CPP Property Services Training Package

Release 17.0

Contents

CPP Property Services Training Package	41

CPP20121 Certificate II in Surveying and Spatial Information Services	42

CPP20319 Certificate II in Technical Security	45

CPP20218 Certificate II in Security Operations	49

CPP20521 Certificate II in Fire Protection Inspection and Testing	52

CPP30119 Certificate III in Urban Pest Management	56

CPP30221 Certificate III in Surveying and Spatial Information Services	59

CPP30321 Certificate III in Cleaning Operations	62

CPP30519 Certificate III in Technical Security	66

CPP30619 Certificate III in Investigative Services	69

CPP30719 Certificate III in Waste Management	73

CPP30821 Certificate III in Fire Protection Inspection and Testing	78

CPP31218 Certificate III in Swimming Pool and Spa Service	82

CPP31318 Certificate III in Security Operations	85

CPP31418 Certificate III in Close Protection Operations	89

CPP31519 Certificate III in Real Estate Practice	93

CPP40121 Certificate IV in Residential Drafting	97

CPP40421 Certificate IV in Cleaning	100

CPP40521 Certificate IV in Strata Community Management	104

CPP40719 Certificate IV in Security Management	107

CPP40821 Certificate IV in Access Consulting	112

CPP40919 Certificate IV in Waste Management	116

CPP41119 Certificate IV in Home Energy Efficiency and Sustainability	120

CPP41319 Certificate IV in Swimming Pool and Spa Service	125

CPP41419 Certificate IV in Real Estate Practice	129

CPP41519 Certificate IV in Security Risk Analysis	136

CPP41619 Certificate IV in Urban Pest Management	140

CPP41721 Certificate IV in Surveying and Spatial Information Services	143

CPP50121 Diploma of Surveying	147

CPP50221 Diploma of Spatial Information Services	150

CPP50619 Diploma of Security Risk Management	153

CPP50721 Diploma of Access Consulting	156

CPP50921 Diploma of Building Design	160

CPP51122 Diploma of Property (Agency Management)	163

CPP51222 Diploma of Bushfire Protection Assessment	167

CPP60121 Advanced Diploma of Surveying	170

CPP60421 Advanced Diploma of Building Design	173

CPP80221 Graduate Diploma of Building Design	176

CPPACC4001 Apply disability awareness to assess and determine access solutions	179

Assessment Requirements for CPPACC4001 Apply disability awareness to assess and determine access solutions	181

CPPACC4002 Apply building control legislation to accessibility assessment of small-scale buildings	183

Assessment Requirements for CPPACC4002 Apply building control legislation to accessibility assessment of small-scale buildings	186

CPPACC4003 Assess accessibility of construction plans	188

Assessment Requirements for CPPACC4003 Assess accessibility of construction plans	191

CPPACC4004 Communicate effectively as an access consultant	193

Assessment Requirements for CPPACC4004 Communicate effectively as an access consultant	196

CPPACC4005 Conduct building access audits	198

Assessment Requirements for CPPACC4005 Conduct building access audits	201

CPPACC4006 Conduct playground access audits	203

Assessment Requirements for CPPACC4006 Conduct playground access audits	206

CPPACC4007 Conduct streetscape access audits	208

Assessment Requirements for CPPACC4007 Conduct streetscape access audits	211

CPPACC4008 Conduct transport conveyance and boarding device access audits	213

Assessment Requirements for CPPACC4008 Conduct transport conveyance and boarding device access audits	217

CPPACC4009 Conduct transport premises access audits	219

Assessment Requirements for CPPACC4009 Conduct transport premises access audits	222

CPPACC4010 Conduct aged care facility access audits	224

Assessment Requirements for CPPACC4010 Conduct aged care facility access audits	227

CPPACC4011 Conduct educational facility access audits	229

Assessment Requirements for CPPACC4011 Conduct educational facility access audits	232

CPPACC4012 Conduct outdoor recreation area access audits	234

Assessment Requirements for CPPACC4012 Conduct outdoor recreation area access audits	237

CPPACC4013 Contribute effectively to building development teams	239

Assessment Requirements for CPPACC4013 Contribute effectively to building development teams	242

CPPACC4014 Facilitate the development of DDA Action Plans	245

Assessment Requirements for CPPACC4014 Facilitate the development of DDA Action Plans	248

CPPACC4015 Follow WHS requirements when working at client sites	250

Assessment Requirements for CPPACC4015 Follow WHS requirements when working at client sites	253

CPPACC4016 Manage risk to access consulting operations	255

Assessment Requirements for CPPACC4016 Manage risk to access consulting operations	258

CPPACC4017 Prepare access reports	260

Assessment Requirements for CPPACC4017 Prepare access reports	262

CPPACC4018 Prepare, deliver and evaluate public education sessions on access	264

Assessment Requirements for CPPACC4018 Prepare, deliver and evaluate public education sessions on access	267

CPPACC4019 Provide access advice on building fitout	270

Assessment Requirements for CPPACC4019 Provide access advice on building fitout	273

CPPACC4020 Provide access advice on building renovations	275

Assessment Requirements for CPPACC4020 Provide access advice on building renovations	278

CPPACC4021 Provide access advice on the provision of services	280

Assessment Requirements for CPPACC4021 Provide access advice on the provision of services	283

CPPACC4022 Work effectively as an access consultant	285

Assessment Requirements for CPPACC4022 Work effectively as an access consultant	289

CPPACC5001 Assess building work documentation for access compliance	291

Assessment Requirements for CPPACC5001 Assess building work documentation for access compliance	294

CPPACC5002 Inspect access compliance during the building process	296

Assessment Requirements for CPPACC5002 Inspect access compliance during the building process	299

CPPACC5003 Apply anthropometric principles to accessible building design and fitout	301

Assessment Requirements for CPPACC5003 Apply anthropometric principles to accessible building design and fitout	304

CPPACC5004 Apply building codes and standards to accessible large-scale buildings	306

Assessment Requirements for CPPACC5004 Apply building codes and standards to accessible large-scale buildings	309

CPPACC5005 Interpret and apply building control legislation when assessing large-scale buildings for access	311

Assessment Requirements for CPPACC5005 Interpret and apply building control legislation when assessing large-scale buildings for access	314

CPPACC5006 Apply ergonomic principles to accessible building design and fitout	316

Assessment Requirements for CPPACC5006 Apply ergonomic principles to accessible building design and fitout	319

CPPACC5007 Apply mechanics of human body functions to accessible building design and fitout	321

Assessment Requirements for CPPACC5007 Apply mechanics of human body functions to accessible building design and fitout	324

CPPACC5008 Assess the construction of existing buildings and new building work required to be accessible	326

Assessment Requirements for CPPACC5008 Assess the construction of existing buildings and new building work required to be accessible	329

CPPACC5009 Evaluate and select construction materials for accessible buildings	331

Assessment Requirements for CPPACC5009 Evaluate and select construction materials for accessible buildings	334

CPPACC5010 Provide access advice on the design of the built environment	336

Assessment Requirements for CPPACC5010 Provide access advice on the design of the built environment	339

CPPACC5011 Prepare concept designs for accessible building work	341

Assessment Requirements for CPPACC5011 Prepare concept designs for accessible building work	344

CPPACC5012 Prepare written design briefs for accessible building work	346

Assessment Requirements for CPPACC5012 Prepare written design briefs for accessible building work	349

CPPACC5013 Prepare and administer tender documentation for accessible building work	351

Assessment Requirements for CPPACC5013 Prepare and administer tender documentation for accessible building work	354

CPPACC5014 Prepare contract documentation for accessible building work	356

Assessment Requirements for CPPACC5014 Prepare contract documentation for accessible building work	359

CPPACC5015 Prepare specification documentation for accessible building work	361

Assessment Requirements for CPPACC5015 Prepare specification documentation for accessible building work	364

CPPACC5016 Provide expert access advice on renovations to private dwellings	366

Assessment Requirements for CPPACC5016 Provide expert access advice on renovations to private dwellings	369

CPPACC5017 Provide expert access advice on building renovations	371

Assessment Requirements for CPPACC5017 Provide expert access advice on building renovations	374

CPPACC5018 Provide expert access advice to complainants or respondents	376

Assessment Requirements for CPPACC5018 Provide expert access advice to complainants or respondents	379

CPPACC5019 Coordinate the development and implementation of DDA Action Plans	381

Assessment Requirements for CPPACC5019 Coordinate the development and implementation of DDA Action Plans	384

CPPACC5020 Undertake research on access issues	386

Assessment Requirements for CPPACC5020 Undertake research on access issues	389

CPPACC6001 Participate as an access expert on an Access Panel	391

Assessment Requirements for CPPACC6001 Participate as an access expert on an Access Panel	394

CPPACC6002 Apply performance-based codes and risk management principles when assessing buildings for access	396

Assessment Requirements for CPPACC6002 Apply performance-based codes and risk management principles when assessing buildings for access	399

CPPACC6003 Apply unjustifiable hardship principles to assess solutions for access	401

Assessment Requirements for CPPACC6003 Apply unjustifiable hardship principles to assess solutions for access	404

CPPACC8001 Research and analyse access and use requirements for people with diverse disabilities	406

Assessment Requirements for CPPACC8001 Research and analyse access and use requirements for people with diverse disabilities	409

CPPACC8002 Research and analyse access solutions for the built environment	412

Assessment Requirements for CPPACC8002 Research and analyse access solutions for the built environment	415

CPPBDN4101 Work effectively in a building design environment	418

Assessment Requirements for CPPBDN4101 Work effectively in a building design environment	421

CPPBDN4102 Analyse building design drawings	423

Assessment Requirements for CPPBDN4102 Analyse building design drawings	426

CPPBDN4103 Use CAD software to produce drawings for building design projects	428

Assessment Requirements for CPPBDN4103 Use CAD software to produce drawings for building design projects	431

CPPBDN4104 Apply compliance requirements to Class 1 and 10 building design documentation	433

Assessment Requirements for CPPBDN4104 Apply compliance requirements to Class 1 and 10 building design documentation	436

CPPBDN4105 Prepare drawings for planning and building approval for Class 1 and 10 buildings	438

Assessment Requirements for CPPBDN4105 Prepare drawings for planning and building approval for Class 1 and 10 buildings	441

CPPBDN4106 Investigate materials for construction of Class 1 and 10 buildings	443

Assessment Requirements for CPPBDN4106 Investigate materials for construction of Class 1 and 10 buildings	446

CPPBDN4107 Investigate construction methods for Class 1 and 10 buildings	448

Assessment Requirements for CPPBDN4107 Investigate construction methods for Class 1 and 10 buildings	452

CPPBDN4108 Draw layout of required services for Class 1 and 10 buildings	454

Assessment Requirements for CPPBDN4108 Draw layout of required services for Class 1 and 10 buildings	458

CPPBDN4109 Research architectural styles and movements	460

Assessment Requirements for CPPBDN4109 Research architectural styles and movements	462

CPPBDN4110 Set up BIM capable software and files for building design drafting projects	464

Assessment Requirements for CPPBDN4110 Set up BIM capable software and files for building design drafting projects	467

CPPBDN5101 Produce digital 3-D models of building designs	469

Assessment Requirements for CPPBDN5101 Produce digital 3-D models of building designs	472

CPPBDN5102 Produce compliant designs for Class 1 and 10 buildings	474

Assessment Requirements for CPPBDN5102 Produce compliant designs for Class 1 and 10 buildings	478

CPPBDN5103 Produce compliant designs for Class 2-9 buildings up to two storeys	480

Assessment Requirements for CPPBDN5103 Produce compliant designs for Class 2-9 buildings up to two storeys	484

CPPBDN5104 Prepare drawings for planning and building approval for Class 2-9 buildings up to two storeys	486

Assessment Requirements for CPPBDN5104 Prepare drawings for planning and building approval for Class 2-9 buildings up to two storeys	489

CPPBDN5105 Evaluate construction materials and methods for Class 2-9 buildings up to two storeys	492

Assessment Requirements for CPPBDN5105 Evaluate construction materials and methods for Class 2-9 buildings up to two storeys	496

CPPBDN5106 Determine compliance requirements for Class 2-9 buildings up to two storeys	499

Assessment Requirements for CPPBDN5106 Determine compliance requirements for Class 2-9 buildings up to two storeys	502

CPPBDN5107 Manage contracts for small-scale building design projects	504

Assessment Requirements for CPPBDN5107 Manage contracts for small-scale building design projects	507

CPPBDN5108 Design timber-framed buildings	509

Assessment Requirements for CPPBDN5108 Design timber-framed buildings	512

CPPBDN5109 Recommend sustainability solutions for small-scale building design projects	514

Assessment Requirements for CPPBDN5109 Recommend sustainability solutions for small-scale building design projects	517

CPPBDN5110 Inspect and assess sites to inform the design process	519

Assessment Requirements for CPPBDN5110 Inspect and assess sites to inform the design process	522

CPPBDN5111 Produce rendered animations of 3-D models of small-scale building designs	524

Assessment Requirements for CPPBDN5111 Produce rendered animations of 3-D models of small-scale building designs	527

CPPBDN6101 Produce compliant designs for Class 2-9 buildings up to three storeys	529

Assessment Requirements for CPPBDN6101 Produce compliant designs for Class 2-9 buildings up to three storeys	533

CPPBDN6102 Prepare drawings for planning and building approval for Class 2-9 buildings up to three storeys	535

Assessment Requirements for CPPBDN6102 Prepare drawings for planning and building approval for Class 2-9 buildings up to three storeys	538

CPPBDN6103 Evaluate construction materials, methods and services for Class 2-9 buildings up to three storeys	541

Assessment Requirements for CPPBDN6103 Evaluate construction materials, methods and services for Class 2-9 buildings up to three storeys	545

CPPBDN6104 Determine compliance requirements for Class 2-9 building designs up to three storeys	548

Assessment Requirements for CPPBDN6104 Determine compliance requirements for Class 2-9 building designs up to three storeys	551

CPPBDN6105 Manage the tendering and contract administration process for a client	553

Assessment Requirements for CPPBDN6105 Manage the tendering and contract administration process for a client	557

CPPBDN6106 Produce building information modelling for building design projects	559

Assessment Requirements for CPPBDN6106 Produce building information modelling for building design projects	562

CPPBDN8101 Advise on construction materials and methods for large and complex building design projects	564

Assessment Requirements for CPPBDN8101 Advise on construction materials and methods for large and complex building design projects	568

CPPBDN8102 Advise on compliance requirements for large and complex building design projects	571

Assessment Requirements for CPPBDN8102 Advise on compliance requirements for large and complex building design projects	574

CPPBDN8103 Scope and initiate large and complex building design projects	576

Assessment Requirements for CPPBDN8103 Scope and initiate large and complex building design projects	579

CPPBDN8104 Manage the design of large and complex building design projects	581

Assessment Requirements for CPPBDN8104 Manage the design of large and complex building design projects	585

CPPBDN8105 Lead the building design team	587

Assessment Requirements for CPPBDN8105 Lead the building design team	590

CPPBDN8106 Implement new building design technologies	592

Assessment Requirements for CPPBDN8106 Implement new building design technologies	595

CPPBPA5001 Assess factors affecting bushfire behaviour	597

Assessment Requirements for CPPBPA5001 Assess factors affecting bushfire behaviour	600

CPPBPA5002 Advise on building materials for bushfire resilience	603

Assessment Requirements for CPPBPA5002 Advise on building materials for bushfire resilience	606

CPPBPA5003 Advise on building design for bushfire resilience	608

Assessment Requirements for CPPBPA5003 Advise on building design for bushfire resilience	611

CPPBPA5004 Advise on landscaping design measures for bushfire resilience	613

Assessment Requirements for CPPBPA5004 Advise on landscaping design measures for bushfire resilience	616

CPPBPA5005 Advise on improvements to existing developments for bushfire resilience	619

Assessment Requirements for CPPBPA5005 Advise on improvements to existing developments for bushfire resilience	622

CPPBPA5006 Prepare a bushfire emergency plan for small scale buildings	624

Assessment Requirements for CPPBPA5006 Prepare a bushfire emergency plan for small scale buildings	627

CPPBPA5007 Assess statutory planning applications for compliance with bushfire requirements	629

Assessment Requirements for CPPBPA5007 Assess statutory planning applications for compliance with bushfire requirements	632

CPPBPA5008 Assess strategic planning proposals for compliance with bushfire requirements	635

Assessment Requirements for CPPBPA5008 Assess strategic planning proposals for compliance with bushfire requirements	638

CPPCLO3100 Maintain cleaning storage areas	641

Assessment Requirements for CPPCLO3100 Maintain cleaning storage areas	644

CPPCLO3101 Clean carpeted floors	647

Assessment Requirements for CPPCLO3101 Clean carpeted floors	650

CPPCLO3102 Clean hard floors	653

Assessment Requirements for CPPCLO3102 Clean hard floors	656

CPPCLO3103 Clean and maintain amenities	659

Assessment Requirements for CPPCLO3103 Clean and maintain amenities	662

CPPCLO3104 Clean high-touch surfaces	666

Assessment Requirements for CPPCLO3104 Clean high-touch surfaces	669

CPPCLO3105 Clean glass surfaces	672

Assessment Requirements for CPPCLO3105 Clean glass surfaces	675

CPPCLO3106 Pressure wash and clean surfaces	678

Assessment Requirements for CPPCLO3106 Pressure wash and clean surfaces	681

CPPCLO3107 Clean external surfaces	684

Assessment Requirements for CPPCLO3107 Clean external surfaces	687

CPPCLO3108 Clean window coverings	691

Assessment Requirements for CPPCLO3108 Clean window coverings	694

CPPCLO3109 Clean fabric upholstery	697

Assessment Requirements for CPPCLO3109 Clean fabric upholstery	701

CPPCLO3110 Treat carpet stains	705

Assessment Requirements for CPPCLO3110 Treat carpet stains	709

CPPCLO3111 Clean rooms, furniture and fittings	713

Assessment Requirements for CPPCLO3111 Clean rooms, furniture and fittings	716

CPPCLO3112 Clean walls, ceilings and fittings	719

Assessment Requirements for CPPCLO3112 Clean walls, ceilings and fittings	723

CPPCLO3113 Clean food-handling areas and equipment	726

Assessment Requirements for CPPCLO3113 Clean food-handling areas and equipment	729

CPPCLO3114 Clean specialised clean-room environments	732

Assessment Requirements for CPPCLO3114 Clean specialised clean-room environments	735

CPPCLO3115 Clean industrial machinery	739

Assessment Requirements for CPPCLO3115 Clean industrial machinery	742

CPPCLO4100 Organise and monitor cleaning tasks	745

Assessment Requirements for CPPCLO4100 Organise and monitor cleaning tasks	748

CPPCLO4101 Estimate and quote cleaning service	751

Assessment Requirements for CPPCLO4101 Estimate and quote cleaning service	754

CPPCLO4102 Supervise cleaning staff	757

Assessment Requirements for CPPCLO4102 Supervise cleaning staff	760

CPPCLO4103 Work collaboratively in specialty cleaning and restoration	763

Assessment Requirements for CPPCLO4103 Work collaboratively in specialty cleaning and restoration	766

CPPCLO4104 Restore water-damaged structures and contents	769

Assessment Requirements for CPPCLO4104 Restore water-damaged structures and contents	773

CPPCLO4105 Apply odour control to structures and contents	777

Assessment Requirements for CPPCLO4105 Apply odour control to structures and contents	781

CPPCLO4106 Clean and decontaminate clandestine drug sites	785

Assessment Requirements for CPPCLO4106 Clean and decontaminate clandestine drug sites	789

CPPCLO4107 Remediate mould contaminated structures and contents	793

Assessment Requirements for CPPCLO4107 Remediate mould contaminated structures and contents	797

CPPCLO4108 Restore fire and smoke-affected structures and contents	801

Assessment Requirements for CPPCLO4108 Restore fire and smoke-affected structures and contents	805

CPPCLO4109 Clean and decontaminate trauma and crime scene sites	808

Assessment Requirements for CPPCLO4109 Clean and decontaminate trauma and crime scene sites	812

CPPCLO4110 Perform restorative carpet cleaning	815

Assessment Requirements for CPPCLO4110 Perform restorative carpet cleaning	818

CPPCLO4111 Strip and seal hard floors	822

Assessment Requirements for CPPCLO4111 Strip and seal hard floors	825

CPPCLO4112 Assess cleaning products and equipment to meet cleaning service requirements	829

Assessment Requirements for CPPCLO4112 Assess cleaning products and equipment to meet cleaning service requirements	832

CPPCMN2002 Participate in workplace safety arrangements	834

Assessment Requirements for CPPCMN2002 Participate in workplace safety arrangements	837

CPPCMN3006 Provide effective client service	839

Assessment Requirements for CPPCMN3006 Provide effective client service	843

CPPCMN4003 Establish, develop and monitor teams	846

Assessment Requirements for CPPCMN4003 Establish, develop and monitor teams	850

CPPCMN4004 Develop and manage client relations	852

Assessment Requirements for CPPCMN4004 Develop and manage client relations	857

CPPCMN4012 Contribute to sustainable solutions throughout a building's life cycle	859

Assessment Requirements for CPPCMN4012 Contribute to sustainable solutions throughout a building's life cycle	862

CPPCMN4012A Contribute to sustainable solutions throughout a building's life cycle	864

CPPCMN4013 Operate a sustainable business	871

Assessment Requirements for CPPCMN4013 Operate a sustainable business	874

CPPCOM4001 Manage own work, professional development and ethical behaviour	876

Assessment Requirements for CPPCOM4001 Manage own work, professional development and ethical behaviour	879

CPPCOM4002 Implement safe work practices in the property industry	881

Assessment Requirements for CPPCOM4002 Implement safe work practices in the property industry	884

CPPDSM3009 Maintain workplace safety in the property industry	886

Assessment Requirements for CPPDSM3009 Maintain workplace safety in the property industry	890

CPPDSM3010 Meet customer needs and expectations in the property industry	892

Assessment Requirements for CPPDSM3010 Meet customer needs and expectations in the property industry	896

CPPDSM4034 Negotiate and implement strata community management agreement	898

Assessment Requirements for CPPDSM4034 Negotiate and implement strata community management agreement	903

CPPDSM4045 Facilitate meetings in the property industry	906

Assessment Requirements for CPPDSM4045 Facilitate meetings in the property industry	910

CPPDSM4049 Implement maintenance program for managed properties	913

Assessment Requirements for CPPDSM4049 Implement maintenance program for managed properties	919

CPPDSM4056 Manage conflicts and disputes in the property industry	922

Assessment Requirements for CPPDSM4056 Manage conflicts and disputes in the property industry	926

CPPDSM5006 Coordinate customer service activities in the property industry	929

Assessment Requirements for CPPDSM5006 Coordinate customer service activities in the property industry	933

CPPDSM5009 Coordinate risk management systems in the property industry	936

Assessment Requirements for CPPDSM5009 Coordinate risk management systems in the property industry	940

CPPDSM5018 Ensure a safe workplace in the property industry	943

Assessment Requirements for CPPDSM5018 Ensure a safe workplace in the property industry	949

CPPDSM5022 Develop and implement asset management plans	952

Assessment Requirements for CPPDSM5022 Develop and implement asset management plans	955

CPPDSM5027 Provide facilities and amenities for property users	958

Assessment Requirements for CPPDSM5027 Provide facilities and amenities for property users	963

CPPDSM5030 Manage projects in the property industry	966

Assessment Requirements for CPPDSM5030 Manage projects in the property industry	971

CPPDSM5039 Meet legal requirements in managing strata communities	973

Assessment Requirements for CPPDSM5039 Meet legal requirements in managing strata communities	977

CPPDSM6002 Conduct property investment feasibility study	979

Assessment Requirements for CPPDSM6002 Conduct property investment feasibility study	983

CPPDSM6007 Develop life cycle asset management plans	986

Assessment Requirements for CPPDSM6007 Develop life cycle asset management plans	990

CPPDSM6008 Develop and implement strategic facilities management plans	992

Assessment Requirements for CPPDSM6008 Develop and implement strategic facilities management plans	995

CPPFES2003 Safely move loads and dangerous goods	997

Assessment Requirements for CPPFES2003 Safely move loads and dangerous goods	1000

CPPFES2004 Identify and report on types of installed fire safety equipment and systems	1002

Assessment Requirements for CPPFES2004 Identify and report on types of installed fire safety equipment and systems	1005

CPPFES2005 Demonstrate first attack firefighting equipment	1007

Assessment Requirements for CPPFES2005 Demonstrate first attack firefighting equipment	1009

CPPFES2006 Prepare for installation and servicing operations	1011

Assessment Requirements for CPPFES2006 Prepare for installation and servicing operations	1014

CPPFES2007 Maintain quality of work and promote continuous improvement	1016

Assessment Requirements for CPPFES2007 Maintain quality of work and promote continuous improvement	1019

CPPFES2010 Inspect and test fire hose reels	1021

Assessment Requirements for CPPFES2010 Inspect and test fire hose reels	1024

CPPFES2011 Install portable fire extinguishers, fire cabinets and fire blankets	1026

Assessment Requirements for CPPFES2011 Install portable fire extinguishers, fire cabinets and fire blankets	1030

CPPFES2016 Inspect, test and maintain delivery layflat fire hoses	1032

Assessment Requirements for CPPFES2016 Inspect, test and maintain delivery layflat fire hoses	1035

CPPFES2020 Conduct routine inspection and testing of fire extinguishers and fire blankets	1037

Assessment Requirements for CPPFES2020 Conduct routine inspection and testing of fire extinguishers and fire blankets	1040

CPPFES2021 Inspect, test and maintain fire extinguishers	1043

Assessment Requirements for CPPFES2021 Inspect, test and maintain fire extinguishers	1046

CPPFES2025 Inspect, test and maintain gaseous fire-suppression systems	1049

Assessment Requirements for CPPFES2025 Inspect, test and maintain gaseous fire-suppression systems	1053

CPPFES2026 Inspect and test emergency and exit lighting systems	1056

Assessment Requirements for CPPFES2026 Inspect and test emergency and exit lighting systems	1059

CPPFES2027 Inspect, test and maintain non-gaseous pre-engineered fire-suppression systems	1062

Assessment Requirements for CPPFES2027 Inspect, test and maintain non-gaseous pre-engineered fire-suppression systems	1065

CPPFES2029 Conduct functional tests on fire detection, warning and intercommunication devices	1068

Assessment Requirements for CPPFES2029 Conduct functional tests on fire detection, warning and intercommunication devices	1071

CPPFES2035 Identify, inspect and test fire and smoke doors	1073

Assessment Requirements for CPPFES2035 Identify, inspect and test fire and smoke doors	1076

CPPFES2037 Inspect and test fire hydrant systems	1078

Assessment Requirements for CPPFES2037 Inspect and test fire hydrant systems	1081

CPPFES2039 Identify, inspect and test passive fire and smoke containment products and systems	1084

Assessment Requirements for CPPFES2039 Identify, inspect and test passive fire and smoke containment products and systems	1087

CPPFES2043 Apply regulations to prevent ozone depleting substance and synthetic greenhouse gas emissions	1090

Assessment Requirements for CPPFES2043 Apply regulations to prevent ozone depleting substance and synthetic greenhouse gas emissions	1093

CPPFES2047 Inspect and test control and indicating equipment	1095

Assessment Requirements for CPPFES2047 Inspect and test control and indicating equipment	1099

CPPFES2048 Receive and dispatch scheduled gaseous fire-extinguishing agents	1101

Assessment Requirements for CPPFES2048 Receive and dispatch scheduled gaseous fire-extinguishing agents	1104

CPPFES2049 Conduct recovery, reclaim and fill operations for scheduled gaseous fire-extinguishing agents	1106

Assessment Requirements for CPPFES2049 Conduct recovery, reclaim and fill operations for scheduled gaseous fire-extinguishing agents	1110

CPPFES2050 Monitor storage operations for scheduled gaseous fire-extinguishing agents	1112

Assessment Requirements for CPPFES2050 Monitor storage operations for scheduled gaseous fire-extinguishing agents	1116

CPPFES3024 Inspect and maintain portable foam-generating equipment	1118

Assessment Requirements for CPPFES3024 Inspect and maintain portable foam-generating equipment	1121

CPPFES3032 Conduct enclosure integrity testing	1123

Assessment Requirements for CPPFES3032 Conduct enclosure integrity testing	1126

CPPFES3038 Inspect, test and maintain portable fire monitors	1128

Assessment Requirements for CPPFES3038 Inspect, test and maintain portable fire monitors	1131

CPPFES3040 Install passive fire and smoke containment systems	1133

Assessment Requirements for CPPFES3040 Install passive fire and smoke containment systems	1136

CPPFES3042 Install and commission pre-engineered fire-suppression systems	1139

Assessment Requirements for CPPFES3042 Install and commission pre-engineered fire-suppression systems	1142

CPPFES3044 Interpret installation requirements for gaseous fire-suppression systems	1145

Assessment Requirements for CPPFES3044 Interpret installation requirements for gaseous fire-suppression systems	1148

CPPFES3045 Install gaseous agent containers and actuators	1151

Assessment Requirements for CPPFES3045 Install gaseous agent containers and actuators	1155

CPPFES3046 Decommission gaseous agent containers and actuators	1157

Assessment Requirements for CPPFES3046 Decommission gaseous agent containers and actuators	1161

CPPHES4001 Research and assess impact of building elements on thermal performance of residential buildings	1163

Assessment Requirements for CPPHES4001 Research and assess impact of building elements on thermal performance of residential buildings	1166

CPPHES4002 Advise clients on thermal performance of residential buildings	1169

Assessment Requirements for CPPHES4002 Advise clients on thermal performance of residential buildings	1173

CPPHES4003 Operate and maintain computer system to support thermal performance assessments	1176

Assessment Requirements for CPPHES4003 Operate and maintain computer system to support thermal performance assessments	1180

CPPHES4004 Conduct thermal performance assessment of residential buildings	1182

Assessment Requirements for CPPHES4004 Conduct thermal performance assessment of residential buildings	1186

CPPHES4005 Assess household energy use and efficiency improvements	1189

Assessment Requirements for CPPHES4005 Assess household energy use and efficiency improvements	1193

CPPHES4006 Assess household water use and efficiency improvements	1195

Assessment Requirements for CPPHES4006 Assess household water use and efficiency improvements	1199

CPPHES4007 Assess thermal performance of existing residential buildings	1202

Assessment Requirements for CPPHES4007 Assess thermal performance of existing residential buildings	1205

CPPHES4008 Assess household waste generation and waste management improvements	1208

Assessment Requirements for CPPHES4008 Assess household waste generation and waste management improvements	1211

CPPHES4009 Promote the adoption of home sustainability practices	1213

Assessment Requirements for CPPHES4009 Promote the adoption of home sustainability practices	1216

CPPHES5001 Conduct thermal performance assessment of complex residential buildings	1218

Assessment Requirements for CPPHES5001 Conduct thermal performance assessment of complex residential buildings	1223

CPPINV3026 Work effectively in investigative services	1226

Assessment Requirements for CPPINV3026 Work effectively in investigative services	1229

CPPINV3027 Develop investigation plans	1231

Assessment Requirements for CPPINV3027 Develop investigation plans	1234

CPPINV3028 Investigate and locate subjects	1236

Assessment Requirements for CPPINV3028 Investigate and locate subjects	1239

CPPINV3029 Provide quality investigative services to clients	1241

Assessment Requirements for CPPINV3029 Provide quality investigative services to clients	1244

CPPINV3030 Conduct factual investigations	1246

Assessment Requirements for CPPINV3030 Conduct factual investigations	1249

CPPINV3031 Conduct interviews and take statements to support investigations	1251

Assessment Requirements for CPPINV3031 Conduct interviews and take statements to support investigations	1254

CPPINV3032 Develop factual investigation reports	1256

Assessment Requirements for CPPINV3032 Develop factual investigation reports	1259

CPPINV3033 Conduct covert surveillance operations	1261

Assessment Requirements for CPPINV3033 Conduct covert surveillance operations	1264

CPPINV3034 Organise and operate surveillance vehicles	1267

Assessment Requirements for CPPINV3034 Organise and operate surveillance vehicles	1270

CPPINV3035 Develop surveillance investigation reports	1273

Assessment Requirements for CPPINV3035 Develop surveillance investigation reports	1276

CPPINV4013 Undertake case management of investigations	1278

Assessment Requirements for CPPINV4013 Undertake case management of investigations	1281

CPPREP3001 Comply with ethical practice in real estate	1283

Assessment Requirements for CPPREP3001 Comply with ethical practice in real estate	1285

CPPREP3002 Communicate effectively to support customer service in real estate	1287

Assessment Requirements for CPPREP3002 Communicate effectively to support customer service in real estate	1289

CPPREP3003 Access and process property information in real estate	1292

Assessment Requirements for CPPREP3003 Access and process property information in real estate	1294

CPPREP3101 Assist in listing and marketing properties for lease	1296

Assessment Requirements for CPPREP3101 Assist in listing and marketing properties for lease	1299

CPPREP3102 Assist in listing and marketing properties for sale	1301

Assessment Requirements for CPPREP3102 Assist in listing and marketing properties for sale	1304

CPPREP3103 Assist with the sale of properties	1306

Assessment Requirements for CPPREP3103 Assist with the sale of properties	1308

CPPREP3104 Assist with maintaining and protecting condition of managed properties	1311

Assessment Requirements for CPPREP3104 Assist with maintaining and protecting condition of managed properties	1314

CPPREP3105 Assist with property inspection	1316

Assessment Requirements for CPPREP3105 Assist with property inspection	1318

CPPREP4001 Prepare for professional practice in real estate	1320

Assessment Requirements for CPPREP4001 Prepare for professional practice in real estate	1323

CPPREP4002 Access and interpret ethical practice in real estate	1326

Assessment Requirements for CPPREP4002 Access and interpret ethical practice in real estate	1329

CPPREP4003 Access and interpret legislation in real estate	1332

Assessment Requirements for CPPREP4003 Access and interpret legislation in real estate	1334

CPPREP4004 Establish marketing and communication profiles in real estate	1338

Assessment Requirements for CPPREP4004 Establish marketing and communication profiles in real estate	1341

CPPREP4005 Prepare to work with real estate trust accounts	1343

Assessment Requirements for CPPREP4005 Prepare to work with real estate trust accounts	1345

CPPREP4101 Appraise property for sale or lease	1347

Assessment Requirements for CPPREP4101 Appraise property for sale or lease	1350

CPPREP4102 Market property	1353

Assessment Requirements for CPPREP4102 Market property	1356

CPPREP4103 Establish vendor relationships	1358

Assessment Requirements for CPPREP4103 Establish vendor relationships	1361

CPPREP4104 Establish buyer relationships	1363

Assessment Requirements for CPPREP4104 Establish buyer relationships	1365

CPPREP4105 Sell property	1367

Assessment Requirements for CPPREP4105 Sell property	1371

CPPREP4121 Establish landlord relationships	1373

Assessment Requirements for CPPREP4121 Establish landlord relationships	1376

CPPREP4122 Manage tenant relationships	1379

Assessment Requirements for CPPREP4122 Manage tenant relationships	1382

CPPREP4123 Manage tenancy	1385

Assessment Requirements for CPPREP4123 Manage tenancy	1389

CPPREP4124 End tenancy	1391

Assessment Requirements for CPPREP4124 End tenancy	1394

CPPREP4125 Transact in trust accounts	1397

Assessment Requirements for CPPREP4125 Transact in trust accounts	1400

CPPREP4141 Establish and maintain property management portfolio	1402

Assessment Requirements for CPPREP4141 Establish and maintain property management portfolio	1405

CPPREP4142 Promote property management products and services	1407

Assessment Requirements for CPPREP4142 Promote property management products and services	1410

CPPREP4161 Undertake pre-auction processes	1412

Assessment Requirements for CPPREP4161 Undertake pre-auction processes	1415

CPPREP4162 Conduct and complete sale by auction	1417

Assessment Requirements for CPPREP4162 Conduct and complete sale by auction	1420

CPPREP4163 Complete post-auction process and contract execution	1423

Assessment Requirements for CPPREP4163 Complete post-auction process and contract execution	1426

CPPREP4171 Represent buyer in sales process	1428

Assessment Requirements for CPPREP4171 Represent buyer in sales process	1430

CPPREP4172 Develop and promote property industry knowledge - buyer's agent	1432

Assessment Requirements for CPPREP4172 Develop and promote property industry knowledge - buyer's agent	1434

CPPREP4173 Complete purchase of property as buyer's agent	1436

Assessment Requirements for CPPREP4173 Complete purchase of property as buyer's agent	1438

CPPREP4181 Manage onsite residential property	1440

Assessment Requirements for CPPREP4181 Manage onsite residential property	1442

CPPREP4201 Appraise commercial property	1444

Assessment Requirements for CPPREP4201 Appraise commercial property	1446

CPPREP4202 Establish and maintain vendor and lessor relationships and networks	1448

Assessment Requirements for CPPREP4202 Establish and maintain vendor and lessor relationships and networks	1451

CPPREP4203 Complete commercial property sale	1453

Assessment Requirements for CPPREP4203 Complete commercial property sale	1455

CPPREP4204 Establish commercial property lease	1457

Assessment Requirements for CPPREP4204 Establish commercial property lease	1460

CPPREP4231 Manage commercial property maintenance	1463

Assessment Requirements for CPPREP4231 Manage commercial property maintenance	1466

CPPREP4232 Manage commercial property financial reports	1468

Assessment Requirements for CPPREP4232 Manage commercial property financial reports	1470

CPPREP4233 Manage lessee relationships - commercial	1472

Assessment Requirements for CPPREP4233 Manage lessee relationships - commercial	1475

CPPREP4234 Manage lessor relationships - commercial	1477

Assessment Requirements for CPPREP4234 Manage lessor relationships - commercial	1479

CPPREP4235 End commercial property lease	1481

Assessment Requirements for CPPREP4235 End commercial property lease	1484

CPPREP4261 Appraise business for sale	1486

Assessment Requirements for CPPREP4261 Appraise business for sale	1489

CPPREP4262 Establish vendor relationships in business broking	1491

Assessment Requirements for CPPREP4262 Establish vendor relationships in business broking	1494

CPPREP4263 Manage buyer relationships in business broking	1496

Assessment Requirements for CPPREP4263 Manage buyer relationships in business broking	1498

CPPREP4264 Manage the sales process in business broking	1500

Assessment Requirements for CPPREP4264 Manage the sales process in business broking	1503

CPPREP4301 Confirm and market livestock for sale	1505

Assessment Requirements for CPPREP4301 Confirm and market livestock for sale	1508

CPPREP4302 Prepare livestock for sale	1510

Assessment Requirements for CPPREP4302 Prepare livestock for sale	1513

CPPREP4303 Establish vendor and buyer relationships in livestock sale	1515

Assessment Requirements for CPPREP4303 Establish vendor and buyer relationships in livestock sale	1518

CPPREP4304 Complete sales process - livestock	1520

Assessment Requirements for CPPREP4304 Complete sales process - livestock	1523

CPPREP4501 Prepare to complete the sales process - off the plan properties	1525

Assessment Requirements for CPPREP4501 Prepare to complete the sales process - off the plan properties	1527

CPPREP4502 Support providers of social and community housing	1529

Assessment Requirements for CPPREP4502 Support providers of social and community housing	1531

CPPREP4503 Present at hearings in real estate	1533

Assessment Requirements for CPPREP4503 Present at hearings in real estate	1536

CPPREP4504 Deliver presentations to clients in real estate	1538

Assessment Requirements for CPPREP4504 Deliver presentations to clients in real estate	1540

CPPREP4505 Value goods, chattels, plant and equipment	1542

Assessment Requirements for CPPREP4505 Value goods, chattels, plant and equipment	1545

CPPREP4506 Manage offsite and lone worker safety in real estate	1547

Assessment Requirements for CPPREP4506 Manage offsite and lone worker safety in real estate	1549

CPPREP4507 Provide property sustainability information in real estate	1551

Assessment Requirements for CPPREP4507 Provide property sustainability information in real estate	1553

CPPREP4508 Conduct livestock auction	1555

Assessment Requirements for CPPREP4508 Conduct livestock auction	1558

CPPREP4509 Auction goods, chattels or equipment	1561

Assessment Requirements for CPPREP4509 Auction goods, chattels or equipment	1565

CPPREP4510 Manage short-term or holiday letting	1568

Assessment Requirements for CPPREP4510 Manage short-term or holiday letting	1571

CPPREP5001 Manage compliance in the property industry	1573

Assessment Requirements for CPPREP5001 Manage compliance in the property industry	1576

CPPREP5002 Establish and monitor property industry trust account management practices	1578

Assessment Requirements for CPPREP5002 Establish and monitor property industry trust account management practices	1581

CPPREP5003 Manage ethical practice in the property industry	1583

Assessment Requirements for CPPREP5003 Manage ethical practice in the property industry	1585

CPPREP5004 Manage a safe workplace in the property industry	1587

Assessment Requirements for CPPREP5004 Manage a safe workplace in the property industry	1589

CPPREP5005 Manage teams in the property industry	1591

Assessment Requirements for CPPREP5005 Manage teams in the property industry	1594

CPPREP5006 Manage operational finances in the property industry	1596

Assessment Requirements for CPPREP5006 Manage operational finances in the property industry	1599

CPPREP5007 Develop a strategic business plan in the property industry	1601

Assessment Requirements for CPPREP5007 Develop a strategic business plan in the property industry	1603

CPPREP5008 Market the property agency	1606

Assessment Requirements for CPPREP5008 Market the property agency	1608

CPPREP5009 Develop a marketing and service strategy in real estate	1610

Assessment Requirements for CPPREP5009 Develop a marketing and service strategy in real estate	1612

CPPREP5010 Manage customer service activities in the property industry	1614

Assessment Requirements for CPPREP5010 Manage customer service activities in the property industry	1617

CPPREP5201 Develop and maintain commercial property market intelligence	1619

Assessment Requirements for CPPREP5201 Develop and maintain commercial property market intelligence	1621

CPPREP5311 Develop and maintain rural property market knowledge and intelligence	1623

Assessment Requirements for CPPREP5311 Develop and maintain rural property market knowledge and intelligence	1625

CPPSCM3017 Work effectively in strata community management	1627

Assessment Requirements for CPPSCM3017 Work effectively in strata community management	1630

CPPSCM3020 Source and extract information from strata plans	1633

Assessment Requirements for CPPSCM3020 Source and extract information from strata plans	1636

CPPSCM4009 Access and interpret legislation in strata community management	1639

Assessment Requirements for CPPSCM4009 Access and interpret legislation in strata community management	1642

CPPSCM4028 Identify and analyse risks in strata community management	1645

Assessment Requirements for CPPSCM4028 Identify and analyse risks in strata community management	1648

CPPSCM4034 Implement strata community management agreement	1651

Assessment Requirements for CPPSCM4034 Implement strata community management agreement	1655

CPPSCM4040 Develop and monitor maintenance strategies that contribute to asset life cycle	1657

Assessment Requirements for CPPSCM4040 Develop and monitor maintenance strategies that contribute to asset life cycle	1660

CPPSCM4044 Coordinate repair and maintenance of strata community property and facilities	1663

Assessment Requirements for CPPSCM4044 Coordinate repair and maintenance of strata community property and facilities	1666

CPPSCM4045 Facilitate strata community meetings	1668

Assessment Requirements for CPPSCM4045 Facilitate strata community meetings	1671

CPPSCM4047 Implement procurement processes in strata community management	1673

Assessment Requirements for CPPSCM4047 Implement procurement processes in strata community management	1676

CPPSCM4056 Manage conflicts and disputes in strata community management	1679

Assessment Requirements for CPPSCM4056 Manage conflicts and disputes in strata community management	1683

CPPSCM4066 Conduct strata community site visits	1686

Assessment Requirements for CPPSCM4066 Conduct strata community site visits	1689

CPPSCM4083 Terminate strata community	1691

Assessment Requirements for CPPSCM4083 Terminate strata community	1694

CPPSCM4084 Administer insurance for strata communities	1696

Assessment Requirements for CPPSCM4084 Administer insurance for strata communities	1700

CPPSCM4085 Handle strata community funds held in trust	1702

Assessment Requirements for CPPSCM4085 Handle strata community funds held in trust	1705

CPPSCM4086 Coordinate preparation of strata community budgets	1707

Assessment Requirements for CPPSCM4086 Coordinate preparation of strata community budgets	1710

CPPSCM4087 Facilitate operation of strata community committees	1712

Assessment Requirements for CPPSCM4087 Facilitate operation of strata community committees	1715

CPPSCM5001 Manage strata community resilience	1717

Assessment Requirements for CPPSCM5001 Manage strata community resilience	1720

CPPSCM5002 Conduct strategic planning for strata community sustainable practices and operation	1723

Assessment Requirements for CPPSCM5002 Conduct strategic planning for strata community sustainable practices and operation	1726

CPPSCM5003 Manage strata community asset maintenance and defects	1729

Assessment Requirements for CPPSCM5003 Manage strata community asset maintenance and defects	1732

CPPSCM5004 Perform strategic financial management of a strata community	1735

Assessment Requirements for CPPSCM5004 Perform strategic financial management of a strata community	1738

CPPSEC2021 Install security equipment and systems	1741

Assessment Requirements for CPPSEC2021 Install security equipment and systems	1744

CPPSEC2022 Install electronic locks and locking systems	1747

Assessment Requirements for CPPSEC2022 Install electronic locks and locking systems	1750

CPPSEC2023 Install video surveillance systems and equipment	1752

Assessment Requirements for CPPSEC2023 Install video surveillance systems and equipment	1756

CPPSEC2024 Monitor and respond to electronic information from security equipment and systems	1759

Assessment Requirements for CPPSEC2024 Monitor and respond to electronic information from security equipment and systems	1762

CPPSEC2025 Sell security products and services	1764

Assessment Requirements for CPPSEC2025 Sell security products and services	1767

CPPSEC2026 Perform routine maintenance on security equipment and systems	1769

Assessment Requirements for CPPSEC2026 Perform routine maintenance on security equipment and systems	1772

CPPSEC2102 Apply legal and procedural requirements to work effectively within a security team	1775

Assessment Requirements for CPPSEC2102 Apply legal and procedural requirements to work effectively within a security team	1779

CPPSEC3024 Install advanced technology security equipment and systems	1782

Assessment Requirements for CPPSEC3024 Install advanced technology security equipment and systems	1786

CPPSEC3025 Diagnose faults in advanced technology security equipment and systems	1789

Assessment Requirements for CPPSEC3025 Diagnose faults in advanced technology security equipment and systems	1792

CPPSEC3035 Recommend technical security requirements to meet client needs	1795

Assessment Requirements for CPPSEC3035 Recommend technical security requirements to meet client needs	1798

CPPSEC3036 Program and configure security equipment and systems	1800

Assessment Requirements for CPPSEC3036 Program and configure security equipment and systems	1803

CPPSEC3037 Test installed security equipment and systems	1806

Assessment Requirements for CPPSEC3037 Test installed security equipment and systems	1809

CPPSEC3038 Commission and decommission security equipment and systems	1812

Assessment Requirements for CPPSEC3038 Commission and decommission security equipment and systems	1816

CPPSEC3039 Diagnose faults in electronic security equipment and systems	1819

Assessment Requirements for CPPSEC3039 Diagnose faults in electronic security equipment and systems	1822

CPPSEC3040 Coordinate installation of security equipment and systems	1825

Assessment Requirements for CPPSEC3040 Coordinate installation of security equipment and systems	1828

CPPSEC3041 Conduct routine service of security equipment and systems	1830

Assessment Requirements for CPPSEC3041 Conduct routine service of security equipment and systems	1833

CPPSEC3042 Diagnose faults in video surveillance systems and equipment	1836

Assessment Requirements for CPPSEC3042 Diagnose faults in video surveillance systems and equipment	1839

CPPSEC3043 Establish and test electronic monitoring parameters for security equipment and systems	1842

Assessment Requirements for CPPSEC3043 Establish and test electronic monitoring parameters for security equipment and systems	1845

CPPSEC3044 Conduct routine service of electronic locks and locking systems	1847

Assessment Requirements for CPPSEC3044 Conduct routine service of electronic locks and locking systems	1850

CPPSEC3045 Assess security equipment and systems to specify required modifications	1852

Assessment Requirements for CPPSEC3045 Assess security equipment and systems to specify required modifications	1855

CPPSEC3046 Develop security system configurations and specifications for client sites	1857

Assessment Requirements for CPPSEC3046 Develop security system configurations and specifications for client sites	1860

CPPSEC3047 Provide estimate and quote on security system installations	1862

Assessment Requirements for CPPSEC3047 Provide estimate and quote on security system installations	1865

CPPSEC3053 Implement measures to secure IP networked security equipment and systems	1867

Assessment Requirements for CPPSEC3053 Implement measures to secure IP networked security equipment and systems	1870

CPPSEC4001 Manage work health and safety in the security work environment	1872

Assessment Requirements for CPPSEC4001 Manage work health and safety in the security work environment	1875

CPPSEC4003 Assess and advise on client security needs	1877

Assessment Requirements for CPPSEC4003 Assess and advise on client security needs	1880

CPPSEC4004 Supervise security operations	1882

Assessment Requirements for CPPSEC4004 Supervise security operations	1885

CPPSEC4005 Facilitate security operations briefing and debriefing processes	1887

Assessment Requirements for CPPSEC4005 Facilitate security operations briefing and debriefing processes	1890

CPPSEC4006 Conduct security risk assessment of client operations	1892

Assessment Requirements for CPPSEC4006 Conduct security risk assessment of client operations	1895

CPPSEC4007 Identify security threats and assess impact on client operations	1897

Assessment Requirements for CPPSEC4007 Identify security threats and assess impact on client operations	1900

CPPSEC4008 Assess and prepare security tender submissions	1902

Assessment Requirements for CPPSEC4008 Assess and prepare security tender submissions	1905

CPPSEC4009 Interpret electronic information from advanced technology security systems	1907

Assessment Requirements for CPPSEC4009 Interpret electronic information from advanced technology security systems	1910

CPPSEC4010 Manage monitoring centre operations	1912

Assessment Requirements for CPPSEC4010 Manage monitoring centre operations	1915

CPPSEC4011 Manage field staff activity and incident response from control room	1917

Assessment Requirements for CPPSEC4011 Manage field staff activity and incident response from control room	1920

CPPSEC4012 Assess security vulnerabilities of assets	1923

Assessment Requirements for CPPSEC4012 Assess security vulnerabilities of assets	1926

CPPSEC4014 Commission and decommission networked security systems	1928

Assessment Requirements for CPPSEC4014 Commission and decommission networked security systems	1932

CPPSEC4015 Maintain networked security systems	1935

Assessment Requirements for CPPSEC4015 Maintain networked security systems	1939

CPPSEC4016 Install networked security systems	1942

Assessment Requirements for CPPSEC4016 Install networked security systems	1945

CPPSEC4017 Design security system configurations and specifications	1948

Assessment Requirements for CPPSEC4017 Design security system configurations and specifications	1951

CPPSEC4018 Program and configure networked security systems	1953

Assessment Requirements for CPPSEC4018 Program and configure networked security systems	1956

CPPSEC4019 Diagnose faults in networked security systems	1958

Assessment Requirements for CPPSEC4019 Diagnose faults in networked security systems	1961

CPPSEC4020 Advise on advanced technology security systems to meet client needs	1964

Assessment Requirements for CPPSEC4020 Advise on advanced technology security systems to meet client needs	1967

CPPSEC4021 Develop standard operating procedures for advanced technology security systems	1969

Assessment Requirements for CPPSEC4021 Develop standard operating procedures for advanced technology security systems	1972

CPPSEC4022 Establish and implement ethics and governance arrangements for security businesses	1974

Assessment Requirements for CPPSEC4022 Establish and implement ethics and governance arrangements for security businesses	1977

CPPSEC4023 Implement contracting arrangements for security businesses	1980

Assessment Requirements for CPPSEC4023 Implement contracting arrangements for security businesses	1983

CPPSEC4024 Assess security of crowded places	1985

Assessment Requirements for CPPSEC4024 Assess security of crowded places	1988

CPPSEC4025 Advise on operational requirements to maintain crowded place security	1991

Assessment Requirements for CPPSEC4025 Advise on operational requirements to maintain crowded place security	1994

CPPSEC5002 Coordinate security operations	1997

Assessment Requirements for CPPSEC5002 Coordinate security operations	2000

CPPSEC5003 Assess security risk management options	2002

Assessment Requirements for CPPSEC5003 Assess security risk management options	2005

CPPSEC5004 Develop security risk management plans	2008

Assessment Requirements for CPPSEC5004 Develop security risk management plans	2012

CPPSEC5005 Implement security risk management plans	2015

Assessment Requirements for CPPSEC5005 Implement security risk management plans	2018

CPPSEC5006 Develop strategies to implement advanced technology security systems	2021

Assessment Requirements for CPPSEC5006 Develop strategies to implement advanced technology security systems	2024

CPPSEC5008 Analyse threat environment and devise strategies to respond to active threats	2027

Assessment Requirements for CPPSEC5008 Analyse threat environment and devise strategies to respond to active threats	2030

CPPSEC5009 Implement communication systems to respond to active threats	2033

Assessment Requirements for CPPSEC5009 Implement communication systems to respond to active threats	2036

CPPSPS4001 Assess and treat water problems in swimming pools and spas	2039

Assessment Requirements for CPPSPS4001 Assess and treat water problems in swimming pools and spas	2042

CPPSPS4002 Install and repair swimming pool and spa circulation and filtration systems	2045

Assessment Requirements for CPPSPS4002 Install and repair swimming pool and spa circulation and filtration systems	2049

CPPSPS4003 Install and repair swimming pool and spa dosing systems	2052

Assessment Requirements for CPPSPS4003 Install and repair swimming pool and spa dosing systems	2055

CPPSPS4004 Install and repair swimming pool and spa cleaning and vacuuming systems	2057

Assessment Requirements for CPPSPS4004 Install and repair swimming pool and spa cleaning and vacuuming systems	2061

CPPSPS4005 Install, service and repair swimming pool and spa heating systems	2064

Assessment Requirements for CPPSPS4005 Install, service and repair swimming pool and spa heating systems	2068

CPPSPS4006 Install, service and repair swimming pool and spa low voltage lighting systems	2071

Assessment Requirements for CPPSPS4006 Install, service and repair swimming pool and spa low voltage lighting systems	2075

CPPSPS4007 Inspect, service and repair aquatic facility plant and equipment	2078

Assessment Requirements for CPPSPS4007 Inspect, service and repair aquatic facility plant and equipment	2082

CPPSPS4008 Install, service and repair spas	2084

Assessment Requirements for CPPSPS4008 Install, service and repair spas	2088

CPPSPS4009 Estimate cost of swimming pool and spa products and services	2091

Assessment Requirements for CPPSPS4009 Estimate cost of swimming pool and spa products and services	2094

CPPSPS4012 Design, install and service automated systems for swimming pools and spas	2096

Assessment Requirements for CPPSPS4012 Design, install and service automated systems for swimming pools and spas	2100

CPPSPS4013 Establish maintenance plans for swimming pools and spas	2103

Assessment Requirements for CPPSPS4013 Establish maintenance plans for swimming pools and spas	2106

CPPSPS4014 Drain and acid wash swimming pools and spas	2108

Assessment Requirements for CPPSPS4014 Drain and acid wash swimming pools and spas	2111

CPPSPS4016 Advise on swimming pool and spa products and services	2114

Assessment Requirements for CPPSPS4016 Advise on swimming pool and spa products and services	2117

CPPSPS4017 Detect leaks in swimming pools and spas	2119

Assessment Requirements for CPPSPS4017 Detect leaks in swimming pools and spas	2122

CPPSSI2012 Assist in collecting basic spatial data	2125

Assessment Requirements for CPPSSI2012 Assist in collecting basic spatial data	2128

CPPSSI2013 Store and retrieve basic spatial data	2130

Assessment Requirements for CPPSSI2013 Store and retrieve basic spatial data	2132

CPPSSI2015 Assist with surveying and spatial field activities	2134

Assessment Requirements for CPPSSI2015 Assist with surveying and spatial field activities	2137

CPPSSI3011 Produce basic maps	2139

Assessment Requirements for CPPSSI3011 Produce basic maps	2141

CPPSSI3015 Collect basic surveying data	2143

Assessment Requirements for CPPSSI3015 Collect basic surveying data	2146

CPPSSI3016 Provide field support services for surveying and spatial projects	2148

Assessment Requirements for CPPSSI3016 Provide field support services for surveying and spatial projects	2151

CPPSSI3019 Produce basic plans of surveys	2153

Assessment Requirements for CPPSSI3019 Produce basic plans of surveys	2156

CPPSSI3020 Perform simple surveying and spatial computations	2158

Assessment Requirements for CPPSSI3020 Perform simple surveying and spatial computations	2161

CPPSSI3021 Visually interpret image data	2163

Assessment Requirements for CPPSSI3021 Visually interpret image data	2166

CPPSSI4022 Store and retrieve spatial data	2168

Assessment Requirements for CPPSSI4022 Store and retrieve spatial data	2171

CPPSSI4024 Source and assess spatial data	2173

Assessment Requirements for CPPSSI4024 Source and assess spatial data	2176

CPPSSI4025 Collect spatial data using GNSS	2178

Assessment Requirements for CPPSSI4025 Collect spatial data using GNSS	2181

CPPSSI4026 Digitally enhance and process image data	2183

Assessment Requirements for CPPSSI4026 Digitally enhance and process image data	2186

CPPSSI4030 Operate surveying equipment	2188

Assessment Requirements for CPPSSI4030 Operate surveying equipment	2191

CPPSSI4031 Perform surveying computations	2193

Assessment Requirements for CPPSSI4031 Perform surveying computations	2196

CPPSSI4032 Plan and conduct field surveying operations	2198

Assessment Requirements for CPPSSI4032 Plan and conduct field surveying operations	2201

CPPSSI4034 Maintain spatial data	2203

Assessment Requirements for CPPSSI4034 Maintain spatial data	2206

CPPSSI4035 Apply GIS software to spatial problems	2208

Assessment Requirements for CPPSSI4035 Apply GIS software to spatial problems	2211

CPPSSI4036 Operate spatial software applications	2213

Assessment Requirements for CPPSSI4036 Operate spatial software applications	2216

CPPSSI4037 Produce computer-aided drawings	2218

Assessment Requirements for CPPSSI4037 Produce computer-aided drawings	2221

CPPSSI4038 Prepare and present GIS data	2223

Assessment Requirements for CPPSSI4038 Prepare and present GIS data	2226

CPPSSI4039 Design and produce maps	2228

Assessment Requirements for CPPSSI4039 Design and produce maps	2231

CPPSSI4040 Collect spatial data using a total station	2233

Assessment Requirements for CPPSSI4040 Collect spatial data using a total station	2236

CPPSSI4041 Set out site and building works	2238

Assessment Requirements for CPPSSI4041 Set out site and building works	2241

CPPSSI5031 Develop a spatial data collection plan	2243

Assessment Requirements for CPPSSI5031 Develop a spatial data collection plan	2246

CPPSSI5032 Capture new spatial data	2248

Assessment Requirements for CPPSSI5032 Capture new spatial data	2251

CPPSSI5035 Create spatial data	2253

Assessment Requirements for CPPSSI5035 Create spatial data	2256

CPPSSI5036 Integrate spatial datasets	2258

Assessment Requirements for CPPSSI5036 Integrate spatial datasets	2261

CPPSSI5037 Maintain spatial data systems	2263

Assessment Requirements for CPPSSI5037 Maintain spatial data systems	2266

CPPSSI5040 Source, collate and interpret spatial data	2268

Assessment Requirements for CPPSSI5040 Source, collate and interpret spatial data	2271

CPPSSI5043 Design spatial data storage systems	2273

Assessment Requirements for CPPSSI5043 Design spatial data storage systems	2276

CPPSSI5044 Develop subdivision survey designs	2278

Assessment Requirements for CPPSSI5044 Develop subdivision survey designs	2281

CPPSSI5046 Set out roads and stormwater systems	2283

Assessment Requirements for CPPSSI5046 Set out roads and stormwater systems	2286

CPPSSI5047 Conduct GNSS surveys	2288

Assessment Requirements for CPPSSI5047 Conduct GNSS surveys	2291

CPPSSI5048 Conduct engineering surveys	2293

Assessment Requirements for CPPSSI5048 Conduct engineering surveys	2296

CPPSSI5050 Produce survey drawings	2298

Assessment Requirements for CPPSSI5050 Produce survey drawings	2301

CPPSSI5051 Conduct identification surveys	2303

Assessment Requirements for CPPSSI5051 Conduct identification surveys	2306

CPPSSI5052 Integrate surveying datasets	2308

Assessment Requirements for CPPSSI5052 Integrate surveying datasets	2311

CPPSSI5053 Perform complex surveying computations	2313

Assessment Requirements for CPPSSI5053 Perform complex surveying computations	2316

CPPSSI5054 Perform geodetic surveying computations	2318

Assessment Requirements for CPPSSI5054 Perform geodetic surveying computations	2321

CPPSSI5057 Conduct precision surveys	2323

Assessment Requirements for CPPSSI5057 Conduct precision surveys	2326

CPPSSI5058 Conduct geodetic surveys	2328

Assessment Requirements for CPPSSI5058 Conduct geodetic surveys	2331

CPPSSI5060 Develop spreadsheets for spatial data	2333

Assessment Requirements for CPPSSI5060 Develop spreadsheets for spatial data	2336

CPPSSI5061 Survey subsurface utility information	2338

Assessment Requirements for CPPSSI5061 Survey subsurface utility information	2341

CPPSSI5062 Conduct photogrammetric mapping	2343

Assessment Requirements for CPPSSI5062 Conduct photogrammetric mapping	2346

CPPSSI5064 Conduct complex spatial data analysis	2348

Assessment Requirements for CPPSSI5064 Conduct complex spatial data analysis	2351

CPPSSI5065 Design basic engineering structures	2353

Assessment Requirements for CPPSSI5065 Design basic engineering structures	2356

CPPSSI6021 Conduct open pit mine surveys	2358

Assessment Requirements for CPPSSI6021 Conduct open pit mine surveys	2361

CPPSSI6022 Produce mine drawings	2363

Assessment Requirements for CPPSSI6022 Produce mine drawings	2366

CPPSSI6032 Conduct advanced GNSS control surveys	2368

Assessment Requirements for CPPSSI6032 Conduct advanced GNSS control surveys	2371

CPPSSI6033 Conduct underground mine surveys	2373

Assessment Requirements for CPPSSI6033 Conduct underground mine surveys	2376

CPPSSI6034 Conduct mining geology project research	2378

Assessment Requirements for CPPSSI6034 Conduct mining geology project research	2381

CPPSSI6035 Conduct complex engineering set-out surveys	2383

Assessment Requirements for CPPSSI6035 Conduct complex engineering set-out surveys	2386

CPPSSI6036 Monitor engineering structures	2388

Assessment Requirements for CPPSSI6036 Monitor engineering structures	2391

CPPSSI6037 Conduct advanced remote sensing analysis	2393

Assessment Requirements for CPPSSI6037 Conduct advanced remote sensing analysis	2396

CPPSSI6040 Develop 2-D and 3-D terrain visualisations	2398

Assessment Requirements for CPPSSI6040 Develop 2-D and 3-D terrain visualisations	2401

CPPSSI6041 Compile mine survey plans	2403

Assessment Requirements for CPPSSI6041 Compile mine survey plans	2406

CPPUPM3005 Manage pests without applying pesticides	2408

Assessment Requirements for CPPUPM3005 Manage pests without applying pesticides	2412

CPPUPM3006 Manage pests by applying pesticides	2417

Assessment Requirements for CPPUPM3006 Manage pests by applying pesticides	2422

CPPUPM3008 Inspect for and report on timber pests	2427

Assessment Requirements for CPPUPM3008 Inspect for and report on timber pests	2431

CPPUPM3010 Control timber pests	2436

Assessment Requirements for CPPUPM3010 Control timber pests	2440

CPPUPM3011 Manage organisms by applying fumigants to commodities and environments	2445

Assessment Requirements for CPPUPM3011 Manage organisms by applying fumigants to commodities and environments	2451

CPPUPM3017 Maintain, service and repair pest management equipment	2455

Assessment Requirements for CPPUPM3017 Maintain, service and repair pest management equipment	2459

CPPUPM3018 Maintain equipment and pesticide storage area in pest management vehicles	2462

Assessment Requirements for CPPUPM3018 Maintain equipment and pesticide storage area in pest management vehicles	2466

CPPUPM3042 Install termite management systems	2470

Assessment Requirements for CPPUPM3042 Install termite management systems	2474

CPPUPM4001 Assess and select pest management vehicle and equipment	2478

Assessment Requirements for CPPUPM4001 Assess and select pest management vehicle and equipment	2482

CPPUPM4002 Schedule, organise and monitor pest management operations	2486

Assessment Requirements for CPPUPM4002 Schedule, organise and monitor pest management operations	2490

CPPUPM4003 Assess and advise on pest management options for sensitive	2493

Assessment Requirements for CPPUPM4003 Assess and advise on pest management options for sensitive	2498

CPPUPM4004 Assess and advise on pest management options for complex operations	2503

Assessment Requirements for CPPUPM4004 Assess and advise on pest management options for complex operations	2508

CPPUPM4005 Implement and monitor pest management plans for sensitive operations	2513

Assessment Requirements for CPPUPM4005 Implement and monitor pest management plans for sensitive operations	2517

CPPUPM4006 Implement and monitor pest management plans for complex operations	2522

Assessment Requirements for CPPUPM4006 Implement and monitor pest management plans for complex operations	2526

CPPWMT3001 Identify and segregate waste	2531

Assessment Requirements for CPPWMT3001 Identify and segregate waste	2534

CPPWMT3002 Conduct waste resource recovery	2536

Assessment Requirements for CPPWMT3002 Conduct waste resource recovery	2539

CPPWMT3003 Identify and respond to hazards and emergencies in waste management	2541

Assessment Requirements for CPPWMT3003 Identify and respond to hazards and emergencies in waste management	2544

CPPWMT3004 Comply with environmental protection requirements when transporting waste	2547

Assessment Requirements for CPPWMT3004 Comply with environmental protection requirements when transporting waste	2550

CPPWMT3005 Maintain storage area for waste management equipment and consumables	2552

Assessment Requirements for CPPWMT3005 Maintain storage area for waste management equipment and consumables	2555

CPPWMT3006 Receive, transfer and dispatch waste	2558

Assessment Requirements for CPPWMT3006 Receive, transfer and dispatch waste	2562

CPPWMT3007 Process waste using plant	2564

Assessment Requirements for CPPWMT3007 Process waste using plant	2567

CPPWMT3008 Store and monitor contained waste	2569

Assessment Requirements for CPPWMT3008 Store and monitor contained waste	2572

CPPWMT3009 Place, compact and cover waste at landfill sites	2575

Assessment Requirements for CPPWMT3009 Place, compact and cover waste at landfill sites	2578

CPPWMT3010 Maintain waste landfill sites	2580

Assessment Requirements for CPPWMT3010 Maintain waste landfill sites	2583

CPPWMT3011 Conduct waste assessments	2585

Assessment Requirements for CPPWMT3011 Conduct waste assessments	2588

CPPWMT4001 Develop proposals for waste management services	2590

Assessment Requirements for CPPWMT4001 Develop proposals for waste management services	2593

CPPWMT4002 Develop waste management plans	2595

Assessment Requirements for CPPWMT4002 Develop waste management plans	2598

CPPWMT4003 Implement waste management plans	2601

Assessment Requirements for CPPWMT4003 Implement waste management plans	2604

CPPWMT4004 Prepare waste management tender submissions	2606

Assessment Requirements for CPPWMT4004 Prepare waste management tender submissions	2609

CPPWMT4005 Implement waste management site safety plans	2611

Assessment Requirements for CPPWMT4005 Implement waste management site safety plans	2614

CPPWMT4006 Monitor waste landfill sites	2616

Assessment Requirements for CPPWMT4006 Monitor waste landfill sites	2619

CPPWMT4007 Organise and monitor waste management operations	2621

Assessment Requirements for CPPWMT4007 Organise and monitor waste management operations	2624

CPPWMT4008 Provide waste management information to stakeholders	2626

Assessment Requirements for CPPWMT4008 Provide waste management information to stakeholders	2629

CPPWMT4009 Conduct waste audits	2631

Assessment Requirements for CPPWMT4009 Conduct waste audits	2634

CPPWMT4010 Assess and advise on waste avoidance options	2636

Assessment Requirements for CPPWMT4010 Assess and advise on waste avoidance options	2639

AHCCHM304 Transport and store chemicals	2641

Assessment Requirements for AHCCHM304 Transport and store chemicals	2645

AHCCHM307 Prepare and apply chemicals to control pest, weeds and diseases	2648

Assessment Requirements for AHCCHM307 Prepare and apply chemicals to control pest, weeds and diseases	2652

AHCCHM404 Develop procedures to minimise risks in the use of chemicals	2656

Assessment Requirements for AHCCHM404 Develop procedures to minimise risks in the use of chemicals	2660

AHCCHM405 Plan and implement a chemical use program	2663

Assessment Requirements for AHCCHM405 Plan and implement a chemical use program	2667

AHCCOM301 Operate compost processing plant, machinery and equipment	2670

Assessment Requirements for AHCCOM301 Operate compost processing plant, machinery and equipment	2673

AHCCOM302 Dispatch materials and composted product	2675

Assessment Requirements for AHCCOM302 Dispatch materials and composted product	2677

AHCECR307 Read and interpret maps	2679

Assessment Requirements for AHCECR307 Read and interpret maps	2682

AHCLPW410 Produce maps for land management purposes	2684

Assessment Requirements for AHCLPW410 Produce maps for land management purposes	2687

AHCPHT307 Prepare raw materials and compost feedstock	2690

Assessment Requirements for AHCPHT307 Prepare raw materials and compost feedstock	2693

AHCPHT308 Prepare value added compost-based products	2695

Assessment Requirements for AHCPHT308 Prepare value added compost-based products	2697

AHCPMG307 Apply animal trapping techniques	2699

Assessment Requirements for AHCPMG307 Apply animal trapping techniques	2703

AHCPMG312 Apply poison baits for vertebrate pest control in rural and environmental landscapes	2706

Assessment Requirements for AHCPMG312 Apply poison baits for vertebrate pest control in rural and environmental landscapes	2711

AHCPMG409 Implement a pest management plan	2715

Assessment Requirements for AHCPMG409 Implement a pest management plan	2719

AHCPMG413 Define the pest problem	2722

Assessment Requirements for AHCPMG413 Define the pest problem	2726

AHCSAW302 Implement erosion and sediment control measures	2728

Assessment Requirements for AHCSAW302 Implement erosion and sediment control measures	2730

AVIY3075 Control remote pilot aircraft systems in normal flight	2732

Assessment Requirements for AVIY3075 Control remote pilot aircraft systems in normal flight	2737

BSBAUD411 Participate in quality audits	2741

Assessment Requirements for BSBAUD411 Participate in quality audits	2744

BSBAUD412 Work within compliance frameworks	2746

Assessment Requirements for BSBAUD412 Work within compliance frameworks	2749

BSBAUD511 Initiate quality audits	2751

Assessment Requirements for BSBAUD511 Initiate quality audits	2754

BSBAUD512 Lead quality audits	2756

Assessment Requirements for BSBAUD512 Lead quality audits	2759

BSBAUD513 Report on quality audits	2761

Assessment Requirements for BSBAUD513 Report on quality audits	2764

BSBCMM211 Apply communication skills	2766

Assessment Requirements for BSBCMM211 Apply communication skills	2769

BSBCMM411 Make presentations	2771

Assessment Requirements for BSBCMM411 Make presentations	2774

BSBCOM405 Promote compliance with legislation	2776

Assessment Requirements for BSBCOM405 Promote compliance with legislation	2779

BSBCUE302 Deploy customer service field staff	2781

Assessment Requirements for BSBCUE302 Deploy customer service field staff	2785

BSBCUE304 Provide sales solutions to customers	2787

Assessment Requirements for BSBCUE304 Provide sales solutions to customers	2791

BSBCUE309 Develop product and service knowledge for customer engagement operation	2793

Assessment Requirements for BSBCUE309 Develop product and service knowledge for customer engagement operation	2796

BSBCUS402 Address customer needs	2798

Assessment Requirements for BSBCUS402 Address customer needs	2801

BSBESB305 Address compliance requirements for new business ventures	2803

Assessment Requirements for BSBESB305 Address compliance requirements for new business ventures	2806

BSBESB401 Research and develop business plans	2808

Assessment Requirements for BSBESB401 Research and develop business plans	2811

BSBESB402 Establish legal and risk management requirements of new business ventures	2813

Assessment Requirements for BSBESB402 Establish legal and risk management requirements of new business ventures	2816

BSBESB403 Plan finances for new business ventures	2818

Assessment Requirements for BSBESB403 Plan finances for new business ventures	2821

BSBESB404 Market new business ventures	2823

Assessment Requirements for BSBESB404 Market new business ventures	2826

BSBESB405 Manage compliance for small businesses	2828

Assessment Requirements for BSBESB405 Manage compliance for small businesses	2831

BSBESB406 Establish operational strategies and procedures for new business ventures	2833

Assessment Requirements for BSBESB406 Establish operational strategies and procedures for new business ventures	2836

BSBESB407 Manage finances for new business ventures	2838

Assessment Requirements for BSBESB407 Manage finances for new business ventures	2841

BSBFIA304 Maintain a general ledger	2843

Assessment Requirements for BSBFIA304 Maintain a general ledger	2846

BSBFIA412 Report on financial activity	2848

Assessment Requirements for BSBFIA412 Report on financial activity	2852

BSBFLM306 Provide workplace information and resourcing plans	2854

Assessment Requirements for BSBFLM306 Provide workplace information and resourcing plans	2858

BSBFLM312 Contribute to team effectiveness	2860

Assessment Requirements for BSBFLM312 Contribute to team effectiveness	2863

BSBHRM412 Support employee and industrial relations	2865

Assessment Requirements for BSBHRM412 Support employee and industrial relations	2868

BSBHRM413 Support the learning and development of teams and individuals	2870

Assessment Requirements for BSBHRM413 Support the learning and development of teams and individuals	2873

BSBHRM415 Coordinate recruitment and onboarding	2875

Assessment Requirements for BSBHRM415 Coordinate recruitment and onboarding	2878

BSBHRM522 Manage employee and industrial relations	2880

Assessment Requirements for BSBHRM522 Manage employee and industrial relations	2883

BSBHRM524 Coordinate workforce plan implementation	2885

Assessment Requirements for BSBHRM524 Coordinate workforce plan implementation	2888

BSBHRM528 Coordinate remuneration and employee benefits	2890

Assessment Requirements for BSBHRM528 Coordinate remuneration and employee benefits	2893

BSBHRM612 Contribute to the development of employee and industrial relations strategies	2895

Assessment Requirements for BSBHRM612 Contribute to the development of employee and industrial relations strategies	2899

BSBINN301 Promote innovation in a team environment	2901

Assessment Requirements for BSBINN301 Promote innovation in a team environment	2905

BSBINS302 Organise workplace information	2907

Assessment Requirements for BSBINS302 Organise workplace information	2910

BSBINS309 Maintain business records	2912

Assessment Requirements for BSBINS309 Maintain business records	2914

BSBINS401 Analyse and present research information	2916

Assessment Requirements for BSBINS401 Analyse and present research information	2919

BSBINS402 Coordinate workplace information systems	2921

Assessment Requirements for BSBINS402 Coordinate workplace information systems	2924

BSBINS512 Monitor business records systems	2926

Assessment Requirements for BSBINS512 Monitor business records systems	2929

BSBITS411 Maintain and implement digital technology	2931

Assessment Requirements for BSBITS411 Maintain and implement digital technology	2934

BSBITU309 Produce desktop published documents	2936

Assessment Requirements for BSBITU309 Produce desktop published documents	2940

BSBLDR301 Support effective workplace relationships	2942

Assessment Requirements for BSBLDR301 Support effective workplace relationships	2945

BSBLDR402 Lead effective workplace relationships	2947

Assessment Requirements for BSBLDR402 Lead effective workplace relationships	2951

BSBLDR403 Lead team effectiveness	2953

Assessment Requirements for BSBLDR403 Lead team effectiveness	2956

BSBLDR404 Lead a diverse workforce	2958

Assessment Requirements for BSBLDR404 Lead a diverse workforce	2961

BSBLDR413 Lead effective workplace relationships	2963

Assessment Requirements for BSBLDR413 Lead effective workplace relationships	2966

BSBLDR414 Lead team effectiveness	2968

Assessment Requirements for BSBLDR414 Lead team effectiveness	2971

BSBLDR522 Manage people performance	2973

Assessment Requirements for BSBLDR522 Manage people performance	2976

BSBLDR602 Provide leadership across the organisation	2978

Assessment Requirements for BSBLDR602 Provide leadership across the organisation	2981

BSBMED301 Interpret and apply medical terminology appropriately	2983

Assessment Requirements for BSBMED301 Interpret and apply medical terminology appropriately	2986

BSBMGT406 Plan and monitor continuous improvement	2988

Assessment Requirements for BSBMGT406 Plan and monitor continuous improvement	2991

BSBMKG541 Identify and evaluate marketing opportunities	2993

Assessment Requirements for BSBMKG541 Identify and evaluate marketing opportunities	2996

BSBMKG543 Plan and interpret market research	2998

Assessment Requirements for BSBMKG543 Plan and interpret market research	3001

BSBMKG552 Design and develop marketing communication plans	3003

Assessment Requirements for BSBMKG552 Design and develop marketing communication plans	3006

BSBOPS201 Work effectively in business environments	3008

Assessment Requirements for BSBOPS201 Work effectively in business environments	3011

BSBOPS203 Deliver a service to customers	3013

Assessment Requirements for BSBOPS203 Deliver a service to customers	3016

BSBOPS301 Maintain business resources	3018

Assessment Requirements for BSBOPS301 Maintain business resources	3021

BSBOPS304 Deliver and monitor a service to customers	3023

Assessment Requirements for BSBOPS304 Deliver and monitor a service to customers	3026

BSBOPS401 Coordinate business resources	3028

Assessment Requirements for BSBOPS401 Coordinate business resources	3031

BSBOPS403 Apply business risk management processes	3033

Assessment Requirements for BSBOPS403 Apply business risk management processes	3036

BSBOPS404 Implement customer service strategies	3038

Assessment Requirements for BSBOPS404 Implement customer service strategies	3041

BSBOPS502 Manage business operational plans	3043

Assessment Requirements for BSBOPS502 Manage business operational plans	3046

BSBOPS503 Develop administrative systems	3048

Assessment Requirements for BSBOPS503 Develop administrative systems	3051

BSBOPS504 Manage business risk	3053

Assessment Requirements for BSBOPS504 Manage business risk	3056

BSBOPS505 Manage organisational customer service	3058

Assessment Requirements for BSBOPS505 Manage organisational customer service	3061

BSBPEF202 Plan and apply time management	3063

Assessment Requirements for BSBPEF202 Plan and apply time management	3066

BSBPEF301 Organise personal work priorities	3068

Assessment Requirements for BSBPEF301 Organise personal work priorities	3071

BSBPEF401 Manage personal health and wellbeing	3073

Assessment Requirements for BSBPEF401 Manage personal health and wellbeing	3076

BSBPEF402 Develop personal work priorities	3078

Assessment Requirements for BSBPEF402 Develop personal work priorities	3081

BSBPEF502 Develop and use emotional intelligence	3083

Assessment Requirements for BSBPEF502 Develop and use emotional intelligence	3086

BSBPMG426 Apply project risk management techniques	3088

Assessment Requirements for BSBPMG426 Apply project risk management techniques	3091

BSBPMG430 Undertake project work	3093

Assessment Requirements for BSBPMG430 Undertake project work	3096

BSBPMG536 Manage project risk	3098

Assessment Requirements for BSBPMG536 Manage project risk	3101

BSBPRO301 Recommend products and services	3103

Assessment Requirements for BSBPRO301 Recommend products and services	3106

BSBRSK401 Identify risk and apply risk management processes	3108

Assessment Requirements for BSBRSK401 Identify risk and apply risk management processes	3111

BSBSLS407 Identify and plan sales prospects	3113

Assessment Requirements for BSBSLS407 Identify and plan sales prospects	3117

BSBSLS408 Present, secure and support sales solutions	3119

Assessment Requirements for BSBSLS408 Present, secure and support sales solutions	3123

BSBSMB301 Investigate micro business opportunities	3125

Assessment Requirements for BSBSMB301 Investigate micro business opportunities	3128

BSBSMB407 Manage a small team	3130

Assessment Requirements for BSBSMB407 Manage a small team	3135

BSBSMB417 Recruit staff	3137

Assessment Requirements for BSBSMB417 Recruit staff	3140

BSBSMB421 Manage small business finances	3142

Assessment Requirements for BSBSMB421 Manage small business finances	3145

BSBSTR301 Contribute to continuous improvement	3147

Assessment Requirements for BSBSTR301 Contribute to continuous improvement	3150

BSBSTR402 Implement continuous improvement	3152

Assessment Requirements for BSBSTR402 Implement continuous improvement	3155

BSBSTR501 Establish innovative work environments	3157

Assessment Requirements for BSBSTR501 Establish innovative work environments	3160

BSBSUS211 Participate in sustainable work practices	3162

Assessment Requirements for BSBSUS211 Participate in sustainable work practices	3164

BSBSUS401 Implement and monitor environmentally sustainable work practices	3166

Assessment Requirements for BSBSUS401 Implement and monitor environmentally sustainable work practices	3170

BSBSUS406 Identify and apply sustainability rating tools	3172

Assessment Requirements for BSBSUS406 Identify and apply sustainability rating tools	3175

BSBSUS411 Implement and monitor environmentally sustainable work practices	3177

Assessment Requirements for BSBSUS411 Implement and monitor environmentally sustainable work practices	3180

BSBSUS412 Develop and implement workplace sustainability plans	3182

Assessment Requirements for BSBSUS412 Develop and implement workplace sustainability plans	3185

BSBTEC302 Design and produce spreadsheets	3187

Assessment Requirements for BSBTEC302 Design and produce spreadsheets	3190

BSBTEC402 Design and produce complex spreadsheets	3192

Assessment Requirements for BSBTEC402 Design and produce complex spreadsheets	3195

BSBTEC403 Apply digital solutions to work processes	3197

Assessment Requirements for BSBTEC403 Apply digital solutions to work processes	3200

BSBTWK301 Use inclusive work practices	3202

Assessment Requirements for BSBTWK301 Use inclusive work practices	3205

BSBTWK401 Build and maintain business relationships	3207

Assessment Requirements for BSBTWK401 Build and maintain business relationships	3210

BSBTWK502 Manage team effectiveness	3212

Assessment Requirements for BSBTWK502 Manage team effectiveness	3215

BSBWHS211 Contribute to the health and safety of self and others	3217

Assessment Requirements for BSBWHS211 Contribute to the health and safety of self and others	3220

BSBWHS307 Apply knowledge of WHS laws in the workplace	3222

Assessment Requirements for BSBWHS307 Apply knowledge of WHS laws in the workplace	3225

BSBWHS308 Participate in WHS hazard identification, risk assessment and risk control processes	3227

Assessment Requirements for BSBWHS308 Participate in WHS hazard identification, risk assessment and risk control processes	3231

BSBWHS311 Assist with maintaining workplace safety	3233

Assessment Requirements for BSBWHS311 Assist with maintaining workplace safety	3236

BSBWHS331 Participate in identifying and controlling hazardous chemicals	3238

Assessment Requirements for BSBWHS331 Participate in identifying and controlling hazardous chemicals	3241

BSBWHS332X Apply infection prevention and control procedures to own work activities	3243

Assessment Requirements for BSBWHS332X Apply infection prevention and control procedures to own work activities	3246

BSBWHS411 Implement and monitor WHS policies, procedures and programs	3249

Assessment Requirements for BSBWHS411 Implement and monitor WHS policies, procedures and programs	3253

BSBWHS431 Develop processes and procedures for controlling hazardous chemicals in the workplace	3255

Assessment Requirements for BSBWHS431 Develop processes and procedures for controlling hazardous chemicals in the workplace	3259

BSBWHS512 Contribute to managing work-related psychological health and safety	3262

Assessment Requirements for BSBWHS512 Contribute to managing work-related psychological health and safety	3266

BSBWOR301 Organise personal work priorities and development	3269

Assessment Requirements for BSBWOR301 Organise personal work priorities and development	3272

BSBWOR404 Develop work priorities	3274

Assessment Requirements for BSBWOR404 Develop work priorities	3278

BSBWOR501 Manage personal work priorities and professional development	3280

Assessment Requirements for BSBWOR501 Manage personal work priorities and professional development	3283

BSBWRT311 Write simple documents	3285

Assessment Requirements for BSBWRT311 Write simple documents	3287

BSBWRT411 Write complex documents	3289

Assessment Requirements for BSBWRT411 Write complex documents	3292

BSBXCM401 Apply communication strategies in the workplace	3294

Assessment Requirements for BSBXCM401 Apply communication strategies in the workplace	3297

BSBXTW301 Work in a team	3299

Assessment Requirements for BSBXTW301 Work in a team	3302

BSBXTW401 Lead and facilitate a team	3304

Assessment Requirements for BSBXTW401 Lead and facilitate a team	3307

CHCCCS020 Respond effectively to behaviours of concern	3309

Assessment Requirements for CHCCCS020 Respond effectively to behaviours of concern	3312

CHCDIV001 Work with diverse people	3314

Assessment Requirements for CHCDIV001 Work with diverse people	3317

CHCPOL001 Contribute to the review and development of policies	3320

Assessment Requirements for CHCPOL001 Contribute to the review and development of policies	3323

CHCPOL002 Develop and implement policy	3325

Assessment Requirements for CHCPOL002 Develop and implement policy	3328

CPCCBC4012 Read and interpret plans and specifications	3330

Assessment Requirements for CPCCBC4012 Read and interpret plans and specifications	3333

CPCCBC4014 Prepare simple building sketches and drawings	3335

Assessment Requirements for CPCCBC4014 Prepare simple building sketches and drawings	3338

CPCCBC4015 Prepare specifications for all construction works	3340

Assessment Requirements for CPCCBC4015 Prepare specifications for all construction works	3343

CPCCCM2012 Work safely at heights	3345

Assessment Requirements for CPCCCM2012 Work safely at heights	3349

CPCCOM2001 Read and interpret plans and specifications	3352

Assessment Requirements for CPCCOM2001 Read and interpret plans and specifications	3355

CPCCSV5004A Apply legislation to urban development and building controls	3357

CPCCSV5011A Apply building codes and standards to residential buildings	3366

CPCCWHS1001 Prepare to work safely in the construction industry	3374

Assessment Requirements for CPCCWHS1001 Prepare to work safely in the construction industry	3378

CPCCWHS2001 Apply WHS requirements, policies and procedures in the construction industry	3382

Assessment Requirements for CPCCWHS2001 Apply WHS requirements, policies and procedures in the construction industry	3386

CPPCMN3004 Respond to enquiries and complaints	3388

Assessment Requirements for CPPCMN3004 Respond to enquiries and complaints	3394

CPPCMN3005 Complete client documentation	3397

Assessment Requirements for CPPCMN3005 Complete client documentation	3400

CPPCMN4008 Read plans, drawings and specifications for residential buildings	3402

Assessment Requirements for CPPCMN4008 Read plans, drawings and specifications for residential buildings	3407

CPPSEC2101 Apply effective communication skills to maintain security	3409

Assessment Requirements for CPPSEC2101 Apply effective communication skills to maintain security	3412

CPPSEC2103 Apply WHS, emergency response and evacuation procedures to maintain security	3414

Assessment Requirements for CPPSEC2103 Apply WHS, emergency response and evacuation procedures to maintain security	3418

CPPSEC2104 Apply risk assessment to select and carry out response to security risk situations	3421

Assessment Requirements for CPPSEC2104 Apply risk assessment to select and carry out response to security risk situations	3424

CPPSEC2105 Provide quality services to a range of security clients	3427

Assessment Requirements for CPPSEC2105 Provide quality services to a range of security clients	3431

CPPSEC2106 Protect self and others using basic defensive techniques	3433

Assessment Requirements for CPPSEC2106 Protect self and others using basic defensive techniques	3436

CPPSEC2107 Patrol premises to monitor property and maintain security	3439

Assessment Requirements for CPPSEC2107 Patrol premises to monitor property and maintain security	3442

CPPSEC2108 Screen people, personal effects and items to maintain security	3445

Assessment Requirements for CPPSEC2108 Screen people, personal effects and items to maintain security	3448

CPPSEC2109 Monitor and control access and exit of persons and vehicles from premises	3451

Assessment Requirements for CPPSEC2109 Monitor and control access and exit of persons and vehicles from premises	3455

CPPSEC2110 Monitor and control individual and crowd behaviour to maintain security	3458

Assessment Requirements for CPPSEC2110 Monitor and control individual and crowd behaviour to maintain security	3461

CPPSEC2111 Apply security procedures to manage intoxicated persons	3464

Assessment Requirements for CPPSEC2111 Apply security procedures to manage intoxicated persons	3467

CPPSEC2112 Apply security procedures to remove persons from premises	3470

Assessment Requirements for CPPSEC2112 Apply security procedures to remove persons from premises	3473

CPPSEC2113 Escort and protect persons and valuables	3476

Assessment Requirements for CPPSEC2113 Escort and protect persons and valuables	3479

CPPSEC2114 Monitor electronic security equipment and respond to alarm events	3481

Assessment Requirements for CPPSEC2114 Monitor electronic security equipment and respond to alarm events	3484

CPPSEC3101 Manage conflict and security risks using negotiation	3486

Assessment Requirements for CPPSEC3101 Manage conflict and security risks using negotiation	3489

CPPSEC3102 Maintain operational safety and security of work environment	3491

Assessment Requirements for CPPSEC3102 Maintain operational safety and security of work environment	3494

CPPSEC3103 Determine and implement response to security risk situation	3497

Assessment Requirements for CPPSEC3103 Determine and implement response to security risk situation	3500

CPPSEC3104 Coordinate monitoring and control of individual and crowd behaviour	3503

Assessment Requirements for CPPSEC3104 Coordinate monitoring and control of individual and crowd behaviour	3506

CPPSEC3105 Coordinate provision of quality security services to clients	3509

Assessment Requirements for CPPSEC3105 Coordinate provision of quality security services to clients	3512

CPPSEC3106 Gather, organise and present security information and documentation	3514

Assessment Requirements for CPPSEC3106 Gather, organise and present security information and documentation	3517

CPPSEC3107 Monitor security and coordinate response from control rooms	3519

Assessment Requirements for CPPSEC3107 Monitor security and coordinate response from control rooms	3522

CPPSEC3108 Store, protect and dispose of security information	3525

Assessment Requirements for CPPSEC3108 Store, protect and dispose of security information	3528

CPPSEC3109 Use and maintain security databases and compile reports	3531

Assessment Requirements for CPPSEC3109 Use and maintain security databases and compile reports	3534

CPPSEC3110 Control persons using batons	3536

Assessment Requirements for CPPSEC3110 Control persons using batons	3539

CPPSEC3111 Restrain persons using handcuffs	3542

Assessment Requirements for CPPSEC3111 Restrain persons using handcuffs	3545

CPPSEC3112 Manage training and well-being of dogs for security functions	3547

Assessment Requirements for CPPSEC3112 Manage training and well-being of dogs for security functions	3550

CPPSEC3113 Handle dogs for security patrols	3552

Assessment Requirements for CPPSEC3113 Handle dogs for security patrols	3555

CPPSEC3114 Control security risk situations using firearms	3558

Assessment Requirements for CPPSEC3114 Control security risk situations using firearms	3562

CPPSEC3115 Carry, operate and maintain revolvers for security purposes	3565

Assessment Requirements for CPPSEC3115 Carry, operate and maintain revolvers for security purposes	3569

CPPSEC3116 Carry, operate and maintain semi-automatic pistols for security purposes	3572

Assessment Requirements for CPPSEC3116 Carry, operate and maintain semi-automatic pistols for security purposes	3576

CPPSEC3117 Carry, operate and maintain shotguns for security purposes	3579

Assessment Requirements for CPPSEC3117 Carry, operate and maintain shotguns for security purposes	3583

CPPSEC3118 Inspect and test cash-in-transit security equipment and rectify faults	3586

Assessment Requirements for CPPSEC3118 Inspect and test cash-in-transit security equipment and rectify faults	3589

CPPSEC3119 Implement cash-in-transit security procedures	3592

Assessment Requirements for CPPSEC3119 Implement cash-in-transit security procedures	3595

CPPSEC3120 Load and unload cash-in-transit in secured and unsecured environments	3597

Assessment Requirements for CPPSEC3120 Load and unload cash-in-transit in secured and unsecured environments	3600

CPPSEC3121 Control persons using empty hand techniques	3602

Assessment Requirements for CPPSEC3121 Control persons using empty hand techniques	3605

CPPSEC3122 Plan provision of close protection services	3608

Assessment Requirements for CPPSEC3122 Plan provision of close protection services	3612

CPPSEC3123 Implement close protection services	3615

Assessment Requirements for CPPSEC3123 Implement close protection services	3619

CPPSEC3124 Prepare and present evidence in court	3622

Assessment Requirements for CPPSEC3124 Prepare and present evidence in court	3625

CPPSEC3125 Implement security procedures to protect critical infrastructure and public assets	3628

Assessment Requirements for CPPSEC3125 Implement security procedures to protect critical infrastructure and public assets	3631

CPPSEC3126 Defend persons using spray	3634

Assessment Requirements for CPPSEC3126 Defend persons using spray	3637

CPPSEC3127 Conduct security screening using x-ray equipment	3639

Assessment Requirements for CPPSEC3127 Conduct security screening using x-ray equipment	3642

CPPSEC3128 Conduct security screening using walk-through metal detection equipment	3645

Assessment Requirements for CPPSEC3128 Conduct security screening using walk-through metal detection equipment	3648

CPPSEC3129 Conduct security screening using explosive trace detection equipment	3651

Assessment Requirements for CPPSEC3129 Conduct security screening using explosive trace detection equipment	3654

CPPSEC3130 Conduct security screening using hand-held metal detectors	3657

Assessment Requirements for CPPSEC3130 Conduct security screening using hand-held metal detectors	3660

CPPSEC3131 Select, use and maintain body armour for security purposes	3663

Assessment Requirements for CPPSEC3131 Select, use and maintain body armour for security purposes	3666

CPPSPS3001 Handle, transport and store swimming pool and spa chemicals safely	3669

Assessment Requirements for CPPSPS3001 Handle, transport and store swimming pool and spa chemicals safely	3672

CPPSPS3002 Perform basic swimming pool and spa measurements and calculations	3675

Assessment Requirements for CPPSPS3002 Perform basic swimming pool and spa measurements and calculations	3678

CPPSPS3003 Maintain swimming pools and spas	3681

Assessment Requirements for CPPSPS3003 Maintain swimming pools and spas	3684

CPPSPS3004 Maintain swimming pool and spa water circulation and filtration systems	3687

Assessment Requirements for CPPSPS3004 Maintain swimming pool and spa water circulation and filtration systems	3690

CPPSPS3005 Maintain swimming pool and spa dosing systems	3693

Assessment Requirements for CPPSPS3005 Maintain swimming pool and spa dosing systems	3696

CPPSPS3006 Maintain swimming pool and spa cleaning and vacuuming systems	3699

Assessment Requirements for CPPSPS3006 Maintain swimming pool and spa cleaning and vacuuming systems	3702

CPPSPS3007 Maintain swimming pool and spa heating systems	3705

Assessment Requirements for CPPSPS3007 Maintain swimming pool and spa heating systems	3708

CPPSPS3008 Work in the swimming pool and spa servicing industry	3711

Assessment Requirements for CPPSPS3008 Work in the swimming pool and spa servicing industry	3715

CPPSPS3009 Maintain swimming pool and spa stock	3717

Assessment Requirements for CPPSPS3009 Maintain swimming pool and spa stock	3720

CPPSPS3010 Sell swimming pool and spa products and services	3723

Assessment Requirements for CPPSPS3010 Sell swimming pool and spa products and services	3726

CPPSPS3011 Use and maintain business technology related to swimming pool and spa servicing	3730

Assessment Requirements for CPPSPS3011 Use and maintain business technology related to swimming pool and spa servicing	3733

CPPSPS3012 Access and apply information from swimming pool and spa technical manuals	3736

Assessment Requirements for CPPSPS3012 Access and apply information from swimming pool and spa technical manuals	3738

CPCMCM8001 Plan and manage complex projects	3740

Assessment Requirements for CPCMCM8001 Plan and manage complex projects	3745

CPCMCM8002 Manage the quality of projects and processes	3748

Assessment Requirements for CPCMCM8002 Manage the quality of projects and processes	3753

CPCPCM2043 Carry out WHS requirements	3755

Assessment Requirements for CPCPCM2043 Carry out WHS requirements	3758

CPCPFS3040 Conduct basic functional testing of water-based fire-suppression systems	3760

Assessment Requirements for CPCPFS3040 Conduct basic functional testing of water-based fire-suppression systems	3763

CPCPFS3041 Inspect and test fire pumpsets	3768

Assessment Requirements for CPCPFS3041 Inspect and test fire pumpsets	3771

CPCPFS3042 Conduct annual routine service of complex water-based fire-suppression systems	3775

Assessment Requirements for CPCPFS3042 Conduct annual routine service of complex water-based fire-suppression systems	3779

CPCPFS3043 Conduct functional water flow testing	3784

Assessment Requirements for CPCPFS3043 Conduct functional water flow testing	3788

CPCSUS5002 Develop action plans to retrofit existing buildings for energy efficiency	3793

Assessment Requirements for CPCSUS5002 Develop action plans to retrofit existing buildings for energy efficiency	3796

FBPAUD4003 Conduct food safety audits	3799

Assessment Requirements for FBPAUD4003 Conduct food safety audits	3803

FNSMCA303 Serve legal process	3807

Assessment Requirements for FNSMCA303 Serve legal process	3810

FWPHAR2206 Operate a mobile chipper/mulcher	3812

Assessment Requirements for FWPHAR2206 Operate a mobile chipper/mulcher	3815

HLTAID011 Provide First Aid	3818

Assessment Requirements for HLTAID011 Provide First Aid	3820

HLTAID014 Provide Advanced First Aid	3824

Assessment Requirements for HLTAID014 Provide Advanced First Aid	3827

HLTAID015 Provide advanced resuscitation and oxygen therapy	3832

Assessment Requirements for HLTAID015 Provide advanced resuscitation and oxygen therapy	3835

HLTINFCOV001 Comply with infection prevention and control policies and procedures	3840

Assessment Requirements for HLTINFCOV001 Comply with infection prevention and control policies and procedures	3843

HLTWHS003 Maintain work health and safety	3846

Assessment Requirements for HLTWHS003 Maintain work health and safety	3849

HLTWHS004 Manage work health and safety	3852

Assessment Requirements for HLTWHS004 Manage work health and safety	3855

ICTCBL246 Install, maintain and modify customer premises communications cabling: ACMA Restricted Rule	3858

Assessment Requirements for ICTCBL246 Install, maintain and modify customer premises communications cabling: ACMA Restricted Rule	3863

ICTCBL247 Install, maintain and modify customer premises communications cabling: ACMA Open Rule	3866

Assessment Requirements for ICTCBL247 Install, maintain and modify customer premises communications cabling: ACMA Open Rule	3872

ICTCBL301 Install, terminate and certify structured cabling installation	3876

Assessment Requirements for ICTCBL301 Install, terminate and certify structured cabling installation	3880

ICTDBS416 Create basic relational databases	3882

Assessment Requirements for ICTDBS416 Create basic relational databases	3885

ICTDBS506 Design databases	3887

Assessment Requirements for ICTDBS506 Design databases	3890

ICTICT214 Operate application software packages	3892

Assessment Requirements for ICTICT214 Operate application software packages	3895

ICTICT221 Identify and use specific industry standard technologies	3897

Assessment Requirements for ICTICT221 Identify and use specific industry standard technologies	3900

ICTICT436 Develop macros and templates for clients using standard products	3902

Assessment Requirements for ICTICT436 Develop macros and templates for clients using standard products	3905

ICTPRG431 Apply query language in relational databases	3907

Assessment Requirements for ICTPRG431 Apply query language in relational databases	3910

ICTPRG434 Automate processes	3912

Assessment Requirements for ICTPRG434 Automate processes	3915

ICTPRG435 Write scripts for software applications	3917

Assessment Requirements for ICTPRG435 Write scripts for software applications	3919

ICTPRG440 Apply introductory programming skills in different languages	3921

Assessment Requirements for ICTPRG440 Apply introductory programming skills in different languages	3924

ICTTEN201 Use electrical skills in telecommunications work	3926

Assessment Requirements for ICTTEN201 Use electrical skills in telecommunications work	3929

ICTTEN202 Use hand and power tools	3931

Assessment Requirements for ICTTEN202 Use hand and power tools	3934

ICTTEN207 Install and test internet protocol devices in convergence networks	3936

Assessment Requirements for ICTTEN207 Install and test internet protocol devices in convergence networks	3940

ICTTEN416 Install, configure and test an internet protocol network	3942

Assessment Requirements for ICTTEN416 Install, configure and test an internet protocol network	3946

ICTWHS204 Follow work health and safety and environmental policy and procedures	3948

Assessment Requirements for ICTWHS204 Follow work health and safety and environmental policy and procedures	3953

LGACOM404B Establish cooperative arrangements with other organisations	3957

LGACORE601B Develop, implement and review operational plans	3962

LGAEHRH403A Operate waste transfer, collection station or landfill facility	3967

LGAEHRW505B Implement strategies to minimise the impact of waste on the environment	3972

MEM23004A Apply technical mathematics	3978

MEM30012A Apply mathematical techniques in a manufacturing engineering or related environment	3984

MSFFT4010 Identify and calculate production costs	3990

Assessment Requirements for MSFFT4010 Identify and calculate production costs	3994

MSL934005 Contribute to the ongoing development of HACCP plans	3996

Assessment Requirements for MSL934005 Contribute to the ongoing development of HACCP plans	3999

MSMPER200 Work in accordance with an issued permit	4001

Assessment Requirements for MSMPER200 Work in accordance with an issued permit	4007

MSMPER205 Enter confined space	4010

Assessment Requirements for MSMPER205 Enter confined space	4018

MSMSUP301 Apply HACCP to the workplace	4021

Assessment Requirements for MSMSUP301 Apply HACCP to the workplace	4026

NWPHYS001 Identify and analyse information technology for hydrographic surveys	4028

Assessment Requirements for NWPHYS001 Identify and analyse information technology for hydrographic surveys	4031

NWPHYS002 Interpret and analyse science principles for hydrographic surveying	4037

Assessment Requirements for NWPHYS002 Interpret and analyse science principles for hydrographic surveying	4040

NWPHYS003 Manage and analyse water levels and flows	4043

Assessment Requirements for NWPHYS003 Manage and analyse water levels and flows	4046

NWPHYS004 Manage hydrographic surveying projects	4049

Assessment Requirements for NWPHYS004 Manage hydrographic surveying projects	4052

NWPHYS005 Use alternate positioning systems to gather data	4055

Assessment Requirements for NWPHYS005 Use alternate positioning systems to gather data	4058

NWPHYS006 Use remote sensing for hydrographic surveying	4062

Assessment Requirements for NWPHYS006 Use remote sensing for hydrographic surveying	4065

NWPHYS007 Use underwater acoustics to map waterways	4068

Assessment Requirements for NWPHYS007 Use underwater acoustics to map waterways	4071

PMAOMIR210 Control evacuation to muster point	4074

Assessment Requirements for PMAOMIR210 Control evacuation to muster point	4079

PSPCRT007 Compile and use official notes	4082

Assessment Requirements for PSPCRT007 Compile and use official notes	4085

PSPLND001 Investigate tenure and land use history	4087

Assessment Requirements for PSPLND001 Investigate tenure and land use history	4090

PSPLND002 Compile and check survey plans	4092

Assessment Requirements for PSPLND002 Compile and check survey plans	4094

PSPLND012 Review planning documents and environmental assessments	4096

Assessment Requirements for PSPLND012 Review planning documents and environmental assessments	4099

PSPREG004 Promote client compliance	4101

Assessment Requirements for PSPREG004 Promote client compliance	4104

PSPREG006 Produce formal record of interview	4106

Assessment Requirements for PSPREG006 Produce formal record of interview	4109

PSPREG017 Undertake compliance audits	4111

Assessment Requirements for PSPREG017 Undertake compliance audits	4114

PSPSEC009 Handle sensitive information	4116

Assessment Requirements for PSPSEC009 Handle sensitive information	4119

PSPSEC010 Provide government security briefings	4121

Assessment Requirements for PSPSEC010 Provide government security briefings	4124

PSPSEC015 Communicate security awareness	4126

Assessment Requirements for PSPSEC015 Communicate security awareness	4130

PUAFIR210 Prevent injury	4132

Assessment Requirements for PUAFIR210 Prevent injury	4135

PUAFIR306 Identify, detect and monitor hazardous materials at an incident	4137

Assessment Requirements for PUAFIR306 Identify, detect and monitor hazardous materials at an incident	4142

PUAFIR518 Conduct and record a Bushfire Attack Level (BAL) assessment	4146

Assessment Requirements for PUAFIR518 Conduct and record a Bushfire Attack Level (BAL) assessment	4150

PUAWHS002 Maintain safety at an incident scene	4153

Assessment Requirements for PUAWHS002 Maintain safety at an incident scene	4156

RIIWHS202E Enter and work in confined spaces	4158

Assessment Requirements for RIIWHS202E Enter and work in confined spaces	4161

SIRRINV002 Control stock	4165

Assessment Requirements for SIRRINV002 Control stock	4168

SIRXCEG003 Build customer relationships and loyalty	4170

Assessment Requirements for SIRXCEG003 Build customer relationships and loyalty	4173

SIRXCEG008 Manage disrespectful, aggressive or abusive customers	4175

Assessment Requirements for SIRXCEG008 Manage disrespectful, aggressive or abusive customers	4178

SIRXCOM002 Work effectively in a team	4182

Assessment Requirements for SIRXCOM002 Work effectively in a team	4185

SIRXMGT001 Supervise and support frontline team members	4187

Assessment Requirements for SIRXMGT001 Supervise and support frontline team members	4189

SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms	4191

Assessment Requirements for SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms	4195

SISCAQU001 Test pool water quality	4198

Assessment Requirements for SISCAQU001 Test pool water quality	4200

SISCAQU003 Maintain aquatic facility plant and equipment	4202

Assessment Requirements for SISCAQU003 Maintain aquatic facility plant and equipment	4204

SISCAQU004 Develop and implement pool water maintenance procedures	4206

Assessment Requirements for SISCAQU004 Develop and implement pool water maintenance procedures	4209

SISCAQU005 Develop and implement aquatic facility maintenance procedures	4212

Assessment Requirements for SISCAQU005 Develop and implement aquatic facility maintenance procedures	4215

SISCAQU014 Operate self-contained breathing apparatus in an aquatic facility	4218

Assessment Requirements for SISCAQU014 Operate self-contained breathing apparatus in an aquatic facility	4221

SISXEMR001 Respond to emergency situations	4223

Assessment Requirements for SISXEMR001 Respond to emergency situations	4226

SISXEMR002 Coordinate emergency responses	4230

Assessment Requirements for SISXEMR002 Coordinate emergency responses	4233

SISXRSK301A Undertake risk analysis of activities	4236

SISXWHS101 Follow work health and safety policies	4243

SITHACS001 Clean premises and equipment	4250

Assessment Requirements for SITHACS001 Clean premises and equipment	4254

SITHACS003 Prepare rooms for guests	4258

Assessment Requirements for SITHACS003 Prepare rooms for guests	4263

SITHKOP001 Clean kitchen premises and equipment	4268

Assessment Requirements for SITHKOP001 Clean kitchen premises and equipment	4272

SITXCOM005 Manage conflict	4278

Assessment Requirements for SITXCOM005 Manage conflict	4281

SITXFSA001 Use hygienic practices for food safety	4284

Assessment Requirements for SITXFSA001 Use hygienic practices for food safety	4287

SITXHRM002 Roster staff	4290

Assessment Requirements for SITXHRM002 Roster staff	4293

TAEASS301 Contribute to assessment	4296

Assessment Requirements for TAEASS301 Contribute to assessment	4300

TAEDEL301 Provide work skill instruction	4302

Assessment Requirements for TAEDEL301 Provide work skill instruction	4306

TAEDEL401 Plan, organise and deliver group-based learning	4308

Assessment Requirements for TAEDEL401 Plan, organise and deliver group-based learning	4312

TAEDEL402 Plan, organise and facilitate learning in the workplace	4314

Assessment Requirements for TAEDEL402 Plan, organise and facilitate learning in the workplace	4318

TAEDEL403 Coordinate and facilitate distance-based learning	4320

Assessment Requirements for TAEDEL403 Coordinate and facilitate distance-based learning	4324

TAEDEL404 Mentor in the workplace	4326

Assessment Requirements for TAEDEL404 Mentor in the workplace	4330

TAEDES401 Design and develop learning programs	4332

Assessment Requirements for TAEDES401 Design and develop learning programs	4336

TAEDES402 Use training packages and accredited courses to meet client needs	4338

Assessment Requirements for TAEDES402 Use training packages and accredited courses to meet client needs	4342

TLIB0002 Carry out vehicle inspection	4344

Assessment Requirements for TLIB0002 Carry out vehicle inspection	4347

TLIC1051 Operate commercial vehicle	4350

Assessment Requirements for TLIC1051 Operate commercial vehicle	4353

TLIC3036 Apply safe car driving behaviours	4355

Assessment Requirements for TLIC3036 Apply safe car driving behaviours	4358

TLIC3083 Operate a front lift mobile compaction/collection vehicle	4361

Assessment Requirements for TLIC3083 Operate a front lift mobile compaction/collection vehicle	4364

TLIC3084 Operate a lift on/lift off collection vehicle	4367

Assessment Requirements for TLIC3084 Operate a lift on/lift off collection vehicle	4371

TLIC3085 Operate a liquid waste collection vehicle	4373

Assessment Requirements for TLIC3085 Operate a liquid waste collection vehicle	4377

TLIC3087 Operate a rear loading mobile compaction/collection vehicle	4380

Assessment Requirements for TLIC3087 Operate a rear loading mobile compaction/collection vehicle	4383

TLIC3088 Operate a roll on/roll off collection vehicle	4385

Assessment Requirements for TLIC3088 Operate a roll on/roll off collection vehicle	4389

TLIC3089 Operate a side loading mobile compaction/collection vehicle	4392

Assessment Requirements for TLIC3089 Operate a side loading mobile compaction/collection vehicle	4395

TLIC4006 Drive multi-combination vehicle	4398

Assessment Requirements for TLIC4006 Drive multi-combination vehicle	4401

TLID0001 Load and unload vehicles carrying special loads	4403

Assessment Requirements for TLID0001 Load and unload vehicles carrying special loads	4406

TLID0021 Store and handle dangerous goods and hazardous substances	4409

Assessment Requirements for TLID0021 Store and handle dangerous goods and hazardous substances	4412

TLID1001 Shift materials safely using manual handling methods	4414

Assessment Requirements for TLID1001 Shift materials safely using manual handling methods	4417

TLID2022 Conduct weighbridge operations	4420

Assessment Requirements for TLID2022 Conduct weighbridge operations	4423

TLIF1001 Follow work health and safety procedures	4426

Assessment Requirements for TLIF1001 Follow work health and safety procedures	4429

TLIF3091 Apply awareness of dangerous goods and hazardous materials requirements	4431

Assessment Requirements for TLIF3091 Apply awareness of dangerous goods and hazardous materials requirements	4434

TLIG2007 Work in a socially diverse environment	4436

Assessment Requirements for TLIG2007 Work in a socially diverse environment	4439

TLIL3003 Conduct induction process	4441

Assessment Requirements for TLIL3003 Conduct induction process	4444

TLIU2012 Participate in environmentally sustainable work practices	4446

Assessment Requirements for TLIU2012 Participate in environmentally sustainable work practices	4449

UETTDREL14 Working safely near live electrical apparatus as a non-electrical worker	4452

Assessment Requirements for UETTDREL14 Working safely near live electrical apparatus as a non-electrical worker	4456

CPP Property Services Training Package	4460

CPPSS00045 Manage complex fumigation operations	4482

CPPSS00046 Manage non-timber pests	4484

CPPSS00047 Manage timber pests	4486

CPPSS00056 Conduct Building Access Audits	4488

CPPSS00057 Conduct Outdoor Access Audits	4490

CPPSS00058 Conduct Transport Access Audits	4492

CPPSS00059 Batons and handcuffs	4494

CPPSS00060 Canine	4495

CPPSS00061 Cash-in-transit	4496

CPPSS00062 Control room operations	4497

CPPSS00063 Firearms	4499

CPPSS00064 Monitoring centre operations	4501

CPPSS00065 Residential property sales	4503

CPPSS00066 Residential property management	4504

CPPSS00067 Property management business development	4505

CPPSS00068 Auctioneering	4506

CPPSS00069 Buyer's agent	4507

CPPSS00070 Onsite property manager	4508

CPPSS00071 Commercial sales and leasing	4509

CPPSS00072 Commercial and property management	4510

CPPSS00073 Business broking	4511

CPPSS00074 Stock and station, stock	4512

CPPSS00075 Stock and station, station	4513

CPPSS00076 Administration management/office support	4515

CPPSS00077 Security supervision	4516

CPPSS00078 Security business management	4518

CPPSS00079 Introduction to Strata Community Management	4520

CPPSS00080 Introduction to Cleaning Operations	4521

CPP Property Services Training Package

Copyright Statement
© <2022> Commonwealth of Australia. With the exception of the Commonwealth Coat of Arms, the Department’s logo, any material protected by a trade mark and where otherwise noted, all material presented in this document is provided under a Creative Commons Attribution-No Derivative Works 3.0 Australia licence. You are free: to copy, distribute, display, and perform the work to make commercial use of the work Under the following conditions: Attribution - You must give the original author credit. No Derivative Works - You may not alter, transform, or build upon this work. Special Conditions (Waiver) For the sake of clarity, where the license refers to "the work", in addition to meaning the work in its entirety this term shall also mean "extracts of the work". Extracts of the work carry with it the respective licence, and is thus “partitioned”. The details of the relevant licence conditions are available on the Creative Commons website (www.creativecommons.org.au) as is the full legal code. The document must be attributed as the CPP Property Services Training Package Release 17.0.
Disclaimer
This work is the result of wide consultations with Australian industry participants. It is a collaborative view and does not necessarily represent the view of Department of Education and Training or any specific body. For the sake of brevity it may omit factors which could be pertinent in particular cases. While care has been taken in the preparation of this Training Package, Department of Education and Training and the original developer do not warrant that any licensing or registration requirements specified here are either complete or up-to-date for your State or Territory. Department of Education and Training and the original developer do not accept any liability for any damage or loss (including indirect and consequential loss) incurred by any person as a result of relying on the information contained in this Training Package. The Commonwealth, through the Department of Education and Training, does not accept any liability to any person for the information or advice (or the use of such information or advice) which is provided in this material or incorporated into it by reference. The information is provided on the basis that all persons accessing this material undertake responsibility for assessing the relevance and accuracy of its content. No liability is accepted for any information or services which may appear in any other format. No responsibility is taken for any information or services which may appear on any linked websites.

Published by:	Artibus Innovation

Release Date:	<December, 2022>

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPP20121 Certificate II in Surveying and Spatial Information Services

Modification History

Release 1	This qualification first released with CPP Property Services Training Package Release 12.0. Supersedes and is equivalent to CPP20116 Certificate II in Surveying and Spatial Information Services.

Qualification Description

This qualification applies to those who require skills development to prepare for workforce entry or vocational training pathways. It reflects the role of individuals who work under direct supervision to perform a range of mainly routine tasks in a surveying or spatial information services context.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

To achieve this qualification competency must be demonstrated in 8 units of competency consisting of:

4 core units

4 elective units.

Electives are to be selected as follows:

4 units from the elective units listed below

or

up to 2 of the 4 elective units may be selected from any current training package qualification or accredited course, provided they contribute to a valid, industry-supported vocational outcome, maintain the integrity of the Australian Qualifications Framework (AQF) level of this qualification and do not duplicate the outcome of another unit used to achieve the qualification.

Core Units
CPCCWHS1001	Prepare to work safely in the construction industry
CPPSSI2012	Assist in collecting basic spatial data
CPPSSI2013	Store and retrieve basic spatial data
CPPSSI3011	Produce basic maps
Elective Units
AHCECR307	Read and interpret maps
BSBCMM211	Apply communication skills
BSBSUS211	Participate in sustainable work practices
CPPSSI2015	Assist with surveying and spatial field activities
CPPSSI3015	Collect basic surveying data
CPPSSI3019	Produce basic plans of surveys
CPPSSI3020	Perform simple surveying and spatial computations
ICTICT214	Operate application software packages
ICTICT221	Identify and use specific industry standard technologies

Qualification Mapping Information

CPP20121 Certificate II in Surveying and Spatial Information Services supersedes and is equivalent to CPP20116 Certificate II in Surveying and Spatial Information Services.

Links

The Companion Volume Implementation Guide for the CPP Property Services Training Package is available at - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPP20319 Certificate II in Technical Security

Modification History

Release 2	This version released with CPP Property Services Training Package Release 11.0 Updated imported equivalent units of competency: ICTCBL246 Install, maintain and modify customer premises communications cabling: ACMA Restricted Rule ICTCBL247 Install, maintain and modify customer premises communications cabling: ACMA Open Rule. Refer to the Companion Volume Implementation Guide for clarification.
Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is not equivalent to CPP20307 Certificate II in Technical Security. Changed packaging arrangements including increase in total number of units and changed core and elective requirements. Streams introduced to better align with industry requirements for a technical qualification.

Qualification Description

This is a qualification for security technicians who sell, install, repair, service and maintain security equipment and systems that protect people and property and prevent or minimise loss and damage.

Technicians at this level operate under general supervision and interact with clients to perform installation, repair, service and maintenance tasks at client premises. Occupational titles may include:

access control technician

installation technician

security salesperson

service technician.

Licensing, legislative or certification requirements apply to advising on, supplying, installing, maintaining, monitoring, repairing and servicing security equipment in some states and territories. For further information, check with the relevant regulatory authority.

All cabling work, including telephone, data, fire and security alarm systems cabling, that connects with the telecommunications network must be performed by a registered cabler or under the direct supervision of a registered cabler as required by the Australian Communications Media Authority (ACMA) cabling provider rules. For further information on cabling registration requirements, check with ACMA.

Some units within this qualification require open cabling registration under the ACMA cabling provider rules registration system. This qualification may result in open cabling registration for candidates who undertake:

ICTCBL236 Install, maintain and modify customer premises communications cabling: ACMA Restricted Rule

ICTCBL237 Install, maintain and modify customer premises communications cabling: ACMA Open Rule

ICTWHS204 Follow work health and safety and environmental policies and procedures

ICTTEN201 Use electrical skills in telecommunications work.

Structured cabling registration may also be achieved by undertaking the unit ICTCBL301 Install, terminate and certify structured cabling installation.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

To achieve this qualification, competency must be demonstrated in:

12 units of competency

4 core units

8 elective units.

Electives must be chosen as follows:

a minimum of 3 units from Group A

up to 5 units from Groups A, B or C not already selected

up to 1 unit may be selected from any Training Package, as long as it contributes to a valid, industry-supported vocational outcome and maintains the AQF level of this qualification.

An asterisk against a unit code listed below indicates that there are prerequisite requirements that must be met when packaging the qualification. Users are referred to the list of units with prerequisite unit requirements available for this purpose in the Training Package Implementation Guide.

Core Units
CPCCWHS1001	Prepare to work safely in the construction industry
CPPSEC2101	Apply effective communication skills to maintain security
CPPSEC2105	Provide quality services to a range of security clients
ICTWHS204	Follow work health and safety and environmental policies and procedures
Elective Units
Group A: Technical Field of Work
CPPSEC2021	Install security equipment and systems
CPPSEC2022	Install electronic locks and locking systems
CPPSEC2023	Install video surveillance systems and equipment
CPPSEC2025	Sell security products and services
CPPSEC2026	Perform routine maintenance on security equipment and systems
ICTTEN202	Use hand and power tools
Group B: Cabling Field of Work
ICTCBL246 *	Install, maintain and modify customer premises communications cabling: ACMA Restricted Rule
ICTCBL247 *	Install, maintain and modify customer premises communications cabling: ACMA Open Rule
ICTCBL301	Install, terminate and certify structured cabling installation
ICTTEN201	Use electrical skills in telecommunications work
Group C: General
CPPSEC2024	Monitor and respond to electronic information from security equipment and systems
CPPSEC3037	Test installed security equipment and systems
CPPSEC3047	Provide estimate and quote on security system installations
ICTTEN207	Install and test internet protocol devices in convergence networks
ICTTEN208	Use electrical skills when working with telecommunications networks
ICTWHS204	Follow work health and safety and environmental policy and procedures

Qualification Mapping Information

Code and title	CPP07 Property Services Training Package	Comments	E/ NE
CPP20319 Certificate II in Technical Security	CPP20307 Certificate II in Technical Security	Supersedes and is not equivalent to CPP20307 Certificate II in Technical Security. Changed packaging arrangements including increase in total number of units and changed core and elective requirements. Streams introduced to better align with industry requirements for a technical qualification.	N

Links

An Implementation Guide to this Training Package is available at - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPP20218 Certificate II in Security Operations

Modification History

Release 3	This version first released with the CPP Property Services Training Package Version 15.1. At the direction of the AISC, the following unit has been updated: HLTAID003 Provide first aid has been superseded by and is not equivalent to HLTAID011 Provide First Aid.
Release 2	This version first released with CPP Property Services Training Package Release 7.1 Supersedes and is not equivalent to CPP10107 Certificate I in Security Operations
Release 1	This version first released with CPP Property Services Training Package Release 7.0. Supersedes and is not equivalent to CPP20212 Certificate II in Security Operations.

Qualification Description

This qualification reflects the role of a security officer, responsible for maintaining safety and security by patrolling, protecting or guarding property while unarmed, and screening entry, monitoring behaviour and removing persons from premises.

This qualification is intended to align with the following occupational licencing outcomes:

security officer – unarmed guard

security officer – crowd controller.

Occupational titles could include:

security officer

unarmed guard

crowd controller

It provides a pathway to further learning and work in various security roles and settings including, but not limited to:

armed guarding

cash-in-transit

close protection

control room operations

guard dog handling.

Security officers may work alone or work in a team environment under general supervision, operating with limited autonomy and judgement to complete routine but variable tasks, with some accountability and responsibility for their own outputs, work and learning.

Occupational licensing, legislative, regulatory or certification requirements may apply at the time of publication. Please refer to the CPP Companion Volume Implementation Guide for information.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

To achieve this qualification, competency must be demonstrated in:

14 units of competency:

14 core units of competency.

Core units
CPPSEC2101	Apply effective communication skills to maintain security
CPPSEC2102	Apply legal and procedural requirements to work effectively within a security team
CPPSEC2103	Apply WHS, emergency response and evacuation procedures to maintain security
CPPSEC2104	Apply risk assessment to select and carry out response to security risk situations
CPPSEC2105	Provide quality services to a range of security clients
CPPSEC2106	Protect self and others using basic defensive techniques
CPPSEC2107	Patrol premises to monitor property and maintain security
CPPSEC2108	Screen people, personal effects and items to maintain security
CPPSEC2109	Monitor and control access and exit of persons and vehicles from premises
CPPSEC2110	Monitor and control individual and crowd behaviour to maintain security
CPPSEC2111	Apply security procedures to manage intoxicated persons
CPPSEC2112	Apply security procedures to remove persons from premises
CPPSEC2113	Escort and protect persons and valuables
HLTAID011	Provide first aid

Qualification Mapping Information

CPP20218 Certificate II in Security Operations:

supersedes and replaces CPP20212 Certificate II in Security Operations

supersedes and is not equivalent to CPP10107 Certificate I in Security Operations.

Links

An Implementation Guide to this Training Package is available at - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPP20521 Certificate II in Fire Protection Inspection and Testing

Modification History

Release 3	This qualification first released with CPP Property Services Training Package Release 15.0. Unit CPCPCM2043 Carry out WHS requirements added to General Electives.
Release 2	This qualification first released with CPP Property Services Training Package Release 14.0. Removal of prerequisite asterisks from units: CPCPFS3040 Conduct basic functional testing of water-based fire-suppression systems CPCPFS3041 Inspect and test fire pumpsets.
Release 1	This qualification first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPP20511 Certificate II in Fire Protection Inspection and Testing.

Qualification Description

This is a qualification for fire protection technicians responsible for non-trade installation and regular servicing of fire protection equipment and systems.

Fire protection technicians may specialise in activities relating to certain groups of equipment or systems, such as:

inspecting and testing fire protection equipment in the field

maintaining, testing and refilling extinguishers in the workshop

inspecting, testing and maintaining pre-engineered fire-suppression systems

inspecting and testing water-based fire-suppression systems

inspecting, testing and maintaining gaseous fire-suppression systems

inspecting, testing and maintaining passive fire and smoke containment products and systems

inspecting and testing fire detection and warning systems

recovering, reclaiming, filling and storing scheduled gaseous fire-extinguishing agents.

Licensing, legislative, regulatory or certification requirements apply to fire protection inspection and testing in some states and territories. For further information, check with the relevant regulatory authority.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

To achieve this qualification, competency must be demonstrated in:

13 units of competency:

7 core units

6 elective units.

For the elective units:

up to 6 units may be selected from the elective units listed below

up to 2 vocationally relevant fire industry units may be selected from any currently endorsed Training Package at Certificate III level.

Prerequisite units

An asterisk (*) against a unit code below indicates that there is a prerequisite requirement that must be met. Prerequisite unit(s) must be assessed before assessment of any unit of competency with an asterisk. Check the unit of competency for information on specific prerequisite requirements. All prerequisite requirements are packaged in the qualification.

Core units
BSBOPS203	Deliver a service to customers
BSBPEF202	Plan and apply time management
CPPCMN2002	Participate in workplace safety arrangements
CPPFES2004	Identify and report on types of installed fire safety equipment and systems
CPPFES2005	Demonstrate first attack firefighting equipment
CPPFES2006	Prepare for installation and servicing operations
CPPFES2007	Maintain quality of work and promote continuous improvement
Elective units
CPCPCM2043	Carry out WHS requirements
CPCPFS3040	Conduct basic functional testing of water-based fire-suppression systems
CPCPFS3041	Inspect and test fire pumpsets
CPPFES2003	Safely move loads and dangerous goods
CPPFES2010	Inspect and test fire hose reels
CPPFES2011	Install portable fire extinguishers, fire cabinets and fire blankets
CPPFES2016	Inspect, test and maintain delivery layflat fire hoses
CPPFES2020	Conduct routine inspection and testing of fire extinguishers and fire blankets
CPPFES2021	Inspect, test and maintain fire extinguishers
CPPFES2025	Inspect, test and maintain gaseous fire-suppression systems
CPPFES2026	Inspect and test emergency and exit lighting systems
CPPFES2027	Inspect, test and maintain non-gaseous pre-engineered fire-suppression systems
CPPFES2029	Conduct functional tests on fire detection, warning and intercommunication devices
CPPFES2035	Identify, inspect and test fire and smoke doors
CPPFES2037	Inspect and test fire hydrant systems
CPPFES2039	Identify, inspect and test passive fire and smoke containment products and systems
CPPFES2043	Apply regulations to prevent ozone depleting substance and synthetic greenhouse gas emissions
CPPFES2047	Inspect and test control and indicating equipment
CPPFES2048	Receive and dispatch scheduled gaseous fire-extinguishing agents
CPPFES2049	Conduct recovery, reclaim and fill operations for scheduled gaseous fire-extinguishing agents
CPPFES2050	Monitor storage operations for scheduled gaseous fire-extinguishing agents
HLTAID011	Provide first aid

Qualification Mapping Information

Supersedes and is equivalent to CPP20511 Certificate II in Fire Protection Inspection and Testing.

Links

An Implementation Guide to this Training Package is available at: - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPP30119 Certificate III in Urban Pest Management

Modification History

Release 3	This version first released with the CPP Property Services Training Package Version 15.1. At the direction of the AISC, the following unit has been updated: HLTAID003 Provide first aid has been superseded by and is not equivalent to HLTAID011 Provide First Aid.
Release 2	This version released with CPP Property Services Training Package Release 11.0. Correction to imported elective code from CPCWHS1001 Prepare to work safely in the construction industry to CPCCWHS1001 Prepare to work safely in the construction industry. Updated imported equivalent unit of competency: CPCCCM2012 Work safely at heights. Refer to the Companion Volume Implementation Guide for clarification.
Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPP30115 Certificate III in Urban Pest Management. Changed packaging arrangements including a reduction in the total number of units and changed core and elective requirements.

Qualification Description

This qualification reflects the role of pest management technicians who are required to identify common urban pests, assess pest problems, consider pest management options, develop pest management plans, liaise with customers and implement pest management strategies.

In most cases, technicians work alone with responsibility for managing chemicals and equipment used for pest management and stored in pest management vehicles.

Licensing, legislative, regulatory or certification requirements apply to pest management in some states and territories. For further information, check with the relevant regulatory authority.

Entry Requirements

There are no entry requirements for the qualification.

Packaging Rules

To achieve this qualification, competency must be demonstrated in:

10 units of competency

5 core

5 elective units.

Up to 2 elective units may be selected from any training package, as long as they contribute to a valid, industry-supported vocational outcome and maintain the AQF level of this qualification.

Core Units
CPPCMN3004	Respond to enquiries and complaints
CPPUPM3005	Manage pests without applying pesticides
CPPUPM3006	Manage pests by applying pesticides
CPPUPM3017	Maintain, service and repair pest management equipment
CPPUPM3018	Maintain equipment and pesticide storage area in pest management vehicles
Elective Units
AHCCHM304	Transport and store chemicals
AHCCHM307	Prepare and apply chemicals to control pest, weeds and diseases
AHCPMG312	Apply poison baits for vertebrate pest control in rural and environmental landscapes
CPCCCM2012	Work safely at heights
CPCCWHS1001	Prepare to work safely in the construction industry
CPPCMN4008	Read plans, drawings and specifications for residential buildings
CPPUPM3008	Inspect for and report on timber pests
CPPUPM3010	Control timber pests
CPPUPM3011	Manage organisms by applying fumigants to commodities and environments
CPPUPM3042	Install termite management systems
CPPUPM4003	Assess and advise on pest management options for sensitive operations
CPPUPM4004	Assess and advise on pest management options for complex operations
CPPUPM4005	Implement and monitor pest management plans for sensitive operations
CPPUPM4006	Implement and monitor pest management plans for complex operations
HLTAID011	Provide first aid
MSMSUP301	Apply HACCP to the workplace
TAEDEL404	Mentor in the workplace

Qualification Mapping Information

CPP30119 Certificate III in Urban Pest Management supersedes and is equivalent to CPP30115 Certificate III in Urban Pest Management.

Links

An Implementation Guide to this Training Package is available at - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPP30221 Certificate III in Surveying and Spatial Information Services

Modification History

Release 1	This qualification first released with CPP Property Services Training Package Release 12.0. Supersedes and is equivalent to CPP30216 Certificate III in Surveying and Spatial Information Services.

Qualification Description

This qualification reflects the role of surveying or spatial information services assistants who work under supervision to support a surveying or spatial information services team. They perform a range of duties from collecting basic spatial data and providing field support services, to simple drafting and map production.

Surveying and spatial information skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, health, agriculture and defence.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

This qualification is suitable for an Australian traineeship pathway.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

To achieve this qualification, competency must be demonstrated in 11 units of competency consisting of:

6 core units

5 elective units.

Electives are to be selected as follows:

5 units from the electives listed below

or

up to 2 of the 5 elective units may be selected from any current training package qualification or accredited course, provided they contribute to a valid, industry-supported vocational outcome, maintain the integrity of the Australian Qualifications Framework (AQF) level of this qualification and do not duplicate the outcome of another unit used to achieve this qualification.

Core Units
CPCCWHS1001	Prepare to work safely in the construction industry
CPPSSI3011	Produce basic maps
CPPSSI3015	Collect basic surveying data
CPPSSI3019	Produce basic plans of survey
CPPSSI3020	Perform simple surveying and spatial computations
ICTICT214	Operate application software packages
Elective Units
AHCECR307	Read and interpret maps
BSBTEC302	Design and produce spreadsheets
BSBWHS211	Contribute to health and safety of self and others
CPPSSI3016	Provide field support services for surveying and spatial projects
CPPSSI3021	Visually interpret image data
CPPSSI4022	Store and retrieve spatial data
CPPSSI4030	Operate surveying equipment
CPPSSI4039	Design and produce maps
HLTAID011	Provide first aid
MEM30012A	Apply mathematical techniques in a manufacturing, engineering or related environment

Qualification Mapping Information

CPP30221 Certificate III in Surveying and Spatial Information Services supersedes and is equivalent to CPP30216 Certificate III in Surveying and Spatial Information Services.

Links

The Companion Volume Implementation Guide for the CPP Property Services Training Package is available at - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPP30321 Certificate III in Cleaning Operations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is not equivalent to CPP30316 Certificate III in Cleaning Operations.

Qualification Description

This qualification reflects the role of cleaners responsible for undertaking a range of routine and non-routine tasks according to work schedules, liaising with clients and in some cases members of the public, and operating in a range of general residential and commercial settings as well as specialist cleaning environments.

The cleaner may work alone, with or without supervision, and has responsibility for selecting, preparing and using appropriate cleaning methods for a range of cleaning situations while ensuring safe work practices.

No licensing, legislative, regulatory, or certification requirements apply to this qualification at the time of endorsement.

This qualification is suitable for an Australian traineeship pathway.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

To achieve this qualification, competence must be demonstrated in 14 units of competency consisting of: 5 core units 9 elective units. Electives are to be selected as follows: 9 units from the electives listed below Up to 2 of the 9 elective units may be selected from any current Training Package qualification or accredited course, provided: they contribute to a valid, industry-supported vocational outcome maintain the integrity of the Australian Qualifications Framework (AQF) alignment do not duplicate the outcome of another unit chosen to achieve the qualification.
CORE UNITS
BSBOPS201	Work effectively in business environments
BSBOPS304	Deliver and monitor a service to customers
BSBWHS211	Contribute to the health and safety of self and others
BSBWHS332X	Apply infection prevention and control procedures to own work activities
CPPCLO3100	Maintain cleaning storage areas
ELECTIVE UNITS
Group A: Interior and exterior cleaning
CPPCLO3101	Clean carpeted floors
CPPCLO3102	Clean hard floors
CPPCLO3103	Clean and maintain amenities
CPPCLO3104	Clean high touch surfaces
CPPCLO3105	Clean glass surfaces
CPPCLO3106	Pressure wash and clean surfaces
CPPCLO3107	Clean external surfaces
CPPCLO3108	Clean window coverings
CPPCLO3109	Clean fabric upholstery
CPPCLO3110	Treat carpet stains
CPPCLO4104	Restore water damaged structures and contents
CPPCLO4110	Perform restorative carpet cleaning
CPPCLO4111	Strip and seal hard floors
Group B: Residential and accommodation services
CPPCLO3111	Clean rooms, furniture and fittings
CPPCLO3112	Clean walls, ceilings and fittings
SITHACS003	Prepare rooms for guests
Group C: Manufacturing and food processing services
CPPCLO3113	Clean food handling areas and equipment
CPPCLO3114	Clean specialised clean-room environments
CPPCLO3115	Clean industrial machinery
SITHKOP001*	Clean kitchen premises and equipment
Group D: Work organisation, health and safety
BSBESB405	Manage compliance for small business
BSBWHS308	Participate in WHS hazard identification, risk assessment and risk control processes
BSBWHS331	Participate in identifying and controlling hazardous chemicals
BSBXTW301	Work in a team
CHCDIV001	Work with diverse people
CPCCCM2012**	Work safely at heights
CPCCWHS2001	Apply WHS requirements, policies and procedures in the construction industry
HLTAID011	Provide first aid
HLTINFCOV001	Comply with infection prevention and control policies and procedures
SIRXCEG008	Manage disrespectful, aggressive or abusive customers
SITXFSA001	Use hygienic practices for food safety
**Prerequisite unit CPCCWHS2001 Apply WHS requirements, policies and procedures in the construction industry *Prerequisite unit SITXFS001 Use hygienic practices for food safety.

Qualification Mapping Information

Supersedes and is not equivalent to CPP30316 Certificate III in Cleaning Operations.

Links

The Companion Volume Implementation Guide for the CPP Property Services Training Package is available at - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b.

CPP30519 Certificate III in Technical Security

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is not equivalent to CPP30507 Certificate III in Technical Security. Changed packaging arrangements. New entry requirements.

Qualification Description

This is a qualification for experienced security technicians who sell, install, repair, service and maintain security equipment and systems that protect people and property, and prevent or minimise loss and damage.

Technicians at this level operate independently and use discretion and judgement to plan and implement client requirements for installation, repair, service and maintenance of security equipment and systems. Occupational titles may include:

access security technician

electronic security technician

security equipment installer

service technician.

Licensing, legislative or certification requirements apply to advising on, supplying, installing, maintaining, monitoring, repairing and servicing security equipment in some states and territories. For further information, check with the relevant regulatory authority.

All cabling work, including telephone, data, fire and security alarm systems cabling, that connects with the telecommunications network must be performed by a registered cabler or under the direct supervision of a registered cabler as required by the Australian Communications Media Authority (ACMA) cabling provider rules. For further information on cabling registration requirements, check with ACMA.

Entry Requirements

CPP20307 Certificate II in Technical Security, or

CPP20319 Certificate II in Technical Security

Packaging Rules

To achieve this qualification, competency must be demonstrated in:

14 units of competency

11 core units

3 elective units.

An elective unit may be selected from any Training Package, as long as it contributes to a valid, industry-supported vocational outcome and maintains the AQF level of this qualification.

Core Units
CPPCMN3006	Provide effective client service
CPPSEC3035	Recommend technical security requirements to meet client needs
CPPSEC3036	Program and configure security equipment and systems
CPPSEC3037	Test installed security equipment and systems
CPPSEC3038	Commission and decommission security equipment and systems
CPPSEC3039	Diagnose faults in electronic security equipment and systems
CPPSEC3040	Coordinate installation of security equipment and systems
CPPSEC3041	Conduct routine service of security equipment and systems
CPPSEC3053	Implement measures to secure IP networked security equipment and systems
HLTWHS003	Maintain work health and safety
ICTTEN416	Install, configure and test an internet protocol network
Elective Units
BSBFLM306	Provide workplace information and resourcing plans
BSBFLM312	Contribute to team effectiveness
CPPSEC3024	Install advanced technology security equipment and systems
CPPSEC3025	Diagnose faults in advanced technology security equipment and systems
CPPSEC3042	Diagnose faults in video surveillance systems and equipment
CPPSEC3043	Establish and test electronic monitoring parameters for security equipment and systems
CPPSEC3044	Conduct routine service of electronic locks and locking systems
CPPSEC3045	Assess security equipment and systems to specify required modifications
CPPSEC3046	Develop security system configurations and specifications for client sites
CPPSEC3047	Provide estimate and quote on security system installations
CPPSEC3106	Gather, organise and present security information and documentation

Qualification Mapping Information

Code and title	CPP07 Property Services Training Package	Comments	E/ NE
CPP30519 Certificate III in Technical Security	CPP30507 Certificate III in Technical Security	Supersedes and is not equivalent to CPP30507 Certificate III in Technical Security. Changed packaging arrangements. New entry requirements.	N

Links

An Implementation Guide to this Training Package is available at: - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPP30619 Certificate III in Investigative Services

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 11.0 Updated imported equivalent units of competency: BSBESB305 Address compliance requirements for new business ventures BSBESB401 Research and develop business plans. BSBESB402 Establish legal and risk management requirements of new business ventures. Refer to the Companion Volume Implementation Guide for clarification.
Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPP30607 Certificate III in Investigative Services. Changed packaging arrangements including an increase in the total number of units and changed core and elective requirements. Streaming introduced to align occupational specialisations with industry requirements.

Qualification Description

This is a qualification for investigators, responsible for factual investigation and inquiry work or covert surveillance operations. Investigators operate under limited supervision and use discretion and judgement to search for information about a person’s character, actions or work and gather evidence that may be used in court.

Occupational titles may include:

inquiry agent

private investigator.

This qualification provides occupational specialisations in factual investigation and surveillance, and a pathway to further learning and work in investigations management.

Investigators undertaking surveillance operations are required to operate a surveillance vehicle in compliance with road and traffic laws.

Legislative, regulatory or certification requirements apply to investigative services in some states and territories. For further information, check with the relevant regulatory authority.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

To achieve this qualification, competency must be demonstrated in:

16 units of competency

5 core units

11 elective units.

Electives are to be chosen as follows:

all 8 units in Group A plus 3 units from any other group not already selected, or

all 7 units in Group B plus 4 units from any other group not already selected

up to 1 unit may be selected from any Training Package, as long as it contributes to a valid, industry-supported vocational outcome and maintains the AQF level of this qualification.

Core Units
CPPINV3026	Work effectively in investigative services
CPPINV3027	Develop investigation plans
CPPINV3028	Investigate and locate subjects
CPPINV3029	Provide quality investigative services to clients
CPPSEC3124	Prepare and present evidence in court
Elective Units
Group A: Factual Investigation
BSBESB305	Address compliance requirements for new business ventures
CPPINV3030	Conduct factual investigations
CPPINV3031	Conduct interviews and take statements to support investigations
CPPINV3032	Develop factual investigation reports
HLTWHS003	Maintain work health and safety
PSPCRT007	Compile and use official notes
PSPREG006	Produce formal record of interview
PSPSEC009	Handle sensitive information
Group B: Surveillance
BSBESB305	Address compliance requirements for new business ventures
CPPINV3033	Conduct covert surveillance operations
CPPINV3034	Organise and operate surveillance vehicles
CPPINV3035	Develop surveillance investigation reports
HLTWHS003	Maintain work health and safety
PSPCRT007	Compile and use official notes
PSPSEC009	Handle sensitive information
Group C: General electives
AVIY3075	Control remote pilot aircraft systems in normal flight
BSBSMB301	Investigate micro business opportunities
BSBESB401	Research and develop business plans
BSBESB402	Establish legal and risk management requirements of new business ventures
CPPSEC3101	Manage conflict and security risks using negotiation
FNSMCA303	Serve legal process

Qualification Mapping Information

Code and title	CPP07 Property Services Training Package	Comments	E/ NE
CPP30619 Certificate III in Investigative Services	CPP30607 Certificate III in Investigative Services	Supersedes and is equivalent to CPP30607 Certificate III in Investigative Services. Changed packaging arrangements including an increase in the total number of units and changed core and elective requirements. Streaming introduced to align occupational specialisations with industry requirements.	E

Links

An Implementation Guide to this Training Package is available at - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPP30719 Certificate III in Waste Management

Modification History

Release 4	This version first released with the CPP Property Services Training Package Version 17.0. Imported unit TLID2003 Handle dangerous goods/hazardous substances has been superseded by, and is equivalent to, TLID0021 Store and handle dangerous goods and hazardous substances.
Release 3	This version first released with the CPP Property Services Training Package Version 15.1. At the direction of the AISC, the following unit has been updated: HLTAID003 Provide first aid has been superseded by and is not equivalent to HLTAID011 Provide First Aid.
Release 2	This version first released with CPP Property Services Training Package Release 11.0. Updated imported equivalent units of competency: BSBINS302 Organise workplace information BSBLDR403 Lead team effectiveness BSBOPS304 Deliver and monitor a service to customers. Refer to the Companion Volume Implementation Guide for clarification.
Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes but is not equivalent to CPP30711 Certificate III in Waste Management.

Qualification Description

This qualification is for those engaged in waste management who undertake waste collection and processing across a range of government and private sectors involved in municipal, solid, commercial, industrial, construction and demolition waste management.

Job roles and titles vary across the waste management industry and fall within two key areas of activity:

collection: waste collection and transfer

processing: waste treatment, disposal, remediation and resource recovery.

Individuals with this qualification perform tasks in varied contexts, which involve known routines, methods and procedures, and judgement in recognising waste types and managing hazards.

Licensing, legislative, regulatory or certification requirements apply to the operation of vehicles, plant and equipment used in waste management in some jurisdictions and should be confirmed prior to commencing this qualification. For further information, check with the relevant regulatory authority.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

To achieve this qualification, competency must be demonstrated in 12 units of competency consisting of:

4 core units

8 elective units.

Electives are to be selected as follows:

a minimum of 2 units must be selected from Group A

up to 6 units not already selected may be selected from Group A, Group B or Group C

up to 2 units may be selected from Group D or any current training package as long as they contribute to a valid, industry-supported vocational outcome, maintain the integrity of the AQF level of this qualification and do not duplicate the outcome of another unit used to achieve this qualification.

Core Units
Code	Title
CPPWMT3001	Identify and segregate waste
CPPWMT3002	Conduct waste resource recovery
CPPWMT3003	Identify and respond to hazards and emergencies in waste management
TLIF1001	Follow work health and safety procedures
Elective Units
Group A: Waste operations
CPPWMT3004	Comply with environmental protection requirements when transporting waste
CPPWMT3005	Maintain storage area for waste management equipment and consumables
CPPWMT3006	Receive, transfer and dispatch waste
CPPWMT3007	Process waste using plant
CPPWMT3008	Store and monitor contained waste
CPPWMT3009	Place, compact and cover waste at landfill sites
CPPWMT3010	Maintain waste landfill sites
CPPWMT3011	Conduct waste assessments
TLID1001	Shift materials safely using manual handling methods
Group B: Waste collection
TLIC3083	Operate a front lift mobile compaction/collection vehicle
TLIC3084	Operate a lift on/lift off collection vehicle
TLIC3085	Operate a liquid waste collection vehicle
TLIC3087	Operate a rear loading mobile compaction/collection vehicle
TLIC3088	Operate a roll on/roll off collection vehicle
TLIC3089	Operate a side loading mobile compaction/collection vehicle
TLIC4006	Drive multi-combination vehicle
TLID0001	Load and unload vehicles carrying special loads
UETTDREL14	Working safely near live electrical apparatus as a non-electrical worker
Group C: Waste processing
AHCCOM301	Operate compost processing plant, machinery and equipment
AHCCOM302	Dispatch materials and composted product
AHCPHT307	Prepare raw materials and compost feedstock
AHCPHT308	Prepare value-added compost-based products
FWPHAR2206	Operate a mobile chipper/mulcher
TLID2022	Conduct weighbridge operations
Group D: General
AHCSAW302	Implement erosion and sediment control measures
BSBCUE304	Provide sales solutions to customers
BSBFLM312	Contribute to team effectiveness
BSBINS302	Organise workplace information
BSBLDR414	Lead team effectiveness
BSBPRO301	Recommend products and services
BSBOPS304	Deliver and monitor a service to customers
BSBWHS307	Apply knowledge of WHS laws in the workplace
CPPCMN3004	Respond to enquiries and complaints
CPPWMT4008	Provide waste management information to stakeholders
CPPWMT4010	Assess and advise on waste avoidance options
HLTAID011	Provide first aid
TLID0021	Store and handle dangerous goods and hazardous substances
TLIF3091	Apply awareness of dangerous goods and hazardous materials requirements
TLIG2007	Work in a socially diverse environment
TLIU2012	Participate in environmentally sustainable work practices

Qualification Mapping Information

Supersedes but is not equivalent to CPP30711 Certificate III in Waste Management.

Links

The companion Volume Implementation Guide for the CPP Property Services Training Package is available at - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPP30821 Certificate III in Fire Protection Inspection and Testing

Modification History

Release 2	This qualification first released with CPP Property Services Training Package Release 14.0. Unit CPCPCM2043 Carry out WHS requirements added to Group B General Electives.
Release 1	This qualification first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPP30811 Certificate III in Fire Protection Inspection and Testing.

Qualification Description

This is a qualification for fire protection technicians responsible for non-trade installation, commissioning and complex servicing of fire protection systems or for supervision of fire protection services work.

At Certificate III level, fire protection technicians may specialise in activities relating to certain types of systems, such as:

installing and commissioning pre-engineered fire-suppression systems

installing gaseous fire-suppression system containers and actuators

conducting complex servicing of fire protection systems.

Licensing, legislative, regulatory or certification requirements apply to fire protection inspection and testing in some states and territories. For further information, check with the relevant regulatory authority.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

To achieve this qualification, competency must be demonstrated in:

16 units of competency:

6 core units

10 elective units.

For the elective units:

a minimum of 4 units must be selected from Group A

up to 4 units may be selected from Group B

up to 4 vocationally relevant fire industry units may be selected from Certificate III or Certificate IV qualifications in the current versions of the following Training Packages:

CPP Property Services Training Package

CPC Construction, Plumbing and Services Training Package

UEE Electrotechnology Training Package.

Prerequisite units

An asterisk (*) against a unit code below indicates that there is a prerequisite requirement that must be met. Prerequisite unit(s) must be assessed before assessment of any unit of competency with an asterisk. Check the unit of competency for information on specific prerequisite requirements. All prerequisite requirements are packaged in the qualification.

Core units
BSBPEF301	Organise personal work priorities
CPPCMN2002	Participate in workplace safety arrangements
CPPFES2004	Identify and report on types of installed fire safety equipment and systems
CPPFES2005	Demonstrate first attack firefighting equipment
CPPFES2006	Prepare for installation and servicing operations
CPPFES2007	Maintain quality of work and promote continuous improvement
Elective units Group A: Fire protection inspection and testing electives
CPPFES2003	Safely move loads and dangerous goods
CPPFES2047	Inspect and test control and indicating equipment
CPPFES3024	Inspect and maintain portable foam-generating equipment
CPPFES3032	Conduct enclosure integrity testing
CPPFES3038	Inspect, test and maintain portable fire monitors
CPPFES3040	Install passive fire and smoke containment systems
CPPFES3042	Install and commission pre-engineered fire-suppression systems
CPPFES3044	Interpret installation requirements for gaseous fire-suppression systems
CPPFES3045	Install gaseous agent containers and actuators
CPPFES3046	Decommission gaseous agent containers and actuators
CPCPFS3042*	Conduct annual functional testing of complex water-based fire-suppression systems
CPCPFS3043*	Conduct functional water flow testing
Group B: General electives
BSBHRM413	Support the learning and development of teams and individuals
BSBLDR301	Support effective workplace relationships
BSBOPS301	Maintain business resources
BSBOPS304	Deliver and monitor a service to customers
BSBSTR301	Contribute to continuous improvement
BSBWHS311	Assist with maintaining workplace safety
BSBXTW301	Work in a team
CPCPCM2043	Carry out WHS requirements
HLTAID011	Provide first aid
TAEDEL301	Provide work skill instruction

Qualification Mapping Information

Supersedes and is equivalent to CPP30811 Certificate III in Fire Protection Inspection and Testing.

Links

An Implementation Guide to this Training Package is available at: - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPP31218 Certificate III in Swimming Pool and Spa Service

Modification History

Release 4	This version first released with the CPP Property Services Training Package Version 15.1. At the direction of the AISC, the following unit has been updated: HLTAID003 Provide first aid has been superseded by and is not equivalent to HLTAID011 Provide First Aid.
Release 3	This version first released with CPP Property Services Training Package Release 11.0 Updated imported equivalent units of competency: CPCCCM2012 Work safely at heights Refer to the Companion Volume Implementation Guide for clarification.
Release 2	This version first released with CPP Property Services Training Package Release 7.0. Imported unit CPCCWHS2001 - Apply WHS requirements, policies and procedures in the construction industry, supersedes and is equivalent to CPCCOHS2001A Apply OHS requirements, policies and procedures in the construction industry
Release 1	This version first released with CPP Property Services Training Package Release 6.0. Supersedes and is equivalent to CPP31212

Qualification Description

This is an entry level qualification that provides the competencies required by swimming pool and spa technicians to routinely maintain swimming pools and spas in domestic, commercial and public settings.

The qualification is suitable for an Australian Apprenticeship pathway.

Occupational titles include:

Swimming pool and spa maintenance technician.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

To achieve this qualification, competency must be demonstrated in:

18 units of competency:

12 core units

6 elective units.

The elective units must ensure the integrity of the AQF qualification level and contribute to a valid, industry-supported vocational outcome and are to be chosen as follows:

all six elective units may be chosen from the elective units listed below

up to three elective units may be chosen from other Certificate II or Certificate IV qualifications in the CPP Property Services Training Package, or another current Training Package or accredited course provided they do not duplicate the outcome of another unit already chosen for the qualification.

Core units
BSBWOR301	Organise personal work priorities and development
CPPCMN3005	Complete client documentation
CPPDSM3009	Maintain workplace safety in the property industry
CPPSPS3001	Handle, transport and store swimming pool and spa chemicals safely
CPPSPS3002	Perform basic swimming pool and spa measurements and calculations
CPPSPS3003	Maintain swimming pools and spas
CPPSPS3004	Maintain swimming pool and spa water circulation and filtration systems
CPPSPS3005	Maintain swimming pool and spa dosing systems
CPPSPS3006	Maintain swimming pool and spa cleaning and vacuuming systems
CPPSPS3008	Work in the swimming pool and spa servicing industry
SISCAQU001	Test pool water quality
SISCAQU004	Develop and implement pool water maintenance procedures
Elective Units
CPCCCM2012	Work safely at heights
CPCCWHS2001	Apply WHS requirements, policies and procedures in the construction industry
CPPDSM3010	Meet customer needs and expectations in the property industry
CPPSPS3007	Maintain swimming pool and spa heating systems
CPPSPS3009	Maintain swimming pool and spa stock
CPPSPS3010	Sell swimming pool and spa products and services
CPPSPS3011	Use and maintain business technology related to swimming pool and spa servicing
CPPSPS3012	Access and apply information from swimming pool and spa technical manuals
HLTAID011	Provide first aid

Qualification Mapping Information

CPP31218 Certificate III in Swimming Pool and Spa Service supersedes and is equivalent to CPP31212 Certificate III in Swimming Pool and Spa Service

Links

An Implementation Guide to this Training Package is available at - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPP31318 Certificate III in Security Operations

Modification History

Release 4	This version first released with CPP Property Services Training Package Release 15.2. Addition of HLTAID011 Provide First Aid to Elective units. HLTAID015 Provide advanced resuscitation and oxygen therapy has been marked with an asterisk * indicating a prerequisite unit requirement.
Release 3	This version first released with CPP Property Services Training Package Release 15.1. At the direction of the AISC, the following units have been updated: HLTAID006 Provide advanced first aid has been superseded by and is not equivalent to HLTAID014 Provide Advanced First Aid HLTAID007 Provide advanced resuscitation has been superseded and is not equivalent to HLTAID015 Provide advanced resuscitation and oxygen therapy.
Release 2	This version first released with CPP Property Services Training Package Release 8.0. Imported units updated to current releases.
Release 1	This version first released with CPP Property Services Training Package Version 7.0. Supersedes and is not equivalent to CPP30411 Certificate III in Security Operations.

Qualification Description

This qualification reflects the role of a security officer, responsible for maintaining safety and security by patrolling, protecting and guarding property, and screening entry, monitoring behaviour and removing persons from premises.

Occupational titles could include:

security officer

unarmed guard

crowd controller.

This qualification is suitable for individuals who wish to deepen and broaden their skills and knowledge in security operations and lead security teams in the field. It provides a pathway to further learning and work in various security roles and settings, including security risk management.

Security officers at this level provide leadership in a team environment, operate under limited supervision, and use discretion and judgement in known and unpredictable work contexts. They take responsibility for their own outputs in work and learning, and limited responsibility for the output of others in the work team.

Licensing, legislative, regulatory or certification requirements

Occupational licensing, legislative, regulatory or certification requirements may apply at the time of publication. This qualification does not provide the required competencies for a security officer license. Learners who hold a security license may select units as part of this qualification required for additional license endorsements in;

Batons and handcuffs

Canine

Cash-in-transit

Control room operations

Firearms.

Please refer to the CPP Companion Volume Implementation Guide for information.

Entry Requirements

Must hold a current Security Officers licensing in the relevant jurisdiction.

Packaging Rules

To achieve this qualification, competency must be demonstrated in:

14 units of competency:

8 core units

6 elective units.

The elective units must ensure the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome and are to be chosen as follows:

a minimum of 4 elective units must be chosen from the elective units listed below

up to 2 units may be chosen from the elective units listed below, or elsewhere from the CPP Property Services Training Package or other current Training Packages.

Electives selected from outside this qualification must be relevant to the occupational outcome.

An asterisk against a unit code listed below indicates that there is a prerequisite.

Core units
BSBFLM312	Contribute to team effectiveness
CPPSEC3101	Manage conflict and security risks through negotiation
CPPSEC3102	Maintain operational safety and security of work environment
CPPSEC3103	Determine and implement response to security risk situation
CPPSEC3104	Coordinate monitoring and control of individual and crowd behaviour
CPPSEC3105	Coordinate provision of quality security services to clients
CPPSEC3106	Gather, organise and present security information and documentation
HLTWHS003	Maintain work health and safety
Elective units
CHCCCS020	Respond effectively to behaviours of concern
CPPSEC2114	Monitor electronic security equipment and respond to alarm events
CPPSEC3107	Monitor security and coordinate response from control rooms
CPPSEC3108	Store, protect and dispose of security information
CPPSEC3109	Use and maintain security databases and compile reports
CPPSEC3110	Control persons using batons
CPPSEC3111	Restrain persons using handcuffs
CPPSEC3112	Manage training and wellbeing of dogs for security functions
CPPSEC3113	Handle dogs for security patrols
CPPSEC3114 *	Control security risk situations using firearms
CPPSEC3115	Carry, operate and maintain revolvers for security purposes
CPPSEC3116	Carry, operate and maintain semi-automatic pistols for security purposes
CPPSEC3117	Carry, operate and maintain shotguns for security purposes
CPPSEC3118	Inspect and test cash-in-transit security equipment
CPPSEC3119	Implement cash-in-transit security procedures
CPPSEC3120	Load and unload cash-in-transit in secured and unsecured environments
CPPSEC3121	Control persons using empty hand techniques
CPPSEC3122	Plan provision of close protection services
CPPSEC3123	Implement close protection services
CPPSEC3124	Prepare and present evidence in court
CPPSEC3125	Implement security procedures to protect critical infrastructure and public assets
CPPSEC3126	Defend persons using spray
CPPSEC3127	Conduct security screening using x-ray equipment
CPPSEC3128	Conduct security screening using walk-through metal detection equipment
CPPSEC3129	Conduct security screening using explosive trace detection equipment
CPPSEC3130	Conduct security screening using hand-held metal detectors
CPPSEC3131	Select, use and maintain body armour for security purposes
HLTAID011	Provide First Aid
HLTAID014	Provide Advanced First Aid
HLTAID015 *	Provide advanced resuscitation and oxygen therapy
PMAOMIR210	Control evacuation to muster point
TLIB0002	Carry out vehicle inspection
TLIC1051	Operate commercial vehicle

Qualification Mapping Information

CPP31318 Certificate III in Security Operations supersedes and replaces CPP30411 Certificate III in Security Operations.

Links

An Implementation Guide to this Training Package is available at - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPP31418 Certificate III in Close Protection Operations

Modification History

Release 4	This version first released with CPP Property Services Training Package Release 15.2. Addition of HLTAID011 Provide First Aid to Elective units. HLTAID015 Provide advanced resuscitation and oxygen therapy has been marked with an asterisk * indicating a prerequisite unit requirement.
Release 3	This version first released with CPP Property Services Training Package Release 15.1. At the direction of the AISC, the following units have been updated: HLTAID006 Provide advanced first aid has been superseded by and is not equivalent to HLTAID014 Provide Advanced First Aid HLTAID007 Provide advanced resuscitation has been superseded by and is not equivalent to HLTAID015 Provide advanced resuscitation and oxygen therapy.
Release 2	This version first released with CPP Property Services Training Package Release 8.0. Imported units updated to current releases.
Release 1	This version first released with CPP Property Services Training Package Version 3. New qualification.

Qualification Description

This qualification reflects the role of a close protection operative who is responsible for providing security services to protect the safety and security of principals who may be celebrities, political figures, very important persons (VIPs) or other persons requiring close protection services.

This qualification provides an occupational licence outcome of a close protection operative.

Occupational titles could include:

close protection operative.

This qualification is suitable for people within or entering the security industry who wish to specialise in the provision of close protection services. It provides a pathway to further learning and work in various security roles and settings, including security risk management.

Close protection operatives work in a team environment under limited supervision and use discretion and judgement in known and unpredictable work contexts. They take responsibility for their own outputs in work and learning, and limited responsibility for the output of others in the work team.

Licensing, legislative, regulatory or certification requirements

Occupational licensing, legislative, regulatory or certification requirements may apply at the time of publication.

Please refer to the CPP Companion Volume Implementation Guide for information.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

To achieve this qualification, competency must be demonstrated in:

14 units of competency:

8 core units

6 elective units.

The elective units must ensure the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome and are to be chosen as follows:

a minimum of 4 elective units must be chosen from the elective units listed below

up to 2 units may be chosen from the elective units listed below, or elsewhere from the CPP Property Services Training Package or other current Training Packages.

Electives selected from outside this qualification must be relevant to the occupational outcome.

An asterisk against a unit code listed below indicates that there is a prerequisite.

Core units
CPPSEC3101	Manage conflict and security risks through negotiation
CPPSEC3103	Determine and implement response to security risk situation
CPPSEC3105	Coordinate provision of quality security services to clients
CPPSEC3121	Control persons using empty hand techniques
CPPSEC3122	Plan provision of close protection services
CPPSEC3123	Implement close protection services
HLTAID014	Provide Advanced First Aid
HLTWHS003	Maintain work health and safety
Elective units
BSBFLM312	Contribute to team effectiveness
CHCCCS020	Respond effectively to behaviours of concern
CPPSEC3102	Maintain operational safety and security of work environment
CPPSEC3104	Coordinate monitoring and control of individual and crowd behaviour
CPPSEC3106	Gather, organise and present security information and documentation
CPPSEC3108	Store, protect and dispose of security information
CPPSEC3109	Use and maintain security databases and compile reports
CPPSEC3110	Control persons using batons
CPPSEC3111	Restrain persons using handcuffs
CPPSEC3124	Prepare and present evidence in court
CPPSEC3125	Implement security procedures to protect critical infrastructure and public assets
CPPSEC3126	Defend persons using spray
CPPSEC3131	Select, use and maintain body armour for security purposes
HLTAID011	Provide First Aid
HLTAID015 *	Provide advanced resuscitation and oxygen therapy
PMAOMIR210	Control evacuation to muster point
TLIB0002	Carry out vehicle inspection
TLIC1051	Operate commercial vehicle
TLIC3036	Apply safe car driving behaviours

Qualification Mapping Information

Newly created qualification. No equivalent qualification.

Links

An Implementation Guide to this Training Package is available at - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPP31519 Certificate III in Real Estate Practice

Modification History

Release 3	This version first released with CPP Property Services Training Package Release 15.0. Inclusion of unit CPPSCM3017 Work effectively in strata community management in Elective units.
Release 2	This version first released with CPP Property Services Training Package Release 11.0. Updated imported equivalent units of competency: BSBPEF301 Organise personal work priorities BSBTWK301 Use inclusive work practices BSBWHS307 Apply knowledge of WHS laws in the workplace. Refer to the Companion Volume Implementation Guide for clarification.
Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes and is equivalent to: CPP30211 Certificate III in Property Services (Agency). CPP30311 Certificate III in Property Services (Operations). Qualifications were merged to reduce duplication. Updated to the Standards for Training Packages.

Qualification Description

This qualification reflects the role of administration staff within the real estate sector of the property services industry who apply knowledge of real estate procedures, forms and documents; knowledge of customer service standards and customer expectations; and knowledge of real estate services and technical processes to support real estate agency operational functions.

This qualification applies to administration and support staff working in the real estate sector including residential, commercial, stock and station, auctioneering or buyer’s agent operations.

Occupational titles may include:

Real Estate Agent Office Assistant

Real Estate Sales Assistant

Assistant Property Manager

Marketing and Administration Assistant.

Staff who hold this qualification are commonly engaged with:

receiving, recording and following up enquiries with vendors or buyers, lessors or tenants, by phone, email and in person

using forms and documents to assist in preparing contracts for sale or lease, correspondence with vendors, buyers, lessors or tenants

scheduling and assisting with property inspections

maintaining data relating to clients and prospects including vendors, buyers, lessors or tenants

assisting with development of a client base through prospecting activities such as cold calls, door knocking, attendance at open homes

conducting approved transactions through trust accounts

receiving and processing payments and maintaining basic financial records

applying ethical standards and practices

conducting basic administration duties including using business technology, preparing documents, maintaining appointment schedules and providing customer service.

Licensing, legislative, regulatory or certification requirements

Legislative, regulatory or certification requirements apply to real estate practices in all states and territories. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

To achieve this qualification, competency must be demonstrated in:

14 units of competency:

5 core units

9 elective units.

The elective units must ensure the integrity of the Australian Qualifications Framework (AQF) qualification alignment, contribute to a valid, industry-supported vocational outcome and are to be chosen as follows:

a minimum of 3 elective units must be chosen from the elective units listed below

up to 4 elective units may be chosen from the elective units listed below or from other current Training Packages provided they do not duplicate the outcome of another unit chosen for the qualification.

Core units
CPPREP3001	Comply with ethical practice in real estate
CPPREP3002	Communicate effectively to support customer service in real estate
CPPREP3003	Access and process property information in real estate
CPPREP4001	Prepare for professional practice in real estate
CPPREP4005	Prepare to work with real estate trust accounts
Elective units
BSBFIA304	Maintain a general ledger
BSBITU309	Produce desktop published documents
BSBPEF301	Organise personal work priorities
BSBTWK301	Use inclusive work practices
BSBWHS307	Apply knowledge of WHS laws in the workplace
CPPREP3101	Assist in listing and marketing properties for lease
CPPREP3102	Assist in listing and marketing properties for sale
CPPREP3103	Assist with the sale of properties
CPPREP3104	Assist with maintaining and protecting condition of managed properties
CPPREP3105	Assist with property inspection
CPPSCM3017	Work effectively in strata community management
SIRXCEG003	Build customer relationships and loyalty
SIRXCOM002	Work effectively in a team

Qualification Mapping Information

Supersedes and is equivalent to CPP30211 Certificate III in Property Services (Agency) and CPP30311 Certificate III in Property Services (Operations).

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPP40121 Certificate IV in Residential Drafting

Modification History

Release 1	This qualification first released with CPP Property Services Training Package Release 11.0. Supersedes and is not equivalent to CPP40115 Certificate IV in Building Design Drafting. Qualification title changed to better reflect the occupational outcome. Packaging rules changed with reduction in total number of units. Core requirements strengthened and electives limited to meet industry expectations of competent drafters.

Qualification Description

This qualification reflects the role of entry level drafters who support building designers and architects. Drafters produce drawings and documentation and use CAD software to draft and document residential Class 1 and 10 building designs under the supervision of licensed or accredited building designers or architects.

Practice at this level is underpinned by the knowledge of construction methods and materials and the application of relevant compliance, planning and building requirements for Class 1 and 10 buildings.

Class 1 and 10 building classifications are defined in the National Construction Code (NCC).

Licensing requirements apply to building design in some states or territories. For further information check with the relevant regulatory authority.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

To achieve this qualification, competency must be demonstrated in 10 units of competency, consisting of 7 core and 3 elective units. Electives are to be chosen as follows:

all three units from the electives listed below, or

two units from the electives listed below, plus one unit selected from:

the CPP50921 Diploma of Building Design qualification, or

any current AQF level 4 qualification or accredited course provided it contributes to a valid, industry-supported vocational outcome and does not duplicate the outcome of another unit used to achieve this qualification.

Core
CPPBDN4101	Work effectively in a building design environment
CPPBDN4102	Analyse building design drawings
CPPBDN4103	Use CAD software to produce drawings for building design projects
CPPBDN4104	Apply compliance requirements to Class 1 and 10 building design documentation
CPPBDN4105	Prepare drawings for planning and building approval for Class 1 and 10 buildings
CPPBDN4106	Investigate materials for construction of Class 1 and 10 buildings
CPPBDN4107	Investigate construction methods for Class 1 and 10 buildings
Electives
CPCCWHS1001	Prepare to work safely in the construction industry
CPPBDN4108	Draw layout of required services for Class 1 and 10 buildings
CPPBDN4109	Research architectural styles and movements
CPPBDN4110	Set up BIM-capable software and files for building design drafting projects
CPPBDN5101	Produce digital 3-D models of building designs
CPPBDN5102	Produce compliant designs for Class 1 and 10 building
CPPBDN5110	Inspect and assess sites to inform the design process

Qualification Mapping Information

CPP40121 Certificate IV in Residential Drafting supersedes and is not equivalent to CPP40115 Certificate IV in Building Design Drafting.

Qualification title changed to better reflect the occupational outcome.

Packaging rules changed with reduction in total number of units. Core requirements strengthened and electives limited to meet industry expectations of competent drafters.

Links

The Companion Volume Implementation Guide for the CPP Property Services Training Package is available at - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPP40421 Certificate IV in Cleaning

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is not equivalent to CPP40416 Certificate IV in Cleaning Management.

Qualification Description

This qualification provides for a specialisation in either Cleaning Management or Specialty Cleaning and Restoration. It reflects the role of cleaning industry personnel who use well developed skills and a broad knowledge base in a wide variety of cleaning contexts. They may be responsible for:

wide-ranging operational cleaning management activity and for managing staff, providing quotations, planning and overseeing work and providing customer support.

or

wide-ranging speciality cleaning and restoration, providing high level technical skills to clean and restore fire, smoke and water damage to structures and contents; remediate mould, and decontaminate clandestine drug, trauma and crime scene sites.

The RTO is to insert the specialisation on the testamur, either:

CPP40421 Certificate IV in Cleaning (Management)

or

CPP40421 Certificate IV in Cleaning (Specialty Cleaning and Restoration).

No licensing, legislative, regulatory, or certification requirements apply to this qualification at the time of endorsement.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

To achieve this qualification, competence must be demonstrated in 14 units of competency consisting of: 4 core units 10 elective units. For a specialisation in Cleaning Management, electives are to be selected as follows: 4 core units a minimum of 5 units from Group A an additional 5 units from Group A, Group B and/or Group C. Up to 2 of these 5 elective units from Group A, Group B and/or Group C may be selected from any current training package or accredited course provided they contribute to a valid, industry-supported vocational outcome, maintain the Australian Qualifications Framework (AQF) level of this qualification and do not duplicate the outcome of another unit used to achieve the qualification. For a specialisation in Specialty Cleaning and Restoration, electives are to be selected as follows: 4 core units a minimum of 5 units from Group B an additional 5 units from Group A, Group B and/or Group C. Up to 2 of the 5 elective units from Group A, Group B and/or Group C may be selected from any current training package or accredited course provided they contribute to a valid, industry-supported vocational outcome, maintain the AQF level of this qualification and do not duplicate the outcome of another unit used to achieve the qualification.
CORE UNITS
BSBPEF402	Develop personal work priorities
BSBWHS308	Participate in WHS hazard identification, risk assessment and risk control processes
BSBWRT311	Write simple documents
CPPCLO4100	Organise and monitor cleaning tasks
ELECTIVE UNITS
Group A: Cleaning management
BSBOPS401	Coordinate business resources
BSBPEF502	Develop and use emotional intelligence
BSBTWK401	Build and maintain business relationships
BSBWHS411	Implement and monitor WHS policies, procedures and programs
BSBXTW401	Lead and facilitate a team
CPPCLO4101	Estimate and quote cleaning service
CPPCLO4102	Supervise cleaning staff
SITXHRM002	Roster staff
TLIL3003	Conduct induction process
Group B: Specialty cleaning and restoration
CPPCLO4103	Work collaboratively in specialty cleaning and restoration
CPPCLO4104	Restore water damaged structures and contents
CPPCLO4105	Apply odour control to structures and contents
CPPCLO4106	Clean and decontaminate clandestine drug sites
CPPCLO4107	Remediate mould contaminated structures and contents
CPPCLO4108	Restore fire and smoke affected structures and contents
CPPCLO4109	Clean and decontaminate trauma and crime scene sites
CPPCLO4110	Perform restorative carpet cleaning
CPPCLO4111	Strip and seal hard floors
Group C: General
BSBESB404	Market new business ventures
BSBESB405	Manage compliance for small business
BSBOPS403	Apply business risk management processes
BSBSUS412	Develop and implement workplace sustainability plans
BSBWHS332X	Apply infection prevention and control procedures to own work activities
BSBWHS431	Develop processes and procedures for controlling hazardous chemicals in the workplace
BSBWHS512	Contribute to managing work-related psychological health and safety
BSBXCM401	Apply communication strategies in the workplace
CPCCCM2012*	Work safely at heights
CPCCWHS2001	Apply WHS requirements, policies and procedures in the construction industry
CPPCLO4112	Assess cleaning products and equipment to meet cleaning service requirements.
MSMPER200	Work in accordance with an issued permit
MSMPER205 **	Enter confined space
PUAFIR210	Prevent injury
PUAFIR306	Identify, detect and monitor hazardous materials at an incident
PUAWHS002***	Maintain safety at an incident scene
SITHACS001	Clean premises and equipment
SITXCOM005	Manage conflict
*Prerequisite unit CPCCWHS1001 Prepare to work safely in the construction industry. **Prerequisite unit MSMPER200 Work in accordance with an issued permit ***Prerequisite unit PUAFIR210 Prevent injury.

Qualification Mapping Information

Supersedes and is not equivalent to CPP40416 Certificate IV in Cleaning Management.

Links

The Companion Volume Implementation Guide for the CPP Property Services Training Package is available at - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b.

CPP40521 Certificate IV in Strata Community Management

Modification History

New qualification.

Qualification Description

This is a qualification for strata community managers who work independently using specialised knowledge to provide management services for strata communities. Strata community managers perform all functions associated with the administration of strata communities, including facilitating meetings of strata community members, administering insurance for strata communities, handling strata community funds and maintaining business records, and reporting on the financial activities of strata communities.

Occupational titles include:

body corporate manager

owners’ corporation manager

strata community manager

strata manager

strata managing agent.

Licensing, legislative, regulatory or certification requirements apply to strata community management in some states and territories. For further information, check with the relevant regulatory authority.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

To achieve this qualification, competency must be demonstrated in:

18 units of competency:

14 core units

4 elective units.

For the elective units:

a minimum of 2 units must be selected from Group A

the remaining 2 elective units may be selected from Group A and/or Group B or from any currently endorsed Training Package or accredited course where the unit is packaged in a Certificate IV or Diploma level qualification.

Core units
BSBINS309	Maintain business records
BSBOPS404	Implement customer service strategies
BSBWHS307	Apply knowledge of WHS laws in the workplace
CPPSCM3020	Source and extract information from strata plans
CPPSCM4009	Access and interpret legislation in strata community management
CPPSCM4034	Implement strata community management agreement
CPPSCM4040	Develop and monitor maintenance strategies that contribute to asset life cycle
CPPSCM4044	Coordinate repair and maintenance of strata community property and facilities
CPPSCM4045	Facilitate strata community meetings
CPPSCM4047	Implement procurement processes in strata community management
CPPSCM4056	Manage conflicts and disputes in strata community management
CPPSCM4084	Administer insurance for strata communities
CPPSCM4086	Coordinate preparation of strata community budgets
CPPSCM4087	Facilitate operation of strata community committees
Elective units Group A: Specialist electives
BSBPEF401	Manage personal health and wellbeing
BSBTEC403	Apply digital solutions to work processes
CPPCMN4008	Read plans, drawings and specifications for residential buildings
CPPCMN4012	Contribute to sustainable solutions throughout a building’s life cycle
CPPSCM4028	Identify and analyse risks in strata community management
CPPSCM4066	Conduct strata community site visits
CPPSCM4083	Terminate strata community
CPPSCM4085	Handle strata community funds held in trust
SIRXOSM002	Maintain ethical and professional standards when using social media and online platforms
Group B: General electives
BSBCMM411	Make presentations
BSBOPS401	Coordinate business resources
BSBTWK401	Build and maintain business relationships
CPPCMN4013	Operate a sustainable business
CPPDSM5022	Develop and implement asset management plans
CPPDSM6002	Conduct property investment feasibility study
CPPDSM6008	Develop and implement strategic facilities management plans

Qualification Mapping Information

Supersedes and is not equivalent to CPP40516 Certificate IV in Strata Community Management.

Links

An Implementation Guide to this Training Package is available at - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPP40719 Certificate IV in Security Management

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 11.0. Updated imported equivalent units of competency: BSBESB402 Establish legal and risk management requirements of new business ventures BSBESB403 Plan finances for new business ventures BSBHRM412 Support employee and industrial relations BSBHRM415 Coordinate recruitment and onboarding BSBLDR413 Lead effective workplace relationships BSBLDR414 Lead team effectiveness BSBOPS401 Coordinate business resources BSBOPS404 Implement customer service strategies BSBPEF402 Develop personal work priorities BSBPEF402 Develop personal work priorities BSBSTR402 Implement continuous improvement. Refer to the Companion Volume Implementation Guide for clarification.
Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPP40707 Certificate IV in Security and Risk Management. Changed packaging arrangements including reduction in total number of units and changed core and elective requirements. Streaming introduced to align occupational specialisations with industry requirements.

Qualification Description

This qualification is for security supervisors and security business managers who may engage in sub-contracting arrangements for personnel and clients. Security supervisors lead teams to coordinate and implement a range of security operations and functions such as control room, monitoring centre, electronic security and guarding. Security business managers coordinate security manpower and services to clients while operating under complex regulatory and contracting arrangements.

Occupational titles may include:

control room manager

event security supervisor

monitoring centre manager

security business manager

security operations supervisor

technical security manager.

Legislative, regulatory or certification requirements apply in some states and territories to the provision of advice on security solutions, strategies, protocols and procedures. For further information, check with the relevant regulatory authority.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

To achieve this qualification, competency must be demonstrated in:

12 units of competency

4 core units

8 elective units.

Electives are to be chosen as follows:

all units within Group A or all units within Group B

up to 4 units within Groups A, B or C not already selected

an elective unit may be selected from Group D or from any training package, as long as it contributes to a valid, industry-supported vocational outcome and maintains the AQF level of this qualification.

Core Units
CPPSEC4001	Manage work health and safety in the security work environment
CPPSEC4003	Assess and advise on client security needs
CPPSEC4005	Facilitate security operations briefing and debriefing processes
CPPSEC4022	Establish and implement ethics and governance arrangements for security businesses
Elective Units
Group A: Business Management
BSBESB402	Establish legal and risk management requirements of new business ventures
BSBHRM415	Coordinate recruitment and onboarding
BSBOPS401	Coordinate business resources
CPPSEC4023	Implement contracting arrangements for security businesses
Group B: Supervision
BSBLDR413	Lead effective workplace relationships
BSBLDR414	Lead team effectiveness
BSBPEF402	Develop personal work priorities
CPPSEC4004	Supervise security operations
Group C: Specialist
CPPINV4013	Undertake case management of investigations
CPPSEC4008	Assess and prepare security tender submissions
CPPSEC4009	Interpret electronic information from advanced technology security systems
CPPSEC4010	Manage monitoring centre operations
CPPSEC4011	Manage field staff activity and incident response from control room
CPPSEC4014	Commission and decommission networked security systems
CPPSEC4015	Maintain networked security systems
CPPSEC4016	Install networked security systems
CPPSEC4017	Design security system configurations and specifications
CPPSEC4018	Program and configure networked security systems
CPPSEC4019	Diagnose faults in networked security systems
CPPSEC4020	Advise on advanced technology security systems to meet client needs
CPPSEC4021	Develop standard operating procedures for advanced technology security systems
Group D: General
BSBESB403	Plan finances for new business ventures
BSBFIA412	Report on financial activity
BSBHRM412	Support employee and industrial relations
BSBINN301	Promote innovation in a team environment
BSBITS411	Maintain and implement digital technology
BSBOPS404	Implement customer service strategies
BSBPEF402	Develop personal work priorities
BSBSTR402	Implement continuous improvement
PSPREG017	Undertake compliance audits

Qualification Mapping Information

Code and title	CPP07 Property Services Training Package	Comments	E/ NE
CPP40719 Certificate IV in Security Management	CPP40707 Certificate IV in Security and Risk Management	Supersedes and is equivalent to CPP40707 Certificate IV in Security and Risk Management. Changed packaging arrangements including reduction in total number of units and changed core and elective requirements. Streaming introduced to align occupational specialisations with industry requirements.	E

Links

An Implementation Guide to this Training Package is available at - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPP40821 Certificate IV in Access Consulting

Modification History

Release 1	This qualification first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPP40811 Certificate IV in Access Consulting.

Qualification Description

This is a qualification for access consultants who work independently using specialised knowledge to conduct a range of access consulting services, including providing specific advisory and audit services and assessing buildings, sites and plans for the provision of access for people with disability. Access consultants interpret and apply the requirements of relevant legislation, codes and standards, including building control and anti-discrimination legislation and the National Construction Code (NCC), to ensure compliance of provisions for access.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

To achieve this qualification, competency must be demonstrated in:

20 units of competency:

12 core units

8 elective units.

For the elective units:

up to 8 units may be selected from Group A

up to 2 units may be selected from Group B or any currently endorsed Training Package or accredited course at the Certificate IV or Diploma level provided they contribute to a valid, industry-supported vocational outcome, maintain the Australian Qualifications Framework (AQF) level of this qualification and do not duplicate the outcome of another unit used to achieve the qualification.

Core units
BSBINS401	Analyse and present research information
BSBLDR414	Lead team effectiveness
BSBMED301	Interpret and apply medical terminology appropriately
CHCDIV001	Work with diverse people
CPPACC4001	Apply disability awareness to assess and determine access solutions
CPPACC4002	Apply building control legislation to accessibility assessment of small-scale buildings
CPPACC4004	Communicate effectively as an access consultant
CPPACC4015	Follow WHS requirements when working at client sites
CPPACC4016	Manage risk to access consulting operations
CPPACC4017	Prepare access reports
CPPACC4022	Work effectively as an access consultant
PSPREG004	Promote client compliance
Elective units Group A: Access consulting electives
CHCPOL001	Contribute to the review and development of policies
CPCCOM2001*	Read and interpret plans and specifications
CPPACC4003	Assess accessibility of construction plans
CPPACC4005	Conduct building access audits
CPPACC4006	Conduct playground access audits
CPPACC4007	Conduct streetscape access audits
CPPACC4008	Conduct transport conveyance and boarding device access audits
CPPACC4009	Conduct transport premises access audits
CPPACC4010	Conduct aged care facility access audits
CPPACC4011	Conduct educational facility access audits
CPPACC4012	Conduct outdoor recreation area access audits
CPPACC4013	Contribute effectively to building development teams
CPPACC4014	Facilitate the development of DDA Action Plans
CPPACC4018	Prepare, deliver and evaluate public education sessions on access
CPPACC4019	Provide access advice on building fitout
CPPACC4020	Provide access advice on building renovations
CPPACC4021	Provide access advice on the provision of services
CPPDSM4045	Facilitate meetings in the property industry
CPPDSM4056	Manage conflicts and disputes in the property industry
CPPSEC3124	Prepare and present evidence in court
MSFFT4010	Identify and calculate production costs
TAEDEL401	Plan, organise and deliver group-based learning
TAEDEL402	Plan, organise and facilitate learning in the workplace
TAEDEL403	Coordinate and facilitate distance-based learning
TAEDES401	Design and develop learning programs
TAEDES402	Use training packages and accredited courses to meet client needs
Group B: General electives
BSBESB401	Research and develop business plans
BSBESB402	Establish legal and risk management requirements of new business ventures
BSBESB403	Plan finances for new business ventures
BSBESB404	Market new business ventures
BSBESB406	Establish operational strategies and procedures for new business ventures
BSBESB407	Manage finances for new business ventures
BSBHRM412	Support employee and industrial relations
BSBHRM415	Coordinate recruitment and onboarding
CPCCWHS2001	Apply WHS requirements, policies and procedures in the construction industry

Qualification Mapping Information

CPP40821 Certificate IV in Access Consulting supersedes and is equivalent to CPP40811 Certificate IV in Access Consulting.

Links

An Implementation Guide to this Training Package is available at - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPP40919 Certificate IV in Waste Management

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 11.0. Updated imported equivalent units of competency: BSBHRM415 Coordinate recruitment and onboarding BSBINS402 Coordinate workplace information systems BSBOPS404 Implement customer service strategies BSBOPS503 Develop administrative systems BSBTEC402 Design and produce complex spreadsheets BSBWRT411 Write complex documents. Refer to the Companion Volume Implementation Guide for clarification.
Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes but is not equivalent to CPP40911 Certificate IV in Waste Management.

Qualification Description

This qualification is for those in waste management specialisation roles in waste collection, processing, minimisation and recovery operations in supervisory, leadership or sales roles. Waste management operations are undertaken across a range of government and private sectors involved in municipal, solid, commercial, industrial, construction and demolition waste management.

Individuals operating in these waste management specialisation roles apply solutions to a defined range of predictable and unpredictable problems and provide leadership and guidance to others.

Licensing, legislative, regulatory or certification requirements apply to the operation of waste management facilities by the respective environmental protection authority (EPA) in some jurisdictions and should be confirmed prior to commencing this qualification. For further information, check with the relevant EPA.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

To achieve this qualification, competency must be demonstrated in 12 units of competency consisting of:

7 core units

5 elective units.

Electives are to be selected as follows:

a minimum of 2 units must be selected from Group A

the remaining units may be selected from Group A or Group B units not already selected

up to 2 units may be chosen from any current training package as long as they contribute to a valid, industry-supported vocational outcome, maintain the integrity of the AQF level of this qualification and do not duplicate the outcome of another unit used to achieve this qualification.

Core units
Code	Title
BSBSUS401	Implement and monitor environmentally sustainable work practices
BSBWHS307	Apply knowledge of WHS laws in the workplace
CPPCMN4003	Establish, develop and monitor teams
CPPWMT3002	Conduct waste resource recovery
CPPWMT3003	Identify and respond to hazards and emergencies in waste management
CPPWMT4001	Develop proposals for waste management services
CPPWMT4010	Assess and advise on waste avoidance options
Elective units
Group A: Waste management specialisation
AHCSAW302	Implement erosion and sediment control measures
CPPWMT4002	Develop waste management plans
CPPWMT4003	Implement waste management plans
CPPWMT4004	Prepare waste management tender submissions
CPPWMT4005	Implement waste management site safety plans
CPPWMT4006	Monitor waste landfill sites
CPPWMT4007	Organise and monitor waste management operations
CPPWMT4008	Provide waste management information to stakeholders
CPPWMT4009	Conduct waste audits
LGAEHRH403A	Operate waste transfer, collection station or landfill facility
Group B: General
BSBCOM405	Promote compliance with legislation
BSBFIA412	Report on financial activity
BSBHRM413	Support the learning and development of teams and individuals
BSBHRM415	Coordinate recruitment and onboarding
BSBINS402	Coordinate workplace information systems
BSBLDR404	Lead a diverse workforce
BSBMGT406	Plan and monitor continuous improvement
BSBOPS404	Implement customer service strategies
BSBOPS503	Develop administrative systems
BSBSLS407	Identify and plan sales prospects
BSBSLS408	Present, secure and support sales solutions
BSBTEC402	Design and produce complex spreadsheets
BSBWRT411	Write complex documents
CPPCMN4004	Develop and manage client relations
LGACOM404B	Establish cooperative arrangements with other organisations
LGACORE601B	Develop, implement and review operational plans
LGAEHRW505B	Implement strategies to minimise the impact of waste on the environment
TAEDEL301	Provide work skill instruction

Qualification Mapping Information

Supersedes but is not equivalent to CPP40911 Certificate IV in Waste Management.

Links

The Companion Volume Implementation Guide for the CPP Property Services Training Package is available at - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPP41119 Certificate IV in Home Energy Efficiency and Sustainability

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 11.0. Updated imported equivalent units of competency: BSBAUD411 Participate in quality audits BSBAUD511 Initiate quality audits BSBAUD512 Lead quality audits BSBAUD513 Report on quality audits BSBESB305 Address compliance requirements for new business ventures BSBESB402 Establish legal and risk management requirements of new business ventures BSBESB406 Establish operational strategies and procedures for new business ventures BSBSUS411 Implement and monitor environmentally sustainable work practices BSBWRT411 Write complex documents. Refer to the Companion Volume Implementation Guide for clarification.
Release 1	This version first released with CPP Property Services Training Package Release 9.0. CPP41119 Certificate IV in Home Energy Efficiency and Sustainability supersedes and is equivalent to: CPP41110 Certificate IV in Home Sustainability Assessment. CPP41212 Certificate IV in NatHERS Assessment.

Qualification Description

This is a qualification for thermal performance assessors and home sustainability assessors.

Thermal performance assessors operate under the Nationwide House Energy Rating Scheme (NatHERS) to rate the energy efficiency of a home based on its design. They use government approved software and information obtained from residential building plans and drawings to model potential consumption of energy for heating and cooling purposes and assess and certify the thermal performance of homes based on a ten-star rating system.

Home sustainability assessors provide advice to homeowners seeking to improve the efficiency, cost to run, sustainability and comfort needs of their household. They conduct on-site assessments of residences and advise on opportunities to improve comfort and to save on energy and water costs, and ways to live more sustainably in a residential environment.

Licensing requirements apply to thermal performance assessments in some states and territories. For further information, check with the relevant regulatory authority.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

To achieve this qualification, competency must be demonstrated in:

15 units of competency:

4 core units

11 elective units.

Elective units can be selected to provide specialisations in thermal performance assessment or home sustainability assessment, or both.

For the award of the CPP41119 Certificate IV in Home Energy Efficiency and Sustainability (Thermal Performance Assessment) electives are to be selected as follows:

all 4 units from Group A

up to 7 units from Group B and/or Group C

1 unit may be selected from any current training package or accredited course as long as it contributes to a valid, industry-supported vocational outcome and maintains the AQF level of this qualification.

For the award of the CPP41119 Certificate IV in Home Energy Efficiency and Sustainability (Home Sustainability Assessment) electives are to be selected as follows:

all 4 units from Group B

up to 7 units from Group A and/or Group C

1 unit may be selected from any current training package or accredited course as long as it contributes to a valid, industry-supported vocational outcome and maintains the AQF level of this qualification.

For the award of the CPP41119 Certificate IV in Home Energy Efficiency and Sustainability (HSA and Thermal Performance Assessment) electives are to be selected as follows:

all 4 units from Group A

all 4 units from Group B

up to 3 units from Group C

1 unit may be selected from any current training package or accredited course as long as it contributes to a valid, industry-supported vocational outcome and maintains the AQF level of this qualification.

Prerequisite units

Units with asterisks have these prerequisites.

* CPPCMN4008	Read plans, drawings and specifications for residential buildings
* CPPHES4003	Operate and maintain computer system to support thermal performance assessments
** CPPHES4004	Conduct thermal performance assessment of residential buildings.
Core Units
BSBRSK401	Identify risk and apply risk management processes
CPPCOM4001	Manage own work, professional development and ethical behaviour
CPPHES4001	Research and assess impact of building elements on thermal performance of residential buildings
CPPHES4002	Advise clients on thermal performance of residential buildings
Electives
Group A: Thermal Performance Assessment Electives
CPPCMN4008	Read plans, drawings and specifications for residential buildings
CPPHES4003	Operate and maintain computer system to support thermal performance assessments
CPPHES4004*	Conduct thermal performance assessment of residential buildings
CPPHES5001**	Conduct thermal performance assessment of complex residential buildings
Group B: Home Sustainability Assessment Electives
CPPCOM4002	Implement safe work practices in the property industry
CPPHES4005	Assess household energy use and efficiency improvements
CPPHES4006	Assess household water use and efficiency improvements
CPPHES4007	Assess thermal performance of existing residential buildings
Group C: Additional Electives
BSBAUD411	Participate in quality audits
BSBAUD511	Initiate quality audits
BSBAUD512	Lead quality audits
BSBAUD513	Report on quality audits
BSBCUS402	Address customer needs
BSBESB305	Address compliance requirements for new business ventures
BSBESB402	Establish legal and risk management requirements of new business ventures
BSBESB406	Establish operational strategies and procedures for new business ventures
BSBSUS406	Identify and apply sustainability rating tools
BSBSUS411	Implement and monitor environmentally sustainable work practices
BSBWRT411	Write complex documents
CPCCBC4014	Prepare simple building sketches and drawings
CPCCSV5011A	Apply building codes and standards to residential buildings
CPCCWHS1001	Prepare to work safely in the construction industry
CPPCMN3004	Respond to enquiries and complaints
CPPCMN4012A	Contribute to sustainable solutions throughout a building’s life cycle
CPPHES4008	Assess household waste generation and waste management improvements
CPPHES4009	Promote the adoption of home sustainability practices

Qualification Mapping Information

CPP Property Services Training Package	CPP07 Property Services Training Package	Comments	E/ NE
CPP41119 Certificate IV in Home Energy Efficiency and Sustainability	CPP41110 Certificate IV in Home Sustainability Assessment CPP41212 Certificate IV in NatHERS Assessment	Two qualifications have been combined into one with specialisation streams in ‘thermal performance assessment’ and ‘home sustainability assessment’ to meet occupational requirements The redeveloped qualification supersedes and is equivalent to CPP41110 and CPP41212	E

Links

An Implementation Guide to this Training Package is available at - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPP41319 Certificate IV in Swimming Pool and Spa Service

Modification History

Release 3	This version first released with the CPP Property Services Training Package Version 15.1. At the direction of the AISC, the following unit has been updated: HLTAID003 Provide first aid has been superseded by and is not equivalent to HLTAID011 Provide First Aid.
Release 2	This version first released with CPP Property Services Training Package Release 11.0. Updated imported equivalent units of competency: BSBESB402 Establish legal and risk management requirements of new business ventures BSBESB404 Market new business ventures BSBESB406 Establish operational strategies and procedures for new business ventures BSBESB407 Manage finances for new business ventures BSBLDR413 Lead effective workplace relationships BSBSUS411 Implement and monitor environmentally sustainable work practices. Refer to the Companion Volume Implementation Guide for clarification.
Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPP41312 Certificate IV in Swimming Pool and Spa Service.

Qualification Description

This is a qualification for people working in the swimming pool and spa service sector. It applies to technicians in the field who apply analytic and problem-solving skills to treat water quality problems, as well as install, service and repair the key systems and components of domestic, commercial and public swimming pools and spas.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Entry Requirements

Candidates are required to hold the CPP31218 Certificate III in Swimming Pool and Spa Service or CPP31212 Certificate III in Swimming Pool and Spa Service

Packaging Rules

To achieve this qualification, competency must be demonstrated in:

20 units of competency

8 core units

12 elective units.

Electives are to be selected as follows:

a minimum of 10 elective units must be selected from the electives listed below

up to 2 elective units may be selected from those listed below or from any currently endorsed training package or accredited course provided they do not duplicate the outcome of another unit chosen for the qualification.

An asterisk against a unit code below indicates that there is a prerequisite requirement that must be met. This prerequisite unit must be assessed before assessment of any unit of competency with an asterisk. Check the unit of competency for information on specific prerequisite requirement. All prerequisite requirements are packaged in the qualification.

Core Units
BSBRSK401	Identify risk and apply risk management processes
CPPSPS4001	Assess and treat water problems in swimming pools and spas
CPPSPS4002	Install and repair swimming pool and spa circulation and filtration systems
CPPSPS4003	Install and repair swimming pool and spa dosing systems
CPPSPS4004	Install and repair swimming pool and spa cleaning and vacuuming systems
CPPSPS4005	Install, service and repair swimming pool and spa heating systems
CPPSPS4007	Inspect, service and repair aquatic facility plant and equipment
CPPSPS4013	Establish maintenance plans for swimming pools and spas
Elective Units
BSBCUE302	Deploy customer service field staff
BSBCUE304	Provide sales solutions to customers
BSBCUE309	Develop product and service knowledge for customer engagement operation
BSBCUS402	Address customer needs
BSBESB402	Establish legal and risk management requirements of new business ventures
BSBESB404	Market new business ventures
BSBESB406	Establish operational strategies and procedures for new business ventures
BSBESB407	Manage finances for new business ventures
BSBLDR413	Lead effective workplace relationships
BSBSMB407	Manage a small team
BSBSMB417	Recruit staff
BSBSMB421	Manage small business finances
BSBSUS411	Implement and monitor environmentally sustainable work practices
CPCCCM2012 *	Work safely at heights
CPCCWHS2001	Apply WHS requirements, policies and procedures in the construction industry
CPPCMN3004	Respond to enquiries and complaints
CPPCOM4001	Manage own work, professional development and ethical behaviour
CPPSPS4006	Install, service and repair low voltage swimming pool and spa lighting systems
CPPSPS4008	Install, service and repair spas
CPPSPS4009	Estimate cost of swimming pool and spa products and services
CPPSPS4012	Design, install and service automated systems for swimming pools and spas
CPPSPS4014	Drain and acid wash swimming pools and spas
CPPSPS4016	Advise on swimming pool and spa products and services
CPPSPS4017	Detect leaks in swimming pools and spas
HLTAID011	Provide First Aid
RIIWHS202E	Enter and work in confined spaces
SIRRINV002	Control stock
SISCAQU001	Test pool water quality
SISCAQU003	Maintain aquatic facility plant and equipment
SISCAQU004	Develop and implement pool water maintenance procedures
SISCAQU005	Develop and implement aquatic facility maintenance procedures
SISCAQU014	Operate self-contained breathing apparatus in an aquatic facility
SISXEMR001	Respond to emergency situations
SISXEMR002	Coordinate emergency response
SISXRSK301A	Undertake risk analysis of activities
SISXWHS101	Follow work health and safety policies

Qualification Mapping Information

CPP41319 Certificate IV in Swimming Pool and Spa Service supersedes and is equivalent to CPP41312 Certificate IV in Swimming Pool and Spa Service.

Links

An Implementation Guide to this Training Package is available at - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPP41419 Certificate IV in Real Estate Practice

Modification History

Release 3	This version first released with CPP Property Services Training Package 14.0. Unit CPPREP4181 Manage onsite residential property added to metadata unit grid. Correction to release modification history.
Release 2	This version first released with CPP Property Services Training Package 8.1. Inclusion of CPPREP4181 Manage onsite residential property - Group F Electives - included in packaging rules but not included in the TGA unit grid.
Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes and is not equivalent to: CPP40307 Certificate IV in Property Services (Real Estate) CPP40407 Certificate IV in Property Services (Stock and Station Agency) CPP40507 Certificate IV in Property Services (Business Broking) CPP40611 Certificate IV in Property Services (Operations). Qualifications were merged to reduce duplication and to provide clearer alignment with licensing outcomes.

Qualification Description

This qualification reflects the role of real estate professionals who apply knowledge of real estate practice legal agency and compliance requirements, ethical standards and consumer preferences to conduct real estate functions.

This qualification applies to people working in both residential and commercial property, including business broking, and stock and station transactions.

Occupational titles may include:

Auctioneer

Stock and Station Agent

Business Broker, Business Agent, Franchise Broker

Property Manager, Body Corporate Manager

Real Estate Agent

Real Estate Representative, Real Estate Salesperson, Real Estate Sub-agent, Property Portfolio Officer, Buyer's Agent.

Staff who hold this qualification are commonly engaged with:

analysing data, industry intelligence and leads to identify prospects

developing, building and maintaining relationships with lessors, tenants, vendors and buyers

providing advice to lessors, tenants, vendors and buyers on the sale, purchase or lease of commercial, residential, stock and station, and property real estate

implementing systems, forms and documents to ensure real estate agency transactions are compliant with regulatory requirements; managing risk to agency and agent, and demonstrating high standards of ethical practice

transacting, accessing, and preserving the integrity of trust accounts to minimise customer and agency risk

establishing, maintaining, executing and concluding contracts with lessors, tenants, vendors and buyers, including by auction

building and promoting the agency and individual brands.

Licensing, legislative, regulatory or certification requirements

Licensing, legislative, regulatory or certification requirements apply to real estate practices in all states and territories. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.

Note: Occupational licensing outcomes are associated with some of the specialisations packaged in this qualification. The units packaged in the specialisations of this qualification have also been developed as Skill Sets: please note that not all Skill Sets are associated with licensing outcomes.

Code	Title
CPPSS00065	Residential Property Sales
CPPSS00066	Residential Property Management
CPPSS00067	Property Management Business Development
CPPSS00068	Auctioneering
CPPSS00069	Buyer’s Agent
CPPSS00070	Onsite Property Management
CPPSS00071	Commercial Sales and Leasing
CPPSS00072	Commercial and Property Management
CPPSS00073	Business Broking
CPPSS00074	Stock and Station, Stock
CPPSS00075	Stock and Station, Station
CPPSS00076	Administration Management/Office Support

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

To achieve this qualification, competency must be demonstrated in:

18 units of competency:

5 core units

13 elective units.

The elective units must ensure the integrity of the Australian Qualifications Framework (AQF) qualification alignment, contribute to a valid, industry-supported vocational outcome and are to be chosen as follows:

all the elective units in any two elective groups from Groups A–L listed below must be chosen

the remaining elective units may be chosen from the general elective units listed below or the CPP Property Services Training Package.

Core units
CPPREP4001	Prepare for professional practice in real estate
CPPREP4002	Access and interpret ethical practice in real estate
CPPREP4003	Access and interpret legislation in real estate
CPPREP4004	Establish marketing and communication profiles in real estate
CPPREP4005	Prepare to work with real estate trust accounts
Elective units
Group A - Residential Property Sales
CPPREP4101	Appraise property for sale or lease
CPPREP4102	Market property
CPPREP4103	Establish vendor relationships
CPPREP4104	Establish buyer relationships
CPPREP4105	Sell property
Group B - Residential Property Management
CPPREP4101	Appraise property for sale or lease
CPPREP4102	Market property
CPPREP4121	Establish landlord relationships
CPPREP4122	Manage tenant relationships
CPPREP4123	Manage tenancy
CPPREP4124	End tenancy
CPPREP4125	Transact in trust accounts
Group C - Property Management Business Development
CPPREP4101	Appraise property for sale or lease
CPPREP4141	Establish and maintain property management portfolio
CPPREP4142	Promote property management products and services
Group D - Auctioneering
CPPREP4161	Undertake pre-auction processes
CPPREP4162	Conduct and complete sale by auction
CPPREP4163	Complete post-auction process and contract execution
Group E - Buyer's Agent
CPPREP4101	Appraise property for sale or lease
CPPREP4171	Represent buyer in sales process
CPPREP4172	Develop and promote property industry knowledge - buyer's agent
CPPREP4173	Complete purchase of property as buyer's agent
Group F - Onsite Property Manager
CPPREP4181	Manage onsite residential property
Group G - Commercial Sales and Leasing
CPPREP4102	Market property
CPPREP4201	Appraise commercial property
CPPREP4202	Establish and maintain vendor and lessor relationships and networks
CPPREP4203	Complete commercial property sale
CPPREP4204	Establish commercial property lease
CPPREP5201	Develop and maintain commercial property market intelligence
Group H - Commercial and Property Management
CPPREP4231	Manage commercial property maintenance
CPPREP4232	Manage commercial property financial reports
CPPREP4233	Manage lessee relationships - commercial
CPPREP4234	Manage lessor relationships - commercial
CPPREP4235	End commercial property lease
Group I - Business Broking
CPPREP4261	Appraise business for sale
CPPREP4262	Establish vendor relationships in business broking
CPPREP4263	Manage buyer relationships in business broking
CPPREP4264	Manage the sales process in business broking
Group J - Stock and Station, Stock
CPPREP4301	Confirm and market livestock for sale
CPPREP4302	Prepare livestock for sale
CPPREP4303	Establish vendor and buyer relationships in livestock sale
CPPREP4304	Complete the sales process - livestock
Group K - Stock and Station, Station
CPPREP4101	Appraise property for sale or lease
CPPREP4102	Market property
CPPREP4103	Establish vendor relationships
CPPREP4104	Establish buyer relationships
CPPREP4105	Sell property
CPPREP4123	Manage tenancy
CPPREP4125	Transact in trust accounts
CPPREP5311	Develop and maintain rural property market knowledge and intelligence
Group L - Administration Management/Office Support
BSBHRM415	Coordinate recruitment and onboarding
SIRXMGT001	Supervise and support frontline team members
General Elective Units
BSBTWK301	Use inclusive work practices
CPPREP4501	Prepare to complete the sales process - off the plan properties
CPPREP4502	Support providers of social and community housing
CPPREP4503	Present at hearings in real estate
CPPREP4504	Deliver presentations to clients in real estate
CPPREP4505	Value goods, chattels, plant and equipment
CPPREP4506	Manage offsite and lone worker safety in real estate
CPPREP4507	Provide property sustainability information in real estate
CPPREP4508	Conduct livestock auction
CPPREP4509	Auction goods, chattels or equipment
CPPREP4510	Manage short-term or holiday letting

Qualification Mapping Information

CPP Property Services Training Package Release 8.0	CPP07 Property Services Training Package	Comments	Equivalency statement
CPP41419 Certificate IV in Real Estate Practice.	CPP40307 Certificate IV in Property Services (Real Estate) CPP40407 Certificate IV in Property Services (Stock and Station Agency) CPP40507 Certificate IV in Property Services (Business Broking) CPP40611 Certificate IV in Property Services (Operations)	Supersedes and is not equivalent to: CPP40307 Certificate IV in Property Services (Real Estate) CPP40407 Certificate IV in Property Services (Stock and Station Agency) CPP40507 Certificate IV in Property Services (Business Broking) CPP40611 Certificate IV in Property Services (Operations). Qualifications were merged to reduce duplication and to provide clearer alignment with licensing outcomes.	N

Links

An Implementation Guide to this Training Package is available at - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPP41519 Certificate IV in Security Risk Analysis

Modification History

Release 3	This version first released with CPP Property Services Training Package Release 11.0. Updated imported equivalent units of competency: BSBAUD412 Work within compliance frameworks BSBESB402 Establish legal and risk management requirements of new business ventures BSBESB403 Plan finances for new business ventures BSBHRM415 Coordinate recruitment and onboarding BSBINS401 Analyse and present research information BSBOPS404 Implement customer service strategies BSBPMG430 Undertake project work BSBTWK301 Use inclusive work practices. Refer to the Companion Volume Implementation Guide for clarification.
Release 2	This version first released with CPP Property Services Training Package Release 10.1 Inclusion of two units to Group D General Electives to allow for alignment with the NSW Security Licence Enforcement Division. CPPSEC5004 Develop security risk management plans CPPSEC5005 Implement security risk management plans.
Release 1	This version first released with CPP Property Services Training Package Release 9.0. New qualification

Qualification Description

This qualification is for security risk analysts who apply technical security and operations expertise in a risk management environment. Security risk analysts understand the current threat environment and assess risk and advise clients on strategies to ensure the protection of electronic security systems and people and property in crowded places, as defined by Australia’s Strategy for Protecting Crowded Places from Terrorism (2017).

Occupational titles may include:

event security manager

security risk adviser

security risk analyst.

This qualification provides occupational specialisations in electronic security and crowded places, and a pathway to further learning and work in security risk management.

Legislative, regulatory or certification requirements apply in some states and territories to the provision of advice on security solutions, strategies, protocols and procedures. For further information, check with the relevant regulatory authority.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

To achieve this qualification, competency must be demonstrated in:

12 units of competency

5 core units

7 elective units.

Electives are to be chosen as follows:

all 3 units within Group A or all 3 units within Group B

up to 4 units within Groups A, B or C not already selected

up to 2 units may be selected from Group D

an elective unit may be selected from any Training Package, as long as it contributes to a valid, industry-supported vocational outcome and maintains the AQF level of this qualification.

Core Units
CPPSEC4003	Assess and advise on client security needs
CPPSEC4006	Conduct security risk assessment of client operations
CPPSEC4007	Identify security threats and assess impact on client operations
CPPSEC4012	Assess security vulnerabilities of assets
CPPSEC4022	Establish and implement ethics and governance arrangements for security businesses
Elective Units
Group A: Security Technology and Systems
CPPSEC4009	Interpret electronic information from advanced technology security systems
CPPSEC4020	Advise on advanced technology security systems to meet client needs
CPPSEC4021	Develop standard operating procedures for advanced technology security systems
Group B: Crowded Places
CPPSEC4024	Assess security of crowded places
CPPSEC4025	Advise on operational requirements to maintain crowded place security
PSPSEC015	Communicate security awareness
Group C: Specialist
CPPINV4013	Undertake case management of investigations
CPPSEC3125	Implement security procedures to protect critical infrastructure and public assets
CPPSEC4008	Assess and prepare security tender submissions
CPPSEC4014	Commission and decommission networked security systems
CPPSEC4015	Maintain networked security systems
CPPSEC4016	Install networked security systems
CPPSEC4017	Design security system configurations and specifications
CPPSEC4018	Program and configure networked security systems
CPPSEC4019	Diagnose faults in networked security systems
Group D: General
BSBAUD412	Work within compliance frameworks
BSBESB402	Establish legal and risk management requirements of new business ventures
BSBESB403	Plan finances for new business ventures
BSBINS401	Analyse and present research information
BSBOPS404	Implement customer service strategies
BSBPMG430	Undertake project work
CPPSEC5004	Develop security risk management plans
CPPSEC5005	Implement security risk management plans
PSPSEC009	Handle sensitive information
PSPSEC010	Provide government security briefings

Qualification Mapping Information

Code and title	CPP07 Property Services Training Package	Comments	E/ NE
CPP41519 Certificate IV in Security Risk Analysis	New qualification to meet industry requirements for qualified security risk advisers who can apply technical security and operations expertise in a risk management environment.

Links

An Implementation Guide to this Training Package is available at - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPP41619 Certificate IV in Urban Pest Management

Modification History

Release 3	This version first released with the CPP Property Services Training Package Version 15.1. At the direction of the AISC, the following unit has been updated: HLTAID003 Provide first aid has been superseded by and is not equivalent to HLTAID011 Provide First Aid.
Release 2	This version first released with CPP Property Services Training Package Release 11.0. Updated imported equivalent units of competency: BSBESB406 Establish operational strategies and procedures for new business ventures BSBESB407 Manage finances for new business ventures BSBWRT411 Write complex documents. Refer to the Companion Volume Implementation Guide for clarification.
Release 1	This version first released with CPP Property Services Training Package Release 9.0. New qualification.

Qualification Description

This is a qualification for pest management technicians seeking deeper specialisation in the urban pest management sector. Specialist roles require planning, coordinating, managing and completing small to large scale pest management operations. The qualification applies to individuals who work in urban pest management in a range of challenging contexts.

Some job functions covered by this qualification require occupational licencing or certification. Specific determination should be sought through the relevant state or territory regulatory authority.

Entry Requirements

CPP30115 Certificate III in Urban Pest Management, or

CPP30119 Certificate III in Urban Pest Management.

Packaging Rules

To achieve this qualification, competency must be demonstrated in 11 units of competency consisting of 6 core and 5 elective units. Electives are to be selected as follows:

3 units from Group A or 3 units from Group B, plus

up to 2 units from Groups A, B or C not already selected

1 elective unit may be selected from any training package, as long as it contributes to a valid, industry-supported vocational outcome and maintains the AQF level of this qualification.

Core Units
CPPUPM4001	Assess and select pest management vehicle and equipment
CPPUPM4002	Schedule, organise and monitor pest management operations
CPPUPM4003	Assess and advise on pest management options for sensitive operations
CPPUPM4004	Assess and advise on pest management options for complex operations
CPPUPM4005	Implement and monitor pest management plans for sensitive operations
CPPUPM4006	Implement and monitor pest management plans for complex operations
Elective Units
Group A: Advanced Pest Management
AHCPMG307	Apply animal trapping techniques
AHCPMG312	Apply poison baits for vertebrate pest control in rural and environmental landscapes
AHCPMG409	Implement a pest management plan
AHCPMG413	Define the pest problem
CPPUPM3008	Inspect for and report on timber pests
CPPUPM3010	Control timber pests
CPPUPM3011	Manage organisms by applying fumigants to commodities and environments
CPPUPM3042	Install termite management systems
Group B: Business Management
AHCPMG413	Define the pest problem
BSBESB406	Establish operational strategies and procedures for new business ventures
BSBESB407	Manage finances for new business ventures
BSBSMB407	Manage a small team
BSBWRT411	Write complex documents
TAEASS301	Contribute to assessment
TAEDEL301	Provide work skill instruction
TAEDEL404	Mentor in the workplace
Group C: General Electives
AHCCHM404	Develop procedures to minimise risks in the use of chemicals
AHCCHM405	Plan and implement a chemical use program
FBPAUD4003	Conduct food safety audits
HLTAID011	Provide First Aid
MSL934005	Contribute to the ongoing development of HACCP plans

Qualification Mapping Information

New qualification. No equivalent qualification.

Links

An Implementation Guide to this Training Package is available at - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPP41721 Certificate IV in Surveying and Spatial Information Services

Modification History

Release 1	This qualification first released with CPP Property Services Training Package Release 12.0. Supersedes and is equivalent to: CPP40216 Certificate IV in Surveying. CPP40316 Certificate IV in Spatial Information Services.

Qualification Description

This qualification reflects the role of entry-level technicians who work under supervision to assist a surveying or spatial information services team.

Surveying and spatial information skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, health, agriculture and defence.

Survey technicians perform a range of duties using surveying tools and equipment, including total stations and global navigation satellite systems (GNSS), supported by data management skills.

Spatial information services technicians perform a range of duties using geospatial technologies and specialised software, supported by data management skills.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

This qualification is suitable for an Australian traineeship pathway.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

To achieve this qualification, competency must be demonstrated in 15 units of competency consisting of:

3 core units

12 elective units.

This qualification provides for a specialisation in either surveying or spatial information. The RTO is to insert the specialisation on the testamur, either:

CPP41721 Certificate IV in Surveying and Spatial Information Services (Surveying)

or ‎

CPP41721 Certificate IV in Surveying and Spatial Information Services (Spatial Information)

For a specialisation in surveying, electives are to be selected as follows:

a minimum of 6 units from Group A

an additional 6 units from Group A, Group B and/or Group C

or ‎

up to 2 of the 6 elective units from Group A, Group B and/or Group C may be selected from any current training package or accredited course provided they contribute to a valid, industry-supported vocational outcome, maintain the Australian Qualifications Framework (AQF) level of this qualification and do not duplicate the outcome of another unit used to achieve the qualification.

For a specialisation in spatial information, electives are to be selected as follows:

a minimum of 6 units from Group B

an additional 6 units from Group A, Group B and/or Group C

or ‎

up to 2 of the 6 elective units from Group A, Group B and/or Group C may be selected from any current training package or accredited course provided they contribute to a valid, industry-supported vocational outcome, maintain the AQF level of this qualification and do not duplicate the outcome of another unit used to achieve the qualification.

Core Units
CPPSSI3020	Perform simple surveying and spatial computations
CPPSSI4025	Collect spatial data using GNSS
CPPSSI4036	Operate spatial software applications
Elective Units Group A: Surveying
CPPSSI3019	Produce basic plans of surveys
CPPSSI4030	Operate surveying equipment
CPPSSI4031	Perform surveying computations
CPPSSI4032	Plan and conduct field surveying operations
CPPSSI4037	Produce computer-aided drawings
CPPSSI4040	Collect spatial data using a total station
CPPSSI4041	Set out site and building works
Group B: Spatial Information Services
CPPSSI4022	Store and retrieve spatial data
CPPSSI4024	Source and assess spatial data
CPPSSI4026	Digitally enhance and process image data
CPPSSI4034	Maintain spatial data
CPPSSI4035	Apply GIS software to spatial problems
CPPSSI4039	Design and produce maps
CPPSSI5035	Create spatial data
Group C: General
AHCECR307	Read and interpret maps
BSBSUS411	Implement and monitor environmentally sustainable work practices
BSBLDR414	Lead team effectiveness
CPPSSI3011	Produce basic maps
CPPSSI4038	Prepare and present GIS data
CPPSSI5060	Develop spreadsheets for spatial data
CPPSSI5061	Survey subsurface utility information
ICTDBS416	Create basic relational databases
ICTDBS506	Design databases
ICTPRG431	Apply query language in relational databases
ICTPRG434	Automate processes
ICTPRG435	Write scripts for software applications
ICTPRG440	Apply introductory programming skills in different languages
MEM30012A	Apply mathematical techniques in a manufacturing engineering or related environment
PSPLND001	Investigate tenure and land use history

Qualification Mapping Information

CPP41721 Certificate IV in Surveying and Spatial Information Services supersedes and is equivalent to:

CPP40216 Certificate IV in Surveying

CPP40316 Certificate IV in Spatial Information Services

Links

The Companion Volume Implementation Guide for the CPP Property Services Training Package is available at - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPP50121 Diploma of Surveying

Modification History

Release 1	This qualification first released with CPP Property Services Training Package Release 12.0. Supersedes and is equivalent to CPP50116 Diploma of Surveying.

Qualification Description

This qualification reflects the role of skilled surveying technicians who hold advanced surveying skills and perform duties in the field involving the performance of precise measurements and setting out of structures using specialised surveying equipment. In the office they map onsite measurements and draft plans.

Surveying skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, agriculture and defence.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

This qualification is suitable for an Australian traineeship pathway.

Entry Requirements

Entry points to undertake the CPP50121 Diploma of Surveying are:

CPP40216 Certificate IV in Surveying

or

CPP41721 Certificate IV in Surveying and Spatial Information Services (Surveying)

or

demonstrated relevant vocational experience, skills and knowledge commensurate with the scope of work covered in the CPP41721 Certificate IV in Surveying and Spatial Information Services (Surveying).

Packaging Rules

To achieve this qualification, competency must be demonstrated in 16 units of competency consisting of:

8 core units

8 elective units.

Electives are to be selected as follows:

8 units from the electives listed below

or

up to 2 of the 8 elective units may be selected from any current training package provided they contribute to a valid, industry-supported vocational outcome, maintain the integrity of the Australian Qualifications Framework (AQF) level of this qualification and do not duplicate the outcome of another unit used to achieve this qualification.

Core Units
CPPSSI5047	Conduct GNSS surveys
CPPSSI5048	Conduct engineering surveys
CPPSSI5053	Perform complex surveying computations
CPPSSI5054	Perform geodetic surveying computations
CPPSSI5057	Conduct precision surveys
CPPSSI5058	Conduct geodetic surveys
CPPSSI5061	Survey subsurface utility information
CPPSSI5065	Design basic engineering structures
Elective Units
AHCLPW410	Produce maps for land management purposes
BSBPMG430	Undertake project work
CPPSSI5031	Develop a spatial data collection plan
CPPSSI5032	Capture new spatial data
CPPSSI5040	Source, collate and interpret spatial data
CPPSSI5044	Develop subdivision survey designs
CPPSSI5046	Set out roads and stormwater systems
CPPSSI5050	Produce survey drawings
CPPSSI5051	Conduct identification surveys
CPPSSI5052	Integrate surveying datasets
CPPSSI5060	Develop spreadsheets for spatial data
CPPSSI5062	Conduct photogrammetric mapping
CPPSSI5064	Conduct complex spatial data analysis
CPPSSI6021	Conduct open pit mine surveys
CPPSSI6022	Produce mine drawings
CPPSSI6033	Conduct underground mine surveys
CPPSSI6037	Conduct advanced remote sensing analysis
NWPHYS001	Identify and analyse information technology for hydrographic surveys
NWPHYS002	Interpret and analyse science principles for hydrographic surveying
NWPHYS003	Manage and analyse water levels and flows
NWPHYS004	Manage hydrographic surveying projects
NWPHYS005	Use alternate positioning systems to gather data
NWPHYS006	Use remote sensing for hydrographic surveying
NWPHYS007	Use underwater acoustics to map waterways
MEM23004A	Apply technical mathematics
PSPLND002	Compile and check survey plans

Qualification Mapping Information

CPP50121 Diploma of Surveying supersedes and is equivalent to CPP50116 Diploma of Surveying.

Links

The Companion Volume Implementation Guide for the CPP Property Services Training Package is available at - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPP50221 Diploma of Spatial Information Services

Modification History

Release 1	This qualification first released with CPP Property Services Training Package Release 12.0. Supersedes and is equivalent to CPP50216 Diploma of Spatial Information Services.

Qualification Description

This qualification reflects the role of skilled spatial information system technicians. They perform advanced data manipulation, including spatial dataset updating and management, development and management of mobile and web-based mapping and use a range of technologies, such as specialised geospatial software, remote sensed imagery, 3-D digital modelling, and global navigation satellite systems (GNSS).

Spatial information skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, health, agriculture and defence.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

This qualification is suitable for an Australian traineeship pathway.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

To achieve this qualification, competency must be demonstrated in 15 units of competency consisting of:

7 core units

8 elective units.

Electives are to be selected as follows:

8 units from the elective units listed below

or

up to 2 of the 8 elective units may be selected from any current training package qualification or accredited course, provided they contribute to a valid, industry-supported vocational outcome, maintain the integrity of the Australian Qualifications Framework (AQF) level of this qualification and do not duplicate the outcomes of other units used to achieve this qualification.

Core Units
BSBPMG430	Undertake project work
CPPSSI5031	Develop a spatial data collection plan
CPPSSI5032	Capture new spatial data
CPPSSI5035	Create spatial data
CPPSSI5036	Integrate spatial datasets
CPPSSI5064	Conduct complex spatial data analysis
CPPSSI6040	Develop 2-D and 3-D terrain visualisations
Elective Units
AHCLPW410	Produce maps for land management purposes
BSBESB402	Establish legal and risk management requirements of new business ventures
BSBESB407	Manage finances for new business venture
BSBSUS411	Implement and monitor environmentally sustainable work practices
BSBTWK502	Manage team effectiveness
CPPSSI5037	Maintain spatial data systems
CPPSSI5040	Source, collate and interpret spatial data
CPPSSI5043	Design spatial data storage systems
CPPSSI5060	Develop spreadsheets for spatial data
CPPSSI5062	Conduct photogrammetric mapping
CPPSSI6037	Conduct advanced remote sensing analysis
ICTICT436	Develop macros and templates for clients using standard products
ICTPRG431	Apply query language in relational databases
ICTPRG434	Automate processes
ICTPRG440	Apply introductory programming skills in different languages
PSPLND001	Investigate tenure and land use history
PSPLND012	Review planning documents and environmental assessments

Qualification Mapping Information

CPP50221 Diploma of Spatial Information Services supersedes and is equivalent to CPP50216 Diploma of Spatial Information Services.

Links

The Companion Volume Implementation Guide for the CPP Property Services Training Package is available at - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPP50619 Diploma of Security Risk Management

Modification History

Release 3	This version first released with CPP Property Services Training Package Release 12.0. Amended modification history table to rectify imported unit listing: BSBLDR522 Manage people performance BSBOPS505 Manage organisational customer service BSBTWK502 Manage team effectiveness. Rectified elective unit listing by removing: BSBMKG507 Interpret market trends and developments.
Release 2	This version first released with CPP Property Services Training Package Release 11.0. Updated imported equivalent units of competency: BSBHRM524 Coordinate workforce plan implementation BSBHRM528 Coordinate remuneration and employee benefits BSBLDR522 Manage people performance BSBLDR602 Provide leadership across the organisation BSBOPS502 Manage business operational plans BSBOPS505 Manage organisational customer service BSBTWK502 Manage team effectiveness. Refer to the Companion Volume Implementation Guide for clarification.
Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is not equivalent to CPP50611 Diploma of Security and Risk Management. Changed packaging arrangements including reduction in total number of units and changed core requirements. New entry requirements.

Qualification Description

This is a qualification for security risk consultants who provide specialist advice on strategies to mitigate risk to people, property and assets including crowded places, as defined by Australia’s Strategy for Protecting Crowded Places from Terrorism (2017). Security risk consultants operating at this level work with a high level of autonomy to assess the current threat environment, assess risk management options, and prepare and implement security risk management plans and communication systems to respond to active threats.

Occupational titles may include:

security risk specialist

security consultant

security policy analyst

security strategist.

Legislative, regulatory or certification requirements apply in some states and territories to the provision of advice on security solutions, strategies, protocols and procedures. For further information, check with the relevant regulatory authority.

Entry Requirements

CPP40707 Certificate IV in Security and Risk Management, or

CPP40719 Certificate IV in Security Management, or

CPP41519 Certificate IV in Security Risk Analysis

Packaging Rules

To achieve this qualification, competency must be demonstrated in:

10 units of competency

5 core units

5 elective units.

An elective unit may be selected from any Training Package, as long as it contributes to a valid, industry-supported vocational outcome and maintains the AQF level of this qualification.

Core Units
CPPSEC5003	Assess security risk management options
CPPSEC5004	Develop security risk management plans
CPPSEC5005	Implement security risk management plans
CPPSEC5008	Analyse threat environment and devise strategies to respond to active threats
CPPSEC5009	Implement communication systems to respond to active threats
Elective Units
BSBLDR522	Manage people performance
BSBOPS505	Manage organisational customer service
BSBTWK502	Manage team effectiveness
BSBWOR501	Manage personal work priorities and professional development
CPPSEC4008	Assess and prepare security tender submissions
CPPSEC5002	Coordinate security operations
CPPSEC5006	Develop strategies to implement advanced technology security systems
HLTWHS004	Manage work health and safety

Qualification Mapping Information

Code and title	CPP07 Property Services Training Package	Comments	E/ NE
CPP50619 Diploma of Security Risk Management	CPP50611 Diploma of Security and Risk Management	Supersedes and is not equivalent to CPP50611 Diploma of Security and Risk Management. Changed packaging arrangements including reduction in total number of units and changed core requirements. New entry requirements.	N

Links

An Implementation Guide to this Training Package is available at - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPP50721 Diploma of Access Consulting

Modification History

Release 1	This qualification first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPP50711 Diploma of Access Consulting.

Qualification Description

This is a qualification for access consultants who are self-directed and have substantial depth of knowledge and skills to provide expert advice in the provision of access consulting services. Access consultants interpret and apply the requirements of relevant legislation, codes and standards, including building control and anti-discrimination legislation and the National Construction Code (NCC), to ensure compliance of provisions for access for people with disability.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

To achieve this qualification, competency must be demonstrated in:

25 units of competency:

15 core units

10 elective units.

For the elective units:

1 unit must be selected from Group A

5 units must be selected from Group B

remaining units may be selected from Group A or B if not already chosen, or any currently endorsed Training Package or accredited course at the Diploma or higher level provided they contribute to a valid, industry-supported vocational outcome, maintain the Australian Qualifications Framework (AQF) level of this qualification and do not duplicate the outcome of another unit used to achieve the qualification.

Core units
BSBOPS504	Manage business risk
CPCCSV5004A	Apply legislation to urban development and building controls
CPPACC4001	Apply disability awareness to assess and determine access solutions
CPPACC4002	Apply building control legislation to accessibility assessment of small-scale buildings
CPPACC4004	Communicate effectively as an access consultant
CPPACC4005	Conduct building access audits
CPPACC4015	Follow WHS requirements when working at client sites
CPPACC4017	Prepare access reports
CPPACC4022	Work effectively as an access consultant
CPPACC5003	Apply anthropometric principles to accessible building design and fitout
CPPACC5004	Apply building codes and standards to accessible large-scale buildings
CPPACC5006	Apply ergonomic principles to accessible building design and fitout
CPPACC5007	Apply mechanics of human body functions to accessible building design and fitout
CPPACC5010	Provide access advice on the design of the built environment
CPPACC5020	Undertake research on access issues
Elective units Group A: Access consulting electives
CPPACC4006	Conduct playground access audits
CPPACC4007	Conduct streetscape access audits
CPPACC4008	Conduct transport conveyance and boarding device access audits
CPPACC4009	Conduct transport premises access audits
CPPACC4010	Conduct aged care facility access audits
CPPACC4011	Conduct educational facility access audits
CPPACC4012	Conduct outdoor recreation area access audits
Group B: General electives
BSBHRM522	Manage employee and industrial relations
BSBLDR414	Lead team effectiveness
CHCDIV001	Work with diverse people
CHCPOL002	Develop and implement policy
CPPACC5001	Assess building work documentation for access compliance
CPPACC5002	Inspect access compliance during the building process
CPPACC5005	Interpret and apply building control legislation when assessing large-scale buildings for access
CPPACC5008	Assess the construction of existing buildings and new building work required to be accessible
CPPACC5009	Evaluate and select construction materials for accessible buildings
CPPACC5011	Prepare concept designs for accessible building work
CPPACC5012	Prepare written design briefs for accessible building work
CPPACC5013	Prepare and administer tender documentation for accessible building work
CPPACC5014	Prepare contract documentation for accessible building work
CPPACC5015	Prepare specification documentation for accessible building work
CPPACC5016	Provide expert access advice on renovations to private dwellings
CPPACC5017	Provide expert access advice on building renovations
CPPACC5018	Provide expert access advice to complainants or respondents
CPPACC5019	Coordinate the development and implementation of DDA Action Plans
CPPACC6001	Participate as an access expert on an Access Panel
CPPACC6002	Apply performance-based codes and risk management principles when assessing buildings for access
CPPACC6003	Apply unjustifiable hardship principles to assess solutions for access
CPPACC8001	Research and analyse access and use requirements for people with diverse disabilities
CPPACC8002	Research and analyse access solutions for the built environment
CPPDSM5007	Coordinate construction or renovation of facilities
CPPDSM5027	Provide facilities and amenities for property users
MSFFT4010	Identify and calculate production costs
PSPREG004	Promote client compliance

Qualification Mapping Information

CPP50721 Diploma of Access Consulting supersedes and is equivalent to CPP50711 Diploma of Access Consulting.

Links

An Implementation Guide to this Training Package is available at - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPP50921 Diploma of Building Design

Modification History

Release 2	This qualification first released with CPP Property Services Training Package Release 14.0. Numerical typographical errors corrected in Entry Requirements.
Release 1	This qualification first released with CPP Property Services Training Package Release 11.0. Supersedes and is not equivalent to CPP50911 Diploma of Building Design. New entry requirements. Packaging rules changed with reduction in total number of units. Core requirements strengthened and electives limited to meet industry expectations of licensed building designers.

Qualification Description

This qualification reflects the role of drafters who apply their skills to diverse building design projects. Practitioners further develop their drafting expertise and design capabilities to design, draft and document plans, specifications and documentation for buildings of all classifications, as defined in the NCC, to a maximum floor area of 2,000 m2, excluding those of Type A construction.

Practice at this level is underpinned by the ability to analyse and synthesise information from a range of sources to generate design solutions. Practitioners work without supervision and may specialise in residential, commercial, public or industrial projects including new buildings and renovations.

Licensing requirements apply to building design in some states or territories. For further information, check with the relevant regulatory authority.

Entry Requirements

Entry points which demonstrate a candidate’s potential to undertake the CPP50921 Diploma of Building Design are:

CPP40115 Certificate IV in Building Design Drafting, or

CPP40121 Certificate IV in Residential Drafting, or

52757WA Certificate IV in Residential Building Drafting, or

Demonstrated relevant vocational experience, skills and knowledge commensurate with the scope of work covered in the core units of CPP40121 Certificate IV in Residential Drafting.

Packaging Rules

To achieve this qualification, competency must be demonstrated in 12 units of competency consisting of 9 core and 3 elective units. Electives are to be chosen as follows:

all three units from the electives listed below, or

two units from the electives listed below, plus one unit selected from:

the CPP60421 Advanced Diploma of Building Design qualification, or

any current AQF level 5 qualification or accredited course, provided the unit contributes to a valid, industry-supported vocational outcome and do not duplicate the outcome of another unit used to achieve this qualification.

Core
BSBESB402	Establish legal and risk management requirements of new business ventures
CPCCBC4015	Prepare specifications for all construction works
CPPBDN5101	Produce digital 3-D models of building designs
CPPBDN5102	Produce compliant designs for Class 1 and 10 buildings
CPPBDN5103	Produce compliant designs for Class 2-9 buildings up to two storeys
CPPBDN5104	Prepare drawings for planning and building approval for Class 2-9 buildings up to two storeys
CPPBDN5105	Evaluate construction materials and methods for Class 2-9 buildings up to two storeys
CPPBDN5106	Determine compliance requirements for Class 2-9 buildings up to two storeys
CPPBDN5107	Manage contracts for small-scale building design projects
Electives
BSBESB401	Research and develop business plans
BSBPMG426	Apply project risk management techniques
CPPBDN5108	Design timber framed buildings
CPPBDN5109	Recommend sustainability solutions for small-scale building design projects
CPPBDN5110	Inspect and assess sites to inform the design process
CPPBDN5111	Produce rendered animations of 3-D models of small-scale building designs
CPPBDN6106	Produce building information modelling for building design projects
CPCCWHS1001	Prepare to work safely in the construction industry
PUAFIR518	Conduct and record a Bushfire Attack Level (BAL) assessment

Qualification Mapping Information

CPP50921 Diploma of Building Design supersedes and is not equivalent to CPP50911 Diploma of Building Design.

New entry requirements. Packaging rules changed with reduction in total number of units. Core requirements strengthened and electives limited to meet industry expectations of licensed building designers.

Links

The Companion Volume Implementation Guide for the CPP Property Services Training Package is available at - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPP51122 Diploma of Property (Agency Management)

Modification History

Release	Comments
2	This version first released with CPP Property Services Training Package Release 16.1. Clarification of Packaging Rules, Option 1.
1	This version first released with CPP Property Services Training Package Release 16.0. Supersedes and is not equivalent to CPP51119 Diploma of Property (Agency Management).

Qualification Description

This qualification reflects the role of property services principals who apply knowledge of property agency and compliance requirements, ethical standards and consumer preferences to establish and control property services functions.

This qualification applies to residential or commercial practice in real estate sales, real estate property management, strata management, business broking, stock and station, or auctioneering. Depending on units selected in the qualification, one of two occupational options may be awarded:

Diploma of Property (Agency Management), or

Diploma of Property (Agency Management – Strata).

Occupational titles include:

Real Estate Agency Principal

Senior Strata Manager

Strata Management Principal

Agency Manager

Agency Director.

Staff who hold this qualification are responsible and accountable for the work of others and are engaged with:

understanding business systems, structures, property agency practices and business entities

understanding legal and ethical frameworks for property agency operations

developing systems, procedures and protocols for managing property agency functions

establishing and controlling trust accounts and property agency business finances

coordinating ethics, risk and consumer protection systems to meet industry legal and customer expectations and requirements

developing and maintaining knowledge of industry trends

developing and maintaining relationships with lessors, tenants, vendors and buyers, buyers’ agents, owners and owners’ agents

establishing and implementing strategic business plans and operational plans

establishing and implementing agency and individual branding

leading and managing people, including recruitment, induction, coaching and mentoring for teams and individuals

managing work health and safety (WHS) risk to ensure a safe working environment in the property services industry.

Licensing, legislative, regulatory or certification requirements

Licensing, legislative, regulatory or certification requirements apply to real estate practices in all states and territories and may apply to strata community management in some states and territories. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

To be awarded this qualification, competency in one of the two occupational options must be achieved.

Option 1: Diploma of Property (Agency Management)

For the award of CPP51122 Diploma of Property (Agency Management) competency must be demonstrated in:

12 units of competency:

7 core units

5 elective units.

The elective units must ensure the integrity of the Australian Qualifications Framework (AQF) qualification alignment, contribute to a valid, industry-supported vocational outcome and are to be chosen as follows:

a minimum of 3 elective units must be chosen from the elective units listed in Group B below

up to 2 elective units may be chosen from Group A or another current Diploma or Advanced Diploma Training Package qualification provided they do not duplicate the outcome of another unit chosen for the qualification.

Option 2: Diploma of Property (Agency Management - Strata)

For the award of CPP51122 Diploma of Property (Agency Management - Strata) competency must be demonstrated in:

12 units of competency:

7 core units

all 5 elective units in Group A: Strata specialist electives.

Core units
CPPREP5001	Manage compliance in the property industry
CPPREP5002	Establish and monitor property industry trust account management practices
CPPREP5003	Manage ethical practice in the property industry
CPPREP5004	Manage a safe workplace in the property industry
CPPREP5005	Manage teams in the property industry
CPPREP5006	Manage operational finances in the property industry
CPPREP5007	Develop a strategic business plan in the property industry
Elective units Group A: Strata specialist electives
CPCSUS5002	Develop action plans to retrofit existing buildings for energy efficiency
CPPSCM5001	Manage strata community resilience
CPPSCM5002	Conduct strategic planning for strata community sustainable practices and operation
CPPSCM5003	Manage strata community asset maintenance and defects
CPPSCM5004	Perform strategic financial management of a strata community
Group B: General electives
BSBHRM524	Coordinate workforce plan implementation
BSBHRM528	Coordinate remuneration and employee benefits
BSBHRM612	Contribute to the development of employee and industrial relations strategies
BSBLDR522	Manage people performance
BSBLDR602	Provide leadership across the organisation
BSBMKG543	Plan and interpret market research
BSBMKG552	Design and develop marketing communication plans
BSBOPS502	Manage business operational plans
CPPREP4507	Provide property sustainability information in real estate
CPPREP5008	Market the property agency
CPPREP5009	Develop a marketing and service strategy in real estate
CPPREP5010	Manage customer service activities in the property industry
CPPREP5201	Develop and maintain commercial property market intelligence
CPPREP5311	Develop and maintain rural property market knowledge and intelligence

Qualification Mapping Information

CPP51122 Diploma of Property (Agency Management) supersedes and is not equivalent to CPP51119 Diploma of Property (Agency Management).

Links

An Implementation Guide to this Training Package is available at - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPP51222 Diploma of Bushfire Protection Assessment

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 17.0. New qualification.

Qualification Description

This qualification reflects the skills and knowledge required by individuals whose work involves bushfire protection assessment and the application of relevant planning, development and building regulatory requirements. Individuals with this qualification provide advice in a range of government and private practice contexts on planning and building requirements in bushfire prone areas to improve bushfire resilience of property and safety of people.

Licensing, legislative, regulatory or certification requirements may apply to this qualification in some jurisdictions. For further information, check with the relevant authority.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

To achieve this qualification, competence must be demonstrated in 12 units of competency consisting of:

5 core units

7 elective units.

Electives are to be selected as follows:

a minimum of 4 units from Group A and/or Group B

an additional 3 units from Group A, Group B and/or Group C.

Up to 2 of the 3 electives from Group A, Group B and/or Group C may be selected from any current Training Package or accredited course provided they contribute to a valid, industry-supported vocational outcome, maintain the Australian Qualifications Framework (AQF) alignment of this qualification, and do not duplicate the outcome of another unit used to achieve the qualification.

Core units
CPCCSV5004A	Apply legislation to urban development and building controls
CPPBPA5001	Assess factors affecting bushfire behaviour
CPPCOM4001	Manage own work, professional development and ethical behaviour
CPPCOM4002	Implement safe work practices in the property industry
PUAFIR518	Conduct and record a Bushfire Attack Level (BAL) Assessment
Elective units
Group A: Property
CPPBPA5002	Advise on building materials for bushfire resilience
CPPBPA5003	Advise on building design for bushfire resilience
CPPBPA5004	Advise on landscaping design measures for bushfire resilience
CPPBPA5005	Advise on improvements to existing developments for bushfire resilience
Group B: Planning
CPPBPA5006	Prepare a bushfire emergency plan for small scale buildings
CPPBPA5007	Assess statutory planning applications for compliance with bushfire requirements
CPPBPA5008	Assess strategic planning proposals for compliance with bushfire requirements
BSBWRT411	Write complex documents
Group C: General
AHCLPW410	Produce maps for land management purposes
BSBESB401	Research and develop business plans
BSBESB402	Establish legal and risk management requirements of new business ventures
BSBESB403	Plan finances for new business ventures
BSBTWK401	Build and maintain business relationships
CPCCBC4012	Read and interpret plans and specifications

Qualification Mapping Information

No equivalent qualification.

Links

The Companion Volume Implementation Guide for the CPP Property Services Training Package is available at: - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b.

CPP60121 Advanced Diploma of Surveying

Modification History

Release 1	This qualification first released with CPP Property Services Training Package Release 12.0. Supersedes and is equivalent to CPP60116 Advanced Diploma of Surveying.

Qualification Description

This qualification reflects the role of surveyors who carry out highly specialised surveying functions in areas such as mining and engineering construction. Duties involve carrying out precise measurements and control surveys relating to engineering structures and mine sites using highly specialised surveying equipment.

Surveying skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, agriculture and defence.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

This qualification is suitable for an Australian traineeship pathway.

Entry Requirements

Entry points to undertake the CPP60121 Advanced Diploma of surveying are:

CPP50116 Diploma of Surveying

or

CPP50121 Diploma of Surveying

or

demonstrated relevant vocational experience, skills and knowledge commensurate with the scope of work covered in the CPP50121 Diploma of Surveying.

Packaging Rules

To achieve this qualification, competency must be demonstrated in 9 units of competency consisting of:

2 core units

7 elective units.

Electives are to be chosen as follows:

7 units from the electives listed below

or

up to 2 of the 7 elective units may be selected from any current training package provided they contribute to a valid, industry-supported vocational outcome, maintain the integrity of the Australian Qualifications Framework (AQF) level of this qualification and do not duplicate the outcome of another unit used to achieve this qualification.

Core Units
BSBPMG536	Manage project risk
CPPSSI6032	Conduct advanced GNSS control surveys
Elective Units
Group A: Land and Engineering
CPPSSI5044	Develop subdivision survey designs
CPPSSI5046	Set out roads and stormwater systems
CPPSSI5051	Conduct identification surveys
CPPSSI5057	Conduct precision surveys
CPPSSI6035	Conduct complex engineering set-out surveys
CPPSSI6036	Monitor engineering structures
CPPSSI6037	Conduct advanced remote sensing analysis
CPPSSI6040	Develop 2-D and 3-D terrain visualisations
Group B: Mining
CPPSSI6021	Conduct open pit mine surveys
CPPSSI6022	Produce mine drawings
CPPSSI6033	Conduct underground mine surveys
CPPSSI6034	Conduct mining geology project research
CPPSSI6041	Compile mine survey plans

Qualification Mapping Information

CPP60121 Advanced Diploma of Surveying supersedes and is equivalent to CPP60116 Advanced Diploma of Surveying.

Links

The Companion Volume Implementation Guide for the CPP Property Services Training Package is available at - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPP60421 Advanced Diploma of Building Design

Modification History

Release 2	This qualification first released with CPP Property Services Training Package Release 14.0. Updated: CPPACC5006A Apply ergonomic principles to accessible building design and fitout to CPPACC5006 Apply ergonomic principles to accessible building design and fitout CPPACC5011A Prepare a concept design for accessible building work to CPPACC5011 Prepare concept designs for accessible building work in Electives units.
Release 1	This qualification first released with CPP Property Services Training Package Release 11.0. New qualification to strengthen articulation between building design qualifications and to better align with licensing requirements.

Qualification Description

This qualification reflects the role of experienced drafters and building designers who apply their skills to complex building design projects.

Practice at this level is underpinned by the ability to critically analyse and synthesise information from a range of sources to generate design solutions and manage the design project. Practitioners work without supervision to design, draft and document plans, specifications and documentation for building design projects on all classes of buildings, as defined by the National Construction Code (NCC), including those of Type A construction.

Licensing requirements apply to building design in some states or territories. For further information, check with the relevant regulatory authority.

Entry Requirements

Entry points which demonstrate a candidate’s potential to undertake the CPP60420 Advanced Diploma of Building Design are:

CPP50911 Diploma of Building Design, or

CPP50921 Diploma of Building Design, or

Demonstrated relevant vocational experience, skills and knowledge commensurate with the scope of work covered in the core units of CPP50921 Diploma of Building Design.

Packaging Rules

To achieve this qualification, competency must be demonstrated in 8 units of competency, consisting of 6 core and 2 elective units. Electives are to be chosen as follows:

two units from the electives listed below, or

one unit from the electives listed below, plus one unit which may be selected from:

the CPP80221 Graduate Diploma of Building Design qualification, or

any current AQF level 6 qualification or accredited course provided it contributes to a valid, industry-supported vocational outcome and does not duplicate the outcome of another unit used to achieve this qualification.

Core
BSBOPS502	Manage business operational plans
CPPBDN6101	Produce compliant designs for Class 2-9 buildings up to three storeys
CPPBDN6102	Prepare drawings for planning and building approval for Class 2-9 buildings up to three storeys
CPPBDN6103	Evaluate construction materials, methods and services for Class 2-9 buildings up to three storeys
CPPBDN6104	Determine compliance requirements for Class 2-9 building designs up to three storeys
CPPBDN6105	Manage the tendering and contract administration process for a client
Electives
BSBMKG541	Identify and evaluate marketing opportunities
BSBSTR501	Establish innovative work environments
BSBPMG430	Undertake project work
BSBINS512	Monitor business records systems
BSBTWK502	Manage team effectiveness
CPPACC5006	Apply ergonomic principles to accessible building design and fitout
CPPACC5011	Prepare concept designs for accessible building work
CPPBDN6106	Produce building information modelling for building design projects

Qualification Mapping Information

No equivalent qualification.

New qualification to strengthen articulation between building design qualifications and to better align with licensing requirements.

Links

The Companion Volume Implementation Guide for the CPP Property Services Training Package is available at - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPP80221 Graduate Diploma of Building Design

Modification History

Release 2	This qualification first released with CPP Property Services Training Package Release 14.0. Updated: CPPACC8001A Research and analyse access and use requirements for people with diverse disabilities to CPPACC8001 Research and analyse access and use requirements for people with diverse disabilities CPPACC8002A Research and analyse access solutions for the built environment to CPPACC8002 Research and analyse access solutions for the built environment in Elective units.
Release 1	This qualification first released with CPP Property Services Training Package Release 11.0. Supersedes and is not equivalent to CPP80213 Graduate Diploma of Building Design. New entry requirements increase the depth of the qualification.

Qualification Description

This qualification reflects the role of experienced senior building designers who apply substantial specialised knowledge and skills to the management and leadership roles in an organisation or business area.

Practitioners are typically responsible for managing a building design practice and undertaking building design projects covered by the National Construction Code (NCC) including the design of both Type A and Type B constructions. They may specialise in the full range of residential, commercial, public or industrial projects, including new buildings and renovations. In these roles they are required to generate and evaluate complex ideas and to initiate, design and execute the major planning, research, design, operational, compliance and management functions within highly varied or specialised building design contexts. Typically, they would have full responsibility and accountability for the personal output and work of others.

Licensing requirements apply to building design in some states or territories. For further information, check with the relevant regulatory authority.

Entry Requirements

Entry points which demonstrate a candidate’s potential to undertake the CPP80221 Graduate Diploma of Building Design are relevant vocational experience in building design and related project and business experience in addition to:

CPP60421 Advanced Diploma of Building Design, or

22477VIC Advanced Diploma of Building Design (Architectural), or

Higher education qualification relevant to building design AND demonstrated skills and knowledge commensurate with the scope of work covered in the core units of CPP60421 Advanced Diploma of Building Design, or

Demonstrated relevant vocational experience, skills and knowledge commensurate with the scope of work covered in the core units of CPP60421 Advanced Diploma of Building Design.

Packaging Rules

To achieve this qualification, competency must be demonstrated in 7 units of competency, consisting of 4 core and 3 elective units. Electives are to be chosen as follows:

three units from the electives listed below, or

two units from the electives listed below, plus one unit which may be selected from:

any current AQF level 8 qualification or accredited course provided it contributes to a valid, industry-supported vocational outcome and does not duplicate the outcome of another unit used to achieve this qualification.

Core
CPPBDN8101	Advise on construction materials and methods for large and complex building design projects
CPPBDN8102	Advise on compliance requirements for large and complex building design projects
CPPBDN8103	Scope and initiate large and complex building design projects
CPPBDN8104	Manage the design of large and complex building design projects
Elective
CPCMCM8001	Plan and manage complex projects
CPCMCM8002	Manage the quality of projects and processes
CPPACC8001	Research and analyse access and use requirements for people with diverse disabilities
CPPACC8002	Research and analyse access solutions for the built environment
CPPBDN8105	Lead the building design team
CPPBDN8106	Implement new building design technologies

Qualification Mapping Information

CPP80221 Graduate Diploma of Building Design supersedes and is not equivalent to CPP80213 Graduate Diploma of Building Design.

New entry requirements increase the depth of the qualification.

Links

The Companion Volume Implementation Guide for the CPP Property Services Training Package is available at - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC4001 Apply disability awareness to assess and determine access solutions

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4001A Apply disability awareness to assessing access situations. Minor change to unit title to clarify outcome. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to apply disability awareness when assessing access situations and determining solutions to environmental barriers to meet the requirements of relevant legislation, codes and standards.

This unit is for individuals who work independently using specialised knowledge to conduct a range of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Apply disability awareness when dealing with clients.	1.1	Identify current definitions of disability as defined in relevant legislation and apply to client requirements.
1.2	Identify current definitions of disability discrimination as defined in relevant legislation and apply to client requirements.
1.3	Consult with client to address impact of disability on access requirements.
2	Apply disability awareness when assessing environmental and service issues.	2.1	Assess environmental and service issues and apply to client requirements.
2.2	Identify impact of environmental barriers on disability and apply to client requirements.
3	Apply disability awareness when determining access solutions.	3.1	Interpret relevant documentation to identify environmental barriers and associated access requirements to meet client needs.
3.2	Identify potential access solutions to meet client requirements.
3.3	Negotiate with client to finalise access solutions and benefits to meet the needs of people with disability.
3.4	Record outcomes and retain all documentation for future reference according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC4001A Apply disability awareness to assessing access situations.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC4001 Apply disability awareness to assess and determine access solutions

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4001A Apply disability awareness to assessing access situations. Minor change to unit title to clarify outcome. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by applying disability awareness to assess access situations and determine access solutions to meet the needs of two different clients.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

barriers to full participation in the community by people with disability

benefits of removing access barriers for people with disability and the general community

Commonwealth, state and territory legislation, regulations, codes and standards relevant to access consulting activities:

anti-discrimination and disability discrimination

building control including local government regulations and by-laws and the National Construction Code (NCC)

Disability (Access to Premises – Buildings) Standards 2010 and Disability Standards for Accessible Public Transport 2002 under the Disability Discrimination Act 1992 (or their successors) - known as the Access to Premises Standards and Transport Standards

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

interpersonal communication strategies used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

social constructs of disability and the impact of own attitudes on working with people with disability

types of disability and limitations that each disability places on an individual’s ability to access the environment:

acquired brain injury

autism spectrum disorder

cognitive disability

developmental delay

intellectual disability

neurological impairment

physical disability

sensory disability, including hearing and vision impairment

speech/language disability

types of environmental barriers and service issues that impact on any of the impairments that people with disability might have

types of access solutions to environmental barriers that permit people with disability to live independent and productive lives in the community

workplace requirements for applying disability awareness when assessing and determining access solutions:

documentation and records administration

quality

work role boundaries - responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC4002 Apply building control legislation to accessibility assessment of small-scale buildings

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4002A Apply building control legislation to assess small-scale buildings for access. Minor change to unit title to clarify outcome. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to apply building control legislation to assess the accessibility of small-scale buildings. Small-scale buildings are buildings of any Class as defined in the National Construction Code (NCC), but which do not exceed 2,000 square metres in floor area. The unit includes understanding the Australian common law system and the various sources of law applicable to the accessibility of small-scale building developments and identifying and applying the relevant professional code of practice required for the assessment and inspection of buildings.

This unit is for individuals who work independently using specialised knowledge to conduct a range of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Identify legal requirements relating to small-scale buildings.	1.1	Identify legal requirements associated with the provision of access to small-scale buildings from relevant building control and anti-discrimination legislation.
1.2	Identify and document legislative benefits and building accessibility enforcement strategies.
1.3	Identify processes for addressing regulatory non-compliance issues and prepare related working documentation in a format suitable for review by a building certifier.
2	Identify and implement professional code of practice.	2.1	Identify and interpret professional code of practice applicable to assessment activities.
2.2	Identify and document duty of care obligations associated with assessment activities to meet common law requirements.
2.3	Identify potential conflicts of interest associated with assessment activities and seek guidance from relevant persons as required.
2.4	Implement strategies to develop and maintain effective working relationships with building certifiers.
3	Apply legal requirements to accessibility assessment of small-scale building.	3.1	Interpret relevant documentation to assess compliance of small-scale building accessibility with relevant legislation.
3.2	Consult with relevant persons to discuss accessibility of small-scale building and any identified regulatory non-compliances.
3.3	Record outcomes and retain all documentation for future reference according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC4002A Apply building control legislation to assess small-scale buildings for access.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC4002 Apply building control legislation to accessibility assessment of small-scale buildings

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4002A Apply building control legislation to assess small-scale buildings for access. Minor change to unit title to clarify outcome. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by applying building control legislation to accessibility assessments for two small-scale buildings in the following Classes as defined by the National Construction Code (NCC):

one building in Class 1

one building included in Classes 2-9.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Australian administrative law system applicable to the accessibility of small-scale buildings

building and construction terminology and definitions relevant to accessibility assessments of small-scale buildings

Commonwealth, state and territory legislation, regulations, standards and codes relevant to access consulting activities:

anti-discrimination and disability discrimination

building control including local government regulations and by-laws

NCC building classifications and access requirements

Disability (Access to Premises – Buildings) Standards 2010 under the Disability Discrimination Act 1992 (or their successors) – known as the Access to Premises Standards

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

industry codes of practice and ethics relevant to access consulting and definitions of:

duty of care as it relates to common law

conflict of interest

legal terminology, definitions, processes and procedures used in standard court operations

responsibilities and statutory duties of building certifiers

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for applying building control legislation to accessibility assessments of small-scale buildings:

documentation and records administration

quality

work role boundaries - responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC4003 Assess accessibility of construction plans

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4003A Assess construction plans. Minor change to unit title to clarify outcome. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to work with clients to ensure that construction plans provide adequate access for people with disability. It includes assessing construction plans and working drawings against the accessibility requirements of relevant legislation, codes and standards and preparing a construction plan assessment report.

This unit is for individuals who work independently using specialised knowledge to conduct a range of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Respond to client enquiry.	1.1	Identify client requesting construction plan assessment and establish their authority to act according to workplace requirements.
1.2	Consult with client to clarify assessment requirements and confirm own competence and organisational capability to respond to client needs.
1.3	Obtain and document client authority to proceed with assessment activities according to workplace requirements.
2	Establish client relationship.	2.1	Negotiate to confirm contractual arrangements with client, and document and store agreement according to workplace and regulatory requirements.
2.2	Negotiate and finalise written client brief, including detailed assessment instructions, according to workplace requirements.
2.3	Obtain copies of all relevant documentation for assessment according to workplace requirements.
2.4	Record all documentation received according to workplace requirements.
3	Assess construction plans.	3.1	Assess relevant documentation and carry out required measurements and calculations according to workplace requirements.
3.2	Document identified non-compliances and rectification strategies to meet regulatory and workplace requirements.
4	Report on construction plan assessment.	4.1	Prepare construction plan assessment report to meet contractual and workplace requirements.
4.2	Review draft construction plan assessment report in consultation with relevant persons and incorporate feedback into final report.
4.3	Forward construction plan assessment report to client according to contractual arrangements.
4.4	Maintain copies of construction plan assessment report and associated documentation for future reference according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC4003A Assess construction plans.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC4003 Assess accessibility of construction plans

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4003A Assess construction plans. Minor change to unit title to clarify outcome. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by assessing the accessibility of construction plans for two different clients.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Commonwealth, state and territory legislation, regulations, codes and standards relevant to access consulting activities:

anti-discrimination and disability discrimination

building control including local government regulations and by-laws

National Construction Code (NCC) building classifications and access requirements

Disability (Access to Premises – Buildings) Standards 2010 under the Disability Discrimination Act 1992 (or their successors) – known as the Access to Premises Standards

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

interpersonal communication strategies used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

measurements and calculations used to determine provisions for access

types of construction plans and drawings and methods for their interpretation

negotiation techniques

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for assessing the accessibility of construction plans:

documentation and records administration

format and content of:

client contractual arrangements

construction plan assessment reports

quality

work role boundaries - responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC4004 Communicate effectively as an access consultant

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4004A Communicate effectively as an access consultant. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to communicate effectively with clients and stakeholders involved in the provision of access consulting services to ensure effective relationships and compliance with relevant legislation, regulations, codes and standards for access for people with disability.

This unit is for individuals who work independently using specialised knowledge to conduct a range of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Communicate effectively with clients and other stakeholders.	1.1	Identify information needs of clients and other stakeholders according to workplace requirements.
1.2	Source information that can be used to provide current and reliable client advice on issues related to the provision of access and compliance according to workplace requirements.
1.3	Use effective interpersonal skills and communication techniques to provide clear and accurate information to clients and other stakeholders according to workplace requirements.
1.4	Use technologies to prepare written reports for clients and other stakeholders in a timely manner according to workplace requirements.
1.5	Arrange and conduct meetings with clients and other stakeholders to provide information and advice according to workplace requirements.
2	Communicate effectively to achieve workplace objectives and resolve conflict.	2.1	Respond to requests for information in a prompt and positive manner to meet client and workplace objectives.
2.2	Negotiate with relevant persons to resolve conflict according to workplace requirements.
3	Maintain workplace records and documentation.	3.1	Complete workplace documentation, reports and client records legibly and promptly according to workplace requirements.
3.2	Include access advice and information that complies with relevant standards, codes and legislation in reports, client records and other workplace documentation.
3.3	Maintain client records, reports and other workplace documentation for future reference according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC4004A Communicate effectively as an access consultant.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC4004 Communicate effectively as an access consultant

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4004A Communicate effectively as an access consultant. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by communicating effectively to provide access consulting services to two different clients.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Commonwealth, state and territory legislation, regulations, standards and codes relevant to access consulting activities:

anti-discrimination and disability discrimination

Disability (Access to Premises – Buildings) Standards 2010 and Disability Standards for Accessible Public Transport 2002 under the Disability Discrimination Act 1992 (or their successors) - known as the Access to Premises Standards and Transport Standards

National Construction Code (NCC) building classifications and access requirements

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

communication techniques:

active listening

demonstrating flexibility and willingness to negotiate

negotiation to resolve conflict

providing opportunities to clarify understanding

questioning and seeking feedback

summarising and paraphrasing to check understanding

using culturally sensitive language and concepts

using appropriate body language

using effective presentation aids

using effective questioning and responding to establish rapport

interpersonal communication strategies used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

methods for facilitating meetings with clients, colleagues and other stakeholders to exchange information

principles of the communication process

sources of reliable and current access documentation to meet the requirements of relevant legislation, standards and codes

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for communicating with clients and other stakeholders:

client service

documentation, reports and records administration

work role boundaries - responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC4005 Conduct building access audits

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4005A Conduct a building access audit. Minor change to unit title. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to inspect existing buildings to assess provisions for access for people with disability. It includes assessing car parking provisions and continuous accessible paths of travel against the accessibility requirements of relevant legislation, codes and standards and preparing an access audit report. Existing buildings do not include buildings that are part of transport premises, aged care or educational facilities.

This unit is for individuals who work independently using specialised knowledge to conduct a range of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Respond to client enquiry.	1.1	Identify client requesting building access audit and establish their authority to act according to workplace requirements.
1.2	Consult with client to clarify access audit requirements and confirm own competence and organisational capability to respond to client needs.
1.3	Obtain and document client authority to proceed with access audit activities according to workplace requirements.
2	Establish client relationship.	2.1	Negotiate to confirm contractual arrangements with client, and document and store agreement according to regulatory and workplace requirements.
2.2	Negotiate and finalise written client brief, including detailed access audit instructions, according to workplace requirements.
2.3	Obtain copies of all relevant documentation for building access audit according to workplace requirements.
2.4	Record all documentation received according to workplace requirements.
3	Prepare for building access audit.	3.1	Prepare building access audit checklist appropriate to scale of audit task.
3.2	Arrange and brief personnel required to efficiently conduct building access audit according to workplace requirements.
3.3	Select and prepare required tools and equipment according to workplace requirements.
3.4	Access site according to agreed site access arrangements in consultation with relevant persons.
4	Carry out building access audit.	4.1	Interpret relevant documentation and carry out site measurements and calculations according to workplace requirements.
4.2	Assess external areas within property boundary, including reserved disability parking and continuous path of travel, for compliance with regulatory requirements.
4.3	Assess accessible paths of travel to and within all spaces in the building for compliance with regulatory requirements.
4.4	Document identified non-compliances and rectification strategies to meet regulatory and workplace requirements.
5	Report on building access audit.	5.1	Prepare building access audit report to meet contractual and workplace requirements.
5.2	Review draft building access audit report in consultation with relevant persons and incorporate feedback into final report.
5.3	Forward building access audit report to client according to contractual arrangements.
5.4	Maintain copies of building access audit report and associated documentation for future reference according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC4005A Conduct a building access audit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC4005 Conduct building access audits

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4005A Conduct a building access audit. Minor change to unit title. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by conducting access audits of two different buildings.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Commonwealth, state and territory legislation, regulations, codes and standards relevant to access consulting activities:

anti-discrimination and disability discrimination

building control including local government regulations and by-laws

National Construction Code (NCC) building classifications and access requirements

Disability (Access to Premises – Buildings) Standards 2010 under the Disability Discrimination Act 1992 (or their successors) – known as the Access to Premises Standards

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

interpersonal communication strategies used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

measurements and calculations used to determine provisions for access

methods for inspecting buildings to assess provisions for access for people with disability:

types of measurements and calculations used

minimum requirements of building spaces

purpose of building access audits

negotiation techniques

purpose and content of building access audit checklists

strategies that can be used to address areas of access non-compliance

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for conducting building access audits:

documentation and records administration

format and content of:

client contractual arrangements

building access audit reports

quality

site access arrangements

work health and safety (WHS) including personal protective equipment (PPE)

work role boundaries - responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, tools and equipment, buildings and technologies required to achieve the performance criteria and performance evidence.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC4006 Conduct playground access audits

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4006A Conduct a playground access audit. Minor change to unit title. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to inspect playgrounds to assess their usability by people with disability against the requirements of relevant Australian Standards and legislation. It includes assessing playground elements and continuous accessible paths of travel and interconnectivity and preparing an access audit report.

This unit is for individuals who work independently using specialised knowledge to conduct a range of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Respond to client enquiry.	1.1	Identify client requesting playground access audit and establish their authority to act according to workplace requirements.
1.2	Consult with client to clarify access audit requirements and confirm own competence and organisational capability to respond to client needs.
1.3	Obtain and document client authority to proceed with access audit activities according to workplace requirements.
2	Establish client relationship.	2.1	Negotiate to confirm contractual arrangements with client, and document and store agreement according to regulatory and workplace requirements.
2.2	Negotiate and finalise written client brief, including detailed access audit instructions, according to workplace requirements.
2.3	Obtain copies of all relevant documentation for playground access audit according to workplace requirements.
2.4	Record all documentation received according to workplace requirements.
3	Prepare for playground access audit.	3.1	Prepare playground access audit checklist appropriate to scale of audit task.
3.2	Arrange and brief personnel required to efficiently conduct playground access audit according to workplace requirements.
3.3	Select and prepare required tools and equipment according to workplace requirements.
3.4	Access site according to agreed site access arrangements in consultation with relevant persons.
4	Carry out playground access audit.	4.1	Interpret relevant documentation and carry out required measurements and calculations according to workplace requirements.
4.2	Assess playground access from property boundary, car park or passenger set-down area for compliance with regulatory requirements.
4.3	Assess play components, associated installations, and open playing spaces for compliance with regulatory requirements.
4.4	Document identified non-compliances and rectification strategies to meet regulatory and workplace requirements.
5	Report on playground access audit.	5.1	Prepare playground access audit report to meet contractual and workplace requirements.
5.2	Review draft playground access audit report in consultation with relevant persons and incorporate feedback into final report.
5.3	Forward playground access audit report to client according to contractual arrangements.
5.4	Maintain copies of playground access audit report and associated documentation for future reference according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC4006A Conduct a playground access audit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC4006 Conduct playground access audits

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4006A Conduct a playground access audit. Minor change to unit title. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by conducting access audits of two different playgrounds.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Commonwealth, state and territory legislation, regulations and Australian Standards relevant to playground access audits:

anti-discrimination and disability discrimination

principles of universal design

privacy and confidentiality

concept of play:

importance of play to all children

links between play patterns and child developmental stages

types of play: creative play, physical play and social play

interpersonal communication strategies used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

methods for assessing access of playgrounds for people with disability:

types of measurements and calculations used to determine provisions for access

minimum requirements of playground spaces and special areas

types of play components and other installations in playgrounds

negotiation techniques

purpose and content of playground access audit checklists

strategies that can be used to address areas of access non-compliance associated with playgrounds

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for conducting playground access audits:

documentation and records administration

format and content of:

client contractual arrangements

playground access audit reports

quality

site access arrangements

work health and safety (WHS) including personal protective equipment (PPE)

work role boundaries - responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, tools and equipment, playgrounds and technologies required to achieve the performance criteria and performance evidence.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC4007 Conduct streetscape access audits

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4007A Conduct a streetscape access audit. Minor change to unit title. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to conduct access audits of the urban streetscape against the requirements of relevant legislation and standards. It includes assessing car parking, footpaths, wayfinding aids and accessibility features for people with disability and preparing an access audit report.

This unit is for individuals who work independently using specialised knowledge to conduct a range of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Respond to client enquiry.	1.1	Identify client requesting streetscape access audit and establish their authority to act according to workplace requirements.
1.2	Consult with client to clarify access audit requirements and confirm own competence and organisational capability to respond to client needs.
1.3	Obtain and document client authority to proceed with access audit activities according to workplace requirements.
2	Establish client relationship.	2.1	Negotiate to confirm contractual arrangements with client, and document and store agreement according to regulatory and workplace requirements.
2.2	Negotiate and finalise written client brief, including detailed access audit instructions, according to workplace requirements.
2.3	Obtain copies of all relevant documentation for streetscape access audit according to workplace requirements.
2.4	Record all documentation received according to workplace requirements.
3	Prepare for streetscape access audit.	3.1	Prepare streetscape access audit checklist appropriate to scale of audit task.
3.2	Arrange and brief personnel required to efficiently conduct streetscape access audit according to workplace requirements.
3.3	Select and prepare required tools and equipment according to workplace requirements.
3.4	Access site according to agreed site access arrangements in consultation with relevant persons.
4	Carry out streetscape access audit.	4.1	Interpret relevant documentation for streetscape district and carry out required measurements and calculations according to workplace requirements.
4.2	Assess on-street car parking and provisions for designated accessible parking for compliance with regulatory requirements.
4.3	Assess accessibility of pedestrian footpaths for compliance with regulatory requirements.
4.4	Assess provision of wayfinding aids and accessibility features for compliance with regulatory requirements.
4.5	Document identified non-compliances and rectification strategies to meet regulatory and workplace requirements.
5	Report on streetscape access audit.	5.1	Prepare streetscape access audit report to meet contractual and workplace requirements.
5.2	Review draft streetscape access audit report in consultation with relevant persons and incorporate feedback into final report.
5.3	Forward streetscape access audit report to client according to contractual arrangements.
5.4	Maintain copies of streetscape access audit report and associated documentation for future reference according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC4007A Conduct a streetscape access audit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC4007 Conduct streetscape access audits

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4007A Conduct a streetscape access audit. Minor change to unit title. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by conducting two different streetscape access audits.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Commonwealth, state and territory legislation, regulations and standards relevant to streetscape access audits:

anti-discrimination and disability discrimination

Disability Standards for Accessible Public Transport 2002 under the Disability Discrimination Act 1992 (or their successors) – known as the Transport Standards

principles of universal design

privacy and confidentiality

interpersonal communication strategies used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

methods for assessing streetscape access for people with disability:

accessibility features for people with disability to ensure continuous accessible paths of travel

minimum requirements of streetscape spaces including pedestrian footpaths required to be accessible

purpose and types of wayfinding aids

requirements for designated accessible parking

measurements and calculations used to determine provisions for access

negotiation techniques

purpose and content of streetscape access audit checklists

strategies that can be used to address areas of access non-compliance associated with streetscapes

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for conducting streetscape access audits:

documentation and records administration

format and content of:

client contractual arrangements

streetscape access audit reports

quality

site access arrangements

work health and safety (WHS) including personal protective equipment (PPE)

work role boundaries – responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, tools and equipment, streetscapes and technologies required to achieve the performance criteria and performance evidence.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC4008 Conduct transport conveyance and boarding device access audits

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4008A Conduct a transport conveyance and boarding device access audit. Minor change to unit title. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to inspect transport conveyances and boarding devices against the requirements of relevant legislation and standards to ensure accessibility for people with disability. Transport conveyances are those used to provide a public transport service, such as aircraft, buses, taxis, ferries, trains and trams/light rail. The unit includes assessing fitout and continuous accessible paths of travel and preparing an access audit report.

This unit is for individuals who work independently using specialised knowledge to conduct a range of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Respond to client enquiry.	1.1	Identify client requesting transport conveyance and boarding device access audit and establish their authority to act according to workplace requirements.
1.2	Consult with client to clarify access audit requirements and confirm own competence and organisational capability to respond to client needs.
1.3	Obtain and document client authority to proceed with access audit activities according to workplace requirements.
2	Establish client relationship.	2.1	Negotiate to confirm contractual arrangements with client, and document and store agreement according to regulatory and workplace requirements.
2.2	Negotiate and finalise written client brief, including detailed access audit instructions, according to workplace requirements.
2.3	Obtain copies of all relevant documentation for transport conveyance and boarding device access audit according to workplace requirements.
2.4	Record all documentation received according to workplace requirements.
3	Prepare for transport conveyance and boarding device access audit.	3.1	Prepare transport conveyance and boarding device access audit checklist appropriate to scale of audit task.
3.2	Arrange and brief personnel required to efficiently conduct transport conveyance and boarding device access audit according to workplace requirements.
3.3	Select and prepare required tools and equipment according to workplace requirements.
3.4	Access site according to agreed site access arrangements in consultation with relevant persons.
4	Carry out transport conveyance and boarding device access audit.	4.1	Interpret relevant documentation for transport conveyance and boarding device and carry out required measurements and calculations according to workplace requirements.
4.2	Assess boarding device for compliance with regulatory requirements.
4.3	Assess accessible paths of travel to, and within all spaces of, transport conveyance for compliance with regulatory requirements.
4.4	Assess transport conveyance fitout for compliance with regulatory requirements.
4.5	Document identified non-compliances and rectification strategies to meet regulatory and workplace requirements.
5	Report on transport conveyance and boarding device access audit.	5.1	Prepare transport conveyance and boarding device access audit report to meet contractual and workplace requirements.
5.2	Review draft transport conveyance and boarding device access audit report in consultation with relevant persons and incorporate feedback into final report.
5.3	Forward transport conveyance and boarding device access audit report to client according to contractual arrangements.
5.4	Maintain copies of transport conveyance and boarding device access audit report and associated documentation for future reference according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC4008A Conduct a transport conveyance and boarding device access audit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC4008 Conduct transport conveyance and boarding device access audits

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4008A Conduct a transport conveyance and boarding device access audit. Minor change to unit title. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by conducting access audits of two different types of transport conveyances and their boarding devices.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Commonwealth, state and territory legislation, regulations and standards relevant to transport conveyance and boarding device access audits:

anti-discrimination and disability discrimination

Disability Standards for Accessible Public Transport 2002 under the Disability Discrimination Act 1992 (or their successors) – known as the Transport Standards

principles of universal design

privacy and confidentiality

interpersonal communication strategies used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

methods for assessing transport conveyance and boarding device access for people with disability:

measurements and calculations used to determine provisions for access

fitout of transport conveyances required to be accessible

minimum requirements of transport conveyance spaces

negotiation techniques

purpose and content of transport conveyance and boarding device access audit checklists

strategies that can be used to address areas of access non-compliance associated with transport conveyance and boarding devices

types of disability and limitations that each disability places on an individual’s ability to access the environment

types of transport conveyances used to provide a public transport service and their associated boarding devices

workplace requirements for conducting transport conveyance and boarding device access audits:

documentation and records administration

format and content of:

client contractual arrangements

transport conveyance and boarding device access audit reports

quality

site access arrangements

work health and safety (WHS) including personal protective equipment (PPE)

work role boundaries – responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, tools and equipment, transport conveyances, boarding devices and technologies required to achieve the performance criteria and performance evidence.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC4009 Conduct transport premises access audits

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4009A Conduct a transport premises access audit. Minor change to unit title. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to inspect transport premises to ensure accessibility for people with disability against the requirements of relevant legislation, codes and standards. Transport premises are buildings used by passengers to access public transport. The unit includes assessing car parking, fitout and continuous accessible paths of travel and preparing an access audit report.

This unit is for individuals who work independently using specialised knowledge to conduct a range of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Respond to client enquiry.	1.1	Identify client requesting transport premises access audit and establish their authority to act according to workplace requirements.
1.2	Consult with client to clarify access audit requirements and confirm own competence and organisational capability to respond to client needs.
1.3	Obtain and document client authority to proceed with access audit activities according to workplace requirements.
2	Establish client relationship	2.1	Negotiate to confirm contractual arrangements with client, and document and store agreement according to regulatory and workplace requirements.
2.2	Negotiate and finalise written client brief, including detailed access audit instructions, according to workplace requirements.
2.3	Obtain copies of all relevant documentation for transport premises access audit according to workplace requirements.
2.4	Record all documentation received according to workplace requirements.
3	Prepare for transport premises access audit.	3.1	Prepare transport premises access audit checklist appropriate to scale of audit task.
3.2	Arrange and brief personnel required to efficiently conduct transport premises access audit according to workplace requirements.
3.3	Select and prepare required tools and equipment according to workplace requirements.
3.4	Access site according to agreed site access arrangements in consultation with relevant persons.
4	Carry out transport premises access audit.	4.1	Interpret relevant documentation for transport premises and carry out required measurements and calculations according to workplace requirements.
4.2	Assess outdoor areas within property boundary for compliance with regulatory requirements.
4.3	Assess on-site car parking and provisions for designated accessible parking for compliance with regulatory requirements.
4.4	Assess accessible paths of travel to, and within all spaces of, transport premises for compliance with regulatory requirements.
4.5	Assess transport premises fitout for compliance with regulatory requirements.
4.6	Document identified non-compliances and rectification strategies to meet regulatory and workplace requirements.
5	Report on transport premises access audit.	5.1	Prepare transport premises access audit report to meet contractual and workplace requirements.
5.2	Review draft transport premises access audit report in consultation with relevant persons and incorporate feedback into final report.
5.3	Forward transport premises access audit report to client according to contractual arrangements.
5.4	Maintain copies of transport premises access audit report and associated documentation for future reference according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC4009A Conduct a transport premises access audit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC4009 Conduct transport premises access audits

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4009A Conduct a transport premises access audit. Minor change to unit title. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by conducting access audits of two different types of transport premises.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Commonwealth, state and territory legislation, regulations, codes and standards relevant to transport premises access audits:

anti-discrimination and disability discrimination

Disability (Access to Premises - Buildings) Standards 2010 and Disability Standards for Accessible Public Transport 2002 under the Disability Discrimination Act 1992 (or their successors) - known as the Access to Premises Standards and Transport Standards

National Construction Code (NCC) building classifications and access requirements

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

interpersonal communication strategies used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

methods for assessing transport premises access for people with disability:

measurements and calculations used to determine provisions for access

fitout of transport premises required to be accessible

minimum requirements of transport premises spaces

negotiation techniques

purpose and content of transport premises audit checklists

strategies that can be used to address areas of access non-compliance associated with transport premises

types of disability and limitations that each disability places on an individual’s ability to access the environment

types of buildings that can be classified as transport premises according to the NCC

workplace requirements for conducting transport premises access audits:

documentation and records administration

format and content of:

client contractual arrangements

transport premises access audit reports

quality

site access arrangements

work health and safety (WHS) including personal protective equipment (PPE)

work role boundaries - responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, tools and equipment, transport premises and technologies required to achieve the performance criteria and performance evidence.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC4010 Conduct aged care facility access audits

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4010A Conduct an aged care facility access audit. Minor change to unit title. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to inspect aged care facilities to ensure their usability by people with disability to meet the requirements of relevant legislation, codes and standards. The unit includes assessing each amenity of the facility and preparing an access audit report.

This unit is for individuals who work independently using specialised knowledge to conduct a range of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Respond to client enquiry.	1.1	Identify client requesting aged care facility access audit and establish their authority to act according to workplace requirements.
1.2	Consult with client to clarify access audit requirements and confirm own competence and organisational capability to respond to client needs.
1.3	Obtain and document client authority to proceed with access audit activities according to workplace requirements.
2	Establish client relationship.	2.1	Negotiate to confirm contractual arrangements with client, and document and store agreement according to regulatory and workplace requirements.
2.2	Negotiate and finalise written client brief, including detailed access audit instructions, according to workplace requirements.
2.3	Obtain copies of all relevant documentation for aged care facility access audit according to workplace requirements.
2.4	Record all documentation received according to workplace requirements.
3	Prepare for aged care facility access audit.	3.1	Prepare aged care facility access audit checklist appropriate to scale of audit task.
3.2	Arrange and brief personnel required to efficiently conduct aged care facility access audit according to workplace requirements.
3.3	Select and prepare required tools and equipment according to workplace requirements.
3.4	Access site according to agreed site access arrangements in consultation with relevant persons.
4	Carry out aged care facility access audit.	4.1	Interpret relevant documentation for aged care facility and carry out required measurements and calculations according to workplace requirements.
4.2	Assess access from the property boundary, car park or passenger set-down area to the aged care facility for compliance with regulatory requirements.
4.3	Assess the accessibility of each amenity for compliance with regulatory requirements.
4.4	Document identified non-compliances and rectification strategies to meet regulatory and workplace requirements.
5	Report on aged care facility access audit.	5.1	Prepare aged care facility access audit report to meet contractual and workplace requirements.
5.2	Review draft aged care facility access audit report in consultation with relevant persons and incorporate feedback into final report.
5.3	Forward aged care facility access audit report to client according to contractual arrangements.
5.4	Maintain copies of aged care facility access audit report and associated documentation for future reference according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC4010A Conduct an aged care facility access audit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC4010 Conduct aged care facility access audits

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4010A Conduct an aged care facility access audit. Minor change to unit title. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by conducting access audits of two different aged care facilities.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Commonwealth, state and territory legislation, regulations, codes and standards relevant to aged care facility access audits:

anti-discrimination and disability discrimination

Disability (Access to Premises – Buildings) Standards 2010 under the Disability Discrimination Act 1992 (or their successors) – known as the Access to Premises Standards

National Construction Code (NCC) building classifications and access requirements

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

interpersonal communication strategies used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

methods for assessing aged care facility access for people with disability:

measurements and calculations used to determine provisions for access

minimum requirements of aged care facility amenities

purpose of aged care facility access audits

negotiation techniques

purpose and content of aged care facility audit checklists

strategies that can be used to address areas of access non-compliance associated with aged care facilities

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for conducting aged care facility access audits:

documentation and records administration

format and content of:

client contractual arrangements

aged care facility access audit reports

quality

site access arrangements

work health and safety (WHS) including personal protective equipment (PPE)

work role boundaries - responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, tools and equipment, aged care facilities and technologies required to achieve the performance criteria and performance evidence.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC4011 Conduct educational facility access audits

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4011A Conduct an educational facility access audit. Minor change to unit title. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to inspect educational facilities to assess their usability by people with disability against the requirements of relevant legislation, codes and standards. The unit includes assessing each amenity of the educational facility and preparing an access audit report.

This unit is for individuals who work independently using specialised knowledge to conduct a range of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Respond to client enquiry.	1.1	Identify client requesting educational facility access audit and establish their authority to act according to workplace requirements.
1.2	Consult with client to clarify access audit requirements and confirm own competence and organisational capability to respond to client needs.
1.3	Obtain and document client authority to proceed with access audit activities according to workplace requirements.
2	Establish client relationship.	2.1	Negotiate to confirm contractual arrangements with client, and document and store agreement according to regulatory and workplace requirements.
2.2	Negotiate and finalise written client brief, including detailed access audit instructions, according to workplace requirements.
2.3	Obtain copies of all relevant documentation for educational facility access audit according to workplace requirements.
2.4	Record all documentation received according to workplace requirements.
3	Prepare for educational facility access audit.	3.1	Prepare educational facility access audit checklist appropriate to scale of audit task.
3.2	Arrange and brief personnel required to efficiently conduct educational facility access audit according to workplace requirements.
3.3	Select and prepare required tools and equipment according to workplace requirements.
3.4	Access site according to agreed site access arrangements in consultation with relevant persons.
4	Carry out educational facility access audit.	4.1	Interpret relevant documentation for educational facility and carry out required measurements and calculations according to workplace requirements.
4.2	Assess access from the property boundary, car park or passenger set-down area to the educational facility for compliance with regulatory requirements.
4.3	Assess the accessibility of each amenity for compliance with regulatory requirements.
4.4	Document identified non-compliances and rectification strategies to meet regulatory and workplace requirements.
5	Report on educational facility access audit.	5.1	Prepare educational facility access audit report to meet contractual and workplace requirements.
5.2	Review draft educational facility access audit report in consultation with relevant persons and incorporate feedback into final report.
5.3	Forward educational facility access audit report to client according to contractual arrangements.
5.4	Maintain copies of educational facility access audit report and associated documentation for future reference according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC4011A Conduct an educational facility access audit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC4011 Conduct educational facility access audits

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4011A Conduct an educational facility access audit. Minor change to unit title. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by conducting access audits of two different educational facilities.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Commonwealth, state and territory legislation, regulations, codes and standards relevant to educational facility access audits:

anti-discrimination and disability discrimination

Disability (Access to Premises – Buildings) Standards 2010 under the Disability Discrimination Act 1992 (or their successors) – known as the Access to Premises Standards

National Construction Code (NCC) building classifications and access requirements

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

interpersonal communication strategies used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

methods for assessing educational facility access for people with disability:

measurements and calculations used to determine provisions for access

minimum requirements of educational facility amenities

purpose of educational facility access audits

negotiation techniques

purpose and content of educational facility audit checklists

strategies that can be used to address areas of access non-compliance associated with educational facilities

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for conducting educational facility access audits:

documentation and records administration

format and content of:

client contractual arrangements

educational facility access audit reports

quality

site access arrangements

work health and safety (WHS) including personal protective equipment (PPE)

work role boundaries – responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, tools and equipment, educational facilities and technologies required to achieve the performance criteria and performance evidence.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC4012 Conduct outdoor recreation area access audits

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4012A Conduct an outdoor recreation area access audit. Minor change to unit title. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to inspect outdoor recreation areas to ensure accessibility for people with disability against the requirements of relevant standards and legislation. Outdoor recreation areas include city parks and landscaped areas, rural environmental parks and national parks. The unit includes assessing car parking and continuous accessible paths of travel and preparing an access audit report.

This unit is for individuals who work independently using specialised knowledge to conduct a range of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Respond to client enquiry.	1.1	Identify client requesting outdoor recreation area access audit and establish their authority to act according to workplace requirements.
1.2	Consult with client to clarify access audit requirements and confirm own competence and organisational capability to respond to client needs.
1.3	Obtain and document client authority to proceed with access audit activities according to workplace requirements.
2	Establish client relationship.	2.1	Negotiate to confirm contractual arrangements with client, and document and store agreement according to regulatory and workplace requirements.
2.2	Negotiate and finalise written client brief, including detailed access audit instructions, according to workplace requirements.
2.3	Obtain copies of all relevant documentation for outdoor recreation area access audit according to workplace requirements.
2.4	Record all documentation received according to workplace requirements.
3	Prepare for outdoor recreation area access audit.	3.1	Prepare outdoor recreation area access audit checklist appropriate to scale of audit task.
3.2	Arrange and brief personnel required to efficiently conduct outdoor recreation area access audit according to workplace requirements.
3.3	Select and prepare required tools and equipment according to workplace requirements.
3.4	Access site according to agreed site access arrangements in consultation with relevant persons.
4	Carry out outdoor recreation area access audit.	4.1	Interpret relevant documentation for outdoor recreation area and carry out required measurements and calculations according to workplace requirements.
4.2	Assess outdoor areas within property boundary for compliance with regulatory requirements.
4.3	Assess on-site car parking and provisions for designated accessible parking for compliance with regulatory requirements.
4.4	Assess accessible paths of travel to, and within all spaces of, outdoor recreation area for compliance with regulatory requirements.
4.5	Document identified non-compliances and rectification strategies to meet regulatory and workplace requirements.
5	Report on outdoor recreation area access audit.	5.1	Prepare outdoor recreation area access audit report to meet contractual and workplace requirements.
5.2	Review draft outdoor recreation area access audit report in consultation with relevant persons and incorporate feedback into final report.
5.3	Forward outdoor recreation area access audit report to client according to contractual arrangements.
5.4	Maintain copies of outdoor recreation area access audit report and associated documentation for future reference according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC4012A Conduct an outdoor recreation area access audit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC4012 Conduct outdoor recreation area access audits

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4012A Conduct an outdoor recreation area access audit. Minor change to unit title. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by conducting access audits of two different outdoor recreation areas.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Commonwealth, state and territory legislation, regulations and standards relevant to outdoor recreation area access audits:

anti-discrimination and disability discrimination

Disability (Access to Premises - Buildings) Standards 2010 under the Disability Discrimination Act 1992 (or their successors) - known as the Access to Premises Standards

principles of universal design

privacy and confidentiality

interpersonal communication strategies used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

methods for assessing outdoor recreation area access for people with disability:

measurements and calculations used to determine provisions for access

types of outdoor recreation areas and purpose of access audits

car parking and provisions for designated accessible parking

minimum requirements of outdoor recreation area spaces

negotiation techniques

purpose and content of outdoor recreation area audit checklists

strategies that can be used to address areas of access non-compliance associated with outdoor recreation area

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for conducting outdoor recreation area access audits:

documentation and records administration

format and content of:

client contractual arrangements

outdoor recreation area access audit reports

quality

site access arrangements

work health and safety (WHS) including personal protective equipment (PPE)

work role boundaries – responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, tools and equipment, outdoor recreation areas and technologies required to achieve the performance criteria and performance evidence.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC4013 Contribute effectively to building development teams

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4013A Contribute effectively to building development teams. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to work with building development teams to ensure that completed projects provide adequate access for people with disability to meet the requirements of relevant legislation, codes and standards at various stages of building development.

This unit is for individuals who work independently using specialised knowledge to conduct a range of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Review project documentation.	1.1	Check received project documentation to ensure that it is full and complete and satisfies workplace requirements.
1.2	Interpret project documentation to clarify the extent to which the provision of access satisfies relevant codes and regulatory requirements.
1.3	Consult with relevant persons to clarify ambiguities in documentation according to workplace requirements.
2	Identify and convey potential issues of concern.	2.1	Identify and document areas of potential non-compliance with relevant codes and regulatory requirements.
2.2	Identify and document issues of concern to be raised with the development team according to workplace requirements.
2.3	Articulate and present issues of concern and supporting rationale to the development team using effective interpersonal skills and communication techniques.
2.4	Provide oral and written advice to the development team on the adequacy of access provision according to workplace requirements.
3	Contribute to discussions on potential solutions.	3.1	Provide ongoing advice to the development team on potential solutions to issues relating to the adequate provision of access according to regulatory requirements.
3.2	Make constructive contributions to development team discussions and processes according to own competence and workplace requirements.
3.3	Use information technologies to document agreed decisions according to workplace requirements.
4	Review implementation strategies.	4.1	Monitor agreed decisions made at development team meetings to ensure timely and effective implementation.
4.2	Monitor implementation strategies resulting from development team agreed decisions to ensure effectiveness and compliance with regulatory and workplace requirements.
5	Report on compliance.	5.1	Inspect completed construction for access compliance with relevant codes and legislation according to workplace requirements.
5.2	Provide report on the access compliance of completed works according to regulatory and workplace requirements.
5.3	Maintain copies of access compliance report and associated documentation for future reference according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC4013A Contribute effectively to building development teams.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC4013 Contribute effectively to building development teams

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4013A Contribute effectively to building development teams. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by contributing effectively to building development teams for two different projects.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Commonwealth, state and territory legislation, regulations, standards and codes relevant to access consulting activities:

anti-discrimination and disability discrimination

Disability (Access to Premises – Buildings) Standards 2010 and Disability Standards for Accessible Public Transport 2002 under the Disability Discrimination Act 1992 (or their successors) - known as the Access to Premises Standards and Transport Standards

National Construction Code (NCC) building classifications and access requirements

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

communication techniques:

active listening

demonstrating flexibility and willingness to negotiate

negotiation to resolve conflict

providing opportunities to clarify understanding

questioning and seeking feedback

summarising and paraphrasing to check understanding

using culturally sensitive language and concepts

using appropriate body language

using effective presentation aids

using effective questioning and responding to establish rapport

group processes and team behaviour:

causes of stress or conflict in teams

role and function of workplace teams

stages of team development

strategies for managing or reducing conflict

team dynamics

interpersonal communication strategies used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

negotiation techniques to present logical arguments when proposing possible solutions for the provision of access

project documentation at different stages of the building cycle:

design brief

concept design

working drawings

tender documentation and specifications

contract documentation

administration services

sources of reliable and current access documentation to meet the requirements of relevant legislation, standards and codes

processes for interpreting construction plans and drawings to determine provisions for access

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for working with building development teams:

client service

documentation, reports and records administration

work role boundaries – responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC4014 Facilitate the development of DDA Action Plans

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4014A Facilitate the development of Disability Discrimination Act Action Plans. Minor change to unit title. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to facilitate the development of Disability Discrimination Act 1992 (DDA) Action Plans or similar plans required by state/territory anti-discrimination legislation. It includes working with clients to develop Action Plans for lodgement with the Australian Human Rights Commission (AHRC) or relevant state/territory anti-discrimination agencies. Action Plans cover the accessibility of the service provided, the level of disability awareness of staff and accessibility of buildings and grounds.

