.
4. Resource and maintain work operations to support sales and service delivery.	4.1.Maintain staff salaries and working conditions in line with current awards, legislation and organisational policies. 4.2.Plan, allocate and maintain adequate resources and stock for optimum sales and service. 4.3.Assess current workloads and allocate work to utilise strengths and attributes of individual team members. 4.4.Regulate access to and use of treatment products to ensure waste minimisation for profitability and environmental sustainability. 4.5.Establish and communicate systems for cleaning, storing and maintaining tools and equipment for optimum use and according to manufacturer instructions. 4.6.Repair or replace faulty equipment as soon as practicable without disruption to service levels. 4.7.Maintain accurate records for sales, service and operational issues.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	• interpret complex information about industrial awards and working conditions.
Writing skills to:	• develop and document comprehensive customer service policies and procedures using language easily understood by all staff.
Oral communication skills to:	• ask open and closed probe questions and actively listen to clarify ambiguities and understand customer complaints • resolve customer complaints in a professional and constructive manner.
Numeracy skills to:	• analyse complex sales and budgetary data to set staff sales targets, and to calculate fixed and variable costs to set profitable selling prices.
Planning and organising skills to:	• coordinate multiple and potentially competing operational priorities for a team.
Initiative and enterprise skills to:	• proactively seek opportunities to improve sales and service delivery and profitability.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBXPSM002 Manage treatment services and sales delivery

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, and ability to:

develop and document and overarching client service and complaint resolution policy

develop procedures for delivery of three specific and different treatments

take responsibility for managing all aspects of sales and service delivery over six, three hour work periods

across those work periods:

resolve any referred client complaints

collect and evaluate customer feedback from at least twelve clients

at the conclusion of the six work periods, determine and report on how sales and service practices could be improved

for two different personal services treatments and two associated products:

calculate and determine a profitable selling price

determine staff sales targets for a one month period and produce documents which clearly present targets

monitor staff sales data and performance and provide weekly feedback on progress towards target

identify training options provided by the suppliers

develop a staff incentive scheme to increase product and service sales

identify systems, that minimise down-time, for cleaning and maintaining equipment associated with the two treatments.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

principles of quality client service

professional service standards expected of personal services personnel

format, contents and use of:

client service and complaint resolution policies and procedures

procedures for the delivery of specific treatments

sales target schedules

sales reports

methods to:

monitor adherence to client service standards and policies

collect client feedback

resolve treatment and service related complaints

for personal services businesses and the organisation in particular:

applicable industrial awards and working conditions

human, equipment and stock resources required to provide treatments relevant to the business type and how to effectively allocate these for service periods

typical volume of work and staffing levels required to effectively service clients

types of fixed and variable business costs

profit margins

sales targets for turnover and profit

methods to determine price structure for personal services treatments:

calculating fixed and variable business costs

calculating opening hours for business

determining average per hour seat or treatment area service time for clients

average treatment time to cover hourly expenses and achieve a profit

methods to determine staff sales targets in line with business turnover and profit objectives

format and content of sales and stock reports and use in analysing sales performance for individual staff members

staff incentive schemes used by personal services businesses

supplier and other options used to provide personal services staff with product, treatment, equipment, sales and safety training

systems for cleaning, storing, repairing and maintaining equipment used in the personal services industry.

Assessment Conditions

Skills must be demonstrated in a personal services environment; this can be:

a beauty, hairdressing or barbering industry workplace; or

a simulated beauty, hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public.

Assessment must ensure use of:

activities that allow the individual to plan for, monitor and evaluate sales and service delivery over an extended time period

team members with whom the individual can interact; these can be:

team members in a personal services industry workplace or

people who participate in role plays or simulated activities within a training organisation

paying clients with whom the individual can interact; these can be:

clients in a personal services industry workplace or

clients in a simulated personal services workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business

computers, printers and general software programs used to produce policies and procedures

the following documents which can be actual documents used by a personal services business or generated by a registered training organisation for the purposes of project and assessment activities:

sales reports

stock reports

client feedback

template:

client service and complaint resolution policies and procedures

sales target schedules

industrial awards relevant to the personal services business.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and:

hold a Diploma of Salon Management, or be able to demonstrate equivalence of competencies; and

have at least three years full time employment experience as a manager for a personal services business where they have applied the skills and knowledge covered in this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBXPSM003 Promote a personal services business

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to develop and integrate a full range of marketing strategies and promotional activities to expand and diversify the client base, maintain and improve client re-booking, and increase average client spend for a personal services business. It requires the ability to monitor, evaluate and adjust marketing activities according to business performance.

This unit applies to all single or multiple outlet businesses providing beauty treatments, hairdressing or barbering services. It applies to senior managers and small business owners who operate with significant autonomy and are responsible for making strategic business management and operational decisions.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Personal Services Management

Unit Sector

Cross-Sector

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Develop marketing strategies.	1.1.Analyse business objectives, key services and products to determine the focus of marketing activities. 1.2.Evaluate customer demographics and target markets for the business as a basis for marketing strategies. 1.3.Determine marketing objectives and strategies in consultation with relevant people and according to the business plan.
2. Determine a marketing mix for the business.	2.1.Balance volumes and pricing of service and product mix to optimise turnover and profit. 2.2.Evaluate costs and benefits of providing different services and products to determine the marketing mix of the business. 2.3.Determine the optimum marketing mix according to market and business needs.
3. Implement marketing strategies.	3.1.Brief persons involved in the marketing effort on roles and responsibilities to ensure successful implementation. 3.2.Plan and implement promotional activities according to marketing objectives and budgetary requirements.
4. Monitor and improve marketing performance.	4.1.Regularly monitor marketing activities and evaluate business performance against targets. 4.2.Analyse performance gaps and take corrective action or set new targets. 4.3.Encourage relevant people to propose ways to improve marketing performance. 4.4.Seek customer reaction to all aspects of the marketing mix, and analyse to improve targeting and outcomes. 4.5.Conduct ongoing research of customer requirements to identify opportunities for change and improvement. 4.6.Monitor changes in markets and investigate new business development opportunities.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	• research, interpret and analyse complex and potentially unfamiliar business and marketing information.
Writing skills to:	• develop and document complex marketing plans and reports on results.
Oral communication skills to:	• consult with a range of people about complex and conceptual issues • provide unambiguous information to staff about roles, and responsibilities for marketing activities.
Numeracy skills to:	• interpret and analyse complex sales, stock and budgetary data • develop complex budgetary projections for various product and service mix scenarios.
Initiative and enterprise skills to:	• proactively seek opportunities to research new markets and implement change to the product and service range.
Self-management skills to:	• take responsibility for marketing initiatives from initial research through to implementation and monitoring of promotional activities.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBXPSM003 Promote a personal services business

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

develop a comprehensive written marketing plan for a given personal services business to include at least:

business profile and objectives

overview of products and services range and product mix

analysis of four different client groups and their product and services preferences

chosen target group/s for marketing activities and rationale for choice

marketing objectives

analysis of current sales and budgeted projections for sales of three different products and three different services to be promoted

comprehensive description of promotional activities to be used and rationale for choice

comprehensive implementation plan for promotional activities including timelines, responsibilities and performance indicators

methods used to evaluate customer satisfaction with products and services offered

methods used to monitor effectiveness of marketing program

evaluate product and service performance against targets, analyse performance gaps and propose corrective actions for given marketing situations which may or may not be those covered by the above plan.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

for personal services businesses and the organisation in particular:

business objectives

current products and services range and availability of new

different client demographics and their product and service preferences

for a range of traditional, new and emerging marketing strategies and promotional activities:

uses, risks and benefits

efficacy in reaching and appealing to target markets

new and emerging marketing methods, including social media technologies, and the opportunities they present

format and content of sales budgets, sales and stock reports and use in:

projecting sales and profit

analysing product and service performance

methods used to evaluate customer satisfaction with products and services offered

methods used to monitor effectiveness of promotional activities

format and content of marketing plans.

Assessment Conditions

Assessment must ensure use of:

activities that allow the individual to research, develop, implement, monitor and evaluate marketing activities over an extended time period

people with whom the individual can interact for all communication aspects of the unit; these can be:

people in a personal services industry workplace; or

people who participate in role plays or simulated activities within a training organisation

computers, printers and general software programs used to produce marketing plans

the following documents which can be actual documents used by a personal services business or generated by a registered training organisation for the purposes of project and assessment activities:

customer profiles, service history and product and service preferences

sales budgets

sales reports

stock reports

template:

marketing plans

budgets

customer evaluations.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBXPSM004 Develop a product and service range

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to investigate, plan for and update a range of products and services at regular intervals. It requires the ability to continually analyse the market, choose and introduce products, negotiate the cost of supply, determine pricing policies and monitor quality.

This unit applies to all single or multiple outlet businesses providing beauty treatments, hairdressing or barbering services. It applies to senior managers and small business owners who operate with significant autonomy and are responsible for making strategic business management and operational decisions.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Personal Services Management

Unit Sector

Cross-Sector

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Analyse market.	1.1.Identify business client groups and analyse their product and service preferences. 1.2.Review performance of product and service range to identify demand and seasonal variations. 1.3.Identify opportunities to improve product and service range. 1.4.Research and identify potential new products and services, evaluate supplier claims, benefits for clients and potential safety risks. 1.5.Identify market competition for specific products and services.
2. Plan product and service range.	2.1.Assess existing product and service range against business objectives, market analysis and sales performance. 2.2.Evaluate new techniques and equipment and assess workforce skills, knowledge and training required to introduce. 2.3.Identify space and equipment requirements for product display and service delivery. 2.4.Determine optimum product and service mix considering all factors and according to market analysis.
3. Negotiate supply and maximise profit.	3.1.Negotiate cost of supply to maximise profit margins. 3.2.Negotiate terms of trade with suppliers. 3.3.Convey complete and accurate records of negotiations and agreements to appropriate personnel. 3.4.Determine pricing policies for products and services according to nett profit margin required. 3.5.Develop product and service assessment checks and regularly calculate contributions against budgeted sales targets.
4. Introduce new products and services.	4.1.Update product and service range at regular intervals. 4.2.Inform staff of new product and service range, and implement relevant staff training. 4.3.Demonstrate and promote new products and services to staff. 4.4.Rationalise or delete non-performing products or services. 4.5.Consolidate stock to maximise sales and minimise adverse effects on profit.
5. Monitor quality.	5.1.Establish specifications for quality of supplier merchandise. 5.2.Monitor merchandise quality during supply and delivery process and rectify deficiencies. 5.3.Check stock return figures and analyse against target figures. 5.4.Evaluate product and service range regularly against staff and client feedback and amend as required.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	• interpret sometimes unfamiliar and complex supplier information about product, costs and terms of trade.
Writing skills to:	• develop and document pricing policies and lists using language easily understood by all staff.
Oral communication skills to:	• provide clear directions to suppliers about merchandise quality • conduct clear and assertive financial negotiations of significant commercial value.
Numeracy skills to:	• interpret and analyse complex sales, stock and budgetary data • calculate cost of supply for various quantities, product mark-up structures and profitable selling prices • calculate the dimensions of areas for product display and service delivery.
Initiative and enterprise skills to:	• proactively seek opportunities to improve product and service range.
Self-management skills to:	• take responsibility for product development initiatives from initial research through to product establishment and monitoring.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBXPSM004 Develop a product and service range

