Assessment Requirements for CHCCOM005 Communicate and work in health or community services

Release: 2

Assessment Requirements for CHCCOM005 Communicate and work in health or community services

Modification History

Release	Comments
Release 2	This version was released in CHC Community Services Training Package release 3.0. Amended modification history and mapping. Equivalent outcome.
Release 1	This version was released in CHC Community Services Training Package release 2.0 and meets the requirements of the 2012 Standards for Training Packages. Merged CHCCOM201C/ CHCCS411C/ CHCNET301D/ HLTHIR301C. Significant changes to performance criteria. New evidence requirements for assessment, including volume and frequency requirements. Significant changes to knowledge evidence.

Performance Evidence

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

demonstrated effective communication skills in 3 different work situations

clarified workplace instructions and negotiated timeframes with 2 colleagues

responded appropriately to 3 different situations where communication constraints were present

completed 2 written or electronic workplace documents to organisation standards

Knowledge Evidence

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical considerations in relation to communication:

privacy, confidentiality and disclosure

discrimination

duty of care

mandatory reporting

translation

informed consent

work role boundaries – responsibilities and limitations

child protection across all health and community services contexts, including duty of care when child is not the client, indicators of risk and adult disclosure

sources of information and the application of legal and ethical aspects of health and community services work

ethical decision making and conflicts of interest

principles of effective communication, including models, modes and types

communication techniques:

open ended questions, affirmations, reflections and summaries

difference between motivational interviewing and coercive approach

difference between collaboration and confrontation

influences on communication:

language

culture

religion

emotional state

disability

health

age

potential constraints to effective communication in health and community service contexts

health and community services industry terminology relating to role and service provision

importance of grammar, speed and pronunciation for verbal communication

when and how to use and recognise non-verbal communication

structure, function and interrelationships between different parts of the health and community service system

organisation structure and different models to support optimum client service:

principles underpinning person-centred service delivery

principles of rights-based service delivery

different roles and responsibilities of team

characteristics of multi-disciplinary teams and how they are used

relationships between different members of the health and community services workforces

role of support services

links and interrelationships with other services

funding environment

digital media and use in community services and health sector, including:

web

email

social media

podcast and videos

tablets and applications

newsletters and broadcasts

intranet

Assessment Conditions

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. Where simulation is used, it must reflect real working conditions by modelling industry operating conditions and contingencies, as well as, using suitable facilities, equipment and resources.

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=5e0c25cc-3d9d-4b43-80d3-bd22cc4f1e53