This unit is for individuals who work independently using specialised knowledge to conduct a range of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Respond to client enquiry.	1.1	Identify client requesting access advice to facilitate development of Action Plan and establish their authority to act according to workplace requirements.
1.2	Consult with client to clarify requirements for access advice and confirm own competence and organisational capability to respond to client needs.
1.3	Obtain and document client authority to proceed with work activities according to workplace requirements.
2	Establish client relationship.	2.1	Negotiate to confirm contractual arrangements with client, and document and store agreement according to regulatory and workplace requirements.
2.2	Negotiate and finalise written client brief, including detailed work instructions, according to workplace requirements.
2.3	Obtain information on client’s business operations, services offered, staff profiles and business premises according to workplace requirements.
2.4	Negotiate and document a work plan for Action Plan development in conjunction with client.
3	Assist client to review business practices.	3.1	Collect data to develop a comprehensive customer profile according to client, regulatory and workplace requirements.
3.2	Analyse customer profile data to identify shortcomings in accessibility according to client, regulatory and workplace requirements.
3.3	Use customer profile data to establish a benchmark for assessing improvements in service provision in conjunction with client.
3.4	Collaborate with client to identify and document communication, attitudinal and physical barriers impeding relationship between client and customers.
4	Facilitate planning processes to achieve Action Plan and regulatory objectives.	4.1	Use information collected through the review of business practices to develop policies and programs to achieve regulatory objectives in collaboration with client.
4.2	Assist client to establish and document all Action Plan strategies and processes required to achieve regulatory objectives.
4.3	Assist client to integrate Action Plan into overall business planning processes.
5	Assist client to develop processes to review and update Action Plan.	5.1	Assist client to establish and document processes to regularly review Action Plan goals.
5.2	Assist client to establish and document processes to regularly update the Action Plan to reflect current and future business practices.
6	Assist client to document and lodge Action Plan.	6.1	Assist client to document and finalise all aspects of the Action Plan according to workplace requirements.
6.2	Assist client to collate Action Plan documentation into suitable format and retain copies for future reference, monitoring, review and update according to workplace requirements.
6.3	Lodge Action Plan with AHRC or state/territory agency according to relevant guidelines, regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC4014A Facilitate the development of Disability Discrimination Act Action Plans

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC4014 Facilitate the development of DDA Action Plans

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4014A Facilitate the development of Disability Discrimination Act Action Plans. Minor change to unit title. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by working with one client to facilitate the development of a Disability Discrimination Act 1992 (DDA) Action Plan.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Commonwealth DDA and similar state and territory anti-discrimination legislation and regulations requiring the completion of Action Plans or similar documents:

anti-discrimination and disability discrimination

privacy and confidentiality

consultation processes

interpersonal communication strategies used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

principles and techniques associated with:

change management

coaching

communication

goal setting

group dynamics

motivation

negotiation

planning

processes for developing policies and programs to achieve legislative objectives of the DDA or similar state and territory legislation

range of presentation formats for conveying information to participants of the Action Plan development process

types of communication, attitudinal and physical barriers that may impede relationships between clients and customers

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for facilitating the development of DDA or similar Action Plans:

client service

documentation, reports and records administration

Action Plan format and lodgement requirements

work role boundaries - responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC4015 Follow WHS requirements when working at client sites

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4015A Follow site occupational health and safety requirements. Minor update to unit title to clarify outcome. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to follow work health and safety (WHS) requirements when conducting access consulting activities at client sites. It requires identifying mandatory WHS duty of care legislation and regulations and following specific site WHS requirements.

This unit is for individuals who work independently using specialised knowledge to conduct a range of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Identify and apply mandatory WHS duty of care legislation and regulations.	1.1	Identify and source Commonwealth and state/territory WHS legislation and regulations relevant to access consulting operations.
1.2	Identify WHS duty of care requirements necessary to work safely in an access consulting capacity in relation to the specific client worksite.
1.3	Identify WHS duty of care requirements to be provided by the client.
2	Follow site WHS requirements.	2.1	Discuss potential site safety requirements with relevant persons prior to commencing work at client site.
2.2	Identify and interpret site safety signs relevant to access consulting work activities.
2.3	Select, use and maintain required personal protective equipment (PPE) to comply with specific site WHS requirements.
2.4	Identify emergency and evacuation procedures that apply to site visitors to ensure compliance as required.
2.5	Identify and assess site safety risks, hazards and other requirements that impact on site-specific access consulting tasks.
2.6	Follow site WHS requirements to manage identified safety risks and hazards.
2.7	Conduct all access consulting work activities on site according to relevant WHS regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC4015A Follow site occupational health and safety requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC4015 Follow WHS requirements when working at client sites

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4015A Follow site occupational health and safety requirements. Minor update to unit title to clarify outcome. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by following work health and safety (WHS) requirements while conducting access consulting activities at two different client sites.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Commonwealth, state and territory WHS legislation, regulations, policies and procedures relevant to access consulting activities and client sites:

duty of care obligations

employer/employee responsibilities, rights and obligations relevant to WHS in the workplace

implications of not adhering to safety requirements when working at client sites

purpose of, and requirements to comply with site emergency and evacuation procedures

types and purpose of, and requirements to comply with site safety signs

types and purpose of personal protective equipment (PPE) required to be used when working at client sites:

hard hat

eye and hearing protection

foot protection

workplace requirements for following WHS requirements when working at client sites:

client service

documentation, reports and records administration

work role boundaries – responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information, technologies and PPE required to achieve the performance criteria and performance evidence.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC4016 Manage risk to access consulting operations

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4016A Manage risk. Unit title updated to clarify outcome. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to manage risks related to access consulting operations, including identifying and analysing risks to determine the level of risk exposure, and developing and implementing a risk management plan.

This unit is for individuals who work independently using specialised knowledge to conduct a range of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Identify risks.	1.1	Use relevant risk assessment tools to collect current, accurate and relevant information on actual and potential risks to access consulting operations.
1.2	Establish terms of reference and agreed timeframes for risk management in consultation with relevant persons.
1.3	Develop a structured plan for identifying and assessing risk likelihood in accordance with terms of reference and agreed timeframes.
1.4	Recognise limitations in identifying and assessing risks and seek assistance as required according to workplace requirements.
2	Analyse risks.	2.1	Develop assessment criteria for measuring the level of potential or existing risk and assess consequences according to terms of reference.
2.2	Analyse valid and relevant data against assessment criteria to determine level of potential risk according to workplace requirements.
2.3	Identify gaps in assessment methodology and implement corrective actions according to workplace requirements.
2.4	Document risk analysis outcomes and disseminate to relevant persons according to workplace requirements.
3	Develop risk management plan.	3.1	Identify and assess industry and regulatory standards and procedures for incorporation into risk management plan.
3.2	Analyse and interpret workplace risk management policy.
3.3	Analyse workplace capability to either control or reduce the likelihood of actual and potential risks.
3.4	Develop and document risk management plan and associated policies and procedures according to regulatory and workplace requirements.
3.5	Establish, and document within risk management plan, provisions for ongoing risk identification and staff training and education.
3.6	Recognise limitations in developing risk management plan and seek assistance as required.
4	Implement risk management plan.	4.1	Apply procedures to eliminate unacceptable risks and minimise other risks according to risk management plan.
4.2	Conduct access consulting operations in compliance with regulatory requirements and industry standards and procedures.
4.3	Identify and access opportunities for professional development.
4.4	Continuously monitor access consulting operations to identify potential risks and modify operations as required to comply with risk management plan.
4.5	Maintain copies of risk management plan and documentation for service provision for future reference according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC4016A Manage risk.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC4016 Manage risk to access consulting operations

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4016A Manage risk. Unit title updated to clarify outcome. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by managing risk to access consulting operations involving the development, documentation and implementation of one comprehensive risk management plan.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Commonwealth, state and territory legislation, regulations, codes and standards relevant to access consulting operations:

anti-discrimination and disability discrimination

building control including local government regulations and by-laws

duty of care

National Construction Code (NCC) building classifications and access requirements

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

risk management

work health and safety (WHS)

industry codes and standards relevant to access consulting operations:

codes of practice and ethics

professional procedures and business standards

format and content of risk management plans including associated policies and procedures

risk management processes and tools:

risk identification and assessment

criteria used to measure the level of potential or existing risk and assess consequences

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for managing risk to access consulting operations:

business and performance plans

client service

documentation, reports and records administration

quality

work role boundaries - responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC4017 Prepare access reports

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4017A Prepare access reports. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to organise and present information gathered on access compliance for people with disability to meet the requirements of relevant legislation, codes and standards It includes evaluating gathered information and using technologies to prepare and present reports and attachments in a suitable format, style and structure.

This unit is for individuals who work independently using specialised knowledge to conduct a range of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Organise information gathered for access report.	1.1	Collate and prioritise gathered information in a logical manner based on intended report use according to regulatory and workplace requirements.
1.2	Assess gathered information for relevance and accuracy and source additional information as required to meet client terms of reference and workplace requirements.
1.3	Handle access information safely and securely according to client, regulatory and workplace requirements.
1.4	Use technologies to manage access information efficiently and effectively according to regulatory and workplace requirements.
2	Prepare access report.	2.1	Prepare access report in a suitable format, style and structure to meet client and workplace requirements.
2.2	Use language in the report that is clear, concise and without inconsistencies and meets client and workplace requirements.
2.3	Check report content to ensure accuracy and sufficiency to meet intended use, client and workplace requirements.
2.4	Check to ensure that conclusions and recommendations are clearly supported by gathered information and verifiable evidence.
2.5	Provide attachments that are relevant and consistent with references made in the body of the report according to workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC4017A Prepare access reports.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC4017 Prepare access reports

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4017A Prepare access reports. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by preparing two different access reports.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Commonwealth, state and territory legislation, regulations, codes and standards relevant to preparing access reports:

anti-discrimination and disability discrimination

building control including local government regulations and by-laws

Disability (Access to Premises – Buildings) Standards 2010 under the Disability Discrimination Act 1992 (or their successors) – known as the Access to Premises Standards

National Construction Code (NCC) building classifications and access requirements

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

editing techniques

methods for using technologies to manage and secure access information

report-writing methods appropriate to own role and responsibilities

sources of valid and reliable information relevant to access reports

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for preparing access reports:

documentation and records administration

format, style, structure and presentation of access reports

quality

work role boundaries - responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC4018 Prepare, deliver and evaluate public education sessions on access

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4018A Prepare, deliver and evaluate public education sessions on access. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to develop, present and evaluate educational and information sessions on issues relating to access for people with disability.

This unit is for individuals who work independently using specialised knowledge to conduct a range of access consulting services, including providing specific advisory and audit services and assessing buildings, sites and plans for the provision of access for people with disability.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Identify and source target group information requirements.	1.1	Identify information needs of target group for public education session.
1.2	Review existing resources for suitability in relation to the target group and relevance to access for people with disability and current regulatory requirements.
1.3	Research and obtain additional information to meet specific target group needs.
2	Plan and develop disability access presentation.	2.1	Consult with relevant persons to determine and agree presentation outcomes.
2.2	Select presentation strategies to match target audience characteristics, subject matter, location and delivery method.
2.3	Select presentation aids and materials to enhance audience understanding of key concepts and ideas.
2.4	Prepare presentation text and aids using appropriate media and allow time to review and revise prior to the presentation according to workplace requirements.
3	Deliver presentation.	3.1	Explain and discuss desired outcomes of presentation with target audience.
3.2	Use presentation aids, materials and examples to effectively support target audience understanding of key concepts and ideas.
3.3	Monitor oral and non-verbal audience communications and adjust communication techniques as required to maintain participant engagement.
3.4	Provide opportunities for participants to seek clarification on key issues and concepts and adjust presentation to meet participant needs and preferences.
3.5	Summarise key concepts and ideas to facilitate participant understanding.
4	Evaluate presentation.	4.1	Assess audience understanding and response to presentation content and format of education session according to workplace requirements.
4.2	Seek and analyse feedback from education session audience and observers to identify potential improvements to future presentations.
4.3	Identify and implement adjustments necessary to improve content and delivery of future presentations.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC4018A Prepare, deliver and evaluate public education sessions on access.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC4018 Prepare, deliver and evaluate public education sessions on access

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4018A Prepare, deliver and evaluate public education sessions on access. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by preparing, delivering and evaluating public education sessions on access to meet the needs of two different target groups selected from the list below:

building developers, owners or managers

community and disability groups

educational institutions

organisations developing Disability Discrimination Act 1992 (DDA) Action Plans

professionals who interact with access consultants: building certifiers, architects, building designers or representatives of regulatory authorities.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Commonwealth, state and territory legislation, regulations, standards and codes relevant to the preparation, delivery and evaluation of public education sessions on access:

anti-discrimination and disability discrimination

building control including local government regulations and by-laws

Disability (Access to Premises – Buildings) Standards 2010 and Disability Standards for Accessible Public Transport 2002 under the Disability Discrimination Act 1992 (or their successors) - known as the Access to Premises Standards and Transport Standards

National Construction Code (NCC) building classifications and access requirements

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

communication techniques:

active listening

demonstrating flexibility and willingness to negotiate

negotiation to resolve conflict

providing opportunities to clarify understanding

questioning and seeking feedback

summarising and paraphrasing to check understanding

using culturally sensitive language and concepts

using appropriate body language

using effective presentation aids

using effective questioning and responding to establish rapport

interpersonal communication strategies used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

methods for identifying the information needs of target groups

methods for evaluating presentations to identify improvements

presentation strategies, delivery methods, aids and materials

sources of reliable and current access information to meet the needs of different target groups

target groups for education sessions on access

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for preparing, delivering and evaluating public education sessions on access:

availability of resources for public education sessions

client service

documentation, reports and records administration

organisational objectives for conducting public education sessions

work role boundaries - responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC4019 Provide access advice on building fitout

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4019A Provide access advice on building fitout. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to provide advice on building fitout to achieve optimum access to new and existing buildings. This advice is required to inform clients of the appropriate materials and placement of fixtures, fitment and furniture required to provide appropriate access for people with disability. The unit includes providing advice on installation options for accessible fixtures and fittings to achieve compliant access and preparing a building fitout access report.

This unit is for individuals who work independently using specialised knowledge to conduct a range of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Identify fitout appropriate for building class.	1.1	Interpret relevant documentation to assess building fitout requirements.
1.2	Establish class of building for fitout according to the National Construction Code (NCC).
1.3	Identify building spaces required to be accessible according to regulatory requirements.
1.4	Determine usual fixtures and fittings required for each space according to regulatory and workplace requirements.
2	Provide advice on installation options to achieve compliant access.	2.1	Provide advice on the appropriate accessibility of each fixture and fitting based on regulatory requirements.
2.2	Provide advice on installation requirements of each accessible fixture and fitting based on manufacturer specifications.
3	Report on building fitout.	3.1	Prepare building fitout access report to meet client contractual arrangements and workplace requirements.
3.2	Review draft building fitout access report in consultation with relevant persons and incorporate feedback into final report.
3.3	Forward building fitout access report to client according to contractual arrangements.
3.4	Record and retain copies of building fitout access report and associated documentation for future reference according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC4019A Provide access advice on building fitout.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC4019 Provide access advice on building fitout

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4019A Provide access advice on building fitout. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by providing access advice on building fitout for two different Classes of buildings as defined by the National Construction Code (NCC).

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Commonwealth, state and territory legislation, regulations, codes and standards relevant to access consulting activities:

anti-discrimination and disability discrimination

building control including local government regulations and by-laws

Disability (Access to Premises – Buildings) Standards 2010 under the Disability Discrimination Act 1992 (or their successors) - known as the Access to Premises Standards

NCC building classifications and access requirements

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

methods for determining building fitout requirements to achieve compliant access for people with disability:

measurements and calculations used to determine provisions for access

minimum requirements of building spaces and special areas

access requirements of different building classifications as specified in the NCC

design and construction principles of buildings and nature and performance of building materials relevant to building fitout advice being provided

processes for interpreting drawings and associated documentation when providing access advice on building fitout

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for providing access advice on building fitout:

documentation and records administration

format and content of building fitout access reports

quality

work role boundaries - responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC4020 Provide access advice on building renovations

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4020A Provide access advice on building renovations. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to provide advice on building renovations to achieve optimum access to existing buildings for people with disability. This advice is required in situations where regulatory compliance can be achieved as well as where compliance cannot be achieved due to pre-existing conditions. The unit includes preparing a building renovations access report.

This unit is for individuals who work independently using specialised knowledge to conduct a range of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Identify areas of building requiring modification to achieve access.	1.1	Interpret plans and associated documentation to assess building method of construction and renovation requirements.
1.2	Establish class of building to be renovated according to the National Construction Code (NCC).
1.3	Determine building areas that require modification to achieve compliant access according to regulatory requirements.
1.4	Identify building elements that require modification to achieve compliant level of access according to regulatory and workplace requirements.
2	Provide advice on renovation process to achieve compliant access.	2.1	Consult with relevant persons to identify appropriate steps in the renovation process to achieve compliant access.
2.2	Consult with client to discuss proposed renovation process and explain the extent to which compliant access can be achieved.
3	Provide advice on building areas where pre-existing conditions prevent compliant access.	3.1	Identify and document non-compliant areas and elements unable to be modified due to pre-existing conditions.
3.2	Consult with relevant persons to identify renovation options for upgrade where pre-existing conditions prevent modification to full compliance.
4	Report on building renovations.	4.1	Prepare building renovations access report to meet client contractual arrangements and workplace requirements.
4.2	Review draft building renovations access report in consultation with relevant persons and incorporate feedback into final report.
4.3	Forward building renovations access report to client according to contractual arrangements.
4.4	Maintain copies of building renovations access report and associated documentation for future reference according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC4020A Provide access advice on building renovations.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC4020 Provide access advice on building renovations

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4020A Provide access advice on building renovations. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by providing access advice on building renovations for two different Classes of buildings as defined by the National Construction Code (NCC).

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Commonwealth, state and territory legislation, regulations, codes and standards relevant to access consulting activities:

anti-discrimination and disability discrimination

building control including local government regulations and by-laws

Disability (Access to Premises – Buildings) Standards 2010 under the Disability Discrimination Act 1992 (or their successors) – known as the Access to Premises Standards

NCC building classifications and access requirements

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

methods for determining building modifications to achieve compliant access for people with disability:

measurements and calculations used to determine provisions for access

minimum requirements of building spaces and elements

types of pre-existing conditions that prevent modification to full compliance

processes for interpreting drawings and associated documentation when providing access advice on building renovations

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for providing access advice on building renovations:

documentation and records administration

format and content of building renovations access reports

quality

work role boundaries - responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC4021 Provide access advice on the provision of services

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4021A Provide access advice on the provision of services. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to work with individuals and the management and staff of organisations to provide advice on their rights and obligations under the Disability Discrimination Act 1992 (DDA) and relevant state and territory anti-discrimination legislation applicable to client service provision. It includes conducting research to understand the client’s business operations, services and customer base, and preparing a service provision access report.

This unit is for individuals who work independently using specialised knowledge to conduct a range of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Identify client needs.	1.1	Identify client requesting access advice on the provision of services and establish their authority to act according to workplace requirements.
1.2	Consult with client to clarify requirements for advice and confirm own competence and organisational capability to respond to client needs.
1.3	Obtain and document client authority to proceed with project according to workplace requirements.
2	Establish client relationship.	2.1	Negotiate to confirm contractual arrangements with client, and document and store agreement according to regulatory and workplace requirements.
2.2	Negotiate and finalise written client brief, including detailed project instructions, according to workplace requirements.
2.3	Obtain copies of all relevant documentation associated with project according to workplace requirements.
2.4	Record all documentation received according to workplace requirements.
3	Research the services context.	3.1	Obtain general information on the client’s business operations, services offered, staff profiles and business premises according to workplace requirements.
3.2	Obtain and analyse the client’s customer profile data to gain a comprehensive understanding of the customer base.
4	Identify regulatory requirements for service delivery.	4.1	Review Commonwealth, state and territory legislation associated with educational services, building and transport to determine relevance to client service delivery.
4.2	Identify and document sections of legislation relevant to client service delivery.
5	Provide advice on the provision of services.	5.1	Use effective interpersonal skills and communication techniques to provide advice to relevant persons on their regulatory rights and obligations relevant to client service delivery.
5.2	Suggest suitable training programs to impart information to relevant persons on their regulatory rights and obligations relevant to client service delivery.
6	Report on provision of services.	6.1	Prepare access report on service provision to meet client contractual arrangements and workplace requirements.
6.2	Review draft access report on service provision in consultation with relevant persons and incorporate feedback into final report.
6.3	Forward access report on service provision to client according to contractual arrangements.
6.4	Maintain copies of access report on service provision and associated documentation for future reference according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC4021A Provide access advice on the provision of services.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC4021 Provide access advice on the provision of services

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4021A Provide access advice on the provision of services. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by providing written access advice to two different clients on their rights and obligations under the Disability Discrimination Act 1992 (DDA) and relevant state and territory anti-discrimination legislation applicable to their service provision.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Commonwealth, state and territory legislation, regulations, codes and standards relevant to providing access advice on service provision:

anti-discrimination and disability discrimination

building control including local government regulations and by-laws

National Construction Code (NCC) building classifications and access requirements

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

consultation processes

interpersonal skills and communication techniques used to:

effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

facilitate the exchange of ideas and information on issues related to the provision of services

methods for identifying issues associated with the provision of services

research techniques and methodologies

types of disability and limitations that each disability places on an individual’s ability to access the environment

ways to address areas of regulatory non-compliance associated with the provision of services

workplace requirements for providing access advice on the provision of services:

client service

documentation, reports and records administration

content and format of access reports on provision of services

work role boundaries - responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC4022 Work effectively as an access consultant

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4022A Work effectively as an access consultant. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to work effectively as an access consultant in compliance with the regulatory framework, ethical standards and limitations of own work role and responsibilities. It includes managing own professional development, identifying risks associated with access consulting, providing quotes, preparing contracts and promoting the provision of access for people with disability.

This unit is for individuals who work independently using specialised knowledge to conduct a range of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Interpret and comply with regulatory requirements.	1.1	Identify and interpret legislative, financial and procedural requirements relevant to access consulting services.
1.2	Identify and interpret key principles related to disability access according to regulatory requirements.
1.3	Discuss own interpretation of legislative, financial and procedural requirements with relevant persons to ensure compliance and seek specialist advice as required to clarify understanding.
2	Interpret and comply with ethical practices and code of conduct.	2.1	Identify and interpret industry standards for ethical practice and code of conduct in access consulting.
2.2	Identify and interpret key principles related to workplace ethical values.
2.3	Discuss own interpretation and application of ethical and conduct requirements with relevant persons to compliance and seek specialist advice as required to clarify understanding.
3	Interpret work role and responsibilities.	3.1	Identify own role and responsibilities in access consulting and confirm requirements in discussion with relevant persons according to workplace requirements.
3.2	Identify, schedule and complete work tasks within designated timeframes according to client and workplace requirements.
3.3	Demonstrate understanding of, and respect for, individual differences and adapt work practices as appropriate to meet specific needs.
3.4	Seek feedback on own professional competence and performance from clients and colleagues to identify areas for improvement.
3.5	Source, record and regularly update information on professional development opportunities relevant to access consulting role.
4	Identify risks involved in working as an access consultant.	4.1	Gather information to identify potential access consulting risks and report identified risks to relevant persons according to workplace requirements.
4.2	Consult with relevant persons to discuss recommended risk management strategies and seek specialist advice as required according to workplace requirements.
5	Develop understanding of industry employment requirements.	5.1	Identify and interpret industry competency standards and benchmarks to establish future learning needs and priorities to ensure own continuous professional development.
5.2	Access and interpret employee and employer rights and responsibilities including remuneration and awards related to access consulting.
5.3	Identify key industry and statutory organisations able to assist own professional development and seek assistance to clarify industry employment requirements.
6	Promote the provision of access for people with disability.	6.1	Identify opportunities through access consulting role to inform and educate relevant persons on issues related to the provision of access for people with disability.
6.2	Use effective interpersonal skills and communication techniques to provide advice on regulatory requirements for the provision of access for people with disability.
6.3	Respond to requests for further advice and information on the provision of access for people with disability according to workplace requirements.
7	Prepare quotation for access consulting services.	7.1	Analyse scope of proposed service requirement to clarify extent of access consulting task.
7.2	Assess proposed service requirements against personal and workplace capabilities to confirm competence and capacity to provide service.
7.3	Estimate and document cost of delivering proposed service according to workplace requirements.
7.4	Prepare quotation to meet proposed service requirements addressing capabilities and price according to regulatory and workplace requirements.
8	Complete standard contractual documentation.	8.1	Use technologies to complete standard contractual documentation for access consulting operations according to regulatory and workplace requirements.
8.2	Ensure written information meets workplace standards for language, accuracy and relevance and is used in a legally appropriate manner.
8.3	Securely maintain all documentation and information systems according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC4022A Work effectively as an access consultant.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC4022 Work effectively as an access consultant

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC4022A Work effectively as an access consultant. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by working effectively to provide services for two clients with different access consulting needs selected from the list below:

construction plan assessment

access audit of a building, playground, streetscape, transport conveyance/boarding device, transport premises, aged care facility, educational facility or outdoor recreation area

access advice on building fitout, building renovations or provision of services

development of an Action Plan as required by the Disability Discrimination Act 1992 (DDA) or state/territory anti-discrimination legislation.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Commonwealth, state and territory legislation, regulations, standards and codes relevant to access consulting activities:

anti-discrimination and disability discrimination

consumer protection and trade practices

duty of care

Disability (Access to Premises – Buildings) Standards 2010 and Disability Standards for Accessible Public Transport 2002 under the Disability Discrimination Act 1992 (or their successors) - known as the Access to Premises Standards and Transport Standards

National Construction Code (NCC) building classifications and access requirements

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

work health and safety (WHS)

employee and employer rights and responsibilities, remuneration and awards associated with access consulting

industry competency standards and benchmarks that can be used to establish future learning needs and priorities

interpersonal communication strategies and communication techniques used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

key industry and statutory organisations related to access consulting

professional development opportunities and strategies relevant to access consulting

sources of reliable and current access documentation to meet the requirements of relevant legislation, standards and codes

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for working effectively as an access consultant:

client service

documentation, reports and records administration

industry codes of practice and ethics

organisational goals, objectives and plans

work role boundaries - responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC5001 Assess building work documentation for access compliance

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5001A Assess documentation of building work for access compliance. Minor change to unit title. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to assess building work documentation for compliance with building access legislation. It includes evaluating and interpreting plans, specifications and detail drawings in building approval applications, assessing regulatory requirements for access and preparing reports.

This unit is for individuals who are self-directed and have substantial depth of knowledge and skills to make independent judgements in the provision of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Assess existing building to determine required level of access.	1.1	Determine building classification according to the National Construction Code (NCC).
1.2	Inspect building to assess access provisions and determine compliance with NCC requirements according to regulatory and workplace requirements.
1.3	Document building classification and level of compliance with NCC access requirements according to workplace requirements.
2	Evaluate building approval application documentation.	2.1	Evaluate building approval application against regulatory requirements for access provision.
2.2	Evaluate plans, specifications and detail drawings included in building approval application for compliance with required level of access according to regulatory requirements.
2.3	Identify and document access regulatory non-compliances in the building approval application, and report to client according to workplace requirements.
2.4	Negotiate with relevant persons to resolve access non-compliances to meet regulatory and workplace requirements.
3	Report on building access.	3.1	Prepare building access report to meet contractual and workplace requirements.
3.2	Forward building access report and associated documentation to client according to contractual arrangements.
3.3	Maintain copies of building access report and associated documentation for future reference according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC5001A Assess documentation of building work for access compliance.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC5001 Assess building work documentation for access compliance

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5001A Assess documentation of building work for access compliance. Minor change to unit title. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by assessing the access compliance of building work documentation for two different classes of buildings as defined by the National Construction Code (NCC).

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Commonwealth, state and territory legislation, regulations, codes and standards relevant to access consulting activities:

anti-discrimination and disability discrimination

building control including local government regulations and by-laws

NCC building classifications and access requirements

Disability (Access to Premises – Buildings) Standards 2010 under the Disability Discrimination Act 1992 (or their successors) – known as the Access to Premises Standards

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

development application and building approval processes relevant to the jurisdiction of operation

interpersonal communication strategies used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

methods for assessing existing buildings and building approval applications for access compliance including types of measurements and calculations used

nature of building materials and effect of performance relevant to building work being assessed

negotiation techniques

processes for interpreting construction plans, drawings and specifications included in building approval applications

relevant industry codes of practice and ethics

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for assessing building work documentation for access compliance:

documentation and records administration

format and content of:

client contractual arrangements

building access reports

quality

work health and safety (WHS) requirements for building inspections

work role boundaries - responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC5002 Inspect access compliance during the building process

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5002A Inspect access compliance during the building process. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to inspect building work at various stages of the building process for compliance with building access legislation. It includes conducting progressive inspections and preparing reports detailing regulatory compliant and non-compliant building work and services.

This unit is for individuals who are self-directed and have substantial depth of knowledge and skills to make independent judgements in the provision of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Inspect building work and services at various stages of the building process.	1.1	Evaluate plans, specifications and detail drawings for building work and services to determine compliance with regulatory requirements for access.
1.2	Conduct progressive inspections of building work during construction to check compliance with regulatory requirements for access and document outcomes according to workplace requirements.
1.3	Inspect building services to check compliance with regulatory requirements for access and document outcomes according to workplace requirements.
1.4	Assess inspection results and process findings promptly to meet contractual and workplace requirements.
2	Determine regulatory compliance of access provisions.	2.1	Prepare progress reports including full explanations of non-compliant building work or services and required remedial actions promptly for client according to workplace requirements.
2.2	Negotiate with relevant persons to resolve access non-compliances to meet regulatory and workplace requirements.
2.3	Conduct follow-up inspections to check rectifications without disrupting building progress.
2.4	Meet with client and building development team members to discuss access compliance of building work and services and record the outcomes according to workplace requirements.
2.5	Inspect and document outcomes of rectification work and report to client according to contractual and workplace requirements.
3	Report on building access.	3.1	Prepare final building access report for client prior to occupancy and to meet contractual and workplace requirements.
3.2	Forward building access report and associated documentation to client according to contractual arrangements.
3.3	Maintain copies of building access report and associated documentation for future reference according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC5002A Inspect access compliance during the building process.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC5002 Inspect access compliance during the building process

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5002A Inspect access compliance during the building process. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by inspecting the access compliance of two different buildings during the construction process.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Commonwealth, state and territory legislation, regulations, codes and standards relevant to access consulting activities:

anti-discrimination and disability discrimination

building control including local government regulations and by-laws

Disability (Access to Premises – Buildings) Standards 2010 under the Disability Discrimination Act 1992 (or their successors) – known as the Access to Premises Standards

National Construction Code (NCC) building classifications and access requirements

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

interpersonal communication strategies used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

measurements and calculations used to determine provisions for access

nature of building materials and effect of performance

negotiation techniques

processes for interpreting construction plans, drawings and specifications when inspecting buildings and services for access compliance

role, responsibilities and powers of building certifiers

stages of construction and methods for progressive inspection of building work and services to determine access compliance

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for inspecting access compliance during the building process:

documentation and records administration

format and content of:

client contractual arrangements

building access reports

quality

work health and safety (WHS) requirements for building inspections

work role boundaries - responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information, technologies, sites and equipment required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC5003 Apply anthropometric principles to accessible building design and fitout

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5003A Apply anthropometric principles to accessible building design and fitout. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to apply concepts associated with human body size and shape to the design and fitout of the environment in which people live and work. It includes using basic statistical techniques, anthropometric data and analysis, and measuring components of body size and shape to identify strategies that will maximise the ability of persons with disability to work and function independently in their environment.

This unit is for individuals who are self-directed and have substantial depth of knowledge and skills to make independent judgements in the provision of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Determine spread of body dimensions within a defined population.	1.1	Accurately identify key anatomical features of the human body and apply to work activities.
1.2	Use appropriate methodology to measure key anatomical features to determine spread of body dimensions within a defined population.
1.3	Record anthropometric data in a format suitable for retrieval and statistical analysis according to workplace requirements.
2	Analyse anthropometric data from a defined population to determine statistical variations involved.	2.1	Apply basic statistical analysis to anthropometric data to determine population variance.
2.2	Report statistical parameters derived by appropriate analysis according to workplace requirements.
2.3	Document analysis findings using recognised statistical formats according to workplace requirements.
3	Compare anthropometric data in architectural design documents with data derived through measurement of a defined population.	3.1	Source anthropometric data used in published architectural design documents.
3.2	Compare and verify published architectural design data against recent anthropometric data derived through measurement of a defined population.
3.3	Analyse anthropometric data that proves different to published architectural design data to assess the extent and possible causes of differences, and likely consequences of altering published architectural design data.
4	Identify and report critical anthropometric features impacting the ability of a person with disability to work and function independently.	4.1	Consult with client to determine level of functioning of person with disability.
4.2	Consult with client and use appropriate anthropometric methodology to identify anthropometric features relevant to the person with disability and their ability to work and function independently.
4.3	Recognise situations requiring specialist advice and seek assistance as required to meet client requirements.
4.4	Identify appropriate strategies for design and fitout that will maximise the ability of the person with disability to work and function independently.
4.5	Report outcomes to relevant persons according to client and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC5003A Apply anthropometric principles to accessible building design and fitout.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC5003 Apply anthropometric principles to accessible building design and fitout

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5003A Apply anthropometric principles to accessible building design and fitout. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by applying anthropometric principles to accessible building design and fitout to meet the needs of two different people with disability.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

anthropometric and ergonomic principles

Commonwealth, state and territory legislation, regulations, codes and standards relevant to access consulting activities:

anti-discrimination and disability discrimination

building control including local government regulations and by-laws

Disability (Access to Premises – Buildings) Standards 2010 under the Disability Discrimination Act 1992 (or their successors) – known as the Access to Premises Standards

National Construction Code (NCC) building classifications and access requirements

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

human anatomy and anatomical terminology relevant to anthropometric analysis

interpersonal communication strategies used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

processes for interpreting working drawings and specifications

sources of published architectural design documents that contain anthropometric data

statistical parameters of a normally distributed population

techniques for basic statistical analysis of anthropometric data and determining the normality of population variance

techniques and methodologies for measuring anatomical features and the range of human movement and reach

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for applying anthropometric principles to accessible building design and fitout:

documentation and records administration

quality

recording and analysing anthropometric data

work role boundaries - responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC5004 Apply building codes and standards to accessible large-scale buildings

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5004A Apply building codes and standards to accessible large-scale buildings. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to ensure the building process for large-scale buildings results in accessible developments to meet the requirements of relevant legislation, codes and standards. Large-scale buildings are buildings of any class as defined in the National Construction Code (NCC) and which exceed 2,000 square metres in floor area. The unit includes interpreting and evaluating building requirements, classifying buildings according to NCC criteria and developing strategies for disability access compliance.

This unit is for individuals who are self-directed and have substantial depth of knowledge and skills to make independent judgements in the provision of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Research and interpret the purpose and basic intent of the NCC.	1.1	Research and interpret the objectives and purpose of the NCC and its components.
1.2	Research and interpret the deemed-to-satisfy (DTS) concept for construction to meet NCC requirements.
1.3	Identify and document the hierarchy of Commonwealth, state and territory building access legislation.
2	Locate and interpret requirements of the codes and standards applicable to large-scale buildings.	2.1	Interpret plans, specifications and drawings to clarify access requirements for accessible large-scale buildings.
2.2	Identify and document relevant clauses from building access legislation that apply to accessible large-scale buildings.
2.3	Determine and document prescriptive requirements of relevant legislative clauses.
2.4	Identify and document special requirements that may be applicable to specific areas of accessible large-scale buildings.
3	Classify buildings.	3.1	Determine building class for accessible large-scale building based on NCC criteria and intended use.
3.2	Determine and document NCC requirements for disability access for multiple classifications.
4	Apply appropriate assessment methods to assess NCC compliance.	4.1	Select appropriate assessment methods to determine access compliance of large-scale building based on NCC intent.
4.2	Identify and document performance or DTS solutions to building accessibility problems to comply with NCC requirements.
4.3	Apply appropriate assessment methods to confirm compliance of performance or DTS solution with NCC performance requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC5004A Apply building codes and standards to accessible large-scale buildings.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC5004 Apply building codes and standards to accessible large-scale buildings

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5004A Apply building codes and standards to accessible large-scale buildings. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by applying building codes and standards to the development of two different accessible large-scale buildings.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Commonwealth, state and territory legislation, regulations, codes and standards relevant to access consulting activities:

anti-discrimination and disability discrimination

building control including local government regulations and by-laws

Disability (Access to Premises – Buildings) Standards 2010 under the Disability Discrimination Act 1992 (or their successors) – known as the Access to Premises Standards

National Construction Code (NCC) and primary referenced Australian Standards:

building classifications

access requirements

deemed-to-satisfy (DTS) provisions

assessment methods for performance and DTS solutions

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

measurements and calculations used to determine provisions for access

processes for interpreting construction plans, drawings and specifications when assessing classifications of buildings

research methodologies and analytical processes used to access information to support access consulting activities

roles, responsibilities and powers of building certifiers

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for applying building codes and standards to accessible large-scale buildings:

documentation and records administration

quality

work role boundaries - responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC5005 Interpret and apply building control legislation when assessing large-scale buildings for access

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5005A Interpret and apply building control legislation when assessing large-scale buildings for access. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to research, interpret and apply building accessibility legislation when assessing the accessibility of large-scale buildings. Large-scale buildings are buildings of any class as defined in the National Construction Code (NCC) and which exceed 2,000 square metres in floor area. The unit includes interpreting and evaluating the Australian common law system and various sources of law applicable to the accessibility of large-scale building developments and analysing and applying professional codes of practice for the assessment and inspection of buildings.

This unit is for individuals who are self-directed and have substantial depth of knowledge and skills to make independent judgements in the provision of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Research and analyse the Australian administrative legal system.	1.1	Interpret and document the differences between common law, statute law, delegated legislation and local government law.
1.2	Research and analyse civil law and examples of civil action relevant to building accessibility of large-scale buildings.
1.3	Research and analyse administrative law relevant to building accessibility.
2	Evaluate administrative law applicable to building accessibility.	2.1	Evaluate and document individual elements of judicial review legislation.
2.2	Identify and evaluate natural justice issues related to decision making through the building control process.
3	Identify and analyse the procedures and benefits of enforcing the law.	3.1	Research, analyse and document the legislative benefits and examples of building accessibility enforcement.
3.2	Identify and record major regulatory enforcement strategies for building accessibility.
3.3	Identify, analyse and document building certifier powers of entry and legal considerations for obtaining warrants.
3.4	Identify, gather and document types of evidence required to investigate and prove breaches of legislation.
3.5	Identify processes for addressing regulatory non-compliances and prepare related working documentation in a format suitable for review by a building certifier.
4	Analyse the impact of any other legislation on state and territory legislation regarding building and development control and access.	4.1	Analyse and document the implications of Commonwealth access legislation on state and territory building and development control legislation.
4.2	Analyse and document the implications of other state and territory legislation on building and development control legislation and access.
5	Analyse the professional code of practice applicable to the assessment of accessible large-scale buildings.	5.1	Analyse the professional code of practice required by building industry regulators and applicable to assessment activities.
5.2	Evaluate concepts associated with working within own area of personal competence and practise in relation to assessment activities.
5.3	Evaluate and document duty of care concepts associated with assessment activities to meet common law requirements.
5.4	Evaluate conflict of interest concepts and manage in relation to assessment activities.
6	Analyse the responsibilities and liabilities of access consultants and building certifiers and develop effective working relationships.	6.1	Evaluate and document responsibilities and liabilities of access consultants.
6.2	Evaluate and document the statutory duties, responsibilities and liabilities of building certifiers as specified by relevant legislation.
6.3	Develop and implement strategies to establish and maintain effective working relationships between access consultants and building certifiers.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC5005A Interpret and apply building control legislation when assessing large-scale buildings for access.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC5005 Interpret and apply building control legislation when assessing large-scale buildings for access

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5005A Interpret and apply building control legislation when assessing large-scale buildings for access. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by interpreting and applying building control legislation to assess two large-scale buildings for access.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Australian administrative law system applicable to the accessibility of large-scale buildings

codes of practice and ethics relevant to access consulting and definitions of:

duty of care as it relates to common law

conflict of interest

Commonwealth, state and territory legislation, regulations, codes and standards relevant to access consulting activities:

anti-discrimination and disability discrimination

building control including local government regulations and by-laws

Disability (Access to Premises – Buildings) Standards 2010 under the Disability Discrimination Act 1992 (or their successors) – known as the Access to Premises Standards

National Construction Code (NCC) building classifications and access requirements

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

measurements and calculations used to determine provisions for access

processes for interpreting construction drawings and associated documentation when assessing the access compliance of large-scale buildings

research methodologies and analytical processes used when interpreting and applying building control legislation

roles, responsibilities and powers of building certifiers

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for interpreting and applying building control legislation when assessing large-scale buildings for access:

documentation and records administration

quality

work role boundaries – responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC5006 Apply ergonomic principles to accessible building design and fitout

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5006A Apply ergonomic principles to accessible building design and fitout. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to apply concepts associated with human movement, posture and body strength to the design of the environment in which people live and work. It includes using basic statistical techniques, ergonomic data and analysis to identify strategies for the design and fitout of accessible workplaces and living spaces for persons with disability. The design of accessible workplaces will maximise task sequencing to ensure body movements are efficient in terms of energy conservation.

This unit is for individuals who are self-directed and have substantial depth of knowledge and skills to make independent judgements in the provision of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Determine range of human posture and body strength values within a defined population.	1.1	Accurately identify key working postures of the human body and apply to work activities.
1.2	Use appropriate methodology to measure key ergonomic features to determine the range of human posture and body strength values within a defined population.
1.3	Record ergonomic data in a format suitable for retrieval and statistical analysis according to workplace requirements.
2	Compare ergonomic data in architectural design documents with data derived through measurement of a defined population.	2.1	Source ergonomic data used in published architectural design documents.
2.2	Compare and verify published architectural design data against recent ergonomic data derived through measurement of a defined population.
2.3	Analyse ergonomic data that proves different to published architectural design data to assess the extent and possible causes of differences.
3	Apply the principles of ergonomics to the design of workplaces.	3.1	Analyse work processes undertaken in various locations to determine economical task sequencing in consultation with relevant persons.
3.2	Work with relevant persons to locate the most essential elements in proximity to support functionality.
4	Identify and report critical ergonomic features impacting the ability of a person with disability to work and function independently.	4.1	Consult with client to determine level of functioning of person with disability.
4.2	Consult with client and use appropriate ergonomic methodology to identify ergonomic features relevant to the person with disability and their ability to work and function independently.
4.3	Recognise situations requiring specialist advice and seek assistance as required to meet client requirements.
4.4	Consult with relevant persons to identify appropriate strategies for design and fitout that will maximise the ability of the person with disability to work and function independently.
4.5	Report outcomes to relevant persons according to client and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC5006A Apply ergonomic principles to accessible building design and fitout.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC5006 Apply ergonomic principles to accessible building design and fitout

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5006A Apply ergonomic principles to accessible building design and fitout. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by applying ergonomic principles to accessible building design and fitout to meet the needs of two different people with disability.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

anthropometric and ergonomic principles

Commonwealth, state and territory legislation, regulations, codes and standards relevant to access consulting activities:

anti-discrimination and disability discrimination

building control including local government regulations and by-laws

Disability (Access to Premises – Buildings) Standards 2010 under the Disability Discrimination Act 1992 (or their successors) – known as the Access to Premises Standards

National Construction Code (NCC) building classifications and access requirements

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

human anatomy and anatomical terminology relevant to ergonomic analysis

interpersonal communication strategies used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

principles of task sequencing for energy conservation

sources of published architectural design documents that contain ergonomic data

statistical parameters of a normally distributed population

techniques for basic statistical analysis of ergonomic data and determining the normality of population variance

techniques and methodologies for measuring anatomical features and the range of human movement, reach range and strength

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for applying ergonomic principles to accessible building design and fitout:

documentation and records administration

quality

recording and analysing ergonomic data

work role boundaries - responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC5007 Apply mechanics of human body functions to accessible building design and fitout

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5007A Apply mechanics of human body functions to accessible building design and fitout. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to apply concepts associated with human anatomy, body function and the functional limitations that result from impairment of the musculoskeletal, visual and auditory systems to the design of accessible environments. It includes analysing accessibility design data for mobility, wayfinding and communication with data for associated functional impairments in a defined population to identify any differences and the possible causes and extent of those differences.

This unit is for individuals who are self-directed and have substantial depth of knowledge and skills to make independent judgements in the provision of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Determine the level of impairment in human anatomy and body function within a defined population.	1.1	Accurately identify key functional systems of the human body and apply to work activities.
1.2	Select appropriate terminology for describing impairment of key body functions.
1.3	Identify and document the relationship between impairment, disability and handicap.
1.4	Record the extent of impairment in a defined population in a format suitable for retrieval and statistical analysis according to workplace requirements.
2	Analyse the impact of anatomical and functional impairment of the musculoskeletal system on the mobility needs of a defined population and consequences for accessible design.	2.1	Assess published accessibility design data for mobility against anatomical and functional impairment of the musculoskeletal system data for its ability to meet the mobility needs of the defined population.
2.2	Compare data on anatomical and functional impairment of the musculoskeletal system for a defined population with published accessibility design data to identify any differences in mobility needs.
2.3	Identify the extent and possible causes of difference between the defined population and published accessibility design data for mobility.
3	Analyse the impact of anatomical and functional impairment of the eye and vision system on the wayfinding needs of a defined population and consequences for accessible design.	3.1	Assess published accessibility design data for wayfinding against anatomical and functional impairment of the eye and vision system data for its ability to meet the wayfinding needs of the defined population.
3.2	Compare data on anatomical and functional impairment of the eye and vision system for a defined population with published accessibility design data to identify any differences in wayfinding needs.
3.3	Identify the extent and possible causes of difference between the defined population and published accessibility design data for wayfinding.
4	Analyse the impact of anatomical and functional impairment of the ear and auditory system on the communication needs of a defined population and consequences for accessible design.	4.1	Assess published accessibility design data for communication against anatomical and functional impairment of the ear and auditory system data for its ability to meet the communication needs of the defined population.
4.2	Compare data on anatomical and functional impairment of the ear and auditory system for a defined population with published accessibility design data to identify any differences in communication needs.
4.3	Identify the extent and possible causes of difference between the defined population and published accessibility design data for communication.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC5007A Apply mechanics of human body functions to accessible building design and fitout.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC5007 Apply mechanics of human body functions to accessible building design and fitout

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5007A Apply mechanics of human body functions to accessible building design and fitout. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by applying the mechanics of human body functions to accessible building design and fitout to meet the needs of two different people.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

anatomical terminology relevant to work activities

Commonwealth, state and territory legislation, regulations, codes and standards relevant to access consulting activities:

anti-discrimination and disability discrimination

AS 1428.4.2 Design for access and mobility – Means to assist the orientation of people with vision impairment – Wayfinding signs (or its successor)

building control including local government regulations and by-laws

Disability (Access to Premises – Buildings) Standards 2010 under the Disability Discrimination Act 1992 (or their successors) – known as the Access to Premises Standards

National Construction Code (NCC) building classifications and access requirements

privacy and confidentiality

human anatomy, body systems and functions including human body dysfunction and ability

interpersonal communication strategies used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

processes for interpreting working drawings and specifications

sources of published accessibility design data for mobility, wayfinding and communication

statistical parameters of a normally distributed population

techniques for basic statistical analysis and determining the normality of population variance

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for applying mechanics of human body functions to accessible building design and fitout:

documentation and records administration

quality

recording and analysing data

work role boundaries responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC5008 Assess the construction of existing buildings and new building work required to be accessible

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5008A Assess the construction of existing buildings and new building work required to be accessible. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to assess the construction of existing buildings and new building works to ensure provisions for access. It includes identifying and evaluating construction methods to ensure compliance with access building legislation and identifying alternative approaches to construction to meet required provisions for access.

This unit is for individuals who are self-directed and have substantial depth of knowledge and skills to make independent judgements in the provision of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Research building project compliance with building planning legislation for building access.	1.1	Interpret plans, working drawings and specifications for building project to determine access requirements.
1.2	Interpret effects of planning and construction legislation and communicate to relevant persons throughout design and construction of the building project.
1.3	Research and document the effects of state and territory legislation, local government and service supply authorities on design and construction for the provision of access.
1.4	Evaluate and document methods of construction and methods of classification as described by the National Construction Code (NCC).
2	Identify and record relevant planning and construction information.	2.1	Identify building planning and construction information for project and record using appropriate industry terminology and symbols.
2.2	Record all salient features of construction site relevant to access and required to prepare design and construction documents.
3	Investigate and evaluate site for construction of accessible building.	3.1	Identify and evaluate types and principles of construction relevant to accessible building design and construction.
3.2	Review structural systems commonly used in buildings to identify those relevant to the construction site.
4	Inspect construction site at appropriate intervals.	4.1	Obtain and interpret project plan according to workplace requirements.
4.2	Identify and document trade sequencing points appropriate to the provision of access within building.
4.3	Negotiate with relevant persons to gain access to construction site according to workplace requirements.
4.4	Inspect construction at appropriate trade sequencing points according to workplace requirements.
5	Evaluate construction standards and practices for access compliance.	5.1	Identify and evaluate standards and practices for building claddings, linings, finishes and coatings.
5.2	Identify and evaluate standards and practices for fabrication and installation of building windows, doors and joinery.
5.3	Identify and evaluate basic principles and integration of building services into building.
5.4	Identify and evaluate structural principles of loads, forces, stresses and strains applied in the design and construction of buildings.
5.5	Identify and evaluate construction standards and practices for the installation of building services.
5.6	Identify and evaluate construction relating to stairs, balustrades and handrails.
5.7	Evaluate alternative approaches to construction for access according to regulatory requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC5008A Assess the construction of existing buildings and new building work required to be accessible

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC5008 Assess the construction of existing buildings and new building work required to be accessible

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5008A Assess the construction of existing buildings and new building work required to be accessible. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by assessing two construction projects comprising existing buildings and new building work required to be accessible.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Commonwealth, state and territory legislation, regulations, codes and standards relevant to access consulting activities:

anti-discrimination and disability discrimination

building control including local government regulations and by-laws

Disability (Access to Premises – Buildings) Standards 2010 under the Disability Discrimination Act 1992 (or their successors) – known as the Access to Premises Standards

National Construction Code (NCC) building classifications and access requirements

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

construction methods that comply with relevant building legislation for access

interpersonal communication strategies used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

measurements and calculations used to determine provisions for access

processes for interpreting construction plans, drawings and specifications when assessing the construction of existing buildings and new building work for access

role, responsibilities and powers of building certifiers

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for assessing the construction of existing buildings and new building work required to be accessible:

documentation and records administration

quality

work health and safety (WHS) requirements for site inspections

work role boundaries - responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC5009 Evaluate and select construction materials for accessible buildings

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5009A Evaluate materials for the construction of buildings for access. Minor change to unit title to clarify outcome. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to evaluate and select construction materials for buildings in accordance with specific requirements for access. It includes evaluating the performance of a range of building materials and selecting suitable materials based on structure, fire resistance, cost and application.

This unit is for individuals who are self-directed and have substantial depth of knowledge and skills to make independent judgements in the provision of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Evaluate performance of building materials.	1.1	Interpret relevant documentation to evaluate properties of materials based on performance.
1.2	Identify quality standards and material performance requirements for access compliance.
1.3	Review product data sheets to evaluate and record methods of testing materials.
1.4	Identify and record visual characteristics of materials.
1.5	Evaluate and document compatibility and performance of building materials for access compliance.
2	Select suitable materials for building.	2.1	Interpret plans, working drawings and specifications for building project to determine specific access requirements.
2.2	Identify and select samples of commonly used construction materials to investigate suitability according to their purpose and access requirements.
2.3	Select materials identified as structurally adequate, having the required fire resistance, and suitable for given applications according to specific access requirements.
2.4	Conduct required calculations to select materials considered cost effective according to client and workplace requirements.
2.5	Finalise material selection to meet access, regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC5009A Evaluate materials for the construction of buildings for access.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC5009 Evaluate and select construction materials for accessible buildings

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5009A Evaluate materials for the construction of buildings for access. Minor change to unit title to clarify outcome. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by evaluating and selecting construction materials for two different accessible building projects.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Commonwealth, state and territory legislation, regulations, codes and standards relevant to access consulting activities:

anti-discrimination and disability discrimination

building control including local government regulations and by-laws

Disability (Access to Premises – Buildings) Standards 2010 under the Disability Discrimination Act 1992 (or their successors) – known as the Access to Premises Standards

National Construction Code (NCC) building classifications and access requirements

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

grading processes and grade markings used to categorise timber and timber products

interpersonal communication strategies used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

nature of building materials, performance requirements relevant to accessible buildings, and methods for their evaluation based on:

performance

visual characteristics

structural adequacy

fire resistance

cost effectiveness

processes for interpreting construction plans, drawings and specifications when evaluating and selecting construction materials for accessible buildings

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for evaluating and selecting construction materials for accessible buildings:

client service

documentation and records administration

quality

work role boundaries - responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, technologies, building materials and associated information required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC5010 Provide access advice on the design of the built environment

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5010A Provide access advice on the design of the built environment. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to provide advice on the design of the built environment to ensure adequate access for people with disability in compliance with relevant legislation, codes and standards.

This unit is for individuals who are self-directed and have substantial depth of knowledge and skills to make independent judgements in the provision of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Determine aspect of built environment requiring design advice for access.	1.1	Consult with relevant persons to clarify nature of client request for advice on aspect of the built environment requiring design advice for access.
1.2	Assess capability to provide proposed access design advice against own competence and organisational capability.
1.3	Obtain and document client authority to proceed with access design advice according to workplace requirements.
2	Establish client relationship.	2.1	Negotiate to confirm contractual arrangements with client, and document and store agreement according to regulatory and workplace requirements.
2.2	Negotiate and finalise written client brief, including detailed instructions for access design advice to be provided, according to workplace requirements.
2.3	Obtain copies of all relevant documentation pertinent to the project according to workplace requirements.
2.4	Record all documentation received according to workplace requirements.
3	Source regulatory and reference documents relevant to proposed project.	3.1	Identify legislative framework governing the project and access relevant legislative references relevant to disability access.
3.2	Research recognised publications to identify specific disability access guidance relevant to project, particularly for areas where regulatory guidance is absent.
3.3	Identify and document implications for the project of identified disability access regulations and specific disability guidance ideas.
4	Provide design advice to client.	4.1	Prepare comprehensive report on design advice to meet access requirements of project and contractual and workplace requirements.
4.2	Highlight within the report risks associated with specific disability guidance derived from recognised publications in the absence of regulatory guidance.
4.3	Present design advice report to client and explain design advice and risks in detail to ensure client understanding.
4.4	Maintain copies of design advice report and associated documentation for future reference according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC5010A Provide access advice on the design of the built environment.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC5010 Provide access advice on the design of the built environment

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5010A Provide access advice on the design of the built environment. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by providing access advice on the design of the built environment to meet the needs of two different clients.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

anthropometric and ergonomic principles of accessible building design and fitout

Commonwealth, state and territory legislation, regulations, codes and standards relevant to access consulting activities:

anti-discrimination and disability discrimination

building control including local government regulations and by-laws

Disability (Access to Premises – Buildings) Standards 2010 under the Disability Discrimination Act 1992 (or their successors) – known as the Access to Premises Standards

National Construction Code (NCC) building classifications and access requirements

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

functional systems of the human body

interpersonal communication strategies used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

measurements and calculations used to determine access provisions

possible solutions to situations where NCC deemed-to-satisfy (DTS) provisions do not provide appropriate access

principles of design relating to accessible buildings and fitouts

principles of risk management

sources of recognised publications to obtain disability access guidance

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for providing access advice on the design of the built environment:

documentation and records administration

format and content of:

client contractual arrangements

design advice reports

quality

work role boundaries - responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC5011 Prepare concept designs for accessible building work

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5011A Prepare a concept design for accessible building work. Minor change to unit title. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to consult with clients to prepare concept designs that ensure that building work provides adequate access for people with disability in compliance with the requirements of relevant legislation, codes and standards. Designs must be appropriate for the nature of the project and clearly illustrate client requests such as construction methodologies and space allocations.

This unit is for individuals who are self-directed and have substantial depth of knowledge and skills to make independent judgements in the provision of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Assess client requirements.	1.1	Use effective interpersonal skills and communication techniques to elicit and confirm client aspirations for development project according to workplace requirements.
1.2	Evaluate and document design consequences of client aspirations according to workplace requirements.
1.3	Determine impact of class of development according to National Construction Code (NCC) and regulatory requirements.
1.4	Determine regulatory requirements for access according to class of development.
2	Assess access limitations imposed by the development.	2.1	Identify and document topographical limitations to accessible design.
2.2	Identify and document limitations to accessible design caused by existing conditions.
3	Create design concept.	3.1	Prepare initial concept design drawings portraying design features that reflect client aspirations and required access provisions.
3.2	Conduct calculations and measurements to ensure concept design includes required provisions for access according to regulatory requirements.
3.3	Review concept design in consultation with relevant persons and incorporate feedback according to workplace requirements.
4	Discuss and review concept design with client.	4.1	Present design drawings to client and explain rationale for design features in relation to client aspirations and access requirements.
4.2	Review and modify concept design to incorporate agreed ideas in consultation with client.
4.3	Review concept design to confirm required disability access is provided according to client and regulatory requirements.
5	Finalise concept design drawings.	5.1	Prepare final agreed concept design drawings according to contractual and workplace requirements.
5.2	Forward concept design drawings and associated documentation to client according to contractual and workplace requirements.
5.3	Maintain copies of concept design drawings and associated documentation for future reference according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC5011A Prepare a concept design for accessible building work.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC5011 Prepare concept designs for accessible building work

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5011A Prepare a concept design for accessible building work. Minor change to unit title. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by preparing concept designs for accessible building work to meet the needs of two different clients.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

anthropometric and ergonomic principles of accessible building design and fitout

basic principles of design relating to accessible buildings and fitouts

Commonwealth, state and territory legislation, regulations, codes and standards relevant to access consulting activities:

anti-discrimination and disability discrimination

building control including local government regulations and by-laws

Disability (Access to Premises – Buildings) Standards 2010 under the Disability Discrimination Act 1992 (or their successors) – known as the Access to Premises Standards

National Construction Code (NCC) building classifications and access requirements

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

functional systems of the human body

interpersonal communication strategies used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

limitations to accessible design that can be caused by topography and existing conditions

measurements and calculations used to determine provisions for access

techniques for developing concept designs that respond creatively to client needs and which are:

inclusive - capable of addressing the multiple issues of the design project

visually descriptive - powerful enough to guide the development of full design documentation

adaptable - flexible enough to accept change

sustainable - able to endure manipulations and transformations during the design process without a loss of identity

types of design features that may be included in concept drawings:

horizontal and vertical functional zoning

zoning of degrees of privacy

horizontal and vertical circulation

site conditions and context

spatial hierarchy and relationships

geometric properties

natural and artificial lighting conditions

structure and enclosure

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for preparing concept designs for accessible building work:

client service

documentation and records administration

quality

work role boundaries– responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC5012 Prepare written design briefs for accessible building work

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5012A Prepare a design brief for accessible building work. Minor change to unit title to clarify outcome. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to consult with clients to prepare written design briefs that ensure that building work provides adequate access for people with disability to meet the requirements of relevant legislation, codes and standards.

This unit is for individuals who are self-directed and have substantial depth of knowledge and skills to make independent judgements in the provision of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Assess client requirements.	1.1	Interview client using prepared questionnaire to obtain all information required to create access design brief according to workplace requirements.
1.2	Use effective interpersonal skills and communication techniques to elicit and confirm client aspirations for development project according to workplace requirements.
1.3	Evaluate and document design consequences of client aspirations according to workplace requirements.
1.4	Determine impact of class of development according to the National Construction Code (NCC) and regulatory requirements.
1.5	Determine regulatory requirements for access according to class of development.
2	Assess access limitations imposed by the development.	2.1	Identify and document topographical limitations to accessible design.
2.2	Identify and document limitations to accessible design caused by existing conditions.
3	Create written access design brief.	3.1	Prepare initial written access design brief incorporating client aspirations for project and required access provisions to meet regulatory requirements.
3.2	Check to ensure design brief includes the intended site, construction methodology, materials and interior finishes, allocation of space and specific fixtures, fittings and furniture to meet client requirements.
3.3	Conduct calculations and measurements to prepare preliminary budget for inclusion in access design brief according to workplace requirements.
3.4	Review access design brief in consultation with relevant persons and incorporate feedback according to workplace requirements.
4	Discuss and review access design brief with client.	4.1	Present access design brief to client and explain rationale for costs and features in relation to client aspirations and access requirements.
4.2	Review and modify access design brief to incorporate agreed ideas in consultation with client.
4.3	Review access design brief to confirm required disability access is provided according to client and regulatory requirements.
5	Finalise written access design brief.	5.1	Prepare final agreed written access design brief according to contractual and workplace requirements.
5.2	Forward access design brief and associated documentation to client according to contractual and workplace requirements.
5.3	Maintain copies of access design brief and associated documentation for future reference according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC5012A Prepare a design brief for accessible building work.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC5012 Prepare written design briefs for accessible building work

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5012A Prepare a design brief for accessible building work. Minor change to unit title to clarify outcome. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by preparing written design briefs for accessible building work to meet the needs of two different clients. Each design brief must identify:

the intended site

construction methodology

materials and interior finishes

allocation of space

specific fixtures, fittings and furniture

budget estimate detailing construction, design and statutory costs.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

anthropometric and ergonomic principles of accessible building design and fitout

basic principles of design relating to accessible buildings and fitouts

Commonwealth, state and territory legislation, regulations, codes and standards relevant to access consulting activities:

anti-discrimination and disability discrimination

building control including local government regulations and by-laws

Disability (Access to Premises – Buildings) Standards 2010 under the Disability Discrimination Act 1992 (or their successors) – known as the Access to Premises Standards

National Construction Code (NCC) building classifications and access requirements

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

estimating methods to prepare budget estimates detailing construction, design and statutory costs associated with access design briefs

functional systems of the human body

interpersonal communication strategies used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

limitations to accessible design that can be caused by topography and existing conditions

measurements and calculations used to determine provisions for access

processes for interpreting drawings and associated documentation when preparing design briefs for accessible building work

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for preparing design briefs for accessible building work:

client service

content and format requirements of access design briefs and associated questionnaires

documentation and records administration

quality

work role boundaries - responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC5013 Prepare and administer tender documentation for accessible building work

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5013A Prepare and administer tender documentation for accessible building work. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to prepare tender documentation and administer the tendering process for accessible building work. It includes selecting suitable tendering methods, distributing tender documents, assessing tenders to determine the optimum bid and notifying tenderers of the outcomes.

This unit is for individuals who are self-directed and have substantial depth of knowledge and skills to make independent judgements in the provision of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare tender documentation	1.1	Prepare specification documentation, working drawings and other items necessary to interpret project for inclusion in tender documentation.
1.2	Prepare tender conditions and documentation in consultation with relevant persons according to regulatory and workplace requirements.
1.3	Prepare correspondence explaining tender conditions according to regulatory and workplace requirements.
1.4	Identify personal limitations in preparing tender documentation and seek assistance from relevant persons as required.
2	Select tendering method.	2.1	Identify facets of project influencing the method of tendering according to workplace requirements.
2.2	Select method of tendering in consultation with development team according to workplace requirements.
3	Distribute tender documentation.	3.1	Conduct checks to ensure that tender conditions and documentation are complete and the same for all potential tenderers.
3.2	Distribute tender documentation to all intended recipients according to selected method of tendering, regulatory and workplace requirements.
3.3	Establish contact reference point to respond to tender queries according to workplace requirements.
3.4	Establish facility to receive submissions from tenderers according to workplace requirements.
4	Assess tenders.	4.1	Assess received submissions against tender conditions to determine eligible tenders.
4.2	Apply calculations and measurements to interpret costs, quantities and rates, and assess eligible tenders against tender conditions to determine optimum bid.
4.3	Document tender assessment process and reasons for selecting the optimum bid according to regulatory and workplace requirements.
5	Finalise tender and notify outcomes.	5.1	Notify unsuccessful tenderers of tender decision according to regulatory and workplace requirements.
5.2	Notify successful tenderer of decision and commence pre-contract negotiations according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC5013A Prepare and administer tender documentation for accessible building work.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC5013 Prepare and administer tender documentation for accessible building work

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5013A Prepare and administer tender documentation for accessible building work. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by preparing documentation and administering the tendering process for two tenders for accessible building work.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Commonwealth, state and territory legislation, regulations, codes and standards relevant to access consulting activities:

anti-discrimination and disability discrimination

building control including local government regulations and by-laws

consumer protection and trade practices

Disability (Access to Premises – Buildings) Standards 2010 under the Disability Discrimination Act 1992 (or their successors) – known as the Access to Premises Standards

National Construction Code (NCC) building classifications and access requirements

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

interpersonal communication strategies used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

legal requirements for preparing and administering tenders and managing quotations

measurements and calculations used to determine costs, quantities and rates in tender submissions

methods of tendering

sources of specialist advice for preparing tender documentation

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for preparing and administering tender documentation for accessible building work:

content and format requirements of tender documentation and tender conditions

documentation and records administration

processes for distributing, receiving and assessing tender submissions

quality

work role boundaries- responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC5014 Prepare contract documentation for accessible building work

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5014A Prepare contract documentation for accessible building work. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to prepare contract documentation for the performance of accessible building work. Contract documentation consists of the contract, working drawings and specifications. The unit includes identifying potential contract parties, determining contract requirements, and preparing, assembling and finalising contracts that comply with building and contract legislation.

This unit is for individuals who are self-directed and have substantial depth of knowledge and skills to make independent judgements in the provision of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Identify potential contract parties.	1.1	Identify all potential contract parties according to regulatory and workplace requirements.
1.2	Identify, agree and document roles and responsibilities of all contract parties according to regulatory and workplace requirements.
2	Determine contract requirements for accessible building work.	2.1	Review, verify and document contract requirements for accessible building work according to client, regulatory and workplace requirements.
2.2	Identify personal limitations in assessing contract requirements and seek assistance as required from relevant persons.
2.3	Use interpersonal skills and communication techniques to negotiate and confirm contract specifications with relevant persons.
2.4	Identify methods for gathering contract information that are reliable and make efficient use of time and resources according to workplace requirements.
2.5	Source contract information in consultation with relevant persons and assess for currency, accuracy and relevance according to workplace requirements.
3	Prepare contract document for accessible building work.	3.1	Prepare contract for accessible building work according to agreed contract specifications, regulatory and workplace requirements.
3.2	Seek advice from relevant persons to confirm that the contract captures and addresses identified risks, protects contracted parties and provides the basis for due performance.
3.3	Distribute contract to relevant persons to check the accuracy of information and that contract specifications are clearly addressed and meet regulatory requirements.
4	Assemble contract documentation and forward to contract parties.	4.1	Collate and assemble contract document, working drawings and specifications in readiness for formal consideration according to workplace requirements.
4.2	Prepare associated correspondence for submission to contract parties according to workplace requirements.
4.3	Identify any gaps or deficiencies in contract documentation and implement appropriate corrective actions according to client, regulatory and workplace requirements
4.4	Forward contract documentation to contract parties for agreement and signing according to regulatory and workplace requirements.
5	Finalise contract for accessible building work.	5.1	Finalise contract within agreed timeframes and according to client, regulatory and workplace requirements.
5.2	Distribute signed copies of contract to contract parties according to contractual, regulatory and workplace requirements.
5.3	Record all contract information and retain copy of signed contract documentation for future reference according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC5014A Prepare contract documentation for accessible building work.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC5014 Prepare contract documentation for accessible building work

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5014A Prepare contract documentation for accessible building work. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by preparing and documenting two different contracts for accessible building work.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Commonwealth, state and territory legislation, regulations, codes and standards relevant to access consulting activities:

anti-discrimination and disability discrimination

building control including local government regulations and by-laws

consumer protection and trade practices

Disability (Access to Premises – Buildings) Standards 2010 under the Disability Discrimination Act 1992 (or their successors) – known as the Access to Premises Standards

National Construction Code (NCC) building classifications and access requirements

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

interpersonal communication strategies used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

legal and process issues relating to contract law and relevant to preparing and documenting contracts for accessible building work

principles of risk management

sources of specialist advice for preparing contract documentation

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for preparing contract documentation for accessible building work:

content and format requirements of contract documentation

documentation and records administration

quality

work role boundaries - responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC5015 Prepare specification documentation for accessible building work

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5015A Prepare specification documentation for accessible building work. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to prepare specification documentation for accessible building work. It includes analysing working drawings to determine specification requirements, preparing specification schedules and reference specifications, collating manufacturer specifications and assembling final specification documentation.

This unit is for individuals who are self-directed and have substantial depth of knowledge and skills to make independent judgements in the provision of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Analyse working drawings to determine specification requirements.	1.1	Obtain and review project working drawings and consult with relevant persons to clarify any ambiguities.
1.2	Analyse working drawings to determine and document project specification requirements.
2	Prepare specification schedules and reference specifications.	2.1	Prepare specification schedules under headings in the order of a normal building schedule according to accepted industry practice, regulatory and workplace requirements.
2.2	Identify relevant Australian Standards and prepare reference specifications under various trades according to regulatory and workplace requirements.
3	Obtain and collate manufacturer specifications.	3.1	Obtain manufacturers’ specifications according to specification schedules.
3.2	Collate manufacturers’ specifications according to trades.
4	Finalise specification documentation for accessible building work.	4.1	Check specification requirements for accuracy and relevance to meet project and workplace requirements.
4.2	Prepare and collate information for inclusion in specification documentation according to project, regulatory and workplace requirements.
4.3	Assemble specification documentation and store for future use according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC5015A Prepare specification documentation for accessible building work.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC5015 Prepare specification documentation for accessible building work

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5015A Prepare specification documentation for accessible building work. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by preparing specification documentation for two accessible building work projects.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Commonwealth, state and territory legislation, regulations, codes and standards relevant to access consulting activities:

anti-discrimination and disability discrimination

building control including local government regulations and by-laws

consumer protection and trade practices

Disability (Access to Premises – Buildings) Standards 2010 under the Disability Discrimination Act 1992 (or their successors) – known as the Access to Premises Standards

National Construction Code (NCC) building classifications and access requirements

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

interpersonal communication strategies used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

legal and process issues relevant to the preparation of specification documentation for accessible building work

order of normal building schedules

principles of risk management

processes for interpreting reports, working drawings and specifications

purpose and content of:

manufacturer specifications

specification schedules

reference specifications

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for preparing specification documentation for accessible building work:

content and format requirements of specification documentation

documentation and records administration

quality

work role boundaries - responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC5016 Provide expert access advice on renovations to private dwellings

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5016A Provide expert access advice on renovations to private dwellings. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to work with clients to achieve appropriate building renovations to private dwellings (homes) to suit their needs. It includes identifying client needs, assessing the capacity of buildings in relation to their needs, formulating responses to meet current and long-term needs, and preparing a report detailing agreed renovations.

This unit is for individuals who are self-directed and have substantial depth of knowledge and skills to make independent judgements in the provision of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Identify client needs.	1.1	Use ethical practices to identify functional abilities of client in consultation with relevant persons.
1.2	Identify situations requiring specialist advice and seek assistance as required to meet client needs.
1.3	Identify and discuss client’s current level of functioning with relevant persons.
1.4	Use anthropometric, ergonomic and physiological methodologies to identify functional features critical to maintaining independence of client in consultation with relevant persons.
1.5	Identify client’s current and long-term access needs in consultation with relevant persons.
2	Assess building capacity in relation to client needs.	2.1	Audit building against regulatory requirements for access to meet client needs.
2.2	Conduct measurements and calculations to determine access compliance according to regulatory requirements.
2.3	Consult with relevant persons to identify building renovation strategies to meet client needs.
3	Formulate response to client’s current and long-term needs.	3.1	Identify specific fixtures, fittings, equipment and associated spatial requirements to meet client needs and regulatory requirements.
3.2	Discuss proposed building renovations with relevant persons and incorporate feedback into proposed building strategies.
3.3	Communicate identified changes for renovation design and construction to relevant persons for implementation.
4	Prepare report on required renovations to private dwelling.	4.1	Prepare report and associated documentation detailing agreed building renovations to relevant persons.
4.2	Forward report and associated documentation to relevant persons according to contractual requirements.
4.3	Maintain copy of the report and associated documentation for future reference according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC5016A Provide expert access advice on renovations to private dwellings.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC5016 Provide expert access advice on renovations to private dwellings

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5016A Provide expert access advice on renovations to private dwellings. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by providing expert advice on renovations to private dwellings to meet the needs of two different people with disability.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

anthropometric and ergonomic principles of accessible building design and fitout

Commonwealth, state and territory legislation, regulations, codes and standards relevant to access consulting activities:

anti-discrimination and disability discrimination

building control including local government regulations and by-laws

Disability (Access to Premises – Buildings) Standards 2010 under the Disability Discrimination Act 1992 (or their successors) – known as the Access to Premises Standards

National Construction Code (NCC) building classifications and access requirements

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

environmental issues impacting on material selection relevant to private dwelling being renovated

interpersonal communication strategies used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

measurements and calculations used to determine capacity of building and surrounds to meet client needs

processes for interpreting plans and specifications when providing access advice on renovations to private dwellings

role, responsibilities and powers of building certifiers

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for providing expert access advice on renovations to private dwellings:

documentation and records administration

quality

work role boundaries - responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC5017 Provide expert access advice on building renovations

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5017A Provide expert access advice on building renovations. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to provide expert advice on building renovations to achieve access for people with disability. It includes identifying and evaluating construction methods to ensure compliance with relevant building legislation.

This unit is for individuals who are self-directed and have substantial depth of knowledge and skills to make independent judgements in the provision of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Confirm areas of building that require renovation to achieve access.	1.1	Inspect building to identify areas requiring renovation according to regulatory and workplace requirements.
1.2	Determine construction methodology for undertaking required renovation based on assessment of all aspects of the building’s structure and construction and relevant building legislation.
2	Confirm that building construction methodology can accommodate required renovations.	2.1	Assess effect of applying identified construction methodology to building against client needs and regulatory requirements for access.
2.2	Apply National Construction Code (NCC) performance requirements to identify suitable technologies to overcome any adverse effects resulting from the application of the identified construction methodology.
3	Review pre-existing conditions that impact on building upgrade plan.	3.1	Assess and document the impact on accessibility of the building resulting from implementation of the building upgrade plan.
3.2	Assess and document the impact of identified suitable technologies on achieving reduced timelines for providing full access to the building.
3.3	Consult with relevant persons to report the identified suitable technologies for reducing timelines for required renovations.
4	Review pre-existing conditions that impact on performance solutions.	4.1	Assess and document the impact on accessibility of the building result from implementation of the identified performance solutions.
4.2	Assess and document the impact of identified technologies on achieving NCC performance requirements for providing full access to the building.
4.3	Consult with relevant persons to report the identified suitable technologies to achieve NCC performance requirements for providing full access to the building.
5	Review pre-existing conditions that impact on application for exception to NCC.	5.1	Analyse and document the impact of allowing the application for exception to the NCC on building accessibility.
5.2	Assess and document the impact of identified suitable technologies on overcoming pre-existing conditions to achieve full access to building.
5.3	Consult with relevant persons to report the identified suitable technologies for overcoming pre-existing conditions to achieve full access to the building.
6	Develop arguments pertaining to expert judgement and prepare access report.	6.1	Develop and document arguments to demonstrate that identified suitable technologies meet or exceed NCC performance requirements where the identified suitable technologies differ from deemed-to-satisfy (DTS) provisions.
6.2	Advise client of suitable technologies for providing renovations that meet or exceed DTS provisions.
6.3	Prepare final access report documentation according to contractual and workplace requirements.
6.4	Forward access report documentation to client according to contractual and workplace requirements.
6.5	Maintain copies of the access report and associated documentation for future reference according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC5017A Provide expert access advice on building renovations.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC5017 Provide expert access advice on building renovations

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5017A Provide expert access advice on building renovations. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by providing expert access advice on building renovations to meet the needs of two different clients.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

anthropometric and ergonomic principles of accessible building design and fitout

behaviour of structural members undergoing stress, strain, compression or bending

Commonwealth, state and territory legislation, regulations, codes and standards relevant to access consulting activities:

anti-discrimination and disability discrimination

building control including local government regulations and by-laws

Disability (Access to Premises – Buildings) Standards 2010 under the Disability Discrimination Act 1992 (or their successors) – known as the Access to Premises Standards

National Construction Code (NCC) building classifications and access requirements

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

environmental issues impacting on material selection relevant to advice being provided

functional systems of the human body

interpersonal communication strategies used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

processes for interpreting reports, working drawings and specifications when providing access advice on building renovations

role, responsibilities and powers of building certifiers

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for providing expert access advice on building renovations:

documentation and records administration

quality

work role boundaries - responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC5018 Provide expert access advice to complainants or respondents

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5018A Provide expert access advice to a complainant or respondent. Minor change to unit title. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to provide expert advice to clients on their access rights and/or obligations under the Disability Discrimination Act 1992 (DDA) and relevant state and territory anti-discrimination legislation. It includes interpreting legislation relevant to the complaint or response processes together with the information necessary to substantiate such complaints or responses and preparing reports that comply with the rules of evidence and prescribed formats for expert reports.

This unit is for individuals who are self-directed and have substantial depth of knowledge and skills to make independent judgements in the provision of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Identify client needs.	1.1	Confirm legal identify of client and other parties according to regulatory and workplace requirements.
1.2	Determine legal capacity of other parties to respond according to regulatory and workplace requirements.
1.3	Negotiate and document client authority to proceed with advice provision according to regulatory and workplace requirements.
1.4	Request and obtain a written client brief, including detailed instructions, according to regulatory and workplace requirements.
2	Review legislation relevant to the case.	2.1	Identify specific legislation applicable to circumstances of case according to workplace requirements.
2.2	Identify appropriate procedures, processes and protocols related to case and advice provision according to workplace requirements.
3	Establish existence of relevant documentation.	3.1	Identify, source and access all available documentation relevant to case according to regulatory and workplace requirements.
3.2	Identify and list additional information needed or missing documents and develop strategies for obtaining required information or documents according to regulatory and workplace requirements.
3.3	Negotiate between the parties to agree a staged process for exchanging and collating required documentation.
4	Provide expert access advice to client.	4.1	Examine the extent of own competence in relation to the case and seek specialist advice, as required, according to regulatory and workplace requirements.
4.2	Use effective interpersonal skills and communication techniques to provide access advice to the client according to regulatory and workplace requirements.
5	Finalise and distribute client access report.	5.1	Review all case documentation for completeness and collate according to regulatory and workplace requirements.
5.2	Finalise client access report according to contractual, regulatory and workplace requirements.
5.3	Publish and distribute report to relevant parties according to client, workplace and regulatory requirements.
5.4	Maintain copies of the access report and associated documentation for future reference according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC5018A Provide expert access advice to a complainant or respondent.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC5018 Provide expert access advice to complainants or respondents

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5018A Provide expert access advice to a complainant or respondent. Minor change to unit title. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by providing expert access advice to two different complainants and/or respondents who require advice on their rights and/or obligations under the Disability Discrimination Act 1992 (DDA) (or its successor).

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

anthropometric and ergonomic principles

Commonwealth, state and territory legislation, regulations, codes and standards relevant to access consulting activities and rights and obligations of clients:

anti-discrimination and disability discrimination

building control including local government regulations and by-laws

DDA and related Access to Premises and Transport Standards

National Construction Code (NCC) building classifications and access requirements

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

environmental issues impacting on material selection relevant to advice being provided

interpersonal communication strategies used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

means for seeking judicial or quasi-judicial hearings

rules of evidence as they relate to expert reports

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for providing expert access advice to complainants or respondents:

documentation and records administration

prescribed formats for expert reports that may be used in judicial or quasi-judicial hearings

quality

work role boundaries - responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC5019 Coordinate the development and implementation of DDA Action Plans

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5019A Coordinate the development and implementation of Disability Discrimination Act Action Plans. Minor change to unit title. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to coordinate the development and implementation of Disability Discrimination Act 1992 (DDA) Action Plans or similar plans required by state/territory anti-discrimination legislation. It includes working with the management of government departments, companies, building owners or service providers to develop Action Plans for lodgement with the Australian Human Rights Commission (AHRC) or state/territory agency, ensuring client ownership and effective implementation.

This unit is for individuals who are self-directed and have substantial depth of knowledge and skills to make independent judgements in the provision of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Establish client relationship.	1.1	Negotiate to confirm contractual arrangements with client, and document and store agreement according to regulatory and workplace requirements.
1.2	Work with client to develop a comprehensive client brief for Action Plan development and implementation.
1.3	Obtain information on client’s business operations, services offered, staff profiles and business premises according to workplace requirements.
1.4	Negotiate with client to document a work plan for the coordination and implementation of the Action Plan.
2	Engage senior management in development process.	2.1	Consult with relevant persons to develop a strategy and processes for communicating with, and engaging, senior management in the development of the Action Plan.
2.2	Obtain agreement from senior management to take a lead role in the development of the Action Plan.
2.3	Identify training needs and resources required to assist senior managers in taking a lead role in the development of the Action Plan.
2.4	Deliver training to assist senior managers in developing the Action Plan according to workplace requirements.
3	Work with client to coordinate Action Plan development.	3.1	Identify organisational staff required to facilitate development of the Action Plan.
3.2	Identify training needs and resources required to assist staff to facilitate development of the Action Plan.
3.3	Develop and deliver training to assist staff to facilitate Action Plan development according to workplace requirements.
4	Work with client to monitor progress of Action Plan development.	4.1	Assist client to develop Action Plan and provide expert advice required to ensure satisfactory progress.
4.2	Assist client to develop policies and programs to support Action Plan according to regulatory and workplace requirements.
4.3	Assist client to review draft Action Plan to ensure readiness for formal endorsement by senior management and subsequent lodgement according to regulatory requirements.
5	Work with client to monitor Action Plan implementation.	5.1	Assist client to implement Action Plan according to regulatory and contractual requirements.
5.2	Assist client to monitor achievement of milestones identified in Action Plan according to regulatory and contractual requirements.
5.3	Assist client to manage regular review of the Action Plan according to regulatory and contractual requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC5019A Coordinate the development and implementation of Disability Discrimination Act Action Plans.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC5019 Coordinate the development and implementation of DDA Action Plans

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5019A Coordinate the development and implementation of Disability Discrimination Act Action Plans. Minor change to unit title. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by coordinating the development and implementation of an Action Plan which:

meets the requirements of the Disability Discrimination Act 1992 (DDA) (or its successor) or relevant state/territory anti-discrimination legislation

includes goals and targets to ensure results are measurable, and timeframes and evaluation strategies are achieved.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Commonwealth DDA and similar state and territory anti-discrimination legislation and regulations requiring the completion of Action Plans or similar documents and relevant to access advice:

anti-discrimination and disability discrimination

building control including local government regulations and by-laws

National Construction Code (NCC) building classifications and access requirements

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

consultation processes

interpersonal communication strategies used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

methods for facilitating group processes

methods for identifying training needs and developing and delivering training programs to support Action Plan development

principles and techniques associated with:

change management

coaching

communication

goal setting

group dynamics

motivation

negotiation

planning

processes for developing policies and programs to achieve legislative objectives of the DDA or similar state and territory legislation

range of presentation formats for conveying information to participants of the Action Plan development process

relevant industry codes of practice and ethics

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for facilitating the development of DDA or similar Action Plans:

client service

documentation, reports and records administration

Action Plan format, lodgement and implementation requirements

work role boundaries - responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC5020 Undertake research on access issues

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5020A Undertake research on access issues. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to undertake research for the purposes of defining the performance and outcomes of building innovations and performance solutions as well as investigating a range of other issues concerning access. It includes identifying a range of appropriate sources of information within Australia and internationally, applying sound research techniques, analysing the content of resources, and documenting sources and findings for use in addressing specific access issues.

This unit is for individuals who are self-directed and have substantial depth of knowledge and skills to make independent judgements in the provision of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Define the purpose, scope and nature of the research.	1.1	Consult with client to clarify and agree details of the research purpose, scope, aims, expected outcomes and potential uses and benefits.
1.2	Discuss and confirm with client the details of available resources and research timeframes.
1.3	Identify preferred research methodology based on available resources, client and workplace requirements.
1.4	Work with client to identify issues related to the appropriate use of research data and manage issues effectively according to workplace requirements.
1.5	Negotiate with client to clarify details of evaluation mechanisms and procedures.
2	Search information sources.	2.1	Use technologies to implement appropriate research methods and investigate sufficient and relevant information sources to ensure reliable conclusions.
2.2	Record researched information accurately in line with recognised research protocols and to ensure ease of retrieval according to workplace requirements.
2.3	Record and store collections and associated data resulting from research in readiness for analysis according to workplace requirements.
3	Analyse and document research findings.	3.1	Select data analysis methods appropriate for the nature and subject of the research according to recognised research protocols.
3.2	Analyse research data to identify and recommend possible solutions to access issues according to client requirements and within workplace time, resource and quality constraints.
3.3	Thoroughly document research findings and their sources and references in a client report according to workplace requirements.
3.4	Maintain research findings and associated documentation for future reference according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC5020A Undertake research on access issues.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC5020 Undertake research on access issues

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC5020A Undertake research on access issues. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by undertaking research to identify and recommend solutions for two clients with different access issues.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Commonwealth, state and territory legislation, regulations, codes and standards relevant to access consulting activities:

anti-discrimination and disability discrimination

building control including local government regulations and by-laws

National Construction Code (NCC) building classifications and access requirements

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

interpersonal communication strategies used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

issues related to the appropriate use of research data

recognised research sources, methods and protocols and methods for referencing information sources

relevant industry codes of practice and ethics

relevant international codes, standards, regulations and practices

techniques for managing research projects

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for undertaking research on access issues:

documentation and records administration

quality

technologies and methods used to source, access and store information

work role boundaries – responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC6001 Participate as an access expert on an Access Panel

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC6001A Participate as an access expert on an Access Panel. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to participate as an access expert on an Access Panel. Access Panels are created within state and territory jurisdictions under the Process to Administer Access to Buildings (The Protocol) for the purpose of considering building upgrade plans.

This unit is for access consultants who use their broad theoretical and technical skills and knowledge to analyse information, provide advice and devise solutions to sometimes complex access problems in compliance with regulatory requirements for the provision of access for people with disability.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Review Access Panel case documentation.	1.1	Receive and check case documentation to ensure it is complete.
1.2	Interpret case documentation to determine adequacy of access provision according to regulatory requirements.
1.3	Interpret financial and social costs and benefits of building upgrade plan and maintenance activities to provide access.
1.4	Clarify identified ambiguities in documentation in consultation with relevant persons.
2	Conduct research on relevant issues.	2.1	Use technologies and relevant databases to conduct research on matters pertaining to the case according to workplace requirements.
2.2	Seek advice from other access experts to complement and supplement own expertise in relation to the case.
2.3	Comprehensively document research findings and their sources and references for later retrieval and use according to workplace requirements.
3	Prepare and document arguments for Access Panel consideration.	3.1	Develop arguments on issues pertaining to the case to be considered by other Access Panel members based on own expertise and research findings.
3.2	Comprehensively document arguments and assemble with all relevant supporting evidence in a format suitable for consideration by other Access Panel members.
4	Contribute actively to Access Panel deliberations.	4.1	Examine and recognise the extent of own competencies in relation to the case according to industry codes of practice and ethics.
4.2	Provide information and advice to all Access Panel members on potential solutions to the adequacies of access provision.
4.3	Use interpersonal skills and communication techniques to contribute to Access Panel deliberations in a participative and constructive manner.
4.4	Provide access advice to Access Panel in an appropriate format according to Access Panel guidelines.
4.5	Document agreed decisions for future personal reference according to workplace requirements.
5	Assist preparation of the Access Panel decision document.	5.1	Document agreed decisions according to Access Panel reporting guidelines, regulatory and workplace requirements.
5.2	Assist in preparing the Access Panel decision document for the case according to Access Panel reporting guidelines, regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC6001A Participate as an access expert on an Access Panel.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC6001 Participate as an access expert on an Access Panel

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC6001A Participate as an access expert on an Access Panel. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by participating as an access expert on an Access Panel for two different cases.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Access Panels:

jurisdiction, structures, procedures and protocols

role and responsibilities of Access Panel and its members, including legal personnel

requirements for presenting evidence to Access Panels

types of issues and allowable evidence raised in Access Panels

anthropometric and ergonomic principles of accessible building design and fitout

Commonwealth, state and territory legislation, regulations, codes and standards relevant to participation as an access expert on Access Panels:

anti-discrimination and disability discrimination

building control including local government regulations and by-laws

heritage

National Construction Code (NCC) building classifications and access requirements

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

Process to Administer Access to Buildings (The Protocol) (or its successor) for the purpose of considering building upgrade plans

difference between common law, judicial precedents and legislation

functional systems of the human body

industry codes of practice and ethics

interpersonal communication strategies used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

principles and techniques associated with:

group dynamics and processes

leadership

communication and negotiation

planning

decision making

recognised research methods and protocols and methods for referencing information sources

role, responsibilities and powers of building certifiers

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for participating as an access expert on an Access Panel:

documentation and records administration

format and content of documented arguments and evidence for Access Panel consideration

quality

technologies and methods used to source, access and store information

work role boundaries – responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC6002 Apply performance-based codes and risk management principles when assessing buildings for access

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC6002A Apply performance-based codes and risk management principles to assessing buildings for access. Minor change to unit title. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to apply performance-based codes and risk assessment and risk management principles to accessibility features of buildings. It includes comparing proposed performance solutions to the prescriptive deemed-to-satisfy (DTS) requirement of the National Construction Code (NCC) and other requirements of relevant legislation, regulations and standards for the provision of access for people with disability, and summarising assessment results in a report which may be considered by an Access Panel.

This unit is for access consultants who use their broad theoretical and technical skills and knowledge to analyse information, provide advice and devise solutions to sometimes complex access problems in compliance with regulatory requirements for the provision of access for people with disability.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Evaluate performance-based codes relevant to building access issues.	1.1	Evaluate role of regulation associated with buildings and the built environment within society in relation to building access issues.
1.2	Evaluate societal goals related to the construction and use of buildings and apply in relation to building access issues.
1.3	Identify and record the hierarchy of Commonwealth, state and territory building access legislation and the role of NCC objectives, functional statements and performance requirements.
1.4	Identify and record the differences between public policy and professional judgement in relation to building access issues.
2	Apply performance-based codes to building access issues.	2.1	Identify and record NCC assessment methods relevant to building access issues and requirements for their application.
2.2	Apply methodologies to determine correct performance requirements required to be satisfied to meet NCC requirements.
2.3	Determine, apply and document processes for involving relevant parties in decision-making processes associated with proposed performance solution.
2.4	Evaluate and document impacts of proposed performance solution on building maintenance and alterations.
2.5	Store all documentation and records used to evaluate proposed performance solution for future reference and retrieval according to regulatory and workplace requirements.
3	Assess risk.	3.1	Identify and apply methodology for determining and assessing risks associated with building access issues.
3.2	Use technologies to research and apply information to support risk assessment according to workplace requirements.
3.3	Identify and report consequences of various forms of identified risk associated with building access issues.
3.4	Apply basic probability analysis and interpret statistics according to risk assessment principles.
4	Document findings.	4.1	Prepare report describing the suitability of proposed performance solutions to building access issues according to regulatory and workplace requirements.
4.2	Maintain copies of the report and associated documentation for future reference according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC6002A Apply performance-based codes and risk management principles to assessing buildings for access.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC6002 Apply performance-based codes and risk management principles when assessing buildings for access

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC6002A Apply performance-based codes and risk management principles to assessing buildings for access. Minor change to unit title. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by applying performance-based codes and risk management principles to assess access issues and performance solutions associated with two different buildings.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

anthropometric and ergonomic principles of accessible building design and fitout

Commonwealth, state and territory legislation, regulations, codes and standards relevant to access consulting activities:

anti-discrimination and disability discrimination

building control including local government regulations and by-laws

heritage

National Construction Code (NCC) building classifications and access requirements

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

Process to Administer Access to Buildings (The Protocol) for the purpose of considering building upgrade plans

industry codes of practice and ethics

interpersonal communication strategies used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

recognised research methods and protocols and methods for referencing information sources

risk management principles and risk assessment processes

role, responsibilities and powers of building certifiers

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for applying performance-based codes and risk management principles when assessing buildings for access:

documentation and records administration

quality

technologies and methods used to source, access and store information

work role boundaries – responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC6003 Apply unjustifiable hardship principles to assess solutions for access

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC6003A Apply unjustifiable hardship principles to Alternative Building Solutions for access. Unit title changed to clarify outcome. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to apply the principles of unjustifiable hardship to the regulatory requirements for existing buildings undergoing building work. Principles of unjustifiable hardship are set out in the Process to Administer Access to Buildings (The Protocol) and the Disability Discrimination Act 1992 (DDA). The unit includes assessing any unjustifiable hardship component of a proposed building upgrade plan, performance solution or application for exception from a requirement of the National Construction Code (NCC), and summarising assessment results in a report which may be considered as part of an Access Panel case.

This unit is for access consultants who use their broad theoretical and technical skills and knowledge to analyse information, provide advice and devise solutions to sometimes complex access problems in compliance with regulatory requirements for the provision of access for people with disability.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Assess proposal from building control authority.	1.1	Interpret proposal documentation to clarify classification as building upgrade plan, performance solution or application for exception from a requirement of the NCC.
1.2	Assess and document issues raised by building control authority.
1.3	Identify grounds for request for unjustifiable hardship from proposal documentation.
2	Apply unjustifiable hardship principles to assess building upgrade plan.	2.1	Interpret building upgrade plan to identify key access components.
2.2	Conduct technical assessment of issues in building upgrade plan according to The Protocol requirements.
2.3	Determine level of access resulting from building upgrade plan according to regulatory requirements.
2.4	Assess the appropriateness of timeframes proposed by building upgrade plan and document findings according to unjustifiable hardship considerations, regulatory and workplace requirements.
3	Apply unjustifiable hardship principles to assess performance solution.	3.1	Assess performance of solution for providing access outcomes equivalent to NCC deemed-to-satisfy (DTS) provisions.
3.2	Conduct technical assessment of issues identified in the application for performance solution according to The Protocol requirements.
3.3	Assess the ability of the performance solution to provide access and document findings according to unjustifiable hardship considerations, regulatory and workplace requirements.
4	Apply unjustifiable hardship principles to application for exception from an NCC requirement.	4.1	Identify issues in the proposal nominated as preventing the provision of access.
4.2	Conduct technical assessment of issues identified in the application for exception from a requirement of the NCC according to The Protocol requirements.
4.3	Assess the validity of issues presented in the application for exception from a requirement of the NCC and document findings according to unjustifiable hardship considerations, regulatory and workplace requirements.
5	Document findings.	5.1	Assess unjustifiable hardship decisions and document findings according to regulatory and workplace requirements.
5.2	Maintain copies of the findings and associated documentation for future retrieval according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC6003A Apply unjustifiable hardship principles to Alternative Building Solutions for access.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC6003 Apply unjustifiable hardship principles to assess solutions for access

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC6003A Apply unjustifiable hardship principles to Alternative Building Solutions for access. Unit title changed to clarify outcome. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by applying unjustifiable hardship principles to assess solutions for access related to one building project.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

anthropometric and ergonomic principles of accessible building design and fitout

Commonwealth, state and territory legislation, regulations, codes and standards relevant to access consulting activities:

anti-discrimination and disability discrimination

building control including local government regulations and by-laws

heritage

National Construction Code (NCC) building classifications and access requirements

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

definition of unjustifiable hardship as set out in the Process to Administer Access to Buildings (The Protocol) (or its successor) and application classifications:

building upgrade plan

performance solution

application for exception from a requirement of the NCC

functional systems of the human body

industry codes of practice and ethics

interpersonal communication strategies used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

recognised research methods and protocols and methods for referencing information sources

role, responsibilities and powers of building certifiers

types of disability and limitations that each disability places on an individual’s ability to access the environment

workplace requirements for applying unjustifiable hardship principles to assess solutions for access:

documentation and records administration

quality

technologies and methods used to source, access and store information

work role boundaries – responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC8001 Research and analyse access and use requirements for people with diverse disabilities

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC8001A Research and analyse access and use requirements for people with diverse disabilities. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to research and analyse complex and highly specialised information relating to access and use requirements for people with diverse disabilities in order to build a significant knowledge base for application to access consulting services. It includes developing an in-depth understanding of the range and nature of variations in people’s abilities and disabilities, implications for the provision of access to and use of the built environment, and the extent and limitations of regulatory compliance requirements.

This unit is for experienced access consultants who apply broad and coherent theoretical and technical knowledge and highly specialised skills, and deal with sometimes complex and unpredictable contingencies in the provision of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Develop and manage knowledge bank on access to and use of the built environment by people with disability.	1.1	Research and evaluate information on the requirements of people with disability to access and use the built environment.
1.2	Research and evaluate information on regulatory compliance requirements for people with disability to access and use the built environment.
1.3	Research and use forums for discussion and debate regarding the effects of disability on access to and use of the built environment.
1.4	Implement processes to ensure access to current information on regulatory changes and best practice solutions associated with access to and use of the built environment by people with disability.
1.5	Use technologies to develop and maintain an information management system to ensure currency and availability of information in knowledge bank.
1.6	Share and discuss information in knowledge bank with relevant persons.
2	Analyse effects of disability on access to and use of the built environment.	2.1	Research static and functional anthropometrics of people with physical disabilities and analyse and confirm their requirements for access to and use of the built environment.
2.2	Research functional abilities and needs of people with sensory impairment and analyse and confirm their requirements for access to and use of the built environment.
2.3	Research functional abilities and needs of people with cognitive impairment and analyse and confirm their requirements for access to and use of the built environment.
2.4	Monitor advancements in ergonomic practices and data and apply relevant information to analysis of requirements for access to and use of the built environment.
3	Analyse regulatory compliance requirements for access to and use of the built environment.	3.1	Analyse content and application of relevant legislation, codes and standards in relation to ergonomic principles and access and use requirements of people with disability.
3.2	Analyse content and application of relevant government development policies and urban planning regulations in relation to ergonomic principles and access and use requirements of people with disability.
3.3	Identify conflicting compliance provisions and access issues that are not the subject of legislation and analyse and critique access solutions in consultation with relevant persons.
4	Contribute to the development of the access consulting sector.	4.1	Seek opportunities for learning and reflection on the needs of people with disability and principles of access and use and discuss findings with relevant persons to refine ideas.
4.2	Document research findings on best practice in access and use provision and share with relevant persons.
4.3	Seek opportunities to participate in and contribute to professional debate and decision making relating to access and use compliance issues and solutions.
4.4	Seek and contribute to opportunities to improve access and use provisions.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC8001A Research and analyse access and use requirements for people with diverse disabilities.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC8001 Research and analyse access and use requirements for people with diverse disabilities

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC8001A Research and analyse access and use requirements for people with diverse disabilities. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by researching and analysing access and use requirements for people with diverse disabilities, including:

auditory disabilities

cognitive disabilities

mobility disabilities

muscle wasting and weakness disabilities

psychiatric disabilities

vision disabilities.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

accessibility requirements relating to equipment used by people with disability

best practices in access and use including measures that exceed compliance requirements

Commonwealth, state and territory legislation, regulations, codes and standards relevant to access and use compliance:

anti-discrimination and disability discrimination

building control including local government regulations and by-laws

National Construction Code (NCC) building classifications and access requirements

Disability (Access to Premises – Buildings) Standards 2010 and Disability Standards for Accessible Public Transport 2002 under the Disability Discrimination Act 1992 (or their successors) - known as the Access to Premises Standards and Transport Standards

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

principles of access to and use of the built environment:

adaptable design

best practice solutions to access and use requirements

principles of ergonomics and advancements in ergonomic practices

professional networks and forums for sharing and debating access and use information, issues and solutions

research techniques

scope of functions of the human body:

auditory and visual processing

cognitive functions

mobility

psychiatric conditions

social construction of disability:

effects of restriction of autonomy

institutional models

medical models

social, civic and economic inclusion

sources of current information on access and use requirements and solutions

static and functional anthropometrics:

measurements of the body dimensions of people both with and without disabilities

reach ranges of people with and without disabilities

step and gait of people with and without disabilities, including people who are blind or vision impaired and using a white cane or a guide dog

visual range capabilities of people with and without vision loss

types of disabilities and combinations of disabilities and related range of functional limitations:

auditory

cognitive

mobility

muscle wasting and weakness

psychiatric

vision.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPACC8002 Research and analyse access solutions for the built environment

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC8002A Research and analyse access solutions for the built environment. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to research and analyse a broad range of complex and highly specialised information in order to give effective advice and influence design solutions that provide lawful access and inclusive use of the built environment for all people, including those with disability. It includes applying ergonomics and human geometry of people with disability to access provision; analysing built environment issues with positive and negative impacts on people with mobility, sensory and cognitive impairments; and an in-depth understanding of the range of design solutions available and how they may be applied to the provision of access.

This unit is for experienced access consultants who apply broad and coherent theoretical and technical knowledge and highly specialised skills, and deal with sometimes complex and unpredictable contingencies in the provision of access consulting services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Unit Sector

Access Consulting.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Source and manage information for consideration of access solutions.	1.1	Research and evaluate information on the effects of disabilities and the interaction of people with disability and the built environment.
1.2	Research and evaluate information on regulatory compliance requirements for people with disability to access and use the built environment.
1.3	Research and use forums for discussion and debate regarding solutions for providing access to and use of the built environment.
1.4	Implement processes to ensure access to current information on regulatory changes and best practice solutions associated with access to and use of the built environment by people with disability.
1.5	Use technologies to develop and maintain an information management system to ensure currency and availability of information in knowledge bank.
1.6	Share and discuss information in knowledge bank with relevant persons.
2	Analyse information to deliver access solutions in the built environment.	2.1	Research best practice international and national solutions that provide access to and use of the built environment.
2.2	Assess solutions for their capacity to address requirements of people with differing abilities and disabilities.
2.3	Identify potentially suitable solutions and assess their cost-effectiveness and compliance with regulatory requirements.
2.4	Research and monitor new and emerging developments in design, construction and fit-out solutions and apply relevant information to analysis of requirements for access to and use of the built environment.
3	Analyse regulatory compliance requirements for access to and use of the built environment.	3.1	Analyse content and application of relevant legislation, codes and standards in relation to ergonomic principles and access and use requirements of people with disability.
3.2	Analyse content and application of relevant government development policies and urban planning regulations in relation to ergonomic principles and access and use requirements of people with disability.
3.3	Identify conflicting compliance provisions and access issues that are not the subject of legislation and analyse and critique access solutions in consultation with relevant persons.
4	Critique information and assess its role in the provision of advice.	4.1	Use professional judgement to evaluate the efficacy and efficiency of potential access solutions.
4.2	Consult with relevant persons to share information and critique the efficacy and efficiency of potential access solutions.
4.3	Document research findings on best practice in access and use solutions and share with relevant persons.
4.4	Implement mechanisms to review and contribute to the update of professional literature regarding access to the built environment.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPACC8002A Research and analyse access solutions for the built environment.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPACC8002 Research and analyse access solutions for the built environment

Modification History

Release 1	This unit first released with CPP Property Services Training Package Release 14.0. Supersedes and is equivalent to CPPACC8002A Research and analyse access solutions for the built environment. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by researching and analysing access solutions for the built environment for two different projects.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

accessibility requirements relating to equipment used by people with disability

best practices in access and use including measures that exceed compliance requirements

Commonwealth, state and territory legislation, regulations, codes and standards relevant to access and use compliance:

anti-discrimination and disability discrimination

building control including local government regulations and by-laws

National Construction Code (NCC) building classifications and access requirements

Disability (Access to Premises – Buildings) Standards 2010 and Disability Standards for Accessible Public Transport 2002 under the Disability Discrimination Act 1992 (or their successors) - known as the Access to Premises Standards and Transport Standards

National Disability Insurance Scheme (NDIS) Specialist Disability Accommodation Design Standard (or its successor)

Livable Housing Australia Livable Housing Design Guidelines (or its successor)

principles of universal design

privacy and confidentiality

principles of access to and use of the built environment:

adaptable design

best practice solutions to access and use requirements

principles of ergonomics and advancements in ergonomic practices

research techniques

scope of functions of the human body:

auditory and visual processing

cognitive functions

mobility

psychiatric conditions

social construction of disability:

effects of restriction of autonomy

institutional models

medical models

social, civic and economic inclusion

sources of current information on access and use requirements and solutions

types of best practice international and national solutions that provide access to and use of the built environment:

communication devices

fittings and fixtures

interior design solutions

premises design to facilitate access

technological solutions

telecommunications solutions

urban design solutions

types of disabilities and combinations of disabilities and related range of functional limitations:

auditory

cognitive

mobility

muscle wasting and weakness

psychiatric

vision.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBDN4101 Work effectively in a building design environment

Modification History

Release 1	This version first released with CPP Property ServicesTraining Package Release 11.0. New unit.

Application

This unit specifies the skills and knowledge required to work effectively as a drafter in a building design environment. This includes completing drafting activities to support the designer, working safely and collaboratively and managing documentation for future retrieval.

The unit applies to drafters who work under the supervision and instruction of building designers or architects and use specialised knowledge to complete routine and non-routine tasks and deal with predictable and sometimes unpredictable drafting problems.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Building Design

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Clarify roles and responsibilities in building design.	1.1	Identify relevant external consultants and construction industry personnel and clarify their responsibilities in building design.
1.2	Clarify drafters’ role and responsibilities in building design.
1.3	Outline duty of care responsibilities of building designer for design quality, safety and compliance in relation to intended purpose.
1.4	Identify roles in building design project processes and sequence, including time and contingency management requirements.
1.5	Identify and apply safe work practices in a building design workplace according to work health and safety requirements.
2	Communicate effectively in a building design workplace.	2.1	Use written skills relevant to purpose to communicate and collaborate with colleagues, clients, external consultants and permit authorities.
2.2	Use effective communication skills to collaborate with relevant persons to support work tasks.
2.3	Compile information from a variety of sources to support project technical reports.
2.4	Take notes and record meeting discussions and outcomes.
3	Maintain project information in a building design workplace.	3.1	Operate business software commonly used in building design practice.
3.2	Follow procedures to record, store, retrieve and transmit documents and information.
3.3	Apply naming conventions, version control, and filing systems to manage building design documentation.
3.4	Apply control methods for data security, quality assurance and risk management appropriate to building design workplace.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

written and oral skills to communicate appropriately for the audience and situation.

Unit Mapping Information

New unit.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBDN4101 Work effectively in a building design environment

Modification History

Release 1	This version first released with CPP Property ServicesTraining Package Release 11.0. New unit.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by working effectively while conducting drafting activities to support two different building design projects, involving for each project:

developing two written documents to support the project:

one email

notes from one meeting

naming, transmitting, storing and retrieving two written documents in accordance with drafter’s role and workplace procedures.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

key requirements of the building design process

file management protocols and data security controls for building design documentation

building design project processes and sequence

relevant workplace, industry, work health and safety (WHS), legislative, regulatory and certification requirements

roles and responsibilities of building designer, external consultants and industry personnel in the building design process

role and responsibilities of drafters in the building design workplace

sources and types of information used to support project technical reports

documentation prepared by drafters to support building design

business software commonly used in the building design environment:

word processing

spreadsheets

email and calendar management.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed. This includes access to:

computer with internet access and building design office software

relevant workplace, industry, WHS, regulatory and policies and procedures.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBDN4102 Analyse building design drawings

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is equivalent to CPPBDN4009 Analyse building design drawings and review findings. Title changed to clarify unit outcome.

Application

This unit specifies the skills and knowledge required to read, interpret and analyse building design drawings for Class 1 and 10 buildings, as defined in the National Construction Code (NCC). It covers interpreting construction industry conventions for drawings and analysing drawings for different projects to identify design and technical features.

The unit applies to drafters who work under the supervision and instruction of building designers or architects and use specialised knowledge to complete routine and non-routine tasks and deal with predictable and sometimes unpredictable drafting problems.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Building Design

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Interpret drawing conventions.	1.1	Identify sources and review types of drawings used in building design projects.
1.2	Identify and confirm industry standard format and content requirements for building design drawings.
1.3	Identify and review types of views used in building design drawings.
1.4	Identify and review technical drawing conventions used in building design drawings.
1.5	Identify and review architectural conventions used in building design drawings.
1.6	Identify and review notations used in building design drawings.
2	Analyse building design drawings.	2.1	Determine key features of site plans for building design project.
2.2	Determine key features of floor plans and sub-floor plans in project drawings.
2.3	Determine key features of elevations of each aspect of building in drawings.
2.4	Analyse sections of buildings to determine construction methods and features of internal design and finishes.
2.5	Identify anomalies or contradictions in building design drawings and seek advice from relevant personnel.
3	Analyse drawings from relevant external consultants.	3.1	Identify external consultants contributing to building design drawings.
3.2	Interpret land survey drawings to identify site topographical features.
3.3	Interpret structural engineering drawings to identify construction methods.
3.4	Examine drawings and reports from relevant disciplines to determine services layout.
3.5	Confirm consultant recommendations for building design project from drawings and drawing notations.
3.6	Identify anomalies or contradictions in building design drawings and seek advice from relevant personnel.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret specialised vocabulary, abbreviations and acronyms specific to building design work, including terms used by external consultants

writing skills to make concise and technically accurate notes from drawings and reports

numeracy skills to:

interpret and check the accuracy of numerical information in drawings and reports, including dimensions, ratios, scales and scale conversions

use mathematical language to interpret drawings.

Unit Mapping Information

Supersedes and is equivalent to CPPBDN4009 Analyse building design drawings and review findings. Title changed to clarify unit outcome.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBDN4102 Analyse building design drawings

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is equivalent to CPPBDN4009 Analyse building design drawings and review findings. Title changed to clarify unit outcome.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by analysing complete sets of working drawings to identify design and technical features for the following buildings classified according to the National Construction Code (NCC):

a single-storey Class 1 building with one Class 10 building

a two-storey Class 1 building.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

NCC building classifications

construction techniques, processes and materials and their application in drawings for Class 1 and 10 buildings

construction terminology used in building design drawings

conventions and formats used for building design drawings:

dimensioning

orientation

representations of doors, windows, fittings, fixtures and materials

conventions and formats used for general technical drawings:

abbreviations

dimensioning lines

gradients

levels

scales

symbols

key requirements of drawing standards:

AS 1100.101 Technical drawing - General principles

AS 1100.301 Technical drawing - Architectural drawing

drawings relevant to building design projects:

plan views

elevation views

section views

3-D views

detail views

specifications

key features of site plans:

site boundaries and dimensions

locations and orientations of buildings

locations of services, retaining walls, fences, driveways and walkways

setback requirements

easements

topographical data.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed. This includes access to:

computer with internet and relevant software

relevant regulations, codes and standards

working drawings for building projects.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBDN4103 Use CAD software to produce drawings for building design projects

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is equivalent to CPPBDN5017A Produce 2-D drawings for building design projects using CAD software. Title changed to clarify unit outcome. Updated to meet the Standards for Training Packages 2012.

Application

This unit specifies the skills and knowledge required to produce drawings that conform to Australian Standards and drawing protocols for building design projects, using computer-aided design (CAD) software. It includes preparing building design drawings from instructions, sketches and drawings for building design projects.

The unit applies to drafters who work under the supervision and instruction of building designers or architects, and use specialised knowledge to complete routine and non-routine tasks and deal with predictable and sometimes unpredictable drafting problems

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Building Design

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Create drawing template files applicable to CAD software utilised.	1.1	Set up basic drawing environment to meet the requirements of selected CAD software.
1.2	Create necessary layering strategy to meet standard drawing requirements.
1.3	Create architectural library to meet standard drawing requirements.
1.4	Create text and dimension styles to meet standard drawing requirements.
1.5	Create line types of different thicknesses to meet standard drawing requirements.
1.6	Utilise hatch patterns and types to meet standard drawing requirements.
1.7	Set up title blocks for different drawing sizes.
1.8	Set up schedules according to workplace requirements.
2	Create CAD drawings.	2.1	Use CAD software program and functions to produce required drawings.
2.2	Add notations to drawings and check to ensure compliance with Australian standards and drawing protocols.
2.3	Add dimensions to drawings as required and apply scales according to Australian standards and drawing protocols.
3	Import files for CAD software.	3.1	Identify software requirements for importing digital text and drawing files and confirm compatibility.
3.2	Import digital text and drawing files into CAD drawings.
3.3	Insert external drawing files into CAD drawings.
4	Edit drawing components.	4.1	Identify elements that are not required and purge from drawings.
4.2	Use editing commands to modify drawing elements and text.
5	Save and back up files.	5.1	Create suitable file directories for drawing project.
5.2	Save drawing files for later retrieval and back up according to workplace requirements.
6	Print and export drawing files.	6.1	Set page layout for drawing file to suit printing requirements.
6.2	Set print parameters for printer.
6.3	Export and send drawing files to relevant persons for use in different software applications.
6.4	Create portable document format files for relevant personnel to view completed drawings without using CAD software.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret key requirements of documentation, plans, drawings and specifications

numeracy skills to apply measurements and make calculations relating to scales and ratios in drawings.

Unit Mapping Information

Supersedes and is equivalent to CPPBDN5017A Produce 2-D drawings for building design projects using CAD software. Title changed to clarify unit outcome.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBDN4103 Use CAD software to produce drawings for building design projects

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is equivalent to CPPBDN5017A Produce 2-D drawings for building design projects using CAD software. Title changed to clarify unit outcome. Updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by using computer-aided design (CAD) software according to manufacturers’ specifications and workplace standards to produce five different types of building design drawings selected from the following:

bracing plans

electrical power and lighting plans

floor framing plans

floor plans

elevations

sections

construction details

roof drainage plans

roof framing plans

site plans

slab or footing layout plans

stormwater and sewerage layout plans.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

construction terminology used in building design projects

functions and operation of CAD software used to produce drawings for building design projects

digital file management procedures associated with drawings produced using CAD software

relevant industry standards and codes of practice for producing drawings for building design projects

types and uses of architectural drawings

building materials, construction methods and their representation in drawings produced using CAD software

drafting and drawing protocols:

abbreviations

commonly used symbols

dimensioning

drawing titles

hatched regions

legends

lettering standards

line types

numbering

paper size

scale

schedules

standard units of measurement.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed. This includes access to:

computers with CAD and portable document format software

industry standards and building codes for producing required drawings.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBDN4104 Apply compliance requirements to Class 1 and 10 building design documentation

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Unit supersedes and is not equivalent to: CPPBDN5003A Research compliance requirements for small scale residential building design projects. CPPBDN5010A Negotiate and finalise planning approval for small scale building design projects. Updated to meet the Standards for Training Packages 2012.

Application

This unit specifies the skills and knowledge required to interpret and apply relevant planning and building legislation for Class 1 and 10 building design projects. It includes investigating and interpreting planning and building legislation and approval requirements and National Construction Code (NCC) specifications for Class 1 and 10 buildings including deemed-to-satisfy (DTS) provisions.

The unit applies to drafters who work under the supervision and instruction of building designers or architects, and who take responsibility, appropriate to their role, for building design documentation compliance with legislation, codes and standards, including the NCC and local authority planning schemes. Drafters use specialised knowledge to complete routine and non-routine tasks and deal with predictable and sometimes unpredictable drafting problems.

Legislative, regulatory or certification requirements apply to building approvals in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Interpret compliance requirements for building design project.	1.1	Review project documentation and clarify intended use of building to confirm building class according to NCC.
1.2	Identify key requirements of legislation and local planning and building regulations applicable to building design for Class 1 and 10 buildings.
1.3	Confirm requirements for compliance of building design for project location and conditions.
1.4	Identify risks of regulatory non-compliance associated with building design.
1.5	Identify relevant professionals who may provide advice and clarification of compliance requirements.
1.6	Produce compliance checklists to guide design process.
2	Confirm planning approval application requirements.	2.1	Obtain documentation requirements for planning approval application from relevant authorities.
2.2	Research local authority’s planning approval process and record findings.
2.3	Review building design project against confirmed planning requirements and reconcile with site analysis.
3	Review building design for compliance with performance requirements.	3.1	Check the building design against DTS provisions of NCC to identify if performance-based solutions are required.
3.2	Determine documentation requirements for a performance-based solution.
4	Prepare planning and building application forms for submission.	4.1	Confirm application submission process.
4.2	Identify, source and complete planning and building application forms in readiness for submission with project documentation.
4.3	Record and file all documentation for future reference according to workplace and regulatory requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to:

understand specialised technical vocabulary and acronyms used in building design projects

access a range of resources, information and support, including the NCC, to locate specific compliance requirements.

Unit Mapping Information

Unit supersedes and is not equivalent to:

CPPBDN5003A Research compliance requirements for small scale residential building design projects.

CPPBDN5010A Negotiate and finalise planning approval for small scale building design projects.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBDN4104 Apply compliance requirements to Class 1 and 10 building design documentation

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Unit supersedes and is not equivalent to: CPPBDN5003A Research compliance requirements for small scale residential building design projects. CPPBDN5010A Negotiate and finalise planning approval for small scale building design projects. Updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by applying compliance requirements to the planning and approval documentation of one Class 1 building and one Class 10 building, as defined by the National Construction Code (NCC).

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

legislative and regulatory compliance requirements for Class 1 and 10 buildings:

federal, state or territory, and local authority legislation, regulations, codes and standards

NCC deemed-to-satisfy (DTS) and performance-based solution requirements

planning requirements and processes and relevant local, state or territory government authorities

Australian Standards

drafter’s duty of care requirements

building design approval processes

reliable sources of information and key aspects of building design compliance requirements for relevant locations and conditions:

bushfire threat zones

coastal areas

climate zones

flood zones

mountainous areas

heritage

pest control.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed. This includes access to:

industry codes and standards for applying compliance requirements to building design approval documentation for Class 1 and 10 buildings

federal, state or territory and local authority legislation, regulations and approval documentation

relevant NCC provisions and Australian standards.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBDN4105 Prepare drawings for planning and building approval for Class 1 and 10 buildings

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is not equivalent to: CPPBDN4010 Prepare documentation for planning approval CPPBDN4011 Prepare documentation for building approval. Updated to meet the Standards for Training Packages 2012.

Application

This unit specifies the skills and knowledge required to prepare drawings that comply with planning and building approval requirements for Class 1 and 10 buildings as defined by the National Construction Code (NCC). It includes planning methods and processes for producing required documentation and checking drawings to confirm quality and consistency against technical expert documentation.

The unit applies to drafters who work under the supervision and instruction of building designers or architects and use specialised knowledge to complete routine and non-routine tasks and deal with predictable and sometimes unpredictable drafting problems.

Legislative, regulatory or certification requirements apply to building approvals in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Building Design

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan documentation production	1.1	Consult with relevant personnel to confirm documentation and compliance requirements for planning and building approval applications.
1.2	Establish and follow methods and timelines for producing required documentation.
1.3	Clarify construction details using relevant resources.
1.4	Specify and request required documentation from technical experts in accordance with workplace requirements.
2	Develop application drawings.	2.1	Identify requirements for planning and building application drawings.
2.2	Prepare compliant planning permit application drawings according to project and workplace requirements.
2.3	Prepare compliant building permit application drawings according to project and workplace requirements.
2.4	Store drawings for retrieval according to workplace requirements.
3	Confirm quality and compliance of drawings.	3.1	Review drawings for quality and make adjustments if required.
3.2	Review drawings and components against compliance and make required adjustments if required.
3.3	Check consistency of drawings with requirements of technical expert reports and make adjustments if required.
3.4	Make and notate amendments to drawings to meet quality and compliance requirements.
3.5	Name, save and file drawings according to workplace requirements.
4	Respond to requests for information	4.1	Prepare response documentation including making and notating amendments.
4.2	Confirm any implications of changes for consistency with the original concept and technical expert documentation.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret specialised vocabulary, acronyms and technical terminology used in planning and building approval documentation

numeracy skills to:

apply measurements prescribed in compliance requirements to drawings

accurately apply scale to drawings

calculate and confirm measurements in drawings.

Unit Mapping Information

Supersedes and is not equivalent to:

CPPBDN4010 Prepare documentation for planning approval

CPPBDN4011 Prepare documentation for building approval.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBDN4105 Prepare drawings for planning and building approval for Class 1 and 10 buildings

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is not equivalent to: CPPBDN4010 Prepare documentation for planning approval CPPBDN4011 Prepare documentation for building approval. Updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by preparing drawings for planning and building approval applications for two Class 1 and 10 building projects as defined in the National Construction Code (NCC). Of the two building design projects:

one must be a Class 1 and have an associated Class 10 building

one must be two storeys.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

relevant workplace, industry, work health and safety (WHS), legislative, regulatory and certification requirements

legislation, regulations, codes and Australian Standards and compliance requirements when preparing drawings for planning and building approval for Class 1 and 10 buildings:

relevant NCC sections and building classifications

federal, state or territory and local authority planning and building approval requirements for Class 1 and 10 buildings

terminology relevant to working with building plans specified in the approval process

drafter’s duty of care requirements

impact of amendments to drawings

supporting documentation required to accompany drawings for approval applications of building design projects in specified locations:

assessments and technical reports

specifications

planning and building approval requirements and processes of the relevant authority

reports relevant to project:

access, conservation, energy rating, bushfire attack level rating, fire safety and soil analysis reports

plans for demolition, cut and fill and excavation

risk assessments

quality of drawings:

accuracy

consistency

completeness

compliance

version control

relevant drawing inclusions:

site plan

floor plans

elevations

sections

construction details

footing and slab plans

framing plans

construction materials and methods and their application when preparing drawings for planning and building approval for Class 1 and 10 buildings.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed. This includes access to:

computer with internet access, building design software and business software currently used in drafting and building design practice

key requirements of relevant legislation, regulations, codes and standards

planning and building application forms and documentation

technical reports prepared by external consultants relevant to the planning and building approval process.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBDN4106 Investigate materials for construction of Class 1 and 10 buildings

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is not equivalent to CPPBDN4001 Research and evaluate construction materials and methods for building design projects. CPPBDN4001 Research and evaluate construction materials and methods for building design projects was split to create two units. This unit is based on the construction materials component. Updated to meet the Standards for Training Packages 2012.

Application

This unit specifies the skills and knowledge required to investigate construction materials for Class 1 and 10 buildings, as defined in the National Construction Code (NCC). It includes determining the application and performance of commonly available construction materials and identifying suitable materials to comply with relevant sections of legislation, Australian Standards and the NCC.

The unit applies to drafters who work under the supervision of building designers or architects to identify and apply information and data on construction materials across building design projects. Drafters use specialised knowledge to complete routine and non-routine tasks and deal with predictable and sometimes unpredictable drafting problems.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Building Design

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Assess materials used for structural elements in Class 1 and 10 buildings.	1.1	Identify types of timber, steel, concrete and reinforced masonry used in Class 1 and 10 buildings.
1.2	Investigate properties and characteristics of timber, steel, concrete and reinforced masonry.
1.3	Determine structural performance of timber, steel, concrete and reinforced masonry commonly used in Class 1 and 10 buildings.
1.4	Determine applications of timber, steel, concrete and reinforced masonry and confirm their suitability and compliance.
1.5	Determine thermal performance and sustainability of timber, steel, concrete and reinforced masonry commonly used in Class 1 and 10 buildings.
1.6	Document findings on materials used in structural elements in Class 1 and 10 buildings.
2	Assess materials used for building envelope of Class 1 and 10 buildings.	2.1	Identify types of cladding, internal lining, unreinforced masonry, glass and glass framing, and insulation used in building envelope.
2.2	Investigate properties and characteristics of cladding, internal lining, unreinforced masonry, glass and glass framing, and insulation commonly used in Class 1 and 10 buildings.
2.3	Determine performance of cladding, internal lining, unreinforced masonry, glass and glass framing, and insulation.
2.4	Determine applications of cladding, internal lining, unreinforced masonry, glass and glass framing, and insulation, their suitability and compliance.
2.5	Determine thermal properties and sustainability of cladding, internal lining, unreinforced masonry, glass and glass framing, and insulation.
2.6	Document findings on materials used in the building envelope of Class 1 and 10 buildings.
3	Assess materials used for coatings and finishes in Class 1 and 10 buildings.	3.1	Identify types of paints, oils, varnishes and waterproofing membranes used in coatings and finishes in Class 1 and 10 buildings.
3.2	Investigate properties and characteristics of paints, oils, varnishes and waterproofing membranes.
3.3	Determine performance of paints, oils, varnishes and waterproofing membranes commonly used in Class 1 and 10 buildings.
3.4	Determine applications of paints, oils, varnishes and waterproofing membranes, and their suitability and compliance.
3.5	Determine sustainability of paints, oils, varnishes, and waterproofing membranes.
3.6	Document findings on materials used for coatings and finishes in Class 1 and 10 buildings.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is not equivalent to CPPBDN4001 Research and evaluate construction materials and methods for building design projects.

CPPBDN4001 Research and evaluate construction materials and methods for building design projects was split to create two units. This unit is based on the construction materials component.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBDN4106 Investigate materials for construction of Class 1 and 10 buildings

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is not equivalent to CPPBDN4001 Research and evaluate construction materials and methods for building design projects. CPPBDN4001 Research and evaluate construction materials and methods for building design projects was split to create two units. This unit is based on the construction materials component. Updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by compiling a portfolio of information on materials used in the construction of Class 1 and 10 buildings, as defined in the National Construction Code (NCC), suitable for:

structural elements

building envelope

coating and finishing.

The portfolio must identify sources that can be used in the future to access up-to-date information.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

NCC building classifications

relevant legislation and Australian Standards

construction terminology associated with materials used in the construction of Class 1 and 10 buildings

conventional and sustainable construction materials

relevant properties and characteristics of construction materials used for Class 1 and 10 buildings:

aesthetic

required protection

durability: weather and pest resistance

fire resistance

fixing requirements

thermal performance

health and safety

stress grading

performance requirements of construction materials used for Class 1 and 10 buildings including compatibility, interactions with other materials and reinforcement

sustainability requirements of construction materials used for Class 1 and 10 buildings:

lifecycle

recyclability

thermal performance

embodied energy and carbon footprint.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed. This includes access to:

computer with internet access and word processing software

relevant regulations, codes and standards

technical reference sources with current information on construction materials.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBDN4107 Investigate construction methods for Class 1 and 10 buildings

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is not equivalent to CPPBDN4001 Research and evaluate construction materials and methods for building design projects. CPPBDN4001 Research and evaluate construction materials and methods for building design projects was split to create two units. This unit is based on the construction methods component. Updated to meet the Standards for Training Packages 2012.

Application

This unit specifies the skills and knowledge required to investigate construction methods for Class 1 and 10 buildings as defined in the National Construction Code (NCC). It includes determining the application, performance and interaction of contemporary construction methods against compliance with relevant legislation, the NCC and Australian Standards.

The unit applies to drafters who work under the supervision of building designers or architects to identify and apply information and data on construction methods across building design projects. Drafters use specialised knowledge to complete routine and non-routine tasks and deal with predictable and sometimes unpredictable drafting problems.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Building Design

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Assess and select construction methods for site preparation, foundations and footings for building project.	1.1	Interpret site classification report for foundation material and wind classification to identify implications for structural design of building.
1.2	Evaluate implications of earthworks, vegetation and existing structures on construction methods.
1.3	Investigate drainage methods required to manage surface water and subsoil drainage, during and post construction works.
1.4	Select termite risk management systems to suit regional characteristics.
1.5	Identify, select, sketch and annotate appropriate construction methods for common concrete footings and slabs.
1.6	Identify, select, sketch and annotate appropriate construction methods for common sub-floor and suspended structural floor systems.
2	Assess construction methods for framing, cladding and lining systems for building project.	2.1	Sketch and annotate commonly used structural wall and roof framing systems.
2.2	Sketch and annotate commonly used systems for structural masonry.
2.3	Sketch and annotate commonly used cladding systems.
2.4	Identify insulation systems appropriate for region and building type.
2.5	Sketch and annotate common lining systems.
2.6	Sketch and annotate construction details of eaves and box gutter supporting systems.
3	Determine compliance of selected construction methods.	3.1	Confirm NCC requirements for glazing methods for perimeter framed glazing, doors, showers and balustrades for a building design project.
3.2	Confirm NCC requirements for fire separation in a building design project taking account of non-combustible materials, position of openings, boundary offsets and construction techniques.
3.3	Identify NCC compliant construction methods for a building design project in a bushfire prone area.
3.4	Confirm NCC requirements for health and amenity for wet areas, room heights, facilities, natural light and ventilation.
3.5	Confirm NCC requirements for safe movement and access for stairs, balustrades and swimming pools.
4	Confirm internal fit-out of Class 1 and 10 buildings.	4.1	Identify, sketch and annotate commonly used joinery components for cabinetry, architraves, skirting boards and decorative finishes.
4.2	Determine and record structural implications of options for placement and selection of internal fixtures, fittings and finishes.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret:

key requirements of the NCC and Australian Standards

specifications for construction materials and methods

specialised vocabulary, acronyms and technical terminology used in construction documentation.

Unit Mapping Information

Supersedes and is not equivalent to CPPBDN4001 Research and evaluate construction materials and methods for building design projects.

CPPBDN4001 Research and evaluate construction materials and methods for building design projects was split to create two units. This unit is based on the construction methods component.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBDN4107 Investigate construction methods for Class 1 and 10 buildings

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is not equivalent to CPPBDN4001 Research and evaluate construction materials and methods for building design projects. CPPBDN4001 Research and evaluate construction materials and methods for building design projects was split to create two units. This unit is based on the construction methods component. Updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by investigating and selecting construction methods to produce sketches and annotations of commonly used construction methods for three building design projects:

each project must be a Class 1 building and at least one must incorporate an associated Class 10 building, as defined by the National Construction Code (NCC)

at least one project must be a two-storey building

at least one project must be a building in a bushfire-prone area.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

correct terminology to define building construction and methodologies for Class 1 and 10 buildings

sketching and annotation methods

types of construction relevant to Class 1 and 10 building designs

construction methods associated with different geographical locations and climatic conditions, including strengths and weaknesses for different contexts

basic principles of soil mechanics as outlined in AS 2870 Residential slabs and footings

glazing methods for Class 1 and 10 buildings specified in AS 1288 Glass in buildings - Selection and installation

quality and tolerance standards to industry guidelines for construction methods used in Class 1 and 10 buildings

application, behaviour, performance and interactions of construction methods used in Class 1 and 10 buildings

common hazards and risks associated with construction methods used in Class 1 and 10 buildings

key requirements of engineer site classification reports:

foundation material

wind classification

commonly used footing and slab construction methods, articulation, shrinkage control

structural implications for provision of services

typical structural wall and roof framing systems, bracing, tie-down and provision for services

typical systems for structural masonry:

reinforced

unreinforced

retaining

typical cladding systems, non-structural masonry, roofing and flashings.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed. This includes access to:

computer with internet access and word processing software

relevant regulations, codes and standards

technical references with current information on construction methods

drafting equipment for computer or hand detail sketching.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBDN4108 Draw layout of required services for Class 1 and 10 buildings

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. New unit.

Application

This unit specifies the skills and knowledge required to draw the layout of services for Class 1 and 10 buildings, as defined by the National Construction Code (NCC). It includes reviewing project documentation, identifying the services required to comply with building regulations, codes and standards and drawing layouts for stormwater, sewerage, water supply, electrical and gas services.

The unit applies to drafters who work under the supervision of building designers or architects and use specialised knowledge to complete routine and non-routine tasks and deal with predictable and sometimes unpredictable drafting problems.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Building Design

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Confirm service requirements for Class 1 and 10 buildings.	1.1	Examine project documentation to clarify service requirements for Class 1 and 10 building.
1.2	Determine supply sources for utilities.
1.3	Review site and floor plans to identify connection points for services.
1.4	Confirm client preferences for service provision.
2	Draw stormwater layout.	2.1	Identify required methods for disposing of stormwater.
2.2	Review site documentation to identify stormwater requirements.
2.3	Interpret regulations, codes and standards relevant to stormwater systems and apply requirements to drawing to ensure compliance.
2.4	Identify and review options for stormwater layout and select optimal layout to meet compliance and client requirements.
2.5	Create and document stormwater drainage system layout.
3	Draw sewerage layout.	3.1	Identify required methods for sewerage connection.
3.2	Review site documentation to identify sanitary fixtures and sewerage requirements.
3.3	Interpret regulations, codes and standards relevant to sewerage systems and apply requirements to drawing to ensure compliance.
3.4	Identify and review options for sewerage layout and select optimal layout to meet compliance and client requirements.
3.5	Create and document layout for sanitary fixtures and sewerage connections.
4	Draw water supply layout.	4.1	Identify required methods for water supply and connection.
4.2	Review site documentation to identify water supply requirements, type of hot water system and fixtures.
4.3	Interpret regulations, codes, standards and local authority requirements relevant to water systems and apply requirements to drawing to ensure compliance.
4.4	Identify and review options for position of hot water and water fixtures and select optimal locations.
4.5	Create and document layout for water connections and fixtures.
5	Draw electrical services layout.	5.1	Identify methods for supplying electricity to Class 1 and 10 buildings.
5.2	Review site documentation to identify electricity source and electrical fixture requirements.
5.3	Interpret regulations, codes, standards and local authority requirements relevant to electrical systems and apply requirements to drawing to ensure compliance.
5.4	Identify and review options for locating switchboard and positioning electrical fixtures and electronic data cabling and select optimal locations.
5.5	Create and document layout for electrical fixtures, electronic data cabling and electricity connection.
6	Draw gas services layout.	6.1	Identify methods for supplying gas to Class 1 and 10 buildings.
6.2	Review site documentation to identify gas source and gas fixture requirements.
6.3	Interpret regulations, codes, standards and local authority requirements relevant to gas systems and apply requirements to drawing to ensure compliance.
6.4	Identify and review options for positioning gas fixtures and select optimal positions.
6.5	Create and document layout for gas fixtures and gas connection.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret:

service drawings and specifications in written and diagrammatic formats

specialised vocabulary, acronyms and technical terms used in project documentation

numeracy skills to apply measurements and calculations relating to service connections.

Unit Mapping Information

New unit.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBDN4108 Draw layout of required services for Class 1 and 10 buildings

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. New unit.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by drawing the layout of services for two different Class 1 building projects, one of which includes an associated Class 10 building, as defined in the National Construction Code (NCC).

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

NCC, relevant regulations, Australian Standards and manufacturer specifications for services to Class 1 and 10 buildings

stormwater drainage methods including local authority stormwater drains and on-site water retention systems

stormwater components:

size and location requirements for eaves and box gutters, down pipes and in ground/concealed piping and surface water catchment

sewerage connection; local authority sewerage drainage systems and on-site treatment units

water connection:

reticulated water and on-site tanks

types of hot water systems

electricity sources:

mains electricity and on-site generation

electrical fixtures:

general power outlets, lights, light switches, smoke detectors and ventilation systems

gas sources:

mains gas and bottled gas

design concepts and principles relating to service connections for Class 1 and 10 buildings

safety measures including fire safety, electrical safety switches and tempering valves

relevant licensing requirements

service supply and connection terminology and definitions

drawings and specifications for service layouts

sustainable supply and resource use including water, energy and waste disposal.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed. This includes access to:

relevant regulations, codes and standards

computer with internet access and word processing software

technical references with current information on services

drafting equipment for computer or hand drawing.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBDN4109 Research architectural styles and movements

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. New unit.

Application

This unit specifies the skills and knowledge required to research architectural styles and movements and identify and analyse how they influence design projects. It includes documenting findings and information as reference materials for use in design projects.

The unit applies to drafters who work under the supervision and instruction of building designers or architects and use specialised knowledge to complete routine and non-routine tasks and deal with predictable and sometimes unpredictable drafting problems.

No legislative, regulatory or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Building Design

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan research.	1.1	Locate relevant research sources of information on architectural styles and movements.
1.2	Select formal and informal research techniques to access required information.
1.3	Determine scope of research.
2	Conduct research and document findings.	2.1	Examine geographical influences on architectural styles and movements.
2.2	Examine historical, cultural, economic and environmental influences on architectural styles and movements.
2.3	Identify features of architecture.
2.4	Analyse significant trends in architectural design and use of materials and techniques.
2.5	Analyse the influence and impact of architecture on interior design and the relationship of the two disciplines.
2.6	Apply research information to current architectural design trends, philosophy and surrounding buildings.
2.7	Organise and compile research information and reference materials ensuring easy access for design projects.
3	Maintain currency with architectural styles and movements.	3.1	Regularly check research sources and compiled information to ensure currency and usefulness in informing design projects.
3.2	Analyse current cultural, economic and environmental influences on architecture.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

New unit.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBDN4109 Research architectural styles and movements

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. New unit.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by conducting research and compiling reference materials to inform two different building design projects involving different architectural styles and eras.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

architectural styles and eras:

Colonial (1788 - c.1840)

Victorian (1840 - c.1890)

Federation (1890 - c.1915)

Inter-war (c.1915 - c.1940)

Post-war (c. 1940 - 1960)

Late twentieth century (1960 -2000)

Contemporary (2000 onwards)

characteristics of materials

elements and principles of design

design trends including liveability and accessibility, energy efficiency

geographical research used to detect influences on architectural styles and movements:

international

national

regional

local

research techniques

methods for documenting and storing research information and reference materials.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed. This includes access to:

computer with internet access and relevant software to undertake required research.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBDN4110 Set up BIM capable software and files for building design drafting projects

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Unit supersedes and is equivalent to CPPBDN4004 Set up BIM-capable software and files for building design drafting projects. Updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the outcomes required to set up digital project files in building information modelling (BIM) capable industry standard building design drawing software for residential, commercial and industrial building design projects as defined in the National Construction Code (NCC). It covers installing BIM-capable design software and applying its functions and options to create, name and save project files and templates for different types of building design projects.

The unit supports the work of drafters who assist and work under the supervision and instruction of architects, building designers and other personnel, such as home sustainability assessors.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Building Design

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to use building design drawing software to set up project files.	1.1	Install and configure building design drawing software following relevant instructions.
1.2	Access and interpret operating information for building design drawing software.
1.3	Obtain support for installation of software, and interpretation and application of functions and operations as required.
2	Plan software drawing file requirements	2.1	Review project brief and designer’s notes to identify scope and nature of building design project
2.2	Determine naming protocols for digital drawing files according to project and workplace requirements and systems.
2.3	Determine types of drawings required by client, project and relevant authorities in consultation with designer.
2.4	Confirm title block information with designer.
2.5	Prepare checklist of drawing files required for project and apply file-naming protocols.
2.6	Confirm folder name and location for digital project drawing files with designer.
3	Set up project templates.	3.1	Access building design drawing software support information to assist in adapting built-in templates.
3.2	Access software support information to assist in creating original project template files.
3.3	Name project template files according to file-naming protocols and save in project folder in correct location.
3.4	Back up files according to workplace procedures.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

numeracy skills to interpret numerical information relating to building design project information and software options and functions including measurements of dimensions, scales, scale conversions and version control.

oral communication skills to participate in workplace discussions using specialised vocabulary relevant to building design drawing software and its functionality.

reading skills to interpret software operation manuals and building design project information with specialised vocabulary and technical content, sometimes in graphic form

writing skills to make accurate notes of technical discussions with colleagues relating to digital building design drawings.

Unit Mapping Information

Unit supersedes and is equivalent to CPPBDN4004 Set up BIM-capable software and files for building design drafting projects.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBDN4110 Set up BIM capable software and files for building design drafting projects

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Unit supersedes and is equivalent to CPPBDN4004 Set up BIM-capable software and files for building design drafting projects. Updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by applying software functions and options to create project templates for the range of drawings required for three different types of building design projects one of which includes an associated Class 10 building as defined in the National Construction Code (NCC):

one Class 1 building

one Class 2 building

one building selected from Classes 3 to 9.

Projects must include installing and configuring building information modelling (BIM)-capable building design drawing software including using in-built proformas and creating original templates.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

construction and technical terminology

functions and options of building design drawing software

strategies for developing knowledge of building design drawing software

systems for naming, saving and backing up digital drawing files

types of digital drawing templates and files

software functions and operations for setting project parameters and templates

project settings, including predefined elements

view templates

groups or families

title blocks

project views:

plan views

levels

schedules

legends

sheets

visibility and graphic settings

print settings

project and shared parameters.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed. This includes access to:

computer with internet access and BIM-capable building design drawing software

architect’s or building designer’s notes, sketches and instructions for digital building design project template and file requirements

building design drawing software specifications and manuals.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBDN5101 Produce digital 3-D models of building designs

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is equivalent to CPPBDN5012A Produce and present 3-D models of small-scale building designs. Updated to meet the Standards for Training Packages 2012.

Application

This unit specifies the skills and knowledge required to produce three-dimensional (3-D) models for small-scale building design projects involving residential projects and commercial or industrial projects up to 2,000m2 floor area and buildings of Type B and C construction, as defined in the National Construction Code (NCC).

This unit is suitable for drafters and building designers who apply technical and theoretical knowledge and skills to building design work tasks.

This unit forms part of the licensing requirements for people engaged in building design in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Building Design

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Set up and manage digital files.	1.1	Create, name, save and retrieve files for digital 3-D models of small-scale building design project.
1.2	Import digital drawing files using appropriate file transfer protocols.
1.3	Use appropriate file transfer protocols to export and transfer files in required formats for client and consultant use.
2	Create digital 3-D models of building design.	2.1	Access sources of customised architectural objects for digital 3-D models.
2.2	Operate 3-D modelling functions of design software to create 3-D model and additional objects.
2.3	Apply architectural objects to 3-D models to meet project requirements.
3	Produce 3-D model presentation.	3.1	Manipulate 3-D models to create a range of views.
3.2	Apply dimensions and notations to views as required.
3.3	Check 3-D models for accuracy, completeness, quality and compliance.
3.4	Select and apply presentation styles and display controls according to project and workplace requirements.
3.5	Save and file 3-D models according to workplace requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret:

complex technical information and instructions in software manuals

and apply compliance requirements and drawing standards to 3-D models

numeracy skills to calculate dimensions and scales for models.

Unit Mapping Information

Supersedes and equivalent to CPPBDN5012A Produce and present 3-D models of small-scale building designs.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBDN5101 Produce digital 3-D models of building designs

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is equivalent to CPPBDN5012A Produce and present 3-D models of small-scale building designs. Updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by producing digital 3-D models of two different building designs. Designs must include:

one residential project

one commercial or industrial project of up to 2,000m2 floor area.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

relevant legislation, codes and standards

workplace and building design project requirements

client requirements for building design

architectural styles:

terminology

objects

views

notation

building design data

contextual and site constraints

design drawing and representation methods

functions and operation of 3-D modelling software programs including display controls.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed. This includes access to:

technical references and software manuals

computer with internet access, 3-D modelling and portable document format software.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBDN5102 Produce compliant designs for Class 1 and 10 buildings

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. New unit.

Application

This unit specifies the skills and knowledge required to produce compliant designs for Class 1 and 10 buildings as defined by the National Construction Code (NCC). It includes developing design briefs, integrating client requirements, analysing sites, developing design concepts, refining designs and presenting to clients.

This unit is suitable for drafters and building designers who apply technical and theoretical knowledge and skills to building design work tasks.

This unit forms part of the licensing requirements for people engaged in building design in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Building Design

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Develop and finalise design brief.	1.1	Consult with client to clarify building design vision, preferences and budget to inform design brief.
1.2	Research applicable local authority requirements and perform a site analysis.
1.3	Review design requirements, challenges and planning constraints specific to project location.
1.4	Research passive design principles and sustainability considerations.
1.5	Document design brief according to client and workplace requirements.
1.6	Confirm design brief with client to obtain consent to proceed to design stage.
2	Analyse project information to clarify design concept.	2.1	Review design brief and site analysis for building and identify required additional information.
2.2	Determine impacts of compliance requirements on design options according to classification and use of building.
2.3	Analyse implications of preferred construction materials and methods on design options.
2.4	Reconcile site analysis and compliance requirements with design brief to determine and resolve any conflict.
3	Produce design concept.	3.1	Propose innovative and energy efficient design solutions that utilise sustainability principles to minimise environmental impact.
3.2	Produce freehand diagrammatic drawings of space planning and organisation to demonstrate evolution of preliminary concepts.
3.3	Prepare draft concept representations that are drawn to scale and test design ideas.
3.4	Review draft concept design to ensure it meets requirements of design brief, site and compliance constraints.
3.5	Apply rendering techniques to drawing views to enhance readability and depict light, shade and material finishes.
3.6	Produce set of concept design drawings for presentation to client.
4	Consult with client to finalise design concept.	4.1	Present design concept to client.
4.2	Outline design choices including energy efficient and sustainability considerations.
4.3	Explain solutions developed to meet project requirements and record client feedback.
4.4	Resolve issues and associated implications arising from client feedback and revise drawings accordingly.
5	Refine spatial, structural and technical elements of building design to complete drawings.	5.1	Review structural and services systems and incorporate appropriate systems into building design.
5.2	Incorporate optimum, cost-effective and sustainable construction materials and methods into building design.
5.3	Assess design drawings against client and compliance requirements and address anomalies.
5.4	Present final building design drawings to client for approval.
5.5	Save and file design documentation according to workplace requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret and apply complex technical information in regulations, codes and standards

numeracy skills to calculate optimum and cost-effective design solutions

written and oral skills to communicate appropriately for the audience and situation.

Unit Mapping Information

No equivalent unit.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBDN5102 Produce compliant designs for Class 1 and 10 buildings

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. New unit.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by producing compliant building design drawings and presenting designs to clients for:

one two-storey Class 1 building

one Class 1 building with an associated Class 10 building.

Class 1 and 10 buildings are as defined in the National Construction Code (NCC).

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

architectural styles and building construction terminology relevant to working with building designs

NCC building classifications

requirements of relevant legislation, codes and standards for Class 1 and 10 building designs

contextual and site constraints that place limits on design options

features and impact of building life cycles

design development and approval processes and implications of changes to design at each stage

energy efficient design principles and sustainability considerations

bushfire attack level rating

scientific and social principles of human interaction with the built environment

construction materials and methods

principles of design

design brief format

sketches, including plans, elevations and three-dimensional views

rendering techniques

presentation techniques.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed. This includes access to:

computer with internet access and building design software currently used in drafting and building design practice

relevant legislation, regulations, codes and standards

relevant client, site and project information.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBDN5103 Produce compliant designs for Class 2-9 buildings up to two storeys

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is not equivalent to: CPPBDN5006A Consult with clients to produce approved small-scale building project design briefs. CPPBDN5008A Develop concepts for small-scale building design projects and finalise solutions with clients. CPPBDN5009A Produce compliant client-approved designs for small-scale building design projects. Updated to meet the Standards for Training Packages 2012.

Application

This unit specifies the skills and knowledge required to produce compliant designs for Class 2-9 buildings to a maximum floor area of 2000m2, except construction Type A buildings. It includes developing design briefs, integrating client requirements, analysing sites, developing design concepts, refining designs and presenting to clients.

Building classifications and construction Types are set out in the National Construction Code (NCC).

This unit is suitable for drafters and building designers who apply technical and theoretical knowledge and skills to building design work tasks.

This unit forms part of the licensing requirements for people engaged in building design in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Building Design

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Develop and finalise design brief.	1.1	Consult with client to clarify building design vision, preferences and budget to inform design brief.
1.2	Research applicable local authority requirements and perform a site analysis.
1.3	Review design requirements, challenges and planning constraints specific to project location.
1.4	Research passive design principles and sustainability considerations.
1.5	Document design brief according to workplace requirements.
1.6	Confirm design brief with client to obtain consent to proceed to design stage.
2	Analyse project information to clarify design concept.	2.1	Review design brief and site analysis for building and identify required additional information.
2.2	Determine impacts of compliance requirements on design options according to classification and use of building.
2.3	Analyse implications of preferred construction materials and methods on design options.
2.4	Reconcile site analysis and compliance requirements with design brief to determine and resolve any conflict.
3	Produce design concept.	3.1	Propose innovative and energy efficient design solutions that utilise sustainability principles to minimise environmental impact.
3.2	Produce freehand diagrammatic drawings of space planning and organisation to demonstrate evolution of preliminary concepts.
3.3	Prepare draft concept representations that are drawn to scale and test design ideas.
3.4	Review draft concept design to ensure it meets requirements of design brief, site and compliance constraints.
3.5	Apply rendering techniques to drawing views to enhance readability and depict light, shade and material finishes.
3.6	Produce set of concept design drawings for presentation to client.
4	Consult with client to finalise design concept.	4.1	Present design concept to client.
4.2	Outline design choices including energy efficient design principles and sustainability considerations.
4.3	Explain solutions developed to meet project requirements and record client feedback.
4.4	Resolve issues and associated implications arising from client feedback and revise drawings accordingly.
5	Refine spatial, structural and technical elements of building design to complete drawings.	5.1	Review structural and services systems and incorporate appropriate systems into building design.
5.2	Assess design drawings against client and compliance requirements and address anomalies.
5.3	Present final building design drawings to client for approval.
5.4	Save and file design documentation according to workplace requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret and apply complex technical information in regulations, codes and standards

numeracy skills to calculate optimum and cost-effective design solutions

written and oral skills to communicate appropriately for the audience and situation.

Unit Mapping Information

Supersedes and is not equivalent to:

CPPBDN5006A Consult with clients to produce approved small-scale building project design briefs.

CPPBDN5008A Develop concepts for small-scale building design projects and finalise solutions with clients.

CPPBDN5009A Produce compliant client-approved designs for small-scale building design projects.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBDN5103 Produce compliant designs for Class 2-9 buildings up to two storeys

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is not equivalent to: CPPBDN5006A Consult with clients to produce approved small-scale building project design briefs. CPPBDN5008A Develop concepts for small-scale building design projects and finalise solutions with clients. CPPBDN5009A Produce compliant client-approved designs for small-scale building design projects. Updated to meet the Standards for Training Packages 2012

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by producing compliant building design drawings and presenting designs to clients for two different building designs:

designs must involve different building classifications from 2-9 as defined by the National Construction Code (NCC)

buildings of construction Types B and C must be represented, as defined by the NCC.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

architectural styles and building construction terminology relevant to working with building designs

NCC building classifications and construction Types B and C

requirements of legislation, codes and standards for Class 2-9 building designs

contextual and site constraints that place limits on design options

features and impact of building life cycles

design development and approval processes and implications of changes to design at each stage

energy efficient design principles and sustainability considerations

bushfire attack level rating

scientific and social principles of human interaction with the built environment

construction materials and methods

principles of design

sketches, including plans, elevations and three-dimensional views

rendering techniques

presentation techniques.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed. This includes access to:

computer with internet access and building design software currently used in drafting and building design practice

relevant legislation, regulations, codes and standards

relevant client, site and project information.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBDN5104 Prepare drawings for planning and building approval for Class 2-9 buildings up to two storeys

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is not equivalent to: CPPBDN5011A Produce compliant client-approved working drawings for small-scale residential buildings. CPPBDN5015A Produce compliant client-approved working drawings for non-residential buildings. Updated to meet the Standards for Training Packages 2012.

Application

This unit specifies the skills and knowledge required to prepare drawings that comply with planning and building approval requirements for Class 2-9 buildings to a maximum floor area of 2000m2, except construction Type A buildings as defined by the National Construction Code (NCC). It includes planning methods and processes for producing required documentation and checking drawings to confirm quality and consistency against technical expert documentation.

This unit is suitable for drafters and building designers who apply technical and theoretical knowledge and skills to building design work tasks.

This unit forms part of the licensing requirements for people engaged in building design in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Building Design

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan documentation production.	1.1	Consult with relevant authorities to confirm documentation requirements for planning and building approval applications.
1.2	Establish and follow timelines and methodologies for producing required drawings.
1.3	Resolve construction details requiring clarification through research or consultation with relevant technical experts and authorities.
1.4	Specify and request drawings and documentation required from technical experts in accordance with workplace requirements.
2	Develop application drawings.	2.1	Identify requirements for planning and building application drawings.
2.2	Prepare compliant planning permit application drawings according to project and workplace requirements.
2.3	Prepare compliant building permit application drawings according to project and workplace requirements.
2.4	Store drawings for retrieval according to workplace requirements.
3	Check quality and compliance of drawings	3.1	Develop detailed drawing components checklist of requirements for compliance and documentation for planning and building approval.
3.2	Use drawing checklist to confirm quality and compliance of planning and building drawings.
3.3	Confirm drawing consistency with requirements of technical expert documentation.
3.4	Make necessary changes to drawings to adhere to compliance requirements.
3.5	Name, save and file drawings according to workplace requirements.
4	Respond to requests for additional information.	4.1	Identify information sought by approving authority or specialist.
4.2	Prepare response documentation including making and notating amendments.
4.3	Confirm any implications of requested changes for consistency with the original concept and technical expert documentation.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret:

specialised vocabulary, acronyms and technical terminology used in documentation

documentation compliance requirements of relevant authorities

numeracy skills to:

apply measurements prescribed in compliance requirements to drawings

accurately apply scale to drawings

calculate and confirm measurements in drawings.

Unit Mapping Information

Supersedes and is not equivalent to:

CPPBDN5011A Produce compliant client-approved working drawings for small-scale residential buildings.

CPPBDN5015A Produce compliant client-approved working drawings for non-residential buildings.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBDN5104 Prepare drawings for planning and building approval for Class 2-9 buildings up to two storeys

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is not equivalent to: CPPBDN5011A Produce compliant client-approved working drawings for small-scale residential buildings. CPPBDN5015A Produce compliant client-approved working drawings for non-residential buildings. Updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by preparing planning and building drawings that comply with approval requirements for two buildings of construction Types B and C:

drawings must involve buildings in different locations and conditions

each project must be of different classifications from 2-9 as defined by the National Construction Code (NCC).

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

NCC building classifications and construction Types B and C

architectural styles and building construction terminology relevant to working with building plans specified in the approval process

duty of care required to ensure quality and safety of designs submitted for approval

relevant approving authority processes that must be confirmed and satisfied

range of drawings required for approval applications relating to specified types of building design projects:

assessments and technical reports

specifications

legislation, codes and standards relevant to sustainable design requirements required to ensure compliance with approval requirements:

current Australian Standards applicable to the building design

federal, state or territory and local authority legislation and regulations applicable to the building design

NCC

contingencies and the impact of changes to designs as directed by client or other stakeholders

planning and building approval requirements and processes:

reports such as access, conservation, energy rating, fire safety, bushfire attack level rating and soil analysis

plans for demolition, cut and fill and excavation

risk assessments

quality of drawings:

accuracy

consistency

completeness

compliance

version control

drawings:

site plans

floor plans

elevations

sections

construction details

internal elevations

reflected ceiling plans

roof plans

construction materials and methods.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed. This includes access to:

computer with internet access and building design software and business software currently used in drafting and building design practice

relevant legislation, regulations, codes and standards

planning and building application forms and documentation

technical reports prepared by external consultants relevant to the planning and building approval process.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBDN5105 Evaluate construction materials and methods for Class 2-9 buildings up to two storeys

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is not equivalent to: CPPBDN5001A Research construction materials and methods for small-scale residential building design projects. CPPBDN5002A Research construction materials and methods for small-scale non-residential building design projects. Updated to meet the Standards for Training Packages 2012.

Application

This unit specifies the skills and knowledge required to evaluate traditional, contemporary and emerging construction materials and methods for the design of Class 2-9 buildings to a maximum floor area of 2000m2, except construction Type A buildings. It includes researching the application, performance and interaction of available construction materials and methods.

Building classifications and construction types are set out in the National Construction Code (NCC).

This unit is suitable for drafters and building designers who apply technical and theoretical knowledge and skills to building design work tasks.

This unit forms part of the licensing requirements for people engaged in building design in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Building Design

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Evaluate site preparation, foundations and footings.	1.1	Read and interpret site classification reports to confirm foundation material and wind classification and identify implications for structural design.
1.2	Investigate impact of earthworks and vegetation on adjoining land and existing structures.
1.3	Investigate drainage provisions required to manage surface water and subsoil drainage, during and post construction works.
1.4	Research and select termite risk management to suit regional characteristics.
1.5	Determine articulation and shrinkage control measures for footing and slab construction.
1.6	Analyse, sketch and annotate commonly used structural footing and floor systems, including on-grade and suspended.
2	Evaluate and report on construction methods and materials for framing, cladding and lining.	2.1	Analyse, sketch and annotate commonly used structural wall and roof framing systems, including portal frames, bracing and tie-down.
2.2	Analyse, sketch and annotate commonly used systems for structural concrete, including pre-cast and cast-in situ walls, floors and roofs.
2.3	Analyse, sketch and annotate commonly used façade and glazing systems.
2.4	Analyse, sketch and annotate commonly used roof cladding and drainage systems, including flashings.
2.5	Investigate new and emerging construction materials, methods and systems.
2.6	Select appropriate thermal and acoustic insulation systems for building envelope and occupancy separation for different usage classifications.
2.7	Research, analyse and sketch commonly used lining systems.
2.8	Analyse integration of construction materials and methods.
2.9	Analyse structural implications for provision of services.
3	Evaluate and report on the impact of compliance requirements on structural elements.	3.1	Research, analyse and report on fire resistant construction requirements relevant to scope of works, nature and use of building.
3.2	Research, analyse and report on NCC requirements for access and egress relevant to scope of works, nature and use of building.
3.3	Research, analyse and report on NCC requirements for health and amenity relevant to scope of works, nature and use of building.
3.4	Research, analyse and report on NCC requirements for energy efficiency relevant to scope of works, nature and use of building.
4	Evaluate and report on internal fit-out of building.	4.1	Research, analyse and sketch typical joinery components for commercial cabinetry and decorative finishes.
4.2	Determine structural, environmental and services implications of placement and selection of internal fixtures, fittings and finishes.
5	Evaluate and report on services for building.	5.1	Research installation methods for different types of services, components, and systems relevant to scope of works, nature and use of building.
5.2	Research and report on NCC requirements for services and equipment relevant to scope of works, nature and use of building.
5.3	Research and report on environmental impact and sustainability of systems and components for services relevant to scope of works, nature and use of building.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is not equivalent to:

CPPBDN5001A Research construction materials and methods for small-scale residential building design projects.

CPPBDN5002A Research construction materials and methods for small-scale non-residential building design projects.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBDN5105 Evaluate construction materials and methods for Class 2-9 buildings up to two storeys

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is not equivalent to: CPPBDN5001A Research construction materials and methods for small-scale residential building design projects. CPPBDN5002A Research construction materials and methods for small-scale non-residential building design projects. Updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by evaluating and reporting on suitable construction materials, methods and services for two different building designs involving Class 2-9 buildings as defined in the National Construction Code (NCC). Of the two building designs:

each must be of a different NCC classification

one must be a Class 2 or 3 building.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

relevant workplace, industry, work health and safety (WHS), legislative, regulatory and certification requirements

NCC building classifications and constructions types

correct terminology to define building construction and methodology

application, behaviour, characteristics, performance and interactions of construction materials and methods

construction methods and their strengths and weaknesses for different geographical locations and climatic conditions

common hazards and risks of construction materials and methods

basic principles of structural engineering

sources of reliable information on traditional, contemporary and emerging uses of construction materials and methods

applicable characteristics of traditional, contemporary and emerging materials:

acoustic properties

aesthetic properties

availability

cost-effectiveness

defects

durability

fire resistance

interaction with other materials

limitations due to manufacturing process

structural safety

sustainability features, such as energy efficiency, thermal properties and lifecycle

tolerances

transport, storage and handling requirements

site preparation requirements:

shoring

underpinning

de-watering

ground stabilisation

retaining structures

sequencing of construction works

services:

sewer

stormwater

domestic water supply

electrical and data

fire protection systems

heating, ventilation and air conditioning

lifts

artificial lighting.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed. This includes access to:

computer with internet access and word processing software

relevant regulations, codes and standards

technical references with current information on construction materials and methods

drafting equipment for computer or hand detail sketching.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBDN5106 Determine compliance requirements for Class 2-9 buildings up to two storeys

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 13.1. Mapping information corrected from supersedes and is not equivalent to CPPBDN5106 - Determine compliance requirements for Class 2-9 buildings up to two storeys to: Supersedes and is not equivalent to: CPPBDN5003A Research compliance requirements for small-scale residential building design projects CPPBDN5004A Research compliance requirements for small-scale non-residential building design projects.
Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is not equivalent to: CPPBDN5004A Research compliance requirements for small-scale non-residential building design projects. CPPBDN5010A Negotiate and finalise planning approval for small scale building design projects. Updated to meet the Standards for Training Packages 2012.

Application

This unit specifies the skills and knowledge required to determine compliance requirements for the design of Class 2-9 buildings to a maximum floor area of 2000m2, except construction Type A buildings. The unit includes researching local, state/territory and federal government legislation and regulations relating to planning and building.

Building classifications and construction Types are set out in the National Construction Code (NCC).

This unit is suitable for drafters and building designers who apply technical and theoretical knowledge and skills to building design work tasks.

This unit forms part of the licensing requirements for people engaged in building design in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Building Design

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Research applicable legislation.	1.1	Determine legislative requirements for the design of Class 2-9 buildings of Type B and C construction.
1.2	Identify design impacts of applicable legislation.
2	Research applicable planning and building regulations.	2.1	Identify intended use of building.
2.2	Determine nature of building to confirm building class and construction Type according to NCC.
2.3	Interpret local planning schemes, regulations, codes and standards affecting design compliance.
2.4	Identify variations in requirements for project location and conditions.
2.5	Confirm currency and relevance of referenced codes, standards and regulations.
3	Review building design for compliance with performance requirements.	3.1	Clarify ambiguous or conflicting compliance requirements and determine areas requiring specialist design input.
3.2	Identify relevant professionals that may be required to confirm compliance requirements.
3.3	Identify requirements for supporting expert documentation.
3.4	Check building design against deemed-to-satisfy (DTS) provisions to identify required performance-based solutions.
3.5	Determine documentation requirements for a required performance-based solution.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to:

research and analyse compliance requirements from different sources

interpret and apply complex technical information in legislation, regulations, codes and standards.

Unit Mapping Information

Supersedes and is not equivalent to:

CPPBDN5003A Research compliance requirements for small-scale residential building design projects

CPPBDN5004A Research compliance requirements for small-scale non-residential building design projects.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBDN5106 Determine compliance requirements for Class 2-9 buildings up to two storeys

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 13.1. Mapping information corrected from supersedes and is not equivalent to CPPBDN5106 - Determine compliance requirements for Class 2-9 buildings up to two storeys to: Supersedes and is not equivalent to: CPPBDN5003A Research compliance requirements for small-scale residential building design projects CPPBDN5004A Research compliance requirements for small-scale non-residential building design projects.
Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is not equivalent to: CPPBDN5004A Research compliance requirements for small-scale non-residential building design projects. CPPBDN5010A Negotiate and finalise planning approval for small scale building design projects. Updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by researching, evaluating and documenting compliance with codes, standards and planning requirements for two different Class 2-9 building designs up to two storeys, involving:

buildings of different classifications as defined by the National Construction Code (NCC)

buildings of construction Type B and C, as defined by the NCC.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

requirements of local, state and national legislation, codes and standards for Class 2-9 building designs

NCC building classifications and construction Types A, B and C

compliance relating to construction of Class 2-9 buildings of Type B and C construction:

NCC deemed-to-satisfy (DTS) and performance-based solutions

Australian Standards

planning requirements and processes of relevant local, state or territory government authorities

applicable variations in compliance requirements for relevant locations and conditions:

bushfire threat zones

coastal areas

climate zones

flood zones

mountainous areas

heritage

pest control.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed. This includes access to:

computer with internet access and word processing software

relevant legislation, regulations, codes and standards

relevant project information and reference materials.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBDN5107 Manage contracts for small-scale building design projects

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and equivalent to CPPBDN5014A Contribute to construction and building design project finalisation processes. Updated to meet the Standards for Training Packages 2012.

Application

This unit specifies the skills and knowledge required to manage contracts for small-scale building design projects involving residential, commercial and industrial projects up to 2,000m² floor area. It includes supporting the construction process, conducting defect inspections of buildings, and communicating with builders on behalf of clients regarding defects. It also includes finalising the design project and reviewing processes and outcomes to inform improved quality assurance.

The unit does not apply to construction Type A buildings as defined in the National Construction Code (NCC).

This unit is suitable for drafters and building designers who apply technical and theoretical knowledge and skills to building design work tasks.

This unit forms part of the licensing requirements for people engaged in building design in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Building Design

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Advise and support clients and contractors during administration of a building construction contract.	1.1	Determine contractual obligations to act on behalf of client during construction of small-scale building design projects.
1.2	Provide client and contractors with clarification and amendments to construction drawings and specifications as required.
1.3	Identify relevant persons to support the construction process according to contractual obligations and workplace requirements.
1.4	Inform client of contract variance and process and cost implications.
1.5	Advise client of project progress and budget changes.
2	Monitor defect resolution on behalf of clients.	2.1	Monitor stages of building completion and quality.
2.2	Discuss defects identified during inspections at stages of building completion with contractors and client.
2.3	Negotiate defect resolution with contractors and client and agree and detail solutions and costs.
2.4	Document formal defect resolution and process according to contractual obligations and workplace requirements.
3	Finalise and evaluate building design project.	3.1	Assist client and relevant persons, within limits of competence and legal responsibility, to obtain certificates of completion for building design project.
3.2	Review and process project documentation noting issues that arose and agreed solutions according to workplace requirements.
3.3	Discuss project issues and solutions with relevant persons and explore process improvement strategies.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret complex technical information in project contracts

written and oral skills to communicate appropriately for the audience and situation.

Unit Mapping Information

Supersedes and equivalent to CPPBDN5014A Contribute to construction and building design project finalisation processes.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBDN5107 Manage contracts for small-scale building design projects

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and equivalent to CPPBDN5014A Contribute to construction and building design project finalisation processes. Updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by providing technical advice, support and defect resolution to clients and contractors for one residential building design project and one commercial or industrial building design project, each to a maximum floor area of 2,000m².

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

legislation, codes and standards relevant to small-scale building design projects

contract compliance and management

drawing standards

work health and safety (WHS) responsibilities of designers

construction materials and methods

construction project completion processes:

practical completion

final completion or handover

end of defect liability period

potential solutions for defects arising in construction projects.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed. This includes access to:

computer with internet access and word processing software

relevant legislation, regulations, codes and standards

technical references

relevant workplace procedures and policies

building project documentation:

construction drawings

specifications

contract documents

inspection reports.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBDN5108 Design timber-framed buildings

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. New unit.

Application

This unit specifies the skills and knowledge required to design timber-framed buildings in accordance with AS 1684 Residential Timber Framed Construction (AS 1684), AS 4055 Wind loads for housing (AS 4055) and within the context of the National Construction Code (NCC). It includes designing timber-framed structures for one and two-storey buildings and selecting, sizing and positioning structural elements.

This unit is suitable for drafters and building designers who apply integrated technical and theoretical skills to determine framing requirements and apply compliant materials and processes to timber framing as part of a building design project.

This unit forms part of the licensing requirements for people engaged in building design in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Building Design

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Determine building design compliance with standards.	1.1	Read and interpret preliminary plans and project brief to confirm timber framing requirements.
1.2	Interpret terminology and definitions, scope and limitations of AS 1684 applicable to building design.
1.3	Identify wind classification for building design in accordance with AS 4055.
1.4	Identify forces and loads in timber-framed structure relevant to building design.
2	Determine specifications for timber framing elements.	2.1	Evaluate properties and stress grading of timber species commonly used in timber framing.
2.2	Evaluate elements and properties of engineered timber to meet required application in timber-framed buildings.
2.3	Specify selection, position and size of floor framing members for building design project.
2.4	Specify selection, position and size of wall framing members for building design project.
2.5	Specify selection, position and size of common rafters, ceiling joists and roof battens.
2.6	Identify and locate hanging beams, ridgeboards and ridgebeams, collar ties underpurlins, struts and strutting beams.
3	Determine bracing and tie-down installation for building design.	3.1	Identify bracing requirements for the project according to building type and location.
3.2	Specify bracing type and installation details to meet project requirements.
3.3	Design the bracing layout for building design project.
3.4	Calculate and specify fixing and tie-down requirements.
4	Prepare timber framing documentation.	4.1	Reconcile specifications to accord with preliminary drawings.
4.2	Develop accurate drawings, annotations and schedules that incorporate timber framing specifications into design documentation.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret specialised vocabulary, abbreviations and acronyms specific to timber framing and building design

numeracy skills to apply measurements and calculations to engineering principles of timber framing design.

Unit Mapping Information

No equivalent unit.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBDN5108 Design timber-framed buildings

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. New unit.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by designing a timber-framed structure including bracing and tie down for two class 1 buildings as defined in the National Construction Code (NCC). At least one building must be of two storeys.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

grading processes and grade markings used to categorise timber and timber products

nature of timber, durability and hazard levels

processes for the application of wind force, raking forces and bracing and tie-down systems

design requirements for timber framed buildings applicable to different locations:

cyclonic areas

non-cyclonic areas

bushfire threat zones

floor framing members:

bearers

trimmers

joists

trimming joists

wall framing members:

top and bottom plates

common studs

lintels

jamb studs

windowsills

studs supporting concentrated loads

posts supporting floor loads

posts supporting roof loads

verandah beams/plates.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed. This includes access to:

computer with internet access and required software

relevant regulations, codes and standards

design drawings for building projects.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBDN5109 Recommend sustainability solutions for small-scale building design projects

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is equivalent to CPPBDN5005A Recommend sustainability solutions for small-scale building design projects. Updated to meet the Standards for Training Packages 2012.

Application

This unit specifies the skills and knowledge required to research global best practice and legislative requirements for environmental sustainability of building designs to a maximum floor area of 2000m2, except construction Type A buildings. It includes reviewing site conditions, evaluating sustainability options, and recommending cost-effective options for sustainability that meet compliance requirements and client preferences.

This unit is suitable for drafters and building designers who apply integrated technical, theoretical and communication skills to develop sustainable designs that meet compliance and client requirements.

Building classifications and construction types are set out in the National Construction Code (NCC).

This unit forms part of the licensing requirements for people engaged in building design in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Building design

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Research trends in sustainable building design.	1.1	Analyse current legislation relating to sustainable design requirements for new small-scale building design projects.
1.2	Identify potential effects of incoming legislation relating to sustainable design requirements on building design projects.
1.3	Analyse global trends in sustainable design for new buildings.
1.4	Identify and analyse use of locally produced components and materials in sustainable design.
1.5	Identify appropriate sustainable construction methods for building design project.
2	Assess client sustainability requirements, preferences and budget.	2.1	Explain compulsory requirements and trends in sustainable design to client for building design project.
2.2	Clarify project budgetary constraints on sustainable design preferences.
3	Evaluate and recommend design options for sustainability.	3.1	Research and evaluate sustainable design options specific to project location and site conditions.
3.2	Research and evaluate sustainable design options relevant to building design project.
3.3	Assess sustainable design options against client preferences and budget and recommend cost-effective solutions.
3.4	Discuss and clarify client preferences for sustainable design solutions against best practice and legislative requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret and apply complex information in legislation, regulations, codes of practice and standards.

Unit Mapping Information

Supersedes and is equivalent to CPPBDN5005A Recommend sustainability solutions for small-scale building design projects.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBDN5109 Recommend sustainability solutions for small-scale building design projects

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is equivalent to CPPBDN5005A Recommend sustainability solutions for small-scale building design projects. Updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by:

analysing sustainable design options for two different building design projects, one residential and one commercial

recommending sustainable solutions based on research findings to two clients in order to finalise building design.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

basic principles of building structures and construction

duty of care of building designers to ensure quality and safety of designs

construction materials and methods used in sustainable design suited to different climates

National Construction Code (NCC) building classifications and construction

principles of sustainable design

legislation, codes and standards relevant to sustainable design requirements for small-scale building design projects

potential and trending environmental legislation

sources of reliable information on:

current and incoming legislation

local and global trends in sustainable design

sustainable building materials and methods.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed. This includes access to:

computer with internet access and word processing software

relevant legislation, regulations, codes and standards

client and project information.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBDN5110 Inspect and assess sites to inform the design process

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is equivalent to CPPBDN5007A Inspect and analyse sites and produce measured drawings for small-scale building design projects. Title adjusted to better reflect unit outcome. Updated to meet the Standards for Training Packages 2012.

Application

This unit specifies the skills and knowledge required to examine building design project sites and surveyor’s drawings to identify contours and measurements, existing conditions, structures, features and services and neighbourhood characteristics. It includes determining site orientation and layout, access and egress points, and existing utilities and services infrastructure, and producing measured drawings. It includes using basic measuring equipment and recording and interpreting data.

The unit does not apply to construction Type A buildings. Building classifications and construction Types are set out in the National Construction Code (NCC).

This unit is suitable for drafters and building designers who apply technical and theoretical knowledge and skills to building design work tasks.

This unit forms part of the licensing requirements for people engaged in building design in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Building Design

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to carry out site measure-up.	1.1	Plan site inspection tasks for small-scale building design project with reference to relevant site information and workplace requirements.
1.2	Identify and document work health and safety (WHS) hazards and implement required controls.
1.3	Identify required devices and equipment for measure-up.
1.4	Perform desk-top assessment prior to site visit using online resources to obtain relevant site information.
2	Assess and record site and building information.	2.1	Establish context of development by identifying relationship of site to adjoining properties and surrounding environment.
2.2	Note physical characteristics and local climate conditions of site.
2.3	Produce field sketches which accurately record site and building elements that are transferable to accurate, scaled measured drawing format.
2.4	Take digital images of relevant site and building elements to assist in development of accurate scaled and measured drawings.
2.5	Use basic measuring equipment to measure and record accurate linear site dimensions according to workplace requirements.
3	Produce measured drawings and documentation for existing conditions.	3.1	Collate site analysis data to determine site features, existing conditions and contour levels.
3.2	Clearly and accurately document results of analysis for interpretation by others.
3.3	Apply site survey and site analysis data to measured drawings.
3.4	Produce accurate representation of site and building elements for measured drawings.
4	Use land surveyor’s drawings to plot contours and cut and fill areas.	4.1	Examine site survey from registered land surveyor to plot spot levels.
4.2	Interpolate contour lines from spot level values and plot on site plan.
4.3	Measure or calculate cut and fill areas and plot in plan and section drawings.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to:

interpret complex documents, including client briefs, land titles and site plans

correlate site information from different sources

written and oral skills to communicate appropriately for the audience and situation.

Unit Mapping Information

Supersedes and is equivalent to CPPBDN5007A Inspect and analyse sites and produce measured drawings for small-scale building design projects.

Title adjusted to better reflect unit outcome.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBDN5110 Inspect and assess sites to inform the design process

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is equivalent to CPPBDN5007A Inspect and analyse sites and produce measured drawings for small-scale building design projects. Title adjusted to better reflect unit outcome. Updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by inspecting two sites for small-scale building design projects, each site having different features and characteristics and including the following:

undertake a basic measure-up and a detailed site analysis

produce measured drawings and documentation detailing site information and building elements.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

relevant measuring equipment and application:

measuring tape

laser distance measurer

string line

contemporary, new and emerging measuring equipment used by building designers

work health and safety (WHS) requirements for inspecting and assessing sites

operating procedures for basic devices and measuring equipment

architectural styles and terminology

features of surveyors’ drawings

different sources of site information.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed. This includes access to:

relevant documentation, including land title, site plan and registered surveyor’s drawings

relevant devices and equipment.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBDN5111 Produce rendered animations of 3-D models of small-scale building designs

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is equivalent to CPPBDN5016A Produce and present rendered animations of 3-D models of small-scale building designs. Updated to meet the Standards for Training Packages 2012.

Application

This unit specifies the skills and knowledge required to produce rendered and animated fly-bys and walk-throughs of three-dimensional (3-D) models for small-scale residential, commercial and industrial building design projects to a maximum floor area of 2000m2, except construction Type A buildings.

Building classifications and construction types are set out in the National Construction Code (NCC).

This unit is suitable for drafters and building designers who apply integrated technical, theoretical and creative skills to develop digital models that support design projects.

This unit forms part of the licensing requirements for people engaged in building design in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Building Design

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Digitally render 3-D models to photo-realistic quality.	1.1	Import 3-D models of small-scale building design projects into rendering software applications.
1.2	Source and apply material finishes using software functions to objects according to project requirements.
1.3	Develop creative ideas and designs for finishes.
1.4	Edit rendering to retain clarity and accuracy of detail when 3-D model is transferred to different applications.
1.5	Analyse light and shade requirements and use software functions to edit individual light parameters that create realistic lighting effects for night and day.
2	Digitally animate 3-D model.	2.1	Create animation storyboards using formats appropriate to project context.
2.2	Determine camera paths and pan camera locations to produce optimal displays of models according to project requirements.
2.3	Determine lighting levels and sequences for animations to meet storyboard requirements.
2.4	Create fly-by or walk-through animation sequences for all camera paths and pan cameras, including animation of objects within scenes.
2.5	Determine and apply animation presentation parameters to suit different project contexts.
2.6	Combine and edit animation sequences to produce completed animations to meet project requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret and apply complex technical information in software instruction manuals.

Unit Mapping Information

Supersedes and is equivalent to CPPBDN5016A Produce and present rendered animations of 3-D models of small-scale building designs.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBDN5111 Produce rendered animations of 3-D models of small-scale building designs

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is equivalent to CPPBDN5016A Produce and present rendered animations of 3-D models of small-scale building designs. Updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by producing rendered animations of digital three-dimensional (3-D) models for one residential building design project and one commercial or industrial building design project to a maximum floor area of 2000m2 to meet client expectations and workplace requirements.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

architectural styles and terminology

digital file management procedures

functions and operation of 3-D modelling rendering and animation software programs

animation presentation parameters:

compression

frames per second

length

rendering

material finishes:

carpet

concrete

fabric

masonry

paint

steel

stones

tile

timber.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed. This includes access to:

technical references and software instruction manuals

computer with internet access, 3-D modelling, rendering and animation software.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBDN6101 Produce compliant designs for Class 2-9 buildings up to three storeys

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. New unit.

Application

This unit specifies the skills and knowledge required to design Class 2-9 buildings, as defined in the National Construction Code (NCC), having a rise in storeys up to three, including buildings of Type A construction. It includes developing the design brief, integrating client requirements, analysing the site, developing the design concept, refining the design and presenting to the client.

This unit is suitable for experienced drafters and building designers who draw on their broad theoretical knowledge and technical skill to develop designs and provide specialist information.

This unit forms part of the licensing requirements for people engaged in building design in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Building Design

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Develop design brief.	1.1	Consult with client to clarify building design vision, preferences and budget to inform design brief.
1.2	Perform site analysis and research local approving authority requirements applicable to client site.
1.3	Review design requirements, challenges and planning constraints specific to building location.
1.4	Research passive design principles and sustainability considerations.
1.5	Document design brief in accordance with workplace requirements.
1.6	Confirm design brief with client to obtain consent to proceed to design stage.
2	Analyse project information to clarify design concept.	2.1	Review design brief and site analysis and identify additional required information.
2.2	Determine impacts of compliance requirements on design options according to classification and use of building.
2.3	Analyse implications of preferred construction materials and methods on design options.
2.4	Reconcile site analysis and compliance requirements with design brief and resolve any conflict.
3	Produce design concept.	3.1	Propose innovative design solutions that utilise sustainability principles to minimise environmental impact.
3.2	Prepare draft concept representations that are drawn to scale and test design ideas.
3.3	Review draft concept design to ensure it meets requirements of design brief, site and compliance constraints.
3.4	Apply rendering techniques to drawing views to enhance readability and depict light, shade and material finishes.
3.5	Produce set of concept design drawings for presentation to client.
4	Consult with client to finalise design concept.	4.1	Present and discuss design concepts with client.
4.2	Explain design choices including energy efficient and sustainability considerations.
4.3	Explain solutions developed to meet project requirements and record client feedback.
4.4	Resolve issues and associated implications arising from client feedback and revise drawings accordingly.
5	Refine spatial, structural and technical elements of building design to complete drawings.	5.1	Review structural and services systems and incorporate appropriate systems into building design.
5.2	Incorporate optimum, cost-effective and sustainable construction materials and methods into building design.
5.3	Assess design drawings against client and compliance requirements and address anomalies.
5.4	Present final building design drawings to client for approval.
5.5	Finalise and store design documentation in accordance with workplace requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret and apply complex technical information in regulations, codes and standards

numeracy skills to calculate optimum and cost-effective design solutions

written and oral skills to communicate appropriately for the audience and situation.

Unit Mapping Information

No equivalent unit.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBDN6101 Produce compliant designs for Class 2-9 buildings up to three storeys

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. New unit.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by producing compliant building design drawings and presenting designs to clients for two different Class 2-9 buildings as defined by the National Construction Code (NCC). Each building must be of a different class and in different project locations and conditions. At least one building must be of Type A construction as defined by the NCC.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

architectural styles and building construction terminology relevant to working with building designs

NCC building classifications

legislation, codes and standards requirements for the design of Class 2-9 buildings

contextual and site constraints that place limits on design options

bushfire attack level rating

features and impact of building life cycles

design development and approval processes and implications of changes to design at each stage

design brief format

energy efficient design principles and sustainability considerations

scientific and social principles of human interaction with the built environment

construction materials and methods

principles of design

sketches, including plans, elevations and three-dimensional (3-D) views

rendering techniques.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed. This includes access to:

computer with internet access and building design software currently used in drafting and building design practice

relevant legislation, regulations, codes and standards

relevant client and project information.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBDN6102 Prepare drawings for planning and building approval for Class 2-9 buildings up to three storeys

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. New unit.

Application

This unit specifies the skills and knowledge required to prepare drawings that comply with planning and building approval requirements for Class 2-9 buildings, as defined in the National Construction Code (NCC), having a rise in storeys up to three, including buildings of Type A construction. It includes planning methods and processes for producing required documentation and checking drawings to confirm quality and consistency against technical expert documentation.

This unit is suitable for experienced drafters and building designers who draw on their broad theoretical knowledge and technical skill to prepare drawings and provide specialist information.

This unit forms part of the licensing requirements for people engaged in building design in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Building Design

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan documentation production.	1.1	Consult with relevant authorities to confirm documentation requirements for planning and building approval applications.
1.2	Establish and follow timelines and methodologies for producing required drawings.
1.3	Resolve construction details requiring clarification through research or consultation with relevant technical experts and authorities.
1.4	Specify and request drawings and documentation required from technical experts in accordance with workplace requirements.
2	Develop application drawings.	2.1	Identify requirements for planning and building application drawings.
2.2	Prepare compliant planning permit application drawings according to project and workplace requirements.
2.3	Prepare compliant building permit application drawings according to project and workplace requirements.
2.4	Store drawings for retrieval according to workplace requirements.
3	Check quality and compliance of drawings.	3.1	Develop detailed drawing components checklist of requirements for compliance and documentation for planning and building approval.
3.2	Use drawing checklist to confirm quality and compliance of planning and building drawings.
3.3	Confirm drawing consistency with requirements of technical expert documentation.
3.4	Make necessary changes to drawings to adhere to compliance requirements.
3.5	Name, save and file drawings according to workplace requirements.
4	Respond to requests for additional information.	4.1	Identify information sought by approving authority or specialist.
4.2	Prepare response documentation including making and notating amendments.
4.3	Confirm any implications of requested changes for consistency with the original concept and technical expert documentation.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret:

specialised vocabulary, acronyms and technical terminology used in documentation

documentation compliance requirements of relevant authorities

numeracy skills to:

apply measurements prescribed in compliance requirements to drawings

accurately apply scale to drawings

calculate and confirm measurements in drawings.

Unit Mapping Information

No equivalent unit.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBDN6102 Prepare drawings for planning and building approval for Class 2-9 buildings up to three storeys

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. New unit.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by preparing planning and building drawings that comply with approval requirements for two buildings:

both sets of drawings must involve buildings in different locations and conditions and of different classifications from 2-9 as defined by the National Construction Code (NCC)

at least one building must be of Type A construction as defined by the NCC.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

NCC building classifications and construction types A, B and C

architectural styles and building construction terminology relevant to working with building plans specified in the approval process

duty of care required to ensure quality and safety of designs submitted for approval

relevant approving authority processes that must be confirmed and satisfied

range of drawings required for approval applications relating to specified types of building design projects:

assessments and technical reports

specifications

legislation, codes and standards relevant to sustainable design and required to ensure compliance with approval requirements:

current Australian Standards applicable to the building design

federal, state or territory and local authority legislation and regulations applicable to the building design

NCC

contingencies and the impact of variations to plans as directed by client or other stakeholders

planning and building approval requirements and processes:

reports such as access, conservation, energy rating, fire safety, bushfire attack level, and soil analysis

plans for demolition, cut and fill and excavation

risk assessments

quality of drawings:

accuracy

consistency

completeness

compliance

version control

drawings:

site plans

floor plans

elevations

sections

construction details, including in-situ concrete

internal elevations

reflected ceiling plans

roof plans

carparking and turning layout

joinery details

finishes and fittings schedules

column and grid setout

construction materials and methods.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed. This includes access to:

computer with internet access and building design software and business software currently used in drafting and building design practice

relevant legislation, regulations, codes and standards

planning and building application forms and documentation

technical reports prepared by external consultants relevant to the planning and building approval process.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBDN6103 Evaluate construction materials, methods and services for Class 2-9 buildings up to three storeys

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. New unit.

Application

This unit specifies the skills and knowledge required to evaluate traditional, contemporary and emerging construction materials and methods for the design of Class 2-9 buildings, as defined by the National Construction Code (NCC), having a rise in storeys up to three, including those of Type A construction. It includes researching the application, performance and interaction of construction materials, methods and services.

This unit is suitable for experienced building designers who draw on their broad theoretical and technical knowledge to evaluate construction materials and methods to solve complex problems and provide specialist information.

This unit forms part of the licensing requirements for people engaged in building design in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Building Design

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Evaluate site preparation, foundations and footings.	1.1	Refer to site classification report for information on foundation material and wind classification and implications for structural design of building.
1.2	Investigate systems for coordination of building set-out.
1.3	Investigate drainage provisions required to manage surface water and subsoil drainage, during and post construction works.
1.4	Investigate site stabilisation practices including shoring, underpinning and rock anchors.
1.5	Research and analyse commonly used structural footing, basement and floor systems, including tanking and retaining systems.
1.6	Investigate demolition procedures and requirements and the impact of demolition on existing and new structures.
2	Evaluate and report on construction methods and materials for building.	2.1	Research and analyse common, new and emerging structural wall and roof construction systems appropriate for Class 2-9 buildings up to three storeys.
2.2	Identify and analyse commonly used façade and glazing systems in Class 2-9 buildings up to three storeys.
2.3	Identify and analyse construction systems to satisfy compartmentation and separation requirements in Class 2-9 buildings up to three storeys.
2.4	Identify and analyse requirements for construction of required exits, including stairways, ramps and lobbies.
2.5	Identify and analyse requirements for construction of non-required stairways, ramps, escalators and lifts.
2.6	Analyse structural implications for provision of services.
2.7	Research and analyse partitioning systems appropriate for Class 2-9 buildings up to three storeys.
2.8	Document findings to inform design project.
3	Evaluate and report on the impact of compliance requirements on structural elements for building.	3.1	Identify and analyse fire resisting construction requirements relevant to scope of works, nature and use of building.
3.2	Identify and analyse NCC requirements for access and egress relevant to scope of works, nature and use of building.
3.3	Identify and analyse NCC requirements for health and amenity relevant to scope of works, nature and use of building.
3.4	Identify and analyse NCC requirements for energy efficiency relevant to scope of works, nature and use of building.
3.5	Document findings to inform design project.
4	Evaluate services for building.	4.1	Determine NCC requirements for services and equipment relevant to scope of works, nature and use of building.
4.2	Identify and analyse installation methods for different types of services, components and systems relevant to scope of works, nature and use of building.
4.3	Identify and analyse fire protection requirements and installation methods appropriate for Class 2-9 buildings up to three storeys.
4.4	Identify and analyse lift installation requirements for Class 2-9 buildings up to three storeys.
4.5	Identify and analyse emergency lighting and exit sign requirements for Class 2-9 buildings up to three storeys.
4.6	Document findings to inform design project.
5	Plan construction to facilitate continuing maintenance of buildings.	5.1	Identify and analyse construction systems for plant decks and safe systems for ongoing access and maintenance.
5.2	Nominate key service areas of building project requiring ongoing maintenance.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to:

research construction materials and methods and specifications for their use

interpret specialised vocabulary, acronyms and technical terminology used in the NCC.

Unit Mapping Information

No equivalent unit.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBDN6103 Evaluate construction materials, methods and services for Class 2-9 buildings up to three storeys

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. New unit.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by evaluating and reporting on suitable construction materials, methods and services for two different building design projects involving Class 2-9 buildings up to three storeys:

each project must involve buildings in different locations and conditions and of different classifications from 2-9 as defined by the National Construction Code (NCC)

at least one building must be of Type A construction as defined by the NCC.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

NCC building classifications and construction types A, B and C

relevant local, state/territory and national legislative requirements

correct terminology to define building construction and methodology

application, behaviour, characteristics, performance and interactions of construction materials and methods

construction methods for different geographical locations and climatic conditions

strengths and weaknesses of construction methods for different geographical locations and climatic conditions

common hazards and risks of construction materials and methods

basic principles of structural engineering

sources of reliable information on traditional, contemporary and emerging uses of construction materials and methods

construction methods:

post-tensioning

low pitched or flat roofing

service cores

piles and pile caps

sandwich panels

fire doors

vehicle access doors

applicable characteristics of traditional, contemporary and emerging materials:

acoustic properties

aesthetic properties

availability

defects

durability

fire resistance

interaction with other materials

limitations due to manufacturing process

structural safety

sustainability features, such as energy efficiency, thermal properties and lifecycle

tolerances

transport, storage and handling requirements

site preparation:

shoring

underpinning

de-watering

ground stabilisation

retaining structures

sequencing of construction works

fire protection:

firefighting equipment

sprinkler system

smoke detection

alarm and ventilation systems.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed. This includes access to:

computer with internet access and word processing software

relevant legislation, regulations, codes and standards

technical references with current information on construction materials and methods.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBDN6104 Determine compliance requirements for Class 2-9 building designs up to three storeys

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. New unit.

Application

This unit specifies the skills and knowledge required to determine compliance requirements for Class 2-9 buildings, as defined by the National Construction Code (NCC), having a rise in storeys up to three, including buildings of Type A construction. It includes researching local, state/territory and federal government legislation and regulations relating to planning and building.

This unit is suitable for experienced drafters and building designers who draw on their broad theoretical and technical knowledge to assess designs for compliance, solving complex problems and providing specialist information.

This unit forms part of the licensing requirements for people engaged in building design in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Building Design

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Research applicable legislation.	1.1	Determine legislation applicable to design projects.
1.2	Identify design impacts of applicable legislation.
2	Research applicable planning and building regulations.	2.1	Identify intended use of building.
2.2	Determine nature of building to confirm building Class and Type according to the NCC.
2.3	Interpret local planning schemes, regulations, codes and standards affecting compliance of design.
2.4	Identify variations in requirements for different locations and conditions.
2.5	Confirm currency and relevance of referenced codes, standards and regulations.
3	Review building design for compliance with performance requirements.	3.1	Clarify ambiguous or conflicting compliance requirements and determine areas requiring specialist design input.
3.2	Identify relevant professionals that may be required to confirm compliance requirements.
3.3	Identify requirements for supporting expert documentation.
3.4	Check building design against deemed-to-satisfy (DTS) provisions to identify required performance-based solutions.
3.5	Determine documentation requirements for performance-based solution.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to:

research and analyse compliance requirements from different sources

interpret and apply complex technical information in legislation, regulations, codes and standards.

Unit Mapping Information

No equivalent unit.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBDN6104 Determine compliance requirements for Class 2-9 building designs up to three storeys

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. New unit.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by researching and documenting compliance with codes, standards and planning requirements for two Class 2-9 building designs up to three storeys:

each building must be in different project locations and conditions and of different classifications from 2-9 as defined by the National Construction Code (NCC)

at least one building must be of Type A construction as defined by the NCC.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

local, state/territory and national legislation and regulations relating to building designs for Class 2-9 buildings having a rise in storeys up to three.

compliance requirements relating to construction of Class 2-9 buildings including Type A:

NCC requirements including deemed-to-satisfy (DTS) and performance-based solutions

Australian Standards

planning requirements, schemes and processes of relevant local, state or territory government authorities

applicable variations in compliance requirements for relevant locations and conditions:

bushfire threat zones

coastal areas

climate zones

flood zones

mountainous areas

heritage

pest control.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed. This includes access to:

relevant legislation, regulations, codes and standards

computer with internet access and word processing software

relevant project information and reference materials.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBDN6105 Manage the tendering and contract administration process for a client

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is not equivalent to CPPBDN8005A Manage the tendering and construction process for a client. Updated to meet the Standards for Training Packages 2012.

Application

This unit specifies the skills and knowledge required to oversee the development of tenders and subsequent awarding and management of contracts for the completion of a building project on behalf of a client post design. It requires high levels of communication, negotiation and problem-solving skills together with a detailed understanding of the construction and quality control processes required.

This unit is suitable for experienced building designers draw on their broad theoretical and technical knowledge and high-level communication skills to oversee tender and contract management.

This unit forms part of the licensing requirements for people engaged in building design in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Building Design

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare tender on behalf of client.	1.1	Negotiate client expectations of role, level of service and project provisions.
1.2	Determine budget, timeframe and related parameters for letting a tender to complete project construction.
1.3	Prepare tender documentation that addresses requirements for the build.
1.4	Identify legal advice required to finalise preparation of the tender.
1.5	Establish tender process that secures a competitive number of responses.
2	Oversee selection of contractor.	2.1	Review tender submissions against predetermined evaluation criteria.
2.2	Seek costing advice as required from relevant professionals.
2.3	Identify legal, accounting or other professional advice required to protect best interests of client.
2.4	Advise client of strengths and weaknesses of all tender bids.
2.5	Advise successful and unsuccessful respondents of the outcome of the tender process.
3	Award contract.	3.1	Determine form of building contract appropriate to size and level of project.
3.2	Establish deliverables, timelines, payment schedule, penalties, insurance and indemnity requirements for contract.
3.3	Consult with contracted builder to establish business relationship and processes to monitor and guide construction.
3.4	Clarify and confirm project plans and specifications with builder.
3.5	Manage constraints and potential risks to ensure the best possible outcomes for the client.
3.6	Assist client to conclude negotiations with preferred contractor ensuring an effective, efficient and transparent process.
4	Manage completion of building project.	4.1	Monitor and report project progress and costs to client in a timely manner.
4.2	Amend plans and specifications with client consent.
4.3	Negotiate contract variations between client and builder.
4.4	Authorise progress and other agreed payments according to performance requirements of contract.
4.5	Investigate, negotiate and mediate disputes or concerns regarding quality, cost or timeliness.
4.6	Meet reporting requirements during project.
5	Finalise building project.	5.1	Confer with builder to correct identified building defects.
5.2	Monitor and report to client corrective actions taken to address defects.
5.3	Prepare final inspection report of building outcomes for client.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to:

interpret and apply complex technical information in contracts and tender specifications

analyse tender responses against set criteria

numeracy skills to monitor project budget

written and oral skills to communicate appropriately for the audience and situation.

Unit Mapping Information

Supersedes and is not equivalent to CPPBDN8005A Manage the tendering and construction process for a client.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBDN6105 Manage the tendering and contract administration process for a client

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is not equivalent to CPPBDN8005A Manage the tendering and construction process for a client. Updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by:

developing tender documentation

evaluating tender submissions for the project

documenting the management of the contract

for one Class 2-9 building design project, as defined by the National Construction Code (NCC).

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

relevant legislative, industry and organisational requirements:

work health and safety (WHS)

preparation of specifications

contractual requirements and business implications

planning requirements, schemes and processes

construction materials and methods

requirements relating to building design projects:

Australian Standards

NCC deemed-to-satisfy (DTS) and alternative solution requirements

environmental and sustainability requirements

local, state and national codes and standards

sources of reliable information on compliance requirements

methods to monitor progress and quality; and negotiate contract variations

scope of authority and procedures for contract administration and management

workplace resource requirements to undertake large and complex projects

budget and costs:

business administration and management costs

business insurances, including professional indemnity insurance

professional fees to lawyers and accountants

staff salaries and associated on-costs

subcontractor costs

technology costs

risk management:

constraints and potential risks

defects due to poor workmanship

WHS

reliance on gaining timely input from external professionals

time delays due to weather, or material or service availability.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed. This includes access to:

computer with internet access and word processing software

relevant regulations, codes, standards, workplace policies and procedures

technical references with current information on building design and construction.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBDN6106 Produce building information modelling for building design projects

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is equivalent to CPPBDN5013A Develop and collaborate on building information models for small-scale building design projects. Updated to meet the Standards for Training Packages 2012.

Application

This unit specifies the skills and knowledge required to develop building information modelling (BIM) for residential, commercial or industrial building design projects. It includes BIM authoring, collaborating with consultants and contractors from other disciplines and creating project documentation using modelling software programs.

This unit is suitable for experienced building designers who draw on broad theoretical and technical knowledge and high-level technology skills to develop BIM models to support building design.

This unit forms part of the licensing requirements for people engaged in building design in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Building Design

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Confirm BIM project requirements.	1.1	Plan and confirm BIM project processes and schedules in consultation with relevant persons.
1.2	Identify accurate and reliable exchange procedures for project models.
1.3	Use outputs of appropriate functions of design technology tools to generate required project models.
2	Develop BIM project.	2.1	Apply information relating to building design project to plans for BIM development.
2.2	Develop process map, task list and schedule for BIM implementation.
2.3	Create three-dimensional (3-D) models according to workplace and project requirements and design technology software instructions.
2.4	Embed building design data in project model objects in required project documentation.
2.5	Identify and resolve possible conflicts between model elements.
2.6	Check and test BIM to confirm accuracy and functionality.
3	Exchange and collaborate on project models.	3.1	Test transfer of BIM files to ensure integrity of format and data is retained.
3.2	Provide BIMs to relevant persons for addition of specialist data according to data sharing protocols.
3.3	Import or link BIMs or BIM data provided by relevant persons checking for integrity.
3.4	Amend and manipulate BIMs in collaboration with relevant persons.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to research, interpret and apply complex technical instructions, legislation, codes and standards.

Unit Mapping Information

Supersedes and is equivalent to CPPBDN5013A Develop and collaborate on building information models for small-scale building design projects.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBDN6106 Produce building information modelling for building design projects

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is equivalent to CPPBDN5013A Develop and collaborate on building information models for small-scale building design projects. Updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by producing interactive building information modelling (BIM) in consultation with project team, for one residential building design project and one commercial or industrial building design project.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

relevant legislation, regulations, codes and standards

workplace and project requirements and limits

software manufacturer specifications for BIM-capable building design software

strengths and challenges of BIM-capable building design software

benefits and challenges of a BIM approach to design production and documentation

client requirements

principles and strategies of:

project management

integrated project delivery

basic principles of structural engineering

duty of care of building designers to ensure quality of designs

contextual and site constraints

design drawing and representation methods.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed. This includes access to:

relevant legislation, regulations, codes and standards

technical references and software manuals

computer with internet access and BIM-capable building design software.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBDN8101 Advise on construction materials and methods for large and complex building design projects

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is equivalent to CPPBDN8001A Research and evaluate construction materials and methods for complex building design projects. Updated to meet the Standards for Training Packages 2012.

Application

This unit specifies the skills and knowledge required to provide advice based on research and evaluation of traditional, contemporary and emerging construction materials and methods for construction Type A, as defined in the National Construction Code (NCC), building design projects. It includes evaluating the application, performance and interaction of construction materials and methods and presenting recommendations to clients.

This unit is suitable for experienced building designers who apply broad and coherent theoretical and technical knowledge and highly specialised skills to manage building design projects with autonomy and judgement and to deal with sometimes complex and unpredictable contingencies.

This unit forms part of the licensing requirements for people engaged in building design in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Building Design

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Determine the impact of building design project parameters.	1.1	Consult with client to determine impact of key business requirements of building project on construction materials and methods.
1.2	Clarify size, breadth and complexity of building project and impact on construction materials and methods with client and planning authorities.
1.3	Seek and interpret specialist advice from relevant professionals.
1.4	Clarify impact of building site characteristics on potential construction materials and methods with client, planning authorities and other project professionals.
2	Evaluate alternative solutions.	2.1	Research NCC requirements for alternative and deemed-to-satisfy (DTS) solutions in the development of building design options.
2.2	Research advantages and disadvantages of alternative solutions.
2.3	Compare alternative and DTS design solutions.
2.4	Determine impact of selected materials and methods on construction time and cost.
2.5	Determine environmental impact and sustainability of selected construction materials and methods.
2.6	Prepare advice on alternative solutions.
3	Evaluate materials and methods for structural elements.	3.1	Research characteristics and applications of materials used for structural elements.
3.2	Interpret compliance requirements of materials used for structural elements.
3.3	Research construction methods and systems for structural elements in different materials.
3.4	Determine impact of selected materials and construction methods on construction time and cost.
3.5	Determine environmental impact and sustainability of selected construction materials and methods.
4	Evaluate materials and methods for building envelope.	4.1	Research characteristics and applications of materials used for building envelope.
4.2	Interpret compliance requirements for materials used for building envelope.
4.3	Research construction methods and systems for building envelope.
4.4	Determine impact of selected materials and construction methods on construction time and cost.
4.5	Determine environmental impact and sustainability of selected construction materials and methods.
5	Evaluate systems and components for services.	5.1	Research components and systems for services.
5.2	Interpret compliance requirements for different types of services.
5.3	Research installation methods in different types of components and systems for services.
5.4	Research collection, treatment and disposal of prohibited discharges for non-domestic buildings.
6	Provide advice on construction methods and materials for building project.	6.1	Collate information on application, performance and interaction of materials and methods for structural elements of building.
6.2	Collate information on application, performance and interaction of materials and methods for building envelope.
6.3	Collate information on application, performance and interaction of systems and components for services.
6.4	Document research and evaluation outcomes and present recommendations to client.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to:

research construction materials and methods and interpret complex technical specifications

research cost-effectiveness of construction materials and methods

numeracy skills to budget and manage finances

written and oral skills to communicate appropriately for the audience and situation.

Unit Mapping Information

Supersedes and is equivalent to CPPBDN8001A Research and evaluate construction materials and methods for complex building design projects.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBDN8101 Advise on construction materials and methods for large and complex building design projects

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is equivalent to CPPBDN8001A Research and evaluate construction materials and methods for complex building design projects. Updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by:

researching, evaluating and presenting documented client advice on suitable construction materials, methods and services for two different construction Type A building design projects, as defined in the National Construction Code (NCC).

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

relevant local, state/territory and national legislative, industry and workplace requirements:

work health and safety (WHS)

business requirements including contracts, insurance and indemnity

planning requirements, schemes and processes

compliance relating to construction Type A building design projects:

Australian Standards

NCC deemed-to-satisfy (DTS) and alternative solution requirements

environmental impact and sustainability requirements:

carbon dioxide reduction techniques

energy efficiency

fire resistance, including resistance to bushfire

conservation

water, waterways, flora and fauna

sources of reliable information on compliance requirements

quality standards specified by client

hazards, risks and sustainability of construction materials and methods

workplace scope of business and client demographics

specialist experts and other sources of reliable information on traditional, current and emerging uses of construction materials and methods

compatibility of materials

applicable characteristics of traditional, current and emerging materials:

acoustic properties

aesthetic properties

availability

cost

defects

durability

fire resistance

limitations due to manufacturing process

structural safety

sustainability features, such as energy efficiency and thermal properties

tolerances

transport, storage and handling requirements

applications of traditional, current and emerging materials for structural and sub-structural elements:

coatings required

compatibility with other elements

fixings required

use in specific construction methods or systems

composite, new and emerging materials used for building envelope

applications of materials used for building envelope:

cladding

flashing

lining

roofing

waterproofing

services:

electricity

fire suppression

gas

heating, ventilation and cooling

telecommunications

water.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed. This includes access to:

computer with internet access and word processing software

relevant workplace documentation, legislation, regulations, codes and standards

technical references with current information on construction materials and methods.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBDN8102 Advise on compliance requirements for large and complex building design projects

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is equivalent to CPPBDN8002A Research compliance requirements for complex building design projects. Updated to meet the Standards for Training Packages 2012.

Application

This unit specifies the skills and knowledge required to advise on compliance requirements that apply to construction Type A, as defined in the National Construction Code (NCC) building design projects in a range of locations. It includes researching and applying local, state/territory and federal legislation, codes and standards to planning, the environment and zoning, and interpreting these requirements in relation to client preferences and prospective design proposals.

This unit is suitable for experienced building designers who apply broad and coherent theoretical and technical knowledge and highly specialised skills to manage building design projects with autonomy and judgement and to deal with sometimes complex and unpredictable contingencies.

This unit forms part of the licensing requirements for people engaged in building design in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Building Design

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Research applicable legislation.	1.1	Investigate and confirm legislative compliance of Type A building construction.
1.2	Interpret legislation and note variations affecting compliance of designs for different types of large and complex building projects.
1.3	Interpret legislation and note variations in compliance requirements for different project locations and conditions.
2	Research applicable codes and standards.	2.1	Interpret codes and standards and note variations relating to different types of building design projects for Type A buildings.
2.2	Interpret codes and standards and note variations relating to different project locations and conditions.
3	Analyse impact of alternative solutions on project development.	3.1	Assess relative strengths and weaknesses of deemed-to-satisfy (DTS) and alternative solutions according to NCC requirements.
3.2	Assess the environmental impact and sustainability of alternative solutions.
3.3	Seek expert opinion regarding compliance requirements of alternative solutions.
3.4	Clarify ambiguous or conflicting compliance requirements with relevant professionals.
4	Analyse compliance requirements.	4.1	Identify constraints of compliance requirements on design options.
4.2	Identify and communicate to client compliance requirements that affect preferences.
4.3	Propose and document innovative solutions to meet client and compliance requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret and apply complex information in legislation, regulations, codes and standards

written and oral skills to communicate appropriately for the audience and situation.

Unit Mapping Information

Supersedes and is equivalent to CPPBDN8002A Research compliance requirements for complex building design projects.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBDN8102 Advise on compliance requirements for large and complex building design projects

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is equivalent to CPPBDN8002A Research compliance requirements for complex building design projects. Updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by advising on compliance with codes, standards and planning requirements for two different construction Type A building projects, as defined in the National Construction Code (NCC).

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

relevant local, state/territory and national legislative, industry and workplace requirements:

work health and safety (WHS)

planning requirements, schemes and processes

compliance relating to construction Type A building design projects:

energy efficiency

construction materials and methods

Australian Standards

NCC deemed-to-satisfy (DTS) and alternative solution requirements

environmental impact and sustainability requirements

codes and standards for specific locations and conditions

applicable variations in compliance requirements for relevant locations and conditions:

bushfire threat zones

coastal areas

climate zones

flood zones

mountainous areas

heritage

pest control

sources of reliable information for interpreting compliance requirements.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed. This includes access to:

computer with internet access and word processing software

relevant workplace documentation, legislation, regulations, codes and standards

technical references with current information on compliance requirements.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBDN8103 Scope and initiate large and complex building design projects

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is equivalent to CPPBDN8003A Scope and initiate large and complex building design projects. Updated to meet the Standards for Training Packages 2012.

Application

This unit specifies the skills and knowledge required to scope and establish large scale and complex building design projects by consulting with clients and identifying project parameters, vision, budget and required personnel. It includes finalising the contract for the work. Large scale and complex projects involve any building classification and construction type, as defined in the National Construction Code (NCC), including Type A buildings.

This unit is suitable for experienced building designers who apply broad and coherent theoretical and technical knowledge and highly specialised skills to manage building design projects with autonomy and judgement and to deal with sometimes complex and unpredictable contingencies.

This unit forms part of the licensing requirements for people engaged in building design in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Building Design

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Establish client requirements.	1.1	Consult client to determine business objectives, parameters and budget for building project.
1.2	Negotiate with client to clarify designer role, level of service to be provided and deliverables.
1.3	Determine agreed timelines for project completion.
1.4	Communicate with client to advise constraints and potential risks to project progress.
1.5	Finalise and document agreed formal project brief.
2	Assemble project team.	2.1	Determine and document skills required to fulfil project brief within required timeframes.
2.2	Identify internal and external personnel requirements for project.
2.3	Determine roles of all project personnel.
2.4	Integrate work of external personnel into overall project.
3	Finalise project requirements.	3.1	Determine resources required to undertake project.
3.2	Research business costs associated with completion of building design project.
3.3	Prepare and document project budget.
3.4	Determine work scheduling to meet contractual requirements.
3.5	Establish risk mitigation strategies for project.
4	Negotiate and finalise costs and contracts.	4.1	Seek legal and financial advice as required.
4.2	Negotiate and finalise project budget with client.
4.3	Negotiate and finalise contracts with relevant professionals.
4.4	Negotiate and finalise contract between building designer and client.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to:

research and interpret compliance requirements for building project

interpret and apply complex technical information in contracts, legislation, regulations, codes of practice and standards

numeracy skills to budget and manage project finances

written and oral skills to communicate appropriately for the audience and situation.

Unit Mapping Information

Supersedes and is equivalent to CPPBDN8003A Scope and initiate large and complex building design projects.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBDN8103 Scope and initiate large and complex building design projects

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is equivalent to CPPBDN8003A Scope and initiate large and complex building design projects. Updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by:

negotiating and finalising design briefs and contracts

assembling a project team

developing project schedule and budget

for one building design project involving Type A construction as defined in the National Construction Code (NCC).

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

relevant local, state/territory and national legislative, industry and workplace requirements:

work health and safety (WHS)

construction materials and methods

contractual requirements and business implications

key components and process for business costings:

business administration and management costs

business insurances and professional indemnity insurance

professional fees to lawyers and accountants

staff salaries and on-costs

subcontractor costs

technology costs

workplace resource requirements to undertake large and complex projects

risk management processes

planning requirements, schemes and processes

compliance relating to construction Type A building design projects:

Australian Standards

NCC deemed-to-satisfy (DTS) and alternative solution requirements

local, state and national codes and standards

sources of reliable information on compliance requirements

constraints and potential risks associated with large and complex building design projects:

difficulties associated with the nature or complexity of the project itself

reliance on gaining input from external professionals in a timely manner

operation within a complex and rigid regulatory and compliance system

time delays due to the planning process.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed. This includes access to:

computer with internet access and word processing software

relevant legislation, regulations, codes and standards

technical references with current and relevant information on building design.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBDN8104 Manage the design of large and complex building design projects

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is equivalent to CPPBDN8007A Manage the design of Type A constructions. Updated to meet the Standards for Training Packages 2012.

Application

This unit specifies the skills and knowledge required to manage the design of large scale and complex building design projects to meet client and compliance requirements. It includes liaising with clients, team members and technical experts, preparing design solutions and drawings, and presenting documentation for approval by planning authorities. It also includes applying creative design skills, knowledge of human lifestyles and cycles, and knowledge of safe and sustainable construction materials and methods. Large scale and complex projects involve any building classification and construction type as defined in the National Construction Code (NCC), including Type A buildings.

This unit is suitable for experienced building designers who apply broad and coherent theoretical and technical knowledge and highly specialised skills to manage building design projects with autonomy and judgement and to deal with sometimes complex and unpredictable contingencies.

This unit forms part of the licensing requirements for people engaged in building design in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Building Design

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Analyse the requirements for buildings of Type A construction.	1.1	Identify NCC requirements for buildings of Type A construction.
1.2	Analyse scope and nature of building project to determine whether proposed design solution meets NCC requirements.
1.3	Assess whether design meets performance requirement of NCC by using an alternative solution, a deemed-to-satisfy (DTS) solution or a blend of solutions.
1.4	Review performance characteristics of proposed construction materials and methods to ensure NCC compliance and suitability for application.
1.5	Determine health and safety issues specific to design and construction teams and users.
2	Produce initial design drawings.	2.1	Confirm design drawings required for planning approval application documentation.
2.2	Confirm compliance requirements to be addressed in design drawings.
2.3	Establish and follow methodologies for producing final design drawings according to project timelines.
2.4	Set up, name and file design drawings according to workplace requirements.
3	Integrate expert input to inform design.	3.1	Source, brief and commission professionals and technical experts to provide input to the design solution.
3.2	Facilitate consultations between technical experts and the building design team to ensure cross-impacts of the solution are understood and conform to required performance standards.
3.3	Integrate technical input, specifications and drawings developed by experts into overall documentation.
4	Refine spatial, structural and technical elements of building design.	4.1	Incorporate factors contributing to spatial requirements and relationships into building design.
4.2	Review structural systems for building in consultation with technical experts and incorporate appropriate systems into building design.
4.3	Review construction and technical elements in consultation with technical experts and incorporate appropriate elements into building design.
4.4	Visualise, analyse and refine aesthetic fusion of design elements.
4.5	Ensure relevant standards for the required construction components have been adhered to and documented.
5	Refine sustainable design elements of building design.	5.1	Incorporate optimum sustainable construction materials and methods into building design.
5.2	Review systems for sustainable water use and incorporate suitable systems.
5.3	Review energy-efficient design principles and renewable energy sources and incorporate suitable solutions.
6	Review design for conformance with standards and approval processes.	6.1	Review design drawings in preparation for their finalisation.
6.2	Apply appropriate controls to design drawings based on risk analysis of construction and building use.
6.3	Conduct tests and analyses to ensure design documentation meets assessment methods used by permit authority and ensure conformity with NCC requirements.
6.4	Assess design drawings against client and compliance requirements and address anomalies.
7	Obtain client approval of final design drawings and supporting information.	7.1	Compile, check and finalise relevant supporting information for design drawings and specifications.
7.2	Present design drawings to client and relevant stakeholders.
7.3	Seek detailed client and stakeholder feedback and negotiate required amendments.
7.4	Amend design drawings and documentation as required.
7.5	Document and process client approval according to workplace requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret and apply complex technical information in legislation, regulations, codes of practice and standards

written and oral skills to communicate appropriately for the audience and situation.

Unit Mapping Information

Supersedes and is equivalent to CPPBDN8007A Manage the design of Type A constructions.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBDN8104 Manage the design of large and complex building design projects

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is equivalent to CPPBDN8007A Manage the design of Type A constructions. Updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by managing the design of one Type A building design project, as defined by the National Construction Code (NCC), including:

planning and organising the production of design drawings that integrate expert and specialist input and meet planning approval requirements

producing sets of building design drawings and supporting information that meet quality requirements and are completed within project timelines.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

relevant local, state and national legislative, industry and workplace requirements, codes and standards:

work health and safety (WHS)

legislation relating to building projects, including construction materials and methods

insurance and indemnity requirements

planning requirements, schemes and processes

compliance relating to building design projects of Type A construction:

Australian Standards

NCC deemed-to-satisfy (DTS) and alternative solution requirements

environmental and sustainability principles, requirements and systems

duty of care responsibilities of building designers to ensure quality and safety of designs

sources of reliable information on compliance requirements

basic principles of structural engineering

building life cycles

contextual and site constraints

design development and approval processes and implications of changes to design at each stage

design drawing and representation methods

scientific and social principles of human interactions with the built environment

use of design software and systems that may include application of 3-D modelling.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed. This includes access to:

computer with internet access and word processing software

relevant legislation, regulations, codes and standards

technical references with current and relevant information on design of buildings of Type A construction.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBDN8105 Lead the building design team

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is equivalent to CPPBDN8004A Lead the building design team. Updated to meet the Standards for Training Packages 2012.

Application

This unit specifies the knowledge and skills required to lead and manage a building design team including establishing and coordinating team technical and creative skills to meet client needs. It includes responding to staff development needs, complying with employment processes, providing comprehensive and appropriate role definitions and monitoring staff performance.

This unit is suitable for experienced building designers who apply broad and coherent theoretical and technical knowledge and highly specialised skills to manage building design projects with autonomy and judgement and to deal with sometimes complex and unpredictable contingencies.

This unit forms part of the licensing requirements for people engaged in building design in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Building Design

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Determine staffing requirements.	1.1	Analyse workplace goals and requirements of work to be undertaken.
1.2	Assess existing staff skill mix and identify gaps for effective completion of projects.
1.3	Establish need for additional staff or contractors to meet project requirements.
1.4	Apply organisational human resource policies to support effective team operation.
2	Measure and monitor staff performance.	2.1	Establish objectives and key performance indicators for individual roles in response to workplace requirements.
2.2	Review staff performance using a structured performance appraisal system.
2.3	Analyse performance appraisals to identify resource requirements and professional development needs of staff.
2.4	Provide support to individuals and teams to enhance performance and achievement workplace goals.
2.5	Manage performance in line with workplace and legislative requirements.
3	Respond to professional development needs of staff.	3.1	Identify current and future professional development needs of staff.
3.2	Provide opportunities for staff members to develop their creative, design and technical skills within the workplace.
3.3	Budget and plan to meet training and development needs of staff.
4	Manage team effectiveness.	4.1	Establish and maintain effective communication channels with staff and contractors.
4.2	Communicate workplace plans and projects and involve staff in planning processes.
4.3	Guide teams and individuals to establish objectives, responsibilities and accountabilities.
4.4	Trial and implement strategies to enhance team growth and motivation.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to:

interpret and apply complex information in legislation, employment agreements and contracts

analyse staff and skill profiles

written and oral skills to communicate appropriately for the audience and situation

oral skills to manage conflict.

Unit Mapping Information

Supersedes and is equivalent to CPPBDN8004A Lead the building design team.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBDN8105 Lead the building design team

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is equivalent to CPPBDN8004A Lead the building design team. Updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by:

analysing and establishing the staffing requirements of a design team

monitoring and measuring performance of at least two members of the building design team

determining and meeting skill development requirements for at least two members of the building design team

for one building design project involving building of Type A construction, as defined in the National Construction Code (NCC).

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

relevant local, state/territory and national legislative, industry and workplace requirements:

work health and safety (WHS)

employment and workplace legislation

processes and procedures for human resource planning:

enterprise bargaining agreements

administration of records and databases

induction processes

position descriptions

leave entitlements

recruitment and selection

remuneration practices

rewards and recognition practices

termination procedures

performance appraisal models and their application:

formal appraisals

informal one-on-one review discussions

probationary reviews

leadership models and styles:

types of leaders

delegation

motivation and coaching:

theories of motivation

mentoring

strategies to facilitate team development and effectiveness:

on or off job training and development

problem solving

communication processes.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed. This includes access to:

computer with internet access and word processing software

relevant legislation, regulations, codes, standards and workplace policies and procedures

relevant building design information and team details.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBDN8106 Implement new building design technologies

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is equivalent to CPPBDN8006A Identify and manage new building design technologies. Updated to meet the Standards for Training Packages 2012.

Application

This unit specifies the skills and knowledge required to identify and implement new technologies to support building design practices. It includes using technology to enhance collaboration of different professionals during the life cycle management of a building (planning through to maintenance stages) and its services. It requires managing the application of new technologies such as building information modelling (BIM) and technologies to support three-dimensional (3-D) modelling and visualisation in building design.

This unit is suitable for experienced building designers who apply broad and coherent theoretical and technical knowledge and highly specialised skills to manage building design projects with autonomy and judgement and to deal with sometimes complex and unpredictable contingencies.

This unit forms part of the licensing requirements for people engaged in building design in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Building Design

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Evaluate new building design technologies.	1.1	Analyse the range of new technologies that support building design practices.
1.2	Assess applications of new technologies and their potential benefits to building design practices.
1.3	Evaluate costs of acquiring and using new technologies to inform purchase decisions.
1.4	Determine optimum software and hardware solutions to meet the immediate and medium terms needs of the workplace.
1.5	Analyse software and hardware functionality to enable purchase decision.
2	Introduce building design technologies.	2.1	Plan and manage purchase, installation and commissioning of new and additional technologies to augment design practice.
2.2	Implement staff training in the use of new technologies.
2.3	Communicate to relevant persons the potential benefits and uses of acquired technologies.
2.4	Describe benefits of using BIM for collaboration on the design, modelling, documentation and management of buildings during their life cycle.
2.5	Complete documentation to support efficient and effective use of technologies.
3	Manage use of building design technologies.	3.1	Develop BIM protocols and specifications for input and output parameters and communicate requirements to relevant persons.
3.2	Develop and implement processes to manage the creation, naming, storage and sharing of files and materials.
3.3	Develop protocols to manage the creation, storage, use and sharing of data.
3.4	Implement resource and budget requirements to manage the ongoing use of building design technologies.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret and apply complex technical information in contracts, codes and standards, and system manuals and specifications

writing skills to prepare logical and sequenced reports and documentation

numeracy skills to calculate budget and financial requirements

written and oral skills to communicate appropriately for the audience and situation.

Unit Mapping Information

Supersedes and is equivalent to CPPBDN8006A Identify and manage new building design technologies.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBDN8106 Implement new building design technologies

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 11.0. Supersedes and is equivalent to CPPBDN8006A Identify and manage new building design technologies. Updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by presenting the features and uses of building information modelling (BIM) and documenting the implementation of BIM into one building design workplace.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

relevant local, state/territory and national legislative, industry and workplace requirements for applying new building design technologies:

contractual requirements and business implications

design of work processes to support the effective operation of new technologies

financial management and budgeting processes

risk management processes

workplace resource requirements to introduce new technologies:

new or updated equipment

human resources

training and development

digital file management procedures

functions and operation of technologies that support 3-D modelling and visualisation in building design

purpose, functions and operation of BIM

BIM implementation:

process map

task list

schedule.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed. This includes access to:

computer with internet access and word processing software

technical references with current and relevant information on available building design technologies.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBPA5001 Assess factors affecting bushfire behaviour

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 17.0. New unit of competency.

Application

This unit specifies the skills and knowledge required to observe, identify, assess and document factors and conditions conducive to potential bushfire impact on development sites.

The unit applies to individuals who are paraprofessional workers and have technical and theoretical knowledge on bushfires. They demonstrate autonomy, judgement and responsibility in a range of contexts within broad but established parameters, they possess communication and analytical skills to determine and transmit solutions to complex problems.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Fire Technology

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Analyse factors that impact bushfire and develop predictions.	1.1	Identify fire behaviour models for different types of vegetation.
1.2	Analyse factors effecting fire behaviour.
1.3	Source and review regional fire behaviour information.
1.4	Acquire and apply fire prediction tools and references used to analyse fire behaviour and spread.
1.5	Identify factors for landscape driven bushfire behaviour and relationship to fire prediction tools and models commonly used to assess bushfire risk.
2	Conduct site assessment and identify local conditions.	2.1	Identify site from planning documents.
2.2	Coordinate site visit with stakeholders.
2.3	Conduct and record observations for bushfire potential according to current industry standards and workplace procedures.
2.4	Identify site-specific health and safety hazards, assess risk and implement controls according to workplace procedures for site visits.
2.5	Identify potential consequential fires likely to impact site buildings and assets.
2.6	Assess adequacy of emergency vehicle access, water supplies and fire suppression equipment.
2.7	Identify factors to be considered in a bushfire survival plan.
3	Assess site conditions for potential bushfire risk.	3.1	Orient plans/maps and locate key features on site.
3.2	Identify typical local seasonal weather conditions and likely impact on potential bushfire risk.
3.3	Determine site fuel loads from existing vegetation and site conditions according to industry procedures.
3.4	Identify topographic information and consider impact on potential bushfire risk.
3.5	Identify potential sources of ignition for bushfire for site.
4	Assess adjoining property conditions and potential for bushfire risk.	4.1	Locate adjoining properties from maps and determine purpose and function.
4.2	Identify adjoining property vegetation cover and type.
4.3	Identify topographic information for adjoining properties.
4.4	Identify potential sources of ignition for bushfires on adjoining properties.
4.5	Assess adjoining properties characteristics and conditions for potential contributing factors for bushfire risk.
5	Prepare summary report on bushfire risk for site.	5.1	Develop predictions for fire behaviour and spread according to topographical variations and industry standard models.
5.2	Calculate radiant heat flux and flame lengths to determine impact of a bushfire on buildings and assets according to industry standard models.
5.3	Determine bushfire behaviour and potential impact for site.
5.4	Assess identified factors and consider bushfire risk.
5.5	Collate observations for site and adjoining properties.
5.6	Prepare a summary report of likely bushfire risk.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBPA5001 Assess factors affecting bushfire behaviour

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 17.0. New unit of competency.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

Conducting site assessments for at least three (3) sites with different characteristics and analysing factors on each site for potential bushfire risk, including:

identifying and assessing the characteristics and factors for the site and adjoining property contributing to bushfire risk which must include:

vegetation type

fuel load and arrangement, including ground, surface, ladder and elevated fuel

topography

seasonal climatic conditions

analysing bushfire risk which must include:

landscape driven bushfire behaviour

impact of variations in topography and length of fire runs

radiant heat flux and flame lengths

impact of consequential fires

documenting and reporting on potential bushfire risk.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

fire and the principles of development, including:

fuel

ignition

oxygen

waste products

principles for extinguishing fire

fire progression from ignition to ash

fire behaviour models, including reviewing the inputs, outputs, limitations and application

properties of fire, heat and combustion, including:

conduction, convection and radiant heat transfer

pyrolysis and combustion

factors affecting fire behaviour, including:

common types of fuel and arrangement in rural and peri-urban environments, including ground fuel, surface fuel, ladder fuel, elevated fuel, vegetation and fuel loading

topography and the movement of bushfire

weather, including temperature, humidity, precipitation, wind and fire-generated microenvironments

impact of climate on fire behaviour, including:

seasonal variations caused by El Nino and other climatic conditions

impact of climate change

soil dryness index and drought factors

consequential fires on building-to-building fire spread from ignition of combustible items in the vicinity

common sources of ignition of buildings and properties bushfires, including:

fire-generated embers

radiant heat

direct flame contact

basic bushfire behaviour prediction models, including:

vegetation-specific models for grasslands, shrublands, dry eucalypt forests, wet eucalypt forests, pine plantations and spinifex grasslands

radiant heat models, including view factor models

fire intensity and flame length models

contribution of other combustible materials on fire growth and spread, including:

fences

woodpiles

boats and vehicles

outdoor furniture

sheds

neighbouring buildings

other combustible materials.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

sites specified in the performance evidence

legislation, regulations, standards and codes of practice relevant to bushfire modelling

stakeholders.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBPA5002 Advise on building materials for bushfire resilience

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 17.0. New unit of competency.

Application

This unit specifies the skills and knowledge required to conduct an assessment of a proposed building in a bushfire prone area for the suitability of the external materials to be used in its construction, and to provide recommendations consistent with the Bushfire Attack Level (BAL) rating for the proposed building.

The unit applies to individuals who are paraprofessional workers and have technical and theoretical knowledge of bushfire impact on property developments. They demonstrate autonomy, judgement and responsibility in a range of contexts within broad but established parameters. They possess communication and analytical skills to determine and transmit solutions to complex problems.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Fire Technology

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Prepare resources required to gather site data.	1.1	Access and review maps and plans and locate site for assessment.
1.2	Access site and identify building to be assessed from plans.
1.3	Obtain and verify BAL for site and building location.
1.4	Access and review jurisdictional plans for bushfire management for site location.
1.5	Review legislation, codes of practice and standards relative to construction in bushfire prone areas.
2	Assess construction materials for compliance with legislation, regulations and standards for bushfire prone areas.	2.1	Identify building materials for proposed construction from plans and specifications.
2.2	Determine minimum requirement for construction materials according to jurisdictional plans for bushfire management, regulatory requirements and standards for site BAL.
2.3	Assess compliance of specified building materials against site-specific BAL requirements and standards for buildings in bushfire prone areas.
2.4	Identify and record non-compliance of materials to standards, legislation and regulations for bushfire prone areas.
3	Report findings of assessment to client.	3.1	Collate assessments from site visit, plans and specifications.
3.2	Develop recommendations for changes to construction materials.
3.3	Prepare a report outlining assessments and recommendations according to workplace procedures.
3.4	Present report with recommendations to client for feedback.
3.5	Review and respond to feedback from client according to workplace procedures.
3.6	Amend report according to feedback from client.
3.7	Finalise report and distribute to client according to workplace procedures.
3.8	Maintain records and file reports and recommendations according to workplace procedures.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBPA5002 Advise on building materials for bushfire resilience

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 17.0. New unit of competency.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

Providing advice for at least two (2) proposed building developments, each with different Bushfire Attack Level (BAL) rating, according to regulations, codes and standards for construction of buildings in bushfire prone areas, including:

interpreting plans, specifications and applying regulatory framework to assessment of building materials for the specific BAL rating

identifying non-compliance and developing recommendations

preparing a report for client which must document:

summary of specified building materials

identified non-compliance according to standards

recommendations for rectification.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

reading and interpreting plans and specifications

National Construction Code (NCC) and regulatory frameworks relevant to bushfire prone areas

current legislation and Australian Standards relevant to building in bushfire prone areas

fire resilience levels of different building materials

BAL ratings and impact on building materials selection

report writing components and procedures

principles of communication when dealing with clients and stakeholders

workplace procedures.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

plans, designs and specifications of building in a bushfire prone area

site-specific BAL ratings for building designs

legislation, regulations, codes and standards relevant to building construction in a bushfire prone area

workplace procedures

computer and resources for preparation of reports and recommendations

client.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBPA5003 Advise on building design for bushfire resilience

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 17.0. New unit of competency.

Application

This unit specifies the skills and knowledge required to conduct an assessment and determine the suitability of a proposed building design for a bushfire prone area, and to provide recommendations consistent with the Bushfire Attack Level (BAL) rating for the proposed site.

The unit applies to individuals who are paraprofessional workers and have technical and theoretical knowledge of bushfire impact on property development. They demonstrate autonomy, judgement and responsibility in a range of contexts within broad but established parameters. They possess communication and analytical skills to determine and transmit solutions to complex problems.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Fire Technology

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Prepare resources required to gather site data.	1.1	Access and review maps and plans and locate site for building design.
1.2	Access site and identify planned location of building design from plans.
1.3	Obtain and verify BAL for site and planned building location.
1.4	Access and review jurisdictional plans for bushfire management for site location.
1.5	Review, legislation, codes of practice and standards relative to construction in bushfire prone areas.
2	Assess building design for compliance with legislation, regulations and standards for bushfire prone areas.	2.1	Investigate building design features from plans and specifications.
2.2	Reconcile the building design requirements against jurisdictional plans for bushfire management, regulatory requirements and standards for BAL of site.
2.3	Assess compliance of building design against specific BAL rating and standards and jurisdictional plans for bushfire management for site.
2.4	Identify and record non-compliance of design.
3	Report findings of assessment to client.	3.1	Collate assessments from plans and specification.
3.2	Develop recommendations for changes to building design and features.
3.3	Prepare a report outlining assessments and recommendations.
3.4	Present report with recommendations to client for feedback.
3.5	Review and respond to feedback from client.
3.6	Amend report according to feedback.
3.7	Finalise report and distribute to client according to workplace procedures.
3.8	Maintain records and file reports and recommendations according to workplace procedures.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBPA5003 Advise on building design for bushfire resilience

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 17.0. New unit of competency.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

Providing advice for at least two (2) proposed building designs, each with different Bushfire Attack Level (BAL) ratings, according to regulations, codes and standards for construction of buildings in bushfire prone areas, including:

interpreting plans and specifications and applying regulatory framework to assessment of building designs in bushfire prone areas for the specific BAL rating

identifying non-compliance and developing recommendations

preparing a report for client which must document:

summary of building design features subject to bushfire regulations

identified non-compliance according to standards

recommendations for rectification.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

interpreting plans, specifications and applying regulatory framework to assessment of building designs for the specific BAL rating

National Construction Code (NCC) and regulatory frameworks relevant to bushfire prone areas

current legislation and Australian Standards relevant to building in bushfire prone areas

building design and features and consequences for bushfire risk

report writing components and procedures

principles of communication for dealing with clients and stakeholders

workplace procedures.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

plans, designs and specifications for building in a bushfire prone area

site-specific BAL for building design

legislation, regulations, codes and standards relevant to building construction in a bushfire prone area

computer and resources for preparation of reports and recommendations

client.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBPA5004 Advise on landscaping design measures for bushfire resilience

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 17.0. New unit of competency.

Application

This unit specifies the skills and knowledge required to conduct a site visit and undertake observations of defendable space, plant species selection, features and layout and assess the landscape design to compile recommendations for improved bushfire resilience for existing landscapes or planned designs.

The unit applies to individuals who are paraprofessional workers and have technical and theoretical knowledge of bushfire impact on property developments. They demonstrate autonomy, judgement and responsibility in a range of contexts within broad but established parameters. They possess communication and analytical skills to determine and transmit solutions to complex problems.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Fire Technology

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Collect site information and plan site visit.	1.1	Access and interpret maps, site plans and landscape design for site to be assessed.
1.2	Identify regulations, standards and codes of practice relevant to landscape design in bushfire prone areas.
1.3	Contact stakeholders and seek approval for site visit.
1.4	Identify health and safety hazards, assess risk and implement controls for site visit according to workplace procedures.
2	Conduct site assessment of landscape components.	2.1	Access site and assess and record potential fire risk.
2.2	Assess and record landscape layout for zones of defendable space.
2.3	Identify, assess and record plant species in landscape.
2.4	Assess and record structures, materials and condition of landscape features for potential fire risk.
3	Consider options for landscape improvement.	3.1	Collate assessments and records and determine bushfire risk of landscape elements according to industry standards.
3.2	Investigate alternative landscape design elements to improve bushfire mitigation outcomes.
3.3	Evaluate options to improve landscape design to help mitigate fire risk.
3.4	Compile options and document recommended changes to landscape design to improve bushfire resilience.
4	Provide guidance on landscaping design measures to improve resilience.	4.1	Present report and recommendations to stakeholders for feedback.
4.2	Review and respond to feedback and modify recommendations and report.
4.3	Distribute final report and recommendations to stakeholders.
4.4	Maintain records and file reports and recommendations according to workplace procedures.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBPA5004 Advise on landscaping design measures for bushfire resilience

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 17.0. New unit of competency.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

Providing advice on key elements of a landscape design for bushfire resilience for at least one (1) planned design and one (1) established landscape, and must include:

identifying and interpreting landscape plans, specifications and legislative requirements

communicating effectively with stakeholders

conducting site assessment and determining areas in need of improvement

compiling site assessment data and options for landscape improvements

preparing draft recommendations for stakeholders

responding to feedback, completing reports and recommendations.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

relevant legislation, regulations, standards and codes of practice applicable to bushfire prone areas

landscape designs, plans and specifications for potential bushfire risk

fire behaviour in properties and surrounding landscapes, including:

fire movement and combustion in bushfire prone areas

fuel pathways

protection from radiant heat

principles of ladder fuel

dropping and accumulation of leaf litter and potential embers

zoning the landscape for defendable space

planting fire potential hazard near buildings

landscape features and potential fire hazard, including:

pergolas and vines

timber and other flammable features

ember traps

landscape plants and leaf litter accumulation on roof and in building space

plants prone to increase fuel loading

size and proximity of vegetation and their risk to buildings

garden bed mulches

plants in containers

landscape plants to help mitigate fire, including:

basic biological features for flammability and fire resistance of plants

plants suitable as wind breaks and to reduce wind speed

plants suitable to absorb or reduce radiant heat

plants to filter embers

bark of trees and fire risk

xerophytic landscapes and plant moisture content

lawns and green space

landscape design principles for fire safety, including:

landscape plans and their interpretation

landscape design for safe access and exit from buildings

minimising fuel continuity

water in the landscape to supplement fire protection

driveways, paths and hard surfaces as fire breaks

features that may support firefighting activities and agencies

landscape seasonal maintenance to reduce fire risk, including:

slashing and mowing heights

soil and mulch moisture content and impact on flammability of plants

control of weeds

communication skills when dealing with clients and stakeholders

procedures for documenting recommendations and report writing.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

landscape plans and specifications

property for assessing landscape

resources for estimating fuel loadings and fire risk on properties

legislation, regulations, standards and codes of practice relevant to landscape design and bushfire risk

references and resources for plants suitable for landscapes in bushfire prone areas

client or stakeholders.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBPA5005 Advise on improvements to existing developments for bushfire resilience

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 17.0. New unit of competency.

Application

This unit specifies the skills and knowledge required to identify the characteristics of a site and evaluate existing structures and materials for their bushfire resilience. It includes applying regulatory frameworks and the National Construction Code (NCC), to assess and recommend improvements to improve resilience in bushfire prone areas.

The unit applies to individuals who are paraprofessional workers and have technical and theoretical knowledge of bushfire impact on property developments. They demonstrate autonomy, judgement and responsibility in a range of contexts within broad but established parameters. They possess communication and analytical skills to determine and transmit solutions to complex problems.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Fire Technology

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Prepare for on-site assessment.	1.1	Determine scope of consultation and prepare brief for client.
1.2	Locate site from maps and arrange site visit.
1.3	Access and review regional bushfire management plan for site location.
1.4	Access and review Bushfire Attack Level (BAL) rating for site.
1.5	Access and review legislation, codes of practice and standards relevant to site and structures for bushfire prone areas.
1.6	Identify health and safety hazards, assess risk and implement controls for site visit according to workplace procedures.
2	Assess existing site and structures for bushfire resilience.	2.1	Identify key structures on site for assessment according to client brief.
2.2	Inspect site and key structures and document observations.
2.3	Determine structure design and construction materials subject to legislative frameworks for bushfire prone areas.
2.4	Assess characteristics of structures and materials for compliance with legislative frameworks for bushfire risk.
2.5	Identify non-compliance of structures and materials with current legislative frameworks.
2.6	Document deficiencies of structures and materials for bushfire resilience.
3	Determine options and recommendations for improved bushfire resilience.	3.1	Identify options for site and structures to improve bushfire resilience.
3.2	Assess options and select most appropriate for site and structures within constraints of client brief and according to legislative framework.
3.3	Determine recommended improvements to structures for increased bushfire resilience.
3.4	Assess options and select most appropriate bushfire mitigation measures for site.
4	Prepare report and present to client.	4.1	Compile assessments and recommendations into a report according to client brief.
4.2	Present report with recommendations to client and seek feedback.
4.3	Review and respond to feedback from client.
4.4	Review and amend report and recommendations according to client feedback.
4.5	Finalise report and distribute to client.
4.6	Maintain records and file reports and recommendations according to workplace procedures.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBPA5005 Advise on improvements to existing developments for bushfire resilience

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 17.0. New unit of competency.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

Assessing at least two (2) existing developments each with a different Bushfire Attack Level (BAL) for bushfire resilience and determining recommendations for improvements in bushfire prone areas, including:

preparing a brief for client and attending site to conduct assessments

reviewing legislative framework governing developments in bushfire prone areas

assessing site and structures for compliance with legislative frameworks and bushfire risk

identifying options for improvement to structures and site for bushfire resilience within legislative frameworks and client brief

determining recommended options for improvement of site and structures

producing and presenting report according to client brief and feedback.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

legislative frameworks governing developments and building construction in bushfire prone areas, including regulations, National Construction Code (NCC) and Australian Standards

regional bushfire management plans and strategies

interpretation of BAL rating system and related Australian Standards

health and safety considerations for site visits and assessment

principles of assessing bushfire resilience, including:

site conditions and location

building location, design and construction materials

elements of the landscape

options for improvements to bushfire resilience

common bushfire mitigation measures

principles of communication when dealing with clients and stakeholders

principles of developing client briefs

report writing components and procedures.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

site with structures on which to conduct assessment

regional fire management plans and strategies

legislation, construction codes and standards relevant to construction in bushfire prone areas

resources for preparing documentation and reports

client and client brief.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBPA5006 Prepare a bushfire emergency plan for small scale buildings

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 17.0. New unit of competency.

Application

This unit of competency describes the skills and knowledge required to consult with a client with a property in a bushfire prone area and prepare a bushfire emergency plan for occupants of small scale buildings (less than 500 square metres).

The unit applies to individuals who are paraprofessional workers and have technical and theoretical knowledge of bushfire impact on property developments. They demonstrate autonomy, judgement and responsibility in a range of contexts within broad but established parameters. They possess communication and analytical skills to determine and transmit solutions to complex problems.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Fire Technology

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Prepare for emergency plan development with client.	1.1	Determine scope of emergency plan and develop brief in consultation with client.
1.2	Locate building on maps and arrange site visit.
1.3	Access and review regional bushfire management plan for location of building.
1.4	Access and review Bushfire Attack Level (BAL) rating for building.
2	Determine bushfire threat, people and assets to be addressed in emergency plan.	2.1	Conduct a site assessment for bushfire risk for building and other structures on site.
2.2	Determine and record location, number and characteristics of residents to be included in emergency plan.
2.3	Determine and record location number and characteristics of livestock and pets to be included in emergency plan.
2.4	Determine and record other assets to be included in the emergency plan.
3	Discuss bushfire survival plan options and risks with client.	3.1	Discuss survival options for a bushfire event with client.
3.2	Discuss key trigger points to implement survival options for a bushfire event.
3.3	Identify and discuss key building and property maintenance actions leading up to bushfire season.
3.4	Identify and discuss components of emergency kit leading up to and during a bushfire event.
3.5	Identify key resources and implications required for survival plan options.
4	Document survival plan.	4.1	Collate assessment of site and discussions with client.
4.2	Select survival options and recommendations for emergency plan.
4.3	Prepare emergency plan according to industry standards.
4.4	Present emergency plan to client for feedback according to workplace procedures.
4.5	Review and respond to feedback from client.
4.6	Amend emergency plan according to feedback from client.
4.7	Finalise emergency plan and present to client according to workplace procedures.
4.8	Maintain records and file emergency plan according to workplace procedures.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBPA5006 Prepare a bushfire emergency plan for small scale buildings

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 17.0. New unit of competency.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

Preparing a bushfire emergency plan for two (2) small scale buildings (less than 500 square metres) in a bushfire prone area which must include:

identifying building location and reviewing local bushfire management plans and Bushfire Attack Level (BAL) rating

assessing and establishing bushfire risk for site and building

determining the human and livestock risk for property

discussing survival options in the event of a bushfire

discussing key trigger points to implement options

compiling and selecting survival options from assessments and discussions

preparing bushfire emergency plans for client feedback

amending and finalising emergency plan from feedback for client.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

regulatory frameworks governing bushfire risk and bushfire prone areas

regional bushfire management plans and strategies

interpretation of BAL rating system and implications on bushfire survival planning

bushfire assessment methods and risk assessment

capacity of occupants of the small scale building and issues for protection from bushfire, including:

risks and strategies for the infirm

capacity to sustain firefighting activity

strategies for managing livestock and pets during bushfire events

survival option ‘leave early’, including:

destination and escape routes

planned routes and backups

fire protection in vehicles

emergency kits in cars

survival option ‘stay and defend’, including:

personal protective equipment (PPE)

firefighting water supply, pump and independent power source and hoses

firefighting equipment, including rakes, shovels, cotton mops, buckets and knapsacks

roof access for gutters and roof space (ladders)

emergency kit and first aid kit

shelter from approaching fire front

food and water supplies for prolonged stay, including pets and livestock

protection of important documents and valuables

sources of light and backup power source

communication skills for discussing emergency plans with clients

emergency communication strategies during a fire event

process and procedures for documenting emergency plans.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

small scale building in a bushfire prone area

local plans for bushfire management and strategies

standards and templates relevant to bushfire emergency plans

client.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBPA5007 Assess statutory planning applications for compliance with bushfire requirements

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 17.0. New unit of competency.

Application

This unit of competency describes the skills and knowledge required to apply jurisdictional bushfire regulatory requirements to assess development and subdivision applications. The outcome of an assessment will typically be included as a report with the statutory planning application.

The unit applies to individuals who are paraprofessional workers and have technical and theoretical knowledge of bushfire impact on property developments. They demonstrate autonomy, judgement and responsibility in a range of contexts within broad but established parameters. They possess communication and analytical skills to determine and transmit solutions to complex problems.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Fire Technology

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Access and prepare resources to support statutory planning application.	1.1	Discuss and clarify proposed development with client.
1.2	Review jurisdictional planning application process and regulations for proposed statutory planning application.
1.3	Access and interpret maps and plans and locate proposed development site.
1.4	Visit site and identify and assess constraints impacting compliance with bushfire regulatory requirements.
2	Review proposed development against bushfire and planning requirements.	2.1	Interpret regulatory requirements governing proposed development in bushfire prone areas.
2.2	Review key bushfire compliance requirements to identify opportunities and constraints affecting proposed development.
2.3	Review supplementary environmental reports to identify opportunities and constraints for compliance with bushfire regulatory requirements.
3	Develop options for planning application to achieve compliance.	3.1	Analyse options for compliance with bushfire regulatory requirements.
3.2	Select options for compliance best suited to proposed development.
3.3	Discuss options for compliance with client and seek feedback.
3.4	Review and respond to client feedback and finalise proposal to meet bushfire regulatory requirements.
4	Prepare report for client.	4.1	Identify submission requirements for statutory planning application.
4.2	Prepare spatial representation of potential impact of bushfire to support submission.
4.3	Prepare report that demonstrates compliance with regulatory requirements for development in bushfire prone areas.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBPA5007 Assess statutory planning applications for compliance with bushfire requirements

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 17.0. New unit of competency.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

Assessing at least four (4) statutory planning applications in bushfire prone areas for compliance with regulatory requirements which must include:

a residential development for a single dwelling on a lot of at least 3500 m2 with mixed vegetation and varying topography

a subdivision that includes at least five (5) lots.

For each statutory planning application, the candidate must include a review of:

siting options to minimise fire impact

flora and fauna and habitat protection and other relevant environmental considerations.

There must be evidence that the candidate has met the elements and performance criteria of the unit by:

advising clients on jurisdictional bushfire regulatory requirements for developments proposed in planning applications

discussing with clients and interpreting plans and maps for proposed developments

conducting site visit to verify planned development and Bushfire Attack Level (BAL) for site

identifying legislative framework governing planning application for bushfire prone areas

identifying and assessing supplementary reports affecting bushfire resilience for development

reconciling planning application requirements and legislative framework for proposed development

identifying and recommending options for compliance

documenting recommendations in report for client for inclusion in planning application which must include:

demonstration of compliance with legislative framework

BAL

other matters specified by jurisdictional legislation for bushfire resilience.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

legislative frameworks for subdivisions in bushfire prone areas, including:

town planning legislation and regulations

bushfire legislation and regulations

relevant aspects of the National Construction Code (NCC)

interpretation and application of Method 1 and Method 2 calculations for BAL according to current version of Australian Standard AS 3959 Construction of buildings in bushfire prone areas

features of building and subdivision designs to improve bushfire resilience

types of supplementary reports likely to impact on bushfire compliance

types of spatial representation to indicate potential bushfire impact, including:

plans and maps

methods to produce graphical and image representations

basic map making

geographic information systems (GIS)

computer-aided drawing (CAD)

communication skills for dealing with clients and contributing consultants

principles of report writing.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

planning applications for development

legislation, regulations, NCC and standards for building in bushfire prone areas

regional plans and strategies for managing bushfire for planned development site

BAL reports for proposed development site

resources for preparing formal reports and requisite graphics and images

client.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPBPA5008 Assess strategic planning proposals for compliance with bushfire requirements

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 17.0. New unit of competency.

Application

This unit of competency describes the skills and knowledge required to apply jurisdictional bushfire regulatory requirements to assess strategic planning proposals and prepare a report for inclusion with the planning application.

The unit applies to individuals who are paraprofessional workers and have technical and theoretical knowledge of bushfire impact on property developments. They demonstrate autonomy, judgement and responsibility in a range of contexts within broad but established parameters. They possess communication and analytical skills to determine and transmit solutions to complex problems to others.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Fire Technology

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Access and prepare resources for strategic planning proposal.	1.1	Discuss strategic planning proposal and outcomes with client.
1.2	Review jurisdictional strategic planning proposal process and regulatory requirements.
1.3	Access and interpret maps and plans and locate site for strategic planning proposal.
1.4	Undertake assessment of landscape bushfire hazard for strategic planning proposal with bushfire regulatory requirements.
1.5	Review codes of practice and other guidance material relevant to strategic planning proposal for bushfire prone areas.
2	Assess compliance with bushfire regulatory requirements for strategic planning proposal.	2.1	Interpret bushfire regulatory requirements governing strategic planning proposals for bushfire prone areas.
2.2	Identify key bushfire compliance considerations impacting strategic planning proposal according to bushfire regulatory requirements.
2.3	Review supplementary reports to identify opportunities and constraints for compliance with bushfire regulatory requirements.
3	Develop options for strategic planning proposal to achieve compliance.	3.1	Analyse options for compliance with bushfire regulatory requirements.
3.2	Select options for compliance best suited to proposed development.
3.3	Discuss options for compliance with client and seek feedback.
3.4	Review and respond to client feedback and finalise proposal to meet bushfire regulatory requirements.
4	Prepare report for client.	4.1	Identify submission requirements for strategic planning proposal.
4.2	Prepare spatial representation of potential impact of bushfire to support submission.
4.3	Prepare report that demonstrates compliance with regulatory requirements for strategic planning proposals in bushfire prone areas.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPBPA5008 Assess strategic planning proposals for compliance with bushfire requirements

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 17.0. New unit of competency.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

Assessing at least one (1) strategic planning proposal for compliance with bushfire regulatory requirements for a bushfire prone area, including one (1) of the following:

a proposal for a minimum of 50 lots in a peri urban setting

a parcel of land of at least 10 hectares

a structure plan.

There must be evidence that the candidate has met the elements and performance criteria of the unit by:

discussing with client and interpreting plans and maps for a strategic planning proposal

interpreting strategic planning proposal process and jurisdictional bushfire regulatory requirements

conducting site visits to verify the complexity and bushfire risk of site for strategic planning proposal

identifying bushfire regulatory requirements governing strategic planning proposals in bushfire prone areas

assessing supplementary consultant reports for impact on bushfire mitigation measures for strategic planning proposal

reconciling strategic planning proposal outcomes with bushfire regulatory requirements and supplementary reports

identifying and recommending options for compliance with bushfire regulatory requirements

producing a report for application which must include:

recommendations for compliance with bushfire regulatory requirements

preparation of a bushfire assessment, a bushfire hazard level map and Bushfire Assessment Level (BAL) contour map specific to the strategic planning proposal and jurisdictional legislative requirement

plan for bushfire management to accompany strategic planning proposal according to jurisdictional legislation

other matters specified by jurisdictional legislation for bushfire resilience.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

bushfire regulatory requirements for strategic planning proposals in bushfire prone areas, including:

federal, state/territory and local planning policies and processes

legislation and regulations governing strategic planning proposals

compliance of strategic planning proposals with jurisdictional bushfire regulatory requirements

considerations for strategic planning, including:

existing infrastructures, including road network and capacity to support evacuation, telecommunications and water supply

existing/neighbouring development

fire mitigation and fire prevention strategies applicable to surrounding area

landscape fire behaviour potential

impact of proposed development on potential risk to the community/occupants

emergency response arrangements, including:

shelter in place options and community refuges

evacuation options

communication skills for consulting with clients and consultants

interpretation of supplementary consultant reports, legislation and impact on bushfire mitigation, including:

urban water management

conservation and environment

utilities and services

cultural and heritage

map making and graphical representation of bushfire risk, including:

geographic information systems (GIS)

computer-aided drawing (CAD)

map making

principles of report writing.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

strategic planning proposal

legislation, regulations, construction codes and standards for building in bushfire prone areas

bushfire assessments and plans for managing bushfire for strategic planning proposal

supplementary consultant reports affecting strategic planning proposal

resources for preparing formal reports and maps

regional GIS system and data.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCLO3100 Maintain cleaning storage areas

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 17.0. Editorial corrections in the Knowledge Evidence.
Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCLO3035 Maintain cleaning storage areas.

Application

This unit specifies the skills and knowledge required to maintain a safe and efficient cleaning storage area following established procedures.

It applies to systematic storage of supplies of equipment, cleaning agents, consumables and personal protective equipment (PPE) in a range of sites, such as cleaners' rooms at client work sites, equipment storage bays, and in-built vehicle storage arrangements.

This unit applies to cleaning industry personnel who work alone or in teams in commercial and domestic sites. They use a range of cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine cleaning activities and provide solutions to predictable and sometimes unpredictable problems.

All work must be carried out in accordance with relevant state/territory legislation and regulations, including work health and safety (WHS), and codes of practice as well as organisational procedures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Cleaning

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Maintain safety and security of cleaning storage area	1.1	Identify and follow storage access and security procedures according to organisational requirements.
1.2	Display safety charts and warning information according to legislative, WHS and organisational requirements.
1.3	Assess hazards and risks in storage area and control according to WHS and organisational requirements.
1.4	Ensure storage area is kept clean, tidy and free of obstacles to allow easy access to equipment, materials, cleaning agents, and personal protective equipment (PPE) according to WHS and organisational requirements.
1.5	Store equipment, cleaning agents and consumables according to manufacturers’ instructions, WHS and organisational requirements.
2	Monitor levels of cleaning supplies.	2.1	Store cleaning agents and consumables on a first-in, first-out basis according to organisational requirements.
2.2	Dispose of used and out-of-date cleaning agents and waste consumables in accordance with environmental and organisational procedures.
2.3	Record need for replacement cleaning agents and consumables to facilitate re-ordering to maintain required levels according to organisational requirements.
2.4	Identify and report faults, wear or damage and need for maintenance and replacement equipment according to organisational requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret safety signs and symbols in work area and on cleaning agent labels

writing skills to record usage of cleaning agents

numeracy skills to count stock.

Unit Mapping Information

Supersedes and is equivalent to CPPCLO3035 Maintain cleaning storage areas.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCLO3100 Maintain cleaning storage areas

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 17.0. Editorial corrections in the Knowledge Evidence.
Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCLO3035 Maintain cleaning storage areas.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

systematising two different cleaning storage areas. For each storage area the candidate must:

organise cleaning supplies, including cleaning agents, consumables, and personal protective equipment (PPE)

organise cleaning equipment, including mops, brooms, buckets, cloths and vacuum cleaner.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

personal and site security procedures and requirements:

site access - security cards, codes and keys

areas of the worksite not to be accessed

alarm activation and deactivation

maintaining client privacy and confidentiality

contingencies if personal safety at risk

organisational requirements for:

reporting incidents - accidents and injury, damage to or breakages in the cleaning area or cleaning equipment, theft and threats to personal security and breaches of site security

communication – face-to-face, electronic, written and reporting

procedures for checking equipment operation and safety

use of cleaning equipment, cleaning agents, consumables and PPE

types of hazards and risks and ways to control:

WHS requirements

Safe Work Australia regulations and guidelines

job safety analyses (JSAs) and safe work method statements (SWMS)

manufacturer instructions and safety data sheets (SDS)

types of PPE and correct selection, care, use and disposal

slips, trips, falls and spills

manual-handling techniques when carrying, lifting, pushing and pulling

identification and safe practices with hazardous materials on site

correct use of signage, barriers, containment and engineering controls and PPE

safe use of electrical equipment

principles of storage of equipment and cleaning agents:

clean, tidy and systematic

clear labelling

height placement

electrical equipment

first-in, first-out

storage

colour coding

storage requirements for cleaning equipment

routine maintenance of cleaning equipment and cloths

types of cleaning agents - their purpose, action, correct use, precautions, safe handling, storage and disposal:

detergents

sanitisers

disinfectants

solvents

abrasives

cleaning principles:

cleaning agent, time, agitation and temperature

significance of pH value of cleaning agents

sequence and direction of cleaning

achieve results while doing no harm

environmentally sustainable work practices and compliance with environmental regulations:

storage and disposal of cleaning agents

ways of minimising negative environmental impact

conserving energy and water

recycling

waste disposal:

general waste

hazardous waste

recyclable waste

organic and green waste

used materials and cleaning agents.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

industry-standard cleaning equipment and materials

appropriate PPE

equipment manuals and workplace documents.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCLO3101 Clean carpeted floors

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 17.0. Editorial corrections in the Knowledge Evidence.
Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCLO3004 Maintain carpeted floors.

Application

This unit specifies the skills and knowledge required to undertake regular cleaning of carpeted floors in residential, educational, community, health care, accommodation and business settings. It includes the selection, use and basic care of equipment such as carpet sweepers and vacuum cleaners. It includes selection of accessories for specific carpet cleaning tasks, using equipment safely and efficiently and identifying and reporting stains.

This unit applies to cleaning industry personnel who work alone or in teams. They use a range of cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine cleaning activities and provide solutions to predictable and sometimes unpredictable problems.

All work must be carried out in accordance with relevant state/territory legislation and regulations, including work health and safety (WHS), and codes of practice as well as organisational procedures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Cleaning

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to clean carpets.	1.1	Identify cleaning requirements and worksite access and security procedures and, if needed, clarify issues with supervisor, team member or client.
1.2	Select, check for fit and serviceability, and use personal protective equipment (PPE) according to WHS and job requirements.
1.3	Identify site hazards and risks, and position safety signage and barriers according to WHS and job requirements.
1.4	Check and document pre-existing damage to carpet according to organisational requirements.
1.5	Confirm carpet, condition and soil types on carpet to determine appropriate cleaning method.
1.6	Select the appropriate equipment and confirm requirements for safe use according to manufacturer instructions and WHS requirements.
1.7	Determine sequence of tasks for maximum hygiene and efficiency of carpet cleaning.
2	Clean carpets.	2.1	Move and protect furniture and fittings that impede cleaning operation according to WHS and job requirements.
2.2	Pre-clean by removing superficial soil from carpet according to job requirements.
2.3	Use appropriate cleaning methods and equipment to clean carpet according to manufacturer recommendations and job requirements.
2.4	Identify and report need for spot cleaning and stain removal according to organisational and job requirements.
3	Complete work activities.	3.1	Tidy work area, remove safety signage and barriers and dispose of soil and waste in accordance with WHS and environmental requirements.
3.2	Clean and/or dispose of PPE as required by hygiene and organisational standards.
3.3	Check cleaning equipment for faults, wear or damage and report in accordance with organisational requirements.
3.4	Undertake basic care and maintenance needed to leave equipment and supplies in ready to use order.
3.5	Record site cleaning and store cleaning equipment and materials according to organisational requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret safety signs and symbols in work area.

Unit Mapping Information

Supersedes and is equivalent to CPPCLO3004 Maintain carpeted floors.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCLO3101 Clean carpeted floors

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 17.0. Editorial corrections in the Knowledge Evidence.
Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCLO3004 Maintain carpeted floors.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

identifying and reporting three soils/stains requiring specialised removal

vacuuming a carpeted floor of at least 4 x 4 metres on at least two occasions

selecting, fitting and using the appropriate equipment and accessories to clean soil from three of the following:

an area rug

along skirting boards

heating vents in a carpeted floor

stairs.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

personal and site security procedures and requirements:

site access - security cards, codes and keys

areas of the worksite not to be accessed

alarm activation and deactivation

maintaining client privacy and confidentiality

contingencies if personal safety at risk

types of hazards and risks and ways to control:

work health and safety (WHS) requirements

Safe Work Australia regulations and guidelines

job safety analyses (JSAs) and safe work method statements (SWMS)

manufacturer instructions and safety data sheets (SDS)

types of personal protective equipment (PPE) and correct selection, care, use and disposal

slips, trips, falls and spills

manual-handling techniques when carrying, lifting, pushing and pulling

identification and safe practices with hazardous materials on site

correct use of signage, barriers, containment, engineering controls and PPE

safe use of electrical equipment

organisational requirements for:

reporting incidents - accidents and injury, damage to or breakages in the cleaning area or cleaning equipment, theft and threats to personal security and breaches of site security

procedures for checking equipment operation and safety

use of cleaning equipment, cleaning agents, consumables and PPE

techniques for vacuuming correctly and safely:

selection of appropriate equipment

adjusting equipment for operator height

operating posture

emptying waste

common types of soiling on carpets

functions and features, safe operational practices and storage of carpet cleaning equipment and accessories:

back-mounted unit

ducted system

floor-based mobile system

stick vacuum cleaner:

accessories brush

crevice tool

floor head

power head

upholstery head

variable pile height and adjustable head

carpet rake

carpet sweeper

routine care and maintenance of carpet cleaning equipment:

emptying and changing dust bag or bin

cleaning and replacement of filters

cleaning rotating brushes

unclogging and cleaning vacuum hose

environmentally sustainable work practices and compliance with environmental regulations:

storage and disposal of cleaning agents

ways of minimising negative environmental impact

conserving energy and water

recycling

waste disposal:

general waste

hazardous waste

syringes and sharps

recyclable waste

organic and green waste

used materials and cleaning agents.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

industry-standard cleaning equipment

appropriate PPE

manufacturer’s instructions and workplace documents.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCLO3102 Clean hard floors

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 17.0. Editorial corrections in the Knowledge Evidence.
Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCLO3001 Maintain hard floor surfaces.

Application

This unit specifies the skills and knowledge required to undertake regular and periodic cleaning of vinyl, tiled, stone, timber and engineered hard floors in a range of residential, educational, community, health care, accommodation and business settings.

It includes the selection, use and basic care of manual equipment and hand-held mechanical equipment, such as mops and a walk behind floor scrubber, to remove soiling from hard floors while following work health and safety (WHS) procedures.

This unit applies to cleaning industry personnel who work alone or in teams. They use a range of cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine cleaning activities and provide solutions to predictable and sometimes unpredictable problems.

All work must be carried out in accordance with relevant state/territory legislation and regulations, including WHS, and codes of practice as well as organisational procedures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Cleaning

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to clean hard floors.	1.1	Identify cleaning requirements and worksite access and security procedures and, if needed, clarify issues with supervisor, team member or client.
1.2	Select, check for fit and serviceability, and use personal protective equipment (PPE) according to WHS and job requirements.
1.3	Identify site hazards and risks and position safety signage and barriers according to WHS and job requirements.
1.4	Check and document pre-existing condition and any damage to floors according to organisational requirements.
1.5	Confirm type of floor and soil types on surfaces to determine appropriate cleaning methods.
1.6	Select the appropriate equipment and cleaning agents and confirm requirements for safe use according to manufacturer instructions and WHS requirements.
1.7	Determine sequence of tasks for maximum hygiene and efficiency of cleaning.
2	Clean floor surface.	2.1	Move and protect furniture and fittings that impede cleaning operation according to WHS and job requirements.
2.2	Pre-clean by removing superficial soil from surfaces according to job requirements.
2.3	Use appropriate equipment and cleaning agents to clean floors following safe work practices and manufacturer recommendations according to job requirements.
2.4	Compare cleaned area with surrounding surface to determine need for further action according to job and organisational requirements.
3	Complete work activities.	3.1	Tidy work area, remove safety signage and barriers and dispose of soil and waste according to WHS and environmental requirements.
3.2	Clean and/or dispose of PPE as required by hygiene and organisational standards.
3.3	Check cleaning equipment for faults or damage, and report according to organisational requirements.
3.4	Undertake basic care and maintenance needed to leave equipment and supplies in ready to use order.
3.5	Record site cleaning and store cleaning equipment and materials according to organisational requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret safety signs and symbols in work area and on cleaning agent labels

numeracy skills to measure quantities of cleaning agents.

Unit Mapping Information

Supersedes and is equivalent to CPPCLO3001 Maintain hard floor surfaces.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCLO3102 Clean hard floors

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 17.0. Editorial corrections in the Knowledge Evidence.
Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCLO3001 Maintain hard floor surfaces.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

sweeping/dry mopping and wet mopping to clean two of the following floor surfaces, each measuring at least 4 x 4 metres:

one vinyl floor area

one tiled floor area

stone/polished concrete floor area

one timber or engineered hard floor area

using a mechanical method of cleaning to clean two of the following floor surfaces, each measuring at least 4 x 4 metres:

one vinyl floor area

one tiled floor area

stone/polished concrete floor area

one timber or engineered hard floor area.

Candidates must clean each selected floor on at least two occasions and remove different types of soil.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

personal and site security procedures and requirements:

site access - security cards, codes and keys

areas of the worksite not to be accessed

alarm activation and deactivation

maintaining client privacy and confidentiality

contingencies if personal safety at risk

types of hazards and risks and ways to control:

work health and safety (WHS) requirements

Safe Work Australia regulations and guidelines

job safety analyses (JSAs) and safe work method statements (SWMS)

manufacturer instructions and safety data sheets (SDS)

types of personal protective equipment (PPE) and correct selection, care, use and disposal

slips, trips, falls and spills

manual-handling techniques when carrying, lifting, pushing and pulling

identification and safe practices with hazardous materials on site

correct use of signage, barriers, containment and engineering controls and PPE

safe use of electrical equipment

organisational requirements for:

reporting incidents - accidents and injury, damage to or breakages in the cleaning area or cleaning equipment, theft and threats to personal security and breaches of site security

procedures for checking equipment operation and safety

use of cleaning equipment, cleaning agents, consumables and PPE

types of hard floor surfaces and cleaning precautions:

resilient – vinyl, timber and engineered hard flooring

non-resilient – tiles and stone

functions and features and safe operational practices, care and storage of floor cleaning equipment:

wet and dry mops

brushes and brooms

walk behind equipment, such as scrubbers and sweepers

vacuuming equipment

techniques for cleaning floors correctly and safely:

selection of appropriate equipment

adjusting equipment for operator height

operating posture and movements

types of soil and methods to remove:

dust and dirt, oil/grease, food, beverages, and hazardous soil, such as vomit

stains, adhered and built-up soils

types of floor cleaning agents - their purpose, action, correct use, precautions, safe handling, storage and disposal:

detergents

disinfectants

solvents

abrasives

cleaning principles:

cleaning agent, time, agitation, temperature

significance of pH value of cleaning agents

sequence and direction of cleaning

achieve results while doing no harm

routine maintenance of floor cleaning equipment and materials:

removing squeegees

changing scrubber pads

keeping buckets and mops clean

environmentally sustainable work practices and compliance with environmental regulations:

storage and disposal of cleaning agents

ways of minimising negative environmental impact

conserving energy and water

recycling

waste disposal:

general waste

contaminated and biological waste, syringes and sharps

recyclable waste

organic and green waste.

used materials and cleaning agents.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

industry-standard cleaning equipment

appropriate PPE

manufacturer’s instructions and workplace documents.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCLO3103 Clean and maintain amenities

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 17.0. Editorial corrections in the Knowledge Evidence.
Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCLO3017 Clean wet areas.

Application

This unit specifies the skills and knowledge required to undertake regular and periodic cleaning of amenities in a range of residential, educational, community, health care, accommodation and business settings. It includes floors, surfaces, basins, sinks, toilets, urinals, showers, baths and mirrors in bathrooms, toilets, baby change areas, change rooms and laundries.

It includes the selection and use of methods, materials and equipment to clean and disinfect fittings and surfaces, empty waste and replenish consumables while following work health and safety (WHS) procedures.

This unit applies to cleaning industry personnel who work alone or in teams. They use a range of cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine cleaning activities and provide solutions to predictable and sometimes unpredictable problems.

All work must be carried out in accordance with relevant state/territory legislation and regulations, including WHS, and codes of practice as well as organisational procedures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Cleaning

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to clean amenities.	1.1	Identify cleaning requirements and worksite access and security procedures and, if needed, clarify issues with supervisor, team member or client.
1.2	Select, check for fit and serviceability, and use personal protective equipment (PPE) according to WHS and job requirements.
1.3	Identify site hazards and risks and position safety signage and barriers according to WHS and job requirements.
1.4	Check and document operation and pre-existing damage to amenities according to organisational requirements.
1.5	Confirm types and material composition of amenities and soil types on surfaces and fittings to determine appropriate cleaning methods.
1.6	Select the appropriate equipment and cleaning agents and confirm requirements for safe use according to manufacturer instructions and WHS requirements.
1.7	Determine sequence of tasks for maximum hygiene and efficiency of amenity cleaning.
2	Clean fittings and surfaces.	2.1	Pre-clean by removing superficial soil from surfaces according to job requirements.
2.2	Use appropriate methods to clean amenities according to job requirements and following safe work and hygiene practices and manufacturer recommendations.
2.3	Clean and disinfect frequently touched surfaces according to hygiene standards and job requirements.
3	Replenish consumables.	3.1	Check, replace and refill empty or near empty consumables according to organisational requirements.
3.2	Dispose of used consumables according to hygiene and environmental requirements.
3.3	Record replenished consumable type and amount according to organisational requirements.
4	Complete amenity cleaning.	4.1	Tidy work area, remove safety signage and barriers and dispose of soil and waste according to work health and safety and environmental requirements.
4.2	Clean and/or dispose of PPE as required by hygiene and organisational standards.
4.3	Check cleaning equipment for faults, wear or damage, and report according to organisational requirements.
4.4	Record site cleaning and store cleaning equipment and materials according to organisational requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret safety signs and symbols in work area and on cleaning agent labels

numeracy skills to measure quantities of cleaning agents.

Unit Mapping Information

Supersedes and is equivalent to CPPCLO3017 Clean wet areas.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCLO3103 Clean and maintain amenities

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 17.0. Editorial corrections in the Knowledge Evidence.
Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCLO3017 Clean wet areas.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

cleaning, on at least two occasions, surfaces and fittings in three of the following types of amenities:

bathroom, including a bath and a separate shower

a baby change table

toilet and urinal

laundry.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

personal and site security procedures and requirements:

site access - security cards, codes and keys

areas of the worksite not to be accessed

alarm activation and deactivation

maintaining client privacy and confidentiality

contingencies if personal safety at risk

types of hazards and risks and ways to control:

work health and safety (WHS) requirements

Safe Work Australia regulations and guidelines

job safety analyses (JSAs) and safe work method statements (SWMS)

manufacturer instructions and safety data sheets (SDS)

types of personal protective equipment (PPE) and correct selection, care, use and disposal

slips, trips, falls and spills

manual-handling techniques when carrying, lifting, pushing and pulling

identification and safe practices with hazardous materials on site

correct use of signage, barriers, containment and engineering controls and PPE

safe use of electrical equipment

organisational requirements for:

reporting incidents - accidents and injury, damage to or breakages in the cleaning area or cleaning equipment, theft and threats to personal security and breaches of site security

procedures for checking equipment operation and safety

use of cleaning equipment, cleaning agents, consumables and PPE

types of fittings and surfaces in bathrooms, toilets, change rooms and laundries

cleaning methods and precautions for surface types:

stainless steel, chrome and aluminium

plastics, vinyls, laminates and rubber

ceramic, porcelain, stone and concrete

glass

types of soil and methods to remove:

dirt, oil/grease and human waste

mould

hardwater deposits and rust

types of cleaning agents - their purpose, action, correct use, precautions, safe handling, storage and disposal:

detergents

sanitisers

disinfectants

solvents

abrasives

cleaning principles:

cleaning agent, time, agitation, temperature

significance of pH value of cleaning agents

sequence and direction of cleaning

achieve results while doing no harm

functions and features, safe use, routine maintenance and storage of cleaning equipment:

absorbent cleaning cloths, dry cloths, damp cloths and lint-free cloths

toilet brushes

scrubbing brushes, scourers and scrapers

long-handled brushes and dustpan tongs

brooms and mops

buckets and wringer buckets

‘doodle bugs’

hoses and nozzles

sharps disposal units

scrubbing and polishing machines

squeegees

selection, use, care and storage of microfibre equipment

techniques for cleaning correctly and safely:

selection of appropriate equipment

adjusting equipment for operator height

operating posture and movements

environmentally sustainable work practices and compliance with environmental regulations:

storage and disposal of cleaning agents

ways of minimising negative environmental impact

conserving energy and water

recycling

waste disposal:

general waste

hazardous waste

recyclable waste

organic and green waste

used materials and cleaning agents.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

industry-standard cleaning equipment

appropriate PPE

manufacturer’s instructions and workplace documents.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCLO3104 Clean high-touch surfaces

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 17.0. Editorial corrections in the Knowledge Evidence.
Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCLO3045 Clean high-touch surfaces.

Application

This unit specifies the skills and knowledge required to clean surfaces that are touched frequently, by the same or different people, in a range of domestic and commercial contexts. The high-touch surfaces include tabletops, counters, door handles, hand railings, light switches, elevator buttons, desks, toilets, taps, TV remotes, kitchen surfaces and cupboard handles, phones and EFTPOS machines.

It includes applying required methods, cleaning equipment and cleaning agents to dust, wipe, wash and remove contaminants from the high-touch surfaces as well as preventing cross-contamination.

This unit applies to cleaning industry personnel who work alone or in teams in commercial and domestic sites. They use a range of cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine cleaning activities and provide solutions to predictable and sometimes unpredictable problems.

All work must be carried out in accordance with relevant state/territory legislation and regulations, including work health and safety (WHS), and codes of practice as well as organisational procedures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Cleaning

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to clean surfaces.	1.1	Identify cleaning requirements and worksite access and security procedures and, if needed, clarify issues with supervisor, team member or client.
1.2	Select, check for fit and serviceability, and use personal protective equipment (PPE) according to WHS and job requirements.
1.3	Identify site hazards and risks and position safety signage and barriers according to WHS and job requirements.
1.4	Confirm type and material composition of surfaces and soil types on surfaces and fittings to determine appropriate cleaning procedures.
1.5	Identify high-touch areas requiring extra cleaning care according to hygiene and WHS requirements.
1.6	Select the appropriate equipment and cleaning agents and confirm requirements for safe use according to manufacturer instructions.
1.7	Determine sequence of tasks for maximum hygiene and efficiency of amenity cleaning.
2	Clean fittings and surfaces.	2.1	Pre-clean by removing superficial soil from surfaces according to WHS and job requirements.
2.2	Prepare and apply cleaning agents to meet job requirements and use following manufacturer instructions.
2.3	Apply appropriate methods to clean high-touch surfaces and avoid cross-contamination according to manufacturer recommendations, hygiene and job requirements.
3	Disinfect high-touch surface areas.	3.1	Use appropriate methods to apply disinfectants to pre-cleaned high-touch surfaces according to manufacturer recommendations and hygiene requirements.
3.2	Allow disinfectant sufficient contact time for effective action according to manufacturer instructions.
4	Complete work activities.	4.1	Tidy work area, remove safety signage and barriers and dispose of soil and waste in accordance with WHS and environmental requirements.
4.2	Remove and dispose of PPE according to hygiene and WHS requirements.
4.3	Check cleaning equipment for faults, wear or damage and report in accordance with organisational requirements.
4.4	Record site cleaning and disinfection and store cleaning equipment and materials in accordance with organisational requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret safety signs and symbols in work area and on cleaning agent labels

numeracy skills to measure quantities of cleaning agents.

Unit Mapping Information

Supersedes and is equivalent to CPPCLO3045 Clean high-touch surfaces.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCLO3104 Clean high-touch surfaces

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 17.0. Editorial corrections in the Knowledge Evidence.
Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCLO3045 Clean high-touch surfaces.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

cleaning six high-touch surfaces in three of the following settings:

a food preparation area

a food consumption area

an office workstation

a reception area

an amenities area

Candidates must clean each setting on at least two occasions.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

personal and site security procedures and requirements:

site access - security cards, codes and keys

areas of the worksite not to be accessed

alarm activation and deactivation

maintaining client privacy and confidentiality

contingencies if personal safety at risk

types of hazards and risks and ways to control:

work health and safety (WHS) requirements

Safe Work Australia regulations and guidelines

job safety analyses (JSAs) and safe work method statements (SWMS)

manufacturer instructions and safety data sheets (SDS)

types of personal protective equipment (PPE) and correct selection, care, use and disposal

slips, trips, falls and spills

manual-handling techniques when carrying, lifting, pushing and pulling

identification and safe practices with hazardous materials on site

correct use of signage, barriers, containment and engineering controls and PPE

safe use of electrical equipment

organisational requirements for:

reporting incidents - accidents and injury, damage to or breakages in the cleaning area or cleaning equipment, theft and threats to personal security and breaches of site security

procedures for checking equipment operation and safety

use of cleaning equipment, cleaning agents, consumables and PPE

cleaning methods and precautions for surface types:

stainless steel, chrome and aluminium

plastics, vinyls, laminates and rubber

ceramic, porcelain, stone and concrete

glass

surfaces in food preparation and consumption areas

types of visible and invisible soil and methods to remove

functions and features of cleaning equipment, safe use, routine maintenance and storage

selection, use, care and storage of microfibre equipment

types of cleaning agents - their purpose, action, correct use, precautions, safe handling, storage and disposal:

detergents

sanitisers

disinfectants

solvents

abrasives

cleaning principles:

cleaning agent, time, agitation, temperature

significance of pH value of cleaning agents

sequence and direction of cleaning

achieve results while doing no harm

environmentally sustainable work practices and compliance with environmental regulations:

storage and disposal of cleaning agents

ways of minimising negative environmental impact

conserving energy and water

recycling

waste disposal:

general waste

hazardous waste

recyclable waste

organic and green waste

used materials and cleaning agents.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

industry-standard cleaning equipment

appropriate PPE

equipment manuals and workplace documents.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCLO3105 Clean glass surfaces

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 17.0. Editorial corrections in the Knowledge Evidence.
Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCLO3009 Clean glass surfaces.

Application

This unit specifies the skills and knowledge required to assess the glass surface to be cleaned, identify the type of soil present, and then select the appropriate cleaning methods, equipment and cleaning agents. Glass surfaces are cleaned using standard and extension equipment if height access is required.

This unit applies to cleaning industry personnel who work alone or in teams in commercial and domestic sites. They use a range of cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine cleaning activities and provide solutions to predictable and sometimes unpredictable problems.

All work must be carried out in accordance with relevant state/territory legislation and regulations, including work health and safety (WHS), and codes of practice as well as organisational procedures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Cleaning

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare to clean glass surfaces.	1.1	Identify cleaning requirements and worksite access and security procedures and, if needed, clarify issues with supervisor, team member or client.
1.2	Select, check for fit and serviceability, and use personal protective equipment (PPE) according to WHS and job requirements.
1.3	Identify site hazards and risks, position safety signage and barriers according to WHS and job requirements.
1.4	Move and protect items, as required, to permit access and prevent damage according to WHS and job requirements.
1.5	Check and document pre-existing damage to surfaces according to organisational requirements.
1.6	Confirm glass features and soil type to determine the appropriate equipment and cleaning agents and confirm requirements for safe use according to manufacturer instructions.
1.7	Select and prepare the appropriate equipment and cleaning agents and determine sequence of tasks according to WHS and job requirements.
2	Clean glass.	2.1	Spot clean by carefully removing soil from glass surface, as required, using appropriate methods.
2.2	Wash and remove excess moisture using equipment and cleaning agents according to manufacturer recommendations, WHS and job requirements.
2.3	Wipe surrounding surfaces to remove soil and waste according to job requirements.
3	Complete work activities.	3.1	Tidy work area, remove safety signage, barriers and protective covers and dispose of soil and waste in accordance with WHS and environmental requirements.
3.2	Safely clean and/or dispose of PPE as required by organisational standards.
3.3	Check cleaning equipment for faults, wear or damage and report in accordance with organisational requirements.
3.4	Record site cleaning and store cleaning equipment and materials in accordance with organisational requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret safety signs and symbols in work area and on cleaning agent labels

numeracy skills to measure quantities of cleaning agents.

Unit Mapping Information

Supersedes and is equivalent to CPPCLO3009 Clean glass surfaces.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCLO3105 Clean glass surfaces

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 17.0. Editorial corrections in the Knowledge Evidence.
Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCLO3009 Clean glass surfaces.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

cleaning, on at least two occasions, three surfaces each made of a different glass type selected from:

mirrored glass

frosted or textured/patterned glass

float glass (common glass type)

toughened glass

coated glass (special reflection/transmission/absorption properties).

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

personal and site security procedures and requirements:

site access - security cards, codes and keys

areas of the worksite not to be accessed

alarm activation and deactivation

maintaining client privacy and confidentiality

contingencies if personal safety at risk

types of hazards and risks and ways to control:

work health and safety (WHS) requirements

Safe Work Australia regulations and guidelines

job safety analyses (JSAs) and safe work method statements (SWMS)

manufacturer instructions and safety data sheets (SDS)

types of personal protective equipment (PPE) and correct selection, care, use and disposal

slips, trips, falls and spills

manual-handling techniques when carrying, lifting, pushing and pulling

identification and safe practices with hazardous materials on site

correct use of signage, barriers, containment and engineering controls and PPE

safe use of electrical equipment

organisational requirements for:

reporting incidents - accidents and injury, damage to or breakages in the cleaning area or cleaning equipment, theft and threats to personal security and breaches of site security

procedures for checking equipment operation and safety

use of cleaning equipment, cleaning agents, consumables and PPE

types of glass and methods and precautions for cleaning

types of soils and methods to remove:

dust and dirt, oil/grease, food, beverages, and biological hazardous soil such as bird and insect droppings

adhered and built-up soils

functions and features, safe use, routine maintenance and storage of standard and extension cleaning equipment:

buckets

chamois

cobwebbers

extension poles

glass scrapers

hoses

lamb’s wool applicator

lint-free cloths

microfibre products

squeegee

selection, use, care and storage of microfibre equipment

glass cleaning agents - their purpose, action, correct use, precautions, safe handling, storage and disposal

cleaning principles:

cleaning agent, time, agitation, temperature

significance of pH value of cleaning agents

sequence and direction of cleaning

achieve results while doing no harm

environmentally sustainable work practices and compliance with environmental regulations:

storage and disposal of cleaning agents

ways of minimising negative environmental impact

conserving energy and water

recycling

waste disposal:

general waste

hazardous waste

recyclable waste

organic and green waste

used materials and cleaning agents.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

industry-standard cleaning equipment

appropriate PPE

manufacturer’s instructions and workplace documents.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCLO3106 Pressure wash and clean surfaces

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 17.0. Editorial corrections in the Knowledge Evidence.
Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCLO3020 Pressure wash and clean surfaces.

Application

This unit specifies the skills and knowledge required to clean surfaces by producing a variable stream of water or cleaning agent. Pressure washing is used as a replacement for hand scrubbing in large areas or where surfaces are very soiled, including car parking areas, driveways, factory floors, external walls, fascias, stairwells and facades of buildings, as well as in industrial or mining sites. Some surfaces, such as cracked, painted or other sealed surfaces, may be sensitive to pressure washing.

The unit covers assessing the extent of the cleaning task, and selecting the cleaning methods, equipment and cleaning agents required for the task.

This unit applies to cleaning industry personnel who work alone or in teams in commercial and domestic sites. They use a range of cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine cleaning activities and provide solutions to predictable and sometimes unpredictable problems.

All work must be carried out in accordance with relevant state/territory legislation and regulations, including work health and safety (WHS), and codes of practice as well as organisational procedures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Cleaning

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare to clean using pressure washing.	1.1	Identify cleaning requirements, suitability for pressure washing, worksite access and security procedures and, if needed, clarify issues with supervisor, team member or client.
1.2	Select, check for fit and serviceability, and use personal protective equipment (PPE) according to WHS and job requirements.
1.3	Identify site hazards and risks, position safety signage and barriers, and cover and secure items requiring protection from pressure spray according to WHS and job requirements.
1.4	Check and document pre-existing damage to surfaces according to organisational requirements.
1.5	Determine appropriate cleaning procedures based on type and material composition of surfaces to be pressure washed and soil types.
1.6	Select the appropriate equipment and cleaning agents and confirm requirements for safe use according to manufacturer instructions.
1.7	Determine sequence of tasks for maximum hygiene and efficiency of cleaning.
2	Use pressure washing equipment and methods.	2.1	Pre-spray heavily soiled areas according to manufacturer specifications and organisational requirements.
2.2	Pressure wash using equipment and cleaning agents according to manufacturer specifications and job requirements.
2.3	Hand wash areas requiring additional treatment using suitable equipment and cleaning agents according to manufacturer specifications.
2.4	Rinse washed area using suitable equipment and allow to dry according to job and organisational requirements.
3	Complete work activities.	3.1	Tidy work area, remove safety signage and barriers and dispose of soil and waste in accordance with WHS and environmental requirements.
3.2	Safely clean and/or dispose of PPE as required by organisational standards.
3.3	Check cleaning equipment for faults, wear or damage and report in accordance with organisational requirements.
3.4	Record site cleaning and store cleaning equipment and materials in accordance with organisational requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret safety signs and symbols in work area and on cleaning agent labels

numeracy skills to measure quantities of cleaning agents.

Unit Mapping Information

Supersedes and is equivalent to CPPCLO3020 Pressure wash and clean surfaces.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCLO3106 Pressure wash and clean surfaces

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 17.0. Editorial corrections in the Knowledge Evidence.
Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCLO3020 Pressure wash and clean surfaces.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by using pressure washing to:

remove three of the following:

residue from industrial equipment used for food processing

graffiti from brick or concrete

grease and oil from concrete

pollution marks from a painted surface.

Candidates must clean each surface on at least two occasions.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

personal and site security procedures and requirements:

site access - security cards, codes and keys

areas of the worksite not to be accessed

alarm activation and deactivation

maintaining client privacy and confidentiality

contingencies if personal safety at risk

types of hazards and risks and ways to control:

work health and safety (WHS) requirements

Safe Work Australia regulations and guidelines

job safety analyses (JSAs) and safe work method statements (SWMS)

manufacturer instructions and safety data sheets (SDS)

types of personal protective equipment (PPE) and correct selection, care, use and disposal

slips, trips, falls and spills

manual-handling techniques when carrying, lifting, pushing and pulling

identification and safe practices with hazardous materials on site

correct use of signage, barriers, containment and engineering controls and PPE

safe use of electrical equipment

organisational requirements for:

reporting incidents - accidents and injury, damage to or breakages in the cleaning area or cleaning equipment, theft and threats to personal security and breaches of site security

procedures for checking equipment operation and safety

use of cleaning equipment, cleaning agents, consumables and PPE

cleaning methods and precautions for surface types:

brick, including rendered brick surfaces

concrete, including polished concrete

metal, including industrial kitchen equipment and industrial machinery

painted

glass

polyresin

types of soil:

algae and moss

graffiti made with ink, markers and paint

grease and oil

pollution marks and soil on structures

functions and features of pressure washing equipment, safe use, routine maintenance and storage:

brooms, cloths, squeegees and microfibre products

hoses

lances

pressure washers (electric or diesel)

wet area electrical safety connections

types of cleaning agents - their purpose, action, correct use, precautions, safe handling, storage and disposal:

purified water

detergents

surfactants

disinfectants

solvents

abrasives

cleaning principles:

cleaning agent, time, agitation, temperature

significance of pH value of cleaning agents

sequence and direction of cleaning

achieve results while doing no harm

environmentally sustainable work practices and compliance with environmental regulations:

storage and disposal of cleaning agents

ways of minimising negative environmental impact

conserving energy and water

recycling

waste disposal:

general waste

hazardous waste

recyclable waste

organic and green waste

used materials and cleaning agents.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

industry-standard cleaning equipment

appropriate PPE

manufacturer’s instructions and workplace documents.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCLO3107 Clean external surfaces

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 17.0. Editorial corrections in the Knowledge Evidence.
Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCLO3037 Clean external surfaces.

Application

This unit specifies the skills and knowledge required to use cleaning equipment and cleaning agents to remove soil from external surfaces using low-water cleaning methods, scraping, pre-spraying and spot cleaning, and rinsing. It includes assessing the external surface to identify the type of soil present, and then selecting cleaning methods, equipment and cleaning agents. External surfaces are cleaned using standard and extension equipment if height access is required.

The unit does not apply to specialised cleaning of sandstone and heritage buildings.

This unit applies to cleaning industry personnel who work alone or in teams in commercial and domestic sites. They use a range of cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine cleaning activities and provide solutions to predictable and sometimes unpredictable problems.

All work must be carried out in accordance with relevant state/territory legislation and regulations, including work health and safety (WHS), and codes of practice as well as organisational procedures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Cleaning

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare to clean external surfaces.	1.1	Identify cleaning requirements and worksite access and security procedures and, if needed, clarify issues with supervisor, team member or client.
1.2	Select, check for fit and serviceability, and use personal protective equipment (PPE) according to WHS and job requirements.
1.3	Identify site hazards and risks, position safety signage and barriers and secure items requiring protection according to WHS and job requirements.
1.4	Check and document pre-existing damage to external surfaces according to organisational requirements.
1.5	Confirm type and material composition of surfaces and soil types to determine appropriate cleaning procedures.
1.6	Select the appropriate equipment and cleaning agents and confirm requirements for safe use according to manufacturer instructions.
1.7	Determine sequence of tasks for maximum hygiene and efficiency of surface cleaning.
2	Use equipment and methods for external cleaning.	2.1	Pre-clean by removing superficial soil from surfaces according to job requirements.
2.2	Use appropriate cleaning methods to remove visible dirt and grime and remove streaks and excess water according to manufacturer recommendations and job requirements.
2.3	Repeat cleaning process, as required, for heavy staining according to organisational and job requirements.
3	Complete work activities.	3.1	Tidy work area, remove safety signage and barriers and dispose of soil and waste in accordance with WHS and environmental requirements.
3.2	Safely clean and/or dispose of PPE as required by organisational standards.
3.3	Check cleaning equipment for faults, wear or damage and report in accordance with organisational requirements.
3.4	Record site cleaning and store cleaning equipment and materials in accordance with organisational requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret safety signs and symbols in work area and on cleaning agent labels

numeracy skills to measure quantities of cleaning agents.

Unit Mapping Information

Supersedes and is equivalent to CPPCLO3037 Clean external surfaces.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCLO3107 Clean external surfaces

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 17.0. Editorial corrections in the Knowledge Evidence.
Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCLO3037 Clean external surfaces.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

cleaning, on at least two occasions, three of the following different external surfaces, each measuring at least 4 x 4 metres:

brick, including rendered brick

concrete or polished concrete

metal

painted.

