FNS50915 Diploma of Banking Services Management

Release 4

FNS50915 Diploma of Banking Services Management

Modification History

Release	Comments
Release 4	This version released with FNS Financial Services Training Package version 3.0 Release 4 created to update elective unit list
Release 3	This version released with FNS Financial Services Training Package version 2.0 Release 3 created to correct typographical error
Release 2	This version released with FNS Financial Services Training Package version 1.1 Release 2 created to correct typographical error
Release 1	This Qualification first released with FNS Financial Services Training Package version 1.0

Qualification Description

This qualification is designed to reflect a range of the job roles with team and business result responsibilities in banking or other deposit taking institutions' customer contact centres or retail and/or commercial financial services environments. Individuals in these roles have autonomy in performing technical operations, apply solutions to a range of often complex problems, and research, analyse and evaluate information from a variety of sources. They apply initiative to plan, coordinate and evaluate their own work and provide guidance to others.

Licensing/Regulatory Information

No licensing or certification requirements apply to this qualification at the time of publication. However, some units will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit. Refer to the FNS Implementation Guide Companion Volume for guidance on requirements.

Entry Requirements

Nil.

Packaging Rules

Total number of units = 12

5 core units plus

7 elective units

The elective units consist of:

up to 7 from Group A, Group B, Group C or Group D

maximum of 3 may be from Group B

up to 3 may be from a Certificate IV, Diploma or Advanced Diploma in any currently endorsed training package or accredited course.

The elective units chosen must be relevant to the work outcome and meet local industry needs.

Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within FNS Financial Services or BSB Business Services Training Packages.

Core Units

BSBINM401	Implement workplace information system

BSBMGT502	Manage people performance

BSBSMB405	Monitor and manage small business operations

FNSCUS501	Develop and nurture relationships with clients, other professionals and third party referrers

FNSINC401	Apply principles of professional practice to work in the financial services industry

Elective Units

Group A

Customer relationship building

BSBCUS501	Manage quality customer service

FNSCUS502	Monitor client requirements

FNSCUS503	Review business performance

FNSCUS504	Manage premium customer relationships

FNSCUS505	Determine client requirements and expectations

Group B

Sales and marketing

BSBMKG501	Identify and evaluate marketing opportunities

BSBSLS502	Lead and manage a sales team

FNSSAM501	Apply advanced selling techniques to selling of financial products and services

FNSSAM502	Assess market needs

FNSSAM503	Monitor market opportunities

Group C

Commercial and retail lending

FNSBNK501	Manage banking and service strategy for small business customers

FNSBNK502	Manage services in a Business Transaction Centre

FNSCRD402	Establish and maintain appropriate security

FNSCRD503	Promote understanding of the role and effective use of consumer credit

Group D

General business

BSBINN502	Build and sustain an innovative work environment

BSBMGT516	Facilitate continuous improvement

BSBMGT605	Provide leadership across the organisation

BSBSUS501	Develop workplace policy and procedures for sustainability

BSBWHS303	Participate in WHS hazard identification, risk assessment and risk control

BSBWOR501	Manage personal work priorities and professional development

FNSBNK402	Align banking products with the needs of small business customers

FNSBNK503	Provide business advisory services within a financial services context

FNSCUS506	Record and implement client instructions

FNSINC503	Identify situations requiring complex ethical decision making

FNSINC504	Apply ethical frameworks and principles to make and act upon decisions

FNSORG503	Develop a resource plan

FNSRSK602	Determine and manage risk exposure strategies

Note: Certain elective units may be required to progress to membership of relevant professional organisations. Learners should establish such requirements where they apply in order to make appropriate choices.

Qualification Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
FNS50915 Diploma of Banking Services Management (Release 4)	FNS50915 Diploma of Banking Services Management (Release 3)	Updates to unit elective list	Equivalent qualification

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=c7200cc8-0566-4f04-b76f-e89fd6f102fe