Modification History
Not applicable.
Description
Rationale :
This qualification reflects the role of a workplace supervisor, customer service supervisor, cabin crew customer service manager, frontline manager or team leader/coordinator in the Aviation environment.
Performance of a broad range of skilled applications including requirements to evaluate and analyse current practice , develop new criteria and procedure for performing current practices and provision of some leadership and guidance to others in the application and planning of the skills .
Pathways Information
Licensing/Regulatory Information
Not applicable.
Entry Requirements
Not applicable.
Employability Skills Summary
Employability Skills Summary for
AVI40508 Certificate IV in Aviation (Leadership and Supervision )
The following table contains a summary of the employability skills as identified by the Aviation Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options.
Employability Skill |
Industry /enterprise requirements for this qualification include : |
Communication |
|
Teamwork |
|
Problem solving |
|
Initiative and enterprise |
|
Planning and organising |
|
Self management |
|
Learning |
|
Technology |
|
Packaging Rules
Requirements for completion of the qualification :
A successful assessment outcome for a total of 15 units comprising:
12 core units listed below
plus
3 elective units from the elective units list.
Core Units
Field |
Unit |
||
F |
Safety Management |
BSBOHS407A |
Monitor a safe workplace |
G |
Teamwork |
BSBMGT401A |
Show leadership in the workplace |
BSBMGT402A |
Implement operational plan |
||
BSBWOR402A |
Promote team effectiveness |
||
TLIG707B |
Work in a socially diverse environment |
||
I |
Customer Service |
AVII4015A |
Monitor and enhance customer service excellence |
L |
Resource Management |
TLIL507D |
Apply conflict/grievance resolution strategies |
TLIL3207B |
Implement equal employment equity strategies |
||
TLIL3307B |
Promote effective workplace practice |
||
O |
Security |
TLIO707C |
Undertake emergency response action to a security threat |
P |
Administration and Finance |
TLIP207C |
Facilitate and capitalise on change in the workplace |
TLIP507C |
Manage workplace information |
Elective Units
Field |
Unit |
||
E |
Communication and Calculation |
TLIE607D |
Collect, analyse and present workplace data and information |
F |
Safety Management |
AVIF3005B |
Maintain the safety of people and aircraft |
AVIF3006B |
Respond to abnormal and emergency situations within the aircraft |
||
AVIF4008A |
Supervise cabin safety and security |
||
HLTFA301B |
Apply first aid |
||
HLTFA402B |
Apply advanced first aid |
||
HLTFA404A |
Apply advanced resuscitation techniques |
||
TLIF707C |
Implement and coordinate accident-emergency procedures |
||
G |
Teamwork |
BSBMGT502B |
Manage people performance |
I |
Customer Service |
AVII4012B |
Manage aircraft passengers and cargo |
AVII4013A |
Supervise cabin operations |
||
TLII107D |
Coordinate quality customer service |
||
TLII507C |
Market services and products to clients |
||
L |
Resource Management |
AVIL3003B |
Plan an aircraft load |
BSBHRM402A |
Recruit, select and induct staff |
||
SITXHRM008A |
Manage workplace relations |
||
P |
Administration and Finance |
TLIP107C |
Develop plans to meet customer and organisation needs |
TLIP707C |
Contribute to the development of a workplace learning environment |
||
U |
Environment |
TLIU107B |
Implement and monitor environmental protection policies and procedures |
W |
Equipment and Systems Operations |
AVIW4034A |
Supervise aircraft refuelling |