Assessment Requirements for AURAMA001 Work effectively with others in an automotive workplace

Release: 1

Assessment Requirements for AURAMA001 Work effectively with others in an automotive workplace

Modification History

Release	Comment
Release 1	New unit of competency.

Performance Evidence

Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unit’s elements, performance criteria, range of conditions and foundation skills:

work effectively with others in an automotive workplace, in which the work must involve:

participating in one shared work task involving two colleagues

providing support on a work task to a colleague

responding to feedback provided by a group member

facilitating the resolution of a work issue or problem.

Knowledge Evidence

Individuals must be able to demonstrate knowledge of:

common types of automotive workplace job roles and accountabilities, including:

trainee assistant

technician

diagnostic technician

workshop supervisor

accounts person

sales person

business owner

customer

key features of workplace policies and procedures, including:

codes of conduct, including those for workplace:

discrimination

violence, bullying and harassment

disciplinary policies

leave policies

basic communication techniques and styles for different audiences, including appropriate language, tone and emphasis

fundamentals of working effectively with others, including:

active listening

establishing common goals

assigning roles

creating objectives and timelines

resolving conflicts quickly and fairly

methods for obtaining and giving feedback, including:

formal and informal performance appraisal methods

verbal and non-verbal communication techniques

techniques for supporting work group members

basic ethical principles of respect for persons, including:

understanding and respecting cultural differences

identifying common ground

basic conflict-resolution strategies

workplace procedures and requirements relating to personal presentation, attire and grooming.

Assessment Conditions

Assessors must satisfy NVR/AQTF assessor requirements.

Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting.

Assessment must include direct observation of tasks.

Where assessment of competency includes third-party evidence, individuals must provide evidence that links them to having worked effectively with others in an automotive workplace, e.g. supervisor performance reports.

Assessors must verify performance evidence through questioning on skills and knowledge to ensure correct interpretation and application.

The following resources must be made available:

automotive repair workplace or simulated workplace

commercially realistic range of diverse workplace colleagues

documentation, including workplace policies and procedures manuals relating to ethics, employee and employer rights and responsibilities, attire and grooming, job descriptions and organisational charts.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=b4278d82-d487-4070-a8c4-78045ec695b1

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=b4278d82-d487-4070-a8c4-78045ec695b1