Assessment Requirements for AVIG2003 Work in a socially diverse environment

Release: 2

Assessment Requirements for AVIG2003 Work in a socially diverse environment

Modification History

Release 2. This is the second release of this unit of competency in the AVI Aviation Training Package.
Release 1. This is the first release of this unit of competency in the AVI Aviation Training Package.

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:
addressing discrimination and bias in the workplace applying relevant legislation and workplace procedures communicating effectively with persons of diverse backgrounds and cultures completing relevant documentation ensuring activities are inclusive of diverse people ensuring messages and instructions are clearly understood implementing work health and safety (WHS)/occupational health and safety (OHS) procedures and relevant regulations modifying activities and behaviour depending on differing operational contingencies, risk situations and environments monitoring work activities in terms of planned schedule participating in identifying and implementing change to create an inclusive environment reading, interpreting and following relevant regulations, instructions, procedures, information and signs reporting and/or rectifying any problems, faults or malfunctions promptly in accordance with workplace procedures responding appropriately to cultural differences in the workplace to convey understanding and build relationships working collaboratively with others in a socially diverse environment working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:
awareness of the diversity of Australia’s Aboriginal and Torres Strait Islander peoples basic understanding of cultural dynamics as a factor in behaviour, including: definition of culture as ways of knowing, being, doing and relating the unique way individuals may experience a culture and respond to past experiences, including: own culture and influences and how these may have changed own perceptions of other cultures in Australian society and related bias how cultural influences effect own behaviour and relationships and the behaviours and relationships of others social, family and kinship religious and spiritual beliefs race and ethnicity historical, political and economic influences values and norms dialects, idioms, colloquialisms, gestures and forms of address taboos social determinants broad understanding of resolution strategies, including: workplace policies and procedures conflict resolution de-escalation and defusing techniques negotiation diversity, including: gender age disabilities family obligations family-structure forms of address language levels of formality/informality non-verbal behaviour personal grooming product preferences race recognised holidays sexual preference specific needs work ethics outside organisations, including one or more of the following: appropriate government agencies diplomatic services educational institutions interpretative services local cultural organisations mediation counselling principles of equal employment opportunity (EEO) and anti-discrimination legislation as they apply to individual employees principles that underpin cultural awareness recognition of different cultural groups in Australian society recognition of various international customer groups (as appropriate to the sector and individual workplace) relevant Australian and state/territory anti-discrimination legislation and equal opportunity legislation typical cross-cultural misunderstandings and problems that can occur in the workplace, and appropriate ways of dealing with them what it means to be culturally aware strategies and methods to overcome language barriers when: answering simple enquiries describing goods and services giving simple directions giving simple instructions meeting and greeting/farewelling customers preparing for, serving and assisting customers.

Assessment Conditions

Assessors must hold credentials specified within the Standards for Registered Training Organisations current at the time of assessment. Assessment must satisfy the Principles of Assessment and Rules of Evidence and all regulatory requirements included within the Standards for Registered Training Organisations current at the time of assessment. Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate. Assessment must occur in workplace operational situations. Where this is not appropriate, assessment must occur in simulated workplace operational situations that reflect workplace conditions. Resources for assessment must include access to: a range of relevant exercises, case studies and/or simulations acceptable means of simulation assessment applicable documentation, including workplace procedures, regulations, codes of practice and operation manuals relevant materials, tools, equipment and personal protective equipment (PPE) currently used in industry.

Links

AVI Training Package Companion Volume Implementation Guide available on VET Net: - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=4725260a-0af3-4daf-912b-ef1c2f3e5816