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

research four different client groups and their product and services preferences

review the performance of four different products

research and identify new products and suppliers for four product types suitable for above client preferences

introduce three new products:

negotiate cost of supply and terms of trade

develop and document pricing policies and lists for each new product introduced

demonstrate and promote products to staff and advise of supplier claims, benefits for clients and potential safety risks

over three supply periods, monitor the quality of supply and rectify deficiencies; monitor and record sales performance

research two new services:

evaluate against above client service preferences

assess organisation’s ability to introduce

calculate projected sales and profit.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of information on personal services client groups and their product and service preferences

full details of the organisation’s product and service range

overview of competitors’ current products, services and price structure

sources and content of product and supplier information

types of supplier product claims, methods used to substantiate and how to evaluate

sources of information on new personal service techniques and equipment and business impacts of introducing these

layout and space requirements for product display and delivery of different personal services relevant to the business type

for personal services businesses and the organisation in particular:

business objectives

profit margins

sales targets for turnover and profit

methods used to consolidate stock and delete products while maintaining profitability

format and content of sales budgets, sales and stock reports and use in analysing product and service performance

format, content and use of product pricing policies and lists

principles of negotiation, stages in the negotiating process and different techniques that can be used

key components of contracts and agreements with suppliers:

nature of agreements and contracts

preferred supplier agreements

terms and obligations of parties

terms of trade

exclusion clauses

dispute resolution clauses

termination of contracts

methods to monitor quality of supply and identify and rectify systematic deficiencies.

Assessment Conditions

Assessment must ensure use of:

activities that allow the individual to research, plan for and update a range of products and services and to monitor and evaluate product and service success over an extended time period

people with whom the individual can interact for all communication aspects of the unit; these can be:

people in a personal services industry workplace or

people who participate in role plays or simulated activities within a training organisation

computers, printers and general software programs used to produce pricing policies and lists

the following documents which can be actual documents used by a personal services business or generated by a registered training organisation for the purposes of project and assessment activities:

customer profiles, service history and product and service preferences

sales budgets

sales reports

stock reports

template:

supplier contracts and agreements

supplier terms of trade

product pricing policies and lists

supplier product information including product claims and cost of supply.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBXWHS001 Apply safe hygiene, health and work practices

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to follow safe practices to minimise risks to self, client and colleagues in a salon environment.

It requires the ability to follow hygiene and skin penetration guidelines, clean the work area, use electricity safely, identify and report faults, use personal protection and work safely.

This unit applies to workers in environments providing beauty treatments and hairdressing services. In these environments they work with limited supervision, and have responsibility for providing safe treatments for their clients.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Work Health and Safety

Unit Sector

Cross-Sector

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Protect self from infection risks.	1.1 Select and use personal protective equipment and procedures to minimise infection risk when necessary. 1.2 Follow hand washing procedures prior, during and after individual salon services. 1.3 Cover non-intact skin with waterproof dressing. 1.4 Handle and dispose of sharps correctly to prevent stick injuries according to regulations, standards and guidelines for clinical waste management.
2. Apply organisational safety procedures.	2.1 Follow safety directions of supervisors, managers, workplace safety warning signs and other nominated risk control measures. 2.2 Promptly report unsafe work practices, including any bullying and harassment, and breaches of health, safety and security measures 2.3 Apply manual handling procedures to all manual handling tasks. 2.4 Identify and remove hazards from immediate workplace area and report work-related hazards and incidents to supervisor. 2.5 Participate in workplace health and safety consultative processes and risk assessments for and contribute to risk control decisions.
3. Use electricity safely.	3.1 Take preventive measures to minimise static electricity in the salon. 3.2 Use electrical equipment safely during treatments. 3.3 Identify and report electrical faults or potential unsafe work practices. 3.4 Store electrical equipment safely.
4. Minimise infection risks in the salon environment.	4.1 Take preventative action to minimise potential cross-infection risk between clients and between clients and colleagues. 4.2 Use standard and additional precautions for treatments as required. 4.3 Apply skin penetration guidelines to treatments as required.
5. Follow infection control procedures.	5.1 Select and use appropriate procedures, products and equipment for cleaning and disinfecting work surfaces and equipment prior to, during and after treatments. 5.2 Dispose of single-use items and left over products immediately after use. 5.3 Prevent blood to blood contact by following standard precautions of personal protection procedures. 5.4 Clean blood or body fluid spills following the organisation procedure. 5.5 Change towels and linen between clients, and use disposable treatment table coverings as required. 5.6 Prevent contamination of products by following safe practices and using dispensers and single use spatulas.
6. Follow procedures for emergency situations.	6.1 Follow fire and emergency procedures including workplace evacuation. 6.2 Identify designated personnel responsible for first aid and evacuation procedures. 6.3 Identify and follow safety alarms.
7. Clean salon.	7.1 Routinely clean surfaces in workplace and maintain common areas in a safe and uncluttered manner minimising inconvenience to customers and staff. 7.2 Mix and store cleaning chemicals according to manufacturer guidelines, safety data sheets and salon requirements. 7.3 Store salon equipment to ensure cleanliness and readiness for next use. 7.4 Safely dispose general waste and hazardous substances in designated bins to minimise negative environmental impacts.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Oral communication skills to:	ask open and closed probe questions and actively listen to clarify workplace safety information and instruction clearly present own viewpoint on workplace safety issues during consultation.
Reading skills to:	interpret symbols used for Occupational Health and Safety (OHS) or Work Health and Safety (WHS) hazards interpret and follow manufacturer instructions for safe use, dilution and storage of cleaning and disinfection products.
Writing skills to:	write legible workplace documentation such as completing incident reports to provide clear and succinct details.
Numeracy skills to:	calculate ratios of cleaning and disinfecting products and disinfection timing.
Teamwork skills to:	work collaboratively with colleagues to implement and follow safe work procedures.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBXWHS001 Apply safe hygiene, health and work practices

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

integrate the use of predetermined health, safety and security policies, procedures and safe work practices into day-to-day work functions across six, three hour work, training or assessment periods which must be combined with assessment of SHB coded units, that includes:

correctly applying personal protection and infection control procedures to minimise infection risk before, during and after six salon treatments or services

following organisational procedures for safe:

cleaning of blood or body fluid spills

disposal of:

sharps

single use instruments

selecting, preparing, using and storing cleaning and disinfection equipment and products for:

equipment

general salon areas

work surfaces

sequencing cleaning and disinfection procedures for effective decontamination of reusable equipment

identifying incidents of short circuits, overloaded circuits and equipment wear and deterioration

taking safe remedial action and reporting to supervisor following organisational procedures

identifying workplace hazards and following organisational procedures for reporting:

chemical spills

broken or faulty tools and equipment

fire

needle stick injury

slip, trips and falls

spills and leakage of materials

clean general salon area

participate in two hazard identification and associated risk assessment activities

respond in line with organisational emergency procedures during one emergency evacuation.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

basic aspects of the relevant state or territory Occupational Health and Safety (OHS) or Work Health and Safety (WHS) legislation:

responsibilities of persons conducting a business or undertaking (PCBU) or employer

worker responsibilities to participate in work health and safety practices

worker responsibility to ensure safety of self, other workers and other people in the workplace

ramifications of failure to observe OHS or WHS law and organisational policies and procedures

industry and organisational procedures relevant to own job role:

workplace hazards and associated health, safety and security risks

health, safety and security policies and procedures for:

consultation

managing emergencies

hazard identification, reporting and risk assessment

dangerous incident and injury reporting

working safely with tools, equipment and hazardous substances

format and use of template:

reports for hazards, injuries, emergencies and dangerous incidents

risk assessments

hierarchy of risk control:

eliminating hazards

isolating hazards

using administrative controls

using engineering controls

personal protective equipment

safe work practices for own job role with particular emphasis on:

safe use of tools and equipment

safe use and storage of hazardous substances and cleaning products

safe manual handling techniques for bending, lifting and shifting heavy items

potential injury and illness impacts of unsafe beauty work practices including bullying and harassment

relevant state or territory and local legislation and guidelines relevant to own job role:

health and hygiene when providing beauty treatments

skin penetration

infection control procedures relevant to salon treatments and to own job role:

equipment and work surface design, cleaning and disinfecting

handling and disposal of sharps

laundry procedures

personal hygiene practices

personal protective equipment

organisational infection control procedures:

cleaning sequence and rosters

preparation and use of cleaning chemicals

treatment procedures

process for managing exposure to infectious clients

infectious agents and their relationship to salon treatments and service:

viruses

bacteria

fungi

parasites

transmission routes of infectious diseases and their relationship to personal services and treatments:

direct contact

non-intact skin

work surfaces

equipment

cross infection:

client to operator

operator to client

operator to operator

blood to blood infections:

HIV/AIDS

hepatitis

contingency procedures for occupational exposure to blood and body fluid

infectious contraindications and required action steps:

erysipelas

herpes

impetigo

paronychia

pediculosis

scabies

tinea pedis

tinea unguium

verruca vulgaris

appropriate selection and use of personal protective equipment relevant to own job role

immunisation protection for workers in the personal services industry

methods of cleaning procedures used in a salon environment

benefits of physical, thermal and chemical disinfection

different types, dilutions and storage of chemical disinfection products

safe use of electrical equipment and according to manufactures instructions relevant to own job role:

safety considerations:

contingency plans and emergency procedures

effects of electrocution

factors affecting severity of electrical shock

how short circuits occur:

faulty equipment or insulation

current that bypasses the load

how overloaded circuits occur:

faulty equipment

excessive current through circuit

types of electrical safety devices:

earth leakage circuit breakers

overload cut out devices:

circuit breakers

fuses

surge protectors

causes of static electricity and minimisation in a salon environment.

Assessment Conditions

Skills must be demonstrated in a personal services salon environment; this can be:

an industry workplace

a simulated industry environment set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different client service requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities

basin

hot and cold running water

liquid soap and single use towels or hand dryer

current plain English regulatory documents and codes of practice distributed by the local work health and safety government regulator

organisational policies and procedures used for managing work health and safety practices:

administering first aid

consultation

electrical equipment

infection control

managing emergencies

hazard identification, reporting and risk assessment

dangerous incident and injury reporting

working safely with beauty tools, equipment and hazardous substances

template reports for:

hazard identification and reporting

dangerous incident reporting

injury reporting

manufacturer’s instructions and safety data sheets (SDS) for cleaning and disinfection of tools and equipment.

