FNS30615 Certificate III in Insurance Broking

Release 2

FNS30615 Certificate III in Insurance Broking

Modification History

Release	Comments
Release 2	This version released with FNS Financial Services Training Package version 1.1. Release 2 created to correct typographical error
Release 1	This qualification first released with FNS Financial Services Training Package version 1.0

Qualification Description

This qualification is designed for entry level employees working in broking assistant or support roles in small or large organisations offering insurance broking services to retail and wholesale clients. Broking assistants undertake a range of core broking skills around customer service, client advice and clerical and administrative support duties. Individuals at this level take limited responsibility in known situations under general supervision.

Licensing/Regulatory Information

Some of the work functions in insurance broking where this qualification may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.

Entry Requirements

Nil.

Packaging Rules

Total number of units = 12

6 core units plus

6 elective units

The elective units consist of:

4 from the electives below.

Of the remaining 2 units:

up to 2 may be from the electives

up to 2 may be from Certificate III or IV in a currently endorsed training package or accredited course.

The elective units chosen must be relevant to the work outcome and meet local industry needs.

Core Units

BSBCUE404	Collect, analyse and record information

BSBCUS301	Deliver and monitor service to customers

FNSIBK402	Implement new or renewed insurance program for insurance broking clients

FNSIBK403	Place client insurances with insurers and confirm insurance cover with clients

FNSIBK404	Provide a claims service to an insurance broking client

FNSINC301	Work effectively in the financial services industry

Elective Units

ASIC general insurance advice

FNSASIC304	Provide Tier 2 general advice in general insurance*

FNSASIC305	Provide Tier 2 personal advice in general insurance*

Customer service and sales

BSBCUE303	Conduct a telemarketing campaign

BSBCUE304	Provide sales solutions to customers

BSBCUE307	Work effectively in customer engagement

BSBCUE309	Develop product and service knowledge for customer engagement operation

BSBCMM301	Process customer complaints

FNSIBK302	Provide general advice in general insurance broking products and services

FNSCUS401	Participate in negotiations

Information handling and technology

BSBFIA304	Maintain a general ledger

BSBITU304	Produce spreadsheets

BSBWRT301	Write simple documents

Team and/or organisation

BSBADM311	Maintain business resources

BSBFLM305	Support operational plan

BSBFLM309	Support continuous improvement systems and processes

BSBINN301	Promote innovation in a team environment

BSBWOR301	Organise personal work priorities and development

*Those who wish to meet ASIC Tier 2 personal advice in general insurance should include both elective units:

FNSASIC304	Provide Tier 2 general advice in general insurance; and

FNSASIC305	Provide Tier 2 personal advice in general insurance.

Qualification Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
FNS30615 Certificate III in Insurance Broking	FNS30610 Certificate III in Insurance Broking	Updated to meet Standards for Training Packages. Packaging rules updated Elective units added to provide greater guidance and flexibility for industry	No equivalent qualification

Links

Companion volumes available from the IBSA website: http://www.ibsa.org.au/companion_volumes - http://www.ibsa.org.au/companion_volumes