The candidate must demonstrate the following cleaning methods on each of the selected surfaces:

low-water cleaning methods, such as using microfibre cleaning products

scraping, pre-spraying and spot cleaning.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

personal and site security procedures and requirements:

site access - security cards, codes and keys

areas of the worksite not to be accessed

alarm activation and deactivation

maintaining client privacy and confidentiality

contingencies if personal safety at risk

types of hazards and risks and ways to control:

work health and safety (WHS) requirements

Safe Work Australia regulations and guidelines

job safety analyses (JSAs) and safe work method statements (SWMS)

manufacturer instructions and safety data sheets (SDS)

types of personal protective equipment (PPE) and correct selection, care, use and disposal

slips, trips, falls and spills

manual-handling techniques when carrying, lifting, pushing and pulling

identification and safe practices with hazardous materials on site

correct use of signage, barriers, containment and engineering controls and PPE

safe use of electrical equipment

organisational requirements for:

reporting incidents - accidents and injury, damage to or breakages in the cleaning area or cleaning equipment, theft and threats to personal security and breaches of site security

communication – face-to-face, electronic, written and photographic reporting

procedures for checking equipment operation and safety

use of cleaning equipment, cleaning agents, consumables and PPE

cleaning methods and precautions for external surface types:

brick, including rendered brick surfaces

concrete, including polished concrete

metal surfaces

painted

polyresin

timber

types of soil and methods to remove:

dirt and mud

oil/grease

mould

scuff marks

graffiti

functions and features, safe use of and care and storage of external surface cleaning equipment:

scrapers and scourers

brushes, brooms and water-fed brooms

spray bottles and squeegees

routine maintenance of cleaning equipment and cloths

selection, use, care and storage of microfibre equipment

types of cleaning agents - their purpose, action, correct use, precautions, safe handling, storage and disposal:

detergents

sanitisers

disinfectants

solvents

abrasives

cleaning principles:

cleaning agent, time, agitation, temperature

significance of pH value of cleaning agents

sequence and direction of cleaning

achieve results while doing no harm

techniques for cleaning correctly and safely:

selection of appropriate equipment

adjusting equipment for operator height

operating posture and movements

environmentally sustainable work practices and compliance with environmental regulations:

storage and disposal of cleaning agents

minimising negative environmental impact

conserving energy and water

recycling

waste disposal:

general waste

hazardous waste

recyclable waste

organic and green waste

used materials and cleaning agents.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

industry-standard cleaning equipment

appropriate PPE

manufacturer’s instructions and workplace documents.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCLO3108 Clean window coverings

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 17.0. Editorial corrections in the Knowledge Evidence.
Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCLO3013 Clean window coverings.

Application

This unit specifies the skills and knowledge required to assess the condition of blinds, screens, shutters and associated fixtures, and select required methods, equipment and cleaning agents to remove dirt and grime from a range of window coverings.

It applies to a range of window coverings, including blinds, screens and shutters in commercial and domestic sites.

This unit applies to cleaning industry personnel who work alone or in teams in commercial and domestic sites. They use a range of cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine cleaning activities and provide solutions to predictable and sometimes unpredictable problems.

All work must be carried out in accordance with relevant state/territory legislation and regulations, including work health and safety (WHS), and codes of practice as well as organisational procedures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Cleaning

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare to clean window coverings.	1.1	Identify cleaning requirements, worksite access, security and privacy procedures and, if needed, clarify issues with supervisor, team member or client.
1.2	Select, check for fit and serviceability, and use personal protective equipment (PPE) according to WHS and job requirements.
1.3	Identify site hazards and risks, and position safety signage and barriers and remove, cover or protect furniture and fittings according to WHS and job requirements.
1.4	Check and document pre-existing damage and condition of window coverings according to organisational requirements.
1.5	Remove window coverings such as screens to permit access and prevent damage and tagging loose fittings for correct refit according to WHS and organisational requirements.
1.6	Determine the appropriate cleaning methods and sequence of tasks based on window covering type, fixture method and soil types according to WHS and organisational requirements.
1.7	Select, prepare and confirm requirements for safe use required equipment and cleaning agents, according to manufacturer instructions, WHS and job requirements.
2	Clean and refit window coverings.	2.1	Use spot cleaning methods according to organisational and job requirements.
2.2	Wash and rinse window coverings and remove excess water using equipment and cleaning agents according to manufacturer recommendations, WHS and job requirements.
2.3	Dry and check window coverings according to job and organisational requirements.
2.4	Replace window coverings and check that they are in working order according to manufacturer specifications.
3	Complete work activities.	3.1	Tidy work area, remove safety signage, barriers and protective covers and dispose of soil and waste in accordance with WHS and environmental requirements.
3.2	Safely clean and/or dispose of PPE as required by organisational standards.
3.3	Check cleaning equipment for faults, wear or damage and report in accordance with organisational requirements.
3.4	Record site cleaning and store cleaning equipment and materials in accordance with organisational requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret safety signs and symbols in work area and on cleaning agent labels

numeracy skills to measure quantities of cleaning agents.

Unit Mapping Information

Supersedes and is equivalent to CPPCLO3013 Clean window coverings.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCLO3108 Clean window coverings

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 17.0. Editorial corrections in the Knowledge Evidence.
Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCLO3013 Clean window coverings.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

cleaning three of the following window coverings on at least two occasions, removing adhered soil, mould and mildew, and grease from:

one fixed awning

one holland blind

one set of vertical blinds

one set of shutters

one flywire screen.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

personal and site security procedures and requirements:

site access - security cards, codes and keys

areas of the worksite not to be accessed

alarm activation and deactivation

maintaining client privacy and confidentiality

contingencies if personal safety at risk

types of hazards and risks and ways to control:

work health and safety (WHS) requirements

Safe Work Australia regulations and guidelines

job safety analyses (JSAs) and safe work method statements (SWMS)

manufacturer instructions and safety data sheets (SDS)

types of personal protective equipment (PPE) and correct selection, care, use and disposal

slips, trips, falls and spills

manual-handling techniques when carrying, lifting, pushing and pulling

identification and safe practices with hazardous materials on site

correct use of signage, barriers, containment and engineering controls and PPE

safe use of electrical equipment

organisational requirements for:

reporting incidents - accidents and injury, damage to or breakages in the cleaning area or cleaning equipment, theft and threats to personal security and breaches of site security

procedures for checking equipment operation and safety

use of cleaning equipment, cleaning agents, consumables and PPE

types of soil:

adhered soil

cobwebs

dust

mould or mildew

nicotine stains

oil

paint

road grime

cleaning methods and precautions for type and surface of window coverings and soil type:

air blowing

dusting

low-water cleaning methods, such as using microfibre cleaning products

pressure washing

rinsing

scrubbing

spot cleaning

water extraction

wiping

functions and features of cleaning equipment, safe use, routine maintenance and storage:

brushes, soft brooms, chamois, cleaning cloths and scourers

hoses, pressure-washing equipment and water extraction machines

hot air dryers

microfibre equipment

types of cleaning agents - their purpose, action, correct use, precautions, safe handling, storage and disposal:

purified water

detergents

surfactants

sanitisers

disinfectants

solvents

abrasives

cleaning principles:

cleaning agent, time, agitation and temperature

significance of pH value of cleaning agents

sequence and direction of cleaning

achieve results while doing no harm

environmentally sustainable work practices and compliance with environmental regulations:

storage and disposal of cleaning agents

ways of minimising negative environmental impact

conserving energy and water

recycling

waste disposal:

general waste

hazardous waste

recyclable waste

organic and green waste

used materials and cleaning agents.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

industry-standard cleaning equipment

appropriate PPE

manufacturer’s instructions and workplace documents.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCLO3109 Clean fabric upholstery

Modification History

Release 3	This version first released with CPP Property Services Training Package Release 17.0. Editorial corrections in the Knowledge Evidence.
Release 2	This version first released with CPP Property Services Training Package Release 16.1. Removal of the reference in the Knowledge Evidence of AS/NZS 4849.1 Upholstery cleaning – Fabric upholstery.
Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCLO3024 Clean fabric upholstery.

Application

This unit specifies the skills and knowledge required to clean fabric upholstery. The unit covers identifying the backing materials used, classifying the fibre, and assessing the furniture construction. It also covers selecting methods, equipment and cleaning agents to perform the cleaning task safely and efficiently.

It includes the topical application of antimicrobial agents, antistatic agents, deodorisers and protectors to cleaned upholstery.

This unit applies to cleaning industry personnel who work alone or in teams in commercial and domestic sites. They use a range of cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine cleaning activities and provide solutions to predictable and sometimes unpredictable problems.

All work must be carried out in accordance with relevant state/territory legislation and regulations, including work health and safety (WHS), and codes of practice as well as organisational procedures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Cleaning

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Assess cleaning requirements of upholstery.	1.1	Identify cleaning requirements and worksite access and security procedures and, if needed, clarify issues with supervisor, team member or client.
1.2	Check and document pre-existing damage to upholstery according to organisational requirements.
1.3	Determine construction, yarn, weave and texture type, backing materials, cushion filling and piping material by observation and touch according to organisational requirements.
1.4	Test upholstery fabric sample to identify probable dye methods, colour-fastness and any previously applied topical treatments according to manufacturer specifications, organisational and WHS requirements.
1.5	Determine method, equipment and cleaning agents according to job requirements and manufacturer recommendations.
2	Prepare and apply cleaning methods to fabric upholstery.	2.1	Explain cleaning processes and expected outcomes to client and gain approval to proceed.
2.2	Select, check for fit and serviceability, and use personal protective equipment (PPE).
2.3	Assess workplace hazards, position safety signage and barriers and check for correct operation of equipment according to WHS and organisational requirements.
2.4	Spot clean where required according to job requirements and manufacturer recommendations.
2.5	Apply cleaning methods according to type of soil and sequence of tasks according to job and organisational requirements.
3	Apply topical treatment to cleaned upholstery.	3.1	Select and prepare equipment, including PPE required for the task.
3.2	Select and prepare topical treatment according to manufacturer specifications, WHS and organisational requirements.
3.3	Prepare area to be treated according to manufacturer specifications and organisational requirements.
3.4	Spray upholstery with selected product according to manufacturer specifications.
4	Complete work activities.	4.1	Tidy work area, remove safety signage and barriers and dispose of soil and waste in accordance with WHS and environmental requirements.
4.2	Safely clean and/or dispose of PPE as required by organisational standards.
4.3	Check cleaning equipment for faults, wear or damage and report in accordance with organisational requirements.
4.4	Record site cleaning and store cleaning equipment and materials in accordance with organisational requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret safety signs and symbols in work area and on cleaning agent labels

numeracy skills to measure quantities of cleaning agents.

Unit Mapping Information

Supersedes and is equivalent to CPPCLO3024 Clean fabric upholstery.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCLO3109 Clean fabric upholstery

Modification History

Release 3	This version first released with CPP Property Services Training Package Release 17.0. Editorial corrections in the Knowledge Evidence.
Release 2	This version first released with CPP Property Services Training Package Release 16.1. Removal of the reference in the Knowledge Evidence of AS/NZS 4849.1 Upholstery cleaning – Fabric upholstery.
Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCLO3024 Clean fabric upholstery.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

cleaning three different types of fabric upholstery:

one natural fibre type selected from:

cotton

linen

silk

wool

one synthetic fibre type

one blend of fibre type.

For each cleaning task, each of the following types of soil must be removed:

one solvent soluble stain such as lipstick or grease

one tannin stain such as coffee or red wine

one protein stain such as milk or blood

one water stain.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

personal and site security procedures and requirements:

site access - security cards, codes and keys

areas of the worksite not to be accessed

alarm activation and deactivation

maintaining client privacy and confidentiality

contingencies if personal safety at risk

types of hazards and risks and ways to control:

work health and safety (WHS) requirements

Safe Work Australia regulations and guidelines

job safety analyses (JSAs) and safe work method statements (SWMS)

manufacturer instructions and safety data sheets (SDS)

types of personal protective equipment (PPE) and correct selection, care, use and disposal

slips, trips, falls and spills

manual-handling techniques when carrying, lifting, pushing and pulling

identification and safe practices with hazardous materials on site

correct use of signage, barriers, containment and engineering controls and PPE

safe use of electrical equipment

organisational requirements for:

reporting incidents - accidents and injury, damage to or breakages in the cleaning area or cleaning equipment, theft and threats to personal security and breaches of site security

procedures for checking equipment operation and safety

use of cleaning equipment, cleaning agents, consumables and PPE

cleaning methods and precautions for upholstery characteristics:

construction method

weave

texture

fabric

colour fastness

types of soil commonly found on upholstery:

solvent soluble

tannin

protein

water

functions and features of cleaning equipment, safe use, routine maintenance and storage:

cloths

microfibre cloths

sprayers

brushes

types of cleaning agents - their purpose, action, correct use, precautions, safe handling, storage and disposal:

acid cleaners

alkaline cleaners

neutral cleaners

solvent cleaners

protein spotter functions, features and use of topical upholstery treatments:

antimicrobial agents

antistatic agents

deodorisers

protectors

cleaning principles:

cleaning agent, time, agitation, temperature significance of pH value of cleaning agents

significance of pH value of cleaning agents

sequence and direction of cleaning

achieve results while doing no harm

environmentally sustainable work practices and compliance with environmental regulations:

storage and disposal of cleaning agents

ways of minimising negative environmental impact

conserving energy and water

recycling

waste disposal:

general waste

hazardous waste

recyclable waste

organic and green waste

used materials and cleaning agents.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

industry-standard cleaning equipment

appropriate PPE

manufacturer’s instructions and workplace documents.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCLO3110 Treat carpet stains

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 17.0. Editorial corrections in the Knowledge Evidence.
Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to: CPPCLO3007 Remove carpet stains CPPCLO3015 Treat complex carpet stains.

Application

This unit specifies the skills and knowledge required to identify and treat stains on carpets using stain removal methods. Removing stains can occur as a separate task or in conjunction with other cleaning tasks, such as daily vacuuming, extraction and general carpet cleaning.

It includes the selection and use of methods, equipment and materials to treat solvent soluble, tannin, protein and water stains while following work health and safety (WHS) procedures.

This unit applies to cleaning industry personnel who work alone or in teams in commercial and domestic sites. They use a range of cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine cleaning activities and provide solutions to predictable and sometimes unpredictable problems.

All work must be carried out in accordance with relevant state/territory legislation and regulations, including WHS, and codes of practice as well as organisational procedures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Cleaning

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to remove carpet stains.	1.1	Identify cleaning requirements and worksite access and security procedures and, if needed, clarify issues with supervisor, team member or client.
1.2	Select, check for fit and serviceability, and use personal protective equipment (PPE) according to WHS and job requirements.
1.3	Identify site hazards and risks and position safety signage and barriers according to WHS and job requirements.
1.4	Identify and report pre-existing damage to carpet according to organisational requirements.
1.5	Confirm fibre type, construction method and condition of carpet to determine appropriate stain removal method.
1.6	Identify type of stain on carpet and previous treatments or removal methods that have been applied through observation or by clarifying with client.
1.7	Determine stain removal method, equipment and sequence of tasks and prepare required cleaning agents according to carpet type and cause of stain according to organisational and manufacturer requirements.
1.8	Advise client of likelihood of treatment success and obtain approval to proceed with stain removal process according to organisational requirements.
2	Treat carpet stains.	2.1	Patch test carpeted surface for colour fastness.
2.2	Pre-clean by removing as much as possible physical remnants of stain using method suited to cause of stain and carpet type.
2.3	Inspect for evidence of previously used chemicals that may impede the cleaning process and, if necessary, remove all chemicals before applying stain removal agent.
2.4	Use appropriate cleaning methods to remove stains according to manufacturer recommendations and job requirements.
2.5	Check that stain removal method is working and repeat stain removal action when carpet has not cleaned sufficiently first time until agreed job requirements have been met.
3	Finalise stain removal.	3.1	Extract chemical residue using required extraction equipment and method according to manufacturer recommendations and job requirements.
3.2	Check treated carpet for pH levels and apply neutraliser, if required, according to manufacturer instructions.
3.3	Dry treated area or leave to dry according to organisational and job requirements.
3.4	Compare treated area with surrounding surface to determine need for further action.
4	Complete work activities.	4.1	Tidy work area, remove safety signage and barriers and dispose of soil and waste in accordance with WHS and environmental requirements.
4.2	Safely clean and/or dispose of PPE as required by organisational standards.
4.3	Check cleaning equipment for faults, wear or damage and report in accordance with organisational requirements.
4.4	Record site cleaning and store cleaning equipment and materials in accordance with organisational requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret safety signs and symbols in work area and on cleaning agent labels

numeracy skills to measure quantities of cleaning agents.

Unit Mapping Information

Supersedes and is equivalent to CPPCLO3007 Remove carpet stains and CPPCLO3015 Treat complex carpet stains.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCLO3110 Treat carpet stains

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 17.0. Editorial corrections in the Knowledge Evidence.
Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to: CPPCLO3007 Remove carpet stains CPPCLO3015 Treat complex carpet stains.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

treating one solvent soluble, one tannin, one protein and one water stain on both:

one natural fibre carpet type

one synthetic fibre carpet type.

At least one stain must comprise tannin and protein and require a combination of two treatments.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

aspects of the following relevant for carpet stain removal:

AS/NZS 3733 Textile floor coverings – Cleaning maintenance of residential and commercial carpeting

personal and site security procedures and requirements:

site access - security cards, codes and keys

areas of the worksite not to be accessed

alarm activation and deactivation

maintaining client privacy and confidentiality

contingencies if personal safety at risk

types of hazards and risks and ways to control:

work health and safety (WHS) requirements

Safe Work Australia regulations and guidelines

job safety analyses (JSAs) and safe work method statements (SWMS)

manufacturer instructions and safety data sheets (SDS)

types of personal protective equipment (PPE) and correct selection, care, use and disposal

slips, trips, falls and spills

manual-handling techniques when carrying, lifting, pushing and pulling

identification and safe practices with hazardous materials on site

correct use of signage, barriers, containment and engineering controls and PPE

safe use of electrical equipment

organisational requirements for:

reporting incidents - accidents and injury, damage to or breakages in the cleaning area or cleaning equipment, theft and threats to personal security and breaches of site security

procedures for checking equipment operation and safety

use of cleaning equipment, cleaning agents, consumables and PPE

cleaning methods and precautions for carpet types and characteristics:

natural -organic (plant) fibres, such as cotton, sisal and wool

synthetic - acrylic, nylon, polyester and polypropylene

carpet material

carpet construction

installation method

underlay type

carpet backing

characteristics of different carpet stains and process for cleaning according to type, duration of stain, and whether previous treatments and chemicals have been applied

stain removal methods:

manual stain removal

pre-spotting

pre-spraying

vacuuming

steam cleaning

functions and features of carpet cleaning equipment and accessories, safe use, routine maintenance and storage:

carpet groomers

cloths and sponges

scrapers or spatulas

air movers

extraction units

pH sticks

spray equipment

steam irons

types of cleaning agents - their purpose, action, correct use, precautions, safe handling, storage and disposal:

acid cleaners

alkaline cleaners

neutral cleaners

solvent cleaners

protein spotter

cleaning principles:

cleaning agent, time, agitation, temperature

significance of pH value of cleaning agents

sequence and direction of cleaning

achieve results while doing no harm

environmentally sustainable work practices and compliance with environmental regulations:

storage and disposal of cleaning agents

ways of minimising negative environmental impact

conserving energy and water

recycling

waste disposal:

general waste

hazardous waste

recyclable waste

organic and green waste

used materials and cleaning agents.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

industry-standard cleaning equipment

appropriate PPE

manufacturer’s instructions and workplace documents.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCLO3111 Clean rooms, furniture and fittings

Modification History

Release 3	This version first released with CPP Property Services Training Package Release 17.0. Editorial corrections in the Knowledge Evidence.
Release 2	This version first released with CPP Property Services Training Package Release 16.1. Removal of the reference in the Knowledge Evidence of AS/NZS 4849.1 Upholstery cleaning – Fabric upholstery.
Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCLO3018 Clean and maintain furniture and fittings.

Application

This unit specifies the skills and knowledge required to undertake regular or periodic cleaning of rooms and associated furniture, fittings and loose items to present them according to client requirements. The unit covers assessing the cleaning task; selecting and using cleaning methods and cleaning agents required for surface type; and returning furniture and fittings, including loose items, to their original position.

It applies to rooms in a range of residential, educational, community, health care, accommodation and business settings.

This unit applies to cleaning industry personnel who work alone or in teams. They use a range of cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine cleaning activities and provide solutions to predictable and sometimes unpredictable problems.

All work must be carried out in accordance with relevant state/territory legislation and regulations, including work health and safety (WHS), and codes of practice as well as organisational procedures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Cleaning

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare to clean room, furniture and fittings.	1.1	Identify cleaning requirements and worksite access and security procedures and, if needed, clarify issues with supervisor, team member or client.
1.2	Select, check for fit and serviceability, and use personal protective equipment (PPE) according to WHS and job requirements.
1.3	Identify site hazards, position safety signage and barriers and move furniture where necessary according to WHS and job requirements.
1.4	Check and document pre-existing damage to furniture and fittings according to organisational requirements.
1.5	Confirm material composition of surfaces and fittings and soil types to determine appropriate cleaning procedures.
1.6	Select the appropriate equipment and cleaning agents and confirm requirements for safe use according to manufacturer instructions.
1.7	Determine sequence of tasks for maximum hygiene and efficiency of cleaning.
2	Clean room, furniture and fittings.	2.1	Remove soil from furniture and fittings using equipment and cleaning agents selected according to job requirements and applied according to manufacturer recommendations and WHS requirements.
2.2	Clean items using equipment and cleaning agents selected according to manufacturer recommendations and job requirements.
2.3	Clean and disinfect frequently touched surfaces in accordance with job requirements and hygiene standards.
3	Place furniture, fittings and loose items and complete work activities.	3.1	Place cleaned furniture and loose items in specified room locations according to client requirements.
3.2	Remove safety signage and barriers and dispose of soil and waste in accordance with WHS and environmental requirements.
3.3	Clean and/or dispose of PPE as required by hygiene and organisational standards.
3.4	Check cleaning equipment, fittings for functionality, faults, wear or damage and report in accordance with organisational requirements.
3.5	Record site cleaning and store cleaning equipment and materials in accordance with organisational requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret safety signs and symbols in work area and on cleaning agent labels

numeracy skills to measure quantities of cleaning agents.

Unit Mapping Information

Supersedes and is equivalent to CPPCLO3018 Clean and maintain furniture and fittings.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCLO3111 Clean rooms, furniture and fittings

Modification History

Release 3	This version first released with CPP Property Services Training Package Release 17.0. Editorial corrections in the Knowledge Evidence.
Release 2	This version first released with CPP Property Services Training Package Release 16.1. Removal of the reference in the Knowledge Evidence of AS/NZS 4849.1 Upholstery cleaning – Fabric upholstery.
Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCLO3018 Clean and maintain furniture and fittings.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

cleaning the room and its furniture and fittings in at least two of the following settings:

boardroom

living room in private residence

community room in a care setting home or commercial office

meeting room

room in educational setting

room in healthcare setting.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

personal and site security procedures and requirements:

site access - security cards, codes and keys

areas of the worksite not to be accessed

alarm activation and deactivation

maintaining client privacy and confidentiality

contingencies if personal safety at risk

types of hazards and risks and ways to control:

work health and safety (WHS) requirements

Safe Work Australia regulations and guidelines

job safety analyses (JSAs) and safe work method statements (SWMS)

manufacturer instructions and safety data sheets (SDS)

types of personal protective equipment (PPE) and correct selection, care, use and disposal

slips, trips, falls and spills

manual-handling techniques when carrying, lifting, pushing and pulling

identification and safe practices with hazardous materials on site

correct use of signage, barriers, containment and engineering controls and PPE

safe use of electrical equipment

organisational requirements for:

reporting incidents - accidents and injury, damage to or breakages in the cleaning area or cleaning equipment, theft and threats to personal security and breaches of site security

procedures for checking equipment operation and safety

use of cleaning equipment, cleaning agents, consumables and PPE

cleaning methods and precautions for surface types:

stainless steel, chrome and aluminium

plastics, vinyls and laminates

ceramic, porcelain, stone and concrete

glass

textiles

common types of soiling on furniture and fittings and methods to remove

functions and features of cleaning equipment, safe use, routine maintenance and storage

selection, use, care and storage of microfibre equipment

types of cleaning agents - their purpose, action, correct use, precautions, safe handling, storage and disposal:

detergents

sanitisers

disinfectants

solvents

abrasives

cleaning principles:

cleaning agent, time, agitation and temperature

significance of pH value of cleaning agents

sequence and direction of cleaning

achieve results while doing no harm

selection, use, care and storage of microfibre equipment

techniques for cleaning correctly and safely:

selection of appropriate equipment

adjusting equipment for operator height

operating posture and movements

environmentally sustainable work practices and compliance with environmental regulations:

storage and disposal of cleaning agents

ways of minimising negative environmental impact

conserving energy and water

recycling

waste disposal:

general waste

hazardous waste

recyclable waste

organic and green waste

used materials and cleaning agents.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

industry-standard cleaning equipment

appropriate PPE

manufacturer’s instructions and workplace documents.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCLO3112 Clean walls, ceilings and fittings

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 17.0. Editorial corrections in the Knowledge Evidence.
Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is not equivalent to CPPCLO3040 Clean ceiling surfaces and fittings.

Application

This unit specifies the skills and knowledge required to undertake regular or periodic cleaning of walls, ceiling surfaces and their fittings from ground level. It includes assessing the walls, ceilings and fittings to identify the type of soil present, and then selecting cleaning methods, equipment and cleaning agents. Walls, ceiling and fitting surfaces are cleaned using standard and extension equipment to ensure they are free from soil, cobwebs and dust.

Ceiling surfaces can be flat, suspended or raked, and made of hard or absorbent materials. Fittings include audiovisual equipment, cameras, ceiling fans, ceiling roses, cornices, lighting tracks, pendant lighting, recessed lights, skylights, sprinkler systems, vents and grilles.

This unit applies to cleaning industry personnel who work alone or in teams in commercial and domestic sites. They use a range of cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine cleaning activities and provide solutions to predictable and sometimes unpredictable problems.

All work must be carried out in accordance with relevant state/territory legislation and regulations, including work health and safety (WHS), and codes of practice as well as organisational procedures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Cleaning

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare to clean walls, ceilings and fittings.	1.1	Identify cleaning requirements and worksite access and security procedures and, if needed, clarify issues with supervisor, team member or client.
1.2	Select, check for fit and serviceability, and use personal protective equipment (PPE) according to WHS and job requirements.
1.3	Identify site hazards and risks, position safety signage and barriers and cover floor, furniture and equipment with drop sheets according to WHS and job requirements.
1.4	Check and document pre-existing damage to walls, ceilings and fittings according to organisational requirements.
1.5	Confirm material composition of surfaces and fittings and soil types to determine appropriate cleaning procedures.
1.6	Select the appropriate equipment and cleaning agents and confirm requirements for safe use according to manufacturer instructions.
1.7	Determine sequence of tasks for maximum hygiene and efficiency of cleaning.
2	Clean walls and ceilings from ground level.	2.1	Pre-clean by removing cobwebs and dry dust from walls and ceiling and vacuuming difficult to reach areas.
2.2	Remove soil using equipment and cleaning agents according to manufacturer recommendations and WHS requirements.
2.3	Check that glass surfaces, surrounding areas and floor are free of cleaning agents, water and soil and remove, if necessary, according to job requirements.
3	Clean fittings.	3.1	Remove cobwebs and dry dust from fittings and dry wipe using appropriate equipment according to job requirements.
3.2	Remove soil using appropriate equipment and cleaning agents according to manufacturer recommendations and WHS requirements.
3.3	Remove soil from delicate surfaces using appropriate equipment according to manufacturer and WHS requirements.
4	Complete work activities.	4.1	Tidy work area, remove safety signage, barriers and protective covers and dispose of soil and waste in accordance with WHS and environmental requirements.
4.2	Safely clean and/or dispose of PPE as required by organisational standards.
4.3	Check cleaning equipment for faults, wear or damage and report in accordance with organisational requirements.
4.4	Record site cleaning and store cleaning equipment and materials in accordance with organisational requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret safety signs and symbols in work area and on cleaning agent labels

numeracy skills to measure quantities of cleaning agents.

Unit Mapping Information

Supersedes and is not equivalent to CPPCLO3040 Clean ceiling surfaces and fittings.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCLO3112 Clean walls, ceilings and fittings

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 17.0. Editorial corrections in the Knowledge Evidence.
Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is not equivalent to CPPCLO3040 Clean ceiling surfaces and fittings.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

dusting, cobwebbing and removing soil from one ceiling and associated walls

cleaning four of the following fittings from ground level:

audiovisual equipment

ceiling fan

skylight

ceiling rose and cornice

sprinkler system

pendant lighting

vent or grille.

Candidates must clean each on at least two occasions.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

personal and site security procedures and requirements:

site access - security cards, codes and keys

areas of the worksite not to be accessed

alarm activation and deactivation

maintaining client privacy and confidentiality

contingencies if personal safety at risk

types of hazards and risks and ways to control:

work health and safety (WHS) requirements

Safe Work Australia regulations and guidelines

job safety analyses (JSAs) and safe work method statements (SWMS)

manufacturer instructions and safety data sheets (SDS)

types of personal protective equipment (PPE) and correct selection, care, use and disposal

slips, trips, falls and spills

manual-handling techniques when carrying, lifting, pushing and pulling

identification and safe practices with hazardous materials on site

correct use of signage, barriers, containment and engineering controls and PPE

safe use of electrical equipment

organisational requirements for:

reporting incidents - accidents and injury, damage to or breakages in the cleaning area or cleaning equipment, theft and threats to personal security and breaches of site security

procedures for checking equipment operation and safety

use of cleaning equipment, cleaning agents, consumables and PPE

cleaning methods and precautions for surface types:

plaster

stainless steel, chrome and aluminium

plastics, vinyls and laminates

ceramic, porcelain, stone and concrete

glass

cleaning methods and precautions for soil, cobwebs and dust

functions and features of standard and extension cleaning equipment, safe use, routine maintenance and storage:

cloths and sponges

microfibre equipment and cloths

dust mops, flat mops and cobwebbers

lamb’s wool applicators

vacuum cleaner and accessories

types of cleaning agents - their purpose, action, correct use, precautions, safe handling, storage and disposal:

purified water

detergents

surfactants

sanitisers

disinfectants

solvents

abrasives

cleaning principles:

cleaning agent, time, agitation and temperature

significance of pH value of cleaning agents

sequence and direction of cleaning

achieve results while doing no harm

environmentally sustainable work practices and compliance with environmental regulations:

storage and disposal of cleaning agents

ways of minimising negative environmental impact

conserving energy and water

recycling

waste disposal:

general waste

hazardous waste

recyclable waste

organic and green waste

used materials and cleaning agents.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

industry-standard cleaning equipment

appropriate PPE

manufacturer’s instructions and workplace documents.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCLO3113 Clean food-handling areas and equipment

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 17.0. Editorial corrections in the Knowledge Evidence.
Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCLO3038 Clean food-handling areas.

Application

This unit specifies the skills and knowledge required to undertake regular or periodic cleaning of areas where food is received, inspected, stored, handled, prepared, processed, packaged or transported, including food courts, kitchens or food-processing areas.

It includes assessing the extent of the cleaning task and selecting and using the required cleaning methods, equipment and cleaning agents.

This unit applies to cleaning industry personnel who work alone or in teams. They use a range of cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine cleaning activities and provide solutions to predictable and sometimes unpredictable problems.

All work must be carried out in accordance with relevant state/territory legislation and regulations, including work health and safety (WHS), and codes of practice as well as organisational procedures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Cleaning

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare to clean food-handling areas.	1.1	Identify cleaning requirements and worksite access and security procedures and, if needed, clarify issues with supervisor, team member or client.
1.2	Maintain personal hygiene and select, check for fit and serviceability and use personal protective equipment (PPE) according to WHS and job requirements.
1.3	Identify site hazards and risks, position safety signage and barriers and cover items and areas requiring protection according to WHS and job requirements.
1.4	Check and document pre-existing damage to areas and equipment according to organisational requirements.
1.5	Determine appropriate cleaning and sanitising required based on type of equipment and surfaces, and soil types.
1.6	Select the appropriate equipment and cleaning agents and confirm requirements for safe use according to manufacturer instructions.
1.7	Determine sequence of tasks for maximum hygiene and efficiency of area cleaning.
2	Clean and sanitise food-handling surfaces and equipment.	2.1	Move and protect items that impede cleaning activities according to WHS and job requirements.
2.2	Pre-clean by removing superficial soil and debris from food-handling surfaces prior to applying selected cleaning method.
2.3	Use appropriate cleaning methods and equipment to clean food-handling surfaces according to WHS, manufacturer recommendations and job requirements.
2.4	Sanitise food-handling equipment and surfaces according to manufacturer specifications and job requirements.
3	Complete work activities.	3.1	Empty, clean and sanitise rubbish bins and insert new bin liners according to WHS and job requirements.
3.2	Tidy work area, remove safety signage and barriers and dispose of soil and waste in accordance with WHS and environmental requirements.
3.3	Clean and/or dispose of PPE as required by organisational standards.
3.4	Replenish consumables and supplies, if required, according to job and organisational requirements.
3.5	Check cleaning equipment for faults, wear or damage and report in accordance with organisational requirements.
3.6	Report condition of equipment or surfaces inconsistent with food-safety according to hygiene and organisational requirements.
3.7	Record site cleaning and store cleaning equipment and materials in accordance with organisational requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret safety signs and symbols in work area and on cleaning agent labels

numeracy skills to measure quantities of cleaning agents.

Unit Mapping Information

Supersedes and is equivalent to CPPCLO3038 Clean food-handling areas.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCLO3113 Clean food-handling areas and equipment

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 17.0. Editorial corrections in the Knowledge Evidence.
Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCLO3038 Clean food-handling areas.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

cleaning two of the following food-handling areas:

a commercial food-preparation area

a commercial food-processing area

an office kitchenette

a residential kitchen

a public food court.

Candidates must clean each selected food-handling area on at least two occasions.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

aspects of the following standard relevant to cleaning food premises, fixtures, fittings and equipment:

Food Safety Standard 3.2.2., Division 5 – Cleaning, sanitising and maintenance

personal and site security procedures and requirements:

site access - security cards, codes and keys

areas of the worksite not to be accessed

alarm activation and deactivation

maintaining client privacy and confidentiality

contingencies if personal safety at risk

types of hazards and risks and ways to control:

work health and safety (WHS) requirements

Safe Work Australia regulations and guidelines

job safety analyses (JSAs) and safe work method statements (SWMS)

manufacturer instructions and safety data sheets (SDS)

types of personal protective equipment (PPE) and correct selection, care, use and disposal

slips, trips, falls and spills

manual-handling techniques when carrying, lifting, pushing and pulling

identification and safe practices with hazardous materials on site

correct use of signage, barriers, containment and engineering controls and PPE

safe use of electrical equipment

organisational requirements for:

reporting incidents - accidents and injury, damage to or breakages in the cleaning area or cleaning equipment, theft and threats to personal security and breaches of site security

procedures for checking equipment operation and safety

use of cleaning equipment, cleaning agents, consumables and PPE

cleaning methods and precautions for surface types:

stainless steel, chrome and aluminium

plastics, vinyls, laminates and rubber

ceramic, porcelain, stone and concrete

glass

common types of soil in food-handling areas and methods to remove:

dust and dirt, oil/grease, raw and cooked food, and beverages

adhered and built-up soils

functions, features, safe use, care and storage of cleaning equipment:

wet and dry mops

brushes and brooms

cloths

selection, use, care and storage of microfibre equipment

types of cleaning agents - their purpose, action, correct use, precautions, safe handling, storage and disposal:

detergents

sanitisers

disinfectants

solvents

abrasives

cleaning principles:

cleaning agent, time, agitation, temperature

significance of pH value of cleaning agents

sequence and direction of cleaning

achieve results while doing no harm

environmentally sustainable work practices and compliance with environmental regulations:

storage and disposal of cleaning agents

ways of minimising negative environmental impact

conserving energy and water

recycling

waste disposal:

general waste

hazardous waste

recyclable waste

organic and green waste

used materials and cleaning agents.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

industry-standard cleaning equipment

appropriate PPE

manufacturer’s instructions and workplace documents.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCLO3114 Clean specialised clean-room environments

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 17.0. Editorial corrections in the Knowledge Evidence.
Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCLO3014 Maintain clean-room environments.

Application

This unit specifies the skills and knowledge required to clean specialised clean-room environments housing electronic and other sensitive equipment. It covers assessing the extent of the cleaning task and selecting and using the methods, equipment and cleaning agents required for the task.

Clean-rooms may be used for specialised laboratories, computer installations, computer equipment repairs and telecommunication systems as well as manufacturing electronic components and food in sterile rooms. Some clean-rooms may be pressurised to reduce the amount of dust entering the room.

This unit applies to cleaning industry personnel who work alone or in teams. They use a range of cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine cleaning activities and provide solutions to predictable and sometimes unpredictable problems.

All work must be carried out in accordance with relevant state/territory legislation and regulations, including work health and safety (WHS), and codes of practice as well as organisational procedures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Cleaning

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Assess area to be cleaned.	1.1	Identify cleaning requirements and worksite access and security procedures and, if needed, clarify issues with supervisor, team member or client.
1.2	Select, check for fit and serviceability, and use personal protective equipment (PPE) according to WHS and job requirements.
1.3	Identify site hazards and risks, and position safety signage and barriers according to WHS and job requirements.
1.4	Check and document pre-existing damage to areas and equipment according to organisational requirements.
1.5	Determine appropriate cleaning procedures required based on type of equipment and surfaces, and soil types.
1.6	Select the appropriate equipment and cleaning agents and confirm requirements for safe use according to manufacturer instructions.
1.7	Plan and sequence cleaning tasks and procedures according to job, WHS and organisational requirements.
2	Implement cleaning plan.	2.1	Move and protect items that impede cleaning activities according to WHS and job requirements.
2.2	Remove soil and clean surfaces using selected equipment, cleaning agents and methods according to manufacturer specifications, WHS and organisational requirements.
2.3	Clean fittings using methods that minimise damage caused by electrostatic or electromagnetic contamination and loosening of cables or wiring according to manufacturer specifications, WHS and organisational requirements.
3	Complete work activities.	3.1	Tidy work area, remove safety signage and barriers and dispose of soil and waste in accordance with WHS and environmental requirements.
3.2	Safely clean and/or dispose of PPE as required by organisational standards.
3.3	Check cleaning equipment for faults, wear or damage and report in accordance with organisational requirements.
3.4	Record site cleaning and store cleaning equipment and materials in accordance with organisational requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret safety signs and symbols in work area and on cleaning agent labels

numeracy skills to measure quantities of cleaning agents.

Unit Mapping Information

Supersedes and is equivalent to CPPCLO3014 Maintain clean-room environments.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCLO3114 Clean specialised clean-room environments

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 17.0. Editorial corrections in the Knowledge Evidence.
Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCLO3014 Maintain clean-room environments.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

cleaning two different clean-room environments:

at least four of the following:

workstation

bench top

cabling

ceiling

equipment casing

hard floor surface

soft floor surfaces such as special dust-catching carpets.

at least four of the following fittings:

cameras

furniture

glass

lights

monitors

skylights

smoke detectors

sprinkler systems

vents and grilles.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

personal and site security procedures and requirements:

site access - security cards, codes and keys

areas of the worksite not to be accessed

alarm activation and deactivation

maintaining client privacy and confidentiality

contingencies if personal safety at risk

types of hazards and risks and ways to control:

work health and safety (WHS) requirements

Safe Work Australia regulations and guidelines

job safety analyses (JSAs) and safe work method statements (SWMS)

manufacturer instructions and safety data sheets (SDS)

types of personal protective equipment (PPE) and correct selection, care, use and disposal

slips, trips, falls and spills

manual-handling techniques when carrying, lifting, pushing and pulling

identification and safe practices with hazardous materials on site

correct use of signage, barriers, containment and engineering controls and PPE

safe use of electrical equipment

organisational requirements for:

reporting incidents - accidents and injury, damage to or breakages in the cleaning area or cleaning equipment, theft and threats to personal security and breaches of site security

procedures for checking equipment operation and safety

use of cleaning equipment, cleaning agents, consumables and PPE

cleaning methods and precautions for clean-rooms:

impact of dust, moisture, electrical current and magnetic fields on sensitive electronic equipment

methods of cleaning plastic, vinyl, laminate, rubber, metal and glass surfaces

functions and features of cleaning equipment, safe use and storage of cleaning equipment:

cleaning trolleys

buckets, brooms and dustpans

damp and dust mops

vacuum cleaners and accessories

buffing machines with brushes and pads

extension poles

glass cleaning equipment

lint-free and anti-static cleaning cloths

selection, use, care and storage of microfibre equipment

scourers

types of cleaning agents suitable for using with sensitive equipment- their purpose, action, correct use, precautions, safe handling, storage and disposal:

purified water

detergents

surfactants

sanitisers

disinfectants

solvents

abrasives

cleaning principles:

cleaning agent, time, agitation and temperature

significance of pH value of cleaning agents

sequence and direction of cleaning

achieve results while doing no harm

environmentally sustainable work practices and compliance with environmental regulations:

storage and disposal of cleaning agents

ways of minimising negative environmental impact

conserving energy and water

recycling

waste disposal:

general waste

hazardous waste

recyclable waste

organic and green waste

used materials and cleaning agents.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

industry-standard cleaning equipment

appropriate PPE

manufacturer’s instructions and workplace documents.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCLO3115 Clean industrial machinery

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 17.0. Editorial corrections in the Knowledge Evidence.
Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCLO3021 Clean industrial machinery.

Application

This unit specifies the skills and knowledge required to perform regular and perioding cleaning of industrial machinery. It covers assessing the extent of the cleaning task and selecting the required cleaning methods, equipment and cleaning agents.

It applies to machinery cleaning in industrial, civil construction, manufacturing and mining environments. Machinery may include bottle-making machines, concrete-making machines, earth-moving equipment, food-processing machines and equipment, mining industry equipment, trucks or welders.

This unit applies to cleaning industry personnel who work alone or in teams. They use a range of cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine cleaning activities and provide solutions to predictable and sometimes unpredictable problems.

All work must be carried out in accordance with relevant state/territory legislation and regulations, including work health and safety (WHS), and codes of practice as well as organisational procedures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Cleaning

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare to clean industrial machinery.	1.1	Identify cleaning requirements and worksite access and security procedures and, if needed, clarify issues with supervisor, team member or client.
1.2	Select, check for fit and serviceability, and use personal protective equipment (PPE) according to WHS and job requirements.
1.3	Identify site hazards and risks, position safety signage and barriers and cover items and areas requiring protection from damage according to WHS and job requirements.
1.4	Check and document pre-existing damage on machinery according to organisational requirements.
1.5	Determine appropriate cleaning and sanitising required based on type of machinery and surfaces, and soil types.
1.6	Select the appropriate equipment and cleaning agents and confirm requirements for safe use according to manufacturer instructions.
1.7	Determine sequence of tasks for maximum hygiene and efficiency of cleaning.
2	Conduct cleaning tasks.	2.1	Pre-treat heavily soiled areas according to manufacturer specifications, WHS and organisational requirements.
2.2	Use appropriate cleaning methods to clean machinery according to manufacturer recommendations and job requirements.
2.3	Inspect machinery for residual soil and spot clean according to organisational requirements.
2.4	Sanitise surfaces that contact food in accordance with job requirements and hygiene standards.
3	Complete work activities.	3.1	Tidy work area, remove safety signage and barriers and dispose of soil and waste in accordance with WHS and environmental requirements.
3.2	Safely clean and/or dispose of PPE as required by organisational standards.
3.3	Check cleaning equipment for faults, wear or damage and report in accordance with organisational requirements.
3.4	Record site cleaning and store cleaning equipment and materials in accordance with organisational requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret safety signs and symbols in work area and on cleaning agent labels

numeracy skills to measure quantities of cleaning agents.

Unit Mapping Information

Supersedes and is equivalent to CPPCLO3021 Clean industrial machinery.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCLO3115 Clean industrial machinery

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 17.0. Editorial corrections in the Knowledge Evidence.
Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCLO3021 Clean industrial machinery.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

cleaning at least two different types of machinery in one of the following environments:

manufacturing industry

civil construction

food and beverage manufacturing or processing

mining industry.

The candidate must demonstrate appropriate use of each of the following methods when cleaning the selected machinery:

pre-spraying and spot cleaning

scrubbing

hosing or pressure washing

washing and rinsing

air blowing

wet and dry wiping.

Candidates must clean each selected type of machinery on at least two occasions.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

aspects of the following standard relevant to cleaning food and industrial machinery:

Food Safety Standard 3.2.2., Division 5 – Cleaning, sanitising and maintenance

personal and site security procedures and requirements:

site access - security cards, codes and keys

areas of the worksite not to be accessed

alarm activation and deactivation

maintaining client privacy and confidentiality

contingencies if personal safety at risk

types of hazards and risks and ways to control:

work health and safety (WHS) requirements

Safe Work Australia regulations and guidelines

job safety analyses (JSAs) and safe work method statements (SWMS)

manufacturer instructions and safety data sheets (SDS)

types of personal protective equipment (PPE) and correct selection, care, use and disposal

slips, trips, falls and spills

manual-handling techniques when carrying, lifting, pushing and pulling

identification and safe practices with hazardous materials on site

correct use of signage, barriers, containment and engineering controls and PPE

safe use of electrical equipment

organisational requirements for:

reporting incidents - accidents and injury, damage to or breakages in the cleaning area or cleaning equipment, theft and threats to personal security and breaches of site security

procedures for checking equipment operation and safety

use of cleaning equipment, cleaning agents, consumables and PPE

cleaning methods and precautions for machinery types

types of soil found on industrial machinery:

exhaust, soot, oil and grease

food and food scraps

functions, features, safe use, routine maintenance and storage of cleaning equipment:

air blowers

brooms

cloths

high-pressure water cleaning units

hoses

squeegees

selection, use, care and storage of microfibre equipment

types of cleaning agents - their purpose, action, correct use, precautions, safe handling, storage and disposal:

purified water

detergents

surfactants

sanitisers

disinfectants

solvents

abrasives

cleaning principles:

cleaning agent, time, agitation and temperature

significance of pH value of cleaning agents

sequence and direction of cleaning

achieve results while doing no harm

environmentally sustainable work practices and compliance with environmental regulations:

storage and disposal of cleaning agents

ways of minimising negative environmental impact

conserving energy and water

recycling

waste disposal:

general waste

hazardous waste

recyclable waste

organic and green waste

used materials and cleaning agents.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

industry-standard cleaning equipment

appropriate PPE

manufacturer’s instructions and workplace documents.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCLO4100 Organise and monitor cleaning tasks

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCLO4022 Schedule and monitor cleaning tasks.

Application

This unit specifies the skills and knowledge required to assess job requirements and organise and allocate staff and resources to meet agreed cleaning service requirements.

The unit involves identifying the staff and methods required for an agreed regular or periodic cleaning service. It includes assessing the site and applying knowledge of cleaning methods to determine the skills, equipment and supplies required. It includes preparing work schedules and monitoring compliance with the task specifications and the level of client satisfaction.

It applies to managers or supervisors with responsibility for a small team in a range of commercial and domestic worksites.

This unit is suitable for cleaning industry personnel who use well-developed cognitive, technical and communication skills and a broad knowledge base to select and apply specialist methods, tools, materials and information in operational cleaning management contexts. They complete routine and non-routine activities and provide and transmit solutions to a variety of predictable and sometimes unpredictable problems.

All work must be carried out in accordance with relevant state/territory legislation and regulations, including work health and safety (WHS), and codes of practice as well as organisational procedures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Cleaning

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Determine cleaning service requirements.	1.1	Discuss and clarify with client or nominated representative scope of cleaning work according to organisational requirements.
1.2	Access worksite to assess hazards and risks and establish required control measures according to organisational and WHS requirements.
1.3	Determine cleaning methods required and develop plan of work to meet service requirements according to job, organisational and WHS requirements.
1.4	Clarify and confirm reporting procedures according to organisational requirements.
1.5	Document and convey to client job scope, cleaning methods, schedule and risk management according to organisational requirements.
1.6	Arrange access to worksite for cleaning staff according to job and organisational requirements.
2	Provide resources to support cleaning service.	2.1	Determine shift arrangements, number of cleaners and specific skill levels required to meet agreed cleaning service requirements.
2.2	Determine shortfalls in number, skills and availability of cleaners and organise staff schedules or propose recruitment strategies according to award or enterprise agreements and organisational requirements.
2.3	Determine and supply equipment, personal protective equipment (PPE), cleaning agents and consumables according to job requirements.
3	Implement system for monitoring compliance with cleaning service agreement.	3.1	Prepare and display cleaning schedule checklists at worksite, as required, and brief cleaning team on task and service requirements.
3.2	Confirm cleaning team members' understanding of task, performance standards and responsibilities according to organisational requirements.
3.3	Prepare worksite audit schedule and checklist according to service and organisational requirements.
3.4	Monitor cleaners’ performance and adjust work practices, as needed, according to job and organisational requirements.
3.5	Conduct regular worksite audits to determine levels of client satisfaction and respond to any changes in requirements.
3.6	Prepare client reports according to agreed job and organisational requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret policies and procedures related to cleaning services, manufacturer information about equipment and cleaning materials, cleaning terminology and safety procedures.

Unit Mapping Information

Supersedes and is equivalent to CPPCLO4022 Schedule and monitor cleaning tasks.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCLO4100 Organise and monitor cleaning tasks

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCLO4022 Schedule and monitor cleaning tasks.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

planning a regular cleaning service and determining required resources for:

one amenity area

one food court

one general office area

one retail area.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

aspects of the following relevant to organising and monitoring a cleaning service:

work health and safety (WHS) requirements

Safe Work Australia regulations and guidelines

job safety analyses (JSAs) and safe work method statements (SWMS)

manufacturer instructions and safety data sheets (SDS)

workers’ compensation, industrial relations, Equal Employment Opportunity (EEO), anti-discrimination and privacy

Fair Work Act 2009 and the Fair Work Regulations 2009

provisions of relevant awards and workplace agreements

Environment Protection Authority (EPA) and local requirements for prescribed waste disposal

personal and site security procedures and requirements:

site access - security cards, codes and keys

areas of the worksite not to be accessed

alarm activation and deactivation

maintaining client privacy and confidentiality

contingencies if personal safety at risk

types of hazards and risks and ways to control:

types of personal protective equipment (PPE) and correct selection, care, use and disposal

slips, trips, falls and spills

manual-handling techniques when carrying, lifting, pushing and pulling

identification and safe practices with asbestos on site

correct use of signage, barriers, containment and engineering controls and PPE

safe use of electrical equipment

responsibilities of cleaning staff - personal hygiene, and reporting personal health conditions and illness

organisational requirements for:

quality cleaning standards

scheduling and recruiting cleaning staff

monitoring and managing work performance

communication with staff and clients

communicating and clarifying work requirements

procedures for checking equipment operation and safety

use of cleaning equipment, cleaning agents, consumables and PPE

reporting incidents - accidents and injury, damage to or breakages in the cleaning area or cleaning equipment, theft and threats to personal security

considerations for scope of cleaning service:

client activities at the worksite during scheduled cleaning times

site accessibility

site hazards and risks

time limitations

skills of work unit or team

team member level of literacy and communication skills

amount of cleaning anticipated

requirements of cleaning methods and precautions for surface types

functions, features, safe use, routine maintenance and storage of cleaning equipment

types of cleaning agents - their purpose, action, correct use, precautions, safe handling, storage and disposal

cleaning principles:

cleaning agent, time, agitation and temperature

significance of pH value of cleaning agents

sequence and direction of cleaning

achieve results while doing no harm

environmentally sustainable work practices and compliance with environmental regulations:

ways of minimising negative environmental impact

conserving energy and water

recycling

waste disposal:

general waste

prescribed waste

syringes and sharps

recyclable waste

organic and green waste

used materials and cleaning agents.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

client work order, instructions or service agreement

organisational documentation, policies and procedures

relevant awards and workplace agreements.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCLO4101 Estimate and quote cleaning service

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCLO4025 Provide quotation for cleaning services.

Application

This unit specifies the skills and knowledge required to assess client and job requirements, determine resources needed and calculate costs in order to develop quotations for regular, periodic or specialised cleaning services. Comprehensive knowledge is required of the range of cleaning methods available, the use of cleaning equipment and cleaning products, the associated human resource requirements, and the organisation's quoting policies and procedures.

The unit supports cleaning personnel who liaise with clients. It applies in a range of commercial and domestic worksites.

This unit is suitable for cleaning industry personnel who use well-developed cognitive, technical and communication skills and a broad knowledge base to select and apply specialist methods, tools, materials and information in operational cleaning management contexts. They complete routine and non-routine activities and provide and transmit solutions to a variety of predictable and sometimes unpredictable problems.

All work must be carried out in accordance with relevant state/territory legislation and regulations, including work health and safety (WHS), and codes of practice as well as organisational procedures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Cleaning

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Assess and calculate cost of services.	1.1	Obtain and record client and worksite location details, and, if needed, insurance contact details.
1.2	Scope cleaning requirements and record details noting inclusions and exclusions according to job and organisational requirements.
1.3	Develop and document a proposed work schedule and performance standards for the job.
1.4	Estimate required labour, materials and equipment according to job and organisational requirements.
1.5	Calculate costs, taxes and profit margin according to organisational requirements.
1.6	Check and record calculations according to organisational requirements.
2	Provide quotation to client.	2.1	Write up quotation that includes details of service deliverables and performance indicators, costs, conditions and limitations according to organisational requirements.
2.2	Present quote to the client according to organisational requirements.
2.3	Respond to client feedback and offer options, with secondary quotations if needed, according to organisational requirements.
2.4	Record details of quotations and file according to organisational requirements.
3	Respond to request for variation of existing contract.	3.1	Confirm authorisation to respond to a client request for variation to contract according to organisational requirements.
3.2	Assess variation requests against existing contract conditions, additional work required and capacity to respond according to organisational requirements.
3.3	Prepare costing and quotation for requested changes according to organisational requirements.
3.4	Update client record and details of quotation according to organisational requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret company policies and procedures related to estimating, costing and quoting for cleaning services, cleaning terminology, safety procedures and equipment manuals.

Unit Mapping Information

Supersedes and is equivalent to CPPCLO4025 Provide quotation for cleaning services.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCLO4101 Estimate and quote cleaning service

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCLO4025 Provide quotation for cleaning services.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

preparing separate quotations for two of the following:

regular fortnightly cleaning services for a residence that includes a kitchen, a bathroom, three carpeted bedrooms and a timber floored living area

regular daily cleaning services for a commercial worksite that includes a kitchen, amenities and a general office area

a periodic cleaning service for a commercial worksite that includes a hard floor restoration and a restorative carpet clean

restoration of a residence damaged by water or fire.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

aspects of the following relevant to estimating and quoting a cleaning service:

consumer protection laws that relate to providing quotations

awards and workplace agreements

Environment Protection Authority (EPA) and local requirements for prescribed waste disposal

personal and site security procedures and requirements:

site access - security cards, codes and keys

areas of the work site not to be accessed

alarm activation and deactivation

maintaining client privacy and confidentiality

contingencies if personal safety at risk

types of hazards and risks and ways to control:

Safe Work Australia regulations and guidelines

job safety analyses (JSAs) and safe work method statements (SWMS)

manufacturer instructions and safety data sheets (SDS)

types of personal protective equipment (PPE) and correct selection, care, use and disposal

slips, trips, falls and spills

manual-handling techniques when carrying, lifting, pushing and pulling

identification and safe practices with asbestos on site

correct use of signage, barriers, containment and engineering controls and PPE

safe use of electrical equipment

responsibilities of cleaning staff - personal hygiene, and reporting personal health conditions and illness

organisational requirements for:

communication with staff and clients

conditions and limitations of quotation - dates, variations, fees and payment

methods of customer accepting quotation

standard quotation formats and inclusion and exclusion statements

quotation systems and procedures

costs of services

product suppliers, mark-up rates and procedures

preferred supplier arrangements

requirements of cleaning methods and precautions for surface types

functions, features, safe use, routine maintenance and storage of cleaning equipment

types of cleaning products - their purpose, action, correct use, precautions, safe handling, storage and disposal

environmentally sustainable work practices and compliance with environmental regulations:

ways of minimising negative environmental impact

conserving energy and water

recycling

waste disposal:

general waste

syringes and sharps

recyclable waste

organic and green waste

used materials and cleaning agents

disposal of prescribed waste.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

client work order, instructions or service agreement

organisational documentation, policies and procedures

relevant awards and workplace agreements.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCLO4102 Supervise cleaning staff

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Newly created unit.

Application

This unit specifies the skills and knowledge required to organise and monitor staffing levels and rosters, schedule and allocate staff to tasks, monitor and address staff performance issues, and maintain staff records. It applies to personnel responsible for supervising others as part of their role in meeting regular or periodic service agreements, ensuring that all work meets quality expectations and is carried out according to relevant legislation and organisational policies and procedures.

This unit is suitable for cleaning industry personnel who use well-developed cognitive, technical and communication skills and a broad knowledge base to select and apply specialist methods, tools, materials and information in operational cleaning management contexts. They complete routine and non-routine activities and provide and transmit solutions to a variety of predictable and sometimes unpredictable problems.

All work must be carried out in accordance with relevant state/territory legislation and regulations, including work health and safety (WHS), and codes of practice as well as organisational procedures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Cleaning

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Roster and monitor staffing levels and workload.	1.1	Develop staff rosters according to skill and availability requirements, WHS requirements, award or enterprise agreements and organisational requirements.
1.2	Monitor staff workload and assist staff to meet task responsibilities according to job and organisational requirements.
1.3	Maintain staffing levels to meet job requirements within organisational budget.
1.4	Provide feedback on rostering and staffing issues to appropriate personnel, as required.
2	Monitor and support individual and team performance.	2.1	Monitor work performance of individual staff and teams regularly according to job and organisational requirements.
2.2	Provide constructive feedback using accessible language to individual staff and teams according to organisational requirements.
2.3	Identify and address unsatisfactory performance according to organisational requirements and relevant legislation.
2.4	Maintain records according to organisational and legislative requirements.
2.5	Seek specialist advice, where required, according to organisational and legislative requirements.
3	Support employee development.	3.1	Recognise expertise of staff when allocating tasks according to job and organisational requirements.
3.2	Assist staff to identify their own skills and knowledge in relation to current job roles and career development.
3.3	Develop learning and development options in consultation with staff according to organisational requirements.
4	Maintain staffing records.	4.1	Create and maintain staff records according to organisational procedures and relevant legislation.
4.2	Maintain security and confidentiality of staff records according to organisational procedures and relevant legislation.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret company policies and procedures and legislation and regulations related to staffing.

Unit Mapping Information

No equivalent unit.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCLO4102 Supervise cleaning staff

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Newly created unit.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

developing a monthly roster for a team of four cleaners with different skills and availability to clean a general office area with associated kitchenette and male and female toilets

monitoring the work performance of two staff members working on periodic cleaning jobs and advising about learning and development opportunities

developing a strategy to address unsatisfactory performance for one staff member.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

aspects of the following relevant to cleaning supervisors:

workers’ compensation, industrial relations, Equal Employment Opportunity (EEO), anti-discrimination and privacy legislation

Fair Work Act 2009 and the Fair Work Regulations 2009

provisions of relevant awards and workplace agreements

human resource principles in relation to:

maintaining staffing levels and rostering

monitoring and addressing performance

learning and development

compensation and benefits

human resource record keeping

organisational requirements for:

quality cleaning standards

scheduling and recruiting cleaning staff

monitoring and managing work performance

communication with staff and clients

communicating and clarifying work requirements

position descriptions for cleaning staff

strengths and weaknesses of strategies for addressing staff skill, availability and performance:

revising work schedules

flexible work arrangements

reallocating tasks

training and mentoring

sourcing additional and new staff

factors that impact on individual work performance and mitigation strategies:

attendance

general standard of work

completing assigned tasks according to timeframes

following work schedules

job planning

attitude to clients and team members

cultural factors

interpersonal conflict

following administrative procedures

understanding work requirements

methods for assessing staff expertise and learning and development requirements according to current job roles and career development goals

learning and development options to support staff, including additional training, recognition processes and future career pathways

career pathways in the cleaning industry.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

client work order, instructions or service agreement

organisational documentation, policies and procedures

relevant awards and workplace agreements.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCLO4103 Work collaboratively in specialty cleaning and restoration

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Newly created unit.

Application

This unit specifies the skills and knowledge required to establish and implement collaborative practice in specialty cleaning and restoration.

The unit applies to experienced cleaning technicians responding to jobs in commercial and domestic sites following an event such as fire, flood, sewage contamination, crime or an unattended death. They liaise with clients including insurers, loss assessors, property owners and tenants. They are also required to work with tradespeople and emergency services as well as those affected by the event to plan and implement specialty cleaning and restoration, while maintaining security and respecting privacy in unpredictable and potentially distressing and dangerous situations. They may also seek specialist advice regarding the job where required.

This unit is suitable for cleaning industry personnel who use well-developed cognitive, technical and communication skills and a broad knowledge base to select and apply specialist methods, tools, materials and information in operational cleaning management contexts. They complete routine and non-routine activities and provide and transmit solutions to a variety of predictable and sometimes unpredictable problems.

All work must be carried out in accordance with relevant state/territory legislation and regulations, including work health and safety (WHS), and codes of practice as well as organisational procedures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Cleaning

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Assess site damage.	1.1	Contact insurer or loss assessor to determine the details of the site and the scope of the restoration work required according to organisational requirements.
1.2	Contact the person in charge at site, building owner or client to clarify and access site areas to be remediated according to organisational requirements.
1.3	Seek information about the event, the building construction, materials and methods to determine site restoration requirements according to organisational requirements and scope of responsibility.
1.4	Assess site hazards, risks and contamination and determine and communicate required control measures, including containment and engineering controls, according to WHS requirements.
1.5	Determine and seek the need for specialist advice in a timely manner according to organisational requirements and scope of responsibility.
1.6	Communicate restoration plan to owner or insurer and seek approval to proceed according to organisational requirements.
2	Implement collaborative approach to restoration activities.	2.1	Communicate respectfully with those affected by the event according to ethical and organisational requirements.
2.2	Adhere to established chain of command at the site to ensure safety of self and others.
2.3	Apply ethical approaches to information sharing and privacy according to legal and organisational requirements.
2.4	Work in conjunction with relevant tradespeople to implement restoration activities according to restoration plan, WHS and organisational requirements.
3	Complete restoration activities.	3.1	Determine the need for post-restoration testing and, if required, arrange testing to be undertaken by relevant specialists according to organisational procedures.
3.2	Determine further action required based on evaluation and advice.
3.3	Liaise with client to determine if independent verification or sign-off is required and record response according to organisational procedures.
3.4	Advise client, building owner or insurer of the results of the restoration and record according to organisational procedures.
3.5	Debrief with specialist personnel according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCLO4103 Work collaboratively in specialty cleaning and restoration

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Newly created unit.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

planning specialty cleaning and restoration of at least two of the following:

a smoke and fire affected site

a water damaged site

decontamination of a site with an unattended death.

Each restoration plan must identify, liaise with and work in conjunction with relevant people, including an insurer, a property owner and one tradesperson.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

aspects of the following relevant to working in specialty cleaning and restoration:

Safe Work Australia regulations and guidelines

job safety analyses (JSAs) and safe work method statements (SWMS)

manufacturer instructions and safety data sheets (SDS)

legal requirements for crime and disaster events

responsibilities and job requirements of cleaning technicians:

on-call and extended hour availability

time management

security

working alone or in a team

quality requirements

ethical approach

role and requirements of insurers and loss assessors

role and ways of working with property owners and tenants

roles and responsibilities of relevant personnel at a restoration site:

electrical, plumbing and building tradespeople

emergency services

police and forensics officers

investigation officers

ways of working that acknowledge the different contributions of those involved and the benefits of a holistic approach

respectful, ethical and collaborative communication strategies

situations and procedure for seeking specialist advice:

work requiring insurance company approval

situations requiring waiver

specialised contents such as artwork

high value and irreplaceable items

role, strengths and limitations of specialists who may provide advice:

Indoor Environmental Professional (IEP)

occupational hygienist

building professional

insurance representative

microbiologist

counsellor or psychologist

unintended consequential damage arising from event and mitigation

types of hazards and risks and ways to control:

types of personal protective equipment (PPE) and correct selection, care, use and disposal

slips, trips, falls and spills

manual-handling techniques when carrying, lifting, pushing and pulling

identification and safe practices with asbestos on site

correct use of signage, barriers, containment and engineering controls and PPE

safe use of electrical equipment

organisational requirements for:

communication with insurers, clients and other stakeholders

communicating and clarifying work requirements

reporting incidents - accidents and injury, damage to or breakages in the cleaning area or cleaning equipment, theft and threats to personal security.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

client work order, instructions or service agreement

organisational documentation, policies and procedures.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCLO4104 Restore water-damaged structures and contents

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is not equivalent to CPPCLO3008 Mitigate carpet water damage.

Application

This unit specifies the skills and knowledge required to mitigate water damage to domestic or commercial structures and contents, including furnishings and personal effects by stopping the inflow of water, extracting water and drying out structures and contents, and making the site safe. It requires assessing the category of water ingress and applies to water ingress caused by an overflow of water from bathrooms and laundries, toilet backflows, sewerage, overflowing gutters, roof leaks, rising external waters and fire extinguishing activities. It includes removal of materials such as skirting boards, carpets and underlay, walls and sub-floors, selection of methods, equipment and cleaning agents suited to the task essential for performing the work safely and efficiently.

The unit is informed by aspects of standards set by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) and relevant Australian Standards and applies to experienced technicians responding to jobs in commercial and domestic sites.

This unit is suitable for specialist cleaning industry personnel who use well-developed cognitive, technical and communication skills and a broad knowledge base to select and apply specialist methods, tools, materials and information in operational cleaning management contexts. They complete routine and non-routine activities and provide and transmit solutions to a variety of predictable and sometimes unpredictable problems.

All work must be carried out in accordance with relevant state/territory legislation and regulations, including work health and safety (WHS), and codes of practice as well as organisational procedures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Cleaning

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Inspect and assess water damage.	1.1	Clarify site access, areas to be restored and scope of work with building owner, client, insurer or supervisor.
1.2	Select, check for fit and serviceability, and use personal protective equipment (PPE) according to WHS and job requirements.
1.3	Determine the source and presence of water, and potentially affected areas according to job and WHS requirements.
1.4	Assess site hazards, risks and contamination and determine control measures, including containment and engineering controls required, according to WHS requirements.
1.5	Investigate materials and construction of affected structure and contents to determine if disposal is required or restoration is viable.
1.6	Seek specialist advice, where required, according to organisational and legislative requirements.
1.7	Document condition of area to be restored and advise client, building owner or insurer of the results of the assessment, proposed remediation methods, risks and likely outcomes and seek approval to proceed according to organisational requirements.
2	Prepare to undertake restoration of water-damaged area.	2.1	Determine restoration methods, equipment and sequence of tasks according to presence of clean or contaminated water, level of damage, and type of structure and contents.
2.2	Position safety signage and barriers, containment and engineering controls and confirm that area is safe to access and work in according to WHS and job requirements.
2.3	Eliminate or contain water source according to WHS, organisational and job requirements.
2.4	Remove structural elements that may impede the water restoration process according to work role, WHS and job requirements.
2.5	Identify and dispose of water-damaged items and materials that are unable to be remediated, including carpet and underlay affected by black water according to organisational and WHS requirements.
3	Undertake water mitigation processes.	3.1	Extract and dispose of excess clean and contaminated water using required equipment and processes according to job, WHS and organisational requirements.
3.2	Activate in-structure drying equipment, as required, and monitor drying progress according to job, WHS and organisational requirements.
3.3	Treat work area with antimicrobial chemicals as needed by job, WHS and organisational requirements.
4	Evaluate outcomes of water mitigation activities.	4.1	Determine the need for post-remediation testing and, if required, arrange testing according to industry accepted practice and organisational procedures.
4.2	Determine further action or advice required based on evaluation or test results.
4.3	Conduct repeat water mitigation activities, as needed, according to organisational and job requirements.
5	Complete work activities.	5.1	Record site restoration and water mitigation outcomes and seek independent verification or sign-off, as required, according to job and WHS requirements.
5.2	Remove safety signage barriers, containment and engineering controls and dispose of soil and waste according to WHS and environmental requirements.
5.3	Clean and/or dispose of PPE as required by organisational standards.
5.4	Check equipment for faults, wear or damage and report in accordance with organisational requirements.
5.5	Store equipment and materials according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is not equivalent to CPPCLO3008 Mitigate carpet water damage.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCLO4104 Restore water-damaged structures and contents

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is not equivalent to CPPCLO3008 Mitigate carpet water damage.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

developing a plan to restore a water-damaged internal wall and hard floor at two different commercial sites where one site is contaminated by black water and one site is contaminated by grey water

restoring a domestic carpet damaged by clean water to pre-event condition.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

aspects of the following relevant to water damage remediation:

work health and safety (WHS) requirements

Safe Work Australia regulations and guidelines

job safety analyses (JSAs) and safe work method statements (SWMS)

manufacturer instructions and safety data sheets (SDS)

IICRC S500 Standard for Water Damage Restoration or Australian equivalent

AS/NZS 3733 Textile floor coverings – Cleaning maintenance of residential and commercial carpeting

Environment Protection Authority (EPA) and local requirements for prescribed waste disposal

personal and site security procedures and requirements:

site access - security cards, codes and keys

areas of the worksite not to be accessed

alarm activation and deactivation

maintaining client privacy and confidentiality

contingencies if personal safety at risk

health effects of exposure to microbial contamination in water-damaged buildings

potential microorganisms present in a water-damaged site

unintended consequential damage arising from event and mitigation

building system considerations relevant to water remediation:

structural components - methods of construction and materials

heating, cooling and ventilation, including heating, ventilation and air conditioning (HVAC) systems

potential locations of not readily observable water damage - behind and under plaster walls, ceilings, pipes, appliances, insulation, panelling, wallpaper, floors, flooring, carpet, cabinetry and interstitial spaces

effects of humidity, airflow and temperature on drying and moisture movement through structural materials and contents

types of hazards and risks and ways to control:

types of personal protective equipment (PPE) and correct selection, care, use and disposal

slips, trips, falls and spills

manual-handling techniques when carrying, lifting, pushing and pulling

identification and safe practices with asbestos on site

correct use of signage, barriers, containment and engineering controls and PPE

safe use of electrical equipment

cleaning principles:

cleaning agent, time, agitation, temperature

significance of pH value of cleaning agents

sequence and direction of cleaning

achieve results while doing no harm

types, characteristics and processes to identify clean, black and grey water

class of water intrusion and mitigation methods and precautions for surface types:

porous

semi-porous

non-porous

factors determining restorability:

classification of water and duration of exposure

material composition

cost of restoration

cost of replacement

sentimental, legal, artistic, cultural, historical value

potential secondary harm and waste created by restoration methods

situations and procedure for seeking specialist advice:

work requiring insurance company approval

situations requiring waiver

specialised contents such as artwork

high value and irreplaceable items

role, strengths and limitations of specialists who may provide advice:

Indoor Environmental Professional (IEP)

occupational hygienist

building professional

insurance representative

microbiologist

indications that water-damaged carpet and underlay, and personal items should be disposed of

strategies to promote surface evaporation and methods for extracting water and drying for:

carpet construction, fibre and underlay type

sub-flooring structures

building structures

functions and features of equipment - safe operational practices, routine maintenance and storage:

submersible and surface pumps

extraction units

extraction tools, including light wands, weighted drag tools, stationary tools, handheld tools and self-propelled units

axial and centrifugal air moving equipment

structural cavity drying equipment

air filtration devices (AFDs)

dehumidification equipment, including refrigerant dehumidifiers, low-grain refrigerants (LGRs) and desiccants

heat drying systems and equipment (direct fired, indirect fired, electric, hydronic and radiant)

functions and features of detection and monitoring instruments - safe operational practices, storage and routine maintenance:

thermometers

hygrometers

psychrometers

manometers

gas detectors

particle counters

moisture meters

thermal imaging cameras

psychrometric charts and calculators

data logging devices, remote monitoring systems

adenosine triphosphate (ATP) and e-coli testing

types, application and limitations of moisture testing

factors affecting moisture testing results

types of cleaning agents - their purpose, action, correct use, precautions, safe handling, storage and disposal:

anti-microbial agents

detergents

disinfectants

environmentally sustainable work practices and compliance with environmental regulations:

ways of minimising negative environmental impact

conserving energy and water

recycling

waste disposal of used materials and remediation agents

disposal of prescribed waste.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

industry-standard cleaning equipment

appropriate PPE

manufacturer’s instructions and workplace documents.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCLO4105 Apply odour control to structures and contents

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is not equivalent to CPPCLO3010 Apply odour control to carpets.

Application

This unit specifies the skills and knowledge required to remove odours from building structures such as timber and plaster, and contents including carpets, furnishings and personal items by identifying the type of odour and selecting and applying odour control methods according to the odour and material type. The source of odours can be due to factors such as animal or human body odour, animal waste, chemicals, decaying matter, faeces, fire and smoke, urine, vomit and water damage.

The unit is informed by aspects of standards set by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) and relevant Australian Standards and applies to experienced technicians responding to jobs in commercial and domestic sites.

This unit is suitable for cleaning industry personnel who use well-developed cognitive, technical and communication skills and a broad knowledge base to select and apply specialist methods, tools, materials and information in disaster cleaning and restoration contexts. They complete routine and non-routine activities and provide and transmit solutions to a variety of predictable and sometimes unpredictable problems.

All work must be carried out in accordance with relevant state/territory legislation and regulations, including work health and safety (WHS), and codes of practice as well as organisational procedures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Cleaning

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Inspect and assess structures and contents affected by odour.	1.1	Clarify site access, areas to be restored and scope of work with building owner, client, insurer or supervisor.
1.2	Select, check for fit and serviceability, and use personal protective equipment (PPE) according to WHS and job requirements.
1.3	Identify site hazards, risks and contamination and determine control measures, including containment and engineering controls required, according to WHS requirements.
1.4	Determine the origin and type of odour according to job requirements.
1.5	Investigate materials and construction of affected structure and contents to determine if disposal is required or restoration is viable.
1.6	Seek specialist advice, where required, according to job, organisational and legislative requirements.
1.7	Document condition of area to be restored and advise client, building owner or insurer of the results of the assessment, proposed remediation methods, risks and likely outcomes and seek approval to proceed according to organisational requirements.
2	Prepare to apply odour control.	2.1	Determine odour control methods, equipment and sequence of tasks according to job requirements.
2.2	Position safety signage, barriers, containment and engineering controls and confirm that area is safe to access and work in according to WHS and job requirements.
2.3	Select the required odour counteractants and appropriate equipment and check for correct operation for safe use according to manufacturer instructions.
2.4	Determine sequence of tasks for maximum hygiene and efficiency of odour removal.
3	Apply odour control treatment.	3.1	Pre-clean by removing as much of the source of the odour as possible, including unsalvageable debris that contributes to odour generation and recontamination of cleaned and deodorised areas, according to WHS and job requirements.
3.2	Clean salvageable surfaces and items in order to physically remove odour-causing residue according to WHS and job requirements.
3.3	Seal salvageable surfaces to encapsulate odour and prevent progressive recontamination according to WHS and job requirements.
3.4	Treat remaining odour with an odour counteractant according to manufacturer instructions and WHS requirements.
3.5	Create a deodorising fog or gas that seeks out and combines with smoke-related odour-causing substances according to manufacturer instructions and job requirements.
3.6	Assess outcome of odour removal activities and repeat action when odour has not been removed sufficiently to meet job requirements.
4	Complete work activities.	4.1	Record odour treatment and outcomes and seek independent verification or sign-off, as required, according to job and WHS requirements.
4.2	Remove safety signage barriers, containment and engineering controls and dispose of soil and waste according to WHS and environmental requirements.
4.3	Clean and/or dispose of PPE as required by organisational standards.
4.4	Check equipment for faults, wear or damage and report according to organisational requirements.
4.5	Store equipment and materials according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is not equivalent to CPPCLO3010 Apply odour control to carpets.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCLO4105 Apply odour control to structures and contents

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is not equivalent to CPPCLO3010 Apply odour control to carpets.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

applying odour control to remove four of the following:

urine odour from both natural fibre and synthetic carpet

animal or human waste odour from upholstery

mould odour from plasterboard

odour from decaying matter from built-in cabinetry

fire damage odour from timber furniture

chemical odour from furnishings.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

aspects of the following relevant to removal of odours from structures and contents:

work health and safety (WHS) requirements

Safe Work Australia regulations and guidelines

job safety analyses (JSAs) and safe work method statements (SWMS)

manufacturer instructions and safety data sheets (SDS)

IICRC S700 Standard for Professional Fire and Smoke Damage Restoration or Australian equivalent

AS/NZS 3733 Textile floor coverings – Cleaning maintenance of residential and commercial carpeting

Environment Protection Authority (EPA) and local requirements for prescribed waste disposal

personal and site security procedures and requirements:

site access - security cards, codes and keys

areas of the worksite not to be accessed

alarm activation and deactivation

maintaining client privacy and confidentiality

contingencies if personal safety at risk

building system considerations relevant to odour control:

structural components - methods of construction and materials

heating, cooling and ventilation, including heating, ventilation and air conditioning (HVAC) systems

potential locations of not readily observable odour producing matter - behind and under plaster walls, ceilings, pipes, appliances, insulation, panelling, wallpaper, floors, flooring, carpet, cabinetry and interstitial spaces

unintended consequential damage arising from event and mitigation

types of hazards and risks and ways to control:

types of personal protective equipment (PPE) and correct selection, care, use and disposal

slips, trips, falls and spills

manual-handling techniques when carrying, lifting, pushing and pulling

identification and safe practices with asbestos on site

correct use of signage, barriers, containment and engineering controls and PPE

safe use of electrical equipment

cleaning principles:

cleaning agent, time, agitation and temperature

significance of pH value of cleaning agents

sequence and direction of cleaning

achieve results while doing no harm

factors determining restorability:

type of odour and duration of exposure

material composition

cost of restoration

cost of replacement

sentimental, legal, artistic, cultural and historical value

potential secondary harm and waste created by restoration methods

situations and procedure for seeking specialist advice:

work requiring insurance company approval

situations requiring waiver

specialised contents such as artwork

high value and irreplaceable items

role, strengths and limitations of specialists who may provide advice:

Indoor Environmental Professional (IEP)

occupational hygienist

building professional

insurance representative

microbiologist

origins of odour - cooking, animal, rotting/putrid, burnt/smoky, chemical/solvent and vegetable

types of hazardous odours and necessary precautions

methods and precautions for odour control on surface types:

porous

semi-porous

non-porous

textiles

functions and features of odour control equipment, safe use, routine maintenance and storage:

air scrubbers

carpet groomers

chemical hand spray units

foggers

ozone machines

steam generators

types of odour control agents - their purpose, action, correct use, precautions, safe handling, storage and disposal:

gas phase type processes

ozone

hydroxyls

cold plasma

odour control methods

environmentally sustainable work practices and compliance with environmental regulations:

ways of minimising negative environmental impact

conserving energy and water

recycling

waste disposal of used materials and restoration agents

disposal of prescribed waste.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

client work order, instructions or service agreement

organisational documentation, policies and procedures.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCLO4106 Clean and decontaminate clandestine drug sites

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Newly created unit.

Application

This unit specifies the skills and knowledge required to clean and decontaminate sites used for the production of illegal drugs. Sites include clandestine drug laboratories used to manufacture or ‘cook’ illicit drugs, especially methamphetamine and grow houses used to grow an illegal crop of cannabis (marijuana).

The unit includes analysis of the site, the selection and application of safe and efficient methods suited to the task followed by validation of the remediation activities. It includes isolating the contaminated area, removing all unsalvageable contaminated materials, surfaces and contents and cleaning, sanitising, and disinfecting the area.

The unit is informed by standards set by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) and relevant Australian Standards and applies to experienced technicians responding to jobs in commercial and domestic sites.

This unit is suitable for cleaning industry personnel who use well-developed cognitive, technical and communication skills and a broad knowledge base to select and apply specialist methods, tools, materials and information in operational cleaning management contexts. They complete routine and non-routine activities and provide and transmit solutions to a variety of predictable and sometimes unpredictable problems.

All work must be carried out in accordance with relevant state/territory legislation and regulations, including work health and safety (WHS), and codes of practice as well as organisational procedures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Cleaning

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Inspect and assess the site.	1.1	Confirm that site has been released by police and clarify site access, areas to be restored and scope of work with building owner, client, insurer or supervisor.
1.2	Determine job requirements based on the state of the site, the chemicals found through testing, processes used and the period of time, the clandestine laboratory was active according to WHS and organisational requirements.
1.3	Select, check for fit and serviceability, and use personal protective equipment (PPE) according to WHS and job requirements.
1.4	Assess site hazards, risks and contamination and determine control measures, including containment and engineering controls required, according to WHS requirements.
1.5	Investigate materials and construction of affected structure and contents to determine if disposal is required or restoration is viable.
1.6	Seek specialist advice, where required, according to job, organisational and legislative requirements.
1.7	Document condition of area to be restored and advise client, building owner or insurer of the results of the assessment, proposed remediation methods, risks and likely outcomes and seek approval to proceed according to organisational requirements.
2	Prepare to undertake cleaning and decontamination.	2.1	Liaise with appropriate personnel to confirm that area is safe from hazards and risks according to WHS requirements.
2.2	Secure the site and implement adequate containment measures and engineering controls to avoid cross-contamination according to organisational and WHS requirements.
2.3	Identify and dispose of materials and items that are unable to be remediated according to organisational and WHS requirements.
2.4	Determine appropriate remediation methods equipment, cleaning agents and sequence of tasks for maximum safety, efficiency and decontamination according to environmental, WHS, manufacturer instructions and organisational requirements.
3	Clean and decontaminate site.	3.1	Apply appropriate method, equipment and cleaning agents to decontaminate materials according to manufacturer, WHS and job requirements.
3.2	Clean and disinfect site, surfaces and contents according to manufacturer, WHS and job requirements.
3.3	Determine sources of residual odour and select appropriate odour counteractant according to job and WHS requirements.
4	Evaluate outcomes of site decontamination.	4.1	Determine the need for post-decontamination testing and, if required, arrange testing according to industry accepted practice and organisational procedures.
4.2	Determine further action or advice required based on evaluation or test results.
4.3	Conduct repeat decontamination, as needed, according to organisational and job requirements.
5	Complete work activities.	5.1	Record site remediation and seek independent verification or sign-off, as required, according to job, environmental and WHS requirements.
5.2	Remove safety signage barriers, containment and engineering controls and dispose of soil and waste according to WHS and environmental requirements.
5.3	Clean and/or dispose of PPE as required by organisational requirements.
5.4	Check equipment for faults, wear or damage and report according to organisational requirements.
5.5	Store equipment and materials according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Newly created unit.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCLO4106 Clean and decontaminate clandestine drug sites

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Newly created unit.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

developing and implementing a decontamination plan for one of the following sites:

a methamphetamine laboratory in a freestanding house

a property used to grow an illegal crop of cannabis (marijuana).

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

aspects of the following relevant to decontamination of clandestine drug sites:

work health and safety (WHS) requirements

Safe Work Australia regulations and guidelines

job safety analyses (JSAs) and safe work method statements (SWMS)

manufacturer instructions and safety data sheets (SDS)

Australian Government Clandestine Drug Laboratory Remediation Guidelines 2011

IICRC S500 Standard for Water Damage Restoration

Environment Protection Authority (EPA) and local requirements for prescribed waste disposal

personal and site security procedures and requirements:

site access - security cards, codes and keys

areas of the worksite not to be accessed

alarm activation and deactivation

maintaining client privacy and confidentiality

contingencies if personal safety at risk

building system considerations relevant to drug site decontamination:

structural components - methods of construction and materials

heating, cooling and ventilation, including heating, ventilation and air conditioning (HVAC) systems

potential locations of not readily observable contaminants - behind and under plaster walls, ceilings, pipes, appliances, insulation, panelling, wallpaper, floors, flooring, carpet, cabinetry and interstitial spaces

unintended consequential damage arising from event and mitigation

factors determining restorability:

presence of mould and duration of exposure

material composition

cost of restoration

cost of replacement

sentimental, legal, artistic, cultural and historical value

potential secondary harm and waste created by restoration methods

situations and procedure for seeking specialist advice:

work requiring insurance company approval

situations requiring waiver

specialised contents such as artwork

high value and irreplaceable items

role, strengths and limitations of specialists who may provide advice:

Indoor Environmental Professional (IEP)

occupational hygienist

building professional

insurance representative

microbiologist

risks and management of hazards:

chemicals used in the production of illegal drugs such as methamphetamine

contaminated belongings, including sharps

water damage

mould

compromised or improvised electrical circuitry

modified or poorly maintained structures

site accessibility

air quality/oxygen depletion in subterranean non-ventilated spaces

booby traps not detected by law enforcement

presence or appearance of persons associated with the alleged offences

biological hazards, including used syringes and paraphernalia from drug abuse, poor personal hygiene practices of occupants and domestic pets

physical, chemical and microbial contamination

unintended consequential damage arising from event and mitigation

ways to control hazards and risks:

types of personal protective equipment (PPE) and correct selection, care, use and disposal

slips, trips, falls and spills

manual-handling techniques when carrying, lifting, pushing and pulling

identification and safe practices with asbestos on site

correct use of signage, barriers, containment and engineering controls and PPE

safe use of electrical equipment

cleaning principles:

cleaning agent, time, agitation and temperature

significance of pH value of cleaning agents

sequence and direction of cleaning

achieve results while doing no harm

types of cleaning and decontamination agents - their purpose, action, correct use, precautions, safe handling, storage and disposal

functions, features, safe use, maintenance and storage of cleaning and decontamination equipment

decontamination methods and precautions for surface types:

porous

semi-porous

non-porous

selection and processes for clean-up/wash up remediation method for drug sites:

ventilation

detergent washing surfaces followed by rinsing with water

vacuuming surfaces with high efficiency particulate air vacuums

steam cleaning/high-pressure cleaning

neutralisation of surfaces with weak acids/bases

flushing pipes with water

selection and processes for stripping/encapsulation remediation method for drug sites:

removal of all structure contents, including appliances, furnishings, floor coverings, curtains, blinds, panelling, plaster and wallpaper

cleaning and vacuuming

sealing of surfaces with paints or other materials

disposal of contents/stripped materials

flushing pipes with water

environmentally sustainable work practices and compliance with environmental regulations:

ways of minimising negative environmental impact

conserving energy and water

recycling

waste disposal of used materials and decontamination agents

disposal of prescribed waste.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

client work order, instructions or service agreement

organisational documentation, policies and procedures.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCLO4107 Remediate mould contaminated structures and contents

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 15.1. Minor change to Knowledge Evidence to correct description of mould categories.
Release 1	This version first released with CPP Property Services Training Package Release 15.0. Newly created unit.

Application

This unit specifies the skills and knowledge required to identify the presence of mould that is contaminating the structures and contents of a building and apply the most appropriate remediation approaches to structure, fittings, furnishings and household contents. Mould requiring remediation occurs above normal levels in interrelated components of a building system. It applies to mould caused by roof leaks, leaky plumbing, blocked weep holes, vents and air ducts, leaking fittings on appliances, poor ventilation and indoor humidity control.

The unit is informed by standards set by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) and relevant Australian Standards and applies to experienced technicians responding to jobs in commercial and domestic sites. The unit includes working with the owner or manager of the premises or insurance company to identify and address the factors contributing to areas with above normal mould ecology and to select and apply appropriate remediation methods that may be undertaken on site or, where necessary, packed out and taken off site for remediation.

This unit is suitable for cleaning industry personnel who use well-developed cognitive, technical and communication skills and a broad knowledge base to select and apply specialist methods, tools, materials and information in operational cleaning management contexts. They complete routine and non-routine activities and provide and transmit solutions to a variety of predictable and sometimes unpredictable problems.

All work must be carried out in accordance with relevant state/territory legislation and regulations, including work health and safety (WHS), and codes of practice as well as organisational procedures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Cleaning

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Inspect and assess site for mould damage.	1.1	Clarify site access, areas to be restored and scope of work with building owner, client, insurer or supervisor.
1.2	Select, check for fit and serviceability, and use personal protective equipment (PPE) according to WHS and job requirements.
1.3	Determine normal mould levels expected for the site given the location, construction, age and type of building.
1.4	Identify visible and invisible mould above normal levels and other potentially affected areas according to job requirements.
1.5	Assess site hazards, risks and contamination and determine control measures, including containment and engineering controls required, according to WHS requirements.
1.6	Investigate materials and construction of affected structure and contents to determine if disposal is required or restoration is viable.
1.7	Seek specialist advice, where required, according to job, organisational and legislative requirements.
1.8	Document condition of area to be restored and advise client, building owner or insurer of the results of the assessment, proposed remediation methods, risks and likely outcomes and seek approval to proceed according to organisational requirements.
2	Prepare to undertake mould remediation.	2.1	Determine remediation methods, equipment and sequence of tasks and potential restoration outcomes according to WHS and organisational requirements.
2.2	Position safety signage, barriers, containment and engineering controls and confirm that area is safe to access and work in according to WHS and job requirements.
2.3	Remove structural elements that may impede the remediation process according to work role, WHS and job requirements.
2.4	Identify and dispose of surfaces and materials that are unable to be remediated according to organisational and WHS requirements.
3	Treat salvageable contents and structural surfaces.	3.1	Remove items to an off-site facility for treatment, where necessary, according to job and organisational requirements.
3.2	Treat mould when cause has been removed according to organisational and WHS requirements.
3.3	Clean and deodorise salvageable surfaces on site and in an off-site facility according to job, WHS and organisational requirements.
3.4	Reduce invisible mould spores to minimise future mould breakouts by applying an approved disinfectant according to manufacturer instructions.
4	Evaluate outcomes of mould remediation activities.	4.1	Determine the need for post-remediation testing and, if required, arrange testing according to industry accepted practice and organisational procedures.
4.2	Determine further action or advice required based on evaluation or test results.
4.3	Conduct repeat remediation, if needed, according to organisational and job requirements.
5	Complete work activities.	5.1	Record site remediation and seek independent verification or sign-off, as required, according to job and WHS requirements.
5.2	Remove safety signage barriers, containment and engineering controls and dispose of soil and waste according to WHS and environmental requirements.
5.3	Clean and/or dispose of PPE as required by organisational requirements.
5.4	Check remediation equipment for faults, wear or damage and report according to organisational requirements.
5.5	Store equipment and materials according to organisational requirements.
5.6	Advise client of strategies to prevent future mould proliferation and contamination according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCLO4107 Remediate mould contaminated structures and contents

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 15.1. Minor change to Knowledge Evidence to correct description of mould categories.
Release 1	This version first released with CPP Property Services Training Package Release 15.0. Newly created unit.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

undertaking at least three of the following:

planning remediation of mould in a commercial building environment and recommending future prevention strategies

remediating visible mould in a domestic laundry, kitchen or bathroom

identifying and remediating invisible mould in an area affected by poor ventilation

planning the steps required to remove and remediate at least four different mould affected household items in an off-site treatment facility.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

aspects of the following relevant to water damage and mould remediation:

work health and safety (WHS) requirements

Safe Work Australia regulations and guidelines

job safety analyses (JSAs) and safe work method statements (SWMS)

manufacturer instructions and safety data sheets (SDS)

IICRC S500 Standard for Water Damage Restoration or Australian equivalent

IICRC S520 Standard for Professional Mould Remediation or Australian equivalent

Environment Protection Authority (EPA) and local requirements for prescribed waste disposal

personal and site security procedures and requirements:

site access - security cards, codes and keys

areas of the worksite not to be accessed

alarm activation and deactivation

maintaining client privacy and confidentiality

contingencies if personal safety at risk

allergenic, pathogenic, toxigenic health impacts on susceptible groups - infants, the elderly and/or people with suppressed immune systems due to presence of mould contamination

building system considerations relevant to mould remediation:

structural components - methods of construction and materials

heating, cooling and ventilation, including heating, ventilation and air conditioning (HVAC) systems

potential locations of not readily observable mould - behind and under plaster walls, ceilings, pipes, appliances, insulation, panelling, wallpaper, floors, flooring, carpet, cabinetry and interstitial spaces

unintended consequential damage arising from event and mitigation

conditions conducive to mould growth:

draft proofing measures in buildings

fast track construction methods

natural disasters

poor ventilation

lack of humidity control

leaks

characteristics, testing, risks and remediation methods for IICRC categories of mould:

condition 1 mould

condition 2 mould

condition 3 mould

types of hazards and risks and ways to control:

types of personal protective equipment (PPE) and correct selection, care, use and disposal

slips, trips, falls and spills

manual-handling techniques when carrying, lifting, pushing and pulling

identification and safe practices with asbestos on site

correct use of signage, barriers, containment and engineering controls and PPE

safe use of electrical equipment

cleaning principles:

cleaning agent, time, agitation and temperature

significance of pH value of cleaning agents

sequence and direction of cleaning

achieve results while doing no harm

factors determining restorability:

type of mould and duration of exposure

material composition

cost of restoration

cost of replacement

sentimental, legal, artistic, cultural and historical value

potential secondary harm and waste created by restoration methods

situations and procedure for seeking specialist advice:

work requiring insurance company approval

situations requiring waiver

specialised contents such as artwork

high value and irreplaceable items

role, strengths and limitations of specialists who may provide advice:

Indoor Environmental Professional (IEP)

occupational hygienist

building professional

insurance representative

microbiologist

strategies for remediation and prevention of proliferation of mould growth:

ventilation

structural drying

air conditioning

disinfection

mould remediation methods and precautions for surface types:

porous

semi-porous

non-porous

reasons and procedures for removal of items to off-site facility

functions, features, safe operational practices, storage and maintenance of remediation equipment

types of mould remediation agents - their purpose, action, correct use, precautions, safe handling, storage and disposal

types, application and limitations of mould testing

factors affecting mould testing results

environmentally sustainable work practices and compliance with environmental regulations:

ways of minimising negative environmental impact

conserving energy and water

recycling

waste disposal of used materials and remediation agents

disposal of prescribed waste.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

client work order, instructions or service agreement

organisational documentation, policies and procedures.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCLO4108 Restore fire and smoke-affected structures and contents

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Newly created unit.

Application

This unit specifies the skills and knowledge required to neutralise, control corrosion and clean structures and contents affected by fire and smoke. Fire and smoke damage may be caused by fire in buildings or surrounding areas such as bushfires. Contents include appliances, furnishings, household and personal items that may be of high value or irreplaceable.

The unit is informed by standards set by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) and relevant Australian Standards and applies to experienced technicians responding to jobs in commercial and domestic sites following a fire event in either the building or surrounding areas. Restoration may be undertaken on site or, where necessary, packed out and taken off site for restoration.

This unit is suitable for cleaning industry personnel who use well-developed cognitive, technical and communication skills and a broad knowledge base to select and apply specialist methods, tools, materials and information in operational cleaning management contexts. They complete routine and non-routine activities and provide and transmit solutions to a variety of predictable and sometimes unpredictable problems.

All work must be carried out in accordance with relevant state/territory legislation and regulations, including work health and safety (WHS), and codes of practice as well as organisational procedures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Cleaning

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Inspect and assess fire and smoke damage.	1.1	Clarify site access, areas to be restored and scope of work with building owner, client, insurer or supervisor.
1.2	Select, check for fit and serviceability, and use personal protective equipment (PPE) according to WHS and job requirements.
1.3	Determine and document materials burned, area and extent of fire and smoke damage and the source of fire and smoke odour.
1.4	Identify water damage associated with the fire event and refer for restoration.
1.5	Assess site hazards, risks and contamination and determine control measures, including containment and engineering controls required, according to WHS requirements.
1.6	Investigate materials and construction of affected structure and contents to determine if disposal is required or restoration is viable.
1.7	Seek specialist advice, where required, according to job, organisational and legislative requirements.
1.8	Document condition of area to be restored and advise client, building owner or insurer of the results of the assessment, proposed restoration methods, risks and likely outcomes and seek approval to proceed according to organisational requirements.
2	Prepare to undertake fire and smoke damage restoration.	2.1	Determine restoration methods, equipment and sequence of tasks according to level of damage, time since fire event, firefighting method used, and type of structure and contents.
2.2	Position safety signage, barriers, containment and engineering controls and confirm that area is safe to access and work in according to WHS and job requirements.
2.3	Remove structural elements that may impede the restoration process according to work role, WHS and job requirements.
2.4	Identify and document items that are unable to be restored according to job and WHS requirements.
3	Treat salvageable surfaces and contents.	3.1	Remove items to an off-site facility for treatment, where necessary, according to job and organisational requirements.
3.2	Remove the source of fire and smoke odour, odour-causing residue and unsalvageable debris according to organisational, job and WHS requirements.
3.3	Determine and remove potential sources of recontamination of cleaned and deodorised areas according to job and WHS requirements.
3.4	Clean and deodorise salvageable surfaces according to job, WHS and organisational requirements.
4	Treat remaining odour.	4.1	Determine sources of remaining odour and select appropriate deodorising technology according to job and WHS requirements.
4.2	Create a deodorising fog or gas to seek out and combine with odour-causing substances, as required, according to job and WHS requirements.
4.3	Encapsulate odour by sealing inaccessible or slightly scorched salvageable surfaces to prevent progressive recontamination, as required, according to job and WHS requirements.
4.4	Assess outcome of odour removal and repeat action when odour has not been removed sufficiently to meet job requirements.
5	Evaluate outcomes of restoration activities.	5.1	Determine the need for post-restoration testing and, if required, arrange testing according to industry accepted practice and organisational procedures.
5.2	Determine further action or advice required based on evaluation or test results.
5.3	Conduct repeat restoration, if needed, according to organisational and job requirements.
6	Complete work activities.	6.1	Record site restoration and seek independent sign-off, as required, according to job and WHS requirements.
6.2	Remove safety signage and barriers, return restored items to site, and dispose of soil and waste according to WHS and environmental requirements.
6.3	Clean and/or dispose of PPE as required by organisational requirements.
6.4	Check restoration equipment for faults, wear or damage and report according to organisational requirements.
6.5	Store equipment and materials according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCLO4108 Restore fire and smoke-affected structures and contents

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Newly created unit.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

completing at least two of the following:

restoring two walls and cavities in a fire-affected building structure

restoring one timber, one vinyl and one carpeted smoke-affected floor

planning the steps required to restore six different smoke-affected household items in a specialised treatment facility.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

aspects of the following relevant to fire and smoke damage restoration:

work health and safety (WHS) requirements

Safe Work Australia regulations and guidelines

job safety analyses (JSAs) and safe work method statements (SWMS)

manufacturer instructions and safety data sheets (SDS)

IICRC S700 Standard for Professional Fire and Smoke Damage Restoration or Australian equivalent

Environment Protection Authority (EPA) and local requirements for prescribed waste disposal

personal and site security procedures and requirements:

site access - security cards, codes and keys

areas of the worksite not to be accessed

alarm activation and deactivation

maintaining client privacy and confidentiality

contingencies if personal safety at risk

building system considerations relevant to fire and smoke restoration:

structural components - methods of construction and materials

heating, cooling and ventilation, including heating, ventilation and air conditioning (HVAC) systems

potential locations of not readily observable damage and odour - behind and under plaster walls, ceilings, pipes, appliances, insulation, panelling, wallpaper, floors, flooring, carpet, cabinetry and interstitial spaces

types of hazards and risks and ways to control:

types of personal protective equipment (PPE) and correct selection, care, use and disposal

slips, trips, falls and spills

manual-handling techniques when carrying, lifting, pushing and pulling

identification and safe practices with asbestos on site

correct use of signage, barriers, containment and engineering controls and PPE

safe use of electrical equipment

cleaning principles:

cleaning agent, time, agitation and temperature

significance of pH value of cleaning agents

sequence and direction of cleaning

achieve results while doing no harm

unintended consequential damage arising from fire event and mitigation

factors determining restorability:

type of fire and duration of exposure

material composition

cost of restoration

cost of replacement

sentimental, legal, artistic, cultural and historical value

potential secondary harm and waste created by restoration methods

situations and procedures for seeking specialist advice:

work requiring insurance company approval

situations requiring waiver

specialised contents such as artwork

high value and irreplaceable items

role, strengths and limitations of specialists who may provide advice:

Indoor Environmental Professional (IEP)

occupational hygienist

building professional

insurance representative

microbiologist

types of fire, their characteristics, levels of contamination and damage created:

timber, plastics and proteins

reasons and procedures for removal of items to off-site facility

impact of time since fire event on restoration

fire and smoke restoration methods and precautions for surface types:

porous

semi-porous

non-porous

purpose, action, correct use, precautions, safe handling, storage and disposal of restoration methods and agents:

soot removal

ozone generators

deodorising technologies such as hydroxyls and cold plasma

laser ablation, dry ice blasting and soda blasting

fogging post treatment

functions, features, safe operational practices, storage and maintenance of restoration equipment

types, application and testing methodology

swipe, visual and odour testing

environmentally sustainable work practices and compliance with environmental regulations:

ways of minimising negative environmental impact

conserving energy and water

recycling

waste disposal of used materials and remediation agents

disposal of prescribed waste.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

client work order, instructions or service agreement

organisational documentation, policies and procedures.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCLO4109 Clean and decontaminate trauma and crime scene sites

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Newly created unit.

Application

This unit specifies the skills and knowledge required to clean and decontaminate hazardous materials resulting from disaster, hoarding, squalor and filth, unattended death, accident, trauma and crime scenes once released by police. Hazardous materials may include bloodborne pathogens such as bodily fluids and tissue.

The unit includes the selection and application of safe and efficient methods suited to the task, equipment and cleaning agents in potentially challenging and confronting situations. It includes assessing the site, isolating the contaminated area, removing contaminants, cleaning, disinfecting the area and removing odours.

The unit is informed by standards set by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) and relevant Australian Standards and applies to experienced technicians responding to jobs in commercial and domestic sites.

This unit is suitable for cleaning industry personnel who use well-developed cognitive, technical and communication skills and a broad knowledge base to select and apply specialist methods, tools, materials and information in operational cleaning management contexts. They complete routine and non-routine activities and provide and transmit solutions to a variety of predictable and sometimes unpredictable problems.

All work must be carried out in accordance with relevant state/territory legislation and regulations, including work health and safety (WHS), and codes of practice as well as organisational procedures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Cleaning

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Inspect and assess the site.	1.1	Clarify site access, areas to be restored and scope of work with building owner, client, insurer or supervisor.
1.2	Determine job requirements based on nature of incident and time since incident according to WHS and organisational requirements.
1.3	Select, check for fit and serviceability, and use personal protective equipment (PPE) according to WHS and job requirements.
1.4	Identify relevant personnel at site, including client, owner, police, professional colleagues and friends or relatives, exercising discretion and compassion according to job and organisational requirements.
1.5	Assess site hazards, risks and contamination and determine control measures, including containment and engineering controls required, according to WHS requirements.
1.6	Investigate materials and construction of affected structure and contents to determine if disposal is required or restoration is viable.
1.7	Seek specialist advice, where required, according to job, organisational and legislative requirements.
1.8	Document condition of area to be restored and advise client, building owner or insurer of the results of the assessment, proposed remediation methods, risks and likely outcomes and seek approval to proceed according to organisational requirements.
2	Prepare to undertake cleaning and decontamination.	2.1	Determine appropriate methods, equipment, cleaning agents and sequence of tasks for maximum safety, efficiency and disinfection according to WHS, manufacturer instructions and organisational requirements.
2.2	Position safety signage, barriers, containment and engineering controls and confirm that area is safe to access and work in according to WHS and job requirements.
2.3	Identify and dispose of materials that are unable to be remediated according to organisational and WHS requirements.
3	Clean and decontaminate surfaces.	3.1	Pre-clean by removing superficial soil from surfaces according to job requirements.
3.2	Apply appropriate equipment, cleaning agents and methods to clean affected materials according to manufacturer, WHS and job requirements.
3.3	Clean, decontaminate and disinfect surfaces according to manufacturer, WHS and job requirements.
3.4	Determine sources of residual odour and apply appropriate deodorising technologies according to job and WHS requirements.
4	Evaluate outcomes of decontamination activities.	4.1	Determine the need for post-remediation testing and, if required, arrange testing according to industry accepted practice and organisational procedures.
4.2	Determine further action or advice required based on evaluation or test results.
4.3	Conduct repeat remediation, as needed, according to organisational and job requirements.
5	Complete work activities.	5.1	Record site decontamination outcomes and seek independent verification or sign-off, as required, according to job and WHS requirements.
5.2	Remove safety signage barriers, containment and engineering controls and dispose of soil and waste according to WHS and environmental requirements.
5.3	Safely clean, store and/or dispose of PPE as required by organisational requirements.
5.4	Check equipment for faults, wear or damage and report according to organisational requirements.
5.5	Seek debriefing and support if required according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCLO4109 Clean and decontaminate trauma and crime scene sites

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Newly created unit.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

developing and implementing a plan to clean, decontaminate, disinfect and deodorise one of the following:

hazardous waste resulting from domestic hoarding across at least two rooms

a residential site following an unattended death.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

aspects of the following relevant to disaster, trauma and crime scene cleaning and decontamination:

work health and safety (WHS) requirements

Safe Work Australia regulations and guidelines

job safety analyses (JSAs) and safe work method statements (SWMS)

manufacturer instructions and safety data sheets (SDS)

standards set by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) or Australian equivalent

Environment Protection Authority (EPA) and local requirements for prescribed waste disposal

legal requirements for crime incidents

personal and site security procedures and requirements:

site access - security cards, codes and keys

areas of the worksite not to be accessed

alarm activation and deactivation

maintaining client privacy and confidentiality

contingencies if personal safety at risk

respect and sensitivity for colleagues and those affected by the incident

recognition of impact of traumatic incidents

building system considerations relevant to disaster scenes:

structural components - methods of construction and materials

heating, cooling and ventilation, including heating, ventilation and air conditioning (HVAC) systems

potential locations of not readily observable contamination - behind and under plaster walls, ceilings, pipes, appliances, insulation, panelling, wallpaper, floors, flooring, carpet, cabinetry and interstitial spaces

types of hazards and risks and ways to control:

types of personal protective equipment (PPE) and correct selection, care, use and disposal

slips, trips, falls and spills

manual-handling techniques when carrying, lifting, pushing and pulling

identification and safe practices with asbestos on site

correct use of signage, barriers, containment and engineering controls and PPE

safe use of electrical equipment

organisational requirements for debriefing following attendance at traumatic incident

situations and procedure for seeking specialist advice:

work requiring insurance company approval

situations requiring waiver

specialised contents such as artwork

high value and irreplaceable items

debriefing regarding the traumatic incident

role, strengths and limitations of specialists who may provide advice:

Indoor Environmental Professional (IEP)

occupational hygienist

building professional

insurance representative

microbiologist

counsellor or psychologist

factors determining restorability:

type of damage and duration of exposure

material composition

cost of restoration

cost of replacement

sentimental, legal, artistic, cultural and historical value

potential secondary harm and waste created by restoration methods

unintended consequential damage arising from event and mitigation

cleaning and decontamination methods and precautions for:

blood, bodily fluids and tissue resulting from accident, trauma, crime or unattended death

forensic residue - fingerprint powder and gun residue

contaminated belongings, including sharps

cleaning principles:

cleaning agent, time, agitation and temperature

significance of pH value of cleaning agents

sequence and direction of cleaning

achieve results while doing no harm

cleaning methods for surface types:

porous

semi-porous

non-porous

functions, features, safe operational practice, maintenance and storage of cleaning and decontamination equipment

types of cleaning and decontamination agents - their purpose, action, correct use, precautions, safe handling, storage and disposal

environmentally sustainable work practices and compliance with environmental regulations:

ways of minimising negative environmental impact

conserving energy and water

recycling

waste disposal of used materials and remediation agents

disposal of prescribed waste.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

client work order, instructions or service agreement

organisational documentation, policies and procedures.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCLO4110 Perform restorative carpet cleaning

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is not equivalent to CPPCLO3006 Clean carpets.

Application

This unit specifies the skills and knowledge required to perform restorative carpet cleaning. Restorative cleaning is undertaken periodically, in addition to daily maintenance of carpets, to provide a thorough clean of the carpet fibres to remove soils, stains and odours and enhance colour and the buoyancy of the fibre. Topical treatments such as antimicrobial agents, antistatic agents, deodorisers and protectors are applied to cleaned carpets. It includes the selection of methods suited to the task, equipment, cleaning agents and performing the work safely and efficiently.

The unit is informed by standards set by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) and relevant Australian Standards and applies to experienced technicians responding to jobs in commercial and domestic sites.

This unit is suitable for cleaning industry personnel who use well-developed cognitive, technical and communication skills and a broad knowledge base to select and apply specialist methods, tools, materials and information in operational cleaning management contexts. They complete routine and non-routine activities and provide and transmit solutions to a variety of predictable and sometimes unpredictable problems.

All work must be carried out in accordance with relevant state/territory legislation and regulations, including work health and safety (WHS), and codes of practice as well as organisational procedures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Cleaning

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to perform restorative carpet cleaning.	1.1	Identify periodic carpet cleaning requirements, worksite access and security procedures and, if needed, clarify issues with supervisor, team member or client.
1.2	Select, check for fit and serviceability, and use personal protective equipment (PPE) according to WHS and job requirements.
1.3	Assess site hazards and risks, and position safety signage and barriers and remove, cover, or protect furniture and fittings according to WHS and job requirements.
1.4	Identify fibre type, construction method, condition and soil types to determine the appropriate restorative cleaning method.
1.5	Identify and report pre-existing stains and damage to carpets according to organisational requirements.
1.6	Select the appropriate equipment and cleaning agents and confirm requirements for safe use according to manufacturer instructions.
1.7	Determine sequence of tasks for maximum hygiene and efficiency of restorative carpet cleaning.
2	Perform restorative carpet cleaning.	2.1	Pre-clean by removing superficial soil from surfaces according to job requirements.
2.2	Treat stains according to carpet and stain type, duration of stain, previous treatments and organisational requirements.
2.3	Use appropriate equipment, cleaning agents and methods to clean carpet according to manufacturer, WHS, industry standards and job requirements.
2.4	Assess outcome of deep cleaning activities and repeat when carpet has not cleaned sufficiently first time according to organisational and job requirements.
2.5	Apply strategies to dry carpet thoroughly, if needed, according to environmental conditions, cleaning method used and carpet type.
3	Apply treatments to cleaned carpets.	3.1	Select and prepare topical treatment according to manufacturer specifications, WHS and organisational requirements.
3.2	Prepare area to be treated according to manufacturer specifications and organisational requirements.
3.3	Spray carpet with selected product according to manufacturer specifications.
4	Complete work activities.	4.1	Tidy work area, remove safety signage and barriers and dispose of soil and waste in accordance with WHS and environmental requirements.
4.2	Safely clean and/or dispose of PPE as required by organisational requirements.
4.3	Check cleaning equipment for faults, wear or damage and report in accordance with organisational requirements.
4.4	Record site cleaning and store cleaning equipment and materials in accordance with organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is not equivalent to CPPCLO3006 Clean carpets.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCLO4110 Perform restorative carpet cleaning

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is not equivalent to CPPCLO3006 Clean carpets.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

using two different types of specialist carpet cleaning equipment to perform restorative carpet cleaning on two different carpets of at least 4 x 4 square metres:

at least one natural fibre carpet type selected from cotton, sisal or wool

at least one synthetic fibre carpet type selected from acrylic, nylon or polyester.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

aspects of the following relevant to restorative cleaners of carpets:

work health and safety (WHS) requirements

Safe Work Australia regulations and guidelines

job safety analyses (JSAs) and safe work method statements (SWMS)

manufacturer instructions and safety data sheets (SDS)

IICRC S100 Standard and Reference Guide for Professional Cleaning of Textile Floor Coverings

AS/NZS 3733 Textile floor coverings – Cleaning maintenance of residential and commercial carpeting

Environment Protection Authority (EPA) and local requirements for prescribed waste disposal

personal and site security procedures and requirements:

site access - security cards, codes and keys

areas of the worksite not to be accessed

alarm activation and deactivation

maintaining client privacy and confidentiality

contingencies if personal safety at risk

types of hazards and risks and ways to control:

types of personal protective equipment (PPE) and correct selection, care, use and disposal

slips, trips, falls and spills

manual-handling techniques when carrying, lifting, pushing and pulling

identification and safe practices with asbestos on site

correct use of signage, barriers, containment, engineering controls and PPE

safe use of electrical equipment

situations and procedure for seeking specialist advice:

work requiring insurance company approval

situations requiring waiver

specialised contents such as artwork

high value and irreplaceable items

role, strengths and limitations of specialists who may provide advice:

Indoor Environmental Professional (IEP)

occupational hygienist

building professional

insurance representative

microbiologist

carpet characteristics and cleaning precautions:

carpet fibre/material

carpet construction and backing

installation method

underlay type

cleaning principles:

cleaning agent, time, agitation and temperature

significance of pH value of cleaning agents

sequence and direction of cleaning

achieve results while doing no harm

types of carpet cleaning agents - their purpose, action, correct use, precautions, safe handling, storage and disposal:

acid cleaners

alkaline cleaners

neutral cleaners

solvent cleaners

types of soil commonly found on carpets:

grit and dirt

dust mites

grease and oil

spilt food and beverages

urine

water

characteristics of different carpet stains and process for cleaning according to type, duration of stain, and whether previous treatments and chemicals have been applied

functions and features of equipment and accessories used for restorative cleaning of carpet, safe use, routine maintenance and storage

carpet-cleaning bonnets and hand bonnets

rotary or cylindrical scrubbing machine

hot water extraction unit

carpet-drying equipment

spray equipment

steam iron

trigger sprayer

vacuum cleaner

environmentally sustainable work practices and compliance with environmental regulations:

storage and disposal of cleaning agents

ways of minimising negative environmental impact

conserving energy and water

recycling

waste disposal:

emptying of waste recovery tank

general waste

prescribed waste

syringes and sharps

recyclable waste

used materials and cleaning agents.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

industry-standard cleaning equipment

appropriate PPE

manufacturer’s instructions and workplace documents.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCLO4111 Strip and seal hard floors

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCLO3002 Restore hard floor surfaces.

Application

This unit specifies the skills and knowledge required to perform periodic hard floor restoration by assessing the type and condition of hard floor surfaces, removing pre-existing floor sealant, and replacing it with a new protective coating.

It includes the identification of the type of hard floor surface, nature and extent of damage, selection and use of methods, equipment and products required for restoration. Hard floors include vinyl, tiled, stone, timber and engineered hard floors.

This unit is suitable for cleaning industry personnel who use well-developed cognitive, technical and communication skills and a broad knowledge base to select and apply specialist methods, tools, materials and information in operational cleaning management contexts. They complete routine and non-routine activities and provide and transmit solutions to a variety of predictable and sometimes unpredictable problems.

All work must be carried out in accordance with relevant state/territory legislation and regulations, including work health and safety (WHS), and codes of practice as well as organisational procedures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Cleaning

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare to strip and seal hard floors.	1.1	Identify floor restoration requirements and worksite access and security procedures and, if needed, clarify issues with supervisor, team member or client.
1.2	Select, check for fit and serviceability, and use personal protective equipment (PPE) according to WHS and job requirements.
1.3	Assess site hazards and risks and position safety signage and barriers according to WHS and job requirements.
1.4	Check and document pre-existing damage to the floor according to organisational requirements.
1.5	Confirm the type of hard floor and assess its condition and type of soiling to determine the appropriate restoration methods according to job requirements.
1.6	Select the appropriate equipment and products and confirm requirements for safe use according to manufacturer instructions.
1.7	Determine sequence of tasks according to job and organisational requirements.
2	Remove existing surface coating from hard floor.	2.1	Strip hard floor to original surfacing ensuring edges and corners are reached, using selected product and method appropriate to floor type.
2.2	Remove and dispose of residue using appropriate equipment and according to environmental requirements.
2.3	Rinse floor with clean water to neutralise any stripper residue and allow to dry.
3	Seal exposed hard floor surface.	3.1	Check exposed floor is dry, free of chemical residue and dry vacuum any loose soil.
3.2	Apply sealant to hard floor surface using correct application methods and equipment according to manufacturer instructions and WHS requirements.
3.3	Apply additional coats of sealant according to manufacturer recommendations and client requirements.
3.4	Buff and polish floor, as required, according to organisational and job requirements.
4	Complete work activities.	4.1	Tidy work area, remove safety signage and barriers and dispose of waste in accordance with WHS and environmental requirements.
4.2	Safely clean and/or dispose of PPE as required by organisational standards.
4.3	Check equipment for faults, wear or damage and report in accordance with organisational requirements.
4.4	Record site floor maintenance and store equipment and materials in accordance with organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPCLO3002 Restore hard floor surfaces.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCLO4111 Strip and seal hard floors

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCLO3002 Restore hard floor surfaces.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

stripping and resealing three different floor surfaces of at least 4 x 4 metres from the following:

one vinyl floor

one tiled floor

one stone floor

one timber floor

one engineered hard floor.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

aspects of the following relevant to stripping and sealing hard floors:

work health and safety (WHS) requirements

Safe Work Australia regulations and guidelines

job safety analyses (JSAs) and safe work method statements (SWMS)

manufacturer instructions and safety data sheets (SDS)

Environment Protection Authority (EPA) and local requirements for prescribed waste disposal

personal and site security procedures and requirements:

site access - security cards, codes and keys

areas of the worksite not to be accessed

alarm activation and deactivation

maintaining client privacy and confidentiality

contingencies if personal safety at risk

types of hazards and risks and ways to control:

types of personal protective equipment (PPE) and correct selection, care, use and disposal

slips, trips, falls and spills

manual-handling techniques when carrying, lifting, pushing and pulling

identification and safe practices with asbestos on site

correct use of signage, barriers, containment, engineering controls and PPE

safe use of electrical equipment

cleaning principles:

cleaning agent, time, agitation and temperature

significance of pH value of cleaning agents

sequence and direction of cleaning

achieve results while doing no harm

types, characteristics and stripping and resealing methods and precautions for different hard floor surfaces:

resilient – vinyl, timber and engineered hard flooring

non-resilient – tiles and stone

restorative methods:

dust mopping

sweeping

wet mopping

scrubbing

applying floor sealer finishes

use of microfibre cleaning products

spray buffing and dry buffing

types of soils and methods to remove:

dust and dirt, oil/grease, food, beverages and hazardous soil

stains - adhered and built-up soils

functions and features of equipment, safe use, routine maintenance and storage:

bassine brushes

rotary brushes

vertical drum scrubbers and cylindrical brushes

bristle scrubbing brooms

cleaning trolleys

cloths and microfibre products

scouring pads, scrapers and steel wool

cotton, polycotton, dust control and anti-static mops

doodle bag holders

floor pads for scrubbing and buffing and insta-lock pad holders

mechanical scrubbers

range, type and characteristics of restorative cleaning products - their purpose, action, correct use, precautions, safe handling, storage and disposal:

detergents

disinfectants

solvents

abrasives

timber floor strippers and sealants:

oil modified products

water-based acrylic

water-based urethane

polishes

environmentally sustainable work practices and compliance with environmental regulations:

storage and disposal of cleaning agents

ways of minimising negative environmental impact

conserving energy and water

recycling

waste disposal:

general waste

prescribed waste

syringes and sharps

recyclable waste

organic and green waste

used materials and cleaning agents.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

industry-standard cleaning equipment

appropriate PPE

manufacturer’s instructions and workplace documents.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCLO4112 Assess cleaning products and equipment to meet cleaning service requirements

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is not equivalent to CPPCLO4002 Develop, implement and monitor new cleaning techniques.

Application

This unit specifies the skills and knowledge required to investigate the application and performance of cleaning products and equipment and assess their suitability to meet cleaning service requirements. It includes consulting with cleaning equipment and product suppliers and evaluating the performance and cost-effectiveness of products and equipment.

The unit supports those who take responsibility for the quality of cleaning services to value-add and support business opportunities. It applies in a range of commercial and residential contexts.

This unit is suitable for cleaning industry personnel who use well-developed cognitive, technical and communication skills and a broad knowledge base to select and apply specialist methods, tools, materials and information in operational cleaning management contexts. They complete routine and non-routine activities and provide and transmit solutions to a variety of predictable and sometimes unpredictable problems.

All work must be carried out in accordance with relevant state/territory legislation and regulations, including work health and safety (WHS), and codes of practice as well as organisational procedures.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Cleaning

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Investigate developments in cleaning products and equipment.	1.1	Determine types of products and equipment to be investigated in order to meet cleaning service needs, while value-adding and supporting business opportunities.
1.2	Review digital and print resources to identify features and application of current and emerging cleaning products and equipment.
1.3	Consult industry networks, manufacturers and suppliers to identify features and applications of current and emerging cleaning products and equipment.
1.4	Identify offerings of current and new cleaning equipment suppliers relevant to business requirements.
1.5	Document findings on cleaning products and equipment according to organisational requirements.
2	Assess products to meet cleaning service needs.	2.1	Investigate properties and characteristics of different product formulations and brands relevant to business requirements.
2.2	Compare application, performance and suitability of products in relation to cleaning service and quality requirements.
2.3	Compare safe practice requirements and sustainability of different product formulations and brands.
2.4	Document assessment of cleaning products according to organisational requirements.
3	Assess equipment.	3.1	Investigate properties and characteristics of different equipment types and brands.
3.2	Compare application, performance and suitability of equipment in relation to cleaning service and quality requirements.
3.3	Compare safe practice and user training requirements of equipment according to WHS and organisational requirements.
3.4	Compare warranties and availability of parts and service of equipment assessed.
3.5	Document assessment of cleaning equipment according to organisational requirements.
4	Compile product and equipment research.	4.1	Determine potential of products and equipment to value-add and support future business opportunities.
4.2	Assess cost-effectiveness of reviewed cleaning products and equipment.
4.3	Evaluate findings against cleaning service requirements, business priorities and budget.
4.4	Document findings according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is not equivalent to CPPCLO4002 Develop, implement and monitor new cleaning techniques.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCLO4112 Assess cleaning products and equipment to meet cleaning service requirements

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is not equivalent to CPPCLO4002 Develop, implement and monitor new cleaning techniques.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

compiling a portfolio of comparative information on the equipment and products appropriate for three of the following:

restorative carpet cleaning

stripping and sealing hard floors

maintenance of commercial hard flooring

cleaning amenities

cleaning external surfaces

cleaning food handling areas and equipment

removing stains from carpets

remediating mould contaminated surfaces.

The portfolio must identify sources that can be used in the future to access up-to-date information.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

aspects of the following relevant to cleaning products and equipment:

Safe Work Australia regulations and guidelines

job safety analyses (JSAs) and safe work method statements (SWMS)

manufacturer instructions and safety data sheets (SDS)

Environment Protection Authority (EPA) and local requirements for prescribed waste disposal

strategies and resources for finding information about products and equipment

industry personnel, organisations and networks that could provide information on products and equipment

range of cleaning services and types of products and equipment required

functions, features, safe use and routine maintenance of cleaning equipment

purpose, action, correct use, precautions, safe handling and disposal of cleaning products

methods for comparing performance of cleaning products and equipment

methods for comparing cost-effectiveness of cleaning products and equipment

features of environmentally sustainable products and equipment:

ways of minimising negative environmental impact

conserving energy and water.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

current information on cleaning products and equipment.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCMN2002 Participate in workplace safety arrangements

Modification History

Release	Comment
Release 1	This version first released with CPP Property Services Training Package Version 5.0.

Application

This unit of competency specifies outcomes required to participate in predetermined workplace safety arrangements in a range of workplace contexts.

The unit applies to personnel who participate in workplace safety arrangements in a cleaning work context. It includes identifying workplace hazards, basic knowledge, and application of workplace emergency procedures.

It applies to individuals who perform their duties alone or in a team environment, under routine supervision and without supervisory responsibilities.

No licensing, legislative or certification requirements apply to this Unit at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Unit Sector

Cleaning Operations

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1.	Identify and report workplace hazards.	1.1	Assess work area and identify workplace hazards.
1.2	Assess workplace hazards and work restrictions affecting completion of work order.
1.3	Communicate and clarify issues with supervisor, team member or client.
1.4	Refer to Safety Data Sheets (SDS) and follow safe work methods.
1.5	Position safety signage and barriers to control hazards.
2.	Follow workplace WHS procedures.	2.1	Follow work health and safety (WHS) legislation requirements in accordance with workplace procedures.
2.2	Participate in WHS workplace practices within scope of own role and responsibilities.
2.3	Actively follow emergency procedures as required by workplace standards.
2.4	Complete workplace safety checklist.

Foundation Skills

This section describes language, literacy, numeracy, and employment skills that are essential to the performance in this unit, but not explicit in the performance criteria.
Skill	Performance Feature
Reading skills to:	Interpret workplace safety procedures Interpret Safety Data Sheets (SDS) Interpret workplace signs and safety plans
Oral communication skills to:	Report workplace hazards Clarify safety issues and procedures
Learning skills to:	Locate information in workplace documents, manuals, and labels
Writing skills to:	Complete workplace reports

Range of Conditions

Not Applicable

Unit Mapping Information

Code and Title Current Version	Code and Title Previous Version	Comment	Equivalence Status
CPPCMN2002 - Participate in workplace safety arrangements	CPPCMN2002A - Participate in workplace safety arrangements	Unit replaces superseded unit CPPCMN2002A - Participate in workplace safety arrangements. Minor changes to performance criteria, and inclusion of foundation skills. Unit updated to meet the Standards for Training Packages.	Equivalent Unit

Links

Companion Volumes to this Training Package are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCMN2002 Participate in workplace safety arrangements

Modification History

Release	Comment
Release 1	This version first released with CPP Property Services Training Package Version 5.0.

Performance Evidence

A person who demonstrates competency in this unit must participate in two different workplace safety arrangements.

Performance must include:

communicating effectively with supervisors;

understanding workplace safety procedures;

applying basic safety principles in the workplace; and

assessing and controlling workplace risks.

Knowledge Evidence

A person demonstrating competency in this unit must identify:

cleaning workplace safety policies and procedures, WHS standards, supervisory instructions relating to safety measures and PPE.

workplace hazards and risk control measures in cleaning workplaces, including:

equipment and material use, storage, cleaning and disposal procedures

range and meaning of workplace safety signs and symbols

site safety plan

types and purpose of personal protective equipment (PPE)

ways to maintain WHS in emergency situations

workplace requirements for undertaking all aspects of workplace safety arrangements tasks including;

key workplace safety policies and procedures,

work health and safety standards,

supervisory instructions relating to safety measures and PPE.

workplace procedures for;

basic assessment of cleaning work areas for workplace hazards

basic health and safety including:

emergency response and evacuation procedures

injury, dangerous occurrence and incident reporting

reporting workplace hazards

communicating and clarifying work requirements with supervisor, team members or client

Assessment Conditions

As a minimum, assessors must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Assessment of performance must be undertaken in the workplace and/or under realistic workplace conditions which reflect:

cleaning workplace safety policies and procedures, WHS standards, supervisory instructions relating to safety measures and PPE.

performing tasks/activities to the level of proficiency and within timelines that would be expected in a workplace; and

following standard and authorised work practices, safety requirements and environmental constraints.

Assessors are responsible for ensuring that candidates have access to:

appropriate documents, materials, tools equipment and personal protective equipment currently used in industry;

legislation and regulations; and

workplace policies and procedures.

Links

An Implementation Guide to this Training Package is available at the VETNet website at - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCMN3006 Provide effective client service

Modification History

Release 1.

Revised unit of competency replacing superseded non-equivalent CPPCMN2003A Provide effective client service.

This version first released with CPP Property Services Training Package Version 3.

Application

This unit of competency specifies the outcomes required to establish client relationships, and identify and meet client needs through the delivery of services or by providing information and advice on products and services.

The unit supports those who work alone or in teams. It applies in a range of work sites, and to new or repeat client encounters, either on company or client premises.

No licensing, legislative, regulatory, or certification requirements apply to this unit of competency at the time of endorsement.

Pre-requisite Unit

Nil

Unit Sector

Common

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.
1.	Identify and confirm client needs.	1.1.	Client is greeted according to company requirements and initial information regarding required products or services is obtained.
1.2.	Client requests are analysed and confirmed with client or others where necessary.
1.3.	Personal limitations are identified while assessing client needs, and assistance is sought from others where required according to company requirements.
2.	Confirm agreed products or services.	2.1.	Current sales brochures and product or service information are provided to client according to company requirements.
2.2.	Product or service features and benefits are communicated to client according to company requirements and established communication channels.
2.3.	Client requests for further information or explanation are responded to accurately and clearly.
2.4.	Agreement to provide product or service is established with client, and service level agreement, including costs and timelines, and legislative requirements, are discussed and agreed with client according to company requirements.
3.	Deliver products or services to client.	3.1.	Human resources required to provide agreed client products or services are identified, briefed and coordinated.
3.2.	Client products or services are provided within agreed timelines and according to company requirements.
3.3.	Requests to provide products or services outside agreed client service agreement are directed to designated personnel and actioned as required.
3.4.	Alternative arrangements are negotiated with clients when commitments cannot be met, according to workplace procedures and company requirements.
4.	Respond to client feedback.	4.1.	Client feedback is received and responded to within agreed timelines and according to company customer service standards and service requirements.
4.2.	Opportunities to improve product or service delivery are identified and discussed with designated personnel.
4.3.	Complaints are received and responded to within specified timeframes according to company complaints handling procedures.
4.4.	Improvements to product or service delivery are communicated to clients.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria.
Skill	Performance feature
Learning skills to:	identify personal strengths and weaknesses when providing client services in different contexts seek to develop skills and knowledge in areas of need.
Numeracy skills to:	identify, interpret and meet service timelines.
Oral communication skills to:	interpret non-verbal cues from clients when communicating features and benefits of services and products request feedback from client where necessary.
Reading skills to:	understand specialised vocabulary and acronyms used in own area of expertise or work environment.
Writing skills to:	respond to complaints in writing using layout and sequencing that produce cohesive text.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCMN3006 Provide effective client service

Modification History

Release 1.

Revised unit of competency replacing superseded non-equivalent CPPCMN2003A Provide effective client service.

This version first released with CPP Property Services Training Package Version 3.

Performance Evidence

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria and foundation skills of this unit.

The person must also provide a service to two different clients within the agreed service level agreement, in which the work must include:

clarifying client needs and expectations and communicating the features and benefits of one product or service to each client verbally or in writing

confirming and coordinating human resource requirements for the task

responding verbally or in writing to one question from each client

confirming the services to be provided to the client verbally or in writing, including service costs and timelines for service provision

delivering agreed service to client within agreed timelines

responding accurately and positively to one client complaint according to company’s complaints handling procedures.

Knowledge Evidence

A person demonstrating competency in this unit must demonstrate knowledge of:

communication techniques for establishing and building client rapport

company expectations for maintaining personal presentation standards, including:

cleanliness and tidiness of own work space

codes of conduct

dress code

company standards relating to customer service standards and providing effective client services, including complaints handling procedures

key requirements of consumer protection legislation, regulations and codes of practice relating to providing client service, including:

Competition and Consumer Act

Privacy Act

processes for accessing company products and services, including accessing:

company databases

manufacturer specifications and information

product brochures

key features of effective negotiation processes and techniques

range of company products and services available, including their features and benefits, and ways to communicate them to different clients.

Assessment Conditions

The following must be present and available to learners during assessment activities:

equipment:

communication devices required for the task

materials:

products and information used when providing client services, including sales brochures and company website

contingencies:

customer complaints

specifications:

client service manuals

company policies, including:

complaints handling procedures

dress code

physical conditions:

suitable work site or venue.

Timeframe:

according to workplace requirements.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCMN4003 Establish, develop and monitor teams

Modification History

Release 1.

New unit of competency replacing superseded equivalent CPPCMN4005A Facilitate effective teamwork and CPPCMN4006A Facilitate effective workplace relationships.

This version first released with CPP Property Services Training Package Version 3.

Application

This unit of competency specifies the outcomes required to facilitate the development of team members’ working relationships, monitor their interactions and performance, and manage coaching and incentive programs to improve team effectiveness.

The unit supports those who supervise small teams and take responsibility for the quality of work at a particular site. It applies in a range of commercial and residential work sites.

No licensing, legislative, regulatory, or certification requirements apply to this unit of competency at the time of endorsement.

Pre-requisite Unit

Nil

Unit Sector

Common

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.
1.	Establish team.	1.1.	Company’s social, ethical and business standards are promoted to ensure those standards and legislative requirements are applied.
1.2.	Team communication requirements are established and communication methods are selected to meet team member needs, according to company requirements.
1.3.	Roles and tasks of team members are agreed through team consultation and negotiation, and recorded according to company requirements.
1.4.	Team and individual KPIs are established and communicated to team members, and recorded according to company requirements.
1.5.	Commitment of team members to key performance indicators (KPIs) is gained and maintained through consistent outlining and competent demonstration of workplace procedures.
2.	Monitor and support team outcomes.	2.1.	Team’s work performance is monitored against KPIs and team members are held accountable for completing activities and achieving required outcomes.
2.2.	Individual coaching is provided to team members in response to requests or as a result of team monitoring, as required.
2.3.	Individual or team member problems are discussed and issues resolved according to company requirements.
3.	Develop team performance.	3.1.	Opportunities for staff development and training are regularly promoted to staff according to company requirements.
3.2.	Development needs of team are identified, recorded and discussed with team members according to company requirements.
3.3.	Development activities and support materials that suit identified needs of team members are planned and scheduled according to company requirements.
3.4.	Improvements in team and individual work performance are monitored, recorded and rewarded according to company requirements.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria.
Skill	Performance feature
Numeracy skills to:	apply simple performance assessment rating systems.
Oral communication skills to:	facilitate team discussions and negotiations using accessible language.
Writing skills to:	establish clear and measurable KPIs for a small team take notes and record details of individual team member’s performance and development needs.
Problem-solving skills to:	listen to and resolve concerns in relation to workplace issues understand and apply knowledge of learning styles of team members and select required development activities and support materials in suitable formats.
Teamwork skills to:	develop rapport and gain confidence of team members work with diverse individuals and groups actively encourage team members to learn in order to develop new skills and improve team performance.

Range of Conditions

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
Legislative requirements must include:	anti-discrimination, equal employment opportunity and racial vilification consumer law environmental law harassment and other laws specific to local government industry codes of conduct Work Health and Safety (WHS) Act and regulations privacy legislation.

Unit Mapping Information

CPPCMN4005A Facilitate effective teamwork and CPPCMN4006A Facilitate effective workplace relationships

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCMN4003 Establish, develop and monitor teams

Modification History

Release 1.

New unit of competency replacing superseded equivalent CPPCMN4005A Facilitate effective teamwork and CPPCMN4006A Facilitate effective workplace relationships.

This version first released with CPP Property Services Training Package Version 3.

Performance Evidence

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also establish a working team comprised of a minimum of three members, in which the work must involve:

establishing three different key performance indicators (KPIs) for each team member according to their roles and responsibilities

communicating KPIs to each team member and clarifying and confirming understanding and acceptance

identifying and communicating one developmental opportunity with each person

monitoring and recording team interactions and individual and team performance over a suitable timeframe.

Knowledge Evidence

A person demonstrating competency in this unit must demonstrate knowledge of:

team dynamics, including causes of stress or conflict in teams and suitable resolution strategies

communication requirements and methods suitable for team members and work roles

company codes and standards for workplace conduct, ethics, and personal presentation

company policies and procedures relating to own and team members’ roles, responsibilities and delegation level, including:

work instructions

counselling and disciplinary procedures

reporting and documentation requirements

staff development and learning opportunities

specific customer requirements

quality and continuous improvement requirements

legislative compliance requirements relating to teamwork and work role, including:

anti-discrimination

consumer rights

environmental protection

equal employment opportunity

privacy

sustainability

work health and safety (WHS), including personal protective equipment (PPE) requirements.

Assessment Conditions

The following must be present and available to learners during assessment activities:

materials:

company-specific business standards

legislative requirements as listed in range of conditions

specifications:

teamwork instructions

physical conditions:

work site

a minimum of three new team members

relationships with team members and supervisor:

supervisory responsibility for a small team.

Timeframe:

according to workplace requirements.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCMN4004 Develop and manage client relations

Modification History

Release 1.

Revised unit of competency replacing superseded equivalent CPPCMN4004B Facilitate effective client relationships.

This version first released with CPP Property Services Training Package Version 4.

Application

This unit of competency specifies the outcomes required to establish business contacts and networks, and develop and manage these relationships effectively to increase and retain the client base of the company. The unit covers identifying and analysing potential clients and their needs. It also covers exploring products or services with the client that could improve or enhance their operations, which requires knowledge of the range of organisational products and services. The unit involves managing client problems, issues and changing needs; and identifying opportunities to promote additional products and services to meet those needs.

The unit supports those with significant contact with external clients but without managerial or supervisory responsibilities. It applies to those providing information on routine, well-defined products and services, and dealing with enquiries of a more complex nature, including pricing. Performance would usually be carried out under routine supervision, within company guidelines.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Pre-requisite Unit

Nil

Unit Sector

Common

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.
1.	Establish new business contacts.	1.1.	New organisations with potential to benefit from company products and services are identified according to company requirements.
1.2.	Individuals in target organisations with potential to benefit are identified and contacted, and effective relationships built according to company requirements.
1.3.	Communication protocols are agreed with business contacts and maintained according to own level of responsibility and company requirements.
2.	Work effectively with business contacts.	2.1.	Roles of business contacts are clarified and responsibilities of parties in business relationship are agreed according to company requirements.
2.2.	Realistic service commitments are set and adhered to according to company requirements.
2.3.	Flexibility in work practices required in unusual or difficult situations is adopted according to company requirements.
2.4.	Situations outside own area or level of responsibility are identified and, where appropriate, referred to designated personnel according to company requirements.
3.	Identify and monitor client needs.	3.1.	Needs and expectations for service delivery are regularly discussed with client according to company requirements.
3.2.	Feedback on company performance and level of satisfaction is sought from client according to company requirements.
3.3.	Prompt action is taken on feedback received according to company requirements.
3.4.	Contracts or variations to contracts or levels of agreed service provision are reviewed and implemented according to company requirements.
4.	Respond to complex client needs.	4.1.	Complex client needs are analysed and options for resolution are explained to client according to company requirements.
4.2.	Clients are assisted to evaluate product and service options to satisfy their needs according to company requirements.
4.3.	Preferred action is determined and prioritised according to company requirements.
4.4.	Potential difficulties in service delivery are identified and actions taken according to company requirements.
5.	Communicate advice and pricing information.	5.1.	Pricing information for routine and specified products and services is provided where these match client needs, according to company requirements.
5.2.	Follow-up information required by client is provided promptly according to company requirements.
5.3.	Bookings with client are scheduled and confirmed according to company requirements.
6.	Promote company.	6.1.	Strategies to represent, promote and grow company’s interests are developed.
6.2.	Additional products, services and information are suggested to clients according to company requirements.
6.3.	Information is provided to company members to support the development of effective relationships with client.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria.
Skill	Performance feature
Learning skills to:	apply prior knowledge of company offerings to select required services or products to meet identified client needs.
Numeracy skills to:	provide routine pricing information, including estimating volume of product or service required and calculation of cost over time.
Oral communication skills to:	present information to clients professionally, using a range of presentation techniques use questioning skills to identify fine details of client requirements.
Reading skills to:	interpret updates on company product and service information.
Writing skills to:	communicate with clients by email to convey information about products, services and solutions to complex requests.

Range of Conditions

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
Company requirements must include at least two of the following:	organisational policies and guidelines legislative and regulatory requirements relating to the work or service function, including: anti-discrimination and equal employment opportunity industry codes of conduct consumer law environmental law harassment and other laws specific to local government work health and safety requirements privacy legislation policies and procedures relating to own role and responsibility quality and continuous improvement systems, standards and guidelines.
Communication protocols must include:	client’s preferred frequency and timing of contact client’s preferred method of contact types of information that client wishes to receive.
Personnel must include at least one of the following:	colleagues manufacturers staff and employee representatives supervisors suppliers.

Unit Mapping Information

CPPCMN4004B Facilitate effective client relationships

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCMN4004 Develop and manage client relations

Modification History

Release 1.

Revised unit of competency replacing superseded equivalent CPPCMN4004B Facilitate effective client relationships.

This version first released with CPP Property Services Training Package Version 4.

Performance Evidence

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also develop and manage business relationships with three new clients and respond to two client requests.

In doing the above work, the person must:

identify each client’s needs

explain key features and benefits of company’s products and services

present verbal and written information on products and services to each client.

Knowledge Evidence

A person demonstrating competency in this unit must demonstrate knowledge of:

processes to identify, establish and maintain business contacts and networks

company requirements, including:

client confidentiality provisions

code of ethics

company image

legislative and regulatory requirements relating to the work or service function, including:

codes of conduct

consumer law

environmental law

privacy legislation

quality and continuous improvement systems, standards and guidelines

range of products and services available to business contacts

benefits of maintaining good client communication when delivering customer service

role of designated personnel in developing and managing client relations.

Assessment Conditions

The following must be present and available to learners during assessment activities:

equipment:

computer with internet access

materials:

company policies and procedures relating to client relations

legislation and regulatory information relating to job role

contingencies:

two client requests

specifications:

company product and service specifications

relationship with client:

client consultation.

Timeframe:

according to workplace requirements.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCMN4012 Contribute to sustainable solutions throughout a building's life cycle

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCMN4012A Contribute to sustainable solutions throughout a building’s life cycle. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to participate in the implementation of policies and practices that are environmentally responsible and resource-efficient throughout a building’s life cycle, from construction to demolition. It includes researching and implementing policies and practices that address sustainability issues, enhance the internal environmental quality, reduce waste, use resources efficiently and include alternative and renewable energy solutions. Sustainable practices include retrofitting of ‘green’ solutions and building maintenance.

The unit supports individuals who work independently using specialised knowledge to implement sustainable solutions across a range of property services sectors.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Common.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Develop understanding of environmental impacts during a building’s life cycle.	1.1	Research and document the purpose, benefits and practices of identifying and addressing the environmental impact of a building during its life cycle and use findings to inform client services.
1.2	Research and document concepts and models associated with the environmental life cycle of buildings and use findings to inform client services.
1.3	Identify and assess the range of products and services available to support the sustainable and effective management of buildings.
2	Analyse and communicate effective environmental solutions.	2.1	Analyse the benefits of adopting strategies that contribute to reducing the environmental impact over a building’s life cycle and communicate findings to clients.
2.2	Analyse current workplace products or services to identify benefits and contributions to reducing environmental impacts to meet client requirements.
2.3	Seek specialist advice from relevant persons, as required, to meet client requirements.
3	Support implementation of effective environmental solutions.	3.1	Provide advice to client on implementing recommended solutions to ensure environmental benefits are maximised.
3.2	Conduct checks to ensure environmental solutions comply with relevant regulatory requirements and industry best practice to ensure optimum environmental performance.
3.3	Provide relevant environmental solutions documentation, including ‘green’ certification and environmental performance ratings, to client and explain its purpose.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPCMN4012A Contribute to sustainable solutions throughout a building’s life cycle.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCMN4012 Contribute to sustainable solutions throughout a building's life cycle

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCMN4012A Contribute to sustainable solutions throughout a building’s life cycle. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by contributing to environmentally effective solutions to improve the sustainability of a building during its life cycle to meet the needs of two different clients.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

commonwealth, state and territory legislation, regulations, codes and standards relevant to the sustainability of buildings:

building control, including local government regulations and by-laws

energy rating standards

environmental protection

ISO 14001 Environmental management systems – Requirements with guidance for use (or its successor)

National Construction Code (NCC)

concepts and models of building life cycle management

concepts of risk management planning and processes

environmental and resource hazards

environmental life cycle of buildings

industry quality and best practice associated with building sustainability

meaning of ‘green’ solutions and strategies, tools and products to reduce the environmental impact of buildings

research techniques and methodologies

sustainability principles and practices commonly applied in the construction and property services industries

workplace requirements for contributing to environmentally effective solutions to improve building sustainability:

client service

policies and procedures, products or services to support the sustainability of buildings.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCMN4012A Contribute to sustainable solutions throughout a building's life cycle

Modification History

Not Applicable

Unit Descriptor

Unit descriptor	This unit of competency specifies the outcomes required to participate in the implementation throughout a building's life cycle of policies and practices that are environmentally responsible and resource efficient. It covers the skills and knowledge necessary to research and implement policies and practices that address factors, including the use of non-toxic materials, enhancement of internal environmental quality, reduction of waste, efficient use of resources, and inclusion of alternative and renewable energy solutions. Sustainable practices also relate to the retrofitting of 'green' solutions and the maintenance of buildings. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Application of the Unit

Application of the unit	This unit of competency supports individuals responsible for contributing to the implementation of sustainable solutions.

Licensing/Regulatory Information

Refer to Unit Descriptor

Pre-Requisites

Prerequisite units	Nil

Employability Skills Information

Employability skills	This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Develop understanding of environmental impact over a building's life.	1.1 Purpose, benefits and practices of identifying and addressing environmental impact of a building during its life cycle are explored and used to inform the provision of services to customers. 1.2 Concepts and models of the environmental life cycle of buildings are explored and used to inform the provision of services to customers. 1.3 Range of products and services offered to support the sustainable and effective management of a building over its life cycle are reviewed and assessed.
2. Identify and communicate effective environmental solutions.	2.1 Benefits of adopting strategies that contribute to reducing environmental impact over the building's life cycle are analysed and communicated to customers. 2.2 Current products and services offered by the business are reviewed and analysed to identify their benefits and contribution to reducing environmental impacts. 2.3 Advice is sought from team members or related external professionals when services sought by the customer extend beyond current offerings.
3. Support implementation of effective environmental solutions.	3.1 Information and advice are provided to customer regarding optimal use and maintenance of the product or service to ensure environmental benefits are maximised. 3.2 Services provided by the business are checked for compliance with legislation and industry best practice to ensure optimum environmental performance. 3.3 Documentation, including 'green' certification and environmental performance ratings, is provided to the customer and its purpose explained.

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
analytical skills to: apply suitable sustainable practices analyse risks problem-solving skills to identify appropriate sustainable solutions for the customer research skills to identify sustainable products, services and trends in sustainability and the environmental impact of buildings technical skills relevant to job role technology skills to use computer applications written and oral communication skills to: communicate clearly and concisely verbally and in writing consult with individuals and work team read and interpret documentation
Required knowledge
advanced understanding of the principles and practices of sustainability within the construction and property services industries concepts and models for building life cycle management concepts of risk management planning and processes environmental and resource hazards industry codes and standards, including Building Code of Australia (BCA) industry quality requirements organisational policies and procedures related to sustainable practices strategies, tools and products to support sustainable practices techniques and models for research legislative and regulatory requirements relating to environmental standards and OHS

Evidence Guide

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment	This unit of competency could be assessed by observing at least two instances of the implementation and monitoring of integrated economic, social and environmental sustainability policies and procedures in an organisation.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit. In particular the person should demonstrate the ability to: identify and communicate the environmental impact of a building over its life cycle, from construction to demolition identify the products and services that support improved sustainability communicate with customers effectively and develop environmentally effective solutions.
Context of and specific resources for assessment	Assessment of essential underpinning knowledge may be conducted in an off-site context. It is to comply with relevant regulatory or Australian standards' requirements. Resource implications for assessment include access to: relevant legislation, standards and guidelines workplace documentation and personnel reports from other parties involved in the process of identifying and implementing improvements.
Method of assessment	Assessment methods must: satisfy the endorsed Assessment Guidelines of the Property Services Training Package include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application reinforce the integration of employability skills with workplace tasks and job roles confirm that competency is verified and able to be transferred to other circumstances and environments. This unit could be assessed on its own or in combination with other units relevant to the job function.
Guidance information for assessment	Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support. Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.

Range Statement

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Environmental impact of a building can be reduced by strategies, including:	efficient use of energy efficient use of resources required for construction and maintenance elimination or minimisation of hazardous and toxic materials minimisation of water use reduced use of non-renewable resources re-use and recycling of materials use of solar or other alternative forms of energy waste reduction.
Environmental life cycle of buildings refers to the impacts of:	extraction and processing of the raw materials used in construction and the energy intensity used construction of the building, including: design to minimise reliance on energy-intensive heating, cooling and lighting efficient use of materials installation of alternative energy sources minimisation of waste use of non-toxic materials use of recycled materials maintenance of the building, including: use of non-toxic cleaning and maintenance materials efficient energy and water use recycling and materials re-use efficient waste recycling demolition of the building, including: efficient and safe disposal of materials recycling of building materials.
Range of products and services is diverse, will typically be provided by a range of companies, and may include:	building design services cleaning operations services construction services facilities management services supply of energy-efficient building systems waste management services.

Unit Sector(s)

Unit sector	Common

Competency field

Competency field

CPPCMN4013 Operate a sustainable business

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCMN4013B Operate a sustainable business. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to operate a sustainable business by identifying and implementing products, services and practices that are economically, socially and environmentally sustainable over time.

The unit supports individuals who work independently using specialised knowledge to operate a sustainable business in property services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Common.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Seek sustainable business opportunities	1.1	Research, analyse and document trends in consumer expectations and business practices relating to sustainability.
1.2	Research developments in sustainable products and services and assess their suitability to meet workplace requirements.
1.3	Identify and review the sustainable offerings and market position of workplace competitors.
1.4	Consult with existing and new clients to explore sustainable business opportunities and document the findings.
2	Communicate performance requirements and monitor provision of sustainable products and services.	2.1	Identify and implement performance indicators to manage the delivery of sustainable products or services.
2.2	Document required sustainable business outcomes and report progress against performance indicators to business stakeholders.
2.3	Identify and respond to opportunities to gain certification or participate in external benchmarking activities to validate sustainable products, services or practices according to workplace requirements.
2.4	Monitor and report compliance of products, services or practices with regulatory requirements for sustainability.
2.5	Promote successful sustainable business strategies and practices and where possible, recognise regulatory compliance.
3	Promote a workplace culture that supports sustainable products, services and practices.	3.1	Develop and communicate policies and procedures to establish understanding of, and commitment to, economic, social and environmental sustainability.
3.2	Use coaching and mentoring strategies to build the skills and knowledge of staff and contractors to support sustainable products services and practices.
3.3	Develop reward and recognition processes to ensure staff commitment to implementing and applying sustainable solutions in the workplace.
4	Monitor and manage client satisfaction with sustainability policies, practices, products and services.	4.1	Design and implement mechanisms to monitor client satisfaction with sustainable policies, practices, products or services.
4.2	Provide effective and timely feedback to staff, contractors and suppliers regarding the efficiency and effectiveness of their service provision.
4.3	Plan and implement strategies to communicate and market the benefits of sustainable strategies according to workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPCMN4013B Operate a sustainable business.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCMN4013 Operate a sustainable business

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPCMN4013B Operate a sustainable business. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by implementing, promoting and monitoring business policies, practices, products and services that support sustainability, involving:

identifying at least two new sustainable business opportunities

using progress against performance indicators to recommend at least two business improvements to ensure the delivery of sustainable products or services

planning and organising at least one work activity that generates ideas for improving sustainability performance

using client feedback to identify two strategies to improve business sustainability.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

business stakeholders

commonwealth, state and territory legislation, regulations, codes and standards that apply to sustainability:

environmental protection

ISO 14001 Environmental management systems – Requirements with guidance for use (or its successor)

concepts and models that address:

economic sustainability

social sustainability

environmental sustainability

concepts and models of strategic and tactical business planning

environmental and resource hazards

governance and accountability models and processes that inform sustainability practices

mechanisms to monitor client satisfaction

performance characteristics and benefits of sustainable policies, products, services and processes

principles and practices of sustainability within the construction and property services industries

strategies for continuous improvement

strategies to communicate and market sustainable products, services and practices

techniques and models for research

workplace requirements for sustainable business operations:

client service

policies, practices, products and services that contribute to sustainability.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCOM4001 Manage own work, professional development and ethical behaviour

Modification History

Release 1	This version first released with CPC Property Services Training Package Release 5.0. Supersedes and equivalent to CPPHSA4018A Manage own work, professional development and ethical behaviour. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to adhere to regulatory requirements, organise own work commitments, maintain professional competence and model ethical practice while working in the property industry.

This unit is for individuals who work independently using specialised knowledge and skills in a range of property services sectors and organisations. It involves completing routine and non-routine tasks and dealing with predictable and sometimes unpredictable problems.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Unit Sector

Common

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Adhere to regulatory requirements for work activities.	1.1	Confirm industry accreditation and licensing requirements for conducting work activities.
1.2	Confirm roles and responsibilities of relevant industry accrediting and licensing organisations associated with work activities.
1.3	Develop a compliance plan to ensure own work practices are consistent with regulatory requirements.
1.4	Comply with quality assurance processes of regulatory organisations when conducting work activities.
2	Model high standards of professional practice.	2.1	Establish and maintain standards of personal presentation and client service appropriate to work role.
2.2	Maintain personal performance in varying work conditions and work contexts.
2.3	Recognise conflict in the workplace and respond promptly and safely to address issues and reach a positive conclusion.
2.4	Determine personal liability for breach of contract or negligence and maintain professional indemnity insurance in line with regulatory and professional requirements.
2.5	Use oral and written communication strategies to establish rapport with clients and provide accurate advice and follow-up services.
3	Set and meet own work priorities	3.1	Assess competing work demands and organise own work activities to achieve required individual, team and organisational priorities and timelines.
3.2	Devise strategies to effectively manage workload and minimise personal stress.
3.3	Identify strategies to support own requirements for work-life balance while meeting work priorities.
4	Develop and maintain professional competence.	4.1	Use self-assessment, reflection and client feedback to identify areas for improvement in own professional practice.
4.2	Participate in professional networks and associations to enhance skills, knowledge and work relationships.
4.3	Keep up to date with new product developments and findings of current research associated with work practices.
4.4	Source and use opportunities to develop and maintain professional competence.
5	Model ethical practice.	5.1	Identify and uphold ethical standards and industry codes of conduct in providing client services.
5.2	Consult with relevant persons to verify personal understanding of ethics and conduct standards and ensure compliance with regulatory requirements.
5.3	Identify situations requiring guidance on ethical practice and source advice to ensure ethical conduct.
5.4	Identify and manage potential conflicts of interest when conducting work activities and providing client advice to ensure compliance with regulatory and industry codes of practice.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to interact with clients from diverse social, economic and cultural backgrounds

reading skills to interpret key requirements of a variety of texts including regulations, codes of practice and industry accreditation and licensing information relevant to own work.

Unit Mapping Information

Supersedes and equivalent to CPPHSA4018A Manage own work, professional development and ethical behaviour.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCOM4001 Manage own work, professional development and ethical behaviour

Modification History

Release 1	This version first released with CPC Property Services Training Package Release 5.0. Supersedes and equivalent to CPPHSA4018A Manage own work, professional development and ethical behaviour. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by engaging in a structured process of critical analysis and professional reflection that includes:

evidence-based analysis of own work, professional development and professional behaviour

a documented regulatory compliance plan to ensure own work practices are consistent with industry accreditation and licensing requirements

a documented professional development plan that includes:

at least three opportunities to develop and maintain professional practice

strategies to address at least three different professional practice issues/challenges.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

client service standards appropriate to work role

contractual obligations associated with work role and professional indemnity insurance required to meet regulatory requirements

ethical standards and industry codes of conduct associated with work activities and providing client services

factors that contribute to professional personal presentation

professional networks and associations available within the industry

requirements of industry accrediting or licensing organisations and government bodies applicable to work activities

self-assessment, reflection and feedback techniques that can be used to identify areas for improvement in professional practice

sources of information about new product developments and research associated with work practices

sources of professional advice

techniques for conflict resolution and dealing with difficult situations in the workplace

techniques for identifying own professional development needs and how these can be met

time management and scheduling techniques

types of issues that may impact the ethical conduct of work activities:

conflicts of interest

fraudulent behaviours

inappropriate relationships with providers associated with procurement of goods or services.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

This unit must be assessed in the workplace or a close simulation using realistic workplace conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to:

industry codes, guidelines, standards and legislation to support achievement of the performance evidence

information about professional networks, associations and industry accreditation requirements applicable to work role.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPCOM4002 Implement safe work practices in the property industry

Modification History

Release 1	This version first released with CPC Property Services Training Package Release 5.0. Supersedes and equivalent to CPPHSA4005A Minimise health, safety and security risks when assessing home sustainability. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to apply work health and safety (WHS) practices and measures to manage risks to self, others and property while working in the property industry.

This unit is for individuals who work independently using specialised knowledge and skills in a range of property services sectors and organisations and workplace contexts. Workplace contexts may include the office environment or client sites during inspections. It involves completing routine and non-routine tasks and dealing with predictable and sometimes unpredictable problems.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Unit Sector

Common

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Confirm and apply workplace WHS requirements	1.1	Identify key requirements of WHS legislation, regulations and codes of practice applicable to work role and jurisdiction.
1.2	Confirm own responsibilities to protect people and property in the workplace and implement actions necessary to comply with duty of care requirements.
1.3	Review workplace WHS documentation to identify and assess hazards and risks and implement required control measures.
1.4	Use personal protective equipment (PPE) and follow work practices required to prevent injury or impairment.
1.5	Use tools, equipment and materials to complete work activities following safe work practices.
1.6	Prepare an emergency action plan to protect self, others and property in the event of a workplace emergency.
2	Minimise risks to self, others and property.	2.1	Identify and assess risks to self, others and property in the workplace.
2.2	Identify and apply measures to control risks and client confidentiality according to workplace requirements and emergency action plan.
2.3	Monitor and review the effectiveness of control measures and take further actions as required to mitigate risk.
3	Report risks and recommend improvements to WHS practices.	3.1	Report identified WHS risks according to workplace requirements.
3.2	Evaluate response to identified risks and identify improvements to WHS practices.
3.3	Document recommendations for improving WHS practices and disseminate to relevant persons.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

writing skills to prepare succinct and logically structured documentation

reading skills to interpret key requirements of WHS information and documentation including safe work method statements (SWMS) and job safety analysis (JSA).

Unit Mapping Information

Supersedes and equivalent to CPPHSA4005A Minimise health, safety and security risks when assessing home sustainability.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPCOM4002 Implement safe work practices in the property industry

Modification History

Release 1	This version first released with CPC Property Services Training Package Release 5.0. Supersedes and equivalent to CPPHSA4005A Minimise health, safety and security risks when assessing home sustainability. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by implementing safe work practices in two different property industry workplace contexts, involving for each workplace:

identifying a minimum of five hazards and assessing and controlling the risks associated with those hazards

identifying and controlling a minimum of one risk for each of the following:

property

personal safety

client confidentiality

identifying a minimum of three recommendations to improve WHS practices.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

contents of, and techniques for developing emergency action plans

insurance coverage requirements for safety associated with work tasks

methods for identifying actual and potential hazards in the workplace

methods for controlling risks using the hierarchy of controls

organisational procedures for consulting with others on WHS issues associated with work tasks

own responsibilities and general duty of care under work health and safety (WHS) legislation, regulations and codes of practice applicable to work role and jurisdiction

purpose and content of safe work method statements (SWMS)

purpose and content of job safety analysis (JSA) procedures

risk assessment process and how it is applied to mitigate risk

safe work practices to be followed in different property workplace contexts:

conducting property inspections and site visits

working in an office using computing equipment

types and uses of personal protective equipment (PPE) required for work tasks

types of WHS risks associated with the workplace and work role and control measures for each

types of risks to information, people and property associated with work tasks and control measures for each

types of WHS documentation used to report WHS hazards and risks.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

This unit must be assessed in the workplace or a close simulation using realistic workplace conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to:

WHS legislation, regulations and codes of practice including How to Manage Work Health and Safety Risks Code of Practice, Safe Work Australia Work for the relevant jurisdiction and to allow achievement of the performance evidence

tools, equipment, materials and documentation to allow achievement of the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPDSM3009 Maintain workplace safety in the property industry

Modification History

Release 1.

Replaces superseded equivalent CPPDSM3009A Maintain workplace safety in the property industry.

This version first released with CPP Property Services Training Package Version 5.

Application

This unit of competency specifies the outcomes required to follow defined work health and safety (WHS) policies and procedures to ensure own safety and that of others in a property industry workplace. It requires the ability to identify and control workplace hazards and risks, apply appropriate responses to emergency situations, and communicate workplace safety requirements.

The unit supports workers in the property industry who are required to follow WHS policies and procedures. It applies to real estate agents, property managers, strata managers, Nationwide House Energy Rating Scheme (NatHERS) assessors, home sustainability assessors and facility managers.

Licensing, legislative, regulatory or certification requirements apply to this unit in some States and Territories. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.

Pre-requisite Unit

Nil

Competency Field

Strata community management

Unit Sector

Property services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.
1.	Assist in implementing safety policies and procedures in the workplace.	1.1.	Workplace safety requirements relevant to own role and responsibilities are identified and implemented.
1.2.	Organisational information outlining WHS policies and procedures is identified and accessed.
1.3.	Information identifying and controlling workplace hazards and risks is reviewed in line with organisational procedures.
1.4.	Work is conducted using safe workplace practices and according to WHS policies and procedures.
2.	Follow workplace procedures for identifying hazards and controlling risk.	2.1.	Hazards in work area are identified and reported in line with organisational requirements.
2.2.	Workplace instructions and procedures for controlling hazards and risks are followed.
2.3.	Emergency procedures are followed in line with WHS and organisational requirements.
3.	Contribute to participative arrangements for managing WHS.	3.1.	WHS issues, including compliance with applicable WHS policies and procedures, are raised with required people.
3.2.	Colleague contributions to participative arrangements for managing WHS in the workplace are encouraged.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria.
Skill	Performance feature
Learning skills to:	maintain current knowledge of WHS policies and procedures identify and use reliable sources of information to confirm details of workplace hazards and risks.
Numeracy skills to:	interpret numerical and graphical information in safety information in the workplace.
Oral communication skills to:	ask questions to clarify procedures to follow in identifying potential workplace hazards and safe work practices.
Reading skills to:	read and interpret information about safe work practices and hazards.
Writing skills to:	prepare routine correspondence, including emails, messaging and letters, to record and report details of safety-related incidents in the workplace.
Technology skills to:	access the internet and web pages prepare and complete online forms lodge electronic documents search online databases in relation to workplace safety.

Range of Conditions

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
WHS policies and procedures must include:	consultative arrangements for employees emergency and evacuation procedures equipment maintenance and use first aid hazard and risk identification and reporting hazard, accident and incident investigation on-site contractors, visitors and members of the public risk assessment and control measures safe operating procedures and instructions transport, use and storage of dangerous goods and hazardous materials use and maintenance of personal protective clothing and equipment WHS audits and safety inspections.
Procedures for controlling hazards and risks must include:	compliance with environmental requirements compliance with ergonomic requirements, including safe lifting and manual handling procedures correctly selecting, using, storing and maintaining personal protective clothing and equipment following emergency, fire and accident procedures following safe operating procedures reporting hazards, accidents and incidents regular WHS consultations.
Participative arrangements must include:	formal and informal meetings to discuss WHS matters mechanisms for conveying employee suggestions, requests and concerns to management WHS committees, such as consultative, planning and purchasing committees.

Unit Mapping Information

CPPDSM3009A Maintain workplace safety in the property industry

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPDSM3009 Maintain workplace safety in the property industry

Modification History

Release 1.

Replaces superseded equivalent CPPDSM3009A Maintain workplace safety in the property industry.

This version first released with CPP Property Services Training Package Version 5.

Performance Evidence

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also follow defined work health and safety (WHS) policies and procedures to ensure own safety and that of others in three different work environments in the property industry.

The person must demonstrate this performance by:

identifying the workplace hazards and risks in each of the above work environments

identifying how each of the identified hazards and risks may be controlled and the appropriate responses to apply in associated emergency situations

contributing to participative arrangements aimed at managing the hazards and risks identified in each of the above environments.

In doing the above, the person must:

carry out work activities in a safe manner using safe operating practices and procedures

follow required WHS risk and hazard response procedures within scope of own role and responsibilities.

Knowledge Evidence

A person demonstrating competency in this unit must demonstrate knowledge of:

workplace hazards and risks in the property industry

ways of controlling hazards and risks in the property industry

organisational communication channels and procedures

federal, state or territory legislation, codes, standards and local government regulations relating to workplace safety in the property industry

range and meaning of WHS safety signs and symbols

rights and responsibilities of employers and employees with regard to workplace safety

types and purposes of personal protective clothing and equipment in the workplace

workplace WHS management processes and designated personnel.

Assessment Conditions

The following must be present and available to learners during assessment activities:

equipment:

computer system to access online information concerning workplace safety in the property industry

specifications:

relevant legislation, codes, standards and local government regulations relating to workplace safety in the property industry

relationship with team members and supervisor:

member of a work team in a property industry context.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPDSM3010 Meet customer needs and expectations in the property industry

Modification History

Release 1.

Replaces superseded equivalent CPPDSM3010B Meet customer needs and expectations in the property industry.

This version first released with CPP Property Services Training Package Version 5.

Application

This unit of competency specifies the outcomes required to identify, clarify and meet customer needs and expectations in the property industry in a single encounter or multiple encounters on a one-to-one basis with a customer.

The unit supports work situations involving a direct relationship with internal and external customers. It applies to those in the property industry involved in identifying and clarifying customer needs and expectations, exploring alternative ways of satisfying them, and selecting appropriate products or services to meet them.

Pre-requisite Unit

Nil

Competency Field

Strata community management

Unit Sector

Property services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.
1.	Identify customer needs and expectations.	1.1.	Customer preferences, needs and expectations are identified and clarified.
1.2.	Customer special requirements are identified and where appropriate referred to specialist staff in the organisation.
1.3.	Communication techniques appropriate to relationship and purpose of interaction are used.
1.4.	Limitations in identifying customer preferences, needs and expectations are identified, and advice is sought from required people.
2.	Respond to identified customer needs and expectations.	2.1.	Product and service knowledge is applied to provide assistance to customers consistent with scope of own work role and responsibilities, organisational policies, and legislative requirements.
2.2.	Customer is provided with options and alternatives where appropriate.
2.3.	Features and benefits of relevant products and services are explained to customers.
2.4.	Information on special promotions for products and services is provided to customer.
2.5.	Feedback is sought from customer whether needs and, where practical, expectations have been satisfied.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria.
Skill	Performance feature
Learning skills to:	identify and use reliable sources of information on organisation’s products and services maintain current knowledge of organisation’s products and services.
Numeracy skills to:	interpret routine numerical and graphical information on organisation’s products and services.
Oral communication skills to:	ask questions to clarify customer needs and expectations.
Reading skills to:	read and interpret supplier information to determine benefits and features of products and services.
Writing skills to:	prepare notes and summaries of customer needs and preferences in relation to services offered.
Technology skills to:	use business technologies to conduct routine communication with customers and provide standard information on the organisation’s products and services.

Range of Conditions

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
Customer must include:	internal and external customers people from a range of social, cultural or ethnic backgrounds people with varying physical and mental abilities regular and new customers those with routine or special requests.
Communication techniques must include:	active listening giving customers full attention maintaining eye contact non-verbal communication, such as body language and personal presentation speaking clearly and concisely using appropriate language and tone of voice using open and closed questions writing clearly and legibly.
Product and service knowledge must include:	cost of products and services features and benefits of products and services legislation impacting on products and services limits of advice that may be provided on products and services product and service disclosures range of products and services supplier product and service information timeframe for provision of products and services.

Unit Mapping Information

CPPDSM3010B Meet customer needs and expectations in the property industry

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPDSM3010 Meet customer needs and expectations in the property industry

Modification History

Release 1.

Replaces superseded equivalent CPPDSM3010B Meet customer needs and expectations in the property industry.

This version first released with CPP Property Services Training Package Version 5.

Performance Evidence

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also clarify and meet customer needs and expectations in the property industry by responding to the following two different customer service situations:

a single encounter on a one-to-one basis with one internal customer

two or more encounters on a one-to-one basis with one external customer.

In doing the above, the person must:

identify needs and expectations of each customer

deliver a service to both customers in required timeframes

apply knowledge of organisational practices, ethical standards, and legislative requirements associated with meeting customer needs and expectations

locate, interpret and apply relevant product and service information

recommend acceptable options or alternatives to customers, or explain to customers why their needs cannot be met

use communication strategies suited to the customer and service situation.

Knowledge Evidence

A person demonstrating competency in this unit must demonstrate knowledge of:

communication strategies to use when establishing and maintaining customer relationships

organisation’s product and service range, sufficient to make choices between different products and services based on identified customer needs and expectations

key requirements of federal, state or territory legislation, codes, standards and local government regulations relating to:

anti-discrimination

consumer protection

environmental issues

financial probity

work health and safety (WHS)

property sales, leasing and management.

Assessment Conditions

The following must be present and available to learners during assessment activities:

equipment:

computer system with internet access and printer

specifications:

organisational policies and procedures for interacting and communicating with customers

details of services offered by organisation

relevant legislation, codes, standards and local government regulations relating to organisation’s products and services

relationship with team members and supervisor:

member of a work team in a property industry context under supervision of the manager or a workplace principal.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPDSM4034 Negotiate and implement strata community management agreement

Modification History

Release 1.

Replaces superseded by non-equivalent CPPDSM4034A Negotiate and implement strata community management agreement.

This version first released with CPP Property Services Training Package Version 5.

Application

This unit of competency specifies the outcomes required to effectively assess and implement a strata community management agreement. It requires the ability to negotiate the implementation of the agreement, and monitor and review the implementation process.

This unit of competency applies to those involved in assessing and implementing strata community management agreements. It applies to strata managers.

Licensing, legislative, regulatory or certification requirements apply to this unit in some States and Territories. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.

Pre-requisite Unit

Nil

Competency Field

Strata community management

Unit Sector

Property services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.
1.	Determine functions and obligations of strata manager.	1.1.	Legislative, ethical and procedural requirements relevant to strata community management services are identified.
1.2.	Fiduciary duties are identified and disclosed in strata community management agreement.
1.3.	Procedures for appointing and terminating the manager are identified and disclosed in strata community management agreement.
1.4.	Registration or licencing requirements with appropriate authorities are identified and complied with.
1.5.	Record management systems are maintained.
1.6.	Execution procedures for strata community management agreement are identified.
2.	Determine functions and obligations of the strata community.	2.1.	Owners’ responsibilities and accountabilities are identified and disclosed in strata community management agreement.
2.2.	Fiduciary duties of strata community and its owners committee are identified and disclosed.
3.	Negotiate strata community management agreement requirements.	3.1.	Functions and obligations of strata managers and owners are detailed in strata community management agreement.
3.2.	Owners’ responsibilities, management fees and services are negotiated and agreed.
3.3.	Additional services are agreed according to strata community management agreement and budget allocations.
3.4.	Conflicts of interest are identified and disclosed.
3.5.	Strata community management agreement is reviewed to establish obligations, service and termination requirements.
3.6.	Delegations are identified.
4	Implement strata community management agreement.	4.1.	Strata community management agreement is agreed and entered in to according to legislative requirements.
4.2.	Record management system is maintained in relation to agreement.
4.3.	Obligations of strata manager and strata community are monitored and complied with.
5.	Review and report on operation of strata community management agreement.	5.1.	Agreement implementation processes and outcomes are reviewed.
5.2.	Recommendations for improving processes are identified.
5.3.	Report on implementation of strata community management agreement is prepared and distributed to strata community.
5.4.	Strata community management agreement is revised to take into account review outcomes.
6	Terminate strata community management agreement.	6.1.	Legislative, contractual, ethical and procedural requirements relating to terminating strata community management agreement are identified.
6.2.	Procedures for handing over strata community records to new manager or owners committee are identified and implemented.
6.3.	Procedures for transfer of strata community funds to new manager or owners committee are identified and implemented.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria.
Skill	Performance feature
Learning skills to:	maintain current knowledge of strata community management procedures.
Oral communication skills to:	ask questions to clarify client service requirements relating to the implementation of strata community management agreement.
Reading skills to:	read and interpret complex business documentation, including strata community management agreements.
Writing skills to:	prepare complex written reports to strata community.
Technology skills to:	use business technology to prepare, store and retrieve strata community management agreement documentation.

Range of Conditions

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
Record management systems must include at least five of the following:	administrative and sinking funds ballots bookkeeping accounts budgets building maintenance reports by-laws contracts and agreements correspondence disclosures fee for service income tax returns insurance investments leases and licences levies maintenance plans meeting management notices and orders served on owners committee register of owners renewal dates of contracts repairs valuations.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPDSM4034 Negotiate and implement strata community management agreement

Modification History

Release 1.

Replaces superseded by non-equivalent CPPDSM4034A Negotiate and implement strata community management agreement.

This version first released with CPP Property Services Training Package Version 5.

Performance Evidence

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also:

negotiate one strata community management agreement

implement one strata community management agreement

review one strata community management agreement

terminate one strata community management agreement.

In doing the above, the person must:

establish and negotiate strata community management agreement requirements

implement and monitor a management agreement for a strata community

apply knowledge of organisation’s practices, ethical standards and legislative requirements associated with implementing strata community management agreements

maintain records associated with above work

review and report on agreement implementation processes and outcomes.

Knowledge Evidence

A person demonstrating competency in this unit must demonstrate knowledge of:

administration of property strata plans

business law relating to contracts and property management

financial management in relation to budgeting and bookkeeping

limitations of own work role, responsibilities and professional abilities

management of administration and sinking funds

work health and safety (WHS) issues and requirements

organisational and professional procedures relating to strata community management agreements

social and ethical practices and business standards relating to strata community management agreements

key requirements of federal, state or territory legislation and local government regulations relating to:

anti-discrimination

consumer protection

environmental issues

equal employment opportunity (EEO)

financial probity

franchise and business structures

industrial relations

privacy

strata community

WHS

risk management processes and procedures relating to strata community management agreements, including required insurances

use and application of statutory forms in strata community management.

Assessment Conditions

The following must be present and available to learners during assessment activities:

equipment:

computer system with internet, email and printing facilities

specifications:

organisational policies and procedures for establishing and implementing management agreements for strata communities

management agreement for a strata community

source documentation or access to source documentation relating to management of a strata community

physical conditions:

access to a strata community

relationship with team members and supervisor:

member of a work team involved in managing a strata community.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPDSM4045 Facilitate meetings in the property industry

Modification History

Release 1.

Replaces superseded equivalent CPPDSM4045A Facilitate meetings in the property industry.

This version first released with CPP Property Services Training Package Version 5.

Application

This unit of competency specifies the outcomes required to prepare for meetings and facilitate groups to discuss common issues in the property industry. It requires the ability to coordinate meeting arrangements, facilitate meetings, and accurately record meeting outcomes.

The unit supports workers in the property industry who are involved in preparing for meetings and facilitating groups to discuss common issues. It applies to real estate agents, property managers, strata managers and facility managers.

Licensing, legislative, regulatory or certification requirements apply to this unit in some States and Territories. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.

Pre-requisite Unit

Nil

Competency Field

Strata community management

Unit Sector

Property services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.
1.	Arrange meetings.	1.1.	Type of meeting and its purpose are identified.
1.2.	Meeting participants are identified and meeting is scheduled to provide maximum opportunities for attendance.
1.3.	Participants are notified of meeting agenda and specific requests are actioned according to organisational and legislative requirements.
1.4.	Participants are advised of changes to original meeting details as required.
2.	Facilitate meetings.	2.1.	Open and participative environment is provided for participants to discuss common issues.
2.2.	Arrangements for taking meeting notes are made to ensure accurate record of meeting outcomes.
2.3.	Meeting is facilitated and conducted in a manner that enables participation, discussion, problem solving, voting and resolution of matters.
2.4.	Meeting style and structure are selected appropriate to meeting purpose.
2.5.	Leadership styles and strategies are used that provide clear information at appropriate stages during meeting to assist in mutual understanding and agreement.
3.	Record meeting outcomes.	3.1.	Meeting minutes or notes are documented, checked to ensure accuracy, and formatted according to organisational and legislative requirements.
3.2.	Meeting issues requiring urgent action are identified and addressed.
3.3.	Meeting records are distributed to relevant people within agreed timeframes, and are securely maintained and stored for easy retrieval.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria.
Skill	Performance feature
Learning skills to:	maintain current knowledge of meeting procedures and where necessary statutory requirements for meetings.
Numeracy skills to:	determine number of people in attendance at meeting and whether quorum requirements are met.
Oral communication skills to:	ask questions to clarify routine meeting procedures.
Reading skills to:	read and assess accuracy of meeting notes and minutes.
Writing skills to:	prepare routine documentation associated with the conduct of a property industry meeting, including agendas, minutes, meeting notes, and correspondence in the form of email and letters.
Technology skills to:	use business technology to produce routine documentation associated with the conduct of a property industry meeting.

Range of Conditions

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
Type of meeting must include at least three of the following:	annual general meeting board meeting committee meeting extraordinary general meeting formal meeting informal meeting one-off meeting owners committee regular meeting semi-formal special purpose meeting staff meeting teleconference videoconference.
Meeting agenda must include:	correspondence date, time and location of meeting statement of meeting purpose matters or business arising from previous meeting proxies reports.
Leadership styles and strategies must include at least four of the following:	maintaining ethical practice and beliefs in the face of opposition modelling behavioural and personal presentation standards acknowledging and respecting attitudes and beliefs of others not accepting unreasonable expectations presenting a confident, assured and unhesitant manner in challenging situations initiating action and directing decision making promoting active and genuine participation time management.
Meeting minutes or notes must include:	apologies decisions made and resolutions future action to be taken meeting outcomes meeting participants points discussed and suggestions made.

Unit Mapping Information

CPPDSM4045A Facilitate meetings in the property industry

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPDSM4045 Facilitate meetings in the property industry

Modification History

Release 1.

Replaces superseded equivalent CPPDSM4045A Facilitate meetings in the property industry.

This version first released with CPP Property Services Training Package Version 5.

Performance Evidence

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also prepare for two of the following different meetings in a property industry context and facilitate groups in those meetings to discuss common property industry issues:

one formal meeting requiring the production of an agenda and compliance with formal meeting procedures, including legislative requirements

one informal meeting requiring the production of a list of items for discussion and a statement of meeting outcomes.

In both cases the person must arrange the meeting, facilitate the meeting, and record the meeting outcomes.

In doing the above, the person must also:

accurately record and securely maintain notes of meeting discussions

effectively plan and administer meetings using appropriate procedures and protocols

apply organisational practices, ethical standards, and legislative requirements associated with preparing for meetings and facilitating groups to discuss issues

use effective communication and presentation skills to manage and conduct meetings

use technology to prepare documentation relating to meeting outcomes and distribute to relevant people in a timely manner.

Knowledge Evidence

A person demonstrating competency in this unit must demonstrate knowledge of:

different types, purpose and formats of meetings, including general awareness of procedures for formal meetings

group dynamic principles and theory as applied to formal and informal meetings

compliance with specific legislative requirements for particular meetings in the property industry

meeting terminology

organisation’s system for recording and reporting meeting outcomes

standard meeting procedures, including:

agenda format and order

decision-making processes

minutes or meeting notes

processing and implementing meeting decisions and outcomes

quorum

role of chairperson and note taker

types of seating arrangements

strategies for facilitating meetings and discussing meeting issues

types of minutes and their purpose.

Assessment Conditions

The following must be present and available to learners during assessment activities:

equipment:

computer system with internet, email and printing facilities

physical conditions:

venue suitable for formal and informal meetings

specifications:

organisational meeting policies and procedures

organisational templates for meeting documentation

contingencies:

conflict in meeting

lack of quorum for meeting

meeting documentation not provided to meeting participants in time for meeting

inaccurate or incomplete minutes of meeting

participants in meeting unable or unwilling to attend

relationship with team members and supervisor:

member of a work team in a property industry context.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPDSM4049 Implement maintenance program for managed properties

Modification History

Release 1.

Replaces superseded equivalent CPPDSM4049A Implement maintenance plan for managed properties.

This version first released with CPP Property Services Training Package Version 5.

Application

This unit of competency specifies the outcomes required to develop and implement a maintenance program for all types of managed properties. It includes determining property maintenance requirements, establishing a property maintenance program, establishing and maintaining a key register, monitoring the security of managed properties, and implementing and reviewing the property maintenance program.

The unit supports workers in the property industry who are involved in developing and implementing maintenance programs for all types of managed properties. It applies to real estate agents, property managers, strata managers and facility managers.

Licensing, legislative, regulatory or certification requirements apply to this unit in some States and Territories. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.

Pre-requisite Unit

Nil

Competency Field

Strata community management

Unit Sector

Property services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.
1.	Determine property maintenance requirements.	1.1.	Property reports, maintenance specifications, feedback from tenants, owner instructions and other relevant documentation are obtained and analysed to establish property maintenance requirements.
1.2.	Industry benchmarks are reviewed to determine maintenance intervals and other requirements.
1.3.	Work health and safety (WHS) and other legislative requirements are interpreted and incorporated into maintenance requirements.
2.	Develop property maintenance program.	2.1.	Property maintenance program is established in line with owner instructions, legislative requirements, and agency practice.
2.2.	Reliable and efficient maintenance methods are identified in line with agency practice.
2.3.	Maintenance costs are established.
2.4.	Contract specifications for maintenance services are developed and incorporated into tender documents, where appropriate.
2.5.	Safety and security requirements are incorporated into maintenance program.
2.6.	Criteria for selecting tradespeople and other service providers to provide repair and maintenance services are established.
2.7.	Register of tradespeople and other service providers is compiled and maintained.
2.8.	Property maintenance schedule is established.
2.9.	Systems for recording and implementing property maintenance requirements and reporting to owners are established.
2.10.	Aspects of maintenance program requiring specialist advice are identified and assistance is sought as required.
3.	Establish key register.	3.1.	Key register system is established, administered and maintained.
3.2.	Security of register and keys is maintained.
4.	Implement property maintenance program.	4.1.	Property maintenance program, including agency fees, is presented to owners for discussion and approval.
4.2.	Property maintenance program is implemented in line with owner instructions, legislative requirements, and agency practice.
4.3.	Regular reports on property are provided to owners.
4.4.	Agency fees for property maintenance services are recorded and billed to owner.
5.	Monitor security of managed properties.	5.1.	Security risks associated with managed properties are identified and documented.
5.2.	Causes and potential impact of security risks on agency, clients and other stakeholders are determined.
5.3.	Property security measures are established in line with terms of the property management agreement, owner instructions, legislative requirements and agency practice.
6.	Review property maintenance program.	6.1.	Property maintenance program is reviewed in consultation with client.
6.2.	Outcomes of review are prepared in required format, style and structure and presented to owners within agreed timeframes.
6.3.	Recommendations for improving property maintenance program are presented to owners and other relevant people in line with agency practice.
6.4.	Documentation on property maintenance is produced and maintained using business equipment and technology.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria.
Skill	Performance feature
Learning skills to:	maintain current knowledge of property maintenance standards and industry benchmarks.
Numeracy skills to:	calculate the cost of property maintenance activities monitor property maintenance costs against budget projections calculate and interpret data on property maintenance costs, such as the annual level of maintenance expenditure required to sustain a property at its current condition.
Oral communication skills to:	ask questions to clarify owner’s property maintenance requirements negotiate contracts with tradespeople and service providers for provision of property maintenance and repair services.
Reading skills to:	read and review property maintenance programs extract information from complex documents, such as legislation, regulations, building programs, and property maintenance reports and specifications.
Writing skills to:	prepare routine documentation, such as property maintenance reports.

Range of Conditions

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
Property must include at least one of the following:	business property commercial property development property, including subdivision and multi-unit sites holiday rental industrial property investment property periodic rental property residential property retail property rural property strata community.
Property maintenance requirements must include:	confirmation of operational effectiveness cyclical maintenance emergency repairs refurbishment non-routine repairs routine servicing and repairs.
Industry benchmarks must include at least four of the following:	age of the properties, with allowance for mid-life upgrades and refurbishments annual level of maintenance expenditure required to sustain a property at its current condition compliance with safety codes expenditure on repairs and maintenance as a percentage of asset value functionality and amenity of property strategic importance of individual properties structural soundness.
Property maintenance program must include:	cleaning electrical emergency lighting evacuation fencing and boundaries fire lighting garden housekeeping painting pests plant and equipment maintenance plumbing sanitary disposal security vertical movement waste disposal weather proofing.

Unit Mapping Information

CPPDSM4049A Implement maintenance plan for managed properties

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPDSM4049 Implement maintenance program for managed properties

Modification History

Release 1.

Replaces superseded equivalent CPPDSM4049A Implement maintenance plan for managed properties.

This version first released with CPP Property Services Training Package Version 5.

Performance Evidence

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also develop and implement a maintenance program for one of the following managed properties:

business property

commercial property

development property, including subdivision and multi-unit sites

holiday rental

industrial property

investment property

periodic rental property

residential property

retail property

rural property

strata community.

In doing the above, the person must:

determine property maintenance requirements for managed properties

develop a property maintenance program for managed properties that includes procedures for selecting maintenance contractors and maintaining safety and security of clients

establish and maintain a key register for managed properties

monitor security of managed properties

apply knowledge of agency practice, ethical standards and legislative requirements associated with establishing, implementing and reviewing a maintenance program for managed properties

review the property maintenance program for the above managed property.

Knowledge Evidence

A person demonstrating competency in this unit must demonstrate knowledge of:

basic knowledge of property contracts and administrative requirements relating to implementing a property maintenance program

building codes and Australian standards relating to implementing a property maintenance program

building construction practices relating to implementing a property maintenance program

common building styles

common building faults

common hazards to public and personal safety associated with particular types of maintenance work in buildings

industry benchmarks and ethical standards for property maintenance procedures

key register, including:

its purpose

operating procedures

risks associated with its inadequate management

management strategies relating to different types of residential, industrial, commercial, rural and retail property

work health and safety (WHS) issues and requirements relating to maintenance programs for managed properties

property maintenance:

methods

programs

requirements

schedules

property safety and security requirements

key requirements of federal, and state or territory legislation and local government regulations relating to:

anti-discrimination and equal employment opportunity

consumer protection and trade practices

employment and industrial relations

environmental issues

financial services

industrial relations

leases and tenancy agreements

WHS

privacy

strata communities

taxation

procedures for reporting repairs and maintenance to owners

risks and risk management strategies associated with property maintenance

register of tradespeople and service providers, including:

its location and procedures for accessing it

contact details of those on the register and the services they provide

procedures for selecting registered tradespeople and providers

systems for implementing property maintenance requirements

procedures for tendering repair and maintenance work to be undertaken at managed properties.

Assessment Conditions

The following must be present and available to learners during assessment activities:

equipment:

computer system with internet, email and printing facilities

physical conditions:

managed properties

specialist advice required to develop maintenance programs for managed properties

specifications:

organisational policies and procedures relating to developing and implementing maintenance programs for managed properties

legislation and regulations impacting on maintenance programs for managed properties

relationship with team members and supervisor:

member of a work team in a property industry context.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPDSM4056 Manage conflicts and disputes in the property industry

Modification History

Release 1.

Replaces superseded equivalent CPPDSM4056A Manage conflicts and disputes in the property industry.

This version first released with CPP Property Services Training Package Version 5.

Application

This unit of competency specifies the outcomes required to use communication techniques to manage and resolve conflicts and disputes in the property industry. It requires the ability to assess conflict or dispute situations, accurately receive and relay information, adapt interpersonal styles and techniques to varying social and cultural environments, and evaluate responses.

The unit supports the work of those involved in using communication techniques to manage and resolve conflicts and disputes in the property industry. It applies to real estate agents, property managers, strata managers, Nationwide House Energy Rating Scheme (NatHERS) assessors, home sustainability assessors and facility managers.

Licensing, legislative, regulatory or certification requirements apply to this unit in some States and Territories. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.

Pre-requisite Unit

Nil

Competency Field

Strata community management

Unit Sector

Property services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.
1.	Assess conflict or dispute.	1.1.	Causes of conflict or dispute are identified and response required to prevent escalation is identified and evaluated.
1.2.	Effective communication, observation and active listening skills are applied to elicit and interpret verbal and non-verbal information and ensure an accurate exchange of information.
1.3.	Situations requiring specialist advice are identified and assistance is sought as required.
2.	Negotiate resolution.	2.1.	Conflict or dispute is negotiated and resolved constructively using strategies that comply with established organisational procedures.
2.2.	Negotiation techniques are used to maintain positive interaction, and divert and minimise aggressive behaviour.
2.3.	Communication with others is conducted in a courteous manner that reflects sensitivity to individual, social and cultural differences.
2.4.	Contradictions, ambiguity, uncertainty or misunderstandings are identified and clarified.
2.5.	Factors that might impact on the safety or security of clients and colleagues are identified and appropriate responses or contingency measures are formulated and implemented.
3.	Evaluate response.	3.1.	Response evaluation findings are organised in a format suitable for analysis.
3.2.	Effectiveness of response is reviewed and evaluated.
3.3.	Incident observations are provided in an accurate, concise and constructive manner when reviewing and debriefing situations.
3.4.	Records and, where required, report of conflict or dispute are prepared using business equipment and technology.
3.5.	Information is securely maintained with due regard to confidentiality, and legislative and organisational requirements.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria.
Skill	Performance feature
Learning skills to:	maintain current knowledge of conflict-resolution strategies.
Oral communication skills to:	summarise positions and agreements of parties in dispute to establish common ground and advance discussions.
Reading skills to:	clearly document areas of agreement and disagreement in complex disputes.
Writing skills to:	prepare routine documentation associated with the resolution of workplace conflicts and disputes, including agendas, minutes, meeting notes, and correspondence in the form of emails and letters.

Range of Conditions

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
Causes of conflict or dispute must include at least three of the following:	breakdown of communication change of economic and commercial circumstances differing legal concepts and changes in law differing views of underlying facts impact of third parties and force majeure a person under the influence of intoxicating substances a person with criminal intent refusal to comply with committee or group decisions refusal to pay for services situations affecting the safety and security of self, others or property technical problems or defective products.
Communication techniques must include at least four of the following:	active listening clear, legible writing giving customers full attention maintaining eye contact non-verbal communication, including body language and personal presentation speaking clearly and concisely using appropriate language and tone of voice using open and closed questions.
Negotiation techniques must include at least four of the following:	control of tone of voice and body language demonstrating flexibility and willingness to negotiate using positive, confident and cooperative language using clear presentation of options and consequences using language and concepts appropriate to the people involved using strategic questioning and listening to gather information and direct the focus of people involved using summarising of positions and agreements to move understanding.
Contingency measures must include at least two of the following:	arbitration counselling cultural support defusing strategies intervention legal action mediation selecting alternative actions that may require use of force, within legally permissible limits security specialists and experts.

Unit Mapping Information

CPPDSM4056A Manage conflicts and disputes in the property industry

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPDSM4056 Manage conflicts and disputes in the property industry

Modification History

Release 1.

Replaces superseded equivalent CPPDSM4056A Manage conflicts and disputes in the property industry.

This version first released with CPP Property Services Training Package Version 5.

Performance Evidence

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also use communication techniques to manage and resolve two of the following different conflicts or disputes in a property industry context:

breakdown of communication

change of economic and commercial circumstances

differing legal concepts and changes in law

differing views of underlying facts

impact of third parties and force majeure

a person under the influence of intoxicating substances

a person with criminal intent

refusal to comply with committee or group decisions

refusal to pay for services

situations affecting the safety and security of self, others or property

technical problems or defective products.

In doing the above, the person must:

evaluate resolution process and accurately record and report facts and outcomes

apply knowledge of organisation’s practices, ethical standards and legislative requirements associated with managing and resolving conflict and disputes

negotiate conflict or dispute situations to an effective resolution where possible

use communication techniques to accurately identify causes and incidences of conflict or dispute.

Knowledge Evidence

A person demonstrating competency in this unit must demonstrate knowledge of:

conflict or dispute-resolution techniques and procedures

consultation methods, techniques and protocols

ethical practices and relevant codes of conduct

negotiation strategies

organisational policies and procedures for property services relating to managing conflicts and disputes, including procedures for handling complaints

key requirements of federal, state or territory legislation and local government regulations relating to:

anti-discrimination

consumer protection

environmental issues

equal employment opportunity (EEO)

financial probity

franchise and business structures

industrial relations

privacy

property sales, leasing and management

strata community management

work health and safety (WHS).

Assessment Conditions

The following must be present and available to learners during assessment activities:

equipment:

computer system with internet, email and printing facilities

specifications:

contextual information on conflicts or disputes to be managed and resolved

organisational conflict and dispute-resolution policies and procedures

organisational templates for reporting conflicts and disputes

guides on negotiation techniques and conflict-resolution strategies

relationship with team members and supervisor:

member of a work team in a property industry context.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPDSM5006 Coordinate customer service activities in the property industry

Modification History

Release 1.

Replaces superseded equivalent CPPDSM5006A Coordinate customer service activities in the property industry.

This version first released with CPP Property Services Training Package Version 5.

Application

This unit of competency specifies the outcomes required to identify and implement customer service policies and procedures in the property industry. It includes contributing to quality customer standards, implementing customer service systems, and leading customer service teams.

The unit supports the work of those involved in understanding and implementing customer service policies and procedures. It applies to real estate agents, strata community managers, stock and station agents, Nationwide House Energy Rating Scheme (NatHERS) assessors, and home sustainability assessors.

Licensing, legislative, regulatory or certification requirements apply to this unit in some States and Territories. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.

Pre-requisite Unit

Nil

Competency Field

Strata community management

Unit Sector

Property services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.
1.	Contribute to quality customer standards.	1.1.	Customer service standards are accessed, interpreted, applied and monitored in the workplace.
1.2.	Contributions are made to developing, refining and improving customer service policies, standards and processes.
2.	Implement customer service systems.	2.1.	Personnel are encouraged to consistently implement customer service systems of organisation.
2.2.	Customer feedback is reviewed and considered when improving work practices.
2.3.	Customer service problems are identified and adjustments made to ensure continued service quality.
2.4.	Adjustments are communicated to all those involved in service delivery within appropriate timeframes.
2.5.	Services and products are delivered according to organisational quality standards.
3.	Lead a customer service team.	3.1.	Coaching and mentoring are used to assist colleagues to deal with customer service issues and achieve service potential.
3.2.	Team is motivated to achieve high standard of service to customers.
3.3.	Team is informed of changes in policies and procedures that affect relations with customers.
3.4.	Team is provided with regular feedback in regard to achievement or non-achievement of organisational standards of customer service.
3.5.	Team members are encouraged to contribute feedback in regard to achievement of customer service standards.
3.6.	Training is undertaken as required to meet changing needs.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria.
Skill	Performance feature
Learning skills to:	evaluate information from a variety of sources to inform customer service strategies.
Numeracy skills to:	interpret statistical and graphical data on customer satisfaction with organisation’s products and services.
Oral communication skills to:	discuss solutions to customer service problems with team members and professional advisors use language and concepts appropriate to cultural differences.
Reading skills to:	interpret documentation, including academic and technical reports, on building the capability of customer service teams.
Writing skills to:	prepare guidance for team members and senior management on customer service strategies.

Range of Conditions

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
Customers must include:	customers from a range of social, cultural and ethnic backgrounds customers with routine and special requests customers with varying physical and mental abilities internal and external customers regular and new customers.
Customer feedback must include:	analysis of quality assurance data reports feedback directly solicited from customers through different means, including: questionnaires telephone surveys face-to-face surveys online surveys.

Unit Mapping Information

CPPDSM5006A Coordinate customer service activities in the property industry

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPDSM5006 Coordinate customer service activities in the property industry

Modification History

Release 1.

Replaces superseded equivalent CPPDSM5006A Coordinate customer service activities in the property industry.

This version first released with CPP Property Services Training Package Version 5.

Performance Evidence

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also lead the implementation of one customer service initiative in a property-related business designed to improve customer service in one of the following areas:

business broking

livestock sales and auctions

property management

property sales

strata community management.

In doing the above, the person must:

develop and implement improved customer service procedures

ensure staff are adequately trained to deliver customer service to agreed organisational standards

identify customer service requirements and ensure they are delivered to a professional standard in an appropriate timeframe

apply knowledge of organisation’s practices, ethical standards and legislative requirements associated with implementing customer service policies and procedures

obtain and give constructive feedback on customer service strategies.

Knowledge Evidence

A person demonstrating competency in this unit must demonstrate knowledge of:

organisational quality and customer service standards

organisational policies and procedures for customer service

principles and techniques for managing customer behaviour, including:

customer relations

maintaining product and service quality

identifying and resolving problems

researching customer needs

range of analysis techniques to interpret data on customer service

key requirements of federal, state or territory legislation and local government regulations relating to:

anti-discrimination

consumer protection

environmental issues

equal employment opportunity (EEO)

financial probity

franchise and business structures

industrial relations

privacy

property sales, leasing and management

strata community management

work health and safety (WHS).

Assessment Conditions

The following must be present and available to learners during assessment activities:

equipment:

computer system with internet, email and printing facilities

specifications:

workplace policies and procedures on customer service

reports and case studies from other parties involved in the process of identifying and implementing business processes designed to enhance customer service

information on current customer service performance

outline of initiatives for enhancing customer service

physical conditions:

customer service team

supervisor:

member of a work team in a property industry context.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPDSM5009 Coordinate risk management systems in the property industry

Modification History

Release 1.

Replaces superseded equivalent CPPDSM5009A Coordinate risk management system in the property industry.

This version first released with CPP Property Services Training Package Version 5.

Application

This unit of competency specifies the outcomes required to develop, implement and evaluate a risk management system to ensure effective operations in the property industry. It requires the ability to determine system requirements, and identify and organise appropriate support processes to implement, monitor, maintain and review the system.

The unit supports the work of those involved in developing, implementing and evaluating risk management systems in the property industry. It applies to real estate agents, strata community managers, stock and station agents, Nationwide House Energy Rating Scheme (NatHERS) assessors, and home sustainability assessors.

Licensing, legislative, regulatory or certification requirements apply to this unit in some States and Territories. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.

Pre-requisite Unit

Nil

Competency Field

Strata community management

Unit Sector

Property services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.
1.	Determine risk management system requirements.	1.1.	Risk management context is determined.
1.2.	Relevant documentation and legislative requirements are reviewed to identify critical requirements of risk management strategy.
1.3.	Resource requirements to facilitate achievement of risk management goals and objectives are identified and arranged.
1.4.	Roles and responsibilities associated with implementing risk management activities are established according to risk management strategy.
2.	Organise support processes.	2.1.	Consultative processes are used to determine individual professional development requirements.
2.2.	Risk management processes requiring specialist support are identified and personnel or finance support is sought as required.
2.3.	Systems to encourage communication flow and feedback are established and maintained to ensure an accurate exchange of information between relevant people.
2.4.	Administrative processes are analysed to ensure outcomes are accurately reported and recorded.
2.5.	Assessment criteria for measuring level of potential or existing risk and assessment of consequences are developed.
3.	Monitor and maintain system.	3.1.	Risk management system is systematically evaluated to maintain consistency and meet relevant legislative and organisational requirements.
3.2.	Factors affecting achievement of risk management strategies are identified and required variations are negotiated and agreed.
3.3.	Information, costs and statistics relating to risk management system are collected and analysed.
3.4.	Audits of implementation of treatments of risks are arranged according to risk management system requirements.
3.5.	Changes to operating environment and risk or threat to assets are monitored on an ongoing basis, and corrective measures are identified and implemented according to risk management plan.
4.	Review and report on system.	4.1.	Risk management plan is reviewed against established criteria to improve and modify future risk assessment practices.
4.2.	Evaluation processes are implemented that incorporate strategies for review, evaluation and comparison of risk management strategies and processes, according to risk management plan.
4.3.	Feedback regarding satisfaction with risk assessment practices is collected, analysed and included in evaluation process.
4.4.	Business continuity plan covering all aspects of continuity cycle is developed.
4.5.	Findings of analysis of risk management system are incorporated into business continuity plan.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria.
Skill	Performance feature
Learning skills to:	evaluate information from a variety of sources to inform analysis of risk management system.
Numeracy skills to:	interpret statistical and graphical data to evaluate risks.
Oral communication skills to:	discuss perceived and actual risks with team members and professional advisors use language and concepts appropriate to cultural differences.
Reading skills to:	interpret and extract information from documentation, including risk assessments, to inform development of risk management strategy.
Writing skills to:	prepare and document business continuity plans that cover emergency and disaster planning.
Digital literacy skills to:	communicate electronically with team members and professional advisors.

Range of Conditions

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
Risk management context must include at least one of the following:	business operations competitors economic climate human and physical assets of organisation organisational strengths and weaknesses previous history of organisational operations.
Business continuity plan must include at least one of the following:	full recovery resilient design resilient operations salvage service restoration.

Unit Mapping Information

CPPDSM5009A Coordinate risk management system in the property industry

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPDSM5009 Coordinate risk management systems in the property industry

Modification History

Release 1.

Replaces superseded equivalent CPPDSM5009A Coordinate risk management system in the property industry.

This version first released with CPP Property Services Training Package Version 5.

Performance Evidence

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also develop, implement and evaluate a risk management system for one aspect of a property-related organisation to ensure its effective operation.

In doing the above, the person must:

determine system requirements

maintain required physical and human resources to support the risk management system

apply knowledge of organisation’s practices, ethical standards, and legislative requirements associated with developing, implementing and evaluating a risk management system

prepare a business continuity plan to cover emergency and disaster planning

review the risk management system to identify and implement improvements

support staff to manage risk, and implement recovery processes where projected risks have eventuated.

Knowledge Evidence

A person demonstrating competency in this unit must demonstrate knowledge of:

auditing requirements for risk management systems

client and organisational privacy and confidentiality requirements

business continuity cycle and plans, including development process and required contents

insurance policies, codes and operations

mechanisms to obtain and analyse feedback on risk management system

organisational goals and objectives, activities and systems relating to risk management system

key requirements of federal, state or territory legislation and local government regulations relating to:

anti-discrimination

consumer protection

environmental issues

equal employment opportunity (EEO)

financial probity

franchise and business structures

industrial relations

privacy

property sales, leasing and management

public safety

work health and safety (WHS)

risks in property-related organisations, including:

assessment criteria for measuring level of potential or existing risk

risk assessment techniques and processes

risk management plans

industry standards and code of conduct relating to coordinating risk management systems in the property industry.

Assessment Conditions

The following must be present and available to learners during assessment activities:

equipment:

computer system with internet, email and printing facilities

specifications:

specialist advice on risks and risk management in the property industry

risk assessment reports

best practice case studies of risk management procedures in property and related industries

workplace policies and procedures relating to risk management and other key business processes

supervisor:

member of a work team in a property industry context.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPDSM5018 Ensure a safe workplace in the property industry

Modification History

Release 1.

Replaces superseded equivalent CPPDSM5018A Ensure a safe workplace in the property industry.

This version first released with CPP Property Services Training Package Version 5.

Application

This unit of competency specifies the outcomes required to establish, maintain and evaluate an organisation’s work health and safety (WHS) system and procedures to ensure own safety and that of others in the workplace. It requires the ability to identify and control workplace hazards and risks, and communicate workplace safety requirements.

The unit supports the work of those involved in establishing, maintaining and evaluating a property industry organisation’s risk management systems. It applies to those involved in working with WHS systems and procedures to ensure own safety and that of others in the workplace.

Licensing, legislative, regulatory or certification requirements apply to this unit in some States and Territories. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.

Pre-requisite Unit

Nil

Competency Field

Strata community management

Unit Sector

Property services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.
1.	Establish and maintain WHS framework.	1.1.	WHS framework is developed that clearly expresses the organisation’s commitment to implementing relevant WHS legislation in the organisation.
1.2.	WHS roles and responsibilities for all workplace personnel are defined to allow implementation of WHS policies, procedures and programs.
1.3.	Financial and human resources for the effective operation of WHS system are identified, sought and provided in a timely manner.
1.4.	Information on WHS system and its operational procedures is provided and explained to employees in an accessible form.
2.	Establish and maintain participative arrangements.	2.1.	Consultative processes are established and maintained with employees and their representatives according to relevant WHS legislation.
2.2.	Issues arising from participation and consultation are resolved promptly and effectively according to procedures for issue resolution.
2.3.	Workplace safety information collected through participative arrangements is provided to employees in line with organisational procedures.
3.	Establish and maintain procedures for identifying hazards, and assessing and controlling risks.	3.1.	Procedures for ongoing hazard identification and assessment and control of associated risks are developed.
3.2.	Hazard identification is addressed at the planning, design and evaluation stages of change in the workplace to ensure that new hazards are not created by proposed changes.
3.3.	Procedures for selecting and implementing risk control measures according to the hierarchy of control are developed and maintained.
3.4.	Inadequacies in existing risk control measures are identified according to the hierarchy of control, and resources enabling implementation of new measures are promptly provided.
4.	Review system effectiveness.	4.1.	WHS induction and training program is developed and provided for all employees as part of organisation’s general training program.
4.2.	WHS record-keeping system is established and maintained to allow identification of patterns of occupational injury in the organisation.
4.3.	Measurement and evaluation of WHS system are undertaken in line with organisation’s quality system framework.
4.4.	Improvements to WHS system are developed and implemented to achieve organisational WHS objectives.
4.5.	Compliance with WHS legislative framework is assessed to ensure that legal WHS standards are maintained as a minimum.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria.
Skill	Performance feature
Learning skills to:	evaluate information from a variety of sources to inform development of WHS framework.
Numeracy skills to:	interpret statistical and graphical data to evaluate hazards and risks in the workplace.
Oral communication skills to:	discuss financial and human resources required to support WHS system with team members and professional advisors use language and concepts appropriate to cultural differences.
Reading skills to:	interpret and extract information from documentation, including WHS records, to inform development of WHS framework.
Writing skills to:	prepare and document WHS policies and procedures.
Digital literacy skills to:	communicate electronically with team members and professional advisors.

Range of Conditions

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
WHS framework must include:	counselling and disciplinary processes designing safe operations and systems of work determining ways WHS will be managed, for example: designed operations, workflow and materials handling maintaining plant and equipment planning or implementing alterations to site, operations, plan or work systems purchasing materials and equipment mechanisms for obtaining updated information on such things as health effects of hazards, technical developments in risk control, and changes to legislation obtaining expert WHS advice as required resolving WHS issues developing and updating policies providing training ensuring system for communicating information to employees, supervisors and managers within organisation.
WHS legislation must include:	Australian standards, and quality assurance and certification requirements issue resolution maintenance and confidentiality of records of occupational injury and disease provisions relating to roles and responsibilities of WHS representatives and committees relevant industry code of conduct requirements of provision of WHS information and training.
Roles and responsibilities must include:	advisory decision making duty of care WHS officer.
WHS policies, procedures and programs must include:	consultative arrangements for employees emergency and evacuation procedures equipment maintenance and use first aid hazard and risk identification and reporting hazard, accident and incident investigation WHS audits and safety inspections on-site contractors, visitors and members of public risk assessment and control measures safe operating procedures and instructions transport, use and storage of dangerous goods and hazardous materials use and maintenance of personal protective equipment.
Consultative processes must include at least two of the following:	formal and informal meetings, including WHS meetings health and safety representatives WHS committees other committees, for example, consultative, planning and purchasing suggestions, requests and concerns put forward by employees to management.
Hazard identification must include:	audits and review of audit reports checking work area and equipment before and during work consulting with work team members housekeeping job and work system assessment review of WHS records, including registers of hazardous materials and dangerous goods workplace inspections in area of responsibility.
Procedures for selecting and implementing risk control measures must include:	compliance with environmental requirements compliance with ergonomic requirements, including safe lifting and manual handling procedures correct selection, use, storage and maintenance procedures for personal protective clothing and equipment emergency, fire and accident procedures safe operating procedures hazard, accident and incident reporting procedures regular WHS consultations.
Risk control measures must include:	measures to remove cause of risk at its source application of the hierarchy of control: elimination of risk substitution engineering controls administrative controls personal protective equipment consultation with workers and their representatives.
Training program must include at least four of the following:	allocation of resources for training, including purchasing training services and developing staff training skills group discussions and other consciousness-raising techniques handouts, including information sheets induction training ongoing assessment of training needs, relating to such things as: emergencies and evacuations new operations and materials specific equipment use specific hazards specific tasks specific courses.
WHS record-keeping system must include:	audit and inspection reports hazardous materials registers manufacturer and supplier information meeting agendas, including items and actions relating to WHS plant and equipment maintenance and testing reports records of induction, instruction and training workers compensation and rehabilitation records workplace environmental monitoring records.

Unit Mapping Information

CPPDSM5018A Ensure a safe workplace in the property industry

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPDSM5018 Ensure a safe workplace in the property industry

Modification History

Release 1.

Replaces superseded equivalent CPPDSM5018A Ensure a safe workplace in the property industry.

This version first released with CPP Property Services Training Package Version 5.

Performance Evidence

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also establish, maintain and evaluate the work health and safety (WHS) system and procedures of one property-related organisation to ensure own safety and that of others in the workplace.

In doing the above, the person must:

apply knowledge of organisation’s practices, ethical standards and legislative requirements associated with establishing, maintaining and evaluating organisation’s WHS system and procedures

apply knowledge of the principles and practices of effective WHS management

establish and maintain:

WHS management system

participative arrangements

procedures for identifying hazards, and assessing and controlling risks

maintain WHS framework

identify when expert advice is needed, obtaining advice and acting on it promptly

implement WHS Acts, regulations and code of conduct relevant to own area of responsibility

review WHS system effectiveness.

Knowledge Evidence

A person demonstrating competency in this unit must demonstrate knowledge of:

key components of the hierarchy of control

procedures for identifying intervention points for expert WHS advice

literacy levels and communication skills of work group members and consequent suitable communication techniques to use when discussing WHS matters

principles and practices of effective WHS management in small, medium and large businesses

principles and techniques associated with modelling safe work practices, hazard identification and risk management

record-keeping systems, procedures and requirements relating to WHS

regulatory compliance arrangements in relation to WHS

key requirements of federal, state or territory legislation and local government regulations relating to:

anti-discrimination

consumer protection

environmental issues

equal employment opportunity (EEO)

financial probity

franchise and business structures

industrial relations

privacy

property sales, leasing and management

strata community management

WHS

WHS roles and responsibilities for all workplace personnel, including legal responsibilities of employers, manufacturers, suppliers, employees and other parties in relation to WHS.

Assessment Conditions

The following must be present and available to learners during assessment activities:

equipment:

computer system with internet, email and printing facilities

specifications:

access to specialist advice on WHS in the property industry

best practice case studies of WHS, hazard identification and risk management procedures in the property and related industries

hazard identification and risk assessment reports

WHS legislation

workplace policies and procedures with regards to WHS

supervisor:

member of a work team in a property industry context.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPDSM5022 Develop and implement asset management plans

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPDSM5022A Implement asset management plan. Minor change to unit title to clarify outcome. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to develop a plan for the management of assets. It includes interpreting asset performance needs, developing effective strategies to manage the operational, resource and maintenance needs of assets and reviewing and evaluating the implementation of those strategies.

This unit is for individuals who are self-directed and have substantial depth of knowledge and skills to make independent judgements in the provision of property services.

Legislative, regulatory or certification requirements apply to work in property services in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Strata Community Management.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Interpret asset performance needs.	1.1	Establish asset performance needs using relevant industry benchmarks and criteria in consultation with relevant persons.
1.2	Conduct risk assessment of asset management outcomes according to regulatory and workplace requirements.
1.3	Analyse and determine expected asset performance in varying conditions according to workplace requirements.
1.4	Establish user, contractual and regulatory requirements for asset performance.
1.5	Identify relevant specifications, conditions and manufacturer requirements for asset maintenance and operation.
2	Prepare plan and establish support arrangements.	2.1	Prepare detailed asset management plan based on established asset performance needs according to workplace requirements.
2.2	Incorporate operational and maintenance schedule, activities and timelines into asset management plan.
2.3	Present asset management plan to client for review and seek feedback according to workplace requirements.
2.4	Discuss quality assurance goals and strategies for plan implementation with relevant persons.
2.5	Establish and document arrangements for monitoring and reporting implementation outcomes according to client and workplace requirements.
2.6	Identify and arrange financial, physical and human resources required for plan implementation.
2.7	Identify and document roles and responsibilities for establishing and maintaining asset register according to client, workplace and regulatory requirements.
3	Review and evaluate asset management plan processes and outcomes.	3.1	Review and evaluate maintenance strategies in consultation with relevant persons according to workplace requirements.
3.2	Systematically review and evaluate asset management planning processes and outcomes and document the results according to workplace requirements.
3.3	Present evaluation findings to relevant persons within agreed timeframes and use feedback to improve asset management planning according to workplace requirements.
3.4	Securely maintain asset management plan and related documentation according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPDSM5022A Implement asset management plan.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPDSM5022 Develop and implement asset management plans

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPDSM5022A Implement asset management plan. Minor change to unit title to clarify outcome. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by developing and implementing two written asset management plans.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

asset performance assessment criteria:

age

condition

cost

depreciation

down time

functionality

life span

maintenance requirements and cost

replacement

security

service levels

building practices in relevant property types

building services and operation methods and practices

compliance requirements of legislation, regulations, codes and standards relevant to developing and implementing asset management plans:

anti-discrimination

building control legislation

consumer protection

environmental protection

financial probity

franchise and business structures

National Construction Code (NCC) and relevant Australian Standards

privacy

work health and safety (WHS)

industry benchmarks for determining asset performance needs:

discounted cash flow

employment rates

industry association performance index

inflation rate

internal rate of return

life cycle costing

published vacancy factors

tenancy mix

monitoring and evaluation methods and systems related to asset management planning

purpose and content of an asset register

purpose and content of operational and maintenance schedules

relevant industry codes of practice and ethics

risk assessment and risk management strategies associated with asset management

types of assets:

buildings

business and marketing contracts

equipment

furniture

goodwill

land

property

vehicles

types of risks associated with asset management

workplace requirements for developing and implementing asset management plans:

client service

documentation and reporting

work role boundaries – responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPDSM5027 Provide facilities and amenities for property users

Modification History

Release 1.

Replaces superseded equivalent CPPDSM5027A Provide facilities and amenities for property users.

This version first released with CPP Property Services Training Package Version 5.

Application

This unit of competency specifies the outcomes required to provide facilities, amenities and associated services for property users. It requires the ability to establish the need for facilities and amenities; and coordinate the planning, implementation and review of services.

The unit supports the work of those involved in providing facilities and amenities and associated services for property users. It applies to real estate agents, strata community managers, and stock and station agents.

Licensing, legislative, regulatory or certification requirements apply to this unit in some States and Territories. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.

Pre-requisite Unit

Nil

Competency Field

Strata community management

Unit Sector

Property services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.
1.	Determine requirements for facilities and amenities.	1.1.	Facility and amenity requirements are identified in consultation with property users and other relevant people using appropriate research and survey techniques.
1.2.	Client needs are accurately assessed and clarified using appropriate consultative processes.
1.3.	Relevant documentation and legislative requirements are reviewed to ensure facilities and amenities comply with requirements.
1.4.	Situations requiring specialist advice are identified and assistance is sought as required.
2.	Plan for provision of facilities and amenities.	2.1.	Provision of facilities and amenities is planned.
2.2.	Project strategies, objectives and timelines are negotiated and agreed in consultation with client.
2.3.	Monitoring and reporting arrangements for project activities are established and documented.
2.4.	Financial, physical and human resource requirements are identified and arranged according to project plan.
2.5.	Risk management plan to identify, assess and control risks is prepared and incorporated into project plan.
2.6.	Relevant approvals are obtained within designated timeframe.
3.	Coordinate implementation of facilities and amenities.	3.1.	Facilities and amenities are implemented according to agreed project plan.
3.2.	Equipment and services are provided.
3.3.	Contingency arrangements for implementing facilities, and amenities are identified and activities planned to maximise quality outcomes.
3.4.	Expenditure and resource usage are monitored and controlled to ensure objectives are achieved within specified budgetary parameters.
3.5.	Regular reports on progress and outcomes are provided to relevant people according to project plan.
4.	Review effectiveness of facilities and amenities.	4.1.	Systematic review processes and established evaluation methods are used to assess effectiveness of facilities and amenities.
4.2.	Feedback from users is used to confirm quality of facilities and amenities, and to identify areas for future improvement.
4.3.	Identified non-conformances and non-compliances are documented and referred for action.
4.4.	Evaluation results and recommendations for improvements to processes are prepared in required format, style and structure, and presented to relevant people within agreed timeframes.
4.5.	Business equipment and technology are used to maintain relevant documentation.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria.
Skill	Performance feature
Learning skills to:	evaluate information from a variety of sources to select appropriate amenities and facilities for property users.
Numeracy skills to:	check complex statistical and graphical information on use of facilities and amenities.
Oral communication skills to:	ask questions to determine property user preferences for facilities and amenities use language and concepts appropriate to cultural differences.
Reading skills to:	evaluate written reports on property users’ needs for facilities and amenities.
Writing skills to:	prepare specifications for facilities and amenities.
Digital literacy skills to:	access online information on trends in property users’ preferences for facilities and amenities.

Range of Conditions

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
Facilities and amenities must include at least two of the following:	access controls business support car parking and bicycle storage child care common areas communications facilities gymnasium firefighting and other essential service equipment lifts and escalators meeting places minding services postal facilities public address systems recreation and entertainment facilities recycling facilities security facilities storage facilities swimming pool waste management facilities wi-fi and internet access.
Property users must include:	occupiers owners service providers tenants visitors.
Evaluation methods must include:	qualitative methods quantitative methods.

Unit Mapping Information

CPPDSM5027A Provide facilities and amenities for property users

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPDSM5027 Provide facilities and amenities for property users

Modification History

Release 1.

Replaces superseded equivalent CPPDSM5027A Provide facilities and amenities for property users.

This version first released with CPP Property Services Training Package Version 5.

Performance Evidence

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also provide facilities, amenities and associated services for property users; planning and coordinating the provision; and reviewing the operations of one of the following properties:

commercial building

educational institution

hospital or health centre

industrial complex

industrial estate

public building

shopping centre

strata scheme.

The above property may be a new facility or amenity, or the upgrade of an existing facility or amenity for its users.

In doing the above, the person must:

coordinate the implementation of facilities and amenities, ensuring equipment and services meet manufacturer and supplier specifications, and expenditure and resource use are monitored against budgets

evaluate effectiveness of facilities and amenities and feedback from users and recommend improvements to processes

identify requirements for facilities and amenities by consulting with property users and reviewing documentation

apply knowledge of organisation’s practices, ethical standards and legislative requirements associated with providing facilities, amenities and associated services for property users

plan the provision of facilities and amenities, incorporating strategies for monitoring and reporting, risk management, resource needs, and gaining necessary approvals.

Knowledge Evidence

A person demonstrating competency in this unit must demonstrate knowledge of:

demographics of property users

evaluation methods for assessing effectiveness of building facilities and amenities

facilities and amenities for different types of properties and user groups

planning methods and techniques

product information on facilities and amenities

public liability and insurance issues associated with installing facilities and amenities

risk management strategies relating to facilities and amenities

techniques for consulting with property users

techniques for determining property users’ requirements for facilities and amenities

warranties, guarantees and service contracts for facilities and amenities

work health and safety (WHS) issues associated with installing and using facilities and amenities.

Assessment Conditions

The following must be present and available to learners during assessment activities:

equipment:

computer system with internet, email and printing facilities

specifications:

specialist advice on facilities and amenities for different types of properties and user groups

building drawings and plans

workplace policies and procedures on consulting with property users

supervisor:

member of a work team in a property industry context.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPDSM5030 Manage projects in the property industry

Modification History

Release 1.

Replaces superseded equivalent CPPDSM5030A Manage projects in the property industry.

This version first released with CPP Property Services Training Package Version 5.

Application

This unit of competency specifies the outcomes required to plan, organise and monitor projects in the property industry. It requires the ability to establish project requirements, monitor quality assurance processes, and evaluate project processes and outcomes.

The unit supports the work of those involved in planning, organising and monitoring projects. It applies to real estate agents, strata community managers, stock and station agents, Nationwide House Energy Rating Scheme (NatHERS) assessors, and home sustainaibility assessors.

Licensing, legislative, regulatory or certification requirements apply to this unit in some States and Territories. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.

Pre-requisite Unit

Nil

Competency Field

Strata community management

Unit Sector

Property services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.
1.	Determine project requirements.	1.1.	Project brief is identified and analysed to determine project requirements.
1.2.	Project objectives and timelines are negotiated and agreed in consultation with client.
1.3.	Roles and responsibilities associated with project implementation are clearly defined and documented.
1.4.	Quality assurance goals and strategies are established.
1.5.	Monitoring and reporting arrangements for project activities are established and documented.
1.6.	Risk management plan to identify, assess and control risks is developed and incorporated into project plan.
1.7.	Project plan is developed and reviewed to ensure it accurately reflects agreed terms and conditions.
2.	Organise support processes.	2.1.	Resource requirements are identified and organised according to project plan.
2.2.	Targets and milestones are identified and linked to achievement of outcomes according to project plan.
2.3.	Effective communication strategies to encourage regular and accurate communication flow and feedback are established.
2.4.	Documentation and checklists associated with project plan implementation are prepared and disseminated.
2.5.	Contingencies are identified and activities planned to maximise quality outcomes.
3.	Monitor project processes and outcomes.	3.1.	Project progress is systematically monitored and variations to project plan are verified with client and adjusted accordingly.
3.2.	Expenditure and resource usage are monitored and controlled to ensure objectives are achieved within specified parameters.
3.3.	Coaching and mentoring assistance is provided to project team as required to overcome difficulties throughout implementation process.
3.4.	Regular reports on project progress and outcomes are provided to client and project team to ensure adherence to project plan.
3.5.	Systems, records and reporting procedures are maintained.
4.	Evaluate project outcomes.	4.1.	Project processes and outcomes are evaluated.
4.2.	Systematic review processes and established evaluation methods are identified and used to assess project processes and outcomes.
4.3.	Evaluation results and recommendations are prepared and presented to management.
4.4.	Relevant documentation is completed and processed.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria.
Skill	Performance feature
Learning skills to:	maintain up-to-date information on project management strategies.
Oral communication skills to:	reach agreement with stakeholders on procedures to be followed in project planning and implementation use language and concepts appropriate to cultural differences.
Reading skills to:	evaluate written progress and final reports on project activities.
Writing skills to:	prepare complex texts for use in presenting reports on project activities.
Digital literacy skills to:	prepare presentations for use in communicating information on the project in an accessible manner to project stakeholders.

Range of Conditions

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
Project must include:	outcomes that are focused on the property industry.
Quality assurance goals and strategies must include at least four of the following:	formal structure against which progress can be evaluated budgets and timetables that enable the commitment of resources at appropriate points in the project compliance with Australian standards contingency plans to cater for a change of corporate focus or significant project difficulties continuous improvement strategies mechanisms for involving a wide variety of interested parties or stakeholders in the project procedures for monitoring and evaluating project outcomes and client satisfaction reducing risk by anticipating, evaluating and developing strategies for managing possible problems reporting procedures and protocols.
Risks must include at least four of the following:	budget constraints competing work demands inadequate active participation in the quality management process by all stakeholders resource and material availability equipment and technology breakdown time delays workplace hazards, risks and controls.
Project plan must include at least five of the following:	formal structure against which progress can be evaluated acquisition strategies budgets and timetables that enable the commitment of resources at appropriate points in the project consultation strategies to involve stakeholders contingency plans to cater for changes or significant project difficulties objectives, scope and expected benefits of the project project implementation plans project management methodology to be used quality assurance procedures risk management plans specifications structure of the project transition plans.

Unit Mapping Information

CPPDSM5030A Manage projects in the property industry

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPDSM5030 Manage projects in the property industry

Modification History

Release 1.

Replaces superseded equivalent CPPDSM5030A Manage projects in the property industry.

This version first released with CPP Property Services Training Package Version 5.

Performance Evidence

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also plan, organise and monitor one project in the property industry.

In doing the above, the person must:

develop and implement feedback strategies to obtain information from relevant people on ways to improve relationships and delivery of client services

identify networking requirements through consultation with clients and colleagues

apply knowledge of organisation’s practices and ethical standards associated with maintaining positive business relationships and active professional networks

maintain up-to-date computer databases of relevant contacts and associated information

promote and participate in networks and provide support to network members

select appropriate methods and adapt communication styles when communicating with clients.

Knowledge Evidence

A person demonstrating competency in this unit must demonstrate knowledge of:

consultative processes used in property-related projects

contingency and risk analysis techniques

continuous improvement processes relating to managing projects

key project success factors and typical project pitfalls

limitations of own work role, responsibilities and professional abilities in relation to managing projects

organisational quality systems, such as:

issues relating to client satisfaction

recording systems

strategic planning processes

project management concepts and principles

project management systems and tools, such as:

critical path method

program evaluation and review technique (PERT)

processes for administering project contracts, including managing contract variations

systems and procedures for project planning and scheduling

type and scope of property-related project specified in the performance evidence

types of contingencies in property-related project.

Assessment Conditions

The following must be present and available to learners during assessment activities:

equipment:

computer system with internet, email and printing facilities

material:

project management software

specifications:

project specifications

sources of information on project management

workplace policies and procedures on project management

supervisor:

member of a work team in a property industry context.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPDSM5039 Meet legal requirements in managing strata communities

Modification History

Release 1.

New unit of competency.

This version first released with CPP Property Services Training Package Version 5.

Application

This unit of competency specifies the outcomes required to comply with the legal requirements associated with managing strata communities. It includes identifying legal requirements; complying with relevant legislation, codes and regulatory requirements, and administering contracts for providing and/or procuring goods and services.

The unit supports the work of those involved in managing strata communities. It applies to strata managers.

Licensing, legislative, regulatory or certification requirements apply to this unit in some States and Territories. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.

Pre-requisite Unit

Nil

Competency Field

Strata community management

Unit Sector

Property services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.
1.	Identify legal requirements associated with managing strata communities.	1.1.	Reliable sources of information are identified and accessed to ensure that knowledge of legislation and regulations applying to strata communities is current, comprehensive and relevant.
1.2.	Professional relationships and networks are established and maintained to facilitate personal awareness of legislation and regulations relevant to managing strata communities.
1.3.	Applicable legislation and regulations are identified and their relationship to work practices is established.
2.	Comply with legislation, codes and regulatory requirements.	2.1.	Systems are established to ensure compliance with the legislative and regulatory requirements associated with managing strata communities.
2.2.	Duties and obligations of strata manager, lot owners and owners committees in relation to compliance with legislative and regulatory requirements are identified and communicated to relevant parties.
2.3.	Legal documents are identified, maintained and securely stored to ensure accessibility.
2.4.	Compliance with legal and regulatory requirements is monitored.
2.5.	Situations involving non-compliance with relevant legislative and regulatory requirements are reported and corrective actions are taken in line with organisational, strata community and legislative requirements.
3.	Administer contracts.	3.1.	Duties and obligations of strata manager in relation to administration of contracts are confirmed.
3.2.	Proposed contract is presented and terms and conditions are reviewed in consultation with strata community.
3.3.	Risks associated with contract terms and conditions are identified and action to mitigate risks is determined.
3.4.	Situations requiring specialist advice are identified and assistance is sought as required.
3.5.	Instruction is taken from strata community on contract requirements.
3.6.	Terms of contracts for provision of goods and services are negotiated with potential suppliers and contract documentation is updated as required.
3.7.	Contracts are finalised ensuring that they are signed and exchanged between the relevant parties, and contract documentation is safely stored.
3.8.	Performance of contractor is monitored and non- compliance is addressed and reported to strata community.
3.9.	Plan for contract evaluation and renewal options are established.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria.
Skill	Performance feature
Learning skills to:	maintain up-to-date information on legal requirements associated with managing strata communities.
Oral communication skills to:	ask questions to clarify own understanding of legal requirements associated with managing strata communities use language and concepts appropriate to cultural differences.
Reading skills to:	read, extract information and interpret legislation and associated regulations applying managing strata communities.
Writing skills to:	prepare routine text that explains relevant legislation and associated regulations to lot owners, occupiers, owners committees, industry stakeholders and colleagues.
Technology skills to:	access online sources of information on legal requirements associated with managing strata communities.

Range of Conditions

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
Legislation and regulations applying to strata community must include:	anti-discrimination banking and investment building code consumer protection and trade practices contracts equal employment opportunity (EEO) electronic transactions environmental issues fencing industrial relations insurance nuisance and trespass privacy residential tenancy sale of property swimming pools taxation water work health and safety.
Duties and obligations must include:	expectations of different parties legislative requirements of strata managers maintaining records maintaining up-to-date knowledge and sources of information on legislation relevant to strata communities duty of care obligations identifying and reporting potential conflict of interests responsibilities with regard to communicating and reporting.

Unit Mapping Information

No equivalent unit.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPDSM5039 Meet legal requirements in managing strata communities

Modification History

Release 1.

New unit of competency.

This version first released with CPP Property Services Training Package Version 5.

Performance Evidence

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also comply with the legislative and regulatory requirements associated with managing strata communities.

In doing the above, the person must source relevant legislation and regulations and apply this information to perform each of the following on behalf of a strata community:

check compliance with work health and safety (WHS) legislation

check compliance with the provisions of legislation applying to strata community

check that common property is managed in compliance with relevant legislation

administer a contract for works to be performed or services to be provided.

In doing the above, the person must also:

identify legal requirements associated with managing strata communities

comply with identified legislative and regulatory requirements

maintain knowledge of legislation impacting on strata communities

identify key provisions of contract law

administer contracts.

Knowledge Evidence

A person demonstrating competency in this unit must demonstrate knowledge of:

duties and obligations of strata manager, owners committee and lot owners in relation to compliance with legislative and regulatory requirements

key requirements of federal, state or territory legislation and local government regulations affecting strata communities

principles of contract law

relevant industry code of conduct

WHS issues and requirements.

Assessment Conditions

The following must be present and available to learners during assessment activities:

equipment:

computer system with internet, email and printing facilities

physical conditions:

access to professional associations, networks and peer support activities

specifications:

relevant legislation and associated regulations

workplace policies and procedures on compliance with legislation, including procedures for dealing with non-compliance

supervisor:

member of a work team in a property industry context.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPDSM6002 Conduct property investment feasibility study

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPDSM6002A Conduct a property investment feasibility study. Minor change to unit title. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to assess property investment feasibility. It includes establishing study requirements, conducting research, analysing comparative market data, formulating investment scenarios, and documenting findings and conclusions.

This unit is for individuals who use their broad theoretical and technical skills and knowledge to analyse information, provide advice and devise solutions to sometimes complex problems in compliance with regulatory requirements for the provision of property services.

Legislative, regulatory or certification requirements apply to work in property services in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Strata Community Management.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Establish study requirements.	1.1	Establish aims and objectives of property investment feasibility study according to client and workplace requirements.
1.2	Negotiate and agree study objectives and timelines in consultation with relevant persons.
1.3	Gather and review relevant information to identify regulatory compliance and other critical requirements of the study.
1.4	Conduct initial comparisons with similar properties to allow effective comparison with client expectations.
1.5	Identify situations requiring specialist advice and seek support as required according to workplace requirements.
2	Conduct research to access relevant information.	2.1	Use technologies to conduct research and access information relevant to study according to workplace requirements.
2.2	Access market information and evaluate its validity, reliability and relevance according to identified analysis requirements.
2.3	Consult with relevant persons to gather additional information to support study.
2.4	Conduct environmental scan to identify and assess factors that may impact study.
2.5	Document research findings in a format suitable for analysis according to workplace requirements.
3	Analyse investment information.	3.1	Undertake quantitative and qualitative analysis of comparative market data using standard financial analysis techniques.
3.2	Identify and evaluate relevant economic trends and market developments to determine potential implications and impact on study objectives.
3.3	Identify and analyse factors increasing or diminishing investment risk and discuss findings with client.
3.4	Apply sound reasoning to analysis findings to ensure interpretations and decisions are supported by rationale.
4	Formulate investment scenarios.	4.1	Develop alternative investment scenarios to meet study requirements.
4.2	Use consultative processes to obtain relevant expertise to support formulation of investment scenarios.
4.3	Verify investment scenarios against prescribed criteria and analyse to minimise subjective assessment.
4.4	Perform sensitive analysis on data to identify degree of convergence within identified industry and market benchmarks.
4.5	Identify property trends and market conditions and evaluate against study requirements.
5	Finalise property investment feasibility study.	5.1	Prepare comprehensive property investment feasibility study in an appropriate format, style and structure according to client and workplace requirements.
5.2	Distribute study to relevant persons within agreed timeframes according to workplace requirements.
5.3	Document conclusions that are verifiable, current and sufficiently detailed to meet identified client and workplace requirements.
5.4	Securely maintain investment feasibility study and related documentation according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPDSM6002A Conduct a property investment feasibility study.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPDSM6002 Conduct property investment feasibility study

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPDSM6002A Conduct a property investment feasibility study. Minor change to unit title. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by conducting two property investment feasibility studies.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

alternative property uses

analysis methods and techniques:

computer modelling

examination of cash flows and other financial projections

examination of collected data

quantitative and qualitative analysis

probability analysis

time series recognition

compliance requirements of legislation, regulations, codes and standards relevant to conducting property investment feasibility studies:

anti-discrimination

building control legislation

consumer protection

environmental protection

financial probity

franchise and business structures

National Construction Code (NCC) and relevant Australian Standards

privacy

property sales, leasing and management

work health and safety (WHS)

factors that might increase or diminish property investment risk:

constraints on use

existing land use and ownership

government zoning and restrictions

project financing

staging of investment or development

structure of leases

type and number of tenants

project assessment methods

risks associated with property investment:

asset allocation and investment spread

borrowing

gearing

economics

lifestyle choices

market and property sector risks: fluctuations in the economic cycle, interest rates and stock market

client return expectations

volatility of income and capital

sources of industry and market information related to property investment

types of property markets

value management associated with property investment

workplace requirements for conducting property investment feasibility studies:

client service

documentation and reporting

work role boundaries - responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPDSM6007 Develop life cycle asset management plans

Modification History

Release 1.

Replaces superseded equivalent CPPDSM6007A Develop life cycle asset management plan.

This version first released with CPP Property Services Training Package Version 5.

Application

This unit of competency specifies the outcomes required to develop a life cycle asset management plan. It requires the ability to determine asset management objectives, carry out strategic analysis, and interpret an asset management plan.

The unit supports the work of those involved in developing a life cycle asset management plan. It applies to real estate agents, strata community managers, and stock and station agents.

Licensing, legislative, regulatory or certification requirements apply to this unit in some States and Territories. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.

Pre-requisite Unit

Nil

Competency Field

Strata community management

Unit Sector

Property services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions.
1.	Determine asset management objectives.	1.1.	Asset management objectives are assessed and clarified using appropriate research and survey techniques and consultative processes.
1.2.	Strategic plans and other information are obtained and asset management issues analysed.
1.3.	Roles and responsibilities associated with developing an asset management plan are clearly defined and documented.
1.4.	Monitoring and reporting arrangements for asset management activities are determined.
1.5.	Information is reviewed to ensure accuracy, and a detailed budget and sinking fund forecast are prepared.
1.6.	Applicable industry, organisational and legislative requirements are interpreted and complied with.
2.	Conduct strategic analysis.	2.1.	Information on current and future asset requirements is accessed and evaluated according to organisational policies and procedures.
2.2.	Economic trends and market developments are identified and evaluated in terms of potential factors that may impact on asset management objective.
2.3.	Comparative market data is obtained and analysis undertaken using standard financial analysis techniques.
2.4.	Risks and contingencies are identified and quantified according to industry standards, precedents and techniques.
3.	Design support processes.	3.1.	Key performance criteria for measuring the achievement of objectives and strategies are developed and incorporated into asset management plan.
3.2.	Financial, physical and human resources to support the asset management plan are determined and organised within budget parameters.
3.3.	Quality assurance goals and strategies are determined.
3.4.	Draft asset management plan is prepared using business equipment and technology.
4.	Review and evaluate asset management plan.	4.1.	Asset management plan is reviewed and evaluated.
4.2.	Systematic review processes are established and evaluation methods used to assess strategic processes and outcomes.
4.3.	Evaluation results are prepared.
4.4.	Recommendations for improving strategy are presented to management within agreed timeframes.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria.
Skill	Performance feature
Learning skills to:	maintain up-to-date information on asset management strategies.
Oral communication skills to:	ask questions to clarify own understanding of risks associated with different asset management strategies use language and concepts appropriate to cultural differences.
Reading skills to:	read, extract and interpret information in reports on economic conditions to determine factors that may influence the selection of asset management strategies.
Writing skills to:	prepare asset management plans.
Technology skills to:	access online sources of information on asset management strategies.

Range of Conditions

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
Assets must be dynamic or static and include at least one of the following:	buildings equipment furniture goodwill land property vehicles.
Asset management activities must include at least one of the following:	accounting, including cost accounting asset creation and acquisition asset maintenance asset strategies audit and management reviews condition and performance monitoring disposals information and support systems operations renewals.

Unit Mapping Information

CPPDSM6007A Develop life cycle asset management plan

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPDSM6007 Develop life cycle asset management plans

Modification History

Release 1.

Replaces superseded equivalent CPPDSM6007A Develop life cycle asset management plan.

This version first released with CPP Property Services Training Package Version 5.

Performance Evidence

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also develop a life cycle asset management plan for one property-related asset.

In doing the above, the person must:

conduct a risk analysis and evaluate potential factors that may impact on asset management objectives

establish asset management objectives

apply knowledge of organisation’s practices, ethical standards and legislative requirements associated with developing a life cycle asset management plan

formulate, review and evaluate an asset management strategy

prepare a detailed budget outlining resource requirements to support asset management activities.

Knowledge Evidence

A person demonstrating competency in this unit must demonstrate knowledge of:

asset life cycle

asset management plans

basic knowledge of property contracts and administrative requirements

building codes and Australian standards relating to life cycle asset management plans

building construction practice

common hazards to public and personal safety associated with particular types of maintenance work in buildings

industry benchmarks for maintenance procedures

limitations of own work role, responsibilities and professional abilities

organisational and professional procedures, ethical practices and business standards

property-related assets

key requirements of federal, state or territory legislation and local government regulations relating to asset management, including building control legislation

work health and safety (WHS) issues and requirements relating to developing life cycle asset management plans.

Assessment Conditions

The following must be present and available to learners during assessment activities:

equipment:

computer system with internet, email and printing facilities

specifications:

relevant legislation and associated regulations

workplace policies and procedures on asset management

specification for an asset for which a life cycle asset management plan is required

supervisor:

member of a work team in a property industry context.

Assessor requirements

As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPDSM6008 Develop and implement strategic facilities management plans

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPDSM6008A Develop strategic facilities management plan. Change to unit title to clarify outcome. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to develop and implement a strategic facilities management plan. It includes determining facilities management requirements, conducting a life cycle analysis, planning appropriate investment and disposal strategies, and identifying resource requirements. It also includes reviewing and evaluating implementation of the plan to incorporate corrective actions.

This unit is for individuals who use their broad theoretical and technical skills and knowledge to analyse information, provide advice and devise solutions to sometimes complex problems in compliance with regulatory requirements for the provision of property services.

Legislative, regulatory or certification requirements apply to work in property services in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Strata Community Management.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Establish facilities management requirements.	1.1	Determine facilities management performance needs in consultation with relevant persons.
1.2	Conduct risk assessment of facilities management outcomes according to regulatory and workplace requirements.
1.3	Analyse relevant industry benchmarks to assess expected performance of assets in varying market conditions.
1.4	Identify relevant industry, workplace and regulatory requirements to establish user, contractual and legal compliance for facilities performance.
2	Prepare facilities management plan.	2.1	Prepare comprehensive facilities management plan to meet facilities management aims and objectives according to client and workplace requirements.
2.2	Establish quality assurance goals and strategies according to facilities management plan.
2.3	Determine monitoring and reporting arrangements for facilities management plan to meet client requirements.
2.4	Conduct life cycle analysis and plan capital investment and disposal strategies according to workplace requirements.
3	Organise resources and support processes.	3.1	Organise financial, physical and human resource requirements for facilities management plan implementation ensuring efficient use of time and resources.
3.2	Disseminate information to support implementation of facilities management plan according to workplace requirements.
3.3	Clearly define and document roles and responsibilities associated with facilities management plan implementation.
4	Review, evaluate and modify facilities management plan.	4.1	Review and evaluate facilities management plan in consultation with relevant persons according to workplace requirements.
4.2	Evaluate facilities management plan outcomes using systematic review processes and suitable evaluation methods according to workplace requirements.
4.3	Review evaluation findings and incorporate recommended modifications and corrective actions into facilities management plan.
4.4	Securely maintain facilities management plan and related documentation according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPDSM6008A Develop strategic facilities management plan.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPDSM6008 Develop and implement strategic facilities management plans

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPDSM6008A Develop strategic facilities management plan. Change to unit title to clarify outcome. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by developing and implementing one comprehensive written strategic facilities management plan.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

building services and operation methods and practices relevant to facilities management

compliance requirements of legislation, regulations, codes and standards relevant to developing and implementing strategic facilities management plans:

anti-discrimination

building control legislation

consumer protection

environmental protection

financial probity

franchise and business structures

National Construction Code (NCC) and relevant Australian Standards

privacy

property sales, leasing and management

work health and safety (WHS)

financial analysis and forecasting principles

impact analysis and investment scenario planning

industry performance benchmarks, including use and application of value analysis and benchmarking techniques

long-range and annual facility planning techniques and practices

methods for conducting life cycle analysis in facilities management:

computer modelling

examination of cash flows and other financial projections

quantitative and qualitative analysis

probability analysis

time series recognition

principles and practices of performance measurement, including review and evaluation procedures, processes and techniques

principles and processes of objective setting

types of assets associated with facilities management:

buildings

business and marketing contracts

equipment

furniture

goodwill

land

property

vehicles

workplace requirements for developing and implementing strategic facilities management plans:

client service

documentation and reporting

quality systems

work role boundaries - responsibilities, limitations and professional abilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPFES2003 Safely move loads and dangerous goods

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2003A Safely move loads and dangerous goods. Unit updated to meet the Standards for Training Packages 2012. Updated licensing statement.

Application

This unit of competency specifies the skills and knowledge required to safely move materials, loads and hazardous or dangerous goods used in the fire protection industry in such a way as to avoid injury to self and others, and prevent damage to product, property and the environment. It includes handling, storing and transporting containers that may contain ozone depleting substances (ODS) and synthetic greenhouse gases (SGG).

The unit is suitable for those with basic skills and knowledge undertaking routine work tasks under the direction of more experienced workers.

Candidates must hold a current, nationally recognised licence required to operate vehicles when transporting loads or dangerous goods by road.

ODS and SGG are gaseous fire-extinguishing agents listed in Schedule 1 of the Ozone Protection and Synthetic Greenhouse Gas Management Act 1989 and by law, can only be handled by people who hold an appropriate extinguishing agent handling licence (EAHL). This unit supports one or more EAHLs prescribed under the Act. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Fire Protection Inspection and Testing

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare to move loads and dangerous goods	1.1	Read work instructions to identify requirements for moving loads and dangerous goods and clarify work tasks with relevant persons.
1.2	Read safety signs, safety data sheets (SDS) and relevant dangerous goods documentation to identify types of gases to be handled, stored or transported, and required safe handling practices.
1.3	Plan work activities to comply with relevant dangerous goods regulations, Australian Standards, work health and safety (WHS) and workplace requirements.
1.4	Assess dangerous goods container sizes and movement paths to identify hazards.
1.5	Assess risks posed by identified hazards and apply required risk control methods according to workplace requirements.
1.6	Select and use required personal protective equipment (PPE).
2	Use manual-handling techniques to move loads and materials.	2.1	Select manual-handling techniques appropriate to the type of loads and materials being moved.
2.2	Use selected manual-handling techniques to safely move loads and materials according to workplace requirements
3	Use mechanical-handling aids to move loads and materials.	3.1	Select mechanical-handling aids appropriate to the type of loads and materials being moved.
3.2	Use selected mechanical-handling aids to safely move loads and materials according to workplace requirements.
3.3	Inspect and maintain mechanical-handling aids to ensure correct working order according to manufacturer requirements.
3.4	Report faulty mechanical-handling aids according to workplace requirements.
4	Adhere to regulatory requirements for moving and transporting hazardous or dangerous materials.	4.1	Move hazardous or dangerous materials in compliance with regulatory and workplace requirements for ODS, SGG and dangerous goods.
4.2	Obtain and use transport documents and signage for hazardous or dangerous materials to be transported by road to comply with regulatory requirements.
4.3	Comply with regulatory and workplace requirements for ODS, SGG and dangerous goods to transport hazardous or dangerous materials by road.
4.4	Store hazardous or dangerous materials that form part of fire protection equipment or systems according to workplace and regulatory requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPFES2003A Safely move loads and dangerous goods.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPFES2003 Safely move loads and dangerous goods

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2003A Safely move loads and dangerous goods. Unit updated to meet the Standards for Training Packages 2012. Updated licensing statement.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by safely moving loads and dangerous goods used in the fire protection industry, including:

manually handling at least one class 2.2 container having a minimum water capacity volume of 80 litres from its secured, stored position onto a mechanical-handling aid, typically a trolley fitted with restraining straps, and then relocating the cylinder at least three metres from that position, and removing it from the mechanical-handling aid to a secured location

safely transporting two gaseous containers using a vehicle in compliance with dangerous goods regulations.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

dangerous goods commonly used in the fire protection industry and key requirements, including:

general storage requirements for all dangerous goods

identification of dangerous goods by diamond-shaped symbol

requirements for transporting dangerous goods by a vehicle, especially class 2.2 for placarded loads and bulk loads

storage requirements for gaseous containers, especially those containing ozone depleting substances (ODS) and synthetic greenhouse gases (SGG)

extinguishing agent handling licence (EAHL) requirements

handling and storage requirements for scheduled ODS and SGG in accordance with the Fire Protection Industry (ODS &SGG) Board ODS & SGG Good Practice Guide

manual-handling techniques, including implications of:

ignoring safety precautions used with mechanical manual-handling aids

incorrect manual-lifting techniques

maximum safe loads for vehicles

meaning of material handling applied to the role of a service technician

methods used to prevent ODS and SGG emissions in the workplace

purpose and structure of relevant dangerous goods legislation, including HAZCHEM signs and emergency information panels

purpose of hazard identification, hazard assessment and hazard control related to moving loads and dangerous goods

reasons for preventing ODS and SGG emissions in the workplace

workplace requirements for moving loads and dangerous goods:

documentation

environmental protection

maintenance of tools and equipment

work health and safety (WHS), including hazard and risk identification and control.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, tools, equipment, loads, materials and vehicle required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPFES2004 Identify and report on types of installed fire safety equipment and systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2004A Identify types of installed fire safety equipment and systems. Unit updated to meet the Standards for Training Packages 2012. Minor change to title.

Application

This unit of competency specifies the skills and knowledge required to accurately identify and report on a range of fire safety systems and equipment installed at client premises and their purpose and function. It applies to fire protection technicians who interact with clients to discuss fire protection service needs.

The unit is suitable for those with basic skills and knowledge undertaking routine work tasks under the direction of more experienced workers.

Licensing, legislative, regulatory or certification requirements apply to this unit of competency in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Fire Protection Inspection and Testing

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Identify first response equipment.	1.1	Identify portable fire extinguishers according to types, extinguishants, expellants, colour-coding, labelling and location signs.
1.2	Identify wheeled fire extinguishers according to types, extinguishants, expellants, standardised colour coding and labelling requirements.
1.3	Identify types of fire hose reels according to function and location signs.
1.4	Identify types of delivery layflat fire hoses according to class, size and construction.
1.5	Identify types of delivery layflat fire hose couplings according to type and construction.
1.6	Identify fire blankets and fire blanket containers according to function and location signs.
2	Identify fire hydrants, pumpsets and water storage tanks for fire protection systems.	2.1	Identify major components of fire hydrant systems according to function.
2.2	Identify fire pumpsets according to function.
2.3	Identify water storage tanks according to function.
3	Identify passive fire protection products and systems.	3.1	Identify fire and smoke door sets according to function and tags.
3.2	Identify service penetration products according to function and tags.
4	Identify automatic fire-suppression systems.	4.1	Identify automatic sprinkler alarm systems according to function.
4.2	Identify pre-engineered fire-suppression systems according to function.
4.3	Identify gaseous fire-suppression systems according to function.
5	Identify electrical life safety systems and equipment.	5.1	Identify automatic fire detection and alarm systems according to function.
5.2	Identify smoke and heat alarms according to function.
5.3	Identify emergency warning systems according to function.
5.4	Identify emergency intercom systems according to function.
5.5	Identify emergency exit and lighting units.
6	Report on installed fire safety systems and equipment.	6.1	Discuss with relevant persons the types of fire safety systems and equipment installed in premises, their purpose and function.
6.2	Record details of fire safety systems and equipment installed in premises using workplace documentation.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPFES2004A Identify types of installed fire safety equipment and systems.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPFES2004 Identify and report on types of installed fire safety equipment and systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2004A Identify types of installed fire safety equipment and systems. Unit updated to meet the Standards for Training Packages 2012. Minor change to title.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by identifying and reporting on the types of fire safety equipment and systems installed at two different sites.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

purpose and range of Australian colour-coding system for portable and wheeled fire extinguishers, including pictographs

purpose, types and operation of:

automatic fire detection and alarm systems

automatic sprinkler alarm systems

delivery layflat fire hoses

emergency exits and lighting units and systems

fire and smoke door sets

fire blankets

fire hose reels

fire pumpsets

gaseous fire-suppression systems

intercom systems for emergency purposes

major components of fire hydrant systems

portable and wheeled fire extinguishers

pre-engineered fire-suppression systems

service penetration products

smoke and heat alarms

sound systems for emergency purposes.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, equipment, sites and installed fire safety systems and equipment required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPFES2005 Demonstrate first attack firefighting equipment

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2005A Demonstrate first attack firefighting equipment. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to demonstrate first attack firefighting equipment. It includes demonstrating and explaining to clients how to correctly and safely use portable fire extinguishers, fire hose reels and fire blankets in emergency situations.

The unit is suitable for those with basic skills and knowledge undertaking routine work tasks under the direction of more experienced workers.

Licensing, legislative, regulatory or certification requirements apply to this unit of competency in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Fire Protection Inspection and Testing

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Demonstrate and explain correct use of portable fire extinguisher to extinguish simulated fire.	1.1	Explain purpose and use of different types of fire extinguishers to relevant persons.
1.2	Identify fire type and classification.
1.3	Select fire extinguisher according to fire type and classification.
1.4	Demonstrate safe and correct use of fire extinguisher to attack fire according to manufacturer requirements.
2	Demonstrate and explain correct use of fire hose reel.	2.1	Explain purpose and use of fire hose reel to relevant persons.
2.2	Unroll fire hose reel according to manufacturers’ instructions.
2.3	Operate fire hose reel nozzle to direct water stream at selected target.
2.4	Turn off water in approved sequence and check hose reel for leaks according to manufacturers’ instructions.
2.5	Rewind fire hose reel after use according to manufacturer requirements.
3	Demonstrate and explain use of fire blanket.	3.1	Explain purpose and use of fire blanket to relevant persons.
3.2	Demonstrate safe and correct use of fire blanket to attack fire according to manufacturer requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPFES2005A Demonstrate first attack firefighting equipment.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=7e15fa6a-68b8-4097-b099-030a5569b1ad

Assessment Requirements for CPPFES2005 Demonstrate first attack firefighting equipment

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2005A Demonstrate first attack firefighting equipment. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by demonstrating and explaining the correct and safe use of first attack firefighting equipment, including:

selecting an appropriate extinguisher and demonstrating correct extinguishment methods for the following simulated fires:

one class A, C or F type fire involving two different types of equipment or materials

one class A, C or F type fire involving potentially energised electrical equipment

one class B type fire

one class D type fire

attacking a fire using a fire hose reel where the fire is located more than 10 metres from the installed location of the hose reel

attacking a fire using a fire blanket.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

basic methods of locating a fire

correct use of fire extinguishers and hose reels on different classes of fire and implications of incorrect use

how fire can be spread by conduction, convection, radiation and direct burning

how water pressure influences the discharge distance for hose reels

key actions in a fire emergency, commonly known by the acronym RACE:

rescue

activate alarm

confine fire

evacuate or extinguish

meaning of secondary damage

reasons why cooking oil and fat fires require special attention

theory of fire, including the triangle of combustion

types and operation of fire protection equipment classified as first attack equipment.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

This unit of competency could be assessed by practical demonstration, using simulated fire situations. Due to safety and cost factors, methods of extinguishing class D, E and F fires are confined to oral explanations and role play or simulations only.

All practical demonstrations involving the use of simulated fires must adhere to the safety and environmental regulations relevant to each state or territory.

Candidates must have access to documentation, first attack firefighting equipment and simulated fire situations required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=7e15fa6a-68b8-4097-b099-030a5569b1ad

CPPFES2006 Prepare for installation and servicing operations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2006A Prepare for installation and servicing operations. Unit updated to meet the Standards for Training Packages 2012. Updated licensing statement.

Application

This unit of competency specifies the skills and knowledge required to prepare for the installation and servicing of fire protection equipment, systems and products. It includes accessing and applying requirements of relevant Australian Standards to work instructions, selecting and checking tools, equipment and hardware, preparing the work area and managing a service vehicle. It also includes understanding and applying knowledge of the regulatory framework relating to installation and servicing operations as all preparatory work must be completed according to relevant legislative, industry and workplace requirements, including policies and procedures associated with work health and safety (WHS) and ozone depleting substances (ODS) and synthetic greenhouse gases (SGG).

The unit is suitable for those with basic skills and knowledge undertaking routine work tasks under the direction of more experienced workers.

Candidates must hold a current, nationally recognised licence required to operate the type of service vehicle.

ODS and SGG are gaseous fire-extinguishing agents listed in Schedule 1 of the Ozone Protection and Synthetic Greenhouse Gas Management Act 1989 and by law, can only be handled by people who hold an appropriate extinguishing agent handling licence (EAHL). This unit supports one or more EAHLs prescribed under the Act. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Fire Protection Inspection and Testing

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Apply rules and regulations to installation or servicing operation.	1.1	Read work instructions to clarify operational and client requirements for installation or servicing operation.
1.2	Identify relevant rules and regulations and apply to work instructions to prevent ODS and SGG emissions and ensure compliance with regulatory, WHS and workplace requirements.
1.3	Identify potential and actual breaches of rules and regulations associated with work instructions and take required action to ensure compliance according to workplace, regulatory and ODS and SGG requirements.
2	Use Australian Standards to access information related to installation and servicing operation.	2.1	Identify current Australian Standards related to planned fire protection equipment or system installation and servicing.
2.2	Access information in relevant Australian Standards to identify work procedures.
2.3	Interpret key requirements of relevant Australian Standards to meet work instructions, regulatory, workplace and client requirements.
3	Manage service vehicle.	3.1	Monitor safety of service vehicle according to manufacturer and workplace requirements.
3.2	Safely store service tools and equipment according to workplace requirements and load carrying capacity of service vehicle.
3.3	Operate and maintain service vehicle according to workplace and regulatory requirements.
4	Select and check tools, equipment and hardware for installation or servicing operation.	4.1	Select tools and equipment and check to confirm suitability for installation or servicing operation.
4.2	Select hardware for product installation and check to confirm suitability for specific building surface or servicing procedure.
5	Prepare work area for installation or servicing operation.	5.1	Identify and control hazards in the work area according to workplace requirements.
5.2	Prepare work area for installation or servicing operation according to workplace and WHS requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPFES2006A Prepare for installation and servicing operations.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPFES2006 Prepare for installation and servicing operations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2006A Prepare for installation and servicing operations. Unit updated to meet the Standards for Training Packages 2012. Updated licensing statement.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by preparing for one installation and one servicing operation involving two different settings.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

action to take when a breach of regulation, work health and safety (WHS) or other policy occurs when preparing for installation and servicing operations

definition of terms used in Australian Standards:

commentary

informative

referenced document

shall

should

implications of not applying rules and regulations to work activities

key features of legislation, regulations, codes and Australian Standards relevant to installation and servicing operations:

environmental protection

licence requirements for handling ozone depleting substances (ODS) and synthetic greenhouse gases (SGG)

National Construction Code (NCC) and deemed-to-satisfy requirements

occupancy permits

purpose, function and structure of Australian Standards

records and documentation

methods for:

converting basic units of measurement and pressure

holding work when using power tools

using detection equipment for finding hidden utilities

using liquid adhesives to attach location signs

preventing ODS and SGG emissions according to the Fire Protection Industry (ODS &SGG) Board ODS & SGG Good Practice Guide

on-site work permit requirements

reasons for preventing ODS and SGG emissions

reasons and methods for ensuring service vehicle stock levels are constantly maintained

types of electrical safeguards used to protect persons and property when installing or servicing fire protection equipment and systems

types and purpose of hardware items, tools and equipment used when installing and servicing fire protection equipment and systems

workplace requirements relevant to servicing and installation operations:

maintenance of tools, equipment and service vehicle

WHS, including hazard and risk identification and control.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, tools, equipment, hardware and work locations required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPFES2007 Maintain quality of work and promote continuous improvement

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2007A Maintain quality of work and promote continuous improvement. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to use resources and work practices according to quality measures that contribute to achieving quality standards, awareness of and contribution to process and service improvements in the fire protection industry.

The unit is suitable for those with basic skills and knowledge undertaking routine work tasks under the direction of more experienced workers.

Licensing, legislative, regulatory or certification requirements apply to this unit of competency in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Fire Protection Inspection and Testing

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Apply quality measures to work instructions.	1.1	Read work instructions to clarify resource use requirements.
1.2	Identify workplace quality measures and apply to work instructions.
1.3	Discuss quality measures with relevant persons to identify risk factors and minimise potential constraints to work schedules.
2	Identify and recommend opportunities to improve services and work processes.	2.1	Monitor own work output to ensure that work undertaken is cost-effective and achieves planned results.
2.2	Identify impediments to service and work processes and form ideas for potential solutions and improvements.
2.3	Discuss and evaluate ideas with relevant persons to form balanced judgements on the effectiveness of potential solutions and improvements.
2.4	Recommend process or service improvements to relevant persons.
3	Select and use workplace resources efficiently.	3.1	Select and use resources required to meet work instructions according to workplace quality requirements.
3.2	Access and read relevant information, manuals and technical publications to support efficient resource use according to workplace requirements.
4	Complete and distribute resource use documentation.	4.1	Complete resource use documentation accurately and legibly to meet workplace requirements.
4.2	Distribute completed documentation according to workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPFES2007A Maintain quality of work and promote continuous improvement.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPFES2007 Maintain quality of work and promote continuous improvement

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2007A Maintain quality of work and promote continuous improvement. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by maintaining quality of work and promoting continuous improvement associated with work instructions for two different routine service operations, including for each operation:

applying one quality measure to work instructions

identifying and reporting one opportunity to improve work processes

identifying one opportunity to achieve efficiencies when using workplace resources.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

basic principles of quality concepts:

quality control methods

quality problem identification

importance of correct distribution of completed documentation

meaning of and reasons for optimising use of human and material resources in the workplace

meaning of continuous improvement and ways that workplace processes and services can be improved

purpose of indexes and tables of content in manuals and Australian Standards

reasons why resources are used in conjunction with specifications and procedures

ways to achieve efficiencies in the use of workplace resources

workplace requirements related to quality assurance, continuous improvement and resource use.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to information and documentation required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPFES2010 Inspect and test fire hose reels

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2010A Inspect and test fire hose reels. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to inspect and test fire hose reels at client premises and replace hoses and drums. The replacement procedures apply to existing risers fitted with a control valve. Service activities are conducted in compliance with requirements of the relevant Australian Standards and National Construction Code (NCC).

The unit does not apply to any maintenance, replacement or repair functions that are restricted to licensed trades or occupations.

The unit is suitable for those with basic skills and knowledge undertaking routine work tasks under the direction of more experienced workers.

Licensing, legislative, regulatory or certification requirements apply to this unit of competency in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Fire Protection Inspection and Testing

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare for service operation.	1.1	Read work instructions to clarify service timeframes, client needs, and site and equipment locations.
1.2	Discuss planned service procedures with relevant persons to clarify client needs and expectations.
1.3	Plan work activities to comply with relevant Australian Standards, NCC, regulatory, work health and safety (WHS) and workplace requirements.
1.4	Identify potential and actual breaches of rules and regulations associated with work instructions and take required action to ensure compliance according to regulatory and workplace requirements.
1.5	Select and use required tools and equipment, including personal protective equipment (PPE).
1.6	Arrange access to worksite and communicate with responsible entity and affected persons to advise duration and impact of planned service procedures and to ensure alternative safety arrangements are implemented.
1.7	Identify and prepare to control hazards in the work area according to workplace requirements.
2	Inspect and test fire hose reel.	2.1	Inspect fire hose reel and installation location according to maintenance schedule of relevant Australian Standard and regulatory requirements.
2.2	Test fire hose reel according to maintenance schedule of relevant Australian Standard and regulatory requirements.
2.3	Report identified defects and any potential or actual regulatory non-compliances according to workplace requirements.
3	Replace and commission fire hose reel assembly.	3.1	Replace fire hose reel assembly according to manufacturer requirements, relevant Australian Standards, regulatory and workplace requirements.
3.2	Commission replaced fire hose reel according to relevant Australian Standards.
4	Finalise service operation.	4.1	Complete service records and report outstanding defects, non-compliances and recommended rectifications according to Australian Standards, regulatory and workplace requirements.
4.2	Check tools and equipment for faults, wear or damage and rectify or report problems according to workplace requirements.
4.3	Leave client premises in a clean and tidy condition.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPFES2010A Inspect and test fire hose reels.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPFES2010 Inspect and test fire hose reels

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2010A Inspect and test fire hose reels. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by inspecting and testing 20 fire hose reels at a minimum of five different sites:

five of these fire hose reels must be installed in a recess, cupboard or cabinet

a total of two regulatory non-compliances associated with access, usability or coverage of the installed fire hose reels must be identified and documented.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

action to take when a breach of regulation, work health and safety (WHS) or other policy occurs when inspecting and testing fire hose reels

implications of not complying with regulatory requirements when inspecting, testing and replacing fire hose reels

key features of legislation, regulations, codes and Australian Standards relevant to the inspection, testing and replacement of fire hose reels:

environmental protection

maintenance schedules

National Construction Code (NCC) and deemed-to-satisfy requirements

reasons why activities related to work on reticulated water systems are restricted to licensed plumbers

records and documentation

steps and processes to be followed when unusual or non-documented faults are found

methods for conducting flow testing

types and purpose of tools, equipment and materials used when inspecting and testing fire hose reels:

hand and power tools

flow testing equipment

personal protective equipment (PPE)

types and purpose of fire hose reels:

recess-mounted

swing-hinged

wall-mounted

types and purpose of fire hose reel components:

clamps

hoses

labels

nozzles

O-rings

valves

types of defects that may be discovered when inspecting and testing fire hose reels

types of fire hose reel repair and replacement activities which must be referred to a licensed tradesperson

workplace requirements for inspecting and testing fire hose reels:

maintenance of tools and equipment

WHS, including hazard and risk identification and control.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, tools, equipment, spare parts and operational fire hose reels required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPFES2011 Install portable fire extinguishers, fire cabinets and fire blankets

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2011A Install portable fire extinguishers and fire blankets. Unit updated to meet the Standards for Training Packages 2012. Minor change to title.

Application

This unit of competency specifies the skills and knowledge required to Install portable fire extinguishers, fire cabinets and fire blankets at client premises. Installation activities are conducted in compliance with requirements of the relevant Australian Standards and National Construction Code (NCC).

The unit is suitable for those with basic skills and knowledge undertaking routine work tasks under the direction of more experienced workers.

Licensing, legislative, regulatory or certification requirements apply to this unit of competency in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Fire Protection Inspection and Testing

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare for installation operation.	1.1	Read work instructions and plans to clarify installation timeframes, client needs, site location and equipment requirements.
1.2	Discuss planned installation with relevant persons to clarify client needs and expectations.
1.3	Plan work activities to comply with relevant Australian Standards, NCC, regulatory, work health and safety (WHS) and workplace requirements.
1.4	Identify potential and actual breaches of rules and regulations associated with work instructions and take required action to ensure compliance according to regulatory and workplace requirements.
1.5	Select and use required tools and equipment, including personal protective equipment (PPE).
1.6	Arrange access to worksite and communicate with responsible entity and affected persons to advise duration and impact of planned installation procedures and to ensure alternative safety arrangements are implemented.
1.7	Inspect installation area and building surface to locate utilities and identify and prepare to control hazards according to workplace requirements.
1.8	Select materials, hardware and installation procedures to suit building surface and product installation requirements.
2	Select, install and commission portable fire extinguisher.	2.1	Select fire extinguisher and installation location to comply with regulations for the area to be protected.
2.2	Use materials, hardware, tools and equipment to securely fix extinguisher mounting brackets and fire extinguisher to building surface according to manufacturers’ instructions and Australian Standards requirements.
2.3	Position and fix approved fire extinguisher location signs and labels as required.
2.4	Commission extinguisher according to Australian Standards requirements.
3	Install portable fire extinguisher and fire cabinet combination.	3.1	Select fire cabinet installation location to comply with regulations for the area to be protected.
3.2	Use materials, hardware, tools and equipment to securely install fire cabinet according to manufacturers’ instructions.
3.3	Position and fix approved fire extinguisher location and identification signs and labels as required.
4	Install fire blanket.	4.1	Select fire blanket installation location to comply with regulations for the area to be protected.
4.2	Use materials, hardware, tools and equipment to securely install fire blanket according to manufacturers’ instructions.
4.3	Position and fix approved fire blanket location signs as required.
5	Finalise installation operation.	5.1	Complete installation records according to Australian Standards, regulatory and workplace requirements.
5.2	Remove waste from installation operation and leave client premises in a clean and tidy condition.
5.3	Check tools and equipment for faults, wear or damage and rectify or report problems according to workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPFES2011A Install portable fire extinguishers and fire blankets.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPFES2011 Install portable fire extinguishers, fire cabinets and fire blankets

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2011A Install portable fire extinguishers and fire blankets. Unit updated to meet the Standards for Training Packages 2012. Minor change to title.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by installing and completing installation records for:

one fire blanket

two portable fire extinguishers, each onto different building materials

one fire extinguisher and fire extinguisher cabinet combination.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

action to take when a breach of regulation, work health and safety (WHS) or other policy occurs when installing portable fire extinguishers, fire cabinets and fire blankets

importance of compliance with legislation and standards, and implications of:

not applying legislative requirements to job functions

incorrectly determining the installation site for a fire blanket

incorrectly locating fire extinguishers and fire blankets

key features of legislation, regulations, codes and Australian Standards relevant to the selection, positioning and installation of portable fire extinguishers, fire cabinets and fire blankets to meet the hazard present in the area to be protected:

environmental protection

National Construction Code (NCC) and deemed-to-satisfy requirements

records and documentation

methods for determining the correct installation site for fire blankets

methods for locating hidden 240-volt power cables, gas pipes, water pipes and other relevant utilities

reasons for installing portable fire extinguishers in fire cabinets

special requirements of aggressive environments such as those with high moisture, dust levels or acidity

types and purpose of materials, hardware, tools and equipment used when installing portable fire extinguishers, fire cabinets and fire blankets

types of building surfaces that may be encountered when installing fire protection equipment and suitable fixing methods for each to meet the load capacity of the installed fire extinguisher, fire blanket or fire cabinet

workplace requirements for installing portable fire extinguishers, fire cabinets and fire blankets:

maintenance of tools and equipment

WHS, including hazard and risk identification and control.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, tools, equipment, materials, hardware and installation sites required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPFES2016 Inspect, test and maintain delivery layflat fire hoses

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2016A Inspect, test and maintain delivery lay flat fire hoses. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to inspect, test and maintain delivery layflat fire hoses at client premises. Service activities are conducted in compliance with requirements of the relevant Australian Standards and National Construction Code (NCC).

The unit is suitable for those with basic skills and knowledge undertaking routine work tasks under the direction of more experienced workers.

Licensing, legislative, regulatory or certification requirements apply to this unit of competency in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Fire Protection Inspection and Testing

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare for service operation.	1.1	Read work instructions to clarify service timeframes, client needs, and site and equipment locations.
1.2	Discuss planned service procedures with relevant persons to clarify client needs and expectations.
1.3	Plan work activities to comply with relevant Australian Standards, NCC, regulatory, work health and safety (WHS) and workplace requirements.
1.4	Identify potential and actual breaches of rules and regulations associated with work instructions and take required action to ensure compliance according to regulatory and workplace requirements.
1.5	Select and use required tools and equipment, including personal protective equipment (PPE).
1.6	Arrange access to worksite and communicate with responsible entity and affected persons to advise duration and impact of planned service procedures and to ensure alternative safety arrangements are implemented.
1.7	Identify and prepare to control hazards in the work area according to workplace requirements.
2	Inspect delivery layflat fire hose for faults.	2.1	Inspect delivery layflat fire hose to identify defects according to maintenance schedule of relevant Australian Standard.
2.2	Inspect couplings and associated items for wear or damage and report identified defects according to Australian Standards and workplace requirements.
2.3	Repair or replace defective items according to manufacturer and regulatory requirements.
2.4	Update maintenance record tag according to Australian Standards and regulatory requirements.
3	Conduct hydrostatic pressure testing.	3.1	Check hydrostatic pressure testing equipment to confirm correct operation according to manufacturer requirements and report any faults or damage.
3.2	Perform hydrostatic pressure testing on delivery layflat fire hose according to maintenance schedule and procedures specified in the relevant Australian Standard.
3.3	Complete permitted repairs on faulty delivery layflat fire hose according to manufacturer and Australian Standards requirements.
3.4	Label condemned delivery layflat fire hose according to workplace and regulatory requirements.
4	Inspect and maintain nozzle.	4.1	Inspect and test hose nozzle to confirm correct operation according to manufacturer requirements.
4.2	Repair, replace or report defective hose nozzle according to manufacturer and regulatory requirements.
4.3	Clean, dry, roll and store delivery layflat fire hose.
5	Finalise service operation.	5.1	Complete service records and report outstanding defects, non-compliances and recommended rectifications according to Australian Standards, regulatory and workplace requirements.
5.2	Check tools and equipment for faults, wear or damage and rectify or report problems according to workplace requirements.
5.3	Leave client premises in a clean and tidy condition.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPFES2016A Inspect, test and maintain delivery lay flat fire hoses.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPFES2016 Inspect, test and maintain delivery layflat fire hoses

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2016A Inspect, test and maintain delivery lay flat fire hoses. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by inspecting, testing and maintaining ten delivery layflat fire hoses across two different sites.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

action to take when a breach of regulation, work health and safety (WHS) or other policy occurs when inspecting, testing and maintaining delivery layflat fire hoses

implications of not complying with regulatory requirements when inspecting, testing and maintaining delivery layflat fire hoses

key features of legislation, regulations, codes and Australian Standards relevant to servicing of delivery layflat fire hoses and hose nozzles:

environmental protection

maintenance schedules

National Construction Code (NCC) and deemed-to-satisfy requirements

records and documentation

methodology for conducting hydrostatic pressure testing on delivery layflat fire hoses and implications of not venting the air during a hydrostatic pressure test

methods for banding hose ends to couplings

methods for cleaning and drying layflat fire hoses

methods for rolling and storing delivery layflat fire hoses

purpose, range and operating principles of nozzles used on delivery layflat fire hoses:

fog

jet

spray

types and purpose of tools, equipment and components used when inspecting, testing and maintaining delivery layflat fire hoses:

couplings

gaskets

hand and power tools

hydrostatic pressure testing equipment

personal protective equipment (PPE)

restraining equipment that can be used to prevent hose movement under pressure

types of defects that may be identified when servicing delivery layflat fire hoses

types of delivery layflat fire hoses and classes:

L - low pressure: maximum working pressure 1000 kilopascal (kPa)

M - medium pressure: maximum working pressure 1400 kPa

H - high pressure: maximum working pressure 2100 kPa

percolating and non-percolating

types of permitted repairs to delivery layflat fire hoses and their components, and methods for conducting those repairs

units of pressure measurement, including pascal (Pa), kPa and megapascal (MPa), and methods for determining test pressure according to hose class

workplace requirements for inspecting, testing and maintaining delivery layflat fire hoses:

maintenance of tools and equipment

WHS, including hazard and risk identification and control.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, tools, equipment, components and worksites required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPFES2020 Conduct routine inspection and testing of fire extinguishers and fire blankets

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2020A Conduct routine inspection and testing of fire extinguishers and fire blankets. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to conduct routine monthly, six-monthly and yearly inspections and testing of fire extinguishers and fire blankets at client premises. Service activities are conducted in compliance with requirements of the National Construction Code (NCC) and schedules specified in the relevant Australian Standards.

The unit does not cover the completion of annual statements.

The unit is suitable for those with basic skills and knowledge undertaking routine work tasks under the direction of more experienced workers.

Licensing, legislative, regulatory or certification requirements apply to this unit of competency in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Fire Protection Inspection and Testing

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare for service operation.	1.1	Read work instructions to clarify service timeframes, client needs, and site and equipment locations.
1.2	Discuss planned service procedures with relevant persons to clarify client needs and expectations.
1.3	Plan work activities to comply with relevant Australian Standards, NCC, regulatory, work health and safety (WHS) and workplace requirements.
1.4	Identify potential and actual breaches of rules and regulations associated with work instructions and take required action to ensure compliance according to regulatory and workplace requirements.
1.5	Select and use required spare parts, tools and equipment, including personal protective equipment (PPE).
1.6	Arrange access to worksite and communicate with responsible entity and affected persons to advise duration and impact of planned service procedures and to ensure alternative safety arrangements are implemented.
1.7	Identify and prepare to control hazards in the work area according to workplace requirements.
2	Inspect and test fire extinguishers.	2.1	Inspect and test fire extinguishers according to maintenance schedules of relevant Australian Standards.
2.2	Perform permitted minor replacements or repairs to working parts according to manufacturer and workplace requirements.
2.3	Survey protected area to ensure compliance with NCC and Australian Standards requirements.
2.4	Update maintenance record tags for inspected and tested fire extinguishers according to the relevant maintenance schedule.
2.5	Report faulty fire extinguishers, and replace, repair, label as withdrawn from service or condemned according to relevant Australian Standards and workplace requirements.
3	Inspect fire blankets.	3.1	Inspect fire blankets according to the requirements of relevant Australian Standards and record and report identified defects.
3.2	Refold fire blanket according to manufacturer requirements.
3.3	Report and replace faulty fire blankets according to workplace requirements.
3.4	Update maintenance record tags for inspected fire blankets according to the relevant maintenance schedule.
4	Finalise service operation.	4.1	Complete service records and report outstanding defects, non-compliances and recommended rectifications according to Australian Standards, regulatory and workplace requirements.
4.2	Check tools and equipment for faults, wear or damage and rectify or report problems according to workplace requirements.
4.3	Leave client premises in a clean and tidy condition.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPFES2020A Conduct routine inspection and testing of fire extinguishers and fire blankets.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPFES2020 Conduct routine inspection and testing of fire extinguishers and fire blankets

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2020A Conduct routine inspection and testing of fire extinguishers and fire blankets. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by conducting routine inspection and testing of fire extinguishers and fire blankets, including:

six-monthly routine inspections and testing on five fire blankets installed across two separate buildings

six-monthly and yearly routine inspections and testing on ten fire extinguishers involving extinguishers from each of the following types:

water

dry chemical

carbon dioxide

wet chemical

foam

identifying and documenting a total of three non-compliances.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

action to take when a breach of regulation, work health and safety (WHS) or other policy occurs when conducting routine inspection and testing of fire extinguishers and fire blankets

dangers of mixing extinguishing agents

disposal requirements for waste products

key features of legislation, regulations, codes and Australian Standards relevant to selecting, positioning, inspecting and testing installed fire extinguishers and fire blankets to meet the hazard present in the area to be protected:

environmental protection associated with discharge of foam and vaporising liquid agents that are listed as ozone depleting substances (ODS) and synthetic greenhouse gases (SGG)

key procedures and licence requirements detailed in ODS and SGG code of practice relevant to handling, transporting, inspecting and testing extinguishers with ODS and SGG agents

maintenance schedules

National Construction Code (NCC) and deemed-to-satisfy requirements

records and documentation

implications of applying incorrect servicing procedures

implications of not complying with regulatory requirements when inspecting and testing fire extinguishers and fire blankets

reasons for:

conforming to the Environmental Protection Authority (EPA) regulations, or equivalent, with respect to discharge tests

ensuring gauges and scales are calibrated regularly

folding fire blankets according to manufacturer requirements

following client workplace procedures and guidelines

informing clients of changes to Australian Standards

special requirements for aggressive environments, such as those with high moisture, dust levels or acidity

types and quantities of spare parts that should be carried in a service vehicle

types of extinguisher operation:

cartridge

rechargeable and non-rechargeable

reversible

stored pressure

types of extinguishing agents:

water

foam

wet chemical

powder

carbon dioxide

vaporising liquid

types and purpose of tools, equipment and spare parts used when inspecting and testing fire extinguishers and fire blankets:

hand and power tools

hydrostatic test equipment

recharge equipment

safety cages

scales

personal protective equipment (PPE)

types of defects that may be identified when inspecting and testing fire extinguishers and fire blankets

types of permitted repairs to fire extinguishers and methods for conducting those repairs

workplace requirements for inspecting and testing fire extinguishers and fire blankets:

maintenance of tools and equipment

WHS, including hazard and risk identification and control.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, tools, equipment, spare parts, fire extinguishers, fire blankets and worksites required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPFES2021 Inspect, test and maintain fire extinguishers

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2021A Inspect, test and maintain fire extinguishers. Unit updated to meet the Standards for Training Packages 2012. Updated licensing statement.

Application

This unit of competency specifies the skills and knowledge required to inspect, test and maintain fire extinguishers at client premises. Service activities relate to the additional and permitted inspection, testing and preventive maintenance of fire extinguishers conducted only at three, five and six-yearly intervals according to the current Australian Standard for the maintenance of fire protection systems and equipment.

The unit includes repairing and servicing extinguisher valves and internal components, recharging or refilling extinguishers, and hydrostatic pressure testing of suitable extinguishers. It does not cover hydrostatic pressure testing of carbon dioxide or wheeled extinguishers which can only be tested at an approved gas cylinder test station.

The unit is suitable for those with basic skills and knowledge undertaking routine work tasks under the direction of more experienced workers.

Ozone depleting substances (ODS) and synthetic greenhouse gases (SGG) are gaseous fire-extinguishing agents listed in Schedule 1 of the Ozone Protection and Synthetic Greenhouse Gas Management Act 1989 and by law, can only be handled by people who hold an appropriate extinguishing agent handling licence (EAHL). This unit supports one or more EAHLs prescribed under the Act. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Fire Protection Inspection and Testing

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare for service operation.	1.1	Read work instructions to clarify service timeframes, client needs, and site and equipment locations.
1.2	Discuss planned service procedures with relevant persons to clarify client needs and expectations.
1.3	Plan work activities to prevent ODS and SGG emissions and comply with relevant Australian Standards, regulatory, work health and safety (WHS) and workplace requirements.
1.4	Identify potential and actual breaches of rules and regulations associated with work instructions and take required action to ensure compliance according to regulatory and workplace requirements.
1.5	Select and use required spare parts, tools and equipment, including personal protective equipment (PPE).
1.6	Arrange access to worksite and communicate with responsible entity and affected persons to advise duration and impact of planned service procedures and to ensure alternative safety arrangements are implemented.
1.7	Identify and prepare to control hazards in the work area according to workplace requirements.
2	Inspect and test fire extinguishers.	2.1	Inspect and test fire extinguishers according to relevant Australian Standards, regulatory and workplace requirements.
2.2	Inspect and maintain wheeled extinguisher carriage assemblies according to relevant Australian Standards.
2.3	Rebuild extinguisher valve according to manufacturer requirements and relevant Australian Standards.
2.4	Replace extinguisher valve according to manufacturer requirements and relevant Australian Standards.
3	Finalise service operation.	3.1	Complete service records and report outstanding defects and recommended rectifications according to Australian Standards, regulatory and workplace requirements.
3.2	Check tools and equipment for faults, wear or damage and rectify or report problems according to workplace requirements.
3.3	Leave client premises in a clean and tidy condition.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPFES2021A Inspect, test and maintain fire extinguishers.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPFES2021 Inspect, test and maintain fire extinguishers

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2021A Inspect, test and maintain fire extinguishers. Unit updated to meet the Standards for Training Packages 2012. Updated licensing statement.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by inspecting, testing and maintaining ten fire extinguishers involving three of the following types:

water

foam

dry chemical

wet chemical.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

action to take when a breach of regulation, work health and safety (WHS) or other policy occurs when inspecting, testing and maintaining fire extinguishers

concept of hydrostatic pressure testing

dangers of mixing powder extinguishing agents within extinguishers

disposal requirements for waste products from recharging and testing procedures

key features of legislation, regulations, codes and Australian Standards relevant to inspecting, testing and maintaining fire extinguishers:

environmental protection associated with discharge of foam and vaporising liquid agents that are listed as ozone depleting substances (ODS) and synthetic greenhouse gases (SGG)

key procedures and licence requirements detailed in ODS and SGG code of practice relevant to handling, transporting, inspecting and testing extinguishers with ODS and SGG agents

maintenance schedules

records and documentation

implications of applying incorrect servicing procedures

implications of not complying with regulatory requirements when inspecting, testing and maintaining fire extinguishers

methods for handling, decanting, reclaiming and storing extinguishing agents

methods for identifying:

componentry and agent fill requirements for an extinguisher to be maintained at original approval requirements

containers that do not comply with applicable Australian Standards, regulations and codes

different powder extinguishing agents

spare parts for extinguishers serviced, including how and where the spare part is applied

purpose and operation of major extinguisher components

reasons and methods for preventing ODS and SGG emissions in the workplace

test pressures for different extinguishers

types and purpose of tools and equipment used when inspecting, testing and maintaining fire extinguishers:

hand and power tools

hydrostatic test equipment

recharge equipment

safety cages

scales

personal protective equipment (PPE)

types of permitted inspection and testing activities specified in the three, five and six-yearly maintenance schedules for fire extinguishers:

inspecting the condition of all parts for damage, corrosion and blockages

testing the discharge action and actuating devices

depressurising and dismantling extinguishers

repairing and replacing components and seals

hydrostatic pressure testing of extinguishers as permitted

reassembling, filling or recharging, pressurising and leak testing extinguishers

reinstating extinguishers ready for use

workplace requirements for inspecting, testing and maintaining fire extinguishers:

maintenance of tools and equipment

WHS, including hazard and risk identification and control.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, tools, equipment, spare parts and fire extinguishers required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPFES2025 Inspect, test and maintain gaseous fire-suppression systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2025A Inspect, test and maintain gaseous fire-suppression systems. Unit updated to meet the Standards for Training Packages 2012. Updated licensing statement.

Application

This unit of competency specifies the skills and knowledge required to complete the mechanical inspection, testing and maintenance of gaseous fire-suppression systems installed at client premises. Service activities are conducted according to the current Australian Standard for the maintenance of fire protection systems and equipment.

The unit does not apply to any installation, replacement, maintenance or repair functions that are restricted to licensed trades or occupations.

The unit is suitable for those with basic skills and knowledge undertaking routine work tasks under the direction of more experienced workers.

Ozone depleting substances (ODS) and synthetic greenhouse gases (SGG) are gaseous fire-extinguishing agents listed in Schedule 1 of the Ozone Protection and Synthetic Greenhouse Gas Management Act 1989 and by law, can only be handled by people who hold an appropriate extinguishing agent handling licence (EAHL). This unit supports one or more EAHLs prescribed under the Act. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Fire Protection Inspection and Testing

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Apply rules and regulations to service operation.	1.1	Read work instructions to clarify type of gaseous fire-suppression system to be serviced, service timeframes, client needs, and site and equipment locations.
1.2	Discuss planned service procedures with relevant persons to clarify client needs and expectations.
1.3	Plan work activities to prevent ODS and SGG emissions and comply with relevant Australian Standards, regulations, work health and safety (WHS) and workplace requirements.
1.4	Identify potential and actual breaches of rules and regulations associated with work instructions and take required action to ensure compliance according to regulatory and workplace requirements.
1.5	Determine key system functions and operation within design limitations.
2	Research layout and components of gaseous fire-suppression system to be inspected.	2.1	Gather relevant gaseous fire-suppression system information.
2.2	Identify gaseous fire-suppression system application and method of operation.
2.3	Identify gaseous fire-suppression system components and locate on installation drawings.
2.4	Identify isolation devices and interface controls to other systems and locate on installation drawings.
3	Prepare to inspect, test and maintain gaseous fire-suppression system.	3.1	Arrange access to worksite and communicate with responsible entity and affected persons to advise duration and impact of planned service procedures and to ensure alternative safety arrangements are implemented.
3.2	Select and use required personal protective equipment (PPE).
3.3	Identify hazards in the work area and apply risk control measures according to workplace requirements.
3.4	Identify and assemble required tools, equipment and testing devices according to workplace requirements.
3.5	Switch alarm signalling equipment to test mode in back-to-base facilities.
3.6	Physically isolate equipment to ensure testing or maintenance procedures do not cause discharge of extinguishing agent.
3.7	Electrically isolate equipment and interface controls to other systems to ensure no alarms or actions are unduly generated.
3.8	Install and calibrate test equipment to verify operation of components and system.
4	Inspect and test installed gaseous fire-suppression system.	4.1	Locate and identify system components on site, verify exact correspondence of system layout to installation drawings and report identified anomalies.
4.2	Safely complete mechanical inspection tasks specified for the relevant maintenance schedule period according to Australian Standards, manufacturer and workplace requirements.
4.3	Safely complete mechanical test tasks specified for the relevant maintenance schedule period according to Australian Standards, manufacturer and workplace requirements.
4.4	Record inspection and testing results and identified faults according to regulatory and workplace requirements.
5	Conduct preventive maintenance on installed gaseous fire-suppression system.	5.1	Complete mechanical preventive maintenance tasks specified for the relevant maintenance schedule period according to Australian Standards, manufacturer and workplace requirements.
5.2	Repair or replace faulty equipment according to regulatory and workplace requirements.
5.3	Organise transport and refilling of gaseous agent containers by authorised refilling station according to workplace requirements.
5.4	Record preventive maintenance results according to regulatory and workplace requirements.
6	Finalise service operation.	6.1	Reinstate gaseous fire-suppression system and check to confirm it is fully operational according to manufacturer and workplace requirements.
6.2	Complete service records and report outstanding defects and recommended rectifications according to Australian Standards, regulatory and workplace requirements.
6.3	Check tools and equipment for faults, wear or damage and rectify or report problems according to workplace requirements.
6.4	Leave client premises in a clean and tidy condition.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPFES2025A Inspect, test and maintain gaseous fire-suppression systems.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPFES2025 Inspect, test and maintain gaseous fire-suppression systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2025A Inspect, test and maintain gaseous fire-suppression systems. Unit updated to meet the Standards for Training Packages 2012. Updated licensing statement.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by inspecting, testing and maintaining two gaseous fire-suppression systems installed in different settings.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

action to take when a breach of work health and safety (WHS), ozone depleting substances (ODS) and synthetic greenhouse gases (SGG) regulation or other policy occurs when inspecting, testing and maintaining gaseous fire-suppression systems

difference between total flooding and local application systems

difference between various types of extinguishing gaseous agents used in gaseous fire-suppression systems

extent to which pressures and liquid levels in extinguishing agent containers vary according to temperature change

fire-suppressant action of gaseous agents in terms of smothering, cooling and reacting chemically with the fire radical

how building structures, services and service penetrations within and through protected area enclosures influence the holding time of gaseous agents

industry best-practice methods used to isolate actuators to prevent ODS and SGG emissions in the workplace

key features of legislation, regulations, codes and Australian Standards relevant to inspecting, testing and maintaining gaseous fire-suppression systems:

container handling, movement and transport requirements

extinguishing agent handling licence (EAHL) requirements

environmental protection, ODS and SGG emission requirements

maintenance schedules

records and documentation

occupational hazards of gaseous agents in terms of:

no observable adverse effect level (NOAEL)

lowest observable adverse effect level (LOAEL)

products of combustion from fire and products of decomposition associated with some gaseous agents when extinguishing a fire

operating principles of:

lock-off, directional and pressure-release valves

pneumatic and mechanical actuators interfaced with gaseous systems

fire alarm components interfaced with gaseous fire-suppression systems

gaseous agent discharge nozzles

operation of different types of equipment used to store and release gaseous extinguishing agent

pressures generated during release of gaseous agents, pressure rating requirements of pipework and fittings, and the need for adequate support bracing

reasons and methods for preventing ODS and SGG emissions in the workplace

types of gaseous fire-suppression agents and how they extinguish fire, including concentration and holding time requirements

types and operating principles of gaseous fire-suppression systems:

total flooding

local application

engineered and pre-engineered

types and purpose of tools, equipment and testing devices used when inspecting, testing and maintaining gaseous fire-suppression systems:

actuator simulators

barcode readers

container contents-measuring equipment

fire equipment spare parts:

aerosol test smoke

anti-tamper seals

clamps

service tags

hand and power tools

manual-handling aids

personal protective equipment (PPE)

scales

workplace requirements for inspecting, testing and maintaining gaseous fire-suppression systems:

maintenance of tools and equipment

WHS, including hazard and risk identification and control.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to drawings, documentation, tools, equipment and installed gaseous fire-suppression systems required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPFES2026 Inspect and test emergency and exit lighting systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2026A Inspect and test emergency and exit lighting systems. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to inspect and test the functional operation of emergency and exit lighting systems installed at client premises. Service activities are conducted in compliance with requirements of the relevant Australian Standards and National Construction Code (NCC).

The unit does not cover any installation, replacement, maintenance or repair functions that are restricted to licensed trades or occupations.

The unit is suitable for those with basic skills and knowledge undertaking routine work tasks under the direction of more experienced workers.