Assessment must ensure use of:

cleaning and disinfection products

cleaning and disinfection equipment for mixing and storage

disposable spatulas, wipes, sponges, cotton wool and tissues

electrical equipment

personal protective equipment:

apron

clothing

eye protection

closed footwear

gloves; treatment and cleaning

masks

sharps and sharps disposal container

Assessment activities that allow the individual to:

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a beautician, nail technician, beauty therapist or hairdresser

have worked as a beautician, nail technician, beauty therapist or hairdresser for at least three years where they have applied the skills and knowledge of this unit of competency.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SHBXWHS002 Provide a safe work environment

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to develop, implement and sustain effective work health and safety management practices for a personal services business. It requires the ability to establish and review systems, policies and procedures designed to ensure a safe workplace.

This unit applies to all single or multiple outlet businesses providing beauty treatments and hairdressing or barbering services. It applies to senior managers and small business owners who operate with significant autonomy and are responsible for making strategic business management and operational decisions.

This unit incorporates the requirement, under state or territory Occupational Health and Safety (OHS) or Work Health and Safety (WHS) law, for businesses to take a systematic approach for managing the safety of their workers and others in the workplace.

No occupational licensing, certification or other legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Work Health and Safety

Unit Sector

Cross-Sector

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish and maintain a framework for health, safety and security.	1.1.Access and interpret key legislative documents to ensure work health and safety systems comply with regulatory requirements. 1.2.Design, in consultation with workers, a work health and safety management system to suit characteristics and needs of the personal services business. 1.3.Identify and provide adequate financial and human resources to address work health and safety management practices. 1.4.Develop and clearly articulate work health and safety policies and procedures in a style readily understood by workers. 1.5.Establish and maintain a system for work health and safety record keeping. 1.6.Establish and maintain systems to communicate work health and safety information to workers.
2. Establish and maintain consultation arrangements to manage health, safety and security.	2.1.Establish and maintain appropriate consultative processes to suit characteristics and needs of the personal services business. 2.2.Plan for and ensure that consultation is conducted at times designated by law. 2.3.Resolve issues raised through consultation. 2.4.Provide workers with information on the outcomes of consultation.
3. Establish and maintain practices for identifying hazards, and assessing and controlling risks.	3.1.Develop or access hazard identification and risk assessment documents incorporating risk assessment criteria. 3.2.Plan for and ensure systematic hazard identification at times designated by law. 3.3.Develop procedures for ongoing identification of types of hazards designated by law. 3.4.Develop procedures for assessment and control of risks associated with identified hazards. 3.5.Nominate roles and responsibilities of workers for hazard identification, risk assessment and risk control within procedures. 3.6.Take a lead role in controlling risks, including implementing interim or emergency solutions. 3.7.Manage responses to incidents and accidents and follow legal requirements for notifying and cooperating with work health and safety regulators.
4. Establish and maintain safe systems of work.	4.1.Develop standard operating procedures for working safely, in line with key operational functions of the personal services business. 4.2.Establish and maintain security procedures to ensure the health and safety of workers. 4.3.Establish and maintain emergency evacuation plans and procedures.
5. Establish and maintain systems to provide workers with information, training and instruction.	5.1.Consult with workers to develop and implement a plan for work health and safety training requirements. 5.2.Establish and implement induction systems to inform workers about organisational work health and safety practices. 5.3.Make all current work health and safety information readily accessible to workers. 5.4.Provide training in work functions and safe use of equipment required to fulfil those functions. 5.5.Articulate reporting structures in key organisational documents so workers know from whom they must take safety instructions and directions.
6. Evaluate organisational health, safety and security system.	6.1.Assess and maintain ongoing compliance with work health and safety law. 6.2.Consult with workers to elicit feedback on work health and safety policies, procedures and practices. 6.3.Assess effectiveness of work health and safety management practices. 6.4.Develop, implement, document and communicate improvements and changes to work health and safety system.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Skill	Description
Reading skills to:	interpret unfamiliar and highly complex materials describing regulatory requirements for work health and safety management systems.
Writing skills to:	develop comprehensive work health and safety policies, procedures and template documents in a format and style easily understood by a full range of personal services workers.
Oral communication skills to:	explain legal and conceptual information to a full range of personal services workers using language easily understood.
Self-management skills to:	critically analyse the characteristics and needs of the organisation to design a tailored work health and safety system.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

Assessment Requirements for SHBXWHS002 Provide a safe work environment

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

develop a comprehensive written work health and safety system tailored to the characteristics and needs of a personal services business; this must include:

a consultation strategy outlining chosen consultation methods and how these will be implemented

a WHS induction program and checklist

a basic training plan outlining work health and safety training requirements

WHS documents:

an overarching organisational work health and safety policy

procedures, as outlined below

hazard identification and reporting tools

risk assessment and control tools based on the hierarchy of control method

emergency evacuation plan

dangerous incident reports

accident and injury reports

develop these specific procedures as part of the above written system:

security

safe handling and storage of hazardous substances

safe manual handling

hazard reporting

risk assessment

reporting of dangerous incidents

reporting of accidents and injuries

reporting of notifiable incidents to work health and safety authority

three standard operating procedures for working safely, in line with key operational functions of the personal services business.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

the structure, characteristics and needs of the personal services business

objectives, components and comprehensive details of relevant state or territory work health and safety (WHS) or occupational health and safety (OHS) law to include:

actions that must be taken for legal compliance

employer responsibilities to provide a safe workplace (employer is also known as a person conducting a business or undertaking – PCBU)

employer responsibilities to provide adequate facilities for the welfare or workers

employer responsibilities to provide adequate first aid arrangements

requirement to consult, designated times for consultation and acceptable consultation mechanisms

the potential to use work health and safety representatives and committees, and their roles and responsibilities

designated times for hazard identification and categories of hazards that must be identified

acceptable mechanisms for hazard identification, risk assessment and risk control including the hierarchy of controls

requirements for record keeping and acceptable record keeping mechanisms

requirement to provide information, training and instruction

worker responsibility to ensure safety of self, other workers and other people in the workplace

worker responsibility to participate in work health and safety practices

objectives, components and comprehensive details of work health and safety codes of practice developed by regulatory bodies

ramifications, at a business level, of failure to observe WHS or OHS law

methods of receiving updated information on WHS or OHS law and codes of practice

components of work health and safety management systems

a range of potential methods used to:

conduct consultation when developing policies and procedures

communicate work health and safety policies, procedures and safe working practices

conduct ongoing work health and safety consultation

evaluate the effectiveness of work health and safety management practices

a range of formats for and inclusions of:

policies

procedures

training plans

hazard identification and reporting tools

risk assessment and control tools based on the hierarchy of control method

emergency evacuation plans

dangerous incident reports

accident and injury reports

work health and safety record keeping systems

industry practices and organisational procedures for:

client comfort, safety and hygiene with particular emphasis on:

using gowns to protect client clothes

monitoring client comfort

preventing cross-transmission of infection between customers

work health, safety and hygiene practices, with particular emphasis on:

using correct posture and adjusting height of client chair to avoid fatigue and injury

using correct techniques to hold, grip and manipulate cutting tools and equipment to avoid fatigue and injury

preventing cross-transmission of infection during customer contact

minimising product wastage

waste disposal with particular emphasis on environmentally sound disposal methods for hair and product waste.

Assessment Conditions

Assessment must ensure use of:

computers, printers and general software programs used to produce system documents

the relevant state or territory WHS or OHS legislation

current plain English regulatory documents distributed by the local work health and safety government regulator

current plain English codes of practice distributed by the local work health and safety government regulator

template WHS documents:

policies

procedures

training plans

hazard identification and reporting tools

risk assessment and control tools based on the hierarchy of control method

emergency evacuation plans

dangerous incident reports

accident and injury reports

notifiable incident reports.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898

SIRRINV001 Receive and handle retail stock

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to receive and store retail stock. It requires the ability to check stock quality and quantity against order requirements; store or present stock correctly; and maintain cleanliness of stock-handling areas.

This unit applies to all retail sectors and business sizes from large format stores to small independents. It applies to frontline personnel who have limited autonomy and work under close supervision and guidance of others in frontline operational roles. However; in smaller retail businesses, senior personnel also undertake this function.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Inventory

Unit Sector

Retail

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Maintain stock handling and storage areas.	1.1.Maintain cleanliness of stock handling and storage areas. 1.2.Ensure correct environmental conditions for storage of perishable and other stock to prevent loss or damage as required. 1.3.Remove and dispose of waste to minimise safety risks and environmental impacts. 1.4.Report hazards and potential hazards to relevant personnel to minimise safety risks.
2. Accept stock delivery.	2.1.Check incoming stock quantities against order documentation. 2.2.Inspect incoming stock quality, and accurately report quality issues or damage to relevant personnel. 2.3.Record stock delivery, and report discrepancies with orders as required. 2.4.Unpack and handle stock according to manufacturer instructions and safe manual handing techniques to avoid personal health risk and stock damage. 2.5.Store or display stock promptly in designated location.
3. Replenish stock levels.	3.1.Rotate, replenish and present stock according to organisational requirements for stock levels. 3.2.Record stock waste or shrinkage according to organisational procedures. 3.3.Maintain optimal stock levels on retail shop floor.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Reading skills to:	interpret: plain English documents that outline organisational policies and procedures for stock control basic order and delivery documentation and stock labels.
Numeracy skills to:	calculate stock levels.
Planning and organising skills to:	complete stock control activities in a logical and time efficient sequence.
Technology skills to:	use stock control technology to aid stock control processes.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d

Assessment Requirements for SIRRINV001 Receive and handle retail stock

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

follow organisational policies and procedures, safe work practices and manufacturer instructions to perform each of the following stock control procedures:

receive and process incoming stock

store retail stock

maintain retail stock levels

maintain stock delivery records

follow organisational stock control policies and procedures to process stock in each of the following situations:

stock quality is poor

stock quantity errors

incorrect stock is delivered

maintain stock handling and storage areas, according to organisational policies and procedures, when completing the above stock control activities.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in the elements and performance criteria of this unit:

principles of stock control procedures:

rotation and replenishment

product life cycle

organisational stock control policies and procedures for:

receiving stock from suppliers

recording incoming stock

recording and reporting stock discrepancies and quality issues

recording stock waste and shrinkage

stock quality standards

unpacking, storage and display of stock

damaged or missing stock

key features of retail products that relate to handling and storage:

handling techniques to minimise damage

general care

optimum storage conditions

features of damaged or spoiled stock

correct disposal methods

safe manual handing techniques for moving and storing retail stock

relevant legislation and standards relevant to receiving and storing retail stock.

