BSB40807 Certificate IV in Frontline Management

Revision Number: 2

BSB40807 Certificate IV in Frontline Management

Modification History

Release	Comments
Release 2	New release of this Qualification released with version 6 of BSB07 Business Services Training Package. Outdated advice removed Unit codes updated: BSBCUS401A now BSBCUS401B BSBCUS402A now BSBCUS402B BSBCUS403A now BSBCUS403B BSBITS401A now BSBITS401B BSBRKG403B now BSBRKG403C

Description

Descriptor

This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager.

At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

Job Roles

Coordinator

Leading Hand

Supervisor

Team Leader.

Pathways Information

Qualification Pathways

Entry requirements

There are no entry requirements for this qualification.

Pathways into the qualification

Preferred pathways for candidates considering this qualification include:

BSB31207 Certificate III Frontline Management or other relevant qualification/s

OR

with vocational experience in a supervisory role but no formal qualification.

Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

Accounts Clerk

Customer Service Advisor

Import/Export Clerk

Office Administrator

Student Services Officer.

This breadth of expertise would equate to the competencies required to undertake this qualification.

Pathways from the qualification

After achieving this qualification candidates may undertake:

the BSB51107 Diploma of Management.

Licensing/Regulatory Information

Licensing, Legislative, Regulatory or Certification Considerations

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Entry Requirements

Not applicable.

Employability Skills Summary

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY
Qualification Code and Title The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Employability Skill	Industry/enterprise requirements for this qualification include:
Communication	communicating with team members and management to ensure open communication channels and to clarify issues resolving conflict and disputes in the work team
Teamwork	being a role model for other team members consulting and developing objectives with the work team
Problem-solving	developing risk management approaches developing techniques to address faults and inefficiencies
Initiative and enterprise	identifying and developing opportunities for improved work practices
Planning and organising	monitoring and adjusting operational performance by producing short-term plans, planning and acquiring resources and reporting on performance preparing work plans and budgets
Self-management	actively seeking feedback on own performance from clients and colleagues prioritising tasks
Learning	coaching and mentoring colleagues and team members to support the introduction of change
Technology	using business technology such as computer programs and telecommunications to collect and manage information

Packaging Rules

Total number of units = 10 4 core units plus 6 elective units At least 3 of the elective units must be selected from the elective units listed below. The remaining 3 elective units may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 unit may be selected from either a Certificate III or Diploma qualification. Elective units must be relevant to the work outcome, local industry requirements and the qualification level. Core units Management BSBMGT401A Show leadership in the workplace BSBMGT402A Implement operational plan Occupational Health and Safety BSBOHS407A Monitor a safe workplace Workplace Effectiveness BSBWOR402A Promote team effectiveness Elective units Customer Service BSBCUS401B Coordinate implementation of customer service strategies BSBCUS402B Address customer needs BSBCUS403B Implement customer service standards Financial Administration BSBFIA402A Report on financial activity General Administration BSBADM409A Coordinate business resources Information Management BSBINM401A Implement workplace information system Innovation BSBINN301A Promote innovation in a team environment Interpersonal Communication BSBCMM401A Make a presentation IT Support BSBITS401B Maintain business technology Management BSBMGT403A Implement continuous improvement BSBMGT404A Lead and facilitate off-site staff Marketing BSBMKG413A Promote products and services Project Management BSBPMG510A Manage projects Relationship Management BSBREL401A Establish networks Research BSBRES401A Analyse and present research information Risk Management BSBRSK401A Identify risk and apply risk management processes Sustainability BSBSUS301A Implement and monitor environmentally sustainable work practices Workplace Effectiveness BSBWOR401A Establish effective workplace relationships BSBWOR404B Develop work priorities Writing BSBWRT401A Write complex documents