Licensing, legislative, regulatory or certification requirements apply to this unit of competency in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Fire Protection Inspection and Testing

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare for service operation.	1.1	Read work instructions to clarify service timeframes, client needs, and site and single point system locations.
1.2	Discuss planned service procedures with relevant persons to clarify client needs and expectations.
1.3	Plan work activities to comply with relevant Australian Standards, NCC, regulatory, work health and safety (WHS) and workplace requirements.
1.4	Identify potential and actual breaches of rules and regulations associated with work instructions and take required action to ensure compliance according to regulatory and workplace requirements.
1.5	Select and use required tools and equipment, including personal protective equipment (PPE).
1.6	Arrange access to worksite and communicate with responsible entity and affected persons to advise duration and impact of planned service procedures and to ensure alternative safety arrangements are implemented.
1.7	Identify and prepare to control hazards in the work area according to workplace requirements.
2	Inspect and test single point systems.	2.1	Inspect and test single point systems according to relevant Australian Standards, regulatory and workplace requirements.
2.2	Replace defective components where permitted according to Australian Standards and workplace requirements.
2.3	Report defects and conduct permitted repairs according to regulatory and workplace requirements.
3	Finalise service operation.	3.1	Complete service records and report outstanding defects, non-compliances and recommended rectifications according to Australian Standards, regulatory and workplace requirements.
3.2	Check tools and equipment for faults, wear or damage and rectify or report problems according to workplace requirements.
3.3	Leave client premises in a clean and tidy condition.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPFES2026A Inspect and test emergency and exit lighting systems.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPFES2026 Inspect and test emergency and exit lighting systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2026A Inspect and test emergency and exit lighting systems. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by inspecting and testing 30 single point emergency escape light fittings or exit signs installed across five different sites, and in doing so, perform the following maintenance activities:

remove and replace two lamps, globes or tubes and two starters

clean and fit two lenses/diffusers or other reflective surfaces.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

action to take when a breach of regulation, work health and safety (WHS) or other policy occurs when inspecting and testing emergency and exit lighting systems

basic operation of computer monitored single point systems

basic theory of alternating current (AC) and direct current (DC)

battery types used in emergency and exit lighting and basic theory of battery operation, including charge time and ampere hour ratings

circuit breakers to be isolated for system inspection

common control and indicators required on any single point emergency light

commonly used emergency and exit light fittings

definition of extra low voltage (ELV) according to the Australian/New Zealand AS/NZS 3000 Wiring Rules (or its successor)

electrical terms associated with emergency and exit lighting

factors affecting lifetime of batteries

hazards and risks associated with:

voltages in excess of ELV

replacing globes, tubes and starters on electrical circuits that power lighting

operating circuit breakers or dedicated lighting discharge test facility, or both

implications of not complying with regulatory requirements when inspecting and testing emergency and exit lighting systems

key features of legislation, regulations, codes and Australian Standards relevant to inspecting and testing emergency and exit lighting systems:

maintenance schedules

National Construction Code (NCC):

deemed-to-satisfy requirements relevant to installation of emergency and exit lighting

deemed-to-satisfy requirements for exit sign locations, given required egress routes and exit door locations

permissible work on emergency and exit lighting that may be undertaken without an electrical licence and activities that must only be undertaken by an electrical licence holder

records and documentation

methods for determining:

minimum and maximum viewing distance of pictorial element on an exit sign

whether tubes and globes are operated within an emergency or exit light fitting as either maintained, non-maintained or sustained

minimum and maximum mounting heights for exit signs

operational differences between single point emergency escape lighting systems and central emergency and exit lighting systems

permitted components that can be repaired or replaced when maintaining a single point system:

lenses

diffusers

signage

lamps, globes and tubes

starters

purpose of an emergency and exit lighting system and examples of where it may be required or installed

purpose of circuit breakers, methods for their isolation and required labelling

purpose of wiring diagrams

types of cleaning solutions and their application for cleaning lenses and reflective surfaces in emergency and exit lighting systems

types and purpose of tools and equipment used when inspecting and testing emergency and exit lighting systems:

electrical circuitry testing equipment

hand and power tools

personal protective equipment (PPE)

workplace requirements for inspecting and testing emergency and exit lighting systems:

maintenance of tools and equipment

WHS, including hazard and risk identification and control.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, materials, tools, equipment and installed emergency and exit lighting systems required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPFES2027 Inspect, test and maintain non-gaseous pre-engineered fire-suppression systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2027A Inspect, test and maintain non-gaseous pre-engineered fire-suppression systems. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to inspect, test and maintain pre-engineered foam, wet chemical, powder or water mist fire-suppression systems. Service activities are conducted according to the relevant Australian Standard and manufacturer requirements for the installed system.

The unit does not cover any installation, replacement, maintenance or repair functions that are restricted to licensed trades or occupations.

The unit is suitable for those with basic skills and knowledge undertaking routine work tasks under the direction of more experienced workers.

Licensing, legislative, regulatory or certification requirements apply to this unit of competency in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Fire Protection Inspection and Testing

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare for service operation.	1.1	Read work instructions to clarify service timeframes, client needs, and site and equipment locations.
1.2	Discuss planned service procedures with relevant persons to clarify client needs and expectations.
1.3	Plan work activities to comply with relevant Australian Standards, regulatory, work health and safety (WHS) and workplace requirements.
1.4	Clarify system type and application, extinguishing agent and method of operation to identify potential and actual breaches of rules and regulations and take required action to ensure compliance according to regulatory and workplace requirements.
1.5	Select and use required tools and equipment, including personal protective equipment (PPE).
1.6	Arrange access to worksite and communicate with responsible entity and affected persons to advise duration and impact of planned service procedures and to ensure alternative safety arrangements are implemented.
1.7	Identify and prepare to control hazards in the work area according to workplace requirements.
2	Inspect and survey installed non-gaseous pre-engineered fire-suppression system.	2.1	Locate and inspect fire-suppression system components according to function and manufacturer requirements.
2.2	Locate and inspect auxiliary shutdown devices of fire-suppression system or equipment interfaces and alarm devices forming part of the system.
2.3	Identify and record changes to the system and protected space or its use that do not comply with the relevant Australian Standard or original installation requirements.
3	Test installed non-gaseous pre-engineered fire-suppression system.	3.1	Carry out system testing procedures according to the relevant maintenance schedule specified in Australian Standards and manufacturer requirements.
3.2	Record test results and identified defects according to regulatory and workplace requirements.
4	Maintain and repair installed non-gaseous pre-engineered fire-suppression system.	4.1	Carry out system maintenance procedures according to the relevant maintenance schedule, manufacturer and workplace requirements.
4.2	Report and repair or replace defective equipment or extinguishant according to manufacturer and workplace requirements.
4.3	Record maintenance results and details of defective components according to regulatory and workplace requirements.
5	Finalise service operation.	5.1	Reinstate fire-suppression system as fully operational according to manufacturer requirements.
5.2	Complete service documentation detailing outstanding defects and recommended rectifications according to Australian Standards, regulatory and workplace requirements.
5.3	Check tools and equipment for faults, wear or damage and rectify or report problems according to workplace requirements.
5.4	Leave client premises in a clean and tidy condition.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPFES2027A Inspect, test and maintain non-gaseous pre-engineered fire-suppression systems.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPFES2027 Inspect, test and maintain non-gaseous pre-engineered fire-suppression systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2027A Inspect, test and maintain non-gaseous pre-engineered fire-suppression systems. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by:

inspecting, testing and maintaining two non-gaseous pre-engineered fire-suppression systems installed in different locations and using different extinguishing agents

completing the following maintenance activities for each system:

replacing the agent and recharging the system to operational condition

replacing one component within the extinguishing system with approved replacement componentry

replacing one component within the detection system with approved replacement componentry.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

action to take when a breach of regulation, work health and safety (WHS) or other policy occurs when inspecting, testing and maintaining non-gaseous pre-engineered fire-suppression systems

hazards and risks typically encountered when inspecting, testing and maintaining non-gaseous pre-engineered fire-suppression systems:

electrical

hazardous materials

moving parts

implications of applying incorrect inspection, testing and maintenance procedures

implications of not complying with safety, regulatory or manufacturer requirements when inspecting, testing and maintaining non-gaseous pre-engineered fire-suppression systems

key features of legislation, regulations, codes and Australian Standards relevant to inspecting, testing and maintaining non-gaseous pre-engineered fire-suppression systems:

environmental protection

limitations of maintenance and repair functions that may be conducted by fire protection technicians

maintenance schedules

National Construction Code (NCC) and deemed-to-satisfy requirements

records and documentation

procedures for inspecting, testing and maintaining non-gaseous pre-engineered fire-suppression systems to verify operation in line with manufacturer requirements

purpose of fire-suppression system shutdown and isolation during maintenance

types and purpose of non-gaseous pre-engineered fire-suppression systems

types of extinguishing agents, their characteristics and use

types and purpose of major components used in fixed installed non-gaseous pre-engineered fire-suppression systems:

actuators: mechanical, pyrotechnic and solenoid

agent discharge nozzles

agent distribution pipework and hoses

container valves

control equipment

detection devices

extinguishing agent containers, such as tanks and cylinders

support brackets

types and purpose of tools and equipment used when inspecting, testing and maintaining non-gaseous pre-engineered fire-suppression systems:

hand and power tools

pressurising equipment

personal protective equipment (PPE)

workplace requirements for inspecting, testing and maintaining non-gaseous pre-engineered fire-suppression systems:

maintenance of tools and equipment

WHS, including hazard and risk identification and control.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, tools, equipment, spare parts and installed fixed non-gaseous pre-engineered fire-suppression systems required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPFES2029 Conduct functional tests on fire detection, warning and intercommunication devices

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2029A Conduct functional tests on fire detection, warning and intercommunication devices. Unit upgraded to meet industry requirements and updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to complete routine yearly inspection, testing and preventive maintenance procedures to verify that fire detection, warning and intercommunication devices are functioning as intended. It includes working safely to isolate plant and interfaces, conduct tests, visually inspect, identify non-compliance defects, fulfil mandatory reporting requirements and reset fire control and indicating equipment (CIE). Service activities are conducted in compliance with requirements of the relevant Australian Standards and National Construction Code (NCC).

The unit does not cover any installation, replacement, maintenance or repair functions that are restricted to licensed trades or occupations.

The unit is suitable for those with basic skills and knowledge undertaking routine work tasks under the direction of more experienced workers.

Licensing, legislative, regulatory or certification requirements apply to this unit of competency in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Fire Protection Inspection and Testing

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare for service operation.	1.1	Read work instructions to clarify service timeframes, client needs, and site and equipment locations.
1.2	Discuss planned service procedures with relevant persons to clarify client needs and expectations.
1.3	Plan work activities to comply with relevant Australian Standards, NCC, regulatory, work health and safety (WHS) and workplace requirements.
1.4	Identify potential and actual breaches of rules and regulations associated with work instructions and take required action to ensure compliance according to regulatory and workplace requirements.
1.5	Select and use required tools and equipment, including personal protective equipment (PPE).
1.6	Arrange access to worksite and communicate with responsible entity and affected persons to advise duration and impact of planned service procedures and to ensure alternative safety arrangements are implemented.
1.7	Identify and prepare to control hazards in the work area according to workplace requirements.
2	Inspect fire detection, warning and intercommunication devices.	2.1	Identify fire detection, warning and intercommunication devices and their functions with reference to installation drawings.
2.2	Conduct yearly inspection of protected space and installed devices to verify correct locations and spacing and identify non-compliances with the relevant design standard.
2.3	Record inspection results, including identified non-compliances, according to regulatory and workplace requirements.
3	Test and maintain fire detection, warning and intercommunication devices.	3.1	Identify and isolate plant and other system interfaces to allow testing to be conducted according to regulatory and workplace requirements.
3.2	Carry out testing to verify that each device operates as intended following the yearly maintenance schedule of the relevant Australian Standard.
3.3	Carry out preventive maintenance of fire detection, warning and intercommunication devices following the yearly maintenance schedule of the relevant Australian Standard.
3.4	Record testing and maintenance results including identified non-compliance defects according to regulatory and workplace requirements.
4	Finalise service operation.	4.1	Reset CIE and reinstate fire detection, warning and intercommunication devices as fully operational.
4.2	Complete service documentation detailing outstanding defects, non-compliances and recommended rectifications according to Australian Standards, regulatory and workplace requirements.
4.3	Check tools and equipment for faults, wear or damage and rectify or report problems according to workplace requirements.
4.4	Leave client premises in a clean and tidy condition.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPFES2029A Conduct functional tests on fire detection, warning and intercommunication devices.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPFES2029 Conduct functional tests on fire detection, warning and intercommunication devices

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2029A Conduct functional tests on fire detection, warning and intercommunication devices. Unit upgraded to meet industry requirements and updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by conducting inspection, testing and preventive maintenance for the yearly schedule according to the current Australian Standard on the following systems:

fire detection and alarm system that consists of both conventional and addressable devices installed to AS 1670.1 Fire detection, warning, control and intercom systems – System design, installation and commissioning – Fire (or its successor)

warning sound and intercommunication system for emergency purposes installed to comply with:

AS 1670.4 Fire detection, warning, control and intercom systems – System design, installation and commissioning – Emergency warning and intercom systems (or its successor)

AS 2220 Rules for emergency warning and intercommunication systems in buildings (or its successor).

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

action to take when a breach of regulation, work health and safety (WHS) or other policy occurs when inspecting, testing and maintaining fire detection, warning and intercommunication devices

basic operation and purpose of fire detection, warning and intercommunication devices

common controls and indicators on fire control and indicating equipment (CIE)

environmental conditions that cause fire detection, warning and intercommunication devices to create false alarms or fail to operate

hazards and risks typically encountered when inspecting, testing and maintaining fire detection, warning and intercommunication devices, and the control measures for each

implications of not complying with regulatory requirements when inspecting, testing and maintaining fire detection, warning and intercommunication devices

key features of legislation, regulations, codes and Australian Standards relevant to inspection, testing and preventive maintenance of fire detection, warning and intercommunication devices:

maintenance schedules

National Construction Code (NCC) and deemed-to-satisfy requirements

records and documentation

key functional differences between conventional and addressable fire detection, warning and intercommunication devices

location requirements for fire detection, warning and intercommunication devices

methodology used to conduct inspection, testing and preventive maintenance on fire detection, warning and intercommunication devices

safety requirements for handling, storing, connecting and disposing of batteries used in CIE

types of electrical safeguards used to protect persons and property when inspecting, testing and maintaining fire detection, warning and intercommunication devices

types and purpose of tools and equipment used when inspecting, testing and maintaining fire detection, warning and intercommunication devices:

personal protective equipment (PPE)

replacement batteries

servicing tools and test devices

workplace requirements for inspecting, testing and maintaining fire detection, warning and intercommunication devices:

maintenance of tools and equipment

WHS, including hazard and risk identification and control.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to drawings, documentation, tools, equipment and installed fire detection, warning and intercommunication devices required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPFES2035 Identify, inspect and test fire and smoke doors

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2035A Identify, inspect and test fire and smoke doors. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to identify, inspect and test the operation of fire and smoke doors installed at client premises. Service activities are conducted in compliance with requirements of the relevant Australian Standards and National Construction Code (NCC).

The unit does not cover the installation or repair of fire and smoke doors, or any other installation, replacement, maintenance or repair functions that are restricted to licensed trades or occupations.

The unit is suitable for those with basic skills and knowledge undertaking routine work tasks under the direction of more experienced workers.

Licensing, legislative, regulatory or certification requirements apply to this unit of competency in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Fire Protection Inspection and Testing

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare for service operation.	1.1	Read work instructions to clarify service timeframes, client needs, and site and fire and smoke door locations.
1.2	Discuss planned service procedures with relevant persons to clarify client needs and expectations.
1.3	Plan work activities to comply with relevant Australian Standards, NCC, regulatory, work health and safety (WHS) and workplace requirements.
1.4	Identify potential and actual breaches of rules and regulations associated with work instructions and take required action to ensure compliance according to regulatory and workplace requirements.
1.5	Select and use required personal protective equipment (PPE).
1.6	Arrange access to worksite and communicate with responsible entity and affected persons to advise duration and impact of planned service procedures and to ensure alternative safety arrangements are implemented.
1.7	Identify and to control hazards in the work area according to workplace requirements.
2	Identify fire or smoke doors and their components.	2.1	Identify fire or smoke door according to purpose, operation and location.
2.2	Identify and locate fire or smoke door components, hardware items and seals according to design, operation and purpose.
3	Inspect and test fire or smoke doors.	3.1	Inspect fire or smoke door and associated frame, components, hardware items and seals to identify defects, damage or signs of wear according to the relevant maintenance schedule.
3.2	Check fire or smoke door marking and labelling against requirements of the relevant Australian Standard.
3.3	Operate fire or smoke door to test and verify correct working order according to the relevant Australian Standard, manufacturer and workplace requirements.
3.4	Record identified defects and non-compliances according to regulatory and workplace requirements.
4	Finalise service operation.	4.1	Complete service documentation and report outstanding defects, non-compliances and recommended rectifications according to Australian Standards, regulatory and workplace requirements.
4.2	Leave client premises in a clean and tidy condition.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPFES2035A Identify, inspect and test fire and smoke doors.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPFES2035 Identify, inspect and test fire and smoke doors

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2035A Identify, inspect and test fire and smoke doors. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by identifying, inspecting and testing 20 fire or smoke doors that are installed across two different sites, including:

at least one fire door and one smoke door

three different types of fire or smoke doors.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

action to take when a breach of regulation, work health and safety (WHS) or other policy occurs when identifying, inspecting and testing fire and smoke doors

correct installation procedures and dangers of incorrect installation of fire and smoke doors

fire and smoke doors and fire shutter variables, including types, components, hardware, seals and wall types

implications of not complying with regulatory requirements when inspecting and testing fire and smoke doors

key features of legislation, regulations, codes and Australian Standards relevant to identifying, inspecting and testing fire and smoke doors and fire shutters:

fire and smoke containment

maintenance schedules

National Construction Code (NCC) and deemed-to-satisfy requirements

records and documentation

key physical features, definition of, and purpose of fire and smoke doors and fire shutters

operational requirements for inspecting and testing fire and smoke doors and fire shutters

principles of passive fire protection related to overall fire safety systems

procedures for determining fire resistance levels

range of fire and smoke door tags

technical terms relating to fire and smoke door and fire shutter inspection and testing

workplace requirements for identifying, inspecting and testing fire and smoke doors:

maintenance of tools and equipment

WHS, including hazard and risk identification and control.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to drawings, documentation, tools, equipment and installed fire and smoke doors required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPFES2037 Inspect and test fire hydrant systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2037A Inspect and test fire hydrant systems. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to complete six-monthly and yearly inspection and testing procedures to verify that hydrant systems function as intended. It includes working safely while conducting compliance tests, visual inspection, identifying non-compliance defects, fulfilling mandatory reporting requirements, and isolating and resetting hydrant systems. Service activities are conducted in compliance with requirements of the relevant Australian Standards and National Construction Code (NCC).

The unit does not cover water supply proving tests on hydrant systems, or inspection and testing functions associated with pressure-reducing equipment in high rise buildings, fire pumpset systems or water supply tanks.

The unit is suitable for those with basic skills and knowledge undertaking routine work tasks under the direction of more experienced workers.

Licensing, legislative, regulatory or certification requirements apply to this unit of competency in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Fire Protection Inspection and Testing

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare for service operation.	1.1	Read work instructions to clarify service timeframes, client needs, and site and fire hydrant system locations.
1.2	Discuss planned service procedures with relevant persons to clarify client needs and expectations.
1.3	Plan work activities to comply with relevant Australian Standards, NCC, regulatory, work health and safety (WHS) and workplace requirements.
1.4	Identify potential and actual breaches of rules and regulations associated with work instructions and take required action to ensure compliance according to regulatory and workplace requirements.
1.5	Select and use required tools and equipment, including personal protective equipment (PPE).
1.6	Arrange access to worksite and communicate with responsible entity and affected persons to advise duration and impact of planned service procedures and to ensure alternative safety arrangements are implemented.
1.7	Identify and prepare to control hazards in the work area according to workplace requirements.
2	Inspect fire hydrant system.	2.1	Inspect fire hydrant system following the six-monthly and yearly maintenance schedules specified in the relevant Australian Standard.
2.2	Identify defects, non-compliances and potential and actual impediments to performance of the fire hydrant system according to regulatory and workplace requirements.
2.3	Record inspection results according to regulatory and workplace requirements.
3	Test fire hydrant system.	3.1	Identify and isolate pumpset and other system interfaces to enable testing procedures to regulatory and workplace requirements.
3.2	Complete six-monthly and yearly testing procedures to verify system functions following the maintenance schedules specified in the relevant Australian Standard.
3.3	Record test results according to regulatory and workplace requirements.
4	Finalise service operation.	4.1	Reinstate fire hydrant system to full operational condition according to workplace requirements.
4.2	Complete service documentation and report outstanding defects, non-compliances and potential or actual impediments to system performance according to Australian Standards, regulatory and workplace requirements.
4.3	Check tools and equipment for faults, wear or damage and rectify or report problems according to workplace requirements.
4.4	Leave client premises in a clean and tidy condition.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPFES2037A Inspect and test fire hydrant systems.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPFES2037 Inspect and test fire hydrant systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2037A Inspect and test fire hydrant systems. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by completing the six-monthly and yearly inspection and test procedures on 15 fire hydrant systems installed across ten different sites according to the requirements of the current Australian Standard for the routine service of fire protection systems and equipment, excluding:

inspection and testing functions associated with pressure-reducing equipment in high rise buildings, fire pumpset systems or water supply tanks

water supply proving tests.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

action to take when a breach of regulation, work health and safety (WHS) or other policy occurs when inspecting and testing fire hydrant systems

basic principles of hydraulics, such as pressure scales (metric and imperial)

flow switches and associated testing equipment

general operation of hydrant system components:

backflow prevention devices

booster valve arrangements

control valves

interface connections to fire indicating panel and/or warning systems by pressure and flow switches

landing valves

pumpset and interface controls

towns’ main reticulated water supplies

valve anti-tamper controls

water pressure and flow through a system to activate pumpsets

water tank water supply infill and outlet valve arrangement

hydrant systems and components:

circulation and system pressure relief valves

controls on pumpset controller panel:

fuel gauges

indicators

main isolating switch

equipment that can be fitted to a landing valve:

delivery layflat hoses

types of couplings

flow switches and associated testing equipment

isolating valves associated with hydrant system

main water supply underground key-operated valve location

pressure gauges

pumpsets associated with hydrant system

pump starting switches

system block plan

system main alarm bell and/or alarm strobe

water-based fire-suppression system control and alarm valves and ancillary equipment for control and alarm operation indication/interface

water supply tanks, water level indicators and automatic inflow valves

implications of not complying with regulatory requirements when inspecting and testing fire hydrant systems

isolating valves associated with hydrant system

key features of legislation, regulations, codes and Australian Standards relevant to the inspection and testing of fire hydrant systems:

environmental protection

hydrant system applications:

combined sprinkler and hydrant system

town main system hydrant points

maintenance schedules

National Construction Code (NCC) and deemed-to-satisfy requirements

records and documentation

terminology used in relation to water-based fire-suppression systems:

aggressive environments

control assembly and pump area

critical defect

frequency and tolerances of maintenance intervals

installation and system pressure

pressure-reducing valve

preventive maintenance

pump controller status

sprinkler system interface controls

stop cocks and main stop valves

system pressure gauge schedule

water supply proving tests

water supply stop valves

water supply tanks: atmospheric and pressure

types and purpose of tools and equipment used when inspecting and testing fire hydrant systems

workplace requirements for inspecting and testing fire hydrant systems:

maintenance of tools and equipment

WHS, including hazard and risk identification and control.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, tools, equipment, pictures or cut-away sections of control assemblies and valves to show operation, adequate water supply and draining or recycling arrangements to operate fire hydrant systems and operational fire hydrant systems required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPFES2039 Identify, inspect and test passive fire and smoke containment products and systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2039A Identify, inspect and test passive fire and smoke containment products and systems. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to identify, inspect and test passive fire and smoke containment products and systems installed at client premises. Service activities are conducted in compliance with requirements of the relevant Australian Standards and National Construction Code (NCC).

The unit does not cover installation, replacement, maintenance or repair functions that are restricted to licensed trades or occupations.

The unit is suitable for those with basic skills and knowledge undertaking routine work tasks under the direction of more experienced workers.

Licensing, legislative, regulatory or certification requirements apply to this unit of competency in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Fire Protection Inspection and Testing

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare for service operation.	1.1	Read work instructions to clarify service timeframes, client needs, and site and passive fire and smoke containment product and system locations.
1.2	Discuss planned service procedures with relevant persons to clarify client needs and expectations.
1.3	Plan work activities to comply with relevant Australian Standards, NCC, regulatory, work health and safety (WHS) and workplace requirements.
1.4	Identify potential and actual breaches of rules and regulations associated with work instructions and take required action to ensure compliance according to regulatory and workplace requirements.
1.5	Select and use required personal protective equipment (PPE).
1.6	Arrange access to worksite and communicate with responsible entity and affected persons to advise duration and impact of planned service procedures and to ensure alternative safety arrangements are implemented.
1.7	Identify and prepare to control hazards in the work area according to workplace requirements.
2	Identify passive fire and smoke containment installations and systems.	2.1	Identify passive fire and smoke containment systems according to function, operation and location.
2.2	Identify and locate installed product components of passive fire and smoke containment installations and systems according to design, operation and function.
3	Inspect and test passive fire and smoke containment installations and systems.	3.1	Inspect passive fire and smoke containment system products according to the relevant maintenance schedule.
3.2	Check passive fire and smoke containment system products for marking and labelling against requirements of the relevant Australian Standard.
3.3	Identify potential or actual impediments to performance of passive fire and smoke containment system according to regulatory and workplace requirements.
3.4	Record identified defects and non-compliances according to regulatory and workplace requirements.
4	Finalise service operation.	4.1	Complete service documentation and report outstanding defects, non-compliances and potential or actual impediments to performance according to Australian Standards, regulatory and workplace requirements.
4.2	Leave client premises in a clean and tidy condition.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPFES2039A Identify, inspect and test passive fire and smoke containment products and systems.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPFES2039 Identify, inspect and test passive fire and smoke containment products and systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2039A Identify, inspect and test passive fire and smoke containment products and systems. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by identifying, inspecting and testing passive fire and smoke containment products and systems installed to protect service penetrations and control joints in five different buildings.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

action to take when a breach of regulation, work health and safety (WHS) or other policy occurs when identifying, inspecting and testing passive fire and smoke containment products and systems

dangers of incorrect installation of passive fire and smoke containment products and systems

implications of not complying with regulatory requirements when inspecting and testing passive fire and smoke containment products and systems

key features of legislation, regulations, codes and Australian Standards relevant to identifying, inspecting and testing passive fire and smoke containment products and systems:

maintenance schedules

National Construction Code (NCC) and deemed-to-satisfy requirements

records and documentation

operational requirements for inspecting and testing passive fire and smoke containment products and systems

passive fire and smoke containment variables, including types, products and solutions

principles of passive fire protection related to overall fire safety systems

procedures for determining fire resistance levels

technical terms relating to inspecting and testing passive fire and smoke containment products and systems

types of damage, defects and modifications to fire and smoke stopping products and systems that may cause loss of fire resistance

types, purpose and key physical features of a range of passive fire and smoke containment products and systems:

access panels and hatches

ceiling and partition systems

control and expansion joints

duct and damper penetration protection

duct fireproofing and protection

fabric and timber protection, including impregnated or sprayed

fire-resistant mortars and grouts, including load bearing and non-load bearing

fire-resistant pillows, including intumescent and non-intumescent

fire stop collars, including cast in, retrofit and wall

fire-rated air transfer grilles

fire-rated sealants, caulks and putties, including acrylic, polyurethane and silicone

fire-resistant boards, including calcium silicate and vermiculite

industrial fire protection

intumescent dampers and seals

intumescent paints and coatings, other than those used for fireproofing structural steel

linear gaps seals, including impregnated foams, tapes, intumescent gaskets and sealants

materials into or onto which passive fire and smoke containment products are installed

mechanical and intumescent fire dampers

openings in structural elements

penetration solutions

protection against spread of flame

smoke dampers

structural steel fireproofing

unplasticised polyvinyl chloride (UPVC) and plumbing penetrations

workplace requirements for identifying, inspecting and testing passive fire and smoke containment products and systems:

maintenance of tools and equipment

WHS, including hazard and risk identification and control.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to drawings, documentation and installed passive fire and smoke containment products and systems required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPFES2043 Apply regulations to prevent ozone depleting substance and synthetic greenhouse gas emissions

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2043A Prevent ozone depleting substance and synthetic greenhouse gas emissions. Unit updated to meet the Standards for Training Packages 2012. Minor title change.

Application

This unit of competency specifies the skills and knowledge required to apply regulations and industry licensing requirements to the use of ozone depleting substances (ODS) and synthetic greenhouse gases (SGG) extinguishing agents to prevent emissions that cause ozone layer depletion and climate change.

The unit is suitable for those with basic skills and knowledge undertaking routine work tasks under the direction of more experienced workers.

ODS and SGG are gaseous fire-extinguishing agents listed in Schedule 1 of the Ozone Protection and Synthetic Greenhouse Gas Management Act 1989 and by law, can only be handled by people who hold an appropriate extinguishing agent handling licence (EAHL). This unit supports one or more EAHLs prescribed under the Act. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Fire Protection Inspection and Testing

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Apply regulatory requirements to use of ODS and SGG extinguishing agents.	1.1	Read work instructions to clarify planned use of ODS and SGG extinguishing agents.
1.2	Identify compliance requirements of relevant regulations and check against work instructions to identify potential and actual breaches of ODS and SGG regulations.
1.3	Record and report identified regulatory non-compliances to prevent ODS and SGG emissions.
2	Identify ODS and SGG handling licences, trading authorisations and usage permits.	2.1	Identify types of ODS and SGG extinguishing agents used in the fire protection industry.
2.2	Identify types and requirements of ODS and SGG EAHLs and licensee entitlements.
2.3	Identify extinguishant trading authorisations.
2.4	Identify halon special permit usage requirements.
2.5	Apply requirements of ODS and SGG handling licences, trading authorisations and usage permits to work instructions to ensure compliance.
3	Apply understanding of ozone layer depletion and global warming.	3.1	Use information technology to access and assess information to identify the basic role and functions of the ozone layer.
3.2	Identify the main factors involved with, and effects of, global warming.
3.3	Identify the major effects of ozone depletion and climate change on human health and the environment.
3.4	Identify the impact of ODS and SGG emissions on the ozone layer and climate change.
3.5	Identify common ODS and SGG work practices in the fire protection industry and propose improvements to reduce the risk of accidental emissions.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPFES2043A Prevent ozone depleting substance and synthetic greenhouse gas emissions.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPFES2043 Apply regulations to prevent ozone depleting substance and synthetic greenhouse gas emissions

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2043A Prevent ozone depleting substance and synthetic greenhouse gas emissions. Unit updated to meet the Standards for Training Packages 2012. Minor title change.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by applying regulations to prevent ozone depleting substance (ODS) and synthetic greenhouse gases (SGG) emissions, including:

reviewing two different sets of work instructions associated with ODS and SGG agent extinguishers or systems, or both, and documenting requirements for the extinguishing agent handling licence (EAHL) holder undertaking those duties

proposing two improvements to ODS and SGG work practices to reduce the risk of accidental emissions.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

actions to take when potential and actual breaches of regulations, work health and safety (WHS) or other policy are identified when applying regulations to prevent ODS and SGG emissions

compliance requirements of relevant regulations, licensing, agreements, protocols, fire protection industry codes of practice and Australian Standards associated with the use of ODS and SGG extinguishing agents:

environmental protection

EAHL types, associated responsibilities, usage permits and trading authorisations

ODS and SGG legal requirements for handling and trading in extinguishing agents in the fire protection industry

effects of:

ODS and SGG emissions on ozone layer depletion and climate change

ozone layer depletion and climate change on the environment and human health

implications of not applying ODS and SGG regulations to work practices

key factors involved in climate change

role and function of the ozone layer

workplace requirements for preventing ODS and SGG emissions:

use of ODS and SGG extinguishing agents

WHS.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to technologies, work instructions, documentation and other information required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPFES2047 Inspect and test control and indicating equipment

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2047A Inspect and test control and indicating equipment. Updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to complete routine monthly and six-monthly inspection and testing procedures to verify that control and indicating equipment (CIE) for a fire alarm system functions as intended. It includes working safely, isolating and resetting CIE, conducting compliance tests, visually inspecting, identifying non-compliance defects, and fulfilling mandatory reporting requirement. Service activities are conducted in compliance with requirements of the relevant Australian Standards and National Construction Code (NCC).

The skills and knowledge described in this unit do not require an electrical licence or an Australian Communications and Media Authority (ACMA) cabling licence to practise. The unit does not cover any installation, replacement, maintenance or repair functions that are restricted to licensed trades or occupations.

The unit is suitable for those with basic skills and knowledge undertaking routine work tasks under the direction of more experienced workers.

Ozone depleting substances (ODS) and synthetic greenhouse gases (SGG) are gaseous fire-extinguishing agents listed in Schedule 1 of the Ozone Protection and Synthetic Greenhouse Gas Management Act 1989 and by law, can only be handled by people who hold an appropriate extinguishing agent handling licence (EAHL). This unit supports one or more EAHLs prescribed under the Act. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Fire Protection Inspection and Testing

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare for service operation.	1.1	Read work instructions, installation drawings and specifications to clarify service timeframes, client needs, and location of system components and materials.
1.2	Discuss planned service procedures with relevant persons to clarify client needs and expectations.
1.3	Plan work activities to prevent ODS and SGG emissions and comply with relevant Australian Standards, NCC, regulations, work health and safety (WHS) and workplace requirements.
1.4	Arrange inspection and test procedures to suit CIE according to manufacturer, regulatory and workplace requirements.
1.5	Confirm and access documentation required to conduct tests to meet regulatory and workplace requirements.
1.6	Select, check and use required test devices, tools and equipment, including personal protective equipment (PPE).
1.7	Arrange access to worksite and communicate with responsible entity and affected persons to advise duration and impact of planned service procedures and to ensure alternative safety arrangements are implemented.
1.8	Prepare to follow ODS, SGG and WHS policies and procedures and apply required risk control measures when inspecting and testing CIE.
2	Inspect CIE.	2.1	Identify CIE functions to be used to conduct routine tests according to manufacturer requirements and relevant maintenance schedule.
2.2	Isolate alarm zone circuits, plant and other system interfaces to allow conduct of maintenance activities according to ODS, SGG and WHS policies and procedures.
2.3	Isolate circuits and actuators according to regulatory and workplace requirements.
2.4	Conduct visual inspection according to the monthly and six-monthly schedules of the relevant Australian Standard.
2.5	Validate CIE inspection results according to requirements of the relevant Australian Standard.
3	Test CIE.	3.1	Isolate circuits, actuators, back-to-base facilities and other system interfaces according to regulatory and workplace requirements.
3.2	Conduct checks to confirm alarm zone circuits, plant and other system interfaces are isolated and system cannot be activated during testing according to workplace requirements.
3.3	Conduct monthly and six-monthly tests according to the relevant Australian Standard.
3.4	Check CIE and components to verify functionality in accordance with manufacturer requirements and final design documentation.
3.5	Discuss methods for dealing with unexpected situations with relevant persons and, where required, obtain approval from authorised persons to deal safely with unexpected situations.
3.6	Record results of tests, discussions and actions taken according to regulatory and workplace requirements.
4	Finalise service operation.	4.1	Reset CIE and other interfaced equipment and verify system as fully operational with no alarms present.
4.2	Complete service documentation and report outstanding defects, non-compliances and recommended rectifications according to Australian Standards, regulatory and workplace requirements.
4.3	Check tools, equipment and test devices for faults, wear or damage and rectify or report problems according to workplace requirements.
4.4	Leave client premises in a safe, clean and tidy condition.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPFES2047A Inspect and test control and indicating equipment.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPFES2047 Inspect and test control and indicating equipment

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2047A Inspect and test control and indicating equipment. Updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by inspecting and testing control and indicating equipment (CIE) installed across 10 different sites and specifically interfaced to different fire-suppression systems:

conventional fire indicating panels and microprocessor analogue fire indicating panel fire detection systems

fire alarm systems that comply with AS 1670.1 Fire detection, warning, control and intercom systems - Fire (or its successor)

emergency warning and intercommunication systems that comply with AS 1670.4 Fire detection, warning, control and intercom systems - System design, installation and commissioning-– Emergency warning and intercom systems (or its successor)

fire alarm systems interfaced with activating mechanisms of a fire-suppression system.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

action to take when a breach of regulation, work health and safety (WHS), ozone depleting substances (ODS), synthetic greenhouse gases (SGG) or other policy occurs when inspecting and testing CIE

common controls and indicators on CIE

detection and warning components connected to CIE

environmental conditions that cause actuators to create false alarms

implications of not complying with regulatory requirements when inspecting and testing CIE

key features of legislation, regulations, codes and Australian Standards relevant to inspecting and testing CIE:

environment protection, ODS and SGG emission requirements

extinguishing agent handling licence (EAHL) requirements

intent of the Australian Standard for the maintenance of fire protection systems and equipment in relation to CIE inspect and test operations, and requirements of the monthly and six-monthly maintenance schedules relevant to conventional and addressable CIE

National Construction Code (NCC) and deemed-to-satisfy requirements

records and documentation

key functional differences between a conventional and addressable CIE

key operational principles of CIE specifically interfaced to fire-suppression systems

local controls (LC), local control stations (LCS), aural alarms, visual warning devices (VWD) and actuators on fire-suppression systems interfaced to CIE

operation of actuators

types, purpose of and safety requirements of tools, equipment and testing devices used when inspecting and testing CIE:

hand and power tools

personal protective equipment (PPE)

testing devices: barcode readers, safety equipment and simulator actuators

types of electrical safeguards used to protect persons and property when inspecting and testing CIE

workplace requirements for inspecting and testing CIE:

maintenance of tools, equipment and testing devices

WHS, including hazard and risk identification and control.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to drawings, documentation, tools, equipment, testing devices and installed CIE required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPFES2048 Receive and dispatch scheduled gaseous fire-extinguishing agents

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2048A Receive and dispatch scheduled gaseous fire-extinguishing agents. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to receive and dispatch containers of ozone depleting substances (ODS) and synthetic greenhouse gases (SGG).

The unit is suitable for those with basic skills and knowledge undertaking routine work tasks under the direction of more experienced workers.

ODS and SGG are gaseous fire-extinguishing agents listed in Schedule 1 of the Ozone Protection and Synthetic Greenhouse Gas Management Act 1989 and by law, can only be handled by people who hold an appropriate extinguishing agent handling licence (EAHL). This unit supports one or more EAHLs prescribed under the Act. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Fire Protection Inspection and Testing

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare to receive and dispatch ODS and SGG containers.	1.1	Read work instructions to determine types and numbers of ODS and SGG containers and requirements for their storage and handling.
1.2	Plan work activities to prevent ODS and SGG emissions and comply with relevant Australian Standards, regulations, work health and safety (WHS) and workplace requirements.
1.3	Identify potential and actual breaches of rules and regulations associated with work instructions and take required action to ensure compliance according to regulatory and workplace requirements.
1.4	Select and use required tools and equipment, including personal protective equipment (PPE).
1.5	Identify and prepare to control hazards in the work area according to workplace requirements.
2	Inspect and receive ODS and SGG containers.	2.1	Check and verify containers and labels against consignment documentation, and record and report identified discrepancies.
2.2	Weigh containers and record mass.
2.3	Receive containers and complete documentation according to workplace requirements.
3	Classify received ODS and SGG containers.	3.1	Identify types of ODS and SGG containers and their contents.
3.2	Check containers to identify defects and condemn unusable containers.
3.3	Label, isolate and make safe condemned containers according to workplace requirements.
3.4	Complete container classification records according to workplace requirements.
4	Safely handle and store ODS and SGG containers.	4.1	Identify safe working loads and select manual-handling techniques, aids and movement paths for ODS and SGG containers.
4.2	Use safe manual-handling techniques to unload, unpack, move and store containers to meet work instructions and storage requirements, and seek assistance as required to maintain safety while handling and storing containers.
4.3	Record container movement and storage details according to workplace requirements.
5	Dispatch ODS or SGG containers and complete documentation.	5.1	Check containers to confirm compliance with regulatory requirements for transport and storage.
5.2	Store containers securely in readiness for dispatch according to regulatory and workplace requirements.
5.3	Perform leak detection tests on stored containers to identify leaks according to workplace requirements.
5.4	Report identified leaks and make containers safe according to workplace requirements.
5.5	Load and secure containers on transport vehicles according to regulatory and workplace requirements.
5.6	Complete documentation according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPFES2048A Receive and dispatch scheduled gaseous fire-extinguishing agents.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPFES2048 Receive and dispatch scheduled gaseous fire-extinguishing agents

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2048A Receive and dispatch scheduled gaseous fire-extinguishing agents. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by receiving and dispatching scheduled gaseous fire-extinguishing agents on two separate occasions.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

action to take when a breach of regulation, work health and safety (WHS), ozone depleting substances (ODS) and synthetic greenhouse gases (SGG) or other policy occurs when receiving and dispatching scheduled gaseous fire-extinguishing agents

dangerous goods markings and requirements for securing and transporting scheduled gaseous fire-extinguishing agents

handling and storage requirements for scheduled ODS and SGG in accordance with the Fire Protection Industry (ODS &SGG) Board ODS & SGG Good Practice Guide

documentation used to receive, classify, move, store and dispatch ODS and SGG containers

key requirements of relevant regulations, Australian Standards and licensing associated with receiving and dispatching scheduled gaseous fire-extinguishing agents:

Australian Dangerous Goods (ADG) Code requirements for road transport of class 2.2 substances

compliance records

extinguishing agent handling licence (EAHL) requirements

environmental protection

state and territory dangerous goods legislation relevant to storage of class 2.2 substances

storage and handling of gases in cylinders

manual-handling techniques and aids to be used when receiving and dispatching ODS and SGG containers, and implications of:

ignoring safety precautions when using mechanical and manual-handling aids

using incorrect manual-lifting techniques

methods used to:

isolate condemned containers

label condemned containers

make safe containers

prevent ODS and SGG emissions in the workplace

principles and procedures related to receiving, classifying, moving, storing and dispatching stock

reasons for preventing ODS and SGG emissions in the workplace

types and purpose of tools and equipment used when receiving and dispatching scheduled gaseous fire-extinguishing agents:

manual-handling aids

personal protective equipment (PPE)

types of ODS and SGG containers, including materials stored in ODS and SGG containers

workplace requirements for receiving and dispatching scheduled gaseous fire-extinguishing agents:

documentation and reporting

WHS, including hazard and risk identification and control.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, tools, equipment and containers required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPFES2049 Conduct recovery, reclaim and fill operations for scheduled gaseous fire-extinguishing agents

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2049A Conduct recovery, reclaim and fill operations for scheduled gaseous fire-extinguishing agents. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to use processing equipment to recover and reclaim ozone depleting substances (ODS) and synthetic greenhouse gases (SGG), and fill ODS and SGG containers.

The unit is suitable for those with basic skills and knowledge undertaking routine work tasks under the direction of more experienced workers.

ODS and SGG are gaseous fire-extinguishing agents listed in Schedule 1 of the Ozone Protection and Synthetic Greenhouse Gas Management Act 1989 and by law, can only be handled by people who hold an appropriate extinguishing agent handling licence (EAHL). This unit supports one or more EAHLs prescribed under the Act. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Fire Protection Inspection and Testing

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare for ODS and SGG recovery.	1.1	Read work instructions to clarify types and processing requirements of ODS and SGG extinguishing agents and containers.
1.2	Plan work activities to prevent ODS and SGG emissions and comply with relevant Australian Standards, regulatory, work health and safety (WHS) and workplace requirements.
1.3	Identify potential and actual breaches of rules and regulations associated with work instructions and take required action to ensure compliance according to regulatory and workplace requirements.
1.4	Select and use required tools and equipment, including personal protective equipment (PPE).
1.5	Identify and prepare to control hazards in the work area according to workplace requirements.
2	Prepare processing equipment for operation.	2.1	Set up processing equipment according to manufacturer requirements.
2.2	Pressurise processing equipment and check to ensure line holds pressure.
2.3	Perform leak detection test on processing equipment and connections.
2.4	Replace or recycle connections, filters and hoses as required before commencing processing.
2.5	Check equipment set-up for correct operation and rectify or report defects according to workplace requirements.
3	Recover and reclaim ODS and SGG materials.	3.1	Identify types of ODS or SGG containers, valves, labels and transport caps, and select suitable method of recovery according to regulatory and workplace requirements.
3.2	Weigh containers and record mass before processing.
3.3	Check and confirm container connections to processing equipment.
3.4	Operate and monitor processing equipment and complete recovery processing according to manufacturer and workplace requirements.
3.5	Perform quality control analysis of recovered material, confirm acceptable results and activate reclamation processing equipment according to manufacturer and workplace requirements.
3.6	Monitor equipment operation and complete reclamation processing according to manufacturer and workplace requirements.
3.7	Weigh containers and record mass after processing.
4	Prepare container and assemble valve.	4.1	Select and gather containers and valve components to suit ODS or SGG extinguishing agent.
4.2	Assemble valve components and connect assembled valve to container.
4.3	Check containers and labels for fill processing to confirm accuracy.
5	Fill container and complete documentation.	5.1	Check and confirm container connection to processing equipment according to manufacturer requirements.
5.2	Operate and monitor processing equipment and complete fill process according to manufacturer and workplace requirements.
5.3	Weigh container to verify fill processing and record container mass.
5.4	Pressurise system container to standard for type of agent and container.
5.5	Evacuate transfer equipment lines.
5.6	Remove container from processing equipment, test for leaks and rectify or report defects according to regulatory and workplace requirements.
5.7	Prepare container for service and pack filled container according to regulatory and workplace requirements.
5.8	Complete service documentation detailing recovery, reclaim and fill results according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPFES2049A Conduct recovery, reclaim and fill operations for scheduled gaseous fire-extinguishing agents.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPFES2049 Conduct recovery, reclaim and fill operations for scheduled gaseous fire-extinguishing agents

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2049A Conduct recovery, reclaim and fill operations for scheduled gaseous fire-extinguishing agents. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by conducting recovery, reclaim and fill operations for scheduled gaseous fire-extinguishing agents on two different occasions.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

action to take when a breach of work health and safety (WHS), ozone depleting substances (ODS) and synthetic greenhouse gases (SGG) regulation or other policy occurs when conducting recovery, reclaim and fill operations for scheduled gaseous fire-extinguishing agents

documentation used during recovery, reclamation and fill processing of ODS and SGG containers

fill density requirements for different agents per unit of volume of container

implications of ignoring safety precautions used in recovery, reclamation and fill processing

key features of legislation, regulations, Australian Standards and licensing relevant to recovery, reclaim and fill operations for scheduled gaseous fire-extinguishing agents:

environmental protection, ODS and SGG emission requirements

extinguishing agent handling licence (EAHL) requirements

records and documentation

storing, recovering, recycling and charging scheduled ODS and SGG agents

manual-handling techniques and aids to move gaseous fire-extinguishing agent containers

maximum working pressure and water capacity of containers to determine container fill requirements

methods for:

leak detection testing

selecting correct valve and components to suit container and agent requirements

recovering and reclaiming ODS and SGG materials from containers

reasons and methods for preventing ODS and SGG emissions in the workplace

types of:

containers used for ODS and SGG materials

materials found in ODS and SGG containers

sealants suitable for different gaseous agents

transport caps, labels, numbers and codes used on containers containing ODS and SGG materials

types and purpose of tools and equipment used when recovering and reclaiming ODS and SGG extinguishing agents and filling containers:

leak detection devices

manual-handling aids

processing and pressurising equipment

personal protective equipment (PPE)

scales

workplace requirements for conducting recovery, reclaim and fill operations for scheduled gaseous fire-extinguishing agents:

maintenance of tools and equipment

WHS, including hazard and risk identification and control.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, tools, equipment and containers required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPFES2050 Monitor storage operations for scheduled gaseous fire-extinguishing agents

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2050A Monitor storage operations for scheduled gaseous fire-extinguishing agents. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to monitor container storage areas for ozone depleting substances (ODS) and synthetic greenhouse gases (SGG) to identify and control minor hazards and security incidents.

The unit does not include control of significant incidents which are either part of emergency response competencies or the role of management personnel.

The unit is suitable for those with basic skills and knowledge undertaking routine work tasks under the direction of more experienced workers.

ODS and SGG are gaseous fire-extinguishing agents listed in Schedule 1 of the Ozone Protection and Synthetic Greenhouse Gas Management Act 1989 and by law, can only be handled by people who hold an appropriate extinguishing agent handling licence (EAHL). This unit supports one or more EAHLs prescribed under the Act. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Fire Protection Inspection and Testing

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare to monitor operations for ODS and SGG storage areas.	1.1	Read work instructions to clarify types of ODS and SGG agents and containers and their storage specifications.
1.2	Plan work activities to comply with risk management plan for storage arrangement, ODS and SGG regulations, relevant Australian Standards and workplace requirements.
1.3	Identify potential and actual breaches of rules and regulations associated with work instructions and take required action to ensure compliance according to regulatory and workplace requirements.
1.4	Select and use required tools and equipment, including personal protective equipment (PPE).
2	Identify hazards in monitored area.	2.1	Identify and record potential hazards in the storage area.
2.2	Monitor leak detection equipment and security systems to identify, assess and record existing hazards in the storage area.
2.3	Identify and record the type, scope and likely impact of unresolved hazards according to workplace requirements.
3	Assess and address risk of identified hazard.	3.1	Assess risk and identify risk level posed by hazard according to workplace requirements.
3.2	Identify control measures to eliminate or minimise risk in discussion with relevant persons and according to workplace requirements.
3.3	Apply identified control measures to eliminate or minimise risk according to workplace requirements.
4	Monitor ODS and SGG emissions and detection system.	4.1	Identify leak detection test equipment and emission detection system components.
4.2	Interpret emission detection system information to identify causes or sources of detected emissions.
4.3	Respond to detected emissions according to regulatory and workplace requirements.
4.4	Participate in investigation of detected emission and suggest recommendations for improvements to the emission detection system according to workplace requirements.
4.5	Record emission detection results according to regulatory and workplace requirements.
5	Perform leak detection test.	5.1	Perform leak detection test on storage container, connections, valves and gauges.
5.2	Monitor and identify changes in storage container pressure.
5.3	Follow procedures to address identified storage container leakage according to regulatory and workplace requirements.
5.4	Record leak detection test results according to regulatory and workplace requirements.
6	Track and audit storage container movements.	6.1	Schedule storage container audit to minimise disruption to the workplace.
6.2	Audit and record storage container movements according to workplace requirements.
6.3	Update record management system and record audit results.
6.4	Prepare non-compliance report, including options for system improvement, and forward to relevant persons according to regulatory and workplace requirements.
7	Monitor storage container security.	7.1	Identify security system components according to manufacturer requirements.
7.2	Interpret security system information to detect security incident.
7.3	Identify cause or source of detected security incident and respond to incident according to workplace requirements.
7.4	Participate in investigation of detected security incident and suggest recommendations for improvements to security system according to workplace requirements.
7.5	Prepare security incident report and forward to relevant persons according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPFES2050A Monitor storage operations for scheduled gaseous fire-extinguishing agents.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPFES2050 Monitor storage operations for scheduled gaseous fire-extinguishing agents

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES2050A Monitor storage operations for scheduled gaseous fire-extinguishing agents. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by monitoring storage operations for scheduled gaseous fire-extinguishing agents on two separate occasions.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

action to take when a breach of work health and safety (WHS), ozone depleting substances (ODS) and synthetic greenhouse gases (SGG) regulation or other policy occurs when monitoring storage operations for scheduled gaseous fire-extinguishing agents

audit processes used to track and monitor container movements and storage

causes of:

emissions from ODS and SGG storage containers

security incidents related to ODS and SGG storage containers

correct manual-handling aids and techniques

emission detection and security monitoring data

implications of ignoring safety precautions used with emission monitoring, security incident identification and audit processing of storage containers

key features of legislation, regulations, Australian Standards and licensing relevant to monitoring and storing scheduled gaseous fire-extinguishing agents:

environmental protection, ODS and SGG emission requirements

extinguishing agent handling licence (EAHL) requirements

records and documentation

manual-handling techniques and aids to move gaseous fire-extinguishing agent containers

methods for:

investigating detected emissions and security incidents

leak detection testing

personal risk assessment and control processes, from hazard identification through to action

reasons and methods for preventing ODS and SGG emissions in the workplace

types of:

containers used for storage of ODS and SGG materials

labels, numbers and codes used on ODS and SGG storage containers

materials found in ODS and SGG storage containers

types and purpose of tools and equipment used when monitoring storage operations for scheduled gaseous fire-extinguishing agents:

leak detection devices

manual-handling aids

personal protective equipment (PPE)

workplace requirements for monitoring storage operations for scheduled gaseous fire-extinguishing agents:

maintenance of tools and equipment

WHS, including hazard and risk identification and control.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, tools, equipment, storage site and containers required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPFES3024 Inspect and maintain portable foam-generating equipment

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES3024A Inspect and maintain portable foam-generating equipment. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to inspect and maintain a range of foam-generating equipment and hose reel foam units. It includes hose reel foam unit installations. Service activities are conducted in accordance with relevant Australian Standards and the National Construction Code (NCC).

The unit does not cover any installation, maintenance, replacement or repair functions that are restricted to licensed trades or occupations.

A person who has achieved this unit of competency would be expected to take responsibility for organising and completing these tasks with a high degree of self-direction.

Licensing, legislative, regulatory or certification requirements apply to this unit of competency in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Fire Protection Inspection and Testing

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare for service operation.	1.1	Interpret work instructions to clarify types of foam-generating equipment and hose reel foam units to be serviced, service timeframes and equipment locations.
1.2	Discuss planned service procedures with relevant persons to clarify client needs and expectations.
1.3	Plan work activities to comply with relevant Australian Standards, NCC, regulatory, work health and safety (WHS) and workplace requirements.
1.4	Identify potential and actual breaches of rules and regulations associated with work instructions and take required action to ensure compliance according to regulatory and workplace requirements.
1.5	Select and use required tools and equipment, including personal protective equipment (PPE).
1.6	Arrange access to worksite and communicate with responsible entity and affected persons to advise duration and impact of planned service procedures and to ensure alternative safety arrangements are implemented.
1.7	Identify and prepare to control hazards in the work area according to workplace requirements.
2	Inspect, install and maintain hose reel foam units.	2.1	Inspect hose reel foam unit and installation area to confirm compliance with the relevant Australian Standard and NCC requirements.
2.2	Install hose reel foam unit according to manufacturer, regulatory and workplace requirements.
2.3	Maintain hose reel foam unit according to relevant Australian Standard and manufacturer requirements.
3	Inspect and maintain portable foam-generating equipment.	3.1	Collect foam concentrate samples from concentrate container to send to an approved test laboratory.
3.2	Inspect foam-generating equipment to identify faults or defects according to manufacturer requirements.
3.3	Maintain foam-generating equipment according to manufacturer and workplace requirements.
3.4	Report, repair or replace defective equipment according to manufacturer and workplace requirements.
4	Finalise service operation.	4.1	Complete service records and report outstanding defects, non-compliances and recommended rectifications according to Australian Standards, regulatory and workplace requirements.
4.2	Check tools and equipment for faults, wear or damage and rectify or report problems according to workplace requirements.
4.3	Leave client premises in a clean and tidy condition.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPFES3024A Inspect and maintain portable foam-generating equipment.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPFES3024 Inspect and maintain portable foam-generating equipment

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES3024A Inspect and maintain portable foam-generating equipment. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by servicing portable foam-generating equipment, including:

inspection and maintenance of:

one hand-held foam branch pipe

one hose reel foam unit

one mobile unit foam generator

one portable in-line foam inductor

one portable monitor

installation of one hose reel foam unit.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

action to take when a breach of regulation, work health and safety (WHS) or other policy occurs when inspecting and maintaining portable foam-generating equipment

characteristics of effective foam

classification and purpose of each type of foam

difference between portable and fixed foam systems

foam suitability for different fire types and typical uses

how foam is generated and can be used to extinguish a fire

how to determine amount of foam concentrate required to be added to a tank for correct mix, given volume of water in a tank and foam concentrate percentage

how to determine storage requirements, shelf life and storage temperature range from a given foam concentrate safety data sheet (SDS)

implications of not complying with regulatory requirements when inspecting and maintaining portable foam-generating equipment

features and function of major items of foam-generating equipment

key features of legislation, regulations, codes and Australian Standards relevant to inspecting and maintaining portable foam-generating equipment:

environmental considerations relating to foams

National Construction Code (NCC) and deemed-to-satisfy requirements

maintenance schedules

records and documentation

meaning of foam percentages

principles of operation of:

portable foam-generating equipment

portable foam proportioning equipment and in-line proportioning equipment:

in-line inductors

inflatable bladder proportioning

positive displacement pump proportioning

around-the-pump proportioning

purpose of inductors

reason and methodology for collecting foam concentrate samples from a concentrate storage container

types and purpose of tools, equipment and components used when inspecting and maintaining portable foam-generating equipment:

hand and power tools

personal protective equipment (PPE)

spectrometer

workplace requirements for inspecting and maintaining portable foam-generating equipment:

maintenance of tools and equipment

WHS, including hazard and risk identification and control.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, tools, equipment and foam-generating equipment required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPFES3032 Conduct enclosure integrity testing

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES3032A Conduct enclosure integrity testing. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to test the integrity of enclosures protected by total flooding gaseous agent fire-suppression systems. It includes working safely, conducting compliance tests, visually inspecting and identifying non-compliance defects, fulfilling mandatory reporting requirements and general isolations and resetting associated with gaseous fire-suppression systems. Tests are conducted according to the relevant Australian Standard for the inspection, testing and preventive maintenance of the installed gaseous fire-suppression system.

A person who has achieved this unit of competency would be expected to take responsibility for organising and completing these tasks with a high degree of self-direction.

Licensing, legislative, regulatory or certification requirements apply to this unit of competency in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Fire Protection Inspection and Testing

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare for service operation.	1.1	Interpret work instructions to clarify service timeframes, client needs, and gaseous fire-suppression system type, application and location.
1.2	Discuss planned service procedures with relevant persons to clarify client needs and expectations.
1.3	Plan work activities to comply with relevant Australian Standards, regulatory, work health and safety (WHS) and workplace requirements.
1.4	Identify potential and actual breaches of rules and regulations associated with work instructions and take required action to ensure compliance according to regulatory and workplace requirements.
1.5	Select and use required tools and equipment, including personal protective equipment (PPE).
1.6	Arrange access to worksite and communicate with responsible entity and affected persons to advise duration and impact of planned service procedures and to ensure alternative safety arrangements are implemented.
1.7	Identify and prepare to control hazards in the work area according to workplace requirements.
2	Conduct inspections and isolations.	2.1	Identify gaseous agent fire-suppression system controls and determine functions according to manufacturer requirements.
2.2	Isolate plant and other system interfaces according to manufacturer and regulatory requirements.
2.3	Conduct visual inspections and checks according to relevant Australian Standards and workplace requirements.
2.4	Record inspection results according to regulatory and workplace requirements.
3	Conduct integrity testing.	3.1	Set up integrity testing equipment in readiness to conduct tests according to manufacturer requirements and site configuration.
3.2	Conduct enclosure testing procedures to verify correct functioning of gaseous fire-suppression system according to manufacturer and Australian Standard requirements.
3.3	Perform measurements and calculations to verify integrity of enclosure protection, including agent retention time, agent loss and total leakage area.
3.4	Record test results and assign pass or fail according to the Australian Standard for the installed gaseous fire-suppression system.
4	Finalise service operation.	4.1	Reinstate gaseous fire-suppression system and check to confirm it is fully operational according to manufacturer and workplace requirements.
4.2	Complete service records and report outstanding defects and recommended rectifications according to Australian Standards, regulatory and workplace requirements.
4.3	Check tools and equipment for faults, wear or damage and rectify or report problems according to workplace requirements.
4.4	Leave client premises in a clean and tidy condition.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPFES3032A Conduct enclosure integrity testing.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPFES3032 Conduct enclosure integrity testing

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES3032A Conduct enclosure integrity testing. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by conducting enclosure integrity testing on each of the following types of enclosures where total flooding gaseous agent protection is installed and a doorway is fitted:

computer room

electrical switch room

machinery space in a vessel.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

action to take when a breach of regulation, work health and safety (WHS) or other policy occurs when conducting enclosure integrity testing of total flooding gaseous agent fire-suppression systems

features of gaseous agent fire-suppression systems, testing equipment and testing parameters:

gaseous agent hold time

general operation of a fan test unit

installation of equipment

operation of equipment

implications of not complying with regulatory requirements when conducting enclosure integrity testing

key features of legislation, regulations, codes and Australian Standards relevant to enclosure integrity testing of total flooding gaseous agent fire-suppression systems:

extinguishing agent handling licence (EAHL) requirements

maintenance schedules

pass or fail requirements for gaseous fire extinguishing systems against AS 4214 Gaseous fire extinguishing systems (or its successor): 10 minute/100 mm against highest protected risk

records and documentation

meaning of common integrity testing terminology:

agent loss

agent recirculation

descending interface (height)

highest protected risk (minimum protected equipment height)

retention time

total leakage area

upper and lower leaks

workplace requirements for conducting enclosure integrity testing:

maintenance of tools and equipment

WHS, including hazard and risk identification and control.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, tools, testing devices, equipment and enclosures with total flooding gaseous agent protection required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPFES3038 Inspect, test and maintain portable fire monitors

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES3038A Inspect, test and maintain portable fire monitors. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to inspect, test and maintain portable fire monitors at client premises.

The unit does not cover any installation, maintenance, replacement or repair functions that are restricted to licensed trades or occupations.

A person who has achieved this unit of competency would be expected to take responsibility for organising and completing these tasks with a high degree of self-direction.

Licensing, legislative, regulatory or certification requirements apply to this unit of competency in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Fire Protection Inspection and Testing

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare for service operation.	1.1	Interpret work instructions to clarify service timeframes, client needs, site and equipment locations.
1.2	Discuss planned service procedures with relevant persons to clarify client needs and expectations.
1.3	Plan work activities to comply with relevant Australian Standards, regulatory, work health and safety (WHS) and workplace requirements.
1.4	Identify potential and actual breaches of rules and regulations associated with work instructions and take required action to ensure compliance according to regulatory and workplace requirements.
1.5	Select and use required tools and equipment, including personal protective equipment (PPE).
1.6	Arrange access to worksite and communicate with responsible entity and affected persons to advise duration and impact of planned service procedures and to ensure alternative safety arrangements are implemented.
1.7	Identify and prepare to control hazards in the work area according to workplace requirements.
2	Inspect and test portable fire monitor.	2.1	Interpret product information and manufacturer requirements to determine testing and maintenance procedures for portable fire monitor.
2.2	Read and comply with safety data sheet (SDS) for foam type in use.
2.3	Inspect portable fire monitor to identify defects or damage according to manufacturer and workplace requirements.
2.4	Test portable fire monitor to confirm correct working order and identify defects according to manufacturer and workplace requirements.
2.5	Record inspection and test results according to regulatory and workplace requirements.
3	Maintain portable fire monitor.	3.1	Maintain portable fire monitor according to manufacturer and relevant Australian Standard requirements.
3.2	Report defects, and repair or replace defective components according to manufacturer and workplace requirements.
3.3	Record maintenance results according to regulatory and workplace requirements.
4	Finalise service operation.	4.1	Complete service documentation and report outstanding defects, non-compliances and recommended rectifications according to Australian Standards, regulatory and workplace requirements.
4.2	Check tools and equipment for faults, wear or damage and rectify or report problems according to workplace requirements.
4.3	Leave client premises in a clean and tidy condition.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPFES3038A Inspect, test and maintain portable fire monitors.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPFES3038 Inspect, test and maintain portable fire monitors

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES3038A Inspect, test and maintain portable fire monitors. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by inspecting, testing and maintaining two different portable fire monitors, and performing the following maintenance procedures for each monitor:

removing and replacing the foam nozzle on the portable monitor

cleaning and lubricating swing joints on the foam monitor.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

action to take when a breach of regulation, work health and safety (WHS) or other policy occurs when inspecting, testing and maintaining portable fire monitors

implications of not complying with regulatory requirements when inspecting, testing and maintaining portable fire monitors

key features of legislation, regulations, codes and Australian Standards relevant to inspecting, testing and maintaining portable fire monitors:

environmental considerations relating to foams

records and documentation

limitations of maintenance functions for fire monitors

operating principles of:

portable fire monitors

pumps associated with hydrants and monitors

purpose of:

foam proportioning equipment relating to portable fire monitors

portable fire monitors

purpose of safety data sheets (SDS) and methods for protecting the environment when working with foams used in the fire protection industry

types and purpose of tools and equipment used when routinely servicing portable fire monitors:

hand and power tools

personal protective equipment (PPE)

workplace requirements for inspecting, testing and maintaining portable fire monitors:

maintenance of tools and equipment

WHS, including hazard and risk identification and control.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, tools, equipment and portable fire monitors required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPFES3040 Install passive fire and smoke containment systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES3040A Install passive fire and smoke containment systems. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to install passive fire and smoke containment systems and follow labelling and certification procedures. It includes both fireproofing and fire-stopping installations. Installation activities are conducted in compliance with the requirements of the National Construction Code (NCC) and manufacturer instructions for the fire and smoke stopping products and systems being installed.

The unit does not cover any installation, maintenance, replacement or repair functions that are restricted to licensed trades or occupations.

A person who has achieved this unit of competency would be expected to take responsibility for organising and completing these tasks with a high degree of self-direction.

Licensing, legislative, regulatory or certification requirements apply to this unit of competency in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Fire Protection Inspection and Testing

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare for installation operation.	1.1	Interpret work instructions to clarify client needs and installation timeframes and location.
1.2	Discuss planned installation procedures with relevant persons to select suitable passive fire and smoke containment system to meet client and regulatory requirements.
1.3	Plan work activities to comply with relevant Australian Standards, NCC, regulatory, work health and safety (WHS) and workplace requirements.
1.4	Arrange access to worksite and communicate with responsible entity and affected persons to advise duration and impact of planned installation procedures and to ensure alternative safety arrangements are implemented.
1.5	Select and use required personal protective equipment (PPE) and identify and control hazards in the work area according to workplace requirements.
1.6	Measure installation site and verify calculations against installation requirements for selected fire and smoke stopping products according to manufacturer requirements.
1.7	Identify and assemble required tools, equipment, components and fireproofing or fire-stopping materials according to manufacturer and workplace requirements.
2	Prepare fireproofing substrate or fire-stopping opening.	2.1	Check structural or penetrated elements to confirm compliance with required smoke resistance or fire resistance level.
2.2	Prepare fireproofing substrate or fire-stopping opening according to manufacturer requirements.
2.3	Measure and prepare materials for installation of fireproofing or fire-stopping system according to manufacturer requirements.
3	Install passive fire and smoke containment system.	3.1	Install passive fire and smoke containment system according to manufacturer requirements.
3.2	Inspect and test passive fire and smoke containment system to verify quality of installation and workmanship to meet client, NCC and workplace requirements.
3.3	Take actions required to rectify quality issues or defects to meet client, NCC and workplace requirements.
4	Label or mark and certify passive fire and smoke containment system.	4.1	Assess installation and label or mark according to the relevant Australian Standard, NCC and manufacturer requirements.
4.2	Complete relevant schedule of evidence of compliance according to the relevant Australian Standard, NCC and workplace requirements.
5	Finalise installation operation.	5.1	Complete and distribute installation documentation according to workplace requirements.
5.2	Check tools and equipment for faults, wear or damage and rectify or report problems according to workplace requirements.
5.3	Leave client premises in a clean and tidy condition.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPFES3040A Install passive fire and smoke containment systems.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPFES3040 Install passive fire and smoke containment systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES3040A Install passive fire and smoke containment systems. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by installing passive fire and smoke containment systems for three different penetrated elements of construction, including:

installing different types of fireproofing to structural steel and ductwork:

spray

intumescent paint

board

installing fire-stopping systems.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

action to take when a breach of regulation, work health and safety (WHS) or other policy occurs when installing fire and smoke stopping products and systems

dangers of incorrect installation of passive fire and smoke containment systems

implications of not complying with National Construction Code (NCC) and manufacturer requirements when installing fire and smoke stopping products and systems

key features of legislation, regulations, NCC and Australian Standards relevant to the installation of fire and smoke stopping products and systems:

design, construction, selection, installation and performance requirements for installed fire and smoke stopping products and systems

requirements for labelling and certifying installed fire and smoke stopping products and systems, including types of labels and documents to be used when marking and certifying products and systems

records and documentation

meaning of common technical terms used in the installation of passive fire and smoke containment systems:

plumb, level, square and perpendicular

mix ratio, density, wet film thickness, dry film thickness, section factor (Hp/A), exposed surface to mass (ESM) ratio and critical temperature

fire-rated walls, masonry, concrete, plasterboard and shaft wall

fire-rated floors and floor ceiling systems

penetration dimensions, i.e. width, height, depth and orientation

ambient and cold smoke, medium smoke and elevated and hot smoke

intumescent products and ablative products

clearance, field of application, fire resistance levels, incipient spread of fire, spread of flame indices, fire test report, assessments and letters of opinion

passive fire and smoke containment labelling types

principles of passive fire protection related to overall fire safety and containment systems specific to passive fire and smoke containment systems

procedures for determining fire resistance levels and smoke resistance levels

fireproofing and fire-stopping variables, including types, components and fire barrier types

types and purpose of tools and equipment used when installing fire and smoke stopping products and systems:

hand and power tools

personal protective equipment (PPE)

types of quality defects that may cause loss of fire or smoke resistance when installing fire and smoke stopping products and systems

types, purpose and key physical features of a range of fire and smoke stopping products and systems:

access panels and hatches

ceiling and partition systems

control and expansion joints

duct and damper penetration protection

duct fireproofing and protection

fabric and timber protection, including impregnated or sprayed

fire-resistant mortars and grouts, including load bearing and non-load bearing

fire-resistant pillows, including intumescent and non-intumescent

fire stop collars, including cast in, retrofit and wall

fire-rated air transfer grilles

fire-rated sealants, caulks and putties, including acrylic, polyurethane and silicone

fire-resistant boards, including calcium silicate and vermiculite

industrial fire protection

intumescent dampers and seals

intumescent paints and coatings, other than those used for fireproofing structural steel

linear gaps seals, including impregnated foams, tapes, intumescent gaskets and sealants

materials into or onto which passive fire and smoke containment products are installed

mechanical and intumescent fire dampers

openings in structural elements

penetration solutions

protection against spread of flame

smoke dampers

structural steel fireproofing

unplasticised polyvinyl chloride (UPVC) and plumbing penetrations

workplace requirements for installing fire and smoke stopping products and systems:

maintenance of tools and equipment

WHS, including hazard and risk identification and control.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, tools, equipment, fire and smoke stopping products and systems and associated manufacturer/product information, and installation sites required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPFES3042 Install and commission pre-engineered fire-suppression systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES3042A Install and commission pre-engineered fire-suppression systems. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to install and commission pre-engineered fire-suppression systems. It includes verifying that systems are installed and operate as intended according to the requirements of system manufacturers and relevant Australian Standards.

The unit does not cover any installation, maintenance, replacement or repair functions that are restricted to licensed trades or occupations.

A person who has achieved this unit of competency would be expected to take responsibility for organising and completing these tasks with a high degree of self-direction.

Licensing, legislative, regulatory or certification requirements apply to this unit of competency in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Fire Protection Inspection and Testing

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Interpret and comply with manufacturer and regulatory requirements for installation.	1.1	Interpret work instructions and manufacturer’s specifications to determine installation timeframes, location and requirements for type of pre-engineered fire-suppression system.
1.2	Discuss planned installation procedures with relevant persons to clarify client needs and expectations.
1.3	Plan work activities to comply with manufacturers’ specifications, relevant Australian Standards and work health and safety (WHS) requirements.
2	Conduct pre-installation inspections and checks.	2.1	Arrange access to worksite and communicate with responsible entity and affected persons to advise duration and impact of planned installation procedures.
2.2	Select and use required tools and equipment, including personal protective equipment (PPE).
2.3	Identify and control hazards in the work area according to workplace requirements.
2.4	Interpret risk assessment for equipment and consult with relevant persons to formulate and document additional risk reduction measures for type of extinguishing agent.
2.5	Interpret drawings to confirm installation design as suitable to client and manufacturer requirements.
2.6	Determine scope of protection, operational parameters and system and equipment location and interfaces according to Australian Standards, client, manufacturer and workplace requirements.
2.7	Confirm location for installation and assemble materials, tools and equipment ready for installation.
3	Install pre-engineered fire-suppression system.	3.1	Install system components according to manufacturer and Australian Standards requirements.
3.2	Install auxiliary shutdown fire system and equipment interface and alarm device connections according to manufacturer and Australian Standards requirements.
3.3	Charge system according to manufacturer and regulatory requirements.
4	Commission pre-engineered fire-suppression system.	4.1	Commission and test installed system componentry according to manufacturer and Australian Standards requirements.
4.2	Reinstate system as fully operational according to manufacturer requirements.
4.3	Record commissioning results according to the relevant commissioning schedule, Australian Standards and manufacturer requirements.
5	Finalise installation operation.	5.1	Complete documentation on system installation and commissioning according to Australian Standards, manufacturer, regulatory and workplace requirements.
5.2	Check tools and equipment for faults, wear or damage and rectify or report problems according to workplace requirements.
5.3	Leave client premises in a clean and tidy condition.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPFES3042A Install and commission pre-engineered fire-suppression systems.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPFES3042 Install and commission pre-engineered fire-suppression systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES3042A Install and commission pre-engineered fire-suppression systems. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by installing and commissioning two proprietary pre-engineered fire-suppression systems.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

importance of adhering to regulatory requirements, safety procedures and workplace procedures, including implications for plant warranty or safety issues of:

not applying regulatory requirements to job functions

not adhering to safety procedures and actions to take when a breach of regulation, work health and safety (WHS) or other policy occurs

not involving clients or not referencing plant manufacturers’ documentation before working on fixings, access holes or component locations

key features of legislation, regulations, codes and Australian Standards relevant to installing and commissioning pre-engineered fire-suppression systems:

environmental protection

fire protection of mobile and transportable equipment

fire protection of cooking equipment

fire protection of marine engine compartments

records and documentation

limitations of maintenance and repair activities that may be conducted by the service technician

types and purpose of major components used in pre-engineered fire-suppression systems for different manufacturers’ proprietary systems:

actuators: mechanical, pyrotechnic and solenoid

aerosol generators

agent discharge nozzles

agent distribution pipework and hoses

container valves

control equipment

detection devices

extinguishing agent containers, such as tanks and cylinders

support brackets

types and purpose of pre-engineered fire-suppression systems:

design, installation and commissioning requirements and limitations of the manufacturers’ proprietary systems

identification and purpose of the major components in the fire-suppression system for different manufacturers’ proprietary systems

key installation design requirements for pre-engineered systems

manufacturer requirements and standards applicable to design, installation, commissioning, inspecting, testing and maintaining pre-engineered fire-suppression systems

procedures for inspecting, testing and maintaining systems to verify operation to manufacturer requirements

purpose of fire-suppression systems

reasons for commissioning after installation

types of fire-extinguishing agents used in pre-engineered systems and their uses

types and purpose of tools and equipment used when installing and commissioning pre-engineered fire-suppression systems:

hand and power tools

personal protective equipment (PPE)

workplace requirements for installing and commissioning pre-engineered fire-suppression systems:

maintenance of tools and equipment

WHS, including hazard and risk identification and control.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to installation drawings and documentation, manufacturers’ specifications, materials, tools, equipment, pre-engineered fire-suppression systems and installation locations required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPFES3044 Interpret installation requirements for gaseous fire-suppression systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES3044A Interpret installation requirements for gaseous fire-suppression systems. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to read and interpret plans, drawings and specifications relevant to the installation of gaseous fire-suppression systems. It includes identifying plans and drawings and their functions, recognising commonly used symbols and abbreviations, identifying key features and specifications from design documentation and installation drawings, recognising document status and amendment details and interpreting job specifications.

A person who has achieved this unit of competency would be expected to take responsibility for organising and completing these tasks with a high degree of self-direction.

Ozone depleting substances (ODS) and synthetic greenhouse gases (SGG) are gaseous fire-extinguishing agents listed in Schedule 1 of the Ozone Protection and Synthetic Greenhouse Gas Management Act 1989 and by law, can only be handled by people who hold an appropriate extinguishing agent handling licence (EAHL). This unit supports one or more EAHLs prescribed under the Act. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Fire Protection Inspection and Testing

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Interpret installation drawings and check compliance.	1.1	Interpret installation drawings for gaseous fire-suppression system to clarify system design and Australian Standards requirements.
1.2	Identify potential and actual breaches of system design requirements and Australian Standards and take required action to ensure compliance according to regulatory and workplace requirements.
2	Identify types of drawings and their functions.	2.1	Identify main types of drawings used in the fire protection industry.
2.2	Identify key functions and users of each drawing type.
2.3	Identify and follow workplace quality requirements associated with installation drawings for gaseous fire-suppression systems.
3	Recognise commonly used symbols, abbreviations and amendments.	3.1	Identify commonly used fire protection symbols and abbreviations.
3.2	Locate drawing legend and interpret symbols and abbreviations.
3.3	Check and verify amendments to drawings.
3.4	Check amendments to specifications and information currency.
3.5	Check and verify drawing as the latest amendment.
4	Locate and identify key features on site installation drawing.	4.1	Orientate installation drawing with site.
4.2	Identify and locate key features of installation site.
4.3	Access installation site and identify main installation features and services.
4.4	Identify site measurements on installation drawing and check against actual site values.
5	Read and interpret job specifications for installation of gaseous fire-suppression system.	5.1	Identify job specifications from design documentation, installation drawings, notes and descriptions.
5.2	Identify purpose of job specifications for gaseous fire-suppression system installation.
5.3	Identify standards of work, finishes and tolerances from design documentation, installation drawings and specifications.
5.4	Identify material attributes from job specifications and drawings.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPFES3044A Interpret installation requirements for gaseous fire-suppression systems.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPFES3044 Interpret installation requirements for gaseous fire-suppression systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES3044A Interpret installation requirements for gaseous fire-suppression systems. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by interpreting installation requirements for two different gaseous fire-suppression systems, including for each:

confirming the amendment status and currency of drawings

correctly orientating drawings to the ground

identifying six key features on a drawing and the actual features at the worksite

confirming six items of information from the title block of the installation drawings

identifying six construction dimensions, levels and locations from installation drawings

identifying six ancillary works dimensions, levels and locations from installation drawings

identifying dimensions, material requirements and processes to be followed from formal job specifications.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

basic construction terminology used in installation drawings for gaseous fire-suppression systems

compliance requirements of relevant regulations and Australian Standards associated with the installation of gaseous fire-suppression systems:

gaseous fire extinguishing systems

licensing related to the installation of ozone depleting substances (ODS) and synthetic greenhouse gases (SGG)

drawing conventions

features of drawings, plans and elevations:

abbreviations

contours

direction

key

scale

symbols

key features of installation sites to be noted in relation to installation drawings:

clearance distances

dimensions

existing buildings and structures

locations of plant and equipment

locations of services

roads and railways

service layouts and requirements

shapes of structures or buildings

site shape and orientation

vertical and horizontal measurements

key functions of drawing types:

details of hazard:

dimensions

number of exits

volumes

equipment details:

container fill and size

manufacturers’ type

nozzle size and orifice

actuator type

general layout of equipment

location of key equipment:

containers

local control station

nozzles

pipework

main users of different types of installation drawings:

‘for approval’ drawings

‘for construction’ drawings

‘as-built’ or ‘as-installed’ drawings

mathematical techniques for calculating scale, height, area, volume and grade on drawings and plans

purpose and typical contents of installation specifications for gaseous fire-suppression systems

techniques for orientating drawings and plans to the worksite and finding true north

workplace quality requirements to be applied when interpreting installation requirements for gaseous fire-suppression systems.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to design documentation, drawings, measuring tools and equipment and installation sites required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPFES3045 Install gaseous agent containers and actuators

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES3045A Install gaseous agent containers and actuators. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to receive and install gaseous agent containers, manifold connections, actuators and activating mechanisms at client premises. Gaseous agent containers may contain extinguishing agents which are ozone depleting substances (ODS) and synthetic greenhouse gases (SGG).

The unit does not cover any installation, maintenance, replacement or repair functions that are restricted to licensed trades or occupations.

A person who has achieved this unit of competency would be expected to take responsibility for organising and completing these tasks with a high degree of self-direction.

ODS and SGG are gaseous fire-extinguishing agents listed in Schedule 1 of the Ozone Protection and Synthetic Greenhouse Gas Management Act 1989 and by law, can only be handled by people who hold an appropriate extinguishing agent handling licence (EAHL). This unit supports one or more EAHLs prescribed under the Act. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Fire Protection Inspection and Testing

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Apply rules and regulations to installation operation.	1.1	Interpret work instructions to clarify types of gaseous agent containers and actuators to be installed, installation timeframes and site location.
1.2	Discuss planned installation procedures with relevant persons to clarify client needs and expectations.
1.3	Plan work activities to prevent ODS and SGG emissions and comply with relevant Australian Standards, ODS and SGG regulations, work health and safety (WHS) and workplace requirements.
1.4	Identify potential and actual breaches of rules and regulations associated with work instructions and take required action to ensure compliance according to regulatory and workplace requirements.
2	Receive system components.	2.1	Check procurement details and specifications of system components and materials against final design documentation and installation drawings.
2.2	Check pre-tested or prefabricated components to ensure they have correct documentation identifying compliance with relevant Australian Standards.
2.3	Conduct quality control checks of materials and components to confirm acceptable condition, and report or rectify identified defects according to workplace requirements.
3	Prepare to install gaseous agent containers and actuators.	3.1	Arrange access to worksite and communicate with responsible entity and affected persons to advise duration and impact of planned installation procedures.
3.2	Identify and control hazards in the work area according to workplace requirements.
3.3	Select and use required materials, tools and equipment, including personal protective equipment (PPE).
3.4	Select and assemble required tools, equipment, materials and hardware components at installation site according to workplace requirements.
3.5	Check cylinders to ensure they contain correct quantities of extinguishing agent according to installation specifications.
3.6	Conduct checks to confirm safety measures are in place prior to the installation process according to workplace requirements.
4	Install gaseous agent containers and actuators.	4.1	Fix support systems, components and fittings according to final design documentation and installation drawings.
4.2	Support containers and fix support frame according to installation drawings and manufacturer requirements.
4.3	Install container manifold and connection components according to manufacturer requirements.
4.4	Remove transport caps, discharge outlet and actuator plugs or caps and locking devices according to manufacturer and workplace requirements.
4.5	Physically check flexible hose connections to ensure they are tight and without kinks.
4.6	Install manual and pneumatic actuators, pilot and slave tubes and fittings safely according to manufacturer and workplace requirements.
4.7	Check pilot and slave tube connections to ensure they are tight and without kinks.
4.8	Set actuators to operate according to manufacturer and regulatory requirements.
5	Finalise installation operation.	5.1	Complete installation documentation according to Australian Standards, manufacturer, regulatory and workplace requirements.
5.2	Check tools and equipment for faults, wear or damage and rectify or report problems according to workplace requirements.
5.3	Leave client premises in a clean and tidy condition.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPFES3045A Install gaseous agent containers and actuators.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPFES3045 Install gaseous agent containers and actuators

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES3045A Install gaseous agent containers and actuators. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by installing gaseous agent containers and actuators in two different settings.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

action to take when a breach of work health and safety (WHS), ozone depleting substances (ODS) and synthetic greenhouse gases (SGG) regulation or other policy occurs when installing gaseous agent containers and actuators

implications of not complying with regulatory requirements when installing gaseous agent containers and actuators

key features of legislation, regulations, codes and Australian Standards relevant to installing gaseous agent containers and actuators:

environmental protection

extinguishing agent handling licence (EAHL) requirements

intent of the Australian Standard for the maintenance of fire protection systems and equipment in relation to the installation of gaseous agent containers and actuators

National Construction Code (NCC) and deemed-to-satisfy requirements

records and documentation

methods and reasons for preventing ODS and SGG emissions

methods for commissioning installed gaseous agent containers and actuators

operating principles of actuators, activating mechanisms, discharge valve assembly and manifold connection components

purpose of auxiliary shutdown fire system and equipment

purpose of safety devices and transport caps

types and purpose of electrical safeguards used to protect persons and property when installing gaseous agent containers and actuators

types and purpose of system components and materials used when installing gaseous agent containers and actuators

types and purpose of tools, equipment and materials used when installing gaseous agent containers and actuators:

gas leakage test equipment

manual-handling aids for transporting containers

personal protective equipment (PPE)

plumbing-related hand tools, such as shifters and Stillsons

power tools: battery-powered drills and hammer drills

scales

workplace requirements for installing gaseous agent containers and actuators:

maintenance of tools and equipment

quality

WHS, including hazard and risk identification and control.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to installation drawings and documentation, materials, tools, equipment, gaseous agent containers and actuators and installation sites required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPFES3046 Decommission gaseous agent containers and actuators

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES3046A Decommission gaseous agent containers and actuators. Unit updated to meet the Standards for Training Packages 2012.

Application

This unit of competency specifies the skills and knowledge required to decommission gaseous agent containers and actuators and prepare containers and components for transport. Gaseous agent containers may contain extinguishing agents which are ozone depleting substances (ODS) and synthetic greenhouse gases (SGG).

The unit does not cover any installation, maintenance, replacement or repair functions that are restricted to licensed trades or occupations.

A person who has achieved this unit of competency would be expected to take responsibility for organising and completing these tasks with a high degree of self-direction.

ODS and SGG are gaseous fire-extinguishing agents listed in Schedule 1 of the Ozone Protection and Synthetic Greenhouse Gas Management Act 1989 and by law, can only be handled by people who hold an appropriate extinguishing agent handling licence (EAHL). This unit supports one or more EAHLs prescribed under the Act. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Fire Protection Inspection and Testing

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Apply rules and regulations to decommissioning operation.	1.1	Interpret work instructions to clarify types of gaseous agent containers and actuators to be decommissioned, decommissioning timeframes and site location.
1.2	Discuss planned decommissioning procedures with relevant persons to clarify client needs and expectations.
1.3	Plan work activities to prevent ODS and SGG emissions and comply with relevant Australian Standards, ODS and SGG regulations, work health and safety (WHS) and workplace requirements.
1.4	Identify potential and actual breaches of rules and regulations associated with work instructions and take required action to ensure compliance according to regulatory and workplace requirements.
2	Prepare to decommission gaseous agent containers and actuators.	2.1	Arrange access to worksite and communicate with responsible entity and affected persons to advise duration and impact of planned decommissioning procedures.
2.2	Identify and control hazards in the work area according to workplace requirements.
2.3	Select and use required materials, tools and equipment, including personal protective equipment (PPE).
2.4	Discuss and confirm decommissioning guidelines with relevant persons to confirm they meet client, manufacturer, regulatory and workplace requirements.
2.5	Identify and confirm system components and confirm that safety measures are in place prior to the decommissioning process according to workplace requirements.
2.6	Check to confirm access to the system complies with decommissioning guidelines and provides minimal disruption to the client or property.
3	Perform decommissioning procedures.	3.1	Decommission gaseous agent containers and actuators according to decommissioning guidelines, manufacturer, regulatory, workplace and client requirements.
3.2	Isolate interfaced actuators and place lock-off devices and required signage according to regulatory and workplace requirements.
3.3	Disconnect manual, electrical and mechanical actuators according to manufacturer requirements.
3.4	Disconnect pneumatic actuators, pilot and slave tubes and fittings according to manufacturer requirements.
3.5	Fit transport caps, plugs and locking devices on discharge outlets and actuator ports according to regulatory requirements.
3.6	Disconnect container manifold connection components according to manufacturer requirements.
3.7	Connect transport caps on valve outlets according to regulatory requirements.
4	Finalise decommissioning operation.	4.1	Organise removal and transportation of gaseous agent containers to storage or reclaim facility according to regulatory and workplace requirements.
4.2	Complete documentation and decommissioning sign-off with relevant persons according to regulatory and workplace requirements.
4.3	Check tools and equipment for faults, wear or damage and rectify or report problems according to workplace requirements.
4.4	Leave client premises in a clean and tidy condition.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPFES3046A Decommission gaseous agent containers and actuators.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPFES3046 Decommission gaseous agent containers and actuators

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 13.0. Supersedes and is equivalent to CPPFES3046A Decommission gaseous agent containers and actuators. Unit updated to meet the Standards for Training Packages 2012.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by decommissioning gaseous agent containers and actuators in two different settings.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

action to take when a breach of work health and safety (WHS), ozone depleting substances (ODS) and synthetic greenhouse gases (SGG) regulation or other policy occurs when decommissioning gaseous agent containers and actuators

implications of not complying with regulatory requirements when decommissioning gaseous agent containers and actuators

key features of legislation, regulations, codes and Australian Standards relevant to decommissioning gaseous agent containers and actuators:

dangerous goods markings and requirements for securing and transporting scheduled gaseous fire-extinguishing agents by road

environmental protection

extinguishing agent handling licence (EAHL) requirements

intent of the Australian Standard for the maintenance of fire protection systems and equipment in relation to the decommissioning of gaseous agent containers and actuators

records and documentation

methods and reasons for preventing ODS and SGG emissions

methods for decommissioning gaseous agent containers and actuators

methods for isolating interfaced actuators

operating principles of actuators, activating mechanisms, discharge valve assembly and manifold connection components

purpose of auxiliary shutdown fire system and equipment

purpose of safety devices and transport caps

types and purpose of electrical safeguards used to protect persons and property when decommissioning gaseous agent containers and actuators

types and purpose of tools, equipment and materials used when decommissioning gaseous agent containers and actuators

workplace requirements for decommissioning gaseous agent containers and actuators:

maintenance of tools and equipment

WHS, including hazard and risk identification and control.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to decommissioning guidelines and documentation, materials, tools, equipment and installed gaseous agent containers and actuators required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPHES4001 Research and assess impact of building elements on thermal performance of residential buildings

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 14.0. Updated reference to reflect correction in Modification History from CPC Property Services 5.0 to CPP Property Services 9.0.
Release 1	This version first released with CPC Property Services Training Package Release 5.0. Supersedes and equivalent to CPPHSA4015A Assess impact of building elements on thermal performance of residential buildings. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to research and assess the impact of construction materials and methods, design elements and building condition on thermal performance of residential buildings.

This unit is for individuals who work independently as home sustainability or Nationwide House Energy Rating Scheme (NatHERS) assessors using specialised knowledge to complete thermal performance assessments of residential buildings. It involves completing routine and non-routine tasks and dealing with predictable and sometimes unpredictable problems.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

None.

Unit Sector

Home Sustainability.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Assess impact of building design features on thermal performance of building.	1.1	Research building design features that influence thermal performance.
1.2	Determine potential impact of building design features on thermal performance.
1.3	Examine ways in which building design features can be altered to improve thermal performance.
2	Assess influence of common construction materials on thermal performance.	2.1	Research properties of construction materials that influence thermal performance.
2.2	Research properties of glazing units that influence thermal performance.
2.3	Determine impact of climate on choice of construction materials to improve thermal performance.
2.4	Examine ways in which cost, practicality, size or space constraints can influence choice of building materials when improving thermal performance.
2.5	Research construction materials that meet requirements for improving thermal performance.
2.6	Research ways that correct use and installation of materials can improve thermal performance.
2.7	Examine condition of materials and the effect that condition can have on degrading thermal performance.
3	Assess impact of construction methods on thermal performance.	3.1	Identify construction methods used in residential building.
3.2	Identify key components of the building envelope.
3.3	Identify methods of testing building envelope for efficiency.
3.4	Examine construction methods used on building envelope components and effect on thermal performance.
4	Identify impact of common building faults on thermal performance of building.	4.1	Evaluate influence of poor construction techniques and condition of building elements on thermal performance.
4.2	Research sources of professional advice on ways to respond to common building faults that may influence thermal performance.
4.3	Examine potential impact of poorly designed or installed measures for improving thermal performance on other aspects of residential building.
5	Document information and research findings	5.1	Collate information and research results and check to confirm accuracy.
5.2	Identify impact of building elements on thermal performance of residential buildings.
5.3	Identify benefits of efficient building techniques and an efficient building envelope on thermal performance of residential buildings.
5.4	Document findings according to workplace requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret and consolidate a wide range of information on thermal performance of buildings

numeracy skills to interpret and calculate statistical data on the thermal performance of different construction materials and methods.

Unit Mapping Information

Supersedes and equivalent to CPPHSA4015A Assess impact of building elements on thermal performance of residential buildings.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPHES4001 Research and assess impact of building elements on thermal performance of residential buildings

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 14.0. Updated reference to reflect correction in Modification History from CPC Property Services 5.0 to CPP Property Services 9.0.
Release 1	This version first released with CPC Property Services Training Package Release 5.0. Supersedes and equivalent to CPPHSA4015A Assess impact of building elements on thermal performance of residential buildings. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by researching and documenting an assessment of the impact of building elements on thermal performance for three different residential buildings involving at least three of the following residential construction methods:

structurally insulated panels

pre-fabricated buildings

brick veneer

cavity brick

concrete block masonry

lightweight construction

reverse brick veneer.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

building design features that may influence the thermal performance of a building:

wall type

convection

eaves

floor types

glazing and windows

insulation

landscaping

materials

orientation

shading

siting

thermal mass

ventilation

zoning and layout

causes of and remedies for condensation

energy efficiency provisions of building regulations and the National Construction Code (NCC)

key components of the building envelope

solar passive building design principles

passive house building design principles

properties of building materials that can influence thermal performance:

emissivity

R-value

reflectivity

solar absorptance

U-value

properties of glazing units that can influence thermal performance:

solar heat gain coefficient

U-value

visible light transmission

types of building construction materials used in residential buildings:

correct industry terminologies

sources of information on their thermal performance

types of building defects, poor construction techniques and condition of building elements that can impact on the thermal performance of residential buildings:

condensation

methods for testing building envelop efficiency:

blower door testing

thermal imaging

types of residential building construction methods:

materials used

benefits and limitations

implications for thermal performance.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

This unit must be assessed in the workplace or a close simulation using realistic workplace conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to:

documentation associated with residential buildings and building products and materials to allow achievement of the performance evidence

building codes, standards and regulations including the NCC

computer equipment and software suitable for accessing online catalogues and references to source information on the thermal performance of building products and materials

reference materials and/or computer equipment to access current information on the thermal performance of building products and materials including:

solar passive building design

passive house building design

thermal performance of building materials and construction methods

building envelope thermal performance

common building defects including condensation

house energy rating schemes

blower door testing and thermal imaging

manufacturers’ product information on building products and materials.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPHES4002 Advise clients on thermal performance of residential buildings

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 14.0. Updated reference to reflect correction in Modification History from CPC Property Services 5.0 to CPP Property Services 9.0.
Release 1	This version first released with CPC Property Services Training Package Release 5.0. Supersedes and equivalent to CPPHSA4019A Inform clients about thermal performance of residential buildings. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to explain the factors that contribute to the thermal performance of residential buildings when providing advice to clients as part of a home sustainability or Nationwide House Energy Rating Scheme (NatHERS) assessment. It includes explaining the heat transfer process, factors that impact thermal comfort, how climatic conditions, building design and materials influence thermal performance, and the principles of passive design.

This unit is for individuals who work independently as home sustainability or NatHERS assessors who use specialised knowledge to assess and make recommendations for improving the thermal performance of residential buildings. It involves completing routine and non-routine tasks and dealing with predictable and sometimes unpredictable problems.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

None.

Unit Sector

Home Sustainability.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Advise client on relationship between building thermal performance and energy use.	1.1	Explain the concept of building thermal performance.
1.2	Identify and communicate the impact of building materials on thermal performance of buildings.
1.3	Explain the relationship between building thermal performance, heating and cooling and energy consumption.
1.4	Explain the main uses of energy in buildings and the proportion attributed to heating and cooling.
1.5	Explain the environmental and social impacts of energy use.
1.6	Check client understanding of building thermal performance and energy use and respond to questions to clarify advice.
2	Advise client on the heat transfer process in residential buildings.	2.1	Explain the process of heat transfer in residential buildings.
2.2	Explain the meanings of key terms used to describe heat transfer.
2.3	Explain the ways in which residential buildings lose and gain heat.
2.4	Check client understanding of the heat transfer process and respond to questions to clarify advice.
3	Advise client on factors that impact thermal comfort.	3.1	Explain thermal comfort and its use in building thermal performance assessments.
3.2	Explain the physical factors that influence thermal comfort.
3.3	Explain the methods for determining building occupant requirements for thermal comfort.
3.4	Check client understanding of factors that impact on thermal comfort and respond to questions to clarify advice.
4	Advise client on the influence of climatic conditions on building thermal performance.	4.1	Identify major Australian climate zones and explain their key characteristics associated with thermal performance.
4.2	Explain the types and uses of climate data in carrying out thermal performance assessments.
4.3	Explain the impact of local climatic conditions on building thermal performance.
4.4	Explain ways of improving thermal performance appropriate to the relevant climate zone.
4.5	Check client understanding of how climatic conditions influence thermal performance of residential buildings and respond to questions to clarify advice.
5	Advise client on the principles of passive design.	5.1	Explain the principles of passive design.
5.2	Explain the application of passive design principles to planned and existing residential buildings.
5.3	Explain factors that diminish the thermal performance of buildings.
5.4	Check client understanding of the principles of passive design and respond to questions to clarify advice.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to use clear explanations, active listening and questioning skills to convey and clarify industry concepts and terminology

numeracy skills to interpret climate data and apply correct units of measurement when describing power and energy to clients

technology skills to access and transmit electronic information when providing client advice.

Unit Mapping Information

Supersedes and equivalent to CPPHSA4019A Inform clients about thermal performance of residential buildings.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPHES4002 Advise clients on thermal performance of residential buildings

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 14.0. Updated reference to reflect correction in Modification History from CPC Property Services 5.0 to CPP Property Services 9.0.
Release 1	This version first released with CPC Property Services Training Package Release 5.0. Supersedes and equivalent to CPPHSA4019A Inform clients about thermal performance of residential buildings. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by providing accurate oral and written advice to three different clients on the thermal performance of residential buildings involving three different building designs and climate zones.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Australian climate zones, characteristics and data used in thermal performance assessments:

diurnal temperature range

humidity

irradiance

minimum and maximum temperature

solar geometry

wind speed and direction

building elements included in thermal performance assessments

definition of thermal comfort:

factors influencing thermal comfort

models of thermal comfort

role of thermal comfort in building thermal performance assessments

thermal sensitivity of individuals

environmental and social impacts of energy use:

climate change

energy cost

energy security

global warming

greenhouse gas emissions

operational costs

resource depletion

impact of climate on thermal performance of residential buildings

industry terminology for energy use associated with thermal performance of buildings

passive building design principles

process of heat transfer in residential buildings:

key terms used to describe heat transfer

impact on heating and cooling

mechanisms: radiation, convection and conduction

modelling

U and R-values of building materials

R-values of wall constructions

principles of thermal performance:

factors that diminish and enhance the thermal performance of residential buildings

impact of local climatic conditions on building thermal performance

relationship between building thermal performance, heating and cooling and energy consumption.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

This unit must be assessed in the workplace or a close simulation using realistic workplace conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to:

relevant codes, standards and regulations associated with building thermal performance assessments

computer equipment and software suitable for sourcing and transmitting information on the thermal performance of buildings to allow achievement of the performance evidence

technical reference library and/or (online) access to current technical publications on:

passive building design

thermal performance of building materials

building thermal performance

manufacturers’ product information on building products and materials.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPHES4003 Operate and maintain computer system to support thermal performance assessments

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 14.0. Updated reference to reflect correction in Modification History from CPC Property Services 5.0 to CPP Property Services 9.0.
Release 1	This version first released with CPC Property Services Training Package Release 5.0. Supersedes and equivalent to CPPHSA4020A Operate computer systems to support NatHERS assessment. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to operate and maintain a computer system and software applications to support thermal performance assessments using accredited Nationwide House Energy Rating Scheme (NatHERS) software. It includes installing and updating software and hardware and performing computer configurations, routine data back-ups, troubleshooting and system maintenance.

This unit is for individuals who work independently as thermal performance assessors using specialised knowledge to complete thermal performance assessments of residential buildings. It involves completing routine and non-routine tasks and dealing with predictable and sometimes unpredictable problems.

This unit forms part of the licensing requirements NatHERS assessments. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Home Sustainability.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to use computer system for thermal performance assessment.	1.1	Make required ergonomic adjustments to personal computer furniture and fittings.
1.2	Check physical connectivity and follow computer and operating system start-up procedures.
1.3	Confirm correct operation and performance of computer and hardware devices.
2	Configure computer system for thermal performance assessment.	2.1	Adjust computer settings to suit user requirements.
2.2	Configure power management settings to minimise power consumption.
2.3	Identify operating system and application programs loaded onto computer and confirm computer capability and correct NatHERS software version.
2.4	Conduct software installation and removal to improve computer capability and readiness for thermal performance assessment.
2.5	Create and customise desktop icons to access applications and NatHERS programs.
2.6	Connect, disconnect and configure removable storage devices used to store, maintain and back-up data.
3	Access and manipulate data for thermal performance assessment.	3.1	Access and manipulate thermal performance data using objects, macros, shortcut features and templates to increase efficiency.
3.2	Convert and store data to suit operating system and applications to support thermal performance assessment.
3.3	Employ advanced features of NatHERS software to prepare and present data.
3.4	Link and embed files to transfer data between applications.
3.5	Transmit data to support thermal performance assessment using electronic methods.
4	Perform routine system maintenance.	4.1	Perform regular system back-up to minimise risk of data loss, and label, store and retrieve back-up files according to organisational requirements.
4.2	Use firewall, antivirus and malware scans to reduce security risks and threats in the computer system.
4.3	Monitor and maintain correct functioning of automated processes.
4.4	Update off-line record of maintenance procedures according to organisational requirements.
5	Solve routine problems with computer system.	5.1	Identify problem with computer system and apply basic information technology troubleshooting techniques to resolve problem.
5.2	Access online assistance to overcome difficulties with computer system or NatHERS software.
5.3	Recover damaged or corrupted files using appropriate software, equipment or technical support according to organisational requirements.
6	Upgrade and reconfigure personal computer and NatHERS software.	6.1	Install new and update existing computer hardware.
6.2	Test new and updated computer hardware and confirm correct operation.
6.3	Install new and update existing NatHERS software.
6.4	Test and configure new and updated NatHERS software and confirm correct operation.
6.5	Maintain records of installations, updates and configurations according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and equivalent to CPPHSA4020A Operate computer systems to support NatHERS assessment.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPHES4003 Operate and maintain computer system to support thermal performance assessments

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 14.0. Updated reference to reflect correction in Modification History from CPC Property Services 5.0 to CPP Property Services 9.0.
Release 1	This version first released with CPC Property Services Training Package Release 5.0. Supersedes and equivalent to CPPHSA4020A Operate computer systems to support NatHERS assessment. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by operating and maintaining computer systems and the software to support at least two thermal performance assessments using accredited Nationwide House Energy Rating Scheme (NatHERS) software.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

basic operations of NatHERS software tools

basic components, set up procedures and operation of personal computer systems that support thermal performance assessments

basic information technology troubleshooting procedures

common technologies and procedures that prevent data loss associated with thermal performance assessments

ergonomic principles applicable to setting up and using a computer system and furniture

methods for identifying and verifying software versions

minimum software requirements of a software tool that must be met in order to receive accreditation

modes of NatHERS software operation

procedures for conducting routine back-ups of computer systems and files and for maintaining system security

procedures for installing, removing and upgrading NatHERS software and other applications that support computer system functionality

procedures for storing, converting, transmitting and retrieving data associated with thermal performance assessments

purpose and types of virus protection for computer systems

purpose, management and types of electronic data removal and storage devices

sources of assistance to resolve problems with computer systems and software when conducting thermal performance assessments

types and purpose of NatHERS software tools and associated licensing conditions.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

This unit must be assessed in the workplace or a close simulation using realistic workplace conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to:

computer system, devices and software including current accredited NatHERS software to allow achievement of the performance evidence

relevant hardware and software product information and operating manuals.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPHES4004 Conduct thermal performance assessment of residential buildings

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 14.0. Updated reference to reflect correction in Modification History from CPC Property Services 5.0 to CPP Property Services 9.0.
Release 1	This version first released with CPC Property Services Training Package Release 5.0. Supersedes and equivalent to CPPHSA4012A Conduct NatHERS assessment of planned residential buildings. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to analyse information to assess the thermal potential of the building envelope of planned residential buildings, and the thermal performance of existing residential buildings, including alterations and additions. Assessments involve a variety of building designs and materials across all jurisdictions using the regulatory mode of software accredited under the Nationwide House Energy Rating Scheme (NatHERS).

This unit is for individuals who work independently using specialised knowledge and skills to complete thermal performance assessments. It involves completing routine and non-routine tasks and dealing with predictable and sometimes unpredictable problems.

This unit forms part of the licensing requirements for thermal performance assessments. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

CPPCMN4008	Read plans, drawings and specifications for residential buildings
CPPHES4003	Operate and maintain computer system to support thermal performance assessments

Unit Sector

Home Sustainability.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare for thermal performance assessment.	1.1	Consult with client to confirm scope and purpose of assessment and respond to questions to clarify issues and concerns.
1.2	Research and apply jurisdictional regulatory and NatHERS requirements to planned thermal performance assessment.
1.3	Obtain documentation and drawings for the assessment and review to verify consistency and sufficiency to meet software, NatHERS technical notes and regulatory requirements.
1.4	Refer inconsistencies in documentation or drawings back to client for clarification and amendment.
1.5	Request additional information required to conduct assessment to meet client and regulatory requirements.
1.6	Check computer equipment to ensure correct operation and confirm that software version and libraries are up to date according to regulatory requirements.
2	Collate and input information into NatHERS software tool.	2.1	Extract information required for input into software tool from building documentation and NatHERS technical notes.
2.2	Enter extracted information into software tool according to regulatory requirements for the building.
2.3	Enter information on non-standard building materials and designs, alterations and additions correctly according to software and regulatory requirements.
2.4	Check inputted data and make necessary adjustments to ensure accuracy and compliance with regulatory requirements.
3	Model thermal performance of building.	3.1	Apply software tool functions to model thermal performance of building.
3.2	Run simulation to determine if the building’s potential thermal performance complies with regulatory requirements.
3.3	Check simulation against latest documentation set and amend identified discrepancies.
3.4	Analyse software tool outputs to clarify assumptions, identify limitations and correct errors in data entry.
3.5	Interpret software tool outputs and profile building’s thermal performance.
4	Identify options to improve thermal performance of building.	4.1	Analyse strengths and weaknesses in thermal performance of building.
4.2	Access technical advice and identify cost effective options for improving thermal performance considering outputs of thermal performance assessment, practicality and type of building.
4.3	Identify interactions of identified improvements on other aspects of building performance.
4.4	Use software tool to reassess building and impact of identified options on thermal performance.
5	Report and certify thermal performance assessment outcomes.	5.1	Finalise thermal performance assessment and collate design and assessment documentation in line with regulatory requirements in relevant jurisdictions and for auditing and quality assurance.
5.2	Write up options and recommendations for achieving required energy efficiency rating according to regulatory requirements.
5.3	Discuss assessment outcomes with relevant persons and obtain approval to proceed with certification according to organisational requirements.
5.4	Submit NatHERS report through required portal to generate universal certificate.
5.5	Confirm stamping is complete and secure documentation according to regulatory requirements.
5.6	Store assessment documentation in accordance with regulatory requirements to enable recovery for audit and quality assurance purposes.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

numeracy skills to interpret thermal performance outputs including U-values and R-values

reading skills to interpret a variety of texts including regulations, codes, technical notes and building plans and specifications

writing skills to complete standard forms and generate business correspondence and reports

problem-solving skills to:

make recommendations based on the outputs of NatHERS software tools

determine optional improvements to thermal performance.

Unit Mapping Information

Supersedes and equivalent to CPPHSA4012A Conduct NatHERS assessment of planned residential buildings.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPHES4004 Conduct thermal performance assessment of residential buildings

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 14.0. Updated reference to reflect correction in Modification History from CPC Property Services 5.0 to CPP Property Services 9.0.
Release 1	This version first released with CPC Property Services Training Package Release 5.0. Supersedes and equivalent to CPPHSA4012A Conduct NatHERS assessment of planned residential buildings. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by using an accredited Nationwide House Energy Rating Scheme (NatHERS) software tool to conduct thermal performance assessments of six residential buildings.

The assessments must be conducted in accordance with the requirements of the software, technical notes and jurisdictional regulatory requirements.

The buildings assessed must include:

different designs appropriate to a tropical, a temperate and a cold climate zone

a variety of building materials and designs appropriate to the climate zone.

These buildings must incorporate the following:

one single story dwelling (a minimum of three bedrooms)

one double storey dwelling (a minimum of three bedrooms)

an apartment unit (two bedrooms) in a Class 2 building modelled as:

a ground floor unit over a basement/carpark

a middle level unit with neighbouring units above and below

and a top floor unit with a roof over

one alteration works that includes an addition to one of the above dwellings.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Australian climate zones, characteristics and data used in thermal performance assessments

design features that influence the thermal comfort of buildings

energy units of measurement and terminology associated with thermal performance assessments:

energy efficiency

heating and cooling loads

solar heat gain coefficient (SHGC) and U-value

R values

options to improve the thermal performance of buildings:

construction materials

draughtproofing

floor coverings

insulation levels

landscaping and plantings

orientation

overshadowing

passive heating and cooling

shade

structural changes

thermal mass

ventilation

window size, location, type and coverings

passive design and thermal performance principles:

glazing

insulation

orientation

passive cooling

passive solar heating

shading

skylights

thermal mass

building sealing

thermal bridging and breaks

regulatory and jurisdictional requirements for thermal performance assessments of residential buildings categorised as Class 1, 2, 4 and 10a of the National Construction Code (NCC)

thermal performance properties of common building materials:

solar absorptance

heat transfer coefficients and U-values

material thickness

reflectivity

resistance heat flow up and down

solar heat gain coefficient and emissivity

thermal bridging and breaks

thermal resistance and R-values

types and operation of NatHERS accredited software tools:

assumptions and limitations as to what can be assessed which are inherent in NatHERS software protocols and accredited software

building and external elements included in NatHERS thermal performance assessments.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

This unit must be assessed in the workplace or a close simulation using realistic workplace conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to:

current accredited NatHERS software tool and associated equipment and manuals

the NCC and jurisdictional guidelines associated with conducting NatHERS assessments

residential building design documentation and technical information to allow achievement of the performance evidence

NatHERS technical notes and software accreditation protocol.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPHES4005 Assess household energy use and efficiency improvements

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 14.0. Updated reference to reflect correction in Modification History from CPC Property Services 5.0 to CPP Property Services 9.0.
Release 1	This version first released with CPC Property Services Training Package Release 5.0. Supersedes and equivalent to CPPHSA4001A Assess household energy use. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to source and analyse information on household energy use and to advise on ways to improve energy efficiency and reduce energy costs in the home.

This unit is for individuals who work independently as home sustainability assessors using specialised knowledge to complete household energy assessments. It involves completing routine and non-routine tasks and dealing with predictable and sometimes unpredictable problems.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

None.

Unit Sector

Home Sustainability.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and organise energy assessment.	1.1	Consult with client to clarify purpose of energy use assessment and respond to questions and concerns.
1.2	Confirm assessment requirements in line with client needs, legislation, regulations, standards, codes and government incentive programs for energy efficiency.
1.3	Plan energy use assessment in consultation with client and according to work health and safety (WHS) procedures.
1.4	Prepare energy use assessment documentation.
1.5	Confirm that required tools and equipment are available and in working order.
2	Compile information on household energy generation, use, and costs.	2.1	Gather information on energy use, onsite energy production and storage and energy costs.
2.2	Access and interpret energy bills and metering data.
2.3	Identify main sources of energy use.
2.4	Carry out measurements and observations safely during on-site inspection to estimate energy usage for key energy using appliances.
2.5	Gather information on household occupant behaviours and preferences that impact energy use.
2.6	Record gathered information using suitable data collection tool.
3	Analyse data on household energy use.	3.1	Identify key features of household energy usage and estimate costs and greenhouse gas emissions for key appliances.
3.2	Reconcile energy use with energy billing data.
3.3	Identify cost effective measures and behavioural opportunities for improving energy efficiency.
3.4	Identify government rebates and other assistance programs for improving household energy efficiency.
3.5	Estimate energy, emissions and cost savings to be gained by implementing measures for improving energy efficiency.
4	Provide information on residential renewable energy.	4.1	Source technical information on renewal energy production and storage technologies and inform client.
4.2	Evaluate suitability of using residential property for renewable energy systems and discuss with client.
4.3	Identify feed in tariffs, government rebates and other assistance programs for installing energy production and storage technologies.
5	Report findings of household energy assessment.	5.1	Collate results, recommendations and supporting evidence of energy use assessment.
5.2	Document options and potential savings and prioritise recommendations for energy efficiency measures in line with client needs.
5.3	Explain report, indicative costs and improvements in household energy efficiency to client.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to interact with clients from diverse social, economic and cultural backgrounds

numeracy skills to interpret data from gas and electricity meters and accounts and calculate costs and greenhouse gas emissions

reading skills to interpret data from gas and electricity meters and the outputs of energy measuring tools, technical data from product specifications

technology skills to use basic computer functions, calculators and measuring tools.

Unit Mapping Information

Supersedes and equivalent to CPPHSA4001A Assess household energy use.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPHES4005 Assess household energy use and efficiency improvements

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 14.0. Updated reference to reflect correction in Modification History from CPC Property Services 5.0 to CPP Property Services 9.0.
Release 1	This version first released with CPC Property Services Training Package Release 5.0. Supersedes and equivalent to CPPHSA4001A Assess household energy use. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by safely conducting energy use assessments and identifying efficiency improvements for three different households.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

alternative energy production and storage technologies applicable to residential buildings

energy ratings and power consumption of common household appliances

energy types and units of measurement

hazards and risks and types of personal protective equipment (PPE) to be used when conducting on-site assessments of household energy use

key requirements of relevant codes, standards, regulations and government incentive programs for household energy efficiency

major systems and other sources of household energy use:

cooking

refrigeration

washing and drying

home entertainment and home office equipment

heating and cooling

internal and external appliances

lighting

swimming pools and spas

water heating

water pumps

methods for interpreting household energy bills:

actual and estimated bills

plans

tariffs

strategies for improving household energy efficiency including impact of building shell on heating/cooling energy use, upgrade options and behavioural changes

trends in energy use and emissions

types and uses of energy measuring tools.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

This unit must be assessed in the workplace or a close simulation using realistic workplace conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to:

residential buildings to allow achievement of the performance evidence

codes, standards, legislation and government programs relevant to energy efficiency

manufacturers’ product information on domestic appliances, water heating systems, heating and cooling systems, lighting and electronic products

technical information on energy production and storage technologies

personal protective equipment and energy measurement and data collection tools and documentation.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPHES4006 Assess household water use and efficiency improvements

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 14.0. Updated reference to reflect correction in Modification History from CPC Property Services 5.0 to CPP Property Services 9.0.
Release 1	This version first released with CPC Property Services Training Package Release 5.0. Supersedes and equivalent to CPPHSA4003A Assess household water use. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to source and analyse information on household water use and to advise on ways to improve water efficiency and conservation in the home.

This unit is for individuals who work independently as home sustainability assessors using specialised knowledge to complete household water assessments. It involves completing routine and non-routine tasks and dealing with predictable and sometimes unpredictable problems.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

None.

Unit Sector

Home Sustainability.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and organise water use assessment.	1.1	Consult with client to clarify purpose of water use assessment and respond to questions and concerns.
1.2	Confirm assessment requirements in line with client needs, water authorities, legislation, regulations, standards, codes and government incentive programs for water efficiency.
1.3	Plan water use assessment in consultation with client and according to work health and safety (WHS) requirements.
1.4	Prepare documentation required to conduct energy use assessment.
1.5	Confirm that required tools and equipment are available and in working order.
2	Compile information on household water use and costs.	2.1	Gather information from client to identify main systems and sources of water use including relevant water collection and reuse systems.
2.2	Access and interpret water bills and seasonal usage.
2.3	Carry out measurements and observations during on-site inspection to safely confirm main sources, systems and water usage.
2.4	Gather information on household occupant behaviours and preferences that impact water use.
2.5	Record gathered information using suitable data collection tool.
3	Analyse data on household water use and conservation.	3.1	Identify key features of household water use and calculate costs and greenhouse gas emissions.
3.2	Reconcile calculated water use with water bill data.
3.3	Identify cost effective measures and behavioural opportunities for improving water efficiency.
3.4	Identify government rebates and other assistance programs for improving household water efficiency.
3.5	Estimate water, emissions and cost savings to be gained by implementing measures for improving water efficiency.
4	Assess feasibility of using water collection and reuse measures on the property.	4.1	Identify regulatory and local government requirements for water harvesting and wastewater use.
4.2	Source technical information on water harvesting, diversion and wastewater use technologies and evaluate suitability for the residential property in line with jurisdictional regulations.
4.3	Calculate volume of potential water harvesting opportunity.
4.4	Identify government rebates and other assistance programs for installing water harvesting and greywater use technologies.
4.5	Estimate return on investment for the installation of water harvesting and greywater use technologies.
4.6	Identify advantages and disadvantages of using property for water harvesting and greywater use technologies.
5	Report findings of household water use assessment.	5.1	Collate results, recommendations and supporting evidence of water use assessment.
5.2	Document options, potential savings and prioritise recommendations for water efficiency measures.
5.3	Explain report and indicative costs, potential savings and improvements in household water efficiency to client.
5.4	Advise client of applicable regulatory or local government requirements impacting findings of household water use assessment.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to use language and terminology suitable to the audience

numeracy skills to apply mathematical concepts in calculating and comparing costs and water use

reading skills to interpret data from water meters and the outputs of water measuring tools.

Unit Mapping Information

Supersedes and equivalent to CPPHSA4003A Assess household water use.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPHES4006 Assess household water use and efficiency improvements

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 14.0. Updated reference to reflect correction in Modification History from CPC Property Services 5.0 to CPP Property Services 9.0.
Release 1	This version first released with CPC Property Services Training Package Release 5.0. Supersedes and equivalent to CPPHSA4003A Assess household water use. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by safely conducting water use assessments and identifying efficiency improvements for three different households.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

alternative water harvesting, diversion and waste water (greywater, purple-water and blackwater) use technologies

characteristics of external residential water services:

domestic irrigation and reticulation systems

evaporative coolers

greywater systems

recycled systems

swimming pools and spas

characteristics of internal residential water services:

age

average daily use

capacity

condition

flow rate

leaks and drips

suitability for size of household

water efficiency rating

water saving features

household water sources and water saving features

impact of occupant behaviours on water consumption

key requirements of relevant codes, standards, regulations and government incentive programs for water efficiency

major indoor and outdoor services, systems, appliances, fittings contributing to household water use

regulatory and jurisdictional requirements for water harvesting, recycled and greywater reuse

relationship between greenhouse gas emissions and household water use

safe work requirements for on-site assessments of household water use and potential hazards:

biological hazards associated with blackwater, purple-water and greywater

confined spaces

electricity

faulty appliances and electrocution

hazardous substances

types of personal protective equipment (PPE) to be used

sources of data on domestic water use and costs:

water bills:

units of measurement and tariffs

water meters:

conventional and smart

water efficiency and labelling standards (WELS) and strategies for improving household water efficiency

water efficient gardening practices.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

This unit must be assessed in the workplace or a close simulation using realistic workplace conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to:

residential buildings to allow achievement of the performance evidence

codes, standards, legislation and government programs relevant to water efficiency

major internal and external residential water services, systems, appliances and fittings

technical information on:

wastewater (blackwater, purple-water and greywater) use technologies

water services, systems, appliances and fittings

water harvesting diversions

PPE and water measurement and data collection tools and documentation.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPHES4007 Assess thermal performance of existing residential buildings

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 14.0. Updated reference to reflect correction in Modification History from CPC Property Services 5.0 to CPP Property Services 9.0.
Release 1	This version first released with CPC Property Services Training Package Release 5.0. Supersedes and equivalent to CPPHSA4004A Assess thermal performance of existing residences using non-rating tools and techniques. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to source and analyse information on the thermal performance of existing residences. It includes providing advice on ways to improve thermal performance accounting for ownership and type of building, costs and practicalities of implementing improvement recommendations.

This unit is for individuals who work independently as home sustainability assessors using specialised knowledge to complete thermal performance assessments. It involves completing routine and non-routine tasks and dealing with predictable and sometimes unpredictable problems.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

None.

Unit Sector

Home Sustainability.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and organise thermal performance assessment.	1.1	Consult with client to clarify purpose of thermal performance assessment and respond to questions and concerns.
1.2	Confirm assessment requirements in line with client needs, legislation, regulations, standards, codes and government incentive programs for improving thermal performance of existing residential buildings.
1.3	Plan thermal performance assessment in consultation with client and according to work health and safety (WHS) requirements.
1.4	Prepare thermal performance assessment documentation and confirm that required tools and equipment are available and in working order.
2	Compile and analyse information on thermal performance of residence.	2.1	Gather information from client to clarify building use and construction details.
2.2	Select and fit required personal protective equipment (PPE).
2.3	Carry out measurements and observations during on-site inspection to confirm factors impacting thermal performance.
2.4	Record information using appropriate data collection tool.
2.5	Analyse information to identify strengths and weaknesses in thermal performance of residence.
3	Analyse options for improving thermal performance of residence.	3.1	Source technical information on building thermal performance and evaluate suitability for existing residence.
3.2	Identify government rebates and other assistance programs for thermal performance of existing residential buildings.
3.3	Evaluate options for improving thermal performance and reducing emissions of the residence.
3.4	Identify cost effective measures for improving thermal performance of the residence according to organisational requirements.
4	Report findings of thermal performance assessment.	4.1	Collate results, recommendations and supporting evidence of thermal performance assessment.
4.2	Write up options and prioritise recommendations for thermal performance improvements.
4.3	Discuss report and indicative costs and improvements in thermal performance with client.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to interact with clients from diverse social, economic and cultural backgrounds

numeracy skills to interpret different units of measurement associated with existing residential buildings and their construction features.

Unit Mapping Information

Supersedes and equivalent to CPPHSA4004A Assess thermal performance of existing residences using non-rating tools and techniques.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPHES4007 Assess thermal performance of existing residential buildings

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 14.0. Updated reference to reflect correction in Modification History from CPC Property Services 5.0 to CPP Property Services 9.0.
Release 1	This version first released with CPC Property Services Training Package Release 5.0. Supersedes and equivalent to CPPHSA4004A Assess thermal performance of existing residences using non-rating tools and techniques. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by conducting thermal performance assessments and identifying thermal performance improvements for a minimum of two different existing residential buildings.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Australian climate zones, characteristics and data used in thermal performance assessments:

diurnal temperature range

humidity

irradiance

minimum and maximum temperature

solar geometry

wind speed and direction

building thermal performance principles:

glazing, shading and insulation for controlling temperature

orientation impacts

thermal mass for storing

ventilation

definition of thermal comfort and its role in thermal performance assessments

hazards and risks and types of personal protective equipment (PPE) to be used when conducting on-site thermal performance assessments

impact of building design and materials on thermal performance:

condensation

constraints on choice of building materials

embodied energy and lifecycle properties of building materials

thermal performance properties of common building materials

key requirements of codes, standards, regulations and government incentive programs associated with improving the thermal performance of existing residences

options for improving thermal performance of existing residences

passive energy design principles

physical factors that influence thermal comfort

relationship between building design, energy consumption and greenhouse gas emissions

relationship between building thermal performance and thermal comfort

requirements, documentation and uses of thermal performance ratings

safe work requirements for on-site thermal performance assessments

types, advantages and disadvantages of non-rating tools and techniques used to assess thermal performance of residential buildings

units of measurement for energy and power associated with thermal performance assessments.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

This unit must be assessed in the workplace or a close simulation using realistic workplace conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to:

existing residential buildings to allow achievement of the performance evidence

codes, standards, legislation and government programs relevant to thermal performance of buildings

required tools and equipment including PPE

technical reference library and/or (online) access to current technical publications on:

building design and materials

house energy rating schemes (HERS)

building thermal performance for existing buildings

Australian climate zones

manufacturers’ product information on building products and materials.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPHES4008 Assess household waste generation and waste management improvements

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 14.0. Updated reference to reflect correction in Modification History from CPC Property Services 5.0 to CPP Property Services 9.0.
Release 1	This version first released with CPC Property Services Training Package Release 5.0. Supersedes and equivalent to CPPHSA4002A Assess household waste generation and management. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to collect and analyse information on household waste and advise on ways to reduce waste and improve waste management in the home.

This unit is for individuals who work independently as home sustainability assessors using specialised knowledge to complete household waste assessments. It involves completing routine and non-routine tasks and dealing with predictable and sometimes unpredictable problems.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

None.

Unit Sector

Home Sustainability.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and organise waste assessment.	1.1	Consult with client to clarify purpose of waste assessment and respond to questions to clarify issues and concerns.
1.2	Confirm assessment requirements in line with client needs, legislation, regulations, standards, codes and government incentive programs for household waste management.
1.3	Plan waste assessment in consultation with client and according to work health and safety (WHS) procedures.
1.4	Prepare waste assessment documentation and identify local waste collection methods and recycling centres.
1.5	Confirm that required tools and equipment are available and in working order.
2	Compile information on household waste generation and management.	2.1	Gather information from client and onsite inspection to identify source, types and volume of waste generated by household and waste management practices.
2.2	Identify current waste management practices.
2.3	Select and fit required personal protective equipment (PPE).
2.4	Carry out measurements and observations during on-site inspection to confirm characteristics and quantity of main types of household waste.
2.5	Gather information on household occupant behaviours and preferences that impact waste generation and management.
2.6	Record gathered information using suitable data collection tool.
3	Analyse options for reducing household waste and improving waste management.	3.1	Identify waste streams in household waste.
3.2	Source information on household waste management strategies and evaluate suitability for use in residence.
3.3	Identify government rebates and other assistance programs for household waste reduction and management.
3.4	Evaluate options for improving waste management and potential impact on household.
3.5	Estimate waste volume and emission savings for reductions in waste generation and improvements in waste management.
4	Report findings of household waste assessment.	4.1	Collate results, recommendations and supporting evidence of waste assessment.
4.2	Document options and prioritise recommendations for waste management improvements.
4.3	Explain and discuss report and improvements in household waste management with client.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to interact with clients from diverse social, economic and cultural backgrounds

numeracy skills to calculate number, percentage, volume and weight of waste quantities and use measuring tools.

Unit Mapping Information

Supersedes and equivalent to CPPHSA4002A Assess household waste generation and management.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPHES4008 Assess household waste generation and waste management improvements

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 14.0. Updated reference to reflect correction in Modification History from CPC Property Services 5.0 to CPP Property Services 9.0.
Release 1	This version first released with CPC Property Services Training Package Release 5.0. Supersedes and equivalent to CPPHSA4002A Assess household waste generation and management. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by safely conducting waste assessments and identifying waste management improvements for three different households.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

forms of household waste:

landfill waste

recyclables

soft plastics

organics

e-waste

hard waste

hazardous waste

clothing

hazards and risks and types of personal protective equipment (PPE) to be used when conducting on-site assessments of household waste

impact of attitudes, behaviours and preferences of household members on waste generation and management

municipal waste and recycling requirements

options for reducing waste and improving household waste management:

behaviour change

recycling

reducing

reusing

relationship between waste and greenhouse gas emissions

relevant codes, standards, regulations and government rebates and incentive programs for household waste management

sampling and recording techniques used when conducting household waste assessments

safe work requirements for on-site assessments of household waste

strategies for improving household waste management

techniques for gathering information and measuring household waste

trends in household waste and factors impacting on those trends

types, streams and characteristics of household waste

visual assessment and measurement techniques used when assessing household waste.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

This unit must be assessed in the workplace or a close simulation using realistic workplace conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to:

residential buildings to allow achievement of the performance evidence

codes, standards, legislation and government programs relevant to household waste management

technical information on household waste reduction and management

PPE and data collection tools and documentation.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPHES4009 Promote the adoption of home sustainability practices

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 14.0. Updated reference to reflect correction in Modification History from CPC Property Services 5.0 to CPP Property Services 9.0.
Release 1	This version first released with CPC Property Services Training Package Release 5.0. Supersedes and equivalent to CPPHSA4007A Promote the adoption of home sustainability practices by residents. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to promote behaviour change and the adoption of home sustainability practices by residents.

This unit is for individuals who work independently using specialised knowledge to complete routine and non-routine tasks and deal with predictable and sometimes unpredictable problems in sustainability practices within the home.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

None.

Unit Sector

Home Sustainability.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Assess readiness of residents to adopt home sustainability practices.	1.1	Establish rapport with residents and respond to resident questions and concerns about home sustainability issues.
1.2	Establish influences that impact on resident attitudes to home sustainability.
1.3	Identify barriers to residents adopting home sustainability practices.
1.4	Identify factors and motivations of residents that impact willingness to change behaviour and adopt home sustainability practices.
1.5	Address information needs of residents in relation to home sustainability practices.
1.6	Reinforce positive attitudes and behaviours demonstrated by residents in relation to home sustainability practices.
2	Develop an implementation plan.	2.1	Assist residents to identify and prioritise their home sustainability needs.
2.2	Support residents to identify home sustainability practices consistent with their priorities, motivation, budget, timeframes and confidence levels.
2.3	Explain resources, rebates and other forms of assistance available to support implementation of identified home sustainability practices.
2.4	Consult with residents to develop strategies to overcome barriers and maximise the adoption of improved sustainability practices.
2.5	Consult with residents to identify measures to assess improvements in home sustainability practices.
2.6	Consult with residents to document a plan to monitor and review progress in adopting home sustainability practices.
3	Provide follow-up services.	3.1	Collaborate with residents to review the process and outcomes of home sustainability practices.
3.2	Identify further strategies and next steps according to resident needs.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

technology skills to use general purpose software packages to collate information and produce written reports.

Unit Mapping Information

Supersedes and equivalent to CPPHSA4007A Promote the adoption of home sustainability practices by residents.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPHES4009 Promote the adoption of home sustainability practices

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 14.0. Updated reference to reflect correction in Modification History from CPC Property Services 5.0 to CPP Property Services 9.0.
Release 1	This version first released with CPC Property Services Training Package Release 5.0. Supersedes and equivalent to CPPHSA4007A Promote the adoption of home sustainability practices by residents. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by assisting residents in three different households to establish a plan for adopting home sustainability practices, and to review their progress.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

barriers to adopting home sustainability practices

behaviour change:

barriers to voluntary behaviour change

factors that increase likelihood of voluntary behaviour change

strategies to promote behaviour change

communication strategies to establish rapport

data, data collection methods and success measures related to resident adoption of home sustainability practices

factors that increase the likelihood of voluntary adoption of home sustainability practices

home sustainability practices:

energy use and management

refusing, reducing, reusing, recycling

thermal performance

waste minimisation and management

water use and management.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

This unit must be assessed in the workplace or a close simulation using realistic workplace conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to:

data collection tools

relevant codes, standards and government regulations

access to residents participating in a home sustainability assessment

technology suitable for generating reports

technical reference library and/or (online) access to current technical publications on:

promotion of behaviour change

home sustainability practices.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPHES5001 Conduct thermal performance assessment of complex residential buildings

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 14.0. Updated reference to reflect correction in Modification History from CPC Property Services 5.0 to CPP Property Services 9.0.
Release 1	This version first released with CPC Property Services Training Package Release 5.0. Supersedes and equivalent to CPPHSA5001A Assess thermal performance of complex residential buildings. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to analyse information to assess the thermal potential of the building envelope of planned residential buildings and the thermal performance of existing residential buildings, including alterations and additions, involving complex construction methods and materials. Assessments are conducted using the regulatory mode of software accredited under the Nationwide House Energy Rating Scheme (NatHERS) and require client consultation to devise solutions to achieve required energy ratings.

This unit is suitable for those using a broad range of cognitive, technical and communication skills to select and apply methods and technologies to analyse information and provide solutions to sometimes complex problems.

This unit forms part of the licensing requirements for thermal performance assessments. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

CPPHES4004	Conduct thermal performance assessment of residential buildings.

Unit Sector

Home Sustainability.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare for thermal performance assessment.	1.1	Consult with client to confirm scope and purpose of assessment and respond to questions to clarify issues and concerns.
1.2	Check and apply relevant jurisdictional requirements to planned thermal performance assessment.
1.3	Obtain documentation and drawings required for the assessment and check to verify consistency and sufficiency to meet software and regulatory requirements.
1.4	Refer inconsistencies in documentation back to client for clarification and amendment.
1.5	Analyse complex features of building envelope and construction methods and materials, and source technical advice to clarify requirements for thermal performance assessment.
1.6	Source additional information required to conduct assessment to meet client and regulatory requirements.
1.7	Check computer equipment to ensure correct operation and confirm software version and libraries are current and meet regulatory requirements.
2	Collate and input information into NatHERS software tool.	2.1	Extract information required for input into software tool from building documentation and NatHERS technical notes.
2.2	Enter extracted information into software tool according to regulatory requirements for all relevant building zones.
2.3	Source and enter information about non-standard building materials and designs, alterations and additions correctly according to software and regulatory requirements.
2.4	Check inputted data and make necessary adjustments to ensure accuracy and compliance with regulatory requirements.
3	Model thermal performance of building.	3.1	Apply software tool functions and modelling methods suitable for building type and construction methods and materials.
3.2	Run simulation to determine if the potential thermal performance of the building complies with regulatory requirements.
3.3	Check simulation against latest documentation and amend identified discrepancies.
3.4	Analyse software tool outputs to clarify assumptions, identify limitations and correct errors in data entry.
3.5	Interpret software tool outputs and profile thermal performance strengths and weaknesses of building.
4	Identify options to improve thermal performance of building.	4.1	Analyse profiled strengths and weaknesses in thermal performance of building.
4.2	Access technical advice and identify cost effective options for improving thermal performance considering outputs of thermal performance assessment, client needs, practicality and building type.
4.3	Identify interactions of suggested improvements on other aspects of building performance.
4.4	Use software tool to reassess building and impact of identified options on thermal performance.
5	Evaluate options to achieve required energy rating.	5.1	Conduct further analysis to identify changes to building design features to achieve required energy rating.
5.2	Consult with client to present options, discuss viability of changes and seek direction for building reassessment.
5.3	Apply software tool functions and modelling methods to generate thermal performance simulations based on recommended changes to design features.
5.4	Negotiate with client to agree on the use of alternative materials or features to achieve required energy rating.
6	Report and certify thermal performance assessment outcomes.	6.1	Finalise thermal performance assessment and collate design and assessment documentation in line with relevant jurisdictional regulatory requirements and for auditing and quality assurance.
6.2	Document options and recommendations for achieving required energy efficiency rating according to regulatory requirements.
6.3	Discuss assessment outcomes with relevant persons and obtain approval to proceed with certification according to organisational requirements.
6.4	Submit NatHERS report through required portal to generate universal certificate.
6.5	Confirm stamping is complete and secure documentation according to regulatory requirements.
6.6	Store assessment documentation according to regulatory requirements and to enable recovery for audit and quality assurance purposes.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to interact with clients from diverse social, economic and cultural backgrounds

numeracy skills to interpret thermal performance outputs including U-values and R-values.

Unit Mapping Information

Supersedes and equivalent to CPPHSA5001A Assess thermal performance of complex residential buildings.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPHES5001 Conduct thermal performance assessment of complex residential buildings

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 14.0. Updated reference to reflect correction in Modification History from CPC Property Services 5.0 to CPP Property Services 9.0.
Release 1	This version first released with CPC Property Services Training Package Release 5.0. Supersedes and equivalent to CPPHSA5001A Assess thermal performance of complex residential buildings. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by using an accredited Nationwide House Energy Rating Scheme (NatHERS) software tool to conduct thermal performance assessments of three complex residential buildings. The buildings assessed must include different designs:

appropriate to a tropical, a temperate and a cold climate zone

to fit sites with different exposures, topography and a wide diurnal temperate range

that use climate-appropriate construction methods and materials

involve complex levels, built shading devices and void arrangements

and incorporate the following:

one single storey dwelling with:

a minimum of three bedrooms

one ground floor split level

two different ground floor construction

three different roof constructions including raked ceilings, sloping walls and at least three clerestory windows, dormer construction, split style walls

one triple storey dwelling (a minimum of four bedrooms) with:

an underground basement/garage with a different footprint

a ground floor and a first floor

a habitable attic space with at least two dormer windows

a lift from the basement to both the ground floor and first floor

one open-plan studio apartment.

The assessments must be conducted according to the requirements of the software, technical notes and jurisdictional regulations.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

Australian climate zones, characteristics and data used in thermal performance assessments

design features that influence the thermal comfort of buildings

energy units of measurement and terminology associated with thermal performance assessments:

energy efficiency

heating and cooling loads

solar heat gain coefficient (SHGC) and U-value

R-values

options to improve thermal performance of buildings:

construction materials

sealing the building envelope

floor coverings

insulation levels

orientation

overshadowing

passive heating and cooling

shade

structural changes

thermal mass

ventilation

window size, location, type and coverings

principles of passive design:

glazing

insulation

orientation

passive cooling

passive solar heating

shading

thermal bridging and breaks

regulatory requirements for thermal performance assessments of residential buildings categorised as Class 1, 2, 4 and 10a of the National Construction Code (NCC)

thermal performance properties of a variety of building materials:

solar absorptance

heat transfer coefficients and U-values

material thickness

reflectivity

resistance heat flow up and down

solar heat gain coefficient and emissivity

thermal bridging and breaks

thermal resistance and R-values

thermal performance ratings:

current rating requirements

documentation of ratings

legal requirements

uses

types and operation of NatHERS accredited software tools:

assumptions and limitations as to what can be assessed inherent in NatHERS software protocols and accredited software

building and external elements included in NatHERS thermal performance assessments

requirements for modelling complex buildings and non-standard materials.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

This unit must be assessed in the workplace or a close simulation using realistic workplace conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to:

current accredited NatHERS software tool and associated equipment and manuals

the NCC and jurisdictional guidelines associated with conducting NatHERS assessments

residential building design documentation and technical information to allow achievement of the performance evidence

NatHERS technical notes and software accreditation protocol.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPINV3026 Work effectively in investigative services

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3026A Work effectively in the investigative services industry. Updated to meet the Standards for Training Packages

Application

This unit specifies the skills and knowledge required to work effectively in investigative services. It includes interpreting and applying legal and procedural requirements governing investigative services, understanding regulatory powers provided under the legislation and acts and omissions that comprise non-compliance or offences. It also includes contributing to positive workplace relationships with colleagues and clients, modelling high standards of performance and developing and maintaining competence in investigative services.

A person working at this level would be expected to take responsibility for organising and completing tasks assigned to them without close supervision.

This unit forms part of the licensing requirements for people engaged in investigative services in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Investigative services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Interpret and apply legal and procedural requirements for investigative services.	1.1	Identify and review legal and procedural requirements governing investigative services in the jurisdiction of operation.
1.2	Clarify regulatory powers provided under the legislation and the boundaries of those powers in consultation with relevant persons.
1.3	Identify and confirm acts and omissions that comprise non-compliance or offences under the legislation.
1.4	Apply legal and procedural requirements to work instructions to ensure compliance.
2	Contribute to positive workplace relationships.	2.1	Identify and use workplace networks to build positive relationships with colleagues and clients.
2.2	Support colleagues to resolve work difficulties.
2.3	Deal constructively with workplace conflict within established organisational processes.
2.4	Regularly review workplace outcomes and implement improvements in consultation with relevant persons.
3	Model high standards of investigative performance.	3.1	Organise, prioritise and sequence investigative services tasks to ensure completion within agreed timeframes according to work instructions.
3.2	Promptly identify factors affecting the achievement of work tasks and implement corrective actions in consultation with relevant persons.
3.3	Identify and uphold ethical standards and industry codes of conduct in providing investigative services.
3.4	Recognise and report breaches of industry codes of practice.
4	Develop and maintain investigative competence.	4.1	Use self-assessment, reflection and feedback to identify areas for improvement in own professional competence.
4.2	Source, evaluate, select and use opportunities to develop and maintain professional competence.
4.3	Participate in professional networks to improve knowledge of investigative practices, technologies and trends.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to interact effectively with colleagues and clients from diverse social, economic and cultural backgrounds

reading skills to interpret key requirements of policies, procedures and regulations.

Unit Mapping Information

Supersedes and equivalent to CPPSEC3026A Work effectively in the investigative services industry.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPINV3026 Work effectively in investigative services

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3026A Work effectively in the investigative services industry. Updated to meet the Standards for Training Packages

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by working effectively in investigative services while completing work instructions for three different investigations:

one general insurance investigation

one compulsory third party liability investigation

one workers compensation investigation.

For each investigation, the candidate must document a summary of legislative requirements in the jurisdiction of operation plus one other jurisdiction, and how these were applied to the investigation.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when working in investigative services:

regulatory powers provided to investigators under the legislation and acts and omissions that comprise non-compliance or offences

duties of investigators to follow instructions, act in person and act in the interests of the client

legislative requirements associated with:

operational transport

privacy

surveillance, listening and recording devices

taking statements from individuals

workers compensation

licensing requirements for investigative services in Australia

rights of investigative subjects including privacy and protection of reputation

work health and safety including work-related compensation and transport accident requirements for investigators in each jurisdiction

available workplace networks that can be used to build positive relationships

evidence management principles

factors that may affect the achievement of work tasks and types of corrective actions that can be taken

limits of own responsibilities and authority to undertake investigations

professional networks and associations available within investigative services

purpose and application of industry and client codes of conduct and service agreements for investigative services

self-assessment, reflection and feedback techniques that can be used to identify areas for improvement in professional practice

sources of professional advice to maintain and develop professional competence

techniques for conflict resolution and dealing with difficult situations in the workplace

time management and scheduling techniques

types of investigative behaviours that are unethical, illegal or represent misconduct.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by an RTO for investigations licensing purposes must hold the licence for performing the investigations activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

work instructions, documentation, legislation, regulations, codes of conduct, service agreements and information technologies required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPINV3027 Develop investigation plans

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3027A Develop investigative plan. Updated to meet the Standards for Training Packages

Application

This unit specifies the skills and knowledge required to develop and document an investigation plan. It includes scoping investigation parameters, selecting investigation methodologies based on factual and surveillance techniques, and ensuring legal compliance for investigative and evidence collection processes.

A person working at this level would be expected to take responsibility for organising and completing tasks assigned to them without close supervision.

This unit forms part of the licensing requirements for people engaged in investigative services in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Investigative services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Confirm investigation requirements.	1.1	Review investigation brief and associated information to clarify investigation purpose, scope and timeframes.
1.2	Source additional information in consultation with relevant persons to clarify investigation requirements.
1.3	Review legal rights and responsibilities and confirm required authorisations to conduct investigation and collect evidence.
2	Determine investigation methodology.	2.1	Gather and assess information to support investigation and confirm validity of sources.
2.2	Select investigation methods that meet investigation brief and comply with legal requirements for collecting, preserving and presenting evidence.
2.3	Identify required resources and equipment and confirm their availability and efficiency in meeting investigation brief and budget.
2.4	Assess risk associated with investigation methods and apply contingency measures to ensure safety and regulatory compliance.
2.5	Identify limitations in conducting investigation and seek required assistance in consultation with relevant persons.
3	Finalise investigation plan.	3.1	Write investigation plan in accordance with workplace standards for style, format and accuracy.
3.2	Review investigation plan to confirm completeness and accuracy to meet investigation brief and make required modifications.
3.3	Securely store investigation information in a manner that facilitates future retrieval and maintains confidentiality.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret diverse or conflicting pieces of information when clarifying investigation requirements.

Unit Mapping Information

Supersedes and equivalent to CPPSEC3027A Develop investigative plan.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPINV3027 Develop investigation plans

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3027A Develop investigative plan. Updated to meet the Standards for Training Packages

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by developing three different investigation plans:

two factual investigation plans:

one for a general insurance investigation or one for a financial crime investigation

one for a workers compensation investigation or one internal discipline investigation

one surveillance investigation plan.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when developing investigation plans:

authorities and legal rights of investigators

investigative actions that may result in breach of confidence, privacy or other offence under legislation

legislative restrictions on the use of recording devices

work health and safety requirements

equipment and resources used to conduct investigations involving factual and surveillance investigative methods

purpose, benefits and limitations of different investigation methods:

factual

surveillance

sources of evidence and methods for:

collecting, preserving and presenting evidence during an investigation

ensuring continuity of evidence and chain of custody during investigations

techniques for sourcing and validating information when planning investigations.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by an RTO for investigations licensing purposes must hold the licence for performing the investigations activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

investigation briefs and associated documentation, information technologies and materials required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPINV3028 Investigate and locate subjects

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. New unit.

Application

This unit specifies the skills and knowledge required to locate subjects using investigative search techniques. It includes researching the subject’s background information and possible whereabouts, searching open source intelligence, databases, public records and documentation, and identifying and following leads to trace and locate the subject.

A person working at this level would be expected to take responsibility for organising and completing tasks assigned to them without close supervision.

This unit forms part of the licensing requirements for people engaged in investigative services in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Investigative services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan investigation and profile subject.	1.1	Review work instructions, procedures and workplace policies to ensure required authorisations and compliance with legal rights and responsibilities when investigating and locating subjects.
1.2	Clarify investigation and client requirements in consultation with relevant persons.
1.3	Check validity of client intentions and information obtained as part of investigative brief to ensure compliance with ethical obligations.
1.4	Conduct research to gather background information on subject and identify possible contacts and locations.
1.5	Assess and verify the reliability of available data and plan investigation activities to meet required timeframes.
2	Conduct investigation to locate subject.	2.1	Make field calls to identify and follow leads to trace subject.
2.2	Search open source intelligence and databases to identify and follow leads to trace subject.
2.3	Examine public records and documentation to identify and follow leads to trace subject.
2.4	Review search results to identify and follow alternative search avenues to locate subject.
3	Report investigation outcomes.	3.1	Document times, dates, occurrences, results and sources of investigation activities.
3.2	Analyse investigation outcomes and recommend further actions to meet work instructions.
3.3	Present report to relevant persons within agreed timeframes.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to use questioning and active listening during field calls

reading skills to interpret information in diagrammatic and numerical formats such as photographs, maps, addresses and phone numbers.

Unit Mapping Information

No equivalent unit.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPINV3028 Investigate and locate subjects

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. New unit.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by investigating and locating three different subjects.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when investigating and locating subjects:

authorities and legal rights of investigators

actions that may result in breach of confidence, privacy or other offence under legislation

duties of the investigator to follow instructions, act in person and act in the interests of the client

rights of subjects including privacy and protection of reputation

work health and safety requirements

methods for verifying the validity and reliability of information gathered as part of an investigation

search techniques used to locate subjects using:

internet browsers and search tools

investigator databases

open source intelligence including deep web research and social media analysis

public records including property documents, work and court records

interviews with known associates, colleagues and neighbours

types of field calls used to investigate and locate subjects

types of investigative behaviours that are unethical, illegal or represent misconduct.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations (RTO).

Assessors must hold the licence for performing the investigations activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

work instructions and associated documentation, office equipment, technologies and consumables required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPINV3029 Provide quality investigative services to clients

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3029A Provide quality investigative services to clients. Updated to meet the Standards for Training Packages

Application

This unit specifies the skills and knowledge required to provide quality investigative services to clients. It includes identifying client needs and preferences and negotiating to offer factual or surveillance investigation options to meet client requirements. It includes delivering and monitoring investigative services, gathering and organising investigative evidence, and implementing contingency measures to respond to problems and changing circumstances. The unit requires reviewing client satisfaction, handling complaints and using feedback as the basis for improved service delivery.

A person working at this level would be expected to take responsibility for organising and completing tasks assigned to them without close supervision.

This unit forms part of the licensing requirements for people engaged in investigative services in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Investigative services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Identify client needs and service preferences.	1.1	Review workplace policies and procedures to ensure compliance with legal rights and responsibilities when providing services to clients.
1.2	Use interpersonal techniques to clarify scope of investigation and client service preferences, needs and expectations.
1.3	Discuss benefits and limitations of investigative options to meet client needs.
1.4	Provide client with information about investigative services and methods to meet their specific needs, and assist client to select preferred option.
1.5	Recognise personal limitations that may impede the provision of required client services and seek assistance from relevant persons.
2	Deliver quality client service.	2.1	Provide investigative services following work instructions and identified client needs.
2.2	Identify client’s special requirements and adjust investigative services to meet their needs.
2.3	Anticipate service problems or delays and promptly implement contingency arrangements to maintain client satisfaction.
2.4	Maintain communication with client and monitor service provision to provide up-to-date information and respond to changing circumstances.
2.5	Use negotiation to resolve conflict and client complaints, and record details according to workplace requirements.
2.6	Gather and organise investigative evidence that meets work and client instructions and complies with legislative requirements.
3	Review and improve client service.	3.1	Seek feedback from client to ascertain their satisfaction with service provision using interview and survey techniques.
3.2	Analyse client feedback in consultation with relevant persons and identify improvements to future service provision.
3.3	Record and implement agreed improvements to client service procedures.
3.4	Securely maintain investigative and client records according to workplace and legislative requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to relate to people demonstrating sensitivity to individual social and cultural differences

reading skills to interpret key requirements of policies, procedures and regulations.

Unit Mapping Information

Supersedes and equivalent to CPPSEC3029A Provide quality investigative services to clients.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPINV3029 Provide quality investigative services to clients

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3029A Provide quality investigative services to clients. Updated to meet the Standards for Training Packages

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by providing factual or surveillance investigative services (or a combination of both) to three different clients involving each of the following types of investigative cases:

a workers compensation investigation

a general insurance investigation

a compulsory third party liability investigation.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when providing investigative services to clients:

duties of investigators to follow instructions, act in person and act in the interests of the client

legislative requirements associated with:

duty of care

privacy and confidentiality

surveillance, listening and recording devices

taking statements from individuals and groups

workers compensation

licensing requirements for investigative services in Australia

rights of investigative subjects including privacy and protection of reputation

work health and safety including work-related compensation and transport accident requirements for investigators in each jurisdiction

workplace standards and procedures for client service

how to read and use non-verbal communication to gain the confidence of others

interpersonal techniques that promote positive interactions and communication with clients

investigative methods using surveillance and factual investigation

limits of own responsibilities and authority to undertake investigations

methods for complying with privacy and confidential regulations when gathering, presenting and storing client information

negotiation and conflict resolution techniques

purpose and application of industry and client codes of conduct and service agreements for investigative services

questioning techniques that can be used to elicit specific information on client needs and preferences

requirements for collective, preserving and presenting evidence and continuity of evidence

rights and responsibilities of different types of clients

techniques for gathering and analysing client feedback using interviews and surveys

types of investigative behaviours that are unethical, illegal or represent misconduct

ways to engage people with individual social and cultural differences and strategies for overcoming language barriers.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by an RTO for investigations licensing purposes must hold the licence for performing the investigations activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

client briefs, work instructions, information, legislation, regulations and information technologies required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPINV3030 Conduct factual investigations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3032A Gather information by factual investigation. Updated to meet the Standards for Training Packages

Application

This unit specifies the skills and knowledge required to conduct factual investigations. It includes conducting desk-based research and using communication skills to conduct interviews and meetings and take statements to record factual information. The unit requires evidence collection and compliance with evidence management principles.

A person working at this level would be expected to take responsibility for organising and completing tasks assigned to them without close supervision.

This unit forms part of the licensing requirements for people engaged in investigative services in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Investigative services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare for factual investigation.	1.1	Review work instructions, procedures and workplace policies to ensure required authorisations and compliance with legal rights and responsibilities when conducting factual investigation.
1.2	Conduct preliminary research and enquiries to clarify investigation and client requirements in consultation with relevant persons.
1.3	Identify possible information sources and select investigation methods that are valid, reliable and make efficient use of resources.
1.4	Access required investigation equipment and resources and check to confirm correct operation.
1.5	Plan and sequence factual investigation activities to meet work instructions and timeframes.
2	Undertake factual investigation and gather evidence.	2.1	Seek permission to record interviews and meetings in accordance with legislative requirements and codes of conduct.
2.2	Conduct and record oral interviews and meetings to gather factual evidence.
2.3	Take comprehensive statements and collect physical evidence to support available facts.
2.4	Assess gathered evidence to check sufficiency and accuracy and source additional required information to meet work instructions.
2.5	Collate factual evidence and check to confirm its relevance, validity and admissibility in court.
3	Finalise factual investigation.	3.1	Present factual information in a documented report that addresses work instructions and complies with workplace standards for style, format and accuracy.
3.2	Present report to relevant persons within agreed timeframes.
3.3	Securely store factual investigation records and evidence in accordance with evidence management principles.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to:

ask questions to clarify information and elicit facts

listen to oral responses to accurately comprehend spoken information

relate to people demonstrating sensitivity to individual social and cultural differences

writing skills to:

accurately record factual details using plain English

record oral statements in the required legal format.

Unit Mapping Information

Supersedes and equivalent to CPPSEC3032A Gather information by factual investigation.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPINV3030 Conduct factual investigations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3032A Gather information by factual investigation. Updated to meet the Standards for Training Packages

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by conducting three different factual investigations:

one general insurance investigation

one compulsory third party liability investigation

one workers compensation investigation.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when conducting factual investigations:

actions that may result in breach of confidence, privacy or other offence under legislation

authorities and legal rights of investigators

legislative restrictions on the use of recording devices

work health and safety requirements

codes of conduct for factual investigation work and types of investigative behaviours that are unethical, illegal or represent misconduct

equipment used when conducting factual investigations:

cameras

communications equipment

information technologies for conducting online research

listening devices

recording devices

tape measures

video cameras

factual investigation techniques

sources of information to support factual investigations and methods for verifying validity and reliability of information gathered

sources of evidence when conducting factual investigations and methods for:

collecting, preserving and presenting evidence

complying with chain of custody requirements

complying with evidence management principles

types of evidence:

circumstantial

direct

documentary

hearsay

opinion

physical

ways that individual social and cultural differences may be expressed.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by an RTO for investigations licensing purposes must hold the licence for performing the investigations activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

work instructions and associated documentation, equipment and resources required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPINV3031 Conduct interviews and take statements to support investigations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3033A Conduct interviews and take statements. Updated to meet the Standards for Training Packages

Application

This unit specifies the skills and knowledge required to acquire information by interview and take statements to support an investigation. It includes following plans, protocols and procedures to conduct interviews, questioning interviewees to obtain and record facts and details of physical evidence presented, and taking statements in the required legal format.

A person working at this level would be expected to take responsibility for organising and completing tasks assigned to them without close supervision.

This unit forms part of the licensing requirements for people engaged in investigative services in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Investigative services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to conduct interview.	1.1	Review work instructions, procedures and workplace policies to ensure required authorisations and compliance with legal rights and responsibilities when conducting interviews and taking statements.
1.2	Obtain, review and clarify background material and interview plan in consultation with relevant persons.
1.3	Identify special needs of interviewee and organise resources and equipment required for interview.
1.4	Check recording equipment to confirm correct operation in accordance with manufacturers’ instructions.
1.5	Arrange interview location that is accessible and encourages safety and confidentiality for interview participants.
1.6	Arrange interviewee and other required participants to be present at interview in accordance with legislative requirements.
2	Conduct and record interview.	2.1	Seek consent to record interview and employ recording methods in accordance with legislative requirements and codes of conduct.
2.2	Confirm interviewee identity and age and implement required legal procedures where interviewee is identified as a minor.
2.3	Conduct oral interview following required protocols and procedures.
2.4	Follow interview plan and make contingency adjustments required to address changing circumstances.
2.5	Use questioning to clarify contradictions, ambiguities, uncertainties or misunderstandings during interview.
2.6	Recognise physical evidence presented during interview and describe details in full.
3	Take statement.	3.1	Confirm and follow required format and procedures for taking statements.
3.2	Take statement in first person and accurately reflect interviewee’s knowledge of interview subject matter, with interpreter when required.
3.3	Record written affirmation from interviewee as to their understanding of the contents of the statement and conditions under which it was made.
3.4	Arrange for statement to be signed, dated and witnessed in accordance with legislative requirements.
3.5	Provide interviewee with a copy of the statement.
4	Finalise interview and secure evidence.	4.1	Terminate interview in a sincere, courteous and friendly manner and take required action to ensure safe exit of interviewee.
4.2	Complete, retain and secure interview documentation and records with due regard to confidentiality and evidence management principles.
4.3	Review and report interview results to relevant persons in accordance with work instructions.
4.4	Provide interviewee with a receipted copy of interview records in accordance with legislative requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to:

ask questions to clarify and elicit information from interviewees

listen to oral responses to accurately comprehend spoken information

relate to people demonstrating sensitivity to individual social and cultural differences

writing skills to:

accurately record factual details using plain English

record oral statements in the required legal format.

Unit Mapping Information

Supersedes and equivalent to CPPSEC3033A Conduct interviews and take statements.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPINV3031 Conduct interviews and take statements to support investigations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3033A Conduct interviews and take statements. Updated to meet the Standards for Training Packages

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by conducting three different interviews to support an investigation:

statements must be taken from three different people involved in the investigation:

the person who made the complaint (complainant or plaintiff)

the person who caused the complaint (respondent, employer or negligent party)

a witness.

for one interview, an interpreter must be engaged, and the interview conducted with the interpreter.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when conducting interviews and taking statements:

codes of practice that ensure compliance with legislative responsibilities

legal and ethical obligations associated with conducting interviews and taking statements to support investigations

legislative restrictions on the use of recording devices

requirements for conducting interviews with, and taking statements from minors

work health and safety requirements

difference between statements, affidavits and statutory declarations

documentation required to be completed when conducting interviews and taking statements

interview strategies and techniques used to gather information to support investigations

legal format for taking statements including requirements for witnessing, signing and dating statements

protocols and procedures to be followed when conducting interviews and taking statements

signs and symptoms that a person may be considering suicide or self-harm and appropriate response actions

sources of evidence when conducting interviews and taking statements and methods for:

collecting, preserving and presenting evidence

ensuring continuity of evidence

complying with evidence management principles

types of recording equipment used to record interviews

typical special needs of interviewees and requirements for conducting interviews and taking statements using interpreters

ways that individual social and cultural differences may be expressed and methods for handling cultural sensitivities when conducting interviews and taking statements.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by an RTO for investigations licensing purposes must hold the licence for performing the investigations activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

work instructions and associated documentation, equipment and resources required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPINV3032 Develop factual investigation reports

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3028A Compile investigative report. Updated to meet the Standards for Training Packages

Application

This unit specifies the skills and knowledge required to document and present comprehensive information gathered through factual investigation. It includes compiling and presenting information and evidence in the required format and verifying its accuracy and reliability according to chain of custody and rules of evidence requirements.

A person working at this level would be expected to take responsibility for organising and completing tasks assigned to them without close supervision.

This unit forms part of the licensing requirements for people engaged in investigative services in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Investigative services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Organise and assess factual investigation information.	1.1	Obtain and collate information gathered through factual investigation.
1.2	Assess gathered information for completeness in accordance with investigative brief and client requirements.
1.3	Assess gathered information to verify sources, validity and relevance, and compliance with chain of custody of evidence.
2	Document and review report contents.	2.1	Use information technologies to write factual investigation report in accordance with workplace requirements for content, format and style.
2.2	Identify in body of report, witnesses and sources of evidence that are relied upon.
2.3	Identify and list enquiries that failed to gather evidence and stipulate reasons why.
2.4	Edit report to ensure content is accurate and sufficient and source additional information to address identified omissions.
2.5	Check report to ensure information is supported by verifiable evidence and make required redactions.
2.6	Include required attachments and confirm these are referenced correctly in the report.
2.7	Check citations and references are accurate and in the required format.
3	Finalise factual investigation report.	3.1	Finalise report in the required format in accordance with workplace and client requirements.
3.2	Forward report and attachments safely and securely to relevant persons in compliance with evidence management principles.
3.3	Securely store investigation information in a manner that facilitates future retrieval and maintains confidentiality.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to edit text to identify inaccuracies and omissions

writing skills to prepare reports using plain English and factual information.

Unit Mapping Information

Supersedes and equivalent to CPPSEC3028A Compile investigative report.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPINV3032 Develop factual investigation reports

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3028A Compile investigative report. Updated to meet the Standards for Training Packages

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by developing three reports presenting information gathered by different factual investigations:

one workers compensation investigation

one general insurance investigation

one type of investigation selected from the following list:

a financial crime investigation

an internal discipline investigation

a compulsory third party liability investigation.

One report must detail enquiries conducted which failed to lead to evidence being gathered.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when developing factual investigation reports:

investigative reporting that may result in breach of confidence, privacy or other offence under legislation

legal and ethical obligations associated with gathering and distributing information gained through factual investigation

legislative restrictions on the use of recording devices

chain of custody and rules of evidence requirements associated with factual investigations

factual investigation techniques

format, style and content requirements for factual investigation reports

information technologies used to document and present factual investigation reports

methods for accurately citing and referencing information contained in factual investigation reports including online sources

methods for redacting unverified information from investigation reports

methods for verifying the source, reliability and authenticity of information gathered through factual investigation

types of evidence:

circumstantial

direct

documentary

hearsay

opinion

physical.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by an RTO for investigations licensing purposes must hold the licence for performing the investigations activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

information gathered through factual investigation and information technologies and materials required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPINV3033 Conduct covert surveillance operations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3030A Conduct surveillance. Updated to meet the Standards for Training Packages

Application

This unit specifies the skills and knowledge required to conduct covert surveillance operations using mobile or static surveillance techniques on foot and while operating a vehicle. It includes selecting surveillance methods, equipment, sites and routes, and applying contingency options where surveillance integrity is compromised. The unit requires evidence collection and compliance with evidence management principles.

A person working at this level would be expected to take responsibility for organising and completing tasks assigned to them without close supervision.

This unit forms part of the licensing requirements for people engaged in investigative services in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Investigative services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare for covert surveillance operation.	1.1	Review work instructions, procedures and workplace policies to ensure required authorisations and compliance with legal rights and responsibilities when conducting covert surveillance.
1.2	Check validity of client intentions and information obtained as part of investigative brief to ensure compliance with ethical obligations.
1.3	Conduct research to profile the subject and their possible whereabouts in consultation with relevant persons.
1.4	Select surveillance methods and identify likely surveillance sites and routes.
1.5	Inspect surveillance sites and routes to identify factors that may impact surveillance operation and possible contingency options.
1.6	Organise surveillance equipment and check to confirm correct operation.
1.7	Collate and document gathered information to support surveillance operation.
2	Undertake covert surveillance and gather evidence.	2.1	Notify relevant persons of intention to conduct surveillance operation.
2.2	Position and operate surveillance equipment following manufacturers’ specifications and work health and safety requirements.
2.3	Undertake covert surveillance procedures to meet work instructions and comply with legal requirements.
2.4	Implement contingency options where surveillance integrity is compromised and report status to relevant persons.
2.5	Gather and record surveillance evidence and check to confirm its relevance, validity and admissibility in court.
3	Finalise covert surveillance operation.	3.1	Present facts and observations in a documented surveillance report that complies with workplace standards for style, format and accuracy.
3.2	Present report to relevant persons within agreed timeframes.
3.3	Check, clean and store surveillance equipment following manufacturers’ instructions.
3.4	Securely store surveillance records and evidence in accordance with evidence management principles.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret information in diagrammatic formats, such as photographs maps when operating global positioning systems

writing skills to describe surveillance observations using plain English and factual information.

Unit Mapping Information

Supersedes and equivalent to CPPSEC3030A Conduct surveillance.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPINV3033 Conduct covert surveillance operations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3030A Conduct surveillance. Updated to meet the Standards for Training Packages

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by conducting three different covert surveillance operations, involving at least:

one mobile or static surveillance operation using a vehicle

one mobile or static surveillance operation on foot.

For each covert surveillance operation, the candidate must submit a daily observation sheet in the required format, and document details of:

a circumstance where anti-surveillance techniques were identified and contingency action taken

an unplanned contact that could have compromised the surveillance and how this was handled using previously planned pretext in accordance with legal requirements

strategies implemented to gain and maintain personal endurance necessary for prolonged surveillance shift responsibilities to comply with work health and safety (WHS) requirements in two different operating environments while working alone

two choices of observation posts selected to meet surveillance work instructions

a description of the subject.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when conducting covert surveillance operations:

actions that may result in breach of confidence, privacy or other offence under legislation

authorities and legal rights of investigators

duties of the investigator to follow instructions, act in person and act in the interests of the client

legislative restrictions on the use of recording devices

requirements to notify authorities or property owners of surveillance operations

rights of subjects including privacy and protection of reputation

WHS requirements

codes of conduct and types of investigative behaviours that are unethical, illegal or represent misconduct

covert observation techniques

methods for verifying the validity and reliability of information gathered by covert surveillance

signs that surveillance operation has been compromised

sources of surveillance evidence and methods for:

collecting, preserving and presenting evidence

ensuring continuity of evidence

complying with evidence management principles

techniques for skip tracing and sourcing background information on subjects

types and purpose of equipment used when conducting covert surveillance operations:

binoculars

cameras

communications equipment

global positioning system

laptop computers

listening devices

mirrors

monopods or tripods

personal protective equipment (PPE)

power inverters

recording devices

telephoto lenses

vehicles

video cameras

types of evidence:

circumstantial

direct

documentary

hearsay

opinion

physical

typical hazards associated with covert surveillance and WHS control measures for each:

prolonged static physical immobility: deep vein thrombosis, muscle strain, cramps, physical and mental fatigue and dehydration

hot and cold environments.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by an RTO for investigations licensing purposes must hold the licence for performing the investigations activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

work instructions and associated documentation, PPE and surveillance equipment required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPINV3034 Organise and operate surveillance vehicles

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3031A Organise and operate a surveillance vehicle. Updated to meet the Standards for Training Packages

Application

This unit specifies the skills and knowledge required to conduct covert surveillance operations using mobile or static surveillance techniques that may include operating a surveillance vehicle. It includes selecting surveillance methods, equipment, sites and routes, and applying contingency options where surveillance integrity is compromised. The unit requires collection of evidence and compliance with admissibility rules.

A person working at this level would be expected to take responsibility for organising and completing tasks assigned to them without close supervision.

This unit forms part of the licensing requirements for people engaged in investigative services in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Investigative services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Organise and maintain surveillance vehicle.	1.1	Review work instructions, procedures and workplace policies and obtain required authorisations to organise and operate a surveillance vehicle.
1.2	Confirm legal rights and responsibilities and comply with regulatory requirements for organising and operating a surveillance vehicle.
1.3	Assess surveillance requirements, area and distance of operation and select suitable vehicle.
1.4	Inspect vehicle and maintenance records and conduct pre-operational checks to verify correct and safe operation.
1.5	Take required actions to rectify faults or malfunctions or seek replacement parts to ensure vehicle is operational in accordance with manufacturers’ instructions.
1.6	Obtain required vehicle consumables, spare parts and personal protective equipment to allow for contingencies during surveillance vehicle operation.
2	Equip surveillance vehicle.	2.1	Obtain surveillance equipment and stores to equip vehicle according to work instructions.
2.2	Arrange internal layout of vehicle to support full use of surveillance equipment and stores.
2.3	Safely secure surveillance equipment and stores to maximise accessibility and personal comfort and minimise risk in accordance with work health and safety requirements.
3	Safely operate vehicle for surveillance activities.	3.1	Follow road and traffic laws to navigate vehicle in front of, or behind another vehicle and anticipating its movement.
3.2	Anticipate, identify and control driving hazards by applying safe and defensive driving techniques.
3.3	Drive vehicle in a safe and controlled manner to avoid damage to persons, property and the environment.
3.4	Position vehicle to enable surveillance of subject and evidence collection in accordance with work instructions.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret:

information in diagrammatic formats such as maps when operating global positioning systems

key requirements of manufacturers’ instructions.

Unit Mapping Information

Supersedes and equivalent to CPPSEC3031A Organise and operate a surveillance vehicle.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPINV3034 Organise and operate surveillance vehicles

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3031A Organise and operate a surveillance vehicle. Updated to meet the Standards for Training Packages

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by organising and operating a surveillance vehicle that is fit-for-purpose, to conduct three different surveillance operations.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when operating surveillance vehicles:

legislative requirements and authorisations required for organising and operating surveillance vehicles

legislative restrictions on the use of recording devices

road and traffic laws in jurisdiction of operation

work health and safety requirements

codes of conduct and types of investigative behaviours that are unethical, illegal or represent misconduct

factors impacting the selection and suitability of surveillance vehicles:

curtains

number plates

paint style and colour

radio antennas

roof racks

sporting and trades accessories

wheel covers

window tinting

methods for conducting pre-operational checks to ensure surveillance vehicles are safe and roadworthy

surveillance techniques using a vehicle:

in front of another vehicle

following from behind another vehicle

vehicle consumables and spares and surveillance equipment and stores used when operating surveillance vehicles:

consumables and spares:

brake fluid

fuel

tyres

water

equipment:

binoculars

camera

communications equipment

global positioning system

infrared

laptop computer

mirrors

monopod or tripod

personal protective equipment

power inverter

recording devices

telephoto lens

vehicle

video camera

stores:

changes of clothing

disguises

food, water and toilet fittings

props.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by an RTO for investigations licensing purposes must hold the licence for performing the investigations activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

work instructions and associated documentation, surveillance vehicle and equipment, stores, parts and consumables required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPINV3035 Develop surveillance investigation reports

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3028A Compile investigative report. Updated to meet the Standards for Training Packages

Application

This unit specifies the skills and knowledge required to document and present comprehensive information gathered through covert surveillance. It includes compiling and presenting information and evidence in the required format and verifying its accuracy and reliability according to continuity of evidence and rules of evidence requirements.

A person working at this level would be expected to take responsibility for organising and completing tasks assigned to them without close supervision.

This unit forms part of the licensing requirements for people engaged in investigative services in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Investigative services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Organise and assess surveillance investigation information.	1.1	Obtain and collate information gathered through covert surveillance.
1.2	Assess surveillance information for completeness in accordance with investigative brief and client requirements.
1.3	Assess surveillance timeline of events and recorded observations to verify validity and relevance, and compliance with continuity of evidence requirements.
2	Document and review report contents.	2.1	Use information technologies to write surveillance investigation report in accordance with workplace requirements for content, format and style.
2.2	Edit report to ensure content is accurate and sufficient and source additional information to address identified omissions.
2.3	Check that observations are chronologically sequenced and accurately described according to verifiable evidence.
2.4	Include surveillance point locations and exhibits and ensure attachments are numbered and labelled and referenced in the body of the report.
2.5	Check citations and references are accurate and in the required format.
2.6	Include details of problems encountered or indications that the surveillance operation may be compromised.
3	Finalise surveillance investigation report.	3.1	Finalise report in a format that is free from inconsistencies, and uses a standard of English expression and layout that meets client and workplace requirements.
3.2	Forward report and attachments safely and securely to relevant persons in compliance with evidence management principles.
3.3	Securely store investigation information in a manner that facilitates future retrieval and maintains confidentiality.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to edit text to identify inaccuracies and omissions

writing skills to prepare reports using plain English and factual information.

Unit Mapping Information

Supersedes and equivalent to CPPSEC3028A Compile investigative report.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=7e15fa6a-68b8-4097-b099-030a5569b1ad

Assessment Requirements for CPPINV3035 Develop surveillance investigation reports

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3028A Compile investigative report. Updated to meet the Standards for Training Packages

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by developing three reports presenting information gathered by different covert surveillance investigations from the following list:

a surveillance physical injury report

a surveillance psychological injury report

a profit protection, theft or misappropriation surveillance report

a brand protection surveillance report

a public liability physical injury surveillance report

an income protection physical or psychological surveillance injury report

a general insurance physical injury surveillance report

an asset protection or critical infrastructure surveillance report.

Each report must be supported by daily observation sheets, notes, photographs, video receipts and a final itemised invoice.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when developing surveillance investigation reports:

investigative reporting that may result in breach of confidence, privacy or other offence under legislation

legal and ethical obligations associated with gathering and distributing information gained through covert surveillance

legislative restrictions on the use of recording devices

continuity of evidence and rules of evidence requirements

covert surveillance investigation techniques

format, style and content requirements for surveillance investigation reports

information technologies used to document and present surveillance investigation reports

methods for accurately citing and referencing information contained in surveillance investigation reports

methods for verifying the reliability and authenticity of information gathered through covert surveillance

types of evidence:

circumstantial

direct

documentary

hearsay

opinion

physical.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by an RTO for investigations licensing purposes must hold the licence for performing the investigations activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

information gathered through covert surveillance investigation, information technologies and materials required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=7e15fa6a-68b8-4097-b099-030a5569b1ad

CPPINV4013 Undertake case management of investigations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC4013A Undertake case management of investigations. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to case manage investigations. It includes developing case management plans, assessing and controlling anticipated investigation risks, monitoring investigations and implementing required contingencies. It also includes evaluating investigation outcomes and client satisfaction to identify and recommend improvements to future investigations and service delivery.

This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.

This unit forms part of the licensing requirements for people engaged in investigative services in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Investigative services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Develop case management plan.	1.1	Access and interpret key requirements of legislation, regulations and workplace policies and procedures, including work health and safety, and apply to case management to ensure compliance.
1.2	Obtain and review work instructions and consult with relevant persons to clarify investigation purpose, timeframes and budget.
1.3	Source and analyse intelligence to support investigation and define investigation scope and resource requirements.
1.4	Develop case management plan and schedule activities and resources to effectively conduct investigation to meet work instructions.
1.5	Identify and assess anticipated risks associated with investigation and implement required risk control measures.
1.6	Organise required investigation equipment, resources and technologies according to workplace requirements.
1.7	Plan contingency measures to respond to changing circumstances during investigation.
1.8	Brief relevant persons to explain investigation information and instructions and use questioning and active listening to respond to issues and concerns.
2	Monitor investigation progress.	2.1	Systematically monitor investigation progress against case management plan to ensure service delivery meets client requirements.
2.2	Maintain communication with relevant persons to monitor investigation progress against agreed objectives and discuss and address issues as they arise.
2.3	Monitor expenditure and resource use to ensure investigation objectives are achieved within budget parameters.
2.4	Monitor evidence collection processes to ensure compliance with evidence management principles and requirements for admissible evidence.
2.5	Identify contingencies affecting the investigation and vary the case management plan as required in consultation with relevant persons.
2.6	Compile operational documentation chronologically to provide an ongoing reference for operatives.
3	Review and report investigation outcomes.	3.1	Document and report investigation outcomes to relevant persons within agreed timeframes.
3.2	Seek client feedback on service delivery and review investigation outcomes against case management plan.
3.3	Identify areas for improving future client service and operational outcomes and present recommendations to relevant persons.
3.4	Collate and secure all investigation documentation in a manner that facilitates future retrieval, maintains client confidentiality and meets evidence management requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to use clear explanations, active listening and questioning skills to convey and clarify investigations information

writing skills to document succinct and logically structured case management plans and investigation outcomes using plain English and factual information.

Unit Mapping Information

Supersedes and equivalent to CPPSEC4013A Undertake case management of investigations.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPINV4013 Undertake case management of investigations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC4013A Undertake case management of investigations. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by undertaking case management of three different investigations involving:

at least one covert surveillance operation

at least one factual investigation

identifying a minimum of two contingencies requiring the case management plan to be varied

identifying at least one improvement to client service delivery and one improvement to future investigations.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when undertaking case management of investigations:

regulatory powers provided to investigators under the legislation and acts and omissions that comprise non-compliance or offences

duties of investigators to follow instructions, act in person and act in the interests of the client

key requirements of legislation and regulations associated with:

operational transport

privacy

surveillance, listening and recording devices

taking statements from individuals and groups

workers compensation

licensing requirements for investigative services in Australia

rights of investigative subjects including privacy and protection of reputation

work health and safety including work-related compensation and transport accident requirements for investigators in each jurisdiction

chain of command and communication processes used to monitor investigations

key principles of team dynamics, team leadership and management

investigative practices associated with covert surveillance and factual investigations

methods for briefing investigations information and instructions to individuals and teams

methods for reviewing investigations to identify operational and client service improvements

process of dynamic risk assessment and application of risk management using the hierarchy of controls

sources of evidence gathered through surveillance and factual investigation and methods for:

collecting, preserving and presenting evidence

ensuring continuity of evidence

ensuring chain of custody requirements

complying with evidence management principles

techniques for case managing investigations

typical investigation hazards, risks and emergency situations and the control measures for each

ways that social and cultural differences may be expressed

work scheduling methods.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by an RTO for investigations licensing purposes must hold the licence for performing the investigations activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

legislation, regulations and codes of practice that apply to investigations case management in the jurisdiction of operation

work instructions, investigations equipment, resources and information technologies required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP3001 Comply with ethical practice in real estate

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM3018B Identify risks to agency operations. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to comply with ethical practice in a real estate agency in order to contribute to the quality and effectiveness of agency activities.

The unit applies to support workers in the real estate industry undertaking tasks with at least a moderate degree of autonomy and performing routine activities without close supervision.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Examine ethical practice in work role.	1.1 Identify ethical responsibilities and processes required for work role. 1.2 Identify risks related to not working ethically in the real estate industry. 1.3 Prepare ethical work plan for work role.
2. Comply with ethical practice.	2.1 Perform work role ethically. 2.2 Contribute to workplace discussions on the application of ethical practice in the agency/business.
3. Respond to unethical practice.	3.1 Identify unethical behaviour and breaches of ethical practice. 3.2 Identify agency processes to report unethical behaviour and ethical practice breaches.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria:

reading skills to access and interpret a variety of policies and procedures

organisational skills to incorporate requirements of ethical practice, policies and procedures into own work practices.

Unit Mapping Information

No equivalent unit.

Supersedes but is not equivalent to CPPDSM3018B Identify risks to agency operations.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP3001 Comply with ethical practice in real estate

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM3018B Identify risks to agency operations. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must:

prepare and apply a work plan that incorporates ethical practice

participate in at least 2 workplace discussions related to ethical workplace behaviour

identify and explain the processes to report breaches of ethical practice or unethical behaviour.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

Commonwealth and state or territory legislation, and local government regulations relevant to ethical practice in real estate

ethical practice in real estate and how it is included in workplace policies and procedures

risks of not complying with ethical practice, including risk to the:

business

client

individual worker

processes for:

locating and accessing ethical practice requirements

identifying ethical practice relevant to a given role in the agency

preparing work plans to incorporate ethical practice into work practices

identifying and reporting breaches of ethical practice and unethical behaviour.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

For assessment conducted in the workplace:

a real estate agency workplace, staff and relevant ethical practice documentation

equipment, communication and data access and storage technology.

For assessment in a simulated workplace environment:

materials and equipment meeting the operational requirements for a mid-size real estate practice, including:

ethical practice documentation

a documented breach of compliance or unethical practice

position description that includes detailed roles and responsibilities for a work role

role descriptions for people participating in role-play exercises

documented scenario/s to allow demonstration of incorporation of ethical practice into work practices

equipment, communication and data access and storage technology.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP3002 Communicate effectively to support customer service in real estate

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM3010 Meet customer needs and expectations in the property industry and CPPDSM3019 Communicate with clients in the property industry. Merged to reduce duplication. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to apply effective communication techniques in order to provide customer service as a real estate agency worker.

It includes identifying and confirming support needs, communication techniques, and expectations of internal and external clients; and applying communication techniques to assist with resolving client issues and complaints.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Establish the support needs of internal and external customers and clients.	1.1 Determine support needs of internal and external customers and clients. 1.2 Outline own role and confirm processes for referring clients to appropriate colleagues when support needs are not within scope of own role. 1.3 Maintain professional ethics and confidentiality according to agency policy and procedures.
2. Communicate with clients to support needs.	2.1 Apply techniques to create, build and maintain internal and external communication channels. 2.2 Determine features and benefits of active listening and effective questioning. 2.3 Respond to the preferences, needs and expectations of internal and external clients. 2.4 Prepare written communication according to agency protocols. 2.5 Select and apply communication techniques to seek feedback on sufficiency of information provided.
3. Assist with client issues and complaints.	3.1 Assist clients to fully describe issues and complaints according to agency policy and procedures. 3.2 Resolve simple issues or complaints, or to refer to others, according to agency policy and procedures. 3.3 Record issues, complaints and outcomes according to agency policy and procedures.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

Supersedes but is not equivalent to:

CPPDSM3010 Meet customer needs and expectations in the property industry

CPPDSM3019 Communicate with clients in the property industry.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP3002 Communicate effectively to support customer service in real estate

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM3010 Meet customer needs and expectations in the property industry and CPPDSM3019 Communicate with clients in the property industry. Merged to reduce duplication. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must use communication techniques to support two internal and two external clients by:

identifying and confirming support needs

applying communication techniques for meeting the needs and expectations of internal and external customers and clients

confirming sufficiency of information given

assisting in resolving customer and client issues and complaints.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

Commonwealth and state or territory legislation relating to supporting internal and external clients in real estate

professional ethical standards in real estate relating to supporting internal and external clients in real estate

importance of accurate and complete collection of information about client requirements

techniques for:

creating, building and maintaining strong and effective communication channels with internal and external clients

identifying the preferences, needs and expectations of internal and external clients

explaining the features and benefits of real estate agency services to external clients

using paper-based and technology-based written communications effectively with internal and external clients

recording external client contact details and encouraging commitment to further engagement with the agency

working effectively independently and as a member of a team

collecting comprehensive details of client needs and requirements

collecting comprehensive details of client complaints

referring clients to colleagues

communication techniques:

active listening

using effective questioning and responding to establish rapport

providing opportunities to clarify understanding

questioning and seeking feedback

summarising and paraphrasing to check understanding

using appropriate body language

processes for:

locating and accessing information for clients

collecting information from clients

selecting and using business equipment and technology to assist in supporting clients

ensuring security of information.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment of performance must be undertaken in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to the following:

For assessment conducted in the workplace:

a real estate agency workplace, staff and business documentation relating to supporting internal and external clients

equipment, communication and data access technology required to support internal and external customers.

For assessment in a simulated workplace environment:

details of the support requirements of the internal and external clients specified in the Performance Evidence

materials and equipment meeting the full industry standard for a mid-size real estate agency, including:

documentation relating to:

supporting internal and external clients

receiving complaints

position description including detailed roles and responsibilities for the role to be assumed by the person undergoing assessment

role descriptions for people participating in role-play exercises

equipment, communication and data access technology required for supporting internal and external clients.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP3003 Access and process property information in real estate

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM3006B Collect and process property information and CPPDSM3015B Use and maintain property and client information databases. Merged to reduce duplication. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to access and process property information in a format that is suitable for day-to-day activities.

The unit applies to support workers in the real estate industry undertaking tasks with at least a moderate degree of autonomy and performing routine activities without close supervision.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Review property information requirements.	1.1 Confirm and document task requirements in consultation with relevant people. 1.2 Analyse information requirements and identify sources of information.
2. Access and collate property information.	2.1 Access databases using appropriate search techniques to locate and collect property information. 2.2 Access, retrieve and store required information in compliance with agency processes. 2.3 Collate and organise information according to agency requirements in a format suitable for analysis. 2.4 Check information for clarity, accuracy, currency and relevance.
3. Process information.	3.1 Enter information into databases and check for accuracy. 3.2 Prepare property information report according to agency reporting requirements and style guide. 3.3 Handle and store property information and reports securely, confidentially and according to legislative and agency requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

Supersedes but is not equivalent to:

CPPDSM3006B Collect and process property information

CPPDSM3015B Use and maintain property and client information databases.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP3003 Access and process property information in real estate

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM3006B Collect and process property information and CPPDSM3015B Use and maintain property and client information databases. Merged to reduce duplication. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must create a report of property information for three different types of property.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

Commonwealth and state or territory legislation relating to collecting and processing property information in real estate

ethical standards in real estate relating to collecting and processing property information

importance of accurate and complete property information and the implications of incorrect or incomplete property information

types of property information

processes for:

locating and accessing property information

selecting and using business equipment and technology to access, organise and enter information

ensuring security of information

sources of property information:

internet and intranet

property and customer relationship management (CRM) databases

paper-based records.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

a real estate workplace or simulated workplace, staff and business documentation relating to collecting and processing property information

equipment, communication and data access technology required for collecting and processing property information.

details of three different types of property for which collecting, and processing property information is required

materials and equipment meeting the operational requirements for a mid-size real estate agency, including:

policies and procedures relating to collecting and processing property information and preparing reports

position description including detailed roles and responsibilities for the role to be assumed by the person undergoing assessment

role descriptions for people participating in role-play exercises

equipment, communication and data access technology required for collecting and processing property information.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP3101 Assist in listing and marketing properties for lease

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM3001A Assist in listing properties for lease, CPPDSM3003A Assist in marketing properties for lease and CPPDSM4010A Lease property. Merged to reduce duplication. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to assist with listing and marketing all forms of property for lease as part of a real estate agency property management team.

The unit applies to support workers in real estate undertaking tasks with at least a moderate degree of autonomy and performing routine activities without close supervision.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Assist with appraisal and listing.	1.1 Record client requirements for management of property for lease and request from client, any other information required for appraisal. 1.2 Use comparable property details to collate information, draft appraisal report and send draft report to appropriate personnel for finalising. 1.3 Schedule and document property inspection and appraisal meeting. 1.4 Prepare listing documents for consideration by property management staff before presentation to client. 1.5 Gather and prepare information for entry in property and client databases according to agency practices, legislative requirements and privacy guidelines.
2. Prepare to market property for lease.	2.1 Prepare a draft marketing plan using marketing media and activities. 2.2 Prepare property descriptions and select images for print and electronic distribution for consideration by property management staff. 2.3 Amend and finalise draft plan after feedback from property management staff. 2.4 Prepare schedule of marketing activities and notify property management staff.
3. Support team in marketing property for lease.	3.1 Undertake marketing activities according to marketing plan and instructions from property management staff. 3.2 Provide requested information to potential tenants about the property and leasing arrangements. 3.3 Refer any questions or requests from potential tenants outside own scope to property management staff.
4. Provide follow-up service.	4.1 Gather and organise information for property management staff to facilitate provision of follow-up service to client and potential tenants in according to agency practice. 4.2 Obtain stakeholder feedback to support the property management service.
5. Review marketing activities.	5.1 Gather and document feedback about listing and marketing activities from client and potential tenants. 5.2 Review feedback with property management staff to improve future practise.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria:

reading skills to access and analyse client, buyer and property information and to organise database entries

writing skills to use descriptive wording, editing and grammar to compose property descriptions

analysis skills and checking skills to ensure accuracy of information, records and database reports

technological skills to operate databases and to create, store, backup and retrieve data and to produce reports

interpersonal and team work skills to work effectively with other people.

Unit Mapping Information

No equivalent unit.

Supersedes but is not equivalent to:

CPPDSM3001A Assist in listing properties for lease

CPPDSM3003A Assist in marketing properties for lease

CPPDSM4010A Lease property.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP3101 Assist in listing and marketing properties for lease

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM3001A Assist in listing properties for lease, CPPDSM3003A Assist in marketing properties for lease and CPPDSM4010A Lease property. Merged to reduce duplication. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must assist in listing and marketing two different types of property for lease and reviewing stakeholder feedback at the conclusion of the process.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

Commonwealth and state or territory legislation and local government regulations relating to listing and marketing properties for lease

ethical standards in real estate relating to listing and marketing properties for lease

sources of property and client information

types of databases used in real estate

processes for:

data entry and retrieval techniques

file storage and backup

production of reports

search techniques

data security

information stored in real estate databases.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

a real estate agency workplace or simulated workplace, staff and business documentation relating to listing and marketing properties for lease

equipment, communication and data access and storage technology required for listing and marketing properties for lease

materials and equipment meeting the operational requirements for a real estate agency, including:

policies, procedures, forms and records relating to listing and marketing properties for lease

position description including detailed roles and responsibilities for the role to be assumed by the person undergoing assessment

role descriptions for people participating in role-play exercises

simulated realistic internet and social media presence

simulated property and client databases

details of two properties for lease, including a portfolio of issues with each property that must be considered in preparing the draft appraisal reports.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP3102 Assist in listing and marketing properties for sale

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM3002A Assist in listing properties for sale and CPPDSM3004A Assist in marketing properties for sale. Merged to reduce duplication. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to assist with listing and marketing all forms of property for sale as part of a real estate agency sales team.

The unit applies to support workers in real estate undertaking tasks with at least a moderate degree of autonomy and performing routine activities without close supervision.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Assist with property appraisal and listing.	1.1 Record client requirements for property for sale and request from client, any other information required for appraisal. 1.2 Use comparable property details to collate information, draft and finalise appraisal report and send draft report to appropriate personnel for finalising. 1.3 Schedule and document property inspection and appraisal meeting. 1.4 Prepare listing documents for consideration by sales staff before presentation to client. 1.5 Gather and prepare information for entry in property and client databases according to agency practice, legislative requirements and privacy guidelines.
2. Prepare to market property for sale.	2.1 Prepare draft marketing plan using marketing media and activities. 2.2 Prepare property descriptions and select images for print and electronic distribution for consideration by sales team. 2.3 Amend and finalise draft plan after feedback from sales team. 2.4 Prepare schedule of marketing activities and notify property sales team.
3. Support team in marketing property for sale.	3.1 Undertake marketing activities according to marketing plan and instructions from property sales staff. 3.2 Provide requested information to potential buyers about the property and sales arrangements. 3.3 Refer any questions or requests from potential buyers outside own scope to property sales staff.
4. Provide follow-up service.	4.1 Gather and organise information for property sales team to facilitate provision of follow-up service to client and potential buyers according to agency practice. 4.2 Obtain stakeholder feedback to support the property sales service.
5. Review marketing activities.	5.1 Gather and document feedback about listing and marketing activities from client and potential buyers. 5.2 Review feedback with sales staff to improve future practise.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria:

reading skills to access and analyse client, buyer and property information and to organise database entries

analysis skills and checking skills to ensure accuracy of information, records and database reports

technological skills to operate databases and to create, store, backup and retrieve data and to produce reports

interpersonal and team work skills to work effectively with other people.

Unit Mapping Information

No equivalent unit.

Supersedes but is not equivalent to:

CPPDSM3002A Assist in listing properties for sale

CPPDSM3004A Assist in marketing properties for sale.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP3102 Assist in listing and marketing properties for sale

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM3002A Assist in listing properties for sale and CPPDSM3004A Assist in marketing properties for sale. Merged to reduce duplication. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must assist in listing and marketing two different types of property for sale and reviewing stakeholder feedback at the conclusion of the process.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

Commonwealth and state or territory legislation and local government regulations relating to listing and marketing properties for sale

ethical standards in real estate relating to listing and marketing properties for sale

sources of property and client information

types of databases used in real estate

processes for:

data entry and retrieval techniques

file storage and backup

production of reports

search techniques

data security

information stored in real estate databases.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

For assessment conducted in the workplace:

a real estate workplace, staff and business documentation relating to listing and marketing properties for sale

equipment, communication and data access and storage technology required for listing and marketing properties for sale.

For assessment in a simulated workplace environment:

materials and equipment meeting the operational requirements for a real estate agency, including:

policies, procedures, forms and records relating to listing and marketing properties for sale

position description including detailed roles and responsibilities for the role to be assumed by the person undergoing assessment

role descriptions for people participating in role-play exercises

simulated realistic internet and social media presence

simulated property and client databases

equipment, communication and storage technology required for listing and marketing properties for sale

details of two properties for sale, including a portfolio of issues with each property that must be considered in preparing the draft appraisal reports.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP3103 Assist with the sale of properties

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes and is equivalent to CPPDSM3005A Assist with the sale of properties. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to assist with the sale of all forms of property by private treaty or auction as part of a sales team.

It includes assisting with property inspections, sales presentations and preparing for auctions.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Assist with property inspections.	1.1 Confirm details of property inspections with appropriate persons. 1.2 Assist members of sales team in planning, preparing and conducting property inspections. 1.3 Communicate effectively with prospective buyers to answer questions fully or refer query to appropriate person. 1.4 Contribute to sales team review of property inspection.
2. Prepare for delivery of property sales presentation.	2.1 Use effective interpersonal communication techniques to clarify buyer requirements and to respond to buyer questions and concerns. 2.2 Prepare materials to assist with sale of property. 2.3 Confirm details of appointment for sales presentation. 2.4 Assist sales team members in delivering sales presentation. 2.5 Contribute to sales team review of sales presentation.
3. Assist with follow-up service.	3.1 Research and prepare information for sales team follow-up service for seller and prospective buyers. 3.2 Assist sales team to follow-up seller and prospective buyers.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPDSM3005A Assist with the sale of properties.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP3103 Assist with the sale of properties

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes and is equivalent to CPPDSM3005A Assist with the sale of properties. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must assist with the sale process for two different properties in real estate.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

Commonwealth, and state or territory legislation and local government regulations relating to assisting with the sale of properties in real estate

ethical standards in real estate relating to property sales

consumer protection principles that impact on the sale of property

cooling off provisions

false representations and misleading conduct in relation to the sale of property

secret commissions

general legal principles that impact on property law relating to the sale of property

requirements of property buyers

methods of planning, preparing and conducting property inspections

methods of sale of property

types of assistance required in property sales:

addressing concerns of key decision makers

arranging to gather requested information for buyer

displaying selling features of property

providing agency promotional material

providing comparable sales information

providing information on market conditions

responding to client questions

taking notes of buyer questions and requests for information

techniques for identifying needs and motivation of buyers

techniques for effective interpersonal communication:

active listening

providing an opportunity for the seller or buyer to clarify their understanding of the sales process

questioning and seeking feedback from the seller or buyer to confirm own understanding of their needs and expectations

summarising and paraphrasing to check understanding of seller and buyer message

using appropriate body language.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

For assessment conducted in the workplace:

a real estate agency workplace, staff and business documentation relating to the sale of property

equipment, communication and data access and storage technology required to assist with the sale of property in real estate.

For assessment in a simulated workplace environment:

materials and equipment meeting the full industry standard for a mid-size real estate agency, including:

comprehensive business plans, strategies, policies, procedures, forms and records including:

agenda and notes of sales team meetings relating to property sales

feedback and complaints registers, including resolutions of complaints about property sales and results from analysis of feedback

database/s, including simulated sets of records of current and recent listings, sales reports, and comprehensive sales data

position descriptions for all sales team employees including detailed roles and responsibilities

position description including detailed roles and responsibilities for the role to be assumed by the person undergoing assessment

role descriptions for people participating in role-play exercises

simulated realistic internet and social media presence

equipment, communication and data access and storage technology required to assist with the sale of property in real estate.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP3104 Assist with maintaining and protecting condition of managed properties

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes and is equivalent to CPPDSM3008A Maintain and protect condition of managed properties. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to inspect managed properties, prepare inspection reports, and implement required repairs and maintenance.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Determine inspection requirements.	1.1 Determine purpose and type of managed property inspection according to landlord’s requirements and agency practice. 1.2 Identify critical aspects requiring inspection from property documentation and legislative requirements. 1.3 Negotiate and establish inspection procedure and time line. 1.4 Coordinate access arrangements according to agency practice and legislative requirements.
2. Assist with inspection of property.	2.1 Analyse property condition against market expectations of normal wear and tear and legislative requirements for the maintenance of leased property. 2.3 Identify and seek assistance with situations requiring specialist advice as required and according to agency practice.
3. Report inspection findings.	3.1 Record inspection findings in a format suitable for analysis and dissemination. 3.2 Support inspection conclusions with verifiable evidence. 3.3 Distribute inspection report according to client and agency requirements.
4. Manage repairs to managed properties.	4.1 Identify appropriate tradespeople from practice database to complete required repairs or maintenance. 4.2 Arrange completion of repairs and maintenance according to management agreement, landlord instructions and legislation. 4.3 Check completed repairs or maintenance are to required standard, and follow-up if additional work is required. 4.3 Prepare and supply report on repair and maintenance work to landlord on completion of work.
5. Maintain maintenance documentation.	5.1 Support property management team to advise landlord of expected future maintenance requirements and costs. 5.2 Discuss benefits of systematic, planned preventative maintenance programs with landlord. 5.3 Maintain accurate records of property maintenance. 5.4 Assist with preparing regular reports to landlord on property condition and options for protecting asset value.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPDSM3008A Maintain and protect condition of managed properties.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP3104 Assist with maintaining and protecting condition of managed properties

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes and is equivalent to CPPDSM3008A Maintain and protect condition of managed properties. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must support the property manager in the maintenance and protection of the condition of two managed properties.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

Commonwealth and state or territory legislation and local government regulations relating to maintaining and protecting condition of managed properties in real estate

ethical standards in real estate relating to maintaining and protecting condition of managed properties

types of property documentation

verifiable evidence of property inspections:

inspection checklists, records and notes

processes for:

planning, organising and conducting property inspections

techniques for effective interpersonal communication:

active listening

providing opportunities for clarification of understanding

questioning and seeking feedback

summarising and paraphrasing to check understanding using appropriate body language.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

a real estate agency workplace, staff and business documentation relating to maintaining and protecting condition of managed properties

equipment, communication and data access and storage technology required for maintaining and protecting condition of managed properties

two managed properties for which maintaining and protecting condition is required

information about accessing the properties using industry processes, including:

agreements

building codes

checklists

contracts

licences

permits

plans

previous inspection reports

specifications

materials and equipment meeting the operational requirements for a mid-size real estate agency, including:

policies, procedures, forms and records relating to maintaining and protecting condition of managed properties

position description including detailed roles and responsibilities for the role to be assumed by the person undergoing assessment

role descriptions for people participating in role-play exercises.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP3105 Assist with property inspection

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM3011 Monitor building facilities and CPPDSM3014A Undertake property inspection. Merged to reduce duplication. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to assist with the inspection of property for condition and compliance with approved requirements.

The unit applies to support workers in real estate undertaking tasks with at least a moderate degree of autonomy and performing routine activities without close supervision.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Prepare for property inspection.	1.1 Determine purpose and type of property inspection according to client requirements and agency practice. 1.2 Prepare property documentation required for property inspection. 1.3 Negotiate and establish inspection procedure and time line. 1.4 Coordinate access arrangements people according to agency practice and legislative requirements.
2. Assist with property inspection.	2.1 Implement procedures for property inspection, including key control, according to agency practice. 2.2 Provide support to identify and record property condition details. 2.3 Assist in identifying situations requiring specialist advice according to agency practice.
3. Report property inspection findings.	3.1 Record inspection findings in a format suitable for analysis and dissemination. 3.2 Support inspection conclusions with evidence. 3.3 Distribute inspection report according to client and agency requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

Supersedes but is not equivalent to:

CPPDSM3011 Monitor building facilities

CPPDSM3014A Undertake property inspection.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP3105 Assist with property inspection

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM3011 Monitor building facilities and CPPDSM3014A Undertake property inspection. Merged to reduce duplication. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must assist in completing inspections on two properties and prepare an inspection report in each case.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

Commonwealth and state or territory legislation and local government regulations relating to undertaking property inspection in real estate

ethical standards in real estate relating to undertaking property inspection in real estate

inspection purposes

verifiable evidence of property inspections:

inspection checklists, records and notes

processes for:

planning, organising and conducting property inspections

establishing and using databases

selecting and using business equipment and technology to access, organise and store information

ensuring security of information

techniques for effective interpersonal communication:

active listening

providing opportunities for clarification of understanding

soft questioning and seeking feedback

summarising and paraphrasing to check understanding using appropriate body language.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

a real estate workplace, staff and business documentation relating to undertaking property inspections

equipment, communication and data access and storage technology required for undertaking property inspections

two properties for which undertaking property inspection is required

detailed information about accessing each property including:

agreements

building codes

checklists

contracts

licences

permits

plans

previous inspection reports

specifications

materials and equipment meeting the operational requirements for a mid-size real estate agency, including:

policies, procedures, forms and records relating to undertaking property inspection

position description including detailed roles and responsibilities for the role to be assumed by the person undergoing assessment

role descriptions for people participating in role-play exercises.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4001 Prepare for professional practice in real estate

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM3009 Maintain workplace safety in the property industry and CPPDSM3016 Work in the property industry. Merged to reduce duplication.

Application

This unit specifies the skills and knowledge required to understand the personal and legislative requirements of professional practice in real estate.

It includes expressing a thorough understanding of the business structures, regulatory framework, codes of practice and professional development pathways within real estate.

This unit applies to people currently working in or seeking to work in real estate.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Explain real estate agency functions and business structure.	1.1	Explain the services offered by real estate agents.
1.2	Identify parties to real estate transactions.
1.3	Identify and explain the agency-principal relationship
1.4	Research and record forms of real estate business ownership and organisational structures.
1.5	Research and record roles and responsibilities of key personnel in real estate, including agency principals/agent in charge/or person in effective control.
2	Interpret professional practice guidelines.	2.1	Analyse key legislation and explain its relevance to own work role.
2.2	Interpret and explain equal opportunity and anti-discrimination principles and laws and how these apply to real estate activities in the state or territory of operation.
2.3	Analyse and explain codes of practice relevant to the real estate industry.
2.4	Identify the regulator for real estate activities in the state or territory of operation and explain their role in the industry.
2.5	Identify industry bodies for real estate in the state or territory of operation and explain their role in the industry.
2.6	Research and record licensing and eligibility requirements for real estate personnel, including required qualifications in the state or territory of operation.
3	Explain employment opportunities in the real estate industry.	3.1	Research and explain potential employment arrangements for real estate in the state or territory of operation.
3.2	Analyse National Employment Standards and record employer and employee rights and responsibilities regarding conditions of employment.
3.3	Examine and explain standard terms and conditions for employment in real estate.
4	Examine communication skills.	4.1	Research communication strategies used to build client relationships.
4.2	Identify and explain communication strategies which can be used to address client complaints.
5	Identify professional development pathways within real estate.	5.1	Research and explain regulatory requirements for continuing professional development for real estate personnel.
5.2	Identify and record opportunities and priorities for continuing professional development.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

Supersedes but is not equivalent to:

CPPDSM3009 Maintain workplace safety in the property industry

CPPDSM3016 Work in the property industry.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4001 Prepare for professional practice in real estate

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM3009 Maintain workplace safety in the property industry and CPPDSM3016 Work in the property industry. Merged to reduce duplication.

Performance Evidence

To demonstrate competency in this unit, a person must produce a report that covers:

the real estate agency functions and business structure

the regulatory framework, regulator and industry bodies in the state or territory of operation

the licensing requirements and responsibilities of:

the real estate licensee in charge or person who has effective control of the office

two other agency roles (at least one is to be a regulated role)

the terms and conditions of employment in real estate.

details of at least 3 different employment opportunities in the real estate industry.

details of at least 3 different communication strategies that can be used with clients.

at least 2 professional development pathways within real estate.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

clients of real estate services

vendors/sellers

purchasers/buyers

landlords/rental provider/lessee

tenants/renter

other parties to the real estate transaction

services provided as apart of real estate activities

residential sales

residential property management

property management business development

commercial/industrial/retail property management

commercial/industrial/retail sales

auctioneering

buyer’s agent

stock and station agent

business broker

legislation applying to real estate activities in the state or territory of operation

real estate licensing and regulation in the state or territory of operation

role and function of the regulator in the state or territory of operation

ethical and conduct standards in the state or territory of operation

key principles and provisions of equal opportunity and anti-discrimination

role and function of real estate professional and industry bodies

real estate agency structure

forms of ownership

roles and responsibilities of agency personnel

licensing and continuing professional development requirements for real estate agents in the state or territory of operation

residential sales

residential property management

property management business development

commercial/industrial/retail property management

commercial/industrial/retail sales

auctioneering

buyer’s agent

stock and station agent

business broking

licensing limitations

licensing lending

unlicensed trading

arrangements for employment in real estate

terms and conditions

rights and responsibilities of employer

rights and responsibilities of employees

communication skills required for professional practice in real estate

communication strategies for responding to client complaints.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

regulator and licensing requirements for the state or territory of operation

qualification and professional development requirements for real estate roles

real estate employment terms and conditions

real estate professional practice codes of conduct.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4002 Access and interpret ethical practice in real estate

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4007A Identify legal and ethical requirements of property management to complete agency work, CPPDSM4008A Identify legal and ethical requirements of property sales to complete agency work, CPPDSM4015B Minimise agency and consumer risk and CPPDSM4057 Monitor a safe workplace in the property industry. Merged to reduce duplication. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to work ethically in real estate.

It includes expressing a thorough understanding of ethical standards in real estate.

This unit supports real estate professionals in reducing financial and reputational risks, in meeting consumer protection standards, and in dealing responsibly with ethical breaches and challenges.

This unit applies to people currently working in or seeking to work in real estate.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Analyse ethical practice in real estate.	1.1	Research and examine the foundation for ethical practice applicable to real estate and its relationship to ethical behaviour.
1.2	Explain ethical consideration in personal decision-making.
1.3	Analyse and examine statutory and industry standards, codes of practice or codes of conduct in relation to ethical practice in real estate.
2	Interpret consumer protection requirements in real estate.	2.1	Access, read and interpret consumer protection requirements in real estate to identify risks. risks to consumer risk to agency risk to industry personal risk.
2.2	Explain the impact of fraudulent activities on consumer and agency.
3	Source and review ethical practices in real estate.	3.1	Source and review statutory and industry standards and codes of practice or codes of conduct for ethical practice in real estate.
3.2	Describe ethical practice standards for privacy, confidentiality and security of customer information.
3.3	Review and explain ethical standards for: privacy, confidentiality and security of customer information disclosure of material facts, conflict of interest and referrals price guide recommendations.
3.4	Describe communication strategies for clear representations of consumer rights and responsibilities, and complaints resolution processes.
3.5	Demonstrate appropriate communication strategies for ethical practice in relationships with customers, clients and external agencies.
4	Examine strategies to resolve concerns	4.1	Research and record sources of specialist advice about ethical practice in real estate.
4.2	Explain strategies to respond to concerns about discrepancies between personal or agency practice and real estate ethical practice standards.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes but is not equivalent to:

CPPDSM4007A Identify legal and ethical requirements of property management to complete agency work

CPPDSM4008A Identify legal and ethical requirements of property sales to complete agency work

CPPDSM4015B Minimise agency and consumer risk

CPPDSM4057 Monitor a safe workplace in the property industry.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4002 Access and interpret ethical practice in real estate

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4007A Identify legal and ethical requirements of property management to complete agency work, CPPDSM4008A Identify legal and ethical requirements of property sales to complete agency work, CPPDSM4015B Minimise agency and consumer risk and CPPDSM4057 Monitor a safe workplace in the property industry. Merged to reduce duplication. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must access a published real estate industry prosecution where consumer protection requirements were breached and develop a report that includes:

a description of the unethical practice

an explanation of how the unethical practice relates to consumer protection requirements

an explanation of real estate ethical standards and codes of conduct or codes of practice related to the prosecution, including those that could have been applied and would demonstrate ethical practice

options available to respond to a discrepancy between unethical practice and ethical practice standards including sources of specialist advice.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

principles of ethical practice and their application in real estate:

client protection

client focus

fairness

honesty

respect

clear communication

professional courtesy

confidentiality, security of information and privacy

risks to clients, agency, industry, community and self, arising from real estate transactions and fraudulent activities

legislation relevant to real estate agent practices and consumer protection in the state or territory:

real estate agents and licensing

property sales and management

privacy

fair trading and consumer protection

discrimination

work health and safety/occupational health and safety

environmental (sustainability)

employment and industrial relations

foreign investment

secret commissions

codes and standards for ethical practice in real estate

penalties for breaches of codes and standards for ethical practice in real estate

ethical practice in real estate:

maintaining and developing industry qualifications, licences, competency and currency

maintaining knowledge of relevant legislation and truly demonstrating this knowledge in real estate activities and transactions

complying with fiduciary duty and obligations

acting with honesty, fairness and professionalism

exercising skill, care and diligence

acting in the best interest of clients

following principal’s instructions unless unlawful

maintaining confidentiality and security of information

obtaining and acting according to client authority and instructions

maintaining independence and disclosing and managing potential conflicts of interest

disclosing real and potential conflicts of interest, including disclosing material particulars or material facts, beneficial interests, commission, rebates

making sure advertising and communications are not false or misleading

using clear communication in all dealings with all parties to the real estate transaction, including providing written documents and signed documents

behaviours considered unethical

strategies to respond to concerns and discrepancies between personal or agency practice and real estate standards for ethical practice

role of procedures, forms and documents in managing risk of unethical practice

sources of advice about ethical practices:

industry bodies

regulators

technical experts

communication strategies for responding to client complaints.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

case notes and details of prosecutions within real estate relating to unethical practices and breaches of consumer protection standards

real estate, fair trading and consumer protection legislation in the state or territory of operation, including offences and penalties

statutory and industry standards for ethical practice in real estate, including codes of conduct or codes of practice

sample industry standard forms and documents that support ethical practice in real estate transactions.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4003 Access and interpret legislation in real estate

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes and is equivalent to CPPDSM4002A Apply knowledge of state or territory legislative and regulatory framework to complete agency work. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to identify, access and interpret legislation relevant to work in real estate.

It includes developing an understanding of the legislative framework, its structure and the impact of legislation on work in real estate.

This unit applies to people currently working in or seeking to work in real estate.

The unit is particularly relevant when people seek to relocate and resume practice in a different state or territory or to offer different real estate industry services.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Interpret legislation.	1.1	Identify and explain common problems with interpreting legislation and consequences for misinterpreting legislation.
1.2	Identify and interpret guidance material to support interpretation of legislation.
1.3	Identify and analyse legislation relevant to real estate activities.
1.4	Explain the role of regulators in relation to the legislation.
2	Maintain knowledge of current legislation.	2.1	Identify own responsibility to access, read, interpret and apply legislation to real estate operations.
2.2	Identify and apply techniques to access current and point-in-time versions of legislation.
2.3	Identify and apply techniques for tracking changes and amendments to legislation.
3	Identify processes to resolve concerns.	3.1	Examine and record processes to investigate discrepancies in application of legislation.
3.2	Examine and record processes to respond to discrepancies between personal or agency practice and current legislation.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPDSM4002A Apply knowledge of state or territory legislative and regulatory framework to complete agency work.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4003 Access and interpret legislation in real estate

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes and is equivalent to CPPDSM4002A Apply knowledge of state or territory legislative and regulatory framework to complete agency work. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must:

access and analyse at least two pieces of legislation that apply to real estate in the state or territory of operation and provide a report to include:

full titles of legislation

the purpose of each of the pieces of chosen legislation

the key components of the pieces of chosen legislation

two breaches specified within the legislation and the penalties for each breach

how to identify the currency of the chosen legislation

explain the process for addressing discrepancies in the application of legislation for personal or agency practice.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

sources of legislation applying to real estate operations in the state or territory of operation

legal framework in Australia and the state or territory of operation:

common law

contract law

equity law

statute law

key components of legislation:

Acts

regulations

amendments

mandatory codes of practice

schedules

appendices

structure of legislation:

long title

short title

commencement

application

contents

definitions

headings

parts

divisions and subdivisions

clauses and subclauses

schedules and appendices

legislation relevant to real estate in the state or territory of operation and roles, including Commonwealth and state or territory legislation:

real estate agents, licensing and conduct

property sales and management

privacy

fair trading and consumer protection

anti-discrimination and equal opportunity

work health and safety/occupational health and safety

environmental (sustainability)

employment and industrial relations

planning and zoning

foreign investment

secret commissions

interrelationship between pieces of legislation

key principles for reading and interpreting legislation:

aids to interpret legislation:

external: interpretations of legislation, Acts, Hansard/parliamentary papers, legal dictionaries and previous judicial interpretations

internal: objectives, legislation to be accessed as a whole, definitions and interpretation sections in legislation, headings and margin notes

language conventions and expressions:

and/or

gender

hierarchy

includes

may, should and must

reading rules:

context

golden

literal

mischief

purposive

express mention of one thing to the exclusion of another

words interpreted through their connection with other words

words with the same meaning

regulators relevant to real estate in the state or territory of operation and their role

breaches of legislation and penalties in the state or territory of operation

value of penalty units in the state or territory of operation

relationship between real estate codes of practice and codes of conduct and legislation applying to real estate operations

responsibility of persons working in real estate to maintain current knowledge of legislation

techniques to identify and track changes to legislation, including point-in-time versions and current versions

sources of advice about legislation applying to real estate in the state or territory of operation

processes to respond to concerns, conflicts and discrepancies relating to applying legislation to real estate activities in the state or territory of operation

communication strategies for responding to client complaints.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

online databases for legislation relevant to real estate in the state or territory of operation

websites and online databases for regulators relevant to real estate activities in the state or territory of operation

current legislation and legislation guidance material relevant to real estate in the state or territory of operation, including legislation for consumer protection.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4004 Establish marketing and communication profiles in real estate

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 15.2. Performance Criteria revised in Element 4 to remove duplication.
Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes and is equivalent to CPPDSM4005A Establish and build client-agency relationships. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to develop marketing and communication profiles in real estate.

It includes understanding methods for marketing and communicating, clarifying type, value and purpose of different communication activities and developing a personal profile for marketing and communication in real estate.

This unit applies to people currently working in or seeking to work in real estate.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Interpret marketing and communication channels.	1.1	Identify and analyse the intent, purpose and relationship between marketing and communication channels.
1.2	Explain the role of marketing and communication in client and community engagement.
1.3	Identify and explain ethical practice considerations in marketing and communication.
1.4	Interpret the role of marketing and communication in client, customer and community engagement.
2	Develop a personal profile.	2.1	Examine general expectations of clients for a real estate service.
2.2	Record alignment between personal practice and client expectations.
2.3	Explain the importance of personal profile in attracting potential clients.
2.4	Create an ethical personal profile for marketing and communication purposes.
2.5	Record ways of resolving outstanding matters arising from client expectations.
3	Examine client engagement practices for marketing property	3.1	Examine general expectations of clients for property marketing.
3.2	Research and explain how a property is represented to appeal to a client.
3.3	Analyse and record the alignment between the property profile and marketing approach.
4	Examine marketing and communication channels for community engagement.	4.1	Identify and analyse community expectations for real estate marketing and communications.
4.2	Identify and analyse methods used by an agency to engage the community.
4.3	Analyse and explain the alignment between an agency marketing and communication approach and community expectations.
4.4	Identify the risks to the agency of poor marketing and communication practices and possible strategies to minimise the risks.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPDSM4005A Establish and build client-agency relationships.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4004 Establish marketing and communication profiles in real estate

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 15.2. Performance Criteria revised in Element 4 to remove duplication.
Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes and is equivalent to CPPDSM4005A Establish and build client-agency relationships. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must develop 3 marketing and communication profiles. These profiles must include:

1 designed to engage the community for an agency

1 individual personal profile designed to attract potential clients

1 marketing profile for a property designed to engage clients.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

real estate services:

sales

property management

lease

auction

buyers’ agent

stock and station agent

business broking

general expectations of clients and community

types of marketing and communication in real estate

methods for marketing and communicating:

the agent to the client

the property to the client

the agency to the community

ethical practice in marketing and communication in real estate

legal obligations in marketing and communication in real estate

marketing and communication techniques:

profiling of people and environment

target market analysis

analysis of factors, including location, competition, opportunities

purposes of personal, property and agency profiles

communication strategies for responding to client complaints.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

at least one example of a marketing and communication profile for a property

at least one example of an agency marketing and communication document.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4005 Prepare to work with real estate trust accounts

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4006A Establish and manage agency trust accounts and CPPDSM4080A Work in the real estate industry. Merged to reduce duplication. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to work with real estate trust accounts within established agency controls.

This unit applies to people currently working in or seeking to work in the real estate industry.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Examine trust accounts.	1.1	Analyse legislation relating to the operation of trust accounts in real estate.
1.2	Explain the purpose of trust accounts in real estate.
1.3	Analyse regulatory requirements for the operation of trust accounts, including manual and electronic operating systems.
2	Identify established controls applicable to real estate trust account transactions.	2.1	Explain the roles and responsibilities of real estate personnel for trust account activities, including referral of issues.
2.2	Explain scope and limitations of own role for trust account activities.
2.3	Analyse licensee-in-charge responsibilities for trust account transactions, including audits.
2.4	Explain impacts on clients and agency of inaccuracies in trust account and of trust account fraud.
3	Explain common inaccuracies in trust account transactions.	3.1	Explain standard transactions that occur in real estate trust accounts.
3.2	Explain common sources of inaccuracies in trust account transactions and the processes to address these.
3.3	Outline monthly trust account processes required by legislation in the state or territory of operations.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

Supersedes but is not equivalent to:

CPPDSM4006A Establish and manage agency trust accounts

CPPDSM4080A Work in the real estate industry.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4005 Prepare to work with real estate trust accounts

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4006A Establish and manage agency trust accounts and CPPDSM4080A Work in the real estate industry. Merged to reduce duplication. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must:

explain the purpose of trust accounts in real estate

review at least 5 trust transactions, and for each transaction determine who, within established agency processes, has the scope of responsibility for executing the transaction

review documents relating to end of month processing and identify key components that are required by legislation in the state or territory of operation.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

difference between trust money and general business trading money

different types of trust money

purpose of trust accounts in real estate

types of real estate trust accounts in the state or territory of operation

legal and regulatory framework for real estate trust accounts

impact on client confidence and agency brand resulting from breaches to trust account transaction processes and fraudulent activities

standard transactions made with trust accounts:

deposits, including cash, cheque, electronic funds transfer and direct deposits

withdrawals, including cheque and electronic funds transfer

entries to journals and ledgers

balances and reconciliations

reports and statements

receiving, receipting and banking trust moneys

actions required where a trust account is overdrawn or compromised, or discrepancies are identified

established industry processes to maintain trust account integrity, security, confidentiality and privacy

role and functions of trust accounting software packages

purpose of internal and external audits

scope and limitations of own role in working with real estate trust accounts.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

receipts

banking processes and procedures

client disbursements

office expenses

established industry procedures for trust account transactions

regulator and licensing requirements for trust account transactions

summary of offences and penalties for breaches of trust account requirements

sources of further information about real estate trust accounts.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4101 Appraise property for sale or lease

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4003A Appraise property, CPPDSM4012A List property for sale, CPPDSM4025A Advise on performance of asset, CPPDSM4030A Appraise rural property and CPPDSM4064A Participate in research of property investment. Merged to reduce duplication. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to appraise residential property for sale or lease.

It includes selecting appraisal method/s and recommending appraisal price of property for sale or lease.

This unit does not include establishing a formal property valuation.

This unit applies to people currently working in or seeking to work in real estate who apply a knowledge of legislative and compliance requirements, ethical standards and consumer preferences to manage real estate operations.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Prepare for property appraisal.	1.1	Identify and apply regulatory and legislative requirements of the property appraisal process.
1.2	Confirm and document client requirements and expectations for property appraisal.
1.3	Obtain and document agreement to proceed with property appraisal.
1.4	Confirm and record property ownership, attributes and features relevant to property to be appraised.
2	Research and analyse property market conditions and property attributes.	2.1	Select appraisal methods suitable for the property type and location.
2.2	Inspect property and location.
2.3	Identify and document market conditions and indicators for sale or lease price.
2.4	Collate source documents and information to support property appraisal.
2.5	Analyse information to determine market indicators and expected price range or rental value for property.
2.6	Identify sources of specialist advice to assist appraisal as required.
3	Prepare and present appraisal report.	3.1	Prepare property appraisal report.
3.2	Present property appraisal report to client.
3.3	Obtain and document feedback from client on property appraisal report.
3.4	Maintain documented evidence from appraisal activities to ensure confidentiality of information.
3.5	Analyse feedback from client to inform future presentations.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

Supersedes but is not equivalent to:

CPPDSM4003A Appraise property

CPPDSM4012A List property for sale

CPPDSM4025A Advise on performance of asset

CPPDSM4030A Appraise rural property

CPPDSM4064A Participate in research of property investment.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4101 Appraise property for sale or lease

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4003A Appraise property, CPPDSM4012A List property for sale, CPPDSM4025A Advise on performance of asset, CPPDSM4030A Appraise rural property and CPPDSM4064A Participate in research of property investment. Merged to reduce duplication. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must appraise two different types of properties in the same geographical area for two different appraisal purposes.

At least one property must be chosen from the type of property list below:

rural

residential

commercial

industrial

retail.

At least one appraisal purpose must be chosen from the list below:

sale

lease

development site

transfer of title

agistment

investment.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

role of the agent and real estate personnel in providing property appraisal, price range and rental value recommendation

professional and ethical practices associated with property appraisals

property appraisal:

purpose of appraisal

appraisal methods

difference between appraisal and valuation

factors influencing comparison of properties

market value, including forces that impact on value

risks and risk management strategies associated with property appraisal

agency forms and documentation associated with property appraisal and reasons for maintaining documentation

process to determine price range or rental value:

local market factors

return on property investment

economic, political and social factors

leasing or sales market conditions

supply and demand

future development

property attributes:

building construction

aesthetic and design features

faults and hazards

building improvements and modifications

property condition and presentation

heating, cooling and ventilation systems

energy efficiency and building sustainability ratings

compliance with regulatory requirements

sources of information:

specialist advice

market conditions

land and environmental protection plans

local and state regulations

property portals

communication strategies for responding to client complaints.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

property records and portals

market indicator information

procedures and documents for property appraisals

details of two properties for appraisal.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4102 Market property

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4014A Market property for sale, and CPPDSM4061A Obtain prospects for listing. Merged to reduce duplication. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to market property for sale or lease.

It includes interpreting a property appraisal report, negotiating an agreed marketing plan for a property with clients, preparing marketing materials, securing marketing resources, implementing marketing activities, accessing and using agency data on target markets, reviewing effectiveness of the marketing plan and activities and reporting on the effectiveness of marketing activities.

This unit applies to people currently working in or seeking to work in real estate.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Establish marketing plan.	1.1	Reference property appraisal report to identify property attributes.
1.2	Reference property listing agreement to determine method of sale or lease.
1.3	Establish target market for potential buyer or tenant.
1.4	Develop marketing plan for property.
1.5	Explain agency marketing service options and costs to client and recommend marketing strategies.
1.6	Document marketing plan in consultation with client.
1.7	Obtain and document agreement to proceed with marketing plan for property.
2	Establish and access marketing resources.	2.1	Access and examine marketing resources to reflect property marketing plan.
2.2	Confirm marketing resources are appropriate for agreed marketing plan and selected media.
2.3	Modify marketing resources as required to meet marketing plan and budget.
2.4	Confirm marketing resources are consistent with agency, statutory and ethical requirements.
3	Implement marketing plan.	3.1	Brief all persons with responsibilities under the marketing plan about roles and activities.
3.2	Conduct marketing activities as set out in agreed marketing plan.
3.3	Monitor marketing activity responses and document data generated to build agency records.
4	Review marketing activities.	4.1	Outline marketing activities and agreed performance indicators.
4.2	Identify opportunities for changes or enhancements to marketing plan and negotiate with client to make adjustments as required.
4.3	Report on effectiveness of marketing activities against marketing plan and budget.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

Supersedes but is not equivalent to:

CPPDSM4014A Market property for sale

CPPDSM4061A Obtain prospects for listing.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4102 Market property

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4014A Market property for sale, and CPPDSM4061A Obtain prospects for listing. Merged to reduce duplication. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must prepare and implement marketing plans for two different properties. Each marketing plan must include:

details of the property

property and locality features

details of the target market

marketing budget

performance indicators for success

nominated points when the marketing plan will be reviewed

marketing resources for one of these two properties that include:

how the property is to be described for the market

performance indicators.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

role of the agent in providing property marketing advice and plans

marketing strategies for at least one of the following:

residential property

rural property

commercial property

factors affecting choice of marketing strategy

relationship between marketing and communication, and agency brand

ethical and regulatory standards associated with marketing property, including misleading and deceptive conduct, false representation, price advertising, and advice and disclosure of material facts

agency, ethical and regulatory practices relating to marketing, including documentation

agency and statutory marketing documentation and forms

marketing budgets, agency fees and charges, and conditions

strategies for building agency–client relationships

techniques for identifying needs and motivation of vendors and buyers, landlords and tenants

methods of sale or lease

marketing activities:

advertising, including print and electronic media

agency property guides

brochures

direct marketing

inspections

mail-outs

networking

open house

signboards

electronic

marketing resources

principles underpinning effective marketing resources

marketing plan

review of effectiveness of marketing plan and materials

communication strategies for responding to client complaints

legislation relating to marketing of property in the state or territory of operation.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

resources and strategies for marketing property

an appraisal report for a property

legislation relating to marketing residential property in the state or territory of operation.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4103 Establish vendor relationships

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4056A Manage conflict and disputes in the property industry and CPPDSM4060A Negotiate sale and manage sale to completion or settlement. Merged to reduce duplication. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to establish vendor relationships to support property sales.

It includes planning activities to achieve property listings, confirming vendor needs and expectations, preparing and conducting a listing presentation, completing a listing agreement and planning for ongoing communication and records management associated with the vendor relationship.

This unit applies to people currently working in or seeking to work in real estate who apply a knowledge of legislative and compliance requirements, ethical standards and consumer preferences to manage real estate operations.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Plan and review prospecting methods.	1.1	Analyse and document prospecting methods suitable for property sales.
1.2	Identify methods appropriate to target market and personal and agency brand to create a prospecting plan.
1.3	Apply prospecting plan to create opportunities and interest in establishing vendor–agency relationships.
1.4	Examine prospecting activities to build agency database.
2	Confirm vendor requirements.	2.1	Provide information to potential vendor about scope and services of agency.
2.2	Establish and record vendor profile, preferences and expectations.
2.3	Inspect, confirm and record property details.
3	Present property listing.	3.1	Plan listing presentation with reference to property appraisal report.
3.2	Collate resources to support listing presentation plan.
3.3	Present property listing.
3.4	Complete listing documentation according to legislative requirements.
4	Establish communication plan.	4.1	Develop communication plan with vendor including sections for instructions and feedback on sales process.
4.2	Document communication plan.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

Supersedes but is not equivalent to:

CPPDSM4056A Manage conflict and disputes in the property industry

CPPDSM4060A Negotiate sale and manage sale to completion or settlement.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4103 Establish vendor relationships

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4056A Manage conflict and disputes in the property industry and CPPDSM4060A Negotiate sale and manage sale to completion or settlement. Merged to reduce duplication. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must:

develop one prospecting plan for vendors and establish a set of criteria for evaluating the effectiveness of this plan

prepare and deliver one listing presentation that:

refers to a property appraisal report

reflects the scope of vendor expectations

includes proposed method of presentation

includes a summary report on proposed method of presentation and proposed communication plan, and resources to support listing presentation

complete a listing agreement that complies with legislative requirements.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

purpose of prospecting activities

strategies and methods for attracting property listings, and their impact on agency and personal brand

processes and methods of sale

communication techniques for establishing and maintaining agency–client relationships including responding to client complaints

vendor expectations and preferences:

method of sale

timeframe for sale

property marketing

conditions to of sale

communication

role of agent and agency in listing, marketing and selling property, including agency fees, charges and conditions, documents and record keeping

ethical and regulatory standards associated with property sales:

disclosures

privacy and confidentiality

conflict of interest

agency practices in relation to marketing and communication

content and purpose of different types of listing agreements

legislative requirements applying to listing agreements

format and content of a listing kit

techniques for listing presentations

real estate agency fees, charges and conditions

legislation relating to sale of property in the state or territory of operation.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

real estate procedures, forms and documents, including agreements

legislation relating to sale of property in the state or territory of operation.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4104 Establish buyer relationships

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Application

This unit specifies the skills and knowledge required to establish, develop and manage positive relationships with buyers.

It includes establishing an understanding of buyer needs and expectations, matching these to property, and maintaining relationships and records of engagement with buyers throughout the buying process.

This unit applies to people currently working in or seeking to work in real estate who apply a knowledge of legislative and compliance requirements, ethical standards and consumer preferences to manage real estate operations.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Establish relationship with buyer.	1.1	Identify and explain ethical and conduct standards, and legislative requirements to market properties to buyers.
1.2	Promote personal and agency brand in communication with buyers.
1.3	Respond to and document buyer enquiry to develop agency database.
1.4	Clarify and document buyer preferences, including location, property type and price range.
1.5	Match buyer preferences and expectations to properties for sale.
2	Maintain buyer relationship.	2.1	Identify and present opportunities for buyer to inspect property for sale.
2.2	Interpret buyer feedback on suitability and price of property, and report to vendor.
2.3	Develop and document a communication strategy to address buyer expectations.
2.4	Maintain personal, agency and industry standards for ethical practice, client service and confidentiality applicable to buyer relationship.
2.5	Identify potential conflicts, plan responses and resolve conflicts within scope of responsibility, and review and document process.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

New unit of competency.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4104 Establish buyer relationships

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Performance Evidence

To demonstrate competency in this unit, a person must:

document the process and actions to respond to two different methods of buyer enquiry

demonstrate how the needs and expectations of two buyers are matched to properties from a selection of at least six different property profiles

develop a communication strategy, including record keeping processes, to address buyer expectations.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

role of agent, agency and personal brand in establishing and managing buyer relationships including fees, charges and conditions

methods of buyer enquiry, including two of the following:

open home

email

phone

website

walk-in

referral

communication styles and techniques to:

identify and clarify preferences, expectations, needs and motivation of buyers

qualify buyers

present properties to buyers

strategies to match properties to buyers

methods of sale of property

techniques for establishing and maintaining relationships

techniques to identify and manage disputes and conflict:

conciliation and mediation

third-party managed processes

legislation and ethical practice in buyer relationships:

disclosures

privacy

conflict of interest

complaint-handling

record keeping relating to buyer relationship and interactions.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

records and databases for properties available for sale

property profiles for at least six properties

buyer profiles for two buyers

procedures and forms for taking buyer enquiries and qualifying buyers

legislation and standards applying to real estate transactions in the state or territory of operation.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4105 Sell property

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4017A Negotiate effectively in property transactions, CPPDSM4021A Sell and finalise sale of rural property by private treaty, CPPDSM4022A Sell and finalise the sale of property by private treaty, CPPDSM4067A Plan for and complete sale of rural property by auction and CPPDSM4078A Sell rural property by tender. Merged to reduce duplication. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to sell property by methods including private treaty, auction and other negotiations.

It includes presenting property for sale, negotiating sales between vendors and buyers, and facilitating completion of contracts.

This unit applies to people currently working in or seeking to work in real estate who apply a knowledge of legislative and compliance requirements, ethical standards and consumer preferences to manage real estate operations.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Prepare property for sale.	1.1	Examine and apply legislative requirements and ethical standards relating to the sale of property.
1.2	Provide recommendations to vendor about property presentation to maximise buyer interest.
1.3	Verify that contract and supporting documents are available for potential buyers.
1.4	Identify potential risks to vendor, prospective buyers and agent associated with property inspection, and propose control measures.
1.5	Plan and facilitate property inspection that meets vendor and buyer needs.
1.6	Record inspection details.
1.7	Discuss buyer feedback with vendor and make recommendations as required.
2	Complete property sale by negotiation.	2.1	Negotiate offer with buyer and vendor, including terms and conditions, according to agency practice and legislative requirements, and seek specialist advice as required.
2.2	Confirm deposit requirements.
2.3	Facilitate completion of sale and deposit.
2.4	Complete documentation as required.
3	Complete sale of property by auction.	3.1	Plan auction processes, including day of auction.
3.2	Collate documentation for auction day.
3.3	Facilitate final inspection of property and respond to buyer enquiry.
3.4	Assist bidders in bidding processes
3.5	Negotiate with buyer and vendor when a property is passed in.
3.6	Communicate with under-bidders.
3.7	Complete documentation.
3.8	Complete follow-up procedures after auction according to agency practice, ethical standards and legislative requirements.
4	Conclude sale of property.	4.1	Facilitate pre-settlement processes.
4.2	Plan for contingencies that may affect the completion of sale.
4.3	Complete settlement day processes.
4.4	Confirm settlement has concluded and complete post-settlement processes.
4.5	Update records and databases to record sales and inform future prospecting activities.
5	Evaluate sales process and identify opportunities for future business.	5.1	Complete post-sale activities.
5.2	Evaluate vendor and buyer satisfaction.
5.3	Update records and databases to inform future prospecting activities.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

Supersedes but is not equivalent to:

CPPDSM4017A Negotiate effectively in property transactions

CPPDSM4021A Sell and finalise sale of rural property by private treaty

CPPDSM4022A Sell and finalise the sale of property by private treaty

CPPDSM4067A Plan for and complete sale of rural property by auction

CPPDSM4078A Sell rural property by tender.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4105 Sell property

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4017A Negotiate effectively in property transactions, CPPDSM4021A Sell and finalise sale of rural property by private treaty, CPPDSM4022A Sell and finalise the sale of property by private treaty, CPPDSM4067A Plan for and complete sale of rural property by auction and CPPDSM4078A Sell rural property by tender. Merged to reduce duplication. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must complete the sale process for two different properties: one sale by negotiation and one sale by auction.

The person must complete the documentation required to meet legislative requirements.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

methods of sale:

negotiation

auction

set sale/tender

factors affecting the selection of the method of sale

property presentation and role of property inspections in selling property

property inspection plans

risks and risk management strategies associated with property inspections including risk to vendor, to prospective buyer/s, to agency and self

role of agent in presenting property to potential buyer/s

methods of communicating feedback to vendor from property inspections

personal and agency brand

ethical practices in selling property, including full disclosure and material facts

strategies to respond where buyer and vendor expectations are not aligned

legislation affecting sale of property in the state or territory of operation

general legal principles that impact on property law relating to the sale of the property:

definitions of property

easements

covenants

mortgages

statutory and agency documentation relating to property sales

pre-settlement and settlement processes required in the state or territory of operation

contingency plans for matters that may affect the completion of sale

agency fees and charges, and conditions

agency records:

key features of a records management system

reasons for maintaining property records

types of agency records

communication strategies for responding to client complaints.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

agency records and databases

agency procedures, forms and documents for taking buyer enquiries and qualifying buyers

legislation and standards applying to real estate transactions in the state or territory of operation.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4121 Establish landlord relationships

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4011A List property for lease, CPPDSM4013A Market property for lease, CPPDSM4016A Monitor and manage lease or tenancy agreement. Merged to reduce duplication. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to establish landlord relationships to support property management.

It includes establishing an agreement with a landlord to provide residential property management services and maintaining the relationship including keeping records of interactions with landlords.

This unit applies to people currently working in or seeking to work in real estate.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Confirm scope of landlord requirements.	1.1	Identify ethical and conduct standards for listing properties for lease and/or management.
1.2	Confirm landlord experience and expectations for property management.
1.3	Confirm scope of property management services.
1.4	Review rental appraisal to confirm rental price range expectation with landlord.
1.5	Record details of property inspection according to legislative requirements.
2	Complete property management agreement.	2.1	Prepare agreement for property leasing and/or management services.
2.2	Document landlord acceptance of fees, charges and services to be provided.
2.3	Complete agreement for property management according to agency practice and legislative requirements.
3	Establish framework for communication.	3.1	Develop landlord communication plan, including frequency of communication and details to be provided in the communication.
3.2	Advise landlord about contact people within the property management team.
3.3	Establish communication protocols for repairs and maintenance.
3.4	Determine landlord expectations for tenant selection and ongoing tenancy management.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria:

technology skills to access information using the internet, databases and business records management systems.

Unit Mapping Information

No equivalent unit.

Supersedes but is not equivalent to:

CPPDSM4011A List property for lease

CPPDSM4013A Market property for lease

CPPDSM4016A Monitor and manage lease or tenancy agreement.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4121 Establish landlord relationships

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4011A List property for lease, CPPDSM4013A Market property for lease, CPPDSM4016A Monitor and manage lease or tenancy agreement. Merged to reduce duplication. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must establish and maintain a relationship with at least 2 landlords.

The person must:

develop a schedule for communication with one landlord, including:

frequency of communication and details to be provided in the communication

communication protocols for repairs and maintenance

expectations for tenant selection and ongoing tenancy management

timeframe for conducting and reporting on routine inspections

prepare an agreement for property management for at least one property according to legislative requirements

analyse a circumstance where landlord expectations were not met and provide a report with recommended action to prevent this from reoccurring.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

scope of property management services:

marketing activities

services provided

landlord expectations of tenant

agreements for property management services:

terms and conditions

fees and charges

repairs and maintenance

outgoings applicable to the property (such as rates, strata fees)

terms and conditions relating to property inspections and repairs

strategies for building agency-client relationships

role of agent in providing property management

risks and risk management strategies associated with property management

ethical and regulatory standards associated with property management services

privacy standards and confidentiality relating to landlord and tenant

property management documentation and forms

agency property records:

key features of a records management system

reasons for maintaining property records

types of property records

key indicators of market conditions for property management

sources of information about market conditions

market conditions:

leasing market conditions

sales market conditions

legislative requirements applying to listing agreements and documentation

legislation relating to property management in the state or territory of operation:

real estate licensing and conduct

anti-discrimination and equal employment opportunity

consumer protection, fair trading and trade practices

financial services

work health and safety/occupational health and safety

privacy

property sales and management

residential tenancies

communication strategies for responding to client complaints.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Tasks are to be performed to the level of proficiency and within the time limits expected in a workplace.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

agency procedures, forms and documents for property management

legislation relating to lease and property management in the state or territory of operation

case study where landlord expectations about property management were not met.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4122 Manage tenant relationships

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4046A Manage tenancy disputes. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to establish tenant relationships in property management.

It includes responding to enquiries from tenants, establishing details and profile of potential tenants, matching tenants with properties, aligning landlord and tenant expectations, managing relationships and maintaining records of interactions.

This unit applies to people currently working in or seeking to work in real estate.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Respond to tenant enquiry.	1.1	Document source of tenant enquiry.
1.2	Confirm tenant needs and expectations to create tenant profile.
1.3	Determine suitability of property for tenant to inspect.
1.4	Provide tenant with information about the property including application information.
1.5	Conduct property inspection with tenant.
2	Select tenant for property.	2.1	Review tenant profile and assess it against selection criteria for suitability for property.
2.2	Confirm tenant references and document outcomes.
2.3	Make recommendations to landlord about tenant selection.
3	Provide tenancy documentation.	3.1	Prepare tenancy documentation, including agreement, condition report and documentation, according to requirements in the state or territory of operation.
3.2	Explain conditions of tenancy agreement, condition report and other documents to tenant.
3.3	Explain entry cost to tenant and requirements of payment.
4	Commence tenancy.	4.1	Complete tenancy documentation according to statutory and agency requirements and provide tenant with copies.
4.2	Provide keys and security devices to tenant.
4.3	Advise tenant about contact people within property management team for issues arising during tenancy.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria:

technology skills to access information using the internet, databases and business records management systems.

Unit Mapping Information

No equivalent unit.

Supersedes but is not equivalent to CPPDSM4046A Manage tenancy disputes.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4122 Manage tenant relationships

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4046A Manage tenancy disputes. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must select and place tenants in two different properties, and for each property:

prepare tenancy documentation

provide information to tenants about rights and responsibilities.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

contact people in property management team

tenant selection criteria:

legislation

suitability for property

tenant renting history

capacity to meet rental terms

conditions of rental agreement:

format – written, oral, standard form

payment of rent

term of agreement

conditions of use

special conditions/additional terms

tenant entitlements

entry costs:

bond

rent in advance

any other fees – allowable, not allowable and penalties

disclosure and documentation requirements provided to tenants prior to entering tenancy agreement as required in state or territory of operation

bond payment, lodgement legal requirements and agency procedures

terms and conditions, and documentation relating to property inspections, maintenance and repairs

roles and responsibilities of landlord and of agent to tenant during tenancy

privacy standards and confidentiality in relation to landlord and tenant

property management documentation and forms

rights and responsibilities of tenants

relevant legislation relating to property management in the state or territory of operation:

anti-discrimination and equal employment opportunity

consumer protection, fair trading and trade practices

work health and safety/occupational health and safety

privacy

property sales and management

ethical practice associated with tenancy agreements including disclosure

rent:

payment

receipting and recording

rent arrears

components of tenancy documentation:

condition report

disclosure requirements

fixed and periodic term

legal obligations of tenant, landlord and agent

rent, bonds or security deposits

processes for tenant requests:

repairs

urgent repairs

issues affecting tenancy terms and conditions

communication strategies for responding to client complaints.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Tasks are to be performed to the level of proficiency and within the time limits expected in a workplace.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

range of tenant profiles

range of property profiles

sample tenancy agreement for the state or territory of operation

sample property condition report used in the state or territory of operation

agency procedures, forms and documents.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4123 Manage tenancy

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4049 Implement maintenance program for managed properties. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to manage a tenancy.

It includes timely and effective communication with tenant, landlord and other stakeholders and the management of rent payments, arrears, routine inspections, repairs, maintenance, tenancy renewals, rent increases and tenancy agreement breaches.

This unit applies to people currently working in or seeking to work in real estate.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Implement routine property inspections.	1.1	Document agreed process for property inspection and for tenant notification.
1.2	Arrange and conduct property inspection.
1.3	Prepare routine property inspection report.
1.4	Document and respond to issues or discrepancies identified through property inspection.
1.5	Communicate with tenant and landlord about property condition and document communication.
2	Manage request for repairs and maintenance.	2.1	Analyse request for repairs or maintenance to determine priority and consult with landlord for instructions.
2.2	Document request for repair or maintenance and action taken.
2.3	Select and engage appropriate tradesperson to quote and undertake repairs or maintenance.
2.4	Confirm repair or maintenance has been completed to specification and quote.
2.5	Communicate with tenant and landlord about repair and maintenance activities and document outcomes.
3	Manage additional tenant requests.	3.1	Analyse request from tenant against tenancy terms and conditions.
3.2	Communicate tenant request to landlord and document landlord’s instructions.
3.3	Advise tenant of outcome and document communication.
3.4	Monitor action, in response to tenant request, to completion and complete documentation.
4	Manage tenant compliance with tenancy agreement.	4.1	Identify and manage rental arrears.
4.2	Document and respond to identified breaches of tenancy agreement.
4.3	Negotiate to resolve breach of tenancy agreement with landlord and tenant.
4.4	Initiate appropriate actions when resolution of breach cannot be reached.
4.5	Document communication undertaken with tenant and landlord regarding compliance.
5	Plan for tenancy agreement renewal.	5.1	Advise landlord of advantages and disadvantages of rent increase and/or tenancy renewal.
5.2	Identify expiry date of tenancy agreement and determine schedule for tenancy renewals.
5.3	Document communication and negotiations with tenant and landlord regarding renewal of tenancy agreement.
5.4	Conduct and document rent review and apply procedures to amend rent according to legislative requirements.
6	Manage property condition.	6.1	Prepare cyclic maintenance schedule for the property.
6.2	Recommend and report on improvements to property to maximise rental return.
6.3	Prepare a plan to action landlord instructions including time line and budget.
6.4	Document communication with tenant and landlord regarding maintenance activities.
6.5	Monitor and document agreed maintenance activities.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria:

technology skills to access information using the internet, databases and business records management systems.

Unit Mapping Information

No equivalent unit.

Supersedes but is not equivalent to CPPDSM4049 Implement maintenance program for managed properties.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4123 Manage tenancy

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4049 Implement maintenance program for managed properties. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must manage tenancy for two different properties and for each property:

respond to one issue that may affect tenancy terms and conditions

outline and complete processes for managing the ongoing tenancy agreement

manage property inspections for routine maintenance.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

legislation relating to property management in the state or territory of operation

role and responsibilities of landlord and agent in managing tenancy

ethical practice associated with tenancy agreements, including disclosure

inspection of tenanted premises:

notice periods

inspection reports

communication to landlord and tenant

authority of agent

rent:

arrears

increases

reviews

assigning or subletting and legislative requirements

renewal of leases and tenancy agreements:

renewal strategies for different types of property

scheduling tenancy renewals

strategies for gaining tenancy renewals

tenancy lease and renewal patterns

re-letting procedures and legislative requirements

processes for receiving and responding to tenant requests

criteria and processes for urgent and non-urgent repairs according to legislative requirements in the state or territory of operation

purpose of cyclical or scheduled maintenance plans and asset life cycles

budgets and financial reporting

scope of authority and imitations of work role, responsibility and professional abilities

relevant building service, trades and operation for maintenance requirements

sources of advice about standards and specifications for repairs and maintenance

advice that must be given to tenants in the state or territory of operation

tenancy record keeping policies and procedures

privacy standards and confidentiality in relation to tenant and landlord

agency property records:

key features of a records management system

reasons for maintaining property records

types of property records.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

agency procedures, forms, documents and portfolios for rental properties

legislation relating to property management, rights and obligations of tenants and landlords in the state or territory of operation.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4124 End tenancy

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Application

This unit specifies the skills and knowledge required to finalise a tenancy.

It includes determining circumstances in which tenancy agreements may be ended, processes and documentation to end tenancy agreements, processes to re-let property and issues that may arise from termination of tenancy agreements.

This unit applies to people currently working in or seeking to work in real estate.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Respond to landlord request to end tenancy.	1.1	Identify and record circumstances for ending tenancy.
1.2	Notify landlord of responsibilities and obligations according to tenancy agreement and legislative requirements and record communication.
1.3	Communicate request to end tenancy to tenant and identify options to provide additional services.
1.4	Prepare documentation to end tenancy and provide to tenant according to legislative requirements.
1.5	Document termination date and the processes undertaken to end tenancy.
2	Respond to tenant request to end tenancy.	2.1	Identify and record circumstances for ending tenancy.
2.2	Notify tenant of responsibilities and obligations according to tenancy agreement and document communication.
2.3	Communicate request to end tenancy to landlord and identify options to provide additional services.
2.4	Prepare documentation to end tenancy and provide to tenant according to legislative requirements.
2.5	Document termination date and the processes undertaken to end tenancy.
3	Terminate tenancy due to breach of conditions.	3.1	Notify tenant of breach according to legislative requirements, discuss rectification and obligations according to tenancy agreement and record communication.
3.2	Record communication with landlord about breach of tenancy including instructions for action.
3.3	Action processes to terminate tenancy when resolution of issues cannot be reached.
3.4	Collate evidence of breach of tenancy and prepare documentation to take legal possession of property according to legislative requirements.
4	Coordinate end of tenancy.	4.1	Prepare outgoing property inspection report according to legislative requirements.
4.2	Negotiate with tenant for rectification of issues with regard to property condition and refer unresolved issues for external review.
4.3	Identify arrangements for bond release according to legislative requirements.
4.4	Implement process to re-let property.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

New unit of competency.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4124 End tenancy

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Performance Evidence

To demonstrate competency in this unit, a person must:

prepare written advice for at least one tenant detailing requirements to successfully end tenancy

document a process to negotiate with at least one tenant for rectification of any issues with property condition for release of bond

prepare written advice to landlord in circumstances of breach of lease that includes actions to be taken

prepare statutory notices to end at least one tenancy that complies with legislative requirements for each of the following circumstances:

breach of tenancy agreement

landlord personal reasons

possession of property.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

real estate tenancy management services

legislation relating to property management in the state or territory of operation

role of agent in managing tenancy

rights and obligations of agent, landlord and tenant during tenancy

ethical practice associated with tenancy agreements, including disclosure

inspecting tenanted premises:

notice to tenant

reports

communication to landlord

rent:

payment

receipting, banking and recording

rent arrears

rent increases

rent reviews

components of tenancy agreements:

condition report and disclosure statements

fixed and periodic terms

format of agreements

legal obligations of agent, landlord and tenant

rents, security deposits and bond moneys

processes for receiving and responding to tenant requests to end tenancy

processes for receiving and responding to landlord requests to end tenancy

breaches of tenancy agreement or conditions

termination of leases and tenancy agreements:

relevant documentation

rents, security deposits and bond moneys

rights of landlords and tenants

bond claims and repayments, legal requirements and agency procedures

tribunal orders and possession

legislation relating to ending tenancies in the state or territory of operation

scope of authority and imitations of work role, responsibility and professional abilities

sources of advice about ending tenancy arrangements

advice that must be given to tenants according to the state or territory of operation

tenancy record keeping policies and procedures

privacy standards and confidentiality in relation to tenant and landlord

agency property records:

key features of a records management system

reasons for maintaining property records

types of property records

communication strategies for responding to client complaints.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

agency procedures and forms/documents relating to property management

legislation relating to property management, rights and obligations of tenants and landlords in the state or territory of operation.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4125 Transact in trust accounts

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Application

This unit specifies the skills and knowledge required to conduct transactions in real estate trust accounts.

It includes identifying the purpose and types of property trust accounts, applying agency controls to transactions in property trust accounts for specific purposes, balancing, reconciling and reporting on trust account transactions, and maintaining records of trust account transactions.

The unit applies to people currently working in or seeking to work in real estate in a capacity that requires them to transact in trust accounts.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Adhere to legislative requirements.	1.1	Outline the types and purpose of real estate trust accounts.
1.2	Outline the personal obligations, responsibilities and legislative requirements for administering real estate trust accounts.
2	Process deposits.	2.1	Receive trust account payments.
2.2	Provide receipts for payments received.
2.3	Prepare banking documentation to deposit trust moneys.
2.4	Record receipts in trust account cash journal and trust account ledger.
3	Process payment, fees and charges.	3.1	Receive and validate requests for payment.
3.2	Confirm authorisation for payment.
3.3	Check trust account ledger to confirm adequate funds in trust account before processing payment.
3.4	Process payments from trust account.
3.5	Process payment advice.
3.6	Record payment from trust account in trust account cash journal and trust account ledger.
4	Maintain and protect trust account records.	4.1	Balance and reconcile trust account.
4.2	Apply agency contingency procedures to respond to discrepancies identified with trust account.
4.3	Prepare records and statements of trust account transactions.
4.4	Identify and explain the process for unclaimed trust money.
4.5	Maintain security of trust account records.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria:

technology skills to access and use computerised systems for trust accounts, and access information via the internet, databases and business records management systems

numeracy skills to estimate, calculate, validate, balance, reconcile and report on trust account transactions.

Unit Mapping Information

No equivalent unit.

New unit of competency.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4125 Transact in trust accounts

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Performance Evidence

To demonstrate competency in this unit, a person must:

conduct transactions in at least one trust account and:

receive, receipt and prepare deposits for trust money on three separate occasions

prepare payments from the trust account for authorisation on three separate occasions

complete at least one entry in a cash receipt journal, cash payments journal and transfer journal

complete three reconciliations for trust accounts and:

apply standard contingency procedures to resolve a discrepancy in the trust account.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

purpose and types of real estate trust accounts

legal and regulatory framework for real estate trust accounts in the state or territory of operation

consequences for agency brand and legal penalties for breaches of trust account practices or fraudulent activities in the state or territory of operation

impact on consumer confidence and agency brand resulting from breaches to trust account practices and fraudulent activities

agency forms and documentation to transact in trust accounts for integrity, security, confidentiality and privacy:

transaction documents and receipts

procedures to authorise payments and withdrawals from the account

account reconciliations and balances

journals and ledgers

internal and external audit schedules

password security and electronic tracking of transactions

documents and records according to requirements in the state or territory of operation

forms of payment made to authorised person/s or trust account:

cash

cheque

EFT

direct deposit

processes to validate and authorise processing of payments of expenses, deductions, fees and commissions from trust accounts

actions required when a trust account is overdrawn, compromised, has unclaimed money or a discrepancy is identified

maintenance and retention of records for trust accounts.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

real estate trust account systems

procedures, forms and documents for trust accounts transactions, including contingency procedures

regulator and licensing requirements for trust account transactions in the state or territory of operation

summary of offences and penalties for breaches of trust account requirements in the state or territory of operation

sources of further information about real estate trust accounts.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4141 Establish and maintain property management portfolio

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Application

This unit specifies the skills and knowledge required to maximise a property management portfolio.

It includes analysing current and future property demands in a target area, analysing the current property management portfolio, identifying underperforming services and properties and developing strategies to consolidate a property management portfolio for increased opportunities.

This unit applies to people currently working in or seeking to work in real estate.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Analyse current portfolio.	1.1	Analyse existing property management portfolio to identify high-performing and underperforming properties.
1.2	Quantify property management opportunities to add to or rationalise portfolio.
1.3	Determine optimum property management portfolio mix.
2	Conduct rental property market analysis.	2.1	Identify target areas for property management.
2.2	Analyse demographics of the target area.
2.3	Analyse current market trends for pricing.
2.4	Identify market supply and demand for identified property types.
3	Develop strategies to identify potential clients.	3.1	Profile potential client characteristics.
3.2	Develop a range of activities to target profiled clients.
3.3	Establish timeframes for activities to target profiled clients consistent with market trends.
3.4	Develop prospecting methods to target profiled clients.
3.5	Develop strategies to utilise networks to identify potential clients.
4	Consolidate property management portfolio.	4.1	Identify property management services that are underperforming or inconsistent with target portfolio mix.
4.2	Make recommendations to improve or remove underperforming or inconsistent properties or services.
4.3	Make recommendations to increase property management portfolio opportunities.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

New unit of competency.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4141 Establish and maintain property management portfolio

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Performance Evidence

To demonstrate competency in this unit, a person must:

research and develop one prospecting strategy for a geographical area, including:

property demand in the area

socio-economic climate for the area

growth expectations for the area

prospecting strategies

develop a report on the optimum capacity of an agency, including:

current agency profile and forward projections for agency

maximum/minimum property management scope and scale

resources required to manage properties

develop a report with recommendations to adjust property management portfolio mix.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

real estate property management services

property management portfolio of the agency

indicators of high- and low-performing property management services and properties within the property management portfolio

resources required to provide property management services

role of the business development manager in representing and promoting agency services to potential clients

clients for property management

personal and agency brand

ethical practices in selling and marketing real estate property management services

property market profiling:

analysis of comparable market analysis (CMA)

projected growth

socio-economic factors

potential landlord profile

prospecting methods

networks and the use of networks to identify and generate potential clients

legislation affecting property management services of residential property in the state or territory of operation.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

agency records and databases

property profiles for a geographical area

property and socio-economic trends for a geographical area

procedures and resources for property management.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4142 Promote property management products and services

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Application

This unit specifies the skills and knowledge required to promote property management products and services.

It includes identifying opportunities for greater relationships within the agency and opportunities for improvement in current property management services, monitoring client satisfaction and the provision of client care to build loyalty with existing clients, developing and implementing strategies, and communication and promotional services, to develop the agency’s property management services.

This unit applies to people currently working in or seeking to work in real estate.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Optimise relationships within the agency.	1.1	Analyse and report on relationship between property management and other agency activities.
1.2	Identify and document communication gaps within agency.
1.3	Develop strategies that optimise communication to improve the property management business.
2	Analyse real estate practice.	2.1	Identify and implement client care service standards to build client loyalty.
2.2	Analyse positive and negative feedback to continuously improve products and customer service.
2.3	Coordinate products and agency services to maintain and improve client experience.
3	Optimise business development strategies.	3.1	Develop and document strategies to promote a professional and ethical agency image.
3.2	Prioritise property management business development approaches.
4	Establish business development resources.	4.1	Examine existing communication and promotional materials.
4.2	Develop communication and promotional materials to reflect business development priorities.
4.3	Confirm that communication and promotional materials reflect agency professional and ethical image.
4.4	Confirm that communication and promotional materials are appropriate.
5	Initiate relationships with potential clients.	5.1	Develop communication strategies to effectively liaise with profiled clients.
5.2	Discuss and negotiate individual client needs and expectations.
5.3	Prepare listing presentation documentation.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

New unit of competency.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4142 Promote property management products and services

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Performance Evidence

To demonstrate competency in this unit, a person must:

develop a profile of the property management services offered by the agency

develop, document and implement a strategy to attract new and maintain existing clients, including:

target market

demographics

channels to be used

performance indicators and measures for success, including techniques to adjust the strategy based on contingencies and the outcome of reviews

promotional materials and media to be used.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

real estate agency services, including sales, auction and property management services

relationships between services offered by agency

property management portfolio of the agency

role of the business development manager in representing and promoting agency services to potential clients

clients for property management services

property management client care and service standards

methods used to monitor client satisfaction

potential landlord profile

personal and agency brand

ethical practices in promoting real estate property management services, including full disclosure, confidentiality, privacy

communication and promotional plans and materials

media for communication and promotion

listing presentation documentation

legislation affecting property management services of residential property in the state or territory of operation.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

procedures for property management including listing presentations

legislation and standards applying to real estate activities in the state or territory of operation.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4161 Undertake pre-auction processes

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Application

This unit specifies the skills and knowledge required to undertake pre-auction processes.

It includes preparing a strategy for auctions, including liaising with the vendor or sales agent, confirming the details of the contract and confirming the details of the property.

This unit applies to auctioneers or people seeking to work as auctioneers.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Review contract details.	1.1	Access, read and interpret contract documentation.
1.2	Determine currency of contract to identify any changes to contract.
1.3	Confirm role of external parties.
1.4	Interpret terms of contract and matters that affect the title.
2	Identify and document property details.	2.1	Identify key features of property from property report, marketing plan and materials.
2.2	Analyse features of location, facilities and aspect to ascertain selling features.
2.3	Identify matters impacting on property for disclosure purposes.
3	Confirm vendor expectations.	3.1	Liaise with sales agent or vendor to confirm auction process.
3.2	Confirm vendor’s price expectations.
3.3	Analyse market indicator data to identify likely interest levels and expected price range and compare to vendor expectations.
3.4	Identify and evaluate details of expressions of interest or offers made pre-auction.
4	Prepare auction day strategy.	4.1	Plan information for opening the auction adhering to legislative requirements.
4.2	Collate information about the property.
4.3	Prepare script to explain key features of the contract and role of external agencies.
4.4	Develop contingency plans for matters that may arise during the auction.
4.5	Prepare order of sale for multiple properties at an in-room auction.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

New unit of competency.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4161 Undertake pre-auction processes

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Performance Evidence

To demonstrate competency in this unit, a person must develop strategies for auction of property, including scripts, checklist and supporting documentation, in the following situations:

multiple properties at an in-room auction

single auction on site.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

auctioneer role, responsibilities and risks

reserve price:

definition

purpose

setting

auction instructions and auction day procedures

auction documentation

auction aids and equipment

preparation of auction area, including access, identification of hazards, assessment of risks and implementation of risk controls

auction process:

stating rules and conditions of auction according to state or territory legislation

calling for bids

confirming or renegotiating reserve with vendor as appropriate

describing property benefits

identifying salient features of contract

knocking down or passing in property as appropriate

using vendor bidding as appropriate according to state or territory legislation

capacity of bidders, including impairment

negotiation techniques

legislation related to sale of property by auction in the state or territory of operation

penalties for breach of auction legislation

property information:

general and local market indicators and conditions

land characteristics

council zoning and allowable use

land titles and defects to title

specific environmental issues or features relating to the property

specific requirements relating to the type of property

risks to the general public, clients, agency and self from auction activities

ethical practice in auctioneering:

communication

neutrality in the auction process

ethical management of the bidding process.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

auction contract documentation, instructions and auction-day procedures

property information and market or location profiles for two types of property sales by auction, including multiple properties at an in-room auction and single auction on site

auction procedures and forms.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4162 Conduct and complete sale by auction

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4004A Conduct auction and CPPDSM4019A Prepare for auction and complete sale. Merged to reduce duplication. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to conduct an auction of property.

It includes accessing, interpreting and applying written instructions for the auction, calling an auction and completing the auction process, including when a property is sold and when a property is passed in.

The unit applies to auctioneers or people seeking to work as auctioneers.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Confirm pre-auction terms, conditions and presentation.	1.1	Assess suitability of auction site and auction equipment and identify risks to self and others.
1.2	Confirm required auction advice is displayed according legislative requirements.
1.3	Review auction documentation and examine major points including auction instructions, authorities, contracts, reserve price, co-owner and vendor bids.
1.4	Confirm number of registered bidders, online bidding and bidding by authority according to legislative requirements.
1.5	Liaise with vendor or sales agent for final instructions.
2	Open auction.	2.1	Read out terms and conditions of sale by auction according to legislative requirements
2.2	Identify property and vendor in relation to the contract.
2.3	Respond to questions from potential bidders and other parties.
2.4	Submit property for sale by auction and call for opening bids.
3	Manage auction to maintain flow.	3.1	Conduct the auction according to legislative requirements.
3.2	Manage bidding process and maintain auction process to achieve reserve price.
3.3	Seek instructions from vendor or sales agent for vendor bids or to change reserve.
3.4	Implement trial close strategy.
4	Complete auction.	4.1	Signify close of auction using appropriate strategy such as final calls, fall of hammer and closing script.
4.2	Knock down property to successful bidder once reserve price has been met and all other bids are exhausted.
4.3	Pass in property if reserve price is not met and all bids are exhausted.
4.4	Offer highest bidder opportunity to negotiate with vendor when property fails to reach reserve price.
4.5	Obtain feedback on auction from vendors and colleagues.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

Supersedes but is not equivalent to:

CPPDSM4004A Conduct auction

CPPDSM4019A Prepare for auction and complete sale.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4162 Conduct and complete sale by auction

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4004A Conduct auction and CPPDSM4019A Prepare for auction and complete sale. Merged to reduce duplication. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must:

call at least one auction to conclusion where the property is sold

call at least one auction to conclusion where the property is passed in

review auction performance and identify and document personal strengths and opportunities for improvement.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

auctioneer role, responsibilities and risks

reserve price

auction documentation

auction aids and equipment

preparation of auction area, including access, identification of hazards, assessment of risks and implementation of risk controls

auction rules and prescribed auction information in state or territory of operation

auction process:

stating rules and conditions of auction according to state or territory legislation

managing the bidding process:

using appropriate bidding increments

maintaining bidding momentum

dealing with disruptive bidders

vendor and co-owner bids

collusive bidding practices

disputed bidding

bidding advances

retracting bids

restarting the bidding

confirming or renegotiating reserve with seller as appropriate

describing property benefits

identifying key features of property and contract terms

knocking down or passing in property as appropriate

using vendor bidding as appropriate according to legislative requirements

capacity of bidders, including impairment

legislation related to sale of property by auction in the state or territory of operation

penalties for breach of auction legislation

property information:

general and local market indicators and conditions

land characteristics

council zoning and allowable use

land titles and defects to title

specific environmental issues or features

specific requirements relating to the type of property

risks to the general public, clients, agency and self from auction activities

ethical practice in auctioneering:

communication

neutrality in the auction process

ethical management of the bidding process

communication strategies for responding to client complaints.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

auction scenarios, auction advice, auction plan

bidders for property

industry and agency ethical codes of conduct

agency procedures, forms and documents

legislation relating to sale of property by auction in the state or territory of operation.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4163 Complete post-auction process and contract execution

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Application

This unit specifies the skills and knowledge required to complete post-auction process and contract execution.

It includes identifying successful bidder and confirming their legal entity, completing contract details, ensuring that all required signatures are obtained and completing and maintaining records of the auction.

The unit applies to auctioneers or people seeking to work as auctioneers.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Identify successful bidder.	1.1	Confirm identity of successful bidder.
1.2	Respond to any disputes regarding winning bidder status.
1.3	Confirm authority of bidder acting on behalf of another party.
1.4	Identify legal entity to enter contract.
1.5	Ensure contract contains correct details and any variations to contract terms as allowed by relevant regulations.
2	Execute contract.	2.1	Ensure both parties have signed the contract of sale.
2.2	Explain ramifications of either party refusing to sign the contract.
2.3	Exercise authority to sign on behalf of the vendor where this has been specified.
2.4	Implement contingencies where one or both parties refuse to sign.
2.5	Confirm payment of deposit within contract terms.
2.6	Identify circumstances where issues related to contract execution are outside of scope of authority.
3	Maintain records of auction.	3.1	Complete post-auction documentation according to legislative requirements.
3.2	Maintain records of auction according to legislative requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

New unit of competency.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4163 Complete post-auction process and contract execution

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Performance Evidence

To demonstrate competency in this unit, a person must execute a contract for the successful bidder for one auction called by them.

In doing this they must deal with any contingencies that arise relating to the signing of the contract and must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

auctioneer role, responsibilities and risks

reserve price, including:

definition

purpose

setting

auction instructions and auction-day procedures

auction documentation

auction aids and equipment

preparation of auction area, including access, identification of hazards, assessment of risks, implementation of risk controls

auction process:

stating rules and conditions of auction according to state or territory legislation

calling for bids

confirming or renegotiating reserve with seller as appropriate

describing property benefits

identifying salient features of contract

knocking down or passing in property as appropriate

using vendor bidding as appropriate according to state or territory legislation

capacity of bidders, including impairment

negotiation techniques

legislation related to sale of property by auction in the state or territory of operation

penalties for breach of auction legislation

property information:

general and local market indicators and conditions

land characteristics

council zoning and allowable use

land titles and defects to title

specific environmental issues or features relating to the property

specific requirements relating to the type of property

risks to the general public, clients, agency and self from auction activities

ethical practice in auctioneering:

communication

neutrality in the auction process

ethical management of the bidding process

communication strategies for responding to client complaints.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

auction contract documentation, instructions and auction-day procedures

scenarios for disputes between bidders, and bidders and vendors, and when one or both parties refuse to sign the contract of sale

legislation related to sale of property by auction in the state or territory of operation.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4171 Represent buyer in sales process

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes and is equivalent to CPPDSM4001A Act as a buyer’s agent. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to confirm buyer needs and represent buyers in purchasing property.

It includes developing a buyer brief and sourcing, inspecting and reporting on properties.

The unit applies to industry professionals acting on behalf of principals in real estate.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Prepare buyer brief.	1.1 Establish buyer needs and preferences for type, location and price range of property. 1.2 Determine buyer capacity to buy and their access to finance. 1.3 Explain to buyer the role and responsibilities of a buyers’ agent. 1.4 Prepare buyer brief. 1.5 Prepare and complete agreement with buyer according to legislative requirements.
2. Source properties.	2.1 Research and list properties that meet buyer brief. 2.2 Assess properties against buyer brief and prepare a short list of suitable properties. 2.3 Obtain instructions from buyer about which properties to investigate further.
3. Inspect properties and prepare report.	3.1 Inspect properties with or without buyer. 3.2 Assess and rank each property against buyer brief. 3.3 Request further information and contract documentation for selected properties. 3.4 Prepare a report for buyer that details suitability, type and conditions of sale for recommended properties.

Foundation Skills

Unit Mapping Information

Supersedes and is equivalent to CPPDSM4001A Act as a buyer’s agent.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=7e15fa6a-68b8-4097-b099-030a5569b1ad

Assessment Requirements for CPPREP4171 Represent buyer in sales process

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes and is equivalent to CPPDSM4001A Act as a buyer’s agent. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must, on each of two separate occasions, prepare a buyer brief and complete a short list of a minimum of two suitable properties based on the buyer brief and inspect the two properties and prepare a report for the buyer.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

Commonwealth and state or territory legislation and local government regulations relevant to operating as a buyers’ agent

disclosure requirements relevant to properties, including of material facts

ethical standards and regulatory requirements relating to recommending properties for purchase

protocols to follow when preparing recommendation for purchase of properties

client expectations:

comprehensive information about recommended properties

method of sale and payments

time frame for sales

contract conditions

content and purpose of different types of listing agreements

legislative requirements applying to listing agreements.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

buyer’s agency workplace and business documentation

sufficient documentation for a range of properties to allow for creation of purchasing recommendations

role description and information for a person participating in role-play exercises as the client for a buyers’ agent

equipment and information required to prepare documentation.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=7e15fa6a-68b8-4097-b099-030a5569b1ad

CPPREP4172 Develop and promote property industry knowledge - buyer's agent

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Application

This unit specifies the skills and knowledge required to develop the profile of the services of a buyer's agent, identify potential clients and markets, and promote the buyer's agent services.

The unit applies to industry professionals acting on behalf of principals in real estate.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Identify potential strategic alliances	1.1 List the full range of services provided by a buyer's agent. 1.2 Research and identify the opportunities for strategic alliances with local and national businesses.
2. Assess market opportunities.	2.1 Research target markets to identify opportunities. 2.2 Analyse market opportunities to guide development of a promotion plan.
3. Promote a buyers’ agency service.	3.1 Benchmark buyer's agency service against industry best practice to identify strengths that can be promoted. 3.2 Create database of contacts and potential clients. 3.3 Create a promotion plan and prepare promotional materials.
4. Review promotional activities.	4.1 Monitor and collect data about promotional activities. 4.2 Schedule and conduct reviews of the effectiveness of promotional activities. 4.3 Adjust promotional planning according to outcomes of reviews.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

New unit of competency.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4172 Develop and promote property industry knowledge - buyer's agent

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Performance Evidence

To demonstrate competency in this unit, a person must develop and promote a buyer's agency service, by preparing a promotion plan for a buyer's agency service and designing a process to review planned promotional activities.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

Commonwealth and state or territory legislation and local government regulations relevant to promoting buyer's agent services

ethical practice relevant to promoting buyer's agent services

techniques for forming business relationships with complementary businesses

techniques to research, identify and assess target markets and complementary business networks

methods of promoting buyer's agent services

processes to:

benchmark the agency against industry best practice

create and use databases of contacts and clients

plan promotional activities

review promotional activities.

Assessment Conditions

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

buyer's agent workplace, staff and business documentation

specific supporting documentation for a buyer's agent to create the required documents

role descriptions and information for people participating in role-play exercises

equipment required to prepare documentation as a buyer's agent.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4173 Complete purchase of property as buyer's agent

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Application

This unit specifies the skills and knowledge required to negotiate and act on behalf of a buyer to complete a property purchase.

The unit applies to industry professionals acting on behalf of principals in real estate.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Confirm authority to purchase property.	1.1 Confirm and document buyer instructions to purchase property and negotiate terms of contract. 1.2 Arrange for inspections and reports required for completion of purchase. 1.3 Prepare formal authority to purchase property on behalf of buyer.
2. Negotiate to purchase by private treaty.	2.1 Establish and document maximum offer for property and process to be followed if offer is not accepted. 2.2 Apply negotiation techniques to achieve the lowest price for property and terms of contract that are acceptable to both parties. 2.3 Present negotiated offer and terms to buyer for approval or additional instructions. 2.4 Finalise negotiations between all parties for exchange of contracts. 2.5 Facilitate payment of deposit.
3. Represent buyer at auction.	3.1 Obtain written authority to bid on behalf of buyer according to legislative requirements. 3.2 Establish and document maximum bid for property and process to be followed if bidding exceeds buyer limit. 3.3 Apply negotiation techniques to purchase property if passed in at auction. 3.3 Facilitate signing of contract on behalf of buyer. 3.5 Facilitate payment of deposit.
4. Complete purchase.	4.1 Arrange for pre-settlement inspections of property. 4.2 Manage contingencies if terms of contract cannot be met. 4.3 Confirm completion of settlement and facilitate settlement procedures. 4.4 Request feedback from buyer on agency services.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

New unit of competency.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4173 Complete purchase of property as buyer's agent

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Performance Evidence

To demonstrate competency in this unit, a person must:

prepare and complete a checklist for the inspection and report required for completion of purchase of one property

document buyer instructions, negotiate and document the offer for the purchase of one property by private treaty

document buyer instructions, negotiate and document an offer to purchase one property at auction

document buyer instructions, negotiate and document an offer to purchase one property after it has been passed in at auction

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

Commonwealth and state or territory legislation and local government regulations relevant to completing purchase of property as a buyer’s agent

legislative requirements relating to the sale of land in the state or territory of operation

auction rules and process

requirements to bid at auction as a buyer’s agent

processes associated with purchasing property at auction and by private treaty

ethical standards and regulatory requirements relevant to completing purchase of property as a buyer’s agent

protocols to follow when completing purchase of property as a buyer’s agent.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

buyer’s agency workplace, staff and business documentation for purchasing property as a buyer’s agent

sufficiently detailed documentation for a property to be sold by private treaty and for a property to be sold at auction that will allow for preparation of the required documents

scenarios for negotiating offers for purchase of a property by private treaty and when property is passed in at auction

role descriptions and information for people participating in role-play exercises

equipment required to prepare documentation.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4181 Manage onsite residential property

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Application

This unit specifies the skills and knowledge required to work as an onsite residential manager contracted on behalf of the owners of a residential complex.

It includes the roles of property caretaker and letting agent for short-term stays but excludes residential tenancies.

The unit applies to industry professionals in real estate.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Perform property caretaker duties.	1.1 Examine and outline caretaker roles and responsibilities for day-to-day running of a residential complex. 1.2 Schedule and manage maintenance of property grounds and building areas. 1.4 Manage communication with individual property owners and owners’ corporation about matters relevant to the care of the property. 1.5 Liaise with owners’ corporation about compliance with relevant by-laws.
2. Act as a letting agent.	2.1 Follow contract requirements to manage letting of accommodation for short-term stays. 2.2 Manage marketing of accommodation in the complex. 2.3 Manage reception and support services for short-term stay guests. 2.4 Manage guest payments and short-term stay management expenditure. 2.5 Manage housekeeping services for short-term stays. 2.6 Manage resolution of complaints and guest dissatisfaction.
3. Provide financial reports.	3.1 Identify financial reports required for the complex. 3.2 Manage the preparation of financial reports for individual owners for property vacancies, income and expenses. 3.3 Manage the preparation of financial reports for the owners’ corporation on caretaker and letting income and expenditure. 3.4 Manage the preparation of financial reports for a trust account.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

New unit of competency.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4181 Manage onsite residential property

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Performance Evidence

To demonstrate competency in this unit, a person must:

schedule and manage maintenance of property grounds and building areas, including communicating with individual property owners and owners’ corporations for two residential complexes

market, let and manage two short-term stay properties.

prepare financial reports for one individual owner and one owners’ corporation.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

Commonwealth and state or territory legislation and local government regulations relevant to the onsite management of residential property

roles and responsibilities in a residential complex:

caretaker

letting agent

processes for managing financial reports in a residential complex:

individual owners

owners’ corporation

trust account

processes, in a residential complex, for managing:

maintenance and repairs in common property grounds and building areas

effective communication with property owners

compliance with by-laws

marketing of accommodation in the complex

reception, guest payment and support services for short-term stay guests

housekeeping services for short-term stays:

inspections

cleaning

inventory maintenance

repairs.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

sufficient residential complex documentation to prepare the documents required in the Performance Evidence

role descriptions and information for people participating in role-play exercises

equipment required to prepare documentation.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4201 Appraise commercial property

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4026 Analyse property and facility information and CPPDSM4032A Arrange valuation of facilities and assets. Merged to reduce duplication. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to appraise commercial properties for lease or sale.

It includes analysing property usage and land use controls and applying suitable appraisal methodologies. It also includes researching and analysing market, property and financial data to determine an appraised price and presenting documented appraisal reports to clients.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Seek instructions.	1.1 Confirm purpose of appraisal and client instructions according to legislation in the state or territory of operation. 1.2 Discuss agency requirements and appraisal processes with client. 1.3 Confirm commercial property usage, lease arrangements and land use controls. 1.4 Obtain agreement to proceed with appraisal according to legislation in state or territory of operation.
2. Conduct research to support appraisal of commercial property.	2.1 Select appraisal methodology suitable to property type and based on available information. 2.2 Analyse required documents, reports and financial data for property. 2.3 Analyse current market data and trends that may affect lease or sale of property. 2.4 Verify accuracy and reliability of collated data.
3. Complete appraisal report.	3.1 Analyse research findings to ascertain final appraisal, and record outcome according to agency requirements and client instructions. 3.2 Prepare appraisal report in an acceptable format, highlighting findings and rationale. 3.3 Present report to client. 3.4 Retain records and documentation securely, according to agency requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

Supersedes but is not equivalent to:

CPPDSM4026 Analyse property and facility information

CPPDSM4032A Arrange valuation of facilities and assets.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4201 Appraise commercial property

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4026 Analyse property and facility information and CPPDSM4032A Arrange valuation of facilities and assets. Merged to reduce duplication. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must appraise and report on the lease or sales price of two different commercial properties.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

legislation and regulations governing appraisal of commercial properties in the state or territory of operation

agency documentation required to be completed and maintained when appraising commercial properties

appraisal methodologies suitable for different types of commercial properties

basic accounting principles and techniques for checking financial data and the status of commercial properties for lease or sale

categories of commercial property:

industrial

retail

healthcare

leisure

warehouses

multi-family

commercial property appraisal processes:

content and format of appraisal reports

factors that influence whether commercial properties are comparable for appraisal purposes

information required to be gathered and analysed for commercial property appraisals

key sources of information required for appraisal of commercial properties

industry benchmarks for the appraisal of different types of commercial properties

land use controls for different types of commercial properties

regulatory and ethical responsibilities and role of agents in appraising commercial properties for lease or sale:

duty of disclosure

maintaining client privacy and confidentiality

providing accurate information

types and purpose of financial records to be analysed when appraising commercial properties for lease or sale

types of leases used for commercial properties

value factors for the commercial property market.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

materials and equipment that meet the operational requirements for a real estate agency, including:

policies, procedures and documentation relating to appraising commercial properties

relevant legislation in the state or territory of operation relating to appraising of commercial properties

equipment, communication and data access and storage technology required to conduct research and to prepare reports relating to appraising commercial properties for lease

client briefs and financial and performance information to support the appraisal of two different commercial properties.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4202 Establish and maintain vendor and lessor relationships and networks

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 10.2 Changes to Performance Evidence and Assessment Conditions.
Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Application

This unit specifies the skills and knowledge required to attract and retain vendors and lessors for commercial property listings.

It includes working with vendors and lessors to provide agency services that meet their needs and preferences, conducting market research to identify factors impacting property sale or lease, and setting up processes to manage vendor and lessor communications.

The unit applies to industry professionals in real estate.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Prospect to attract potential vendors and lessors.	1.1 Identify and plan suitable prospecting methods to attract commercial property sale or lease listings according to agency requirements. 1.2 Apply prospecting methods to establish relationships with potential vendors and lessors. 1.3 Explain agency commercial sales and leasing services that meet specific vendor and lessor preferences and requirements. 1.4 Respond to vendor and lessor questions or concerns and provide suitable information or services. 1.5 Record communications with potential vendors and lessors according to agency requirements.
2. Confirm client requirements for sale or lease of commercial property.	2.1 Identify and record client needs and preferences for sale or lease of commercial property. 2.2 Clarify and record property ownership, use and contractual arrangements that may impact on sale or lease. 2.3 Clarify tenancy mix required for commercial property. 2.4 Research, analyse and record commercial property and market information to identify factors impacting sale or lease according to property type and use. 2.5 Prepare information and advice to support client needs and preferences and clarify their issues and concerns.
3. Complete documentation for listing of commercial property.	3.1 Explain sale or lease process to client and check understanding of agency and client requirements. 3.2 Prepare and complete agency documentation for listing according to legislative requirements. 3.3 Secure and maintain client documentation according to agency requirements.
4. Seek feedback.	4.1 Plan communication methods and timeframe for feedback on sale or leasing process with client. 4.2 Apply communication processes with client and record outcomes according to agency requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

New unit of competency.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4202 Establish and maintain vendor and lessor relationships and networks

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 10.2 Changes to Performance Evidence and Assessment Conditions.
Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Performance Evidence

To demonstrate competency in this unit, a person must:

develop a prospecting plan with timeframes and activities to attract potential vendors and lessors for the sale and lease of commercial property

establish a vendor relationship and complete required agency documentation for the listing of one commercial property for sale

establish a lessor relationship and complete required agency documentation for the listing of one commercial property for lease.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

agency documentation required to be prepared and executed for the listing of commercial properties for sale and lease

communication processes to provide vendors and lessors with feedback on the sales and leasing processes

factors that can impact the sale or lease of commercial property and strategies for addressing these factors:

property ownership

land use, zoning and approvals

contractual arrangements

property attributes

legislation relating to the sale or lease of commercial property in state or territory of operation

prospecting purpose and methods used in real estate to attract commercial listings

regulatory and ethical responsibilities and role of agents when managing relationships with vendors and lessors:

duty of disclosure

maintaining client privacy and confidentiality

providing accurate information

scope of agency commercial sales and leasing services:

marketing activities

services provided

methods for planning tenancy mix to suit commercial property

vendor and lessor expectations.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

materials and equipment meeting the operational requirements for a real estate agency, including:

policies, procedures and documentation for establishing vendor and lessor relationships for commercial sales and leasing including listing agreements

legislation in the state or territory of operation relating to the sale or lease of commercial property

equipment, communication and data access and storage technology required to develop, manage and monitor vendor and lessor relationships

agency documentation required for listing a commercial property for sale

agency documentation required for listing a commercial property for lease.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4203 Complete commercial property sale

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes and is equivalent to CPPDSM4036A Broker sale of industrial, commercial and retail property. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to manage the sales process for commercial properties.

This may include negotiating the terms and conditions of sale, organising the execution of sales documentation and monitoring contract settlement. Where properties are tenanted, lease arrangements are also facilitated.

The unit applies to industry professionals in real estate.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Complete sale of commercial property.	1.1 Maintain communication with vendor and buyer to provide feedback on the sales process. 1.2 Identify and resolve issues that may impact the sale. 1.3 Arrange changes to leasing documentation as required. 1.5 Administer and secure deposit according to legislative requirements.
2. Complete documentation in preparation for sale.	2.1 Facilitate preparation of required sales documentation. 2.2 Arrange completion of documentation by all parties to the sale. 2.3 Organise completion of lease arrangements for tenanted property. 2.4 Consult legal advisor relevant to type of sale and complete pre-settlement processes according to agency requirements.
3. Monitor contract settlement.	3.1 Monitor progress of contract and adherence to conditions of sale according to agency requirements. 3.2 Maintain communication with all parties to the sale to facilitate contract settlement. 3.3 Confirm settlement has concluded and complete post-settlement processes. 3.4 Evaluate vendor and buyer satisfaction to establish future business opportunities. 3.5 Update databases to inform future prospecting activities.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPDSM4036A Broker sale of industrial, commercial and retail property.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4203 Complete commercial property sale

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes and is equivalent to CPPDSM4036A Broker sale of industrial, commercial and retail property. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must complete the sale of two commercial properties. The two properties may come from two of the following categories:

office

industrial

retail

healthcare

leisure

warehouses

multi-family.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

agency and legal documentation required to be completed and maintained for the sale of commercial properties

categories of commercial property:

industrial

office

retail

healthcare

leisure

warehouses

multi-family

contracts and agreements used for the sale of commercial properties

deposit requirements for different types of commercial properties

factors that may impact the successful conclusion of a commercial property sale

legislation and regulations governing the sale of commercial properties in the state or territory of operation

negotiation techniques used to facilitate agreement between vendors and buyers and to break deadlocks

ethical standards, regulatory requirements and role of agents in the sale of commercial properties:

duty of disclosure

maintaining client privacy and confidentiality

providing accurate information

requirements for a valid contract.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

materials and equipment meeting the full industry standard for a real estate agency:

policies, procedures and documentation relating to the sale of commercial property

legislation in the state or territory of operation relating to the sale of commercial property

equipment, communication and data access and storage technology required to maintain records and information associated with the sale of commercial property

vendors, buyers and information to support the sale of two different types of commercial property.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4204 Establish commercial property lease

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4041A Contribute to development of a tenancy mix strategy, CPPDSM4050A Lease industrial, commercial and retail property and CPPDSM4063 Participate in developing and establishing property or facility contracts. Merged to reduce duplication. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to establish a commercial property lease.

It includes working with potential lessees to assess their suitability for the lease and obtain agreement to lease terms and conditions following lessor instructions. It also includes preparing and administering lease documentation, approvals and payments and negotiating with parties to the lease to formalise lease arrangements.

The unit applies to industry professionals in real estate.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Respond to lessee enquiry for commercial property lease.	1.1 Respond promptly to lessee enquiry and identify their needs and preferences. 1.2 Discuss property features and usage requirements with lessee according to type of property and lease. 1.3 Assess lessee suitability against property usage and lessor instructions. 1.4 Provide additional information to lessee as required and obtain agreement to proceed with lease. 1.5 Record details of interactions with lessee according to agency requirements.
2. Disclose terms and conditions with lessee.	2.1 Prepare pre-lease documentation, setting out terms and conditions of lease and proposed agreement between lessor and lessee. 2.2 Brief lessee on lease terms and conditions and provide required information or advice to address issues or concerns. 2.3 Confirm with lessee required bonds, rent reviews, outgoings and financial obligations.
3. Negotiate agreement for commercial property lease.	3.1 Negotiate terms and conditions of lease with lessee according to lessor instructions and type of commercial property. 3.2 Identify and resolve issues that may impact agreement of the lease terms and conditions. 3.3 Maintain communication with lessee and lessor to negotiate variations to conditions of agreement. 3.4 Negotiate conflict or deadlocks and confirm final lease agreement.
4. Facilitate completion of lease for commercial property.	4.1 Administer required lease approvals and payments according to lease agreement. 4.2 Execute lease documentation and facilitate lease registration. 4.3 Check understanding of responsibilities and obligations with parties to the lease. 4.4 Secure lease records according to agency requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

Supersedes but is not equivalent to:

CPPDSM4041A Contribute to development of a tenancy mix strategy

CPPDSM4050A Lease industrial, commercial and retail property

CPPDSM4063 Participate in developing and establishing property or facility contracts.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4204 Establish commercial property lease

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4041A Contribute to development of a tenancy mix strategy, CPPDSM4050A Lease industrial, commercial and retail property and CPPDSM4063 Participate in developing and establishing property or facility contracts. Merged to reduce duplication. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must negotiate, draft and prepare for finalisation, leases for two commercial properties. These properties must come from two of the following categories:

industrial

office

retail.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

legislation and regulations governing the lease of commercial property in the state or territory of operation

agency documentation required to be completed and maintained when leasing commercial property

factors that can lead to breach of lease

financial obligations of lessee

lease structures and requirements for different categories of commercial property:

office

industrial

retail

healthcare

leisure

warehouses

multi-family

land use controls for different types of commercial properties

legislative requirements for retail leases

processes for establishing commercial lease agreements:

acceptance and consideration

agreement to lease

letters of intent

negotiations containing offers

relative lessee or lessor obligations

ethical standards, regulatory requirements and role of agents in leasing commercial property

common terms and conditions of commercial property leases

considerations when qualifying lessees for lease of commercial property

information normally contained in disclosure statements associated with the lease of commercial property

rent review mechanisms and methods:

fixed percentage increase

consumer price index (CPI) percentage increase

market review

agreed amount

situations requiring local government approval associated with the lease of commercial property

tenancy mix requirements for commercial property.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

materials and equipment meeting the operational requirements for a real estate agency, including:

policies, procedures and documentation relating to lease of commercial property

legislation in the state or territory of operation relating to lease of commercial property

equipment, communication and data access and storage technology required to prepare documentation for the lease of commercial property

lessees, lessors and information to support the lease of two different types of commercial property.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4231 Manage commercial property maintenance

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4042 Coordinate construction contract, CPPDSM4043A Coordinate fit-out of property and facilities, CPPDSM4044 Coordinate maintenance and repair of properties and facilities, CPPDSM4058A Monitor service requirements in the property industry, CPPDSM4059A Monitor space use in the property industry and CPPDSM4074 Select and appoint contractors in the property industry. Merged to reduce duplication. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to plan, schedule and implement maintenance requirements for commercial properties to comply with lease and statutory obligations.

It includes coordinating contractors, monitoring completion of works to specification and budget, and consulting with affected parties.

It also includes implementing contingency measures to respond to urgent maintenance requirements.

The unit applies to industry professionals in real estate.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Plan and schedule maintenance for commercial property.	1.1 Assess property type, condition and building classification to identify and plan maintenance to meet statutory requirements. 1.2 Analyse property documentation to identify and plan maintenance activities. 1.3 Assess risks associated with required maintenance and plan suitable management strategies. 1.4 Obtain specialist advice to confirm resources and approvals required to implement maintenance. 1.5 Develop and document maintenance schedule to meet lease and legislative requirements. 1.6 Communicate with lessor and lessee to confirm maintenance schedule according to agency requirements.
2. Implement maintenance schedule for commercial property.	2.1 Select contractors and verify they have required certification and insurance to undertake maintenance. 2.2 Obtain quotes and approvals to implement scheduled maintenance and negotiate agreement to proceed. 2.3 Organise contractors to undertake maintenance activities systematically and within budget according to schedule, lease and lessor instructions. 2.4 Liaise with relevant parties to communicate scheduled maintenance and clarify issues or concerns. 2.5 Verify completion of maintenance activities to specification and apply measures as required to rectify issues or to complete outstanding works. 2.6 Report maintenance status to lessor and lessee according to agency requirements.
3. Respond to urgent maintenance requirements.	3.1 Identify urgent maintenance requirements. 3.2 Assess urgency and risk associated with required maintenance and select suitable contingency measure. 3.3 Liaise with responsible entity to obtain required approvals to proceed with contingency measure. 3.4 Liaise with relevant parties and contractors to organise required maintenance. 3.5 Update maintenance schedule to incorporate urgent works and contingency actions. 3.6 Complete and secure maintenance documentation according to legislation in the state or territory of operation.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria:

numeracy skills to interpret quotes and calculate maintenance costs and budgets.

Unit Mapping Information

No equivalent unit.