Assessment Conditions

Skills must be demonstrated in a retail environment. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure use of:

manufacturer instructions for stock handling and storage

organisational policies and procedures for stock handling and control

retail stock display areas

range of retail stock

stock control documentation

delivery dockets

orders

reporting documentation

stock receiving bay or area

stock storage areas

assessment activities that allow the individual to:

work within commercial speed, timing and productivity

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d

SIRRMER001 Produce visual merchandise displays

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to display retail merchandise. It requires the ability to prepare, produce and maintain merchandise displays in accordance with visual merchandising requirements.

This unit applies to all businesses that sell retail merchandise. It applies to frontline personnel who have limited autonomy and work under close supervision and guidance of others in frontline operational roles. However; in smaller businesses, senior personnel might also undertake this function.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Merchandising

Unit Sector

Retail

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare to produce visual merchandise display.	1.1.Review visual merchandising display guidelines, and seek clarification as required. 1.2.Obtain merchandise, materials and equipment required for the display. 1.3.Prepare product labels and price tickets from in-house documents and according to organisational requirements. 1.4.Unpack merchandise according to manufacturer instructions.
2. Display merchandise.	2.1.Produce display following visual merchandising display guidelines. 2.2.Ensure merchandise is displayed according to manufacturer instructors where specific requirements for display and storage exist. 2.3.Display merchandise labels and price tickets according to organisational requirements. 2.4.Handle and move stock and equipment according to safe manual handling guidelines to prevent injury to self. 2.5.Promptly return excess stock to storage area, and store according to organisational requirements. 2.6.Check and ensure area around the display remains clear of debris.
3. Maintain display.	3.1.Review displays against visual merchandising display guidelines, and refine as required. 3.2.Maintain clear and correct product and pricing information for merchandise. 3.3.Identify damaged or out of date stock, and remove from display as required. 3.4.Rotate and replenish merchandise to maintain optimum stock levels. 3.5.Monitor the display regularly to maintain appearance and cleanliness of display and display area.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Reading skills to:	interpret plain English documents that outline organisational policies and procedures related to display of merchandise.
Numeracy skills to:	estimate dimensions of display areas and appropriate size of displays from display documentation.
Planning and organising skills to:	prepare for display and complete display activities in a logical and time-efficient sequence.
Technology skills to:	prepare product labels and price tickets.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d

Assessment Requirements for SIRRMER001 Produce visual merchandise displays

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

follow merchandising display guidelines and organisational procedures to prepare and produce three merchandise displays, from the following list, of varying sizes and complexities:

an existing merchandise range

a new merchandise range

a seasonal merchandise range

a promotional event

discounted merchandise

maintain each of the above displays and display area, adequate stock level and appearance of display.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

basic principles of visual merchandising as they relate to producing retail visual merchandise displays

visual merchandise display guidelines and how they are used in creating a retail displays

organisational procedures for:

correct manual handling techniques for protection of self and merchandise

correct storage of merchandise and equipment

damaged or out of date stock

maintenance of display areas

merchandise rotation and replenishment

product labelling and pricing

unpacking merchandise.

Assessment Conditions

Skills must be demonstrated in a retail environment. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure access to:

a range of retail merchandise

display areas

retail display equipment and props

product labels and price tickets

ticketing and pricing equipment

organisational visual merchandise display guidelines

organisational procedures for:

manual handling techniques for protection of self and merchandise

storage of merchandise and equipment

damaged or out of date stock

maintenance of display areas

merchandise rotation and replenishment

product labelling and pricing

unpacking merchandise

assessment activities that allow the individual to:

work within commercial speed, timing and productivity

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d

SIRXIND003 Organise personal work requirements

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to organise and prioritise individual work requirements. It requires the ability to identify tasks for completion, complete tasks according to workplace requirements and respond to changes in personal work requirements.

This unit applies to all retail sectors and business sizes from large format stores to small independents. It applies to frontline personnel who have limited autonomy and work under close supervision and guidance of others in frontline operational roles.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Working in Industry

Unit Sector

Cross-Sector

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Identify personal work requirements.	1.1.Identify allocated tasks for completion and seek advice to clarify workplace instructions as required. 1.2.Plan and organise daily work activities within scope of responsibility. 1.3.Access and follow organisational procedures relating to tasks. 1.4.Break down tasks into manageable components for completion.
2. Complete personal work requirements.	2.1.Prioritise tasks according to organisational procedures. 2.2.Complete tasks within specified timelines and to required quality standard.
3. Respond to changes in personal work requirements.	3.1.Identify changes to personal work requirements and reprioritise tasks. 3.2.Seek assistance from relevant personnel to confirm change in priorities. 3.3.Communicate changes impacting current task completion to relevant personal.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Reading skills to:	interpret plain English documents that outline procedures relating to personal work requirements.
Numeracy skills to:	calculate estimated time to complete tasks.
Self-management skills to:	manage own speed, timing and productivity.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d

Assessment Requirements for SIRXIND003 Organise personal work requirements

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

plan and organise daily work activities to prioritise and complete two workplace tasks:

following direction and organisational policies and procedures

to required quality standards

within required timeframes

adjust personal work requirements in response to the following changes:

allocation of additional tasks

change in quality requirements.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

organisational procedures relating to personal work requirements:

quality standards

timeframes for completion

techniques for:

sequencing daily work activities

prioritisation of workplace tasks

task break down

managing changes to task completion

importance of effective task completion and its contribution to the overall work environment efficiencies.

Assessment Conditions

Skills must be demonstrated in a retail environment. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure access to:

workplace tasks for completion

organisational procedures relating to personal work requirements:

quality standards

timeframes for completion

assessment activities that allow the individual to:

work within commercial speed, timing and productivity

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d

SIRXMKT002 Use social media to engage customers

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to manage the use of social media platforms to interact with customers and promote products and services.

It applies to individuals working in customer service management roles in a diverse range of industry sectors and business contexts that have a social media presence. They operate independently with some responsibility for decision making, and within established organisational policies and procedures.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Marketing

Unit Sector

Cross-Sector

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare to use social media.	1.1.Review organisational social media requirements and policies and procedures. 1.2.Research various social media platforms, and identify and compare their audience, functionality and reach. 1.3.Research emerging trends in social media platform use. 1.4.Select social media platforms that meet brand needs and reach target customer. 1.5.Source information and content from internal and external sources for use on social media platforms 1.6.Develop content in line with target audience, brand cultures and social media requirements as required. 1.7.Source or create a social media calendar.
2. Use social media to enhance customer engagement.	2.1.Create opportunities to attract and promote user-generated content. 2.2.Respond to customers in a timely manner, directing them to relevant information as required. 2.3.Identify potential brand damage, and take action to prevent escalation. 2.4.Promptly respond to customer complaints and issues according to social media policies and procedures. 2.5.Adhere to legal and ethical practices for social media use.
3. Promote products and services.	3.1.Identify social media marketing opportunities and curate and post content to promote products and services. 3.2.Use social media to promote special offers, events and promotions as required. 3.3.Post content according to social media policies and procedures.
4. Review social media use.	4.1.Track social media activity using monitoring tools. 4.2.Identify opportunities to improve customer experience, and recommend to relevant personnel. 4.3.Update the look and feel of the social media account to maximise effectiveness. 4.4.Report on social media engagement and reach to relevant personnel.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret technical terminology relevant to the use of social media platforms.
Writing skills to:	use correct spelling and grammar in social media posts.
Technology skills to:	upload images, text files, PDF files, audio files, video files and link associated files import and export software functions conduct online research for appropriate content compare social media platform functionality.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d

Assessment Requirements for SIRXMKT002 Use social media to engage customers

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

research four social media platforms and select two platforms for use, appropriate to business needs and target customer

use the above two social media platforms to engage the customer by:

curating and posting written and visual content appropriate to the target customer

promote one organisational marketing activity

respond to two of the following types of customer social media posts:

customer reviews

user generated content

questions

complaints

troll

review effectiveness of social media platform across a one month period by:

reporting on social media activity

making at least one recommendation for continuous improvement of social media use.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

organisational policies and procedures for social media use

rules and regulations and terms of use of specific social media platforms:

privacy

spamming

copyright

creative commons

social media trends:

trending platforms

consumer behaviour

trending content

various social media platforms:

demographic of primary users

key features and uses

integration into business activity

useability

privacy and security features

costs

legal and ethical practices for use of social media:

responsible use of platforms

responsible marketing practices

fair competition guidelines

duty of care

bullying and harassment policy

types of social media users and their impacts:

troll

angry customer

misguided customer

unhappy customer

complimentary customers

brand advocates

techniques for:

marketing the business using social media platforms:

promoting products

promoting special events

creating brand awareness

responding to customer posts on social media:

customer reviews

user generated content

questions

complaints

troll

social media tools, and their use, for:

monitoring

scheduling social media content

capturing engagement and reach data

commercial impact of social media platform both favourable and unfavourable:

importance of consumer reviews and user generated content

value of building a community of advocates on a social media platform

types of crisis issues or conflicts that can arise on social media locally, nationally and internationally

sources and types of social media content:

product information

images and photos

links to other websites

videos

text and graphics

current trends

Internet.

Assessment Conditions

Skills must be demonstrated in:

an industry workplace

a simulated industry environment.

Assessment must ensure access to:

relevant documentation:

organisational policies and procedures for social media use

legal and ethical use of social media

social media content calendar that details:

key events and promotions

milestones and relevant dates

content for release

files for use across social media platforms:

image files

text files

PDF files

audio files

video files

link associated files

computer or mobile device with Internet access

social media monitoring tools

social media platforms

customer postings on social media platforms

assessment activities that allow the individual to work with commercial speed, timing and productivity.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d

SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to source information on, and work according to, a range of ethical and professional standards when using social media and online platforms for business purposes.

This key skill underpins effective performance when utilising social media and online platforms for diverse purposes. It applies to individuals working at all levels from operational personnel through to managers.

