CHC50812 Diploma of Social Housing

Release: 1

CHC50812 Diploma of Social Housing

Modification History

CHC08 Version 3	CHC08 Version 4	Comments
CHC50808 Diploma of Social Housing	CHC50812 Diploma OF social Housing	Updated core WHS units

Description

This qualification covers workers who are managing or coordinating services within public and community housing, and information and advice services to tenants and residents, applicants and the community, including clients who are experiencing homeless or at risk of experiencing homelessness.

Workers at this level may be expected to lead and guide work groups and/or teams and may provide specialist advice to other workers. They may also coordinate or manage services, operations and/or whole organisations, develop and coach staff and undertake more complex housing management work, including developing new business opportunities and working with a board of directors.

Occupational titles may include:

Aboriginal and/or Torres Strait Islander housing manager	Senior client service officer - generalist
Advanced practitioner in social housing	Senior client service officer - specialist
Coordinator, social housing	Senior housing officer/manager
Executive officer (community housing organisation - reporting directly to board of directors)	Support worker (specialist)
Housing manager (reports directly to board of directors)	Team leader, social housing
Policy worker, social housing	Tenancy advice manager
Project officers	Training manager, social housing
Property/asset manager (specialist)

Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

Entry requirements

To gain entry into CHC50812 Diploma of Social Housing candidates must:

1.	Be recognised as competent, through a recognised training program or recognition process, against the following core units of competency from CHC40912 Certificate IV in Social Housing:

CHCCH301C	Work effectively in social housing

CHCCH410B	Manage and maintain tenancy agreements and services

CHCCH427B	Work effectively with people experiencing or at risk of homelessness

OR

2.	Have sufficient relevant experience and knowledge of social housing work to indicate likely success at this level of qualification in a job role involving:

The application of knowledge with depth in some areas and demonstration of a broad range of technical and other skills

A wide range of tasks and roles in a variety of contexts, with complexity in the range and choices of actions required

The exercise of discretionary judgement and decision making under general guidance

Employability Skills Summary

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries

Packaging Rules

PACKAGING RULES 18 units are required for award of this qualification including: 7 core units 11 elective units A wide range of elective units is available, including: Group A electives which are recommended for culturally aware and respectful practice Other relevant electives listed below Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the TGA or other public listing

Core units

CHCCOM504B	Develop, implement and promote effective workplace communication

CHCCS502C	Maintain legal and ethical work practices

CHCCS604B	Manage the delivery of quality services to clients

CHCNET501C	Work effectively with other services and networks

CHCORG428A	Reflect on and improve own professional practice

CHCORG506E	Coordinate the work environment

AND ONE only of the following units:

HLTWHS401A	Maintain workplace WHS processes

OR

HLTWHS501A	Manage workplace WHS processes

OR

HLTWHS601A	Improve workplace WHS processes

The importance of culturally aware and respectful practice

All workers undertaking social housing work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Group A – electives recommended for culturally aware and respectful practice

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or more of the following electives is recommended:

HLTHIR403C	Work effectively with culturally diverse clients and co-workers

HLTHIR404D	Work effectively with Aboriginal and/or Torres Strait Islander people

PSPMNGT605B	Manage diversity

Other relevant electives

Electives are to be selected in line with specified Packaging Rules. The following grouping of relevant electives is provided to facilitate selection and does not necessarily reflect workplace requirements. Electives may be selected from one or more groups. Employers may specify that certain electives are required to address specific workplace needs.

Social housing electives

CHCCH422B	Manage a formal service level support agreement

CHCCH424B	Manage leasehold properties

CHCCH518B	Manage property maintenance planning

CHCCH521B	Develop social housing enterprise opportunities

CHCCH620D	Acquire properties by purchase or transfer

CPPDSM5022A	Implement asset management plan

CPPDSM5034A	Monitor performance of property or facility portfolio

Property industry electives

CPPDSM4028A	Identify and analyse risks and opportunities in the property industry

CPPDSM4074A	Select and appoint contractors in the property industry

CPPDSM5005A	Contribute to a detailed property feasibility study

CPPDSM5013A	Develop a tenancy mix strategy

CPPDSM5026A	Manage a consultant property project team

Client services electives

CHCCH522B	Undertake outreach work

CHCCM503C	Develop, facilitate and monitor all aspects of case management

CHCCS410A	Facilitate client participation in the organisation and its management

CHCCS416B	Assess and provide services for clients with complex needs

CHCCS504B	Provide services to clients with complex needs

CHCLLN403A	Identify clients with language, literacy and numeracy needs and respond effectively

CHCMH301C	Work effectively in mental health

or

CHCMH411A	Work with people with mental health issues

Community development electives

CHCCD412B	Work within a community development framework

CHCCD505E	Develop community resources

CHCCD620B	Develop and implement a community renewal plan

CHCCS421B	Undertake community sector work within own community

Organisation and administration

BSBATSIM418A	Monitor financial management and reports

BSBSUS501A	Develop workplace policy and procedures for sustainability

BSBWOR502B	Ensure team effectiveness

CHCADMIN508B	Manage limited budgets and financial accountabilities

CHCCS505B	Provide supervision support to community sector workers

CHCINF505D	Meet statutory and organisation information requirements

CHCORG406C	Supervise work

CHCORG529B	Provide coaching and motivation

CHCORG609D	Manage projects and strategies

CHCORG610B	Manage change in a community sector organisation

CHCORG611C	Lead and develop others in a community sector workplace

CHCORG613D	Manage organisation’s strategic and business planning

CHCORG619D	Manage quality of organisation’s service delivery outcomes

CHCORG627B	Provide mentoring support to colleagues

CHCPOL504B	Develop and implement policy

CHCQM501B	Facilitate an accreditation process

SRXGOV004B	Work effectively with the Board of an organisation

Domestic and family violence electives

CHCDFV402C	Manage own professional development in responding to domestic and family violence

CHCDFV403C	Provide crisis intervention and support to those experiencing domestic and family violence

CHCDFV406C	Provide domestic and family violence support in Aboriginal and Torres Strait Islander communities

CHCDFV407C	Provide domestic and family violence support in non-English speaking background communities

Advocacy electives

CHCAD504B	Provide advocacy and representation services

CHCAD505A	Represent clients in court (Note pre-requisite: CHCLEG411A)

CHCAD506A	Represent the organisation in a court or tribunal

CHCAD603B	Provide systems advocacy services

CHCLEG411A	Use relevant legislation in response to client needs

Settlement work electives

CHCSW401A	Work effectively with forced migrants

CHCSW402B	Undertake bicultural work with forced migrants in Australia