Supersedes but is not equivalent to:

CPPDSM4042 Coordinate construction contract

CPPDSM4043A Coordinate fit-out of property and facilities

CPPDSM4044 Coordinate maintenance and repair of properties and facilities

CPPDSM4058A Monitor service requirements in the property industry

CPPDSM4059A Monitor space use in the property industry

CPPDSM4074 Select and appoint contractors in the property industry.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4231 Manage commercial property maintenance

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4042 Coordinate construction contract, CPPDSM4043A Coordinate fit-out of property and facilities, CPPDSM4044 Coordinate maintenance and repair of properties and facilities, CPPDSM4058A Monitor service requirements in the property industry, CPPDSM4059A Monitor space use in the property industry and CPPDSM4074 Select and appoint contractors in the property industry. Merged to reduce duplication. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must manage the maintenance of two commercial properties from two of the following categories:

office

industrial

retail.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

legislation and regulations governing maintenance of commercial properties in the state or territory of operation:

Building Code of Australia (BCA) requirements for the property type and classification

compliance requirements associated with property maintenance

air conditioning

fire protection

lifts

agency documentation required to be prepared and completed when managing the maintenance of commercial properties

asset life cycles and implications for maintenance of commercial property

criteria used to prioritise maintenance activities and urgent repairs

maintenance activities typically covered by warranties and insurances

methods for sequencing maintenance contractors and activities to achieve time and resource efficiencies

methods for verifying maintenance activities are completed to specification

notification requirements for scheduling and implementing maintenance for commercial property

preventative and periodic maintenance requirements of commercial property

processes used to schedule and implement property maintenance

regulatory and ethical responsibilities and role of agents in managing commercial property maintenance

requirements and processes for obtaining and accepting competitive quotes for maintenance of commercial property

rights and obligations of lessors, lessees and property managers to maintain commercial properties

risks associated with commercial property maintenance to:

lessors

lessees

property managers

the public

types and purpose of property documentation that can inform maintenance requirements.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

materials and equipment meeting the operational requirements for a real estate agency:

policies, procedures and documentation relating to commercial property maintenance

legislation in the state or territory of operation relating to commercial property maintenance

equipment, communication and data access and storage technology required to maintain documentation associated with commercial property maintenance

information to support the maintenance of two different types of commercial property.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4232 Manage commercial property financial reports

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Application

This unit specifies the skills and knowledge required to manage financial reporting for commercial property management.

It includes collating and analysing income, expenditure and cash flow to plan and budget for financial reporting.

It also includes preparing required financial reports and evaluating financial outcomes for the property in consultation with lessors to identify and recommend actions for improvement.

The unit applies to industry professionals in real estate.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Plan financial reporting for commercial property management.	1.1 Analyse property documentation to confirm financial reporting obligations according to client instructions or agreement. 1.2 Confirm types and purpose of required financial reports and reporting periods. 1.3 Schedule financial reporting activities to meet client requirements and accounting protocols.
2. Develop annual budget for commercial property.	2.1 Collate financial data for commercial property. 2.2 Analyse financial data to prepare forecasts for the financial year. 2.3 Prepare and document budget and tenancy schedules to meet agency requirements for commercial property management.
3. Coordinate financial reporting for commercial property.	3.1 Prepare financial reports according to client instructions. 3.2 Assess completed financial reports to verify sufficiency to meet reporting requirements and take required action to correct errors or omissions. 3.3 Distribute financial reports to lessor to meet agreed reporting timeframes and agency requirements.
4. Evaluate and improve financial outcomes for commercial property.	4.1 Assess financial outcomes for property to identify areas requiring improvement. 4.2 Recommend actions to improve financial outcomes in discussion with lessor and obtain feedback and further instruction from lessor. 4.3 Facilitate implementation of processes to improve financial outcomes for property according to lessor instructions. 4.4 Secure and maintain financial information and documentation according to agency requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

New unit of competency.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4232 Manage commercial property financial reports

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Performance Evidence

To demonstrate competency in this unit, a person must, for two separate commercial properties, develop financial reports for the lessor. These reports must include:

income and expenditure report

cashflow projection

statutory reporting.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

legislation and regulations governing management of commercial property financial reports in the state or territory of operation

arrears recovery procedures

basic accounting techniques used to calculate income, expenditure and cash flow

budgeting process for commercial property financial management

information to be contained in financial reports for commercial property

methods for collecting and recording income for commercial property

methods for controlling and paying expenditure for commercial property

methods for setting up and administering budgets for commercial property

outgoings recovery and management processes for commercial property

ethical standards, regulatory requirements and role of agents in managing commercial property financial reports

types, purpose and reporting periods of commercial property financial reports.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

materials and equipment meeting the operational requirements for a real estate agency:

policies, procedures and documentation relating to managing commercial property financial reports

legislation in the state or territory of operation relating to managing commercial property financial reports

equipment, communication and data access and storage technology required to prepare a range of required commercial property financial reports

accountant or other professional to assist in the preparation of commercial property financial reports.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4233 Manage lessee relationships - commercial

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4062A Occupy space. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to manage lessee relationships for commercial property tenancies.

It includes supporting lessees to comply with the terms and conditions of the lease when occupying properties including managing contingency requests associated with subletting and assignment of commercial leases.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Confirm lease arrangements with lessee.	1.1 Consult with lessee to plan commercial property occupation and confirm rights and obligations under the lease. 1.2 Clarify lessee needs and expectations for property use and fit-out and provide advice to ensure compliance with lease and lessor instructions. 1.3 Schedule processes for collecting rent and outgoings according to agency requirements. 1.4 Verify acceptance of terms and conditions of lease and implement contingency processes as required in consultation with lessee. 1.5 Document schedules and agreed actions according to agency requirements.
2. Support lessee to comply with commercial lease.	2.1 Coordinate collection of rent and outgoings according to agreed schedule and lease requirements. 2.2 Conduct property inspection to confirm compliance with lease requirements. 2.3 Seek feedback from lessee to monitor property condition and use and identify issues or concerns. 2.4 Implement rent reviews and contributions to expenses. 2.5 Implement required actions to resolve lessee issues or concerns within the constraints of the lease and lessor instructions. 2.6 Seek specialist assistance and lessor instructions to resolve lessee issues or concerns outside the scope of the lease. 2.7 Document property inspection results and actions taken according to agency requirements.
3. Manage lessee contingency requests.	3.1 Respond to request to sublet portion of commercial property. 3.2 Gain lessor acceptance for subletting and implement required processes. 3.3 Respond to request for assignment of lease. 3.4 Gain lessor acceptance for assignment of lease and implement required processes.
4. Facilitate lease renewal.	4.1 Facilitate the exercise of options with lessee according to lease requirements. 4.2 Coordinate negotiation for renewal of lease or new lease to meet lessee requirements. 4.3 Secure and maintain lessee documentation to inform future negotiations according to agency requirements.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria:

reading skills to interpret commercial property leases that contain legal terminology

numeracy skills to calculate rent and outgoings

technology skills to access and use agency databases to record lessee interactions.

Unit Mapping Information

No equivalent unit.

Supersedes but is not equivalent to CPPDSM4062A Occupy space.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4233 Manage lessee relationships - commercial

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4062A Occupy space. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must develop and manage two lessee relationships. These must include:

completing at least one new lease agreement

co-ordinating and undertaking at least one inspection

organising the exercise of option or renewal of lease

actioning at least 2 lessee contingency requests.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

agency documentation required to be completed when managing lessee relationships for commercial property

fit-out, repair and make-good obligations of lessees of commercial property

legislation relating to the lease of commercial property in the state or territory of operation

methods for calculating and collecting rent and outgoings for commercial property

methods for preparing a tenancy schedule

needs of lessees in different types of commercial property:

industrial

retail

office

purpose and types of option clauses in commercial leases

methods by which lessees can exercise their options

time limits for exercising options

ethical standards, regulatory requirements and role of real estate agents when managing lessee relationships for commercial property

requirements for subletting and assignment of a commercial lease

types of outgoings required to be paid by lessees of a commercial property

types of securities, guarantees and insurance required to protect lessors of commercial property.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

materials and equipment meeting the operational requirements for a real estate agency:

policies, procedures and documentation for managing lessee relationships for commercial property

legislation in the state or territory of operation relating to lease of commercial property

equipment, communication and data access and storage technology required to develop, manage and monitor lessee relationships

two lessees and arrangements for the lease of two different types of commercial property.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4234 Manage lessor relationships - commercial

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Application

This unit specifies the skills and knowledge required to manage lessor relationships for commercial property tenancies.

It includes seeking lessor instructions to resolve lessee issues or concerns, analysing market trends and evaluating services to facilitate asset management opportunities.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Confirm property management services and lessor requirements.	1.1 Introduce lessor to property management team and explain property management processes. 1.2 Clarify rights and obligations of lessor and lessee according to lease terms and conditions. 1.3 Schedule reporting processes and timeframes to meet lessor requirements. 1.4 Confirm lessor instructions for property management and provide information or advice to resolve issues or concerns. 1.5 Document agreed schedules and actions according to agency requirements.
2. Report to lessor on commercial property management activities.	2.1 Seek lessor instructions to resolve issues or concerns associated with lessee, property or lease. 2.2 Consult with lessor to monitor satisfaction with property management services and provide information or advice in response to additional requirements. 2.3 Document reports and actions taken in response to lessor requirements.
3. Facilitate asset management opportunities and maintain documentation.	3.1 Analyse commercial property market trends to identify opportunities to meet specific lessor needs and preferences. 3.2 Evaluate commercial property management services and identify opportunities to enhance lessor property portfolio. 3.3 Present findings to lessor and document instructions. 3.4 Secure and maintain lessor documentation according to agency requirements.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria:

reading skills to interpret commercial property leases that contain legal terminology

numeracy skills to prepare financial reports

technology skills to access and use agency databases to record lessor instructions.

Unit Mapping Information

No equivalent unit.

New unit of competency.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4234 Manage lessor relationships - commercial

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Performance Evidence

To demonstrate competency in this unit, a person must prepare and action a documented plan and communication schedule to manage at least 2 lessor relationships involving commercial property from two of the following categories:

industrial

office

retail.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

agency documentation required to be completed when managing lessor relationships for commercial property

legal rights, responsibilities and obligations of lessors in a commercial property lease

legislation relating to the lease of commercial property in the state or territory of operation

methods for preparing a tenancy schedule

needs of lessors in different types of commercial property:

industrial

office

retail

ethical standards, regulatory requirements and role of agents when managing lessor relationships for commercial property

types and purpose financial reports to be prepared for lessors of commercial property

types of outgoings required to be paid by lessors of a commercial property

types of securities, guarantees and insurance required to protect lessors of commercial property.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

materials and equipment meeting the operational requirements for a real estate agency:

policies, procedures and documentation for managing lessor relationships for commercial property

legislation in the state or territory of operation relating to lease of commercial property

equipment, communication and data access and storage technology required to develop, manage and monitor lessor relationships

two lessors and arrangements for the lease of two different types of commercial property.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4235 End commercial property lease

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Application

This unit specifies the skills and knowledge required to end a commercial property lease.

It includes analysing lease documentation to clarify the circumstances of termination and obligations of lessors and lessees, and monitoring and negotiating termination processes including make good, handover and financial settlement.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Respond to request to terminate commercial property lease.	1.1 Receive request to end lease and clarify circumstances requiring termination. 1.2 Analyse lease documentation to verify conditions of termination and confirm lessor and lessee responsibilities. 1.3 Clarify make-good obligations and property handover requirements. 1.4 Inform lessor and lessee of termination request according to agency requirements. 1.5 Document request to terminate lease according to legislative requirements. 1.6 Seek specialist advice as required to clarify contractual obligations and inform lessor and lessee.
2. Implement and monitor processes to terminate commercial property lease.	2.1 Notify lessor and lessee of responsibilities and obligations associated with lease termination. 2.2 Consult with lessee to monitor satisfactory completion of make-good requirements. 2.3 Conduct and document property inspection to verify outgoing property condition according to terms and conditions of lease. 2.4 Facilitate financial settlement according to terms and conditions of lease. 2.5 Record financial transactions according to legislative requirements.
3. Finalise termination of commercial property lease.	3.1 Organise and monitor property handover procedure to lessor satisfaction. 3.2 Negotiate with lessor and lessee to resolve areas of conflict. 3.3 Identify breach of lease terms and conditions, and implement actions required for resolution according to agency requirements. 3.4 Complete and secure end of lease documentation according to legislative requirements.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria:

writing skills to record observations during property inspections

reading skills to interpret lease documents that may include legal terminology

speaking skills to negotiate and resolve conflict

numeracy skills to calculate financial payments for lease settlement

problem-solving skills to recognise breaches of lease and apply specific lease clauses to circumstances of termination.

Unit Mapping Information

No equivalent unit.

New unit of competency.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4235 End commercial property lease

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Performance Evidence

To demonstrate competency in this unit, a person must document and action a plan for the termination of commercial leases in two of the following circumstances:

expiry of term of lease

frustration of lease

breach of lease

surrender of lease.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

legislation and regulations governing termination of commercial property leases

required documentation to be completed and maintained when ending commercial property leases

assignment and sub-leasing procedures

circumstances that may lead to termination of a commercial lease:

breach of lease

frustration of lease

expiry of term of lease

surrender of lease

fit-out, repair and make-good obligations

lease breach or default notification procedures and consequences

methods and considerations for financial settlement when terminating leases for commercial property:

arrears recovery

cash settlement in lieu of make-good

payment of monies owed

return of bond

ethical standards, regulatory requirements and role of real estate agents in terminating commercial property leases.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

materials and equipment meeting the operational requirements for a real estate agency:

policies, procedures and documentation relating to ending commercial property leases

legislation in the state or territory of operation relating to ending commercial property leases

equipment, communication and data access and storage technology required to prepare documentation and maintain records for the termination of commercial property leases

lessees, lessors and information to support the termination of commercial property leases.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4261 Appraise business for sale

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4029A Appraise business, CPPDSM4079A Work in the business broking sector, CPPDSM5033A Merge or acquire a business and CPPDSM5038A Value a business. Merged to reduce duplication. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to appraise a business for sale.

It includes accessing and analysing market, business and financial data to determine an appraised price, and presenting a documented appraisal report to the client.

The unit applies to industry professionals in real estate.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Obtain, interpret and confirm instructions.	1.1 Confirm client requirements and instructions for business appraisal according to legislative requirements. 1.2 Discuss agency requirements and processes for business appraisal with client. 1.3 Confirm status and ownership of business to be appraised. 1.4 Obtain agreement to proceed with business appraisal according to legislative requirements.
2. Conduct research to support business appraisal.	2.1 Select and apply business appraisal methodology suitable to the business type and available information. 2.2 Access and analyse required documents, reports and financial data for business being appraised. 2.3 Access and analyse current market data and trends effecting sale of business being appraised. 2.4 Verify accuracy and reliability of collated data and seek additional information according to appraisal methodology.
3. Complete business appraisal and present to client.	3.1 Analyse research findings to ascertain final appraisal and record outcome according to agency requirements and client instructions. 3.2 Prepare business appraisal report in an acceptable format, highlighting findings and rationale. 3.3 Present report to client. 3.4 Securely retain records and documentation according to agency requirements.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria:

numeracy skills to analyse and calculate the profitability of businesses for sale

technology skills to use the internet and databases to access market information.

Unit Mapping Information

No equivalent unit.

Supersedes but is not equivalent to:

CPPDSM4029A Appraise business

CPPDSM4079A Work in the business broking sector

CPPDSM5033A Merge or acquire a business

CPPDSM5038A Value a business.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4261 Appraise business for sale

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4029A Appraise business, CPPDSM4079A Work in the business broking sector, CPPDSM5033A Merge or acquire a business and CPPDSM5038A Value a business. Merged to reduce duplication. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must prepare an appraisal report for two different businesses using suitable appraisal methodologies.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

legislation and regulations governing the conduct of business appraisals in the state or territory of operation

required documentation to be completed and maintained when appraising businesses for sale

appraisal methodologies suitable for different types of businesses

basic accounting principles and techniques for checking financial statements and the ownership and status of businesses

business appraisal processes:

content and format of business appraisal reports

factors that influence whether businesses are comparable for appraisal purposes

information required to be gathered and analysed for business appraisals

key sources of information required for business appraisals

industry benchmarks for the appraisal of different types of businesses

methods for estimating goodwill

ethical standards, regulatory requirements and role of agents in appraising businesses for sale

types and purpose of financial records to be analysed for business appraisal purposes

types of assets required to be considered as part of a business appraisal.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

materials and equipment meeting the operational requirements for a real estate agency:

policies, procedures and documentation relating to appraising businesses for sale

legislation in the state or territory of operation relating to the appraisal of businesses for sale

equipment, communication and data access and storage technology required to conduct research and prepare reports for the appraisal of businesses for sale

client briefs and financial and performance information to support the appraisal of two different businesses for sale.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4262 Establish vendor relationships in business broking

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Application

This unit specifies the skills and knowledge required to attract vendor-agency relationships and to work with vendors to provide business broking services to meet their specific needs and preferences.

It includes completing agency documentation for the listing and sale of businesses and setting up vendor communication processes to provide feedback on the sales process.

The unit applies to industry professionals in real estate.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Prospect to attract potential vendors.	1.1 Identify and plan suitable prospecting methods to attract business listings according to agency requirements. 1.2 Apply prospecting methods to create opportunities to establish vendor–agency relationships. 1.3 Explain agency business broking services that meet specific vendor preferences and requirements. 1.4 Address vendor questions or concerns and offer information or services that attract relationships. 1.5 Record communications with potential vendors according to agency requirements.
2. Confirm sale context.	2.1 Identify vendor needs and preferences. 2.2 Determine business structure, ownership, scope of operation and contractual arrangements impacting sale. 2.3 Determine business attributes, goodwill and financial position. 2.4 Record vendor requirements and factors impacting sale according to agency requirements.
3. Complete documentation for listing.	3.1 Explain listing and sales process to vendor and seek additional information to ensure mutual and comprehensive understanding of vendor and agency requirements. 3.2 Prepare and execute documentation for business listing according to legislative requirements. 3.3 Retain vendor records and documentation according to agency requirements.
4. Set up vendor communication processes.	4.1 Plan communication methods and timeframes for providing feedback on sales process in consultation with vendor. 4.2 Record and apply vendor communication processes according to agency requirements.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria:

reading skills to interpret agency documents that include legal terminology

numeracy skills to calculate the goodwill of businesses

technology skills to access and use agency databases when prospecting for vendors.

Unit Mapping Information

No equivalent unit.

New unit of competency.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4262 Establish vendor relationships in business broking

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Performance Evidence

To demonstrate competency in this unit, a person must:

develop and implement one prospecting plan with timeframes and activities to attract potential vendors

establish vendor relationships and complete documentation for two different business listings.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

required documentation to be prepared and executed for business listing and sale

communication processes to provide vendors with feedback on the sales process

factors that can impact the sale of a business and strategies for addressing each:

business structure

business ownership

contractual arrangements

attributes

goodwill

financial position

legislation relating to the listing and sale of businesses in the state or territory of operation

listing and sales processes used in business broking

prospecting purpose and methods used in real estate to attract business listings

ethical standards, regulatory requirements and role of agents when managing vendor–agency relationships

scope of agency business broking services.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

materials and equipment meeting the operational requirements for a real estate agency:

policies, procedures and documentation for establishing vendor relationships in business broking including listing agreements

legislation in the state or territory of operation relating to the sale of businesses

equipment, communication and data access and storage technology required to develop, manage and monitor vendor relationships in business broking

potential vendors for the sale of two different businesses.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4263 Manage buyer relationships in business broking

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Application

This unit specifies the skills and knowledge required to manage buyer relationships in business broking.

It includes presenting the features of listed businesses to potential buyers according to vendor instructions and assisting buyers to make an informed offer.

The unit applies to industry professionals in real estate.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Respond to buyer enquiry for purchase of business.	1.1 Respond promptly to buyer enquiries and ascertain their needs and preferences. 1.2 Record details of buyer enquiries and information provided according to agency requirements.
2. Present business to buyer.	2.1 Assess buyer suitability against business listing and vendor instructions. 2.2 Offer information to buyer about listed business to meet their requirements. 2.3 Present features of listed business according to vendor instructions and seek buyer feedback to monitor interest in listing. 2.4 Provide buyer with required information to address issues or concerns associated with business or terms of sale.
3. Assist buyer to make an offer.	3.1 Organise buyer inspection of business premises and financial records while maintaining vendor confidentiality. 3.2 Discuss and confirm inventory and equipment associated with sale, staged purchase and retention arrangements. 3.3 Recommend sources of specialist advice to assist buyer to gain full understanding of purchase and tax implications. 3.4 Maintain communication to support buyer and to encourage an offer to be made. 3.5 Record buyer interactions according to agency requirements.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria:

reading skills to interpret agency documents that include legal terminology

numeracy skills to interpret numerical data to understand the financial position of businesses for sale

technology skills to access and use agency databases to record buyer information.

Unit Mapping Information

No equivalent unit.

New unit of competency.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4263 Manage buyer relationships in business broking

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Performance Evidence

To demonstrate competency in this unit, a person must identify and assist at least 2 buyers, in two separate occasions, in the purchase of a business.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

required documentation to be completed when interacting with buyers

business structures and features that can impact sale

legislation relating to the sale of businesses in the state or territory of operation

legal and ethical responsibilities of real estate agents when managing buyer relationships in business broking

methods for presenting businesses to potential buyers

methods of buyer enquiry in business broking

role of the real estate agent in establishing and maintaining buyer relationships for the sale of businesses

strategies to match buyer needs and preferences to listed business

techniques to manage conflict between buyers and vendors in business broking.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

materials and equipment meeting the operational requirements for a real estate agency:

policies, procedures and documentation for managing buyer relationships in business broking

legislation in the state or territory of operation relating to the sale of businesses

equipment, communication and data access and storage technology required to develop, manage and monitor buyer relationships in business broking

buyers for two different business listings.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4264 Manage the sales process in business broking

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4053A List business for sale and CPPDSM4069A Promote and market listed business. Merged to reduce duplication. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to manage the business sales process while maintaining vendor privacy and confidentiality.

It includes negotiating the terms and conditions of sale, organising the execution of sales documentation, and monitoring contracts through to settlement.

It also involves administering and securing deposits and agreements and resolving issues to ensure the successful conclusion of the sale.

The unit applies to industry professionals in real estate.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Negotiate requirements and complete sale of business.	1.1 Maintain communication with vendor and during the sales process. 1.2 Identify and resolve issues that may impact the successful conclusion of the sale. 1.3 Negotiate price, terms and conditions of sale of business. 1.4 Negotiate conflict or deadlocks and confirm terms with parties to the sale. 1.5 Administer and secure deposit according to legislative requirements.
2. Organise execution of documentation for sale of business.	2.1 Provide disclosure documentation according legislative requirements. 2.2 Prepare sales documentation according to agency requirements. 2.3 Arrange completion of sales documentation by all parties to the sale. 2.4 Facilitate engagement of legal advisor according to type of sale and complete pre-settlement processes according to legislative requirements.
3. Monitor contract settlement.	3.1 Monitor progress of contract and adherence to conditions of sale according to agency requirements. 3.2 Maintain communication with all parties to the sale to facilitate contract settlement. 3.3 Confirm settlement has concluded and complete post-settlement processes.
4. Review and complete post-sale processes.	4.1 Evaluate vendor and buyer satisfaction to establish future business opportunities. 4.2 Update databases to inform future prospecting activities.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria:

writing skills to complete agency documentation for the sale of businesses

reading skills to interpret agreements and contracts for the sale of businesses

numeracy skills to calculate terms of sale and deposits.

Unit Mapping Information

No equivalent unit.

Supersedes but is not equivalent to:

CPPDSM4053A List business for sale

CPPDSM4069A Promote and market listed business.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4264 Manage the sales process in business broking

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4053A List business for sale and CPPDSM4069A Promote and market listed business. Merged to reduce duplication. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must document and implement a plan to manage the sales process for two different businesses.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

legal and agency documentation to be completed and maintained for the sale of businesses

contracts and agreements used for the sale of businesses

legal requirements applying to retail businesses in the state or territory of operation

deposit requirements for different types of businesses

factors that may impact the successful conclusion of a business sale:

buyer capacity and credentials

confidentiality agreements

involvement of third parties in the negotiation or sales process

legal requirements

status of business structure or ownership

vendor motivation and requirements

legislation and regulations governing the sale of businesses in the state or territory of operation

negotiation techniques used to facilitate agreement between vendors and buyers and to break deadlocks

ethical standards, regulatory requirements and role of agents in the sale of businesses.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

materials and equipment meeting the operational requirements for a real estate agency:

policies, procedures and documentation relating to the sale of businesses

legislation in the state or territory of operation relating to the sale of businesses

equipment, communication and data access and storage technology required to maintain records and information associated with the sale of businesses

vendors, buyers and information to support the sale of two different businesses.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4301 Confirm and market livestock for sale

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes and is not equivalent to CPPDSM4068A Prepare livestock for sale at saleyards and CPPDSM4075A Select livestock for sale. Merged to reduce duplication. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to confirm and market livestock for sale.

It includes confirming livestock characteristics, ownership and preferred method of sale, identifying potential buyers, preparing promotional material for livestock and arranging delivery of livestock for sale.

The unit applies to people currently working in or seeking to work in the real estate stock and station sector.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Confirm vendor requirements for livestock sale.	1.1	Confirm livestock ownership and method of sale.
1.2	Document type, condition and characteristics of livestock.
1.3	Discuss market conditions and impact on price.
1.4	Complete sales documentation according to legislative requirements.
2	Prepare for agreed method of sale.	2.1	Prepare description of livestock.
2.2	Prepare promotional material for livestock, according to agreed method of sale.
2.3	Identify and document potential buyers.
2.4	Organise sale date and location.
2.5	Organise opportunities for inspection of livestock.
2.6	Identify risk and risk controls for sale of livestock.
3	Arrange delivery of livestock for sale.	3.1	Confirm and document transport requirements according to agreed method of sale.
3.2	Arrange delivery of livestock according to seller instructions.
3.3	Prepare documentation associated with delivery of livestock according to legislative requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

Supersedes but is not equivalent to:

CPPDSM4068A Prepare livestock for sale at saleyards

CPPDSM4075A Select livestock for sale.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4301 Confirm and market livestock for sale

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes and is not equivalent to CPPDSM4068A Prepare livestock for sale at saleyards and CPPDSM4075A Select livestock for sale. Merged to reduce duplication. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must plan to and sell livestock on two different occasions using two of the methods below:

private treaty

auction

sale yards

on farm.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

livestock

breed, age, sex, condition, classes, weights, pregnancy status

livestock selling methods:

private treaty

auction

sale yards

on farm

sale price and conditions:

price per head

price per kilo dress weight

price per kilo live weight

sale to abattoir

live export

feedlots

livestock transportation

livestock welfare

assessment of livestock

quarantine

curfews

prescribed documentation in the state or territory of operation

legislation and regulations in the state or territory of operation

livestock inspection requirements

procedures for identifying and verifying ownership of livestock

encumbrances on livestock:

livestock mortgages

bills of sale

agent’s fees

overdrafts

removal of encumbrances

pre- and post-saleyard procedures

role of the agent in providing livestock sale services

risks and risk management strategies associated with sale of livestock

ethical practices associated with sale of livestock

agency forms and documentation required for sale of livestock

agency livestock records

processes to determine price range expectations for livestock

market indicators for livestock value.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

livestock records and databases

sources of information about livestock condition and ownership

market indicator information

procedures, forms and documents for sale of livestock

details of at least two lots of livestock for sale by two different methods of sale

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4302 Prepare livestock for sale

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4077A Sell livestock by private sale. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to prepare for the sale of livestock.

It includes preparing livestock for sale including establishing and confirming requirements and details for the National Livestock Identification System (NLIS), taking delivery of livestock and organising transportation of livestock including confirming requirements and details for the Livestock Production Assurance National Vendor Declaration (LPA NVD).

This unit applies to people working in or seeking to work in the real estate stock and station sector.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Arrange transport of livestock according to sales method.	1.1	Plan and document with client, transport arrangements and delivery schedule for movement of livestock.
1.2	Identify, assess and manage risk associated with the transport, delivery, drafting and penning of livestock according to agency and legislative requirements.
1.3	Confirm transport arrangements with carrier according to delivery schedule.
2	Prepare livestock for sale.	2.1	Organise adequate staff to take delivery of livestock.
2.2	Record delivery details of livestock in line with site requirements.
2.3	Arrange receival penning to ensure availability for delivery.
2.4	Prepare pre-sales catalogues according to requirements of sale, LPA NVD and NLIS.
3	Organise drafting and penning of livestock.	3.1	Arrange supplementary branding as required.
3.2	Coordinate drafting and, as required, weighing of livestock prior to final penning according to sale requirements.
3.3	Coordinate placement of livestock in final allocated pens according to sale requirements.
3.4	Display information about livestock as required by agency and saleyard.
3.5	Record details of livestock in sales register according to sale requirements.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria:

reading skills and analytical skills to interpret source documents, including the NLIS and the LPA NVD

technology skills to access information via the internet, databases, business records management systems (particularly for the NLIS)

numeracy skills to draft and weigh livestock as required.

Unit Mapping Information

No equivalent unit.

Supersedes but is not equivalent to CPPDSM4077A Sell livestock by private sale.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4302 Prepare livestock for sale

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4077A Sell livestock by private sale. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must document and implement a plan to prepare livestock for sale on two different occasions using two of the methods below:

private treaty

auction

sale yards

on farm.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

livestock:

breed, age, sex, condition, classes, weights, pregnancy status

livestock selling methods:

private treaty

auction

sale yards

on farm

sale price and conditions:

price per head

price per kilo dress weight

price per kilo live weight

sale to abattoir

live export

feedlots

livestock transportation

livestock welfare

assessment of livestock

quarantine

curfews

prescribed documentation in the state or territory of operation including National Livestock Identification System (NLIS), Livestock Production Assurance National Vendor Declaration (LPA NVD)

legislation and regulations in the state or territory of operation

livestock inspection requirements

procedures for identifying and verifying ownership of livestock

pre- and post-saleyard procedures

role of the agent in preparing livestock for sale

risks and risk management strategies associated with preparing livestock for sale

ethical practices associated with preparing livestock for sale

required forms and documentation to prepare livestock for sale

agency livestock records and processes to update details

communication strategies for responding to client complaints.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

livestock records and databases

sources of information about livestock condition and ownership

sources of information about NLIS, LPA NVD and transport options for livestock

procedures and forms/documents for sale of livestock

details of at least two lots of livestock for sale by two different methods of sale including catalogue requirements and penning requirements.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4303 Establish vendor and buyer relationships in livestock sale

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4024A Advise clients on livestock sale and purchase options. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to establish vendor and buyer relationships to support livestock sales.

It includes planning activities to achieve livestock listings, establishing vendor and buyer needs and expectations, completing an agreement with the vendor for sale of livestock, establishing a plan for ongoing communication with vendors and buyers and maintaining records associated with the vendor and buyer relationships.

This unit applies to people currently working in or seeking to work in the stock and station sector of real estate.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Plan prospecting methods.	1.1	Analyse prospecting methods.
1.2	Identify methods appropriate to target market, and personal and agency brand.
1.3	Apply prospecting methods to create opportunities and interest in establishing vendor and buyer relationships.
2	Develop vendor relationship.	2.1	Record vendor profile, preferences and expectations in relation to purchase of livestock.
2.2	Prepare agreement between agent and vendor for sale of livestock.
2.3	Prepare livestock sale documentation according to legislative requirements.
2.4	Develop vendor communication plan.
3	Develop buyer relationship.	3.1	Confirm and document buyer preferences for purchase of livestock.
3.2	Promote personal and agency brand in communication with buyer.
3.3	Engage buyer in agency communication and advertising for livestock, matching buyer preferences and expectations.
3.4	Develop buyer communication plan.
4	Maintain vendor and buyer records.	4.1	Document interactions with vendors and buyers.
4.2	Maintain records of agency–vendor and agency–buyer relationships.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria

technology skills to access information via the internet, databases, business records management systems.

Unit Mapping Information

No equivalent unit.

Supersedes but is not equivalent to CPPDSM4024A Advise clients on livestock sale and purchase options.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4303 Establish vendor and buyer relationships in livestock sale

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4024A Advise clients on livestock sale and purchase options. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must:

develop, document and implement a plan for prospecting for vendors and buyers including:

analysing prospecting methods for a target market

identifying methods that would incorporate establishing a relationship with vendors and buyers

document buyer preferences for purchase of livestock

prepare and complete livestock sale documentation according to legislative requirements.

develop and implement a communication strategy for buyers and vendors to address client needs and expectations.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

prospecting purpose and methods

agency and personal brand

strategies for attracting vendors and buyers

processes for livestock sales

livestock selling methods

techniques for establishing and maintaining agency–client relationships

vendor and buyer expectations and preferences for:

method of sale

timeframe for sale

marketing

communications

role of the agent in selling livestock

ethical standards and regulatory requirements associated with selling livestock including animal welfare

privacy standards and confidentiality of client data

agency practices in relation to marketing and communication

documents and record keeping required as part selling livestock

agency fees, charges, and conditions

legislation and local government regulations relating to selling livestock in the state or territory of operation

communication strategies for responding to client complaints.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

real estate livestock sales procedures, forms and documents

legislation and local government regulations relating to selling livestock in the state or territory of operation.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4304 Complete sales process - livestock

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Application

This unit specifies the skills and knowledge required to complete the livestock sales process.

It includes responding to buyer enquiries, arranging inspections, negotiating the sale, completing sales documentation and arranging delivery to buyer.

This unit applies to people currently working in or seeking to work in the real estate stock and station sector.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Respond to and document buyer enquiry.	1.1	Receive, record and respond to buyer enquiry for livestock.
1.2	Confirm and document potential buyer details.
1.3	Provide and confirm description of livestock to potential buyer.
1.4	Organise inspection of livestock in consultation with vendor and buyer.
2	Negotiate sale of livestock.	2.1	Inspect livestock according to agreed inspection requirements, and agency practice and processes.
2.2	Negotiate sale of livestock with vendor and buyer.
2.3	Document agreed vendor and buyer terms and conditions of sale.
2.4	Prepare contracts and documentation for sale of livestock according to legislative requirements.
2.5	Use ethical and professional practices to negotiate sale of livestock.
3	Complete sale of livestock.	3.1	Secure deposits for sale of livestock.
3.2	Complete arrangements for payment according to agency practice, ethical standards and legislative requirements.
3.3	Negotiate and document agreed requirements for transport of livestock with vendor and buyer.
3.4	Arrange delivery of livestock according to vendor and buyer instructions.
4	Complete documentation.	4.1	Complete documentation associated with delivery of livestock to buyer according to agency practice, ethical standards and legislative requirements.
4.2	Update details of livestock sale, and vendor and buyer information in agency records management systems.
4.3	Record negotiated follow-up communication with vendor or buyer.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

New unit of competency.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4304 Complete sales process - livestock

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Performance Evidence

To demonstrate competency in this unit, a person must document and implement a strategy to negotiate and finalise the sale of livestock on two different occasions using two of the methods below:

private treaty

auction

sale yards

on farm.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

livestock:

breed, age, sex, condition, classes, weights, pregnancy status

livestock selling methods:

private treaty

auction

sale yards

on farm

sale price and conditions:

price per head

price per kilo dress weight

price per kilo live weight

sale to abattoir

live export

feedlots

livestock transportation

livestock welfare

assessment of livestock

quarantine

curfews

prescribed documentation in the state or territory of operation

legislation and regulations in the state or territory of operation

livestock inspection requirements

procedures for identifying and verifying ownership of livestock

encumbrances on livestock:

livestock mortgages

bills of sale

agent’s fees

overdrafts

removal of encumbrances

pre- and post-saleyard procedures

role of the agent in providing livestock sale services

ethical practices associated with the sale of livestock

required forms and documentation for the sale of livestock

agency livestock records

processes to determine price range expectations for livestock

market indicators for livestock value

communication strategies for responding to client complaints.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

livestock records and databases

sources of information about livestock condition and ownership

procedures and forms/documents for sale of livestock

details of at least two lots of livestock for sale by two different methods of sale.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4501 Prepare to complete the sales process - off the plan properties

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Application

This unit specifies the skills and knowledge required to collate information to support sales of off the plan properties in real estate.

The unit applies to industry professionals acting on behalf of principals in real estate.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Review information from developer.	1.1 Determine and outline details and any limitations to property title. 1.2 Confirm terms of sale, development schedule and completion date. 1.3 Determine building construction characteristics and level of input permitted for buyers on finishes and appliances.
2. Evaluate information from developer about negotiable areas.	2.1 Confirm price range for negotiation and minimum acceptable deposit. 2.2 Confirm schedule and conditions for progress payments. 2.3 Identify negotiable areas in contract conditions, including penalty clauses.
3. Establish and document contingency provisions.	3.1 Establish and document provisions for when completed building does not meet specifications. 3.2 Establish and document provisions for when building construction does not meet scheduled timeframes. 3.3 Establish and document provisions for sales that do not settle. 3.4 Access and interpret relevant legislation for off the plan sales.
4. Prepare sale information.	4.1 Collate information about property to support sale settlement. 4.2 Prepare an information pack to facilitate property sale.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

New unit of competency.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4501 Prepare to complete the sales process - off the plan properties

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Performance Evidence

To demonstrate competency in this unit, a person must prepare information packs for two off the plan properties in different developments for use by an agency to facilitate sale of the properties.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

Commonwealth and state or territory legislation and local government regulations relevant to the sales process for off the plan properties in real estate

disclosure requirements relevant to off the plan properties, including material facts

ethical standards and regulatory requirements relating to off the plan properties

unit entitlements and by-laws for strata property

protocols to follow when preparing information for off the plan properties

buyer expectations:

comprehensive information about proposed building

method of sale and payments

sales timeframe

contract conditions, including penalty clauses and input to finishes and appliances.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

full documentation for two off the plan properties in different developments to allow for creation of comprehensive information packs

role descriptions and information for people participating in role-play exercises

equipment and information required to prepare documentation in a real estate agency.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4502 Support providers of social and community housing

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Application

This unit specifies the skills and knowledge required to work in conjunction with providers of social and community housing to manage property and tenancies.

The unit applies to industry professionals acting on behalf of principals in real estate.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Review agreement with social or community housing provider.	1.1 Confirm requirements of social or community housing provider to manage property and tenancies. 1.2 Access and interpret legislative requirements for social or community housing. 1.3 Analyse requirements of provider to establish the scope of services to be provided. 1.4 Confirm capacity of agency to provide required services.
2. Manage social or community housing property.	2.1 Examine and follow policies and procedures to meet requirements for managing property. 2.2 Schedule and manage cyclic property maintenance processes. 2.3 Manage processes for responding to requests for repairs.
3. Manage social or community housing tenancies.	3.1 Establish tenancy requirement requests from housing providers or case workers. 3.2 Apply legislative requirements for residential tenancies. 3.3 Manage establishment of tenancy agreement, rent and bond. 3.4 Manage breaches of tenancy agreement in consultation with housing providers or case workers.
4. Maintain relationship with housing provider and support agencies.	4.1 Identify responsibilities and boundaries of the real estate agency, housing provider and support agencies in dealing with tenancy problems. 4.2 Establish and maintain communication channels that ensure effective management of tenancies.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

New unit of competency.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4502 Support providers of social and community housing

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Performance Evidence

To demonstrate competency in this unit, a person must prepare and implement a management strategy for a social housing property to support providers of social and community housing by:

reviewing one agreement with a social or community housing provider

developing and implementing one plan to manage social or community housing property and community housing tenancies

developing and implementing one plan for maintaining relationships with housing provider and support agencies.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

Commonwealth and state or territory legislation and local government regulations relevant to management of property and tenancies in social and community housing, in particular legislation regarding smoke alarms in individual, group and shared housing contexts

types of social and community housing providers

types of social and community housing

scope and processes for managing social and community housing properties

maintenance

repairs

security

scope and processes for managing social and community tenancies

processes for identifying and meeting the needs of tenants in social and community housing

processes and techniques for working effectively and collaboratively with social or community housing providers and support workers.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

sufficient documentation of a social or community property and tenancies to allow for preparation of required documents

role descriptions and information for people participating in role-play exercises

equipment required to prepare documentation in a real estate agency.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4503 Present at hearings in real estate

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes and is equivalent to CPPDSM4020 Present at tribunals. Updated to meet industry currency.

Application

This unit specifies the skills and knowledge required to appear effectively before a hearing.

It includes preparing for hearings, using hearing etiquette, participating in conciliation hearings and presenting a case to a hearing.

The unit applies to industry professionals acting on behalf of principals in real estate.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Prepare case for hearing.	1.1 Examine the process for making an application for a hearing. 1.2 Access and interpret decisions and precedents relevant to the matter to be heard. 1.3 Prepare and analyse evidence and other documentation required for the hearing. 1.4 Seek advice from appropriate professionals to assist in preparing for the hearing. 1.5 Determine the need for expert witnesses and explain their role in the hearing. 1.6 Participate in pre-hearing briefings.
2. Prepare documents and coordinate attendees for hearing.	2.1 Complete documentation required for application accurately. 2.2 Prepare documents for presentation to hearing. 2.3 On receipt of hearing details, coordinate documents and attendees.
3. Participate in conciliation process.	3.1 Determine purpose and role of conciliation in the hearing process. 3.2 Explore opportunities to resolve the matter through conciliation. 3.3 Disclose documented evidence to be used in the hearing. 3.4 Assess offers of conciliation against the likely outcome of continuing with the hearing. 3.5 Record relevant information during the conciliation process.
4. Use hearing etiquette.	4.1 Use appropriate protocols for entering, participating in and leaving the hearing. 4.2 Use appropriate manner and relevant language when addressing the hearing.
5. Present case at hearing.	5.1 Apply hearing rules and procedures. 5.2 Outline the case clearly and concisely. 5.3 Respond appropriately to submissions from respondents. 5.4 Respond appropriately to hearing questions and directions.
6. Complete hearing processes.	6.1 Request statement of reasons for hearing decision. 6.2 Notify and explain hearing outcome to interested parties. 6.3 Complete documentation and reports, and store according to agency practise.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria:

planning, organising and scheduling skills to prepare for and participate in conciliation and hearings

oral communication skills to clarify procedures and respond to questions in conciliation and hearing processes.

Unit Mapping Information

Supersedes and is equivalent to CPPDSM4020 Present at tribunals.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4503 Present at hearings in real estate

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes and is equivalent to CPPDSM4020 Present at tribunals. Updated to meet industry currency.

Performance Evidence

To demonstrate competency in this unit, a person must prepare and present one case for a simulated conciliation session and one case for a simulated hearing in real estate.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

Commonwealth and state or territory legislation, and local government regulations relevant to presenting at hearings in real estate

disclosure requirements relevant to presenting at hearings in real estate

ethical standards relating to presenting at hearings in real estate

protocols to follow when presenting at hearings in real estate

purpose and role of conciliation in the real estate industry

role and jurisdiction of hearings of matters relating to property operations

key features of the rules of evidence

powers and role of property-related hearings

hearing procedures and requirements

documentation required for applications to hearings

procedure to be followed for presenting a case to a hearing

procedure to be followed where a matter has been settled prior to hearing

process for making an application to a hearing

role of expert witnesses

hearing etiquette.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

detailed scenario and associated documentation for a complex real estate matter that is sufficient to provide a realistic simulation of a conciliation process and a hearing

relevant policies, procedures and associated documentation meeting the full industry standard for a mid-size real estate agency

role descriptions for people participating in role-play exercises

equipment, communication and data access and storage technology required for research and documentation.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4504 Deliver presentations to clients in real estate

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4018A Prepare and present property reports. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to present information to clients in real estate in a planned, structured and professional manner.

The unit applies to industry professionals acting on behalf of principals in real estate.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Prepare a presentation	1.1 Establish presentation purpose. 1.2 Identify audience characteristics for the presentation. 1.3 Select presentation techniques to match audience characteristics, presentation purpose and required outcomes. 1.4 Select format and equipment for presentation according to audience characteristics. 1.5 Research and prepare information and materials to support presentation. 1.6 Prepare presentation and plan timing to meet time constraints. 1.7 Prepare strategy to collect client feedback and responses.
2. Conduct presentation.	2.1 Use techniques, materials and equipment to present information. 2.2 Present information clearly and sequentially following planned timings. 2.3 Respond to audience questions. 2.4 Summarise key concepts and conclude presentation.
3. Review presentation.	3.1 Analyse and discuss feedback and responses to review effectiveness of presentation. 3.2 Use review outcomes to make notes about improvements to presentation content, techniques and delivery.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

Supersedes but is not equivalent to CPPDSM4018A Prepare and present property reports.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4504 Deliver presentations to clients in real estate

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM4018A Prepare and present property reports. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must prepare and deliver two separate presentations for real estate clients. They must also complete a review of their presentation to identify future areas of improvement.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

Commonwealth and state or territory legislation and local government regulations relevant to the content of delivering presentations to clients in real estate

ethical practice in real estate

techniques to:

profile potential audience characteristics

select presentation techniques and technology appropriate to audience characteristics

select content to address audience characteristics and requirements

plan timing of presentations

select and use equipment, graphics, audio and materials to support effective delivery of content

use effective communication to deliver the presentation

gather and collate feedback to support review and improvements to the presentation.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

information to be presented to a group of clients

role descriptions and information for people participating in role-play exercises

equipment required to prepare presentations.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4505 Value goods, chattels, plant and equipment

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes and is equivalent to CPPDSM4033A Assess and value goods, chattels, plant and equipment. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to value goods, chattels, plant and equipment.

It includes obtaining valuation instructions from the client, conducting research and inspection activities to support the valuation, applying appropriate methodologies to assess value, and presenting a documented valuation report to the client.

The unit applies to industry professionals in real estate.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Obtain, interpret and confirm instructions.	1.1 Confirm client requirements and instructions for the valuation of goods, chattels, plant and equipment according to legislative requirements. 1.2 Discuss agency requirements and processes for the valuation of goods, chattels, plant and equipment with client. 1.3 Confirm status and ownership of goods, chattels, plant and equipment offered for valuation. 1.4 Obtain written agreement to proceed with valuation according to legislation in the state or territory of operation.
2. Conduct research to support valuation.	2.1 Analyse documents, reports and historical financial records for goods, chattels, plant and equipment offered for valuation. 2.2 Analyse information to confirm history of goods and chattels and maintenance history of plant and equipment. 2.3 Analyse advice and preliminary market evidence of value and replacement costs of goods, chattels, plant and equipment. 2.4 Confirm safety and legal compliance of goods, chattels, plant and equipment according to legislative requirements.
3. Inspect goods, chattels, plant and equipment.	3.1 Arrange inspection of goods, chattels, plant and equipment in consultation with client. 3.2 Confirm identity of goods, chattels, plant and equipment offered for valuation according to with client instructions. 3.3 Conduct visual inspection of goods, chattels, plant and equipment to gather additional information to support valuation. 3.4 Record inspection details and compile field notes.
4. Apply valuation methodology.	4.1 Obtain and analyse cost and market information for goods, chattels, plant and equipment. 4.2 Select and apply valuation methodology suitable to the types of goods, chattels, plant and equipment considering data compiled from research and inspection activities. 4.3 Verify accuracy and reliability of collated data and seek additional information required to confirm valuation. 4.4 Assess value of goods, chattels, plant and equipment according to client instructions.
5. Complete valuation and present to client.	5.1 Analyse valuation findings to ascertain final valuation, and record according to agency requirements and client instructions. 5.2 Prepare valuation report in an acceptable format highlighting findings and rationale. 5.3 Present report to client. 5.4 Securely maintain records and documentation according to agency requirements.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria:

numeracy skills to calculate market value of goods, chattels, plant and equipment

technology skills to use the internet and databases to access market information.

Unit Mapping Information

Supersedes and is equivalent to CPPDSM4033A Assess and value goods, chattels, plant and equipment.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4505 Value goods, chattels, plant and equipment

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes and is equivalent to CPPDSM4033A Assess and value goods, chattels, plant and equipment. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must prepare two valuation reports using different valuation methodologies.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

legislation and regulations governing the valuation of goods, chattels, plant and equipment in the state or territory of operation

required documentation to be completed and maintained when valuing goods, chattels, plant and equipment

valuation methodologies suitable for valuing goods, chattels, plant and equipment:

basic accounting principles and techniques for checking historical accounting records, cost and market information for goods, chattels, plant and equipment

ethical standards, regulatory requirements and role of agents in valuing goods, chattels, plant and equipment

types of goods and chattels that may be offered for valuation

types of plant and equipment that may be offered for valuation

valuation processes for goods, chattels, plant and equipment:

content and format of valuation reports

information required to be gathered and analysed to support valuation

key sources of information for obtaining history and market evidence

risk management strategies.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

range of goods, chattels, plant and equipment for valuation

materials and equipment that meet the operational requirements for a real estate agency and support the valuation of goods, chattels, plant and equipment:

policies, procedures and documentation

relevant legislation in the state or territory of operation

equipment, communication and data access and storage technology required to conduct research and prepare reports

client briefs and financial and performance information to support the valuation of goods, chattels, plant and equipment.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4506 Manage offsite and lone worker safety in real estate

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Application

This unit specifies the skills and knowledge required to establish, maintain and evaluate real estate agency safety controls for offsite and lone workers.

The unit applies to industry professionals in real estate.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Develop safety controls.	1.1 Review existing safety controls for staff when travelling, working offsite and working alone in the agency. 1.2 Conduct safety risk assessments and develop safety controls for when travelling, working offsite and working alone in the agency. 1.3 Define the roles and responsibilities for all staff in maintaining their own safety and that of others. 1.4 Develop and document protocols for responding to safety incidents according to legislative requirements. 1.5 Examine policies and procedures to control risks.
2. Implement safety controls.	2.1 Develop and document implementation strategy for safety controls. 2.2 Facilitate implementation of safety controls and explain roles and responsibilities of all staff.
3. Review safety controls.	3.1 Plan and implement processes for monitoring the effectiveness of safety controls. 3.2 Create and monitor staff feedback system for safety controls. 3.3 Analyse and implement existing processes for controlling emerging risks, or develop processes as required.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

New unit of competency.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4506 Manage offsite and lone worker safety in real estate

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Performance Evidence

To demonstrate competency in this unit, a person must develop, implement, monitor and review essential offsite and lone worker safety controls for a real estate agency.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

Commonwealth and state or territory legislation and local government regulations relevant to offsite and lone worker safety

ethical standards in real estate relevant to offsite and lone worker safety

application of the hierarchy of risk control for offsite and lone worker safety

principles and techniques for:

applying the hierarchy of risk control

conducting safety risk assessments and developing safety controls

defining roles and responsibilities in implementing safety controls

developing policies and procedures to control risks to safety

developing implementation strategies for safety controls

developing and implementing a staff feedback system for safety controls

reviewing safety controls.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

documents for a real estate agency to allow risk assessment of working offsite and working alone

role descriptions for people participating in role-play exercises

equipment, communication and data access and storage technology.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4507 Provide property sustainability information in real estate

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Application

This unit specifies the skills and knowledge required to access, interpret, prepare and provide property sustainability information in the real estate industry.

The unit applies to industry professionals in real estate.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Collect property sustainability information.	1.1 Analyse information about thermal performance, energy rating, energy efficiency and home sustainability requirements and assessments according to legislative requirements. 1.2 Analyse thermal performance, energy rating, energy efficiency and home sustainability assessment reports relating to the property and list characteristics that enhance sustainability. 1.3 Appraise property and consult with property owner to identify characteristics that enhance energy efficiency.
2. Prepare sustainability information.	2.1 Collate characteristics that impact on sustainability for residents, property and the environment. 2.2 Document sustainability features and benefits for inclusion in marketing materials according to legislative requirements.
3. Present property sustainability information.	3.1 Discuss features and benefits of property sustainability with clients. 3.2 Disclose all available information relating to property sustainability performance and refer to specialists for further advice.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

New unit of competency.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=7e15fa6a-68b8-4097-b099-030a5569b1ad

Assessment Requirements for CPPREP4507 Provide property sustainability information in real estate

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Performance Evidence

To demonstrate competency in this unit, a person must research and prepare information on the sustainability features of two properties. This information must illustrate how each property’s features benefit the client and the environment.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

Commonwealth and state or territory legislation and local government regulations relating to preparing and providing property sustainability information in real estate

disclosure requirements relating to preparing and providing property sustainability information in real estate

ethical standards relating to preparing and providing property sustainability information in real estate

processes for:

analysing sustainability reports to list the characteristics of a building

appraising properties and consulting with the property owner to list property characteristics

collating lists of existing property characteristics and opportunities for enhancing thermal performance, energy efficiency, sustainability and lessening impacts on the environment

analysing property characteristics that enhance sustainability to document their features and benefits, and to select features and benefits that might enhance property marketability

researching and collating information about government sustainability support programs

documenting property sustainability information

disclosing all property sustainability information relating to performance and referring clients to specialists for further advice

characteristics of buildings that enhance thermal performance

jurisdictional energy rating programs and the characteristics of each of the ratings

characteristics of properties that enhance thermal performance

characteristics that impact on the energy efficiency of properties

characteristics that impact on the sustainability and environmental impact of properties:

orientation and insulation of buildings

energy sources

energy generation

potable water, grey water and black water systems

waste disposal systems

jurisdictional programs providing support for enhancing the sustainability and environmental impact of properties.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

business documentation relating to preparing and providing property sustainability information

documentation relating to thermal performance, energy rating, energy efficiency and home sustainability assessment reports

materials and equipment meeting the operational requirements for a mid-size real estate agency, including:

role descriptions for people participating in role-play exercises

equipment, communication and data access and storage technology required for researching and documenting property sustainability information.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=7e15fa6a-68b8-4097-b099-030a5569b1ad

CPPREP4508 Conduct livestock auction

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes and is equivalent to CPPDSM4039A Conduct livestock sale by auction. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to conduct an auction of livestock.

It includes accessing, interpreting and applying written instructions for the auction, calling an auction and completing the auction process.

This unit applies to people currently working in or seeking to work in the real estate stock and station sector.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Confirm auction terms, conditions and presentation.	1.1	Confirm suitability of auction site and display of required auction advice and documentation according to legislative requirements.
1.2	Confirm suitability and operation of auction equipment.
1.3	Confirm availability and suitability of auction documentation, including instructions, authorities, contracts, reserve price and vendor bids.
1.4	Confirm number of registered bidders, online bidding and bidding by authority.
1.5	Confirm staff are available to facilitate the conduct of the auction.
2	Open auction.	2.1	Read out terms and conditions of sale by auction according to legislative requirements.
2.2	Identify livestock and vendor for each sales lot.
2.3	Describe livestock, consistent with description available to public.
2.4	Respond to questions from potential bidders and other parties.
2.5	Submit livestock for sale by auction and call for opening bids.
3	Manage auction to maintain flow.	3.1	Monitor bids and maintain auction process to achieve reserve or best price for each lot, including bidding increments and maintaining bidding momentum.
3.2	Manage bidding process, according to legislative requirements.
3.3	Exercise trial close strategy for each lot.
4	Complete auction.	4.1	Signify close of auction for each lot using appropriate methods.
4.2	Knock down livestock lot to successful bidder once reserve price has been met and all other bids exhausted.
4.3	Record sale details to maintain sales register and National Livestock Identification System (NLIS) details.
4.4	Pass in livestock lot when reserve price is not met and all bids exhausted.
4.5	Deliver records of auction transactions to agency to support timely preparation of financial records and completion of livestock sale.
4.6	Obtain feedback on conduct and outcome of auction.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPDSM4039A Conduct livestock sale by auction.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4508 Conduct livestock auction

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes and is equivalent to CPPDSM4039A Conduct livestock sale by auction. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must:

call one auction, including:

opening

managing bids

closing

prepare two reports for the following auction scenarios:

livestock passed in

livestock sold

develop a report assessing personal performance for the auction conducted; the report must identify personal strengths and opportunities for improvement.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

auctioneer role, responsibilities and risks

reserve price:

definition

purpose

setting

auction instructions and auction day procedures

auction documentation

auction aids and equipment

staff required to support livestock auction

preparation of auction area:

access

identification of hazards

assessment of risks

implementation of risk controls

auction process:

stating rules and conditions of auction according to state or territory legislation

calling for bids:

disruptive bidders

potential collusive bidding practices

disputed bidding

retracted bids

closing bids including:

final call

fall of hammer

closing script

confirming or renegotiating reserve with seller as appropriate

describing livestock condition

identifying key features of contract

knocking down or passing in livestock as appropriate

use vendor bidding as appropriate according to legislative requirements.

capacity of bidders

negotiation techniques

legislation related to sale of livestock by auction in the state or territory of operation

penalties for breach of auction legislation

risks to clients, agency and self from auction activities

ethical practice in auctioneering including:

communication

neutrality in the auction process

ethical management of the bidding process

livestock:

breed, age, sex, condition, classes, weights, pregnancy status

sale price and conditions:

price per head

price per kilo dress weight

price per kilo live weight

sale to abattoir

live export

feedlots

livestock transportation

livestock welfare

assessment of livestock

quarantine

curfews

prescribed documentation in state or territory of operation including National Livestock Identification System (NLIS) and National Vendor Declaration (NVD)

risks and risk management strategies associated with preparing for sale of livestock

agency livestock records and processes to update details

communication strategies for responding to client complaints.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

auction scenarios, auction advice, auction plan

auction catalogue and description of livestock

bidders for livestock

sources of information about livestock condition and ownership

sources of information on NLIS, NVD

legislation relating to sale of livestock by auction in the state or territory of operation.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4509 Auction goods, chattels or equipment

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes and is equivalent to CPPDSM4038A Conduct goods, chattels or equipment clearing sale or auction. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to prepare and conduct an auction of goods, chattels or equipment, including a clearing sale.

It includes preparing, conducting and completing the auction or clearing sale.

This unit applies to industry professionals in real estate.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Prepare for auction.	1.1	Prepare auction and sale documentation according to agency practice and legislative requirements.
1.2	Prepare and communicate instructions to assisting professionals and ensure auction documentation is available prior to auction date.
1.3	Prepare inventory of reserve and non-reserve items, including pricing requirements, according to agency practice.
1.4	Establish and document ownership of goods, chattels and equipment to be sold to enable clear title to be passed to buyers according to agency practice and legislative requirements.
1.5	Present goods, chattels and equipment to public using marketing materials agreed by seller to create product image.
1.6	Book and confirm staff and resources for auction day.
2	Implement auction day processes.	2.1	Confirm suitability of auction site and display of required auction advice and documentation according to legislative requirements.
2.2	Confirm suitability and operation of auction equipment.
2.3	Implement bidder security systems to eliminate theft and non-payment.
2.4	Confirm availability and suitability of auction documentation, including instructions, authorities, contracts, reserve price and vendor bids.
2.5	Confirm number of registered bidders, online bidding and bidding by authority.
2.6	Confirm staff are available to support the auction.
2.7	Present pre-auction offers from buyers to seller.
3	Open auction.	3.1	Read out terms and conditions of sale according to legislative requirements.
3.2	Describe goods, chattels and equipment, consistent with description available to public.
3.3	Respond to questions from potential bidders and other parties.
3.4	Submit goods, chattels and equipment for sale to solicit bids.
4	Manage auction to maintain flow.	4.1	Monitor bids and maintain auction process to achieve reserve or best price for each lot.
4.2	Manage bidding process according to legislative requirements.
4.3	Exercise trial close strategy for each lot.
5	Complete auction.	5.1	Signify close of auction for each lot using appropriate methods.
5.2	Knock down lot to successful bidder once reserve price has been met and all other bids exhausted.
5.3	Record sale details, including purchase name, immediately and accurately to maintain sales register.
5.4	Pass in lot when reserve price is not met and all bids exhausted.
5.5	Deliver records of auction transactions to agency to support timely preparation of financial records and completion of sale.
5.6	Obtain feedback on conduct and outcome of auction.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPDSM4038A Conduct goods, chattels or equipment clearing sale or auction.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4509 Auction goods, chattels or equipment

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes and is equivalent to CPPDSM4038A Conduct goods, chattels or equipment clearing sale or auction. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must:

call one auction, including:

opening

managing bids

closing

prepare two reports for the following auction scenarios:

passed in

sold

develop a report assessing personal performance for the auction conducted; the report must identify personal strengths and opportunities for improvement.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

auctioneer role, responsibilities and risks

reserve price:

definition

purpose

setting

auction instructions and auction day procedures

auction documentation

auction aids and equipment

staff required to support auction

preparation of auction area:

access

identification of hazards

assessment of risks

implementation of risk controls

auction process:

stating rules and conditions of auction according to legislative requirements

calling for bids including:

disruptive bidders

potential collusive bidding practices

disputed bidding

retracting bids

closing bids including:

final call

fall of hammer

closing script

confirming or renegotiating reserve with seller as appropriate

describing lot condition

identifying salient features of contract

knocking down or passing in lot as appropriate

using vendor bidding as appropriate according to state or territory legislation

capacity of bidders

negotiation techniques

legislation related to sale of goods, chattels or equipment by auction in the state or territory of operation

penalties for breach of auction legislation

risks to the general public, clients, agency and self from auction activities

ethical practice in auctioneering:

communication

neutrality in the auction process

ethical management of the bidding process

agency sales records relating to the sale of goods, chattels and equipment and processes to update details

goods, chattels and equipment for different types of property

security measures

communication strategies for responding to client complaints.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

auction scenarios, auction advice, auction plan

auction catalogue and description of goods, chattels or equipment

bidders for goods, chattels or equipment

sources of information about goods, chattels or equipment condition and ownership

legislation relating to sale of goods, chattels or equipment by auction in the state or territory of operation.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP4510 Manage short-term or holiday letting

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Application

This unit specifies the skills and knowledge required to manage short-term or holiday letting where a residential tenancy agreement is not required.

It includes managing bookings, maintaining premises and processing funds for deposit, accommodation, cancellations and miscellaneous charges, with a focus on providing professional guest service and satisfaction.

This unit applies to industry professionals in real estate.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Market property for short-term letting.	1.1	Identify and document property features.
1.2	Identify and document rates for short-term letting based on seasonal factors, minimum stay and owner instructions.
1.3	Prepare marketing and communication materials based on property features and owner instructions.
1.4	Confirm property marketing plan with owner, including budget, fees and charges.
1.5	Implement property marketing activities.
1.6	Monitor effectiveness of property marketing activities and communicate recommendations for changes to marketing plan to owner.
2	Manage bookings.	2.1	Coordinate bookings via all booking platforms and record in booking system.
2.2	Identify and resolve conflict of booking dates or double bookings.
2.3	Manage deposits and provide cancellation and refund information.
2.4	Provide accurate information to potential guests about property features, facilities and local area.
3	Manage guest stay.	3.1	Manage reception, check in, property access and support services.
3.2	Manage guest payments.
3.3	Receive and respond to special requests from guests.
3.4	Manage housekeeping services, cleaning and inventory maintenance.
3.5	Manage resolution of complaints and guest dissatisfaction.
3.6	Follow check out procedures.
3.7	Survey guest experience.
3.8	Monitor and respond to guest comments and feedback on property.
4	Manage property condition.	4.1	Conduct and record property inspection.
4.2	Respond to issues with property condition arising from guest stay.
4.3	Identify and document repairs required to property.
4.4	Communicate repair requirements with owner and obtain instructions.
4.5	Organise and manage repairs based on owner instructions, quotes obtained and specified standards.
5	Provide property reports.	5.1	Produce reports for owner including occupancy/vacancy rates, income and expenses.
5.2	Identify opportunities for improvements to property or marketing to achieve optimum occupancy rates.
5.3	Communicate reports, including opportunities for improvement, to owner and take instructions for additional agency services.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

New unit of competency.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP4510 Manage short-term or holiday letting

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Performance Evidence

To demonstrate competency in this unit, a person must manage short-term and holiday letting of two properties.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

state or territory legislation and local government regulations relevant to the holiday letting of residential property

roles and responsibilities of agency and of owner in providing property for holiday letting

seasonal factors effecting property availability, occupancy and rates

processes to:

market property

confirm bookings with guests

confirm deposit and payment terms and conditions including cancellations and refunds

check in and check out guests

coordinate property inspections, housekeeping and inventory maintenance

respond to guest feedback, including via online forums

report to owner about property occupancy and finances

letting documentation

staff or contractors required to support housekeeping and inventory maintenance

ethical practice, including disclosure of property features

property security features

communication strategies for responding to client complaints.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

agreements between owner and agency for property short-term letting including agreed rates

details of property for short-term letting including property features

marketing and communication strategies for short-term property letting

agency forms, procedures and documents for preparing reports about short-term letting performance

legislation relating to short-term letting of residential property in the state or territory of operation.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP5001 Manage compliance in the property industry

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM5009 Coordinate risk management systems in the property industry. Updated to meet industry currency.

Application

This unit specifies the skills and knowledge required to analyse, develop, implement, manage and evaluate compliance in the property industry.

The unit applies to industry professionals in property.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Determine compliance management requirements.	1.1 Identify all jurisdictional legislation, regulations, codes of conduct and ethics to which the agency must comply. 1.2 Analyse and document the requirements for the agency to meet compliance needs. 1.3 Conduct risk analysis for compliance and best practice to determine risk ratings and risk mitigation. 1.4 Determine and plan risk mitigation strategies through development of policies, procedures, work instructions, management and supervisory structures.
2. Develop and risk control strategies that manage compliance.	2.1 Develop strategies and associated policies, procedures and structures to support agency compliance. 2.2 Develop processes and controls to maintain records that demonstrate compliance and best practice. 2.3 Develop management structure and risk control strategies for monitoring and reviewing all compliance and best practice activities.
3. Manage compliance systems.	3.1 Clearly communicate to staff the best practice requirements for the agency. 3.2 Facilitate continuous monitoring, reviewing and adjustment of agency compliance practices. 3.3 Prepare periodic compliance reports to present a clear overview of compliance and agency best practice.
4. Evaluate compliance systems.	4.1 Analyse and review periodic compliance reports to evaluate agency overall compliance and best practice. 4.2 Use evaluation data to determine, document and implement improvements to improve compliance systems.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria:

reading skills to interpret workplace documentation

writing skills to accurately record information

interpersonal and communication skills to collaborate with colleagues

planning and organisational skills to set goals and evaluate options to inform decision making.

Unit Mapping Information

No equivalent unit.

Supersedes but is not equivalent to CPPDSM5009 Coordinate risk management systems in the property industry.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP5001 Manage compliance in the property industry

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM5009 Coordinate risk management systems in the property industry. Updated to meet industry currency.

Performance Evidence

To demonstrate competency in this unit, a person must document a strategy to manage compliance in an agency by:

analysing and determining compliance management for:

a minimum of two legislative requirements

two internal areas of best practice

developing and implementing risk control strategies to manage compliance for each of the above legislative requirements and areas of best practice

communicating ethics, standards, culture, compliance and best practice requirements to agency staff on two separate occasions

managing the effectiveness and evaluation of compliance systems on two separate occasions, including continuous monitoring, reviewing and adjustment of agency and department compliance practices.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

Commonwealth and state or territory legislation and regulations relating to compliance in real estate

property industry codes of conduct and ethics

agency policies, procedures and standards

industry and agency best practice and quality standards

methods and tools for recording and reporting on compliance

range of analysis techniques to interpret operational and feedback data relating to compliance

compliance requirements relating to trust accounts

processes for:

identifying financial, strategic, personal and reputational risks in the property industry

identifying risks to achieving best practice in the property industry

analysing and rating identified risks in terms of likelihood and consequences

preparing risk controls and risk mitigation strategies

incorporating risk controls and risk mitigation strategies in policies, procedures and business strategies in the property industry

management and communication techniques for leading, mentoring and motivating teams in the property industry.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

materials and equipment meeting the operational requirements for a property agency:

business plans, strategies, policies and procedures relating to property industry compliance

records relating to all aspects of property industry compliance

position descriptions for employees, including detailed roles and responsibilities

legislation in the state or territory of operation relating to compliance

equipment required to prepare documentation and to manage processes and teams in a property agency.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP5002 Establish and monitor property industry trust account management practices

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Application

This unit specifies the skills and knowledge required to establish and monitor management practices for property industry trust accounts.

It includes accessing, reading and interpreting regulatory controls for trust accounts in a property agency practice and establishing, monitoring and reviewing the application of agency controls for opening, operating, monitoring and closing trust accounts, including delegation of authority, security and data management.

The unit also includes the skills and knowledge to identify and control fraudulent practices that impact the trust account.

The unit applies to industry professionals in the property industry in control of an agency.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Interpret regulations for property agency trust accounts.	1.1	Identify property industry operations for which trust accounts are required.
1.2	Interpret relevant legislation regulating property agency trust accounts.
1.3	Identify and analyse suitable systems for property agency trust accounts to meet legislative requirements.
1.4	Identify and outline legislative requirements for opening and closing trust accounts.
2	Develop risk management plans.	2.1	Identify and record risks associated with the operation of real estate trust accounts.
2.2	Develop strategies to monitor and control risks associated with operating a trust account.
2.3	Develop plan to evaluate effectiveness of controls.
2.4	Identify and plan controls for fraudulent activities associated with real estate trust accounts.
3	Implement systems to control property agency trust accounts.	3.1	Establish systems, policies, procedures, checklists and controls for property agency trust accounts.
3.2	Establish documented systems for authorisation and delegation of trust account responsibilities according to legislative requirements.
3.3	Ensure trust account procedures and protocols are communicated to, and applied by, agency staff.
3.4	Apply recognised bookkeeping principles to trust account management.
3.5	Establish internal and external audit schedule.
3.6	Review controls and security arrangements for trust accounts.
4	Authorise and verify trust accounts.	4.1	Verify periodic reconciliation of compliance with legislative requirements.
4.2	4.2 Maintain records for convenience and proper auditing.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria:

technology skills to appraise computerised trust account systems and access information via the internet and databases within agency records management systems

numeracy skills to calculate and confirm accuracy of trust account transactions, balances, reconciliations and records.

Unit Mapping Information

No equivalent unit.

New unit of competency.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP5002 Establish and monitor property industry trust account management practices

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Performance Evidence

To demonstrate competency in this unit, a person must research, develop, implement and document strategies to manage compliance of trust accounts including:

research and analyse legislation and risks associated with property industry trust accounts.

develop, implement and document a management plan to address risks associated with trust accounts

develop, implement and document systems to establish, monitor and review trust account controls

review one periodic reconciliation statement where the documentation falls short of procedural and legislative requirements and prepare a written report detailing:

each shortfall

relevant legislative requirement/s applying to each shortfall

how each shortfall should be remedied prior to the reconciliation statement being signed off.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

purpose and types of property industry trust accounts

legislative and regulatory framework for real estate trust accounts in the state or territory of operation

fiduciary duties and responsibilities for trust account management and associated legal compliance requirements

risk management principles and application to property industry trust accounts including instances where account is overdrawn, compromised or discrepancies are identified.

agency procedures to control integrity, security, confidentiality and privacy of trust accounts:

for both electronic and manual trust accounting systems

protocols for authorisation of trust account transactions and delegation of authority

account reconciliations and balances

internal and external audit schedules

procedures for access to trust account system

recognised bookkeeping practices

actions required when a trust account is overdrawn, compromised or a discrepancy is identified

maintenance and retention of records for agency trust accounts, including data backup

processes to open, close and amend property agency trust accounts.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

real estate trust account systems applicable to property agency transactions

procedures and policies for property agency trust accounts

legislation and standards applying to property agency trust accounts and transactions in the state or territory of operation.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP5003 Manage ethical practice in the property industry

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Application

This unit specifies the skills and knowledge required to implement and manage ethical practice systems in a property agency.

The unit applies to industry professionals in the property industry.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Determine ethical practice management requirements.	1.1 Identify legislation, codes and principles relating to ethical practice in a property agency and their impact. 1.2 Analyse and record ethical practice in interactions with clients. 1.3 Conduct risk analysis of ethical practice requirements to determine risk ratings.
2. Implement risk control strategies.	2.1 Plan and implement policies, procedures, structures and risk mitigation strategies that enable an ethical practice culture. 2.2 Implement processes to address breaches of ethical practice. 2.3 Implement management structures to monitor ethical practice throughout the agency.
3. Monitor ethical practice.	3.1 Communicate clearly to staff, ethical best practice and consequences of unethical practice. 3.2 Facilitate continuous monitoring, reviewing and adjustment of agency ethical practice. 3.3 Collect and distribute information about ethical practice, breaches and impact on clients.
4. Evaluate ethical practice systems.	4.1 Analyse information about ethical practice and ethical breaches to evaluate agency achievement of ethical best practice. 4.2 Use evaluation data to implement improvements to ethical best practice within the agency.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

New unit of competency.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP5003 Manage ethical practice in the property industry

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Performance Evidence

To demonstrate competency in this unit, a person must manage, monitor and evaluate ethical practices in a property agency. The person must analyse, determine and evaluate ethical practice management systems, including reporting processes, for a minimum of two areas of ethical best practice.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

impact of Commonwealth and state or territory legislation and regulations relating to ethical practice in the property industry

property industry codes and principles of ethical practice

property agency policies, procedures and standards

industry best practice and quality standards

methods and tools for recording and reporting on ethical practice in the property industry

range of analysis techniques to interpret operational and feedback data relating to ethical practice

processes for:

identifying personal and agency reputational risks in the property industry

identifying risks to achieving ethical best practice in the property industry

analysing and rating identified risks in terms of likelihood and consequences

preparing risk control and risk mitigation strategies

incorporating risk control and risk mitigation strategies into policies, procedures and business strategies in the property industry

management and communication techniques for leading, mentoring and motivating teams in the property industry.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

materials and equipment meeting the operational requirements for a property agency:

policies, procedures and documentation relating to ethical practice in a property agency

legislation in the state or territory of operation relating to ethical practice in the property industry

equipment, communication and data access and storage technology required to prepare documentation and maintain records.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP5004 Manage a safe workplace in the property industry

Modification History

Release 2	This version first released with CPP Property Services Training Package Version 17.0. Changes to Performance Evidence.
Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes and is equivalent to CPPDSM5018 Ensure a safe workplace in the property industry. Updated to meet industry currency.

Application

This unit of competency specifies the skills and knowledge required to establish, maintain and evaluate a work health and safety (WHS) management system in the property industry.

The unit applies to industry professionals in the property industry.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

1. Maintain WHS system.	1.1 Implement relevant WHS legislation in the workplace. 1.2 Develop and record a WHS management system for the agency. 1.3 Define roles and responsibilities for workplace personnel in WHS policies, procedures and programs. 1.4 Allocate financial and human resources for the operation of the WHS management system.
2. Implement WHS participative arrangements.	2.1 Establish, implement and report on consultative processes according to WHS legislation. 2.2 Resolve issues arising from participation and consultation according to workplace processes. 2.3 Collect and provide workplace safety information to staff according to participative arrangements. 2.4 Explain the WHS management system, its operational procedures and responsibilities to all staff members.
3. Implement risk control processes.	3.1 Implement procedures for the identification and assessment of hazards and risks, and of risk controls. 3.2 Implement procedures for the development and implementation of risk controls.
4. Review WHS management system.	4.1 Implement WHS record keeping system to identify patterns of occupational injury. 4.2 Analyse the WHS management system and implement improvements to achieve agency WHS objectives. 4.3 Assess compliance of the organisational WHS management system with WHS legislative framework and make adjustments as required.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPDSM5018 Ensure a safe workplace in the property industry.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP5004 Manage a safe workplace in the property industry

Modification History

Release 2	This version first released with CPP Property Services Training Package Version 17.0. Changes to Performance Evidence.
Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes and is equivalent to CPPDSM5018 Ensure a safe workplace in the property industry. Updated to meet industry currency.

Performance Evidence

To demonstrate competency in this unit, a person must develop, implement and review a work health and safety (WHS) strategy in a property agency.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

Commonwealth and state or territory legislation, and local government regulations related to managing a safe workplace in the property industry

processes and content of WHS management systems in the property industry

workforce characteristics and how they impact on the design and maintenance of WHS management systems

hierarchy of control, that is, the preferred order of risk control measures from the most preferred to the least preferred:

eliminate hazards

substitute a hazard with something safer, isolate the hazard, reduce the risk through engineering controls

reduce hazard exposure using administrative actions, use personal protective equipment

principles and practices of effective WHS management in a small, medium or large business

principles and techniques associated with modelling safe work practices, hazard identification and risk management.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

materials and equipment meeting the operational requirements for a property agency, including:

business plans, strategies, policies, procedures and forms relating to WHS

comprehensive WHS information relating to the property industry

position descriptions for all employees, including detailed roles and responsibilities

equipment, communication and data access and storage technology required to develop, implement and review a WHS strategy in the property industry.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP5005 Manage teams in the property industry

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Application

This unit specifies the skills and knowledge required to manage and evaluate agency teams in the property industry.

The unit applies to industry professionals in the property industry.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Determine team requirements.	1.1 Analyse and record requirements for teams in a property agency. 1.2 Develop and record key performance indicators (KPIs) for teams which incorporate agency objectives, targets and are consistent with business strategies. 1.3 Determine and develop role and responsibility descriptions for each team member. 1.4 Determine structure of and develop plans for each team. 1.5 Allocate resources to support attainment of team and agency KPIs.
2. Implement strategies to manage teams.	2.1 Communicate agency standards, culture and business expectations to teams. 2.2 Communicate agency team targets and roles to agency staff. 2.3 Establish and maintain communication within and between teams. 2.4 Promote balanced participation of team members in discussions and activities. 2.5 Negotiate work roles of team members to balance team goals, job requirements and team members' individual difference.
3. Manage team performance.	3.1 Implement strategies to provide training, coaching and mentoring for team members. 3.2 Implement strategies to address team or individual performance issues and provide constructive feedback. 3.3 Implement strategies to monitor conduct of teams according to legal requirements and agency policy. 3.4 Implement conflict resolution processes to support team effectiveness. 3.5 Review team member's performance and use results in planning individual professional development. 3.6 Manage and review allocation resources to support attainment of targets and KPIs.
4. Evaluate team performance.	4.1 Collect, record and use qualitative and quantitative data to evaluate achievement of KPIs. 4.2 Use evaluation data to determine, record and implement improvements to maximise achievement of KPIs.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

New unit of competency.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP5005 Manage teams in the property industry

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Performance Evidence

To demonstrate competency in this unit, a person must identify and implement a range of strategies to manage at least two different types of departmental teams in a property agency.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

Commonwealth and state or territory legislation and local government regulations related to property agency operations

agency policies and procedures

agency quality standards

range of analysis techniques to interpret operational and feedback data

dynamics of effective teams

management and communication techniques for leading, mentoring and motivating teams in the property industry

processes for:

analysing, determining and documenting:

requirements for teams in real estate

key performance indicators (KPIs)

analysing, determining and documenting strategies for agency teams

establishing teams in the property industry

promoting effectiveness of teams in the property industry

directing teams in the property industry

managing and evaluating performance of teams in the property industry.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

materials and equipment meeting the operational needs of an agency, including:

business plans, strategies, policies and procedures, forms and records

databases with records relating to team activities

position descriptions for employees, including detailed roles and responsibilities

equipment required to manage teams in a property agency.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP5006 Manage operational finances in the property industry

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 13.1. Renumbered PCs 1.1 - 1.5 to rectify numbering repetition of PC 1.2. PCs are now numbered from 1.1 to 1.6.
Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Application

This unit specifies the skills and knowledge required to manage and evaluate agency operational finances in the property industry.

The unit applies to industry professionals in the property industry.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Determine financial management requirements.	1.1	Conduct risk analyses according to legislative requirements.
1.2	Analyse and record processes for managing budgets, financial control systems and management requirements for the agency and departments.
1.3	Analyse the standard financial records, reports and break-even analyses to develop key performance indicators (KPIs).
1.4	Allocate resources to support attainment of department and agency KPIs.
1.5	Interpret requirements and schedules for conducting financial reconciliations and producing formal reports for internal and external purposes.
1.6	Determine legislative responsibilities and best practice of financial systems.
2	Develop and implement strategies to manage operational finances.	2.1	Design and implement strategies to establish and maintain link between individuals responsible for budgets and individuals operating financial control systems.
2.2	Develop and implement financial controls and processes for preparation of valid records and reports.
2.3	Implement strategies and adjust KPIs to ensure ongoing and accurate projections of income, expenditure and cash flow.
3	Manage operational finance systems.	3.1	Communicate to agency staff the standards, culture and business KPIs relating to financial management in the agency.
3.2	Facilitate monitoring, reviewing and adjustment of agency and department financial practices.
3.3	Manage and review allocation of resources.
3.4	Manage the collation of periodic financial reports to provide a financial overview of the agency.
4	Evaluate operational finance systems.	4.1	Analyse periodic financial reports and use data to evaluate achievement of KPIs.
4.2	Use evaluation data to determine, record and implement improvements.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria:

reading skills to interpret workplace documentation

writing skills to accurately record information

interpersonal and communication skills to collaborate with colleagues

planning and organisational skills to set goals and evaluate options to inform decision making.

Unit Mapping Information

No equivalent unit. New unit of competency.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP5006 Manage operational finances in the property industry

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 13.1. Renumbered PCs 1.1 - 1.5 to rectify numbering repetition of PC 1.2. PCs are now numbered from 1.1 to 1.6.
Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Performance Evidence

To demonstrate competency in this unit, a person must develop, implement and evaluate a plan to manage the operational finances in a property agency.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

Commonwealth and state or territory legislation and local government regulations related to operational finances in the property industry

legislative responsibilities related to operational finances in real estate:

Business Activity Reports

superannuation

taxation returns

records retention periods

reporting protocols

salaries and commissions

agency policies, procedures and standards

agency quality standards

account-keeping practices

methods and tools for recording and reporting on operational finances

commission payment structures in the property industry

range of analysis techniques to interpret operational and feedback data

use of financial controls and reports in operational finances in real estate:

cash flow projections and forecasts

profit and loss reports

balance sheets (assets and liabilities)

break-even analyses

fixed costs and variable costs analyses

budgets

cost controls

reconciliation reports

use of profit centres

financial key performance indicators (KPIs)

capital interest costs

opportunity costs

processes for:

managing risk

analysing, determining and documenting financial strategies for agency departments for inclusion in business planning

establishing financial control roles in the property industry

directing financial controls in the property industry

managing and evaluating financial performance in the property industry.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to materials and equipment meeting the operational requirements of a property agency, including:

business plans, strategies, policies and procedures, forms and records

financial records to enable realistic analysis and planning

position descriptions for employees, including detailed roles and responsibilities

equipment required to prepare documentation and to manage processes and teams in a property agency.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP5007 Develop a strategic business plan in the property industry

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes and is equivalent to CPPDSM5012A Develop a strategic business plan in the real estate industry. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to develop a business strategy to position the property agency in the property market.

It includes identifying and analysing business opportunities and potential demand for agency services, and establishing business goals and objectives.

The unit applies to industry professionals in the property industry.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Analyse business opportunities in the property market.	1.1 Analyse sources of information about the property market and business environment to determine both immediate and ongoing business opportunities. 1.2 Complete cost–benefit analysis of property information to determine the viability of opportunities.
2. Prepare for potential demand for agency services.	2.1 Analyse available information to develop agency property market profile. 2.2 Estimate demand for agency services and develop potential client profile. 2.3 Determine resources to service projected demand and include in an overall cost–benefit analysis. 2.4 Establish agency marketing positioning strategy. 2.5 Document range of services to be provided with associated service fees and charges.
3. Establish business goals and objectives.	3.1 Determine business goals and identify activities to achieve projected share of the property market. 3.2 Conduct break-even analysis of short- and long-term agency viability to ensure cash flow. 3.3 Determine performance benchmarks.
4. Review business strategies.	4.1 Develop strategic directions within the business plan. 4.2 Use agency business plan to evaluate agency business performance.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPDSM5012A Develop a strategic business plan in the real estate industry.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP5007 Develop a strategic business plan in the property industry

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes and is equivalent to CPPDSM5012A Develop a strategic business plan in the real estate industry. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must develop and evaluate a three-year strategic business plan for a property agency.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

Commonwealth and state or territory legislation and local government regulations impacting on agency business planning

reasons for, and benefits of, business planning

ethical considerations in property agency business planning

sources of information about the property market and business environment

processes for:

collating and analysing information about the property market and business environment

determining the financial viability of opportunities

conducting and applying break-even analyses

estimating demand for services in:

property management

property sales

other services

developing and establishing agency marketing positioning strategies

developing strategic directions

preparing and documenting business plans

determining and setting business goals and objectives:

goals, objectives, plans, systems and processes

short-, medium- and long-term goals

client needs and marketing projections

proposed size and scale of the business

market focus of the business

types of business planning:

feasibility studies

strategic

operational

financial planning

content of business plans:

assumptions underlying the business plan

details of ownership and management

financial plan

organisational and operational arrangements

business opportunities

proposed size and scale of the agency

resources required and available

sources of funding

specialist services and sources of advice that may be required

staffing

market focus and marketing of the agency

stages in business development

principles of risk management relevant to business planning.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to materials and equipment meeting the operational requirements for a property agency, including:

geographic location and detailed description of the property agency

comprehensive property market and business environment information relating to the property agency

comprehensive strategies, policies, procedures, forms and records

equipment, communication and data access and storage technology required to develop a strategic business plan in the property industry.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP5008 Market the property agency

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes and is equivalent to CPPDSM5032A Market the agency. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to research, develop and implement a marketing strategy to market the agency in the property industry.

It does not include marketing required for individual properties.

The unit applies to industry professionals in the property industry.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Undertake property industry market research.	1.1 Develop market research methods to create a database for analysis of agency property markets. 1.2 Undertake property market research.
2. Develop property agency marketing strategy.	2.1 Analyse the agency’s business plan, the needs of existing clients and future business opportunities. 2.2 Analyse the strengths and weaknesses of competitors and identify opportunities for competitive advantage. 2.3 Prepare marketing approaches to position the agency and minimise adverse effects of direct competition. 2.4 Develop agency marketing strategy and targets. 2.5 Develop corporate image and mission statement to promote positive public recognition of the agency and its services.
3. Implement agency marketing strategy.	3.1 Promote agency services to maximise competitive advantage and profitability. 3.2 Use resources to support implementation of marketing strategy. 3.3 Brief staff on marketing strategy and support them to action the strategy as required.
4. Review and adjust marketing strategy.	4.1 Monitor and review marketing activities and agency marketing strategy against targets. 4.2 Collect and analyse feedback on outcomes of marketing activities. 4.3 Assess costs and effectiveness of marketing activities to identify opportunities for improvements. 4.4 Use evaluation data to review and modify marketing strategy.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPDSM5032A Market the agency.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP5008 Market the property agency

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes and is equivalent to CPPDSM5032A Market the agency. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must develop, implement and review one marketing plan for a property agency.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

Commonwealth and state or territory legislation, and local government regulations relating to real estate agency marketing

ethical considerations in marketing property agencies

features of agency marketing strategies:

factors influencing choice of marketing strategy for agency

market opportunities

market research methods

marketing activities and materials:

direct marketing

business-to-business marketing

networking

target markets

online and social media marketing

aims of agency marketing strategies:

service range and mix

creating a ‘point of difference’ for the property agency

presentation and display of services

promotion and advertising

processes for:

developing, documenting, implementing and reviewing marketing of a property agency

developing and documenting research methods for use in property

analysing business requirements for marketing an agency

assessing and documenting the strength and weaknesses of competitors

conducting cost–benefit analyses services

collecting and analysis of feedback.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to materials and equipment meeting the operational requirements for a property agency, including:

geographic location and detailed description of the property agency

comprehensive business plans, strategies, policies, procedures, forms and records

position descriptions for all employees including detailed roles and responsibilities

equipment, communication and data access and storage technology required for marketing a property agency.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP5009 Develop a marketing and service strategy in real estate

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes and is equivalent to CPPDSM5014A Develop property marketing and sales strategy. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to develop a real estate marketing and service strategy for an agency.

It does not include marketing required for individual properties.

The unit applies to industry professionals in real estate.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Analyse information for marketing and service strategy.	1.1 Collate and analyse sources of real estate marketing information. 1.2 Determine marketing and service aims and objectives. 1.3 Analyse characteristics of client base and target markets. 1.4 Evaluate viability of marketing and service opportunities and contribution to achieving agency goals and objectives.
2. Create marketing and service strategy.	2.1 Develop and select marketing and service methods and activities to ensure maximum impact. 2.2 Obtain staff and resources for marketing and service strategy. 2.3 Develop marketing and service strategy materials within budget and timeframes.
3. Report on marketing and service activities.	3.1 Analyse marketing and service activity outcomes against strategy aims and objectives. 3.2 Use review findings to adjust strategy and provide recommendations for future marketing and service initiatives.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPDSM5014A Develop property marketing and sales strategy.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP5009 Develop a marketing and service strategy in real estate

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes and is equivalent to CPPDSM5014A Develop property marketing and sales strategy. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must develop, evaluate and report on a property marketing and service strategy for one target market.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

Commonwealth and state or territory legislation and local government regulations related to marketing and service strategies of real estate agencies

ethical considerations in real estate agency marketing and service strategy planning

sources of property marketing information

processes for:

determining and evaluating characteristics of client base and target markets using available data and recognised research techniques

analysing marketing and service opportunities

determining and analysing marketing and service requirements

developing marketing and service objectives and approaches

gathering and analysing feedback on marketing and service strategy outcomes

aspects of market competitors relating to marketing and service strategies of real estate agencies

market conditions and forces relating to marketing and service strategies of real estate agencies

marketing and service principles and practices relating to marketing and service strategies of real estate agencies.

Assessment Conditions

Assessors are responsible for ensuring that the person demonstrating competency has access to:

comprehensive property market information relating to the real estate agency

equipment, communication and data access and storage technology required for developing a marketing and service strategy in real estate.

materials and equipment meeting the operational requirements of a real estate agency, including:

geographic location and detailed description of the real estate agency

comprehensive property market information relating to the real estate agency

real estate agency business plans, strategies, policies, procedures and forms

position descriptions for all employees, including detailed roles and responsibilities

equipment, communication and data access and storage technology required for developing a marketing and service strategy in real estate.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP5010 Manage customer service activities in the property industry

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM5006 Coordinate customer service activities in the property industry and CPPDSM5020A Manage and monitor effective client service in the real estate industry. Merged to reduce duplication. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to analyse, manage and evaluate customer service activities in the property industry.

The unit applies to industry professionals in the property industry.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Determine requirements for customer service systems.	1.1 Conduct risk analyses according to legislative requirements. 1.2 Analyse and record management requirements for customer service systems in the property industry. 1.2 Analyse and record compliance requirements and best practice for customer service systems in the property industry. 1.3 Determine and record the roles, responsibilities and processes for managing customer service systems. 1.4 Determine service targets and develop key performance indicators.
2. Manage customer service and complaints resolution systems.	2.1 Develop and maintain effective customer service strategies. 2.2 Develop and record resolution processes for complaints relating to service provision. 2.3 Adjust performance standards to ensure effective customer service.
3. Manage customer service performance.	3.1 Communicate to staff the ethics, culture and performance standards for customer service. 3.2 Facilitate monitoring, reviewing and adjustment of customer service practices. 3.3 Provide regular feedback on achievement or non-achievement of customer service standards. 3.4 Encourage staff to provide feedback on customer service. 3.5 Manage coaching, training and mentoring to assist with changing needs and customer service issues.
4. Manage evaluation of customer service systems.	4.1 Analyse and use customer service feedback to evaluate achievement against performance standards. 4.2 Use evaluation data to implement improvements in customer service.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

Supersedes but is not equivalent to:

CPPDSM5006 Coordinate customer service activities in the property industry

CPPDSM5020A Manage and monitor effective client service in the real estate industry.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP5010 Manage customer service activities in the property industry

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes but is not equivalent to CPPDSM5006 Coordinate customer service activities in the property industry and CPPDSM5020A Manage and monitor effective client service in the real estate industry. Merged to reduce duplication. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must evaluate and provide feedback on the performance of two employees who are employed in the area of customer service.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

Commonwealth and state or territory legislation and local government regulations related to customer service in real estate

organisational policies and procedures for dealing with clients

organisational quality standards

processes for:

risk management:

identification of hazards and assessment of risks relating to customer service in the property industry

analysis and rating of identified hazards and assessed risks in terms of likelihood and consequences

preparation of risk controls and risk mitigation strategies

analysing, determining, interpreting and documenting customer service system requirements in the property industry

managing and evaluating customer service performance in the property industry

complaint resolution strategies

principles and techniques of client behaviour:

client relations

maintaining product and service quality

problem identification and resolution

researching client needs

range of analysis techniques to interpret customer service and feedback data

management and communication techniques for leading, mentoring and motivating teams in the property industry.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to materials and equipment meeting the operational requirements relating to the property industry, including:

business plans, strategies, policies, procedures, forms and records, including:

agenda and notes of staff meetings relating to customer service

feedback and complaints registers, including resolutions of complaints about customer services and results from analysis of feedback

database/s including simulated sets of records of current and recent listings, sales reports and comprehensive sales data

position descriptions for all employees, including detailed roles and responsibilities

position description, including detailed roles and responsibilities for the role to be assumed by the person undergoing assessment

role descriptions for people participating in role-play exercises

simulated realistic internet and social media presence

equipment required to develop, implement and coordinate customer service activities.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP5201 Develop and maintain commercial property market intelligence

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Application

This unit specifies the skills and knowledge required to develop and maintain commercial property market intelligence to inform the sale or lease of commercial property. It includes gathering, analysing and documenting market intelligence.

The unit applies to industry professionals in the property industry.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Gather property knowledge.	1.1 Identify and record networking opportunities which support the development of commercial property intelligence. 1.2 Identify target markets for commercial property types and usage. 1.3 Identify market segmentations and sources of current and reliable market intelligence.
2. Analyse market trends.	2.1 Analyse market information to determine trends and issues impacting commercial building types and their usage. 2.2 Analyse market information to determine trends and issues impacting building classifications and ratings. 2.3 Use agency networks to gather intelligence about factors impacting return on commercial property. 2.4 Identify and analyse key indicators of market conditions affecting commercial property.
3. Analyse market influences.	3.1 Analyse legislation affecting commercial property. 3.3 Use agency networks to gather and analyse intelligence about market influences affecting commercial property.
4. Prepare market analysis.	4.1 Prepare market intelligence in a format suitable for analysis. 4.2 Apply property market analysis to an identified property and identify strategies to apply to sale or lease of property. 4.3 Prepare report on market conditions affecting commercial property and return on investment.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

New unit of competency.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP5201 Develop and maintain commercial property market intelligence

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. New unit of competency.

Performance Evidence

To demonstrate competency in this unit, a person must develop and maintain commercial property market intelligence by completing market analysis for two different commercial property market sectors which highlight factors affecting commercial property market conditions.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

agency documentation required to be maintained when developing commercial property market intelligence

sources of current and reliable commercial property market intelligence

factors that can impact commercial property return on investment

factors that can impact the sale or lease of commercial property and strategies for addressing each:

land use, zoning and approvals

contractual arrangements

property attributes

industry-specific factors that influence market conditions and the sale and lease of commercial property:

rates per square metre

investment yields

availability of supply and demand

incentives

local government planning changes, restrictions and proposals

legislation relating to the sale or lease of commercial property in the state or territory of operation

property market for:

commercial property

industrial property

retail property.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

materials and equipment meeting the operational requirements for a real estate agency:

policies, procedures and documentation for developing and maintaining commercial property market intelligence

legislation in the state or territory of operation relating to the commercial property market

information management systems required to capture, maintain and recall market data

information about commercial properties for sale and lease.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPREP5311 Develop and maintain rural property market knowledge and intelligence

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes and is not equivalent to CPPDSM4037A Conduct auction of rural property, CPPDSM4073A Provide rural property management services and CPPDSM4081A Work in the stock and station agency sector. Merged to reduce duplication. Updated to the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to develop and maintain the underpinning knowledge and skills required to sell or lease rural property and to provide advice on the rural property market.

It includes analysis of property market indicators and trends, factors affecting the value of rural property and identification of strategies that assist in maintaining rural property market knowledge.

This unit applies to people currently working in or seeking to work in the stock and station sector.

State or territory licensing requirements may apply to this unit.

Pre-requisite Unit

Nil

Unit Sector

Real estate

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Gather property market knowledge.	Identify and record networking opportunities which support the development of rural property market intelligence. Analyse legislation and market information relating to rural property. Develop a database of contacts and sources of information. Identify and evaluate the effectiveness of strategies used to maintain rural property market knowledge.
2. Analyse market influences.	Identify and record key indicators of rural property market conditions. Analyse rural property market conditions using established methods. Document trends in the rural property market.
3. Analyse market sector influences.	Record and analyse geographical information. Record and analyse property usage information. Record and analyse factors that may affect return on rural property, including outbuildings and equipment. Record and analyse property production or agistment capacity and possible risks.
4. Prepare market analysis.	Apply rural property market analysis to an identified property. Prepare information for use in agent–client communication.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

Supersedes but is not equivalent to:

CPPDSM4037A Conduct auction of rural property

CPPDSM4073A Provide rural property management services

CPPDSM4081A Work in the stock and station agency sector.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPREP5311 Develop and maintain rural property market knowledge and intelligence

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 8.0. Supersedes and is not equivalent to CPPDSM4037A Conduct auction of rural property, CPPDSM4073A Provide rural property management services and CPPDSM4081A Work in the stock and station agency sector. Merged to reduce duplication. Updated to the Standards for Training Packages.

Performance Evidence

To demonstrate competency in this unit, a person must apply market analysis strategies to research and analyse of two different rural property market sectors and highlight factors affecting the current market conditions.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

role of the agent in providing rural property market sales services

types of rural property

features of rural property impacting production or agistment capacity

information sources for developing market knowledge and intelligence

rural property market trends and indicators

established methodologies to analyse:

rural property production capacity

rural property agistment capacity

rural property market indicators and market trends

factors that may affect return on rural property

factors that add value to rural property

established formats for presenting rural property information

legislation and local government regulations related to use of rural property in the state or territory of operation

risks and ethical practices associated with use of rural property

networking opportunities to support development of rural property knowledge.

Assessment Conditions

Assessors must satisfy the requirements for assessors listed in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

sources of information about rural property markets and market indicators

established methods for analysing property production capacity and market conditions

established formats for presenting rural property market information.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSCM3017 Work effectively in strata community management

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPDSM3017 Work in the strata community management sector. Title changed to better reflect outcome.

Application

This unit of competency specifies the skills and knowledge required to work effectively in strata community management to ensure compliance with regulatory, ethical and procedural requirements. It includes clarifying regulatory requirements for strata community management, requirements for strata community committees, by-laws for strata communities and the role and duties of strata community managers.

A person who has achieved this unit of competency is expected to take responsibility for organising and completing these tasks with a high degree of self-direction.

Depending on the jurisdiction of operation:

strata community managers may also be known as strata managers, owners’ corporation managers or body corporate managers

by-laws may also be known as rules or articles.

Licensing, legislative, regulatory or certification requirements apply to strata community management in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Strata Community Management.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Clarify regulatory compliance requirements for strata community management.	1.1	Identify developments that may exist under strata plans and the management issues associated with different types of developments.
1.2	Identify regulatory compliance requirements for managing strata community in the jurisdiction of operation.
1.3	Identify procedures for using strata community’s common seal if required to comply with regulatory requirements.
1.4	Identify strata community decision-making and meeting processes for lot owners and strata community committees to comply with regulatory requirements.
1.5	Consult with relevant persons to clarify understanding of regulatory requirements for strata community management.
2	Clarify requirements for strata community committee.	2.1	Identify process for appointment, operation and powers of strata community committee responsible for administering strata community.
2.2	Identify membership, role and responsibilities of strata community committee.
2.3	Identify process for removing strata community committee members.
2.4	Identify legislated conduct requirements for strata community committee.
2.5	Consult with relevant persons to clarify understanding of requirements for strata community committee.
3	Clarify and interpret by-laws for strata community.	3.1	Access and interpret by-laws relevant to strata community to clarify rules that owners and tenants must follow.
3.2	Determine availability of by-laws and assess their suitability for use for strata community.
3.3	Identify process for changing or amending by-laws where relevant in jurisdiction of operation.
3.4	Consult with relevant persons to clarify understanding of by-laws for strata community.
4	Clarify strata community manager role and duties.	4.1	Identify role and duties of strata community manager and check against contract with strata community.
4.2	Identify and follow requirements for ethical conduct based on legislated duties or code of conduct.
4.3	Discuss own interpretation of the strata community manager role and duties with relevant persons to ensure consistent and accurate understanding.
4.4	Identify relationship between strata community manager and strata community committee.
4.5	Verify roles and duties of strata community manager and on-site manager in consultation with relevant persons.
4.6	Identify own professional development needs and source appropriate continuing professional development opportunities to improve strata community management.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPDSM3017 Work in the strata community management sector.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSCM3017 Work effectively in strata community management

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPDSM3017 Work in the strata community management sector. Title changed to better reflect outcome.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit to work effectively in strata community management by responding to four routine workplace situations, one relating to each of the following aspects of work as a strata community manager:

complying with regulatory requirements associated with strata community

identifying the role of a strata community committee

accessing and interpreting relevant by-laws for a strata community

identifying the role and duties of a strata community manager and two opportunities for own continuing professional development.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

conduct requirements for strata community committees and strata community managers that may be legislated, contractual or established by industry

compliance requirements of legislation, regulations, codes and standards relevant to strata community management in the jurisdiction of operation:

Acts Interpretation Act 1901 (or its successor)

anti-discrimination and diversity

Australian Competition and Consumer Commission (ACCC) requirements

available by-laws and registered rules that apply to strata communities and where possible in the jurisdiction of operation, processes for their amendment

building permit requirements and relevant jurisdictional Essential Safety Measures (ESMs) maintenance requirements

civil liability

common law relating to work in strata community management

electronic transactions

environmental and zoning laws affecting access security, access and property use

fair trading and consumer protection

freedom of information

licensing/registration requirements

local government policies and regulations

privacy and confidentiality requirements and laws applying to owners, contractors and tenants

public health requirements

strata, community and company titles

taxation requirements

tenancy agreements

work health and safety (WHS)

interpersonal communication strategies and techniques used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

role and duties of strata community managers:

arranging payment of all invoices

assisting dispute resolution in strata communities

attending to correspondence

attending to orders, submissions and appeals

ensuring strata community complies with WHS regulations

facilitating and setting dates for committee meetings, annual general meetings and extraordinary meetings

maintaining the strata community register

organising and coordinating repairs and maintenance of common property, including following a preventative maintenance program

preparing and distributing:

notices, including contribution notices

financial statements and budgets

meeting agendas and minutes

providing advice in handling difficult or complex strata issues

strata communities:

decision-making processes

distinction between the various strata title types

meeting types and procedures and legislative requirements relating to notification and conduct of meetings

processes for appointing and managing strata community committees

role and duties of on-site managers, lot owners and strata community

situations in which common seal may be used, including requirements for electronic use of signatures and common seal

types of developments that may exist under strata plans:

agriculture

caravan parks

carparks

commercial

hotels

layered schemes

marinas

mixed use: retail and/or commercial and/or residential

residential

resorts

retail

retirement villages

serviced apartments

viticulture

types of ownership that may exist in a strata community:

company shareholder

stratum shareholder

strata title holder - single, multiple owners or company held

workplace requirements for strata community management:

documentation and records administration

work role responsibilities, limitations and professional abilities and persons from whom specialist advice may be sought.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSCM3020 Source and extract information from strata plans

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPDSM3020 Source and extract information from strata plans.

Application

This unit of competency specifies the skills and knowledge required to read and interpret strata plans. It includes sourcing strata plans, extracting required information, identifying the features of strata communities from plans, and securely storing and retrieving strata plans

A person who has achieved this unit of competency is expected to take responsibility for organising and completing these tasks with a high degree of self-direction.

Depending on the jurisdiction of operation:

strata community managers may also be known as strata managers, owners’ corporation managers or body corporate managers

by-laws may also be known as rules or articles.

Licensing, legislative, regulatory or certification requirements apply to strata community management in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Strata Community Management.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Source strata plan.	1.1	Obtain strata plan and relevant source documents according to workplace requirements.
1.2	Access information related to strata plan to confirm correct plan for strata community according to workplace requirements.
2	Extract information from strata plan.	2.1	Interpret administrative documentation for strata plan to identify administrative information, approvals, signatures and seals.
2.2	Interpret plan drawing documents to identify key features of strata community.
2.3	Read notations and schedules, where provided, and identify and interpret lot boundaries and other aspects relevant to strata community.
2.4	Conduct routine calculations to measure scale and area related to strata community features.
2.5	Identify and note features of strata community omitted from plan.
3	Store and retrieve strata plan.	3.1	Securely store strata plan and related documentation according to workplace requirements.
3.2	Use information technologies to retrieve strata plan and related documentation according to workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPDSM3020 Source and extract information from strata plans.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSCM3020 Source and extract information from strata plans

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPDSM3020 Source and extract information from strata plans.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit to source and extract information from one strata plan, and identify the information needed to respond to six routine workplace requests for information relating to each of the following features of strata communities:

common property

easements

encroachments

lot boundaries and areas

name and address for service of notices

schedule of unit entitlements and, where relevant in the jurisdiction of operation, unit liabilities.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

codes, standards, legislation and regulations relating to strata plans in the jurisdiction of operation

definition and types of common property

contents and structure of strata plans

location plans:

abbreviations, symbols and shading

content

orientation

purpose

scale

lot entitlements and liabilities

lot plans:

abbreviations, symbols and shading

boundaries

content

easements

encroachments

notations

orientation

purpose

scale

techniques for locating lots

sources of information on strata plans

terms, symbols, abbreviations and shading used in strata plans

types and purpose of information that can be extracted from administrative documentation for strata plans:

administrative information:

by-laws

name and address for service of notices

purpose or type of information

schedule of lot entitlement and liabilities

approvals for the plan:

registration

surveyor certificate

signatures

seals

types and purpose of plan drawing documents:

location plan

lot plan:

common property

easements

encroachments

stairs

strata lots

voids

types of source documents for strata plans:

building approvals

planning approvals

legislation: land titles and subdivision

workplace requirements for sourcing and extracting information from strata plans:

documentation and records administration

information technologies used to source, store and retrieve strata plans and related documentation.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSCM4009 Access and interpret legislation in strata community management

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is not equivalent to CPPDSM4009 Interpret legislation to complete work in the property industry. Unit updated to reflect specific strata community management requirements.

Application

This unit of competency specifies the skills and knowledge required to identify, access and interpret legislation relevant to work in strata community management. It includes developing an understanding of the legislative framework, its structure and the impact of legislation on work in strata community management; tracking changes to legislation; ethical conduct and maintaining appropriate records.

This unit is suitable for strata community managers who apply a broad range of skills and knowledge to complete routine and non-routine tasks and deal with predictable and sometimes unpredictable problems. Strata community managers may also be known as strata managers, owners’ corporation managers or body corporate managers depending on the jurisdiction of operation.

Licensing, legislative, regulatory or certification requirements apply to strata community management in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Strata Community Management.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Identify and interpret legislation.	1.1	Identify the legislative framework for strata community management and source guidance material to support interpretation of legislation.
1.2	Identify and access source documents for legislation and regulations relating to strata community management.
1.3	Apply relevant rules and techniques to interpret legislation relevant to strata community management.
1.4	Source and apply common law principles relating to strata community management.
2	Maintain knowledge of current legislation and track changes.	2.1	Identify own responsibility to access, read, interpret and apply legislation to strata community management.
2.2	Identify and apply techniques to access current and point-in-time versions of legislation.
2.3	Identify and apply techniques for tracking changes and amendments to legislation.
3	Comply with ethical conduct requirements.	3.1	Source ethical conduct requirements for strata community managers which are stipulated in legislated duties or codes of conduct.
3.2	Interpret ethical obligations from legislated duties or codes of conduct and apply to strata community management work activities to ensure compliance.
4	Identify and record processes to resolve regulatory concerns.	4.1	Identify and record processes to investigate discrepancies in the application of legislation to strata community management.
4.2	Identify and record processes to respond to identified discrepancies to ensure compliance with regulatory requirements for strata community management.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is not equivalent to CPPDSM4009 Interpret legislation to complete work in the property industry.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSCM4009 Access and interpret legislation in strata community management

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is not equivalent to CPPDSM4009 Interpret legislation to complete work in the property industry. Unit updated to reflect specific strata community management requirements.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit to access and interpret legislation in strata community management by:

accessing and interpreting a minimum of two pieces of legislation that apply to strata community management in the jurisdiction of operation, and providing a documented report that includes:

full titles of legislation: one Commonwealth and one state/territory statute

where the chosen legislation is applicable

the purpose of each of the pieces of chosen legislation

the key components of the pieces of chosen legislation

two breaches specified within the legislation and the penalties or consequences for each breach

how to identify the currency of the chosen legislation

how the chosen legislation impacts a strata community

explaining the process for addressing discrepancies in the application of legislation to strata community management duties.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

breaches of legislation and associated penalties or consequences in the jurisdiction of operation

common problems with interpreting legislation and consequences of misinterpreting legislation

ethical conduct requirements and obligations of strata community managers based on legislated duties or codes of conduct

interrelationship between pieces of legislation

key components of legislation:

Acts

regulations

amendments

mandatory codes of practice and Australian Standards

schedules

appendices

key principles for reading and interpreting legislation:

aids to interpret legislation:

external: interpretations of legislation, Acts, Hansard/parliamentary papers, legal dictionaries and previous judicial interpretations

internal: objectives, legislation to be accessed as a whole, definitions and interpretation sections in legislation, headings and margin notes

express mention of one thing to the exclusion of another

language conventions and expressions:

and/or

gender

hierarchy

includes

may, should and must

words interpreted through their connection with other words

words with the same meaning

legal framework in Australia and the jurisdiction of operation:

common law

contract law

equity law

statute law

legislative requirements of tiered management structures relevant to the jurisdiction of operation

role of regulators in the jurisdiction of operation relevant to legislation associated with strata community management

sources of, and legislation relevant to strata community management in the jurisdiction of operation:

equal opportunity, anti-discrimination and disability discrimination

civil liability

dispute resolution

environmental protection (sustainability)

fair trading and consumer protection

privacy

work health and safety (WHS)

sources of guidance to support interpretation of legislation applicable to strata community management

structure of legislation:

long title

short title

commencement

application

contents

definitions

headings

parts

divisions and subdivisions

clauses and subclauses

schedules and appendices

techniques to identify and track changes to legislation, including point-in-time versions and current versions.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information, technologies and online sites and databases required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSCM4028 Identify and analyse risks in strata community management

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is not equivalent to CPPDSM4028 Identify and analyse risks and opportunities in the property industry. Unit updated to reflect specific strata community management requirements. Skills and knowledge to identify and analyse opportunities removed.

Application

This unit of competency specifies the skills and knowledge required to identify and analyse potential risks to ensure safe and effective strata community management and compliance with regulatory requirements. It includes establishing terms of reference, developing an effective action plan and structure for risk analysis and assessment, assessing the level of potential risk against agreed assessment criteria and documenting the findings.

This unit is suitable for strata community managers who apply a broad range of skills and knowledge to complete routine and non-routine tasks and deal with predictable and sometimes unpredictable problems. Strata community managers may also be known as strata managers, owners’ corporation managers or body corporate managers depending on the jurisdiction of operation.

Licensing, legislative, regulatory or certification requirements apply to strata community management in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Strata Community Management.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Identify strata community risks.	1.1	Source and collate information on actual and potential risks associated with management of the strata community and assess for currency, accuracy and relevance.
1.2	Assess identified risks to determine validity and reliability according to risk management objectives for strata community.
1.3	Develop a structured plan for identifying and assessing the likelihood of same strata community management risks according to workplace requirements.
1.4	Identify situations requiring specialist advice and seek assistance as required to effectively identify strata community management risks.
2	Analyse strata community risks.	2.1	Develop terms of reference for risk analysis.
2.2	Develop assessment criteria for measuring level of potential or existing risk together with an assessment of consequences according to terms of reference.
2.3	Identify gaps in assessment methodology and consult with relevant persons to implement actions required to ensure thorough risk assessment.
2.4	Analyse valid and relevant data against assessment criteria to determine level of potential strata community risk and consequence assessment.
3	Document findings of strata community risk analysis.	3.1	Document findings of strata community risk analysis according to workplace requirements.
3.2	Seek feedback from relevant persons to ensure findings are accurate and relevant and update document for future strata community decision making.
3.3	Securely store all risk information and documentation according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is not equivalent to CPPDSM4028 Identify and analyse risks and opportunities in the property industry.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSCM4028 Identify and analyse risks in strata community management

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is not equivalent to CPPDSM4028 Identify and analyse risks and opportunities in the property industry. Unit updated to reflect specific strata community management requirements. Skills and knowledge to identify and analyse opportunities removed.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit to identify and analyse risks for one strata community. Identified risks must relate to three risk areas selected from the list below:

civil liability

decisions reached by committee

equipment malfunction

inadequate debt recovery

incorrect disclosure statement (sale of lot)

incorrect recording of minutes

lack of general maintenance

lack of maintenance of defect

loss of records

loss relating to late lodgement of documentation

loss, disclosure, destruction or compromise of asset

non-compliance with legislative requirements

provision of unqualified advice

public/legal liability

work health and safety (WHS).

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

concept of litigation relevant to strata community management

compliance requirements of legislation, regulations, codes and Australian Standards relevant to the role of strata community managers in identifying and analysing strata community risks in the jurisdiction of operation:

civil liability

digital meetings

environmental protection (sustainability)

equal opportunity, anti-discrimination and disability discrimination

fair trading and consumer protection

financial probity

privacy

records management

WHS

limitations of own work role, responsibilities and professional abilities

meaning of ‘residual risk’

mechanisms to obtain and analyse feedback on findings of risk analysis

principles of risk management and techniques for identifying and measuring risks and consequences

risk assessment techniques and processes

types of strata community risks and associated consequences:

civil liability

deliberate, natural, accidental or perceived risks

equipment malfunction

industry specific risks

loss of goodwill, reputation or credibility

loss of profits

loss, disclosure, destruction or compromise of asset

public liability

regulatory compliance

trade practices issues

WHS

strata community insurance policies required by law and risks associated with non-disclosure and insufficient coverage

workplace requirements for identifying and analysing strata community risks:

content and format of risk management plans and reports

systems for storing information and documentation.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSCM4034 Implement strata community management agreement

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPDSM4034 Negotiate and implement strata community management agreement. Title changed to better reflect outcome.

Application

This unit of competency specifies the skills and knowledge required to effectively implement a strata community management agreement. It includes negotiating and agreeing the requirements of the community management agreement; monitoring, reviewing and reporting on its operation and terminating the agreement.

This unit is suitable for strata community managers who apply a broad range of skills and knowledge to complete routine and non-routine tasks and deal with predictable and sometimes unpredictable problems. Strata community managers may also be known as strata managers, owners’ corporation managers or body corporate managers depending on the jurisdiction of operation.

Licensing, legislative, regulatory or certification requirements apply to strata community management in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Strata Community Management.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Determine functions and obligations of strata community manager and strata community.	1.1	Identify regulatory, ethical and procedural requirements relevant to consumer contracts and strata community management services.
1.2	Identify and establish terms of strata community agreement and contractual arrangements according to regulatory requirements.
1.3	Identify and comply with registration or licensing requirements in jurisdiction of operation.
1.4	Identify strata community and strata community manager functions and obligations.
1.5	Identify and maintain record management system according to regulatory requirements.
1.6	Identify regulatory limits to engage a strata community management company.
1.7	Identify requirements for appointing and terminating the strata community manager.
1.8	Identify execution procedures for strata community management agreement to comply with regulatory requirements.
2	Negotiate and agree requirements of strata community management agreement.	2.1	Negotiate and document agreed strata community and manager functions and obligations, management fees and services.
2.2	Negotiate and document agreed additional services according to strata community management agreement and budget allocations.
2.3	Consult with relevant persons to identify conflicts of interest and agreed management strategies.
2.4	Review strata community management agreement to establish obligations, disclosures, service and termination arrangements to comply with minimum regulatory requirements.
2.5	Identify and record delegations in consultation with relevant persons.
3	Monitor strata community management agreement.	3.1	Apply correct execution procedures for strata community management agreement according to regulatory requirements.
3.2	Monitor implementation processes to ensure compliance with strata community management agreement.
3.3	Maintain record management system according to strata community management agreement and regulatory requirements.
4	Review and report on operation of strata community management agreement.	4.1	Review strata community management agreement implementation processes and outcomes to identify recommendations for improvement.
4.2	Prepare report on the operation of the strata community management agreement and distribute to strata community according to workplace and regulatory requirements.
4.3	Update strata community management agreement to incorporate review outcomes.
5	Terminate strata community management agreement and hand over strata community records.	5.1	Terminate strata community management agreement in compliance with contractual arrangements for termination, regulatory, ethical and workplace requirements.
5.2	Prepare strata community records in an appropriate format for handover according to regulatory and workplace requirements.
5.3	Identify and implement procedures to transfer strata community funds according to regulatory requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPDSM4034 Negotiate and implement strata community management agreement.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSCM4034 Implement strata community management agreement

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPDSM4034 Negotiate and implement strata community management agreement. Title changed to better reflect outcome.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit to implement one strata community management agreement.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

compliance requirements of legislation and regulations relevant to the implementation of strata community management agreements in the jurisdiction of operation:

consumer law

contract law

equal opportunity, anti-discrimination and disability discrimination

fair trading and consumer protection

financial probity

privacy

records management

requirements to provide performance reports

work health and safety (WHS)

correct execution procedures for strata community management agreements

interpersonal communication strategies and techniques used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

key principles of business, agency and tort law

limitations of own work role, responsibilities and abilities

processes for resolving disputes and terminating strata community management agreements

processes for reviewing contract performance against functions and obligations specified in strata community management agreements

social and ethical practices and business standards relating to the implementation of strata community management agreements

workplace requirements for implementing strata community management agreements:

content and format of strata community management agreements

quality and format of records to be handed over on termination of strata community management agreements

records management systems.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSCM4040 Develop and monitor maintenance strategies that contribute to asset life cycle

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPDSM4040 Contribute to asset life cycle maintenance strategy. Title changed to better reflect outcome.

Application

This unit of competency specifies the skills and knowledge required to develop and monitor long-term maintenance strategies that contribute to the life cycle management of strata community assets. This work is limited to the routine administrative responsibilities of strata community managers. It includes identifying asset characteristics and performance requirements, developing asset maintenance strategies for different types of assets and monitoring the effectiveness of the strategies.

This unit is suitable for strata community managers who apply a broad range of skills and knowledge to complete routine and non-routine tasks and deal with predictable and sometimes unpredictable problems. Strata community managers may also be known as strata managers, owners’ corporation managers or body corporate managers depending on the jurisdiction of operation.

Licensing, legislative, regulatory or certification requirements apply to strata community management in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Strata Community Management.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Determine asset requirements.	1.1	Source and analyse relevant documentation to determine the types of strata community assets and system requirements.
1.2	Evaluate asset use, impact of failure, functionality, condition and financial performance.
1.3	Identify regulatory requirements for identifying, reporting and funding assets.
1.4	Consult with relevant persons to obtain additional information required to clarify asset performance and life cycle needs.
2	Develop long-term asset maintenance strategy.	2.1	Prepare long-term maintenance strategy that incorporates asset life cycle strategies, breakdown impacts and replacement strategies according to regulatory and workplace requirements.
2.2	Identify and document appropriate maintenance methods and schedules to meet asset performance and life cycle requirements.
2.3	Consult with relevant persons to prioritise strategies and conduct calculations to anticipate long-term maintenance requirements and identify risks and opportunities to improve quality or cost efficiency of asset.
2.4	Identify situations requiring specialist advice and seek assistance as required to develop asset maintenance strategy.
2.5	Present cost-effective long-term maintenance solutions that contribute to the asset life cycle according to workplace requirements.
3	Monitor long-term asset maintenance strategy.	3.1	Consult with relevant persons to monitor and evaluate the effectiveness of the long-term asset maintenance strategy.
3.2	Use feedback to identify and develop future strategies to improve asset life cycle maintenance.
3.3	Review the life cycle plan and financial statements to finalise annual report, including works completed and anticipated.
3.4	Present report to strata community committee and respond to questions to clarify long-term maintenance strategies and their contribution to the asset life cycle.
3.5	Securely store long-term maintenance strategy and associated asset information according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPDSM4040 Contribute to asset life cycle maintenance strategy.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSCM4040 Develop and monitor maintenance strategies that contribute to asset life cycle

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPDSM4040 Contribute to asset life cycle maintenance strategy. Title changed to better reflect outcome.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit to develop and monitor maintenance strategies that contribute to the asset life cycle of two different types of strata community assets selected from the list below:

buildings

community facilities

furniture, fixtures and fittings

grounds and surrounds

plant and equipment

utilities services (conduits, cabinets and pipework).

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

common hazards to people and property associated with maintenance work in buildings

compliance requirements of legislation and regulations relevant to the development and monitoring of maintenance strategies that contribute to the life cycle of strata community assets in the jurisdiction of operation:

civil liability

environmental protection (sustainability)

equal opportunity, anti-discrimination and disability discrimination

fair trading and consumer protection

financial probity

identifying, reporting and funding assets

long-term maintenance planning/capital works

privacy

records management

work health and safety (WHS)

methods for developing long-term asset maintenance strategies that account for:

asset replacement

emergency lighting and security

energy efficiency

fire equipment

housekeeping

painting, cleaning and waste disposal

pest control

plumbing and electrical

risk

interpersonal communication strategies and techniques used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

key stages of asset life cycles and types of assets relevant to strata community management:

buildings

community facilities

furniture, fixtures and fittings

grounds and surrounds

plant and equipment

utilities services (conduits, cabinets and pipework)

limitations of own work role, responsibilities and abilities

meaning of common property in relation to strata community management

methods for evaluating asset performance:

certifications and warranties

financial performance

functionality

physical condition

use

presentation techniques

strategic considerations for developing maintenance strategies that contribute to the asset life cycle:

design-specific or regulatory requirements for aesthetics

effect and risks associated with not maintaining an asset

future use plans for the asset

how long the asset will be required to be in operation

risks associated with current condition of asset

serviceability requirements of the asset

workplace requirements for developing and monitoring maintenance strategies that contribute to the asset life cycle:

content and format of maintenance strategies

systems for storing information and documentation.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSCM4044 Coordinate repair and maintenance of strata community property and facilities

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. New unit developed to meet industry requirements.

Application

This unit of competency specifies the skills and knowledge required to coordinate the repair and maintenance of strata community property and facilities. It includes planning and organising repair or maintenance activities, preparing work orders, monitoring and inspecting work to ensure compliance with work orders and reporting the outcomes.

This unit is suitable for strata community managers who apply a broad range of skills and knowledge to complete routine and non-routine tasks and deal with predictable and sometimes unpredictable problems. Strata community managers may also be known as strata managers, owners’ corporation managers or body corporate managers depending on the jurisdiction of operation.

Licensing, legislative, regulatory or certification requirements apply to strata community management in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Strata Community Management.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan repair or maintenance work.	1.1	Identify need for repair or maintenance of strata community property or facilities and clarify requirements in consultation with relevant persons.
1.2	Identify specific site requirements for access and repair or maintenance work and make appropriate arrangements to comply with regulatory and workplace requirements.
1.3	Identify scope of work to be completed and procure quotations according to strata community committee directions, regulatory and workplace requirements.
1.4	Prepare documented work order that includes accepted costs, work schedules, risk management strategies and planned contingencies according to regulatory and workplace requirements.
1.5	Communicate planned repair or maintenance activities and timelines to relevant persons to comply with strata community committee, regulatory and workplace requirements.
2	Organise and monitor repair or maintenance work.	2.1	Organise repair or maintenance work according to work order and workplace requirements.
2.2	Monitor repair or maintenance activities against work schedules to ensure completion within designated timelines.
2.3	Identify factors affecting the achievement of scheduled work and negotiate and agree required variations in consultation with strata community committee.
2.4	Identify situations requiring specialist advice and seek assistance, as required, to ensure repair or maintenance work is completed efficiently and effectively.
3	Confirm completed repair or maintenance work and complete documentation.	3.1	Receive notification of completed repair or maintenance work and check compliance with work order, regulatory and workplace requirements.
3.2	Confirm with relevant persons that completed repair or maintenance work complies with work order and arrange prompt remedial services where problems are identified.
3.3	Authorise payment of invoice for repair or maintenance work according to strata community committee directions and workplace requirements.
3.4	Complete and securely store repair or maintenance documentation according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

No equivalent unit.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSCM4044 Coordinate repair and maintenance of strata community property and facilities

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. New unit developed to meet industry requirements.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit to coordinate the following repairs and maintenance of strata community property or facilities:

an emergency repair to an item of common property

a routine repair to an item of common property

ongoing maintenance related to common property

maintenance of a building element or system related to a long-term maintenance plan.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

common hazards to people and property associated with repairs and maintenance to strata community property or facilities

compliance requirements of legislation, regulations, codes and Australian Standards relevant to the repair and maintenance of strata community property and facilities in the jurisdiction of operation:

civil liability

environmental protection (sustainability)

equal opportunity, anti-discrimination and disability discrimination

fair trading and consumer protection

financial probity

National Construction Code (NCC)

privacy

records management

work health and safety (WHS)

impact on strata community of loss of shared amenities or services

interpersonal communication strategies and techniques used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

limitations of own work role, responsibilities and professional abilities

maintenance and service intervals and requirements for strata community property and facilities

purpose and content of work orders for the repair and maintenance of strata community property and facilities and strategies for minimising risks to the instructing party

risk management to identify risks associated with maintenance and repair activities and apply suitable risk control measures

typical building defects, repairs and maintenance associated with strata community property or facilities

workplace requirements for repairing and maintaining strata community property and facilities:

checking invoices and authorising payment

systems for storing information and documentation

WHS.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSCM4045 Facilitate strata community meetings

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is not equivalent to CPPDSM4045 Facilitate meetings in the property industry. Unit updated to reflect specific requirements for strata community management. New requirement to conduct online meetings.

Application

This unit of competency specifies the skills and knowledge required to facilitate strata community meetings. It includes preparing agendas, conducting meetings following required protocols and documenting minutes to comply with regulatory requirements for strata community management.

This unit is suitable for strata community managers who apply a broad range of skills and knowledge to complete routine and non-routine tasks and deal with predictable and sometimes unpredictable problems. Strata community managers may also be known as strata managers, owners’ corporation managers or body corporate managers depending on the jurisdiction of operation.

Licensing, legislative, regulatory or certification requirements apply to strata community management in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Strata Community Management.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Arrange strata community meeting.	1.1	Identify and plan type and purpose of strata community meeting ensuring access for people with disability according to regulatory requirements.
1.2	Identify all regulatory timeframes for serving notice and scheduling meeting to comply with regulatory requirements and provide maximum opportunities for attendance.
1.3	Consult with relevant persons to communicate meeting details and action specific requests to address individual requirements.
1.4	Prepare and disseminate meeting notice or agenda according to regulatory and workplace requirements.
2	Conduct and record face-to-face strata community meeting.	2.1	Identify regulatory requirements for quorum and voting and check attendance numbers to confirm compliance.
2.2	Bring meeting to order, confirm chair and appoint minute taker to ensure a full and accurate record of outcomes according to regulatory requirements.
2.3	Ensure meeting is conducted following agenda and protocols according to meeting purpose and regulatory requirements.
2.4	Use effective communication skills to clearly outline information and decisions being voted on and manage conflict as required.
2.5	Record decisions and recommended actions according to regulatory requirements.
2.6	Bring meeting to conclusion according to agenda and regulatory requirements.
3	Conduct and record online strata community meeting.	3.1	Prepare and use digital communications including voting system for online strata community meeting.
3.2	Support relevant persons to participate in strata community meeting using digital communications according to regulatory requirements.
3.3	Communicate visually or by telephone to bring meeting to order, confirm chair and appoint minute taker to ensure a full and accurate record of outcomes according to regulatory requirements.
3.4	Monitor digital communication systems to ensure meeting is conducted following agenda and protocols according to meeting purpose and regulatory requirements.
4	Report strata community meeting outcomes.	4.1	Document and distribute meeting minutes according to regulatory and workplace requirements.
4.2	Implement procedures required to address actions arising from meeting.
4.3	Securely store all meeting documentation according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is not equivalent to CPPDSM4045 Facilitate meetings in the property industry.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSCM4045 Facilitate strata community meetings

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is not equivalent to CPPDSM4045 Facilitate meetings in the property industry. Unit updated to reflect specific requirements for strata community management. New requirement to conduct online meetings.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit to facilitate two different strata community meetings.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

compliance requirements of legislation and regulations relevant to strata community meetings in the jurisdiction of operation:

environmental protection (sustainability)

equal opportunity, anti-discrimination and disability discrimination

fair trading and consumer protection

privacy

records management

work health and safety (WHS)

common technologies and digital communication systems used to conduct online meetings

interpersonal communication strategies and techniques used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

limitations of own work role, responsibilities and abilities

potential causes of conflicts and disputes in strata community management

types, purpose, agenda and scheduling requirements of strata community meetings:

annual general meetings

general meetings

strata community committee meetings

strata community meeting protocols:

addressing conflicts of interest

adjourning meetings

attendance

chairing meetings

giving notice

minute-taking

motions and objections

quorum

reconvened meetings

requisitioning of meetings

voting

workplace requirements for facilitating strata community meetings:

systems for storing information and documentation.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSCM4047 Implement procurement processes in strata community management

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is not equivalent to CPPDSM4047 Implement and monitor procurement process. Unit updated to reflect specific strata community management requirements. New requirement to identify and select contractors.

Application

This unit of competency specifies the skills and knowledge required to implement and monitor procurement processes for goods and services. It includes taking reasonable steps to ensure that any goods or services procured by strata community managers are procured at competitive prices and on competitive terms by determining, monitoring and finalising procurement processes that use different procurement methods and ensure compliance with regulatory and budgetary requirements. It also includes selecting and appointing contractors and monitoring contractual arrangements associated with the procurement of goods and services.

This unit is suitable for strata community managers who apply a broad range of skills and knowledge to complete routine and non-routine tasks and deal with predictable and sometimes unpredictable problems. Strata community managers may also be known as strata managers, owners’ corporation managers or body corporate managers depending on the jurisdiction of operation.

Licensing, legislative, regulatory or certification requirements apply to strata community management in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Strata Community Management.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Determine procurement requirements.	1.1	Identify procurement objectives and goods or services required to meet strata community and regulatory requirements.
1.2	Source and interpret information to clarify procurement requirements.
1.3	Identify factors likely to impact procurement objectives.
1.4	Recognise own authority limitations and gain approvals, including fee for service specified in strata community management agreement, as required, according to workplace requirements.
1.5	Select appropriate procurement process and timelines to ensure competitive prices and terms and to achieve procurement objectives and regulatory requirements.
2	Identify and select contractors.	2.1	Identify types of contractors required to achieve procurement objectives and establish selection criteria.
2.2	Consult with relevant persons to clarify contractor preferences, needs and expectations and gather evidence to enable judgement of the best candidate.
2.3	Assess contractors against selection criteria and evidence to verify competitive terms and price according to strata community and regulatory requirements.
2.4	Consult with strata community committee to select contractor for the provision of required goods or services.
3	Monitor procurement process.	3.1	Systematically monitor procurement process and negotiate variations to supply according to contractual and workplace requirements and in consultation with strata community committee.
3.2	Regularly consult with suppliers, contractors and other relevant persons throughout procurement process to manage risk and ensure efficient use of time and resources.
3.3	Conduct calculations to monitor expenditure and resource use and ensure procurement objectives are achieved according to regulatory, budgetary and contractual requirements.
4	Finalise procurement process.	4.1	Complete procurement process within designated timeframes.
4.2	Confirm directions from strata community committee that the supplied goods or services meet procurement objectives, required quality standards and contractual requirements.
4.3	Identify failures or variances to procurement objectives and implement prompt remedial actions according to workplace requirements.
4.4	Maintain procurement system, records and reports according to strata community committee directions and regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is not equivalent to CPPDSM4047 Implement and monitor procurement process.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSCM4047 Implement procurement processes in strata community management

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is not equivalent to CPPDSM4047 Implement and monitor procurement process. Unit updated to reflect specific strata community management requirements. New requirement to identify and select contractors.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit to implement procurement processes for two different goods or services for a strata community:

goods or services must be procured using a total of two different procurement methods selected from the list below:

tendering

request for proposal

request for quotation

at least one contractor must be selected to provide the required goods or services from an evaluation of a minimum of two potential candidates to ensure competitive terms and pricing.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

basic contract law relating to engaging contractors for the procurement of goods and services

compliance requirements of legislation and regulations relevant to the implementation of procurement processes in strata community management in the jurisdiction of operation:

building legislation relevant to new works and maintenance

civil liability

environmental protection (sustainability)

equal employment, anti-discrimination and disability discrimination

fair trading and consumer protection

financial probity

privacy

records management

work health and safety (WHS)

implications of warranties, guarantees and exclusions relating to the procurement of goods and services

interpersonal communication strategies and techniques used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

key principles of procurement:

accountability and recording

ethics and fair dealing

open and effective competition

planning and professionalism

value for money

limitations of own work role, responsibilities and abilities and when to engage specialists or project managers relating to procurement

methods for calculating and analysing costs and budgets associated with the procurement of goods and services

negotiation techniques

requirements of professional indemnity for contractors

selection processes and criteria for contractors to ensure competitive terms and pricing of goods and services

types and purpose of contracts used in the procurement of goods and services in strata community management:

construction contracts

employment contracts

procurement contracts

types, and benefits and risks of procurement processes used in strata community management:

tendering

request for proposal

request for quotation

workplace requirements for implementing procurement processes in strata community management:

quality standards relating to the procurement of goods and services

systems for procurement and storing information and documentation.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSCM4056 Manage conflicts and disputes in strata community management

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is not equivalent to CPPDSM4056 Manage conflicts and disputes in the property industry. Code and title changed, and unit updated to reflect specific strata community management requirements including assisting with preparations for tribunal hearings. Foundation Skills and Assessment Requirements made explicit. Range of Conditions embedded into Knowledge Evidence.

Application

This unit of competency specifies the skills and knowledge required to manage and resolve conflicts and disputes in strata communities. It includes assessing conflict or dispute situations following regulatory requirements, negotiating resolution and evaluating the response. It also includes assisting in preparations for tribunal hearings.

This unit is suitable for strata community managers who apply a broad range of skills and knowledge to complete routine and non-routine tasks and deal with predictable and sometimes unpredictable problems. Strata community managers may also be known as strata managers, owners’ corporation managers or body corporate managers depending on the jurisdiction of operation.

Licensing, legislative, regulatory or certification requirements apply to strata community management in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Strata Community Management.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Assess conflict or dispute.	1.1	Consult with relevant persons to identify causes of conflict or dispute and clarify whether the issue is a strata community matter.
1.2	Use effective communication, observation and active listening skills to elicit and interpret oral and non-verbal information and to ensure an accurate exchange of information.
1.3	Identify regulatory requirements for strata community dispute resolution in the jurisdiction of operation.
1.4	Evaluate conflict or dispute response options to prevent escalation and select response to ensure compliance with regulatory and workplace requirements.
1.5	Identify situations requiring specialist advice and seek assistance, as required, to ensure effective dispute resolution in compliance with workplace requirements.
1.6	Document assessment findings, including causes of conflict or dispute and areas of agreement and disagreement, according to workplace requirements.
2	Negotiate to resolve conflict or dispute.	2.1	Arrange grievance meeting with parties in dispute and use negotiation techniques to assist resolution of strata community conflict or dispute according to regulatory and workplace requirements.
2.2	Communicate with parties to the conflict or dispute in a courteous manner that reflects sensitivity to individual, social and cultural differences.
2.3	Use negotiation techniques to maintain positive interaction and divert and minimise aggressive behaviour.
2.4	Identify and clarify relevant contradictions, ambiguity, uncertainty or misunderstandings.
2.5	Identify factors that might impact the safety or security of self, others or property and implement appropriate contingency measures according to regulatory and workplace requirements.
3	Document and evaluate conflict or dispute response.	3.1	Document details of conflict or dispute in a concise, logical and factual format suitable for use in tribunal hearings.
3.2	Report to the strata community committee details of the conflict or dispute and response procedures implemented according to regulatory and workplace requirements.
3.3	Evaluate response to conflict or dispute in consultation with relevant persons, providing accurate and concise incident observations.
3.4	Securely store all documentation associated with strata community conflict or dispute according to regulatory and workplace requirements.
4	Assist preparations for tribunal hearing.	4.1	Assist preparation of documentation required for application to relevant tribunal in consultation with relevant persons.
4.2	Identify situations requiring specialist advice and seek assistance, as required, to prepare for tribunal hearing.
4.3	Report tribunal hearing information to the strata community committee according to regulatory requirements.
4.4	Securely store tribunal hearing documentation according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is not equivalent to CPPDSM4056 Manage conflicts and disputes in the property industry.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSCM4056 Manage conflicts and disputes in strata community management

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is not equivalent to CPPDSM4056 Manage conflicts and disputes in the property industry. Code and title changed, and unit updated to reflect specific strata community management requirements including assisting with preparations for tribunal hearings. Foundation Skills and Assessment Requirements made explicit. Range of Conditions embedded into Knowledge Evidence.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit to:

manage two of the following different conflicts or disputes in a strata community management context, one of which must involve receipt of a formal written complaint:

a person under the influence of intoxicating substances

a person with criminal intent

breakdown of communication

change of economic and commercial circumstances

differing legal concepts and changes in law

differing views of underlying facts

impact of third parties and force majeure

refusal to comply with strata community committee decisions

refusal to pay for levies, costs or services

situation affecting the safety and security of self, others or property

smoking or smoke drift

use of common property parking

assist in the preparation and collation of information for one tribunal hearing related to a strata community conflict or dispute.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

compliance requirements of legislation and regulations relevant to managing conflicts and disputes in strata community management in the jurisdiction of operation:

civil liability

equal opportunity, anti-discrimination and disability discrimination

fair trading and consumer protection

privacy

records management

work health and safety (WHS)

conflict or dispute-resolution techniques and procedures and dispute-resolution requirements of strata community agreements

contingency measures that can be used to ensure the safety and security of self, others and property when managing conflicts or disputes:

arbitration

counselling

cultural support

defusing strategies

intervention

legal action

mediation

security

selecting alternative actions that may require use of force, within legally permissible limits

specialists and experts

interpersonal communication strategies and techniques used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities:

active listening

clear and simple writing

giving full attention

maintaining eye contact

non-verbal communication, including body language and personal presentation

speaking clearly and concisely

using appropriate language and tone of voice

using open and closed questions

limitations of own work role, responsibilities and abilities

negotiation techniques:

control of tone of voice and body language

demonstrating flexibility and willingness to negotiate

using positive, confident and cooperative language

using clear presentation of options and consequences

using language and concepts appropriate to the people involved

using strategic questioning and listening to gather information and direct the focus of people involved

using summarising of positions and agreements to move understanding

potential causes of conflicts and disputes in strata community management

tribunal hearing preparations:

instructing legal services

preparing for attendance

role of tribunals in strata community-related hearings

workplace requirements for managing conflicts and disputes in strata community management:

format and structure used when documenting strata community conflicts and disputes

systems for storing information and documentation related to conflicts, disputes and tribunal hearings.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSCM4066 Conduct strata community site visits

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPDSM4066 Plan and coordinate property and facility inspection. Title changed and unit updated to reflect specific strata community management requirements.

Application

This unit of competency specifies the skills and knowledge required to conduct strata community site visits to familiarise with the site layout and location of buildings, facilities, shared spaces and services, and to monitor and report the general condition of the site to identify areas that may require specialist advice associated with maintenance or repair and existing or potential work health and safety (WHS) or civil liability concerns.

This unit is suitable for strata community managers who apply a broad range of skills and knowledge to complete routine and non-routine tasks and deal with predictable and sometimes unpredictable problems. Strata community managers may also be known as strata managers, owners’ corporation managers or body corporate managers depending on the jurisdiction of operation.

Licensing, legislative, regulatory or certification requirements apply to strata community management in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Strata Community Management.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan strata community site visit.	1.1	Analyse relevant documentation to determine status and occupancy of strata community site to be visited.
1.2	Establish site visit context and purpose in consultation with relevant persons.
1.3	Obtain and review site drawings and documentation to plan visit according to workplace requirements.
1.4	Arrange access to strata community site and obtain approval for visit according to regulatory and workplace requirements.
2	Carry out strata community site visit.	2.1	Select and use personal protective equipment (PPE) for site visit according to workplace requirements.
2.2	Follow relevant drawings and documentation to understand site layout and locate buildings and facilities, shared spaces and services.
2.3	Recognise general condition of site and identify and note areas requiring further action for maintenance and/or repair.
2.4	Monitor use of shared facilities to identify and note areas requiring further action or improvement.
2.5	Identify and note existing or potential WHS and civil liability concerns requiring further action to comply with regulatory requirements.
3	Report on strata community site visit.	3.1	Document findings of site visit including general condition of site and issues requiring follow-up actions according to workplace requirements.
3.2	Consult with strata community committee and organise works or services required to address issues identified during site visit according to regulatory requirements.
3.3	Securely store all site visit documentation according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPDSM4066 Plan and coordinate property and facility inspection.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSCM4066 Conduct strata community site visits

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPDSM4066 Plan and coordinate property and facility inspection. Title changed and unit updated to reflect specific strata community management requirements.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit to conduct two strata community site visits on different occasions.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

compliance requirements of legislation, regulations, codes and Australian Standards relevant to strata community site visits in the jurisdiction of operation:

civil liability

environmental protection (sustainability)

privacy

records management

work health and safety (WHS)

general safety, hazards, pandemic, state of emergency and state of disaster requirements

limitations of own work role, responsibilities and abilities and specialist services that can be consulted to address issues identified during site visits

processes for reporting and actioning works or services required to resolve concerns identified during site visits

purpose of, and procedures for conducting strata community site familiarisation visits

types of strata community buildings, facilities, shared spaces and resources

typical building defects, repairs and maintenance associated with strata community sites

workplace requirements for conducting strata community site visits:

systems for storing information and documentation

WHS and general risk management.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSCM4083 Terminate strata community

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPDSM4083 Terminate strata community.

Application

This unit of competency specifies the skills and knowledge required to terminate a strata community. It includes interpreting strata community termination requirements, confirming regulatory and strata community requirements for termination, preparing and lodging the termination and implementing termination procedures within designated timeframes.

This unit is suitable for strata community managers who apply a broad range of skills and knowledge to complete routine and non-routine tasks and deal with predictable and sometimes unpredictable problems. Strata community managers may also be known as strata managers, owners’ corporation managers or body corporate managers depending on the jurisdiction of operation.

Licensing, legislative, regulatory or certification requirements apply to strata community management in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Strata Community Management.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Interpret strata community termination requirements.	1.1	Identify context for strata community termination in consultation with strata community.
1.2	Conduct general meeting of strata community to consider options to terminate strata community and implement appropriate follow-up actions according to regulatory requirements and decisions reached.
1.3	Conduct research to identify regulatory compliance requirements for terminating strata community.
1.4	Identify required conditions, procedures and timeframes for strata community termination, seek legal advice and communicate to strata community.
1.5	Conduct general meeting or ballot to confirm and document resolutions for strata community termination and communicate to relevant persons.
2	Make application to terminate strata community.	2.1	Identify and collate information and agreements required to terminate strata community.
2.2	Prepare application to terminate strata community according to strata community instructions and regulatory requirements.
2.3	Check termination application in consultation with relevant persons to ensure accuracy and that application requirements are clearly addressed.
2.4	Identify situations requiring specialist advice and seek assistance, as required, to prepare termination application.
2.5	Lodge application to terminate strata community with relevant authorities according to regulatory requirements.
2.6	Maintain communication with lot owners to provide information on the termination application and respond to questions or concerns.
3	Terminate strata community.	3.1	Receive and confirm granted termination application and inform lot owners of actions to be taken and timeframes for strata community termination.
3.2	Comply with ethical conduct, strata community instructions and regulatory requirements to terminate strata community.
3.3	Distribute terminated strata community funds according to ethical conduct and regulatory requirements.
3.4	Securely store strata community information and documentation according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPDSM4083 Terminate strata community.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSCM4083 Terminate strata community

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPDSM4083 Terminate strata community.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit to terminate one strata community where the termination is developer-led or owner-led or a joint venture between owner/developer.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

common problems involved in terminating strata communities

compliance requirements of legislation and regulations relevant to the termination of strata communities in the jurisdiction of operation:

conditions required for termination of strata communities

equal opportunity, anti-discrimination and disability discrimination

fair trading and consumer protection

financial probity

privacy

records management

ethical conduct requirements specified in legislated duties or codes of conduct

interpersonal communication strategies and techniques used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

limitations of own work role, responsibilities and abilities

procedures and application process for terminating strata communities

reasons for terminating strata communities:

building end of life

catastrophe

changes to zoning and available uses of strata community land

compulsory acquisition

roles and responsibilities of strata community managers, lot owners, strata communities and other interested parties in terminating strata communities

obligations detailed in strata community management agreements associated with terminating strata communities

workplace requirements for terminating strata communities:

facilitating strata community meetings

systems for storing information and documentation.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSCM4084 Administer insurance for strata communities

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPDSM4084 Administer insurance for strata communities.

Application

This unit of competency specifies the skills and knowledge required to administer insurance for strata communities in line with strata community instructions and regulatory requirements. It includes identifying the insurance requirements of different strata communities, obtaining instructions, sourcing and placing suitable insurances, assisting with lodging insurance claims and reviewing insurance arrangements.

The unit does not include any activities that are restricted to insurance distributors or authorised representatives.

This unit is suitable for strata community managers who apply a broad range of skills and knowledge to complete routine and non-routine tasks and deal with predictable and sometimes unpredictable problems. Strata community managers may also be known as strata managers, owners’ corporation managers or body corporate managers depending on the jurisdiction of operation.

Licensing, legislative, regulatory or certification requirements apply to strata community management in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Strata Community Management.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Establish regulatory requirements for insurance and strata community authorities.	1.1	Conduct research to access and interpret regulatory requirements for administering insurance and valuations for strata community.
1.2	Identify and comply with regulatory requirements for engaging insurers or insurance brokers for strata community.
1.3	Identify strata community manager obligations to insurers or insurance brokers, including duty to disclose.
1.4	Communicate with strata community to explain own responsibilities and limitations and regulatory requirements for administering strata community insurance and valuations, and disclose any relationships with insurers or insurance brokers.
1.5	Secure strata community committee authority to obtain insurance quotations and valuations according to regulatory requirements.
2	Clarify insurance requirements for strata community.	2.1	Provide strata community committee with information on optional insurance cover.
2.2	Identify suitable insurers or insurance brokers and obtain product information and quotations according to strata community committee instructions, regulatory and workplace requirements.
2.3	Work with insurer or insurance broker to complete insurance proposal documentation according to workplace requirements.
2.4	Identify situations requiring specialist advice and seek assistance, as required, to clarify insurance requirements.
2.5	Interpret and communicate information on extent of insurance cover to individual lot owners and communicate service fees according to regulatory and workplace requirements.
3	Arrange valuation of asset for insurance purposes.	3.1	Obtain source documents and relevant information to support valuation of assets for insurance purposes.
3.2	Engage valuation specialist to advise on value of asset for insurance purposes according to regulatory and workplace requirements.
3.3	Record valuation and associated documentation for ease of retrieval according to regulatory and workplace requirements.
3.4	Provide information on value of asset to strata community committee, and to insurer or insurance broker according to regulatory and workplace requirements.
4	Place insurance for strata community.	4.1	Review insurance quotations and conduct calculations required to ensure accuracy and compliance with strata community committee, regulatory and workplace requirements.
4.2	Communicate insurance quotations and associated documentation to strata community committee and respond to questions to clarify insurance requirements.
4.3	Secure adequate insurance cover to meet strata community and regulatory requirements.
5	Assist with lodging insurance claim.	5.1	Identify need to assist owners or strata community committee to make insurance claim and negotiate service fees and payments according to workplace requirements.
5.2	Collate supporting documentation and consult with relevant persons to assist owners or strata community committee to make insurance claim.
5.3	Identify parties responsible for excess payable and recover excess payment according to regulatory requirements.
5.4	Lodge documentation to support insurance claim with insurer or insurance broker.
6	Review insurance arrangements for strata community and maintain records.	6.1	Securely store certificates of currency for strata community insurance policies and insurance documentation according to regulatory and workplace requirements.
6.2	Monitor potential risks and communicate identified risks to strata community committee and insurer or insurance broker, as required, according to regulatory and workplace requirements.
6.3	Monitor and regularly review insurance arrangements in consultation with strata community committee to ensure compliance with regulatory and strata community requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPDSM4084 Administer insurance for strata communities.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSCM4084 Administer insurance for strata communities

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPDSM4084 Administer insurance for strata communities.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit to administer insurance arrangements and resolutions required for three different types of strata communities.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

compliance requirements of legislation and regulations relevant to the administration of insurance for strata communities in the jurisdiction of operation:

civil liability

environmental protection (sustainability)

equal opportunity, anti-discrimination and disability discrimination

fair trading and consumer protection

financial probity

minimum regulatory insurance requirements for strata communities

privacy

records management and retention of insurance policy documents

requirements for making changes to insurance policies and how these changes are made

work health and safety (WHS)

differing insurance requirements for commercial, new-build, mixed-use and residential developments

factors that can impact an insurance premium and the meaning and types of ‘disclosures’ associated with strata communities

information that may be requested by insurers and insurance brokers prior to going to tender

insurances required by law to address the types of possible exposures to loss:

liability

other insurances that may be identified as important by the strata community

property

workers compensation

interpersonal communication strategies and techniques used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

people authorised to lodge an insurance claim on behalf of a strata community and types of supporting documentation required to make a claim

processes for identifying who is responsible for excess payable and recovering excess payments related to strata community insurances

risks associated with insufficient insurance coverage and non-disclosure

roles and responsibilities of strata community managers in relation to insurance for strata communities:

activities that are restricted by law to distributors and authorised representatives

duty to disclose

obligations to insurance brokers

obtaining specialist advice on cladding, safety, asbestos, defects and future works

strata community asset valuation procedures

workplace requirements for administering insurance for strata communities:

systems for storing valuation and insurance policies and associated documentation.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSCM4085 Handle strata community funds held in trust

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPDSM4085 Handle strata community funds held on trust. Minor change to unit title.

Application

This unit of competency specifies the skills and knowledge required to handle strata community funds that are held in trust in compliance with regulatory requirements. It includes interpreting procedures for handling strata community funds held in trust, processing funds held in trust and reporting discrepancies.

This unit is suitable for strata community managers who apply a broad range of skills and knowledge to complete routine and non-routine tasks and deal with predictable and sometimes unpredictable problems. Strata community managers may also be known as strata managers, owners’ corporation managers or body corporate managers depending on the jurisdiction of operation.

Licensing, legislative, regulatory or certification requirements apply to strata community management in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Strata Community Management.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Interpret regulatory and procedural requirements for handling strata community funds.	1.1	Identify situations in which strata community funds are held in trust.
1.2	Identify and interpret regulatory and workplace requirements for handling strata community funds.
1.3	Identify relevant persons responsible for monitoring and communicating changes to regulatory and workplace requirements for handling strata community funds and establish communication.
2	Process strata community funds.	2.1	Promptly and accurately process received strata community funds according to regulatory and workplace requirements.
2.2	Promptly and honestly respond to questions from strata community committee members and lot owners relating to strata community funds.
2.3	Monitor and document processing of strata community funds to ensure compliance with regulatory and workplace requirements.
2.4	Identify situations requiring specialist advice and seek assistance, as required, to process strata community funds.
3	Report strata community fund discrepancies.	3.1	Conduct reconciliation of funds according to regulatory and workplace requirements.
3.2	Perform calculations to verify records of funds held in trust and identify discrepancies according to regulatory and workplace requirements.
3.3	Report procedural non-compliances in handling strata community funds according to regulatory and workplace requirements.
3.4	Complete and maintain records relating to strata community funds and identified discrepancies according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPDSM4085 Handle strata community funds held on trust.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSCM4085 Handle strata community funds held in trust

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPDSM4085 Handle strata community funds held on trust. Minor change to unit title.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by correctly handling funds held in trust for four strata communities. In doing this, the candidate must handle funds related to a total of four different situations selected from the list below:

contractor payments

direct debit payments

discrepancy in strata community account

payment of loans

payment of wages

receipt of interest on investment account

receipt of lot owner’s contribution

receipt of other income to the strata community.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

common discrepancies and non-compliances associated with handling strata community funds held in trust

compliance requirements of legislation and regulations relevant to the handling of strata community funds held in trust in the jurisdiction of operation:

fair trading and consumer protection

financial probity

privacy

reconciliation requirements

distinction between funds information that may be provided to strata community committee members, lot owners and members of the general public

ethical conduct requirements for handling strata community funds held in trust

limitations of own work role, responsibilities and abilities

risks and risk management strategies relating to strata community funds held in trust

roles and responsibilities of strata community managers in handling strata community funds held in trust

security requirements for strata community funds held in trust

situations in which strata community funds are held in trust by strata community managers:

contractor payments

direct debit payments

discrepancy in strata community account

payment of loans

payment of wages

receipt of interest on investment account

receipt of lot owner's contribution

receipt of other income to the strata community

workplace requirements for handling strata community funds held in trust:

systems for storing information and documentation.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSCM4086 Coordinate preparation of strata community budgets

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPDSM4086 Oversee preparation of strata community budgets. Title changed to better reflect outcome.

Application

This unit of competency specifies the skills and knowledge required to coordinate the annual budget for a strata community. It includes gathering budget information, identifying projected income and expenditure, overseeing preparation of the budget and presenting the budget to the strata community.

This unit is suitable for strata community managers who apply a broad range of skills and knowledge to complete routine and non-routine tasks and deal with predictable and sometimes unpredictable problems. Strata community managers may also be known as strata managers, owners’ corporation managers or body corporate managers depending on the jurisdiction of operation.

Licensing, legislative, regulatory or certification requirements apply to strata community management in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Strata Community Management.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Gather and analyse budget information for strata community.	1.1	Identify regulatory requirements relevant to strata community funds, contribution levies and fees, including overdue fees, in the jurisdiction of operation and apply to budget planning to ensure compliance.
1.2	Source and collate information to support budget preparation and select appropriate budgeting method according to regulatory and workplace requirements.
1.3	Analyse budget performance of previous year to identify information for inclusion in annual budget.
1.4	Consulting with relevant persons to identify ways to reduce strata community expenditure.
1.5	Consult with relevant persons to identify and document strata community expenditure priorities.
2	Identify and document projected income and expenditure.	2.1	Identify sources of strata community income and expenditure.
2.2	Conduct calculations to prepare expenditure estimates relating to administrative activities, including repairs, maintenance and contractual and regulatory obligations.
2.3	Identify potential variations to income and expenditure estimates and assess their impact on the overall budget.
2.4	Identify situations requiring raising of additional or one-off levies for strata community.
2.5	Document projected income and expenditure according to regulatory and workplace requirements.
3	Oversee budget preparation.	3.1	Organise budget preparation in consultation with strata committee and relevant persons according to regulatory and workplace requirements.
3.2	Review budget documentation and seek clarification as required from relevant persons to ensure accuracy.
3.3	Check expenditure commitments against final income estimates.
3.4	Prepare cash flow forecasts and include contingencies in draft budget.
3.5	Review draft budget and propose any required modifications in consultation with relevant persons.
4	Finalise and present strata community budget.	4.1	Consult with strata community committee to finalise and approve draft budget according to regulatory and workplace requirements.
4.2	Present draft budget and schedule of contribution levies and fees to the strata community committee for approval according to regulatory and workplace requirements.
4.3	Regularly review budget and report variances to strata community committee according to regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPDSM4086 Oversee preparation of strata community budgets.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSCM4086 Coordinate preparation of strata community budgets

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPDSM4086 Oversee preparation of strata community budgets. Title changed to better reflect outcome.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit to coordinate the preparation of two strata community budgets:

one annual budget for an off-the-plan sales contract

one annual budget for a strata community.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

cash flow requirements with regard to levy issue dates

components of a typical annual budget for a strata community

compliance requirements of legislation and regulations relevant to the preparation of annual budgets for strata communities in the jurisdiction of operation:

environmental protection (sustainability)

fair trading and consumer protection

privacy

provisions of legislation and funding body requirements that affect how finances and assets can be used by strata communities

concept of, and procedures for, financial contingency planning

concept of strata community control and how it applies to budgetary decision making

differences between mutual and non-mutual income and requirements for lot owners and strata companies to declare income in tax returns

historical and zero budgeting methods

interpersonal communication strategies and techniques used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

legislative requirements for raising, issuing and collecting levies in the jurisdiction of operation

limitations of own work role, responsibilities and abilities

previous year’s income and expenditure statements

roles and responsibilities of strata community managers in assisting professional financial advisers to prepare strata community annual budgets

situations requiring the raising of additional or one-off levies for strata communities

sources of strata community expenditure:

administrative

building

grounds

long-term maintenance planning

utilities

sources of strata community income:

contribution levies

embedded network

interest: bank and investments

penalty interest

recovered fees or costs

rental income

standard budgeting procedures, including methods for bringing budgets into balance when expenditure is greater than income

workplace requirements for coordinating the preparation of strata community budgets:

systems for storing information and documentation.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSCM4087 Facilitate operation of strata community committees

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPDSM4087 Facilitate operation of owners committee. Minor change to title.

Application

This unit of competency specifies the skills and knowledge required to facilitate the effective operation of strata community committees in strata communities. It includes establishing the regulatory and governance requirements for strata community committees, facilitating the operation of strata community committees and supporting strata community committees in managing strata communities.

This unit is suitable for strata community managers who apply a broad range of skills and knowledge to complete routine and non-routine tasks and deal with predictable and sometimes unpredictable problems. Strata community managers may also be known as strata managers, owners’ corporation managers or body corporate managers depending on the jurisdiction of operation.

Licensing, legislative, regulatory or certification requirements apply to strata community management in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Strata Community Management.

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Interpret and apply strata community committee regulatory and governance requirements.	1.1	Identify and interpret regulatory requirements for the establishment, appointment, operation and removal of strata community committee members.
1.2	Identify and interpret the duties and good governance principles for strata community committees.
1.3	Apply findings to work in supporting strata community committees to ensure compliance with regulatory requirements.
2	Facilitate strata community committee operation.	2.1	Support strata community to appoint members of strata community committee according to regulatory requirements.
2.2	Support strata community to implement procedures governing strata community committee operation.
2.3	Review strata community agreement to confirm relationship between strata community committee and strata community manager and communicate to relevant persons.
2.4	Support strata community to resolve procedures for delegating strata community committee duties, powers and functions.
2.5	Support strata community to confirm appointment of strata community committee members according to regulatory requirements.
2.6	Identify and document roles and responsibilities of strata community committee and communicate to relevant persons.
2.7	Support strata community to remove members of strata community committee according to regulatory requirements.
3	Support strata community committee to manage strata community.	3.1	Support strata community committee to clarify and accept fiduciary duties.
3.2	Promote professional and ethical relationships and encourage commitment and cooperation with, and between, strata community committee members.
3.3	Support strata community committee to establish procedures for overseeing the governance of the strata community.
3.4	Support strata community committee to develop and document meeting and voting best practice protocols and obligations to comply with regulatory requirements.
3.5	Support strata community committee to ensure that strata community legal, administrative and maintenance requirements are monitored and met.
3.6	Support strata community committee to manage strata community and assist members to undertake required roles and responsibilities.
3.7	Support strata community committee to identify and resolve problems within strata community.
3.8	Support strata community committee to report to strata community annual general meeting and seek professional advice, as required, to inform decision making.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPDSM4087 Facilitate operation of owners committee.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSCM4087 Facilitate operation of strata community committees

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 15.0. Supersedes and is equivalent to CPPDSM4087 Facilitate operation of owners committee. Minor change to title.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit to facilitate the operation of one strata community committee to manage a strata community.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

compliance requirements of legislation and regulations relevant to the operation of a strata community committee in the jurisdiction of operation:

civil liability

equal opportunity, anti-discrimination and disability discrimination

environmental protection (sustainability)

fair trading and consumer protection

financial probity

privacy

records management

work health and safety (WHS)

delegating duties, powers and functions of strata community committees

interpersonal communication strategies and techniques used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities

limitations of own work role, responsibilities and abilities

potential causes of conflicts and disputes in strata communities

principles and techniques associated with:

delegation

goal setting

group dynamics and processes

planning

problem solving

procedures for appointing and removing strata community committee members, including office bearers

roles of strata communities and strata community committees

strata community committee office bearers and their roles and responsibilities

workplace requirements for facilitating the operation of strata community committees:

systems for storing information and documentation.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSCM5001 Manage strata community resilience

Modification History

Release	Comments
1	This version first released with CPP Property Services Training Package Release 16.0. Supersedes and is not equivalent to CPPDSM5039 Meet legal requirements in managing strata communities. Unit redeveloped to meet specific strata community management requirements.

Application

This unit of competency specifies the skills and knowledge required to manage a resilient strata community to ensure it can withstand or recover quickly from an incident. Incident includes accident, flood, cyclone, earthquake, fire, cyberattack (data and security), and building structural and significant services failure. The unit requires determining the regulatory and risk framework for strata community incident response, and developing and implementing a strata community incident response plan ensuring regulatory compliance and collaboration and interoperability with government disaster and emergency plans.

This unit is suitable for senior strata managers/principals who are self-directed and have substantial depth of knowledge and skills to make independent judgements in the management of strata communities. Strata managers may also be known as strata community managers, owners’ corporation managers or body corporate managers depending on the jurisdiction of operation.

Licensing, legislative, regulatory or certification requirements apply to strata community management in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Strata Community Management.

Elements and Performance Criteria

Element	Performance Criteria
Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Determine regulatory and risk framework for strata community incident response.	1.1 Identify potential strata community incidents and stakeholders and conduct risk analysis to determine risk ratings and risk mitigation strategies. 1.2 Identify regulatory requirements relevant to strata community incident response in the jurisdiction of operation. 1.3 Analyse and document regulatory and government incident response requirements to ensure compliance and collaboration and interoperability with disaster and emergency plans. 1.4 Identify insurance contract terms to determine likely incident coverage and subsequent risk mitigation requirements. 1.5 Identify situations requiring specialist advice and seek assistance as required to determine risks associated with strata community incident response.
2. Plan strata community incident response.	2.1 Determine processes to collaborate, consult, communicate and ensure interoperability with stakeholders according to regulatory and workplace requirements. 2.2 Identify roles and responsibilities in the disaster plan and develop communication plan in consultation with relevant persons. 2.3 Determine risk mitigation priorities, timeframes and actions to be taken before, during and post disaster occurrence in consultation with relevant persons. 2.4 Develop checklists for incident prevention, protection and recovery activities and incorporate into incident response plan. 2.5 Incorporate into incident response plan processes for collaborating with external stakeholders. 2.6 Determine and schedule processes to review and update strata community incident response plan. 2.7 Document strata community incident response plan according to workplace and regulatory requirements. 2.8 Use simulations to test strata community incident response plan and make changes required to ensure effectiveness and meet regulatory, strata community and workplace requirements.
3. Implement and review strata community incident response plan.	3.1 Respond to strata community incident according to strata community incident response plan, regulatory and workplace requirements. 3.2 Monitor disaster response to ensure compliance with strata community incident response plan and regulatory requirements and minimise harm to people, property and business activities associated with strata community. 3.3 Review and update strata community incident response plan according to documented schedules, strata community, regulatory and workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is not equivalent to CPPDSM5039 Meet legal requirements in managing strata communities.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSCM5001 Manage strata community resilience

Modification History

Release	Comments
1	This version first released with CPP Property Services Training Package Release 16.0. Supersedes and is not equivalent to CPPDSM5039 Meet legal requirements in managing strata communities. Unit redeveloped to meet specific strata community management requirements.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit to manage strata community resilience by:

documenting a strata community incident response plan which provides standard operating procedures (SOPs) covering a minimum of three different incidents selected from the list below:

accident resulting in serious injury or death

building structural failure

cyberattack: data or security

fire

natural disaster: bushfire, cyclone, earthquake, flood or storm

pandemic

significant equipment or services failure such as power outage

significant water inundation or ingress

implementing and reviewing the incident response plan in response to two different types of incidents.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

at-risk areas relevant to strata community and reasons why people and assets are more exposed and vulnerable in these areas

compliance requirements of legislation and regulations relevant to strata community incident response in the jurisdiction of operation:

civil liability

emergency management

environmental protection (sustainability)

equal opportunity, anti-discrimination and disability discrimination

existing federal, state/territory and local government framework for disaster and emergency planning

privacy

records management

work health and safety (WHS)

how essential services are interconnected and interdependent relevant to strata community

incident consultation processes and stakeholders in the strata community incident plan:

community members/groups

essential service providers

industry association

insurance representatives

key transport operators

lot owners

other strata managers

relevant local, state/territory and federal government agencies and non-government organisations

strata committees

strata community members

incident planning processes and strategies, including preventative and reactive steps

requirements for recording and reporting incidents, including information that is factual and can be used as evidence in court

risk management relevant to strata community incident response plan:

concept of residual risk

risk analysis methods

risk implications for strata community, strata managers, insurers and owners

role, responsibilities and limitations of the senior strata manager/principal in strata community incident prevention and response, including when to engage specialist advice in incident response

strata community emergency response procedures, including contingency planning, notification planning and risk assessment

types of incidents that may impact strata communities and associated risks, consequences and mitigation strategies:

accident resulting in serious injury or death

building structural failure

cyberattack: data and security

fire

natural disaster: bushfire, cyclone, earthquake, flood and storm

pandemic

significant equipment failure

significant services failure such as power outage

significant water inundation or ingress

workplace requirements for strata community resilience management:

content and format of strata community incident plans, including steps to be taken in the event of an incident

systems for storing and retrieving information and documentation.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSCM5002 Conduct strategic planning for strata community sustainable practices and operation

Modification History

Release	Comments
1	This version first released with CPP Property Services Training Package Release 16.0. Supersedes and is not equivalent to CPPCMN5001A Plan for a sustainable business. Unit updated to meet the Standards for Training Packages 2012 and redeveloped to meet specific strata community management requirements.

Application

This unit of competency specifies the skills and knowledge required to conduct strategic planning for the operation and sustainable practices of a strata community. It includes gathering data to inform strategic maintenance and planning for sustainable practices, and developing and reviewing a documented strata community strategic plan.

This unit is suitable for senior strata managers/principals who are self-directed and have substantial depth of knowledge and skills to make independent judgements in the management of strata communities. Strata managers may also be known as strata community managers, owners’ corporation managers or body corporate managers depending on the jurisdiction of operation.

Licensing, legislative, regulatory or certification requirements apply to strata community management in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Strata Community Management.

Elements and Performance Criteria

Element	Performance Criteria
Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Gather data to inform strategic maintenance and sustainability planning.	1.1 Identify regulatory requirements and strategic objectives for strata community sustainable practices and operation. 1.2 Review current strata community practices to identify aspects that support sustainable practices and assess current performance. 1.3 Review triple bottom line planning, budgeting and reporting concepts and assess current performance against sustainable practice objectives. 1.4 Review strata community governance arrangements to identify potential risks to strata community operation. 1.5 Conduct research to identify standards of professional practice in strata community sustainable practices and operation. 1.6 Document findings according to workplace requirements.
2. Develop strata community strategic plan.	2.1 Conduct strengths, weaknesses, opportunities and threats (SWOT) analysis to strata community sustainable practices and operation in consultation with relevant persons. 2.2 Identify goals, objectives and performance measures for strata community sustainable practices and operation in consultation with relevant persons. 2.3 Plan for ecologically sustainable development (ESD) relevant to the strata community. 2.4 Define, cost and schedule strategies and actions to support effective strata community sustainable practices and operation according to workplace and regulatory requirements. 2.5 Document strata community strategic plan to meet workplace requirements.
3. Review strata community strategic plan.	3.1 Consult with relevant persons to assess effectiveness of strata community sustainable practices and operation according to defined goals, objectives and performance measures. 3.2 Update strata community strategic plan to incorporate feedback and improvements according to strata community, workplace and regulatory requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is not equivalent to CPPCMN5001A Plan for a sustainable business.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSCM5002 Conduct strategic planning for strata community sustainable practices and operation

Modification History

Release	Comments
1	This version first released with CPP Property Services Training Package Release 16.0. Supersedes and is not equivalent to CPPCMN5001A Plan for a sustainable business. Unit updated to meet the Standards for Training Packages 2012 and redeveloped to meet specific strata community management requirements.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit to develop and review a documented strategic plan for the sustainable practices and operation of one strata community.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

compliance requirements of legislation and regulations relevant to strategic planning for strata community sustainable practices and operation in the jurisdiction of operation:

civil liability

environmental protection (sustainability)

fair trading and consumer protection

financial probity

privacy

records management, including initial maintenance schedules and developer handover of a new building

work health and safety (WHS)

concepts and key components of sustainable practices:

economic sustainability

environmental sustainability

social sustainability

United Nations Sustainable Development Goals (SDG)

governance and accountability arrangements for strata communities

meaning of triple bottom line related to:

financial performance

social impact and performance

ecological or environmental impact and performance

methods for conducting a strengths, weaknesses, opportunities and threats (SWOT) analysis

operation of strata committees

principles and considerations when planning for ecologically sustainable development related to strata community management:

electric vehicles

embedded networks

energy and water efficiency

shared servicing

smart meters

smart buildings

waste management

purpose and content of asset registers and maintenance schedules

role and responsibilities of the senior strata manager/principal in ensuring effective strata community operation and sustainable practices

strata community stakeholders:

external stakeholders

lot owners

strata committees

strata community members

strategic performance measures for effective strata community sustainable practices and operation:

costs measured against performance targets

efficiencies attained from sustainable practices

feedback received from stakeholders

strategic planning and consultation processes

strategies that support sustainable practices in strata community management

techniques for financial planning and modelling used to plan and measure community sustainability objectives

types of strata community risks and associated consequences:

civil liability

deliberate, natural, accidental or perceived risks

equipment malfunction and disaster proofing

industry-specific risks

loss of goodwill, reputation or credibility

loss of profits and ability to switch or update services or equipment

loss, disclosure, destruction or compromise of assets

maintenance, repair and replacement

public liability

regulatory compliance

trade practices issues

WHS

workplace requirements for conducting strategic planning for strata community sustainable practices and operation:

content and format of strata community strategic plans

systems for storing and retrieving information and documentation.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSCM5003 Manage strata community asset maintenance and defects

Modification History

Release	Comments
1	This version first released with CPP Property Services Training Package Release 16.0. Supersedes and is not equivalent to CPPDSM6007 Develop life cycle asset management plans. Unit redeveloped to meet specific strata community management requirements.

Application

This unit of competency specifies the skills and knowledge required to manage strata community asset maintenance and defects. It includes determining strata community asset maintenance and defect management requirements, and implementing, reviewing and evaluating asset maintenance and defect management strategies.

This unit is suitable for senior strata managers/principals who are self-directed and have substantial depth of knowledge and skills to make independent judgements in the management of strata communities. Strata managers may also be known as strata community managers, owners’ corporation managers or body corporate managers depending on the jurisdiction of operation.

Licensing, legislative, regulatory or certification requirements apply to strata community management in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Strata Community Management.

Elements and Performance Criteria

Element	Performance Criteria
Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Determine strata community asset maintenance and defect management requirements.	1.1 Source and analyse relevant asset handover information, warranties, manuals and plans to determine the types of strata community assets, and maintenance, performance and life cycle requirements. 1.2 Analyse asset maintenance plans and schedules and strata community financial documentation to assess planned capital works and maintenance. 1.3 Identify regulatory compliance requirements associated with asset maintenance and defect management. 1.4 Identify persons or entities with roles, responsibilities and obligations related to warranties, maintenance and defect management of identified assets.
2. Implement strata community asset maintenance and defect management strategies.	2.1 Consult with relevant persons to create an asset register and assess and prioritise asset maintenance and defect management requirements. 2.2 Analyse risks associated with asset maintenance and defects and plan suitable risk management strategies. 2.3 Identify situations requiring specialist advice and seek assistance as required to determine risks associated with asset defects or maintenance requirements. 2.4 Coordinate relevant persons to conduct required asset inspections, tests or servicing according to workplace and regulatory requirements. 2.5 Document findings and consult with strata committee to plan asset maintenance and defect management strategies and priorities. 2.6 Negotiate with relevant persons to ensure that asset maintenance and defect management strategies are effectively implemented especially where responsibility for defects lies with other persons or entities. 2.7 Identify and apply measures to limit risk to the asset, strata community and strata manager in implementing defect process or maintenance scheduling.
3. Review and evaluate strata community asset maintenance and defect management strategies.	3.1 Analyse documentation and consult with relevant persons to assess the effectiveness of implemented strata community asset maintenance and defect management strategies. 3.2 Conduct checks and implement actions required to ensure risk is mitigated toward asset, strata community and strata manager according to regulatory and workplace requirements. 3.3 Update relevant plans to ensure effective strategies are in place to meet long-term asset maintenance, performance and life cycle requirements. 3.4 Maintain asset maintenance and defect management documentation according to workplace and regulatory requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is not equivalent to CPPDSM6007 Develop life cycle asset management plans.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSCM5003 Manage strata community asset maintenance and defects

Modification History

Release	Comments
1	This version first released with CPP Property Services Training Package Release 16.0. Supersedes and is not equivalent to CPPDSM6007 Develop life cycle asset management plans. Unit redeveloped to meet specific strata community management requirements.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit to manage asset maintenance and defects for one strata community, including:

developing a handover procedure for receiving a new strata community development, including action lists for the statutory documents

for one of the warranties disclosed in the handover materials, brief the subject matter expert in a perceived defect or non-compliance issue

creating an asset register for the new strata community development that lists three major facilities, systems, plant or equipment and for each, scheduling the following to cover a minimum two year period:

recommended maintenance periods

level of work expected

likely costs

installer details

maintenance company details

risk strategies to ensure the maintenance company carries the risk of meeting the maintenance period without breach of warranties and certifications.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

asset life cycle

building systems and awareness of typical building defects

common hazards to public and personal safety associated with maintenance work in strata community property and facilities

compliance requirements of legislation and regulations relevant to strata community asset maintenance and defect management in the jurisdiction of operation:

civil liability

environmental protection (sustainability)

fair trading and consumer protection

financial probity

National Construction Code (NCC)

privacy

records management, including those related to asset inspections, works and servicing

strata schemes management

work health and safety (WHS)

definition and purpose of Building Information Modelling (BIM) and its benefits and limitations relating to the life cycle management of built assets

differing roles, responsibilities, obligations and risk profiles related to maintenance and defect management of strata community property and facilities:

builders

building certifiers/inspectors

developers

owners

strata communities

strata committees

senior strata managers/principals

documentation/information required to be handed over on completion of development and its importance in managing strata community risk and regulatory compliance:

asset lists

certification of relevant assets: lifts and air handling units

fire safety schedules

maintenance manuals and schedules

occupancy permits or equivalent certificates

reports, notices or other documentation from service providers

security operating instructions

warranties and instructions related to equipment, appliances and fixtures

maintenance schedules and plans associated with strata community assets:

purpose

inclusions

maintenance and service intervals

principles of risk management

purpose and content of asset registers and maintenance schedules

purpose, content and structure of strata plans

situations requiring specialists to be engaged to diagnose building defects and the impact of those defects on building systems

types of drawings, models and documentation used for a BIM handover

types of strata community assets:

buildings

community facilities

furniture, fixtures and fittings (personal property of the scheme)

grounds and surrounds

plant and equipment

utilities services (conduits, cabinets and pipework)

workplace requirements associated with strata community asset maintenance and defect management:

procedures for organising asset inspection and engaging specialists for defect identification, inspections, tests, servicing and works

systems for storing and retrieving information and documentation.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSCM5004 Perform strategic financial management of a strata community

Modification History

Release	Comments
1	This version first released with CPP Property Services Training Package Release 16.0. Supersedes and is not equivalent to CPPDSM5030 Manage projects in the property industry. Unit redeveloped to meet specific strata community management requirements.

Application

This unit of competency specifies the skills and knowledge required to perform strategic financial management of a strata community. It includes preparing for strategic financial management by conducting research and analysis to determine financial compliance requirements and the financial status of the strata community. It also includes managing financial risk and establishing long-term financial management strategies. Strategic financial management activities are conducted under the authority of the strata community committee, or corporation where relevant.

This unit is suitable for senior strata managers/principals who are self-directed and have substantial depth of knowledge and skills to make independent judgements in the management of strata communities. Strata managers may also be known as strata community managers, owners’ corporation managers or body corporate managers depending on the jurisdiction of operation.

Licensing, legislative, regulatory or certification requirements apply to strata community management in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Strata Community Management.

Elements and Performance Criteria

Element	Performance Criteria
Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Prepare for strategic financial management of strata community.	1.1 Conduct research to determine regulatory requirements for strata community financial compliance. 1.2 Analyse financial reports and accounts to assess financial status of strata community. 1.3 Analyse tender documentation for critical dates and initiatives to determine cash flow trends for strata community. 1.4 Determine strata community assets and liabilities and review project funding options in consultation with strata committee. 1.5 Use audit trails to identify any discrepancies relating to strata community financial reports.
2. Manage strata community financial risk.	2.1 Conduct financial strengths, weaknesses, opportunities and threats (SWOT) analysis of strata community. 2.2 Identify potential risks to strata community financial management. 2.3 Analyse and prioritise financial risks based on likelihood and potential consequences. 2.4 Devise and implement risk management strategies to mitigate financial risks according to strata community, workplace and regulatory requirements. 2.5 Identify and engage appropriate specialists to provide advice as required according to regulatory and workplace requirements.
3. Establish long-term financial management strategies for strata community.	3.1 Develop long-term financial management plan to meet strata community, workplace and regulatory requirements. 3.2 Incorporate planned future strata community expenditure and income required to fund operations under guidance of strata committee. 3.3 Identify situations requiring specialist advice and seek assistance as required to establish long-term financial management strategies. 3.4 Review strata community financial systems, reporting methods and processes and implement changes required to ensure ongoing regulatory compliance. 3.5 Establish review processes and indicators to measure long-term financial performance and compliance. 3.6 Communicate financial management plan to relevant persons and use feedback to update plan.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is not equivalent to CPPDSM5030 Manage projects in the property industry.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSCM5004 Perform strategic financial management of a strata community

Modification History

Release	Comments
1	This version first released with CPP Property Services Training Package Release 16.0. Supersedes and is not equivalent to CPPDSM5030 Manage projects in the property industry. Unit redeveloped to meet specific strata community management requirements.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by performing strategic financial management of one strata community, including:

undertaking a strengths, weaknesses, opportunities and threats (SWOT) analysis to determine funding methods for one type of major works related to strata community property selected from the list below:

concreting remediation

installation of solar panels or other energy efficiency initiative

installation or removal of an embedded network related to an existing building

replacement of flammable cladding on a building

replacement of utilities, including water pipes, conduits or cabling

road and street lighting replacement

roof replacement on a building

waterproofing remediation

weather tightness remediation (roof, balconies and walls)

investigating the strata community’s capacity to fund the above works and the risks and challenges associated with sale of lots over the project life of the major works

documenting the findings within a long-term financial management plan for the strata community.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

cash flow requirements with regard to levy issue dates

common discrepancies and non-compliances associated with handling strata community funds held in trust

compliance requirements of legislation and regulations relevant to strategic financial management of a strata community in the jurisdiction of operation:

civil liability

environmental protection (sustainability)

fair trading and consumer protection

financial probity

privacy

provisions of legislation and funding body requirements that affect how finances and assets can be used by strata communities

records management

concept of and procedures for financial contingency planning

concept of strata community control and how it applies to budgetary decision making

differences between mutual and non-mutual income and requirements for lot owners and strata companies to declare income in tax returns

distinction between funds information that may be provided to strata community committee members, lot owners and members of the general public

insurances required to be maintained to mitigate strata community risk

operation of split budgets relative to strata schemes, including layered schemes

potential financial management implications relating to the sale or title exchange of strata community property where long-term levies or loans are in place

reporting intervals and types of strata community financial reports:

balance sheets

income and expenditure statements

detailed expenditure reports

levy position statements

risks and risk management strategies related to strata community financial management where payment default has occurred

role and responsibilities of senior strata managers/principals in the strategic financial management of a strata community

situations in which strata community funds are held in trust:

contractor payments

direct debit payments

discrepancy in strata community account

long-term maintenance works

payment of loans

payment of wages

receipt of interest on investment account

receipt of lot owner's contribution

receipt of other income to the strata community

sources of strata community expenditure:

administrative

building

grounds

long-term maintenance planning

utilities

sources of strata community income:

contribution levies

embedded network

interest: bank and investments

penalty interest

recovered fees or costs

rental income

sale or lease of common property

thresholds for goods and services tax (GST) related to strata community management:

impact of registration and de-registration on stakeholders

registration requirements and periods

types of strata community assets and liabilities

types and typical components of annual budgets for a strata community

types of strata schemes and requirements for retrospective strata by-law approval

workplace requirements for performing strategic financial management of a strata community:

systems for storing and retrieving information and documentation.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or a simulated workplace using realistic conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to documentation, information and technologies required to achieve the performance criteria and performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC2021 Install security equipment and systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC2021A Install security equipment and systems. Updated to meet the Standards for Training Packages

Application

This unit specifies the skills and knowledge required to install a range of security equipment and systems. It includes selecting and using materials, tools and equipment to install security equipment and systems using approved cable termination methods and procedures. This work applies in extra low voltage environments as defined in Australian Standard AS/NZS 2201.1:2007 Intruder alarm systems - Client’s premises - Design, installation, commissioning and maintenance (AS/NZS 2201) and involves applying National Construction Code (NCC) requirements to the installation.

The unit is suitable for those with basic skills and knowledge undertaking routine work tasks under the direction of more experienced workers.

Licensing, legislative or certification requirements apply to advising on, supplying, installing, maintaining, monitoring, repairing and servicing security equipment in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Technical

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to install security equipment and systems.	1.1	Review work instructions to confirm installation timeframes, client needs, site location and equipment requirements and clarify issues with relevant persons.
1.2	Review AS/NZS 2201 and NCC to understand regulatory requirements for locating and installing security equipment and systems and apply to work instructions.
1.3	Review and follow workplace policies and procedures including work health and safety (WHS) when carrying out work tasks.
1.4	Identify and obtain security equipment and system to be installed following workplace procedures.
2	Plan and organise installation operation.	2.1	Plan and prioritise work tasks to allow sufficient time to meet work instructions.
2.2	Select and organise required tools and equipment including personal protective equipment and check for safe and correct operation.
2.3	Select and organise required materials and hardware for product installation suitable to the specific installation surface and installation procedures.
2.4	Inspect installation area to identify and control or report risks and hazards.
3	Conduct installation procedures.	3.1	Use safe work practices when working with electronic equipment and cables according to WHS requirements.
3.2	Select installation position to comply with manufacturers’ specifications and work instructions.
3.3	Securely fix security equipment and system and terminate and connect cables, ensuring no damage or distortion is caused to the surrounding environment or services.
3.4	Identify problems impacting the installation and obtain approval from relevant persons to vary the installation plan.
3.5	Inspect installed security equipment and system to confirm correct operation.
3.6	Check to confirm all terminations are electrically and mechanically sound according to WHS requirements.
4	Complete installation and documentation.	4.1	Notify installation completion to relevant persons.
4.2	Complete installation documentation according to workplace and regulatory requirements.
4.3	Check tools and equipment for faults, wear or damage and rectify or report problems.
4.4	Restore work area to original condition and remove waste caused by installation operation.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to understand key requirements of:

plans when locating installation sites for security equipment and systems

Australian standards, NCC and manufacturers’ instructions

numeracy skills to calculate measurements to accurately position and fix security equipment and systems.

Unit Mapping Information

Supersedes and equivalent to CPPSEC2021A Install security equipment and systems.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC2021 Install security equipment and systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC2021A Install security equipment and systems. Updated to meet the Standards for Training Packages

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by installing security equipment and systems at three different premises involving at least two types of systems listed below, one of which must be an internet protocol (IP) networked installation:

access control system

intruder alarm system

audible and visual warning device

electronic lock and locking system

intercom and control panel.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when installing security equipment and systems:

licensing requirements and limits of own authority

privacy requirements

reporting and documentation

requirements for complying with Australian Communications and Media Authority cabling rules

work health and safety

application of AS/NZS 2201.1:2007 Intruder alarm systems – Client’s premises – Design, installation, commissioning and maintenance (AS/NZS 2201) and the National Construction Code (NCC) to the installation of security equipment and systems

basic carpentry techniques used when installing security equipment and systems

cable identification, termination and connection procedures associated with installing security equipment and systems

documentation to be completed when installing security equipment and systems to ensure compliance with licensing and warranty requirements

materials, hardware, tools and equipment including personal protective equipment (PPE) used when installing security systems and equipment

methods for ensuring IP networked systems and equipment are properly secured

soldering and drilling techniques used when installing security equipment and systems

techniques for sealing cable entries

types and functions of security equipment and systems:

access control systems

audible and visual warning devices

cameras and monitors

commercial and residential alarm systems

detection devices

electronic and mechanical fire safety and fire locking systems

electronic locks and locking systems

electronic readers

electronic screen equipment

intercoms and control panels

security doors and door controls

types of earthing systems used in electrical installations

typical hazards encountered when installing security equipment and systems and the control measures for each:

confined spaces

electrical

hazardous materials and chemicals

hidden utilities

people in the work area

power tools

vermin.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

workplace policies and procedures, work instructions, security equipment and systems, PPE, tools, materials and hardware required to achieve the performance evidence

product information and manufacturers’ instructions for equipment and systems being installed

AS/NZS 2201

NCC.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC2022 Install electronic locks and locking systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. CPPSEC2022A Install mechanical lock and locking system. Updated to meet the Standards for Training Packages

Application

This unit specifies the skills and knowledge required to install a range of electronic locks and locking systems for door and window applications. It includes upgrading or strengthening hollow doors to increase security, and fitting door control devices and locks to windows, doors and jams.

The unit is suitable for those with basic skills and knowledge undertaking routine work tasks under the direction of more experienced workers.

This unit may form part of the licensing requirements for people who sell, supply, advise on, install, maintain, monitor, repair or service security equipment and systems in those states and territories where these are regulated activities.

Pre-requisite Unit

None.

Unit Sector

Technical

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to install electronic lock and locking systems.	1.1	Review work instructions to confirm installation timeframes, client needs, site location and equipment requirements, and clarify issues with relevant persons.
1.2	Identify and obtain electronic lock and locking system to be installed following workplace procedures.
1.3	Review and follow workplace policies and procedures including work health and safety (WHS) when carrying out work tasks.
2	Plan and organise installation operation.	2.1	Plan and prioritise work tasks allowing sufficient time to meet work instructions.
2.2	Select and organise required tools and equipment including personal protective equipment and check for safe and correct operation.
2.3	Select and organise required materials and hardware for product installation suitable to the specific installation surfaces and procedures.
2.4	Inspect installation area to identify and control or report risks and hazards.
3	Conduct installation procedures.	3.1	Use safe work practices when carrying out installation procedures according to WHS requirements.
3.2	Fit locks to windows, doors and jams in accordance with manufacturers’ instructions.
3.3	Fit door control devices to allow correct operation of doors in accordance with manufacturers’ instructions.
3.4	Upgrade or strengthen hollow doors to increase security.
3.5	Identify problems impacting the installation and obtain approval from relevant persons to vary the installation plan if required.
3.6	Inspect installed electronic locks and locking and system to confirm correct operation and ensure no damage or distortion to the surrounding environment or services.
4	Complete installation and documentation.	4.1	Notify installation completion to relevant persons.
4.2	Complete installation documentation according to workplace requirements.
4.3	Check tools and equipment for faults, wear or damage and rectify or report problems.
4.4	Restore work area to original condition and remove waste caused by installation operation.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to understand key requirements of:

plans when locating installation sites for electronic locks and locking systems

Australian standards and manufacturers’ instructions

numeracy skills to calculate measurements to accurately position and fix door control devices and locks.

Unit Mapping Information

Supersedes and equivalent to CPPSEC2022A Install mechanical lock and locking system.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC2022 Install electronic locks and locking systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. CPPSEC2022A Install mechanical lock and locking system. Updated to meet the Standards for Training Packages

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by installing electronic locks and locking systems involving:

upgrading or strengthening two hollow doors

fitting three door control devices

fitting locks to three windows, doors and jams.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when installing electronic locks and locking systems:

licensing requirements and limits of own authority

reporting and documentation

requirements for complying with Australian Communications and Media Authority cabling rules

work health and safety

basic carpentry techniques used when installing electronic locks and locking systems

documentation to be completed when installing electronic locks and locking systems to ensure compliance with licensing and warranty requirements

general principles of locksmithing

installation methods and procedures for electronic locks and locking systems

materials, hardware, tools and equipment including personal protective equipment (PPE) used when installing electronic locks and locking systems

types, functions and features of electronic locks and locking systems

types of doors and windows suitable for electronic lock applications

typical hazards encountered when installing electronic locks and locking systems and the control measures for each:

confined spaces

electrical

ground glass

hazardous materials and chemicals

people in the work area

power tools

vermin

welding and drilling techniques used when installing electronic locks and locking systems.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

workplace policies and procedures, work instructions, documentation, electronic locks and locking systems, PPE, tools, materials and hardware required to achieve the performance evidence

product information and manufacturers’ instructions for locks and locking systems being installed.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC2023 Install video surveillance systems and equipment

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 10.3. Supersedes and is equivalent to CPPSEC2023 Install video surveillance systems and equipment. Update to Australian Standards codes.
Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC2023A Install CCTV equipment and system. Updated to meet the Standards for Training Packages

Application

This unit specifies the skills and knowledge required to install a range of video surveillance systems (VSS) and equipment. VSS is a surveillance system capable of capturing images and videos that can be compressed, stored or sent over communications networks, and includes closed circuit television (CCTV) and audio systems. The unit includes selecting and using materials, tools and equipment to install VSS and equipment using approved cable termination methods and procedures. This work applies to extra low voltage environments as defined in Australian Standards AS/NZS 62676 series specifically parts AS/NZS 62676.1.1:2020, AS/NZS 62676.1.2:2020 and AS/NZS 62676.4:2020 and involves applying National Construction Code (NCC) requirements to the installation.

The unit is suitable for those with basic skills and knowledge undertaking routine work tasks under the direction of more experienced workers.

Licensing, legislative or certification requirements apply to advising on, supplying, installing, maintaining, monitoring, repairing and servicing security equipment in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil

Unit Sector

Technical

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to install VSS and equipment.	1.1	Review work instructions to confirm installation timeframes, client needs, site location and equipment requirements, and clarify issues with relevant persons.
1.2	Review work instructions design methodology, operational requirements and grading of the VSS functionality to comply with AS/NZS 62676 Part 1 and Part 4.
1.3	Review Australian Standards AS/NZS 62676 series and NCC in relation to the regulatory requirements associated with designing and installing VSS and equipment and apply to work instructions.
1.4	Review and follow workplace policies and procedures including work health and safety (WHS) when carrying out work tasks.
1.5	Identify and obtain VSS and equipment to be installed following workplace procedures.
2	Plan and organise installation operation.	2.1	Plan and prioritise work tasks allowing sufficient time to meet work instructions.
2.2	Select and organise required tools and equipment including personal protective equipment and check for safe and correct operation.
2.3	Select and organise required materials and hardware for product installation suitable to the specific installation surface and installation procedures.
2.4	Inspect installation area to identify and control or report risks and hazards.
3	Conduct installation procedures.	3.1	Use safe work practices when working with electronic equipment and cables according to WHS requirements.
3.2	Select installation position to comply with manufacturers specifications and work instructions.
3.3	Securely fix VSS and equipment and terminate and connect cables ensuring no damage or distortion is caused to the surrounding environment or services.
3.4	Identify problems impacting the installation and obtain approval from relevant persons to vary the installation plan.
3.5	Inspect installed VSS and equipment to confirm correct operation and compliance with standards.
3.6	Check to confirm all terminations are electrically and mechanically sound according to WHS requirements.
4	Complete installation and documentation.	4.1	Notify installation completion to relevant persons.
4.2	Complete installation documentation according to workplace and regulatory requirements.
4.3	Check tools and equipment for faults, wear or damage and rectify or report problems.
4.4	Restore work area to original condition and remove waste caused by installation operation.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to understand key requirements of:

plans when locating installation sites for VSS and equipment

Australian standards, NCC and manufacturers’ instructions

numeracy skills to calculate measurements to accurately position and fix VSS and equipment.

Unit Mapping Information

Supersedes and equivalent to CPPSEC2023A Install CCTV equipment and system.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC2023 Install video surveillance systems and equipment

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 10.3. Supersedes and is equivalent to CPPSEC2023 Install video surveillance systems and equipment. Update to Australian Standards codes.
Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC2023A Install CCTV equipment and system. Updated to meet the Standards for Training Packages

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by installing video surveillance systems (VSS) and equipment at three different premises involving at least one internet protocol (IP) networked installation.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with State and Federal legislative and regulatory requirements when installing VSS and equipment:

licensing requirements and limits of own authority

privacy requirements

reporting and documentation

requirements for complying with Australian Communications and Media Authority cabling rules

work health and safety

application of Australian Standards AS/NZS 62676 Part 1 and Part 4

fixing techniques

cable identification, termination and connection procedures associated with installing VSS and equipment. Compliance with ACMA wiring rules.

documentation to be completed when installing VSS and equipment to ensure compliance with licensing and warranty requirements

methods for ensuring IP networked systems and equipment are properly secured - Cyber security (physical and cyber)

location requirements VSS to ensure optimal surveillance coverage as defined in operational requirements

materials, hardware, tools and equipment including personal protective equipment (PPE) used when installing VSS and equipment

drilling techniques used when installing VSS and equipment

techniques for sealing cable entries

types and functions of VSS and equipment and installation requirements associated with:

integration with security systems

the selected VSS grade

types of earthing systems used in electrical installations - protective earth (PE), termination to head end into building earth

typical hazards encountered when installing VSS and equipment and the control measures for each:

confined spaces - permit and ticket required

electrical

hazardous materials and chemicals (Silicon)

hidden utilities

people in the work area

power tools

vermin and fire control between levels

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

workplace policies and procedures, work instructions, documentation, VSS and equipment, PPE, tools, materials and hardware required to achieve the performance evidence

product information and manufacturers’ instructions for VSS systems and equipment to be installed

Australian Standards AS/NZS 62676 Part 1 and Part 4

National Construction Code (NCC).

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC2024 Monitor and respond to electronic information from security equipment and systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC2024 Implement electronic monitoring procedures. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to monitor and respond to electronic information received from a range of security equipment and systems, including alarm monitoring management software. It includes accurately interpreting electronic information and applying correct response procedures to a range of security situations. Work is usually conducted from a secure electronic reporting facility, monitoring centre or control room.

The unit is suitable for those with basic skills and knowledge undertaking routine work tasks under the direction of more experienced workers.

Licensing, legislative or certification requirements apply to advising on, supplying, installing, maintaining, monitoring, repairing and servicing security equipment in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Technical

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Monitor electronic security information.	1.1	Review work instructions to confirm electronic monitoring requirements and timeframes and clarify issues with relevant persons.
1.2	Review and follow workplace policies and procedures including work health and safety when carrying out work tasks.
1.3	Inspect security equipment and system and check to ensure correct operation and connections following manufacturers’ instructions.
1.4	Clarify and comply with monitoring parameters for security equipment and system in accordance with workplace requirements.
1.5	Systematically monitor electronic information from security system and equipment according to work instructions.
1.6	Routinely cross-check security system and equipment with companion monitoring systems to verify accurate and reliable information exchange according to workplace requirements.
1.7	Identify, correct or report faults or malfunctions in security system or equipment operation.
2	Respond to electronic security information.	2.1	Clarify response procedures with relevant persons.
2.2	Receive electronic security information and verify reliability and accuracy according to workplace requirements.
2.3	Identify and prioritise response to comply with required monitoring parameters.
2.4	Identify risks associated with changing circumstances and obtain approval from relevant persons to vary response.
2.5	Action required response to electronic security information according to workplace requirements.
3	Finalise electronic monitoring and documentation.	3.1	Carry out back-up procedures to protect electronic security information.
3.2	Carry out change of shift procedures that ensure monitoring continuity.
3.3	Complete monitoring documentation ensuring accurate response records responses are accurately recorded according to workplace requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to understand and follow written and diagrammatic instructions when operating electronic security equipment

numeracy skills to calculate and enter numerical data into security systems.

Unit Mapping Information

Supersedes and equivalent to CPPSEC2024A Implement electronic monitoring procedures.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC2024 Monitor and respond to electronic information from security equipment and systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC2024 Implement electronic monitoring procedures. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by monitoring electronic information from security equipment and systems for three different shifts and actioning a minimum of six responses to electronic security information.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when monitoring and responding to electronic information from security equipment and systems:

licensing requirements and limits of own authority

privacy requirements

work health and safety

change of shift procedures for workplace

common electronic monitoring equipment and system configurations and programs

common faults and malfunctions in security equipment and systems

common keypad and control panel types and functions associated with electronic security systems and equipment

computer software and software templates used for monitoring functions in security systems

documentation to be completed when monitoring and responding to electronic security information

methods for prioritising response options when monitoring and receiving electronic security information

monitoring and response parameters for electronic security systems and equipment

operating principles and functions of a range of electronic security systems and equipment

procedures for verifying the authenticity of electronic information received from security equipment and systems

procedures to back-up and protect electronic security information

situations presenting risk and requiring approval to vary response

types of alarm transmission technologies including wireless and internet protocol monitoring and dialler monitoring.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

workplace policies and procedures, work task specifications for monitoring and responding to electronic information from security equipment and systems, and electronic security equipment and systems required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC2025 Sell security products and services

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC2025A Sell security products and services. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to sell security products and services to clients. It includes engaging with clients to clarify their security needs, matching security products and services to client requirements, demonstrating and describing products, and assisting clients to make final purchase decisions to close sales. The unit includes handling client complaints and using client feedback to identify opportunities for repeat business and improved sales.

The unit is suitable for those with basic skills and knowledge undertaking routine work tasks under the direction of more experienced workers.

Licensing, legislative or certification requirements apply to advising on, supplying, installing, maintaining, monitoring, repairing and servicing security equipment in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Technical

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Confirm client needs and legal compliance requirements.	1.1	Review and follow workplace policies and procedures and comply with legal rights and responsibilities when selling security products and services.
1.2	Approach client in a timely and professional manner.
1.3	Use oral communication skills to engage client and establish rapport.
1.4	Use questioning and active listening to clarify security needs and preferences of client.
1.5	Recognise own limitations in addressing client needs and seek required assistance from relevant persons.
2	Match client with security products and services and close sale.	2.1	Provide client with information about suitable available security products and services and assist them to select preferred options.
2.2	Describe and demonstrate product features and benefits according to product information.
2.3	Offer solutions to address specific client requirements or where dissatisfaction with products and services is identified.
2.4	Confirm prices and quotations on preferred products and services in consultation with relevant persons.
2.5	Encourage client to make purchase decision and close sale.
3	Finalise sale of security products and services.	3.1	Record sale and provide written follow-up information to client according to workplace requirements.
3.2	Promptly communicate to client information about problems and delays associated with purchased product or service.
3.3	Handle client complaints courteously and record and report details following workplace procedures.
3.4	Obtain client feedback and identify opportunities for repeat business and improved sales in consultation with relevant persons.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to understand key requirements of product information that may be in written and diagrammatic formats

numeracy skills to calculate service timeframes, costs and quotations for security products.

Unit Mapping Information

Supersedes and equivalent to CPPSEC2025A Sell security products and services.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC2025 Sell security products and services

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC2025A Sell security products and services. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by selling security products and services to meet the needs of four different clients.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when selling security products and services:

client service standards

key requirements of Australian consumer law

licensing requirements

own professional and legal limitations and authority

privacy requirements

reporting and documentation

work health and safety

common factors influencing client decisions to purchase security products and services

difference between negative and positive language

documentation to be completed when selling security products and services

how to read and use body language to gain the confidence of clients

how to safeguard confidential information associated with the sale of security products and services

methods for handling client complaints to resolve issues and find alternative solutions

methods for obtaining client feedback

range of available security products and services and special features including warranties and after sales support

rights and responsibilities of clients associated with the sale of security products and services

sales techniques:

trade-up

trade-in

tie-ins

cut-ins

range-ins

techniques for matching sales approaches to client behaviour

typical buy signals and strategies for closing sales.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

workplace policies and procedures, security products and services for sale and clients required to achieve the performance evidence

product sales documentation.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC2026 Perform routine maintenance on security equipment and systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC2026A Perform routine maintenance on security equipment and system. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to perform routine maintenance, adjustments and permitted repairs on a range of security equipment and systems. It includes finding faults and using tools and equipment to maintain the correct operation of security equipment and systems.

The unit is suitable for those with basic skills and knowledge undertaking routine work tasks under the direction of more experienced workers.

Licensing, legislative or certification requirements apply to advising on, supplying, installing, maintaining, monitoring, repairing and servicing security equipment in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Technical

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare for routine maintenance.	1.1	Review work instructions to confirm routine maintenance timeframes, equipment location and required maintenance in consultation with relevant persons.
1.2	Review and follow workplace policies and procedures including work health and safety to comply with regulatory requirements when carrying out work tasks.
1.3	Select and organise required tools and equipment including personal protective equipment and check for safe and correct operation.
1.4	Discuss planned maintenance procedures with relevant persons to clarify needs and expectations.
1.5	Plan and prioritise work tasks allowing sufficient time to meet work instructions.
1.6	Inspect work area to identify and control or report risks and hazards.
2	Conduct routine maintenance procedures.	2.1	Use safe work practices when working with electronic equipment and cables according to WHS requirements.
2.2	Access security equipment and system requiring maintenance with minimal disruption to services and others in the work area.
2.3	Inspect and assess security equipment and system operation against normal operating criteria.
2.4	Carry out routine maintenance procedures on security equipment and system according to manufacturers’ instructions and WHS requirements.
2.5	Identify faults and undertake permitted routine repairs according to manufacturers’ instructions and WHS requirements.
2.6	Identify and report complex faults or repair requirements to relevant persons.
3	Complete routine maintenance and documentation.	3.1	Reinstate serviced and repaired security equipment and system to operational condition.
3.2	Notify completion of maintenance work to relevant persons.
3.3	Complete service documentation according to workplace and regulatory requirements.
3.4	Check tools and equipment for faults, wear or damage and rectify or report problems.
3.5	Restore work area to original condition and remove waste caused by maintenance tasks.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to understand key requirements of:

plans and diagrams when locating installed security equipment and systems

manufacturers’ instructions.

Unit Mapping Information

Supersedes and equivalent to CPPSEC2026A Perform routine maintenance on security equipment and systems.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC2026 Perform routine maintenance on security equipment and systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC2026A Perform routine maintenance on security equipment and system. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by performing routine maintenance on at minimum of three types of security equipment and systems listed below, one of which must be an internet protocol (IP) networked installation:

access control system

intruder alarm system

audible and visual warning device

electronic lock and locking system

intercom and control panel.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when performing routine maintenance on security equipment and systems:

licensing requirements and limits of own authority

privacy requirements

reporting and documentation

requirements for complying with Australian Communications and Media Authority cabling rules

work health and safety

cable identification, termination and connection procedures associated with repairing installed security equipment and systems

documentation to be completed when maintaining security equipment and systems to ensure compliance with licensing and warranty requirements

methods for reinstating IP networked systems and equipment and ensuring they are properly secured

methods for sealing cable entries

tools and equipment including personal protective equipment (PPE) used when performing routine maintenance on security systems and equipment

types, functions and purpose of security equipment and systems:

access control systems

audible and visual warning devices

cameras and monitors

commercial and residential alarm systems

detection devices

electronic and mechanical fire safety and fire locking systems

electronic locks and locking systems

electronic readers

electronic screen equipment

intercoms and control panels

security doors and door controls

types, functions and purpose of end-of-line devices and resistors

types of earthing systems used in electrical installations

types of faults and maintenance procedures for a range of security equipment and systems and repairs permitted within scope of own role, authority and competence

typical hazards encountered when performing routine maintenance on security equipment and systems and the control measures for each:

confined spaces

electrical

hazardous materials and chemicals

hidden utilities

people in the work area

power tools

vermin.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

workplace policies and procedures, work instructions, documentation, security equipment and systems, PPE and tools required to achieve the performance evidence

manufacturers’ instructions for equipment and systems to be serviced.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC2102 Apply legal and procedural requirements to work effectively within a security team

Modification History

Release 1.

Supersedes and is non-equivalent to CPPSEC2003B Work effectively in the security industry and CPPSEC2005A Work as part of a security team.

Updated to meet the Standards for Training Packages.

This version first released with CPP Property Services Training Package Version 7.0.

Application

This unit specifies the skills and knowledge required to apply legal and procedural regulations to working effectively within a security team.

It requires:

clarifying and applying standard operating procedures, workplace policies, legislative requirements and professional standards to understand and comply with legal rights and responsibilities when performing security work

understanding requirements for recording and presenting evidence in court and securing and preserving incident or crime scenes

working individually and as part of a team to plan, organise and complete work tasks and improve performance.

It applies to people working under general supervision as members of a security team.

This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities.

Pre-requisite Unit

Nil

Unit Sector

Security operations

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1. Confirm and comply with legal and procedural requirements and professional standards.	1.1 Read work instructions and clarify standard operating procedures and workplace policies governing work tasks. 1.2 Apply policies and procedures to work tasks to comply with legal rights and responsibilities when performing security work. 1.3 Locate and clarify professional standards for security officers to demonstrate compliance in own work performance and conduct with relevant persons. 1.4 Identify requirements for recording and presenting evidence in court and preserving incident or crime scenes. 1.5 Clarify legal and procedural requirements and professional standards with relevant persons.
2. Plan, organise and complete daily work tasks.	2.1 Check work instructions and confirm own role, responsibilities, authority and reporting requirements and timeframes. 2.2 Organise equipment and plan work schedule to meet designated timeframes. 2.3 Identify factors that may impede successful completion of work tasks and promptly notify relevant persons. 2.4 Use information technology to organise and complete work tasks.
3. Participate in team assignments.	3.1 Read instructions for team assignment and identify own responsibilities. 3.2 Discuss individual and team responsibilities with team members to clarify work objectives and assist in resolving areas of conflict. 3.3 Encourage input of all team members to support decision-making that accounts for individual social and cultural differences. 3.4 Maintain communication with team members during team assignment to share information and respond to instructions and requests for back-up assistance. 3.5 Assist team members to complete individual and team objectives within designated timeframes.
4. Identify and access opportunities for learning and improvement.	4.1 Seek feedback on individual and team performance from team members and supervisors, and discuss opportunities to improve future collaborations. 4.2 Seek feedback on own work performance and standards from relevant persons, and identify areas for improvement and learning. 4.3 Identify opportunities for professional development and discuss opportunities with relevant persons.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria:

language skills to provide information or advice using approved security industry terminology and call signs

writing skills to:

describe learning and skill development needs

record observations in a clear, succinct, accurate and factual manner

record and maintain learning and skill development information

reading skills to understand and follow:

standard operating procedures and policies that clarify legal rights and responsibilities

industry codes of practice that clarify professional standards and conduct requirements

speaking and listening skills to:

ask questions and listen to answers to gain information or confirm understanding when clarifying legal rights and responsibilities

give clear and accurate instructions and receive feedback from team members

use basic negotiation to resolve conflict when working with team members

communicate with emergency services

numeracy skills to estimate time required to carry out work tasks

problem solving skills to recognise factors that may impede completion of work tasks

self-management skills to plan tasks to meet job requirements

teamwork skills to adjust personal communication styles in response to the opinions, values and needs of others

Unit Mapping Information

Supersedes and is non-equivalent to CPPSEC2003B Work effectively in the security industry and CPPSEC2005A Work as part of a security team.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC2102 Apply legal and procedural requirements to work effectively within a security team

Modification History

Release 1.

Supersedes and is non-equivalent to CPPSEC2003B Work effectively in the security industry and CPPSEC2005A Work as part of a security team.

Updated to meet the Standards for Training Packages.

This version first released with CPP Property Services Training Package Version 7.0.

Performance Evidence

To demonstrate competency in this unit, a person must apply legal and procedural regulations to:

work individually to plan, organise and complete one set of work instructions

work in partnership with at least one colleague to complete one team assignment

identify and participate in one professional development opportunity to improve own performance.

In doing this, the person must meet the performance criteria for this unit.

Knowledge Evidence

To be competent in this unit, a person must demonstrate knowledge of:

the legal and procedural framework for performing security work as set out in standard operating procedures and workplace policies associated with:

anti-discrimination

apprehension, arrest and restraint of persons

duty of care

licensing requirements and limits of own authority

privacy and confidentiality of information

records and reports that may be used for legal purposes

use of force and force model

use of self-defence techniques

workplace health and safety (WHS)

approved communication terminology, call signs and radio channels used in the security industry

basic operational functions of mobile devices, radios and telephones used to transmit and receive security information

basic principles of effective teamwork

consequences of not complying with legal and procedural requirements when performing security work

how to read and use body language to gain the confidence of others

limits of own competence and authority

methods and reasons for securing and preserving an incident or crime scene

methods for giving and receiving constructive feedback

methods for preserving, maintaining, storing and transporting evidence and exhibits that may be used in court

procedures, protocols and rules to be followed when presenting evidence in court:

addressing court personnel

language

manner

participating and giving evidence

personal presentation

who's who in court

professional standards and code of conduct for work in the security industry

purpose of the Evidence Act

requirements for recording and reporting incidents

requirements for recording information that is factual and can be used as evidence in court including meaning of ‘continuity of evidence’

rules of evidence that can be presented in court:

contemporaneousness

must be relevant

must be admissible

must not be ‘hearsay’

must not be opinion

terms and conditions of own employment

types of law:

civil

common

criminal

statute

types of professional development opportunities that can assist own learning and improvement

ways that individual social and cultural differences may be expressed.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations (RTOs). All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainer’s licence (where such a licence exists within the relevant jurisdiction) and a security operative licence that authorises the security activities about which the individual is training/assessing. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment of performance must be undertaken in a simulated workplace environment. Tasks are to be performed to the level of proficiency and within the time limits that would be expected in a workplace.

The assessment of performance evidence must be done by direct observation of the learner by an assessor, either by an assessor observing the learner physically or by an assessor observing the learner via audio and visual media.

Assessment of performance evidence is only valid where the learner has been assessed performing the role of a security officer.

Assessors are responsible for ensuring that the person demonstrating competency has access to:

specifications of assessment tasks to apply legal and procedural regulations to work effectively within a security team

appropriate documents, materials, equipment and personal protective equipment (PPE) currently used in industry

standard operating procedures and workplace policies related to the security work role and which specify requirements for complying with industry legislation and regulations.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC3024 Install advanced technology security equipment and systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is not equivalent to CPPSEC3024A Install biometrics equipment and systems. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to install a range of security equipment and systems that employ advanced technologies including biometrics, artificial intelligence (AI), robotics, smart technologies and video integration. It includes positioning and installing equipment and systems and carrying out required programming, configurations, networking and integration to set up and connect security technologies. This work applies in extra low voltage environments as defined in Australian Standard AS/NZS 2201.1:2007 Intruder alarm systems – Client’s premises – Design, installation, commissioning and maintenance (AS/NZS 2201) and involves applying National Construction Code (NCC) requirements to the installation.

A person working at this level would be expected to take responsibility for organising and completing tasks assigned to them without close supervision.

Licensing, legislative or certification requirements apply to advising on, supplying, installing, maintaining, monitoring, repairing and servicing security equipment in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Technical

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to install advanced technology security system equipment.	1.1	Review work instructions to confirm installation timeframes, client needs, site location and equipment requirements, and clarify issues with relevant persons.
1.2	Review AS/NZS 2201 and NCC to understand regulatory requirements associated with locating and installing security systems and equipment and apply to work instructions.
1.3	Identify and obtain advanced technology security equipment and system to be installed following workplace procedures.
1.4	Review and follow workplace policies and procedures including work health and safety when carrying out work tasks.
2	Plan and organise installation operation.	2.1	Plan and prioritise work tasks allowing sufficient time to meet work instructions.
2.2	Select and organise required tools and equipment including personal protective equipment and check for safe and correct operation.
2.3	Select and organise required materials and hardware for product installation suitable to the specific installation surface and installation procedures.
2.4	Inspect installation area to identify and control or report risks and hazards.
3	Conduct installation procedures and set up and connect technology.	3.1	Use safe work practices when working with electronic equipment and cables according to WHS requirements.
3.2	Select installation positions to comply with manufacturers’ specifications and work instructions.
3.3	Securely fix advanced technology equipment and system and terminate and connect cables ensuring no damage or distortion is caused to the surrounding environment or services.
3.4	Identify problems impacting the installation and obtain approval from relevant persons to vary the installation plan.
3.5	Conduct programming, configuration, networking or integration tasks to set up and connect system technology.
3.6	Commission installed advanced technology security equipment and system and confirm correct operation to meet work instructions.
3.7	Check to confirm all terminations are electrically and mechanically sound according to WHS requirements.
4	Complete installation and documentation.	4.1	Notify installation completion to relevant persons.
4.2	Complete installation documentation according to workplace and regulatory requirements.
4.3	Check tools and equipment for faults, wear or damage and rectify or report problems.
4.4	Restore work area to original condition and remove waste caused by installation operation.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret key requirements of:

plans and specifications when locating installation sites for advanced security equipment and systems

NCC, Australian standards and manufacturers’ instructions

numeracy skills to calculate measurements to accurately position and fix advanced security equipment and systems.

Unit Mapping Information

Supersedes and non-equivalent to CPPSEC3024A Install biometrics equipment and systems.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC3024 Install advanced technology security equipment and systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is not equivalent to CPPSEC3024A Install biometrics equipment and systems. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by conducting three different installations of security equipment and systems which use at least two of the advanced technologies listed below:

artificial intelligence (AI)

biometrics

robotics

smart technologies

video integration.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when installing advanced technology security equipment and systems:

licensing requirements and limits of own authority

privacy requirements

reporting and documentation

requirements for complying with Australian Communications and Media Authority cabling rules

work health and safety

application of AS/NZS 2201.1:2007 Intruder alarm systems – Client’s premises – Design, installation, commissioning and maintenance (AS/NZS 2201) and the National Construction Code (NCC) when installing advanced technology security equipment and systems

basic carpentry techniques used when installing advanced technology security equipment and systems

basic electrical concepts associated with voltage, current, resistance and impedance

cable identification, termination and connection procedures associated with installing advanced technology security equipment and systems

documentation to be completed when installing advanced technology security equipment and systems to ensure compliance with licensing and warranty requirements

established threshold levels and their impact on security

materials, hardware, tools and equipment including personal protective equipment (PPE) used when installing advanced technology security equipment and systems

methods for ensuring IP networked systems and equipment are properly secured

location requirements advanced technology security equipment and systems to ensure optimal functioning

programming, configuration, networking and integration requirements for setting up and connecting advanced technology security equipment and systems

soldering and drilling techniques used when installing advanced technology security equipment and systems

techniques for sealing cable entries

types and functions of a range of advanced technology security systems and equipment:

AI

biometrics

robotics

smart technologies

video integration

types of earthing systems used in electrical installations

typical hazards encountered when installing advanced technology security equipment and systems and the control measures for each:

confined spaces

electrical

hazardous materials and chemicals

hidden utilities

people in the work area

power tools

vermin.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

workplace policies and procedures, work instructions, documentation, advanced technology security equipment and systems, PPE, tools, materials and hardware required to achieve the performance evidence

product information and manufacturers’ instructions for equipment and systems to be installed

AS/NZS 2201

NCC.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC3025 Diagnose faults in advanced technology security equipment and systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC2025A Sell security products and services. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to diagnose faults in security equipment and systems that employ advanced technologies including biometrics, artificial intelligence (AI), robotics, smart technologies and video integration. It includes applying methodical diagnostic procedures, testing suspected fault scenarios, and assessing test results, historical information and operational data to diagnose faults and recommend options for rectification. This work applies in extra low voltage environments as defined in Australian Standard AS/NZS 2201.1:2007 Intruder alarm systems – Client’s premises – Design, installation, commissioning and maintenance (AS/NZS 2201).

A person working at this level would be expected to take responsibility for organising and completing tasks assigned to them without close supervision.

Licensing, legislative or certification requirements apply to advising on, supplying, installing, maintaining, monitoring, repairing and servicing security equipment in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Technical

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to diagnose advanced technology security equipment and system faults.	1.1	Review work instructions to confirm client requirements and diagnostic timeframes.
1.2	Review AS/NZS 2201 to understand regulatory requirements associated with diagnosing security equipment and system faults and apply to work instructions.
1.3	Use questioning and active listening to gather information on type of security equipment and system, technologies involved and extent of fault.
1.4	Review and follow workplace policies and procedures including work health and safety when carrying out work tasks.
2	Plan and organise work tasks.	2.1	Plan and prioritise work tasks allowing sufficient time to meet work instructions.
2.2	Select and organise required materials, tools and equipment including personal protective equipment and check for safe and correct operation.
2.3	Arrange access to security equipment and system in consultation with relevant persons.
2.4	Identify hazards in the work area and apply risk control measures.
3	Conduct advanced technology security equipment and system testing and diagnostic procedures.	3.1	Use safe work practices when working with electronic equipment and cables according to WHS requirements.
3.2	Isolate security equipment and system according to workplace requirements.
3.3	Confirm normal performance of advanced technology security equipment and system against specification schedules.
3.4	Inspect and check advanced technology security system components and test operation according to manufacturers’ instructions.
3.5	Methodically apply diagnostic methods using measurements and estimations of system operating parameters.
3.6	Check and test configurations and connections for equipment and system technologies following manufacturers’ instructions.
3.7	Test suspected fault scenarios to identify source of system problems.
3.8	Assess test data, site variables, operational and historical information to support fault diagnosis.
3.9	Diagnose fault or seek assistance from relevant persons to meet work instructions.
4	Recommend options for fault rectification and complete documentation.	4.1	Document diagnosed faults and options for fault rectification that are supported by verifiable data according to workplace and regulatory requirements.
4.2	Check tools and equipment for faults, wear or damage and rectify or report problems.
4.3	Clean and restore work area and remove waste caused by work tasks.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret key requirements of:

plans and specifications when locating equipment and system components

Australian standards and manufacturers’ instructions.

Unit Mapping Information

Supersedes and not equivalent to CPPSEC3025A Identify and diagnose biometric system fault.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=7e15fa6a-68b8-4097-b099-030a5569b1ad

Assessment Requirements for CPPSEC3025 Diagnose faults in advanced technology security equipment and systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC2025A Sell security products and services. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by conducting testing and diagnostic procedures to identify a minimum of five faults on security equipment and systems which use at least two of the advanced technologies listed below:

artificial intelligence (AI)

biometrics

robotics

smart technologies

video integration.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when diagnosing faults in advanced technology security equipment and systems:

licensing requirements and limits of own authority

privacy requirements

reporting and documentation

requirements for complying with Australian Communications and Media Authority cabling rules

work health and safety

application of AS/NZS 2201.1:2007 Intruder alarm systems – Client’s premises – Design, installation, commissioning and maintenance (AS/NZS 2201) when diagnosing security equipment and system faults at client premises

cable identification methods and techniques

documentation to be completed when diagnosing faults in advanced technology security equipment and systems

established threshold levels and their impact on security

keypad and control panel types and functions for a range of advanced technology security equipment and systems

materials, tools and equipment including personal protective equipment (PPE) used when diagnosing faults in advanced technology security equipment and systems

methods for ensuring IP networked systems and equipment are properly secured

operational parameters and diagnostic testing procedures for a range of advanced technology security equipment and systems:

AI

biometrics

robotics

smart technologies

video integration

operational principles of data transmission networks

types and functions of computer software associated with advanced technology security equipment and systems

types of earthing systems used in electrical installations

types of electrical connections and circuits encountered when diagnosing faults in advanced technology security equipment and systems, and circuit protection requirements

typical hazards encountered when diagnosing faults in advanced technology security equipment and systems and the control measures for each:

confined spaces

electrical

hazardous materials and chemicals

people in the work area

power tools

vermin

work at heights.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

workplace policies and procedures, work instructions, documentation, advanced technology security equipment and systems, PPE, tools and materials required to achieve the performance evidence

security equipment and system information to support diagnostic activities

AS/NZS 2201.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=7e15fa6a-68b8-4097-b099-030a5569b1ad

CPPSEC3035 Recommend technical security requirements to meet client needs

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3035A Identify technical security requirements. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to recommend technical security requirements to meet specific client needs. It includes conducting site assessments to identify security risk factors associated with the site such as access and egress points, occupant behaviours and building condition, and prioritising and documenting security recommendations.

A person working at this level would be expected to take responsibility for organising and completing tasks assigned to them without close supervision.

Licensing, legislative or certification requirements apply to advising on, supplying, installing, maintaining, monitoring, repairing and servicing security equipment in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Technical

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Confirm compliance requirements and client security needs.	1.1	Review work instructions to confirm client specifications and service timeframes.
1.2	Review and follow workplace policies and procedures including work health and safety when carrying out work tasks.
1.3	Consult with client to clarify security objectives, needs and expectations.
1.4	Use questioning and active listening to define technical security options to meet their needs within the scope of own competence and authority.
1.5	Recognise own limitations in addressing client needs and seek required assistance from relevant persons.
2	Assess client site and security risk factors.	2.1	Arrange access to site in consultation with relevant persons.
2.2	Identify hazards in the work area and apply risk control measures.
2.3	Inspect client site and surrounds to assess access and egress points, assets and existing security arrangements
2.4	Consult with client to identify occupant behaviours and activities that may impact security requirements.
2.5	Record details of discussions and observations and identified security risk factors.
3	Present technical security recommendation.	3.1	Select available security equipment, systems and services to meet client requirements.
3.2	Summarise assessed client needs, prioritised security recommendations and alternative options, and check recommendations are supported by verifiable evidence.
3.3	Use computer and software to document security recommendations in the required format, style and structure according to workplace requirements.
3.4	Forward recommendations to relevant persons for review within agreed timeframes.
3.5	Store client documentation in a manner that facilitates future retrieval and maintains confidentiality according to workplace and regulatory requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to relate to people demonstrating sensitivity to individual social and cultural differences

reading skills to interpret key requirements of:

plans and drawings when assessing client sites

technical product specifications that may be in written or diagrammatic formats

numeracy skills to measure and calculate area when assessing client sites

Unit Mapping Information

Supersedes and equivalent to CPPSEC3035A Identify technical security requirements.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC3035 Recommend technical security requirements to meet client needs

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3035A Identify technical security requirements. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by recommending security equipment systems or services to meet the requirements of three different clients involving:

all client sites having multiple access and egress points

at least one commercial and one domestic property

at least one client requiring multiple security solutions.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when recommending technical security requirements to meet client needs:

client service standards

licensing requirements and limits of own authority

own professional and legal limitations and authority

privacy requirements

reporting and documentation

work health and safety

how to safeguard confidential client information

methods for assessing client sites and surrounds to identify security risk factors and protection requirements

methods for gaining permission to access client sites and persons authorised to grant permission

reporting procedures and documentation requirements for recommending technical security requirements to clients

types and functions of available technical security equipment, systems and services

types of occupant behaviours that impact the security of client sites

types of security risk factors that require technical security solutions

ways that building condition can affect security requirements

ways that social and cultural differences may be expressed.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

workplace policies and procedures, client instructions and product information for technical security equipment, systems and services required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC3036 Program and configure security equipment and systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3036A Program security equipment and system. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to program and configure a range of security equipment and systems. It includes selecting and applying programming requirements and configuration parameters to installed security equipment and systems to meet client requirements. This work applies in extra low voltage environments as defined in Australian Standard AS/NZS 2201.1:2007 Intruder alarm systems – Client’s premises – Design, installation, commissioning and maintenance (AS/NZS 2201).

A person working at this level would be expected to take responsibility for organising and completing tasks assigned to them without close supervision.

Licensing, legislative or certification requirements apply to advising on, supplying, installing, maintaining, monitoring, repairing and servicing security equipment in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Technical

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to program and configure security equipment and system.	1.1	Review work instructions to confirm client and site requirements and service timeframes.
1.2	Review AS/NZS 2201 to understand regulatory requirements associated with programming and configuring installed equipment and systems and apply to work instructions.
1.3	Confirm type of security equipment and system to be programmed and configured and clarify programming requirements and configuration parameters.
1.4	Review and follow workplace policies and procedures including work health and safety when carrying out work tasks.
1.5	Review work instructions to confirm client and site requirements and service timeframes.
2	Plan and organise work tasks.	2.1	Plan and prioritise work tasks allowing sufficient time to meet work instructions.
2.2	Select and organise required materials, tools and equipment including personal protective equipment and check for safe and correct operation.
2.3	Arrange access to security equipment and system in consultation with relevant persons.
2.4	Identify hazards in the work area and apply risk control measures.
3	Conduct system and equipment programming and configuration.	3.1	Use safe work practices when working with electronic equipment and cables according to WHS requirements.
3.2	Power security equipment and system following correct procedures and manufacturers’ instructions.
3.3	Program and configure security equipment and system according to work instructions.
3.4	Test and check security equipment and system configuration to confirm correct operation.
3.5	Identify and apply required adjustments to programming instructions in consultation with relevant persons.
4	Finalise programming and configuration activities and documentation.	4.1	Inspect programmed and configured security equipment and system to confirm correct operation and conformance with work instructions.
4.2	Complete documentation detailing programming and configuration results according to workplace and regulatory requirements.
4.3	Notify work completion to relevant persons.
4.4	Check tools and equipment for faults, wear or damage and rectify or report problems.
4.5	Restore work area to original condition and remove waste caused by work tasks.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret key requirements of:

plans and specifications when locating security equipment and systems

Australian standards and manufacturers’ instructions

numeracy skills to interpret multimeter readings when testing security equipment and systems.

Unit Mapping Information

Supersedes and equivalent to CPPSEC3036A Program security equipment and system.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC3036 Program and configure security equipment and systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3036A Program security equipment and system. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by programming and configuring three different security equipment and systems, one of which must be an internet protocol (IP) networked installation.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when programming and configuring security equipment and systems:

licensing requirements and limits of own authority

privacy requirements

reporting and documentation

requirements for complying with Australian Communications and Media Authority cabling rules

work health and safety

application of AS/NZS 2201.1:2007 Intruder alarm systems – Client’s premises – Design, installation, commissioning and maintenance (AS/NZS 2201) when programming and configurating security equipment and systems at client premises

basic programming and configuration methods for a range of security equipment and systems

cable identification methods and techniques

difference between programming and configuration of security equipment and systems

documentation to be completed when programming and configuring security equipment and systems

keypad and control panel types and functions for a range of security equipment and systems

materials, tools and equipment including personal protective equipment (PPE) used when programming and configuring security equipment and systems

methods for ensuring IP networked systems and equipment are properly secured

types and functions of computer software associated with electronic security equipment and systems

types and functions of computerised, electronic and manual security equipment and systems that require programming and configuration:

access control systems

audible and visual warning devices

cameras and monitors

commercial and residential alarm systems

detection devices

electronic and mechanical fire safety and fire locking systems

electronic locks and locking systems

electronic readers

electronic screen equipment

intercoms and control panels

security doors and door controls

types of earthing systems used in electrical installations

typical hazards encountered when programming and configuring security equipment and systems and the control measures for each:

confined spaces

electrical

hazardous materials and chemicals

people in the work area

power tools

vermin.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

workplace policies and procedures, work instructions, documentation, security equipment and systems, PPE, tools and materials required to achieve the performance evidence

security equipment and system information to support programming and configuration tasks

AS/NZS 2201.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC3037 Test installed security equipment and systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3037A Test installed security equipment and system. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to test a range of installed security equipment and systems including cable systems, equipment components and programming. It includes selecting and carrying out tests to confirm the integrity, security and safety of equipment and systems. This work applies in extra low voltage environments as defined in Australian Standard AS/NZS 2201.1:2007 Intruder alarm systems – Client’s premises – Design, installation, commissioning and maintenance (AS/NZS 2201).

A person working at this level would be expected to take responsibility for organising and completing tasks assigned to them without close supervision.

Licensing, legislative or certification requirements apply to advising on, supplying, installing, maintaining, monitoring, repairing and servicing security equipment in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Technical

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to test installed security equipment and system.	1.1	Review work instructions to confirm client and site requirements and testing timeframes.
1.2	Review AS/NZS 2201 to understand regulatory requirements associated with testing installed security equipment and systems and apply to work instructions.
1.3	Review and follow workplace policies and procedures including work health and safety when carrying out work tasks.
1.4	Confirm type of security equipment and system to be tested and clarify testing parameters.
2	Plan and organise work tasks.	2.1	Plan and prioritise work tasks allowing sufficient time to meet work instructions.
2.2	Select and organise required materials, tools and equipment including personal protective equipment and check for safe and correct operation.
2.3	Arrange access to installed security equipment and system in consultation with relevant persons.
2.4	Identify hazards in the work area and apply risk control measures.
3	Conduct security equipment and system testing procedures.	3.1	Use safe work practices when working with electronic equipment and cables according to WHS requirements.
3.2	Identify, isolate, tag and test cables according to WHS requirements.
3.3	Remove parts and connections of security equipment and system following approved procedures and store safely to protect against loss or damage.
3.4	Carry out testing procedures following manufacturers’ instructions.
3.5	Check to confirm accuracy and reliability of test data and conduct additional required tests or seek assistance from relevant persons.
3.6	Reassemble security equipment and system to pre-test condition following manufacturers’ instructions.
4	Finalise testing activities and documentation.	4.1	Check security equipment and system to confirm correct operation and conformance with work instructions.
4.2	Complete documentation detailing testing results according to workplace and regulatory requirements.
4.3	Notify work completion to relevant persons.
4.4	Check tools and equipment for faults, wear or damage and rectify or report problems.
4.5	Restore work area to original condition and remove waste caused by work tasks.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret key requirements of:

plans and specifications when locating installed security equipment and systems

Australian standards and manufacturers’ instructions

numeracy skills to interpret multimeter readings when testing security equipment and systems.

Unit Mapping Information

Supersedes and equivalent to CPPSEC3037A Test installed security equipment and system.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC3037 Test installed security equipment and systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3037A Test installed security equipment and system. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by testing security equipment and systems, including one internet protocol (IP) networked system, installed at three different locations.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when testing installed security equipment and systems:

licensing requirements and limits of own authority

privacy requirements

reporting and documentation

requirements for complying with Australian Communications and Media Authority cabling rules

work health and safety

application of AS/NZS 2201.1:2007 Intruder alarm systems – Client’s premises – Design, installation, commissioning and maintenance (AS/NZS 2201) when testing security equipment and systems installed at client premises

cable identification methods and techniques

documentation to be completed when testing security equipment and systems

keypad and control panel types and functions for a range of security equipment and systems

materials, tools and equipment including personal protective equipment (PPE) used when testing security equipment and systems

methods for ensuring IP networked systems and equipment are properly secured

testing parameters and procedures for a range of security equipment and systems:

access control systems

audible and visual warning devices

cameras and monitors

commercial and residential alarm systems

detection devices

electronic and mechanical fire safety and fire locking systems

electronic locks and locking systems

electronic readers

electronic screen equipment

intercoms and control panels

security doors and door controls

types of earthing systems used in electrical installations

types of electrical connections and circuits that may be encountered when testing installed security equipment and systems, and circuit protection requirements

typical hazards encountered when testing security equipment and systems and the control measures for each:

confined spaces

electrical

hazardous materials and chemicals

people in the work area

power tools

vermin

work at heights.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

workplace policies and procedures, work instructions, documentation, security equipment and systems, PPE, tools and materials required to achieve the performance evidence

security equipment and system information to support testing activities

AS/NZS 2201.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC3038 Commission and decommission security equipment and systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3038A Commission and decommission security equipment and system. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to commission and decommission a range of security equipment and systems. Commissioning includes establishing equipment interconnections and parameters, installing software, setting configurations, loading hardware data and testing performance. Decommissioning includes isolating existing services and terminating energy sources. This work applies in extra low voltage environments as defined in Australian Standard AS/NZS 2201.1:2007 Intruder alarm systems – Client’s premises – Design, installation, commissioning and maintenance (AS/NZS 2201).

A person working at this level would be expected to take responsibility for organising and completing tasks assigned to them without close supervision.

Licensing, legislative or certification requirements apply to advising on, supplying, installing, maintaining, monitoring, repairing and servicing security equipment in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Technical

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to commission and decommission security equipment and system.	1.1	Review work instructions to confirm client and site requirements and work timeframes.
1.2	Review AS/NZS 2201 to understand regulatory requirements associated with commissioning and decommissioning security equipment and systems and apply to work instructions.
1.3	Confirm types of security equipment and system to be commissioned and decommissioned and source information to clarify procedures.
1.4	Review and follow workplace policies and procedures including work health and safety when carrying out work tasks.
2	Plan and organise work tasks.	2.1	Plan and prioritise work tasks allowing sufficient time to meet work instructions.
2.2	Select and organise required materials, tools and equipment including personal protective equipment and check for safe and correct operation.
2.3	Arrange access to security equipment and systems for commissioning and decommissioning in consultation with relevant persons.
2.4	Identify hazards in the work area and apply risk control measures.
2.5	Use safe work practices when working with electronic equipment and cables according to WHS requirements.
3	Commission security equipment and system.	3.1	Access security equipment and system and confirm equipment interconnections and parameters.
3.2	Customise security equipment and system to meet work instructions.
3.3	Set non-software configurations and confirm software is installed and hardware data loaded.
3.4	Conduct performance tests and confirm security equipment and system operation meets prescribed parameters and specifications.
3.5	Identify and document malfunctions or deviations from recommended specifications.
3.6	Conduct hand-over of commissioned security equipment and system.
4	Decommission security equipment and system.	4.1	Confirm security system and equipment for decommissioning.
4.2	Isolate existing services in consultation with relevant persons.
4.3	Safely terminate sources of energy according to manufacturers’ instructions and WHS requirements.
4.4	Remove security equipment and system components in consultation with relevant persons.
5	Finalise commissioning and decommissioning activities and documentation.	5.1	Complete documentation detailing commissioning and decommissioning results according to workplace and regulatory requirements.
5.2	Notify work completion to relevant persons.
5.3	Check tools and equipment for faults, wear or damage and rectify or report problems.
5.4	Clean and restore work area, remove waste caused by work tasks and dispose of decommissioned security equipment and system according to workplace requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret key requirements of:

plans and specifications when locating security equipment and systems for commissioning and decommissioning

Australian standards and manufacturers’ instructions

numeracy skills to interpret multimeter readings when testing commissioned security equipment and systems.

Unit Mapping Information

Supersedes and equivalent to CPPSEC3038A Commission and decommission security equipment and system.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC3038 Commission and decommission security equipment and systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3038A Commission and decommission security equipment and system. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by:

commissioning two different types of security equipment and systems

decommissioning two different types of security equipment and systems.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when commissioning and decommissioning security equipment and systems:

licensing requirements and limits of own authority

privacy requirements

reporting and documentation

requirements for complying with Australian Communications and Media Authority cabling rules

work health and safety

application of AS/NZS 2201.1:2007 Intruder alarm systems – Client’s premises – Design, installation, commissioning and maintenance (AS/NZS 2201) when commissioning and decommissioning security equipment and systems installed at client premises

basic carpentry techniques used when commissioning and decommissioning security equipment and systems

cable identification methods and techniques

documentation to be completed when commissioning and decommissioning security equipment and systems

keypad and control panel types and functions for a range of security equipment and systems

materials, tools and equipment including personal protective equipment (PPE) used when commissioning and decommissioning security equipment and systems

methods for ensuring IP networked systems and equipment are properly secured

methods for installing software, setting non-software configurations and confirming hardware data is loaded when commissioning security equipment and systems

procedures for isolating existing services

procedures for safely terminating sources of energy when decommissioning security equipment and systems

soldering and drilling techniques used when commissioning and decommissioning security equipment and systems

testing procedures for commissioning a range of security equipment and systems:

access control systems

audible and visual warning devices

cameras and monitors

commercial and residential alarm systems

detection devices

electronic and mechanical fire safety and fire locking systems

electronic locks and locking systems

electronic readers

electronic screen equipment

intercoms and control panels

security doors and door controls

types and functions of computer software associated with security equipment and systems

types of earthing systems used in electrical installations

types of electrical connections and circuits encountered when commissioning and decommissioning security equipment and systems, and circuit protection requirements

typical hazards encountered when commissioning and decommissioning security equipment and systems and the control measures for each:

confined spaces

electrical

hazardous materials and chemicals

people in the work area

power tools

vermin

work at heights.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

workplace policies and procedures, work instructions, documentation, security equipment and systems, PPE, tools and materials required to achieve the performance evidence

security equipment and system information to support commissioning and decommissioning activities

AS/NZS 2201.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC3039 Diagnose faults in electronic security equipment and systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3039A Identify and diagnose electronic security equipment and system fault. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to diagnose faults in electronic security equipment and systems. It includes applying methodical diagnostic procedures, testing suspected fault scenarios, and assessing test results, historical information and operational data to diagnose faults and recommend options for rectification. This work applies in extra low voltage environments as defined in Australian Standard AS/NZS 2201.1:2007 Intruder alarm systems – Client’s premises – Design, installation, commissioning and maintenance (AS/NZS 2201).

A person working at this level would be expected to take responsibility for organising and completing tasks assigned to them without close supervision.

Licensing, legislative or certification requirements apply to advising on, supplying, installing, maintaining, monitoring, repairing and servicing security equipment in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Technical

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to diagnose electronic security equipment and system faults.	1.1	Review work instructions to confirm client requirements and diagnostic timeframes.
1.2	Review AS/NZS 2201 to understand regulatory requirements associated with diagnosing security equipment and system faults and apply to work instructions.
1.3	Use questioning and active listening to gather information on type of security equipment and system and extent of fault.
1.4	Review and follow workplace policies and procedures including work health and safety when carrying out work tasks.
2	Plan and organise work tasks.	2.1	Plan and prioritise work tasks allowing sufficient time to meet work instructions.
2.2	Select and organise required materials, tools and equipment including personal protective equipment and check for safe and correct operation.
2.3	Arrange access to security equipment and system in consultation with relevant persons.
2.4	Identify hazards in the work area and apply risk control measures.
3	Conduct electronic security equipment and system testing and diagnostic procedures.	3.1	Use safe work practices when working with electronic equipment and cables according to WHS requirements.
3.2	Isolate security equipment and system according to WHS requirements.
3.3	Confirm normal performance of security equipment and system against specification schedules.
3.4	Inspect and check security system components and test operation according to manufacturers’ instructions.
3.5	Methodically apply diagnostic methods using measurements and estimations of system operating parameters.
3.6	Test suspected fault scenarios to identify source of system problems.
3.7	Assess test data, site variables, operational and historical information to support fault diagnosis.
3.8	Diagnose fault or seek assistance from relevant persons to meet work instructions.
4	Recommend options for fault rectification and complete documentation.	4.1	Document diagnosed faults and options for fault rectification that are supported by verifiable data according to workplace and regulatory requirements.
4.2	Check tools and equipment for faults, wear or damage and rectify or report problems.
4.3	Clean and restore work area and remove waste caused by work tasks.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret key requirements of:

plans and specifications to locate equipment and system components

Australian standards and manufacturers’ instructions.

Unit Mapping Information

Supersedes and equivalent to CPPSEC3039A Identify and diagnose electronic security equipment and system fault.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC3039 Diagnose faults in electronic security equipment and systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3039A Identify and diagnose electronic security equipment and system fault. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by conducting testing and diagnostic procedures on two different electronic security equipment and systems to diagnose a minimum of three faults.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when diagnosing faults in electronic security equipment and systems:

licensing requirements and limits of own authority

privacy requirements

reporting and documentation

requirements for complying with Australian Communications and Media Authority cabling rules

work health and safety

application of AS/NZS 2201.1:2007 Intruder alarm systems – Client’s premises – Design, installation, commissioning and maintenance (AS/NZS 2201) when diagnosing security equipment and system faults at client premises

cable identification methods and techniques

documentation to be completed when diagnosing faults in electronic security equipment and systems

keypad and control panel types and functions for a range of electronic security equipment and systems

materials, tools and equipment including personal protective equipment (PPE) used when diagnosing faults in electronic security equipment and systems

methods for ensuring IP networked systems and equipment are properly secured

operational parameters and diagnostic testing procedures for a range of electronic security equipment and systems:

access control systems

audible and visual warning devices

cameras and monitors

commercial and residential alarm systems

detection devices

fire safety and fire locking systems

intercoms and control panels

locks and locking systems

readers

screen equipment

security doors and door controls

operational principles of data transmission networks

types and functions of computer software associated with electronic security equipment and systems

types of earthing systems used in electrical installations

types of electrical connections and circuits encountered when diagnosing faults in electronic security equipment and systems, and circuit protection requirements

typical hazards encountered when diagnosing faults in electronic security equipment and systems and the control measures for each:

confined spaces

electrical

hazardous materials and chemicals

people in the work area

power tools

vermin

work at heights.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

workplace policies and procedures, work instructions, documentation, electronic security equipment and systems, PPE, tools and materials required to achieve the performance evidence

security equipment and system information to support diagnostic activities

AS/NZS 2201.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC3040 Coordinate installation of security equipment and systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3040A Plan and coordinate installation of security equipment and system. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to plan, schedule and supervise the installation of a range of security equipment and systems. It includes monitoring installation operations against work schedules, identifying and agreeing contingencies and variations to installation plans, and inspecting commissioning and test results to confirm equipment and systems are operational and comply with client requirements.

A person working at this level would be expected to take responsibility for organising and completing tasks assigned to them without close supervision.

Licensing, legislative or certification requirements apply to advising on, supplying, installing, maintaining, monitoring, repairing and servicing security equipment in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Technical

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and schedule installation of security equipment and system.	1.1	Review work instructions to confirm client requirements and installation timeframes.
1.2	Identify type of security equipment and system to be installed and organise resources needed to carry out installation.
1.3	Confirm installation site access requirements in consultation with relevant persons.
1.4	Schedule installation work within required timeframes and notify relevant persons.
1.5	Review and follow workplace policies and procedures including work health and safety when carrying out work tasks.
2	Organise security equipment and system installation.	2.1	Authorise commencement of installation work according to workplace requirements.
2.2	Monitor installation work against schedules and WHS requirements to ensure safe completion within agreed timeframes.
2.3	Identify issues and contingency requirements and agree variations to installation in consultation with relevant persons.
2.4	Adjust installation plan and communicate changes to relevant persons.
3	Check and document security equipment and system installation.	3.1	Receive notification of completed installation work and check activity against installation plan.
3.2	Select, check and use required personal protective equipment according to workplace requirements.
3.3	Visually inspect completed work to confirm installed equipment and system complies with client requirements and work instructions.
3.4	Inspect commissioning and test results against system performance specifications and report identified performance faults, errors or omissions.
3.5	Complete and securely store documentation associated with installation operation.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret key requirements of:

plans and specifications when checking security equipment and system installations

manufacturers’ instructions

numeracy skills to schedule and sequence work completion within agreed timeframes.

Unit Mapping Information

Supersedes and equivalent to CPPSEC3040A Plan and coordinate installation of security equipment and system.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC3040 Coordinate installation of security equipment and systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3040A Plan and coordinate installation of security equipment and system. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by coordinating the installation of three different security equipment and systems to meet client requirements.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when coordinating the installation of security equipment and systems:

health and safety including personal protective equipment (PPE)

contingency factors that may arise when installing security equipment and systems

documentation to be completed when coordinating security equipment and system installations

functions and operational parameters for a range of security equipment and systems:

access control systems

audible and visual warning devices

cameras and monitors

commercial and residential alarm systems

detection devices

electronic and mechanical fire safety and fire locking systems

electronic locks and locking systems

electronic readers

electronic screen equipment

intercoms and control panels

security doors and door controls

installation methods and procedures for a range of security equipment and systems

methods for identifying performance faults, errors or omissions when comparing commissioning and test results against system performance specifications

methods for supervising and checking work progress against installation plans and schedules

resource requirements for the installation of security equipment and systems

scheduling methods

typical hazards encountered when installing and inspecting security equipment and systems and the control measures for each:

confined spaces

electrical

hazardous materials and chemicals

people in the work area

power tools

vermin

work at heights.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

workplace policies and procedures, work instructions, documentation and PPE for security equipment and system installations required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC3041 Conduct routine service of security equipment and systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3041A Maintain and service security equipment and system. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to conduct routine servicing to maintain a range of security equipment and systems. It includes identifying damage, obstructions or component wear, diagnosing common faults and making appropriate adjustments to ensure the correct operation of security equipment and systems. This work applies in extra low voltage environments as defined in Australian Standard AS/NZS 2201.1:2007 Intruder alarm systems – Client’s premises – Design, installation, commissioning and maintenance (AS/NZS 2201).

A person working at this level would be expected to take responsibility for organising and completing tasks assigned to them without close supervision.

Licensing, legislative or certification requirements apply to advising on, supplying, installing, maintaining, monitoring, repairing and servicing security equipment in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Technical

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to service security equipment and systems.	1.1	Review work instructions to confirm client and site requirements and routine service timeframes.
1.2	Review AS/NZS 2201 to understand regulatory requirements associated with servicing security equipment and systems and apply to work instructions.
1.3	Confirm type of security equipment and system to be serviced in consultation with relevant persons.
1.4	Review and follow workplace policies and procedures including work health and safety (WHS) when carrying out work tasks.
2	Plan and organise work tasks.	2.1	Plan and prioritise work tasks allowing sufficient time to meet work instructions.
2.2	Select and organise required materials, tools and equipment including personal protective equipment and check for safe and correct operation.
2.3	Arrange access to security equipment and system in consultation with relevant persons.
2.4	Identify hazards in the work area and apply risk control measures.
3	Carry out routine service procedures on security equipment and system.	3.1	Use safe work practices when working with electronic equipment and cables according to WHS requirements.
3.2	Access security equipment and system requiring servicing with minimal disruption to services and others in the work area.
3.3	Inspect and check security equipment and system to identify damage, obstruction or component wear.
3.4	Perform routine service procedures on security equipment and system following manufacturers’ instructions.
3.5	Conduct permitted repairs to ensure correct operation of security equipment and system following manufacturers’ instructions.
3.6	Identify complex fault or repair requirements and report to relevant persons for specialist attention.
4	Finalise routine service and complete documentation.	4.1	Reinstate security equipment and system and confirm correct operation and connections.
4.2	Notify completion of work to relevant persons.
4.3	Complete routine service documentation detailing service procedures, repairs undertaken and identified faults according to workplace and regulatory requirements.
4.4	Check tools and equipment for faults, wear or damage and rectify or report problems.
4.5	Restore work area to original condition and remove waste caused by routine service tasks.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret key requirements of:

plans and specifications when locating security equipment and systems requiring servicing

Australian standards and manufacturers’ instructions

numeracy skills to:

measure and calculate volumes, consumption and servicing requirements

read and interpret a multimeter.

Unit Mapping Information

Supersedes and equivalent to CPPSEC3041A Maintain and service security equipment and system.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC3041 Conduct routine service of security equipment and systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3041A Maintain and service security equipment and system. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by conducting routine servicing of three different types of security equipment and systems, one of which must be an internet protocol (IP) networked installation.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when conducting routine servicing of security equipment and systems:

licensing requirements and limits of own authority

privacy requirements

reporting and documentation

requirements for complying with Australian Communications and Media Authority cabling rules

work health and safety

application of AS/NZS 2201.1:2007 Intruder alarm systems – Client’s premises – Design, installation, commissioning and maintenance (AS/NZS 2201) when servicing security equipment and systems

cable identification, termination and connection procedures associated with repairing installed security equipment and systems

documentation to be completed when conducting routine servicing of security equipment and systems to ensure compliance with licensing and warranty requirements

maintenance schedule requirements for security equipment and systems

methods for reinstating IP networked systems and equipment and ensuring they are properly secured

routine service procedures for a range of security equipment and systems and repairs permitted within scope of own role, authority and competence

security equipment calibration requirements

techniques for recognising routine and complex faults in security equipment and systems

tests to confirm security equipment and system functionality

tools and equipment including personal protective equipment (PPE) used when routinely servicing security equipment and systems

types, functions and features of a range of security equipment and systems:

access control systems

audible and visual warning devices

cameras and monitors

commercial and residential alarm systems

detection devices

electronic and mechanical fire safety and fire locking systems

electronic locks and locking systems

electronic readers

electronic screen equipment

intercoms and control panels

security doors and door controls

types of earthing systems used in electrical installations

typical hazards encountered when conducting routine servicing of security equipment and systems and the control measures for each:

confined spaces

electrical

hazardous materials and chemicals

hidden utilities

people in the work area

power tools

vermin.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

workplace policies and procedures, work instructions, documentation, security equipment and systems, PPE and tools required to achieve the performance evidence

manufacturers’ instructions for equipment to be serviced

AS/NZS 2201.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC3042 Diagnose faults in video surveillance systems and equipment

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3042A Identify and diagnose CCTV equipment and system fault. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to diagnose faults in video surveillance systems (VSS) and equipment. VSS is a surveillance system capable of capturing images and videos that can be compressed, stored or sent over communications networks, and includes closed circuit television (CCTV) and audio systems. The unit includes applying methodical diagnostic procedures, testing suspected fault scenarios, and assessing test results, historical information and operational data to diagnose faults and recommend options for rectification. This work applies in extra low voltage environments as defined in Australian Standard AS/NZS 2201.1:2007 Intruder alarm systems - Client’s premises - Design, installation, commissioning and maintenance (AS/NZS 2201).

A person working at this level would be expected to take responsibility for organising and completing tasks assigned to them without close supervision.

Licensing, legislative or certification requirements apply to advising on, supplying, installing, maintaining, monitoring, repairing and servicing security equipment in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Technical

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to diagnose VSS and equipment faults.	1.1	Review work instructions to confirm client requirements and diagnostic timeframes.
1.2	Review AS/NZS 2201 to understand regulatory requirements associated with diagnosing VSS and equipment faults and apply to work instructions.
1.3	Use questioning and active listening to gather information on type of VSS and equipment and extent of fault.
1.4	Review and follow workplace policies and procedures including work health and safety (WHS) when carrying out work tasks.
2	Plan and organise work tasks.	2.1	Plan and prioritise work tasks allowing sufficient time to meet work instructions.
2.2	Select and organise required materials, tools and equipment including personal protective equipment and check for safe and correct operation.
2.3	Arrange access to VSS and equipment in consultation with relevant persons.
2.4	Identify hazards in the work area and apply risk control measures.
3	Conduct VSS and equipment testing and diagnostic procedures.	3.1	Use safe work practices when working with electronic equipment and cables according to WHS requirements.
3.2	Isolate VSS and equipment according to WHS requirements.
3.3	Confirm normal performance of VSS and equipment against specification schedules.
3.4	Inspect and check VSS and equipment components and test operation according to manufacturers’ instructions.
3.5	Methodically apply diagnostic methods using measurements and estimations of VSS and equipment operating parameters.
3.6	Test suspected fault scenarios to identify source of system problems.
3.7	Assess test data, site variables, operational and historical information to support fault diagnosis.
3.8	Diagnose fault or seek assistance from relevant persons to meet work instructions.
4	Recommend options for fault rectification and complete documentation.	4.1	Document diagnosed faults and options for fault rectification that are supported by verifiable data according to workplace and regulatory requirements.
4.2	Check tools and equipment for faults, wear or damage and rectify or report problems.
4.3	Clean and restore work area and remove waste caused by work tasks.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret key requirements of:

circuit diagrams

plans and specifications when locating system and equipment components

Australian standards and manufacturers’ instructions.

Unit Mapping Information

Supersedes and equivalent to CPPSEC3042A Identify and diagnose CCTV equipment and system fault.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC3042 Diagnose faults in video surveillance systems and equipment

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3042A Identify and diagnose CCTV equipment and system fault. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by conducting testing and diagnostic procedures on two different video surveillance systems (VSS) and equipment to diagnose a minimum of three faults.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when diagnosing faults in VSS and equipment:

licensing requirements and limits of own authority

privacy requirements

reporting and documentation

requirements for complying with Australian Communications and Media Authority cabling rules

work health and safety

application of AS/NZS 2201.1:2007 Intruder alarm systems – Client’s premises – Design, installation, commissioning and maintenance (AS/NZS 2201) when diagnosing security equipment and system faults at client premises

cable identification methods and techniques

documentation to be completed when diagnosing faults in VSS and equipment

keypad and control panel types and functions for a range of VSS and equipment

materials, tools and equipment including personal protective equipment (PPE) used when diagnosing faults in VSS and equipment

methods for ensuring IP networked systems and equipment are properly secured

operational parameters and diagnostic testing procedures for a range of VSS and equipment:

audio systems

cameras:

pan-tilt-zoom and infra-red sensitive

image presentation:

display type, real-time surveillance, resolution and number of images

recording:

image compression, frame rates, resolution, storage capacity, basic metadata, playback and image export

system integration

operational principles of data transmission networks

types and functions of computer software associated with VSS and equipment

types of earthing systems used in electrical installations

types of electrical connections and circuits encountered when diagnosing faults in VSS and equipment, and circuit protection requirements

typical hazards encountered when diagnosing faults in VSS and equipment and the control measures for each:

confined spaces

electrical

hazardous materials and chemicals

people in the work area

power tools

vermin

work at heights.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

workplace policies and procedures, work instructions, documentation, VSS and equipment, PPE, tools and materials required to achieve the performance evidence

VSS and equipment information to support diagnostic activities

AS/NZS 2201.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC3043 Establish and test electronic monitoring parameters for security equipment and systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3043A Establish and set up electronic monitoring parameters. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to formulate, test and evaluate electronic monitoring parameters for a range of security equipment and systems. It includes designing templates to support monitoring parameters, and conducting tests to evaluate monitoring performance and functions, signals and data and identify errors or deviations in transmitted data.

A person working at this level would be expected to take responsibility for organising and completing tasks assigned to them without close supervision.

Licensing, legislative or certification requirements apply to advising on, supplying, installing, maintaining, monitoring, repairing and servicing security equipment in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Technical

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Determine monitoring parameters.	1.1	Review work instructions to confirm electronic monitoring requirements and timeframes.
1.2	Review and follow workplace policies and procedures including work health and safety when carrying out work tasks.
1.3	Inspect security equipment and system and confirm monitoring functions and capabilities.
1.4	Formulate monitoring parameters to meet monitoring capabilities of security equipment and system and monitoring station.
1.5	Obtain and review information required to establish monitoring parameters and clarify issues with relevant persons.
2	Test monitoring parameters.	2.1	Design template to support monitoring parameters and enter data in the correct format and style.
2.2	Cross-check and verify entered data against established monitoring parameters.
2.3	Identify testing procedures to evaluate monitoring performance and functions.
2.4	Conduct required tests to check monitoring performance and functions, signals and data while maintaining communication with relevant persons.
3	Evaluate and document test results.	3.1	Accurately interpret transmitted test data and compare against test requirements to evaluate monitoring performance and functions.
3.2	Identify errors or deviations from specifications and report to relevant persons.
3.3	Accurately complete documentation incorporating details of established parameters, test results and identified errors or deviations according to workplace requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret written and diagrammatic technical instructions when testing equipment operation

numeracy skills to interpret numerical codes and specifications when establishing system parameters.

Unit Mapping Information

Supersedes and equivalent to CPPSEC3043A Establish and set up electronic monitoring parameters.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC3043 Establish and test electronic monitoring parameters for security equipment and systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3043A Establish and set up electronic monitoring parameters. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by establishing and testing electronic monitoring parameters for two different security equipment and systems.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when establishing and testing monitoring parameters for security equipment and systems:

documentation and reporting

licensing requirements and limits of own authority

privacy requirements

work health and safety

common electronic monitoring equipment and system configurations and programs

common faults and malfunctions in security equipment and systems used for electronic monitoring

common keypad and control panel types and functions associated with electronic security systems and equipment

computer software and software templates used for monitoring functions in security systems

key considerations when formulating monitoring parameters:

alarms

functions monitored

levels of access and access times

levels of integrity of systems

passwords and codes

recording functions

response requirements

documentation to be completed when establishing and testing monitoring parameters for security equipment and systems

methods for interpreting transmitted test data and comparing against test requirements to evaluate monitoring performance and functions

methods for testing and evaluating performance and functions of a range of electronic monitoring equipment and systems and identifying errors or deviations

operating principles and functions of a range of electronic monitoring equipment and systems

procedures for testing monitoring parameters

software templates for electronic security equipment and systems

types and operation of computer software used for monitoring functions.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

workplace policies and procedures, computer, software, electronic security equipment and systems and associated documentation required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC3044 Conduct routine service of electronic locks and locking systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3044A Maintain and repair mechanical lock and locking system. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to conduct routine servicing to maintain a range of electronic locks and locking systems. It includes identifying damage, friction, sticking or component wear, and making required repairs to ensure the correct operation of electronic locks and locking systems.

A person working at this level would be expected to take responsibility for organising and completing tasks assigned to them without close supervision.

Licensing, legislative or certification requirements apply to advising on, supplying, installing, maintaining, monitoring, repairing and servicing security equipment in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Technical

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to service electronic locks and locking systems.	1.1	Review work instructions to confirm client and site requirements and routine service timeframes.
1.2	Confirm type of electronic lock and locking system to be serviced and specific maintenance requirements in consultation with relevant persons.
1.3	Review and follow workplace policies and procedures including work health and safety (WHS) when carrying out work tasks.
2	Plan and organise work tasks.	2.1	Plan and prioritise work tasks allowing sufficient time to meet work instructions.
2.2	Select and organise required materials, tools and equipment including personal protective equipment and check for safe and correct operation.
2.3	Arrange access to electronic lock and locking system in consultation with relevant persons.
2.4	Identify hazards in the work area and apply risk control measures.
3	Carry out routine service procedures on electronic lock and locking system.	3.1	Use safe work practices when conducting routine service procedures according to WHS requirements.
3.2	Access electronic lock and locking system requiring servicing with minimal disruption to services and others in the work area.
3.3	Inspect and check electronic lock and locking system to identify damage, friction, sticking or component wear.
3.4	Perform routine service procedures on electronic lock and locking system following manufacturers’ instructions and WHS requirements.
3.5	Identify and adjust common faults and replace worn keys to ensure correct operation of electronic lock and locking system.
3.6	Identify complex fault or repair requirements and report to relevant persons for specialist attention.
4	Finalise routine service and complete documentation.	4.1	Check serviced lock and locking system and confirm correct operation.
4.2	Notify completion of work to relevant persons.
4.3	Complete routine service documentation detailing service procedures, repairs undertaken and identified faults according to workplace requirements.
4.4	Check tools and equipment for faults, wear or damage and rectify or report problems.
4.5	Restore work area to original condition and remove waste caused by routine service tasks.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret key requirements of:

plans and specifications when locating electronic locks and locking systems requiring servicing

manufacturers’ instructions

numeracy skills to:

measure and calculate volumes, consumption and servicing requirements

read and interpret a multimeter.

Unit Mapping Information

Supersedes and equivalent to CPPSEC3044A Maintain and repair mechanical lock and locking system.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC3044 Conduct routine service of electronic locks and locking systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3044A Maintain and repair mechanical lock and locking system. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by conducting routine servicing of three different electronic locks and locking systems and complete routine service documentation.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when conducting routine servicing of electronic locks and locking systems:

licensing requirements and limits of own authority

privacy requirements

reporting and documentation

requirements for complying with Australian Communications and Media Authority cabling rules

work health and safety

documentation to be completed when conducting routine servicing of electronic locks and locking systems to ensure compliance with licensing and warranty requirements

maintenance procedures for a range of electronic locks and locking systems and repairs permitted within scope of own role, authority and competence

procedures for disassembling and reassembling electronic locks and locking systems

signs of damage, friction, sticking and component wear and worn keys associated with electronic locks and locking systems

techniques for recognising routine and complex faults and malfunctions in a range of electronic locks and locking systems

tools and equipment including personal protective equipment (PPE) used when conducting routine servicing of electronic locks and locking systems

types, features and operating principles of a range of electronic locks and locking systems

typical hazards encountered when conducting routine servicing of electronic locks and locking systems and the control measures for each:

confined spaces

electrical

hazardous materials and chemicals

hidden utilities

people in the work area

power tools

vermin.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

workplace policies and procedures, work instructions, documentation, electronic locks and locking systems, PPE and tools required to achieve the performance evidence

manufacturers’ instructions for locks and locking systems to be serviced.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC3045 Assess security equipment and systems to specify required modifications

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3045A Determine security equipment and system modifications. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to assess security equipment and systems to specify modifications required to meet changed operational requirements. It includes assessing security equipment and system functions and capabilities, proposing feasible modifications and adjusting system schematics, specifications and configurations accordingly.

A person working at this level would be expected to take responsibility for organising and completing tasks assigned to them without close supervision.

Licensing, legislative or certification requirements apply to advising on, supplying, installing, maintaining, monitoring, repairing and servicing security equipment in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Technical

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Assess security equipment and system functions and capabilities.	1.1	Review work instructions to confirm client objectives, timeframes and budget constraints for security equipment and system modifications.
1.2	Review and follow workplace policies and procedures including work health and safety (WHS) when carrying out work tasks.
1.3	Review security equipment and system specifications and standards to clarify normal operational functions and performance parameters.
1.4	Review historical information and operational data for security equipment and system to clarify current operational functions and capabilities.
1.5	Review security equipment and system specifications to identify modification capabilities according to manufacturers’ instructions.
2	Formulate security equipment and system modifications.	2.1	Conduct research to identify design concepts and options for security equipment and system to meet changed operational requirements.
2.2	Evaluate identified options and select preferred modifications to satisfy client requirements.
2.3	Adjust security equipment and system schematics, specifications and configurations to clearly and accurately detail planned modifications.
2.4	Check proposed modifications and confirm compliance with legislative requirements.
3	Document recommended security equipment and system modifications.	3.1	Use information technology to clearly and accurately document recommended security equipment and system modifications within agreed timeframes.
3.2	Seek feedback on recommendations and make required adjustments to obtain client acceptance of proposed modifications.
3.3	Complete and securely store documentation in a manner that facilitates future retrieval and maintains confidentiality according to workplace and regulatory requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to use questioning and active listening when seeking feedback from clients

reading skills to interpret key requirements of:

drawing and drafting symbols

plans, drawings and specifications in diagrammatic and schematic formats

Australian standards and manufacturers’ instructions

writing skills to draw plans and schematics when adjusting specifications and configurations.

Unit Mapping Information

Supersedes and equivalent to CPPSEC3045A Determine security equipment and system modifications.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC3045 Assess security equipment and systems to specify required modifications

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3045A Determine security equipment and system modifications. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by specifying required modifications to meet changed operational requirements of three different types of security equipment and systems.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when specifying modifications to security equipment and systems:

licensing requirements and limits of own authority

privacy requirements

reporting

work health and safety

configuration options for a range of security equipment and systems

considerations to ensure protection of IP networked security systems and equipment when specifying modifications

documentation to be completed when specifying modifications to security equipment and systems

materials, tools and equipment used when specifying modifications to security equipment and systems

methods for evaluating design options when selecting preferred modifications

principles of security system design, specifications and configurations

principles of security system programming and configuration

sources of historical information and operational data used when assessing functions and capabilities of security equipment and systems

techniques for drawing and drafting used when specifying modifications to security equipment and systems

types and functions of a range of security equipment and systems.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

workplace policies and procedures, work instructions, documentation, equipment, tools and materials and security equipment and system information required to achieve the performance evidence

information technologies to source and present information to support work tasks.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC3046 Develop security system configurations and specifications for client sites

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3046A Configure a security system. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to develop security system specifications and configurations to meet the requirements of different client sites. It includes assessing sites and security risk factors to select security system design options and develop specifications for equipment configurations and placement. This work applies in extra low voltage environments as defined in Australian Standard AS/NZS 2201.1:2007 Intruder alarm systems – Client’s premises – Design, installation, commissioning and maintenance (AS/NZS 2201).

A person working at this level would be expected to take responsibility for organising and completing tasks assigned to them without close supervision.

Licensing, legislative or certification requirements apply to advising on, supplying, installing, maintaining, monitoring, repairing and servicing security equipment in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Technical

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare for work.	1.1	Review work instructions to confirm client requirements, site location and work timeframes.
1.2	Plan and prioritise work tasks allowing sufficient time to meet work instructions.
1.3	Review AS/NZS 2201 to understand regulatory requirements associated with installing security equipment and systems and apply to work instructions.
1.4	Arrange access to work site in consultation with relevant persons.
1.5	Select and organise required materials, tools and equipment including personal protective equipment and check for safe and correct operation.
1.6	Review and follow workplace policies and procedures including work health and safety (WHS) when carrying out work tasks.
2	Assess client and site requirements.	2.1	Identify hazards in the work area and apply risk control measures.
2.2	Conduct a detailed site assessment.
2.3	Identify and assess site security risk factors.
2.4	Record results of site assessment and identified security risk factors.
3	Formulate security system specifications and configurations.	3.1	Evaluate design options and select preferred security system configurations to meet site and client requirements.
3.2	Prepare schematics and specifications that accurately detail installation requirements to enable accurate costings to be calculated.
3.3	Select and calculate security equipment and material types and quantities to best meet system specifications.
3.4	Check to verify security system specifications, configurations, placement and positioning comply with legal requirements.
3.5	Seek information and assistance from relevant persons to finalise security system specifications and configurations within agreed timeframes.
4	Document and finalise security system specifications and configurations.	4.1	Use information technology to clearly and accurately document security system specifications and configuration recommendations according to workplace requirements.
4.2	Seek feedback on recommendations and make required adjustments to obtain client acceptance of proposed security system specifications and configurations.
4.3	Complete and securely store documentation in a manner that facilitates future retrieval and maintains confidentiality according to workplace and regulatory requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to use questioning and active listening when seeking feedback from clients

reading skills to interpret key requirements of:

drawing and drafting symbols

plans, drawings and specifications in diagrammatic and schematic formats

Australian standards and manufacturers’ instructions

writing skills to draw plans and schematics when configuring security systems.

Unit Mapping Information

Supersedes and equivalent to CPPSEC3046A Configure a security system.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC3046 Develop security system configurations and specifications for client sites

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3046A Configure a security system. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by developing security system configurations and specifications to meet the requirements of three different client sites.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when developing security system specifications and configurations:

licensing requirements and limits of own authority

privacy requirements

reporting

requirements for complying with Australian Communications and Media Authority cabling rules

work health and safety

application of AS/NZS 2201.1:2007 Intruder alarm systems – Client’s premises – Design, installation, commissioning and maintenance (AS/NZS 2201) when programming and configuring security equipment and systems at client premises

configuration options for a range of security equipment and systems

documentation to be completed when developing security system specifications and configurations

installation considerations to ensure protection of IP networked security systems and equipment

materials, tools and equipment including personal protective equipment (PPE) used when specifying and configuring security systems and assessing client sites

principles of security system design, specifications and configurations

principles of security system programming and configuring

requirements for installing different security equipment and systems at client sites

techniques for drawing and drafting used when specifying and configuring security system installations

types and functions of a range of security equipment and systems

types of security risk factors associated with client sites

typical hazards encountered when assessing client sites and the control measures for each:

confined spaces

electrical

hazardous materials and chemicals

people in the work area

vermin.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

workplace policies and procedures, work instructions, documentation, PPE, equipment and technologies, tools and materials required to achieve the performance evidence

security equipment and system and client site information required to achieve the performance evidence

AS/NZS 2201.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC3047 Provide estimate and quote on security system installations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3047A Provide estimate and quote on security system. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to provide written estimates and quotes on security system installations. It includes assessing client security requirements and specifications, inspecting installation sites to identify problems impacting the installation, obtaining quotes from suppliers, and sourcing and costing equipment, labour and materials.

A person working at this level would be expected to take responsibility for organising and completing tasks assigned to them without close supervision.

Licensing, legislative or certification requirements apply to advising on, supplying, installing, maintaining, monitoring, repairing and servicing security equipment in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Technical

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Confirm compliance requirements and client security needs.	1.1	Review work instructions and documentation to confirm client requirements, security system installation specifications and timeframes for estimate and quote.
1.2	Review and comply with workplace policies and procedures and relevant regulatory requirements when providing estimate and quote for security system installation.
1.3	Consult with client to confirm security needs and expectations.
1.4	Identify security system type and requirements for installation to meet client needs.
1.5	Confirm capacity to provide required security system according to workplace requirements.
2	Obtain quotations and source installation resources.	2.1	Review workplace rate schedules to establish pricing information for security system installation.
2.2	Source quotations for installation equipment, labour and materials ensuring fair comparisons between suppliers.
2.3	Consult with preferred supplier to confirm resource availability and delivery date to meet client requirements.
2.4	Inspect installation site to identify factors impacting installation and apply contingencies to address problems and meet client requirements.
2.5	Calculate cost of security system installation and check to confirm accuracy.
3	Finalise quotation for security system installation.	3.1	Prepare and present written quotation to client within agreed timeframes.
3.2	Negotiate with client to agree required changes or variations and finalise quotation.
3.3	Create client file and store documentation in a manner that facilitates future retrieval and maintains confidentiality according to workplace and regulatory requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret key requirements of:

plans and drawings when assessing equipment specifications

technical product specifications in written and diagrammatic formats

numeracy skills to:

accurately calculate estimates and quotations to return a profit where possible

compare prices obtained from different suppliers.

Unit Mapping Information

Supersedes and equivalent to CPPSEC3047A Provide estimate and quote on security system.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC3047 Provide estimate and quote on security system installations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC3047A Provide estimate and quote on security system. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by documenting written quotations for the supply and installation of security systems to meet the differing needs of three clients.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when providing estimates and quotes on security system installations:

client service standards

legislative, regulatory and contractual obligations associated with providing quotes for the supply and installation of security equipment and systems

licensing requirements and limits of own authority

privacy requirements

reporting and documentation

work health and safety

calculation methods used to compare prices and estimate costs and return a profit on supply and installation of security systems

content and format requirements for preparing written estimates and quotes

how to safeguard confidential client information

methods for assessing client sites and surrounds to identify problems impacting the installation of security systems

methods for ensuring fair supplier comparisons

methods for gaining permission to access client sites and persons authorised to grant permission

potential suppliers of equipment, labour and materials for security systems installations

types and functions of a range of security equipment and systems

ways that social and cultural differences may be expressed.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

workplace policies and procedures, equipment and technologies, client instructions and documentation, and supplier and product information required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC3053 Implement measures to secure IP networked security equipment and systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. New unit.

Application

This unit specifies the skills and knowledge required to implement measures to secure internet protocol (IP) networked security equipment and systems to protect physical security systems from cyber threats. It includes confirming existing network arrangements, checking firewalls, network controls and protection levels, identifying vulnerabilities to cyber threats and implementing required controls to secure IP networked systems.

The unit is suitable for those with basic skills and knowledge undertaking routine work tasks under the direction of more experienced workers.

Licensing, legislative or certification requirements apply to advising on, supplying, installing, maintaining, monitoring, repairing and servicing security equipment in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Technical

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Confirm security equipment and system network arrangements.	1.1	Review work instructions to confirm client requirements and equipment location and clarify issues with relevant persons.
1.2	Review and comply with workplace policies and procedures and key regulatory requirements when carrying out work tasks.
1.3	Inspect security equipment and system to clarify operational parameters and locate control panels and software.
1.4	Obtain authorisations and information required to access IP network and system configurations.
2	Identify vulnerabilities and secure IP networked equipment and system.	2.1	Access IP network and system configurations for security equipment and system.
2.2	Use network testing and monitoring tools and commands to check network connectivity and continuity and identify anomalies.
2.3	Check firewalls and network controls and make required updates.
2.4	Assess system protection levels to identify vulnerabilities to cyber threat.
2.5	Check authentications, encryptions and supervision levels and make required changes to improve system protections.
2.6	Perform software upgrades to install latest definitions.
2.7	Complete work tasks and check to ensure IP networked security equipment and system is operating correctly.
3	Report results and complete documentation.	3.1	Notify work completion to relevant persons.
3.2	Complete documentation detailing actions taken to secure IP networked security equipment and system according to workplace and regulatory requirements.
3.3	Report identified cyber vulnerabilities and required remedial actions for specialist attention.
3.4	Restore work area to original condition and remove waste caused by work tasks.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret key requirements of schematics and manufacturers’ instructions for security equipment, systems and software

numeracy skills to perform calculations in binary and hexadecimal number systems.

Unit Mapping Information

No equivalent unit.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC3053 Implement measures to secure IP networked security equipment and systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. New unit.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by implementing measures to secure two different types of internet protocol (IP) networked security equipment and systems and identifying at least two vulnerabilities to cyber threat for each system.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when implementing measures to secure IP networked security equipment and systems:

licensing requirements and limits of own authority

privacy requirements

reporting

requirements for complying with Australian Communications Authority cabling standards

work health and safety

common computer commands used to verify and manage IP and network performance

common cyber threats attributed to IP networked security equipment and systems and solutions

common ways that physical security systems can be breached by hackers:

monitoring protected areas and information through video surveillance systems

removing records from the security management system

taking control of locking and monitoring systems

turning off security systems

documentation to be completed when implementing measures to secure IP networked security equipment and systems

fundamentals of routers, switches, firewalls and wireless access points

fundamentals of scripting language

internet of things (IOT) devices and common security issues relating to IOT devices

meaning of multiple form factor authentication

principles of security system networking and integration including IP addresses and devices

physical security system designs and configurations that offer security from cyber threats including multiple levels of protection:

authentication

encryption

supervision

techniques for ensuring IP networked systems and equipment are properly secured

types of network testing and monitoring tools and commands used to check network connectivity and continuity

ways that physical security systems become vulnerable to cyber threats

wireless technologies commonly found in modern security systems.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

workplace policies and procedures, work instructions, documentation, IP networked security equipment, tools and software required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC4001 Manage work health and safety in the security work environment

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC4001A Manage a safe workplace in the security industry. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to manage work health and safety in the security work environment. It includes facilitating WHS awareness, legislative compliance and consultation, monitoring compliance with risk control procedures, and planning and implementing WHS training for individuals and teams.

This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.

Legislative, regulatory or certification requirements apply in some states and territories to the provision of advice on security solutions, strategies, protocols and procedures. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Security/Risk management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Facilitate WHS awareness and compliance.	1.1	Access and interpret key requirements of legislation, regulations and workplace policies and procedures, including work health and safety (WHS), and apply to security operations to ensure compliance.
1.2	Access security industry networks to source WHS information and maintain awareness of current WHS practices and changed regulatory requirements.
1.3	Disseminate WHS policies, procedures and information throughout the workplace to facilitate WHS awareness and compliance with legal rights and responsibilities.
1.4	Explain WHS policies and procedures to the work group to support compliance with legislative and regulatory requirements.
2	Facilitate WHS consultation, cooperation and communication.	2.1	Arrange WHS consultation activities to exchange information on WHS issues and compliance.
2.2	Monitor WHS activities to ensure work group members cooperate in WHS management.
2.3	Consult with work group members to identify WHS issues and implement prompt response actions.
2.4	Update policies and procedures to address WHS issues raised through consultation and promptly disseminate revised information.
3	Monitor compliance with risk control processes.	3.1	Implement hazard identification procedures in the security work environment and monitor reporting processes to confirm compliance.
3.2	Implement procedures to control security risks and monitor correct use of the hierarchy of controls by individuals and teams.
3.3	Identify and address procedural inadequacies associated with hazard identification and risk control.
4	Implement WHS training.	4.1	Develop and document a WHS training plan to meet individual and team training needs in consultation with relevant persons.
4.2	Review WHS training processes and materials and make required adjustments to ensure relevance and capacity to meet individual and team WHS learning needs.
4.3	Source and implement WHS training opportunities and monitor achievement against the plan.
4.4	Update the training plan to respond to changes in the work group or WHS policies, procedures or legislative requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to use clear explanations, active listening and questioning skills to convey and clarify WHS information

writing skills to prepare succinct and logically structured policies, procedures and training plans.

Unit Mapping Information

Supersedes and equivalent to CPPSEC4001A Manage a safe workplace in the security industry.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC4001 Manage work health and safety in the security work environment

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC4001A Manage a safe workplace in the security industry. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by managing work health and safety (WHS) in the security work environment including:

developing WHS policies and procedures associated with:

security at a mass gathering

security response in the event of an active threat

arrange a minimum of two WHS consultation activities with at least two participants at each

develop and document a training plan that meets the WHS training needs of two individuals and one security team.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when managing WHS in the security work environment:

anti-discrimination and diversity

counter terrorism

legal rights and responsibilities of employers, supervisors and employees associated with WHS and duty of care

licensing requirements in the security industry

reporting and documentation

use of force

WHS legislation, regulations and codes of conduct in the jurisdiction of operation

consultative processes that can facilitate WHS awareness and information exchange

procedures for communicating and collaborating with emergency services

process of dynamic risk assessment and application of risk management using the hierarchy of controls

purpose of Australia’s Strategy for Protecting Crowded Places from Terrorism and understanding of:

definition of crowded places

key security issues for crowded places

objectives, characteristics and identification of active armed offenders

definition of hostile vehicles and methods of attack

signs of chemical weapons attack and recommend response

general features of improvised explosive devices and recommended incident response

typical security workplace hazards, risks and emergency situations and the control measures for each

ways that social and cultural differences may be expressed

WHS implications for workgroup arising from the National Guidelines for the Protection of Places of Mass gathering from Terrorism

WHS training opportunities and basics of adult learning styles.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

legislation, regulations and codes of practice that apply to WHS management in the security industry and jurisdiction of operation

information technologies and resources required to achieve the performance evidence

Australia’s Strategy for Protecting Crowded Places from Terrorism

National Guidelines for the Protection of Places of Mass gathering from Terrorism.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC4003 Assess and advise on client security needs

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent CPPSEC4003A Advise on security needs. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to assess the security needs of clients and provide documented advice on products and services to meet those needs. It includes conducting a security risk assessment of the client’s specific circumstances and operating environment and evaluating client satisfaction to improve service provision.

This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.

Legislative, regulatory or certification requirements apply in some states and territories to the provision of advice on security solutions, strategies, protocols and procedures. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Security/Risk management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Assess client security needs.	1.1	Access and interpret key requirements of legislation, regulations and workplace policies and procedures and apply to work instructions to ensure compliance.
1.2	Consult with client to confirm their immediate, short, and long-term security needs, expectations and budget.
1.3	Obtain and analyse valid and relevant information to clarify client circumstances and operating environment.
1.4	Assess security risk associated with client circumstances and operating environment based on analysis conducted.
1.5	Identify and assess existing and potential security issues to determine their impact on client requirements.
1.6	Recognise own limitations in assessing client requirements and access specialist resources or advice to meet client requirements.
2	Advise on security options to meet client needs.	2.1	Identify available security products and services to meet client needs and budget and select recommended security solutions.
2.2	Source comprehensive information to support recommended products and services and alternative options to meet client requirements.
2.3	Prioritise recommendations and alternative options and collate evidence of their suitability to meet client requirements.
2.4	Use information technologies to document and present client advice in a format and style to meet workplace requirements.
2.5	Explain features and benefits of recommended products and services to client and obtain feedback on suitability and sufficiency of advice.
3	Evaluate advice provision to improve client service.	3.1	Evaluate client feedback to ascertain effectiveness of advice and satisfaction with service provision.
3.2	Identify and action changes necessary to improve advice to meet client needs and comply with workplace requirements for client service.
3.3	Complete and secure client documentation in a manner that facilitates future retrieval and maintains confidentiality.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to use clear explanations, active listening and questioning skills to convey and clarify information to match security services and products to client needs

writing skills to document succinct and logically structured client advice.

Unit Mapping Information

Supersedes and equivalent to CPPSEC4003A Advise on security needs.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC4003 Assess and advise on client security needs

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent CPPSEC4003A Advise on security needs. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by assessing and advising on security products and services to meet the different security needs of three clients.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when advising clients on security needs:

client service standards

licensing requirements in the security industry

regulatory requirements associated with providing advice about security products and services

reporting and documentation

application of ISO 31000:2018 Risk management – Guidelines when advising clients on security needs

basic requirements for the installation of a range of security equipment and systems

changing risk context of client operations

how and where security manpower can be effectively used

methods for comparing and contrasting security product and service information

operational principles of, and information technologies used in internet protocol networked security equipment and systems

process of dynamic risk assessment and application of risk management using the hierarchy of controls

purpose of Australia’s Strategy for Protecting Crowded Places from Terrorism and understanding of:

definition of crowded places

key security issues for crowded places

objectives, characteristics and identification of active armed offenders

definition of hostile vehicles and methods of attack

signs of chemical weapons attack and recommend response

general features of improvised explosive devices and recommended incident response

type and nature of a range of security risks and measures for controlling these using security products and services

types, functions, advantages and disadvantages of common security products and services

ways that social and cultural differences may be expressed.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

legislation, regulations, codes of practice and policies and procedures that apply to the provision of security advice and services in the jurisdiction of operation

client information and specifications, information technologies and resources required to achieve the performance evidence

ISO 31000:2018 Risk management – Guidelines

Australia’s Strategy for Protecting Crowded Places from Terrorism.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC4004 Supervise security operations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC4004A Monitor and review security operations. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to supervise security operations. It includes developing operational plans, assessing and controlling anticipated security risks, monitoring operations and implementing required contingencies. It also includes evaluating the results based on debriefing sessions and incident observations to recommend improvements to future operations.

This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.

Legislative, regulatory or certification requirements apply in some states and territories to the provision of advice on security solutions, strategies, protocols and procedures. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Security/Risk management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and organise security operation.	1.1	Access and interpret key requirements of legislation, regulations and workplace policies and procedures, including work health and safety (WHS), and apply to work instructions to ensure compliance.
1.2	Obtain and review work instructions to clarify security operation timeframes and resource requirements.
1.3	Develop and document operational plan and schedule activities and resources to effectively conduct security operation to meet work instructions.
1.4	Identify and assess anticipated risks associated with security operation and implement risk control measures in accordance with WHS requirements.
1.5	Organise required equipment, resources and technologies following workplace procedures.
1.6	Establish communication processes and chain of command requirements.
1.7	Brief relevant persons to explain operational information and instructions and use questioning and active listening to respond to issues and concerns.
2	Monitor security operation.	2.1	Systematically monitor security operation progress against operational plan.
2.2	Use security equipment, resources and technologies to support monitoring tasks following manufacturers’ instructions.
2.3	Maintain communication with team members and receive, confirm and organise requested assistance.
2.4	Identify contingencies affecting the security operation and vary the operational plan in consultation with relevant persons.
2.5	Record and report operational information according to workplace requirements.
3	Review security operation.	3.1	Evaluate effectiveness of security operations in consultation with relevant persons.
3.2	Plan, schedule and conduct debriefing sessions for individuals involved in the operation.
3.3	Review incident observations to identify opportunities for improvement to future security operations.
3.4	Document review findings and recommendations and present to relevant persons according to workplace requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to use clear explanations, active listening and questioning skills to convey and clarify operational information

writing skills to prepare succinct and logically structured operational plans.

Unit Mapping Information

Supersedes and equivalent to CPPSEC4004A Monitor and review security operations.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC4004 Supervise security operations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC4004A Monitor and review security operations. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by supervising three different security operations including for each operation:

receiving a minimum of two requests for assistance during the operation

identifying a minimum of two contingencies requiring the operational plan to be varied

planning and conducting debriefing sessions involving a minimum of two participants.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when supervising security operations:

anti-discrimination and diversity

apprehension, arrest and restraint of persons

key requirements of legislation, regulations and codes of conduct for security operations in the jurisdiction of operation

legal rights and responsibilities of employers, supervisors and employees associated with work health and safety and duty of care

licensing requirements in the security industry

personal protective equipment

trespass and removal of persons

use of force

chain of command and communication processes used to monitor security operations

implications for security operations arising from the National Guidelines for the Protection of Places of Mass gathering from Terrorism

key principles of team dynamics, team leadership and management

methods for briefing security operations information and instructions to individuals and teams

methods for debriefing security operations with individuals and teams

methods for reviewing security operations to identify procedural improvements

procedures for communicating and collaborating with emergency services

process of dynamic risk assessment and application of risk management using the hierarchy of controls

purpose of Australia’s Strategy for Protecting Crowded Places from Terrorism and understanding of:

definition of crowded places

key security issues for crowded places

objectives, characteristics and identification of active armed offenders

definition of hostile vehicles and methods of attack

signs of chemical weapons attack and recommend response

general features of improvised explosive devices and recommended incident response

typical security workplace hazards, risks and emergency situations and the control measures for each

ways that social and cultural differences may be expressed

work scheduling procedures.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

legislation, regulations and codes of practice that apply to security operations in the jurisdiction of operation

work instructions, security equipment, resources and information technologies required to achieve the performance evidence

National Guidelines for the Protection of Places of Mass gathering from Terrorism

Australia’s Strategy for Protecting Crowded Places from Terrorism.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC4005 Facilitate security operations briefing and debriefing processes

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC4005A Facilitate workplace briefing and debriefing processes. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to facilitate security operations briefing and debriefing processes. It includes scheduling and conducting briefings to provide operational information and instructions, and debriefings to review operational outcomes including incident observations and lessons learned. It requires identifying areas of concern associated with the wellbeing of individuals and implementing suitable support strategies and recommending procedural improvements to future operations.

This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.

Legislative, regulatory or certification requirements apply in some states and territories to the provision of advice on security solutions, strategies, protocols and procedures. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Security/Risk management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare for briefing and debriefing.	1.1	Access and interpret key requirements of legislation, regulations and workplace policies and procedures, including work health and safety (WHS), and apply to work instructions to ensure compliance.
1.2	Obtain and assess operational information to clarify and inform briefing and debriefing objectives.
1.3	Plan and schedule briefing and debriefing processes in consultation with relevant persons.
1.4	Identify and confirm location for briefing and debriefing processes.
1.5	Notify relevant persons of requirements to attend briefing and debriefing processes.
2	Conduct security briefing.	2.1	Select and use briefing method to suit briefing objectives, number of participants and complexity of information to be shared.
2.2	Conduct briefing to provide concise and clear operational information and instructions in accordance with briefing objectives.
2.3	Use questioning and active listening to elicit contributions and seek feedback from relevant persons to confirm operational information and instructions have been understood.
3	Conduct security debriefing.	3.1	Select and use debriefing method to suit debriefing objectives and individual and team requirements.
3.2	Conduct debriefing to review operational outcomes and analyse incident observations and lessons learned.
3.3	Use questioning and active listening to elicit contributions and seek feedback from relevant persons and recommend procedural improvements for future security operations.
3.4	Identify areas of concern associated with the wellbeing of relevant persons and implement suitable support strategies to meet individual needs.
4	Finalise and report security briefing and debriefing outcomes.	4.1	Record and document outcomes of briefing and debriefing according to workplace requirements.
4.2	Schedule follow-up actions arising from briefing and debriefing in consultation with relevant persons.
4.3	Complete and secure briefing and debriefing documentation in a manner that facilitate future retrieval and maintains confidentiality.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret key requirements of incident reports and security intelligence when preparing for briefing and debriefing processes

writing skills to prepare succinct and logically structured briefing and debriefing documentation.

Unit Mapping Information

Supersedes and equivalent to CPPSEC4005A Facilitate workplace briefing and debriefing processes.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC4005 Facilitate security operations briefing and debriefing processes

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC4005A Facilitate workplace briefing and debriefing processes. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by conducting briefing and debriefing processes for three different security operations involving:

at least two briefing processes and two debriefing processes including face-to-face group discussions with a minimum of three participants

identifying support strategies to support the specific wellbeing needs of two individuals arising from debriefing of each security operation

reviewing incident observations representing different types of incident scenarios for each security operation.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when facilitating security operations briefing and debriefing:

anti-discrimination and diversity

key requirements of legislation, regulations and codes of conduct governing security operations in the jurisdiction of operation

legal rights and responsibilities of employers, supervisors and employees associated with work health and safety and duty of care

licensing requirements in the security industry

implications for security operations arising from the National Guidelines for the Protection of Places of Mass gathering from Terrorism

methods used to brief individuals and teams in preparation for security operations

methods used to debrief security operations to identify issues and concerns and procedural improvements

persons required to be involved in the briefing and debriefing of security operations

signs and symptoms of work-related stress and associated support strategies

techniques for facilitating group discussions and encouraging input from individuals

purpose of Australia’s Strategy for Protecting Crowded Places from Terrorism and understanding of:

definition of crowded places

key security issues for crowded places

objectives, characteristics and identification of active armed offenders

definition of hostile vehicles and methods of attack

signs of chemical weapons attack and recommend response

general features of improvised explosive devices and recommended incident response

typical security workplace hazards, risks and emergency situations and the control measures for each

ways that social and cultural differences may be expressed

work scheduling procedures.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

legislation, regulations and codes of practice that apply to briefing and debriefing of security operations in the jurisdiction of operation

work instructions and operational information, security equipment, resources and information technologies required to achieve the performance evidence

Australia’s Strategy for Protecting Crowded Places from Terrorism

National Guidelines for the Protection of Places of Mass gathering from Terrorism.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC4006 Conduct security risk assessment of client operations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC4006A Assess risks. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to conduct a security risk assessment of client operations. It includes analysing client operations and associated information and intelligence to develop a risk assessment register, develop and apply risk assessment criteria to measure risks and consequences to client operations and recommend appropriate countermeasures. This unit of competency does not cover development of risk management plans.

This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.

Legislative, regulatory or certification requirements apply in some states and territories to the provision of advice on security solutions, strategies, protocols and procedures. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Security/Risk management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Analyse client operations and risk environment.	1.1	Access and interpret key requirements of legislation, regulations and workplace policies and procedures and apply to work instructions to ensure compliance.
1.2	Consult with relevant persons to confirm risk assessment terms of reference, costs and timeframes.
1.3	Develop and document a structured risk assessment register that includes an agreed methodology and allows for possible changes to client operations.
1.4	Consult with client to confirm their core business, operating environment, goals and objectives.
1.5	Source valid and reliable information and intelligence to clarify client assets and analyse potential and actual security risks.
1.6	Recognise own limitations in assessing security risks and access specialist resources or advice to meet client requirements.
2	Assess security risks and consequences to operations.	2.1	Develop risk assessment criteria comprising qualitative and quantitative measures.
2.2	Apply risk assessment criteria to measure level of potential or existing security risk and associated consequences to client operations.
2.3	Identify gaps in predetermined methodology to respond to changing risk context of client operations and modify risk assessment in consultation with relevant persons.
2.4	Source additional required information to assess and confirm client security risk potential.
2.5	Use information technologies to document and present security risk assessment in a format and style to meet workplace requirements.
3	Finalise risk assessment and present findings.	3.1	Identify countermeasures to overcome security risks associated with client operations and incorporate recommended strategies into final risk assessment.
3.2	Finalise security risk assessment and check to ensure findings and recommendations are supported by verifiable information.
3.3	Present final security risk assessment to relevant persons for feedback within agreed timeframes.
3.4	Use questioning and active listening to explain identified security risks and countermeasures to mitigate risk to client operations.
3.5	Complete and secure risk assessment documentation in a manner that facilitates future retrieval and maintains confidentiality.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to use clear explanations, active listening and questioning skills to convey and clarify information when assessing risks to client operations

writing skills to document succinct and logically structured security risk assessments.