This unit applies to self-employed individuals, and owners and employees of any type of micro, small, medium or large organisation that utilises social media and online tools for customer engagement including commercial, not-for-profit and government organisations.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Online and Social Media

Unit Sector

Cross-Sector

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Source information on the general impacts of social media.	1.1. Access and interpret information about the positive and negative impacts of social media. 1.2. Identify and evaluate the terms of service associated with social media platforms to identify requirements. 1.3. Determine how online harassment can occur via organisational sites and who may be targeted. 1.4. Determine how social media platforms share user information and identify impacts on users. 1.5. Evaluate ways to avoid negative impacts on users of organisational social media sites.
2. Comply with industry and organisational ethical and professional codes of conduct for online activities.	2.1. Identify industry codes of conduct, objectives and scope, and seek advice from relevant personnel on applicability to organisation. 2.2. Identify organisational online code of conduct, objectives and scope, and determine applicability to own job role. 2.3. Evaluate contents of codes of conduct and significance to own personal and work based online behaviours and communications. 2.4. Clarify content and compliance requirements of codes with relevant personnel. 2.5. Act according to professional values and principles outlined in codes, seeking advice when difficulties arise.
3. Maintain personal online presence consistent with organisational standards.	3.1. Determine differences between organisational and personal online presence. 3.2. Clearly differentiate between representing self and organisation during online activities. 3.3. Review and ensure personal online posts and activities do not damage reputation of organisation and those associated with it.
4. Protect customer privacy and maintain confidentiality of organisational information.	4.1. Access and interpret information on privacy regulations and scope of requirements. 4.2. Identify and interpret organisational privacy policies and procedures and determine applicability to own job role. 4.3. Collect, use, maintain and protect information provided by customers and others, according to privacy regulations and organisational policies and procedures. 4.4. Obtain and comply with permissions to publish images and text representing others. 4.5. Maintain confidentiality of sensitive organisational information and confirm information that can be released before publishing.
5. Source information on copyright.	5.1. Access and interpret information on copyright to determine what is and what is not protected by copyright. 5.2. Identify copyright owner’s exclusive rights to materials. 5.3. Determine permissions required to use copyright materials and how to obtain these.
6. Engage professionally with customers online.	6.1. Communicate with customers in a timely, professional and positive manner to enhance organisational reputation. 6.2. Respond to negative and potentially defamatory comments, complaints and conflicts sensitively, courteously and respectfully. 6.3. Minimise risk to self and organisational reputation by escalating conflict to relevant personnel.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret unfamiliar and complex information to determine regulatory requirements and organisational standards.
Writing skills to:	produce notes and summarise and record information in basic documents produce customer responses of varying complexity, using language suitable for purpose and audience.
Learning skills to:	proactively use opportunities to obtain and update knowledge of social media impacts and ethical and professional standards.
Technology skills to:	use computers or mobile devices and the Internet to search for and download information use software applications to create, update and store basic documents.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume Implementation Guide - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d

Assessment Requirements for SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

source and interpret information on:

terms of service for three different brands of social media, including information how those brands share user information

general impacts of social media on organisations and users, both positive and negative, from three different sources

cyberbullying and its impacts from three different sources

a suitable code of conduct for online activities relevant to the individual’s current or prospective industry

employment

an organisational code of conduct for online activities relevant to the individual’s current or prospective job

role, and obtain any required permissions for release

the overarching requirements of commonwealth privacy regulations and any applicable local state or territory privacy regulations relevant to the individual’s current or prospective industry employment

copyright in Australia; what it protects and does not protect, exclusive rights of owners and requirements for permissions

defamation via social media from three different sources

organisational criticism via social media; either customer or employee based

from information collected, provide an overview evaluation of each of the above topics

evaluate three situations involving personal online posts that present a risk to an organisation’s reputation and identify guidelines that could be used to avoid risk

respond professionally to customer communications covering:

a general product or service need, on two occasions

negative comment or complaint about organisational issues, products or services, on two occasions.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

at a fundamental level of understanding:

terms of service for common brands of social media; how they share user information and how this may impact on users

the general impacts of social media, both positive and negative:

impacts on organisation reputation

social impacts on users

meaning of harassment and cyberbullying and how this occurs and can escalate through use of social media

how bullying of employees and contractors can occur because of organisational connections and via organisational social media sites

organisational duty of care to protect individuals from cyberbullying and processes that can be taken to avoid and respond to incidents

the content of industry and organisational codes of conduct or policies for online activities, applicable to the individual’s context and the importance in guiding ethical and professional behaviours

boundaries of personal and professional online activities how personal posts and online presence can adversely affect organisational reputation and others associated with the organisation including: customers, suppliers, sponsors, donors etc.

methods that can be used to ensure personal posts are not assumed to be representing the organisation

a fundamental understanding of the key contents of:

commonwealth privacy law inclusive of the Australian Privacy Principles and how these regulate the collection, use, maintenance and secure storage of private customer information collected by private and government organisations

any state or territory privacy regulations relevant to the individual’s industry and work context

the content of organisational privacy policies and procedures, applicable to the individual’s industry context, and the importance in guiding ethical and professional behaviours

types of:

customer information generally considered to be sensitive and relevant to the individual’s work context

consents used when publishing information about others and their images

organisational information generally considered to be sensitive and deemed not for public release

at a fundamental level of understanding:

what copyright protects and does not protect

who can own copyright, and procedures used by owners to identify copyright

exclusive rights that owners have over their material and how this affects use of materials by others

permissions that are required to use materials and how to obtain

meaning of defamation, slander and libel and how this occurs and can escalate through use of social media

potential personal and organisational consequences of both receiving and making defamatory comments

differences between personal and professional online communication styles and choice of language

principles of positive and professional online communications that enhance customer engagement and organisational reputation

types of positive language and approaches that can be used when dealing with negativity, complaints and conflicts.

Assessment Conditions

This unit has been written to allow for application to any type of industry. Assessment must be customised according to the industry context of learners while ensuring that all skill and knowledge content is assessed, and all performance evidence is collected.

This unit and Assessment Requirements references customers as a generic term throughout. However, because different industries and organisations use different terms to describe their stakeholders, learners should use terms appropriate for their industry during assessment.

Assessment must ensure use of:

real workplace situations, or simulated activities, or case study scenarios that test aspects of this unit that involve customer communication

computers or mobile devices and the Internet to source information

terms of service published by social media brands

Australian Privacy Principles (or their successor) fact sheets

sample organisational privacy policies

sample industry and organisational documents relating to online and social media activities; including codes of conduct, policy statements or guidelines.

Assessors must satisfy the assessor requirements nominated in the Standards for Registered Training Organisations, or their successor, and must have workplace experience where they have applied the skills and knowledge covered in this unit of competency.

Links

Companion Volume Implementation Guide - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d

SIRXOSM003 Use social media and online tools

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to implement the use of social media and online platforms for organisational purposes. It requires the ability to identify the objectives for online communications, create and post relevant content to promote engagement with the organisation, and to engage professionally with customers.

It applies to individuals who work at an operational level. They use discretion and judgement to take responsibility for work outcomes but actions are guided by plans, policies and procedures, supervisors and managers. Although an operational function, it can apply to small business owner operators who are responsible for a range of functions.

This unit applies to self-employed individuals, and owners and employees of any type of micro, small, medium or large organisation that utilises social media and online tools for customer engagement including commercial, not-for-profit and government organisations.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms

Competency Field

Online and Social Media

Unit Sector

Cross-Sector

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe theessential outcomes	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Determine organisational and communication requirements.	1.1. Access and interpret predetermined strategies and plans to guide activities. 1.2. Identify target audience and organisational objectives for social media or online communication. 1.3. Select social media and online platforms suited to communication objectives and target audience. 1.4. Access or create schedule of types and frequency of social media and online communications.
2. Prepare content.	2.1. Source and select organisational and external information to create content relevant to purpose. 2.2. Use language, style and tone suited to organisational image and target audience. 2.3. Check content for accuracy, currency and relevance for purpose. 2.4. Develop and format content in line with organisational guidelines. 2.5. Obtain required approvals before publication.
3. Utilise platform functions.	3.1. Utilise functions and templates provided by social media and online platforms to create posts. 3.2. Upload file types suited to communication requirements. 3.3. Create active links to organisational and external sites.
4. Promote engagement with organisation.	4.1. Curate and post content regularly or according to planned organisational schedule. 4.2. Create opportunities to attract user generated content. 4.3. Use posts during targeted campaigns.
5. Monitor sites and engage professionally with customers.	5.1. Monitor customer activity according to organisational schedule. 5.2. Communicate with customers in a timely, professional and positive manner to enhance organisational reputation. 5.3. Respond to negative comments and complaints sensitively, courteously and respectfully according to organisational policies and procedures. 5.4. Refer customer negative feedback to relevant personnel according to organisational policies and procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
SKILLS	DESCRIPTION
Reading skills to:	interpret detailed familiar organisational guidelines, policies and procedures interpret and use relevant content from organisation documents of varying complexity.
Writing skills to:	create accurate and engaging content using language suitable for purpose and audience
Initiative and enterprise skills to:	identify opportunities to engage customers and promote exposure of the organisation through online activities.
Planning and organising skills to:	use plans and schedules to guide work activities and meet deadlines.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume Implementation Guide - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d

Assessment Requirements for SIRXOSM003 Use social media and online tools

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

utilise three different types of social media or online platforms for organisational communications

create and post content for six different communications and collectively use at least three different types of media files

create and post content for a further two communications for a targeted social media or online campaign and determine links that could be used to external sites

monitor customer engagement with posts and respond professionally to customer communications covering:

two positive comments

two negative comments

two questions

two complaints

respond to two issues of complaint or negativity that require escalation to relevant personnel.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

organisation’s core activities and customer base

different organisational purposes for use of social media and online platforms:

exposure through social media activity

building brand awareness, loyalty and an online community

marketing and advertising

information dissemination

promoting special offers and events

popularity of different categories and reach of particular brands of social media platforms and their key audiences

organisational guidelines, policies and procedures for:

content

online customer service including complaints resolution

privacy

gaining consent to publish information about others and their images

monitoring customer activity

characteristics of well written, appealing content for different social media platforms

functions of different social media and online platforms and how to use these to:

write and format text

upload different file types including text, PDF, photographs, videos, audio files

create active links

monitor customer activity

activate and respond to alerts

respond to customer commentary

principles of positive and professional online communications that enhance customer engagement and organisational reputation

types of positive language and approaches that can be used when dealing with negativity, complaints and conflicts

types of standard customer responses and when these might be used.

Assessment Conditions

This unit has been written to allow for application to any type of industry. Assessment must be customised according to the industry context of learners while ensuring that all skill and knowledge content is assessed, and all performance evidence is collected.

This unit and Assessment Requirements references customers as a generic term throughout. However, because different industries and organisations use different terms to describe their stakeholders, learners should use terms appropriate for their industry during assessment.

Assessment must ensure use of:

real workplace situations, or simulated activities, or case study scenarios that test aspects of this unit that involve customer and supervisor communication

computers or mobile devices and general software programs used to produce and schedule content

a range of social media and online platforms with access to functions used by organisations; these can be those used by a workplace or those established by a training organisation for the purpose of assessment

sample organisational guidelines, policies and procedures for:

content

online customer service including complaints resolution

privacy

gaining consent to publish information about and images of others

monitoring customer activity.

Assessors must satisfy the assessor requirements nominated in the Standards for Registered Training Organisations, or their successor, and must have workplace experience where they have applied the skills and knowledge covered in this unit of competency.

Links

Companion Volume Implementation Guide - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d

SIRXSLS001 Sell to the retail customer

Modification History

Not applicable.

Application

This unit describes the performance outcomes, skills and knowledge required to deliver quality customer service and sell to retail customers. It requires the ability to determine customer needs, match products and services to their needs, and facilitate a sale.

This unit applies to all retail sectors and business sizes from large format stores to small independents. It applies to retail personnel at all levels who play a role in engaging with customers with the purpose of selling.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Sales

Unit Sector

Cross-Sector

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish customer needs.	1.1.Connect with the customer within designated response times and establish rapport. 1.2.Use questioning and active listening to facilitate effective two-way communication. 1.3.Observe and determine appropriate level of interaction based on customer verbal and non-verbal cues. 1.4.Determine and clarify customer preferences, needs and expectations.
2. Provide advice on products and services.	2.1.Use product and service knowledge to tailor options to specific customer needs, and offer alternatives when product is unavailable. 2.2.Clearly explain and promote product and service features and benefits where relevant. 2.3.Advise on promotional events where relevant. 2.4.Provide additional information to address customer questions and objections. 2.5.Offer comparisons to competitor product or service range as required. 2.6.Collaborate with the customer to determine product or service option most suited to their needs. 2.7.Take opportunities to upsell and cross sell products and services that enhance customer request and maximise profitability of sale.
3. Facilitate the sale of products and services.	3.1.Select and use appropriate techniques to close sale. 3.2.Direct the customer to designated point-of-sale and process sale, as required, according to organisational procedures. 3.3.Farewell customer on leaving, and invite to return. 3.4.Provide any required after sales service according to organisational procedures.

Foundation Skills

Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement.
Reading skills to:	interpret: detailed in-house and supplier product information documents plain English documents that outline organisational customer service policy and procedures.
Numeracy skills to:	interpret basic fee information from in-house documents and complete basic pricing calculations.
Problem-solving skills to:	respond to customer objections and provide appropriate solutions to satisfy customer needs.
Technology skills to:	use technologies equipped with search functionality and information systems to source product and service information.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d

Assessment Requirements for SIRXSLS001 Sell to the retail customer

Modification History

Not applicable.

Performance Evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

interact with four different retail customers to initiate and close the sale of different retail products or services

demonstrate the following during the above customer interactions:

appropriate communication

establishment and clarification of customer needs, wants and expectations

product and/or service knowledge

appropriate sales approach to sell benefits and features of products and/or services

overcome objections and close sales

upsell and/or cross sell additional products and/or services that complement the sale

promotion of customer loyalty and repeat sales.

Knowledge Evidence

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

appropriate body language for customer service

basic principles of positive customer service and sales

open and closed questioning techniques related to the sale of product and services

verbal and non-verbal cues indicating customer understanding of information

techniques for effective communication with customers of diverse backgrounds:

cultural diversity

special needs

sales techniques:

opening techniques

recognising buying signals

strategies to focus customer on specific products and services

selling add-ons and complementary products

overcoming customer objections

closing techniques

primary components of consumer protection laws that relate to selling products and services, especially organisational responsibility for supplying products and services as described or substituting suitable products and services when unable

primary components of privacy law, and actions that retail business must take to protect privacy of customer information

for the specific retail sector:

professional service standards and protocols for retail industry personnel

attitudes and attributes expected by the retail industry to work with customers

different customer service needs and expectations

for the particular retail organisation:

product and service knowledge:

product and service range offering

product specifications, features and benefits

designated response times for providing customer service

customer service procedures including recording of and storing customer details.

Assessment Conditions

Skills must be demonstrated in a retail environment. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure access to:

relevant documentation:

organisational policies and procedures for:

customer service

sale of products and services

resolving customer complaints

collection and storage of customer details

organisational product information and price lists

supplier brochures, information sheets and price lists

promotional activity information

current plain English regulatory documents distributed by government regulators for:

consumer protection law

privacy law

customers with whom the individual can interact to sell products and services; these can be:

individuals in an industry workplace, or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation

assessment activities that allow the individual to:

work within commercial speed, timing and productivity

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=ca051b1b-5101-4ec2-ac1c-49699303188d

TAEASS401B Plan assessment activities and processes

Modification History

Version	Comments
TAEASS301B	Released with TAE10 Training and Education Training Package version 2.0

Unit Descriptor

This unit describes the performance outcomes, skills and knowledge required to plan and organise the assessment process, including recognition of prior learning (RPL), in a competency-based assessment system. It also includes the development of simple assessment instruments.

Application of the Unit

This unit typically applies to assessors and workplace supervisors with assessment planning responsibilities; and trainers or other assessors responsible for planning assessment, including RPL.

The unit is suitable for those with an existing assessment strategy which documents the overall framework for assessment.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1. Determine assessment approach	1.1 Identify candidate and confirm purposes and context of assessment/RPL with relevant people according to legal, organisational and ethical requirements 1.2 Identify and access benchmarks for assessment/RPL and any specific assessment guidelines
2. Prepare the assessment plan	2.1 Determine evidence and types of evidence needed to demonstrate competence, according to the rules of evidence 2.2 Select assessment methods which will support the collection of defined evidence, taking into account the context in which the assessment will take place 2.3 Document all aspects of the assessment plan and confirm with relevant personnel
3. Develop assessment instruments	3.1 Develop simple assessment instruments to meet target group needs 3.2 Analyse available assessment instruments for their suitability for use and modify as required 3.3 Map assessment instruments against unit or course requirements 3.4 Write clear instructions for candidate about the use of the instruments 3.5 Trial draft assessment instruments to validate content and applicability, and record outcomes

Required Skills and Knowledge

This section describes the skills and knowledge required for this unit.

Required skills
cognitive interpretation skills to: interpret competency standards and other assessment documentation, including material relating to reasonable adjustment identify opportunities for integrated competency assessment contextualise competency standards to the operating assessment environment, including RPL consider access and equity needs of diverse candidates technology skills to use appropriate equipment and software to communicate effectively with others research and evaluation skills to: obtain competency standards, assessment tools and other relevant assessment resources research candidate characteristics and any reasonable adjustment needs evaluate feedback, and determine and implement improvements to processes literacy skills to read and interpret relevant information to design and facilitate assessment and recognition processes communication skills to discuss assessment, including RPL processes with clients and other assessors interpersonal skills to: demonstrate sensitivity to access and equity considerations and candidate diversity promote and implement equity, fairness, validity, reliability and flexibility in planning an assessment processes.
Required knowledge
ethical and legal requirements of an assessor competencybased assessment, including: work focused criterion referenced standards based evidence based different purposes of assessment and different assessment contexts, including RPL how to read and interpret the identified competency standards as the benchmarks for assessment how to contextualise competency standards within relevant guidelines four principles of assessment and how they guide the assessment process purpose and features of evidence, and different types of evidence used in competency-based assessments, including RPL rules of evidence and how they guide evidence collection different types of assessment methods, including suitability for collecting various types of evidence assessment instruments and their purpose; different types of instruments; relevance of different instruments for specific evidence-gathering opportunities.

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to: plan and organise the assessment process on a minimum of two occasions collect evidence that demonstrates: documented assessment plans having covered a range of assessment events catering for a number of candidates different competency standards or accredited curricula an RPL assessment contextualisation of competency standards and the selected assessment tools, where required incorporation of reasonable adjustment strategies development of simple assessment instruments for use in the process organisational arrangements.
Context of and specific resources for assessment	Evidence must be gathered in the workplace wherever possible. Where no workplace is available, a simulated workplace must be provided. Assessment must ensure access to training products, such as training packages and accredited course documentation.
Method of assessment
Guidance information for assessment

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Purposes of assessment/ RPL may include:	recognising current existing competence of candidates determining if competence has been achieved following learning establishing candidate progress towards achievement of competence determining language, literacy and numeracy needs of candidates certifying competence through a qualification or Statement of Attainment licensing or regulatory requirements.
Context of assessment/ RPL may include:	environment in which the assessment/RPL will be carried out, including real or simulated workplace opportunities for collecting evidence in a number of situations relationships between competency standards and: evidence to support RPL work activities in the candidate’s workplace learning activities who carries out the assessment/RPL.
Organisational, legal and ethical requirements may include:	assessment system policies and procedures assessment strategy requirements reporting, recording and retrieval systems for assessment, including RPL quality assurance systems business and performance plans access and equity policies and procedures collaborative and partnership arrangements defined resource parameters mutual recognition arrangements industrial relations systems and processes, awards, and enterprise agreements Australian Quality Training Framework registration scope human resources policies and procedures legal requirements, including: anti-discrimination equal employment opportunity job role, responsibilities and conditions relevant industry codes of practice confidentiality and privacy requirements OHS considerations, including: ensuring OHS requirements are adhered to during the assessment process identifying and reporting OHS hazards and concerns to relevant personnel.
Benchmarks for assessment/RPL may include:	criterion against which the candidate is assessed or prior learning recognised, which may be: competency standard/unit of competency assessment criteria of course curricula performance specifications of an enterprise or industry product specifications.
Types of evidence may include:	direct indirect supplementary.
Rules of evidence ensure that evidence collected is:	valid sufficient authentic current.
Assessment methods are the particular techniques used to gather evidence and may include:	direct observation, for example: real work/real time activities at the workplace work activities in a simulated workplace environment structured activities, for example: simulation exercises and role-plays projects presentations activity sheets questioning, for example: written questions, e.g. on a computer interviews self-assessment verbal questioning questionnaires oral or written examinations (applicable at higher AQF levels) portfolios of evidence, for example: collection of work samples compiled by candidate product with supporting documentation historical evidence journal or log book information about life experience review of products, for example: testimonials and reports from employers and supervisors evidence of training authenticated prior achievements interview with employer, supervisor, or peer.
Assessment plan may include:	overall planning document describing: what is to be assessed when assessment is to take place where assessment is to take place how assessment is to take place.
Simple assessment instruments may include:	instruments developed by an assessor as part of formative or summative assessment activities, including: profiles of acceptable performance measures templates and proformas specific questions or activities evidence and observation checklists checklists for the evaluation of work samples recognition portfolios candidate self-assessment materials instruments developed elsewhere that have been modified by the assessor for use with a particular client group.
Available assessment instruments may include:	commercially available instruments those created by others inside the registered training organisation.
Map assessment means:	showing a clear relationship between the evidence and the requirements of the unit.

Unit Sector(s)

Assessment

Custom Content Section

Not applicable.

TAEASS402B Assess competence

Modification History

Version	Comments
TAEASS402B	Released with TAE10 Training and Education Training Package version 2.0

Unit Descriptor

This unit describes the performance outcomes, skills and knowledge required to assess the competence of a candidate.