Unit Mapping Information

Supersedes and equivalent to CPPSEC4006A Assess risks.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC4006 Conduct security risk assessment of client operations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC4006A Assess risks. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by documenting and presenting comprehensive risk assessments of client operations for three different clients.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when conducting security risk assessments of client operations:

client service standards

licensing requirements in the security industry

regulatory requirements in the jurisdiction of operation

application of ISO 31000:2018 Risk management – Guidelines when conducting security risk assessments of client operations

changing risk context of client operations

difference between information and intelligence in the context of security risk assessments

methods for developing risk assessment criteria comprising qualitative and quantitative measures

process of dynamic risk assessment and application of risk management using the hierarchy of controls

type and nature of a range of security risks and countermeasures associated with workplace operations

purpose of Australia’s Strategy for Protecting Crowded Places from Terrorism and understanding of:

definition of crowded places

key security issues for crowded places

objectives, characteristics and identification of active armed offenders

definition of hostile vehicles and methods of attack

signs of chemical weapons attack and recommend response

general features of improvised explosive devices and recommended incident response

ways that social and cultural differences may be expressed during client consultations.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

legislation, regulations, policies and procedures that apply to conducting security risk assessments in the jurisdiction of operation

client specifications, information and intelligence, information technologies and resources required to achieve the performance evidence

ISO 31000:2018 Risk management – Guidelines

Australia’s Strategy for Protecting Crowded Places from Terrorism.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC4007 Identify security threats and assess impact on client operations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC4007A Assess threat. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to identify security threats and assess their impact on client operations. It includes analysing client operations and existing security arrangements, assessing assets and activities to determine their criticality to client operations, and conducting a consequence analysis to measure the impact of identified threats.

This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.

Legislative, regulatory or certification requirements apply in some states and territories to the provision of advice on security solutions, strategies, protocols and procedures. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Security/Risk management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Analyse client operations and security arrangements.	1.1	Access and interpret key requirements of legislation, regulations and workplace policies and procedures and apply to work instructions to ensure compliance.
1.2	Consult with relevant persons to confirm threat assessment terms of reference, costs and timeframes.
1.3	Consult with client to confirm their core business, operating environment, goals and objectives.
1.4	Source valid and reliable information to clarify client assets and analyse existing security arrangements.
1.5	Recognise own limitations in assessing security threats and access specialist resources or advice to meet client requirements.
2	Identify, assess and monitor security threats.	2.1	Develop threat assessment criteria comprising qualitative and quantitative measures.
2.2	Evaluate gathered information and source additional required intelligence or information to ensure all relevant information is included in threat assessment.
2.3	Apply threat assessment criteria to identify possible causes and sources of potential and existing security threats to client operations.
2.4	Assess likelihood and realisation of identified threats to client operations.
2.5	Systematically monitor identified threats and modify threat assessment to respond to changing roles, locations and operational stability.
3	Undertake threat consequence analysis.	3.1	Assess assets and activities to determine criticality to client operations.
3.2	Assess reliability, availability and capacity of operational back-up systems for assets and activities.
3.3	Assess threat impact on client operations to measure and analyse consequences.
3.4	Confirm potential consequences of security threats in consultation with relevant persons.
4	Finalise threat assessment and present findings.	4.1	Identify contingency arrangements to protect client operations and incorporate recommended strategies into final threat assessment.
4.2	Finalise security threat assessment and check to ensure findings and recommendations are supported by verifiable information.
4.3	Use information technologies to document and present security threat assessment in a format and style to meet workplace requirements.
4.4	Present final security threat assessment to relevant persons for feedback within agreed timeframes.
4.5	Use questioning and active listening to explain identified security threats and consequences and recommended contingency arrangements.
4.6	Complete and secure threat assessment documentation in a manner that facilitates future retrieval and maintains confidentiality.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to use clear explanations, active listening and questioning skills to convey and clarify information when assessing client operations

writing skills to document succinct and logically structured security threat assessments.

Unit Mapping Information

Supersedes and equivalent to CPPSEC4007A Assess threat.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC4007 Identify security threats and assess impact on client operations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC4007A Assess threat. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by documenting and presenting comprehensive threat assessments of client operations for three different clients.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when conducting security threat assessments of client operations:

client service standards

licensing requirements in the security industry

regulatory requirements in the jurisdiction of operation

application of ISO 31000:2018 Risk management – Guidelines when conducting security threat assessments of client operations

changing operational contexts for client operations

difference between information and intelligence in the context of security threat assessments

methods for developing threat assessment criteria comprising qualitative and quantitative measures

methods for determining the criticality of assets and activities to client operations

process of dynamic risk assessment and application of risk management when identifying and assessing security threats

purpose of Australia’s Strategy for Protecting Crowded Places from Terrorism and understanding of:

definition of crowded places

key security issues for crowded places

objectives, characteristics and identification of active armed offenders

definition of hostile vehicles and methods of attack

signs of chemical weapons attack and recommend response

general features of improvised explosive devices and recommended incident response

threat assessment and consequence analysis techniques and processes

type and nature of a range of security threats and countermeasures associated with workplace operations

ways that social and cultural differences may be expressed during client consultations.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

legislation, regulations, policies and procedures that apply to security threat assessments in the jurisdiction of operation

client specifications, information and intelligence, information technologies and resources required to achieve the performance evidence

ISO 31000:2018 Risk management – Guidelines

Australia’s Strategy for Protecting Crowded Places from Terrorism.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC4008 Assess and prepare security tender submissions

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC4008A Prepare a detailed tender. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to assess and prepare security tender submissions. It includes assessing security tender documentation to clarify specifications, timeframes and submission requirements, defining and costing tender content and finalising and submitting tenders within required timeframes.

This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.

Legislative, regulatory or certification requirements apply in some states and territories to the provision of advice on security solutions, strategies, protocols and procedures. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Security/Risk management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Assess security tender requirements.	1.1	Source and assess tender documentation to clarify specifications, timeframes and submission requirements.
1.2	Interpret key requirements of legislation, regulations and workplace policies and procedures and apply to tender specifications to ensure compliance when preparing submission.
1.3	Evaluate viability of providing security requirements against tender specifications and workplace priorities.
1.4	Assess risk associated with tender specifications and plan risk management strategies according to workplace requirements.
1.5	Discuss security tender specifications with relevant persons to identify and clarify issues associated with tender submission.
2	Define, document and cost tender deliverables.	2.1	Define and document project timelines, stages, activities and deliverables to meet tender specifications.
2.2	Assess specific resources required to meet tender specifications against capacity to deliver.
2.3	Apply workplace rate schedules to cost tender requirements.
2.4	Identify assistance required to meet tender specifications and plan contingency arrangements in consultation with relevant persons.
3	Finalise security tender submission.	3.1	Use technology to prepare tender submission in the required style and format.
3.2	Check to ensure tender submission content is accurate and meets all tender specifications.
3.3	Forward tender submission to relevant persons for feedback and make required edits.
3.4	Lodge tender submission within required timeframes.
3.5	Complete and secure tender documentation in a manner that facilitates future retrieval and maintains confidentiality.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to accurately interpret key requirements of security tender criteria and conditions

writing skills to prepare succinct tender submissions that accurately respond to tender specifications

numeracy skills to calculate and cost provision of security products and services against workplace rate schedules.

Unit Mapping Information

Supersedes and equivalent to CPPSEC4008A Prepare a detailed tender.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC4008 Assess and prepare security tender submissions

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC4008A Prepare a detailed tender. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by assessing and preparing three security tender submissions that respond to specifications for the provision of different products or services.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when assessing and preparing security tender submissions:

client service standards

licensing requirements in the security industry

regulatory requirements associated with tendering for security products and services

content, format and presentation requirements for security tender submissions

financial and legal requirements for assessing and preparing security tender submissions

tender management, assessment, preparation, submission and review processes

tender specifications and confidentiality requirements applicable to security tendering

workplace products and services provided through employee and subcontractor arrangements

workplace rate schedules for providing security products and services

workplace resources, capacities and capabilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

legislation, regulations, policies and procedures that apply to assessing and preparing security tender submissions in the jurisdiction of operation

tender information and specifications, information technologies and resources required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC4009 Interpret electronic information from advanced technology security systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC4009A Interpret information from advanced security equipment. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to interpret electronic information while operating advanced technology security systems. It includes identifying and responding to security risk situations, maintaining operational performance of systems and backing-up systems and data.

This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.

Legislative, regulatory or certification requirements apply in some states and territories to the provision of advice on security solutions, strategies, protocols and procedures. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Security/Risk management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Evaluate electronic information from advanced technology security system.	1.1	Access and interpret key requirements of legislation, regulations and workplace policies and procedures and apply to work instructions to ensure compliance.
1.2	Operate and monitor security system in accordance with manufacturers’ instructions.
1.3	Receive electronic data and verify source and authenticity.
1.4	Cross-check security system with companion monitoring systems to ensure accurate and consistent information exchange.
1.5	Interpret and evaluate received electronic security information in accordance with workplace requirements.
2	Respond to security risk situations.	2.1	Identify and assess potential security risk situation from received electronic information.
2.2	Accurately input data to implement a prompt and effective security response.
2.3	Vary security response to respond to changing circumstances and request additional support or specialist advice required to ensure safety and security of people and property.
2.4	Monitor security response while maintaining continual information exchange with relevant persons.
2.5	Record and report security response information to relevant persons.
3	Maintain advanced technology security system.	3.1	Monitor and test security system to confirm performance is within defined operating guidelines.
3.2	Implement preventative or breakdown maintenance procedures following manufacturers’ instructions.
3.3	Identify and report actual or suspected faults or deficiencies in security system.
3.4	Implement back-up procedures to maintain integrity of security system and data.
3.5	Complete and secure security response and system maintenance documentation in accordance with workplace and regulatory requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to use clear explanations, active listening and questioning skills to convey and clarify instructions when monitoring security response.

Unit Mapping Information

Supersedes and equivalent to CPPSEC4009A Interpret information from advanced security equipment.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC4009 Interpret electronic information from advanced technology security systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC4009A Interpret information from advanced security equipment. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by interpret electronic information from three different types of advanced technology security systems.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when interpreting electronic information from advanced technology security systems:

duty of care

information privacy and confidentiality

licensing requirements in the security industry

regulatory requirements in the jurisdiction of operation

workplace health and safety

back-up procedures for a range of advanced technology security systems

common faults and malfunctions in advanced technology security systems

common keypad and control panel types and functions associated with a range of advanced technology security systems

documentation to be completed when interpreting electronic information from advanced technology security systems and responding to security risk situations

methods for cross-checking advanced technology security systems with companion monitoring systems to ensure accurate and consistent information exchange

operating principles and functions of a range of common advanced technology security systems

procedures for communicating and collaborating with emergency services

procedures for finding faults, maintaining and repairing advanced technology security systems

procedures for inputting data into a range of advanced technology security systems

procedures for testing monitoring parameters

procedures for verifying authenticity and consistency of received electronic information

process of dynamic risk assessment and risk management using the hierarchy of controls

purpose of Australia’s Strategy for Protecting Crowded Places from Terrorism and understanding of:

definition of crowded places

key security issues for crowded places

objectives, characteristics and identification of active armed offenders

definition of hostile vehicles and methods of attack

signs of chemical weapons attack and recommend response

general features of improvised explosive devices and recommended incident response

types of situations requiring security response when interpreting electronic information from security systems.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

legislation, regulations and codes of practice that apply to operating and controlling advanced technology security systems in the jurisdiction of operation

work instructions, documentation and advanced technology security systems required to achieve the performance evidence

Australia’s Strategy for Protecting Crowded Places from Terrorism.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC4010 Manage monitoring centre operations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC4010A Manage monitoring centres. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to manage monitoring centre operations. It includes managing operations and resources within budget parameters, supervising electronic security data monitoring and alarm response activities to ensure compliance with client instructions, and reviewing operational outcomes to identify procedural improvements.

This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.

Legislative, regulatory or certification requirements apply in some states and territories to the provision of advice on security solutions, strategies, protocols and procedures. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Security/Risk management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare for monitoring centre operations.	1.1	Access and interpret key requirements of legislation, regulations and workplace policies and procedures and apply to work instructions to ensure compliance.
1.2	Review AS 2201.2-2004 Intruder alarm systems, Part 2: Monitoring centres to understand requirements for operating electronic security systems and apply to monitoring centre operations to ensure compliance.
1.3	Obtain and review work instructions and operational documentation to clarify monitoring centre systems, technologies and staffing requirements.
1.4	Confirm operational budget and delegations and clarify agreed limits and allocations.
1.5	Check and confirm correct operation and connection of security systems, equipment and technologies and record and report faults or required maintenance.
1.6	Confirm roles and responsibilities of monitoring centre personnel and clarify client instructions for security monitoring in consultation with relevant persons.
1.7	Instruct relevant persons on procedures for identifying faults or deficiencies in security equipment, backing up systems and data, and arranging preventative and breakdown maintenance.
2	Supervise monitoring and alarm response.	2.1	Systematically monitor correct operation and performance of security systems, equipment and technologies.
2.2	Monitor receipt, interpretation and transmission of electronic security data to verify compliance with client instructions and workplace procedures.
2.3	Identify processing or transmission errors and implement required remedial actions.
2.4	Recognise alarm event and consult with relevant persons to provide instructions and ensure response and security status meets client requirements.
2.5	Identify factors impacting alarm response and implement contingency actions to resolve alarm event and maintain security to meet client instructions.
2.6	Organise security data backup to meet legislative and workplace requirements.
3	Review and complete monitoring centre operations.	3.1	Supervise change of shift procedures ensuring monitoring and system continuity.
3.2	Review monitoring centre operations to identify procedural improvements for future operations.
3.3	Complete and secure monitoring centre documentation in accordance with workplace and regulatory requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to use clear explanations, active listening and questioning skills to convey and clarify operational information.

Unit Mapping Information

Supersedes and equivalent to CPPSEC4010A Manage monitoring centres.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC4010 Manage monitoring centre operations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC4010A Manage monitoring centres. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by managing monitoring centre operations involving responses to at least 30 alarm events.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when managing monitoring centre operations:

duty of care

information privacy and confidentiality

licensing requirements in the security industry

regulatory requirements in the jurisdiction of operation

workplace health and safety (WHS)

application of AS 2201.2-2004 Intruder alarm systems, Part 2: Monitoring centres when operating electronic security systems

approved communication terminology, call signs and radio channels used in the security industry

categories of alarm events and procedures for responding to each category

customer service standards

key principles of team dynamics, team leadership and management

methods for operating monitoring centres within budgetary and resource parameters

methods for verifying polling connections

monitoring centre grading and certification requirements in Australia

operational functions of a range of electronic security equipment and operating systems used in monitoring centres

procedures for allocating and replacing security systems and equipment used in monitoring centres

procedures for change of shift

procedures for door, alarms, time clock, subsequent and further alarms and monitoring

procedures to back-up and protect security data

purpose and objectives of National Police Alarm Activation Response Guideline

roles and responsibilities of monitoring centre personnel

types of alarm events that may require response such as duress alarms, intrusion alarms, air conditioning alarms, smoke alarms, vehicle global positioning system and satellite tracking

types of alarm transmission technologies including wireless and internet protocol monitoring and dialler monitoring

ways that social and cultural differences may be expressed.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

legislation, regulations and codes of practice that apply to monitoring centres in the jurisdiction of operation

work instructions, security systems, equipment, technologies and staff required to achieve the performance evidence

AS 2201.2-2004 Intruder alarm systems, Part 2: Monitoring centres

National Police Alarm Activation Response Guideline.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC4011 Manage field staff activity and incident response from control room

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC4011A Coordinate field staff activity from control room. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to manage field staff activity and incident response from a control room. It includes using security systems and technologies to monitor security operations, control field staff activity and coordinate security responses to incidents while maintaining continual exchange of information with field staff and others involved in the response. It includes reporting and reviewing operational outcomes to identify procedural improvements.

This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.

Legislative, regulatory or certification requirements apply in some states and territories to the provision of advice on security solutions, strategies, protocols and procedures. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Security/Risk management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare for control room operations.	1.1	Access and interpret key requirements of legislation, regulations and workplace policies and procedures, including work health and safety (WHS), and apply to control room operations to ensure compliance.
1.2	Obtain and review shift and operational documentation to clarify work instructions and security operations.
1.3	Check and confirm correct operation of security systems and technologies and record and report faults or maintenance requirements.
1.4	Cross-check systems and equipment with companion monitoring systems and confirm accurate and consistent information exchange.
1.5	Confirm roles and responsibilities of control room and field staff and consult with relevant persons to explain operational information and instructions.
1.6	Establish control room communication processes and chain of command in consultation with relevant persons.
1.7	Identify and assess anticipated risks associated with security operations and deployed field staff and implement required risk control measures.
2	Control field staff activity.	2.1	Operate security systems and technologies to systematically monitor security operations and field staff activity.
2.2	Receive and interpret security information and alarm and assess incident nature and risk.
2.3	Deploy field staff to carry out security response proportionate to the nature of incident and risk.
2.4	Conduct regular and systematic checks with field staff to provide information and directions and to maintain security.
2.5	Respond promptly to irregular or non-responses from field staff to maintain safety and security of people, property and premises.
2.6	Receive, confirm and respond to requests for assistance in accordance with workplace requirements.
2.7	Identify factors affecting achievement of security operations and vary operational plans in consultation with relevant persons.
3	Coordinate security response to incident.	3.1	Identify incident and formulate security response in accordance with workplace and regulatory requirements.
3.2	Promptly implement security response and allocate required resources while maintaining continual exchange of information with field staff and relevant persons.
3.3	Anticipate contingency requirements and vary response to maximise safety and security of people and property.
4	Review and complete control room operations.	4.1	Supervise change of shift procedures ensuring monitoring and system continuity.
4.2	Develop operational report including detailed incident and response observations.
4.3	Review control room operations to identify procedural improvements for future operations.
4.4	Complete and secure operational documentation in accordance with workplace and regulatory requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to give clear instructions, active listening and questioning skills to convey and clarify operational information when deploying field staff.

Unit Mapping Information

Supersedes and equivalent to CPPSEC4011A Coordinate field staff activity from control room.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC4011 Manage field staff activity and incident response from control room

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC4011A Coordinate field staff activity from control room. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by managing field staff activity and incident response from a control room to respond to six different incidents:

different security risk scenarios must be covered in each incident

at least three incident responses must require assistance from emergency services personnel

at least one procedural improvement must be identified with each security response.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when managing field staff activity and incident response from a control room:

casinos and gaming

counter terrorism

duty of care

information privacy and confidentiality

licensing requirements in the security industry

regulatory requirements in the jurisdiction of operation

surveillance

workplace health and safety

approved communication terminology, call signs and radio channels used in the security industry

chain of command associated with control room operation

communication formats relating to security systems including high speed and contact ID

crowd behaviour, dynamics and movement patterns that can threaten security

current national terrorism threat level and context

difference between local and monitored alarms

factors that may indicate escalation of conflict or risk and situations requiring specialist assistance

key principles of team dynamics, team leadership and management

operational principles of a range of security systems, equipment and software used in control rooms

procedures for change of shift

procedures for communicating and collaborating with emergency services

procedures for deploying field staff to respond to security risks and incidents

procedures for preparing, storing and retrieving surveillance footage

process of dynamic risk assessment and how it is applied

purpose of Australia's Strategy for Protecting Crowded Places from Terrorism and understanding of:

definition of crowded places

key security issues for crowded places

objectives, characteristics and identification of active armed offenders

definition of hostile vehicles and methods of attack

signs of chemical weapons attack and recommended response

general features of improvised explosive devices and recommended incident response

range of typical security risk or incident situations and appropriate response procedures implemented from a control room

roles and responsibilities of field staff

signs of possible harassment or assault

surveillance recording systems (digital and analogue) and interfaces

the phonetic alphabet and how it is used when managing field staff from a control room

types of computer operating systems used in a control room

types of behavioural anomalies and suspect behaviours that can indicate criminal activity, hostile reconnaissance or the potential for terrorist activity

types of detectors monitored from a control room including passive infrared sensor and dual tech

ways that social and cultural differences may be expressed.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

legislation, regulations and codes of practice that apply to control room operations in the jurisdiction of operation

work instructions, security equipment, technologies and field staff required to achieve the performance evidence

Australia’s Strategy for Protecting Crowded Places from Terrorism.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC4012 Assess security vulnerabilities of assets

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC4012A Identify and assess security of assets. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to assess the security vulnerabilities of client assets based an analysis of asset types, use, ownership and value. It includes auditing security risk control mechanisms and incident reporting measures and testing their operational effectiveness to identify failures and recommend treatment options.

This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.

Legislative, regulatory or certification requirements apply in some states and territories to the provision of advice on security solutions, strategies, protocols and procedures. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Security/Risk management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	List client assets and confirm status.	1.1	Access and interpret key requirements of legislation, regulations and workplace policies and procedures and apply to work instructions to ensure compliance.
1.2	Consult with relevant persons to confirm the location and nature of all assets and clarify client security objectives in relation to each asset.
1.3	Source valid and reliable information to confirm the value of all client assets in consultation with relevant persons.
1.4	Document listing of client assets and valuations in a format suitable for analysis.
1.5	Conduct analysis to confirm asset types, use, ownership and value.
1.6	Recognise own limitations in assessing asset security vulnerabilities of client and access specialist resources or advice to meet client requirements.
2	Assess security risk control mechanisms to identify asset vulnerabilities.	2.1	Identify and assess methods for accessing client assets.
2.2	Conduct audit of existing and planned security risk control mechanisms and incident reporting measures.
2.3	Obtain and review operating parameters for identified risk control mechanisms to plan testing methods.
2.4	Test operational effectiveness of risk control mechanisms to identify actual and potential failures and report the results to relevant persons.
3	Finalise and present asset security vulnerability assessment.	3.1	Finalise asset security vulnerability assessment including recommendations to treat identified security risks, and check to ensure findings and recommendations are supported by verifiable information.
3.2	Use information technologies to document and present asset security vulnerability assessment in a format and style to meet workplace requirements.
3.3	Present final asset security vulnerability assessment to relevant persons for feedback within agreed timeframes.
3.4	Use questioning and active listening to explain identified security vulnerabilities and recommended treatments.
3.5	Complete and secure asset assessment documentation in a manner that facilitates future retrieval and maintains confidentiality according to workplace and regulatory requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to use clear explanations, active listening and questioning skills to convey and clarify information when assessing asset vulnerabilities

writing skills to document succinct and logically structured client advice.

Unit Mapping Information

Supersedes and equivalent to CPPSEC4012A Identify and assess security of assets.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC4012 Assess security vulnerabilities of assets

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC4012A Identify and assess security of assets. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by documenting and presenting comprehensive assessments of the security vulnerabilities of assets for three different clients involving at least three of the following types of assets:

buildings

critical infrastructure

equipment

information systems

people.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when assessing the security vulnerabilities of assets:

client service standards

licensing requirements in the security industry

regulatory requirements in the jurisdiction of operation

application of ISO 31000:2018 Risk management – Guidelines when assessing security vulnerabilities of assets

audit techniques used when assessing existing and planned security risk control and reporting mechanisms for client assets

difference between crowded places and critical infrastructure

factors that may influence value of client assets

methods for testing operational effectiveness of assets and risk control mechanisms

methods for validating the reliability of information used to assess security vulnerabilities of assets

risk assessment techniques

sources and types of information used to confirm asset status and values

type and nature of a range of security risks to client assets and control measures for each

types of client assets that may require protection from security risks

understanding of ways that assets are valued:

criticality to operations

depreciated value

formal valuation

personal value to client

purchase price

replace cost

ways that social and cultural differences may be expressed during client consultations.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

legislation, regulations, policies and procedures that apply to assessing the security vulnerabilities of client assets in the jurisdiction of operation

client information and specifications, information technologies and resources required to achieve the performance evidence

ISO 31000:2018 Risk management – Guidelines.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC4014 Commission and decommission networked security systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC4014A Commission and decommission networked security system. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to commission and decommission a range of networked security systems. Commissioning includes establishing equipment interconnections and parameters, installing software, setting configurations, loading hardware data, testing performance and securing systems over internet protocol (IP) networks. Decommissioning includes isolating existing services and terminating energy sources.

This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.

Legislative, regulatory or certification requirements apply in some states and territories to the provision of advice on security solutions, strategies, protocols and procedures. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Security/Risk management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to commission and decommission networked security system.	1.1	Access and interpret key requirements of legislation, regulations and workplace policies and procedures and apply to work instructions to ensure compliance.
1.2	Review work instructions to confirm client and site requirements and work timeframes.
1.3	Review AS/NZS 2201.1:2007 Intruder alarm systems – Client’s premises – Design, installation, commissioning and maintenance (AS/NZS 2201) and National Construction Code (NCC) to understand and apply requirements associated with commissioning and decommissioning networked security systems.
1.4	Review networked security system architecture and configuration documentation and source information to clarify commissioning and decommissioning requirements.
1.5	Review and comply with work health and safety (WHS) requirements when carrying out work instructions.
2	Plan and organise work tasks.	2.1	Plan and prioritise work tasks allowing sufficient time to meet work instructions.
2.2	Select and organise required materials, tools, testing devices and equipment including personal protective equipment and check for safe and correct operation.
2.3	Arrange access to networked security systems for commissioning and decommissioning in consultation with relevant persons.
2.4	Identify hazards in the work area and apply risk control measures.
2.5	Use safe work practices when working with electronic equipment and cables according to WHS requirements.
3	Commission networked security system.	3.1	Access networked security system and confirm equipment interconnections and parameters.
3.2	Review system specifications and confirm equipment interconnections and parameters.
3.3	Set up non-software configurations and confirm software is installed and hardware data loaded.
3.4	Conduct performance tests to ensure operation meets prescribed parameters and specifications.
3.5	Conduct procedures to ensure security of system connections over IP network.
3.6	Identify, document and report malfunctions or deviations from recommended specifications.
3.7	Conduct hand-over of commissioned networked security system.
4	Decommission networked security system.	4.1	Confirm networked security system for decommissioning.
4.2	Isolate existing services to protect operation of existing structures in consultation with relevant persons.
4.3	Safely terminate sources of energy according to manufacturers’ instructions and WHS requirements.
4.4	Remove networked security system and components according to work instructions.
5	Finalise commissioning and decommissioning activities and documentation.	5.1	Complete and secure commissioning and decommissioning documentation to maintain client confidentiality according to workplace and regulatory requirements.
5.2	Notify work completion to relevant persons.
5.3	Check tools and equipment for faults, wear or damage and rectify or report problems.
5.4	Clean and restore work area, remove waste caused by work tasks and dispose of decommissioned security system and components according to workplace requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret key requirements of:

specifications for networked system architecture and configuration

plans and specifications when locating networked security system and components for commissioning and decommissioning

Australian standards, NCC and manufacturers’ instructions

numeracy skills to interpret multimeter readings when testing commissioned networked security system.

Unit Mapping Information

Supersedes and equivalent to CPPSEC4014A Commission and decommission networked security system.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC4014 Commission and decommission networked security systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC4014A Commission and decommission networked security system. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by commissioning and decommissioning two different types of networked security systems.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when commissioning and decommissioning networked security systems:

licensing requirements and limits of own authority

requirements for complying with Australian Communications and Media Authority cabling rules

regulatory requirements in the jurisdiction of operation

work health and safety

application of AS/NZS 2201.1:2007 Intruder alarm systems – Client’s premises – Design, installation, commissioning and maintenance (AS/NZS 2201) and National Construction Code (NCC) when commissioning and decommissioning of security equipment and systems installed at clients’ premises

basic carpentry techniques used when commissioning and decommissioning security equipment and systems

cable identification and termination methods and techniques

common computer commands used to verify and manage internet protocol and network performance

documentation to be completed when commissioning and decommissioning security equipment and systems

fundamentals of routers, switches, firewalls and wireless access points

fundamentals of scripting language

keypad and control panel types and functions for a range of security equipment and systems

local area network and wide area network capabilities

meaning of multiple form factor authentication

principles of security system networking and integration including IP addresses and devices

methods for ensuring IP networked systems and equipment are properly secured

methods for installing software, setting non-software configurations and confirming hardware data is loaded when commissioning networked security systems

procedures for isolating existing services

procedures for safely terminating sources of energy when decommissioning networked security systems

soldering and drilling techniques used when commissioning and decommissioning networked security systems

testing procedures for commissioning a range of networked security systems:

access control systems

audible and visual warning devices

cameras and monitors

commercial and residential alarm systems

detection devices

electronic and mechanical fire safety and fire locking systems

electronic locks and locking systems

electronic readers

electronic screen equipment

intercoms and control panels

security doors and door controls

materials, tools, testing devices and equipment including personal protective equipment (PPE) used when commissioning and decommissioning networked security systems

network testing and monitoring tools and commands used to check network connectivity and continuity

types and functions of computer software associated with networked security systems

types of earthing systems used in electrical installations

types of electrical connections and circuits encountered when commissioning and decommissioning networked security systems, and circuit protection requirements

typical hazards encountered when commissioning and decommissioning networked security systems and the control measures for each:

confined spaces

electrical

hazardous materials and chemicals

people in the work area

power tools

vermin

work at heights.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

legislation and licensing requirements that apply to commissioning and decommissioning networked security systems in the jurisdiction of operation

work instructions, documentation, networked security equipment and systems, PPE, tools and materials required to achieve the performance evidence

AS/NZS 2201

NCC.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC4015 Maintain networked security systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC4015A Maintain networked security system. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to maintain a range of networked security systems. It includes assessing system architecture and configurations and formulating suitable maintenance strategies against budgetary constraints and risks to continuity of client operations. It also includes monitoring system performance, performing back-ups and hardware and software updates, identifying operational irregularities and faults, and implementing required repairs and maintenance.

This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.

Legislative, regulatory or certification requirements apply in some states and territories to the provision of advice on security solutions, strategies, protocols and procedures. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Security/Risk management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Formulate maintenance strategy for networked security system.	1.1	Access and interpret key requirements of legislation, regulations and workplace policies and procedures, including work health and safety (WHS), and apply to work instructions to ensure compliance.
1.2	Review work instructions to confirm client and site requirements and work timeframes.
1.3	Review AS/NZS 2201.1:2007 Intruder alarm systems – Client’s premises – Design, installation, commissioning and maintenance (AS/NZS 2201) to understand requirements associated with maintaining networked security systems and apply to work instructions.
1.4	Review networked security system architecture and configuration documentation to confirm requirements to maintain operational effectiveness.
1.5	Confirm warranty status of networked security system components, software and hardware.
1.6	Assess maintenance options against budgetary constraints and risk to continuity of client operations.
1.7	Finalise and schedule maintenance strategy that ensures optimal operational performance of networked security system and software.
2	Plan and organise work tasks.	2.1	Plan and prioritise work tasks allowing sufficient time to meet work instructions.
2.2	Select and organise required materials, tools, testing devices and equipment including personal protective equipment and check for safe and correct operation.
2.3	Arrange access to networked security system in consultation with relevant persons.
2.4	Identify hazards in the work area and apply risk control measures.
2.5	Use safe work practices when working with electronic equipment and cables according to WHS requirements.
3	Monitor effectiveness of networked security system.	3.1	Access networked security system with minimal disruption to services and others in the work area.
3.2	Systematically monitor and assess networked security system operation against performance indicators to determine hardware and software performance and reliability.
3.3	Monitor security and access features of networked security system to confirm information security and integrity.
3.4	Review and maintain system performance and audit reports according to workplace requirements.
4	Implement preventative maintenance procedures.	4.1	Routinely implement networked security system back-up procedures.
4.2	Routinely update and maintain anti-virus software and mechanisms to secure internet protocol networks.
4.3	Carry out repairs or adjustments to networked security system within scope of own competence and according to maintenance strategy and manufacturers’ instructions.
4.4	Identify, diagnose and rectify system irregularities or faults and refer complex faults for specialist attention according to manufacturers’ instructions.
5	Finalise maintenance and complete documentation.	5.1	Reinstate networked security system and confirm correct operation and connections.
5.2	Notify completion of work to relevant persons.
5.3	Complete maintenance documentation detailing repairs undertaken and identified faults according to workplace and regulatory requirements.
5.4	Check tools and equipment for faults, wear or damage and rectify or report problems.
5.5	Restore work area to original condition and remove waste caused by maintenance tasks.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret key requirements of:

specifications for networked system architecture and configuration

plans and specifications when locating networked security system and components for maintenance

Australian standards and manufacturers’ instructions

numeracy skills to interpret multimeter readings when maintaining networked systems.

Unit Mapping Information

Supersedes and is equivalent to CPPSEC4015A Maintain networked security system.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC4015 Maintain networked security systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC4015A Maintain networked security system. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by maintaining three different networked security systems.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when maintaining security systems:

licensing requirements and limits of own authority

requirements for complying with Australian Communications and Media Authority cabling rules

regulatory requirements in the jurisdiction of operation

work health and safety

cable identification, termination and connection procedures associated with repairing networked security systems

common computer commands used to verify and manage internet protocol and network performance

documentation to be completed when maintaining security systems to ensure compliance with licensing and warranty requirements

fundamentals of routers, switches, firewalls and wireless access points

fundamentals of scripting language

keypad and control panel types and functions for a range of security equipment and systems

local area network and wide area network capabilities

meaning of multiple form factor authentication

principles of security system networking and integration including IP addresses and devices

methods for ensuring IP networked systems and equipment are properly secured

maintenance procedures for a range of networked security systems and repairs permitted within scope of own role, authority and competence

maintenance strategies for networked security systems

methods for reinstating networked systems and equipment and ensuring they are properly secured over IP networks

security equipment calibration requirements

techniques for recognising routine and complex faults in networked security systems

tests to confirm security system functionality

tools and equipment including personal protective equipment (PPE) used when maintaining networked security systems

types, functions and features of a range of networked security systems and components:

access control systems

audible and visual warning devices

cameras and monitors

commercial and residential alarm systems

detection devices

electronic and mechanical fire safety and fire locking systems

electronic locks and locking systems

electronic readers

electronic screen equipment

intercoms and control panels

security doors and door controls

types of earthing systems used in electrical installations

typical hazards encountered when maintaining networked security systems and the control measures for each:

confined spaces

electrical

hazardous materials and chemicals

hidden utilities

people in the work area

power tools

vermin.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

legislation and licensing requirements that apply to maintaining networked security systems in the jurisdiction of operation

work instructions, documentation, networked security equipment and systems, manufacturers’ instructions, PPE and tools required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC4016 Install networked security systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC4016A Install networked security system. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to install a range of networked security systems. It includes installing and configuring a range of software, hardware and new components in a network and performing tests to determine operational effectiveness.

This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.

Legislative, regulatory or certification requirements apply in some states and territories to the provision of advice on security solutions, strategies, protocols and procedures. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Security/Risk management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to install networked security system.	1.1	Access and interpret key requirements of legislation, regulations and workplace policies and procedures, including work health and safety (WHS), and apply to work instructions to ensure compliance.
1.2	Review work instructions to confirm client and site requirements and work timeframes.
1.3	Review AS/NZS 2201.1:2007 Intruder alarm systems – Client’s premises – Design, installation, commissioning and maintenance (AS/NZS 2201) and National Construction Code (NCC) to understand and apply requirements associated with installing networked security systems.
1.4	Review security system architecture and configuration documentation and source information to clarify installation requirements.
1.5	Confirm location and availability of networked security system components.
2	Plan and organise work tasks.	2.1	Plan and prioritise work tasks allowing sufficient time to meet work instructions.
2.2	Select and organise required materials, tools, testing devices and equipment including personal protective equipment and check for safe and correct operation.
2.3	Arrange access to installation site in consultation with relevant persons.
2.4	Identify hazards in the work area and apply risk control measures.
2.5	Use safe work practices when working with electronic equipment and cables according to WHS requirements.
3	Perform installation of networked security system.	3.1	Obtain authorisation to install networked security system according to workplace requirements.
3.2	Isolate circuits according to WHS requirements.
3.3	Install cabling and check to ensure compliance with regulatory requirements.
3.4	Install networked security system hardware, software and components according to manufacturers’ instructions.
3.5	Configure system hardware and software according to manufacturers’ instructions and work instructions.
3.6	Conduct procedures to ensure security of system connections over internet protocol network.
3.7	Conduct performance tests to ensure system operation meets prescribed parameters and specifications.
4	Finalise installation and documentation.	4.1	Complete and secure installation documentation to maintain client confidentiality.
4.2	Notify work completion to relevant persons.
4.3	Check tools and equipment for faults, wear or damage and rectify or report problems.
4.4	Clean and restore work area and remove waste caused by installation tasks.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret key requirements of:

specifications for networked system architecture and configuration

plans and specifications when locating networked security system and components for installation

Australian standards, NCC and manufacturers’ instructions

numeracy skills to interpret multimeter readings when testing installed networked security system.

Unit Mapping Information

Supersedes and equivalent to CPPSEC4016A Install networked security system.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC4016 Install networked security systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC4016A Install networked security system. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by installing three different networked security systems.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when installing networked security systems:

licensing requirements and limits of own authority

requirements for complying with Australian Communications and Media Authority cabling rules

regulatory requirements in the jurisdiction of operation

work health and safety

application of AS/NZS 2201.1:2007 Intruder alarm systems – Client’s premises – Design, installation, commissioning and maintenance (AS/NZS 2201) and National Construction Code (NCC) when installing networked security systems

basic carpentry techniques used when installing networked security systems

cable identification and termination methods and techniques

common computer commands used to verify and manage internet protocol and network performance

documentation to be completed when installing networked security systems

fundamentals of routers, switches, firewalls and wireless access points

fundamentals of scripting language

keypad and control panel types and functions for a range of security equipment and systems

local area network and wide area network capabilities

materials, tools, testing devices and equipment including personal protective equipment (PPE) used when installing networked security systems

meaning of multiple form factor authentication

methods for ensuring IP networked systems and equipment are properly secured

methods for installing software, setting non-software configurations and confirming hardware data is loaded when installing networked security systems

network testing and monitoring tools and commands used to check network connectivity and continuity

principles of security system networking and integration including IP addresses and devices

procedures for isolating existing services

soldering and drilling techniques used when installing networked security systems

testing procedures for checking the correct operation of a range of networked security systems:

access control systems

audible and visual warning devices

cameras and monitors

commercial and residential alarm systems

detection devices

electronic and mechanical fire safety and fire locking systems

electronic locks and locking systems

electronic readers

electronic screen equipment

intercoms and control panels

security doors and door controls

types and functions of computer software associated with networked security systems

types of earthing systems used in electrical installations

types of electrical connections and circuits that may be encountered when installing networked security systems, and circuit protection requirements

typical hazards encountered when installing networked security systems and the control measures for each:

confined spaces

electrical

hazardous materials and chemicals

people in the work area

power tools

vermin

work at heights.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

legislation and licensing requirements that apply to networked security system installations in the jurisdiction of operation

work instructions, documentation, networked security equipment and systems, PPE, tools and materials required to achieve the performance evidence

AS/NZS 2201

NCC.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC4017 Design security system configurations and specifications

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC4017A Determine security system configurations. Updated to meet the Standards for Training Packages

Application

This unit specifies the skills and knowledge required to design security system configurations and specifications. It includes researching system requirements and formulating viable design solutions that meet client requirements within budget and quality constraints. It also includes validating the quality and suitability of the design to meet the intended purpose and preparing detailed and accurate security system schematics and specifications.

This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.

Legislative, regulatory or certification requirements apply in some states and territories to the provision of advice on security solutions, strategies, protocols and procedures. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Security/Risk management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Research security system requirements.	1.1	Access and interpret key requirements of legislation, regulations and workplace policies and procedures and apply to work instructions to ensure compliance.
1.2	Review work instructions to confirm client and site requirements and work timeframes.
1.3	Consult with relevant persons to determine security system performance requirements, budget and quality constraints.
1.4	Review AS/NZS 2201.1:2007 Intruder alarm systems – Client’s premises – Design, installation, commissioning and maintenance (AS/NZS 2201) and National Construction Code (NCC) to understand and apply requirements for designing security system configurations and specifications.
1.5	Assess client documentation to identify actual and potential security risks to client operations.
1.6	Conduct research and formulate security system design options to meet client requirements and control identified security risks.
2	Validate security system design.	2.1	Evaluate design options and select preferred security system configurations to meet site and client requirements.
2.2	Prepare system architectural and service specifications that address performance, maintenance and fault tolerance parameters.
2.3	Check and confirm compatibility of existing and proposed systems and equipment against plans and technical specifications.
2.4	Specify equipment and materials that best meet design specifications and client requirements.
2.5	Finalise security system design and check to ensure schematics and specifications provide sufficient detail to enable accurate costings to be calculated.
3	Finalise and report security system configurations and specifications.	3.1	Use information technology to clearly and accurately document security system design within required timeframes, budget and quality constraints.
3.2	Seek feedback on recommendations and make required adjustments to obtain client acceptance of proposed security system design.
3.3	Complete and securely store documentation in a manner that facilitates future retrieval and maintains confidentiality.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret key requirements of:

drawing and drafting symbols

plans, drawings and specifications in diagrammatic and schematic formats

Australian standards, NCC and manufacturers’ instructions

writing skills to draw accurate plans and schematics when configuring security systems.

Unit Mapping Information

Supersedes and equivalent to CPPSEC4017A Determine security system configurations.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=7e15fa6a-68b8-4097-b099-030a5569b1ad

Assessment Requirements for CPPSEC4017 Design security system configurations and specifications

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC4017A Determine security system configurations. Updated to meet the Standards for Training Packages

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by designing security system configurations and specifications to meet the differing requirements of three clients.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when designing security system configurations and specifications:

licensing requirements

regulatory requirements in the jurisdiction of operation

requirements for complying with Australian Communications and Media Authority cabling rules

work health and safety

application of AS/NZS 2201.1:2007 Intruder alarm systems – Client’s premises – Design, installation, commissioning and maintenance (AS/NZS 2201) and National Construction Code (NCC) when designing security systems for installation at client premises

building construction methods and types

configuration options for a range of security equipment and systems

design considerations for security system installations at different client sites

documentation to be completed when designing security system configurations and specifications

materials, tools and equipment used when designing security system configurations and specifications

principles of security system design, specifications and configurations

principles of security system programming and configuring

techniques for drawing and drafting used when specifying and configuring security system installations

types and functions of a range of security equipment and systems

types of budget and quality constraints that can impact design of security systems

types of security risk factors associated with client sites.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

legislation and licensing requirements that apply to security system design in the jurisdiction of operation

work instructions and documentation, client information, security equipment and system, tools and materials required to achieve the performance evidence

AS/NZS 2201

NCC.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=7e15fa6a-68b8-4097-b099-030a5569b1ad

CPPSEC4018 Program and configure networked security systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC4018A Configure security devices on IT networks. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to program and configure a range of security systems and networks. It includes identifying configuration requirements and parameters for the type of security system and network, and conducting programming, configurations and testing to ensure the system operates correctly and meets client requirements.

This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.

Legislative, regulatory or certification requirements apply in some states and territories to the provision of advice on security solutions, strategies, protocols and procedures. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Security/Risk management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Confirm security system and network requirements.	1.1	Access and interpret key requirements of legislation, regulations and workplace policies and procedures, including work health and safety (WHS), and apply to work instructions to ensure compliance.
1.2	Review work instructions to confirm client requirements and work timeframes.
1.3	Obtain and confirm security system installation specifications and network configurations.
1.4	Review installation documentation to confirm equipment, cabling and connection requirements.
1.5	Check proposed configurations against operational parameters and specifications for security system and type of network.
2	Plan and organise work tasks.	2.1	Plan and prioritise work tasks allowing sufficient time to meet work instructions.
2.2	Select and organise required materials, tools, testing devices and equipment including personal protective equipment and check for safe and correct operation.
2.3	Arrange access to security system and network in consultation with relevant persons.
2.4	Identify hazards in the work area and apply risk control measures.
3	Conduct system and network programming and configuration.	3.1	Access networked security system with minimal disruption to services and others in the work area.
3.2	Use safe work practices when working with electronic equipment and cables according to WHS requirements.
3.3	Assess security system design and existing infrastructure to identify and verify program parameters.
3.4	Install and program system software according to manufacturers’ instructions.
3.5	Configure and secure networked security system according to work instructions.
4	Inspect and test network configurations.	4.1	Test networked security system to confirm correct configuration, operation and connections.
4.2	Inspect networked security system configuration and confirm compliance with regulatory and client requirements.
4.3	Identify and rectify or report configuration faults or deficiencies.
5	Finalise work tasks and complete documentation.	5.1	Notify completion of work to relevant persons.
5.2	Complete documentation detailing work undertaken and identified faults or deficiencies according to workplace and regulatory requirements.
5.3	Check tools and equipment for faults, wear or damage and rectify or report problems.
5.4	Restore work area to original condition and remove waste caused by work tasks.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret key requirements of:

specifications for networked system architecture and configuration

system installation plans and specifications

manufacturers’ instructions

numeracy skills to interpret multimeter readings when installing and programming networked security system.

Unit Mapping Information

Supersedes and equivalent to CPPSEC4018A Configure security devices on IT networks.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=7e15fa6a-68b8-4097-b099-030a5569b1ad

Assessment Requirements for CPPSEC4018 Program and configure networked security systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC4018A Configure security devices on IT networks. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by programming and configuring three different internet protocol (IP) networked security systems.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when programming and configuring networked security systems:

licensing requirements and limits of own authority

requirements for complying with Australian Communications and Media Authority cabling rules

work health and safety

cable identification methods and techniques

common computer commands used to verify and manage internet protocol and network performance

difference between programming and configuration of security equipment and systems

documentation to be completed when programming and configuring networked security systems to ensure compliance with licensing and warranty requirements

fundamentals of routers, switches, firewalls and wireless access points

fundamentals of scripting language

keypad and control panel types and functions for a range of security equipment and systems

local area network and wide area network capabilities

meaning of multiple form factor authentication

methods for ensuring IP networked systems and equipment are properly secured

principles of security system networking and integration including IP addresses and devices

tests to confirm correct configurations, operation and connections for networked security systems

tools and equipment including personal protective equipment (PPE) used when programming and configuring networked security systems at client sites

types, functions and features of computerised, electronic and manual security equipment and systems that require programming and configuration:

access control systems

audible and visual warning devices

cameras and monitors

commercial and residential alarm systems

detection devices

electronic and mechanical fire safety and fire locking systems

electronic locks and locking systems

electronic readers

electronic screen equipment

intercoms and control panels

security doors and door controls

types of earthing systems used in electrical installations

typical hazards encountered when programming and configuring networked security systems and the control measures for each:

confined spaces

electrical

hazardous materials and chemicals

hidden utilities

people in the work area

power tools

vermin.

Assessment Conditions

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=7e15fa6a-68b8-4097-b099-030a5569b1ad

CPPSEC4019 Diagnose faults in networked security systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC4019A Identify and diagnose security systems or network fault. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to diagnose faults in a range of security systems and networks. It includes applying methodical diagnostic procedures, testing suspected fault scenarios, and assessing test results, historical information and operational data to diagnose system and network faults and recommend options for rectification.

This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.

This unit may form part of the licensing requirements for people engaged in security risk management in those states and territories where these are regulated activities.

Pre-requisite Unit

Nil.

Unit Sector

Security/Risk management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to diagnose security system or network faults.	1.1	Access and interpret key requirements of legislation, regulations and workplace policies and procedures, including work health and safety (WHS), and apply to work instructions to ensure compliance.
1.2	Review work instructions to confirm client requirements and work timeframes.
1.3	Obtain and assess security system reports and clarify extent of faults in consultation with relevant persons.
1.4	Review security system specifications and network configurations to confirm normal operational functions and performance parameters.
2	Plan and organise work tasks.	2.1	Plan and prioritise work tasks allowing sufficient time to meet work instructions.
2.2	Select and organise required materials, tools, testing devices and equipment including personal protective equipment and check for safe and correct operation.
2.3	Arrange access to security system and network in consultation with relevant persons.
2.4	Identify hazards in the work area and apply risk control measures.
3	Conduct system and network testing and diagnostic procedures.	3.1	Use safe work practices when working with electronic equipment and cables according to WHS requirements.
3.2	Isolate security equipment and system according to WHS requirements.
3.3	Confirm normal performance of security equipment and system against specification schedules.
3.4	Inspect and check security system components and test operation according to manufacturers’ instructions.
3.5	Methodically apply diagnostic methods using measurements and estimations of system operating parameters and network configurations.
3.6	Test suspected fault scenarios to identify source of system or network problems.
3.7	Assess test data, site variables, operational and historical information to support fault diagnosis.
3.8	Diagnose fault or seek assistance from relevant persons to meet work instructions.
4	Recommend options for fault rectification and complete documentation.	4.1	Complete documentation detailing diagnosed faults and options for fault rectification supported by verifiable data according to workplace and regulatory requirements.
4.2	Check tools and equipment for faults, wear or damage and rectify or report problems.
4.3	Clean and restore work area and remove waste caused by work tasks.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to interpret key requirements of:

system installation plans and specifications

manufacturers’ instructions.

Unit Mapping Information

Supersedes and equivalent to CPPSEC4019A Identify and diagnose security system or network fault.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=7e15fa6a-68b8-4097-b099-030a5569b1ad

Assessment Requirements for CPPSEC4019 Diagnose faults in networked security systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC4019A Identify and diagnose security systems or network fault. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by conducting testing and diagnostic procedures on three different networked security systems to diagnose:

a minimum of two system faults

a minimum of two network faults.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when diagnosing faults in networked security systems:

licensing requirements and limits of own authority

regulatory requirements in the jurisdiction of operation

requirements for complying with Australian Communications and Media Authority cabling rules

work health and safety

cable identification methods and techniques

common computer commands used to verify and manage internet protocol (IP) and network performance

difference between programming and configuration of security equipment and systems

documentation to be completed when diagnosing faults in networked security systems to ensure compliance with licensing and warranty requirements

fundamentals of routers, switches, firewalls and wireless access points

fundamentals of scripting language

keypad and control panel types and functions for a range of security equipment and systems

local area network and wide area network capabilities

meaning of multiple form factor authentication

methods for ensuring IP networked systems and equipment are properly secured

operational parameters and diagnostic testing procedures for a range of networked security systems:

access control systems

audible and visual warning devices

cameras and monitors

commercial and residential alarm systems

detection devices

electronic and mechanical fire safety and fire locking systems

electronic locks and locking systems

electronic readers

electronic screen equipment

intercoms and control panels

security doors and door controls

principles of security system networking and integration including IP addresses and devices

tests to confirm correct configurations, operation and connections for networked security systems

tools and equipment used when diagnosing faults in networked security systems

types of earthing systems used in electrical installations

typical hazards encountered when diagnosing faults in networked security systems and the control measures for each:

confined spaces

electrical

hazardous materials and chemicals

hidden utilities

people in the work area

power tools

vermin.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

legislation and licensing requirements that apply to diagnosing faults in networked security systems in the jurisdiction of operation

work instructions, specifications, documentation, networked security systems and tools required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=7e15fa6a-68b8-4097-b099-030a5569b1ad

CPPSEC4020 Advise on advanced technology security systems to meet client needs

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is not equivalent to CPPSEC4020A Advise on the application of biometrics. Unit has been broadened to cover other advanced technologies in addition to biometrics. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to assess the security needs of clients and provide documented advice on security systems that employ advanced technologies including biometrics, artificial intelligence (AI), robotics, smart technologies and video integration. It includes conducting research to maintain knowledge of existing and emerging security technologies, assessing risks associated with the client’s specific circumstances and operating environment, and evaluating client satisfaction to improve service provision.

This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.

This unit may form part of the licensing requirements for people engaged in security risk management in those states and territories where these are regulated activities.

Pre-requisite Unit

None.

Unit Sector

Security/Risk management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Research purpose and application of advanced technologies used by security systems.	1.1	Research and interpret current information on developments and availability of advanced technologies employed by security systems.
1.2	Discuss with relevant persons the purpose and application of advanced technologies in security systems.
1.3	Document research findings in a format suitable for reference when providing client advice.
1.4	Plan and implement strategies to regularly update own knowledge of developments in advanced technologies used by security systems.
2	Assess client security needs.	2.1	Access and interpret legislation, regulations and workplace policies and procedures and apply to work instructions to ensure compliance.
2.2	Consult with client to confirm their immediate, short, and long-term security needs, expectations and budget.
2.3	Obtain and analyse valid and relevant information to clarify client circumstances and operating environment.
2.4	Assess security risk associated with client circumstances and operating environment based on analysis conducted.
2.5	Identify and assess existing and potential security issues to determine their impact on client requirements.
2.6	Consult with client to confirm purpose and parameters of advanced technology security systems to meet their needs.
2.7	Recognise own limitations in assessing client requirements and access specialist resources or advice to meet client requirements.
3	Advise on security options to meet client needs.	3.1	Identify available advanced technology security systems to meet client needs and budget and select recommended security solutions.
3.2	Source comprehensive information to support recommended advanced technology security systems and alternative options to meet client requirements.
3.3	Prioritise recommendations and alternative options and collate evidence of their suitability to meet client requirements.
3.4	Use information technologies to document and present client advice in a format and style to meet workplace requirements.
3.5	Explain features and benefits of recommended systems to client and obtain feedback on suitability and sufficiency of advice.
4	Evaluate advice provision to improve client service.	4.1	Evaluate client feedback to ascertain effectiveness of advice and satisfaction with service provision.
4.2	Identify and action changes necessary to improve advice to meet client needs and comply with workplace requirements for client service.
4.3	Complete and secure client documentation in a manner that facilitates future retrieval and maintains confidentiality according to workplace and regulatory requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to use clear explanations, active listening and questioning skills to convey and clarify information to match security systems to client needs

writing skills to document succinct and logically structured client advice.

Unit Mapping Information

Supersedes and non-equivalent to CPPSEC4020A Advise on the application of biometrics.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC4020 Advise on advanced technology security systems to meet client needs

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is not equivalent to CPPSEC4020A Advise on the application of biometrics. Unit has been broadened to cover other advanced technologies in addition to biometrics. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by advising on security systems to meet differing individual requirements of three clients and involving systems that employ at least three of the advanced technologies listed below:

artificial intelligence (AI)

biometrics

robotics

smart technologies

video integration.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when advising clients on advanced technology security systems:

client service standards

licensing requirements in the security industry

regulatory requirements associated with providing advice on security products and services

application of ISO 31000:2018 Risk management – Guidelines (ISO 31000) when advising clients on security systems

basic requirements for the installation of a range of advanced technology security systems

changing risk context of client operations

established threshold levels and their impact on security

methods for comparing and contrasting advanced technology security system information

operational principles of, and information technologies used in internet protocol networked security systems

process of dynamic risk assessment and application of risk management using the hierarchy of controls

sources of reliable information on the purpose and application of existing and emerging technologies used by security systems

type and nature of a range of security risks and measures for controlling these using advanced technology security systems

types, functions, advantages and disadvantages of a range of advanced technologies used by security systems:

AI

biometrics

robotics

smart technologies

video integration

ways that social and cultural differences may be expressed.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

legislation, regulations, policies and procedures that apply to advising clients on advanced technology security systems in the jurisdiction of operation

client specifications and information, information technologies and resources required to achieve the performance evidence

ISO 31000.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC4021 Develop standard operating procedures for advanced technology security systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is not equivalent to CPPSEC4021A Prepare standard operating procedures for the use of biometrics technology. Unit has been broadened to cover other advanced technologies in addition to biometrics. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to develop standard operating procedures (SOPs) for security systems that employ advanced technologies including biometrics, artificial intelligence (AI), robotics, smart technologies and video integration. It includes conducting research to confirm system operating parameters and writing procedures that ensure safe and effective operation of systems to meet workplace requirements. It also includes reviewing and improving SOPs to maintain compliance with regulatory requirements and respond to changing technologies.

This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.

Legislative, regulatory or certification requirements apply in some states and territories to the provision of advice on security solutions, strategies, protocols and procedures. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Security/Risk management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Confirm operating parameters of advanced technology security system.	1.1	Access and interpret key requirements of legislation, regulations and workplace policies and procedures and apply to work instructions to ensure compliance.
1.2	Source, collate and interpret information to clarify type, modes, functions and operating parameters of advanced technology security system.
1.3	Research security industry issues and trends impacting use of advanced technology security system.
1.4	Identify security and safety issues associated with advanced technology security system to confirm correct and incorrect operating procedures.
1.5	Discuss with relevant persons the purpose and application of advanced technology security system to clarify operating parameters.
1.6	Record findings in a format suitable for further analysis when developing SOPs.
2	Prepare and present SOPs for advanced technology security system.	2.1	Prepare SOPs to meet operational and workplace requirements for the specific type of security system and technologies involved.
2.2	Clearly and concisely detail pre-operational instructions for system access, authorisation and licensing.
2.3	Clearly and concisely detail information and instructions for safe operation of system and technologies to meet workplace requirements.
2.4	Clearly and concisely detail location and conditions for correct system operation to meet workplace requirements.
2.5	Clearly and concisely detail procedures to carry out and complete individual activities for correct system operation to meet workplace requirements.
2.6	Clearly and concisely detail procedures for correctly operating tools, equipment and technologies employed by security system to meet workplace requirements.
2.7	Use information technologies to finalise and present SOPs in the required format and style according to workplace requirements.
3	Review and improve standard operating procedures for advanced technology security system.	3.1	Distribute SOPs to relevant persons for review within agreed timeframes.
3.2	Obtain feedback and action changes necessary to improve SOPs to meet workplace requirements.
3.3	Schedule regular reviews and updates to SOPs to maintain compliance with regulatory requirements and to incorporate changes in system technologies.
3.4	File SOPs and associated documentation according to workplace requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to use active listening and questioning skills to clarify system operating parameters

reading skills to interpret key requirements of manufacturers’ instructions for operating advanced technology security systems

writing skills to prepare succinct and logically structured procedures using language that is accessible to a wide audience.

Unit Mapping Information

Supersedes and non-equivalent to CPPSEC4021A Prepare standard operating procedures for the use of biometrics technology.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC4021 Develop standard operating procedures for advanced technology security systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is not equivalent to CPPSEC4021A Prepare standard operating procedures for the use of biometrics technology. Unit has been broadened to cover other advanced technologies in addition to biometrics. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by develop standard operating procedures (SOPs) for three different security systems that employ at least three of the advanced technologies listed below:

artificial intelligence

biometrics

robotics

smart technologies

video integration.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

workplace policies and procedures that ensure compliance with legislative and regulatory requirements when developing SOPs for advanced technology security systems:

licensing requirements in the security industry

regulatory requirements in the jurisdiction of operation

operating parameters for a range of advanced technology security systems

operational principles of, and technologies used in internet protocol networked security systems

pre-operational requirements for accessing, authorising and licensing the operation of advanced technology security systems

procedural writing techniques

requirements for operating a range of advanced technology security systems

sources of reliable information on:

security industry issues and trends impacting use of advanced technology security systems

the purpose and application of existing and emerging technologies used by security systems

the types, modes, functions and operating parameters of a range of advanced technology security systems

type and nature of a range of security risks and measures for controlling these using advanced technology security systems

ways that social and cultural differences may be expressed.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

legislation, regulations, policies and procedures associated with developing SOPs for advanced technology security systems in the jurisdiction of operation

system information and specifications, information technologies and resources required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC4022 Establish and implement ethics and governance arrangements for security businesses

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. New unit.

Application

This unit specifies the skills and knowledge required to establish and implement ethical and governance arrangements to comply with legislative and regulatory responsibilities associated with managing a security business. It includes establishing, monitoring and communicating policies and procedures that ensure compliance with governance arrangements. It also includes understanding the ethical principles and security industry practices that guide professional conduct when performing security work, developing and implementing a code of conduct and taking necessary disciplinary actions for breaches of the code.

This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.

Legislative, regulatory or certification requirements apply in some states and territories to the provision of advice on security solutions, strategies, protocols and procedures. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Security/Risk management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Comply with governance requirements for security business.	1.1	Clarify governance requirements to comply with legislative and regulatory responsibilities associated with managing a security business in the jurisdiction of operation.
1.2	Establish or review required governance arrangements and associated policies and procedures in line with business plan.
1.3	Confirm roles and responsibilities of all staff including accountabilities associated with business governance.
1.4	Check to confirm required risk management processes, indemnities and insurances are in place and take corrective action where necessary to comply with legislative and regulatory responsibilities.
1.5	Implement reporting systems to monitor business accountabilities and maintain records to comply with legislative and regulatory responsibilities.
1.6	Communicate policies and procedures to relevant persons to ensure compliance with governance requirements.
2	Develop and implement code of conduct for ethical practice.	2.1	Source and review industry standards, codes and guidelines to understand the ethical principles that guide professional conduct in the security industry.
2.2	Develop and document or review code of conduct linked to business mission, values and ethical principles.
2.3	Describe and communicate to relevant persons ethical practice standards for privacy, confidentiality and information security associated with security work and equipment.
2.4	Establish or review processes to handle complaints, monitor ethical practice and implement disciplinary actions for breaches of the code of conduct.
3	Monitor and review governance and ethical practices.	3.1	Schedule regular activities to monitor business and staff compliance against governance arrangements and code of conduct.
3.2	Monitor ethical practice in the security industry and identify strategies to resolve discrepancies between business practice and security industry ethical standards.
3.3	Audit internal governance arrangements and update policies and procedures as required to maintain currency and comply with legislative and regulatory requirements.
3.4	Monitor security work practices and complaints to resolve conflict, improve ethical practice and implement disciplinary actions for identified breaches of the code of conduct.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to use negotiation to resolve conflict

writing skills to prepare succinct and logically structured governance documentation.

Unit Mapping Information

No equivalent unit.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC4022 Establish and implement ethics and governance arrangements for security businesses

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. New unit.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by establishing and implementing ethics and governance arrangements for a security business, involving:

establish or review roles, responsibilities and governance accountabilities for:

one manager

two operational staff

one sub-contractor

develop or review policies and procedures to ensure compliance with governance arrangements in the following areas:

indemnity, insurance and risk management

reporting and records maintenance

complaints and grievances

staff conduct, behaviour and disciplinary action

develop or review a formal code of conduct that references current security industry standards, codes and guidelines, and through a review of security work practices and complaints, identify a minimum of two breaches of the code and suitable disciplinary actions for each breach.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

legislative and regulatory requirements associated with operating a security business in the jurisdiction of operation:

client service standards

key requirements of Corporations Act 2001 and actions by business owners and directors that may constitute a breach of duties

fair trading and consumer protection

licensing in the security industry

privacy

indicators of ethical practice in the security industry:

acting in the best interests of clients and workers

acting with honesty, fairness and professionalism

complying with fiduciary duties and obligations

demonstrating ethical practice when using surveillance equipment

engaging in fair and legal contracting practices and paying workers correct entitlements

maintaining client privacy and confidentiality and information security

maintaining independence and disclosing and managing potential conflicts of interest

maintaining and applying knowledge of legislative and regulatory responsibilities

using clear communication in all dealings with all parties to security business transactions including providing written and signed documents

legal rights and obligations of different business ownership structures

principles of ethical practice and their application in the security industry:

clear communication

client focus

client protection

confidentiality, privacy and information security

fairness

honesty

professional courtesy

respect

purpose and application of Australian Security Industry Association Limited (ASIAL) standards, codes and guidelines:

cash-in-transit code of practice

code of ethics for the use and installation of closed circuit television (CCTV) equipment

codes and guidelines for best practice, including National Police Alarm Response Guideline, Electronic Home Security, AML/CTF compliance and the Care and Use of Security Dogs

security industry standards, codes and guidelines that guide professional conduct

types of behaviours considered unethical

types of governance arrangements required to be implemented to ensure security businesses meet legislative and regulatory responsibilities

workplace relations requirements associated with staff disciplinary actions.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

security industry legislation, regulations, codes, standards and guidelines that apply to security business operation and governance in the jurisdiction of operation

information technologies, resources and documentation required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC4023 Implement contracting arrangements for security businesses

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. New unit.

Application

This unit specifies the skills and knowledge required to implement contracting arrangements to supply and obtain security services. It includes understanding the difference between direct employees and independent contractors and complying with fair work legislation when developing and implementing contractor agreements that ensure contractors receive correct and fair pay and conditions and security services contract terms specify sub-contractor approvals, costs, indemnities, supervision, management, reporting and record-keeping accountabilities.

This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.

Legislative, regulatory or certification requirements apply in some states and territories to the provision of advice on security solutions, strategies, protocols and procedures. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Security/Risk management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Confirm security contractor employment requirements.	1.1	Clarify requirements to comply with fair work legislation when employing workers for a security business.
1.2	Conduct research to clarify the difference between direct employees and independent contractors and Australian Business Number holders under common law.
1.3	Source and confirm current pay rates, allowances, penalty and overtime rates for security workers.
1.4	Collate and summarise findings in a format suitable for use as a reference tool.
2	Engage in contracting to supply and obtain security services.	2.1	Clarify nature, scope and regulatory requirements for security services to be contracted.
2.2	Source potential contractors and check to confirm they meet security licencing requirements for specified security services.
2.3	Conduct due diligence and background checks to identify and select quality contractors and mitigate risk to security business.
2.4	Analyse proposal and contract documentation to clarify employment relationship with contractors.
2.5	Consult with relevant persons to agree employment terms that ensure contractors receive correct and fair pay and conditions in accordance with fair work legislation.
2.6	Confirm security services contract terms and include clauses that clearly specify sub-contractor approvals, costs, indemnities, supervision, management, reporting and record-keeping accountabilities.
2.7	Arrange signing and exchange of security service contract between parties to the agreement.
3	Monitor and review security contracting practices.	3.1	Regularly monitor security contractor arrangements to ensure compliance with terms of security services contract and regulatory requirements.
3.2	Monitor contractor records to promptly identify changes to services or contractor arrangements that represent potential breaches of contract or regulatory compliance.
3.3	Consult with relevant persons to clarify security services and contracting arrangements and take required actions to maintain compliance with regulatory requirements.
3.4	Complete and secure all contracting documentation and records in a manner that facilitates future retrieval, compliance audits and ensures confidentiality and privacy.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to negotiate employment terms and conditions

numeracy skills to calculate pay rates and allowances based on work classifications, shifts and hours of work.

Unit Mapping Information

No equivalent unit.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC4023 Implement contracting arrangements for security businesses

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. New unit.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by implementing contracting arrangements for a security business, involving:

develop and present a labour hire agreement to contract security services to a client

develop and present an agreement to employ a minimum of two independent contractors, one of which will perform a multishift roster involving seven days and weekend and night work.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

legislative and regulatory requirements associated with operating security businesses:

client service standards

Fair Work Act 2009 (FW Act) and Fair Work Regulations 2009

licensing in the security industry

privacy

superannuation guarantee

taxation

compliance audit requirements for the jurisdiction of operation

current security services industry award pay rates, classifications and allowances

definition of ‘sham contracting’ and legal ramifications of participating knowingly or unknowingly in illegal contracting arrangements when engaging independent contractors for security services

elements of a contract:

offer and acceptance

intention to create legal relations

consideration

legal capacity

general taxation and superannuation obligations of Australian Business Number (ABN) holders who are contracted to provide security services

methods for determining whether an employed person is an employee or a contractor

negotiation techniques

potential risks to security businesses who engage in contracting arrangements for security services

purpose and techniques for conducting due diligence and background checks of contractors providing security services

requirements of the FW Act associated with contracting arrangements for security services:

section 550 and accessorial liability for underpayments

employment records required to be kept

employment conditions for direct employees and independent contractors or ABN holders

factors that are indicative of an employee

factors that are indicative of an independent contractor

sub-contractor approval requirements for multi-level contracting of security services

types of behaviours considered unethical when engaging in contracting arrangements for security work.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

security industry and fair work legislation and regulations that apply to contracting arrangements for security businesses in the jurisdiction of operation

documentation, information technologies and resources required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC4024 Assess security of crowded places

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. New unit.

Application

This unit specifies the skills and knowledge required to assess the nature and use of crowded places and existing security arrangements to identify report security vulnerabilities. Crowded places are sites and events open to use by large numbers of people on a predictable basis as defined in Australia’s Strategy for Protecting Crowded Places from Terrorism 2017 (Crowded Places Strategy). The unit includes conducting security audits following processes outlined in the Crowded Places Strategy.

This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.

Legislative, regulatory or certification requirements apply in some states and territories to the provision of advice on security solutions, strategies, protocols and procedures. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Security/Risk management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Assess crowded place nature and use, and existing security arrangements.	1.1	Access and interpret key requirements of the Crowded Places Strategy to understand national strategic objectives associated with protecting crowded places from terrorism.
1.2	Access and interpret work instructions to confirm client, legislative and regulatory requirements and assessment timeframes.
1.3	Consult with relevant persons to clarify crowded place owners and operators.
1.4	Source information to clarify crowded place nature and use, and potential volume and concentration of people.
1.5	Source intelligence to verify current national terrorism threat level and context.
1.6	Clarify existing security arrangements in discussion with relevant persons.
1.7	Recognise own limitations in assessing security of crowded place and access specialist resources or advice to meet client requirements.
2	Conduct crowded place security audit.	2.1	Assess crowded place characteristics to determine level of attractiveness to potential attack.
2.2	Access and interpret security plans, policies and procedures for crowded place.
2.3	Assess all physical security arrangements for crowded place.
2.4	Assess information security measures for crowded place.
2.5	Assess personnel security measures for crowded place.
2.6	Analyse assessment and audit findings to identify security vulnerabilities for crowded place.
3	Complete assessment and report security vulnerabilities.	3.1	Use technology to finalise and document crowded place security assessment detailing identified security vulnerabilities and recommended risk mitigation strategies.
3.2	Check to ensure security assessment is supported by verifiable information and make required adjustments.
3.3	Present security assessment to relevant persons for feedback within agreed timeframes.
3.4	Use questioning and active listening to explain identified security vulnerabilities and recommendations to mitigate risks to crowded place.
3.5	Secure crowded place assessment documentation in a manner that facilitates future retrieval and maintains confidentiality.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to relate to people demonstrating sensitivity to individual social and cultural differences

writing skills to prepare succinct and logically structured crowded place assessment report.

Unit Mapping Information

No equivalent unit.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC4024 Assess security of crowded places

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. New unit.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by documenting and presenting security assessments for two different crowded places:

one involving buildings with multiple access points such as a stadium or shopping centre

one involving open spaces and large volumes of people such as a shopping mall or place of mass gathering.

Crowded Places Security Audit documentation outlined in Australia’s Strategy for Protecting Crowded Places from Terrorism (Crowded Places Strategy) must be completed for each security assessment.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

characteristics of crowded places that make them attractive to an attack:

crowded place is symbolic

crowded place attracts a large number of people at any one time

people gather at the crowded place on a predictable basis

density of people is high

crowded place has significant social importance to nation, state or territory

interruption to functioning of crowded place would have significant economic impact to nation, state or territory

offenders could enter, attack and leave crowded place without detection

offenders can easily access information about the crowded place when planning an attack

crowd behaviour, dynamics and movement patterns that can threaten security in a crowded place

difference between information and intelligence in the context of security assessments

legislative and regulatory requirements for assessing security of crowded places in the jurisdiction of operation

licensing requirements in the security industry

purpose of Crowded Places Strategy and understanding of:

concept of layered security and how it is applied to protect crowded places

definition of crowded places

definition of hostile vehicles and methods of attack

general features of improvised explosive devices and recommended incident response

key security issues for crowded places

objectives, characteristics and identification of active armed offenders

signs of chemical weapons attack and recommend response

those with a role in protecting the security of crowded places including roles and responsibilities of owners and operators and private security providers

security issues to be assessed when conducting security audits of crowded places:

security plans, policies and procedures

physical security including:

access control

perimeter security

hostile vehicle mitigation

closed circuit television or video surveillance systems

improvised explosive devices blast mitigation

hostile reconnaissance detection and detecting suspicious behaviour

information security

personnel security

security vulnerabilities of crowded places and risk mitigation strategies for each

ways that social and cultural differences may be expressed.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

legislation and regulations that apply to assessing security of crowded places in the jurisdiction of operation

plans, policies and procedures, information technologies and resources required to achieve the performance evidence

Crowded Places Strategy documentation including Crowded Places Security Audit and Crowded Places Self-Assessment Tool.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC4025 Advise on operational requirements to maintain crowded place security

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. New unit.

Application

This unit specifies the skills and knowledge required to advise on operational requirements to maintain security of crowded places. Crowded places are sites and events open to use by large numbers of people on a predictable basis as defined in Australia’s Strategy for Protecting Crowded Places from Terrorism 2017 (Crowded Places Strategy). The unit includes identifying risk mitigation strategies based on security vulnerabilities and planning feasible operational security measures to provide protective security and mitigate risks to people and property

This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.

Legislative, regulatory or certification requirements apply in some states and territories to the provision of advice on security solutions, strategies, protocols and procedures. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Security/Risk management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Identify risk mitigation strategies for crowded place.	1.1	Access and interpret work instructions to confirm client, legislative and regulatory requirements and timeframes for advice provision.
1.2	Consult with relevant persons to clarify crowded place security requirements and obtain information to support operational objectives.
1.3	Source intelligence to verify current national terrorism threat level and context.
1.4	Source and interpret information to clarify existing security arrangements and identified security vulnerabilities for crowded place.
1.5	Formulate risk mitigation strategies proportionate to security vulnerabilities and level of threat.
1.6	Recognise own limitations in advising on operational requirements to maintain security of crowded place and access specialist resources or advice to meet client requirements.
2	Determine operational security requirements for crowded place.	2.1	Interpret crowded place documentation and maps to gain full understanding of operational parameters.
2.2	Inspect crowded place to identify and assess access and exit points, thoroughfares and movement patterns that could threaten security.
2.3	Plan operational security measures to provide protective security for crowded place in accordance with risk mitigation strategies and client requirements.
2.4	Verify feasibility of operational security measures to ensure implementation is feasible and complies with client, legislative and regulatory requirements.
2.5	Plan contingency measures that respond to changing operational circumstances and risk levels.
2.6	Estimate and document the types and numbers of resources required to apply layered security for crowded place.
3	Finalise and present operational security recommendations for crowded place.	3.1	Use technology to finalise and document operational security recommendations to maintain crowded place security.
3.2	Check to ensure operational security recommendations address identified risks and contingency requirements and are supported by verifiable information.
3.3	Present operational security recommendations to relevant persons for feedback within agreed timeframes.
3.4	Use questioning and active listening to explain operational measures and implementation requirements.
3.5	Secure crowded place and operational security documentation in a manner that facilitates future retrieval and maintains confidentiality.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to use clear explanations, active listening and questioning skills to convey and clarify operational information

reading skills to analyse and evaluate key requirements of crowded place documentation including plans, procedures and schematics

writing skills to prepare succinct and logically structured advice on operational requirements to maintain crowded place security.

Unit Mapping Information

No equivalent unit.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC4025 Advise on operational requirements to maintain crowded place security

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. New unit.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by documenting and presenting advice on operational requirements to maintain security for two different crowded places:

one involving buildings with multiple access points such as a stadium or shopping centre:

anticipated security risks must include active armed offender and an improvised explosive device

one involving open spaces and large volumes of people such as a shopping mall or place of mass gathering:

risks must include active armed offender and hostile vehicle.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

characteristics of crowded places that make them attractive to an attack:

crowded place is symbolic

crowded place attracts a large number of people at any one time

people gather at the crowded place on a predictable basis

density of people is high

crowded place has significant social importance to nation, state or territory

interruption to functioning of crowded place would have significant economic impact to nation, state or territory

offenders could enter, attack and leave crowded place without detection

offenders can easily access information about the crowded place when planning an attack

crowd behaviour, dynamics and movement patterns that can threaten security in a crowded place

crowded place plans, policies and procedures including those covering emergency and evacuation

crowded place layout, including entrances, exits, first-aid points, thoroughfares and potential hazards

legislative and regulatory requirements for advising on operational requirements to maintain crowded place security in the jurisdiction of operation

licensing requirements in the security industry

operational security measures that provide protective security for crowded places against:

active armed offenders

improvised explosive devices

chemical weapons

hostile vehicles

purpose of Australia’s Strategy for Protecting Crowded Places from Terrorism and understanding of:

concept of layered security and how it is applied to protect crowded places

definition of crowded places

definition of hostile vehicles and methods of attack

general features of improvised explosive devices and recommended incident response

key security issues for crowded places

objectives, characteristics and identification of active armed offenders

signs of chemical weapons attack and recommend response

those with a role in protecting the security of crowded places including roles and responsibilities of owners and operators and private security providers

security vulnerabilities of crowded places and risk mitigation strategies for each

types and purpose of resources that may be deployed as part of a layered security approach when protecting crowded places:

access control systems and equipment

manpower

physical barriers

surveillance equipment

ways that social and cultural differences may be expressed.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

legislation and regulations that apply to providing advice on operational requirements to maintain crowded place security in the jurisdiction of operation

plans, policies and procedures, information technologies and resources required to achieve the performance evidence

Australia’s Strategy for Protecting Crowded Places from Terrorism

Active Armed Offender Guidelines for Crowded Places

Improvised Explosive Device Guidelines for Crowded Places

Chemical Weapon Guidelines for Crowded Places

Hostile Vehicle Guidelines for Crowded Places.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC5002 Coordinate security operations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC5002A Coordinate security operations. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to coordinate security operations. It includes confirming performance targets, resources and constraints against operational plans, implementing and monitoring security operations, and reviewing and improving operational outcomes.

This unit is suitable for those using a broad range of cognitive, technical and communication skills to select and apply methods and technologies to analyse information and provide solutions to sometimes complex problems.

Legislative, regulatory or certification requirements apply in some states and territories to the provision of advice on security solutions, strategies, protocols and procedures. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Security/Risk management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Confirm operational requirements.	1.1	Access and interpret key requirements of legislation, regulations and workplace policies and procedures, including work health and safety (WHS), and apply to security operation to ensure compliance.
1.2	Obtain and review work instructions to clarify security operation objectives, timeframes and budget requirements.
1.3	Assess performance targets, resource availability and constraints against operational plan and discuss issues with relevant persons.
1.4	Conduct team briefing to exchange operational information and confirm roles responsibilities and operational objectives.
2	Implement and monitor security operation.	2.1	Implement security operation in accordance with operational plan and designated timeframes and budget.
2.2	Use chain of command processes to ensure an accurate and ongoing exchange of information during security operation.
2.3	Monitor security operation to ensure outcomes comply with operational objectives, WHS and regulatory requirements.
2.4	Identify necessity to deviate from operational plan and implement remedial actions in consultation with relevant persons.
2.5	Use communication systems and equipment to exchange operational information and negotiate successful conclusion to security operation.
3	Review and report on security operation.	3.1	Evaluate effectiveness of security operation in consultation with relevant persons and document the results.
3.2	Develop security operations report detailing operational outcomes and identifying recommended improvements to future operations.
3.3	Maintain security operations documentation in accordance with workplace and regulatory requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to use clear explanations, active listening and questioning skills to convey and clarify operational information

writing skills to prepare succinct and logically structured reports

numeracy skills to calculate operational resources and costings.

Unit Mapping Information

Supersedes and equivalent to CPPSEC5002A Coordinate security operations.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC5002 Coordinate security operations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC5002A Coordinate security operations. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by coordinating two different security operations.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

legislative and regulatory requirements that apply to security operations:

anti-discrimination and diversity

apprehension, arrest and restraint of persons

key requirements of legislation, regulations and codes of conduct for security operations in the jurisdiction of operation

legal rights and responsibilities of employers, supervisors and employees associated with work health and safety and duty of care

licensing requirements in the security industry

trespass and removal of persons

use of force

application of integrated security measures including physical security, manpower, security technologies and security of personnel and information

chain of command and communication processes used when coordinating security operations

implications for security operations arising from:

National Guidelines for the Protection of Places of Mass gathering from Terrorism

Active Armed Offender Guidelines for Crowded Places

Improvised Explosive Device Guidelines for Crowded Places

Chemical Weapon Guidelines for Crowded Places

Hostile Vehicle Guidelines for Crowded Places

intervention points for expert advice associated with security operations

key principles of team dynamics, team leadership and management

methods for briefing security operations information and instructions to individuals and teams

methods for reviewing security operations to identify procedural improvements

negotiation techniques used during security operations

purpose of Australia’s Strategy for Protecting Crowded Places from Terrorism and understanding of:

definition of crowded places

key security issues for crowded places

objectives, characteristics and identification of active armed offenders

definition of hostile vehicles and methods of attack

signs of chemical weapons attack and recommend response

general features of improvised explosive devices and recommended incident response

ways that social and cultural differences may be expressed.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

legislation, regulations and codes of practice that apply to security operations in the jurisdiction of operation

work instructions, security equipment, resources and information technologies required to achieve the performance evidence

National Guidelines for the Protection of Places of Mass gathering from Terrorism

Australia’s Strategy for Protecting Crowded Places from Terrorism

National Guidelines for the Protection of Places of Mass gathering from Terrorism

Active Armed Offender Guidelines for Crowded Places

Improvised Explosive Device Guidelines for Crowded Places

Chemical Weapon Guidelines for Crowded Places

Hostile Vehicle Guidelines for Crowded Places.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC5003 Assess security risk management options

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC5003A Assess security risk management options. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to assess security risks associated with client operations and formulate suitable treatment options as part of a risk management strategy. It includes analysing the client’s security objectives and operating environment and establishing criteria to select and prioritise risk treatment options consistent with recognised industry practice and guidelines provided by ISO 31000:2018 Risk management – Guidelines (ISO 31000). The unit requires preparing formal reports detailing risk management options and possible consequences of not implementing recommended treatments.

This unit is suitable for those using a broad range of cognitive, technical and communication skills to select and apply methods and technologies to analyse information and provide solutions to sometimes complex problems.

Legislative, regulatory or certification requirements apply in some states and territories to the provision of advice on security solutions, strategies, protocols and procedures. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Security/Risk management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Assess client’s security requirements and risk environment.	1.1	Access and interpret key requirements of legislation, regulations and Australian standard ISO 31000 to understand and comply with requirements for assessing security risk management options.
1.2	Clarify client security objectives and risk assessment terms of reference in consultation with relevant persons.
1.3	Source and review information to identify and assess risks associated with operating environment of client.
1.4	Analyse type, nature and cause of identified security risks and prioritise based on severity and likelihood of occurrence.
1.5	Document risk assessment outcomes and check to ensure data currency and reliability.
2	Formulate security risk management options.	2.1	Identify security risk treatment options commensurate with risk assessment and client requirements.
2.2	Research the application of identified treatment options in similar contexts to assess their effectiveness in mitigating risks to client’s operating environment.
2.3	Establish criteria to assess effectiveness of treatment options consistent with recognised industry practice and guidelines provided by ISO 31000.
2.4	Apply criteria to select and prioritise recommended treatment options.
3	Finalise and present security risk management options.	3.1	Finalise and document security risk assessment detailing recommended risk management options and possible consequences of not implementing recommended treatments.
3.2	Check report to ensure analysis and recommendations are clear, coherent and consistent with terms of reference, and supported by verifiable information.
3.3	Present report to relevant persons within agreed timeframes and explain identified security risks and treatment options to enhance understanding and acceptance of recommendations.
3.4	Complete and secure risk assessment documentation in a manner that facilitates future retrieval and maintains client confidentiality according to workplace and regulatory requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to negotiate client agreement

writing skills to prepare succinct and logically structured assessment reports

numeracy skills to apply basic probability statistics when assessing security risks.

Unit Mapping Information

Supersedes and equivalent to CPPSEC5003A Assess security risk management options.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC5003 Assess security risk management options

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC5003A Assess security risk management options. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by assessing security risks and formulating risk management options associated with two of the following scenarios:

security of a mass gathering

security of a crowded place

asset security.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

legislative and regulatory requirements that apply when assessing security risk management options:

key requirements of legislation, regulations and codes of conduct governing security risk management in the jurisdiction of operation

legal rights and responsibilities of employers, supervisors and employees associated with work health and safety and duty of care

licensing requirements in the security industry

trespass and removal of persons

use of force

application of integrated security measures including physical security, manpower, security technologies and security of personnel and information

distinction between information and intelligence and methods for validating information sources

implications for security risk management arising from:

National Guidelines for the Protection of Places of Mass gathering from Terrorism

Active Armed Offender Guidelines for Crowded Places

Improvised Explosive Device Guidelines for Crowded Places

Chemical Weapon Guidelines for Crowded Places

Hostile Vehicle Guidelines for Crowded Places

methods for determining the type, nature and causes of potential and actual security risks

methods for prioritising security risks and treatment options based on degree of risk

process and application of dynamic risk assessment and risk management methods

purpose of Australia’s Strategy for Protecting Crowded Places from Terrorism and understanding of:

definition of crowded places

key security issues for crowded places

objectives, characteristics and identification of active armed offenders

definition of hostile vehicles and methods of attack

signs of chemical weapons attack and recommend response

general features of improvised explosive devices and recommended incident response

recognised industry practice and application of ISO 31000:2018 Risk management – Guidelines (ISO 31000) when establishing criteria to assess risks and treatment options

types of treatment options appropriate to the range of security risks and threats to various client operating environments:

assets

buildings

crowded places

mass gatherings.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

legislation, regulations and codes of practice that apply to assessing security risk management options in the jurisdiction of operation

client instructions and operating environment information, resources and information technologies required to achieve the performance evidence

ISO 31000

National Guidelines for the Protection of Places of Mass gathering from Terrorism

Australia’s Strategy for Protecting Crowded Places from Terrorism

National Guidelines for the Protection of Places of Mass gathering from Terrorism

Active Armed Offender Guidelines for Crowded Places

Improvised Explosive Device Guidelines for Crowded Places

Chemical Weapon Guidelines for Crowded Places

Hostile Vehicle Guidelines for Crowded Places.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC5004 Develop security risk management plans

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC5004A Prepare security risk management plan. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to develop comprehensive security risk management plans based on the principles of ISO 31000:2018 Risk management – Guidelines (ISO 31000). It includes identifying and evaluating security risks and existing control measures, developing action plans to identify and manage risks, designing risk treatment options and testing them in the field as part of a security risk management strategy.

This unit is suitable for those using a broad range of cognitive, technical and communication skills to select and apply methods and technologies to analyse information and provide solutions to sometimes complex problems.

Legislative, regulatory or certification requirements apply in some states and territories to the provision of advice on security solutions, strategies, protocols and procedures. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Security/Risk management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Evaluate security risks and controls.	1.1	Access and interpret key requirements of legislation, regulations and Australian standard ISO 31000 to understand and comply with requirements for developing security risk management plans.
1.2	Clarify client security requirements and operating environment in consultation with relevant persons.
1.3	Source and review information to identify security risks.
1.4	Clearly distinguish and confirm acceptable and unacceptable security risks.
1.5	Set priorities for risk treatment and assurance of controls.
1.6	Highlight and specify risks that are high priority to ensure appropriate controls are developed.
1.7	Evaluate existing controls to determine impact on risk occurrence and implement required modifications.
2	Plan risk management strategies.	2.1	Develop and document action plans that identify tasks, activities and resources required to achieve security risk management objectives.
2.2	Select security risk control measures based on assessed type, nature, cause and degree of risk associated with identified security risks.
2.3	Incorporate actions to respond to contingencies when planning risk management strategies.
2.4	Establish communication and reporting arrangements to maintain currency of action plans in consultation with relevant persons.
3	Design security risk treatment options.	3.1	Assess client’s operating environment to confirm potential and real security risks.
3.2	Select feasible risk treatment options and conduct research to confirm implications for controlling whole or part of security risks.
3.3	Document and cost recommended risk treatment options to ensure compatibility with nature of risk and client requirements.
3.4	Consult with relevant persons to verify suitability of recommended risk treatment options and obtain required approvals.
3.5	Test risk treatment options in the field and analyse results to verify effectiveness of treatments in the security context.
4	Finalise and present security risk management plan.	4.1	Finalise and document comprehensive security risk management plan in the required format according to workplace requirements.
4.2	Check security risk management plan to ensure analysis and recommendations are clear, coherent and consistent with client requirements, and based on the principles of ISO 31000.
4.3	Present risk management plan to relevant persons within agreed timeframes and explain identified security risks and treatments to enhance understanding and acceptance of recommendations.
4.4	Implement procedures to monitor and review security risk management activities to ensure continuous improvement.
4.5	Complete and secure risk management plan in a manner that facilitates future retrieval and maintains client confidentiality according to workplace and regulatory requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to negotiate client agreement

writing skills to prepare succinct and logically structured security risk management plans

numeracy skills to apply statistical methods and present statistical data.

Unit Mapping Information

Supersedes and equivalent to CPPSEC5004A Prepare security risk management plan.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC5004 Develop security risk management plans

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSEC5004A Prepare security risk management plan. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by developing and documenting two security risk management plans that meet the requirements of clients with different risk management requirements.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

legislative and regulatory requirements that apply when developing security risk management plans:

key requirements of legislation, regulations and codes of conduct for security risk management in the jurisdiction of operation

legal rights and responsibilities of employers, supervisors and employees associated with work health and safety and duty of care

licensing requirements in the security industry

trespass and removal of persons

use of force

application of integrated security measures including physical security, manpower, security technologies and security of personnel and information

distinction between information and intelligence and methods for validating information sources

activities to be included in action plans for security risk management

implications for security risk management arising from:

National Guidelines for the Protection of Places of Mass gathering from Terrorism

Active Armed Offender Guidelines for Crowded Places

Improvised Explosive Device Guidelines for Crowded Places

Chemical Weapon Guidelines for Crowded Places

Hostile Vehicle Guidelines for Crowded Places

methods for determining the type, nature and causes of potential and actual security risks

methods for distinguishing between acceptable and unacceptable security risks

methods for prioritising security risks and treatment options based on degree of risk

methods for testing treatment options in the field

process and application of dynamic risk assessment and risk management methods

purpose of Australia’s Strategy for Protecting Crowded Places from Terrorism and understanding of:

definition of crowded places

key security issues for crowded places

objectives, characteristics and identification of active armed offenders

definition of hostile vehicles and methods of attack

signs of chemical weapons attack and recommend response

general features of improvised explosive devices and recommended incident response

recognised industry practice and application of ISO 31000:2018 Risk management – Guidelines (ISO 31000) when designing security risk management strategies and treatment options

types of treatment options appropriate to the range of security risks and threats to various client operating environments:

assets

buildings

crowded places

mass gatherings.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

legislation, regulations and codes of practice that apply to developing security risk management plans in the jurisdiction of operation

client instructions and operating environment information, resources and information technologies required to achieve the performance evidence

ISO 31000

National Guidelines for the Protection of Places of Mass gathering from Terrorism

Australia’s Strategy for Protecting Crowded Places from Terrorism

National Guidelines for the Protection of Places of Mass gathering from Terrorism

Active Armed Offender Guidelines for Crowded Places

Improvised Explosive Device Guidelines for Crowded Places

Chemical Weapon Guidelines for Crowded Places

Hostile Vehicle Guidelines for Crowded Places.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC5005 Implement security risk management plans

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPSEC5005A Implement security risk assessment plan. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to implement security risk management plans. It includes organising, costing and allocating resources, monitoring emerging security risks and changes in the operating environment against activities and targets in action plans, and reviewing treatment options to update security risk management plans. Risk management plans are implemented based on the principles of ISO 31000:2018 Risk management – Guidelines (ISO 31000).

This unit is suitable for those using a broad range of cognitive, technical and communication skills to select and apply methods and technologies to analyse information and provide solutions to sometimes complex problems.

Legislative, regulatory or certification requirements apply in some states and territories to the provision of advice on security solutions, strategies, protocols and procedures. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Security/Risk management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Organise and allocate resources to support security risk management plan.	1.1	Access and interpret key requirements of legislation, regulations and Australian standard ISO 31000 to understand and comply with requirements for implementing security risk management plans.
1.2	Review security risk management plan to clarify and cost resource requirements.
1.3	Plan and schedule activities and targets to meet requirements of risk management action plans.
1.4	Define roles, responsibilities and work schedules for implementing security risk management plan and communicate to relevant persons.
1.5	Organise efficient allocations of resources, equipment and materials required to implement risk management action plans.
1.6	Disseminate information to support security risk management plan information according to workplace and regulatory requirements.
2	Monitor emerging security risks and operating environment.	2.1	Monitor emerging risks and assess ongoing suitability of implemented security risk treatment options based on ISO 31000 principles.
2.2	Monitor changes to operating environment and identify and incorporate corrective contingency measures into security risk management plan.
2.3	Regularly review risk management targets and outcomes against action plans to confirm aims and objectives are achieved.
2.4	Prepare documentation and guidelines explaining incidence, nature and causes of emerging security risks and contingencies implemented.
3	Review treatment options and update security risk management plan.	3.1	Systematically review effectiveness of security risk treatment options in meeting risk management objectives.
3.2	Identify and test required corrective measures to confirm suitability to meet risk management objectives.
3.3	Modify security risk management plan to incorporate corrective measures and address discrepancies between treatment options and risk incidence.
3.4	Seek feedback from relevant persons on effectiveness of treatment options and make required adjustments to incorporate feedback.
3.5	Cost long and short-term options to accurately estimate resource allocations to support security risk management plan.
3.6	Confirm stages of implementation for security risk management plan and coordinate required resources to ensure availability.
3.7	Finalise updated security risk management plan according to workplace and regulatory requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to negotiate agreements

writing skills to prepare succinct and logically structured security risk management documents and guidelines

numeracy skills to apply statistical methods and present statistical data.

Unit Mapping Information

Supersedes and equivalent to CPPSEC5005A Implement security risk management plan.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC5005 Implement security risk management plans

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPSEC5005A Implement security risk assessment plan. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by implementing two different security risk management plans.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

legislative and regulatory requirements that apply when implementing security risk management plans:

key requirements of legislation, regulations and codes of conduct for security risk management in the jurisdiction of operation

legal rights and responsibilities of employers, supervisors and employees associated with work health and safety and duty of care

licensing requirements in the security industry

trespass and removal of persons

use of force

application of integrated security measures including physical security, manpower, security technologies and security of personnel and information

distinction between information and intelligence and methods for validating information sources

work scheduling methods

activities and targets contained in risk management action plans

methods for achieving efficiencies when allocating resources, equipment and materials to the implementation of security risk management plans

implications for security risk management arising from:

National Guidelines for the Protection of Places of Mass gathering from Terrorism

Active Armed Offender Guidelines for Crowded Places

Improvised Explosive Device Guidelines for Crowded Places

Chemical Weapon Guidelines for Crowded Places

Hostile Vehicle Guidelines for Crowded Places

methods for determining the type, nature and causes of potential and actual security risks

methods for distinguishing between acceptable and unacceptable security risks

methods for prioritising security risks and treatment options based on degree of risk

methods for testing treatment options in the field

process and application of dynamic risk assessment and risk management methods

purpose of Australia’s Strategy for Protecting Crowded Places from Terrorism and understanding of:

definition of crowded places

key security issues for crowded places

objectives, characteristics and identification of active armed offenders

definition of hostile vehicles and methods of attack

signs of chemical weapons attack and recommend response

general features of improvised explosive devices and recommended incident response

recognised industry practice and application of ISO 31000:2018 Risk management – Guidelines (ISO 31000) when implementing and updating security risk management plans

types of treatment options appropriate to the range of security risks and threats to various client operating environments:

assets

buildings

crowded places

mass gatherings.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

legislation, regulations and codes of practice that apply when implementing security risk management plans in the jurisdiction of operation

risk management plans including action plans, resources and information technologies required to achieve the performance evidence

ISO 31000

National Guidelines for the Protection of Places of Mass gathering from Terrorism

Australia’s Strategy for Protecting Crowded Places from Terrorism

National Guidelines for the Protection of Places of Mass gathering from Terrorism

Active Armed Offender Guidelines for Crowded Places

Improvised Explosive Device Guidelines for Crowded Places

Chemical Weapon Guidelines for Crowded Places

Hostile Vehicle Guidelines for Crowded Places.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC5006 Develop strategies to implement advanced technology security systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is not equivalent to CPPSEC5006A Determine strategy for the implementation of biometrics technology. Unit has been broadened to cover other advanced technologies in addition to biometrics. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to develop strategies to implement security systems that employ advanced technologies including biometrics, artificial intelligence (AI), robotics, smart technologies and video integration. It includes assessing risks and threats to client assets, evaluating existing security measures, and devising feasible implementation options that integrate advanced technology security systems within existing security architectures.

This unit is suitable for those using a broad range of cognitive, technical and communication skills to select and apply methods and technologies to analyse information and provide solutions to sometimes complex problems.

Legislative, regulatory or certification requirements apply in some states and territories to the provision of advice on security solutions, strategies, protocols and procedures. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Security/Risk management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Assess client’s security requirements.	1.1	Access and interpret key requirements of legislation and regulations to understand and comply with requirements for implementing advanced technology security systems.
1.2	Clarify client assets, security requirements, budget and timeframes for implementing advanced technology security system in consultation with relevant persons.
1.3	Identify and assess threats to physical and technical security of client.
1.4	Identify and assess security risks to client assets and prioritise risk levels.
1.5	Evaluate reliability and effectiveness of existing security measures against identified threats and risks.
1.6	Document findings and seek specialist assistance as required to assess security requirements of client.
2	Identify requirements for implementing advanced technology security system.	2.1	Assess advanced technology security system options to meet security threats and risks and client requirements.
2.2	Analyse and confirm physical and technical specifications for advanced technology security system to be installed.
2.3	Assess existing security architecture to identify requirements for effectively integrating advanced technology security system.
2.4	Identify resources, skills and training required to implement advanced technology security system.
2.5	Summarise implementation requirements in a format suitable for further analysis.
3	Design and verify implementation options for advanced technology security system.	3.1	Design system implementation options based on analysis of implementation requirements.
3.2	Conduct checks to verify implementation options are feasible and comply with time schedules, available resources and budget.
3.3	Confirm implementation options will effectively control assessed risks and threats to client assets.
4	Finalise strategy for implementing advanced technology security system.	4.1	Finalise and document strategy to implement advanced technology security system.
4.2	Check strategy to ensure analysis recommendations are clear, coherent and consistent with client requirements, include contingency measures, and are supported by verifiable information.
4.3	Present strategy to relevant persons within agreed timeframes and explain system design and implementation requirements to enhance understanding and acceptance of recommendations.
4.4	Complete and secure implementation strategy documentation in a manner that facilitates future retrieval and maintains client confidentiality according to workplace and regulatory requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to negotiate client agreements

writing skills to prepare logical and sequenced technical specifications for implementing advanced technology security systems

reading skills to interpret key requirements of technical specifications, plans and designs for security systems.

Unit Mapping Information

Supersedes and non-equivalent to CPPSEC5006A Determine strategy for the implementation of biometric technology.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC5006 Develop strategies to implement advanced technology security systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is not equivalent to CPPSEC5006A Determine strategy for the implementation of biometrics technology. Unit has been broadened to cover other advanced technologies in addition to biometrics. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by developing and documenting two strategies to implement security systems that employ at least two types of advanced technologies from the list below:

artificial intelligence (AI)

biometrics

robotics

smart technologies

video integration.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

legislative and regulatory requirements that apply to the implementation of advanced technology security systems:

client service standards

licensing requirements in the security industry

regulatory requirements associated with providing advice on implementing security systems

application of ISO 31000:2018 Risk management – Guidelines (ISO 31000) when developing strategies to implement advanced technology security systems

methods for achieving efficiencies when allocating resources, equipment and materials to the implementation of advanced technology security systems

methods for assessing security risks and threats and determining the type, nature and causes of potential and actual security risks

methods for comparing and contrasting advanced technology security system information

methods for determining security system requirements including single and multiple applications of advanced technologies

operational principles of, and information technologies used in internet protocol networked security systems

process and application of dynamic risk assessment and risk management methods

purpose of Australia’s Strategy for Protecting Crowded Places from Terrorism and understanding of:

definition of crowded places

key security issues for crowded places

objectives, characteristics and identification of active armed offenders

definition of hostile vehicles and methods of attack

signs of chemical weapons attack and recommend response

general features of improvised explosive devices and recommended incident response

requirements for integrating a range of advanced technology security systems within existing security architecture across local area networks and wide area networks

types, functions and parameters of a range of advanced technology security systems involving:

AI

biometrics

robotics

smart technologies

video integration

ways that social and cultural differences may be expressed.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

legislation, regulations and codes of practice that apply to the implementation of advanced technology security systems in the jurisdiction of operation

client specifications and information, resources and information technologies required to achieve the performance evidence

ISO 31000

Australia’s Strategy for Protecting Crowded Places from Terrorism.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC5008 Analyse threat environment and devise strategies to respond to active threats

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. New unit.

Application

This unit specifies the skills and knowledge required to analyse the threat level and context, and risks of active threats to sites. It includes identifying plausible threat scenarios and evaluating impact of loss and vulnerability ratings to identify potential risks from an active threat and devise required mitigation strategies. The unit supports Australian national security initiatives for counter-terrorism.

This unit is suitable for those using a broad range of cognitive, technical and communication skills to select and apply methods and technologies to analyse information and provide solutions to sometimes complex problems.

Legislative, regulatory or certification requirements apply in some states and territories to the provision of advice on security solutions, strategies, protocols and procedures. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Security/Risk management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Analyse threat level and context.	1.1	Access national terrorism threat advisory system and networks to interpret latest security threat intelligence.
1.2	Assess site to ascertain attractiveness to terrorist threat and formulate potential active threat scenarios.
1.3	Source and interpret information to clarify nature and use of site and evaluate likelihood of threat occurrence.
1.4	Establish criteria to quantify threat levels for each identified threat to identify plausible threat scenarios.
1.5	Document results of threat analysis and provide evidence to support plausibility of threat scenarios.
2	Analyse risk of active threat.	2.1	Interpret security and risk management plans and information to identify assessed security risks and treatments implemented to protect site.
2.2	Assess plausible threat scenarios to clarify vulnerability to attack and impact of loss from a successful attack.
2.3	Define and apply ratings for impact of loss and vulnerability to identify additional required security protections.
2.4	Document results of risk analysis and provide evidence to support recommended additional security protections.
3	Devise strategies to identify and respond to active threat.	3.1	Evaluate combination of impact of loss and vulnerability ratings to identify potential risks from an active threat.
3.2	Identify and recommend strategies to mitigate specific threats and risks to the site in the event of an active threat.
3.3	Use technology and analytical reporting programs to document strategies, analysis findings and supporting evidence in the required format and style.
3.4	Present report to relevant persons within agreed timeframes and explain threats, risks and strategies to enhance understanding and acceptance of recommendations.
3.5	Complete and secure client documentation in a manner that facilitates future retrieval and maintains confidentiality.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to use clear explanations, active listening and questioning skills to convey and clarify information about active threats

reading skills to analyse, compare and contrast information when analysing security threats and risks

writing skills to prepare succinct and logically structured reports and analysis outcomes.

Unit Mapping Information

No equivalent unit.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC5008 Analyse threat environment and devise strategies to respond to active threats

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. New unit.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by analysing the threat environment and devising strategies to respond to active threats for two different sites.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

legislative and regulatory requirements that apply when analysing threat environments and devising strategies to respond to active threats:

key requirements of legislation, regulations and codes of conduct for security response in the jurisdiction of operation

licensing requirements in the security industry

use of force

work health and safety and duty of care

application of integrated security measures including physical security, manpower, security technologies and security of personnel and information

critical infrastructure and key service providers including electricity, gas, water and transport in the jurisdiction of operation

implications for private security arising from:

National Counter-Terrorism Plan

National Guidelines for the Protection of Places of Mass gathering from Terrorism

Active Armed Offender Guidelines for Crowded Places

Improvised Explosive Device Guidelines for Crowded Places

Chemical Weapon Guidelines for Crowded Places

Hostile Vehicle Guidelines for Crowded Places

national security hotline contact information

national terrorism threat advisory system

purpose of Australia’s Strategy for Protecting Crowded Places from Terrorism and understanding of:

definition of crowded places

key security issues for crowded places

objectives, characteristics and identification of active armed offenders

definition of hostile vehicles and methods of attack

signs of chemical weapons attack and recommend response

general features of improvised explosive devices and recommended incident response

techniques for conducting site threat assessments and ratings that can be used to determine attractiveness of site to attack

techniques for conducting site vulnerability assessments and ratings that can be used to determine impact of loss and vulnerability to attack

ways that social and cultural differences may be expressed.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

legislation, regulations and codes of practice that apply when analysing threat environments and devising strategies to respond to active threats in the jurisdiction of operation

plans and documentation, resources and information technologies required to achieve the performance evidence

National Counter-Terrorism Plan

National Guidelines for the Protection of Places of Mass gathering from Terrorism

Australia’s Strategy for Protecting Crowded Places from Terrorism

National Guidelines for the Protection of Places of Mass gathering from Terrorism

Active Armed Offender Guidelines for Crowded Places

Improvised Explosive Device Guidelines for Crowded Places

Chemical Weapon Guidelines for Crowded Places

Hostile Vehicle Guidelines for Crowded Places.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSEC5009 Implement communication systems to respond to active threats

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. New unit.

Application

This unit specifies the skills and knowledge required to develop and implement communication plans in response to active threats. It includes defining and accessing national, state and terror counter-terrorism communication pathways, establishing a communication model and strategies for multi-agency and stakeholder engagement and employing electronic warning systems during active threat response. The unit supports Australian national security initiatives for counter-terrorism.

This unit is suitable for those using a broad range of cognitive, technical and communication skills to select and apply methods and technologies to analyse information and provide solutions to sometimes complex problems.

Legislative, regulatory or certification requirements apply in some states and territories to the provision of advice on security solutions, strategies, protocols and procedures. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

None.

Unit Sector

Security/Risk management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Define and access counter-terrorism communication pathways.	1.1	Clarify commonwealth, state and territory organisations and agencies with roles and responsibilities for national and jurisdictional counter-terrorism offences.
1.2	Source and engage with national security organisations, networks and forums to gather latest intelligence to support counter-terrorism preparedness.
1.3	Confirm processes for initiating and establishing communications with police agency and other relevant persons during active threat response.
2	Develop communication plan to respond to active threat.	2.1	Access and interpret security and risk management plans and information to clarify assessed security risks and threat environment associated with client operations.
2.2	Establish communication model and strategies for multi-agency and stakeholder engagement and employs electronic warning systems during active threat response.
2.3	Conduct briefing session with relevant persons to explain roles and responsibilities of parties to the communication model and strategies.
2.4	Use technology and analytical reporting programs to document and present communication plan in accordance with client, legislative and regulatory requirements.
3	Apply communication plan in response to active threat.	3.1	Receive active threat intelligence and verify reliability and details in consultation with relevant persons.
3.2	Immediately communicate active threat information to police and other relevant persons in accordance with communication plan.
3.3	Maintain communications with relevant persons to receive instructions and provide advice to facilitate emergency response procedures.
3.4	Maintain situational awareness to apply contingency measures in response to changing threat situations and adjust communications accordingly.
3.5	Complete and secure incident records and documentation to support post-threat investigation.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to use clear explanations, active listening and questioning skills to convey and clarify information about active threats

reading skills to analyse, compare and contrast information when analysing security intelligence

writing skills to prepare succinct and logically structured communication plans.

Unit Mapping Information

No equivalent unit.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSEC5009 Implement communication systems to respond to active threats

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. New unit.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by developing and implementing communication plans to respond to two different types of active threat.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

legislative and regulatory requirements that apply when implementing communication systems to respond to active threats:

key requirements of legislation, regulations and codes of conduct for security response in the jurisdiction of operation

licensing requirements in the security industry

use of force

work health and safety and duty of care

application and types of emergency warning technologies

Australia’s emergency warning arrangements and emergency warning mechanisms used by emergency services organisations

counter-terrorism groups and forums that can share security intelligence and advice:

ASIO’s Business and Government Liaison Unit

national terrorism threat advisory system

state and territory crowded places forums

implications for communicating active threat information arising from:

National Guidelines for the Protection of Places of Mass gathering from Terrorism

Active Armed Offender Guidelines for Crowded Places

Improvised Explosive Device Guidelines for Crowded Places

Chemical Weapon Guidelines for Crowded Places

Hostile Vehicle Guidelines for Crowded Places

national organisations and networks responsible for counter-terrorism in Australia and sources of intelligence to support counter-terrorism preparedness:

Australian Government National Security

Australian Security Intelligence Organisation (ASIO)

Trusted Information Sharing Network

Australian Government Cyber Security

Australian Government Identity Security

Australian Government Computer Emergency Response Team (CERT)

Chemicals of Security Concern

Security Sensitive Biological Agents

Australian Radiation Protection and Nuclear Safety Agency

Defence Science and Technology Organisation

Defence Signals Directorate

Office of State Security and Emergency Coordination

national security hotline information

purpose and objectives of the National Police Alarm Activation Response Guideline

purpose and objectives of Australia’s Strategy for Protecting Crowded Places from Terrorism and understanding of:

definition of crowded places

key security issues for crowded places

objectives, characteristics and identification of active armed offenders

definition of hostile vehicles and methods of attack

signs of chemical weapons attack and recommend response

general features of improvised explosive devices and recommended incident response

techniques for collaborating with emergency services when responding to active threats

ways that social and cultural differences may be expressed.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

All individuals engaged by a licensed RTO for security licensing purposes must hold both a security trainers licence (where such a licence exists within the relevant jurisdiction) and the licence for performing the security activities for which the individual is providing training or assessment. Regulators may impose other assessor conditions to meet jurisdictional assessment requirements.

Assessment must be conducted in the workplace or in a simulated workplace environment. Candidates must have access to:

legislation, regulations and codes of practice that apply when implementing communication systems to respond to active threats in the jurisdiction of operation

documentation, resources and information technologies required to achieve the performance evidence

National Police Alarm Activation Response Guideline

National Counter-Terrorism Plan

National Guidelines for the Protection of Places of Mass gathering from Terrorism

Australia’s Strategy for Protecting Crowded Places from Terrorism

National Guidelines for the Protection of Places of Mass gathering from Terrorism

Active Armed Offender Guidelines for Crowded Places

Improvised Explosive Device Guidelines for Crowded Places

Chemical Weapon Guidelines for Crowded Places

Hostile Vehicle Guidelines for Crowded Places.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSPS4001 Assess and treat water problems in swimming pools and spas

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSPS4001A Assess and treat water problems in swimming pools and spas. Incorporated content from CPPSPS4015A Maintain spa water quality, and CPPSPS4011A Comply with regulatory requirements for swimming pool and spa servicing. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to assess water quality, treat water problems and document water-treatment activities.

This unit is suitable for swimming pool and spa technicians who work independently using specialised knowledge and skills to solve water problems in accordance with regulatory requirements in:

private and public swimming pools and spas, including:

hydrotherapy and therapeutic exercise pools

wading and receiving pools associated with water slides

wave pools.

All work must be carried out to comply with workplace procedures, in accordance with state/territory work health and safety (WHS), regulations and legislation that applies to the workplace. Legislative and regulatory requirements apply to swimming pool and spa technicians but vary according to state/territory jurisdictions. Users must check with the relevant regulatory authority before delivery.

Service technicians are not permitted to undertake installation, replacement, maintenance and repair functions that are restricted to licensed trades or occupations.

Pre-requisite Unit

None.

Unit Sector

Swimming pool and spa service

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Assess water quality.	1.1	Interpret and comply with relevant regulatory and procedural requirements for water assessment and treatment.
1.2	Test water quality using compliant equipment and procedures in accordance with water quality parameters and regulatory requirements.
1.3	Review need for external analysis of samples and arrange as required.
1.4	Analyse and record test results in accordance with requirements.
1.5	Record and report water problems and test results accurately.
2	Treat water problems.	2.1	Determine appropriate methods to treat identified water problems.
2.2	Apply corrective measures to water problems promptly and safely.
2.3	Monitor the effectiveness of water treatments and adjust as necessary in accordance with regulatory and manufacturer requirements.
3	Develop a water quality maintenance plan	3.1	Develop schedules and procedures for microbiological and chemical testing in line with regulatory and enterprise requirements.
3.2	Recommend methods to document and monitor test results.
3.3	Recommend maintenance and procedures to maintain water quality.
4	Complete water treatment procedures.	4.1	Reinstate work area and treated swimming pool or spa to operational condition in accordance with WHS, enterprise and regulatory requirements.
4.2	Document and report procedures undertaken, and system and/or component malfunctions, faults, wear or damage identified during water treatment.
4.3	Advise appropriate person of maintenance measures to mitigate water quality problems and ensure compliance with regulatory requirements.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to source and interpret technical information, regulations, standards and codes of practice

oral communication skills to interact with clients from diverse social, economic and cultural backgrounds

numeracy skills to perform calculations related to water treatment.

Unit Mapping Information

Supersedes and is equivalent to CPPSPS4001A Assess and treat water problems in swimming pools and spas.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSPS4001 Assess and treat water problems in swimming pools and spas

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSPS4001A Assess and treat water problems in swimming pools and spas. Incorporated content from CPPSPS4015A Maintain spa water quality, and CPPSPS4011A Comply with regulatory requirements for swimming pool and spa servicing. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by:

sampling and testing water quality in different swimming pools and spas on five occasions

taking corrective action to treat identified water quality problems in different swimming pools and spas on five occasions.

At least two of the swimming pools and two of the spas must be used by the public.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

key requirements of relevant commonwealth, state or territory, and local government regulations and Australian standards related to swimming pool and spa servicing:

work health and safety

public health

dangerous goods

environment and waste disposal

Australian Competition and Consumer Commission product safety guidelines

electrical and plumbing regulations related to own work

enterprise policies and procedures related to:

compliance with regulations

maintenance of knowledge of regulations

roles, responsibilities and limitations of own role

work instructions:

site requirements, including access

personal protective clothing and equipment requirements

equipment and systems location information

system information

warranties and guarantees

pool and spa water:

mineral

ozone

ultra violet (UV) systems

indoor and outdoor

hazards and risks associated with water quality

indicators of common swimming pool and spa water problems

disinfection principles, systems, chemistry and by-products

water balancing principles and procedures

water testing methods and procedures

microbial contamination:

bacteria

algae

protozoa

virus

parasites

effectiveness of circulation and filtration system including bather load

treatments for water problems:

contamination response

chemical dosing.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be undertaken in the workplace or in a simulated workplace environment.

Candidates must be provided with:

relevant manufacturer instructions, regulations, codes, standards and enterprise policies and procedures

relevant tools and equipment, personal protection equipment (PPE)

technical references with current information on:

water quality parameters

water contamination

treatment processes for water problems in swimming pools and spas.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSPS4002 Install and repair swimming pool and spa circulation and filtration systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSPS4002A Install, service and repair swimming pool and spa circulation and filtration systems. Minor title changed. Added in content from CPPSPS4011A Comply with regulatory requirements for swimming pool and spa servicing. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to install, test and repair swimming pool and spa circulation and filtration systems.

This unit is suitable for swimming pool and spa technicians who work independently using specialised knowledge and skills to solve predictable and unpredictable problems in swimming pool and spa circulation and filtration systems in accordance with regulatory requirements in:

private swimming pools and spas

public swimming pools and spas, including:

hydrotherapy and therapeutic exercise pools

wading and receiving pools associated with water slides

wave pools.

All work must be carried out to comply with workplace procedures, in accordance with state/territory work health and safety (WHS), regulations and legislation that applies to the workplace. Legislative and regulatory requirements apply to swimming pool and spa technicians but vary according to state/territory jurisdictions. Users must check with the relevant regulatory authority before delivery.

Service technicians are not permitted to undertake any installation, replacement, maintenance and repair functions that are restricted to licensed trades or occupations.

Pre-requisite Unit

None.

Unit Sector

Swimming pool and spa service

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Assess job requirements.	1.1	Identify relevant Australian standards and regulatory, manufacturer and enterprise requirements related to circulation and filtration systems.
1.2	Review work instructions and confirm installation or repair activities required
1.3	Identify hazards and assess and control risks in the work area in line with WHS and enterprise requirements.
2	Install and test swimming pool or spa circulation and filtration system and components.	2.1	Apply relevant regulations, Australian standards and manufacturer, client and enterprise requirements throughout swimming pool or spa circulation and filtration system or component installation.
2.2	Coordinate work with relevant licensed personnel.
2.3	Install circulation and filtration system or component to swimming pool or spa.
2.4	Test and commission swimming pool or spa circulation and filtration system or component.
2.10
3	Resolve faults in swimming pool or spa circulation and filtration systems.	3.1	Apply system knowledge and technical resources to analyse faults and defects efficiently and accurately.
3.2	Diagnose faults that are not covered fully by maintenance manual fault diagnosis guides.
3.3	Seek advice and repair work assistance from relevant personnel for activities outside scope of own expertise or licensing.
3.4	Apply WHS and sustainability practices related to materials, equipment, and the surrounding environment during fault finding and repair or replacement activities.
3.5	Repair or replace components in line with manufacturer instructions, and regulatory, client and enterprise requirements.
3.6	Test and commission swimming pool or spa circulation and filtration system in line with manufacturer instructions.
4	Complete installation and repair.	4.1	Reinstate work area and swimming pool or spa circulation and filtration system to operational condition.
4.2	Document and report procedures undertaken, and system and/or component malfunctions, faults, wear or damage.
4.3	Advise client of operational and maintenance requirements of the circulation and filtration system in line with enterprise requirements.
4.4	Advise appropriate persons of non-compliance of swimming pool or spa and environs with safety and regulations.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to source and interpret technical information, regulations, standards and codes of practice

oral communication skills to interact with clients from diverse social, economic and cultural backgrounds.

Unit Mapping Information

Supersedes and equivalent to CPPSPS4002A Install, service and repair swimming pool and spa circulation and filtration system.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSPS4002 Install and repair swimming pool and spa circulation and filtration systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSPS4002A Install, service and repair swimming pool and spa circulation and filtration systems. Minor title changed. Added in content from CPPSPS4011A Comply with regulatory requirements for swimming pool and spa servicing. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by:

installing and testing a water circulation system and a component in one swimming pool and one spa

installing and testing a filtration system or component in one swimming pool and one spa

applying technical knowledge and advanced diagnostic skills to identify and repair one fault in a swimming pool and one fault in a spa circulation and filtration system, in line with regulatory requirements.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

key requirements of relevant commonwealth, state or territory, and local government regulations and Australian standards related to swimming pool and spa servicing:

work health and safety

public health

dangerous goods

environment and waste disposal

Australian Competition and Consumer Commission product safety guidelines

electrical and plumbing regulations related to own work

enterprise policies and procedures related to:

compliance with regulations

maintenance of knowledge of regulations

roles, responsibilities and limitations of own role

work instructions:

site requirements, including access

personal protective clothing and equipment requirements

equipment and systems location information

circulation and filtration system information

warranties and guarantees

hazards and risks associated with installation and repair of circulation and filtration systems

water quality problems, identification, causes and solutions

swimming pool and spa circulation system:

purpose and operating principles

types of circulation systems

components

pressure side elements

suction side elements

common faults

swimming pool and spa filtration system:

purpose and operating principles

types of filtration systems

components

common faults

filter media changeover, rate and disposal.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be undertaken in the workplace or in a simulated workplace environment.

Candidates must be provided with:

relevant manufacturer instructions, regulations, codes, standards and enterprise policies and procedures

relevant tools and equipment, personal protection equipment (PPE)

technical references with current information on swimming pool and spa circulation and filtration systems:

operating principles

components

faults and troubleshooting.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSPS4003 Install and repair swimming pool and spa dosing systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSPS4003A Install, service and repair swimming pool and spa dosing systems. Minor title changed. Added in content from CPPSPS4011A Comply with regulatory requirements for swimming pool and spa servicing. Updated to meet the Standards for Training Packages.

Application

This unit is suitable for swimming pool and spa technicians who work independently using specialised knowledge and skills to solve predictable and unpredictable problems in swimming pools and spa dosing systems in accordance with regulatory requirements in:

private swimming pools and spas

public swimming pools and spas, including:

hydrotherapy and therapeutic exercise pools

wading and receiving pools associated with water slides

wave pools.

All work must be carried out to comply with workplace procedures, in accordance with state/territory work health and safety (WHS), regulations and legislation that applies to the workplace. Legislative and regulatory requirements apply to swimming pool and spa technicians but vary according to state/territory jurisdictions. Users must check with the relevant regulatory authority before delivery.

Service technicians are not permitted to undertake any installation, replacement, maintenance and repair functions that are restricted to licensed trades or occupations.

Pre-requisite Unit

None.

Unit Sector

Swimming pool and spa service

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Assess job requirements.	1.1	Identify and apply relevant Australian standards and regulatory, manufacturer and enterprise requirements related to swimming pool and spa dosing systems.
1.2	Review work instructions and confirm installation or repair activities required.
1.3	Identify hazards and assess and control risks in the work area in line with WHS and enterprise requirements.
2	Install and test swimming pool or spa dosing system and components.	2.1	Apply relevant regulations, Australian standards and manufacturer, client and enterprise requirements throughout swimming pool or spa dosing system or component installation.
2.2	Coordinate installation work with relevant licensed personnel.
2.3	Fit dosing system or component to swimming pool or spa.
2.4	Test and commission swimming pool or spa dosing system or component.
3	Resolve faults in swimming pool or spa dosing systems.	3.1	Apply system knowledge and technical resources to analyse faults and defects efficiently and accurately.
3.2	Diagnose faults that are not covered fully by maintenance manual fault diagnosis guides.
3.3	Seek advice and repair work assistance from relevant personnel for activities outside scope of own expertise or licensing.
3.4	Apply WHS and sustainability practices related to materials, equipment, and the surrounding environment during fault finding and repair or replacement activities.
3.5	Repair or replace components in line with manufacturer instructions, and regulatory, client and enterprise requirements.
3.6	Test and commission swimming pool or spa dosing system in line with manufacturer instructions.
4	Complete installation and repair.	4.1	Reinstate work area and swimming pool or spa dosing system to operational condition.
4.2	Document and report procedures undertaken, and system and/or component malfunctions, faults, wear or damage.
4.3	Advise client of operational and maintenance requirements of the dosing system in line with enterprise requirements.
4.4	Advise appropriate persons of non-compliance of swimming pool or spa and environs with safety and regulations.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to source and interpret technical information, regulations, standards and codes of practice

oral communication skills to interact with clients from diverse social, economic and cultural backgrounds

numeracy skills to perform calculations related to troubleshooting faults.

Unit Mapping Information

Supersedes and equivalent to CPPSPS4003A Install, service and repair swimming pool and spa dosing systems.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSPS4003 Install and repair swimming pool and spa dosing systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSPS4003A Install, service and repair swimming pool and spa dosing systems. Minor title changed. Added in content from CPPSPS4011A Comply with regulatory requirements for swimming pool and spa servicing. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by:

installing and testing a swimming pool or spa dosing system in at least two swimming pools and one spa

applying technical knowledge and advanced fault diagnostic skills to identify and repair two faults in different dosing systems, in line with regulatory requirements.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

key requirements of relevant commonwealth, state or territory, and local government regulations and Australian standards related to swimming pool and spa servicing:

work health and safety

public health

dangerous goods

environment and waste disposal

Australian Competition and Consumer Commission product safety guidelines

electrical and plumbing regulations related to own work

enterprise policies and procedures related to:

compliance with regulations

maintenance of knowledge of regulations

roles, responsibilities and limitations of own role

work instructions

site requirements, including access

personal protective clothing and equipment requirements

equipment and systems location information

system information

warranties and guarantees

hazards and risks associated with installation and repair of dosing systems including electrical safety

purpose and operating principles of swimming pool and spa dosing systems

common faults of swimming pool and spa dosing systems

maintenance procedures for electrically interlocking chemical feeder and pool pump systems

types, components, operation, installation, commissioning and servicing:

dosing control systems

erosion feeders or flow-through chemical feed systems:

pressure differential feeders

pressure erosion dry chemical feeders

pressure to vacuum feeders

spray erosion dry chemical feeders

water testing:

equipment

parameters

techniques

test results and records.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be undertaken in the workplace or in a simulated workplace environment.

Candidates must be provided with:

relevant manufacturer instructions, regulations, codes, standards and enterprise policies and procedures

relevant tools and equipment, personal protection equipment (PPE)

technical references with current information on swimming pool and spa dosing systems:

operating principles

components

faults and troubleshooting.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSPS4004 Install and repair swimming pool and spa cleaning and vacuuming systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSPS4004A Install, service and repair swimming pool and spa cleaning and vacuuming systems. Minor title change. Added in content from CPPSPS4011A Comply with regulatory requirements for swimming pool and spa servicing. Element 3 changed from Service to Maintain. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to install, test and repair swimming pool and spa cleaning and vacuuming systems.

This unit is suitable for swimming pool and spa technicians who work independently using specialised knowledge and skills to solve predictable and unpredictable problems in swimming pool and spa cleaning and vacuuming systems in accordance with regulatory requirements in:

private swimming pools and spas

public swimming pools and spas, including:

hydrotherapy and therapeutic exercise pools

wading and receiving pools associated with water slides

wave pools.

All work must be carried out to comply with workplace procedures, in accordance with state/territory work health and safety (WHS), regulations and legislation that applies to the workplace. Legislative and regulatory requirements apply to swimming pool and spa technicians but vary according to state/territory jurisdictions. Users must check with the relevant regulatory authority before delivery.

Service technicians are not permitted to undertake any installation, replacement, maintenance and repair functions that are restricted to licensed trades or occupations.

Pre-requisite Unit

None.

Unit Sector

Swimming pool and spa service

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Assess job requirements.	1.1	Identify relevant Australian standards and regulatory, manufacturer and enterprise requirements related to cleaning and vacuuming systems.
1.2	Review work instructions and confirm installation or repair activities required.
1.3	Identify hazards and assess and control risks in the work area in line with WHS and enterprise requirements.
2	Install and test swimming pool or spa cleaning and vacuuming system and components.	2.1	Apply relevant regulations, Australian standards and manufacturer, client and enterprise requirements throughout swimming pool or spa cleaning and vacuuming system or component installation.
2.2	Coordinate installation work with relevant licensed personnel.
2.3	Fit cleaning and vacuuming system or component to swimming pool or spa.
2.4	Test and commission swimming pool or spa cleaning and vacuuming system or component.
3	Resolve faults in swimming pool or spa cleaning and vacuuming systems.	3.1	Apply system knowledge and technical resources to analyse faults and defects efficiently and accurately.
3.2	Diagnose faults that are not covered fully by maintenance manual fault diagnosis guides.
3.3	Seek advice and repair work assistance from relevant personnel for activities outside scope of own expertise or licensing.
3.4	Apply WHS and sustainability practices related to materials, equipment, and the surrounding environment during fault finding and repair or replacement activities.
3.5	Repair or replace components in line with manufacturer instructions, and regulatory, client and enterprise requirements.
3.6	Test and commission swimming pool or spa cleaning and vacuuming system in line with manufacturer instructions.
4	Complete installation and repair.	4.1	Reinstate work area and swimming pool or spa cleaning and vacuuming system to operational condition.
4.2	Document and report procedures undertaken, and system and/or component malfunctions, faults, wear or damage.
4.3	Advise client of operational and maintenance requirements of the cleaning and vacuuming system in line with enterprise requirements.
4.4	Advise appropriate persons of non-compliance of swimming pool or spa and environs with safety and regulations.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to source and interpret technical information, regulations, standards and codes of practice

oral communication skills to interact with clients from diverse social, economic and cultural backgrounds

numeracy skills to perform calculations related to troubleshooting faults.

Unit Mapping Information

Supersedes and equivalent to CPPSPS4004A Install, service and repair swimming pool and spa cleaning and vacuuming systems.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSPS4004 Install and repair swimming pool and spa cleaning and vacuuming systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSPS4004A Install, service and repair swimming pool and spa cleaning and vacuuming systems. Minor title change. Added in content from CPPSPS4011A Comply with regulatory requirements for swimming pool and spa servicing. Element 3 changed from Service to Maintain. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by:

installing and testing different types cleaning and vacuuming systems or components in two swimming pools and one spa

applying technical knowledge and advanced diagnostic skills to identify and repair two faults in different swimming pool cleaning and vacuuming systems in line with regulatory requirements.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

key requirements of relevant Commonwealth, state or territory, and local government regulations and Australian standards related to swimming pool and spa servicing:

work health and safety

public health

dangerous goods

environment and waste disposal

Australian Competition and Consumer Commission product safety guidelines

electrical and plumbing regulations related to own work

enterprise policies and procedures related to:

compliance with regulations

maintenance of knowledge of regulations

roles, responsibilities and limitations of own role

work instructions:

site requirements, including access

personal protective clothing and equipment requirements

equipment and systems location information

system information

warranties and guarantees

hazards and risks associated with installation and repair of cleaning and vacuuming systems

types of swimming pool and spa cleaning and vacuuming systems:

built-in floor systems

pressure cleaners

suction cleaners

manual vacuum systems

sweepers

Venturi vacuum type cleaners

robotic pool cleaners

deck suction vacuum systems in commercial swimming pools

purpose and operating principles of cleaning and vacuum systems

components of cleaning and vacuum systems

common faults of cleaning and vacuum systems

maintenance procedures:

cleaning

inspection

bleeding air from hose line.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be undertaken in the workplace or in a simulated workplace environment.

Candidates must be provided with:

relevant manufacturer instructions, regulations, codes, standards and enterprise policies and procedures

relevant tools and equipment, personal protection equipment (PPE)

technical references with current information on swimming pool and spa cleaning and vacuuming systems:

operating principles

components

faults and troubleshooting.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSPS4005 Install, service and repair swimming pool and spa heating systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSPS4005A Install, service and repair swimming pool and spa heating systems. Added in content from CPPSPS4011A Comply with regulatory requirements for swimming pool and spa servicing. Element 3 changed from Service to Maintain. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to install, service, test and repair swimming pool and spa heating systems.

This unit is suitable for swimming pool and spa technicians who work independently using specialised knowledge and skills to solve predictable and unpredictable problems in swimming pool and spa heating systems in accordance with regulatory requirements in:

private swimming pools and spas

public swimming pools and spas, including:

hydrotherapy and therapeutic exercise pools

wading and receiving pools associated with water slides

wave pools.

All work must be carried out to comply with workplace procedures, in accordance with state/territory work health and safety (WHS), regulations and legislation that applies to the workplace. Legislative and regulatory requirements apply to swimming pool and spa technicians but vary according to state/territory jurisdictions. Users must check with the relevant regulatory authority before delivery.

Service technicians are not permitted to undertake any installation, replacement, maintenance and repair functions that are restricted to licensed trades or occupations.

Pre-requisite Unit

None.

Unit Sector

Swimming pool and spa service

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Assess job requirements.	1.1	Identify relevant Australian standards and regulatory, manufacturer and enterprise requirements related to heating systems.
1.2	Review work instructions and confirm installation or repair activities required.
1.3	Determine heating type according to client and site requirements.
1.4	Identify hazards and assess and control risks in the work area in line with WHS and enterprise requirements.
1.10
2	Install and test swimming pool or spa heating system and components.	2.1	Apply relevant regulations, Australian standards and manufacturer, client and enterprise requirements throughout swimming pool or spa heating system or component installation.
2.2	Fit heating system or component to swimming pool or spa.
2.3	Coordinate installation work with relevant licensed personnel.
2.4	Test and commission swimming pool or spa heating system or component.
3	Maintain swimming pool or spa heating systems.	3.1	Identify service and maintenance requirements from manufacturer instructions in line with enterprise requirements.
3.2	Check and fit replacement components in line with manufacturer specifications.
3.3	Service swimming pool or spa heating system in line with WHS, manufacturer instructions and enterprise procedures.
4	Resolve faults in swimming pool or spa heating systems.	4.1	Apply system knowledge and technical resources to analyse faults and defects.
4.2	Diagnose faults that are not covered fully by maintenance manual fault diagnosis guides.
4.3	Seek advice and repair work assistance from relevant personnel for activities outside scope of own expertise or licensing.
4.4	Apply WHS and sustainability practices related to materials, equipment, and the surrounding environment during fault finding and repair or replacement activities.
4.5	Repair or replace components in line with manufacturer instructions, and regulatory, client and enterprise requirements.
4.6	Test and commission swimming pool or spa heating system in line with specifications.
5	Complete installation and repair.	5.1	Reinstate work area and swimming pool or spa heating system to operational condition.
5.2	Document and report procedures undertaken, and system or component malfunctions, faults, wear or damage.
5.3	Advise client of operational and maintenance requirements of the heating system in line with enterprise requirements.
5.4	Advise appropriate persons of non-compliance of swimming pool or spa and environs with safety and regulations.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to source and interpret technical information, regulations, standards and codes of practice

oral communication skills to interact with clients from diverse social, economic and cultural backgrounds

numeracy skills to perform calculations related to troubleshooting faults.

Unit Mapping Information

Supersedes and equivalent to CPPSPS4005A Install, service and repair swimming pool and spa heating systems.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSPS4005 Install, service and repair swimming pool and spa heating systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSPS4005A Install, service and repair swimming pool and spa heating systems. Added in content from CPPSPS4011A Comply with regulatory requirements for swimming pool and spa servicing. Element 3 changed from Service to Maintain. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by safely:

installing and testing a swimming pool or spa water heating system and a component in a minimum of two swimming pools and one spa in line with regulatory requirements

applying technical knowledge and advanced diagnostic skills to identify and repair one heating fault in a swimming pool and one fault in a spa in line with regulatory requirements.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

key requirements of relevant commonwealth, state or territory, and local government regulations and Australian standards related to swimming pool and spa servicing:

work health and safety

public health

dangerous goods

environment and waste disposal

Australian Competition and Consumer Commission product safety guidelines

electrical and plumbing regulations related to own work

enterprise policies and procedures:

compliance with regulations

maintenance of knowledge of regulations

roles, responsibilities and limitations of own role

work instructions:

site requirements, including access

personal protective clothing and equipment requirements

equipment and systems location information

system information

warranties and guarantees

hazards associated with heated water in swimming pools and spas

energy efficiency:

energy consumption of different heating systems

ways of maximising energy efficiency of swimming pool and spa heating systems

swimming pool and spa heating system:

purpose and operating principles

types and components:

heat pump or exchanger

gas (fossil fuel)

solar

electric

determining heating requirements:

sizing

temperature needed

time of year pool or spa used

pool or spa measurements

solar roof space availability and access

gas fitting regulations

heat pump electrical needs

impact of heat blanket

purchase, installation and running costs

Coefficient of Performance (COP)

installation requirements:

venting and air circulation

installation before chemical or salt chlorination equipment

correct pipework and flow rates

bypass valves for servicing and water flow adjustments

available support staff to safely install heater

operation, maintenance and servicing of heating systems:

common faults

inspection and cleaning

manufacturer requirements.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be undertaken in the workplace or in a simulated workplace environment.

Candidates must be provided with:

relevant manufacturer instructions, regulations, codes, standards and enterprise policies and procedures

relevant tools and equipment, personal protection equipment (PPE)

technical references with current information on swimming pool and spa heating systems:

operating principles

components

faults and troubleshooting.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSPS4006 Install, service and repair swimming pool and spa low voltage lighting systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSPS4006A Install, service and repair low voltage swimming pool and spa lighting systems. Minor title change. Added in content from CPPSPS4011A Comply with regulatory requirements for swimming pool and spa servicing. Element 3 changed from Service to Maintain. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to install, service and repair swimming pool and spa lighting systems. The unit is restricted to low voltage lighting systems only.

This unit is suitable for swimming pool and spa technicians who work independently using specialised knowledge and skills to solve predictable and unpredictable problems in swimming pool and spa lighting systems in accordance with regulatory requirements in:

private swimming pools and spas

public swimming pools and spas, including:

hydrotherapy and therapeutic exercise pools

wading and receiving pools associated with water slides

wave pools.

All work must be carried out to comply with workplace procedures, in accordance with state/territory work health and safety (WHS), regulations and legislation that applies to the workplace. Legislative and regulatory requirements apply to swimming pool and spa technicians but vary according to state/territory jurisdictions. Users must check with the relevant regulatory authority before delivery.

Service technicians are not permitted to undertake any installation, replacement, maintenance and repair functions that are restricted to licensed trades or occupations.

Pre-requisite Unit

None.

Unit Sector

Swimming pool and spa service

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Assess job requirements.	1.1	Identify relevant Australian standards and regulatory, manufacturer and enterprise requirements related to swimming pool and spa lighting systems.
1.2	Review work instructions and confirm system, installation, service or repair activities required.
1.3	Identify hazards and assess and control risks in the work area in line with WHS and enterprise requirements.
1.10
2	Install and test swimming pool or spa lighting system and components.	2.1	Apply relevant regulations, Australian standards and manufacturer, client and enterprise requirements throughout lighting system or component installation.
2.2	Coordinate installation work with relevant licensed personnel.
2.3	Install lighting system or component to swimming pool or spa.
2.4	Test and commission swimming pool or spa lighting system or component.
3	Maintain swimming pool or spa lighting systems.	3.1	Identify service and maintenance requirements from manufacturer instructions in line with enterprise requirements.
3.2	Check and fit replacement components in line with manufacturer instructions.
3.3	Service swimming pool or spa lighting system in line with WHS, manufacturer instructions and enterprise procedures.
4	Resolve faults in swimming pool or spa lighting systems.	4.1	Apply system knowledge and technical resources to analyse faults and defects efficiently and accurately.
4.2	Diagnose faults that are not covered fully by maintenance manual fault diagnosis guides.
4.3	Seek advice and repair work assistance from relevant personnel for activities outside scope of own expertise or licensing.
4.4	Apply WHS and sustainability practices related to materials, equipment, and the surrounding environment during fault finding and repair or replacement activities.
4.5	Repair or replace components in line with manufacturer instructions, and regulatory, client and enterprise requirements.
4.6	Test and commission swimming pool or spa lighting system in line with manufacturer instructions.
5	Complete installation, repair and service.	5.1	Reinstate work area and swimming pool or spa lighting system to operational condition.
5.2	Document and report procedures undertaken, and system and/or component malfunctions, faults, wear or damage.
5.3	Advise client of operational and maintenance requirements of the lighting system in line with enterprise requirements.
5.4	Advise appropriate persons of non-compliance of swimming pool or spa and environs with safety and regulations.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to source and interpret technical information, regulations, standards and codes of practice

oral communication skills to interact with clients from diverse social, economic and cultural backgrounds

numeracy skills to perform calculations related to troubleshooting faults.

Unit Mapping Information

Supersedes and equivalent to CPPSPS4006A Install, service and repair low voltage swimming pool and spa lighting systems.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSPS4006 Install, service and repair swimming pool and spa low voltage lighting systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSPS4006A Install, service and repair low voltage swimming pool and spa lighting systems. Minor title change. Added in content from CPPSPS4011A Comply with regulatory requirements for swimming pool and spa servicing. Element 3 changed from Service to Maintain. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by:

installing, servicing and testing a swimming pool or spa lighting system and a component in a minimum of two swimming pools and one spa

applying technical knowledge and advanced diagnostic skills to identify and repair one lighting fault in a swimming pool and one lighting fault in a spa, in line with regulatory requirements.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

key requirements of relevant commonwealth, state or territory, and local government regulations and Australian standards related to swimming pool and spa servicing:

work health and safety

public health

dangerous goods

environment and waste disposal

Australian Competition and Consumer Commission product safety guidelines

electrical and plumbing regulations related to own work

enterprise policies and procedures related to:

compliance with regulations

maintenance of knowledge of regulations

roles, responsibilities and limitations of own role

work instructions:

site requirements, including access

personal protective clothing and equipment requirements

equipment and systems location information

system information

warranties and guarantees

hazards and risks associated with swimming pool and spa lighting systems and underwater lighting systems

swimming pool and spa low voltage lighting system:

common faults

components including power, transformer, light, light cable

maintenance, including multi-meter

operating principles of different lighting systems

procedures for replacement of bulbs and fuses

purpose of lighting system

types, operation and servicing of lighting systems:

fibre-optic

halogen

LED

retrofitting

energy efficiency:

energy consumption of different lighting systems

energy ratings

ways of maximising energy efficiency of swimming pool and spa lighting systems.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be undertaken in the workplace or in a simulated workplace environment.

Candidates must be provided with:

relevant manufacturer instructions, regulations, codes, standards and enterprise policies and procedures

relevant tools and equipment, personal protection equipment (PPE)

technical references with current information on swimming pool and spa lighting systems:

operating principles

components

faults and troubleshooting.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSPS4007 Inspect, service and repair aquatic facility plant and equipment

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSPS4007A Inspect, service and repair aquatic facility plant and equipment. Added in content from CPPSPS4011A Comply with regulatory requirements for swimming pool and spa servicing. Element 3 changed from Service to Maintain. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to inspect, service and repair aquatic facility plant and equipment.

This unit is suitable for swimming pool and spa technicians who work independently using specialised knowledge and skills to solve predictable and unpredictable problems in aquatic facility plant and equipment in accordance with regulatory requirements in:

commercial and public swimming pools and spas

hydrotherapy and therapeutic exercise pools

wading and receiving pools associated with water slides

wave pools.

All work must be carried out to comply with workplace procedures, in accordance with state/territory work health and safety (WHS), regulations and legislation that applies to the workplace. Legislative and regulatory requirements apply to swimming pool and spa technicians but vary according to state/territory jurisdictions. Users must check with the relevant regulatory authority before delivery.

Service technicians are not permitted to undertake any installation, replacement, maintenance and repair functions that are restricted to licensed trades or occupations.

Pre-requisite Unit

None.

Unit Sector

Swimming pool and spa service

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Assess job requirements.	1.1	Identify relevant Australian standards and regulatory, manufacturer and enterprise requirements related to aquatic facility plant and equipment.
1.2	Review work instructions and confirm system, inspection, service and/or repair activities required.
1.3	Identify hazards and assess and control risks in the work area in line with WHS and enterprise requirements.
2	Inspect aquatic facility plant, equipment and components.	2.1	Apply relevant regulations, Australian standards and manufacturer, client and enterprise requirements throughout aquatic facility inspection.
2.2	Coordinate work with relevant licensed personnel to conduct inspection.
2.3	Report service, safety or repair requirements identified during inspection.
3	Maintain aquatic facility plant and equipment.	3.1	Identify service and maintenance requirements from manufacturer instructions in line with enterprise requirements.
3.2	Check and fit replacement components in line with manufacturer instructions.
3.3	Service aquatic facility plant and equipment in line with WHS, manufacturer instructions and enterprise procedures.
4	Resolve faults in aquatic facility plant and equipment.	4.1	Apply system knowledge and technical resources to analyse faults and defects efficiently and accurately.
4.2	Diagnose faults that are not covered fully by maintenance manual fault diagnosis guides.
4.3	Seek advice and repair work assistance from relevant personnel for activities outside scope of own expertise or licensing.
4.4	Apply WHS and sustainability practices related to materials, equipment, and the surrounding environment during fault finding and repair or replacement activities.
4.5	Repair or replace components in line with manufacturer instructions, and regulatory, client and enterprise requirements.
4.6	Test and commission aquatic facility plant and equipment in line with manufacturer instructions.
5	Complete inspection, repair and service.	5.1	Reinstate work area and aquatic facility plant and equipment to operational condition.
5.2	Document and report procedures undertaken, and plant and/or equipment malfunctions, faults, wear or damage identified.
5.3	Advise client of operational and maintenance requirements of plant and equipment in line with enterprise requirements.
5.4	Advise appropriate persons of non-compliance of aquatic facility and environs with safety and regulations.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to source and interpret technical information, regulations, standards and codes of practice

oral communication skills to interact with clients from diverse social, economic and cultural backgrounds

numeracy skills to perform calculations related to troubleshooting faults.

Unit Mapping Information

Supersedes and equivalent to CPPSPS4007A Inspect, service and repair aquatic facility plant and equipment.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSPS4007 Inspect, service and repair aquatic facility plant and equipment

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSPS4007A Inspect, service and repair aquatic facility plant and equipment. Added in content from CPPSPS4011A Comply with regulatory requirements for swimming pool and spa servicing. Element 3 changed from Service to Maintain. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by:

inspecting and servicing aquatic plant, equipment and components in commercial and public swimming pools and spas on three occasions

applying technical knowledge and advanced diagnostic skills to identify and repair two faults in line with regulatory requirements and which are not restricted to licensed trades or occupations.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

key requirements of relevant commonwealth, state or territory, and local government regulations and Australian standards related to swimming pool and spa servicing:

work health and safety

public health

dangerous goods

environment and waste disposal

Australian Competition and Consumer Commission product safety guidelines

electrical and plumbing regulations related to own work

enterprise policies and procedures related to:

compliance with regulations

maintenance of knowledge of regulations

roles, responsibilities and limitations of own role

work instructions:

site requirements, including access

personal protective clothing and equipment requirements

equipment and systems location information

system information

warranties and guarantees

hazards and risks associated with aquatic facility plant and equipment

aquatic facility plant and equipment:

purpose and operating principles

maintenance plans and procedures

types and components of systems

common faults and problems.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be undertaken in the workplace or in a simulated workplace environment.

Candidates must be provided with:

relevant manufacturer instructions, regulations, codes, standards and enterprise policies and procedures

relevant tools and equipment, personal protection equipment (PPE)

technical references with current information on automated swimming pool and spa systems:

operating principles

components

faults and troubleshooting.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSPS4008 Install, service and repair spas

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSPS4008A Install, service and repair spas. Added in content from CPPSPS4011A Comply with regulatory requirements for swimming pool and spa servicing. Element 3 changed from Service to Maintain. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to install, service and repair spas.

This unit is suitable for swimming pool and spa technicians who work independently using specialised knowledge and skills to solve predictable and unpredictable problems in spas in accordance with regulatory requirements in indoor and outdoor, private and public spas including:

hydrotherapy pools

hot tubs

swim spas

spa baths and pools.

All work must be carried out to comply with workplace procedures, in accordance with state/territory work health and safety (WHS), regulations and legislation that applies to the workplace. Legislative and regulatory requirements apply to swimming pool and spa technicians but vary according to state/territory jurisdictions. Users must check with the relevant regulatory authority before delivery.

Service technicians are not permitted to undertake any installation, replacement, maintenance and repair functions that are restricted to licensed trades or occupations.

Pre-requisite Unit

None.

Unit Sector

Swimming pool and spa service

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Assess job requirements.	1.1	Identify relevant Australian standards and regulatory, manufacturer and enterprise requirements related to spas.
1.2	Review work instructions and confirm system, installation, service or repair activities required for spa bath or pool.
1.3	Identify hazards and assess and control risks in the work area in line with WHS and enterprise requirements.
2	Install and test spa and components.	2.1	Apply relevant regulations, Australian standards and manufacturer, client and enterprise requirements throughout installation of lighting system or component.
2.2	Coordinate installation work with relevant licensed personnel.
2.3	Install spa system or component.
2.4	Test and commission spa or component.
3	Maintain spas.	3.1	Identify service and maintenance requirements from manufacturer instructions in line with enterprise requirements.
3.2	Check and fit replacement components in line with manufacturer instructions.
3.3	Service spa in line with WHS, manufacturer instructions and enterprise procedures.
4	Resolve faults in spas.	4.1	Apply system knowledge and technical resources to analyse faults and defects.
4.2	Diagnose faults that are not covered fully by maintenance manual fault diagnosis guides.
4.3	Seek advice and repair work assistance from relevant personnel for activities outside scope of own expertise or licensing.
4.4	Apply WHS and sustainability practices related to materials, equipment, and the surrounding environment during fault finding and repair or replacement activities.
4.5	Repair or replace components in line with manufacturer instructions, and regulatory, client and enterprise requirements.
4.6	Test and commission spa in line with manufacturer instructions.
5	Complete installation, repair and service.	5.1	Reinstate work area and spa to operational condition.
5.2	Document and report procedures undertaken, and system and/or component malfunctions, faults, wear or damage.
5.3	Advise client of operational and maintenance requirements of the spa in line with enterprise requirements.
5.4	Advise appropriate persons of non-compliance of spa and environs with safety and regulations.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to source and interpret technical information, regulations, standards and codes of practice

oral communication skills to interact with clients from diverse social, economic and cultural backgrounds

numeracy skills to perform calculations related to troubleshooting faults.

Unit Mapping Information

Supersedes and equivalent to CPPSPS4008A Install, service and repair spas.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSPS4008 Install, service and repair spas

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSPS4008A Install, service and repair spas. Added in content from CPPSPS4011A Comply with regulatory requirements for swimming pool and spa servicing. Element 3 changed from Service to Maintain. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by:

installing one spa and a component in a minimum of two spas

servicing a spa or component in a minimum of two spas

applying technical knowledge and advanced diagnostic skills to identify and repair two faults in line with regulatory requirements.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

key requirements of relevant commonwealth, state or territory, and local government regulations and Australian standards related to swimming pool and spa servicing:

work health and safety

public health

dangerous goods

environment and waste disposal

Australian Competition and Consumer Commission product safety guidelines

electrical and plumbing regulations related to own work

enterprise policies and procedures related to:

compliance with regulations

maintenance of knowledge of regulations

roles, responsibilities and limitations of own role

work instructions:

site requirements, including access

personal protective clothing and equipment requirements

equipment and systems location information

system information

warranties and guarantees

hazards and risks associated with spas

operating principles

types, operation, installation, commissioning and servicing of spas

maintenance of spas

repair of small cracks and scratches, including use of acrylic repair kit or car scratch repair kit

common faults, including foaming

spa components

construction material:

concrete

fibreglass

thermoplastic

stainless steel

design features:

steps, seating areas, hand/support rails

dehumidification

bathing loads

water replacement

hot water circulation

plant space and location

disinfection:

hazards

purpose

procedures

chemistry testing and parameters

water testing:

equipment

parameters

techniques

test results.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be undertaken in the workplace or in a simulated workplace environment.

Candidates must be provided with:

relevant manufacturer instructions, regulations, codes, standards and enterprise policies and procedures

relevant tools and equipment, personal protection equipment (PPE)

technical references with current information on spas:

operating principles

components

faults and troubleshooting.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSPS4009 Estimate cost of swimming pool and spa products and services

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSPS4009A Estimate cost of swimming pool and spa products and services. Updated to meet the Standards for Training Packages.

Application

This unit of competency specifies the outcomes required to estimate the cost of swimming pool and spa products and services. It includes confirming customer requirements, sourcing and analysing information on swimming pool and spa products and services and presenting costs to clients.

This unit of competency supports the work of swimming pool and spa technicians servicing:

private swimming pools and spas

public swimming pools and spas, including:

hydrotherapy and therapeutic exercise pools

wading and receiving pools associated with water slides

wave pools.

All work must be carried out to comply with workplace procedures, in accordance with state/territory work health and safety (WHS), regulations and legislation that applies to the workplace. Legislative and regulatory requirements apply to swimming pool and spa technicians but vary according to state/territory jurisdictions. Users must check with the relevant regulatory authority before delivery.

Pre-requisite Unit

None.

Unit Sector

Swimming pool and spa service

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Assess client requirements.	1.1	Identify client requirements in line with enterprise procedures.
1.2	Confirm specifications for product and/or service with client in line with enterprise procedures and manufacturer instructions.
2	Research costs of swimming pool and spa products and services.	2.1	Determine and interpret relevant Australian standards and regulatory, manufacturer and enterprise requirements related to swimming pool or spa products and services.
2.2	Obtain information on products, services and potential suppliers to meet client requirements.
2.3	Establish availability and supply time of products and services.
2.4	Identify and uphold ethical standards and industry codes of conduct when identifying suppliers and gathering product and service information.
2.5	Ascertain factors that may influence estimated cost of products and services.
2.6	Record information obtained on suppliers, products and service for easy retrieval.
3	Present costs to client.	3.1	Prepare estimate of cost of products and/or services in line with enterprise policy and procedures.
3.2	Explain estimated cost of products and/or services and limitations of cost estimates to client.
3.3	Provide information to client on compliance of swimming pool or spa products and services with safety, regulatory and manufacturer requirements.
3.4	Respond to client questions and concerns.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to source and interpret technical information, regulations, standards, codes of practice, product reviews, trade publications, and supplier information

writing skills to prepare written information and cost estimates

oral communication skills to interact with clients from diverse social, economic and cultural backgrounds

numeracy skills to calculate and compare price and technical features of swimming pool and spa products and services

Unit Mapping Information

Supersedes and equivalent to CPPSPS4009A Estimate cost of swimming pool and spa products and services.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSPS4009 Estimate cost of swimming pool and spa products and services

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSPS4009A Estimate cost of swimming pool and spa products and services. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by:

preparing and presenting three written estimates of the cost for the supply of swimming pool and spa products and services. Different products and services must be used for each estimate.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

key requirements of relevant commonwealth, state or territory, and local government regulations and Australian standards related to swimming pool and spa servicing:

consumer protection

work health and safety

public health

dangerous goods

environment and waste disposal

Australian Competition and Consumer Commission product safety guidelines

electrical and plumbing regulations related to own work

enterprise policies and procedures related to:

compliance with regulations

maintenance of knowledge of regulations

roles, responsibilities and limitations of own role

work instructions:

site requirements, including access

personal protective clothing and equipment requirements

warranties and guarantees

customer service principles

enterprise policies and procedures:

dealing with client complaints

developing product and service knowledge

factors involved in estimating costs:

cost range

ethical practices in identifying suppliers and product and service information

product and service specifications

inclusions, exclusions and limitations

sources of information on products and services relevant to swimming pools and spas

swimming pool and spa products and services:

accessories

chemicals

maintenance and servicing.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be undertaken in the workplace or in a simulated workplace environment.

Candidates must be provided with:

relevant regulations, codes, standards, enterprise policies and procedures

technical and commercial references with current information on swimming pool and spa products and services and procedures for determining cost of swimming pool and spa products and services.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSPS4012 Design, install and service automated systems for swimming pools and spas

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSPS4012A Design, install and service automated systems for swimming pools and spas. Added in content from CPPSPS4011A Comply with regulatory requirements for swimming pool and spa servicing. Element 3 changed from Service to Maintain. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to design, install, program, test and service automated systems in swimming pools and spas.

This unit is suitable for swimming pool and spa technicians who work independently using specialised knowledge and skills to solve predictable and unpredictable problems in swimming pool and spa automated systems in accordance with regulatory requirements in:

private swimming pools and spas

public swimming pools and spas, including:

hydrotherapy and therapeutic exercise pools

wading and receiving pools associated with water slides

wave pools.

All work must be carried out to comply with workplace procedures, in accordance with state/territory work health and safety (WHS), regulations and legislation that applies to the workplace. Legislative and regulatory requirements apply to swimming pool and spa technicians but vary according to state/territory jurisdictions. Users must check with the relevant regulatory authority before delivery.

Service technicians are not permitted to undertake any installation, replacement, maintenance and repair functions that are restricted to licensed trades or occupations.

Pre-requisite Unit

None.

Unit Sector

Swimming pool and spa service

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Assess job requirements.	1.1	Identify relevant Australian standards and regulatory, manufacturer and enterprise requirements related to automated swimming pool and spa systems.
1.2	Review work instructions and confirm installation, service and/or repair activities required.
1.3	Identify hazards and assess and control risks in the work area in line with WHS and enterprise requirements.
2	Install and test automated systems and components for swimming pools or spas.	2.1	Apply relevant regulations, Australian standards and manufacturer, client and enterprise requirements throughout swimming pool or spa circulation automated system or component design and installation.
2.2	Coordinate installation work with relevant licensed personnel.
2.3	Fit and program automated system.
2.4	Test and validate automated system or component.
3	Maintain automated systems for swimming pools or spas.	3.1	Identify service and maintenance requirements from manufacturer instructions in line with enterprise requirements.
3.2	Check and fit replacement components in line with manufacturer instructions.
3.3	Service automated system in line with WHS, manufacturer instructions and enterprise procedures.
4	Resolve faults in automated systems for swimming pools or spas.	4.1	Apply system knowledge and technical resources to analyse faults and defects efficiently and accurately.
4.2	Diagnose faults that are not covered fully by maintenance manual fault diagnosis guides.
4.3	Seek advice and repair work assistance from relevant personnel for activities outside scope of own expertise or licensing.
4.4	Apply WHS and sustainability practices related to materials, equipment, and the surrounding environment during fault finding and repair or replacement activities.
4.5	Repair or replace components in line with manufacturer instructions, and regulatory, client and enterprise requirements.
4.6	Test and commission automated system in line with manufacturer instructions.
5	Complete installation, repair and service.	5.1	Install or reinstate work area and automated system to operational condition.
5.2	Document and report procedures undertaken, and system and/or component malfunctions, faults, wear or damage identified.
5.3	Advise client of operational and maintenance requirements of the automated system in line with enterprise requirements.
5.4	Advise appropriate persons of non-compliance of swimming pool or spa and environs with safety and regulations.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to source and interpret technical information, regulations, standards and codes of practice

oral communication skills to interact with clients from diverse social, economic and cultural backgrounds

numeracy skills to perform calculations related to troubleshooting faults.

Unit Mapping Information

Supersedes and equivalent to CPPSPS4012A Design, install and service automated systems for swimming pools and spas.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSPS4012 Design, install and service automated systems for swimming pools and spas

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSPS4012A Design, install and service automated systems for swimming pools and spas. Added in content from CPPSPS4011A Comply with regulatory requirements for swimming pool and spa servicing. Element 3 changed from Service to Maintain. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by:

designing, installing and testing a swimming pool and spa automated system and components in a minimum of two swimming pools and one spa

Applying technical knowledge and advanced diagnostic skills to identify and repair two faults with automated systems, in line with regulatory requirements.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

key requirements of relevant commonwealth, state or territory, and local government regulations and Australian standards related to swimming pool and spa servicing:

work health and safety

public health

dangerous goods

environment and waste disposal

Australian Competition and Consumer Commission product safety guidelines

electrical and plumbing regulations related to own work

enterprise policies and procedures related to:

compliance with regulations

maintenance of knowledge of regulations

roles, responsibilities and limitations of own role

work instructions:

site requirements, including access

personal protective clothing and equipment requirements

equipment and systems location information

system information

warranties and guarantees

hazards and risks associated with automated systems for swimming pools and spas:

explosions and implosions

skimmer and suction entrapment

electrocution, fire, poisoning

automated systems:

purpose and operating principles

maintenance procedures, scheduling and run times

types:

dosing

heating

lighting

pool and spa controllers

pool cleaning

valving

water treatment

common faults

components:

electronics:

circuits

diagrams

safety

testing and test equipment

peristaltic pumps

programmable controllers

sensors

connectivity

functions of actuator valves.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be undertaken in the workplace or in a simulated workplace environment.

Candidates must be provided with:

relevant manufacturer instructions, regulations, codes, standards and enterprise policies and procedures

relevant tools and equipment, personal protection equipment (PPE)

technical references with current information on automated swimming pool and spa systems:

operating principles

components

faults and troubleshooting.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSPS4013 Establish maintenance plans for swimming pools and spas

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSPS4013A Establish maintenance plans for swimming pools and spas. Added in content from CPPSPS4011A Comply with regulatory requirements for swimming pool and spa servicing. Updated to meet the Standards for Training Packages.

Application

This unit of competency specifies the skills and knowledge required to establish maintenance plans for swimming pools and spas.

This unit is suitable for swimming pool and spa technicians who work independently using specialised knowledge and skills to develop, implement and review maintenance plans in:

private swimming pools and spas

public swimming pools and spas, including:

hydrotherapy and therapeutic exercise pools

wading and receiving pools associated with water slides

wave pools.

All work must be carried out to comply with workplace procedures, in accordance with state/territory work health and safety (WHS), regulations and legislation that applies to the workplace. Legislative and regulatory requirements apply to swimming pool and spa technicians but vary according to state/territory jurisdictions. Users must check with the relevant regulatory authority before delivery.

Service technicians are not permitted to undertake any installation, replacement, maintenance and repair functions that are restricted to licensed trades or occupations.

Pre-requisite Unit

None.

Unit Sector

Swimming pool and spa service

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Assess maintenance requirements.	1.1	Identify relevant Australian standards and regulatory, manufacturer and enterprise requirements related to swimming pool and spa maintenance.
1.2	Identify requirements for routine, seasonal and preventative maintenance
1.3	Review work instructions and factors impacting on required maintenance activities and schedules.
1.4	Identify hazards and assess risks to be addressed in the maintenance plan in line with WHS and enterprise requirements.
2	Develop swimming pool or spa maintenance plan.	2.1	Establish maintenance plan in line with owner instructions, regulatory, manufacturer and enterprise requirements and procedures.
2.2	Determine maintenance costs and recommended schedule.
2.3	Develop contract specifications for maintenance services where appropriate.
2.4	Identify aspects of maintenance plan requiring specialist services and seek assistance as required.
2.5	Establish criteria and develop register of specialist service providers to support maintenance activities.
2.6	Establish systems for implementing and reporting maintenance requirements.
3	Implement maintenance plan.	3.1	Seek approval of maintenance plan in line with enterprise procedures.
3.2	Carry out maintenance in line with agreed plan, owner or operator instructions, legislative requirements and enterprise procedures.
3.3	Document and report procedures undertaken, and system and/or component malfunctions, faults, wear or damage identified.
3.4	Advise appropriate persons of non-compliance of swimming pool or spa and environs with safety and regulations.
4	Evaluate maintenance plan.	4.1	Assess maintenance plan using relevant resources and consultation with relevant persons.
4.2	Present assessment of maintenance plan to relevant people in required format and timeframes.
4.3	Recommend improvements to maintenance plan to relevant people in line with enterprise procedures.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to source and interpret technical information, regulations, standards and codes of practice

oral communication skills to:

interact with clients from diverse social, economic and cultural backgrounds

negotiate contracts with tradespeople and service providers

numeracy skills to calculate and interpret data and maintenance costs.

Unit Mapping Information

Supersedes and equivalent to CPPSPS4013A Establish maintenance plans for swimming pools and spas.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSPS4013 Establish maintenance plans for swimming pools and spas

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSPS4013A Establish maintenance plans for swimming pools and spas. Added in content from CPPSPS4011A Comply with regulatory requirements for swimming pool and spa servicing. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by:

developing a maintenance plan for one private swimming pool and one private spa

developing a maintenance plan for one swimming pool and one spa both of which are used by the public.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

key requirements of relevant commonwealth, state or territory, and local government regulations and Australian standards related to swimming pool and spa servicing:

work health and safety

public health

dangerous goods

environment and waste disposal

Australian Competition and Consumer Commission product safety guidelines

electrical and plumbing regulations related to own work

enterprise policies and procedures related to:

compliance with regulations

maintenance of knowledge of regulations

roles, responsibilities and limitations of own role

work instructions:

site requirements, including access

personal protective clothing and equipment requirements

equipment and systems location information

maintenance information

warranties and guarantees

hazards and risks associated with swimming pool and spa maintenance, including chemical safety

features of business equipment, resources and procedures

maintenance plan design factors:

design and type of facility

length of the operating season

need to generate revenue

number and age of the pools and spas

size and capabilities of the staff

contents of maintenance plans for swimming pools and spas:

advantages

costs

procedures

maintenance intervals

preventative maintenance

routine maintenance

seasonal maintenance

procedures for selecting specialist service providers including tradespeople

specialist services.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be undertaken in the workplace or in a simulated workplace environment.

Candidates must be provided with:

relevant manufacturer instructions, regulations, codes, standards and enterprise policies and procedures

relevant tools and equipment, personal protection equipment (PPE)

technical references with current information on swimming pool and spa maintenance including:

requirements

procedures

preventative, seasonal and routine maintenance.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSPS4014 Drain and acid wash swimming pools and spas

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSPS4014A Drain and acid wash swimming pools and spas. Added in content from CPPSPS4011A Comply with regulatory requirements for swimming pool and spa servicing. Updated to meet the Standards for Training Packages.

Application

This unit specifies the skills and knowledge required to drain and acid wash swimming pools and spas.

This unit is suitable for swimming pool and spa technicians who work independently using specialised knowledge and skills to solve predictable and unpredictable problems when draining and acid washing swimming pools and spas in accordance with regulatory requirements in:

private swimming pools and spas

public swimming pools and spas, including:

hydrotherapy and therapeutic exercise pools

wading and receiving pools associated with water slides

wave pools.

All work must be carried out to comply with workplace procedures, in accordance with state/territory work health and safety (WHS), regulations and legislation that applies to the workplace. Legislative and regulatory requirements apply to swimming pool and spa technicians but vary according to state/territory jurisdictions. Users must check with the relevant regulatory authority before delivery.

Service technicians are not permitted to undertake any installation, replacement, maintenance and repair functions that are restricted to licensed trades or occupations.

Pre-requisite Unit

None.

Unit Sector

Swimming pool and spa service

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Assess job requirements.	1.1	Identify relevant Australian standards and regulatory, manufacturer and enterprise requirements related to draining and acid washing swimming pools and spas.
1.2	Determine suitability of swimming pool or spa for acid washing.
1.3	Review work instructions and confirm activities required.
1.4	Identify hazards and assess and control risks in the work area in line with WHS and enterprise requirements
2	Acid wash pool or spa.	2.1	Explain enterprise disclosure, disclaimer and acknowledgement documentation to client.
2.2	Apply relevant regulations, Australian standards and manufacturer, client and enterprise requirements throughout swimming pool or spa draining and acid washing.
2.3	Apply WHS and sustainability practices related to materials, equipment, and the surrounding environment during draining and acid washing.
2.4	Handle, transport and store chemicals and dispose of waste safely in line with enterprise, manufacturer and regulatory requirements.
2.5	Respond to accident and emergency situations in line with WHS, legislative and enterprise requirements.
3	Complete work activities.	3.1	Reinstate work area and swimming pool or spa to operational condition.
3.2	Document and report procedures undertaken, and system and/or component malfunctions, faults, wear or damage identified.
3.3	Advise relevant persons of work completion in line with enterprise procedures.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to interact with clients from diverse social, economic and cultural backgrounds

reading skills to source and interpret technical information, regulations, standards and codes of practice related to draining and acid washing swimming pools and spas

numeracy skills to calculate quantities, volumes and ratios of acid and chemicals for acid washing of swimming pool or spa

Unit Mapping Information

Supersedes and equivalent to CPPSPS4014A Drain and acid wash swimming pools and spas.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSPS4014 Drain and acid wash swimming pools and spas

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSPS4014A Drain and acid wash swimming pools and spas. Added in content from CPPSPS4011A Comply with regulatory requirements for swimming pool and spa servicing. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by:

draining and acid washing one concrete swimming pool

draining and acid washing one concrete spa.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

key requirements of relevant commonwealth, state or territory, and local government regulations and Australian standards related to swimming pool and spa servicing:

work health and safety

public health

dangerous goods, including chemicals

environment and waste disposal

Australian Competition and Consumer Commission product safety guidelines

electrical and plumbing regulations related to own work

enterprise policies and procedures related to:

compliance with regulations (including building and chemical safety)

maintenance of knowledge of regulations

roles, responsibilities and limitations of own role

purpose and content of client disclosure and acknowledgement documentation

work instructions:

site requirements, including access

personal protective clothing and equipment requirements

equipment and systems location information

warranties and guarantees

purpose of acid washing:

suitability of swimming pools and spas

frequency

causes of stain and mineral build-up on pool and spa surfaces

impact and risks of draining and acid washing on swimming pool or spa surface and structure

acid washing procedures including waste disposal

acids:

types and properties

safety including handling, transportation and storage

tools, materials and equipment

hazards and risks associated with draining and acid washing swimming pools and spas:

inadequate ventilation

natural and other gas build-up

atmospheric hazards when incompatible chemicals are stored or mixed together

chemical hazards

confined spaces and entrapment

working at heights

exposure to:

asbestos

contaminated surfaces

debris

dust and fibres

glass

live power

water testing techniques and results.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be undertaken in the workplace or in a simulated workplace environment.

Candidates must be provided with:

relevant manufacturer instructions, regulations, codes, standards and enterprise policies and procedures

relevant tools and equipment, personal protection equipment (PPE)

technical references with current information on draining and acid washing swimming pool and spas:

chemical safety

acids

problems associated with acid washing swimming pools and spas.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSPS4016 Advise on swimming pool and spa products and services

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSPS4016A Advise on swimming pool and spa products and services. Added in content from CPPSPS4011A Comply with regulatory requirements for swimming pool and spa servicing and WHS. Updated to meet the Standards for Training Packages.

Application

This unit of competency specifies the skills and knowledge required to provide clients with specialist advice on swimming pool and spa products and services. It involves developing product and service knowledge to advise colleagues and clients on the features and benefits of swimming pool and spa products and services.

This unit of competency supports the work of swimming pool and spa technicians servicing:

private swimming pools and spas

public swimming pools and spas, including:

hydrotherapy and therapeutic exercise pools

wading and receiving pools associated with water slides

wave pools.

All work must be carried out to comply with workplace procedures, in accordance with state/territory work health and safety (WHS), regulations and legislation that applies to the workplace. Legislative and regulatory requirements apply to swimming pool and spa technicians but vary according to state/territory jurisdictions. Users must check with the relevant regulatory authority before delivery.

Pre-requisite Unit

None.

Unit Sector

Swimming pool and spa service

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Develop knowledge of swimming pool and spa products and services.	1.1	Determine and interpret relevant Australian standards and regulatory, manufacturer and enterprise requirements related to swimming pool or spa products and services.
1.2	Source and review industry resources on swimming pool and spa products and services.
1.3	Research competitor products, service range and pricing.
1.4	Collaborate with colleagues to share swimming pool and spa product and service knowledge.
2	Recommend swimming pool and spa products and services.	2.1	Apply enterprise procedures and industry codes of conduct when advising clients about swimming pool and spa products and services.
2.2	Evaluate swimming pool and spa products and services against client requirements.
2.3	Advise clients of the features and benefits of swimming pool and spa products or services.
2.4	Identify complementary swimming pool and spa products or services to meet client requirements.
2.5	Respond to client questions regarding swimming pool and spa products and services.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

oral communication skills to interact with clients from diverse social, economic and cultural backgrounds

numeracy skills to calculate and compare price and technical features of swimming pool and spa products and services.

Unit Mapping Information

Supersedes and equivalent to CPPSPS4016A Advise on swimming pool and spa products and services.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSPS4016 Advise on swimming pool and spa products and services

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSPS4016A Advise on swimming pool and spa products and services. Added in content from CPPSPS4011A Comply with regulatory requirements for swimming pool and spa servicing and WHS. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by:

providing advice about swimming pool and spa products on at least three occasions

providing advice about swimming pool and spa services on at least three occasions.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

key requirements of relevant commonwealth, state or territory, and local government regulations and Australian standards related to swimming pool and spa servicing:

consumer protection

work health and safety

public health

dangerous goods

environment and waste disposal

Australian Competition and Consumer Commission product safety guidelines

electrical and plumbing regulations related to own work

enterprise policies and procedures related to:

compliance with regulations

maintenance of knowledge of regulations

roles, responsibilities and limitations of own role

customer service including dealing with complaints and feedback

developing product and service knowledge

recommending products and services

work instructions:

site requirements, including access

personal protective clothing and equipment requirements

equipment and systems location information

maintenance information

warranties and guarantees

enterprise swimming pool and spa product and service range, features and benefits:

maintenance, service and repair

equipment and accessories

chemicals

technical advice, including water hydraulics

components, spare parts and consumable items for swimming pool and spa systems:

automation

lighting

heating

circulation and filtration

chlorination

cleaning and vacuuming

swimming pool and spa toys

water testing and kits

swimming pool and spa chemical safety

sources of product and services knowledge

terminology and technical terms for swimming pool and spa products and services.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be undertaken in the workplace or in a simulated workplace environment.

Candidates must be provided with:

relevant regulations, codes, standards, enterprise policies and procedures

technical and commercial references with current information on swimming pool and spa products and services.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSPS4017 Detect leaks in swimming pools and spas

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSPS4017A Detect leaks in swimming pools and spas. Added in content from CPPSPS4011A Comply with regulatory requirements for swimming pool and spa servicing and WHS. Updated to meet the Standards for Training Packages.

Application

This unit specifies the outcomes required to detect leaks in swimming pools and spas. It includes operating leak-detection equipment and reporting on leak-detection activities.

This unit is suitable for swimming pool and spa technicians who work independently using specialised knowledge and skills to solve predictable and unpredictable problems in:

private swimming pools and spas

public swimming pools and spas, including:

hydrotherapy and therapeutic exercise pools

wading and receiving pools associated with water slides

wave pools.

All work must be carried out to comply with workplace procedures, in accordance with state/territory work health and safety (WHS), regulations and legislation that applies to the workplace. Legislative and regulatory requirements apply to swimming pool and spa technicians but vary according to state/territory jurisdictions. Users must check with the relevant regulatory authority before delivery.

Service technicians are not permitted to undertake any installation, replacement, maintenance and repair functions that are restricted to licensed trades or occupations.

Pre-requisite Unit

Nil.

Unit Sector

Swimming pool and spa service

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Assess job requirements.	1.1	Identify relevant Australian standards and regulatory, manufacturer and enterprise requirements related to leak detection.
1.2	Review work instructions and test to confirm that swimming pool and/or spa is leaking in line with enterprise procedures.
1.3	Confirm location of related services in line with enterprise procedures.
1.4	Identify hazards and assess and control risks in the work area in line with WHS and enterprise requirements.
2	Detect leaks.	2.1	Apply relevant regulations, Australian standards and manufacturer, client and enterprise requirements throughout leak detection.
2.2	Implement leak detection process using appropriate leak-detection equipment.
2.3	Seek advice from relevant personnel for activities outside scope of own expertise or licensing.
2.4	Arrange leak repair in line with testing outcomes and enterprise and statutory requirements.
3	Complete leak detection activities.	3.1	Clean and store leak-detection equipment in line with enterprise and manufacturer requirements
3.2	Review and report on work in line with enterprise procedures.

Foundation Skills

As well as the foundation skills explicit in the performance criteria of this unit, candidates require:

reading skills to source and interpret technical information, regulations, standards and codes of practice

oral communication skills to interact with clients from diverse social, economic and cultural backgrounds

numeracy skills to:

perform calculations related to water loss in swimming pools and spas

interpret data output from electronic leak-detection equipment.

Unit Mapping Information

Supersedes and equivalent to CPPSPS4017A Detect leaks in swimming pools and spas.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=7e15fa6a-68b8-4097-b099-030a5569b1ad

Assessment Requirements for CPPSPS4017 Detect leaks in swimming pools and spas

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is equivalent to CPPSPS4017A Detect leaks in swimming pools and spas. Added in content from CPPSPS4011A Comply with regulatory requirements for swimming pool and spa servicing and WHS. Updated to meet the Standards for Training Packages.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by:

Determine job requirements, detect leak and organise repair of leaks in:

one swimming pool and one spa made from fibreglass

one swimming pool and one spa made from concrete.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

key requirements of relevant commonwealth, state or territory, and local government regulations and Australian standards related to swimming pool and spa servicing:

work health and safety

public health

dangerous goods

environment and waste disposal

Australian Competition and Consumer Commission product safety guidelines

electrical and plumbing regulations related to own work

enterprise policies and procedures related to:

compliance with regulations

maintenance of knowledge of regulations

roles, responsibilities and limitations of own role

work instructions:

site requirements, including access

personal protective clothing and equipment requirements

equipment and systems location information

warranties and guarantees

hazards and risks associated with swimming pool and spa leak detection

common structural leak areas:

cracks

lights

main drain and hydrostatic valve

pipe openings into pool

skimmer bond to pool

skimmer throat

tile line

vinyl liners

leak-detection equipment:

types

operating principles

safety

maintenance procedures

leak-detection procedures

signs of potential pool and spa leaks:

algae growth or discoloration of water

cracks

equipment loses prime

excess chemical usage

excessive water loss

pool deck is sinking or lifting

pool has air in the system

soggy spots around the pool

visible equipment leaks

types of leaks in swimming pools and spas:

plumbing leaks

pressure leaks

static leaks.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be undertaken in the workplace or in a simulated workplace environment.

Candidates must be provided with:

relevant manufacturer instructions, regulations, codes, standards and enterprise policies and procedures

relevant tools and equipment, personal protection equipment (PPE)

technical references with current information on leak detection techniques for swimming pools and spas.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=7e15fa6a-68b8-4097-b099-030a5569b1ad

CPPSSI2012 Assist in collecting basic spatial data

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. Supersedes and is equivalent to CPPSIS2012 Assist in collecting basic spatial data.

Application

This unit specifies the skills and knowledge required to assist surveying and spatial information services team members to collect basic spatial data in the field. Basic spatial data refers to measurements of distances, angles and heights. It includes participating in spatial data gathering activities, recording data in the correct format, using equipment in a safe manner, and completing and storing data and documentation.

This unit is suitable for individuals who are operating under supervision and preparing to enter the workforce. They use basic mathematical, cognitive, technical and communication skills to follow instructions and apply appropriate methods, tools, materials and information to undertake defined activities in a restricted range of contexts.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to collect basic spatial data.	1.1	Clarify task requirements with supervisor.
1.2	Select tools and equipment to meet task requirements as instructed.
1.3	Identify requirements for safe use of equipment.
1.4	Select appropriate safe work methods and personal protective equipment (PPE) for the task.
2	Collect basic spatial data in specified format.	2.1	Use equipment according to task and safety requirements and manufacturer specifications.
2.2	Record clear and accurate measurements that can be interpreted by a third party.
2.3	Use mathematical knowledge to check that data collected is reasonable and measures what is required.
2.4	Seek assistance from supervisor or appropriate person as required.
2.5	Communicate with colleagues using a communication device.
3	Finalise spatial data collection tasks.	3.1	Check and store equipment safely according to organisational requirements and manufacturer specifications.
3.2	Report unsafe or faulty equipment according to organisational requirements.
3.3	Use organisational proformas to accurately record measurements and data.
3.4	Store data and documentation according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS2012 Assist in collecting basic spatial data.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI2012 Assist in collecting basic spatial data

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. Supersedes and is equivalent to CPPSIS2012 Assist in collecting basic spatial data.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by collecting basic spatial data, under supervision, for two surveying field projects.

For each project, a total station and one item from the following list must be used:

clinometer or device to measure vertical angles

compass

data recording equipment

digital or hard copy map

distance measuring tape

distance measuring wheel

level

scientific calculator

simple global positioning system (GPS) device to determine position

simple laser measuring device

communications device.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

types and application of spatial data collection equipment

industry-accepted standards for recording surveying measurements and data

organisational procedures and requirements relating to:

accessing manufacturer instructions

collecting spatial data

formats for records and documentation

reporting problems

types and uses of communications equipment.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

equipment for data collection

equipment operating manuals and manufacturer instructions

documentation relating to work tasks

supervisor and other appropriate persons for assistance with work tasks.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI2013 Store and retrieve basic spatial data

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. Supersedes and is equivalent to CPPSIS2013 Store and retrieve basic spatial data.

Application

This unit specifies the skills and knowledge required to assist surveying and spatial information services team members to store and retrieve basic spatial data. Basic spatial data refers to recorded surveying measurements or datasets of objects with coordinates. It includes following instructions to record, maintain and retrieve spatial data from paper or digital sources.

This unit is suitable for individuals who are operating under supervision and preparing to enter the workforce. They use basic mathematical, cognitive, technical and communication skills to follow instructions and apply appropriate methods, tools, materials and information to undertake defined activities in a restricted range of contexts.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Store basic spatial data as instructed.	1.1	Clarify task requirements with supervisor.
1.2	Identify data privacy and licensing requirements relating to data storage.
1.3	Prepare and check computer and software to meet task requirements.
1.4	Comply with organisational requirements for safe screen-based work.
1.5	Follow organisational procedures to record data in index.
1.6	Report problems to appropriate persons.
2	Retrieve basic spatial data as instructed.	2.1	Access and retrieve specified spatial data source according to task and organisational requirements.
2.2	Identify data privacy and licensing requirements relating to data retrieval.
2.3	Extract and compare spatial data.
2.4	Report problems to appropriate persons.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS2013 Store and retrieve basic spatial data.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI2013 Store and retrieve basic spatial data

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. Supersedes and is equivalent to CPPSIS2013 Store and retrieve basic spatial data.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by storing and retrieving basic spatial data, under supervision, for two different surveying field projects.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

organisational procedures and requirements relating to:

data privacy and licensing requirements

preparing and using computers and software

reporting problems with spatial data availability and formats

working safely when using screen-based equipment.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

computer and software required to collect basic spatial data

documentation of organisational procedures and documentation relating to data privacy and licensing

supervisor and other appropriate persons for assistance with work tasks.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI2015 Assist with surveying and spatial field activities

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. Supersedes and is equivalent to CPPSIS2015 Assist with surveying and spatial field activities.

Application

This unit specifies the skills and knowledge required to assist surveying and spatial information services team members by carrying out field support tasks as directed. It includes clarifying tasks and equipment to be used, identifying and marking surface positions, using and storing tools and equipment and restoring the worksite after task completion.

This unit is suitable for individuals who are operating under supervision and preparing to enter the workforce. They use basic mathematical, cognitive, technical and communication skills to follow instructions and apply appropriate methods, tools, materials and information to undertake defined activities in a restricted range of contexts.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

The unit supports those who work under direct supervision in a surveying and spatial information services team, in positions relating to field support and administration.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare for field support tasks.	1.1	Clarify task requirements with supervisor.
1.2	Select tools and equipment to meet task requirements as instructed.
1.3	Identify requirements for safe use of equipment.
1.4	Select appropriate safe work methods and personal protective equipment (PPE) for the task.
2	Assist with field support tasks.	2.1	Carry out support tasks and report problems according to organisational requirements.
2.2	Use tools and equipment according to task and organisational requirements.
2.3	Identify and mark surface positions in line with task and organisational requirements.
2.4	Take measurements and perform calculations as instructed.
2.5	Record clear and accurate measurements that can be interpreted by a third party.
2.6	Communicate with colleagues using a communication device.
2.7	Seek assistance from supervisor when required.
3	Finalise field support tasks.	3.1	Check and record measurements according to organisational requirements.
3.2	Assist to restore site as near as practicable to original condition and dispose of waste according to organisational requirements.
3.3	Check and store tools and equipment safely according to organisational requirements and manufacturer specifications.
3.4	Report unsafe or faulty tools and equipment according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS2015 Assist with surveying and spatial field activities.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI2015 Assist with surveying and spatial field activities

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. Supersedes and is equivalent to CPPSIS2015 Assist with surveying and spatial field activities.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by following organisational procedures and instructions to assist with field support activities in two different surveying and spatial projects.

For each project, a total station and one item from the following list must be used:

compass

data recording equipment

digital or hard copy map

distance measuring wheel

level

measuring instruments

scientific calculator

hand-held laser measuring device

communications device.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

industry-accepted standards and practices for marking surface positions and measuring and recording basic spatial data

organisational procedures and requirements covering work tasks relating to field projects, including reporting and equipment use and maintenance

storage procedures for the tools and equipment required in field activities

site restoration and waste disposal procedures

work health and safety (WHS) procedures relating to field support activities, including required personal protective equipment (PPE).

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

equipment

equipment operating manuals and manufacturer instructions

organisational procedures and documentation relating to field activities

supervisor and other appropriate persons for assistance with work tasks.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI3011 Produce basic maps

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS3011 Produce basic maps.

Application

This unit specifies the skills and knowledge required to use mapping software, such as geographic information system (GIS) functionality, to produce a basic map. It includes activities to prepare and process basic spatial data and produce a basic map that includes simple marginal information and content.

This unit is suitable for surveying or spatial information services assistants working under supervision. They use cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine activities and provide solutions to predictable and sometimes unpredictable problems.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to create basic map.	1.1	Clarify task requirements with appropriate persons.
1.2	Select appropriate software for the task.
1.3	Determine the required purpose and format of the map.
1.4	Identify and retrieve the data required for the map.
2	Assemble map content.	2.1	Interpret and manipulate spatial data for display according to task requirements.
2.2	Label marginal information and content according to task requirements and industry practice.
3	Finalise basic map production.	3.1	Check map content and format against task requirements.
3.2	Confirm final map with appropriate persons.
3.3	Complete map in required format and with required content, and document according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS3011 Produce basic maps.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI3011 Produce basic maps

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS3011 Produce basic maps.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by using suitable software and spatial data retrieved from internal sources to produce two basic maps, each containing:

two artificial features and two natural features with appropriate symbology

at least one dataset containing points, lines and polygons

simple marginal information, including:

data sources

coordinate reference system

legend

north point

scale.

While producing the above basic maps, the candidate must:

set scale

change symbology

use simple point, line and polygon data

label features

symbolise features by attributes.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

different types of maps, including topographical maps, thematic maps, and survey maps

use of points, lines and polygons to portray different geographic features

typical scales, spatial referencing systems and symbology used on different types of maps

functions of mapping software used for making basic maps

work health and safety (WHS) for using screen-based equipment.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

computers and software relevant to basic map production.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI3015 Collect basic surveying data

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS3015 Collect basic surveying data.

Application

This unit specifies the skills and knowledge required to collect basic surveying data using measurements taken in the field. Basic surveying data refers to measurements of distances, angles and height.

It includes operating equipment to take basic surveying measurements and performing required data computations and reductions to establish accurate data before leaving the field.

This unit is suitable for surveying or spatial information services assistants working under supervision. They use cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine activities and provide solutions to predictable and sometimes unpredictable problems.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare for data collection.	1.1	Clarify data collection requirements for basic surveying tasks with appropriate persons.
1.2	Identify organisational, legislative and manufacturer requirements for safe data collection.
1.3	Select equipment and collection method to meet task requirements in consultation with appropriate persons.
1.4	Implement safe work practices and use of personal protective equipment (PPE) to mitigate identified hazards and risks, according to organisational requirements.
2	Carry out basic data collection.	2.1	Set up and use selected equipment, according to manufacturer specifications and standard operating procedures, to collect basic surveying data to meet task requirements.
2.2	Comply with relevant safe work method statements (SWMSs) during data collection.
2.3	Collect measurements and data accurately using organisational procedures and proformas.
2.4	Determine position for survey station, perform and record a traverse, and collect designated attributes for designated features.
2.5	Record, calculate, reduce and check measurements before leaving site, according to organisational requirements.
3	Finalise data collection.	3.1	Complete documentation and store data, according to organisational requirements.
3.2	Clean, pack and store equipment, according to manufacturer and organisational requirements.
3.3	Report any equipment faults or operational problems, according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS3015 Collect basic surveying data.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI3015 Collect basic surveying data

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS3015 Collect basic surveying data.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by accurately recording basic surveying data for two field projects.

Each field project must cover:

closed traverse

detail survey

contour survey

closed level run.

Each project must use a global navigation satellite system (GNSS) or total station and one piece of equipment from the following:

measuring tape

automatic, digital or laser level

ground penetrating radar

terrestrial laser scanner

survey drone or unmanned aerial vehicle (UAV).

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

uses and features of data collection equipment

care of data collection equipment

factors affecting equipment use and accuracy of data

attributes associated with a dataset

accepted industry standards for recording surveying metadata

organisational and industry procedures relating to:

collecting, recording and storing surveying data

work tasks, including equipment use

work health and safety (WHS) procedures relating to data collection activities.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

surveying data collection equipment.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI3016 Provide field support services for surveying and spatial projects

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS3016 Provide field support services for surveying and spatial projects.

Application

This unit specifies the skills and knowledge required to provide field support services for surveying and spatial projects. It includes selecting equipment and supplies and carrying out field support tasks while following safety procedures.

This unit is suitable for surveying or spatial information services assistants working under supervision. They use cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine activities and provide solutions to predictable and sometimes unpredictable problems.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare for field support tasks.	1.1	Identify and confirm task requirements with appropriate persons.
1.2	Select and prepare equipment and supplies appropriate to the task requirements.
1.3	Obtain and examine site drawings and plans to determine location and features of utilities on the site.
1.4	Follow work health and safety procedures to identify hazards and control risks relating to the worksite.
1.5	Access and use relevant personal protective equipment (PPE).
2	Execute field support tasks.	2.1	Set up equipment according to task and organisational requirements.
2.2	Provide support as directed and communicate with surveying and spatial information team members.
2.3	Assist equipment operator with data collection and recording.
2.4	Perform and record simple measurements such as height of equipment and target.
2.5	Prepare basic site sketches for equipment set ups.
3	Finalise field support tasks.	3.1	Restore site as near as practicable to original condition and dispose of waste according to organisational requirements.
3.2	Clean, pack and store equipment, according to manufacturer and organisational requirements.
3.3	Report unsafe or faulty tools and equipment according to organisational procedures.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS3016 Provide field support services for surveying and spatial projects.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI3016 Provide field support services for surveying and spatial projects

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS3016 Provide field support services for surveying and spatial projects.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by providing field support on two different surveying and spatial data collection projects. Each project must include five of the following support activities:

loading and unloading equipment and tools

setting up tripods and equipment in preparation for use by an instrument operator

shifting equipment between designated points

using and maintaining tools, such as shovels, crow bars, axes and brush hooks

using a prism with prism pole

using levelling staff

clearing lines according to environmental, aesthetic and legislative requirements

finding and placing survey marks

locating service pits, poles and cover plates.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

industry-accepted standards and practices for setting up equipment used in measuring and recording basic spatial data

organisational procedures relating to work tasks, including reporting and equipment use and maintenance

features and uses of communication tools and techniques

purpose and uses of data measuring and recording tools and equipment

types of utilities

site restoration and waste disposal procedures

work health and safety (WHS) procedures relating to field support activities.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

equipment for field support work

equipment operating manuals and safety instructions

organisational procedures and documentation relating to work tasks.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI3019 Produce basic plans of surveys

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS3019 Produce basic plans of surveys.

Application

This unit specifies the skills and knowledge required to use suitable computer software to produce basic plans of a survey from field surveying data. It includes setting up equipment and software, establishing surveying data and dimensions, processing data, and producing basic plans.

This unit is suitable for surveying or spatial information services assistants working under supervision. They use cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine activities and provide solutions to predictable and sometimes unpredictable problems.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety legislation and regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to create basic plan of survey.	1.1	Clarify task requirements with appropriate persons.
1.2	Identify data privacy and licensing requirements relevant to the task.
1.3	Set up and check hardware, software and other equipment required to meet task requirements.
1.4	Establish dimensions and data required for plan.
1.5	Access and retrieve required data according to task requirements.
2	Compile plan content.	2.1	Insert content data obtained from collected field surveying data into the plan.
2.2	Apply measurements of bearings, angles, distances, coordinates, perimeter and area.
2.3	Use basic software functions to process surveying data for plan of survey according to task requirements.
2.4	Prepare and insert title block information into plan of survey.
2.5	Apply basic drafting design elements to plan of survey.
3	Finalise basic plan production.	3.1	Check preliminary plan of survey for accuracy.
3.2	Review and make any necessary adjustments to plan in consultation with appropriate persons.
3.3	Print finalised plan to scale and store according to organisational practices.
3.4	Store data files securely according to organisational practices and data privacy requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS3019 Produce basic plans of surveys.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI3019 Produce basic plans of surveys

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS3019 Produce basic plans of surveys.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by using software to produce two different basic plans of surveys.

The plans must include examples of:

plotting of coordinate points

plotting detail from traverse using bearings and distances

creation of contour lines.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

typical content of plans of a survey

basic design elements used in survey drawings, including title block, line thickness, line style, text size and text font

key features of plane coordinate systems

industry-accepted standards relating to preparing and producing plans using software

methods for checking and validating drawing accuracy

software functions to produce basic plans.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

computer hardware and software suitable for preparing and producing plans of a survey.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI3020 Perform simple surveying and spatial computations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS3020 Perform basic surveying computations.

Application

This unit specifies the skills and knowledge required to perform simple computations used in surveying and spatial information services. It includes computations and conversions based on algebra, geometry, trigonometry and statistics. Computations are done on simple regular geometric figures, traverses, angles, bearings, distances, plane coordinates, heights, perimeter and area.

This unit is suitable for surveying or spatial information services assistants working under supervision to perform simple computations associated with field work and data collection. They use cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine activities and provide solutions to predictable and sometimes unpredictable problems.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare for simple surveying computations.	1.1	Identify computational requirements for surveying and spatial tasks.
1.2	Interpret computational data provided in diagrammatic form.
1.3	Select appropriate tool, handheld device or computer software appropriate for computational task requirements.
2	Calculate simple surveying data.	2.1	Perform computations on angles and bearings using a calculator or surveying computations program.
2.2	Apply the basic concepts of algebra, geometry and trigonometry to plane geometry and simple regular figures.
2.3	Perform calculations relating to geometric figures, areas, angles, bearings, distances, traverses, plane coordinates, heights, perimeters and statistics.
2.4	Perform conversions between polar and rectangular coordinates.
2.5	Perform computations on the coordinates of a simple closed traverse.
3	Finalise work processes.	3.1	Systematically and legibly lay out computations according to organisational requirements and industry-accepted methods.
3.2	Record computations and results in an appropriate format according to organisational requirements.
3.3	Develop and implement checks to Identify errors in computations.
3.4	Finalise computations and conversions and confirm their accuracy.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS3020 Perform basic surveying computations.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI3020 Perform simple surveying and spatial computations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS3020 Perform basic surveying computations.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by accurately performing and checking simple computations, including:

two calculations of perimeters and areas of simple regular figures

two calculations of angular misclose and adjusted angle on a closed traverse

two calculations of bearing misclose and adjusted bearings on a closed traverse

two calculations of traverse misclose and accuracy ratio

two calculations of coordinates of points on a closed traverse

two conversions between:

polar and rectangular coordinates

vertical angles and gradients

gradients and vertical angles

two calculations of simple statistics, including mean, mode and median

two calculations of heights using trigonometric heighting.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

common surveying and mathematical terms used in simple surveying computations

industry-accepted methods for performing, laying out and checking different types of simple surveying computations.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

scientific or programmable calculator or software applications.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI3021 Visually interpret image data

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS3021 Visually interpret image data.

Application

This unit specifies the skills and knowledge required to visually interpret image data to identify the basic features of the landscape, including land cover such as vegetation, roads, railways, buildings, bodies of water and terrain forms. Image data may be digital or in hard copy and may include aerial and terrestrial photographs and satellite images.

This unit is suitable for surveying or spatial information services assistants working under supervision. They use cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine activities and provide solutions to predictable and sometimes unpredictable problems.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Identify image and ancillary data.	1.1	Confirm organisational requirements for accessing and formatting image data.
1.2	Select appropriate software to assist visual interpretation.
1.3	Clarify task and image data requirements to be accessed and interpreted.
1.4	Identify and report constraints in using different types of image data.
1.5	Determine suitability of images provided to meet task requirements.
1.6	Select ancillary data that can be used to assist visual interpretation of image.
2	Identify basic landscape features.	2.1	Use simple analogue and digital tools to assist with visual interpretation.
2.2	Interpret image data using principles of interpretation and ancillary data to identify natural and artificial landscape features.
2.3	Calculate scale and measure objects from an image and ancillary data.
3	Document basic landscape features.	3.1	Record details of image features using standard proformas and according to task and organisational requirements.
3.2	Present interpreted results to appropriate persons.
3.3	Store data according to data privacy, licensing and organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS3021 Visually interpret image data.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI3021 Visually interpret image data

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS3021 Visually interpret image data.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by visually identifying three instances of the following from both an aerial and terrestrial photograph or image:

buildings

rail lines

roads

topography

different landforms

vegetation

bodies of water.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

types of image data used in spatial applications

properties of image data and types of ancillary data

principles and methods of visual image interpretation

basic formulas used to calculate scale relating to image data

landscape features that can be identified from image data

organisational policies and procedures relating to:

accessing and formatting image data

data privacy and licensing.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

documentation relating to data privacy and licensing

suitable image data.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI4022 Store and retrieve spatial data

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS4022 Store and retrieve spatial data.

Application

This unit specifies the skills and knowledge required to store and retrieve spatial data. It includes storing, accessing and backing up data according to organisational procedures.

This unit is suitable for entry-level technicians who use a broad range of cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine and non-routine activities and provide solutions to a variety of predictable and sometimes unpredictable problems.

Surveying and spatial information skills are applied in a range of industry contexts including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare for spatial data storage.	1.1	Identify and clarify task requirements with appropriate persons.
1.2	Identify the file naming conventions of an existing spatial data catalogue.
1.3	Select method of spatial data storage and distribution to enable access to current data and to comply with organisational requirements.
1.4	Locate required spatial data according to organisational procedures.
2	Access and retrieve spatial data.	2.1	Retrieve data to geographic information system (GIS) and convert into required format according to task requirements.
2.2	Use attribute and spatial queries to select features from spatial data.
2.3	Save data according to organisational requirements.
3	Manage spatial data security.	3.1	Store data according to enterprise guidelines and administrative and legal requirements for storage and retrieval of spatial data, including data and information privacy and/or licensing.
3.2	Apply data security and backup measures according to organisational risk management plan and procedures.
3.3	Identify and report problems with data security, storage or retrieval according to organisational procedures.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS4022 Store and retrieve spatial data.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI4022 Store and retrieve spatial data

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS4022 Store and retrieve spatial data.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by storing and retrieving spatial data for two different projects.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

key features of geographic and projected spatial reference systems and Australian Height Datum

methods for translating data between global navigation satellite system (GNSS), geographic information system (GIS) and other relevant software application

spatial data querying techniques

data risk management strategies.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

computer with software appropriate for spatial data storage and retrieval

digital data storage media

organisational procedures and documentation relating to work health and safety (WHS), data and information privacy and/or licensing.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI4024 Source and assess spatial data

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS4024 Source and assess spatial data.

Application

This unit specifies the skills and knowledge required to source spatial data from a range of media and datasets and assess its availability and suitability for use in meeting client requirements. It includes researching and assessing data suppliers and information, such as metadata and attributes. The unit also covers manipulating and presenting spatial data.

This unit is suitable for entry-level technicians who use a broad range of cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine and non-routine activities and provide and transmit solutions to a variety of predictable and sometimes unpredictable problems.

Surveying and spatial information skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Source spatial data.	1.1	Clarify spatial data task requirements, including extent, content, intended use, accuracy, precision and format, in consultation with appropriate persons.
1.2	Search internal and external data sources to identify potential datasets to meet task requirements.
1.3	Verify availability of suitable data with suppliers, taking into account copyright and ownership constraints.
1.4	Obtain metadata and datasets from the most appropriate data source according to task requirements.
2	Assess the suitability of potential datasets.	2.1	Interpret and compare data version information.
2.2	Interpret geometry and attribute information from datasets and metadata.
2.3	Query datasets to confirm they contain the required information to meet task requirements.
2.4	Identify constraints of selected datasets to meet task requirements.
2.5	Implement contingency measures where there are constraints on the use of spatial data.
3	Prepare data for task.	3.1	Transform data into the correct spatial reference system and data format to meet task requirements.
3.2	Prepare clear and accurate data suitability report to meet task requirements.
3.3	Use appropriate file structure to store datasets and complete required documentation.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS4024 Source and assess spatial data.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI4024 Source and assess spatial data

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS4024 Source and assess spatial data.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by sourcing and assessing the availability and suitability of spatial data for two different projects.

For each project, the candidate must document:

data availability, including cost, licensing conditions and constraints on use

suitability of available data in meeting requirements for accuracy, completeness, coverage, density, logical consistency and specifications.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

key features of spatial reference systems

potential sources of spatial data and datasets

spatial data formats

spatial data query and selection methods

common metadata fields relating to accuracy, currency, extent, availability and precision requirements

methods for assessing the availability and suitability of spatial data

range of basic spatial data capture methodologies

requirements to comply with data licence agreements, ownership and copyright.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

computer with software appropriate for spatial data manipulation and set-out

printer

organisational procedures relating to data privacy, copyright and licensing.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI4025 Collect spatial data using GNSS

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS4025 Collect spatial data using GNSS.

Application

This unit specifies the skills and knowledge required to collect spatial data using global navigation satellite system (GNSS) equipment for surveying purposes. It includes setting up and operating GNSS equipment to achieve the required accuracy and validating data to identify errors.

This unit is suitable for entry-level technicians who use a broad range of cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine and non-routine activities and provide and transmit solutions to a variety of predictable and sometimes unpredictable problems.

Surveying and spatial information skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare for spatial data collection.	1.1	Review task requirements and plan for spatial data collection in consultation with appropriate persons.
1.2	Select and check GNSS equipment according to task requirements.
1.3	Determine conditions for obtaining optimum GNSS positions and apply basic methods to improve accuracy of GNSS point positioning.
1.4	Comply with organisational and legislative requirements for identifying hazards and working safely.
2	Use GNSS equipment to collect data.	2.1	Set up and operate GNSS equipment according to organisational and task requirements.
2.2	Set required datum and map projection and other parameters in equipment.
2.3	Use GNSS software to communicate with GNSS receivers.
2.4	Collect, validate and record point positional data and attributes according to task.
2.5	View collected positional data spatially and view collected attributes non-spatially.
2.6	Recognise and address possible anomalies in collected data.
3	Finalise spatial data collection.	3.1	Verify accuracy of a sample of collected points by recollecting points or other suitable method.
3.2	Gather additional data where required for task requirements.
3.3	Download collected data in suitable format for task requirements.
3.4	Process, report and document complete data according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS4025 Collect spatial data using GNSS.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI4025 Collect spatial data using GNSS

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS4025 Collect spatial data using GNSS.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by collecting spatial data using global navigation satellite system (GNSS) equipment for two different surveying projects.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

purpose and function of GNSS equipment

different GNSS techniques

typical accuracies obtainable with GNSS equipment

factors that affect accuracy of data collection by GNSS equipment

methods for checking accuracy of data collected

surveying calculations relating to distances and coordinates

spatial data querying techniques using Structured Query Language (SQL) commands

purpose of and methods for setting designated datum and map projection

spatial data:

features and their attributes

2D and 3D position.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

GNSS equipment and associated software

task specifications and plans

organisational procedures relating to work health and safety (WHS).

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI4026 Digitally enhance and process image data

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS4026 Digitally enhance and process image data.

Application

This unit specifies the skills and knowledge required to extract information from original digital data before processing using remote sensing/geographic information system (GIS) software to manipulate, enhance, classify and process data. The image data can be multispectral or from aircraft, unmanned aerial vehicles or satellites.

This unit is suitable for entry-level technicians who use a broad range of cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine and non-routine activities and provide and transmit solutions to a variety of predictable and sometimes unpredictable problems.

Surveying and spatial information skills are applied in a range of industry contexts including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Identify image data.	1.1	Analyse project specifications to determine study area and image data requirements for task in consultation with appropriate persons.
1.2	Identify potential sources of image data to meet task requirements.
1.3	Identify constraints of different types and formats of image data in relation to task requirements.
2	Process and analyse image data.	2.1	Access image data and open in software.
2.2	Interpret graphical and technical information, including landscape features within digital images.
2.3	Enhance visual display to analyse image features.
2.4	Classify image data and interpret results to achieve task requirements.
2.5	Check results for accuracy and resolve identified problems.
3	Present and document results.	3.1	Present results of analysis in map, table or graph form.
3.2	Document results of analysis to meet task and organisational requirements.
3.3	Comply with health and safety requirements when using screen-based equipment and completing records and documentation.
3.4	Comply with legislative and organisational requirements relating to data privacy, copyright and licensing.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS4026 Digitally enhance and process image data.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=7e15fa6a-68b8-4097-b099-030a5569b1ad

Assessment Requirements for CPPSSI4026 Digitally enhance and process image data

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS4026 Digitally enhance and process image data.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by using remote sensing or geographic information system (GIS) applications to digitally enhance, process and classify image data for two projects:

one project with a built environment focus

and

one project with a natural environment focus.

Images may include:

digital aerial photographs

digital terrestrial images

images from an unmanned aerial vehicle (UAV)

satellite images.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

sources of image data

basic properties and characteristics of image data used in spatial applications

image classification techniques used in remote sensing, including unsupervised classification algorithms

spectral properties of images and key features of spectral signatures

techniques for enhancing image display, including contrast stretches and common band combinations

organisational guidelines relating to equipment use, work health and safety (WHS), and accessing and formatting image data and copyright.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

computer and software with image enhancement functionality

organisational policies and procedures relating to:

WHS

data privacy, copyright and licensing.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=7e15fa6a-68b8-4097-b099-030a5569b1ad

CPPSSI4030 Operate surveying equipment

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS4030 Operate surveying equipment.

Application

This unit specifies the skills and knowledge required to use a range of surveying equipment for data capture or spatial data set-out. It includes selecting, setting up and operating surveying equipment to perform basic measurements, and recording and calculating horizontal and vertical information. It also includes validating and checking data accuracy and performing basic data reductions and manipulation using software.

This unit is suitable for entry-level technicians who use a broad range of cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine and non-routine activities and provide and transmit solutions to a variety of predictable and sometimes unpredictable problems.

Surveying and spatial information skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan surveying tasks.	1.1	Identify and clarify task requirements with appropriate persons.
1.2	Interpret technical and diagrammatic information in task specifications and designs.
1.3	Review design information to identify components to be measured in consultation with appropriate persons.
1.4	Select and check surveying equipment to meet task requirements and report problems according to manufacturer and organisational requirements.
1.5	Identify hazards associated with task, implement control measures to manage risks and report problems according to organisational requirements.
2	Execute surveying tasks.	2.1	Set up and adjust equipment required to measure identified survey components according to standard operating procedures.
2.2	Operate equipment and software to manipulate basic spatial data.
2.3	Cooperate with on-site personnel according to task requirements.
2.4	Comply with organisational, legislative and manufacturer requirements for working safely.
3	Calculate surveying data.	3.1	Reduce and manipulate measured surveying data for comparison with design to meet task and organisational requirements.
3.2	Confirm that measurements and computations meet industry-accepted standards for accuracy.
3.3	Check data against task requirements and identify and resolve errors in consultation with appropriate persons.
3.4	Validate and record clear and accurate measurements, computations and field checks according to industry-accepted standards and organisational requirements.
4	Finalise surveying tasks.	4.1	Finalise surveying activities and process data according to task and organisational requirements.
4.2	Record and document measurements and data according to organisational requirements.
4.3	Pack up and store equipment according to manufacturer specifications and organisational requirements.
4.4	Report any identified faults and problems with equipment.
4.5	Complete documentation and store data according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS4030 Operate surveying equipment.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI4030 Operate surveying equipment

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS4030 Operate surveying equipment.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit for two different surveying tasks.

In completing the surveying tasks the candidate must operate a total station and an automatic, digital or laser level as well as one other item of surveying equipment for spatial data capture or data set-out from the following:

real-time kinematic (RTK) equipment/global navigation satellite system (GNSS)

terrestrial laser scanner

unmanned aerial vehicle (UAV).

The candidate must use two of the following while capturing or setting out surveying data for each of the above surveying tasks:

compass

data-recording equipment

digital or hard-copy map or image

distance-measuring wheel

hand-held laser measuring device

measuring tape

prism with prism pole

levelling staff

retro targets.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

types, functions and limitations of surveying equipment

methods for setting up, levelling, checking calibration and using the surveying equipment

techniques to solve basic problems relating to height, dimension, direction and position

key features of geographic and projected spatial reference systems

key features of the Australian Height Datum

acquisition methods for surveying data

attributes associated with a spatial dataset

methods for downloading spatial data collected using the surveying equipment

accepted organisational standards for recording metadata

use of personal protective equipment (PPE)

relevant safe work method statements (SWMS) and job safety analyses (JSA).

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

equipment

equipment operating manuals

standard operating procedures and documentation relating to work tasks.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI4031 Perform surveying computations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS4031 Perform surveying computations.

Application

This unit specifies the skills and knowledge required to perform surveying computations used in surveying and spatial information services. Computations involve simple and complex figures with regular and irregular sides, and computations for traverses, angles, bearings, distances, heights, coordinates, perimeters and areas. Computations also include those for simple horizontal curves and horizontal set-out data for curves. Specialised hand-held devices and software applications are routinely used.

This unit is suitable for entry-level technicians who use a broad range of cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine and non-routine activities and provide and transmit solutions to a variety of predictable and sometimes unpredictable problems.

Surveying and spatial information skills are applied in a range of industry contexts including town planning, civil construction, mining, engineering, health, agriculture and defence.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare for surveying computations.	1.1	Identify computational requirements for surveying tasks.
1.2	Interpret computational data provided in diagrammatic form.
1.3	Identify computational methods according to industry and organisational procedures.
1.4	Select functions appropriate for computational task requirements on device being used.
2	Execute computation tasks.	2.1	Apply the principles of algebra, geometry and trigonometry to plane geometry and figures with regular and irregular sides.
2.2	Perform computations on coordinates of a simple closed traverse using computational equipment and compute missing elements and coordinates.
2.3	Reduce and perform adjustments to traverse information according to industry-accepted standards and task requirements.
2.4	Perform computations on all elements of simple circular curves and solve missing elements according to task requirements.
3	Finalise computation tasks.	3.1	Systematically and legibly lay out computations according to organisational requirements and industry-accepted methods.
3.2	Apply checking procedures to identify computation errors and to verify the accuracy of results.
3.3	Record computations and results using industry-accepted templates and formats.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS4031 Perform surveying computations.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI4031 Perform surveying computations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS4031 Perform surveying computations.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by accurately performing and checking the following computations:

two calculations of areas from bearings and distances or coordinates

two calculations of angles, distances, perimeters and areas for simple figures and two for complex figures

two calculations of surveying data required to set out structures in relation to curves and lines

two resection calculations

two intersection calculations

two traverse calculations including:

coordinates (easting and northing)

linear misclose and accuracy ratio

compass/Bowditch adjustment and area calculation.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

common computational terms and methods used in surveying

types of traverse

methods for checking accuracy of computations to identify errors and solve problems

methods for computing basic traverse data

optimum geometry for resection and intersection observations

sources of error when carrying out resection and intersection observations

organisational procedures for completing surveying records and documentation.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

scientific or programmable calculator.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI4032 Plan and conduct field surveying operations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is not equivalent to: CPPSIS4027 Organise surveying field services, and CPPSIS4032 Conduct field surveying operations. However, it is equivalent to CPPSIS4027 Organise surveying field services AND CPPSIS4032 Conduct field surveying operations.

Application

This unit specifies the skills and knowledge required to organise and conduct field surveying operations. It includes planning and preparing equipment and supplies to meet task and work health and safety requirements for field surveying operations. The unit also includes completing surveying operations in the field and cleaning, checking, maintaining and storing equipment after the field work is completed.

This unit is suitable for entry-level technicians who use a broad range of cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine and non-routine activities and provide and transmit solutions to a variety of predictable and sometimes unpredictable problems.

Surveying and spatial information skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan field surveying operation.	1.1	Identify field surveying objectives, principal work activities and site location in consultation with appropriate persons.
1.2	Analyse plans and other relevant information to determine the location of services and site references.
1.3	Determine spatial data specifications, required resources, constraints, and WHS requirements.
1.4	Identify hazards, assess risks and integrate risk control measures into field services plan according to organisational requirements.
1.5	Develop a job schedule with allocated tasks and timeframes.
1.6	Plan logistics according to location, duration and size of field trip and resupply requirements.
1.7	Plan contingency procedures in case of unforeseen events according to organisational requirements.
1.8	Prepare equipment and vehicles and load and secure supplies according to organisational requirements.
1.9	Prepare and allocate safety equipment, including personal protective equipment (PPE) for field work.
2	Carry out field surveying activities.	2.1	Locate, prepare and maintain surveying field site according to task and organisational requirements.
2.2	Conduct surveying activities to meet objectives, timeframes and WHS requirements, and to minimise environmental impact.
2.3	Determine and record feature positions in two distinct systems, analogue and digital.
2.4	Monitor surveying activities against planned schedules and objectives.
3	Finalise field surveying operation.	3.1	Restore site as near as practicable to original condition and dispose of waste according to organisational requirements.
3.2	Clean and store tools and equipment in a secure location according to organisational requirements.
3.3	Check equipment, report problems and organise any necessary repairs according to organisational requirements.
3.4	Complete documentation and check against job specifications.
3.5	Report job completion to appropriate persons according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

This version first released with CPP Property Services Training Package Release 11.0.

Supersedes and is not equivalent to:

CPPSIS4027 Organise surveying field services, and

CPPSIS4032 Conduct field surveying operations.

However, it is equivalent to CPPSIS4027 Organise surveying field services AND CPPSIS4032 Conduct field surveying operations.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI4032 Plan and conduct field surveying operations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is not equivalent to: CPPSIS4027 Organise surveying field services, and CPPSIS4032 Conduct field surveying operations. However, it is equivalent to CPPSIS4027 Organise surveying field services AND CPPSIS4032 Conduct field surveying operations.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by:

planning two field surveying operations, one of which must be in a remote or isolated area

carrying out field surveying tasks for one of the above planned operations.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

planning and organising techniques and their application to field surveying work

use of maps, photographs and other available data for planning activities

types and uses of surveying equipment

hazards, risks and risk control measures for field operations

contingency procedures in the event of unforeseen events according to organisational requirements

emergency communication procedures, including use of distress beacons

emergency equipment and procedures, including when working in remote and isolated areas

procedures for minimising the impact on the environment from field work activities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

communications equipment appropriate to field site location

emergency and personal protective equipment (PPE) appropriate to the operation

relevant equipment and instruments for field survey

organisational procedures and documentation relating to work health and safety (WHS).

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI4034 Maintain spatial data

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS4034 Maintain spatial data.

Application

This unit specifies the skills and knowledge required to implement a full cycle of spatial data maintenance, including updating, backup, recovery and archiving. It includes editing and integrating existing and new spatial data, and problem-solving to test and validate data currency and retrieval and backup systems. The unit also includes the use of computers and software to display and manipulate data and create metadata.

This unit is suitable for entry-level technicians who use a broad range of cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine and non-routine activities and provide and transmit solutions to a variety of predictable and sometimes unpredictable problems.

Surveying and spatial information skills are applied in a range of industry contexts including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Confirm reliability of spatial data.	1.1	Clarify task requirements with appropriate persons.
1.2	Comply with administrative and legislative requirements for storing and retrieving spatial data, including data privacy and copyright.
1.3	Apply safe work procedures for working with screen-based equipment.
1.4	Access and check spatial data to confirm data version, currency and relevance.
1.5	Check and convert spatial data to confirm it is compatible, and in acceptable format for task requirements.
1.6	Use entities and attributes to display spatial information to check and confirm reliability while maintaining integrity and consistency of data.
2	Edit and update spatial data.	2.1	Edit, prepare and integrate existing and new data according to task requirements.
2.2	Test and validate spatial dataset to confirm integrity and quality.
2.3	Update and replace documentation according to organisational requirements.
2.4	Update documentation and metadata according to organisational requirements.
3	Carry out data backup and recovery.	3.1	Implement data backup schedule and confirm data can be retrieved in contingency situations according to organisational requirements.
3.2	Restore from system backup to resolve problems in consultation with appropriate persons.
4	Archive data.	4.1	Test and check spatial dataset to be archived for completeness and manipulate where necessary.
4.2	Store archived spatial data in a secure location and record details according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS4034 Maintain spatial data.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI4034 Maintain spatial data

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS4034 Maintain spatial data.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by implementing the full cycle of spatial data maintenance for two different projects. For each project, the candidate must:

update, backup, recover and archive data

display vector and raster datasets

edit and manipulate a range of spatial data types, including points, lines, polygons and text.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

administrative and legislative requirements for accessing, storing, retrieving and archiving spatial data, including data privacy and copyright

methods for validating test results to identify systematic distortions

techniques for browsing and querying spatial data

graphical and technical information from maps and imagery

key features of spatial reference systems

types of spatial data formats

types of storage media for a range of spatial data

metadata fields relating to accuracy, currency, extent and availability.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

data storage media

computer with software appropriate for spatial data management and retrieval

printer

organisational policies and procedures relating to:

work health and safety (WHS)

data privacy and copyright.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI4035 Apply GIS software to spatial problems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS4035 Apply GIS software to solve spatial data problems.

Application

This unit specifies the skills and knowledge required to use geographic information system (GIS) software applications to show spatial patterns and relationships for identified issues. It includes integrating various sources of spatial information using spatial overlay techniques and analysis of data.

The unit also includes using univariate statistics to explore datasets, and spatial and attribute queries to generate results and reports.

This unit is suitable for entry-level technicians who use a broad range of cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine and non-routine activities and provide and transmit solutions to a variety of predictable and sometimes unpredictable problems.

Surveying and spatial information skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare for spatial analysis.	1.1	Clarify task requirements to address the issue under consideration with appropriate persons.
1.2	Apply appropriate work practices for safe screen-based work.
1.3	Access, interpret and manipulate spatial datasets to confirm they are in acceptable format to meet task requirements.
1.4	Identify and resolve routine spatial data problems or irregularities with geometry and attributes and resolve with appropriate persons.
1.5	Use spatial and attribute queries to select features from vector and aspatial text databases.
1.6	Determine accuracy of query results on vector and raster datasets by cross-referencing in tabular and cartographic view.
1.7	Generate and use univariate statistics to explore the dataset.
2	Undertake spatial analysis.	2.1	Manipulate existing data and integrate new data according to task requirements.
2.2	Use vector and raster geoprocessing techniques to generate results relating to spatial task.
2.3	Check that outputs of analysis are correct and applicable.
3	Produce reports.	3.1	Compile information on the limitations and assumptions of the datasets and the geoprocessing techniques used according to task and organisational requirements.
3.2	Present summary statistics and results using tabular, cartographic and graphic methods according to task requirements.
3.3	Incorporate results for all sources into reports according to organisational requirements.
3.4	Comply with legislative and ethical requirements for producing reports based on spatial data analysis.
4	Finalise data analysis.	4.1	Check output spatial data for completeness and manipulate where necessary according to organisational requirements.
4.2	Create metadata according to organisational requirements.
4.3	Store spatial data in a secure location and record details according to organisational requirements.
4.4	Comply with organisational requirements for documentation and storage relating to audit trails, naming standards, templates and version control.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS4035 Apply GIS software to solve spatial data problems.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI4035 Apply GIS software to spatial problems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS4035 Apply GIS software to solve spatial data problems.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by using geographic information system (GIS) software applications to integrate data and show spatial patterns and relationships for identified issues for two different projects.

The candidate must manage and manipulate the following, presenting the results accurately and meaningfully using maps, tables and graphs:

thematic and continuous raster datasets

aerial and satellite imagery

point, line and polygon vector datasets

aspatial text datasets.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

key features of spatial reference systems

metadata fields relating to accuracy, currency, extent, availability and datasets

legislative requirements for accessing, manipulating, reporting and archiving spatial data, including data privacy, copyright and licensing

querying and browsing techniques for obtaining information from datasets

calculation and interpretation of univariate statistics:

average, median and mode

maximum and minimum

range

standard deviation

variance

graphical methods for representing distributions

vector and raster data models

raster geoprocessing techniques:

reclassifying

resampling

combining raster datasets

extracting from raster datasets

vector geoprocessing techniques:

buffer

clip

dissolve

intersect

merge

union

erase

reproject

file formats for map production

spatial data storage technology.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

computer with access to GIS software applications

printer and other hardware necessary for work tasks.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI4036 Operate spatial software applications

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS4036 Operate spatial software applications.

Application

This unit specifies the skills and knowledge required to operate spatial software applications to produce, name and store spatial documents. Spatial documents include documents that contain geographic content such as a map, plan, spreadsheet, graph, diagram. The unit includes planning work tasks and selecting and using suitable software and equipment to present, calculate and check spatial information.

This unit is suitable for entry-level technicians who use a broad range of cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine and non-routine activities and provide and transmit solutions to a variety of predictable and sometimes unpredictable problems.

Surveying and spatial information skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan spatial operation.	1.1	Identify and review task objectives, audience and presentation requirements in consultation with appropriate persons.
1.2	Select appropriate software application, equipment and resources to meet spatial task objectives and organisational requirements.
1.3	Set up and check software to ensure correct operation and functionality.
2	Carry out spatial operation.	2.1	Operate tools and features of software application to produce spatial documents according to task requirements.
2.2	Undertake computations using basic formulas and functions in software.
2.3	Use technical functions and tools to edit, format and complete documents according to task requirements.
2.4	Implement quality controls to verify accuracy of document content according to task requirements.
2.5	Identify and resolve problems with spatial data and documents.
3	Finalise spatial operation.	3.1	Design spatial document presentation and layout.
3.2	Name and store spatial documents in directories and folders according to organisational requirements.
3.3	Check and finalise spatial documents according to task requirements.
3.4	Complete and record documentation according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS4036 Operate spatial software applications.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI4036 Operate spatial software applications

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS4036 Operate spatial software applications.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by planning and producing two spatial documents. Each spatial document must use two different types of spatial software applications.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

types of spatial documents

types of spatial software applications and their features, tools and functions

format conventions for spatial documents

data privacy, copyright and/or licensing relating to spatial documents.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

computer and software

organisational policies and procedures relating to:

work health and safety (WHS)

data privacy, copyright and/or licensing.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI4037 Produce computer-aided drawings

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS4037 Produce computer-aided drawings.

Application

This unit specifies the skills and knowledge required to use appropriate software program functions and features to produce drawings for spatial tasks. It includes analysing task or design specifications, and client needs and setting up software applications. The unit also includes the use of software functions and features to prepare computer-aided spatial drawings in soft and hard copy.

This unit is suitable for entry-level technicians who use a broad range of cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine and non-routine activities and provide and transmit solutions to a variety of predictable and sometimes unpredictable problems.

Surveying and spatial information skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Determine drawing requirements.	1.1	Analyse design specifications and clarify client needs to determine drawing requirements and presentation standard.
1.2	Select, set up and check software according to task specifications.
2	Gather data for drawing task.	2.1	Interpret measurements and dimensions required for drawing.
2.2	Determine accuracy and tolerances to be applied to the drawing.
2.3	Import data from other software applications to meet task requirements.
3	Produce spatial drawings.	3.1	Comply with industry-accepted drawing conventions and formats to create spatial data drawings.
3.2	Use software functions and features to prepare and label drawing.
3.3	Review preliminary drawings against task specifications and industry-accepted standards
3.4	Check and validate drawing integrity to ensure precision, accuracy and quality.
3.5	Adjust drawings to meet task specifications and disseminate final drawings to appropriate persons.
3.6	Store data files according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS4037 Produce computer-aided drawings.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI4037 Produce computer-aided drawings

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS4037 Produce computer-aided drawings.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by selecting and using appropriate software and a range of software program functions and features to produce computer-aided spatial drawings for two different spatial tasks.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

types of computer-aided design software

software functions and features:

arcs

dimensions

drawing features, such as polylines and texts

drawing functions

edit functions

isometrics and perspectives

methods for drawing lines

plotting and printing

using attributes to make a report

view displays

working with layers

three-dimensional (3-D) techniques, including displaying 3-D views

two-dimensional (2-D) coordinate plotting

display principles:

colour

composition

font type

legends

media

scale

size

text and line style

title block design and content

drawing conventions and formats in relation to the surveying and spatial information services industry

methods for validating drawings to identify errors

spatial data storage technology.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

computer, including appropriate drawing software and software appropriate for accessing and storing spatial data

hardware, including printer and peripherals

organisational policies and procedures relating to work health and safety (WHS).

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI4038 Prepare and present GIS data

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS4038 Prepare and present GIS data.

Application

This unit specifies the skills and knowledge required to prepare and present a range of geographic information system (GIS) data using various media. It includes translating client requirements into appropriate data formats and design and layout. The unit also includes gathering feedback as the basis for implementing quality improvements.

This unit is suitable for entry-level technicians who use a broad range of cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine and non-routine activities and provide and transmit solutions to a variety of predictable and sometimes unpredictable problems.

Surveying and spatial information skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan for GIS data presentation.	1.1	Identify intended use of output and presentation requirements in consultation with appropriate persons.
1.2	Assess format, content and extent of data against task and organisational requirements.
1.3	Access and compile spatial datasets from appropriate sources to meet presentation specifications.
1.4	Comply with administrative and legislative requirements for accessing and displaying spatial data, including data privacy, copyright and licensing.
1.5	Comply with organisational requirements for WHS when using screen-based equipment.
2	Prepare GIS data for presentation.	2.1	Interpret metadata statements for compliance with licensing.
2.2	Query spatial data and select data for display to meet presentation requirements.
2.3	Check formatted data and resolve problems of data compatibility and quality according to display specifications.
2.4	Identify display file format to meet task specifications.
3	Finalise GIS data presentation.	3.1	Present spatial data according to task, client requirements and organisational requirements.
3.2	Obtain feedback on display from appropriate persons.
3.3	Analyse feedback to identify improvements and adjust display to meet task and organisational requirements.
3.4	Document improvements applied to presentation design.
3.5	Complete documentation in accordance with organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS4038 Prepare and present GIS data.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI4038 Prepare and present GIS data

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS4038 Prepare and present GIS data.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by preparing and presenting geographic information system (GIS) data for two different projects.

Each project must incorporate:

the built or natural environment

two different data sets

both vector and raster data

map with standard symbology, presentation and metadata.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

administrative and legislative requirements for accessing and presenting digital and hard copy GIS data, including data privacy, copyright and licensing

sources of GIS data

GIS data file formats

Australia New Zealand Land Information Council (ANZLIC) metadata fields relating to accuracy, currency, extent, availability and datasets

components of map design principles

organisational requirements for preparing and displaying GIS data.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

computer and suitable software

high resolution hardware, including plotter or printer and computer screen.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI4039 Design and produce maps

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS4039 Design and produce maps.

Application

This unit specifies the skills and knowledge required to apply cartographic principles and conventions to design and produce maps. It includes interpreting specifications and information for map design and layout to produce a map that includes elements, features and spatial reference systems which meet client needs. The unit also includes using geographic information system (GIS) software.

This unit is suitable for entry-level technicians who use a broad range of cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine and non-routine activities and provide and transmit solutions to a variety of predictable and sometimes unpredictable problems.

Surveying and spatial information skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan map design.	1.1	Clarify task requirements, map type and purpose in consultation with appropriate persons.
1.2	Research and source required datasets and assess for suitability to meet task requirements.
1.3	Plan geoprocessing workflow for the task.
1.4	Design the map layout and identify cartographic principles, conventions and standards to be applied according to the task and organisational guidelines.
1.5	Comply with legislative requirements for accessing and displaying spatial data, including data privacy and copyright.
1.6	Comply with WHS requirements when working on screen-based equipment.
2	Process data and prepare map.	2.1	Access and incorporate vector and raster spatial data from a range of sources to meet the task requirements.
2.2	Carry out geoprocessing on datasets to produce data for map content.
2.3	Apply cartographic design principles to symbolise data according to task requirements.
2.4	Produce precise and accurate map.
3	Finalise process.	3.1	Perform self-evaluation of the map and assess compliance of map layout with task and organisational requirements.
3.2	Finalise map and complete hard copy or digital output according to task requirements.
3.3	Complete documentation according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS4039 Design and produce maps.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI4039 Design and produce maps

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS4039 Design and produce maps.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by using geographic information system (GIS) software to design and produce two different types of maps for use in surveying and spatial information services applications.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

map types, purpose, characteristics and common scales:

cadastral map

general reference map

infographic map

special purpose map

thematic map

topographic map

cartographic design principles:

classifying spatial data

coordinate reference systems and map projections

scale, compilation and generalisation

symbolisation

labelling and text

ethics and integrity

cartographic ethics

main types of geoprocessing functions in GIS software.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

computer, printer and required mapping software

organisational policies and procedures relating to:

work health and safety (WHS)

data privacy, copyright and licensing.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI4040 Collect spatial data using a total station

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS4040 Collect spatial data using terrestrial technologies.

Application

This unit specifies the skills and knowledge required to collect spatial data using a total station. It includes identifying control marks, equipment set-up and operation as well as data validation, correction and adjustments using industry-accepted methods to achieve required accuracy range.

This unit is suitable for entry-level technicians who use a broad range of cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine and non-routine activities and provide and transmit solutions to a variety of predictable and sometimes unpredictable problems.

Surveying and spatial information skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare for spatial data collection.	1.1	Review project specifications, information and control marks and plan surveying tasks in consultation with appropriate persons.
1.2	Check site conditions to identify factors that could impact on operation of equipment.
1.3	Identify optimum equipment positions to improve accuracy and precision of measurements.
1.4	Comply with legislative and organisational requirements for workplace safety.
2	Operate total station.	2.1	Set up and check equipment according to manufacturer specifications.
2.2	Interpret equipment software menus and configurations and collect required spatial data and related attributes.
2.3	Measure identified survey components and reduce data according to job specifications.
2.4	Perform surveying calculations relating to height, distances, angles, bearings and coordinates
2.5	Measure and calculate basic spatial data based on control marks with known coordinates heights.
2.6	Validate and record legible measurements and computations according to job specifications and data collection plan.
3	Finalise spatial data collection.	3.1	Check and validate accuracy of spatial data by applying industry-accepted standards and procedures.
3.2	Take additional measurements where required and make adjustments to data to correct errors.
3.3	Download data and complete project documentation according to organisational requirements.
3.4	Store and file data in accordance with organisational and legislative requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS4040 Collect spatial data using terrestrial technologies.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI4040 Collect spatial data using a total station

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS4040 Collect spatial data using terrestrial technologies.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by collecting spatial data using a total station for two different tasks selected from:

a minimum of five 3D traverse legs

resections to a minimum of four control points

spot level and detail surveys over a minimum of 500 m2 area

pick up building outlines using reflectorless radiations.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

methods for setting up, levelling and adjusting equipment

types, functions and accuracies of total stations used in surveying

methods for calculating spatial data and verifying its accuracy

mathematical concepts relating to algebra, trigonometry and geometry and their use in calculating basic spatial measurements

methods for downloading data collected using terrestrial technologies

formats and documentation used for recording spatial data collected using total stations.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

total station

job specifications and plans

organisational policies and procedures relating to:

work health and safety (WHS)

recording and storing spatial data.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI4041 Set out site and building works

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS4041 Set out site and building works.

Application

This unit specifies the skills and knowledge required to set out spatial data for building or site works using surveying methods and equipment. It includes using horizontal and vertical control techniques to set out marks and lines to define the position and level of design points on site. The unit also includes interpreting plans and specifications in order to conduct measurements and calculations to establish building elements of the correct size, in the correct plan position and at the correct reduced level.

This unit is suitable for entry-level technicians who use a broad range of cognitive, technical and communication skills to select and apply a range of methods, tools, materials and information to complete routine and non-routine activities and provide and transmit solutions to a variety of predictable and sometimes unpredictable problems.

Surveying and spatial information skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare for set-out tasks.	1.1	Access and interpret relevant plans and specifications to identify set-out requirements.
1.2	Check plans, maps, specifications and control marks to determine set-out activities required and plan work in consultation with appropriate persons.
1.3	Select and prepare equipment according to set-out requirements, and manufacturer instructions.
1.4	Export spatial data file in format for upload into field total station.
1.5	Comply with legislative and organisational safe work requirements for undertaking the project.
2	Use control techniques for set-out.	2.1	Locate horizontal and vertical control points throughout work area and set out coordinates according to plans and specifications.
2.2	Set out and check design points to ensure correct tolerances according to specifications.
2.3	Use control points and check accuracy according to plans and specifications.
2.4	Use surveying pegs to mark set-out features’ positions and/or offset on site.
2.5	Establish vertical control point by placing a height mark on site to be used by the contractor according to plans and specifications.
2.6	Use independent field checking procedures to confirm positions of marks placed meet industry-accepted tolerances for accuracy.
2.7	Reduce measured surveying data and conduct calculations according to industry-accepted standards and organisational requirements.
2.8	Calculate offset mark locations in relation to design structures and points using computer-based software.
3	Finalise set-out tasks.	3.1	Check and validate accuracy of measurements for size, plan position and reduced level of set-out, according to plans and specifications.
3.2	Identify, address and report discrepancies between specifications and actual activities according to organisational requirements.
3.3	Complete field notes, set-out report and sketch to industry standards and organisational requirements.
3.4	Store and file data in accordance with organisational and legislative requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS4041 Set out site and building works.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI4041 Set out site and building works

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS4041 Set out site and building works.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by setting out spatial data for site or building works using a total station for two different projects selected from:

boundary set-out

building set-out

road set-out

pipeline set-out

earthworks set-out

construction set-out.

Each set-out survey must have a minimum of six marks calculated, placed and checked.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

mathematical concepts relating to algebra, trigonometry and geometry and their use in calculating spatial measurements

drawing conventions and representations in construction plans

methods for:

calculating surveying data and verifying its accuracy using primary and secondary control

calculating height, distances, angles and coordinates

establishing a control network that meets specified tolerances

setting up, levelling and adjusting equipment used to set out spatial data

recording spatial data relating to set-out

reference and coordinate systems for surveying data, including Australian Height Datum and Map Grid of Australia

types of pegs and markers used during set-out

instrument-based methods for:

optimal placement of pegs and markers on the site

horizontal and vertical control techniques.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

total station

scientific programmable calculator or software application that includes surveying calculations

job specifications, maps and plans

organisational policies and procedures relating to:

work health and safety (WHS)

setting up and using surveying equipment

spatial data collection.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI5031 Develop a spatial data collection plan

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5031 Plan spatial data collection.

Application

This unit specifies the skills and knowledge required to develop and document a spatial data collection plan that meets client specifications. It includes analysing project specifications and client instructions to evaluate and determine appropriate data acquisition and collection options. It also includes assessing the technical, financial, legal and resource implications of the project in order to select the preferred collection options.

This unit is suitable for skilled surveying technicians and skilled spatial information system (SIS) technicians who use a broad range of cognitive, technical and communication skills to select and apply methods and technologies to analyse information and provide solutions to sometimes complex surveying/spatial information problems.

The unit supports those who work in a surveying or spatial information services team in areas such town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Scope spatial data acquisition.	1.1	Clarify client instructions and analyse project specifications according to organisational requirements.
1.2	Identify and record data acquisition requirements and constraints in consultation with appropriate persons and according to project requirements.
1.3	Conduct research to identify appropriate sources of spatial data.
1.4	Interpret and apply obligations detailed in contracts, agreements, memorandums of understanding and licences.
2	Evaluate collection options.	2.1	Review the technical, financial, legal and resource implications of available collection options to confirm they meet project specifications.
2.2	Select a preferred spatial data collection method for inclusion in the plan based on evaluation of available options.
2.3	Document the evaluation process according to organisational requirements.
3	Develop collection plan.	3.1	Gather information on spatial data collection specifications, deliverables, constraints and principal work activities and document in a plan.
3.2	Incorporate identified risks, risk control measures, contingencies and resources, as well as technology and techniques to be used to collect spatial data plan.
3.3	Apply contingency measures and risk management strategies to the planning process.
3.4	Specify in the plan industry-accepted methods to verify the validity and integrity of required spatial data.
3.5	Finalise and communicate plan to appropriate persons according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS5031 Plan spatial data collection.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI5031 Develop a spatial data collection plan

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5031 Plan spatial data collection.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by developing and documenting a spatial data collection plan that meets client specifications for two different projects.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

key features of spatial reference systems

methods for assessing and validating spatial datasets and dataset sources

technical descriptions of spatial data and their qualifiers

spatial data capture methodologies

spatial data formats and structures

industry-accepted methods for assessing validity and integrity of spatial data

principles of risk management relating to collecting spatial data

purpose and use of metadata:

availability

conditions of use

coordinate system

currency

custodian

data accuracy

data description

date of acquisition

licence

quality

source

spatial data acquisition methodologies

version control

legislative requirements for accessing, storing, retrieving and archiving digital and hard copy spatial data, including data privacy, copyright and licensing.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

computer with appropriate software

organisational procedures relating to data privacy, copyright and licensing.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI5032 Capture new spatial data

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5032 Capture new spatial data.

Application

This unit specifies the skills and knowledge required to capture new spatial data to meet client specifications using a variety of data capture methodologies. It includes setting up and using specialist equipment and technologies to capture and manipulate spatial data including attributes, topological features and metadata and checking and validating the integrity and accuracy of results.

This unit is suitable for skilled surveying technicians and skilled spatial information system (SIS) technicians who use a broad range of cognitive, technical and communication skills to select and apply methods and technologies to analyse information and provide solutions to sometimes complex surveying/spatial information problems.

Surveying and spatial information skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare for data collection.	1.1	Review project and client specifications and schedule key activities and timelines according to organisational requirements.
1.2	Review and comply with administrative and legislative requirements for data collection according to organisational requirements.
1.3	Select equipment and technologies required to capture spatial data according to project specifications.
1.4	Implement safe work practices when operating equipment and collecting data according to organisational requirements.
2	Gather spatial data.	2.1	Set up and operate equipment and technologies according to manufacturer specifications.
2.2	Collect data and attributes and relate data to a reference system according to project specifications.
2.3	Manage and manipulate spatial data, including attributes and topological structures, using relevant technologies.
2.4	Apply industry-accepted methods for assessing the validity and integrity of spatial data.
2.5	Identify, record and report discrepancies between specifications and collected data.
2.6	Document metadata according to industry-accepted standards and organisational requirements.
3	Finalise collection process.	3.1	Record data correctly and complete documentation according to project specifications and organisational requirements.
3.2	Check and validate data integrity and accuracy according to project specifications.
3.3	Store data and documentation according to organisational and licensing requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS5032 Capture new spatial data.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI5032 Capture new spatial data

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5032 Capture new spatial data.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by capturing new spatial data that accurately and precisely collects and records spatial data that meets client specifications for two different projects. Each project must:

use two of the following pieces of equipment:

data logger or other mobile computing device

global navigation satellite system (GNSS)

laser scanner

digital level

sonar

total station

unmanned aerial vehicle (UAV)

use two of the following data capture methodologies:

conversion or translation from existing information, including hard copy or digital

data logging, including GNSS

photogrammetry

remote sensing

laser scanning

sonar

tacheometry.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

purpose and uses of data capture technologies and equipment

methods for validating the integrity of spatial data

methods for manipulating spatial data using software

legislative requirements for accessing and storing spatial data, including data privacy, copyright and licensing.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

computer with software appropriate for spatial data management

organisational procedures relating to data privacy, copyright and licensing.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI5035 Create spatial data

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is not equivalent to CPPSIS5035 Obtain and validate spatial data.

Application

This unit specifies the skills and knowledge required to validate spatial data and create a metadata statement. It includes evaluating project requirements and determining appropriate quality checks for the data. The unit also includes applying industry-accepted methodologies to assess the validity and integrity of data.

This unit is suitable for skilled surveying technicians and skilled spatial information system (SIS) technicians who use a broad range of cognitive, technical and communication skills to select and apply methods and technologies to analyse information and provide solutions to sometimes complex surveying/spatial information problems.

Surveying and spatial information skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to create spatial data.	1.1	Confirm project requirements in consultation with appropriate person.
1.2	Determine acceptance levels of data quality required for project in consultation with appropriate person.
1.3	Select data creation methods and resources including source data to meet project requirements.
1.4	Select data validation methods to meet project requirements.
1.5	Comply with legislative requirements, including data privacy, copyright and licensing while undertaking the project.
2	Create spatial data.	2.1	Access required data resources.
2.2	Create spatial data using geographic information system (GIS) application tools.
2.3	Use topological rules to define permissible relationships between features.
2.4	Resolve numerical and topological errors arising through processing.
2.5	Store spatial data according to organisational requirements.
3	Validate spatial data quality.	3.1	Use industry-accepted methods for evaluating the consistency, precision, accuracy and completeness of spatial data according to project specifications.
3.2	Resolve data quality issues in spatial data.
3.3	Identify and record the limitations of the spatial data according to organisational requirements.
4	Prepare metadata statement.	4.1	Document the validated dataset by completing a metadata statement according to organisational requirements.
4.2	Complete and file documentation according to organisational requirements.
4.3	Advise relevant users of the availability of the metadata according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is not equivalent to CPPSIS5035 Obtain and validate spatial data.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI5035 Create spatial data

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is not equivalent to CPPSIS5035 Obtain and validate spatial data.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by creating and validating three spatial datasets comprising the spatial data types of point, line and polygon.

Each of the spatial datasets must incorporate attribute data and use geoprocessing functions of:

merge

clip

dissolve

buffer

intersect

union.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

spatial data quality features

AS/NZS ISO 19115-1:2015 Geographic information – Metadata Fundamentals:

title

identifier

abstract

time

responsible party

access, use, security

status

lineage

topic category

keywords

key features of spatial reference systems

geometry and attributes of spatial datasets

methods for validating spatial datasets

reliable source of data

spatial data types

spatial data capture methodologies

spatial data formats and structures

industry-accepted standards relating to validating spatial data

metadata standard AS/NZS ISO 19115.1:2015 Geographic information – Metadata Fundamentals.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

computer with appropriate software for spatial data management

organisational procedures relating to data privacy, copyright and licensing.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI5036 Integrate spatial datasets

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5036 Integrate spatial datasets.

Application

This unit specifies the skills and knowledge required to use technology and software applications to integrate spatial datasets to provide spatially referenced information. It includes obtaining spatial and attribute data, creating datasets, and linking spatial and attribute data to meet specifications for spatial data solutions. The unit also includes analysing and compiling metadata sets, assessing geographic coverage, establishing filtering parameters, and checking and validating the accuracy and integrity of data.

This unit is suitable for skilled surveying technicians and skilled spatial information system (SIS) technicians who use a broad range of cognitive, technical and communication skills to select and apply methods and technologies to analyse information and provide solutions to sometimes complex surveying/spatial information problems.

Surveying and spatial information skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to integrate datasets.	1.1	Determine spatially referenced information requirements according to project specifications.
1.2	Apply safe work practices for using screen-based equipment.
2	Obtain spatial and attribute data.	2.1	Use metadata to determine sources of data consistent with project specifications.
2.2	Use industry-accepted software applications to obtain spatial data, create datasets, and link attribute data.
2.3	Comply with legislative requirements relating to data privacy, copyright and licensing when accessing and using spatial data.
2.4	Check data for integrity and quality according to project specifications and organisational requirements.
2.5	Assess geographic coverage for completeness according to project specifications.
2.6	Compile metadata set based on sourced spatial data.
2.7	Prepare exception reports on non-conformance and report to appropriate persons according to organisational requirements.
3	Create resultant spatial datasets.	3.1	Establish filtering parameters in line with scientific accuracy, redundancy and project specifications.
3.2	Translate spatial data into industry-accepted formats that satisfy project specifications.
3.3	Populate spatial datasets with edited spatial data according to project specifications and organisational requirements.
4	Link spatial and attribute data.	4.1	Identify method required for referencing location of attribute data according to organisational requirements.
4.2	Reference and link spatial and attribute data according to client specifications and organisational requirements.
4.3	Carry out spatial queries on spatial data to access attribute data according to project specifications.
5	Test and validate spatial datasets.	5.1	Determine and implement test queries to confirm that spatial datasets meet project specifications and organisational requirements.
5.2	Check and validate accuracy and integrity of spatial data and functionality of links and resolve identified problems where required according to organisational requirements.
5.3	Complete documentation according to organisational requirements and notify appropriate persons of project results.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS5036 Integrate spatial datasets.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI5036 Integrate spatial datasets

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5036 Integrate spatial datasets.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by integrating spatial datasets for the purpose of providing spatially referenced information for two different projects.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

principles and methods of data acquisition for photogrammetry, remote sensing, terrestrial survey and hydrography

database querying techniques and languages

key features of spatial data

types of metadata

legislative requirements for accessing and manipulating spatial data, including copyright and licensing

methods for comparing and checking different spatial datasets

quality guidelines for validity of spatial data

software applications used to compute spatial datasets

key features of spatial coordinate and reference systems

spatial data formats and structures

spatial database design tools

key characteristics of spatial database operation

spatial dataset integration methods, including role of scale in dataset integration.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

computer with appropriate software.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI5037 Maintain spatial data systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5037 Maintain spatial data systems.

Application

This unit specifies the skills and knowledge required to implement a full cycle of maintenance of spatial data, including updating, backup, recovery and archiving. It includes analysing spatial data systems to determine maintenance requirements and constraints; confirming the reliability of spatial data by editing, updating and integrating existing and new spatial data; and problem-solving to test and validate data currency and retrieval and backup systems. The unit also includes the use of computers and software to manage spatial data, create metadata, and apply spatial data input, output and distribution technologies.

This unit is suitable for skilled surveying technicians and skilled spatial information system (SIS) technicians who use a broad range of cognitive, technical and communication skills to select and apply methods and technologies to analyse information and provide solutions to sometimes complex surveying/spatial information problems.

Surveying and spatial information skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Determine data maintenance requirements.	1.1	Identify and document data maintenance objectives and constraints in consultation with appropriate persons.
1.2	Analyse data system to determine components to be maintained according to project objectives.
1.3	Use scripting, queries, macros, networks and remote access when maintaining spatial data systems.
1.4	Determine and evaluate maintenance techniques according to organisational requirements.
1.5	Allocate work to appropriate persons and implement supervisory processes to ensure work is completed within time available.
2	Confirm reliability of spatial data.	2.1	Access and check spatial data updates to confirm accuracy and currency and record relevance according to organisational requirements.
2.2	Check and edit spatial data to ensure it is compatible and in an acceptable format according to project requirements.
2.3	Maintain integrity and consistency of data according to organisational requirements.
3	Replace spatial data.	3.1	Edit, prepare and integrate existing and new data according to project requirements.
3.2	Apply error tolerances when manipulating datasets.
3.3	Test and validate spatial datasets to ensure integrity, quality and currency.
3.4	Amend and update documentation according to organisational requirements.
4	Carry out backup and recovery of spatial data.	4.1	Implement data backups so that data is accessible in contingency situations according to organisational requirements.
4.2	Test backup system and resolve any problems to confirm that data can be retrieved.
4.3	Manage contingencies to recover data according to organisational requirements.
5	Archive spatial data.	5.1	Check spatial dataset to be archived for completeness and manipulated where necessary.
5.2	Create metadata according to organisational requirements.
5.3	Store archived spatial data in a secure location and record details according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS5037 Maintain spatial data systems.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI5037 Maintain spatial data systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5037 Maintain spatial data systems.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by completing the full cycle of maintenance, updating, backup, recovery and archiving of spatial data systems for two different projects.

While maintaining the above spatial data systems, the candidate must:

use spatial data input technologies:

digitising

scanning

remote sensing

satellite imagery

use spatial data output and distribution technologies:

scripting

query language

macro development

graphic interfaces

networks

remote access.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

legislative requirements for accessing, storing, retrieving and archiving digital and hard copy spatial data, including data privacy, copyright and licensing

industry-accepted standards relating to accuracy and precision, error tolerances and metadata

types of map projections

key features of coordinate reference systems

methods for validating test results to identify systematic distortions

software that can be used to manage spatial data, create metadata, and apply spatial data input, output and distribution technologies

types of spatial data formats

query language and graphic interfaces

advanced spatial data reduction processes

techniques for using spatial data output and distribution technologies

types of storage media for a range of spatial data.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

computer with appropriate software

hard copy and digital data storage media

organisational policies and procedures relating to:

work health and safety (WHS)

data privacy, copyright and licensing.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI5040 Source, collate and interpret spatial data

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5040 Interpret and collate spatial data.

Application

This unit specifies the skills and knowledge required to source, interpret and collate spatial data to meet task requirements. The unit includes accessing, querying and interpreting spatial data from various sources to test and determine its relevance and compatibility with task requirements. It also includes the use of geographic information system (GIS) software.

This unit is suitable for skilled surveying technicians and skilled spatial information system (SIS) technicians who use a broad range of cognitive, technical and communication skills to select and apply methods and technologies to analyse information and provide solutions to sometimes complex surveying/spatial information problems.

Surveying and spatial information skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying, work as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Source spatial data.	1.1	Clarify spatial data requirements for task in consultation with appropriate persons.
1.2	Comply with legislative and organisational requirements for accessing and manipulating spatial data according to data privacy, copyright and licensing.
1.3	Retrieve spatial datasets from data storage and other relevant sources according to task and organisational requirements.
2	Collate spatial data.	2.1	Select appropriate format and data storage option for spatial data according to task and organisational requirements.
2.2	Translate data into appropriate format for storage and collate to meet project requirements.
3	Interpret spatial data.	3.1	Verify data for integrity and relevance according to task requirements.
3.2	Query data using software application according to task requirements.
3.3	Seek and analyse feedback to identify improvements and adjust to meet task requirements.
3.4	Identify and resolve irregularities in the data using industry-accepted methods.
4	Document and present results.	4.1	Record the results of the querying process to meet task requirements.
4.2	Present the spatial data in a map or summary table.
4.3	Store spatial data and complete documentation according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS5040 Interpret and collate spatial data.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI5040 Source, collate and interpret spatial data

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5040 Interpret and collate spatial data.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by interpreting and collating spatial data that meets task requirements for two different projects. For each project the candidate must:

source data from different suppliers

focus on a different theme, such as social, economic, health or environmental

document and present the summarised data to meet the task requirements.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

industry-accepted sources of spatial data

key features of coordinate reference systems

industry-accepted standards and methods for assessing and verifying spatial datasets and dataset sources

legislative requirements for accessing, storing and archiving digital spatial data, including data privacy, copyright and licensing

purpose and use of metadata

types of spatial data storage technologies

techniques for querying databases.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

computer with appropriate software

organisational policies and procedures relating to data privacy, copyright and licensing.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI5043 Design spatial data storage systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5043 Design spatial data storage systems.

Application

This unit specifies the skills and knowledge required to design spatial data storage systems to meet client requirements. It includes analysing client needs and storage requirements and assessing the feasibility of those requirements against budgets, resources and priorities. The unit also includes planning the system design, scheduling development, and creating and testing prototypes where standard formats are unsuitable.

This unit is suitable for skilled surveying technicians and skilled spatial information system (SIS) technicians who use a broad range of cognitive, technical and communication skills to select and apply methods and technologies to analyse information and provide solutions to sometimes complex surveying/spatial information problems.

Surveying and spatial information skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Determine spatial data storage requirements.	1.1	Discuss spatial data storage needs with appropriate persons to clarify client needs.
1.2	Conduct audit of existing spatial data formats and sources to determine their suitability and adaptability in meeting storage requirements.
1.3	Evaluate and document feasibility of different storage solutions against budget, resources and priorities to meet client requirements.
2	Design and test data storage system	2.1	Confirm appropriate spatial data storage environment according to data and client requirements.
2.2	Identify functional requirements and spatial data dependencies and develop a plan of the data storage system.
2.3	Create, test and/or adopt prototype or a standard format, to confirm that design meets functional requirements.
2.4	Develop schedule for implementing the new data storage system and communicate to appropriate persons.
3	Implement storage system design.	3.1	Discuss proposed design of spatial data storage system with appropriate persons and make any adjustments required according to organisational requirements.
3.2	Confirm acceptance of final design and create documentation according to organisational requirements.
3.3	Consult end users to determine effectiveness of designed spatial data storage system.
3.4	Analyse and use feedback to make improvements to storage system according to organisational requirements.
3.5	Record details of storage system and quality improvements according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS5043 Design spatial data storage systems.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI5043 Design spatial data storage systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5043 Design spatial data storage systems.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by designing two different spatial data storage systems to meet client needs. One of the spatial data storage systems must incorporate a relational database.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

software applications to access and store data

types of storage media for a range of spatial data, including cloud technology

data storage and retrieval methods

querying and browsing techniques for obtaining information from databases

data obtained from global navigation satellite system (GNSS) and geographic information system (GIS) sources

key features of spatial reference systems

spatial data formats

spatial data classification and indexing systems.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

computer and appropriate software

digital data storage media

organisational policies and procedures relating to data privacy, copyright and licensing.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI5044 Develop subdivision survey designs

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is not equivalent to CPPSIS5044 Develop subdivision survey designs for local government approval.

Application

This unit specifies the skills and knowledge required to prepare a detailed subdivision survey design. It includes researching zoning, development control plans, road hierarchy, layout and width, and lot size, shape and orientation. The unit also includes conducting measurements and calculations, and developing plans detailing required information, including boundary dimensions and corners, subdivision lots, features and adjoining information, surrounds, connections and offsets.

This unit is suitable for skilled surveying technicians and skilled spatial information system (SIS) technicians who use a broad range of cognitive, technical and communication skills to select and apply methods and technologies to analyse information and provide solutions to sometimes complex surveying/spatial information problems.

Surveying and spatial information skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Clarify compliance requirements applicable to project.	1.1	Establish client requirements and timelines in consultation with appropriate persons.
1.2	Analyse land and planning law and local government guidelines for development approvals.
1.3	Determine and apply statutory compliance requirements for project.
1.4	Analyse existing plans, drawings, surveying data and photographs to plan service provision.
2	Conduct subdivision survey.	2.1	Select and use surveying equipment according to manufacturer specifications and organisational requirements.
2.2	Apply safe work practices and use of personal protective equipment (PPE).
2.3	Measure identified components of land to be subdivided and mark subdivision lots according to client service and organisational requirements.
2.4	Reduce measured surveying data according to organisational requirements.
2.5	Use industry-accepted methods to check, validate and record measurements and calculations
2.6	Identify and resolve problems and manage contingencies according to organisational requirements.
3	Produce a detailed design submission for local government.	3.1	Use surveying data to develop subdivision layout plan showing proposed lot boundaries, lot dimensions, easements, roads, kerb lines and trees to comply with local government requirements.
3.2	Consult appropriate persons to obtain professional advice for input into subdivision submission.
3.3	Determine availability and location of existing utilities.
3.4	Consider and document engineering aspects in subdivision design according to local government requirements.
3.5	Comply with relevant legislative requirements and standards for accuracy of survey, field procedures and submission information.
3.6	Prepare subdivision submission to incorporate physical constraints and environmental impact of the development according to client service requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is not equivalent to CPPSIS5044 Develop subdivision survey designs for local government approval.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI5044 Develop subdivision survey designs

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is not equivalent to CPPSIS5044 Develop subdivision survey designs for local government approval.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by developing two subdivision survey design submissions that comply with criteria for local government approval.

For each subdivision survey design, the candidate must:

obtain information relating to planned subdivisions by conducting research on:

boundary dimensions

fixing to boundary corners

title

local government provisions and restrictions relating to subdivision, zoning, heritage and flooding

utilities

topographic features

determine survey controls, land dimensions and corners

locate features, boundaries, surrounds, cadastral connections and offsets

identify physical constraints and environmental impacts of planned developments on:

drainage

easements

public reserves

use surveying data and other relevant information to produce plans, including contours.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

legislative and industry requirements and standards relating to:

local government planning requirements

cadastral surveying

aspects of land and planning law impacting on surveying tasks:

common law title

community title

residential subdivision provisions

set-back requirements

strata title

Torrens title system

appropriate persons for professional advice

land tenure systems appropriate to relevant jurisdiction

local government approval and submission processes relating to subdivision survey design

possible community issues and repercussions relating to building permits

reference and coordinate systems for surveying data, including Australian Height Datum and Map Grid of Australia

road alignment design and associated computations, data capture and set-out methodologies used in surveying

industry-accepted standards relating to subdivision survey design

methods for determining availability of existing utilities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

surveying equipment

subdivision survey specifications, including relevant surveying, construction or engineering plans and drawings

relevant legislative and industry requirements and standards relating to cadastral surveying

local government planning requirements for the jurisdiction

supervision by a registered surveyor or licensed land surveyor where required by jurisdiction.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI5046 Set out roads and stormwater systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is not equivalent to CPPSIS5046 Set out stormwater systems.

Application

This unit specifies the skills and knowledge required to set out roads, stormwater systems and associated engineering structures using surveying methods and equipment. It includes interpreting plans, maps and specifications to conduct measurements and calculations so that roads, stormwater components and related engineering structures are in the correct position and at the correct reduced level. The unit also includes using horizontal and vertical control techniques to set out marks and lines to define the position and level of design points on site. It includes measuring, calculating and reducing surveying data, including fall of land and volume relating to contours, spot heights and cross-sections. It also includes checking and validating measurements against specifications and completing set-out documentation.

This unit is suitable for skilled surveying technicians who use a broad range of cognitive, technical and communication skills to select and apply methods and technologies to analyse information and provide solutions to sometimes complex surveying/spatial information problems.

Surveying and spatial information skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare for road and stormwater system set-out.	1.1	Identify and interpret project requirements for road and stormwater system and plan activities in consultation with appropriate persons.
1.2	Access and analyse plans, drawings, maps, road and stormwater specifications and control marks to plan work tasks.
1.3	Select and prepare equipment according to manufacturer specifications and organisational requirements.
1.4	Use primary and secondary controls to check set-up of horizontal and vertical control to ensure achievement of precision according to project brief.
1.5	Identify hazards and safe work requirements, including the use of personal protective equipment (PPE) for the project.
2	Perform a set-out survey.	2.1	Locate horizontal control points throughout the work area and set out coordinates according to plans and specifications.
2.2	Set out design points from base lines by offsetting, and check positions to ensure correct tolerances according to specifications.
2.3	Use set-out pegs or markers to indicate base lines and offsets relative to the work area.
2.4	Establish vertical control points to ensure design points are positioned at correct levels according to plans and specifications.
2.5	Place offsets to define the main lines of road and stormwater works.
2.6	Calculate gradients and volumes required for set-out survey according to industry-accepted standards.
3	Finalise road and stormwater system set-out.	3.1	Check measurements against plans and specifications for accuracy, correct plan position and reduced level of set-out.
3.2	Identify, report and address discrepancies between specifications and final set-out in accordance with organisational procedures.
3.3	Record field notes clearly and accurately.
3.4	Complete documentation and data storage according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is not equivalent to CPPSIS5046 Set out stormwater systems.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI5046 Set out roads and stormwater systems

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is not equivalent to CPPSIS5046 Set out stormwater systems.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by setting out two different projects:

one project that sets out a stormwater system and associated engineering structures

one project that includes road set-out.

For each project, the candidate must set out marks and lines to define the position and level of design points on site using two of the following pieces of equipment:

total station

global navigation satellite system (GNSS)

level

hand-held laser measuring device.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

types of stormwater systems and their purposes

types and features of roads

graphical information in plans, drawings and contour maps

reference and coordinate systems for surveying data, including Australian Height Datum and Map Grid of Australia.

types of pegs and markers used during set-out and methods for optimal placement on site

mathematical concepts relating to algebra, trigonometry and geometry relevant to calculating spatial measurements for roads and stormwater systems

methods for calculating surveying data and verifying its accuracy using primary and secondary controls

methods for calculating fall of land and volume

purpose of primary and secondary controls for set-out

methods for establishing a control network that meets specified tolerances

methods for setting up, levelling and checking calibration of equipment used to set out road and stormwater systems

methods for recording spatial data relating to set-out

industry-accepted tolerances for accuracy relevant to roads and stormwater systems.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

personal protective equipment (PPE)

task specifications, drawings, maps and plans

surveying equipment.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI5047 Conduct GNSS surveys

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5047 Conduct GNSS surveys.

Application

This unit specifies the skills and knowledge required to conduct surveys using global navigation satellite system (GNSS) equipment and software suitable for communicating with GNSS receivers for data collection and engineering set-outs. It includes managing data collection and validation activities.

This unit is suitable for skilled surveying technicians and skilled spatial information system (SIS) technicians who use a broad range of cognitive, technical and communication skills to select and apply methods and technologies to analyse information and provide solutions to sometimes complex surveying/spatial information problems.

Surveying and spatial information skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare for GNSS survey.	1.1	Identify and analyse GNSS survey specifications, plans and technical descriptions of surveying data and their requirements.
1.2	Schedule key activities and timelines according to available resources and organisational requirements.
1.3	Prepare equipment according to survey and organisational requirements.
1.4	Plan survey methodology to meet survey specifications, environmental and organisational requirements.
1.5	Conduct site reconnaissance and validate existing control data for GNSS observation according to organisational requirements.
1.6	Validate positional accuracy of GNSS equipment.
1.7	Collate, validate and manipulate set-out data and upload into GNSS receiver.
2	Carry out GNSS surveying tasks.	2.1	Apply work health and safety requirements for tasks.
2.2	Operate GNSS equipment according to manufacturer specifications.
2.3	Relate GNSS instruments to a reference system based on survey specifications.
2.4	Collect GNSS data using planned methodology according to survey specifications and organisational requirements.
2.5	Record GNSS measurements on the reference system according to specifications.
3	Finalise GNSS survey.	3.1	Process data according to survey specifications.
3.2	Test accuracy of data and identify errors and discrepancies using industry-accepted validation methods.
3.3	Identify and address discrepancies between specifications and actual data according to survey specifications and organisational requirements.
3.4	Finalise survey and complete documentation according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS5047 Conduct GNSS surveys.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI5047 Conduct GNSS surveys

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5047 Conduct GNSS surveys.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by planning and conducting a global navigation satellite system (GNSS) survey for data collection and engineering set-outs for two different projects:

one project must use a reference system such as Map Grid of Australia 2020

one project must use a localisation system.

For each GNSS survey, the candidate must:

document data collection

use industry- accepted survey marks

position survey marks to meet project specifications

collect GNSS positional data using differential/real-time kinematic (RTK) techniques

apply projection and datum parameters when using GNSS equipment and software.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

graphical and technical information in maps, engineering drawings, field records and survey plots

types of GNSS equipment, their categories and accuracies

different GNSS data collection techniques, accuracies and applications

GNSS data collection methods

reference systems for GNSS data

projection and datum parameters required for GNSS equipment and

processing software

precision requirements for GNSS data

methods for accessing, manipulating, retrieving and archiving GNSS data

GNSS communication methods and protocols for interfacing with ancillary equipment

industry-accepted standards and methods for validating accuracy of GNSS data

industry-accepted methods for identifying errors and discrepancies

legislative requirements for use of communication devices, including ultra-high frequency (UHF) devices

organisational procedures relating to:

working safely and using personal protective equipment (PPE)

reporting and documentation

using and allocating resources

using GNSS equipment and software.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

geodetic GNSS receiver

GNSS equipment, including equipment capable of differential and real-time modes of operation

PPE

survey specifications.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI5048 Conduct engineering surveys

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5048 Conduct engineering surveys.

Application

This unit specifies the skills and knowledge required to conduct an engineering survey based on specifications and information in construction or engineering designs. It includes topographical surveys, grid, road, pipe (stormwater and sewer) and building set-outs. The unit also includes using surveying equipment to measure, record and reduce surveying data; validating the accuracy of data; and identifying discrepancies between specifications and activities.

This unit is suitable for skilled surveying technicians and skilled spatial information system (SIS) technicians who use a broad range of cognitive, technical and communication skills to select and apply methods and technologies to analyse information and provide solutions to sometimes complex surveying/spatial information problems. Surveying and spatial information skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare for engineering survey.	1.1	Analyse survey specifications, cross-sections and plans and technical descriptions of surveying data and their requirements.
1.2	Interpret design information to identify components to be measured.
1.3	Plan key survey activities according to available resources, and project and organisational requirements.
1.4	Create set-out files from design to meet project requirements.
1.5	Plan and document data collection methodologies that allow for contingencies.
1.6	Plan compliance with legislative requirements according to project requirements.
2	Carry out engineering surveying tasks.	2.1	Select and check surveying equipment for correct operation and functionality, and report or resolve problems according to manufacturer specifications.
2.2	Measure identified survey components according to project specifications.
2.3	Reduce measured surveying data according to project requirements and specifications.
2.4	Validate and record measurements according to project specifications and organisational requirements.
2.5	Identify and resolve problems and manage contingencies according to organisational requirements.
2.6	Comply with industry-accepted standards for validating accuracy of surveying data and identifying errors and discrepancies.
3	Finalise and report engineering survey results.	3.1	Finalise and check survey for compliance with project and organisational requirements.
3.2	Prepare conformance and non-conformance reports.
3.3	Notify appropriate persons of survey results according to organisational requirements.
3.4	Complete survey documentation and archive data according to project and organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS5048 Conduct engineering surveys.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI5048 Conduct engineering surveys

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5048 Conduct engineering surveys.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by conducting two different engineering surveys.

For each engineering survey, the candidate must:

develop project files in digital and hard copy formats

collect data appropriate to surveying specifications by using three of the following pieces of surveying equipment:

global navigation satellite system (GNSS)

level

measuring tape

total station

apply one of the following set-outs:

grid

road alignments

pipe (stormwater and sewer)

building

tunnel

bridge.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

types and procedures for topographical surveys

methods of feature coding

data reduction techniques

graphical and technical information in construction and engineering drawings

methods for calibrating surveying equipment

accuracy and precision requirements for surveying data

measurements and computations relating to length, angle, elevation, area and volume

industry-accepted standards for measurements and computations

industry-accepted methods for validating data and identifying errors and discrepancies

methods of identifying and reporting non-conformities in collected surveying data

key features of reference systems for surveying data

techniques for scheduling work tasks and planning for contingencies

state/territory and Commonwealth standards for surveying

safe work practices and use of personal protective equipment (PPE).

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

PPE

survey specifications which may include relevant construction or engineering plans and drawings.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI5050 Produce survey drawings

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5050A Create engineering drawings.

Application

This unit specifies the skills and knowledge required to use surveying software to create and output survey drawings using suitable software. It requires application of technical functions and theoretical concepts to a range of surveying data specifications.

This unit is suitable for skilled surveying technicians who use a broad range of cognitive, technical and communication skills to select and apply methods and technologies to analyse information and provide solutions to sometimes complex surveying/spatial information problems.

Surveying and spatial information skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare computer-aided design (CAD) environment.	1.1	Determine survey plan type and deliverables according to the project specifications and legislative requirements.
1.2	Customise system variables, menus and drawing defaults to suit the drafting requirements.
1.3	Obtain drafting and digital file format requirements and standards from government and non-government land registration offices, as required.
1.4	Undertake independent plan checking including closes and areas.
2	Create two-dimensional (2-D) survey drawings or three-dimensional (3-D) models.	2.1	Link drawing entities to database attributes to suit job requirements.
2.2	Create detailed views using various scales to meet job requirements.
2.3	Produce plots at required scales to meet job requirements.
2.4	Determine products and create entities in 3-D space to meet job requirements.
3	Produce output.	3.1	Produce entities from the drawing files or database and list in required format to meet job requirements.
3.2	Extract supplementary data from engineering drawing to meet job requirements.
3.3	Apply government or non-government land registration office drafting requirements and title blocks.
3.4	Save files in appropriate formats according to standard operating procedures.
4	Finalise drawing production.	4.1	Complete required documentation accurately and according to organisational guidelines.
4.2	Present survey drawings to relevant personnel.
4.3	Store spatial data according to project specifications.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS5050A Create engineering drawings.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI5050 Produce survey drawings

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5050A Create engineering drawings.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by using supplied site data and technical standards for drafting and land XML file creation to produce two different survey drawings.

Each survey plan must:

meet technical specifications

be presented in both hard copy and land XML formats

include a land XML file of the completed survey plan.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

survey plan types, purposes and applications:

land subdivision

strata

community title

easement

stratum

mining

redefinition

identification

engineering survey drawings

relevant government and non-government technical standards requirements for preparing survey plans and drawings

types of computer-aided design (CAD) software used in surveying

software functions of importing and exporting digital site data in CSV and DXF formats

mathematical concepts in surveying methods relating to distance and angles

data formats and data management techniques

spatial reference systems

standard plan design and presentation conventions.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

computer and appropriate CAD software

relevant operating manuals and manufacturer specifications.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI5051 Conduct identification surveys

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5051 Apply land and planning law to surveying.

Application

This unit specifies the skills and knowledge required to apply land and planning law to surveying property title boundaries. It includes marking out urban structures and identifying urban lots and related improvements using cadastral surveying methods and equipment. The unit also includes compiling reports and sketches for submission to an approving authority as part of a development application.

This unit is suitable for skilled surveying technicians and skilled spatial information system (SIS) technicians who use a broad range of cognitive, technical and communication skills to select and apply methods and technologies to analyse information and provide solutions to sometimes complex surveying/spatial information problems.

Surveying and spatial information skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Determine survey requirements.	1.1	Conduct a search on legislative requirements to obtain survey information relating to boundary dimensions, design information, land title information and topographic features.
1.2	Locate survey marks from survey plan and establish position of parcel of land corners.
1.3	Mark the boundary with offset lines and use line marks on long or obstructed boundaries as required.
1.4	Use monumented and non-monumented occupations to establish an azimuth parallel to street boundary.
1.5	Adopt assumed azimuth to enable completion of field survey and calculations and make required adjustments to swing onto azimuth.
1.6	Calculate azimuth derived from marks at opposite extremities of survey.
1.7	Interpret relationship between alignment marks to determine relevant boundaries shown in plans.
2	Meet local and state/territory government regulatory requirements.	2.1	Meet re-mark survey and siting requirements for local government area.
2.2	Adhere to relevant survey regulations relating to supervision and accuracy of surveys, field procedures, and survey searching.
2.3	Prepare field notes according to legislative requirements.
3	Mark-out and calculate identification survey.	3.1	Establish azimuth and calculate boundaries using occupations and monuments or reference marks.
3.2	Calculate position of improvements in relation to boundaries using industry-accepted methods.
3.3	Apply appropriate validation methods to verify positioning of all placed marks and accuracy of data.
4	Prepare survey report.	4.1	Prepare clear and concise survey report and related sketches suitable to accompany development application.
4.2	Incorporate physical constraints and environmental impacts of development into report.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS5051 Apply land and planning law to surveying.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI5051 Conduct identification surveys

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5051 Apply land and planning law to surveying.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by undertaking an identification survey for two different surveying projects:

one project must be for a greenfield site

one project must be for additions or renovations on an urban site.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

accuracy and precision requirements for cadastral surveying data

purpose of monuments in marking lines

data capture and set-out methodologies used in surveying

data reduction techniques

measurements and computations relating to length, angle, elevation and area

methods for setting up and calibrating surveying equipment

possible community issues and repercussions relating to permits

reference and coordinate systems for surveying data, including Australian Height Datum and Map Grid of Australia

submission process for local government approvals

legislative requirements and industry standards relating to cadastral surveying and local government planning requirements

aspects of land and planning law impacting on surveying tasks:

common law title

community title

set-back requirements

strata title

Torrens title system

easements.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

surveying equipment

survey specifications and relevant surveying, construction and engineering plans and drawings

local land and planning laws.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI5052 Integrate surveying datasets

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5052 Integrate surveying datasets.

Application

This unit specifies the skills and knowledge required to use technology and software applications to integrate spatial datasets captured using surveying methods and equipment. It includes importing or downloading, editing, checking and validating measured datasets. The unit also includes processing and comparing integrated datasets to check accuracy and resolve errors and finalising the process by archiving data and completing documentation.

This unit is suitable for skilled surveying technicians and skilled spatial information system (SIS) technicians who use a broad range of cognitive, technical and communication skills to select and apply methods and technologies to analyse information and provide solutions to sometimes complex surveying/spatial information problems.

Surveying and spatial information skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to integrate surveying datasets.	1.1	Review project specifications and dataset requirements.
1.2	Check and validate accuracy of recorded measurements according to project specifications.
1.3	Import or download measured datasets into a processing package according to project specifications.
2	Process surveying datasets.	2.1	Select and apply appropriate software application to view and process data.
2.2	Edit data according to project specifications and organisational requirements.
2.3	Process and compare measured data with dataset design using an appropriate processing software.
2.4	Check consistency and integrity of integrated data.
2.5	Identify and resolve problems according to project requirements.
3	Finalise surveying dataset integration.	3.1	Complete documentation promptly and accurately according to organisational requirements.
3.2	Inform appropriate persons of results of dataset integration according to organisational requirements.
3.3	Archive data according to project specifications and organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS5052 Integrate surveying datasets.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI5052 Integrate surveying datasets

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5052 Integrate surveying datasets.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by integrating two different surveying datasets.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

mathematical concepts relating to depth, dimension, direction, height and position

different types of surveying equipment used to capture spatial data

types of spatial data

methods of spatial data capture

key features of software applications used to compute measured spatial datasets

spatial data formats and structures

spatial data reduction techniques

methods for comparing and checking different spatial datasets

key features of spatial reference systems

industry-accepted methods for assessing the validity and integrity of spatial data and resolving errors

legislative requirements for accessing, storing, retrieving and archiving digital and hard copy spatial data, including data privacy, copyright and licensing.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

computer with software appropriate for integrating surveying datasets.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI5053 Perform complex surveying computations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5053 Perform advanced surveying computations.

Application

This unit specifies the skills and knowledge required to perform advanced surveying computations to solve a range of surveying and simple engineering-related problems. It includes the application of mathematical concepts, computations and conversions relating to algebra, statistics, geometry and trigonometry. The unit also includes identifying errors and missing elements. It includes developing appropriate a priori and a posteriori uncertainty values to support compliance with surveying industry standards.

This unit is suitable for skilled surveying technicians and skilled spatial information system (SIS) technicians who use a broad range of cognitive, technical and communication skills to select and apply methods and technologies to analyse information and provide solutions to sometimes complex surveying/spatial information problems.

Surveying and spatial information skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant State/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare for surveying computations.	1.1	Identify task requirements in consultation with appropriate persons.
1.2	Identify requirements for accuracy and tolerances according to industry-accepted practices.
1.3	Select computational equipment to perform advanced surveying computations according to task and organisational requirements.
2	Solve advanced computation problems.	2.1	Compute the coordinates of a traverse and adjust and compute missing elements and coordinates.
2.2	Reduce traverse information and simplify to requirements for single horizontal and vertical angle.
2.3	Identify and solve problems involving linear figures of parallel, constant or different width according to standards.
2.4	Solve road intersection problems by calculating the bearing and distance from a relevant point with different road widths according to requirements.
2.5	Perform computations to maintain areas of closed figures according to industry-accepted standards.
2.6	Research and use equipment accuracy information in uncertainty calculations.
2.7	Calculate a priori and a posteriori uncertainty values to demonstrate compliance of data with industry-accepted standards.
2.8	Perform computations on all elements of complex circular and reverse curves and solve missing elements by checking for precision and accuracy according to organisational requirements.
3	Finalise computations.	3.1	Apply rigorous checking procedures to identify errors in computational results.
3.2	Adjust checked measurements and computations as required according to industry-accepted standards and task requirements.
3.3	Finalise and record computations using industry-accepted templates and formats according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS5053 Perform advanced surveying computations.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI5053 Perform complex surveying computations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5053 Perform advanced surveying computations.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by accurately performing and recording complex computations required in surveying practice.

Candidates must:

perform two complex measurements for using circular geometry and trigonometry

interpret statistics from two adjustments relating to normal curve and distributions, and standard deviations and errors

solve two computational problems relating to angular, linear and height observations

perform two transformations for east and north coordinates from one system to another.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

principles of algebra, geometry and trigonometry to calculate area, height and missing lines

features of complex computational data provided in diagrammatic form

industry-accepted standards relating to accuracy and tolerances for surveying computations

methods for:

calculating linear, angular and height measurements

computing data from supplied field information

checking accuracy of computations to identify errors and solve problems

organisational guidelines relating to completing records and documentation.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

scientific or programmable calculator or a software application that includes surveying calculations.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI5054 Perform geodetic surveying computations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5054 Perform geodetic surveying computations.

Application

This unit specifies the skills and knowledge required to solve a range of problems using geodetic surveying computations. It includes applying mathematical concepts and formulas to geodetic components and performing computations relating to reference surfaces and projection planes. The unit also includes using techniques for data reduction and checking data, and analysing data to comply with standards.

This unit is suitable for skilled surveying technicians and skilled spatial information system (SIS) technicians who use a broad range of cognitive, technical and communication skills to select and apply methods and technologies to analyse information and provide solutions to sometimes complex surveying/spatial information problems.

Surveying and spatial information skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare for geodetic surveying computations.	1.1	Identify task requirements and determine required geodetic computations.
1.2	Identify requirements for precision, accuracy and tolerances according to industry-accepted standards.
1.3	Select computational equipment according to task and organisational requirements.
1.4	Interpret complex computational data provided in diagrammatic form.
2	Perform computations on reference surface.	2.1	Select relevant reference surface according to required geodetic computations.
2.2	Reduce geodetic data to identified reference surface according to industry-accepted standards and using computational equipment.
2.3	Check computations and resolve problems according to task requirements.
2.4	Convert reference surface spheroid coordinates to projection plane coordinates according to standards.
3	Perform computations on projection plane.	3.1	Select relevant projection plane according to required geodetic computations.
3.2	Reduce data to required projection plane according to standards.
3.3	Identify and compute geodetic components for projection plane according to standards.
3.4	Convert projection plane coordinates to reference surface spheroid coordinates according to standards.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS5054 Perform geodetic surveying computations.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI5054 Perform geodetic surveying computations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5054 Perform geodetic surveying computations.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by accurately using a scientific or programmable calculator or a software application to perform geodetic surveying computations at least three times for each of the following:

distances using latitude and longitude

bearing and distance using latitude and longitude

conversion from geographic to grid coordinates

transformation of coordinates.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

terms used in geodetic surveying calculations

calculations relating to shape and size of the earth

data reduction techniques

logical progression of calculations to solve geodetic surveying problems

methods to perform projection plane computations relating to:

angle or bearing calculations on Map Grid of Australia (MGA)

arc-to-chord corrections

grid bearings

grid convergence

latitude and longitude to grid coordinates

point and line scale factor

point-to-point calculations

project zone calculations

transforming coordinate axes

using Map Grid of Australia and Geocentric Datum of Australia software

zone-to-zone transformations

methods to perform reference surface computations relating to:

meridian convergence

point-to-point calculations

principal radii

spheroidal distance from observed distance

industry-accepted methods for validating data to identify errors and discrepancies

industry standards relating to geodetic surveying data.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

scientific or programmable calculator or a software application that includes surveying calculations.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI5057 Conduct precision surveys

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5057 Conduct precision surveys.

Application

This unit specifies the skills and knowledge required to use specialised equipment and instruments for the precise levelling and setting out of a precision survey. It includes applying high level surveying computations to surveying problems, including statistical analysis of measurements and errors in order to achieve specified accuracies and tolerances.

This unit is suitable for skilled surveying technicians who use a broad range of cognitive, technical and communication skills to select and apply methods and technologies to analyse information and provide solutions to sometimes complex surveying/spatial information problems.

Surveying and spatial information skills are applied in a range of industry contexts including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare for precision survey.	1.1	Analyse standards, specifications and information in plans and drawings to determine surveying and precision requirements.
1.2	Apply safe work practices, use of personal protective equipment (PPE) and strategies to manage risk and contingencies according to organisational requirements.
1.3	Determine specialised equipment and relevant attachments required for precise levelling and setting out according to project specifications.
2	Apply techniques for precise setting out.	2.1	Carry out precise levelling run and calculate and record results according to organisational requirements.
2.2	Determine specialised surveying techniques to be used for precise setting out according to project specifications.
2.3	Determine remote measuring systems to be used for industrial measurements according to project specifications.
2.4	Conduct set-out and observations according to project specifications, using instruments and attachments where required for high accuracy.
2.5	Use precision surveying techniques, measurements and error analysis to achieve specified accuracies and precision tolerances.
3	Detect structural deflection and deformation.	3.1	Determine survey methods used to check horizontal movement of engineering structures.
3.2	Determine survey methods used to check vertical movement due to settlement of engineering structures.
3.3	Determine survey methods and instruments used to monitor verticality of tall structures.
3.4	Carry out precision survey to detect and monitor deformation or deflection of engineering structure according to project specifications.
3.5	Analyse measurements for errors and resolve problems to attain accuracy and precision in calculations according to industry standards.
4	Finalise precision survey.	4.1	Check precision survey for compliance with project and organisational requirements.
4.2	Notify appropriate persons of survey results according to organisational requirements.
4.3	Check and store surveying equipment according to manufacturer specifications and organisational requirements.
4.4	Record technical information, complete survey documentation and archive data according to organisational and legislative requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS5057 Conduct precision surveys.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI5057 Conduct precision surveys

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5057 Conduct precision surveys.

Performance Evidence

To demonstrate competency, a candidate must meet the elements and performance criteria of this unit by conducting two different precision surveys selected from the list below:

precise levelling run, using one of the following pieces of specialised equipment and relevant attachments:

digital level

total station.

precise setting out using one of the following pieces of equipment and relevant attachments:

total station

zenith and nadir auto plumb instruments

auto collimation and laser eyepieces.

precise setting out using one of the following remote measuring systems:

precise intersection techniques

robotic instruments.

precise monitoring survey using one of the following pieces of equipment and relevant attachments:

digital level

total station

robotic instruments.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

graphical and technical information in construction and engineering plans

common terms used in precision surveying calculations

standard survey plan design and presentation conventions

types of surveying equipment used in precision surveys

types of surveying equipment attachments and their uses

methods for checking calibration of specialist instruments and attachments

application of electromagnetic measuring principles and techniques

data reduction techniques

concepts of algebra, geometry and trigonometry

industry-accepted methods for error analysis and standards for accuracy.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

surveying equipment

personal protective equipment (PPE)

survey specifications, including relevant plans and drawings.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI5058 Conduct geodetic surveys

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5058 Conduct geodetic surveys.

Application

This unit specifies the skills and knowledge required to conduct a survey of a land area in which corrections are made for the curvature of the earth’s surface. It includes applying reference surfaces and projection planes to geodetic components and performing geodetic calculations. The unit also includes using a range of coordinate systems, such as Map Grid of Australia and Geocentric Datum of Australia to manage surveying data.

This unit is suitable for skilled surveying technicians and skilled spatial information system (SIS) technicians who use a broad range of cognitive, technical and communication skills to select and apply methods and technologies to analyse information and provide solutions to sometimes complex surveying/spatial information problems.

Surveying and spatial information skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare for geodetic survey.	1.1	Analyse standards, specifications and information in plans and drawings to determine survey requirements.
1.2	Schedule key activities and timelines according to available resources, and project and organisational requirements.
1.3	Apply safe work practices, use of personal protective equipment (PPE) and strategies to manage risk and contingencies according to organisational requirements.
1.4	Determine specialised equipment required for geodetic survey according to project specifications.
1.5	Check equipment for correct operation and functionality according to manufacturer specifications.
2	Plan geodetic survey.	2.1	Select relevant reference surface and projection plane for geodetic components to meet project requirements.
2.2	Obtain and validate existing survey control data according to project and organisational requirements.
3	Carry out geodetic surveying tasks.	3.1	Measure identified surveying components according to project specifications.
3.2	Reduce measured surveying data according to project requirements and specifications.
3.3	Validate and record measurements according to project specifications and industry-accepted standards.
3.4	Identify and resolve discrepancies between specifications and actual results according to organisational requirements.
4	Finalise geodetic survey.	4.1	Check survey for compliance with project and organisational requirements.
4.2	Notify appropriate persons of survey results according to organisational requirements.
4.3	Check and store surveying equipment in accordance with manufacturer specifications and organisational requirements.
4.4	Record technical information, complete survey documentation and archive data according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS5058 Conduct geodetic surveys.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI5058 Conduct geodetic surveys

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5058 Conduct geodetic surveys.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by conducting two different geodetic surveys.

The following equipment must be used:

total station

global navigation satellite system (GNSS) software.

Each survey must include:

application of relevant geodetic coordinate systems and reference points to survey activities

use of coordinate systems, including Map Grid of Australia and Geocentric Datum of Australia to manage surveying data.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

graphical and technical information in project specifications

common terms used in geodetic surveying calculations

standard survey plan design and presentation conventions

geodetic formulas for point-to-point calculations on Map Grid of Australia

reference surfaces, projection planes and coordinate systems for geodetic components

measurements and calculations relating to shape and size of the earth

data reduction techniques

concepts of algebra, geometry and trigonometry

accuracy and precision requirements for geodetic surveying data

coordinate systems that are compatible with GNSS

industry-accepted methods for error analysis and standards of accuracy

industry-accepted techniques for survey control.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

equipment to conduct geodetic surveys

personal protective equipment (PPE)

survey specifications, including relevant plans and drawings.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI5060 Develop spreadsheets for spatial data

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5060 Develop spreadsheets for spatial data.

Application

This unit specifies the skills and knowledge required to design, create and validate spreadsheets for spatial data and to translate spatial data into spreadsheet design and layout. It includes translating between spreadsheet and spatial software, and using functions and features of spreadsheet software, including linked spreadsheets, documents and advanced mathematical formulas.

The unit also includes identifying design parameters and setting up software and spreadsheet templates to ensure quality and consistency in format and design, as well as using technology to apply advanced mathematical concepts to spatial data, including identifying and resolving errors relating to formulas and other spreadsheet functions.

This unit is suitable for skilled surveying technicians and skilled spatial information system (SIS) technicians who use a broad range of cognitive, technical and communication skills to select and apply methods and technologies to analyse information and provide solutions to sometimes complex surveying/spatial information problems.

Surveying and spatial information skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare for spreadsheet tasks.	1.1	Determine specifications for spreadsheets and identify the task requirements for spatial data entry, storage, output, reporting and presentation.
1.2	Evaluate tasks to identify design parameters, required features and functions and areas where automation would increase efficiency.
1.3	Set up and check software for functionality and capacity to meet task requirements.
2	Set up spreadsheets.	2.1	Develop linked spreadsheet solution using software features and formulas to meet task requirements.
2.2	Test formulas and functions and resolve errors to confirm that output meets task requirements.
2.3	Format spreadsheets and use titles, colours, headings, labels and data to enhance meaning and presentation of data.
3	Use functions and features of spreadsheet software.	3.1	Enter, check and edit spatial data according to task and organisational requirements.
3.2	Import and export spatial data between compatible software applications and adjust host documents according to task requirements.
3.3	Use software documentation and online help to overcome errors and problems with spreadsheet design and production as required.
3.4	Develop and edit spreadsheet templates to standardise spreadsheet operation and ensure quality and consistency in format and design.
4	Finalise spreadsheets.	4.1	Protect completed spreadsheets to prevent accidental corruption and archive according to organisational requirements.
4.2	Complete documentation and inform appropriate persons of results according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS5060 Develop spreadsheets for spatial data.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI5060 Develop spreadsheets for spatial data

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5060 Develop spreadsheets for spatial data.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by developing three types of multi-worksheet spreadsheets for different spatial data.

Spreadsheets must include:

complex software features:

cell and data attributes

named ranges

cell protection

embedding cell references in formulas

conditional formatting

data validation tools and processes

graph creation

simple macros

headings and labels

pivot tables

spreadsheet functions to create formulae:

text

advanced mathematical

lookup

statistical

logical.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

interpretation of:

cell references

information in graphs

methods for:

creating multi-sheet and linked documents

using advanced features of software applications

using formulas and checking for correct formula function and output

saving and protecting spreadsheets and data from corruption

identifying errors and solving problems relating to data and spreadsheets

preserving the integrity and accuracy of spatial data during import and export process

resolving problems with data compatibility

organisational requirements for:

completing records and documentation

preparing, naming, saving and archiving spreadsheet files.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

computer with appropriate spreadsheet software

organisational procedures and spreadsheet requirements relating to data privacy, copyright and licensing.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI5061 Survey subsurface utility information

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5061 Locate underground services in surveying practice.

Application

This unit specifies the skills and knowledge required to survey subsurface utility information (SUI) in surveying practice. It includes analysing utility plans from asset owners and using specialised locating equipment. The unit also includes applying surveying and computer-aided design (CAD) and drafting skills to define the corresponding surface location of subsurface utilities.

This unit is suitable for skilled surveying technicians who use a broad range of cognitive, technical and communication skills to select and apply methods and technologies to analyse information and provide solutions to sometimes complex surveying/spatial information problems.

Surveying and spatial information skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

Licensing, legislative or certification requirements apply to this unit in some states and territories. This unit may also require adherence to AS 5488 Classification of subsurface utility information. Relevant state and territory regulatory authorities should be consulted to confirm these and any additional requirements.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan for locating and surveying processes.	1.1	Confirm project objectives, geographical location and timeframes with client.
1.2	Prepare information to submit a Dial Before You Dig (DBYD) enquiry to obtain utility plans from asset owners.
1.3	Review asset plans and gather site information to plan work and to identify hazards and assess risks associated with the activity according to WHS legislative and regulatory requirements.
1.4	Develop a safety plan to control hazards and risks following relevant legislative and regulatory requirements, Australian Standards and workplace policies and procedures.
1.5	Schedule work to meet asset owner and organisational requirements.
1.6	Select and check calibration of surveying equipment required for work activity according to manufacturer specifications.
2	Carry out locating and surveying tasks.	2.1	Apply relevant WHS legislation and regulations, and industry codes when locating and working near existing underground utilities.
2.2	Identify utility access points and use appropriate instruments and equipment to locate underground utilities.
2.3	Measure and mark required components according to relevant Australian Standards and project specifications.
2.4	Use surveying equipment to survey the identified positions of underground utilities and connect to spatial reference systems.
2.5	Perform surveying calculations and reduce measured spatial data to project reference system.
2.6	Validate and record measurements according to relevant Australian Standards, project specifications and organisational requirements.
3	Document results of locating and surveying field work.	3.1	Output and analyse data using surveying/computer-aided design (CAD) software to verify quality and accuracy to meet project and organisational requirements.
3.2	Prepare report and notify appropriate persons of results according to organisational requirements.
3.3	Complete documentation and archive spatial data according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS5061 Locate underground services in surveying practice.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI5061 Survey subsurface utility information

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5061 Locate underground services in surveying practice.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by locating and surveying at least two subsurface utilities for each of two different projects. For each project, the candidate must use:

one of the following pieces of locating equipment:

electromagnetic locating equipment

ground penetrating radar (GPR)

one of the following pieces of surveying equipment:

global navigation satellite system (GNSS)

total station.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

types of underground assets/utilities

the format, layout and content of service plans obtained from Dial Before You Dig (DBYD)

methods used for locating underground utilities

purpose and operation of equipment used for locating underground utilities

relevant sections of AS 5488 Classification of subsurface utility information

accuracy and precision requirements for locating underground services

key features of reference systems for surveying data

industry-accepted standards for the presentation of the surveyed results on plan and in reports.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

surveying and locating equipment

personal protective equipment (PPE)

survey specifications, including relevant plans and drawings.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI5062 Conduct photogrammetric mapping

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5062 Conduct photogrammetric mapping.