Application of the Unit

This unit typically applies to assessors.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1. Prepare for assessment	1.1 Interpret assessment plan and confirm organisational, legal and ethical requirements for conducting assessment with relevant people 1.2 Access and interpret relevant benchmarks for assessment and nominated assessment tools to confirm the requirements for evidence to be collected 1.3 Arrange identified material and physical resource requirements according to assessment system policies and procedures 1.4 Organise specialist support required for assessment 1.5 Explain, discuss and agree details of the assessment plan with candidate
2. Gather quality evidence	2.1 Use agreed assessment methods and instruments to gather, organise and document evidence in a format suitable for determining competence 2.2 Apply the principles of assessment and rules of evidence in gathering quality evidence 2.3 Determine opportunities for evidence gathering in actual or simulated activities through consultation with the candidate and relevant personnel 2.4 Determine opportunities for integrated assessment activities and document any changes to assessment instruments where required
3. Support the candidate	3.1 Guide candidates in gathering their own evidence to support recognition of prior learning (RPL) 3.2 Use appropriate communication and interpersonal skills to develop a professional relationship with the candidate that reflects sensitivity to individual differences and enables two-way feedback 3.3 Make decisions on reasonable adjustments with the candidate, based on candidate’s needs and characteristics 3.4 Access required specialist support in accordance with the assessment plan 3.5 Address any OHS risk to person or equipment immediately
4. Make the assessment decision	4.1 Examine collected evidence and evaluate it to ensure that it reflects the evidence required to demonstrate competence 4.2 Use judgement to infer whether competence has been demonstrated, based on the available evidence 4.3 Make assessment decision in line with agreed assessment procedures and according to agreed assessment plan 4.4 Provide clear and constructive feedback to candidate regarding the assessment decision and develop any follow-up action plan required
5. Record and report the assessment decision	5.1 Record assessment outcomes promptly and accurately 5.2 Complete and process an assessment report according to agreed assessment procedures 5.3 Inform other relevant parties of the assessment decision according to confidentiality conventions
6. Review the assessment process	6.1 Review the assessment process in consultation with relevant people to improve own future practice 6.2 Document and record the review according to relevant assessment system policies and procedures

Required Skills and Knowledge

This section describes the skills and knowledge required for this unit.

Required skills
analysis and interpretation skills to: break down competency standards interpret assessment tools and other assessment information, including those used in RPL identify candidate needs make judgements based on assessment of available evidence observation skills to: recognise candidate’s prior learning determine candidate’s performance identify when candidate may need assistance during the assessment processes research and evaluation skills to: access required human and material resources for assessment access assessment system policies and procedures access RPL policies and procedures evaluate evidence evaluate assessment process cognitive skills to: weigh up the evidence and make a judgement consider and recommend reasonable adjustments decision-making skills to: recognise a candidate’s prior learning make a decision on a candidate’s competence literacy skills to: read and interpret relevant information to conduct assessment prepare required documentation and records or reports of assessment outcomes in required format communication and interpersonal skills to: explain the assessment, including RPL process give clear and precise instructions ask effective questions provide clarification discuss process with other relevant people give appropriate feedback discuss assessment outcome use language appropriate to candidate and assessment environment establish a working relationship with candidate.
Required knowledge
competency-based assessment, including: vocational education and training as a competency-based system criterion-referenced assessment as distinct from norm-referenced assessment competency standards as the basis of qualifications structure and application of competency standards principles of assessment and how they are applied rules of evidence and how they are applied range of assessment purposes and assessment contexts, including RPL different assessment methods, including suitability for gathering various types of evidence, suitability for content of units, and resource requirements and associated costs reasonable adjustments and when they are applicable types and forms of evidence, including assessment instruments that are relevant to gathering different types of evidence used in competency-based assessment, including RPL potential barriers and processes relating to assessment tools and methods assessment system, including policies and procedures established by the industry, organisation or training authority RPL policies and procedures established by the organisation cultural sensitivity and equity considerations relevant policy, legislation, codes of practice and national standards, including commonwealth and state or territory legislation that may affect training and assessment in the vocational education and training sector, such as: copyright and privacy laws in terms of electronic technology security of information plagiarism training packages and competency standards licensing requirements industry and workplace requirements duty of care under common law recording information and confidentiality requirements anti-discrimination, including equal employment opportunity, racial vilification and disability discrimination workplace relations industrial awards and enterprise agreements OHS responsibilities associated with assessing competence, such as: requirements for reporting hazards and incidents emergency procedures procedures for use of relevant personal protective equipment safe use and maintenance of relevant equipment sources of OHS information.

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to: assess competence of a number of candidates within the vocational education and training context against different units of competency or accredited curricula, following the relevant assessment plan assess at least one candidate for RPL consider reasonable adjustment and the reasons for decisions in at least one assessment cover an entire unit of competency and show: the application of different assessment methods and instruments involving a range of assessment activities and events two-way communication and feedback how judgement was exercised in making the assessment decision how and when assessment outcomes were recorded and reported assessment records and reports completed in accordance with assessment system and organisational, legal and ethical requirements how the assessment process was reviewed.
Context of and specific resources for assessment	Evidence must be gathered in the workplace whenever possible. Where no workplace is available, a simulated workplace must be provided.
Method of assessment
Guidance information for assessment

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Assessment plan may include:	overall planning, describing: what is to be assessed when assessment is to take place where assessment is to take place how assessment is to take place.
Benchmarks for assessment:	refer to a criterion against which the candidate is assessed may be a competency standard/unit of competency, assessment criteria of course curricula, performance specifications, or product specifications.
Assessment tools include:	the learning or competency unit(s) to be assessed the target group, context and conditions for the assessment the tasks to be administered to the candidate an outline of the evidence to be gathered from the candidate the evidence criteria used to judge the quality of performance (i.e. the assessment decision-making rules) the administration, recording and reporting requirements the evidence of how validity and reliability have been tested and built into the design and use of the tool.
Specialist support may include:	assistance by third party, such as carer or interpreter support from specialist educator provision of developed online assessment activities support for remote or isolated candidates and assessors support from subject matter or safety experts advice from regulatory authorities assessment teams and panels support from lead assessors advice from policy development experts.
Assessment methods include:	particular techniques used to gather different types of evidence, such as: direct observation structured activities oral or written questioning portfolios of evidence review of products third-party feedback.
Individual differences may include:	English language, literacy and numeracy barriers physical impairment or disability intellectual impairment or disability medical condition that may impact on assessment, such as arthritis, epilepsy, diabetes and asthma learning difficulties mental or psychological disability religious and spiritual observances cultural images and perceptions age gender.
Feedback may include:	ensuring assessment/RPL process is understood ensuring candidate concerns are addressed enabling questions and answers confirming outcomes identifying further evidence to be provided discussing action plans confirming gap training needed providing information regarding available appeal processes suggesting improvements in evidence gathering and presentation.
Consultation may involve:	moderation with other assessors, or training and assessment coordinators discussions with client, team leaders, managers, RPL coordinators, supervisors, coaches and mentors technical and subject experts English language, literacy and numeracy experts.

Unit Sector(s)

Assessment

Custom Content Section

Not applicable.

TAEDEL301A Provide work skill instruction

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to conduct individual and group instruction and demonstrate work skills, using existing learning resources in a safe and comfortable learning environment. The unit covers the skills and knowledge required to determine the success of both the training provided and one's own personal training performance. It emphasises the training as being driven by the work process and context.

Application of the Unit

Application of the unit	This unit supports a wide range of applications across any workplace setting and so can be used by any organisation. Its use is not restricted to training organisations.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Organise instruction and demonstration	1.1. Gather information about learner characteristics and learning needs 1.2. Confirm a safe learning environment 1.3. Gather and check instruction and demonstration objectives and seek assistance if required 1.4. Access and review relevant learning resources and learning materials for suitability and relevance, and seek assistance to interpret the contextual application 1.5. Organise access to necessary equipment or physical resources required for instruction and demonstration 1.6. Notify learners of details regarding the implementation of the learning program and/or delivery plan
2. Conduct instruction and demonstration	2.1. Use interpersonal skills with learners to establish a safe and comfortable learning environment 2.2. Follow the learning program and/or delivery plan to cover all learning objectives 2.3. Brief learners on any OHS procedures and requirements prior to and during training 2.4. Use delivery techniques to structure, pace and enhance learning 2.5. Apply coaching techniques to assist learning 2.6. Use communication skills to provide information, instruct learners and demonstrate relevant work skills 2.7. Provide opportunities for practice during instruction and through work activities 2.8. Provide and discuss feedback on learner performance to support learning
3. Check training performance	3.1. Use measures to ensure learners are acquiring and can use new technical and generic skills and knowledge 3.2. Monitor learner progress and outcomes in consultation with learner 3.3. Review relationship between the trainer/coach and the learner and adjust to suit learner needs
4. Review personal training performance and finalise documentation	4.1. Reflect upon personal performance in providing instruction and demonstration, and document strategies for improvement 4.2. Maintain, store and secure learner records according to organisational and legal requirements

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
verbaland non-verbal communication techniques, such as: asking relevant and appropriate questions providing explanations demonstrating using listening skills providing information clearly safety skills to implement OHS requirements, by acting and responding safely in order to: identify hazards conduct prestart-up checks if required observe and interpret learner behaviour that may put people at risk time-management, skills to: ensure all learning objectives are covered pace learning reflection skills in order to: identify areas for improvement maintain personal skill development literacy skills to: complete and maintain documentation read and follow learning programs and plans read and analyse learner information technology skills to operate audio-visual and technical equipment interpersonal skills to: engage, motivate and connect with learners provide constructive feedback maintain appropriate relationships establish trust use appropriate body language maintain humour demonstrate tolerance manage a group recognise and be sensitive to individual difference and diversity observation skills to: monitor learner acquisition of new skills, knowledge and competency requirements assess learner communication and skills in interacting with others identify learner concerns recognise learner readiness to take on new skills and tasks
Required knowledge
learner characteristics and needs content and requirements of the relevant learning program and/or delivery plan sources and availability of relevant learning resources and learning materials content of learning resources and learning materials training techniques that enhance learning and when to use them introductory knowledge of learning principles and learning styles key OHS issues in the learning environment, including: roles and responsibilities of key personnel responsibilities of learners relevant policies and procedures, including hazard identification, risk assessment, reporting requirements, safe use of equipment and emergency procedures risk controls for the specific learning environment

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment	Assessment must address the scope of this unit and reflect all components of the unit. A range of appropriate assessment methods and evidence-gathering techniques must be used to determine competency. A judgement of competency should only be made when the assessor is confident that the required outcomes of the unit have been achieved and that consistent performance has been demonstrated.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to: carry out aminimum of three training sessions, involving demonstrating and instructing particular work skills for different groups; with each session addressing: different learning objectives a range of techniques and effective communication skills appropriate to the audience.
Context of and specific resources for assessment	Evidence must be gathered in the workplace wherever possible. Where no workplace is available, a simulated workplace must be provided.
Method of assessment
Guidance information for assessment	For further information about assessment of this and other TAE units, refer to relevant implementation guidance published on the IBSA website (www.ibsa.org.au).

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Learner characteristics may include:	language, literacy and numeracy levels learning styles past learning and work experiences specific needs workplace culture.
Safe learning environment may include:	exit requirements personal protective equipment safe access safe use of equipment.
Instruction and demonstration objectives may include:	competencies to be achieved generic and technical skills, which may be: provided by the organisation developed by a colleague individual or group objectives learning outcomes.
Learning resources may include:	any material used to support learning, such as: learner and user guides trainer and facilitator guides example training programs specific case studies professional development materials assessment materials a variety of formats those produced locally those acquired from other sources.
Learning materials may include:	handouts for learners materials sourced from the workplace, e.g. workplace documentation, operating procedures, and specifications.
Details may include:	location and time outcomes of instruction or demonstration reason for instruction or demonstration who will be attending instruction session.
OHS procedures may include:	emergency procedures hazards and their means of control incident reporting use of personal protective equipment safe work practices safety briefings site-specific safety rules.
Delivery techniques may include:	coaching demonstration explanation group or pair work providing opportunities to practise skills and solve problems questions and answers.
Coaching may include:	learning arrangements requiring immediate interaction and feedback on-the-job instruction and 'buddy' systems relationships targeting enhanced performance short-term learning arrangements working on a one-to-one basis.
Measures may include:	informal review or discussion learner survey on-the-job observation review of peer coaching arrangements.

Unit Sector(s)

Unit sector	Delivery and facilitation

Competency field

Competency field

Co-requisite units

Co-requisite units

TAEDEL402A Plan, organise and facilitate learning in the workplace

Modification History

Not applicable.

Unit Descriptor

Unit descriptor	This unit describes the performance outcomes, skills and knowledge required to plan, organise and facilitate learning for individuals in a workplace.

Application of the Unit

Application of the unit	This unit typically applies to a person working as an entry level trainer, teacher or facilitator, team leader or workplace supervisor, or any employee responsible for guiding learning through work.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Establish effective work environment for learning	1.1. Establish and agree upon objectives and scope of the work-based learning 1.2. Analyse work practices and routines to determine their effectiveness in meeting established learning objectives 1.3. Identify and address OHS implications of using work as the basis for learning
2. Develop a work-based learning pathway	2.1. Address contractual requirements and responsibilities for learning at work 2.2. Arrange for integration and monitoring of external learning activities with the work-based learning pathway 2.3. Obtain agreement from relevant personnel to implement the work-based learning pathway
3. Establish the learning-facilitation relationship	3.1. Identify context for learning and individual's learning style 3.2. Select appropriate technique or process to facilitate learning and explain the basis of the technique to learner 3.3. Develop, document and discuss individualised learning plan with learner 3.4. Access, read and interpret documentation outlining the OHS responsibilities of the various parties in the learning environment 3.5. Monitor supervisory arrangements appropriate to learner's levels of knowledge, skill and experience to provide support and encouragement and ensure learner's health and safety
4. Implement work-based learning pathway	4.1. Sequence introduction of workplace tasks, activities and processes to reflect the agreed work-based learning pathway 4.2. Explain objectives of work-based learning and the processes involved to learner 4.3. Encourage learner to take responsibility for learning and to self-reflect 4.4. Develop techniques that facilitate learner's transfer of skills and knowledge
5. Maintain and develop the learning/facilitation relationship	5.1. Prepare for each session 5.2. Structure learning activities to support and reinforce new learning, build on strengths, and identify areas for further development 5.3. Observe learner cues and change approaches where necessary to maintain momentum 5.4. Practise ethical behaviour at all times 5.5. Monitor effectiveness of the learning/facilitation relationship through regular meetings between the parties
6. Close and evaluate the learning/facilitation relationship	6.1. Carry out the closure smoothly, using appropriate interpersonal and communication skills 6.2. Seek feedback from learner on the outcomes achieved and value of the relationship 6.3. Evaluate and document process, including impact, self evaluation and reflection, and file according to legal and organisational requirements
7. Monitor and review the effectiveness of the work-based learning pathway	7.1. Document work performance and learning achievement and keep records according to organisational requirements 7.2. Evaluate effectiveness of the work-based pathway against the objectives, processes and techniques used 7.3. Recommend improvements to work-based practice in light of the review process

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
oral communication and language skills to: motivate the learner transfer skills and knowledge interpersonal skills to maintain appropriate relationships observation skills to monitor individual progress literacy skills to: read and interpret organisational documents, legal documents and contracts complete and maintain documentation organisational skills to provide guidance and feedback to individuals communication skills, including: using effective verbal and non-verbal language using critical listening and questioning techniques giving constructive and supportive feedback assisting learners to paraphrase advice or instructions back to the trainer/facilitator providing clear and concrete options and advice using appropriate industry/profession terminology and language ensuring language, literacy and numeracy used is appropriate to learners
Required knowledge
systems, processes and practices within the organisation where work-based learning is taking place operational demands of the work and impact of changes on work roles organisational work culture, including industrial relations environment systems for identifying skill needs introductory knowledge of different learning styles and how to encourage learning in each, for example: visual learners audio learners kinaesthetic learners theoretical learners relevant policy, legislation, codes of practice and national standards that may affect training and assessment in the vocational education and training sector OHS relating to the work role, including: hazards relating to the industry and specific workplace reporting requirements for hazards and incidents specific procedures for work tasks safe use and maintenance of relevant equipment emergency procedures sources of OHS information

Evidence Guide

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment	Assessment must address the scope of this unit and reflect all components of the unit. Arange of appropriate assessment methods and evidence-gathering techniques must be used to determine competency. A judgement of competency should only be made when the assessor is confident that the required outcomes of the unit have been achieved and that consistent performance has been demonstrated.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to: prepare and facilitate work-based learning provide evidence of a minimum of two examples of developing work-based learning pathways, that include: identifying needs for learning analysing work practices, work environment and work activities organising and allocating work in a way that reflects learning needs and provides effective learning opportunities through work processes provide a minimum of two examples of a learning facilitation relationship being conducted: with different individuals demonstrating communication skills and flexibility demonstrating one or more of the processes or techniques identified.
Context of and specific resources for assessment	Evidence must be gathered in the workplace wherever possible. Where no workplace is available, a simulated workplace must be provided. Assessment must ensure access to information about work activities.
Method of assessment
Guidance information for assessment	For further information about assessment of this and other TAE units, refer to relevant implementation guidance published on the IBSA website (www.ibsa.org.au).

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
OHS implications may include:	OHS obligations workplace OHS policies and procedures ensuring work practices, routines and proposed changes do not pose a risk to learners and others.
Contractual requirements may include:	training plans under apprenticeships/traineeships requirements of government-funded training programs, such as Workplace English Language and Literacy (WELL).
Work-based learning pathway may include:	identifying specific goals for work-based learning identifying job tasks or activities to be included in learning process appropriate sequencing of job tasks/activities to reflect learner incremental development direct guidance and modelling from experienced co-workers and experts opportunities for practice.
Individualised learning plan may include:	information about individual's learning style, learner characteristics, and the context for learning clear boundaries and expectations of the learning/facilitation relationship documented equity or additional support needs for the learner performance benchmarks to be achieved activities and processes which together will achieve the benchmarks.
Ethical behaviour includes:	trust integrity privacy and confidentiality of the session following organisational policies knowing own limitations having a range of other intervention referrals ready when needed honesty fairness to others.
Impact may be:	successful achievement, rate of achievement, or lack of achievement of identified goals achievement of other outcomes as a result of the relationship development of new goals new or increased motivation to learn greater capacity to learn increase in learner's self-confidence.
Self-evaluation and reflection may include:	asking critical questions about: own ability what worked or didn't work how the relationship building process could be improved reviewing records and journals on sessions and critically evaluating own performance reviewing feedback from learner and identifying critical aspects and areas for improvement.

Unit Sector(s)

Unit sector	Delivery and facilitation

Competency field

Competency field

Co-requisite units

Co-requisite units

SHB Hairdressing and Beauty Services Training Package

Modification History

Release	Release Date	Comments
Release 4.1	July 2022	Minor corrections to the following units: SHBBCOS007 Provide cosmetic tattoo for scalp micropigmentation - Minor correction to the Performance Evidence. SHBBSKT010 Provide skin needling treatments - Minor correction to the Performance Evidence. SHBBSKS009 Provide micro-dermabrasion treatments - Minor correction to Assessment Conditions.
Release 4.0	November 2021	Endorsement of the following TP components: Qualifications Six Qualification reviewed and redeveloped Two Qualification newly created Units of Competency 44 Units reviewed and redeveloped 30 Units newly created Two Units deleted Note: Unit SHBXCCS004 Recommend products and services was also endorsed to be deleted from the SHB TP. It was identified however that the unit was included in other SHB qualifications that were not redeveloped as part of this project. Therefore, the unit was not deleted.
Release 3.1	March 2021	In response to Skills Reform Ministerial Statement - 9 October 2020, modifications include the removal of unused qualifications and units of competency from the SHB Training Package: Qualifications removed: SHB80116 Graduate Certificate in Hairdressing Creative Leadership Units removed: SHBHTLS004 Provide creative leadership to the hairdressing industry
Release 3.0	September 2018	Endorsement and release of the following additional qualification: SHB60118 Advanced Diploma of Intense Pulsed Light and Laser for Hair Reduction Endorsement and release of 6 Beauty units of competency and associated assessment requirements.
Release 2.0	March 2016	Endorsement and release of the following additional qualifications: SHB20116 Certificate II in Retail Cosmetics SHB20216 Certificate II in Salon Assistant SHB30416 Certificate III in Hairdressing SHB30516 Certificate III in Barbering SHB40216 Certificate IV in Hairdressing SHB50216 Diploma of Salon Management SHB80116 Graduate Certificate in Hairdressing Creative Leadership Endorsement and release of: 52 Hairdressing units of competency and associated assessment requirements 8 Cross-Sector units of competency and associated assessment requirements.
Release 1.0	September 2015	Primary release of SHB Hairdressing and Beauty Services Training Package. Endorsement and release of the following qualifications: SHB30115 Certificate III Beauty Services SHB30215 Certificate III in Make-Up SHB30315 Certificate III in Nail Technology SHB40115 Certificate IV in Beauty Therapy SHB50115 Diploma of Beauty Therapy Endorsement and release of: 38 Beauty units of competency and associated assessment requirements 4 Cross-Sector units of competency and associated assessment requirements.

Credit Arrangements

At the time of endorsement of this Training Package, no national credit arrangements exist.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=255d312b-db07-48f2-b6d6-1b0b06c42898