Application

This unit specifies the skills and knowledge required to interpret information from various types of image data to conduct photogrammetric mapping. It includes assessing the project specifications and survey area to determine the types and potential sources of image data required. The unit also includes visually analysing image data against spatial reference systems and ground controls for photogrammetric mapping.

This unit is suitable for skilled surveying technicians and skilled spatial information system (SIS) technicians who use a broad range of cognitive, technical and communication skills to select and apply methods and technologies to analyse information and provide solutions to sometimes complex surveying/spatial information problems.

Surveying and spatial information skills are applied in a range of industry contexts including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan photogrammetric mapping project.	1.1	Develop a project plan to monitor and report on project activities.
1.2	Review project specifications and survey area and analyse and apply photogrammetric data to project plan.
1.3	Identify potential sources of image data suitable for project mapping purposes.
1.4	Identify properties and constraints of different types of image data relevant to project specifications.
2	Obtain image data.	2.1	Apply ground controls for photogrammetric mapping as required.
2.2	Source or capture image data according to project requirements.
2.3	Identify and resolve problems with image acquisition process.
3	Process and analyse image data.	3.1	Access image data and use spatial reference systems to clarify properties according to project specifications.
3.2	Check ground controls targeted for photogrammetric mapping to assist interpretation of image data as required.
3.3	Calculate information and measurements from photogrammetric images.
3.4	Determine and calculate scale of digital image data.
3.5	Manipulate and set out image data to meet project specifications.
4	Finalise project.	4.1	Report on project completion to appropriate persons.
4.2	Store captured data according to organisational requirements.
4.3	Complete documentation according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS5062 Conduct photogrammetric mapping.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI5062 Conduct photogrammetric mapping

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5062 Conduct photogrammetric mapping.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by conducting photogrammetric mapping for two different projects.

For each mapping the candidate must:

include data images from at least two of the following sources:

aerial survey

unmanned aerial vehicle (UAV)

remote sensing data

light detection and ranging (LiDAR)

stereo imagery

videogrammetry

other forms of digital data in the horizontal or vertical plane

produce at least two of the following for the photogrammetric project:

contours line or topographic maps

volumetric calculation

orthophoto mosaics

stereo models

digital elevation model.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

sources of image data

graphical and technical information from maps and photographs

properties and characteristics of photogrammetric data used in mapping

key features of spatial reference systems relating to photogrammetric mapping

format requirements for image data

requirements for ground control in photogrammetric mapping

legislative and administrative requirements for accessing, using, storing and backup of photogrammetric data, including data privacy, copyright and licensing

relevant industry standards relating to photogrammetric mapping

work health and safety (WHS) requirements for using screen-based equipment.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

computer and software applications for conducting photogrammetric mapping

organisational policies and procedures relating to data privacy, copyright and licensing.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI5064 Conduct complex spatial data analysis

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5064 Coordinate GIS data manipulation and analysis.

Application

This unit specifies the skills and knowledge required to coordinate spatial data manipulation and analysis to meet task specifications. It includes analysing task needs and geographic information system (GIS) data format requirements, assessing potential analysis tools and models, and identifying the limitations of analysis results. The unit also includes verifying data source integrity, manipulating and analysing data, and preparing results to inform decision-making.

This unit is suitable for skilled surveying technicians and skilled spatial information system (SIS) technicians who use a broad range of cognitive, technical and communication skills to select and apply methods and technologies to analyse information and provide solutions to sometimes complex surveying/spatial information problems.

Surveying and spatial information skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan spatial data manipulation and analysis.	1.1	Determine task requirements in consultation with appropriate persons.
1.2	Determine parameters and assumptions for data manipulation and analysis according to task specifications.
1.3	Review and select tools, models and applications for applicability to task.
1.4	Prepare work-flow diagrams for manipulating and analysing data to meet project specifications.
2	Source and prepare data for manipulation and analysis.	2.1	Search for spatial data and evaluate for suitability to task.
2.2	Comply with legislative, copyright, licensing and intellectual property requirements when accessing data.
2.3	Analyse source data to verify integrity and resolve identified limitations or problems.
2.4	Transform data format and coordinate system to meet task requirements.
3	Manipulate and analyse GIS data.	3.1	Undertake data analysis and manipulation using querying, summarising, analysis tools and statistics to create data and extract information to meet task requirements.
3.2	Check results of analysis and manipulation for accuracy.
3.3	Prepare data for presentation of information to meet task requirements.
4	Finalise project.	4.1	Prepare a project report summarising and presenting results in tables, graphs or maps and identifying limitations of results.
4.2	Create metadata and store spatial data in accordance with organisational and legislative requirements, including copyright, intellectual property and licensing.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS5064 Coordinate GIS data manipulation and analysis.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI5064 Conduct complex spatial data analysis

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5064 Coordinate GIS data manipulation and analysis.

Performance Evidence

To demonstrate competency a candidate must meet the performance criteria of this unit by conducting spatial data manipulation and analysis for two different projects:

one project must be a vector-based project

one project must be raster-based project.

Both projects must involve complex multi-stage analysis that will be used to inform decision-making.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

sources of spatial information

spatial querying and browsing techniques for obtaining information from data

vector and raster analysis techniques

univariate statistics for spatial data

methods of verifying integrity of data

data reduction and manipulation techniques

types of spatial data formats

methods for creating layers on maps.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

computer and software appropriate for manipulating geographic information system (GIS) data.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI5065 Design basic engineering structures

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5065 Design basic engineering structures.

Application

This unit specifies the skills and knowledge required to design and create drawings for basic engineering structures. Basic engineering structures refer to small-scale designs for structures, such as rural or urban roads and sewer and stormwater drainage lines. It includes interpreting plans and design standards and specifications, organising resources, and developing a design. The unit also includes creating engineering drawings using design software functions and features.

This unit is suitable for skilled surveying technicians and skilled spatial information systems (SIS) technicians who use a broad range of cognitive, technical and communication skills to select and apply methods and technologies to analyse information and provide solutions to sometimes complex surveying/spatial information problems.

Surveying and spatial information skills are applied in a range of industry contexts, including town planning, civil construction, mining, engineering, health, agriculture and defence.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Organise resources for design work.	1.1	Access and analyse plans, maps, planning approvals, and design and drafting specifications to define type of engineering structure.
1.2	Plan design work in consultation with appropriate persons to meet project specifications and safety requirements.
1.3	Prepare the drawing environment by setting up the hardware and software system, drawing defaults and customising menus.
2	Develop design of basic engineering structure.	2.1	Review design specifications and supplied data calculations to determine drawings, views and scale required.
2.2	Develop natural surface terrain model and cross-section and long section according to project specifications.
2.3	Design vertical and horizontal alignment according to project specifications.
2.4	Develop plot design, and long section plots according to project specifications.
2.5	Calculate volume, gradients, grade intersections, and cut and fill according to project requirements.
3	Create engineering drawings.	3.1	Extract supplementary data from existing engineering drawings to meet project specifications.
3.2	Create detailed views using various scales to meet project specifications.
3.3	Produce plots at required scale to meet project specifications.
4	Finalise drawings of structure.	4.1	Generate report on set-out information and edit existing plans according to organisational requirements.
4.2	Finalise and check drawings and supporting documentation for compliance with project specifications.
4.3	Save drawing files in formats that meet organisational requirements.
4.4	Complete and archive documentation and spatial data according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS5065 Design basic engineering structures.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI5065 Design basic engineering structures

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS5065 Design basic engineering structures.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by preparing a design to specifications and drawings for two projects. Each project must use a different structure selected from the following:

rural road

urban road

sewer line

stormwater drainage line

building pad

open drain

ground level car park for 20 cars.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

graphical information in plans, drawings and maps

file formats for engineering drawings:

data exchange format (DXF)

portable document format (PDF)

format used in triangulation process to define position of points and triangles (PTS)

Microsoft Excel (XLS) spreadsheet format

key design considerations for basic engineering structures

standard construction and engineering plan design and presentation conventions

precision requirements for preparing engineering drawings using software

relevant legislation, and local and state/territory government design standards.

Assessment Conditions

Assessors must satisfy the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

computer and appropriate software

project specifications, drawings, maps and related engineering plans.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI6021 Conduct open pit mine surveys

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS6021 Conduct open pit mine surveys.

Application

This unit specifies the skills and knowledge required to survey open pit mining operations. It includes using specialist equipment to measure identified components of an open pit mine; capturing and reducing data; creating mine drawings; and complying with standards, legislation and regulations applicable to the mining industry.

This unit is suitable for surveyors who use broad theoretical and technical knowledge to analyse information as well as interpret and provide solutions to unpredictable and sometimes complex surveying/spatial information problems. The unit supports those who work in a mine surveyor role in an open pit mine environment.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

Licensing, legislative or certification requirements apply to this unit in some states/territories where mining surveying must be undertaken under the supervision of a registered surveyor. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare for open pit mine survey.	1.1	Consult appropriate persons and plans to identify open pit mine survey objectives, specifications and constraints.
1.2	Comply with legislative requirements and industry standards applicable to open pit mining.
1.3	Identify hazards, assess risks of work activities and implement control measures.
1.4	Liaise and collaborate with relevant persons on site according to project requirements.
1.5	Plan survey procedures to support mineral extraction in mine.
1.6	Check mine workings and activities comply with legal boundaries.
2	Carry out open pit mine surveying tasks.	2.1	Apply WHS requirements when performing surface mine surveying tasks.
2.2	Measure and set out identified spatial components of open pit mine according to project requirements.
2.3	Reduce measured spatial data for comparison with mine design.
2.4	Create mine drawings as required.
2.5	Use captured data to calculate mine volumes according to project requirements.
2.6	Record and validate measurements according to project requirements.
2.7	Resolve problems and implement contingencies according to project requirements.
3	Report open pit mine survey outcomes.	3.1	Finalise survey activities and confirm that contractual and legislative requirements are met.
3.2	Notify appropriate persons of survey results according to organisational requirements.
3.3	Complete documentation and store spatial data according to project and organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS6021 Conduct open pit mine surveys.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI6021 Conduct open pit mine surveys

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS6021 Conduct open pit mine surveys.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by conducting two different projects relevant to open pit mine surveys that include:

control re-establishment

set-out of positions for blast holes

detail/contour survey for water run-off purposes

calculation of stockpile volumes

measure of wall faces.

Two of the following pieces of surveying equipment must be used:

global navigation satellite system (GNSS)

remote sensing

laser scanner

unmanned aerial vehicle (UAV)

sonar

total station.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

legislation and regulations relevant to surface mine safety

terminology applicable to surface mining

mineral exploration methods, including geophysical, geochemical and geological techniques

terminology used in relation to common mineral deposits

operations involved in open pit mining:

developing roads and ramps

drilling

removing interburden

pre-stripping

stockpiles, dumps and safety berms

tailings dams

types of survey activities associated with open pit mines

techniques for wall monitoring:

required prism locations

toe, crest and batter checks

scanning technology

types of explosives and blasting practices applicable to surface mining operations

functions and use of specialised surveying equipment

accuracy and precision requirements for surveying data

technical information in mining plans

calculations relating to height, depth, dimension, direction, position and volumes.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

personal protective equipment (PPE)

relevant mines safety legislation and regulations for the jurisdiction

surveying specifications, including relevant plans and drawings.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI6022 Produce mine drawings

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS6022 Produce mine drawings.

Application

This unit specifies the skills and knowledge required to use high-level design software program functions and features to produce mine drawings. It includes linking drawing entities to database attributes and creating and plotting detailed views using various scales.

This unit is suitable for surveyors who use broad theoretical and technical knowledge to analyse information as well as interpret and provide solutions to unpredictable and sometimes complex surveying/spatial information problems. The unit supports those who work in a technical management role in a mining environment.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

Licensing, legislative or certification requirements apply to this unit in some states/territories where mining surveying must be undertaken under the supervision of a registered surveyor. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Establish drawing task.	1.1	Clarify drawing and detail requirements in consultation with appropriate persons.
1.2	Determine main work activities to achieve required outcomes.
1.3	Identify potential hazards to be noted on the drawings.
2	Prepare drawing environment.	2.1	Identify standard operating procedures, drawing standards and organisational requirements for drafting mine drawings.
2.2	Set up and use appropriate software according to organisational requirements.
2.3	Customise menus and drawing defaults to suit job and organisational requirements.
2.4	Create survey database according to organisational requirements.
3	Create mine drawings.	3.1	Link drawing entities to database attributes in line with organisational requirements.
3.2	Extract supplementary data from existing mining plans and drawings to meet job requirements.
3.3	Incorporate safety requirements into drawings according to project specifications.
3.4	Create detailed views using various scales to meet job requirements.
3.5	Save files in required formats according to organisational requirements.
4	Produce output.	4.1	Produce plots at required scale and incorporate relevant supplementary data to meet job requirements.
4.2	Produce entities from drawing files or database and list in required format to meet project specifications.
4.3	Use mine reference system to process and reduce identified spatial components.
5	Finalise drawings.	5.1	Finalise and check drawings for compliance with organisational requirements.
5.2	Notify appropriate persons of results according to organisational requirements.
5.3	Complete documentation and store spatial data according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS6022 Produce mine drawings.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI6022 Produce mine drawings

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS6022 Produce mine drawings.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by using computer-aided design (CAD) software functions and features to produce mine drawings that meet technical specifications for two different projects.

For each mine drawing, the candidate must:

extract data from existing mining and engineering drawings

link drawing entities to database attributes

incorporate safety requirements

include drawings, views and plots at required scale

include precise and accurate measurements.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

drawing functions and features of CAD software:

area and volume

creating output files using designs or survey pick-up data

dimensions

edit functions

grade reports

alternate views

macros

ore and waste reports

two-dimensional (2-D) coordinate plotting

design and presentation conventions for mining plans

supplementary data included on plans

application of mathematical concepts and skills to surveying

methods for validating data and measurements to identify errors

legislative requirements relating to mine survey plans.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

computer and CAD software

project and design specifications.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI6032 Conduct advanced GNSS control surveys

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS6032 Conduct advanced GNSS control surveys.

Application

This unit specifies the skills and knowledge required to conduct advanced global navigation satellite system (GNSS) control surveys using GNSS equipment and suitable software to communicate with GNSS receivers. It includes programming and operation of GNSS equipment, relating surveying data to a reference system, and identifying and resolving discrepancies with the reference system.

This unit is suitable for surveyors who use broad theoretical and technical knowledge to analyse information as well as interpret and provide solutions to unpredictable and sometimes complex surveying/spatial information problems. The unit supports those who work in a technical management role in a surveying team.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare for advanced GNSS control survey.	1.1	Analyse survey specifications and plan key activities required.
1.2	Identify potential situations impacting on effectiveness of GNSS technologies and plan contingencies.
1.3	Set up and check GNSS equipment according to survey and organisational requirements.
1.4	Apply projection and datum parameters when using GNSS equipment and software.
1.5	Obtain, validate and record existing survey control data and determine need for additional controls based on identified non-conformities.
1.6	Collate, validate and manipulate data into the GNSS receiver.
2	Carry out GNSS control surveying tasks.	2.1	Work safely, using personal protective equipment (PPE) when conducting field work.
2.2	Program and operate GNSS equipment to analyse and manipulate data according to survey and organisational requirements.
2.3	Relate GNSS survey to a reference system according to survey specifications.
2.4	Identify and resolve problems relating to discrepancies in the reference system or manage contingencies.
2.5	Collect GNSS data using planned methodologies according to survey requirements.
2.6	Analyse existing control networks and establish horizontal and vertical control positions according to project specifications.
2.7	Identify non-conformances in control networks and the need for additional controls.
2.8	Validate and record GNSS measurements on the reference system according to specifications.
3	Finalise advanced GNSS control survey.	3.1	Use GNSS software to process data according to survey and organisational requirements.
3.2	Complete validation checks according to project specifications, industry-accepted standards and organisational requirements.
3.3	Identify and address discrepancies between survey specifications and actual data according to survey and organisational requirements.
3.4	Finalise and complete survey and documentation according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS6032 Conduct advanced GNSS control surveys.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI6032 Conduct advanced GNSS control surveys

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS6032 Conduct advanced GNSS control surveys.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by planning and conducting an advanced global navigation satellite system (GNSS) control survey for two different projects using the following pieces of equipment in both projects:

geodetic GNSS receiver

associated equipment capable of differential and real-time modes of operations.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

reference and coordinate systems for surveying data, including Australian Height Datum and Map Grid of Australia

graphical and technical information in aerial photographs, maps, drawings, field records and survey plots

technical terminology in specifications and contracts

types of GNSS data collection techniques, accuracies and applications

projection and datum parameters required for GNSS equipment and processing software

GNSS availability, structures, capabilities and limitations

GNSS control surveying techniques

methods for accessing, manipulating, retrieving and archiving GNSS data

accuracy and precision requirements for GNSS control networks

GNSS accuracy enhancement techniques.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

GNSS equipment and relevant software

personal protective equipment (PPE)

survey specifications, plans, maps and photographs.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI6033 Conduct underground mine surveys

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS6033 Conduct underground mine surveys.

Application

This unit specifies the skills and knowledge required to conduct underground mine surveying operations that comply with standards, legislation and regulations applicable to the mining industry. It includes identifying objectives, and organising resources and planning to support an underground mine surveying operation. The unit also includes the use of specialised survey equipment to capture and reduce data for the creation of mine drawings.

This unit is suitable for surveyors who use broad theoretical and technical knowledge to analyse information as well as interpret and provide solutions to unpredictable and sometimes complex surveying/spatial information problems. The unit supports those who work in a technical management role in an underground mining environment.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS), regulations and legislation that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

Licensing, legislative or certification requirements apply to this unit in some states/territories where mining surveying must be undertaken under the supervision of a registered surveyor. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan underground mine surveying operations.	1.1	Identify and document surveying objectives, deliverables, constraints, work activities and surveying equipment needs according to spatial data specifications and organisational requirements.
1.2	Manage workflow to schedule and measure, record and report progress of activities in relation to agreed plans.
1.3	Implement and maintain agreed communication processes between client and other appropriate persons.
1.4	Devise and apply risk management and contingency strategies so that project complies with legal and statutory standards and organisational requirements.
2	Prepare for underground mine surveying.	2.1	Consult appropriate persons and plans to identify underground mine survey objectives, specifications and constraints.
2.2	Establish processes and procedures for undertaking underground surveying according to requirements.
2.3	Identify surveying techniques applicable to the development of headings in underground mining operations according to project objectives and organisational requirements.
2.4	Perform the required check and adjust of equipment prior to commencing survey tasks.
3	Conduct underground mine surveying tasks.	3.1	Maintain situational awareness of potential hazards and risks.
3.2	Measure or set out identified spatial components of mine design according to project specifications.
3.3	Reduce measured spatial data for comparison with design.
3.4	Create mine drawings as required.
3.5	Reduce and use captured data to calculate mine volumes according to project requirements.
3.6	Record and validate measurements according to project requirements.
3.7	Resolve problems and implement contingencies according to project requirements.
3.8	Set out underground development according to design parameters.
4	Finalise and report project outcomes.	4.1	Finalise survey activities and confirm that contractual and legal requirements are met.
4.2	Notify appropriate persons of project results according to organisational requirements.
4.3	Complete documentation and store spatial data according to project and organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS6033 Conduct underground mine surveys.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI6033 Conduct underground mine surveys

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS6033 Conduct underground mine surveys.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by wearing appropriate personal protective equipment (PPE), safety apparel and equipment for underground work and performing two different activities for underground mine surveys from the list below:

position and install a laser for directional control

set out and mark up a series of rings for stope creation

use a surface control network to establish underground wall stations.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

terminology applicable to underground mining

graphical and technical information in mining and engineering plans

mineral exploration methods, including geophysical, geochemical and geological techniques

stages and methods of exploration

mining methods for metalliferous and coal mines

survey requirements for:

mine access and egress

mine layout

service provision

specialised surveying equipment requirements

work area accessibility requirements

accuracy and precision requirements for surveying data

underground positional accuracy relative to surface representation

methods to set up and check and adjust specialised surveying equipment

drilling techniques:

applicable to blasting in mining operations

used for sampling rock and unconsolidated sands

techniques for providing rock stability and ground support

methods for developing headings in underground mining operations

methods for maintaining adequate mine ventilation:

properties of natural air flow

requirements for ventilation plans

duties of ventilation officer for an underground mining operation

exposure standards for atmospheric contaminants

procedures for testing and sampling atmospheric contaminants

methods for measuring air velocity and determining air quantity given relevant operational data

methods of mechanical and auxiliary ventilation

sources of atmospheric contaminants in an underground mining environment

relevant regulations and legislation relating to the mining industry and underground mining

work health and safety (WHS) requirements in mining

risk management and contingency strategies

duty of care in the mine environment

client and stakeholder communication

records and reporting using organisational naming conventions

techniques for planning, scheduling, measuring and monitoring work progress.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

PPE

mining and surveying specifications, relevant plans and drawings

procedures and documentation relating to mining regulations.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI6034 Conduct mining geology project research

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS6034 Conduct mining geology operations.

Application

This unit specifies the skills and knowledge required to undertake research to support geological projects within a mining environment. It includes using surveying techniques to take measurements and reduce and manipulate spatial data to assist in assessing and identifying geological aspects of possible ore or coal deposits.

The unit also includes assessing the geological setting for the projects and requires knowledge of basic geological concepts, exploration techniques and ore-forming processes, as well as open pit or underground mining activities and mining methods.

This unit is suitable for surveyors who use broad theoretical and technical knowledge to analyse information as well as interpret and provide solutions to unpredictable and sometimes complex surveying/spatial information problems. This unit supports surveyors who work in a mining environment.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

Licensing, legislative or certification requirements apply to this unit in some states/territories where mining surveying must be undertaken under the supervision of a registered surveyor. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare for project.	1.1	Determine project objectives and specifications in consultation with appropriate persons.
1.2	Document project objectives, deliverables and work activities according to organisational requirements.
1.3	Evaluate constraints and environmental considerations according to organisational requirements.
1.4	Identify hazards and assess risks of work activities and implement control measures.
1.5	Apply relevant legislative requirements and industry standards applicable to project work.
1.6	Develop project schedule and methods for recording and reporting progress of activities to meet agreed timeframes and organisational requirements.
2	Investigate the geology relevant to mining project.	2.1	Apply WHS requirements when performing project tasks.
2.2	Assess the environment to identify geological aspects of possible ore deposits.
2.3	Examine rock types and structures fundamental to mining operations according to project specifications.
2.4	Assess levels of rock stability and ground support requirements according to project specifications.
2.5	Identify and evaluate ore and mineral types fundamental to mining project.
2.6	Identify methods for obtaining ore and mineral samples according to project specifications.
2.7	Conduct measurements and reduce and manipulate spatial data according to project specifications.
3	Administer project.	3.1	Implement and maintain agreed communication processes between project and other relevant persons.
3.2	Resolve problems and implement contingencies according to project requirements.
3.3	Compile project findings and write up report according to organisational requirements
3.4	Evaluate mining geology project for compliance with project specifications.
3.5	Notify appropriate persons of project results according to organisational requirements.
3.6	Complete documentation and store spatial data according to project and organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS6034 Conduct mining geology operations.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI6034 Conduct mining geology project research

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS6034 Conduct mining geology operations.

Performance Evidence

To demonstrate competency a candidate must meet the performance criteria of this unit by conducting and documenting two different projects to measure geological survey components.

For each project, the candidate must:

report on:

geological aspects of potential ore or coal deposits

rock types and structures

levels of rock stability and ground support

methods for obtaining ore and mineral samples

potential environmental impacts

use two of the following pieces of equipment:

global navigation satellite system (GNSS)

level

remote sensing technology

tape

total station.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

common types of ore and mineral deposits and their physical and chemical characteristics

mineral exploration methods, including geophysical, geochemical and geological techniques

methods for obtaining ore and mineral samples

classification of economic ore or mineral deposits

physical and chemical characteristics of rock types and structures fundamental to mining operations

mining methods for metalliferous and/or coal mines

techniques for providing rock stability and ground support relating to surface and underground mining

function and use of specialised surveying instruments

data capture and set-out techniques

accuracy and precision requirements for mining geology surveying operations

data reduction and manipulation techniques

techniques for scheduling, measuring and monitoring work progress, undertaking risk assessment and planning to mitigate risks.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

personal protective equipment (PPE)

appropriate surveying equipment

surveying specifications, including relevant plans and drawings

relevant mines safety legislation and regulations for the jurisdiction.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI6035 Conduct complex engineering set-out surveys

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS6035 Conduct complex engineering set-out surveys.

Application

This unit specifies the skills and knowledge required to conduct a complex engineering set-out survey based on specifications and client requirements.

It includes scheduling, recording, monitoring and reporting on the project. The unit also includes setting up and using specialised surveying equipment to measure, record and reduce surveying data using an established control network and spatial coordinate and reference systems. It also includes validation of the accuracy of data and identifying and resolving problems.

This unit is suitable for surveyors who use broad theoretical and technical knowledge to analyse information as well as interpret and provide solutions to unpredictable and sometimes complex surveying/spatial information problems. The unit supports those who work in a technical management role in a surveying team.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare for complex engineering set-out survey.	1.1	Analyse survey set-out specifications, including cross-sections and plans, and technical descriptions of surveying data.
1.2	Determine constraints, work activities, technologies and techniques to be used for set-out according to project specifications and client requirements.
1.3	Identify any special equipment or resource requirements according to characteristics of the operating environment.
1.4	Devise and apply risk management and contingency strategies to ensure project complies with legislative requirements, industry standards and organisational requirements.
1.5	Determine safe work requirements, including use of personal protective equipment (PPE).
1.6	Select and check surveying equipment to ensure correct operation and functionality according to manufacturer specifications.
2	Manage complex engineering set-out survey.	2.1	Set out identified project components accurately according to project specifications.
2.2	Conduct, validate and record set-out measurements and calculations using control network according to project specifications.
2.3	Liaise and collaborate with relevant persons.
2.4	Review project progress and implement agreed changes for consistency with project scope and timeframes.
2.5	Resolve problems and implement contingencies according to organisational requirements.
3	Finalise complex engineering set-out survey.	3.1	Finalise and check project for compliance with project and organisational requirements.
3.2	Notify appropriate persons of project results according to organisational requirements.
3.3	Complete documentation and archive spatial data according to project and organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS6035 Conduct complex engineering set-out surveys.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI6035 Conduct complex engineering set-out surveys

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS6035 Conduct complex engineering set-out surveys.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by conducting two different complex engineering set-out surveys.

For each complex engineering set-out survey, the candidate must:

conduct set-out measurements and calculations to meet engineering specifications using two of the following pieces of surveying equipment:

current meter

global navigation satellite system (GNSS)

level

tape

theodolite

total station.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

legislative requirements, and industry standards relating to engineering set-out surveys

set-out considerations for:

civil works, including roads and pipelines

buildings, including curved structures and footings

cul-de-sacs

methods for setting up, levelling and calibrating surveying equipment

data capture, set-out and reduction techniques

graphical and technical information in engineering plans

accuracy and precision requirements for setting out surveying data

methods for calculating surveying data and verifying its accuracy using primary and secondary controls

industry-accepted methods for validating data to identify errors and discrepancies

methods for establishing a control network that meets specified tolerances

organisational policies and procedures relating to:

work health and safety (WHS) relating to surveying activities

reporting and documentation

using and allocating resources

using surveying equipment

reference and coordinate systems for surveying data, including Australian Height Datum and Map Grid of Australia.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

personal protective equipment (PPE)

survey specifications, including relevant engineering plans and drawings.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI6036 Monitor engineering structures

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS6036 Monitor engineering structures.

Application

This unit specifies the skills and knowledge required to monitor engineering structures using surveying methods. It includes analysing project specifications and design information to identify components to be measured and monitored, and planning monitoring activities. The unit also includes implementing risk management and reviewing work outcomes against specifications. It also includes setting up and using surveying equipment to measure, record and reduce surveying data using spatial coordinate and reference systems.

This unit is suitable for surveyors who use broad theoretical and technical knowledge to analyse information as well as interpret and provide solutions to unpredictable and sometimes complex surveying/spatial information problems. The unit supports those who work in a technical management role in a surveying team.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

Licensing, legislative or certification requirements apply to this unit in some states/territories where mining surveying must be undertaken under the supervision of a registered surveyor. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to monitor engineering structure.	1.1	Interpret project specifications and engineering design information to identify components to be measured and accuracy and precision tolerances to be applied in consultation with appropriate persons.
1.2	Identify site hazards, assess risks and implement control measures according to legislative requirements for working safely.
1.3	Identify any special equipment and resource requirements according to project specifications and operating environment.
1.4	Select and check data collection equipment is functioning correctly.
1.5	Designate organisation of project resources, equipment, materials and transport to appropriate persons.
2	Develop project plan to monitor engineering structure.	2.1	Document project deliverables, principal work activities, resources required and any constraints according to project specifications.
2.2	Document hazards, risks and control measures in project plan.
2.3	Specify validation processes to verify integrity of required spatial data in project plan.
2.4	Allocate work responsibilities and implement supervisory processes, checks and measures.
3	Implement monitoring tasks.	3.1	Control hazards and manage risks associated with monitoring activities to comply with legislative requirements.
3.2	Apply industry-accepted standards for using surveying equipment and performing surveying measurements and computations.
3.3	Reduce measured spatial data to project spatial reference system for comparison with design.
3.4	Validate, record and process measurements according to industry-accepted standards.
3.5	Identify and resolve non-conformities between engineering structure and project specifications and manage contingencies according to organisational requirements.
4	Finalise and report monitoring results.	4.1	Compile monitoring results and review against project specifications.
4.2	Report findings to appropriate persons according to organisational requirements.
4.3	Complete documentation and store spatial data according to organisational requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS6036 Monitor engineering structures.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI6036 Monitor engineering structures

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS6036 Monitor engineering structures.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by monitoring engineering structures for two projects.

For each project, the candidate must conduct measurements and calculations to meet engineering specifications using three of the following pieces of equipment:

current meter

global navigation satellite system (GNSS)

level

tape

theodolite

total station.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

reference and coordinate systems for surveying data, including Australian Height Datum and Map Grid of Australia

project zone design

graphical and technical information in engineering plans

accuracy and precision requirements and tolerances for engineering structures

data formatting, processing and reduction techniques

industry-accepted standards and methods for validating data to identify errors and discrepancies

legislative requirements and industry standards relating to monitoring engineering structures

work health and safety (WHS) relating to survey activities and work on construction sites

processes to establish and use high-level survey control

use and application of network and traverse adjustments

methods for calculating surveying data and verifying its accuracy using spatial reference systems

methods for connecting equipment to coordinate systems

methods for setting up, levelling and calibrating surveying equipment

methods for identifying and reporting non-conformities.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

equipment for monitoring engineering structures

survey specifications, including relevant engineering plans and drawings.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI6037 Conduct advanced remote sensing analysis

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS6037 Conduct advanced remote sensing analysis.

Application

This unit specifies the skills and knowledge required to conduct advanced remote sensing analysis on digital imagery. It includes using software and image processing systems to perform the required image enhancements, manipulations and analysis. The unit also includes performing supervised and unsupervised classifications on datasets and conducting related error analysis.

This unit is suitable for surveyors and skilled spatial information system (SIS) technicians who use broad theoretical and technical knowledge to analyse information as well as interpret and provide solutions to unpredictable and sometimes complex surveying/spatial information problems. The unit supports those who work in a technical management role in a spatial information services team, in areas such as cartography, town planning and mapping.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan remote sensing analysis.	1.1	Analyse project specifications and determine appropriate remote sensing analysis methods.
1.2	Select suitable image sources according to project specifications.
1.3	Identify suitable images and examine metadata to meet project specifications.
1.4	Obtain image data required to meet project specifications.
1.5	Assess constraints of use of remote sensing data and plan contingencies to meet project requirements.
1.6	Apply legislative and organisational requirements for accessing and using spatial data.
2	Analyse image using spectral indices.	2.1	Perform radiometric correction on image, including converting images to reflectance or radiance values to enhance quality of image data.
2.2	Apply spectral indices to image data and interpret results.
3	Analyse image using image classification algorithms.	3.1	Apply convolution matrices to enhance quality of image data.
3.2	Determine information classes required according to project specifications.
3.3	Create training samples for required information classes.
3.4	Evaluate training areas and create spectral signature file.
3.5	Apply supervised classification algorithms to signature file.
3.6	Conduct error analysis to calculate approximate accuracy of classification.
3.7	Interpret results according to project specifications.
4	Document image analysis.	4.1	Write up the methodology used to compile and analyse image data.
4.2	Write up interpretation of results, noting accuracy and limitations.
4.3	Present results in graphical, tabular or map format according to project requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS6037 Conduct advanced remote sensing analysis.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI6037 Conduct advanced remote sensing analysis

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS6037 Conduct advanced remote sensing analysis.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by using a computer and remote sensing software system to conduct and report an advanced remote sensing analysis for two different projects:

one project must analyse remote sensing data using spectral indices to transform the image to identify landscape patterns or features.

one project must focus on performing classifications on datasets using supervised and unsupervised classification algorithms and training samples.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

metadata relating to remote sensing data

characteristics of multispectral imagery, including:

spatial resolution

spectral resolution

radiometric resolution

temporal resolution

spectral response patterns of common landcovers

geometric and radiometric corrections applied to multispectral imagery

functions and statistics available in image processing systems:

band selections

contrast stretches

histogram plots

univariate and multivariate statistics

remote sensing indices:

vegetation indices

water indices

burn indices

industry-accepted techniques for applying supervised and unsupervised classification algorithms to remote sensing data

legislative requirements for data privacy, intellectual property and licensing when using remotely sensed data

digital image data formats

sources of spatial datasets

image enhancement and processing techniques, including convolution matrices

methods for validating spatial data sources and constraints on use

key features of coordinate reference systems.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

computer and software appropriate for conducting remote sensing manipulation and analysis.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI6040 Develop 2-D and 3-D terrain visualisations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS6040 Develop 2-D and 3-D terrain visualisations.

Application

This unit specifies the skills and knowledge required to develop two-dimensional (2-D) and three-dimensional (3-D) visualisations in a geographic information system (GIS) or computer-aided design (CAD) context. It includes the application of specialised technical and conceptual skills and a broad knowledge of spatial datasets. The unit also includes the development of technical documentation incorporating mapping and scientific techniques.

This unit is suitable for surveyors who use broad theoretical and technical knowledge to analyse information as well as interpret and provide solutions to unpredictable and sometimes complex surveying/spatial information problems. The unit supports those who work in a technical management role in a spatial information services team in areas such as cartography, town planning, mapping and GIS.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety(WHS) legislation and regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare 2-D or 3-D digital elevation model (DEM).	1.1	Analyse job specifications, constraints and main work activities.
1.2	Prepare CAD environment by setting up hardware and software systems, drawing defaults and customising menus.
1.3	Design GIS or CAD environment of surface elevation according to project specifications and organisational requirements.
1.4	Establish views and layouts according to job specifications.
1.5	Investigate current remote sensing technologies for capturing raw elevation data.
1.6	Conduct searches to identify available spatial data and evaluate and obtain suitable data to meet drawing specifications.
1.7	Apply organisational requirements relating to working safely when using screen-based equipment.
2	Create 2-D drawings.	2.1	Create detailed views and layouts using various scales according to job specifications.
2.2	Finalise 2-D drawings and modify existing 2-D model as necessary to meet job specifications.
3	Create 3-D model or DEM.	3.1	Model surface elevation by mathematically defined surfaces and by point or line data according to job specifications.
3.2	Determine products that can be derived from a DEM according to job specifications.
3.3	Create and manipulate entities in 3-D space according to job specifications.
3.4	Develop DEM with a range of thematic data and generate and drape profiles over model according to project specifications.
3.5	Create contour map of area by employing procedures appropriate to data format and software according to job specifications.
3.6	Create slope map of area from gradient and aspect components according to job specifications.
3.7	Create shaded relief map of area from gradient and relief map representations according to job specifications.
3.8	Finalise 3-D drawings and modify existing 3-D model as necessary to meet job specifications.
4	Produce output.	4.1	Apply quality and accuracy measures on modelled 2-D and 3-D outputs.
4.2	Document 2-D and 3-D outputs according to project specifications and organisational requirements.
4.3	Save drawing files and elevation data outputs in appropriate format according to job specifications and organisational requirements.
4.4	Extract physical properties to job specifications and use slope map of area for analytical purposes.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS6040 Develop 2-D and 3-D terrain visualisations.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI6040 Develop 2-D and 3-D terrain visualisations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS6040 Develop 2-D and 3-D terrain visualisations.

Performance Evidence

To demonstrate competency a candidate must meet the performance criteria of this unit by using a geographic information system (GIS) or computer-aided design (CAD) environment to develop two-dimensional (2-D) and three-dimensional (3-D) terrain visualisations that meet specifications for two different projects.

For each project, the candidate must prepare drawings and models that meet specifications for accuracy, completeness, coverage, density and logical consistency.

For the 3-D terrain visualisations, the candidate must:

develop contour, slope and shaded relief maps of an area by creating and manipulating entities in 3-D space

create a digital elevation model in 3-D using mathematically defined surfaces and point or line data.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

interpretation of:

engineering and environmental plans

graphical information, including rasters

technical drawing standards

height, depth, breadth, dimension and position in terms of operational activity and virtual representation

interpolation techniques to convert from point to raster data

computer platforms and software for GIS, CAD and digital elevation models (DEMs)

legislative requirements for data, copyright and licensing

data formats and precision and accuracy requirements for preparing terrain visualisations in 2-D drawings and 3-D models

techniques for processing and displaying digital images

sources for existing spatial datasets

methods for capture of raw elevation data

GIS and CAD principles, capabilities and uses in relation to creating terrain visualisations

methods for validating spatial data sources

types of data set constraints

key features of spatial referencing systems

techniques for modifying existing 2-D and 3-D models

types of products that can be derived from a DEM.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

computer, including GIS or CAD applications and software appropriate for developing 2-D and 3-D terrain visualisations

printer, scanner, plotter and multimedia devices and peripherals.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPSSI6041 Compile mine survey plans

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS6041 Compile mine survey plans.

Application

This unit specifies the skills and knowledge required to compile a mine survey plan using computer-aided design (CAD) programs to produce mine drawings. It includes organising work processes; checking and validating essential surveying information; and creating a survey database, file structures and conventions, and metadata. The unit also includes the use of specialist surveying tools and techniques to measure, reduce and validate spatial data and create mine plans, cross-sections and plots.

This unit is suitable for surveyors who use broad theoretical and technical knowledge to analyse information as well as interpret and provide solutions to unpredictable and sometimes complex surveying/spatial information problems. The unit supports those who work in a technical management role in a mining environment.

All work must be carried out to comply with workplace procedures, in accordance with relevant state/territory regulations that govern surveying work, as well as work health and safety (WHS) legislation and regulations that apply to the workplace.

Cadastral surveying must be undertaken under the supervision of a registered surveyor. Users must check with the relevant regulatory state/territory authority before delivery.

Licensing, legislative or certification requirements apply to this unit in some states/territories where mining surveying must be undertaken under the supervision of a registered surveyor. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.

Pre-requisite Unit

Nil.

Unit Sector

Surveying and Spatial Information Services

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Organise work processes.	1.1	Define and document project deliverables, activities and timeframes.
1.2	Access and interpret design information to identify spatial data requirements and components to be measured and monitored.
1.3	Check essential surveying information for currency and validity.
1.4	Create survey database, file structures and conventions, and metadata according to project specifications.
1.5	Schedule, measure, record and report progress of activities in relation to agreed timeframes and plans.
1.6	Comply with legislative and organisational requirements in compiling mine survey plans.
1.7	Implement and maintain agreed communication processes between client and other appropriate persons.
2	Standardise mine survey plan requirements.	2.1	Identify requirements for lodging plan according to organisational requirements.
2.2	Research and summarise mine plan drawing and plotting requirements to meet project specifications.
2.3	Manage contingencies and constraints and resolve problems to ensure plans meet specifications.
3	Produce mine survey plans.	3.1	Identify and comply with plan lodgement requirements, standard drawing requirements and plotting specifications.
3.2	Check mine grid coordinate systems and requirements for data processing for currency and validity.
3.3	Create database, file structures and conventions, and metadata as the basis for design work.
3.4	Reduce measured spatial data to project reference system.
3.5	Validate and record measurements according to project specifications.
3.6	Check mine plans for compliance with project specifications and organisational requirements.
4	Finalise mine survey plans.	4.1	Assess plan for compliance with relevant standards and task requirements.
4.2	Finalise mine survey plans and notify relevant persons of results according to organisational requirements.
4.3	Complete documentation and archive spatial data according to legislative and organisational requirements for completing records, reporting and mine drawings, and protocols for saving and formatting drawings.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPSIS6041 Compile mine survey plans.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPSSI6041 Compile mine survey plans

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 12.0. This unit supersedes and is equivalent to CPPSIS6041 Compile mine survey plans.

Performance Evidence

To demonstrate competency a candidate must meet the elements and performance criteria of this unit by using computer-aided design (CAD) software to develop two mine surveys plan that meet technical project specifications.

Each mine survey plan must incorporate:

grid convergence

long and cross-section plot requirements

map legends

plot symbols

sheet surround.

Knowledge Evidence

To be competent in this unit a candidate must demonstrate knowledge of:

types of mine plans:

accident plans

emergency plans

open cut mine plans

surface infrastructure plans

underground level plans

ventilation plans

Australian drawing standards, data formats and precision and accuracy requirements for preparing mine drawings using CAD

height, depth, dimension and position and actual operational activity and virtual representation

graphical information in cross-sections and plans

CAD principles, capabilities and uses in relation to mine design

metadata:

availability

conditions of use

coordinate system

currency

custodian

data accuracy

data description

date of acquisition

licence

quality

source

spatial data acquisition methodologies

version control

data reduction and manipulation techniques

standard engineering and mining plan design and presentation conventions

industry-accepted standards for mine survey plans

legislative and organisational requirements for mine survey plans

methods for validating measurements to identify errors

key features of mine grid coordinate systems.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting where these skills and knowledge would be performed.

Candidates must have access to:

computer and CAD software.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPUPM3005 Manage pests without applying pesticides

Modification History

Release 3	This version first released with CPP Property Services Training Package Release 14.0. Typographical correction from pscoids to psocids in the Knowledge Evidence and Performance Evidence.
Release 2	This version first released with CPP Property Services Training Package Release 13.1. Fixed incorrect terminology, replaced paperlice reference with pscoids in Performance Evidence and Knowledge Evidence.
Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and equivalent CPPPMT3005 Manage pest without applying pesticides.

Application

This unit specifies the skills and knowledge required to adapt or create physical conditions in premises to manage a range of non-timber pests including ants, cockroaches, rodents and spiders. The unit includes gaining a thorough understanding of client requirements and factors contributing to the pest problem and assessing the nature and extent of pest activity at the site. It requires selecting appropriate equipment and pest management methods to eliminate food, water and harbourages and block pest ingress.

The unit does not apply to inspecting for, or managing termites or other timber pests, or applying chemical or fumigation pest management methods.

A person working at this level would be expected to take responsibility for organising and completing tasks assigned to them without close supervision.

This unit forms part of the licensing requirements for people engaged in pest management in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil

Unit Sector

Urban Pest Management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Confirm client and compliance requirements.	1.1	Review work instructions to confirm client requirements, site location and pest management timeframes and clarify issues with relevant persons.
1.2	Review workplace policies and procedures and regulatory and industry requirements for managing pests without pesticides and apply to work instructions to ensure compliance.
2	Inspect work site and identify pests or pest activity.	2.1	Establish contact with relevant persons and access work site according to client and workplace requirements.
2.2	Determine inspection method and select and use required inspection tools and equipment, including personal protective equipment (PPE).
2.3	Identify hazards associated with inspection tasks and assess and control risks at the site according to workplace requirements.
2.4	Examine site buildings and surrounds to identify pest entry points, evidence of activity and risk factors according to work instructions.
2.5	Assess evidence to identify pest types and extent and potential for pest activity and record findings.
3	Plan pest management methods and activities.	3.1	Select cultural and physical pest management methods to manage identified pest types and extent and potential of pest activity.
3.2	Conduct risk assessment and plan risk management strategies to ensure safety and regulatory compliance when implementing pest management methods.
3.3	Identify factors affecting completion of pest management activities or compliance and obtain required information or assistance.
3.4	Prepare and document a pest management plan that addresses the client’s pest problem and meets workplace and compliance requirements.
3.5	Discuss proposed pest management methods with client to clarify issues and concerns and obtain approval to implement pest management plan.
3.6	Calculate work site size and usage pattern to plan work activities to ensure safety of personnel and efficient use of tools and building components when installing physical controls.
4	Adapt or create physical conditions in work site to manage pests.	4.1	Install signs or barriers to protect public health and safety during pest management activities and implement other risk control measures required to manage hazards identified at the work site.
4.2	Select and check pest management tools and equipment and PPE and confirm correct and safe operation according to manufacturers’ instructions and workplace requirements.
4.3	Select, locate and prepare pest management materials according to manufacturers’ instructions and pest management plan.
4.4	Use tools, equipment and materials to modify physical conditions at work site to manage pests according to pest management plan.
4.5	Check site modifications to verify effectiveness of pest management methods and make required adjustments to meet work instructions and client requirements.
4.6	Recognise and promptly respond to emergency situation according to workplace requirements.
5	Finalise work and complete documentation.	5.1	Remove tools, equipment, materials and waste from pest management activities and restore work site to meet client and compliance requirements.
5.2	Remove signage or barriers and notify relevant persons when site is available for re-use.
5.3	Clean and decontaminate pest management tools and equipment according to manufacturers’ instructions and workplace requirements.
5.4	Check tools, equipment and PPE to confirm safe and correct operation, record required maintenance and store to allow ready access and re-use.
5.5	Treat exposed skin to remove any contamination according to product manufacturers’ instructions and workplace requirements.
5.6	Complete and distribute pest management documentation in compliance with workplace and compliance requirements.

Foundation Skills

Candidates require:

oral communication skills to use clear explanations, active listening and questioning skills to convey, clarify and confirm information provided to clients

reading skills to interpret key requirements of manufacturers’ instructions for equipment and materials

numeracy skills to calculate area and volume when applying physical pest management controls.

Unit Mapping Information

Supersedes and equivalent to CPPPMT3005 Manage pests without applying pesticides.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPUPM3005 Manage pests without applying pesticides

Modification History

Release 3	This version first released with CPP Property Services Training Package Release 14.0. Typographical correction form pscoids to psocids in the Knowledge Evidence and Performance Evidence.
Release 2	This version first released with CPP Property Services Training Package Release 13.1. Fixed incorrect terminology, replaced paperlice reference with pscoids in Performance Evidence and Knowledge Evidence.
Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and equivalent CPPPMT3005 Manage pest without applying pesticides.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by managing pests without applying pesticides in ten different residential and/or commercial premises.

The following different types of pests must be managed during work across the ten premises:

ants

cockroaches

rodents

spiders

a minimum of four of the following:

bed bugs

bees and wasps

birds

fabric pests

fleas

flies

mites

occasional invaders: amphipods, millipedes, springtails, thrips

psocids

stored product pests.

Pest management plans for each premises must detail:

identified pest types and potential for pest activity

extent of pest activity or infestation including the source, scope and degree of pest activity and contributing risk factors

recommended pest management methods that do not involve pesticide use

risk management plan

advice on health, safety, environmental protection and other compliance requirements

advice on pest prevention strategies

follow-up pest management advice, monitoring and call-back schedule.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

compliance requirements associated with managing pests without applying pesticides:

Australian standards, quality assurance and certification requirements

industry guides, advisory standards and relevant industry codes of practice

key requirements of commonwealth, state and territory legislation and local government regulations:

environmental protection

licensing for pest management

mandatory notifications

privacy

public health and safety

ecology, biology, lifecycles, habits and harbourages of urban pests:

ants

bed bugs

bees and wasps

birds

cockroaches

fabric pests (at least three different species in the geographical area)

fleas

flies (at least three different species in the geographical area)

mites

occasional invaders: springtails, thrips, amphipods and millipedes

psocids

rodents

spiders

stored product pests (at least three different species in the geographical area)

information and industry terminology typically contained in pest management work instructions

meaning of integrated pest management

methods used to manage non-timber pests without applying pesticides:

cultural controls

physical controls

signs of termite activity and implications of not reporting suspected termite activity for follow-up action

tools, equipment and materials used when managing pests without applying pesticides:

building components, tools and equipment required to modify sites or install physical controls

inspection tools and equipment:

camera

ladder

magnifying glass

mirror

portable lighting or torch

probe

specimen bottles

personal protective equipment (PPE):

eye, ear and respiratory protection

first aid kit

site-specific PPE and clothing

soap and towel

sun protection

typical hazards encountered when managing pests without applying pesticides, and risk control measures for each:

animal bites and stings

audible alarms

confined or restricted spaces

electrical

environmental contamination

fire

guard dogs

hazards affecting native species

ladder use

lighting

manual handling

moving vehicles and machinery

noise

remote locations

residual pesticides and other chemicals

respiratory

slips and trips

temperature

ultraviolet (UV) radiation

work at heights

workplace policies and procedures that apply to managing pests without applying pesticides:

documentation and reporting

equipment maintenance and servicing

format and content requirements for pest management plans

site arrival, sign-in and pre-work preparations and authorities

work health and safety:

emergency response procedures

hazard identification, risk assessment and control using the hierarchy of control

injury, dangerous occurrence and incident reporting

safe work practices including manual handling and ladder use

signs and barriers required to be installed to protect public health and safety during pest management work.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Evidence of assessment for pest management activities in seven of the ten premises as specified in the performance evidence, must be based on documentation and photographic evidence that has been validated by a workplace supervisor. A workplace supervisor is a person duly authorised to perform and validate the work being undertaken.

Evidence of assessment for pest management activities in three of the ten premises as specified in the performance evidence:

must be based on direct observation and assessment of the candidate by an assessor, physically or via audio and visual media

must involve managing ants, cockroaches, rodents and spiders

must be in a real workplace for a minimum of two premises

may be simulated for one premises provided the simulation allows demonstration of all performance criteria.

Candidates must have access to premises and associated work instructions, information, materials, tools, equipment and PPE required to achieve the performance evidence, including relevant industry codes of practice.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPUPM3006 Manage pests by applying pesticides

Modification History

Release 3	This version first released with CPP Property Services Training Package Release 14.0. Typographical correction from pscoids to psocids in the Knowledge Evidence and Performance Evidence.
Release 2	This version first released with CPP Property Services Training Package Release 13.1. Fixed incorrect terminology replaced, paperlice reference with pscoids in Performance Evidence and Knowledge Evidence.
Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and equivalent CPPPMT3006 Manage pests by applying pesticides.

Application

This unit specifies the skills and knowledge required to apply pesticides to manage a range of non-timber pests such as ants, cockroaches, rodents and spiders in premises where public health and safety and the amenity of the community and environment may be affected. The unit includes gaining a thorough understanding of client requirements and factors contributing to the pest problem and assessing the nature and extent of pest activity at the site. It requires selecting appropriate equipment, pesticides and application methods to safely and efficiently manage pests.

The unit does not apply to inspecting for, or managing termites or other timber pests, or non-chemical pest management where the environment is modified to manage pests.

A person working at this level would be expected to take responsibility for organising and completing tasks assigned to them without close supervision.

This unit forms part of the licensing requirements for people engaged in pest management in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil

Unit Sector

Urban Pest Management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Confirm client and compliance requirements.	1.1	Review work instructions to confirm client requirements, site location and pest management timeframes and clarify issues with relevant persons.
1.2	Review workplace policies and procedures and regulatory and industry requirements for managing pests using pesticides and apply to work instructions to ensure compliance.
2	Inspect work site and identify pests or pest activity.	2.1	Establish contact with relevant persons and access work site according to client and workplace requirements.
2.2	Determine inspection method and select and use required inspection tools and equipment including personal protective equipment (PPE).
2.3	Identify hazards associated with inspection tasks and assess and control risks at the site according to workplace requirements.
2.4	Examine site buildings and surrounds to identify pest entry points, evidence of activity and risk factors according to work instructions.
2.5	Assess evidence to identify pest types and extent and potential for pest activity and record findings.
3	Plan pest management activities.	3.1	Select pesticide and application methods to manage identified pest types and extent and potential of pest activity.
3.2	Conduct risk assessment and plan risk management strategies to ensure safety and regulatory compliance when managing pests using pesticides.
3.3	Identify factors affecting completion of pest management activities or compliance and obtain required information or assistance.
3.4	Prepare and document a pest management plan that addresses the client’s pest problem and meets workplace and compliance requirements.
3.5	Discuss proposed pest management methods with client to clarify issues and concerns and confirm understanding of chemical control aspects of pest management plan and obtain approval to proceed.
3.6	Calculate work site size and usage pattern to plan work activities to ensure safety of personnel and efficient use of equipment and pesticides.
4	Prepare equipment and pesticides and treat work site.	4.1	Install signs or barriers to maximise protection of public health and safety during site treatment, notify occupants, and implement other risk control measures required to manage hazards identified at the work site.
4.2	Read and follow manufacturers’ instructions and safety data sheets (SDS) for selected pesticides and application methods.
4.3	Select and use PPE for pesticide application according to manufacturers’ instructions and SDS.
4.4	Select pesticides according to risk assessment and pest management plan.
4.5	Select, check and adjust application equipment and confirm correct and safe operation according to manufacturers’ instructions and workplace requirements.
4.6	Calculate application area, estimate required quantities of pesticides, and prepare pesticides for application following manufacturers’ instructions and directions on product labels.
4.7	Calibrate pump sprayer and check nozzles and flow rate to ensure correct application for surface being treated according to manufacturers’ instructions.
4.8	Apply pesticides at work site and check to ensure correct application according to pest management plan and compliance requirements.
4.9	Recognise and promptly respond to emergency situation according to workplace requirements.
5	Finalise work and complete documentation.	5.1	Remove equipment, pesticides and waste from pest management activities and restore work site to meet client and compliance requirements.
5.2	Transport and store pesticides and dispose of waste removed from work site according to manufacturers’ instructions, workplace and compliance requirements.
5.3	Eliminate hazards prior to site handover and remove signage or barriers according to workplace and compliance requirements.
5.4	Notify relevant persons of residual hazards, necessary hazard reduction measures and site re-entry periods.
5.5	Clean and decontaminate equipment and PPE according to manufacturers’ instructions and workplace requirements.
5.6	Check equipment and PPE to confirm safe and correct operation, record required maintenance and store to allow ready access and re-use.
5.7	Treat exposed skin to remove any contamination according to product manufacturers’ instructions and workplace requirements.
5.8	Complete and distribute pest management documentation to meet workplace and compliance requirements.

Foundation Skills

Candidates require:

oral communication skills to use clear explanations, active listening and questioning skills to convey, clarify and confirm information provided to clients

reading skills to interpret key requirements of manufacturers’ instructions and SDS

numeracy skills to dilute and mix pesticides in the correct ratios.

Unit Mapping Information

Supersedes and equivalent to CPPPMT3006 Manage pests by applying pesticides.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPUPM3006 Manage pests by applying pesticides

Modification History

Release 3	This version first released with CPP Property Services Training Package Release 14.0. Typographical correction from pscoids to psocids in the Knowledge Evidence and Performance Evidence.
Release 2	This version first released with CPP Property Services Training Package Release 13.1. Fixed incorrect terminology replaced, paperlice reference with pscoids in Performance Evidence and Knowledge Evidence.
Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and equivalent CPPPMT3006 Manage pests by applying pesticides

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by selecting and applying pesticides internally, and externally as required, in order to manage non-timber pests in ten different residential and/or commercial premises.

The following different types of pests must be managed during work across the ten premises:

ants

cockroaches

rodents

spiders

a minimum of four of the following:

bed bugs

bees and wasps

fabric pests

fleas

flies

mites

occasional invaders: amphipods, millipedes, springtails, thrips

psocids

stored product pests.

Work across the ten premises must involve using:

bait stations

electrical dust applicator

hand puffer

pump up sprayer

insecticides and rodenticides, with application methods involving:

applying pesticide liquids, powders, gels and granules

installing and securing baits

space treatments that involve preparation, no-entry notification, using a fogger or mister, ventilation and re-entry processes.

Pest management plans for each premises must detail:

identified pest types and potential for pest activity

extent of pest activity or infestation including the source, scope and degree of pest activity and contributing risk factors

pest management options

types and quantities of chemicals to be used

chemical application methods

risk management plan

advice on health, safety, environmental protection and other compliance and mandatory notification requirements

advice on pest prevention strategies

follow-up pest management advice, monitoring and call-back schedule.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

chemicals’ routes of entry into the human body and potential symptoms of exposure

compliance requirements associated with managing pests by applying pesticides:

Australian standards, quality assurance and certification requirements

industry guides, advisory standards and relevant industry codes of practice including A Code of Practice for the Control of Bed Bug Infestations in Australia

environmental requirements:

clean up, containment or isolation of hazards

emergency chemical spill control measures

hazardous materials handling

waste handling and disposal

key requirements of commonwealth, state and territory legislation and local government regulations:

chemical use, registers and manifests

dangerous goods

environmental protection

licensing for pest management

mandatory notifications

privacy

public health and safety:

licence endorsements and conditions or limitations

occupant notifications

record of site conditions

warning signs

ecology, biology, lifecycles, habits and harbourages of the following types of pests:

ants

bed bugs

bees and wasps

cockroaches

fabric pests (at least three different species in the geographical area)

fleas

flies (at least three different species in the geographical area)

mites

occasional invaders: springtails, thrips, amphipods and millipedes

psocids

rodents

spiders

stored product pests (at least three different species in the geographical area)

humane euthanasia procedures used in pest management

information and industry terminology typically contained in pest management work instructions

meaning of integrated pest management

pesticide controls for managing pests in a range of environments, conditions, industries and premises

potential effects of pesticides on public health and the environment and the difference between primary and secondary poisoning associated with rodent baits

purpose of, and information typically contained in safety data sheets (SDS)

signs of termite activity and implications of not reporting suspected termite activity for follow-up action

tools, equipment and materials used when managing pests by applying pesticides:

inspection tools and equipment:

camera

ladder

magnifying glass

mirror

portable lighting or torch

probe

specimen bottles

personal protective equipment (PPE):

eye, ear and respiratory protection

first aid kit

site-specific PPE and clothing

soap and towel

sun protection

pesticide application:

bait stations

dust applicators

hand puffers

hot and cold foggers for space spraying

misters for surface spraying

pump up, hand-held and backpack sprayers

truck-mounted pump and hose rigs

types of pesticides used to manage non-timber pests and methods for safe handling and application:

chemical group, target site and mode of action

surfaces, substrates and suitable formulation types

application and spray patterns

typical hazards encountered when managing pests by applying pesticides, and risk control measures for each:

animal bites and stings

chemicals and residual pesticides

confined or restricted spaces

electrical

environmental contamination

fire

guard dogs

hazards affecting native species

ladder use

lighting

manual handling

moving vehicles and machinery

noise

remote locations

respiratory

slips and trips

temperature

ultraviolet radiation

work at heights

workplace policies and procedures that apply to managing pests by applying pesticides:

documentation and reporting

equipment maintenance and servicing

format and content requirements for pest management plans

site arrival, sign-in and pre-work preparations and authorities

work health and safety:

emergency response procedures

hazard identification, risk assessment and control using the hierarchy of control

injury, dangerous occurrence and incident reporting

safe work practices including manual handling and ladder use

signs and barriers required to be installed to protect public health and safety during pest management work.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Evidence of assessment for pest management activities in seven of the ten premises as specified in the performance evidence, must be based on documentation and photographic evidence that has been validated by a workplace supervisor. A workplace supervisor is a person duly authorised to perform and validate the work being undertaken.

Evidence of assessment for pest management activities in three of the ten premises as specified in the performance evidence:

must be based on direct observation and assessment of the candidate by an assessor, physically or via audio and visual media

must involve managing ants, cockroaches, rodents and spiders

must be in a real workplace for a minimum of two premises

may be simulated for one premises provided the simulation allows demonstration of all performance criteria.

Candidates must have access to premises and associated work instructions, information, SDS, materials, tools, equipment and PPE required to achieve the performance evidence, including relevant industry codes of practice including A Code of Practice for the Control of Bed Bug Infestations in Australia.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPUPM3008 Inspect for and report on timber pests

Modification History

Release 3	This version first released with CPP Property Services Training Package Release 17.0. Removal of AS Standard 4349.2 Inspection of buildings Group titled properties from Knowledge Evidence. AS Standard updated in Assessment Conditions.
Release 2	This version first released with CPP Property Services Training Package Release 14.0. Reference to Industry Code of Practice for Training in the Pest Management Industry has been removed from the Assessment Conditions.
Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and equivalent CPPPMT3008 Inspect for and report on timber pests.

Application

This unit specifies the skills and knowledge required to inspect premises and surrounding areas for timber pests. It includes collecting and testing evidence from the site, assessing the type of timber pest, nature of activity and extent of damage, and preparing an inspection report with recommendations for timber pest management.

Types of timber pests vary in different geographic regions. This unit applies to those timber pests found in the local geographic area.

A person working at this level would be expected to take responsibility for organising and completing tasks assigned to them without close supervision.

This unit forms part of the licensing requirements for people engaged in pest management in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil

Unit Sector

Urban Pest Management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Confirm work and compliance requirements and assess work site.	1.1	Review work instructions to confirm client requirements, site location and inspection timeframes, and clarify expectations with relevant persons.
1.2	Review workplace policies and procedures and regulatory and industry requirements for timber pest inspections and reports and apply to work instructions to ensure compliance.
1.3	Access and review documentation for the work site to establish a history of previous building or pest inspections, treatments or safety issues.
1.4	Access work site and assess physical characteristics and surrounding environment according to workplace requirements.
1.5	Assess type and nature of structures and construction methods at the work site according to workplace requirements.
1.6	Locate typical timber pest pressure areas to ensure inspection targets probable timber pest activity.
1.7	Record assessment results and obtain verbal agreement from client to proceed with general timber pest inspection or written agreement for pre-purchase inspection.
2	Plan and prepare for site inspection.	2.1	Identify hazards associated with inspection tasks and assess and control risks at the site according to workplace requirements.
2.2	Select inspection tools and equipment and fit required personal protective equipment according to workplace requirements.
2.3	Plan systematic and comprehensive inspection and recording methods based on work site assessment and work instructions.
3	Inspect for timber pests.	3.1	Inspect premises and surrounds using predetermined methods and record results according to workplace and compliance requirements.
3.2	Inspect and collect evidence of timber pest activity at the work site.
3.3	Identify timber pest risk factors and requirements for further inspections and discuss recommendations with client.
4	Confirm pest type, activity and extent of damage	4.1	Analyse and test collected evidence to clarify type of timber pest and timber pest activity.
4.2	Analyse inspection records and test results to identify previous or current types of timber pests and to confirm infestation locations and extent of damage.
4.3	Locate timber pest source and site conditions conducive to infestation.
4.4	Estimate previous, current and potential impacts of timber pest activity on the work site and record findings.
5	Prepare and distribute inspection report.	5.1	Document inspection report detailing inspection outcomes, evidence and risk analysis and pest management recommendations according to work instructions, workplace and compliance requirements.
5.2	Distribute inspection report to relevant persons according to work instructions, workplace and compliance requirements.
5.3	Securely maintain all inspection documentation, evidence and client records according to workplace requirements.

Foundation Skills

Candidates require:

oral communication skills to use questioning and active listening to clarify client expectations

reading skills to interpret key requirements of Australian standards and industry codes of practice

numeracy skills to measure dimensions and calculate area and volume of premises

writing skills to accurately and legibly record findings when undertaking site inspections.

Unit Mapping Information

Supersedes and equivalent to CPPPMT3008 Inspect for and report on timber pests.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPUPM3008 Inspect for and report on timber pests

Modification History

Release 3	This version first released with CPP Property Services Training Package Release 17.0. Removal of AS Standard 4349.2 Inspection of buildings Group titled properties from Knowledge Evidence. AS Standard updated in Assessment Conditions.
Release 2	This version first released with CPP Property Services Training Package Release 14.0. Reference to Industry Code of Practice for Training in the Pest Management Industry has been removed from the Assessment Conditions.
Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and equivalent CPPPMT3008 Inspect for and report on timber pests.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by inspecting for and reporting on timber pests at ten different premises involving:

inspection for evidence of activity from subterranean termites at a minimum of five premises

identification of evidence of subterranean termites at one premises

inspection for evidence of activity from two other types of timber pests from the list below:

borers

damp wood termites

dry wood termites

wood decay fungi.

At each premises:

the following evidence must be inspected for:

chambers

damp swell (bulging walls)

discolouration of timber or plaster

evidence of feeding

holes

mud tracks and leads

nests and nest materials

specimens

timber damage, timber shavings and sawdust

inspection areas must include four or more of the following:

external areas of property including trees and fences

external surfaces

floor areas

interiors

timber areas including trims and mouldings

outbuildings

roof voids

subfloors

site assessment must include five or more of the following:

age of structures

associated building or land use

dark and humid areas

drainage

evidence of previous treatments

level of moisture

risk factors encouraging timber pest activity

soil types

timber types

ventilation.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

climatic and geographic impact on timber pest activities

compliance requirements associated with inspecting for and reporting on timber pests:

Australian standards, quality assurance and certification requirements including:

AS/NZS 3660 Termite Management Set (AS/NZS 3660)

AS 4349.3 Inspection of buildings Timber pest inspections

industry guides, advisory standards and relevant industry codes of practice

key requirements of commonwealth, state and territory legislation and local government regulations:

consumer protection

legal implications of timber pest management work

licensing requirements for timber pest management

privacy

public health and safety

construction terminology used to describe building structures and construction methods in relation to timber pest activity

difference between general timber inspections and pre-purchase inspections

information and industry terminology typically contained in pest management work instructions

soil and timber types in relation to timber pest activity

tools and equipment used when inspecting for timber pests:

inspection tools and equipment:

camera

hand lens

ladder

measuring tape

mirror

moisture meter

pliers

probes or knife

report check sheet or notepad

sounding tools

specimen bottle

torch

personal protective equipment (PPE):

eye, ear and respiratory protection

site-specific PPE and clothing

soap and towel

sun protection

types of timber pests and their ecology, biology, lifecycles, habits and harbourages:

borers

damp wood termites

dry wood termites

subterranean termites

wood decay fungi

types of further inspections that may be recommended to clients:

detailed inspections including thermal inspections

inspections by other personnel including builders, electricians and plumbers

invasive inspections including those using a bore-scope

typical hazards encountered when inspecting for timber pests, and risk control measures for each:

animal bites and stings

confined or restricted spaces

electrical

environmental contamination

fire

ladder use

lighting

manual handling

moving vehicles and machinery

noise

remote locations

residual pesticides and other chemicals

respiratory

slips and trips

temperature

ultraviolet radiation

work at heights

typical timber pest pressure areas

workplace policies and procedures that apply to inspecting for and reporting on timber pests:

documentation and reporting

format and content of inspection plans

work health and safety:

emergency response procedures

hazard identification, risk assessment and control using the hierarchy of control

injury, dangerous occurrence and incident reporting

safe work methods including ladder use.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Evidence of assessment for pest management activities in seven of the ten premises as specified in the performance evidence, must be based on documentation and photographic evidence that has been validated by a workplace supervisor. A workplace supervisor is a person duly authorised to perform and validate the work being undertaken.

Evidence of assessment for pest management activities in three of the ten premises as specified in the performance evidence:

must be based on direct observation and assessment of the candidate by an assessor:

physically, or

via audio and visual media provided the candidate is physically accompanied by a person who is licensed or holds the required competency to inspect for timber pests

must involve subterranean termites for a minimum of one premises

must be in a real workplace for a minimum of two premises

may be simulated for one premises provided the simulation allows demonstration of all performance criteria.

Candidates must have access to premises and associated work instructions, information, tools, equipment and PPE required to achieve the performance evidence including:

previous inspection reports or pest treatment records if available

Australian standards: AS/NZS 3660 and AS4349.3.

relevant industry codes of practice including:

A Code of Practice for Prior to Purchase Specialist Timber Pest Inspections

Code of Best Practice for Termite Management

Code of Best Practice for Termite Management During Construction.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPUPM3010 Control timber pests

Modification History

Release 3	This version first released with CPP Property Services Training Package Release 17.0. Removal of AS Standards 4349.2 Inspection of buildings Group titled properties and 4349.3 Inspection of buildings Timber pest inspections from Knowledge Evidence. Assessment Conditions also amended to reflect removal of specific AS Standard references.
Release 2	This version first released with CPP Property Services Training Package Release 14.0. Reference to Industry Code of Practice for Training in the Pest Management Industry has been removed from the Assessment Conditions.
Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and equivalent CPPPMT3010 Control timber pests

Application

This unit specifies the skills and knowledge required to prepare and implement a plan to manage timber pests. It includes reviewing existing reports relating to timber pest activity at the premises and planning, implementing and monitoring strategies to control timber pests. The unit requires selecting equipment, chemicals, materials and methods to effectively manage the timber pest problem.

Types of timber pests vary in different geographic regions. This unit applies to those timber pests found in the local geographic area.

A person working at this level would be expected to take responsibility for organising and completing tasks assigned to them without close supervision.

This unit forms part of the licensing requirements for people engaged in pest management in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil

Unit Sector

Urban Pest Management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Confirm work and compliance requirements.	1.1	Review work instructions and inspection report to confirm client and site requirements and clarify issues with relevant persons.
1.2	Review workplace policies and procedures and regulatory and industry requirements for timber pest management and apply to work instructions to ensure compliance.
2	Develop timber pest management plan.	2.1	Select methods to control timber pests based on inspection report, work site environment and client, workplace and compliance requirements.
2.2	Identify and organise equipment required to control timber pests according to workplace requirements.
2.3	Calculate quantities of materials necessary to manage timber pests according to workplace requirements.
2.4	Document timber pest management plan for work site that meets client and workplace requirements.
2.5	Discuss proposed timber pest management plan with client, respond to issues and concerns and obtain approval to proceed with implementation.
3	Prepare to control timber pests.	3.1	Install signs or barriers to maximise protection of public health and safety during treatment operation, notify occupants, and implement other risk control measures required to manage hazards identified at the work site.
3.2	Identify factors affecting completion of timber pest control activities or compliance and obtain required information or assistance.
3.3	Select and fit required personal protective equipment (PPE) according to workplace requirements.
3.4	Select, check and prepare equipment and materials required for timber pest control activities according to manufacturers’ instructions, safety data sheets (SDS), workplace and compliance requirements.
4	Implement timber pest management plan.	4.1	Install or apply pest control materials identified in pest management plan according to manufacturers’ instructions, workplace and compliance requirements.
4.2	Carry out timber pest control procedures according to pest management plan, workplace and compliance requirements.
4.3	Check effectiveness of pest control measures against timber pest management plan and take required remedial actions to ensure optimal results.
4.4	Recognise and promptly respond to emergency situation according to workplace requirements.
5	Finalise work and complete documentation.	5.1	Remove tools, equipment, materials and waste from pest management activities and restore work site to meet client and compliance requirements.
5.2	Eliminate hazards prior to site handover and remove signage or barriers according to workplace and compliance requirements.
5.3	Notify relevant persons of residual hazards, necessary hazard reduction measures and site re-entry periods.
5.4	Clean and decontaminate equipment and PPE according to manufacturers’ instructions and workplace requirements.
5.5	Check equipment and PPE to confirm safe and correct operation, record required maintenance and store to allow ready access and re-use.
5.6	Treat exposed skin to remove any contamination according to product manufacturers’ instructions and workplace requirements.
5.7	Prepare and issue required certificates and notices according to compliance requirements.
5.8	Complete and distribute pest management documentation to meet workplace and compliance requirements.
6	Monitor effectiveness of timber pest treatment.	6.1	Establish periodic contact schedule with client according to workplace requirements.
6.2	Maintain regular liaison with client to monitor effectiveness of timber pest treatment according to workplace requirements.

Foundation Skills

Candidates require:

oral communication skills to use questioning and active listening when responding to client issues and concerns

reading skills to interpret key requirements of Australian standards, SDS and industry codes of practice

numeracy skills to:

calculate flow rates and pressures when using termiticide application equipment

calculate required termiticide volume and bait and dust quantities

measure dimensions and calculate area and volume of treatment site

prepare and mix chemicals in the correct quantities and ratios

writing skills to accurately and legibly prepare certificates and notices and complete documentation.

Unit Mapping Information

Supersedes and equivalent to CPPPMT3010 Control timber pests.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPUPM3010 Control timber pests

Modification History

Release 3	This version first released with CPP Property Services Training Package Release 17.0. Removal of AS Standards 4349.2 Inspection of buildings Group titled properties and 4349.3 Inspection of buildings Timber pest inspections from Knowledge Evidence. Assessment Conditions also amended to reflect removal of specific AS Standard references.
Release 2	This version first released with CPP Property Services Training Package Release 14.0. Reference to Industry Code of Practice for Training in the Pest Management Industry has been removed from the Assessment Conditions.
Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and equivalent CPPPMT3010 Control timber pests

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by controlling timber pests at ten different premises involving:

different construction methods including slab-on-ground and suspended floor

controls for subterranean termites at a minimum of five premises

controls for two other types of timber pests from the list below:

borers

damp wood termites

dry wood termites

wood decay fungi

eradication and exclusion using five or more of the following:

bait box

concrete drill

dust applicator

foaming applicator

liquid injection nozzle

monitoring station

slab injector

soil injector

soil spray nozzle

termiticide station

using termiticides and one or more of the following:

physical termite management system

sealing components.

Timber pest management plans for each premises must detail:

identified timber pest types and potential for timber pest activity

extent of timber pest activity or infestation including the source, scope and degree of timber pest activity and contributing risk factors

timber pest management methods

types and quantities of chemicals to be used and chemical application methods

risk management plan

record keeping mandated by licensing or regulatory requirements

advice on health, safety, environmental protection and other compliance and mandatory notification requirements

advice on timber pest prevention strategies

follow-up timber pest management advice, monitoring and call-back schedule.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

building structures and construction methods relevant to work sites described in the performance evidence and control of timber pests at those sites

chemicals’ routes of entry into the human body and potential symptoms of exposure

climatic and geographic impact on timber pest activities

compliance requirements associated with controlling timber pests:

Australian standards, quality assurance and certification requirements

environmental requirements:

clean up, containment or isolation of hazards

emergency chemical spill control measures

hazardous materials handling

waste handling and disposal

industry guides, advisory standards and relevant industry codes of practice

key requirements of commonwealth, state and territory legislation and local government regulations:

chemical use, registers and manifests

consumer protection

environmental protection

legal implications of timber pest management work

licensing requirements for timber pest management

mandatory notifications

privacy

public health and safety:

licence endorsements and conditions or limitations

occupant notifications

record of site conditions

warning signs

information and industry terminology typically contained in pest management work instructions

meaning of integrated pest management

pest management methods used to control timber pests:

chemical, cultural and physical controls in a range of environments and conditions

difference in action and application of termiticides

product knowledge and manufacturers’ specifications for equipment and products used to control timber pests

purpose of, and information typically contained in safety data sheets (SDS)

soil types in relation to timber pest activities

tools, equipment and materials used to control timber pests:

access and inspection tools equipment:

camera

hand lens

ladder

measuring tape

mirror

moisture meter

pliers

probes or knife

sounding tools

specimen bottle

torch

application and installation equipment:

bait box or station

concrete drill

dust applicator

foaming applicator

liquid injection nozzle

monitoring station

slab injector

soil injector

soil spray nozzle

termiticide station

materials:

physical termite management systems

sealing components

termiticides

personal protective equipment (PPE):

eye, ear and respiratory protection

first aid kit

site-specific PPE and clothing

soap and towel

sun protection

types of timber pests and their ecology, biology, lifecycles, habits and harbourages:

borers

damp wood termites

dry wood termites

subterranean termites

wood decay fungi

typical hazards encountered when controlling timber pests, and risk control measures for each:

animal bites and stings

asbestos

chemical

confined or restricted spaces

electrical

environmental contamination

fire

ladder use

lighting

manual handling

moving vehicles and machinery

noise

remote locations

respiratory

slips and trips

temperature

ultraviolet radiation

underground services

work at heights

workplace policies and procedures that apply to controlling timber pests:

documentation and reporting

format and content requirements for timber pest management plans

work health and safety:

emergency response procedures

hazard identification, risk assessment and control using the hierarchy of control

injury, dangerous occurrence and incident reporting

safe work methods including manual handling and ladder use.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Evidence of assessment for pest management activities in seven of the ten premises as specified in the performance evidence, must be based on documentation and photographic evidence that has been validated by a workplace supervisor. A workplace supervisor is a person duly authorised to perform and validate the work being undertaken.

Evidence of assessment for pest management activities in three of the ten premises as specified in the performance evidence:

must be based on direct observation and assessment of the candidate by an assessor:

physically, or

via audio and visual media provided the candidate is physically accompanied by a person who is licensed or holds the required competency to control timber pests

must involve subterranean termites for a minimum of one premises

must be in a real workplace for a minimum of two premises

may be simulated for one premises provided the simulation allows demonstration of all performance criteria.

Candidates must have access to premises and associated work instructions, information, materials, tools, equipment and PPE required to achieve the performance evidence including:

inspection reports for premises

Australian standards: AS/NZS 3660

relevant industry codes of practice including:

A Code of Practice for Prior to Purchase Specialist Timber Pest Inspections

Code of Best Practice for Termite Management

Code of Best Practice for Termite Management During Construction.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPUPM3011 Manage organisms by applying fumigants to commodities and environments

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 10.3 Reference to AS 2476 has been removed from the Knowledge and Assessment Conditions.
Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and equivalent CPPPMT3011 Manage organisms by applying fumigants to commodities and environments

Application

This unit specifies the skills and knowledge required to apply fumigants to control organisms and organism activity that affect the health, safety or amenity of persons, commodities or environments in domestic, commercial, industrial and maritime situations. The unit requires understanding client requirements, assessing the site, and selecting and using equipment, fumigants and application methods to effectively manage organisms.

Work is conducted by teams of at least two people in compliance with state and territory health and safety legislation. A person working at this level would be expected to take responsibility for organising and completing tasks assigned to them without close supervision.

Fumigants are most frequently applied by pest technicians to meet quarantine conditions for exported or imported goods but are also applied in commercial grain handling and storage environments.

This unit does not apply to horticultural or agricultural situations involving crop growing.

This unit forms part of the licensing requirements for people engaged in pest management in some states and territories. For further information, check with the relevant regulatory authority. Where required, the fumigator must meet the licensing requirements of the relevant Australian or international quarantine authority.

Pre-requisite Unit

Nil

Unit Sector

Urban Pest Management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Confirm work and compliance requirements.	1.1	Review work instructions or quarantine order to confirm fumigation requirements and discuss client needs and expectations with relevant persons.
1.2	Confirm authority of client requesting fumigation services and clarify fumigation site and target in consultation with relevant persons.
1.3	Review workplace policies and procedures and regulatory and industry requirements for organism fumigation and apply to work instructions to ensure compliance.
2	Access and assess work site.	2.1	Select and fit required personal protective equipment (PPE) according to workplace requirements.
2.2	Access work site, identify hazards and control risks according to workplace requirements.
2.3	Assess work site to identify access points and security arrangements and characteristics impacting fumigation according to workplace requirements.
2.4	Determine site size and usage patterns to ensure safety of personnel and efficient use of fumigants and equipment during fumigation.
3	Determine organism types and fumigation method.	3.1	Confirm types of organisms and commodities present at the work site according to workplace requirements.
3.2	Select fumigation method and fumigant to suit types of organisms, work site environment and commodities present according to manufacturers’ instructions, workplace and compliance requirements.
3.3	Establish capacity to create fumigation conditions at work site and promptly report factors affecting completion of work instructions or quarantine order to relevant persons.
3.4	Advise relevant persons of risks associated with fumigation including non-target contamination and damage
4	Prepare for fumigation.	4.1	Install signs or barriers to maximise protection of public health and safety during fumigation and implement other risk control measures required to manage hazards at the work site.
4.2	Notify personnel in adjoining properties and required authorities of proposed fumigation according to workplace and compliance requirements.
4.3	Implement security measures to control unauthorised access to work site during fumigation and prescribed non re-entry periods according to manufacturers’ instructions, workplace and compliance requirements.
4.4	Create conditions to ensure that essential fumigant concentrations are retained for required period within fumigation enclosure according to manufacturers’ instructions.
4.5	Select and use PPE for fumigant application according to manufacturers’ instructions and safety data sheet (SDS) for fumigant type and workplace requirements.
4.6	Select and calibrate application equipment and confirm correct and safe operation according to manufacturers’ instructions and workplace requirements.
4.7	Access fumigant and transport to application site according to manufacturers’ instructions, workplace and compliance requirements.
4.8	Calculate and prepare fumigant dosages according to fumigant type, fumigation target and enclosure volume and temperature following manufacturers’ instructions and compliance requirements.
5	Apply fumigant and monitor fumigation.	5.1	Treat fumigation enclosure using equipment, fumigant and fumigation methods according to manufacturers’ instructions, workplace and compliance requirements.
5.2	Check and adjust fumigation enclosure seal to ensure optimal application according to manufacturers’ instructions, workplace and compliance requirements.
5.3	Assess fumigant escape throughout fumigation exposure period to control impact on public health and safety according to workplace and compliance requirements.
5.4	Secure and continuously monitor fumigation site to prevent unauthorised access and maintain safe conditions according to workplace and compliance requirements.
5.5	Monitor and maintain integrity of enclosure seal and fumigant concentrations over fumigation exposure period according to manufacturers’ instructions.
5.6	Recognise and promptly respond to emergency situation according to workplace requirements.
6	Ventilate fumigation enclosure.	6.1	Establish suitable conditions for enclosure ventilation to control risks to public health and safety according to manufacturers’ instructions, workplace and compliance requirements.
6.2	Apply approved method to safely release fumigant and ventilate enclosure to remove fumigant in a safe and controlled manner according to manufacturers’ instructions, workplace and compliance requirements.
6.3	Aerate fumigation enclosure and commodities present according to manufacturers’ instructions, workplace and compliance requirements.
6.4	Test fumigation enclosure and commodities present for evidence of residual fumigant according to manufacturers’ instructions, workplace and compliance requirements.
7	Finalise work and complete documentation.	7.1	Remove equipment, fumigant and waste and restore work site to meet work instructions or quarantine order and compliance requirements.
7.2	Eliminate hazards prior to site handover and remove signage or barriers according to workplace and compliance requirements.
7.3	Notify relevant persons of residual hazards, necessary risk control measures and site re-entry periods.
7.4	Clean and decontaminate equipment and PPE according to manufacturers’ instructions and workplace requirements.
7.5	Check equipment and PPE to confirm safe and correct operation, record required maintenance and store to allow ready access and re-use.
7.6	Transport and store fumigant according to manufacturers’ instructions, workplace and compliance requirements.
7.7	Dispose of waste from fumigation activities according to work instructions or quarantine order, workplace and compliance requirements.
7.8	Treat exposed skin to remove any contamination according to SDS and workplace requirements.
7.9	Complete and distribute required documentation and update client records according to workplace and compliance requirements.

Foundation Skills

Candidates require:

oral communication skills to use questioning and active listening when discussing client needs and expectations

reading skills to interpret key requirements of work instructions, manufacturers’ instructions and SDS

numeracy skills to:

calculate required fumigant concentrations at various stages of the fumigation period

calculate percentage variations in fumigant concentrations

writing skills to accurately and legibly complete workplace and compliance documentation.

Unit Mapping Information

Supersedes and equivalent to CPPPMT3011 Manage organisms by applying fumigants to commodities and environments.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPUPM3011 Manage organisms by applying fumigants to commodities and environments

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 10.3 Reference to AS 2476 has been removed from the Knowledge and Assessment Conditions.
Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and equivalent CPPPMT3011 Manage organisms by applying fumigants to commodities and environments

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by fumigating five different sites from the types listed below, according to the type of licence held:

aircraft

building

burrow

chamber

container

sheeted stack

ship

silo

soil.

Fumigation must target one or more of the following organisms:

arachnids

bacteria

fungi

insects

molluscs

moulds

plants

rabbits

rodents

seeds.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

chemicals’ routes of entry into the human body and potential symptoms of exposure

commodity absorption and desorption rates

compliance requirements associated with managing organisms by applying fumigants to commodities and environments in domestic, commercial, industrial and maritime situations:

environmental requirements:

clean up, containment or isolation of hazards

emergency chemical spill control measures

hazardous materials handling

regulations, by-laws and guidelines of environmental protection agencies and government departments

waste handling and disposal

industry guides, advisory standards and relevant industry codes of practice

key requirements of commonwealth, state and territory legislation and local government regulations:

chemical use, registers and manifests

consumer protection

dangerous goods

fumigation regulations and licence requirements

mandatory notifications

privacy

public health and safety

quarantine requirements

work health and safety (WHS)

public health and safety:

licence endorsements and conditions or limitations

occupant notifications

record of site conditions

warning signs

equipment used when applying fumigants:

fumigant application equipment and calibration methods

personal protective equipment (PPE):

eye, ear and respiratory protection

first aid kit

site-specific PPE and clothing

soap and towel

sun protection

fumigation methods and associated:

fumigation conditions, site and enclosure requirements

organisms eradicated through fumigation

product knowledge including manufacturers’ instructions for equipment and products being used

risks of effect of fumigant on public health and environment

information and industry terminology typically contained in work instructions and quarantine orders

purpose of, and information typically contained in safety data sheets (SDS)

test methods and readings for monitoring fumigant concentrations

types of fumigants used to manage organisms in commodities and environments:

application methods

environmental conditions such as withholding periods

preparation requirements

safety requirements for handling, use and decontamination

types of organisms treated

typical hazards encountered when managing organisms by applying fumigants to commodities and environments, and risk control measures for each:

animal bites and stings

chemicals

confined or restricted spaces

electrical

environmental contamination

fire

lighting

manual handling

moving vehicles and machinery

noise

remote locations

respiratory

slips and trips

temperature

ultraviolet radiation

work at heights

workplace policies and procedures that apply to managing organisms by applying fumigants:

documentation and reporting

WHS:

emergency response procedures

hazard identification, risk assessment and control using the hierarchy of control

injury, dangerous occurrence and incident reporting

safe work methods.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Fumigations must be conducted with at least one other person and supervised by a licensed fumigator. Of the five required simulations, two must be conducted in a real workplace and three may be simulated

Candidates must have access to fumigation sites and associated work instructions, information, SDS, fumigants, tools, equipment and PPE required to achieve the performance evidence including relevant industry codes of practice.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPUPM3017 Maintain, service and repair pest management equipment

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and equivalent CPPPMT3017 Maintain, service and repair pest management equipment

Application

This unit specifies the skills and knowledge required to plan and conduct regular maintenance, servicing and repair of pest management equipment to ensure equipment is fit for purpose, ready for use and complies with regulatory requirements. It includes preparing and implementing an equipment maintenance plan, regularly inspecting and monitoring equipment use and condition, organising parts and labour, and carrying out servicing and repairs ensuring minimal disruption to pest management operations.

A person working at this level would be expected to take responsibility for organising and completing tasks assigned to them without close supervision.

This unit forms part of the licensing requirements for people engaged in pest management in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil

Unit Sector

Urban Pest Management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Confirm workplace and compliance requirements.	1.1	Review workplace policies and procedures and regulatory and industry requirements for maintaining, servicing and repairing pest management equipment and apply to maintenance planning to ensure compliance.
1.2	Access and review manufacturers’ specifications for pest management equipment to confirm recommended maintenance timeframes and procedures and apply to maintenance planning.
2	Prepare and implement equipment maintenance plan.	2.1	Document a maintenance plan incorporating scheduled equipment inspections, monitoring, maintenance, service and repair.
2.2	Check that maintenance plan meets workplace and compliance requirements, maximises equipment effectiveness and minimises disruption to pest management operations.
2.3	Establish program of periodic equipment inspections and ongoing monitoring according to maintenance plan.
2.4	Conduct periodic equipment inspections according to maintenance plan and update inspection records.
2.5	Check equipment user reports to identify and diagnose required equipment maintenance and emergency repairs and update maintenance plan accordingly.
2.6	Establish arrangements for maintenance, service and repair of equipment requiring specialist services in consultation with relevant persons.
3	Prepare for equipment servicing and repair.	3.1	Inform management and operators of scheduled equipment servicing and repair activities in line with maintenance plan.
3.2	Identify and organise required parts and labour to meet servicing and repair needs according to manufacturers’ instructions and workplace requirements.
3.3	Prepare required tools, equipment, parts and materials in readiness for servicing and repair tasks according to manufacturers’ instructions.
3.4	Identify hazards and control risks associated with maintenance, servicing and repair activities according to workplace requirements.
4	Service and repair equipment and complete documentation.	4.1	Select, check for correct operation, and use personal protective equipment according to workplace requirements.
4.2	Identify and clean pest management equipment requiring service and repair according to manufacturers’ instructions.
4.3	Carry out equipment service and repair tasks according to equipment maintenance plan, manufacturers’ instructions and workplace requirements.
4.4	Check serviced and repaired equipment to confirm correct operation and make required adjustments where problems are identified.
4.5	Arrange required compliance inspections and approvals for serviced and repaired equipment and promptly return serviced and repaired equipment to operational use.
4.6	Dispose of unserviceable equipment and clean and maintain work area according to workplace and compliance requirements.
4.7	Update equipment maintenance plan and complete and distribute workplace and compliance documentation.

Foundation Skills

Candidates require:

reading skills to interpret key requirements of manufacturers’ instructions and equipment manuals and labels

numeracy skills to:

calculate quantities of parts and materials to meet servicing and repair needs

estimate and schedule service and repair timeframes.

Unit Mapping Information

Supersedes and equivalent to CPPPMT3017 Maintain, service and repair pest management equipment.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPUPM3017 Maintain, service and repair pest management equipment

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and equivalent CPPPMT3017 Maintain, service and repair pest management equipment

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by preparing and implementing an equipment maintenance plan for pest management equipment involving:

conducting daily, weekly or monthly maintenance tasks for:

first aid kit: check and replenish

two nozzle: clean

pneumatic hand sprayer: clean and lubricate

respirator: clean face mask body, remove used filter cartridge and replace filter

spill kit: check and replenish

spray gun: clean and lubricate

conducting the following servicing and repair tasks:

nozzle: replace ‘O’ ring (cone jet)

pneumatic hand sprayer: fit repair kit

respirator: inspect, remove and replace inhalation and exhalation valve(s) and head strap

simple centrifugal pump: fit seal kit

spray gun: fit seal kit.

The equipment maintenance plan must detail:

arrangements for maintenance and periodic service and repair of equipment requiring specialist services, such as elevated work platforms and generators

equipment inspection, monitoring, maintenance, service and repair schedules

emergency procedures

replacement procedures

routine maintenance procedures.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

chemicals’ routes of entry into the human body and potential symptoms of exposure

compliance requirements associated with maintaining, servicing and repairing pest management equipment:

Australian standards, quality assurance and certification requirements

industry guides, advisory standards and codes of practice

key requirements of commonwealth, state and territory legislation and local government regulations:

consumer protection

dangerous goods

environmental protection

pesticide registers and manifests

pesticide use

public health and safety

hazards and risks associated with maintaining, servicing and repairing pest management equipment

information typically contained in equipment maintenance plans

operation, maintenance, service and repair procedures and schedules for common pest management plant and equipment:

elevated work platforms

first aid kits

generators

hot and cold foggers for space spraying

misters for surface spraying

nozzles

pneumatic hand sprayers

respirators

simple centrifugal pump

spill kits

spray guns

required compliance inspections and approvals for serviced equipment

scheduling methods

sources of reliable information about spare parts availability and supply

workplace policies and procedures that apply to maintaining, servicing and repairing pest management equipment:

disposal of waste and obsolete equipment

equipment maintenance, service and repair schedules

records and documentation

work health and safety:

emergency response procedures

hazard identification, risk assessment and control using the hierarchy of control

injury, dangerous occurrence and incident reporting

personal protective equipment (PPE)

safe work practices including hazardous materials and manual handling.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Evidence of assessment for the maintenance and repair of respirators, pneumatic hand sprayers and one other type of equipment, as specified in the performance evidence, must be based on direct observation and assessment of the candidate by an assessor, physically or via audio and visual media.

Evidence of remaining maintenance, service and repair activities as specified in the performance evidence must be based on documentation and photographic evidence that has been validated by a workplace supervisor. A workplace supervisor is a person duly authorised to perform and validate the work being undertaken. The assessor must be satisfied that the candidate has demonstrated knowledge of spill kit and first aid kit contents and other types of equipment submitted in documentary and photographic evidence.

Candidates must have access to workplace policies and procedures, manufacturers’ instructions, information, materials, tools, equipment and PPE required to achieve the performance evidence including:

pest management equipment requiring maintenance, repair and service, and spare parts and consumables.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPUPM3018 Maintain equipment and pesticide storage area in pest management vehicles

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and equivalent CPPPMT3018 Maintain equipment and pesticide storage area in pest management vehicles

Application

This unit specifies the skills and knowledge required to set up, stock and control a storage area for equipment and pesticides within a pest management vehicle. It includes monitoring and controlling the security, labelling, movement and storage of equipment and pesticides and ensuring strict compliance with workplace and regulatory requirements. The unit requires maintaining the pest management vehicle to ensure it is clean, safe and roadworthy in readiness for pest management work.

A person working at this level would be expected to take responsibility for organising and completing tasks assigned to them without close supervision.

This unit forms part of the licensing requirements for people engaged in pest management in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil

Unit Sector

Urban Pest Management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Confirm compliance requirements and set up vehicle storage area.	1.1	Review workplace policies and procedures and regulatory and industry requirements for equipment and pesticide storage in pest management vehicles and apply to work instructions to ensure compliance.
1.2	Check pest management vehicle capacities against intended use and verify compliance with regulatory requirements.
1.3	Secure storage area from unauthorised access according to regulatory requirements.
1.4	Identify existing hazards associated with vehicle and pesticides and implement required risk control measures.
1.5	Organise storage area and separate equipment and passenger compartments to minimise transportation risks.
1.6	Equip vehicle to enable emergency response to be implemented according to workplace and compliance requirements.
2	Equip vehicle storage area.	2.1	Select, check for correct operation, and use personal protective equipment (PPE) according to safety data sheets (SDS) and manufacturers’ instructions for chemicals to be stored.
2.2	Check chemical containers to verify suitable condition for storage and transport according to compliance requirements.
2.3	Identify chemical storage specifications and store chemicals in vehicle according to manufacturers’ instructions, SDS and workplace requirements.
2.4	Clean, safety-check and store vehicle equipment to enable ready access and re-use and record identified maintenance requirements.
2.5	Maintain storage area free from obstacles and collect and dispose of waste according to workplace and compliance requirements.
3	Control and maintain stocks of equipment and chemicals.	3.1	Operate and maintain inventory system with maximum and minimum holding levels of equipment and chemicals according to workplace requirements.
3.2	Monitor equipment and chemical use patterns and reorder stock to maintain required levels.
3.3	Prepare accurate and legible chemical labels with essential safety information for containers holding decanted and diluted pesticides.
3.4	Maintain an accurate labelling system for all containers according to workplace and compliance requirements.
3.5	Monitor chemical expiration dates and use chemicals on an oldest-manufactured, first-out basis.
3.6	Dispose of obsolete chemicals and equipment according to manufacturers’ instructions and compliance requirements.
3.7	Systematically complete stock control records and chemical register or manifest according to workplace and compliance requirements.
4	Control storage area during provision of pest management services.	4.1	Secure chemicals to prevent accidental spillage according to manufacturers’ instructions and compliance requirements.
4.2	Estimate, store and transport quantities of chemicals required for immediate pest management work according to manufacturers’ instructions and compliance requirements.
4.3	Store PPE separately to chemicals and vehicle occupants.
4.4	Secure, use and maintain vehicle equipment and PPE during pest management service provision.
4.5	Monitor pest management vehicle during service provision to restrict access and operation to authorised personnel according to workplace requirements
5	Maintain pest management vehicle.	5.1	Safety-check vehicle and organise regular servicing to ensure roadworthiness according to manufacturers’ instructions, workplace and compliance requirements.
5.2	Clean vehicle to remove chemical contaminants and dispose of waste according to workplace and compliance requirements.
5.3	Maintain vehicle to meet workplace presentation requirements.
6	Respond to emergency situations.	6.1	Identify accidental spillage or other emergency situation and promptly implement emergency response procedures according to workplace and compliance requirements.
6.2	Complete required compliance and workplace documentation detailing emergency situation and response.

Foundation Skills

Candidates require:

reading skills to interpret key requirements of equipment manuals, safety warning signs and symbols, pesticide labels and SDS

numeracy skills to:

calculate maximum and minimum holding levels of equipment and chemicals

interpret numerical information from SDS, manufacturers’ instructions and pesticide labels

writing skills to legibly and accurately complete chemical labels, stock control records and chemical registers or manifests.

Unit Mapping Information

Supersedes and equivalent to CPPPMT3018 Maintain equipment and pesticide storage area in pest management vehicles.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPUPM3018 Maintain equipment and pesticide storage area in pest management vehicles

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and equivalent CPPPMT3018 Maintain equipment and pesticide storage area in pest management vehicles

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by setting up, stocking and controlling a storage area for equipment and pesticides within a pest management vehicle to ensure the vehicle is fit for purpose.

Equipment in the pest management vehicle must include:

bunding and spill kit

inspection equipment

lockable storage areas

pesticide application equipment

pesticide measuring and mixing equipment

spare parts and consumables

waste disposal containers

personal protective equipment (PPE):

eye, ear and respiratory protection

first aid kit appropriate for a range of tasks and locations

personal protective clothing

soap and towel

sun protection.

Pesticides and chemicals in the vehicle storage area must include:

cleaning agents

dangerous goods

flammable products

insecticides and rodenticides.

Safety information stored in the pest management vehicle must include:

chemical co-location, separation and segregation information

chemical manifests and registers

dangerous goods diamonds

emergency management plan

manufacturers’ instructions for stored equipment

product labels for stored chemicals

safety data sheets (SDS) for stored chemicals.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

chemicals’ routes of entry into the human body and potential symptoms of exposure

areas from which pest management vehicles are prohibited

chemical storage, container and labelling requirements

compliance requirements associated with maintaining pest management vehicle storage areas:

Australian standards, quality assurance and certification requirements

industry guides, advisory standards and codes of practice

environmental requirements:

clean up, containment or isolation of hazards

emergency chemical spill control measures

hazardous materials handling

waste handling and disposal

key requirements of commonwealth, state and territory legislation and local government regulations:

chemical use, registers and manifests

dangerous goods

environmental protection

licensing for pest management

licensing for vehicle operation and chemical transport

mandatory notifications

public health and safety

equipment stored within pest management vehicles:

inspection tools and equipment:

camera

hand lens

ladder

measuring tape

mirror

moisture meter

pliers

probes or knife

report check sheet or notepad

sounding tools

specimen bottle

torch

PPE:

eye, ear and respiratory protection

personal protective clothing

soap and towel

sun protection

vehicle equipment:

bunding and spill kit

first aid kit

lockable storage areas

pesticide application equipment

pesticide measuring and mixing equipment

spare parts and consumables

waste disposal containers

methods for maintaining stock inventories and rotating stock in pest management vehicles

pest management vehicle cleaning locations that comply with environmental requirements

potential effects of pesticides on public health and the environment

product knowledge and manufacturers’ specifications for products stored and transported in pest management vehicle

purpose of, and information typically contained in SDS

types of pesticides commonly stored in pest management vehicles, and methods for their safe handling and transport

typical hazards encountered when maintaining pest management vehicle storage areas, and risk control measures for each:

chemical preparation, use, storage and disposal

electrical

environmental contamination

fire

lighting

manual handling

moving vehicles and machinery

noise

residual pesticides

respiratory

slips and trips

temperature

ultraviolet radiation

vehicle types and specifications suitable to pest management operations

workplace policies and procedures that apply to pest management vehicles:

equipment cleaning and maintenance

records and documentation

security of equipment, chemicals and vehicle

vehicle servicing and presentation

work health and safety:

emergency response procedures

hazard identification, risk assessment and control using the hierarchy of control

injury, dangerous occurrence and incident reporting

safe work practices including manual handling.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Evidence of assessment for pest management activities as specified in the performance evidence must be based on documentation and photographic evidence that has been validated by a workplace supervisor. A workplace supervisor is a person duly authorised to perform and validate the work being undertaken. The assessor must be satisfied that the candidate has demonstrated knowledge of spill kit contents and other types of equipment submitted in documentary and photographic evidence.

Candidates must have access to workplace policies and procedures, manufacturers’ instructions, information, materials, tools, equipment and PPE required to achieve the performance evidence including:

a suitable pest management vehicle, spare parts, pesticides and consumables

SDS, equipment manuals and vehicle safety information, signage and documentation.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPUPM3042 Install termite management systems

Modification History

Release 3	This version first released with CPP Property Services Training Package Release 14.0. Reference to Industry Code of Practice for Training in the Pest Management Industry has been removed from the Assessment Conditions.
Release 2	This version first released with CPP Property Services Training Package Release 10.0. Correction of Performance Criteria 5.1 through 5.5.
Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and equivalent CPPPMT3042 Install physical termite management systems

Application

This unit specifies the skills and knowledge required to install termite management systems to manage subterranean termites in premises at the pre-construction stage. It includes assessing methods of construction of different premises as well as applying techniques required to prevent termites gaining concealed access to a completed construction. The unit requires selecting equipment, materials and methods suitable to the type of termite management system and construction.

A person working at this level would be expected to take responsibility for organising and completing tasks assigned to them without close supervision.

This unit forms part of the licensing requirements for people engaged in pest management in some states and territories, and licensing is required to install termite management systems that are impregnated with chemicals. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil

Unit Sector

Urban Pest Management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Confirm work and compliance requirements.	1.1	Review work instructions and drawings to confirm client and premises requirements for termite management and clarify issues with relevant persons.
1.2	Review workplace policies and procedures, codes, standards and regulatory requirements for installing termite management systems and apply to work instructions to ensure compliance.
2	Plan to install termite management system.	2.1	Review work site plan and identify areas requiring protection according to client, workplace and compliance requirements.
2.2	Select termite management system to meet work instructions and review manufacturers’ instructions to confirm installation specifications.
2.3	Check that termite management system and installation methods meet quality standards according to workplace and compliance requirements.
2.4	Discuss installation methods with relevant persons, respond to issues and concerns and obtain approval to proceed.
3	Assess work site and prepare for installation.	3.1	Select and fit required personal protective equipment (PPE) according to workplace requirements.
3.2	Access and assess work site and construction methods and confirm installation specifications according to work instructions and manufacturers’ instructions for termite management system.
3.3	Determine site usage patterns to ensure safety of personnel and efficient use of tools and equipment during installation work.
3.4	Conduct site measurements and calculations to confirm length and area of installation and check against installation specifications.
3.5	Check previous trades work to identify possible effects on proposed installation and report issues to relevant persons.
3.6	Select tools and equipment required for installation, check for serviceability and report faults according to workplace requirements.
3.7	Select required materials to meet manufacturers’ instructions and installation specifications and locate at the work site in readiness for installation.
4	Install and check termite management system.	4.1	Identify hazards and control risks at the work site according to workplace requirements.
4.2	Identify factors affecting completion of work instructions and advise relevant persons.
4.3	Install termite management system to termite access points according to work instructions, manufacturers’ instructions and workplace requirements.
4.4	Check installation to confirm it meets manufacturers’ instructions, workplace and compliance requirements.
5	Finalise work and complete documentation.	5.1	Remove tools, equipment, materials and waste from installation activities and restore work site to meet client and compliance requirements.
5.2	Clean tools, equipment and PPE according to manufacturers’ instructions and workplace requirements.
5.3	Check tools, equipment and PPE to confirm safe and correct operation, record required maintenance and store to allow ready access and re-use.
5.4	Dispose of collected waste according to workplace and compliance requirements.
5.5	Update client records and complete and distribute installation documentation to meet workplace and compliance requirements.

Foundation Skills

Candidates require:

oral communication skills to use questioning and active listening when discussing implementation methods and site usage patterns with clients

reading skills to interpret key requirements of:

building, construction or site plans and drawings for the installation site

the National Construction Code

writing skills to accurately and legibly complete records and documentation.

Unit Mapping Information

Supersedes and equivalent to CPPPMT3042 Install physical termite management systems.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPUPM3042 Install termite management systems

Modification History

Release 3	This version first released with CPP Property Services Training Package Release 14.0. Reference to Industry Code of Practice for Training in the Pest Management Industry has been removed from the Assessment Conditions.
Release 2	This version first released with CPP Property Services Training Package Release 10.0. Correction of Performance Criteria 5.1 through 5.5.
Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and equivalent CPPPMT3042 Install physical termite management systems

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by installing a termite management system to manage subterranean termites at ten different premises involving:

different construction methods including slab-on-ground and suspended floor

pre-construction installations.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

building structures and construction methods and materials relevant to premises described in the performance evidence and management of subterranean termites at those sites:

concrete slabs

footings

wall frames

compliance requirements associated with installing termite management systems:

Australian standards, quality assurance and certification requirements including the National Construction Code (NCC) and AS/NZS 3660 Termite Management Set (AS/NZS 3660)

industry guides, advisory standards and relevant industry codes of practice

key requirements of commonwealth, state and territory legislation and local government regulations:

consumer protection

environmental protection

legal implications of installing termite management systems

licensing requirements for installing termite management systems that are impregnated with chemicals

licensing requirements for installing termite management systems

mandatory notifications

pesticide use

privacy

public health and safety:

licence endorsements and conditions or limitations

occupant notifications

record of site conditions

warning signs

information and industry terminology typically contained in pest management work instructions

soil and timber types in relation to termite activities

termite management systems and methods for their installation pre-construction:

proprietary products that provide a barrier at termite access points

proprietary products used in combination that provide a comprehensive termite management system and associated regulatory requirements

tools, equipment and materials used to install termite management systems:

hand and power tools

measuring tools

personal protective equipment (PPE):

eye, ear and respiratory protection

first aid kit

site-specific PPE and clothing

soap and towel

sun protection

types of subterranean termites and their ecology, biology, lifecycles, habits and harbourages

typical hazards encountered when installing termite management systems, and risk control measures for each:

animal bites and stings

confined or restricted spaces

electrical

environmental contamination

fire

lighting

manual handling

moving vehicles and machinery

noise

pesticides and other chemicals

remote locations

respiratory

slips and trips

temperature

ultraviolet radiation

underground services

workplace policies and procedures that apply to installing termite management systems:

documentation and reporting

work health and safety:

emergency response procedures

hazard identification, risk assessment and control using the hierarchy of control

injury, dangerous occurrence and incident reporting

safe work methods including manual handling and using hand and power tools.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Evidence of assessment for installing termite management systems at seven of the ten premises as specified in the performance evidence, must be based on documentation and photographic evidence that has been validated by a workplace supervisor. A workplace supervisor is a person duly authorised to perform and validate the work being undertaken.

Evidence of assessment for installing termite management systems at three of the ten premises as specified in the performance evidence:

must be based on direct observation and assessment of the candidate by an assessor:

physically, or

via audio and visual media provided the candidate is physically accompanied by a person who is licensed or holds the required competency to install termite management systems

must be in a real workplace for a minimum of two premises

may be simulated for one premises provided the simulation allows demonstration of all performance criteria.

Candidates must have access to premises and associated work instructions, plans, drawings, information, materials, tools, equipment and PPE required to achieve the performance evidence including:

NCC, AS/NZS 3660

termite management systems for installation

relevant industry codes of practice including:

A Code of Practice for Prior to Purchase Specialist Timber Pest Inspections

Code of Best Practice for Termite Management

Code of Best Practice for Termite Management During Construction.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPUPM4001 Assess and select pest management vehicle and equipment

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 10.1 Correction to unit mapping equivalency: CPPUPM4001 Assess and select pest management vehicle and equipment from equivalent to not equivalent.
Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is not equivalent to CPPPMT3026 Select pest management vehicle and equipment

Application

This unit specifies the skills and knowledge required to assess and select a pest management vehicle and equipment necessary to deliver pest management services to clients. It requires an understanding of the services to be delivered and involves specifying equipment that can support those services and which complies with strict legislative and public health and safety requirements. The unit includes reviewing product specifications and marketing materials for pest management equipment, and establishing hiring, leasing or purchasing arrangements for acquisition.

This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.

This unit forms part of the licensing requirements for people engaged in pest management in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil

Unit Sector

Urban Pest Management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Confirm services to be provided and compliance requirements.	1.1	Review and confirm regulatory and industry requirements for use and selection of pest management vehicle.
1.2	Review workplace documentation to clarify equipment budget, usage patterns and acquisition requirements.
1.3	Identify types of pests to be treated, pest management methods and target client groups for service delivery.
1.4	Select equipment required to implement pest management services.
1.5	Assess hazards and risks associated with vehicle and equipment use and document risk management strategy that ensures regulatory compliance.
2	Select pest management vehicle.	2.1	Determine vehicle type required for pest management service delivery and assess vehicle capacities against intended use according to manufacturers’ specifications, workplace and regulatory requirements.
2.2	Question manufacturers and suppliers to assess vehicle specifications and negotiate costs.
2.3	Identify suitable pest management vehicle and verify it is roadworthy and complies with regulatory requirements for transporting pest management equipment and chemicals by road.
3	Assess performance and select equipment.	3.1	Access and review marketing materials and product specifications for pest management equipment including personal protective equipment (PPE).
3.2	Review manufacturers’ instructions and regulatory requirements to clarify performance capabilities and characteristics of equipment, including PPE required for pest management service delivery.
3.3	Select equipment for service delivery considering durability in normal working conditions, ease of cleaning and use, maintenance and repair costs and safety to meet workplace and regulatory requirements.
3.4	Estimate use and life expectancy of equipment to meet workplace requirements.
3.5	Select weather-resistant equipment for external use to meet workplace and regulatory requirements.
3.6	Select equipment manufactured from non-absorbent substances to minimise chemical build-up and other contamination to meet workplace and regulatory requirements.
3.7	Select pumps, hoses, fittings and tanks to meet anticipated volume or pressure delivery to meet workplace and regulatory requirements.
3.8	Document equipment specifications and performance characteristics to meet service delivery according to workplace requirements.
4	Establish equipment supply agreements.	4.1	Examine and select purchase, hiring and leasing options for equipment to suit budget and usage patterns.
4.2	Build and maintain relationships with equipment suppliers on trading terms that comply with workplace requirements.
5	Maintain current information about equipment.	5.1	Use technologies to maintain business network and access regular and current information about new and improved equipment.
5.2	Access latest information and publications from regulatory authorities, industry sources and suppliers to maintain current equipment knowledge.
5.3	Use supplier offers to test new products according to workplace requirements.

Foundation Skills

Candidates require:

oral communication skills to use clear explanations, active listening and questioning skills when negotiating costs with suppliers

reading skills to interpret key requirements of:

equipment manuals and manufacturers’ specifications

purchase documents and financing contracts

numeracy skills to:

calculate and compare costs of purchasing, hiring or leasing equipment

interpret mathematical data relating to equipment performance capacities.

Unit Mapping Information

Supersedes and not equivalent to CPPPMT3026 Select pest management vehicle and equipment.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPUPM4001 Assess and select pest management vehicle and equipment

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 10.1 Correction to unit mapping equivalency: CPPUPM4001 Assess and select pest management vehicle and equipment from equivalent to not equivalent.
Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is not equivalent to CPPPMT3026 Select pest management vehicle and equipment

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by selecting a vehicle and the following types of equipment to ensure the vehicle is fit-for-purpose to deliver pest management services:

bunding and spill kit

inspection equipment

lockable storage cupboard

pesticide application equipment

pesticide measuring and mixing equipment

waste disposal containers

personal protective equipment (PPE):

eye, ear and respiratory protection

first aid kit appropriate for a range of tasks and locations

personal protective clothing

soap and towel

sun protection.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

chemicals’ routes of entry into the human body and potential symptoms of exposure

chemical storage, container and labelling requirements

compliance requirements associated with pest management services to be delivered and the types of vehicles and equipment required to deliver those services:

Australian standards, quality assurance and certification requirements

industry guides, advisory standards and relevant industry codes of practice

key requirements of commonwealth, state and territory legislation and local government regulations:

chemical use, registers and manifests

consumer protection

dangerous goods

environmental protection

licensing for pest management

licensing for vehicle operation and chemical transport

mandatory notifications

public health and safety

financing options for obtaining equipment including leasing, hiring and purchasing

product knowledge and manufacturers’ specifications for pest management equipment required to deliver pest management services

purpose of, and information typically contained in SDS

risk management strategies associated with use of pest management vehicles and equipment

sources of industry and product information relating to vehicles and equipment required to deliver pest management services

types of chemicals and equipment required to deliver pest management services:

inspection tools and equipment:

camera

hand lens

ladder

measuring tape

mirror

moisture meter

pliers

probes or knife

report check sheet or notepad

sounding tools

specimen bottle

torch

PPE:

eye, ear and respiratory protection

personal protective clothing

soap and towel

sun protection

vehicle equipment:

bunding and spill kit

first aid kit

lockable storage areas

pesticide application equipment

pesticide measuring and mixing equipment

waste disposal containers

typical hazards associated with pest management vehicles and equipment, and risk control measures for each:

chemical preparation, use, storage and disposal

electrical

environmental contamination

fire

lighting

manual handling

moving vehicles and machinery

noise

residual pesticides

respiratory

road and traffic

slips and trips

temperature

ultraviolet radiation

vehicle types and specifications suitable for pest management operations

workplace policies and procedures that apply to pest management services and use of vehicles and equipment:

equipment cleaning and maintenance

maintenance and servicing procedures

purchasing, hiring and leasing requirements

records and documentation

work health and safety:

emergency response procedures

hazard identification, risk assessment and control using the hierarchy of control

injury, dangerous occurrence and incident reporting

safe work practices including manual handling.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

This unit must be assessed in the workplace or a close simulation using realistic workplace conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to:

workplace policies and procedures, compliance information, manufacturers’ instructions, manuals and marketing materials for pest management vehicles and equipment required to achieve the performance evidence

telephone and computer with internet access.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPUPM4002 Schedule, organise and monitor pest management operations

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 10.1. Correction to mapping equivalency: CPPUPM4002 Schedule, organise and monitor pest management operations.
Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is not equivalent to CPPPMT3029 Plan and schedule pest management operations. Incorporates content from CPPPMT3019 Organise and monitor pest management operations

Application

This unit specifies the skills and knowledge required to schedule, organise and monitor major pest management contracts to ensure performance meets client expectations, business objectives and compliance requirements. It includes scheduling and allocating work and organising equipment and materials within budget and staffing constraints and facilitating training and assessment opportunities for staff to address skill gaps and training needs.

This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.

This unit forms part of the licensing requirements for people engaged in pest management in some states and territories. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil

Unit Sector

Urban Pest Management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Confirm work and compliance requirements.	1.1	Review work instructions and associated documentation to clarify pest management service requirements and timeframes, and work site location and characteristics.
1.2	Clarify client needs and expectations in consultation with relevant persons and apply client instructions to work planning.
1.3	Confirm budget and staff availability for pest management service delivery according to workplace requirements.
1.4	Review and confirm regulatory and industry requirements associated with pest management services and apply to work plan to ensure compliance.
1.5	Assess hazards and risks associated with work site and pest management services and apply risk management strategies to work planning.
2	Organise equipment and materials.	2.1	Estimate required types and amounts of equipment, personal protective equipment (PPE) and material quantities based on work instructions and past work orders.
2.2	Access required equipment, PPE and materials and check to confirm operational effectiveness according to manufacturers’ instructions.
3	Schedule and allocate work instructions.	3.1	Prepare work schedule that maximises productivity and efficiency, minimises travel and staff downtime and achieves client instructions and business targets.
3.2	Plan treatment time to minimise disruption and discomfort to client and persons at work site.
3.3	Make provisions in work schedule for weather and emergency and priority work orders.
3.4	Allocate work accounting for staff availability, capabilities, licenses and preferences to meet service requirements and timeframes.
3.5	Communicate work schedule to relevant persons and clarify pest management work instructions with staff.
4	Monitor work performance.	4.1	Systematically monitor work performance to ensure compliance with client, workplace and regulatory requirements.
4.2	Adjust work schedule to meet changing work priorities or respond to contingencies in consultation with relevant persons.
4.3	Identify problems with work performance and promptly implement solutions to meet client, workplace and regulatory requirements.
4.4	Complete and maintain pest management documentation and client records to meet workplace and compliance requirements.
5	Provide staff development opportunities.	5.1	Monitor staff performance to identify skill gaps and training needs aligned with business objectives.
5.2	Encourage staff members to seek feedback on work performance and hold individual discussions to clarify training needs and resolve conflict.
5.3	Facilitate training opportunities to meet identified skill gaps and training needs according to workplace requirements.
5.4	Facilitate assessment opportunities to enable staff to gain formal recognition of skills according to workplace requirements.
5.5	Complete and maintain staff performance records according to workplace requirements.

Foundation Skills

Candidates require:

oral communication skills to use clear explanations, active listening and questioning skills to convey, clarify and confirm information provided to clients

reading skills to interpret key requirements of contracts and agreements for different types of pest management work

numeracy skills to:

apply mathematical methods for budgeting and estimating workloads and equipment and material quantities

calculate distances and travel times between work sites specified in work instructions.

Unit Mapping Information

Supersedes and not equivalent to CPPPMT3029 Plan and schedule pest management operations.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPUPM4002 Schedule, organise and monitor pest management operations

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 10.1. Correction to mapping equivalency: CPPUPM4002 Schedule, organise and monitor pest management operations.
Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is not equivalent to CPPPMT3029 Plan and schedule pest management operations. Incorporates content from CPPPMT3019 Organise and monitor pest management operations

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by scheduling, organising and monitoring pest management operations at:

three residential premises with different types of construction, or

three different commercial premises with different uses, or

a mix of three different residential and commercial premises.

The candidate must also allocate work, monitor performance, identify skill gaps and arrange training opportunities for two different staff members.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

basic adult learning styles and principles

compliance requirements associated with scheduling, organising and monitoring pest management operations:

Australian standards, quality assurance and certification requirements

industry guides, advisory standards and relevant industry codes of practice

key requirements of commonwealth, state and territory legislation and local government regulations:

chemical use, registers and manifests

consumer protection

dangerous goods

employment and industrial relations

environmental protection

licensing for pest management

privacy

public health and safety

factors to be taken into account when allocating work to staff:

capabilities

licences

preferences

skills

mathematical methods used for budgeting and estimating workloads

methods for identifying skill gaps when monitoring work performance

scheduling methods and systems

types and functions of chemicals and equipment including personal protective equipment used in pest management operations

types of staff development activities:

demonstrations

formal training sessions

on-the-job instruction and mentoring

self-paced learning strategies

structured feedback

typical content of, and industry terms used in pest management work orders

typical hazards associated with pest management operations, and risk control measures for each:

animal bites and stings

chemical preparation, use, storage and disposal

confined or restricted spaces

electrical

environmental contamination

fire

lighting

manual handling

moving vehicles and machinery

noise

remote locations

respiratory

slips and trips

temperature

ultraviolet radiation

work at heights

workplace policies and procedures that apply to scheduling, organising and monitoring pest management operations:

business plans and objectives

client service

equipment use and maintenance

performance reviews

records, documentation and reporting

work health and safety:

emergency response procedures

hazard identification, risk assessment and control using the hierarchy of control

injury, dangerous occurrence and incident reporting

safe work practices including manual handling

work scheduling and allocation.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

This unit must be assessed in the workplace or a close simulation using realistic workplace conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to:

workplace policies and procedures, compliance information, documentation and client information required to achieve the performance evidence

computer and other technologies required to achieve the performance evidence

access to staff and sites where work is conducted

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPUPM4003 Assess and advise on pest management options for sensitive

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is not equivalent to CPPPMT3002 Assess, advise on options, and develop pest management plans for complex or high risk operations

Application

This unit specifies the skills and knowledge required to assess and advise on integrated pest management options to manage cockroaches, rodents and other common pests in high risk environments where people may be more sensitive to pesticides than the general population, for example schools, kindergartens, childcare centres, hospitals, community health centres and aged care facilities. The unit includes client consultation, site inspection to gather evidence and identify the nature and extent of pests and pest activity and developing a comprehensive pest management plan and written proposal with cost estimate.

This unit does not apply to sites where food, beverages or pharmaceuticals are handled, manufactured, produced or packaged under an external food safety management system and audit regime.

This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.

This unit requires the candidate to be a licensed pest management technician in order to undertake pest management work at sensitive sites. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil

Unit Sector

Urban Pest Management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Confirm nature of pest problem and compliance requirements.	1.1	Review work instructions and associated documentation to confirm client requirements and location and nature of work site.
1.2	Review client records to clarify perception of pest problem, needs and expectations, and confirm client authority to request pest management services.
1.3	Review and confirm regulatory and industry requirements associated with pest management for sensitive environments and apply to work plan to ensure compliance.
1.4	Conduct initial work site scan to confirm perceived pest problem according to workplace and regulatory requirements.
2	Plan site inspection.	2.1	Select cost-effective, practical and safe inspection method that minimises disruption to client and site activities according to work instructions, workplace and regulatory requirements.
2.2	Identify hazards associated with site inspection and plan risk control measures to meet workplace and regulatory requirements.
2.3	Select and access required inspection equipment according to workplace requirements.
2.4	Obtain client agreement to inspection method according to workplace requirements.
2.10
3	Inspect work site.	3.1	Select and fit required personal protective equipment according to workplace requirements.
3.2	Access work site, identify hazards and control risks according to workplace requirements.
3.3	Determine type and condition of buildings and surrounds, site usage patterns and pest ingress and hot spots according to work instructions.
3.4	Inspect work site using agreed method and inspection equipment according to client, workplace and regulatory requirements.
3.5	Locate pests and evidence of pest activity and identify pest types, accessing expert advice as required to confirm pest types.
3.6	Assess pest density and level of activity from available evidence and locate harbourages.
3.7	Conduct measurements and calculate area of buildings and surrounds requiring treatment.
3.8	Record evidence of pest activity and document inspection results according to workplace requirements.
4	Assess, select and cost pest management options.	4.1	Identify integrated pest management methods suitable to the pest problem and sensitive environment according to client, workplace and regulatory requirements.
4.2	Assess pest management options and confirm service inclusions, exclusions and limitations, and suitability to site conditions and usage patterns according to workplace and regulatory requirements.
4.3	Calculate quantities and costs of equipment, materials and labour required to implement pest management options allowing for taxes and profit margin according to workplace requirements.
4.4	Check calculations to confirm accuracy and keep legible records of calculation methods according to workplace requirements.
4.5	Check recommendations to confirm compliance with requirements for sensitive environments and cost-effectiveness to client and workplace requirements.
4.6	Collate evidence and accurate information to support pest management recommendations in a format suitable for presentation and discussion with client.
5	Advise client on pest management options.	5.1	Explain site inspection findings to client, demonstrate evidence of pest activity and respond to issues and concerns to ensure understanding of pest problem.
5.2	Discuss pest management options and considerations for sensitive environments with client and provide accurate supporting information and evidence.
5.3	Inform client of service inclusions, exclusions and limitations associated with pest management options according to workplace and regulatory requirements.
5.4	Provide client with advice on organisational services and information sources to enhance their understanding of proposed treatments and services.
6	Prepare and deliver pest management plan and proposal.	6.1	Document pest management plan incorporating inspection findings, pest management options and advice to meet work instructions and client, workplace and regulatory requirements.
6.2	Document pest management proposal incorporating cost estimate, terms and conditions to meet work instructions, workplace and regulatory requirements.
6.3	Present pest management plan and proposal to client for consideration.
6.4	Discuss issues associated with pest management plan or proposal with client and negotiate agreed revisions to achieve client acceptance according to workplace requirements.
6.5	Maintain client records and pest management documentation in a manner that ensures confidentiality and future retrieval according to workplace and regulatory requirements.
6.6	Document pest management plan incorporating inspection findings, pest management options and advice to meet work instructions and client, workplace and regulatory requirements.

Foundation Skills

Candidates require:

oral communication skills to use clear explanations, active listening and questioning skills to convey, clarify and confirm information provided to clients

numeracy skills to calculate:

tax and profit margins associated with service provision

volume and area to estimate pesticide quantities.

Unit Mapping Information

Supersedes and is not -equivalent to CPPPMT3002 Assess, advise on options, and develop pest management plans for complex or high risk operations.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPUPM4003 Assess and advise on pest management options for sensitive

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is not equivalent to CPPPMT3002 Assess, advise on options, and develop pest management plans for complex or high risk operations

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by:

assessing and advising on two pest management options each for two different operations involving sensitive sites selected from the following:

aged care facility

childcare facility

construction site

education facility

hospital

motel

recreational club

residential hotel

for each pest management option, combine two methods below, ensuring all methods listed are used:

chemical control method

cultural control method

physical control method.

In doing the above, the candidate must identify pest types and pest activity and options to manage a minimum of four different pests consisting of cockroaches, rodents and two of the following:

ants

bed bugs

bees and wasps

birds

fabric pests

fleas

flies

mites

occasional invaders: arthropods, millipedes, springtails and thrips

paperlice

spiders

stored product pests.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

compliance requirements associated with assessing and advising on pest management options for sensitive operations:

Australian standards, quality assurance and certification requirements

industry guides, advisory standards and relevant industry codes of practice including A Code of Practice for the Control of Bed Bug Infestations in Australia

environmental requirements:

clean up, containment or isolation of hazards

emergency chemical spill control measures

hazardous materials handling

waste handling and disposal

key requirements of commonwealth, state and territory legislation and local government regulations:

chemical use, registers and manifests

consumer protection

dangerous goods

environmental protection

licensing for pest management

pesticide use

privacy

public health and safety

public health and safety:

licence endorsements and conditions or limitations

occupant notifications

record of site conditions

warning signs

content and format requirements for pest management plans:

advice on health, safety, environmental and other legislative matters

advice on pest prevention strategies

details of pests and pest activity

follow-up pest management advice, monitoring and call-back schedule

mandatory notification requirements

pest management options and methods

pesticide application methods

record keeping mandated by licensing or regulatory requirements

types and quantities of chemicals to be used

content and format requirements for pest management proposals:

benefits and rationale of selected options

conditions and limitations of proposal

description of client requirements

evidence of pest activity and location

pest management methods and plan

recommended maintenance programs

warranties or guarantees

cost estimates:

acceptance of offer provisions

company identification information

costs associated with all aspects of the proposal

liability terms and conditions

limitations of pest treatment

terms of trade

ecology, biology, lifecycles, habits and harbourages of the following types of pests:

ants

bed bugs

bees and wasps

birds

cockroaches

fabric pests

fleas

flies

mites

occasional invaders: arthropods, millipedes, springtails, thrips

paperlice

rodents

spiders

stored product pests

equipment and materials used for pest management in sensitive operations including inspection and personal protective equipment (PPE)

mathematical methods used for budgeting and estimating equipment, material and labour quantities and costs

meaning and application of integrated pest management

potential effects of pesticides on public health and the environment

types of evidence of pests and pest activity:

droppings

evidence of feeding

harbourages

pest damage

specimens

tracks

types of work sites considered sensitive and associated issues for pest management and using pesticides in places where people may be more sensitive to pesticides than the general population

typical hazards associated with pest management in sensitive operations, and risk control measures for each:

animal bites and stings

chemical preparation, use, storage and disposal

confined or restricted spaces

electrical

environmental contamination

fire

lighting

manual handling

moving vehicles and machinery

noise

remote locations

respiratory

slips and trips

temperature

ultraviolet radiation

work at heights

workplace policies and procedures that apply to assessing and advising on pest management options for sensitive operations:

client service

equipment use and maintenance

records, documentation and reporting

work health and safety:

emergency response procedures

hazard identification, risk assessment and control using the hierarchy of control

injury, dangerous occurrence and incident reporting

safe work practices including manual handling.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Evidence of assessment for pest management activities specified in the performance evidence:

must involve sensitive sites that do not handle, manufacture, produce or package food, beverages or pharmaceuticals under an external food safety management system and audit regime

must be based on direct observation and assessment of the candidate by an assessor

must be in a real workplace for one site and may be simulated for one site provided the simulation allows demonstration of all performance criteria.

Candidates must have access to:

workplace policies and procedures, compliance information, documentation, records and client information required to achieve the performance evidence

computer and other technologies required to develop and produce pest management plans and proposals

access to sensitive work sites and pest problems required to achieve the performance evidence

PPE:

eye, ear and respiratory protection

site-specific PPE and clothing

soap and towel

sun protection

inspection equipment:

camera

hand lens

ladder

magnifying glass

measuring tape

mirror

probe

specimen bottle

torch

relevant industry codes of practice including A Code of Practice for the Control of Bed Bug Infestations in Australia.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPUPM4004 Assess and advise on pest management options for complex operations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. New unit.

Application

This unit specifies the skills and knowledge required to assess and advise on integrated pest management options to prevent and manage cockroaches, rodents and other common pests in complex operations at sites where food, beverages or pharmaceuticals are handled, manufactured, produced or packaged under an external food safety and audit regime. The unit includes client consultation, site inspection to gather evidence and identify the nature and extent of pests and pest activity and developing a comprehensive pest management plan and cost proposal.

This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.

This unit requires the candidate to be a licensed pest management technician in order to undertake pest management work at sites where food, beverages or pharmaceuticals are handled, produced or packaged. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil

Unit Sector

Urban Pest Management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Confirm nature of pest problem and compliance requirements.	1.1	Review work instructions and associated documentation to confirm client requirements and location and nature of work site.
1.2	Review client records to clarify perception of pest problem, needs and expectations, and confirm client authority to request pest management services.
1.3	Review and confirm auditing and regulatory requirements for site and apply to work plan to ensure compliance.
1.4	Conduct initial work site scan to confirm perceived pest problem according to workplace and regulatory requirements.
2	Plan site inspection.	2.1	Consult with relevant persons to identify and control risks to food, beverage or pharmaceutical production, manufacturing or handling associated with pests and pest control.
2.2	Select cost-effective, practical and safe inspection method that minimises disruption to client and site operations and meets sanitation and regulatory requirements.
2.3	Identify hazards associated with site inspection and plan risk control measures to meet workplace and regulatory requirements.
2.4	Select and access required inspection equipment according to workplace requirements.
2.5	Obtain client agreement to inspection method according to workplace and regulatory requirements.
3	Inspect work site.	3.1	Select and fit required personal protective equipment and comply with hygiene, sanitation and bio-security measures according to site and workplace requirements.
3.2	Access work site, identify hazards and control risks according to workplace requirements.
3.3	Participate in site induction and comply with client and site requirements to maintain hygiene during site inspection.
3.4	Determine type and condition of buildings and surrounds, site usage patterns and pest ingress and hot spots in consultation with relevant persons.
3.5	Inspect work site using agreed method and inspection equipment according to client, workplace and regulatory requirements.
3.6	Locate pests and evidence of pest activity and identify pest types, accessing expert advice as required to confirm pest types.
3.7	Assess pest density and level of activity from available evidence and locate harbourages.
3.8	Conduct measurements and calculate area of buildings and surrounds requiring treatment.
3.9	Record evidence of pest activity and document inspection results according to workplace and regulatory requirements.
4	Assess, select and cost pest management options.	4.1	Identify integrated pest management methods to prevent and manage pests according to client, workplace and regulatory requirements.
4.2	Assess pest management options and confirm service inclusions, exclusions and limitations, and suitability to site operations, audit specifications and usage patterns according to workplace and regulatory requirements.
4.3	Calculate quantities and costs of equipment, materials and labour required to implement pest management options allowing for taxes and profit margin according to workplace requirements.
4.4	Check calculations to confirm accuracy and keep legible records of calculation methods according to workplace requirements.
4.5	Check recommendations to confirm compliance with audit specifications and cost-effectiveness to client and workplace requirements.
4.6	Collate evidence and accurate information to support pest management recommendations in a format suitable for presentation and discussion with client.
5	Advise client on pest management options.	5.1	Explain site inspection findings to client, demonstrate evidence of pest activity and respond to issues and concerns to ensure understanding of pest problem and prevention strategies.
5.2	Discuss pest management options and considerations for site operations with client and provide accurate supporting information and evidence.
5.3	Inform client of service inclusions, exclusions and limitations associated with pest management options according to workplace and regulatory requirements.
5.4	Provide client with advice on organisational services and information sources to enhance their understanding of proposed treatments and services.
6	Prepare and deliver pest management plan and proposal.	6.1	Document pest management plan incorporating inspection findings, pest management options and advice to meet work instructions and client, workplace and regulatory requirements.
6.2	Document pest management proposal incorporating cost estimate, terms and conditions to meet work instructions, workplace and regulatory requirements.
6.3	Present pest management plan and proposal to client for consideration.
6.4	Discuss issues associated with pest management plan or proposal with client and negotiate agreed revisions to achieve client acceptance according to workplace requirements.
6.5	Maintain client records and pest management documentation in a manner that ensures confidentiality and future retrieval according to workplace and regulatory requirements.

Foundation Skills

Candidates require:

oral communication skills to use clear explanations, active listening and questioning skills to convey, clarify and confirm information provided to clients

numeracy skills to calculate:

tax and profit margins associated with service provision

volume and area to estimate pesticide quantities.

Unit Mapping Information

No equivalent unit.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPUPM4004 Assess and advise on pest management options for complex operations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. New unit.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by:

assessing and advising on two pest management options each for two different sites involving complex operations selected from the following:

dry food facility

wet or liquid food facility

food retail facility

food service facility

pharmaceutical facility

for each pest management option, combine two methods below, ensuring all methods listed are used:

chemical control method

cultural control method

physical control method.

In doing the above, the candidate must identify pest types and pest activity and options to manage a minimum of four different pests consisting of cockroaches, rodents and two of the following:

ants

bed bugs

bees and wasps

birds

fabric pests

fleas

flies

mites

occasional invaders: arthropods, millipedes, springtails, thrips

paperlice

spiders

stored product pests.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

compliance requirements associated with assessing and advising on pest management options for complex operations:

Australian standards, quality assurance and certification requirements

industry guides, advisory standards and relevant industry codes of practice including A Code of Practice for Pest Management in the Food Industry

environmental requirements:

clean up, containment or isolation of hazards

emergency chemical spill control measures

hazardous materials handling

waste handling and disposal

key requirements of commonwealth, state and territory legislation and local government regulations:

chemical use, registers and manifests

consumer protection

dangerous goods

environmental protection

Food Standards Australia New Zealand and five food safety standards in Australia

licensing for pest management

pesticide use and chemicals approved for use in food facilities

privacy

public health and safety

public health and safety:

licence endorsements and conditions or limitations

occupant notifications

record of site conditions

warning signs

content and format requirements for pest management plans:

advice on health, safety, environmental and other legislative matters

advice on pest prevention strategies and strategies to maintain audit compliance

details of pests and pest activity

follow-up pest management advice, monitoring and call-back schedule

mandatory notification requirements

pest management options and methods

pesticide application methods

record keeping mandated by audit, licensing or regulatory requirements

types and quantities of chemicals to be used

content and format requirements for pest management proposals:

benefits and rationale of selected options

conditions and limitations of proposal

description of client requirements

evidence of pest activity and location

pest management methods and plan

recommended maintenance programs

warranties or guarantees

cost estimates:

acceptance of offer provisions

company identification information

costs associated with all aspects of the proposal

liability terms and conditions

limitations of pest treatment

terms of trade

ecology, biology, lifecycles, habits and harbourages of the following types of pests and risks to food, beverage or pharmaceutical businesses:

ants

bed bugs

bees and wasps

birds

cockroaches

fabric pests

fleas

flies

mites

occasional invaders: arthropods, millipedes, springtails and thrips

paperlice

rodents

spiders

stored product pests

equipment and materials used for pest management in complex operations including inspection and personal protective equipment (PPE)

mathematical methods used for budgeting and estimating equipment, material and labour quantities and costs

meaning and application of integrated pest management

pest management considerations for organic food business sites

potential effects of pesticides on public health and the environment and types of pesticides suitable for use in food handling facilities

risks to food production, manufacturing or handling associated with pest control and chemical use

types of evidence of pests and pest activity:

droppings

evidence of feeding

harbourages

pest damage

specimens

tracks

types of food, beverage or pharmaceutical handling or manufacturing sites which are audited for food safety and associated issues for pest management and using pesticides

typical hazards associated with pest management in complex operations, and risk control measures for each:

animal bites and stings

chemical preparation, use, storage and disposal

confined or restricted spaces

electrical

environmental contamination

fire

lighting

manual handling

moving vehicles and machinery

noise

remote locations

respiratory

slips and trips

temperature

ultraviolet radiation

work at heights

workplace policies and procedures that apply to assessing and advising on pest management options for complex operations:

client service

equipment use and maintenance

personal hygiene and sanitation

records, documentation and reporting

work health and safety:

emergency response procedures

hazard identification, risk assessment and control using the hierarchy of control

injury, dangerous occurrence and incident reporting

safe work practices including manual handling.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Evidence of assessment for pest management activities specified in the performance evidence:

must be based on direct observation and assessment of the candidate by an assessor

must be in a real workplace for one site and may be simulated for one site provided the simulation allows demonstration of all performance criteria.

Candidates must have access to:

workplace policies and procedures, audit specifications, compliance information, documentation, records and client information required to achieve the performance evidence

computer and other technologies required to develop and produce pest management plans and proposals

access to work sites and pest problems required to achieve the performance evidence

PPE:

eye, ear and respiratory protection

site-specific PPE and clothing

soap and towel

sun protection

inspection equipment:

camera

hand lens

ladder

magnifying glass

measuring tape

mirror

probe

specimen bottle

torch

relevant industry codes of practice including A Code of Practice for Pest Management in the Food Industry.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPUPM4005 Implement and monitor pest management plans for sensitive operations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is not equivalent to CPPPMT3007 Implement pest management plans for complex or high risk operations.

Application

This unit specifies the skills and knowledge required to implement and monitor plans to manage cockroaches, rodents and other common pests in places where people may be more sensitive to pesticides than the general population, for example schools, kindergartens, childcare centres, hospitals, community health centres and aged care facilities. The unit includes preparing work orders and schedules and allocating work to staff, applying pest management methods to treat the work site, and monitoring pest management reports to respond to issues and negotiate modifications to plans.

This unit does not apply to sites where food, beverages or pharmaceuticals are handled, manufactured, produced or packaged under an external food safety management system and audit regime.

This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.

This unit requires the candidate to be a licensed pest management technician in order to undertake pest management work at sensitive sites. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil

Unit Sector

Urban Pest Management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Confirm work and compliance requirements.	1.1	Review pest management plan to confirm work and resource requirements for sensitive operation.
1.2	Review and confirm regulatory and industry requirements associated with pest management for sensitive environments and apply to work activities to ensure compliance.
1.3	Consult with relevant persons to clarify specific requirements of sensitive work site and obtain approval to implement pest management plan.
2	Prepare to implement pest management plan.	2.1	Organise equipment and materials specified in pest management plan according to workplace requirements.
2.2	Develop documented work orders and schedules and allocate work to team members according to pest management plan and workplace requirements.
2.3	Develop reports, records and systems incorporating established performance indicators and benchmarks to support pest management plan monitoring.
2.4	Notify client of intention to commence pest management work according to workplace and regulatory requirements.
3	Apply pest management methods in sensitive environment.	3.1	Install signs or barriers to maximise protection of public health and safety during treatment of sensitive site, notify occupants, and implement other risk control measures required to manage site hazards.
3.2	Select and fit required personal protective equipment according to workplace requirements.
3.3	Follow safety data sheets and manufacturers’ instructions to prepare pesticides and equipment for chemical controls outlined in pest management plan.
3.4	Follow manufacturers’ instructions to prepare equipment and materials for biological, cultural or physical controls outlined in pest management plan.
3.5	Treat work site using pest management methods detailed in pest management plan and according to workplace and regulatory requirements.
3.6	Remove equipment, materials and waste from pest management activities and restore work site to meet client and regulatory requirements.
4	Monitor pest management operation.	4.1	Obtain and review pest management records and reports to monitor pest management plan implementation and identify issues.
4.2	Consult with relevant persons to discuss issues, implement corrective actions and identify changes to pest management plan according to workplace and regulatory requirements.
4.3	Record details of issues and negotiated changes to pest management plan according to workplace requirements.
5	Review and revise pest management plan.	5.1	Review pest management plan implementation in consultation with client at agreed intervals according to contract and workplace requirements.
5.2	Negotiate and implement agreed changes to pest management plan in consultation with relevant persons.
5.3	Update client records and document details of pest management operations according to workplace and regulatory requirements.

Foundation Skills

Candidates require:

oral communication skills to use clear explanations, active listening and questioning skills to convey, clarify and confirm information provided to clients

numeracy skills to:

estimate scope of work involved in implementing pest management plans

dilute and mix pesticides accurately for the required quantities and applications.

Unit Mapping Information

Supersedes and is not-equivalent to CPPPMT3007 Implement pest management plans for complex or high risk operations.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPUPM4005 Implement and monitor pest management plans for sensitive operations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 9.0. Supersedes and is not equivalent to CPPPMT3007 Implement pest management plans for complex or high risk operations.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by implementing and monitoring pest management plans for two different operations involving sensitive environments selected from the following:

aged care facility

childcare facility

construction site

education facility

hospital

motel

recreational club

residential hotel.

In doing the above, the candidate must manage a minimum of four different pests consisting of cockroaches, rodents and two of the following:

ants

bed bugs

bees and wasps

birds

fabric pests

fleas

flies

mites

occasional invaders: arthropods, millipedes, springtails and thrips

paperlice

spiders

stored product pests.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

chemicals’ routes of entry into the human body and potential symptoms of exposure

compliance requirements associated with implementing pest management plans for sensitive operations:

Australian standards, quality assurance and certification requirements

industry guides, advisory standards and relevant industry codes of practice including A Code of Practice for the Control of Bed Bug Infestations in Australia

environmental requirements:

clean up, containment or isolation of hazards

emergency chemical spill control measures

hazardous materials handling

waste handling and disposal

key requirements of commonwealth, state and territory legislation and local government regulations:

chemical use, registers and manifests

consumer protection

contractual requirements

dangerous goods

environmental protection

licensing for pest management

occupant and mandatory notifications

pesticide use

privacy

public health and safety

public health and safety:

licence endorsements and conditions or limitations

occupant notifications

record of site conditions

warning signs

content and format requirements for pest management plans:

advice on health, safety, environmental and other legislative matters

advice on pest prevention strategies

details of pests and pest activity

follow-up pest management advice, monitoring and call-back schedule

mandatory notification requirements

pest management options and methods

pesticide application methods

record keeping mandated by licensing or regulatory requirements

types and quantities of chemicals to be used

ecology, biology, lifecycles, habits and harbourages of the following types of pests:

ants

bed bugs

bees and wasps

birds

cockroaches

fabric pests

fleas

flies

mites

occasional invaders: arthropods, millipedes, springtails, thrips

paperlice

rodents

spiders

stored product pests

equipment and materials used for pest management in sensitive operations including personal protective equipment (PPE)

meaning and application of integrated pest management

reports, records and systems incorporating established performance indicators and benchmarks that support pest management plan monitoring:

pest activity reports

pest management system problem or action reports

record keeping mandated by licensing or regulatory requirements

service logbooks

site visit reports

types of work sites considered sensitive and associated issues for pest management and using pesticides in places where people may be more sensitive to pesticides than the general population

typical hazards associated with pest management in sensitive operations, and risk control measures for each:

animal bites and stings

chemical preparation, use, storage and disposal

confined or restricted spaces

electrical

environmental contamination

fire

lighting

manual handling

moving vehicles and machinery

noise

remote locations

respiratory

slips and trips

temperature

ultraviolet radiation

work at heights

workplace policies and procedures that apply to implementing pest management plans for sensitive operations:

client service

equipment use and maintenance

records, documentation and reporting

scheduling and work allocation

work health and safety:

emergency response procedures

hazard identification, risk assessment and control using the hierarchy of control

injury, dangerous occurrence and incident reporting

safety data sheets (SDS) for pesticides and chemicals being used

safe work practices including manual handling.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Evidence of assessment for pest management activities specified in the performance evidence:

must involve sensitive sites that do not handle, manufacture, produce or package food, beverages or pharmaceuticals under an external food safety management system and audit regime

must be based on direct observation and assessment of the candidate by an assessor

must be in a real workplace for one site and may be simulated for one site provided the simulation allows demonstration of all performance criteria.

Candidates must have access to:

workplace policies and procedures, pest management plan, compliance information, documentation, SDS and client information required to achieve the performance evidence

access to sensitive work sites and pest problems required to achieve the performance evidence

equipment and materials required for pest management plan implementation and to achieve the performance evidence

PPE:

eye, ear and respiratory protection

site-specific PPE and clothing

soap and towel

sun protection

relevant industry codes of practice including A Code of Practice for the Control of Bed Bug Infestations in Australia.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPUPM4006 Implement and monitor pest management plans for complex operations

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 17.0. Omitted Assessment Conditions added.
Release 1	This version first released with CPP Property Services Training Package Release 9.0. New unit.

Application

This unit specifies the skills and knowledge required to implement and monitor plans to manage cockroaches, rodents and other common pests in complex operations where food, beverages or pharmaceuticals are handled, manufactured, produced or packaged under an external food safety and audit regime. The unit includes preparing work orders and schedules and allocating work to staff, applying pest management methods to treat the work site, and monitoring pest management reports to respond to issues and negotiate modifications to plans.

This unit is suitable for those using specialised knowledge to complete routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.

This unit requires the candidate to be a licensed pest management technician in order to undertake pest management work at sites where food, beverages or pharmaceuticals are handled, produced or packaged. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil

Unit Sector

Urban Pest Management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Confirm work and compliance requirements.	1.1	Review pest management plan to confirm work and resource requirements for complex operation.
1.2	Review and confirm auditing and regulatory requirements for site and apply to work plan to ensure compliance.
1.3	Consult with relevant persons to clarify specific requirements of work site and obtain approval to implement pest management plan.
2	Prepare to implement pest management plan.	2.1	Organise equipment and materials specified in pest management plan according to workplace and regulatory requirements.
2.2	Develop documented work orders and schedules and allocate work to team members according to pest management plan and workplace requirements.
2.3	Develop reports, records and systems incorporating established performance indicators and benchmarks to support pest management plan monitoring.
2.4	Notify client of intention to commence pest management work according to workplace and regulatory requirements.
2.5	Consult with relevant persons to identify and control risks to food production, manufacturing or handling associated with pest management.
3	Apply pest management methods in complex operation.	3.1	Install signs and barriers to maximise protection of public health and safety during treatment of site, notify occupants, and implement other risk control measures required to manage site hazards.
3.2	Select and fit required personal protective equipment and comply with hygiene, sanitation and bio-security measures according to site and workplace requirements.
3.3	Follow safety data sheets and manufacturers’ instructions to prepare pesticides and equipment for chemical controls outlined in pest management plan.
3.4	Follow manufacturers’ instructions to prepare equipment and materials for biological, cultural or physical controls outlined in pest management plan.
3.5	Treat work site using pest management methods detailed in pest management plan and according to audit, workplace and regulatory requirements.
3.6	Remove equipment, materials and waste from pest management activities and restore work site to meet client and regulatory requirements.
4	Monitor pest management operation.	4.1	Obtain and review pest management records and reports to monitor pest management plan implementation and identify issues and escalation trigger points.
4.2	Constantly monitor risks to protect food, beverage or pharmaceutical production, manufacturing or handling operations and respond immediately where risk escalation is identified.
4.3	Consult with relevant persons promptly to discuss issues, implement corrective actions and identify changes to pest management plan according to workplace and regulatory requirements.
4.4	Record details of issues and negotiated changes to pest management plan according to workplace requirements.
5	Review and revise pest management plan.	5.1	Review pest management plan implementation in consultation with client at agreed intervals according to contract, audit and workplace requirements.
5.2	Negotiate and implement agreed changes to pest management plan to maintain audit compliance and pest prevention in consultation with relevant persons.
5.3	Schedule follow-up activities to monitor pest prevention to meet client and audit requirements.
5.4	Update client records and document details of pest management operations according to audit, workplace and regulatory requirements.

Foundation Skills

Candidates require:

oral communication skills to use clear explanations, active listening and questioning skills to convey, clarify and confirm information provided to clients

numeracy skills to:

estimate scope of work involved in implementing pest management plans

dilute and mix pesticides accurately for the required quantities and applications.

Unit Mapping Information

No equivalent unit.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPUPM4006 Implement and monitor pest management plans for complex operations

Modification History

Release 2	This version first released with CPP Property Services Training Package Release 17.0. Omitted Assessment Conditions added.
Release 1	This version first released with CPP Property Services Training Package Release 9.0. New unit.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by implementing and monitoring pest management plans for two different sites involving complex operations selected from the following:

dry food facility

wet or liquid food facility

food retail facility

food service facility

pharmaceutical facility.

In doing the above, the candidate must manage a minimum of four different pests consisting of cockroaches, rodents and two of the following:

ants

bed bugs

bees and wasps

birds

fabric pests

fleas

flies

mites

occasional invaders: arthropods, millipedes, springtails and thrips

paperlice

spiders

stored product pests.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

chemicals’ routes of entry into the human body and potential symptoms of exposure

compliance requirements associated with implementing pest management plans for complex operations:

Australian standards, quality assurance and certification requirements

industry guides, advisory standards and relevant industry codes of practice including A Code of Practice for Pest Management in the Food Industry

environmental requirements:

clean up, containment or isolation of hazards

emergency chemical spill control measures

hazardous materials handling

waste handling and disposal

key requirements of commonwealth, state and territory legislation and local government regulations:

chemical use, registers and manifests

consumer protection

dangerous goods

environmental protection

Food Standards Australia New Zealand and five food safety standards in Australia

licensing for pest management

pesticide use and chemicals approved for use in food facilities

privacy

public health and safety

public health and safety:

licence endorsements and conditions or limitations

occupant notifications

record of site conditions

warning signs

content and format requirements for pest management plans:

advice on health, safety, environmental and other legislative matters

advice on pest prevention strategies and strategies to maintain audit compliance

details of pests and pest activity

follow-up pest management advice, monitoring and call-back schedule

mandatory notification requirements

pest management options and methods

pesticide application methods

record keeping mandated by audit, licensing or regulatory requirements

types and quantities of chemicals to be used

ecology, biology, lifecycles, habits and harbourages of the following types of pests and risks to food, beverage or pharmaceutical businesses:

ants

bed bugs

bees and wasps

birds

cockroaches

fabric pests

fleas

flies

mites

occasional invaders: arthropods, millipedes, springtails, thrips

paperlice

rodents

spiders

stored product pests

meaning and application of integrated pest management

equipment and materials used for pest management in complex operations including personal protective equipment (PPE)

reports, records and systems incorporating established performance indicators and benchmarks that support pest management plan monitoring:

escalation triggers

pest activity reports

pest management system problem or action reports

record keeping mandated by audit, licensing or regulatory requirements

service logbooks

site visit reports

types of food, beverage or pharmaceutical handling or manufacturing sites which are audited for food safety and associated issues for pest management and using pesticides

typical hazards associated with pest management in complex operations, and risk control measures for each:

animal bites and stings

chemical preparation, use, storage and disposal

confined or restricted spaces

electrical

environmental contamination

fire

lighting

manual handling

moving vehicles and machinery

noise

remote locations

respiratory

slips and trips

temperature

ultraviolet radiation

work at heights

workplace policies and procedures that apply to implementing pest management plans for complex operations:

client service

equipment use and maintenance

personal hygiene and sanitation

records, documentation and reporting

scheduling and work allocation

work health and safety:

emergency response procedures

hazard identification, risk assessment and control using the hierarchy of control

injury, dangerous occurrence and incident reporting

safety data sheets (SDS) for pesticides and chemicals being used

safe work practices including manual handling.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Evidence of assessment for pest management activities specified in the performance evidence:

must be based on direct observation and assessment of the candidate by an assessor

must be in a real workplace for one site and may be simulated for one site provided the simulation allows demonstration of all performance criteria.

Candidates must have access to:

workplace policies and procedures, pest management plan, audit specifications, compliance information, documentation, SDS and client information required to achieve the performance evidence

access to work sites and pest problems required to achieve the performance evidence

equipment and materials required for pest management plan implementation and to achieve the performance evidence

PPE:

eye, ear and respiratory protection

site-specific PPE and clothing

soap and towel

sun protection

relevant industry codes of practice including A Code of Practice for Pest Management in the Food Industry.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPWMT3001 Identify and segregate waste

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes and is equivalent to CPPWMT3005A Identify and segregate waste.

Application

This unit specifies the skills and knowledge required to identify waste types and segregate according to waste pathways. It includes inspecting waste to identify and segregate waste types and managing hazardous and non-conforming wastes. It also includes monitoring waste storage containers or areas to ensure adequate available storage capacity, secure waste containment and quality control.

A person who achieves this unit of competency is expected to take responsibility for completing these tasks with a high degree of self-direction.

No licensing, legislative or certification requirements apply to this unit of competency at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Waste management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to identify and segregate waste.	1.1	Review job schedule to confirm work activities for identifying and segregating waste and clarify issues with relevant persons.
1.2	Review workplace policies and procedures and work health and safety (WHS) requirements for waste identification and segregation and apply to work tasks.
1.3	Identify and obtain plant and equipment required for waste segregation and check to confirm they are fit for purpose.
1.4	Set up segregation containers or areas and check to confirm suitability and capacity to meet segregation requirements.
1.5	Select, check and use personal protective equipment appropriate for work activities.
1.6	Identify hazards and risks associated with work activities and implement required controls according to workplace WHS requirements.
1.7	Review and follow safety data sheets (SDSs) for hazardous waste to be segregated.
2	Inspect and identify waste types.	2.1	Inspect waste following workplace procedures.
2.2	Identify and record waste types including hazardous and non-hazardous waste.
2.3	Identify and record non-conforming waste types according to workplace requirements.
3	Segregate waste.	3.1	Segregate waste according to waste types and workplace requirements.
3.2	Manage hazardous and non-hazardous waste following workplace procedures and SDS.
3.3	Place segregated waste into fit-for-purpose containers or areas.
3.4	Monitor waste containment to ensure adequate available storage.
3.5	Label segregated waste following workplace procedures.
3.6	Inspect segregated waste to confirm compliance with quality requirements and report identified problems.
4	Finalise work tasks and complete documentation.	4.1	Record quality inspection results detailing any corrective actions taken.
4.2	Complete documentation according to workplace and regulatory requirements.
4.3	Clean and maintain work site and equipment used according to workplace requirements.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria:

numeracy skills to estimate waste volumes [cubic metre (m3)] and weights [gram (g), kilogram (kg), tonne (t)] during segregation.

Unit Mapping Information

Supersedes and is equivalent to CPPWMT3005A Identify and segregate waste.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPWMT3001 Identify and segregate waste

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes and is equivalent to CPPWMT3005A Identify and segregate waste.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by:

identifying and segregating waste on two separate occasions

on each occasion, identifying two waste types from the list below:

construction waste

hazardous materials

liquids

medical

organics

quarantine

recyclables.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

legislative and procedural requirements applicable to waste identification and segregation and relevant to the workplace:

commonwealth, state and territory legislation and regulations in the state or territory of operation, including work health and safety (WHS)

classifications of dangerous goods and hazardous substances

environmental protection

methods for checking suitability and capacity of waste containers and storage areas for segregated waste

physical properties of waste:

density

quality

shape

size

volume

weight

resource recovery options

types of equipment used to segregate waste

types of non-conforming waste relevant to operational requirements of workplace

typical hazards encountered when identifying and segregating waste

waste types:

construction waste

hazardous materials

liquids

medical

organics

quarantine

recyclables

workplace policies and procedures relevant to identifying and segregating waste:

documentation and reporting

waste containment and labelling

WHS:

emergency response

hazard identification, risk assessment and control, using the hierarchy of control

injury, dangerous occurrence and incident reporting

personal protective equipment.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment using realistic workplace conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to workplace policies and procedures, job schedules and documentation, waste types and equipment required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPWMT3002 Conduct waste resource recovery

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes but is not equivalent to: CPPWMT3014A Manually sort waste. CPPWMT3019A Prepare waste for re-use. CPPWMT3046A Conduct resource recovery.

Application

This unit specifies the skills and knowledge required to recover resources from waste streams. It includes sorting waste according to waste pathways, identifying and segregating waste products able to be re-used, collating waste resources using mechanical separation technologies, and storing and monitoring recovered resources to maintain quality and product integrity.

A person who achieves this unit of competency is expected to take responsibility for completing these tasks with a high degree of self-direction.

This unit forms part of the licensing requirements for operating plant and equipment used in waste management. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Waste management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to recover waste resources.	1.1	Review job schedule to confirm work activities for waste resource recovery and clarify issues with relevant persons.
1.2	Review workplace policies and procedures and work health and safety (WHS) requirements for waste recovery and apply to work tasks.
1.3	Select, check and use personal protective equipment appropriate for work activities.
1.4	Identify hazards and risks associated with work activities and implement required controls according to WHS requirements.
1.5	Set up waste sorting areas according to workplace requirements.
1.6	Conduct pre-start and basic maintenance checks, following manufacturer instructions, of plant and equipment required to sort and separate waste.
2	Identify and separate resources from waste.	2.1	Identify and segregate waste according to waste pathways and identify waste products able to be recovered.
2.2	Operate plant and equipment to sort and collate waste resources according to waste types.
2.3	Place separated waste into fit-for-purpose containers or areas according to workplace requirements.
2.4	Monitor waste containment to ensure adequate available storage.
3	Store and monitor waste product and calculate charges.	3.1	Store recovered waste products ensuring quality is maintained and contamination prevented.
3.2	Monitor containment to ensure integrity of waste containers.
3.3	Calculate waste product charges according to workplace requirements.
4	Finalise resource recovery and complete documentation.	4.1	Shut down and secure plant and equipment following manufacturer instructions.
4.2	Dispose of waste products not claimed within designated holding period according to workplace requirements.
4.3	Complete recovery documentation according to workplace requirements.
4.4	Clean and maintain sorting site, plant and equipment according to workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes but is not equivalent to:

CPPWMT3014A Manually sort waste.

CPPWMT3019A Prepare waste for re-use.

CPPWMT3046A Conduct resource recovery.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPWMT3002 Conduct waste resource recovery

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes but is not equivalent to: CPPWMT3014A Manually sort waste. CPPWMT3019A Prepare waste for re-use. CPPWMT3046A Conduct resource recovery.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by conducting waste resource recovery operations on two separate occasions.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

circular economy and objectives to maximise value from resources in the economy

legislative and procedural requirements applicable to waste resource recovery and relevant to the workplace:

commonwealth, state and territory legislation and regulations in the state or territory of operation including work health and safety (WHS)

environmental protection

procedures for setting up sorting sites

resource recovery options

techniques for collating waste resources using mechanical separation technologies

types of facilities that process recovered resources:

material recovery facilities

alternative waste treatment facilities

recycling facilities

garden organics processing facilities

types of materials that can be recovered from waste and re-used or processed by recycling, composting and waste-to-energy generation

types of non-conforming waste relevant to operational requirements of workplace:

contaminated waste

inferior quality and unacceptable waste streams

typical hazards encountered when sorting and separating waste

waste hierarchy and the importance of waste avoidance and resource recovery

waste types and pathways

workplace policies and procedures for conducting waste resource recovery:

documentation and reporting

WHS:

hazard identification, risk assessment and control using the hierarchy of control

injury, dangerous occurrence and incident reporting

personal protective equipment.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace using realistic workplace conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to workplace policies and procedures, job schedules, documentation, waste, plant and equipment required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPWMT3003 Identify and respond to hazards and emergencies in waste management

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes but is not equivalent to: CPPWMT3011A Respond to waste emergencies. CPPWMT3044A Identify wastes and hazards.

Application

This unit specifies the skills and knowledge required to identify, control and report hazards and risks, and recognise and respond to emergencies at a waste management site ensuring compliance with legal responsibilities. It includes implementing and monitoring emergency response procedures involving evacuation, isolation and containment, and communicating with others to convey emergency information, and to receive and follow instructions to assist the response. It also includes assisting site clean-up and documenting emergency and response details.

This unit does not cover emergencies involving vehicle contact with overhead wires.

A person who achieves this unit of competency is expected to take responsibility for completing these tasks with a high degree of self-direction.

No licensing, legislative or certification requirements apply to this unit of competency at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Waste management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to work safely in waste management.	1.1	Review workplace policies and procedures to understand and comply with work health and safety (WHS) requirements.
1.2	Review emergency procedures and site management plan to locate alarms, and emergency and communications equipment.
2	Identify and control hazards and risks.	2.1	Select, check and use required personal protective equipment.
2.2	Identify, record and report hazards and risks present in the workplace according to WHS requirements.
2.3	Implement controls to mitigate identified hazards and risks following workplace policies and procedures and safety data sheets.
2.4	Consult with relevant persons to discuss identified hazards and risks and safe work practices to mitigate risks.
3	Recognise and respond to emergency.	3.1	Recognise emergency in waste management operations.
3.2	Assess nature and severity of emergency and waste types involved and promptly report to relevant persons.
3.3	Implement emergency response procedures to contain and isolate emergency and minimise danger to people, property and the environment according to WHS requirements.
3.4	Monitor and continuously assess risk from emergency and modify controls to respond to changing circumstances.
3.5	Communicate with relevant persons to convey emergency information and receive and follow instructions to assist emergency response.
3.6	Comply with workplace policies and procedures to protect organisational interests associated with emergency.
4	Finalise emergency response.	4.1	Support emergency site clean-up to remove waste, contamination, equipment and hazards according to WHS requirements.
4.2	Clean, check and store PPE and report damaged or faulty equipment.
4.3	Document full details of emergency and response according to workplace requirements.
4.4	Participate in review of emergency according to workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes but is not equivalent to:

CPPWMT3011A Respond to waste emergencies.

CPPWMT3044A Identify wastes and hazards.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPWMT3003 Identify and respond to hazards and emergencies in waste management

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes but is not equivalent to: CPPWMT3011A Respond to waste emergencies. CPPWMT3044A Identify wastes and hazards.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by:

identifying and controlling six different hazards at a waste management site

identifying and responding to two different types of emergencies associated with waste management operations, selected from the following:

chemical reaction

contamination

fire

gas leak

medical waste

spillage of solvents and liquid waste.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

identification signage used for regulated or prescribed waste including hazardous class, HAZCHEM codes and dangerous goods

legislative and procedural requirements applicable to identifying hazards and responding to emergencies in waste management:

commonwealth, state or territory legislation, regulations, codes of practice and standards including work health and safety (WHS)

classifications of dangerous goods and hazardous substances

duty of care

incident notification

licensing

recordkeeping

procedures for communicating with emergency services personnel during emergency response

types of emergencies in waste management and associated response procedures:

chemical reaction

contamination

fire

gas leak

medical waste

spillage of solvents and liquid waste

typical hazards in a waste management workplace and the harm they may cause to people, property and the environment

waste types, including dangerous goods and hazardous materials

workplace policies and procedures for WHS and emergency response:

communication, consultation and participation

documentation and reporting including hazard and incident notification

emergency containment and isolation

evacuation

hazard identification and control using the hierarchy of control

injury, dangerous occurrence and incident response and reporting

plant and equipment shutdown and isolation

personal protective equipment

risk assessment and management:

principles and purpose of risk management

processes for conducting risk assessment

hazard identification by job, analysis and work site inspections

recording hazards and risk assessments

signalling techniques.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment using realistic workplace conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to workplace policies and procedures, WHS information and documentation, waste, equipment and hazard and emergency scenarios required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPWMT3004 Comply with environmental protection requirements when transporting waste

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes and is equivalent to CPPWMT3042A Follow environmental policies and procedures when transporting waste.

Application

This unit specifies the skills and knowledge required to comply with environmental protection requirements when transporting waste using vehicles and equipment. It includes minimising the effects of pollution caused when operating and maintaining waste vehicles and equipment and following routes and workplace instructions to safely transport environmentally hazardous waste. It also includes understanding the impact of waste loads on the environment and identifying ways to improve work processes to protect the environment when transporting waste.

A person who achieves this unit of competency is expected to take responsibility for completing these tasks with a high degree of self-direction.

Candidates must hold a current, nationally recognised licence to operate the vehicle or equipment being used to transport waste. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Waste management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Identify and apply environmental protection requirements.	1.1	Identify legislative and regulatory compliance requirements for protecting the environment when transporting waste.
1.2	Identify hazards and risks associated with transporting waste and apply required controls according to workplace and regulatory requirements.
1.3	Review job schedule and workplace procedures for transporting waste and confirm arrangements.
1.4	Apply methods to reduce environmental impact when transporting waste.
2	Minimise effects of pollution caused by waste vehicle and equipment.	2.1	Inspect waste vehicle and equipment and take required precautions to ensure fuel, lubricants and chemicals do not pollute the environment.
2.2	Contain waste load securely according to workplace and regulatory requirements to ensure the surrounding environment is not contaminated or littered.
2.3	Monitor telematics and fuel usage and operate waste vehicle and equipment efficiently to minimise air pollution.
2.4	Clean waste vehicle and equipment according to workplace and site-specific requirements.
3	Safely transport environmentally hazardous waste.	3.1	Follow planned route for waste vehicle and equipment carrying environmentally hazardous load to minimise risk to the environment in the event of accident or spillage.
3.2	Review and follow workplace instructions to transport environmentally hazardous waste.
3.3	Complete documentation recording waste transport details according to workplace and regulatory requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPWMT3042A Follow environmental policies and procedures when transporting waste.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPWMT3004 Comply with environmental protection requirements when transporting waste

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes and is equivalent to CPPWMT3042A Follow environmental policies and procedures when transporting waste.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by:

minimising effects of pollution caused by waste vehicle and equipment by:

transporting waste and monitoring average fuel use per kilometre on two occasions using similar vehicles and waste weights

identifying efficiencies gained by comparing average fuel use on each trip

following specific site procedures to clean the waste vehicle at two different sites:

a site associated with the workplace

an external site

reviewing and assessing potential hazards/risks for two routes planned for transporting hazardous materials.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

areas to avoid when transporting regulated or prescribed and environmentally hazardous waste

legislative and procedural requirements applicable to waste transportation and relevant to the workplace:

commonwealth, state and territory legislation and regulations, including work health and safety (WHS)

chain of responsibility requirements

classifications of dangerous goods and hazardous substances

duty of care

environmental protection

load restraint requirements

licensing requirements for transporting waste using vehicles, plant and equipment

driving techniques that minimise pollution

impact of waste on the environment

impact on the environment of waste vehicles and equipment and techniques and methods for minimising pollution

methods for securing waste vehicle loads

types of precautions that can be taken to protect the environment when operating and cleaning waste vehicles and equipment

types of vehicles and equipment used to transport waste

workplace and site-specific requirements for cleaning waste vehicles and equipment

workplace policies and procedures for waste transportation and environmental protection:

documentation and reporting

waste vehicle and equipment operation and maintenance

WHS:

hazard identification, risk assessment and control using the hierarchy of control

injury, dangerous occurrence and incident response

personal protective equipment

signalling techniques.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must conducted in the workplace or in a simulated workplace environment using realistic workplace conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to workplace policies and procedures, job schedules, documentation, vehicle, equipment and waste required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPWMT3005 Maintain storage area for waste management equipment and consumables

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes but is not equivalent to CPPWMT2034A Maintain equipment and consumables storage area.

Application

This unit specifies the skills and knowledge required to maintain storage areas and control stock movement to support the provision of waste management services. It includes monitoring and controlling the security, labelling, movement and storage of equipment and consumables in compliance with workplace and regulatory requirements and responding to emergencies in the storage area.

A person who achieves this unit of competency is expected to take responsibility for completing these tasks with a high degree of self-direction.

No licensing, legislative or certification requirements apply to this unit of competency at the time of publication.

Pre-requisite Unit

Nil

Unit Sector

Waste management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Confirm compliance requirements for waste management storage area.	1.1	Review workplace policies and procedures and regulatory requirements for storing and maintaining waste management equipment and consumables and apply to work activities.
1.2	Identify workplace inventory and stock control equipment, software and systems and confirm procedures for identifying and reporting discrepancies or variances.
1.3	Secure storage area from unauthorised access in accordance with regulatory and workplace requirements.
2	Store waste management equipment and consumables.	2.1	Identify hazards and risks associated with equipment and consumables in storage area and implement required controls according to workplace work health and safety requirements.
2.2	Clean waste management equipment and store in manner that facilitates accessibility.
2.3	Keep storage area clear and free from obstacles according to workplace requirements.
2.4	Display storage area signage according to workplace and regulatory requirements.
2.5	Maintain storage area records according to workplace and regulatory requirements.
3	Monitor and maintain stocks of consumables.	3.1	Review usage patterns to identify minimum and maximum stock-holding levels of consumables.
3.2	Decant liquids following safety data sheet (SDS) instructions and workplace procedures.
3.3	Store fuels and chemicals in secure locations according to workplace and regulatory requirements.
3.4	Prepare accurate and legible labels with essential safety information for consumable containers according to workplace and regulatory requirements.
3.5	Regularly check stock holding levels and reorder stock to maintain required levels.
3.6	Dispose of obsolete stock according to workplace and regulatory requirements.
3.7	Systematically complete stock control records and chemical register or manifest according to workplace and regulatory requirements.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria:

numeracy skills to measure and calculate stock quantities.

Unit Mapping Information

Supersedes but is not equivalent to CPPWMT2034A Maintain equipment and consumables storage area.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPWMT3005 Maintain storage area for waste management equipment and consumables

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes but is not equivalent to CPPWMT2034A Maintain equipment and consumables storage area.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by:

identifying appropriate storage conditions for eight types of equipment from the list below:

compactor

consumable container

conveyor

generator

lifting and load-shifting equipment

personal protective equipment (PPE)

pump

sampling equipment

scales

skip

sorting table

spill kit

tools

trailer

trolley

vacuum

storing two of the following fuels and chemicals in approved locations to meet regulatory requirements:

diesel

gas cylinder

oil

fertiliser

controlling stock levels of consumables used in the workplace and producing one inventory report for a defined period.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

legislative and procedural requirements applicable to maintaining storage areas for waste management equipment and consumables and relevant to the workplace:

Australian Standards and codes of practice

commonwealth, state and territory legislation and regulations in the state or territory of operation, including work health and safety (WHS)

classifications of dangerous goods and hazardous substances

environmental protection

safety data sheets (SDSs)

methods for safely mixing and decanting liquids, including flammable liquids

methods for safely storing and securing fuels and chemicals

procedures for labelling and coding consumables used in waste management, including dangerous goods

requirements for maintaining chemical manifests and registers

types of equipment and consumables used in waste management

typical hazards encountered when maintaining storage areas for waste management equipment and consumables

workplace policies and procedures for maintaining a storage area for waste management equipment and consumables:

documentation and reporting

inventory and stock control records and systems

plant and equipment maintenance

container labelling

WHS:

duty of care

emergency response

hazard identification, risk assessment and control using the hierarchy of control

injury, dangerous occurrence and incident reporting

PPE.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment using realistic workplace conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to workplace policies and procedures, SDSs, waste management storage area, equipment, consumables, and inventory system required to achieve the performance evidence.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPWMT3006 Receive, transfer and dispatch waste

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes but is not equivalent to: CPPWMT3013A Receive waste. CPPWMT3015A Move waste using loadshifting equipment. CPPWMT3018A Dispatch processed waste.

Application

This unit specifies the skills and knowledge required to receive waste, operate load-shifting equipment to load, move and unload waste, and dispatch waste for transport to another site. It includes monitoring waste receipt, organising equipment, loading and unloading methods suitable for waste types and site conditions and performing operational checks, start-up, park and shut-down procedures. It also includes scheduling waste dispatch activities and monitoring waste movement and containment to ensure safety and regulatory compliance.

A person who achieves this unit of competency is expected to take responsibility for completing these tasks with a high degree of self-direction.

This unit forms part of the licensing requirements for operating vehicles, plant and equipment used in waste management. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Waste management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to receive, transfer and dispatch waste.	1.1	Review job schedule to confirm work activities for receiving, transferring and dispatching waste and clarify issues with relevant persons.
1.2	Review workplace policies and procedures and work health and safety (WHS) requirements for waste transfer and dispatch and apply to work tasks.
1.3	Schedule waste receipt, transfer and dispatch according to workplace requirements.
1.4	Organise load-shifting equipment and attachments and personnel required to safely and efficiently transfer and dispatch waste according to workplace requirements.
1.5	Select, check and use personal protective equipment appropriate for work activities.
1.6	Identify hazards and risks associated with work activities and implement required controls according to workplace WHS requirements.
2	Receive and unload waste.	2.1	Screen waste types being delivered to confirm match to documentation.
2.2	Measure and record received waste according to workplace and regulatory requirements.
2.3	Use signalling and instructions to direct waste provider to designated unloading site.
2.4	Monitor unloading location to ensure adequate storage capacity and that waste is contained within designated area.
2.5	Take load sample according to workplace and regulatory requirements.
3	Check and operate load-shifting equipment.	3.1	Conduct pre-start, start-up, park and shutdown procedures following manufacturer instructions.
3.2	Safely operate and drive load-shifting equipment and modify operating techniques to respond to changing conditions in the work area.
3.3	Continuously monitor work area and maintain communication with others while operating load-shifting equipment to ensure safety of people and property.
4	Load, move and unload waste.	4.1	Check waste type and weight to select required loading and unloading methods and ensure load is within safe operational capacity of load-shifting equipment.
4.2	Fit required load-shifting attachments according to manufacturer instructions and workplace requirements.
4.3	Safely load waste using required methods and regulate liquid flow where waste is vacuumed to maintain constant hose pressure.
4.4	Move load to designated unloading location while maintaining constant visual monitoring to ensure waste containment and identify potential hazards.
4.5	Safely unload waste in designated unloading area using required methods and regulate liquid flow where waste is vacuumed to maintain constant hose pressure.
4.6	Store waste at destination according to workplace requirements.
4.7	Park, shut-down and secure load-shifting equipment and attachments in a safe location to avoid damage to equipment and obstruction of surrounding site activity.
5	Dispatch waste.	5.1	Use signalling and oral instructions to assist safe and efficient waste loading onto dispatch vehicle.
5.2	Monitor loading site to ensure compliance with loading instructions, waste containment and adequate space for loading.
5.3	Measure and record regulated or prescribed waste and display required waste identification signage according to regulatory requirements.
5.4	Check to ensure waste is contained and secure and that load weight is within safe operational capacity of dispatch vehicle according to regulatory requirements.
6	Finalise work tasks and complete documentation.	6.1	Clean load-shifting equipment, attachments and work area to remove debris and contamination.
6.2	Conduct service checks of load-shifting equipment following manufacturer and workplace requirements and resolve or report problems.
6.3	Complete workplace documentation detailing waste movement and dispatch according to workplace and regulatory requirements.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria:

numeracy skills to calculate load volumes [cubic metre (m3)] and weights [kilogram (kg), tonne (t)].

Unit Mapping Information

Supersedes but is not equivalent to:

CPPWMT3013A Receive waste.

CPPWMT3015A Move waste using loadshifting equipment.

CPPWMT3018A Dispatch processed waste.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPWMT3006 Receive, transfer and dispatch waste

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes but is not equivalent to: CPPWMT3013A Receive waste. CPPWMT3015A Move waste using loadshifting equipment. CPPWMT3018A Dispatch processed waste.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by receiving, transferring and dispatching waste on two separate occasions.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

legislative and procedural requirements applicable to receiving, transferring and dispatching waste and relevant to the workplace:

commonwealth, state and territory legislation and regulations in the state or territory of operation, including work health and safety (WHS)

chain of responsibility requirements

duty of care

environmental protection

load restraint requirements

licence requirements

methods for checking the integrity of waste containment

methods for sampling waste loads

pre-operational checks, start-up and shutdown procedures for plant and equipment used to receive, transfer and dispatch waste

signage and transport requirements for regulated or prescribed waste

types of load-shifting and attachments and methods used to load, move and unload different types of waste

typical hazards encountered when using load-shifting equipment to load, move and unload waste, including hazardous substances and dangerous goods

waste types

workplace policies and procedures for receiving, transferring and dispatching waste:

documentation and reporting

load-shifting equipment operation and maintenance

waste receipt schedules

WHS:

hazard identification, risk assessment and control using the hierarchy of control

injury, dangerous occurrence and incident reporting

personal protective equipment

signalling techniques and communication processes required to maintain safety while operating load-shifting equipment.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment using realistic workplace conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to workplace policies and procedures, job and waste receipt schedules, documentation, manufacturer instructions, load-shifting equipment and attachments, dispatch vehicle and waste required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPWMT3007 Process waste using plant

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes but is not equivalent to: CPPWMT3016A Operate waste processing plant CPPWMT3038A Process waste.

Application

This unit specifies the skills and knowledge required to operate plant to process waste. It includes identifying waste types, ensuring the absence of non-conforming waste streams and selecting and using suitable processing methods. It also includes following manufacturer instructions to operate processing plant, and monitoring plant gauges, warning devices, inputs and outputs to ensure optimal operation and safety.

A person who achieves this unit of competency is expected to take responsibility for completing these tasks with a high degree of self-direction.

This unit forms part of the licensing requirements for operating plant and equipment used in waste management. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Waste management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to process waste.	1.1	Review job schedule to identify operational requirements for waste processing and clarify issues with relevant persons.
1.2	Review workplace policies and procedures and work health and safety (WHS) requirements for operating waste processing plant and apply to work tasks.
1.3	Select and organise equipment, materials and personnel required for processing operation according to workplace requirements.
1.4	Select, check and use personal protective equipment appropriate for work activities.
1.5	Identify hazards and risks associated with work activities and implement required controls according to workplace WHS requirements.
1.6	Inspect waste to identify types for processing and confirm the absence of non-conforming waste streams.
1.7	Select processing method and confirm suitability for waste types according to workplace requirements.
2	Conduct pre-operational checks of plant and equipment.	2.1	Conduct pre-start and maintenance checks of plant and associated equipment following manufacturer instructions.
2.2	Test operational equipment to confirm correct functioning following manufacturer instructions.
3	Process waste.	3.1	Advise relevant persons of impending plant operation to ensure safety and readiness for operation.
3.2	Start and operate plant following manufacturer instructions and workplace requirements.
3.3	Monitor gauges and warning devices to ensure optimal and continuous plant operation and identify potential hazards.
3.4	Monitor waste inputs and processed outputs to ensure constant flow and make required adjustments to ensure safe and efficient operations.
3.5	Maintain communication with relevant persons to ensure safety during plant operation according to workplace requirements.
3.6	Check and test waste during processing to ascertain stage of completion and further processing requirements.
3.7	Identify faults and/or hazardous situation and respond immediately according to workplace requirements.
4	Finalise waste processing and complete documentation.	4.1	Shut down plant following manufacturer instructions and workplace requirements.
4.2	Clean plant and associated equipment to remove debris and contamination and ensure readiness for future operation according to workplace requirements.
4.3	Complete waste processing documentation according to workplace and regulatory requirements.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria:

numeracy skills to interpret numerical information in gauges.

Unit Mapping Information

Supersedes but is not equivalent to:

CPPWMT3016A Operate waste processing plant

CPPWMT3038A Process waste.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPWMT3007 Process waste using plant

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes but is not equivalent to: CPPWMT3016A Operate waste processing plant. CPPWMT3038A Process waste.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by processing waste using plant on two separate occasions.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

legislative and procedural requirements applicable to process waste and relevant to the workplace:

commonwealth, state and territory legislation and regulations in the state or territory of operation including work health and safety (WHS)

licence requirements for workplace operations

methods for optimal waste processing and faults which may cause hazards and affect the quality of processed waste

non-conforming waste streams

types and purpose of safety structures and controls on waste processing plant

types of plant and equipment used to process waste

pre-start, start-up, shut-down, isolation and maintenance procedures for plant used to process waste

typical hazards encountered when processing waste using plant and equipment

waste processing objectives and techniques

waste types

workplace policies and procedures for processing waste using plant:

documentation and reporting

processing equipment operation and maintenance

WHS:

hazard identification, risk assessment and control using the hierarchy of control

injury, dangerous occurrence and incident response and reporting

personal protective equipment

signalling techniques and communication processes required to maintain safety while operating plant.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment using realistic workplace conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to workplace policies and procedures, job schedules and documentation, manufacturer instructions, waste processing plant, equipment and consumables required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPWMT3008 Store and monitor contained waste

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes but is not equivalent to: CPPWMT3017A Store waste. CPPWMT3025A Monitor contained waste.

Application

This unit specifies the skills and knowledge required to store and monitor contained waste. It includes assessing waste types and volume to maximise storage space and maintain containment. It also includes monitoring stored waste to check integrity of containment, manage hazards, risks and non-conformances, maintain quality and prevent contamination, spillage and unauthorised access to the facility.

A person who achieves this unit of competency is expected to take responsibility for completing these tasks with a high degree of self-direction.

No licensing, legislative or certification requirements apply to this unit of competency at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Waste management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to store and monitor contained waste.	1.1	Review job schedule to confirm contained waste storage and monitoring requirements and clarify issues with relevant persons.
1.2	Review workplace policies and procedures and work health and safety (WHS) requirements for storing and monitoring contained waste and apply to work activities.
1.3	Assess waste types and quantities, and duration of required storage.
1.4	Locate suitable storage area according to workplace and regulatory requirements.
1.5	Ensure signage complies with workplace and regulatory requirements.
1.6	Select, check and use personal protective equipment appropriate for work activities.
1.7	Identify hazards and risks associated with work activities and implement required controls according to workplace WHS requirements.
2	Store waste.	2.1	Check area to confirm it is fit for purpose and meets waste storage requirements.
2.2	Store waste, ensuring compatibility of waste types according to workplace and regulatory requirements.
2.3	Stack, place or decant waste to maximise storage space.
2.4	Conduct regular checks to ensure integrity of containment.
2.5	Contain, secure and cover stored waste to maintain waste quality and prevent contamination or spillage.
2.6	Place correct and visible signage to identify regulated or prescribed waste according to regulatory requirements.
2.7	Record details of stored waste according to workplace and regulatory requirements.
3	Monitor contained waste.	3.1	Check area to confirm the absence of contamination and that it is secure from unauthorised access.
3.2	Monitor stored waste to check integrity of containment according to workplace requirements.
3.3	Use testing equipment to test facility area and waste containment following manufacturer instructions.
3.4	Conduct waste stocktake and confirm compliance with workplace and regulatory requirements.
3.5	Document monitoring and testing results for contained waste according to workplace and regulatory requirements.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria:

numeracy skills to measure and calculate waste volumes [cubic metres (m3)] against available storage space.

Unit Mapping Information

Supersedes but is not equivalent to:

CPPWMT3017A Store waste.

CPPWMT3025A Monitor contained waste.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPWMT3008 Store and monitor contained waste

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes but is not equivalent to: CPPWMT3017A Store waste. CPPWMT3025A Monitor contained waste.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by:

storing and monitoring contained waste according to job schedule on two separate occasions, and on each occasion:

identifying two potential hazards in the storage area and implementing required controls using the hierarchy of risk control

identifying one non-conformance associated with stored waste.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

legislative and procedural requirements applicable to storing and monitoring contained waste and relevant to the workplace:

Australian standards and codes of practice

commonwealth, state and territory legislation and regulations in the state or territory of operation, including work health and safety (WHS)

classifications of dangerous goods and hazardous substances

dangerous goods storage

environmental protection

licence requirements for facility

compatibilities of waste types, including regulated or prescribed waste

methods for checking the integrity of waste containment, including checks for:

contamination

drum expansion

gases

leaching

leaks

seals

spillage

unstable form

methods for containing and securing stored waste

physical properties of waste:

density

quality

shape

size

volume

weight

safe decanting practices for flammable liquids

signage requirements for stored regulated or prescribed waste

types of equipment used when testing contained waste and facility

typical hazards associated with stored waste and monitoring activities

waste types

waste non-conformances and signs of contamination

workplace policies and procedures for storing and monitoring contained waste:

documentation and reporting

stock control

waste containment, signage and labelling requirements, including labelling of dangerous goods

WHS:

emergency response

hazard identification, risk assessment and control using the hierarchy of control

injury, dangerous occurrence and incident response and reporting

personal protective equipment.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment using realistic workplace conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to workplace policies and procedures, job schedules and documentation, waste types, equipment and facility required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPWMT3009 Place, compact and cover waste at landfill sites

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes but is not equivalent to: CPPWMT3020A Place and compact waste. CPPWMT3021A Cover waste.

Application

This unit specifies the skills and knowledge required to operate plant and equipment to place and compact waste at a landfill site, cover the waste to minimise environmental impact and contamination, and improve landfill efficiency. It includes using compaction techniques and placing and compacting waste according to the stage of batter development. It also includes placing a cover which conforms to regulatory requirements.

A person who achieves this unit of competency is expected to take responsibility for completing these tasks with a high degree of self-direction.

This unit forms part of the licensing requirements for operating plant and equipment used in waste management. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Waste management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to place, compact and cover waste.	1.1	Review job schedule to confirm work activities for placing, compacting and covering waste in landfill and clarify issues with relevant persons.
1.2	Review workplace policies and procedures and work health and safety (WHS) requirements for placing, compacting and covering waste at landfill site and apply to work tasks.
1.3	Assess landfill cell to confirm batter structure, capacity and waste placement, and cover requirements to meet regulatory requirements.
1.4	Select and access required plant and equipment to place, compact and cover waste.
1.5	Organise suitable material to cover waste according to workplace and regulatory requirements.
1.6	Select, check and use personal protective equipment appropriate for work activities.
1.7	Identify hazards and risks associated with work activities and implement required controls according to workplace WHS requirements.
2	Conduct pre-operational checks of plant and equipment.	2.1	Conduct pre-start and basic maintenance checks of plant and associated equipment following manufacturer instructions.
2.2	Test operational equipment to confirm correct functioning following manufacturer instructions.
3	Operate plant to place and compact waste.	3.1	Advise relevant persons of impending plant operation to ensure safety and readiness for operation.
3.2	Start, operate and drive plant to select and place waste according to workplace and regulatory requirements.
3.3	Monitor work area continually and maintain communication with others while operating plant to ensure safety of people and property.
3.4	Monitor gauges and warning devices to ensure optimal and continuous plant operation and identify potential hazards.
3.5	Use compaction techniques to ensure area is compacted according to workplace requirements.
4	Cover waste.	4.1	Place cover over waste according to workplace and regulatory requirements.
4.2	Check waste cover to ensure it conforms to regulatory requirements and implement corrective actions as required.
5	Finalise work tasks and complete documentation.	5.1	Park and shut down plant in a safe location to avoid damage to plant, obstruction of surrounding site activity and unauthorised use.
5.2	Clean plant and associated equipment to remove debris and contamination and ensure readiness for future operation according to workplace requirements.
5.3	Complete documentation according to workplace and regulatory requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes but is not equivalent to:

CPPWMT3020A Place and compact waste.

CPPWMT3021A Cover waste.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPWMT3009 Place, compact and cover waste at landfill sites

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes but is not equivalent to: CPPWMT3020A Place and compact waste. CPPWMT3021A Cover waste.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by placing, compacting and covering waste at a landfill site on two separate occasions.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

legislative and procedural requirements applicable to placing, compacting and covering waste at landfill sites and relevant to workplace operations:

commonwealth, state and territory legislation and regulations in the state or territory of operation including work health and safety (WHS)

classifications of dangerous goods and hazardous substances

environmental protection

pre-start, start-up, shutdown, isolation and maintenance procedures for plant used to place, compact and cover waste at landfill sites

techniques used to cover waste in a landfill cell to reduce the impact on the environment and improve landfill efficiency

techniques used to compact waste in a landfill cell

types of plant and equipment used to place, compact and cover waste at landfill sites

typical hazards associated with placing, compacting and covering waste at landfill sites

waste batter cover materials and types

workplace policies and procedures for placing, compacting and covering waste at landfill sites:

documentation and reporting

plant and equipment operation and maintenance

WHS:

emergency response

hazard identification, risk assessment and control using the hierarchy of control

injury, dangerous occurrence and incident response and reporting

personal protective equipment

signalling techniques and communication processes required to maintain safety while operating plant.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment using realistic workplace conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to workplace policies and procedures, job schedules and documentation, plant, equipment, waste and landfill cell required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPWMT3010 Maintain waste landfill sites

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes and is equivalent to CPPWMT3023A Maintain waste disposal sites.

Application

This unit specifies the skills and knowledge required to maintain waste landfill sites. It includes implementing maintenance schedules to repair and maintain access roads and drainage and maintain landfill cells. It also includes maintaining the surrounds, which involves basic gardening and minor repairs to drains, fences, gates and signage.

A person who achieves this unit of competency is expected to take responsibility for completing these tasks with a high degree of self-direction.

This unit forms part of the licensing requirements for operating plant and equipment used in waste management. For further information, check with the relevant regulatory authority.

Pre-requisite Unit

Nil.

Unit Sector

Waste management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to maintain waste landfill site.	1.1	Review maintenance schedules to confirm work activities for maintaining waste landfill site and clarify issues with relevant persons.
1.2	Review workplace policies and procedures and work health and safety (WHS) requirements for maintaining waste landfill site and apply to work tasks.
1.3	Inspect site to identify and record maintenance required to meet workplace and regulatory requirements.
1.4	Plan and organise plant, equipment, tools and landscape materials required to complete maintenance tasks according to maintenance schedules and workplace requirements.
1.5	Select, check and use personal protective equipment appropriate for work activities.
1.6	Identify hazards and risks associated with work activities and implement required controls according to workplace WHS requirements.
2	. Maintain access roads.	2.1	Check and operate plant and equipment to carry out maintenance activities following manufacturer instructions and workplace requirements.
2.2	Repair damage to access roads caused by normal wear.
2.3	Maintain road drainage to maximise removal of excess water.
2.4	Spray access roads with water to suppress dust.
2.5	Monitor condition of access roads to meet workplace requirements.
3	Maintain landfill and site surrounds.	3.1	Identify eroded batter and implement required actions to prevent further erosion.
3.2	Detect vermin infestation and manage pests according to workplace requirements.
3.3	Trim, clear or replace vegetation according to workplace requirements.
3.4	Clear drains to prevent build-up of silt or blockages.
3.5	Clear litter screens, fences, gates and barriers to remove litter and debris and to maintain a safe and clean environment.
3.6	Conduct or organise required repairs to fences, gates and barriers to ensure integrity of form and prevent unauthorised entry to site.
3.7	Ensure site signage is clearly visible and meets workplace and regulatory requirements.
4	Finalise work tasks and complete documentation.	4.1	Park and shut down plant and store tools, equipment and materials in a safe location to avoid damage, unauthorised use and obstruction of surrounding site activity.
4.2	Clean plant, equipment and tools to remove debris and contamination and ensure readiness for future operation according to workplace requirements.
4.3	Secure site from unauthorised access and scavenging.
4.4	Complete maintenance records according to workplace and regulatory requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes and is equivalent to CPPWMT3023A Maintain waste disposal sites.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPWMT3010 Maintain waste landfill sites

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes and is equivalent to CPPWMT3023A Maintain waste disposal sites.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by implementing one complete maintenance schedule for a waste landfill site over a defined period.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

legislative and procedural requirements applicable to maintaining waste landfill sites:

commonwealth, state and territory legislation and regulations in the state or territory of operation, including work health and safety (WHS)

environmental protection

licence requirements

basic construction methods used to repair fences, gates and barriers

basic drainage-clearing techniques

basic methods used to repair roads

environmental management techniques to maintain landfill cells and prevent impact on the environment

fire risk mitigation techniques, including fire breaks

importance of litter control at waste disposal sites

methods for monitoring waste landfill sites to identify required maintenance and potential non-compliance with licence and regulatory requirements

pre-start, start-up, shutdown, isolation and maintenance procedures for plant and equipment used to maintain waste landfill sites

security procedures to prevent unauthorised access to waste disposal sites

types of vermin infestations encountered at waste disposal sites and their potential impact on the environment and site

types of plant and equipment used to maintain waste landfill sites

typical hazards and risks associated with maintaining waste landfill sites

workplace policies and procedures for maintaining waste landfill sites:

maintenance schedules and reporting

plant and equipment operation and maintenance

maintenance tools and materials

WHS:

dangerous goods and hazardous substances

emergency response

hazard identification, risk assessment and control using the hierarchy of control

injury, dangerous occurrence and incident reporting

personal protective equipment

signalling techniques and communication processes required to maintain safety while operating plant.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment using realistic workplace conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to workplace policies and procedures, maintenance schedules and documentation, plant, equipment, tools and materials and waste landfill site required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPWMT3011 Conduct waste assessments

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes and is equivalent to CPPWMT3059A Plan and conduct waste assessments.

Application

This unit specifies the skills and knowledge required to conduct waste assessments. It includes visually assessing waste at the site, reviewing documentation and discussing waste generation and management practices. It also includes identifying opportunities for waste minimisation and resource recovery.

A person who achieves this unit of competency is expected to take responsibility for completing these tasks with a high degree of self-direction.

No licensing, legislative or certification requirements apply to this unit of competency at the time of publication.

Pre-requisite Unit

Nil

Competency Field

Unit Sector

Waste management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare for waste assessment.	1.1	Review job schedule to confirm requirements for waste assessment activities and clarify issues with relevant persons.
1.2	Review workplace policies and procedures, legislation and regulations impacting waste assessment and apply to work tasks.
1.3	Conduct risk assessment to manage risks associated with waste assessment according to work health and safety (WHS) requirements.
1.4	Prepare documentation and resources required for waste assessment.
1.5	Select, check and use personal protective equipment appropriate for work activities.
2	Assess waste.	2.1	Inspect waste to assess composition of waste components.
2.2	Record assessment findings according to workplace requirements.
3	Report waste assessment findings.	3.1	Compile collected waste assessment evidence according to workplace requirements.
3.2	Consult with relevant persons to identify opportunities for waste minimisation and resource recovery at assessment site.
3.3	Complete assessment documentation according to workplace requirements.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria:

numeracy skills to calculate number, percentage, volume [cubic metre (m3)] and weight [kilogram (kg), tonne (t)] of waste quantities.

Range of Conditions

Unit Mapping Information

Supersedes and is equivalent to CPPWMT3059A Plan and conduct waste assessments.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPWMT3011 Conduct waste assessments

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes and is equivalent to CPPWMT3059A Plan and conduct waste assessments.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by conducting waste assessments on two separate occasions.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

legislative and procedural requirements applicable to conducting waste assessments:

commonwealth, state and territory legislation and regulations in the state or territory of operation, including work health and safety (WHS)

local government by-laws

privacy

general impact of waste on the environment

physical properties of waste:

density

quality

shape

size

volume

weight

typical hazards encountered when assessing waste

waste assessment processes

waste hierarchy and opportunities for waste minimisation and resource recovery

waste types

workplace policies and procedures for conducting waste assessments:

documentation and reporting

WHS:

hazard identification, risk assessment and control using the hierarchy of control

injury, dangerous occurrence and incident response and reporting

personal protective equipment.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment using realistic workplace conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to workplace policies and procedures, job schedules and documentation and waste required to achieve the performance evidence.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPWMT4001 Develop proposals for waste management services

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes but is not equivalent to: CPPWMT4030A Determine waste management services. CPPWMT4055A Develop waste management proposals.

Application

This unit specifies the skills and knowledge required to develop proposals for waste management services to meet client needs. It includes site assessment to identify client’s waste generation and management practices, obtaining quotes from equipment suppliers and preparing cost estimates accounting for equipment, materials and labour types and quantities required to provide waste management services. It also includes client negotiation to agree on service terms and conditions, and preparing and presenting documented service proposals.

A person who achieves this unit of competency is able to use specialised knowledge to complete routine and non-routine tasks and deal with predictable and sometimes unpredictable problems.

No licensing, legislative or certification requirements apply to this unit of competency at the time of publication.

Pre-requisite Unit

Nil

Unit Sector

Waste management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Scope waste management service requirements.	1.1	Consult with relevant persons to clarify waste management service requirements, client needs and site details.
1.2	Review workplace policies and procedures, legislation and regulations against waste management services to confirm compliance requirements.
1.3	Consult with client to obtain additional information to clarify service needs and organise site inspection.
1.4	Record information gathered confirming client needs and scope of required waste management services.
2	Inspect and assess service site.	2.1	Plan inspection activities and obtain client agreement to proceed.
2.2	Access service site, identify hazards associated with inspection and propose risk controls according to workplace and site requirements.
2.3	Select, check and use personal protective equipment appropriate for work activities.
2.4	Assess and record site access requirements for waste management service provision.
2.5	Identify waste management practices and sources as well as types and volume of waste generated from site inspection, reports and discussions with relevant persons.
2.6	Record inspection results detailing factors affecting waste management service provision.
3	Estimate waste management service requirements and costs.	3.1	Calculate equipment and material types and quantities required to provide waste management services to meet client needs.
3.2	Obtain and compare quotes from equipment suppliers according to workplace requirements.
3.3	Assess site inspection results to identify problems and apply contingency measures to ensure proposed waste management services meet client and workplace requirements.
3.4	Apply workplace rate schedules to cost proposed waste management services according to workplace requirements.
4	Prepare and present waste management service proposal.	4.1	Compile collected information and evidence to support waste management service proposal.
4.2	Prepare waste management service proposal incorporating cost estimate, terms and conditions to meet client instructions, and workplace and regulatory requirements.
4.3	Confirm or continue to negotiate service parameters prior to obtaining proposal agreement and acceptance.
4.4	Present proposal to client according to workplace requirements.
4.5	Maintain client records and proposal documentation in a manner that facilitates future retrieval and maintains confidentiality according to workplace requirements.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria:

oral communication skills to negotiate with clients from diverse social, economic and cultural backgrounds

numeracy skills to calculate service costs based on rate schedules and waste volumes.

Unit Mapping Information

Supersedes but is not equivalent to:

CPPWMT4030A Determine waste management services.

CPPWMT4055A Develop waste management proposals.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPWMT4001 Develop proposals for waste management services

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes but is not equivalent to: CPPWMT4030A Determine waste management services. CPPWMT4055A Develop waste management proposals.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by developing proposals for waste management services to meet the needs of two different clients.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

content, format and presentation requirements for waste management service proposals

issues that can impact on waste management service provision and contingency measures to be factored into proposals

legislative and procedural requirements applicable to waste management service provision and relevant to the workplace:

commonwealth, state and territory legislation and regulations in the state or territory of operation, including work health and safety (WHS)

duty of care

environmental protection

local government by-laws

licensing

privacy

mathematical methods used to calculate labour and equipment costs when preparing proposals for waste management services

physical properties of waste:

density

quality

shape

size

volume

weight

types of waste management services and options

typical hazards encountered when inspecting client sites

waste types

workplace policies and procedures for developing waste management service proposals:

client service

documentation and reporting

obtaining external quotes for equipment and labour

financial consideration and rate schedules for waste management services

waste management services and workplace resources, capacities and capabilities

WHS:

hazard identification, risk assessment and control using the hierarchy of control

injury, dangerous occurrence and incident reporting

personal protective equipment.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment using realistic workplace conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to workplace policies and procedures, workplace documentation, equipment and client sites required to achieve the performance evidence.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPWMT4002 Develop waste management plans

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes but is not equivalent to: CPPWMT5004A Develop waste management strategies. CPPWMT5036A Develop waste management plans.

Application

This unit specifies the skills and knowledge required to research, prepare and present a documented waste management plan. It includes reviewing waste practices to identify waste management options, assessing the feasibility of options and formulating waste management activities to achieve waste management objectives.

A person who achieves this unit of competency is able to use specialised knowledge to complete routine and non-routine tasks and deal with predictable and sometimes unpredictable problems.

No licensing, legislative or certification requirements apply to this unit of competency at the time of publication.

Pre-requisite Unit

Nil

Unit Sector

Waste management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Identify and clarify waste management objectives and site requirements	1.1	Consult with relevant persons to obtain information to clarify current waste practices, waste management objectives and site requirements.
1.2	Review workplace policies and procedures, legislation and regulations against waste management objectives to confirm compliance requirements.
1.3	Clarify requirements for efficient waste storage and transportation to account for road congestion and environmental impact.
1.4	Record information gathered confirming client needs and expectations and waste management requirements.
2	Investigate options and develop waste management plan.	2.1	Assess waste practices to identify waste management activities that meet objectives and regulatory requirements.
2.2	Research options to address identified activities, assess feasibility and select preferred options.
2.3	Prepare action plan incorporating achievable waste management activities that meet workplace and regulatory requirements.
2.4	Prepare strategy to manage hazards and risks associated with waste management plan.
2.5	Identify additional procedures to be developed to meet requirements of waste management plan.
2.6	Calculate timeframes, resources and equipment required to implement waste management plan according to workplace requirements.
3	Present waste management plan.	3.1	Document waste management plan according to workplace and regulatory requirements.
3.2	Present waste management plan to relevant persons according to workplace requirements.
3.3	Store waste management plan in a manner that ensures confidentiality and future retrieval according to workplace requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes but is not equivalent to:

CPPWMT5004A Develop waste management strategies.

CPPWMT5036A Develop waste management plans.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPWMT4002 Develop waste management plans

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes but is not equivalent to: CPPWMT5004A Develop waste management strategies. CPPWMT5036A Develop waste management plans.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by:

developing one documented waste management plan that identifies waste management objectives for:

carbon emissions reduction

congestion reduction

waste avoidance

waste minimisation

waste recovery and recycling

waste management of problematic waste.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

circular economy and objectives to maximise value from resources in the economy

environmental issues in waste management

factors to be considered when assessing waste practices and developing waste management plans:

access to site

environmental issues

hazards

location of waste containers

processing methods

production inputs and outputs, dates and schedules

recycling options

risk management

site size and specific site requirements

waste storage and disposal methods

waste handling

waste outputs

waste recovery methods

waste types

legislative and procedural requirements applicable to developing waste management plans and relevant to the workplace:

commonwealth, state and territory legislation and regulations in the state or territory of operation, including work health and safety (WHS)

classifications of dangerous goods and hazardous substances

duty of care

environmental protection

local government bylaws

licence requirements

typical hazards and risks encountered in waste management

waste hierarchy

waste storage and transportation requirements for different sites, including multi-use developments and considerations of road congestion and emissions minimisation

key features of waste management plans

workplace policies and procedures for developing waste management plans:

client service

content and format requirements for waste management plans

documentation and reporting

WHS:

hazard identification, risk assessment and control using the hierarchy of control

injury, dangerous occurrence and incident response and reporting

personal protective equipment.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment using realistic workplace conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to workplace policies and procedures, waste management documentation and technologies required to achieve the performance evidence.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPWMT4003 Implement waste management plans

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes and is equivalent to CPPWMT4007A Implement waste management plans.

Application

This unit specifies the skills and knowledge required to implement waste management plans. It includes allocating and organising resources to implement waste management objectives and manage hazards and risks, monitoring implementation to ensure compliance against procedures and required activities, and reviewing and updating plans to incorporate improvements.

A person who achieves this unit of competency is able to use specialised knowledge to complete routine and non-routine tasks and deal with predictable and sometimes unpredictable problems.

No licensing, legislative or certification requirements apply to this unit of competency at the time of publication.

Pre-requisite Unit

Nil

Unit Sector

Waste management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Organise and allocate resources to implement waste management plan.	1.1	Review waste management plan to clarify resource requirements and waste management objectives.
1.2	Review workplace policies and procedures, legislation and regulations and apply requirements to waste management objectives.
1.3	Organise equipment and personnel required to implement waste management plan according to workplace requirements.
1.4	Manage waste management hazards and risks according to risk management strategy detailed in waste management plan.
1.5	Plan and schedule specified activities to implement waste management plan.
2	Oversee waste management objectives and activities.	2.1	Supervise waste management activities to ensure compliance with waste management plan and apply contingency measures to respond to changing circumstances.
2.2	Provide guidance and information to relevant persons to support efficiency and ensure waste management plan activities and objectives are achieved.
2.3	Monitor progress against waste management objectives and take actions required to ensure activities are implemented in line with waste management plan.
3	Monitor implementation of waste management plan.	3.1	Review effectiveness of waste management plan in meeting waste management objectives.
3.2	Seek feedback from relevant persons on effectiveness of waste management plan and identify improvements.
3.3	Provide recommendations to update waste management plan to relevant persons.

Foundation Skills

Unit Mapping Information

Supersedes and is equivalent to CPPWMT4007A Implement waste management plans.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPWMT4003 Implement waste management plans

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes and is equivalent to CPPWMT4007A Implement waste management plans.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by:

•	implementing a waste management plan that achieves waste management objectives involving two of the following:

carbon emissions reduction

traffic congestion reduction

waste avoidance

waste minimisation

waste recovery and recycling

monitoring implementation of waste management plan over a defined period and making two recommendations to improve current plan.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

circular economy and objectives to maximise value from resources in the economy

environmental issues in waste management

features of waste management plans

legislative and procedural requirements applicable to implementing waste management plans and relevant to the workplace:

commonwealth, state and territory legislation and regulations in the state or territory of operation, including work health and safety (WHS)

classifications of dangerous goods and hazardous substances

duty of care

environmental protection

local government by-laws

licence requirements

scheduling techniques

techniques for monitoring or reviewing waste management plans to identify improvements

typical hazards and risks associated with waste management operations

waste hierarchy

waste types

workplace policies and procedures for implementing waste management plans:

allocating equipment and personnel

client service

documentation and reporting

WHS:

hazard identification, risk assessment and control using the hierarchy of control

injury, dangerous occurrence and incident response and reporting

personal protective equipment.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment using realistic workplace conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to workplace policies and procedures, waste management plan, operational documentation and resources required to achieve the performance evidence.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPWMT4004 Prepare waste management tender submissions

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes but is not equivalent to CPPWMT5031A Prepare detailed tenders.

Application

This unit specifies the skills and knowledge required to prepare waste management tender submissions. It includes assessing waste management tender documentation to clarify specifications, timeframes and submission requirements, defining and costing tender content and finalising and submitting tenders within required timeframes.

A person who achieves this unit of competency is able to use specialised knowledge to complete routine and non-routine tasks and deal with predictable and sometimes unpredictable problems.

No licensing, legislative or certification requirements apply to this unit of competency at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Waste management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Assess waste management tender requirements.	1.1	Source and assess tender documentation to clarify specifications, timeframes and submission requirements.
1.2	Interpret legislation, regulations and workplace policies and procedures and apply to tender specifications to ensure compliance when preparing tender.
1.3	Evaluate viability of providing services against tender specifications and workplace requirements.
1.4	Assess risk associated with tender specifications and plan risk management strategies according to workplace requirements.
1.5	Discuss waste management tender specifications with relevant persons to identify and clarify issues associated with the tender.
2	Define, document and cost tender deliverables.	2.1	Define and document project timelines, stages, activities and deliverables to meet tender specifications.
2.2	Assess specific resources required to meet tender specifications against capacity to deliver.
2.3	Apply workplace rate schedules, industry-based labour rates and quotes from external suppliers to cost tender requirements.
2.4	Source additional resources required to meet tender specifications in consultation with relevant persons.
3	Finalise waste management tender.	3.1	Document waste management tender in the required style and format.
3.2	Check to ensure tender content is accurate and meets all tender specifications.
3.3	Forward tender to relevant persons for feedback and make required edits.
3.4	Lodge tender within required timeframes.
3.5	Complete and secure tender documentation in a manner that facilitates future retrieval and maintains confidentiality according to workplace requirements.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria:

numeracy skills to calculate labour and equipment costs using rate schedules, industry-labour rates and external quotes.

Unit Mapping Information

Supersedes but is not equivalent to CPPWMT5031A Prepare detailed tenders.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPWMT4004 Prepare waste management tender submissions

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes but is not equivalent to CPPWMT5031A Prepare detailed tenders.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by:

assessing requirements and preparing two local government tenders for the provision of waste management services from the list below:

food organics and garden organics waste

bulk transport

municipal waste collection

municipal recycling

verge collection.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

content, format and presentation requirements for waste management tenders

issues that can impact on waste service provision and contingency measures to be factored into tenders

legislative and procedural requirements applicable to preparing waste management tenders and relevant to the workplace:

commonwealth, state and territory legislation and regulations in the state or territory of operation, including work health and safety (WHS)

confidentiality and privacy

classifications of dangerous goods and hazardous substances

duty of care

environmental protection

local government by-laws

licensing requirements

mathematical methods used to calculate labour and equipment costs when quoting for waste management services

tender management, assessment, preparation, submission and review processes

types of waste management services and operational features

workplace policies and procedures for assessing and preparing tenders for waste management services:

client service

documentation and reporting

obtaining external quotes for equipment and labour

rate schedules for waste management services

waste management services and workplace resources, capacities and capabilities

WHS:

hazard identification, risk assessment and control using the hierarchy of control

injury, dangerous occurrence and incident reporting

personal protective equipment.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment using realistic workplace conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to workplace policies and procedures, tender documentation, technologies and equipment required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPWMT4005 Implement waste management site safety plans

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes but is not equivalent to CPPWMT5045A Develop site safety plans.

Application

This unit specifies the skills and knowledge required to implement waste management site safety plans. It includes allocating and organising resources to implement work health and safety (WHS) procedures, monitoring implementation activities to ensure regulatory compliance, and reviewing and improving plans.

A person who achieves this unit of competency is able to use specialised knowledge to complete routine and non-routine tasks and deal with predictable and sometimes unpredictable problems.

No licensing, legislative or certification requirements apply to this unit of competency at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Waste management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Organise and allocate resources to implement waste management site safety plan.	1.1	Review waste management site safety plan to clarify WHS objectives and resources required for implementation.
1.2	Review workplace policies and procedures, legislation and regulations and apply requirements to WHS activities.
1.3	Organise equipment and personnel required to implement waste management site safety plan according to workplace requirements.
1.4	Manage waste management hazards and risks according to risk management strategy detailed in waste management site safety plan.
1.5	Plan and schedule specified activities to implement waste management site safety plan.
2	Oversee waste management site safety objectives and activities.	2.1	Supervise WHS activities to ensure compliance with waste management site safety plan and apply contingency measures to respond to changing circumstances.
2.2	Consult with relevant persons to discuss WHS roles and responsibilities and share information to support hazard identification and risk management.
2.3	Supervise WHS induction processes to check compliance with waste management site safety plan.
2.4	Review WHS documentation to monitor compliance with waste management site safety plan and take action required to address non-compliance.
3	Monitor implementation of waste management site safety plan.	3.1	Review effectiveness of waste management site safety plan in meeting WHS objectives.
3.2	Seek feedback from relevant persons on effectiveness of waste management site safety plan and identify improvements.
3.3	Provide recommendations for updating waste management site safety plan to relevant persons.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes but is not equivalent to CPPWMT5045A Develop site safety plans.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPWMT4005 Implement waste management site safety plans

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes but is not equivalent to CPPWMT5045A Develop site safety plans.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by:

assessing waste management site to confirm the layout and location of:

waste types

first aid and emergency facilities

evacuation plan

general access and restricted areas

traffic management plan

implementing waste management site safety plan over a defined period and making two recommendations to improve current plan.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

features of waste management site safety plans

identification signage used for regulated waste, including hazardous class, HAZCHEM codes and dangerous goods classification

legislative and procedural requirements applicable to implementing waste management site safety plans and relevant to workplace operations:

commonwealth, state and territory legislation, regulations, codes of practice and standards, including work health and safety (WHS)

classifications of dangerous goods and hazardous substances

duty of care

incident notification

licensing for waste management site including licence for storing dangerous goods

record-keeping

methods for implementing waste management site safety plans:

personnel with designated WHS roles

reviewing WHS procedures

risk management

site contract requirements

WHS induction

techniques for reviewing waste management site safety plans to identify improvements

typical hazards in a waste management workplace and the harm they may cause to people, property and the environment

waste types

WHS issues identified in site safety plan

workplace policies and procedures associated with site safety plans:

allocating equipment and personnel

documentation and reporting

hazard identification, risk assessment and control using the hierarchy of control

injury, dangerous occurrence and incident response and reporting

personal protective equipment.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment using realistic workplace conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to workplace policies and procedures, site safety plan and associated documentation, technologies and waste management workplace required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPWMT4006 Monitor waste landfill sites

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes and is equivalent to CPPWMT4022A Monitor waste disposal sites.

Application

This unit specifies the skills and knowledge required to monitor waste landfill sites. It includes managing personnel, equipment and materials required to monitor site operations to ensure compliance with regulatory requirements. It also includes monitoring batters, landfill cells and drainage systems and organising sampling and testing to manage drainage contamination and odour, methane gas, groundwater and noise levels, and to ensure infrastructure is maintained in accordance with regulatory requirements.

A person who achieves this unit of competency is able to use specialised knowledge to complete routine and non-routine tasks and deal with predictable and sometimes unpredictable problems.

No licensing, legislative or certification requirements apply to this unit of competency at the time of publication.

Pre-requisite Unit

Nil

Unit Sector

Waste management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to monitor waste landfill site.	1.1	Review workplace policies and procedures, legislation and regulations for maintaining landfill site and apply to monitoring activities
1.2	Plan monitoring activities to ensure work is completed within required timeframes and meets regulatory requirements.
1.3	Schedule tests and equipment required to monitor drainage contamination and odour, methane gas, groundwater and noise levels according to workplace and regulatory requirements.
1.4	Manage personnel, equipment and materials required to perform landfill site maintenance in consultation with relevant persons.
1.5	Assess and manage hazards and risks associated with monitoring activities according to workplace requirements.
1.6	Select, check and use personal protective equipment appropriate for work activities.
2	Monitor waste landfill and surrounding environment.	2.1	Check landfill cells to identify evidence of erosion, flooding, leachate pooling, odour and vermin.
2.2	Check drainage system to assess drainage flow and characteristics and detect blockages.
2.3	Ensure site signage complies with workplace and regulatory requirements.
2.4	Organise and monitor tests according to operating licences and workplace requirements.
2.5	Assess condition of fences, roads, signs and other infrastructure and identify required maintenance.
3	Finalise monitoring and report outcomes.	3.1	Document monitoring activities and test results, including identified site non-compliances, according to workplace and regulatory requirements.
3.2	Implement required corrective actions to ensure landfill site continues to comply with workplace and regulatory requirements.
3.3	Report monitoring outcomes according to workplace and regulatory requirements.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria:

numeracy skills to interpret measurement data for methane gas, groundwater and noise levels collected using graduated devices.

Unit Mapping Information

Supersedes and is equivalent to CPPWMT4022A Monitor waste disposal sites.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPWMT4006 Monitor waste landfill sites

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes and is equivalent to CPPWMT4022A Monitor waste disposal sites.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by monitoring a waste landfill site on two separate occasions.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

environmental management requirements as they apply to landfills:

signs of and techniques to minimise erosion

landfill and waste covering requirements

waste types and physical properties

legislative and procedural requirements applicable to landfill sites and relevant to workplace operations:

commonwealth, state and territory legislation and regulations and industry standards, including work health and safety (WHS)

environmental protection

licensing requirements, including operating licence for landfill

methods for monitoring landfill sites to identify required maintenance and potential non-compliance with environmental regulations

physical properties of waste:

density

quality

shape

size

volume

weight

types of tests conducted to monitor drainage contamination and odour, methane gas and noise levels and associated threshold levels

types of vermin infestations encountered at landfill sites and their potential impact on the environment and site

typical hazards and risks associated with monitoring landfill sites

waste types

workplace policies and procedures for monitoring landfill site:

maintenance and testing schedules and reporting

rosters for maintenance personnel

plant and equipment operation and maintenance

testing and sampling tools and materials

WHS:

emergency response

hazard identification, risk assessment and control using the hierarchy of control

injury, dangerous occurrence and incident response and reporting

personal protective equipment.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment using realistic workplace conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to workplace policies and procedures, landfill documentation, equipment, materials and waste landfill site required to achieve the performance evidence.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPWMT4007 Organise and monitor waste management operations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes but is not equivalent to: CPPWMT4052A Organise waste management operations. CPPWMT4053A Conduct and monitor waste management operations.

Application

This unit specifies the skills and knowledge required to organise and monitor waste management operations. It includes scheduling and organising personnel, plant, equipment and materials to meet operational requirements and monitoring activities on site to ensure quality and regulatory compliance. It includes supervising personnel to ensure capacity and licensing is appropriate for the work being performed, identifying training opportunities to address individual skill gaps and ensuring the availability of skilled personnel to meet work schedules.

A person who achieves this unit of competency is able to use specialised knowledge to complete routine and non-routine tasks and deal with predictable and sometimes unpredictable problems.

No licensing, legislative or certification requirements apply to this unit of competency at the time of publication.

Pre-requisite Unit

Nil

Unit Sector

Waste management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare for waste management operations.	1.1	Review workplace policies and procedures, legislation and regulations and apply to waste management operations.
1.2	Check required licences to ensure they are appropriate to work being performed according to legislative and workplace requirements.
1.3	Assess and manage hazards and risks associated with waste management operations according to workplace requirements.
1.4	Inform relevant persons of work requirements and safe operating procedures according to workplace requirements.
1.5	Select, check and use required personal protective equipment appropriate for work activities.
2	Organise operational resources.	2.1	Estimate plant, equipment and materials required for waste management operations based on past usage and present needs and confirm associated licensing requirements.
2.2	Check availability of plant, equipment and materials and implement actions required to ensure their readiness to meet operational requirements.
2.3	Organise and supervise personnel required for waste management operations.
3	Schedule and monitor work activities.	3.1	Schedule waste management operations to ensure efficient use of resources and completion within designated timeframes.
3.2	Allocate work to relevant persons according to individual licences, capacities and skills according to workplace and regulatory requirements.
3.3	Monitor work activities to ensure compliance with quality and operational requirements and implement contingency measures to resolve problems.
3.4	Discuss skill gaps with personnel and identify training opportunities to maintain competency levels required to meet operational requirements.
4	Finalise monitoring and complete documentation.	4.1	Monitor processes to complete waste management operations according to workplace and regulatory requirements.
4.2	Document operational outcomes according to workplace and regulatory requirements.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria:

oral communication skills to interact with personnel from diverse socioeconomic and cultural backgrounds

numeracy skills to:

estimate plant, equipment and material requirements based on past usage and present needs

schedule and allocate work to meet operational timeframes.

Unit Mapping Information

Supersedes but is not equivalent to:

CPPWMT4052A Organise waste management operations.

CPPWMT4053A Conduct and monitor waste management operations.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPWMT4007 Organise and monitor waste management operations

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes but is not equivalent to: CPPWMT4052A Organise waste management operations. CPPWMT4053A Conduct and monitor waste management operations.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by:

organising and monitoring two different areas of waste management operations

identifying training opportunities for two personnel to maintain required competency levels that meet operational requirements.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

classifications of waste

legislative and procedural requirements applicable to organising and monitoring waste management operations and relevant to the workplace:

commonwealth, state and territory legislation and regulations and industry standards, including work health and safety (WHS)

duty of care

environmental protection

licensing for waste management site, including licence for storing dangerous goods

key operational features of waste management sites

methods for scheduling and allocating work

methods for monitoring waste management operations to identify potential non-compliance with legislative and procedural requirements

types of training opportunities that can address skill gaps to maintain competency levels that meet operational requirements

typical hazards and risks associated with site operations and methods for complying with site safety plan

ways, strategies or approaches for responding to individual and social differences

workplace policies and procedures for waste management operations:

scheduling and allocating personnel, plant and equipment

plant and equipment operation and maintenance

personnel supervision and development

WHS:

emergency response

hazard identification, risk assessment and control using the hierarchy of control

injury, dangerous occurrence and incident response and reporting

personal protective equipment

safe work practices.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment using realistic workplace conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to workplace policies and procedures, job schedules and documentation, personnel, plant, equipment, materials and operational waste management site required to achieve the performance evidence.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPWMT4008 Provide waste management information to stakeholders

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes and is equivalent to CPPWMT4032A Inform and educate clients on waste management issues.

Application

This unit specifies the skills and knowledge required to inform stakeholders about waste management practices, issues and trends. It includes conducting research to prepare and present information that matches the needs of the target group and using presentation techniques and aids to provide clear information and engage stakeholders.

A person who achieves this unit of competency is able to use specialised knowledge to complete routine and non-routine tasks and deal with predictable and sometimes unpredictable problems.

No licensing, legislative or certification requirements apply to this unit of competency at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Waste management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Prepare to provide waste management information.	1.1	Assess stakeholder group and review documentation to confirm their waste management information needs and communication preferences.
1.2	Conduct research to source and document waste management information that meets the needs of the stakeholder group.
1.3	Interpret legislation, regulations, standards and codes associated with required waste management information and apply to presentation.
1.4	Select and source presentation techniques and aids suitable to the stakeholder group and information to be presented.
1.5	Use technologies and workplace resources to collate and document waste management information and presentation materials and check to ensure accuracy and relevance to stakeholder needs.
2	Provide waste management information.	2.1	Present waste management information clearly, considering audience needs.
2.2	Use oral communication skills that engage stakeholders, respond to questions and encourage contributions to discussion.
2.3	Use presentation aids to enhance information provision and stakeholder engagement.
2.4	Monitor stakeholder participation and input and adjust presentation as required to maintain engagement and meet stakeholder needs.
3	Finalise information provision.	3.1	Assist stakeholders to access additional waste management information and services.
3.2	Obtain feedback from relevant persons to identify opportunities for improving future information provision.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria:

oral communication skills to interact with people from diverse socioeconomic and cultural backgrounds

writing skills to structure and sequence information for presentations to stakeholders.

Unit Mapping Information

Supersedes and is equivalent to CPPWMT4032A Inform and educate clients on waste management issues.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPWMT4008 Provide waste management information to stakeholders

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes and is equivalent to CPPWMT4032A Inform and educate clients on waste management issues.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by:

researching requirements and providing waste management information to meet the needs of two different stakeholder groups, with each group comprising at least three people.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

impact of waste on the environment and relationship between waste and greenhouse emissions

legislative and procedural requirements applicable to waste management and relevant to the workplace:

commonwealth, state and territory legislation and regulations, codes and standards

classifications of dangerous goods and hazardous substances

environmental protection

licensing requirements

local government by-laws

presentation techniques and use of appropriate media and technology

sources of waste management information

strategies for effective interpersonal communication

waste hierarchy and the importance of waste minimisation and resource recovery

waste management practices, issues and trends

waste minimisation and avoidance options

waste types, drivers and causes

workplace policies and procedures for presenting waste management information to stakeholders:

available waste management services

client service

documentation and reporting

presentation technologies and media

review and improvement.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment using realistic workplace conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to workplace policies and procedures, documentation, technologies, presentation media and materials and stakeholder groups required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPWMT4009 Conduct waste audits

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes but is not equivalent to: CPPWMT4001A Plan waste audits. CPPWMT4002A Carry out waste audits. CPPWMT4003A Review, evaluate and document waste assessment findings. CPPWMT4035A Undertake waste process audits.

Application

This unit specifies the skills and knowledge required to conduct waste audits to identify and quantify waste. It includes planning waste audit methods, setting up the audit area and isolating waste types to identify, sort, measure, weigh and record waste. It also includes collecting samples and evidence, completing documentation and reporting audit findings.

A person who achieves this unit of competency is able to use specialised knowledge to complete routine and non-routine tasks and deal with predictable and sometimes unpredictable problems.

No licensing, legislative or certification requirements apply to this unit of competency at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Waste management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Plan and prepare for waste audit.	1.1	Review waste audit documentation to confirm site characteristics and waste management objectives and clarify issues with relevant persons.
1.2	Document a waste audit plan incorporating an audit methodology which meets waste audit objectives.
1.3	Review workplace policies and procedures, legislation and regulations and apply to waste audit plan to ensure compliance.
1.4	Select and obtain documentation and equipment required for waste audit according to workplace requirements.
1.5	Assess and manage hazards and risks associated with waste audit according to workplace work health and safety requirements.
1.6	Obtain required approvals to proceed with waste audit according to workplace requirements.
1.7	Select, check and use personal protective equipment appropriate for work activities.
2	Conduct waste audit.	2.1	Set up audit area in consultation with relevant persons to ensure safe and accurate data collection.
2.2	Isolate waste types to identify, sort, measure, weigh and record waste according to methodology detailed in audit plan.
2.3	Collect required samples and evidence.
2.4	Record audit details and check to ensure samples and evidence are sufficient to meet audit objectives.
3	Finalise and report waste audit outcomes.	3.1	Restore audit site and dispose of waste according to workplace and regulatory requirements.
3.2	Review and evaluate waste audit data and site assessment information to profile management of waste.
3.3	Complete audit documentation and report findings according to workplace and regulatory requirements.

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit Mapping Information

Supersedes but is not equivalent to:

CPPWMT4001A Plan waste audits.

CPPWMT4002A Carry out waste audits.

CPPWMT4003A Review, evaluate and document waste assessment findings.

CPPWMT4035A Undertake waste process audits.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPWMT4009 Conduct waste audits

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes but is not equivalent to: CPPWMT4001A Plan waste audits. CPPWMT4002A Carry out waste audits. CPPWMT4003A Review, evaluate and document waste assessment findings. CPPWMT4035A Undertake waste process audits.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by conducting two different waste audits.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

classifications of waste

legislative and procedural requirements applicable to conducting waste audits and relevant to the workplace:

commonwealth, state and territory legislation and regulations and industry standards, including work health and safety (WHS)

classifications of dangerous goods and hazardous substances

environmental protection

privacy

types of equipment used to audit waste, including photographic and recording equipment

typical hazards and risks associated with waste audits

waste audit objectives, methodologies and processes

waste containment methods

waste non-conformances

waste types

workplace policies and procedures for conducting waste audits:

documentation and reporting, including key features of waste audit records and documentation

equipment access and use

WHS:

emergency response

hazard identification, risk assessment and control using the hierarchy of control

injury, dangerous occurrence and incident reporting

personal protective equipment.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment using realistic workplace conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to workplace policies and procedures, waste audit instructions and documentation, equipment and waste audit sites required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

CPPWMT4010 Assess and advise on waste avoidance options

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes and is equivalent to CPPWMT4062A Apply waste avoidance techniques.

Application

This unit specifies the skills and knowledge required to assess and advise on waste avoidance options. It includes confirming waste types and drivers for waste generation and identifying and assessing opportunities to avoid waste against the waste hierarchy. It requires analysing the cost-benefits and feasibility of identified waste avoidance options and presenting the findings.

A person who achieves this unit of competency is able to use specialised knowledge to complete routine and non-routine tasks and deal with predictable and sometimes unpredictable problems.

No licensing, legislative or certification requirements apply to this unit of competency at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Waste management

Elements and Performance Criteria

Elements describe the essential outcomes.	Performance criteria describe what needs to be done to demonstrate achievement of the element.
1	Confirm waste avoidance requirements.	1.1	Review documentation to clarify waste avoidance objectives and clarify issues with relevant persons.
1.2	Interpret legislation, regulations and workplace policies and procedures for advising on waste avoidance options.
1.3	Select, check and use personal protective equipment appropriate for work activities.
1.4	Obtain required permissions and access site according to workplace requirements.
1.5	Conduct site and waste inspection according to workplace requirements.
1.6	Confirm and record waste types, drivers and volumes at the site.
2	Identify and assess options for avoiding waste.	2.1	Consult with relevant persons to discuss identified waste types, drivers and volumes being generated.
2.2	Identify potential alternative processes, products or practices to meet waste avoidance objective.
2.3	Assess alternative processes, products or practices against the waste hierarchy.
2.4	Develop suitable waste avoidance options and confirm compliance with workplace and regulatory requirements.
3	Evaluate options and present recommendations.	3.1	Prioritise options in order of greatest waste avoidance potential.
3.2	Analyse cost-benefits and feasibility of recommended waste avoidance options.
3.3	Document waste avoidance assessment, cost-benefit and feasibility analysis and recommendations.
3.4	Present waste avoidance recommendations to relevant persons within agreed timeframes.

Foundation Skills

This section describes the language, literacy, numeracy and employment skills essential to performance in this unit but not explicit in the performance criteria:

oral communication skills to interact with people from diverse socioeconomic and cultural backgrounds.

Unit Mapping Information

Supersedes and is equivalent to CPPWMT4062A Apply waste avoidance techniques.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

Assessment Requirements for CPPWMT4010 Assess and advise on waste avoidance options

Modification History

Release 1	This version first released with CPP Property Services Training Package Release 10.0. Supersedes and is equivalent to CPPWMT4062A Apply waste avoidance techniques.

Performance Evidence

To demonstrate competency, a candidate must meet the performance criteria of this unit by assessing and advising on waste avoidance options in two different areas of waste generation.

Knowledge Evidence

To be competent in this unit, a candidate must demonstrate knowledge of:

impact of waste on the environment and relationship between waste and greenhouse emissions

legislative and procedural requirements applicable to assessing and advising on waste avoidance options:

commonwealth, state and territory legislation and regulations in the state or territory of operation including, work health and safety (WHS)

confidentiality and privacy

environmental protection

mathematical methods used to calculate costs and benefits of waste avoidance options

methods for prioritising waste avoidance options in the order of greatest waste avoidance potential

types of waste avoidance options and methods for assessing feasibility of options

waste hierarchy

waste types, drivers and causes

workplace policies and procedures for assessing and advising on waste avoidance options:

client service

documentation and reporting

WHS:

hazard identification, risk assessment and control using the hierarchy of control

injury, dangerous occurrence and incident reporting

personal protective equipment.

Assessment Conditions

Assessors must meet the requirements for assessors contained in the Standards for Registered Training Organisations.

Assessment must be conducted in the workplace or in a simulated workplace environment using realistic workplace conditions, materials, activities, responsibilities, procedures, safety requirements and environmental considerations.

Candidates must have access to workplace policies and procedures, documentation, technologies, equipment and waste site required to achieve the performance evidence.

Links

Companion volumes to this training package are available at the VETNet website - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=6f3f9672-30e8-4835-b348-205dfcf13d9b

AHCCHM304 Transport and store chemicals

Modification History

Release	Comments
Release 3	This version released with AHC Agriculture, Horticulture and Conservation and Land Management Training Package Version 3.0.
Release 2	This version released with AHC Agriculture, Horticulture and Conservation and Land Management Training Package Version 1.1.
Release 1	This version released with AHC Agriculture, Horticulture and Conservation and Land Management Training Package Version 1.0.

Application

This unit of competency describes the skills and knowledge required to safely handle, transport and store chemicals.

The unit applies to individuals who work under broad direction and take responsibility for their own work. They use discretion and judgement in the selection, allocation and use of available resources and for solving problems.

State or territory licensing, legislative or certification requirements apply in some jurisdictions.

Pre-requisite Unit

Nil

Unit Sector

Chemicals (CHM)

Elements and Performance Criteria

Elements	Performance Criteria
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare to handle and transport chemicals	1.1 Identify health and safety hazards, assess risks and implement controls according to workplace procedures 1.2 Ensure contact details for emergency services are available in transport vehicle according to workplace procedures and transport regulations 1.3 Ensure transport vehicle complies with transport regulations 1.4 Ensure containers are secured, protected and in a condition to be safely transported according to workplace procedures, manufacturer instructions, legislative and regulatory requirements 1.5 Ensure emergency equipment and procedures are available in the vehicle according to workplace safety procedures and regulations 1.6 Ensure transport arrangements comply with legislative and regulatory requirements for the transport of hazardous substances and dangerous goods 1.7 Obtain and use safety data sheets (SDS) for chemicals to be transported according to health and safety in the workplace procedures and legislative and regulatory requirements
2. Handle and transport chemicals	2.1 Handle, transport and load chemicals according to chemical safety data information, chemical label, legislative and regulatory requirements 2.2 Carry out emergency procedures according to chemical label, SDS and workplace procedures 2.3 Report transport incidents according to workplace procedures and health and safety in the workplace regulations
3. Store chemicals in the workplace	3.1 Select, ensure serviceability, fit and use personal protective equipment according to SDS and chemical label instructions 3.2 Identify chemical storage requirements and store chemicals according to chemical label, safety data information and health and safety in the workplace procedures 3.3 Maintain storage area according to legislative and regulatory requirements, health and safety in the workplace and environmental procedures. 3.4 Dispose of chemicals and chemical waste according to chemical label instructions and environmental regulations 3.5 Monitor chemical expiration dates and dispose of expired chemicals according to chemical label instructions, workplace and legislative and regulatory requirements
4. Record storage details	4.1 Maintain register of stored chemicals and SDS according to workplace procedures and legislative and regulatory requirements 4.2 Report storage incidents according to legislative and regulatory requirements and workplace procedures

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential for performance in this unit of competency but are not explicit in the performance criteria.

Skill	Description
Reading	Read and interpret SDS, chemical labels, manufacturer instructions, operating instruction and other workplace documentation and consolidates information to safely transport and store chemicals
Writing	Accurately record and complete organisational records using clear language, correct spelling and terminology when completing transport and storage records
Numeracy	Perform mathematical calculations to determine chemical weights, volumes and quantities to determine handling and storage requirements
Navigate the world of work	Take responsibility for following workplace policies, procedures and legislative and regulatory requirements Identify and implement chemical label requirements for handling and storage
Get the work done	Take responsibility for planning, sequencing and prioritising tasks required for chemical handling and storage activities Address problems and initiate standard procedures in response to emergencies applying problem solving processes

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
AHCCHM304 Transport and store chemicals Release 3	AHCCHM304 Transport and store chemicals Release 2	Changes to Performance Criteria for clarity. Consolidated where content duplicated. Updated Performance Evidence and Knowledge Evidence	Equivalent unit

Links

Companion Volumes, including Implementation Guides, are available at VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c6399549-9c62-4a5e-bf1a-524b2322cf72

Assessment Requirements for AHCCHM304 Transport and store chemicals

Modification History

Release	Comments
Release 3	This version released with AHC Agriculture, Horticulture and Conservation and Land Management Training Package Version 3.0.
Release 2	This version released with AHC Agriculture, Horticulture and Conservation and Land Management Training Package Version 1.1.
Release 1	This version released with AHC Agriculture, Horticulture and Conservation and Land Management Training Package Version 1.0.

Performance Evidence

An individual demonstrating competency must satisfy all of the elements and performance criteria in this unit. There must be evidence that on at least one occasion the individual has demonstrated that they have safely transported and stored chemicals, including:

identified health and safety hazards, assessed risks and implemented controls

ensured emergency services contact details are available

ensured transport vehicle meets regulations and that chemicals were loaded, secured and protected according to regulations and procedures

ensured emergency equipment and procedures were available

handled, transported and stored chemicals safely

carried out emergency procedures safely and according to procedures

maintained a chemical storage manifest and safety data sheets (SDS) according to legislative and regulatory requirements

complied with chemical label instructions and SDS for transporting and storage of chemicals and legislative and regulatory requirements

maintained inventory and records according to workplace procedures and legislative and regulatory requirements

monitored chemical expiration and disposed of chemicals and waste according to workplace procedures and legislative and regulatory requirements.

Knowledge Evidence

An individual must be able to demonstrate the knowledge required to perform the tasks outlined in the elements and performance criteria of this unit. This includes knowledge of:

chemical labels and SDS their purpose, use and terminology, including:

chemical signs, symbols and coding

basic chemical properties and reactivity related to SDS and labels

legislation and regulations that apply to transporting and storing chemicals, including:

transport vehicle requirements

information and documentation

dangerous and hazardous chemicals

placarding requirements

risk factors including human and animal health and environmental

processes and procedures for the disposal of excess, unwanted, expired chemicals and chemical waste including industry disposal programs

health and safety in the workplace requirements including personal protective equipment (PPE) and manual handling

emergency procedures for spills and accidents

recording and monitoring of chemical stores including, expiration and disposal procedures.

Assessment Conditions

Assessment of skills must take place under the following conditions:

physical conditions:

skills must be demonstrated in a typical workplace environment or an environment that accurately represents workplace conditions

access to storage facility for chemicals

access to vehicle for transporting chemicals

resources, equipment and materials:

chemicals

PPE

materials and equipment to handle, secure and protect chemical loads

specifications:

specific workplace documents, including work instructions and procedures for chemical handling, storage and transport

chemical labels and safety data

legislation and regulations about handling, storage and transport of chemicals.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volumes, including Implementation Guides, are available at VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c6399549-9c62-4a5e-bf1a-524b2322cf72

AHCCHM307 Prepare and apply chemicals to control pest, weeds and diseases

Modification History

Release	Comments
Release 1	This version released with AHC Agriculture, Horticulture and Conservation and Land Management Training Package Version 3.0.

Application

This unit of competency describes the skills and knowledge required to safely prepare and apply chemicals for the control of pests, weeds and diseases, using general application equipment.

The unit applies to individuals who work under broad direction and take responsibility for their own work. They use discretion and judgement in the selection, allocation and use of available resources and for solving problems.

State or territory licensing, legislative or certification requirements apply in some jurisdictions.

Pre-requisite Unit

Nil

Unit Sector

Chemicals (CHM)

Elements and Performance Criteria

Elements	Performance Criteria
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Determine the need for chemical use and prepare an application plan	1.1 Identify the pest, weed or disease, and assess the need for control 1.2 Assess the requirement for chemical use 1.3 Assess health and safety hazard, risks and controls for different chemicals 1.4 Confirm requirement for chemical application according to workplace procedures 1.5 Assess off target risk of each application method 1.6 Assess the environmental risk for application method 1.7 Notify stakeholders of intended chemical application according to workplace procedures and legislative and regulatory requirements 1.8 Prepare application plan according to workplace procedures
2. Prepare chemical mixes	2.1 Identify and select chemical required for target according to application plan 2.2 Calculate the volume, rate or dose according to chemical label instructions 2.3 Identify and select application equipment and set-up requirements according to application plan and operator instructions 2.4 Identify hazards, assess risks and implement control measures for application method according to chemical label and health and safety in the workplace procedures 2.5 Identify, select, fit and use personal protective equipment (PPE) according to workplace procedures 2.6 Select appropriate mixing equipment and suitable location to prepare and load chemicals according to workplace procedures 2.7 Prepare chemicals according to chemical label instructions 2.8 Return unused chemical to store and clean preparation equipment and work site of residues and spillage according to chemical label instructions and workplace procedures
3. Calibrate application equipment	3.1 Select application equipment for chemical according to application plan, off target risks and workplace procedures 3.2 Conduct pre-operational checks of application equipment according to operator and maintenance manual 3.3 Calibrate equipment according to operating instructions and application plan 3.4 Load equipment with chemical according to operating instructions and workplace safety procedures
4. Apply chemicals	4.1 Monitor and assess weather conditions and forecasts to ensure effective chemical application according to application plan 4.2 Select, ensure serviceability, fit and use PPE according to chemical label instructions and workplace procedures 4.3 Apply chemical according to label directions and application plan relating to the control of the pest, weed or disease 4.4 Monitor application equipment for correct performance and ensure effective chemicals application according to operating instructions 4.5 Identify health and safety in the workplace hazards and risks and implement controls 4.6 Clean up spills during application according to chemical label instructions and workplace procedures
5. Clean up equipment and complete records	5.1 Clean and decontaminate application equipment according to operator instructions, safety data sheets (SDS) and legislative requirements 5.2 Dispose of chemicals and used containers according to chemical label instructions, SDS and legislative requirements 5.3 Clean and store PPE according to workplace procedures 5.4 Record and report safety and environmental incidents according to workplace procedures and regulatory requirements 5.5 Record details of chemical application according to workplace procedures and legislative requirements

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential for performance in this unit of competency but are not explicit in the performance criteria.

Skill	Description
Reading	Read and interpret SDS, chemical labels, operating instruction and other documentation and consolidates information to determine chemical application actions and activity
Writing	Accurately record and complete organisational records using clear language and terminology
Numeracy	Perform mathematical calculations to determine rates of application chemical mixtures and calibration of equipment
Navigate the world of work	Take responsibility for following policies, procedures and regulations Identify and implement chemical label requirements
Get the work done	Take responsibility for planning, sequencing and prioritising tasks required for chemical application activities

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
AHCCHM307 Prepare and apply chemicals to control pest, weeds and diseases	AHCCHM303 Prepare and apply chemicals	Minor change of title for clarity Minor changes to Performance Criteria for clarity Updated Performance Evidence and Knowledge Evidence	Equivalent unit

Links

Companion Volumes, including Implementation Guides, are available at VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c6399549-9c62-4a5e-bf1a-524b2322cf72

Assessment Requirements for AHCCHM307 Prepare and apply chemicals to control pest, weeds and diseases

Modification History

Release	Comments
Release 1	This version released with AHC Agriculture, Horticulture and Conservation and Land Management Training Package Version 3.0.

Performance Evidence

An individual demonstrating competency must satisfy all of the elements and performance criteria in this unit. There must be evidence that the individual has on at least one occasion demonstrated the ability to safely prepare and apply chemicals ensuring they have:

determined and confirmed the need for chemical application by assessing the infestation, off target risk, and environmental risks

developed an application plan for chemical application

identified health and safety hazards, risk and implemented control procedures according to chemical label

notified stakeholders of planned chemical application

used personal protective equipment (PPE) according to workplace procedures

interpreted chemical labels and applied chemical according to safety data sheets (SDS) and application plan

identified and selected the chemical required for the target and calculated the amount and rates required according to chemical label

identified and selected application equipment and suitable location, and determined the set up parameters according to application plan and operator instructions

monitored and assessed weather conditions and equipment performance to ensure effective chemical application

selected, conducted pre-operational checks according to operator and maintenance manual

completed at least one calibration activity for application equipment

prepared and loaded chemicals and returned unused chemicals to store in accordance with label, application plan and workplace procedures

applied chemicals safely according to chemical labels, regulations and workplace procedures

complied with chemical labels, SDS, regulations, maintenance manual, environmental procedures, operator instructions and application plan

cleaned equipment and spills, and disposed of waste according to workplace and environmental procedures

maintained records and reported incidents according to workplace procedures and regulatory requirements.

Knowledge Evidence

An individual must be able to demonstrate the knowledge required to perform the tasks outlined in the elements and performance criteria of this unit. This includes knowledge of:

control options when selecting chemicals for pests, diseases and weeds infestations, including:

chemical

mechanical

cultural

biological

integrated pest management including resistance management principles

types of pest, diseases and weed their treatment and resistance

legal implications and requirements of chemical labels and SDS

stakeholders and required notifications including, neighbours, staff and statutory notifications

impact of weather factors on the safe and effective application of chemicals

characteristics of chemicals, their mode of action and relevance to chemical selection and use, including:

translocated/systemic

contact

ingested poison

protectant

eradicant

knock-down

residual

selective/non selective

factors that contribute to off target damage, including:

physical movement of chemicals (e.g. animals moving baits or soil movement)

chemical formulation

wind speed and direction

temperature and relative humidity

temperature inversions

controlling off target damage

rainfall

buffer zones and barriers

hazards of chemical application, including:

human and animal health

environmental contamination

residues in environment, plants and animals

withholding/re-entry periods

safety requirements when applying chemicals, including:

procedures

PPE

signage

safe handling, transporting and storage of chemicals

preparing chemicals including preparation, compatibility, adjuvants and water quality

requirements for disposal of excess chemicals, clearing spillages and equipment clean up

selecting and operating suitable application equipment

features, functions and calibration techniques for powered and hand held application equipment, including:

pressure and volume of chemical

travel speed

nozzle identification, selection, operation

legislation, regulations and licensing requirements in relation to chemical use.

Assessment Conditions

Assessment of skills must take place under the following conditions:

physical conditions:

skills must be demonstrated in a typical workplace environment or an environment that accurately represents workplace conditions

resources, equipment and materials:

chemicals

PPE

application equipment

chemical measuring and mixing equipment

specifications:

specific workplace documents, including work instructions and procedures for chemical application

chemical labels and SDS

regulations about use of chemicals

manufacturers' operation and maintenance instructions for equipment

access to weather forecasts or means to measure local weather.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volumes, including Implementation Guides, are available at VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c6399549-9c62-4a5e-bf1a-524b2322cf72

AHCCHM404 Develop procedures to minimise risks in the use of chemicals

Modification History

Release	Comments
Release 1	This version released with AHC Agriculture, Horticulture and Conservation and Land Management Training Package Version 3.0.

Application

This unit of competency describes the skills and knowledge required to assess hazards and risks and determine controls and develop procedures to mitigate risks when using chemicals.

The unit applies to individuals who take responsibility for their own work and may provide direction to others. They provide and communicate solutions to a range of predictable and sometimes unpredictable problems.

No occupational licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Unit Sector

Chemicals (CHM)

Elements and Performance Criteria

Elements	Performance Criteria
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Identify chemical use hazards and risks	1.1 Identify, source and analyse information relating to safe use of chemicals in industry 1.2 Identify steps for the process of using chemicals 1.3 Identify hazards and risks for the process of using chemicals
2. Assess risks associated with chemical use and develop control procedures	2.1 Assess risks associated with using chemicals in the workplace 2.2 Develop control measures and emergency action plans to mitigate risk according to workplace procedures and industry best practice 2.3 Develop procedures for risk control for operational activities using chemicals according to industry best practice 2.4 Develop a continuous improvement strategy to address identified deficiencies in risk control procedures
3. Monitor and assess adherence to chemical risk procedures	3.1 Provide personnel with chemical use procedures, instruction and safety equipment, including personal protective eqiupment, for using chemical control strategies 3.2 Monitor and assess personnel performance against procedures for selecting equipment for chemical use 3.3 Monitor and assess personnel performance against procedures for operational activities of chemical use 3.4 Measure the performance of personnel for following risk control procedures according to industry practice
4. Evaluate risk control measures and maintain records	4.1 Develop procedures for evaluating the effectiveness of risk control measures 4.2 Identify shortfalls in procedures and document changes required 4.3 Update procedures to reflect required changes according to industry best practice 4.4 Develop and maintain record systems for risk assessment according to industry best practice and legislative and regulatory requirements

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential for performance in this unit of competency but are not explicit in the performance criteria.

Skill	Description
Reading	Critical analysis information and consolidate to determine risks in chemical control procedures
Writing	Develop procedural material using clear and detailed language in order to convey explicit risk control information
Oral Communication	Present complex information using clear and convincing language, tone and pace appropriate when briefing personnel on procedures
Navigate the world of work	Work independently or with others in making decisions to achieve organisation outcomes Contribute to roles and responsibilities of others Take full responsibility for following policies, procedures and legislative requirements
Interact with others	Implement strategies for a diverse range of colleagues in order to build rapport and foster strong relationships when instructing and monitoring performance Elicit feedback and provide feedback to others in order to improve workgroup behaviours and update procedures
Get the work done	Accept responsibility for planning and sequencing complex tasks and workload Monitor progress of procedures and reviews and amends them to meet demands and priorities Apply systematic and analytical decision making processes for complex and non-routine situations

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
AHCCHM404 Develop procedures to minimise risks in the use of chemicals	AHCCHM401 Develop procedures to minimise risks in the use of chemicals	Changes to Performance Criteria for clarity Removal of prerequisites units Added PC's in Element 1 and Element 4 Updated Performance Evidence and Knowledge Evidence	Equivalent unit

Links

Companion Volumes, including Implementation Guides, are available at VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c6399549-9c62-4a5e-bf1a-524b2322cf72

Assessment Requirements for AHCCHM404 Develop procedures to minimise risks in the use of chemicals

Modification History

Release	Comments
Release 1	This version released with AHC Agriculture, Horticulture and Conservation and Land Management Training Package Version 3.0.

Performance Evidence

An individual demonstrating competency must satisfy all of the elements and performance criteria in this unit. There must be evidence that on at least one occasion the individual has demonstrated that they have developed procedures to minimise risks in the use of chemicals, including:

sourced information and analysed its content for safe chemical use

identified steps in the chemical use process and identified hazards and risks

assessed the risks and developed risk control procedures to mitigate the risk for chemical use

implemented procedures, monitored and evaluated personnel using procedures

developed a continuous improvement strategy for risk control procedures

implemented, monitored and evaluated a chemical risk control procedure

developed and maintained records for risk assessment.

Knowledge Evidence

An individual must be able to demonstrate the knowledge required to perform the tasks outlined in the elements and performance criteria of this unit. This includes knowledge of:

sources of chemical safety information, including:

codes of practice

legislation and regulations

chemical manufacturer labels

safety data sheets (SDS)

industry best practice requirements relating to chemical use

strategies for identifying hazards, risks and controls

risk factors, including:

human

animal health

product integrity

weather

residues and maximum residue levels

spray drift, spillage and environment

requirements for the disposal of excess chemicals, clearing spillages and equipment clean up

chemical application equipment capabilities and limitations

principles and practices of chemical handling, transporting and storage of chemicals and fumigants

principles and practices of chemical application strategies and equipment including integrated pest management

operational factors to consider in procedures, including:

transport, handling and storage

application methods, equipment and personal protective equipment (PPE)

cleaning and decontamination

disposal of waste

strategies for instructing personnel, and monitoring and assessing personnel performance

mandatory and workplace record keeping requirements for chemical storage, disposal, application and safety.

Assessment Conditions

Assessment of skills must take place under the following conditions:

physical conditions:

skills must be demonstrated in a workplace setting or an environment that accurately represents workplace conditions

resources, equipment and materials:

tools and equipment required to implement the chemical use procedure

PPE

specifications:

specific workplace documents including policies and processes

manufacturers' operating instructions for equipment and machinery

SDS

workplace instructions and job specifications

chemical information including legislation, codes of practice, manufacturer instructions

relationships:

team member(s).

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volumes, including Implementation Guides, are available at VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c6399549-9c62-4a5e-bf1a-524b2322cf72

AHCCHM405 Plan and implement a chemical use program

Modification History

Release	Comments
Release 1	This version released with AHC Agriculture, Horticulture and Conservation and Land Management Training Package Version 3.0.

Application

This unit of competency describes the skills and knowledge required to assess and control the risks associated with chemical use and to plan and implement a program for chemical use.

The unit applies to individuals who take responsibility for their own work and provide direction to others. All work must be carried out to comply with workplace procedures, in accordance with applicable state/territory health and safety in the workplace, pesticide and environmental legislation and codes of practice.

No occupational licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Unit Sector

Chemicals (CHM)

Elements and Performance Criteria

Elements	Performance Criteria
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Identify requirements for chemical use	1.1 Identify, source and interpret information required for planning and implementing a chemical use program 1.2 Assess the need for chemical use as an option 1.3 Ensure that personnel are adequately trained in chemical use according to workplace procedures
2. Assess risks and develop control procedures	2.1 Identify hazards, assess risks and develop control measures and emergency action plans for chemical use operational activities 2.2 Assess weather conditions and forecasts to determine implications for off target contamination 2.3 Assess the sensitivity of target area and impact of chemical on the environment according to chemical label instructions and safety data sheets (SDS) 2.4 Assess the risk to human and animal health according to chemical label instructions and SDS 2.5 Analyse assessments and document risk control procedures for the chemical application plan according to workplace procedures
3. Develop an operational and maintenance program for chemical use	3.1 Determine chemicals to be used according to workplace pest management strategy 3.2 Calculate mixing requirements for chemicals according to chemical label instructions and workplace procedures 3.3 Document operational checks and calibration requirements of equipment according to operators instructions and manufacturer specifications 3.4 Develop and implement an operational and maintenance strategy for application equipment and personal protective equipment according to health and safety practices 3.5 Document operational and maintenance procedures for chemical application plan according to workplace protocols
4. Implement and monitor chemical application plan	4.1 Provide personnel with chemical use procedures, and instruction on safety equipment for chemical application plan 4.2 Monitor adherence with safe practice for preparation and application of chemicals according to chemical application plan 4.3 Monitor adherence to procedures for handling, transport, storage, decontamination and disposal of chemicals according to chemical application plan 4.4 Monitor adherence to maintenance procedures according to chemical application plan 4.5 Monitor adherence to residue procedures for product and environment according to chemical application plan
5. Finalise work activities in accordance with chemical application plan	5.1 Ensure excess chemicals are disposed of according to waste management and environment procedures 5.2 Ensure required records are completed according to operational and workplace, health and safety procedures
6. Evaluate chemical application plan and records for continuous improvement	6.1 Develop procedures for evaluating the effectiveness of chemical application plan 6.2 Identify and document shortfalls in chemical application plan 6.3 Develop a continuous improvement strategy to rectify the chemical application plan

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential for performance in this unit of competency but are not explicit in the performance criteria.

Skill	Description
Reading	Critically analyse and consolidate information to determine chemical control procedures and develop chemical application plan
Writing	Develop procedural material using clear and detailed language in order to convey explicit risk control information
Oral Communication	Present complex information using clear and convincing language, tone and pace appropriate when briefing personnel on chemical application plan
Navigate the world of work	Work independently or with others in making decisions to achieve organisation outcomes Contribute to roles and responsibilities of others through implementation of plans Take full responsibility for following policies, procedures and legislative requirements
Interact with others	Implement strategies for a diverse range of colleagues in order to build rapport and foster strong relationships when instructing and monitoring performance Elicit feedback and provides feedback to others in order to improve workgroup behaviours and update plans
Get the work done	Accept responsibility for planning and sequencing complex tasks and workload Monitor progress of procedures and reviews and amends them to meet demands and priorities Apply systematic and analytical decision making processes for complex and non-routine situations

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
AHCCHM405 Plan and implement a chemical use program	AHCCHM402 Plan and implement a chemical use program	Changes to Performance Criteria for clarity and added PC in Element 6. Removal of prerequisite units Updated Performance Evidence and Knowledge Evidence	Equivalent unit

Links

Companion Volumes, including Implementation Guides, are available at VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c6399549-9c62-4a5e-bf1a-524b2322cf72

Assessment Requirements for AHCCHM405 Plan and implement a chemical use program

Modification History

Release	Comments
Release 1	This version released with AHC Agriculture, Horticulture and Conservation and Land Management Training Package Version 3.0.

Performance Evidence

An individual demonstrating competency must satisfy all of the elements and performance criteria in this unit. There must be evidence that on at least one occasion the individual has demonstrated that they have planned and implemented a chemical use program, including:

sourced information and analysed its content for chemical application

assessed the need for chemical use and ensured personnel are adequately trained in chemical use according to workplace procedures

identified hazards, risks and provided controls, including personal protective equipment (PPE) for chemical application and off target impact

assessed weather conditions and environmental sensitivity of the site

documented chemical application and maintenance procedures according to workplace protocols

determined chemicals required and mixing requirements according to workplace procedures and chemical label instructions

develop a continuous improvement strategy to minimise risk

communicated chemical application plan to personnel

implemented procedures and monitored and evaluated personnel according to chemical application plan

developed a continuous improvement strategy for chemical application plan

implemented, monitored and evaluated a chemical application plan.

Knowledge Evidence

An individual must be able to demonstrate the knowledge required to perform the tasks outlined in the elements and performance criteria of this unit. This includes knowledge of:

source of information for developing plans, including:

legislation and regulations

codes of practice

chemical labels

safety data sheets (SDS)

industry requirements relating to chemical use

strategies for identifying hazard, risks and controls

risk factors, including:

human

animal health

product integrity

weather

residues and maximum residue levels

off target damage, spillage and environment

principles of transport, handling and storing chemicals

requirements for the disposal of excess chemicals, clearing spillages and equipment clean up

chemical application equipment capabilities, limitations and calibration

mixing chemicals, including:

rates

mixing order if more than one chemical

adjuvants

water quality

life cycle of a variety of pests and the target stages

implications of pest resistance to chemicals

principles and practices of chemical application strategies and equipment including, integrated pest management and animal health strategies

preparation and documentation of strategic plans and procedures

signs of pest damage and signs of beneficial organisms

operational factors to consider in a procedures, including:

transport, handling and storage

application methods, equipment and PPE

cleaning and decontamination

disposal of waste

emergency procedures including first aid

strategies for instructing personnel, and monitoring and assessing personnel performance

mandatory and workplace record keeping requirements for chemical storage, disposal, application and safety.

Assessment Conditions

Competency is to be assessed in the workplace OR simulated environment that accurately reflects performance in a real workplace setting.

Assessment of skills must take place under the following conditions:

physical conditions:

skills must be demonstrated in a workplace setting or an environment that accurately represents workplace conditions

resources, equipment and materials:

tools and equipment required to implement the chemical application program

PPE

chemicals and relevant weighing and mixing equipment

specifications:

specific workplace documents including policies and processes

manufacturers' operating instructions for chemicals, equipment and machinery

SDS

workplace instructions and job specifications

chemical information including legislation, codes of practice, chemical label instructions

relationships:

team member(s) or work crew

timeframes:

schedules and planned completion dates for a chemical application plan.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volumes, including Implementation Guides, are available at VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c6399549-9c62-4a5e-bf1a-524b2322cf72

AHCCOM301 Operate compost processing plant, machinery and equipment

Modification History

Release	TP Version	Comment
1	AHCv1.0	Initial release

Application

This unit of competency describes the skills and knowledge required to operate compost processing plant, machinery and equipment to prepare raw materials to produce compost products.

It applies to individuals who take responsibility for own work and for the quality of the work of others. They use discretion and judgement in the selection, allocation and use of available resources. All work is carried out to comply with workplace procedures.

No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Composting (COM)

Elements and Performance Criteria

Element	Performance criteria
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Organise plant, machinery and equipment operations	1.1 Review job sheet or work order to identify operating requirements 1.2 Organise equipment, materials and personnel requirements 1.3 Select, use, maintain and store personal protective equipment (PPE)
2. Prepare plant, machinery and equipment for use	2.1 Check service log to ensure service requirements have been maintained 2.2 Check communication equipment, safety devices, lighting and alarm systems for correct operation 2.3 Carry out routine pre-operational checks 2.4 Check and calibrate operational systems for correct operation 2.5 Identify and safety tag faulty plant, machinery or equipment safety 2.6 Identify and risk assess hazards associated with plant, machinery and equipment operation
3. Start and operate plant, machinery and equipment	3.1 Check operational area and inform personnel of start of operation 3.2 Operate plant, machinery and equipment in a safe and controlled manner 3.3 Monitor input materials and identify non-conformances 3.4 Monitor processing outputs and adjust plant operation to meet job specifications 3.5 Identify, rectify and report out-of-specification product or process outcomes to maintain the process within specification
4. Shut down plant, machinery and equipment	4.1 Shut down plant, machinery and equipment 4.2 Remove debris and contaminants from plant, machinery and equipment to ensure safe and efficient operation 4.3 Clean, secure and store plant, machinery and equipment 4.4 Tag or lock unsafe plant, machinery or equipment
5. Maintain records	5.1 Maintain plant, machinery and equipment operational records 5.2 Record maintenance, damage, malfunctions or irregular performance, and unsafe plant, machinery or equipment

Foundation Skills

Foundation Skills essential to performance are explicit in the performance criteria of this unit of competency.

Range of Conditions

Unit Mapping Information

This unit is equivalent to AHCCOM301A Operate compost processing plant, machinery and equipment.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c6399549-9c62-4a5e-bf1a-524b2322cf72

Assessment Requirements for AHCCOM301 Operate compost processing plant, machinery and equipment

Modification History

Release	TP Version	Comment
1	AHCv1.0	Initial release

Performance Evidence

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

determine appropriate operating methods

implement work and equipment maintenance plans

monitor input materials and report non-conformances

monitor outputs and report out-of-specification product

perform shutdown procedures and maintain records

select and use a range of compost processing plant, machinery and equipment

Knowledge Evidence

The candidate must demonstrate knowledge of:

principles and practices for operating compost processing plant

enterprise guidelines associated with operation of plant, machinery and equipment

environmental licenses, impacts and procedures identification of contaminants

legislation, regulations and codes of practice with regard to operator licensing, roads and traffic requirements

legislation, regulations and codes of practice with regard to workplace health and safety and the use and control of hazardous substances, such as fuel and recipe inputs

lock-out and tag-out procedures for plant, machinery and equipment

manufacturer specifications for servicing of plant, machinery and equipment

operating principles and operating methods for plant, machinery and equipment

potential risks and hazards associated with operation of plant, machinery and equipment

principles of weight distribution with regard to load-shifting and machinery movement

procedures for cleaning, securing and storing machinery, equipment and materials

product types and characteristics

raw material types and characteristics

workplace health and safety legislation, codes of practice and specific hazards such as hazardous substances and exposure to organic micro particles

Assessment Conditions

Assessors must satisfy current standards for RTOs.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c6399549-9c62-4a5e-bf1a-524b2322cf72

AHCCOM302 Dispatch materials and composted product

Modification History

Release	TP Version	Comment
1	AHCv1.0	Initial release

Application

This unit of competency describes the skills and knowledge required to organise and dispatch bagged and bulk compost products from a site.

It applies to individuals who take responsibility for their own work and for the quality of the work of others. They use discretion and judgement in selecting, allocating and using available resources. All work is carried out to comply with workplace procedures.

No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Composting (COM)

Elements and Performance Criteria

Element	Performance criteria
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Organise for loading and dispatch of product	1.1 Obtain and review dispatch order 1.2 Check product dispatch requirements against product and transport availability 1.3 Confirm product dispatch with contractor or driver 1.4 Organise machinery and labour for dispatch 1.5 Identify and control hazards 1.6 Fit personal protective equipment (PPE)
2. Coordinate loading of product	2.1 Provide instructions to ensure safe and efficient loading 2.2 Monitor loading site to ensure compliance with loading instructions, containment of product within designated loading area and availability of space for loading 2.3 Measure and load product into dispatch vehicle 2.4 Check load to ensure that it is covered, contained or secured 2.5 Weigh load to ensure dispatch order is met
3. Clean up loading area	3.1 Clean loader and vehicle between loads 3.2 Monitor area and equipment for cleaning and clearing
4. Document product dispatch	4.1 Record dispatch information and provide information to sales office

Foundation Skills

Foundation Skills essential to performance are explicit in the performance criteria of this unit of competency.

Range of Conditions

Unit Mapping Information

This unit is equivalent to AHCCOM302A Dispatch materials and composted product.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c6399549-9c62-4a5e-bf1a-524b2322cf72

Assessment Requirements for AHCCOM302 Dispatch materials and composted product

Modification History

Release	TP Version	Comment
1	AHCv1.0	Initial release

Performance Evidence

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

load product for dispatch

measure product quantity for dispatch

organise a loading site

organise and coordinate loading

clean up loading area

document product dispatch

Knowledge Evidence

The candidate must demonstrate knowledge of:

principles and practices of product dispatch

bulk density and moisture effects on weight and volume

customer service

measurements, including weights, volumes and bucket volumes

provisions of the Trade Practices Act in regard to weights and measurements of bulk product

types and performance characteristics of vehicles and loading equipment used in a composting enterprise

workplace health and safety requirements

Assessment Conditions

Assessors must satisfy current standards for RTOs.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c6399549-9c62-4a5e-bf1a-524b2322cf72

AHCECR307 Read and interpret maps

Modification History

Release	Comments
Release 1	This version released with AHC Agriculture, Horticulture and Conservation and Land Management Training Package Version 6.0.

Application

This unit of competency describes the skills and knowledge required to read and interpret road and topographical maps for navigation or positioning and plotting purposes.

The unit applies to individuals who work under broad direction and take responsibility for their own work. They use discretion and judgement in the selection, allocation and use of available resources and for solving problems.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Unit Sector

Ecological Restoration (ECR)

Elements and Performance Criteria

Elements	Performance Criteria
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Plan a route using a map	1.1 Select maps, equipment and navigation aids and check for accuracy, currency and operational effectiveness for intended use 1.2 Identify relevant symbols, information and navigation on map 1.3 Identify and locate current position in the field on map using geographical features 1.4 Identify and locate required destination on map 1.5 Assess and select route to destination using map data 1.6 Plan a safe route to destination 1.7 Measure and estimate distance to destination using map scale for selected route
2. Navigate using a map	2.1 Navigate and traverse a route according to plan 2.2 Orient the map or plan to surroundings and planned route 2.3 Use navigation aids to assist progress according to manufacturer instructions 2.4 Plan and navigate alternative routes to avoid inefficient route progress
3. Plot sites and locations using maps and Global Positioning System (GPS)	3.1 Identify and locate point on map using landmarks and key geographical features 3.2 Use GPS in conjunction with paper maps and charts according to workplace procedures 3.3 Adjust GPS settings to required datum and measurement units 3.4 Use GPS data to precisely record locations 3.5 Document navigation activity

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential for performance in this unit of competency but are not explicit in the performance criteria.

Skill	Description
Reading	Read and interpret symbols and features on maps to assist in navigating routes
Numeracy	Perform mathematical calculations to interpret map spatial measurements and determine navigation routes and distances

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
AHCECR307 Read and interpret maps	AHCNAR307 Read and interpret maps	Changed unit code to reflect new unit sector Minor changes to Performance Criteria for clarity Added Performance Criteria to clarify GPS use Removed reference to Core Skills for Work from Foundation Skills Updated Performance Evidence, Knowledge Evidence and Assessment Conditions	Equivalent

Links

Companion Volumes, including Implementation Guides, are available at VETNet: - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c6399549-9c62-4a5e-bf1a-524b2322cf72

Assessment Requirements for AHCECR307 Read and interpret maps

Modification History

Release	Comments
Release 1	This version released with AHC Agriculture, Horticulture and Conservation and Land Management Training Package Version 6.0.

Performance Evidence

An individual demonstrating competency must satisfy all of the elements and performance criteria in this unit.

There must be evidence that, on at least one occasion, the individual has read and interpreted maps, including:

identified, selected and checked maps and equipment suitable for the navigation activity

interpreted map data, symbols, lines and features on maps to identify locations

assessed and selected routes to a location using a map

navigated and traversed a route of at least 2km using maps and navigational aids

identified current position by comparing nearby geographic features on maps, and recorded details with datum in coordinate system

identified impediments to efficient navigation, and planned alternative routes

interpreted map scale and estimated route distances

marked location points on a map using map geographical features

transferred information between Global Positioning System (GPS) and paper maps/charts, including:

adjusted GPS settings to required datum and measurement units

used GPS data to precisely record locations

entered point data from map/chart to GPS

documented navigation activity.

Knowledge Evidence

An individual must be able to demonstrate the knowledge required to perform the tasks outlined in the elements and performance criteria of this unit. This includes knowledge of:

principles and practices of maps and map reading

types of maps and their use

symbols and representations of topographical and geographical information used on maps, including:

date of information

common scales used on maps, and their purpose

datums

geographic coordinate system

horizontal and vertical datum and production information dates

features and use of common navigational aids, including:

map distance meter (analogue and digital)

compasses and dividers

rulers and protractors

operation and functions of GPS navigation equipment

transferring geographic information between paper maps and charts, and GPS systems

advantages and disadvantages of different map and chart types, and sources of error

techniques for determining routes and estimating distances.

Assessment Conditions

Assessment of the skills in this unit of competency must take place under the following conditions:

physical conditions:

skills must be demonstrated in an outdoor setting suitable for map reading and navigational purposes or an environment that accurately represents workplace conditions

resources, equipment and materials:

maps and navigational charts

navigational aids for map reading

GPS

specifications:

manufacturer instructions for navigation aids.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volumes, including Implementation Guides, are available at VETNet: - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c6399549-9c62-4a5e-bf1a-524b2322cf72

AHCLPW410 Produce maps for land management purposes

Modification History

Release	Comments
Release 1	This version released with AHC Agriculture, Horticulture and Conservation and Land Management Training Package Version 6.0.

Application

This unit of competency describes the skills and knowledge required to access geographical information and incorporate it into maps for use in land management.

The unit applies to individuals whose job role includes preparing maps by hand or by using geographical information systems (GIS) for land management purposes, and applying specialist skills to provide solutions to technical and unpredictable problems. They work autonomously, instruct, and monitor the work of others within a team. They use discretion and judgment in the selection, allocation and use of available resources.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Unit Sector

Lands, Parks and Wildlife (LPW)

Elements and Performance Criteria

Elements	Performance Criteria
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Obtain information for a specific land management purpose	1.1 Define information required from data sets 1.2 Collect and record information from stakeholders consistent with local area management strategy 1.3 Collect temporal and spatial data 1.4 Review information for relevance and accuracy
2. Assess data availability	2.1 Ascertain availability of data sets 2.2 Establish intellectual property ownership of data and access requirements 2.3 Obtain data in accordance with industry standards, statutory requirements and enterprise policy 2.4 Develop procedures to capture data
3. Assess data quality	3.1 Assess data for integrity and suitability for task 3.2 Investigate and resolve disparities between data sets
4. Format and present data	4.1 Identify compatible formats for data 4.2 Assemble data elements according to proposed map purpose 4.3 Select data formats to meet user's requirements 4.4 Present information using suitable media 4.5 Present information according to workplace requirements and Australian Standards
5. Incorporate data onto maps	5.1 Use computer applications to manipulate data onto maps 5.2 Produce draft maps showing spatial and temporal data according to land management strategy 5.3 Review and edit maps to ensure accuracy 5.4 Develop a key to identify map elements according to purpose 5.5 Analyse map for data required in land management planning
6. Review stakeholder satisfaction	6.1 Seek feedback on suitability for purpose from stakeholders 6.2 Review and modify map to resolve concerns raised in feedback

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential for performance in this unit of competency but are not explicit in the performance criteria.

Skill	Description
Reading	Critically interpret and analyse complex data and information for integration into map of a specific design
Writing	Use technology to produce, edit and proofread maps to ensure accuracy, clarity of meaning and consistency of information
Numeracy	Extract and manipulate mathematical information from data sets to produce accurate maps for scale and distances

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
AHCLPW410 Produce maps for land management purposes	AHCLPW404 Produce maps for land management purposes	Updated Application Minor edits to Performance Criteria for clarity and brevity Updated Performance Evidence, Knowledge Evidence and Assessment Conditions	Equivalent

Links

Companion Volumes, including Implementation Guides, are available at VETNet: - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c6399549-9c62-4a5e-bf1a-524b2322cf72

Assessment Requirements for AHCLPW410 Produce maps for land management purposes

Modification History

Release	Comments
Release 1	This version released with AHC Agriculture, Horticulture and Conservation and Land Management Training Package Version 6.0.

Performance Evidence

An individual demonstrating competency must satisfy all of the elements and performance criteria in this unit.

There must be evidence that the individual has produced at least one map, for any three of the following land management purposes:

land use map

vegetation or fauna survey map

walking trail

cultural heritage site map

fishing or fishing exclusion map or chart

land or sea navigation map or chart

fire trail or fire management map

other map specified by workplace.

There must be evidence that the individual has:

sourced data sets that provide the required information, ensuring data complies with intellectual property (IP) and copyright legislation

validated data for currency and compared to ground observations

presented data according to workplace requirements

incorporated data onto a map

used computer software for drafting and editing maps and checking and managing data according to workplace standards

provided a map key and any supporting information required

reviewed and assessed maps suitability for purpose and value with stakeholders.

Knowledge Evidence

An individual must be able to demonstrate the knowledge required to perform the tasks outlined in the elements and performance criteria of this unit. This includes knowledge of:

types of mapping and mapping styles for use in land management and production systems

sources of information and data sets required for map development:

spatial data

temporal data

internally generated data

external data sets and IP and copyright

access and restrictions

equipment used for obtaining and checking mapping data, including:

cameras, scanners and drones for capturing digital images

basic survey equipment for checking direction and distances

global positioning systems (GPS)

computers for accessing satellite and other data sets

land management processes relevant to map being prepared

mapping principles and conventions, including:

layout

keys and legends

scale

media

printing and presentation styles

use of software and hardware, including:

GPS

geographic information systems (GIS)

computer-aided design (CAD)

desktop publishing

desktop mapping

multimedia and graphic animation

plotters and printers

assessing and evaluating processes for map and map design, including:

soliciting feedback from stakeholders

analysing and integrating feedback in map editing.

Assessment Conditions

Assessment of the skills in this unit of competency must take place under the following conditions:

physical conditions:

skills must be demonstrated in a land management environment or an environment that accurately represents workplace conditions

resources, equipment and materials:

digital technology with mapping and data access software

basic survey equipment for verifying mapping data

specifications:

workplace policies, procedures, processes for mapping tasks

workplace specifications for mapping requirements

specific standards for map making.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volumes, including Implementation Guides, are available at VETNet: - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c6399549-9c62-4a5e-bf1a-524b2322cf72

AHCPHT307 Prepare raw materials and compost feedstock

Modification History

Release	TP Version	Comment
1	AHCv1.0	Initial release

Application

This unit of competency describes the skills and knowledge required to prepare and mix raw materials into a suitable feedstock mixture for commercial-scale composting and compost feedstock mixtures to manufacture compost products.

It applies to individuals who take responsibility for their own work and for the quality of the work of others. They use discretion and judgement in the selection, allocation and use of available resources. All work is carried out to comply with workplace procedures.

No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Production horticulture (PHT)

Elements and Performance Criteria

Element	Performance criteria
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Organise for processing	1.1 Review job sheet to identify all processing requirements 1.2 Check machinery, equipment and materials for serviceability and safe operation 1.3 Identify and assess workplace hazards and take action to minimise risk to self and others
2. Prepare raw materials and compost the feedstock mixture	2.1 Identify, collect and check raw materials and additives for physical contamination 2.2 Confirm composting technology and methods to be used as appropriate to raw material types and enterprise product requirements 2.3 Pre-process raw materials into suitable forms for composting 2.4 Mix pre-processed raw materials into suitable feedstock mixtures for composting 2.5 Handle feedstock mixtures for composting according to technology, appropriate method and industry best practice 2.6 Assign batch numbers or codes and create batch documentation to enable tracking of batch
3. Monitor composting process	3.1 Monitor composting batch by observing and using field testing equipment 3.2 Maintain processing and operations records for process control and to track batch through the compost production cycle 3.3 Report to supervisor faults or variations observed at any stage of the process and take remedial action to maintain effective and consistent compost production
4. Conduct quality control inspection	4.1 Inspect and assess finished compost for compliance with enterprise product requirements 4.2 Report faults or variations 4.3 Reprocess non-compliant product with necessary adjustments 4.4 Confirm compliance of compost batch with product requirements 4.5 Complete batch documentation for compliant compost product 4.6 Inform sales and operational staff members that product is suitable for sale and/or preparation of value-added products
5. Clean up area	5.1 Clean loading-shifting machinery and other processing equipment 5.2 Clear away raw materials and finished compost products to designated areas and clean processing site

Foundation Skills

Foundation Skills essential to performance are explicit in the performance criteria of this unit of competency.

Range of Conditions

Unit Mapping Information

This unit is equivalent to AHCPHT307A Prepare raw materials and compost the feedstocks.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c6399549-9c62-4a5e-bf1a-524b2322cf72

Assessment Requirements for AHCPHT307 Prepare raw materials and compost feedstock

Modification History

Release	TP Version	Comment
1	AHCv1.0	Initial release

Performance Evidence

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

conduct and interpret basic field test results to confirm effective processing and define intervention required to rectify composting processes

establish and maintain appropriate compost batch documentation accurately and promptly

prepare batches for composting according to defined compost recipes

prepare raw materials for composting according to enterprise product requirements

Knowledge Evidence

The candidate must demonstrate knowledge of:

principles and practices for preparing composting raw materials

Australian composting standards

batch documentation techniques

characteristics of a range of raw materials

compost production cycle

compost quality standards

fundamental characteristics of compost quality

key process control stages critical to consistent compost production

overview of systems and technologies used in compost production

principles of commercial compost production

range and characteristics of categories of compost product

steps in pre-processing compost materials

Assessment Conditions

Assessors must satisfy current standards for RTOs.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c6399549-9c62-4a5e-bf1a-524b2322cf72

AHCPHT308 Prepare value added compost-based products

Modification History

Release	TP Version	Comment
1	AHCv1.0	Initial release

Application

This unit of competency describes the skills and knowledge required to prepare or blend compost with other materials or products to produce various value added compost-based products.

It applies to individuals who take responsibility for their own work and for the quality of the work of others. They use discretion and judgement in the selection, allocation and use of available resources. All work is carried out to comply with workplace procedures.

No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Production horticulture (PHT)

Elements and Performance Criteria

Element	Performance criteria
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Organise for value-added product preparation	1.1 Review job sheet or work order to identify product requirements 1.2 Organise equipment required for product preparation 1.3 Identify workplace hazards and environmental implications and assess and manage risk
2. Prepare value-added products	2.1 Confirm compost and product additives against job sheet 2.2 Measure and transport compost and additives to preparation area 2.3 Monitor and check compost and additives against specifications and identify and report variations or non-conformances 2.4 Blend and process compost, materials and other additives 2.5 Clean machinery and site to avoid contamination between batches
3. Conduct quality inspection and readiness for sale	3.1 Inspect and check product for compliance with job sheet and product requirements 3.2 Document product details accurately and promptly 3.3 Transport product to holding bay and confirm quantity of product 3.4 Label product according to regulatory and customer requirements 3.5 Release product for dispatch

Foundation Skills

Foundation Skills essential to performance are explicit in the performance criteria of this unit of competency.

Range of Conditions

Unit Mapping Information

This unit is equivalent to AHCPHT308A Prepare value added compost-based products.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c6399549-9c62-4a5e-bf1a-524b2322cf72

Assessment Requirements for AHCPHT308 Prepare value added compost-based products

Modification History

Release	TP Version	Comment
1	AHCv1.0	Initial release

Performance Evidence

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

identify value-added product requirements

interpret batch sheets and follow enterprise production procedures

prepare batches of value-added product according to defined batch recipes and methods

recognise value-added products and their characteristics

recognise, quantify and handle products

Knowledge Evidence

The candidate must demonstrate knowledge of:

principles and practices for preparing value added compost based products

Australian standards for products

common product contaminants

enterprise product specifications and standards

environmental license requirements, aspects and management measures associated with operation of machinery and equipment

hazards in handling materials and additives and appropriate risk control measures

identification of contaminants

legislation, regulations and codes of practice with regard to licensing, roads and traffic requirements

legislation, regulations and codes of practice with regard to workplace health and safety and use and control of hazardous substances

operating principles and methods for plant and machinery

potential risks and hazards associated with operation of machinery and equipment

procedures for cleaning, securing and storing machinery, equipment and materials

product types and characteristics

raw materials, compost and additives commonly used to manufacture value-added products

value-added product types and characteristics

Assessment Conditions

Assessors must satisfy current standards for RTOs.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c6399549-9c62-4a5e-bf1a-524b2322cf72

AHCPMG307 Apply animal trapping techniques

Modification History

Release	Comments
Release 2	This version released with AHC Agriculture, Horticulture and Conservation and Land Management Training Package Version 3.0.
Release 1	This version released with AHC Agriculture, Horticulture and Conservation and Land Management Training Package Version 1.0.

Application

This unit of competency describes the skills and knowledge required to trap and hold live animals for release, transportation or destruction. Trapped animals can be native animals, domestic animals, animals determined to be pests or feral animals.

The unit applies to individuals who work under broad direction and take responsibility for their own work. They use discretion and judgement in the selection, allocation and use of available resources.

State or territory licensing, legislative or certification requirements apply in some jurisdictions.

Pre-requisite Unit

Nil

Unit Sector

Pest Management (PMG)

Elements and Performance Criteria

Elements	Performance Criteria
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare for trapping	1.1 Identify purpose of animal capture and set objectives 1.2 Confirm the location and size of the area designated for trapping activities 1.3 Confirm target animal movement patterns, behaviour and lifecycles to determine trapping location and placement of equipment and appropriate timing of trapping activity 1.4 Identify potential non-target animals 1.5 Estimate time required to complete trapping activities 1.6 Identify and check method of transport, materials and equipment required for trapping 1.7 Select appropriate traps for target animal and the environment 1.8 Clean, maintain and prepare trapping equipment according to manufacturer specifications 1.9 Identify hazards, risks and controls for trapping and select appropriate personal protective equipment 1.10 Identify and manage environmental risks associated with trapping animals 1.11 Obtain relevant approvals, permits and permission to carry out trapping activities 1.12 Determine precautions for minimising trapping of non-target animals
2. Place and set traps	2.1 Undertake site surveillance prior to setting traps 2.2 Select and prepare site to maximise opportunity for trapping target animals and minimise the chance of trapping non-target animals 2.3 Position, set and calibrate trapping equipment and check it for operation and safety 2.4 Apply lures, decoys, baits or toxins according to workplace procedures and permits 2.5 Camouflage traps according to workplace procedures 2.6 Apply precautions to prevent trapping of non-target animals 2.7 Set traps according to legislative requirements and animal welfare codes of practice
3. Check and remove traps	3.1 Inspect traps at the required frequency 3.2 Identify trapped animals then release, humanely destroy or prepare for transport according to trapping objectives and permits 3.3 Handle captured animals humanely according to animal welfare codes of practice 3.4 Transport animals from site according to trapping objectives and animal welfare codes of practice 3.5 Observe health and safety in the workplace procedures and public safety requirements during trapping activities 3.6 Operate trap release mechanism safely and remove trap 3.7 Restore trap-site to its prior condition
4. Record data	4.1 Use global positioning system (GPS) loggers to record locations of trapped animals 4.2 Use recording instruments to record details of trapping activities according to trapping plan and workplace procedures
5. Clean and store equipment and material	5.1 Clean and store carcases for research or other purposes 5.2 Clean and store equipment and materials according to safety data sheets, workplace and biosecurity procedures 5.3 Record target and non-target kills
6. Report completion of work	6.1 Report results of trapping activities and incidents according to workplace procedures

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential for performance in this unit of competency but are not explicit in the performance criteria.

Skill	Description
Writing	Accurately record and complete organisational documentation using clear language, and terminology when reporting and maintaining animal trapping records
Numeracy	Perform basic mathematical calculations to determine and record trapping data and GPS locations
Navigate the world of work	Take responsibility for following explicit and implicit policies, procedures and legislative requirements
Get the work done	Take responsibility for planning, sequencing and prioritising tasks and workload for efficiency and effective trapping outcomes

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
AHCPMG307 Apply animal trapping techniques Release 2	AHCPMG307 Apply animal trapping techniques Release 1	Minor changes and removal of unnecessary Performance Criteria for clarity Updated Performance Evidence and Knowledge Evidence	Equivalent unit

Links

Companion Volumes, including Implementation Guides, are available at VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c6399549-9c62-4a5e-bf1a-524b2322cf72

Assessment Requirements for AHCPMG307 Apply animal trapping techniques

Modification History

Release	Comments
Release 2	This version released with AHC Agriculture, Horticulture and Conservation and Land Management Training Package Version 3.0.
Release 1	This version released with AHC Agriculture, Horticulture and Conservation and Land Management Training Package Version 1.0.

Performance Evidence

An individual demonstrating competency must satisfy all of the elements and performance criteria in this unit. There must be evidence that on at least one occasion the individual has demonstrated that they have applied animal trapping techniques, including:

determined objectives for trapping and confirmed target animal characteristics and trapping location and size

estimated trapping period and identified, selected and prepared baits, equipment, traps and transport for trapping activities

set and trapped animals humanely and released or destroyed animals according to workplace procedures and animal welfare code of practice

identified presence of target and non-target animals

identified environmental, health and safety in the workplace hazards, risks and applied controls according to workplace and environmental procedures

checked method of transport, equipment and materials for serviceability and cleaned equipment before and after trapping activities

selected, prepared and restored trapping site during trapping activities

positioned, set, calibrated and checking trapping equipment according to workplace procedures

applied lures or baits according to trapping plan

selected, used and stored baits or toxins according to workplace procedures

inspected traps in a timely manner and handled and euthanised captured animals in accordance with workplace procedures and animal welfare practices

maintained records using global positioning system data

summarised and presented trapping data and reports according to workplace procedures

cleaned and stored equipment and carcases using approved chemicals according to safety data sheets (SDS) and workplace procedures to minimise biosecurity risks.

Knowledge Evidence

An individual must be able to demonstrate the knowledge required to perform the tasks outlined in the elements and performance criteria of this unit. This includes knowledge of:

basic requirements for ensuring the welfare of animals described in the relevant Codes of Practice

purpose for trapping the animal

target animals and non-target animals

target animal's range, movement patterns and behaviour and how to apply knowledge of these to selecting trapping location and equipment

reproductive cycle of the target animal to determine appropriate timing of trapping activities

food preferences, both general and local, of target animals

capture and kill points for target animals

traps and techniques for target animals

permissions that may be required to undertake trapping

principles relating to property, stock and duty of care when trapping

precautions that need to be taken to minimise trapping of non-target animals

trap camouflage materials and techniques

trap types, setting and operating release to render them inactive

health and safety in the workplace procedures that relate to trapping animals

recording and reporting requirements

use of decoys and lures

baits or toxins types and preparation

applicable state or territory legislation on the use and storage of baits or toxins

applicable legislation on the capture and handling of animals

suitable personal protective equipment

transportation methods for captured animals.

Assessment Conditions

Assessment of skills must take place under the following conditions:

physical conditions:

skills must be demonstrated in the field or an environment that accurately represents workplace conditions

resources, equipment and materials:

live animals in the field

traps appropriate to trapping technique required

baits, lures or poisons relevant to trapping context

methods of transport relevant to trapping context

cleaning products

specifications:

workplace documents including plans, procedures, records and forms

workplace instructions or briefs

specific regulations and animal welfare codes of practice

technical information and resources applicable to pest

specific SDS

relationships:

supervisor.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

In addition, the following specific assessor requirements apply to this unit if firearms are used to destroy animals:

must possess firearms licences

appropriate experience in using firearms for pest control.

Links

Companion Volumes, including Implementation Guides, are available at VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c6399549-9c62-4a5e-bf1a-524b2322cf72

AHCPMG312 Apply poison baits for vertebrate pest control in rural and environmental landscapes

Modification History

Release	Comments
Release 1	This version released with AHC Agriculture, Horticulture and Conservation and Land Management Training Package Version 3.0.

Application

This unit of competency describes the skills and knowledge required to prepare pest animal baiting programs. This includes the safe preparation and distribution of poison baits for the control of vertebrate pest animals affecting the rural and natural environment according to legislative and regulatory requirements.

The unit applies to individuals who work under broad direction and take responsibility for their own work. They use discretion and judgement in the selection, allocation and use of available resources and for solving problems.

State or territory licensing, legislative or certification requirements apply in some jurisdictions.

Pre-requisite Unit

Nil

Unit Sector

Pest Management (PMG)

Elements and Performance Criteria

Elements	Performance Criteria
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Identify vertebrate pests' species and prepare a poison baiting program	1.1 Identify the pest animal species and abundance in target area 1.2 Assess the type, availability and mode of action of poison for control of pest animal species in target area 1.3 Identify key aspects of pest animal species ecology, habitat use and control program objectives to determine the timing and extent of baiting program 1.4 Assess public health, safety hazards, risks and regulatory restrictions for control options 1.5 Assess environmental conditions and off target risk for control options 1.6 Select appropriate control option, baiting technique, poison and delivery method appropriate for target pest species, location and landscape 1.7 Prepare baiting program to maximise pest animal control objectives according to legislative and regulatory requirements 1.8 Determine monitoring and reporting protocols to evaluate effectiveness of baiting program according to legislative and regulatory requirements
2. Obtain and confirm approvals for accessing and using poison baits	2.1 Identify necessary approvals and notification requirements for the location of the baiting program and poison use according to legislative and regulatory requirements and toxin/poison label requirements 2.2 Access and complete documentation to gain approvals for use of poisons and baits according to workplace procedures and legislative and regulatory requirements 2.3 Ensure approvals have been granted, received and filed according to workplace procedures and legislative and regulatory requirements 2.4 Notify stakeholders of intended baiting program according to workplace procedures and legislative and regulatory requirements
3. Prepare, transport and store baits	3.1 Determine the type of bait, quantity and dose rate of poison for the pest control program according to poison label and legislative and regulatory requirements 3.2 Select, ensure serviceability, fit and use personal protective equipment for baits according to chemical label and safety data sheets (SDS) 3.3 Select suitable location to prepare poison bait according to workplace procedures and legislative and regulatory requirements, codes of practice or guidelines 3.4 Prepare bait for the target species, bait substrate/material and poison according to label and legislative and regulatory requirements 3.5 Transport poisons and prepared baits according to legislative and regulatory requirements 3.6 Prepare baits for storage according to baiting program requirements, type of bait and legislative and regulatory requirements 3.7 Store the treated baits safety according to workplace procedures, legislative and regulatory requirements and poison label directions 3.8 Clean and decontaminate bait preparation and distribution equipment according to operator instructions, SDS and legislative and regulatory requirements
4. Distribute and monitor baits in target area	4.1 Monitor and assess weather conditions and forecasts to ensure effective conditions for baiting to proceed 4.2 Ensure notifications have been communicated and signage installed prior to baiting program according to legislative and regulatory requirements 4.3 Identify health and safety hazards and risks and implement controls when handling and distributing baits according to workplace procedures, poison label directions and SDS 4.4 Distribute baits in target area to maximise target pest access and minimise off target risk according to label directions and baiting program 4.5 Monitor bait uptake and control outcomes in a timely manner according to baiting program requirements, poison label directions and legislative and regulatory requirements 4.6 Clean up and dispose of baits according to poison label instructions, workplace procedures and legislative and regulatory requirements
5. Recording and reporting on outcomes of baiting program	5.1 Record and report safety and environmental incidents according to workplace procedures and legislative and regulatory requirements 5.2 Record details of poison bait application and outcomes according to workplace procedures and legislative and regulatory requirements

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential for performance in this unit of competency but are not explicit in the performance criteria.

Skill	Description
Reading	Read and interpret SDS, poison labels, operating instruction, applicable legislation and regulations and other documentation and consolidates information to determine baiting requirements
Writing	Complete regulatory applications and forms for permissions according to legislation and regulations Accurately record and complete organisational and legislative records using clear language and terminology
Numeracy	Perform mathematical calculations to determine bait size and quantity relevant to the vertebrate animal population and scale of the program
Navigate the world of work	Take responsibility for following policies, procedures and regulations Identify and implement poison label requirements
Get the work done	Take responsibility for planning, sequencing and prioritising tasks required for baiting activities

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
AHCPMG312 Apply poison baits for vertebrate pest control in rural and environmental landscapes	Not applicable	New Unit	No equivalent unit

Links

Companion Volumes, including Implementation Guides, are available at VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c6399549-9c62-4a5e-bf1a-524b2322cf72

Assessment Requirements for AHCPMG312 Apply poison baits for vertebrate pest control in rural and environmental landscapes

Modification History

Release	Comments
Release 1	This version released with AHC Agriculture, Horticulture and Conservation and Land Management Training Package Version 3.0.

Performance Evidence

An individual demonstrating competency must satisfy all of the elements and performance criteria in this unit. There must be evidence that the individual has on at least one occasion demonstrated the ability to apply poison baits for vertebrate pest animals in a rural or natural environmental landscape ensuring they have:

identified pest animal species and abundance

identified and assessed the availability, mode of action of poison and their application for control of vertebrate pest animal species

identified and selected the poison and baits required for the target pest and calculated the requirements for bait size according to poison label and regulatory requirements

determined the timing for undertaking a baiting program in consideration of target animal ecology, behaviour, location and landscape

identified the various approaches to baiting for pest animal species and selects most appropriate form of baiting for target pest animal species and environment

assessed environmental and off target hazards and risks

developed a poison baiting program and monitoring protocol suitable for pest control objectives for target vertebrate pest and location

identified and accessed legislative and regulatory forms and made application for approvals to access and implement a poison baiting program

confirmed approvals and notified stakeholders of poison baiting program

assessed health and safety in the workplace hazards, risks and implemented control procedures for applying and handling poison baits according to poison label, safety data sheets (SDS), legislative and regulatory requirements, and workplace procedures

used personal protective equipment for all poison bait activities

prepared baits for target species in a suitable location

prepared bait for storage and stored the bait safely ready for distribution according to poison label and workplace procedures

monitored and assessed weather to ensure effective baiting conditions according to workplace procedures and poison label

transported baits according to legislative requirements

installed signage and distributed baits ensuring effective target access and minimising off target risks according to baiting program

monitored bait stations in a timely manner according to poison label and baiting program

cleaned equipment, spills, and disposed of waste and baits according to workplace and environmental procedures, SDS and poison labels

maintained records and reported incidents according to workplace procedures and legislative and regulatory requirements.

Knowledge Evidence

An individual must be able to demonstrate the knowledge required to perform the tasks outlined in the elements and performance criteria of this unit. This includes knowledge of:

vertebrate pests and their impact on the rural and environmental landscape

vertebrate pesticides, toxins or poisons to control and manage pest animal species, including:

types

origin

mode of action

application

application and use of pesticides in vertebrate animal baiting program

baiting techniques for the delivery of vertebrate pesticide toxins or poisons to target species in a baiting program

regulatory conditions for the use of vertebrate pesticides in pest animal baiting programs, including:

legal implications

requirements of poisons labels

role of SDS

regulated poisons including Schedule 7

federal, state or territory guidelines and codes of practice for the preparation and use of poison baits for pest animals

types and characteristics of vertebrate pests and their impact on the human and natural environment, including:

life cycle

effect on farms and farmland

effect on natural ecosystem and landscape

effect on the urban environment

options for controlling vertebrate pests for a control program, including:

poison baiting

fumigation

habitat destruction

concussive (explosive) force

trapping

shooting

fencing

Integrated Pest Management

guard animals

aversions

bait techniques and technologies, including:

grains

meat

fruits and vegetables

bait stations

baiting trails

replacement baiting programs

canid pest ejectors

aerial baiting

legislation, regulations and licensing requirements in relation to access and use of poisons and poison baits, including:

application process for permits and licencing

roles and responsibilities of land owners, pest controllers and government agencies for using poison baits

stakeholders and required notifications including, neighbours, staff and statutory notifications

bait distribution techniques and considerations, including:

impact of weather

pest species and their habits

breeding cycle

feeding and caching (storing) behaviours

watering behaviours

predation risk to rural and environmental assets being protected

building baiting program into farm or park management activities

factors that contribute to off target risks, including:

proximity to urban and peri urban environment

domestic animal behaviours

pest animal interactions

native birds and animal activities

hazards of poisons and their application, including:

human and animal health

environmental contamination

residues in environment, plants and animals

timing for checking bait stations/sites

safety requirements when handling, treating and distributing poisonous baits, including:

procedures

personal protective equipment

signage

preparing poisonous baits, including:

bait types

sizes

preparation before and after treatment

equipment and methods of treating baits

safe handling, transport and storage of treated baits and poison concentrates

requirements for disposal of waste poison and baits, clearing spillages and equipment clean up.

Assessment Conditions

Assessment of skills must take place under the following conditions:

physical conditions:

skills must be demonstrated in a typical workplace environment or an environment that accurately represents workplace conditions

resources, equipment and materials:

poison baits

personal protective equipment

specifications:

workplace documents including work instructions and procedures for bait distribution and planning

poison labels and SDS

legislation and regulations relevant to the use of poisons and poison baits

access to weather forecasts or means to measure local weather.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volumes, including Implementation Guides, are available at VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c6399549-9c62-4a5e-bf1a-524b2322cf72

AHCPMG409 Implement a pest management plan

Modification History

Release	Comments
Release 2	This version released with AHC Agriculture, Horticulture and Conservation and Land Management Training Package Version 3.0.
Release 1	This version released with AHC Agriculture, Horticulture and Conservation and Land Management Training Package Version 1.0.

Application

This unit of competency describes the skills and knowledge required to implement pest management plans for weeds, vertebrate or invertebrate pests.

The unit applies to individuals who take responsibility for their own work and for the quality of the work of others within known parameters. They use discretion and judgment in the selection, allocation and use of available resources.

State or territory licensing, legislative or certification requirements apply in some jurisdictions.

Pre-requisite Unit

Nil

Unit Sector

Pest Management (PMG)

Elements and Performance Criteria

Elements	Performance Criteria
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Identify and allocate resources for the pest management plan	1.1 Determine operational parameters and objectives in consultation with management 1.2 Determine site operational parameters through site inspection 1.3 Consult stakeholders to provide advice and secure support on pest management activities 1.4 Identify budgetary allocations and determine the effect on resources and activities 1.5 Identify health and safety, environmental and biosecurity hazards and risks and determine controls 1.6 Select and allocate pest management activities to personnel according to planned health and safety in the workplace standards, legislation 1.7 Procure machinery, equipment, tools and materials identified in the plan according to health and safety in the workplace standards and legislation
2. Brief personnel on pest management plan activities	2.1 Inform personnel of the requirements and expectations of the pest management plan according to workplace procedures 2.2 Advise personnel of health and safety in the workplace standards and legislative and regulatory requirements to be applied when carrying out required activities
3. Implement the pest management plan	3.1 Ensure machinery, equipment, tools and materials are checked and serviceable 3.2 Ensure personal protective equipment is serviceable, fitted and used by personnel according to health and safety in the workplace procedures 3.3 Manage pest control techniques according to pest management plan 3.4 Monitor procedures and processes employed by personnel for compliance with health and safety in the workplace procedures, animal welfare and environmental guidelines 3.5 Provide feedback, advice and coaching to personnel according to workplace procedures
4. Coordinate contingency management activities	4.1 Review and reschedule activities not completed according to workplace procedures 4.2 Notify personnel and stakeholders of changes to the schedule according to workplace procedures
5. Report progress in relation to pest management plan	5.1 Review reports and records supplied by personnel and assess performance against pest management plan 5.2 Document and compile reports and records according to workplace procedures 5.3 Provide regular progress reports to stakeholders according to workplace procedures and reporting schedule

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential for performance in this unit of competency but are not explicit in the performance criteria.

Skill	Description
Reading	Critically analyse plans, reports and records and consolidate information to determine pest control actions
Writing	Document outcomes and changes to plans and generates reports using industry relevant and recognised terminology
Numeracy	Apply computational skills to identify budgetary information, determine time durations and human resource allocations
Oral Communication	Present complex information in formal situations using clear and convincing language, tone and pace appropriate when briefing personnel and conversing with management
Navigate the world of work	Work independently or with others in making decisions to achieve organisation outcomes Contribute to roles and responsibilities of others Take full responsibility for following policies, procedures and legislative requirements
Interact with others	Implement strategies for a diverse range of colleagues in order to build rapport and foster strong relationships when allocating workload Elicit feedback and provide feedback to others in order to improve workgroup behaviours and develop contingencies
Get the work done	Accept responsibility for planning and sequencing complex tasks and workload, negotiating key aspects with others taking into account capabilities, efficiencies and effectiveness Monitor progress of plans and schedules and review and change them to meet new demands and priorities Apply systematic and analytical decision-making processes for complex and non-routine situations

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
AHCPMG409 Implement a pest management plan Release 2	AHCPMG409 Implement a pest management plan Release 1	Updated to meet Standards for Training Packages Minor changes to Performance Criteria for clarity	Equivalent unit

Links

Companion Volumes, including Implementation Guides, are available at VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c6399549-9c62-4a5e-bf1a-524b2322cf72

Assessment Requirements for AHCPMG409 Implement a pest management plan

Modification History

Release	Comments
Release 2	This version released with AHC Agriculture, Horticulture and Conservation and Land Management Training Package Version 3.0.
Release 1	This version released with AHC Agriculture, Horticulture and Conservation and Land Management Training Package Version 1.0.

Performance Evidence

An individual demonstrating competency must satisfy all of the elements and performance criteria in this unit. There must be evidence that on at least one occasion the individual has demonstrated that they can implement a pest management plan, including:

determined all operational parameters and objectives and identified the budgetary allocations, health and safety in the workplace, biosecurity, human and operational resources required for the pest management plan

supervised others to meet health and safety in the workplace, legislative and regulatory requirements in their work

procured and ensured machinery, equipment tools and materials met operational and statutory requirements

communicated with stakeholders and personnel on pest management activities

supervised others to carry out pest management work according to the pest management plan and provided feedback, advice and coaching

informed and advise personnel on duties and expected standards

reviewed and rescheduled works and notified stakeholders of changed schedules

reviewed and compiled outcomes of pest management plan and prepared reports to stakeholders on progress.

Knowledge Evidence

An individual must be able to demonstrate the knowledge required to perform the tasks outlined in the elements and performance criteria of this unit. This includes knowledge of:

pest management plans their structure and implementation

factors affecting the selection of pest control methods and techniques, including:

pest biology and lifecycle

potential diseases and toxicity

principles of sustainability

herbicide resistance and the alternatives that are available

pest status in the context of location, land use, benefits and damage caused

pest management control programs and how to use them in an integrated manner, including:

key concepts of integrated pest management as a strategy

contingency management principles

risk assessment and management processes

legal responsibilities of stakeholders including landowners

local, regional, state and national pest management strategies

federal, state or territory legislation and regulations relating to pest management activities

the basic concepts and underpinning principles of the strategic approach to invasive pest management and how to manage damage caused by pests

the basic principles and importance of monitoring and evaluating the effectiveness of invasive pest management and how to plan and implement an appropriate monitoring program for a pest management plan

common causes of failure in pest management

requirements for ensuring the welfare of animals described in relevant codes of practice

relevant environmental and pesticides legislation as they apply to the workplace

developing operational parameters and objectives, timelines and milestones

reporting and recording requirements for the various stakeholders

scheduling workload and developing work plans.

Assessment Conditions

Assessment of skills must take place under the following conditions:

physical conditions:

skills must be demonstrated in a workplace setting or an environment that accurately represents workplace conditions

resources, equipment and materials:

live pest animals

tools and equipment required to implement the plan

personal protective equipment

baits and poisons

specifications:

workplace documents including policies, procedures, processes

pest management plan

manufacturers' operating instructions for specific equipment and machinery

specific safety data sheets

workplace instructions and job specifications

specific legislation/codes of practice

relationships:

clients

team member(s)/work crew

supervisors/management

timeframes:

schedules and planned completion dates for a pest management plan.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volumes, including Implementation Guides, are available at VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c6399549-9c62-4a5e-bf1a-524b2322cf72

AHCPMG413 Define the pest problem

Modification History

Release	Comments
Release 2	This version released with AHC Agriculture, Horticulture and Conservation and Land Management Training Package Version 3.0.
Release 1	This version released with AHC Agriculture, Horticulture and Conservation and Land Management Training Package Version 1.0.

Application

This unit of competency describes the skills and knowledge required to apply a strategic pest management approach to define a weed, vertebrate or invertebrate pest problem for a target area.

The unit applies to individuals who use consultation and analysis to define the pest problem. They exercise autonomy in undertaking complex work and analyse, design and communicate solutions to sometimes complex problems.

No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.

Pre-requisite Unit

Nil

Unit Sector

Pest Management (PMG)

Elements and Performance Criteria

Elements	Performance Criteria
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish the background to the target pest problem	1.1 Determine landscape and land use within target area 1.2 Consult with stakeholders to identify and record views and issues for target pest 1.3 Define desired environmental management and production outcomes 1.4 Collect and record information about management or production processes relating to pest problem 1.5 Determine non-target species populations in target area according to ecological data
2. Analyse the target pest problem in the area	2.1 Establish and document stakeholder views on the distribution of target pest within affected area 2.2 Source and analyse information to validate stakeholder views for target pest population, damage, and distribution 2.3 Identify environmental and pest biology factors which influence the target pest population and distribution 2.4 Document the target pest lifecycle, optimum times, locations and behaviours that impact program effectiveness 2.5 Identify non-target species populations and distribution 2.6 Identify hazards, risks and controls for non-target species, environment, ecology and production in target area 2.7 Identify potential ecological role of target pest
3. Determine critical control points for management of the target pest problem	3.1 Determine timing of control activities for periods of least risk to off target activities and conditions 3.2 Identify periods of significant vulnerability during target pest lifecycle 3.3 Determine appropriate time period for pest management activity
4. Define and document the impacts of the target pest	4.1 Estimate economic losses and environmental impacts of the pest presence 4.2 Conduct a cost-benefit analysis of managing pest in accordance with workplace plans 4.3 Prepare a report on outcomes of investigation for stakeholders according to workplace procedures 4.4 Assess whether the pest problem warrants the need for a pest management plan

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential for performance in this unit of competency but are not explicit in the performance criteria.

Skill	Description
Reading	Critically analyse documents and data from a variety of sources and consolidates information to determine requirements for management plans
Writing	Document outcomes of consultations and incorporates details into report Document report using industry relevant terminology, structure and format
Numeracy	Perform mathematical calculations to analyse costs and values to accurately create a cost benefit analysis
Oral Communication	Determine and confirm client views and opinion using collaborative and inclusive techniques including active listening and questioning and reading of verbal and non-verbal signals to convey and clarify information and to confirm understanding
Navigate the world of work	Work independently or with others in making decisions to achieve organisation outcomes Take full responsibility for following, procedures and legislative requirements
Get the work done	Accept responsibility for planning and sequencing complex tasks and workload, negotiating key aspects with others taking into account capabilities, efficiencies and effectiveness Apply systematic and analytical decision-making processes for complex and non-routine situations

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
AHCPMG413 Define the pest problem Release 2	AHCPMG413 Define the pest problem Release 1	Minor changes to Performance Criteria for clarity Updated Performance Evidence and Knowledge Evidence	Equivalent unit

Links

Companion Volumes, including Implementation Guides, are available at VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c6399549-9c62-4a5e-bf1a-524b2322cf72

Assessment Requirements for AHCPMG413 Define the pest problem

Modification History

Release	Comments
Release 2	This version released with AHC Agriculture, Horticulture and Conservation and Land Management Training Package Version 3.0.
Release 1	This version released with AHC Agriculture, Horticulture and Conservation and Land Management Training Package Version 1.0.

Performance Evidence

An individual demonstrating competency must satisfy all of the elements and performance criteria in this unit. There must be evidence that on at least one occasion the individual has demonstrated that they have produced a written report that details the pest problem in a target area, including:

identified and consulted with stakeholders

collected information on pest impact and defined the pest problem in consultation with stakeholders

determined the target pest population and distribution and factors impacting population and distribution

determined non-target species populations and distribution in area

accessed and analysed information to validate pest impact

identified appropriate times for pest control activities and identified and documented pests' characteristics that impact on program effectiveness

conducted a cost-benefit analysis for managing target pest

prepared a report and assessed the viability for a pest management plan for pest population

identified environmental impact of pest presence and pest management activity.

Knowledge Evidence

An individual must be able to demonstrate the knowledge required to perform the tasks outlined in the elements and performance criteria of this unit. This includes knowledge of:

impact of pests on environment, land use, land management and production processes

behaviour of target pests, particularly those behaviours that impact pest susceptibility to being effectively managed

animal welfare and related codes of practice and workplace procedures

pest biology and lifecycles of target pests

principles that underpin the strategic approach to managing pests

land management and production processes of targeted area

ecology of targeted area

performance criteria for measuring land management and production outcomes

techniques used to validate the target pest population and distribution data supplied by stakeholders and sources of relevant data

measuring or estimating economic implication and environmental impacts of pests

potential ecological role some pests provide

potential disease or toxicity risks

relevant parts of local, regional, state or territory and national pest management strategies

factors that influence pest population and distribution

periods of vulnerability in the lifecycle of pests

critical control points for management of pest problem

range of pests, non-target species, plant pests and diseases.

Assessment Conditions

Assessment of skills must take place under the following conditions:

physical conditions:

skills must be demonstrated in a workplace setting or an environment that accurately represents workplace conditions

resources, equipment and materials:

site with pests to evaluate

technology and resources for documenting reports and cost benefit analysis

specifications:

workplace documents including policies, procedures, processes

research materials and data for pests

workplace instructions and job specifications

specific legislation and codes of practice.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volumes, including Implementation Guides, are available at VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c6399549-9c62-4a5e-bf1a-524b2322cf72

AHCSAW302 Implement erosion and sediment control measures

Modification History

Release	TP Version	Comment
1	AHCv1.0	Initial release

Application

This unit of competency describes the skills and knowledge required to construct, install and maintain a range of measures specified on erosion and sediment control plans.

This unit applies to individuals who work under broad direction and take responsibility for their own work including limited responsibility for the work of others.

No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.

Pre-requisite Unit

Nil.

Unit Sector

Soil and Water Conservation (SAW)

Elements and Performance Criteria

Element	Performance criteria
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare for implementation and construction	1.1 Confirm that erosion and sediment control plan and schedule of works match site conditions 1.2 Identify survey pegs and site indicators on site 1.3 Match equipment and tools to program works and terrain on site 1.4 Verify work readiness of selected equipment and tools 1.5 Assess and minimise risks to others and the environment 1.6 Select and use appropriate personal protective equipment 1.7 Select materials to complete proposed works in line with construction schedule
2. Carry out implementation and construction	2.1 Plan work sequence 2.2 Construct earthworks 2.3 Install erosion and sediment control products and materials
3. Carry out repairs and maintenance procedures	3.1 Monitor site, identify issues and carry out repairs as necessary 3.2 Complete maintenance procedures as required 3.4 Clean and store machinery, tools and equipment 3.5 Complete work records

Foundation Skills

Foundation Skills essential to performance are explicit in the performance criteria of this unit of competency.

Range of Conditions

Unit Mapping Information

This unit is equivalent to AHCSAW302A Implement erosion and sediment control measures

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c6399549-9c62-4a5e-bf1a-524b2322cf72

Assessment Requirements for AHCSAW302 Implement erosion and sediment control measures

Modification History

Release	TP Version	Comment
1	AHCv1.0	Initial release

Performance Evidence

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

construct, install and maintain a range of erosion and sediment control measures

identify hazards and implement safe work procedures

prepare for implementation and construction

read and follow plans to carry out implementation and construction

identify survey pegs and site indicators on site and on the plans

carry out repairs and maintenance procedures to enterprise standards

select equipment and materials appropriate for the task

operate equipment and machinery according to safe work practices and manufacturer instructions

clean and store equipment, machinery and tools according to organisational requirements

Knowledge Evidence

The candidate must demonstrate knowledge of:

materials cartage pollution control

sequence of working and timing/duration

work health and safety issues relating to the equipment and the site

equipment used

materials suitable for constructing erosion and sediment control measures and where to source them on site

limitations of structures including timing of maintenance, structure life cycle, specifications and standards

Assessment Conditions

Assessors must satisfy current standards for RTOs.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=c6399549-9c62-4a5e-bf1a-524b2322cf72

AVIY3075 Control remote pilot aircraft systems in normal flight

Modification History

Release 1. This is the first release of this qualification in the TLI Transport and Logistics Training Package.

Application

This unit involves the skills and knowledge required to control remote pilot aircraft systems (RPAS) in normal flight, in compliance with relevant regulatory requirements of the Civil Aviation Safety Authority and national operating standards. It includes climbing the RPAS, maintaining straight and level flight and turning the RPAS in flight. It also includes controlling RPAS speed in flight, descending the RPAS, performing RPAS landing approaches, and complying with airspace requirements. This unit addresses aviation technical skill requirements (physical, mental and task-management abilities) related to aircraft operational duties of flight crew and ground personnel, and contributes to safe and effective performance in complex aviation operational environments. Operations are conducted as part of recreational, commercial and military aircraft activities across a variety of operational contexts within the Australian aviation industry. Work is performed independently or under limited supervision within a single-pilot or multi-crew RPAS environment. Licensing, legislative, regulatory or certification requirements are applicable to this unit. Use for Defence Aviation is to be in accordance with relevant Defence Orders, Instructions, Publications and Regulations.

Pre-requisite Unit

Not applicable.

Competency Field

Y – Aircraft Operation and Traffic Management

Unit Sector

Not applicable.

Elements and Performance Criteria

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1	Climb RPAS	1.1	Clarity of flight path is observed and risks are mitigated in accordance with workplace procedures
1.2	RPAS climb checks are completed in accordance with workplace policies and procedures
1.3	Adjustments are made to attitude and power to achieve an increase of altitude at shallow, normal and steep rates and cruise conditions of flight, during straight and turning manoeuvres as required
1.4	RPAS is maintained in trim condition as required
1.5	RPAS is levelled off at or below 400 feet above ground level (AGL)
1.6	Situational awareness, lookout and air traffic separation are maintained in accordance with workplace procedures and regulatory requirements
2	Maintain straight and level flight	2.1	Power, altitude and configuration are set to achieve straight and level flight as required
2.2	RPAS is maintained in trim condition as required
2.3	Visible signs or electronic indications of height change are identified and responded to appropriately
2.4	Visible signs or electronic indications of heading change are identified and responded to appropriately
2.5	Clarity of flight path is observed and risks are mitigated in accordance with workplace procedures
2.6	Situational awareness, lookout and air traffic separation are maintained in accordance with workplace procedures and regulatory requirements
3	Turn RPAS in flight	3.1	RPAS operating limits are maintained during turns in accordance with workplace procedures and manufacturer instructions
3.2	Situational awareness, lookout and air traffic separation are maintained during turns
3.3	Potential hazards are identified and controlled during turns
4	Control RPAS speed in flight	4.1	Height awareness is maintained during slow speed flight
4.2	Recovery to cruise speed is achieved while maintaining height during flight
5	Descend RPAS	5.1	Adjustments are made to altitude and power to achieve a decrease of altitude at shallow, normal and steep rates as required
5.2	RPAS is maintained in trim condition as required
5.3	RPAS is levelled from a descent position at a nominated altitude in accordance with workplace policies and procedures, and manufacturer instructions
5.4	Clarity of flight path is observed during RPAS descent and risks are mitigated in accordance with workplace procedures
5.5	RPAS operating limits are controlled during descent in accordance with workplace procedures and manufacturer instructions
5.6	Descent checks are completed in accordance with workplace procedures and regulatory requirements
5.7	Situational awareness, lookout and air traffic separation are maintained in accordance with regulatory requirements and workplace procedures
6	Perform RPAS landing approaches	6.1	Approaches are conducted in accordance with operations manual procedures appropriate to the RPAS type, with allowance for wind velocity
6.2	All mandated checklists are completed and communications procedures are followed
6.3	Traffic conflict or adverse flight conditions are recognised and a go-around/position–hold is performed from any position in the approach and landing pattern
6.4	Radio listening watch is maintained in accordance with established procedures and regulatory requirements
6.5	RPAS is configured for landing in accordance with workplace procedures and manufacturer instructions
7	Comply with airspace requirements	7.1	Compliance is maintained at all times with air traffic requirements and controlled or restricted airspace conditions or limitations
7.2	Safe progress of flight is ensured at all times
7.3	Awareness of RPAS position is maintained at all times
7.4	Radio listening watch is maintained in accordance with established procedures and regulatory requirements
7.5	Weather conditions are monitored and responded to appropriately accordance with regulatory requirements, and workplace policies and procedures

Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Range of Conditions

Range is restricted to essential operating conditions and any other variables essential to the work environment.
Procedures for maintaining airspace compliance requirements must include:	determining geographical limits of flight area on a chart or electronic display identifying prominent geographical features using a chart determining position of controlled airspace using a chart and geographical features identifying restricted areas using a chart and geographical features

Unit Mapping Information

This unit replaces and is equivalent to AVIY3075A Control remote pilot aircraft (RPA) in normal flight.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=4725260a-0af3-4daf-912b-ef1c2f3e5816

Assessment Requirements for AVIY3075 Control remote pilot aircraft systems in normal flight

Modification History

Release 1. This is the first release of this qualification in the TLI Transport and Logistics Training Package.

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions on at least one occasion and include:
adapting to differences in equipment and operating environment in accordance with standard operating procedures applying precautions and required action to minimise, control or eliminate identified hazards applying relevant legislation and workplace procedures applying the techniques of straight and level, climbing and descending flight communicating effectively with others when controlling the remote pilot aircraft systems (RPAS) in normal flight, including using a radio identifying and correctly using relevant equipment implementing contingency plans implementing work health and safety (WHS)/occupational health and safety (OHS) procedures and relevant regulations interpreting and following operational instructions and prioritising work maintaining compliance with regulatory requirements maintaining separation between air traffic modifying activities depending on workplace contingencies, situations and environments monitoring and anticipating operational problems and hazards and taking appropriate action monitoring work activities in terms of planned schedule operating electronic communications equipment to required protocol performing various functions simultaneously as required reading, interpreting and following relevant regulations, instructions, procedures, information and signs remaining within a designated area while complying with airspace and air traffic requirements reporting and/or rectifying identified problems promptly, in accordance with regulatory requirements and workplace responding appropriately to cultural differences selecting and using required personal protective equipment conforming to industry and WHS/OHS standards using instruments to monitor RPAS performance working collaboratively with others when controlling the RPAS in normal flight, including when using a radio working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions and include knowledge of:
aeronautical decision-making processes effect of angle of bank and load factor on stall speeds as applicable effect of wind on RPAS flight path effective communications error management, including error types, causes and consequences fatigue risk management functions and effects of all RPAS controls go-around/position hold procedures human performance and its limitations, including the senses, memory and situational awareness in a Defence context, relevant Defence Orders and Instructions post launch checks pre-recovery checks principles of aerodynamics procedures for setting power in engines relevant sections of Civil Aviation Regulations and Orders RPAS circuit patterns and procedures stress, workload and time pressure management use of autopilot/flight director functions use of instruments to monitor RPAS performance use of navigation sensors and equipment use of trim controls WHS/OHS and environmental procedures and regulations.

Assessment Conditions

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment. As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment. Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate. Assessment must occur in workplace operational situations. Where this is not appropriate, assessment must occur in simulated workplace operational situations that reflect workplace conditions. Resources for assessment must include access to: a range of relevant exercises, case studies and/or simulations acceptable means of simulation assessment applicable documentation including workplace procedures, regulations, codes of practice and operation manuals relevant materials, tools, equipment and personal protective equipment currently used in industry.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=4725260a-0af3-4daf-912b-ef1c2f3e5816

BSBAUD411 Participate in quality audits

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to prepare for and participate in quality audits as a member of a quality audit team. The types of audits may include internal or external systems audits, process audits or product/service audits. The process includes reviewing designated documentation; identifying and developing checklists and audit related documentation; preparing audit plans and evaluating information; and reporting findings to the lead auditor.

The unit applies to individuals with a broad knowledge of the quality auditing environment, who gather, analyse and evaluate information from a variety of sources and provide objective audit findings, to be included as part of the audit report.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Technical Skills – Audit and Compliance

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Review own role and documentation	1.1 Review own role and responsibilities within quality audit team 1.2 Review previous quality audits and determine impact on conduct of current audit, where required 1.3 Source required organisational documentation from lead auditor, and check the adequacy of the documentation 1.4 Review documents, and determine and request further documentation required 1.5 Identify and resolve documentation issues with lead auditor and relevant stakeholders, within scope of own role 1.6 Identify aspects of the audit that require the use of specialists and refer to lead auditor
2. Participate in audit preparation	2.1 Access or prepare checklists, tools and audit related documentation 2.2 Confirm schedule and required resources with lead auditor 2.3 Prepare for possible issues and outline mitigation strategies 2.4 Confirm that preparation activities and documentation align with the audit plan with required personnel 2.5 Determine appropriate methods and techniques in consultation with auditing team 2.6 Create entry and exit meeting agendas according to organisational templates, and present to required audit team member, where required 2.7 Participate in entry meeting
3. Gather and analyse information	3.1 Access a range of sources of information relevant to task 3.2 Collect, and make an initial assessment of, documentation 3.3 Communicate with relevant parties in relation to documentation 3.4 Analyse patterns, trends, interrelationships and areas of risk, and communicate to team according to own role and responsibilities
4. Evaluate information	4.1 Evaluate information against prescribed benchmarks 4.2 Form an objective decision regarding the level of compliance found 4.3 Check decision is formed from and supported by available information
5. Report findings	5.1 Formulate findings and prepare recommendations on corrective actions if discrepancies or noncompliances are detected 5.2 Examine results and findings against audit objectives and present to lead auditor 5.3 Report recommendations for improvements to lead auditor according to agreed documentation
6. Participate in exit meeting process	6.1 Prepare for exit meeting using exit meeting agenda 6.2 Confirm context and consequences of audit are explained, and followup is discussed

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Reading	Identifies and interprets information from organisational documentation and workplace procedures
Writing	Records or amends information and conveys details Produces reports matching style of writing to purpose and audience
Oral Communication	Participates in spoken exchanges using structure and language to suit the audience Listens for required information and asks clarifying questions
Teamwork	Collaborates and cooperates with others to achieve joint outcomes Selects and uses appropriate conventions and protocols when communicating with team members and other people in a range of work contexts
Self-management	Organises, plans and prioritises workload with some sense of what can be achieved in a timeframe
Problem solving	Recognises and addresses some problems within own scope, recognising when to seek the expertise of others
Technology	Uses digital tools and systems to report audit findings

Unit Mapping Information

Supersedes and is equivalent to BSBAUD402 Participate in a quality audit.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBAUD411 Participate in quality audits

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

participate in a quality audit as a member of a quality audit team on at least two occasions.

In the course of the above, the candidate must:

source and review documentation

develop audit plan using tools and strategies

use predetermined reference criteria to evaluate findings and formulate well-founded objective decisions

contribute to preparation of a corrective action report

use terminology relating to auditing in written and oral communications.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

auditing benchmarks

auditing methods and techniques

current audit practices

current industry products and services that support the auditing process

key components of an audit plan

patterns, trends, interrelationships and areas of risk in an organisational quality system

key features of technology required for quality auditing participation and reporting.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

workplace documentation including previous quality audit reports, checklists, risk management plans and audit plans.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBAUD412 Work within compliance frameworks

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to identify statutory, legislative and regulatory requirements and relate them to individual work practices to ensure ongoing adherence to the compliance framework.

The unit applies to individuals who carry out work in accordance with the compliance framework applying to a particular job role, occupation or profession.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit Sector

Technical Skills – Audit and Compliance

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Identify compliance requirements	1.1 Identify and document statutory, legislative and regulatory requirements relevant to job role and industry 1.2 Identify and document organisational and industry requirements
2. Interpret compliance requirements	2.1 Map compliance requirements against position description and work practices 2.2 Discuss ethical considerations with relevant stakeholders
3. Manage personal compliance	3.1 Consult with relevant stakeholders and identify procedures to be applied, applicable to work environment and own job role 3.2 Evaluate own actions in the context of compliance requirements 3.3 Record own compliance action according to organisational policies and procedures
4. Review own compliance	4.1 Seek feedback on personal compliance from relevant personnel 4.2 Access and analyse documentation relating to changes in compliance requirements 4.3 Discuss feedback and documentation with relevant personnel and check own ongoing compliance 4.4 Identify required changes to own compliance practice

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Reading	Identifies and analyses statutory, legislative and regulatory requirements to determine key information, specific requirements and responsibilities
Writing	Collates and compiles information gathered from multiple sources in required format for using technical and enterprise specific language
Oral Communication	Discusses compliance using structure and language to suit the audience Uses listening and questioning techniques to confirm understanding of compliance requirements
Self-management	Takes personal responsibility for following explicit and implicit policies, procedures and legislative requirements

Unit Mapping Information

Supersedes and is equivalent to BSBCOM406 Conduct work within a compliance framework.

Supersedes but is not equivalent to:

BSBCOM401 Organise and monitor the operation of compliance management system

BSBCOM402 Implement processes for the management of a breach in compliance requirements

BSBCOM403 Provide education and training on compliance requirements and systems

BSBCOM404 Promote and liaise on compliance requirements, systems and related issues

BSBCOM405 Promote compliance with legislation

BSBEDU301 Assist with monitoring compliance in international education services.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBAUD412 Work within compliance frameworks

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

on at least two occasions, interpret and apply personal compliance requirements for job role and industry.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

legislation, regulations and codes of conduct relevant to job role, occupation and profession

sources of information to ensure currency with changes in compliance requirements

organisational policies and procedures relevant to compliance framework in relevant industry

individual work requirements and practices

methods to map compliance requirements.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

legislation, regulations and codes of conduct relevant to job role, occupation and profession

position descriptions

organisation policies and procedures relevant to performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBAUD511 Initiate quality audits

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to initiate and organise quality audits. It covers assessing the scope and objectives of quality audits; communicating with the auditees and developing and submitting a quality audit plans.

The unit applies to individuals who have an established knowledge base in quality auditing, and who are proficient in using a range of quality auditing and managerial techniques to initiate quality audits. Individuals may also supervise and monitor the processes and outcomes of others working in a quality audit team.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Technical Skills – Audit and Compliance

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Assess quality audit scope and objectives	1.1 Identify standards that impact on the environment in which audit operates 1.2 Determine and agree on audit objectives and scope with auditee and other required stakeholders 1.3 Identify risks within scope of quality audit
2. Communicate with auditee	2.1 Consult with auditee and determine relevant information 2.2 Prepare audit notifications according to organisational protocols 2.3 Confirm proposed audit methods and techniques to be applied with auditee 2.4 Outline audit processes and establish sequence of audit activities, and the role of the audit team and auditee
3. Prepare resources for quality audit	3.1 Identify resources required to perform the quality audit 3.2 Select audit team members on the basis of relevant expertise 3.3 Identify resources required with auditee
4. Develop and submit quality audit plan	4.1 Develop quality audit plan according to established scope and objectives 4.2 Assign roles and responsibilities to audit team members 4.3 Assign timing, schedules and responsibilities for implementation of the audit plan 4.4 Document and submit audit plan to auditee for approval, where required
5. Prepare audit team	5.1 Inform audit team members of their responsibilities, audit objectives and scope 5.2 Communicate audit plan and schedules to all audit team members 5.3 Discuss and clarify audit methods and techniques with audit team members
6. Review auditee documentation	6.1 Determine auditee’s previous quality audits as relevant and establish impact on the conduct of the current audit 6.2 Source organisational documentation from auditee, and check adequacy of documentation provided 6.3 Review documents, and determine and source any further documentation required
7. Prepare audit documentation	7.1 Develop checklist according to audit scope and objectives 7.2 Create entry and exit meeting agendas according to organisational templates

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Reading	Interprets and analyses information from organisational documentation
Writing	Develops a range of documents using structure, tone and vocabulary appropriate to audience, context and purpose Records and amends information and conveys details in accordance with audit objectives
Oral Communication	Participates in spoken exchanges using structure and language to suit the audience Uses questioning and listening techniques to clarify requirements
Numeracy	Uses mathematical calculations for project scheduling
Planning and organising	Monitors adherence to organisational policies and relevant standards
Teamwork	Collaborates with others to negotiate acceptable outcomes, playing an active role in facilitating effective group interaction
Problem solving	Identifies and addresses complex problems within own scope, recognising when to seek the expertise of others
Self-management	Organises, plans and sequences own workload and schedules work activities of others
Technology	Uses digital tools and systems to assist in initiating quality audits

Unit Mapping Information

Supersedes and is equivalent to BSBAUD501 Initiate a quality audit.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBAUD511 Initiate quality audits

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

produce documented audit plans for auditees on at least two different occasions, including:

scope and objectives of the audit

proposed audit methods and techniques to be used

required resources and audit plan

allocation of individual audit team member responsibilities.

In the course of the above, the candidate must:

use terminology relating to quality auditing in communications.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

auditing codes of practice and ethics

auditing methods and techniques, including audit plans and value adding activities

requirements of auditing regulations and standards

current audit practices

quality auditing principles, techniques and systems

requirements of organisational and audit style manual protocols for written communications

key features of technology required for quality auditing activities described in performance evidence.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

workplace documentation including previous quality audit reports, checklists, risk management plans and audit plans.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBAUD512 Lead quality audits

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to lead audit teams as they conduct quality audits. It covers conducting entry and exit meetings; identifying and gathering relevant information; managing audit team resources; and providing feedback to audit team members on their performance.

The unit applies to individuals who have a well-established knowledge of quality auditing and who are proficient in using a range of quality auditing and managerial techniques to supervise quality audit teams.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Technical Skills – Audit and Compliance

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Lead entry meeting	1.1 Confirm agenda is prepared for entry meeting 1.2 Review and confirm proposed audit plan with relevant stakeholders in entry meeting 1.3 Make changes to audit plan, as required
2. Identify and gather evidence	2.1 Identify sources of information according to audit plan 2.2 Interview relevant stakeholders 2.3 Gather information and documentation
3. Manage audit team resources	3.1 Supervise activities of audit team members 3.2 Reassign team members, as required 3.3 Instigate contingency actions, as required
4. Lead exit meeting	4.1 Review, assess, and reach agreement on audit team findings according to audit plan 4.2 Prepare for exit meeting 4.3 Examine results and findings against audit objectives and present to relevant stakeholders 4.4 Confirm reporting arrangements for the quality audit with the auditee 4.5 Explain context and consequences of audit and discuss followup 4.6 Review and submit final audit report according to audit plan
5. Lead team members in performance improvement	5.1 Provide feedback on performance to audit team 5.2 Encourage and support audit team to review their own work 5.3 Provide and document advice for individual improvement

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Reading	Interprets and analyses information from audit scoping materials
Writing	Develops a range of documents using relevant structure, tone and vocabulary appropriate to audience, context and purpose Records and amends information and conveys details in accordance with audit objectives
Oral Communication	Participates in spoken exchanges using clear language, tone and pace Uses questioning and listening techniques to clarify requirements
Numeracy	Uses mathematical calculations to analyse and arrange numeric information
Teamwork	Selects the appropriate form, channel and mode of communication for a specific purpose relevant to team communication requirements Recognises the importance of rapport in establishing and building effective working relationships Collaborates with others to negotiate acceptable outcomes, playing an active role in directing and facilitating effective group interaction
Initiative and enterprise	Makes a range of critical and non-critical decisions in relatively complex situations, taking a range of factors into account
Self-management	Organises, plans and sequences own workload and schedules work activities of others
Problem solving	Responds to problems requiring immediate attention, drawing on past experiences to devise solutions
Technology	Uses digital tools and systems to assist in leading a quality audit team

Unit Mapping Information

Supersedes and is equivalent to BSBAUD503 Lead a quality audit.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBAUD512 Lead quality audits

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

lead a quality audit team on at least two occasions, including:

leading entry and exit meetings

identifying all objectives, schedules and relevant information and confirming they have been included in the audit plan

managing the information gathering process by team members, and analysing, synthesising and reporting of the findings

assisting team members to continuously improve their performance.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

quality auditing principles, methods and techniques

requirements of auditing standards

key features of technology required for quality auditing activities for leading a quality audit team

strategies to develop performance improvement in audit team members.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

workplace documentation including previous quality audit reports

checklists

risk management and audit plans.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBAUD513 Report on quality audits

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to report on the outcomes of quality audits and take appropriate follow up actions. It covers compiling audit results, preparing reports for relevant stakeholders, and negotiating follow up actions with relevant stakeholders.

The unit applies to individuals who have an established knowledge of quality auditing and are proficient in using a range of quality auditing techniques. It addresses the function performed by either an auditor having sole responsibility for the audit or an auditor required to report on quality audits as part of a quality audit team.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Technical Skills – Audit and Compliance

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare to report audit results	1.1 Compile audit results 1.2 Analyse compiled audit results against agreed audit plan and identify non-compliances 1.3 Consult with team members, if required
2. Prepare final audit report	2.1 Produce draft audit report according to audit plan 2.2 Provide draft report to relevant stakeholders and seek feedback 2.3 Finalise audit report, integrating stakeholder feedback, as required 2.4 Present final audit report to auditee and other relevant stakeholders
3. Agree on follow up process with auditee	3.1 Determine timeframes for any corrective action required to deal with nonconformance, in consultation relevant stakeholders, including the auditee 3.2 Confirm corrective action follow-up procedures are agreed with relevant stakeholders

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Reading	Interprets and analyses information from a complex range of organisational documentation
Writing	Develops a variety of complex documents using relevant structure, tone and vocabulary appropriate to audience, context and purpose
Oral Communication	Participates in spoken exchanges using clear language, tone and pace Uses questioning and listening techniques to clarify understanding
Numeracy	Collects, represents, summarises and interprets a range of statistical data
Self-management	Monitors adherence to organisational policy/ies and procedure/s Organises, plans and sequences own workload according to timelines and organisational requirements Analyses outcomes of decisions to identify opportunities for improvement
Teamwork	Collaborates with others to negotiate joint outcomes, playing an active role in facilitating team understanding
Problem solving	Recognises a range of familiar problems, their symptoms and causes, actively looking for suitable corrective actions
Initiative and enterprise	Makes a range of decisions in complex situations, taking a range of factors into account
Technology	Uses digital tools and systems to develop reports in an effective way

Unit Mapping Information

Supersedes and is equivalent to BSBAUD504 Report on a quality audit.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBAUD513 Report on quality audits

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

interpret audit results and produce a detailed audit report containing detailed analysis according to specified organisational requirements on at least two different occasions.

In the course of the above, the candidate must:

negotiate followup actions with relevant stakeholders

use terminology relating to quality auditing.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

quality auditing principles, methods and techniques

requirements of auditing regulations

key features of technology required for producing quality auditing results and reports according to organisational requirements

presentation of corrective action requirements.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

workplace documentation including quality audit reports, checklists, and audit plans

technology required for quality auditing reporting.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBCMM211 Apply communication skills

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to apply basic communication skills in the workplace, including identifying, gathering and conveying information along with completing assigned written information.

The unit applies to individuals working under direct supervision, who are developing basic skills and knowledge of workplace communication in preparation for working in a broad range of settings.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Social Competence – Verbal Communication

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Identify communication requirements	1.1 Identify work task 1.2 Identify communication channels in the organisation 1.3 Identify relevant stakeholders 1.4 Seek advice from supervisor on communication methods
2. Communicate using verbal and non-verbal communication skills	2.1 Plan verbal communication 2.2 Use verbal communication to communicate with stakeholders 2.3 Use nonverbal behaviour to communicate with stakeholders 2.4 Seek and respond to feedback on communication
3. Draft written communications	3.1 Identify formats for written information according to organisational policies and procedures 3.2 Draft written information and submit to supervisor for approval 3.3 Seek and respond to feedback on written communication

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

SKILL	DESCRIPTION
Learning	Develops skills required to carry out own role by seeking and acting on feedback
Reading	Reviews textual information to identify communication requirements and organisational procedures
Writing	Drafts simple texts using appropriate grammar, spelling and punctuation in accordance with organisational standards Proofreads own texts for accuracy and compliance with organisational requirements
Teamwork	Seeks to cooperate with others to achieve results in immediate work context
Self-management	Follows clearly defined instructions, seeking assistance when necessary Follows organisational policies and procedures and practices relevant to own role
Technology	Uses digital tools to complete tasks
Initiative and enterprise	Asks questions and listens to gain information and confirm understanding

Unit Mapping Information

No equivalent unit. Supersedes but is not equivalent to:

BSBCMM101 Apply basic communication skills

BSBCMM201 Communicate in the workplace.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBCMM211 Apply communication skills

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

use verbal and non-verbal skills to seek and convey information in face-to-face situations on at least three occasions

draft written documents and confirm that the documents meet organisational requirements on at least three occasions.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

organisational policies and procedures related to workplace communication

communication styles

questioning, listening and speaking skills

standards of written information applicable to own role

presentation styles, format and detail relevant to own role.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

workplace policies and procedures relating to communication.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBCMM411 Make presentations

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit covers the skills and knowledge required to prepare, deliver and review presentations for target audiences.

This unit applies to individuals who may be expected to make presentations for a range of purposes, such as marketing, training and promotions. They contribute well developed communication skills in presenting a range of concepts and ideas.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Social Competence – Verbal Communication

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare presentation	1.1 Plan presentation approach and intended outcomes 1.2 Identify target audience, location and resources requirements 1.3 Select presentation strategies, format and delivery methods according to presentation requirements 1.4 Select techniques to evaluate presentation effectiveness
2. Deliver presentation	2.1 Summarise key concepts and ideas and present to target audience 2.2 Provide opportunity for audience to seek clarification on presentation information 2.3 Confirm target audience understand key concepts and ideas, and that identified presentation objectives have been achieved
3. Review presentation	3.1 Evaluate effectiveness of the presentation 3.2 Seek and discuss feedback and any reactions to the presentation from participants and relevant stakeholders 3.3 Make changes to presentation based on feedback received

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

SKILL	DESCRIPTION
Reading	Reviews and analyses documents to identify information relevant to a specific presentation
Writing	Develops material to convey ideas and information to target audience in an engaging way
Oral Communication	Presents information using words and non-verbal features appropriate to the audience and context Uses listening and questioning techniques to gather information required to develop and modify presentations
Problem solving	Interprets audience reactions and changes words and non-verbal features accordingly
Planning and organising	Demonstrates sophisticated control over oral, visual and written formats, drawing on a range of communication practices to achieve goals
Initiative and enterprise	Selects and uses appropriate conventions and protocols to encourage interaction and to present information Recognises the need to alter personal communication style in response to the needs and expectations of others
Self-management	Takes responsibility for planning, sequencing and prioritising tasks and own workload to achieve outcomes
Technology	Uses the main features and functions of digital tools to complete work tasks

Unit Mapping Information

Supersedes and is equivalent to BSBCMM401 Make a presentation.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBCMM411 Make presentations

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

prepare and deliver at least two different presentations.

In the course of the above, the candidate must:

use aids and materials to support the presentation

select and implement methods to review the effectiveness of presentation and document suggested improvements.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

information collection methods that support review and feedback of presentations

organisational and legislative obligations and requirements relevant to presentations

structure of presentations according to intended outcomes

principles of effective communication including:

persuasive communication techniques

verbal and non-verbal communication

presentation methods

different aids, materials and techniques that can be used for presentations.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

equipment, materials and business software packages for making a presentation.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBCOM405 Promote compliance with legislation

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to promote compliance with domestic and international legislation, both by self and others in the workplace.

It applies to individuals with a broad knowledge of international trade who determine compliance strategies and model and encourage compliance by implementing these strategies.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit Sector

Regulation, Licensing and Risk – Compliance

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1 Determine compliance strategies	1.1 Access current information about the range of domestic and international legislation relating to own work 1.2 Clarify compliance requirements to confirm understanding and ensure consistency of interpretation and application 1.3 Obtain advice to assist in applying relevant legislation to own work and identifying compliance requirements 1.4 Access organisation’s procedures and practices to facilitate compliance with relevant legislation 1.5 Assess interface with other organisations
2 Model and encourage compliance with legislative requirements	2.1 Apply organisation’s procedures and practices to own work practices to meet compliance requirements 2.2 Identify areas of uncertainty in own work related to compliance requirements and take action to clarify issues 2.3 Review own work and seek feedback from others to confirm continuing compliance with legislative requirements 2.4 Evaluate own competence and address any identified gaps 2.5 Identify possible implications of noncompliance and use these to guide own work practices 2.6 Raise inadequacies in organisation’s procedures and practices which may contribute to noncompliance in accordance with organisational procedures 2.7 Raise inadequacies with outside organisations’ procedures and practices which may contribute to noncompliance in accordance with organisational procedures

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Learning	2.2, 2.3, 2.4	Identifies personal strengths and weaknesses in different contexts and seeks to develop skills and knowledge in areas of need Actively seeks and acts on feedback from a number of sources
Reading	1.1, 1.4, 2.3, 2.5, 2.6, 2.7	Recognises and evaluates complex texts in a variety of forms to determine key information, specific requirements and responsibilities
Writing	2.3, 2.5, 2.6, 2.7	Records, collates and compiles information gathered from multiple sources using correct technical language Develops materials for specific audiences to convey information, requirements and recommendations
Oral Communication	1.2, 1.3, 2.3, 2.6, 2.7	Discusses compliance issues using structure and language to suit the audience Uses listening and questioning techniques to confirm understanding of compliance requirements
Navigate the world of work	1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.3, 2.4, 2.6, 2.7	Takes personal responsibility for following organisational policies and procedures and keeping up to date with legislative requirements Formally reflects on performance as an integral part of own development
Interact with others	1.2, 1.3, 2.3, 2.6, 2.7	Identifies and uses appropriate conventions and protocols when raising issues, and seeking advice or feedback from colleagues and external stakeholders
Get the work done	1.2, 1.5, 2.2, 2.3, 2.4, 2.5, 2.6, 2.7	Takes responsibility for planning, sequencing and prioritising tasks to achieve efficient and effective outcomes Evaluates effectiveness of own and organisational systems and processes to inform decisions on how to implement improvements for self and others Uses the main features and functions of digital tools to complete work tasks

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBCOM405 Promote compliance with legislation	BSBCOM405A Promote compliance with legislation	Updated to meet Standards for Training Packages	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBCOM405 Promote compliance with legislation

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

identify compliance requirements related to own role

apply legislative and organisational compliance requirements to own work

seek advice or feedback from others about own work

raise non-compliance issues according to organisational procedures.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

identify the legislation related to meeting compliance requirements when completing own work

list and briefly describe the organisational policies and procedures that assist compliance with relevant legislation

identify the penalties for noncompliance with legislative requirements.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the compliance field of work and include access to:

organisational compliance program/management system

relevant legislation and standards

office equipment and technology

case studies and, where possible, real situations

interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBCUE302 Deploy customer service field staff

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to deploy field staff to fulfil service commitments to customers and meet organisational requirements.

It applies to individuals who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge, and who may provide technical advice and support to a team.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Stakeholder Relations – Customer Engagement

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1 Create a despatch job for automatic despatch	1.1 Identify the need to create a job despatch order 1.2 Determine impact of this on resources, and its urgency, in consultation with appropriate areas, business protocols, regulatory and legislative requirements 1.3 Enter necessary details into appropriate work management system to create and automatically despatch job 1.4 Confirm automatic despatch, where necessary
2 Manually despatch and clear jobs	2.1 Identify need to manually despatch a job 2.2 Communicate job details clearly to field staff 2.3 Enter job details into appropriate work management system
3 Redeploy field staff	3.1 Identify need to redeploy resources according to agreed priority 3.2 Liaise with relevant stakeholders and team members 3.3 Deliver job to field staff in a timely manner 3.4 Maintain accurate records relating to resources and their deployment
4 Create and send communication to field staff	4.1 Identify need for communication to relevant customers 4.2 Create clear and concise communication according to business protocols 4.3 Check information for clarity and accuracy 4.4 Obtain appropriate approvals before sending communication 4.5 Coordinate and monitor responses to communications

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	4.3, 4.5	Recognises and interprets information from relevant sources to determine customer and organisational requirements
Writing	1.3, 2.2, 2.3, 3.4, 4.2, 4.3	Documents instructions and other information in required formats employing clear, concise language and appropriate terminology, and checks details for accuracy
Oral Communication	1.2, 1.4, 2.2, 3.2	Articulates clearly using specific and relevant language suitable to audience to convey requirements and uses listening and questioning techniques to confirm understanding
Numeracy	1.1, 1.3, 2.3, 3.4, 4.3	Interprets numerical information and applies basic mathematical calculations relating to scheduling
Navigate the world of work	1.2, 4.2, 4.3	Takes personal responsibility for adherence to legal and regulatory requirements and workplace reporting systems Recognises and follows explicit and implicit business protocols within work role
Interact with others	3.2, 3.3, 4.2-4.5	Understands what to communicate, with whom and how, and selects appropriate form, channel and mode of communication in exchanges with field staff Maintains communication with field staff about specific activities requiring joint responsibility and accountability
Get the work done	1.1-1.4, 2.1, 2.3, 3.1, 3.3, 4.1, 4.4, 4.5	Takes responsibility for planning and organising own workload, identifying ways of sequencing and combining elements for greater efficiency, and considering how to link with the work of field staff Uses ICT-based systems and programs to assist with planning, implementing and tracking service progress Selects from a range of pre-determined options in routine situations, identifying and taking some situational factors into account when identifying requirements Understands purposes, specific functions and key features of common digital systems and tools and operates them effectively to complete routine tasks

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBCUE302 Deploy customer service field staff	BSBCCO302B Deploy customer service field staff	Updated to meet Standards for Training Packages Code changed to reflect industry practice	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBCUE302 Deploy customer service field staff

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

communicate with customers, field staff and management, in compliance with organisational protocols and service delivery priorities

produce automatic and manual dispatch jobs using systems to enter, maintain and control job details

identify need to redeploy field staff, coordinate required communications, and monitor responses.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

identify legislative and regulatory requirements relevant to deployment of customer service field staff

describe operational environment, including customer base, company products and services

outline organisational policy, procedures, culture, values, mission, business goals and standards relevant to deploying customer service field staff

describe work deployment systems.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the stakeholder relations – customer engagement field of work and include access to:

workplace information and data

a real or simulated workplace to discuss customer experience

performance management and quality assurance documentation

relevant legislation and regulatory codes.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBCUE304 Provide sales solutions to customers

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to process sales enquiries requiring complex solutions, and to follow up to ensure customer satisfaction.

It applies to individuals who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge, and who may provide technical advice and support to a team.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Stakeholder Relations – Customer Engagement

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1 Identify customer needs	1.1 Question customers in detail and listen actively to determine product and service requirements 1.2 Verify and agree customer needs with customer 1.3 Access existing customer records and offer technical and specialist advice to customer, where such advice is considered beneficial to closing of the sale and customer understanding and decision-making 1.4 Identify customer’s financial limitations 1.5 Discuss estimates and quotes with team and specialist staff if necessary, prior to submission to customer
2 Respond to customer needs	2.1 Prepare, present and discuss estimates and quotes with customer, as role permits 2.2 Fully explain benefits of various options and pricing structures to customer 2.3 Give customer opportunity to question options and quotes provided 2.4 Promote advantages of dealing with the organisation 2.5 Manage customer objections effectively by promoting specific benefits
3 Close sales	3.1 Agree on product or service to be purchased with customer 3.2 Establish customer’s preferred purchase and payment arrangements 3.3 Finalise documentation relating to sale and forward to customer for agreement and signature 3.4 Negotiate and arrange payment method with customer 3.5 Conduct appropriate credit checks 3.6 Clearly record delivery/installation arrangements as agreed with customer 3.7 Comply with relevant legislation, codes, regulations and standards during engagement and sale
4 Input sales records	4.1 Fully record details of sale 4.2 Amend existing customer records where appropriate 4.3 Initiate invoices according to organisational policy 4.4 Organise delivery/installation according to organisational policy
5 Provide sales support where required	5.1 Verify customer satisfaction after delivery/installation 5.2 Identify additional action to satisfy customer needs 5.3 Initiate action in an efficient and timely manner

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.3	Recognises and interprets textual information from relevant sources to determine customer requirements
Writing	3.3, 3.6, 4.1-4.3	Prepares specific information, in formats required by organisation, to conduct and close sales
Oral Communication	1.1-1.3, 2.1-2.3, 3.1, 3.2, 3.4, 3.6, 5.1	Articulates clearly using specific and relevant language suitable to audience to convey requirements, and listening and questioning to confirm understanding Elicits views and opinions of others by listening and questioning
Numeracy	1.4, 2.1, 2.2, 3.4, 3.5	Interprets numerical information and applies basic mathematical calculations relating to estimates and quotes Extracts, evaluates and compares numerical information
Navigate the world of work	3.7, 4.4	Takes personal responsibility for adherence to legal/regulatory requirements and organisational policy in planning and undertaking work
Interact with others	1.1-1.5, 2.1-2.5, 3.1, 3.2, 3.4, 5.1, 5.2	Selects and uses appropriate conventions and protocols when communicating with customers and relevant authorities Recognises importance of establishing rapport to engage customers and provide effective service solutions in complex situations
Get the work done	1.3, 2.1, 3.3, 3.5, 3.6, 4.1-4.4, 5.1-5.3	Plans and implements customer sales tasks, accepting stated goals and aiming to achieve them efficiently Uses systematic, analytical processes to gather relevant credit information Recognises and takes responsibility for anticipating and addressing predictable problems to achieve customer satisfaction promptly Uses familiar digital systems and tools to access, organise, analyse, record and display information relevant to customer sales activities

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBCUE304 Provide sales solutions to customers	BSBCCO304C Provide sales solutions to customers	Updated to meet Standards for Training Packages Code changed to reflect industry practice	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBCUE304 Provide sales solutions to customers

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

recommend product or service to match customer need with a clear explanation of price and payment options

apply appropriate credit checks

organise customer payment and delivery details

record sales, payments and delivery arrangements

provide after sales service.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain estimate and quote procedures

outline marketing and sales principles and practices

identify organisational pricing policies

identify organisational protocols associated with customer service and sales

identify statutory, regulatory and legislative requirements related to providing sales solutions to customers.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the stakeholder relations – customer engagement field of work and include access to:

relevant standards, guidelines and legislation, workplace information and data

relevant office resources and equipment

a work environment or simulated customer contact centre to observe interaction with customers.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBCUE309 Develop product and service knowledge for customer engagement operation

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to develop knowledge of products and services in preparation for customer engagement in an inbound or outbound customer engagement activity.

It applies to individuals who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge, and who may provide technical advice and support to a team. This work is undertaken with some supervision and guidance.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Stakeholder Relations – Customer Engagement

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1 Acquire knowledge of products and services in a specified area	1.1 Identify information sources on products and services in a specified area and evaluate them for reliability and validity 1.2 Identify purpose and use of products and services 1.3 Identify and evaluate key features of products and services 1.4 Identify and evaluate strengths and weaknesses of products and services 1.5 List relevant product and service support details
2 Evaluate full range of products and services in a designated area of business	2.1 Use a range of information sources to identify range of products and services in a designated area of business 2.2 Compare features, benefits, strengths and weaknesses of range of products and services available 2.3 Establish relative standing of organisation’s products and services with alternatives, to communicate differences to buyer or user
3 Convert product and service knowledge into benefits	3.1 Identify features of products and services with potential buyer or user appeal 3.2 Present relevant features of products and services as benefits to stakeholder 3.3 Present benefits of products and services within context of organisational requirements and legislation

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.1-1.4, 3.1	Sources and evaluates a range of texts to compare and contrast product and service information and identify key details for consumer consideration
Writing	1.1, 1.5, 2.2, 2.3, 3.2, 3.3	Prepares detailed and factual product and service information to inform job role Adjusts information to assist sales strategy and consumer decision-making
Oral Communication	3.2, 3.3	Selects and uses clear and persuasive language when conveying information to a specific audience
Numeracy	1.1, 1.4, 3.1	Recognises and extracts numeric data to determine key information according to internal and stakeholder requirements
Navigate the world of work	1.1-1.4, 3.3	Develops product and service knowledge related to role Recognises and follows explicit and implicit protocols and legal requirements in relation to marketing products and services
Get the work done	1.1-1.4, 2.1-2.3 3.1-3.3	Uses systematic, analytical processes, setting goals, gathering relevant information, and identifying and evaluating options against agreed criteria when acquiring and evaluating product and service knowledge and converting it to benefits

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBCUE309 Develop product and service knowledge for customer engagement operation	BSBCCO309A Develop product and service knowledge for customer contact operation	Updated to meet Standards for Training Packages Name changed to reflect industry practice	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBCUE309 Develop product and service knowledge for customer engagement operation

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

use a range of sources to identify key features and benefits of products and services within area of business

prepare information for customer engagement in compliance with legal and organisational requirements.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

describe features, benefits, strengths and weaknesses of a range products or services available in the organisation

outline organisational policies and procedures relevant to customer engagement activities

identify processes used to describe products or services

describe ethical principles and key provisions of relevant legislation, codes of practice and national standards affecting customer engagement operations.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the stakeholder relations – customer engagement field of work and include access to:

relevant legislation, codes of practice and national standards

information sources about an organisation’s products, services or ideas

office equipment and resources.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBCUS402 Address customer needs

Modification History

Release	Comments
Release 2	This version released with BSB Business Services Training Package Version 2.0 Version created to clarify assessment conditions
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to manage an ongoing relationship with a customer over a period of time. This includes helping customers articulate their needs and managing networks to ensure customer needs are addressed.

It applies to individuals who are expected to have detailed product knowledge in order to recommend customised solutions. In this role, individuals would be expected to apply organisational procedures and be aware of, and apply as appropriate, broader factors involving ethics, industry practice and relevant government policies and regulations.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Stakeholder Relations – Customer Service

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1 Assist customer to articulate needs	1.1 Ensure customer needs are fully explored, understood and agreed 1.2 Explain and match available services and products to customer needs 1.3 Identify and communicate rights and responsibilities of customers to the customer as appropriate
2 Satisfy complex customer needs	2.1 Explain possibilities for meeting customer needs 2.2 Assist customers to evaluate service and/or product options to satisfy their needs 2.3 Determine and prioritise preferred actions 2.4 Identify potential areas of difficulty in customer service delivery and take appropriate actions in a positive manner
3 Manage networks to ensure customer needs are addressed	3.1 Establish effective regular communication with customers 3.2 Establish, maintain and expand relevant networks to ensure appropriate referral of customers to products and services from within and outside the organisation 3.3 Ensure procedures are in place to ensure that decisions about targeting of customer services are based on uptodate information about the customer and the products and services available 3.4 Ensure procedures are put in place to ensure that referrals are based on the matching of the assessment of customer needs and availability of products and services 3.5 Maintain records of customer interaction in accordance with organisational procedures

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.3, 2.2, 2.3, 2.4, 3.2, 3.3, 3.4, 3.5	Interprets textual information obtained from a range of sources and determines how content may be applied to individuals and to organisational requirements
Writing	1.1, 3.1, 3.2, 3.3, 3.4, 3.5	Prepares written reports, up-to-date procedures and other workplace documentation that communicate complex information clearly and effectively
Oral Communication	1.1, 1.2, 1.3, 2.1, 2.2, 3.1, 3.2	Clearly articulates customer’s needs using language suitable to diverse audiences and employs listening and questioning techniques to confirm understanding
Navigate the world of work	3.5	Recognises and applies organisational protocols and meets expectations associated with own work
Interact with others	1.1-1.3, 2.1, 2.2, 3.1, 3.2	Selects and uses appropriate communication techniques to establish and maintain positive working relationships Establishes connections and shares information with others who can contribute to effective work outcomes
Get the work done	2.3, 2.4, 3.3-3.5	Develops and implements plans for routine and non-routine tasks recognising the importance of aligning goals and expectations to achieve outcomes Recognises and takes responsibility for addressing predictable and non-predictable problems in own work context Uses digital systems to organise and store information relevant to own work

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBCUS402 Address customer needs Release 2	BSBCUS402 Address customer needs Release 1	Updated to clarify assessment conditions	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBCUS402 Address customer needs

Modification History

Release	Comments
Release 2	This version released with BSB Business Services Training Package Version 2.0 Version created to clarify assessment conditions
Release 1	This version first released with Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

communicate effectively with customers including

helping customers to articulate their needs and evaluate options

explaining products/services and how they match customer needs

establishing regular communication

explaining customer rights and responsibilities

address customer’s needs

use organisational procedures to document customer satisfaction

develop and maintain networks to support meeting customer needs

identify potential difficulties in meeting customer needs and taking appropriate action.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain organisational procedures and standards for establishing and maintaining customer service relationships

describe informed consent

explain consumer rights and responsibilities

describe ways to establish effective regular communication with customers

outline details of products or services including with reference to:

possible alternative products and services

variations within a limited product and service range.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the customer service field of work and include access to:

office equipment and resources

business technology

organisational policies, procedures, quality systems, manuals and guidelines for customer management

examples of products/services and promotional strategies

case studies and, where possible, real situations

interaction with others.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBESB305 Address compliance requirements for new business ventures

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to source advice and specialist services to assist in addressing business compliance relating to regulatory, taxation and insurance requirements.

The unit applies to those establishing a business providing self-employment, as well as those establishing a new venture as part of a larger organisation.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence – Entrepreneurship and Small Business

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Research compliance requirements of new business venture	1.1 Identify regulatory, taxation and insurance requirements relevant to new business venture 1.2 Access information that assists in interpreting and explaining identified compliance requirements 1.3 Research relationships between legislation, regulations, codes of practice, associated standards and accessed information to determine compliance requirements of the business venture
2. Seek specialist advice on compliance and risk minimisation	2.1 Identify sources of specialist advice and services relevant to identified compliance requirements and business venture profile 2.2 Select and access identified specialist advice and services according to business needs, available resources, and workplace procedures 2.3 Clarify and confirm compliance requirements and their appropriateness for business, and risk minimisation needs with advisors 2.4 Review and document advice and procedures
3. Take action to support business compliance	3.1 Arrange insurance cover for the business according to business needs, available resources, and workplace procedures 3.2 Implement compliance procedures according to specialist advice received 3.3 Seek feedback on implemented compliance procedures from required personnel

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Reading	Identifies and interprets legislative and regulatory information relevant to business requirements
Oral communication	Articulates clearly using specific and relevant language suitable to audience to convey requirements, and listening and questioning techniques to confirm understanding
Numeracy	Analyses numerical information to calculate specific business requirements Uses formal and informal mathematical language to discuss compliance
Self-management	Takes some personal responsibility for ensuring business compliance with legal and regulatory requirements
Planning and organising	Plans routine tasks with goals and outcomes, taking some responsibility for decisions regarding sequencing and timing Determines priorities and sequences steps involved in clearly defined tasks, and identifies and assembles resources required

Unit Mapping Information

Supersedes and is equivalent to BSBSMB305 Comply with regulatory, taxation and insurance requirements for the micro business.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBESB305 Address compliance requirements for new business ventures

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

implement procedures to address at least two different compliance requirements for a business or new business venture.

In the course of the above, the candidate must:

identify, select and access sources of advice on compliance and risk minimisation procedures

identify regulatory, taxation and insurance compliance requirements, and risk minimisation needs.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

regulatory, taxation and insurance compliance information, and specialist advice and services in relation to operation of new business ventures, including:

industry codes of practice and standards

registration and licensing

work health and safety (WHS) requirements and responsibilities

required insurances

workplace procedures that support compliance of new business venture, including for:

selecting and accessing specialist advice and services

arranging business insurance cover

key components of compliance procedures:

following taxation and industrial relations principles

updating and maintaining legal documents

investigating areas of non-compliance

monitoring provision of products and/or services

taking corrective action where necessary.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

business technology, including internet access for research

legislation, regulations, codes of practice and standards relating to compliance requirements described in performance evidence

workplace procedures and resources relevant to performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBESB401 Research and develop business plans

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to research and develop business plans for achieving business goals and objectives.

The unit applies to those establishing or operating a business providing self-employment, as well as those establishing a new venture as part of a larger organisation.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence – Entrepreneurship and Small Business

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare to develop business plan	1.1 Identify purpose and required components of business plan 1.2 Identify and document business goals, objectives and budget 1.3 Research market needs and estimate market size
2. Draft business plan	2.1 Establish resource, legal and compliance requirements according to identified business goals and objectives 2.2 Assess product mix, volumes and pricing opportunities relevant to the identified target market and according to business goals and objectives 2.3 Plan marketing activities relevant to the product mix and according to marketing objectives and strategies and budgetary requirements 2.4 Develop draft plan according to identified business goals, objectives and market needs 2.5 Analyse draft plan and identify, assess and prioritise internal and external risks according to workplace procedures 2.6 Research specialist services and sources of advice and cost according to available resources
3. Create a business plan	3.1 Identify costs associated with production and delivery of business products and/or services 3.2 Calculate prices based on costs and profit targets, as a charge-out rate for labour or unit price for products and/or services 3.3 Prepare cash flow projections to enable business operation according to business plan and legal requirements 3.4 Select budget targets to enable ongoing monitoring of financial performance 3.5 Identify sources of finance for required liquidity according to business goals and objectives and workplace procedures
4. Finalise business planning and plan for risk	4.1 Develop risk management strategies according to business goals and objectives, and legal and compliance requirements, and established business activities 4.2 Assess likelihood of non-conformance with each component of business plan 4.3 Develop a contingency plan to address possible areas of nonconformance according to workplace procedures 4.4 Identify specific interests and objectives of key stakeholders and confirm their support of planning outcomes

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Reading	Identifies, analyses and evaluates information during planning process
Writing	Prepares written documentation that communicates plan information clearly and effectively
Numeracy	Interprets numerical information to determine prospective markets, resource allocations and business profits/losses
Self-management	Identifies implications of legal and compliance requirements related to own work Makes a range of critical and non-critical decisions, taking a range of constraints into account
Planning and organising	Uses a combination of formal, logical planning processes to identify relevant information and to evaluate alternative strategies or methods

Unit Mapping Information

Supersedes and is equivalent to BSBSMB404 Undertake small business planning.

Supersedes but is not equivalent to:

BSBSMB415 Refine and strengthen a small business

BSBSMB422 Plan small business growth.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBESB401 Research and develop business plans

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

develop at least one business plan that addresses the goals and objectives of a business or business venture.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

legal and compliance requirements relating to business operation to be included in plan, including:

environmental

work health and safety (WHS), including WHS responsibilities and procedures for identifying hazards relating to business profile

equal opportunity

industrial relations

types of business planning, including:

feasibility studies

strategic, operational, financial and marketing planning

factors affecting structure of business plan, including:

purpose of plan

target audience

desired outcomes

key components of business plan, including:

sources and costs of finance to provide required liquidity and profitability for business

marketing strategies and methods to promote market exposure of business

methods or means of production or operation required for business

staffing requirements to effectively produce or deliver products and services

contingency plan

methodology for researching and preparing a business plan

common business risks and risk management strategies

workplace procedures for:

assessing and prioritising internal and external risks to business

establishing resource requirements aligned to business goals and objectives, including for calculating staffing requirements to produce or deliver products and/or services

developing a business contingency plan for unexpected events and situations

developing risk management strategies.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

legislation, regulations, standards and codes relating to business described in performance evidence

workplace documentation and resources relevant to performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBESB402 Establish legal and risk management requirements of new business ventures

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to identify and comply with legal and risk management requirements of the business or new business venture, including negotiating, creating and planning for legal contracts used within the business, where required.

The unit applies to those establishing a business providing self-employment, as well as those establishing a new venture as part of a larger organisation.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence – Entrepreneurship and Small Business

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Identify legal and risk management requirements relating to business	1.1 Identify legal structure of business using reliable sources 1.2 Identify legislative and regulatory requirements applicable to identified legal structure 1.3 Analyse identified requirements and their relationship to business and workplace practices and processes
2. Implement procedures and processes to comply with legislative and regulatory requirements	2.1 Develop and implement procedures to ensure compliance with relevant legislative and regulatory requirements 2.2 Develop and implement processes and procedures for storing and maintaining legal documents and business records 2.3 Establish systems to identify areas of noncompliance and take corrective action where necessary
3. Negotiate and arrange contracts	3.1 Assess products and/or services to determine procurement rights and ensure protection of business interests 3.2 Negotiate and secure contractual procurement rights for goods and/or services as required and according to business plan and workplace procedures 3.3 Complete any contractual arrangements according to workplace procedures and business plan 3.4 Seek legal advice if required to confirm contractual rights and obligations
4. Mitigate business risks	4.1 Analyse business activities and identify applicable risk management requirements 4.2 Assess probability and impact of identified internal and external risks to business 4.3 Develop a plan to prioritise and treat risks 4.4 Implement procedures to mitigate risks according to risk treatment plan

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Learning	Accesses information to maintain up-to-date information on legal and risk management requirements
Reading	Identifies, analyses and evaluates a range of complex text to determine legislative, regulatory and related business requirements
Writing	Prepares written plans and workplace documentation that communicate information clearly and effectively
Oral communication	Uses specific and relevant language to clearly articulate legal issues, and uses questioning and listening techniques to clarify solutions Participates in verbal negotiations using tone and language suitable to audience
Numeracy	Reviews, analyses and contrasts numerical data which may be embedded in documents
Self-management	Monitors adherence to workplace procedures and legislative requirements
Planning and organising	Implements actions as per plans and makes adjustments if necessary and addressing unexpected issues

Unit Mapping Information

Supersedes and is equivalent to BSBSMB401 Establish legal and risk management requirements of small business.

Supersedes but is not equivalent to:

BSBIPR405 Protect and use intangible assets in small business

BSBSMB410 Review and implement energy efficiency in business operations.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBESB402 Establish legal and risk management requirements of new business ventures

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

establish legal and risk management requirements for at least one business or new business venture, and implement procedures for meeting them

create at least one contract with a supplier of goods or services to business or new business venture

identify, assess and treat at least three different risks specific to business or new business venture and prioritise risks with highest probability of occurrence and greatest negative impact.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

legislative and regulatory requirements relating to operation of new business ventures, including:

consumer legislation

environmental requirements and responsibilities

registration and licensing

industry codes of practice and standards

work health and safety (WHS) requirements and responsibilities

insurance products and requirements, including adequate coverage

workplace procedures for:

negotiating, creating and terminating contractual arrangements, including seeking legal advice

investigating and securing procurement rights relating to products and/or services

identifying options for leasing or owning business premises

legal rights and obligations of alternative ownership structures

key features of workplace record-keeping processes and procedures that:

meet minimum legal and taxation requirements

maintain records in a secure and accessible manner

key components of compliance procedures:

following taxation and industrial relations principles and requirements

updating and maintaining legal documents

investigating areas of non-compliance

monitoring provision of products and/or services

taking corrective action where necessary

key steps in risk management process, including procedures for developing and implementing business risk treatment plan.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

business technology, including internet access

legislation, regulations, codes of practice and standards relating to business described in performance evidence

workplace documentation and resources relevant to performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBESB403 Plan finances for new business ventures

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to identify financial requirements of a business, including profit targets, cash flow projections and strategies to garner financial support.

The unit applies to those establishing a business providing self-employment, as well as those establishing a new venture as part of a larger organisation.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence – Entrepreneurship and Small Business

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare to plan finances	1.1 Identify costs associated with production and delivery of business products and/or services 1.2 Set profit targets according to business venture requirements and workplace procedures 1.3 Calculate prices based on costs and profit targets, as a charge-out rate for labour or unit price for products and/or services 1.4 Calculate breakeven sales point to assess viability of business venture 1.5 Evaluate and select pricing strategies in relation to market conditions to meet profit targets and according to workplace procedures 1.6 Prepare projected profit statement to supplement business plan
2. Develop a financial plan	2.1 Identify working capital requirements necessary to attain profit projections 2.2 Identify noncurrent asset requirements and consider alternative asset management strategies 2.3 Prepare cash flow projections to enable business operation according to business plan and legal requirements 2.4 Identify capital investment requirements accurately for each operational period 2.5 Select budget targets to enable ongoing monitoring of financial performance
3. Plan to acquire finance	3.1 Identify startup and ongoing financial requirements according to financial plan and budget 3.2 Identify sources of finance for required liquidity according to business goals and objectives and workplace procedures 3.3 Research and assess cost of securing finance on optimal terms 3.4 Develop strategies to obtain finance as required to ensure financial viability of business venture

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Reading	Identifies, analyses and evaluates complex information from a range of sources
Writing	Prepares written plans and workplace documentation that communicate information clearly and effectively
Numeracy	Analyses numerical information to determine costs, prices, profit and losses, and other financial data
Self-management	Identifies implications of legal and regulatory responsibilities for own work Takes a range of constraints into account and adjusts, if necessary

Unit Mapping Information

Supersedes and is equivalent to BSBSMB402 Plan small business finances.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBESB403 Plan finances for new business ventures

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

develop at least one financial plan that addresses financial requirements of a business or new business venture, including cash flow projections and a projected profit statement.

In the course of the above, the candidate must demonstrate that the plan:

reflects legal requirements applicable to business

includes strategies to monitor financial performance of business.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

legislative and regulatory requirements relating to business described in performance evidence

process for conducting breakeven analyses

workplace procedures for:

costing for the business, including margin or markup, charge-out rates and unit costs

setting profit targets

identifying sources and investigating costs of securing appropriate financial assistance

methods and relative costs of obtaining finance

principles and procedures for preparing:

balance sheets

cash flow forecasts

profit and loss statements

financial plans

purpose of financial reports

accounting terminology required when planning finances for new business ventures

methods for analysing working capital cycles.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

software for financial calculations

legislation and regulations relating to business described in performance evidence

workplace documentation and resources relevant to performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBESB404 Market new business ventures

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to develop and implement a marketing strategy that is integrated into the business plan in order to improve the performance of a business venture. It involves analysing and interpreting market data.

The unit applies to those establishing a business providing self-employment, as well as those establishing a new venture as part of a larger organisation.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence – Entrepreneurship and Small Business

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Develop marketing strategy for business venture	1.1 Identify focus of marketing activities according to business plan objectives and products and/or services being provided 1.2 Establish marketing objectives in consultation with required people and according to business plan and workplace procedures 1.3 Identify customer base, target market and competitors according to identified marketing objectives 1.4 Establish and evaluate strategy to ensure ethical and cultural appropriateness and alignment with customer and industry expectations
2. Establish marketing mix for the business venture	2.1 Assess product mix, volumes and pricing opportunities according to marketing focus and business plan objectives 2.2 Research and evaluate costs and benefits of available distribution channels and customer service strategies 2.3 Select marketing and promotional activities to suit target market and according to marketing strategies 2.4 Analyse customer journey to evaluate marketing mix
3. Implement marketing strategy	3.1 Plan marketing activities according to marketing objectives and strategy and budgetary requirements 3.2 Communicate roles and responsibilities to required people according to marketing plan and workplace procedures 3.3 Monitor implementation of marketing activities according to marketing plan 3.4 Assess use of digital devices, platforms and technologies for effectiveness in implementing marketing activities
4. Evaluate marketing performance	4.1 Assess business performance according to business plan objectives 4.2 Develop a plan to address performance gaps 4.3 Analyse stakeholder response to all aspects of marketing mix to improve targeting and outcomes 4.4 Assess changes in customer requirements in both online and offline environments, where applicable, and identify opportunities for improvement

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Reading	Identifies, analyses and evaluates complex information from a range of sources
Writing	Prepares plans and other workplace documentation using structure, layout and terminology appropriate to audience
Oral communication	Presents ideas and requirements clearly and using language and non-verbal techniques appropriate to audience and environment Uses questioning and listening to check and confirm understanding
Numeracy	Analyses numerical information to determine budgetary requirements and product quantities Uses a range of calculation methods to evaluate costs and benefits
Initiative and enterprise	Reviews current situation and develops strategies to address improvements in marketing performance Implements actions as per plan, making slight adjustments if necessary and addressing some unexpected issues Uses formal and informal processes to monitor implementation of solutions
Planning and organising	Takes responsibility for planning and organising own workload, identifying ways of sequencing and combining elements for greater efficiency

Unit Mapping Information

Supersedes and is equivalent to BSBSMB403 Market the small business.

Supersedes but is not equivalent to BSBSMB409 Build and maintain relationships with small business stakeholders.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBESB404 Market new business ventures

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

develop and implement a marketing strategy for a business or new business venture, addressing activities in the digital environment.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

workplace processes and procedures for:

developing marketing objectives and marketing mix

identifying industry market trends relating to marketing new business ventures

communicating roles and responsibilities in marketing strategies to those involved

key features of a marketing mix that addresses market and business venture needs and:

optimises sales and profit

evaluates costs and benefits

determines customer needs and promotional activities

ethically and culturally appropriate practices relating to marketing new business ventures

performance evaluation methods relating to marketing strategies

methods of:

analysing costs and benefits of marketing strategies

monitoring customer satisfaction

conducting market analysis and research

key features of current digital devices, platforms and technologies that achieve marketing objectives by engaging, responding to and monitoring customers.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

business technology, including software for analysis of data

workplace documentation and resources relevant to performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBESB405 Manage compliance for small businesses

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to develop and implement strategies for managing compliance obligations for small businesses. The unit requires broad knowledge of regulatory and legislative requirements used when developing these strategies.

The unit applies to those establishing or operating a business providing self-employment, as well as those establishing a new venture as part of a larger organisation.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence – Entrepreneurship and Small Business

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Determine compliance obligations	1.1 Research internal and external compliance requirements and relevant Australian and international standards 1.2 Research codes of practice and material that interprets obligations and legislative requirements 1.3 Apply research information to determine relevance to business operations, products and services 1.4 Document compliance requirements, risks and consequences of possible breaches applicable to own business
2. Develop strategies to manage compliance requirements	2.1 Draft compliance management framework, prioritising areas where breaches have critical implications for the business 2.2 Validate draft compliance management framework using external expertise and/or sources of advice according to workplace procedures 2.3 Allocate responsibilities for compliance functions according to compliance management framework and workplace procedures
3. Implement and monitor compliance management strategies	3.1 Select interval between cyclical compliance checks according to compliance management framework 3.2 Communicate compliance requirements to required people 3.3 Record timing and outcomes of compliance checks according to business requirements and workplace procedures 3.4 Take action to address non-compliances according to compliance management framework and confirm that non-compliances have been resolved
4. Conduct improvement in compliance management	4.1 Review outcomes of compliance checks to identify operational problems 4.2 Analyse non-compliances to determine modifications required 4.3 Update compliance management strategies based on information analysed 4.4 Communicate changes in compliance management strategies to relevant people

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Reading	Identifies, analyses and evaluates information to determine legislative and regulatory requirements, trends and outcomes
Writing	Researches, plans and prepares documentation using format and language appropriate to context, organisational requirements and audience
Oral communication	Presents information and seeks advice using language appropriate to audience Participates in discussions using listening and questioning to elicit advice and to clarify or confirm understanding
Numeracy	Calculates numerical information relating to compliance obligations
Self-management	Develops, monitors and modifies workplace procedures according to legislative requirements and organisational goals Selects and uses appropriate conventions and protocols when seeking and/or sharing information Uses systematic, analytical processes in setting goals, gathering relevant information, and identifying and evaluating options against agreed criteria
Planning and organising	Plans, organises and implements work activities of self and others that ensure compliance with organisational policies and procedures, and legislative requirements

Unit Mapping Information

Supersedes and is equivalent to BSBSMB418 Manage compliance for small business.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBESB405 Manage compliance for small businesses

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

develop, implement, and monitor the effectiveness of strategies for managing at least three different compliance requirements for a small business.

In the course of the above, the candidate must:

analyse small business operations to identify compliance requirements and their implications for the business

develop compliance strategies that address regulatory and legislative requirements.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

Australian and international standards, legislation, regulations, industry and organisational codes of practice specific to small business described in performance evidence

external professional, industry based and government sources of advice and expertise

key features of compliance management strategies relevant to small business

methods for carrying out compliance checks and developing compliance strategies

key components of compliance management frameworks

workplace procedures for

accessing external expertise and advice

validating compliance management framework

allocating responsibilities for compliance functions within business

recording timing and outcomes of compliance checks.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

Australian and international standards, laws, regulations, industry and organisational codes and standards relating to business described in performance evidence

business technology

workplace documentation and resources relevant to performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBESB406 Establish operational strategies and procedures for new business ventures

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to develop and implement operational strategies and procedures for new businesses.

The unit applies to those establishing a business providing self-employment, as well as those establishing a new venture as part of a larger organisation.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence – Entrepreneurship and Small Business

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Review operational strategies and procedures for business or new business venture	1.1 Develop a detailed operational plan that sets out clear action points to fulfil on business goals and objectives 1.2 Identify work health and safety (WHS) and environmental issues and implement strategies to minimise risk factors 1.3 Review and evaluate, where appropriate, a quality assurance process for the business in line with industry standards, compliance requirements and cultural criteria 1.4 Develop operational key performance indicators (KPIs) that align to business plan 1.5 Align KPIs to business strategies, including utilisation of existing or new technologies, where practicable, to optimise business performance
2. Implement developed operational strategies and procedures	2.1 Implement systems to evaluate business performance and customer satisfaction, including by setting KPIs or targets 2.2 Implement systems to control stock, expenditure or cost, wastage or shrinkage and risks to health and safety according to business plan, incorporating new digital technologies where applicable 2.3 Identify and manage staffing requirements, considering a range of permanent and flexible arrangements, and adhering to budgetary constraints 2.4 Provide products and/or services according to established legal, ethical cultural and technical standards 2.5 Provide products and/or services according to time, cost and quality specifications, and customer requirements, incorporating new digital technologies where applicable 2.6 Apply quality procedures to address product and/or service and customer requirements
3. Evaluate business performance	3.1 Use digital technologies to regularly evaluate and review achievement of operational targets to ensure optimum business performance, according to business goals and objectives 3.2 Review and document systems and structures to support business performance 3.3 Investigate and analyse operating problems to establish causes and implement changes as required, as part of business quality system 3.4 Update operational policies and procedures to incorporate corrective action
4. Review business operations	4.1 Review and adjust business operations to increase business success, according to business goals and objectives 4.2 Research and implement new and emerging digital technologies into business operations according to business goals and objectives and workplace procedures 4.3 Research new business opportunities and adjust business goals and objectives as new opportunities arise

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Reading	Evaluates complex text to determine legislative, regulatory and workplace documentation
Writing	Prepares written reports and workplace documentation that communicate information clearly and effectively
Numeracy	Interprets numerical information to manage performance information and regulate cash flow
Self-management	Evaluates adherence to workplace policies and procedures and considers own role for its contribution to broader goals of work environment Identifies implications of legal and regulatory responsibilities for own work, with specific reference to safety Identifies concepts, principles and features of approaches in use in other contexts and applies them to own situation
Planning and organising	Develops plans to manage relatively complex, non-routine tasks that may contribute to longer-term operational and strategic goals

Unit Mapping Information

Supersedes and is equivalent to BSBSMB420 Evaluate and develop small business operations.

Supersedes but is not equivalent to:

BSBFRA401 Manage compliance with franchisee obligations and legislative requirements

BSBFRA402 Establish a franchise

BSBFRA403 Manage relationship with franchisor

BSBFRA404 Manage a multiple-site franchise

BSBFRA501 Establish a franchise operation

BSBFRA502 Manage a franchise operation

BSBFRA503 Manage establishment of new sites or regions

BSBFRA504 Manage relationships with franchisees

BSBFRA505 Manage closure of a franchise

BSBIPR501 Manage intellectual property to protect and grow business

BSBSMB423 Create a digital technology plan for small business.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBESB406 Establish operational strategies and procedures for new business ventures

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

develop strategies and procedures to manage operations for at least one new business or new business venture, including:

an operational plan

risk management procedures

a quality assurance process

performance measures.

In the course of the above, the candidate must:

use existing, new and emerging digital technologies to optimise business performance

research and record business improvements.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

legislation, regulations, industry codes of practice and standards specific to small business described in performance evidence

key features of methods for implementing operation and revenue control systems, including for controlling stock and expenditure

methods for evaluating performance and implementing improvements, including:

identifying and meeting staffing requirements

analysing and correcting business problems

reviewing and adjusting the business plan

work health and safety (WHS) responsibilities and procedures for managing hazards and assessing risks associated with business described in performance evidence

principles of risk management, including risk assessment

quality assurance system principles and methods

role of digital technologies and innovation in modern business

key features of systems to manage staff, stock, expenditure, services and customer service

key features of required technical or specialist skills relevant to business operations

workplace procedures for implementing new and emerging digital technologies into business operations.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

business equipment and resources, including business technology

legislation, regulations, codes of practice and standards relating to business described in performance evidence

workplace documentation and resources relevant to performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBESB407 Manage finances for new business ventures

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to implement and review financial management strategies, including by using new and emerging digital technologies and interpreting financial reports and other numerical data.

The unit applies to those establishing a business providing self-employment, as well as those establishing a new venture as part of a larger organisation.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence – Entrepreneurship and Small Business

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Implement financial strategy	1.1 Identify financial information requirements and obtain specialist services, as required 1.2 Produce financial budgets or projections for each forward period, and distribute to required people according to legal requirements and workplace procedures 1.3 Develop a plan to negotiate and manage business capital to best enable implementation of the business plan 1.4 Develop and maintain strategies and enable adequate financial provision for taxation according to legal requirements 1.5 Develop, monitor and maintain client credit policies to maximise cash flow 1.6 Select key performance indicators (KPIs) to enable ongoing monitoring of financial performance in line with business plan 1.7 Record and communicate financial procedures to required personnel to facilitate implementation of business plan according to workplace procedures
2. Monitor financial performance	2.1 Use available systems to monitor and report on financial performance targets, and analyse data to establish extent to which financial goals have been met 2.2 Monitor marketing and operational strategies for their effects on financial goals 2.3 Calculate and evaluate financial ratios according to own business and/or industry benchmarks
3. Review financial performance	3.1 Assess financial strategy to determine whether variations or alternative plans are needed according to workplace procedures, and change as required 3.2 Research and implement, with relevant personnel, new and emerging digital technologies to boost business profitability according to business plan

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Reading	Evaluates complex text to determine legislative, regulatory and workplace documentation
Writing	Prepares written reports and workplace documentation that communicate complex information clearly and effectively
Oral communication	Articulates clearly using specific and relevant language suitable to audience to convey requirements, and employs listening and questioning techniques to confirm understanding
Numeracy	Interprets numerical information to calculate required financial information
Self-management	Identifies implications of legal and regulatory responsibilities for own work Selects appropriate form, channel and mode of communication for a specific purpose relevant to own role
Initiative and enterprise	Uses formal and informal processes to monitor implementation of ideas and analyse outcomes
Planning and organising	Develops plans to manage relatively complex, non-routine tasks that may contribute to longer-term operational and strategic goals

Unit Mapping Information

Supersedes and is equivalent to BSBSMB421 Manage small business finances.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBESB407 Manage finances for new business ventures

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

implement a financial strategy for at least one business or new business venture according to business plan and goals.

In the course of the above, the candidate must:

adhere to legal requirements

produce financial projections, including cash flow estimates

develop a plan to negotiate and manage business assets and financial capital

define strategies for debt collection and contingencies for debtors

manage cash flow

define key indicators for financial performance

communicate with required people

seek specialist services, where required

monitor the financial performance of the business and make changes to strategy as required

identify opportunities to implement new and emerging digital technologies to support the financial management of the business.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

legislative and regulatory financial requirements that apply to new business venture described in performance evidence

key purposes of financial reports

components of financial budgets or projections, including cash flow estimates

workplace procedures for:

recording and communicating financial procedures to required personnel

distributing financial budgets and projections

using digital technologies to monitor and report on financial performance targets and analyse data

assessing and changing financial plan

forms, channels and modes of communication used in relation to managing business finances

key features of business and industry benchmarking used to evaluate financial ratios

key features of financial decision-making relevant to the business, including:

strategies that enable adequate financial provision for taxation

components of client credit policies, including contingencies for debtors in default

key features of significant financial indicators

key features of balance sheet preparation and interpretation

key features of debt collection procedures and strategies

key features of profit and loss statement preparation and interpretation

key features of stock records and stock control relevant to the business.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

business equipment and resources, including business technology

legislation, regulations, codes of practice and standards relating to business described in performance evidence

workplace documentation and resources relevant to performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBFIA304 Maintain a general ledger

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to maintain a computerised or manual general ledger system within an organisation, including processing journal entries and preparing a trial balance.

It applies to individuals employed in a range of work environments with responsibility for simple accounting functions within an organisation. They may work as individuals providing administrative support within an enterprise, or may be other members of staff with delegated responsibilities relating to general ledger maintenance.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Finance – Financial Administration

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1 Process journal entries	1.1 Prepare general journal entries from source journals in accordance with accounting requirements, organisational policy, procedures and legislative accounting standards 1.2 Post journal entries into general ledger system in accordance with organisational policy, procedures and accounting standards 1.3 Reconcile accounts payable and accounts receivable subsidiary ledger systems with general ledger 1.4 Ensure processing maintains the accounting equation and is completed within designated timelines
2 Prepare a trial balance	2.1 Prepare trial balance of general ledger system in accordance with organisational requirements and accounting standards, and ensure it is checked for accuracy 2.2 Identify and rectify irregularities or refer them for resolution when trial balance does not balance, in accordance with organisational policy and procedures

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.1-1.3, 2.1, 2.2	Interprets a range of textual information to determine all job requirements
Writing	1.1-1.3, 2.1, 2.2	Integrates data from different sources and records numerical information in a suitable format for context and purpose of material Uses factual and suitable financial language to refer issues and inconsistencies in data
Oral Communication	2.2	Explains issues clearly using industry-specific and factual vocabulary
Numeracy	1.1-1.3, 2.1, 2.2	Uses a limited range of mathematical calculations to reconcile amounts and arrange/compare numerical information
Navigate the world of work	1.1, 1.2, 2.1, 2.2	Recognises, understands and applies applicable industry standards and organisational policies and procedures in the conduct of own work
Interact with others	2.2	Recognises the strengths and expertise of others and seeks their assistance as required
Get the work done	1.1-1.4, 2.1, 2.2	Plans and completes tasks according to set guidelines and timelines Recognises and addresses problems in the context of own work and seeks advice from others, as necessary Uses digital technologies to access, record, store, organise and compile data as required

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBFIA304 Maintain a general ledger	BSBFIA304A Maintain a general ledger	Updated to meet Standards for Training Packages	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBFIA304 Maintain a general ledger

Modification History

Release	Comments
Release 1	This version first released with Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

accurately enter data

reconcile subsidiary ledger systems with general ledger and prepare a trial balance

implement doubleentry principles

systematically trace errors or refer them to appropriate people

complete all tasks in accordance with accounting principles, legal and organisational responsibilities, and within scope of own responsibility.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

list key provisions of relevant legislation and regulations, standards and codes of practice that may affect aspects of financial operations

briefly describe the organisational accounting systems and procedures

explain how to check for errors or discrepancies

list and describe tasks that are outside own scope of responsibility.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the financial administration field of work and include access to:

office equipment and resources

computer equipment and relevant software

examples of source journals

case studies and, where possible, real situations.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBFIA412 Report on financial activity

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 3.0.

Application

This unit describes the skills and knowledge required to prepare financial reports in line with statutory reporting requirements. It encompasses compiling and analysing data.

This unit applies to individuals that are required to apply specialised knowledge and analytical skills to prepare financial reports as part of their job role.

Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the BSB Business Services Training Package Companion Volume Implementation Guide or the relevant regulator for specific guidance on regulatory requirements.

Unit Sector

Finance – Financial Administration

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Compile and analyse financial data	1.1 Collect, evaluate and code current financial data to ensure consistency, quality and accuracy in accordance with organisational requirements 1.2 Use conversion and consolidation procedures to compile data in accordance with organisational requirements 1.3 Make, record and disclose asset and liability valuations in compliance with accounting standards 1.4 Ensure that discrepancies, unusual features or queries are identified, resolved or referred to the appropriate authority 1.5 Identify and record effects of taxation
2. Prepare reports	2.1 Correctly record income and expenditure to ensure compliance with statutory requirements 2.2 Correctly identify relevant receipts, revenue documentation and payments 2.3 Prepare reports according to statutory and ethical requirements, and organisational procedures relating to conflict of interest, confidentiality, and disclosure statements 2.4 Present charts, diagrams, tables and supporting data in required format 2.5 Review statements and data for errors and compliance with statutory requirements and organisational procedures, and amend as required 2.6 Submit statutory requirement reports to appropriate authorities within stated deadlines
3. Provide financial business recommendations	3.1 Review recommendations and ensure they are logically derived and supported by evidence 3.2 Provide recommendations to enhance the effectiveness of functions and services 3.3 Ensure recommendations are concise and relevant to the direction and control of organisational operations 3.4 Identify and prioritise significant issues in statements including comparative financial performances for review and decision making 3.5 Ensure structure and format of reports are clear and conform to organisational and statutory requirements

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Reading	Compares and analyses information from a range of sources varying in complexity to determine and complete financial requirements
Writing	Records numerical and textual information incorporating required financial language organising data in a manner that supports the format and purpose of the document
Oral Communication	Presents financial issues and requirements clearly, succinctly and based on own findings using language appropriate to audience and environment Exchanges and obtains information from others by listening and questioning
Numeracy	Establishes criteria and categories for financial management purposes and monitors activities on a regular basis Uses a wide range of mathematical calculations to interpret and arrange/compare numerical information in order to comply with requirements
Navigate the world of work	Recognises, understands and applies applicable legislation, industry standards and organisational policies and procedures in the conduct of own work
Interact with others	Selects and uses appropriate conventions and protocols when communicating with external stakeholders to supply required information
Get the work done	Uses formal and logical processes to plan and complete tasks, achieving timelines and organisational requirements Uses analytical skills to identify discrepancies, attempts to resolves the issues within the context of own responsibilities and, where appropriate, consults with more experienced colleagues for assistance Uses a range of digital technologies to access, record, store, organise, compile, analyse and present complex data from multiple sources of information

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBFIA412 Report on financial activity Release 1	BSBFIA402 Report on financial activity Release 1	Updates to elements, performance criteria and assessment requirements.	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBFIA412 Report on financial activity

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 3.0.

Performance Evidence

Evidence of the ability to:

organise and present financial data to highlight relevant features and meet workplace requirements including:

budget variances

budgets and forecasts

cash flow/profit reports

balance sheets

financial year reports

operating statements

expenditure and receipts

profit and loss statements

use conversion and consolidation procedures such as moving averages, standardised variables, trend analysis and unit costs

identify, resolve or refer discrepancies such as:

absence of auditable trail

expenditure report mismatches

incorrect payments and unreconciled cash flows

record income and expenditure to meet statutory requirements

calculate liabilities for tax including completing Business Activity Statements, where applicable

provide financial business recommendations

apply knowledge of relevant legislation and regulations

perform double entry bookkeeping and accrual accounting.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

The candidate must be able to demonstrate the following knowledge to effectively complete the tasks outlined in the elements and performance criteria of this unit, and to manage tasks and reasonably foreseeable contingencies in the context of the work role:

key provisions of legislation, regulation and codes of practice relevant to financial operations

key techniques used for forecasting and analysis

key features of the options, methods and practices for deductions, benefits and depreciations

current business taxation requirements for preparing corporate accounting reports

current financial legislation and statutory requirements relating to taxable transactions and reporting requirements

ethical requirements associated with preparing financial reports for corporate entities, including conflict of interest, confidentiality, and disclosure requirements

industry-standard methods and formats used to present financial data.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the financial administration field of work and include access to:

office equipment and resources

computer with relevant software

examples of financial data, reports and documents

workplace financial policies and procedures

case studies and, where possible, real situations in the workplace.

Assessors of this unit must satisfy the assessor requirements in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBFLM306 Provide workplace information and resourcing plans

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to support the information management system. It involves the identification, acquisition, initial analysis and use of appropriate workplace information.

It applies to individuals who use organisational and analytical skills to support business and resource planning processes. At this level, work will normally be carried out within known routines, methods and procedures, and may also involve a number of complex or non-routine activities that require some discretion and judgement.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Frontline Management

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1 Locate relevant information	1.1 Identify and locate information required by teams 1.2 Acquire and review information according to organisational procedures 1.3 Apply plans and procedures to obtain information which is not immediately available/accessible
2 Collect and report information	2.1 Collect information relevant to the needs of teams in an adequate and timely manner 2.2 Ensure information acquired is in a format suitable for analysis, interpretation and dissemination 2.3 Use information to identify and report relevant trends and developments to relevant personnel, within the limits of own role
3 Use information systems	3.1 Effectively use management information systems to store and retrieve data 3.2 Use available technology to manage information effectively 3.3 Report recommendations for improving information system to designated persons and/or groups
4 Support preparation of business plan and/or budgets	4.1 Effectively utilise the contribution of the work team when preparing business plans and/or budgets to gain support for outcomes 4.2 Present and record information to support preparation of business plans and/or budgets in accordance with organisation’s guidelines and requirements 4.3 Follow contingency plans when alternative action is required
5 Support preparation of resource proposals	5.1 Consult with colleagues to collect resource planning data as required 5.2 Report estimated resource needs and usage according to organisational requirements as necessary 5.3 Facilitate resourcing within limits of own role

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.1-1.3, 2.1-2.3, 3.1, 4.2, 4.3, 5.2	Interprets information from a range of familiar texts including organisational policies and procedures
Writing	2.2, 2.3, 3.1, 3.3, 4.1, 4.2, 5.2	Uses appropriate vocabulary and formats to achieve precise meaning in a range of documentation
Oral Communication	2.3, 3.3, 4.1, 5.1	Provides information using terminology and style appropriate to context and audience Uses questioning and listening techniques to exchange and clarify information
Numeracy	1.1, 1.2, 2.1-2.3, 4.1, 4.2, 5.1, 5.2	Interprets and analyses numerical information to identify budgetary requirements
Navigate the world of work	1.2, 1.3, 4.2, 5.2	Adheres to organisational protocols and procedures and understands the nature and purpose of own role and associated responsibilities
Interact with others	3.3, 5.1	Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role Seeks to cooperate with others to achieve results in immediate work context
Get the work done	1.1, 1.3, 2.1, 2.2, 3.1-3.3, 4.1, 4.3, 5.1, 5.3	Takes responsibility for planning and organising tasks required to achieve required outcomes Makes routine decisions based on implementation of standard plans and procedures Collects and analyses information efficiently to develop recommendations for improvements and perform resourcing tasks Uses digital systems and tools to access, store and retrieve data and manage information

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBFLM306 Provide workplace information and resourcing plans	BSBFLM306C Provide workplace information and resourcing plans	Updated to meet Standards for Training Packages	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBFLM306 Provide workplace information and resourcing plans

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

use management information system to collect, store and retrieve data to support the preparation of business plans and/or budgets

involve the work team in planning and budget preparation

estimate resource needs and usage according to organisational requirements and allocating or acquiring resources within limits of own role.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

describe information contained in management information systems

discuss basic financial concepts relating to operational plans and budgets

list the main requirements of a business plan

outline data required to prepare resource proposals

outline methods to gain efficiencies in operational resource management.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management field of work and include access to:

relevant workplace documentation and resources

case studies and, where possible, real situations

interaction with others

business technology.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBFLM312 Contribute to team effectiveness

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to contribute to the effectiveness of the work team. It involves planning with the team to meet expected outcomes, developing team cohesion, participating in and facilitating the work team, and communicating with the management of the organisation.

It applies to individuals who play a prominent part in motivating, mentoring, coaching and developing team cohesion through team leadership and forming the link between the management of the organisation and the team members. At this level, work will normally be carried out within known routines, methods and procedures, and may also involve complex or non-routine activities that require some discretion and judgement.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Frontline Management

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1 Contribute to team outcomes	1.1 Consult team members to identify team purpose, roles, responsibilities, goals, plans and objectives 1.2 Support team members to meet expected outcomes
2 Support team cohesion	2.1 Encourage team members to participate in the planning, decision making and operational aspects of the work team to their level of responsibility 2.2 Encourage team members to take responsibility for their own work and to assist each other in undertaking required roles and responsibilities 2.3 Provide feedback to team members to encourage, value and reward team members’ efforts and contributions 2.4 Identify and address issues, concerns and problems identified by team members, or refer to relevant persons as required
3 Participate in work team	3.1 Actively encourage and support team members to participate in team activities and communication processes and to take responsibility for their actions 3.2 Support the team to identify and resolve problems which impede its performance 3.3 Utilise own contribution to work team to serve as a role model for others and enhance the organisation’s image within the work team, the organisation and with clients/customers
4 Communicate with management	4.1 Maintain open communication with line manager/management at all times 4.2 Communicate information from line manager/management to the team 4.3 Communicate unresolved issues to line manager/management and follow up to ensure action is taken in response to these matters

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Writing	2.3, 2.4, 4.2, 4.3	Uses appropriate vocabulary, grammatical structures and conventions to communicate information, matching style to purpose and audience
Oral Communication	1.1, 1.2, 2.1-2.4, 3.1, 3.2, 4.1-4.3	Presents ideas and seeks feedback from others using vocabulary and non-verbal features appropriate to the audience Participates in open discussions to elicit the views of others by asking questions and listening to responses
Navigate the world of work	1.1	Ensures that team members are aware of their rights and responsibilities in the workplace, including workplace safety
Interact with others	1.1, 1.2, 2.1-2.4, 3.1, 3.2, 4.1-4.3	Collaborates, supports and cooperates with others to achieve work outcomes, and encourages others to do the same Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role Recognises importance of own interpersonal skills in projecting a positive image to others in work context Understands the need to modify own communication style to accommodate individual differences
Get the work done	1.1, 2.4, 4.1, 4.3	Plans and implements tasks required to achieve required outcomes Recognises and responds to problems related to role and seeks assistance when problems are beyond immediate responsibilities

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBFLM312 Contribute to team effectiveness	BSBFLM312C Contribute to team effectiveness	Updated to meet Standards for Training Packages	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBFLM312 Contribute to team effectiveness

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

discuss and clarify goals and responsibilities with a team of people

apply management and communication skills with a range of people that:

provides direction and leadership

assists individuals to achieve goals

motivates and builds team cohesion

fosters contribution of and respect for ideas

apply techniques for resolving problems within organisational and legislative requirements

communicate effectively with management including escalating problems outside own area of responsibility

manage communication of information to, and between, the team.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

list organisational goals, objectives and plans that relate to the team

identify legislation, regulations, standards or codes of practice that may impact team performance and outcomes

describe the organisational structure with reference to the organisational chart

describe options for addressing performance issues in the organisation

explain the principles and techniques of:

group dynamics and processes

motivation

negotiation

explain why considering individual behaviour and differences is important to a manager.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management field of work and include access to:

relevant workplace documentation and resources

relevant legislation

case studies and, where possible, real situations

interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBHRM412 Support employee and industrial relations

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to communicate and implement employee relations (ER) and industrial relations (IR) policies and procedures to effectively represent organisations and employers.

The unit applies to individuals who work in support positions, assisting others in dealing with ER and IR conflicts and issues.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Technical Skills – Human Resources

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Support preparation of Employee and Industrial Relations processes	1.1 Source and share applicable legislation, agreements, policies and procedures with relevant stakeholders 1.2 Identify sources of specialist information 1.3 Support implementation of organisational agreements, policies and procedures according to relevant organisation, enterprise and statutory requirements 1.4 Communicate the organisation’s ER and IR procedures to relevant stakeholders according to relevant organisation, enterprise and statutory requirements
2. Support industrial relations	2.1 Identify relevant terms and conditions of employment, employee entitlements, awards, agreements, and individual work contracts 2.2 Provide support to relevant stakeholders in simple IR disputes 2.3 Provide support to relevant stakeholders in negotiation of employee awards, agreements, and workplace conditions 2.4 Record and maintain relevant documents
3. Support employee relations	3.1 Identify relevant grievance and conflict resolution processes 3.2 Provide support to relevant stakeholders in resolution of simple ER conflicts 3.3 Record and maintain relevant documents
4. Contribute to continuous improvement	4.1 Assist required stakeholders to identify issues in ER and IR processes 4.2 Contribute to development of continuous improvement activities 4.3 Record and maintain documentation relating to continuous improvement

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

SKILL	DESCRIPTION
Reading	Comprehends and analyses complex texts from a variety of sources and records to determine relevance to requirements or review implementation of strategies
Writing	Prepares required documents using language and structure appropriate to purpose and audience
Oral Communication	Presents information and seeks advice using language and non-verbal features appropriate to audience and context Participates in discussions using listening and questioning to elicit the views of others and to clarify or confirm understanding
Self-management	Follows policies, procedures and legislative requirements and identifies implications of new legislation or regulation for self and others Understands responsibilities and limits of own role Plans and organises tasks required to achieve required outcomes, seeking advice from others, as required
Teamwork	Selects and uses appropriate conventions and protocols when communicating with co-workers in a range of work contexts Collaborates and cooperates with others to achieve required outcomes Uses effective strategies to moderate conflict and negotiate solutions
Problem solving	Makes a range of critical and non-critical decisions in relatively complex situations

Unit Mapping Information

Supersedes and is equivalent to BSBWRK411 Support employee and industrial relations procedures.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBHRM412 Support employee and industrial relations

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

prepare and support ER (employee relations) and IR (industrial relations) processes for an organisation or work area, on at least two occasions.

In the course of the above, the candidate must:

locate information required to identify relevant legislation, agreements, policies and procedures

use effective communication techniques to support the resolution of simple workplace grievances and conflicts

provide accurate written and oral advice about industrial matters

use strategies to monitor and gather feedback on the implementation of industrial relations policies and procedures.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

key aspects of ER and IR and application in the workplace

relevant industrial relations policies and procedures

key features of grievance resolution policy and procedures

relevant legislation, codes of practice and national standards

relevant state/territory and federal industrial relations systems

key sources of expert advice relevant to performance evidence.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

relevant legislation, regulations, standards and codes

relevant workplace policies and procedures.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBHRM413 Support the learning and development of teams and individuals

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to determine individual and team development needs and to facilitate the development of the workgroup.

The unit applies to individuals with a broad knowledge of learning and development who apply their skills in addressing development needs to meet team objectives. They may have responsibility to provide guidance or to delegate aspects of tasks to others.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Technical Skills – Human Resources

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Contribute to needs development	1.1 Collect information on performance of team members from relevant sources 1.2 Identify individual and team learning and development needs in line with organisational requirements 1.3 Confirm learning plans meet individual and group training and development needs 1.4 Provide opportunities to individuals to selfevaluate performance and identify areas for improvement
2. Support implementation of learning and development	2.1 Develop collaborative learning plans to match skill needs of individuals and groups and match the competency standards relevant to the industry 2.2 Ensure learning delivery methods are relevant to the participants 2.3 Identify and coordinate workplace learning opportunities to facilitate individual and team achievement of competencies 2.4 Identify and manage resources and timelines relevant for learning activities according to organisational requirements
3. Monitor and evaluate workplace learning	3.1 Monitor learning plans to improve the efficiency and effectiveness of learning 3.2 Seek feedback from individuals or teams to identify and implement improvements in future learning arrangements 3.3 Assess and record outcomes and performance of individuals and teams to determine the effectiveness of development programs and the extent of additional development support 3.4 Document and maintain records and reports of competency according to organisational requirements

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

SKILL	DESCRIPTION
Learning	Uses structured approaches to set goals, monitor progress and adjust learning approaches for self and others Builds on knowledge and experience to facilitate interaction and learning with others
Reading	Analyses textual information from a range of sources to identify organisational requirements Analyses information from a range of sources to evaluate performance
Writing	Develops materials to suit the requirements of different roles and individuals in the organisation Maintains records using correct technical and organisational vocabulary
Oral Communication	Uses vocabulary appropriate to context and to establish a supportive and learning environment Uses listening and questioning techniques to confirm or show understanding of different perspectives Selects and uses appropriate conventions and protocols when communicating with co-workers in a range of work contexts
Self-management	Recognises and responds to explicit and implicit organisational procedures and protocols Understands how own role meshes with others and contributes to broader goals
Teamwork	Recognises the importance of building rapport to establish effective working relationships Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group interaction Negotiates with others to achieve agreeable outcomes playing an active role in facilitating consensus in potentially contentious situations
Problem solving	Uses logical planning processes to organise, implement and monitor learning and development needs Systematically gathers and analyses all relevant information and evaluates options to make informed decisions Evaluates outcomes of decisions to identify opportunities for improvement

Unit Mapping Information

Supersedes and is equivalent to BSBLED401 Develop teams and individuals.

Supersedes but is not equivalent to:

BSBFLM311 Support a workplace learning environment

BSBLED301 Undertake e-learning.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBHRM413 Support the learning and development of teams and individuals

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

contribute to, facilitate and monitor learning and development for at least one team and for at least one individual.

In the course of the above, the candidate must:

collect data on team and individual and team development needs

collaboratively develop learning plans to match skill needs of individuals and groups

coordinate learning opportunities

give and receive feedback during the implementation of learning plans

monitor and review workplace learning plan implementation plans.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

facilitation techniques to support team development and improvement

organisational policies, plans and procedures for developing teams

career paths and competency standards relevant to the industry

key sources of information relevant to inform development needs

key features of learning and development methods.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

learning and development plans, policies and procedures.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBHRM415 Coordinate recruitment and onboarding

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to develop and implement strategies to source candidates and to assess their suitability for available positions.

The unit applies to individuals working in a human resources job role, as well as those for whom recruitment and onboarding are part of their broader duties.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit Sector

Technical Skills – Human Resources

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Plan for recruitment	1.1 Establish recruitment requirements and authority to fill position 1.2 Consult with relevant stakeholders about job descriptions, selection criteria and workforce strategy 1.3 Contribute to development of job descriptions that accurately reflect the role requirements according to relevant policies, procedures and legislative requirements 1.4 Implement strategies to assist in sourcing candidates according to organisational policies and procedures
2. Screen and interview potential candidates	2.1 Conduct preliminary screening with candidates according to legislative requirements 2.2 Organise and conduct interviews and selection activities according to organisational policies and procedures 2.3 Carry out skills assessment relevant to the position 2.4 Obtain relevant additional information from candidates
3. Assess and select candidates	3.1 Consult with relevant stakeholders to conduct assessment and selection process according to organisational policy and legislative requirements 3.2 Assess candidates against specified selection criteria and referee reports 3.3 Prepare recommendations for relevant stakeholders and document according to organisational procedures
4. Manage candidate outcomes	4.1 Inform all candidates of selection decisions 4.2 Provide feedback to candidates according to organisational policies and procedures 4.3 Secure preferred candidate’s agreement 4.4 Coordinate necessary documentation according to organisational procedures, observing confidentiality and privacy requirements
5. Onboard successful candidate	5.1 Advise relevant stakeholders of new appointment, including start date 5.2 Make necessary administrative arrangements for pay and employee record keeping 5.3 Coordinate successful candidate’s onboarding according to organisational policies and procedures

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

SKILL	DESCRIPTION
Reading	Interprets a range of textual information from a variety of sources and analyses and reviews for compliance and suitability
Writing	Prepares concise notes to help synthesise information sourced during research Produces reports and other business communication for a range of contexts and audiences using relevant language and structure
Oral Communication	Asks questions and listens carefully to gather, interpret or evaluate information Participates in verbal exchanges using clear language and appropriate tone to provide relevant information and feedback
Self-management	Applies workplace protocols, legislation or regulations relevant to own responsibilities Selects and uses appropriate conventions and protocols when communicating with candidates or clients Takes responsibility for planning and implementing tasks for efficient and effective outcomes
Teamwork	Participates in conversations relevant to role responding, explaining, negotiating and persuading, as required
Problem solving	Uses systematic, analytical processes to evaluate information and make decisions

Unit Mapping Information

Supersedes and is equivalent to BSBHRM405 Support the recruitment, selection and induction of staff.

Supersedes but is not equivalent to:

BSBEMS401 Develop and implement business development strategies to expand client base

BSBEMS402 Develop and implement strategies to source and assess candidates

BSBEMS403 Develop and provide employment management services to candidates

BSBEMS404 Manage the recruitment process for client organisations

BSBSMB417 Recruit staff.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBHRM415 Coordinate recruitment and onboarding

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

coordinate the recruitment and onboarding of two candidates.

In the course of the above, the candidate must:

demonstrate the process for screening and interviewing a candidate

communicate effectively with clients and successful and unsuccessful candidates

review job descriptions and use them to support sourcing, selecting and appointing suitable staff

consult with relevant stakeholders to gain approvals

develop selection criteria and interview questions in consultation with relevant stakeholders

obtain referees’ reports

provide a written report or demonstration of an assessment of a candidate’s skills and selection recommendation

secure preferred candidate’s agreement and provide an employment contract.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

key provisions of relevant legislation, regulations, standards and codes of practice that affect employment agencies and organisation’s recruiting processes

common interview techniques and recruitment sourcing methods

common methods of attracting candidates

methods to assess and report on candidates according to organisational procedures

strategies to provide feedback to candidates according to organisational procedures.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

workplace policies and procedures relevant to performance evidence

position descriptions

legislation, regulations, Codes and Standards relevant to staff recruitment, selection and onboarding.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBHRM522 Manage employee and industrial relations

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to manage employee relations (ER) and industrial relations (IR) matters in an organisation. It involves developing and implementing ER and IR policies and plans and managing conflict resolution negotiations.

The unit applies to those who are authorised to oversee IR and manage conflict and grievances in an organisation. They will have a sound theoretical knowledge base in human resources management and IR as well as current knowledge of ER and IR trends and legislation.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Technical Skills – Human Resources

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Develop ER and IR policies and plans	1.1 Determine long term ER strategy according to organisational objectives 1.2 Analyse existing ER performance in relation to workforce objectives 1.3 Evaluate options in terms of cost-benefit, risk-analysis and relevant industrial instruments 1.4 Consult relevant internal stakeholders and develop IR policies and plans 1.5 Identify the skills and knowledge relevant for management and the workforce to effectively implement these strategies and policies
2. Implement ER and IR policies and plans	2.1 Develop implementation plan and contingency plan for ER and IR policies and strategies 2.2 Organise training and development for identified requirements to support ER and IR plan 2.3 Agree on changes required by the organisational policies and implementation plan 2.4 Document procedures for addressing grievances and conflict according to organisational policies and procedures 2.5 Identify and communicate key procedures for addressing grievances and conflict to stakeholders 2.6 Review ER and IR policies and plans and establish whether they are meeting their intended outcomes
3. Manage negotiations to resolve conflict	3.1 Develop and deliver training to individuals in conflict-management techniques and procedures 3.2 Identify, and where relevant alleviate or eliminate, sources of conflict or grievance according to legal requirements 3.3 Evaluate documentation and other information sources and clarify issues in dispute and ensure completeness, balance and relevance 3.4 Obtain expert or specialist advice and/or refer to precedents, if required 3.5 Determine and apply negotiation strategy 3.6 Advocate the organisation’s position to reach a resolution that aligns with organisational objectives

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

SKILL	DESCRIPTION
Reading	Interprets, critically analyses and applies appropriate strategies to construct meaning from complex texts
Writing	Displays knowledge of required structure and layout, employing broad vocabulary, grammatical structure and conventions appropriate to purpose and audience
Oral communication	Conveys information using language and non-verbal features appropriate to the audience Employs listening and questioning techniques to clarify and confirm understanding
Numeracy	Extracts and evaluates the mathematical information embedded in a range of tasks and texts
Initiative and enterprise	Modifies or develops organisational policies to achieve organisational goals and comply with legislative requirements Keeps up to date on changes to legislation or regulations relevant to own rights and responsibilities and considers implications of these
Teamwork	Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group interaction, influencing direction and taking a leadership role on occasion Actively builds networks that include key people with expert skills and knowledge Uses a range of strategies to facilitate an acceptable outcome for all parties where conflicts occur
Problem solving	Sequences and schedules complex activities, monitors implementation and manages relevant communication Uses analytical techniques to identify issues and generate possible solutions, seeking input from others, as required, before making decisions or implementing solutions Draws on the diverse perspectives of others to gain insights into current practices and opportunities for change

Unit Mapping Information

Supersedes and is equivalent to BSBWRK520 Manage employee relations.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBHRM522 Manage employee and industrial relations

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

develop and implement ER and IR policies and plans in at least one work area.

In the course of the above, the candidate must:

analyse organisational documentation and determine long-term ER objectives and current ER performance

collaborate with others to develop and review IR policies and plans

develop implementation and contingency plans for IR policies

identify the skills and knowledge needed to implement the plan and organise training and development for self and staff

document and communicate strategies and procedures for eliminating and dealing with grievances and disputes

train others in conflict-resolution techniques

manage IR conflicts, including advocating the organisation’s position during negotiations and documenting, implementing and following up agreements.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

relevant IR legislation or regulations

key features of enterprise and workplace bargaining processes

key features of relevant entities in the current Australian IR system, including courts and tribunals, trade unions and employer bodies

key sources of expert ER and IR advice

relevant organisational policies and procedures

key features of organisational objectives

key aspects of cost-benefit, risk-analysis and current legislative requirements.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

awards and enterprise bargaining agreements

relevant legislation, regulations, standards and codes

workplace documentation and resources relevant to performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBHRM524 Coordinate workforce plan implementation

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to coordinate the implementation of a workforce plan, including researching requirements, coordination of planning and implementing initiatives and monitoring trends.

The unit applies to individuals who are human resource practitioners or staff members with a role in a policy or planning unit that focuses on workforce planning.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Technical Skills – Human Resources

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Research workforce requirements	1.1 Review current data on staff turnover and demographics 1.2 Assess factors impacting workforce supply 1.3 Establish organisation’s requirements for a skilled and diverse workforce
2. Coordinate workforce objectives and strategies	2.1 Consult relevant stakeholders on organisational strategy and establish aligned objectives for modification or retention of the workforce 2.2 Confirm objectives for workforce diversity and cross-cultural management with relevant stakeholders 2.3 Assist determination of strategies to address high staff turnover 2.4 Assist determination of objectives to retain relevant skilled labour 2.5 Assist determination of strategies to source skilled labour 2.6 Communicate plan objectives to relevant stakeholders 2.7 Obtain agreement and endorsement for objectives and establish targets
3. Coordinate implementation of initiatives	3.1 Support implementation of agreed objectives for recruitment, training, redeployment and redundancy 3.2 Identify strategies to assist workforce to deal with organisational change and coordinate implementation 3.3 Identify strategies to assist in meeting the organisation’s workforce diversity goals and coordinate implementation 3.4 Coordinate implementation of succession planning system and ensure workers are developed and retained
4. Monitor and evaluate workforce trends	4.1 Review workforce plan against patterns in existing employee and workforce changes 4.2 Monitor labour supply trends for areas of over and under supply in the external environment 4.3 Monitor effects of labour trends on the demand for labour within own organisation 4.4 Coordinate survey of organisational climate and collect worker satisfaction results 4.5 Consult with relevant stakeholders and refine objectives and strategies in response to internal and external changes 4.6 Monitor government policy on labour demand and supply 4.7 Evaluate effectiveness of change processes against agreed objectives

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

SKILL	DESCRIPTION
Reading	Interprets and critically analyses organisational strategy and data on staff turnover and demographics
Writing	Uses broad vocabulary, grammatical structure and conventions appropriate to audience and context to develop strategies, plans or reports
Oral communication	Conveys information using language, format and style appropriate to a specific audience
Numeracy	Extracts and applies mathematical information and problem-solving strategies when monitoring labour trends and surveying organisational climate
Initiative and enterprise	Understands and interprets organisational goals to develop processes, objectives or strategies relevant to own role requirements Selects and implements appropriate communication protocols to liaise with stakeholders in a range of work contexts
Self-management	Sequences and schedules complex activities, monitors implementation and manages relevant communication when researching requirements and developing workforce objectives and strategies Uses a range of digital tools to collect data, and to extract, organise and share information
Problem solving	Anticipates potential problems and uses analytical or lateral thinking processes to formulate contingency plans Makes a range of critical and non-critical decisions in relatively complex situations, taking a range of constraints into account when assessing factors affecting workforce supply

Unit Mapping Information

Supersedes and is equivalent to BSBHRM513 Manage workforce planning.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBHRM524 Coordinate workforce plan implementation

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

coordinate the implementation of a workforce plan in at least one work area.

In the course of the above, the candidate must:

review relevant trends and supply and demand factors that will impact on organisation’s workforce

review and interpret information from a range of internal and external sources, in order to identify:

current staff turnover and demographics

labour supply trends factors that may affect workforce supply

organisation’s workforce requirements objectives and strategies.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

key features of external labour supply relevant to the specific industry or skill requirements of the organisation

key features of industrial relations relevant to the specific industry

labour force analysis and forecasting techniques

common programs that ensure workplace is an employer of choice

key aspects of:

staff turnover and demographics factors

sources of skilled labour

contingency plans

strategies for recruitment, training, redeployment and redundancy

strategies to assist in meeting the organisation’s workforce diversity goals

format and content of workforce plan according to organisational procedures.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

workplace documentation and resources relevant to performance evidence

organisational strategic and operational plans

relevant organisational policies and procedures.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBHRM528 Coordinate remuneration and employee benefits

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to coordinate an organisation’s remuneration and benefits plans. It incorporates all functions associated with remuneration, including packaging, salary benchmarking, market rate reviews, bonuses and the legislative aspects of remuneration and employee benefits.

The unit applies to individuals who are human resource practitioners responsible for overseeing an organisation’s remuneration process.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Technical Skills – Human Resources

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Update organisation’s remuneration strategy	1.1 Identify the scope of remuneration and benefits plans in consultation with relevant stakeholders 1.2 Research current practice, recent developments and legislative parameters for remuneration strategy 1.3 Develop and refer remuneration and employee benefits options for consideration by relevant stakeholders 1.4 Assist in presenting options and describing link to organisational strategic objectives 1.5 Record agreed remuneration policies and incentive plans
2. Coordinate remuneration and employee benefits strategy	2.1 Determine occupational groups that are industrial agreement based 2.2 Ensure organisation is competitive in its particular occupational group 2.3 Align remuneration and benefits plans with performance management system 2.4 Ensure remuneration and employee benefits are according to legal requirements and organisational policies and procedures 2.5 Ensure incentive arrangements, if relevant, comply with the organisation’s remuneration strategy
3. Review and update remuneration strategy	3.1 Consult managers and employees about the effectiveness of the remuneration strategy 3.2 Amend strategy and plans as necessary to meet organisational policies and legal requirements

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

SKILL	DESCRIPTION
Reading	Evaluates and integrates facts and ideas to construct meaning from a range of text types
Writing	Develops complex material for specific audiences using clear language and appropriate structure to convey explicit information, requirements and recommendations
Oral Communication	Draws on a repertoire of open questioning and active listening skills when consulting others Uses appropriate terminology and non-verbal features to present information or clarify understanding
Numeracy	Analyses numerical information to determine employee remuneration and benefits according to a clear set of parameters
Initiative and enterprise	Adheres to relevant organisational policies, procedures and legislative requirements
Teamwork	Uses effective presentation and collaboration skills to show options, negotiate agreement and gain feedback on policies
Self-management	Accepts responsibility for planning and sequencing complex tasks and workload, negotiating key aspects with others, taking into account capabilities, efficiencies and effectiveness Applies systematic and analytical processes to determine appropriate models of remuneration and benefits for particular occupational groups and individuals

Unit Mapping Information

Supersedes and is equivalent to BSBHRM505 Manage remuneration and employee benefits.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBHRM528 Coordinate remuneration and employee benefits

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

develop a remuneration strategy for at least two different occupational groups.

In the course of the above, the candidate must:

manage remuneration and benefits according to all legislative and ethical requirements and operational policies

apply awards and agreements to remuneration processes

apply requirements of the Australian Taxation Office in relation to income tax, superannuation reporting, fringe benefits tax (FBT) and bonus payments.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

remuneration principles or models and approaches

ethical practices relating to remuneration and benefits strategies

common remuneration or employee benefits

ways to position an organisation to be an ‘employer of choice’

relevant industrial agreements

organisational policies and procedures affecting remuneration strategies

relevant legislation, regulations and standards that may affect remuneration strategies

relevant business ethical requirements

requirements of the Australian Taxation Office in relation to:

income tax

superannuation reporting

FBT and bonus payments.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

workplace documentation and resources relevant to performance evidence

relevant organisational policies and procedures

relevant legislation, regulations and codes of practice.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBHRM612 Contribute to the development of employee and industrial relations strategies

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge to contribute to the development and maintenance of a positive and productive workplace environment. It covers aspects of employee relations (ER) and industrial relations (IR) impacting on managers at the strategic level.

The unit applies to individuals who are non-specialist human resource managers and covers a broad range of ER and IR activities.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Technical Skills – Human Resources

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Contribute to employee relations (ER) and industrial relations (IR) strategy development and policies	1.1 Ensure ER and IR strategies are consistent with organisational strategic objectives 1.2 Contribute to development strategies and policies in consultation with relevant stakeholders 1.3 Ensure strategies and policies promote absence of discrimination and harassment 1.4 Contribute to development of risk management strategies 1.5 Identify potential areas of conflict and ensure strategies and policies are according to objectives of relevant groups and individuals
2. Contribute to a productive culture	2.1 Negotiate awards, agreements, and contracts according to organisational objectives and employee rights and obligations 2.2 Ensure conditions of employment meet legal and organisational requirements, and source external specialist advice, where required 2.3 Develop policies and practices that facilitate employee recruitment, retention and satisfaction 2.4 Provide onboarding programs and training that develop competence and confidence and ensure work is performed safely and effectively 2.5 Support employees to understand their roles 2.6 Develop, regularly review and update individual and team development plans 2.7 Evaluate and revise ER and IR policies regularly
3. Resolve ER and IR problems	3.1 Establish processes for early intervention and identify problems or grievances 3.2 Communicate problem solving processes and obtain support from relevant stakeholders 3.3 Coordinate training that develops competence in conflict management, negotiation and dispute resolution 3.4 Obtain specialist advice, where required 3.5 Ensure processes are fair, equitable and according to relevant awards agreements and legislation 3.6 Ensure problem solving processes provide for external mediation and conciliation, and arbitration, where required
4. Contribute to diversity policies	4.1 Develop plans for the promotion of diversity within the organisation in consultation with relevant stakeholders 4.2 Promote the importance of diversity and its benefits within the organisation 4.3 Develop diversity education plans 4.4 Develop and implement processes that rectify diversity issues according to organisational policies and procedures

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

SKILL	DESCRIPTION
Reading	Identifies and interprets relevant information and ideas in a range of complex texts relating to ER and IR Recognises relevant information within job specifications and work processes
Writing	Demonstrates sophisticated writing skills by selecting appropriate conventions and stylistic devices to express precise meaning to manage ER and IR
Oral Communication	Presents information and opinions using language and non-verbal features appropriate to audience Uses verbal and listening skills to obtain specialist advice as well as promoting diversity within the organisation
Numeracy	Selects and interprets mathematical information embedded in a range of tasks and texts
Self-management	Works autonomously making high level decisions to achieve and improve organisational goals Monitors and reviews the organisations policies, procedures and adherence to legislative requirements to implement and manage change
Teamwork	Selects and uses appropriate conventions and protocols when communicating with staff at various levels Influences and fosters a collaborative culture facilitating a sense of commitment and workplace cohesion Shares knowledge, information and experience openly as an integral part of the working relationship
Initiative and enterprise	Gathers and analyses data and seeks feedback to improve plans and processes
Planning and organising	Sequences and schedules a range of complex activities, monitors implementation and manages relevant communication
Problem solving	Makes high impact decisions in a complex and diverse environment, using input from a range of sources Anticipates potential problems and formulates plans to deal with them, as they arise

Unit Mapping Information

No equivalent unit. Supersedes but is not equivalent to BSBHRM604 Manage employee relations.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBHRM612 Contribute to the development of employee and industrial relations strategies

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

contribute to developing one employee relations (ER) strategy and one industrial relations (IR) strategy.

In the course of the above, the candidate must:

contribute to the development of an ER and IR risk management strategy

negotiate employment awards, agreements and contracts

maintain high standards of performance in respect to equal opportunity and the management of diversity

manage conflict and early intervention in respect to employee grievances and problems.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

common human resource specialist assistance requirements

key principles of industrial agreements relevant to the development of ER and IR strategies

organisational plans for human resource planning

organisational policies and procedures relevant to ER and IR strategies

key performance measurement systems

relevant legislative and regulatory requirements

consultation, negotiation, conflict management and dispute resolution strategies relevant to employee and industrial relations

discrimination and the importance of diversity

key aspects of staff development and training strategies

organisational risk management strategies in relation to employee and industrial relations

key aspects of organisational objectives.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

workplace documents and resources relevant to performance evidence

organisational strategic and operational plans

workplace policies and procedures relevant to performance evidence

legislation, regulations, codes of practice and industrial awards relevant to the business.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBINN301 Promote innovation in a team environment

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to be an effective and proactive member of an innovative team.

It applies to individuals who play a proactive role in demonstrating, encouraging or supporting innovation in a team environment. The individual may be a team participant or a team leader. Teams may be formal or informal and may comprise a range of personnel.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit Sector

Creativity and Innovation – Innovation

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1 Create opportunities to maximise innovation within the team	1.1 Evaluate and reflect on what the team needs and wants to achieve 1.2 Check out information about current or potential team members’ work in the context of developing a more innovative team 1.3 Bring people into the team or make suggestions for team members based on what needs to be achieved and the potential for cross fertilising ideas 1.4 Acknowledge, respect and discuss the different ways that people may contribute to building or enhancing the team
2 Organise and agree effective ways of working	2.1 Jointly establish ground rules for how the team will operate 2.2 Agree and communicate responsibilities in ways that encourage and reinforce teambased innovation 2.3 Agree and share tasks and activities to ensure the best use of skills and abilities within the team 2.4 Plan and schedule activities to allow time for thinking, challenging and collaboration 2.5 Establish personal reward and stimulation as an integral part of the team’s way of working
3 Support and guide colleagues	3.1 Model behaviour that supports innovation 3.2 Seek external stimuli and ideas to feed into team activities 3.3 Proactively share information, knowledge and experiences with other team members 3.4 Challenge and test ideas within the team in a positive and collaborative way 3.5 Proactively discuss and explore ideas with other team members on an ongoing basis
4 Reflect on how the team is working	4.1 Debrief and reflect on activities and on opportunities for improvement and innovation 4.2 Gather and use feedback from within and outside the team to generate discussion and debate 4.3 Discuss the challenges of being innovative in a constructive and open way 4.4 Take ideas for improvement, build them into future activities and communicate key issues to relevant colleagues 4.5 Identify, promote and celebrate successes and examples of successful innovation

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.2, 4.2	Interprets and analyses textual information, from a wide range of sources, to identify information relevant to team activities
Writing	2.2, 3.3, 4.4	Uses clear language and formats appropriate for the audience to highlight and present specific information
Oral Communication	1.2, 1.3, 1.4, 2.1, 2.2, 3.5, 4.1, 4.2, 4.3, 4.4, 4.5	Actively participates in verbal exchanges of ideas and elicits the views and opinions of team members by listening and questioning Uses clear language to clarify rules and roles relating to team activities in formal and informal situations
Numeracy	1.2, 4.2	Interprets numeric information relevant to team activities
Navigate the world of work	1.1, 3.1, 3.2, 3.5	Understands the nature and purpose of own role and how it affects others in the work context
Interact with others	1.1-1.4, 2.1, 2.2, 3.1, 3.2, 3.4, 3.5, 4.1, 4.2, 4.4, 4.5	Uses inclusive techniques to initiate, contribute and promote discussion amongst potentially diverse team members Recognises the importance of establishing and building effective working relationships Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role
Get the work done	1.3, 1.4, 2.2, 2.4, 2.5, 3.2, 3.4, 4.2, 4.4, 4.5	Plans, sequences and prioritises tasks for efficient and effective outcomes Contributes to continuous improvement of current work practices by applying basic principles of analytical and lateral thinking Uses problem-solving processes to address less predictable problems, and when appropriate, seeking input from others Reflects on outcomes and further explores own and the team’s role in implementing innovation

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBINN301 Promote innovation in a team environment	BSBINN301A Promote innovation in a team environment	Updated to meet Standards for Training Packages	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBINN301 Promote innovation in a team environment

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

apply practices that promote innovation within a team including:

modelling open and respectful communications

contributing to the make-up and rules of the team

planning and scheduling of activities

reflecting on activities, feedback and challenges to identity improvement options

encourage others to contribute to innovation in the team

implement improvements and communicate about them.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain what innovation is, the different types of innovation and the benefits of innovation

describe the internal and external factors that contribute to a team becoming and remaining innovative including:

team characteristics

the role of group dynamics and diversity

broader environmental factors

explain how activities can encourage or hinder innovation in a team including:

allocation of time and activities

modelling behaviour

rewards and recognition

communications

feedback.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the creativity and innovation and include access to:

workplace documents

case studies and, where possible, real situations

office equipment and resources

interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBINS302 Organise workplace information

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to receive, collect, organise and apply workplace information in the context of an organisation’s work processes, record managing and knowledge management systems.

The unit applies to those who perform a defined range of skilled operations in various work contexts. They may exercise discretion and judgement using appropriate knowledge of information management to provide technical advice and support to a team.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Technical Skills – Information Services

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Receive, acquire and assess information	1.1 Confirm that proposed methods of receiving and acquiring information meet organisational policies and procedures 1.2 Receive and acquire information according to organisational policies and procedures 1.3 Confirm information is clear, accurate, current and relevant to intended tasks 1.4 Access additional required information from relevant stakeholders
2. Organise information	2.1 Organise information in a format suitable for analysis, interpretation and distribution according to organisational policies and procedures 2.2 Store information using relevant systems and technology according to organisational policies and procedures 2.3 Distribute information to relevant stakeholders 2.4 Identify issues accessing, organising and storing information and solve collaboratively with relevant stakeholders
3. Review information needs	3.1 Seek feedback on clarity, accuracy, relevancy and sufficiency of information 3.2 Review feedback and suggest updates to receipt and acquisition processes, where required 3.3 Identify and document future information needs and suggest modifications to collection and organisation processes

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Reading	Recognises and assesses textual information to complete tasks according to requirements
Writing	Completes workplace records, forms and documentation accurately using correct format, accurate spelling and grammar and terminology specific to requirements
Oral Communication	Collects information by listening and questioning Participates in a verbal exchange using clear language to contribute information and convey issues
Self-management	Understands rights and responsibilities and complies with explicit policies and procedures and legal and regulatory requirements
Teamwork	Complies with work instructions and contributes to work group discussions using accepted conventions
Planning and organising	Plans and implements routine tasks and workload making decisions about sequencing and timing
Technology	Uses digital technology to access and record information and to communicate with others
Problem solving	Makes low impact decisions within familiar situations, based on a range of predefined or routine solutions, and evaluates the effectiveness of the outcome

Unit Mapping Information

Supersedes and is equivalent to BSBINM301 Organise workplace information.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBINS302 Organise workplace information

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

gather, assess, organise and distribute three pieces of workplace information.

In the course of the above, the candidate must:

provide information according to organisational policies and procedures

use business technology to coordinate information

communicate with relevant stakeholders to obtain and check workplace information

monitor, review and modify information organisation processes.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

methods for checking information is clear, accurate, current and relevant for purpose

organisational policies and procedures relating to workplace information

features and functions of technology required to store and organise information.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

organisational policies and procedures relevant to workplace information

examples of information documents found in the workplace.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBINS309 Maintain business records

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to maintain the records of a business on an operational basis.

The unit applies to individuals who follow established guidelines and processes to carry out their work. They work under supervision or in consultation with senior staff or system users to support effective information management and governance practices across the organisation.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Technical Skills – Information Services

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Collate business records	1.1 Identify relevant information and records according to organisational policies and procedures 1.2 Organise records in accordance with organisational policies and procedures 1.3 Follow relevant security and access requirements in accordance with organisational policies and procedures
2. Update business or records system	2.1 Record and update information and record description of new records in business or records system according to organisational policies and procedures 2.2 Identify and dispose of relevant records of redundant business activities from current system according to organisational policies and procedures
3. Prepare and distribute reports from the business or records system	3.1 Interpret requests for reports 3.2 Prepare reports from business or records system according to request and organisational security and access procedures 3.3 Distribute reports to relevant stakeholders according to organisational policies and procedures

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Reading	Gathers and interprets textual information from different sources to determine how information and records may be applied
Writing	Uses clear and industry related terminology to document, complete and update workplace information and records
Numeracy	Recognises and uses numerical systems associated with business or record systems
Self-management	Takes responsibility for planning and organising own workload to ensure work deadlines are met Takes responsibility for the outcomes of routine decisions related directly to own role
Technology	Uses main features and functions of digital tools to maintain business records

Unit Mapping Information

Supersedes and is equivalent to BSBRKG304 Maintain business records.

Supersedes but is not equivalent to BSBRKG305 Review recordkeeping functions.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBINS309 Maintain business records

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

identify, organise, update, and distribute four business records in compliance with organisational policies and procedures on at least three separate occasions.

In the course of the above, the candidate must:

record and update information in an information management system

describe records.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

organisational policies and procedures regarding the maintenance and security of business records

organisational requirements of business or records system reports

key aspects and processes of records management and records management systems.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

workplace documentation and resources relevant to business records.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBINS401 Analyse and present research information

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to collect, organise, analyse and present information using available systems and sources. This includes identifying research requirements and sources of information, evaluating the quality and reliability of the information, and preparing and producing reports.

The unit applies to those who are required to analyse and apply their knowledge of the organisation to research tasks, evaluate information from a variety of sources and apply solutions to a range of predictable and unpredictable problems.

No licensing, legislation or certification requirements apply to this unit at the time of publication.

Unit Sector

Technical Skills – Information Services

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Identify and confirm research strategy	1.1 Identify research objectives according to organisational requirements 1.2 Identify potential sources for research information relevant to organisation requirements 1.3 Assess reliability of potential sources 1.4 Identify and confirm information research strategy is relevant to the research objectives
2. Collect and store research information	2.1 Access and extract relevant information in a format suitable for analysis and distribution according to research strategy 2.2 Store research information according to security requirements and organisational policies and procedures
3. Analyse and synthesise research information	3.1 Analyse stored information according to research strategy 3.2 Identify themes and draw conclusions according to research strategy 3.3 Demonstrate that assumptions and conclusions used in analysis are clear, justified, supported by evidence and consistent with research strategy
4. Present research information	4.1 Identify methods of reporting that align with the intended audience and relevant organisational requirements 4.2 Draft research report on findings 4.3 Facilitate review of draft report according to organisational policies and procedures 4.4 Distribute research report according to organisational policies and procedures 4.5 Obtain feedback and comments on suitability and sufficiency of findings in accordance with organisational requirements

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Reading	Analyses and evaluates textual information to develop information research strategies, integrate facts and ideas and meet organisational requirements
Writing	Gathers, evaluates and integrates information from a range of sources Presents findings, recommendations and issues in required format using language, structure and style appropriate to audience
Oral Communication	Presents recommendations and issues using language appropriate to audience and according to organisational requirements
Self-management	Plans, organises and implements tasks to meet organisational requirements Takes responsibility for the outcomes of routine decisions related directly to own role
Problem solving	Identifies and solves foreseeable problems in familiar work contexts
Technology	Uses the main features and functions of digital technologies and tools to research and analyse information

Unit Mapping Information

Supersedes and is equivalent to BSBRES411 Analyse and present research information.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBINS401 Analyse and present research information

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

research, analyse and present research findings according to organisational requirements on at least two occasions.

In the course of the above, the candidate must:

identify research requirements and objectives

collect, organise and present research information

maintain information securely

prepare report on research findings, including:

justified assumptions and conclusions

efficient and reliable research methods.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

organisational policies and procedures relating to:

accessing information

storing information

security requirements

form and content of research report

key aspects of the reliability and validity of research and analysis

common research strategies

key aspects of relevant information sources, including:

reliability

accuracy

authority

audience

relevance

likelihood of bias.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

workplace information systems, equipment and resources relevant to performance evidence

workplace policies and procedures relevant to performance evidence.

Assessors of this unit must satisfy the assessor requirements in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBINS402 Coordinate workplace information systems

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to implement and review workplace information systems. It involves identification, collection, initial analysis and use of information.

The applies to individuals whose work will normally be carried out within methods and procedures which require planning and evaluation, leadership and guidance of others, and some discretion and judgement.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Technical Skills – Information Services

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Identify and review information needs	1.1 Identify information required by relevant stakeholders 1.2 Review information requirements to determine suitability, accessibility, currency and reliability of information according to organisational policies and procedures
2. Collect, analyse and report information	2.1 Collect information which is adequate and relevant to the requirements of relevant stakeholders 2.2 Confirm information is in a format suitable for analysis, interpretation and distribution 2.3 Analyse information, identify and report relevant trends according to the requirements for which it was collected
3. Implement information systems	3.1 Implement information systems effectively to store, retrieve and regularly review information for decision making purposes 3.2 Use technology available in the work area to manage information effectively 3.3 Recommend improvements to information system to relevant stakeholders
4. Support information system continuous improvement	4.1 Collect data about information system future needs in consultation with relevant stakeholders 4.2 Confirm identified information system future needs reflect the organisation’s business plans 4.3 Assist development of proposals for continuous improvement of information system 4.4 Distribute information to relevant stakeholders on information system changes, where required

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Reading	Critically analyses documentation from a variety of sources and consolidates information
Writing	Develops information for a specific audience using clear and detailed language
Oral Communication	Uses active listening and questioning to convey and clarify information and to confirm understanding
Numeracy	Selects from and uses mathematical strategies to perform initial analysis on information
Planning and organising	Takes responsibility for planning, sequencing and prioritising tasks and own workload for efficiency and effective outcomes
Teamwork	Cooperates with others and contributes to work practices where joint outcomes are expected and deadlines are to be met
Problem solving	Contributes to continuous improvement of current work practices by applying basic principles of analytical thinking
Technology	Uses digital technologies and systems to access, enter, present and distribute information

Unit Mapping Information

Supersedes and is equivalent to BSBINM401 Implement workplace information system.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBINS402 Coordinate workplace information systems

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

distribute information to relevant stakeholders in response to three different workplace information needs

implement and review a workplace information system on at least one occasion.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

key aspects of workplace information systems including:

budgets and financial management systems

customer information software or records

databases

product and service information

project management software

record management systems

spreadsheets.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

a workplace information system

organisational policies and procedures.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBINS512 Monitor business records systems

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to set up the operational frameworks for the creation, capture and use of records and to monitor and review these frameworks and activities within an organisation.

The unit applies to individuals who work closely with other staff members in an organisation and may also have a degree of individual responsibility and autonomy. They use a range of organisational, analytical and managerial techniques to perform their work in business and records systems or in specialist information management environments, such as archives.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Technical Skills – Information Services

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Identify requirements or modifications	1.1 Identify and document core business, supporting activities, resources, business and social context, using observation and consultation 1.2 Identify organisational functions and activities for which records must be kept 1.3 Identify security and access requirements for records system content from analysis of organisation’s activities 1.4 Analyse organisational reporting and accountability requirements in the context of the business documentation
2. Develop information management system	2.1 Select or develop a metadata standard to be applied to all records as they are captured into the records management system 2.2 Specify technological, internal controls, maintenance, disposal and updating requirements of prospective records system according to scale and nature of business operations 2.3 Select cost structure for business or records systems relevant to size, nature, and organisational cash flow requirements
3. Develop an implementation plan	3.1 Identify and document information management responsibilities of individual personnel or organisational units 3.2 Develop measurable performance indicators for information management activities 3.3 Contribute to the development of policies and procedures for capturing and controlling records 3.4 Communicate implementation plan to users of the system and other relevant organisational staff
4. Monitor and review business or records system	4.1 Monitor records system and notify staff according to implementation plan 4.2 Record details of variation from implementation plan 4.3 Provide required reports to relevant authority relating to use and maintenance of records 4.4 Designate responsibilities to staff for record creation and capture activities in accordance with organisational policies and procedures
5. Review and respond to problems and changes	5.1 Use monitoring reports and external events to identify any issues that require a systemic response 5.2 Make recommendations for revisions to systems, procedures, and strategic plans in response to identified issues 5.3 Make and review amendments to system and implementation plan, where required 5.4 Prepare recommendations for system amendments, planning and implementation 5.5 Authorise procedures for using the business or records systems, and for any subsequent amendments to the procedures

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Reading	Evaluates and interprets information from a range of relevant sources and identifies relevant and key information
Writing	Creates documents to convey information and instructions using language and format appropriate to text and audience
Oral Communication	Uses active listening and questioning techniques to confirm and clarify information Communicates using words and non-verbal features appropriate to the audience and context
Numeracy	Interprets, compares and contrasts numerical data to determine needs Uses numerical systems associated with record storage systems
Planning and organising	Uses understanding of organisational requirements in planning an appropriate information management system Sequences and schedules tasks required to achieve outcomes and manages relevant communication
Technology	Uses digital systems to develop and monitor business records system

Unit Mapping Information

Supersedes and is equivalent to BSBRKG502 Manage and monitor business or records systems.

Supersedes but is not equivalent to:

BSBRKG505 Document or reconstruct a business or records system

BSBRKG604 Determine security and access rules and procedures.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBINS512 Monitor business records systems

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

develop, implement and review one records system for an organisation or work area.

In the course of the above, the candidate must:

identify the requirement for a business records system

document the steps used to determine the criteria for a records system appropriate to the organisation’s business functions and reporting requirements

develop an implementation plan.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

key principles and processes of records management and records management systems

internal controls required of the business or records system

key characteristics of the organisational functions, structure and culture relevant to implementation of records system

organisational policies and procedures relevant to performance evidence

common problems relating to business records systems that require a systemic response.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

workplace documentation and resources relevant to performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBITS411 Maintain and implement digital technology

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 3.0.

Application

This unit describes the skills and knowledge required to maintain the effectiveness of digital technology in the workplace. It includes maintaining existing technology, planning for future technology requirements, and identifying opportunities to improve workplace effectiveness and efficiency by introducing new digital technologies.

It applies to individuals with a broad knowledge of digital business technologies who may be required to contribute well-developed skills in creating solutions to maintenance and upgrade issues with existing digital technology. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.

No licensing, legislation or certification requirements apply to this unit at the time of publication.

Unit Sector

Information and Communications Technology – IT Support

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Maintain performance of existing digital technologies	1.1 Monitor and evaluate system effectiveness to ensure it meets organisational and system requirements 1.2 Use operating system, available software, web-based tools, and relevant applications to identify performance problems 1.3 Maintain digital technologies according to organisational requirements by troubleshooting solutions to diagnose issues
2. Maintain security and functionality of data and digital technologies	2.1 Carry out system backup procedure at regular intervals according to organisational and system requirements 2.2 Install and operate software and other digital applications in accordance with developers’ and organisational requirements 2.3 Identify sources of risk to digital security in line with organisational policies and requirements 2.3 Maintain and update digital security access procedures in line with organisational requirements 2.4 Ensure that licences for use of software are used, checked and recorded in accordance with organisational requirements
3. Identify future technology requirements and opportunities	3.1 Identify available and upcoming digital technology solutions by accessing relevant sources of information 3.2 Assess existing digital technologies against newly available and upcoming digital technology solutions to determine future needs, opportunities, and priorities 3.3 Identify and select new digital technologies to achieve and maintain continuous organisational development in line with organisational strategies 3.4 Develop and implement improved digital technology systems based on feedback from clients and colleagues, in line with organisational policies and requirements 3.5 Obtain management and budget approval for new selected technologies

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Reading	Gathers, analyses and interprets a range of textual information from a variety of sources and identifies relevant information
Writing	Produces texts of varying complexity using appropriate language and logical structure to record and convey information
Navigate the world of work	Complies with organisational policies and legal responsibilities related to own work
Get the work done	Plans, implements and monitors tasks required to achieve required outcomes Takes responsibility for the outcomes of routine decisions directly related to own role Recognises and takes responsibility for addressing predictable and some less predictable problems in familiar work contexts Understands the purposes, specific functions and key features of common digital systems and tools and operates them effectively to complete routine tasks Identifies innovations by monitoring trends from other contexts

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBITS411 Maintain and implement digital technology	BSBITS401 Maintain business technology	Updates to title, application statement, elements, performance criteria and assessment requirements	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBITS411 Maintain and implement digital technology

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 3.0.

Performance Evidence

Evidence of the ability to:

identify and resolve system issues using a range of digital diagnostic tools

perform routine system maintenance, including carrying out back-up procedures and software/application installation

identify a range of risks to digital security and steps required to minimise/eliminate such risk

develop and implement improved digital technology systems, drawing on research of available and upcoming digital technology solutions.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

The candidate must be able to demonstrate the following knowledge to effectively complete the tasks outlined in the elements and performance criteria of this unit, and to manage tasks and reasonably foreseeable contingencies in the context of the work role.

Key features, capabilities, and limitations of current industry-accepted digital technology solutions

Key features and limitations of existing organisational digital technologies, including software licences

Key features of organisational policies and requirements related to digital security

Key features of organisational commercial strategy relevant to digital technology

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the information and communications technology – IT support field of work and include access to:

case studies and, where possible, real situations

office equipment and resources

examples of technology maintenance and security procedures.

Assessors of this unit must satisfy the assessor requirements in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBITU309 Produce desktop published documents

Modification History

Release	Comments
Release 2	This version released with BSB Business Services Training Package Version 2.0. Version created to correct typographical error
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to design and produce desktop published documents.

It applies to individuals who work in a range of environments, which may include providing administrative support within an enterprise, or who may be technical or knowledge experts responsible for production of their own documents.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Information and Communications Technology – IT Use

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare to produce desktop published documents	1.1 Use safe work practices including addressing ergonomic requirements and using work organisation strategies 1.2 Use energy and resource conservation techniques 1.3 Identify document purpose, audience and presentation requirements, and clarify with relevant personnel as required 1.4 Identify organisational and task requirements for desktop published documents to ensure consistency of style and image
2. Set up desktop published document	2.1 Design content structure and layout to ensure information and graphics are arranged according to related topics and in logical sequences 2.2 Select appropriate formatting and create templates or master pages to ensure consistency of design and layout 2.3 Confirm layout with appropriate person
3. Create desktop published document	3.1 Prepare, format and enter required text 3.2 Import text from other applications and resolve any formatting issues 3.3 Scan or import graphics from other applications and resolve any formatting issues 3.4 Arrange text and graphics according to organisational and task requirements
4. Finalise desktop published document	4.1 Review text for possible errors and omissions, and resolve any issues 4.2 Check page order, structure and linkages 4.3 Produce completed document in required format 4.4 Name and store text documents, in accordance with organisational requirements and exit application without information loss/damage 4.5 Prepare text documents within designated timelines and organisational requirements for speed and accuracy 4.6 Use manuals, user documentation and online help to overcome problems with document design and production

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.3, 1.4, 3.3, 3.4, 4.1, 4.2, 4.6	Recognises and interprets diagrammatical and textual information from a range of sources to determine and adhere to requirements Applies strategies to self-correct and verify clarity and conformity of information
Writing	2.1, 2.2, 3.1-3.4, 4.1-4.3, 4.5	Enters and amends routine data using a format appropriate to requirements Develops documents using required format, accurate spelling and grammar, and organises content to support purpose and audience of material, using clear and logical language
Oral Communication	1.3, 2.3	Confirms requirements with relevant personnel using specific terminology and listening and questioning techniques to confirm understanding
Navigate the world of work	1.3, 1.4, 2.1, 2.2, 3.4, 4.3-4.5	Recognises and follows explicit and implicit protocols and meets expectations associated with own role
Interact with others	1.3, 2.3	Collaborates with others to achieve joint outcomes
Get the work done	2.1, 2.2, 3.1-3.4, 4.1-4.6	Recognises and responds to routine problems in context of own work Uses advanced features within applications to access, store, organise data and perform routine and complex work tasks

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBITU309 Produce desktop published documents Release 2	BSBITU309 Produce desktop published documents Release 1	Updated to correct typographical error	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBITU309 Produce desktop published documents

Modification History

Release	Comments
Release 2	This version released with BSB Business Services Training Package Version 2.0. Version created to correct typographical error
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

follow organisational and safe work practices including:

ergonomic requirements

energy and resource conservation techniques

adhere to organisational requirements by:

ensuring consistency of style and image

logically sequencing data

producing documents within designated timelines

naming and storing documents

adhere to task requirements when producing documents including:

applying consistent formatting

using appropriate templates and master pages

using correct layouts

resolve any issues including:

formatting issues

errors and omissions

problems with design or production

use appropriate data storage options

apply knowledge of functions and features of contemporary computer applications

communicate with relevant personal.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

identify energy and resource conservation techniques

outline organisational requirements for ergonomics, work periods and breaks

describe contents and purpose of organisational style guides

explain purposes, uses and functions of desktop publishing software

outline various formatting styles and their effect on formatting, readability and appearance of documents.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the information and communications technology – IT use field of work and include access to:

organisational policies and procedures

relevant workplace documentation and resources

industry software packages and user instructions.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBLDR301 Support effective workplace relationships

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to gather information and support effective relationships and networks, with particular regard to communication and representation.

The unit applies to individuals who use leadership skills to support the development of teams and help facilitate communication between team members.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Social Competence – Leadership

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Gather information and ideas	1.1 Identify information on work roles and objectives of work team 1.2 Locate and communicate to work team organisational processes for communication and teamwork 1.3 Establish scope of own role 1.4 Seek contributions for refining ideas and approaches to teamwork and communication according to organisational processes 1.5 Identify and consult with team members on potential work-related issues
2. Develop team relationships and networks	2.1 Encourage communication within team according to organisation’s social, ethical and business policies and procedures 2.2 Adjust interpersonal styles and methods in relation to the organisation’s social and cultural environment 2.3 Identify and use workplace networks to help build relationships 2.4 Identify and describe the value of networks and other work relationships for the team and the organisation
3. Contribute to positive team outcomes	3.1 Identify issues to be rectified within own level of responsibility and according to organisational and legal requirements 3.2 Support colleagues in resolving work difficulties related to own level of responsibility, according to organisational and legal requirements 3.3 Review team outcomes and implement improvements in consultation with relevant personnel 3.4 Contribute constructively to conflict resolution according to organisational policies and processes

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

SKILL	DESCRIPTION
Reading	Applies textual information to determine regulatory requirements and adhere to job processes and internal policies
Writing	Uses appropriate language to record key information related to the outcomes of the job Varies writing style to meet requirements of audience and purpose
Oral Communication	Speaks clearly using tone and pace appropriate for the audience and purpose Uses appropriate techniques, including active listening and questioning, to clarify information and to confirm understanding
Initiative and enterprise	Takes personal responsibility for adherence to explicit and implicit organisational policies, procedures, standards and legislative requirements within own job role and in all interactions with others
Teamwork	Adjusts personal communication style in response to diversity of individuals in the work context Implements strategies to respond appropriately to conflict and poor work performance
Planning and organising	Takes responsibility for planning, sequencing and prioritising tasks for own workload
Technology	Uses familiar digital technologies and systems to access, present and communicate information

Unit Mapping Information

Supersedes and is equivalent to BSBFLM303 Contribute to effective workplace relationships.

Supersedes but is not equivalent to BSBEDU302 Assist in resolution of issues and incidents in an international education environment.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBLDR301 Support effective workplace relationships

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

support the development of at least one team

facilitate communication between individuals on at least two occasions.

In the course of the above, the candidate must:

adjust interpersonal style and communications to respond to cultural and social diversity

apply relationship management and communication skills with a range of people that:

demonstrate integrity, respect, empathy and cultural sensitivity and promote trust

forge effective relationships with internal and/or external people and help to maintain these networks

encourage participation and foster contribution of and respect for ideas and feedback

provide support to colleagues to resolve difficulties

communicate ideas and information to diverse audiences.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

internal and external sources of information to improve organisational processes

social and ethical requirements, and organisational policies and procedures relevant to communication

legislative requirements relevant to communication

strategies required to adapt communication for diverse audiences

potential team issues including poor work performance

examples of how work relationships and the cultural and social environment can support or hinder achieving planned outcomes

techniques for developing positive work relationships and building trust and confidence in a team

methods and techniques for communicating information and ideas to a range of stakeholders

common problem-solving methods

common methods to resolve workplace conflict

process for monitoring, analysing and introducing ways to improve work relationships

value of networks and work relationships for the team and the organisation

own level of responsibility.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

workplace documentation and resources relevant to workplace relationships.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBLDR402 Lead effective workplace relationships

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit defines skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.

This unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context.

At this level work will normally be carried out within routine and non-routine methods and procedures, which require planning and evaluation and leadership and guidance of others.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership - Leadership

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Collect, analyse and communicate information and ideas	1.1 Collect relevant information from appropriate sources and analyse and share with the work team to improve work performance 1.2 Communicate ideas and information in a manner which is appropriate and sensitive to the cultural and social diversity of the audience and any specific needs 1.3 Lead consultation processes to encourage employees to contribute to issues related to their work, and promptly relay feedback to the work team in regard to outcomes 1.4 Seek and value contributions from internal and external sources in developing and refining new ideas and approaches 1.5 Implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel as required
2. Develop trust and confidence as leader	2.1 Treat all internal and external contacts with integrity, respect and empathy 2.2 Use the organisation's social, ethical and business standards to develop and maintain effective relationships 2.3 Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance 2.4 Adjust interpersonal styles and methods to meet organisation's social and cultural environment 2.5 Lead and encourage other members of the work team to follow examples set according to organisation's policies and procedures
3. Develop and maintain networks and relationships	3.1 Use networks to identify and build relationships 3.2 Use networks and other work relationships to provide identifiable benefits for the team and organisation
4. Manage difficulties into positive outcomes	4.1 Identify and analyse difficulties and take action to rectify the situation within the requirements of the organisation and relevant legislation 4.2 Guide and support colleagues to resolve work difficulties 4.3 Regularly review and improve workplace outcomes in consultation with relevant personnel 4.4 Manage poor work performance within the organisation's processes 4.5 Manage conflict constructively within the organisation's processes

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.1	Collects, analyses and evaluates textual information from a range of resources to inform improvement strategies
Oral Communication	1.2, 1.3, 2.4, 2.5, 4.2	Selects or adjusts communication style to maintain effectiveness of interaction and build and maintain engagement consistent with organisational requirements
Navigate the world of work	2.2, 2.5, 4.1, 4.4, 4.5	Recognises and follows legislative and organisational requirements relevant to own role
Interact with others	1.1-1.4, 2.1, 2.3, 2.5, 3.1, 3.2, 4.2, 4.5	Selects and uses appropriate conventions and protocols when communicating with diverse stakeholders Adapts personal communication style to build trust and positive working relationships and to show respect for the opinions, values and particular needs of others Plays a lead role in situations requiring effective collaboration, demonstrating conflict resolution skills and ability to engage and motivate others
Get the work done	1.1, 1.5, 4.1, 4.3	Plans and implements activities and processes to manage and review work performance Systematically gathers and analyses all relevant information to formulate and evaluate possible solutions to difficulties

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBLDR402 Lead effective workplace relationships	BSBWOR401A Establish effective workplace relationships	Updated to meet Standards for Training Packages Title change Minor edits to clarify intent of performance criteria	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBLDR402 Lead effective workplace relationships

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

access and analyse information to achieve planned outcomes

apply techniques for resolving problems and conflicts and dealing with poor performance within organisational and legislative requirements

review and improve workplace outcomes in consultation with relevant personnel

adjust interpersonal style and communications to respond to cultural and social diversity

apply relationship management and communication skills with a range of people that:

demonstrate integrity, respect, empathy and cultural sensitivity and promote trust

forge effective relationships with internal and/or external people and help to maintain these networks

encourage participation and foster contribution of and respect for ideas and feedback

provide support to colleagues to resolve difficulties.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

give examples of how work relationships, and the cultural and social environment, can support or hinder achieving planned outcomes

explain techniques for developing positive work relationships and building trust and confidence in a team including interpersonal styles, communications, consultation, cultural and social sensitivity, networking

explain the impact of legislation and organisational policies on workplace relationships

describe a range of methods and techniques for communicating information and ideas to a range of stakeholders

outline problems solving methods

explain methods to resolve workplace conflict

explain methods to manage poor work performance

explain how to monitor, analyse and introduce ways to improve work relationships.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:

relevant legislation, regulations, standards and codes

relevant workplace documentation and resources

case studies and, where possible, real situations

interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBLDR403 Lead team effectiveness

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit defines skills, knowledge and outcomes required to plan and supervise the performance of the team and develop team cohesion.

It applies team leaders, supervisors and new emerging managers who have an important leadership role in the development of efficient and effective work teams.

Leaders at this level also provide leadership for the team and bridge the gap between the management of the organisation and the team members. As such they must 'manage up' as well as manage their team/s.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership - Leadership

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Plan to achieve team outcomes	1.1 Lead the team to identify, establish and document team purpose, roles, responsibilities, goals, plans and objectives in consultation with team members 1.2 Engage team members to incorporate innovation and productivity measures in work plans 1.3 Lead and support team members in meeting expected outcomes
2. Lead team to develop cohesion	2.1 Provide opportunities for input of team members into planning, decision making and operational aspects of work team 2.2 Encourage and support team members to take responsibility for own work and to assist each other in undertaking required roles and responsibilities 2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions 2.4 Recognise and address issues, concerns and problems identified by team members or refer to relevant persons as required 2.5 Model expected behaviours and approaches
3. Participate in and facilitate work team	3.1 Actively encourage team members to participate in and take responsibility for team activities and communication processes 3.2 Give the team support to identify and resolve problems which impede its performance 3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation's image within the work team, the organisation and with clients/customers
4. Liaise with management	4.1 Maintain open communication with line manager/management at all times 4.2 Communicate information from line manager/management to the team 4.3 Communicate unresolved issues, concerns and problems raised by the team/team members to line manager/management and ensure follow-up action is taken 4.4 Communicate unresolved issues, concerns and problems related to the team/team members raised by line managers/management to the team and ensure follow-up to action is taken

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Writing	1.1, 4.2	Prepares workplace plans that communicate intent and elicits feedback clearly and effectively
Oral communication	1.1, 1.3, 2.2, 2.3, 3.1, 3.2, 4.2-4.4	Engages in discussions or provides information using structure and language appropriate to the audience and situation
Interact with others	1.1-1.3, 2.1-2.5, 3.1, 3.3, 4.1	Selects and uses appropriate conventions and protocols when communicating with team members Adapts personal communication style to model required behaviours, build trust and positive working relationships and to show respect for the opinions and values of others Plays a lead role in situations requiring effective collaboration, demonstrating conflict resolution skills and ability to engage and motivate others
Get the work done	1.1-1.3, 3.2	Develops, implements and monitors plans and processes to ensure team engagement and effectiveness Uses formal analytical thinking techniques to identify issues and generate possible solutions, seeking input from others as required

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBLDR403 Lead team effectiveness	BSBWOR402A Promote team effectiveness	Updated to meet Standards for Training Packages Title change Minor edits to clarify intent of performance criteria	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBLDR403 Lead team effectiveness

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

apply knowledge of organisational goals, objectives and plans

develop a team work plan including documentation of how it was generated and how it will be monitored

identify and incorporate innovation and productivity measures into a team work plan

communicate with team members and management to identify and establish the team purpose, roles, responsibilities, goals plans and objectives and resolve problems

use techniques to consult, encourage, support and provide feedback to team members

model team leadership behaviours and approaches

liaise with management to develop the teamwork plan, resolve issues and ensure follow-up action is taken.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must explain principles and techniques associated with:

delegation and work allocation

goal setting

group dynamics and processes

individual behaviour and difference

leadership styles

motivation

negotiation

problem solving

planning

workplace innovation

workplace productivity.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:

information about the organisation, including organisational structure, goals, objectives and plans

case studies, and where possible, real situations

workplace equipment and resources

interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBLDR404 Lead a diverse workforce

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit identifies the behaviours, skills and knowledge required to lead a diverse workforce. It covers identifying, analysing and engaging with a diverse workforce to maximise the benefit of diversity to the organisation.

The unit applies to supervisors, team leaders, new and emerging managers who lead within a diverse workforce environment and exercise discretion and autonomy within a structured business context.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership - Leadership

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Identify the dimensions of workforce diversity	1.1 Establish the nature of diversity in the business context 1.2 Qualify and quantify the source of workforce diversity 1.3 Identify the benefits provided to the business through the diverse workforce 1.4 Recognise legislation, regulation and enterprise policy and procedure that impacts on workplace diversity 1.5 Identify opportunities and barriers to inclusive engagement
2. Factor diversity into team plans and operations	2.1 Develop and review work plans in line with the diversity context 2.2 Incorporate the positive contribution of diverse workforce members into work plans 2.3 Adjust plans and operations to align with relevant legislation and policy and procedure 2.4 Design processes to incorporate and maximise the benefits of diversity
3. Engage with a diverse workforce	3.1 Apply communication processes, behaviours and language in line with diversity context 3.2 Recognise and adapt for own bias and assumptions 3.3 Practise inclusive behaviours 3.4 Recognise and apply actions to ensure cultural competency 3.5 Incorporate and apply diversity tools and techniques to operations
4. Support and encourage diverse workforce members	4.1 Provide workplace support and access to enabling services 4.2 Encourage, review and provide feedback to the workforce on a continuous basis

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Writing	2.2, 2.3	Develops texts dealing with complex ideas and concepts using specialised and detailed language to convey explicit information, requirements and recommendations in accordance with legal and organisational requirement
Oral Communication	1.1	Establishes understanding through questioning and active listening
Navigate the world of work	1.4, 2.3	Appreciates the implications of legislation, policy and other organisational responsibilities in carrying out own role
Interact with others	3.1-3.3, 3.5	Implements communication strategies and behaviours for a diverse range of colleagues to build rapport and foster strong relationships Identifies strengths and limitations of own interpersonal skills and attitudes and addresses areas that would benefit from further development
Get the work done	1.1-1.3, 1.5, 2.4, 3.4, 3.5	Takes responsibility for developing and implementing plans and processes to achieve organisational objectives, seeking feedback and advice as required Uses analytical processes to identify workforce diversity issues and evaluate options to address them

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBLDR404 Lead a diverse workforce	Not applicable	New unit	No equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBLDR404 Lead a diverse workforce

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

identify diversity within a team based workforce and outline opportunities and barriers to inclusive engagement of individuals

promote the benefits of diversity within the workplace and identify the business benefits of incorporating diversity into planning and operations

demonstrate communication style and methods that encourage inclusion identifying and compensating for own bias and assumptions

develop work plans that integrate a diverse workforce, adjusting plans and operations to meet legislation, regulations and policy

structure continuous feedback and review processes into team activities.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

outline legislation, regulation and business policy and procedures relevant to diversity in the workplace

explain the origins and types of diverse groups/persons in the workplace

give examples of strategies, tools and techniques for integrating and engaging a diverse workforce

explain the potential impacts of gender, race, age, disability, sexual orientation, form of work engagement and flexible work arrangement on workforce engagement

identify benefits to business of having a diverse workforce and barriers to inclusive engagement.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:

legislation and regulations related to workforce diversity

workplace policies and procedures related to working with diversity

interaction with others

case studies and, where possible, real situations.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBLDR413 Lead effective workplace relationships

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.

The unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context. At this level work will normally be carried out within routine and non-routine methods and procedures, which require planning, evaluation, leadership and guidance of others.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Social Competence – Leadership

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare to lead workplace relationships	1.1 Identify work team objectives according to organisational strategy 1.2 Collect and analyse information for the achievement of work task 1.3 Share ideas and information with relevant internal and external stakeholders according to work task 1.4 Develop strategy for completion of work task in collaboration with work team
2. Lead workplace relationships	2.1 Identify and implement methods to facilitate collaboration to complete work task 2.2 Support colleagues experiencing difficulties fulfilling work requirements 2.3 Manage conflict constructively within the organisation’s processes and parameters of own role 2.4 Communicate work progress to relevant internal and external stakeholders
3. Review leadership	3.1 Seek feedback on relationship management for work task from relevant stakeholders 3.2 Analyse feedback on relationship management 3.3 Evaluate personal performance in leading workplace relationships 3.4 Identify areas of improvement for leading workplace relationships future work tasks

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

SKILL	DESCRIPTION
Reading	Collects, analyses and evaluates textual information from a range of resources to inform improvement strategies
Oral Communication	Selects or adjusts communication style to maintain effectiveness of interaction and build and maintain engagement consistent with organisational requirements
Initiative and enterprise	Identifies and follows legislative and organisational requirements relevant to own role
Teamwork	Selects and uses appropriate conventions and protocols when communicating with diverse stakeholders Adapts personal communication style to build trust and positive working relationships and to show respect for the opinions, values and particular needs of others Plays a lead role in situations requiring effective collaboration, demonstrating conflict resolution skills and ability to engage and motivate others
Planning and organising	Plans and implements activities and processes to manage and review work performance Systematically gathers and analyses all relevant information to formulate and evaluate possible solutions to difficulties

Unit Mapping Information

Supersedes and is equivalent to BSBLDR402 Lead effective workplace relationships.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBLDR413 Lead effective workplace relationships

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

lead effective workplace relationships on at least four occasions with different individuals or groups.

In the course of the above, the candidate must:

access and analyse information required to achieve planned outcomes

collaborate with work team to develop and implement a work task strategy

apply techniques for resolving problems and conflicts, and dealing with poor performance according to organisational and legislative requirements

monitor and communicate work progress to relevant internal and external stakeholders

seek and review feedback to improve workplace leadership.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

considerations for communicating information including audience cultural and social diversity

consultation processes including internal and external sources of consultees

impacts of relationships, cultural and social environment, in supporting or hindering the achievement of planned outcomes

techniques for developing positive work relationships and building trust and confidence in a team, including:

interpersonal styles

communications

consultation

cultural and social sensitivity

networking

impact of legislation and organisational policies on workplace relationships

techniques for communicating information and ideas to a range of stakeholders

common methods to resolve workplace conflict

common methods to manage poor work performance

common methods to monitor, analyse and improve work relationships.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

legislation, regulations, standards and codes relevant to performance evidence

workplace documentation and resources

interaction with others.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBLDR414 Lead team effectiveness

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills, knowledge and outcomes required to lead the performance of a team and to develop team cohesion.

The unit applies team leaders, supervisors and new emerging managers who have an important leadership role in the development of efficient and effective work teams. Leaders at this level also provide leadership for the team and bridge the gap between the management of the organisation and the team members. As such they must ‘manage up’ as well as manage their team/s.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Social Competence – Leadership

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Plan team outcomes	1.1 Lead team to identify and establish team objectives and work processes 1.2 Support team to document identified objectives and work processes according to organisational processes 1.3 Encourage team members to incorporate innovation and productivity measures in work plans 1.4 Lead and support team members to meet expected outcomes
2. Promote team cohesion	2.1 Provide opportunities for input of team members into planning, decision making and operational aspects of work team 2.2 Support team members to take responsibility for own work and to assist each other in undertaking required roles and responsibilities 2.3 Provide feedback to team members on their efforts and contributions 2.4 Address or refer issues, concerns and problems identified by team members 2.5 Model expected behaviours and approaches
3. Supervise team performance	3.1 Encourage team members to participate in and take responsibility for team activities and communication processes 3.2 Support team to identify and resolve problems which impede performance 3.3 Ensure own contribution to work team serves as a role model for others
4. Liaise with management	4.1 Establish open communication with line management 4.2 Communicate information from line management to the team 4.3 Communicate unresolved issues, concerns and problems raised by the team to line management to action 4.4 Communicate issues raised by management to the team to action

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

SKILL	DESCRIPTION
Writing	Prepares workplace plans that communicate intent and elicits feedback clearly and effectively
Oral communication	Engages in discussions or provides information using structure and language appropriate to the audience and situation
Teamwork	Selects and uses appropriate conventions and protocols when communicating with team members Adapts personal communication style to model required behaviours, build trust and positive working relationships and to show respect for the opinions and values of others Plays a lead role in situations requiring effective collaboration, demonstrating conflict resolution skills and ability to engage and motivate others
Planning and organising	Develops, implements and monitors plans and processes to ensure team engagement and effectiveness Uses formal analytical thinking techniques to identify issues and generate possible solutions, seeking input from others, as required

Unit Mapping Information

Supersedes and is equivalent to BSBLDR403 Lead team effectiveness.

Supersedes but is not equivalent to BSBSMB407 Manage a small team.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBLDR414 Lead team effectiveness

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

develop a team development plan, that addresses:

innovation and productivity measures

team cohesion

issues management and actions.

In the course of the above, the candidate must:

apply knowledge of organisational goals, objectives and plans to work tasks

communicate with team members and management to identify and establish team purpose, roles, responsibilities, goals plans and objectives and resolve problems

consult, encourage, support and provide feedback to team members

model team leadership behaviours and approaches.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

work processes, including team purpose, roles, responsibilities, goals and plans

organisational escalation policies and procedures

behaviours which enhance organisational image for work team, clients and customers

processes for setting goals that contribute to team effectiveness

effects of individual behaviour on team effectiveness

innovation and productivity measures in work plans

key features of common leadership styles.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

information about the organisation, including organisational structure, goals, objectives and plans.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBLDR522 Manage people performance

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.
Release 2	This version first released with BSB Business Services Training Package Version 7.1. Release created to amend typographical error with performance criteria.

Application

This unit describes the skills and knowledge required to manage the performance of staff that are direct reports.

The unit applies to individuals who manage people. It covers work allocation and the methods to review performance, reward excellence and provide feedback. The unit makes the link between performance management and performance development and reinforces both functions as a key requirement for effective managers.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Social Competence – Leadership

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Allocate work	1.1 Consult relevant groups and individuals on work to be allocated and resources available 1.2 Develop work plans and allocate work according to organisational requirements and operational plans 1.3 Develop and confirm performance standards and key performance indicators with relevant staff 1.4 Conduct risk analysis according to organisational risk management plan and legal requirements
2. Assess performance	2.1 Review performance management and processes according to legislation, organisational objectives and policies 2.2 Train participants in the performance management and review process 2.3 Conduct performance management according to organisational policies procedures and relevant timelines 2.4 Monitor and evaluate performance according to performance standards and key performance indicators
3. Provide feedback	3.1 Provide informal feedback and coaching to staff 3.2 Advise relevant personnel, where performance is poor and take necessary actions 3.3 Document feedback according to the organisational performance management system 3.4 Conduct formal structured feedback sessions as necessary and according to organisational policy
4. Manage follow up	4.1 Develop performance improvement and development plans according to organisational policies 4.2 Monitor underperforming individuals according to organisational policies 4.3 Respond to underperforming individuals, as required 4.4 Reinforce excellence in performance through recognition and continuous feedback

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

SKILL	DESCRIPTION
Learning	Consolidates and improves own knowledge and skills by coaching, mentoring or training others
Reading	Gathers, interprets and analyses texts in organisational documents to facilitate performance management
Writing	Plans and prepares documents for allocating work and managing performance suitable for the target audience and in accordance with organisational requirements
Oral Communication	Uses language and structure appropriate to context and audience to explain expected standards of performance, provide feedback and coach staff
Self-management	Applies legal and regulatory responsibilities related to own work and the organisation as a whole Adheres to organisational policies and procedures
Teamwork	Applies the protocols governing what to communicate to whom and how in a range of work contexts Collaborates with others to achieve joint outcomes, influencing direction and taking a leadership role on occasion
Planning and organising	Sequences and schedules complex activities, monitors implementation and manages relevant communication Seeks advice, feedback and support, as required to assist in the decision-making process Uses experiences to reflect on the ways in which variables impact on performance

Unit Mapping Information

Supersedes and is equivalent to BSBMGT502 Manage people performance.

Supersedes but is not equivalent to:

BSBMGT404 Lead and facilitate off-site staff

BSBSLS502 Lead and manage a sales team.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBLDR522 Manage people performance

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

manage performance of at least two individuals

manage performance of at least one team.

In the course of the above, the candidate must:

consult with stakeholders to identify work requirements, performance standards and agreed performance indicators

develop work plans and allocate work to achieve outcomes efficiently and within organisational and legal requirements

assess performance against performance indicators according to performance management and review processes

monitor, evaluate and provide feedback on performance and provide coaching or training, as needed

keep records and documentation in accordance with the organisational performance management system

reinforce excellence in performance through recognition and continuous feedback

respond to underperforming individuals according to organisational policies, as required.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

legislative and regulatory and organisational requirements for performance management and review

organisational risk management plan

organisational human resource support services

organisational performance measurement systems

key features of unlawful dismissal rules and due process

staff development options and information.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

legislation on performance management

workplace documentation and resources for performance management and review.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBLDR602 Provide leadership across the organisation

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to demonstrate senior leadership behaviour and personal and professional competence. Business ethics are also addressed in this unit.

The unit applies to individuals who have a role in modelling professionalism in their organisation and industry and inspiring and motivating others to achieve organisational goals. Leadership is seen in the context of the organisational mission.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Social Competence – Leadership

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Communicate organisational mission and goals	1.1 Confirm objectives, values and standards according to organisation’s strategic direction 1.2 Establish links between organisational objectives, values and standards and the responsibilities of relevant groups and individuals 1.3 Confirm that media and language used for communicating organisational mission and goals meets the needs of individuals and group 1.4 State expectations of internal groups and individuals 1.5 Investigate incidents and communicate results to relevant groups and individuals according to organisational policies and procedures
2. Influence groups and individuals	2.1 Make decisions according to organisational policies and procedures and work task timeframes 2.2 Facilitate improvements to organisational and workplace policies and procedures 2.3 Facilitate integration of global environment and new technology into work activities 2.4 Represent organisation in the media and community
3. Build and support teams	3.1 Assign accountabilities and responsibilities to teams according to competencies and operational plans 3.2 Resource teams to allow them to achieve their objectives 3.3 Create and maintain a positive work environment 3.4 Encourage teams and individuals to develop innovative approaches to work tasks
4. Demonstrate personal and professional competence	4.1 Model ethical conduct in own work and encourage others to adopt business ethics 4.2 Adapt interpersonal and leadership styles to meet circumstances and situations 4.3 Set and aim to achieve personal objectives and work program outcomes 4.4 Engage in professional development activities and industry and professional networks and groups

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

SKILL	DESCRIPTION
Learning	Seeks ways to maintain and improve own skills and knowledge Identifies systems, devices and applications with potential to meet current and/or future needs
Reading	Evaluates and integrates facts and ideas to construct meaning from a range of text types
Writing	Researches, plans and prepares documentation using format and language appropriate to the audience
Self-management	Works autonomously making high level decisions related to the achievement of organisational goals Identifies designation of roles and responsibilities and their contribution to broader organisational goals Identifies implications of ethical and other organisational responsibilities in carrying out own role
Teamwork	Identifies strengths and limitations of own interpersonal skills and addresses areas that would benefit from further development Collaborates and cooperates with others, playing an active role in leading and facilitating effective group interaction and influencing direction Facilitates a work environment in which others feel comfortable to identify, explore and build on a variety of perspectives in order to achieve shared outcomes
Planning and organising	Accepts responsibility for planning and sequencing complex tasks and workload of self and others, negotiating key aspects with others taking into account capabilities, efficiencies and effectiveness
Problem solving	Applies problem solving processes to identify risks, evaluate options and determine solutions

Unit Mapping Information

Supersedes and is equivalent to BSBMGT605 Provide leadership across the organisation.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBLDR602 Provide leadership across the organisation

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

influence, support and provide resources for at least two individuals

influence, support and provide resources for at least one team.

In the course of the above, the candidate must:

communicate the organisation’s objectives, values and standards to a range of stakeholders using appropriate media and language

assign accountabilities to teams according to competencies and operational plans

resource teams according to work objectives

demonstrate ethical conduct and professional competence and continuing professional development

encourage others to adopt business ethics and build their commitment to the organisation.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

organisational and workplace policies and procedures related to providing leadership in the organisation

business ethics and its application to leadership styles and the organisation’s mission, objectives and values

organisational research and implementation methods

processes to establish and maintain a positive work environment for individuals and teams

organisational mission, purpose and values

organisational objectives, plans and strategies and regulatory requirements

organisational change processes.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

legislation, regulation, standards and codes

workplace documentation and resources required to make leadership decisions.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBMED301 Interpret and apply medical terminology appropriately

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.

It applies to individuals who apply a broad range of competencies in various medical administration contexts. They may exercise discretion and judgment using appropriate knowledge to provide technical advice and support to a team.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Administration – Medical Services Administration

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Respond appropriately to instructions which contain medical terminology	1.1 Receive, interpret and document written and oral instructions using medical terminology 1.2 Use checklists where appropriate 1.3 Interpret abbreviations for specialised medical terminology 1.4 Interpret and adhere to the policies and procedures of the workplace 1.5 Seek clarification when necessary
2. Carry out routine tasks	2.1 Use medical terminology correctly in the completion of routine tasks 2.2 Seek assistance from supervisor or experienced staff member as required
3. Use appropriate medical terminology in oral and written communication	3.1 Use appropriate medical terminology as directed, in oral communication with patients, fellow workers and health professionals 3.2 Use appropriate medical terminology as directed, in written communication with patients, fellow workers and health professionals 3.3 Present written communication to a designated person for verification if required 3.4 Spell and pronounce medical terminology correctly

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.1-1.4, 3.2, 3.4	Interprets technical language within various texts Determines how content can be used appropriately in the workplace
Writing	1.1, 1.2, 1.5, 2.1, 3.2, 3.3, 3.4	Uses clear, specific and industry related terminology to complete and update workplace documentation
Oral Communication	1.5, 2.1, 2.2, 3.1, 3.2, 3.4	Pronounces complex and specific words correctly and uses them in the correct context Seeks the view and opinions of others by listening and questioning
Navigate the world of work	1.4	Understands and operates within organisational procedures and policies
Interact with others	1.1, 1.5, 2.2, 3.1-3.3	Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role
Get the work done	1.1, 1.2	Plans a range of routine tasks, accepting goals and aiming to achieve them efficiently

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBMED301 Interpret and apply medical terminology appropriately	BSBMED301B Interpret and apply medical terminology appropriately	Updated to meet Standards for Training Packages	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBMED301 Interpret and apply medical terminology appropriately

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

interpret and follow written instructions containing medical terminology

produce documents containing correct medical terminology according to organisational requirements

use medical terminology correctly in oral communications

identify and use appropriate abbreviations for medical terms and associated processes.

Note: if a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

outline medical terminology relevant to the practice, including the fundamental word structure used in medical terms

outline the relevant policies and procedures

identify sources of information available to check on medical terminology.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the medical services administration field of work and include access to:

office equipment and resources

examples of documentation

case studies and, where possible, real situations.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBMGT406 Plan and monitor continuous improvement

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to plan and monitor the organisation’s continuous improvement systems and processes.

It applies to individuals who use various systems and strategies to actively encourage a team to monitor and review performance, identifying opportunities for improvements.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Management

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Plan continuous improvement systems and processes	1.1 Plan systems according to organisational policy to ensure individuals and teams are actively encouraged and supported to participate in decision-making processes, assume responsibility and exercise initiative 1.2 Communicate the organisation’s continuous improvement processes to individuals and teams, and obtain feedback 1.3 Ensure effective mentoring and coaching allow individuals and teams to implement the organisation’s continuous improvement processes 1.4 Support efforts to enhance sustainable and environmentally-friendly work practices in accordance with the organisation’s continuous improvement processes
2. Monitor and review performance	2.1 Use the organisation’s systems and technology according to agreed operational processes to monitor and review progress and to identify ways planning and operations could be improved 2.2 Improve customer service through continuous improvement techniques and processes according to requirements of the organisation’s continuous improvement systems and processes 2.3 Formulate and communicate recommendations for adjustments to those who have a role in their development and implementation
3. Provide opportunities for further improvement	3.1 Implement processes to ensure team members are informed of savings and productivity or service improvements in line with requirements of the business plan 3.2 Record work performance to assist in identifying further opportunities for improvement following agreed organisational recordkeeping processes 3.3 Manage records, reports and recommendations for improvement within the organisation’s systems and processes

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.1, 1.2, 2.1, 2.2, 3.1-3.3	Selects and applies a range of reading strategies as appropriate to plan and monitor continuous improvement processes
Writing	1.1, 1.2, 2.1, 2.3, 3.1-3.3	Plans, monitors and communicates relationships relating to continuous improvement process, matching style of writing to purpose and audience
Oral Communication	1.1-1.3, 2.3, 3.1	Selects and uses appropriate strategies to establish and maintain spoken communication to gain commitment of individuals and teams to continuously improve
Navigate the world of work	1.1, 1.4, 2.1, 2.2, 3.1, 3.2	Adheres to organisational policies, procedures and business plans and considers own role for its contribution to broader goals of the work environment
Interact with others	1.1-1.3, 2.3, 3.1	Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group interaction, influencing direction and taking a leadership role Demonstrates an increasing awareness of the interplay of factors involved in any group interaction Recognises importance of taking audience, purpose and contextual factors into account when making decisions about what to communicate, with whom, why and how
Get the work done	1.1, 1.3, 2.1, 2.2, 3.1, 3.3	Uses logical planning processes, and an increasingly intuitive understanding of context, to identify and plan ongoing improvements within the organisation Uses systematic, analytical processes in complex, non-routine situations, setting goals, gathering relevant information and identifying and evaluating options against agreed criteria Selects or supports new ideas based on their contribution to achievement of broader goals Uses digital systems and tools to achieve work goals

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBMGT406 Plan and monitor continuous improvement	BSBMGT406A Plan and monitor continuous improvement	Updated to meet Standards for Training Packages	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBMGT406 Plan and monitor continuous improvement

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

implement, monitor and adjust plans, processes and procedures to improve performance

demonstrate ways to support others to implement continuous improvement systems and processes

identify and report opportunities for further improvement.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain relevant principles and techniques associated with:

benchmarking

best practice

change management

continuous improvement systems and processes

quality systems.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:

relevant workplace documentation and resources

case studies and, where possible, real situations

interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBMKG541 Identify and evaluate marketing opportunities

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to identify, evaluate and take advantage of marketing opportunities by analysing market data, distinguishing characteristics of possible markets and assessing viability of changes to operations.

The unit applies to individuals working in a supervisory or management marketing or advertising role within a marketing or advertising team or media organisation.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Technical Skills – Marketing

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Explore marketing opportunities	1.1 Analyse information on market and business needs for marketing opportunities 1.2 Identify potential new markets 1.3 Apply innovative approaches relevant to the development of potential marketing opportunities
2. Evaluate marketing opportunities	2.1 Identify and analyse opportunities for organisational fit according to organisational goals and capabilities 2.2 Analyse the viability of each opportunity 2.3 Determine probable return on investment and potential competitors 2.4 Select marketing opportunities according to outcomes of viability analysis, return on investment and competition
3. Evaluate required changes to current operations	3.1 Seek feedback from relevant stakeholders 3.2 Incorporate feedback received for current operations and take advantage of viable marketing opportunities 3.3 Review current operations and document changes needed 3.4 Identify resource requirements for marketing opportunities 3.5 Document and communicate viability of marketing opportunities to key stakeholders

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Reading	Evaluates and comprehends textual information from a range of sources and draws own conclusions
Writing	Integrates information from a number of sources to develop material that supports purposes of documentation using suitable grammatical structure and clear, logical language
Oral Communication	Presents opinions, ideas and organisational requirements clearly and creatively using language and presentation techniques appropriate to audience and environment Elicits views and opinions of others by listening and questioning
Numeracy	Evaluates financial and marketing data using whole numbers, decimals and percentages to make accurate calculations
Initiative and enterprise	Evaluates outcomes of decisions to identify opportunities for improvement Develops new and innovative ideas through exploration, analysis and critical thinking
Self-management	Identifies and follows explicit and implicit organisational protocols and meets expectations associated with own role
Planning and organising	Develops plans to manage relatively complex tasks with an awareness of how they may contribute to longer-term operational and strategic goals Makes decisions by systematically analysing information, identifying and evaluating options against set criteria, and choosing most appropriate option

Unit Mapping Information

Supersedes and is equivalent to BSBMKG501 Identify and evaluate marketing opportunities.

Supersedes but is not equivalent to:

BSBMKG518 Plan and implement services marketing

BSBMKG519 Plan and implement business-to-business marketing

BSBMKG521 Plan and implement sponsorship and event marketing.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBMKG541 Identify and evaluate marketing opportunities

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

identify and evaluate at least three marketing opportunities.

In the course of the above, the candidate must:

comply with organisational policies and procedures

communicate and document potential of identified marketing opportunity to relevant stakeholders.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

key provisions of relevant legislation, codes of practice and national standards affecting marketing operations

how to calculate the financial viability of marketing opportunities

return on investment

financial and marketing data

organisational structure, products and services

principles of marketing and marketing mix

statistical methods and techniques to evaluate marketing opportunities, including forecasting techniques.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

legislation, regulations, standards and codes for marketing

workplace marketing documentation and resources relevant to performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBMKG543 Plan and interpret market research

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to plan market research and conduct an analysis to report and interpret findings.

The unit applies to individuals who conduct market research planning at a managerial level. These individuals may have a good general knowledge of market research as well as a detailed understanding of the organisation’s operations, objectives and application.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Technical Skills – Marketing

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Plan market research	1.1 Identify market research objectives and requirements 1.2 Identify and select data collection methods 1.3 Develop market research plan
2. Perform market research	2.1 Obtain approval from relevant personnel to undertake market research 2.2 Conduct research according to market research plan developed 2.3 Collate and document research
3. Assess results of market research	3.1 Analyse data obtained from market research using statistical and qualitative techniques 3.2 Forecast existing and emerging market needs based on the market research 3.3 Identify threats and opportunities for future marketing activity
4. Report on market research	4.1 Interpret and prepare data for presentation 4.2 Review presentation and rectify errors, where required 4.3 Present research findings to relevant stakeholders

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Numeracy	Collects, organises and analyses data to draw conclusions or make forecasts about trends and probability Uses analysis techniques
Reading	Researches, evaluates, analyses and interprets market information from a range of sources, and interprets requirements
Writing	Prepares reports containing complex ideas and concepts and writes in a range of styles to suit different audiences
Problem solving	Develops plans and uses effective organisational and time management skills to complete tasks Applies systematic and analytical decision making processes in complex and non-routine situations
Technology	Uses digital technologies and systems to enter and analyse data and to present information

Unit Mapping Information

Supersedes and is equivalent to:

BSBMKG506 Plan market research

BSBMKG507 Interpret market trends and developments.

Supersedes but is not equivalent to BSBMKG528 Mine data to identify industry directions.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBMKG543 Plan and interpret market research

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

plan and interpret market research for one product or service.

In the course of the above, the candidate must:

identify market research objectives, requirements, data collection methods

develop a marketing research plan

research and collate market findings

obtain required approvals

apply analysis techniques to identify:

potential threats and opportunities

existing and emerging market needs

document the analysis of market research and present findings.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

internal and external sources of information relevant to forecasting market trends including:

business and strategic objectives

comparative market information

changes in technology

industry trends

social, cultural and economic trends

political activity and legislative changes

content and development of market research plan

software applications that are commonly used in quantitative and qualitative analysis

codes of practice and conduct relevant to marketing

market research principles and practices including:

project design according to timelines and budget requirements

development and use of hypothesis

role of research in enterprise development

statistical concepts, methods, techniques and reporting formulas commonly used in market research including:

conversion rates of leads to sales

measures of central tendency

measures of statistical dispersion

nature and degree of relationship between variables

net response rate

normal distribution probability curve

sampling

recency or frequency grids

lifetime value of customers

net present value of customers.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

legislation, regulations, standards and codes relevant to market research

workplace documentation and resources for market research.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBMKG552 Design and develop marketing communication plans

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to identify and evaluate a range of marketing communication mediums to design and develop marketing communication plans.

The unit applies to individuals who work in advertising, public relations, marketing or other promotional roles who plan electronic communications to effectively convey marketing communication messages and support achievement of marketing objectives.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Technical Skills – Marketing

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare marketing communication plan information	1.1 Identify and confirm marketing communication purpose and objectives, expectations, budget, timeline and target audience with client 1.2 Obtain client and product information
2. Design marketing communication plan	2.1 Undertake and document research according to task requirements 2.2 Communicate outcomes and findings to relevant stakeholders 2.3 Identify marketing communications mix options 2.4 Compare advantages and disadvantages of communications mix 2.5 Select communication mix according to marketing communication brief 2.6 Establish success measures for marketing communication plan
3. Finalise marketing communication plan	3.1 Prepare budget and timeline proposal 3.2 Present marketing communication plan to client 3.3 Seek feedback from relevant stakeholders on communication plan 3.4 Make changed to the communications plan according to feedback received

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Numeracy	Collates and interprets numeric data to analyse trends data, develop targets and prepare budgets for marketing activities
Reading	Identifies, analyses and evaluates complex texts to determine requirements of advertising brief, legislative, regulatory and business requirements
Initiative and enterprise	Develops new and innovative ideas through exploration, analysis and critical thinking
Planning and organising	Takes responsibility for following implicit and explicit voluntary constraints related to budget, legal and ethical requirements in development of marketing communication plan Plans, organises and implements tasks to achieve outcomes with an awareness of client requirements, time and budgetary constraints
Technology	Uses digital technologies to enter data, organise and present information

Unit Mapping Information

Supersedes and is equivalent to BSBMKG523 Design and develop an integrated marketing communication plan.

Supersedes but is not equivalent to:

BSBADV507 Develop a media plan

BSBMKG510 Plan e-marketing communications.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBMKG552 Design and develop marketing communication plans

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

design and develop at least one marketing communication plan.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

legislative requirements relevant to marketing communication plans

key features of marketing communications plans

content and format of marketing communication plans including:

purpose statement

definition of target audience

analysis of product or service

legal and ethical constraints

marketing communication functions and media vehicles

procedures for developing budget proposals.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

legislation, regulations and codes of practice for marketing communications plans.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBOPS201 Work effectively in business environments

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to work effectively in business environments. It includes identifying and working to organisational standards, managing workload and working as part of a team.

The unit applies to those who work in a broad range of settings. These individuals typically work under some supervision and guidance.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence – Business Operations

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Identify the business context	1.1 Identify organisational requirements and responsibilities and confirm understanding with relevant personnel 1.2 Identify legal rights and responsibilities of employees and employers 1.3 Identify requirements for duty of care and organisational objectives, standards and values 1.4 Identify and distinguish between roles and responsibilities of staff within organisational structure 1.5 Identify own role and task requirements within a team
2. Work in a team	2.1 Identify and follow requirements for a safe work environment 2.2 Communicate and collaborate with relevant personnel in a courteous and nondiscriminatory manner 2.3 Complete allocated tasks according to organisational requirements 2.4 Use questioning techniques to clarify instructions and responsibilities 2.5 Seek assistance when difficulties arise and escalate issues to team leaders, as required
3. Develop effective work habits	3.1 Identify work and personal priorities 3.2 Apply time management strategies to work duties 3.3 Communicate workload issues to team leaders in a timely manner 3.4 Seek and act upon feedback from relevant personnel

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Description
Reading	Reviews documentation to identify relevant information for requirements of job role and organisation
Writing	Completes documentation necessary for work tasks and reporting requirements using clear, concise and accurate grammar and language
Oral communication	Clarifies requirements and responsibilities of job role and organisation by using effective questioning and listening techniques to seek advice, information and feedback Contributes to an effective working environment by communicating with others, behaving courteously and using non-discriminatory language
Enterprise and initiative	Follows clear instructions within defined level of responsibility, seeking clarification when required Identifies and accepts responsibility for working within common work frameworks Identifies organisational expectations and follows explicit protocols and procedures
Teamwork	Identifies common differences in other people and implements basic strategies to address own reaction to these differences Uses basic communication strategies to implement and complete work tasks including seeking advice when required
Planning and organising	Follows clearly defined instructions and sequencing, and monitors own progress for tasks, seeking assistance when necessary

Unit Mapping Information

Supersedes and is equivalent to BSBIND201 Work effectively in a business environment.

Supersedes but is not equivalent to:

BSBFRA301 Work within a franchise

BSBIND301 Work effectively in an educational environment

BSBIND302 Work effectively in the international education services industry

BSBWOR302 Work effectively as an off-site worker.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBOPS201 Work effectively in business environments

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

complete at least four tasks in a business environment, including:

working to organisational standards

managing workload

working as part of a team.

In the course of the above, the candidate must:

comply with legal responsibilities, and organisational requirements

escalate issues and seek assistance.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

organisational policies and procedures that apply to employer and employee rights in a business environment

organisational documents relating to effective business operations, including:

work health and safety policy

code of conduct policy

style guide

duty of care

roles, responsibilities and conditions of employment contract for own work role.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

codes of practice relevant to performance evidence

organisational policies and procedures

workplace documentation and resources.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBOPS203 Deliver a service to customers

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to deliver aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products, and processing customer feedback.

The unit applies to those who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of customer service in a defined context under direct supervision or with limited individual responsibility.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence – Business Operations

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish contact with customers	1.1 Greet customers according to organisational requirements 1.2 Share relevant information with customers 1.3 Identify and respond to specific customer requirements 1.4 Express interest in customer needs and develop rapport with customer
2. Identify customer needs	2.1 Ask questions to identify customer needs 2.2 Assess customer needs for urgency and identify priorities for service delivery 2.3 Provide customer with information about available options 2.4 Assess limitations in addressing customer needs and seek assistance from designated persons, where required
3. Provide service to customers	3.1 Confirm details of service and delivery with customer according to organisational requirements 3.2 Convey information regarding problems and delays, and followup within appropriate timeframes, where required 3.3 Identify opportunities to enhance the quality of service and products, and take action to improve the service
4. Process customer feedback	4.1 Seek customer feedback and handle according to organisational and legislative requirements 4.2 Record feedback and communication between customer and the organisation according to organisational requirements 4.3 Identify any unmet customer needs and discuss suitability of alternative products or services 4.4 Encourage customers to maintain contact with organisation for future needs

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Description
Reading	Identifies requirements from organisational policy and procedure documents Interprets product and service information in a range of formats to provide customer advice
Writing	Records customer information according to organisational requirements
Oral communication	Provides information and advice using structure and language to suit the audience Asks questions and listens to gain information and confirm understanding
Planning and organising	Follows organisational procedures and practices relevant to own role
Teamwork	Uses accepted communication practices to establish connections, build rapport and develop professional working relationships Adjusts personal communication style in response to the opinions, values and needs of others
Initiative and enterprise	Identifies opportunities to enhance work practices and outcomes
Problem solving	Addresses routine problems in familiar work contexts

Unit Mapping Information

Supersedes and is equivalent to BSBCUS201 Deliver a service to customers.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBOPS203 Deliver a service to customers

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

deliver a service to at least three different customers.

In the course of the above, the candidate must:

greet the customer and establish rapport according to organisational requirements

identify customer needs using interpersonal skills

provide prompt service to address customer needs

identify and follow up opportunities to increase the quality of service and products

respond to and record all customer feedback according to organisational standards, policies and procedures.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

key provisions of customer service legislation and consumer law

requirements for responding to the needs of customers from a diverse background

workplace organisational policies and procedures relating to customer service and the customer service process.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

workplace documents, and organisational policies and procedures for customer service

examples of customer complaints and feedback.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBOPS301 Maintain business resources

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to determine, administer and maintain resources and equipment to complete a variety of tasks.

The unit applies to those who apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of business resources and their basic maintenance to provide some technical advice and support to a team.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence – Business Operations

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Advise on resource requirements	1.1 Calculate current business resource needs according to organisational requirements 1.2 Calculate estimates of future business resource needs according to organisational requirements 1.3 Provide advice on equipment, material and supplier selection 1.4 Identify resource shortages and possible impact on operations
2. Acquire resources	2.1 Obtain resources according to timelines and identified organisational requirements 2.2 Store resources according to identified organisational requirements 2.3 Review resource acquisition processes and identify opportunities for improvements in future resource acquisitions
3. Monitor resource usage and maintenance	3.1 Confirm handling of resources is according to organisational and work health and safety requirements 3.2 Identify resource monitoring tool and monitor use of resources 3.3 Consult individuals and teams and facilitate effective decision-making on the appropriate allocation of resources 3.4 Monitor and compare resource usage with estimated requirements in budget plans

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Description
Reading	Identifies and interprets information from a range of sources, including organisational policies and procedures
Writing	Uses clear and succinct language and appropriate layout to provide information, advice and support materials
Oral communication	Presents information or advice choosing language appropriate to the context and needs of the audience Uses active listening and questioning to confirm understanding
Numeracy	Selects and uses appropriate tools to aid with estimation and other resource assessment requirements Uses a combination of informal and some formal written mathematical equations to represent the outcomes of the resource allocation process
Enterprise and initiative	Takes some personal responsibility for adherence to organisational procedures and protocols
Teamwork	Uses collaborative techniques to engage personnel in consultations and negotiations
Planning and organising	Plans a range of routine tasks and required resources, accepting goals and aiming to achieve them within allocated timeframes Evaluates effectiveness of decisions in terms of how well they met stated goals
Problem solving	Identifies and takes responsibility for addressing predictable problems in familiar work contexts
Technology	Follows routine procedures for using digital technology to enter, store and retrieve information directly relevant to role Identifies purpose and some specific functions of some common digital tools used in work contexts

Unit Mapping Information

Supersedes and is equivalent to BSBADM311 Maintain business resources.

Supersedes but is not equivalent to BSBFLM306 Provide workplace information and resourcing plans.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBOPS301 Maintain business resources

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

maintain at least three business resources.

In the course of the above, the candidate must:

collect and record data on resource use

evaluate use of resources according to organisational requirements

monitor resource use over defined and operational timeframes

comply with organisational policies while using resources.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

key provisions of legislation relating to maintaining business resources

organisational resource acquisition policies, plans and procedures

organisational requirements for handling resources including:

acquiring resources

storing resources

organisational procedures for record keeping and filing systems, security and safe recording practices.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

organisational resource use data.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBOPS304 Deliver and monitor a service to customers

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.

The unit applies to those who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate knowledge of customer service. They provide technical advice and support to customers over short or long-term interactions.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence – Business Operations

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Identify customer needs	1.1 Identify and clarify customer needs and expectations 1.2 Evaluate customer needs and determine priorities for service delivery according to organisational requirements 1.3 Inform customers about available choices for meeting their needs and assist selection of preferred options 1.4 Identify limitations in addressing customer needs and seek assistance from designated individuals, where required
2. Deliver a service to customers	2.1 Provide service to meet identified customer needs according to organisational and legislative requirements 2.2 Establish and maintain rapport with customers 2.3 Manage customer complaints according to organisational and legislative requirements 2.4 Provide assistance and respond to customers with specific needs according to organisational and legislative requirements 2.5 Identify and use available opportunities to promote and enhance services and products to customers
3. Evaluate customer service delivery	3.1 Review customer satisfaction with service delivery using verifiable evidence according to organisational and legislative requirements 3.2 Seek and respond to customer feedback according to organisational policies and procedures 3.3 Identify opportunities to enhance the quality of customer service 3.4 Document recommendations for customer service improvements 3.5 Submit recommendations to relevant personnel according to organisational policies and procedures

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Description
Learning	Identifies and follows up on opportunities to improve work practices and outcomes
Oral communication	Provides information or advice using structure and language to suit the audience Asks questions and listens to gain information or confirm understanding
Reading	Evaluates textual information to determine customer service requirements Proofreads texts for clarity of meaning and accuracy of grammar and punctuation
Writing	Completes responses to customer complaints in required format Prepares reports using sequencing, format and words to communicate recommendations clearly and effectively
Planning and organising	Complies with organisational policies and procedures relevant to role Plans and implements systems to gather and organise information
Problem-solving	Uses problem solving skills to analyse and respond to customer complaints or enquiries
Teamwork	Selects and uses appropriate communication conventions to establish connections, build rapport, seek information and develop professional working relationships Adjusts personal communication style in response to the opinions, values and particular needs of others

Unit Mapping Information

Supersedes and is equivalent to BSBCUS301 Deliver and monitor a service to customers.

Supersedes but is not equivalent to:

BSBCUE309 Develop product and service knowledge for customer engagement operation

BSBEDU303 Assist with the provision of international education information

BSBINT303 Organise the importing and exporting of goods

BSBINT304 Assist in the international transfer of services

BSBSLS407 Identify and plan sales prospects.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBOPS304 Deliver and monitor a service to customers

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

deliver a service to at least three different customers, including:

using communication skills to establish rapport and build relationships with customers according to organisational requirements

identifying customer needs using appropriate questioning and active listening skills

providing customer service according to organisational requirements

responding to and recording customer feedback and action taken according to organisational standards, policies and procedures

producing a report which identifies and recommends ways to improve service delivery.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

key provisions of customer service legislation and consumer law

organisational policies and procedures relating to customer service, including complaints handling

common forms of verifiable evidence that could be used to review customer satisfaction

customer service standards and protocols for serving customers, including customers with specific needs.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

technology required to gather and provide information and assistance to customers

workplace documents, and organisational policies and procedures relating to customer service

examples of customer complaints and feedback.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBOPS401 Coordinate business resources

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to determine and analyse existing and required resources, their effective application and the accountability for their use.

The unit applies to individuals with a broad knowledge of business resources and well-developed skills to ensure adequate resources are available to perform the work of the organisation. They may have responsibility to provide guidance to, or delegate aspects of these tasks to others.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence – Business Operations

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish required resources	1.1 Identify resource requirements according to business and operational plans and organisational requirements 1.2 Create opportunities for individuals and workgroups to contribute to the identification of resource requirements 1.3 Assess proposed efficiency of resource expenditure according to budget resources 1.4 Present recommendations on resource requirements using business equipment and technology
2. Acquire and allocate resources	2.1 Acquire physical resources and services according to organisational requirements 2.2 Check resources and confirm quality and quantity are in line with service agreements 2.3 Allocate resources according to operational plans 2.4 Consult with individuals and teams on allocation of resources
3. Evaluate resource allocation and usage	3.1 Assess resource planning against actual costs, identified shortfalls and surpluses 3.2 Identify potential improvements in resource planning through consultation and feedback 3.3 Develop methods of monitoring and reporting resource use against business and operational plans
4. Improve resource allocation and usage	4.1 Implement improvements in resource planning according to organisational requirements 4.2 Implement identified methods of monitoring resource use 4.3 Maintain records concerning equipment and resource purchases according to organisational requirements

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Description
Reading	Identifies and interprets information from organisational plans, policies and procedures
Writing	Develops a range of documents using structure and vocabulary appropriate to audience, context and purpose
Oral communication	Participates in spoken interactions using active listening and questioning to confirm and clarify understanding
Numeracy	Interprets a range of mathematical information that is embedded in familiar texts Calculates and compares numeric data to track expenditure
Initiative and enterprise	Identifies and responds to explicit and implicit organisational procedures and protocols and regulatory requirements
Teamwork	Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role Cooperates with others as part of familiar routine activities playing an active role in facilitating group interaction
Planning and organising	Applies formal processes when planning complex tasks, producing plans with logically sequenced steps, reflecting an awareness of time constraints Identifies and takes responsibility for addressing predictable problems in familiar work contexts Assess impacts of variables on decision outcomes to identify improvement opportunities
Technology	Utilises a range of features within digital applications to access, store and share information

Unit Mapping Information

Supersedes and is equivalent to BSBADM409 Coordinate business resources.

Supersedes but is not equivalent to:

BSBADM301 Produce texts from shorthand notes

BSBADM302 Produce texts from notes

BSBADM303 Produce texts from audio transcription

BSBADM401 Produce complex texts from shorthand notes

BSBADM406 Organise business travel

BSBADM411 Produce complex texts from audio transcription

BSBCUE403 Schedule customer engagement activity.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBOPS401 Coordinate business resources

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

coordinate at least three business resources.

In the course of the above, the candidate must:

calculate and assess costs in relation to use and maintenance of business resources

develop and present resource requirement recommendations

consult and communicate with individuals and teams about acquiring and using resources

monitor and assess resource acquisition, allocation, use and procedures

follow organisational policies and procedures in relation to business resource acquisition and monitoring and maintaining records.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

functions of common business resources used in an organisation, including, organisational policies, plans and procedures in relation to business resource acquisition and monitoring

method and format for developing recommendations on resource requirements

organisational procedures for sourcing, assessing and costing business resources

methods for analysing and incorporating feedback on effectiveness resource planning, monitoring resource use

methods to implement organisational changes to resource planning and resource use.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

records concerning equipment and resource purchases

organisational policies, procedures and operational plans.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBOPS403 Apply business risk management processes

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to identify business risks and to apply established risk management processes to a defined area of operations that are within the responsibilities and obligations of the work role.

The unit applies to individuals with a broad knowledge of risk analysis or project management who contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They may have responsibility to provide guidance or delegate aspects of these tasks to others. Risks applicable to own work responsibilities and area of operation may include projects being undertaken individually or by a team, or operations within a section of the organisation.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence – Business Operations

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Identify risks	1.1 Identify context for risk management 1.2 Undertake required steps to identify risks 1.3 Document identified risks according to relevant policies, procedures, legislation and standards
2. Analyse and evaluate risks	2.1 Analyse risks in consultation with relevant stakeholders 2.2 Undertake risk categorisation and determine level of risk 2.3 Document analysis processes and outcomes
3. Treat risks	3.1 Identify control measures for risks 3.2 Assess strengths and weaknesses of control measures 3.3 Refer risks to relevant personnel, where required, according to policies and procedures 3.4 Select and implement control measures for personal area of operation and responsibilities
4. Monitor and review effectiveness of risk treatments	4.1 Review implemented treatments against measures of success 4.2 Use review results to improve the treatment of risks 4.3 Monitor and review management of risk in personal area of operation

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Description
Learning	Uses analysis and consultative processes to inform decisions about selection and implementation of risk control measures Evaluates effectiveness of plans and results to inform improvement decisions
Reading	Comprehends documents and texts of varying complexity to extract and analyse relevant information
Writing	Uses specific, industry related terminology and logical organisational structure in workplace documents that identify and analyse risk and report management process outcomes
Oral communication	Participates effectively in interactions with stakeholders by using questioning and listening to elicit opinions and clarify understanding
Numeracy	Uses numerical tools to assess risk and uses numerical data to review plans
Enterprise and initiative	Complies with organisational and legislative requirements Takes responsibility for identification and management of risk within own work context and refers matters to others as required
Teamwork	Selects appropriate communication protocols and conventions when conferring with others to establish risk management requirements
Planning and organising	Determines job sequence and works logically and systematically to undertake defined tasks
Technology	Uses familiar digital technologies and systems to access information, prepare plans and communicate with others

Unit Mapping Information

Supersedes and is equivalent to BSBRSK401 Identify risk and apply risk management processes.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBOPS403 Apply business risk management processes

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to apply organisational policies, procedures and processes to:

treat at least three risks by:

identifying different types of organisational risks

consulting with stakeholders to analyse and evaluate risks

implementing control measures

referring risks that are beyond own area of responsibility to others

maintaining risk management documentation.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

legislative and regulatory context of the organisation in relation to risk management

techniques for identifying and evaluating risks

organisational policies and procedures for risk management

areas where risks are commonly identified in an organisation

risks beyond scope of individual responsibility to be referred to relevant organisational personnel

purpose and key elements of current risk management standards.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

legislation, regulations, standards and codes relating to business risk

workplace documentation on selected organisational risks.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBOPS404 Implement customer service strategies

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies.

The unit applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems. Individuals may provide guidance or delegate work related tasks to others.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence – Business Operations

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Advise on customer service needs	1.1 Identify organisational customer service objectives and customer needs 1.2 Assess and clarify customer requirements 1.3 Identify and diagnose problems with service delivery 1.4 Develop options to improve customer service delivery according to organisational requirements 1.5 Provide recommendations to promote improvement of customer service delivery
2. Support implementation of customer service strategies	2.1 Consult with relevant stakeholders to develop customer service strategies 2.2 Assess customer service strategies and opportunities against customer service objectives 2.3 Identify and allocate available budget resources to fulfil customer service objectives 2.4 Action procedures to resolve customer difficulties and complaints according to organisational requirements
3. Evaluate and report on customer service	3.1 Review stakeholder satisfaction with service delivery according to organisational requirements 3.2 Identify and report changes necessary to meet customer service objectives 3.3 Prepare conclusions and recommendations on future directions of client service strategies 3.4 Monitor systems, records and reporting procedures for changes to customer satisfaction

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Description
Reading	Reviews textual information and comprehends details that relate to the interests or requirements of the client and organisation
Writing	Creates a range of formal texts using structure, grammar and clear and specialised language to describe customer needs, maintain information and support a particular position
Oral communication	Uses pace, intonation, intelligible pronunciation and listening and questioning techniques to interact effectively with others
Numeracy	Recognises and interprets numerical information and performs calculations on familiar mathematical information
Enterprise and Initiative	Recognises and applies organisational protocols and meets expectations associated with own work
Teamwork	Uses a range of strategies to establish a sense of connection and build rapport with customers Collaborates with others contributing knowledge and skills to achieve joint outcomes
Planning and organising	Applies formal and logical processes when planning and implementing tasks Applies standard procedures when responding to familiar problems within own work context
Technology	Uses digital technologies to access, organise, present and store information relevant to own role

Unit Mapping Information

Supersedes and is equivalent to BSBCUS401 Coordinate implementation of customer service strategies.

Supersedes but is not equivalent to:

BSBCUS402 Address customer needs

BSBCUS403 Implement customer service standards

BSBSLS408 Present, secure and support sales solutions.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBOPS404 Implement customer service strategies

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

develop and implement at least two strategies to improve customer service delivery.

In the course of the above, the candidate must:

respond to and report on customer feedback and complaints

review client satisfaction using verifiable data

consult and communicate effectively with relevant people

develop and implement strategies and methods to improve customer service delivery, including:

budgeting

promotion to staff

documentation and follow up.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

customer communication techniques

principles of customer service

sources of verified client information

techniques for identifying customer needs and reviewing customer satisfaction

organisational business structure, products and services related to customer service

techniques for drawing insights from verifiable evidence to develop recommendations and conclusions

product and service standards and best practice models.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

organisational policies and procedures for customer service

examples of customer complaints and feedback

client satisfaction data.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBOPS502 Manage business operational plans

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to develop and monitor the implementation of operational plans to support efficient and effective workplace practices and organisational productivity and profitability.

The unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plans.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence – Business Operations

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish operational plan	1.1 Research, analyse and document resource requirements 1.2 Develop operational plan in consultation with, and with approval from, relevant stakeholders 1.3 Develop contingencies for operational plan 1.4 Explain plan to relevant work teams
2. Manage resource acquisition	2.1 Confirm that employees are recruited and inducted according to the organisation’s human resources management policies, practices and procedures 2.2 Confirm that physical resources and services are acquired according to the organisation’s policies, practices and procedures 2.3 Identify and incorporate requirements for intellectual property rights and responsibilities related to acquisition of resources
3. Monitor and review operational performance	3.1 Assess progress of operational plan in achieving profit and productivity plans and targets 3.2 Identify areas of under-performance, recommend solutions and rectify the situation 3.3 Plan and implement relevant processes for ongoing monitoring and confirm that support is provided for individuals and teams 3.4 Negotiate recommendations for variations to operational plans and gain approval from designated persons

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Description
Reading	Gathers, interprets and analyses workplace documentation to determine requirements for the operational plan
Writing	Develops and documents a range of detailed texts relating to the management of an operational plan according to organisational requirements
Oral communication	Presents information to a range of audiences using appropriate register, vocabulary and paralinguistic features Listens and comprehends information from a variety of spoken exchanges with clients, co-workers and other stakeholders
Numeracy	Selects and uses mathematical problem-solving strategies to organise resource requirements, performance benchmarks and financial viability of the operational plan
Enterprise and initiative	Monitors adherence to organisational policies, procedures and considers own role in terms of its contribution to broader goals of the work environment
Teamwork	Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group interaction, influencing direction and taking a leadership role on occasion
Planning and organising	Takes responsibility for developing and implementing systems and processes to achieve organisational objectives, seeking advice, feedback and support as required to assist in the development and planning phase Sequences and schedules complex activities, monitors implementation, and manages relevant communication
Problem solving	Uses systematic analytical processes to aid decision making, identify potential problems and generate contingency plans or solutions
Technology	Demonstrates awareness of the importance of data security in a digital environment

Unit Mapping Information

Supersedes and is equivalent to BSBMGT517 Manage operational plan.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBOPS502 Manage business operational plans

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

manage an operational plan for at least one business or work area.

In the course of the above, the candidate must:

develop and implement an operational plan using a variety of information sources and consultation including:

resource requirements

key performance indicators

monitoring processes

contingency plans

communicate with stakeholders to explain the plan and supporting information, seek approvals, negotiate variations and engage work teams

confirm existence of relevant strategies, including strategies relating to:

recruiting, inducting and developing personnel

acquiring physical resources and services

protecting intellectual property

making variations to the plan

monitoring and documenting performance.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

stakeholders involved in development and management of operations plan including escalation points, colleagues and specialist resource managers

key information sources for proposal development and presentation including resource requirement specialists

consultation processes

content of operational plans, including:

procurement processes

employee recruitment and induction strategies

physical resource and service acquisition strategies

key indicators of organisational performance

budget and actual financial relating to profit and productivity

methods for preparing operational plans and contingency plans

role of an operational plan in achieving an organisation’s objectives

procedures and records associated with documenting performance

approaches for developing key performance indicators to meet business objectives

legislative and regulatory framework relating to the development and implementation of operational plan of the organisation, including:

fair trading laws

work health and safety

organisational policies, practices and procedures that relate to the operational plan.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

legislation and regulations relevant to operational plans

workplace documentation and resources relevant to performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBOPS503 Develop administrative systems

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to plan for or review the requirements of administrative systems and procedures for implementing, monitoring and reviewing the system.

The unit applies to individuals employed in a range of work environments in senior administrative roles.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence – Business Operations

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Plan administrative system	1.1 Identify requirements for update to the administrative system according to organisational and budgetary requirements 1.2 Consult with stakeholders and verify identified requirements and modifications 1.3 Obtain quotations from suppliers or developers to address system requirements according to organisational policy and procedures 1.4 Select supplier or developer according to organisational policies and procedures
2. Implement administrative system	2.1 Identify and develop implementation strategies in consultation with staff 2.2 Implement system according to organisational and legislative requirements 2.3 Support staff and provide training on the use of the system 2.4 Manage contingencies and support minimal impact on users
3. Monitor administrative system	3.1 Monitor system for usage, security and output according to organisational requirements 3.2 Modify system to meet changing needs according to organisational requirements 3.3 Identify further modifications and notify users

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Description
Learning	Reinforces own knowledge and skills by training and mentoring others
Reading	Extracts, analyses and evaluates information from complex texts, including organisational policies and procedures
Writing	Creates instructional texts using grammatical structures and vocabulary appropriate to audience and context
Oral communication	Presents complex information adjusting presentation style and vocabulary to suit the audience
Numeracy	Recognises and interprets numerical information related to budgets
Enterprise and initiative	Develops systems to meet organisational and legislative requirements Anticipates potential problems and implements contingency plans as soon as warning signs are recognised
Teamwork	Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role Collaborates with others to achieve joint outcomes, providing guidance to others where necessary
Planning and organising	Applies formal processes when planning complex tasks, producing plans with logically sequenced steps, reflecting an awareness of time constraints Monitors progress of plans and changes them to meet new demands or priorities
Technology	Uses and investigates new digital technologies and applications to manage and manipulate data Demonstrates awareness of the importance of data security in a digital environment

Unit Mapping Information

Supersedes and is equivalent to BSBADM504 Plan and implement administrative systems.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBOPS503 Develop administrative systems

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

develop at least one administrative system.

In the course of the above, the candidate must:

work with relevant personnel and stakeholders to identify administrative system improvements

document requirements

provide training and support for staff to use the system

monitor the new system and identify future improvements and staff training needs.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

legislative and organisational policies and procedures for reviewing administrative systems

stakeholders involved in organisational administrative systems including system users

training procedures for communicating new system information to staff.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

organisational policy and procedure manuals relevant to performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBOPS504 Manage business risk

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes skills and knowledge required to manage business risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting.

The unit applies to individuals who are working in positions of authority and who are approved to implement change across the organisation, business unit, program or project area. They may or may not have responsibility for directly supervising others.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence – Business Operations

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish risk context	1.1 Evaluate organisational processes, procedures and requirements and determine scope for risk management process 1.2 Review strengths and weaknesses of existing arrangements 1.3 Document critical success factors, goals and objectives for area included in scope 1.4 Communicate risk management process to relevant stakeholders
2. Identify risks	2.1 Invite stakeholders to assist in the identification of risks 2.2 Research risks that may apply to scope 2.3 Document risks that apply to the scope, in consultation with relevant parties
3. Analyse risks	3.1 Assess likelihood of risks occurring 3.2 Assess impact or consequence if risks occur 3.3 Evaluate and prioritise risks for treatment
4. Select and implement treatments	4.1 Determine and select from options for treating risks 4.2 Develop action plan for implementing risk treatment 4.3 Communicate risk management processes to relevant parties 4.4 Implement action plan according to organisational policies and procedures 4.5 Monitor and evaluate risk management process

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Description
Reading	Synthesises a variety of relatively complex texts Gathers, interprets and analyses textual information from a range of sources to identify relevant information
Writing	Develops textual material and organises content in a manner that effectively documents risk management analysis and assessment priorities and processes
Oral communication	Participates in interactions with stakeholders using questioning and listening to elicit opinions, and to confirm and clarify understanding
Numeracy	Uses numerical tools to assess risk and uses numerical data to review plans
Teamwork	Selects appropriate conventions and protocols when communicating with stakeholders about risk management Consults and negotiates with stakeholders about risk management processes and outcomes
Planning and organising	Sequences and schedules a range of routine and complex activities, monitors implementation, evaluates processes and manages relevant communication Systematically analyses information to decide on appropriate risk management treatments Refers to organisational processes, procedures and requirements when making decisions about risk management
Technology	Uses digital technologies and systems to access information, document plans and communicate with others

Unit Mapping Information

Supersedes and is equivalent to BSBRSK501 Manage risk.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBOPS504 Manage business risk

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

lead at least one risk management process for an organisation or work area.

In the course of the above, the candidate must:

analyse information from a range of sources to identify the scope and context of the risk management process, including:

stakeholder analysis

political, economic, social, legal, technological and policy context

current arrangements

objectives and critical success factors for the area included in scope

risks that may apply to scope

consult and communicate with stakeholders to identify and assess risks, determine appropriate risk treatment actions and priorities and explain the risk management processes

develop and implement an action plan to treat risks

monitor and evaluate the action plan and risk management process

maintain documentation.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

legislative and regulatory context of the organisation in relation to risk management

organisational policies, procedures and processes for risk management, including document storage

types of business risks

options for treating risks

risk management process

purpose and key elements of current risk management standards

tools and techniques to identify risks to scope risk management processes.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

legislation, regulations, standards and codes relating to risk management

workplace documentation and resources relating to risk management.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBOPS505 Manage organisational customer service

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation.

The unit applies to individuals who supervise customer service provided by others within an organisation. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence – Business Operations

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish customer requirements	1.1 Consult with customers to identify customer service requirements 1.2 Integrate customer feedback into organisation’s business plan 1.3 Identify and procure resources required to address customer service requirements
2. Deliver quality products and services	2.1 Deliver product and service according to customer specifications within organisation’s business plan 2.2 Monitor team performance and assess against the organisation’s quality and delivery standards 2.3 Support colleagues to overcome difficulties in meeting customer service standards
3. Evaluate customer service	3.1 Develop and use strategies for monitoring progress against product and service targets and standards 3.2 Develop and use strategies for obtaining customer feedback on provision of product and service 3.3 Adapt delivery of customer product and service in consultation with relevant individuals and groups 3.4 Manage records, reports and recommendations within the organisation’s systems and processes

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Description
Reading	Interprets and analyses textual information from a variety of sources and applies the knowledge that has been gained to evaluate standards for organisation’s products and services
Writing	Produces a range of text types to convey information, requirements or recommendations matching style of writing to purpose and audience
Oral communication	Clearly articulates systems and standards in a team environment using language suitable to diverse audiences Uses listening and questioning techniques to obtain feedback and confirm understanding
Numeracy	Interprets and comprehends mathematical information in organisation’s business and customer service plans
Planning and organising	Recognises and applies organisational protocols and meets expectations associated with own work
Teamwork	Identifies and uses appropriate conventions and protocols when communicating with colleagues and customers Collaborates with others, taking into account their strengths and experience, to achieve desired outcomes Provides support in field of expertise to team
Enterprise and initiative	Develops and implements plans using logical processes and monitors and evaluates progress against stated goals
Problem solving	Accepts responsibility for addressing complex or non-routine difficulties, applying problem solving processes in determining a solution
Technology	Uses digital technology to access, organise and present information in a format that meets requirements

Unit Mapping Information

Supersedes and is equivalent to BSBCUS501 Manage quality customer service.

Supersedes but is not equivalent to:

BSBCUE504 Integrate customer engagement within the organisation

BSBCUE601 Optimise customer engagement operations

BSBCUE602 Manage customer engagement information

BSBCUE603 Design and launch new customer engagement facilities

BSBSLS501 Develop a sales plan.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBOPS505 Manage organisational customer service

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

develop and review strategy for delivering and monitoring quality customer service for an organisation or work area.

In the course of the above, the candidate must:

implement quality customer service policies and procedures

identify and resolve system problems relating to poor customer service

assist teams to meet customer service requirements

develop, procure and use human and physical resources to support quality customer service delivery.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

legislative and regulatory frameworks governing customer service

elements of effective customer service including quality, time and cost

organisational policies and procedures for customer service and handling customer complaints

relevant service standards and best practice models

key principles of public relations and product promotion

common techniques for solving complaints

principles and techniques involved in managing:

customer behaviour

specific customer needs

customer research

customer relations

ongoing product and service quality

problem identification and resolution

quality customer service delivery

record keeping and management methods

strategies for monitoring, managing and introducing ways to improve customer service relationships

strategies to obtain customer feedback.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

legislation, regulations and codes of practice related to customer service

workplace documentation and resources

complex customer complaints.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBPEF202 Plan and apply time management

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to implement time management processes to organise and complete work tasks. It also addresses skills and knowledge to seek and review feedback for performance improvement regarding time management and use technology appropriate to the task.

The unit applies to individuals working under direct supervision. These individuals apply basic skills and knowledge in a broad range of work settings.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Critical Thinking & Problem Solving – Personal Effectiveness

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Organise work schedule	1.1 Discuss and agree on work goals and plans with assistance from relevant personnel 1.2 Identify relationship between own work goals and plans, and organisational goals and plans 1.3 Research time management techniques and strategies 1.4 Plan and prioritise work tasks within allocated timeframes
2. Complete work tasks	2.1 Perform tasks according to designated timelines and instructions 2.2 Seek assistance from colleagues when difficulties arise in achieving allocated tasks 2.3 Identify factors affecting work plan 2.4 Communicate progress on work plan to relevant personnel according to organisational policies and procedures
3. Review work performance	3.1 Seek feedback on time management from relevant personnel 3.2 Record changes to time management approach according to task instructions 3.3 Identify and plan opportunities for improvement in discussion with colleagues

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Reading	Identifies and interprets textual information to determine and adhere to organisational and task requirements
Writing	Completes required documents using organisational formats
Oral communication	Uses listening and questioning techniques to seek information and confirm understanding Participates in verbal interactions using language and features suitable to audience and context
Numeracy	Interprets numerical information related to timeframes
Enterprise and initiative	Complies with organisational policies, procedures and standards
Planning and organising	Prioritises work and completes activities within designated timeframes Identifies and solves routine problems
Technology	Selects and uses appropriate digital tools to complete tasks

Unit Mapping Information

Supersedes and is equivalent to BSBWOR202 Organise and complete daily work activities.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBPEF202 Plan and apply time management

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

develop and implement at least one time management plan with support of relevant personnel.

In the course of the above, the candidate must:

complete each work task within specified timeframe, seeking opportunities to use digital tools where applicable

seek and use feedback from others to monitor and improve work performance.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

time management techniques and strategies

features of a time management plan

organisational standards, policies and procedures relevant to own work role

relationship between own work goals and plans and organisation’s goals and plans

factors affecting work progress and performance improvement techniques.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to challenges and situations to demonstrate application of performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBPEF301 Organise personal work priorities

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to organise personal work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.

The unit applies to individuals who exercise discretion and judgement and apply a broad range of competencies in various work contexts.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit Sector

Critical Thinking & Problem Solving – Personal Effectiveness

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Organise and complete own work schedule	1.1 Develop work goals and key performance indicators (KPIs) according to task and organisational requirements 1.2 Prioritise workload according to task timeframes 1.3 Identify factors affecting achievement of work objectives 1.4 Develop personal work plans
2. Evaluate own work performance	2.1 Identify variations between expected and actual work performance according to task requirements and KPIs 2.2 Report variations to relevant personnel 2.3 Seek feedback from relevant personnel for solutions to minimise variations in expected and actual work outputs 2.4 Research sources of stress and access appropriate supports according to organisational policies and procedures
3. Coordinate personal skill development and learning	3.1 Identify personal and professional development needs for job role 3.2 Identify opportunities to undertake personal skill development activities in consultation with supervisor 3.3 Access professional development opportunities 3.4 Record professional development undertaken for continuous learning and career development process 3.5 Incorporate feedback into review of further learning needs

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Learning	Employs a range of approaches and investigative techniques to source the knowledge necessary to arrange personal learning experiences
Reading	Interprets textual information to determine organisation’s procedures, own work performance and objectives
Writing	Prepares written reports and workplace documents that communicate information clearly and effectively
Oral communication	Provides and receives feedback using specific and relevant language Uses listening and questioning techniques to confirm understanding
Numeracy	Complies with organisational policies, procedures and protocols
Teamwork	Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role Proactively collaborates with others to achieve specific goals
Planning and organising	Plans and organises work commitments to ensure deadlines and objectives are met Uses formal analytical thinking techniques to recognise and respond to routine problems
Technology	Uses digital systems and tools to enter, store and monitor information

Unit Mapping Information

Supersedes and is equivalent to BSBWOR301 Organise personal work priorities and development.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBPEF301 Organise personal work priorities

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

prepare and implement a personal work plan.

In the course of the above, the candidate must:

prepare a work plan according to organisational requirements and work objectives

use technology to schedule, prioritise and monitor completion of tasks in a work plan

assess and prioritise own work tasks and address contingencies

monitor and assess personal performance against job role requirements by seeking feedback from relevant personnel

identify personal development needs and access, complete and record skill development and learning.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

organisational policies and procedures relevant to work tasks

goals, objectives and key performance indicators for task within scope of job role

methods to elicit, analyse and interpret feedback when communicating with other people in the workplace

content of work plans including:

timeframes

tasks requirements

risks

contingencies for identified risks

types of personal learning and professional development requirements

principles and techniques of goal setting, measuring performance and time management

signs and sources of stress and strategies to deal with stress in the workplace

methods to identify and prioritise personal learning needs.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

challenges and situations to demonstrate application of performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBPEF401 Manage personal health and wellbeing

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to identify signs and sources of strain on personal health and wellbeing (both physical and mental) within job roles and according to key performance indicators (KPIs).

The unit applies to individuals who operate with a high level of autonomy, have excellent communication skills and apply knowledge of organisational policies and relevant legislation.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit Sector

Critical Thinking & Problem Solving – Personal Effectiveness

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Review health and wellbeing framework	1.1 Identify factors in the work environment that may impact on own physical and mental health 1.2 Research techniques for management of own physical health and mental wellbeing 1.3 Assess available resources for inclusion as part of personal health and wellbeing strategy 1.4 Review legislative and organisational policies and procedures relating to health and wellbeing
2. Develop and implement personal health and wellbeing strategy	2.1 Develop strategy for managing personal health and wellbeing 2.2 Share personal health and wellbeing strategy with relevant personnel 2.3 Schedule activities that align with personal health and wellbeing strategy
3. Review personal health and wellbeing strategy	3.1 Monitor own performance against key performance indicators 3.2 Identify new circumstances impacting work requirements and impact on personal health and wellbeing strategy 3.3 Review and update personal health and wellbeing strategy to reflect new circumstances

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Reading	Analyses and compares specific and complex text to determine and distinguish requirements
Writing	Develops documents that clearly explain ideas and advice Records information using required tools
Numeracy	Interprets mathematical information related to timelines
Enterprise and initiative	Identifies legislative responsibility to provide a safe working environment
Planning and organising	Plans and monitors tasks to ensure deadlines are met and competing demands are accommodated Establishes, implements and monitors strategies, development plans and actions Uses problem-solving techniques to analyse and address issues that arise

Unit Mapping Information

No equivalent unit. Supersedes but is not equivalent to BSBWOR403 Manage stress in the workplace.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBPEF401 Manage personal health and wellbeing

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

develop, implement and review one personal health and wellbeing strategy.

In the course of the above, the candidate must:

evaluate factors that may impact personal health and wellbeing in own personal life and work environment

locate and assess applicable resources

present personal health and wellbeing strategy to relevant personnel

monitor variations in personal circumstances and work performance affecting health and wellbeing.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

techniques for management of physical health

techniques for management of mental wellbeing

time management tools and techniques

key features of organisational policies and procedures relating to health and wellbeing

requirements under work health and safety (WHS) legislation to address workplace stress.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to challenges and situations to demonstrate the application of performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBPEF402 Develop personal work priorities

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to plan and prioritise own work tasks. It also addresses the skills and knowledge to monitor and obtain feedback on personal work performance.

The unit applies to individuals who are required to design their own work schedules and work plans and to establish priorities for their work. They will typically hold some responsibilities for the work of others and have some autonomy in relation to their own role.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit Sector

Critical Thinking & Problem Solving – Personal Effectiveness

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Plan personal work schedule	1.1 Identify task requirements 1.2 Identify own accountabilities in line with task requirements 1.3 Assess barriers for performance of personal accountabilities 1.4 Develop a personal work schedule
2. Implement personal work schedule	2.1 Communicate personal work schedule to relevant personnel 2.2 Monitor own performance according to personal work schedule 2.3 Document variations between expected and actual work performance according to task requirements and communicate to relevant personnel
3. Review personal work priorities	3.1 Seek and evaluate feedback from relevant stakeholders on own work performance 3.2 Analyse variations between expected and actual work performance 3.3 Update personal work schedule according to internal and external feedback and changes in circumstances

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Learning	Develops strategies to reflect on own performance and obtain feedback
Reading	Identifies and applies textual information from relevant sources to understand organisation’s policies and practices
Writing	Prepares written reports and workplace documentation that communicate complex information clearly and effectively
Numeracy	Analyses numerical information related work accountabilities
Enterprise and initiative	Identifies and understands roles and responsibilities in relation to organisational objectives, policies and procedures
Planning and organising	Plans, organises and implements tasks to meet organisational requirements Uses the main features and functions of digital technologies and tools to complete work tasks efficiently and effectively

Unit Mapping Information

Supersedes and is equivalent to BSBWOR404 Develop work priorities.

Supersedes but is not equivalent to:

BSBSMB408 Manage personal, family, cultural and business obligations

BSBWOR424 Develop a time management plan.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBPEF402 Develop personal work priorities

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

develop, implement and review one personal work schedule.

In the course of the above, the candidate must:

identify personal responsibilities and barriers to their fulfilment according to task requirements

prepare a personal work schedule

communicate work schedule to relevant personnel

monitor personal work performance to identify variations between expected and actual work performance

review own work performance against workgroup objectives through self-assessment and seeking and acting on feedback from internal and external stakeholders.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

content of work plans including:

resource requirements

stakeholder needs

workgroup targets

business technology applications to schedule tasks and plan work

methods of personal work performance review including:

self-assessment

feedback from others

techniques to prepare personal plans and establish priorities

methods to elicit, analyse and interpret feedback.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to challenges and situations to demonstrate the application of performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBPEF502 Develop and use emotional intelligence

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.

The unit applies to individuals who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. These individuals may be responsible for leading a team or work area.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Critical Thinking & Problem Solving – Personal Effectiveness

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare to develop emotional intelligence	1.1 Develop evaluation criteria for assessing emotional strengths and weaknesses 1.2 Assess emotional strengths and weaknesses against evaluation criteria 1.3 Identify and analyse potential emotional stressors in the workplace 1.4 Identify methods for responding to emotional stressors 1.5 Seek feedback from others to identify and confirm methods for responding to emotional stressors in the workplace
2. Develop emotional intelligence	2.1 Analyse and document emotional responses of co-workers 2.2 Develop a plan for identifying and responding to a range of emotional expressions 2.3 Apply techniques that indicate flexibility and adaptability in dealing with others in the workplace 2.4 Apply techniques that show consideration for the emotions of others when making decisions 2.5 Consult with relevant stakeholders and identify improvement areas for own emotional intelligence
3. Promote development of emotional intelligence in others	3.1 Identify workplace opportunities for others to express their thoughts and feelings 3.2 Develop tasks for assisting others to understand effect of personal behaviour and emotions on others in the workplace 3.3 Implement identified opportunities and tasks in the workplace according to organisational policy and procedures

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Learning	Identifies and uses strategies to improve own emotional intelligence
Oral communication	Uses appropriate language and nonverbal features to present information and seek feedback Uses listening and questioning skills to elicit the views of others and to clarify or confirm understanding
Teamwork	Identifies personal attributes and considers the impact on others and modifies approach to support development Adapts personal communication style to model behaviours, build trust and positive working relationships and to build understanding of emotional intelligence Leads a collaborative approach, using inquiring and inclusive techniques, to develop understanding and skills that enhances individuals’ emotional intelligence
Enterprise and Initiative	Leads processes to develop, implement and monitor plans and processes to ensure team engagement and effectiveness

Unit Mapping Information

Supersedes and is equivalent to BSBLDR511 Develop and use emotional intelligence.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBPEF502 Develop and use emotional intelligence

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

demonstrate emotional intelligence in relation to at least two different work tasks

promote development of emotion intelligence in others on at least one occasion.

In the course of the above, the candidate must:

develop assessment criteria to assess personal emotional strengths and weaknesses

conduct an analysis to identify personal emotional triggers, incorporating feedback from others

analyse and document interactions with co-workers

develop and implement plans for responding to emotional expressions

apply techniques that promote flexibility in interactions with others and show consideration for the emotions of others.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

application of emotional intelligence attributes, including:

self-awareness

self-management

social awareness

relationship management

emotional intelligence principles and strategies

strategies for communicating with a diverse workforce that has varying expressions of emotion

methods to develop emotional intelligence in others

emotional intelligence in the context of building workplace relationships.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to challenges and situations to demonstrate the application of performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBPMG426 Apply project risk management techniques

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to assist with aspects of risk management in a project. It specifically involves planning for, controlling and reviewing risks associated with the project, and assisting in this process where required.

The unit applies to individuals who are project practitioners working in a project support role.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence – Project Management

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Assist with risk analysis and planning	1.1 Identify project deliverables, objectives and resources 1.2 Identify and prioritise potential and actual risks of project, and advise project manager 1.3 Establish with relevant personnel risk-analysis methods, techniques and tools 1.4 Contribute to developing risk management strategies, approaches and plans according to organisational policies and procedures 1.5 Contribute to developing and implementing risk-reporting mechanisms
2. Review risks and execute risk-control activities	2.1 Monitor actual and potential risks according to agreed project and risk management plans and advise project manager of changing circumstances 2.2 Identify opportunities and changing environment for project activities, and advise project manager 2.3 Contribute to amending project and risk management plans and confirming plans reflect the changing environment 2.4 Contribute to reporting opportunities for risk control
3. Develop contingency plan	3.1 Contribute to corrective action on risks according to risk management plan and delegated authority 3.2 Contribute to review of contingency plans on an ongoing basis 3.3 Confirm tasks allocated to individuals and teams are agreed with supervisor before implementation 3.4 Apply and monitor risk-contingency measures
4. Contribute to assessing risk management outcomes	4.1 Contribute to ongoing review of project outcomes and determine effectiveness of risk management activities 4.2 Seek feedback and identify risk management issues 4.3 Report risk management issues and responses to relevant stakeholders 4.4 Make changes to project management techniques based on feedback received

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

SKILL	DESCRIPTION
Reading	Applies appropriate strategies to construct meaning from complex texts
Writing	Documents results of analyses using required organisational formats Contribute to project documentations using structure and vocabulary appropriate to audience, context and purpose
Oral communication	Participates in a range of verbal exchanges using clear language and non-verbal features to provide relevant information Uses active listening and questioning techniques to elicit views and opinions of others
Self-management	Identifies responsibilities of own role in terms of its contribution to broader goals of work environment
Teamwork	Selects appropriate communication protocols in a range of work contexts Collaborates and cooperates with others to achieve shared goals
Planning and organising	Sequences and schedules required tasks and activities and manages relevant communication Identifies outcomes to identify opportunities for future improvement

Unit Mapping Information

Supersedes and is equivalent to BSBPMG415 Apply project risk management techniques.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBPMG426 Apply project risk management techniques

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

apply project risk management techniques during at least two different projects.

In the course of the above, the candidate must:

assist project manager in identifying and prioritising potential risks and developing risk-management strategies, plans and reporting mechanisms

apply, monitor and review risk-control measures, including contingency measures to mitigate risks

evaluate, review and report on risk-management processes and make recommendations for future improvements.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

risk-analysis methods, techniques and tools, including:

risk management strategies, plans and approaches

risk-reporting mechanisms for projects

collection methods for project risk records and other information according to organisational policies and procedures

risk-contingency measures.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

project management documentation for risk management

workplace risk management policies and procedures.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBPMG430 Undertake project work

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to undertake a minor project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects.

The unit applies to individuals who play a significant role in ensuring a project meets timelines, quality standards, budgetary limits and other requirements set for the project.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence – Project Management

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Establish project parameters	1.1 Identify project scope 1.2 Define project stakeholders 1.3 Seek clarification from delegating authority of issues related to project and project parameters 1.4 Identify responsibilities of relevant stakeholders and reporting requirements 1.5 Clarify relationship of project to other projects and to the objectives of the organisation 1.6 Identify availability and access of resources for undertaking the project
2. Develop project plan	2.1 Identify risks and develop a risk management plan for project, including Work Health and Safety (WHS) 2.2 Develop project budget and timeframe and seek approval from relevant stakeholders 2.3 Consult team members and apply their views in planning the project 2.4 Identify and access appropriate project management tools 2.5 Develop project plan according to project parameters and deliverables 2.6 Finalise project plan and gain necessary approvals to commence project according to documented plan
3. Administer and monitor project	3.1 Communicate to project team members their responsibilities and project requirements 3.2 Establish and maintain required recordkeeping systems throughout the project 3.3 Implement and monitor plans for managing the project 3.4 Undertake risk management as required
4. Finalise and review project	4.1 Complete financial recordkeeping associated with project and confirm according to agreed budget 4.2 Complete project documentation and obtain sign-offs for concluding project 4.3 Review project outcomes and processes against the project scope and plan 4.4 Document feedback and suggested improvements

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

SKILL	DESCRIPTION
Reading	Organises, evaluates and critiques ideas and information from a range of complex texts
Writing	Develops plans, reports and recommendations using vocabulary, structure and conventions appropriate to text Establishes and maintains records according to organisational requirements
Numeracy	Uses formal and some informal, oral and written mathematical language and representation to prepare and communicate budgetary and financial information
Oral communication	Participates in verbal discussions using clear language and appropriate features to present or seek information Using listening and questioning skills to seek information and confirm understanding
Self-management	Identifies and responds to organisational and legislative/regulatory requirements
Teamwork	Selects and uses appropriate communication protocols and practices to ensure shared understanding of project roles and expectations Uses collaborative techniques to engage stakeholders in consultations and negotiations
Planning and organising	Develops and implements plans to manage projects that involve diverse stakeholders with potentially competing demands Systematically gathers and analyses all relevant information and evaluates options to make informed decisions Evaluates outcomes of decisions to identify opportunities for improvement
Technology	Uses digital technologies and applications to access, organise and share information

Unit Mapping Information

Supersedes and is equivalent to BSBPMG522 Undertake project work.

Supersedes but is not equivalent to BSBADM407 Administer projects.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBPMG430 Undertake project work

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

undertake project work on a minor project or a section of a larger project.

In the course of the above, the candidate must:

confirm the quality of project outcomes according to expectations of the organisation

consult and communicate with relevant stakeholders to generate input and engagement in planning, implementing and reviewing the project

provide support to team members to enable them to achieve deliverables and to transition them as appropriate at completion of the project.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

project management tools

types of documents and other sources of information commonly used in defining the parameters of a project

mission, goals, objectives and operations of the organisation

relevant legislation and regulations, including work health and safety (WHS) requirements, for project planning

project management processes according to policies and procedures of the organisation and including:

lines of authority and approvals

quality assurance

human resources

budgets and finance

risk management

recordkeeping

reporting.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

relevant legislation, regulations, standards and codes

workplace documentation and resources relevant to performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBPMG536 Manage project risk

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to manage risks that may impact achievement of project objectives. It involves identifying, analysing, treating and monitoring project risks, and assessing risk management outcomes.

The unit applies to individuals responsible for managing and leading a project in an organisation, business, or as a consultant.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence – Project Management

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Identify project risks	1.1 Identify risk objectives and standards, with input from stakeholders 1.2 Identify project risk context to inform risk management processes 1.3 Identify project risks using valid and reliable risk identification methods
2. Analyse project risks	2.1 Identify risk analysis classification criteria and apply to agreed risk ranking system 2.2 Use risk analysis processes, within delegated authority, to analyse and qualify any risks, threats and opportunities 2.3 Identify risk priorities in agreement with project client and other stakeholders 2.4 Document risk analysis outcomes for inclusion in risk register and risk management plan
3. Establish risk treatments and controls	3.1 Identify and document existing risk controls 3.2 Analyse risk treatment options using agreed consultative methods 3.3 Record and implement agreed risk treatments 3.4 Update risk plans and allocate risk responsibilities to project team members
4. Monitor and control project risks	4.1 Establish risk review processes 4.2 Monitor risk environment and identify changed circumstances impacting project risks 4.3 Evaluate risk responses to changed environment 4.4 Implement agreed risk responses and modify plans
5. Assess risk management outcomes	5.1 Review project outcomes for effectiveness of risk-management processes and procedures 5.2 Develop recommended improvements for application in future projects 5.3 Identify and document risk management issues and recommended improvements for application to future projects

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

SKILL	DESCRIPTION
Reading	Interprets and critically analyses complex texts from a range of sources and determines how content may be applied according to organisational requirements
Writing	Documents risk analysis and risk controls using required formats and structure Modifies and updates workplace documentation according to requirements
Oral Communication	Participates in verbal exchanges using clear language to provide and seek information Uses active listening and questioning techniques to confirm understanding
Numeracy	Analyses numerical data to identify project risk levels and rank risks according to agreed system of classification
Self-management	Identifies and adheres to organisational policies and standards Considers own role in terms of its contribution to broader goals of work environment
Teamwork	Selects and uses appropriate conventions and protocols when communicating with internal and external stakeholders to seek or share information Identifies requirements of important communication exchanges, selecting appropriate channels, format and content to suit purpose and audience
Planning and organising	Identifies and develops approaches to risk management and implements complex tasks to achieve outcomes Analyses information to make decisions, involving others when appropriate Uses formal and informal processes to monitor implementation of decisions and reflect on outcomes

Unit Mapping Information

Supersedes and is equivalent to BSBPMG517 Manage project risk.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBPMG536 Manage project risk

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

manage project risk on at least two occasions.

In the course of the above, the candidate must:

conduct effective risk management processes for a project of sufficient complexity

apply risk management techniques, strategies and tools.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

project risks in a range of risk categories

key components of a risk management plan

relevant project risk controls

industry sector risk classifications and different risk contexts

organisational and industry standard risk frameworks

project risk-management processes and procedures

characteristics, techniques and applications of quantitative and qualitative risk management techniques and approaches.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

workplace documentation and resources

feedback from project stakeholders about how risks were managed.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBPRO301 Recommend products and services

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to provide advice and information within an organisation about the development and distribution of its products and services.

It applies to individuals who apply a broad range of administrative competencies in varied work contexts, using some discretion and judgement and who may provide technical advice and support to a team.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit Sector

Industry Capability – Product Skills and Advice

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Develop and maintain knowledge of products and services	1.1 Actively and regularly research knowledge and understanding of industry products and services using authoritative sources 1.2 Use available product and service documentation to identify and understand characteristics of products and services, and to make comparisons with other products and services 1.3 Accurately document and maintain information on products and services in a format consistent with organisational requirements 1.4 Apply acquired knowledge to improve quality within personal work areas
2. Recommend products and services	2.1 Ensure that recommendations on products and services are in line with organisational requirements 2.2 Provide recommendations that emphasise product and service issues relevant to client needs 2.3 Ensure that evidence in support of recommendations is verifiable and presented in a suitable format 2.4 Structure recommendations to identify clear benefits to clients and the organisation
3. Advise on promotional activities	3.1 Provide advice that is clear, is supported by verifiable evidence and is compatible with organisational requirements 3.2 Ensure that promotional documentation and materials are appropriate to presentation of the organisation’s products and services 3.3 Ensure that costs of promotional activities conform to budget resources 3.4 Estimate impact of promotional activities from verifiable customer feedback sources 3.5 Evaluate the benefits of promotional activities and incorporate in plans for future promotional activities

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.1, 1.2, 3.4	Interprets, understands and compares textual information about products and services from a range of sources
Writing	1.2, 1.3, 2.2, 2.3, 2.4, 3.1, 3.2, 3.5	Uses clear and specific language to develop documents for different audiences in accordance with organisational requirements
Oral Communication	3.1	Provides recommendations using language appropriate to the purpose and audience
Numeracy	3.3, 3.4	Extracts and evaluates meaning from data to calculate actual costs against budget and impact of promotional activities
Navigate the world of work	1.3, 1.4, 2.1, 3.1	Understands and follows organisational policies and procedures relevant to own role
Get the work done	1.1-1.3, 2.1-2.4, 3.1, 3.2, 3.5	Plans and implements tasks required to achieve required outcomes Analyses information in order to decide on appropriate advice or recommendations Evaluates outcomes of decisions to identify opportunities for improvement

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBPRO301 Recommend products and services	BSBPRO301A Recommend products and services	Updated to meet Standards for Training Packages	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBPRO301 Recommend products and services

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

use appropriate sources to document accurate information about the organisation’s products and services

prepare and provide advice about products and services according to organisational requirements

evaluate promotional activities including consideration of:

whether promotional materials meet organisational requirements

actual costs against budget

customer feedback.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

list authoritative sources of information about the organisation’s products and services

outline the organisation’s products and services

outline the policies and procedures that apply when providing advice or recommendations about products and services

list and describe organisational promotional activities

explain methods used to gather verifiable customer feedback about products and services

explain how and why customer feedback is analysed.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability – product skills and advice field of work and include access to:

relevant organisational policies and procedures

relevant workplace documentation and resources

case studies and, where possible, real situations

interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBRSK401 Identify risk and apply risk management processes

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to identify risks and to apply established risk management processes to a defined area of operations that are within the responsibilities and obligations of the role.

It applies to individuals with a broad knowledge of risk analysis or project management who contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.

In this unit, risks applicable within own work responsibilities and area of operation, may include projects being undertaken individually or by a team, or operations within a section of the organisation.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Regulation, Licensing and Risk – Risk Management

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Identify risks	1.1 Identify the context for risk management 1.2 Identify risks using tools, ensuring all reasonable steps have been taken to identify all risks 1.3 Document identified risks in accordance with relevant policies, procedures, legislation and standards
2. Analyse and evaluate risks	2.1 Analyse and document risks in consultation with relevant stakeholders 2.2 Undertake risk categorisation and determine level of risk 2.3 Document analysis processes and outcomes
3. Treat risks	3.1 Determine appropriate control measures for risks and assess for strengths and weaknesses 3.2 Identify control measures for all risks 3.3 Refer risks relevant to whole of organisation or having an impact beyond own work responsibilities and area of operation to others as per established policies and procedures 3.4 Choose and implement control measures for own area of operation and/or responsibilities 3.5 Prepare and implement treatment plans
4. Monitor and review effectiveness of risk treatment/s	4.1 Regularly review implemented treatment/s against measures of success 4.2 Use review results to improve the treatment of risks 4.3 Provide assistance to auditing risk in own area of operation 4.4 Monitor and review management of risk in own area of operation

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.2	Comprehends documents and texts of varying complexity to extract and analyse relevant information
Writing	1.3, 2.1, 2.3, 3.5	Uses specific, industry related terminology and logical organisational structure in workplace documents that identify and analyse risk and report management process outcomes
Oral communication	2.1	Participates effectively in interactions with stakeholders by using questioning and listening to elicit opinions and clarify understanding
Numeracy	1.2, 4.1	Uses numerical tools to assess risk and uses numerical data to review plans
Navigate the world of work	1.1, 1.3, 3.3	Complies with organisational and legislative requirements Takes responsibility for identification and management of risk within own work context and refers matters to others as required
Interact with others	2.1	Selects appropriate communication protocols and conventions when conferring with others to establish risk management requirements
Get the work done	1.1, 1.2, 2.1, 2.2, 3.1, 3.2, 3.4, 3.5, 4.1, 4.2, 4.3, 4.4	Determines job sequence and works logically and systematically to undertake defined tasks Uses analysis and consultative processes to inform decisions about selection and implementation of risk control measures Evaluates effectiveness of plans and results to inform improvement decisions Uses familiar digital technologies and systems to access information, prepare plans and communicate with others

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBRSK401 Identify risk and apply risk management processes	BSBRSK401A Identify risk and apply risk management processes	Updated to meet Standards for Training Packages	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBRSK401 Identify risk and apply risk management processes

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to apply organisational policies, procedures and processes to:

identify risks

consult with relevant stakeholders to analyse and evaluate risks

identify and evaluate control measures

develop and implement treatment plans for own area or responsibility

refer risks that are beyond own area of responsibility to others

maintain risk management documentation.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

outline techniques for identifying and evaluating risks

outline organisational policies, procedures or processes for risk management

give examples of areas where risks are commonly identified in an organisation

outline the purpose and key elements of current risk management standards

outline the legislative and regulatory context of the organisation in relation to risk management

describe the organisation's auditing requirements relating to risk management.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the regulation, licensing and risk - risk management field of work and include access to:

relevant legislation, regulations, standards and codes

relevant workplace documentation and resources

case studies and, where possible, real situations

interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBSLS407 Identify and plan sales prospects

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to identify potential sales prospects by applying prospecting methods, and manage own sales performance by establishing a sales plan, while managing stress, time and sales-related paperwork.

It applies to individuals working in a sales-related position in a small, medium or large enterprise in a wide variety of industries, who identify, collate and follow up sales prospect information to generate leads. Individuals undertaking this unit may be at entry level, or have experience in sales sufficient to provide advice and support about aspects of sales solutions as part of a sales team.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Development – Sales

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Employ prospecting methods and qualify prospects	1.1 Identify, consider and evaluate strengths and limitations of range of primary and secondary prospecting methods 1.2 Select prospecting methods to match market to which the product or service is targeted 1.3 Target present, previous and new clients through chosen prospecting methods 1.4 Research and establish criteria for qualifying leads according to buyer accessibility, buyer motives, product affordability, purchase authority, legal compliance and return for seller 1.5 Ensure established criteria represent a standard against which buying potential of individuals and groups is gauged
2. Manage prospect information	2.1 Develop and implement system for recording prospect information 2.2 Monitor and evaluate effectiveness of system for recording prospect information 2.3 Refine system for recording prospect information based on evaluation
3. Establish individualised sales plan	3.1 Establish individual sales goals and quotas to focus work activities, based on organisational sales and marketing objectives 3.2 Establish consultation and communication structures with clients and supervisors 3.3 Plan and document individualised sales plan to achieve sales goals and quotas within a work system constructed against clear timeframes 3.4 Monitor and adjust sales plan to established goals and quotas 3.5 Evaluate sales plan and adjust where necessary
4. Complete sales paperwork and reports	4.1 Establish system to collect, record and organise data associated with sales process 4.2 Complete routine reports at regular intervals according to organisational requirements 4.3 Use available technology to facilitate record-keeping and production of sales reports
5. Organise workload effectively	5.1 Establish routines to provide structure for work and to manage workload 5.2 Allocate time for specific work tasks and unanticipated events and activities 5.3 Conduct analysis of time spent on work-related activities and adjust time spent on tasks, if required 5.4 Apply time-management strategies to minimise non-productive sales activities 5.5 Delegate tasks to individuals or sales team members to share workload as appropriate 5.6 Identify and monitor symptoms of stress and seek expert assistance

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.1-1.5, 2.1-2.3, 3.1-3.5, 4.1-4.3, 5.1-5.4	Analyses and evaluates textual information to develop research strategies, integrate facts and ideas and meet organisational requirements
Writing	1.1-1.5, 2.1-2.3, 3.1-3.5, 4.1-4.3, 5.1-5.4	Creates documents using specific and detailed language to convey explicit information, requirements and recommendations
Oral Communication	1.3, 5.2, 5.5	Presents information using clear language suited to the audience Uses listening and questioning skills to check and confirm understanding
Numeracy	1.4-1.5, 3.1, 3.3-3.5, 5.2-5.4	Applies ratios and percentages and relevant formulae to data to calculate and interpret time durations and establish financial goals
Navigate the world of work	1.4, 3.1, 3.4, 4.2	Follows explicit and implicit organisational objectives, protocols and legal requirements
Interact with others	1.3, 3.2, 5.5, 5.6	Tailors communication to achieve purpose, demonstrating a sophisticated understanding of audience needs Collaborates with others to achieve organisational objectives
Get the work done	1.1, 1.3, 1.4, 2.1, 2.2, 3.3-3.5, 4.1-4.3, 5.1, 5.3-5.6	Sequences and schedules complex activities of self and others and monitors implementation Uses systematic, analytical processes in complex, non-routine situations, setting goals, gathering relevant information and evaluating options against agreed criteria Monitor implementation of solutions and reflects on outcomes to identify appropriate action Develops new and innovative ideas through exploration, analysis and critical thinking Uses main features and functions of digital tools to complete work tasks and access information

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBSLS407 Identify and plan sales prospects	BSBSLS407A Identify and plan sales prospects	Updated to meet Standards for Training Packages	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBSLS407 Identify and plan sales prospects

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

evaluate and select the use and management of different sales prospecting methods

develop, monitor and refine a system for recording prospecting methods

plan, document and monitor individualised sales plan

establish data collection system

use appropriate technology

organise, analyse and delegate workloads to maximise productivity

identify and monitor symptoms of stress.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

describe information management strategies used to manage prospect and sales data

identify key principles associated with self-management

outline key provisions of relevant legislation, codes of practice and national standards related to the sales environment

describe prospecting methods used in sales process

identify principles of buyer motives

describe strategies and techniques used to prevent and manage stress.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the business development – sales field of work and include access to:

relevant legislation, regulations, standards and codes

relevant workplace documentation and resources

case studies and, where possible, real situations

interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBSLS408 Present, secure and support sales solutions

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to present sales solutions that respond to specific buying needs of a client, and to use sales processes associated with securing prospect commitment to proceed with a sale.

It also includes attending to post-sales activities that build and strengthen the partnership between a salesperson and client, and enhance the likelihood of future sales.

It applies to individuals working in sales-related positions in a small, medium or large enterprise, in a wide variety of industries, who may provide sales solutions individually, or provide advice and support on aspects of sales solutions to support a sales team.

No licensing, legislative or certification requirements apply to this unit at the time of publication

Unit Sector

Business Development – Sales

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Prepare for sales presentation	1.1 Obtain and organise products, ideas and services for use within sales presentation 1.2 Review product information to ensure familiarity with products 1.3 Identify sales tactics, and assess and choose options that meet needs and preferences of the prospect 1.4 Consider variety of sales solutions and prepare to meet buyer needs 1.5 Identify and select sales aids 1.6 Identify alternatives for prospects and assess in relation to anticipated buyer needs
2. Present sales solution	2.1 Use gestures, posture, body language, facial expressions and voice to create a supportive selling environment 2.2 Use listening skills and open-ended questions to identify buyer needs, preferences, motives and objections 2.3 Adjust presentation to match needs and preferences of buyer 2.4 Use persuasive communication techniques to secure buyer interest 2.5 Ensure presentation demonstrates and communicates key features of product and emphasises benefits in relation to identified buyer needs 2.6 Obtain and present proof of benefits through product purchase 2.7 Use sales aids to build buyer understanding of how product aligns with needs
3. Respond to buyer signals	3.1 Identify and assess verbal and non-verbal buying signals 3.2 Use probing to identify source of buyer resistance 3.3 Identify strengths and limitations of buyer resistance strategies 3.4 Select and implement strategy for managing buyer resistance 3.5 Use trial closes strategically during different stages of sales process
4. Negotiate and finalise sale	4.1 Initiate formal close to sales process following one or more trial closes 4.2 Select strategy to close sale, and use supportive and confirming language to support closure 4.3 Negotiate conditions of agreement, outline a summary of agreement to buyer, and confirm buyer’s decision 4.4 Provide advice on financing arrangements, if required 4.5 Prepare and complete sales documents, and process and monitor client order 4.6 Identify and present cross-selling opportunities to buyer
5. Support post-sale activities	5.1 Ensure contact is made with buyer post-sale to ensure agreed expectations have been met 5.2 Provide technical assistance or advice and assist clients to access appropriate after-sales support 5.3 Use feedback solicitation regarding sales process and product satisfaction 5.4 Address and resolve service problems and difficulties identified through feedback 5.5 Develop and implement client loyalty strategies to secure buyer loyalty and facilitate ongoing contact 5.6 Offer and implement additional sales solutions and benefits to clients when opportunities arise

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.1-1.6, 2.7, 4.3-4.6, 5.1-5.6	Analyses and evaluates textual information to develop research strategies, integrate facts and ideas, and meet organisational requirements
Writing	1.1, 4.5-4.6, 5.1-5.6	Creates documents using specific and detailed language to convey explicit information, requirements and recommendations
Oral Communication	1.1, 2.1-2.7, 3.1-3.5, 4.1-4.6, 5.1-5.6	Obtains information by listening and questioning, and Participates in discussions using detailed, clear and persuasive language to contribute details, express requirements and provide advice
Numeracy	2.6, 4.3-4.5, 5.5	Identifies, interprets and compares mathematical information in simple and familiar written texts
Interact with others	2.3, 2.4, 3.2-3.4, 4.2, 5.3-5.5	Uses a range of interpersonal skills to build rapport and establish relationships with others Tailors communication to achieve purpose, demonstrating a sophisticated understanding of audience needs
Get the work done	1.1-1.3, 2.1-2.7, 3.2, 3.4, 3.5, 4.1-4.6, 5.1-5.6	Sequences and schedules complex activities to achieve outcomes in a timely fashion Uses systematic, analytical processes in complex, non-routine situations, setting goals, designing strategies, gathering relevant information and evaluating options Uses formal and informal processes to monitor implementation of solutions and reflect on outcomes Uses main features and functions of digital tools to complete work tasks and access information

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBSLS408 Present, secure and support sales solutions	BSBSLS408A Present, secure and support sales solutions	Updated to meet Standards for Training Packages	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBSLS408 Present, secure and support sales solutions

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

identify principles of effective sales presentation

identify buyer needs and present sales solution

manage buyer resistance

finalise a sale

implement support for post-sale activities.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

demonstrate detailed product knowledge, including product:

advantages and disadvantages

features

service benefits

identify materials and aids that support presentations

identify principles for achieving an effective sales presentation mix

describe statistical methods used to demonstrate sales performance

describe strategies used to:

manage client accounts

build client goodwill

develop client loyalty.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the business development – sales field of work and include access to:

office equipment and resources

support materials for effective presentations

case studies and, where possible, real situations

interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBSMB301 Investigate micro business opportunities

Modification History

Release	Comments
Release 2	This version released with BSB Business Services Training Package Version 2.0. Version created to clarify intent of unit
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to consider the major elements of a business idea, undertake research to determine viability of the business opportunity and present the idea with reference to the legislative frameworks affecting the business.

It applies to individuals who are establishing or operating a micro business for self-employment.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Small and Micro Business

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Describe business ideas	1.1 Gather information for business ideas from appropriate sources 1.2 List details of business ideas and opportunities 1.3 Research alternative business ideas in light of available resources 1.4 Specify and list products and services to match business ideas 1.5 Identify and research potential customer information for business ideas 1.6 Identify and take into account available financial, digital technology, business and technical skills when researching business opportunities
2. Identify market needs	2.1 Collect information regarding market size and potential from appropriate sources 2.2 Investigate market trends and developments to identify market needs relative to business ideas 2.3 Gather market information from primary and secondary sources to identify possible market needs in relation to business ideas 2.4 Identify ethical and cultural requirements of the market, and their relevance for business ideas 2.5 Identify new and emerging markets and document their features 2.6 Identify and organise information on expected market growth or decline and associated risk factors
3. Investigate factors affecting the market	3.1 Identify projected changes in population, economic activity and labour force that may impact business ideas 3.2 Identify movements in prices, and projected changes in availability of resources 3.3 Review trends and developments and identify their potential impact on business ideas

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.1, 1.3, 1.5, 2.1-2.6, 3.1-3.3	Analyses and evaluates textual information to develop research strategies, integrate facts and ideas and meet business requirements
Writing	1.1, 1.2, 1.4, 1.5, 2.3, 2.5	Uses factual information and industry related terminology to complete required documentation
Oral Communication	1.1, 1.5, 2.3, 2.5	Clearly articulates requests using specific and relevant language, and uses listening and questioning techniques to confirm understanding
Numeracy	2.1, 3.1, 3.2	Extracts, evaluates and compares numerical information to determine resources and identify trends
Get the work done	1.1, 1.5, 1.6, 2.1, 2.2, 2.5, 2.6, 3.1, 3.2	Identifies changes to processes, products or services within scope of own business opportunities May invest time in developing and shaping several options before making a final choice, using a combination of lateral and analytical thinking to tailor and strengthen an idea to suit needs, resources and constraints Uses a range of digitally based technology and applications to access and filter data, and then extract, organise, integrate and share relevant information in increasingly effective ways.

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBSMB301 Investigate micro business opportunities Release 2	BSBSMB301 Investigate micro business opportunities Release 1	Minor edits to clarify intent of unit	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBSMB301 Investigate micro business opportunities

Modification History

Release	Comments
Release 2	This version released with BSB Business Services Training Package Version 2.0. Version created to clarify intent of unit
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

research and analyse information from a range of sources to investigate a business opportunity, including:

financial considerations

digital technologies

market size, potential and trends

ethical and cultural requirements of the market

resource availability

review data for potential impact on the market, products, services and customers

match products and services to the business opportunity.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

locate and outline legislation and regulation relevant to specific micro business opportunities being investigated

identify sources of specialist advice on trends in new and emerging markets and decline and risk factors

summarise benefits and challenges of digital technologies relevant to micro business opportunities

describe appropriate business research methods and data collection tools and software.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the Management and Leadership – Small and Micro Business field of work and include access to:

internet access for research

data collection tools and software

relevant legislation, regulations, standards and codes

relevant workplace documentation and resources

case studies, or where possible, real situations

interaction with others.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBSMB407 Manage a small team

Modification History

Release	Comments
Release 2	This version released with BSB Business Services Training Package Version 2.0. Version created to clarify intent of unit
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to select, induct, train and develop staff members to enhance business operations within the parameters of all relevant legislative requirements.

It applies to individuals who operate a small business that stands alone, or is part of a department within a larger organisation. Individuals in this role have a good knowledge of industrial relations and team management and use effective, responsive and supportive communication in workplace interactions.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Small and Micro Business

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Develop staffing plan	1.1 Determine staffing requirements to allow the business to run effectively, in accordance with requirements outlined in the business plan 1.2 Identify and compare existing skills of owner/s and staff with business requirements to identify any gaps 1.3 Develop policies and procedures for owner/s and staff, in accordance with the business plan
2. Recruit, induct, train and retain team	2.1 Develop job or position descriptions, competencies required and selection criteria to meet business’ needs 2.2 Judge information obtained from each candidate against specified selection criteria, and select according to business needs and legal requirements 2.3 Induct new staff members in accordance with policies and procedures of the business 2.4 Make team members aware of their responsibilities and performance requirements as soon as practicable, and take opportunities to coach team members who are unfamiliar with procedures of the business 2.5 Develop and implement a staff development program and career paths based on requirements of business and staff competencies 2.6 Advertise staff vacancies appropriately in accordance with staffing plan
3. Comply with industrial relations obligations	3.1 Clarify workplace rights and obligations of employers and employees, in accordance with legal requirements and codes of practice 3.2 Counsel staff, if required, in a positive and constructive manner and record outcomes accurately
4. Maintain staff records	4.1 Develop staff records system to provide timely and accurate information, in accordance with confidentiality, legal and taxation requirements 4.2 Monitor and accurately maintain system for recording and retrieving personnel and payroll information, and seek specialist advice where required
5. Manage staff	5.1 Regularly review contribution and skills of self and other team members to ensure performance is in line with agreed performance measures 5.2 Monitor and adjust staffing requirements to respond to any changes in tasks and functions required by the business 5.3 Support and encourage staff, and acknowledge and reward their contribution 5.4 Regularly provide opportunities for staff to discuss work related issues 5.5 Develop contingency plans to cope with unexpected or extreme situations and take appropriate corrective action as required
6. Review team performance	6.1 Develop positive and constructive relationships with and between team members 6.2 Review and update team objectives in support of business goals on a regular basis in consultation with team members 6.3 Identify strengths and weaknesses of team against current and expected work requirements 6.4 Schedule time, on a regular basis, for team members to review work operations to maintain and improve operational efficiency 6.5 Encourage team members to monitor their own performance, suggest improvements and identify professional development needs, in accordance with personal and business requirements 6.6 Monitor and review staff turnover rate

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.1-1.3, 2.2, 2.3, 2.5, 2.6, 3.1, 4.1, 5.1, 6.3, 6.5, 6.6	Evaluates complex text to determine legislative, regulatory and workplace documentation
Writing	1.3, 2.1-2.6, 3.1, 3.2, 4.1, 4.2, 5.5, 6.1-6.3, 6.5	Prepares written reports and workplace documentation that communicate complex information clearly and effectively
Oral Communication	1.2, 2.2-2.4, 3.1, 3.2, 4.2, 5.3, 5.4, 6.1, 6.2, 6.4, 6.5	Articulates clearly using specific and relevant language suitable to audience to convey requirements, and employs listening and questioning techniques to confirm understanding Participates in verbal negotiations and coaching using tone and language suitable to audience
Numeracy	6.4	Uses basic mathematical formulas to review staff performances within available work schedules
Navigate the world of work	1.3, 2.2. 3.1, 4.1	Understands own legal rights and responsibilities and is extending understanding of general legal principles across work contexts Monitors adherence to organisational policies and procedures and considers own role for its contribution to broader goals of the work environment
Interact with others	2.4, 2.6, 5.3, 6.1, 6.5	Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group interaction, influencing direction and taking a leadership role on occasion Looks for ways of establishing connections and building genuine understanding with a diverse range of people Actively identifies important communication exchanges, selecting appropriate channels, format, tone and context to suit purpose and audience, and monitors impact
Get the work done	1.1, 1.2, 2.2, 2.3, 2.5, 4.2, 5.1, 5.2, 5.5, 6.3, 6.6	Uses digital technologies and systems safely, legally and ethically when gathering, storing, accessing and sharing information Develops plans to manage relatively complex, non-routine tasks with an awareness of how they may contribute to longer-term operational and strategic goals Makes a range of critical and non-critical decisions in relatively complex situations, taking a range of constraints into account Uses formal and informal processes to monitor implementation of ideas and reflect on outcomes Recognises and anticipates an increasing range of familiar problems, their symptoms and causes, actively looking for early warning signs and implementing contingency plans

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBSMB407 Manage a small team Release 2	BSBSMB407 Manage a small team Release 1	Updated to clarify intent	Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBSMB407 Manage a small team

Modification History

Release	Comments
Release 2	This version released with BSB Business Services Training Package Version 2.0. Version created to clarify intent of unit
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

use the business plan to:

determine staffing requirements

coordinate skill-gap training where required

develop human resource policies and procedures

develop job descriptions and selection criteria

determine induction processes

implement staff development program

adhere to legal requirements and codes of practice

develop staff records system

conduct ongoing performance measures

communicate effectively with staff members

develop contingency plans

develop strategies to review team performance

monitor and review staff.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

discuss all government legislative requirements relating to staffing the business operation

explain work health and safety (WHS) responsibilities and procedures for managing hazards

summarise relevant industry awards or enterprise agreements

outline staff development pathways

identify training course options for staff development

summarise staff counselling, grievance and disciplinary procedures

identify unfair dismissal legislation and procedures.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the Management and Leadership – Small and Micro Business field of work and include access to:

business equipment and resources

relevant legislation, regulations, standards and codes

relevant workplace documentation and resources

case studies or where possible, real situations

interaction with others.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBSMB417 Recruit staff

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 2.0.

Application

This unit describes the skills and knowledge required to prepare a job description and recruit new staff to meet business needs.

It applies to individuals who run a small business that operates independently, or as part of a larger organisation. They have responsibility for defining future personnel requirements, determining job specifications, evaluating and selecting candidates, and recruiting staff.

Unit Sector

Management and Leadership – Small and Micro Business

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Plan for future staff requirements.	1.1 Calculate staffing requirements and determine the nature of employment 1.2 Determine the competencies and attitudes required 1.3 Develop a job description or position statement that accurately reflects the requirements of the role and meets legislation, codes, national standards and work health and safety (WHS) obligations 1.4 Consult with other staff where relevant to confirm requirements 1.5 Allocate budget and resources to the recruitment and selection process
2. Conduct a selection process	2.1 Choose an appropriate strategy to advertise vacancies 2.2 Determine if other people will be involved in the selection process and the nature of their input 2.3 Decide on the information required from candidate and selection criteria to be applied 2.4 Assess candidates against selection criteria 2.5 Short-list candidates and schedule interviews or skills demonstrations if applicable and advise relevant people of times, dates and venues 2.6 Contact referees for referee reports and investigate external sources of information about the candidate 2.7 Select the preferred candidate based on information gained
3. Recruit and induct staff	3.1 Secure preferred candidate's agreement 3.2 Advise unsuccessful candidates of outcomes and respond to any feedback requests 3.3 Prepare an employment contract covering conditions of employment and other documentation or forms required 3.4 Arrange for successful candidate’s induction into business

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.1-1.3, 2.4-2.7	Identifies and analyses complex texts to determine legislative, regulatory and business requirements Analyses and evaluates a range of textual information to determine staff requirements of the organisation, and suitability of candidates
Writing	1.1-1.4, 2.3, 2.4, 3.1-3.3	Researches and develops documents that communicate effectively, attracting suitable candidates for available positions, and reflect all applicable legislative and national standards obligations Creates texts using formats and language appropriate to the audience and context
Oral Communication	1.4, 2.5, 2.6, 3.1, 3.2, 3.4	Presents information and seeks advice using language appropriate to audience Participates in discussions using listening and questioning to elicit the views of others and to clarify or confirm understanding
Numeracy	1.1, 1.5	Uses basic numeracy skills to calculate staffing requirements, and resources and budget needed for the recruitment process
Navigate the world of work	1.3, 3.3	Recognises and adheres to legislative requirements and organisational policies and procedures associated with the recruitment process
Interact with others	1.4, 2.5, 2.6, 3.1, 3.2, 3.4	Selects and uses appropriate conventions and protocols when communicating with internal stakeholders, as well as candidates and their referees, to seek or share information
Get the work done	1.1-1.3, 1.5, 2.1-2.7, 3.1-3.4	Plans and organises workload, information, and recruitment that ensures compliance with organisational policies and procedures, national standards and legislative requirements Uses systematic, analytical processes to define staffing needs, attract suitable candidates and select and recruit appropriate candidates

Unit Mapping Information

Code and title current version	Code and title previous version	Comments	Equivalence status
BSBSMB417 Recruit staff	Not applicable	New unit	No equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBSMB417 Recruit staff

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 2.0.

Performance Evidence

Evidence of the ability to:

calculate staffing requirements

identify the personal attributes, knowledge and skills required for a particular role

prepare a job description or position statement

develop selection criteria and interview questions

participate in interviews and other selection techniques including assessing candidates against selection criteria to short-list them

obtain referees' reports

advise unsuccessful candidates of the results

secure preferred candidate’s agreement and provide an employment contract

arrange induction.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain the differences between employees and contractors

outline the components of a job description or position statement

explain legislation relevant to recruitment, selection and induction of staff for small business

identify sources of information on conditions of employment, including employee entitlements, awards and agreements

identify potential strategies for advertising vacancies

outline external sources of information about candidates

explain a range of interviewing techniques and other selection processes and their application.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the Management and Leadership – Small and Micro Business field of work and include access to:

workplace policies and procedures

legislation, regulations, Codes and Standards relevant to staff recruitment, selection and induction

case studies or, where possible, real situations

interaction with others.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBSMB421 Manage small business finances

Modification History

Release	Comments
Release 2	This version first released with BSB Business Services Training Package Version 5.0. Version created to clarify intent of unit
Release 1	This version first released with BSB Business Services Training Package Version 3.0.

Application

This unit describes the skills and knowledge required to implement and review financial management strategies on a regular basis, including by using new and emerging digital technologies.

It applies to individuals who operate a small business that stands alone, or that is part of a department within a larger organisation. Individuals in this role interpret financial reports and other numerical data to develop financial management strategies.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Small and Micro Business

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Implement financial strategy	1.1 Identify financial information requirements and obtain specialist services, as required, to profitably operate the business 1.2 Produce financial budgets or projections, including cash flow estimates, as required for each forward period, and distribute to relevant people in accordance with legal requirements 1.3 Develop a plan to negotiate and manage business capital to best enable implementation of the business plan 1.4 Develop and maintain strategies to enable adequate financial provision for taxation in accordance with legal requirements 1.5 Develop, monitor and maintain client credit policies, including contingencies for debtors in default, to maximise cash flow 1.6 Select key performance indicators to enable ongoing monitoring of financial performance in line with the business plan 1.7 Record and communicate financial procedures to relevant personnel to facilitate implementation of the business plan
2. Monitor financial performance	2.1 Use available digital technologies to regularly monitor and report on financial performance targets, and analyse data to establish extent to which the financial goals have been met 2.2 Monitor marketing and operational strategies for their effects on the financial goals 2.3 Calculate and evaluate financial ratios according to own or industry benchmarks 2.4 Assess financial plan to determine whether variations or alternative plans are needed, and change as required 2.5 Undertake research regularly to identify opportunities to implement new and emerging technologies to boost business profitability in accordance with the business plan

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Reading	Evaluates complex text to determine legislative, regulatory and workplace documentation
Writing	Prepares written reports and workplace documentation that communicate complex information clearly and effectively
Oral Communication	Articulates clearly using specific and relevant language suitable to audience to convey requirements, and employs listening and questioning techniques to confirm understanding Participates in verbal negotiations using tone and language suitable to audience
Numeracy	Interprets numerical information to calculate all relevant financial information
Navigate the world of work	Appreciates implications of legal and regulatory responsibilities related to own work
Interact with others	Selects appropriate form, channel and mode of communication for a specific purpose relevant to own role
Get the work done	Develops plans to manage relatively complex, non-routine tasks with an awareness of how they may contribute to longer-term operational and strategic goals Makes a range of critical and non-critical decisions in relatively complex situations, taking a range of constraints into account Uses formal and informal processes to monitor implementation of ideas and reflect on outcomes

Unit Mapping Information

Supersedes and is equivalent to BSBSMB406 Manage small business finances.

Links

Companion Volume Implementation Guides are available from VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBSMB421 Manage small business finances

Modification History

Release	Comments
Release 2	This version first released with BSB Business Services Training Package Version 5.0. Version created to clarify intent of unit
Release 1	This version first released with BSB Business Services Training Package Version 3.0.

Performance Evidence

Evidence of the ability to:

manage the business according to financial goals, including:

adhering to legal requirements

produce relevant financial projections, including cash flow estimates

develop a plan to negotiate and manage business assets and financial capital

defining strategies for debt collection and contingencies for debtors

managing cash flow

defining key performance indicators

communicating with relevant people

seeking specialist services where required

monitor the business against financial plan and make changes as required

identify opportunities to implement new and emerging digital technologies to support the financial management of the business.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

The candidate must be able to demonstrate the following knowledge to effectively complete the tasks outlined in the elements and performance criteria of this unit, and to manage tasks and reasonably foreseeable contingencies in the context of the work role.

Key features of benchmarking

Key features of financial decision-making relevant to the business

Key features of significant financial indicators

Key purposes of financial reports

Key features of balance sheet preparation and interpretation

Key features of debt collection procedures or strategies

Key features of profit and loss statement preparation and interpretation

Key features of stock records and stock control relevant to the business.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the Management and Leadership – Small and Micro Business field of work and include access to:

business equipment and resources, including business technology

relevant legislation, regulations, standards and codes

relevant workplace documentation and resources

case studies or where possible, real situations

interaction with others.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guides are available from VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBSTR301 Contribute to continuous improvement

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to support continuous improvement in an organisation. Particular emphasis is on actively encouraging teams to participate in the process, monitoring and reporting on specified outcomes and supporting opportunities for further improvements.

The unit applies to individuals who use initiative, and organisational and communication skills to influence the ongoing development of the organisation.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Critical Thinking and Problem Solving – Business Strategy

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Coordinate continuous improvement	1.1 Communicate objectives and continuous improvement processes of the organisation to team members 1.2 Establish roles and skills within the team and identify training needs and performance improvement opportunities 1.3 Encourage team members to participate in decision making processes and exercise initiative
2. Monitor and report specified outcomes	2.1 Monitor team progress using systems and technology of the organisation and identify ways planning and operations could be improved 2.2 Report changes to processes and training to relevant stakeholders 2.3 Develop plans, in collaboration with team members, to apply continuous improvement techniques and processes
3. Support opportunities for further improvement	3.1 Communicate recommendations for improvements in achieving organisational objectives to team members 3.2 Monitor work performance and support team members to identify further opportunities for improvement 3.3 Maintain records, reports and recommendations for improvement within the organisation’s systems and processes

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

SKILL	DESCRIPTION
Learning	Contributes to ongoing organisational improvement by mentoring others to support continuous improvement processes
Reading	Interprets everyday workplace documentation
Writing	Uses appropriate vocabulary and grammatical structures to achieve precise meaning in a range of documentation
Oral communication	Articulates information in a positive manner using appropriate terminology, tone and style appropriate to context and audience Uses questioning and listening techniques to exchange and clarify information
Enterprise and initiative	Identifies the nature and purpose of own role and associated responsibilities and how own role relates to others and contributes to broader work goals Takes responsibility for adherence to organisational processes and systems
Teamwork	Shares information and resources, offers assistance and facilitates effective group interactions
Planning and organising	Takes responsibility for routine low-impact decisions within familiar situations Evaluates effectiveness of decisions in terms of how well they meet stated goals
Technology	Uses a range of digitally based technology and applications to organise, monitor, manage and communicate relevant information effectively

Unit Mapping Information

No equivalent unit. Supersedes but is not equivalent to:

BSBFLM309 Support continuous improvement systems and processes

BSBINN201 Contribute to workplace innovation.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBSTR301 Contribute to continuous improvement

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

coordinate, monitor and support the continuous improvement of a work task for a team or work area.

In the course of the above, the candidate must:

identify options and benefits for improvements

address barriers to continuous improvement

use analysis work performance to identify improvement opportunities

use technology to monitor operational progress

apply recordkeeping processes.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

principles and techniques relating to:

continuous improvement systems and processes

benchmarking

best practice

benefits and barriers to continuous improvement

quality approaches that may be implemented in an organisation

methods that can be used in continuous improvement

organisational recording, reporting and recommendation processes.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

workplace documents and resources relevant to performance evidence.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

BSBSTR402 Implement continuous improvement

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to implement continuous improvement of systems and processes of an organisation. It includes using systems and strategies to encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.

The unit applies to managers who are responsible for implementing the continuous improvement process to achieve the objectives of the organisation.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Critical Thinking and Problem Solving – Business Strategy

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Identify and plan for improvement	1.1 Identify relevant stakeholders and establish improvements required 1.2 Identify where new systems and processes could be implemented 1.3 Promote team involvement in decision making processes for team systems and processes 1.4 Communicate and agree on new improvement systems and processes with relevant stakeholders 1.5 Manage reports and recommendations for using systems and processes of the organisation 1.6 Establish risk review processes
2. Monitor implementation of continuous improvement	2.1 Use workplace systems and technology, and monitor team performance according to organisational policies and procedures 2.2 Implement new systems and processes in consultation with relevant stakeholders 2.3 Maintain new system and processes in consultation with relevant stakeholders 2.4 Identify and resolve system and process issues
3. Evaluate implementation of continuous improvement	3.1 Communicate productivity improvements to relevant stakeholders and confirm their understanding 3.2 Seek and respond to feedback from relevant stakeholders on proposed improvement systems and process 3.3 Review improvement systems and process, and make changes, as required

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

SKILL	DESCRIPTION
Reading	Evaluates and integrates facts and ideas to construct meaning from a range of text types in order to implement continuous improvement systems and processes
Writing	Selects vocabulary, grammatical structures and conventions appropriate to text Researches, plans and prepares continuous improvement documentation for required stakeholders
Oral communication	Participates in a variety of spoken exchanges with a range of audiences using structure and language to suit the audience
Initiative and enterprise	Monitors adherence to organisational policies and procedures and considers own role in terms of its contribution to broader goals of the work environment Recognises the potential of new approaches to enhance work practices and outcomes Uses systematic, analytical processes in complex, non-routine situations, setting goals, gathering required information and identifying and evaluating options against agreed criteria
Teamwork	Selects and uses required conventions and protocols when communicating with diverse individuals to seek and share information Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group communication, influencing direction and taking a leadership role on occasion
Self-management	Evaluates effectiveness of decisions in terms of how well they meet stated goals
Technology	Uses digital applications to access and filter data, extract, organise, integrate and share required information
Planning and organising	Takes responsibility for planning and organising own workload to achieve required outcomes

Unit Mapping Information

Supersedes and is equivalent to BSBMGT403 Implement continuous improvement.

Supersedes but is not equivalent to:

BSBCON401 Work effectively in a business continuity context

BSBMGT406 Plan and monitor continuous improvement.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment Requirements for BSBSTR402 Implement continuous improvement

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

implement at least one continuous improvement system or process in an organisation or work area.

In the course of the above, the candidate must:

provide support to enable individuals and teams to participate in decisions, take responsibility, show initiative and implement improvement processes

communicate effectively to support the implementation of improvements and improvement system and processes

implement, monitor and update improvement plans, processes and procedures to improve performance

document performance to identify further opportunities for improvement

manage records and reports in the systems and procedures of the organisation.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of: